Question: I placed a cheque but the funds aren't there

I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?

The wrong exchange rate was used when I purchased an item.

How long before I can see that my cash withdrawal has taken place?

What are the additional charges for a SWIFT transfer?

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

Can you explain to me why a top up would be reverted?

Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.

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Question: I have made a recent check and cash deposit that isn't reflected in my balance.

Why is my cash deposit not in my account?

I  see an extra 1£ charge on my app. Why did It charge me extra?

Is there extra fees for making a withdraw in a different country at a cash machine.

Do you offer account services for children and teens?

How do I go about transferring money using my credit card?

An extra fee has been added to my card payment is this correct?

If I want to get an account for my daughter, can I do that?

How and where can I find the identity checks?

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Question: I still do not see the cash deposit in my account from last week. Why?

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

i put in money for vacation and its not showing. i need that money today, how long will it take

The rate of exchange for my cash withdrawal is wrong.

What is taking so long on my transfer from the US?

I want to transfer money using my credit card.

I have a new card and need to activate it

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

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Question: I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

I deposited cash this morning, but it is not yet available.

My rate is not right when I used my card in a different country's money.

Please tell me, do you use Visa or Mastercard?

Can you explain to me why a top up would be reverted?

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

I made a transaction to the wrong account!

Is there a limit to the number of disposable cards per day?

What documents do I need to get together to verify my identity?

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Question: Online banking is not showing my cheque or cash deposit so the balance is incorrect.

I had a cheque deposited, but I don't see my money yet?

I didn't initiate a direct debit that I see on my account

I usually don't get charged for transfers, why was I this month?

can other people use the app to add money to my account

I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?

What is the maximum times I can auto top-up?

Why did my transfer to a beneficiary fail?

My card rejected a cash withdrawal. Why?

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Question: I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?

How long does it take for a cheque to post to your account?

May I get my salary paid out in a different currency?

What does it cost to receive a SEPA transfer?

Why is the pending status on my cash withdrawal taking so long?

Where is the card I ordered 2 weeks ago?

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

I already have an account. Why can't I use it unless my identity is verified?

I just got married and I need to change my name

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Question: The cast deposit from a week ago still is not in my account. Why?

I made a check and cash deposit that wasn't credited to my account.

When can I expect my new card to get here?

What flat currencies do you use for holding and exchanges.

How low does the balance have to be before the system updates?

I want to top up my account by a bank transfer, but will I be charged?

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Question: I made a cash deposit going to my account but it is not there

Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.

There should be a cash withdrawal that I haven't seen yet.

What fiat currencies are used with holdings and exchanges?

Do i have to top-up with my credit card before I can transfer?

You've incorrectly calculated the exchange rate for my cash withdrawal

Why is verification for my identity needed?

A transaction to a friend still hasn't shown up.

Can I add other people to my account, so they can top up?

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Question: my balance has not changed, despite depositing a cheque

I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?

Please tell me why I am having problems transferring to a beneficiary.

Why did using an ATM cause me to have an extra fee charged?

What would be a reason my transfer got declined?

I want to transfer money to a beneficiary, but I couldn't.

Why am I being a charged for using my card?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

I can't seem to figure out why my transfers are getting declined.

I didn't receive the correct exchange rate when I got cash.

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Question: When will I receive the cash payment from the check I deposited?

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?

I made a payment that is not yet complete.

What are the additional charges for a SWIFT transfer?

What documentation is needed for the identity check?

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

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Question: How long does it take for a cheque to post to your account?

Why isn't my cash deposit showing up in my account?

How long does it take in Europe to do a transfer?

I think that the exchange rate for the withdrawal of my cash is not right.

I'm not able to activate my card how do I fix this problem?

There are funds in my app that I did not receive.

When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?

I'm not happy with service and would like to delete this account.

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Question: How long do deposits take to appear? I've been waiting for more than a week and need the money!

My card isn't letting me purchase something and I wanted to know why.

How long does a transfer from the US take?

Is there a way to top up using my Apple Watch?

help, I see money missing I didn't take out.

While abroad I got cash, and a wrong exchange rate was applied.

How does the exchange rate work on this app?

How can you transfer my salary to my correct currency?

can my husband open an account and transfer money

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Question: I did a cash deposit to my account, but I am not seeing it on my statement.

Cash has been deposited this morning but it hasn't came through.

I tried to get funds in hard cash but it was rejected!

The app passcode has completely slipped my mind.

The transfer that I was trying to complete was declined. What was the cause?

My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

I do not understand what this particular direct debit is ?

Please explain to me how to know where my funds are from.

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Question: I deposited a cheque, but the balance hasn't changed yet.

Why is my balance still the same after a cheque deposit?

My card is expiring, how do I get a new one?

Is there an age limit to open an account

What flat currencies do you use for holding and exchanges.

I'm looking at my statement, and my refund is not on there.

I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?

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Question: I put some cash into my account but it's not displaying that on my balance.

The cheque I deposited isn't showing in my account

there is money in my account that i didnt put there

Can you please tell me how long it takes for the transfer to be available.

I need a Visa and a Mastercard from you.

What is the purpose for verifying my identity?

A transaction on my card shows as pending.

Can I receive payment in another currency?

I am wondering about a transfer from a different country that doesn't show up yet?

When I'm traveling is it possible to add money automatically at certain time points?

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Question: I made a check deposit but the cash hasn't arrived in my account yet.

The cheque I deposited isn't showing in my account

How do I replace a card that's going to expire?

Tell me how to top up my account using bank transfer.

what is my monthly spending limit because i was refused my money at an atm

Will I be charged if I add more cards to the account?

I need to know if you will accept my credit card.

Is there a reason why there is an extra £1 charge on my account?

What are all the fiat currencies that are supported for both exchange and holding?

