Question: Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.

If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?

I blocked my card by mistake, how do I unblock it?

I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?

Help, I don't see my money i just added.

Can I have money of different country of origin.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't verify identity through the app.

how can the money machine keep my card what do i need to do?

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

i noticed that the funds were returned to my bank account. What happened?

My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?

I just saw a fee on my account. When do these get charged?

Are there any restrictions to where I can use my card?

if im not using my account should i close it or just let it sit

My payment has been declined several times.  Can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.

How do I find the refund on my statement?

How can I fix my bank transfer to show up on my bank account?

I had a dollar charged to my account that's still pending and wanted to know what the charge is for?

How do I go about verifying my identity?

What do I have to do to cancel a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Everytime I try to prove my identity it won't let me.

The app is not able to realize that it is me.

What to do if my physical card is not working?

I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?

What currencies can be exchanged in the app?

What are the reasons a beneficiary would be denied?

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

I already have a card and want to link it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take to verify a person's identity?

Why is my identity verification process not working?

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

I want to use my card. How do I activate it?

What are the requirements to verify my identity?

The currency exchange for my purchase in foreign currency is incorrect.

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

My phone was stolen, what should I do first?

How can I find out where the funds are flow?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm having trouble proving my identity

What do I have to do to prove my identity?

Will I get charged for sending out more cards?

Help!  The app says I took out cash but I didn't!

My card payment had the wrong exchange rate

I was charged too many times for one transaction.

What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.

I found a direct debit I would like to dispute

how do i set up my apple pay watch to connect to my account

I tried transferring to an account but it didn't go through. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app does not recognize who I am.

I don't have a way to prove my identity.

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!

If I top up by card, what options do I have re: currency and card type?

Why have i been charged a fee for using my card?

I wanted to top up my account and it doesn't look like it worked

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My identity wasn't verified

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

I have duplicated transactions on my statement

How long do I have to wait until the transferred money shows up?

Is there any type of fee for currency exchange?

I think my card payment was cancelled. What happened?

How do I contact customer support about my declined transfer?

I already have an account. Why can't I use it unless my identity is verified?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help my prove my identity.

Can you provide information for freezing my card immediately?

My app says I withdraw money from my account from an ATM.

Did a card payment that I made get cancelled?

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

Can Google Pay be used for top up, please help?

Hey, I have my card, how do I get it to show in the app?

I want to use auto top-up. Is there a limit?

Is there a way to use a cheque to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm having difficulty verifying my identity.

The app does not believe that I am myself

How many different cards can I have for my account?

There is a direct debit patentp that I haven't authorized.

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

I would like help to revert a transaction I did this morning

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

Is it possible that my card payment was reverted?

I need a single use card for shopping online

Foreign currency rates were put in wrong at an ATM i used.

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I not allowed to verify my id?

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

There is a payment with my card which i definitely did not make by me .Never seen that it before.

what are the locations i can withdraw money

This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.

What would I be charged in receiving a SEPA transfer?

Do you have any card fees if I want to add money using an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not able to verify my id. Why?

For some reason, I'm unable to transfer funds.

I want to do a cash deposit to top up. How do I do this?

I put money in my account a week ago but its still not there, what is happening?

I'm interested in learning more about product refunds.

Would I be able to open an account for my daughter?

Will you tell me how to exchange USD for GBP in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app doesn't believe its me.

The app isn't letting me log in, but my info is correct.

I no longer want this can i cancel my purchase?

I got my American Express in Apple Pay, why is top up not working correctly?

Can my account have different types of currency in it.

Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My identity can't be verified.

I don't have a way to prove my identity.

Explain why my card payment wouldn't go through.

Are there any charges for topping up my card?

What does a pending cash withdrawal mean?

Does this app have the same exchange rate as third parties?

If I live outside of the UK am I still eligible for a card?

Can I top-up my card using a bank transfer.

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My identity verification didn't work

How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.

I'd like to open an account for my children. How can I do that?

I withdrew cash abroad and the exchange rate applied is wrong.

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

If I need to make an exchange from USD to GBP, how can I do so in the app?

When will I see my cash, since I already deposited my check?

I want to reactivate my card, I thought I had lost it but I found it.

Why wasn't my payment accepted by the app

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am unable to prove my identity

I'm worried my card might be lost in the mail? How long does it usually take to arrive?

This disposable virtual card is not working.

Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.

An extra fee has been added to my card payment is this correct?

My phone got stolen, how can I use the app?

My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.

What's the expected wait time to recieve my new card?

What is delivery speed to the United States?

I got less cash than what I specified at the ATM.

Are you sure this is the interbank exchange rate? This rate is really bad.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my identity not being verified?

I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

Does the app allowing exchanges between USD and GBP

I prefer using Mastercard, can I substitute?

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

I still haven't received my card in the mail

I was charged multiple times at the same location at the same time

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It won't let me prove my identity.

why does it take so long to verify my id

Could you help my figure out the exchange fee?

I visited the ATM but got less money than what I requested. Why?

What are the steps to activate the card, as it does not seem to work?

Why is it required to verify my identity?

I cannot get my virtual card to function.

can you top up your account automatically

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

My transfer was declined. What might the reason be?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My identity isn't being accepted, what should I do?

I need help proving that this is really me and to verify my identity.

I use this card all the time so why did it get declined at the store today?

Why hasn't my refund been appiled to my account?

Is ordering a new card from China available?

My morning transaction needs to be canceled.

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.

It looks like my top up didn't work.  Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not have the information to verify my identify.

I'm having trouble with proving my identity.

Why is there an uknown charge showing on my account?

Can I set up to my account to automatically top up?

