Question: Where can I check out the source of available funds in my account?

Please explain to me how to know where my funds are from.

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

why can't my beneficiary make transactions?

I made a bank transfer from my UK account today, but it's not showing.  Can you check status?

My payment is in the app but hasn't gone through yet

how much do I have to pay for exchange of currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know where my funds come from.

I want to know where my money comes from.

Can you explain more about why should I verify my identity?

Can someone assist me with activating my card?

what are the locations i can withdraw money

My card wants to be topped what do you guys support?

I transferred some money recently and saw a fee on my account, what's that for?

How can my account have money transferred into it?

What is the charge for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the sources for the funds in my account?

My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?

I want to have multiple currencies in my account if possible.

i bought the wrong size and would like a refund

Is there a charge for exchanging foreign currencies?

Is a tracking number available for the card that was just sent?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to know where my money comes from.

I'd like to make a SEPA transfer to my account, but will I be charged?

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

i need help finding the auto top up option.

I tried to pull cash from an ATM but it wouldn't let me.

Is it possible for me to change my PIN number?

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

What are my bank details so I can do a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where to i get my funds from?

Can you tell me where my readily available cash has come from?

I can't get my Google Pay Top to work. Are there any issues on your end?

Do you have the option for a disposable virtual card?

Do you offer free ATM withdrawals of ones hometown currency while on holiday?

Is there an issue with my card payment as it has not gone through.

I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

How do I order a new card if my current one is about to expire?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have to verify my source of funds.

What do I need to do to verify my funds?

What do I do if I do not recognise a cash withdrawal?

There are strange transactions on my account.  What should I do if I think someone stole my details?

What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.

I haven't received money from a transfer?

Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.

Please tell me how to get a card if I reside in the US.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain to me how to know where my funds are from.

Can you tell me where my readily available cash has come from?

I am having trouble finding the top-up card verification code.

My phone was taken yesterday, is there something that I need to do?

It does not appear that my message went through.

I am looking to transfer some money from my other bank account into this one.

I shouldn't be charged any fee for transferring .

There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?

When will I receive a transfer from europe?

Why is there a €1 charge on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where are the transfers originating

I recently made a transfer that I would like to cancel

I am travelling and I was wondering what your exchange rates are

Where can i exchange between GBP and USD

How can I fund another account with my American Express?

I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.

My card is showing the same transaction over and over again.

How quickly can I transfer something to China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me where my readily available cash has come from?

Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!

I think I was charged a different exchange rate than what was posted at the time.

How do I exchange currencies using this app?

How can I change my old pin to a new one?

The app is showing a payment I never made.

Is there such thing as top up by cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: who can put money in my account?

I just looked over my statement and I don't recognize the name of a card payment.

Am I the only one who can top-up my account?

I just did a transfer, but don't see the money in my account. What's up?

Visa and MasterCard, can I get them both?

You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.

Do I need to go to an office to change my pin?

How can I receive my salary with a different currency?

Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do to verify my funds?

I need to activate my card, how is that done?

How long does it take to prove my identity?

Why did my transfer to a beneficiary fail?

how long does it take to transfer money, my retailer is waiting

Is ordering a new card from China available?

Is there a fee that comes with transfers?

I don't know what's wrong with my card, but it has not worked at multiple places today.

How long does it take to receive my card?

I transferred money from one account to another account and I charged a fee for it. Why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have to quickly transfer something to China. How long will it take to arrive there?

I must quickly transfer something from China, and I need to know how long it will take.

what are the exchange rates for getting cash

Visa and Mastercard can both be received from you?

The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?

Why does my statement show various transaction times?

When is my balance going to update, I just transferred some money

Is there a way to view the history on where my funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I quickly send a transfer from China?  How long will it take?

When does my transfer from the US arrive in my account?

Now that I have my card, how do I connect it to the app?

I got a strange cash withdrawal in my statement

Why is this fee being charged to me after using my card?

Can you make sure I get a MasterCard and not a Visa?

Help me verify the card used on a top-up.

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

Do you have any fees if I want to add money using an international card.

When I got cash I was charged an extra fee!  Explain!

What do I do after the ATM takes my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How fast are transfers from Europe?

How many days until my US transfer arrives?

My transfer was declined. What might the reason be?

Is going to a bank only way to change my PIN?

I didn't receive the correct exchange rate when I got cash.

I want to add money to my international card, so are there any fees charged to do this?

Hi something is going on with the app.  I see some payments I didn't make?

Will I be charged a fee to top up using a debit or credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I expect the transfer to arrive in my account?

how long does it take for a transfer from Europe to go through?

Are there limitations to what currency I can hold?

I did not have the right exchange rate applied to my situation of pulling out cash

I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?

What happened to the money that I deposited?

I have a charge for something I didn't buy.

Is my new bank card on the way and is there a way to track it?

Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the time period for money to be transferred?

Where's the money from my transfer from Europe?

It says "pending payment?" Why is it saying this?

Is my card broken? I can't get cash out of the ATM

Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?

My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the time frames for the money to be available in my account?

When will I receive a transfer from europe?

My ID verification hasn't gone through yet, but can I use my account anyway?

Is exchanging currencies one of your app services?

Is it possible to top up with Google Pay?

It seems like my card payment didn't work.

My cash withdrawal shows as pending still.

I see in the app some cash was withdrawn, but it's not mine.

The transfer was accepted but now it's stuck on pending. When will it go through?

I would like to close my account, as I'm not happy.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to transfer something to China. It is urgent. How many days will it take to get there?

My card arrived but I need to make it work in the app, how do I do that?

Will I be fined for topping up by transfer?

There is a pending transaction on my account, what does this mean?

