Question: Does it cost to top up my card?

I want to know how to transfer money with my credit card

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?

What is preventing me from adding a specific beneficiary?

I am waiting for a payment to be processed

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it free for top ups?

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

I checked the app and my balance has not been updated for the cash or cheque deposit.

What do I do if there is an electronic debit that is not correct?

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

How can I go about getting a disposable virtual card?

need to know places i can withdraw money

I think someone is using my card without my permission!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was wondering if you will take any fees in exchange for top ups?

What is the fee for topping up a US card?

There is a direct debit charge on my account that I don't recognize.

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

What do I have to do to get the virtual card to work?

How do I exchange currencies using the app?

My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?

Do the disposable cards have a transaction limit?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will there be extra charges regarding to adding money into my international card?

Will I be charged a fee for topping up using a European card?

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

I'm in China and need a new card. Please help.

What should I do if I think there are unauthorized transactions?

I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

From what countries can I use an account?

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there fees for using an international card to top up?

What are the charges for topping up US card?

I needed cash from the ATM but I couldn't get it.

When I was abroad the exchange rate for me was wrong.

Am I able to open an account for my children?

What does my daughter need to open an account?

My card wants to be topped what do you guys support?

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

I added money through a bank transfer and it is not showing in my balance.

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee to top up a US card using a debit or credit card?

Will you charge an extra fee for top ups?

How long should it take for a transfer to go through? I have been waiting a while.

Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

What information do I need to gather in order to activate my card?

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

Where can I located the auto-top up option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for top-ups?

Will I be charged for adding money using an international card?

How do I set up an account for my children?

I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?

How do I contact customer support about my declined transfer?

I added money to the card but the transaction didn't go through

How do I unlock my account after typing in the wrong PIN too many times?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would I be charged any fees if I added money to my account using an international card?

Will you assess me more fees if I top up with an international card?

There is a payment that I was charged two times for.

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

Am I allowed to transfer money to a beneficiary?

What was the $1 charge for on my statement?

Can I use my account although the identity verification has not been accepted yet?

Is there any way to know how the transaction got on my account?

During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?

I think the exchange rate for my for my cash withdrawal is wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for topping up by charge card?

When I add money to my international card do you charge a fee to do so?

Why isn't my cash deposit showing up in my account?

I deposited cash but it isn't showing up in my account

My new card just arrived, how can I activate it?

I am seeing and extra 1$ charged to my account and wanted to know about it.

Can you please explain the topping up transfer process?

My top-up has been reverted and I would like to know why.

What countries have access to this service.

At what age can my children use your service?

lost card found, want to put it back in app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I see fees from adding money with an international card?

I need to know what charges I will incur for using a European card for top up.

Why am I not able to withdraw cash from this ATM?

Is there a problem that makes my payments show pending?

Why did I have to pay an additional amount when using my card to pay?

Can I change my pin number at a cash machine?

Is there a limit to how much I can top-up?

I requested a refund but am unable to see it in my account. Why is that?

What kind of ATMs would this card be accepted at?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged for adding money using an international card?

Do you charge if I use a European bank card for top up?

Will I be able to get both a visa and a mastercard?

Can you explain why I was charged extra when I used the card?

I requested for a top-up but it has not reflected

I question today's exchange rate for rubles into pounds. I was hoping for a better return.

I need to change my address in the personal details.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there still fees for european top-ups?

There was a limited amount of money available at the time of my transaction.

need to know places i can withdraw money

I want to link my new card. Can you help?

Can another family member hold a card for this account in addition to mine?

Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.

Can you tell me why my card payment did not work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you charge me more if I top up with an international card?

Do you charge a fee for topping up a card?

Why hasn't the money transfer arrived yet?

Can my PIN be changed in any cash machine?

Is it really necessary to verify my Identity?

I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I add money with an international card, are there any fees?

How much is it to use my US debit or credit card to top up?

How do I use the app to exchange currencies?

My app was on the phone and I was mugged.  What do I do?

There's a $200 withdrawal on my statement that seems fishy to me.

I tried to withdraw $100, all it gave me was $20.

I haven't received my virtual card yet, do yo know why?

Why is the payment from my card still pending?

I haven't received my transfer funds yet, where are they?

There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there going to be fees from adding money with an international card?

I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.

When I was transferring money I was charged extra why?

The exchange rate is bad. Are you sure this is the exchange rate?

How do I open an account for my children?

I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

Someone has stolen my phone, what should I do?

Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?

Can you send me a Mastercard, instead of a Visa?

Can someone assist me with activating my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge if I use a European bank card for top up?

I am worried about fees for top up cards?

I need to get some Euros for my holiday. Am I able to exchange some of my money?

There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

I already made a transfer and want to cancel it, how do I do that?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

How do I contact customer support about my declined transfer?

My Virtual card was rejected for a car rental. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to know about topping up?

Will you assess me more fees if I top up with an international card?

What are these disposable cards meant for?

May I transfer a cheque into my account?

I just sent money but the person I sent it to doesn't see it. What happened?

What is the wait time until money reaches my account?

please help me with this transfer, for some reason i can't transfer to a cryptocurency account

The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

I want to use my card, how would I activate it?

How and where can I find the identity checks?

There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any charges for top ups?

Is there a charge to use a Top up card in the US?

Do you support changing the currency I use?

I don't have my cell phone with me so I cannot access the system to complete the transaction.

Is payment required to get a card of my own?