When I was traveling abroad, the exchange rate was applied wrong.

i am not a premium customer but i want a virtual card, how do i get it

How do I transfer money between two of my accounts?

Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.

how can the money machine keep my card what do i need to do?

Is the ATM broken? I can't get cash from it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't this accepting my identity?

I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?

I had to pay one pound more than the set price!

Can you tell me more about limits to disposable virtual cards?

I can't find my phone and I'm worried someone is going to use it

How do I exchange currencies using the app?

Can I have multiple currencies in my account?

I need to reset my passcode, this one isn't working

There's a card payment with a name I don't recognize

Will I have to wait much longer for my new card to arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having a problem proving who I am

I need help proving that this is really me and to verify my identity.

The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

I didn't enjoy my tutor session and want a refund back. How do I go about doing this?

I need to order a new card, can you please direct me to the virtual cards?

What is the extra fee that showed up on my card?

Can I have a card even if I am not living in the UK?

What was I charged a fee for card payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why does it take so long to verify my id

How old does my daughter need to be to have her own account?

How long will it take for my cash withdrawal to stop pending

the product is not working, can I get a refund?

How can I tell the source for my available funds?

I saw there is a cash withdrawal from my account via the app which I did not complete.

Why was I charged a fee when I withdrew money?

I still haven't gotten my new card.  When will it get here?

I got charged in double and want a refund

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having a problem with verifying my identity.

Why isn't my cash deposit showing up in my account?

After purchasing an item I noticed the exchange rate was incorrect.

What is the exchange fee that is charged?

Can I have my card delivered on Tuesday?

I moved, can I edit my personal details?

How many incorrect attempts cause card to be blocked?

I need to know which fiat currencies I can use with you.

How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

Will you accept my salary if it's in another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What am i missing to verify my id?

I'm having a hard time proving my identity.

Why was I charged a fee for my card payment?

Are purchases returnable for full refund?

Why was I charged a fee when making this transfer when I shouldn't have been?

I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?

How long until the transfer is reflected on my account balance?

Why hasn't my son received the transfer I sent to him earlier?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I can't prove my identity?

Do you have a problem with EUR exchanges?

There is a Direct Debit that looks suspicious.

How would I use a bank transfer for topping my account?

Will you charge an extra fee for top ups?

I am seeing in the App a diret debit that its not mine

Can you tell me where  can change my PIN?

I noticed the exchange rate for cash withdrawal isn't right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not able to verify my identity.

What do I have to do to prove my identity?

So my top-up failed, could you tell me why?

I'm waiting on a top-up, its still pending

I need to find out where the card is that I ordered.

For some reason, I'm unable to transfer funds.

Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

I tried to make a purchase in the store but my card was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't the app verified my identity?

The app doesn't believe that I am myself

Why  am I being told this  transfer will not  go thru

Why was the exchange rate so wrong when I bought something!

I was unable to transfer money from my account.

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

What top up charges are there for US cards?

When traveling, is it possible for it to add money at specific time intervals?

I can't see a top-up top-up verification code.

I wanted to withdraw $100 from the ATM but I only got $20

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cant prove who I am

The app is not able to realize that it is me.

Am I able to do a SWIFT transfer with you?

Help!  The app has an ATM withdrawl that I didn't make.

I was declined when I tried to take out cash!

I didn't receive the amount of cash I requested for the ATM.

Why is my transfer pending when I already made it?

A transaction posted twice to my account.

How would my friend be able to send me money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not able to prove my identity

The app can't verify my information for identity proofing purposes.

Why was I charged a fee for withdrawing money?

I wanted to know why a top-up I made has been reverted.

What do you use to figure out the exchange rate for the card?

I want to get rid of the account, and delete personal information .

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for my id to verify?

I'm having a hard time proving my identity.

I haven't received money from a transfer?

Why did I get charged a fee, I thought it was free?

I think the currency exchange that's been applied is wrong.

Can you make sure I get a MasterCard and not a Visa?

The ATM cancelled a transaction on me when I was trying to get some cash out.

I have a payment that has not gone through yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is no way for me to prove my identity.

The app is having trouble verifying my identity.

I bought something while traveling, and the exchange rate was wrong.

What are the disposable virtual card limits?

It looks like my top up didn't work.  Why?

Why would my payment still show as pending?

Will I be charged a fee for topping up using a European card?

I tried activating my card and it doesn't work how do I solve this problem?

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

I've changed my mind on an item.  How do I get a refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app failed to verify my id.

I am having some difficulty verifying my id.

How do I contact customer support about my declined transfer?

My card isn't working at all. What happened?

I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?

Yesterday I had my phone stolen.  Please advise what I should do.

Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?

What should I do?  I topped off but the app reversed  it.

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take to prove my identity?

I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

Can I still use my account without verifying my identity?

I can't see a verification code anywhere

I got less cash than what I specified at the ATM.

I did not receive my purchase, how do I cancel it?

I bought an item at the wrong exchange rate.

I'm trying to take money from my account but its not letting me. Help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What proof do you need for my identification?

Why is the pending status on my cash withdrawal taking so long?

My last name has changed and I need to update my account details.

There's a payment that isn't mine on my app

Does your app allow currency exchange from USD to GBP?

Will money be added automatically when necessary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my identity not verified?

I need help proving that this is really me and to verify my identity.

Can you tell me where I can withdraw money?

What happened to my Top-Up? It's not reflected.

phone is at a hotel, can i still use app

My card was eaten by the cash machine what do I do?

I can't seem to use my card. Can you help?

I want to know why my top-up was reverted

I purchased an item and the exchange rate was wrong

I have a top up card. Where is the verification code?

How do I find out what countries you service and what countries you do not?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my id verified?

I tried to deposit a cheque into my account and it is not letting me.

