Question: I want to add funds to my account. What payment methods are accepted?

Can I use a credit card from the US to top up?

I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?

The exchange rate was different when I got cash

I haven't received my PIN yet. Do I need to get it from you?

My card was supposed to arrive, but hasn't?

What is this strange payment in my account?

I think my pin has been compromised, what do I do?

The app reversed a top off I had.  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which currencies do you handle?

What currencies do you accept to add money?

Will I be charged a fee for topping up using a European card?

I requested a higher amount for my cash withdrawal

There has been a charge pending on my account statement that I can't figue out it's for a dollar.

My wallet isn't showing my top-up, did I do something wrong?

On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know if you will accept my credit card.

My card wants to be topped what do you guys support?

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

I think I got charged twice for the same thing

Which fiat currencies do you currently support? Will this change in this future?

I'd like to know where my funds come from.

How do I go forth on transferring a sum of money from one account to another?

Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?

While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?

How long should I have to wait before I see the transfer in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use a credit card from the US to top up?

How do I use American express to top up my account?

I see a fee that I think was charged because I paid by card.

Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.

Will a beneficiary not accept a transfer?

Is there any reason why my card didn't work when I tried to top up?

Why won't you accept my payment? I keep trying with this card and it's not working.

In the US, how long is the wait for a transfer?

I lost my phone and need help protecting it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I pay for top-ups?

Which cards and currencies are supported?

I think my account has been hacked there are charges on there I don't recognize.

How long does it take to recieve my new card?

Are there any charges for topping up my card?

Can I directly deposit my salary to this account?

Why am I not able to get cash from the ATM?

A payment I made is for a wrong amount can you help me correct the mistake.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i use my mastercard to add money to my account

I only have a card from the US is that okay?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Are cards available to those outside of the UK?

I would like to verify my source of funds.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which cards are accepted for topping up?

What are the currencies that are accepted to add money?

I want to change my pin number from an ATM. Is this possible?

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

I ordered my card but it still isn't here

Instruction: Given an online banking query, retrieve another query with the same intent


Question: do you accept from usa credit card?

Top up my card please, which y'all support?

Do I have a limit to the number of top-ups per day?

Do you charge a fee for topping up a card?

Tell me the currencies that you support.

Will I be charged a fee to top up using a debit or credit card?

Can I see the source of my available money?

My transfer to another account was not allowed. Why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which currencies do you work with?

I want to use a payment card to top up my account. How can I do this?

need to know if there is a maximum i can top up

i have been trying to top up my account with a check but it won't work

My phone was taken yesterday, is there something that I need to do?

Explain the activation method for this card

Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

I'm having difficulty verifying my identity.

My balance was not updated with my checque or cash deposit.

The exchange rate is incorrect for my payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the currencies that are accepted to add money?

Do you have a list of cards and currencies you support?

Shopping on line I was declined when trying to buy something.

I just replaced my phone so do I have to make a new account?

What is the cost and time frame of getting a new card?

My purchases from this morning are showing up as payment pending. Can you tell me why?

Why hasn't my top-up finished pending yet?

i dont recognise some of these transactions, i think someone has my card details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I only have a card from the US is that okay?

Are there certain cards and currencies you support?

I want to activate my card, how do I do it?

the exchange rate I got for cash was wrong

How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.

Please tell me if I'm going to be charged for sending out more cards?

I transferred some money but it hasn't arrived.

Is it possible to get one the your cards in the EU?

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the various currencies and cards that you offer support for?

Can you accept my other card from the U.S.?  It is the only other one I have.

Which cash machines will allow me to change my PIN?

What is the significance of verifying the top-up?

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

Why did I get less cash than what I asked in the ATM?

Why have I not yet received my virtual card?

I was charged multiple times at the same location at the same time

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I use my American Express to add money into my account?

I would like to top up via credit card, which credit cards do you support?

how long should i expect to wait when i add money

I checked the app and my balance has not been updated for the cash or cheque deposit.

After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?

Please tell me where I can update my details since I moved.

I noticed additional charges when transferring?

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

I need to know what charges I will incur for using a European card for top up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which foreign currencies do you accept for adding money?

I want to deposit funds, what payments are accepted?

My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?

do i need to wait to get my card before getting a pin

Transferred to account is not successful, help please?

Help me order a new card that's going to be expired soon.

I ordered my card but it still isn't here

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top off with a debit card?

I want to deposit funds, what payments are accepted?

Is there a limit for the amount I can top up?

Why do you keep declining my payment?I tried several times already with this card and it is just not working.

How can I hold and exchange fiat currencies?

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to top up via credit card, which credit cards do you support?

what cards can i use to add money to my account

I received a refund, however I cannot see it in my account

Will I be charged any fees if I want to add money with an international card?

Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?

I got charged twice for the same payment. Please removed the pending payment. Thank you.

What locations allow me to withdraw money?

What can I do about a direct debit transaction on my card that I didn't make?

Am I allowed to carry an additional card?

Can currencies be exchanged on this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me which cards and currencies are supported?

I did a transaction this morning and now I want to cancel it.

how long should I expect to wait for my card to arrive?

How do I transfer money from one bank account to another?

What countries do your accounts support?

Is there a reason my transfer would have been declined?

What is the pending payment on my card about?

I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the acceptable currencies for adding funds?

I want to know which currencies and cards are supported, can you provide a list?

I made a deposit and the balance hasn't been updated.

Is there a way to view the history on where my funds came from?

When will I receive a transfer from europe?

Will I be charged for adding money by transfer?

