Question: There is a payment on my card that I do not recognize.

What are the requirements to verify my identity?

I got a transfer fail message, but no explanation of why-- what happened?

My statement shows an extra fee - what is it?

Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

Please explain the extra fee when I paid with the card.

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

Why have I been charged for pulling cash out of my own account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.

I don't understand where this charge came from.

I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.

I need a new card because the ATM took mine.

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

What do I need to do to link my new card for my account?

I just got my new card, how do I activate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment made with my card that I don't recognize at all.

There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?

Is exchanging currencies a feature of the app?

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

How do I get refills to my card when I'm traveling?

How do I know which countries you provide service in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not recognize the card payment.

There has been a payment  in the App that has not be done by me.

Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.

Can you please explain how to transfer money using the bank transfer process?

I see a direct debit charge that I did not approve

Are there going to be fees from adding money with an international card?

If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This card payment isn't is recognition.

I just looked over my statement and I don't recognize the name of a card payment.

When will the money from my bank transfer be available?

Do you know what your exchange rates are?

Can you send me a Mastercard, instead of a Visa?

Where's the money I transferred into my account?

My last name has changed and I need to update my account details.

Why did I have to pay extra because I paid with my card?

Where is my recent refund in the my statement?

the exchange rate for my withdrawal is wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't think I made this payment that is showing up

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

The card that I have isn't working. This is the physical card.

I was only given $20 when I tried to get $100

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

Will my pin number be sent with my card?

Do I need any kind of proof for the identity check?

How can I find the source for my available funds and money?

There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?

How do I go about ordering another card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a fraudulent payment!

Why is there an uknown charge showing on my account?

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

My card's expiring a month from now, should I place an order for the new card?

I have made a recent check and cash deposit that isn't reflected in my balance.

Do I need to order a new card if mine is expiring?

Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.

Why are you charging me for ATM withdrawal? It has always been free before.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a charge I did not make.

While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.

I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.

I couldn't make a transfer because it was declined

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

I just got a new card how do I get it to start working?

My plans may change so I may need to change from GBP to AUD.

After I transferred money the balance remained the same.

How come I was charged an extra fee when paying with the card?

Can you tell me why my card payment was cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.

I'm worried that my card has been compromised because I see a payment that I didn't make.

I went to look at my top-up and it was canceled, can you tell me why this happend?

Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.

What do I do if I already had a card with you guys?

How do I replace my card before it expires?

ATM apparently not working?  Couldn't access funds in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment with my card which i definitely did not do.

Is there any way to know how the transaction got on my account?

Needed gas, been delayed for half an hour.Please fix it!

I need a single use card for shopping online

How long after a failed topup will funds refurn to account

How long will my ATM withdrawal be pending?

How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?

Please specify any limitations that come along with disposable cards.

How can I cancel a transaction to a wrong account?

need to know if there is a maximum i can top up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!

My statement has a payment that I do not recall making

How many different currencies can I hold money in?

If I lost my phone, how can I stop someone from accessing my account through the app?

I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

So my top-up failed, could you tell me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help! In the app there is a payment that I don't remember.

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

The exchange rate is incorrect for my payment.

I would like to link my card to my account.

There must have been a mistake, why was I charged an extra pound?

There is a cash withdrawal on my statement that I don't recognize

Why was I charged twice for the same transaction?

I've tried using my card multiple times and it keeps getting declined.

My account is blocked because I entered the wrong pin too many times.  Help me unblock.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there an unknown card payment?

I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

I was charge a fee that I wasn't told about

Why was an extra charge added when I used my card?

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

Can my job deposit my wages directly into the account.

It looks like a payment I've made hasn't made it through yet.

Why was there a transfer fee on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any way to know how the transaction got on my account?

I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?

Why is the exchange rate different than expected on my transaction?

Why did I have to pay an additional amount when using my card to pay?

What are the details of disposable card limitations?

how long until a cash withdrawal will show on my account

How can I change my PIN without going to the bank?

The ATM didn't give me enough money! I asked for more than it gave. What do I do?

What is the highest amount I can top-up?

How long does it take for the card to come?

I was getting cash and the card got stuck inside

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My app is displaying a payment I didn't make

Will the transfer show up in my account soon?

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.

I don't understand why I'm being charged for using my card.

If someone sends me money, will I be charged?

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not recongize a payment in my account.

I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

what are the locations i can withdraw money

Is it possible to have a discount for exchanging currency frequently?

Can you explain why I am now getting charged a fee for using my card?

Could you tell me why my top up isn't showing in my wallet?

Can you tell me how transferring money into my account works?

The cash I deposited using the ATM is still pending

Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.

Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment in the app I did not make

Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.

I moved and would like to change my address.

My mother deposited a cheque into my account last week, why is it still not showing up?

I tried to withdraw $100 but only got $20. What happened?

I noticed that there was an extra charge fee on my account. Could You explain to me why?

How to I switch my money for the money used in another country?

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I looked at my statement and found a payment I and found a mistake.

Please help.  There is a payment in the app that isn't mine.

Why do I have duplicate transactions for one purchase?

I need quickly transfer something from China. About how long will it take?

I wasn't able to use my card today when I went out for lunch. Wondering why that is?

How long does a transfer take to reach one's account.

