Question: Do you offer account's for minors?

Do you have a children account available?

Why hasn't my refund been appiled to my account?

What is the proper way to activate a card?

What do I do if my card is about to expire?

There is an extra charge on my account I didn't authorise, it's just £1, what is it?

My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.

There is a payment done with my card which i definitely did not do.Never seen that name before.

I think a card payment I made was cancelled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have a children account available?

How do I use American express to top up my account?

Can I transfer money to my card via bank-transfer?

I'm having money transferred from Europe, how long will this take?

can you tell me where to find the top-up verification code?

I was getting cash and the card got stuck inside

I can't see a refund for a return I completed recently.

Is there a way to see where my money originally came from?

How long before I can see that my cash withdrawal has taken place?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I open up an account for my child?

My new card isn't in my app, how do I get it in there?

There is a payment on my card that I do not recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would I be able to open an account for my daughter?

We want to start a college fund for my daughter.

My credit card for was not approved for a top-up transaction.  What happened?

Is there a longer processing time for international bank transfers?

Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?

I didn't know I was going to get charged to use my card.

do i need to wait to get my card before getting a pin

While getting cash, I was charged a fee.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would I be able to get an account for my child?

My account says I have money but I withdrew it in cash.

My Bank is in Europe, how long will the transfer take?

Why can't I withdraw funds from my account?

How do I exchange currencies using this app?

What commission do you take for currency exchage?

My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you guys have any age restrictions?

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.

i accidentally entered in my retailers information, what should i do next

I've made a bank transfer but the money doesn't seem to be in my account.

I think there's been an unauthorized cash withdrawal from my account.

I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.

I don't know what this Direct Debit payment is.

When will the money from a transfer be made available on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the age limit?

what currencies can I receive my salary in with this?

Will you guys charge me for topping up by transfer?

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

I noticed my card payment was cancelled, can you tell me why?

What if I need to use GBP instead of USD?

Help me order a new card that's going to be expired soon.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could my daughter open an account?

My account shows that I made a cash withdrawal but I cannot remember doing so!

There's a payment in the app that I didn't authorize.

The exchange rate for my electronic payment is incorrect.

How long does it take for a top up to go through

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?

I bought something in another country but the exchange rate is wrong

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my teenager have an account?

Will my card work at all merchant locations?

Why isn't my purchase exchange rate correct?

What currences are available for exchange?

How many disposable cards can I make in a day?

the transfer went through but now it has been pending for quite a while. i need this to go through already

What are the top up charges for all US cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: At what age can my children use your service?

Is it possible for me to set up separate accounts for my kids?

How can I tell what foreign exchange rate I will get?

I noticed a duplicate charge on my statement.

There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?

How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

How do I tell if my top up was reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I allowed to get an account for my daughter?

Salary in GBP has been received. Does it need to be configured into another place?

Tell me why my card payment would be reverted.

Whats the maximum disposable virtual cards?

I have used all of my PIN tries. What should I do now?

I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

I tried to buy something online but my funds were transferred back to my account. What is happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the requirements to open an account for a minor?

Is there an age limit for opening an account?

I want to cancel a transfer I just made.

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

I cannot remember my passcode, is there a way to retrieve it?

Will I be sent a new card before mine expires?

where can i located the auto top up function?

I think a card payment I made was cancelled.

My account balance has not updated since I deposited a cheque recently.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old do my kids need to be to open an account?

What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.

My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue

I live in the EU, can I get one of your cards?

There's an error in regards to the exchange rate for an item I bought.

Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.

Any place that takes Mastercard would be fine.

Can you tell me how many currencies I can hold?

My card payment has not been withdrawn from my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I make an account for my kids?

Is there an age limit to when my child can use these services?

Why is there a fee on my money transfer?

I need to exchange foreign currency will i be charged?

Do you have any fees if I want to add money using an international card.

Can this app be used to exchange currencies?

I would like to know the countries you are offer services in?

I deposited money in the form of a cheque, but my balance has not increased.

Why isn't my balance updating after depositing cheques and cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an age limit to open an account

Is there an age limit to when my child can use these services?

Did I do something incorrectly? Where is my top-up?

I tried to deposit a cheque into my account and it is not letting me.

I've forgotten my app passcode completely.

I saw there is a cash withdrawal from my account via the app which I did not complete.

How can I tell if someone else is using my card?

I need to activate my card, how is that done?

Why isn't my refund shown on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible for me to set up separate accounts for my kids?

Whats the minimum age to have an account

Please tell me why I am having problems transferring to a beneficiary.

Can you tell me what the cash withdrawal is in my statement?

I'm interested in learning more about product refunds.

I want to top up from my Apple Watch, can I?

I don't understand why there is an extra €1 fee in my statement.

Can you tell my why my funds transfer did not work properly?

How does a bank transfer for topping my account work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: We want to start a college fund for my daughter.

How old does my daughter have to be to open an account?

what amount of time does it take for a transfer to reflect and be available

How can I go about getting a disposable virtual card?

What currency is supported for exchanges and holding?

When I got cash I was charged an extra fee!  Explain!

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

I would like to know why so much identity information is required?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a minimum age for having an account?

Is my daughter eligible to open an account?

Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

I'm looking in the App and can't find my PIN, where should I look?

What are the limitations on the disposable cards?

When can I expect a transfer from Europe to go through?

I believe my card has been compromised as there are funds showing that I did not receive.

What are the maximum amount you can do for auto top-up?

What is the price for an additional card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What age do you have to be to open an account?

what is the age limit for opening a new account

What fiat currencies are used for exchange?

I purchased something overseas and the incorrect exchange rate was applied.

When I got cash, the exchange rate applied was wrong.