I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?

what are the exchange rates for foreign currency ATMs

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currency can I use to pay for a top up?

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

What are the charges for receiving a SEPA transfer?

I thought that transfers are free. Why was I charged an extra fee?

What do I do if I got the wrong amount at the ATM?

Can you walk me through how I can edit some of my personal information?

I just got a card, how can I add it to the app?

Why has my account balance not changed after depositing a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have an American Express that I'd like to add money to my account with.

Will my other US credit card be accepted?

When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.

Tell me why my balance did not change when I tranferred cash.

I have an incorrect charge and would like a refund.

am afraid someone may have gained access to the info on my card.

Why doesn't the person I sent money to see that transfer yet?

In the exchange and holding, what fiat is allowed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What cards and currencies can I use?

I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.

The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

My statement has a charge that shouldn't have been made.

Why is my identity verification process not working?

Please send a new card; the ATM ate mine.

There's a $200 withdrawal on my statement that seems fishy to me.

Why was I charged a fee for debit or credit card payment?

How can I go about resetting my passcode?

Why am I being charged for the same thing twice?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you accept my credit card?

why don't you accept american express for adding money to my account

How much does it cost to make transfers?

I transferred some money but it hasn't arrived.

i need to add express delivery if that's an option

There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

It shows that the transfer on my account wasn't allowed.

Would you please unblock my pin? I don't know why, but it's blocked.

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are my payment options?

Are there certain cards and currencies you support?

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

How do I go forth with bank transfers for top up accounts?

I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

Are transfers not free? I didn't know I would be charged for transfers.

Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.

I just transferred some money into my account and do not see it updated yet, can you assist?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I use American express to top up my account?

What is limit of disposable cards  I can make per day?

My wallet was stolen and all my credit cards were in there.  HELP?!!?

I need more assistance with how to activate my card.

Please help my find out why there is an odd direct debit in my records.

Will I be charged to top off my account?

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

How much is the charge for a foreign currency exchange?

What are the policies of disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies can be used for top up?

I want to deposit funds, what payments are accepted?

How long do I have to wait for a US transfer?

I want to top up by transfering accounts, What do I do?

i entered my pin in wrong and got it frozen. how many tries do i have

Is there a reason I was charged an extra fee for using the ATM?

I live in the EU, can I get one of your cards?

Will I be charged if I add more cards to the account?

There's an extra fee on my statement, why is that?

What's the reason for needing to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get funds into my account from my American Express?

Do you have a list of cards and currencies you support?

I have a fee showing from last time I used my card.

There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

What does it mean if it says my card payment has been cancelled?

I look but I see no virtual card. Why is that?

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

Where can I find a list of descriptions the disposable cards have?

I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.

Do you charge for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what cards can i use to add money to my account

Top up my card please, which y'all support?

Do you offer a discount for those who perform frequent currency exchanges?

My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!

Am I able to track the card that was just sent to me?

There is a payment showing as pending and hasn't posted for a few days.  When will it post?

Is there a charge for cash withdrawals? I always thought it was free.

Are there any express fees if i want my new card faster?

Tell me how to top up my account using bank transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I want to add funds to the account using American Express, how do I do that?

Do you have a list of cards and currencies you support?

How long do bank transfers usually take?

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

If my card was lost or stolen can I re-link it?

I topped up last night but don't have any funds, why not?

Any place that takes Mastercard would be fine.

Why do I see an extra fee on my statement?

I would like to use one of my cards for a family member. Is that allowed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you accept any card and currency?

I want to deposit funds, what payments are accepted?

The app is showing a cash withdrawal that I didn't make.

Why did the cash deposit not show up in my account?

Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.

I tried activation my card and it didn't employment

Why do you need to know so much about me for my account?

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

Is my PIN the same thing as my passcode?

Please inform me how to get a new card as mine is about to expire.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you accept my other card from the U.S.?  It is the only other one I have.

What currencies do you accept to add money?

I want to cancel a transaction from this morning.

I think the bank made a mistake on the exchange rates

I have been waiting for my transfer, shouldn't it be here already?

I can't get my card out of the ATM, what should I do now?

My phone has been stolen.  How can I make sure no one uses my account from it?

I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why don't you accept american express for adding money to my account

Should I keep waiting for my card to be delivered?

I would like to use top-up with my Apple Pay.

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

I want to know where my money comes from.

Is there such thing as top up by cheque?

What's the foreign exchange rate I will receive?

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

I noticed that my card was charged more than once for one thing.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What US credit cards do you accept?

Do you have a list of cards and currencies you support?

Is it possible that my card payment was reverted?

Please explain the fee on a transfer I made.

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

The refund isn't appearing in my account

why hasn't my cash arrived yet from my cheque?!

what is going on with my cash withdrawal? the exchange rate is wrong

What fiduciary currencies are supported for tenure and exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies do you accept for adding money?

I want to deposit funds, what payments are accepted?

I'm waiting for the ID verification to go through still, so is it too soon to use my account?

Why am I seeing a fee for transferring money?

I messed up a transfer and need to reverse it.

I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

Can I use my account without verifying identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card wants to be topped what do you guys support?

I want to use a payment card to top up my account. How can I do this?

There is a direct debit charge on my account that I don't recognize.

I can't get into the app with the passcode.

Why is this fee being charged to me after using my card?

I have duplicate charges for the same transaction

The exchange rate was incorrect for an item I bought.

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will my other US credit card be accepted?

I want to use a payment card to top up my account. How can I do this?

Can my daughter also have a card issued in her name, but linked to my account?

Are there limits as to where my card will be accepted?

