Question: I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.

When will the check I deposited post to my account?

Why am I charged an extra fee on my card?

How do I find the top-up verification code?

I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.

My card was declined but it shows as multiple charges?

Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.

Can you explain to me why a top-up would still be pending?

I was supposed to receive my new card by now, but it hasn't came in.

What should I do if I have used all of my PIN tries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment's stuck on pending.

My payment has been declined!! What's going on, I thought everything was alright and working well?

I made a cash withdraw and it shows up as pending why is that?

The money disappeared when I tried to use my card to top up.

Why do you need me to do an identity check?

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

Am I going to see a charge for a SEPA transfer?

How do I activate my card that just arrived?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a card payment which shows as pending

I got some items this morning but the payment says pending

I want to get a Visa and Mastercard, is it possible to get both from you?

My transfer didn't complete. Why can't I access funds?

My Virtual card was rejected for a car rental. Why?

I messed up and made a transaction using the wrong account.

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

I messed up a transfer and need to reverse it.

What fiat money can I used in the exchange and holding?

I have a cash withdrawal that I don't recognize.

I still don't have a card. How do I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment is in the app but hasn't gone through yet

There is a payment showing as pending and hasn't posted for a few days.  When will it post?

Everytime I try to prove my identity it won't let me.

The transfer on my account is not showing up.

My rate is not right when I used my card in a different country's money.

The money is still in my account even though I already paid -- I don't understand what happened.

I transferred some funds but I don't see it

The $1.00 has still not been reverted as indicated in the previous email.

My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?

I bought something in another country but the exchange rate is wrong

How long does a top-up take to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why aren't my payment funds available to me?

Can turn my money into another currency?

I have a canceled top-up and wanted to know about it.

Explain to me how to verify the top-up card.

Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A card payment on my account is shown as pending.

Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.

how does my statement get updated so i know when a refund will reflect on my balance

Can you tell me why I was charged to withdraw cash?

There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

I sent a payment but now it's not showing up.

I lost my phone. Can I use my card without the app?

I made a mistake and need to cancel a transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for my payment to process?

Is there a problem with the payment that I see is still pending?

I don't live in the UK. Can I still get a card?

I recently made a transfer that I would like to cancel

What ATMs will allow me to change my PIN?

Can I get a new card with new expiration date in China?

I can't see a transfer to my account I made.

I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

What was the cause for my card to be declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It says that my payment is pending, what does that mean?

A transaction on my card shows as pending.

I live in America, but I would like a card.

Can you tell me about these disposable virtual cards?

What are all of the different steps for identity checks?

Why, when paying with the card, was I charged an extra fee?

I don't recognize the direct debit payment from the app.

I need help reapplying my top-up. It seems it isn't working.

why verify the top up? it doesnt make sense

How do I check security settings using the app?

Can you tell me why I haven't received my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am waiting for a payment to be processed

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

How quickly can I transfer something to China?

Why was my exchange rate a different amount than usual?

Are you able to guide me to my card's location?

Where can I find the exchange rate for my transfer?

can my husband open an account and transfer money

I need a new card, my old card is expiring.

Why is there a direct debit to my account? I didn't do that.

I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.

Do I need to convert my currency from GBP before transferring?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why do I have a pending payment?

Is there a problem with the payment that I see is still pending?

Is there a transaction limit for a disposable card?

I do not have the information to verify my identify.

I paid with my card and got charged an extra fee, what's up with that?

What is the process when my card is due to expire?

I am not comfortable verifying my indentity.

Do you charge for sending out more cards?

Will I be charged an extra fee if I need to exchange currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

the exchange rate on my payment was wrong

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

I put some cash into my account but it's not displaying that on my balance.

I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?

How can I information on my limit for top-ups?

I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?

Do I get charged if I am receiving money?

Is my card ready for use or does it need activated and if so how?

What are the places that you deliver cards to?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

Why is the payment on my card still pending?

When will my transfer post to my account?

Is there a possibility to open an account for my sons and daughters?

If my account is low in funds, can I set an auto top-up?

Is there a number to call to get my pin unblocked?

I noticed that there is a withdrawal in the app that is not mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The purchase I made is still pending.

It says "pending payment?" Why is it saying this?

My salary is deposited in GBP. Do I need to choose the currency?

Can I get a disposable card?  How many can I have?  How often can I use them?

Can you tell me what this fee is on my statement?

Do I need to order a new card if mine is expiring?

Which fiat currencies can I use through this app?

How was I charged extra when I used my card to pay?

I didn't get the right amount of  cash because of the exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a problem with the payment that I see is still pending?

What's taking so long for this payment to go through?

Can you tell me why a cheque deposit isn't showing in my balance?

How would I be able to make changes to my personal details?

How many disposable  cards are available per account?

How many transactions can I make on my disposable card?

Help! I need to transfer something to China.

What do I need to do to get my salary through this?

Are there any discounts in exchanging currencies frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a card payment which is showing me pending.

What's taking so long for this payment to go through?

My transfer to a beneficiary did not go through.  Why?

What do I do if the ATM swallowed my card?

Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

Using your app, would I be able to exchange between USD and GBP?

My card is about to expire, what do I do?

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

I got some cash but it wasn't the right amount.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are my payments not working and show pending?

There is a payment done with my card which i definitely did not do.Never seen that name before.

How can I fix this? The ATM gave me more cash than I'd asked for.

what amount of time does it take for a transfer to reflect and be available

I was mistakenly charged a fee for using my card.

there were two of the same charge to my account

Why did my transfer to a beneficiary fail?