How much do I need to pay for a transfer?

Can I use my account without verifying identity?

Tell me why I need top-up to be verified?

It says pending status for my payment. Why?

How can I find the source for my available funds and money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I want to get an account for my daughter, can I do that?

How many incorrect attempts cause card to be blocked?

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

I do not understand why my pass-code is not working.

I need to order a new card, can you please direct me to the virtual cards?

I want to exchange USD and GBP with the app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old do my kids have to be use this?

I completed a transfer that isn't showing up on my account.

I got a message that I cannot name X as a beneficiary.

I topped off my card is that something you will charge me for?

On what do you base your exchange rates?

I got a message that my transfer was declined.

My address details have changed and I want to update them

Please help me!  My physical card isn't working right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My daughter needs to open account.

Can you help me reset my passcode? I forgot it.

Why isn't my Google Pay top up working for me? Did I do something wrong?

I bought something and I take issue with the exchange rate applied.

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

How can I receive verification for the source of my funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my daughter eligible to open an account?

I thought you guys offered free transfers. Why was I charged?

Do I have to top up in euros if I use a card, or can I use a different currency?

My exchange rate is wrong when I get cash.

The activation process did not work, please help?

What can I do to make my physical card work?

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

I'm wondering how long it takes for my money to get to me after a bank transfer.

Help me please, My Apple Pay American Express top up does not work.

Help! I made a transfer in error and need to cancel it before it's complete!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old can one use your service?

what is the age limit for opening a new account

Can you tell me what cards and currencies you support?

Why was I charged a fee for transferring money

I want to add money to my international card, so are there any fees charged to do this?

What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.

I don't have my mobile device and am unable to make the payment because I forgot my details.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hold old do my kids have to be to use the service?

As my kids get older are they able to get set up with their own accounts?

I want to top up my account by a bank transfer, but will I be charged?

Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.

Can you tell me where to find top up by cash deposit?

Why am I not seeing the check I deposited this morning in my account?

I got charged for with a fee for paying with my card.

Can you tell me why my transfer declined?

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

Which cash machines will allow me to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have any accounts for children ?

My son has just turned 13, is he old enough for an account?

I deposited a cheque, but my account balance stayed the same.

Why is the exchange rate different than expected on my transaction?

I was unable to transfer money from my account.

When exchanging, how much are the rates?

I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

Please provide details on how to top up my account using transfer option

Can I specify a day for my card to be delivered?

What can I do about a direct debit transaction on my card that I didn't make?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old do kids have to be to open an account?

If I want my son to have his own account is that possible?

What's your refund policy if I bought an item from you?

Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.

Visa and MasterCard, can I get them both?

I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?

There was a transaction this morning that I'd like to reverse.

I may need to dispute a Direct Debit payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I want my son to have his own account is that possible?

It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!

It's not letting me transfer money to my beneficiery.

I can't figure out how to unblock my pin number. Can you help me?

Please tell me the steps to verify my identity.

What do I do if my smart phone was stolen?

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

I need to move money from another bank to this account.

How long does it take for cash withdrawals to hit my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I open an account for my children?

Is there an age limit for opening an account?

Is getting my identity verified required before I can use my account?

How do I transfer funds directly from my credit card?

am afraid someone may have gained access to the info on my card.

How long will a transfer from Europe take?

How can I check if I have received a refund if it is not yet on my statement?

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

Why is it necessary to verify the top up?

How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: At what age can a person open an account?

From which age can my kids use your service?

I've transferred money into my account but the balance is the same

I punched in the wrong pin too many times and I'm locked out.

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

I just initiated a transfer but I'd like to cancel it.

Why is there a random payment in my statement?

The exchange rate is incorrect for my cash withdrawal transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have any age limit?

My order hasn't shown up yet, what can I do?

Are there any specific cash machines that I have to go to in order to change my PIN?

There is a direct debit payment I don't recognize.

I've never been to that store.  That's a fraudulent charge.

My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any age limit?

Is there a possibility to open an account for my sons and daughters?

What do I need to do to perform identity checks?

Are there a certain amount of transactions i can do with one disposable card?

Do i have to wait to get the pin or can i set up a pin

What currencies are approved to add money?

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

The exchange rate for my cash withdrawal was incorrect

How do you decide what your exchange rates are?

I was charged an additional amount of money for making a purchase with my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I open an account for my children?

How old do you have to be to open an account?

The app says I got cash from an ATM but I didn't

A transaction posted twice to my account.

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

I'm not happy with service and would like to delete this account.

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

What is the procedure for an expired card?

The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??

Why is it required to verify my identity?

How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the age limits for your service?

what is the age limit for opening a new account

I am unable to access my app due to forgetting my passcode.

Should I complete my security verification before I can use my account?

how many uses are the disposable cards good for?

Why was my cash withdrawal cancelled at the ATM?

Everytime I try to prove my identity it won't let me.

I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

How do you come up with your exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What would the age limit be?

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

Can I get a physical card for free, or is there a charge?

What information do I need to see my source of money?

Can you explain to me why a cash withdrawal shows up as pending?

I'm still waiting for my card that was issued a week ago. What should I do?

ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!

Why has my deposit in the ATM not cleared yet?

I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an age limit to when my child can use these services?

Is there a possibility to open an account for my sons and daughters?

How many different currencies can I hold money in?

How can I exchange USD and GBP in the app?

would I need to pay extra for exchanging currencies?

Is it possible to exchange currencies on the app?

Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?

Is it possible for me to track the card is was mailed to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old do you need to be to use the banks services?

Why would a merchant revert a card payment?

Why is the exchange rate on my card wrong?

I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?

What's the phone number to freeze a card?

Do the disposable cards have any restrictions?