My card couldn't complete a transfer, why?

What are the reasons for a declined transfer?

Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the longest a US transfer should take to appear in my account?

I must quickly transfer something from China, and I need to know how long it will take.

I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?

How does a disposable virtual card work?

Can you tell me how transferring money into my account works?

I entered in the wrong PIN.  Please help me unlock my account.

I want to top up by card, what do you support?

What is the reason when I tried to pay contactless at the bus, it didnt work?

I think the currency exchange that's been applied is wrong.

I need a new card, my old card is expiring.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to transfer something ASAP from China, how long will it take to post to my account?

How long will a transfer take from Europe?

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

I no longer want this account, what should I do?

I'm in China and really need a new card.

I don't recognize this payment at all!  Help!

I need to know this, where do my funds come from?

Can someone please tell me how much I can top-up?

Is there a number to call to get my pin unblocked?

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my money be in my account?

How long will a transfer from Europe take?

I tried to pull cash from an ATM but it wouldn't let me.

I'd like to transfer funds using my credit card.

after i got married i need to change my name

Why am I unable to withdraw money even though in the past I've done it just fine?

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

I am trying  to  transfer and  it has been  stopped why is  that

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do I have to wait for Europe transfers?

I have a transfer from the US, How long is the wait?

Can you tell me the countries you provide support for.

Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?

If I need to make an exchange from USD to GBP, how can I do so in the app?

Why was my account assessed a fee for an ATM transaction?

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

How can I receive my salary with a different currency?

It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How quickly can I transfer something to China?

I desperately need to transfer something from China, Please give me the wait time.

I made a transfer and was charged extra. Why?

The exchange rate you are using is bad.This can't be the official interbank exchange rate.

I deposited cash into my account, why do I not see it?

I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?

I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my transfer from the US get here?

I need quickly transfer something from China. About how long will it take?

2 weeks ago I ordered my new card.  It isn't here.  What should I do?

Is there a transaction limit on a disposable card?

Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.

If I exchange currency frequently, can I get a discounted rate?

Seems like my card payment has been cancelled

I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will I have to wait for my money to be in my account?

How long am I to wait before the transfer gets to my account?

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

Tell me the currencies that you support.

My balance was not updated after transferring money.

How much would I be charged for a transfer?

Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.

Would reinstalling the app solve the problem?

What is the proper way to activate a card?

Can you check the exchange rate on a cash transaction I did overseas

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will this transfer from europe take?

I need a quick transfer from China.  How long would that take?

There is a payment that has not processed.

Can you please tell me why my transfer failed?

There is a payment done with my card which i definitely did not do.Never seen that name before.

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

Would you be so kind as to activate my card? Thanks

Am I the only one who can top-up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many days until my US transfer arrives?

When will the money from a transfer be made available on my account?

I need my refund as soon as possible. What else do I have to do?

Is my card actually working? It's the first time I tried using it

I didn't make a payment at this business.

Will you help me unblock my pin after putting in the wrong pin too many times?

Can i receive transfers from my employer to this account?

I need to find the top up verification code

I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I transfer something urgently from China? How long does it take?

I need to transfer something from China, How long will it take?

You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.

I'm having problems with ID verification

I am not supposed to be charged a cash withdrawal fee, but I was.

I am having trouble transferring money to a beneficiery.

What kind of fees will I pay when I transfer?

I tried to make a transfer and it failed.

I may need to dispute a Direct Debit payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will a transfer take from Europe?

My account is  new  why can I  not top up

Some cash was withdrawn in the app, but I did not do it.

I do not see the money I transferred into this account

Can I use this app for both USD and GBP?

Where is my credit card that was to be mailed?

Is there any reason why my card didn't work when I tried to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to urgently transfer something from China. How long will it approximately take?

I need quickly transfer something from China. About how long will it take?

how long will it take for my transfer to stop pending

There was an extra fee on my account when I got cash.

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

why cant you just refund me instead of a merchant

According to the app, I got cash from an ATM but I haven't made any transactions.

would a visa or mastercard be more suited to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many days do I have to wait for the transfer to reach my account?

Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened

I believe you charged me too much to exchange my money

My account is devoid of funds. Am I permitted to submit additional money via bank transfer?

I want to use a payment card to top up my account. How can I do this?

Are there businesses that don't accept this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will it take more than 3 days for my transfer to reach my account?

If I get a transfer from Europe, how long until it is in my account?

Is it possible that my card payment was reverted?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative

I want to close my account & I will never do business with you again.

I have an unfamiliar direct debit in my statement.

Please tell me which fiat currencies you support.

What am I being charged an extra pound when I haven't bought something worth that much?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the estimated wait time for transfers from the US?

I am not happy with your company. Please delete my account asap.

When I received my cash; they had my exchange rate incorrect.

I added funds to my account but the app didn't process it.

I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I must quickly transfer something from China, and I need to know how long it will take.

How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?

Why does my transaction have an added fee?

I tried activating my plug-in and it didn't piece of work

I received a decline message on a transfer

I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?

When do i get charged a fee for using the card?

Why are you charging me fees for using my card?

Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.

Hi! What documents can I use to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my transfer be in my account?

Does it cost anything to do currency exchanges?

I would like to know what exchange rates you use?

I am seeing inside the App a some cash withdrawal that is not mine

How do I go about exchanging currencies with this app?

I can't figure out how to unblock my pin number. Can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transfers from the US how long will the wait be?

How long am I to wait before the transfer gets to my account?

My last name has changed and I need to update my account details.

How many payments can I make using a virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My Bank is in Europe, how long will the transfer take?

How do I transfer cash my into my account?

What do I do if I believe to be a victim of credit card fraud?