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Question: i used a check check yesterday to balance my account and it isn't showing up?

I had a cheque deposited, but I don't see my money yet?

My daughter would like a card from my account?  Can I do this?

Change of location, need to change details

Where can I find the exchange rate for my transfer?

I get a "decline" message when doing a transfer

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

Why won't the ATM let me withdraw money?

The exchange rate was different when I got cash

I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

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Question: Why isn't my money from a check deposit showing?

How long does a check take to show up in the account balance?

Which credit card top-ups do you accept?

Are there cash machines where I can change my PIN?

I am having trouble transferring money to a beneficiery.

Why is it taking so long for my pending transaction to post as cleared?

Can an American resident apply to get a card?

My address details have changed and I want to update them

you got the exchange rate wrong for my cash withdrawal

What do I have to do to get the virtual card to work?

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Question: I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!

Even though I made a cash deposit, I am not seeing it in my account.

What should I do since my card is trapped in the ATM?

I have an account that is empty of funds. Can I transfer some from another bank?

I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?

I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.

What currencies can be exchanged in the app?

Would I be able to top up as much as I can?

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Question: I have yet to receive the cash I added to my account this morning.

Why is my last cheque deposit taking so long?

You sent me a card and now I want to link it.

I have two of the same charges on my account!

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

The exchange rate for my card payment doesn't seem right.

How do I find the top-up verification code?

What is the first step that I should take after my card has been stolen?

I want to close my account due to poor customer service.

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Question: Why is my last cheque deposit taking so long?

Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.

I need to know what flat currencies you support for holding and exchange.

I'm waiting on a top-up, its still pending

Why was a fee added to my bill when I used my card?

Should I be seeing a fee applied for my money transfer?

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

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Question: I placed a cash deposit in my account but I can't see it yet.

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

Is it possible to change from AUD to GBP?

Why couldn't I transfer to a beneficiairy?

My card is about to expire.  Where do I get a new one.

How is this transfer supposed to work? It's not working for me.

the transfer went through but now it has been pending for quite a while. i need this to go through already

Please tell me how I verify my identity.

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Question: I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?

I did a cash deposit to my account but my balance is still the same. What happened?

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.

What steps can I take if someone else is using my card?

What is the function of the disposable cards?

I would like to cancel a transfer...is this possible?

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Question: After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

I had a cheque deposited, but I don't see my money yet?

How can I go about transferring money to my account?

Can I use my account even though the identity verification has not passed yet?

How long should I wait for the card to arrive?

Why is top up not working if I use my American express with my apple pay?

I have some transactions on my account I did not make. Can you cancel my card and prevent further use.

It does not appear that my message went through.

how long until a cash withdrawal will show on my account

Was my transaction reverted with my card?

There is a repeat charge for the same item

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Question: Where is the cash I deposited?

I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

I don't see the verification code for my card transfer.

I just want to top-up, why do I need to verify anything?

Can I track my card while it is in the process of delivery?

How much does it cost for a physical card?

Card activation is not working. What do i do?

Is there a fee when I add money to my international card?

I should only have one charge, but it shows two.

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Question: I deposited a cheque a week ago but have yet to receive the cash.

Why hasn't my balance been updated? I've deposited a few cheques some days ago!

Can you help me get Top Up to work in the Apple Pay function?

If I exchange foreign currency, are there any other charges?

What are my payment options for topping off my account?

I want to get my hands on one of those virtual cards!

There is a cash withdrawal on my statement that I don't recognize

Is the 1 pound charge going to be reimbursed on my card?

I sent money about 5 days ago and the recipient has not received the money yet.

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Question: When will my deposit be processed?

The cheque I sent a few days ago has not been deposited yet, what is the hold up?

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

How do I fix a payment that was reverted

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

Can you please explain why the exchange rate for the item I bought is wrong?

I see I was charged $1 for a transaction.

I think the currency exchange that's been applied is wrong.

How do I get a refund for an item I bought?

Can I specify a day for my card to be delivered?

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Question: I deposited a cheque, why isn't my balance showing that I did?

Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

Can you explain why the ATM is giving me less money than what I asked for?

There is a cash withdrawal on my statement that I did not make

I made a mistake on the last transfer I made, who must I speak with to cancel?

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Question: I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?

I made a check and cash deposit that wasn't credited to my account.

Do you have support for flat currencies?

Can my job deposit my wages directly into the account.

Why am I being charged for getting cash?

Why didn't I get the amount I requested at the ATM?

I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?

I need to transfer something from China, How long will it take?

For adding money, which currencies do you accept?

How do I go forth on transferring a sum of money from one account to another?

My phone was stolen yesterday, can you help me with this?

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Question: I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this

I can't figure out why I haven't gotten my cash, when I already put the check in the bank.

Are there limits as to where my card will be accepted?

On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

Can I get my friends to add money to my account?

Is the exchange rate the same on weekends as the weekdays?

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

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Question: Why isn't my balance updating after depositing cheques and cash.

I deposited cash into my account, why do I not see it?

The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??

I am planning activating my card was it possible?

The app says that I got cash in an ATM and I didn't

I am trying to revert a transcation I did this morning

How do I get a refund for something I bought?

I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?

Where can I find my PIN? I haven't gotten it yet.

You did not give me the correct exchange rate for an item that I bought.

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Question: The cheque I deposited isn't showing in my account

I made a cash deposit and the balance wasn't updated.

I have a withdrawal waiting to go through.

Are there any top-up limits that I must follow?

I need to exchange my GBP to AUD, how would I do this?

A transaction on my card shows as pending.

Is there an option to top up with a cheque?

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Question: I've deposited a check but the cash isn't showing that it's there yet.

Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

There is a card payment I'm not familiar with.

I do not see the money I transferred into this account

I bought something and want the money refunded can I get some help with that?