I got a transfer fail message, but no explanation of why-- what happened?

Can I receive payment in another currency?

I sent a payment, but the person I sent it to says they don't have it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I open an account for my offspring?

What is the appropriate age for my child to be able to open an account?

How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.

I was charged more than once in a single transaction

I don't understand why I'm being charged for using my card.

I want to transfer a sum of money from another bank account I have into this one

Even though I made a cash deposit, I am not seeing it in my account.

How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

I just topped up, and the app denied it.

Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old must I be to open an account?

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

The exchange rate you are using is bad.This can't be the official interbank exchange rate.

I'm looking at my statement, and my refund is not on there.

I paid with my card so so why was I charged a transaction fee?

How can I tell what foreign exchange rate I will get?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to open an account for my kids can I do that?

I have kids and I'm curious at what age could they start to use your service.

Is it possible for me to give my daughter a second card for this account?

I am unhappy with an item I bought. How do I get a refund?

Why was I charged extra on my last UK pound to Russian ruble exchange?

What steps do I have to go through in order to activate my new card?

Can you explain why my payment was charged a fee?

How much is the charge for a foreign currency exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old do you have to be?

Do you have to be 18 to make an account?

My card hasn't been working for even small transactions today.

I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

Are there any restrictions to where I can use my card?

What do I need to know about topping up?

Why is my ATM cash withdrawal not working?

Show me how can my friends top up my account.

I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?

What should I do if my physical card isn't working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What about my children?

What is needed for my daughter to open an account?

Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?

Is it simple to transfer money using my credit card?

Why was a fee added to my bill when I used my card?

I was wondering if I could get a second card on this account? I would like my daughter to have one.

I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

What do I need to do to get my new card which I have requested 2 weeks ago?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old does one need to be?

Am I able to open an account for my children?

What currencies can I use to top up my account?

I want to top up by using a credit card, which ones do you support?

Should I complete my security verification before I can use my account?

Are transfers not free? I didn't know I would be charged for transfers.

Where am I able to get my PIN unblocked?

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to get an account for my child.

From which age can my kids use your service?

I just replaced my phone so do I have to make a new account?

I am still waiting for a the cash I deposited this morning

my pin hasn't arrived in the post! How do I cancel it or get a new one?

How do I get my money back for something I bought?

I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?

I didn't know I was going to get charged to use my card.

What do I do with my "decline" message on a transfer?

I am being charged the wrong amount on my card.

What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.

Where is my recent refund in the my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any way I could open an account for my daughter?

How old does my daughter have to be to open an account?

What is the procedure for activating this card?

I'm looking in the App and can't find my PIN, where should I look?

Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?

I couldn't make a transfer because it was declined

I need to transfer something to China. It is urgent. How many days will it take to get there?

My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.

What happens with the duplicate charge in my account?

Are there directions to get a new passcode if I forgot mine?

Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.

How long will a transfer from China take? I need to transfer something from there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Whats the minimum age to have an account

How long will it take to deliver to the US?

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

What is the reason that my top-up is still pending?

I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?

What steps do I need to take to exchange currencies?

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

Am I able to get a refund for something I bought?

what is the fee for a transfer into my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: are there age requirements

I tried topping up my account but it failed, can you help me?

Are purchases returnable for full refund?

My transfer is failing when I try to do it.

I deactivated my card but would like to reactivate it.

Will there be a charge for topping up by account with a SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: From which age can my kids use your service?

Is there an age limit for opening an account?

I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

If my card becomes expired what can I do?

Will my friends be able to top up my account?

There are funds showing in my app that I did not receive.

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

If I want to select a new PIN what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my child too young to sign up?

How old does my daughter need to be to have her own account?

I want to transfer money with my credit card.

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

Why is there some cash that I did not deposit in my account?

what is the exchange rate for foreign ATMs

Is there any way I can get more physical cards to use with my account?

Is there a specific date i can have it delivered?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My son has just turned 13, is he old enough for an account?

Do you have to be 18 to make an account?

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

How can I create another card linked to this account?

I tried my PIN too many times and now my card won't work!

Can I quickly send a transfer from China?  How long will it take?

I just pulled money out of the ATM and was charged a fee, WHy?

I think I got charged twice for the same thing

I want a disposable virtual card, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a possibility to open an account for my sons and daughters?

As my kids get older are they able to get set up with their own accounts?

How do I know what my account is set to, I am paid in GBP?

Is there any way to see my card in the app?

How long does it take for me to get my new card?

What do I do if there is an electronic debit that is not correct?

I can't find the money I just added to my account.

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

Top up is not working even though I have my AMEX in apple pay.

This stupid system is not letting me prove my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old do my kids need to be to use your service?

Do you have an age requirement when opening an account with your service?

Where do I access the auto top-up function?

Can I use a transfer to receive my transfer?

How can I go about ordering a virtual card?

Is there any fees associated with receiving money with this account?

It's been a week since I ordered my card and it's not here. Please help?

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are age requirements for opening an account?

Can you tell me why I haven't received my new card yet?

There's a cash withdrawal I am certain I did not make

My accounts been charged a payment for something I didn't make.

What can I do if my card details where stolen from my car? I think they used my card to buy gas.

What cards do you accept to top up my account?

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

Is it free to transfer money or is there a fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My daughter needs an acount.

How old do you have to be to open an account?

I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

What do I do when a charge has been made that I did not make?

I'm trying to verify my top up card, how do I do that?

Why did I get charged more for using my card?

My card expires very soon.  What is the cost and delivery time to get a new one?

What's the process to receive a second card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get an account for my daughter?

Visa and Mastercard can both be received from you?

Will I need a new card or can I put my old card back into the app?

