Question: if i found a lost card can i put it back in app

If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

Does it matter if I use Visa or Mastercard?

I want to see what this fee is on my card payment.

i received my American Express in Apple pay, why is top up not working?

I made a check deposit but the cash hasn't arrived in my account yet.

Where are the ATMs that I can use Mastercard?

I transferred some money but the balance stayed the same.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

I sent money to someone but they haven't gotten it, what's going on?

What kinds of cards can I use to top up?

Can I get a card although I'm not in the UK

Do I have to top up in euros if I use a card, or can I use a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I link a new payment card?

In the app, how can I make it show the new card that arrived?

Help me order a new card that's going to be expired soon.

I made a bank transfer but it doesn't seem to have gone through?

Will you charge me for topping up with a European card?

How would I go about getting a physical card to use in stores?

How much are you going to charge me if I top up my US card?

I did not ask for the amount of cash that I received.

Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In the app, how can I make it show the new card that arrived?

How do I know how much money I will have when I travel abroad?

I need to know this, where do my funds come from?

I have a card payment that I don't recognize. What should I do?

I've completely forgot the code to get into the app.

Did I do something incorrectly? Where is my top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you come up with your exchange rate

How are exchange rates calculated at this bank?

How do I know if my top-up went through?

What is the minimum age required to open an account with your service?

The ATM gave me less cash than requested

I am having trouble transferring money to a beneficiery.

I would like my money back for an item I purchased

Someone took my card without my permission.

What type of fiat currencies do you support?

how much does it cost to add money to my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you determine the exchange rate?

I'm interested in what your exchange rates are based on.

I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow

What's wrong with my ID? I can't verify it.

Will I get charged on a foreign currencies exchange?

I was spending cash with my card and got a fee.

Are there any restrictions for the disposable cards that I need to be aware of?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the foreign exchange rate I will receive?

how much does it cost to add money to my card

What's the fee for exchange of foreign currencies?

Is there such thing as an auto top-up option?

Do you only use Visa or do you have Mastercard too?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

There was a limited amount of money available at the time of my transaction.

I attempted to enter my pin to many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you find the exchange rate?

How do I know what the exchange rate will be when I make an exchange.

Why was I charged a fee for my withdrawal?

What are the sources for the funds in my account?

I don't think I made this payment that is showing up

Help Me!  I lost my card.  What should I do?

Can I receive my salary with this in another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you please tell me your exchange rates?

I would like to know what exchange rates you use?

How do I get a virtual card on my device?

Why hasn't the transaction I did to my friend arrived yet?

I made a check and cash deposit that wasn't credited to my account.

I am sure I have plenty of money to transfer but my transfer is being declined.

My card is expiring so how fast can I get a new one and how much will it be?

What does the bank charge for lost or stolen card replacements?

A withdraw I tried to make at the ATM was declined I don't know why.

Is there a way for me to check my balance?

What information do I need to see my source of money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you do exchanges?

How can I tell what foreign exchange rate I will get?

How do I reverse a transaction on my account?

I used my card to get cash then I was charged a fee that I shouldn't have been charged.

Will my other US credit card be accepted?

I put money into my account in the form of a cheque, but my balance did not change.

It says that my payment is pending, what does that mean?

Will the system automatically top up itself?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where does the exchange rate stand right now?

I got my American Express in Apple Pay, why is top up not working correctly?

If I am running low on credit can I auto top up?

What to do if my card has been used without my permission?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to know what you guys look at to decide an exchange rate

What are the charges for topping up US card?

Will I be charged for receiving the money?

top up for my american express card is not working

What are the fees associated with top up via transfer?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

The app is showing a cash withdrawal that I didn't make.

I would like to verify my source of funds.

The app is showing a payment I never made.

Where do I order a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will my money be of equal value when I travel abroad?

What method do you use for the exchange rate?

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?

What kind of businesses will take my card?

Can you please tell me why I cant get money from the ATM?

Is there something wrong with the ATM? It would not let me pull cash out of my account.

I think the bank made a mistake on the exchange rates

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you decide what your exchange rates are?

Please explain your exchange rate policy.

I have been charged an extra fee when buying from your store. Why is this?

What does it mean when a transfer is "pending"?

The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?

I have a question regarding the PIN of the card?

I thought I was going to receive more currency?

The app says that I got cash in an ATM and I didn't

I have lost my phone or it has been stolen.

I withdrew cash but it still shows as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the exchange rates?

Can you explain your exchange rates basis?

Last week I put a cash deposit into my account and it is still isn't there.

I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.

Why would the ATM machine fail to give me the cash withdrawal I requested?

Are there any fiat currencies that you will not work with?

My app says I made a withdrawal, but I didn't.

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you think of the exchange rate?

Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

When do i get charged a fee for using the card?

Why can't my beneficiary access my account?

I need a list of currencies you accept for exchange.

Will I receive all the money sent to my account by SEPA transfer?

Just received my replacement card, what steps do i need to take to activate it?

The rate of exchange for my cash withdrawal is wrong.

Help me figure out why my transfer was declined

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How's the exchange rate looking right now?

from where are coming your exchange rates?

Can you tell me how to tell where my funds come from?

I'm expecting a refund but it's no where to be seen

The exchange rate for my electronic payment is incorrect.

I thought transfers were free. Why was I charged to transfer?

I already paid to top-up but the funds aren't available yet, where are they?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How is the exchange rate doing?

How are the exchange rates for transfers calculated?

Can I get a new card with new expiration date in China?

I checked my statement and am being charged one pound. Where did this charge come from?

The transfer to my account was not allowed.

Can I have multiple currencies in my account?

Why does my transfer still say it is pending?

What do I do if i accidentally broke my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am travelling and I was wondering what your exchange rates are

I'd like to know what the foreign exchange rate will be.