I am interested in cancelling a purchase

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed that there's a payment on my card that's pending.

What is the strange cash withdrawal on my statement?

Why would a transfer to a beneficiary not go through?

where do i go to transfer money from one account to this one

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

What does it mean if my payment was reverted?

I think there's a purchase at a store that I didn't go to.

I submitted a transaction but it was for the incorrect account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the pending payment on my card about?

I was wondering why my payment hasn't gone through yet, its been a while.

I have the cash already, my account still shows up as pending.  How can my account be still pending?

on my statement there is a payment that I don't recognise

Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

I transferred some money but it hasn't arrived yet

Is my daughter eligible to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my purchase showing as pending?

I was wondering why my payment hasn't gone through yet, its been a while.

what is the cost for exchanging currencies?

Are there fees for using an international card to top up?

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

Which locations can I withdraw money from?

Why does it show that my transfer is still pending?

How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.

i made a payment with my card and was charged a fee, why would you do that

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment showing as pending and hasn't posted for a few days.  When will it post?

There is a pending payment on my account, what does this mean?

If I have a credit card with you how I get set up to link to it?

Which ATM's can I use to make a withdrawal?

I tried to make a transfer but it failed. will you tell me why?

Why am I having trouble withdrawing cash?

Why was my cash withdrawal given the wrong exchange rate?

If I top up by transfer, am I going to be charged?

I need assistance with transferring funds to another account.

What if I want to add a card I already have to the app?

What do I do if my top-up has not gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a payment that is not yet complete.

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

I lost the code and can not get into the app. Help!

I entered in the wrong PIN.  Please help me unlock my account.

I found my card, am I able to put it back into the app?

I just want to top-up, why do I need to verify anything?

I tried to withdraw cash and got declined, why is that?

What process should I use to transfer money into my account?

I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

I'm not certain my top-up went through yet.

Everytime I try to prove my identity it won't let me.

What do you require to verify someone's identity?

My statement contained a one pound extra fee

Changed details is essential, what steps do I take to do so?

How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?

I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It says "pending payment?" Why is it saying this?

Why is the payment on my card still pending?

i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?

Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.

I should not have been charged a fee for my transfer.

What if I don't want to disclose all of my identity details?

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

I purchased something and already received it, why hasn't the money taken out?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment says pending and it hasn't changed

I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.

Tell me more about getting a virtual disposable card.

What about an auto top-up, is that a option?

Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.

I see a charge for a direct debit that was not me.

I ordered a virtual card but it hasn't come through yet

When can I use money sent to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why haven't I gotten my payment yet?

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

How do I start an exchange between GBP and AUD?

I want to transfer money into my account

There is a repeat charge for the same item

Can I have a spare card for this account please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my payment go through?

I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.

My statement shows and extra 1$ that was charged to it and I would like to know why.

Someone took my card without my permission.

Is my card lost? I am still waiting for it to be delivered.

Is my account able to be topped up by my friends?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment that i made that i noticed has not gone thru yet. Can i ask why?

Why is the payment on my card still pending?

I would like to receive a refund for something I bought.

I don't recognize this debit transaction in my billing statement?

Transfer was declined, could not complete request.

It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?

What are the countries you have offices in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.

Why is the payment on my card still pending?

Do yo charge a fee for exchanging foreign currencies?

How can I tell if someone else is using my card?

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

Can I use my account although the identity verification has not been accepted yet?

Am I allowed to transfer money to a beneficiary?

I tried transferring to an account but it didn't go through. What happened?

would I need to pay extra for exchanging currencies?

I want to change the wrong exchange rate.

How long will an urgent transfer from China take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.

What's taking so long for this payment to go through?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

Using international ATMs messes up the exchange rate.

I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?

Are transfers not free? I didn't know I would be charged for transfers.

My card hasn't arrived yet. What do I do?

What information do I need to gather in order to activate my card?

How do you determine your exchange rates?

Please tell me why I was charged additionally when I used the card.

I want to top up by transfering accounts, What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the payment on my card still pending?

I got some items this morning but the payment says pending

Why is my beneficiary not being allowed to get payment services?

What do I do if my Google pay top up isn't working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment has been stuck on pending. What is the problem? It should have gone through by now.

It says pending status for my payment. Why?

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

Pending still shows on this transfer, why?

There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

Tell me what ATMs allow me to change my PIN.

Do you offer a discount for those who perform frequent currency exchanges?

There's a $200 withdrawal on my statement that seems fishy to me.

My topup got reverted. Please let me know if there is any issue in system.

Can you tell me why I was charged extra when I withdrew money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: pending transaction?

I paid with a card and there is an extra charge. Why?

The exchange rate was messed up from the ATM

How can I update my details since I moved?

Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's taking so long for this payment to go through?

I wanted to top up my account and it doesn't look like it worked

My credit card was declined for top-up. Can you see if there is enough funds in my account?

Please specify any limitations that come along with disposable cards.

I won't be pleased unless I get a Mastercard.

What do I need for the verification check?

There has been an unusual withdrawal from my account, can you help?

I want to transfer money using my credit card.

Which cards are accepted for topping up?

I should have a refund in my statement but I can't see it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

I got some items this morning but the payment says pending

When I got cash I was charged an extra fee!  Explain!

I needed $100 but all it gave me was $20.

Can you please tell me why I cant get money from the ATM?

I cannot get to my app, what should I do?