Are there any restrictions for the disposable cards that I need to be aware of?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

I might have been charged on my debit statement by fraud.

I wasn't able to use my top up card because the money I put on there wasn't there anymore

If I get another card, what kind of fees am I looking at?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am worried about fees for top up cards?

Is there a charge to use a Top up card in the US?

I'm interested in using fiat currencies, which do you support?

A transaction I did to my friend hasn't arrived yet, why?

It looks like my top up didn't work.  Why?

Are there any hidden limit on the auto top-up?

I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?

Is there any way to get another card on the same account?

Can you tell me how to top up on my card?

Could you tell me the fiat currencies that you work with?

what are the reasons I have to proof my identity to you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: should i add money via bank transfer instead

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

I put money in my account a week ago but its still not there?? What happened to my money?

Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.

I noticed an extra fee when I paid with my card.

After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?

How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for topping up by card?

Do I get charged if I top up with my European bank card?

What is the estimated wait time for transfers from the US?

The exchange rate for my cash withdrawal was incorrect

My app says I withdraw money from my account from an ATM.

I withdrew some cash and the exchange rate seems to be wrong.

The app passcode has completely slipped my mind.

A strange card payment, I do not recognize it.

What kind of costs are involved for exchanging currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to pay extra if I use an international card to top up my account?

At what cash machines can I change my PIN?

When will my deposit post to my account?

Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.

Why isn't my balance reflecting a transfer I did?

I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

Why isn't my disposable virtual card working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I top up using a European card is there a charge?

There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.

I paid with a card and there is an extra charge. Why?

how long should i wait ti activate my card

What could possibly be the cause of my failed transfer?

I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.

I usually don't get charged for transfers, why was I this month?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will there be any fees for top ups?

Is there a fee for adding funds with a credit card?

I would like to know if you use Visa or Mastercard.

What do I do if I believe to be a victim of credit card fraud?

Why is your exchange rate different on different days?

I left my card at a restaurant and now its missing.

Do I need to speak to a representative to change my pin?

I made a check and cash deposit that wasn't credited to my account.

I entered the pin incorrectly too many times and now it is blocked. Can you help?

is there a reason i need to verify top up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the top-up fees for my card?

Are there any fees if I want to add money using an international card?

Why is there an extra pound charge that is pending?

Transfer unable to be completed, states 'declined'

My exchange rate was wrong for an Item I bought!

I've made a transfer, how long until the money reaches my account?

I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?

What's the process of changing from GBP to AUD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I add money to my international card do you charge a fee to do so?

What is the fee for topping up a US card?

I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?

Card payment was declined, do you know why?

I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

How can I change the currency I'm exchanging from AUD to GBP?

Help!  In the app there is a direct debit that I don't remember.

I have received my American express in apple play, looks like top up has an issue, please help?

I found a transfer fee - is that correct?

How many transactions can I make on my disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the charges for topping up US card?

Will I be charged a fee to top up using a debit or credit card?

Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.

why did my account decline a incoming transfer

Is there any limits I should know about if I'm going to use a disposable virtual card?

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

I think a payment I made with a card was cancelled.

I have a second credit card from the US. Will you take it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the charge for using a Top up card in the US?

Will there be a charge for sending out more cards?

If I want to send out more cards, do you charge extra for that?

I've made a transfer, how long until the money reaches my account?

Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.

I did a cash deposit to my account but it doesn't show up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you charge an extra fee for top ups?

What are the top up charges for all US cards?

Your company is lame. Shut down all my account services right now.

Do you need to know my first and last name?

As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.

I have a cash withdrawal that I do not recognise.

Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?

The app doesn't believe that I am myself

Can I get information on the identity checks?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to add money to my international card, so are there any fees charged to do this?

I tried using my card at multiple vendors and now it's not working.

Is there a tracking number for the card you sent me?

I think the currency exchange that's been applied is wrong.

Please delete my account and personal information.

Can I transfer money to my account with the app?

Where did my money go? I'm not able to withdraw it from my ATM.

Could you tell me what your exchange rates are?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how much does it cost to add money

What is the fee if I use a European bank for a top up?

I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?

Why do I see an extra €1 charge on my statement?

i entered my pin in wrong and got it frozen. how many tries do i have

how come my withdrawal rate is wrong for my cash withdrawal

I am inquiring about your auto top up feature.

Why did you charge me extra when I withdrew cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge a fee for topping up a card?

Do you have any card fees if I want to add money using an international card?

I am having trouble with the app recognizing me.

i used a check check yesterday to balance my account and it isn't showing up?

What about an auto top-up, is that a option?

I transferred money and it hasn't come yet

Can you tell me what the problem with my card is? It was declined at a restaurant today.

How do I find the code needed in order to verify my top-up card?

I live in the EU, can I get one of your cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much are you going to charge me if I top up my US card?

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

Can you tell me why I haven't received my new card?

I need a new card and I live in the United States.

I am unable to use my card for some reason.

What does it mean if it says my card payment has been cancelled?

Why didn't my transfer to a beneficiary go through?

I am seeing in the App a payment that its not mine

There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any charges for topping up my card?

Is there a fee for adding funds with a credit card?

Is there a way to make my money usable in another country?

I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?

I deposited a cheque but I don't see the funds in my account.

My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?

For some reason my card payment didn't work

how do i set up my apple pay watch to connect to my account

How can I dispute a direct debit transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fees to you have for top ups?

Do you have any card fees if I want to add money using an international card?

How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

I want to top up my account by a bank transfer, but will I be charged?