Please help! I need a refund on a transaction on something I bought and I need the refund right away!

An ATM machine didn't give me back my card.

Cash withdrawal has been pending, why is it so?

Will my pin number be sent with my card?

Can Google Pay be used for top up, please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!

Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.

I got notified that my top up has been reverted. Why?

My billing address changed and I need to update my information.

I am being charged a pound out of nowhere. What is this?

What fees are there for adding money using an international card

I'm not sure what to do about the PIN, because I don't have one yet.

I am upset with your service.  Please delete my account.

The app doesn't believe that I am myself

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a payment I didnt make on my account

The exchange rate given to me after a purchase, was incorrect

The correct amount of cash was not received.

is there a reason that my payment didnt go through

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

how long should i wait ti activate my card

Please provide details on how to top up my account using transfer option

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not charge my account for that transaction.  That's an error.

I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?

I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

How long will it take for the cash I deposited this morning to show up?

Is there an option to top up with a cheque?

Why am I being a charged for using my card?

How do I dispute a direct debit that I didn't do?

Please inform me how to get a new card as mine is about to expire.

Why would a cash withdrawal still be pending?

Can I track the card that was just sent to me?

I need to make a purchase online, where is my virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i disagree with a charge

Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

What is the foreign exchange rate you will apply?

Why did I have to pay an additional amount when using my card to pay?

I have one other credit card from the US. Do you take that?

My bank card has expired, how can I get a new physical card?

When will the check I deposited post to my account?

My wallet is empty even though I topped it up an hour ago.

how can i transfer money from american express card

I ordered my card but it still isn't here

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone else accessed my account and made a payment.

Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.

My card expires very soon.  What is the cost and delivery time to get a new one?

I was charged extra when I made a cash withdraw, why?

I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.

Is there any way to see my card in the app?

At what cash machines can I change my PIN?

The correct amount of cash was not received.

What is the charge for paying with my card?

With my new card, how may I activate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a weird payment in my statement.

There's a payment with my card that I definitely didn't do myself, never seen that name before.

Will you help me unblock my pin after putting in the wrong pin too many times?

I am having trouble doing a transfer. A "Decline " message appears after making the transfer.

I noticed that i got charged extra for using the card.

Do I have to go into the bank to change my PIN?

I made a cash deposit to my account but i don't see it

What should I do if I can't use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment in the app that I did not approve

I tried to transfer some money and it hasn't done it yet - what's going on?

I sent a check into the system but still haven't received the cash yet

A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?

There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.

I'm dissatisfied with the service and would like to terminate the account.

Account topping up bank transfers to my account assistance please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.

What is the time period for money to be transferred?

In the app, how can I make it show the new card that arrived?

Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

Can I exchange currency for different types?

Why is my refund not showing up on the statement?

How many active transactions can I make with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a card payment that I'm not recognizing.

What is this strange payment in my account?

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

Are there any limits if I use these virtual cards?

Are there any express fees if i want my new card faster?

I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?

Why did I get charged a fee for my transfer?

I got a strange fee when I used the ATM.

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't understand where this charge came from.

There's a card payment with a name I don't recognize

I am not comfortable verifying my indentity.

If I want my son to have his own account is that possible?

Salary in GBP has been received. Does it need to be configured into another place?

If I exchange currencies on a regular basis, is there a discount?

The app is not able to realize that it is me.

Can you issue both a Visa and a Mastercard to me?

In the app I see a direct debit that I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not make this payment that I see in the App.

There's a payment that isn't mine on my app

I am seeing unathorized transactions in the app, on my account.

What is the $1 transaction on my account?

Why hasn't my transaction been completed?

What are the steps for  making a transfer for topping up?

I sent a transfer and it has been pending for awhile. How long will it stay pending?

Where can I find information about where my money came from?

My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.

What's the best way to use a cheque to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Payment I didn't do.

The transfer to my account was not allowed.

I thought that transfers are free. Why was I charged an extra fee?

What do I do if I've been charged twice for the same transaction?

How do you decide what your exchange rates are?

I am inquiring about why there was an extra fee charged when I used an ATM.

Canceling my order is what I need to do right now.

Where are the ATMs that I can use Mastercard?

I got double charged from something, what can I do?

Could you please tell me how to activate my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe there is a mistake because a payment I didn't make shows in my app.

I was charged an extra fee for a card payment. I was unaware of these fees beforehand.

Why would my payment have been returned to my account?

When will my deposit from this morning show up?

While abroad, I got cash, and the exchange rate applied is wrong.

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.

I do not know why I was charged for the $1 transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't recognize this payment

They is a payment I don't recognize on my statement.

Please tell me where I can update my details since I moved.

How's the exchange rate looking right now?

How do I get my money back for a duplicated charge?

I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?

I have a transfer that is still pending.

I have a trip coming up and want to add money automatically.

Can this app be used to exchange currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a strange payment on my card.

I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?

What do I need to do in order to get a new card?

How long does it take for a purchase to go from pending to authorised?

I would like to know what your exchange rates are.

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

What is the appropriate age for my child to be able to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?

I didn't make a payment at this business.

Someone has stolen my phone, what should I do?

My plans may change so I may need to change from GBP to AUD.

