Question: I'm still waiting for my top-up to go through

What types of cards and money do you accept?

I would like to have assistance with activating my card.

Is there restrictions on where I can use my card?

how long does it take to get my card i am in a rush

I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up didn't go through; it still says pending. What's up with that?

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

What is the youngest age for an account?

What does it mean when a transfer is "pending"?

I exchange my currency quite a bit.  Do I get an exchange price break?

What's the process of changing from GBP to AUD?

after i got married i need to change my name

Are there fees for receiving a SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm waiting on a top-up, its still pending

I do not think the pop up went through yet.

What should I do if my smart phone is lost or stolen?

Can I allow other people to top up my account?

Why did using an ATM cause me to be charged an additional fee?

Can I electronically transfer funds into my account from my American Express?

is there a reason that my payment didnt go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up hasn't happened yet.

I sent some money and the account hasn't recived the transfer I made.

I need to stop a transaction that I made.

I question today's exchange rate for rubles into pounds. I was hoping for a better return.

Can you tell me why I was charged $1 for a transaction?

Why did I only receive this much currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason that my top-up is still pending?

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.

Why aren't my payment funds available to me?

Is there a fee for topping up by charge card?

It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.

My transfer was declined. Why did this happen?

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

How can I edit my personal details in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my top-up finished pending yet?

Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks

How do I go about topping up with Google Pay?

There is the same transaction showing more than once.

Can you please explain the topping up transfer process?

what are the exchange rates for foreign currency ATMs

I tried to make a transfer and it failed.

I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.

need to know places i can withdraw money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my top up not working?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

Why was there an extra charge when I transferred money?

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

I need assistance with understanding which fiat currencies that you support.

I need quickly transfer something from China. About how long will it take?

If I need to top up with cash where should I look?

Can you tell me how to top up on my card?

Is it simple to transfer money using my credit card?

Why am I charged a fee for getting cash?

I got a message that my transfer is not possible.  What is happening?  I need this to go through please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my top-up gone through?

I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?

I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?

I would like to top up my account automatically. How do I do that?

Are there any charges for European bank card for top up?

The app says I made a cash withdrawal even though I didn't.

There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.

What kind of costs are involved for exchanging currency?

I don't think the transaction has gone through, so can I cancel a transfer?

What is the number of transactions for one disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my top up not completing?

Can you explain to me why a top-up would still be pending?

I was wondering if I could get a second card on this account? I would like my daughter to have one.

My statement shows an extra fee - what is it?

I'm confused ass to why my contactless is not working.

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

What  is the verification process for a top up card?

I sent money to my family last Friday but they don't have it.

My app says I withdraw funds from my account through an ATM.

I think there was an error in your exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.

Any place that takes Mastercard would be fine.

I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?

I noticed that i got charged extra for using the card.

My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?

Could you tell me why my top up isn't showing in my wallet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

Even though I added money ey to the card, I couldn't use it

Why is it taking so long for my money to appear in my account? I have been waiting a week!

What was the cause for my card to be declined?

I notice that I have a card payment that's been cancelled.

What steps do I need to take to exchange currencies?

Do you offer a discount for those who perform frequent currency exchanges?

If I see a payment in the app that I don't recognize, what should I do?

Can I exchange USD and GBP from the app?

I need to terminate my account immediately.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my top up gone through?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

Can you tell me if I can hold money in several currencies?

I ordered a virtual card but it hasn't come through yet

Is it possible to get one the your cards in the EU?

Why is there an uknown charge showing on my account?

I need to transfer money into my account, and I don't know how to do that.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not think the pop up went through yet.

I made a top up yesterday but it's still pending.

After I deposited my cash, I still don't see it in my account.

It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.

I need clarity on why my card is not working.

The rate applied to my purchase in a foreign currency was wrong.

Could you please help me figure out why the seller has not received their money after I sent it.

I got an cancellation error when I was topping up.

oh my god I lost my card! what should I do?

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find the money I just added to my account.

What do I do if my top-up has not gone through?

Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??

I recently bought something abroad but the exchange rate is incorrect. Why?

How long before I can see that my cash withdrawal has taken place?

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

I want to change the wrong exchange rate.

I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?

What is the timeframe for a transfer in Europe?

Is there a fee when I add money to my international card?

I made a bank transfer from my UK account today, but it's not showing.  Can you check status?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up hasn't gone through

My card is showing the same transaction over and over again.

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

I tried to get cash but it was declined!

The exchange rate for my cash withdrawal was incorrect

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?

I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up has not posted.

How do I know if my top-up went through?

My salary is in GBP. Do I need to configure this somewhere?

I need to know what these extra charges are on my statement?

I mistook my pin and now I am locked.  Can you unlock me?

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

There is a cash withdrawal in my account that isn't mine.

I would like to know if you use Visa or Mastercard.

How do I go about transferring money using my credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money

What happened to the money that I deposited?

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

Can I get a Visa or does it have to be something else.

Soon my card will expire, how do I get a new one?

There's an unauthorized direct debit in my app.

