Question: I heard you have virtual cards. How do I get one?

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

I don't think the charges made when I had currency exchanged are right.

Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.

How long should it take for my new card to arrive in them mail? What should I do if I never receive it?

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

The ATM ate my card; how do I get a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I order a virtual card?

I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?

Can you tell me how many currencies I can hold?

I used an ATM and there was an extra charge.

I sent money to my family last Friday but they don't have it.

Why can I not do a transfer to a beneficiary?

My card got charged twice for the same thing!

I need an accurate exchange rate, when I make my withdrawals.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I sign up for a virtual card?

Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

I didn't receive the correct exchange rate when I got cash.

I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

I don't think the charges made when I had currency exchanged are right.

i put in money for vacation and its not showing. i need that money today, how long will it take

Will the system automatically update once there is no more money left?

How do I transfer money from one bank account to another?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how to get virtual card

I don't have a virtual card - how do I get one?

Out of the blue, my card stopped working.

How long does a payment show as pending before i should worry about it?

My funds are not transferring to my bank. Why is this not working?

I am interested in cancelling a purchase

My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't have a virtual card - how do I get one?

I have a new card and need to activate it

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

Why is my cash deposit not in my account?

After transfering some money my balance hasn't changed.

What do I do with my "decline" message on a transfer?

Why am I charged whenever I withdraw cash?

Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have a list of businesses that accept this card?

Are there any restrictions on where I use this card?

Okay, I found my card, can I put it back in the app?

A WD was just made on my account, but it was not me and I still have my card.  What to do?

I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.

Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?

I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

Why would my payment for my card show as pending?

I don't know where this debit transaction on my statement came from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who accepts the card?

I was supposed to get a refund but it is not showing up on my card

I an not sure but it looks as if a card payment I made was cancelled.

Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?

I need a disposable virtual card. Please tell me how to order one.

I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

Can you please explain how to transfer money using the bank transfer process?

Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?

My card hasn't been working for even small transactions today.

I am inquiring about why there was an extra fee charged when I used an ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which establishments will accept my card?

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

I am traveling, what can I do to set up auto top-up?

Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.

What's the best way to use a cheque to top up?

Do I have to manually top-up my account each time or will it do it on its own?

The app does not believe that I am myself

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I use my Mastercard?

Is there a list of where I can use my card?

Any chance of getting the card outside the UK?

I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?

Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.

Help!  I think my phone may be stolen or lost!

Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

I have foreign currency i would like to change how much will it cost me?

Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the limits to where my card will be accepted?

What flat currencies do you use for holding and exchanges.

Why did I only receive a partial amount of what I tried to withdraw?

Whats the maximum disposable virtual cards?

I deposited a check a few days ago and it's still not gone in! Please help me with this

Is there extra fees for making a withdraw in a different country at a cash machine.

Which foreign currencies can I get transferred into my account?

Why was I denied the option to transfer money to a selected beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What businesses accept my card?

My cash deposit isn't in my account. What happened?

What's the process of changing from GBP to AUD?

What countries do your accounts support?

What if I need to use GBP instead of USD?

Help!  I think my phone may be stolen or lost!

When can I expect my card? I live in the US.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I pay with my card?

Any place that takes Mastercard would be fine.

I can not find my phone or it has been stolen.

I found a direct debit I would like to dispute

How simple is it to transfer money into my account?

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

Help! I need to transfer something to China.

Is there a reason my refund isn't showing on my statement?

Why did I not get the amount of money I requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I tell what business will take this card?

Are there any places that won't take my card?

I'm having problems with ID verification

How much does it cost for additional cards?

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

I can't find the top-up card verification code.

I'm wondering how long it takes for my money to get to me after a bank transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any places that won't take my card?

I  see an extra 1£ charge on my app. Why did It charge me extra?

I noticed that i got charged extra for using the card.

Why isn't the transfer I made to a friend showing?

How do I report my card as lost or stolen?

Why has my card payment not yet been applied to my account?

How do I replace my card before it expires next month?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do all businesses take this card?

There is an extra charge on my account I didn't authorise, it's just £1, what is it?

My transfer did not work, what was the reason?

I'm not certain my top-up went through yet.

Help!  The app has an ATM withdrawl that I didn't make.

I was charged two times for the same thing.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What businesses can I use this card with?

This card is accepted by what businesses?

Can you tell me when my card will arrive?

I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

Why didn't I receive the right amount of cash at the ATM?

Do I have to go somewhere to activate my card?

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

My disposable virtual card was rejected.

Are my contactless settings correct? I tried to use it today but it wasn't working.

I am worried about fees for top up cards?

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where is card accepted

Can I use my card while on vacation overseas?

I was declined when trying to withdrawal cash!

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

How long before a bank transfer shows up in the account?

Why was I charged a fee when I withdrew money?

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

My transfer did not work, what was the reason?

Hi, I have an apple watch. How do I use it to top up my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which merchants accept my card?

I was getting cash and the card got stuck inside

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

Why did the ATM take my card and keep it?

I got a new address and need to change my old one.

What should I do after I've moved and need to update my personal details?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In which stores can I shop with this card?

I topped up recently and saw the money go through, but now it's just gone? What's going on

I entered a wrong PIN too many times. How can I fix this?