Will I get charged for topping up with an international card?

My wallet is empty even though I topped it up an hour ago.

My payment has been declined!! What's going on, I thought everything was alright and working well?

I found the card that I thought I lost, and I would like to reactivate it.

I didn't get the all the cash i wanted from the atm

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a random payment in my statement?

What is this strange payment in my account?

Do the disposable cards have any restrictions on them?

My payment has been declined several times.  Can you help me?

My card's expiration is approaching, how do I replace it.

There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

I noticed that there is a withdrawal in the app that is not mine.

I did a topup successfully but its not showing in balance. I think there is some problem in system.

Why is my cash withdrawal still showing as pending?

Do you know what your exchange rates are?

How do I go about getting an actual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A random charge got added to my card

I don't recognize a charge on my statement.

I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.

How can I update my personal information after moving?

I would like to delete my account now, please.

I tried using my card, but it doesn't work.

I lost my phone and need help so someone doesn't access my account.

I received the wrong exchange rate for an item i bought.

I would like to know what the restrictions are for the disposable cards.

Can my PIN changed remotely without visiting a bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this strange payment in my account?

There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?

What's taking so long for this payment to go through?

I am unhappy with an item I bought. How do I get a refund?

Is there a reason why there is an extra £1 charge on my account?

Which countries does your service work in?

I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?

I enetered the wrong information, I need my account unblocked How do I do that?

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A strange card payment, I do not recognize it.

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

I did not make a cash withdrawal that is on my statement

Will you charge me more if I use a European bank card for a top up?

I need my card delivered as soon as possible.

I'm not happy with the services I'm getting with this company. Can you please delete my account?

Can you accept my other card from the U.S.?  It is the only other one I have.

I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

My beneficiary didn't receive my transfer

I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.

I live in the EU.  Can I order one of your cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is payment showing that I didn't do.

There is a payment that is not mine in the App.

I attempted to enter my pin to many times.

I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!

Help my find the verification code on a top-up.

I wondered if multiple currencies is okay?

Is my new bank card on the way and is there a way to track it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: on my statement there is a payment that I don't recognise

They is a payment I don't recognize on my statement.

Can you tell me what currencies I can use to add money?

An ATM machine didn't give me back my card.

Why am I being charged a fee on a card payment?

what amount of time does it take for a transfer to reflect and be available

Is there a limit to how much I can top-up?

I made a payment but the app gave the money back.

Will I receive a new card when mine expires?

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a payment that I didn't make.

There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?

How can I fill up my gas tank using a check?

Am I able to order a disposable virtual card?

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

I would like to have a physical card to carry around and use. How can I get one?

My card must have used my card as there are some transactions that I haven't done myself..

How do i transfer something faster than normal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I have a strange payment on my statement?

There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?

Is there a reason my payment is still pending?

I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.

Why is there a direct debit to my account? I didn't do that.

Are there topping up fees if I have to transfer?

Why do you need so much information about me

I am having trouble finding the top-up card verification code.

Please tell me how I can receive a physical card

Where can i exchange between GBP and USD

Help me!  I don't know what my password is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?

When will my transfer move from pending to confirmed?

Let me know what the steps for the identity checks are

How can I dispute a direct debit charge on my account?

my card details could be stolen, as i didnt make these transactions

Given a choice, I'd rather have Mastercard.

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

Can you tell me why my top-up was canceled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't recognize this payment on my app, I am sure I didn't spend any money there.

Why can't I transfer to another account?

The currency exchange rate was wrong for a purchase I made.

For SEPA transfers, what kind of charge will be applied?

Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.

the transfer to an account wasn't allowed is there any other way for me to do it

I want to link to my card card with you, how?

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

Top-up is loaded into the card and no update.

Why did I only get $20 when I asked for $100?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Have a payment that I haven't done.

There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?

I'm not happy with service and would like to delete this account.

Why was an extra charge added when I used my card?

I don't think my transfer wen through. Why?

How recent do my documents need to be for verification?

Is there a fee that comes with transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment that is not mine in the App.

new customer and filling gas for the first time today, not working,

I need to get a disposable virtual card?

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?

I need to refund my item, can you please help?

Help! My account doesn't show any funds. Is transferring funds an option I can use?

This card is accepted by what businesses?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my statement contains an unknown payment

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

Do I need to do something to get a new card once it expires?

I can't see a refund for a return I completed recently.

I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?

The app is not able to realize that it is me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?

There is a record of payment I never submitted on the app.

I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

When do i get charged a fee for using the card?

My money I had was gone and I could not get gas!

I purchases several items today. Why are they still showing pending?

Is it possible to go ahead and log in, although I have not been confirmed yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't make this payment!

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

There are automatic debits on my account that I did not make.

I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

I bought something abroad and the exchange rate applied is wrong

What do I have to do to activate my card?

Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?

Are there any hidden limit on the auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a payment with my card that I definitely didn't do myself, never seen that name before.

I'm checking the app and I see a payment that's not mine.

What are the restrictions of the disposable cards?

Why did the funds not transfer to another recipient?

My refund has not arrived, and I am unsure why. Who do I contact?

There is a payment showing as pending and hasn't posted for a few days.  When will it post?

Where do I go to change my account details?

I have young kids. Can they use this service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.

