Question: I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

Is there a longer processing time for international bank transfers?

Can I use my social security card as a form of identity?

I accidentally exceeded my PIN tries.  Please advise.

I've obtained the card, how do I enable it on the app?

I have a cash withdrawal on my statement that I am unsure of.

Where can I get my currencies exchanged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My refund isn't showing up on my statement.

Please send my card as quickly as possible.

Why would my payment for my card show as pending?

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

I am unable to use my top-up on the app. Could you explain this to me?

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

Is there any way i get a disposable virtual card as well?

Can I use my American Express card with Apple Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

My refund is not showing up in my account. Where is it?

How do I go through the identity checks?

There is a direct debit charge that I don't recognize, what can I do?

can you tell me why my card was declined?

Why hasn't my transfer from Europe gone through?

Is there a way to make my money usable in another country?

Why is a transfer to a beneficiary not possible?

What  is the verification process for a top up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transaction refund missing from my statement.

My refund has not yet been credited on my statement

The bank machine didn't give my card back how do I get a new one fast?

May I transfer a cheque into my account?

Can you please explain why the exchange rate for the item I bought is wrong?

I have a top up card. Where is the verification code?

How long does it take for a transfer to finish pending?

What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am missing a refund amount on my account.

My refund has not shown up in my account.   Where is it?

Why is there a fee for doing a transfer?

Why is the exchange rate on my card wrong?

Is there a reason for my top up to be cancelled?

I attemped a transfer and it didn't go through.

Why is there a 1 euro fee on my statement?

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

Why is my transaction taking so long to complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: when will I get my refund?

Where is my refund? it appears to be missing.

Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account

Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.

How long does a top-up take to go through?

There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.

Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.

How come there is a duplicate charge on my card?

The cash I got at the ATM is still in my account.

Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm supposed to have a refund but it isn't there

They said I would get a refund but I don't see it on my statement.

Is there a problem with the top up system? My transaction hasn't gone through properly

I still do not see the cash deposit in my account from last week. Why?

Is ordering a new card from China available?

I need to order a new virtual card, how do I do that?

Please tell me why I was charged additionally when I used the card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.

Can you provide me a disposable virtual card?

why was a extra fee added to my account for transfer ?

My card isn't working at all, I need assistance. It's really frustrating.

I can't see a verification code anywhere

I would like to edit my personal information .

I need to exchange my GBP to AUD, how would I do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My refund has not yet been credited on my statement

I transferred some money recently and saw a fee on my account, what's that for?

I need to change my last name on my account because I just got married.

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

How can I revert a transaction from this morning?

Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

Someone else used my card to withdraw cash from an ATM

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I investigate a missing refund?

Why is my refund not showing up on the statement?

my check or cash deposit has not shown up

How can I get my money that I didn't get from the ATM?

Please tell me where I can update my details since I moved.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot see a refund in my account

I was supposed to get a refund but it is not showing up on my card

Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

Why is it taking so long to update my balance transfer?

Can I have a card even if I am not living in the UK?

For what reason did my top-up get cancelled?

cash and check deposit has not gone thru

My card expires soon, will you send me one automatically?

My balance is not what I thought it was following an ATM withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why haven't I received a refund yet?

I was told I would be getting a refund but I have yet to see it

I want to cancel my card. I think someone else is using it.

Can I set up to my account to automatically top up?

Why do I need to have my identity verified?

My phone was stolen! What do I need to do?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

What are the maximum amount you can do for auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My refund has not arrived, and I am unsure why. Who do I contact?

I deposited a cheque but the cash hasn't arrived yet

I cannot get my disposable virtual card to work

Is there a pay structure for currency exchanges?

Where is the top-up card verification code?

What should I do if my card doesn't work?

I didn't get the right amount of  cash because of the exchange rate.

Why do you keep declining my payment? I tried several times already with this card and it is just not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my return cleared my account?

Why is my refund not showing up on the statement?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.

There is a direct debit charge on my account that I don't recognize.

Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

I desperately need to transfer something from China, Please give me the wait time.

Can I get my friends to add money to my account?

I received an extra charge for using the card. Why?

Is there a reason my new card hasn't arrived?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have not received a refund.

I just pulled money out of the ATM and was charged a fee, WHy?

What is the timeframe for a transfer in Europe?

Can you  tell me how to get AUD not GBP?

Do you have to be 18 to make an account?

How long does transfer from the US take?

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come my refund hasn't appeared on my statement?

My refund has not shown up in my account.   Where is it?

Can I transfer my paycheck to the account?

How do I order a replacement for stolen card?

How do I see my updated balance after I make a cheque or cash deposit?

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

How do I go about topping up with Google Pay?

I have no idea why there is a dollar that has been charged to my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a refund to appear?

I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

What does it mean if my cash withdrawal does not show up properly?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

I noticed additional charges when transferring?

Is there an issue with my card payment as it has not gone through.

Can you please tell me why I cant get money from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is taking so long with my refund?

Why isn't my refund shown on my statement?

the transfer went through but now it has been pending for quite a while. i need this to go through already

Whats the minimum age to have an account

What currencies do you accept for adding money to my account?

Will I have to wait much longer for my new card to arrive?

Why is my cash still pending that I put in ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i need a refund from you because the merchant is refusing, can you do that?

Why am I unable to transfer money when I was able to before?

