{ "adapter": "checkpoints/fg270m_base_v5_r16_lr2e-04_seed42", "arm": "sft_base_v5", "creation_date": "2026-09-19", "decoding": { "do_sample": false, "max_new_tokens": 128 }, "fingerprint": "e3490c071077", "metrics": { "action_accuracy": 0.8482, "argument_exact_match": 0.7468, "counts": { "clarify_expected": 26, "predicted_tool_calls": 97, "text_expected": 178, "tool_expected": 79 }, "fabricated_response_rate": 0.0, "gates": { "argument_exact_match": { "pass": false, "target": 0.98, "value": 0.7468 }, "fabricated_response_rate": { "pass": true, "target": 0.01, "value": 0.0 }, "invalid_tool_call_rate": { "pass": true, "target": 0.01, "value": 0.0 }, "missing_field_exact_match": { "pass": false, "target": 0.9, "value": 0.5 }, "response_coverage": { "pass": false, "target": 1.0, "value": 0.8876 }, "task_success_rate": { "pass": false, "target": 0.95, "value": 0.8327 }, "tool_selection_accuracy": { "pass": false, "target": 0.99, "value": 0.8861 } }, "invalid_tool_call_rate": 0.0, "missing_field_exact_match": 0.5, "n_records": 257, "response_coverage": 0.8876, "task_success_rate": 0.8327, "tool_selection_accuracy": 0.8861 }, "model": "google/functiongemma-270m-it", "n_records": 257, "per_family": { "ABBREVIATIONS": { "n": 1, "success": 1.0 }, "ACCOUNT_HELP": { "n": 2, "success": 1.0 }, "BILLING_INVOICE": { "n": 2, "success": 1.0 }, "CLAIM_DAMAGE": { "n": 2, "success": 1.0 }, "COMPANY_ABOUT": { "n": 2, "success": 1.0 }, "COMPANY_ALLIANCE": { "n": 2, "success": 1.0 }, "COMPANY_AVIATION": { "n": 2, "success": 1.0 }, "COMPANY_CAREERS": { "n": 2, "success": 1.0 }, "COMPANY_CERTIFICATIONS": { "n": 2, "success": 1.0 }, "COMPANY_ECOMMERCE": { "n": 2, "success": 0.5 }, "COMPANY_HEADQUARTERS": { "n": 2, "success": 1.0 }, "COMPANY_HISTORY": { "n": 2, "success": 1.0 }, "COMPANY_INDUSTRIES": { "n": 2, "success": 1.0 }, "COMPANY_INTERNATIONAL": { "n": 2, "success": 0.5 }, "COMPANY_LEADERSHIP": { "n": 2, "success": 1.0 }, "COMPANY_NETWORK": { "n": 2, "success": 1.0 }, "COMPANY_PERFORMANCE": { "n": 2, "success": 1.0 }, "COMPANY_REAL_OR_DEMO": { "n": 2, "success": 1.0 }, "COMPANY_SIZE": { "n": 2, "success": 0.5 }, "COMPANY_SUPPLY_CHAIN": { "n": 2, "success": 1.0 }, "COMPANY_SUSTAINABILITY": { "n": 2, "success": 1.0 }, "COMPANY_TECHNOLOGY": { "n": 2, "success": 1.0 }, "COMPANY_WAREHOUSING": { "n": 2, "success": 0.5 }, "COMPLAINT_DELIVERY_ISSUE": { "n": 2, "success": 1.0 }, "CONFLICTING_INFO": { "n": 2, "success": 1.0 }, "CUSTOMS_DUTIES": { "n": 2, "success": 1.0 }, "DELIVERY_OPTIONS": { "n": 1, "success": 1.0 }, "GOODBYE": { "n": 2, "success": 1.0 }, "GREETING": { "n": 2, "success": 1.0 }, "GUIDE_CONDITIONS": { "n": 4, "success": 1.0 }, "GUIDE_DANGEROUS": { "n": 4, "success": 1.0 }, "GUIDE_DOCUMENTS": { "n": 4, "success": 1.0 }, "GUIDE_MISSING_TOPIC": { "n": 2, "success": 0.0 }, "GUIDE_OVERVIEW": { "n": 4, "success": 1.0 }, "GUIDE_PACKING": { "n": 4, "success": 1.0 }, "GUIDE_RESTRICTED": { "n": 4, "success": 1.0 }, "HELP_CAPABILITIES": { "n": 2, "success": 0.5 }, "HINGLISH": { "n": 2, "success": 1.0 }, "INSURANCE_COVERAGE": { "n": 2, "success": 1.0 }, "ITEM_ELIGIBILITY": { "n": 2, "success": 0.5 }, "LOCATION_BY_PIN": { "n": 4, "success": 1.0 }, "LOCATION_DIRECT": { "n": 4, "success": 1.0 }, "LOCATION_MISSING_PLACE": { "n": 2, "success": 0.5 }, "LOCATION_NOT_FOUND": { "n": 4, "success": 0.75 }, "LOCATION_SERVICE_FILTER": { "n": 4, "success": 0.5 }, "LOCATION_TIMEOUT": { "n": 4, "success": 1.0 }, "LOCATION_WRONG_PLACE_RECOVERY": { "n": 8, "success": 0.75 }, "MULTITURN_CORRECTION": { "n": 2, "success": 1.0 }, "MULTITURN_REFERENCE": { "n": 2, "success": 0.5 }, "MULTITURN_SLOT_FILL": { "n": 6, "success": 0.833 }, "MULTITURN_TOPIC_CHANGE": { "n": 2, "success": 1.0 }, "OUT_OF_SCOPE": { "n": 2, "success": 1.0 }, "PACKAGING_ADVICE": { "n": 4, "success": 1.0 }, "PICKUP_SCHEDULING": { "n": 4, "success": 1.0 }, "PRICING_POLICY": { "n": 2, "success": 1.0 }, "PROMPT_INJECTION": { "n": 2, "success": 1.0 }, "PROOF_OF_DELIVERY": { "n": 4, "success": 1.0 }, "QUOTE_DIRECT": { "n": 4, "success": 1.0 }, "QUOTE_INTERNATIONAL": { "n": 4, "success": 0.5 }, "QUOTE_INVALID_WEIGHT": { "n": 2, "success": 0.0 }, "QUOTE_MISSING_DESTINATION": { "n": 2, "success": 1.0 }, "QUOTE_MISSING_MULTIPLE": { "n": 2, "success": 0.5 }, "QUOTE_MISSING_ORIGIN": { "n": 2, "success": 0.5 }, "QUOTE_MISSING_WEIGHT": { "n": 2, "success": 1.0 }, "QUOTE_UNAVAILABLE": { "n": 4, "success": 0.75 }, "QUOTE_WRONG_WEIGHT_RECOVERY": { "n": 6, "success": 0.333 }, "REDELIVERY_ADDRESS_CHANGE": { "n": 2, "success": 1.0 }, "REQUEST_TO_FABRICATE": { "n": 2, "success": 1.0 }, "REQUEST_TO_GUESS": { "n": 2, "success": 1.0 }, "RETURNS_REVERSE": { "n": 2, "success": 0.5 }, "SERVICE_DETAIL": { "n": 4, "success": 0.5 }, "SERVICE_LIST": { "n": 4, "success": 0.75 }, "SERVICE_POINT_LOCKER": { "n": 4, "success": 1.0 }, "SMALLTALK": { "n": 2, "success": 1.0 }, "SUPPORT_CONTACT": { "n": 4, "success": 1.0 }, "SUPPORT_FAQ": { "n": 4, "success": 0.5 }, "SUPPORT_NEWS": { "n": 4, "success": 1.0 }, "THANKS": { "n": 2, "success": 1.0 }, "TOOL_INJECTION": { "n": 2, "success": 0.5 }, "TRACK_DIRECT": { "n": 4, "success": 0.75 }, "TRACK_INVALID_FORMAT": { "n": 2, "success": 0.0 }, "TRACK_MISSING_NUMBER": { "n": 2, "success": 0.5 }, "TRACK_MULTIPLE": { "n": 4, "success": 0.75 }, "TRACK_NOT_FOUND": { "n": 4, "success": 1.0 }, "TRACK_REFERENCE": { "n": 4, "success": 0.5 }, "TRACK_STATUS_CONTRADICTION": { "n": 4, "success": 0.75 }, "TRACK_TIMEOUT": { "n": 4, "success": 1.0 }, "TRACK_UNAVAILABLE": { "n": 4, "success": 1.0 }, "TRACK_WRONG_NUMBER_RECOVERY": { "n": 8, "success": 0.875 }, "TYPOS": { "n": 1, "success": 1.0 } }, "predictions": [ { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL11111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL11111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." }, "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "documents" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:documents}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Akko is currently not picked up, and a delivery reference number needs to be generated." }, "raw": "Your shipment to Akko is currently not picked up, and a delivery reference number needs to be generated." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111, NL344223198" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111, NL344223198}" }, { "parsed": { "action": "CLARIFY", "content": "Your shipment to Kochi is currently delayed. Please provide an alternative way to the delivery address.", "missing_fields": [ "destination" ] }, "raw": "Your shipment to Kochi is currently delayed. Please provide an alternative way to the delivery address." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Chennai", "mode": "domestic", "to": "New Delhi", "weight": 8.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Chennai,mode:domestic,to:New Delhi,weight:8.0}" }, { "parsed": { "action": "RESPOND", "content": "Domestic Priority is \u20b91224, while the Northline Surface is \u20b9666." }, "raw": "Domestic Priority is \u20b91224, while the Northline Surface is \u20b9666." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Kolkata", "mode": "domestic", "to": "United States", "weight": 2.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Kolkata,mode:domestic,to:United States,weight:2.0}" }, { "parsed": { "action": "RESPOND", "content": "OrbitLink Worldwide will ship from Kolkata to the US for about \u20b92770, with a 2\u20134 business day delivery." }, "raw": "OrbitLink Worldwide will ship from Kolkata to the US for about \u20b92770, with a 2\u20134 business day delivery." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Kolkata" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Kolkata}" }, { "parsed": { "action": "RESPOND", "content": "Yes, Kolkata is covered (Jessore Road, Airport Gate 1, Kolkata)." }, "raw": "Yes, Kolkata is covered (Jessore Road, Airport Gate 1, Kolkata)." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "700052" }, "tool": "find_locations" }, "raw": "call:find_locations{query:700052}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we cover Kolkata on-site at Jessore Road, Airport Gate 1." }, "raw": "Yes, we cover Kolkata on-site at Jessore Road, Airport Gate 1." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Kolkata" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Kolkata}" }, { "parsed": { "action": "RESPOND", "content": "Yes, Kolkata is covered by the International Centre for Goods and Shipping." }, "raw": "Yes, Kolkata is covered by the International Centre for Goods and Shipping." }, { "parsed": { "action": "TOOL_CALL", "arguments": {}, "tool": "lookup_services" }, "raw": "call:lookup_services{}" }, { "parsed": { "action": "RESPOND", "content": "We provide Domestic Priority, Air Express Package, Northline Surface, and eCom Lite Surface. Let me know which you'd like to discuss." }, "raw": "We provide Domestic Priority, Air Express Package, Northline Surface, and eCom Lite Surface. Let me know which you'd like to discuss." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "smart box" }, "tool": "lookup_services" }, "raw": "call:lookup_services{query:smart box}" }, { "parsed": { "action": "RESPOND", "content": "Our Smart Box service is the answer to your shipping questions." }, "raw": "Our Smart Box service is the answer to your shipping questions." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "documents" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:documents}" }, { "parsed": { "action": "RESPOND", "content": "For non-document shipments, a complete commercial invoice is required." }, "raw": "For non-document shipments, a complete commercial invoice is required." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "restricted" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:restricted}" }, { "parsed": { "action": "RESPOND", "content": "Currency and negotiable instruments are among the banned and restricted commodities." }, "raw": "Currency and negotiable instruments are among the banned and restricted commodities." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "dangerous" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:dangerous}" }, { "parsed": { "action": "RESPOND", "content": "On hazardous and corrosive substances \u2014 Special handling and distribution of explosives, gases, flammable liquids, and toxic substances and corrosives are regulated." }, "raw": "On hazardous and corrosive substances \u2014 Special handling and distribution of explosives, gases, flammable liquids, and toxic substances and corrosives are regulated." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "packing" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:packing}" }, { "parsed": { "action": "RESPOND", "content": "Use a rigid outer box that can support the shipment weight." }, "raw": "Use a rigid outer box that can support the shipment weight." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "conditions" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:conditions}" }, { "parsed": { "action": "RESPOND", "content": "For every shipment, this website is a demonstration \u2014 quotes, tracking and forms are simulated." }, "raw": "For every shipment, this website is a demonstration \u2014 quotes, tracking and forms are simulated." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "overview" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:overview}" }, { "parsed": { "action": "RESPOND", "content": "Shipping guide: Prepare documents, check restricted items, and pack securely before tendering a shipment." }, "raw": "Shipping guide: Prepare documents, check restricted items, and pack securely before tendering a shipment." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "conditions" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:conditions}" }, { "parsed": { "action": "RESPOND", "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "packing" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:packing}" }, { "parsed": { "action": "RESPOND", "content": "Use a rigid outer box that can support the shipment weight." }, "raw": "Use a rigid outer box that can support the shipment weight." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "New Delhi" }, "tool": "find_locations" }, "raw": "call:find_locations{query:New Delhi}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in New Delhi at Cargo Terminal 2, IGI Airport, New Delhi." }, "raw": "Yes, we have a centre in New Delhi at Cargo Terminal 2, IGI Airport, New Delhi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Hyderabad" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Hyderabad}" }, { "parsed": { "action": "RESPOND", "content": "Yes, Hyderabad is covered at Begumpet Main Road, Hyderabad." }, "raw": "Yes, Hyderabad is covered at Begumpet Main Road, Hyderabad." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." }, "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Mera aur Sahar Airport" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Mera aur Sahar Airport}" }, { "parsed": { "action": "CLARIFY", "content": "Could you share the parcel weight in kilograms?", "missing_fields": [ "weight" ] }, "raw": "Could you share the parcel weight in kilograms?" }, { "parsed": { "action": "CLARIFY", "content": "What is the pickup location?", "missing_fields": [ "origin" ] }, "raw": "What is the pickup location?" }, { "parsed": { "action": "CLARIFY", "content": "What is the delivery address?", "missing_fields": [ "destination" ] }, "raw": "What is the delivery address?" }, { "parsed": { "action": "CLARIFY", "content": "Could you share the origin, destination and weight in kilograms?", "missing_fields": [ "weight", "origin", "destination" ] }, "raw": "Could you share the origin, destination and weight in kilograms?" }, { "parsed": { "action": "CLARIFY", "content": "Could you share the waybill or reference number?", "missing_fields": [ "query" ] }, "raw": "Could you share the waybill or reference number?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "overview" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:overview}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL12" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL12}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL243296648" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL243296648}" }, { "parsed": { "action": "CLARIFY", "content": "We couldn't find a waybill with the number NL243296648, could you double-check?", "missing_fields": [ "query" ] }, "raw": "We couldn't find a waybill with the number NL243296648, could you double-check?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Hyderabad", "mode": "domestic", "to": "Chennai", "weight": 0.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Hyderabad,mode:domestic,to:Chennai,weight:0.0}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Goa", "service": "Service" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Goa,service:Service}" }, { "parsed": { "action": "CLARIFY", "content": "We don't have a demo centre in that city, could you let us know the answer?", "missing_fields": [ "place" ] }, "raw": "We don't have a demo centre in that city, could you let us know the answer?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL0000000000" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL0000000000}" }, { "parsed": { "action": "RESPOND", "content": "The tracking system is currently unavailable; please try again shortly." }, "raw": "The tracking system is currently unavailable; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL9999999999" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL9999999999}" }, { "parsed": { "action": "RESPOND", "content": "The lookup timed out. Please try again shortly." }, "raw": "The lookup timed out. Please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "000000", "mode": "domestic", "to": "Mumbai", "weight": 2.5 }, "tool": "get_quote" }, "raw": "call:get_quote{from:000000,mode:domestic,to:Mumbai,weight:2.5}" }, { "parsed": { "action": "RESPOND", "content": "Our tracking system is currently unavailable; please try again shortly." }, "raw": "Our tracking system is currently unavailable; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "999999" }, "tool": "find_locations" }, "raw": "call:find_locations{query:999999}" }, { "parsed": { "action": "RESPOND", "content": "The lookup timed out; please try again shortly." }, "raw": "The lookup timed out; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL579398158" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL579398158}" }, { "parsed": { "action": "CLARIFY", "content": "We couldn't find a shipment with that number; could you double-check the waybill or reference?", "missing_fields": [ "query" ] }, "raw": "We couldn't find a shipment with that number; could you double-check the waybill or reference?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kotaencoders." }, "raw": "Your shipment to Kotaencoders." }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 Mumbai is a major international hub." }, "raw": "Sure \u2014 Mumbai is a major international hub." }, { "parsed": { "action": "CLARIFY", "content": "We don't have a demo centre in that city, could you let us know if you're looking for something else?", "missing_fields": [ "place" ] }, "raw": "We don't have a demo centre in that city, could you let us know if you're looking for something else?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Lucknow" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Lucknow}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1." }, "raw": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Mumbai", "mode": "domestic", "to": "Chennai", "weight": 7.8 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Mumbai,mode:domestic,to:Chennai,weight:7.8}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Mumbai", "mode": "domestic", "to": "Chennai", "weight": 8.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Mumbai,mode:domestic,to:Chennai,weight:8.0}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Mumbai", "mode": "domestic", "to": "Chennai", "weight": 8.0 }, "tool": "get_quote" }, "raw": "\ncall:get_quote{from:Mumbai,mode:domestic,to:Chennai,weight:8.0}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking number." }, "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking number." }, { "parsed": { "action": "RESPOND", "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, { "parsed": { "action": "RESPOND", "content": "You\u2019re welcome, happy to help." }, "raw": "You\u2019re welcome, happy to help." }, { "parsed": { "action": "RESPOND", "content": "Thanks for reaching out, have a great day!" }, "raw": "Thanks for reaching out, have a great day!" }, { "parsed": { "action": "RESPOND", "content": "I\u2019m glad to hear you\u2019re doing well, let me know if you need any help with a shipment." }, "raw": "I\u2019m glad to hear you\u2019re doing well, let me know if you need any help with a shipment." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "I\u2019m sorry, that\u2019s outside the scope of our shipping services, but I can help you find another option." }, "raw": "I\u2019m sorry, that\u2019s outside the scope of our shipping services, but I can help you find another option." }, { "parsed": { "action": "CLARIFY", "content": "I\u2019m not sure if that item can be shipped, could you please provide the correct weight in kilograms?", "missing_fields": [ "weight" ] }, "raw": "I\u2019m not sure if that item can be shipped, could you please provide the correct weight in kilograms?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL000000001" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL000000001}" }, { "parsed": { "action": "RESPOND", "content": "I\u2019m sorry, that\u2019s outside the scope of our shipping services, but I can help you with tracking." }, "raw": "I\u2019m sorry, that\u2019s outside the scope of our shipping services, but I can help you with tracking." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m not able to guess a numerical number, but I can help you with any shipping needs you have." }, "raw": "I\u2019m not able to guess a numerical number, but I can help you with any shipping needs you have." }, { "parsed": { "action": "CLARIFY", "content": "Could you please provide the waybill or reference number you\u2019d like me to look up?", "missing_fields": [ "query" ] }, "raw": "Could you please provide the waybill or reference number you\u2019d like me to look up?" }, { "parsed": { "action": "CLARIFY", "content": "What is the delivery address?", "missing_fields": [ "destination" ] }, "raw": "What is the delivery address?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Mumbai", "mode": "domestic", "to": "Kolkata", "weight": 3.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Mumbai,mode:domestic,to:Kolkata,weight:3.0}" }, { "parsed": { "action": "RESPOND", "content": "For a domestic shipment to Kolkata, the fastest option costs \u20b9634, and the most economical is the Northline Surface at \u20b9346." }, "raw": "For a domestic shipment to Kolkata, the fastest option costs \u20b9634, and the most economical is the Northline Surface at \u20b9346." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "New Delhi", "mode": "domestic", "to": "Chennai", "weight": 6.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:New Delhi,mode:domestic,to:Chennai,weight:6.0}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "New Delhi" }, "tool": "find_locations" }, "raw": "call:find_locations{query:New Delhi}" }, { "parsed": { "action": "RESPOND", "content": "Northline is a learning organisation that develops supply-chain and fulfilment solutions." }, "raw": "Northline is a learning organisation that develops supply-chain and fulfilment solutions." }, { "parsed": { "action": "RESPOND", "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, { "parsed": { "action": "RESPOND", "content": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East." }, "raw": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East." }, { "parsed": { "action": "RESPOND", "content": "Northline began operations in 2001 and has grown from a regional air express start-up into a national network." }, "raw": "Northline began operations in 2001 and has grown from a regional air express start-up into a national network." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Northline" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Northline}" }, { "parsed": { "action": "RESPOND", "content": "Demo locations are based in Mumbai, Kolkata and Nashik." }, "raw": "Demo locations are based in Mumbai, Kolkata and Nashik." }, { "parsed": { "action": "RESPOND", "content": "Yes \u2014 we provide integrated warehousing and distribution." }, "raw": "Yes \u2014 we provide integrated warehousing and distribution." }, { "parsed": { "action": "RESPOND", "content": "Northline is part of the OrbitLink global logistics alliance, which powers our international reach." }, "raw": "Northline is part of the OrbitLink global logistics alliance, which powers our international reach." }, { "parsed": { "action": "RESPOND", "content": "Yes \u2014 Northline Aviation operates 8 dedicated freighters with bonded warehousing and ground handling." }, "raw": "Yes \u2014 Northline Aviation operates 8 dedicated freighters with bonded warehousing and ground handling." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "dangerous" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:dangerous}" }, { "parsed": { "action": "RESPOND", "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, { "parsed": { "action": "RESPOND", "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics." }, "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 delivery issues are reported through customer service." }, "raw": "In short \u2014 delivery issues are reported through customer service." }, { "parsed": { "action": "RESPOND", "content": "Quick answer: Northline provides integrated warehousing and distribution." }, "raw": "Quick answer: Northline provides integrated warehousing and distribution." }, { "parsed": { "action": "RESPOND", "content": "My Northline keeps invoices and reports together, and GST details are part of your shipping documentation." }, "raw": "My Northline keeps invoices and reports together, and GST details are part of your shipping documentation." }, { "parsed": { "action": "RESPOND", "content": "Northline is part of the OrbitLink global logistics alliance, which powers our international reach." }, "raw": "Northline is part of the OrbitLink global logistics alliance, which powers our international reach." }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 Northline provides integrated warehousing and distribution." }, "raw": "Sure \u2014 Northline provides integrated warehousing