In the US, how long is the wait for a transfer?

What cards do you accept to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.

I got some items this morning but the payment says pending

Why is there a charge for $1 on my account?

How long will it take to deliver to the US?

Do you know the process how to activate my card?

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

I looked at my statement and found a payment I and found a mistake.

I would like to get both Mastercard and Visa card from you if that's possible.

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was wondering why my payment hasn't gone through yet, its been a while.

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

Can I have my account add money automatically in certain intervals?

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

Will you accept my salary if it's in another currency?

I did not make this payment that I see in the App.

Can I change my pin number at a cash machine?

What does it mean if my cash withdrawal does not show up properly?

Can this app be used to exchange currencies?

I'd like to have it delivered on Saturday.  Is that possible?

Please help my find out why there is an odd direct debit in my records.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

I put money in my account a week ago but its still not there, what is happening?

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

Can you tell me why my card payment was cancelled?

There is a direct debit payment that I did not make.

I'm not certain my top-up went through yet.

I need to cancel a purchase that I made the other day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got some items this morning but the payment says pending

I checked on google and the exchange rate you are using is really bad. Can you update it?

I paid with card and was charged a fee that shouldn't be there!

Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

What has to be done to verify my identity?

Where did this extra €1 fee on my statement come from?

I lost my phone and need help protecting it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It says pending status for my payment. Why?

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

how much does a card cost and why do you charge me

I checked on google and the exchange rate you are using is really bad. Can you update it?

Why is my cash withdrawal still showing as pending?

So much time has gone by, the pending status shouldn't still be there shouldn't it?

I want to deposit funds, what payments are accepted?

I made a bank transfer from my UK account today, but it's not showing.  Can you check status?

I tried to transfer money but it didn't go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a payment which has not been approved.

Why is my cash withdrawal still showing as pending?

Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!

I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?

Last week I put a cash deposit into my account and it is still isn't there.

Can my daughter also have a card issued in her name, but linked to my account?

I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?

Is there a transaction limit on a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will my payment be pending?

I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.

I would like to cancel a transfer...is this possible?

I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?

In regards to my card payment, the exchange rate is incorrect.

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

Why doesn't it work when I use American Express to try to add money to my account?

I can't find the top-up card verification code.

I received my card. How do I link it to the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

I did not receive the right amount of cash.

Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?

The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.

Why am I not seeing the check I deposited this morning in my account?

My balance was not updated after transferring money.

I am interested in changing my personal details.

This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.

I think someone stole money from my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Card payment still pending.

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

Why did I get charged a fee, I thought it was free?

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

A seller is stating that they haven't received money yet when the money has already deducted from my account.

Is there a reason that my top-up is still pending?

How do I know if i need a disposable card?

What do I need to see my source of money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

What does it mean when a payment is pending?

Is it possible to top up using a cheque?

Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

Why hasn't my balance been updated? I've deposited a few cheques some days ago!

Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.

where is the code for verifying the top up card?

What fees are there for adding money using an international card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transaction on my card shows as pending.

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?

What kind of costs are involved for exchanging currency?

What limits are there on the virtual cards?

How do I make sure my transfer isn't goin to an unsupported merchant?

I am inquiring about a $1 charge on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used my card to make a payment a while ago and its still pending, Why is it taking so long?

There is a pending payment on my account, what does this mean?

I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?

help, I see money missing I didn't take out.

I'm supposed to have a refund but it isn't there

Is it possible for a person who lives in the US to get a card?

i have been trying to add money with apple pay but it wont work, why?

I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?

Can you tell me what cards and currencies you support?

How much does it cost to get more cards?

Do you also have this extra fee on your statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a pending payment on my account, what does this mean?

What does it mean when a payment is pending?

I made a cash deposit to my account but it is not there

My card shows a cash withdrawal I don't recognize.

Why is the exchange rate different from what I expected?

The payment for the card did not go through

Is there any way to get my salary in a different currency?

I got less cash because of the exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I no longer have my phone with the app, what should I do?

Is it possible to access my phone from the hotel/

How long does it take for a new card to ship?

I purchased something while traveling, and the exchange rate applied was wrong.

The exchange rate was wrong in the foreign country I got cash in.

The amount of cash I received was not the full amount

I didn't make this payment and it's on my app

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

My account seems a bit off and getting weird charges.

I tried withdrawing but my cash is not showing up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't use the app because I got mugged yesterday and they took everything. I need some help.

I was mugged.  They took everything.  I can't use the app.  What do I do?

I transfered my balance a while back.  Why doesn't my account reflect this?

Will I be charged for topping up by transfer?

I made a payment with my card that was cancelled?

Why was I not able to take cash from the ATM?

A false direct debit payment is showing in my app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have lost my phone or it has been stolen.

The amount of cash I received did not match the amount I requested

What age do you have to be to open an account?

Explain the extra fee on my card when paying.

How much will I be charged for exchanging foreign currency

What do I need in regards to identification?

What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.

How long do bank transfers take to clear

The exchange rate applied was incorrect when I was traveling outside the country.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I stop someone from using my card after I lost it yesterday.

Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?

Please tell me how I can receive a physical card

What are the steps for my friend to send me money?

What are my payment options for topping off my account?

My card stopped working. How do I check if there is a freeze on it?

Do I need to do something to get a new card once it expires?

It shows that the transfer on my account wasn't allowed.

I just did a transfer, but don't see the money in my account. What's up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't have my cell phone with me so I cannot access the system to complete the transaction.