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

I can't find how to top up my account with a check.  Where is that?

Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

Why is my identity verification process not working?

Is my fiat currency supported for both hold and exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to use a payment card to top up my account. How can I do this?

I want to know which currencies and cards are supported, can you provide a list?

How long does it take for the transfer to go through?

Is there a reason I was charged an extra fee for using the ATM?

Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?

Can you tell my why my funds transfer did not work properly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have another card from the U.S. Will you be able to accept that one?

I want to deposit funds, what payments are accepted?

I have cash deposit to my account but it is experiencing a problem

Can you tell me when the transfer will be completed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you accept my credit card, it my only one.

What currencies do you accept to add money?

Why was I charged a higher exchange rate when I bought something abroad?

I got my American Express in Apple Pay, why is top up not working correctly?

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

I did not receive my full withdrawal amount

I need to reset my passcode. Where do I go to do that?

Can you tell me how to top up on my card?

How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?

I would like to dispute a direct debit transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what currencies can i use to add money to my account

Top up my card please, which y'all support?

Why would a transfer to an account not be allowed?

I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

after i got married i need to change my name

What are Interbanks current exchange rates?

I used my card to top up, but now I don't see the money in my account.

What do I need to do to perform identity checks?

Where do I get a disposable virtual card?

Why would a merchant revert a card payment?

The item i bought exchanged rate was incorrect.

I need to know how much it costs to transfer funds.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to add money to my card, what payments do you accept?

I'm not happy with service and would like to delete this account.

I would like a disposable virtual card, could I get one?

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

how much will I be charged for making a transfer?

I need to transfer money to my account from another bank

When can I expect the transfer to arrive in my account?

I am having trouble to verify my identity

Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies do you accept to add money?

Do you have a list of cards and currencies you support?

I'm not sure how to provide my identity.

Do you provide cards to people not in the UK?

There are two of the same charges on my account.

When can I expect my new card to get here?

I need to stop a transaction that I made.

I was blocked by using the wrong pin too many times, can you help me?

How long will my ATM withdrawal be pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to add money into my account using my American Express?

I'd prefer to use my American Express when putting funds into my account.

Why wouldn't my contactless work for the metro?

My card was declined at a restaurant today and I am not sure why.

Why is the exchange rate different from what I expected?

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

I am not satisfied with your company and wish to delete all accounts immediately.

I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.

What do I do if I can't get my card out of the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd prefer to use my American Express when putting funds into my account.

Is American Express supported for adding funds?

Do you know when the withdrawal will show?

I have my card now how do I activate it?

I got this stupid fee after taking cash out, why?

I was charged multiple times for one purchase

I transferred money from the US, How long does it take?

Why was I charged a random fee for a transfer I made?

Tell me why my card payment has been declined.

I will be traveling and want money to be added automatically in certain intervals. Is this possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there certain cards and currencies you support?

Top up my card please, which y'all support?

Can I transfer money to my account with the app?

Are there any charges for using a bank card to top up

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

I want to see what this fee is on my card payment.

What is the reason my payment was not accepted?

My account balance has not updated to reflect my recent transfer.

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies can I use?

Do you have a list of cards and currencies you support?

I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

Can you tell me about these disposable virtual cards?

I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.

Why hasn't my withdrawal shown on my statement?

What ATMs will allow me to change my PIN?

What are the reasons for a declined transfer?

Why does my statement have an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is American Express supported for adding funds?

Top up my card please, which y'all support?

I need to make multiple disposable cards in a day.

I want to link to my card card with you, how?

I have just read my statement and there is a payment I don't recognise.

I forgot my pin and am blocked now. Can I reset it somewhere?

Can friends transfer money to each other?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to deposit funds, what payments are accepted?

Which cards and currencies are supported?

My transfer to a beneficiary was rejected.

Will there be a fee to receive a physical card?

How are the exchange rates for transfers calculated?

How do I initiated a bank transfer to top up?

There is a withdrawal in my account I didn't make.

I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

How long will it take for my money to be deposited?

I can't use the app.  My phone is lost at the hotel.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have a list of cards and currencies you support?

I want to know which currencies and cards are supported, can you provide a list?

Can you unblock my pin because I put the wrong one too many times.

A transaction posted twice to my account.

There is a potentially fraudulent direct debit on my account.

What happens when a payment is reverted?

Is it possible to use my apple watch for topping up?

Your system is broken. My transfers keep failing, 5 times now.

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Top up my card please, which y'all support?

Which cards and currencies are supported?

The app says that I got cash in an ATM and I didn't

should i add money via bank transfer instead

I would like to verify my source of funds.

How old do my kids need to be to use your service?

Can this app be used to exchange currencies?

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

Is there a way to use a cheque to top up my account?

is there a reason that my payment didnt go through

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to know which currencies and cards are supported, can you provide a list?

Which cards and currencies are supported?

How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay

Why did I only receive a partial amount of what I tried to withdraw?

I was charged more than once in a single transaction

Do you know how I can verify that I did a top-up to my card?

I was charged extra. Was the exchange rate for my payment last Saturday wrong?

Is there a limit to the number of disposable cards I can have?

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

After I transferred money the balance remained the same.

I see cash in my app but I did not get it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find the virtual card

I haven't been able to complete any transactions on my card today. Do you know what's wrong?

How do I make sure my transfer isn't goin to an unsupported merchant?

There is a payment in the app that I did not approve

Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

I need clarity on why my card is not working.

Can you please tell me why my cash withdrawal is still pending?

I need to get a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you give me a virtual card?