Can I use your app to exchange USD for GBP?

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

I urgently need to transfer something from China. How long can I expect it to take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I pay with my card?

Where can I see where my funds came from?

Why am I not allowed to add a certain beneficiary?

I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.

Can you tell me how to tell where my funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which merchants accept this card?

Will I be charged for exchanging foreign currencies?

My American express works with my apple pay, why is top up not working?

I haven't received my virtual card yet!!

Is there a way to set up an auto top-up?

Why did the funds for one of my purchase come back to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my card valid everywhere?

I have to make more then a few disposable cards per day.

How long should it take for a transfer to go through? I have been waiting a while.

Can you help me? I have a duplicate transaction on my account and I don't understand why.

Why didn't I get the amount I requested at the ATM?

I placed a cheque but the funds aren't there

I need more assistance with how to activate my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In what places can I use my card?

The exchange rate was not correct for the item I bought.

there were two of the same charge to my account

Where did this extra €1 fee on my statement come from?

What's the process for topping up my card?

Someone else accessed my account and made a payment.

There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.

Is there a reason my cash withdrawal was declined?

Can I exchange USD and GBP from the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my card accepted anywhere?

Please explain to me how to know where my funds are from.

I don't think I made this payment that is showing up

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

From what countries can I use an account?

Is there a way to use this app with a disposable virtual card?

I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any restrictions on where I use this card?

How can I know where my card will be accepted?

Are there topping up fees if I have to transfer?

What are the countries that you operate in?

I would like to get help from someone in your customer service department with assisting me with activating my card.

Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you know which businesses will accept my card?

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

I answered so many questions about my identity. Why do you need this info?

How do I get my money back for something I bought?

why did my account decline a incoming transfer

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

I tried to withdraw cash, but got declined!

I think that the card is stolen.  What are my next steps?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What businesses accept this card?

what cards can i use to add money to my account

would I need to pay extra for exchanging currencies?

I am using the app, and I see cash withdrawals that I did not authorize.

I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

How do I sign up for a card if I'm in America?

I need to get some Euros for my holiday. Am I able to exchange some of my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my card while on vacation overseas?

Is there a list of where I can use my card?

I can't find how to top up my account with a check.  Where is that?

Card payment is still pending, why is that the case?

How much extra will I be charged for exchanging foreign currency?

How many transactions can I do with my disposable card?

Please help me regarding a direct debit in the app that I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my card anywhere?

In regards to top-ups, can I do them via Google Pay?

Card activation is not working. What do i do?

Where can I see where my funds came from?

I need to exchange my GBP to AUD, how would I do this?

Can both a Visa and Mastercard be received from you?

Why would I get a decline message in a transfer?

I can't verify identity through the app.

how do i set up my apple pay watch to connect to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there limits as to where my card will be accepted?

This card is accepted by what businesses?

Why is there a charge for $1 on my account?

I need help proving that this is really me and to verify my identity.

My payment didn't work and the money is in back in my account.

Is there a limit to using a disposable virtual card?

How many active transactions can I make with a disposable card?

I want to activate my card, how do I do it?

In what increments can I top-up my card?

Please help revert my transaction from this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What retailers accept my card?

Is there a list of where I can use my card?

Can you check if my money has reached my account since it is not showing up yet?

Can my friend send me money if it is not in US dollars?

I have a trip coming up and want to add money automatically.

I think my card payment has been refunded

Help! I'm missing money, I deposited a cheque but its not showing on my balance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there limits to businesses that will accept this card?

Is there a list of where I can use my card?

How can I change my name because I just got married?

Can I use my account even though the identity verification has not passed yet?

It appears my top-up has not gone through.

After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?

I am under the impression that my top up is still pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my card for online payments?

You can use it anywhere that accepts Mastercard.

I need help with understanding why my card is not working.

If I have a credit card with you how I get set up to link to it?

What is the fee if I use a European bank for a top up?

I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?

I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a list of where I can use my card?

Any place that takes Mastercard would be fine.

What fiat currencies are used for holdings?

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

Explain to me why a transfer would be declined.

How old do kids have to be to open an account?

Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.

I didn't see the money I added to my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any limits to were my card is accepted?

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

Is there a fee to top up by bank transfers?

What are the steps for changing my passcode?

I would like to get both Mastercard and Visa card from you if that's possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Any place that takes Mastercard would be fine.

how long should I expect to wait for my card to arrive?

Why did my money disappear when I topped up??

What should I do if someone else used my card?

I ordered my card but it still isn't here

I am having trouble finding the top-up card verification code.

how do I find the code to verify the top up card?

If my card expires next month, will I need to order a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I know where my card will be accepted?

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

I'd like to make some changes to my personal information.

Is there a reason why top-up needs verifying?

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

Which flat currencies can I use from you?

I see cash in my app but I did not get it.

An extra fee has been added to my card payment is this correct?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my card no matter where I go?

Do you hold money and if so, what currencies do you accept?

can i add funds  with a card from the united states

Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.

I have a trasnger that is pending and wondered about it.

Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.

My cash withdrawal was not entirely complete

Can I top up for free using a European card?

My mother deposited a cheque into my account last week, why is it still not showing up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What places accept my card?

