Question: My statement has a charge that shouldn't have been made.

I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.

Can I use my Apple Watch to pay for gas?

Please tell me how I verify my identity.

I got cash and the exchange rate should have been different than it ended up being.

I got married and need to change my name.

I tried to make a transfer and it failed.

Do the disposable cards have any restrictions on them?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My product hasn't arrived even though I ordered it a while ago. I want a refund!

I am unhappy with an item I bought. How do I get a refund?

Explain why a card payment would be cancelled?

Will I need a new card or can I put my old card back into the app?

What is the pending payment on my card about?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like my refund for this item I bought.

Do I have a limit to the number of top-ups per day?

I am from X but am traveling to Y - how do I get currency for Y?

The app says I made a cash withdrawal even though I didn't.

Why have i been charged a fee for using my card?

What does it mean to have a pending cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Why do I need to have my identity verified?

Can you walk me through how I can edit some of my personal information?

How come I got blocked for entering wrong pins?

I am trying to transfer money and something is going wrong.

I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.

I would like to give another card to my daughter, how can I proceed?

How much longer until I get my new card?

I cannot find my refund on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.

Where can I see where my funds came from?

Why can't I withdraw cash from this ATM?

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

my cash withdrawal has not come out of my account yet.

What to do if my physical card is not working?

I couldn't transfer money to my bank, why not?

Can I transfer money using a different currency?

Can you please assist me in Apple Pay, in getting Top Up to work?

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

I need a refund. This is not what i wanted.

Is there a fee for sending out more cards?

There is  an extra 1£ charge on my app. Why did it charge me extra?

Is there a charge for getting more cards?

I no longer want this account, what should I do?

Is there a way to see where my money originally came from?

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

Are there restrictions to transfers to certain accounts?

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a refund on the things i bought

the product is not working, can I get a refund?

Can this app be used to exchange currencies?

There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.

I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!

What if there is an error on the exchange rate?

Can you please explain why my transfer failed?

Why is there a $1 charge on my statement?

Can you explain the various transaction times shown on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to get an item refunded

For the identity check, what kind of documents do I need to have?

Can you tell me why I was charged $1 for a transaction?

I made a mistake and did a transaction to a wrong account, can I cancel?

How can I look at where my available cash is coming from?

Why did my payment not go through why did it cancel?

You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.

Is the fee with my cash withdrawal a mistake?

Is it free to transfer money or is there a fee?

Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Give me a refund

How do I get a refund for something I bought?

Could google pay and top up be together?

Is there a limit to how much I can top up?

I was charged a fee for a transfer. Where did it come from?

What's wrong with my card? The clerk at the grocery store said it was declined.

Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

What currencies and methods can i use to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My order needs to be canceled.

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

Please give me both a visa and a mastercard.

I need money put into this account from another one.

Can you send me more cards for my account?

I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?

I did a transfer earlier but see that it failed to go through.

Does the app allowing exchanges between USD and GBP

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a refund for something I bought?

My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

How do I link the new card that I just got from you guys?

I need to urgently transfer something from China. How long will it approximately take?

Where do you need to live to receive card

My statement indicates I made a payment to an unfamiliar merchant.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to return an item for a refund can I do that?

Is it possible to have an item refunded?

Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.

Do I need to select a preference to receive my salary payments in GBP and, if so, where?

I entered the correct pin but I still couldnt get funds.

I moved to a new city and need to change my address

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

Explain why my top up has been reverted please.

I would like to get both a Visa and MasterCard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way you can have money from a purchase I made refunded to my account.

I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.

How long does it take to prove my identity?

I'm not able to withdraw money from the ATM but I'm not sure why.

How long will I have to wait for my money to be in my account?

I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message

What is the length of time for money to reach the account?

Why am I charged whenever I withdraw cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought a product a week ago, but may need to return it.

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

What should I do if my smart phone is lost or stolen?

Why is my transfer appearing as "pending"?

What fiat currencies are used for exchange?

I don't know what this Direct Debit payment on my account is for.

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

What are the steps needed to top up with Apple Pay?

I recently deposited some money into my account, but it still isn't showing up. What's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a refund for one of your products?

Will I be able to track the card that was sent to me?

I must make several disposable cards per day.

I live in Germany. Is that one of the countries you are in? What other countries are you in?

Any place that takes Mastercard would be fine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I reverse a transaction on my account?

I bought an item and now I want a refund.