Can you tell me why the card payment came back?

You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.

Why does my statement show an extra fee?

my exchange rate looks wrong for my last payment

I have a second credit card from the US. Will you take it?

As my kids get older are they able to get set up with their own accounts?

Are there any charges for European bank card for top up?

The $1.00 has still not been reverted as indicated in the previous email.

It shows that the transfer on my account wasn't allowed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i need to know about exchange rates

I made a cash withdrawl and there is a charge.  What is this?

Am I able to do top-ups with Google Pay?

I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?

Can my account me accessed by a thief?  I was mugged.

My money transaction can't be seen by the person I sent it to

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know what foreign exchange rate I can get.

I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.

I topped up my account but the money isn't there now.

My account seems a bit off and getting weird charges.

Why isn't my cash deposit showing up in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the foreign exchange rate you will apply?

What is the present state of the exchange rate?

Do you issue cards for someone living in the US?

When will the check I deposited post to my account?

I checked on google and the exchange rate you are using is really bad. Can you update it?

I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.

There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

What, if any, is the limit  for auto top-up?

Someone withdrew money from my account, and it wasn't me.

Explain why a card payment would be cancelled?

What do I do if someone used my card without my permission?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know how exchange rates are calculated when transferring funds.

what is this extra charge for a withdrawal?

I would like to get help from someone in your customer service department with assisting me with activating my card.

why has a transaction to a friend been delayed?

How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.

How long does it take for a transfer to post

I was doing a transfer and received a "decline" message.

There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I get your exchange rates from?

How are foreign exchange rates determined?

Could I get a mastercard if that's reasonable?

Why is it showing that my account has been charged a dollar that is showing as pending?

How long will my most recent transfer take to go through? The recipient needs the money urgently.

Why will my transfer not go through?!  Keep getting an error message.

There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

For the identity check, do I need any kind of documentation?

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

My wallet isn't showing my top-up, did I do something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to know what the foreign exchange rate will be.

Tell me your opinion on the exchange rate.

I want a backup second card. Is this possible?

Will I be able to track the card that was sent to me?

There is a payment on my card that I do not recognize.

Does a discount apply if I exchange currencies frequently?

What do I have to do to get the virtual card to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an exchange rate?

I should not have been charged a fee for cash withdrawal.

Why did the ATM take my card and keep it?

How long does the "pending" period of a transfer take?

I'm in China and really need a new card.

Is there a limit on making disposable cards?

My phone was left at a hotel and I can't access the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain the exchange rates.

Is there a way you can have money from a purchase I made refunded to my account.

My card has been found. Is there any way for me to put it back into the app?

Can you tell me where to find my top-up verification code?

My phone got stolen, how can I use the app?

What to do if my card is about to expire?

I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How are exchange rates calculated at this bank?

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

Will I be charged for exchanging foreign currencies?

What are the steps that I need to take to activate a new card?

My card is no longer lost. How do I enter it back into the app?

Did I not get my refund? I don't see it.

Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before

I found a charge on my debit that I did not make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are Interbanks current exchange rates?

how long will it take for my transfer to stop pending

I want to start using my card, how do I activate it?

I won't be pleased unless I get a Mastercard.

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

I didnt get the correct exchange rate for getting cash

Is there any way I could open an account for my daughter?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you determine exchange rates?

I would like to know how my friend would be able to send me money

How much does it cost to top up a US-issued card?

Can you explain to me the way to verify my top up has gone through?

Which flat currencies can I use from you?

I think a payment I made with a card was cancelled.

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

Where do you need to live to receive card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much are the rates of exchange?

How do I know how much money I will have when I travel abroad?

Am I going to be charged for topping up by transfer?

I cannot make a transfer to another account.

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

I can't verify identity through the app.

I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.

I would like open a second card for my daughter, how can you assist me?

Who can I speak with regarding a lost card?

I need a new card, my old card is expiring.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How does the exchange rate work?

What factors determine your exchange rate?

I recently transferred some cash, but the balance has not changed.

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.

How many days to deliver to a US customer?

Out of the blue, my card stopped working.

I have not received the completed transaction.

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I know which exchange rate I will get?

How are foreign exchange rates determined?

I asked for cash but I did not receive all the funds

I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?

Can you show me where to link the new card?

Can you tell me about these disposable virtual cards?

I placed my order a week ago. Is it ok that my card isn't here yet?

How can I set up Google Pay on my device?

I haven't yet received money that I transferred

Instruction: Given an online banking query, retrieve another query with the same intent


Question: from where are coming your exchange rates?

When exchanging, how much are the rates?

my card payment has been declined, do you know why?

The wrong exchange rate was used for my cash withdrawal

why are all my identity details required

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

I tried to withdraw cash from your ATM but my transaction was cancelled.

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I find your exchange rates?

Do you know what your exchange rates are?

Why did I only get $20 now the full amount I wanted?

What is the procedure for depositing a virtual card

Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?

What is the reason I couldn't do a transfer to a beneficiary?

What form of payments can I use for topping up?

The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do you get those exchange rates?

Can I have multiple currencies in my account?

I tried to use the ATM today but it would not accept my card.

Why didn't I receive the right amount of cash at the ATM?

Is it possible for me to give my daughter a second card for this account?

I received my card. How do I link it to the app?

my card details could be stolen, as i didnt make these transactions

What is the fee for topping up a US card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I need to cash foreign transfers, how does that work?

If I need to top up with cash where should I look?

Why was I charged twice for the same thing?

Why is it I am charged an extra fee when I use the ATM?

Can I have my card delivered on Tuesday?

There is a direct debit payment that I did not make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How's the exchange rate?

Please explain your exchange rate policy.

What stipulations do disposable cards entail?

Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?