Why is there are there two of the same transaction?

i tried to withdraw money but was told i didn't have funds

There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the top up fees for using an European bank card?

How much is it to use my US debit or credit card to top up?

I need help- I got mugged yesterday and they took everything so I can't use the app.

Why do I get a fee every time I transfer?

Please help me find my top-up verification code

Why was I charged a fee for transferring money

what is the age limit for opening a new account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much is it to use my US debit or credit card to top up?

Will it cost extra to add money to an international card?

I got a strange cash withdrawal in my statement

Please provide me a list of ATMs that accept my card.

why cant you just refund me instead of a merchant

Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.

How long will it take to have my card mailed to me?

Am I going to be charged for receiving  money?

I just pulled money out of the ATM and was charged a fee, WHy?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged a fee to top up using a debit or credit card?

Is there a fee to add money to an international card?

I deposited some money, but the balance has not changed.

Do I have to go to an actual bank to change my PIN?

My top up is giving me problems. What is wrong with it?

I'm having a hard time proving my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will it cost extra to add money to an international card?

Why is it taking so long to update my balance transfer?

The wrong exchange rate was used for my cash withdrawal

Am I allowed to use different currencies?

How do I find the code needed in order to verify my top-up card?

Are there any limits to were my card is accepted?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?

Can you tell me what the exchange fee is?

I want to hold and exchange fiat currencies, what can I use to do so?

Can I still use my account without verifying my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there charges for using a bank card to top up

Card has been received, how will it show up on the app?

I do not understand why my pass-code is not working.

Why isn't the recipient seeing the transaction? I just sent the money.

Can you please explain why my transfer failed?

I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?

Can I use my account even though the identity verification has not passed yet?

I can't freeze my account as I need the card as I am traveling, how do I change my pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are you going to charge me to top up my card?

How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.

There has been an unusual withdrawal from my account, can you help?

The app says I got cash from an ATM but I didn't

If I don't have much money in the account can I auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does it cost to us US cards?

Can you tell me where to go to get a disposable virtual card?

When I got cash I believe that the exchange rate was wrong

When will the money be made available in my account?

Why did you charge a fee when I withdrew from an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to top up, but I have to use an international card.  Is there a cost for that?

If I were to use a European bank card for a top up, will I incur a charge?

I put some money in my account the other day and it's not gone in yet, can you help with this?

I bought an item and the exchange rate was wrong.

Please help me figure out the reason for the odd withdrawal amount from my account?

I have kids and I'm curious at what age could they start to use your service.

Will a beneficiary not accept a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is USD free to top up with a US card?

Why is the exchange rate for my payment incorrect?

I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

Can you please assist on my item that needs to be refunded?

I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?

I'm expecting to see a cash withdrawal but I'm still waiting.

I topped up and now my money is not there anymore! What happened to it?

Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this

Why am I being charged for transfers? Are they not free?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can I be charged for topping up by card

If US cards have a top up charge, what is it?

I don't recognize the direct debit payment from the app.

How do I use the app to exchange currencies?

How do I know where my money comes from?

I was charged twice, when I didn't purchase anything twice.

What is the virtual card and how can i get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge a fee for adding money in USD?

Are there any charges for topping up a US-issued card?

There is a payment with my card which i definitely did not make by me .Never seen that it before.

How can I obtain a disposable virtual card?

I did a payment but the app cancelled it.

How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the fee for topping up by card?

My balance doesn't include my latest transfer

I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?

The amount of exchange was not correct for the item i bought.

My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?

Someone else might be using my card without my permission.

The wrong exchange rate was applied to me while pulling out cash.

I placed a cheque but the funds aren't there

I must quickly transfer something from China, and I need to know how long it will take.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know what charges I will incur for using a European card for top up.

Is there a charge to use a Top up card in the US?

How long does it take for me to get my new card?

Needed gas, been delayed for half an hour.Please fix it!

I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?

My friends would like to add to my account. What is the procedure?

I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

The exchange rate I was charged for a purchase was not right.

I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

Help!  The app has an ATM withdrawl that I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any fees for top ups?

What options do I have when topping up a US card?

What do you need my identity details for?

Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!

Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?

I did a payment but the app cancelled it.

Does it cost extra to send out more than one card?

I want a card, but I'm not in the UK- can I get one still?

I think my card payment has been reverted

I can't get the top-up to work! What's going on here.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for european bank cards?

Is there a fee to add money to an international card?

I was unable to transfer money to a beneficiary.

How can I fix this?  There is a double charge on my account.

I can't make purchases with my virtual card.

for god sake, just delete my account i am sick of this

What do you require for identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I get charged fees when I add money with an international card?

Do I get charged if I top up with my European bank card?

Why is my cash request and the amount I received different?

Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?

Can I use my card in another institutions ATM?

Can my PIN changed remotely without visiting a bank?

How long does a payment show as pending before i should worry about it?

My wallet was taken and I see that someone is using my card!   Please help me!

Can you change the rate for the item I bought in a different currency as it is wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge to use a Top up card in the US?

Why is my refund not showing up on the statement?

I want to transfer money. How do I do that for my account?

I didn't enjoy my tutor session and want a refund back. How do I go about doing this?

Can you check the exchange rate on a cash transaction I did overseas

My money transaction can't be seen by the person I sent it to

Are extra charges added for sending out additional cards?

I withdrew cash abroad and the exchange rate applied is wrong.

Is there a way to see my money's source?

