Question: Why is my cash request and the amount I received different?

I would like a disposable virtual card, could I get one?

I think there is a mistake.  I am being charged twice.

I want to get a Visa and Mastercard, is it possible to get both from you?

Can I get a new card with new expiration date in China?

I have one other credit card from the US. Do you take it?

how do I find the code to verify the top up card?

Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I could not get the cash I wanted

I have an unknown direct debit payment on my account

A false direct debit payment is showing in my app

What does the bank charge for lost or stolen card replacements?

how can i transfer money from american express card

What do I do if I can't prove my identity?

Why is my beneficiary not being allowed to get payment services?

Is there any way for you to find my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It didn't give me my cash

Do you need to know my first and last name?

I think my account has been hacked there are charges on there I don't recognize.

What countries are you issuing cards for?

The exchange rate you are using is bad.This can't be the official interbank exchange rate.

I tried to transfer funds to a beneficiary and was denied. Can you tell me why?

can other people use the app to add money to my account

Please help me with the activation of the new card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I asked for $40 and I only received $20, what happened?

I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?

I no longer have my phone, what should I do?

If I need to top up with cash where should I look?

I live in the EU.  Can I order one of your cards?

After transfering some money my balance hasn't changed.

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?

I checked my statement and am being charged one pound. Where did this charge come from?

Why has my card been charged an extra pound?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get less cash than what I asked in the ATM?

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

Why did it cost money to transfer funds?

A payment in my account was made by someone I don't know

What's the best way to use a cheque to top up?

The expiration of my card is near, how do I order a new card?

Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

Does it cost anyting to get my own card?

I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The cash I wanted wasn't there.

I am unable to use my top-up on the app. Could you explain this to me?

Why hasn't my account updated to reflect my current balance?

My balance doesn't include my latest transfer

The cash abroad exchange rate is applied wrong.

My card was stolen. What do I need to do?

When I got cash I believe that the exchange rate was wrong

The app says I made a cash withdrawal that I didn't make

I would like to exchange currencies, how do I go upon it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Some cash was missing at ATM.

I was only given $20 after trying to withdraw $100

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

Is it possible to go ahead and log in, although I have not been confirmed yet?

Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!

If i want to change my pin number can I directly from an ATM?

I'm having trouble with proving my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was given the wrong amount of cash

There was a limited amount of money available at the time of my transaction.

I wasn't charged the correct exchange rate for an item I purchased.

How can I find out the source of my available cash?

How do I receive a disposable virtual card?

I think the exchange rate for the cash I withdrew was wrong.

Some cash withdrawal that I didn't make showed up in the app.

I paid with my card and ended up being charged a fee.

How long does it take for a transfer to reach my account?

Duplicate transactions appear on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I withdrew $100 but only received $20

I got some cash but it wasn't the right amount.

went somewhere else, need to change details

Why is the cash transaction still showing as not completed?

What is your opinion on the exchange rate?

Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?

What are the top up fees for using an European bank card?

I need a new card and I live in the United States.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get less from the ATM?

The ATM gave me less cash than requested

An item I bought had the wrong exchange rate applied.

I am still waiting for a money transfer to process.

I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

How can I top up my account by bank transfer?

How can I find out the source of my available cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

How can I request cash back? The ATM gave me the wrong amount that I've been charged though...

I haven't received my PIN yet. Do I need to get it from you?

I need someone to assist me with explaining how much I can top-up.

Is my card lost? I am still waiting for it to be delivered.

I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

I just got refunded for my purchase over two weeks ago

Am I able to track a card that has already been sent?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

Help, your app is showing a larger WD than I actually did earlier at an ATM.

Please inform me how to get a new card as mine is about to expire.

Help, I don't know what the PIN is to my card?

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

I would like help to revert a transaction I did this morning

Can you tell me where my readily available cash has come from?

Can you tell me how to top up on my card?

I transferred money to my account but it is not showing.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The amount of cash I received did not match the amount I requested

I asked for more cash than what was received

There is a missing transfer on my account

I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

Is it possible to exchange currencies using the app?

My card was stolen. What do I need to do?

Why am I being charged to withdrawal money?

I don't think I was supposed to be charged so much.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?

Where do I find how to top off with a check?

Can you help me get a disposable virtual card?

Can my PIN be changed in any cash machine?

Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.

Will there be a fee to receive a physical card?

I paid with my card and ended up being charged a fee.

Could not complete transfer, states 'declined'

Instruction: Given an online banking query, retrieve another query with the same intent


Question: $20 came out instead of $100

I did not ask for the amount of cash that I received.

What is the source of funds for my money?

I believe my card has been compromised as there are funds showing that I did not receive.

What do I need to do to cancel a transaction?

Please let me know how to change my PIN?

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

I'm unhappy with the exchange rate your cash transactions.

I would like to know which fiat currencies are recognized by your organization.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM didn't give me enough money! I asked for more than it gave. What do I do?

Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.

I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

I want to revert a transaction I did this morning

Can you tell me where my funds come from?

I do not recognize a direct debit payment that I see on my app

What is necessary for the identity verification?

Is there an age limit to get an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?

Help, your app is showing a larger WD than I actually did earlier at an ATM.

I thought transfers were free. Why was I charged to transfer?

I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?

As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.

Can I have a second card issued to another family member?

I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!

Soon my card will expire, how do I get a new one?

Can you tell me about these disposable virtual cards?

Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I not get the amount of money I requested?

I received a different amount of cash than what I entered.

i am express delivering my card to the us, how long will that take

With my credit card i would like to transfer money.

How long will it take for my cash withdrawal to no longer show as pending?

I haven't received my virtual card yet!!

My PIN seems to be blocked, help me access it?

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

I would like to exchange currencies, how do I go upon it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.

the exchange rate was different than expected

How do I use bank transfer to top up my account?

How long do I need to wait til my top up isn't pending?

Can you explain your exchange rates basis?

It seems like my card payment didn't work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.

Why did I only receive a partial amount of what I tried to withdraw?

If I lost my phone, how can I stop someone from accessing my account through the app?

I made a payment that is not yet complete.

I keep being asked to verify my identity. Is this normal?

The app says I got cash from an ATM but I didn't

If I top up using a European card is there a charge?

I made a transfer into my account and now I need to cancel it

Soon my card will expire, how do I get a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't I receive the right amount of cash at the ATM?

I wanted to withdraw $100 from the ATM but I only got $20

My transfer didn't complete. Why can't I access funds?

Someone might have had access to my card.

Do you know how I can verify that I did a top-up to my card?

Where can I find out how to transfer money into my account.

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I only receive a partial amount of what I tried to withdraw?

The amount of cash i have received is not correct.

Where can I located the auto-top up option?

Do you know the reason why my card payment was declined?

I did a transfer and I was charged a fee that shouldn't be there!

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?

Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how come when i asked for 100 it only gave me 20.00 in the app

I didn't receive the correct amount of cash

I was unable to transfer to another account.

What do I do if my card is about to expire?

Why are all my card payments being declined?

Why do you need verification for my identity?

I think a card payment I made was cancelled.

Why am I getting declines when trying to make a purchase online?

I want to top up my account. What payment methods are supported?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I asked for more cash than what was received

If I lost my phone, what steps do I need to take to stop someone from using my account?

Am I able to add money into my account using my American Express?

Someone mugged my and stole everything.  I can't use the app.  What should I do?

How do I use my card if I lost my phone?

My app shows a money withdrawal that I did not do.

A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?

Why have I not yet received my virtual card?

Why is the exchange rate on my card payment different than I expected?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.

Do I have to go to the bank to change my PIN?

The app says I made a cash withdrawal that I didn't make

How long will a transfer from Europe take?

I transferred money but the balance hasn't changed.

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?

How old do you need to be to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not get all the cash at ATM.

I received the wrong amount of cash back

I did a transfer and was charged a fee that should not have been charged!

Do I need to set a limit on auto top-up?

How long will it take for the money to reach my account?

What should I do if I see an unauthorized withdrawal on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...

What happens if the ATM doesn't give the right amount of money?

How much does it cost to top up a US-issued card?

Is there a way for me to check my balance?

The service here is horrible, I want to delete my account.

i have been trying to add money with apple pay but it wont work, why?

Is there a number to call to get my pin unblocked?

i need a refund right away but the funds aren't available in my account

Can I get a card if I don't reside in the UK?

I was charged the wrong exchange rate on a purchase

I think my card payment has been reverted

What options do I have when topping up a US card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received the wrong amount of cash back

Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??

What is the charge for topping up a card?

I am traveling, what can I do to set up auto top-up?

There is a duplicate charge on my account.

What are the restrictions on auto top-up?

Is there a limit to the number of disposable cards I can have?

While getting cash, I was charged a fee.

How do I know what my account is set to, I am paid in GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!

How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.

What kind of costs are involved for exchanging currency?

How do I get a virtual card on my device?

Is my account accessible even though my verification of my identity has not passed yet?

Somebody used my card without my knowledge!

The app reversed a top off I had.  What should I do?

What steps do I need to do to delete my account?

What do I have to do to prove my identity?

My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received the wrong amount of cash.

How can I request cash back? The ATM just gave me a different amount than what I've been charged though...

I deposited a cheque, but my account balance stayed the same.

Why was I charged for transferring money?

I just got a card, how can I add it to the app?

How do I activate my card that just arrived?

I can't use the app.  My phone is lost at the hotel.

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

I found the card I thought I lost this morning. Can I reactivate this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't receive the correct amount of cash

The amount of cash i have received is not correct.

What needs to be done to activate and use a card?

Now that I have my card, how do I connect it to the app?

My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!

The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?

Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't I receive all the cash I requested?

The ATM gave me less cash than requested

I need to transfer money to my account from another bank

I think that somebody is utilizing my card without my authorization!

I have a cash withdrawal that says it's pending, why?

I only have a card from the US is that okay?

What is this withdrawal as I do not remember making it.

need to know if there is a maximum i can top up

I found my old card. Can I link it back into the app?

My cash deposit isn't in my account. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I needed $100 but all it gave me was $20.

Why did I not get the amount I specified at the ATM?

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.

Can I transfer something urgently from China? How long does it take?

What should I do if someone stole my phone?

Am I able to track the card that was just sent to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The atm didn't give me all my cash

I got less cash than what I specified at the ATM.

my friend has not got the money I sent last week.

I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right

When will my returned transaction show up on my account?

A fee came along with me paying with card

I got money overseas and the exchange rate was wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?

I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?

Why was a payment cancelled on my account?

Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.

Can you please tell me why I was charged an extra fee on my transfer?

What is the proper way to activate a card?

I withdrew cash but it still shows as pending?

