Question: What do I need for the identity check?

how can i get it to add money automatically while travelling

I would like to get additional physical cards at this time

The app is showing a direct debit payment that I never made

Why is my transfer more expensive than I thought?

I want to get rid of the account, and delete personal information .

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What steps do I need to take for the identity checking process?

What is needed for the identity verification?

I had a dollar charged to my account that's still pending and wanted to know what the charge is for?

My card payment has the wrong exchange rate

Do I need to go to a physical bank to change my PIN?

Is it normal to be charged an extra fee when paying with my card?

Is there a reason there's an extra fee on my statement?

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not sure how to complete the identity checks process.

What are the steps for the identity checks?

am afraid someone may have gained access to the info on my card.

Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

What are the sources for the funds in my account?

How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

How long does it take to recieve my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you check my identity?

What do I need for the identity verification?

Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.

I was checking my statement and I think one of my card payments has reverted

What currency is acceptable for a top up?

If I don't live in the UK, can I get a card?

Why am I charged an extra fee on my card?

There are transactions that I don't recognize. What do I do if I think someone is using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What ID do I need to verify my identity?

Can I get a full list of instructions for identity checks?

How long will it take for the money to reach my account?

Why am I being charged to transfer funds?

Will it be possible to change from USD to GBP with this App?

I am unable to activate my card, it won't let me.

What is this random charge of one pound doing on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For the identity check, do I need any kind of documentation?

I purchased this item and would like a refund

Is this app capable of exchanging currencies?

how long does it take for a transfer to arrive

I did not get the right exchange rate while getting my cash out.

What currencies can be exchanged in the app?

What would II do if I wanted to activate my new card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need for the verification check?

Can the exchange rate change while I am in the process of making a withdrawal?

Balance hasn't been updated following a bank transfer

I put money into my account in the form of a cheque, but my balance did not change.

The ATM didn't give me the full requested amount

I want to reactivate my card, I thought I had lost it but I found it.

When I travel, can it automatically add money in certain intervals?

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain how to verify my identity?

Tell me what the steps for the identity checks are

I made a cash withdrawal at an ATM but it still says pending in my account.

I made a bank transfer from my UK account today, but it's not showing.  Can you check status?

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

Please explain why my payment was declined? I thought everything was good.

what is the age limit for opening a new account

I want to add money to my card, what payments do you accept?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to fill out the identity form?

For the identity verification, what do you need?

I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?

Do you let me choose between Visa and Mastercard?

What's the limit to how much I can top up?

I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?

i received my American Express in Apple pay, is there a reason why top up is not working?

what is the exchange rate for foreign ATMs

I urgently need to transfer something from China. How long can I expect it to take?

I believe my card has been compromised as there are funds showing that I did not receive.

What is the charge for exchanging currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What documents do I need for the identity check?

Can I get a full list of instructions for identity checks?

I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?

My payment is in the app but hasn't gone through yet

What is the highest amount I can top-up?

Can you tell me why my top-up was canceled?

My son has just turned 13, is he old enough for an account?

I have to quickly transfer something to China. How long will it take to arrive there?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where in the app do I go to verify my identity?

How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.

Is identity verification required for me to use my account?

Can I have another card in addition to my first one?

How long does it take to prove my identity?

I need information explaining why my top-up failed to go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do to perform identity checks?

If I'm getting my identity verified, what all do I need?

I travel a lot, can I get a bulk currency exchange discount?

My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

what happened to the money after i put in the wrong info and it got declined

Why was my exchange rate a different amount than usual?

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

On the card that is coming, what's the tracking info?

How come the money from the merchant appeared back into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what documentation do I need for the identity check?

What are the steps for the identity checks?

I had to pay money for paying with my card.

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

I would like to be assisted with the activation of my card.

What are the various currencies and cards that you offer support for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How and where can I find the identity checks?

What do you require for identification verification?

ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!

I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?

I was unable to transfer to another account.

What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.

Why is my last cheque deposit taking so long?

I would like some more physical cards, what is my limit?

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not sure what I need to verify my identity.

What is the identity verification process?

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?

how much does it cost to add money to my card

What is the minimum age required to open an account with your service?

How long will I have to wait for my money to be in my account?

For SEPA transfers, what kind of charge will be applied?

Can I use my Apple watch to fill my gas tank?

Is there a fee for sending additional cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How recent do my documents need to be for verification?

Why was a fee added to my bill when I used my card?

How do I reverse a transaction on my account?

new customer and filling gas for the first time today, not working,

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I use to verify my identity?

What form of identification is accepted?

What is the cost for currency exchanges?

What fiat currencies do you allow exchange with?

I need to know where do my funds come from

My balance is not right. It has not been updated for the cash or cheque deposit.

I wanted to know why i got an additional fee when i use my card.

I would like a virtual card...how do I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I validate my identity.

How can I put more money into my account?

After a transfer, I see an extra fee.  Why?

Why hasn't the transfer shown up in my account yet?

My transfer to a beneficiary was rejected.

I think I deserve a refunded on a certain item.

Transfers from the US how long will the wait be?

What does it mean if my cash withdrawal is pending?

Why is the exchange rate on my card wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: im worried about fraud how do you protect my account

I was told to verify my identity, how do I do that?

I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.

I got charged twice for the same payment. Please removed the pending payment. Thank you.

When I topped up the app has seemed to reverted it.

Can I apply for one of your cards if I live in the EU?