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

I am blocked now because I entered the wrong pin, need help.

I received the wrong color and size, can I return it?

Why is the payment on my card still pending?

I am looking to get a Visa credit card, what must I do to achieve this?

Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone has been stolen.

I am dissatisfied, I would like to close my account.

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

I got charged a fee that shouldn't be there from my cash

Why am I unable to transfer money when I was able to before?

my cash withdrawal has not come out of my account yet.

I don't have the means to prove my identity.

Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my phone and need help protecting it.

If I lost my phone at the hotel, can I still use the app?

My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money

I was getting some cash out of the ATM but it cancelled on me without warning.

What's the deal with verifying the top-up?

My money I had was gone and I could not get gas!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone stole my phone, what is my next step?

For some reason I am unable to preform a transfer to a beneficiary.

Do I have to top up in euros if I use a card, or can I use a different currency?

I think the exchange rate for my for my cash withdrawal is wrong

Instead of GBP, how do I exchange for AUD?

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

Something is wrong with my top up and I can't see it. How do I find it?

Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?

Can I have a card even if I am not living in the UK?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't use the app because I got mugged yesterday and they took everything. Please help.

How do I use my card if I lost my phone?

I used my card to top-up but the money is gone!

I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

I still have not received an answer as to why I was charged $1.00 in a transaction?

It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?

I didn't receive the correct amount of cash

The ATM didn't give me the full requested amount

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

I don't have the device I used to log onto the platform so I can't access it.

I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?

I have a duplicate payment on my account

I got a cheque that I want to top up with?

I tried transferring to an account but it didn't go through. What happened?

I require verification for my source of funds.

I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have lost my phone, what steps can I take to prevent someone using my account?

I left my phone at the hotel I was staying at so I can't use the app!

Why wouldn't my contactless work for the metro?

I see a direct debit that I didn't authorize

When will you be taking orders for disposable virtual cards?

The bank charged me fees for withdrawing cash!

I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

Is it on purpose that my payment has been returned to my account?

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to access my phone from the hotel/

Am I allowed to transfer money to a beneficiary?

I have a transaction showing multiple times.

Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

It has been a couple of hours but I do not see my balance updated, can you help?

I heard that you support more than one type of fiat currency, would you tell me which ones please?

In the app, how can I make it show the new card that arrived?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone was taken yesterday, is there something that I need to do?

I can not find my phone or it has been stolen.

I have a disposable virtual card. Is there a limit to how many times I can use it?

When I got cash I believe that the exchange rate was wrong

Why am I being charged the wrong currency exchange when I purchased something abroad?

I added money but my top-up wasn't processed by the app.

How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

How can I information on my limit for top-ups?

Why is top up not working if I use my American express with my apple pay?

I was trying to top-up and my credit card was declined. Can you tell me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I access my account when I have lost my phone?

Someone mugged my and stole everything.  I can't use the app.  What should I do?

I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!

I would like to reactivate a card and wondered if that could be done?

Can I reactivate my card? I reported it lost and found it this morning in my jacket.

Will I see fees from adding money with an international card?

What is the most efficient way to activate my new card?

Why can't my beneficiary access my account?

I don't think I made this transaction on my statement

Is there an issue with my card payment as it has not gone through.

Will my friends be able to top up my account?

my exchange rate looks wrong for my last payment

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I left my phone at the hotel I was staying at so I can't use the app!

I lost my phone.  What do I do to block someone else from using my account?

Why am I charged to get money from the ATM?

What are the benefits of a disposable card?

I paid two weeks ago and just got refunded

I have kids and I'm curious at what age could they start to use your service.

Explain to me why a transfer would be declined.

Why isn't my money from a check deposit showing?

My billing address changed and I need to update my information.

what are the reasons why you would not be able to process a payment

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?

How do I activate my new card I just got?

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

I left my card at a restaurant and now its missing.

How long does it take for money to transfer as my balance hasn't been updated

What are the steps to reset my passcode?

How can I close my account, I don't want it.

How do I link the new card that I just got from you guys?

My PIN has been blocked, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know where my phone is.

my phone was taken yesterday, what should I do about my account?

What fiat money can I used in the exchange and holding?

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

I got an cancellation error when I was topping up.

Where Is the top up verification code found?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I lost my phone?

My things were stolen and I need to know if I can still use this app.

I was double charged at a restaurant can you take the second charge off?

I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?

I tired but an unable to activate my card.

I do not understand why my pass-code is not working.

Could you tell me why my top up isn't showing in my wallet?

I didn't mean to do the transfer, is there any way to cancel it?

Where do you need to live to receive card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use your services without access to the app?

When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.

A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.

What's taking so long for this payment to go through?

If I live outside of the UK am I still eligible for a card?

Help, I don't see my money i just added.

I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

How do I switch to a different currency?

I went to do a transfer and it was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I no longer have my phone.

What should I do if someone stole my phone?

I heard you have virtual cards. How do I get one?

I'd like to know how transferring my money into my account works.

I am still waiting for a transfer to show up

I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?

What is the status of my card's delivery?

You did not give me the correct exchange rate for an item that I bought.

There is a transaction showing up several times.

Is there a list of ATMs that take this card?

Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my account me accessed by a thief?  I was mugged.

I can not find my phone or it has been stolen.

How much extra will I be charged for exchanging foreign currency?

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

Why would my beneficiary not be allowed?

what currencies can i exchange between on your app?

Do you charge extra for topping up with a debit or credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if my smart phone is lost or stolen?