How can I tell where the money came from?

lost my phone, what is account security?

How can I tell what foreign exchange rate I will get?

can I use my card before identity verification?

if im not using my account should i close it or just let it sit

Why didn't my transfer to a beneficiary happen?

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

I'm interested in what your exchange rates are based on.

I did a payment but the app cancelled it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You can use it anywhere that accepts Mastercard.

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

How many transactions can I do with a disposable card?

Do I have to go into the bank to change my PIN?

What's the process to receive a second card?

Does it cost anything to transfer money for a top-up?

Why is my refund not visible on my statement?

Can you please check the exchange rate when I was getting cash?

the exchange rate was different than expected

I need to know where I can withdraw money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I pay with my debit or credit card?

Are there any restrictions to where I can use my card?

I found my card. How can I put it into my app?

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

There is a payment that has not processed.

On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

When I got cash, my exchange rate was off.

I have a payment I didnt make on my account

Can you tell me why my transfer declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will my card work at all merchant locations?

How much is the charge to top up via credit card?

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

I've already sent the money out and still have not received money in my account.

My money transaction can't be seen by the person I sent it to

In what increments can I top-up my card?

I got double charged from something, what can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I pay with my card anywhere?

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

How would I use a bank transfer for topping my account?

When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?

How long do I have to wait for Europe transfers?

What was the extra charge for withdrawing money?

Can I get a Visa instead of a MasterCard?

im worried about fraud how do you protect my account

What is preventing me from adding a specific beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I use my card?

What are the countries that you operate in?

Please can i get a disposable virtual card as well?

I withdrew some cash, when is it going to show?

I'm not happy with service and would like to delete this account.

Someone stole my phone, what is my next step?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You accepts my card?

Are there businesses that don't accept this card?

Can I get both a Visa and a Mastercard from you?

Can I have a spare card for this account please?

How did you arrive at the rate of exchange? I thought that I would get more cash.

I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What kind of businesses will take my card?

Are there a certain amount of transactions i can do with one disposable card?

I just looked over my statement and I don't recognize the name of a card payment.

I would like to dispute a direct debit transaction

My account says I have money but I withdrew it in cash.

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

What payment methods are used to top up?

I see a transfer fee, but to my understand, that should have been free, what happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is this card accepted?

Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?

Am I allowed to get an account for my daughter?

From which age can my kids use your service?

Will I get charged fees when I add money with an international card?

Can you tell me more info about virtual disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the card welcomed by everybody?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

How long will it take for me to get my card?

What is your opinion on the exchange rate?

my statement contains an unknown payment

I have an unauthorized direct debit on my account

My cash transaction isn't showing on my receipt

Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

Can I use my card to withdraw from my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: WHAT IS THE ATMOSPHERE OF IT

I was just needing to know why my card got declined

What steps do I need to get another card?

I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

I don't recognize this payment on my app, I am sure I didn't spend any money there.

How much are you going to charge me if I top up my US card?

What's going on? My card wont accept any transactions.

I want to transfer money into my account, what do I do?

Could you tell me the fiat currencies that you work with?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any restrictions to where I can use my card?

Is there restrictions on where I can use my card?

How can I fix my card if the contactless function didn't work this morning?

I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.

I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.

Can I add money automatically to my account while traveling?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I pay online with my card?

I was only given $20 when I tried to get $100

Why hasn't the transfer shown up in my account yet?

Why did I get charged one pound seemingly randomly?

Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

Why can't I see my funds after I topped up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my card wherever I want?

This card is accepted by what businesses?

Is it normal to see a fee for transferring money?

I have a canceled top-up and wanted to know about it.

I would like to know where my source of funds came from.

Is there a way to view the history on where my funds came from?

A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

Please tell me why I would have to pay a fee for a recent payment. Thanks.

I tried to do a transfer and it hasn't worked!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I use my card to pay?

What steps should I take before my card expires?

There is a direct debit transaction that I did not authorize

I should have a refund in my statement but I can't see it

I tried to make a top-up and it was canceled, why is that?

When will my transfer from the US get here?

How do I find the refund on my statement?

I have exceeded the number of PIN attempts

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my card denied anywhere?

This card is accepted by what businesses?

If I don't live in the UK, can I get a card?

I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?

What are your exchange rates calculated from?

A Bank ATM did not give my card back. What do I do now?

my phone was taken yesterday, what should I do about my account?

I see an extra $1  charge on my statement, why is this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will this card work all over the world?

Someone else made a Direct Debit transaction on my account

I have used all of my PIN tries. What should I do now?

What fiat currencies are used with holdings and exchanges?

Why is verifaction required for my Identity?

The cash withdrawal I took seems to be off. The exchange rate is wrong.

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

I need money put into this account from another one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i use this card at any store?

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

I got cash and the exchange rate should have been different than it ended up being.

Why did I only receive this much currency?

I have some transactions on my account I did not make. Can you cancel my card and prevent further use.

I had a problem with my card payment, can you help?

I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.

I sent money about 5 days ago and the recipient has not received the money yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This card is accepted by what businesses?

A foreign purchase I made has the incorrect rate applied to it.

What do I do if I can't access my passcode?

I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.

How long should I wait for top up go go through ?