If I am running low on credit can I auto top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me what the steps for the identity checks are

What am I going to need in order to verify my identity?

Is there any way to know how the transaction got on my account?

Which cards and currencies are supported?

Please provide me a list of ATMs that accept my card.

Why did I only get $20 now the full amount I wanted?

I think my card has been compromised in some way.

Is there a top-up fee if you add money in USD?

Can you please inform me of the restrictions for the disposable cards.

I get a "decline" message when doing a transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i verify my identity i the app

What do you require for identity verification?

I had transferred some money but the balance hasn't changed.

Does it cost anything to do currency exchanges?

Why didn't I receive all the cash I requested?

I withdrew some cash, when is it going to show?

Is there any way to get my salary in a different currency?

How much can I withdrawal in one month without incurring fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I verify my identity?

What documentation do you accept for the identity check?

Am I limited on the amount of disposable cards I can possess?

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

is there a way to see where funds come from

There is a weird payment in my statement.

How come the ATM won't give me my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What documentation is needed for the identity check?

If I'm getting my identity verified, what all do I need?

I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?

I made a transaction this morning but I need to revert it now.

I know there's money in my account, why did my account decline me?

I would like to order a virtual card, where can I get one?

I don't have my card in 1 week.  Should I be worried?

Will you accept my salary if it's in another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need in regards to identification?

I can't verify identity through the app.

When I bought something abroad, the exchange rate was wrong.

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

I think my account has been hacked there are charges on there I don't recognize.

Is there a longer processing time for international bank transfers?

Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.

I keep trying to make a payment, but it doesn't work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Let me know what the steps for the identity checks are

What are all of the different steps for identity checks?

Can I wait for you to send me a new card when mine's about to expire?

How will I know what the exchange rate is?

I just replaced my phone so do I have to make a new account?

The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

When does my transfer from the US arrive in my account?

I think the bank made a mistake on the exchange rates

How long does it take to verify a person's identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why do I have to show my ID

What documents are required for proof of identity?

I deposited a cheque, but the balance hasn't changed yet.

The app shows a withdrawal that I did not make or authorize.

My card got trapped inside an ATM, what should I do?

I want to find out what happened to my new card?

How long will it take to have my card mailed to me?

I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?

What currencies do you accept for adding money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is needed for the identity verification?

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

why hasn't a transaction to a friend cleared yet?

I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.

Is it possible to have an item refunded?

Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?

Why haven't I gotten a virtual card yet?

Can you tell me when my money transfer will go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What type of ID do you accept?

What form of identification is accepted?

Are there any ATM's near me that accept this card?

Is there any type of fee for currency exchange?

I found my card! Can I link it back into the app?

Can you help me reset my passcode? I forgot it.

What happened to the money that I deposited?

would a visa or mastercard be more suited to me?

Can turn my money into another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was told to verify my identity, how do I do that?

What documents do I need to validate my identity?

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

the product is not working, can I get a refund?

I bought something in another country but the exchange rate is wrong

I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

Why hasn't my transfer from Europe gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the identity verification process?

what steps do you take to check identity

I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?

European bank card for top up will come with any extra fees?

Hi something is going on with the app.  I see some payments I didn't make?

I sent a payment, but the person I sent it to says they don't have it

Why is my transfer pending when I already made it?

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to verify my identity. How do I do that?

For the identity check, what kind of documents do I need to have?

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

Could I chose the date to have it delivered?

I would like to know how my friend would be able to send me money

Is there a way to view the history on where my funds came from?

I was charged extra. Was the exchange rate for my payment last Saturday wrong?

I know there's money in my account, why did my account decline me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For the identity verification, what do you need?

I sent money to a person and they haven't received the payment yet.

How do I know if my top-up went through?

Why hasn't my refund appeared on my statement?

I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?

I just transferred some money. Why was I charged a fee?

Is there an age limit to when my child can use these services?

I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?

Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What form of identification is accepted?

What are the steps for the identity checks?

I did a transfer earlier but see that it failed to go through.

I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?

I was charged twice for the same purchase!

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

Are there going to be fees from adding money with an international card?

My card is stuck inside the ATM, what am I supposed to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I prove I am who I am?

I would like to change my personal details.

What is this card payment, I do not recognize it.

I would like to activate my card what do I need to do?

How can I transfer money using my credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why must I prove ID

What needs to be provided for identity verification?

I was informed that transfers were free. I noticed I have a fee but why?

Can I use my Apple watch to fill my gas tank?

I'm supposed to be getting a refund but it hasn't shown up, now what?

How do I exchange currencies using this app?

How do I add an existing card to the app?

What can I do with a disposable virtual card?

What are eligible holding and exchange currencies?

Can I use this app for both USD and GBP?

Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know how to verify my identity.

I have a question regarding the PIN of the card?

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

I'd like to know how transferring my money into my account works.

After depositing a cheque my balance did not change.

I have to quickly transfer something to China. How long will it take to arrive there?

I received a transfer in GBP how do I change it to a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is necessary for the identity verification?

For the identity check, what kind of documents do I need to have?

I didn't see the money I added to my card.

Why haven't I seen the cash from the cheque I deposited yet?

I need to transfer something to China. It is urgent. How many days will it take to get there?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what steps do you take to check identity

Why is my transfer still pending after all this time?

I saw a payment come out of my account for a merchant I don't remember.

How can it be that my Card is not functioning anymore?

Why was I charged an extra fee when paying with card?

If my identy verifacation hasn't gone through can I use my account?