I think I got charged twice for the same thing

What do I do if I detect fraudulent use on my car?

Is it possible to have an item refunded?

I haven't received my virtual card yet, do yo know why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been waiting for my top-up to complete and it still hasn't gone through.

I used my card to top up but it's saying it is still pending. What does this mean?

I noticed my card payment was cancelled, can you tell me why?

Can you issue both a Visa and a Mastercard to me?

I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.

How come my card payment is still pending?

What happens if I use my account and my identity verification hasn't finished?

I signed up, but don't have a PIN. Where can I find it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does my top up pending last?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

My account says I have a pending transfer.

you got the exchange rate wrong for my cash withdrawal

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

how much does it cost to add money to my card

I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to top up, but the funds show up as pending. I thought it was instant?

Isn't my top-up supposed to mean its complete?

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

What top up charges are there for US cards?

Why am I not allowed to transfer money to my cryptocurrency exchange?

The cash I deposited using the ATM is still pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.

I don't know what pending transaction means.

Is there a way to tell where the money came from?

Can I use this app for both USD and GBP?

Do you have a list of cards and currencies you support?

I paid with my card and got charged an extra fee, what's up with that?

My payment has been declined several times.  Can you help me?

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

My foreign currency exchange has been applied incorrectly.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my top-up pending?

I topped-up my account, but I don't think it went through.

How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

I'm trying to verify my top-up card, but I can't find the code...?

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

I attempted to get money in cash but it was refused!

Why am I charged whenever I withdraw cash?

How much will it cost me for a SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: top up is still pending

Why can't I see my funds after I topped up?

I would like to verify my source of funds.

Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?

Why is there an extra charge of 1 dollar on my statement?

Do you charge extra for exchanging currencies?

I tried activating my plug-in and it didn't piece of work

For some reason my card payment didn't work

I need a new card and I live in the United States.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my top up be applied?

Where are my funds? I topped off my car but it didn't seem to complete.

I would like to get both Mastercard and Visa card from you if that's possible.

The top-up verification code is not visible.

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

Was my transaction reverted with my card?

I found my lost card. Am I still able to use it?

Am I gonna be charged for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?

new customer and filling gas for the first time today, not working,

I think my top up may have been reverted, what do I do?

I made a transfer and was charged an extra fee!

Why am i being double charged for something?

I need to cancel a purchase that I made the other day.

I tried to do a transfer but it didn't go through.

I made a payment and it is showing up twice

How can I transfer money into my account?

What currencies are approved to add money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a top up to go through

Isn't my top-up supposed to mean its complete?

My transfer to another account was not allowed. Why is that?

I need a disposable virtual card. Please tell me how to order one.

Is it possible to exchange currencies using the app?

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?

my friend has not got the money I sent last week.

There is a fee for a transfer, please explain that to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

I won't be pleased unless I get a Mastercard.

Does the exchange rate change each day for purchases? There is a different rate on my purchase.

Why doesn't it work when I use American Express to try to add money to my account?

I could not get the top-up to go through

Why is there a fee for doing a transfer?

I don't recognize a purchase that was made with my card.

What are the steps I need to take to cancel a transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: new customer and filling gas for the first time today, not working,

I can still see money in my account after making a payment

Why can't I get my top up to work in Apple Pay?

Is it possible for me to top up with Google Pay?

What currencies are accepted to add money?

I would like to order a virtual card, where can I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain to me why a top-up would still be pending?

I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?

My card arrived but I don't know how to get my PIN.

There was an extra fee when I paid with my card, why was i charged this extra fee?

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

What's wrong with my card? The clerk at the grocery store said it was declined.

Do you let me choose between Visa and Mastercard?

How can I request cash back? The ATM gave me the wrong amount that I've been charged though...

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain why my top-up hasn't been processed yet?

Even though I added money ey to the card, I couldn't use it

Is it possible to get a Visa and Mastercard from you?

The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?

How do I dispute a direct debit that I didn't do?

How can I create another card linked to this account?

Why do some of my payments have fees?  I don't understand.

Which fiat currencies are supported for holding and exchanging?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up hasn't gone through

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

I made a payment that is not yet complete.

How would I go about getting a physical card to use in stores?

The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money

The disposable cards - what are they for?

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

I want to top up my account. Can I do it with Google Pay?

Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I see my funds after I topped up?

I found my old card. Can I link it back into the app?

Can I use a credit card from the US to top up?

Please tell me what the exchange fee is.

I couldn't transfer money to a beneficiery

The exchange rate for my card payment doesn't seem right.

What is this random charge of one pound doing on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

My money hasn't been deposited yet. When will it be?

I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?

How long does it take for a transfer to finish pending?

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take for my top up to work? It's still pending

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

Why was there a fee for my cash withdrawal?

There is a pending payment on my account, what does this mean?

I did not receive the right amount of cash.

I am trying to find out how to exchange currency X with currency Y.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my top-up has not gone through?

Why am I not able to withdraw cash from this ATM?

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

Do you offer disposable virtual cards too?

How do i set up my credit card to send transfers?

What is the meaning of a pending payment?

