Question: I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

I was getting some cash out of the ATM but it cancelled on me without warning.

How can I top up my account by bank transfer?

I want to take some funds from my other bank account and add them to this one.

I'm not happy with the services I'm getting with this company. Can you please delete my account?

top up for my american express card is not working

Can you tell me what cards and currencies you support?

How long will it take for my top up to work? It's still pending

How long does it take for a pending cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM wouldn't let me have my money.

Please tell me how to get a refund for something I bought.

I need to withdraw money. Where can I do that?

I'm sure I have enough money so why didn't the store accept my card?

How is my ATM deposit not available yet?

I used an ATM and wanted to know why I was charged an extra fee.

I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

My withdrawals were going smooth until I got declined today. What is going on?

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

Can you please help me in canceling my order.

Is there anywhere  In the  Eu  this card can not be delivered in

Can it add money automatically while travelling

Do you have charges now when you pay with a card?

Why have I been charged a small fee to use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I withdraw money?

Am I able to get a refund for something I bought?

I would like to know why so much identity information is required?

For my account, how do I transfer money in?

I would like to top up my account with a bank transfer, is that allowed?

The exchange rate that was applied for an international purchase was wrong.

I bought an item and the exchange rate was wrong.

I froze my account, but how do I order a replacement card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not able to withdraw money from the ATM but I'm not sure why.

Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.

What do I need to do to transfer money with my credit card?

can I use my card before identity verification?

how can i transfer money from american express card

There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?

I want to top up my account. What payment methods are supported?

Are there specific ATM's that I can draw money from?

Did a card payment that I made get cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

I live in the US and I would like to get a card. How do I go about getting one?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

Is there a reason why my virtual card won't work?

How long do I have to wait for Europe transfers?

For the disposable cards, what are the restrictions?

My daughter would like a card from my account?  Can I do this?

What is the fee if I use a European bank for a top up?

The machine only paid me a hundred when I wanted 20

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My withdrawals were going smooth until I got declined today. What is going on?

Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.

I am trying to complete a transfer but I keep getting an error message.

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

I'm looking at my statement, and my refund is not on there.

Do you charge extra for duplicate cards?

Help me access the card I already got so I can information from it.

Do I have a $1 extra fee on the statement?

Where do I find my code to verify my top-up card?

I'd like to get a refund for something I bought, is that possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

What was the cause for my card to be declined?

Card refund is not showing up in my statement.

Why are there multiple transactions showing for one purchase?

Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?

Are purchases returnable for full refund?

Could you help my figure out the exchange fee?

Why do I have an unexpected fee on my bill?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The atm wouldn't give out cash

I was getting some cash out of the ATM but it cancelled on me without warning.

My card payment has the wrong exchange rate

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

Why wouldn't my contactless work for the metro?

Can I get a card although I'm not in the UK

I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.

I noticed that there was an extra charge fee on my account. Could You explain to me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

What was the cause for my card to be declined?

How long is the delivery time to the US?

I need to urgently transfer something from China. How long will it approximately take?

Unable to complete transfer, states 'declined'

How do I use my card if I lost my phone?

I see a direct debit transaction that I didn't make.

I accidentally made a payment to a wrong account. What should I do?

I don't have my passcode to access the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can I not take out cash?

The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

Do I get charged if I top up with my European bank card?

I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.

i have been trying to add money with apple pay but it wont work, why?

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

I need another card for a member of my family. Is this possible? How soon can I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i entered my pin in wrong and got it frozen. how many tries do i have

What was the cause for my card to be declined?

Is there a charge for getting more cards?

Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

Why would the app show a withdrawal that I did not make?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

I put money in my account a week ago but its still not there, what is happening?

I've been waiting for a refund where is it?

I topped up last night but don't have any funds, why not?

I live in America, but I would like a card.

what currencies can i exchange between on your app?

How are foreign exchange rates determined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get the ATM to give me any cash

What are age requirements for opening an account?

If I have a physical card can I link it?

I received a different amount of cash than what I entered.

Is there a charge for exchanging foreign currencies?

Disaster, I've totally forgotten my passcode, can you help me?

I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM cancelled a transaction on me when I was trying to get some cash out.

The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

I need an accurate exchange rate, when I make my withdrawals.

How can I check for an unsupported merchant for my transfer request?

My money disappeared right when I tried to top up

Can I use your app to exchange USD for GBP?

How do I unlock my account after typing in the wrong PIN too many times?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My ATM withdrawal was declined.

Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.

I made a cash withdraw and it shows up as pending why is that?

I punched in the wrong pin too many times and I'm locked out.

How long do I wait for a transfer from the United States?

Are there any charges for receiving money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why couldn't I make a withdrawal from the ATM?

I have been charged a fee for getting cash

I do not know what this cash withdrawal is

I have been waiting for my top-up to complete and it still hasn't gone through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did the ATM cancel my transaction

Why can't I withdraw cash from this ATM?

I need a list of currencies you accept for exchange.

I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?

I was charged too many times for one transaction.

I tried to transfer money but it didn't go through

Tell me what I should do after my card expires.

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

I bought a product a week ago, but may need to return it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I withdraw cash from this ATM?

What are the reasons for a declined transfer?

Can you send me more cards for my account?

what is the correct exchange rate for getting cash

What is the length of time for money to reach the account?