There's a cash withdrawal I am certain I did not make

Help me create several temp cards every day.

I bought some things in the morning but the payment shows as pending

There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a full list of instructions for identity checks?

What do you need for the identity verification

There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?

How long do I have to wait for the transfer to be finalized?

Can you let me know why my cash withdrawal is still pending?

Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.

I can't see my Google Pay top up. Is it not working correctly?

How do I replace my card before it expires next month?

What is the time frame for european transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you need for the identity verification

What documents are required for proof of identity?

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

Do you have any options to top up with a cheque on my account?

Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?

Is there an age limit to when my child can use these services?

How long does it take for a new purchase to stop being considered pending?

Given a choice, I'd rather have Mastercard.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What forms of ID work for verification?

What are the steps for the identity checks?

Can I choose between Visa or MasterCard?

How do I link a new card to an existing one?

I have received my American express in apple play, looks like top up has an issue, please help?

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

What are the disposable virtual card limits?

I won't be pleased unless I get a Mastercard.

I'm not able to withdraw money from the ATM but I'm not sure why.

Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What will I need to verify my identity

What are the steps for the identity checks?

I would like to transfer money into my account.

What should I do to top up using my Apple Watch?

Is there a way to lookup where funds came from?

How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.

Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What needs to be provided for identity verification?

What do you require for identity verification?

I could not get my card to work at a shop.

How can I top up my account and which currency can I use?

I used foreign currency to buy something and I think the rate applied is incorrect.

How many payments can I make using a virtual card?

Can this app exchange American and English currency?

I was charged a transfer fee, why is that?

Why hasn't my balance been updated from the check deposit I made?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps for the identity checks?

What am I going to need in order to verify my identity?

I made a cash withdrawl and there is a charge.  What is this?

I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

How long will it take to transfer from europe?

I'm interested in what your exchange rates are based on.

I wanna revert a transaction i did this morning.

I was unable to transfer to another account.

How do I delete my account? I am dissatisfied with the service.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I'm getting my identity verified, what all do I need?

Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

I tried to make a transfer, but it didn't work.

Who should I talk to or go to resolve a duplicate charge on my statement?

I answered so many questions about my identity. Why do you need this info?

Can you tell me why my transfer is failing and help resolve?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what I need for identity validation?

What are all of the different steps for identity checks?

Can I use my account although the identity verification has not been accepted yet?

What is the function of the identity check

I moved and would like to change my address.

I need an actual card that I can hold in my hand, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What proof of identification is needed?

What do you require for identity verification?

How much would it cost me if I transfer?

There is a payment that is not mine in the App.

What happened to my Top-Up? It's not reflected.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I verify my identity online

What is needed for identity verification?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

The exchange rate for my payment last Saturday must be wrong because I was charged extra.

I need to exchange foreign currency will i be charged?

I purchases several items today. Why are they still showing pending?

do i have to wait for a physical card before i get my pin

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what i need for the identity check?

My account is locked because I used the wrong pin too many times.  Please help.p

Why do I need to have my identity verified?

I am inquiring about your auto top up feature.

How many disposable  cards are available per account?

Can I use a different currency with my salary?

Something is wrong, my top-up is gone and I don't know what happened to my money.

i accidentally entered in my retailers information, what should i do next

Where are the ATMs that I can use Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What am I going to need in order to verify my identity?

What do you require for identification verification?

I would like to report an issue with my product and want to get it refunded

Does this app have the same exchange rate as third parties?

Why can't I withdraw cash from this ATM?

I thought you guys offered free transfers. Why was I charged?

What are these disposable virtual cards all about?

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you require for identity verification?

I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.

I did a cash deposit to my account but it doesn't show up

There is a withdrawal on my account I didn't make.

I just received my card and I'd like to activate it.

What do I do to lock my phone after losing it so my account isn't accessed

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What documents do I need to validate my identity?

Is there a charge for cash withdrawals? I always thought it was free.

What do I need to do to link my new card for my account?

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

Is identity verification required for me to use my account?

What are these disposable cards meant for?

Is it possible to get both Mastercard and Visa card from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you require for identification verification?

How do I go about verifying my identity?

I want to reactivate my card, I thought I had lost it but I found it.

Why am I being charged for the same thing twice?

There's a payment in my history I don't recognize

I got charged a fee for transferring money.

I need to transfer funds from my other bank account into this bank account.

I want to transfer money from another account into this one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is needed for identity verification?

What do I need for the identity verification?

I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.

Why is my beneficiary not being allowed to get payment services?

What's going on with my card? I've tried multiple times and it never goes through.

Am I getting charged for making a payment?

The wrong exchange rate was used for my cash withdrawal

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

I didn't withdraw cash but I see that transaction on my app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What documentation do you accept for the identity check?

For the identity check, what kind of documents do I need to have?

How do I exchange currencies using the app?

I'm sure I have enough money so why didn't the store accept my card?

Are there businesses that don't accept this card?

How do I dispute a direct debit that I didn't do?

If I were to transfer, what would the cost be?

What happens when I money transaction doesn't show up on the receiving side?

Can you please check the exchange rate when I was getting cash?

What am I going to need in order to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need for the identity verification?

Show me how to look at the source of my current funds?

Why did I only get $20 now the full amount I wanted?

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

My statement shows charges for things I never purchased. Were my account details stolen?

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

I need my card to be activated right now.

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

I can't see a top-up top-up verification code.