What do I do when I get close to the expiration date of my card?

Why does my transfer keep failing? I've tried 5 times and they all failed.

Disaster, I've totally forgotten my passcode, can you help me?

Do I need to go to a physical bank to change my PIN?

What happens if a merchant doesn't accept  you payment?

Why was a fee charged to me for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.

My new card isn't in my app, how do I get it in there?

Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.

I got a cheque that I want to top up with?

I need to change my address in the personal details.

Can you tell me when my card will arrive?

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

I want a virtual card that is disposable

I did a payment but the app cancelled it.

Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My refund is not showing.

I'm expecting a refund but it's no where to be seen

Is it possible that my card payment was reverted?

My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

Why aren't my payment funds available to me?

My marital status has change, I got to correct my name to reflect that.

I am interested in giving a second card to my daughter, how can I make this happen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a missing refund

I was told I would be getting a refund but I have yet to see it

Why has my card been declined?  whats the deal?

The App shows a fraudulent payment made on my account.

Will I receive a new card when mine expires?

do i need to wait for my card before i get pin

I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

Can you tell me how many currencies I can hold?

What currencies can I not hold many in, if so what are they?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?

They said I would get a refund but I don't see it on my statement.

I just looked at my app and it seems I was charged extra, why is that?

How can I tell what foreign exchange rate I will get?

Is there a way to see where my money originally came from?

The wrong exchange rate was applied to me while pulling out cash.

I'm really concerned because I only made one transaction, but it's appearing multiple times.

I haven't received my card yet, how long does it normally take?

Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?

Will I be able to get both a visa and a mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm supposed to be getting a refund but it hasn't shown up, now what?

How do I find the refund on my statement?

I got my American Express in Apple Pay, why is top up not working in my country?

Some cash was withdrawn in the app, but I did not do it.

Why was I charged a fee on a cash withdrawal?

I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was supposed to get a refund but it is not showing up on my card

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

Is my card broken? I can't get cash out of the ATM

How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?

How do I get my money back for something I bought?

My top up is not showing up in my wallet!

should i contact customer support if i can't edit details

What is the timeframe for a transfer in Europe?

My transfer did not work, what was the reason?

How much can I withdrawal in one month without incurring fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the refund not on my statement?

Why isn't a refund showing on my statement?

I want to change the wrong exchange rate.

How do I exchange currencies using the app?

There is a weird payment in my statement.

My account is  new  why can I  not top up

When will I see an updated balance after a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I still waiting for my refund

My statement does not reflect that a refund has been issued

What was the cause for my card to be declined?

A debit came through that I need to dispute.

Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?

I am adding money, what currencies do you accept to do this?

I think my card is broken or something. I tried using it and it wouldn't go through, please help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my refund missing in my statement?

Can I check my recent refund in my statement?

What is the procedure for depositing a virtual card

Is my account accessible even though my verification of my identity has not passed yet?

I think my card payment has been refunded

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

Is there any way to get another card on the same account?

I no longer need AUD, I need GBP instead, how can I make this happen?

Is there a reason my top-up has not gone through?

Why is verification for my identity needed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

I don't have the device I used to log onto the platform so I can't access it.

Are there any restrictions for the disposable cards that I need to be aware of?

Today I was out eating and my card was declined. Why's that?

The card payment I attempted to make failed.

I got cash abroad and need to check the exchange rate

I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

I don't understand why I'm being charged for using my card.

How do I start an exchange between GBP and AUD?

Is there something that I can do since my phone was stolen yesterday?

Why was the exchange wrong for the item I purchased?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

Where is my refund? it appears to be missing.

I just did a transfer, but don't see the money in my account. What's up?

I sent money about 5 days ago and the recipient has not received the money yet.

I believe my card has been compromised because of a strange withdrawal

Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.

I have been waiting over a week. Is the card still coming?

Am I able to get a refund for a purchase?

What are the age requirements for service?

In what way can I use the disposable cards?

why have I got a pending transfer? I'm confused!!

When I went to get cash, it was declined!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my refund? it appears to be missing.

Why has my top-up been returned to my account?

What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.

Will my card work at all merchant locations?

I would like a  physical card sent to me.

Please help me regarding a direct debit in the app that I don't recognize.

I'm pretty sure my top up is still pending.

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

Which countries do you currently support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!

how long does it take to transfer money, my retailer is waiting

If I want to add funds to the account using American Express, how do I do that?

What do I do if I see a cash withdrawal on my account that I don't remember making?

I made a purchase earlier today but it is still listed as pending- when will it go through?

Why are my transfers getting declined?  I havent had a problem in the past.

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

I need to know this, where do my funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When do I see my recent refund in my statement

I should have a refund in my statement but I can't see it

I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?

I have a transaction showing multiple times.

What forms of ID do you need for identity verification?

I have not received the completed transaction.

Are SWIFT Transfers available at this bank?

Why is there a charge when I took out money?

How do I make my card appear on the app?

My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?

How can I link my bank to my top up account?

Help me create several temp cards every day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A refund is taking too long.

How do I find the refund on my statement?

My plans may change so I may need to change from GBP to AUD.

The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?

Can you tell me more info about virtual disposable cards?

How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

I bought something this morning and the payment is still pending

Will you charge me for exchanging foreign currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.

went somewhere else, need to change details

How many times can I enter a wrong PIN before it is blocked?