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

Can I use this app to exchange between dollars and pounds?

I made a cash deposit going to my account but it is not there

I want to top up by transfering accounts, What do I do?

Why can't I get my top up to work in Apple Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Problem verifying my account

I think that somebody is utilizing my card without my authorization!

I was charged a hidden fee when I paid with card.

When using my card I was charged a fee for doing so, why?

What are eligible holding and exchange currencies?

why did my account decline a incoming transfer

I think there's a purchase at a store that I didn't go to.

I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me verify my identity.

why hasn't a transaction to a friend cleared yet?

I think there's a purchase at a store that I didn't go to.

how do I speed up identity verification?

Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?

What is the purpose of requiring my identification?

I was charged extra. Was the exchange rate for my payment last Saturday wrong?

Can you please explain why I was charged an extra fee for my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app isn't letting me log in, but my info is correct.

Is there a fee for adding funds with a credit card?

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

I received my card, how do I get it to show in the app?

Can I wait for you to send me a new card when mine's about to expire?

what is the leadtime for a new card to show up in the mail?

If my phone was stolen, do I need to do anything?

I want to close my account & I will never do business with you again.

In the app, I see a withdrawal I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app does not know it is me.

Why was I not able to get cash from the ATM?

I got a declining message during a transfer? please tell me why

How can I check for an unsupported merchant for my transfer request?

Where can i find my top-up verification code?

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

I made a purchase with my card and I was charged a fee for using it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app can't verify my information for identity proofing purposes.

How come I can see an extra charge for my transfer?

Could you tell me why my cash withdrawal was declined?

How can I periodically check the delivery of the card you sent?

My card is about to expire.  Where do I get a new one.

I need to transfer to my account and cant.

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

What is the maximum number of transactions I can do with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have trouble proving my identity.

I don't have a way to prove my identity.

I might have been charged on my debit statement by fraud.

My top-up was cancelled, could my bank be the problem?

My purchases from this morning still have pending payments.

If US cards have a top up charge, what is it?

I recently reported my card as missing/lost, and I just found it. Can I still use it?

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

I did not make this payment that I see in the App.

Explain the extra fee on my card when paying.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't verify my ID. Why?

My cash withdrawal shows as pending still.

What do I do about a debit on my account that I didn't make?

I found the exchange rate for my cash withdrawal is wrong

Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

I need to exchange my GBP to AUD, how would I do this?

I made a deposit in the ATM and it has not cleared

How do I top up my account with a bank transfer?

how come when i got cash the exchange rate was different than it should be

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app doesn't believe that I am myself

I sent payment with EU transfer and they still haven't received it. How long does it take?

Can you tell me what I need to do to have my pin changed?

Is there any reason why my card didn't work when I tried to top up?

I cannot seem to buy something online with my card? the payment comes back, what's going on?

Where are the ATMs that accept this card?

What are the currencies and cards that are supported with my account?

I transferred some cash and it has not arrived yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't have a way to prove my identity.

Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?

Can I quickly send a transfer from China?  How long will it take?

I haven't received my PIN yet. Do I need to get it from you?

Why hasn't the transfer shown up in my account yet?

I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.

I made a mistake and need to cancel a transfer.

I deposited a cheque a week ago but have yet to receive the cash.

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

Am I limited on the amount of disposable cards I can possess?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my identity verification process not working?

How can I check on the status of my new card?

I can't see a verification code anywhere

I was unable to transfer money from my account.

My account balance has not updated since I deposited a cheque recently.

Can you help me transfer funds from another bank account to this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having some difficulty verifying my id.

I'm having problems with ID verification

Which foreign currencies can I get transferred into my account?

how do I speed up identity verification?

I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?

Can I have a refund for one of your products?

It shows that the transfer on my account wasn't allowed.

What's the limit to how much I can top up?

Its been 3 days, How long will my transfer take to get to my wallet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm having a hard time proving my identity.

How do I get a refund for an unauthorized direct debit payment?

I cannot find my phone, what should I do?

I just had a wedding and I want to take my spouses name.

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

I'm having money transferred from Europe, how long will this take?

My purchases from this morning are showing up as payment pending. Can you tell me why?

What is this random charge of one pound doing on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app is having trouble verifying my identity.

The app does not believe that I am myself

what is this extra charge for a withdrawal?

My app is displaying a payment I didn't make

Why am I charged to get money from the ATM?

I didn't know I was going to get charged to use my card.

How much would I be charged for a transfer?

Please help me!  My physical card isn't working right.

I only have a card from the US is that okay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having trouble to verify my identity

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

i have tried everything to complete a transfer but can't, what should i do next

Can my friend send me money if it is not in US dollars?

Is there any way I can get more physical cards to use with my account?

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

Will you tell me how to exchange USD for GBP in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I unable to verify my id?

I'm having problems with ID verification

you got the exchange rate wrong for my cash withdrawal

I don't have my card in 1 week.  Should I be worried?

I need to add my new address now that I've moved.

I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.

I deposited money in the form of a cheque, but my balance has not increased.

I made a mistake and did a transaction to a wrong account, can I cancel?

I don't know where a direct debit payment came from

I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.

I ordered my card but it still isn't here

I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I dont have identification

I need help proving that this is really me and to verify my identity.

I no longer need AUD, I need GBP instead, how can I make this happen?

Can I add money automatically to my account while traveling?

If I need more than cards will I have to pay a fee to receive them?

Is it normal to see a fee for transferring money?

Why is my withdrawal wrong? I took out $100 but only received $20.

What should I do if I don't know my password?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I will not be able to verify my identity.

Can I use a bank transfer to add money to my account?

What are your exchange rates calculated from?

I just got married and I need to change my name

I have been charged twice on my statement.

