Question: The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

I would like to know which fiat currencies are recognized by your organization.

How do I activate my card, so that I can start using it?

Is there a way to view the history on where my funds came from?

I got some items this morning but the payment says pending

I noticed the exchange rate for cash withdrawal isn't right.

Can you explain why my payment was charged a fee?

Why can't I make multiple payments with my virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?

I tried to transfer money but it didn't go through

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

Could you tell me why my cash withdrawal was declined?

I had a dollar charged to my account that's still pending and wanted to know what the charge is for?

Please help, the atm swallowed my card, what do I do?

Why was I charged a fee for transferring money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transfer could not be completed.

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

What are the reasons to be charged a fee on card payments?

What should I do about a direct debit that I did not set up?

I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?

Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.

Can I directly deposit my salary to this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?

What could possibly be the cause of my failed transfer?

I'm in China and need a new card. Please help.

I can't find my phone and I'm worried someone is going to use it

What do I do to verify my source of funds?

It appears my top-up has not gone through.

There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?

Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.

What do I do if I see a transaction on my card that I don't recall making?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

Do you offer free ATM withdrawals of ones hometown currency while on holiday?

What do I do if I detect fraudulent use on my car?

How do I get a virtual card on my device?

How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?

The App shows a fraudulent payment made on my account.

Is it free to transfer money or is there a fee?

I ordered my card but it still isn't here

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

Why does my transfer keep failing? I've tried 5 times and they all failed.

What is the fee for accepting money from a foreign country?

There is a record of payment I never submitted on the app.

My card hasn't been working for even small transactions today.

Will the card be a Mastercard or a Visa?

I'm having a hard time proving my identity.

I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

The fee charged when I changed rubles into British pounds was too much.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason that my transfer failed?

When I attempted to make a transfer, it failed.

Can you please explain how bank transfers work?

I paid with my card and I was charged a fee

How do I transfer money from one bank account to another?

Why was I charged an extra fee from the ATM?

I do not have the information to verify my identify.

Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What could possibly be the cause of my failed transfer?

Why does my transfer keep failing? I've tried 5 times and they all failed.

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

my exchange rate looks wrong for my last payment

I put some cash into my account but it's not displaying that on my balance.

I made a transfer and was charged an extra fee!

How can I tell if my card payment is reverted?

Cash I did not get showed up in my account

How can I use my credit card to transfer money?

Why isn't the recipient seeing the transaction? I just sent the money.

My card was declined but it shows as multiple charges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my payment not transferred?

I attempted to get cash in the ATM but it was not authorized

I can't find my card!  What should I do?

My card expires very soon.  What is the cost and delivery time to get a new one?

How much extra will I be charged for exchanging foreign currency?

what is the fee for a transfer into my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my transaction not approved?

Why does my transfer keep failing? I've tried 5 times and they all failed.

What is the youngest age for an account?

What should I do if I can't prove my identity.

My card will expire soon, do I need to order a new one?

Who should I talk to or go to resolve a duplicate charge on my statement?

Do i have to top-up with my credit card before I can transfer?

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my transfer keep failing? I've tried 5 times and they all failed.

I tried to transfer money but it didn't go through

The exchange rate was wrong in the foreign country I got cash in.

Do I have to go somewhere to activate my card?

I have a Visa and Mastercard, can I use these?

Can you tell me what I need to do for the identity check process?

Can I use a credit card from the US to top up?

Is there a reason my new card hasn't arrived?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason behind why my transfer did not work?

When I attempted to make a transfer, it failed.

Is there anywhere  In the  Eu  this card can not be delivered in

If I want to get an account for my daughter, can I do that?

Can I allow other people to top up my account?

Help me figure out how to link the new card.

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

Can you explain to me why a top up would be reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I attempted to make a transfer, it failed.

I tried to transfer money but it didn't go through

I ordered a virtual card but it hasn't come through yet

Why was I charged this extra fee while doing a transfer?

What is my money worth in other countries?

I'm supposed to have a refund but it isn't there

I tried to withdraw some funds from my card, but was declined. How can I get my money?

what is my monthly spending limit because i was refused my money at an atm

Why do I have duplicate transactions for one purchase?

I topped up and now my money is not there anymore! What happened to it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

I tried to transfer money but it didn't go through

I want a virtual card that is disposable

Cash I did not get showed up in my account

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

The exchange rate was incorrect for this item I bought.

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

I'm looking at my statement, and my refund is not on there.

Why was I charged a fee for transferring money

Could you please tell me your exchange rates?

I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How does your app transfer the money

I need more money in my account. Can I add more by transferring?

My card rejected a cash withdrawal. Why?

Can you tell me why a refund I'm owed is not showing on my statement?

Can I set it up to add money every few days automatically while I am traveling?

It does not appear that my message went through.

What steps can I take if someone else is using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I transfer money to my account with the app?

Can you tell me how transferring money into my account works?

I thought that transfers are free. Why was I charged an extra fee?

Do I need any kind of proof for the identity check?

I am inquiring about why there was an extra fee charged when I used an ATM.

Will my pin number be sent with my card?

Where is the transfer to my account that I made?

Will money be added automatically when necessary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I withdraw money from another bank and transfer it into my empty account?

How can I move money from my account at a different bank to the account I have at this bank.

Can I get a Visa or does it have to be something else.

I require verification of my source of funds.

How can I exchange currencies using your app?

There is a payment that i made that i noticed has not gone thru yet. Can i ask why?

Should I be seeing a fee applied for my money transfer?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

I'm having money transferred from Europe, how long will this take?