I didn't initiate a direct debit that I see on my account

What should I do if my passcode won't work?

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

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Question: Even though I made a cash deposit, I am not seeing it in my account.

I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.

What if I need to use GBP instead of USD?

I didn't make these transactions. Is someone else using my card?

How long will it take for my transfer to arrive?

why is there a fee for a payment on my card?

I see a direct debit payment on my app that I did not do

The ATM is showing it gave me the money I requested but I didn't get that amount.

I want to transfer money to a beneficiary, but I couldn't.

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Question: Last week I put a cash deposit into my account and it is still isn't there.

Is my PIN the same thing as my passcode?

I am not satisfied with your company and wish to delete all accounts immediately.

My card is about to expire.  How do I get a new card?

Is it possible to get both Mastercard and Visa card from you?

My top-up was cancelled, could my bank be the problem?

Is there a limit to the number of disposable cards I can have?

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Question: I deposited cash but it isn't showing up in my account

I deposited money in the form of a cheque, but my balance has not increased.

How do I go forth on holding money in multiple currencies?

I am worried about fees for top up cards?

Why has another fee been placed on my statement?

I didn't know there was a charge for tranferring. What is the charge?

Please provide details on how to top up my account using transfer option

Can I let other people have access to my account in order to top up?

I bought something while traveling, and the exchange rate was wrong.

I visited the ATM but got less money than what I requested. Why?

I think the exchange rate for the cash I withdrew was wrong.

I had a problem with my card payment, can you help?

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Question: Where is the money I put in the bank?

What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.

Is there somewhere I can send a check to add to my account?

My new card has arrived, what's the activation procedure?

Are there any restrictions on where I use this card?

There is a direct debit transaction on my statement that I think is not mine. How do I remove?

What should I do when my card reaches its expiry date?

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Question: Waiting for the cash I deposited this morning still

Can you tell me where my funds come from?

Why am I being asked to verify my identity?

My topup got reverted. Please let me know if there is any issue in system.

Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?

Account topping up bank transfers to my account assistance please?

What are the reasons to be charged a fee on card payments?

I got an unexpected charge on my transfers. How can I correct this?

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

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Question: I checked the app and my balance has not been updated for the cash or cheque deposit.

the balance has not changed, but I have deposited some money

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

Is it possible to get a Visa and Mastercard from you?

How can I report that my card was stolen? I made a police report first.

I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

The payment on my card shows as pending.

my phone was taken yesterday, what should I do about my account?

Why am I seeing a direct debit thats not mine?

Is a tracking number available for the card that was just sent?

I have my residency in the US, but I would love to get a card.

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Question: Why hasn't my balance been updated? I've deposited a few cheques some days ago!

My cash deposit isn't in my account. What happened?

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

I think my card payment was cancelled. What happened?

Why is there an extra fee on my statement?

I made a mistake of transferring, can I cancel my previous transfer?

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Question: Why is the cash not showing in my account for the check I deposited?

What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?

I think my card payment was cancelled. What happened?

i have tried everything to complete a transfer but can't, what should i do next

Can you tell me why I was charged to withdraw cash?

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

What do I do after the ATM takes my card.

What does pending mean on a cash withdrawal?

How do I get a new card as your machine swallowed mine!

In the app, I see a withdrawal I didn't make.

There is a record of payment I never submitted on the app.

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Question: I deposited cash into my account, why do I not see it?

Help! I'm missing money, I deposited a cheque but its not showing on my balance.

There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

I wanted to know why i got an additional fee when i use my card.

that fee should not be there, you charged my cash for an unnecessary thing.

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Question: Help! I'm missing money, I deposited a cheque but its not showing on my balance.

I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?

I believe that the rate of exchange for my cash withdrawl is incorrect.

Why hasn't a transaction I did to my friend arrived yet?

Hey, I have my card, how do I get it to show in the app?

I am having a problem with verifying my identity.

I would like to invalidate my account.  I am very disappointed with your services.

Can you tell me why I can't make any transactions?

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Question: I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.

I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

How do I find the top-up verification code?

Will you please help me get my card back?

Can my salary be received and transferred to my current currency in my country?

Balance hasn't been updated following a bank transfer

Can you help me transfer funds from another bank account to this account?

The money that I have transferred hasn't arrived yet.

What is the reason I couldn't do a transfer to a beneficiary?

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Question: My cheque is taking a while

I deposited a cheque, but my account balance stayed the same.

After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?

Why is there an extra fee on a transfer?

My account says I have a pending transfer.

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Question: I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?

I'm not seeing my cash deposit showing up in my account.

Would it be possible to open up an account for children?

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

I only got some of the cash I requested from the ATM

What needs to be provided for identity verification?

How can you assist on verifying my identity?

How much will I be charged for a cross-currency exchange?

Please help me.  I don't know my code to get into the app.

I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

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Question: I am still waiting for a the cash I deposited this morning

Can you tell me why a cheque deposit isn't showing in my balance?

Why would there be an extra charge on my app?

My account is  new  why can I  not top up

The wrong exchange rate was used when I purchased an item.

Why am I being charged for transfers? Are they not free?

I just moved. How do I give you my new address?

If my phone was stolen, do I need to do anything?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a cash deposit, but it hasn't shown up in my balance yet.

I can't figure out why I haven't gotten my cash, when I already put the check in the bank.

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

I tried activating my card and it didn't work

Do I need to do something to get a new card once it expires?

Why is my card payment still listed as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?

Why isn't my cash deposit showing up in my account?

The correct amount of cash was not received.

Why are you charging me for ATM withdrawal? It has always been free before.

There is a pending payment on my account, what does this mean?

I'm trying to verify my identity but can't figure out how, what do I do?

Can you tell me how long it takes for a new card to come?

Does it cost anything to do currency exchanges?