Is there a reason my top-up has been cancelled?

I received a decline message on a transfer

I can't see a refund for a return I completed recently.

Will be Apple Watch be able to let me top up?

can you tell me why my card was declined?

There is a withdrawal in my account I didn't make.

There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.

I can't see my Google Pay top up. Is it not working correctly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me find the virtual card?

I can't use the app because I got mugged yesterday and they took everything. I need some help.

Why is there a fee on my money transfer?

What steps do I need to take to exchange currencies?

How long will it take for my top up to work? It's still pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've got to have one of those virtual cards.

When will I get a virtual card? I haven't gotten one yet

Why isn't my refund showing up in my statement?

I got a new address and need to change my information.

I messed up a transfer and need to reverse it.

There was a limited amount of money available at the time of my transaction.

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

I no longer want this account, what should I do?

The app says I made a cash withdrawal that I didn't make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my virtual card arrive?

What is the best way to get my virtual card?

A transaction I did to my friend hasn't arrived yet, why?

I need an actual card that I can hold in my hand, how do I do that?

Can you tell me the countries you provide support for.

Is it possible to have more than one disposable card?

Is it possible to track the card you sent me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to access my virtual card

I'd rather not use my physical card, how can I get a virtual card?

When I attempted to make a transfer, it failed.

I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

How can I find out where the funds are flow?

When I received my cash; they had my exchange rate incorrect.

I am travelling and I was wondering what your exchange rates are

Is there a top-up fee if you add money in USD?

why am I being charged a fee for transferring money ?

Can you explain to me why a cash withdrawal shows up as pending?

I would like to receive a refund for something I bought.

Where do I go to see the source of my available money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: And do you have virtual cards instead of physical ones?

What is the way to go about getting a virtual card?

In the app, how can I make it show the new card that arrived?

How can I fund another account with my American Express?

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

What are the cards and currencies that you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get to the virtual cards?

What is the best way to get my virtual card?

What documents do I need for the identity check?

Which documents do I need for this identity check?

Why is the cash withdrawal under pending?

What is the charge for sending out more cards?

Will the transfer show up in my account soon?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about getting hold of a virtual card?

How do I go about verifying the top-up card?

How do I transfer cash my into my account?

tell me why I was charged more with my card?

I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?

Is there extra fees for making a withdraw in a different country at a cash machine.

I would like to know why a withdraw I made for some cash shows up as pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how to i go about getting my virtual card

Can you assist me in acquiring a virtual card?

Are you aware of any charges for receiving money?

Will you accept my credit card, it my only one.

Why did I have to pay extra because I paid with my card?

Tell me why my topup wouldn't go through?

What should I do if I see a withdrawal is pending?

There was a charge applied when I used my card.

What does the bank charge for lost or stolen card replacements?

I think my card payment has been refunded

Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

I've already sent the money out and still have not received money in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I locate the virtual card?

What do I have to do to get my virtual card?

What's the limit on total number of cards I can have?

Would it be possible for me to get a second card?

I would like to verify my source of funds.

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

The wrong exchange rate was applied to me while pulling out cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there virtual cards

I'd rather not use my physical card, how can I get a virtual card?

What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.

Are you going to charge me to collect the money?

I was not able to use the ATM to get cash

How can i get a refund for something i just bought?

My cash transaction isn't showing on my account

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

When I got cash I was charged an extra fee!  Explain!

How long does it take to verify a cash withdraw?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I obtain a virtual card?

What do you do with all the identity information you're collecting from me?

Can you tell me how to top up on my card?

where is the code for verifying the top up card?

Is exchanging currencies one of your app services?

Is the verification number on the top up card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the best way to get my virtual card?

How long should it take for my top-up to finish? I've been waiting a while.

Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.

The recipient doesn't see the money transaction I made

I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?

What are the reasons for my beneficiary not being allowed?

What is the wait time until money reaches my account?

I think someone is using my card without my permission!

I have transfered to my account before but it is being declined now?

I transferred money, but I think I've been charged a fee for it?

I just sent money but the person I sent it to doesn't see it. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i have a virtual card?

Why have I not received a virtual card yet?

When will my deposit post to my account?

Do you charge extra for topping up with a debit or credit card?

I've deposited a check but the cash isn't showing that it's there yet.

Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?

Please help me figure out the reason for the odd withdrawal amount from my account?

I have been charged two times for one transaction.

Do you provide cards to people not in the UK?

There was money taken out of my account, and I'm pretty sure I didn't do it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my virtual card

Is it possible to obtain both a Visa and a Mastercard from you?

I tried to top up but the app rejected it.

Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?

Can I get both a Visa and a Mastercard from you?

What is the procedure for me to get more cards on my account?

Are there any hidden limit on the auto top-up?

My refund has not shown up on my statement.

I normally have no issues making transfers, so why am I suddenly being told it is not possible?

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about getting a virtual card?

I haven't received my virtual card yet!!

I enetered the wrong information, I need my account unblocked How do I do that?

My top-up does not seem to have worked, what  went wrong?

What is the time frame for european transfers?

I need to know if you will accept my credit card.

I believe that a card payment I made was cancelled.

There is a payment that has not processed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't received my virtual card.

Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.

oh my god I lost my card! what should I do?

Where should I look for my PIN number at?

There was a direct debit I don't recognize.

I had transferred some money but the balance hasn't changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: want to know how to get virtual card

Please tell me how I can get a virtual card.

What is the minimum age required to open an account with your service?

What's the expected wait time to recieve my new card?

I went to look at my top-up and it was canceled, can you tell me why this happend?