Why is there a 1 euro fee on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to top up by transfering accounts, What do I do?

I need to know the process to transfer money into my account.

How long will this transfer from europe take?

Why isn't my balance reflecting a transfer I did?

I have an unauthorized direct debit on my account

On my app I can see that a direct debit payment that I didn't do, appears.

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.

What  is the verification process for a top up card?

There is a cash withdrawal on my statement that I did not make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i transfer money i the app

Help! My account doesn't show any funds. Is transferring funds an option I can use?

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

My card expires very soon.  What is the cost and delivery time to get a new one?

Can you please disable my current account.

What are eligible holding and exchange currencies?

Why will my transfer not go through?!  Keep getting an error message.

Is there a way to lookup where funds came from?

My card arrived but I need to make it work in the app, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please explain the topping up transfer process?

Can I use a bank transfer to add money to my account?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.

Why isn't my refund showing in my statement?

Which fiat currencies do you currently support? Will this change in this future?

I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can my account have money transferred into it?

I would like to dispute a direct debit transaction

Can I use my account now, even though my identity verification has not gone through yet?

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

Today I was out eating and my card was declined. Why's that?

I am interested in giving a second card to my daughter, how can I make this happen?

I can't find my phone; what can I do to prevent someone from accessing my account on it?

What ID do I need to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Whats the transfer process

Can I use a bank transfer to add money to my account?

what are the reasons why you would not be able to process a payment

Do you know what your exchange rates are?

I lost my wallet and all my cards were in it.

I can't seem to get my virtual card to work.

Do you have a problem with EUR exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to take some funds from my other bank account and add them to this one.

Account topping up bank transfers to my account assistance please?

Transfer unable to be completed, states 'declined'

Can you please explain to me why there is an extra €1 fee in my statement?

What kind of costs are involved for exchanging currency?

Why is the cash withdraw I made shown as pending?

What is this extra fee while I was doing a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What transfer methods do you accept?

I want to transfer money from another account into this one.

My transfer failed to process correctly. Is there a reason this would happen?

Why isn't a refund showing on my statement?

Why is this not letting me exchange crypto? I need help making this transaction go through.

Why was the wrong rate applied when I bought something in a different currency?

I logged in wrong and am blocked, how do I log in?

Why is  my  top  up for  my  new account  not  instant

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I deposit money to my account?

How do I transfer money into my account?

What countries do your accounts support?

I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.

There is a payment in the app I did not make

I requested for a top-up but it has not reflected

I can't figure out why a transfer is still pending?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my bank account to send me more money?

Can I transfer money to my card via bank-transfer?

Please help.  There is a payment in the app that isn't mine.

My account balance has not updated since I deposited a cheque recently.

I'm in the EU. Can I get one of your cards?

My top up is not showing up in my wallet!

In my statement, there was an extra €1 fee

Is there any limits I should know about if I'm going to use a disposable virtual card?

Is it possible to obtain both a Visa and a Mastercard from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the procedure to transfer money to my account?

Can I add money to top up my account via a bank transfer?

How do I request a disposable virtual card?

Why did my credit card get declined for top up?

I tried to get cash out of the ATM but it is taking too long

I was informed that transfers were free. I noticed I have a fee but why?

I want to use my card, how would I activate it?

How many transactions can I do with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was wondering about transferring money into my account and how it works.  Can you tell me about that?

How can you assist me on topping up on bank transfers to my account?

Please tell me how to verify my top up card.

What is the status of my card's delivery?

Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?

Will a beneficiary not accept a transfer?

my statement contains an unknown payment

|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I transfer money to my card via bank-transfer?

I would like to top up my account with a bank transfer, is that allowed?

Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.

Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.

Hey there's a fee for a transfer on my account.  Why?!

Will you charge me more if I top up with an international card?

There are automatic debits on my account that I did not make.

How can I dispute a direct debit transaction?

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

For the identity verification, what do you need?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to transfer money into my account, and I don't know how to do that.

How can I transfer money into my account?

Can you tell me if I can track the card you sent me?

At what age can my children use your service?

My transaction from earlier needs to be reversed.

Is it possible to change from USD to GBP with your App?

What number of transactions can i do with one disposable card?

How did you guys get your exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to transfer money from my checking account to my savings account.

I have an account that is empty of funds. Can I transfer some from another bank?

I want to transfer money to a beneficiary, but I couldn't.

Which ATM's can I use to make a withdrawal?

How do I know if I will get my card, or if it is lost?

I was blocked by using the wrong pin too many times, can you help me?

How do I add the card I just received to show up in the app?

A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?

I took out money, and didn't get all of it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Whats the process of tranfering money into an account?

How do I go about transferring money into my bank account?

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

Should I complete my security verification before I can use my account?

I don't think the transaction has gone through, so can I cancel a transfer?

I tried to transfer some money and it hasn't done it yet - what's going on?

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

What are ways to test why my card might not be working?

What documents are required for proof of identity?

I was wondering why my card was declined

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top up my account using transfer?

I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?

Will the duplicated payment be refunded?

I'm waiting for a transfer from the US, how much longer?

how can i get it to add money automatically while travelling

I notice there's a pending payment on my card.

What do I do if I have been charged twice?

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

What do I need to see my source of money?

The payment I made with my card is not showing up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go forth with bank transfers for top up accounts?

How do I go about transferring money into my bank account?

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

In the app I see a direct debit that I don't recognize.

i entered my pin in wrong and got it frozen. how many tries do i have

I would like to edit my personal information .

Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?

You can use it anywhere that accepts Mastercard.

Someone might be using my card.  What should I do?

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you do to transfer money to my account?

