Question: Looks like my card payment was cancelled.

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

Why is there a charge when I took out money?

How come there is a duplicate charge on my card?

Transaction refund missing from my statement.

Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.

There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.

I want to exchange USD and GBP with the app

Please tell me why I would have to pay a fee for a recent payment. Thanks.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card payment has been refunded

Why have I received a rebate for my payment after a week?

Why hasn't my refund appeared on my statement?

Why did I only get $20 when I asked for $100?

IS there anywhere that a card cannot be delivered?

The app is saying I made a withdrawl but I didn't.

I added money through a bank transfer and it is not showing in my balance.

How is my money transferred to the account

I need another card for a member of my family. Is this possible? How soon can I get one?

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Question: I had a payment reverted and would like to figure out why.

What should I do if my card payment was cancelled?

Why is my card payment still listed as pending?

What would be a reason my transfer got declined?

A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?

Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.

is the a reason why my transfer has failed?

There is a payment that has not processed.

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Question: I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

I just got refunded for my purchase over two weeks ago

I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?

I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

how does my statement get updated so i know when a refund will reflect on my balance

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

Show me how to look at the source of my current funds?

Why was I charged a fee on a cash withdrawal?

Can I change my pin at ATMs?  If so, what ones?

I can't find my card!  What should I do?

The fee charged when I changed rubles into British pounds was too much.

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Question: I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.

Why did my payment go back to my account when I bought something?

Do you offer disposable virtual cards too?

Do I get charged if I top up with my European bank card?

How do I get started when I get my card?

What is the reason when I tried to pay contactless at the bus, it didnt work?

I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.

I need to refund my item, can you please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I can't find my payment?

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

When will my transfer arrive from Europe?

I just received a new card, where do I go to link it to my account?

I just saw a fee on my account. When do these get charged?

Why isn't a refund showing on my statement?

How long will it take for the money to reach my account?

i don't see the top-up verification code anywhere

What do you do with all the identity information you're collecting from me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.

Why is there an extra pound charge that is pending?

I ordered my card but it still isn't here

I made a card payment, but it has been declined?

Is it free to transfer money or is there a fee?

I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got refunded for my purchase over two weeks ago

I did a payment but it was reverted by the app

Why won't you let me name X as a beneficiary?

Are all European currencies available for holding and exchange?

My payment has an incorrect exchange rate.

My card was declined but it shows as multiple charges?

I am afraid to give you all my identify details.

I don't understand why there is an extra €1 fee in my statement.

How can I find out where the funds are flow?

I topped up my account but the app failed to process it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain why a card payment would be cancelled?

Why is the app showing a still pending message on a withdraw that has already been done?

what is this extra charge with my purchase?

There is a mysterious debit transaction on my statement

Are all European currencies available for holding and exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my card payment been reversed?

Why would my payment have been returned to my account?

I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

Is my account accessible even though my verification of my identity has not passed yet?

Why was I denied the option to transfer money to a selected beneficiary?

Can you explain to me the way to verify my top up has gone through?

Can I use a credit card from the US to top up?

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Question: Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.

I didn't initiate a direct debit that I see on my account

How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.

Is it possible to change from AUD to GBP?

I'm not sure what I need to verify my identity.

Should my cash withdrawal still be pending?

I want to do a bank transfer to this bank, from an account at another bank.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent a payment but now it's not showing up.

When can I expect my transfer to reach my account?

I need to add my new address now that I've moved.

How come I got blocked for entering wrong pins?

that fee should not be there, you charged my cash for an unnecessary thing.

I need to know the if there is a limit on the amount for auto top-up.

I tried using my card at multiple vendors and now it's not working.

My new card came in.  How do I activate?

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Question: I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.

I cannot seem to buy something online with my card? the payment comes back, what's going on?

how long does it take to get my card i am in a rush

Is it possible to exchange USD and GBP on the app?

How long does it take to prove my identity?

I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?

I had a card payment that was declined.  Why?

Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

I am seeing in the App a payment that its not mine

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Question: I see a reverted payment on my account. Why has this happened?

How old does my daughter have to be to open an account?

How long does it take for the card to come?

Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?

When I look at my statement there is an extra fee, that is for what?

There are strange transactions on my account.  What should I do if I think someone stole my details?

Card refund is not showing up in my statement.

How can I cancel a transaction to a wrong account?

My phone was stolen yesterday, can you help me with this?

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment was reverted

My payment did not go through because the app reverted it

may I have a Visa and a Mastercard from you.

Why am I being charged extra when I withdrew money?

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.

I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?

Can I add money in intervals to my account?  I will be traveling.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason for my card payment to be reverted?

Do you know when the withdrawal will show?

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

Will I be charged for a cash withdrawal?

Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?

I have my residency in the US, but I would love to get a card.

I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.

Is there a fee for adding funds with a credit card?

I must make several disposable cards per day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment has been returned.

It's only been a few weeks my my top-up got cancelled

What is my money worth in other countries?

How old do you need to be to have an account?

What is the charge for exchanging currency?