I have to quickly transfer something to China. How long will it take to arrive there?

Is it possible to have a discount for exchanging currency frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is an exchange rate?

Do you charge for sending out more cards?

I'm waiting for a transfer from the US, how much longer?

I bought an item at the wrong exchange rate.

may I have a Visa and a Mastercard from you.

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

Are extra charges added for sending out additional cards?

Someone has stolen my phone, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: On what do you base your exchange rates?

I no longer want this account, what should I do?

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

What currencies do you accept to add money?

I placed my order a week ago. Is it ok that my card isn't here yet?

I need to transfer something from China, How long will it take?

I don't know where this debit transaction on my statement came from.

I have used all of my PIN tries. What should I do now?

I won't be pleased unless I get a Mastercard.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the exchange rate the same on weekends as the weekdays?

Does this app have the same exchange rate as third parties?

My payment is taking a long time to go through.

What are eligible holding and exchange currencies?

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

I would like to close my account, as I'm not happy.

The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.

Why am I charged whenever I withdraw cash?

I have a duplicate payment on my account

Can you explain why my Google Pay Top isn't working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have the best exchange rate?

Why is your exchange rate different on different days?

I had to pay money for paying with my card.

Do I have to go to the bank to change my PIN?

What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.

It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.

What fees are there for adding money using an international card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the current exchange rates?

How long does it take for a bank transfer to show on my balance?

Please help, the atm swallowed my card, what do I do?

I have been charged an extra fee when buying from your store. Why is this?

I know there's money in my account, why did my account decline me?

I got a new address and need to change my old one.

I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

Can you transfer money to your card by bank transfer?

I am having some difficulty verifying my id.

I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me your exchange rates?

What is the formula for your exchange rate?

I was able to find my card. How to I go about putting it into my app?

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?

I tried transferring money to a beneficiary, however, I was unsuccessful.

I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

How can I cancel a transaction to a wrong account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what are your exchange rates at?

How will I know what the exchange rate is?

Why does my transaction have an added fee?

Are there any limits to using disposable virtual cards?

What would I be charged in receiving a SEPA transfer?

I bought something abroad and the exchange rate applied is wrong

lost card found, want to put it back in app

What do you require for identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What foreign exchange rate will I get?

What is the system for determining the exchange rate?

I was charged more than once in a single transaction

is there a reason i need to verify top up

I was charged the wing amount for an item.

Why am I having trouble withdrawing cash?

I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.

I'd like to use my American Express to place money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What foreign exchange rate will I get on weekdays and on the weekends?

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

Why doesn't it work when I use American Express to try to add money to my account?

I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?

I tried to top up, but the funds show up as pending. I thought it was instant?

What is not accepted in order for me to top up my account?

Where do I find how to top off with a check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know what your exchange rates are.

My transfer was wrong, are you able to stop it before it goes through please?

Is it possible to get a disposable virtual card as well?

Why is the payment from my card still pending?

How will I know where my funds are coming from?

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are your exchange rates calculated from?

What is the formula for your exchange rate?

Are there certain cards and currencies you support?

How do I get refills to my card when I'm traveling?

A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.

i am express delivering my card to the us, how long will that take

What is the reason my payment was not accepted?

I recently reported my card as missing/lost, and I just found it. Can I still use it?

How long does it take for a transfer to be in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you know the rate of exchange?

What is the formula for your exchange rate?

How can I receive my salary with a different currency?

Why did you charge me a fee when I made a transfer?

Do you support changing the currency I use?

What are these disposable virtual cards all about?

I was able to find my card. How to I go about putting it into my app?

Where can I find the verification code for the card top-up?

There's a payment in my history I don't recognize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I tell what foreign exchange rate I will get?

How do I know how much money I will have when I travel abroad?

How long will it be  before the person I sent money to is able to see it?

No Visa please. I want to continue with Mastercard.

I got a cheque that I want to top up with?

The exchange rate is incorrect for something I bought

My card payment is being declined and I've tried several times.

Why has transferring money resulted in a charge?

How can I request cash back? The ATM gave me the wrong amount that I've been charged though...

Are you able to guide me to my card's location?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are you exchange rates?

Does this app have the same exchange rate as third parties?

how do i get a refund for a direct debit payment i didn't make

I would like to know more about what a disposable virtual card is?

I didn't withdraw cash but I see that transaction on my app

Can you tell me where I can order a disposable virtual card?

I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.

I don't think I made this transaction on my statement

I don't like the services, please close my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When exchanging, how much are the rates?

Could you tell me what your exchange rates are?

Would I be able to top up as much as I can?

Does Apple Watch support the topping-off of my account?

I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

Why is the exchange rate different from what I expected?

I need an accurate exchange rate, when I make my withdrawals.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How are the exchange rates for transfers calculated?

I can't figure out why I haven't gotten my cash, when I already put the check in the bank.

I was given the wrong exchange rate when getting cash

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

Do you provide currency exchange to Euros?

I want to change my pin number from an ATM. Is this possible?

I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??

Instruction: Given an online banking query, retrieve another query with the same intent


Question: explain the interbank exchange rate

A fee shouldn't apply to me if my card was stolen.

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

I need to know where this charge is coming from?

I did not receive the correct amount of cash.

I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

What is the cost and time frame of getting a new card?

Why can't I transfer money to a beneficiery?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How is the current exchange rate?

I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.

It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.

I transferred money and it hasn't come yet

What does it mean if it says my card payment has been cancelled?

Can you provide information for freezing my card immediately?

Got only $20 when I tried to withdraw $100.

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

A seller is stating that they haven't received money yet when the money has already deducted from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does the exchange rate change?

Could you tell me what your exchange rates are?

No Visa please. I want to continue with Mastercard.

Please tell me how to get a refund for something I bought.