What is your refund policy for products I have purchased?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was not distributed the correct amount of cash that I asked for

Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.

I keep trying to make a payment, but it doesn't work.

Has there been any activity on my card today?

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

I need to order a new card as my other one was stolen.

How come my card payment has been declined?

It's been a couple days how much longer do I have to wait for my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

If I live outside of the UK am I still eligible for a card?

Are there ways for other people to send me money?

Exchange rate on a purchase was incorrect

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

Are there ways for other people to send me money?

What's going on? My card wont accept any transactions.

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

I don't see the transaction I made to a friend on my account.

I can't figure out how to transfer money into my account.

I have a new card and need to activate it

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

Please explain to me how to know where my funds are from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The amount of cash i have received is not correct.

The correct amount of cash was not received.

Does the app allowing exchanges between USD and GBP

I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.

If I were to do a transfer, what is the rate for that?

My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?

What is the reason for my beneficiary to be disallowed?

What do I do if I see a cash withdrawal on my account that I don't remember making?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my withdrawal wrong? I took out $100 but only received $20.

I asked for cash but I did not receive all the funds

How many disposable virtual cards can you have?

Why is the transfer still pending?  Can I do something?

Delete all of my account information and my account right now.

I have an emergency and lost my phone.  I need help accessing my account.

Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The correct amount of cash was not received.

I was only given $20 after trying to withdraw $100

My identity hasn't been verified.  Can I use my account?

What does it mean if my payment has been reverted?

Someone else made a Direct Debit transaction on my account

The refund on my account hasn't shown up

Will I receive a new card when mine expires?

When traveling, is it possible for it to add money at specific time intervals?

I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

How can I edit my personal details in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.

i did not get any money but still was charged

How long will a transaction to a friend take?

Does it matter if I use Visa or Mastercard?

Is there a way to see where my money originally came from?

Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.

Does the card you sent have a tracking number?

I  see an extra 1£ charge on my app. Why did It charge me extra?

Do I have a limit to the number of top-ups per day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

I asked for cash but I did not receive all the funds

I believe you charged me too much to exchange my money

do i have to wait for a physical card before i get my pin

I did a cash deposit to my account, but I am not seeing it on my statement.

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

What should I do if my card doesn't work?

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The machine only paid me a hundred when I wanted 20

The amount of cash I received was not the full amount

Is there a limit to how much I can top-up?

My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

My friend would like to send me money. What are the options available to them?

My bill shows the same charge more than once

Am I going to be charged for receiving  money?

I need to close my account as soon as possible.

What do I do about a debit on my account that I didn't make?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received a different amount of cash than what I entered.

What happens if the ATM doesn't give the right amount of money?

I heard you have an auto-top up option, where do I find that?

Can you tell me how to get my card on the app?

I'm in the EU. Can I get one of your cards?

In the App I see a payment that is not mine.

There was a fee charged when I paid with my card.

What are the steps to change my PIN to something else?

I am dissatisfied, I would like to close my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.

I did not ask for the amount of cash that I received.

I made a purchase but the exchange rate is wrong?

I have not received the completed transaction.

I did a money transaction and the recipient doesn't see it

How can I receive my salary with a different currency?

Why is my identity verification process not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!

The amount of cash I received was not the full amount

Why does my transaction have an added fee?

Why am I being charge a fee when using an ATM?

Using international ATMs messes up the exchange rate.

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

I can't see a refund for a return I completed recently.

I need quickly transfer something from China. About how long will it take?

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

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Question: I got less cash than what I specified at the ATM.

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

I must change my PIN as soon as possible.

I placed a cash deposit in my account but I can't see it yet.

How can I tell the source for my available funds?

Can you tell me why I was charged $1 for a transaction?

There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?

What are the charges for recieving SEPA transfers?

Where can I have a new bank card sent to China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

My cash received does not match what has been requested

I want to reactivate my card, I thought I had lost it but I found it.

There's a cash withdrawal I am certain I did not make

I am planning activating my card was it possible?

I got charged a fee for transferring money.

How much do I have to pay if I want to transfer money?

I transferred money but the recipient does not see the funds in their account?

In what increments can I top-up my card?

Why is my 'top up' not showing up in my wallet?

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Question: What happens if the ATM doesn't give the right amount of money?

HELP! I tried to get cash and it gave me some, but not the right amount!

Why was my payment declined? I keep trying my card but it's not working.

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

How do I get a refund for something I bought?

How do I reverse a transaction on my account?

I've got to have one of those virtual cards.

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

my card payment has been declined, do you know why?

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Question: The amount of cash I received was not the full amount

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

I will not be able to verify my identity.

What is the foreign exchange rate you will apply?

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

My card is about to expire. What do I need to do to keep using my card?

It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!

Does the app allowing exchanges between USD and GBP

I believe I got a wrong exchange rate when I got cash.

During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?

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Question: I only got $20 of the $100 that I attempted to withdraw.

Can you show me how to verify the top-up card?

I have transferred some money but the balance hasn't changed

I had a payment reverted and would like to figure out why.

How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.

Will I see the transfer in my account within the week?

I could not get my card to work at a shop.

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Question: I did not get enough cash

i have been trying to top up my account with a check but it won't work

I sent a transfer and it has been pending for awhile. How long will it stay pending?

Will I be charged for receiving the money?

What should I do if my smart phone is lost or stolen?

I will be traveling.  Can I add money automatically?

