Question: Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

How can I fix this?  There is a double charge on my account.

Are there any discounts for frequent currency exchanges?

I'm still waiting for my top-up to go through

Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.

I hate this company! Can you delete my account?

I don't think I made this transaction on my statement

Why hasn't my refund been appiled to my account?

Can I pay for my gas using my Apple watch?

do I need to verify my identity before I can use my card?

I want this fee reversed from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged twice for a restaurant, can you take the second charge off?

Is it free to transfer money or is there a fee?

What is your exchange rate between UK pounds and Russian rubles for my last transaction

Can you provide me a disposable virtual card?

Hi! What documents can I use to verify my identity?

Help!  There is a cash withdrawl on the account that I didn't make!

My account is depleted. Can I transfer funds from another bank?

The ATM didn't give me what I asked for but my balance says it did

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I am not happy with your company. Please delete my account asap.

How can I revert a transaction from this morning?

This is terrible, i want to delete my account

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

Can I select my card scheme or do you choose it for me?

Why was I charged a fee for using my card

What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

Is a bank transfer acceptable for topping up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card got charged twice for the same thing!

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Do I get to have one of those virtual cards I've heard about?

I had the wrong exchange rate applied to some cash I got abroad.

How do I know what my account is set to, I am paid in GBP?

What is the estimated time on an urgent transfer from China?

What do I need to do to correct this failed transfer?

How do I get refills to my card when I'm traveling?

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason to why I was charged twice for a transaction?

Looking at my statement I see that I was double charged for a payment I made.

My card was stolen. What do I need to do?

I checked the app and there is a payment that I don't recognize.

I purchased something while traveling, and the exchange rate applied was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I've been charged twice for the same transaction?

What fiat currencies are used for exchange?

There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.

My card is about to expire. What do I need to do to keep using my card?

Do you have an auto-top function and how do I use it if so?

Visa and MasterCard, can I get them both?

I don't think I should have been charged a fee to use my card.

I need to make my card PIN a different number

What's the process for topping up by card?

The app shows Direct Debit payments that I didn't make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got charged twice for the same payment. Please removed the pending payment. Thank you.

How long will it take for my payment to go through?

Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.

I found my card again. Can I put it back into the app?

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.

Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?

The refund isn't appearing in my account

my top up isnt there yet where do i find it

How can I periodically check the delivery of the card you sent?

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

I get a "decline" message when doing a transfer

I can't see my Google Pay top up. Is it not working correctly?

Which part of the app do I order virtual cards from?

Why was I blocked from withdrawing from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got double charged!

there were two of the same charge to my account

What was the $1 charge for on my statement?

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

how long should i wait ti activate my card

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?

I think someone stole my card because I can't find it.

What's the process of changing from GBP to AUD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been overcharged.

Why does the same transaction appear multiple times?

A seller is stating that they haven't received money yet when the money has already deducted from my account.

Why hasn't my friend received the money i sent them yet?

I topped up last night but don't have any funds, why not?

Even though I made a cash deposit, I am not seeing it in my account.

I need to get a card, but I live in the US.

My transfer did not work, what was the reason?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: To many charges on my card how do I go about fixing that?

My account was charged twice for one purchase

Do I have to manually top up once I'm too low?

I did a bank transfer and my balance isn't current.

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

I think my account has been hacked there are charges on there I don't recognize.

can i use my mastercard to add money to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

I'm really concerned because I only made one transaction, but it's appearing multiple times.

Is it normal to be charged an extra fee when paying with my card?

What is the foreign exchange rate you will apply?

What are my bank details so I can do a transfer?

What steps do I need to get another card?

I logged in wrong and am blocked, how do I log in?

I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?

Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

What fiduciary currencies are supported for tenure and exchange?

I transferred some money but it hasn't arrived.

What proof do you need for my identification?

My cash deposit hasn't posted to my account.

Am I allowed to get an account for my daughter?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: there were two of the same charge to my account

I was charged multiple times for one transaction.

The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?

I want to use my card. How do I activate it?

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

Is it possible to hold money in multiple currencies?

While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.

How many digits identify the top-up verification code?

The app says I made a cash withdrawal even though I didn't.

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

what is this charge i didnt do it what can i do

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged twice.

I inadvertently completed a transaction on a wrong account.

Can another family member hold a card for this account in addition to mine?

What are acceptable documents to prove my identity?

I can't find my card!  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who do I talk to for transactions debited twice?

Why does the same transaction appear multiple times?

What is the max amount of disposable cards I'm allowed.

Is it possible to use my apple watch for topping up?

My card hasn't arrived yet. What do I do?

How do I know where the funds come from?

My account says a withdrawal is pending - why can't I take cash out of the ATM?

Are there any places that I can't use the disposable cards at?

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are there multiple transactions showing for one purchase?

I was charged multiple times for one transaction.

Why have I received a rebate for my payment after a week?

Why hasn't my balance been updated? I've deposited a few cheques some days ago!

There was a limited amount of money available at the time of my transaction.

What is the process for setting up and account for my child?

What has to be done to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got charged two times for a transaction

There are two of the same charge on my statement.

How do I get a refund for an unauthorized direct debit payment?