The ATM is showing it gave me the money I requested but I didn't get that amount.

Please explain the fee on a transfer I made.

There was a transaction this morning that I'd like to reverse.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What reasons would cause my card payment to be cancelled?

Tell me why my card payment would be reverted.

what are the exchange rates for foreign currency ATMs

I received a decline message on a transfer

What is the process to create a disposable virtual card?

I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!

I want to get a Visa and Mastercard, is it possible to get both from you?

Why do I get declined when I try to withdraw cash?

There was a fee charged when I paid with my card.

I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?

How can I edit my personal details in the app?

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Question: Why did the funds for one of my purchase come back to my account?

I did a payment but it was reverted by the app

I have a card payment that has been pending for some time and would like to know when it is going to go through.

is there a way i can see source of money?

What is the fee for a foreign currency exchange?

I don't think the transaction has gone through, so can I cancel a transfer?

I think that somebody is utilizing my card without my authorization!

What are the fees associated with top up via transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why would a merchant refuse a payment

The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.

Is there a way to track the delivery of my card?

I found the card I thought I lost this morning. Can I reactivate this card?

And do you have virtual cards instead of physical ones?

How do I get this damn virtual card to work?

What is the procedure for activating this card?

How do I go about cancelling a transaction?

I am not receiving the correct exchange rate on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was a payment cancelled on my account?

Will I need a new card or can I put my old card back into the app?

can you tell me why my card was declined?

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

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Question: Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

I deposited a cheque a week ago but have yet to receive the cash.

Is there a way to track the delivery of my card?

I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

My cash withdrawal shows as pending still.

What is the strange cash withdrawal on my statement?

The ATM didn't give me the full requested amount

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Question: My card payment's cancelled

My card is not able to be activated how do I get it to work?

I tried to withdraw cash from your ATM but my transaction was cancelled.

How long will it take for my cash withdrawal to stop pending

Could not complete transfer, states 'declined'

I know I'm getting a new card but would like know when I can expect to receive it.

Google Pay isn't working. What is wrong?

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Question: I just checked and my payment was cancelled, why?

What should I do if my card payment was cancelled?

For the identity check, what kind of documents do I need to have?

how long until a cash withdrawal will show on my account

Why is the check I deposited this morning not showing up?

I'd rather not use my physical card, how can I get a virtual card?

I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.

Is it possible to get one of your cards in the European Union?

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Question: I bought something and already paid for it but now I don't see it.

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

How many incorrect attempts cause card to be blocked?

I haven't received the money from the check I deposited.

Will I be charged for topping up my account using a bank transfer?

My credit card got declined for top up! What's going on? Can you check on why it didn't go through?

I don't understand what a disposable virtual card is, can you help?

Do I have to pay extra if I use an international card to top up my account?

I am still waiting for a money transfer to process.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean if my payment has been reverted?

Why would a merchant revert a card payment?

There's a payment with my card that I didn't perform. I don't know that name shown.

I have a payment in my statement that is off

HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

Could you inform me as to why I have been charged a higher fee for doing banking abroad.

Why did withdrawing money cost me extra?

I recently bought something abroad but the exchange rate is incorrect. Why?

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

I travel a lot, can I get a bulk currency exchange discount?

What is this strange payment in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment has been cancelled

Why would my payment have been returned to my account?

Can I change my PIN without being physically present?

I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?

can i use my mastercard to add money to my account

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

Why was I charged a fee for withdrawing money off my card?

I would like to get both Mastercard and Visa card from you if that's possible.

When I got cash the exchange rate was wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a payment but it was returned.

How can I create a disposable virtual card?

I need to know if you will accept my credit card.

Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

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Question: why did my payment revert

I believe that a card payment I made was cancelled.

Help!  What should I do?  My phone was stolen yesterday.

If I can't choose my card type will I be able to use it everywhere?

My transfer to a beneficiary did not go through.  Why?

I no longer have my phone, what should I do?

Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.

My card doesn't work. I can't get cash out at an ATM

How much would it cost me if I transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't cancel my card payment.

I made a payment with my card that was cancelled?

What is the meaning of a pending payment?

I made a cash withdrawl and there is a charge.  What is this?

My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue

My card is about to expire. Do I have to go to a branch to order a new card?

This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.

I was charged multiple times at the same location at the same time

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

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Question: Why would my card payment get reverted?

I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

How can I find out where the funds are flow?

My statement indicates I made a payment to an unfamiliar merchant.

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

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Question: I was checking my statement and I think one of my card payments has reverted

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

Is there a reason my cash withdrawal was declined?

I got charged two times for a transaction

I haven't gotten my credit card in the mail.

Where's the money I transferred into my account?

Is there a fee for making a payment? If so, let me know why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean if it says my card payment has been cancelled?

I made a payment with my card that was cancelled?

I going to be traveling, can I set up auto top-up if I run low on money?

why is there a service fee on my statement?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

The amount of money I pushed at the atm machine did not come out of the machine.

Hi, I have an apple watch. How do I use it to top up my card?