Why are you keeping my money from me by declining my card? What is going on?

Will it take more than 3 days for my transfer to reach my account?

For some reason my card payment hasn't worked. what can I do to look into that?

I need to know what these extra charges are on my statement?

Delete all of my account information and my account right now.

When shipped to the US how long is delivery time?

Its been 3 days, How long will my transfer take to get to my wallet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?

I didn't make this payment and it's on my app

I have transferred some money but the balance hasn't changed

I forgot what my pin number is and now am blocked can you help me get in?

I haven't received money from a transfer?

The ATM did not give me as much cash as I requested.

I got cash and the exchange rate should have been different than it ended up being.

What could the reason be that my payment card was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a payment in the app I don't recognize.

I don't recognize a charge on my statement.

Do I have to use a bank approved ATM to withdraw money?

How old do you need to be to use the banks services?

I need assistance with activating my new card.

Is there a charge for getting more cards?

My billing address changed and I need to update my information.

I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a card payment I'm not familiar with.

Is there a way to lookup where funds came from?

Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.

How long do I need to wait to see an update after I make a bank transfer?

What are the steps to finishing up with this account?

I'm confused ass to why my contactless is not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm worried that my card has been compromised because I see a payment that I didn't make.

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

There is no way for me to prove my identity.

I want a backup second card. Is this possible?

I must make several disposable cards every day.

What do I need to do to correct this failed transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there an uknown charge showing on my account?

I didn't make a payment that shows in my app.

Why was a fee added to my bill when I used my card?

Will there be a fee to receive a physical card?

I don't understand why there is an extra €1 fee in my statement.

I've been waiting for a top up to come through for over an hour and I need the funds now.

I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?

why hasn't my cash arrived yet from my cheque?!

There is a Direct Debit that looks suspicious.

Why is my withdrawl to cash still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a card payment that I don't recognize. What should I do?

In the App I see a payment that is not mine.

I would like to get both a Visa and MasterCard?

What can I do with a disposable virtual card?

Is there a specific date it can be delivered by?

My statement contained a one pound extra fee

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

Why have I been charged a small fee to use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

I think there's a purchase at a store that I didn't go to.

What do I need to know about topping up?

I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

I don't understand what a disposable virtual card is, can you help?

The exchange rate for my payment last Saturday must be wrong because I was charged extra.

With my new card, how may I activate it?

How can I check to see where my funds come from?

What are the steps to get my card back that was kept by the ATM?

I noticed an extra fee when I paid with my card.

I found my old card. Can I link it back into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't do a payment and I have it now.

There is an unauthorized payment in my statement.

Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

I tried pulling out money at the ATM and it gave me an incorrect amount back.

I shouldn't be charged any fee for transferring .

Can cash be used in physical locations to top up?

I can't see a transfer to my account I made.

Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?

To deliver to the US, how long will it take?

I tried to do a transfer and it's saying it declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

There is an unexplained $1 charge on my statement, can you please explain this to me?

The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why

I need to hold money, what currencies can I use?

Am I the only one who can top-up my account?

My transfer didn't complete. Why can't I access funds?

When I attempted to make a transfer, it failed.

Why is my money not in my account. I have already sent it out.

I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i didnt do this charge

It is listed in my app that I made a payment which I did not actually make

Why have I received a rebate for my payment after a week?

I need to add money to my account. Can I do so via bank transfer?

Help me unblock my account.  I entered the PIN wrong too many times.

My card payment might have been reverted.

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

I was told I would be getting a refund but I have yet to see it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a payment in my statement that is off

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

What are the reasons for my beneficiary not being allowed?

i am express delivering my card to the us, how long will that take

What does it mean when a transfer is "pending"?

something is wrong with my exchange rate charge

The exchange rate applied was incorrect when I was traveling outside the country.

How can I lookup the source for my available money?

I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

Please explain why my payment was declined? I thought everything was good.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My statement has a payment that I do not recall making

I've never been to that store.  That's a fraudulent charge.

how long should I expect to wait for my card to arrive?

My top-up has been reverted and I would like to know why.

Is it possible to transfer money to my credit card?

How do I go about verifying the top-up card?

I'm interested in learning more about disposable virtual cards.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a card payment I didn't make

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

My app says I made a withdrawal, but I didn't.

Is there a few for exchanging foreign currencies?

An ATM machine didn't give me back my card.

What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

I tried to get gas but my money was gone!

If I want to select a new PIN what do I do?

What's the procedure for canceling a purchase?

i used a check check yesterday to balance my account and it isn't showing up?

Do you charge extra for topping up with a debit or credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help.  There is a payment in the app that isn't mine.

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

Asked for $100 but only got $20. Why would this happen?

My payment is in the app but hasn't gone through yet

I might have been charged on my debit statement by fraud.

I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.

Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

Where did this extra €1 fee on my statement come from?

What should I do if I can't use my card?

Why does my statement show an extra fee?

There is a debit paymet that I don't recognize.

Can i receive transfers from my employer to this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know where this charge is coming from?

I'm noticing a payment/purchase at a company that I don't recognise.

There is a direct debit payment that I did not make.

I added money through a bank transfer and it is not showing in my balance.

I'm sure I have enough money so why didn't the store accept my card?