I purchased something and already received it, why hasn't the money taken out?

Can I use this app to exchange currencies?

I am not satisfied with your company.  Close my account.

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Question: I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?

What is the significance of verifying the top-up?

What should I do if I see an unauthorized withdrawal on my statement?

How come my card payment is still pending?

I tried to make a purchase in the store but my card was declined.

A direct debit payment I didn't do shows in my app

What can I expect if I use bank transfer to top up my account?

What on earth is up with the exchange rate! This should have been a much higher amount of cash

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Question: Help, your app is showing a larger WD than I actually did earlier at an ATM.

I tried pulling out money at the ATM and it gave me an incorrect amount back.

What documentation do you accept for the identity check?

Isn't my top-up supposed to mean its complete?

Would I have to pay anything if I need an additional card?

What is your maximum top up limit per day?

I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.

I noticed a duplicate charge on my statement.

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Question: Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??

I tried pulling out money at the ATM and it gave me an incorrect amount back.

I don't want this account anymore, how do I delete it?

I tried to make a withdrawal from the ATM, but it was cancelled.

Can I reactivate my card? I reported it lost and found it this morning in my jacket.

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

What do I do if there is a direct debit on my account that shouldn't be there?

I can't use the app because I got mugged yesterday and they took everything. I need some help.

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Question: Yikes!  I didn't get the amount of money that I requested.  What do I do now?

The ATM gave me less cash than requested

When do I see my recent refund in my statement

Is it possible for me to top up with Google Pay?

There is a direct debit charge on my account that I don't recognize.

I did not receive the correct amount for the exchange rate.

My card isn't working at all, I need assistance. It's really frustrating.

It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!

Please tell me, do you use Visa or Mastercard?

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

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Question: I got less money than I asked for.

I wanted to withdraw $100 from the ATM but I only got $20

Why haven't I seen the cash from the cheque I deposited yet?

Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.

How come I was charged a transaction of $1?

I received a refund, however I cannot see it in my account

Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.

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Question: My cash received does not match what has been requested

I didn't get the all the cash i wanted from the atm

I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.

I ordered something online a while ago and I haven't gotten it. I would like a refund.

I need another card for a member of my family. Is this possible? How soon can I get one?

I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?

I need to transfer money into this account from my other bank account.

Isn't my top-up supposed to mean its complete?

Why was there a transfer fee on my account?

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Question: It kept my cash

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

Which cards are accepted for topping up?

Do you hold money and if so, what currencies do you accept?

I need to transfer funds from my other bank account into this bank account.

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

I'm interested in learning more about product refunds.

Help my find the verification code on a top-up.

I made a transfer and they haven't received the money I sent them.

In the exchange and holding, what fiat is allowed?

my pin hasn't arrived in the post! How do I cancel it or get a new one?

Could you tell me why my top up isn't showing in my wallet?

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Question: Can you explain why the ATM is giving me less money than what I asked for?

When will my transfer arrive from Europe?

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

I am worried that too much time has gone by for a transfer to be completed.

Why has my card been declined?  whats the deal?

What is the function of the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was not able to receive the correct amount of cash.

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

Tell me how to top up my account using bank transfer.

When will the money from a transfer be made available on my account?

My payment card was declined - could you tell me why?

Why is there a charge when I took out money?

What ID do I need to verify my identity?

Can I get a physical card for free, or is there a charge?

Please provide me with the restrictions of the disposable cards.

What should I do if I think my card was stolen?

What's the problem? My card keeps getting declined for top up. I need to know what is going on.

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Question: I tried pulling out money at the ATM and it gave me an incorrect amount back.

I think I was charged twice, please help!

I left my card at a restaurant and now its missing.

Why am I not seeing the check I deposited this morning in my account?

How do i transfer something faster than normal?

If my card is going to expire this month, do I need to order a new one?

is it just visa or can i also use mastercard?

I had everything lined up to make a transfer, and then it rejected it.

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Question: I asked for cash but I did not receive all the funds

I require verification of my source of funds.

Why has my deposit in the ATM not cleared yet?

I made a card payment, but it has been declined?

I paid with my card and ended up being charged a fee.

I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.

It shows that the transfer on my account wasn't allowed.

If I wanted to change my PIN, how would I do that?

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Question: The machine gave me the wrong amount of cash.

What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.

I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

When using my card I was charged a fee for doing so, why?

I used my card to get cash then I was charged a fee that I shouldn't have been charged.

I tried to make a top-up and it was canceled, why is that?

I tried transferring to an account but it didn't go through. What happened?

How long will it take to transfer something to China urgently?

I sent money to someone but they haven't gotten it yet

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Question: Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!

I want to top up by transfering accounts, What do I do?

Why am i being double charged for something?

I just got my new card.  How can I activate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I got the wrong amount at the ATM?

My card payment says pending and it hasn't changed

I have received my American express in apple play, looks like top up has an issue, please help?

Do you have an age requirement when opening an account with your service?

I was charged for a cash withdrawal, why?

I don't know why my card payment did not work

I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?

Can I use this app to exchange between dollars and pounds?

What do I have to do to prove my identity?

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Question: i did not get any money but still was charged

A transaction is showing more than once.

My phone was stolen! What do I need to do?

Help! I need to transfer something to China.

How do I order a new card when my old one is ready to expire?

What currencies does google pay top up accept?

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Question: How can I request cash back? The ATM gave me the wrong amount that I've been charged though...