Why would a cash withdrawal still be pending?

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Question: Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.

I made a payment but the app cancelled it.

This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!

What types of fiduciary currencies are supported for tenure and exchange?

I would like to close my account, as I'm not happy.

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

Why was I charged an extra fee when using the card?

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

Is there an option to top up with a cheque?

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Question: My card payment has been cancelled

Do yo charge a fee for exchanging foreign currencies?

Why can't the person I sent the money transfer to see it?

my statement contains an unknown payment

Can I choose whether I receive a Visa or a Mastercard card?

Why do you guys need to verify my identity?

Can I have a card even if I am not living in the UK?

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

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Question: I made a payment with my card that was cancelled?

The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.

Why does the same transaction appear multiple times?

What is the charge for exchanging currencies?

Is something wrong with my account, my balance didn't change after I transferred some money

Help Me!  I lost my card.  What should I do?

I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?

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Question: I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

Can I go ahead and use my account even though my identify hasn't been verified yet?

Please tell me if I'm going to be charged for sending out more cards?

Please tell me how I can receive a physical card

I'm not in the UK, but can I still get a card?

In the exchange and holding, what fiat is allowed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

I see cash in my app but I did not get it.

What do I do when a charge has been made that I did not make?

Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

how long does it take to reflect in my balance a top up

There are funds showing in my app that I did not receive.

Tell me what I should do after my card expires.

Why did I get charged one pound seemingly randomly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible that my card payment was reverted?

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

Could I chose the date to have it delivered?

I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?

The machine gave me the wrong amount of cash.

I found my lost card. Am I still able to use it?

Why is my transaction taking so long to complete?

i need a refund from you because the merchant is refusing, can you do that?

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

I want to use my card, how would I activate it?

Can someone please explain to me where my source of funds came from?

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Question: I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

Transfer was declined, could not complete request.

I tried activating my card and it doesn't work how do I solve this problem?

I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?

I was spending cash with my card and got a fee.

I put cash in my account, but I don't see it.

Are you able to guide me to my card's location?

Why does it still charge me even though I was unable to withdraw money from the ATM?

I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

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Question: My card payment has not been withdrawn from my account

How do I dispute a direct debit that I didn't do?

How did you arrive at the rate of exchange? I thought that I would get more cash.

My card is about to expire, what do I do?

I am seeing in the app, some cash witdhrawals that I did not authorize.

Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.

I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

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Question: Why did you cancel my card payment?

What happens if my card payment is cancelled?

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

How long does it take for a new card to ship?

Why is their a charge pending on my card still?

My statement shows different transaction times.

What is the source of the money in my account?

What happened to my top-up? I think it was cancelled.

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

How can I change my PIN without going to the bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens when a payment is reverted?

My card payment might have been reverted.

How much more do you charge for currency exchange?

I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?

My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?

Why have I been charged a fee for transferring money?

When did you start charging to make a withdrawal? How much is it now? I always thought it was free.

I tried to withdraw $100 but only got $20. What happened?

The app does not believe that I am myself

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I dont know what happened, but my payment was cancelled

Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!

the exchange rate at which my card payment is at is wrong

The activation process for my card isn't working.

What types of cards and money do you accept?

I noticed the exchange rate for cash withdrawal isn't right.

I need to deposit my virtual card, how do i do that.

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

My transfer did not work, what was the reason?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe my card payment has reverted

What do I do if my Google pay top up isn't working?

What's the closest place to withdraw money?

I want to deposit my check to top up my account

Why is  my  top  up for  my  new account  not  instant

How many times can I use a virtual card?

How long will a transfer be pending for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: One of my card payments has reverted

I made a payment and it was reverted and wanted to know why?

How can I change my old pin to a new one?

I tried transferring money to a beneficiary, however, I was unsuccessful.

Do I have to top up in euros if I use a card, or can I use a different currency?

Hoe do i use my credit card to transfer money?

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?

I'm being asked for a verification code. Where do I find it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my card payment reverted?

Why did my payment not go through why did it cancel?

How do I get started when I get my card?

I am having trouble doing a transfer. A "Decline " message appears after making the transfer.

Is my card lost? I am still waiting for it to be delivered.

I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

I am in the EU. Can I get one of your cards?

One of my transactions needs to be canceled.

Online banking is not showing my cheque or cash deposit so the balance is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

What do I do if my card has been lost or stolen?

Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?

Can you explain to me why a cash withdrawal shows up as pending?

I need to close my account as soon as possible.

I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.

Help! My account doesn't show any funds. Is transferring funds an option I can use?

I topped up recently and saw the money go through, but now it's just gone? What's going on

Instruction: Given an online banking query, retrieve another query with the same intent


Question: has my card payment been reverted?

I need to transfer money into this account from my other bank account.

I need an actual card that I can hold in my hand, how do I do that?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

what documentation do I need for the identity check?

Can my PIN be changed in any cash machine?

What are these disposable cards meant for?

how many transactions can go on a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think a payment I made with a card was cancelled.

