{
  "id": "request-routing",
  "state": "A customer wants to freeze a lost card and replace it. They do not want to close the bank account.",
  "question": "Which actions are supported by the customer's request?",
  "kind": "multi_choice",
  "options": {"freeze": "Freeze the missing card", "replace": "Request a replacement card", "close": "Close the bank account"}
}