Will my new card work outside of the EU?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the fee if I use a European bank for a top up?

Will I be charged a fee for topping up using a European card?

Help! When will the card arrive at my home?

Can cash be used in physical locations to top up?

Are you going to charge me to collect the money?

Can I have my account add money automatically in certain intervals?

How do I activate my card, so that I can start using it?

I have an unknown debit charge in my statement, why?

i need a refund right away but the funds aren't available in my account

Balance hasn't been updated following a bank transfer

My bag got stolen with all my cards. Can you please cancel my card and send a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any charges for topping up a US-issued card?

How much does it cost to top up a US-issued card?

I was charged a fee when withdrawing cash, can you explain why?

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

It looks like I was charged twice for a single transaction

Is there a way you can have money from a purchase I made refunded to my account.

Why does my transfer keep generating an error message?

Can you tell me where to go to get a disposable virtual card?

I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which US cards have top up charges?

How much is the charge to top up via credit card?

I am seeing inside the App a some cash withdrawal that is not mine

My transaction went through but I was charged a fee. Why?

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

Will you tell me how I am supposed to use the disposable cards?

Where are the ATMs that I can use Mastercard?

Please let me know what currency I can use to top up my account?

How do I go through the identity checks?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost anything to top up?

Why was my cash withdrawal given the wrong exchange rate?

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

I see a direct debit payment on my app that I did not do

Help me figure out how to link the new card.

Why was there a fee with my cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the Top up rate charge for using a card in the US?

how much do you charge to top up US cards?

Help!  There is a cash withdrawl on the account that I didn't make!

What's the procedure for getting a card?

My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.

The cash I asked for still hasn't been received

I can't find any option to top up with a cheque?

I lost my phone.  What do I do to block someone else from using my account?

I had to pay one pound more than the set price!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged a fee for topping up using a European card?

Can I top up for free using a European card?

What should I do about a direct debit that I did not set up?

I think the exchange rate for my for my cash withdrawal is wrong

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

I have a payment which has not been approved.

Why is my transfer appearing as "pending"?

Can the exchange rate change while I am in the process of making a withdrawal?

I have a top up card. Where is the verification code?

How do I troubleshoot when contactless doesn't work?

Someone else might be using my card without my permission.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for topping up a card?

Do I get charged if I top up with my European bank card?

I might have been charged on my debit statement by fraud.

I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?

Help, I don't know what the PIN is to my card?

How do I get my cash withdrawal to show?

I got a declining message during a transfer? please tell me why

Can I use American express with apple pay? Why does it make my top up not work?

I was charged multiple times at the same location at the same time

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you assess me more fees if I top up with an international card?

How do I order a replacement for stolen card?

Why was there a fee with my cash withdrawal?

How do I top up my account with a bank transfer?

Do I need a photo ID to activate a my new card?

What are the various currencies and cards that you offer support for?

How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top up for free using a European card?

After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?

Why didn't my transfer to a beneficiary happen?

What does it mean if it says my card payment has been cancelled?

Why do I have duplicate transactions for one purchase?

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.

To deliver to the US, how long will it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What options do I have when topping up a US card?

Do I get charged if I top up with my European bank card?

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

My card hasn't been working for even small transactions today.

What's going on with my card? I've tried multiple times and it never goes through.

How can I report that my card was stolen? I made a police report first.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am wanting to refill my card, is there a charge?

Is there a limit to the number of disposable cards per day?

Do I need any kind of proof for the identity check?

What's the fee for exchange of foreign currencies?

I transferred some money but the balance stayed the same.

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

I think that the exchange rate for the withdrawal of my cash is not right.

What countries have access to this service.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the fee for topping up a US card?

How much does it cost to top up a US-issued card?

Is it possible for me to change my PIN number?

Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?

Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.

I tried to withdraw $100 but only got $20. What happened?

My card failed to work when I was shopping in a store

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fees are charged when I top up

Do you have any card fees if I want to add money using an international card?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Pending still shows on this transfer, why?

Can you tell me how I go about activating a new card?

I think my card is broken or something. I tried using it and it wouldn't go through, please help.

I would like to track a card sent to me, how do I do that?

How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge extra for topping up with a debit or credit card?

Do you have any card fees if I want to add money using an international card?

Someone must have found my card details as I don't recognize these transactions.

I need to find the card I received in the app.

How do I close my account, since I'm dissatisfied?

Can you tell me whats going on with my card it seems to be not working?

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for adding funds with a credit card?

I have a cash withdrawal that says it's pending, why?

What is the extra €1 on my statement for?

Why did the ATM take my card and keep it?

I transferred some cash and it has not arrived yet.

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

What do I do if I have exceeded all my PIN tries?

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does top up fees cost?

Do you have any card fees if I want to add money using an international card?

I was charge a fee that I wasn't told about

What am I going to need in order to verify my identity?

How does a US resident go about acquiring a new card?

There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?

I need to order a new card, can you please direct me to the virtual cards?

Why is the app showing a still pending message on a withdraw that has already been done?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee to add money to an international card?

How much is the charge to top up via credit card?

I tried to use the ATM today but it would not accept my card.

I'm not happy with the services I'm getting with this company. Can you please delete my account?

What am I going to need in order to activate my card?

What do you require for identity verification?

I see a transfer fee, but to my understand, that should have been free, what happened?

Which cards are accepted for topping up?

I was charged a fee when withdrawing cash, can you explain why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any fees if I want to add money using an international card?

How much is the charge to top up via credit card?

Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

My withdrawal from the ATM was cancelled.

Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?

Your system is broken. My transfers keep failing, 5 times now.

I needed $100 but all it gave me was $20.

My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?

Why did I get a different card then requested?

How do I exchange currencies using the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much is the charge to top up via credit card?

If US cards have a top up charge, what is it?

There was money taken out of my account, and I'm pretty sure I didn't do it.

Are you only able to get a card if you're in the UK?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?

I have been charged twice for the same thing!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does it cost to top up a US-issued card?

how much do you charge to top up US cards?

I was only given $20 after trying to withdraw $100

Can you tell me how to get a disposable virtual card?

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

Can I have it delivered on a specific date?

How do I go about ordering a new bank card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I were to use a European bank card for a top up, will I incur a charge?

If US cards have a top up charge, what is it?

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

There's a cash withdrawal on my account that I didn't make

Why do some of my payments have fees?  I don't understand.

Please explain the extra fee when I paid with the card.

Please explain the charge of 1L in error.  I have purchased nothing in this amount.

My purchase from this morning still is pending.

Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have any card fees if I want to add money using an international card?

how much do you charge to top up US cards?

Can you tell me the countries you operate in?

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

Can you tell me why my transfer is failing and help resolve?

How can I close my account, I don't want it.

The recipient doesn't see the money transaction I made

Could you send me and up date on the arrival of my card?

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how much do you charge to top up US cards?

Do I get charged if I top up with my European bank card?

Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.

am i able to receive my salary this way?

Can I use my account before my Identity verification has passed?

I was wondering if I could get a second card on this account? I would like my daughter to have one.

I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the top up charges for all US cards?

Do I get charged if I top up with my European bank card?

I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?

Yesterday I had my phone stolen.  Please advise what I should do.

What do I do to lock my phone after losing it so my account isn't accessed

My card must have used my card as there are some transactions that I haven't done myself..

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is topping up free?

If US cards have a top up charge, what is it?

Why do I see an extra £1 charge on my statement?

May I get one of your cards?  I live in the EU.

How much does it cost to top up by transfer?

I bought something and already paid for it but now I don't see it.

I would like to know what exchange rates you use?

My card hasn't been working for even small transactions today.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If US cards have a top up charge, what is it?

Do I get charged if I top up with my European bank card?

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

I didn't receive the correct exchange rate for an item that I bought.

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got a new card, and I want to know how to activate.

What happens if I use my account and my identity verification hasn't finished?

What is the procedure for an expired card?

Can I keep using my card after it expires?

Why am I getting declines when trying to make a purchase online?

I bought an item at the wrong exchange rate.

I was wondering if you will take any fees in exchange for top ups?

How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

I keep being asked to verify my identity. Is this normal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My new card came in.  How do I activate?

What is the process for activating my new card?

Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.

I want to use my American Express for adding money into my account.

Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

I'd like to transfer funds using my credit card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried activation my card and it didn't employment

Can someone assist me with activating my new card?

I'm due a refund and it is not on my statement.

Can i receive transfers from my employer this way?

On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

What is the procedure for topping up with a cheque?

Can you please disable my current account.

My account shows a direct debit charge that I have never seen before

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

How come I can see an extra charge for my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a new card and I need to activate it.

Would it be possible to activate my card?

How long do I wait for a transfer from the United States?

How do I go about verifying my identity?

There is a payment done with my card which i definitely did not do.Never seen that name before.

My mother deposited a cheque into my account last week, why is it still not showing up?

Is there a discount for multiple currency exchanges?

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

I can't remember my app code, can you reset it?

Can I transfer something urgently from China? How long does it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to activate my card?

What is the procedure for activating this card?

I live in the US and I would like to get a card. How do I go about getting one?

how much do I have to pay for exchange of currency?

I must quickly transfer something from China, and I need to know how long it will take.

My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?

I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?

Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

I wanted to take out $100 but I only got $20.

Is there a way I can get my card expedited?

I would like to verify my source of funds.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would you be so kind as to activate my card? Thanks

can you assist me in activating my card?

Why was I charged a fee for my card payment?

Why do you guys need to verify my identity?

The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?

What's the procedure for canceling a purchase?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the procedure for activating this card?

Please help me with the activation of the new card.

Why hasn't my friend's transaction arrive yet?

I have been waiting for my transfer, shouldn't it be here already?

Why did I get charged a fee for my transfer?

My app was on the phone and I was mugged.  What do I do?

I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?

Do I have to top up in euros if I use a card, or can I use a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When are you going to activate my card?

Please help me with the activation of the new card.

I didn't initiate a direct debit that I see on my account

Why do I see a random withdrawal in my app?

I think my transfer failed. What do I do now?

the exchange rate was different than expected

When shipped to the US how long is delivery time?

There is a payment that I made that hasn't gone through yet.

I accidentally made a payment to a wrong account. What should I do?

I tried to withdraw cash, but got declined!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I activate my card?

I would like to get help from someone in your customer service department with assisting me with activating my card.

How to receive transfers from my employer when I get paid in GBP?

What number of transactions can i do with one disposable card?

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

Do you have an auto-top function and how do I use it if so?

I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.

Can you help me get Top Up to work in the Apple Pay function?

Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what do i need to have with me to activate card

What is the process for activating my card and using it?

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

I transferred some money but the balance stayed the same.

When using my card I was charged a fee for doing so, why?

I was so embarrassed. Why didn't my payment clear?

How can I top up my account with a cheque?