After purchasing an item I noticed the exchange rate was incorrect.

I got charged a fee that shouldn't be there from my cash

What can I do if my card still hasn't arrived after 2 weeks?

I found a transfer fee - is that correct?

I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?

What's your refund policy if I bought an item from you?

My card is no longer lost. How do I enter it back into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you decide what the exchange rates are?

Tell me your opinion on the exchange rate.

I topped up but my money is not showing. Why is that?

I can't find how to top up my account with a check.  Where is that?

Help, the ATM didn't give me all the money I requested

Why is the exchange rate for my payment incorrect?

Can I choose between Visa or MasterCard?

My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?

I need a new card to replace an expired one. Will it cost anything, and how soon?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Your exchange rates are coming from where?

What is the formula for your exchange rate?

After I deposited my cash, I still don't see it in my account.

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

If I wanted to change my PIN, how would I do that?

Can you explain why I was charged extra when I used the card?

I tried to make a transfer but it failed. will you tell me why?

How do I use bank transfer to top up my account?

I tried to get gas but my money was gone!

I attempted to top up using my card, but now the money just disappeared?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the current exchange rate?

Why hasn't my transfer from Europe gone through?

Can I apply for one of your cards if I live in the EU?

The exchange rate is incorrect on an item I recently purchased in a foreign country.

I withdrew cash but it still shows as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain your exchange rates basis?

What is your opinion on the exchange rate?

I'm being asked for a verification code. Where do I find it?

My card is showing the same transaction over and over again.

If I exchange foreign currency, are there any other charges?

There are strange transactions on my account.  What should I do if I think someone stole my details?

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

Can you change the rate for the item I bought in a different currency as it is wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How did you guys get your exchange rate?

I'm interested in what your exchange rates are based on.

I can not find my phone or it has been stolen.

What can you tell me about the card PIN?

What is the estimated time on an urgent transfer from China?

I'm still expecting the transaction to be finished

Can you tell me when my money transfer will go through

The exchange rate given to me after a purchase, was incorrect

Is there a discount for multiple currency exchanges?

I thought that transfers are free. Why was I charged an extra fee?

A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

Which foreign currencies do you accept for adding money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How are exchange rates determined?

How do I know what the exchange rate will be when I make an exchange.

how much do I have to pay for exchange of currency?

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

How long does it take for my id to verify?

What types of foreign money can be used with this service.?

I'm trying to take money from my account but its not letting me. Help!

What do I do with my "decline" message on a transfer?

What do I do if the machine rejects my card?

Why did I only receive this much currency?

I looked at my statement and found a payment I and found a mistake.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do the foreign exchange rates work?

What factors determine your exchange rate?

I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.

I paid with a card and there is an extra charge. Why?

The exchange rate was wrong in the foreign country I got cash in.

Where can I find a list of descriptions the disposable cards have?

Shopping on line I was declined when trying to buy something.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you know what your exchange rates are?

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

Is payment required to get a card of my own?

My card payment is being declined and I've tried several times.

I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.

Will I receive all the money sent to my account by SEPA transfer?

I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.

I need to change my name, since i just got married

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where do you find your exchange rates?

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

Is it possible to dispute a debit payment from a couple of months ago.

How long do I have to wait for the transfer to be finalized?

I tried to top up and suddenly my money disappeared

While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

Tell me why my topup wouldn't go through?

I need to know what charges I will incur for using a European card for top up.

Why didn't I receive the right amount of cash at the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What exchange rate is it?

I need to know what your exchange rates are.

I'm waiting for the ID verification to go through still, so is it too soon to use my account?

Am I able to do top-ups with Google Pay?

Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!

What methods are available for my friend to send me money?

The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What will my exchange rate be?

Why is your exchange rate different on different days?

Can I change my details because I moved?

Are there any restrictions on the disposable cards?

What do you demand for identity verification?

I'm interested in getting a virtual card.  How do I get one?

Why do I need to have my identity verified?

I found the card I thought I lost this morning. Can I reactivate this card?

Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.

Why won't you take my transfer, I keep getting an error message.

Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you calculate exchange rates?

What is my money worth in other countries?

In the app, how can I make it show the new card that arrived?

Do you let me choose between Visa and Mastercard?

Tell me how to top up my account using bank transfer.

new customer and filling gas for the first time today, not working,

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

Why have I not received a virtual card yet?

What is this random charge of one pound doing on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the exchange rates you assign?

Does this app have the same exchange rate as third parties?

Is there any limits I should know about if I'm going to use a disposable virtual card?

Which fiat currencies are supported for holding and exchanging?

When the time is right will this automatically replenish my balance?

Which part of the app do I order virtual cards from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What factors determine your exchange rate?

How long does it take for the money to show up in my account?

How can I go about ordering a virtual card?

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

How can I reset the passcode if I need to do that?

Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?

I am having some difficulty verifying my id.

An item I bought had the wrong exchange rate applied.

My cash withdrawl has the wrong rate of exchange.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How does the exchange rate work on this app?

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

always exchanging currencies, do you offer a discount?

Canceling my order is what I need to do right now.

I don't have my passcode to access the app.

I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the exchange rate for EUR?

How do I know how much money I will have when I travel abroad?

Which credit card top-ups do you accept?

I'm trying to verify my top-up card, but I can't find the code...?

I need money put into this account from another one.

Please explain how disposable virtual card work.

Is there a function where I can top-up automatically?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm interested in what your exchange rates are based on.

Where can I find the exchange rate for my transfer?

I've got a repeated tranasaction on my card.

I would like to have assistance with activating my card.

What are the steps to activate the card, as it does not seem to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you tell me what your exchange rates are?

Where can I find the exchange rate for my transfer?

There is an extra charge on my account I didn't authorise, it's just £1, what is it?

You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.