There is a payment that I was charged two times for.

Which currencies can I use to add money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a problem with the top up system? My transaction hasn't gone through properly

How long do I need to wait til my top up isn't pending?

Why is it I am charged an extra fee when I use the ATM?

The app doesn't believe that I am myself

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

I have a new card. How do I activate it?

Where can I check out the source of available funds in my account?

Are SWIFT Transfers available at this bank?

A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

Do you support countries other than mine?

My withdrawal from the ATM was cancelled.

Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up says it is still pending

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

I've just moved and I need to change my details

I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.

I'm interested in getting a card. How does one go about doing that?

When will I have access to my pin number?

How can you assist on verifying my identity?

Why is the app showing a still pending message on a withdraw that has already been done?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my top up is still pending?

Isn't my top-up supposed to mean its complete?

Can I change my pin at ATMs?  If so, what ones?

I'm waiting for a transfer from the US, how much longer?

I don't see my card anywhere in the app.

How long will it be to get this new card?

My card was used without my permission, what do I do?

How quickly can I transfer something to China?

Can I get my friends to add money to my account?

I think my pin has been compromised, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell my why my top-up is pending.

How long do I need to wait til my top up isn't pending?

I put money in my account a week ago but its still not there?? What happened to my money?

I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?

Why am I being charged for withdrawing cash but haven't in the past?

I don't want to give you all my identify details.

For adding money, which currencies do you accept?

Can you tell me what countries you offer support for?

I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help, I don't see my money i just added.

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

I was charged an extra fee for a card payment. I was unaware of these fees beforehand.

What kind of costs are involved for exchanging currency?

How long will it take for my cash withdrawal to stop pending

You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.

My cash withdrawal is showing as pending, why?

I can't get my card out of the ATM, what should I do now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a top up yesterday but it's still pending.

Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.

I recently reported my card as missing/lost, and I just found it. Can I still use it?

Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.

Can I only top-up digitally? Or could I use cash?

My card is expiring soon, How do I order a new card?

Why are you charging me fees for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Even though I added money ey to the card, I couldn't use it

There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

Tell me why there is an extra charge when I used an ATM?

I got a message saying I made a withdrawal from the bank machine, but I did not.

I checked my statement and am being charged one pound. Where did this charge come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

I used my card to top up but it's saying it is still pending. What does this mean?

I am still waiting for a money transfer to appear.

I can't seem to figure out why my transfers are getting declined.

Where can I find out where my funds came from?

Tell me what ATMs allow me to change my PIN.

Why am I charged whenever I withdraw cash?

What is the charge for topping up a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What if my top up doesn't go through?

There is a transfer not showing on my account.

My statement is showing I was Charged a dollar and I am not sure why.

How long does it take to activate my card?

How will I know where my funds are coming from?

I locked myself out of my account, how do I unblock my PIN?

I just received my card and I'd like to activate it.

How do I get a refund for an unauthorized direct debit payment?

How is this transfer supposed to work? It's not working for me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Isn't my top-up supposed to mean its complete?

My transfer didn't complete. Why can't I access funds?

There are two of the same charge on my statement.

Does the app allowing exchanges between USD and GBP

Is it possible for me to top up with Google Pay?

I'm trying to activate the auto-top up function. Where is it?

This card is accepted by what businesses?

My app shows a direct debit that isn't mine.

Why on earth do you need so much personal id info from me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where are my funds? I topped off my car but it didn't seem to complete.

I transferred money, but I think I've been charged a fee for it?

Why hasn't my refund appeared on my statement?

Why does it matter that I prove my identity?

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

Why do i have an extra fee on my statement?

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?

How long will a transfer from Europe take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped up last night but don't have any funds, why not?

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

My refund has not yet been credited on my statement

Can you please tell me why my cash withdrawal is still pending?

Is there a charge for getting more cards?

I need to exchange foreign currency will i be charged?

Why isn't the transfer I made to a friend showing?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

How do I know if my top-up went through?

Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.

Will I be charged a fee to top up using a debit or credit card?

Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.

I sent money to someone but they haven't gotten it, what's going on?

Will I have to wait much longer for my new card to arrive?

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

What is the status of my card's delivery?

What do I do if there is an electronic debit that is not correct?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for my top up to clear?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

Why is verifaction required for my Identity?

Is there an age limit to when my child can use these services?

I need clarity on why my card is not working.

How can I move money from my account at a different bank to the account I have at this bank.

Does it matter if I use Visa or Mastercard?

Can you tell me why I was charged $1 for a transaction?

I've already sent the money out and still have not received money in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up did not go through yet.

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

Can you show me where to link the new card?

I see a direct debit transaction in my app that I didn't make.

When I made a transfer I was charged extra.

How long will it take to receive my money from my transfer transaction?

what currencies can i exchange between on your app?

When I topped up the app has seemed to reverted it.

I've been trying to do a transfer multiple times and have failed? Is the system down?

there is money in my account that i didnt put there

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up funds aren't available yet.

I was mugged.  They took everything.  I can't use the app.  What do I do?