Something is wrong, my top-up is gone and I don't know what happened to my money.

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

Is there a fee to order a physical card?

I am waiting for a payment to be processed

If I bought something I didn't like, can I get a refund?

Transfers from the US how long will the wait be?

Why am I not able to get cash from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Was my transaction reverted with my card?

A direct debit appears in the app but I didn't authorize it.

Explain to me why a transfer would be declined.

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

disposable virtual card can be ordered where?

Is there a way I can check on the card on route to me?

I have duplicate charges for the same transaction

Can you tell me the countries you operate in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The money is still in my account even though I already paid -- I don't understand what happened.

Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.

Can I use your services without access to the app?

Why was I charged a fee for my withdrawal?

I haven't received my virtual card yet, do yo know why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used my card to make a payment and wondered why the payment was reverted?

The payment I made with my card is not showing up.

Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.

This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.

How soon do cards arrive after I order them?

Why is a transfer I did recently still processing?

Why would my payment for my card show as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

Is there a way you can have money from a purchase I made refunded to my account.

Which cards are accepted for topping up?

At what cash machines can I change my PIN?

What do I need for the verification check?

I sent a payment, but the person I sent it to says they don't have it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

I made a payment with my card and it hasn't changed. How long do you think this will take?

How can I create another card linked to this account?

my statement contains an unknown payment

Can you tell me the countries you operate in?

This stupid system is not letting me prove my identity.

Do you have charges now when you pay with a card?

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

Help, the ATM didn't give me all the money I requested

What are the countries that you operate in?

I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?

How long do I have to wait until the transferred money shows up?

Can you tell me if I can hold money in several currencies?

I received my card, how do I get it to work in the app?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received a returned payment that I made.

Should I be seeing a fee applied for my money transfer?

What are the countries that you operate in?

I must make several disposable cards every day.

what are the reasons I have to proof my identity to you?

Do you know why my card payment has been declined?

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my card payment cancelled?

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

I am seeing in the App a some cash withdrawal that I did not do

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

Last week I put a cash deposit into my account and it is still isn't there.

How long will it take to urgently transfer something to China?

Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??

What do I do if I can't get my card out of the ATM?

I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?

I got cash abroad and need to check the exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment was cancelled it seems.

Why wasn't my payment accepted by the app

My transfer to a beneficiary was rejected.

Why did I have to pay an additional amount when using my card to pay?

Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!

My card doesn't work. I can't get cash out at an ATM

I am not satisfied with your service.  Close my account.

Where can I go to find out how to verify my identity?

What can I do if my passcode won't work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment didn't work and the money is in back in my account.

I am in the EU. Can I get one of your cards?

I think that somebody is utilizing my card without my authorization!

What forms of ID should I use for verification?

I have a transaction showing multiple times.

When I got cash the exchange rate was wrong

I would like to change to a different currency.

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

Can I add money to top up my account via a bank transfer?

Please help, the atm swallowed my card, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.

I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?

i need to proof my identity to you why and how?

How can you assist me on topping up on bank transfers to my account?

Help Me!  I lost my card.  What should I do?

Where can I located the auto-top up option?

Can I use my account although my identity verification has yet to pass?

Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.

Why are you asking so many questions about me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Did a card payment that I made get cancelled?

I did a payment but it was reverted by the app

This disposable virtual card is not working.

I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

I couldn't make a transfer because it was declined

I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.

Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.

I deposited a cheque and its been days and I still haven't received the cash!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not able to make a purchase because there is an issue with my card

Tell me why my card payment would be reverted.

How long will it take for the money to reach my account?

What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.

I need assistance with understanding which fiat currencies that you support.

I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a payment but the app gave the money back.

Seems like my card payment has been cancelled

My card was eaten by the cash machine what do I do?

I haven't seen the cash yet from the cheque I deposited.

Can I have my card delivered on Tuesday?

I put my check in the bank, but I haven't gotten my cash yet?

My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.

Can you tell me why the card payment came back?

I think a fee was applied for paying with a card.

I did not make a cash withdrawal that is on my statement

I need to deposit my virtual card, how do i do that.

Can you tell me my code to get into the app?

Is it possible for me to change my PIN number?

Is there a way to order a new card while in China?

Why is there a cash withdrawal I didn't make?

Is there a limit to the number of disposable cards I can have?

What can I do if my card still hasn't arrived after 2 weeks?

Why is the payment on my card still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card payment was reverted

Why did my payment not go through why did it cancel?

Card refund is not showing up in my statement.

My top up is giving me problems. What is wrong with it?

My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

Why do you need me to do an identity check?

I need quickly transfer something from China. About how long will it take?

Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.

Are there certain cards and currencies you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens if a merchant doesn't accept  you payment?

What happens if my card payment is cancelled?

Can you explain why the ATM is giving me less money than what I asked for?

I was attempting to top up with my card but the money has vanished!

Is there an additional charge to exchange currencies?

Why hasn't my account updated to reflect my current balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would my card payment be reverted?

Is there anything to do because my phone was stolen?