On my transfer there was a "decline" message

I see cash withdrawal activity in the app that is not mine.

What are the steps to activate the card, as it does not seem to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is it taking so long for my money to appear in my account? I have been waiting a week!

My balance is not right. It has not been updated for the cash or cheque deposit.

How long does the "pending" period of a transfer take?

Should I order a new card before I freeze my original one?

I bought something this morning and the payment is still pending

What am I being charged an extra pound when I haven't bought something worth that much?

I have a new card. How do I activate it?

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my cheque process?

I deposited a cheque, but my account balance stayed the same.

I have lost my card, but need to place an online order! How do I get a virtual card instantly?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I deposited a cheque, but my account balance stayed the same.

The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

How many disposable cards can I have at one time?

I tried activating my card and it doesn't work how do I solve this problem?

Can I check my recent refund in my statement?

Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.

How many days until my US transfer arrives?

Please explain why the funds I added were returned to my account.

I was declined when trying to withdrawal cash!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

I deposited a cheque and its been days and I still haven't received the cash!!

I believe my card has been compromised because of a strange withdrawal

There must have been a mistake, why was I charged an extra pound?

I would like to know how much I can top-up.

How long will an urgent transfer from China take?

Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?

I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.

What is the highest amount of top ups I'm allowed?

I wanted to withdraw $100 from the ATM but I only got $20

Hi, I have an apple watch. How do I use it to top up my card?

I tried to make a transfer, but it didn't work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a check and cash deposit that wasn't credited to my account.

Why is my balance still the same after a cheque deposit?

Will I be charged any fees if I want to add money with an international card?

I would like a virtual card...how do I get one?

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

I don't know my PIN, how can I find that out?

What can I and can't do with the disposable cards?

I want to know which currencies and cards are supported, can you provide a list?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not seeing my cash deposit showing up in my account.

Why is my cash deposit not in my account?

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

Is it possible for a friend to personally send me a payment?

I made a payment with my card that was cancelled?

Someone used my card without my permission.

When I travel, can it automatically add money in certain intervals?

There is a repeat charge for the same item

Please give me both Visa and MasterCard, is it possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

My account balance has not updated since I deposited a cheque recently.

I tried to pay through my account but the payment is not going through. What's going on?

Seems like my transfer was declined how come?

What is the foreign exchange rate you will apply?

Are you able to guide me to my card's location?

i withdrew cash and dont see it reflected on the balance

Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my cash deposit not show up?

What happens if I deposit a cheque accidentally?

Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!

How do I know which countries you provide service in?

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

I have one of your cards, but I don't know how to link it.

Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.

Why do you need to perform identity verification?

I entered the wrong pin too many times and now I think it's blocked. What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't figure out why I haven't gotten my cash, when I already put the check in the bank.

What happens if I deposit a cheque accidentally?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?

I bought something and want the money refunded can I get some help with that?

Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?

Can I put my found card back into the app on my phone?

Will I be fined for topping up by transfer?

If I have a credit card with you how I get set up to link to it?

I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where did the money I deposit go??

I made a mistake and performed a transaction on the wrong account!

Is it possible to hold money in different currencies?

I would like to invalidate my account.  I am very disappointed with your services.

What's the limit to how much I can top up?

I want to deposit funds, what payments are accepted?

I was only given $20 when I tried to get $100

A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?

I topped up and now my money is not there anymore! What happened to it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a cash deposit to my account but my balance is still the same. What happened?

My friend deposited $100 into my account, but it is not showing up!

There is a payment with my card which i definitely did not make by me .Never seen that it before.

Since I just got married I need to change my name.

Why are all my card payments being declined?

Can it add money automatically while travelling

how is it possible to add another card to account

I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?

I sent a payment, but the person I sent it to says they don't have it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens if I deposit a cheque accidentally?

Why isn't my cash deposit showing up in my account?

Would I be able to get an account for my child?

Help!  The app has an ATM withdrawl that I didn't make.

Does this app allow currencies to be exchanged?

How many disposable cards am I allowed to have?

What can you use the disposable cards for?

There is a direct debit transaction that I did not authorize

Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take for the cash I deposited this morning to show up?

My account balance has not updated since I deposited a cheque recently.

Why is this fee being charged to me after using my card?

Why do you guys need to verify my identity?

What businesses can I use this card with?

The transfer on my account is not showing up.

Why can't I withdraw cash from this ATM?

Can you tell me where to go to get a disposable virtual card?

Do I have to go somewhere to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: cash and check deposit has not gone thru

When will I see my cash, since I already deposited my check?

Why was I charged a fee when I withdrew money?

Is there a way to set up an auto top-up?

Is it possible to dispute a debit payment from a couple of months ago.

The exchange rate on my payment doesn't look right

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.

Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.

I think my card payment has been refunded

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my cash deposit in my balance?

My account balance has not updated since I deposited a cheque recently.

I can't recognise this Direct Debit payment.

Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.

Is there a fee to order a physical card?

I would like to get additional physical cards at this time

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

I tried to make a withdrawal from the ATM, but it was cancelled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.

What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

I received the wrong amount of cash back

Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

Is there a charge for using an European bank card for top up?

Could not complete transfer, states 'declined'

I think I was charged a different exchange rate than what was posted at the time.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my cash been deposited yet?

Why am I not seeing the check I deposited this morning in my account?

How many transactions can I do with a disposable card?

What are all of the different steps for identity checks?

I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.

How do I use American express to top up my account?

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

I moved, can I edit my personal details?

I do not see the money I transferred into this account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After depositing a cheque my balance did not change.

I wasn't applied the correct exchange rate when getting cash

I live in the EU, can I get one of your cards?

I already have an account. Why can't I use it unless my identity is verified?

Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

How can I edit my personal details in the app?

Can I change my pin at ATMs?  If so, what ones?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my account updated?

My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?