I am seeing in the App a some cash withdrawal that does not belong to me

I have a transaction showing multiple times.

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

Something is wrong with my top up and I can't see it. How do I find it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!

How come my top-up didn't go through instantly, like it usually does?

My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?

What do you demand for identity verification?

How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

Why, when paying with the card, was I charged an extra fee?

If my account is low in funds, can I set an auto top-up?

i tried using a virtual card for a hotel but it didn't work, why not

Is American Express supported for adding money into my account?

What should I do if my smart phone is lost or stolen?

I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.

How long should it take for my top-up to finish? I've been waiting a while.

Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.

I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.

tell me how to get a refund for something I bought.

I forgot my phone at the hotel, so I can't access the app.

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

How can I transfer some money into a foreign account?

i bought the wrong size and would like a refund

I don't think the exchange rate was right.

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up is taking a while to process!

Am I limited to what ATM I can use my card?

How do I create a disposable virtual card?

How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.

I didn't receive the correct amount of cash when I exchanged it overseas.

I asked for more cash than what was received

I have an account that is empty of funds. Can I transfer some from another bank?

What do I do to get ahold of my own card?

After transfering some money my balance hasn't changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

What is the reason that my top-up is still pending?

I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?

Do you know which businesses will accept my card?

Why did I not get the amount of money I requested?

Can I use a credit card from the US to top up?

I do not recognize a direct debit payment that I see on my app

I've never been to that store.  That's a fraudulent charge.

Are there any fees associated with receiving money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.

Why isn't a refund showing on my statement?

I want to op up my account by using bank transfer. How do I go about it?

A transaction I did to my friend hasn't arrived yet, why?

I put some cash into my account but it's not displaying that on my balance.

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

What are the acceptable currencies for adding funds?

I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?

I bought something abroad and the exchange rate applied is wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account is  new  why can I  not top up

How do I know if my top-up went through?

How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.

I am wanting to refill my card, is there a charge?

I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?

How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.

Can I have it delivered on a specific date?

I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!

Can you check if my money has reached my account since it is not showing up yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i have a pending top-up

How long do I need to wait til my top up isn't pending?

Can you send me a Mastercard, instead of a Visa?

I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.

You charged me more than once for the same transaction!

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.

If I don't live in the UK, can I get a card?

Please help me unblock my pin which I put the wrong one too many times.

I tried to do a transfer but I got a message that it was declined.

how do i get into my account and edit my details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do I need to wait til my top up isn't pending?

I topped-up my account, but I don't think it went through.

How do I link the new card that I just got from you guys?

Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.

I received my card. How do I link it to the app?

Will I be charged for topping up my account using a bank transfer?

I would like to use this cheque to top up.  Can you tell me how to do that?

Why was there an extra charge because I used my card to pay?

The exchange rate is incorrect for my payment.

What flat currencies do you use for holding and exchanges.

Can it add money every so often automatically while I travel?

Why is it taking so long to update my balance transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up hasn't gone through yet, why?

I used my card to top up but it's saying it is still pending. What does this mean?

What do I need to see my source of money?

The exchange rate for foreign ATM currency is wrong.

Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.

This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!

How old do you have to be to open an account?

How can I transfer money between accounts?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know if my top-up went through?

Can I add money to my card automatically during a trip?

How can I receive verification for the source of my funds?

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

I want to change the wrong exchange rate.

What's the limit to how much I can top up?

Something is wrong, my top-up is gone and I don't know what happened to my money.

I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

Do you know the reason why my card payment was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Should my top up still be pending?

What is the reason that my top-up is still pending?

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

Was there a way for me to get tracking for that?

I tried to pay with my card and it didn't work

I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used my card to top up but it's saying it is still pending. What does this mean?

My top-up is taking a very long time to complete.

There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

Is there a tracking number for the card?

I would like to dispute a payment I didnt make

I want to use a payment card to top up my account. How can I do this?

Can you tell me how I would go about learning where my funds came from?

When do I see my recent refund in my statement

How can I get my money that I didn't get from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money hasn't been deposited yet. When will it be?

I topped-up my account, but I don't think it went through.

I sent a transfer and it has been pending for awhile. How long will it stay pending?

I would like my refund for this item I bought.

The expiration of my card is near, how do I order a new card?

While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?

The exchange rate was wrong in the foreign country I got cash in.

help, I see money missing I didn't take out.

I didn't know there was a charge for tranferring. What is the charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's taking my top-up so long?

There is a direct debit transaction on my statement that I think is not mine. How do I remove?

I am unable to activate my card, it won't let me.

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

Will I be sent a new card before mine expires?

Why was there a fee on my cash withdrawal?

I did a bank transfer and my balance isn't current.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do top-ups take to go through

How can I add physical money to my card?

I have a disposable card but it does not work?

I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?

How come I did not get a virtual card yet?

my exchange rate looks wrong for my last payment

I have duplicated transactions on my statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where to check top ups pending?

How long should it take for my top-up to finish? I've been waiting a while.

Money was transferred to me and I am unable to see it

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

I'm not able to activate my card how do I fix this problem?