Can cash be used in physical locations to top up?

Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

Does google play offer the service to Top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know what exchange rate I will get?

i put money on my card and i dont see it on the balance

What should I do?  I topped off but the app reversed  it.

My cash withdrawal isnt showing on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How are the exchange rates determined?

Why is it I am charged an extra fee when I use the ATM?

In my account I noticed my ATM withdrawal is still pending

I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.

How many transactions can be made with a disposable card?

Can my job deposit my wages directly into the account.

what are the exchange rates for getting cash

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?

Why isn't my cash deposit showing up in my account? I deposited it this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is your exchange rate different on different days?

Why is the payment from my card still pending?

Can I do more than 10 transactions with a disposable card?

Why was my cash withdrawal cancelled at the ATM?

I have a cash withdrawal in my statement. Why is that?

Why is it important to verify my identity?

The exchange rate for my payment last Saturday must be wrong because I was charged extra.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the present state of the exchange rate?

Can I see the source of my available money?

I've just moved and I need to change my details

I tried to do a transfer and it's saying it declined.

I think the exchange rate for my for my cash withdrawal is wrong

I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?

Explain the activation method for this card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What exchange rate will I receive?

Please explain why my top-up didn't go through.

I am afraid to give you all my identify details.

Are there any hidden extra fees for currency exchanges?

The cash I got at the ATM is still in my account.

Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.

I had a card payment that was declined.  Why?

I deposited money but my balance hasn't been updated yet.

Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the exchange rate current?

How do I know how much money I will have when I travel abroad?

I sent money about 5 days ago and the recipient has not received the money yet.

Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.

Give me a refund now!! I am still waiting.

I deposited a cheque, but my account balance stayed the same.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

What is the source of your exchange rates?

My Bank is in Europe, how long will the transfer take?

Why isn't the recipient seeing the transaction? I just sent the money.

I would like to receive my salary in a different currency. How does that work?

Why do you keep declining my payment? I tried several times already with this card and it is just not working.

What are the steps to activate the card, as it does not seem to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the source of your exchange rates?

Tell me your opinion on the exchange rate.

Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.

Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.

What is the reason I couldn't do a transfer to a beneficiary?

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

I am having issues using contactless payments, could my card be damaged?

How can I fill up my gas tank using a check?

How do I create a disposable virtual card?

What is your exchange rate between UK pounds and Russian rubles for my last transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know what exchange rates you use?

I need to know what your exchange rates are.

What countries do your services support?

I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?

I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!

The transfer on my account is not showing up.

Where is my credit card that was to be mailed?

i did not get any money but still was charged

I tried activating my card and it didn't work

How long does it take for a new purchase to stop being considered pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What value can I get for my currency?

Please let me know how to change my PIN?

Tell me why there is a fee for a card payment.

Tell me why there is an extra charge when I used an ATM?

Please explain how I use the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the exchange looking like?

I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?

My salary is in GBP, do I need to exchange it before putting it into my account?

how to i go about getting my virtual card

I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.

I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.

Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What exchange rates do you use?

I was charged the wing amount for an item.

Why was I charged a fee for withdrawing money?

What do I need to do to get my salary through this?

Am I gonna be charged for sending out more cards?

I think I was wrongly charged in a recent transaction when I used my card.

How can I fix this?  There is a double charge on my account.

I haven't yet received money that I transferred

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me your opinion on the exchange rate.

What is the formula for your exchange rate?

What about an auto top-up, is that a option?

There's a direct debit payment that I don't recognize.

Why are my payments not working and show pending?

How long do I wait for a transfer to take?

I wanted to know why my transaction didn't go through.

Do you offer free ATM withdrawals of ones hometown currency while on holiday?

Help! In the app there is a payment that I don't remember.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the process for exchanges?

Please explain your exchange rate policy.

ATM apparently not working?  Couldn't access funds in my account?

I'm not certain my top-up went through yet.

The payment I made with my card is not showing up.

There is a card payment I'm not familiar with.

Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.

How long is a transfer in the pending status?

I would like to get both a Visa and MasterCard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How is the exchange rate calculated?

What is the formula for your exchange rate?

I require verification of my source of funds.

How do I transfer cash my into my account?

I may need to dispute a Direct Debit payment.

How do I go about exchanging currencies with this app?

The exchange rate you are using is bad.This can't be the official interbank exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know how much money I will have when I travel abroad?

I can't log into my account because I lost my password

I received a fee for obtaining cash, is this correct?

I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.

I was able to find my card. How to I go about putting it into my app?

what are the exchange rates for getting cash

something is wrong with my exchange rate charge

I answered so many questions about my identity. Why do you need this info?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is my money worth in other countries?

Where are you getting your exchange rates from?

How can I check if I have received a refund if it is not yet on my statement?

Explain to me why a transfer would be declined.

I need a new card and I live in the United States.

What is your refund policy for products I have purchased?

My cash deposit hasn't posted to my account.

What do I do if there is an electronic debit that is not correct?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you do currency exchanges?

Where are you getting your exchange rates from?

Why isn't the transfer to my account showing up?

I made a transfer and was charged an extra fee!

A Bank ATM did not give my card back. What do I do now?

I was charged multiple times for one purchase

How much longer is it going to take to get my new card?

I received an extra charge for using the card. Why?

What is the reason for the extra fee on my statement?

I have the cash already, my account still shows up as pending.  How can my account be still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know what the exchange rate will be when I make an exchange.

I just have one additional card from the USA. Do you support that?

I was using a foreign currecy to make a payment and the applied the wrong rate.

What kind of costs are involved for exchanging currency?

Is it possible that my card payment was reverted?

How can I change my old pin to a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to know your exchange rates.

Are there cash machines where I can change my PIN?

tell me why I was charged more with my card?

Why is my card payment still a pending transaction?