Do I have to top up in euros if I use a card, or can I use a different currency?

What kind of charges should I expect to exchange currencies?

If I want a friend to top off my account, can they?

How much is it to send out additional cards?

Why does a cash withdrawal show as pending?

It seems that the rate I got is incorrect.

What is the highest amount of top ups I'm allowed?

I can't do any business with this virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it on purpose that my payment has been returned to my account?

I cannot seem to buy something online with my card? the payment comes back, what's going on?

Is it possible to have an item refunded?

What is the charge for exchanging currencies?

I travel a lot, can I get a bulk currency exchange discount?

I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

Is there any limits I should know about if I'm going to use a disposable virtual card?

I didn't initiate a direct debit that I see on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my payment not go through why did it cancel?

It looks like my card payment might have been reverted.

What can I do with a disposable virtual card?

Why was my cash withdrawal declined by the ATM?

I did not get the cash that is showing up in my app.

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

Why was there a transfer fee on my account?

Why hasn't the money I transferred into my account shown up yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment was cancelled

My card has an issue, the payment has been deferred.

How do I create a disposable virtual card?

I was blocked by using the wrong pin too many times, can you help me?

Why hasn't the app verified my identity?

I bought something and want the money refunded can I get some help with that?

Close down my account.  I don't like your service.

I'm not sure what I need to verify my identity.

I thought transfers were free, why was I charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I received a rebate for my payment after a week?

I think a card payment I made was cancelled, can you check?

Yesterday my phone was stolen from me :( What do i need to do about it?

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

I deposited a cheque, but the balance hasn't changed yet.

I am required to make several disposable cards every day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment might have been reverted.

I lost my phone.  What do I do to block someone else from using my account?

I have to make more then a few disposable cards per day.

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

Are there any top-up limits that I must follow?

Why isn't my refund showing up in my statement?

Can I keep using my card after it expires?

Why did I get less cash than what I asked in the ATM?

My new card came in.  How do I activate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my payment showing?

What are ways to test why my card might not be working?

I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?

I thought that transfers are free. Why was I charged an extra fee?

Please help me!  My physical card isn't working right.

Which countries does your service work in?

I am having a problem with verifying my identity.

Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A seller is stating that they haven't received money yet when the money has already deducted from my account.

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

Which locations can I withdraw money from?

how long does it take to transfer money, my retailer is waiting

What fees are there for adding money using an international card

I got charged a service fee on my account. Can it be waived since I didn't know about it before?

how much will I be charged for making a transfer?

I believe you charged me too much to exchange my money

Where can I find the auto-top up feature?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app reverted the payment I made.

Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!

Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?

I requested a refund but am unable to see it in my account. Why is that?

My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?

How many disposable cards am I allowed to have?

What do I do when I get close to the expiration date of my card?

If I wanted to change my PIN, how would I do that?

Will I be charged for exchanging foreign currencies?

the product is not working, can I get a refund?

I want to top up my account. What payment methods are supported?

I'm still waiting for a money transfer to show.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.

Why wasn't my payment accepted by the app

Where can I find information about where my money came from?

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?

What is the identity verification process?

If I order a new card, how much will it be and how long will it take me to get it?

I see a direct debit payment on my app that I did not do

The exchange rate on my payment doesn't look right

How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok

The amount of cash i have received is not correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would a merchant revert my payment?

My payment did not go through because the app reverted it

What is this card payment, I do not recognize it.

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

my card details could be stolen, as i didnt make these transactions

My marital status has change, I got to correct my name to reflect that.

Why is my withdrawal wrong? I took out $100 but only received $20.

Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?

Can I convert money into different currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think a card payment I made was cancelled, can you check?

I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?

Please help me, there is a transaction in the incorrect account.

I am just waiting on the completion of the transaction.

When I'm traveling is it possible to add money automatically at certain time points?

I just sent money but the person I sent it to doesn't see it. What happened?

If I were to use a European bank card for a top up, will I incur a charge?

i put in money for vacation and its not showing. i need that money today, how long will it take

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

Under what condition will my payment revert?

I'm not happy, I want to close my account.

I need a transaction reversed from my account.

I think the exchange rate on my card payment is incorrect.

Is it simple to transfer money using my credit card?

I'm still waiting on my new card to be delivered!

I am unable to use my top-up on the app. Could you explain this to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would the app revert my payment?

I an not sure but it looks as if a card payment I made was cancelled.

I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?

Why are the things I bought earlier today still showing as pending?

extra fees on a cash withdrawal, not cool.

Can you tell me what countries you offer support for?

I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

Can you tell me how to get my card on the app?

It says that my payment is pending, what does that mean?

I'd like to have extra cards. Will I have to pay for that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card payment was cancelled. What happened?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Can you tell me my code to get into the app?

Why hasn't the transaction I did to my friend arrive yet?

Why do I have to pay extra for using my card?

There's an extra fee on my statement, why is that?

Why does it show that my transfer is still pending?

Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.

Is there any way I can get more physical cards to use with my account?