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

I made a payment that is not yet complete.

Show me the amount of transactions I can do with a disposable card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Seems like my top-up has not gone through

Why was I charged extra when paying with card?

i noticed that the funds were returned to my bank account. What happened?

should i add money via bank transfer instead

What is this cash withdrawal I don't recognize?

I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?

I don't know why my card payment did not work

I moved and need to change my personal information.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up appears to be pending.

Cash withdrawal has been pending, why is it so?

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

I've been charged an extra £1 and I don't know why

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

My card is about to expire.  How do I get a new card?

I received less cash than the amount I specified in the ATM.

Why is it required to verify my identity?

i am express delivering my card to the us, how long will that take

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long should it take for my top-up to finish? I've been waiting a while.

Why do I have a transaction showing multiple times?

I deposited a check a few days ago and it's still not gone in! Please help me with this

I do not know what this cash withdrawal is

I need to verify my identity. How do I do that?

Tell me the currencies that you support.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my top up process?

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

My card didn't work at the ATM in Notting Hill.  Is my card working?

My top-up does not seem to have worked, what  went wrong?

Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.

can I use my card before identity verification?

Please help me find my top-up verification code

Is there a charge to use a Top up card in the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why is top up pending

I topped-up my account, but I don't think it went through.

I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?

If I am not in the country and I need to change my PIN, how can this be done?

I am unable to use my card for some reason.

Where can I get your exchange rates from?

I am unable to activate my card, it won't let me.

Will there be a fee if I receive a SEPA transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe my top up is still pending

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

I checked my account today and saw that I was charged an extra pound that I did not spend.

How much would I be charged for a transfer?

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.

Do you have a tracking number for the card I was sent?

I got less cash because of the exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I make my top up complete?

Seems like my card payment has been cancelled

I didn't withdraw cash but I see that transaction on my app

How much can I withdrawal in one month without incurring fees?

How does it work when I transfer money into my account?

I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped-up my account, but I don't think it went through.

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

If I need an additional card, is there a fee for that?

Can you tell me more about limits to disposable virtual cards?

How do I exchange currencies using this app?

I usually don't get charged for transfers, why was I this month?

Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come my top-up didn't go through instantly, like it usually does?

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

How do I know what exchange rate I will get?

I received a decline message on a transfer

This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!

I have a new phone number and need to edit my contact information.

My card got trapped inside an ATM, what should I do?

What  is the verification process for a top up card?

What does it mean if my payment was reverted?

Why have I been charged a fee for cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: top up not completed

What is the reason that my top-up is still pending?

How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

I don't think I should have been charged a fee to use my card.

What is the best way to get my virtual card?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

Please send my card as quickly as possible.

Why did I get charged a fee for transferring money?

Can I receive payments in another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason that my top-up is still pending?

My top-up is taking a very long time to complete.

If I live outside of the UK am I still eligible for a card?

How long does it take for a transfer to show up in my account?

Why is it taking so long for a transfer to complete!

I tried entering my passcode and it isn't working. Can you help?

Can you help me get Top Up to work in the Apple Pay function?

I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up is taking a very long time to complete.

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

How old do kids have to be to open an account?

I was charged an incorrect exchange rate for a withdrawal.

What physical locations can I use cash to top up?

How are foreign exchange rates determined?

Hi, I have done a topup, but my money was reverted. Please look into this issue.

I found my old card. Can I link it back into the app?

What do you require for identity verification?

If there isn't much money left over, will it top-up automatically?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do to cancel a transaction?

How do I go about cancelling a transaction?

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

What happens when a payment is reverted?

So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?

My card payment says pending and it hasn't changed

I would like to exchange currencies on the app. How do I do this?

What fiat currencies are used for exchange?

I need to refund my item, can you please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to revert a transaction I did this morning

I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.

I made a purchase and was charged at the wrong foreign exchange rate.

I am overseas in China, can I get a replacement card?

What ID do I need to verify my identity?

The exchange rate is incorrect on an item I recently purchased in a foreign country.

I froze my account, but how do I order a replacement card?

Will I be charged for a cash withdrawal?

Is there a tracking number for the card you sent me?

Why can't I buy cryptocurrency on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.

I made a mistake of transferring, can I cancel my previous transfer?

What are the fees associated with top up via transfer?

Please tell me, do you use Visa or Mastercard?

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

What are the fees imposed when I make a transaction?

I don't think I was supposed to be charged so much.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to cancel my previous transaction

I just moved to the US how do I get a card?

How come there is a $1 extra charge on my statement?

I have to make several disposable cards per day.

What information do I need to see my source of money?

I transferred some money but it hasn't arrived yet

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?

I just saw a fee on my account. When do these get charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to revert this mornings transaction.

Why would the ATM machine fail to give me the cash withdrawal I requested?

How do I use my card if I lost my phone?

Is it possible to have a discount for exchanging currency frequently?

Will you be adding more currencies in the future?

How much would it cost me for a bank transfer to top up my account?

Under what condition will my payment revert?

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like help to revert a transaction I did this morning

If I bought something I didn't like, can I get a refund?