Why is it showing that my account has been charged a dollar that is showing as pending?

Who can I speak with regarding a lost card?

I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

Someone else made a Direct Debit transaction on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know if I made this payment on my card.

There is a strange payment on my card and I don't know what to do.

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

Help!  In the app there is a direct debit that I don't remember.

Is there a reason my payments are pending?

I had a problem with my card payment, can you help?

I can't recognise this Direct Debit payment.

I thought you guys offered free transfers. Why was I charged?

I deposited cash this morning, but it is not yet available.

How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment done with my card which i definitely did not do.Never seen that name before.

I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.

I can't use the app because I got mugged yesterday and they took everything. Please help.

There is a strange charge on my debit statement

The cast deposit from a week ago still is not in my account. Why?

I want to use auto top-up. Is there a limit?

Could google pay and top up be together?

Help!  What should I do?  My phone was stolen yesterday.

Why didn't my transfer to a beneficiary happen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where is my unknown payment from?

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

Are there any charges for receiving money?

I have young kids. Can they use this service?

My identity hasn't been verified.  Can I use my account?

What currencies do you accept for adding money?

I need to order a new card as my other one was stolen.

Why did I get charged a fee for transferring money?

My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?

Hi something is going on with the app.  I see some payments I didn't make?

What is the charge for paying with my card?

Why is there a direct debit fee in the App when I didn't do it?

My transfer was declined. Why did this happen?

What is the procedure for depositing a virtual card

Why are my withdrawals suddenly being declined?

I am trying to revert a transcation I did this morning

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see an unfamiliar payment on my statement.

I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?

I deposited cash this morning, but it is not yet available.

If I was travelling abroad, would I be able to hold currencies in euros?

How long does it take for money to transfer?

On my transfer there was a "decline" message

Why is a payment I made reverted back to my account?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi something is going on with the app.  I see some payments I didn't make?

I see a payment on my statement for  a place I didn't make a purchase at.

i put in money for vacation and its not showing. i need that money today, how long will it take

Am I able to order a disposable virtual card?

Someone withdrew money from my account, and it wasn't me.

When my card expires soon, how fast is the replacement card sent and what are the costs?

My card got charged twice for the same thing!

I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

There's a payment with my card that I definitely didn't create. I don't know anyone by that name.

I need another card for a member of my family. Is this possible? How soon can I get one?

My card was declined at a restaurant today and I don't know what the problem is.

Why can't a beneficiary receive a money transfer from me?

What businesses can I use this card with?

I got less than what i asked for in the ATM, why?

I am having a problem with verifying my identity.

What steps do I need to do to delete my account?

Questionable transactions on my account.

Why aren't my payment funds available to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.

A payment that I didn't make appears in my app.

I purchased an item and the exchange rate was wrong

How long will it take to deliver to the US?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Why was there an extra charge when I transferred money?

Can you issue both a Visa and a Mastercard to me?

I deposited a cheque and its been days and I still haven't received the cash!!

I've just been married and need to update my name

My new card came in.  How do I activate?

I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a payment with my card that I definitely didn't create. I don't know anyone by that name.

What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.

How do I replace a card that's going to expire?

Is it possible to top up with Google Pay?

I added money to the card but the transaction didn't go through

Why was my cash withdrawal cancelled at the ATM?

The recipient doesn't see the money transaction I made

I was using a foreign currecy to make a payment and the applied the wrong rate.

Am I able to open an account for my children?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A payment that I didn't make appears in my app.

I'm checking the app and I see a payment that's not mine.

the exchange rate was different than expected

What to do if my physical card is not working?

I'm expecting a refund but it's no where to be seen

Let me know what the steps for the identity checks are

How can correct Top up with the app to work correctly?

What currencies can be exchanged in the app?

How can I change my old pin to a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a payment that isn't mine on my app

After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?

Can you explain your refund policy, please?

Can you tell me how to get my card on the app?

Why can't I see my funds after I topped up?

I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.

Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.

I have the cash already, my account still shows up as pending.  How can my account be still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just looked over my statement and I don't recognize the name of a card payment.

I don't recognize a charge on my statement.

Which countries does your service work in?

I was not able to receive the correct amount of cash.

i accidentally entered in my retailers information, what should i do next

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a record of payment I never submitted on the app.

They is a payment I don't recognize on my statement.

Why did I get charged one pound seemingly randomly?

When will I receive a transfer from europe?

Please explain to me the process of getting a virtual card.

Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

I have zero dollars in my account. Can I submit additional funds via bank transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

Are there limits as to where my card will be accepted?

I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?

Do I get charged if I am receiving money?

How do you determine your exchange rates?

My salary is deposited in GBP. Do I need to choose the currency?

I don't understand why I was charged an additional fee for this service. Can you clarify?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A payment on my statement is wrong.

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

Can I use a disposable virtual card for any purchase?

How do I get Top Up to work in Apple Pay?

I need to order a new card as my other one was stolen.

I need several disposable cards made per day.

This fee shouldn't be there after I paid with a card.

Which documents do I need for this identity check?

I am trying to complete a transfer but I keep getting an error message.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app is showing a payment I never made.

A payment shows up on the app that I never made.

How and where can I find the identity checks?