My card stopped working after multiple transactions. Why?

How many days does it take for a transfer to go through?

Are extra charges added for sending out additional cards?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

Why is my cash still pending that I put in ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I fix this?  There is a double charge on my account.

What currencies can I use to top up my account?

I want to reactivate my card, I thought I had lost it but found it again this morning.

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

Does my top up and apple pay work together?

It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.

Is there always a charge when withdrawing money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are two of the same charge on my statement.

Looking at my statement I see that I was double charged for a payment I made.

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

I no longer want this account, what should I do?

Do I have to go to an actual bank to change my PIN?

I sent money about 5 days ago and the recipient has not received the money yet.

I'm happy with Mastercard and want to stick with just that credit card.

Please explain how I use the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Looking at my statement I see that I was double charged for a payment I made.

One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks

I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.

What is my money worth in other countries?

Will I have to wait much longer for my new card to arrive?

What do I need to see my source of money?

What is your exchange rate between UK pounds and Russian rubles for my last transaction

Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?

Is there a reason my new card hasn't arrived?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transaction is showing several times.

I am worried about fees for top up cards?

Why is there an extra pound charge that is pending?

My wallet was taken and I see that someone is using my card!   Please help me!

something is wrong with my exchange rate charge

I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?

How long does it take to get money from Europe?

If someone sends me money, will I be charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does a payment show up twice?

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

I need several cards per day. And I need to be able to throw away all of the cards I make.

Why do I have a charge for an ATM withdrawal? I thought these were free?

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

I just received my card and I'd like to activate it.

Where did this extra €1 fee on my statement come from?

I want to get my hands on one of those virtual cards!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm really concerned because I only made one transaction, but it's appearing multiple times.

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

I see I was charged extra when I used the card.  I am not sure why, please tell me why.

A transaction I did to my friend hasn't arrived yet, why?

How do I fix a transaction to the wrong account?

Will I get charged for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I was double charged

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I am seeing and extra 1$ charged to my account and wanted to know about it.

How can I edit my personal details in the app?

I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.

How do I get my card back quickly from a bank machine that it?

What cash machines will let me change my PIN?

Do I get to have one of those virtual cards I've heard about?

Explain the extra fee on my card when paying.

I want to transfer money with my credit card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account was charged twice for one purchase

Can I put my found card back into the app on my phone?

My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?

Is there such thing as top up by cheque?

Why is it required to verify my identity?

The exchange rate was messed up from the ATM

I wanted to know why a top-up I made has been reverted.

Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

Do you have a list of the cards and currencies supported?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment that I was charged two times for.

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

I ordered a virtual card but it hasn't come through yet

How much would it cost me for a bank transfer to top up my account?

Not living in same place, need to change details

I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.

There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.

I have not received my card and it's been a week, what do I do?

Can I check my recent refund in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged several times for something

I want to transfer money with my credit card.

What steps do I need to take to exchange currencies?

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

What's the closest place to withdraw money?

Help me order a new card that's going to be expired soon.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged more than once?

Why does the same transaction appear multiple times?

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

I made a transaction, but I made it to an account I didn't mean to make it to.

Please tell me how I verify my identity.

Where can I get your exchange rates from?

Top up my card please, which y'all support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Please tell me why the same transaction is showing up on my account more than once.

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

I want to top up by using a credit card, which ones do you support?

My card is stuck in an ATM machine, how do I get it back quickly?

Can I apply for one of your cards if I live in the EU?

Why is the transfer still pending?  Can I do something?

I need to know what foreign exchange rate I can get.

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have duplicate charges for the same transaction

One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks

What are the charges for topping up US card?

In my app, a direct debit payment I didn't do shows in my app

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

Is my card broken? I can't get cash out of the ATM

Am I allowed to hold money in multiple currencies?

I made a cash withdrawl and there is a charge.  What is this?

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

What are all the fiat currencies that are supported for both exchange and holding?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks

No transactions are being accepted, what's wrong with my card?

the balance has not changed, but I have deposited some money

There was a direct debit transaction I have don't think should be there.

How can I go about resetting my passcode?

why would i be declined if i had money iin my account

I would like to transfer money from my checking account to my savings account.

my identity hasn't been verified and i can't edit my details, what's next

How do I get a disposable virtual card as well?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I was charged multiple times for one transaction.

How much does it cost for a physical card?

I want to do a cash deposit to top up. How do I do this?

is it possible to top-up with google pay.

My mother deposited a cheque into my account last week, why is it still not showing up?

I've made a transfer, how long until the money reaches my account?

Can someone please explain to me where my source of funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged multiple times for one transaction.

Please tell me why the same transaction is showing up on my account more than once.

Why do I see an extra €1 charge on my statement?

I really need to know how to change my pin.

I do not know why I was charged for the $1 transaction.

I'm wondering how long it takes for my money to get to me after a bank transfer.

Are there any charges for topping up a US-issued card?

I want to shut down my account as soon as possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I am still waiting for a transfer to show up

Something is wrong, my top-up is gone and I don't know what happened to my money.

How long does it take for my payment to process?

I had to pay money for paying with my card.

I just moved. How do I give you my new address?