I would like to top up via credit card, which credit cards do you support?

Where can I find the top up verification code?

My card arrived but I need to make it work in the app, how do I do that?

What is the limits on the number of disposable cards I can have?

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to cancel a transfer I just made

Is there an alternative to a physical card?

I need to move money from one of my other accounts to this one.

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

I hate this ATM, it charged me an extra fee, Why did it charge?

I purchased something abroad and the incorrect exchange rate was applied.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help! I made a transfer in error and need to cancel it before it's complete!

Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.

What do I need to see my source of money?

How can I fund another account with my American Express?

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

I needed $100 but all it gave me was $20.

An extra fee has been added to my card payment is this correct?

What do I do if I see a transaction on my card that I don't recall making?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I fix a transaction to the wrong account?

How can I exchange currencies with this app?

I used my card top-up but all of the money is missing.

I would like a  physical card sent to me.

I still want to use my account but haven't verified is that OK?

What currencies do you accept for adding money to my account?

I was supposed to get a refund but I do not see it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanna revert a transaction i did this morning.

How come the money from the merchant appeared back into my account?

I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?

How can I hold and exchange fiat currencies?

Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?

Why was a fee charged to me for transferring money?

I misplaced my phone so I can't use the app! Does this mean I can't use my card?

Which countries does your service work in?

There is a payment that is not mine in the App.

In my app, a direct debit payment that I didn't do shows up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.

What should I do since my card is trapped in the ATM?

Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.

I think that someone may be using my card, but I'm not sure,.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't want to make a transaction, I want to revert it

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

I didn't receive the correct exchange rate for an item that I bought.

Can you tell me why my credit card was declined while trying to top-up?

I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?

Can I receive a refund for an item I purchased?

How do I report my card as lost or stolen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?

Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

Where would I find top up by cash deposit?

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

My refund has not shown up on my statement.

Where did my extra fee for the transfer come from?

How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?

I have not received my card and it's been a week, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a mistake when making my last transfer, please cancel before it goes thru.

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

Why is top up not working if I use my American express with my apple pay?

The refund on my account hasn't shown up

There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?

When my card expires soon, how fast is the replacement card sent and what are the costs?

I think something went wrong, I didn't get the right amount.

I no longer want this account, what should I do?

Explain why I can't do a transfer to an account.

How do I transfer cash my into my account?

I recently transferred money to my account when will it show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a mistake this morning when I did a transfer. How do I reverse it?

I want to cancel the transaction I made earlier

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

What do I do if the ATM swallowed my card?

I tried to make a transfer, but it didn't work.

There is an extra charge on my account I didn't authorise, it's just £1, what is it?

I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.

My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't mean to do the transfer, is there any way to cancel it?

I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!

How do I transfer money from one bank account to another?

I used foreign currency to buy something and I think the rate applied is incorrect.

I can't find my phone and I'm worried someone is going to use it

My salary is deposited in GBP. Do I need to choose the currency?

What are the requirements to open an account for a minor?

Hey there's a fee for a transfer on my account.  Why?!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about cancelling a transaction?

I messed up a transfer and need to reverse it.

Why am I seeing a fee for transferring money?

What is your exchange rate between UK pounds and Russian rubles for my last transaction

I see I was charged $1 for a transaction.

Which countries does your service work in?

Is there a way to tell where the money came from?

I went to top up my card and it was cancelled.

How long should I have to wait before I see the transfer in my account?

Why can't the recepient of my money transaction see it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

How come I got to pay to get my money from the ATM?

What is the virtual card and how can i get one?

I have a cash withdrawal that says it's pending, why?

Why isn't my Google Pay top up working for me? Did I do something wrong?

I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: please cancel the transaction

I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?

Why hasn't my friend received the transaction?

Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?

I cannot remember my passcode, is there a way to retrieve it?

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

Why was I not allowed to do a transfer to a beneficiary?

When will my transfer from the US get here?

Why was I charged a fee for withdrawing money off my card?

Can my PIN changed remotely without visiting a bank?

Please assist me in activating the card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

I did a transaction this morning and now I want to cancel it.

There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

is it possible to top-up with google pay.

Can I get some help activating my new card?

The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?

I do not know what this cash withdrawal is

You promised no fees but now I've got one. What the hell!?

How do I add my card to the app once I get it?

How come I did not get a virtual card yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible for a transaction to be cancelled?

How do I go about getting hold of a virtual card?

Why was there a fee with my cash withdrawal?

I was charged an additional amount of money for making a purchase with my card

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

How long will my most recent transfer take to go through? The recipient needs the money urgently.

How do I replace my card before it expires?

Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!

I would like open a second card for my daughter, how can you assist me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I cancel my transfer?

I goofed up and used the wrong account.  Please help.

that fee should not be there, you charged my cash for an unnecessary thing.

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

I need my refund as soon as possible. What else do I have to do?

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

I want to know which currencies and cards are supported, can you provide a list?

The exchange rate for foreign ATM currency is wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?

Does my top up and apple pay work together?

My payment shows that it is pending will I be charged more money?