How does a bank transfer for topping my account work?

I would like to dispute a direct debit transaction

should i contact customer support if i can't edit details

I've been trying to do a transfer multiple times and have failed? Is the system down?

Why would my payment still show as pending?

The contactless payments are not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to transfer money into this account from my other bank account.

Account topping up bank transfers to my account assistance please?

My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

I was unable to transfer to another account.

I do not think the pop up went through yet.

I withdrew some cash and the exchange rate seems to be wrong.

Why did using an ATM cause me to have an extra fee charged?

I think someone stole money from my card

I want to know why my top-up was reverted

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top-up my card using a bank transfer.

I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?

I an not sure but it looks as if a card payment I made was cancelled.

Why is verifaction required for my Identity?

Will I know which exchange rate I will get?

I tried to do a transfer but I got a message that it was declined.

What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

My things were stolen and I need to know if I can still use this app.

I want to close my account. The service you provide is unsatisfactory to me.

The money is still in my account even though I already paid -- I don't understand what happened.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies can I use to top up my account?

Is a bank transfer acceptable for topping up my account?

Card has been received, how will it show up on the app?

Why did my transfer not work, it says it was declined?

I just received my card and I'd like to activate it.

The exchange rate applied was incorrect when I was traveling outside the country.

My son has just turned 13, is he old enough for an account?

Help, I don't see my money i just added.

When the time is right will this automatically replenish my balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to move money from one account to another to top off my account. Can you explain how I can do that?

How do I transfer cash my into my account?

There's a payment in my history I don't recognize

Why is the exchange rate wrong for my cash withdrawal?

How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund

Why did my credit card get declined for top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go forth on transferring a sum of money from one account to another?

Can you tell me how transferring money into my account works?

What do I do if a transaction shows up twice?

The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?

Why hasn't my money transfer showed up yet?

I tried to make a transfer, but it didn't work.

I have a reverted top up I made and wanted to know why it didn't go through.

What do I do when I get close to the expiration date of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I top up my account by bank transfer?

Can you please explain how to transfer money using the bank transfer process?

What is the proper way to activate a card?

Are you able to guide me to my card's location?

I checked the app and my balance has not been updated for the cash or cheque deposit.

I got charged twice with a duplicate card. How do I resolve this?

I need more assistance with how to activate my card.

How can I put more money into my account?

I was wondering why my payment hasn't gone through yet, its been a while.

I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to deposit money to my account

How does it work when I transfer money into my account?

I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?

Is there a transaction limit on a disposable card?

I don't live in the UK. Can I still get a card?

I made a payment but the app gave the money back.

Am I the only one who can top-up my account?

I need help with understanding why my card is not working.

How much would it cost me for a bank transfer to top up my account?

I've been waiting since Friday, where is my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How simple is it to transfer money into my account?

I would like to know how to transfer money into my account.

My beneficiary didn't receive my transfer

What are the reasons why a card payment would be declined?

My transfer was wrong, are you able to stop it before it goes through please?

I bought some things in the morning but the payment shows as pending

Help me. My transfer was declined. How could this happen?

For what reason did my top-up get cancelled?

What are the steps for depositing cash into my account?

My transfer didn't arrive to the recipient

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I transfer money between accounts?

How do I transfer money from one bank account to another?

Any chance of getting the card outside the UK?

I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

This place has been too much work so I'd just like to close out my account & be done.

My balance is not right. It has not been updated for the cash or cheque deposit.

I think my card payment has been refunded

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't figure out how to transfer money into my account.

How can you assist me on topping up on bank transfers to my account?

How recent do my documents need to be for verification?

I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?

How do I activate my card to start using it?

Why did the ATM give me less money than what I requested?

I accidentally left my phone at the hotel so now I'm not able to use the app.

My card got charged twice for the same thing!

What is the fee charged for using my card?

I deposited a cheque, but my account balance stayed the same.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can I not transfer money into my account?

I am in desperate need to transfer funds from another account that i have into this one, how do i do that?

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?

My card payment has the wrong exchange rate

When my card expires soon, how fast is the replacement card sent and what are the costs?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to do a bank transfer to this bank, from an account at another bank.

I have money in a foreign account that I want to send to this account.

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

Why was I charged for payments? You didn't warn me about additional fees.

Will I have to wait much longer for my new card to arrive?

How long does it take for my top up to clear?

I would like to know why a withdraw I made for some cash shows up as pending.

I would like to exchange currencies on the app. How do I do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top up?

Where can I find out how to transfer money into my account.

I noticed that there is a withdrawal in the app that is not mine.

What should I do if someone else used my card?

The ATM only gave me 10 pounds when I withdrew 30. What do I do?

Everytime I try to prove my identity it won't let me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how transferring money into my account works?

What is the process for transferring money into my account?

How long does it take for money to reach my account?

Why hasn't my cash arrived from a deposited check?

How do I make sure my transfer isn't goin to an unsupported merchant?

Can I have another card in addition to my first one?

What does it mean when a cash withdrawal is pending?

The app is saying I made a withdrawl but I didn't.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have an account that is empty of funds. Can I transfer some from another bank?

What steps are taken to transfer money into my account?

Are there limits as to where my card will be accepted?

I have a pending payment on my card.  Why?

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

I need to transfer something ASAP from China, how long will it take to post to my account?

Why do you need me to do an identity check?

Is there a limit to the top-ups someone can do?

How long does it take for pending to go through

I think the exchange rate is wrong for my ATM withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How does it work when I transfer money into my account?

How do I transfer money between two of my accounts?