Why is it necessary to verify the top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I notice that I have a card payment that's been cancelled.

Can you tell me why my card payment was cancelled?

My balance doesn't include my latest transfer

Your exchange rates are coming from where?

What is the timeframe for a transfer in Europe?

I think my card is expiring, what happens then?

Why are my payments not working and show pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment did not go through because the app reverted it

I bought an item then noticed the exchange rate was wrong.

Do I need to convert my currency from GBP before transferring?

I would like to use this cheque to top up.  Can you tell me how to do that?

How old do my kids need to be to use your service?

If I top-up by using a trasfer are there charges that applied?

There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?

I've been to several different countries, can I exchange the cash with a discount for a large transaction?

I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card payment has been reverted

How much extra will I be charged for exchanging foreign currency?

tell me why I was charged more with my card?

My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?

It's been more than a week since I had a return charged to my card, why hasn't it showed up?

I'm still expecting the transaction to be finished

I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?

The exchange rate is bad. Are you sure this is the exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

If my phone was stolen, do I need to do anything?

Do I have to use a bank approved ATM to withdraw money?

I just pulled money out of the ATM and was charged a fee, WHy?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if my card payment was cancelled?

I cannot seem to buy something online with my card? the payment comes back, what's going on?

Is there a transaction limit for a disposable card?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

Can I exchange currencies usign this app?

I refilled my account balance but got an error message.

I got a new card and can't find where to link it.

Everytime I try to prove my identity it won't let me.

I would like to reactivate a card and wondered if that could be done?

Will it take more than 3 days for my transfer to reach my account?

Is there a reason why my card was declined when I attempted to withdraw money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to buy something online but my funds were transferred back to my account. What is happening?

I think the payment from my card was revereted

My card was declined at a restaurant today and I am not sure why.

I tried to make a withdrawal from the ATM, but it was cancelled.

I can't be sure, but I think that someone may be using my card.

I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my card payment reversed?

I paid two weeks ago and just got refunded

How do i transfer something faster than normal?

What method do you use for the exchange rate?

why top up is not working even if I got my American Express in Apple Bay?

Is there a way I can check on the card on route to me?

I need to know where do my funds come from

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment was reverted, why?

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

If I need to cash foreign transfers, how does that work?

Am I able to get a refund for a purchase?

I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I an not sure but it looks as if a card payment I made was cancelled.

Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.

who should i contact if my refund doesn't go through?

I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?

I have an unauthorized direct debit on my account

What is the limits on the number of disposable cards I can have?

Last week I put a cash deposit into my account and it is still isn't there.

If I were to do a transfer, what is the rate for that?

What all is needed for the identity verification?

Would you please unblock my pin? I don't know why, but it's blocked.

I was charged an extra fee for a card payment. I was unaware of these fees beforehand.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app reverted my recent payment

Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.

I deposited money in the form of a cheque, but my balance has not increased.

There was a problem with the exchange rate on a purchase.

Can you help me with my card, I think it's broke.

I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was refunded the money for something I bought already.

I made a mistake and need to cancel a transfer.

Which fiat currencies can I use through this app?

i transfered and yet it is still pending

I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?

How long does it take for pending to go through

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Question: The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.

I did a payment but it was reverted by the app

What should I do when my card reaches its expiry date?

how much will I be charged for making a transfer?

How long does it take for a bank transfer to show on my balance?

Yikes!  I didn't get the amount of money that I requested.  What do I do now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has an issue, the payment has been deferred.

Under what condition will my payment revert?

Are you sure this is the interbank exchange rate? This rate is really bad.

Where's the money I transferred into my account?

I think someone stole my card because I can't find it.

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

my payment was rejected, do you know why?

I withdrew some cash, when is it going to show?

I got cash and the exchange rate should have been different than it ended up being.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot seem to buy something online with my card? the payment comes back, what's going on?

It looks like my card payment was sent back.

There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.

I wasn't able to withdraw money at an ATM

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

In the app I see a direct debit that I don't recognize.

Is the closest ATM to me within 2 miles?

Can you tell me the countries you provide support for.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to use my debit card, but the payment did not work.

I did a payment but it was reverted by the app

How can I make my card show up in the app?

I want to get rid of the account, and delete personal information .

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

I think my top up may have been reverted, what do I do?

Is this card available to United States Residents?

why am I being charged a fee for transferring money ?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I already got my item but just got my money back

Why did my payment go back to my account when I bought something?

Why is my transaction taking so long to complete?

How do I add my card to the app once I get it?

I believe you charged me too much to exchange my money

How long does it take for cash withdrawals to hit my account?

In what increments can I top-up my card?

Can I get my friends to add money to my account?

There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?

I need to transfer something to China. It is urgent. How many days will it take to get there?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment has not been accepted.

Why has my money been returned back to my card.

How can I edit my personal details in the app?

My withdrawal from the ATM was cancelled.

After I deposited my cash, I still don't see it in my account.

I am still waiting for a money transfer to process.

Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a payment but the app cancelled it.