My contactless stopped working today no matter where I try to use it. How do I get it to start working again?

When can I expect the transfer to arrive in my account?

Why was I charged for payments? You didn't warn me about additional fees.

I have received my American express in apple play, looks like top up has an issue, please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there anywhere I can't use my card?

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

My card didn't work at the ATM in Notting Hill.  Is my card working?

My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.

How old does my daughter have to be to open an account?

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.

Why does it show that my transfer is still pending?

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: At what places accept my card?

Is there restrictions on where I can use my card?

i tried to do a transfer to an account but it didn't work

why is a transfer to beneficiary not possible?

The exchange rate was incorrect for an item I bought.

I used an ATM and there was an extra charge.

Why am I being charged more on exchange with things I bought abroad?

I did a payment but it was reverted by the app

How do I dispute a direct debit transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I use this card?

Why did you charge me extra for withdrawing money?

Would I be charged any fees if I added money to my account using an international card?

I wanted to withdraw $100 from the ATM but I only got $20

How long will it take for my top up to work? It's still pending

I think I got charged twice for the same thing

I tried to withdraw some funds from my card, but was declined. How can I get my money?

For some reason I am unable to preform a transfer to a beneficiary.

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can my card be used?

Is there restrictions on where I can use my card?

Am I allowed to get an account for my daughter?

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

Do you offer disposable virtual cards too?

What currencies do you accept for adding money to my account?

There is a direct debit payment on my account that I didn't authorize.

When I was traveling abroad, the exchange rate was applied wrong.

something is wrong with my exchange rate charge

Can you please help me in canceling my order.

Why hasn't the transfer shown up in my account yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know where I can use my card?

Are there businesses that don't accept this card?

How long does it take to prove my identity?

I think my card payment has been reverted

The contactless payments are not working.

Why, when paying with the card, was I charged an extra fee?

I would like to order a virtual card, where can I get one?

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there businesses that don't accept this card?

Is there restrictions on where I can use my card?

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

Where is the transfer to my account that I made?

My card shows a cash withdrawal I don't recognize.

I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.

How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a reverted top up I made and wanted to know why it didn't go through.

Why did my top-up not get approved this time?

Your machine took my card. How do I get it back?

My salary is in GBP. Do I need to configure this somewhere?

I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?

I did a transfer and was charged a fee that I shouldn't have been!

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For some reason, the money I added was returned.

For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.

I can't seem to figure out why my transfers are getting declined.

Would I need to pay extra for currency exchanges?

What cards and currencies can I use to top up my account?

How old does my daughter have to be to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My topup got reverted. Please let me know if there is any issue in system.

What reasons could cause my top up to be reverted

I am trying to transfer money and something is going wrong.

Is there a limit to the number of disposable cards I can have?

The app says I made a cash withdrawal even though I didn't.

Can you tell me if I can track the card you sent me?

How can I access my account when I have lost my phone?

I have money in a foreign account that I want to send to this account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my top up may have been reverted, what do I do?

My card was used without my permission, what do I do?

My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?

Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending."

i tried to withdraw money but was told i didn't have funds

How do I create a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped up but my money is not showing. Why is that?

I wanted to know why a top-up I made has been reverted.

My card didn't work at the ATM in Notting Hill.  Is my card working?

I think my transfer failed. What do I do now?

I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

What are the charges for recieving SEPA transfers?

What do I do if a transaction shows up twice?

I sent money about 5 days ago and the recipient has not received the money yet.

Top up my card please, which y'all support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app reverted after I topped-up

Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?

What countries do your services support?

I want to use my American Express for adding money into my account.

I think I got charged twice for the same thing

Where do I go to edit my personal details on my account?

What are the various currencies and cards that you offer support for?

My statement shows an extra fee - what is it?

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?

Can you let me know why my cash withdrawal is still pending?

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's only been a few weeks my my top-up got cancelled

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.

Can you explain why my payment was charged a fee?

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

Hold old do my kids have to be to use the service?

How long does it take for the money to show up in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I tell if my top-up has been cancelled?

Is there a reason my top-up has been cancelled?

I deposited cash into my account and I'm having trouble seeing it on my account.

How long will it take for my payment to go through?

A payment shows up on the app that I never made.

do you offer refunds? i would like to return purchase.

Do the disposable cards have any restrictions on them?

when will the balance on my account change form a transfer

Do you have EUR currency available for me?

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to know why a top-up I made has been reverted.

This transfer incurred a fee that I don't think is right.

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

What is taking so long on my transfer from the US?

How can I access my account when I have lost my phone?

What is the extra fee that was added when I used the card?

If I lost my phone at the hotel, can I still use the app?

Will there be a charge for topping up by account with a SEPA transfer?

I need to exchange my GBP to AUD, how would I do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

For what reason is my transfer still pending now?

Can I receive money in a different countries money?

I noticed a duplicate charge on my statement.

When I got cash, my exchange rate was off.

I saw there is a cash withdrawal from my account via the app which I did not complete.

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

is the a reason why my transfer has failed?

Is there a way to see my money's source?

I need to change my contact information.

I have a top-up that's still pending and wanted to know about it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?

In a month, my card will reach its expiration date, am I required to request the next card?