Why is there a fee for doing a transfer?

Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.

I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

I think the exchange rate for the cash I withdrew wasn't correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to receive virtual card?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.

I was unable to transfer money to a beneficiary.

The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.

How old do you need to be to have an account?

I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

Why is the transfer still pending?  Can I do something?

what is this charge i didnt do it what can i do

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, what is a virtual card and how do I get one?

I'd rather not use my physical card, how can I get a virtual card?

I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

I received a decline message on a transfer

Why do I have a transaction showing up more than once?

How long does it take to prove my identity?

The money disappeared after I topped up my account.

Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.

Could you help my figure out the exchange fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I not received a virtual card yet?

I look but I see no virtual card. Why is that?

I no longer want this account, what should I do?

Is there a reason why there is an extra £1 charge on my account?

I think the exchange rate on my card payment is incorrect.

What is the process for unlocking the pin?

Money that I have transferred hasn't arrived yet

I would like to change my personal details.

The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I receive a virtual card?

Is there a way to use a cheque to top up my account?

I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?

what is the leadtime for a new card to show up in the mail?

What countries do your accounts support?

I wasn't applied the correct exchange rate when getting cash

Is there anyway to use a cheque to top up?

I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an alternative to a physical card?

Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.

The exchange rate is incorrect for something I bought

My virtual card is just not going through.

I want to close my account & I will never do business with you again.

When the time is right will this automatically replenish my balance?

On my last trip, I received the incorrect exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to make a purchase online, where is my virtual card?

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

How do I dispute a direct debit transaction?

There is a pending payment on my account, what does this mean?

I didn't receive the correct exchange rate for an item that I bought.

Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move

Where do I go to edit my personal details on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why haven't I been given a virtual card yet?

I haven't received my virtual card yet!!

I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?

Why didn't my friend's transaction arrive yet?

The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??

The disposable cards, what are they for?

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.

how do I know where I can get money withdrawn?

How do I add my card to the app once I get it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can i find the virtual card?

I was charged an extra pound for no reason. Why is that?

Can you give me info about what to do when my card expires?

I would like to dispute a direct debit transaction

Why am I being charged for the same thing twice?

How do I know if I will get my card, or if it is lost?

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how many virtual cards can i have, i want 8

I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

How do I activate my card so I can start using it?

With my new card, how may I activate it?

Please tell my why I was charged a fee for using my card?

How do I get a card if I live in the US?

I was wondering if I could get a second card on this account? I would like my daughter to have one.

What needs to be done to activate and use a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have lost my card, but need to place an online order! How do I get a virtual card instantly?

I paid with card and was charged a fee that shouldn't be there!

I just topped up, and the app denied it.

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

What is your exchange rate between UK pounds and Russian rubles for my last transaction

What is the maximum times I can auto top-up?

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is a virtual and how do i get one

I heard you have virtual cards. How do I get one?

Is there extra fees for making a withdraw in a different country at a cash machine.

I see a cash withdrawal in the app that I did not do.

I need help fixing my contactless. It's not working anywhere I go today.

Do i have to top-up with my credit card before I can transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where would I order a virtual card?

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

Can I get a physical card for free, or is there a charge?

Can I use a transfer to receive my transfer?

is there a way to do top up with apple pay

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I ordered a virtual card but it hasn't come through yet

Is there a way to order a virtual card on the website?

Card refund is not showing up in my statement.

I think the exchange rate is wrong for my ATM withdrawal

If I were to use a European bank card for a top up, will I incur a charge?

The transfer to my beneficiary has not gone through

What do I need for activation of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my virtual card?

How long do you have to wait to see your virtual card your ordered?

Why are there multiple transactions showing for one purchase?

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

My account is depleted. Can I transfer funds from another bank?

Can I use visa or mastercard with your service

Is there a charge for using transfers for top ups?

I didn't get the right amount of  cash because of the exchange rate.

What systems do you have in place for my security when using my card for everyday purchases?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to get a virtual card!

I got a new address and need to change my old one.

Can I get my friends to add money to my account?

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

Is there a way to link cards if I have one of yours?

I already got my item but just got my money back

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a virtual card on my device?

what is the exchange rate when i get cash

How do I make sure my transfer isn't goin to an unsupported merchant?

Does it cost much or take long to get a new card? Mine is about to expire.

If I need to top up with cash where should I look?

I am seeing a direct debit I wasn't aware of.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I didn't get a virtual card yet?

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

I need a list of currencies you accept for exchange.

How long does it take for my payment to process?

What should I expect to be charged on a SEPA transfer?

My transaction went through but I was charged a fee. Why?

How long do I wait for a transfer to take?

My refund for a purchase hasn't  cone through yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I find a virtual card?

I would like to order a virtual card, where can I get one?

What are acceptable documents to prove my identity?

I was wondering if I could get a second card on this account? I would like my daughter to have one.

I was needing you to see if the exchange rate is correct from when i got cash

Why can't I see my refund in my statement?

I'm in China and need a new card. Please help.

Is there a list of where I can use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't received my virtual card yet!!

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

Why am I charged a fee for getting cash?

I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

I want to give a second card for this account to my daughter, would this be possible?

How long do I have to wait for a US transfer?

Why can't I see my refund in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I get to have one of those virtual cards I've heard about?

How long do you have to wait to see your virtual card your ordered?

How does a bank transfer for topping my account work?

I believe that my transfer hasn't gone through.

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.

Is it possible to change from AUD to GBP?

I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please let me know how to place an order for a virtual card

What is the way to go about getting a virtual card?