I got cash and was charged a fee that shouldn't be there!

What is the significance of verifying the top-up?

I was charged an extra dollar on my account and would like to know the reason.

I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.

Would I be able to open an account for my daughter?

can my husband open an account and transfer money

I need a list of currencies you accept for exchange.

How long will it be  before the person I sent money to is able to see it?

Where is the top-up verification code located?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The cheque I sent a few days ago has not been deposited yet, what is the hold up?

Everything was stolen from me.  I can't use the app.  Please advise.

The exchange rate for my electronic payment is incorrect.

My statement shows different transaction times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my cash deposit showing up in my account?

Why is my balance still the same after a cheque deposit?

Help Me!  I lost my card.  What should I do?

Do you support countries other than mine?

Are cards available to those outside of the UK?

I tried to make a payment with my card and it was declined. Why is it pending?

I did not receive the correct amount for the exchange rate.

My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My balance was not updated with my checque or cash deposit.

I deposited some cash but it hasn't shown up in my account yet, what's going on?

I'm looking in the App and can't find my PIN, where should I look?

I made a card payment but it didn't work. Why not?

When will my transfer from the US get here?

Why hasn't my friend's transaction arrive yet?

my identity hasn't been verified and i can't edit my details, what's next

How long will it take for my payment to go through?

I wanted to know why i got an additional fee when i use my card.

I have a disposable card, how many transactions can I make?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a check take to show up in the account balance?

Why is my balance still the same after a cheque deposit?

Why do I have a transaction showing up more than once?

My account is  new  why can I  not top up

Why does it cost more to pay with my card?

Is there a fee associated with using foreign exchange ATMs?

I would like to get a few more physical cards.

When exchanging currencies, is there an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The cash deposit I made this morning has not been credited to my account

My cash deposit isn't in my account. What happened?

Tell me more about getting a virtual disposable card.

I think my card has been compromised in some way.

I was only given $20 when I tried to get $100

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?

I wasn't able to do a transfer to an account

Can you please assist me in Apple Pay, in getting Top Up to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My friend deposited $100 into my account, but it is not showing up!

Why am I not seeing the check I deposited this morning in my account?

How many active transactions can I make with a disposable card?

I was charged an incorrect exchange rate for a withdrawal.

How long does it take for a refund to appear?

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.

My salary is deposited in GBP. Do I need to choose the currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I still not able to see the money I deposited a week ago? This is urgent!!

My balance is not right. It has not been updated for the cash or cheque deposit.

Why am I being charged the wrong currency exchange when I purchased something abroad?

What is the process for activating my card and using it?

How can I link my bank to my top up account?

When will I get a new card when I order it, and how much will it cost.

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

I tried to pull cash from an ATM but it wouldn't let me.

How recent do my documents need to be for verification?

I have an account at another bank, but I want to transfer some of the money to my account here.
.

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After I deposited my cash, I still don't see it in my account.

I think I was wrongly charged in a recent transaction when I used my card.

Can you assist me in acquiring a virtual card?

How can it be that my Card is not functioning anymore?

I'm not sure how disposable virtual cards work. Please help.

My phone was stolen yesterday, can you help me with this?

Hold old do my kids have to be to use the service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

I deposited some cash but it hasn't shown up in my account yet, what's going on?

I am just waiting on the completion of the transaction.

Help! In the app there is a payment that I don't remember.

I am trying to transfer money and something is going wrong.

I lost my wallet and all my cards were in it.

My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.

How much can I withdrawal in one month without incurring fees?

I need to transfer something ASAP from China, how long will it take to post to my account?

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My balance is not right. It has not been updated for the cash or cheque deposit.

My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?

Questionable transactions on my account.

I purchased this item and would like a refund

I want to add money to my international card, so are there any fees charged to do this?

I requested a higher amount for my cash withdrawal

Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

How do I troubleshoot when contactless doesn't work?

I haven't received my PIN yet. Do I need to get it from you?

I exchange my currency quite a bit.  Do I get an exchange price break?

I found the exchange rate for my cash withdrawal is wrong

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I not seeing the check I deposited this morning in my account?

Can you tell me why a cheque deposit isn't showing in my balance?

I have a US credit card, will you accept it?

Is ordering a new card from China available?

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

There's a payment in the app I don't recognize.

How do I tell if my top up was reverted?

There is a direct debit charge on my account that is not mine.

The top-up verification code is not visible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?

I've already sent the money out and still have not received money in my account.

I ordered a virtual card but it hasn't come through yet

How many digits identify the top-up verification code?

How do I get started when I get my card?

Is getting my identity verified required before I can use my account?

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

Please help me regarding a direct debit in the app that I don't recognize.

Please let me know how to change my PIN?

Is it possible to exchange USD and GBP on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a cash deposit to my account but it is not there

I made a cash deposit and the balance wasn't updated.

Explain why a card payment would be cancelled?

Do you have to be in the UK to get a card?

I made a transfer into my account and now I need to cancel it

Which flat currencies can I use from you?

Someone else made a Direct Debit transaction on my account

When I made a cash transfer abroad the wrong exchange rate was applied

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

I deposited some cash but it hasn't shown up in my account yet, what's going on?

How much transactions do I get with a disposable card?

How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?

The amount of cash I received did not match the amount I requested

Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.

My balance doesn't include my latest transfer

My card is expiring soon, How do I order a new card?

Who do I contact if there is a direct debit that I did not create.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my cash deposit not in my account?

Can you tell me why a cheque deposit isn't showing in my balance?

Is there such thing as an auto top-up option?

Why hasn't my withdrawal shown on my statement?

Do you charge for sending out more cards?

Can you tell me when my card will arrive?

Card has been received, how will it show up on the app?

how long until a cash withdrawal will show on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had a cheque deposited, but I don't see my money yet?