How long does it take for pending transfer transactions to post?

How do I top up my account using transfer?

Can I choose from either Visa or Mastercard?

There are two of the same charges on my account.

I got some items this morning but the payment says pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?

I have a canceled top-up and wanted to know about it.

I paid with card and was charged a fee that shouldn't be there!

Why didn't my transfer get to the recipient?

A cash withdrawal has been done that I didn't do.

What is the pending payment on my card about?

I tried to use my debit card, but the payment did not work.

I got a message that my transfer was declined.

I got a cheque that I want to top up with?

How long does transfer from the US take?

How do I get Top Up to work in Apple Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do?  I topped off but the app reversed  it.

How many days does it take for a transfer to go through?

I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.

I haven't received money from a transfer?

I have a question regarding the PIN of the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

I know there's an auto-top option but I can not locate it when I look?

Why is the purchase I made this morning still pending?

Are there charges for using a bank card to top up

I made a cash deposit going to my account but it is not there

Why do you guys need to verify my identity?

What are the steps that I need to take to activate a new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.

So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

Where can I find out where my funds came from?

Why didn't the money I transferred into my account get added to my balance?

Your company is lame. Shut down all my account services right now.

It seems I need to get information on limits for top-ups.

Please send my card as quickly as possible.

I can't figure out why a transfer is still pending?

What's the process for terminating an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe my top up was reverted.

What I topped up was reverted by the app.

I topped up my account but the app failed to process it.

Will it take more than 3 days for my transfer to reach my account?

I was removing a dollar amount from my account and now don't have access to my card.

Are there any specific cash machines that I have to go to in order to change my PIN?

Can I receive a refund for an item I purchased?

I didn't receive the correct amount of cash when I exchanged it overseas.

How can I get my money that I didn't get from the ATM?

How can I get my Google pay top up to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I went to top up my card and it was cancelled.

Can you tell me why my top-up was canceled?

Why was I charged this extra fee while doing a transfer?

What apps can I use to top up my account?

Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.

My new card is here, what's the process for activating it?

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

Why was I charged a fee for my card payment?

Are transfers not free? I didn't know I would be charged for transfers.

What options do I have when topping up a US card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason for my top up to be cancelled?

I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?

I didn't receive the correct amount of cash

I am just waiting for the transaction to be completed.

Can my account be topped up by my friends?

I have a payment that hasn't went through yet.

I want to transfer money to a beneficiary, but I couldn't.

How do I start an exchange between GBP and AUD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up was just cancelled.

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

Why did I only receive this much currency?

There's a payment in the app I don't recognize.

Am I able to use my account if the identity verification is not complete?

I recently transferred some cash, but the balance has not changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

I made a cash deposit going to my account but it is not there

I need to transfer money into my account, and I don't know how to do that.

Will my employer be able to pay me with this service

I thought I was going to receive more currency?

You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.

Why is there an uknown charge showing on my account?

I froze my account, but how do I order a replacement card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a canceled top-up and wanted to know about it.

Hi there, I came across a problem with my top up and my money is missing, was there a system error?

is it ok if i use both visa and mastercard

What is the fee for accepting money from a foreign country?

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

I would like to know how exchange rates are calculated when transferring funds.

What is the reason when I tried to pay contactless at the bus, it didnt work?

If someone in a different country sends me money, do I have to pay a fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I put some money in my account the other day but now its gone? Why is this?

In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?

I think my pin has been compromised, what do I do?

Should I complete my security verification before I can use my account?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

Why is there an extra charge of 1 dollar on my statement?

I want to close my account & I will never do business with you again.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Something is wrong, my top-up is gone and I don't know what happened to my money.

Is there anywhere  In the  Eu  this card can not be delivered in

Please explain why my transfer attempt was declined. Thank you.

I have young kids. Can they use this service?

My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?

I used my card to top up but it's saying it is still pending. What does this mean?

There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?

Do I get charged if I am receiving money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?

Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?

What are the steps to finishing up with this account?

How do I get my money back for something I bought?

What should I do if my passcode won't work?

When I add money to my international card do you charge a fee to do so?

I can't find how to top up my account with a check.  Where is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.

I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

Do I need to go to a physical bank to change my PIN?

I made a transaction, but I made it to an account I didn't mean to make it to.

How come the money from the merchant appeared back into my account?

I was charged multiple times for one transaction.

The item i bought exchanged rate was incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my top-up not go through?

The app is having trouble verifying my identity.

Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?

If there isn't much money left over, will it top-up automatically?

I want to shut down my account as soon as possible.

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

What is the fee for topping up a US card?

I need more assistance with how to activate my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

Can my PIN changed remotely without visiting a bank?

Is there any way to see my card in the app?

I was getting cash and the card got stuck inside

I need to find the top up verification code

I just got my card.  It's not linked yet--how do I do that?

I just got a new card how do I get it to start working?

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How does my top-up got cancelled?

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

I think I got charged twice for the same thing

I noticed a duplicate charge on my statement.

I must quickly transfer something from China, and I need to know how long it will take.

I've changed my mind on an item.  How do I get a refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happened to the money that I deposited?

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

How low does the balance have to be before the system updates?

I got charged a fee that shouldn't be there from my cash

I need to exchange my GBP to AUD, how would I do this?