How are exchange rates calculated at this bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Show me how to verify my identity?

How do I use the app to exchange currencies?

Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?

What would be a reason my transfer got declined?

Can you tell me why I was charged $1 for a transaction?

Since I need to exchange currencies frequently, would you be able to offer me a discount?

Can I go ahead and use my account even though my identify hasn't been verified yet?

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are all of the different steps for identity checks?

I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

Why are you charging me fees for using my card?

Transfer unable to be completed, states 'declined'

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

Why hasn't my transaction been completed?

the exchange rate for my withdrawal is wrong

I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about verifying my identity?

I got married and need to change my name.

I received a returned payment that I made.

What is taking so long on my transfer from the US?

Is there a longer processing time for international bank transfers?

What may be the reason that my transfer did not go through?

I'm still awaiting for the completion of the transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I use to verify my identity?

I have a transfer from the US, How long is the wait?

What is the function of the identity check

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.

Please explain why my top-up didn't go through.

Explain why my card payment wouldn't go through.

phone is at a hotel, can i still use app

Why did I get a $1 extra fee on the statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: with what can I verify my identity?

What documents are required for proof of identity?

I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

can I use my card before identity verification?

Can currencies be exchanged on this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What works for identity verification?

What documents are required for proof of identity?

I need a list of currencies you accept for exchange.

Why is my money not in my account. I have already sent it out.

When will you be taking orders for disposable virtual cards?

Why is my payment declined? It looked like everything worked ok and my account was fine.

What do I have to do to get the contactless to work?

How long will a transfer take from Europe?

Does your app allow currency exchanges between USD and GBP?

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For the identity check, what kind of documents do I need to have?

why was a extra fee added to my account for transfer ?

I need my card frozen cause it was used without my consent to take money out. It was in an odd place.

I don't understand why you want so much of my personal info.

What countries do your accounts send and receive to?

If my card expires next month, will I need to order a new one?

I didn't get the all the cash i wanted from the atm

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I verify my identity?

my identity hasn't been verified and i can't edit my details, what's next

How long does it take for a top up to go through

I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?

I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?

I was charged for a cash withdrawal, why?

My account isn't showing a transfer I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What documents are required for proof of identity?

On my transfer there was a "decline" message

I put some money in my account the other day and it's not gone in yet, can you help with this?

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

I purchased something abroad and the incorrect exchange rate was applied.

Shopping on line I was declined when trying to buy something.

The refund isn't appearing in my account

Can I receive a refund for an item I purchased?

Why was there an extra charge with the withdrawal of my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Supported countries

What are the countries you have offices in?

Why hasn't the transaction I did to my friend arrive yet?

Why isn't my balance updating?  I did a bank transfer and it isn't current.

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

I can't get the top-up to work! What's going on here.

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.

I have a duplicate payment on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You operate in which countries?

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

How can I fix this?  There is a double charge on my account.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?

Is there a specific date it can be delivered by?

I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.

Is there something wrong with the ATM? It would not let me pull cash out of my account.

I'm using the app and I noticed a payment that I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a card in the EU?

Tell me why I need top-up to be verified?

I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.

I have a new card and I need to activate it.

Why is there a random payment in my statement?

How simple is it to transfer money into my account?

I checked my account today and saw that I was charged an extra pound that I did not spend.

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

I moved so I need to change my address. How do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use it outside of Europe?

Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.

I was charged an incorrect exchange rate for a withdrawal.

What should I do if my physical card isn't working?

When I was abroad the exchange rate for me was wrong.

I can't see my Google Pay top up. Is it not working correctly?

Why does my statement show an extra fee?

I want to do a cash deposit to top up. How do I do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have my residency in the US, but I would love to get a card.

Which countries does your service work in?

When will my returned transaction show up on my account?

How do I know if i need a disposable card?

What is the first step that I should take after my card has been stolen?

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.

Why did I only get $20 when I asked for $100?

Why hasn't my friend received the money i sent them yet?

Why isn't my cash deposit showing up in my account? I deposited it this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which countries are you in?

I would like to know the countries you are offer services in?

I was charged a hidden fee when I paid with card.

What is this extra fee that I got when I used my card to pay?

Will I be charged any fees if I want to add money with an international card?

What's the phone number to freeze a card?

If I bought something I didn't like, can I get a refund?

What do I need to do to transfer money with my credit card?

Okay, I found my card, can I put it back in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can someone in the US have a card?

I entered the wrong pin too many times and now I think it's blocked. What do I do?

Will I be able to get both a visa and a mastercard?

What do I do if my payment was reverted?

I did a money transaction and dont have a receipt

I made a purchase but never expected to see a fee charged for the transaction.

What is the number of transactions I get with a disposable card?

My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.

I see a direct debit charge that I did not approve

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you offer cards for those in other countries?

What are these disposable virtual cards all about?

Is this app capable of exchanging currencies?

how come my withdrawal rate is wrong for my cash withdrawal

I received my salary in the wrong currency. How do I change this?

I am not sure but someone else might be using my card

How much is it to send out additional cards?

I sent some money but the intended recipient says it hasn't arrived

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I live in the UK. Can I get a card?

My app says I withdraw funds from my account through an ATM.

My account balance has not updated since I deposited a cheque recently.

I need to know what foreign exchange rate I can get.

Why is my identity verification process not working?

I would like to exchange currencies on the app. How do I do this?

I have transactions that I don't recognize - I think someone is using my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You provide support in what countries?

Can you tell me the countries you operate in?