How can I find the source for my available funds and money?

I'm due a refund and it is not on my statement.

How long does it take for my physical card to be delivered.

How long does it take to get a refund on something I bought?

Am I able to get a refund for a purchase?

When will my transfer arrive from Europe?

How come I got blocked for entering wrong pins?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I submitted a transaction but it was for the incorrect account.

I want to cancel a transfer I just made.

The cash withdrawal I took seems to be off. The exchange rate is wrong.

Am I able to top up with this cheque I received?

What does it mean when it says I have a payment pending?

Why did my card get charged twice for a transaction?

Why didn't my friend's transaction arrive yet?

Why is there a random payment in my statement?

How long will it take my card to get here?

I purchased an item and the exchange rate was wrong

Why was there an extra charge because I used my card to pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!

How can I trade currencies with this app?

I tried entering my passcode and it isn't working. Can you help?

How can I receive my salary in another currency?

My Virtual card was rejected for a car rental. Why?

Why won't the ATM let me withdraw money?

My cash deposit isn't in my account. What happened?

My cash received does not match what has been requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: who do I talk to, to cancel a transfer?

I made a check and cash deposit that wasn't credited to my account.

My new card came in.  How do I activate?

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

please help me with this transfer, for some reason i can't transfer to a cryptocurency account

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

I want to have multiple currencies in my account if possible.

The app is showing a payment I never made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!

Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.

How do I replace my card before it expires next month?

How long is the wait for a money transfer to post?

There is a card payment I'm not familiar with.

I tried to top up, but the funds show up as pending. I thought it was instant?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I inadvertently completed a transaction on a wrong account.

I made a transaction to the wrong account!

I can't make purchases with my virtual card.

Do you know how I can verify that I did a top-up to my card?

I saw a payment come out of my account for a merchant I don't remember.

How can I receive verification for the source of my funds?

Why won't you accept my payment? I keep trying with this card and it's not working.

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

Please send my card as quickly as possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I make a mistake can I cancel the transaction?

There was a transaction this morning that I'd like to reverse.

Is there a way you can have money from a purchase I made refunded to my account.

I was made to pay a fee for making a transaction with card.

Can I get some help activating my new card?

app malfunctioning, does not know its me

Where can I check out the source of available funds in my account?

Why am I being charged for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to cancel my transfer?

I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

Can you help me? I have a duplicate transaction on my account and I don't understand why.

How do I edit the personal details on my account?

What ID do I need to verify my identity?

It says that my payment is pending, what does that mean?

Where can I order a card when I am in China?

Can I have another card in addition to my first one?

There are charges on my card that I haven't purchased.

A direct debit payment that I didn't authorise shows up in my app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

I see a cash withdrawal in the app that I did not do.

Why has my payment been declined? I paid by card.

Will I be charged for a cash withdrawal?

I have enough money in my account, so why is my card being declined?

Why is the app showing a still pending message on a withdraw that has already been done?

I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?

The cash withdrawal I took seems to be off. The exchange rate is wrong.

Why was I charged extra on my last UK pound to Russian ruble exchange?

Tell me how to top up my account using bank transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.

What are the steps I need to take to cancel a transaction?

Tell me why my balance did not change when I tranferred cash.

There is a mysterious debit transaction on my statement

The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

I was trying to top up my account and it isn't working

What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.

Why am I getting declines when trying to make a purchase online?

What is the process for activating a new card.

I didn't receive the amount of cash I requested for the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.

I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.

Why was I charged a fee for transferring money

Why does it cost more to pay with my card?

I just deposited cash to my account and can't find it!

Can you tell me how long it takes for a new card to come?

I think a payment I made with a card was cancelled.

Which foreign currencies do you accept for adding money?

How do I find out where my funds came from?

I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer into my account and now I need to cancel it

What are the steps I need to take to cancel a transaction?

I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?

The correct amount of cash was not received.

I withdrew money and got a fee, please explain

How do I query a payment on my card? It looks like I have paid for the same thing twice.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help revert my transaction from this morning.

I have a transaction and would like to know if I it's cancelable?

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

I need my refund as soon as possible. What else do I have to do?

Do I have to go somewhere to activate my card?

I'm having trouble with proving my identity.

My last ATM request did not go through due to a declined card. Please cancel the request on my account.

I could not transfer funds to a beneficiary; is there a problem with your software?

Can I have a spare card for this account please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't think the transaction has gone through, so can I cancel a transfer?

What is the length of a transaction completion?

Where can I check to see where the money in my account came from?

What's the process of changing from GBP to AUD?

How do I check security settings using the app?

There's a duplicate charge on my account?

I have a transaction that shows multiple times.

What do I need to do to verify my funds?

My funds are not transferring to my bank. Why is this not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.

I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?

I was charged several times for something

My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.

Can you tell me what this cash withdrawal is?

Are there going to be fees from adding money with an international card?

What flat currencies do you support for holding and exchange?

is there a reason i need to verify top up

I am in the EU. Can I get one of your cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I have to do to cancel a transfer?

I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?

My card hasn't been working when I try to use it.