I tried to get cash but it was declined!

I do not know why I was charged for the $1 transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a duplicate payment on my card.

What is the significance of verifying the top-up?

I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

I would like some more physical cards, what is my limit?

My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?

What currency is acceptable for a top up?

How much longer until I get my new card?

My balance doesn't include my latest transfer

Help me unblock my account.  I entered the PIN wrong too many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged again?

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

Top-up is loaded into the card and no update.

I need clarity on why my card is not working.

What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.

There is a withdrawal on my account I didn't make.

I have a cash withdrawal that I don't recognize.

How can I find a way to transfer money without it being rejected?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does the same transaction appear multiple times?

The exchange rate is incorrect for my cash withdrawal transaction.

I put some money in my account the other day and it's not gone in yet, can you help with this?

There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?

Will there be a charge when money is added to my account?

I don't know what this Direct Debit payment is.

I'm interested in getting a virtual card.  How do I get one?

Using international ATMs messes up the exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me why the same transaction is showing up on my account more than once.

Can I top up my account with Google Pay?

I no longer want to transfer funds, can we cancel that transaction?

What do I do about a debit on my account that I didn't make?

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

where can I find the auto-top up option?

How can I go about resetting my passcode?

I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do a reverse a duplicated charge?

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?

Please tell me how disposable virtual cards work?

It looks like my top up didn't work.  Why?

What is the reason for my beneficiary to be disallowed?

I am trying to complete a transfer but I keep getting an error message.

Which flat currencies can I use from you?

Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

What's the closest place to withdraw money?

I was refunded the money for something I bought already.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where exactly does money come from

I tried topping up using my card, but the money is gone?

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

How long does it take in Europe to do a transfer?

I did a transfer and was charged a fee that I shouldn't have been!

where is the code for verifying the top up card?

As my kids get older are they able to get set up with their own accounts?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can someone please explain to me where my source of funds came from?

I would like to know where the funds are at.

I withdrew money and got a fee, please explain

Got only $20 when I tried to withdraw $100.

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

There is a payment with my card which i definitely did not do.

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

2 weeks ago I ordered my new card.  It isn't here.  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there a way i can see source of money?

I have exceeded the number of PIN attempts

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

Please tell me how to get a refund for something I bought.

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

Why hasn't the transaction I did arrive yet?

When I went to get cash, it was declined!

Can you explain to me why a top up would be reverted?

What kind of fee is there to top-up my account?

Where in the European Union can I get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know where the funds are at.

An overseas cash transfer did not work correctly

I need to exchange a currency - can I do that here?

Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?

My transfer says pending. What does that mean?

I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?

I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?

Is there any way to get another card on the same account?

There was money taken out of my account, and I'm pretty sure I didn't do it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where can I get the info for my funds

Is there a way to view the history on where my funds came from?

I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.

What could possibly be the cause of my failed transfer?

why does my statement contain an extra fee?

My identity can't be verified for some reason

Is getting my identity verified required before I can use my account?

What do I need to do to cancel a transaction?

Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: need to know where money comes from

How much does it cost to exchange my balance into a foreign currency?

My account seems a bit off and getting weird charges.

How low does the balance have to be before the system updates?

I am still waiting for a the cash I deposited this morning

From what countries can I use an account?

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My source of funds need verification.

How do I use American express to top up my account?

I received the wrong exchange rate for an item i bought.

Why is it saying I have a pending payment?

I'm trying to verify my top up card, how do I do that?

What is the estimated wait time for transfers from the US?

They used the wrong rate when I made a purchase with foreign currency.

I made a transfer but my balance hasn't been updated

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do my funds originate from?

How can I find the source for my available funds and money?

I purchased something and already received it, why hasn't the money taken out?

I tried to transfer money but it didn't go through

In a month, my card will reach its expiration date, am I required to request the next card?

I contacted the seller and he won't respond.  Please just refund me my  money.

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.

I'd like to have it delivered on Saturday.  Is that possible?

There are two of the same charges on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I require verification for my source of funds.

Where can I find information about where my money came from?

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

I got my card now, how do I make it show up in the app?

My statement is showing I was Charged a dollar and I am not sure why.

What cards do you accept to top up my account?

What's the process for terminating an account?

I had a problem with my card payment, can you help?

Can you tell me what I need for identity validation?

I transferred money to my account but it is not showing.

I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I find out the source of my available cash?

My account was charged a debit payment I don't recognize.

Visa and MasterCard, can I get them both?

I'm in the EU. Can I get one of your cards?

How long does the "pending" period of a transfer take?

Is there a way to set up an auto top-up?

Will I get charged for topping up with an international card?

I thought transfers were free, why was I charged?

How do I know what my account is set to, I am paid in GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I see where my money is being transferred from?

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

Do you charge for sending out more cards?

I did not make a cash withdrawal that is on my statement

What steps are taken to transfer money into my account?

I deposited cash but it isn't showing up in my account

I did not receive the right amount of cash.

Since I just got married I need to change my name.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to know the source of my funds.

Show me how to look at the source of my current funds?

My credit card got declined for top up! What's going on? Can you check on why it didn't go through?

What is the verification process for my card?

