Question: Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.

I just saw a fee on my account. When do these get charged?

I want a disposable virtual card, how do I do that?

I took out some cash from the ATM but it is still showing the transaction is pending.

Can you please disable my current account.

How long do I have to wait for a US transfer?

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!

What reasons could cause my top up to be reverted

What happens if I deposit a cheque accidentally?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged a fee when buying stuff with my card.

I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?

How can I access my account when I have lost my phone?

Why hasn't my balance been updated from the check deposit I made?

Why is  my  top  up for  my  new account  not  instant

How long does it take for deliver to the US?

How do I go forth with bank transfers for top up accounts?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm being charged for using my card!

I didn't know I was going to get charged to use my card.

Where are my funds? I topped off my car but it didn't seem to complete.

Whats the maximum number of disposable cards that I can get?

Someone made a mistake on my money transfer because I was charged extra fees.

Do I need to set a limit on auto top-up?

There is a record of payment I never submitted on the app.

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

I did a transfer and I was charged a fee that shouldn't be there!

What factors determine your exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.

I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.

How can I get my card out of the stupid ATM that ate it?

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

if i found a lost card can i put it back in app

It appears I have a fee in my statement.

Is there a limit on making disposable cards?

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged for payments? You didn't warn me about additional fees.

I am angry that I got charged for using my card.

What are the benefits of a disposable card?

There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!

Can my account be topped up by my friends?

Can I use my account now, even though my identity verification has not gone through yet?

I made a transfer and was charged extra. Why?

What is the meaning of a pending payment?

How come the ATM won't give me my money?

How long does it take for money to transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

When can I expect money to be transferred to my account?

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

How can you assist me on topping up on bank transfers to my account?

When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?

can you assist me in activating my card?

I didn't receive the correct exchange rate when I got cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged an additional fee when paying with card?

I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?

I am seeing in the App a some cash withdrawal that does not belong to me

Can you please tell me why I cant get money from the ATM?

Please can i get a disposable virtual card as well?

Do I have to go into the bank to change my PIN?

Can you tell me how long it takes for a new card to come?

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

I tried to top off using the card, but the money just disappeared?

Can I have my card delivered on Tuesday?

I would like to order a virtual card, where can I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for paying by card?

I was spending cash with my card and got a fee.

Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!

Card payment was declined, do you know why?

I notice that I have a card payment that's been cancelled.

Does google play offer the service to Top up?

I ordered a virtual card but it hasn't come through yet

How long does it take transfers from Europe to complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a fee when paying with my card

i have used my card online before and wasn't charged, why am i charged now

How do I initiated a bank transfer to top up?

I sent money to someone but they haven't gotten it yet

If I get another card, what kind of fees am I looking at?

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

Can you tell me where to find top up by cash deposit?

What is the verification process for my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged an extra fee for a card payment. I was unaware of these fees beforehand.

I paid with my card and was charged extra

Will you tell me how to exchange USD for GBP in the app?

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

I have an American Express that I'd like to add money to my account with.

Is there a charge for using transfers for top ups?

Why is there a direct debit fee in the App when I didn't do it?

Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?

I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?

Will there be a charge for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was charged more than expected.

I was charged an additional amount of money for making a purchase with my card

This exchange rate on my purchase is wrong.

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

I hate this ATM, it charged me an extra fee, Why did it charge?

Your system is broken. My transfers keep failing, 5 times now.

What will I need to configure if my salary is in GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged extra when paying with card?

I have been charged an extra fee when buying from your store. Why is this?

I have money in a foreign account that I want to send to this account.

I wanted to top up my account and it doesn't look like it worked

How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the fees imposed when I make a transaction?

I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?

What is your exchange rate between UK pounds and Russian rubles for my last transaction

I forgot my password to get into the app!

Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?

What has to be done to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I getting a fee on a card payment?

Why is there a charged fee for debit or credit card payment?

The wrong account was used during a transaction.

I am in desperate need to transfer funds from another account that i have into this one, how do i do that?

how come my withdrawal rate is wrong for my cash withdrawal

Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??

What are the age requirements for service?

I think my top up may have been reverted, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a  way to  get around fees

Why am I charged a fee for using my card on some purchases?

Will I be charged for receiving the money?

i tried to do a transfer to an account but it didn't work

Why have I received a rebate for my payment after a week?

The app is showing a cash withdrawal that I didn't make.

When I tried to access my cash, I wasn't allowed!

Can I have a refund for one of your products?

I placed a cash deposit in my account but I can't see it yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I recently bought an item using my card and I was charged an extra fee why is this?

An extra fee has been added to my card payment is this correct?

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

My bag got stolen with all my cards. Can you please cancel my card and send a new one?

I transferred money and it didn't get there.

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

I did not get the right amount of cash from the ATM.

How long is the wait for a money transfer to show up?

How do I check security settings on my card?

Is there a way to lookup where funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After I used my card I saw I was charged a fee for using it

I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.

Can I get a Visa or does it have to be something else.

I managed to drunken block my card :(( Help!

I want to reactivate my card, I thought I had lost it but found it again this morning.

I'm not certain my top-up went through yet.

Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged a fee for my card payment?

You promised no fees but now I've got one. What the hell!?

The amount of cash I received did not match the amount I requested

Can I use my virtual card for recurring monthly payments?