I deposited money in the form of a cheque, but my balance has not increased.

I have an unusual payment in my statement

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

Can turn my money into another currency?

I would like to cancel a transfer...is this possible?

What are all of the different steps for identity checks?

I bought something and already paid for it but now I don't see it.

Why are you asking so many questions about who I am

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a cash deposit and the balance wasn't updated.

There is a  €1 fee on my account I didn't authorize

I made a purchase earlier today but it is still listed as pending- when will it go through?

I need to make multiple disposable cards in a day.

Is there an age limit for opening an account?

I can't find how to top up my account with a check.  Where is that?

When I attempted to make a transfer, it failed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Cash has been deposited this morning but it hasn't came through.

Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.

Why is it necessary to verify the top up?

Why doesn't the person I sent money to see that transfer yet?

I added money to the card but the transaction didn't go through

Can I use your app to exchange between USD and GBP

How long will an urgent transfer from China take?

Can I track the card that was just sent to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account balance has not updated since I deposited a cheque recently.

I deposited some cash but it hasn't shown up in my account yet, what's going on?

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

Can I possibly change my currency to another?

Why did I only get $20 when I asked for $100?

Out of the blue, my card stopped working.

Why hasn't the money transfer arrived yet?

Explain to me how to verify the top-up card.

I inadvertently completed a transaction on a wrong account.

If I want my son to have his own account is that possible?

What is the average pending time for a transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I put some money in my account the other day and it's not gone in yet, can you help with this?

I deposited money but my balance hasn't been updated yet.

How long will a transfer from the US take?

I normally have no issues making transfers, so why am I suddenly being told it is not possible?

What is this random charge of one pound doing on my account?

I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I deposited cash this morning, but it is not yet available.

Tell me what I should do after my card expires.

What is the status of my card's delivery?

I just did a transfer, but don't see the money in my account. What's up?

What are my bank details so I can do a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

the balance has not changed, but I have deposited some money

Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?

Can I get a Visa or does it have to be something else.

The amount of cash i have received is not correct.

I am unable to transfer money. I believe it is not working because it states it was declined.

My google top-up pay is not going through

Why would my payment have been returned to my account?

Why is the transaction to my friend still pending?

I noticed that there is a withdrawal in the app that is not mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my deposit from this morning show up?

How can I tell if there will be a fee added to my payment or not?

There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.

why didnt a transfer to my account process

Questionable transactions on my account.

I am missing a refund amount on my account.

Where are you getting your exchange rates from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.

I've already sent the money out and still have not received money in my account.

I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?

There has been an unusual withdrawal from my account, can you help?

Can I use my virtual card for recurring monthly payments?

I need to order a new virtual card, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I put my check in the bank, but I haven't gotten my cash yet?

What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.

Why was I charged extra when transferring?

I just got my card and cannot get it to work.

Why was a fee added to my bill when I used my card?

What are my options for holding money in multiple currencies?

A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?

After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?

How long does it take to get a refund on something I bought?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't see my cash deposit in my account.

Can you tell me why a cheque deposit isn't showing in my balance?

I think my phone was stolen. What can I do?

I did a transfer but it is still pending.

Why did the ATM take my card and keep it?

Where can I have a new bank card sent to China?

I received the wrong color and size, can I return it?

My top up card needs verification and I don't know how to do it

Why is the app showing a still pending message on a withdraw that has already been done?

I attempted to enter my pin to many times.

A cash withdrawal has been done that I didn't do.

How do I go about getting a virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.

I deposited money in the form of a cheque, but my balance has not increased.

Card has been received, how will it show up on the app?

I transferred some cash and it has not arrived yet.

Is there a reason I was charged an extra fee for using the ATM?

I have a card that expires in the coming month, do I have to specifically ask for the updated card?

Why do I still have a pending cash withdrawal?

Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.

What does it mean if my top-up has not gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?

Can you tell me why a cheque deposit isn't showing in my balance?

I'm interested in learning more about disposable virtual cards.

I am seeing in the App a some cash withdrawal that does not belong to me

I am traveling, what can I do to set up auto top-up?

It's been a couple days how much longer do I have to wait for my transfer?

Do I have to manually top-up my account each time or will it do it on its own?

I can't find any option to top up with a cheque?

Will the system automatically update once there is no more money left?

Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?

Are you able to guide me to my card's location?

What are the fees associated with top up via transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: the balance has not changed, but I have deposited some money

Why is my balance still the same after a cheque deposit?

think someone is using my card with permission

Why doesn't my card work for any transactions?

My card is expiring, how do I get a new one?

I notice there's a pending payment on my card.

I have a cash withdrawal that I do not recognise.

I tried to get cash in the ATM but it was not approved

I haven't received my PIN yet. Do I need to get it from you?

Why would I receive an error that my transfer isn't possible when I've done it before?

This stupid system is not letting me prove my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I deposited some money, but the balance has not changed.

I deposited a cheque and its been days and I still haven't received the cash!!

Is it possible to get a card outside the UK?

I made a transaction, but I made it to an account I didn't mean to make it to.

I would like to dispute a direct debit transaction

When I made a transfer I was charged extra.

How long do I need to wait to see an update after I make a bank transfer?

How do I know if I will get my card, or if it is lost?

I couldn't transfer money to a beneficiery

When I received my cash; they had my exchange rate incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I deposited a cheque and its been days and I still haven't received the cash!!

I deposited money in the form of a cheque, but my balance has not increased.

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

Is identity verification required for me to use my account?

Am I able to track the card that was just sent to me?

Would I be able to top up as much as I can?

My payment did not go through because the app reverted it

Can you tell me the restrictions for the disposable cards?

Why was I unable to complete my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the cash deposit I made?

I've never been to that store.  That's a fraudulent charge.

The money disappeared after I topped up my account.