I believe that a card payment I made was cancelled.

Please tell me why I would have to pay a fee for a recent payment. Thanks.

There is a fee from a transfer that is not supposed to be here!

How do I find the code needed in order to verify my top-up card?

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

Can I have my money refunded for an item

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I open an account for my children?

Do you only use Visa or do you have Mastercard too?

Why did the transfer fail when I attempted to do it earlier?

Can you tell me where my funds come from?

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

What went wrong when I tried to do my transfer?

There is a cash withdrawal in my account that isn't mine.

There is unexpected money in my account.

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

Why did you charge me for taking out cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my daughter make an account?

How old do you have to be to open an account?

I did not have the right exchange rate applied to my situation of pulling out cash

I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

What should I do if my card doesn't work?

I was attempting to top up with my card but the money has vanished!

My address details have changed and I want to update them

I don't recognise a Direct Debit payment

I transferred some money recently and saw a fee on my account, what's that for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is needed for my daughter to open an account?

What is the appropriate age for my child to be able to open an account?

There is an extra $1 charge on my statement, why is that?

What is limit of disposable cards  I can make per day?

I am being charged a pound out of nowhere. What is this?

I just got my card and cannot get it to work.

I used an ATM and there was an extra charge.

If I exchange currencies frequently, is there a discount?

I was trying to top-up and my credit card was declined. Can you tell me why?

Can you please explain how to transfer money using the bank transfer process?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old do you have to be to open an account?

Do you offer account services for children and teens?

Using your app, would I be able to exchange between USD and GBP?

Why is my beneficiary not being allowed to get payment services?

Is there a fee for making a payment? If so, let me know why.

Tell me how to top up my account using bank transfer.

Why hasn't the money I transferred into my account shown up yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would it be possible to open up an account for children?

I had to pay money for paying with my card.

Are there any restrictions for the disposable cards?

Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.

why are all my identity details required

Can I use your app to exchange USD for GBP?

Was I charged more than I should of been for a currency exchange?

There are duplicate transactions on my account

I'm not sure what I need to verify my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an age limit to get an account?

Do you have an age requirement when opening an account with your service?

Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

Do I need any kind of proof for the identity check?

Why did I not get the amount I specified at the ATM?

How long does it take for pending to go through

I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?

Is exchanging currencies a feature of the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: As my kids get older are they able to get set up with their own accounts?

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.

I went to top up my card and it was cancelled.

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.

Why will my transfer not go through?!  Keep getting an error message.

I am planning activating my card was it possible?

I believe there is a mistake because a payment I didn't make shows in my app.

How can I check on the delivery status of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a limit for age?

Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?

Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account

I don't have my card in 1 week.  Should I be worried?

I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?

i have tried everything to complete a transfer but can't, what should i do next

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

When will my card come? I need it as soon as possible!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I make an account for my daughter?

Do you have to be 18 to make an account?

I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?

Why did I have to pay extra because I paid with my card?

I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?

Is there a charge to use a Top up card in the US?

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

I messed up and made a transaction using the wrong account.

Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my 8 year old grandson open an account at the bank?

Is there somewhere I can send a check to add to my account?

What's wrong with my card? The clerk at the grocery store said it was declined.

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

I made a cash deposit to my account but i don't see it

I just got a new card how do I get it to start working?

Which foreign currencies do you accept for adding money?

There is a strange card payment I don't recognise.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the minimum age limit?

Do you have to be 18 to make an account?

Please provide me a list of ATMs that accept my card.

how long does it take to reflect in my balance a top up

How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?

Will I be charged for receiving the money?

What fiat money can I used in the exchange and holding?

Will I be charged a fee to top up using a debit or credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old do I need to be?

If I can't choose my card type will I be able to use it everywhere?

I don't have my passcode to access the app.

I don't understand why there is an extra €1 fee in my statement.

In which stores can I shop with this card?

Can I change my details because I moved?

What are the fees for using transfer to top off my account?

What's taking so long for this payment to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process for setting up and account for my child?

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

What do I need to do to receive my payroll in the account?

I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?

Can you tell me how transferring money into my account works?

What kinds of cards can I use to top up?

Can you change the rate for the item I bought in a different currency as it is wrong?

I received a fee for obtaining cash, is this correct?

The ATM is showing it gave me the money I requested but I didn't get that amount.

I was wondering why my payment hasn't gone through yet, its been a while.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is minimum age for an account?

How can I find out the source of my available cash?

I've been waiting since Friday, where is my money?

Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

I'm unhappy with the exchange rate your cash transactions.

Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened

Can someone please explain to me where my source of funds came from?

I tried to make a transfer but it failed. will you tell me why?

When I received my cash; they had my exchange rate incorrect.

How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have a limit for someone's age?

Do you have an age requirement when opening an account with your service?

What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.

There is no way for me to prove my identity.

How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.

A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?

I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

I didn't withdraw the amount of cash that is showing up in the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the age limit for opening a new account

I tried to make a transfer but it failed. will you tell me why?

how do i get into my account and edit my details

I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

There is a direct debit payment that I did not make.

Can I add money to top up my account via a bank transfer?

Why is it necessary to verify the top up?

Help me please, My Apple Pay American Express top up does not work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I start an account for my kids?

Am I able to open an account for my children?

My top-up has been reverted and I would like to know why.

Why is top up not working if I use my American express with my apple pay?

Is getting my identity verified required before I can use my account?

I need my card to be activated right now.

What is this fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an age limit for opening an account?

How old does my daughter have to be to open an account?

When I got my cash, the amount was not what it should have been, based on the exchange rate.

Will my new card work outside of the EU?

What kind of ATMs would this card be accepted at?

How do I change the details in my account?