I need to know what flat currencies you support for holding and exchange.

How long should it take for a transfer to go through? I have been waiting a while.

Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.

What do I need to do for the card activation?

I haven't seen the cash yet from the cheque I deposited.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I have done a topup, but my money was reverted. Please look into this issue.

Where can I find the verification code for a top-up?

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

Does the card you sent have a tracking number?

Why is my friend not getting a transaction arrival yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: top up cancellation

I transferred money, why was charged for an extra fee?

The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?

Tell me why I need top-up to be verified?

I think my card payment has been reverted

The transfer on my account is not showing up.

What do I have to do to get the virtual card to work?

Will you charge me for exchanging foreign currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my top-up get cancelled?

I made a payment that's pending. Will it go through?

I had a cheque deposited, but I don't see my money yet?

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

My transfer didn't arrive to the recipient

I moved to a new city and need to change my address

How much longer is it going to take to get my new card?

What caused my cash withdrawal to be declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my top up been returned?

i noticed that the funds were returned to my bank account. What happened?

I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?

I've deposited a check but the cash isn't showing that it's there yet.

I want to top up from my Apple Watch, can I?

I have money in a foreign account that I want to send to this account.

My transfer was wrong, are you able to stop it before it goes through please?

My balance is not right. It has not been updated for the cash or cheque deposit.

Do the disposable cards have any restrictions?

What do you require for identification verification?

Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.

Why is my cash withdrawal still pending?

How much transactions do I get with a disposable card?

If my cash withdrawal is still not showing, is something wrong?

What number of transactions can i do with one disposable card?

what can I do if I got my American Express in Apple Bay but top up is not working?

I was refunded the money for something I bought already.

There is a direct debit set up that I didn't create.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account

I want to know why my top-up was reverted

Can you tell me where  can change my PIN?

Why hasn't my friend's transaction arrive yet?

There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!

When I withdrew my money, why was there an extra charge?

How do I open an account for my children?

What is the procedure for topping up with a cheque?

In what increments can I top-up my card?

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up was reverted by the app.

Someone made a mistake on my money transfer because I was charged extra fees.

I'm seeing a direct debit payment that is not me.

Why was I not able to complete my transfer?

What's the reason for needing to verify my identity?

How can I know where did my funds come from?

I got less cash because of the exchange rate.

My card payment might have been reverted.

My app says I withdraw money from my account from an ATM.

I believe I got a wrong exchange rate when I got cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What if my top up is reverted?

What is the fee charged for using my card?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

Using your app, would I be able to exchange between USD and GBP?

My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?

cash and check deposit has not gone thru

Am I able to change my PIN at certain cash machines?

How much do I have to pay if I want to transfer money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped up but the app declined it

How come I can't put money in my top up account?

I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.

Can I use google play as my primary app to Top up?

I did a transfer earlier but see that it failed to go through.

I was charged twice for a few things this week when I only bought one. What do I do?

Why was there a fee with my cash withdrawal?

Why was I unable to complete my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did you revert my top up?

What steps do I have to take to change my PIN?

I should not have been charged a fee for cash withdrawal.

What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

I'm not sure what I need to verify my identity.

I got a transfer fail message, but no explanation of why-- what happened?

Pending still shows on this transfer, why?

I noticed that my card was charged more than once for one thing.

When I got cash, my exchange rate was off.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

My account says I have money but I withdrew it in cash.

What on earth is up with the exchange rate! This should have been a much higher amount of cash

I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?

I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.

I think I was charged a different exchange rate than what was posted at the time.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Has my top-up been cancelled?

How do I tell if my top up was reverted?

Out of the blue, my card stopped working.

There must have been a mistake, why was I charged an extra pound?

I just moved. How do I give you my new address?

I topped-up my account, but I don't think it went through.

Today I was out eating and my card was declined. Why's that?

What are the charges for recieving SEPA transfers?

What is the fee charged for using my card?

Will you charge me more if I top up with an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What caused my top up to be reverted?

The app declined my top up. What did I do wrong?

I am seeing in the app, some cash witdhrawals that I did not authorize.

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

I have been waiting for my transfer, shouldn't it be here already?

I have been waiting over a week. Is the card still coming?

lost my phone, what is account security?

Is there such thing as top up by cheque?

Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!

My morning transaction needs to be canceled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my top-up showing as reverted?

My PIN number was incorrect, and I can't access it.

Why was there a fee on my cash withdrawal?

What is the process for setting up and account for my child?

How come there is an extra fee on my statement?

What is the significance of verifying the top-up?

Is it possible to exchange currencies using the app?

My phone was left behind.  Can I still use my card?

After I attempted a transfer, it failed.

I normally have no issues making transfers, so why am I suddenly being told it is not possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my top up was reversed.

Why was I charged a fee for my withdrawal?

I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.

Why isn't my balance updating?  I did a bank transfer and it isn't current.

Can you tell me why my credit card was declined while trying to top-up?

I have been charged twice on my statement.

When will I receive a transfer from europe?

Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.

What's the process to receive a second card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain why my top up would be reverted.

I tried to make a top-up and it was canceled, why is that?

I think my transfer failed. What do I do now?

