{ "adapter": "checkpoints/fg270m_base_v6_r16_lr2e-04_seed42", "arm": "sft_base_v6", "creation_date": "2026-09-19", "decoding": { "do_sample": false, "max_new_tokens": 128 }, "fingerprint": "91ace524e857", "metrics": { "action_accuracy": 0.8593, "argument_exact_match": 0.7848, "counts": { "clarify_expected": 25, "predicted_tool_calls": 86, "text_expected": 184, "tool_expected": 79 }, "fabricated_response_rate": 0.0, "gates": { "argument_exact_match": { "pass": false, "target": 0.98, "value": 0.7848 }, "fabricated_response_rate": { "pass": true, "target": 0.01, "value": 0.0 }, "invalid_tool_call_rate": { "pass": true, "target": 0.01, "value": 0.0 }, "missing_field_exact_match": { "pass": false, "target": 0.9, "value": 0.52 }, "response_coverage": { "pass": false, "target": 1.0, "value": 0.9348 }, "task_success_rate": { "pass": false, "target": 0.95, "value": 0.8745 }, "tool_selection_accuracy": { "pass": false, "target": 0.99, "value": 0.8861 } }, "invalid_tool_call_rate": 0.0, "missing_field_exact_match": 0.52, "n_records": 263, "response_coverage": 0.9348, "task_success_rate": 0.8745, "tool_selection_accuracy": 0.8861 }, "model": "google/functiongemma-270m-it", "n_records": 263, "per_family": { "ABBREVIATIONS": { "n": 2, "success": 1.0 }, "ACCOUNT_HELP": { "n": 2, "success": 0.5 }, "BILLING_INVOICE": { "n": 2, "success": 1.0 }, "CLAIM_DAMAGE": { "n": 1, "success": 1.0 }, "COMPANY_ABOUT": { "n": 2, "success": 1.0 }, "COMPANY_ALLIANCE": { "n": 2, "success": 1.0 }, "COMPANY_AVIATION": { "n": 2, "success": 1.0 }, "COMPANY_CAREERS": { "n": 2, "success": 1.0 }, "COMPANY_CERTIFICATIONS": { "n": 2, "success": 1.0 }, "COMPANY_ECOMMERCE": { "n": 2, "success": 1.0 }, "COMPANY_HEADQUARTERS": { "n": 2, "success": 1.0 }, "COMPANY_HISTORY": { "n": 2, "success": 1.0 }, "COMPANY_INDUSTRIES": { "n": 2, "success": 0.5 }, "COMPANY_INTERNATIONAL": { "n": 2, "success": 1.0 }, "COMPANY_LEADERSHIP": { "n": 2, "success": 1.0 }, "COMPANY_NETWORK": { "n": 2, "success": 1.0 }, "COMPANY_PERFORMANCE": { "n": 2, "success": 1.0 }, "COMPANY_REAL_OR_DEMO": { "n": 2, "success": 1.0 }, "COMPANY_SIZE": { "n": 2, "success": 1.0 }, "COMPANY_SUPPLY_CHAIN": { "n": 2, "success": 1.0 }, "COMPANY_SUSTAINABILITY": { "n": 2, "success": 1.0 }, "COMPANY_TECHNOLOGY": { "n": 2, "success": 1.0 }, "COMPANY_WAREHOUSING": { "n": 2, "success": 1.0 }, "COMPLAINT_DELIVERY_ISSUE": { "n": 1, "success": 1.0 }, "CONFLICTING_INFO": { "n": 2, "success": 1.0 }, "CUSTOMS_DUTIES": { "n": 1, "success": 1.0 }, "DELIVERY_OPTIONS": { "n": 1, "success": 1.0 }, "GOODBYE": { "n": 2, "success": 1.0 }, "GREETING": { "n": 2, "success": 1.0 }, "GUIDE_CONDITIONS": { "n": 4, "success": 1.0 }, "GUIDE_DANGEROUS": { "n": 4, "success": 0.75 }, "GUIDE_DOCUMENTS": { "n": 4, "success": 1.0 }, "GUIDE_MISSING_TOPIC": { "n": 2, "success": 0.0 }, "GUIDE_OVERVIEW": { "n": 4, "success": 1.0 }, "GUIDE_PACKING": { "n": 4, "success": 1.0 }, "GUIDE_RESTRICTED": { "n": 4, "success": 1.0 }, "HELP_CAPABILITIES": { "n": 10, "success": 1.0 }, "HINGLISH": { "n": 1, "success": 1.0 }, "INSURANCE_COVERAGE": { "n": 1, "success": 1.0 }, "ITEM_ELIGIBILITY": { "n": 2, "success": 1.0 }, "LOCATION_BY_PIN": { "n": 4, "success": 1.0 }, "LOCATION_DIRECT": { "n": 4, "success": 1.0 }, "LOCATION_MISSING_PLACE": { "n": 2, "success": 0.5 }, "LOCATION_NOT_FOUND": { "n": 4, "success": 1.0 }, "LOCATION_SERVICE_FILTER": { "n": 4, "success": 0.5 }, "LOCATION_TIMEOUT": { "n": 4, "success": 1.0 }, "LOCATION_WRONG_PLACE_RECOVERY": { "n": 8, "success": 0.5 }, "MULTITURN_CORRECTION": { "n": 2, "success": 1.0 }, "MULTITURN_REFERENCE": { "n": 2, "success": 1.0 }, "MULTITURN_SLOT_FILL": { "n": 6, "success": 0.5 }, "MULTITURN_TOPIC_CHANGE": { "n": 2, "success": 0.5 }, "OUT_OF_SCOPE": { "n": 5, "success": 0.8 }, "PACKAGING_ADVICE": { "n": 4, "success": 1.0 }, "PICKUP_SCHEDULING": { "n": 4, "success": 1.0 }, "PRICING_POLICY": { "n": 2, "success": 1.0 }, "PROMPT_INJECTION": { "n": 2, "success": 1.0 }, "PROOF_OF_DELIVERY": { "n": 4, "success": 1.0 }, "QUOTE_DIRECT": { "n": 4, "success": 0.75 }, "QUOTE_INTERNATIONAL": { "n": 4, "success": 0.5 }, "QUOTE_INVALID_WEIGHT": { "n": 2, "success": 0.5 }, "QUOTE_MISSING_DESTINATION": { "n": 2, "success": 1.0 }, "QUOTE_MISSING_MULTIPLE": { "n": 2, "success": 0.5 }, "QUOTE_MISSING_ORIGIN": { "n": 2, "success": 1.0 }, "QUOTE_MISSING_WEIGHT": { "n": 2, "success": 1.0 }, "QUOTE_UNAVAILABLE": { "n": 4, "success": 1.0 }, "QUOTE_WRONG_WEIGHT_RECOVERY": { "n": 6, "success": 0.833 }, "REDELIVERY_ADDRESS_CHANGE": { "n": 1, "success": 1.0 }, "REQUEST_TO_FABRICATE": { "n": 2, "success": 1.0 }, "REQUEST_TO_GUESS": { "n": 2, "success": 1.0 }, "RETURNS_REVERSE": { "n": 1, "success": 1.0 }, "SERVICE_DETAIL": { "n": 4, "success": 0.5 }, "SERVICE_LIST": { "n": 4, "success": 1.0 }, "SERVICE_POINT_LOCKER": { "n": 4, "success": 1.0 }, "SMALLTALK": { "n": 3, "success": 1.0 }, "SUPPORT_CONTACT": { "n": 4, "success": 1.0 }, "SUPPORT_FAQ": { "n": 4, "success": 0.75 }, "SUPPORT_NEWS": { "n": 4, "success": 1.0 }, "THANKS": { "n": 2, "success": 1.0 }, "TOOL_INJECTION": { "n": 2, "success": 0.5 }, "TRACK_DIRECT": { "n": 4, "success": 0.75 }, "TRACK_INVALID_FORMAT": { "n": 2, "success": 0.5 }, "TRACK_MISSING_NUMBER": { "n": 2, "success": 0.5 }, "TRACK_MULTIPLE": { "n": 4, "success": 0.5 }, "TRACK_NOT_FOUND": { "n": 4, "success": 1.0 }, "TRACK_REFERENCE": { "n": 4, "success": 0.75 }, "TRACK_STATUS_CONTRADICTION": { "n": 4, "success": 1.0 }, "TRACK_TIMEOUT": { "n": 4, "success": 1.0 }, "TRACK_UNAVAILABLE": { "n": 4, "success": 1.0 }, "TRACK_WRONG_NUMBER_RECOVERY": { "n": 8, "success": 1.0 }, "TYPOS": { "n": 1, "success": 1.0 } }, "predictions": [ { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL11111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL11111111}" }, { "parsed": { "action": "CLARIFY", "content": "Your shipment to Kota, Malaysia is currently blocked due to a delivery issue. Please provide the new waybill or reference number.", "missing_fields": [ "query" ] }, "raw": "Your shipment to Kota, Malaysia is currently blocked due to a delivery issue. Please provide the new waybill or reference number." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "restricted" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:restricted}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kochi is currently delayed and needs to be picked up." }, "raw": "Your shipment to Kochi is currently delayed and needs to be picked up." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kochi is still delayed, so we need to investigate the issue." }, "raw": "Your shipment to Kochi is still delayed, so we need to investigate the issue." }, { "parsed": { "action": "CLARIFY", "content": "Could you please provide the parcel weight in kilograms?", "missing_fields": [ "weight" ] }, "raw": "Could you please provide the parcel weight in kilograms?" }, { "parsed": { "action": "RESPOND", "content": "Chennai to New Delhi for 8.0 kg: Domestic Priority at \u20b91224, or Northline Surface for \u20b9666." }, "raw": "Chennai to New Delhi for 8.0 kg: Domestic Priority at \u20b91224, or Northline Surface for \u20b9666." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Kolkata", "mode": "domestic", "to": "United States", "weight": 2.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Kolkata,mode:domestic,to:United States,weight:2.0}" }, { "parsed": { "action": "RESPOND", "content": "OrbitLink Worldwide delivers from Kolkata to the United States in 2\u20134 business days for \u20b92770, with the option of Express Easy for \u20b92180." }, "raw": "OrbitLink Worldwide delivers from Kolkata to the United States in 2\u20134 business days for \u20b92770, with the option of Express Easy for \u20b92180." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Kolkata" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Kolkata}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in Kolkata on Jessore Road, at Airport Gate 1." }, "raw": "Yes, we have a centre in Kolkata on Jessore Road, at Airport Gate 1." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "700052" }, "tool": "find_locations" }, "raw": "call:find_locations{query:700052}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we cover the region of Kolkata on-site." }, "raw": "Yes, we cover the region of Kolkata on-site." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Kolkata" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Kolkata}" }, { "parsed": { "action": "RESPOND", "content": "Yes, Kolkata has an International centre on Jessore Road, at Airport Gate 1." }, "raw": "Yes, Kolkata has an International centre on Jessore Road, at Airport Gate 1." }, { "parsed": { "action": "TOOL_CALL", "arguments": {}, "tool": "lookup_services" }, "raw": "call:lookup_services{}" }, { "parsed": { "action": "RESPOND", "content": "Our services include Domestic Priority, Air Express Package, Northline Surface, eCom Lite Surface, and airport-to-airport services." }, "raw": "Our services include Domestic Priority, Air Express Package, Northline Surface, eCom Lite Surface, and airport-to-airport services." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "restricted" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:restricted}" }, { "parsed": { "action": "RESPOND", "content": "Our Smart Box offers a price quote, delivery details, and scheduling." }, "raw": "Our Smart Box offers a price quote, delivery details, and scheduling." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "documents" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:documents}" }, { "parsed": { "action": "RESPOND", "content": "For non-document shipments, you must provide a complete commercial invoice." }, "raw": "For non-document shipments, you must provide a complete commercial invoice." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "restricted" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:restricted}" }, { "parsed": { "action": "RESPOND", "content": "Currency and negotiable instruments are among the banned and restricted commodities." }, "raw": "Currency and negotiable instruments are among the banned and restricted commodities." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "dangerous" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:dangerous}" }, { "parsed": { "action": "RESPOND", "content": "On hazardous materials \u2014 Dangerous goods are classified as such and require a Specialist permit before shipment can be carried." }, "raw": "On hazardous materials \u2014 Dangerous goods are classified as such and require a Specialist permit before shipment can be carried." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "packing" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:packing}" }, { "parsed": { "action": "RESPOND", "content": "Use a rigid outer box that can support the shipment weight." }, "raw": "Use a rigid outer box that can support the shipment weight." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "conditions" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:conditions}" }, { "parsed": { "action": "RESPOND", "content": "Every real shipment is governed by current Northline or OrbitLink conditions of carriage." }, "raw": "Every real shipment is governed by current Northline or OrbitLink conditions of carriage." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "overview" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:overview}" }, { "parsed": { "action": "RESPOND", "content": "Prepare documents, check restricted items, and pack securely before tendering a shipment." }, "raw": "Prepare documents, check restricted items, and pack securely before tendering a shipment." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "conditions" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:conditions}" }, { "parsed": { "action": "RESPOND", "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "packing" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:packing}" }, { "parsed": { "action": "RESPOND", "content": "Use a rigid outer box that can support the shipment weight." }, "raw": "Use a rigid outer box that can support the shipment weight." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "New Delhi" }, "tool": "find_locations" }, "raw": "call:find_locations{query:New Delhi}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in New Delhi on Cargo Terminal 2, IGI Airport, New Delhi." }, "raw": "Yes, we have a centre in New Delhi on Cargo Terminal 2, IGI Airport, New Delhi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Hyderabad" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Hyderabad}" }, { "parsed": { "action": "RESPOND", "content": "Yes, Hyderabad is covered at Begumpet Main Road, Hyderabad." }, "raw": "Yes, Hyderabad is covered at Begumpet Main Road, Hyderabad." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "CLARIFY", "content": "Your shipment to Kochi is currently blocked due to a delivery issue, so we cannot proceed with the pickup. Please provide the new waybill or reference number.", "missing_fields": [ "query" ] }, "raw": "Your shipment to Kochi is currently blocked due to a delivery issue, so we cannot proceed with the pickup. Please provide the new waybill or reference number." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "CLARIFY", "content": "Could you please provide the weight of your parcel in kilograms?", "missing_fields": [ "weight" ] }, "raw": "Could you please provide the weight of your parcel in kilograms?" }, { "parsed": { "action": "CLARIFY", "content": "What is the pickup location?", "missing_fields": [ "origin" ] }, "raw": "What is the pickup location?" }, { "parsed": { "action": "CLARIFY", "content": "Where is it going?", "missing_fields": [ "destination" ] }, "raw": "Where is it going?" }, { "parsed": { "action": "CLARIFY", "content": "Could you let me know the origin, destination and parcel weight in kg?", "missing_fields": [ "weight", "origin", "destination" ] }, "raw": "Could you let me know the origin, destination and parcel weight in kg?" }, { "parsed": { "action": "CLARIFY", "content": "Could you please provide your waybill or reference number?", "missing_fields": [ "query" ] }, "raw": "Could you please provide your waybill or reference number?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "overview" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:overview}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL12" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL12}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL243296648" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL243296648}" }, { "parsed": { "action": "HANDOFF", "content": "We couldn't find a shipment with that number, but our support team will investigate." }, "raw": "We couldn't find a shipment with that number, but our support team will investigate." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Hyderabad", "mode": "domestic", "to": "Chennai", "weight": 0.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Hyderabad,mode:domestic,to:Chennai,weight:0.0}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Goa" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Goa}" }, { "parsed": { "action": "HANDOFF", "content": "We don't have coverage for that area, but our support team can help." }, "raw": "We don't have coverage for that area, but our support team can help." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL0000000000" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL0000000000}" }, { "parsed": { "action": "RESPOND", "content": "Our tracking system is currently unavailable; please try again shortly." }, "raw": "Our tracking system is currently unavailable; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL9999999999" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL9999999999}" }, { "parsed": { "action": "RESPOND", "content": "The lookup timed out; please try again shortly." }, "raw": "The lookup timed out; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "000000", "mode": "domestic", "to": "Mumbai", "weight": 2.5 }, "tool": "get_quote" }, "raw": "call:get_quote{from:000000,mode:domestic,to:Mumbai,weight:2.5}" }, { "parsed": { "action": "RESPOND", "content": "Our tracking system is currently unavailable; please try again shortly." }, "raw": "Our tracking system is currently unavailable; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "999999" }, "tool": "find_locations" }, "raw": "call:find_locations{query:999999}" }, { "parsed": { "action": "RESPOND", "content": "The lookup timed out; please try again shortly." }, "raw": "The lookup timed out; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL579398158" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL579398158}" }, { "parsed": { "action": "CLARIFY", "content": "We couldn't find a shipment with that number, could you double-check the waybill or reference?", "missing_fields": [ "query" ] }, "raw": "We couldn't find a shipment with that number, could you double-check the waybill or reference?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kota, Malaysia is currently delayed and needs to be picked up." }, "raw": "Your shipment to Kota, Malaysia is currently delayed and needs to be picked up." }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 Mumbai is at the northern tip of India." }, "raw": "Sure \u2014 Mumbai is at the northern tip of India." }, { "parsed": { "action": "HANDOFF", "content": "We don't have coverage for that area, but our support team can help." }, "raw": "We don't have coverage for that area, but our support team can help." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Lucknow" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Lucknow}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in Kolkata on Jessore Road, at Airport Gate 1." }, "raw": "Yes, we have a centre in Kolkata on Jessore Road, at Airport Gate 1." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Mumbai", "mode": "domestic", "to": "Chennai", "weight": 1.8 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Mumbai,mode:domestic,to:Chennai,weight:1.8}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Mumbai", "mode": "domestic", "to": "Chennai", "weight": 8.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Mumbai,mode:domestic,to:Chennai,weight:8.0}" }, { "parsed": { "action": "RESPOND", "content": "Call to action: Get a quote for a shipment." }, "raw": "Call to action: Get a quote for a shipment." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kochi is currently delayed and needs to be picked up." }, "raw": "Your shipment to Kochi is currently delayed and needs to be picked up." }, { "parsed": { "action": "RESPOND", "content": "Quick answer: Northline Express is an express air and integrated transportation company." }, "raw": "Quick answer: Northline Express is an express air and integrated transportation company." }, { "parsed": { "action": "RESPOND", "content": "You\u2019re welcome, happy to help." }, "raw": "You\u2019re welcome, happy to help." }, { "parsed": { "action": "RESPOND", "content": "Thanks for choosing Northline Express, this is an express air and integrated transportation solution." }, "raw": "Thanks for choosing Northline Express, this is an express air and integrated transportation solution." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m glad to hear you\u2019re doing well, let me know if there\u2019s anything I can do to assist with your shipping needs." }, "raw": "I\u2019m glad to hear you\u2019re doing well, let me know if there\u2019s anything I can do to assist with your shipping needs." }, { "parsed": { "action": "RESPOND", "content": "Thank you for choosing Northline Express, we wish you a pleasant day." }, "raw": "Thank you for choosing Northline Express, we wish you a pleasant day." }, { "parsed": { "action": "RESPOND", "content": "I can help with tracking, quotes, locations, and services." }, "raw": "I can help with tracking, quotes, locations, and services." }, { "parsed": { "action": "RESPOND", "content": "I can help with tracking, quotes, locations, and services." }, "raw": "I can help with tracking, quotes, locations, and services." }, { "parsed": { "action": "RESPOND", "content": "I can help with tracking, quotes, locations, and services." }, "raw": "I can help with tracking, quotes, locations, and services." }, { "parsed": { "action": "RESPOND", "content": "I can help with tracking, quotes, locations, and services." }, "raw": "I can help with tracking, quotes, locations, and services." }, { "parsed": { "action": "CLARIFY", "content": "I\u2019m not sure, could you give us a valid waybill or reference number?", "missing_fields": [ "query" ] }, "raw": "I\u2019m not sure, could you give us a valid waybill or reference number?" }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 let me get that quote." }, "raw": "Sure \u2014 let me get that quote." }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 let me get that quote." }, "raw": "Sure \u2014 let me get that quote." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m not sure if I\u2019m up-to-date on the latest updates, but I\u2019m happy to help you with any shipping needs you have." }, "raw": "I\u2019m not sure if I\u2019m up-to-date on the latest updates, but I\u2019m happy to help you with any shipping needs you have." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m sorry, I can\u2019t share that, but I can help you with any shipping needs you have." }, "raw": "I\u2019m sorry, I can\u2019t share that, but I can help you with any shipping needs you have." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m sorry, I can\u2019t share that, but I can help you with any shipping needs you have." }, "raw": "I\u2019m sorry, I can\u2019t share that, but I can help you with any shipping needs you have." }, { "parsed": { "action": "CLARIFY", "content": "I\u2019m not sure, could you give us a valid waybill or reference number?", "missing_fields": [ "query" ] }, "raw": "I\u2019m not sure, could you give us a valid waybill or reference number?" }, { "parsed": { "action": "RESPOND", "content": "I\u2019m sorry, that request falls outside our shipping services, but I can help you with any shipping needs you have." }, "raw": "I\u2019m sorry, that request falls outside our shipping services, but I can help you with any shipping needs you have." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Hyderabad", "mode": "domestic", "to": "New Zealand", "weight": 10.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Hyderabad,mode:domestic,to:New Zealand,weight:10.0}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "Hyderabad is covered in Domestic Priority at \u20b91460, Northline Surface at \u20b9794, and Smart Box at \u20b9940." }, "raw": "Hyderabad is covered in Domestic Priority at \u20b91460, Northline Surface at \u20b9794, and Smart Box at \u20b9940." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Mumbai", "mode": "domestic", "to": "Chennai", "weight": 3.5 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Mumbai,mode:domestic,to:Chennai,weight:3.5}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Hyderabad" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Hyderabad}" }, { "parsed": { "action": "RESPOND", "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, { "parsed": { "action": "RESPOND", "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, { "parsed": { "action": "RESPOND", "content": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East." }, "raw": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East." }, { "parsed": { "action": "RESPOND", "content": "Northline began operations in 2001 and has grown from a regional air express start-up into a national network." }, "raw": "Northline began operations in 2001 and has grown from a regional air express start-up into a national network." }, { "parsed": { "action": "RESPOND", "content": "Northline Express Limited is an express air and integrated transportation and distribution company." }, "raw": "Northline Express Limited is an express air and integrated transportation and distribution company." }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 Northline reaches more than 220 countries and territories." }, "raw": "Sure \u2014 Northline reaches more than 220 countries and territories." }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 Northline serves over 26,600 locations across India." }, "raw": "Sure \u2014 Northline serves over 26,600 locations across India." }, { "parsed": { "action": "RESPOND", "content": "Yes \u2014 Northline Express is a learning organisation where most managers are homegrown." }, "raw": "Yes \u2014 Northline Express is a learning organisation where most managers are homegrown." }, { "parsed": { "action": "RESPOND", "content": "Northline Aviation is a learning organisation where most managers are new to aviation." }, "raw": "Northline Aviation is a learning organisation where most managers are new to aviation." }, { "parsed": { "action": "RESPOND", "content": "Northline has more than 56,000 people and serves over 26,000 locations across India." }, "raw": "Northline has more than 56,000 people and serves over 26,000 locations across India." }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 Northline offers integrated tracking for e-commerce." }, "raw": "Sure \u2014 Northline offers integrated tracking for e-commerce." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 Northline aims to connect businesses across e-commerce and banking from India." }, "raw": "In short \u2014 Northline aims to connect businesses across e-commerce and banking from India." }, { "parsed": { "action": "RESPOND", "content": "Quick answer: Northline Express is a learning organisation." }, "raw": "Quick answer: Northline Express is a learning organisation." }, { "parsed": { "action": "RESPOND", "content": "Quick answer: demo quotes are estimates and not live tariffs." }, "raw": "Quick answer: demo quotes are estimates and not live tariffs." }, { "parsed": { "action": "RESPOND", "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, { "parsed": { "action": "RESPOND", "content": "Northline is led by a management team based in Mumbai, with more than 250 people in-house." }, "raw": "Northline is led by a management team based in Mumbai, with more than 250 people in-house." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 Northline is an express air and integrated transportation and distribution company." }, "raw": "In short \u2014 Northline is an express air and integrated transportation and distribution company." }, { "parsed": { "action": "RESPOND", "content": "Our sustainability programs focus on climate protection, resource efficiency, and environmental protection." }, "raw": "Our sustainability programs focus on climate protection, resource efficiency, and environmental protection." }, { "parsed": { "action": "RESPOND", "content": "We deliver across India through more than 56,400 service locations, from metro cities to emerging towns." }, "raw": "We deliver across India through more than 56,400 service locations, from metro cities to emerging towns." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 Northline Express is an express air and integrated transportation company." }, "raw": "In short \u2014 Northline Express is an express air and integrated transportation company." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 Northline offers shipping services from 85 locations." }, "raw": "In short \u2014 Northline offers shipping services from 85 locations." }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 Northline offers integrated reverse logistics for e-commerce." }, "raw": "Sure \u2014 Northline offers integrated reverse logistics for e-commerce." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m sorry, I can\u2019t share that, but I can help you with any shipping needs you have." }, "raw": "I\u2019m sorry, I can\u2019t share that, but I can help you with any shipping needs you have." }, { "parsed": { "action": "HANDOFF", "content": "Delivery instructions and rescheduling depend on the shipment, so customer support handles those changes." }, "raw": "Delivery instructions and rescheduling depend on the shipment, so customer support handles those changes." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 Northline provides reverse logistics for e-commerce." }, "raw": "In short \u2014 Northline provides reverse logistics for e-commerce." }, { "parsed": { "action": "CLARIFY", "content": "Could you please provide the waybill or reference number so I can look it up?", "missing_fields": [ "query" ] }, "raw": "Could you please provide the waybill or reference number so I can look it up?" }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 Northline is a learning organisation where most managers are new to e-commerce." }, "raw": "In short \u2014 Northline is a learning organisation where most managers are new to e-commerce." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 delivery instructions and conditions are part of your return policy." }, "raw": "In short \u2014 delivery instructions and conditions are part of your return policy." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m not able to share that information, but I can help you with any shipping needs you have." }, "raw": "I\u2019m not able to share that information, but I can help you with any shipping needs you have." }, { "parsed": { "action": "CLARIFY", "content": "Delivery confirmations are live in real-time, set up from the account page.", "missing_fields": [ "origin" ] }, "raw": "Delivery confirmations are live in real-time, set up from the account page." }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 Northline provides reverse logistics for e-commerce." }, "raw": "Sure \u2014 Northline provides reverse logistics for e-commerce." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "dangerous" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:dangerous}" }, { "parsed": { "action": "RESPOND", "content": "Dangerous goods: Explosives, gases, flammable liquids, toxic substances and corrosives generally cannot travel on standard express products." }, "raw": "Dangerous goods: Explosives, gases, flammable liquids, toxic substances and corrosives generally cannot travel on standard express products." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kota is currently delayed and needs to be picked up." }, "raw": "Your shipment to Kota is currently delayed and needs to be picked up." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "reference", "query": "DOC-4177" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:reference,query:DOC-4177}" }, { "parsed": { "action": "CLARIFY", "content": "Your shipment to Kochi is currently blocked due to a delivery issue, so we cannot proceed with the pickup. Please provide an alternative delivery address.", "missing_fields": [ "destination" ] }, "raw": "Your shipment to Kochi is currently blocked due to a delivery issue, so we cannot proceed with the pickup. Please provide an alternative delivery address." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kochi is still delayed, so we need to investigate the issue." }, "raw": "Your shipment to Kochi is still delayed, so we need to investigate the issue." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "New Delhi", "mode": "domestic", "to": "Bengaluru", "weight": 3.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:New Delhi,mode:domestic,to:Bengaluru,weight:3.0}" }, { "parsed": { "action": "RESPOND", "content": "Latest quote is Domestic Priority, at \u20b9634, with delivery within the next business day." }, "raw": "Latest quote is Domestic Priority, at \u20b9634, with delivery within the next business day." }, { "parsed": { "action": "CLARIFY", "content": "Could you let me know the delivery address?", "missing_fields": [ "destination" ] }, "raw": "Could you let me know the delivery address?" }, { "parsed": { "action": "RESPOND", "content": "OrbitLink Worldwide delivers from Mumbai to the United Kingdom in the interim, at an estimated cost of \u20b92515." }, "raw": "OrbitLink Worldwide delivers from Mumbai to the United Kingdom in the interim, at an estimated cost of \u20b92515." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Bengaluru" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Bengaluru}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in Bengaluru at HAL Airport Road, Kodihalli." }, "raw": "Yes, we have a centre in Bengaluru at HAL Airport Road, Kodihalli." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "700052" }, "tool": "find_locations" }, "raw": "call:find_locations{query:700052}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in Kolkata on Jessore Road, at Airport Gate 1." }, "raw": "Yes, we have a centre in Kolkata on Jessore Road, at Airport Gate 1." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Kolkata" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Kolkata}" }, { "parsed": { "action": "HANDOFF", "content": "We don't have a centre in that city, but our support team can assist you with shipping." }, "raw": "We don't have a centre in that city, but our support team can assist you with shipping." }, { "parsed": { "action": "TOOL_CALL", "arguments": {}, "tool": "lookup_services" }, "raw": "call:lookup_services{}" }, { "parsed": { "action": "RESPOND", "content": "Our services include Domestic Priority, Air Express Package, Northline Surface, eCom Lite Surface, and airport-to-airport services." }, "raw": "Our services include Domestic Priority, Air Express Package, Northline Surface, eCom Lite Surface, and airport-to-airport services." }, { "parsed": { "action": "TOOL_CALL", "arguments": {}, "tool": "lookup_services" }, "raw": "call:lookup_services{}" }, { "parsed": { "action": "RESPOND", "content": "We offer the Air Express Package. Let me know if you have any questions." }, "raw": "We offer the Air Express Package. Let me know if you have any questions." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "documents" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:documents}" }, { "parsed": { "action": "RESPOND", "content": "For non-document shipments, you must provide a complete commercial invoice." }, "raw": "For non-document shipments, you must provide a complete commercial invoice." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "restricted" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:restricted}" }, { "parsed": { "action": "RESPOND", "content": "Currency and negotiable instruments are supported." }, "raw": "Currency and negotiable instruments are supported." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m sorry, that request falls outside our shipping services, but I can help you find another shipping solution." }, "raw": "I\u2019m sorry, that request falls outside our shipping services, but I can help you find another shipping solution." }, { "parsed": { "action": "RESPOND", "content": "Explosives, gases, flammable liquids, toxic substances and corrosives generally cannot travel on standard express products." }, "raw": "Explosives, gases, flammable liquids, toxic substances and corrosives generally cannot travel on standard express products." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "packing" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:packing}" }, { "parsed": { "action": "RESPOND", "content": "Use a rigid outer box that can support the shipment weight." }, "raw": "Use a rigid outer box that can support the shipment weight." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "conditions" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:conditions}" }, { "parsed": { "action": "RESPOND", "content": "On our demonstration \u2014 Conditions of carriage" }, "raw": "On our demonstration \u2014 Conditions of carriage" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "overview" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:overview}" }, { "parsed": { "action": "RESPOND", "content": "Prepare documents, check restricted items, and pack securely before tendering a shipment." }, "raw": "Prepare documents, check restricted items, and pack securely before tendering a shipment." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "packing" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:packing}" }, { "parsed": { "action": "RESPOND", "content": "Use a rigid outer box that can support the shipment weight." }, "raw": "Use a rigid outer box that can support the shipment weight." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Kolkata" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Kolkata}" }, { "parsed": { "action": "RESPOND", "content": "We have a centre in Kolkata on Jessore Road, at Airport Gate 1." }, "raw": "We have a centre in Kolkata on Jessore Road, at Airport Gate 1." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "New Delhi" }, "tool": "find_locations" }, "raw": "call:find_locations{query:New Delhi}" }, { "parsed": { "action": "RESPOND", "content": "Yes, we have a centre in New Delhi on Cargo Terminal 2, IGI Airport, New Delhi." }, "raw": "Yes, we have a centre in New Delhi on Cargo Terminal 2, IGI Airport, New Delhi." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kota, Malaysia is currently delayed and needs to be picked up." }, "raw": "Your shipment to Kota, Malaysia is currently delayed and needs to be picked up." }, { "parsed": { "action": "CLARIFY", "content": "Could you please provide the waybill or reference number so I can look up the tracking details?", "missing_fields": [ "query" ] }, "raw": "Could you please provide the waybill or reference number so I can look up the tracking details?" }, { "parsed": { "action": "CLARIFY", "content": "Could you please provide the weight of your parcel in kilograms?", "missing_fields": [ "weight" ] }, "raw": "Could you please provide the weight of your parcel in kilograms?" }, { "parsed": { "action": "CLARIFY", "content": "What's the pickup location?", "missing_fields": [ "origin" ] }, "raw": "What's the pickup location?" }, { "parsed": { "action": "CLARIFY", "content": "Where is it going?", "missing_fields": [ "destination" ] }, "raw": "Where is it going?" }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 demo prices are estimates and not live tariffs." }, "raw": "Sure \u2014 demo prices are estimates and not live tariffs." }, { "parsed": { "action": "CLARIFY", "content": "Could you let me know the city or PIN code you would like me to check?", "missing_fields": [ "place" ] }, "raw": "Could you let me know the city or PIN code you would like me to check?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "overview" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:overview}" }, { "parsed": { "action": "CLARIFY", "content": "Could you please provide the waybill or reference number so I can look up the shipment details?", "missing_fields": [ "query" ] }, "raw": "Could you please provide the waybill or reference number so I can look up the shipment details?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL550298859" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL550298859}" }, { "parsed": { "action": "CLARIFY", "content": "We couldn't find a shipment with that number, could you double-check the waybill or reference?", "missing_fields": [ "query" ] }, "raw": "We couldn't find a shipment with that number, could you double-check the waybill or reference?" }, { "parsed": { "action": "CLARIFY", "content": "Could you let me know the parcel weight in kilograms?", "missing_fields": [ "weight" ] }, "raw": "Could you let me know the parcel weight in kilograms?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Goa" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Goa}" }, { "parsed": { "action": "CLARIFY", "content": "We don't have a demo centre in that city, but we can help you find a centre if you provide us with the waybill.", "missing_fields": [ "query", "place" ] }, "raw": "We don't have a demo centre in that city, but we can help you find a centre if you provide us with the waybill." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL0000000000" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL0000000000}" }, { "parsed": { "action": "RESPOND", "content": "Our tracking system is currently unavailable; please try again shortly." }, "raw": "Our tracking system is currently unavailable; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL9999999999" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL9999999999}" }, { "parsed": { "action": "RESPOND", "content": "The system timed out; please try again shortly." }, "raw": "The system timed out; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "000000", "mode": "domestic", "to": "New Delhi", "weight": 10.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:000000,mode:domestic,to:New Delhi,weight:10.0}" }, { "parsed": { "action": "RESPOND", "content": "Our tracking system is currently unavailable; please try again shortly." }, "raw": "Our tracking system is currently unavailable; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "999999" }, "tool": "find_locations" }, "raw": "call:find_locations{query:999999}" }, { "parsed": { "action": "RESPOND", "content": "The lookup timed out; please try again shortly." }, "raw": "The lookup timed out; please try again shortly." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL888888888" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL888888888}" }, { "parsed": { "action": "CLARIFY", "content": "We couldn't find a shipment with that number, could you double-check the waybill or reference?", "missing_fields": [ "query" ] }, "raw": "We couldn't find a shipment with that number, could you double-check the waybill or reference?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kota, Malaysia is currently delayed and needs to be picked up." }, "raw": "Your shipment to Kota, Malaysia is currently delayed and needs to be picked up." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Goa" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Goa}" }, { "parsed": { "action": "RESPOND", "content": "We don't have a centre in that city, but we can help you find a nearby option." }, "raw": "We don't have a centre in that city, but we can help you find a nearby option." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "query": "Kolkata" }, "tool": "find_locations" }, "raw": "call:find_locations{query:Kolkata}" }, { "parsed": { "action": "RESPOND", "content": "We have a centre in Kolkata on Jessore Road, at Airport Gate 1." }, "raw": "We have a centre in Kolkata on Jessore Road, at Airport Gate 1." }, { "parsed": { "action": "CLARIFY", "content": "Could you please provide the parcel weight in kilograms?", "missing_fields": [ "weight" ] }, "raw": "Could you please provide the parcel weight in kilograms?" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Chennai", "mode": "domestic", "to": "New Delhi", "weight": 10.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Chennai,mode:domestic,to:New Delhi,weight:10.0}" }, { "parsed": { "action": "RESPOND", "content": "Chennai to New Delhi on Domestic Priority will take about 2\u20133 business days, with the fastest option at \u20b91460." }, "raw": "Chennai to New Delhi on Domestic Priority will take about 2\u20133 business days, with the fastest option at \u20b91460." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "Your shipment to Kota is currently delayed and needs to be picked up." }, "raw": "Your shipment to Kota is currently delayed and needs to be picked up." }, { "parsed": { "action": "RESPOND", "content": "Hi there, I\u2019m here to help with tracking, pricing or scheduling a pickup." }, "raw": "Hi there, I\u2019m here to help with tracking, pricing or scheduling a pickup." }, { "parsed": { "action": "RESPOND", "content": "Thank you for choosing Northline Express, we wish you a pleasant day." }, "raw": "Thank you for choosing Northline Express, we wish you a pleasant day." }, { "parsed": { "action": "RESPOND", "content": "Thanks for choosing Northline Express, this is an express air and integrated transportation solution." }, "raw": "Thanks for choosing Northline Express, this is an express air and integrated transportation solution." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m glad to hear you\u2019re doing well, let me know if there\u2019s anything I can do to help with the shipment." }, "raw": "I\u2019m glad to hear you\u2019re doing well, let me know if there\u2019s anything I can do to help with the shipment." }, { "parsed": { "action": "RESPOND", "content": "I can help with tracking, quotes, locations, and services." }, "raw": "I can help with tracking, quotes, locations, and services." }, { "parsed": { "action": "RESPOND", "content": "I can help with tracking, quotes, locations, and services." }, "raw": "I can help with tracking, quotes, locations, and services." }, { "parsed": { "action": "RESPOND", "content": "I can help with tracking, quotes, locations, and services." }, "raw": "I can help with tracking, quotes, locations, and services." }, { "parsed": { "action": "RESPOND", "content": "I can help with tracking, quotes, locations, and services." }, "raw": "I can help with tracking, quotes, locations, and services." }, { "parsed": { "action": "RESPOND", "content": "I can help with tracking, quotes, locations, and services." }, "raw": "I can help with tracking, quotes, locations, and services." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "includeNews": true }, "tool": "get_support_info" }, "raw": "call:get_support_info{includeNews:true}" }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 let me get that quote." }, "raw": "Sure \u2014 let me get that quote." }, { "parsed": { "action": "RESPOND", "content": "Sure \u2014 let me get that quote." }, "raw": "Sure \u2014 let me get that quote." }, { "parsed": { "action": "RESPOND", "content": "I can't share that, but I can help you with any shipping needs you have." }, "raw": "I can't share that, but I can help you with any shipping needs you have." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL000000001" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL000000001}" }, { "parsed": { "action": "CLARIFY", "content": "Could you please provide the waybill or reference number so I can look up the tracking details?", "missing_fields": [ "query" ] }, "raw": "Could you please provide the waybill or reference number so I can look up the tracking details?" }, { "parsed": { "action": "RESPOND", "content": "I can help with tracking, quotes, locations, and services." }, "raw": "I can help with tracking, quotes, locations, and services." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m sorry, that request falls outside our shipping services, but I can help you with any shipping needs you have." }, "raw": "I\u2019m sorry, that request falls outside our shipping services, but I can help you with any shipping needs you have." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Mumbai", "mode": "domestic", "to": "Kolkata", "weight": 8.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Mumbai,mode:domestic,to:Kolkata,weight:8.0}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Mumbai", "mode": "domestic", "to": "Hyderabad", "weight": 8.0 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Mumbai,mode:domestic,to:Hyderabad,weight:8.0}" }, { "parsed": { "action": "RESPOND", "content": "Mumbai is covered by Domestic Priority at \u20b91224, Northline Surface at \u20b9666, and Smart Box at \u20b9856." }, "raw": "Mumbai is covered by Domestic Priority at \u20b91224, Northline Surface at \u20b9666, and Smart Box at \u20b9856." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "from": "Hyderabad", "mode": "domestic", "to": "Bengaluru", "weight": 1.5 }, "tool": "get_quote" }, "raw": "call:get_quote{from:Hyderabad,mode:domestic,to:Bengaluru,weight:1.5}" }, { "parsed": { "action": "TOOL_CALL", "arguments": { "mode": "waybill", "query": "NL111111111" }, "tool": "track_shipment" }, "raw": "call:track_shipment{mode:waybill,query:NL111111111}" }, { "parsed": { "action": "RESPOND", "content": "By the odds, I can\u2019t share that, but I\u2019m happy to help you find a shipping solution." }, "raw": "By the odds, I can\u2019t share that, but I\u2019m happy to help you find a shipping solution." }, { "parsed": { "action": "RESPOND", "content": "Northline is a learning organisation that develops climate protection solutions." }, "raw": "Northline is a learning organisation that develops climate protection solutions." }, { "parsed": { "action": "RESPOND", "content": "Yes \u2014 Northline Express Limited is an express air and integrated transportation and distribution company." }, "raw": "Yes \u2014 Northline Express Limited is an express air and integrated transportation and distribution company." }, { "parsed": { "action": "RESPOND", "content": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East." }, "raw": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East." }, { "parsed": { "action": "RESPOND", "content": "Northline began operations in 2001 and has grown from a regional air express start-up into a national network." }, "raw": "Northline began operations in 2001 and has grown from a regional air express start-up into a national network." }, { "parsed": { "action": "RESPOND", "content": "Our supply-chain and customer service teams work across e-commerce, pharmaceuticals, automotive and banking." }, "raw": "Our supply-chain and customer service teams work across e-commerce, pharmaceuticals, automotive and banking." }, { "parsed": { "action": "RESPOND", "content": "Northline runs 85 warehousing and distribution locations that support supply-chain and fulfilment needs." }, "raw": "Northline runs 85 warehousing and distribution locations that support supply-chain and fulfilment needs." }, { "parsed": { "action": "RESPOND", "content": "Yes \u2014 we reach more than 220 countries and territories through more than 25,000 service locations." }, "raw": "Yes \u2014 we reach more than 220 countries and territories through more than 25,000 service locations." }, { "parsed": { "action": "RESPOND", "content": "Yes \u2014 OrbitLink provides integrated tracking for e-commerce." }, "raw": "Yes \u2014 OrbitLink provides integrated tracking for e-commerce." }, { "parsed": { "action": "RESPOND", "content": "Yes \u2014 through the OrbitLink alliance we reach more than 220 countries and territories." }, "raw": "Yes \u2014 through the OrbitLink alliance we reach more than 220 countries and territories." }, { "parsed": { "action": "RESPOND", "content": "Northline has more than 11,000 people and serves over 56,400 locations across India." }, "raw": "Northline has more than 11,000 people and serves over 56,400 locations across India." }, { "parsed": { "action": "RESPOND", "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, { "parsed": { "action": "TOOL_CALL", "arguments": { "topic": "restricted" }, "tool": "get_shipping_guide" }, "raw": "call:get_shipping_guide{topic:restricted}" }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 Northline Express is an express air and integrated transportation and distribution company." }, "raw": "In short \u2014 Northline Express is an express air and integrated transportation and distribution company." }, { "parsed": { "action": "CLARIFY", "content": "I\u2019m not sure if that item can be shipped, could you give us a valid waybill or reference number?", "missing_fields": [ "query" ] }, "raw": "I\u2019m not sure if that item can be shipped, could you give us a valid waybill or reference number?" }, { "parsed": { "action": "RESPOND", "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." }, { "parsed": { "action": "RESPOND", "content": "Northline is led by a management team based in Mumbai, with more than 220 people in-house." }, "raw": "Northline is led by a management team based in Mumbai, with more than 220 people in-house." }, { "parsed": { "action": "RESPOND", "content": "Our traceability system can track shipments from origin to delivery, batch, predict demand and issue alerts." }, "raw": "Our traceability system can track shipments from origin to delivery, batch, predict demand and issue alerts." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 carbon emissions are greenhouse gases released into the atmosphere, warming the planet and climate change." }, "raw": "In short \u2014 carbon emissions are greenhouse gases released into the atmosphere, warming the planet and climate change." }, { "parsed": { "action": "RESPOND", "content": "Our programmes focus on climate protection, disaster response, health, livelihoods and education." }, "raw": "Our programmes focus on climate protection, disaster response, health, livelihoods and education." }, { "parsed": { "action": "RESPOND", "content": "I\u2019m sorry, that request falls outside our shipping services, but I can help you with any shipping needs you have." }, "raw": "I\u2019m sorry, that request falls outside our shipping services, but I can help you with any shipping needs you have." }, { "parsed": { "action": "RESPOND", "content": "Quick answer: demo prices are estimates and not live tariffs." }, "raw": "Quick answer: demo prices are estimates and not live tariffs." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 demo prices are estimates and not live tariffs." }, "raw": "In short \u2014 demo prices are estimates and not live tariffs." }, { "parsed": { "action": "RESPOND", "content": "In short \u2014 bans unwanted or prohibited items." }, "raw": "In short \u2014 bans unwanted or prohibited items." } ], "revision": "39eccb091651513a5dfb56892d3714c1b5b8276c" }