Can i receive transfers from my employer this way?

What steps should I take before my card expires?

Help me create several temp cards every day.

A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a transfer to be in my account?

How long does it take for a transfer to show up in my account?

I think a card payment I made was cancelled, can you check?

I would like to track the card you sent to me.

if im not using my account should i close it or just let it sit

What is your opinion on the exchange rate?

I am unable to access my app due to forgetting my passcode.

If I don't live in the UK, can I still get a card?

I deposited a cheque but the cash hasn't arrived yet

Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will the money from a transfer be made available on my account?

It's been a couple days how much longer do I have to wait for my transfer?

My top-up does not seem to have worked, what  went wrong?

Why is it saying I have a pending payment?

What are the sources for the funds in my account?

I got cash and the exchange rate should have been different than it ended up being.

I think the exchange rate was incorrect.

I am looking to transfer some money from my other bank account into this one.

Why was there a transfer fee on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I see the transfer in my account within the week?

When can I expect a transfer from Europe to go through?

I know I'm getting a new card but would like know when I can expect to receive it.

I want to op up my account by using bank transfer. How do I go about it?

There was an extra fee when I paid with the card.

I just checked and my payment was cancelled, why?

Out of the blue, my card stopped working.

who should i contact if my refund doesn't go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't the transfer shown up in my account yet?

If I need to transfer something quick from China, how long does that take?

There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

Do you only use Visa or do you have Mastercard too?

I'm trying to verify my top-up card, but I can't find the code...?

I see a direct debit transaction in my app that I didn't make.

How old do you need to be to open an account?

I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?

Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?

I didn't receive the correct exchange rate when I got cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the time frame for transfers

I desperately need to transfer something from China, Please give me the wait time.

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

What do I have to do to activate my card?

What locations allow me to withdraw money?

I notice there's a pending payment on my card.

Hey, I have my card, how do I get it to show in the app?

Are there any fees to get additional cards?

What information do I need to see my source of money?

Is there an age limit for opening an account?

i need a refund from you because the merchant is refusing, can you do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long does it take for a transfer from Europe to go through?

I transferred money from the US, How long does it take?

What does it mean if my top-up has not gone through?

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

Why is it required to verify my identity?

I can't see a verification code anywhere

There is an extra 1£ charge on my app. Why did you charge me extra?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take in Europe to do a transfer?

When will my transfer post to my account?

Why are all my card payments being declined?

Why hasn't my friend received the transaction?

Would I be charged any fees if I added money to my account using an international card?

I see an unfamiliar payment on my statement.

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

My payment didn't work and the money is in back in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Estimated time arrival for transfers?

How long will it take for the money to reach my account?

What does it mean if my payment was reverted?

Can I have a refund for one of your products?

I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.

Why hasn't my return cleared my account?

I have a trasnger that is pending and wondered about it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?

How long will a transfer from Europe take?

I want to cancel a transaction from this morning.

How can I go about resetting my passcode?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

should i contact customer support if i can't edit details

how many transactions can go on a disposable card?

I use this card all the time so why did it get declined at the store today?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take to transfer something to China urgently?

How long does a payment usually show as pending? Is it normal that mine is still pending?

extra fees on a cash withdrawal, not cool.

I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.

I have a transaction showing multiple times.

Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.

Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a transfer transaction take?

It's been a couple days how much longer do I have to wait for my transfer?

I got the incorrect amount of money given to me from my account

How long does it take for money to transfer as my balance hasn't been updated

I'm not in the UK, but can I still get a card?

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

Can you tell me whats going on with my card it seems to be not working?

There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

Is it possible to reactivate the card I thought I lost but found this morning in my jacket?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just did a transfer, but don't see the money in my account. What's up?

Explain the extra fee on my card when paying.

My account isn't showing a transfer I made.

I have questions about how to transfer money to my account.

Can you tell me which cards and currencies are supported?

I tried using my card at multiple vendors and now it's not working.

Help, I don't see my money i just added.

can my husband open an account and transfer money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the estimated wait time on a US transfer into my account?

How long does a transfer take to reach one's account.

how do I find the code to verify the top up card?

As far as courtries go which ones are supported?

My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?

Can I keep using my card after it expires?

How can I top up my card with another card?

I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?

How do I go about exchanging currencies with this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How fast can I transfer something from China?

I need to transfer something from China, How long will it take?

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

I just replaced my phone but how do I use my card information?

why is there a fee for a payment on my card?

Why is it saying I have a pending payment?

I need to know if you will accept my credit card.

Why was I charged an extra fee from the ATM?

My virtual card is just not going through.

Which fiat currencies do you currently support? Will this change in this future?

How do I use American express to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will the transfer show up in my account soon?

I am waiting for the money to enter my account. How long does it take?

Can I do more than 10 transactions with a disposable card?

My account seems a bit off and getting weird charges.

Why didn't my transfer to a beneficiary happen?

Are all European currencies available for holding and exchange?

How do I go about ordering another card?

extra fees on a cash withdrawal, not cool.

I lost the code and can not get into the app. Help!

I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a transfer to show up in my account?

How long will it take to transfer from europe?

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

Is there an age limit for opening an account?

Today I was out eating and my card was declined. Why's that?

Why hasn't my cash arrived from a deposited check?

I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will a transfer from the US post?

if im not using my account should i close it or just let it sit

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

I made a transaction this morning but I need to revert it now.

For a week now, I have tried to use my card and it is still not working.

Did I not get my refund? I don't see it.

Are there any discounts in exchanging currencies frequently?

I did not get the right amount of cash from the ATM.

Change of location, need to change details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take to urgently transfer something to China?

I need quickly transfer something from China. About how long will it take?