I can't figure out how to change GBP to AUD, what do I do?

I tired but an unable to activate my card.

Is there a limit on the number of times I can use a disposable card?

I need to deposit my virtual card, how do i do that.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this extra fee?

I just saw a fee on my account. When do these get charged?

How can I configure what currency my salary is in if it's in GBP?

A direct debit payment that I didn't authorise shows up in my app.

Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.

Can I exchange currency for different types?

The exchange rate used on your app is really bad. I'm considering closing my account because of it.

I didn't initiate a direct debit that I see on my account

Help!  What should I do?  My phone was stolen yesterday.

What information do I need to gather in order to activate my card?

I wish to use my American Express to put funds into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think a fee was applied for paying with a card.

When do i get charged a fee for using the card?

My card was declined at a restaurant today and I don't know what the problem is.

Why was a fee charged to me for transferring money?

I must change my PIN as soon as possible.

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

I can't get my virtual card to work at all

Will the duplicated payment be refunded?

What is the process for activating my new card?

is there a way i can see source of money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged an extra fee when buying from your store. Why is this?

Why was the price higher when I paid with my card?

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

Why are all my card payments being declined?

Can I get a full list of instructions for identity checks?

My cash transaction isn't showing on my receipt

The wrong exchange rate was used when I purchased an item.

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I been charged a fee for card payment?

Why, when paying with the card, was I charged an extra fee?

Why are there multiple transactions showing for one purchase?

Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

The balance hasn't changed yet after depositing a cheque with some money.

I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.

Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

Can I use my Apple watch to fill my gas tank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the extra fee that was added when I used the card?

How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?

When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?

Where's the button to top up with a cheque?

Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.

I lost my phone! Will my card still work?

How come I got to pay to get my money from the ATM?

What documents do you need to verify my identity?

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

I would like to order a virtual card, where can I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged an additional amount of money for making a purchase with my card

I am angry that I got charged for using my card.

I transferred some money recently and saw a fee on my account, what's that for?

How do I find out where my funds came from?

I would like to receive instructions showing the verification process for top up cards..

the transfer went through but now it has been pending for quite a while. i need this to go through already

There is a direct debit set up that was not authorized by me.

I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.

can you tell me why my card was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why is there a fee for a payment on my card?

Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.

What is the process to link the new card?

Can I withdraw money from another bank and transfer it into my empty account?

I'm supposed to have a refund but it isn't there

I'm having difficulties changing AUD for GBP. How do I do this?

Where in the app do I go to make my new card show up?

Why was there a fee on my cash withdrawal?

Why was my cash withdrawal declined by the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.

I was charged and shouldn't have been charged when using my card!

I got a strange cash withdrawal in my statement

I was supposed to get a refund but it is not showing up on my card

In the app I see a direct debit that I don't recognize.

Do you provide cards to people not in the UK?

I went to do a transfer and it was declined.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?

Why do some of my payments have fees?  I don't understand.

I'm trying to verify my top up card, how do I do that?

The app is having trouble verifying my identity.

Why is top up not working if I use my American express with my apple pay?

My card expires next week. How do I get a new one?

Google Pay isn't working. What is wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged an extra fee when using the card?

Why did I have to pay extra because I paid with my card?

The exchange rate is bad. Are you sure this is the exchange rate?

I noticed a different charge while I was taking my money out.

Why do I see a random withdrawal in my app?

I made a top up yesterday but it's still pending.

Where is the option to top up with a cheque?

I have questions about how to transfer money to my account.

I want to use my American Express for adding money into my account.

Can I change my pin at ATMs?  If so, what ones?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When do you charge fees on accounts? I just saw a charge on my statement.

Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?

I haven't been able to complete any transactions on my card today. Do you know what's wrong?

Why is their a charge pending on my card still?

Can someone else use my account if they have my phone?  I lost mine.

Could you help my figure out the exchange fee?

I need you to delete my account right now.

what is the exchange rate when i get cash

I have lost my phone or it has been stolen.

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are these fees i am paying?

Why am I charged an extra fee on my card?

Got only $20 when I tried to withdraw $100.

Do you have to be 18 to make an account?

It appears my top-up has not gone through.

How long does it take to activate the card, as it does not look like its working?

The app says that I got cash in an ATM and I didn't

I'm not sure what I need to verify my identity.

Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged a fee on my card?

I was declined when trying to withdrawal cash!

I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?

What should I do if my phone is lost or stolen?

What is the source of funds for my money?

What should I do if I have used all of my PIN tries?

Can you please tell me why my transfer failed?

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

Someone used my card without my permission.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was there a fee for paying by card?

Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?

Why is the payment I made still pending?

What are the details of disposable card limitations?

Can I use my card while on vacation overseas?

I need help from someone in your department with finding my nearest ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: An extra fee has been added to my card payment is this correct?

Why do some of my payments have fees?  I don't understand.

I made a cash withdrawl and there is a charge.  What is this?

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

Why do you need so much information about my identity?

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I have to pay an additional amount when using my card to pay?

How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?

If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

I need to know where my funds come from.

Would it be possible to open up an account for children?

My payment is in the app but hasn't gone through yet

Why hasn't the transfer shown up in my account yet?

I don't recognize what this payment on my statement would be for.

I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.