I put my check in the bank, but I haven't gotten my cash yet?

I need to move money to another beneficiary. Why is it not working?

who should i contact if my refund doesn't go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Unsure how to provide my identity.

Help me!  I don't know what my password is.

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

Why was there a transfer fee on my account?

Is there a top-up limit that I have to stay under during a given period of time?

Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?

I want to return an item for a refund can I do that?

Show me how to look at the source of my current funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm unable to verify my identity

The app does not believe that I am myself

my phone was taken yesterday, what should I do about my account?

Is it possible for me to track the card is was mailed to me?

Can I use my bank account to send me more money?

Can you help me? I have a duplicate transaction on my account and I don't understand why.

The activation process for my card isn't working.

I have been charged twice for the same transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It won't let me verify my identity.

Unable to use my American Express with Apple Pay to top up my account

What was the cause for my card to be declined?

It's not letting me transfer money to my beneficiery.

Why did I get charged a fee for transferring money?

my payment was rejected, do you know why?

I did a transfer earlier but see that it failed to go through.

What is your maximum top up limit per day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm having trouble with proving my identity.

The app does not believe that I am myself

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

I cannot get my disposable virtual card to work

There's an unauthorized direct debit in my app.

What is the reason a transfer shows as pending?

Why is there some cash that I did not deposit in my account?

What do I have to do to get my virtual card?

Why did I get less cash than what I asked in the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I have to do to prove my identity?

Which documents do I need for this identity check?

I made a cash deposit to my account but i don't see it

I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?

Could you assist me in finding my lost card?

Can you tell me what I need for identity validation?

Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app does not believe that I am myself

Is there a limit to a disposable virtual card?

My card hasn't been working for even small transactions today.

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

Why have I been charged for pulling cash out of my own account?

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

Help!  I think my phone may be stolen or lost!

I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app is not able to realize that it is me.

This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.

Is there a reason my payment is still pending?

what is going on with my cash withdrawal? the exchange rate is wrong

I just moved. How do I give you my new address?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

I need to order a new card as my other one was stolen.

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

My card was stolen. What do I need to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having trouble verifying my id.

How long will it take for my payment to go through?

What do I do to lock my phone after losing it so my account isn't accessed

I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?

There was a transaction this morning that I'd like to reverse.

What countries do your accounts send and receive to?

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

Why do you keep declining my payment? I tried several times already with this card and it is just not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app failed to verify me.

I need help proving that this is really me and to verify my identity.

I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

I tried to buy something and it was declined and my transfers keep getting declined, Why?

I think my card is broken or something. I tried using it and it wouldn't go through, please help.

The cash withdrawal I took seems to be off. The exchange rate is wrong.

No Visa please. I want to continue with Mastercard.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me verify my identify?

I'm having problems with ID verification

What should I do if my phone is lost or stolen?

It is listed in my app that I made a payment which I did not actually make

I received the wrong amount of cash back

Can someone please explain to me where my source of funds came from?

Do I need to select a preference to receive my salary payments in GBP and, if so, where?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My identity is unable to be verified.

I need help proving that this is really me and to verify my identity.

I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.

I seem to be having trouble with my Google Pay Top. Can you please help?

I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.

If I want to add funds to the account using American Express, how do I do that?

My card didn't work at the ATM in Notting Hill.  Is my card working?

A transaction posted twice to my account.

Can I add money to my account with cash?

What process should I use to transfer money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't upload my identification.

What is the process for activating my card and using it?

How can I go about resetting my passcode?

I'm waiting for a money transfer to show, still.

Will you charge me for topping up with a European card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My app says that I'm not verified.

I need help proving that this is really me and to verify my identity.

Why did I get charged a fee for my card payment?

Does google play offer the service to Top up?

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.

What do I do if I believe to be a victim of credit card fraud?

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need help proving that this is really me and to verify my identity.

I'm having problems with ID verification

Which foreign currencies can I get transferred into my account?

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

I'm expecting a refund but it's no where to be seen

Why was my transaction charged an extra fee when paying with my card?

What flat currencies do you use for holding and exchanges.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can get my identification verified.

I'm having problems with ID verification

How do I exchange currencies using this app?

What is not accepted in order for me to top up my account?

There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?

What countries do your accounts support?

I need help finding the verification code on the top up card.

I got the incorrect amount of money given to me from my account

I tried to top up my account and it didn't work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain the card PIN to me.

I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?

I'm not sure how disposable virtual cards work. Please help.

Is it possible to use my apple watch for topping up?

I got an unexpected charge on my transfers. How can I correct this?

I was checking my statement and I think one of my card payments has reverted

What other currencies are available to change to?

Why has my deposit in the ATM not cleared yet?

I am trying to exchange AUD for GBP, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't get a PIN yet. What gives?

How many disposable cards can I have at one time?

I transferred some money but it is not here yet

I sent money about 5 days ago and the recipient has not received the money yet.

I had to pay money for paying with my card.

Is there a way to see my money's source?

Explain to me why a transfer would be declined.

I have a card payment which shows as pending

My wallet was taken and I see that someone is using my card!   Please help me!

Why do you require identification documents

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my pin? I don't have it yet

I transferred money but the balance did not update.

Why would my payment still show as pending?

I was trying to use contactless earlier, but it didn't work.

Will you be adding more currencies in the future?

I would like to know what your exchange rates are.

Why is it showing that my account has been charged a dollar that is showing as pending?

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: do i need to wait for my card before i get pin

How do I check security settings on my card?

What steps do I have to take to activate my card?

What is the maximum number of transactions that I can put on a disposable card?

can I link a card of yours I already have?

I am on vacation in Spain and need to change my pin.