How many days does it take for a transfer to go through?

The transfer finally worked, but how long does it stay pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Show me how to look at the source of my current funds?

Why was I charged for a cash withdrawal at the ATM?

How can I top up my account and which currency can I use?

Please tell me how to get a refund for something I bought.

What do I have to do to get the virtual card to work?

I put my check in the bank, but I haven't gotten my cash yet?

My credit card transaction was declined for a loan payment.  Can you tell me why?

What is the process for transferring money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I see where funds came from?

I was charged multiple times for one purchase

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.

I want to delete my account. How do I do this?

I can't get the top-up to work! What's going on here.

It's been a week since you sent my card and I still don't have it.

I see a direct debit that I didn't authorize

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

Where's the button to top up with a cheque?

when does my balance update for a transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is my source of funds?

Why is my app showing me taking money that I did not take out?

Can you please tell me why I was charged an extra fee on my transfer?

I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

If I top up by card, what options do I have re: currency and card type?

They is a payment I don't recognize on my statement.

How can I reset the passcode if I need to do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where can I see who sent me funds

Where do I go to see the source of my available money?

It's been a couple days how much longer do I have to wait for my transfer?

I might be paranoid, but someone may be using my card.

Can I have my card delivered on Tuesday?

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

how can i get it to add money automatically while travelling

The app is not able to realize that it is me.

My card hasn't been working for even small transactions today.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find information about where my money came from?

Where do I go to see the source of my available money?

What are the age limits for your service?

There's something wrong on my bill. A transfer fee should never have been added.

I made an online purchase and the order has not shown up. Give me my money back.

My card is about to expire.  Where do I get a new one.

Are you able to guide me to my card's location?

The cash I asked for still hasn't been received

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know this, where do my funds come from?

How can I find out where the funds are flow?

Is there a transaction limit for a disposable card?

How long is the wait for a money transfer to post?

I was told I would be getting a refund but I have yet to see it

So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?

Can you tell me how transferring money into my account works?

This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money

I noticed that there is a withdrawal in the app that is not mine.

Will my employer be able to pay me with this service

I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!

why hasn't a transaction to a friend cleared yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know how to work out where my funds came from?

Can you tell me where my readily available cash has come from?

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

I've been charged an extra £1 and I don't know what it's for

The wrong exchange rate was used when I purchased an item.

The amount of cash I selected to withdraw is different than what I received.

Money was transferred to me and I am unable to see it

I withdrew money and got a fee, please explain

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I see my source of funds?

How do I get a new card when my old one expires?

I need to know where I can withdraw money.

When I tried to top up using my card, all of the money disappeared.

For my account, how do I transfer money in?

Is there a reason that my top-up is still pending?

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

Do I get charged if I top up with my European bank card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What source do my fund come from?

Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.

What fees are charged for a physical card?

Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?

What types of cards and money do you accept?

How do I receive a disposable virtual card?

It does not appear that my message went through.

I just sent money but the person I sent it to doesn't see it. What happened?

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

I thought it was free to make a withdrawal. So how much does it cost now?

Do you offer services that hold money in different types of currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What kind of security protects my money?

I have a new card and I need to activate it.

How do I protect my phone from someone using it after I lost it.

I wasn't allowed to transfer to my account

What is the wait time until money reaches my account?

How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok

Is there any limits I should know about if I'm going to use a disposable virtual card?

What kind of costs are involved for exchanging currency?

It looks like a payment I've made hasn't made it through yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find my fund information?

I want to know where my money comes from.

My money didnt go through after I transferred.

My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

Can I transfer my paycheck to the account?

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my top-up generated from?

Can you tell me how to tell where my funds come from?

Card payment is still pending, why is that the case?

I wanted to know why my transaction didn't go through.

I've just been married and need to update my name

Can I get information on the identity checks?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I see the source of my money?

Is there a way for me to check my balance?

I purchased this item and would like a refund

I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!

What locations allow me to withdraw money?

How can I update my personal information after moving?

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

Card refund is not showing up in my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where is this money from

Top up my card please, which y'all support?

I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.

Can my daughter also have a card issued in her name, but linked to my account?

What information do I need to gather in order to activate my card?

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

I've forgotten my passcode. Can I reset?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where did my money come from?

Where did my deposit for my source of funds come from?

My account seems a bit off and getting weird charges.

I tried to top up and suddenly my money disappeared

Is there any amount in which I would get cut off from topping up?

I thought I would have received my new card at this point.

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

Disaster, I've totally forgotten my passcode, can you help me?

Why didn't I get the amount I requested at the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know where do my funds come from

Why did I not get the amount I specified at the ATM?

There is an unexplained $1 charge on my statement, can you please explain this to me?

I need to exchange a currency - can I do that here?

Can you help me get Top Up to work in the Apple Pay function?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do my available funds come from?

Can you tell me whats going on with my card it seems to be not working?

Can you tell me when the transfer will be completed?

How much do you charge for exchange rates?

Can I get a Visa or does it have to be something else.

Why isn't my balance updating after depositing cheques and cash.

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

How much can I withdrawal in one month without incurring fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where did my deposit for my source of funds come from?

What information do I need to see my source of money?