Will I be charged for a top off transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain why I was charged extra when I used the card?

I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?

Tell me where I can find the auto top up feature and a little bit about it please.

I notice there's a pending payment on my card.

I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.

I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?

How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

Hi there, I came across a problem with my top up and my money is missing, was there a system error?

I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed an extra fee when I paid with my card.

I had to pay money for paying with my card.

I just moved. How do I give you my new address?

There's a payment with my card that I definitely didn't create. I don't know anyone by that name.

Please provide me a list of ATMs that accept my card.

The card that I have isn't working. This is the physical card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have i been charged a fee for using my card?

tell me why I was charged more with my card?

I had transferred some money but the balance hasn't changed.

I did a transfer and was charged a fee that should not have been charged!

Are there any restrictions on the disposable cards?

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

Do you have a list of cards and currencies you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used my card and there was a fee

Why was I charged an extra fee when paying with card?

What's the problem? My card keeps getting declined for top up. I need to know what is going on.

Okay, I found my card, can I put it back in the app?

why would i be declined if i had money iin my account

Exchange rate for my card payment is wrong

Is there any way I could open an account for my daughter?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What was I charged a fee for card payment?

Please tell me why I was charged additionally when I used the card.

Do I have to manually top up once I'm too low?

I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?

Can you please explain to me why there is an extra €1 fee in my statement?

I think I was charged twice, please help!

I'm waiting on a top-up, its still pending

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

Do you have a children account available?

I need to know where I can withdraw money.

How do you decide what the exchange rates are?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I have to pay extra because I paid with my card?

I had to pay money for paying with my card.

I must quickly transfer something from China, and I need to know how long it will take.

I'd like to get a refund for something I bought, is that possible?

I'm expecting to see a cash withdrawal but I'm still waiting.

I want to do a bank transfer to this bank, from an account at another bank.

I've been waiting for a top up to come through for over an hour and I need the funds now.

Someone might be using my card that is not me.

Will I be charged for adding money by transfer?

I need to find the top up verification code

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.

Why did I get charged more for using my card?

Who can I speak with regarding a lost card?

Why isn't a refund showing on my statement?

Why do I still have a pending cash withdrawal?

Why didn't I receive the right amount of cash at the ATM?

I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!

I need to deposit my virtual card, how do i do that.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How was I charged extra when I used my card to pay?

Please tell me why I was charged additionally when I used the card.

What is the exchange fee that is charged?

There is a direct debit transaction on my statement that I think is not mine. How do I remove?

my cash balance less than what I thought

Can I track my card while it is in the process of delivery?

I would like to know where my source of funds came from.

How long does it take for money to transfer as my balance hasn't been updated

It appears my top-up has not gone through.

I tried to top up, but it didn't finish.

Rates were applied wrong while using foreign currency at an ATM.

I transferred money but the balance did not update.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You promised no fees but now I've got one. What the hell!?

Why have I been charged a small fee to use my card?

The app says I made a cash withdrawal even though I didn't.

Can you tell me what currencies I can use to add money?

I want to close my account & I will never do business with you again.

I already have an account. Why can't I use it unless my identity is verified?

When is my balance going to update, I just transferred some money

What I topped up was reverted by the app.

My cash withdrawal isnt showing on my account

The exchange rate was wrong in the foreign country I got cash in.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.

Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.

When I add money to my international card do you charge a fee to do so?

I cannot find my phone, what should I do?

My credit card was declined for top-up. Can you see if there is enough funds in my account?

What's taking so long for this payment to go through?

How much will it cost me for a SEPA transfer?

Is it possible to get a second card for my daughter?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this extra fee that I got when I used my card to pay?

How do I know which payments I make will have additional fees? Where can I find this information online?

Let me know what the steps for the identity checks are

How can I link my bank to my top up account?

What are the age requirements for service?

Your machine took my card. How do I get it back?

I have duplicate charges for the same transaction

Am I limited on the amount of disposable cards I can possess?

I am seeing inside the App a some cash withdrawal that is not mine

I wanted to withdraw $100 from the ATM but I only got $20

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know which payments I make will have additional fees? Where can I find this information online?

I got charged a service fee on my account. Can it be waived since I didn't know about it before?

I purchased something abroad, and the exchange rate that was applied was wrong.

Explain to me why a transfer would be declined.

There was a direct debit I don't recognize.

Please tell me how to get a refund for something I bought.

How do I go about cancelling a transaction?

I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.

Will I need a new card or can I put my old card back into the app?

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I have to pay extra for using my card?

I don't understand why I was charged an additional fee for this service. Can you clarify?

Why is the pending status on my cash withdrawal taking so long?

I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

I want to open an account for my children

I tried to make a withdrawal from the ATM, but it was cancelled.

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

Some cash was withdrawn in the app, but I did not do it.

How do I go about getting an actual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A fee that shouldn't be there is there after using my card!

I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?

How can I solve my issue with holding multiple currencies?

I don't recognize the direct debit payment on my account.

The money disappeared after I topped up my account.

I sent money and the recipient has not received their money after two weeks.

I do not recognize a direct debit payment that I see on my app

Why is it required to verify my identity?

I would like to use one of my cards for a family member. Is that allowed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?

I am angry that I got charged for using my card.

What steps do I need to take to exchange currencies?