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

I can't get my card out of the ATM, what should I do now?

how long does it take to transfer money, my retailer is waiting

How do i find my top-up card's verification code?

The wrong account was used during a transaction.

My ATM card isn't working for a withdrawl

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Account topping up bank transfers to my account assistance please?

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

Why is my refund not visible on my statement?

Does the app allow for exchanges between currencies?

is there a reason that my payment didnt go through

I need several disposable cards made per day.

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

I recently bought something abroad but the exchange rate is incorrect. Why?

What's the limit on total number of cards I can have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please explain how bank transfers work?

I would like to transfer money into my account.

I have to make more then a few disposable cards per day.

Yikes!  I didn't get the amount of money that I requested.  What do I do now?

How many disposable cards can I have at one time?

What do I do if I find a debit charge that I know I didn't do in my billing statement?

I may need to exchange my USD for GBP, can your app do that?

There is a cash withdrawal in my account that isn't mine.

What are the steps to get my card back that was kept by the ATM?

How do I know where the funds come from?

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I transfer some money into a foreign account?

How does a bank transfer for topping my account work?

There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.

i have been trying to top up my account with a check but it won't work

I was not able to receive the correct amount of cash.

What is the Top up rate charge for using a card in the US?

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

I have a transfer that is still pending.

There is a pending payment on my account, what does this mean?

Will I get charged for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to transfer money into my account, what do I do?

I don't know where this debit transaction on my statement came from.

What fiat currencies do you allow exchange with?

The contactless payments are not working.

Is there an option to top up with a cheque?

I can't make purchases with my virtual card.

Why didn't my transfer to a beneficiary go through?

I need a list of currencies you accept for exchange.

How much does it cost to get more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I transfer money to this account from another bank?

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

What do I need to do to receive my payroll in the account?

Could you please tell me why my purchases from this morning say payment is pending?

I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?

My card payment has the wrong exchange rate

I did a transfer and was charged a fee that should not have been charged!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am in desperate need to transfer funds from another account that i have into this one, how do i do that?

Can I use a bank transfer to add money to my account?

I found my card in my jacket this morning, so can I reactivate it?

My top up is giving me problems. What is wrong with it?

Tell me why my topup wouldn't go through?

I put some money in my account the other day but now its gone? Why is this?

I have a new card. How do I activate it?

Can you send me more cards for my account?

There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?

Can you tell me where my readily available cash has come from?

Where is my recent refund in the my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I transfer money from one bank account to another?

I need to move money from one of my other accounts to this one.

Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

Am I limited to what ATM I can use my card?

Is there a fee for adding funds with a credit card?

Which flat currencies can I use from you?

I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!

Can you tell me more info about virtual disposable cards?

Even though I added money ey to the card, I couldn't use it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps for  making a transfer for topping up?

What steps are taken to transfer money into my account?

I might have been charged on my debit statement by fraud.

I have never been charged a card payment fee before. Why did this change?

I tried to make a purchase in the store but my card was declined.

What could the reason be that my payment card was declined?

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

How can I request cash back? The ATM gave me the wrong amount that I've been charged though...

Please help me regarding a direct debit in the app that I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I expect if I use bank transfer to top up my account?

I need more money in my account. Can I add more by transferring?

How do I report a cash withdrawal that wasn't me?

Why is there a direct debit to my account? I didn't do that.

why wont my american express work to add money

Why would a cash withdrawal still be pending?

Why have I not yet received my virtual card?

I need a quick transfer from China.  How long would that take?

Can I select my card scheme or do you choose it for me?

Is there any type of fee for currency exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have money in a foreign account that I want to send to this account.

For my account, how do I transfer money in?

Why couldn't I transfer funds to my beneficiary?

I think there's been an unauthorized cash withdrawal from my account.

I topped up my account but the app failed to process it.

I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?

I moved, can I edit my personal details?

Is there a location where I can change my PIN?

What is the procedure for topping up with a cheque?

What do I need to do in order to get a new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use a bank transfer to add money to my account?

How can I link my bank to my top up account?

Will there be a fee to receive a physical card?

Why are there additional fees for transfers?

If my card payment isn't working what do I do?

I got a declining message during a transfer? please tell me why

I got cash and the exchange rate should have been different than it ended up being.

I need to change my name, since i just got married

I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process for transferring money into my account?

What steps are taken to transfer money into my account?

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

Can someone assist me with explaining how I can unblock my pin?

I had a payment reverted and would like to figure out why.

Questionable transactions on my account.

Why do I have to pay extra for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I transfer money between two of my accounts?

How do I use bank transfer to top up my account?

I wanted to know about a pending dollar that is on my statement.

If my cash withdrawal is still not showing, is something wrong?

I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?

How do I unlock my account after typing in the wrong PIN too many times?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to transfer some money from my other bank account into this one.

I need to move money from another bank to this account.

How long will it take to transfer something from China?

I used foreign currency to buy something and I think the rate applied is incorrect.

Do you provide cards to people not in the UK?

I got charged for with a fee for paying with my card.

What cards and currencies can I use to top up my account?

I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.

I want to know how to transfer money with my credit card

What is the reason for the fee charge on my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: show me how to transfer to my account

Tell me how to top up my account using bank transfer.

I need to urgently transfer something from China. How long will it approximately take?

My new card has not been delivered to my home yet. What is going on?

Why is my withdrawal wrong? I took out $100 but only received $20.

If my PIN number is rejected, how do I solve it?

Why did my credit card get declined for top up?

I would like to reactivate my card that I previously reported lost. I located the card this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are my bank details so I can do a transfer?

For my account, how do I transfer money in?

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

How do I find the top-up verification code?