I have a payment I didnt make on my account

What are the steps I should take to recover my swallowed card?

This company is bad, delete my account now.

How long does it take for the money to show up in my account?

Can I see the source of my available money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.

I'd like more info on getting a virtual card.

What are the details of disposable card limitations?

If I want a friend to top off my account, can they?

I'm not sure why the card payment didn't work.

There's a cash withdrawal on my account that I didn't make

I need to refund my item, can you please help?

Why are there multiple transactions showing for one purchase?

Why was my cash withdrawal given the wrong exchange rate?

I want to get my hands on one of those virtual cards!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I couldn't get money from the ATM

My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

What should I do after I've moved and need to update my personal details?

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

Will this app allow me to exchange currencies?

Do I need to re-apply to order a new card when my old one's about to expire?

I tried entering my pin several times incorrectly. Why isn't my pin working?

When do I see my recent refund in my statement

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

My card was declined but it shows as multiple charges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I get cash from the ATM?

The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

My transfer into my account isn't showing up.

This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!

I made an online purchase and the order has not shown up. Give me my money back.

In what way can I use the disposable cards?

What is the virtual card and how can i get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.

I need to add my new address now that I've moved.

I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

I just looked over my statement and I don't recognize the name of a card payment.

How do I use the app to exchange currencies?

I accidentally exceeded my PIN tries.  Please advise.

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What was the cause for my card to be declined?

My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

How long does it take to verify a person's identity?

What is the fee for topping up a US card?

I should not have been charged a fee for my transfer.

My identity verification is not working.

Can you explain the transfer fee that I was charged?

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was getting some cash out of the ATM but it cancelled on me without warning.

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

How long should it take for a transfer to go through? I have been waiting a while.

Where can I get my currencies exchanged?

how does my statement get updated so i know when a refund will reflect on my balance

I see money go out that I didn't withdraw.

Can you check the exchange rate on a cash transaction I did overseas

I don't have my card after 1 week. What are my next steps?

How long does a payment usually show as pending? Is it normal that mine is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

How long will it take for my payment to go through?

Is it possible to track the card you sent me?

I did a transfer earlier but see that it failed to go through.

For adding money, which currencies do you accept?

I want to transfer money to a beneficiary, but I couldn't.

Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.

what is the correct exchange rate for getting cash

Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

There is a transaction showing up several times.

The correct exchange rate wasn't given to me for an item I purchased.

I tried to use my debit card, but the payment did not work.

How can I check to see where my funds come from?

I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

The ATM didn't give me the amount I asked for

I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

Help! I think someone has made a cash withdrawal with my card!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the cause of the delay in applying my card payment to my account?

What does it mean if it says that my payment is pending?

Please give me both Visa and MasterCard, is it possible?

Why does it show that my transfer is still pending?

I got double charged from something, what can I do?

The card payment I attempted to make failed.

When will my deposit post to my account?

I needed $100 but all it gave me was $20.

I am yet to receive the money in my account how long will this take?

Can you tell me why a cheque deposit isn't showing in my balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the meaning of a pending payment?

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

I am unsuccessfully trying to make a transfer can you help?

I tried to make a transfer and it didn't work.

How was I charged extra when I used my card to pay?

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

My app statement shows I took out cash from an ATM but I did not. What can I do?

Everytime I try to prove my identity it won't let me.

Its been several days and my cash withdrawal is still pending. Why?

I want to transfer money to a beneficiary, but I couldn't.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a purchase earlier today but it is still listed as pending- when will it go through?

How come my card payment is still pending?

My card is about to expired what will happen?

I would like to report an issue with my product and want to get it refunded

Do you think you're asking for too much information about me?

I live in the EU, can I get one of your cards?

Which fiat currencies are supported for holding and exchanging?

I was charged twice for a restaurant, can you take the second charge off?

I moved and need to change my personal information.

Do you charge extra for topping up with a debit or credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a payment show as pending before i should worry about it?

I would like to know what your exchange rates are.

Out of the blue, my card stopped working.

How can I get my money that I didn't get from the ATM?

How long will a transfer from China take? I need to transfer something from there.

What's the tracking on the card you sent?

Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the payment showing as pending from things I bought this morning?

How come my card payment is still pending?

How do I know if my top-up went through?

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

I still want to use my account but haven't verified is that OK?

There's a card payment with a name I don't recognize

after i got married i need to change my name

After inputting the wrong pin too many times, can you now help me unblock my pin?

I have a trip coming up and want to add money automatically.

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.

I bought an item that I was charged a different exchange rate for.

The exchange rate for my cash withdrawal was incorrect

Can I get a physical card for free, or is there a charge?

An ATM machine didn't give me back my card.

I was trying to top up my account and it isn't working

What should I do if my smart phone is lost or stolen?

I'm confused ass to why my contactless is not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?

Why aren't my payment funds available to me?

How do I know how much money I will have when I travel abroad?

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

How do I make my card appear on the app?

Do I need to set a limit on auto top-up?

Can you tell me what are disposable cards for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How is my card payment still pending?

Why is the purchase I made this morning still pending?

Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?

I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.

What is the reason my cash withdrawal is still pending?

Can I set it up to add money every few days automatically while I am traveling?

Where are the ATMs that I can use Mastercard?

I would like to link my card to my account.