Card activation is not working. What do i do?

I need to know where do my funds come from

I haven't received my transfer funds yet, where are they?

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

i need a refund from you because the merchant is refusing, can you do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?

What are the currency types that I can keep money in.

Are there any charges for using a bank card to top up

Can I use a credit card from the US to top up?

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

My refund for a purchase hasn't  cone through yet.

Can I have it delivered on the date I need it delivered?

How do I top up my account using transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This fee shouldn't be there after I paid with a card.

Why is there a fee associated with card use?

Is there a way you can have money from a purchase I made refunded to my account.

Please list what fiat currencies are supported for both holding and exchanging.

How can I solve my issue with holding multiple currencies?

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

Why am I not allowed to transfer money to my cryptocurrency exchange?

I cannot tell what my top up currently is.

The payment on my card shows as pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: On a card payment, why is there a fee?

Why am I being a charged for using my card?

If my identy verifacation hasn't gone through can I use my account?

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

How many disposable  cards are available per account?

I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

Why was my cash withdrawal declined by the ATM?

Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.

I should not have been charged a fee for cash withdrawal.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a fee? I thought shopping was free?

how long does it take for a transfer to arrive

I think my card payment has been refunded

My google top-up pay is not going through

Is it possible to exchange currencies on the app?

How long will I have to wait for my new card?

I am seeing in the app, some cash witdhrawals that I did not authorize.

Who can purchase a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Was I charged extra for using my card?

Why is there a fee associated with card use?

I think the exchange rate for the cash I withdrew was wrong.

Will the transfer show up in my account soon?

Where do I find the verification code for the card I'm topping up?

I have duplicate charges for the same transaction

What on earth is up with the exchange rate! This should have been a much higher amount of cash

When I received my cash; they had my exchange rate incorrect.

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.

My card is stuck inside the ATM, what am I supposed to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I was charged an extra fee when paying with the card?

I don't understand why I'm being charged for using my card.

I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

Is my card actually working? It's the first time I tried using it

I made a cash withdrawl and there is a charge.  What is this?

I was charged several times for something

I shouldn't be charged any fee for transferring .

If my card expires next month, will I need to order a new one?

I was charged an extra pound for no reason. Why is that?

Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?

Is there a fee to order a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account was charged a fee. When did you start charging extra for card payments?

I would like a virtual card...how do I get one?

I made a bank transfer but it doesn't seem to have gone through?

I think there is a mistake.  I am being charged twice.

My google top-up pay is not going through

How much is it to buy another card? I was hoping to buy another one.

Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.

What stopped my transfer, from being accepted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just saw a fee on my account. When do these get charged?

I got charged for with a fee for paying with my card.

Since I got married, I need to change my name.

Do you support direct deposits from my employer?

I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?

I want to get my hands on one of those virtual cards!

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

I'm not sure where this charge came from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the extra fee that showed up on my card?

Do you provide currency exchange to Euros?

How do I fix a transaction to the wrong account?

Can you tell me why I can't make any transactions?

I don't know where the top-up verification code is.

I did a transfer.  What is the extra fee?

If my card is going to expire this month, do I need to order a new one?

I have a question about fee for cash withdraw.

The wrong exchange rate was used for my cash withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received a fee I should not have.

I don't think I should have been charged a fee to use my card.

What is the reason why the transfer shows as pending?

Can you change the rate for the item I bought in a different currency as it is wrong?

What are the restrictions on the virtual cards?

Will there be a charge for exchanging foreign currency?

How do I go about getting hold of a virtual card?

Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.

Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged a hidden fee?

Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.

I don't see the verification code for my card transfer.

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?

How can you assist on verifying my identity?

I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.

Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i avoid charges in the future

I paid with my card and got charged an extra fee, what's up with that?

I am trying to transfer money and something is going wrong.

What do I need for the identity verification?

I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.

Please tell me which fiat currencies you support.

I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being a charged for using my card?

Why does it cost more to pay with my card?

I will not be able to verify my identity.

My app shows a money withdrawal that I did not do.

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

What's the closest place to withdraw money?

what are the reasons why you would not be able to process a payment

I got double charged from something, what can I do?

Tell me what the steps for the identity checks are

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i have used my card online before and wasn't charged, why am i charged now

I was mistakenly charged a fee for using my card.

How do I exchange currencies using this app?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

As far as courtries go which ones are supported?

Will you tell me how I am supposed to use the disposable cards?

I tried to top up, but the funds show up as pending. I thought it was instant?

What do I do to verify my source of funds?

I am trying to revert a transcation I did this morning

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is this extra charge with my purchase?

Why am I charged a fee for using my card on some purchases?

I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

How can I go about getting a disposable virtual card?

I enetered the wrong information, I need my account unblocked How do I do that?

The machine gave me the wrong amount of cash.

I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?

Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I getting charged more for using my card?

Why was an extra charge added when I used my card?

I have not received the completed transaction.

I don't have my card in 1 week.  Should I be worried?

I see a charge for a direct debit that was not me.

How can I look at where my available cash is coming from?

What does it mean if my cash withdrawal does not show up properly?

What does it cost to receive a SEPA transfer?

I did not make this payment that I see in the App.

How can I move money from my account at a different bank to the account I have at this bank.

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I tell if there will be a fee added to my payment or not?