How do I get a virtual card on my device?

What methods are available for my friend to send me money?

I'm not seeing my cash deposit showing up in my account.

The service here is horrible, I want to delete my account.

How much will I be charged for exchanging foreign currency

Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?

I see cash withdrawal activity in the app that is not mine.

This transaction needs both a Visa and a Mastercard.

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've made a transfer, how long until the money reaches my account?

How long does it take to get money from Europe?

I would like to activate my card what do I need to do?

I need to add my new address now that I've moved.

It does not appear that my message went through.

Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.

Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?

Can i receive transfers from my employer this way?

I should only have one charge, but it shows two.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a European transfer take?

I am yet to receive the money in my account how long will this take?

Will you assess me more fees if I top up with an international card?

I am overseas in China, can I get a replacement card?

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

Why is the exchange rate on my card wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the estimated time on an urgent transfer from China?

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

Shopping on line I was declined when trying to buy something.

Soon my card will expire, how do I get a new one?

I didn't initiate a direct debit that I see on my account

Tell me your opinion on the exchange rate.

Can my account be topped-up by friends of mine.

Do I get to have one of those virtual cards I've heard about?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I expect money to be transferred to my account?

I have been waiting for my transfer, shouldn't it be here already?

I made a payment and it appears it is showing twice

I paid with card and was charged a fee that shouldn't be there!

Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.

A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What time will a transfer from the US take?

When can I expect a transfer from Europe to go through?

I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

I am seeing and extra 1$ charged to my account and wanted to know about it.

How long will a transfer be pending for?

Even though I made a cash deposit, I am not seeing it in my account.

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many days does it take for a transfer to go through?

I need to make a transfer from Europe, how many days does this take?

Is it possible to obtain both a Visa and a Mastercard from you?

Is it possible for me to track the card is was mailed to me?

Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?

Can you tell me why my credit card was declined while trying to top-up?

I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?

Which currencies do you accept for adding money?

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is taking so long on my transfer from the US?

When can I use money sent to my account?

I want to change my PIN - do I need to be in a bank?

I didn't see any reason why my transfer was declined. What gives?

A direct debit appears in the app but I didn't authorize it.

Where do I pay with my debit or credit card?

Help!  I think my phone may be stolen or lost!

I can't log into my account because I lost my password

I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?

How long will it take for my money to be deposited?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the wait time for European transfers?

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

I am not supposed to be charged a cash withdrawal fee, but I was.

can you tell me why my card was declined?

Do I need to go to an office to change my pin?

I need information explaining why my top-up failed to go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am yet to receive the money in my account how long will this take?

What is the wait time until money reaches my account?

my payment was rejected, do you know why?

Why was I charged more than I should have been?

I need Australian dollars instead of UK currency.

I found the exchange rate for my cash withdrawal is wrong

Will there be a charge for exchanging foreign currency?

Can you help me with proving my identity?

Why was I charged an extra fee when using an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take the money to appear in my account?

How long until the transfer is reflected on my account balance?

What may be the reason that my transfer did not go through?

Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!

I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?

I haven't received money from a transfer?

What is the procedure for topping up with a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long should I have to wait before I see the transfer in my account?

How long will a transfer from Europe take?

My card is about to expired what will happen?

Is there a way to set up an auto top-up?

When my card expires what is the cost of a replacement and how fast?

I wasn't allowed to transfer to my account

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

If my cash withdrawal is still not showing, is something wrong?

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

Can you change the rate for the item I bought in a different currency as it is wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I must make a transfer from China and it is urgent. How long before the transfer is complete?

What do I have to do to prove my identity?

I signed up, but don't have a PIN. Where can I find it?

Will you accept my credit card, it my only one.

Help me!  When I was abroad, the exchange rate was wrong.

Do you know what your exchange rates are?

Can I automatically top-up when traveling?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm having money transferred from Europe, how long will this take?

I need some money transferred ASAP, how long does the process take?

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

Would I be charged any fees if I added money to my account using an international card?

How come a fee was charged when I tranferred money

I believe that someone is using my card without my knowledge!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to make a transfer from Europe, how many days does this take?

I urgently need to transfer something from China. How long can I expect it to take?

Why is my beneficiary not being allowed to get payment services?

I travel a lot, can I get a bulk currency exchange discount?

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

how much do you charge to top up US cards?

What is the greatest number of times that I can top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help! I need to transfer something to China.

Explain why my top up has been reverted please.

Why isn't my balance updating after depositing cheques and cash.

My card is expiring so how fast can I get a new one and how much will it be?

What is the fee if I use a European bank for a top up?

Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

I need my card delivered as soon as possible.

Do you know why my card payment has been declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In the US, how long is the wait for a transfer?

How long does it take to make an urgent transfer from China?

There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?

I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?

I was charged several times for something

Is the 1 pound charge going to be reimbursed on my card?

Can I keep using my card after it expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a transfer from the US, How long is the wait?

How long does transfer from the US take?

I lost my wallet and all my cards were in it.

How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

Why is there a pending hold on one pound on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where's the money from my transfer from Europe?

What is the wait time until money reaches my account?

I noticed additional charges when transferring?

Help, the ATM didn't give me all the money I requested

something is wrong with my exchange rate charge

I can't log into my account because I lost my password

ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!

Can my daughter also have a card issued in her name, but linked to my account?

Why was I charged a random fee for a transfer I made?

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I urgently need to transfer something from China. How long can I expect it to take?

How long does a transfer take to reach one's account.

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

What are the top up charges for all US cards?

What are the steps to change my PIN to something else?

I think someone stole my card because I can't find it.

I have received my American express in apple play, looks like top up has an issue, please help?

I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been waiting for my transfer, shouldn't it be here already?