Who do I make a check out to if I want to top off my account?

What is the wait time for delivery to the US?

I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.

How much are the fees for adding funds using an international card?

Is there a way to set up an auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will the check I deposited post to my account?

I deposited money but my balance hasn't been updated yet.

Where's the button to top up with a cheque?

How do I exchange currencies using this app?

I would like to receive a refund for something I bought.

Why was my cash withdrawal cancelled at the ATM?

Why can't my beneficiary access my account?

What ID do I need to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My cheque is slow to cash

I've already sent the money out and still have not received money in my account.

What are the charges for topping up US card?

I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

Please let me know what currency I can use to top up my account?

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've already sent the money out and still have not received money in my account.

Is it possible to get a refund for the item?

There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

I got cash and was charged a fee that shouldn't be there!

Why do i have an extra fee on my statement?

What are the guidelines for the disposable cards?

Is there a top-up fee if you add money in USD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my missing cheque I deposited?

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

The app is saying I made a withdrawl but I didn't.

Am I allowed to carry an additional card?

My card isn't working at all. What happened?

Can i make transactions before identity verification?

When will I receive a transfer from europe?

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

Why wasn't my payment to beneficiary X approved?

Can someone else use my account if they have my phone?  I lost mine.

When I received my cash; they had my exchange rate incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I deposited money but my balance hasn't been updated yet.

I deposited money in the form of a cheque, but my balance has not increased.

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

If I order a new card, how much will it be and how long will it take me to get it?

I left my card at a restaurant and now its missing.

How can I open an account for my children?

Can my job deposit my wages directly into the account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My balance doesn't show my deposit.

I deposited money in the form of a cheque, but my balance has not increased.

I can't find the top-up card verification code.

I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?

What do I do if I see a cash withdrawal on my account that I don't remember making?

There is a single payment on my card which shows as pending.

How long does it take for cards to be delivered after ordering them?

Why is my balance the same after a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

My cash deposit isn't in my account. What happened?

The exchange rate for my payment last Saturday must be wrong because I was charged extra.

I did not receive my purchase, how do I cancel it?

Are there any charges for using a bank card to top up

Do I need to go to an office to change my pin?

I made a payment with my card that was cancelled?

The ATM is messed up. It gave me less than I wanted.

My payment has been declined several times.  Can you help me?

Bank transfer to account did not show up, please help?

I'm trying to verify my top up card, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my deposit showing up?

When will I see my cash, since I already deposited my check?

I can't find any option to top up with a cheque?

How can I exchange currencies in the app?

What are the guidelines for the disposable cards?

I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.

It seems I need to get information on limits for top-ups.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!

Why is my balance still the same after a cheque deposit?

I tried to withdraw cash, but got declined!

I have obtained the salary in GBP, will it need to be configured?

Your company is lame. Shut down all my account services right now.

I can't find my phone and I'm worried someone is going to use it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I deposited money in the form of a cheque, but my balance has not increased.

My cash deposit isn't in my account. What happened?

I exchange my currency quite a bit.  Do I get an exchange price break?

How can I update my details since I moved?

I do not see the money I transferred into this account

I transferred money, why was charged for an extra fee?

Am I allowed to use different currencies?

How can I use my credit card to transfer money?

My app is showing a cash balance that I did not receive.

Please help, the atm swallowed my card, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I deposited some cash but it hasn't shown up in my account yet, what's going on?

When will I see my cash, since I already deposited my check?

Can I use my card while on vacation overseas?

My card stopped working after multiple transactions. Why?

Is it possible to change my pin if i am out of the country?

How can I edit my personal details in the app?

One of my transactions needs to be canceled.

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

I have a problem with a transfer. It didn't work. Can you tell me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my balance still the same after a cheque deposit?

When will I see my cash, since I already deposited my check?

I bought something with my card and I was charged a fee

How many currencies can I have money in in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I see my cash, since I already deposited my check?

Can you tell me why a cheque deposit isn't showing in my balance?

Can you show me how to top up with Google play?

I was mugged.  They took everything.  I can't use the app.  What do I do?

Can you tell me where to go to get a disposable virtual card?

Is there a cash withdrawal fee? Because I just got charged?

The exchange rate for my withdrawal was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My cash deposit isn't in my account. What happened?

Can you tell me why a cheque deposit isn't showing in my balance?

The ATM machine would not give my card back

Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!

I'm still expecting the transaction to be finished

I accidentally left my phone at the hotel so now I'm not able to use the app.

would a visa or mastercard be more suited to me?

I heard you have virtual cards. How do I get one?

My card stopped working. How do I check if there is a freeze on it?

I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a payment in my history I don't recognize

on my statement there is a payment that I don't recognise

I topped up recently and saw the money go through, but now it's just gone? What's going on

I got notified that my top up has been reverted. Why?

May I reactivate my card? I previously reported it lost, but have now found it safe and sound.

What's the procedure with currency exchange?

Are there any limits to were my card is accepted?

I made a cash withdrawal and was charged a fee incorrectly can you help with this?

I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

How long is the wait for a money transfer to post?

I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.

Why do you need so much information about my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

Can I change my PIN without going to a bank?

How many digits identify the top-up verification code?

I have lost my phone, what steps can I take to prevent someone using my account?

What are the reasons for a declined transfer?

When will my deposit post to my account?

How do I replace my card before it expires?

There is a direct debit set up that I didn't create.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i dispute a payment I didnt make

I'm worried that my card has been compromised because I see a payment that I didn't make.

What currencies are accepted to add money?

Will you charge me more if I use a European bank card for a top up?

Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

So, my transfer is showing as pending, when will it actually go through?

What are the top up charges for all US cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment with my card which i definitely did not make by me .Never seen that it before.

I have an unusual payment in my statement

I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?

Why is my card payment still a pending transaction?