In what way can I use the disposable cards?

What does it mean when a payment is pending?

I'm not in the UK, but can I still get a card?

Your company is lame. Shut down all my account services right now.

Can I get some help to get me card activated?

I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I see my available money?

Why is it saying I have a pending payment?

It appears I have a fee in my statement.

Am I allowed to get an account for my daughter?

I am having problems with my physical card.

One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks

I do not know what this cash withdrawal is

Explain the activation method for this card

Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.

What is the highest amount I can top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I receive verification for the source of my funds?

Is there a way to tell where the money came from?

Do you offer cards for those in other countries?

My top-up is taking a very long time to complete.

I would like to delete my account now, please.

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

I do not think the pop up went through yet.

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

This transfer incurred a fee that I don't think is right.

I topped-up my account, but I don't think it went through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how I would go about learning where my funds came from?

I'd like to know where my funds come from.

How long does it take for a pending cash withdrawal?

What are the steps to change my PIN to something else?

My card is not working when I try to use it.

What does pending mean on a cash withdrawal?

What should I do if someone stole my phone?

I had a dollar charged to my account that's still pending and wanted to know what the charge is for?

I see I was charged extra when I used the card.  I am not sure why, please tell me why.

How can I revert a transaction from this morning?

How do I check security settings using the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I tell where the money came from?

how much does a card cost and why do you charge me

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

I'm not sure how disposable virtual cards work. Please help.

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

The wrong exchange rate applied to my cash withdrawal.

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

I will be traveling and want money to be added automatically in certain intervals. Is this possible?

Why is there an extra fee on my statement?

My payment has been declined!! What's going on, I thought everything was alright and working well?

Is it possible to get both a Visa and a Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I see the source of my available money?

What do I need in regards to identification?

Is it okay to hold money in multiple currencies?

How can I check on the status of my new card?

I'm noticing a payment/purchase at a company that I don't recognise.

What should I do if I can't prove my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there a way to see where funds come from

Please explain to me how to know where my funds are from.

With this app, will I be able to exchange currency?

Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.

I did not ask for the amount of cash that I received.

I made a bank transfer from my UK account today, but it's not showing.  Can you check status?

How long will it take to transfer from europe?

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

What is this cash withdrawal I don't recognize?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I prove the source of my funds?

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.

When do I see my recent refund in my statement

This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!

I got declined when attempting a transfer

what is the exchange rate when i get cash

What are the steps for getting money from a friend?

Am I able to add money into my account using my American Express?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my money, where is it coming from?

How can I tell the source for my available funds?

I don't see the verification code for my card transfer.

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

I don't understand why I was charged extra for withdrawing money?

My transfer failed, why did that happen?

Are there any restrictions on where I use this card?

Can I possibly change my currency to another?

I have two of the same charges on my account!

Is there a reason my top-up has not gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I find the source for my available funds and money?

Is there a way to see my money's source?

My card still hasn't arrived after two weeks, now what?

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

Why is this fee being charged to me after using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know where my funds come from?

Where do I go to see the source of my available money?

How can I get a disposable virtual card?

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

I made a bank transfer but it doesn't seem to have gone through?

Is there a reason for my top up to be cancelled?

Can I directly deposit my salary to this account?

Do you charge extra for exchanging currencies?

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do my fund come from?

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

I have have multiple charges for one transaction.

My credit card was declined for top-up. Can you see if there is enough funds in my account?

I see a direct debit that I didn't authorize

Help, I don't see my money i just added.

Why do I see a fee when I do a transfer?

I tried to pay through my account but the payment is not going through. What's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I see where my money came from?

How will I know where my funds are coming from?

Which cards are accepted for topping up?

How can I configure what currency my salary is in if it's in GBP?

In what way can I change my PIN and where do I need to be?

can I link a card of yours I already have?

My card was declined but it shows as multiple charges?

I need to cancel a transaction immediately.

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

My cash received does not match what has been requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: help me find where this money came from

How do I activate my new card I just got?

Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?

How do I transfer funds if I am paid in GBP?

Can you tell me what this fee is on my statement?

i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?

There is more than one charge on my account for a transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to see where my money originally came from?

How many times can I use my disposable card?

I made a payment that is not yet complete.

My transfer didn't complete. Why can't I access funds?

Is identity verification required for me to use my account?

What are the steps I should take to recover my swallowed card?

I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I find out my source of funds?

Please explain how I use the disposable cards?

I need assistance addressing a direct debit that I did not do myself.

I transferred money and it hasn't come yet

I need to order a new card, can you please direct me to the virtual cards?

Will my money be of equal value when I travel abroad?

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

Can I get paid for this in another currency?

I don't know what this Direct Debit payment is.

I don't think the exchange rate was right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I see where my funds come from?

I require verification of my source of funds.

I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

The app says I made a cash withdrawal even though I didn't.

Why was I charged extra on my last UK pound to Russian ruble exchange?

What are the reasons for my beneficiary not being allowed?

Do you have a list of cards and currencies you support?

Today I was out eating and my card was declined. Why's that?

I see a direct debit transaction that I didn't make.

I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!

Are there restrictions on disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the source of funds for my money?