Why can't I withdraw funds from my account?

I am dissatisfied, I would like to close my account.

Your company is lame. Shut down all my account services right now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a pending transaction on my account, what does this mean?

Why is the purchase I made this morning still pending?

How do I reactivate a card I thought I lost?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

Can I pay more to get it deliver quicker?

I found the exchange rate for my cash withdrawal is wrong

How can I stop someone from using my card after I lost it yesterday.

My card is about to expire. What do I need to do to keep using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my payment appear as pending?

There is a payment that i made that i noticed has not gone thru yet. Can i ask why?

Can I transfer money using the SWIFT service?

How can i get a refund for something i just bought?

Do you offer any discounts for someone who exchanges currencies frequently?

Do you charge extra for exchanging currencies?

Is there such thing as top up by cheque?

What types of cards and money do you accept?

I made a mistake this morning when I did a transfer. How do I reverse it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.

What are the top up charges for all US cards?

A Bank ATM did not give my card back. What do I do now?

Do you also have this extra fee on your statement?

Is there any cost to change foreign money to local?

Is there an alternative to a physical card?

Would you be able to offer me a discount, since I need to exchange currencies frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does a 'pending payment' mean?

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

You promised no fees but now I've got one. What the hell!?

I made a transfer and they haven't received the money I sent them.

what is the age limit for opening a new account

I want to top up my account by a bank transfer, but will I be charged?

The ATM ate my card; how do I get a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know what a pending payment is.

I got some items this morning but the payment says pending

Can you tell me why my transfer is pending still?

After purchasing an item I noticed the exchange rate was incorrect.

How long do I have  to wait for my transaction to be completed?

I have one other credit card from the US. Do you take that?

Can you explain to me the way to verify my top up has gone through?

Why am I unable to withdraw money even though in the past I've done it just fine?

I think my top up may have been reverted, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I notice there's a pending payment on my card.

The ATM is messed up. It gave me less than I wanted.

Why are you charging me for ATM withdrawal? It has always been free before.

Why was I charged a fee when making this transfer when I shouldn't have been?

What do I need to do to receive my payroll in the account?

Am I able to track a card that has already been sent?

Why am I not seeing the check I deposited this morning in my account?

I do not understand what this particular direct debit is ?

Is it possible to get a new card in China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My purchases from this morning still have pending payments.

Why has my card payment not yet been applied to my account?

Can you tell me what cards and currencies you support?

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

A payment I made is for a wrong amount can you help me correct the mistake.

I can't figure out why a transfer is still pending?

The app says I got cash from an ATM but I didn't

Why can't a beneficiary receive a money transfer from me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My purchases from this morning are showing up as payment pending. Can you tell me why?

Can you help me get a disposable virtual card?

I am being charged the wrong amount on my card.

Why am I having trouble withdrawing cash?

I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?

There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After I make a payment, how long will it be before it transitions from "pending" to complete?

What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?

How would I use a bank transfer for topping my account?

I'm trying to activate the auto-top up function. Where is it?

My ATM card isn't working for a withdrawl

I had a dollar charged to my account that's still pending and wanted to know what the charge is for?

Am I getting charged for making a payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a payment that's pending. Will it go through?

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

Why do I have an unexpected fee on my bill?

I want to return an item for a refund can I do that?

May I get one of your cards?  I live in the EU.

Do I need a photo ID to activate a my new card?

I received my card, how do I get it to show in the app?

Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?

I need my card frozen cause it was used without my consent to take money out. It was in an odd place.

When I got cash the exchange rate was wrong

How long does it take for me to get my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would my payment still show as pending?

I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.

What does it mean if my payment was reverted?

I'm still expecting the transaction to be finished

How come I can see an extra charge for my transfer?

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

Are there only certain ATM machines where I can use this card?

I need to find the top up verification code

Why isn't my money from a check deposit showing?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean when it says that I have a payment that is pending?

I did not receive my purchase, how do I cancel it?

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

What sort of restrictions are there for the disposable cards?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?

Can I have a friend send money directly to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A payment is pending

How can I exchange currencies with this app?

I was charged extra when I made a cash withdraw, why?

if im not using my account should i close it or just let it sit

The amount of cash I received was not the full amount

My disposable virtual card was rejected.

My son has just turned 13, is he old enough for an account?

my balance has not changed, despite depositing a cheque

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

The machine only paid me a hundred when I wanted 20

What happens with the duplicate charge in my account?

Waiting for the cash I deposited this morning still

How long does it take for a top up to be approved?

How do I add the card I just received to show up in the app?

Can you check the exchange rate on a cash transaction I did overseas

What steps are taken to transfer money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to pay through my account but the payment is not going through. What's going on?

There is a payment that I made that hasn't gone through yet.

I've been waiting for a top up to come through for over an hour and I need the funds now.

i want to get my salary deposited as pesos?

I have been waiting over a week. Is the card still coming?

Can my 8 year old grandson open an account at the bank?

When I made a transfer I was charged extra.

I have one other credit card from the US. Do you take it?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative

When will I receive a transfer from europe?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought some things in the morning but the payment shows as pending

What does it mean when it says I have a payment pending?

How long does it take for deliver to the US?

Is my account accessible even though my verification of my identity has not passed yet?