I didn't get the all the cash i wanted from the atm

Help! In the app there is a payment that I don't remember.

I did not have the right exchange rate applied to my situation of pulling out cash

What fiat money can I used in the exchange and holding?

Are there fees for using an international card to top up?

Using international ATMs messes up the exchange rate.

Are there any fees when exchanging to foreign currencies?

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Question: I did not get the right amount of cash from the ATM.

Why was I declined when I tried to get my money?

Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.

Can I tell what business will take this card?

The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why

I want to transfer a sum of money from another bank account I have into this one

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Question: The cash I asked for still hasn't been received

I would like to link my card to my account.

Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

I'm not able to withdraw money from the ATM but I'm not sure why.

There is a payment that I was charged two times for.

Can you tell me why my top-up was canceled?

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Question: There was a limited amount of money available at the time of my transaction.

I got some cash but it wasn't the right amount.

Could you tell me about the restrictions that are on the disposable cards?

I did a transfer but it is still pending.

I think when I withdrew money when out of country the exchange rate was wrong.

Is there a fee that comes with transfers?

I question today's exchange rate for rubles into pounds. I was hoping for a better return.

how long does it take for a transfer to arrive

How many disposable cards am I allowed to have?

Why is my refund missing in my statement?

Am I able to use my American Express to add money to my account balance?

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Question: I tried to withdraw $100 but only got $20. What happened?

There is a repeat charge for the same item

Do you know when the withdrawal will show?

Is there anyway to use a cheque to top up?

What are the reasons why a card payment would be declined?

My pin needs unblocking, unblock it please?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?

A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Asked for $100 but only got $20. Why would this happen?

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

Please list what fiat currencies are supported for both holding and exchanging.

I did a payment but it was reverted by the app

I am seeing a direct debit I wasn't aware of.

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

I don't understand what a disposable virtual card is, can you help?

What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.

I am sure I have plenty of money to transfer but my transfer is being declined.

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Question: I haven't received my cash yet.

I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?

Why is there a direct debit fee in the App when I didn't do it?

Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

Is there any way for you to find my card?

My card was declined at a restaurant today and I don't know what the problem is.

Why did I only receive this much currency?

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Question: What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.

Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?

What are the disposable cards restrictions?

If my card payment isn't working what do I do?

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

Why do you keep declining my payment? I tried several times already with this card and it is just not working.

I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this

What steps do I have to go through in order to activate my new card?

My statement shows and extra 1$ that was charged to it and I would like to know why.

i noticed that the funds were returned to my bank account. What happened?

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Question: I got $20 when I should've gotten $100

I got some cash but it wasn't the right amount.

I think I was charged by mistake on my debit statement.

What are Interbanks current exchange rates?

what is my monthly spending limit because i was refused my money at an atm

how do I speed up identity verification?

what is the cost for exchanging currencies?

I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?

What do you demand for identity verification?

My foreign currency exchange has been applied incorrectly.

Why isn't my balance reflecting a transfer I did?

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Question: I got some cash but it wasn't the right amount.

I did not ask for the amount of cash that I received.

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

What do I do with my "decline" message on a transfer?

I was charged for a cash withdrawal, why?

There was a direct debit transaction I have don't think should be there.

I live in the US and I would like to get a card. How do I go about getting one?

I was declined when I tried to withdraw cash!

I am looking to transfer some money from my other bank account into this one.

How many disposable virtual cards can you have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM didn't give me the full requested amount

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!

In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?

How can I create another card linked to this account?

Why have I been charged for pulling cash out of my own account?

I'm worried that my card has been compromised because I see a payment that I didn't make.

My card is expiring so how fast can I get a new one and how much will it be?

What's the foreign exchange rate I will receive?

What information do I need to see my source of money?

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Question: I was only given $20 after trying to withdraw $100

Help, the ATM didn't give me all the money I requested

When I got my cash, the amount was not what it should have been, based on the exchange rate.

I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem

How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.

I topped off my card is that something you will charge me for?

I sent money to my family last Friday but they don't have it.

How long will a transaction to a friend take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I request cash back? The ATM just gave me a different amount than what I've been charged though...

Please explain why my transfer attempt was declined. Thank you.

What are the various currencies and cards that you offer support for?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

What cash machines will let me change my PIN?

A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?

I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to withdraw $100 from the ATM but I only got $20

Someone has stolen my phone, what should I do?

I needed cash from the ATM but I couldn't get it.

What should I do if my card doesn't work?

I recently bought an item using my card and I was charged an extra fee why is this?

Is my daughter eligible to open an account?

This transfer incurred a fee that I don't think is right.

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Question: I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

I deposited a cheque with some money, but the balance hasn't changed.

How long does it take for a refund to appear?

With my new card, how may I activate it?

I need to make a transfer but it keeps getting declined I need Help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?

I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!

I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.

how many transactions can go on a disposable card?

I got charged a service fee on my account. Can it be waived since I didn't know about it before?

I am not satisfied with your company.  Close my account.

Can I get a new pin number at any ATM using my card?

how long will my cash withdrawal be pending for?

I can't do any business with this virtual card.

Can I apply for one of your cards if I live in the EU?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?

I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??

is there a way to see where funds come from

I purchased something abroad but the exchange rate is incorrect.

What does it mean if my cash withdrawal does not show up properly?

I cannot remember my passcode, is there a way to retrieve it?