Why is their a charge pending on my card still?

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

Please help.  There is a payment in the app that isn't mine.

Why is the transaction to my friend still pending?

Where can i find my top-up verification code?

My payment card was declined - could you tell me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened

Why has my top-up been returned to my account?

What does the bank charge for lost or stolen card replacements?

Is there an additional cost to exchange currencies?

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

I have not received my card and it's been a week, what do I do?

If I can, I would like to get both Mastercard and Visa from you.

Why did a transaction I made charge me $1?

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

The cash abroad exchange rate is applied wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't my top up go through?

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

the transfer went through but now it has been pending for quite a while. i need this to go through already

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

I have a US credit card, will you accept it?

What's the fee for exchange of foreign currencies?

I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?

Can I top-up any amount I wish on any given day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For what reason did my top-up get cancelled?

Why did my top-up not get approved this time?

On my app I can see that a direct debit payment that I didn't do, appears.

Who do I talk to for transactions debited twice?

How many days until my US transfer arrives?

My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.

How can I tell if an AMT will take this card?

Is there a reason that my top-up is still pending?

Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.

Who can I speak with regarding a lost card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up was rejected. Why?

Can I receive payment in another currency?

How much do I have to pay to accept an international transfer?

I am still waiting for a money transfer to appear.

If there isn't a lot of money left, will it automatically top-up money?

I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

It says "pending payment?" Why is it saying this?

Why is it showing that my account has been charged a dollar that is showing as pending?

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

When will I see an updated balance after a transfer?

I transferred some cash and it didn't arrive

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i noticed that the funds were returned to my bank account. What happened?

I got notified that my top up has been reverted. Why?

Can you tell me why I was charged extra when I withdrew money?

Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?

Is the 1 pound charge I can see an error or an incorrect entry?

I already paid to top-up but the funds aren't available yet, where are they?

I don't think I made this payment that is showing up

The app is showing a direct debit transaction that I did not perform

I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my top up has been reverted

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

I have a cash withdrawal that says it's pending, why?

When will the money be made available in my account?

Who should I talk to or go to resolve a duplicate charge on my statement?

I need to set up an account for my daughter, how would I do that?

Can I receive my salary with this in another currency?

Do you need to know my first and last name?

What's the process of changing from GBP to AUD?

Please explain the charge of 1L in error.  I have purchased nothing in this amount.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

Why would my payment still show as pending?

Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?

What does it mean when a cash withdrawal is pending?

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

Can I get a card although I'm not in the UK

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Reasons for top up cancellation.

Why has my top-up been returned to my account?

I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?

I have an unknown debit charge in my statement, why?

I lost my phone and need help so someone doesn't access my account.

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

It's not letting me transfer money to my beneficiery.

What's taking so long for this payment to go through?

Tell me your opinion on the exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

How much do I have to pay if I want to transfer money?

Who can have access to top up my account?

I was charged a fee for a transfer. Where did it come from?

Please tell me why I was charged additionally when I used the card.

I want to close my account due to poor customer service.

Why can't my beneficiary access my account?

I made a mistake and did a transaction to a wrong account, can I cancel?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

My app was on the phone and I was mugged.  What do I do?

What are the acceptable currencies for adding funds?

I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.

I know I'm getting a new card but would like know when I can expect to receive it.

Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.

I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

I need to know what foreign exchange rate I can get.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my top-up declined?

How would I go about getting a physical card to use in stores?

There was a direct debit I don't recognize.

Should i uninstall the app before i try it again?

Is it possible to get a refund for the item?

I would like to know why a withdraw I made for some cash shows up as pending.

Do you charge if I use a European bank card for top up?

Is it possible to dispute a debit payment from a couple of months ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?

I made a bank transfer and the balance hasn't updated yet.

My Virtual card was rejected for a car rental. Why?

My card has been stolen. I reported it with the police, but I need to report it with you as well.

I noticed a different charge while I was taking my money out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My automatic top-up was unsuccessful

Is there a reason my top-up has been cancelled?

Why was I not able to get cash from the ATM?

When did I get a $1 extra fee on my statement?

Do I need to go to an office to change my pin?

I haven't received money from a transfer?

what currencies can i exchange between on your app?

I have a cash withdrawal in my statement. Why is that?

Help me please, My Apple Pay American Express top up does not work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a topup successfully but its not showing in balance. I think there is some problem in system.

looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

I was removing a dollar amount from my account and now don't have access to my card.

Would I be charged any fees if I added money to my account using an international card?

Why is my refund not showing up on the statement?

Where do I find how to top off with a check?

Will it cost extra to add money to an international card?

I need multiple cards per day, and they all have to be disposable.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I can't put money in my top up account?

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

I signed up, but don't have a PIN. Where can I find it?

Do I have to manually top-up my account each time or will it do it on its own?

Why is there a direct debit to my account? I didn't do that.

Am I able to do a SWIFT transfer with you?

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

Please help, the atm swallowed my card, what do I do?

I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?

Are there any restrictions on the disposable cards?

Would you please unblock my pin? I don't know why, but it's blocked.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain to me why a top up would be reverted?

What are the age limits for your service?

I want to hold and exchange fiat currencies, what can I use to do so?