I can't find my phone; what can I do to prevent someone from accessing my account on it?

I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.

What is the time frame for european transfers?

If there isn't much money left over, will it top-up automatically?

I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.

There is a pending payment on my account, what does this mean?

The app is showing mt withdrawals that aren't  mine.

Will there be a fee if I receive a SEPA transfer

I was declined when trying to withdrawal cash!

What is the fee for a foreign currency exchange?

Why did my transfer not work, it says it was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a payment to change from pending?

Contactless payments need to be enabled for my card.

I must change my PIN as soon as possible.

I don't know where the top-up verification code is.

What has to be done to verify my identity?

Will there be extra charges regarding to adding money into my international card?

I am seeing and extra 1$ charged to my account and wanted to know about it.

What do I have to do to prove my identity?

They is a payment I don't recognize on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

Why is my card payment still listed as pending?

Why can't I add any beneficiary I choose?

I am looking to transfer some money from my other bank account into this one.

How can I top up my card with another card?

I put money into my account in the form of a cheque, but my balance did not change.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the payment I made still pending?

Can you please help me in canceling my order.

I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

I will not be able to verify my identity.

Why am I charged a fee for withdrawing cash?

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

I tried to top up but the app rejected it.

I need to know what foreign exchange rate I can get.

My marital status has change, I got to correct my name to reflect that.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are the things I bought earlier today still showing as pending?

Help me delete my account.  I am not satisfied with the service.

In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?

Why am I not seeing the check I deposited this morning in my account?

My source of funds require verification.

Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

I paid with a card and there is an extra charge. Why?

Please explain why the funds I added were returned to my account.

What age do you have to be to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move

I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?

Please tell me how I can get a virtual card.

I have a cash withdrawal in my statement. Why is that?

Can you tell me what the cash withdrawal is in my statement?

In which stores can I shop with this card?

I need more physical cards than I have right now!

How long should it take for my top-up to finish? I've been waiting a while.

Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason my payment is still pending?

It says "pending payment?" Why is it saying this?

I'm worried my card might be lost in the mail? How long does it usually take to arrive?

My product hasn't arrived even though I ordered it a while ago. I want a refund!

I already paid to top-up but the funds aren't available yet, where are they?

Are there only certain ATM machines where I can use this card?

My wallet is empty even though I topped it up an hour ago.

Why have I received a rebate for my payment after a week?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the payment from my card still pending?

There is a payment that has not processed.

How do I close my account, since I'm dissatisfied?

If my phone was stolen, do I need to do anything?

I'm using the app and I noticed a payment that I didn't make.

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

I believe my card has been compromised as there are funds showing that I did not receive.

With one disposable card how many transactions can i do?

I need assistance with transferring funds to another account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to find out why my pending payment hasn't gone through.

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

My cash withdrawl has the wrong rate of exchange.

I need a disposable virtual card. Please tell me how to order one.

Is there a way to change my PIN without having to go to the bank?

Is there a way to set up an auto top-up?

Some cash has been withdrawn but I didn't do it.

I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?

I got notified that my top up has been reverted. Why?

I have some transactions on my account I did not make. Can you cancel my card and prevent further use.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?

I made a payment that is not yet complete.

Will this app allow me to exchange currencies?

I saw a payment come out of my account for a merchant I don't remember.

Do you have a problem with EUR exchanges?

How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.

What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

What happened to my top-up? I think it was cancelled.

Why am I charged a fee for withdrawing cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a payment that hasn't went through yet.

My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?

How can I fix this?  There is a double charge on my account.

Do you think you're asking for too much information about me?

I was unable to transfer money from my account.

Help!  There is a cash withdrawl on the account that I didn't make!

There is a fee from a transfer that is not supposed to be here!

Is there a cash withdrawal fee? Because I just got charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take for my payment to go through?

How long does it take for my payment to process?

How old do you have to be to open an account?

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

I have an unknown direct debit payment on my account

Will I have to wait much longer for my new card to arrive?

I just got my new card and tried using it and it was declined?

I made a mistake when making my last transfer, please cancel before it goes thru.

i tried to do a transfer to an account but it didn't work

I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my card payment cleared yet?

I don't have the device I used to log onto the platform so I can't access it.

I need to know how much it costs to transfer funds.

How much can I withdrawal in one month without incurring fees?

I was removing a dollar amount from my account and now don't have access to my card.

There is a direct debit payment I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are my purchases from this morning still pending?

It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?

How do I receive a disposable virtual card?

There is a withdrawal in my account I didn't make.

Can you tell me where to find my top-up verification code?

Where do I go to fill out the identity form?

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

Why wasn't my payment to beneficiary X approved?

Using international ATMs messes up the exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My purchase from this morning still is pending.

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

I have a strange transaction for £1 on my statement, what is that?

Can money be exchanged from one currency to another?

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

What's the deal with verifying the top-up?

Can I get a card even though I live in the US

i need a refund right away but the funds aren't available in my account

I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean when it says I have a payment pending?

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

Does your app allow currency exchanges between USD and GBP?

Will money be added automatically when necessary?

My card didn't work at the ATM in Notting Hill.  Is my card working?

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

I made a transaction this morning but I need to revert it now.

Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

Can I have my money refunded for an item

Can I use your services without access to the app?

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is it saying I have a pending payment?