How long will an urgent transfer from China take?

Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.

I had to pay one pound more than the set price!

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.

I cannot get my virtual card to function.

Are there any limits to using disposable virtual cards?

How do I find out how or where this transaction on my account came from?

I can't see all the refunds in my statement

I transfered my balance a while back.  Why doesn't my account reflect this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a transfer from the US take?

My refund has not arrived, and I am unsure why. Who do I contact?

After inputting the wrong pin too many times, can you now help me unblock my pin?

On my last trip, I received the incorrect exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take transfers from Europe to complete?

How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?

Why is my money not in my account. I have already sent it out.

I am having trouble finding the top-up card verification code.

When will my transfer move from pending to confirmed?

Delete all of my account information and my account right now.

What is the reason why the transfer shows as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does a US transfer take long

How long does it take for a transfer to reach my account?

What's the process for terminating an account?

I completed a transfer that isn't showing up on my account.

Can I exchange currency for different types?

What is the process to link the new card?

Is something wrong with my account, my balance didn't change after I transferred some money

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

I checked the app and there is a payment that I don't recognize.

When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long am I to wait before the transfer gets to my account?

How long will a transfer from the US take?

What are the steps to finishing up with this account?

How recent do my documents need to be for verification?

Could you please tell me your exchange rates?

Why was I charged for transferring money?

Why are there multiple transactions showing for one purchase?

Can I see where my money is being transferred from?

When I got cash I was charged an extra fee!  Explain!

I'm pretty sure my top up is still pending.

I transferred some money but it hasn't arrived.

Is there a specific date it can be delivered by?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am waiting for the money to enter my account. How long does it take?

I need quickly transfer something from China. About how long will it take?

What do I do after the ATM takes my card.

I have money in a foreign account that I want to send to this account.

Is it possible to reactivate the card I thought I lost but found this morning in my jacket?

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

Who do I contact if there is a direct debit that I did not create.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's been a couple days how much longer do I have to wait for my transfer?

When can I use money sent to my account?

Is there a problem with the top up system? My transaction hasn't gone through properly

Is the ATM broken? I can't get cash from it.

I'm still waiting for a money transfer to show.

I tried to make a top-up and it was canceled, why is that?

What do I need to do to cancel a transaction?

I know there's money in my account, why did my account decline me?

I was doing a transfer and received a "decline" message.

What should I do if I can't prove my identity.

The transfer on my account is not showing up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I use money sent to my account?

I just looked at my app and it seems I was charged extra, why is that?

I sent money about 5 days ago and the recipient has not received the money yet.

I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

I just transferred some money. Why was I charged a fee?

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take for the money to reach my account?

When will I receive a transfer from europe?

How do I troubleshoot when contactless doesn't work?

What systems do you have in place for my security when using my card for everyday purchases?

Can you tell me the countries you provide support for.

How can I close my account, I don't want it.

I received a "declined" message when doing a transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I get a transfer from Europe, how long until it is in my account?

I desperately need to transfer something from China, Please give me the wait time.

Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.

I'm happy with Mastercard and want to stick with just that credit card.

I made a purchase but the exchange rate is wrong?

What do you require for identification verification?

I don't recognize some transactions.  Is someone else using it?

Explain the activation method for this card

What is the wait time for delivery to the US?

Where can I get your exchange rates from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take to transfer something from China?

How do i transfer something faster than normal?

Can I change my PIN without going to a bank branch?

For SEPA transfers, what kind of charge will be applied?

I think the exchange rate for my for my cash withdrawal is wrong

I would like to know how to transfer money into my account.

How do I know if my top-up went through?

I think my card is broken or something. I tried using it and it wouldn't go through, please help.

top up for my american express card is not working

Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will the money show in my account?

Why did you charge me for taking out cash?

I'm waiting for a money transfer to show, still.

I can't use the app because I got mugged yesterday and they took everything. I need some help.

Can my PIN changed remotely without visiting a bank?

I was blocked by using the wrong pin too many times, can you help me?

I haven't yet received money that I transferred

I added money through a bank transfer and it is not showing in my balance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long until the transfer is reflected on my account balance?

How long does it take to get money from Europe?

What are the fees associated with top up via transfer?

Why do you need verification for my identity?

What is the maximum transactions for one disposable card?

I want to transfer a sum of money from another bank account I have into this one

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the length of time for money to reach the account?

What's the process for terminating an account?

Are there any restrictions for the disposable cards?

Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

I haven't yet received money that I transferred

Can I go ahead and use my account even though my identify hasn't been verified yet?

Am I allowed to hold money in multiple currencies?

Is there any cost to change foreign money to local?

I added money to the card but the transaction didn't go through

I made a transfer recently but it has not changed on my dashboard.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do transfers from Europe take?

Why hasn't my transfer from Europe gone through?

There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!

I sent some money and the account hasn't recived the transfer I made.

I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.

My identity can't be verified for some reason

I want to transfer money with my credit card.

Help Me!  I lost my card.  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I desperately need to transfer something from China, Please give me the wait time.

How long will it take to transfer from europe?

I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

How do I set up an account for my children?

I asked for more cash than what was received

Please tell me what this direct debit in my statement is

The machine only paid me a hundred when I wanted 20

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When does my transfer from the US arrive in my account?

What is the wait time until money reaches my account?

I'm still waiting on my identity verification.

My rate is not right when I used my card in a different country's money.

There is a debit transaction on my statement that I did not make

Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

I didnt get the correct exchange rate for getting cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will the money be made available in my account?

When will I receive a transfer from europe?

What could the reason be that my payment card was declined?

I need a single use card for shopping online

What should I do?  My card has been stolen!