If I need to cash foreign transfers, how does that work?

How come I did not get a virtual card yet?

I sent money to my family last Friday but they don't have it.

How many different currencies can I hold money in?

I have an account that is empty of funds. Can I transfer some from another bank?

What businesses can I use this card with?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't see my refund in my history.

Why did my payment not go through why did it cancel?

Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?

How can I trade currencies with this app?

Are there any limits to using disposable virtual cards?

The store card reader would not accept my card.

need to know places i can withdraw money

I transferred money, but I think I've been charged a fee for it?

How do I fix a transaction to the wrong account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

What do I need to see my source of money?

I need my card to be activated right now.

What steps should I take before my card expires?

For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.

I need to transfer money into my account, HOW?

There is a transfer not showing on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

Will I have to wait much longer for my new card to arrive?

i entered my pin in wrong and got it frozen. how many tries do i have

I tried using my card, but it doesn't work.

I got some cash in the ATM but its still pending

I wasn't applied the correct exchange rate when getting cash

How do I know where the funds come from?

Do you offer cards for those in other countries?

My transfer did not work, what was the reason?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account isn't showing the refund

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

Where am I able to get my PIN unblocked?

My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

I can't get my Google Pay Top to work. Are there any issues on your end?

Is there an age limit to get an account?

There is a card payment that I'm not recognizing.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My refund isn't going fast enough.

How can I check if I have received a refund if it is not yet on my statement?

My card hasn't been working for even small transactions today.

My money disappeared right when I tried to top up

What is the maximum transactions for one disposable card?

how many virtual cards can i have, i want 8

Why was I charged a fee for withdrawing money?

I found my card, am I able to put it back into the app?

Help!  What should I do?  My phone was stolen yesterday.

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

I tried to get gas but my money was gone!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The refund on my account hasn't shown up

Why isn't my refund showing in my statement?

I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?

How long will my ATM withdrawal be pending?

My card gets rejected when I try to use it

This transaction needs both a Visa and a Mastercard.

How do I go about transferring money into my bank account?

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.

I have to verify my identity. What do I need to do?

I need a refund. This is not what i wanted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am missing my refund.

I'm expecting a refund but it's no where to be seen

What are the reasons a beneficiary would be denied?

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

When will the cash that I put in the ATM be cleared from pending status?

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

Can you explain why I am now getting charged a fee for using my card?

Did a card payment that I made get cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been waiting for a refund to show up and I don't see it on my statement yet.

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

I made a deposit but it is not showing up in my balance.

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

What fiat money can I used in the exchange and holding?

Show me the amount of transactions I can do with a disposable card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The refund I asked for isn't showing up

What cash machines will let me change my PIN?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

tell me how to get a refund for something I bought.

Can you tell me about why the account I have was charged an extra 1$

Why can't I transfer to another account?

I ordered my card but it hasn't been delivered yet

I put some money in my account the other day but now its gone? Why is this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm due a refund and it is not on my statement.

How can I check if I have received a refund if it is not yet on my statement?

What do I do if my disposable virtual card doesn't work?

Why is there a payment I didn't do in my app?

Will there be a charge for sending out more cards?

Am I able to change my PIN at certain cash machines?

This card is accepted by what businesses?

What is the time frame for european transfers?

Can you tell me my code to get into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I check my recent refund in my statement?

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

What can I do if my card still hasn't arrived after 2 weeks?

I want to know about your refund policy.

I tried activating my plug-in and it didn't piece of work

I didn't make this payment and it's on my app

What does it mean when a cash withdrawal is pending?

Tell me how to top up my account using bank transfer.

I got a message that my transfer was declined.

I found my lost card. Am I still able to use it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I not get my refund yet?

I can't see all the refunds in my statement

Tell me what I need to do to activate my card.

I bought something and received it, but the payment went back to my account. Is the seller okay?

How do I go forth on holding money in multiple currencies?

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

I would like to know if you use Visa or Mastercard.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My statement does not reflect that a refund has been issued

How can I check if I have received a refund if it is not yet on my statement?

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

I have a new card and need to activate it

there is money in my account that i didnt put there

What documents do I need for the identity check?

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

I just topped up, and the app denied it.

Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

While abroad, I got cash, and the exchange rate applied is wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my refund has not hit my account yet

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.

Do you support direct deposits from my employer?

My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?

Rates were applied wrong while using foreign currency at an ATM.

Did I do something incorrectly? Where is my top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my refund

I was told I would be getting a refund but I have yet to see it

I bought an item at the wrong exchange rate.

What on earth is up with the exchange rate! This should have been a much higher amount of cash

The exchange rate is incorrect for something I bought

my statement contains an unknown payment

I desperately need to transfer something from China, Please give me the wait time.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How will I know when I get my refund?

Why is my refund not showing up on the statement?

I am upset with your service.  Please delete my account.

My balance was not updated after transferring money.

What is the verification process for my card?

I did a transaction this morning and now I want to cancel it.

I'm unhappy with the exchange rate your cash transactions.

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

Is there a limit to how much I can top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My refund is not showing up in my account. Where is it?

I can't see all the refunds in my statement

When will the money be made available in my account?

Why hasn't my balance been updated from the check deposit I made?

The card payment I attempted to make failed.

My source of funds require verification.

What are the top up fees for using an European bank card?