Am I getting charged for making a payment?

Who do I talk to about the ATM swallowing my card?

Can I use my account before my Identity verification has passed?

If my phone was stolen, do I need to do anything?

At what cash machines can I change my PIN?

I've got to have one of those virtual cards.

What is the maximum number of transactions I can do with a disposable card?

The transfer finally worked, but how long does it stay pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I charged a fee when using my debit or credit card?

I had to pay money for paying with my card.

How can I tell if someone else is using my card?

Should i uninstall the app before i try it again?

Is there a limit to a disposable virtual card?

I'm having a hard time proving my identity.

I tried using my card at multiple vendors and now it's not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can i pay with out  fees

Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?

What is the first step I need to make for being able to access my account?

There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.

I could only take the amount of money that was available to me which was less then I expected.

I only made one transaction at this place, but it's appearing multiple times.

When I topped up the app has seemed to reverted it.

When I add money to my international card do you charge a fee to do so?

My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?

The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I charged an extra fee on my card?

I paid with card and I was charged a fee

Is there a few for exchanging foreign currencies?

I am seeing unathorized transactions in the app, on my account.

I would like open a second card for my daughter, how can you assist me?

I was charged a fee for a transfer. Where did it come from?

I do not feel comfortable verifying my identity.

For what reason can I not transfer money to a beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I paid with my card and got charged an extra fee, what's up with that?

tell me why I was charged more with my card?

Can I electronically transfer funds into my account from my American Express?

How can I get my card out of the stupid ATM that ate it?

Please tell me how I can receive a physical card

Why did I only get $20 now the full amount I wanted?

I have a top up card. Where is the verification code?

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

My card hasn't arrived yet. What do I do?

I have one other credit card from the US. Do you take that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I getting charged for making a payment?

I paid with card and I was charged a fee

How do I go about transferring money using my credit card?

Why is the exchange rate wrong for my cash withdrawal?

tell me how to get a refund for something I bought.

On my app I can see that a direct debit payment that I didn't do, appears.

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

Please help my find out why there is an odd direct debit in my records.

It looks like I was charged twice for a single transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I paid with my card and I was charged a fee

I received an extra charge for using the card. Why?

Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.

I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

I'm having money transferred from Europe, how long will this take?

Why are you keeping my money from me by declining my card? What is going on?

I have not received the completed transaction.

Why do I get declined when I try to withdraw cash?

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is this fee being charged to me after using my card?

I have a transaction and would like to know if I it's cancelable?

I have exceeded the number of PIN attempts

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

Where do I pay with my debit or credit card?

Got only $20 when I tried to withdraw $100.

There is a missing transfer on my account

Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.

I had to pay money for paying with my card.

If I live outside of the UK am I still eligible for a card?

Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

I purchased something abroad and the incorrect exchange rate was applied.

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

How can I periodically check the delivery of the card you sent?

I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?

I don't understand why there is an extra €1 fee in my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.

I see a fee that I think was charged because I paid by card.

What is the reason my cash withdrawal is still pending?

How can I go about getting a disposable virtual card?

My phone was stolen yesterday, can you help me with this?

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

What's the tracking on the card you sent?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was an extra charge when I used my card

I paid with my card and was charged extra

What is the estimated time on an urgent transfer from China?

When did you start charging to make a withdrawal? How much is it now? I always thought it was free.

Is my card lost? I am still waiting for it to be delivered.

How long does a top-up take to go through?

HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

What's the expected wait time to recieve my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?

My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

When I'm traveling is it possible to add money automatically at certain time points?

Even though I added money ey to the card, I couldn't use it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got charged a service fee on my account. Can it be waived since I didn't know about it before?

There was a charge applied when I used my card.

Why do you need to know so much about me for my account?

My account seems a bit off and getting weird charges.

Why is the exchange rate for my payment incorrect?

What's the youngest I can be to open an account?

Do you offer cards for those in other countries?

I wasn't able to do a transfer to an account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I paid with my card so so why was I charged a transaction fee?

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

can I choose delivery times to suite me?

I bought something and received it, but the payment went back to my account. Is the seller okay?

Is it possible to hold money in multiple currencies?

Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.

What kind of fiat currencies are supported for holding and exchange?

Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.

What's the expected wait time to recieve my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?

Why was I charged an extra fee when paying with card?

My transfer to a beneficiary did not go through.  Why?

I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?

Is the identity check part of bank policy?

How long will it take for my money to be deposited?

Was there a way for me to get tracking for that?

For the identity check, do I need any kind of documentation?

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why and I being charged this fee?

Why am I charged a fee for using my card on some purchases?

I know I'm getting a new card but would like know when I can expect to receive it.

The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.

How can I activate my new card? I didn't recieve any information with it about how to do so.

I was charged an incorrect exchange rate for a withdrawal.

What are the top up charges for all US cards?

I'd like to know what you guys look at to decide an exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I paid with card and was charged a fee that shouldn't be there!

There was an extra fee when I paid with the card.

Do I need to order a new card if mine is expiring?

Is it right that I've been charged for transferring money?

What is the number of transactions for one disposable card?

Why do I have a strange payment on my statement?

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?

How do I close my account, since I'm dissatisfied?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was an extra charge added when I used my card?

Why am I charged a fee for using my card on some purchases?