Why can't I withdraw funds from my account?

Why is top up not working for my apple pay app

Someone else might be using my card without my permission.

Can it specifically be delivered on a certain date?

How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok

What are the additional charges for a SWIFT transfer?

How do I get a refund for an unauthorized direct debit payment?

I am unsuccessfully trying to make a transfer can you help?

Can I use my Apple Watch to pay for gas?

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?

Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.

When will I get my money? It's been too long.

I topped-up my account, but I don't think it went through.

What is the charge for sending out more cards?

I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

How long does it take for pending transfer transactions to post?

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

I only have one other credit card from the US. Do you accept that?

Do you support countries other than mine?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The payment I made with my card is not showing up.

Why wasn't my payment accepted by the app

i put money on my card and i dont see it on the balance

I want to know about your refund policy.

I have enough money in my account, so why is my card being declined?

Which documents do I need for this identity check?

Why was I charged a fee for my withdrawal?

Let me know what the steps for the identity checks are

Why is there an additional fee showing on the statement I received?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think the payment from my card was revereted

Why didn't I receive all the cash I requested?

I placed a cash deposit in my account but I can't see it yet.

Soon my card will expire, how do I get a new one?

I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?

Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.

Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why the card payment came back?

If I don't have all my documents can they still verify my identity?

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

I have one of your cards, but I don't know how to link it.

I am using the app, and I see cash withdrawals that I did not authorize.

I can't make purchases with my virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.

I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?

Some cash withdrawal that I didn't make showed up in the app.

What to do if my card has been used without my permission?

It looks like a payment I've made hasn't made it through yet.

I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.

How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me why my card payment would be reverted.

There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?

There is a withdrawal in my account I didn't make.

I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?

I am inquiring about a $1 charge on my statement.

Card refund is not showing up in my statement.

Can I tell what business will take this card?

The money that I have transferred hasn't arrived yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why was my payment reverted on the app

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

How is my money transferred to the account

I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

I travel a lot, can I get a bulk currency exchange discount?

How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

How old do you have to be to open an account?

I haven't yet received money that I transferred

I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

I purchased something and already received it, why hasn't the money taken out?

can the delivery be specific to my needs?

Why is there a pending time on my transfer?

I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?

I want to know how to transfer money with my credit card

How do I initiated a bank transfer to top up?

I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

How can I tell if my card payment is reverted?

How does a disposable virtual card work?

How can I fund another account with my American Express?

How to receive transfers from my employer when I get paid in GBP?

There's an error in regards to the exchange rate for an item I bought.

Why can't I see a transfer to my account?

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

There was a fee charged when I paid with my card.

The exchange rate was incorrect for an item I bought.

How come my card payment is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my payment was reverted?

How come the money from the merchant appeared back into my account?

Is it possible for me to track the card is was mailed to me?

I tried to do a transfer but I got a message that it was declined.

I have a cash withdrawal that says it's pending, why?

how long should i expect to wait when i add money

I can't find my phone; what can I do to prevent someone from accessing my account on it?

My payment has been declined!! What's going on, I thought everything was alright and working well?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

I am required to make several disposable cards every day.

Is there a limit to the number of disposable cards per day?

I would like to change my name after marriage.

I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?

I didn't want to make a transaction, I want to revert it

I want a disposable virtual card, how do I do that?

How long does it take for a cheque to post to your account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would a merchant revert a card payment?

Seems like my card payment has been cancelled

I need help from someone in your department with finding my nearest ATM.

I only have one other credit card from the US. Do you accept that?

I want to transfer money. How do I do that for my account?

What does my daughter need to open an account?

Am I able to cancel a transfer I just made

I had to pay a pound more than I anticipated!

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

Why would a transfer to a beneficiary not go through?

How many transactions can I make on my disposable card?

How many transactions can I do with a disposable card?

I would like some more physical cards, what is my limit?

I was declined when I tried to withdraw cash!

I'm not sure how disposable virtual cards work. Please help.

Is there a fee to top up by bank transfers?

What is your opinion on the exchange rate?

How do I fix a transaction to the wrong account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payments have stopped.

What do I do if the machine rejects my card?

How long will I have to wait for my new card?

I was not distributed all of cash that I requested

I sent money to my family last Friday but they don't have it.

How can I update my details since I moved?

My card payment has the wrong exchange rate

I left my card at a restaurant and now its missing.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!

I did a payment but it was reverted by the app

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

What's the earliest time to receive my card?

There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.

In what way can I change my PIN and where do I need to be?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is a payment I made reverted back to my account?

I purchased something and already received it, why hasn't the money taken out?

Why is there an uknown charge showing on my account?

I don't have my card in 1 week.  Should I be worried?

One of my card payments, I don't recognise the name of the merchant.

What is the reason when I tried to pay contactless at the bus, it didnt work?

Why am I being charged a fee on a card payment?

Is there a charge to use a Top up card in the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

I tried to top off using the card, but the money just disappeared?

How long will it take to transfer something to China urgently?

What sort of restrictions are there for the disposable cards?