Where do I find my code to verify my top-up card?

I want to top up my account. Can I do it with Google Pay?

Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can not find my refund.

Why isn't my refund shown on my statement?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

How old do you need to be to use the banks services?

Will I need a new card or can I put my old card back into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm expecting a refund but it's no where to be seen

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

I topped up recently and saw the money go through, but now it's just gone? What's going on

I want to link to my card card with you, how?

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

Why is it saying my card payment is declined when I made it?

Am I able to use my account if the identity verification is not complete?

How do I get a refund for an item I bought?

Which fiat currencies do you currently support? Will this change in this future?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't a refund showing on my statement?

I cannot find my refund on my statement.

There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?

I made a cash withdraw and it shows up as pending why is that?

Can you tell me what countries you offer support for?

I see a direct debit payment on my app that I did not do

How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.

I won't be pleased unless I get a Mastercard.

When exchanging, how much are the rates?

I am interested in a Visa or Mastercard. Do you offer them?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: No refund showing in my statement.

Which ATM's can I use to make a withdrawal?

How come my card payment has been declined?

I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?

I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?

I don't know my PIN, how can I find that out?

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

I made a purchase this morning, and it is showing as pending.

Is there an issue with my card payment as it has not gone through.

what documents do i need to verify who i am

Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my refund been appiled to my account?

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

How come when I tried to pay contactless at the bus it didnt work?

How can I get my money that I didn't get from the ATM?

How many incorrect attempts cause card to be blocked?

Why is it showing that my account has been charged a dollar that is showing as pending?

I was using a foreign currecy to make a payment and the applied the wrong rate.

My address details have changed and I want to update them

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't see all the refunds in my statement

My account shows a direct debit charge that I have never seen before

I should only have one charge, but it shows two.

I bough an item and the exchange rate was incorrect.

My card is stuck inside the ATM, what am I supposed to do?

How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?

If I exchange currency frequently, can I get a discounted rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The refund doesn't show in my account

I cannot view the refunded amount in my account.

I want to transfer some money from my other bank account into this one.

Can you tell me where my funds come from?

Can I withdraw money from another bank and transfer it into my empty account?

Will you assess me more fees if I top up with an international card?

There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.

There is an unauthorized payment in my statement.

What are the steps I need to do if I have a stolen card?

At what cash machines can I change my PIN?

Will I be charged for a cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?

Can you tell me what this cash withdrawal is?

is there a way to do top up with apple pay

My card payment might have been reverted.

When are you going to transfer the money?

How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok

What is the process for transferring money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

Is there any reason my cash withdrawal still shows as pending?

With one disposable card how many transactions can i do?

I left my phone at the hotel I was staying at so I can't use the app!

I haven't received money from a transfer?

Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

My new card is here, what's the process for activating it?

Could you tell me why my top up isn't showing in my wallet?

Can you tell me how I go about activating a new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will a refund post to my account?

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

I'm dissatisfied with the service and would like to terminate the account.

I would like to receive my salary in a different currency. How does that work?

I am having trouble to verify my identity

Help!  What should I do?  My phone was stolen yesterday.

How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.

I have an incorrect charge and would like a refund.

Why does my transfer keep generating an error message?

Money that I have transferred hasn't arrived yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my refund shown on my statement?

They said I would get a refund but I don't see it on my statement.

I tried using my credit card with top up but it didn't work! I thought it was supposed to?

Am I able to order a disposable virtual card?

I added funds to my account but the app didn't process it.

why wont my american express work to add money

What do I do if a transaction shows up twice?

How do I dispute a direct debit transaction?

I mistook my pin and now I am locked.  Can you unlock me?

How can I add money to my account from another account I have?

I was attempting to top up with my card but the money has vanished!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

I cannot view the refunded amount in my account.

What needs to be done to activate and use a card?

I've tried many times to make a payment, but it's not going through.  What's wrong?

I received my card. How do I link it to the app?

Why is a transfer to a beneficiary not possible?

The exchange rate was incorrect for this item I bought.

I got my American Express in Apple Pay, why is top up not working correctly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My refund has not shown up in my account.   Where is it?

I cannot find my refund on my statement.

Why is there a pending hold on one pound on my statement?

Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.

Foreign currency rates were put in wrong at an ATM i used.

What reasons would cause my card payment to be cancelled?

How do I delete my account? I am dissatisfied with the service.

I did a payment but it was reverted by the app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?

who should i contact if my refund doesn't go through?

Can you tell me where I can order a disposable virtual card?

Given a choice, I'd rather have Mastercard.

How do I go through the identity checks?

you got the exchange rate wrong for my cash withdrawal

I have questions about how to transfer money to my account.

The exchange rate for me was wrong when I was abroad.

My salary is in GBP, do I need to exchange it before putting it into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my refund as soon as possible. What else do I have to do?

is there a way i can see source of money?

I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.

Can I get information on the identity checks?

Are there businesses that don't accept this card?

Can I change my pin number at a cash machine?

After my checque or cash deposit, my balance didn't update.

I don't think the transaction has gone through, so can I cancel a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my refund not showing up on the statement?

Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!

I must quickly transfer something from China, and I need to know how long it will take.

What steps do I need to do to delete my account?

How do I check to see why my card payment was declined?

Please tell me how disposable virtual cards work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I should have a refund in my statement but I can't see it

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?