I recently purchased something, and the exchange rate was wrong.

I thought I would have received my new card at this point.

I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.

is the a reason why my transfer has failed?

My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where did my funds come from?

I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.

Why was I charged a fee for debit or credit card payment?

I'm not sure how to complete the identity checks process.

Can you explain why my payment was charged a fee?

You promised no fees but now I've got one. What the hell!?

There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.

How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.

I believe I got a wrong exchange rate when I got cash.

How can I go about transferring money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i track the moeney

Can I use my account before my Identity verification has passed?

how long does it take for a transfer to arrive

I should not have been charged a fee for cash withdrawal.

Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this

I haven't yet received money that I transferred

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

I need to find the top up verification code

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I require verification of my source of funds.

How do I find out where my funds came from?

I wanted to know why a top-up I made has been reverted.

The activation process for my card isn't working.

Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

How long do cheques take to post to your account?

I would like to get both a Visa and MasterCard?

Can you show me how to verify the top-up card?

Where can I find the verification code for the card top-up?

What's the limit for disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I check to see where the money in my account came from?

I would like to change my personal details.

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

Is it on purpose that my payment has been returned to my account?

Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.

I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.

Verifying the top-up seems like a hassle.

My account shows that I made a cash withdrawal but I cannot remember doing so!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What information do I need to see my source of money?

Is there a way to tell where the money came from?

I'm still waiting on my new card to be delivered!

The amount of cash I received was not the full amount

I made a payment with my card and it hasn't changed. How long do you think this will take?

If I need to top up with cash where should I look?

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

How do I go forth with bank transfers for top up accounts?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I verify the source of my funds?

When do I see my recent refund in my statement

I am still waiting for a money transfer to process.

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

I moved, can I edit my personal details?

I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there steps to see where my funds come from?

What should I do if I see a withdrawal is pending?

where is the code for verifying the top up card?

Can I change my PIN without going to a bank?

My refund isn't showing up on my statement.

Why did the funds not transfer to another recipient?

The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?

How can I check on the delivery status of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I see where my funds came from?

I don't want this account anymore, how do I delete it?

I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?

How much do I have to pay to accept an international transfer?

The cast deposit from a week ago still is not in my account. Why?

I checked the app and my balance has not been updated for the cash or cheque deposit.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to see where my money came from.

I would like to know where my source of funds came from.

Are there specific ATM's that I can draw money from?

My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?

Why am I getting a fee on a card payment?

Why do I still have a pending cash withdrawal?

The cash I deposited using the ATM is still pending

How can I get funds into my account from my American Express?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I check to see where the funds came from?

My source of funds require verification.

Where are you getting your exchange rates from?

When I bought something abroad, the exchange rate was wrong.

Why isn't my balance updating after depositing cheques and cash.

So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?

I made a top up yesterday but it's still pending.

My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to see my money's source?

Why did I get charged more for using my card?

How long does it take in Europe to do a transfer?

Why am i being double charged for something?

I just deposited cash to my account and can't find it!

How many days to deliver to a US customer?

Will you tell me how to exchange USD for GBP in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I find out where the funds are flow?

how long does it take for a transfer to arrive

My card payment has the wrong exchange rate

from where are coming your exchange rates?

what is the exchange rate when i get cash

I need some money transferred ASAP, how long does the process take?

I'd like to know what you guys look at to decide an exchange rate

Unable to complete transfer, states 'declined'

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I tell the source for my available funds?

Can you tell me how to tell where my funds come from?

What are my options for holding money in multiple currencies?

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

Tell me more about getting a virtual disposable card.

There's a duplicate charge on my account?

I got this stupid fee after taking cash out, why?

I cannot get my disposable virtual card to work

when does my balance update for a transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the source of the money in my account?

Where can I check out the source of available funds in my account?

After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?

Why did I get charged more for using my card?

I need to make several disposable cards per day.

Please provide me with the restrictions of the disposable cards.

I made a mistake and did a transaction to a wrong account, can I cancel?

Can cards be dispatched on a specific date?

I want to do a bank transfer to this bank, from an account at another bank.

Will be Apple Watch be able to let me top up?

The exchange rate for my card payment doesn't seem right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know where my money comes from?

How do I find out where my funds came from?

Please can i get a disposable virtual card as well?

European bank card for top up will come with any extra fees?

Why is there a random payment in my statement?

Are there any fees associated with receiving money?

There was a direct debit transaction I have don't think should be there.

How do I add the card I just received to show up in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please verify my source of funds.

Where can I find out where my funds came from?

Can I wait for you to send me a new card when mine's about to expire?

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

My phone was taken yesterday, is there something that I need to do?

The exchange rate for foreign ATM currency is wrong.

How do I delete my account? I am dissatisfied with the service.

I'm unhappy with the exchange rate your cash transactions.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way for me to check my balance?

Please tell me how I verify my identity.

When will my transfer move out of pending stage?

I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

Where are the ATMs that I can use Mastercard?

I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know where my source of funds came from.

Can it add money automatically while travelling

How can I get my card out of the stupid ATM that ate it?

Will I have to wait much longer for my new card to arrive?

Would I need to pay extra for currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I check to see where my funds come from?