I think my phone was stolen. What can I do?

With my new card, how may I activate it?

how long does it take to get my card i am in a rush

Do the disposable cards have restrictions?

After transfering some money my balance hasn't changed.

How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

Why was the exchange rate so wrong when I bought something!

The exchange rate was wrong in the foreign country I got cash in.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my phone! Will my card still work?

I think my phone was stolen. What can I do?

ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!

I deposited a check a few days ago and it's still not gone in! Please help me with this

how do I get my card to show in the app?

What fiat currencies are used with holdings and exchanges?

can I choose delivery times to suite me?

I answered so many questions about my identity. Why do you need this info?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: phone is at a hotel, can i still use app

My phone was stolen! What do I need to do?

I'd like to have it delivered on Saturday.  Is that possible?

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

It's been two weeks and I haven't gotten my card, what do I do?

I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?

Someone might have had access to my card.

I transferred money, but I think I've been charged a fee for it?

What if I need to use GBP instead of USD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just replaced my phone so do I have to make a new account?

Someone mugged my and stole everything.  I can't use the app.  What should I do?

I keep being asked to verify my identity. Is this normal?

If I ordered my new card last week, how much longer should I wait to receive it?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

How long does it take for my id to verify?

I would like to reactivate a card and wondered if that could be done?

Can I have a card even if I am not living in the UK?

my check or cash deposit has not shown up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: stolen phone, what should i do

How long do I have to wait for my bank transfer to appear in my account?

I need more money in my account. Can I add more by transferring?

How long should it take for a transfer to go through? I have been waiting a while.

How long after a failed topup will funds refurn to account

My top-up hasn't gone through, what happened?

I am inquiring about a $1 charge on my statement.

Where can I get my currencies exchanged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I misplaced my phone so I can't use the app! Does this mean I can't use my card?

What do I do if I cannot access the app?

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

I would like to reactivate a card and wondered if that could be done?

Why is there an extra charge of 1 dollar on my statement?

How do I get a disposable virtual card as well?

I have been charged twice on my statement.

Help! When will the card arrive at my home?

Is there a limit to the number of disposable cards I can have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help!  What should I do?  My phone was stolen yesterday.

I was mugged.  They took everything.  I can't use the app.  What do I do?

I transferred money but the recipient does not see the funds in their account?

Will you charge an extra fee for top ups?

Visa and MasterCard, can I get them both?

I haven't gotten my credit card in the mail.

Is there a specific date it can be delivered by?

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

what do i need to have with me to activate card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I use my card if I lost my phone?

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

Please tell me how disposable virtual cards work?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?

Do you offer cards for those in other countries?

I have a problem with a transfer. It didn't work. Can you tell me why?

Is there a fee for topping off a US card?

How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just replaced my phone but how do I use my card information?

I forgot my phone at the hotel, so I can't access the app.

Can you tell me when my money transfer will go through

There's a duplicate charge on my account?

I need a second card, can I have more than one?

Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone was stolen yesterday, can you help me with this?

If I top-up by using a trasfer are there charges that applied?

Is there an additional charge to exchange currencies?

I need assistance with transferring funds to another account.

i transfered and yet it is still pending

The rate applied to my foreign currency at an ATM was incorrect.

Does it cost anything to transfer money for a top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: phone is gone

Can you explain to me why a top-up would still be pending?

Why was I blocked from withdrawing from the ATM?

I am having trouble doing a transfer. A "Decline " message appears after making the transfer.

I think someone is using my card without my permission!

If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

There is a payment in the app I did not make

The exchange rate is incorrect on an item I recently purchased in a foreign country.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My things were stolen and I need to know if I can still use this app.

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

What should I do to top up using my Apple Watch?

What kind of costs are involved for exchanging currency?

I cannot get my disposable virtual card to work

I am waiting for a payment to be processed

I am confused about your fee structure and was disappointed to see a fee for my transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone is missing.

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?

Please tell me how to verify my top up card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?

What should I do if someone stole my phone?

Why is a transfer to a beneficiary not possible?

Which fiat currencies are supported for holding and exchanging?

The app is having trouble verifying my identity.

Why did my top-up not get approved this time?

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

I bought something and want the money refunded can I get some help with that?

Could you please tell me how to activate my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my phone was taken yesterday, what should I do about my account?

Can I add money to top up my account via a bank transfer?

Will there be a fee to receive a physical card?

Why is my cash withdrawal still showing as pending?

I need a refund. This is not what i wanted.

I have been charged for one thing two times.

How much more do you charge for currency exchange?

I was charged an extra pound for no reason. Why is that?

Is there a number to call to get my pin unblocked?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't have my mobile device and am unable to make the payment because I forgot my details.

The cash I got at the ATM is still in my account.

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

What is the maximum transactions I can use on a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone has been lost or stolen

My phone has been stolen.  How can I make sure no one uses my account from it?

Can you help me with my card, I think it's broke.

I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?

What is the estimated date for delivery to US?

Why did withdrawing money cost me extra?

Please delete my account and personal information.

My PIN seems to be blocked, help me access it?

Why has another fee been placed on my statement?

I made a check and cash deposit that wasn't credited to my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not sure where my phone is.

I cannot find my phone, what should I do?

I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.

Can you give me the restrictions of the disposable cards?

I didn't receive the correct exchange rate for an item that I bought.

Please tell me how I can get a virtual card.

Why am I charged to get money from the ATM?

How can I look at where my available cash is coming from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

How's the exchange rate looking right now?