I would like to activate my card what do I need to do?

There was a direct debit from my account and I didn't authorise it

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money is all gone. What ways are okay to add money to my account?

Can I add money to top up my account via a bank transfer?

What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.

Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

I received an extra charge for using the card. Why?

Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.

Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to transfer money into my account, HOW?

How do I transfer money into my account?

Do the disposable cards have any restrictions on them?

I did not receive my purchase, how do I cancel it?

I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

Why aren't my payment funds available to me?

What are all of the different steps for identity checks?

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me transfer funds from another bank account to this account?

How would I use a bank transfer for topping my account?

Why are my withdrawals suddenly being declined?

The ATM ate my card; how do I get a new one?

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

Will there be a fee if I receive a SEPA transfer

Is there a reason behind why my transfer did not work?

How can I find a way to transfer money without it being rejected?

My account is blocked because I entered the wrong pin too many times.  Help me unblock.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to move money from one of my other accounts to this one.

How would I use a bank transfer for topping my account?

My card doesn't work. I can't get cash out at an ATM

I tried to transfer some money and it hasn't done it yet - what's going on?

Can you tell me whats going on with my card it seems to be not working?

Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!

What are the steps for changing my passcode?

Does it cost much or take long to get a new card? Mine is about to expire.

Can you explain to me why a top-up would still be pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I add money to top up my account via a bank transfer?

I need to know the process to transfer money into my account.

I need an accurate exchange rate, when I make my withdrawals.

Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.

I want to use auto top-up. Is there a limit?

How long should I wait for the card to arrive?

I require verification of my source of funds.

How long should it take for my new card to arrive in them mail? What should I do if I never receive it?

How long do I have to wait for my bank transfer to appear in my account?

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top up my account with a bank transfer?

For my account, how do I transfer money in?

How much would I be charged for a transfer?

What do I do if I already had a card with you guys?

What do I do if I cannot access the app?

Is it possible for friends to top up my account?

Someone else made a Direct Debit transaction on my account

Is there such thing as top up by cheque?

Are there downsides to using a disposable virtual cards?

I'm in China and really need a new card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account is devoid of funds. Am I permitted to submit additional money via bank transfer?

I need to transfer funds from my other bank account into this bank account.

What documents do I need to get together to verify my identity?

Why is there an extra pound charge that is pending?

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

I have a withdrawal waiting to go through.

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is a bank transfer acceptable for topping up my account?

For my account, how do I transfer money in?

Would you be able to offer me a discount, since I need to exchange currencies frequently?

I need a list of currencies you accept for exchange.

Where can I find the top up verification code?

Can I have a discount if I exchange currency often?

What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.

This stupid system is not letting me prove my identity.

There was money taken out of my account, and I'm pretty sure I didn't do it.

I'm supposed to be getting a refund but it hasn't shown up, now what?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about transferring money into my bank account?

I have an account at another bank, but I want to transfer some of the money to my account here.
.

Why isn't my top up showing?  Was the money reversed?

I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.

Am I able to track the card that was just sent to me?

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

Am I limited to what ATM I can use my card?

Are there businesses that don't accept this card?

I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?

I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to top up my account with a bank transfer, is that allowed?

I have zero dollars in my account. Can I submit additional funds via bank transfer?

Is there a limit on how many times I can use a disposable card?

How do I find the refund on my statement?

It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.

There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know the process to transfer money into my account.

I have zero dollars in my account. Can I submit additional funds via bank transfer?

I just got married and I need to change my name

My card payment has not been withdrawn from my account

I don't understand why there is an extra €1 fee in my statement.

Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please provide details on how to top up my account using transfer option

What is this direct debit in my statement?

When will my deposit from this morning show up?

My order hasn't shown up yet, what can I do?

Can you please disable my current account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where do i go to transfer money from one account to this one

How do I transfer cash my into my account?

Can you tell me how to top up on my card?

Are there downsides to using a disposable virtual cards?

What do I do if I have forgotten my passcode?

I have one of your cards, but I don't know how to link it.

I cannot remember my passcode, is there a way to retrieve it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What process should I use to transfer money into my account?

HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

Can you tell me why I was charged extra when I withdrew money?

I deactivated my card but would like to reactivate it.

I used my card to top up, but the money is not there!

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

I sent money to someone but they haven't gotten it, what's going on?

My refund has not arrived, and I am unsure why. Who do I contact?

What foreign exchange rate will I get on weekdays and on the weekends?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What steps are taken to transfer money into my account?

Help! My account doesn't show any funds. Is transferring funds an option I can use?

Where's the money I transferred into my account?

My card stopped working. How do I check if there is a freeze on it?

I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?

Can my friend send me money if it is not in US dollars?

I cannot view the refunded amount in my account.

Why on earth do you need so much personal id info from me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How does a bank transfer for topping my account work?

I need to transfer money to my account from another bank

I'm trying to verify my top up card, how do I do that?

The transfer that I was trying to complete was declined. What was the cause?

Why is there a pending hold on one pound on my statement?

When can I expect my transfer to reach my account?

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

the balance has not changed, but I have deposited some money

How long do deposits take to appear? I've been waiting for more than a week and need the money!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to transfer money. How do I do that for my account?

Where can I find out how to transfer money into my account.

How do I transfer funds if I am paid in GBP?

It does not appear that my message went through.

How will I know what the exchange rate is?

I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to transfer money into my account

How can I link my bank to my top up account?

I deposited cash but it isn't showing up in my account

DO you know the reason for the identity check?

how is it possible to add another card to account

Can you tell me what this fee is on my statement?

I haven't received money from a transfer?