When is a payment I made with my card going to clear>

Why is there some cash that I did not deposit in my account?

There is no way for me to prove my identity.

I'd like to know what the foreign exchange rate will be.

Why was there an extra charge because I used my card to pay?

What if I need my salary in another currency?

My payment has an incorrect exchange rate.

What do I need for activation of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?

Is there a problem with the payment that I see is still pending?

What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.

Is there such thing as an auto top-up option?

My card has an expiration date, will you send a new one automatically?

Can you tell me where I can withdraw money?

Is there a reason my top-up has been cancelled?

I checked my statement and saw a charge of one pound, where is this charge coming from?

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

I'm seeing a direct debit payment that is not me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a purchase to go from pending to authorised?

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

How can I tell what foreign exchange rate I will get?

I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??

Where can I located the auto-top up option?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

i dont recognise some of these transactions, i think someone has my card details

i used a check check yesterday to balance my account and it isn't showing up?

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

I purchased this item and would like a refund

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is this payment pending?

Why would my payment for my card show as pending?

How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

why am I being charged a fee for transferring money ?

I made a payment but the app gave the money back.

Why did you charge me for taking out cash?

Do I need to select a preference to receive my salary payments in GBP and, if so, where?

Tell me where I can find the auto top up feature and a little bit about it please.

Can you tell me why the card payment came back?

Do I have to pay extra if I use an international card to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Card payment is showing as pending

I was charged an extra dollar on my account and would like to know the reason.

The service here is horrible, I want to delete my account.

Do I need to do anything special for my friend to send money to my account?

Changed details is essential, what steps do I take to do so?

I see a reverted payment on my account. Why has this happened?

how many transactions can go on a disposable card?

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

I am traveling, what can I do to set up auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It looks like a payment I've made hasn't made it through yet.

It says pending status for my payment. Why?

Why is there a cash withdrawal I didn't make?

What is your opinion on the exchange rate?

I want to get my hands on one of those virtual cards!

What kind of cards an currency do you support?

With my credit card i would like to transfer money.

I was charged an additional amount of money for making a purchase with my card

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a pending payment on my card.  Why?

Card payment is still pending, why is that the case?

I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?

How can I get a disposable virtual card?

I did a transfer but it is still pending.

How come my card payment has been declined?

If someone in a different country sends me money, do I have to pay a fee?

Why was I charged a fee when I withdrew money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't payment gone through yet?

There is a single payment on my card which shows as pending.

I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?

Why is the exchange rate on my card wrong?

What are the steps needed to top up with Apple Pay?

Are there any hidden limit on the auto top-up?

My transfer is failing when I try to do it.

In what way can I change my PIN and where do I need to be?

How do I edit the personal details on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has been pending for a while, what should I do?

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

I tried to make a transfer and it didn't work.

I have transferred some money but the balance hasn't changed

Can you tell me the ATMs I can use with my card?

How do I go about topping up with Google Pay?

I do not need GBP, I need AUD, how do I convert it?

should i contact customer support if i can't edit details

Can I get paid for this in another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean if it says that my payment is pending?

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

I entered the correct pin but I still couldnt get funds.

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

Can I select my card scheme or do you choose it for me?

I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.

Please help revert my transaction from this morning.

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a single payment on my card which shows as pending.

What's taking so long for this payment to go through?

I don't know what's wrong with my card, but it has not worked at multiple places today.

Can i receive transfers from my employer to this account?

How do I see my updated balance after I make a cheque or cash deposit?

I see a direct debit transaction in my history that I did not set up.

How long does a check take to show up in the account balance?

If someone sends me money, will I be charged?

I am trying to exchange AUD for GBP, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to make a payment with my card and it was declined. Why is it pending?

Could you please tell me why my purchases from this morning say payment is pending?

I just initiated a transfer but I'd like to cancel it.

How many currencies can I have money in in my account?

Why would the app show a withdrawal that I did not make?

I contacted the seller and he won't respond.  Please just refund me my  money.

Do you know the reason why my card payment was declined?

Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

I found my card. How can I put it into my app?

Do I need to go to a physical bank to change my PIN?

I made a deposit in the ATM and it has not cleared

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come my card payment is still pending?

I have a card payment that has been pending for some time and would like to know when it is going to go through.

Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

Please let me know how to place an order for a virtual card

I didn't withdraw the amount of cash that is showing up in the app.

The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.

If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

I sent payment with EU transfer and they still haven't received it. How long does it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my payment shown up yet?

What does it mean when a payment is pending?

I have the cash already, my account still shows up as pending.  How can my account be still pending?

Do I get charged if I top up with my European bank card?

Someone else used my card to withdraw cash from an ATM

Does a discount apply if I exchange currencies frequently?

Why is my app showing me taking money that I did not take out?

Can you show me how to verify the top-up card?

Can you please explain how bank transfers work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

There is a pending payment on my account, what does this mean?

I deposited cash into my account, why do I not see it?

For some reason my card payment hasn't worked. what can I do to look into that?

I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?

Shopping on line I was declined when trying to buy something.

Is it possible to dispute a debit payment from a couple of months ago.

I don't know if I made this payment on my card.

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean if my payment is pending?

I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.

I want a backup second card. Is this possible?

Why do I have two charges It should only be one charge?

I have enough money in my account, so why is my card being declined?