What is the reason my payment was not accepted?

If I bought something I didn't like, can I get a refund?

I want to transfer money. How do I do that for my account?

My accounts been charged a payment for something I didn't make.

What does it mean if my cash withdrawal does not show up properly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?

Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.

There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

Is there a fee to order a physical card?

I returned something to a  store but can't see my refund.

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

Where is my refund? it appears to be missing.

I need a second card on this account for my daughter.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a fee for using my card

I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?

I see a direct debit transaction in the app that is not mine

How long will it take for my cash withdrawal to no longer show as pending?

My transfer did not work, what was the reason?

I'm trying to verify my top up card, how do I do that?

I've deposited a check but the cash isn't showing that it's there yet.

Can my account be topped-up by friends of mine.

What do you need for the identity verification

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does it cost more to pay with my card?

Please tell me why I was charged additionally when I used the card.

I am confused about your fee structure and was disappointed to see a fee for my transfer.

I put my check in the bank, but I haven't gotten my cash yet?

I tried to top up my account and it didn't work

I think my card payment has been refunded

Why do you require identification documents

I want to use a payment card to top up my account. How can I do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?

I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?

I am not satisfied with your service.  Close my account.

I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

Is it possible for me to track the card is was mailed to me?

Help my find the verification code on a top-up.

The exchange rate for case abroad is applied wrong.

Can you tell me what I need to do to have my pin changed?

How do I set up an account for my children?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged more for using my card?

I received an extra charge for using the card. Why?

Did I not get my refund? I don't see it.

I will be traveling and want money to be added automatically in certain intervals. Is this possible?

Can you tell my why my funds transfer did not work properly?

When I purchased a product in another country the currency exchange was incorrect.

What is the charge for exchanging currency?

if im not using my account should i close it or just let it sit

I did a transaction this morning and now I want to cancel it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I paid with a card and there is an extra charge. Why?

I have never been charged a card payment fee before. Why did this change?

Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?

My card isn't working at all, I need assistance. It's really frustrating.

Why did the funds for one of my purchase come back to my account?

Please help me regarding a direct debit in the app that I don't recognize.

My disposable virtual card isn't working.

Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

I need help proving that this is really me and to verify my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged for using my card?

I payed with the card and there was an extra fee?

how long should I expect to wait for my card to arrive?

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.

I can't see a top-up top-up verification code.

What steps do I do to transfer money using my credit card?

Do I need to speak to a representative to change my pin?

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I paid with card and I was charged a fee

There was a charge applied when I used my card.

I made a card payment but it didn't work. Why not?

I'm trying to verify my top-up card, but I can't find the code...?

If I need to transfer something quick from China, how long does that take?

I am still waiting for a money transfer to process.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have never been charged a card payment fee before. Why did this change?

Why was the price higher when I paid with my card?

Will I get charged on a foreign currencies exchange?

I sent payment with EU transfer and they still haven't received it. How long does it take?

I haven't yet received money that I transferred

Is there any way to know how the transaction got on my account?

Am I limited to what ATM I can use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't think I should have been charged a fee to use my card.

Why was I charged an extra fee when paying with card?

If my phone was stolen, do I need to do anything?

Someone might be using my card.  What should I do?

Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message

Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?

What all is needed for the identity verification?

I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.

I was issued a card about a week ago. why hasn't it come in yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was a charge applied when I used my card.

Why was the price higher when I paid with my card?

I'm wondering how long it takes for my money to get to me after a bank transfer.

How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...

How long does it take in Europe to do a transfer?

Why hasn't my money transfer showed up yet?

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

We want to start a college fund for my daughter.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a fee showing from last time I used my card.

I paid with my card and was charged extra

How recent do my documents need to be for verification?

You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.

I was declined when I tried to withdraw cash!

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

My card was stolen. What do I need to do?

I was using a foreign currecy to make a payment and the applied the wrong rate.

I saw a payment come out of my account for a merchant I don't remember.

Can I have a refund for one of your products?

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it normal to be charged an extra fee when paying with my card?

I payed with the card and there was an extra fee?

I received my card, how do I get it to work in the app?

I need help finding the verification code on the top up card.

I need information explaining why my top-up failed to go through

What I topped up was reverted by the app.

How do I check to see why my card payment was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't understand why I'm being charged for using my card.

I made a purchase with my card and I was charged a fee for using it

I have a question about fee for cash withdraw.

I put money into my account in the form of a cheque, but my balance did not change.

is the a reason why my transfer has failed?

Can I add money to top up my account via a bank transfer?

I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

Why was I charged this extra fee while doing a transfer?

Why hasn't my friend's transaction arrive yet?

Can my 8 year old grandson open an account at the bank?

I tried to transfer funds to a beneficiary and was denied. Can you tell me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me why I was charged additionally when I used the card.

I was made to pay a fee for making a transaction with card.

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

I made a payment but the app gave the money back.

I don't see the transaction I made to a friend on my account.

What should I expect to be charged on a SEPA transfer?

How do I get a refund for an unauthorized direct debit payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

i received my American Express in Apple pay, why is top up not working?

I an not sure but it looks as if a card payment I made was cancelled.

is there a reason i need to verify top up

If my cash withdrawal is still not showing, is something wrong?

I'm not seeing my cash deposit showing up in my account.