What locations allow me to withdraw money?

I would like to know why a withdraw I made for some cash shows up as pending.

I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?

What do I do if there is a direct debit on my account that shouldn't be there?

It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?

I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.

If my card becomes expired what can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a card although I'm not in the UK

I would like to get your card in EU. Is that possible?

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

The exchange rate for my cash withdrawal was incorrect

This fee shouldn't be there after I paid with a card.

I know I'm getting a new card but would like know when I can expect to receive it.

I think something went wrong, I didn't get the right amount.

My card is expiring so how fast can I get a new one and how much will it be?

how can i transfer money from american express card

How can I hold and exchange fiat currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to get your card in EU. Is that possible?

Where can I find a list of descriptions the disposable cards have?

What is the fee charged for using my card?

Why did I get charged more for using my card?

I'd like to know where my funds come from.

I haven't received my card yet, how long does it normally take?

I am seeing in the App a payment that its not mine

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get one the your cards in the EU?

What happens with the duplicate charge in my account?

I have a cash withdrawal that I do not recognise.

What are my options for topping up, automatic and/or manual?

I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked

What do I do if I can't get my card out of the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me the countries you operate in?

I need a new card and I live in the United States.

Why was I not able to complete my transfer?

I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

I couldn't transfer money to my bank, why not?

Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.

There is a record of payment I never submitted on the app.

How do I exchange currencies using this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I live in the EU - can I get a card?

From which age can my kids use your service?

How soon do cards arrive after I order them?

I made a cash withdrawal and it is still listed as a pending transaction.

My transaction from earlier needs to be reversed.

I have to quickly transfer something to China. How long will it take to arrive there?

My exchange rate is wrong when I get cash.

There is more than one charge on my account for a transaction.

What does it cost to receive a SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are your cards available in the EU?

Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.

I don't know what this Direct Debit payment on my account is for.

There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.

What does it mean when a transfer is "pending"?

I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!

The refund isn't appearing in my account

What are acceptable documents to prove my identity?

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a card even though I live in the US

What countries do your accounts send and receive to?

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

Please tell me which fiat currencies you support.

I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?

How can I get my money back for a payment i didnt make

My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

How come my refund hasn't appeared on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How does a US resident go about acquiring a new card?

Was there a way for me to get tracking for that?

Am I the only one who can top-up my account?

I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.

I am trying to revert a transcation I did this morning

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are your supported countries?

What countries do your services support?

I was charged the wrong exchange rate on a purchase

What's the wait time for European transfers?

What's the limit for disposable virtual cards?

My ATM card isn't working for a withdrawl

What can I and can't do with the disposable cards?

Is there something that I can do since my phone was stolen yesterday?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries do you operate in?

Why can't I add any beneficiary I choose?

Why didn't my transfer to a beneficiary go through?

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

I would like to dispute a direct debit transaction

A transaction posted twice to my account.

I found the exchange rate for my cash withdrawal is wrong

I am not sure but someone else might be using my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries are you supporting?

What do I need to do to link my new card for my account?

I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?

I'd like to have extra cards. Will I have to pay for that?

How can I tell if there will be a fee added to my payment or not?

I was using foreign currency at an ATM, but the rate was typed in wrong.

What does it mean when a cash withdrawal is pending?

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Although I am not located in the UK area, may i still receive a card?

Is there a problem with the top up system? My transaction hasn't gone through properly

Why am I not seeing the check I deposited this morning in my account?

Does this app have the same exchange rate as third parties?

how long does it take to reflect in my balance a top up

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

I'm still waiting for my card that was issued a week ago. What should I do?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .

I transferred some money but it is not here yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries are you issuing cards for?

Are you only able to get a card if you're in the UK?

I've completely forgot the code to get into the app.

Why isn't my top up showing?  Was the money reversed?

How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.

The cash I deposited using the ATM is still pending

I need information explaining why my top-up failed to go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get a card when i'm not in the UK?

What countries do your accounts send and receive to?

I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

I withdrew some cash, when is it going to show?

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

I just have one additional card from the USA. Do you support that?

Card activation is not working. What do i do?

Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.

How can I transfer some money into a foreign account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I live in America, but I would like a card.

|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

Why is it taking so long for a transfer to complete!

What are the currencies and cards that are supported with my account?

Is there always a charge when withdrawing money?

I don't think I should have been charged a fee to use my card.

I cannot get my virtual card to function.

Where can I located the auto-top up option?

What are the fees imposed when I make a transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where in the European Union can I get a card?

Why is a transfer I did recently still processing?

Is there a way to tell where the money came from?

What may be the reason that my transfer did not go through?

Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

Tell me what ATMs allow me to change my PIN.

What is the process for activating a new card.

A transaction I did to my friend hasn't arrived yet, why?

There was an unexpected fee for my cash withdrawal!

I would like to get both Mastercard and Visa card from you if that's possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which countries do you support?

Can I track the card that you sent me in the mail?

When I'm traveling is it possible to add money automatically at certain time points?

What do I need to do to link my new card for my account?

Why is there a direct debit set up in my name?

Why am I seeing a fee for transferring money?

There is a missing transfer on my account

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

I don't see the verification code for my card transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get one of your cards in the European Union?

I don't live in the UK. Can I still get a card?

What is the charge for topping up a card?

I was needing you to see if the exchange rate is correct from when i got cash

There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

How do I activate my card to start using it?

i have been trying to top up my account with a check but it won't work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not in the UK, but can I still get a card?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

My card is expiring soon, How do I order a new card?