Can you please tell me why my cash withdrawal is still pending?

I took out money from the ATM and it's still showing as pending?

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not have my pin yet

Do i have to wait to get the pin or can i set up a pin

Will you tell me how I am supposed to use the disposable cards?

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

My card isn't working at all, I need assistance. It's really frustrating.

I need to know what your exchange rates are.

How much are you going to charge me if I top up my US card?

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

How can I transfer money using my credit card?

Will I be charged to top off my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my PIN?

Could you please tell me your exchange rates?

What do I do if I see a transaction on my card that I don't recall making?

Which currencies can I use to add money?

Can I change my PIN without going to a bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The card PIN?

When exchanging, how much are the rates?

I need to add my new address now that I've moved.

How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.

How can I transfer money into my account?

Explain why a card payment would be cancelled?

I got cash and was charged a fee that shouldn't be there!

What does it mean if it says that my payment is pending?

I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card arrived but I don't know how to get my PIN.

How many transactions can I do with my disposable card?

I should not have been charged a fee for cash withdrawal.

How do I find out what countries you service and what countries you do not?

Account topping up bank transfers to my account assistance please?

would I need to pay extra for exchanging currencies?

why has a transaction to a friend been delayed?

I'm trying to verify my identity but can't figure out how, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I signed up, but don't have a PIN. Where can I find it?

For some reason my card payment didn't work

The bank charged me fees for withdrawing cash!

I am unable to transfer money. I believe it is not working because it states it was declined.

Why hasn't the transaction I did to my friend arrived yet?

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

Is there anyway to use a cheque to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The card PIN is not visible anywhere?

I'm concerned because my cash withdrawal is pending.

Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.

Are there any charges for European bank card for top up?

How come the money from the merchant appeared back into my account?

A fee that shouldn't be there is there after using my card!

If I need an additional card, is there a fee for that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can you tell me about the card PIN?

How many different cards can I have for my account?

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

How old do my kids need to be to open an account?

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my card PIN?

Am I getting charged for making a payment?

How can I find out where the funds are flow?

What information do I need to see my source of money?

I need to make multiple disposable cards in a day.

how do I find the code to verify the top up card?

There is a payment with my card which i definitely did not do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find the card PIN.

I don't know my PIN, how can I find that out?

I deposited a cheque a week ago but have yet to receive the cash.

How much will it be in order to pay with a bank transfer using SEPA?

How come the money from the merchant appeared back into my account?

I can't seem to use my card. Can you help?

I have a payment which has not been approved.

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I locate my PIN at?

How long does it take to make an urgent transfer from China?

Why is my balance the same after a transfer?

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

It's been more than a week since I had a return charged to my card, why hasn't it showed up?

My PIN can't access my card, can you help?.

Is there a top-up limit that I have to stay under during a given period of time?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I get my card PIN?

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

What do you demand for identity verification?

I attemped a transfer and it didn't go through.

How long will a transfer from Europe take?

I am not able to make a purchase because there is an issue with my card

I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i cannot find my card PIN

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

I found a charge on my debit that I did not make.

always exchanging currencies, do you offer a discount?

i withdraw cash from the ATM and was charged a fee

How long will a cash withdrawal be pending?

How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?

How many days until my US transfer arrives?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the PIN separately delivered?

I don't think I made this transaction on my statement

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

I paid with my card and ended up being charged a fee.

How much is it to send out additional cards?

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

Why am I charged a fee for using my card on some purchases?

If I top up using a European card is there a charge?

What to do if my card has been used without my permission?

I received a returned payment that I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where should I look for my PIN number at?

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

I already have a card and want to link it

The app reversed a top off I had.  What should I do?

How long is the wait for a money transfer to show up?

Looks like my card payment was cancelled.

I have a disposable virtual card. Is there a limit to how many times I can use it?

How do you decide what your exchange rates are?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a PIN?

I need to move money from one of my other accounts to this one.

My card is showing the same transaction over and over again.

Can you please explain why my beneficiary is not allowed?

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

Can you tell me the names of the fiat currencies that I can use at your institution?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I have access to my pin number?

How do I exchange currencies using the app?

I see a reverted payment on my account. Why has this happened?

I was using a foreign currecy to make a payment and the applied the wrong rate.

I got a message that my transfer is not possible.  What is happening?  I need this to go through please.

Why was the exchange wrong for the item I purchased?

What fees are there for adding money using an international card

I think my card has been compromised in some way.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: still need to get card pin

Can you tell me why I was charged extra when I withdrew money?

Are there any fees when exchanging to foreign currencies?

I needed $100 but all it gave me was $20.

Please tell me how I can get a virtual card.

Would I need to pay extra for currency exchanges?

The machine gave me the wrong amount of cash.

I've been trying to do a transfer multiple times and have failed? Is the system down?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't received my PIN yet. Do I need to get it from you?

Why do I have duplicate transactions for one purchase?

I can't find my card!  What should I do?

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

My card is going to expire, what do I do?

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

In what increments can I top-up my card?

Please explain to me how to know where my funds are from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a question regarding the PIN of the card?

What fees are there for adding money using an international card

tell me how to get a refund for something I bought.

What's the card you sent me's tracking number?

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

The exchange rate you are using is bad.This can't be the official interbank exchange rate.

Do you offer disposable virtual cards too?

I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

can I link a card of yours I already have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have a card PIN?

Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.

I did a transfer and I was charged a fee that shouldn't be there!

I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

I'm still waiting for my card that was issued a week ago. What should I do?

What are the fees for using a European bank card?

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

There was an extra fee when I paid with the card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help, I don't know what the PIN is to my card?

How do I get started when I get my card?

Why did the cash deposit not show up in my account?