It's been a week since you sent my card and I still don't have it.

My top up is not showing up in my wallet!

Where are you getting your exchange rates from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my phone was stolen. What can I do?

I left my phone somewhere and can't use the app.

How can I check if I have received a refund if it is not yet on my statement?

Can you tell me which cards and currencies are supported?

My PIN can't access my card, can you help?.

why has a transaction to a friend been delayed?

I still haven't received my card in the mail

2 weeks ago I ordered my new card.  It isn't here.  What should I do?

What cash machines will let me change my PIN?

Why can't I see my refund in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone was stolen! What do I need to do?

I'm not sure where my phone is.  Can someone else use the app?

What do you need for the identity verification

Where do I find how to top off with a check?

Can you tell me if there are limits to disposable virtual cards?

There is a direct debit payment on my account that I didn't authorize.

I made a payment and it appears it is showing twice

I can't seem to get my virtual card to work.

Why can't a beneficiary receive a money transfer from me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can someone else use my account if they have my phone?  I lost mine.

I cannot find my phone, what should I do?

Why was I charged a fee when making this transfer when I shouldn't have been?

Why isn't the transfer to my account showing up?

Can I use my account without verifying identity?

is there a reason that my payment didnt go through

I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!

This fee shouldn't be there after I paid with a card.

If I get a transfer from Europe, how long until it is in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help!  I think my phone may be stolen or lost!

I've been charged an extra £1 and I don't know what it's for

I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.

After I deposited my cash, I still don't see it in my account.

A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?

Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I accidentally left my phone at the hotel so now I'm not able to use the app.

Can I still access the app even though my phone was stolen?

How many disposable cards can I have at one time?

At what cash machines can I change my PIN?

I still haven't received my card after two weeks, is it lost?

How long does it take for my top up to clear?

Is there a limit to using a disposable virtual card?

Do I have to top up in euros if I use a card, or can I use a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to do anything? My phone was stolen yesterday.

Please tell me how the exchange rate is determined. I was expecting more money for the transaction.

Why is the check I deposited this morning not showing up?

I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.

Why has my account balance not changed after depositing a cheque?

Why do I have duplicate transactions for one purchase?

I just sent money but the person I sent it to doesn't see it. What happened?

Which currencies can I use to add money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need my phone to use the app?

My phone was left behind.  Can I still use my card?

Do the disposable cards have any restrictions on them?

I've been trying to do a transfer multiple times and have failed? Is the system down?

What do I do when I get close to the expiration date of my card?

Can you explain why my payment is still pending?

I tried using a check to update my balance, but it isn't work? Is something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot get to my app, what should I do?

If my phone was stolen, do I need to do anything?

If I exchange currencies on a frequent basis can I receive a discount?

I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?

Where do I go to get my new card linked?

I normally have no issues making transfers, so why am I suddenly being told it is not possible?

Is there restrictions on where I can use my card?

Is it possible to get a disposable virtual card as well?

Why hasn't the transaction I did to my friend arrived yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone got stolen, how can I use the app?

hello I have lost my phone and I'm worried someone's going to steal money from me

I see I was charged extra when I used the card.  I am not sure why, please tell me why.

Does Apple Watch support the topping-off of my account?

While abroad I got cash, and a wrong exchange rate was applied.

I tried to withdraw cash, but got declined!

What  is the verification process for a top up card?

So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?

I would like a disposable virtual card, could I get one?

I would like a  physical card sent to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I lost my phone, what steps do I need to take to stop someone from using my account?

My phone is lost I don't want someone to use my account, what can I do?

There has been an unusual withdrawal from my account, can you help?

Is there a way for me to check my balance?

I ordered my card but it still isn't here

Explain why I can't do a transfer to an account.

Would I have to pay anything if I need an additional card?

Why have I not yet received my virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I no longer have my phone, what should I do?

Everything was stolen from me.  I can't use the app.  Please advise.

What is the source of your exchange rates?

I tried to make a transfer and it failed.

Is there a charge for exchanging foreign currency?

How do I order a new card? The current one is about to expire.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

I got some cash but it wasn't the right amount.

Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.

Apple pay is not accepting my American Express card, can you assist me with this problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can not find my phone or it has been stolen.

lost my phone, what is account security?

Why is it taking so long for my money to appear in my account? I have been waiting a week!

I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?

How long is the wait for a money transfer to post?

Where do I pay with my debit or credit card?

I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?

What do I do to verify my source of funds?

i tried using a virtual card for a hotel but it didn't work, why not

I was declined when I tried to withdraw cash!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my phone. What do I need to do?

I have an emergency and lost my phone.  I need help accessing my account.

I added money but my top-up wasn't processed by the app.

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

How long does a transfer take to reach one's account.

What do I do if I believe to be a victim of credit card fraud?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find my phone; what can I do to prevent someone from accessing my account on it?

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

What do I need in regards to identification?

What currency is acceptable for a top up?

How do I dispute a direct debit that I didn't do?

what is this charge i didnt do it what can i do

The machine gave me the wrong amount of cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Everything was stolen from me.  I can't use the app.  Please advise.

My phone is at the hotel.  How can I use the app?

Please help revert my transaction from this morning.

Why can't I get my top up to work in Apple Pay?

Can you tell me how long it takes for a new card to come?

Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.

How do I get my cash withdrawal to show?

Can you tell me what I need to do to have my pin changed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have an emergency and lost my phone.  I need help accessing my account.

I want to open an account for my children

Are there steps to see where my funds come from?