I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.

I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.

I am having some difficulty verifying my id.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what countries you offer support for?

I live in the US and I would like to get a card. How do I go about getting one?

Can I use my virtual card to complete transactions for memberships?

How long do deposits take to appear? I've been waiting for more than a week and need the money!

I don't know what my passcode is, can you help?

Why does my transfer keep generating an error message?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are cards issued to people living in the US?

Which countries does your service work in?

I want to op up my account by using bank transfer. How do I go about it?

While doing a transfer, it says declined.

I was charged too many times for one transaction.

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

Is there a way to view the history on where my funds came from?

And do you have virtual cards instead of physical ones?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I don't live in the UK, can I still get a card?

Got only $20 when I tried to withdraw $100.

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

I got charged twice for the same payment. Please removed the pending payment. Thank you.

why did my account decline a incoming transfer

I need more money in my account. Can I add more by transferring?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I find out what countries you service and what countries you do not?

Do you issue cards for someone living in the US?

Can you tell me my code to get into the app?

Why did it cost money to transfer funds?

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

Please help me!  My physical card isn't working right.

Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.

My things were stolen and I need to know if I can still use this app.

Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a card? I live in the US.

Is something wrong with my account, my balance didn't change after I transferred some money

Are there any discounts for frequent currency exchanges?

Can you tell me about these disposable virtual cards?

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which countries do you operate in

Do you have to be in the UK to get a card?

I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.

Can I set up to my account to automatically top up?

I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?

I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?

Is there a reason there's an extra fee on my statement?

There was a charge applied when I used my card.

I was using a foreign currecy to make a payment and the applied the wrong rate.

new customer and filling gas for the first time today, not working,

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you issue cards for someone living in the US?

I got charged for with a fee for paying with my card.

Why would a cash withdrawal still be pending?

I want to reactivate my card, I found it after thinking it was lost.

I was charged too many times for one transaction.

What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.

So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is this card available to Americans?

In the exchange and holding, what fiat is allowed?

My card is stuck in an ATM machine, how do I get it back quickly?

I have been trying to exchange this for crypto but the app won't work could you please help me?

Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where are you cards supported?

Will I get charged for sending out more cards?

My PIN seems to be blocked, help me access it?

Why isn't the transfer to my account showing up?

What could the reason be that my payment card was declined?

I do not have the information to verify my identify.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you work in Greece?

I live in Germany. Is that one of the countries you are in? What other countries are you in?

If I was travelling abroad, would I be able to hold currencies in euros?

I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?

Why would the app show a withdrawal that I did not make?

My identity hasn't been verified.  Can I use my account?

Why hasn't my transfer from Europe gone through?

I tried to withdraw cash from your ATM but my transaction was cancelled.

Please help me with my card.  It won't activate.

Is there a limit to using a disposable virtual card?

A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you support all countries?

How do I sign up for a card if I'm in America?

There is a withdrawal in my account I didn't make.

What is the minimum age required to open an account with your service?

What is the reason for the fee charge on my transfer?

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

Is there a way to link the card i just got?

My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I live in Germany. Is that one of the countries you are in? What other countries are you in?

What needs to be done to activate and use a card?

Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.

Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

Is it possible for friends to top up my account?

Are there businesses that don't accept this card?

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: As far as courtries go which ones are supported?

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

Is there a reason why my card was declined when I attempted to withdraw money?

Can you tell me why my transfer is pending still?

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

Why did I get charged when getting cash?

Can I get some help activating my new card?

Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.

How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries are you located in?

Can I apply for one of your cards if I live in the EU?

What do I do if I do not recognise a cash withdrawal?

How come there is a $1 extra charge on my statement?

Will my money be of equal value when I travel abroad?

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?

Why did the ATM take my card and keep it?

Why is it important to verify my identity?

Why have I received a rebate for my payment after a week?

How can I fix this?  There is a double charge on my account.

My card got charged twice for the same thing!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries are you available in?

Is it possible for a person who lives in the US to get a card?

What does it mean to have a pending cash withdrawal?

The refund isn't appearing in my account

Do I need to pay extra for exchanging currencies?

Is it possible to track the card you sent me?

My card isn't letting me purchase something and I wanted to know why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are cards available in the EU?

Can I get a card that works in other countries like Africa and Indonesia?

Was my transaction reverted with my card?

I sent money to someone but they haven't gotten it, what's going on?

I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!

The exchange rate applied is wrong for my international purchase.

How long will it take to receive my money from my transfer transaction?

There is a card payment that I'm not recognizing.

What do I do after the ATM takes my card.

How do I use the app to exchange currencies?

What is the first step I need to make for being able to access my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can an American resident apply to get a card?

I have an account that is empty of funds. Can I transfer some from another bank?

Looks like my card payment was cancelled.

Why do you need all these details about my identity?

I got a new address and need to change my old one.

Is there a top-up limit that I have to stay under during a given period of time?

Is it possible to hold money in multiple currencies?

If there isn't a lot of money left, will it automatically top-up money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get support?

Is there a charge for using an European bank card for top up?

Can you tell me why the transfer isn't showing up on my account?

Can I get a Visa instead of a MasterCard?

Why do I see an extra €1 charge on my statement?

Do you have any fees if I want to add money using an international card.

why does it take so long to verify my id

I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.

Is there a limit to using a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please list the countries you support.