I had the wrong exchange rate applied to some cash I got abroad.

Can I transfer money to my account with the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do to activate?

I need my card to be activated right now.

I can't figure out how to change GBP to AUD, what do I do?

My card's expiring a month from now, should I place an order for the new card?

There is a withdrawal on my account I didn't make.

I need help from someone in your department with finding my nearest ATM.

What top up charges are there for US cards?

On my last trip, I received the incorrect exchange rate.

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I have to do to activate my card?

I have a new phone number and need to edit my contact information.

The ATM didn't give me what I asked for but my balance says it did

How many days do I have to wait for the transfer to reach my account?

Can I use a credit card from the US to top up?

I bought some things in the morning but the payment shows as pending

How many times can I use a virtual card?

Why did the funds for one of my purchase come back to my account?

What do I do now that I can't use this card?

do you offer refunds? i would like to return purchase.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Card activation steps

I need more assistance with how to activate my card.

Why is the transaction to my friend still pending?

Please send me a disposable virtual card.

Can you unblock my pin because I put the wrong one too many times.

What are the steps for  making a transfer for topping up?

If I live outside of the UK am I still eligible for a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card needs to be activated.

Why did I only get $20 when I asked for $100?

This is not right, I was told I could take out cash at the ATM for free?

Is the exchange rate the same on weekends as the weekdays?

What's the closest place to withdraw money?

I wasn't able to use my top up card because the money I put on there wasn't there anymore

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

How can I reset the passcode if I need to do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to do a card activation.

What do I need to do for the card activation?

How do I initiated a bank transfer to top up?

Why would the app show a withdrawal that I did not make?

The money disappeared after I topped up my account.

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

I have been charged twice for the same transaction.

How many transactions can I do with my disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you know the process how to activate my card?

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

Why is it necessary to verify the top up?

Why am I not allowed to add a certain beneficiary?

I purchased something abroad and the incorrect exchange rate was applied.

How long will a transfer from China take? I need to transfer something from there.

I would like to know how to work out where my funds came from?

According to the app, I got cash from an ATM but I haven't made any transactions.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to activate my card.

I want to use my card. How do I activate it?

If I want a friend to top off my account, can they?

My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?

Why didn't my transfer to a beneficiary happen?

Something is wrong with my top up and I can't see it. How do I find it?

My exchange rate was wrong for an Item I bought!

What is the maximum number of transactions I can do with a disposable card?

Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?

Why did my money disappear when I topped up??

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Instructions for activating card

How long does it take to activate my card?

let me know how many disposable cards I can have?

I want a disposable virtual card, how do I do that?

I got cash abroad and the exchange rate applied is wrong

Is my country's currency supported by your system?

When is my balance going to update, I just transferred some money

Can you explain your exchange rates basis?

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to get help from someone in your customer service department with assisting me with activating my card.

My card has an issue, the payment has been deferred.

Where is the top-up verification code located?

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

I don't recognize the direct debit payment on my account.

What is the extra €1 on my statement for?

Why is my cash deposit not in my account?

I went to do a transfer and it was declined.

Can someone else use my account if they have my phone?  I lost mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I activate a card?

How long will it take to verify my account?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

What fiat currencies are used for exchange?

I took out money and there is a fee.  Why?

What do I do if my payment was reverted?

Why is my last cheque deposit taking so long?

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my card active?

What steps do I have to take to activate my card?

In the App I see a payment that is not mine.

In the app, I see a withdrawal I didn't make.

What reasons would cause my card payment to be cancelled?

Why is there some cash that I did not deposit in my account?

I used my card to make a payment and wondered why the payment was reverted?

With my credit card i would like to transfer money.

Do you know why my card payment has been declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my card activated.

How do I activate my card that just arrived?

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

I want to top up my account. What payment methods are supported?

What does it mean if my cash withdrawal does not show up properly?

What does it mean to have a pending cash withdrawal?

I am seeing in the App a some cash withdrawal that I did not do

There are funds in my app that I did not receive.

If my card becomes expired what can I do?

Is there a reason there's an extra fee on my statement?

I am not seeing recent cash withdrawal on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What am I going to need in order to activate my card?

What is the proper way to activate a card?

I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

I took out some cash from the ATM but it is still showing the transaction is pending.

What is taking so long on my transfer from the US?

Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?

I can't verify identity through the app.

The terminal I paid at wouldn't take my card. Is something wrong?

Will the duplicated payment be refunded?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can my new card be activated?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative

Can I use a different bank ATM than my own?

The exchange rate was messed up from the ATM

My salary is in GBP, do I need to exchange it before putting it into my account?

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

Why was a payment cancelled on my account?

My transfer says pending. What does that mean?

What are the charges if I exchange foreign currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I call to get my card activated?

I attempted to get cash in the ATM but it was not authorized

I made a transaction, but I made it to an account I didn't mean to make it to.

I have a transaction showing multiple times.

how much do you charge to top up US cards?

Explain why my top up has been reverted please.

Why is the payment from my card still pending?

tell me how to get a refund for something I bought.

I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Card activation is not working. What do i do?

What is the most efficient way to activate my new card?

My app was on the phone and I was mugged.  What do I do?

Is there an age limit to open an account

I have a transfer that is still pending.

How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

I got some cash but it wasn't the right amount.

A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I activate my new card? I didn't recieve any information with it about how to do so.

The activation process for my card isn't working.

I think the exchange rate on my card payment is incorrect.

Can I change or hold different currency?