I'd like to open an account for my kids can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my card payment still pending? It should have gone through already.

My card is going to expire, what do I do?

Do you have support for flat currencies?

I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?

my cash balance less than what I thought

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

I am unable to access my app due to forgetting my passcode.

I'm interested in getting a card. How does one go about doing that?

Where are the ATMs that accept this card?

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my card payment still pending?

I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?

There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?

I have a question regarding the PIN of the card?

There was an extra fee when I paid with the card.

Can you tell me why a cheque deposit isn't showing in my balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my card payment pending?

Is there a problem that makes my payments show pending?

Please explain the fee on a transfer I made.

I transferred money but the balance did not update.

Why does my statement show an extra fee?

I need a second card, can I have more than one?

Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.

I'd rather not use my physical card, how can I get a virtual card?

How do I go about getting a virtual card?

Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?

It says "pending payment?" Why is it saying this?

How do I reverse a transaction on my account?

I'm using the app and I noticed a payment that I didn't make.

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

There is an extra small charge on my card! What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a problem that makes my payments show pending?

I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!

Do you know which businesses will accept my card?

Is it possible for me to give my daughter a second card for this account?

What currencies can I not hold many in, if so what are they?

Why did I get charged a fee for my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my pending payment finish?

I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear?

What currencies do you accept for adding money?

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

The bank machine didn't give my card back how do I get a new one fast?

Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?

I was refunded the money for something I bought already.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the purchase I made this morning still pending?

Why is their a charge pending on my card still?

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

There is a payment with my card which i definitely did not do.

Please help me find my top-up verification code

I'm interested in getting a virtual card.  How do I get one?

I have lost my card, but need to place an online order! How do I get a virtual card instantly?

Where can I go to find out how to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a payment with my card and it hasn't changed. How long do you think this will take?

When is a payment I made with my card going to clear>

How do I order a new card when my old one is ready to expire?

There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?

Can I check to see where the funds came from?

Where do I go to fill out the identity form?

Why does it still charge me even though I was unable to withdraw money from the ATM?

What commission do you take for currency exchage?

I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

With this app, will I be able to exchange currency?

Please explain to me the process of getting a virtual card.

Is there a way I can check on the card on route to me?

How can I change my old pin to a new one?

why does my statement contain an extra fee?

Can you tell me why I wasn't able to complete my transfer?

I added money through a bank transfer and it is not showing in my balance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment is taking a long time to go through.

I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?

Hello, what is a virtual card and how do I get one?

I put money into my account in the form of a cheque, but my balance did not change.

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my card payment still listed as pending?

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

Are there steps I need to take before my card expires?

I cannot remember my passcode, is there a way to retrieve it?

Is my card lost? I am still waiting for it to be delivered.

Please tell me the steps to verify my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my payment gone through yet?

I think that the card is stolen.  What are my next steps?

When I bought something abroad, the exchange rate was wrong.

When exchanging currencies, is there an extra fee?

What is limit of disposable cards  I can make per day?

hello I have lost my phone and I'm worried someone's going to steal money from me

Why hasn't my friend's transaction arrive yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something this morning and the payment is still pending

Card payment is still pending, why is that the case?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

I bought an item and the exchange rate was wrong.

I want to know where my money comes from.

I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

I need assistance to activate the card on my account.

Why did my credit card get declined for top up?

What methods are available for my friend to send me money?

My app is displaying a payment I didn't make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

Can I have a second card issued to another family member?

This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.

I would like to know how to transfer money into my account.

I need to renew a card that's about to expire

I checked my statement and saw a charge of one pound, where is this charge coming from?

I need to refund my item, can you please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a payment that has not gone through yet

I returned an item but don't see it on my account?

I tried to make a purchase in the store but my card was declined.

Why is there an uknown charge showing on my account?

What are the limitations on the disposable cards?

How would I be able to make changes to my personal details?

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a payment but it's still pending

What's taking so long for this payment to go through?

How much does it cost to top up a US-issued card?

What would be a reason my transfer got declined?

I have a charge for something I didn't buy.

Tell me why my card payment would be reverted.

How come there is a $1 extra charge on my statement?

I think the exchange rate on my card payment is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?

It says "pending payment?" Why is it saying this?

What is the purpose of requiring my identification?

Is there a fee associated with using foreign exchange ATMs?

How long do I have to wait for Europe transfers?

How can I dispute a direct debit transaction?

There is a strange card payment I don't recognise.

I need Australian dollars instead of UK currency.

i put in money for vacation and its not showing. i need that money today, how long will it take

Why hasn't my transaction arrived to my friend yet?

I would like to get your card in EU. Is that possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm still waiting on a payment

Do I need to speak to a representative to change my pin?

how much do I have to pay for exchange of currency?

Can I be charged for exchanging foreign currency?

Tell me why my card payment would be reverted.

Can I still use my account without verifying my identity?

I'd like to make a SEPA transfer to my account, but will I be charged?

Can I use a different bank ATM than my own?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is their a charge pending on my card still?

I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

I tried to make a purchase in the store but my card was declined.

I deactivated my card but would like to reactivate it.

What is this withdrawal as I do not remember making it.

Why does it matter that I prove my identity?

I want to transfer money using my credit card.

I visited the ATM but got less money than what I requested. Why?