I need to exchange a currency - can I do that here?

In the exchange and holding, what fiat is allowed?

How many physical cards am I allowed to have?

My transfer did not work, what was the reason?

Delete all of my account information and my account right now.

This fee shouldn't be there after I paid with a card.

The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.

Is there a specific date it can be delivered by?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where's my virtual card

What is this cash withdrawal on my statement?

I already have an account. Why can't I use it unless my identity is verified?

In what increments can I top-up my card?

How can I access my account when I have lost my phone?

Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

How do I go forth on transferring a sum of money from one account to another?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I have access to a virtual card?

What is the reason for my card payment to be reverted?

I live in America, but I would like a card.

How long am I to wait before the transfer gets to my account?

I have lost my phone, what steps can I take to prevent someone using my account?

What is the charge for exchanging currency?

I just got married and I need to change my name

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where are the virtual cards?

I found my card again. Can I put it back into the app?

Where did my money go? I'm not able to withdraw it from my ATM.

I was trying to use contactless earlier, but it didn't work.

I was making a purchase and it was declined and I wanted to know why.

Please help me with my card.  It won't activate.

Why do I have to pay extra for using my card?

I'm concerned because my cash withdrawal is pending.

Why is a transfer to a beneficiary not possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you assist me in acquiring a virtual card?

Why haven't I gotten a virtual card yet?

Can you explain more about why should I verify my identity?

I've been trying to do a transfer multiple times and have failed? Is the system down?

I am interested in giving a second card to my daughter, how can I make this happen?

Is there any type of fee for currency exchange?

Is there a top-up fee if you add money in USD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain to me the process of getting a virtual card.

How can I go about ordering a virtual card?

Looking at my statement I see that I was double charged for a payment I made.

Can I use a disposable virtual card for any purchase?

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

I have a cash withdrawal that I don't recognize.

Where can I find top up by cash deposit?

There is a payment with my card which i definitely did not do.

Could you tell me why my top up isn't showing in my wallet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I order my virtual card?

A direct debit payment that I didn't authorise shows up in my app.

There is a record of payment I never submitted on the app.

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

The card payment I attempted to make failed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to order a new card, can you please direct me to the virtual cards?

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

I do not like this, I made a simple transfer but I have an additional charge for doing so.

I couldn't transfer money to my bank, why not?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my virtual card?

I'm interested in getting a virtual card.  How do I get one?

The app is saying I made a withdrawl but I didn't.

How long do I have to wait for the transfer to be finalized?

Explain why my top up has been reverted please.

I see a cash withdrawal in the app that I did not do.

How do I activate my card so I can start using it?

Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I have to do to get my virtual card?

How come I did not get a virtual card yet?

I made a transaction, but I made it to an account I didn't mean to make it to.

I would like my refund for this item I bought.

Why am I charged a fee for getting cash?

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

What do I need for the verification check?

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

I need to know what your exchange rates are.

There is  an extra 1£ charge on my app. Why did it charge me extra?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have yet to receive my virtual card

How come I did not get a virtual card yet?

Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

What do I need to do for the card activation?

When will you be taking orders for disposable virtual cards?

How does the exchange rate work on this app?

There was a charge applied when I used my card.

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

Why was I charged an extra fee when paying with card?

Will I be charged for adding money using an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I go about ordering a virtual card?

How come I did not get a virtual card yet?

My card is expiring so how fast can I get a new one and how much will it be?

Why would my payment still show as pending?

If I have a physical card can I link it?

What are the steps for  making a transfer for topping up?

My transfer is failing when I try to do it.

When I was transferring money I was charged extra why?

Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.

I have been charged twice on my statement.

If my account is low in funds, can I set an auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like more info on getting a virtual card.

I would like to order a virtual card, where can I get one?

I made a bank transfer and the balance hasn't updated yet.

I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

What is the process to get a new card when your old one expires?

Which cash machines will allow me to change my PIN?

My card's expiration is approaching, how do I replace it.

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not get my virtual card yet, Why?

is there a way to see where funds come from

How long will the $1 charge show as pending?

Why isn't the transfer I made to a friend showing?

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

Can someone please help assist me by explaining to me why my pass-code is not working?

If my card is going to expire this month, do I need to order a new one?

Why is my balance still the same after a cheque deposit?

I am looking for my top-up verification code and cannot find it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do i go to receive a virtual card

There's a payment in the app that I didn't authorize.

Is it possible for a person who lives in the US to get a card?

My identity hasn't been verified.  Can I use my account?

Just received my replacement card, what steps do i need to take to activate it?

My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?

I got charged fees for withdrawing cash!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to order a new virtual card, how do I do that?

I just checked my account on the App and there is a payment on there that I did not make.

When did I get a $1 extra fee on my statement?

my top up isnt there yet where do i find it

What steps are taken to transfer money into my account?

The wrong account was used during a transaction.

How can you assist on verifying my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take to receive a virtual card?

How long do you have to wait to see your virtual card your ordered?

Why am I still not able to see the money I deposited a week ago? This is urgent!!

What needs to be provided for identity verification?

I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?

Is this app capable of exchanging currencies?

can i use my mastercard to add money to my account

Duplicate transactions appear on my account

What does it mean if my cash withdrawal is pending?

Can I use your app to exchange between USD and GBP

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would love one of the virtual cards!

What do you do with all the identity information you're collecting from me?

Can you explain why my transfer was unsuccessful?

Is there a way to find an ATM around me?

What information do I need to gather in order to activate my card?

I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.

I already made a transfer and want to cancel it, how do I do that?