What are the restrictions on the virtual cards?

I would like to get additional physical cards at this time

I made a payment and it was reverted and wanted to know why?

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

my phone was taken yesterday, what should I do about my account?

I am planning activating my card was it possible?

I couldn't make a transfer because it was declined

I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't make a payment that shows in my app.

What should I do if my card doesn't work?

I was charged an extra fee for a card payment. I was unaware of these fees beforehand.

I can't get my card out of the ATM, what should I do now?

How long does it take for a new purchase to stop being considered pending?

I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.

I thought you guys offered free transfers. Why was I charged?

I want to top up my account. Can I do it with Google Pay?

Why do you need all these details about my identity?

I made a cash withdrawl and there is a charge.  What is this?

I have transactions that I don't recognize - I think someone is using my card.

I've got to have one of those virtual cards.

I withdrew some cash, when is it going to show?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?

I think there's a purchase at a store that I didn't go to.

Is there a fee for sending out more cards?

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

I need to know how much it costs to transfer funds.

my friend has not got the money I sent last week.

What needs to be provided for identity verification?

I need to find out why my pending payment hasn't gone through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

I've never been to that store.  That's a fraudulent charge.

I need help- I got mugged yesterday and they took everything so I can't use the app.

Can I change my PIN without being physically present?

Is the fee with my cash withdrawal a mistake?

I messed up and made a transaction using the wrong account.

My card is showing the same transaction over and over again.

This stupid system is not letting me prove my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've never been to that store.  That's a fraudulent charge.

I deposited a cheque with some money, but the balance hasn't changed.

The other bank confirmed a transfer I made, but this account is not reflecting it yet.

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

Why won't you take my transfer, I keep getting an error message.

How long will it take for the cash I deposited this morning to show up?

The wrong exchange rate was used when I purchased an item.

I'm not sure where my phone is.  Can someone else use the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a strange payment in my account.

Why is there a payment I didn't do in my app?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

I want to start using my card, how do I activate it?

I tried using a check to update my balance, but it isn't work? Is something wrong?

what documentation do I need for the identity check?

I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.

Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

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Question: There is a strange payment on my card and I don't know what to do.

There's a payment with my card that I didn't perform. I don't know that name shown.

I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

I was getting cash and the card got stuck inside

Why am I charged a fee when using my debit or credit card?

Will my pin number be sent with my card?

What do I do if I have exceeded all my PIN tries?

I need a single use card for shopping online

Is there a reason I was charged an extra fee for using the ATM?

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

At what cash machines can I change my PIN?

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Question: Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.

I'm checking the app and I see a payment that's not mine.

What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?

I made an online purchase and the order has not shown up. Give me my money back.

What is needed for my daughter to open an account?

I might be paranoid, but someone may be using my card.

Do i have to wait to get the pin or can i set up a pin

I tired to get cash in the ATM but it was cancelled

My cash transaction isn't showing on my account

I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

Why was my cash withdrawal given the wrong exchange rate?

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Question: I am seeing in the App a payment that its not mine

How do I find out how or where this transaction on my account came from?

Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?

I bought an item and now I want a refund.

How long does it take for money to transfer as my balance hasn't been updated

I transferred money but the balance hasn't changed.

My card failed to work when I was shopping in a store

how many uses are the disposable cards good for?

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Question: There's a card payment with a name I don't recognize

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

Can I convert money into different currencies?

Looking at my statement I see that I was double charged for a payment I made.

At what age can a person open an account?

I believe my card has been compromised as there are funds showing that I did not receive.

I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

What do you use to figure out the exchange rate for the card?

Someone else used my card to withdraw cash from an ATM

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Question: There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

I deposited a cheque, but the balance hasn't changed yet.

Someone mugged my and stole everything.  I can't use the app.  What should I do?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

Can i receive transfers from my employer this way?

Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

I cannot tell what my top up currently is.

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Question: My app shows a payment I didn't make

I'm noticing a payment/purchase at a company that I don't recognise.

I got some items this morning but the payment says pending

I usually don't get charged for transfers, why was I this month?

I want to close my account & I will never do business with you again.

Why isn't my balance reflecting a transfer I did?

Why did my transfer not work, it says it was declined?

Which cards are accepted for topping up?

How come there is an extra fee on my statement?

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Question: I see a payment on my statement for  a place I didn't make a purchase at.

It is listed in my app that I made a payment which I did not actually make

I want to top up my account with a cheque

There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.

I don't know my PIN, how can I find that out?

What do I need to do to verify my funds?

Do you know the reason why my card payment was declined?

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Question: I think there's a purchase at a store that I didn't go to.

Was I charged more than I should of been for a currency exchange?

I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?

Why is there a direct debit payment on my statement that I didn't do?

After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

Why did the cash deposit not show up in my account?

Why am I charged whenever I withdraw cash?

Can I see where my money is being transferred from?

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Question: A payment in my account was made by someone I don't know

I don't recognize a purchase that was made with my card.

Is this app capable of exchanging currencies?

What types of top-up methods do you accept?

I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.

Why didn't my transfer get to the recipient?

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

Is there a reason why top-up needs verifying?

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Question: I'm checking the app and I see a payment that's not mine.

Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.

Can I change my pin number at a cash machine?