The bank charged me fees for withdrawing cash!

how can i get it to add money automatically while travelling

Why is a payment I made reverted back to my account?

What was the extra charge for withdrawing money?

If I were to use a European bank card for a top up, will I incur a charge?

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

Why do you need so much id info from me?

When I was transferring money I was charged extra why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help! I need a refund on a transaction on something I bought and I need the refund right away!

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

When did I get a $1 extra fee on my statement?

What is the best way to get my virtual card?

My account balance has not updated to reflect my recent transfer.

Whats the maximum disposable virtual cards?

How long will a transfer from Europe take?

My card payment has the wrong exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to get a refund for something I bought?

that fee should not be there, you charged my cash for an unnecessary thing.

How long will I have to wait for my new card?

I was declined when I tried to take out cash!

What is the best way to get my virtual card?

I'd like like to know where I can order a virtual card?

Why was there a fee with my cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a refund. This is not what i wanted.

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

Can I change my name?  I am not married.

My card arrived but I need to make it work in the app, how do I do that?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

Why am I seeing a fee for transferring money?

I would like to get an account for my child.

The payment I made with my card is not showing up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I return an item?

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

I would like to know why a withdraw I made for some cash shows up as pending.

I can't find my card!  What should I do?

Something is wrong, my top-up is gone and I don't know what happened to my money.

When I went to $100, all the machine would give me was $20.

What does it mean if my payment was reverted?

Is there a way to see where my money originally came from?

I need to change my last name on my account because I just got married.

I am looking to delete my account. I'm not happy with the service provided by you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!

Tell me what I need to do to activate my card.

Can I exchange USD and GBP from the app?

Explain the activation method for this card

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

Why is there a charge for $1 on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to have an item refunded?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

Do you offer services that hold money in different types of currency?

Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?

My last name has changed and I need to update my account details.

Explain the activation method for this card

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

I can't find my phone; what can I do to prevent someone from accessing my account on it?

If I was travelling abroad, would I be able to hold currencies in euros?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.

If I top up using a European card is there a charge?

I want to deposit funds, what payments are accepted?

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

My new card is here, what's the process for activating it?

I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?

Is there a charge for using transfers for top ups?

What can you tell me about the card PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get a refund for an item I purchased but has not yet arrived?

Can you explain your refund policy, please?

Are there charges for using a bank card to top up

Why is my transfer still pending after all this time?

How can I tell if someone else is using my card?

The amount of cash I requested to withdrawal did not match what I received when exchanged

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am unhappy with an item I bought. How do I get a refund?

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

cash and check deposit has not gone thru

What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.

I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?

What can I expect if I use bank transfer to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I bought something I didn't like, can I get a refund?

I no longer want this can i cancel my purchase?

My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?

Why am I getting double charged for multiple transactions?

I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?

Even though I added money ey to the card, I couldn't use it

How do I reactivate a card I thought I lost?

Can I top up for free using a European card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go for a refund?

My card payment is being declined and I've tried several times.

Help me please, My Apple Pay American Express top up does not work.

I want to transfer money into my account

My card still hasn't arrived after two weeks, now what?

How can I fix this? The ATM gave me more cash than I'd asked for.

I wanna revert a transaction i did this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I receive a refund for an item I purchased?

Can you please help me in canceling my order.

Does the app allowing exchanges between USD and GBP

I've been waiting for a refund where is it?

I need to move money to another beneficiary. Why is it not working?

Is it possible to track the card you sent me?

looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

I made a bank transfer and the balance hasn't updated yet.

Is there anyway to bypass identity verification?

I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.

Why didn't my transfer to a beneficiary go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.

I bought something and want the money refunded can I get some help with that?

I want to cancel the transaction I made earlier

How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.

I entered the correct pin but I still couldnt get funds.

One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks

So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?

I have a card that expires in the coming month, do I have to specifically ask for the updated card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do for a refund?

Can you please tell me why my transfer failed?

from where are coming your exchange rates?

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

What are the steps for getting money from a friend?

Do you provide cards to people not in the UK?

What's the expected wait time to recieve my new card?

I have a new card. How do I activate it?

Someone might be using my card.  What should I do?

My card rejected a cash withdrawal. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please help me in canceling my order.

I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?

I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?

I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

The ATM I used for foreign currency provided the wrong exchange rate.

There is a transfer not showing on my account.

An ATM machine didn't give me back my card.