Please tell me how to verify my top up card.

My phone was stolen, what should I do first?

I purchases several items today. Why are they still showing pending?

how do I get my card to show in the app?

How can I solve my issue with holding multiple currencies?

How can I check on the delivery status of my card?

What would be a reason my transfer got declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My statement has not shown my refund.

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.

Why do you need verification for my identity?

What are the fees for using a European bank card?

What steps are taken to transfer money into my account?

Help me delete my account.  I am not satisfied with the service.

I am inquiring about a $1 charge on my statement.

Why was I charged an extra fee from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my refund come through

I cannot find my refund on my statement.

I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?

I tried to use my debit card, but the payment did not work.

I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

My daughter would like a card from my account?  Can I do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

What would I be charged in receiving a SEPA transfer?

Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?

Why is there a fee associated with card use?

please help me with this transfer, for some reason i can't transfer to a cryptocurency account

Help me delete my account.  I am not satisfied with the service.

Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot find my refund on my statement.

who should i contact if my refund doesn't go through?

Will there be a charge for sending out more cards?

I'm interested in learning more about disposable virtual cards.

my payment was rejected, do you know why?

I withdrew cash but it still shows as pending?

Not living in same place, need to change details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my refund showing in my statement?

They said I would get a refund but I don't see it on my statement.

I bough an item and the exchange rate was incorrect.

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

Out of the blue, my card stopped working.

A seller is stating that they haven't received money yet when the money has already deducted from my account.

Help me.  My phone has been lost or stolen!

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

How do I see my updated balance after I make a cheque or cash deposit?

When will the transaction post to my account?

My top-up was cancelled, could my bank be the problem?

There is a weird payment in my statement.

Can you tell me why I haven't received my new card?

I've been waiting a while for my card, is there a way to know when it will arrive?

Why was there a fee with my cash withdrawal?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

How long does it take for cash withdrawals to hit my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

I cannot view the refunded amount in my account.

I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?

I put some money in my account the other day but now its gone? Why is this?

Please help, the atm swallowed my card, what do I do?

I refilled my account balance but got an error message.

I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?

How can I stop someone from using my card after I lost it yesterday.

Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I check if I have received a refund if it is not yet on my statement?

I was told I would be getting a refund but I have yet to see it

I need to add a serious amount of cash to my card, how do I do that?

Why isn't my cash deposit showing up in my account?

My new card isn't here and it was issued a week ago.

I am looking to get a Visa credit card, what must I do to achieve this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a refund missing.

I cannot view the refunded amount in my account.

Why is the purchase I made this morning still pending?

my balance has not changed, despite depositing a cheque

why is a transfer to beneficiary not possible?

How do I order a new card if my current one is about to expire?

I am adding money, what currencies do you accept to do this?

The money disappeared after I topped up my account.

Can you help me? I have a duplicate transaction on my account and I don't understand why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot view the refunded amount in my account.

They said I would get a refund but I don't see it on my statement.

I need to transfer something ASAP from China, how long will it take to post to my account?

Can you tell me why my transfer declined?

Do I need to convert my currency from GBP before transferring?

How long will it take for the money to reach my account?

Can currencies be exchanged on this app?

Can you tell me what are disposable cards for?

I have a Visa and Mastercard, can I use these?

It shows that the transfer on my account wasn't allowed.

I got my American Express in Apple Pay, why is top up not working in my country?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I find the refund on my statement?

Is there a reason my refund isn't showing on my statement?

I thought you guys offered free transfers. Why was I charged?

How can I solve my issue with holding multiple currencies?

Do you issue cards for someone living in the US?

I just transferred some money into my account and do not see it updated yet, can you assist?

Why has transferring money resulted in a charge?

Is my daughter eligible to open an account?

I paid two weeks ago and just got refunded

Instruction: Given an online banking query, retrieve another query with the same intent


Question: They said I would get a refund but I don't see it on my statement.

I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

I have a new card and I need to activate it.

Why did my card get charged twice for a transaction?

My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

My transaction is showing several times.

What currences are available for exchange?

What are the countries that you operate in?

What do I do if I cannot access the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My refund for a purchase hasn't  cone through yet.

I was told I would be getting a refund but I have yet to see it

I haven't gotten my credit card in the mail.

Is it possible for me to top up with cash?

There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

I checked on google and the exchange rate you are using is really bad. Can you update it?

I sent money to a person and they haven't received the payment yet.

I seem to be having trouble with my Google Pay Top. Can you please help?

Can you tell me why I haven't received my new card yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please send my refund now.

I left my card at a restaurant and now its missing.

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

There was a charge applied when I used my card.

When I withdrew my money, why was there an extra charge?

Why won't the machine accept my card anymore?

My transfer didn't arrive to the recipient

Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was told I would be getting a refund but I have yet to see it

I would like to edit my personal information .

I need help- I got mugged yesterday and they took everything so I can't use the app.

Is there restrictions on where I can use my card?

Why is allowance not being given to my beneficiary?

I just got my card and cannot get it to work.

I got the incorrect amount of money given to me from my account

Is there a fee when I add money to my international card?

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

I do not feel comfortable verifying my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't see a refund in my account.

who should i contact if my refund doesn't go through?

Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.

I did not make a cash withdrawal that is on my statement

the transfer went through but now it has been pending for quite a while. i need this to go through already

Which credit card top-ups do you accept?