I used my card to top up but it's saying it is still pending. What does this mean?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the system for determining the exchange rate?

Why won't my card accept any transactions?

Why isn't my top up showing?  Was the money reversed?

Will I be able to track the card that was sent to me?

How will I know where my funds are coming from?

I would like my money back for an item I purchased

How can I get my money that I didn't get from the ATM?

Why does my transaction have an added fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain your exchange rate policy.

What do you use to figure out the exchange rate for the card?

Can I go ahead and use my account even though my identify hasn't been verified yet?

Is my country's currency supported by your system?

I have a trasnger that is pending and wondered about it.

What fiat currencies can I use for holding and exchanging?

My card's expiration is approaching, how do I replace it.

My PIN was entered wrong and now I am blocked.  Please unblock.

Is there a reason why a recipient might not see my money transaction

I want to find out what happened to my new card?

How do I make sure my transfer isn't goin to an unsupported merchant?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How are your exchange rates calculated?

What do you use to figure out the exchange rate for the card?

I am inquiring about your auto top up feature.

Why was I unable to complete my transfer?

phone is at a hotel, can i still use app

Why do I still have a pending cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find your exchange rates?

how many virtual cards can i have, i want 8

I tried to withdraw cash, but got declined!

I need to transfer money into this account from my other bank account.

Are extra charges added for sending out additional cards?

What was the extra charge for using my card?

I need to know the if there is a limit on the amount for auto top-up.

Why is my identity verification process not working?

What's the wait time for European transfers?

Why was there a transfer fee on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How are foreign exchange rates determined?

What method do you use for the exchange rate?

I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.

I would like to receive instructions showing the verification process for top up cards..

I have an unfamiliar direct debit in my statement.

Do I need to speak to a representative to change my pin?

The app says I made a cash withdrawal that I didn't make

For what reason can I not transfer money to a beneficiary?

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

I got my American Express in Apple Pay, why is top up not working correctly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What factors effect the exchange rate?

How will I know what the exchange rate is?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

Do I need to do anything? My phone was stolen yesterday.

What, if any, is the limit  for auto top-up?

I tried activating my card and it didn't work

phone is at a hotel, can i still use app

How long does it take for a money transfer to show up?

I checked on google and the exchange rate you are using is really bad. Can you update it?

What am I going to need in order to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Your exchange rates come from where?

How do you determine your exchange rates?

I am waiting for a payment to be processed

Is there a way to track the new card you sent me?

How long does a payment usually show as pending? Is it normal that mine is still pending?

What is the cause of the delay in applying my card payment to my account?

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know what your exchange rates are.

What is the formula for your exchange rate?

Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.

the exchange rate for my withdrawal is wrong

Exchange rate for my card payment is wrong

Will I be sent a new card before mine expires?

I bought an item at the wrong exchange rate.

The app reversed a top off I had.  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does this app have the same exchange rate as third parties?

I could not get the top-up to go through

What's going on with my card? I've tried multiple times and it never goes through.

I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.

My transfer was wrong, are you able to stop it before it goes through please?

I think I was charged by mistake on my debit statement.

help, I see money missing I didn't take out.

Tell me more about getting a virtual disposable card.

Why can't I withdraw funds from my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you use to figure out the exchange rate for the card?

What is the formula for your exchange rate?

In my app, a direct debit payment I didn't do shows in my app

I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.

How old does my daughter have to be to open an account?

Can you provide information for freezing my card immediately?

How can I tell if someone else is using my card?

I need a new card to replace an expired one. Will it cost anything, and how soon?

After I got my cash, I found out my exchange rate was wrong.

I am yet to receive the money in my account how long will this take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do you get exchange rates

Where can I find the exchange rate for my transfer?

My card payment has the wrong exchange rate

I was trying to top-up and my credit card was declined. Can you tell me why?

Do you offer services that hold money in different types of currency?

The wrong account was used during a transaction.

Why do I get a fee every time I transfer?

Can you tell me what I need for identity validation?

A cash withdrawal has been done that I didn't do.

Is it possible to access my phone from the hotel/

What are the steps to get my card back that was kept by the ATM?

I didn't receive the correct exchange rate when I got cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the formula for your exchange rate?

I would like open a second card for my daughter, how can you assist me?

What countries are you issuing cards for?

I have an American Express that I'd like to add money to my account with.

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

I want to link my new card. Can you help?

Please tell me how to verify my top up card.

What's the limit on total number of cards I can have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What method do you use for the exchange rate?

Where are you getting your exchange rates from?

do i need to wait to get my card before getting a pin

I made a transfer into my account and now I need to cancel it

How do I top up my account with a bank transfer?

i didnt make these transactions, i think my card details might be stolen

Why was I charged an extra fee when doing a transfer?

What should I expect to be charged on a SEPA transfer?

What do I do if I have exceeded all my PIN tries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is your opinion on the exchange rate?

How do you determine your exchange rates?

I found the card that I thought I lost, and I would like to reactivate it.

Do I have to go to an actual bank to change my PIN?

Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.

What do I do if my card is about to expire?

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

Do you know why my card payment has been declined?

How can you transfer my salary to my correct currency?

I think that somebody is utilizing my card without my authorization!

I am waiting for the money to enter my account. How long does it take?

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find the exchange rate for my transfer?

How will I know what the exchange rate is?

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

IS there anywhere that a card cannot be delivered?

I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.

How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

How can I find out the source of my available cash?

What are the policies of disposable cards?

I need to exchange foreign currency will i be charged?

Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where are you getting your exchange rates from?

What is the basis of your exchange rates?

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

Are SWIFT Transfers available at this bank?

Is there any way to get my salary in a different currency?

do you offer refunds? i would like to return purchase.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How is an exchange rate calculated?

how can the money machine keep my card what do i need to do?