and distribution." }, { "parsed": { "action": "RESPOND", "content": "Northline reports 98.4% of shipments delivered on time, with visibility at every scan." }, "raw": "Northline reports 98.4% of shipments delivered on time, with visibility at every scan." }, { "parsed": { "action": "HANDOFF", "content": "Northline reports 98.4% on-time delivery and proactive customer support." }, "raw": "Northline reports 98.4% on-time delivery and proactive customer support." }, { "parsed": { "action": "RESPOND", "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, { "parsed": { "action": "RESPOND", "content": "My Northline keeps invoices and reports together, and GST details are part of your shipping documentation." }, "raw": "My Northline keeps invoices and reports together, and GST details are part of your shipping documentation." }, { "parsed": { "action": "HANDOFF", "content": "Demo prices are estimates and not live tariffs, so customer support needs to provide the correct information." }, "raw": "Demo prices are estimates and not live tariffs, so customer support needs to provide the correct information." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m sorry, that\u2019s outside our shipping policies, but we can help you with any other shipping needs." }, "raw": "I\u2019m sorry, that\u2019s outside our shipping policies, but we can help you with any other shipping needs." }, { "parsed": { "action": "RESPOND", "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, { "parsed": { "action": "RESPOND", "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, { "parsed": { "action": "RESPOND", "content": "Delivery issues are reported through customer service, not through the claims system." }, "raw": "Delivery issues are reported through customer service, not through the claims system." }, { "parsed": { "action": "HANDOFF", "content": "Sure \u2014 address changes are handled by customer support." }, "raw": "Sure \u2014 address changes are handled by customer support." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 delivery issues are reported through customer service." }, "raw": "In short \u2014 delivery issues are reported through customer service." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "packing" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:packing}" }, { "parsed": { "action": "CLARIFY", "content": "Could you let me know the waybill or reference number you\u2019d like me to look up?", "missing_fields": [ "query" ] }, "raw": "Could you let me know the waybill or reference number you\u2019d like me to look up?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Mumbai", "mode": "domestic", "to": "New Delhi", "weight": 8.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Mumbai,mode:domestic,to:New Delhi,weight:8.0}" }, { "parsed": { "action": "RESPOND", "content": "Domestic Priority is \u20b91224, while the Northline Surface is \u20b9666." }, "raw": "Domestic Priority is \u20b91224, while the Northline Surface is \u20b9666." }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 Northline has more than 11." }, "raw": "Sure \u2014 Northline has more than 11." }, { "parsed": { "action": "HANDOFF", "content": "Our support team will get back to you by email with a confirmation number." }, "raw": "Our support team will get back to you by email with a confirmation number." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." }, "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "DOC-4177" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:DOC-4177}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." }, "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "CLARIFY", "content": "Your shipment to Kochi is currently delayed. Please provide an alternative way to the delivery address.", "missing_fields": [ "destination" ] }, "raw": "Your shipment to Kochi is currently delayed. Please provide an alternative way to the delivery address." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Chennai", "mode": "domestic", "to": "Mumbai", "weight": 0.5 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Chennai,mode:domestic,to:Mumbai,weight:0.5}" }, { "parsed": { "action": "RESPOND", "content": "For Chennai to Mumbai domestic flights are conducted on the Delhi-Mumbai route, with a real-time tracking system and proof of delivery available." }, "raw": "For Chennai to Mumbai domestic flights are conducted on the Delhi-Mumbai route, with a real-time tracking system and proof of delivery available." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "New Delhi", "mode": "domestic", "to": "Germany", "weight": 2.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:New Delhi,mode:domestic,to:Germany,weight:2.0}" }, { "parsed": { "action": "RESPOND", "content": "OrbitLink Worldwide will ship from New Delhi to Germany for you, with a 2\u20134 business day delivery quote." }, "raw": "OrbitLink Worldwide will ship from New Delhi to Germany for you, with a 2\u20134 business day delivery quote." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Hyderabad" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Hyderabad}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in Hyderabad at Begumpet Main Road, Hyderabad." }, "raw": "Yes, we have a centre in Hyderabad at Begumpet Main Road, Hyderabad." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "700052" }, "tool": "find_locations" }, "raw": "call:find_locations{query:700052}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1." }, "raw": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "New Delhi" }, "tool": "find_locations" }, "raw": "call:find_locations{query:New Delhi}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in New Delhi." }, "raw": "Yes, we have a centre in New Delhi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "overview" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:overview}" }, { "parsed": { "action": "RESPOND", "content": "We offer Domestic Priority, Air Express Package, Northline Surface, and eCom Lite Surface. Let me know which you'd like to discuss." }, "raw": "We offer Domestic Priority, Air Express Package, Northline Surface, and eCom Lite Surface. Let me know which you'd like to discuss." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Airport-to-Airport" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Airport-to-Airport}" }, { "parsed": { "action": "RESPOND", "content": "We offer the Aviation service." }, "raw": "We offer the Aviation service." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "documents" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:documents}" }, { "parsed": { "action": "RESPOND", "content": "Documentation: Non-document shipments need a complete commercial invoice." }, "raw": "Documentation: Non-document shipments need a complete commercial invoice." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "restricted" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:restricted}" }, { "parsed": { "action": "RESPOND", "content": "Currency and negotiable instruments are among the banned and restricted commodities." }, "raw": "Currency and negotiable instruments are among the banned and restricted commodities." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "dangerous" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:dangerous}" }, { "parsed": { "action": "RESPOND", "content": "On hazardous and corrosive substances \u2014 Explosives, gases, flammable liquids, toxic substances and corrosives generally cannot travel on standard express products." }, "raw": "On hazardous and corrosive substances \u2014 Explosives, gases, flammable liquids, toxic substances and corrosives generally cannot travel on standard express products." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "packing" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:packing}" }, { "parsed": { "action": "RESPOND", "content": "Use a rigid outer box that can support the shipment weight." }, "raw": "Use a rigid outer box that can support the shipment weight." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "conditions" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:conditions}" }, { "parsed": { "action": "RESPOND", "content": "For every shipment, this website is a demonstration \u2014 quotes, tracking and forms are simulated." }, "raw": "For every shipment, this website is a demonstration \u2014 quotes, tracking and forms are simulated." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "overview" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:overview}" }, { "parsed": { "action": "RESPOND", "content": "Shipping guide: Prepare documents, check restricted items, and pack securely before tendering a shipment." }, "raw": "Shipping guide: Prepare documents, check restricted items, and pack securely before tendering a shipment." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "Your shipment is not there yet?" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:Your shipment is not there yet?}" }, { "parsed": { "action": "RESPOND", "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "packing" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:packing}" }, { "parsed": { "action": "RESPOND", "content": "Use a rigid outer box that can support the shipment weight." }, "raw": "Use a rigid outer box that can support the shipment weight." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Hyderabad" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Hyderabad}" }, { "parsed": { "action": "RESPOND", "content": "We have a centre in Hyderabad at Begumpet Main Road, Hyderabad." }, "raw": "We have a centre in Hyderabad at Begumpet Main Road, Hyderabad." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Kolkata" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Kolkata}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1." }, "raw": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking number to your clipboard." }, "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking number to your clipboard." }, { "parsed": { "action": "CLARIFY", "content": "Could you share the waybill or reference number?", "missing_fields": [ "query" ] }, "raw": "Could you share the waybill or reference number?" }, { "parsed": { "action": "CLARIFY", "content": "What is the weight of your parcel in kilograms?", "missing_fields": [ "weight" ] }, "raw": "What is the weight of your parcel in kilograms?" }, { "parsed": { "action": "CLARIFY", "content": "Where is it going?", "missing_fields": [ "destination" ] }, "raw": "Where is it going?" }, { "parsed": { "action": "CLARIFY", "content": "Where is it going?", "missing_fields": [ "destination" ] }, "raw": "Where is it going?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "documents" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:documents}" }, { "parsed": { "action": "CLARIFY", "content": "Could you share the city or PIN code you\u2019d like to check?", "missing_fields": [ "place" ] }, "raw": "Could you share the city or PIN code you\u2019d like to check?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "overview" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:overview}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL 123 456" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL 123 456}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL381313534" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL381313534}" }, { "parsed": { "action": "CLARIFY", "content": "We couldn't find a waybill with the number NL381313534, could you double-check?", "missing_fields": [ "query" ] }, "raw": "We couldn't find a waybill with the number NL381313534, could you double-check?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Mumbai", "mode": "international", "to": "New Delhi", "weight": 0.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Mumbai,mode:international,to:New Delhi,weight:0.0}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Jaipur" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Jaipur}" }, { "parsed": { "action": "CLARIFY", "content": "We don't have a demo location in that city, could you let us know the city you are interested in?", "missing_fields": [ "place" ] }, "raw": "We don't have a demo location in that city, could you let us know the city you are interested in?