How much are you going to charge me if I top up my US card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The payment on my card shows as pending.

It says "pending payment?" Why is it saying this?

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

How come I was charged a transaction of $1?

I used an ATM and there was an extra charge.

I need to verify my identity. How do I do that?

What does it cost to receive a SEPA transfer?

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

I had a cheque deposited, but I don't see my money yet?

Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there something wrong with my card payment? It's been pending a really, really long time.

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

Why can I not transfer money into my account?

Can I check to see where the funds came from?

Tell me how to top up my account using bank transfer.

How many disposable  cards are available per account?

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

How do I go about getting hold of a virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my card payment still a pending transaction?

I sent a check into the system but still haven't received the cash yet

Help me please, My Apple Pay American Express top up does not work.

Which establishments will accept my card?

Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?

I didn't withdraw the amount of cash that is showing up in the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

A card payment on my account is shown as pending.

I just received my card and I'd like to activate it.

Is my account able to be topped up by my friends?

How many times can I enter a wrong PIN before it is blocked?

How can I go about transferring money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

I should only have one charge, but it shows two.

I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?

I need to transfer money into my account, HOW?

It's been a couple days how much longer do I have to wait for my transfer?

Is it possible to have a discount for exchanging currency frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does pending payment mean?

I didn't get the all the cash i wanted from the atm

Why is a transfer to a beneficiary not possible?

Is there an age limit for opening an account?

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

What countries do your services support?

A refund for a recent return has not arrived on my card.

How long do transfers take, mine just says pending?

How do I get my money back for something I bought?

I transferred money from one account to another account and I charged a fee for it. Why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my payment gone through?

There is a payment that I made that hasn't gone through yet.

Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account

May I get my salary paid out in a different currency?

What are the charges for topping up US card?

IS there anywhere that a card cannot be delivered?

My wallet is empty even though I topped it up an hour ago.

I just saw a fee on my account. When do these get charged?

i have used my card online before and wasn't charged, why am i charged now

Where is the card I ordered 2 weeks ago?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a purchase this morning, and it is showing as pending.

I made a payment that is not yet complete.

can i add funds  with a card from the united states

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

The amount of cash I requested to withdrawal did not match what I received when exchanged

After depositing a cheque my balance did not change.

Why would my beneficiary not be allowed?

how do I find the code to verify the top up card?

How do I use bank transfer to top up my account?

Is there always a charge when withdrawing money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a payment usually show as pending? Is it normal that mine is still pending?

When is a payment I made with my card going to clear>

How can I dispute a direct debit charge on my account?

It looks like I was charged twice for a single transaction

If my PIN number is rejected, how do I solve it?

I have one of your cards, but I don't know how to link it.

Can you tell me why my credit card was declined while trying to top-up?

The exchange rate was incorrect for an item I bought.

I received the wrong color and size, can I return it?

I didn't receive the correct amount of cash

Is there anywhere  In the  Eu  this card can not be delivered in

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move

What is the pending payment on my card about?

your company is awful, i would like to delete my account please

Please tell me how I can receive a physical card

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

I didn't receive the correct exchange rate when I got cash.

What should I do?  I topped off but the app reversed  it.

Do you offer any discounts for someone who exchanges currencies frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't my payment process

It says "pending payment?" Why is it saying this?

My transfer didn't arrive to the recipient

I didn't withdraw the amount of cash that is showing up in the app.

Why hasn't the transfer shown up in my account yet?

Why do you keep declining my payment? I tried several times already with this card and it is just not working.

I used foreign currency to buy something and I think the rate applied is incorrect.

I don't see my card anywhere in the app.

i entered my pin in wrong and got it frozen. how many tries do i have

When will I receive the cash payment from the check I deposited?

I made a cash withdrawal and it is still listed as a pending transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

Today I was out eating and my card was declined. Why's that?

Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

Would it be possible to open up an account for children?

Can money be exchanged from one currency to another?

I received the wrong amount of cash from the ATM. Can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I purchases several items today. Why are they still showing pending?

Why is the payment on my card still pending?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

I'm trying to verify my identity but can't figure out how, what do I do?

How can I tell what foreign exchange rate I will get?

How fast can I transfer something from China?

Is there a fee for sending additional cards?

Could you tell me why my top up isn't showing in my wallet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

There is a payment in the app I did not make

Can I choose between Visa and Mastercard?

Where would I find top up by cash deposit?

One of my card payments, I don't recognise the name of the merchant.

I want a virtual card that is disposable

I was not given the amount of cash I withdrew

I tried to transfer funds to a beneficiary and was denied. Can you tell me why?

I need to know where do my funds come from

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason my payments are pending?

There is a payment that I made that hasn't gone through yet.

How much would I be charged for a transfer?

What are the fees imposed when I make a transaction?

Why was there an extra charge when I transferred money?

Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.

do i need to wait to get my card before getting a pin

There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment that I made that hasn't gone through yet.

There is a direct debit charge that I don't recognize, what can I do?

I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

What if there is an error on the exchange rate?

Why is there an additional fee showing on the statement I received?

What do I do if my top-up has not gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a new purchase to stop being considered pending?

Why has my card payment not yet been applied to my account?

I should only have one charge, but it shows two.

Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?

When I got cash, my exchange rate was off.

What flat currencies do you use for holding and exchanges.