I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.

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Question: I did not receive all of my cash back

I need assistance addressing a direct debit that I did not do myself.

It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.

How did the extra charge on my card come in effect?

Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

How do I know where my money comes from?

Is it possible to get a second card for my daughter?

I want a virtual card that is disposable

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help, the ATM didn't give me all the money I requested

HELP! I tried to get cash and it gave me some, but not the right amount!

I placed my order a week ago. Is it ok that my card isn't here yet?

What businesses can I use this card with?

I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?

Yesterday I had my phone stolen.  Please advise what I should do.

what is the correct exchange rate for getting cash

How do I close my account, since I'm dissatisfied?

How do I order a replacement for stolen card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my atm transaction was wrong

There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.

I am unable to transfer money. I believe it is not working because it states it was declined.

My card is expiring so how fast can I get a new one and how much will it be?

The exchange rate for foreign ATM currency is wrong.

How long does it take for a cash withdrawal to show?

I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?

I received an extra charge for using the card. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM gave me less cash than requested

I did not ask for the amount of cash that I received.

Is it free to transfer money or is there a fee?

I bought something online and it says there was a fee to transfer money. Isn't that free?

Will money be added automatically when necessary?

My payment did not go through because the app reverted it

Is there any way i get a disposable virtual card as well?

I have lost my phone, what steps can I take to prevent someone using my account?

In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?

When I got cash, my exchange rate was off.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I couldn't get the money I needed.

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

Why was I charged for payments? You didn't warn me about additional fees.

I haven't received my virtual card yet!!

new customer and filling gas for the first time today, not working,

How long will a transfer from China take? I need to transfer something from there.

Please send me a disposable virtual card.

Can I get a card although I'm not in the UK

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

Why did I not get the amount I specified at the ATM?

I want a reason as to why my beneficiary is not allowed?

I don't see the transaction I made to a friend on my account.

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

Is it possible to exchange currencies using the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!

I did not ask for the amount of cash that I received.

What do I do if I have forgotten my passcode?

I need to get a disposable virtual card?

what currencies can i use to add money to my account

I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this

Do you know the process how to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A wrong amount of cash we sent to me.

Why did I not get the amount I specified at the ATM?

I requested for a top-up but it has not reflected

My American express works with my apple pay, why is top up not working?

I have a transaction showing multiple times.

My top up is not showing up in my wallet!

I would like to have assistance with activating my card.

How was I charged extra when I used my card to pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not ask for the amount of cash that I received.

I wanted to take out $100 but I only got $20.

Is there a charge for exchanging foreign currencies?

I can't see my cash deposit in my account.

Is it possible to get a Visa and Mastercard from you?

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

How do I transfer money between two of my accounts?

My top-up is taking a very long time to complete.

Can you tell me if I can track the card you sent me?

My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted $100 but only got $20

Why did I not get the amount I specified at the ATM?

Apple pay is not accepting my American Express card, can you assist me with this problem?

I logged in wrong and am blocked, how do I log in?

Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.

Can I give a second card for this account to my daughter?

Who should I talk to or go to resolve a duplicate charge on my statement?

Explain the activation method for this card

Can I automatically top-up when traveling?

need to know if there is a maximum i can top up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I requested $100 but only got $20

Why did I not get the amount I specified at the ATM?

There is a repeat charge for the same item

you got the exchange rate wrong for my cash withdrawal

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to take out $100 but I only got $20.

HELP! I tried to get cash and it gave me some, but not the right amount!

Are there any fees when exchanging to foreign currencies?

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

Should I be seeing a fee applied for my money transfer?

The exchange rate was messed up from the ATM

Why does my statement have an extra fee?

I can't use the app.  My phone is lost at the hotel.

Seems like my card payment has been cancelled

The rate applied to my purchase in a foreign currency was wrong.

How long is the delivery time to the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The atm didn'y give me all the cash

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

I was charged twice for a few things this week when I only bought one. What do I do?

Close down my account.  I don't like your service.

What does it cost to receive a SEPA transfer?

I was getting some cash out of the ATM but it cancelled on me without warning.

What do you demand for identity verification?

Is there a way to track the delivery of my card?

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

What do I do after the ATM takes my card.

What's the youngest I can be to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I not get the amount I specified at the ATM?

Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?

I don't recognize this debit transaction in my billing statement?

What to do if my physical card is not working?

What identification is required to activate my card?

What was the extra charge for using my card?

Where is the top-up verification code located?

I need assistance to activate the card on my account.

I'm interested in holding and exchange for flat currencies, what do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?

I didn't get the all the cash i wanted from the atm

Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?

Is it possible that my card payment was reverted?

Instead of GBP, how do I exchange for AUD?

How do I go forth on holding money in multiple currencies?

If I'm getting my identity verified, what all do I need?

How old does my daughter have to be to open an account?

What's the tracking on the card you sent?

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: HELP! I tried to get cash and it gave me some, but not the right amount!

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

How long will it take to deliver to the US?

My purchase used the wrong exchange rate

Is identity verification required for me to use my account?

Why has my card been declined?  whats the deal?

How much is the charge for a foreign currency exchange?

I'd like to have it delivered on Saturday.  Is that possible?

Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?

Why is the transaction to my friend still pending?

I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

I didn't get the all the cash i wanted from the atm

I attemped a transfer and it didn't go through.

Why have I been charged for pulling cash out of my own account?