I bought something in another country but the exchange rate is wrong

Why am I charged whenever I withdraw cash?

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Question: I didn't make this payment and it's on my app

There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?

I did not receive the correct amount for the exchange rate.

What's wrong with my ID? I can't verify it.

If I was travelling abroad, would I be able to hold currencies in euros?

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

My ATM card isn't working for a withdrawl

I entered the correct pin but I still couldnt get funds.

How long does it take for a new card to ship?

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Question: why do I have an unknown payment?

I'm using the app and I noticed a payment that I didn't make.

Can I electronically transfer funds into my account from my American Express?

Will I be charged a fee for a SEPA transfer?

What reasons would cause my card payment to be cancelled?

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Question: I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

There is a strange card payment I don't recognise.

I transferred money to my account but it is not showing.

When will my transfer move from pending to confirmed?

How do I link the new card that I just got from you guys?

What is the length of a transaction completion?

how to i go about getting my virtual card

I think my account has been hacked there are charges on there I don't recognize.

Why am I still not able to see the money I deposited a week ago? This is urgent!!

Will my pin number be sent with my card?

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Question: There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?

What is this card payment, I do not recognize it.

How can I transfer money between accounts?

Are there going to be fees from adding money with an international card?

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

My cash withdrawal isnt showing on my account

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Question: They is a payment I don't recognize on my statement.

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

I have questions about how to transfer money to my account.

If I top up by transfer, am I going to be charged?

I have a card payment that has been pending for some time and would like to know when it is going to go through.

Did a card payment that I made get cancelled?

Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

How long will it take my card to get here?

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Question: Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.

There is a strange card payment I don't recognise.

I received my new card.  Where is it in the app?

How can I request cash back? The ATM gave me the wrong amount that I've been charged though...

Online banking is not showing my cheque or cash deposit so the balance is incorrect.

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Question: There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.

I didn't make a payment at this business.

My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?

I need help proving that this is really me and to verify my identity.

I paid with my card and got charged an extra fee, what's up with that?

Is there a way to view the history on where my funds came from?

Why am I seeing a fee for transferring money?

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Question: I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?

How do I find out how or where this transaction on my account came from?

I purchases several items today. Why are they still showing pending?

Can I top-up any amount I wish on any given day?

Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.

Help! I need to transfer something to China.

the balance has not changed, but I have deposited some money

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Question: Payment I did not make.

I don't recognize a purchase that was made with my card.

Is there a reason that my transfer failed?

Hey, I have my card, how do I get it to show in the app?

In a month, my card will reach its expiration date, am I required to request the next card?

I was charged multiple times for one transaction.

Why hasn't my cash arrived from a deposited check?

I was blocked by using the wrong pin too many times, can you help me?

I got charged a fee for transferring money.

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Question: I saw a payment come out of my account for a merchant I don't remember.

There's a payment with my card that I didn't perform. I don't know that name shown.

I think someone stole money from my card

Can you give me the restrictions of the disposable cards?

Will the transfer show up in my account soon?

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

I have a transfer that is still pending.

My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?

There's a possibility that my card was compromised.

Can I use American express with apple pay? Why does it make my top up not work?

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Question: I don't think I made this transaction on my statement

I'm noticing a payment/purchase at a company that I don't recognise.

Do you have an age requirement when opening an account with your service?

Can you unblock my account?  I entered the PIN wrong.

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

I'm waiting for my transaction to complete.

I have an unknown debit charge in my statement, why?

I need to stop a transaction that I made.

I have no idea why there is a dollar that has been charged to my account.

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Question: Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

There has been a payment  in the App that has not be done by me.

How can I look at where my available cash is coming from?

Why has my card been charged an extra pound?

I got my American Express in Apple Pay, why is top up not working in my country?

I've got to have one of those virtual cards.

Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent

I no longer need AUD, I need GBP instead, how can I make this happen?

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Question: I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?

Why is it I am charged an extra fee when I use the ATM?

How much does it cost for additional cards?

It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!

I am confused why there is cash I did not accept in my account

Will I be charged for a top off transfer?

I didn't know there was a charge for tranferring. What is the charge?

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Question: Why is this payment on my app

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

I'm still waiting for my top-up to go through

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

What do I do with my "decline" message on a transfer?

There is a payment that i made that i noticed has not gone thru yet. Can i ask why?

There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?

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Question: In the App I see a payment that is not mine.

How do I find out how or where this transaction on my account came from?

Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.

In regards to my card payment, the exchange rate is incorrect.

Can I transfer money to my card via bank-transfer?

Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.

Please tell me how to edit my personal details.

I can't find how to top up my account with a check.  Where is that?

I transferred some money recently and saw a fee on my account, what's that for?

Can I set it up to add money every few days automatically while I am traveling?

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Question: There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

Is there a limit on how many times I can use a disposable card?

My transfer into my account isn't showing up.

Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?

The exchange rate for my electronic payment is incorrect.

Can you tell me where my readily available cash has come from?

I blocked my card by mistake, how do I unblock it?

How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked

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Question: I did not do this payment

When exchanging currencies, is there an extra fee?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

My beneficiary didn't receive my transfer

I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.

Is there a charge to use a Top up card in the US?

What can I do if my card details where stolen from my car? I think they used my card to buy gas.