My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

When I travel, can it automatically add money in certain intervals?

Why is there an additional fee showing on the statement I received?

My purchases from this morning are showing up as payment pending. Can you tell me why?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

How do I find the refund on my statement?

There's a payment in my history I don't recognize

Can I use your app to exchange between USD and GBP

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see I was charged extra when I used the card.  I am not sure why, please tell me why.

Why have I been charged a small fee to use my card?

Tell me more about getting a virtual disposable card.

Why did the ATM take my card and keep it?

Do I have to go to the bank to change my PIN?

What should I do if my phone is lost or stolen?

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

I need to know this, where do my funds come from?

Please help my find out why there is an odd direct debit in my records.

What is my money worth in other countries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.

I had to pay money for paying with my card.

How can I exchange currencies with this app?

I was charged for a cash withdrawal, why?

When is a payment I made with my card going to clear>

am i able to receive my salary this way?

I want to activate my card, how do I do it?

Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had to pay money for paying with my card.

May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?

Are there limits as to where my card will be accepted?

How can I check if I have received a refund if it is not yet on my statement?

There has been a payment  in the App that has not be done by me.

Are there certain cards and currencies you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a fee that I think was charged because I paid by card.

Why was I charged a fee for debit or credit card payment?

I think there is a mistake.  I am being charged twice.

What currency is supported for exchanges and holding?

I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.

This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.

Is there a fee that comes with transfers?

Hoe do i use my credit card to transfer money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged extra?

I received an extra charge for using the card. Why?

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

The cash I asked for still hasn't been received

I think my card has been compromised in some way.

Why are my withdrawals suddenly being declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was spending cash with my card and got a fee.

I don't understand why I was charged an additional fee for this service. Can you clarify?

What's the closest place to withdraw money?

I just got my new card and tried using it and it was declined?

I keep trying to make a payment, but it doesn't work.

My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.

I notice that I have a card payment that's been cancelled.

I did a money transaction and dont have a receipt

There's a possibility that my card was compromised.

Someone else used my card to withdraw cash from an ATM

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was made to pay a fee for making a transaction with card.

How can I tell the source for my available funds?

Where can I find the top up verification code?

I need to get a disposable virtual card?

Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.

Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a fee on a card payment?

I received an extra charge for using the card. Why?

Do you hold money and if so, what currencies do you accept?

Can you tell me my code to get into the app?

I haven't seen the cash yet from the cheque I deposited.

What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.

Why is the exchange rate wrong for my cash withdrawal?

How do I replace my card before it expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I charged a fee for using my card on some purchases?

I want to see what this fee is on my card payment.

What does it mean when a cash withdrawal is pending?

Why hasn't my balance been updated from the check deposit I made?

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

How do i transfer something faster than normal?

Some cash was withdrawn in the app, but I did not do it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are there fees for using a card?

Why was there an extra charge because I used my card to pay?

Do you know when the withdrawal will show?

I sent money to a person and they haven't received the payment yet.

Card refund is not showing up in my statement.

Can you tell me if I can track the card you sent me?

I would like to know where my source of funds came from.

Why do I see a random withdrawal in my app?

I am not satisfied with your company.  Close my account.

I have been waiting for my transfer, shouldn't it be here already?

My topup got reverted. Please let me know if there is any issue in system.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was there an extra charge because I used my card to pay?

I want to see what this fee is on my card payment.

I was supposed to receive my new card by now, but it hasn't came in.

I had to pay a pound more than I anticipated!

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?

Why has my card been charged an extra pound?

Why is it taking so long for a transfer to complete!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged and shouldn't have been charged when using my card!

Why is there a charged fee for debit or credit card payment?

How much is it to send out additional cards?

How long before I can see that my cash withdrawal has taken place?

What do I need in regards to identification?

How long does it take for a new card to ship?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged an extra fee when paying with card?

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

I thought I was going to receive more currency?

What are the steps to change my PIN to something else?

What needs to be provided for identity verification?

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I payed with the card and there was an extra fee?

Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!

I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right

Why is my refund not visible on my statement?

I received a "declined" message when doing a transfer

There's a payment with my card that I definitely didn't do myself, never seen that name before.

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.

I did a topup successfully but its not showing in balance. I think there is some problem in system.

Why is there a direct debit payment on my statement that I didn't do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a fee and I don't know why

I paid with my card and was charged extra

Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.

Can I transfer money to my card via bank-transfer?

I would like to get additional physical cards at this time

Where is the top-up verification code located?

I just did a transfer, but don't see the money in my account. What's up?

I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?

I answered so many questions about my identity. Why do you need this info?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I been charged a small fee to use my card?

Why was the price higher when I paid with my card?

The transfer that I was trying to complete was declined. What was the cause?

Where can I get my currencies exchanged?

My purchases from this morning are showing up as payment pending. Can you tell me why?

I didn't see any reason why my transfer was declined. What gives?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When do i get charged a fee for using the card?

I made a purchase with my card and I was charged a fee for using it

Is there a location where I can change my PIN?

I did not get the right amount of cash from the ATM.

There is a direct debit set up that I didn't create.

What are the steps to change my PIN to something else?

Why won't the ATM let me withdraw money?

If I need to top up with cash where should I look?