Where are the ATMs that I can use Mastercard?

The contactless payments are not working.

I have a trasnger that is pending and wondered about it.

I was unable to transfer money from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I move money from an account at another bank to this one?

I'd like to know how transferring my money into my account works.

How many days does it take for a transfer to go through?

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

how can i transfer money from american express card

I have a disposable card but it does not work?

You can use it anywhere that accepts Mastercard.

I found my card again. Can I put it back into the app?

How do I activate my card that just arrived?

Am I getting charged for making a payment?

Please tell me how to verify my top up card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?

I need more money in my account. Can I add more by transferring?

Please delete my account and personal information.

Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.

My transaction went through but I was charged a fee. Why?

I am seeing in the App a some cash withdrawal that does not belong to me

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

why hasn't my cash arrived yet from my cheque?!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need more money in my account. Can I add more by transferring?

I need to add money to my account. Can I do so via bank transfer?

Why did my transfer not work, it says it was declined?

Please explain to me the process of getting a virtual card.

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

Why does it show that my transfer is still pending?

Why hasn't my friend received the transaction?

Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.

I am still waiting for a transfer to show up

Tell me why my topup wouldn't go through?

If I exchange foreign currency, are there any other charges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I add money to my account via bank transfer?

I have questions about how to transfer money to my account.

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

What foreign exchange rate will I get on weekdays and on the weekends?

Help!  I think my phone may be stolen or lost!

Why does it cost more to pay with my card?

On my transfer there was a "decline" message

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For my account, how do I transfer money in?

How do I transfer cash my into my account?

I am not happy with your service and request that my account be terminated!

Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?

I withdrew money and got a fee, please explain

I was mugged.  They took everything.  I can't use the app.  What do I do?

Why did the ATM take my card and keep it?

Top up my card please, which y'all support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I add money to my account from another account I have?

Tell me how to top up my account using bank transfer.

Let me know what the steps for the identity checks are

Am I able to get a refund for a purchase?

Why was there an extra charge with the withdrawal of my money?

I'm not happy with service and would like to delete this account.

Why haven't I seen the cash from the cheque I deposited yet?

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

Even though I added money ey to the card, I couldn't use it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I transfer money into my account?

I need to add money to my account. Can I do so via bank transfer?

Will I need a new card or can I put my old card back into the app?

I urgently need to transfer something from China. How long can I expect it to take?

Can you tell me what currencies I can use to add money?

I tried to make a transfer like five different times. Why won't your system let me? Is it broke?

I am angry that I got charged for using my card.

Are there only certain ATM machines where I can use this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to op up my account by using bank transfer. How do I go about it?

I want to transfer a sum of money from another bank account I have into this one

I was charged several times for something

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

There has been an unusual withdrawal from my account, can you help?

Why is a payment I made reverted back to my account?

I need assistance to activate the card on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find out how to transfer money into my account.

How do I use bank transfer to top up my account?

I recently deposited a cheque and cannot find the cash from it.

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?

One of my transactions needs to be canceled.

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

If there isn't a lot of money left, will it automatically top-up money?

A direct debit payment I didn't do shows in my app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I go about transferring money to my account?

I have an account at another bank, but I want to transfer some of the money to my account here.
.

There is a cash withdrawal on my statement that I did not make

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

My card payment is being declined and I've tried several times.

I was charged twice for a restaurant, can you take the second charge off?

I just had a look at my statement. Why have I been changed for using the ATM?

If I top up by card, what options do I have re: currency and card type?

I was supposed to get a refund but I do not see it.

When will my transfer post to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question:
I have an account at another bank, but I want to transfer some of the money to my account here.
.

I want to transfer a sum of money from another bank account I have into this one

What do I do when I get close to the expiration date of my card?

I was charged a fee when buying stuff with my card.

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

I heard that you support more than one type of fiat currency, would you tell me which ones please?

How did you guys get your exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have zero dollars in my account. Can I submit additional funds via bank transfer?

How would I use a bank transfer for topping my account?

what are the exchange rates for getting cash

I'm interested in learning more about disposable virtual cards.

I made a cash withdrawal and was charged a fee incorrectly can you help with this?

How do I go about topping up with Google Pay?

my card details could be stolen, as i didnt make these transactions

Please explain why my top-up hasn't been processed yet?

Why can't I see my refund in my statement?

I need several disposable cards made per day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know how to transfer money into my account.

My account is depleted. Can I transfer funds from another bank?

I am entering my passcode but getting an error.

Please let me know how to change my PIN?

I've been trying to do a transfer multiple times and have failed? Is the system down?

What is the status of my card's delivery?

Is there a problem with the top up system? My transaction hasn't gone through properly

My card isn't working at all, I need assistance. It's really frustrating.

Do you have to be 18 to make an account?

Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?

I got a declining message during a transfer? please tell me why

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to transfer money into my account.

I need money put into this account from another one.

When can I use money sent to my account?

Why is  my  top  up for  my  new account  not  instant

What apps can I use to top up my account?

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

My virtual card is just not going through.

I received a returned payment that I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I use bank transfer to top up my account?

How would I use a bank transfer for topping my account?

Why is the exchange rate different than expected on my transaction?

I don't think the exchange rate was right.

My top-up didn't go through; it still says pending. What's up with that?

My account seems a bit off and getting weird charges.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to transfer a sum of money from another bank account I have into this one

What is the reason when I tried to pay contactless at the bus, it didnt work?

What currencies and methods can i use to top up my account?

I ordered my card but it still isn't here

I asked for cash but I did not receive all the funds

My purchases from this morning are showing up as payment pending. Can you tell me why?