I want to close my account & I will never do business with you again.

Why did you charge me a fee when I made a transfer?

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

How long does it take for something to be delivered to the U.S?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there something that I can do since my phone was stolen yesterday?

I just checked my account on the App and there is a payment on there that I did not make.

I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.

I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?

What documents do you need to verify my identity?

Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Do I need to order a new card before it expires?

Can my job deposit my wages directly into the account.

I was supposed to get a refund but it is not showing up on my card

Do you know which businesses will accept my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

I left my phone somewhere and can't use the app.

Why am I charged whenever I withdraw cash?

Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?

i put money on my card and i dont see it on the balance

Are there ways for other people to send me money?

I asked for more cash than what was received

What currencies do you accept for adding money?

What is the purpose for verifying my identity?

It looks like my top up didn't work.  Why?

I got less cash at the ATM than I asked for. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what i steps i should take since my card was stolen?

What options do I have when topping up a US card?

I want to cancel my card. I think someone else is using it.

The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.

I bough an item and the exchange rate was incorrect.

I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?

Why have I been charged a fee for transferring money?

What's up with the fee for getting cash?

I need to know if you will accept my credit card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone has stolen my phone, what should I do?

I lost my phone.  What do I do to block someone else from using my account?

I'm in China and really need a new card.

Do you support countries other than mine?

I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?

Why was I charged extra when transferring?

I don't know what this Direct Debit payment on my account is for.

There is a direct debit charge on my account that I don't recognize.

I have not received my card and it's been a week, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone was stolen, what should I do?

My phone was left behind.  Can I still use my card?

My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?

I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?

Why did using an ATM cause me to have an extra fee charged?

What fees are there for adding money using an international card

I ordered something online a while ago and I haven't gotten it. I would like a refund.

I made a cash withdrawal at an ATM but it still says pending in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I lost my phone at the hotel, can I still use the app?

If my phone was stolen, do I need to do anything?

What steps do I need to take for the identity checking process?

I have no idea why there is a dollar that has been charged to my account.

Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

My card payment says pending and it hasn't changed

My new card has arrived, what's the activation procedure?

Is there a reason why a recipient might not see my money transaction

How do I order a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my phone and need help so someone doesn't access my account.

lost my phone, what is account security?

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

I am interested in giving a second card to my daughter, how can I make this happen?

Please tell me how to get a refund for something I bought.

Do you have any fees if I want to add money using an international card.

There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?

I have two of the same charges on my account!

Do you have to be in the UK to get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

My phone is at the hotel.  How can I use the app?

How much does it cost to top up a US-issued card?

I tried withdrawing money in another country and the exchange rate was wrong.

the product is not working, can I get a refund?

How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok

I need you to delete my account right now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my phone.  What do I do to block someone else from using my account?

Help me.  My phone has been lost or stolen!

I want to top up from my Apple Watch, can I?

Why am I not allowed to add a certain beneficiary?

What do I need to do in order to get a new card?

There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!

What's the process for terminating an account?

Is there an additional charge to exchange currencies?

Are there restrictions on new cards in China?

Will it take more than 3 days for my transfer to reach my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone mugged my and stole everything.  I can't use the app.  What should I do?

I lost my phone. Can I use my card without the app?

What are the reasons for my beneficiary not being allowed?

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

Is there any way to know how the transaction got on my account?

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

I would like a disposable virtual card, could I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I can't access the app?

How do I protect my phone from someone using it after I lost it.

How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?

Why can't I make multiple payments with my virtual card?

Why wouldn't my contactless work for the metro?

Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

My card doesn't work. I can't get cash out at an ATM

My app says I withdraw funds from my account through an ATM.

Why would there be an extra charge on my app?

I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.

Do I get to have one of those virtual cards I've heard about?

I don't know what pending transaction means.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need help- I got mugged yesterday and they took everything so I can't use the app.

How many days do I have to wait for the transfer to reach my account?

How long does a top-up take to go through?

Did a card payment that I made get cancelled?

How can I fill up my gas tank using a check?

What is the exchange fee that is charged?

I want to use my account before identity verification

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Yesterday my phone was stolen from me :( What do i need to do about it?

My phone has been stolen.  How can I make sure no one uses my account from it?

What are the top up fees for using an European bank card?

Is there a way to change my PIN without having to go to the bank?

Why do I need to have my identity verified?

I used my card top-up but all of the money is missing.

The top-up verification code is not visible.

Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.

I won't be pleased unless I get a Mastercard.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if someone stole my phone?

would I need to pay extra for exchanging currencies?

Why is top up not working for my apple pay app

Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?

Do you have support for flat currencies?

If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

I don't understand why you want so much of my personal info.

do I need to verify my identity before I can use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my phone is stolen?

What do I do if I cannot access the app?

What do I do if a transaction shows up twice?

What do I do if I have been charged twice?

My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?

What fiat currencies are used for exchange?

The money that I have transferred hasn't arrived yet.

How long do cheques take to post to your account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what to do about stolen phone

What method do you use for the exchange rate?

Are there any discounts in exchanging currencies frequently?

always exchanging currencies, do you offer a discount?

the exchange rate was different than expected

I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use the app without my phone?

I can't find my phone and I'm worried someone is going to use it

I was not able to receive the correct amount of cash.

I do not feel comfortable verifying my identity.

Why is there a fee for doing a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I cannot access the app?

I think my card payment has been reverted

Instead of GBP, how do I exchange for AUD?