I can't find how to top up my account with a check.  Where is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a purchase with my card and I was charged a fee for using it

I want to see what this fee is on my card payment.

What are the sources for the funds in my account?

The ATM machine would not give my card back

Can you please assist me in Apple Pay, in getting Top Up to work?

What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.

Is there a way to set up an auto top-up?

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received an extra charge for using the card. Why?

tell me why I was charged more with my card?

I've transferred money into my account but the balance is the same

If I need to cash foreign transfers, how does that work?

Why was I charged for a cash withdrawal at the ATM?

I'm interested in getting a virtual card.  How do I get one?

why was a extra fee added to my account for transfer ?

I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?

Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?

I am required to make several disposable cards every day.

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

Why would I receive an error that my transfer isn't possible when I've done it before?

Am I allowed to use different currencies?

Will it cost extra to add money to an international card?

Will I get charged on a foreign currencies exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have charges now when you pay with a card?

How did the extra charge on my card come in effect?

I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

Are there any fees associated with receiving money?

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

When will the transaction post to my account?

Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account

How can I change the currency I'm exchanging from AUD to GBP?

After a transfer, I see an extra fee.  Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a charged fee for debit or credit card payment?

Can you explain why I am now getting charged a fee for using my card?

Is there a reason there's an extra fee on my statement?

How long does it take to verify a person's identity?

i need to add express delivery if that's an option

I am having problems with my physical card.

How much does it cost to make transfers?

I misplaced my phone so I can't use the app! Does this mean I can't use my card?

I received my card. How do I link it to the app?

Why did a transaction I made charge me $1?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell my why I was charged a fee for using my card?

A fee came along with me paying with card

What's the maximum amount I can top up my card with please?

When will my transfer post to my account?

Why am I charged to get money from the ATM?

How do I return something for a full refund?

I would like to alter my personal details.

I want to top up from my Apple Watch, can I?

My card has not been delivered yet and its been a week since I ordered it, please help

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain why I am now getting charged a fee for using my card?

I was mistakenly charged a fee for using my card.

I should not have been charged a fee for cash withdrawal.

Why has my card been charged an extra pound?

When I tried to top up using my card, all of the money disappeared.

I just checked my statement and saw a $1 charge, why is it there?

Is there a reason my refund isn't showing on my statement?

I would like to know where my source of funds came from.

How do I know if I will get my card, or if it is lost?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had to pay a fee when buying items with my card.

Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.

I don't know what this Direct Debit payment on my account is for.

Why are you keeping my money from me by declining my card? What is going on?

What is the strange cash withdrawal on my statement?

I would like to know how much I can top-up.

Its been several days and my cash withdrawal is still pending. Why?

I had transferred some money but the balance hasn't changed.

The transfer to my beneficiary has not gone through

I am looking to transfer some money from my other bank account into this one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a fee for debit or credit card payment?

Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.

I see a charge of 1L I do not recognize on my statement

Why is there a direct debit payment on my statement that I didn't do?

Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.

Is there a problem with the payment that I see is still pending?

How many disposable cards can I have at one time?

I am being charged the wrong amount on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

Do you charge extra for duplicate cards?

What do you need for the identity verification

With this app, will I be able to exchange currency?

How do I go about transferring money into my bank account?

Please tell me, do you use Visa or Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How did the extra charge on my card come in effect?

tell me why I was charged more with my card?

I bought some things in the morning but the payment shows as pending

I signed up, but don't have a PIN. Where can I find it?

Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I paid with my card and was charged extra

There was an extra fee when I paid with the card.

I would like to get help from someone in your customer service department with assisting me with activating my card.

Is it possible to go ahead and log in, although I have not been confirmed yet?

Will the system automatically update once there is no more money left?

Why hasn't my transaction arrived to my friend yet?

Why did I get charged twice for the same thing

Why is  my  top  up for  my  new account  not  instant

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was the price higher when I paid with my card?

What are the reasons to be charged a fee on card payments?

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

I need assistance with activating my new card.

Is there any type of fee for currency exchange?

Where do I find my code to verify my top-up card?

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

How can I find out why my transfer didn't go through?

The exchange rate was incorrect for this item I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?

I was charged a hidden fee when I paid with card.

In the app, I see a withdrawal I didn't make.

Visa and MasterCard, can I get them both?

I bough an item and the exchange rate was incorrect.

I would like to alter my personal details.

What is the longest a US transfer should take to appear in my account?

My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?

I got a message that my transfer was declined.

I withdrew cash but it still shows as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!

Why do some of my payments have fees?  I don't understand.

I can't log into my account because I lost my password

Why isn't my top up showing?  Was the money reversed?

Am I able to top up with this cheque I received?

While abroad I got cash, and a wrong exchange rate was applied.

Hi, I have an apple watch. How do I use it to top up my card?

Is there a reason my new card hasn't arrived yet?

I returned an item but don't see it on my account?

What do I do if I cannot access the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a fee associated with card use?

I was mistakenly charged a fee for using my card.

Are there any discounts in exchanging currencies frequently?

Will my employer be able to pay me with this service

Why is it required to verify my identity?

Why is the exchange rate on my card wrong?

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

Please help!  There was an extra fee when I got cash.

what currencies can I receive my salary in with this?

Will I be charged any fees if I want to add money with an international card?

Instruction: Given an online banking query, retrieve another query with the same intent