There is an extra small charge on my card! What do I do?

How long after a failed topup will funds refurn to account

I see an unfamiliar Direct Debit payment.

Unable to use my American Express with Apple Pay to top up my account

Can I get information on the identity checks?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When using my card I was charged a fee for doing so, why?

What was the extra charge for using my card?

Can I transfer money to my account with the app?

What are your exchange rates calculated from?

According to the app, I got cash from an ATM but I haven't made any transactions.

Where Is the top up verification code found?

Why did you charge me a fee when I made a transfer?

There's an extra fee on my statement, why is that?

What forms of ID should I use for verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was a fee added to my bill when I used my card?

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

I think my phone was stolen. What can I do?

I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.

I would like to order a virtual card, where can I get one?

Why is it taking so long for a transfer to complete!

Why hasn't the money I transferred into my account shown up yet?

Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?

Everytime I try to prove my identity it won't let me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a fee for using my card?

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

How long does it take for a cheque to post to your account?

The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

If US cards have a top up charge, what is it?

How old do my kids need to be to open an account?

Does Apple Watch support the topping-off of my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You advertise no fee when paying with a card then my statement shows a fee.

How did the extra charge on my card come in effect?

Please explain why my top-up hasn't been processed yet?

How long is a transfer in the pending status?

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

Can my PIN be changed in any cash machine?

I found my old card. Can I link it back into the app?

I noticed that there was an extra charge fee on my account. Could You explain to me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What was the extra charge for using my card?

Why am I charged an extra fee on my card?

I am required to make several disposable cards every day.

How do I protect my phone from someone using it after I lost it.

Why are my payments not working and show pending?

Please show me how my friend can send me money.

Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.

I got some cash but it wasn't the right amount.

I didn't make a payment at this business.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed that i got charged extra for using the card.

I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.

Is it possible for me to top up with cash?

My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?

I would like to change the the PIN on my card.

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

Where can I go to find out how to verify my identity?

I don't have my passcode to access the app.

what are the locations i can withdraw money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was a fee charged when I paid with my card.

Why was I charged an extra fee when using the card?

I put money in my account a week ago but its still not there?? What happened to my money?

Card payment is still pending, why is that the case?

What is necessary for the identity verification?

I want this fee reversed from my account.

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

Is it possible for friends to top up my account?

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a purchase but never expected to see a fee charged for the transaction.

What is the charge for paying with my card?

What's the process for topping up by card?

I have a card payment that has been pending for some time and would like to know when it is going to go through.

Why did I only receive this much currency?

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?

I just checked my account on the App and there is a payment on there that I did not make.

There is unexpected money in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain the extra fee when I paid with the card.

I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?

Is there a way to track the delivery of my card?

Can you explain why my Google Pay Top isn't working?

i accidentally entered in my retailers information, what should i do next

Is there a reason there's an extra fee on my statement?

Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.

I can't make purchases with my virtual card.

I have one of your cards, but I don't know how to link it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who charged me a fee for paying by card?

Why was I charged an additional fee when paying with card?

How can it be that my Card is not functioning anymore?

What flat currencies do you support for holding and exchange?

I don't think my transfer wen through. Why?

I tried activating my card and it didn't work

How long will it take to receive a virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged extra using my card?

What was I charged a fee for card payment?

In which stores can I shop with this card?

I will be traveling.  Can I add money automatically?

Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

I need to transfer to my account and cant.

This company is bad, delete my account now.

What are the steps to get my card back that was kept by the ATM?

Which cards are accepted for topping up?

How do I get my money back for a duplicated charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I paid with my card and ended up being charged a fee.

Why did I get charged a fee for my card payment?

How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund

How long does it take for something to be delivered to the U.S?

How can I check for an unsupported merchant for my transfer request?

I would like to know which fiat currencies are recognized by your organization.

I have foreign currency i would like to change how much will it cost me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i made a payment with my card and was charged a fee, why would you do that

I am angry that I got charged for using my card.

I have one of your cards, but I don't know how to link it.

Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

I would like help to revert a transaction I did this morning

Why am I seeing a direct debit thats not mine?

Is there a transaction limit for a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something with my card and I was charged a fee

This fee shouldn't be there after I paid with a card.

Does the app allowing exchanges between USD and GBP

I want to use a payment card to top up my account. How can I do this?

Can you tell me where to find my top-up verification code?

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

How do I dispute a direct debit on my account?

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a fee for my card payment?

I was charged a fee when buying stuff with my card.

I withdrew cash abroad and the exchange rate applied is wrong.

I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

I purchased something overseas and the incorrect exchange rate was applied.

My card is expiring soon, How do I order a new card?

How do I use the app to exchange currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain the extra fee on my card when paying.

This fee shouldn't be there after I paid with a card.

Are cards issued to people living in the US?

I have a disposable card, how many transactions can I make?

Why are you asking so many questions about who I am

Waiting for the cash I deposited this morning still

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just made an order and noticed an extra fee. Why have you charged me this without informing me?

I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?

How long will a transaction to a friend take?

How do I switch to a different currency?

I just want to top-up, why do I need to verify anything?

The machine only paid me a hundred when I wanted 20

I need to exchange a currency - can I do that here?

THere is some cash that is showing up on my app.

How old do you need to be to use the banks services?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?

My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?

Why is there a fee for doing a transfer?

There should be a cash withdrawal that I haven't seen yet.