I got declined when attempting a transfer

Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?

Someone withdrew money from my account, and it wasn't me.

I have duplicate charges for the same transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I expect a transfer from Europe to go through?

I have lost my phone or it has been stolen.

I did not have the right exchange rate applied to my situation of pulling out cash

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

Why is my money not in my account. I have already sent it out.

Why was I charged a higher exchange rate when I bought something abroad?

How do I activate my card, so that I can start using it?

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

im worried about fraud how do you protect my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do European transfers take?

Can you please tell me how long it takes for the transfer to be available.

What ATMs will allow me to change my PIN?

I am having problems with my contactless.

How do I know which payments I make will have additional fees? Where can I find this information online?

How long do I need to wait til my top up isn't pending?

I think the exchange rate on my card payment is incorrect.

My transaction has not been received. When are you going to process it?

I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred money from the US, How long does it take?

How long does transfer from the US take?

When I got cash, the exchange rate applied was wrong.

I was charged extra when I made a cash withdraw, why?

I would like to get an account for my child.

I just topped up, and the app denied it.

Is there a fee for adding funds with a credit card?

Why was I unable to finish this transfer?

What if I type in the wrong PIN too many times?

What is the fee for accepting money from a foreign country?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does transfer from the US take?

How do I know how much money I will have when I travel abroad?

I transferred money but the recipient does not see the funds in their account?

I travel a lot, can I get a bulk currency exchange discount?

There is a payment on my card that I do not recognize.

Is it possible to get a card outside the UK?

Is it possible to obtain both a Visa and a Mastercard from you?

What currencies can I use to top up my account?

how do i set up my apple pay watch to connect to my account

Someone used my card without my permission.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my transfer from Europe gone through?

How long will an urgent transfer from China take?

I have money in a foreign account that I want to send to this account.

Salary in GBP has been received. Does it need to be configured into another place?

What is the process to get a new card when your old one expires?

There are two of the same charges on my account.

I can't get my Google Pay Top to work. Are there any issues on your end?

Can I have it delivered on a specific date?

why hasn't a transaction to a friend cleared yet?

I made a top up yesterday but it's still pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take to transfer from europe?

Is there a reason that my top-up is still pending?

Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.

How much are the fees for adding funds using an international card?

My balance didn't change after I transferred some money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I expect my transfer to reach my account?

What is the wait time until money reaches my account?

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

Why is there an extra charge on my statement.

Are there any extras for exchanging currency?

Just received my replacement card, what steps do i need to take to activate it?

If there isn't much money left over, will it top-up automatically?

I made a mistake and did a transaction to a wrong account, can I cancel?

Could you please freeze my card immediately?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the time frame for european transfers?

Can you please tell me how long it takes for the transfer to be available.

I recently transferred money to my account when will it show up?

How did you guys get your exchange rate?

I tried to withdraw cash, but got declined!

I wanted to know why a top-up I made has been reverted.

There is a payment in the app I did not make

When will the check I deposited post to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a transfer take to reach one's account.

There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?

I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

I would like to delete my account now, please.

I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

Why did I get charged for withdrawing cash?

Why did my card get charged twice for a transaction?

I made a cash deposit and the balance wasn't updated.

Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Money transfer help? How long?

I need to transfer something from China, How long will it take?

Even though I made a cash deposit, I am not seeing it in my account.

I tried to make a purchase in the store but my card was declined.

Please tell me how to get a refund for something I bought.

What steps do I have to go through in order to activate my new card?

I've transferred money into my account but the balance is the same

What is preventing me from adding a specific beneficiary?

And do you have virtual cards instead of physical ones?

Why did the cash deposit not show up in my account?

I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do I wait for a transfer from the United States?

How long will an urgent transfer from China take?

Where can I go to find out how to verify my identity?

I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

Is there a reason my new card hasn't arrived?

Is there a limit to how much I can top up?

Can you send me a Mastercard, instead of a Visa?

There is a withdrawal on my account that I don't remember initiating.

How does the exchange rate work on this app?

It appears my top-up has not gone through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i transfer something faster than normal?

I need quickly transfer something from China. About how long will it take?

I didn't set up a direct debit payment on my account.

Does it cost extra to exchange foreign currencies?

Why have I not yet received my virtual card?

Can I get a physical card for free, or is there a charge?

I bought something abroad and the exchange rate applied is wrong

Am I going to be charged for topping up by transfer?

The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?

What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

After inputting the wrong pin too many times, can you now help me unblock my pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my transfer post to my account?

Why is there some cash that I did not deposit in my account?

I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

I would like to know why a withdraw I made for some cash shows up as pending.

I added money through a bank transfer and it is not showing in my balance.

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

I want to add money automatically when I travel.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my account receive the money?

Its been 3 days, How long will my transfer take to get to my wallet?

I received my new card.  Where is it in the app?

How do I go about topping up with Google Pay?

What currencies and methods can i use to top up my account?

Is there a fee for topping off by transfer?

I thought I was going to receive more currency?

The cheque I deposited isn't showing in my account

I sent money to someone but they haven't gotten it yet

HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?

why does my statement contain an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I expect the transfer to be complete?

Why do I see an extra £1 charge on my statement?

There was a problem with the exchange rate on a purchase.

How do I replace my card before it expires next month?

When will my returned transaction show up on my account?

The exchange rate is incorrect for my payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will a transfer from Europe take?

How long does it take for a transfer to reach my account?

What is your refund policy for products I have purchased?

I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?

A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?

Why does it still charge me even though I was unable to withdraw money from the ATM?

I am not supposed to be charged a cash withdrawal fee, but I was.

what is going on, i have entered my passcode and its not working

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my transfer arrive from Europe?