I was charged too many times for one transaction.

Instead of GBP, how do I exchange for AUD?

I am having problems with my contactless.

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

I need clarity on why my card is not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason my refund isn't showing on my statement?

who should i contact if my refund doesn't go through?

I transferred money, but I think I've been charged a fee for it?

there is money in my account that i didnt put there

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?

How much would I be charged for a transfer?

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: who should i contact if my refund doesn't go through?

How long do I wait for a transfer to take?

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue

Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.

This exchange rate on my purchase is wrong.

How do I transfer money from one bank account to another?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I requested a refund but can't see it.

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

Someone used my card without my permission.

I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?

I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.

Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take to refund me

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?

I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?

Can you make sure I get a MasterCard and not a Visa?

Why is my withdrawal wrong? I took out $100 but only received $20.

Do I get to have one of those virtual cards I've heard about?

My top up card needs verification and I don't know how to do it

I am not able to make a purchase because there is an issue with my card

How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

I'm not sure why the card payment didn't work.

i entered my pin in wrong and got it frozen. how many tries do i have

How much is the charge for a foreign currency exchange?

What will I need to configure if my salary is in GBP?

Why was I not allowed to do a transfer to a beneficiary?

Why did I only get $20 when I asked for $100?

I made a card payment which is showing me pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my payment declined? It looked like everything worked ok and my account was fine.

I use this card all the time so why did it get declined at the store today?

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

Can I top-up my card using a bank transfer.

I got a cheque that I want to top up with?

Why is there a fee when I thought there would be no fees?

Is there a way to track the new card you sent me?

I am dissatisfied, I would like to close my account.

Will my friends be able to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?

Can you tell me why my card payment did not work?

What do I have to do to cancel a transfer?

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

The exchange rate for the money I took out in a foreign country is wrong.

Can I receive a refund for an item I purchased?

how long should I expect to wait for my card to arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I couldn't pay with card in a shop

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

Help, my phone was stolen, please advise!

The exchange rate for the money I took out in a foreign country is wrong.

Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

Card refund is not showing up in my statement.

I would like to know what the restrictions are for the disposable cards.

Can you tell me what i need for the identity check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I could not get my card to work at a shop.

Should my cash withdrawal still be pending?

Do you know how I can verify that I did a top-up to my card?

I know I'm getting a new card but would like know when I can expect to receive it.

After I attempted a transfer, it failed.

I'd like to use my American Express to place money into my account.

Can I use a different bank ATM than my own?

I just got my new card.  How can I activate it?

I made a purchase with my card and I was charged a fee for using it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my payment fail?

I was just needing to know why my card got declined

I would like to receive my salary in a different currency. How does that work?

The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.

Do I have to go to the bank to change my PIN?

How long will a cash withdrawal be pending?

I put some money in my account the other day and it's not gone in yet, can you help with this?

How does the exchange rate work on this app?

How do I go about cancelling a transaction?

I don't recognize some transactions.  Is someone else using it?

I would like to know how to transfer money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment did not go through.

I tried to used my card in a shop and the transaction was declined.

How long will it take for my cash withdrawal to stop pending

After I got my cash, I found out my exchange rate was wrong.

How can I top up my card with another card?

Do I need to speak to a representative to change my pin?

What identification is required to activate my card?

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

Why is this fee being charged to me after using my card?

My bank app said that I got cash from an ATM, but that's a mistake.

My money transaction can't be seen by the person I sent it to

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment card was declined - could you tell me why?

I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?

I tried my PIN too many times and now my card won't work!

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

Is there a specific date it can be delivered by?

Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

Someone might be using my card that is not me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card couldn't pay in a shop.

Why has my payment been declined? I paid by card.

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

I have been charged a pound for something that appears on my statement

I would like to know how to work out where my funds came from?

I made a mistake and need to cancel a transfer.

There was a transaction this morning that I'd like to reverse.

Why is the transaction to my friend still pending?

Please give me both a visa and a mastercard.

I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can you tell me why my card was declined?

Why was there a fee on my cash withdrawal?

Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.

I can't see all the refunds in my statement

Help me. My transfer was declined. How could this happen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was declined

Explain why my card payment wouldn't go through.

I've just moved and I need to change my details

Do I need to pay extra for exchanging currencies?

Can you help me with proving my identity?

When I add money to my international card do you charge a fee to do so?

Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!

Do you have the option for a disposable virtual card?

how long should i wait ti activate my card

If my card becomes expired what can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me why my card payment has been declined.

I moved, can I edit my personal details?

Someone else accessed my account and made a payment.

I have to quickly transfer something to China. How long will it take to arrive there?

How much is the charge for a foreign currency exchange?

When will I see an updated balance after a transfer?

How do I receive a disposable virtual card?

What should I do if I exceed my PIN tries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my card payment not work?

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

What do I do if the machine rejects my card?

My account is  new  why can I  not top up

I bought something and received it, but the payment went back to my account. Is the seller okay?

Is there a fee for sending additional cards?

Why doesn't it work when I use American Express to try to add money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What could the reason be that my payment card was declined?

What is the reason my payment was not accepted?

While abroad I got cash, and a wrong exchange rate was applied.

How do I set up an account for my children?

What is the process to create a disposable virtual card?

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Can you tell me what the problem with my card is? It was declined at a restaurant today.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.