I'm not sure where this charge came from.

I dont know what happened, but my payment was cancelled

Why has my card been declined?  whats the deal?

Why did you charge me a fee when I made a transfer?

What is the greatest number of times that I can top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: So, the card PIN?

I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.

I paid two weeks ago and just got refunded

Is there a discount for multiple currency exchanges?

I don't have my card after 1 week. What are my next steps?

How long will a transfer from China take? I need to transfer something from there.

I still don't have a card. How do I get one?

I wasn't able to use my card today when I went out for lunch. Wondering why that is?

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

I deposited a cheque, but the balance hasn't changed yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my PIN the same thing as my passcode?

I got a strange cash withdrawal in my statement

Will I see fees from adding money with an international card?

I transfered my balance a while back.  Why doesn't my account reflect this?

What steps do I need to do to delete my account?

How long does it take for the transfer to go through?

I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?

Shopping on line I was declined when trying to buy something.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't been sent my new pin!

What is your refund policy for products I have purchased?

Why do I see an extra fee on my statement?

What is your maximum top up limit per day?

I believe that the rate of exchange for my cash withdrawl is incorrect.

why is there a service fee on my statement?

I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?

Are there restrictions to transfers to certain accounts?

What's wrong with my ID? I can't verify it.

Please tell me why I would have to pay a fee for a recent payment. Thanks.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get started when I get my card?

I want to top up my account. What payment methods are supported?

Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

What do I do if I still have not received my new card?

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.

Can I receive a refund for an item I purchased?

Can you tell me when my card will arrive?

Is it possible to get both Visa and Mastercard from you?

Hi, I have an apple watch. How do I use it to top up my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When do I get my PIN?

There's a card payment with a name I don't recognize

What kind of cards an currency do you support?

Tell me what ATMs allow me to change my PIN.

How do I get Top Up to work in Apple Pay?

What currencies can I use to top up my account?

I do not need GBP, I need AUD, how do I convert it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do I wait for my PIN

I'm not sure what to do about the PIN, because I don't have one yet.

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

Are transfers not free? I didn't know I would be charged for transfers.

I am unable to use my card for some reason.

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

Why won't you let me name X as a beneficiary?

I cannot tell what my top up currently is.

Can you tell me what this cash withdrawal is?

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the PIN number found?

There is a repeat charge for the same item

For what reason is my transfer still pending now?

Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.

I deposited cash this morning, but it is not yet available.

I need to verify my identity. How do I do that?

How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I set up my card PIN?

How come my cash withdrawal came with an unnecessary fee?!

Today I was out eating and my card was declined. Why's that?

How long does it take for a transfer to reach my account?

Is it possible for me to change my PIN number?

There is a direct debit that I didn't set up, what should I do?

What do I need to do to perform identity checks?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: do i have to wait for a physical card before i get my pin

I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.

I'm checking the app and I see a payment that's not mine.

My cash transaction isn't showing on my receipt

While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?

How can I know where did my funds come from?

Why would my transfer result in a decline message?

How can I check on the status of my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I find the PIN?

Can you tell me where my funds come from?

How can I get a virtual card for a one-time transaction?

Why am I getting declines when trying to make a purchase online?

Is there a charge for sending out more cards?

A direct debit appears in the app but I didn't authorize it.

What is this withdrawal as I do not remember making it.

My transfer is stuck pending? How do we fix it to it goes through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will the PIN come separately?

I'm looking in the App and can't find my PIN, where should I look?

Can I transfer money to my account with the app?

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

How much do I have to pay if I want to transfer money?

I don't think the transaction has gone through, so can I cancel a transfer?

Help! I need to transfer something to China.

Is my country's currency supported by your system?

I'd like to open an account for my children. How can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In the app, where do I find my card PIN?

I hate this company! Can you delete my account?

I deposited a cheque, why isn't my balance showing that I did?

I would like to know how to transfer money into my account.

The store card reader would not accept my card.

is there something blocking me from making transfers

My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I find my card PIN?

I bought something with my card and I was charged a fee

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

Do I need to go to a physical bank to change my PIN?

I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?

When I tried to pay in a store my card din't work

I don't know where a direct debit payment came from

How much do I have to pay to accept an international transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will my pin number be sent with my card?

do i need to wait to get my card before getting a pin

When are you going to transfer the money?

I need a single use card for shopping online

Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.

Something is wrong, my top-up is gone and I don't know what happened to my money.

I need to know the if there is a limit on the amount for auto top-up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I set my physical card PIN?

I may need to dispute a Direct Debit payment.

I am sure I have plenty of money to transfer but my transfer is being declined.

Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.

There is a payment that has not processed.

Can I change my PIN without being physically present?

I locked myself out of my account, how do I unblock my PIN?

I think my card is broke it's not working anymore

How long does it take for a bank transfer to show on my balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can the pin be located?

What is the function of the identity check

What do I do if I got the wrong amount at the ATM?

can I link a card of yours I already have?

I lost my phone and need help protecting it.

What can I do about a direct debit transaction on my card that I didn't make?

I would like to reactivate a card and wondered if that could be done?

Why did I get charged when getting cash?

I am unable to activate my card, it won't let me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my PIN, where is it?

What is the fee if I use a European bank for a top up?

2 weeks ago I ordered my new card.  It isn't here.  What should I do?

I need assistance addressing a direct debit that I did not do myself.

Why was my cash withdrawal declined by the ATM?

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

Please tell me the steps to verify my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you deliver the PIN separately?

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

Can I transfer something urgently from China? How long does it take?

How can I create another card linked to this account?

I tried my PIN too many times and now my card won't work!

I need to transfer money into this account from my other bank account.

I'm having difficulties changing AUD for GBP. How do I do this?