How can I move money from my account at a different bank to the account I have at this bank.

THere is some cash that is showing up on my app.

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone was stolen, help!

I was mugged.  They took everything.  I can't use the app.  What do I do?

Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!

do i have to talk to someone to close an account or can i in the app

Why was I charged an extra fee when using the card?

I deposited a cheque but I don't see the funds in my account.

Help my find the verification code on a top-up.

I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

I am trying to complete a transfer but I keep getting an error message.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if my phone is lost or stolen?

How do I protect my phone from someone using it after I lost it.

Why did I get charged when getting cash?

Which flat currencies are supported for holding and exchange?

How long does it take for something to be delivered to the U.S?

How long does it take for cash withdrawals to hit my account?

Can I receive payment in another currency?

Please explain why my transfer attempt was declined. Thank you.

I would like to get a physical card, but I don't know how. Can you help me?

How much does it cost for additional cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my phone was stolen, do I need to do anything?

Help me.  My phone has been lost or stolen!

A withdrawal is showing that I don't recognize

Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

Does it cost much or take long to get a new card? Mine is about to expire.

Why has my money been returned back to my card.

Why was I charged an additional fee when paying with card?

My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

If I exchange currencies frequently, is there a discount?

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't have the device I used to log onto the platform so I can't access it.

If I lost my phone, how can I stop someone from accessing my account through the app?

What's the procedure for canceling a purchase?

What should I do if I can't prove my identity.

Do you provide cards to people not in the UK?

A percentage fee was charged to my withdrawal.

Is there a discount for multiple currency exchanges?

Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.

Can my friend send me money if it is not in US dollars?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: lost my phone, what is account security?

I saw a payment come out of my account for a merchant I don't remember.

how long does it take to get my card i am in a rush

I just did a transfer, but don't see the money in my account. What's up?

I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.

Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My cards were stolen

I cannot find my phone, what should I do?

I would like to get your card in EU. Is that possible?

The wrong exchange rate applied to my cash withdrawal.

Are there any places that won't take my card?

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

I need a refund. This is not what i wanted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone is missing or stolen.

Yesterday I had my phone stolen.  Please advise what I should do.

Why are there additional fees for transfers?

I believe my card has been compromised as there are funds showing that I did not receive.

I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?

I need a Visa and a Mastercard from you.

Why isn't my purchase exchange rate correct?

I tried to transfer some money and it hasn't done it yet - what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my phone. Can I disable to app?

My phone has been stolen.  How can I make sure no one uses my account from it?

What is the highest amount I can top-up?

I am from X but am traveling to Y - how do I get currency for Y?

Why would there be an extra charge on my app?

Where do I get a disposable virtual card?

I am looking to delete my account. I'm not happy with the service provided by you.

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot find my phone, what should I do?

My phone has been stolen.  How can I make sure no one uses my account from it?

I noticed that i got charged extra for using the card.

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

When I'm traveling is it possible to add money automatically at certain time points?

What is the most amount of disposable cards allowable?

I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.

The balance does not appear to have updated.

My card was declined at a restaurant today and I am not sure why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I lost my phone?

My phone was left at a hotel and I can't access the app.

My topup got reverted. Please let me know if there is any issue in system.

What's the limit on total number of cards I can have?

I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.

The expiration date for my card is coming up, how do I get a new card?

I tried pulling out money at the ATM and it gave me an incorrect amount back.

I submitted a transaction but it was for the incorrect account.

Why is my cash deposit not in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I forgot my phone at the hotel, so I can't access the app.

What do I do to lock my phone after losing it so my account isn't accessed

Where can I find the top up verification code?

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

How can I fix this?  There is a double charge on my account.

I see a charge of 1L I do not recognize on my statement

My card expires very soon.  What is the cost and delivery time to get a new one?

Do you think you're asking for too much information about me?

I need a number of disposable cards everyday.

How do I know where the funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: phone is gone, dont want others to access account information

What do I do if my smart phone was stolen?

I am planning activating my card was it possible?

Can I exchange USD and GBP from the app?

How do I order a new card? The current one is about to expire.

You advertise no fee when paying with a card then my statement shows a fee.

There was a direct debit transaction I have don't think should be there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My app was on the phone and I was mugged.  What do I do?

hello I have lost my phone and I'm worried someone's going to steal money from me

I'm interested in getting a virtual card.  How do I get one?

I was charged extra when I made a cash withdraw, why?

I deposited a cheque but I don't see the funds in my account.

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?

How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

I'd like to make some changes to my personal information.

When will you be taking orders for disposable virtual cards?

Do you charge a fee for topping up a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I left my phone somewhere and can't use the app.

What do I do if my smart phone was stolen?

If my salary is in GBP, do I need to do something?

Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?

im worried about fraud how do you protect my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I still access the app even though my phone was stolen?

My phone was left behind.  Can I still use my card?

Can I exchange USD and GBP from the app?

Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.

What is the source of the money in my account?

Tell me what ATMs allow me to change my PIN.

What do I do if I still have not received my new card?

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?

Is there a fee for making a payment? If so, let me know why.

I am still waiting for a transfer to show up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I left my phone at the hotel.

What do I do if my smart phone was stolen?

what is the exchange rate when i get cash

i have used my card online before and wasn't charged, why am i charged now

My card isn't working at all. What happened?

Please tell me how to edit my personal details.

I want to get my hands on one of those virtual cards!

How long will it take to transfer something to China urgently?

Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?

Instruction: Given an online banking query, retrieve another query with the same intent