I had a problem with my card payment, can you help?

There's a payment with my card that I definitely didn't do myself, never seen that name before.

I would like to delete my account now, please.

My friend would like to send me money. What are the options available to them?

The cheque I sent a few days ago has not been deposited yet, what is the hold up?

My credit card was just denied for top up! Can you tell me why this happened and what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.

Why hasn't my balance been updated? I've deposited a few cheques some days ago!

What are the steps I should take to recover my swallowed card?

I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

How does the exchange rate work on this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to used my card in a shop and the transaction was declined.

I travel a lot, can I get a bulk currency exchange discount?

What's going on? My card wont accept any transactions.

I tried to top up and suddenly my money disappeared

My account is blocked because I entered the wrong pin too many times.  Help me unblock.

I ordered my card but it hasn't been delivered yet

Hey there's a fee for a transfer on my account.  Why?!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know why my card payment did not work

My PIN number was incorrect, and I can't access it.

Can I add money to top up my account via a bank transfer?

Can you explain why my Google Pay Top isn't working?

Please explain why my top-up hasn't been processed yet?

Explain the activation method for this card

I sent money to someone but they haven't gotten it, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is it saying my card payment is declined when I made it?

I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.

Why did the funds for one of my purchase come back to my account?

There has been a payment  in the App that has not be done by me.

I took out money, and didn't get all of it.

My top-up was cancelled, could my bank be the problem?

Why did I get charged a fee for my transfer?

Do the disposable cards have any restrictions on them?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

How can I receive my salary in another currency?

|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is not working at stores.

Why am I having trouble withdrawing cash?

I would like to know where my source of funds came from.

I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.

Why was I charged a fee to transfer money?

How do I switch to a different currency?

I thought it was free to make a withdrawal. So how much does it cost now?

How come when I tried to pay contactless at the bus it didnt work?

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason my payment was not accepted?

There's a card payment with a name I don't recognize

I received my salary in the wrong currency. How do I change this?

How long does it take for a purchase to go from pending to authorised?

I don't live in the UK. Can I still get a card?

A transaction is showing more than once.

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

I did not get the right amount of cash from the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a card payment, but it has been declined?

The payment for the card did not go through

Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

I transferred some money but it hasn't arrived yet

What currences are available for exchange?

Why hasn't the app verified my identity?

I made a cash deposit, but it hasn't shown up in my balance yet.

There is a transfer not showing on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain why my card payment wouldn't go through.

I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.

What kind of cards an currency do you support?

I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?

I see a direct debit transaction in my history that I did not set up.

I am trying to revert a transcation I did this morning

I added money but my top-up wasn't processed by the app.

Why does a cash withdrawal show as pending?

Which countries do you currently support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my card been declined?

The card payment I attempted to make failed.

What should I do if the atm eats my card?

My account is blocked because I entered the wrong pin too many times.  Help me unblock.

What do I do if I still have not received my new card?

Why has my card payment not yet been applied to my account?

The exchange rate for my withdrawal was wrong.

What is the formula for your exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come my card payment has been declined?

My card failed to work when I was shopping in a store

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?

My phone was left at a hotel and I can't access the app.

Is there an alternative to a physical card?

I still do not see the cash deposit in my account from last week. Why?

I transferred money but the recipient does not see the funds in their account?

I'm due a refund and it is not on my statement.

do i have to wait for a physical card before i get my pin

I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The payment for the card did not go through

The contactless payments are not working.

How do I go about exchanging currencies with this app?

when will the balance on my account change form a transfer

I want to know how to transfer money with my credit card

What should I do if my phone is lost or stolen?

How long do bank transfers usually take?

It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got my new card and tried using it and it was declined?

I'm not sure why the card payment didn't work.

I found my card. How can I put it into my app?

What's the fee for exchange of foreign currencies?

There are charges on my card that I haven't purchased.

Am I able to track a card that has already been sent?

Why is the cash transaction still showing as not completed?

When traveling, is it possible for it to add money at specific time intervals?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was wondering why my card was declined

Please explain why my payment was declined? I thought everything was good.

Help! I need to transfer something to China.

Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.

My new card has not been delivered to my home yet. What is going on?

Why did I only receive this much currency?

I purchased something abroad and the incorrect exchange rate was applied.

Yesterday I topped up my card. Why didn't it complete as it still pending?

In regards to top-ups, can I do them via Google Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would my card payment not work?

I'm not sure why the card payment didn't work.

When will the money from a transfer be made available on my account?

My account shows that I made a cash withdrawal but I cannot remember doing so!

Can you explain your exchange rates basis?

Are there any fees associated with receiving money?

Is the fee with my cash withdrawal a mistake?

Do you support countries other than mine?

I tried to make a top-up and it was canceled, why is that?

I thought transfers were free. Why was I charged to transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?

My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.

What reasons would cause my card payment to be cancelled?

I would like to change my personal details.

Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.

There is no way for me to prove my identity.

Why did you charge me for taking out cash?

My phone was stolen yesterday, can you help me with this?

I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.

I received a "declined" message when doing a transfer

How long will it take to transfer something to China urgently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the reasons why a card payment would be declined?

Can I convert money into different currencies?

Why is the cash not showing in my account for the check I deposited?

Why hasn't my top-up finished pending yet?

Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.

Can I be charged for exchanging foreign currency?