What do I do if I can't prove my identity?

Where do I find how to top off with a check?

Is payment required to get a card of my own?

How long should it take for my top-up to finish? I've been waiting a while.

I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?

Where is my recent refund in the my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my payment still pending?

My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?

How do I add my card to the app once I get it?

Can I have money transferred into my account at different intervals along my trip?

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

Why hasn't my money transfer shown up yet?

Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?

How much longer until I get my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

Why hasn't my balance been updated? I've deposited a few cheques some days ago!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a payment that is still pending

Why would my payment for my card show as pending?

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

Would you give me a mastercard and visa?

Where can I find the auto-top up feature?

Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

Please help me, there is a transaction in the incorrect account.

When will I see my cash, since I already deposited my check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a card payment that has been pending for some time and would like to know when it is going to go through.

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

Why are you charging me for ATM withdrawal? It has always been free before.

How long do I have to wait for the transfer to be finalized?

Please tell me which fiat currencies you support.

My balance was not updated after transferring money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment that has not processed.

It says pending status for my payment. Why?

I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me

What currencies can I use to top up my account?

I don't recognize this debit transaction in my billing statement?

A duplicated payment was made for something.

I need Australian dollars instead of UK currency.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will the transaction go through?

I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.

How long will my most recent transfer take to go through? The recipient needs the money urgently.

I am looking to get a Visa credit card, what must I do to achieve this?

Will I be charged a fee for topping up using a European card?

I don't recognize this withdrawal on my statement

I placed my order a week ago. Is it ok that my card isn't here yet?

What do I need to do to get my new card which I have requested 2 weeks ago?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my card payment not yet been applied to my account?

I don't know what pending transaction means.

I deposited some cash but it hasn't shown up in my account yet, what's going on?

I am missing a refund amount on my account.

Can cards be dispatched on a specific date?

Are you sure this is the interbank exchange rate? This rate is really bad.

What was the $1 charge for on my statement?

Can you explain why I am now getting charged a fee for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you please tell me why my purchases from this morning say payment is pending?

Why would my payment for my card show as pending?

I am not sure but someone else might be using my card

Why was a fee added to my bill when I used my card?

How do I set up an account for my children?

What do I do if I can't get my card out of the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?

How long does it take for my payment to process?

I am yet to receive the money in my account how long will this take?

Help, my phone was stolen, please advise!

I was using a foreign currecy to make a payment and the applied the wrong rate.

Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.

What are the charges for receiving a SEPA transfer?

I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?

It seems that the rate I got is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?

I made a payment that is not yet complete.

I did a cash deposit to my account, but I am not seeing it on my statement.

I would like to get an account for my child.

Hi something is going on with the app.  I see some payments I didn't make?

I'd like to know where my funds come from.

I tried to withdraw $100, all it gave me was $20.

Can you tell me what the problem with my card is? It was declined at a restaurant today.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know what pending transaction means.

When is a payment I made with my card going to clear>

What happens when a beneficiary can't receive my transfer?

Why does a cash withdrawal show as pending?

I've just moved and I need to change my details

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

I wanted to take out $100 but I only got $20.

I was charged extra when I made a cash withdraw, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When is a payment I made with my card going to clear>

I got some items this morning but the payment says pending

Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

Why is there a fee for doing a transfer?

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my payment in pending status?

My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?

I want to top up by transfering accounts, What do I do?

My transfer was wrong, are you able to stop it before it goes through please?

Someone mugged my and stole everything.  I can't use the app.  What should I do?

I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

Why, when paying with the card, was I charged an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Card payment is still pending, why is that the case?

What is the fee for accepting money from a foreign country?

I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?

How can I put more money into my account?

Are there any ATM's near me that accept this card?

why does my statement contain an extra fee?

How do I know where the funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment still pending

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

Can I change my PIN without going to a bank branch?

My identity isn't being accepted, what should I do?

I got this stupid fee after taking cash out, why?

My phone got stolen, how can I use the app?

I am not happy with your service and request that my account be terminated!

I topped up but my money is not showing. Why is that?

Explain why my top up would be reverted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would my payment for my card show as pending?

It says "pending payment?" Why is it saying this?

What do I do now that I can't use this card?

What are the restrictions on the virtual cards?

I made a deposit in the ATM and it has not cleared

Help me verify the card used on a top-up.

I'm not sure how disposable virtual cards work. Please help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear?

I have a card payment which shows as pending

I couldnt transfer money from my account.

What's the maximum amount I can top up my card with please?

I was charged for a cash withdrawal, why?

Can you please explain why my transfer failed?

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

Salary in GBP has been received. Does it need to be configured into another place?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

It says pending status for my payment. Why?

How will I know what the exchange rate is?

I received my card, how do I get it to show in the app?

A percentage fee was charged to my withdrawal.

I recently made a transfer that I would like to cancel

I have a payment in my statement that is off

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?

I was wondering why my payment hasn't gone through yet, its been a while.

Is there any way to get my salary in a different currency?

Under what condition will my payment revert?

Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

What fiat currencies do you allow exchange with?

I did not make this payment that I see in the App.

I have been charged twice on my statement.

I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?

Can I withdraw money in my hometown currency while on holiday without any additional fees?

Instruction: Given an online banking query, retrieve another query with the same intent