Can I use your services without access to the app?

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

I tried to get cash but it was declined!

What should I do after I've moved and need to update my personal details?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

What's the fee for exchange of foreign currencies?

I got a new card and can't find where to link it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do your exchange rates factor in?

How will I know what the exchange rate is?

Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

Why is my card payment still listed as pending?

What options do I have when topping up a US card?

Is there a fee to add money to an international card?

Is it possible to exchange currencies using the app?

Why didn't my friend's transaction arrive yet?

When are you going to transfer the money?

I didn't see the money I added to my card.

There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the basis of your exchange rates?

How do you determine your exchange rates?

I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

Why hasn't the app verified my identity?

Does it cost anything to transfer money for a top-up?

I've been waiting for 3 days, why is my withdrawal still pending?

I'm worried my card might be lost in the mail? How long does it usually take to arrive?

Does the app allowing exchanges between USD and GBP

how many transactions can go on a disposable card?

My card will expire soon, do I need to order a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you determine your exchange rates?

How will I know what the exchange rate is?

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

Is there a problem with the payment that I see is still pending?

The app is showing mt withdrawals that aren't  mine.

My account balance has not updated to reflect my recent transfer.

Is my new bank card on the way and is there a way to track it?

What systems do you have in place for my security when using my card for everyday purchases?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My currency rate is inaccurate.

The exchange rate you are using is bad.This can't be the official interbank exchange rate.

Instead of GBP, how do I exchange for AUD?

My card has been stolen. I reported it with the police, but I need to report it with you as well.

What is the most that I can top-up to a card?

So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

Are there any express fees if i want my new card faster?

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something while traveling, and the exchange rate was wrong.

I checked on google and the exchange rate you are using is really bad. Can you update it?

Is there something that I can do since my phone was stolen yesterday?

I would like to get both a Visa and MasterCard?

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

What is the expected delivery date of my card?

my phone was taken yesterday, what should I do about my account?

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

Using international ATMs messes up the exchange rate.

What is the pending payment on my card about?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?

I bought something and I take issue with the exchange rate applied.

Do I get charged for a top up from a European bank?

What is the process to create a disposable virtual card?

I urgently need to transfer something from China. How long can I expect it to take?

I could not get the top-up to go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate you are using is bad.This can't be the official interbank exchange rate.

I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.

My statement does not reflect that a refund has been issued

I need more money in my account. Can I add more by transferring?

My card hasn't been working for even small transactions today.

Tell me why my card payment was declined.

Please help me.  I am still waiting on a refund.

Am I going to be charged for topping up by transfer?

How can I lookup the source for my available money?

Any extra charges for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My foreign currency exchange has been applied incorrectly.

Exchange rate for my card payment is wrong

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I added funds to my account but the app didn't process it.

What do I need to do to link my new card for my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I purchased a product in another country the currency exchange was incorrect.

something is wrong with my exchange rate charge

Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.

I want a virtual card that is disposable

Are cards issued to people living in the US?

Did you deactivate my card it's not working anymore

How do I contact customer support about my declined transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was the wrong rate applied when I bought something in a different currency?

I think there was an error in your exchange rate.

Is payment required to get a card of my own?

I see a cash withdrawal in the app that I did not do.

In my app, a direct debit payment I didn't do shows in my app

I don't live in the UK. Can I still get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought an item at the wrong exchange rate.

My exchange rate was wrong for an Item I bought!

There's something wrong on my bill. A transfer fee should never have been added.

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

What's the maximum amount I can top up my card with please?

what is this extra charge with my purchase?

My card stopped working after multiple transactions. Why?

i need a refund right away but the funds aren't available in my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wasn't charged the correct exchange rate for an item I purchased.

I think the exchange rate on my card payment is incorrect.

What do I need to do in order to get a new card?

How do I go about topping up with Google Pay?

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

My card couldn't complete a transfer, why?

I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?

When will my transfer arrive from Europe?

How can I reset the passcode if I need to do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate is bad. Are you sure this is the exchange rate?

The exchange rate that was applied for an international purchase was wrong.

I deposited a cheque, but the balance hasn't changed yet.

What is with the need to have all my ID information?

I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?

What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.

If I bought something I didn't like, can I get a refund?

What is delivery speed to the United States?

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

can I choose delivery times to suite me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?

The exchange rate for my electronic payment is incorrect.

Why hasn't my withdrawal shown on my statement?

Someone might be using my card that is not me.

What should I do to top up using my Apple Watch?

I was refunded the money for something I bought already.

Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.

Why was I unable to finish this transfer?

I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?

I accidentally left my phone at the hotel so now I'm not able to use the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I checked on google and the exchange rate you are using is really bad. Can you update it?

Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

How long does it take for cash withdrawals to hit my account?

Do I get to have one of those virtual cards I've heard about?

I need to close my account as soon as possible.

Is there anyway to bypass identity verification?

What is the charge for exchanging currencies?

The app shows a withdrawal that I did not make or authorize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.

Why was my exchange rate a different amount than usual?

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

Why was there an extra charge when I transferred money?

Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A foreign purchase I made has the incorrect rate applied to it.

I recently purchased something, and the exchange rate was wrong.

i dont recognise some of these transactions, i think someone has my card details

Is there a fee for sending out more cards?

Can I get a card although I'm not in the UK

Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.

I want a virtual card that is disposable

I contacted the seller and he won't respond.  Please just refund me my  money.

I got less cash than what I specified at the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think there has been a mistake on my exchange rate for this purchase.

My purchase used the wrong exchange rate

What types of cards and money do you accept?

Do I need to re-apply to order a new card when my old one's about to expire?

Why was I not able to take cash from the ATM?

The other bank confirmed a transfer I made, but this account is not reflecting it yet.