Why can't I see my refund in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many years old do I have to be?

Will you assess me more fees if I top up with an international card?

Please explain why the funds I added were returned to my account.

What is your opinion on the exchange rate?

I bought a product a week ago, but may need to return it.

Are there limitations to what currency I can hold?

I transferred money but the recipient does not see the funds in their account?

How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

Why was I unable to finish this transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the age limit for an account?

Is it possible to obtain both a Visa and a Mastercard from you?

The transfer was accepted but now it's stuck on pending. When will it go through?

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

How soon will my balance be updated to reflect my transfer?

What should I do when my card reaches its expiry date?

what is going on with my cash withdrawal? the exchange rate is wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I set up an account for my children?

What's the youngest I can be to open an account?

I got charged a service fee on my account. Can it be waived since I didn't know about it before?

Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.

Please list what fiat currencies are supported for both holding and exchanging.

I was trying to top up my account and it isn't working

Is there a limit to how much I can top-up?

is there a reason i need to verify top up

There was an extra charge when I used my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the appropriate age for my child to be able to open an account?

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

The exchange rate used on your app is really bad. I'm considering closing my account because of it.

I am confused why there is cash I did not accept in my account

I put money in my account a week ago but its still not there, what is happening?

Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?

The amount of money I pushed at the atm machine did not come out of the machine.

I would like to change my personal details.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: At what age can I open an account?

I need to set up an account for my daughter, how would I do that?

What is the extra fee that showed up on my card?

What is the maximum transactions for one disposable card?

I recently deposited some money into my account, but it still isn't showing up. What's going on?

The ATM is showing it gave me the money I requested but I didn't get that amount.

Please explain why my top-up hasn't been processed yet?

How come I got charged extra for withdrawing cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to open an account for my children?

What's the youngest I can be to open an account?

I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?

I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

I think the exchange rate for the cash I withdrew was wrong.

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

I wasn't able to use my top up card because the money I put on there wasn't there anymore

It says pending status for my payment. Why?

Can you  tell me how to get AUD not GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my children open an account?

How old do you need to be to open an account?

Why does it matter that I prove my identity?

I have my card here with me and someone has just made a withdrawal for 500. Please help!

I see a reverted payment on my account. Why has this happened?

When I look at my statement there is an extra fee, that is for what?

How long will a transfer from Europe take?

Why won't you accept my payment? I keep trying with this card and it's not working.

I tried to get funds in hard cash but it was rejected!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have to be 18 to make an account?

I have kids and I'm curious at what age could they start to use your service.

Do you know how I can verify that I did a top-up to my card?

Why am I charged a fee when using my debit or credit card?

How long should I wait for top up go go through ?

Why was I charged more than I should have been?

Am I able to order a disposable virtual card?

How can I revert a transaction from this morning?

I have a transaction showing up more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old does my daughter have to be to open an account?

My phone was stolen, what should I do first?

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

Is there a way I can check on the card on route to me?

why can't my beneficiary make transactions?

how can i get it to add money automatically while travelling

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to open an account for my child.

How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.

How long will it take my card to get here?

I want to op up my account by using bank transfer. How do I go about it?

Are there any restrictions to where I can use my card?

I don't know where this debit transaction on my statement came from.

I got charged twice for the same payment. Please removed the pending payment. Thank you.

I believe that a card payment I made was cancelled.

What's going on? My card wont accept any transactions.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have young kids. Can they use this service?

What are the age requirements for service?

I could only take the amount of money that was available to me which was less then I expected.

It's been more than a week since I had a return charged to my card, why hasn't it showed up?

I think a payment I made with a card was cancelled.

Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?

I see cash withdrawal activity in the app that is not mine.

Is there a way to lookup where funds came from?

I want to use auto top-up. Is there a limit?

I tried to get cash in the ATM but it was not approved

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the age requirements for service?

I need to set up an account for my daughter, how would I do that?

what is the correct exchange rate for getting cash

What currencies are approved to add money?

How fast can I transfer something from China?

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

I have an unknown debit charge in my statement, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old does my daughter need to be to have her own account?

Do you offer account services for children and teens?

I have a cash withdrawal that says it's pending, why?

I am traveling, what can I do to set up auto top-up?

Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?

My statement contained a one pound extra fee

What do I do if the ATM swallowed my card?

There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old do you need to be to open an account?

I have kids and I'm curious at what age could they start to use your service.

Is there a reason my top-up has been cancelled?

Could you assist me in finding my lost card?

Do I need to set a limit on auto top-up?

I was not able to receive the correct amount of cash.

Please help me.  I don't know my code to get into the app.

Could not complete transfer, states 'declined'

What happened to my top-up? I think it was cancelled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have an age requirement when opening an account with your service?

I need to set up an account for my daughter, how would I do that?

How long will an urgent transfer from China take?

Is there a way to lookup where funds came from?

Which cards are accepted for topping up?

How long does it take for me to get my pin

I found a transfer fee - is that correct?

What is the maximum transactions for one disposable card?

I transferred money and it hasn't come yet

I am not comfortable verifying my indentity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you offer account services for children and teens?

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

What I topped up was reverted by the app.

Why wasn't my payment to beneficiary X approved?

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

Is there a limit to using a disposable virtual card?

I wanted to know why my transaction didn't go through.

Do you have any card fees if I want to add money using an international card?

I was wondering why my card was declined

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to set up an account for my daughter, how would I do that?

I have kids and I'm curious at what age could they start to use your service.

What flat currencies do you support for holding and exchange?

Will you charge me more if I top up with an international card?

What should I do if I want to get another card for someone in my family?

I wasn't able to use my top up card because the money I put on there wasn't there anymore

Please let me know how to place an order for a virtual card

Is it right that I've been charged for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: May I get an account for my daughter?

Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account

My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?

I have a cash withdrawal that says it's pending, why?

Can I directly deposit my salary to this account?

i needed money for a night out with the girls but i was declined, why?

There's a payment with my card that I didn't perform. I don't know that name shown.

Can cards be dispatched on a specific date?

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

Help me please, My Apple Pay American Express top up does not work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the youngest I can be to open an account?

I have kids and I'm curious at what age could they start to use your service.

I would like a virtual card...how do I get one?

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

The app is showing a direct debit payment that I never made

I withdrew cash and I think the exchange rate is wrong.

There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the age requirement?

How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.

Is there a limit on the number of times I can use a disposable card?

new customer and filling gas for the first time today, not working,

I want to top up from my Apple Watch, can I?

Can you tell me when my money transfer will go through

I got less cash than what I specified for through the ATM.

Today I used my card at a restaurant and it was declined. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am 16 and just started working at McDonalds can I deposit my checks at your bank?

I have kids and I'm curious at what age could they start to use your service.

Can both a Visa and Mastercard be received from you?

I have a transaction that shows multiple times.

Why does my transfer still say it is pending?

What is the process for getting an actual physical card?

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

What is the $1 transaction on my account?

what is this charge i didnt do it what can i do

When will I get my money? It's been too long.

What is the dollar that I have pending on my statement there?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have an age limit?

I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

Why didn't I get the amount I requested at the ATM?

Are there any restrictions on the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is your age limit?

I have kids and I'm curious at what age could they start to use your service.

Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?

Will it take more than 3 days for my transfer to reach my account?

How long does a transfer from the US take?

What should I do since my card is trapped in the ATM?

The exchange rate applied is wrong for my international purchase.

What steps do I do to transfer money using my credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to reset my PIN?

Are there any extras for exchanging currency?

Some cash withdrawal that I didn't make showed up in the app.

My card shows a cash withdrawal I don't recognize.

I've been trying to do a transfer multiple times and have failed? Is the system down?

Why was the exchange rate so wrong when I bought something!

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

I still want to use my account but haven't verified is that OK?

I think there is a mistake.  I am being charged twice.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

I am confused about your fee structure and was disappointed to see a fee for my transfer.

I can't log into my account because I lost my password

Help! I need to transfer something to China.

Why is there a fee associated with card use?

I would like to know how exchange rates are calculated when transferring funds.

Can you explain why my payment was charged a fee?

I would like to get a few more physical cards.

How can I transfer money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was blocked by using the wrong pin too many times, can you help me?

If my PIN number is rejected, how do I solve it?

How long does it take for money to reach my account?

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

the exchange rate for my withdrawal is wrong

The card payment is declined.  Please inform me why.

It has been a couple of hours but I do not see my balance updated, can you help?

I tried activation my card and it didn't employment

I thought you guys offered free transfers. Why was I charged?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I unblock my pin using the app?

I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!

why have I got a pending transfer? I'm confused!!

I went to top up my card and it was cancelled.

Can you help me? I have a duplicate transaction on my account and I don't understand why.

what steps do you take to check identity

Why is the cash transaction still showing as not completed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?

What is the procedure of unblocking my PIN?

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.

What's the problem? My card keeps getting declined for top up. I need to know what is going on.

I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.

I haven't been able to complete any transactions on my card today. Do you know what's wrong?

Please help me find my top-up verification code

I need more assistance with how to activate my card.

Where is my refund? it appears to be missing.

At what cash machines can I change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use app to unblock my card?

I managed to drunken block my card :(( Help!

Why am i being double charged for something?

Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.

Can you check the exchange rate on a cash transaction I did overseas

My purchases from this morning are showing up as payment pending. Can you tell me why?

Can I add money in intervals to my account?  I will be traveling.

I received an extra charge for using the card. Why?

There is a fee from a transfer that is not supposed to be here!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I must have entered my PIN wrong.

What's the web address to unblock my pin?

If my phone was stolen, do I need to do anything?

I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

Has there been any activity on my card today?

Is there a limit on making disposable cards?

My identity verification is not working.

I tried to transfer some money and it hasn't done it yet - what's going on?

How do I initiated a bank transfer to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me unblock my account.  I entered the PIN wrong too many times.

I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!

When I received my cash, the exchange rate was wrong.

I see a payment on my statement for  a place I didn't make a purchase at.

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

Money was transferred to me and I am unable to see it

I want to hold and exchange fiat currencies, what can I use to do so?

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

Does it cost extra to send out more than one card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I entered in the wrong PIN.  Please help me unlock my account.

What do I have to do to get my PIN unblocked?

Why is the payment showing as pending from things I bought this morning?

I believe that someone is using my card without my knowledge!

I believe there is a mistake because a payment I didn't make shows in my app.

Can I choose from either Visa or Mastercard?

Are there any limits to were my card is accepted?

I visited the ATM but got less money than what I requested. Why?

I transferred money to my account but it is not showing.

If I don't have all my documents can they still verify my identity?

I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I forgot my PIN?

What is the procedure of unblocking my PIN?

I have a card that expires in the coming month, do I have to specifically ask for the updated card?

can I link a card of yours I already have?

Is there a way to view the history on where my funds came from?

Are there limits as to where my card will be accepted?

Where did my money go? I'm not able to withdraw it from my ATM.

Who should I talk to or go to resolve a duplicate charge on my statement?

Why did I get declined when trying to get cash?

How long will a transfer from China take? I need to transfer something from there.

Can you tell me my code to get into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My pin needs unblocking, unblock it please?

I tried my PIN too many times and now my card won't work!

Can you tell me how to tell where my funds come from?

Why is my withdrawl to cash still pending?