Can you please check the exchange rate when I was getting cash?

i have been trying to top up my account with a check but it won't work

Can you let me know why my cash withdrawal is still pending?

What steps do I need to take for the identity checking process?

If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I look at where my available cash is coming from?

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

I think there's been an unauthorized cash withdrawal from my account.

I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.

Help, the ATM didn't give me all the money I requested

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I track history on funds?

Can I add money automatically to my account while traveling?

I only received $20, but I requested $100.

I just checked my statement and saw a $1 charge, why is it there?

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

How long do I have to wait for my bank transfer to appear in my account?

I am worried that too much time has gone by for a transfer to be completed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My funds must be verified

Where can I find out where my funds came from?

Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?

Why is there a fee for doing a transfer?

Is there a fee for topping off by transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where can i see money source?

My transaction from earlier needs to be reversed.

How can I get my money back for a payment i didnt make

How many physical cards am I allowed to have?

I got a transfer fail message, but no explanation of why-- what happened?

I can not find my phone or it has been stolen.

What is the time frame for european transfers?

Is it possible to dispute a debit payment from a couple of months ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who is giving me my money?

Can you tell me how to tell where my funds come from?

Why hasn't my friend received the money i sent them yet?

Any chance of getting the card outside the UK?

I'm waiting on a top-up, its still pending

Where can I find a list of descriptions the disposable cards have?

I have to verify my identity. What do I need to do?

Why can't I withdraw funds from my account?

I've deposited a check in my account but the cash isn't showing as available.

Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know where the funds come from?

I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.

I did not receive my full withdrawal amount

I don't know why my card payment did not work

Is there an age limit to get an account?

There is a payment that I made that hasn't gone through yet.

Why is my last cheque deposit taking so long?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My source of funds require verification.

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

What should I do if my physical card isn't working?

How do you decide what the exchange rates are?

Can you please check the exchange rate when I was getting cash?

I want to cancel a transfer I just made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i need to trace a deposit

Is there a way to tell where the money came from?

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

Can I set it up to add money every few days automatically while I am traveling?

I don't know what this Direct Debit payment on my account is for.

Why was a payment cancelled on my account?

I want to transfer money using my credit card.

What is the charge for receiving a SEPA transfer?

I ordered my card but it still isn't here

Is there a reason my payments are pending?

What documentation do you accept for the identity check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How will I know where my funds are coming from?

Where can I find out where my funds came from?

I goofed up and used the wrong account.  Please help.

There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

Why isn't my Google Pay top up working for me? Did I do something wrong?

my payment was rejected, do you know why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I need to verify my funds?

Where can I check out the source of available funds in my account?

What do I do if I've been charged twice for the same transaction?

Can you explain why my Google Pay Top isn't working?

Is it possible to change from AUD to GBP?

My statement does not reflect that a refund has been issued

Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

What do I need to do to correct this failed transfer?

I no longer need AUD, I need GBP instead, how can I make this happen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i see money source?

Can you tell me where my funds come from?

I would like to make sure it is delivered on a certain date.

I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.

Are there any charges for topping up my card?

What steps do I need to take to exchange currencies?

Can someone assist me with activating my card?

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me where my funds come from?

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

Even though I made a cash deposit, I am not seeing it in my account.

I deposited a check, but haven't received the funds for it.

The correct exchange rate wasn't given to me for an item I purchased.

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

I recently transferred some cash, but the balance has not changed.

What is the length of time for one of these items to come to the U.S?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is source of my money

How can I know where did my funds come from?

What does it mean if my payment is pending?

I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.

What documentation is needed for the identity check?

Please explain why the funds I added were returned to my account.

Why is it taking so long for my money to appear in my account? I have been waiting a week!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: need to verify source of funds

Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

Please explain why my top-up hasn't been processed yet?

The exchange rate I was charged for a purchase was not right.

I haven't received my virtual card yet, do yo know why?

My card will expire soon, do I need to order a new one?

I looked at my statement and found a payment I and found a mistake.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: want to know where funds come from

Is there a way to view the history on where my funds came from?

how do I get my card to show in the app?

The exchange rate for my electronic payment is incorrect.

What is the virtual card and how can i get one?

Is there a way to link cards if I have one of yours?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do to verify my source of funds?

Are there any hidden extra fees for currency exchanges?

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

Do I get charged if I am receiving money?

I deposited cash this morning, but it is not yet available.

Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.

Can I get a card even though I live in the US

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Show me the source of my money.

I want to know where my money comes from.

There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.

Can a credit card be used to transfer money?

What should I do if my card doesn't work?

What do I do after the ATM takes my card.

The amount of cash I received was not the full amount

Where can I find the verification code for the top up card?

I'm sure I have enough money so why didn't the store accept my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to tell where the money came from?

Can you tell me how to tell where my funds come from?

Where should I look for my PIN number at?

Will I be fined for topping up by transfer?

Where are my funds? I topped off my car but it didn't seem to complete.

How long does it typically take for a pending ATM withdrawal to clear?

I need assistance with transferring funds to another account.

What steps are taken to transfer money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to see my source of money?

Where can I find out where my funds came from?

I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!