I need to find out where the card is that I ordered.

Could I get a mastercard if that's reasonable?

How come I got to pay to get my money from the ATM?

I think my card payment was cancelled. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I recently purchased something, and the exchange rate was wrong.

What do i do if the exchange rate was wrong for the item i bought overseas?

I need assistance to activate the card on my account.

What if I need to use GBP instead of USD?

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

What do I do if there is an electronic debit that is not correct?

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

I paid with a card and there is an extra charge. Why?

Please help me!  My physical card isn't working right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate on my payment doesn't look right

I purchased something abroad, and the exchange rate that was applied was wrong.

Is there a tracking number for the card you sent me?

Why am I not allowed to add a certain beneficiary?

What is the reason my top-up is still pending?

I would like to have assistance with activating my card.

Could you tell me why my cash withdrawal was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged more on exchange with things I bought abroad?

I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.

I have a canceled top-up and wanted to know about it.

I don't have the means to prove my identity.

What is the verification code for my top up card?

I can't find the money I just added to my account.

Will you guys charge me for topping up by transfer?

What are the reasons why a card payment would be declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I purchased an item and the exchange rate was wrong

Why didn't I receive the correct exchange rate for an item that I purchased?

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

My payment did not go through because the app reverted it

I got cash abroad and need to check the exchange rate

Why didn't my transfer get to the recipient?

Why couldn't I transfer funds to my beneficiary?

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

Why is the exchange rate on my card payment different than I expected?

How much longer is it going to take to get my new card?

Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.

I just noticed my transfer was declined and I don't know why. Can you help me?

I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?

I put my check in the bank, but I haven't gotten my cash yet?

Can my PIN changed remotely without visiting a bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made an international purchase, but the exchange rate was wrong

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

Please tell me what the exchange fee is.

I do not recognize a direct debit payment that I see on my app

How do I dispute a debit that I didn't make?

What physical locations can I use cash to top up?

Is it possible to have more than one disposable card?

I see cash in my app but I did not get it.

I cannot get to my app, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my exchange rate looks wrong for my last payment

You did not give me the correct exchange rate for an item that I bought.

What is the number of transactions for one disposable card?

On what do you base your exchange rates?

The cash withdrawal I took seems to be off. The exchange rate is wrong.

I'm going to travel, can I have it add money automatically in certain intervals?

Tell me more about getting a virtual disposable card.

There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.

How can I fix this? The ATM gave me more cash than I'd asked for.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The currency exchange rate was wrong for a purchase I made.

The exchange rate that was applied for an international purchase was wrong.

What's the wait time for European transfers?

I would like for someone to tell me which fiat currencies that your company supports.

I saw there is a cash withdrawal from my account via the app which I did not complete.

What should I do if I can't use my card?

How come I can see an extra charge for my transfer?

When will my returned transaction show up on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My rate of exchange was wrong.

I purchased something while traveling, and the exchange rate applied was wrong.

I will be traveling and want money to be added automatically in certain intervals. Is this possible?

The app says I got cash from an ATM but I didn't

My card was supposed to arrive, but hasn't?

How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

In which stores can I shop with this card?

I am required to make several disposable cards every day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

Why is the exchange rate different on my recent purchase?

Can someone assist me with explaining how I can unblock my pin?

Why was I charged more than I should have been?

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

How can I add money to my account from another account I have?

Why was I charged twice for the same thing?

Why on earth do you need so much personal id info from me?

Last week I put a cash deposit into my account and it is still isn't there.

How do I get a new card when my old one expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was using a foreign currecy to make a payment and the applied the wrong rate.

Why is the exchange rate on my card payment different than I expected?

Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?

I couldn't make a transfer because it was declined

I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

Could you assist me in finding my lost card?

I am looking for my top-up verification code and cannot find it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought an item then noticed the exchange rate was wrong.

I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.

How was I charged extra when I used my card to pay?

Am I going to be charged for receiving  money?

Is there a way to find an ATM around me?

Why is this fee being charged to me after using my card?

I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

Why do you need so much id info from me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The correct exchange rate wasn't given to me for an item I purchased.

Why was my exchange rate a different amount than usual?

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

I don't understand why there is an extra €1 fee in my statement.

I need to withdraw money. Where can I do that?

What are the steps for the identity checks?

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

I don't know what pending transaction means.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment has the wrong exchange rate

I made a purchase but the exchange rate is wrong?

What do I do if I can't access my passcode?

Is there an age limit to when my child can use these services?

Is getting my identity verified required before I can use my account?

Hi, I have done a topup, but my money was reverted. Please look into this issue.

What does it cost to receive a SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does the exchange rate change each day for purchases? There is a different rate on my purchase.

Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.

Is ordering a new card from China available?

I'm waiting for a transfer from the US, how much longer?

how does my statement get updated so i know when a refund will reflect on my balance

A duplicated payment was made for something.

What does it mean to have a pending cash withdrawal?

Is my credit card supported for top-ups?

Are there any limits if I use these virtual cards?

Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?

I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.

What payment methods are used to top up?

I did a payment but it was reverted by the app

how long does it take to reflect in my balance a top up

You advertise no fee when paying with a card then my statement shows a fee.

Can I get a new pin number at any ATM using my card?

There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?

Can I get some help activating my new card?

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

I can not find my phone or it has been stolen.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used foreign currency to buy something and I think the rate applied is incorrect.

There's an error with the rate that is charged.

What commission do you take for currency exchage?

Will there be a fee if I receive a SEPA transfer

My refund isn't showing up on my statement.

I need to exchange a currency - can I do that here?

What was the $1 charge for on my statement?

I got the incorrect amount of money given to me from my account

I don't recognise a Direct Debit payment

Instruction: Given an online banking query, retrieve another query with the same intent