What do I do if my card has been lost or stolen?

Could you please help me figure out why the seller has not received their money after I sent it.

Why is it taking so long to update my balance transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me unblock my pin which I put the wrong one too many times.

I enetered the wrong information, I need my account unblocked How do I do that?

Will my money be of equal value when I travel abroad?

Do I get to have one of those virtual cards I've heard about?

Why does it matter that I prove my identity?

Is this app capable of exchanging currencies?

What is my money worth in other countries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN was blocked.

If my phone was stolen, do I need to do anything?

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

What should I do if I think that someone might be using me card?

How can many disposable cards can I have per day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot try my PIN anymore.

My phone is at the hotel.  How can I use the app?

When I tried to top up using my card, all of the money disappeared.

The amount of exchange was not correct for the item i bought.

My transfer didn't complete. Why can't I access funds?

Can you tell me how to top up on my card?

There is a pending payment on my account, what does this mean?

I want to use my account before identity verification

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I forgot my pin and am blocked now. Can I reset it somewhere?

I blocked my card by mistake, how do I unblock it?

I just saw a fee on my account. When do these get charged?

My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?

Why is it taking so long to update my balance transfer?

How do I activate my card, so that I can start using it?

There are funds in my app that I did not receive.

i put in money for vacation and its not showing. i need that money today, how long will it take

I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my PIN blocked?

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

If I see a payment in the app that I don't recognize, what should I do?

I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

Why wasn't my payment to beneficiary X approved?

Can you explain why the ATM is giving me less money than what I asked for?

I would like to receive instructions showing the verification process for top up cards..

My wallet was stolen and all my credit cards were in there.  HELP?!!?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN has been blocked, what should I do?

What's the web address to unblock my pin?

I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?

I tried to pay with my card and it didn't work

What are the charges for recieving SEPA transfers?

Please provide details on how to top up my account using transfer option

When I got cash the exchange rate was wrong

There was a problem with the exchange rate on a purchase.

Is there a fee when I add money to my international card?

I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process for unlocking the pin?

Why can't I see my refund in my statement?

Where do I go to see the source of my available money?

It's been more than a week since I had a return charged to my card, why hasn't it showed up?

I haven't received my card yet, how long does it normally take?

Are there any restrictions on where I use this card?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

Why did the ATM give me less money than what I requested?

I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I reset my PIN if it is blocked?

If my PIN number is rejected, how do I solve it?

Why is the pending status on my cash withdrawal taking so long?

I had to pay a fee when buying items with my card.

I don't recognize what this payment on my statement would be for.

How long does it take for a cash withdrawal to show?

There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?

I need information explaining why my top-up failed to go through

My top up is not showing up in my wallet!

How long will it take to have my card mailed to me?

Please check and let me know why my transfers are getting declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am blocked now because I entered the wrong pin, need help.

Can someone assist me with explaining how I can unblock my pin?

what currencies can i use to add money to my account

The ATM ate my card; how do I get a new one?

What are the time frames for the money to be available in my account?

Can you tell me how I would go about learning where my funds came from?

Is there extra fees for making a withdraw in a different country at a cash machine.

Help me please, My Apple Pay American Express top up does not work.

How many different currencies can I have my money in?

There is a transaction showing up several times.

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I find PIN for my card?

Would I have to pay anything if I need an additional card?

How come there is a $1 extra charge on my statement?

Do I have an option between Visa and MasterCard?

Whats the maximum disposable virtual cards?

Can I get some help activating my new card?

I want to transfer some money from my other bank account into this one.

Which currencies do you accept for adding money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN can't access my card, can you help?.

My PIN seems to be blocked, help me access it?

I want to cancel a transfer I just made.

I see a direct debit charge that I did not approve

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

My app says I withdraw funds from my account through an ATM.

Since I just got married I need to change my name.

I got charged for with a fee for paying with my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN number was incorrect, and I can't access it.

I punched in the wrong pin too many times and I'm locked out.

How many days does it take for a transfer to go through?

I need to stop a transaction that I made.

My statement shows a strange direct debit.

How much would I be charged for a transfer?

Is there a limit to using a disposable virtual card?

Will the transfer show up in my account soon?

If I top-up by using a trasfer are there charges that applied?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I forgot my PIN and now it is blocked.

I'd like to know how transferring my money into my account works.

How long will it take for the money to reach my account?

Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

My card is about to expire, what do I do?

How long does it take for a money transfer to show up?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used my pin too many times.

Why isn't my cash deposit showing up in my account?

What are the restrictions of the disposable cards?

The amount of exchange was not correct for the item i bought.

Is there a problem that makes my payments show pending?

How long does it take for my top up to clear?

Why is a payment I made reverted back to my account?

i withdrew cash and dont see it reflected on the balance

I was told to verify my identity, how do I do that?

What are the charges for recieving SEPA transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would you please unblock my pin? I don't know why, but it's blocked.

Can you unblock my pin because I put the wrong one too many times.

There is  an extra 1£ charge on my app. Why did it charge me extra?

I tired to get cash in the ATM but it was cancelled

Can I have money of different country of origin.

Will my card work at all merchant locations?

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

There's something wrong on my bill. A transfer fee should never have been added.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you unblock my blocked pin?

Can you help me get a disposable virtual card?

What stopped my transfer, from being accepted?

Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.

Is there a reason behind why my transfer did not work?

What do I do if the ATM swallowed my card?

I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.

Is there extra fees for making a withdraw in a different country at a cash machine.

I am still currently waiting for the cash that has been deposited into the account this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I unblock my PIN in the app?

How would I use a bank transfer for topping my account?

When I tried to access my cash, I wasn't allowed!