My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

I think when I withdrew money when out of country the exchange rate was wrong.

Where can I order a card when I am in China?

My account shows that I made a cash withdrawal but I cannot remember doing so!

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I paid two weeks ago and just got refunded

Why did my payment go back to my account when I bought something?

Why was I charged when taking out money?

I used my card top-up but all of the money is missing.

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

On the card that is coming, what's the tracking info?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I fix a payment that was reverted

Why did my transfer not work, it says it was declined?

Why did I get charged one pound seemingly randomly?

I transferred money but the balance did not update.

Can you please tell me why I was charged an extra fee on my transfer?

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

How can I trade currencies with this app?

How can I exchange currencies in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment was terminated

I noticed my card payment was cancelled, can you tell me why?

I have a fee showing from last time I used my card.

why is there a service fee on my statement?

Where do I find the verification code for the card I'm topping up?

I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

I mistook my pin and now I am locked.  Can you unlock me?

how many transactions can go on a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

Am I allowed to transfer money to a beneficiary?

What is your opinion on the exchange rate?

I thought it was free to make a withdrawal. So how much does it cost now?

What is the maximum transactions I can use on a disposable card?

Can you tell me where to find my top-up verification code?

What do I need to do to link my new card for my account?

I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.

What factors determine your exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Under what condition will my payment revert?

It looks like my card payment was sent back.

I was charged the wrong exchange rate on a purchase

Why isn't my cash deposit showing up in my account? I deposited it this morning.

My card payment has the wrong exchange rate

Can I have my card delivered on Tuesday?

I signed up, but don't have a PIN. Where can I find it?

What is the fee for accepting money from a foreign country?

I wasn't applied the correct exchange rate when getting cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe my card payment were reverted

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

How will I know when I can use the auto top-up feature?

Why isn't my purchase exchange rate correct?

Is it possible to give a second card from my account to my daughter?

Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.

Will you charge an extra fee for top ups?

I bought something in another country but the exchange rate is wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Seems like my card payment has been cancelled

How can I tell if my card payment is reverted?

I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?

Why would the ATM machine fail to give me the cash withdrawal I requested?

Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.

I locked myself out of my account, how do I unblock my PIN?

I don't have the means to prove my identity.

My card is expiring so how fast can I get a new one and how much will it be?

There is more than one charge on my account for a transaction.

Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.

How long does a top-up take to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think a card payment I made was cancelled.

They is a payment I don't recognize on my statement.

What do I do after the ATM takes my card.

There is a direct debit transaction on my statement that I think is not mine. How do I remove?

What is the most that I can top-up to a card?

Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my payment go back to my account when I bought something?

One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks

I transferred some money but it hasn't arrived yet

What does it mean to have a pending cash withdrawal?

Can you help me transfer funds from another bank account to this account?

I would like to know how much I can top-up.

My card was stolen. What do I need to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my money been returned back to my card.

Where is the top-up verification code sent?

Do you have any options to top up with a cheque on my account?

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.

Why am I being charged for withdrawing cash but haven't in the past?

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

I still don't have a card. How do I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment reverted back, I think.

Why would my payment have been returned to my account?

How come my cash withdrawal came with an unnecessary fee?!

I need to transfer money to my account from another bank

I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?

Does it cost me anything to top up my account via bank transfer?

I found my card again. Can I put it back into the app?

I deposited a check, but haven't received the funds for it.

Why was the payment on my card declined?

How old do you need to be to have an account?

Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a payment and it was reverted and wanted to know why?

I did a payment but it was reverted by the app

I tried withdrawing money in another country and the exchange rate was wrong.

i haven't received my order and want a refund

Can I add money to my card automatically during a trip?

Is my card actually working? It's the first time I tried using it

My credit card got declined for top up! What's going on? Can you check on why it didn't go through?

I transferred some cash and it has not arrived yet.

In the app I see a direct debit that I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It looks like my card payment was sent back.

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

Why are you charging me fees for using my card?

What do I need for activation of my card?

I got double charged from something, what can I do?

I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.

Why is the cash not showing in my account for the check I deposited?

Will you accept my credit card, it my only one.

Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

I did a payment but the app cancelled it.

Is there a specific date it can be delivered by?

In a month, my card will reach its expiration date, am I required to request the next card?

How long does it take to receive my card?

Why did I have to pay an additional amount when using my card to pay?

A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

I made a card payment which is showing me pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Card payment has be declined.

What to do if my card is about to expire?

My account says I have a pending transfer.

Why would a cash withdrawal still be pending?

After I make a payment, how long will it be before it transitions from "pending" to complete?

Is it possible to give a second card from my account to my daughter?

I think there is a mistake.  I am being charged twice.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It looks like my card payment might have been reverted.

I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?

It has been a couple of hours but I do not see my balance updated, can you help?

I signed up, but don't have a PIN. Where can I find it?

Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.

Do you know which businesses will accept my card?

Can I use my Apple watch to fill my gas tank?

Instruction: Given an online banking query, retrieve another query with the same intent