I think someone is using my card without my permission!

What is the length of a transaction completion?

I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I activate my new card I just got?

Please help me with the activation of the new card.

There are transactions that I did not make on my account, I think someone has my information.

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

Please tell me which fiat currencies you support.

Can I see where my money is being transferred from?

There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to start using my card.

Can someone assist me with activating my card?

I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

I think someone is using my card without my permission!

should i add money via bank transfer instead

Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?

I just got a card, how can I add it to the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how I go about activating a new card?

Why did I get less cash than what I asked in the ATM?

At what age can a person open an account?

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

I accidentally left my phone at the hotel so now I'm not able to use the app.

Why do I see a random withdrawal in my app?

How can I get my money that I didn't get from the ATM?

Help, I need to top up my account. Where do I send a check?

I am overseas in China, can I get a replacement card?

Why didn't I receive all the cash I requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What information do I need to gather in order to activate my card?

My card is not able to be activated how do I get it to work?

After I attempted a transfer, it failed.

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

What's the process to receive a second card?

I made a purchase but never expected to see a fee charged for the transaction.

Can I use my Apple watch to fill my gas tank?

Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?

Help! In the app there is a payment that I don't remember.

I don't recognize the direct debit payment on my account.

Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What steps do I have to go through in order to activate my new card?

What do I need to do for the card activation?

I tried to make a purchase in the store but my card was declined.

The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.

Is a tracking number available for the card that was just sent?

I attempted to get cash in the ATM but it was not authorized

What is the best way to get my virtual card?

Will I need a new card or can I put my old card back into the app?

I seem to be having trouble with my Google Pay Top. Can you please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need for activation of my card?

What is the strange cash withdrawal on my statement?

Can my salary be received and transferred to my current currency in my country?

My new card has not been delivered to my home yet. What is going on?

My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?

I used my card to make a payment and wondered why the payment was reverted?

I believe I got a wrong exchange rate when I got cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a new card and need to activate it

I need to activate my card, how is that done?

Why was I charged a fee for debit or credit card payment?

What are the places that you deliver cards to?

Why do I need to have my identity verified?

How can I add money to my account from another account I have?

There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to activate my new card.

I just got my new card, how do I activate it?

I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?

Would you be able to offer me a discount, since I need to exchange currencies frequently?

I need to find out where the card is that I ordered.

The recipient doesn't see the money transaction I made

Can you explain the transfer fee that I was charged?

I bought something and now I want a refund.

How long will it take to deliver to the US?

Why won't you take my transfer, I keep getting an error message.

I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What needs to be done to activate and use a card?

I can't see a transfer to my account I made.

What is my money worth in other countries?

What's the expected wait time to recieve my new card?

I an not sure but it looks as if a card payment I made was cancelled.

My transaction from earlier needs to be reversed.

There is a direct debit transaction that I did not authorize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My new card has arrived, what's the activation procedure?

The activation process for my card isn't working.

Why is the exchange rate different than expected on my transaction?

How long does a payment show as pending before i should worry about it?

I still don't have a card. How do I get one?

I sent some money and the account hasn't recived the transfer I made.

What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.

I would like to link my card to my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't activate my card?

I need my card to be activated right now.

What is the reason my cash withdrawal is still pending?

How can I stop someone from using my card after I lost it yesterday.

What do I do to lock my phone after losing it so my account isn't accessed

the exchange rate I got for cash was wrong

Is there a reason why top-up needs verifying?

Am I able to open an account for my children?

Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can someone assist me with activating my new card?

I just got a new card how do I get it to start working?

What is the number of transactions I get with a disposable card?

My card is about to expire.  How do I get a new card?

I would like to change the the PIN on my card.

Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?

My card will expire soon, When do I need to order a new one?

In my app, a direct debit payment that I didn't do shows up.

Is it possible to hold money in multiple currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am planning activating my card was it possible?

Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?

Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.

The exchange rate you are using is bad.This can't be the official interbank exchange rate.

I have a cash withdrawal that says it's pending, why?

When I tried to transfer funds to my friend today I was unable to do so, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Just received my replacement card, what steps do i need to take to activate it?

I want to use my card. How do I activate it?

My recent transfer didn't go through - why not?

How do I go about verifying the top-up card?

How can I go about ordering a virtual card?

The transfer on my account is not showing up.

I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The activation process did not work, please help?

I need assistance with activating my new card.

I don't have the device I used to log onto the platform so I can't access it.

how long until a cash withdrawal will show on my account

I don't think I was supposed to be charged so much.

If my card is going to expire this month, do I need to order a new one?

My card was eaten by the cash machine what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to go somewhere to activate my card?

What is the process for activating a new card.

I seem to be having trouble with my Google Pay Top. Can you please help?

I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.

Is there any limits I should know about if I'm going to use a disposable virtual card?

Why is the payment I made still pending?

Why are you keeping my money from me by declining my card? What is going on?

What is the reason for my card payment to be reverted?

How can I solve my issue with holding multiple currencies?

Why do you guys need to verify my identity?

Can you tell me why my transfer declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my card to be activated right now.

What is the process for activating a new card.

Why can't I withdraw cash from this ATM?

I transferred some money but the balance stayed the same.

How do you determine your exchange rates?

I was charged twice for a restaurant, can you take the second charge off?

Do I get charged if I top up with my European bank card?

I can't get a contactless payment to work.

I received the wrong amount of cash from the ATM. Can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card needs to be activated asap

If I want to topup by card, how do I do it?