Why isn't a refund showing on my statement?

Can I use my social security card as a form of identity?

I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was an extra fee when I paid with my card, why was i charged this extra fee?

Why am I being a charged for using my card?

How much does it cost for a physical card?

I made a deposit but it is not showing up in my balance.

Is there an age limit to when my child can use these services?

I need to reset my passcode, this one isn't working

Is my card ready for use or does it need activated and if so how?

Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this fee for card payment?

I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?

Do you have a list of the cards and currencies supported?

What's wrong with my card? The clerk at the grocery store said it was declined.

Can my PIN changed remotely without visiting a bank?

Can you please explain why my transfer failed?

I am still waiting for a the cash I deposited this morning

I'd like to make a SEPA transfer to my account, but will I be charged?

I am not happy with your service and request that my account be terminated!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a fee when I thought there would be no fees?

Why is there a charged fee for debit or credit card payment?

The refund isn't appearing in my account

What is this random charge of one pound doing on my account?

I transferred some money but it is not here yet

Can cards be dispatched on a specific date?

I still don't have a card. How do I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me why there is a fee for a card payment.

There was an extra charge when I used my card

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

I can't find any option to top up with a cheque?

How can you assist on verifying my identity?

I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.

My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?

What happened to the money that I deposited?

What if I type in the wrong PIN too many times?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it normal to get charged extra when i use my card?

What currencies and cards do you support?

The app is not able to realize that it is me.

Why does my statement show an extra fee?

I can't see a transfer to my account I made.

I am having some difficulty verifying my id.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

Why, when paying with the card, was I charged an extra fee?

I can't make purchases with my virtual card.

Why are there additional fees for transfers?

Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.

I think the exchange rate for the cash I withdrew wasn't correct.

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

Where can I find information about where my money came from?

Would reinstalling the app solve the problem?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

please help me with this transfer, for some reason i can't transfer to a cryptocurency account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain why my payment was charged a fee?

Why am I getting charged more for using my card?

When will the money be made available in my account?

You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.

There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

I have an emergency and lost my phone.  I need help accessing my account.

A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?

I have my card now how do I activate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this fee showing up in my account for?

Why was I charged a fee? I thought shopping was free?

I sent money to someone but they haven't gotten it yet

I added money but my top-up wasn't processed by the app.

Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.

What currences are available for exchange?

Apple pay is not accepting my American Express card, can you assist me with this problem?

I would like to receive my salary in a different currency. How does that work?

I received my new card.  Where is it in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I was wrongly charged in a recent transaction when I used my card.

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

Is it possible to have an item refunded?

I need to move money from another bank to this account.

The app is having trouble verifying my identity.

Can I only top-up digitally? Or could I use cash?

My topup got reverted. Please let me know if there is any issue in system.

Will you help me unblock my pin after putting in the wrong pin too many times?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are you charging me fees for using my card?

I didn't know I was going to get charged to use my card.

I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

What are the requirements to open an account for a minor?

How long does it take for cash withdrawals to hit my account?

I was charged a fee for a transfer. Where did it come from?

It looks like my card payment was sent back.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for making a payment? If so, let me know why.

how do i get into my account and edit my details

I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

Are there any limits to were my card is accepted?

Please tell me, do you use Visa or Mastercard?

There is the same transaction showing more than once.

I need help fixing my contactless. It's not working anywhere I go today.

How do I unlock my account after typing in the wrong PIN too many times?

the transfer went through but now it has been pending for quite a while. i need this to go through already

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the charge for paying with my card?

Why is there a fee associated with card use?

I did not charge my account for that transaction.  That's an error.

there is money in my account that i didnt put there

Why hasn't the transaction I did to my friend arrived yet?

Can I quickly send a transfer from China?  How long will it take?

My card has been stolen. I reported it with the police, but I need to report it with you as well.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the fee charged for using my card?

Can you explain why I was charged extra when I used the card?

What is the pending payment on my card about?

Do I get charged for a top up from a European bank?

Tell me why there is a charge on my cash withdrawl.

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

Are there cash machines where I can change my PIN?

Why is the cash transaction still showing as not completed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to know why i got an additional fee when i use my card.

I am angry that I got charged for using my card.

I have been waiting over a week. Is the card still coming?

My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?

I put money into my account in the form of a cheque, but my balance did not change.

How many payments can I make using a virtual card?

Is it possible to get a card outside the UK?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged a fee on a card payment?

Why do I have to pay extra for using my card?

Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?

If my account is low in funds, can I set an auto top-up?

I was charged twice for a restaurant, can you take the second charge off?

I can't get the top-up to work! What's going on here.

I think the exchange rate for the cash I withdrew was wrong.

How do I receive a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my transaction charged an extra fee when paying with my card?

A fee that shouldn't be there is there after using my card!

Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

There seems to be an additional charge of £1 on my statement, what is the reason for this?

I deposited cash into my account and I'm having trouble seeing it on my account.

What fiat money can I used in the exchange and holding?

Not living in same place, need to change details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an allowance on cards?

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

It's only been a few weeks my my top-up got cancelled

Can you tell me when my card will arrive?

And do you have virtual cards instead of physical ones?

Do you know why my card payment has been declined?

There is a payment that has not processed.

If I were to use a European bank card for a top up, will I incur a charge?

I did not receive the correct amount of cash.

Help! I need to transfer something to China.

Instruction: Given an online banking query, retrieve another query with the same intent