My card was stolen. What do I need to do?

You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.

I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.

i have been trying to add money with apple pay but it wont work, why?

I have another card from the U.S. Will you be able to accept that one?

Can I add a card that I just found (again) to the app?

There is a payment done with my card which i definitely did not do.Never seen that name before.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN is unlocked, what do I do?

I entered the pin incorrectly too many times and now it is blocked. Can you help?

My card failed to work when I was shopping in a store

Is it possible for me to change my PIN number?

Change of location, need to change details

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I managed to drunken block my card :(( Help!

I need to order a new card as my other one was stolen.

I topped-up my account, but I don't think it went through.

Is exchanging currencies one of your app services?

How was I charged extra when I used my card to pay?

The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?

I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I punched in the wrong pin too many times and I'm locked out.

After inputting the wrong pin too many times, can you now help me unblock my pin?

What can I do with a disposable virtual card?

It's only been a few weeks my my top-up got cancelled

I'd like like to know where I can order a virtual card?

The cash withdrawal I took seems to be off. The exchange rate is wrong.

I need to know what your exchange rates are.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I entered the pin incorrectly too many times and now it is blocked. Can you help?

I have foreign currency i would like to change how much will it cost me?

how long does it take for a transfer from Europe to go through?

The ATM didn't give me the full requested amount

Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.

how long should I expect to wait for my card to arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

Is there a number to call to get my pin unblocked?

There is a payment that I was charged two times for.

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

I don't want to use this method to identify myself.

Where did the  €1 fee in my statement come from

Which foreign currencies can I get transferred into my account?

Tell me why I need top-up to be verified?

I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my PIN was blocked?

What do I do if I have exceeded all my PIN tries?

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

What would be a reason my transfer got declined?

I can't see my Google Pay top up. Is it not working correctly?

What method do you use for the exchange rate?

Why is the exchange rate wrong for my cash withdrawal?

Where is the option to top up with a cheque?

Can I make transfers before my identity verification?

Why did the ATM take my card and keep it?

I sent payment with EU transfer and they still haven't received it. How long does it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I got blocked for entering wrong pins?

I attempted to enter my pin to many times.

I've tried many times to make a payment, but it's not going through.  What's wrong?

During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?

Where did my money go? I'm not able to withdraw it from my ATM.

What is the extra €1 on my statement for?

Why do I have to pay extra for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you unblock my account?  I entered the PIN wrong.

I entered a wrong PIN too many times. How can I fix this?

my balance has not changed, despite depositing a cheque

I am planning activating my card was it possible?

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

I think the exchange rate for the cash I withdrew wasn't correct.

How do I get refills to my card when I'm traveling?

I want to top up my account with a cheque

I want to top up by using a credit card, which ones do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I go to get my PIN unblocked?

Will I know which exchange rate I will get?

Why do I see extra charges for withdrawing my money?

Do the disposable cards have any restrictions on them?

How long will it take to receive my money from my transfer transaction?

Does the app allowing exchanges between USD and GBP

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I forgot what my pin number is and now am blocked can you help me get in?

My PIN seems to be blocked, help me access it?

I have an unfamiliar direct debit in my statement.

Could you assist me in finding my lost card?

My card got trapped inside an ATM, what should I do?

If my card is going to expire this month, do I need to order a new one?

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

I was declined when I tried to take out cash!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't figure out how to unblock my pin number. Can you help me?

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

Is there an additional cost to exchange currencies?

i need a refund right away but the funds aren't available in my account

I purchased something abroad, and the exchange rate that was applied was wrong.

Please tell me what this direct debit in my statement is

The app is showing a cash withdrawal that I didn't make.

Are the funds I requested from a merchant a few days ago in my account? I do not see them.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I unblock my card?

Is there a number to call to get my pin unblocked?

I was declined when I tried to take out cash!

If I want my son to have his own account is that possible?

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.

How do I know if I will get my card, or if it is lost?

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

I'm worried my card might be lost in the mail? How long does it usually take to arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I unblock my PIN?

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

Could you explain why my card payment did not work?

Is there a function where I can top-up automatically?

Will there be a cost if I exchange currency?

My statement shows charges for things I never purchased. Were my account details stolen?

How can I know where my card will be accepted?

There is a payment made with my card that I don't recognize at all.

should i add money via bank transfer instead

If I need an additional card, is there a fee for that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I blocked my card by mistake, how do I unblock it?

I have exceeded the number of PIN attempts

Do I need to set a limit on auto top-up?

Is it possible to get both Mastercard and Visa card from you?

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

My exchange rate is wrong when I get cash.

Do you support direct deposits from my employer?

I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

What is the Top up rate charge for using a card in the US?

Why is my refund not showing up on the statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN is not working, can you help?

Where am I able to get my PIN unblocked?

I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.

Do you have EUR currency available for me?

Can you please tell me how long it takes for the transfer to be available.

My card was supposed to arrive, but hasn't?

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

Can I get a card although I'm not in the UK

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can someone help me unblock my pin?

Can you unblock my pin because I put the wrong one too many times.

How do I find out how or where this transaction on my account came from?

I've deposited a check in my account but the cash isn't showing as available.

I need to make multiple disposable cards in a day.

There is a card payment that I'm not recognizing.

I ordered my card but it still isn't here

The amount of cash i have received is not correct.

I put some money in my account the other day but now its gone? Why is this?

Can I exchange USD and GBP from the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I entered my pin wrong  too many times.

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

Can I choose from either Visa or Mastercard?

My bill shows the same charge more than once

Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

Canceling my order is what I need to do right now.

I transferred money to my account but it is not showing.

My card payment might have been reverted.

Instruction: Given an online banking query, retrieve another query with the same intent