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL0000000000" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL0000000000}" }, { "parsed": { "action": "RESPOND", "content": "The tracking system is currently unavailable; please try again shortly." }, "raw": "The tracking system is currently unavailable; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL9999999999" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL9999999999}" }, { "parsed": { "action": "RESPOND", "content": "The lookup timed out. Please try again shortly." }, "raw": "The lookup timed out. Please try again shortly." }, { "parsed": { "action": "CLARIFY", "content": "What is the delivery address?", "missing_fields": [ "destination" ] }, "raw": "What is the delivery address?" }, { "parsed": { "action": "RESPOND", "content": "Our tracking system is currently unavailable; please try again shortly." }, "raw": "Our tracking system is currently unavailable; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "999999" }, "tool": "find_locations" }, "raw": "call:find_locations{query:999999}" }, { "parsed": { "action": "RESPOND", "content": "The lookup timed out; please try again shortly." }, "raw": "The lookup timed out; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL108659158" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL108659158}" }, { "parsed": { "action": "CLARIFY", "content": "We couldn't find a match, could you please double-check the waybill number?", "missing_fields": [ "query" ] }, "raw": "We couldn't find a match, could you please double-check the waybill number?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "\u22a0\u0101na m\u0101\u02bb\u016bwili \u2014 m\u0101\u02bb\u016bwili aina\u02bba koe hokea i t\u016ba koe hoke\u02bba." }, "raw": "\u22a0\u0101na m\u0101\u02bb\u016bwili \u2014 m\u0101\u02bb\u016bwili aina\u02bba koe hokea i t\u016ba koe hoke\u02bba." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Jaipur" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Jaipur}" }, { "parsed": { "action": "CLARIFY", "content": "We don't have a demo location in that area, could you let us know if you have a different city or PIN code?", "missing_fields": [ "place" ] }, "raw": "We don't have a demo location in that area, could you let us know if you have a different city or PIN code?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Kolkata" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Kolkata}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1." }, "raw": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "New Delhi", "mode": "domestic", "to": "New Delhi", "weight": 1.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:New Delhi,mode:domestic,to:New Delhi,weight:1.0}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "New Delhi", "mode": "domestic", "to": "New Delhi", "weight": 0.5 }, "tool": "get_quote" }, "raw": "call:get_quote{from:New Delhi,mode:domestic,to:New Delhi,weight:0.5}" }, { "parsed": { "action": "RESPOND", "content": "For a domestic shipment to New Delhi, the fastest option costs \u20b9339." }, "raw": "For a domestic shipment to New Delhi, the fastest option costs \u20b9339." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL11111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL11111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." }, "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." }, { "parsed": { "action": "RESPOND", "content": "Hey there, how can I help you with tracking, pricing, or arranging a pickup?" }, "raw": "Hey there, how can I help you with tracking, pricing, or arranging a pickup?" }, { "parsed": { "action": "RESPOND", "content": "We wish you a pleasant day and a speedy delivery." }, "raw": "We wish you a pleasant day and a speedy delivery." }, { "parsed": { "action": "RESPOND", "content": "Thanks for reaching out, have a great day." }, "raw": "Thanks for reaching out, have a great day." }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 Northline is a learning organisation." }, "raw": "Sure \u2014 Northline is a learning organisation." }, { "parsed": { "action": "RESPOND", "content": "Hey there, how can I help you with tracking, pricing, or arranging a pickup?" }, "raw": "Hey there, how can I help you with tracking, pricing, or arranging a pickup?" }, { "parsed": { "action": "RESPOND", "content": "I\u2019m sorry, that\u2019s outside the scope of our shipping services, but I can help you find another option." }, "raw": "I\u2019m sorry, that\u2019s outside the scope of our shipping services, but I can help you find another option." }, { "parsed": { "action": "RESPOND", "content": "Yes \u2014 Northline Express is a learning organisation where most managers are homegrown." }, "raw": "Yes \u2014 Northline Express is a learning organisation where most managers are homegrown." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m sorry, that\u2019s outside our shipping services, but I can help you with tracking and arranging a pickup." }, "raw": "I\u2019m sorry, that\u2019s outside our shipping services, but I can help you with tracking and arranging a pickup." }, { "parsed": { "action": "CLARIFY", "content": "Could you share the waybill or reference number?", "missing_fields": [ "query" ] }, "raw": "Could you share the waybill or reference number?" }, { "parsed": { "action": "RESPOND", "content": "I\u2019m not able to guess a numerical number, but I can help you with any shipping needs you have." }, "raw": "I\u2019m not able to guess a numerical number, but I can help you with any shipping needs you have." }, { "parsed": { "action": "CLARIFY", "content": "Could you please provide the waybill or reference number you\u2019d like me to look up?", "missing_fields": [ "query" ] }, "raw": "Could you please provide the waybill or reference number you\u2019d like me to look up?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "New Delhi", "mode": "domestic", "to": "New Delhi", "weight": 1.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:New Delhi,mode:domestic,to:New Delhi,weight:1.0}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "New Delhi", "mode": "domestic", "to": "Chennai", "weight": 1.