Is it possible to access my phone from the hotel/

Can I get a full list of instructions for identity checks?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How is my PIN sent?

The cheque I deposited isn't showing in my account

I'm checking the app and I see a payment that's not mine.

I want to know where my money comes from.

I would like to be assisted with the activation of my card.

How can I check to see where my funds come from?

What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I find my PIN number?

I didn't initiate a direct debit that I see on my account

I need to find out where the card is that I ordered.

There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.

Do you support direct deposits from my employer?

Can I link my card I previously received?

How long should it take for a transfer to go through? I have been waiting a while.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my PIN located?

The ATM machine would not give my card back

I want to reverse a transaction I did this morning

Is there a problem that makes my payments show pending?

Why was I charged extra when transferring?

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

I tried to transfer some money and it hasn't done it yet - what's going on?

How long does transfer from the US take?

How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My pin isn't here yet

my pin hasn't arrived in the post! How do I cancel it or get a new one?

It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.

Are there specific ATM's I can use with this card?

My transfer says pending. What does that mean?

I would like to have assistance with activating my card.

Does Apple Watch support the topping-off of my account?

I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?

Where did the  €1 fee in my statement come from

My phone is at the hotel.  How can I use the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how to get card pin?

Can you tell me why my pop-up is still pending?

There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.

Is it possible to get a Visa and Mastercard from you?

There is a direct debit payment I don't recognize.

I'm still waiting for my card that was issued a week ago. What should I do?

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's my pin number?

There was a direct debit transaction I have don't think should be there.

I got a new address and need to change my information.

Can you tell me what this fee is on my statement?

Why did you charge a fee when I withdrew from an ATM?

I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?

My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

My friend says he hasn't received my transaction

I will be traveling and want money to be added automatically in certain intervals. Is this possible?

Why isn't my refund showing in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know my PIN, how can I find that out?

why is there a fee for the transfer I made?

I paid with my card so so why was I charged a transaction fee?

I want to hold and exchange fiat currencies, what can I use to do so?

What flat currencies do you use for holding and exchanges.

I am not comfortable verifying my indentity.

Will I get charged on a foreign currencies exchange?

I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!

I was told to verify my identity, how do I do that?

A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I find my new pin?

I'm using the app and I noticed a payment that I didn't make.

There's a duplicate charge on my account?

What happens if my card payment is cancelled?

I put money into my account in the form of a cheque, but my balance did not change.

Why did I have to pay extra because I paid with my card?

If my PIN number is rejected, how do I solve it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do i have to wait to get the pin or can i set up a pin

how come when i asked for 100 it only gave me 20.00 in the app

I've obtained the card, how do I enable it on the app?

The disposable cards, what are they for?

Why isn't my Google Pay top up working for me? Did I do something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In regards to the PIN of the card?

do i need to wait to get my card before getting a pin

My card hasn't been working for even small transactions today.

Why did I get charged one pound seemingly randomly?

Does it cost much or take long to get a new card? Mine is about to expire.

I an not sure but it looks as if a card payment I made was cancelled.

I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does the PIN come under separate cover?

I've been waiting ages and my PIN hasn't gotten here.

I deposited a cheque, why isn't my balance showing that I did?

Is it possible to get a card when i'm not in the UK?

The app is showing mt withdrawals that aren't  mine.

Why isn't my refund showing in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am yet to receive my pin.

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.

What kind of fees will I pay when I transfer?

I sent money to my family last Friday but they don't have it.

I want to transfer money into my account, what do I do?

How long should it take for a transfer to go through? I have been waiting a while.

I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i get a pin for my card

I am not able to see the card PIN anywhere?

I tried using my card at multiple vendors and now it's not working.

The money has not yet been placed in recipients account.

I wasn't able to do a transfer to an account

I need a new card and I live in the United States.

What are the guidelines for the disposable cards?

This transaction needs both a Visa and a Mastercard.

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

Help! When will the card arrive at my home?

Would I be able to top up as much as I can?

I can't recognise this Direct Debit payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have my card, when whill my PIN be available?

Why do you need all these details about my identity?

I have a disposable card but it does not work?

Why is the cash transaction still showing as not completed?

i haven't received my order and want a refund

I am trying to find out how to exchange currency X with currency Y.

Why is top up not working if I use my American express with my apple pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Show me where I can see the PIN?

what can I do if I got my American Express in Apple Bay but top up is not working?

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

Is it possible to get one of your cards in the European Union?

How can I hold and exchange fiat currencies?

I went to top up my card and it was cancelled.

Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not able to see the card PIN anywhere?

The App shows a fraudulent payment made on my account.

i needed money for a night out with the girls but i was declined, why?

What's the limit for disposable virtual cards?

Can you tell me where to find my top-up verification code?

I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?

I want to reactivate my card, I thought I had lost it but found it again this morning.

I got an unexpected charge on my transfers. How can I correct this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my card PIN?

How long until the transfer is reflected on my account balance?

I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?

Do you have a list of the cards and currencies supported?

Can I see the source of my available money?

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

Why does it show that my transfer is still pending?

Why would a transfer to a beneficiary not go through?

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find my card PIN?

I did a transaction this morning and now I want to cancel it.

I was trying to use contactless earlier, but it didn't work.

I purchased an item and the exchange rate was wrong

My account was charged a fee. When did you start charging extra for card payments?

Do I have an option between Visa and MasterCard?

I just pulled money out of the ATM and was charged a fee, WHy?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I dont have a pin

How long does it take for me to get my pin

What reasons could cause my top up to be reverted

Why is there a $1 charge on my statement?

Who should I talk to or go to resolve a duplicate charge on my statement?

While getting cash, I was charged a fee.