I have kids and I'm curious at what age could they start to use your service.

I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

The ATM machine would not give my card back

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

Why was I charged a fee? I thought shopping was free?

What fiduciary currencies are supported for tenure and exchange?

Where can i find my top-up verification code?

Why did I get declined during a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need quickly transfer something from China. About how long will it take?

Its been 3 days, How long will my transfer take to get to my wallet?

What do I have to do to activate my card?

I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?

What is the pending payment on my card about?

Are there specific ATM's I can use with this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is an urgent thing that I need to transfer from China. Approximately how long will it take?

I need to transfer something from China, How long will it take?

My transfer didn't complete. Why can't I access funds?

I used my card to top up, but now I don't see the money in my account.

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

Why hasn't my account updated to reflect my current balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will the money reach my  account?

What is the wait time until money reaches my account?

I need a hand here, I need to top up cash.

I tried using my card at multiple vendors and now it's not working.

Why was I unable to finish this transfer?

Are there charges for using a bank card to top up

What steps do I need to get another card?

What stopped my transfer, from being accepted?

The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I receive a transfer from europe?

How long does it take to get money from Europe?

I am seeing in the App a some cash withdrawal that does not belong to me

How long does it take for my physical card to be delivered.

The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

I still haven't gotten my new card.  When will it get here?

I have a new card and I need to activate it.

i have tried everything to complete a transfer but can't, what should i do next

I want to do a bank transfer to this bank, from an account at another bank.

Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.

What needs to be provided for identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the transfer time from Europe?

How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?

I used an ATM and there was an extra charge.

Are there any limits to using disposable virtual cards?

Can you please tell me why I was charged an extra fee on my transfer?

Why hasn't my balance been updated from the check deposit I made?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need some money transferred ASAP, how long does the process take?

If I need delivery on a certain day, is that something that could be accommodated?

There is a payment that is not mine in the App.

I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?

Can I set up to my account to automatically top up?

I'd like to make a SEPA transfer to my account, but will I be charged?

A direct debit payment I didn't do shows in my app

Why didn't I receive the right amount of cash at the ATM?

How long is the delivery time to the US?

I have the cash already, my account still shows up as pending.  How can my account be still pending?

How much would it cost me for a bank transfer to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take to make an urgent transfer from China?

How long do I have to wait for a US transfer?

Under what condition will my payment revert?

Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.

A Bank ATM did not give my card back. What do I do now?

My refund is not showing up in my account. Where is it?

My google top-up pay is not going through

Can I use visa or mastercard with your service

Why is the transaction to my friend still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the wait time until money reaches my account?

I need to transfer something from China, How long will it take?

Which cards and currencies are supported?

Do you support countries other than mine?

The activation process for my card isn't working.

Will I be fined for topping up by transfer?

I can't make purchases with my virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will a transfer from China take? I need to transfer something from there.

How long does it take for a transfer to reach my account?

What flat currencies do you support for holding and exchange?

I found my card again. Can I put it back into the app?

I seem to be unable to make any transactions.

I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?

Why isn't my refund shown on my statement?

Will I be charged a fee for topping up using a European card?

I transferred some cash and it didn't arrive

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long is the transfer?

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

I need to activate my card, how is that done?

I was charge a fee that I wasn't told about

Help me!  When I was abroad, the exchange rate was wrong.

My refund has not shown up in my account.   Where is it?

I need to know how much it costs to transfer funds.

Is the 1 pound charge I can see an error or an incorrect entry?

I tried to withdraw cash and got declined, why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm waiting for a transfer from the US, how much longer?

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

Why do you require identification documents

How do I delete my account? I am dissatisfied with the service.

Are there steps I need to take before my card expires?

Are there certain cards and currencies you support?

would I need to pay extra for exchanging currencies?

The disposable cards - what are they for?

How can it be that my Card is not functioning anymore?

Why is my friend not getting a transaction arrival yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is an urgent transfer I need to make from China.  How long will it take to get it processed?

How long will a transfer from the US take?

After inputting the wrong pin too many times, can you now help me unblock my pin?

Can another family member hold a card for this account in addition to mine?

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

Someone is making transactions on my account, I think they took my card information.

Do I get charged if I am receiving money?

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?

I would like to receive a refund for something I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for the money to show up in my account?

Can you please tell me how long it takes for the transfer to be available.

My account was charged a fee. When did you start charging extra for card payments?

How can I obtain a disposable virtual card?

I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?

Can you please inform me of the restrictions for the disposable cards.

What is the procedure to transfer money to my account?

Can cards be dispatched on a specific date?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long does a US transfer take

How long will a transfer from the US take?

Do you think you're asking for too much information about me?

I made a payment with my card that was cancelled?

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

My account says I have a pending transfer.

How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

I placed my order a week ago. Is it ok that my card isn't here yet?

How can I see the progress of delivery of the card that was sent?

I am seeing in the App a some cash withdrawal that I did not do

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the average wait for transfers

I need to transfer something from China, How long will it take?

I need my refund as soon as possible. What else do I have to do?

How many currencies can I have money in in my account?

When I got cash the exchange rate was wrong

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

Please can i get a disposable virtual card as well?

I just got my new card and tried using it and it was declined?

I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

I am not satisfied with your company and wish to delete all accounts immediately.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I need to transfer something quick from China, how long does that take?

I need a quick transfer from China.  How long would that take?

How do I get a card if I live in the US?

How long will it take for the cash I deposited this morning to show up?

What kind of security protects my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the timeframe for a transfer in Europe?

How long does it take for a transfer to reach my account?

What are the reasons a beneficiary would be denied?

How long will it take for my payment to go through?

Why is there a fee when I thought there would be no fees?