I goofed up and used the wrong account.  Please help.

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

How long will it take to receive my money from my transfer transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.

Are purchases returnable for full refund?

Someone made a mistake on my money transfer because I was charged extra fees.

When I was abroad the exchange rate for me was wrong.

Can you tell me where to find my top-up verification code?

I can't figure out how to unblock my pin number. Can you help me?

Please let me know how to change my PIN?

Why hasn't my balance been updated from the check deposit I made?

Where is the top-up verification code located?

How long will it take to transfer from europe?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want this fee reversed from my account.

How long does the "pending" period of a transfer take?

Today I was out eating and my card was declined. Why's that?

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

Tell me what ATMs allow me to change my PIN.

When I topped up the app has seemed to reverted it.

Where do I have access to a virtual card?

I don't see my card anywhere in the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm cancelling this charge. I still have not received what I bought from these people a while ago.

May I get one of your cards?  I live in the EU.

My purchases from this morning are showing up as payment pending. Can you tell me why?

I got a message that I cannot name X as a beneficiary.

Do I have to top up in euros if I use a card, or can I use a different currency?

I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

I need my card to be activated right now.

I don't see the verification code for my card transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm going to cancel a purchase.

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

I am having trouble to verify my identity

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

I tired but an unable to activate my card.

The contactless payments are not working.

Can someone assist me with explaining how I can unblock my pin?

Can I add money to my account with cash?

It says that my payment is pending, what does that mean?

Why am I not able to withdraw cash from this ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have a return policy?

Can you explain your refund policy, please?

If someone sends me money, will I be charged?

Why won't my transfer to another account work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I cancel a purchase?

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

Why would my transfer result in a decline message?

Could you please help me figure out why the seller has not received their money after I sent it.

I see a direct debit charge that I did not approve

A withdrawal is showing that I don't recognize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain your refund policy, please?

the product is not working, can I get a refund?

I have a transaction that shows multiple times.

i need to proof my identity to you why and how?

Why is there an extra €1 fee in my statement?

How much does it cost to top up by transfer?

What is the Top up rate charge for using a card in the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the procedure for canceling a purchase?

I bought an item and now I want a refund.

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

How long will it take to urgently transfer something to China?

What form of payments can I use for topping up?

I no longer want to transfer funds, can we cancel that transaction?

Is there a disposable virtual card option?

Could you send me and up date on the arrival of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: the product is not working, can I get a refund?

My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

Someone is making transactions on my account, I think they took my card information.

How can I move money from my account at a different bank to the account I have at this bank.

There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.

While getting cash, I was charged a fee.

What cards and currencies can I use to top up my account?

Can you check if my money has reached my account since it is not showing up yet?

Why is there an additional fee showing on the statement I received?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something and want the money refunded can I get some help with that?

Are purchases returnable for full refund?

Why wasn't my payment accepted by the app

Are there fees for using an international card to top up?

Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.

Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?

I am having trouble transferring money to a beneficiery.

My refund has not arrived, and I am unsure why. Who do I contact?

Can I still use my account without verifying my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I go about getting a refund?

Is it possible to exchange USD and GBP on the app?

There are duplicate transactions on my account

I got a card, how do I get it in the app?

How do I fix a transaction to the wrong account?

Are there specific ATM's that I can draw money from?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a refund on this.

I no longer want this can i cancel my purchase?

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

I got charged twice with a duplicate card. How do I resolve this?

Somebody used my card without my knowledge!

I don't have my card in 1 week.  Should I be worried?

Can you tell me what the problem with my card is? It was declined at a restaurant today.

How do I transfer cash my into my account?

what documents do i need to verify who i am

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

Somebody used my card without my knowledge!

Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.

How long does it take to activate my card?

Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.

How long does it take for money to transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get an item refunded?

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

Do I need to do something to get a new card once it expires?

I need to know where my funds come from.

What is taking so long on my transfer from the US?

Do you have a children account available?

I think my card is broke it's not working anymore

After inputting the wrong pin too many times, can you now help me unblock my pin?

A payment shows up on the app that I never made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the refund process?

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

What should I do about a direct debit that I did not set up?

Where did my extra fee for the transfer come from?

Why was I charged extra on my last UK pound to Russian ruble exchange?

Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

Is there a limit to a disposable virtual card?

Why was I charged a fee for debit or credit card payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my refund back?

I believe my card has been compromised because of a strange withdrawal

Why is my card payment still pending? It should have gone through already.