What is this extra fee while I was doing a transfer?

How long do I have to wait for a US transfer?

I ordered a card and would like to know how to track the delivery progress of it.

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

I checked my statement and saw a charge of one pound, where is this charge coming from?

I sent money and the recipient has not received their money after two weeks.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a mistake and did a transaction to a wrong account, can I cancel?

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

Did I not get my refund? I don't see it.

Is there any way for you to find my card?

How do I get refills to my card when I'm traveling?

Hoe do i use my credit card to transfer money?

Why does it show that my transfer is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me cancel a transaction.

I did a transaction this morning and now I want to cancel it.

Is there a top-up limit that I have to stay under during a given period of time?

I need to reset my passcode. Where do I go to do that?

I'm having money transferred from Europe, how long will this take?

This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money

I want a disposable virtual card, how do I do that?

How can I find out the source of my available cash?

There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to cancel a transaction

What do I do if I see a cash withdrawal on my account that I don't remember making?

A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?

How can I top up my account and which currency can I use?

I tried to top off using the card, but the money just disappeared?

Can you tell me where to find top up by cash deposit?

I don't think the charges made when I had currency exchanged are right.

I believe you charged me too much to exchange my money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

I sent money to someone but they haven't gotten it yet

I don't recognize the direct debit payment from the app.

I tried withdrawing but my cash is not showing up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps I need to take to cancel a transaction?

I am unsuccessfully trying to make a transfer can you help?

The ATM didn't give me the full requested amount

Card payment was declined, do you know why?

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

I tried to pay with my card and it didn't work

There's a direct debit payment that I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a mistake of transferring, can I cancel my previous transfer?

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

Can my job deposit my wages directly into the account.

You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.

Is this app capable of exchanging currencies?

How do I close my account, since I'm dissatisfied?

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

lost card found, want to put it back in app

I need to cancel a purchase that I made the other day.

Where can I find out how to transfer money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to cancel a transaction?

I made a mistake and need to cancel a transfer.

how long does it take for a transfer from Europe to go through?

Is exchanging currencies one of your app services?

I'd like my account to be deleted. I'm not satisfied with the service you provide.

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

Is there a reason behind why my transfer did not work?

If my card becomes expired what can I do?

Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to cancel a transaction.

Please help me, there is a transaction in the incorrect account.

The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.

How does a disposable virtual card work?

I'm not happy with the services I'm getting with this company. Can you please delete my account?

looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

How can I top up my account by bank transfer?

I am having problems with my contactless.

With this app, will I be able to exchange currency?

I have cash deposit to my account but it is experiencing a problem

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.

I made a transaction to the wrong account!

Someone took my card without my permission.

Everytime I try to prove my identity it won't let me.

How fast can I transfer something from China?

My last ATM request did not go through due to a declined card. Please cancel the request on my account.

I was charged an additional amount of money for making a purchase with my card

There is a debit paymet that I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I cancel a transaction?

I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!

What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.

My credit card got declined for top up! What's going on? Can you check on why it didn't go through?

For the identity verification, what do you need?

They said I would get a refund but I don't see it on my statement.

Is it possible for friends to top up my account?

I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used the wrong account.

How can I get a virtual card for a one-time transaction?

My wallet was stolen and all my credit cards were in there.  HELP?!!?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

Are there any discounts for frequent currency exchanges?

I cannot make a transfer to another account.

My cash withdrawal isnt showing on my account

I was charged multiple times for one purchase

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to cancel the transaction I made earlier

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

Is there an option to top up with a cheque?

I am unsuccessfully trying to make a transfer can you help?

How much do I have to pay to accept an international transfer?

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

I want to start using my card, how do I activate it?

Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to cancel a transaction from this morning.

I want to cancel a transfer I just made.

I received my card, how do I get it to work in the app?

Please tell me what this direct debit in my statement is

I didn't see the money I added to my card.

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

What are the acceptable currencies for adding funds?

If my card is going to expire this month, do I need to order a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to cancel a transaction?

Help me order a new card that's going to be expired soon.

I'd like more info on getting a virtual card.

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

I just received my card and I'd like to activate it.

What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.

Why doesn't the person I sent money to see that transfer yet?

How many times can I enter a wrong PIN before it is blocked?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I cancel this transaction?

I made a mistake on the last transfer I made, who must I speak with to cancel?

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

Changed details is essential, what steps do I take to do so?

I am not seeing recent cash withdrawal on my account.

Is there something wrong with the ATM? It would not let me pull cash out of my account.

I can't be sure, but I think that someone may be using my card.

Why would I receive an error that my transfer isn't possible when I've done it before?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to cancel a transaction immediately.

I am trying to revert a transcation I did this morning

The disposable cards, what are they for?

An incorrect exchange rate was applied to an item I bought.

I'd like to know where my funds come from.

Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.

I am still awaiting the money I put into my account this morning.

What steps do I need to do to delete my account?

Why isn't my disposable virtual card working?

My money I had was gone and I could not get gas!

i need to add express delivery if that's an option

Instruction: Given an online banking query, retrieve another query with the same intent