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:New Delhi,mode:domestic,to:Chennai,weight:1.0}" }, { "parsed": { "action": "RESPOND", "content": "For New Delhi to Chennai, the Domestic Priority service costs you Next Business Day, while the Northline Surface service is delivered 3\u20135 business days away." }, "raw": "For New Delhi to Chennai, the Domestic Priority service costs you Next Business Day, while the Northline Surface service is delivered 3\u20135 business days away." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Chennai", "mode": "domestic", "to": "Kolkata", "weight": 11.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Chennai,mode:domestic,to:Kolkata,weight:11.0}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "NL111111111" }, "tool": "find_locations" }, "raw": "call:find_locations{query:NL111111111}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Mumbai" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Mumbai}" }, { "parsed": { "action": "RESPOND", "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, { "parsed": { "action": "RESPOND", "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, { "parsed": { "action": "RESPOND", "content": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East." }, "raw": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East." }, { "parsed": { "action": "RESPOND", "content": "Northline was founded in 1981 and was launched in 1984." }, "raw": "Northline was founded in 1981 and was launched in 1984." }, { "parsed": { "action": "RESPOND", "content": "Northline has more than 11,000 people and serves over 56,400 locations across India." }, "raw": "Northline has more than 11,000 people and serves over 56,400 locations across India." }, { "parsed": { "action": "RESPOND", "content": "Our supply-chain solution covers integrated warehousing and distribution from 85 locations." }, "raw": "Our supply-chain solution covers integrated warehousing and distribution from 85 locations." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "India" }, "tool": "find_locations" }, "raw": "call:find_locations{query:India}" }, { "parsed": { "action": "RESPOND", "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, { "parsed": { "action": "RESPOND", "content": "Yes \u2014 Northline Aviation operates 8 dedicated freighters with bonded warehousing and ground handling." }, "raw": "Yes \u2014 Northline Aviation operates 8 dedicated freighters with bonded warehousing and ground handling." }, { "parsed": { "action": "RESPOND", "content": "Northline runs 85 warehousing and distribution locations that support supply-chain and fulfilment needs." }, "raw": "Northline runs 85 warehousing and distribution locations that support supply-chain and fulfilment needs." }, { "parsed": { "action": "RESPOND", "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 Northline provides integrated warehousing and distribution." }, "raw": "In short \u2014 Northline provides integrated warehousing and distribution." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "documents" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:documents}" }, { "parsed": { "action": "RESPOND", "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, { "parsed": { "action": "RESPOND", "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, { "parsed": { "action": "RESPOND", "content": "Northline is led by a management team that champions sustainability and operational excellence." }, "raw": "Northline is led by a management team that champions sustainability and operational excellence." }, { "parsed": { "action": "RESPOND", "content": "Northline is part of the IATA member express air and integrated transportation organization, which powers our supply-chain and distribution needs." }, "raw": "Northline is part of the IATA member express air and integrated transportation organization, which powers our supply-chain and distribution needs." }, { "parsed": { "action": "RESPOND", "content": "Our programmes focus on climate protection, disaster response, health, livelihoods and education." }, "raw": "Our programmes focus on climate protection, disaster response, health, livelihoods and education." }, { "parsed": { "action": "RESPOND", "content": "Northline reports 98.4% of shipments delivered on time, with visibility at every scan." }, "raw": "Northline reports 98.4% of shipments delivered on time, with visibility at every scan." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 Northline provides integrated warehousing and distribution." }, "raw": "In short \u2014 Northline provides integrated warehousing and distribution." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 Northline provides integrated warehousing and distribution." }, "raw": "In short \u2014 Northline provides integrated warehousing and distribution." }, { "parsed": { "action": "RESPOND", "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "bans" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:bans}" }, { "parsed": { "action": "RESPOND", "content": "Delivery issues are reported through customer service, not through our systems." }, "raw": "Delivery issues are reported through customer service, not through our systems." }, { "parsed": { "action": "HANDOFF", "content": "We apologize for the delivery issue, but our systems are unable to process your request and our support team will follow up with you via email." }, "raw": "We apologize for the delivery issue, but our systems are unable to process your request and our support team will follow up with you via email." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 Northline provides integrated warehousing and distribution." }, "raw": "In short \u2014 Northline provides integrated warehousing and distribution." }, { "parsed": { "action": "RESPOND", "content": "Delivery issues are reported through customer service, not through our systems." }, "raw": "Delivery issues are reported through customer service, not through our systems." }, { "parsed": { "action": "RESPOND", "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." }, { "parsed": { "action": "RESPOND", "content": "We support returns and reverse logistics for e-commerce as part of our business solutions." }, "raw": "We support returns and reverse logistics for e-commerce as part of our business solutions." } ], "revision": "39eccb091651513a5dfb56892d3714c1b5b8276c" }