I didn't get the correct amount of money from the ATM machine

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need money put into this account from another one.

How do I initiated a bank transfer to top up?

How do I know if i need a disposable card?

What is going on with it saying my card payment was declined?

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

Whats the maximum disposable virtual cards?

A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?

Is it on purpose that my payment has been returned to my account?

I've forgotten my passcode. Can I reset?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me how to top up my account using bank transfer.

How do I transfer money into my account?

I still haven't received my card in the mail

How can I access my account when I have lost my phone?

Do you have any card fees if I want to add money using an international card?

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I was charged multiple times for one transaction.

I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.

There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I link my bank to my top up account?

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?

There is a single payment on my card which shows as pending.

I lost my phone.  What do I do to block someone else from using my account?

i have been trying to top up my account with a check but it won't work

I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?

Do you know the process how to activate my card?

When will the money from a transfer be made available on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am looking to transfer some money from my other bank account into this one.

How would I use a bank transfer for topping my account?

What's the reason my new card hasn't come?

I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

If I exchange currencies frequently, is there a discount?

How can I tell if there will be a fee added to my payment or not?

My payment did not go through because the app reverted it

Help!  There is a cash withdrawl on the account that I didn't make!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?

I need assistance with transferring funds to another account.

Can you explain why my Google Pay Top isn't working?

There is a withdrawal on my account I didn't make.

I'm trying to verify my identity but can't figure out how, what do I do?

I bought something and received it, but the payment went back to my account. Is the seller okay?

Is it on purpose that my payment has been returned to my account?

I didn't make this payment and it's on my app

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

Why does my transfer still say it is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I transfer cash my into my account?

How do I initiated a bank transfer to top up?

My transfer to another account was not allowed. Why is that?

I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?

Why was a fee added to my bill when I used my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I transfer money into my account?

My account is depleted. Can I transfer funds from another bank?

I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?

My app says I made a withdrawal, but I didn't.

If I see a payment in the app that I don't recognize, what should I do?

My app says I withdraw money from my account from an ATM.

I found my lost card. Am I still able to use it?

Why did I get charged a fee, I thought it was free?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to transfer money to my account from another bank

How can you assist me on topping up on bank transfers to my account?

When will my transfer move out of pending stage?

I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.

How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move

I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

I would like to get a few more physical cards.

I got charged a service fee on my account. Can it be waived since I didn't know about it before?

Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

My account is depleted. Can I transfer funds from another bank?

Is there a fee for making a payment? If so, let me know why.

Hi, I have an apple watch. How do I use it to top up my card?

Transfers from the US how long will the wait be?

I need to stop a transaction that I made.

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

What is the estimated wait time on a US transfer into my account?

If I want my son to have his own account is that possible?

I just moved. How do I give you my new address?

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to transfer money from another account into this one.

I need to transfer funds from my other bank account into this bank account.

How long does it take for a transfer to reach my account?

Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.

Please help! I need a refund on a transaction on something I bought and I need the refund right away!

What is the price for an additional card?

The exchange rate for case abroad is applied wrong.

What do I need to do in order to get a new card?

I tried using my card at multiple vendors and now it's not working.

Is getting my identity verified required before I can use my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How would I use a bank transfer for topping my account?

I have questions about how to transfer money to my account.

How can I receive my salary in another currency?

Can turn my money into another currency?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.

Why am I being a charged for using my card?

Can you tell me why I was charged to withdraw cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to move money from another bank to this account.

Help! My account doesn't show any funds. Is transferring funds an option I can use?

Are there any extras for exchanging currency?

How long does it take to recieve my new card?

I bought an item and the exchange rate was wrong.

What was the $1 charge for on my statement?

Can someone assist me with activating my new card?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can you assist me on topping up on bank transfers to my account?

Can you transfer money to your card by bank transfer?

Why was there an extra charge because I used my card to pay?

I desperately need to transfer something from China, Please give me the wait time.

I think I was charged twice, please help!

I got a message that I cannot name X as a beneficiary.

Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?

I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.

I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

Is there a way to view the history on where my funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to know how transferring my money into my account works.

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

What happens if I deposit a cheque accidentally?

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

I'm interested in getting a card. How does one go about doing that?

I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?

What is the maximum times I can auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account is depleted. Can I transfer funds from another bank?

Help! My account doesn't show any funds. Is transferring funds an option I can use?

How do I go through the identity checks?

How can I check to see where my funds come from?

How long does it take to show a deposit I made to my balance?

Where should I look for my PIN number at?

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you transfer money to your card by bank transfer?

I need assistance with transferring funds to another account.

Why isn't my cash deposit showing up in my account? I deposited it this morning.

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

I have a transaction and would like to know if I it's cancelable?

Why is it necessary to verify the top up?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

Can you unblock my pin because I put the wrong one too many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I initiated a bank transfer to top up?

I need to transfer funds from my other bank account into this bank account.

The app shows a withdrawal that I did not make or authorize.

How much is it to use my US debit or credit card to top up?

Why can't I add any beneficiary I choose?

Is it possible to transfer money to my credit card?

I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!

I tried to pay through my account but the payment is not going through. What's going on?

When I look at my statement there is an extra fee, that is for what?

Why was I charged a fee for my withdrawal?

Yikes!  I didn't get the amount of money that I requested.  What do I do now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I move money from my account at a different bank to the account I have at this bank.

Why won't you take my transfer, I keep getting an error message.

I'd like to use my American Express to place money into my account.

What is the reason for my beneficiary to be disallowed?

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

Is there anyway to use a cheque to top up?