Why do you need so much information about me

Why are my withdrawals suddenly being declined?

Which flat currencies do you support for holding and exchange?

I was only given $20 after trying to withdraw $100

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app reverted my top up

I got an cancellation error when I was topping up.

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

I did a transaction this morning and now I want to cancel it.

I made a check and cash deposit that wasn't credited to my account.

Do you hold money and if so, what currencies do you accept?

There are funds showing in my app that I did not receive.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would my top up be reverted?

What happened to my top-up? I think it was cancelled.

Why do I see an extra £1 charge on my statement?

I was trying to top-up and my credit card was declined. Can you tell me why?

I need to terminate my account immediately.

I would like to get a physical card, but I don't know how. Can you help me?

I found the card that I thought I lost, and I would like to reactivate it.

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

I would like to track the card you sent to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It looks like my top-up was cancelled

What is the meaning of a pending payment?

I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.

what steps do you take to check identity

My refund has not shown up in my account.   Where is it?

I do not have the information to verify my identify.

You shorted me money when I tried to make a withdrawal.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Seems like my top up has been cancelled

I topped up and now my money is not there anymore! What happened to it?

How old does my daughter have to be to open an account?

How can I see the progress of delivery of the card that was sent?

I deposited money but my balance hasn't been updated yet.

What are these disposable virtual cards all about?

Can you explain why I am now getting charged a fee for using my card?

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

after i got married i need to change my name

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What caused my top-up to be returned?

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

Why was my cash withdrawal declined by the ATM?

How long before I can see that my cash withdrawal has taken place?

Are there any charges for using a bank card to top up

Please tell me how to edit my personal details.

How can I create a disposable virtual card?

What identification is required to activate my card?

Can a credit card be used to transfer money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am unable to use my top-up on the app. Could you explain this to me?

HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

Can I use a transfer to receive my transfer?

Questionable transactions on my account.

How come I got blocked for entering wrong pins?

My card couldn't complete a transfer, why?

Why did I not get the amount of money I requested?

Are there any limits if I use these virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?

Can you please assist me in Apple Pay, in getting Top Up to work?

I'm concerned because my cash withdrawal is pending.

For SEPA transfers, what kind of charge will be applied?

how many uses are the disposable cards good for?

Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.

How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

What top up charges are there for US cards?

I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!

Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.

I have not seen any changes in my account balance(s) after making a transfer.

I need an actual card that I can hold in my hand, how do I do that?

How long should it take for my top-up to finish? I've been waiting a while.

How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.

I would like to know if you use Visa or Mastercard.

What is the reason for my card payment to be reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to know why my top-up was reverted

I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?

What has to be done to verify my identity?

Why is my cash deposit not in my account?

What can I do with a disposable virtual card?

Can I change my PIN without going to a bank?

I want to have an item refunded can I do that?

Can I change my PIN at any cash machines?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?

Hi there, I came across a problem with my top up and my money is missing, was there a system error?

I wasn't able to withdraw money at an ATM

I'm waiting for a transfer from the US, how much longer?

What is the procedure to transfer money to my account?

I had to pay one pound more than the set price!

Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

I have a new phone number and need to edit my contact information.

For some reason my card payment didn't work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?

What happened to my top-up? I think it was cancelled.

I'm worried that my card has been compromised because I see a payment that I didn't make.

I did a transfer and was charged a fee that I shouldn't have been!

Can my job deposit my wages directly into the account.

What to do if my card has been used without my permission?

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?

how do I speed up identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain why the funds I added were returned to my account.

I got notified that my top up has been reverted. Why?

What is needed for identity verification?

I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?

My card failed to work when I was shopping in a store

I need to transfer something from China, How long will it take?

I made a mistake and performed a transaction on the wrong account!

I can't get a contactless payment to work.

I bought an item that I was charged a different exchange rate for.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason my top-up has been cancelled?

I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?

There was a direct debit I don't recognize.

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

An item I bought had the wrong exchange rate applied.

Is it possible for friends to top up my account?

From what countries can I use an account?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was checking my statement and my top-up has been reverted

I refilled my account balance but got an error message.

My American express works with my apple pay, why is top up not working?

The ATM didn't give me what I asked for but my balance says it did

Should I be seeing a fee applied for my money transfer?

What is the maximum number of transactions that I can put on a disposable card?

How much is the charge to top up via credit card?

Is it possible for me to top up with a cheque?

What do I do after the ATM takes my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did you revert my top-up?

I want to get a Visa and Mastercard, is it possible to get both from you?

Whats the maximum number of disposable cards that I can get?

I was charged extra when I made a cash withdraw, why?

Why would my payment for my card show as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?

My top-up was cancelled, could my bank be the problem?

I transferred money and it hasn't come yet

How can I tell what foreign exchange rate I will get?

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.

I paid with my card and I was charged a fee

how do I speed up identity verification?

What is the average pending time for a transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?

If my top-up didn't transfer, what went wrong?

How come I got charged extra for withdrawing cash?

I would like to use top-up with my Apple Pay.

How long am I to wait before the transfer gets to my account?

How can I look at where my available cash is coming from?

I had a cheque deposited, but I don't see my money yet?

I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?

Instruction: Given an online banking query, retrieve another query with the same intent