I'm in the EU. Can I get one of your cards?

Why am I getting double charged for multiple transactions?

How long does it take for money to transfer as my balance hasn't been updated

I need to verify my identity. How do I do that?

What are the various currencies and cards that you offer support for?

I made a transfer recently but it has not changed on my dashboard.

I have a problem with a transfer. It didn't work. Can you tell me why?

Please delete my account and personal information.

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

Can you please inform me of the restrictions for the disposable cards.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me how to get a card if I reside in the US.

I need a new card and I live in the United States.

i have tried everything to complete a transfer but can't, what should i do next

Why did you charge a fee when I withdrew from an ATM?

I did a cash deposit to my account, but I am not seeing it on my statement.

Why is top up not working if I use my American express with my apple pay?

Is it possible to use my apple watch for topping up?

What do I do if my disposable virtual card doesn't work?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I live in the US and I would like to get a card. How do I go about getting one?

I would like to top up my account with a bank transfer, is that allowed?

new customer and filling gas for the first time today, not working,

I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

Is there a reason my top-up has not gone through?

Do I get charged if I am receiving money?

How long will a transfer take from Europe?

If I exchange currencies on a frequent basis can I receive a discount?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which countries are represented?

I need to get a card, but I live in the US.

my friend has not got the money I sent last week.

How do I request a disposable virtual card?

I made a cash withdrawal earlier and it's showing as pending.  What does that mean?

There is a single payment on my card which shows as pending.

I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

Why was I charged for payments? You didn't warn me about additional fees.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am in the EU. Can I get one of your cards?

How do I sign up for a card if I'm in America?

My daughter would like a card from my account?  Can I do this?

I need to refund my item, can you please help?

Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.

My money I had was gone and I could not get gas!

I already have a card and want to link it

The exchange rate for the money I took out in a foreign country is wrong.

I'm trying to verify my top-up card, but I can't find the code...?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just moved to the US how do I get a card?

Can I apply for one of your cards if I live in the EU?

I would like to change my personal details.

My transfer says pending. What does that mean?

How much does it cost for a physical card?

Can Google Pay be used for top up, please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I sign up for a card if I'm in America?

Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

How long does it take for me to get my new card?

What is your maximum top up limit per day?

Can you explain your exchange rates basis?

If I add money with an international card, are there any fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i live in portugal. do you operate here?

If I have a physical card can I link it?

I would like it if I could get an item refunded

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

I was charged an incorrect exchange rate for a withdrawal.

My payment has an incorrect exchange rate.

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

There is a direct debit payment that I did not make.

There is a direct debit transaction that I did not authorize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are these cards available in europe?

How do I know which countries you provide service in?

I used foreign currency to buy something and I think the rate applied is incorrect.

Please tell me what this direct debit in my statement is

Hey, I have my card, how do I get it to show in the app?

My statement shows different transaction times.

Can I get a disposable card?  How many can I have?  How often can I use them?

No Visa please. I want to continue with Mastercard.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are you only able to get a card if you're in the UK?

Will my new card work outside of the EU?

Please help revert my transaction from this morning.

Can you tell me where to go to get a disposable virtual card?

Do I need a photo ID to activate a my new card?

Why did you charge me extra for withdrawing money?

What are the reasons to be charged a fee on card payments?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there anywhere  In the  Eu  this card can not be delivered in

Can I get a card if I don't reside in the UK?

do you offer refunds? i would like to return purchase.

Why isn't a refund showing on my statement?

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

My billing address changed and I need to update my information.

What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

How can I periodically check the delivery of the card you sent?

I hate this company! Can you delete my account?

I need to transfer money into my account, HOW?

There is a fee for a transfer, please explain that to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i want to get a card but i live in the US

Is it possible for a person who lives in the US to get a card?

Will I receive all the money sent to my account by SEPA transfer?

My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.

Is it possible to obtain both a Visa and a Mastercard from you?

I don't want to use this method to identify myself.

Where do I go to edit my personal details on my account?

There's a payment with my card that I didn't perform. I don't know that name shown.

i need to proof my identity to you why and how?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are you located in other countries?

From what countries can I use an account?

Are there any restrictions for the disposable cards?

I attempted to top up using my card, but now the money just disappeared?

I don't have a way to prove my identity.

There is a record of payment I never submitted on the app.

There was money taken out of my account, and I'm pretty sure I didn't do it.

Tell me what I need to do to activate my card.

Are there any extras for exchanging currency?

my card was frozen due to putting in the wrong pin too much.  how many tries do i have

Why did I get charged one pound seemingly randomly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which countries do you currently support?

I don't live in the UK. Can I still get a card?

Please show me how my friend can send me money.

How do I know where the funds come from?

Why did using an ATM cause me to have an extra fee charged?

I am still waiting for a transfer to show

what are you going to use my identification details for?

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In which countries does your app work

Why is it necessary to verify the top up?

Can I still use my account without verifying my identity?

my balance has not changed, despite depositing a cheque

I am reluctant to use ATMs international because I don't get an accurate exchange rate

How can I change the currency I'm exchanging from AUD to GBP?

When will my returned transaction show up on my account?

What does it mean if my cash withdrawal does not show up properly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i get a card if i live in the US?

How do I get a card if I live in the US?

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund

Can I receive money in a different countries money?

I tried using my card at multiple vendors and now it's not working.

If I want to select a new PIN what do I do?

Tell me why I need top-up to be verified?

I think someone is using my card without my permission!