I would like help to revert a transaction I did this morning

I have a disposable card but it does not work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment failed.

Could you please tell me why my card payment didn't work?

I have a top-up that's still pending and wanted to know about it.

I don't like the services, please close my account

What, if any, is the limit  for auto top-up?

There was an extra charge when I used my card

Why was I blocked from withdrawing from the ATM?

Why was there an extra charge with the withdrawal of my money?

I want to reset my passcode, how can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can a payment be declined

Will you charge me more if I top up with an international card?

I think there has been a mistake with my transfer

Is it normal to see a fee for transferring money?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

I tried to get gas but my money was gone!

I just checked and my payment was cancelled, why?

From which age can my kids use your service?

I attempted to get cash in the ATM but I was denied

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.

Why are all my card payments being declined?

How come my refund hasn't appeared on my statement?

Are purchases returnable for full refund?

How can I open an account for my children?

When I was transferring money I was charged extra why?

I just got a new card how do I get it to start working?

What is the fee if I use a European bank for a top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I use this card all the time so why did it get declined at the store today?

how do I know where I can get money withdrawn?

I heard you have an auto-top up option, where do I find that?

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

Are transfers not free? I didn't know I would be charged for transfers.

What is the greatest number of times that I can top-up?

Is there any way to know how the transaction got on my account?

I still haven't gotten my new card.  When will it get here?

What do I have to do to cancel a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my card declined?

Is there an issue with my card payment as it has not gone through.

Do you have a problem with EUR exchanges?

I can't find my phone and I'm worried someone is going to use it

Top up is not working even though I have my AMEX in apple pay.

There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.

Where do I find our how to get a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?

How do I check to see why my card payment was declined?

Why are you asking so many questions about me?

My balance was not updated with my checque or cash deposit.

Is there any limits I should know about if I'm going to use a disposable virtual card?

How do I get a virtual card on my device?

How many incorrect attempts cause card to be blocked?

Can I transfer my paycheck to the account?

I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?

Why do you need verification for my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you keep declining my payment? I tried several times already with this card and it is just not working.

I paid with my card and ended up being charged a fee.

How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

How can I top up my account with a cheque?

How can I get funds into my account from my American Express?

Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've tried using my card multiple times and it keeps getting declined.

How do I check to see why my card payment was declined?

I might have been charged on my debit statement by fraud.

It is listed in my app that I made a payment which I did not actually make

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

Show me how can my friends top up my account.

I need to know where my funds come from.

Why am I not seeing the check I deposited this morning in my account?

Why do I have a transaction showing multiple times?

Why won't the ATM let me withdraw money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there a reason that my payment didnt go through

Why was my payment declined? I keep trying my card but it's not working.

I am not able to see the card PIN anywhere?

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

I don't have my passcode to access the app.

I just got refunded for my purchase over two weeks ago

I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.

when i travel can it top up automatically

I've got to have one of those virtual cards.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment wasn't declined

The store card reader would not accept my card.

Is there such thing as an auto top-up option?

I want to cancel a transfer I just made.

My last ATM request did not go through due to a declined card. Please cancel the request on my account.

I didn't make a payment that shows in my app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being declined?

Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.

I am trying to transfer money and something is going wrong.

Please help me.  I don't know my code to get into the app.

How much can I withdrawal in one month without incurring fees?

Where did this extra €1 fee on my statement come from?

There is a missing transfer on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The card payment I attempted to make failed.

I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

Can I still use my account without verifying my identity?

I wasn't able to use my card today when I went out for lunch. Wondering why that is?

What  is the verification process for a top up card?

I see a direct debit transaction in the app that is not mine

A refund for a recent return has not arrived on my card.

How do I edit the personal details on my account?

Is there any way to see my card in the app?

My app shows a money withdrawal that I did not do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment has been declined several times.  Can you help me?

Why do you keep declining my payment?I tried several times already with this card and it is just not working.

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

Is there a fee for adding funds with a credit card?

Are there steps I need to take before my card expires?

Would I be able to get an account for my child?

the product is not working, can I get a refund?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment is being declined and I've tried several times.

I was not able to use the ATM to get cash

Make me understand why I am charged an extra fee when I use the ATM.

How old does my daughter need to be to have her own account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?

I had a card payment that was declined.  Why?

Someone mugged my and stole everything.  I can't use the app.  What should I do?

I've transferred money into my account but the balance is the same

Why did I get charged one pound seemingly randomly?

Please help, the atm swallowed my card, what do I do?

Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

What is the charge for sending out more cards?

Why did my money disappear when I topped up??

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment was declined

why hasn't a transaction to a friend cleared yet?

Why did you charge a fee when I withdrew from an ATM?

I got declined when attempting a transfer

How long does it take for a transfer to show up in my account?

I was not distributed all of cash that I requested

Can you please explain why the exchange rate for the item I bought is wrong?

Is my daughter eligible to open an account?

Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.

should i add money via bank transfer instead

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Card payment was declined, do you know why?

Why has my payment been declined? I paid by card.

I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!

Where in the European Union can I get a card?

I thought I knew my password but I guess I was wrong, what can I do now?

How do I go about getting a virtual card?

How long does a check take to show up in the account balance?

My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?

I topped up but my money is not showing. Why is that?

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

Instruction: Given an online banking query, retrieve another query with the same intent