Why am I charged a fee for getting cash?

I did not get the right amount of cash from the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: there is a charge i dont recognize

What steps can I take if someone else is using my card?

There seems to be an additional charge of £1 on my statement, what is the reason for this?

Can I get a card that works in other countries like Africa and Indonesia?

I need to get some Euros for my holiday. Am I able to exchange some of my money?

I have lost my phone or it has been stolen.

Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just checked my account on the App and there is a payment on there that I did not make.

How do I know what exchange rate I will get?

My card payment has the wrong exchange rate

I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.

The cash withdrawal I took seems to be off. The exchange rate is wrong.

I can't see my cash deposit in my account.

What are the age limits for your service?

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The App shows a fraudulent payment made on my account.

I looked at my statement and found a payment I and found a mistake.

I can't use the app because I got mugged yesterday and they took everything. Please help.

How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.

I attempted to enter my pin to many times.

Can I have money of different country of origin.

the transfer to an account wasn't allowed is there any other way for me to do it

I just got refunded for my purchase over two weeks ago

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I checked the app and there is a payment that I don't recognize.

There is a weird payment in my statement.

Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.

I already paid to top-up but the funds aren't available yet, where are they?

Are there restrictions on new cards in China?

Asked for $100 but only got $20. Why would this happen?

Is EUR one of the currencies you deal with?

What proof do you need for my identification?

I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.

How long will a transfer take from Europe?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?

I believe there is a mistake because a payment I didn't make shows in my app.

I tried to top up, but the funds show up as pending. I thought it was instant?

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I need to know where do my funds come from

Help!  I think my phone may be stolen or lost!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't recognize this payment at all!  Help!

I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.

I need to change my personal details in my account.

I made a cash deposit to my account but it is not there

I'm not sure how to provide my identity.

I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.

I have a transfer from the US, How long is the wait?

The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.

What's the limit on total number of cards I can have?

I have my card, when whill my PIN be available?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a payment I didn't do?

I would like to know what the restrictions are for the disposable cards.

In the US, how long is the wait for a transfer?

Can you explain why my transfer was unsuccessful?

What is the reason my top-up is still pending?

The money is still in my account even though I already paid -- I don't understand what happened.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a confusing payment appear on my statement and I don't recognise it!

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

I still haven't received my card in the mail

Please tell me why I would have to pay a fee for a recent payment. Thanks.

I tried to used my card in a shop and the transaction was declined.

What should I do if someone stole my phone?

I would like to know how to work out where my funds came from?

Why is the exchange rate different than expected on my transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a payment in the app that I didn't authorize.

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

Is there a reason my top-up has not gone through?

What are the top up charges for all US cards?

Is there a fee to top up by bank transfers?

What do I do if I have exceeded all my PIN tries?

Please explain why my transfer attempt was declined. Thank you.

Are there any discounts for frequent currency exchanges?

Is it really necessary to verify my Identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not sure where this charge came from.

I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

There is a cash withdrawal in my account that isn't mine.

Why has my card been declined?  whats the deal?

Is it possible that my card payment was reverted?

There are transactions that I don't recognize. What do I do if I think someone is using my card?

I have a withdrawal waiting to go through.

Why isn't the transfer I made to a friend showing?

This place has been too much work so I'd just like to close out my account & be done.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have just read my statement and there is a payment I don't recognise.

Can you tell me what this fee is on my statement?

Where is my credit card that was to be mailed?

What should I do since my card is trapped in the ATM?

Why is the check I deposited this morning not showing up?

The machine gave me the wrong amount of cash.

I went to look at my top-up and it was canceled, can you tell me why this happend?

Do I need to go to an office to change my pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A payment I didn't do shows in my app

It is listed in my app that I made a payment which I did not actually make

why is there a service fee on my statement?

I don't have my card after 1 week. What are my next steps?

What's the process of changing from GBP to AUD?

Is my card lost? I am still waiting for it to be delivered.

I put money in my account a week ago but its still not there?? What happened to my money?

Can I use your app to exchange between USD and GBP

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!

Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

How can I tell if my card payment is reverted?

Can I use my virtual card to complete transactions for memberships?

Someone has taken my phone from my hotel room!

I see a direct debit that I didn't authorize

I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?

Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.

Why is it saying my card payment is declined when I made it?

Why is there a fee for doing a transfer?

I did a transfer.  What is the extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have an unusual payment in my statement

A strange card payment, I do not recognize it.

How come I got charged extra for withdrawing cash?

How can I find the source for my available funds and money?

What kind of ATMs would this card be accepted at?

If my identy verifacation hasn't gone through can I use my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't recognize what this payment on my statement would be for.

There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?

How much would it cost me for a bank transfer to top up my account?

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

I would like to know how my friend would be able to send me money

Where can I see where my funds came from?

I need to change my personal details in my account.

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

Why am I being charged the wrong currency exchange when I purchased something abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My statement indicates I made a payment to an unfamiliar merchant.

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

How can I lookup the source for my available money?

Why was I not able to get cash from the ATM?

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

what are the locations i can withdraw money

Should I complete my security verification before I can use my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a charge for something I didn't buy.

I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?

What do I need to know about topping up?

Why can't I transfer money to a beneficiary

I can't see a transfer to my account I made.

Where do you need to live to receive card

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

What factors determine your exchange rate?

Can I have a refund for one of your products?

How do I get a disposable virtual card as well?

I tried my PIN too many times and now my card won't work!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I see a transaction on my card that I don't recall making?

There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.

I was just needing to know why my card got declined

Why doesn't my card work for any transactions?

How can I fill up my gas tank using a check?

My statement shows different transaction times.

I need to get a disposable virtual card?

What is the basis of your exchange rates?

Can you tell my why my funds transfer did not work properly?

Instruction: Given an online banking query, retrieve another query with the same intent