The exchange rate for my electronic payment is incorrect.

I took out money and there is a fee.  Why?

I just got married and I need to change my name

It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't have a PIN at this point.

What commission do you take for currency exchage?

Is there any way i get a disposable virtual card as well?

I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

What do you need for the identity verification

I've never been to that store.  That's a fraudulent charge.

Do you offer account services for children and teens?

I know I'm getting a new card but would like know when I can expect to receive it.

What is this random charge of one pound doing on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the card PIN located?

I need to add a serious amount of cash to my card, how do I do that?

I won't be pleased unless I get a Mastercard.

There is a direct debit charge on my account that is not mine.

i have used my card online before and wasn't charged, why am i charged now

I think there's a purchase at a store that I didn't go to.

I would like to cancel my previous purchase.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my pin hasn't arrived in the post! How do I cancel it or get a new one?

Why will my transfer not go through?!  Keep getting an error message.

With one disposable card how many transactions can i do?

I was charged a fee when withdrawing cash, can you explain why?

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

Does Apple Watch support the topping-off of my account?

What was the extra charge for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me about the card PIN?

When I got cash the exchange rate was wrong

Why is the payment on my card still pending?

I would like some more physical cards, what is my limit?

Do you have info about the card on delivery?

Why was I charged twice for the same transaction?

Are there any express fees if i want my new card faster?

I have a US credit card, will you accept it?

Are extra charges added for sending out additional cards?

My statement shows and extra 1$ that was charged to it and I would like to know why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I locate my PIN now that I have my card?

How do I check security settings using the app?

I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!

Why did I get charged twice for the same thing

What are the charges for recieving SEPA transfers?

I need to exchange my GBP to AUD, how would I do this?

I need a single use card for shopping online

I would like to order a virtual card, where can I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I find my PIN?

What steps do I need to take for the identity checking process?

Is it on purpose that my payment has been returned to my account?

My identity verification is not working.

I took out money from the ATM and it's still showing as pending?

from where are coming your exchange rates?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't received the PIN yet.

how much do I have to pay for exchange of currency?

I was charged multiple times for one purchase

what happened to the money after i put in the wrong info and it got declined

What is the charge for using a Top up card in the US?

I'm due a refund and it is not on my statement.

My card is almost expired.  How fast will I get a new one and what is the cost?

I have a new phone number and need to edit my contact information.

Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How will I know my pin number?

What is the time frame for european transfers?

i entered my pin in wrong and got it frozen. how many tries do i have

Does the app allow for exchanges between currencies?

My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?

I made a payment but the app cancelled it.

My top-up hasn't gone through, what happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know what my PIN is?

What is the number of transactions I get with a disposable card?

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

When I got cash, my exchange rate was off.

What is the verification process used for?

Why does my statement show a $1 charge on my account?

from where are coming your exchange rates?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I find my PIN for my new card?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

I want to get a Visa and Mastercard, is it possible to get both from you?

What are the steps to change my PIN to something else?

What would be a reason my transfer got declined?

If I want my son to have his own account is that possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find my PIN anywhere.

I need to change my last name on my account because I just got married.

What do I do if I have forgotten my passcode?

I need a quick transfer from China.  How long would that take?

I made a bank transfer and the balance hasn't updated yet.

I made a cash deposit, but it hasn't shown up in my balance yet.

In the app I see a direct debit that I don't recognize.

I made a cash withdraw and it shows up as pending why is that?

I want to reactivate my card, I thought I had lost it but found it again in my jacket.

Someone has stolen my phone, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you deliver the PIN separately?

How long does it take for me to get my pin

My top up card needs verification and I don't know how to do it

Which part of the app do I order virtual cards from?

what is the exchange rate for foreign ATMs

Why did the cash deposit not show up in my account?

How do I top up my account with a bank transfer?

I was charged twice for a few things this week when I only bought one. What do I do?

Can I use my account although the identity verification has not been accepted yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm looking in the App and can't find my PIN, where should I look?

Is it really necessary to verify my Identity?

How long do transfers take to show up in my account?

Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?

Can I use a different bank ATM than my own?

I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.

How do I find out where my funds came from?

How can I revert a transaction from this morning?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How will I receive my PIN?

I don't think I should have been charged a fee to use my card.

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

Please give me both a visa and a mastercard.

The correct exchange rate wasn't given to me for an item I purchased.

i need to add express delivery if that's an option

For a week now, I have tried to use my card and it is still not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot find my PIN.

My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?

Can I apply for one of your cards if I live in the EU?

What's the process for terminating an account?

Waiting for the cash I deposited this morning still

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

I want to transfer a sum of money from another bank account I have into this one

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i have yet to get my pin

Where can I find my PIN? I haven't gotten it yet.

Why is there a pending hold on one pound on my statement?

If my account is low in funds, can I set an auto top-up?

I would like to edit my personal information .

I wanna revert a transaction i did this morning.

Please help me unblock my pin which I put the wrong one too many times.

Where's the money from my transfer from Europe?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have not received my pin yet

let me know how many disposable cards I can have?

I just checked my statement and saw a $1 charge, why is it there?

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

I forgot what my pin number is and now am blocked can you help me get in?

My app was on the phone and I was mugged.  What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i create my own pin right away

I've been waiting ages and my PIN hasn't gotten here.

I think someone is using my card without my permission!

Where can I get my currencies exchanged?

I have a cash withdrawal on my statement that I am unsure of.

I already have an account. Why can't I use it unless my identity is verified?

I was supposed to receive my new card by now, but it hasn't came in.

How long does it take for a purchase to go from pending to authorised?

I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

How long will it be to get this new card?

Instruction: Given an online banking query, retrieve another query with the same intent