My phone got stolen, how can I use the app?

I paid with my card and was charged extra

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I deposit through bank transfer?

Help! My account doesn't show any funds. Is transferring funds an option I can use?

My order hasn't shown up yet, what can I do?

Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.

There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

Do you know what your exchange rates are?

I think the exchange rate is wrong for my ATM withdrawal

Is it possible to have a discount for exchanging currency frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have questions about how to transfer money to my account.

I need to transfer funds from my other bank account into this bank account.

I tried activating my plug-in and it didn't piece of work

Why isn't my purchase exchange rate correct?

I see cash in my app but I did not get it.

i entered my pin in wrong and got it frozen. how many tries do i have

i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How is my money transferred to the account

I need to transfer funds from my other bank account into this bank account.

I need to change my personal details in my account.

Help me verify the card used on a top-up.

What countries do your accounts send and receive to?

How can I use my American Express to add money into my account?

I added money but my top-up wasn't processed by the app.

What is the basis of your exchange rates?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to add money to my account. Can I do so via bank transfer?

I need assistance with transferring funds to another account.

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

I added money to the card but the transaction didn't go through

I got married and need to change my name.

I tried transferring to an account but it didn't go through. What happened?

What should I do if I think someone stole my details and used my information to make some transactions?

My refund has not shown up on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to transfer funds from my other bank account into this bank account.

Help! My account doesn't show any funds. Is transferring funds an option I can use?

My wallet was taken and I see that someone is using my card!   Please help me!

The activation process for my card isn't working.

How's the exchange rate looking right now?

Why will my transfer not go through?!  Keep getting an error message.

Is there a limit on making disposable cards?

What are Interbanks current exchange rates?

If I were to use a European bank card for a top up, will I incur a charge?

I wasn't charged the correct exchange rate for an item I purchased.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help! My account doesn't show any funds. Is transferring funds an option I can use?

I need assistance with transferring funds to another account.

Is there a fee for topping off a US card?

I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?

I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?

Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

I saw a payment come out of my account for a merchant I don't remember.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please explain how to transfer money using the bank transfer process?

I need assistance with transferring funds to another account.

Why won't you accept my payment? I keep trying with this card and it's not working.

There are two of the same charges on my account.

Is it possible to change my pin if i am out of the country?

My top up is not showing up in my wallet!

What is the minimum age required to open an account with your service?

Can I use this app to exchange between dollars and pounds?

Where in the app do I go to make my new card show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i secure a top-up card?

I just tried to top-up and now I'm getting an additional verification message, why?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

I think I was charged twice, please help!

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

My new card isn't here and it was issued a week ago.

When does my transfer from the US arrive in my account?

How many disposable  cards are available per account?

What is this cash withdrawal on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me verify the card used on a top-up.

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

The machine gave me the wrong amount of cash.

I was refunded the money for something I bought already.

I would like to change my personal details.

What factors determine your exchange rate?

How do I use the app to exchange currencies?

Is there a limit to using a disposable virtual card?

How many times can I enter a wrong PIN before it is blocked?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I authenticate my top-up?

Can someone assist me with explaining how I can unblock my pin?

I'm not happy with service and would like to delete this account.

Transfer unable to be completed, states 'declined'

How can I close my account, I don't want it.

I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does the top-up need verified?

The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

I want to op up my account by using bank transfer. How do I go about it?

Can it add money automatically while travelling

I did not receive the right amount of cash I requested

What is the limits on the number of disposable cards I can have?

Will you be adding more currencies in the future?

My card was stolen and used to make several purchases. Please freeze my card so no one can use it.

I tried transferring to an account but it didn't go through. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having trouble finding the top-up card verification code.

I am worried about fees for top up cards?

Why was I charged a fee for withdrawing money off my card?

Why doesn't the person I sent money to see that transfer yet?

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

If I need to transfer something quick from China, how long does that take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find the verification code for the top up card?

Please tell me which fiat currencies you support.

do i have to talk to someone to close an account or can i in the app

How many times can I use a virtual card?

How can I find out why my transfer didn't go through?

Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account

Can you give me the restrictions of the disposable cards?

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the verification process used for?

i don't see the top-up verification code anywhere

Do I need to set a limit on auto top-up?

I'm checking the app and I see a payment that's not mine.

Why has my deposit in the ATM not cleared yet?

I can't get a contactless payment to work.

I thought transfers were free, why was I charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why verify the top-ups?

Explain to me how to verify the top-up card.

I have been waiting over a week. Is the card still coming?

How do I initiated a bank transfer to top up?

Card activation is not working. What do i do?

I topped up last night but don't have any funds, why not?

Can I let other people have access to my account in order to top up?

My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the verification number on the top up card

Do you know how I can verify that I did a top-up to my card?

How do I edit the personal details on my account?

Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.

why is there a service fee on my statement?

Why was I charged a fee for my card payment?

If I wanted to change my PIN, how would I do that?

I need to reset my passcode. Where do I go to do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you know how I can verify that I did a top-up to my card?

How long does it take for a transfer to finish pending?

My card has an issue, the payment has been deferred.

I would like to know where my source of funds came from.

The ATM cancelled a transaction on me when I was trying to get some cash out.

I noticed my card payment was cancelled, can you tell me why?

What should I do if I can't use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why do you verify the top up

Where Is the top up verification code found?

How do I tell if my top up was reverted?

What currencies and cards do you support?

What does it mean when a transfer is "pending"?

Why did I only receive a partial amount of what I tried to withdraw?

Why doesn't the person I sent money to see that transfer yet?

Instruction: Given an online banking query, retrieve another query with the same intent