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

My phone has been stolen.  How can I make sure no one uses my account from it?

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Question: i dont recognize a charge on my card

One of my card payments, I don't recognise the name of the merchant.

What are the steps for my friend to send me money?

What should I do if my passcode won't work?

I can't find any option to top up with a cheque?

What do I do to verify my source of funds?

On my disposable card, is there a transaction limit?

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Question: I'm noticing a payment/purchase at a company that I don't recognise.

After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?

Do the disposable cards have restrictions?

Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?

Why am i being charged for withdrawing cash funds?

I've been waiting for a refund where is it?

I want to top up my account. Can I do it with Google Pay?

Is there a way to top-up when it reaches a certain balance?

i put money on my card and i dont see it on the balance

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Question: There has been a payment  in the App that has not be done by me.

What kind of costs are involved for exchanging currency?

The exchange rate for my cash withdrawal was incorrect

Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before

I don't see my card anywhere in the app.

Why is the exchange rate wrong for my cash withdrawal?

What kind of cards are supported?  What currency?

What do I need to see my source of money?

Why does the same transaction appear multiple times?

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Question: I do not recognise this card payment.

There's a payment with my card that I didn't perform. I don't know that name shown.

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

Can you tell me whats going on with my card it seems to be not working?

I deposited some money, but the balance has not changed.

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

Why did I get charged a fee for my transfer?

How do I sign up for a card if I'm in America?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

Do I have a $1 extra fee on the statement?

The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

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Question: I do not recognise the card payment.

There is an unauthorized payment in my statement.

Where can I have a new bank card sent to China?

Is there a reason for my top up to be cancelled?

Was there a way for me to get tracking for that?

When will I have access to my pin number?

Could I get a MasterCard and Visa from you?

I might need to exchange between USD and GBP, is this possible with your app?

Why is verification for my identity needed?

I want to activate my card, how do I do it?

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Question: There is a payment I don't recognize

I transferred money from the US, How long does it take?

I am reluctant to use ATMs international because I don't get an accurate exchange rate

Do I need to select a preference to receive my salary payments in GBP and, if so, where?

Can I set up to my account to automatically top up?

The exchange rate for foreign ATM currency is wrong.

Help! I think someone has made a cash withdrawal with my card!

why can't my beneficiary make transactions?

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Question: One of my card payments, I don't recognise the name of the merchant.

I'm using the app and I noticed a payment that I didn't make.

Can you help me with proving my identity?

I'd like like to know where I can order a virtual card?

I did a payment but it was reverted by the app

I returned an item but don't see it on my account?

I have the funds, why can I not use my top-up?

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Question: I'm using the app and I noticed a payment that I didn't make.

Why is there a payment I didn't do in my app?

What do I have to do to prove my identity?

I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

How come there is an extra fee on my statement?

Where can I check to see where the money in my account came from?

What forms of ID should I use for verification?

I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.

My topup got reverted. Please let me know if there is any issue in system.

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Question: What is this card payment, I do not recognize it.

There is a strange card payment I don't recognise.

Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.

I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?

Do you know how I can verify that I did a top-up to my card?

How long should I wait for top up go go through ?

Where is the card I ordered 2 weeks ago?

I was checking my statement and I think one of my card payments has reverted

What information do I need to gather in order to activate my card?

Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?

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Question: I have an odd payment in my statement

I don't recognize a charge on my statement.

Why has transferring money resulted in a charge?

Why did I not get the amount of money I requested?

My cash deposit isn't in my account. What happened?

I would like my money back for an item I purchased

Please help me unblock my pin which I put the wrong one too many times.

Why do I see an extra €1 charge on my statement?

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Question: There is  a charge I don't recognize.

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

I lost the code and can not get into the app. Help!

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

Will the card be a Mastercard or a Visa?

I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?

How long should it take for my top-up to finish? I've been waiting a while.

Why hasn't my return cleared my account?

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Question: There's a payment with my card that I didn't perform. I don't know that name shown.

I didn't make a payment at this business.

What is the process for unlocking the pin?

What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.

Why was I charged this extra fee while doing a transfer?

I got a strange cash withdrawal in my statement

I already have a card and want to link it

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

Can I use the apple watch to make a top-up?

A direct debit payment I didn't do shows in my app

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Question: There is an odd payment in my statement

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

Can you explain why my transfer was unsuccessful?

The exchange rate was wrong in the foreign country I got cash in.

Why is top up not working for my apple pay app

Please tell me how disposable virtual cards work?

I made a check deposit but the cash hasn't arrived in my account yet.

Why  am I being told this  transfer will not  go thru

My account says I have a pending transfer.

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Question: Why is there a payment I didn't do in my app?

After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

the exchange rate was different than expected

Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.

What are age requirements for opening an account?

How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.

My card is about to expire.  How do I get a new card?

There is unexpected money in my account.

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Question: I'm not recognizing the card payment.

I didn't make a payment at this business.

What number of transactions can i do with one disposable card?

Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.

I am trying to find out how to exchange currency X with currency Y.

My card wants to be topped what do you guys support?

Why would the app show a withdrawal that I did not make?

The exchange rate is incorrect for my payment.

There is a direct debit transaction that I did not authorize

A duplicated payment was made for something.

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