I want to use my card, how would I activate it?

Who do I contact if there is a direct debit that I did not create.

Is it possible to change my pin if i am out of the country?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my virtual card has not came yet!

Why is it important to verify my identity?

What should I do if my card payment was cancelled?

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

How much would it cost me for a bank transfer to top up my account?

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i need a virtual card

My transfer to a beneficiary was rejected.

What are the steps to activate the card, as it does not seem to work?

I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.

Why hasn't my friend's transaction arrive yet?

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

Can you help me? I have a duplicate transaction on my account and I don't understand why.

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want one of the virtual cards!

How come I did not get a virtual card yet?

What do I do if someone used my card without my permission?

Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.

What do I need to do to correct this failed transfer?

I am overseas in China, can I get a replacement card?

Can you explain why my Google Pay Top isn't working?

I do not know why I was charged for the $1 transaction.

Why was I charged for transferring money?

Can I link my card I previously received?

Will I be charged for adding money using an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do you have to wait to see your virtual card your ordered?

What is the way to go about getting a virtual card?

i did not get any money but still was charged

I see a direct debit that I didn't authorize

The card payment is declined.  Please inform me why.

How many physical cards am I allowed to have?

A direct debit payment that I didn't authorise shows up in my app.

What are the details of disposable card limitations?

How do i transfer something faster than normal?

Is there a way to lookup where funds came from?

What are the reasons why a card payment would be declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like a virtual card...how do I get one?

Please tell me how I can get a virtual card.

Will I get charged for sending out more cards?

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

I have an unusual payment in my statement

I deposited money in the form of a cheque, but my balance has not increased.

Can I transfer money using the SWIFT service?

I want to exchange USD and GBP with the app

How do i transfer something faster than normal?

I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

How long do I have to wait for a US transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to get my hands on one of those virtual cards!

Which part of the app do I order virtual cards from?

why has a transaction to a friend been delayed?

Are you able to guide me to my card's location?

How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.

What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to get a virtual card?

What happens when a beneficiary can't receive my transfer?

I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?

Why am I charged a fee for using my card on some purchases?

How can I periodically check the delivery of the card you sent?

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

I am not happy with your service and request that my account be terminated!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why hasn't my virtual card arrived?

Is it possible to get one of your cards in the European Union?

I need to get a disposable virtual card?

I need someone to assist me with explaining how much I can top-up.

Are there any charges for receiving money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to order a virtual card

I heard you have virtual cards. How do I get one?

I found my card in my jacket this morning, so can I reactivate it?

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

My ID verification hasn't gone through yet, but can I use my account anyway?

I can't see my cash deposit in my account.

I paid with my card so so why was I charged a transaction fee?

I am seeing and extra 1$ charged to my account and wanted to know about it.

I tried to use my debit card, but the payment did not work.

A seller is stating that they haven't received money yet when the money has already deducted from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I look but I see no virtual card. Why is that?

Why haven't I gotten a virtual card yet?

I have transactions that I don't recognize - I think someone is using my card.

I don't understand why I'm being charged for using my card.

Can I pay for my gas using my Apple watch?

Why am I charged a fee for using my card on some purchases?

I just had a look at my statement. Why have I been changed for using the ATM?

I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!

How can I use my American Express to add money into my account?

My phone was left at a hotel and I can't access the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my virtual card located?

I don't have a virtual card - how do I get one?

Why was my transaction charged an extra fee when paying with my card?

Why did I get charged a fee for transferring money?

I got charged a service fee on my account. Can it be waived since I didn't know about it before?

I don't think I made this payment that is showing up

I want to top up my account with a cheque

I would like some more physical cards, what is my limit?

My card is about to expire. What do I need to do to keep using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: explain the virtual card

When will I get a virtual card? I haven't gotten one yet

What are the details of disposable card limitations?

No transactions are being accepted, what's wrong with my card?

It looks like my card payment might have been reverted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the way to go about getting a virtual card?

How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

Please help revert my transaction from this morning.

I believe that my transfer hasn't gone through.

There's been a transaction to the wrong account.

What is the charge for exchanging currencies?

I made a payment and it was reverted and wanted to know why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't received my virtual card yet, do yo know why?

How long do I have to wait for Europe transfers?

My transaction has not been received. When are you going to process it?

I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

I heard that you support more than one type of fiat currency, would you tell me which ones please?

How do I fix a payment that was reverted

I purchased something while traveling, and the exchange rate applied was wrong.

If I want to select a new PIN what do I do?

I have one other credit card from the US. Do you take that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I access the virtual card?

How can I find out where the funds are flow?

Can I exchange USD and GBP from the app?

How long will a transfer from China take? I need to transfer something from there.

A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?

I tried to top up my account and it didn't work

I don't want to give you all my identify details.

To deliver to the US, how long will it take?

Verifying the top-up seems like a hassle.

Even though I made a cash deposit, I am not seeing it in my account.

How do I link the new card that I just got from you guys?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which part of the app do I order virtual cards from?

I heard you have virtual cards. How do I get one?

How do I replace my card before it expires?

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

My transfer did not work, what was the reason?

There is  an extra 1£ charge on my app. Why did it charge me extra?

Salary in GBP has been received. Does it need to be configured into another place?

after i got married i need to change my name

How fast can I transfer something from China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why haven't I gotten a virtual card yet?

I'd like like to know where I can order a virtual card?

what are you going to use my identification details for?

why is a transfer to beneficiary not possible?

How can I put more money into my account?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

What types of foreign money can be used with this service.?