Is there an age limit to get an account?

My friend deposited $100 into my account, but it is not showing up!

Will I be charged a fee for a SEPA transfer?

Can cards be dispatched on a specific date?

I do not see the money I transferred into this account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do for the card activation?

oh my god I lost my card! what should I do?

How can I go about ordering a virtual card?

What are the requirements to verify my identity?

If I were to do a transfer, what is the rate for that?

I tried to withdraw some funds from my card, but was declined. How can I get my money?

Where can I find the verification code for a top-up?

what are the locations i can withdraw money

I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me how to renew my new card?

With my new card, how may I activate it?

Help me figure out why my transfer was declined

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

What foreign exchange rate will I get on weekdays and on the weekends?

My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money

Can I allow other people to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can my new card be renewed?

Can I get a disposable card?  How many can I have?  How often can I use them?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

I am angry that I got charged for using my card.

Why is there a pending time on my transfer?

I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!

How does it work when I transfer money into my account?

I was told I would be getting a refund but I have yet to see it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Activate my card

What are the guidelines for the disposable cards?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

Do you have support for flat currencies?

Is my fiat currency supported for both hold and exchange?

My product hasn't arrived even though I ordered it a while ago. I want a refund!

I need another card for a member of my family. Is this possible? How soon can I get one?

There is a strange card payment I don't recognise.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot activate my card.

I don't understand why you want so much of my personal info.

Can you show me where to link the new card?

I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!

What is preventing me from adding a specific beneficiary?

In the exchange and holding, what fiat is allowed?

Can you tell me how to top up on my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to activate the card.

I want to activate my card, how do I do it?

I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.

I froze my account, but how do I order a replacement card?

How long does it take for a top up to go through

I was not given the amount of cash I withdrew

How do I make my card appear on the app?

How long does it take for pending to go through

What is the fee charged for using my card?

I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was unable to activate my card.

I tried to make a transfer and it didn't work.

What is the verification process used for?

Is it possible to hold money in different currencies?

Please tell me why I am having problems transferring to a beneficiary.

Do you have EUR currency available for me?

If I don't live in the UK, can I still get a card?

Is there any amount in which I would get cut off from topping up?

My card is about to expired what will happen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you please tell me how to activate my new card?

how long should i wait ti activate my card

I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

What are your exchange rates calculated from?

I made a transaction this morning but I need to revert it now.

After I used my card I saw I was charged a fee for using it

What are the reasons why a card payment would be declined?

I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please assist me in activating the card.

How do I activate my card to start using it?

There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.

I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.

My things were stolen and I need to know if I can still use this app.

I didn't make a payment at this business.

Are SWIFT Transfers available at this bank?

Why is my friend not getting a transaction arrival yet?

Is there a fee for making a payment? If so, let me know why.

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

What are the disposable virtual card limits?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my card ready for use or does it need activated and if so how?

With my new card, how may I activate it?

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

Please help me, there is a transaction in the incorrect account.

How do I know if my top-up went through?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

Am I allowed to use different currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help my activate my card.

When using my card I was charged a fee for doing so, why?

I need an actual card that I can hold in my hand, how do I do that?

A WD was just made on my account, but it was not me and I still have my card.  What to do?

I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.

In the App I see a payment that is not mine.

When does my transfer from the US arrive in my account?

Can I get a full list of instructions for identity checks?

Where do I go to see the source of my available money?

Why was my cash withdrawal cancelled at the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card activation attempt failed.

Can you tell me what i need for the identity check?

What are the restrictions of the disposable cards?

Where Is the top up verification code found?

The transfer to my account was not allowed.

How do I open an account for my children?

Can I let other people have access to my account in order to top up?

How long will it take for my top up to work? It's still pending

Can you please tell me why my transfer failed?

How come there is a $1 extra charge on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can i make my card active?

When I received my cash, the exchange rate was wrong.

What is the procedure for depositing a virtual card

I'm pretty sure my top up is still pending.

How can I update my personal information after moving?

How can I choose between Visa and Mastercard?

I live in the EU.  Can I order one of your cards?

How can I hold and exchange fiat currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process for activating my new card?

Tell me what I need to do to activate my card.

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

How much is it to use my US debit or credit card to top up?

There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.

I have a payment in my statement that is off

Why didn't my transfer to a beneficiary go through?

Where do I access the auto top-up function?

I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.

There is an extra $1 charge on my statement, why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my new card activated?

What is the process for activating my card and using it?

I don't think the charges made when I had currency exchanged are right.

What can you tell me about the card PIN?

Why is my ATM cash withdrawal not working?

What happens when I money transaction doesn't show up on the receiving side?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

Does my top up and apple pay work together?

Can both a Visa and Mastercard be received from you?

How much do I have to pay to accept an international transfer?

I withdrew some cash, when is it going to show?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having trouble activating my card.

I just had a wedding and I want to take my spouses name.

How do I dispute a direct debit that I didn't do?

Can you  tell me how to get AUD not GBP?

Why does a cash withdrawal show as pending?

My card expires very soon.  What is the cost and delivery time to get a new one?

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

With my credit card i would like to transfer money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got my new card.  How can I activate it?

How do I activate my card so I can start using it?

If I exchange currency frequently, can I get a discounted rate?

My marital status has change, I got to correct my name to reflect that.

What is the charge for paying with my card?

How do I go about transferring money using my credit card?

What payment methods are used to top up?

Instruction: Given an online banking query, retrieve another query with the same intent