Why did I get a $1 extra fee on the statement?

What is preventing me from adding a specific beneficiary?

Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.

Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.

Can I exchange currencies usign this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to view the history on where my funds came from?

Do i have to wait to get the pin or can i set up a pin

Is this open to residents of all countries?

what is this extra charge for a withdrawal?

The refund isn't appearing in my account

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

Tell me what I need to do to activate my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I lookup the source for my available money?

Please explain to me how to know where my funds are from.

I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?

I attempted to top up using my card, but now the money just disappeared?

I have exceeded the number of PIN attempts

The app is showing a payment I never made.

My purchase from this morning still is pending.

I paid with my card and got charged an extra fee, what's up with that?

If I were to use a European bank card for a top up, will I incur a charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how to tell where my funds come from?

Where can I find out where my funds came from?

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

Is it possible to obtain both a Visa and a Mastercard from you?

I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

what is the exchange rate when i get cash

There's an unauthorized direct debit in my app.

Why does my statement show various transaction times?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to verify the source of funds.

Is there a way to lookup where funds came from?

I would like to make sure it is delivered on a certain date.

I would like to dispute a direct debit transaction

Do you think you're asking for too much information about me?

how long does it take for a transfer to arrive

I recently transferred some cash, but the balance has not changed.

Can you help me? I have a duplicate transaction on my account and I don't understand why.

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I must verify the source of my funds

Is my country's currency supported by your system?

Why is my withdrawl to cash still pending?

My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?

I can't find the money I just added to my account.

The exchange rate was messed up from the ATM

Why did my transfer to a beneficiary fail?

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to verify my funds.

How do I find out where my funds came from?

I am not happy with your service and request that my account be terminated!

I transferred money to my account but it is not showing.

What is the estimated time on an urgent transfer from China?

Please provide me with the restrictions of the disposable cards.

Is getting my identity verified required before I can use my account?

In the app, I see a withdrawal I didn't make.

I'd like more info on getting a virtual card.

Why isn't the transfer I made to a friend showing?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to verify my source of funds.

You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.

When I'm traveling is it possible to add money automatically at certain time points?

Why was I charged twice for the same transaction?

I feel as though I have been over charged for the exchange rate on my payment on last Saturday.

Can an American resident apply to get a card?

Could you assist me in finding my lost card?

Can I transfer money to my card via bank-transfer?

How do I make my card show up in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I verify my source of funds?

What do I need to do to verify my funds?

Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.

I am not comfortable verifying my indentity.

The exchange rate was incorrect for an item I bought.

European bank card for top up will come with any extra fees?

What if there is an error on the exchange rate?

Tell me what the steps for the identity checks are

I tired but an unable to activate my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Verify my source of funds?

Is there a way to lookup where funds came from?

What should I do if my phone is lost or stolen?

I forgot what my pin number is and now am blocked can you help me get in?

If there isn't a lot of money left, will it automatically top-up money?

I am wanting to refill my card, is there a charge?

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

If I lost my phone, how can I stop someone from accessing my account through the app?

Visa and Mastercard can both be received from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to lookup where funds came from?

What do I need to do to verify my funds?

Is identity verification required for me to use my account?

Is my daughter eligible to open an account?

Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.

Why was I charged for a cash withdrawal at the ATM?

what currencies can i use to add money to my account

when will the balance on my account change form a transfer

I sent money about 5 days ago and the recipient has not received the money yet.

Why won't my transfer to another account work?

Why hasn't my cash arrived from a deposited check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find out where my funds came from?

Am I able to change my PIN at certain cash machines?

Am I able to use my account if the identity verification is not complete?

I see some transactions that I don't recognize.  I think someone stole my details.

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to see the source of my available money?

I need to know where my funds come from.

My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.

Is there a fee for topping off by transfer?

I would like to top up via credit card, which credit cards do you support?

I made an online purchase and the order has not shown up. Give me my money back.

Can I use your services without access to the app?

How long does it take to prove my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I find out where my funds came from?

Where can I check out the source of available funds in my account?

Why hasn't the money transfer arrived yet?

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

What is the maximum transactions I can use on a disposable card?

I've deposited a check in my account but the cash isn't showing as available.

My phone was stolen yesterday, can you help me with this?

I'm expecting a refund but it's no where to be seen

I forgot the code I need to get into the app.

Why am I being charged for transfers? Are they not free?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I verify my source of funds?

Why was I declined when I tried to get my money?

I just received a new card, where do I go to link it to my account?

Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

How do I activate my card to start using it?

What is the reason for my beneficiary to be disallowed?

I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to know where my funds come from.

Please explain to me how to know where my funds are from.

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

Do you support countries other than mine?

I deactivated my card but would like to reactivate it.

Can I do more than 10 transactions with a disposable card?

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

If I bought something I didn't like, can I get a refund?

Is there somewhere I can send a check to add to my account?

Can my job deposit my wages directly into the account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I know where did my funds come from?

Why can't I see my funds after I topped up?

I want to exchange USD and GBP with the app

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

Why isn't the recipient seeing the transaction? I just sent the money.

What is the purpose of requiring my identification?

Instruction: Given an online banking query, retrieve another query with the same intent