I can't see my cash deposit in my account.

I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.

Please explain to me how to know where my funds are from.

Why is the payment showing as pending from things I bought this morning?

Am I allowed to use different currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm interested in getting a virtual card.  How do I get one?

I don't have a virtual card - how do I get one?

I made a payment with my card and it hasn't changed. How long do you think this will take?

There is an extra charge on my account I didn't authorise, it's just £1, what is it?

I'm worried my card might be lost in the mail? How long does it usually take to arrive?

Help!  The app has an ATM withdrawl that I didn't make.

Is it possible to exchange currencies on the app?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

Can I have my card delivered on Tuesday?

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I receive a virtual card?

Can you please assist me in Apple Pay, in getting Top Up to work?

Do I have to top up in euros if I use a card, or can I use a different currency?

Why did you charge me a fee when I made a transfer?

I only got some of the cash I requested from the ATM

What currences are available for exchange?

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to order a virtual card, where can I get one?

What is the virtual card and how can i get one?

The currency exchange for my purchase in foreign currency is incorrect.

Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.

Can I get a card even though I live in the US

Please help me figure out the reason for the odd withdrawal amount from my account?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

Did I not get my refund? I don't see it.

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

How old does my daughter need to be to have her own account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like like to know where I can order a virtual card?

Why have I not yet received my virtual card?

My app says I made a withdrawal, but I didn't.

How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

I attempted to top up using my card, but now the money just disappeared?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why hasn't my virtual card come yet?

I think the exchange rate was incorrect.

Do you have info about the card on delivery?

I would like to exchange currencies on the app. How do I do this?

I topped up but my money is not showing. Why is that?

Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?

I got some cash but it wasn't the right amount.

How can my boss pay me directly to the card?

I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the virtual card and how can i get one?

Is there a way to order a virtual card on the website?

I would like to get both Mastercard and Visa card from you if that's possible.

I just got married and need to change my name on the account

I do not recongize a payment in my account.

Why can I not transfer money into my account?

Is there a limit to a disposable virtual card?

What do I need to bring for identification?

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

There is a payment made with my card that I don't recognize at all.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I did not get a virtual card yet?

I heard you have virtual cards. How do I get one?

What is this fee showing up in my account for?

I have received my American express in apple play, looks like top up has an issue, please help?

Why hasn't my top-up finished pending yet?

the exchange rate at which my card payment is at is wrong

How long does it take for me to get my pin

I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?

I got a card, how do I get it in the app?

Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to order a virtual card on the website?

Duplicate transactions appear on my account

What was the extra charge for using my card?

I made an online purchase and the order has not shown up. Give me my money back.

What is the status of my card's delivery?

So, my transfer is showing as pending, when will it actually go through?

What should I do if someone else used my card?

Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where can i have a virtual card

Please tell me how I can get a virtual card.

How long does it take for a new purchase to stop being considered pending?

I need to stop a transaction that I made.

What do I do if my disposable virtual card doesn't work?

Please inform me how to get a new card as mine is about to expire.

Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.

The exchange rate was not correct for the item I bought.

I wanna revert a transaction i did this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd rather not use my physical card, how can I get a virtual card?

Is there a limit to the number of disposable cards per day?

My friend wants to send me money, can she?

How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?

Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account

I am trying to transfer money and something is going wrong.

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

How long does it take for a new card to ship?

I don't know what this Direct Debit payment is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I get a virtual card? I haven't gotten one yet

I don't have a virtual card - how do I get one?

I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?

My statement shows an extra fee - what is it?

What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.

my exchange rate looks wrong for my last payment

I sent money to someone but they haven't gotten it, what's going on?

Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.

what documents do i need to verify who i am

There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i use my app to get a virtual card

Please tell me how I can get a virtual card.

I would like to know which fiat currencies are recognized by your organization.

Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

Can I use my account now, even though my identity verification has not gone through yet?

This card is accepted by what businesses?

The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?

I was not able to receive the correct amount of cash.

Can I add money to my account with cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I not yet received my virtual card?

I found the card I thought I lost this morning. Can I reactivate this card?

Can I use the apple watch to make a top-up?

Tell me your opinion on the exchange rate.

How can I find a way to transfer money without it being rejected?

How do I go about topping up with Google Pay?

Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me how I can get a virtual card.

Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.

Tell me more about getting a virtual disposable card.

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

My card is expiring so how fast can I get a new one and how much will it be?

What foreign exchange rate will I get on weekdays and on the weekends?

Please help me with the activation of the new card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to order a virtual card?

Could you tell me why my cash withdrawal was declined?

i tried to transfer cryptocurrency into my account but was denied

I can't get into the app with the passcode.

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

Where do I go to change my account details?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to order a virtual card.

I heard you have virtual cards. How do I get one?

Are their certain cash machines where I can change my pin?

I am confused about your fee structure and was disappointed to see a fee for my transfer.

It's been some time since refilled the top-up.

I bought something in another currency, but the exchange rate was incorrect.

What is the basis of your exchange rates?

What are the steps to finishing up with this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I sign up for a virtual card?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

Why did my money disappear when I topped up??

Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.

A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?

Can I order a new card?  Mine is about to expire.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can virtual cards be ordered?

I purchased something abroad but the exchange rate is incorrect.

I entered the pin incorrectly too many times and now it is blocked. Can you help?

I made a transaction this morning but I need to revert it now.

I was charged a fee for the transfer, but can you tell me why?

I would like to close my account, as I'm not happy.

Help!  In the app there is a direct debit that I don't remember.

Instruction: Given an online banking query, retrieve another query with the same intent