I deposited a check, but haven't received the funds for it.

I may need to dispute a Direct Debit payment.

What are the charges for recieving SEPA transfers?

Is it possible to top up with Google Pay?

Can you tell me why I haven't received my new card yet?

What does it mean if my cash withdrawal is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will an urgent transfer from China take?

I need to transfer something from China, How long will it take?

I need to transfer money into my account, HOW?

I am travelling and I was wondering what your exchange rates are

Is there a reason there's an extra fee on my statement?

The cash abroad exchange rate is applied wrong.

What does it mean if my cash withdrawal is pending?

How long does it take for a pending cash withdrawal?

Why was I charged an extra fee when doing a transfer?

How long will it take for my cash withdrawal to no longer show as pending?

I got a message that my transfer is not possible.  What is happening?  I need this to go through please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?

How long do I have to wait for a US transfer?

Why was I not able to take cash from the ATM?

I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?

I think I was charged twice, please help!

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

How can I receive my salary in another currency?

What are the sources for the funds in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to transfer something from China, How long will it take?

How long does it take to get money from Europe?

I want to top up my account. Can I do it with Google Pay?

Can you tell me when my money transfer will go through

can i use my mastercard to add money to my account

Why can't I withdraw cash from this ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long until transfers from Europe go through?

Its been 3 days, How long will my transfer take to get to my wallet?

I don't want to give you all my identify details.

How long does it take for the transfer to go through?

What sort of restrictions are there for the disposable cards?

I tried to make a transfer like five different times. Why won't your system let me? Is it broke?

I tried to top off using the card, but the money just disappeared?

I'm interested in getting a card. How does one go about doing that?

Is there a reason to why I was charged twice for a transaction?

Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?

How can I fix my bank transfer to show up on my bank account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my money transfer?

Can you please tell me how long it takes for the transfer to be available.

how do I find the code to verify the top up card?

If I live outside of the UK am I still eligible for a card?

So my top-up failed, could you tell me why?

What is the price for an additional card?

I made a purchase but never expected to see a fee charged for the transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do I have to wait for a US transfer?

Can you please tell me how long it takes for the transfer to be available.

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

I would like my money back for an item I purchased

Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?

How does a US resident go about acquiring a new card?

I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a quick transfer from China.  How long would that take?

How long does it take for a transfer to reach my account?

I am sure I have plenty of money to transfer but my transfer is being declined.

I recently made a transfer that I would like to cancel

The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?

My morning transaction needs to be canceled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take to get my money

How long will a transfer from the US take?

I just transferred some money into my account and do not see it updated yet, can you assist?

how long does it take to reflect in my balance a top up

As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.

You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.

Can you tell me where my readily available cash has come from?

I made a card payment, but it has been declined?

Can you help me? I have a duplicate transaction on my account and I don't understand why.

Why do I have a strange payment on my statement?

How old do you need to be to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will a transfer from the US take?

Can you please tell me how long it takes for the transfer to be available.

Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?

I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?

Someone took my card without my permission.

Can I have my money refunded for an item

I tried to get funds in hard cash but it was rejected!

I haven't received my card yet, how long does it normally take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please tell me how long it takes for the transfer to be available.

Its been 3 days, How long will my transfer take to get to my wallet?

What age do you have to be to open an account?

I did not have the right exchange rate applied to my situation of pulling out cash

Could you tell me why my cash withdrawal was declined?

I think my card payment has been reverted

Can you tell me more info about virtual disposable cards?

I need multiple cards per day, and they all have to be disposable.

I no longer want to transfer funds, can we cancel that transaction?

What is the fee charged for using my card?

I believe there is a mistake because a payment I didn't make shows in my app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a transfer to reach my account?

Its been 3 days, How long will my transfer take to get to my wallet?

Why is there a $1 charge on my statement?

I got an unexpected charge on my transfers. How can I correct this?

I refilled my account balance but got an error message.

I usually don't get charged for transfers, why was I this month?

new customer and filling gas for the first time today, not working,

What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.

There is a single payment on my card which shows as pending.

I received the wrong amount of cash back

I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?

Some cash has been withdrawn but I didn't do it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Its been 3 days, How long will my transfer take to get to my wallet?

How long does it take to get money from Europe?

What currencies does google pay top up accept?

The exchange rate you are using is bad.This can't be the official interbank exchange rate.

I asked for a refund but its not here yet

I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

I am being charged the wrong amount on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment was put back, I think.

Why did my payment not go through why did it cancel?

Where can I located the auto-top up option?

What's going on with my card? I've tried multiple times and it never goes through.

Do you charge extra for topping up with a debit or credit card?

Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

I deposited a check a few days ago and it's still not gone in! Please help me with this

Somebody used my card without my knowledge!

i put in money for vacation and its not showing. i need that money today, how long will it take

I cannot tell what my top up currently is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something and received it, but the payment went back to my account. Is the seller okay?

I found my card in my jacket this morning, so can I reactivate it?

What is the virtual card and how can i get one?

If my identy verifacation hasn't gone through can I use my account?

I transferred money from one account to another account and I charged a fee for it. Why is that?

While abroad, I got cash, and the exchange rate applied is wrong.

Why do I have duplicate transactions for one purchase?

Where do I have access to a virtual card?

Is there anywhere  In the  Eu  this card can not be delivered in

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?

Tell me why my card payment would be reverted.

I purchased an item and the exchange rate was wrong

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

Are there any restrictions to where I can use my card?

My cash withdrawal is showing as pending, why?

Why do I get declined when I try to withdraw cash?

What should I do?  I topped off but the app reversed  it.

Instruction: Given an online banking query, retrieve another query with the same intent