Are there any limits if I use these virtual cards?

I've transferred money into my account but the balance is the same

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a card if I don't reside in the UK?

I live in the EU.  Can I order one of your cards?

I want to use auto top-up. Is there a limit?

How much do I have to pay if I want to transfer money?

I have a transaction showing up more than once.

When will I get a virtual card? I haven't gotten one yet

I don't recognize a purchase that was made with my card.

I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?

i have tried everything to complete a transfer but can't, what should i do next

How can I get a refund for an item I purchased but has not yet arrived?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which countries do you work with?

The funds I transferred are not in my account

I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?

Please explain the charge of 1L in error.  I have purchased nothing in this amount.

I want to top up my account by a bank transfer, but will I be charged?

what is my monthly spending limit because i was refused my money at an atm

I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?

I need to stop a transaction that I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I get a card in the EU?

Can this app exchange American and English currency?

I have a new card. How do I activate it?

Are there any charges for European bank card for top up?

My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?

Why is my withdrawal from the ATM still showing as pending?

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

I was issued a card about a week ago. why hasn't it come in yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use this all over the world?

I need to get a card, but I live in the US.

My credit card for was not approved for a top-up transaction.  What happened?

I want to know about your refund policy.

Hoe do i use my credit card to transfer money?

Do I have to go to an actual bank to change my PIN?

There was a problem with the exchange rate on a purchase.

Will you accept my salary if it's in another currency?

I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are you available in my country?

What are the countries you have offices in?

I got a declining message during a transfer? please tell me why

I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?

My card hasn't been working when I try to use it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a card even if I am not living in the UK?

Are there specific ATM's I can use with this card?

How can I see the progress of delivery of the card that was sent?

my card was frozen due to putting in the wrong pin too much.  how many tries do i have

am afraid someone may have gained access to the info on my card.

What should I do if I think that someone might be using me card?

There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.

Are all European currencies available for holding and exchange?

Can my salary be received and transferred to my current currency in my country?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I apply for one of your cards if I live in the EU?

I already have a card and want to link it

I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?

Can you tell me where to find my top-up verification code?

There is a payment with my card which i definitely did not do.

I made a mistake on the last transfer I made, who must I speak with to cancel?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a card in the EU?

Do you have to be in the UK to get a card?

I was refunded the money for something I bought already.

I would like some more physical cards, what is my limit?

If I exchange currencies on a frequent basis can I receive a discount?

Is American Express supported for adding money into my account?

What should I do to top up using my Apple Watch?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are cards available to those outside of the UK?

I need to get a card, but I live in the US.

What is the fee if I use a European bank for a top up?

I added money to the card but the transaction didn't go through

I checked the app and my balance has not been updated for the cash or cheque deposit.

In what increments can I top-up my card?

There is a direct debit fee in the App that I didn't do.

Some cash withdrawal that I didn't make showed up in the app.

I tried to get cash but it was declined!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which countries are supported

I would like to know the countries you are offer services in?

I tired but an unable to activate my card.

Do I need to do something to get a new card once it expires?

What's the expected wait time to recieve my new card?

So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

I have a question about fee for cash withdraw.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to get a card, but I live in the US.

I don't recognize a purchase that was made with my card.

top up for my american express card is not working

Contactless payments need to be enabled for my card.

How many days to deliver to a US customer?

Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can usa residents get a card?

Can you tell me why I was charged to withdraw cash?

Is it possible to track the card you sent me?

Why was I charged a fee for transferring money

Do I need to speak to a representative to change my pin?

My card expires soon, will you send me one automatically?

I'm really concerned because I only made one transaction, but it's appearing multiple times.

I was charged a fee when I transferred my funds, why?

Why did I get charged when getting cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have to be in the UK to get a card?

I want to know which currencies and cards are supported, can you provide a list?

Please help me!  My physical card isn't working right.

Do I need to order a new card if mine is expiring?

Can this app be used to exchange currencies?

I don't think the transaction has gone through, so can I cancel a transfer?

It's been more than a week since I had a return charged to my card, why hasn't it showed up?

Why did my credit card get declined for top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the countries you support.

Can you tell me why I wasn't able to complete my transfer?

How come there is a duplicate charge on my card?

I would like to re-activate my card, it was previously reported  lost but I found it this morning.

I was declined when I tried to withdraw cash!

What do I need for activation of my card?

Would you be able to offer me a discount, since I need to exchange currencies frequently?

Is there a reason why top-up needs verifying?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries have access to this service.

Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.

How do I activate auto top-up when traveling?

My account seems a bit off and getting weird charges.

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

Why am I charged a fee when using my debit or credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries can I use the card in?

Tell me why my card payment was declined.

how do I know where I can get money withdrawn?

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

I did a cash deposit to my account but it doesn't show up

My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?

Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent

Which ATMs am I allowed to get money from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I reside in the US, but I want a card.

What are the steps to get my card back that was kept by the ATM?

Would you give me a mastercard and visa?

Do I have to go somewhere to activate my card?

I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?

I have a problem with a transfer. It didn't work. Can you tell me why?

Why would my payment still show as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a card, but I'm not in the UK- can I get one still?

I have one other credit card from the US. Do you take that?

How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?

Where are the ATMs that I can use Mastercard?

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

I'm going to travel, can I have it add money automatically in certain intervals?

I want to activate my card, how do I do it?

I don't understand why I'm being charged for using my card.

Instruction: Given an online banking query, retrieve another query with the same intent