Can you tell me when my money transfer will go through

I tried to make a transfer but it failed. will you tell me why?

Is there a charge for topping up by card?

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

When I attempted to make a transfer, it failed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the refund procedure?

Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.

Is there anyway to bypass identity verification?

Can I get a disposable card?  How many can I have?  How often can I use them?

For the identity verification, what do you need?

How do I get a refund for an unauthorized direct debit payment?

Since I just got married I need to change my name.

I see a direct debit transaction in the app that is not mine

I'm seeing a direct debit payment that is not me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

An ATM machine didn't give me back my card.

I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?

When are you going to transfer the money?

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

How do I unlock my account after typing in the wrong PIN too many times?

Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.

I did not receive the correct amount of cash.

What steps do I have to go through in order to activate my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a refund for something I bought.

I would like to cancel my previous purchase.

What should I do to top up using my Apple Watch?

what is the fee for a transfer into my account

is there a way to do top up with apple pay

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

How come I was charged an extra fee when paying with the card?

Can you tell me my code to get into the app?

what is the cost for exchanging currencies?

I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

How long will it take to urgently transfer something to China?

Would I be able to open an account for my daughter?

how do I get my card to show in the app?

I need you to delete my account right now.

They used the wrong rate when I made a purchase with foreign currency.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are refunds allowed for certain items.

I would like to cancel my previous purchase.

What is this random charge of one pound doing on my account?

My card rejected a cash withdrawal. Why?

I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!

I got notified that my top up has been reverted. Why?

I wanted to know why a top-up I made has been reverted.

I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought an item and now I want a refund.

How much can I withdrawal in one month without incurring fees?

How can I go about ordering a virtual card?

Transfers from the US how long will the wait be?

Why did I get charged more for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

I want to have an item refunded can I do that?

Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?

Why am I charged a fee for withdrawing cash?

Please help!  There was an extra fee when I got cash.

If I want to add funds to the account using American Express, how do I do that?

What do I do if I believe to be a victim of credit card fraud?

What may be the reason that my transfer did not go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I no longer want this can i cancel my purchase?

I've changed my mind on an item.  How do I get a refund?

Is it possible for me to top up with cash?

I need a number of disposable cards everyday.

If I see a payment in the app that I don't recognize, what should I do?

Can I top-up my card using a bank transfer.

How long will I have to wait for my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the refund policy?

I want to have an item refunded can I do that?

When can I expect the transfer to arrive in my account?

I need to close my account.  Your company is terrible!

Are there any charges for using a bank card to top up

When will my deposit post to my account?

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

I recently reported my card as missing/lost, and I just found it. Can I still use it?

I really want a physical card. How do I get one?

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've changed my mind on an item.  How do I get a refund?

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

What does the bank charge for lost or stolen card replacements?

What currency is supported for exchanges and holding?

I have a question regarding the PIN of the card?

It seems that the rate I got is incorrect.

I tried to make a top-up and it was canceled, why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

I'm expecting a refund but it's no where to be seen

When will my transfer from the US get here?

How many times can I enter a wrong PIN before it is blocked?

The balance does not appear to have updated.

I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?

I don't want to give you all my identify details.

What is the pending payment on my card about?

Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account

Visa and MasterCard, can I get them both?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my purchase cancelled.

Are purchases returnable for full refund?

Why hasn't the transaction I did arrive yet?

How soon will my balance be updated to reflect my transfer?

I would like to reactivate a card and wondered if that could be done?

I need to know where my funds come from.

What is the cause of the delay in applying my card payment to my account?

What is the reason when I tried to pay contactless at the bus, it didnt work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

Yesterday I topped up my card. Why didn't it complete as it still pending?

How are foreign exchange rates determined?

Why did a transaction I made charge me $1?

Can you tell me how I go about activating a new card?

How long will a transfer take from Europe?

Can I get some help activating my new card?

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

I received a "declined" message when doing a transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would I be able to refund an item?

I want to have an item refunded can I do that?

The recipient doesn't see the money transaction I made

Please help me with my card.  It won't activate.

I managed to drunken block my card :(( Help!

I see a charge of 1L I do not recognize on my statement

Can I use a credit card from the US to top up?

A payment is showing twice. Why is that?

I see cash in my app but I did not get it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to have an item refunded can I do that?

I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!

I have used all of my PIN tries. What should I do now?

What do you do with all the identity information you're collecting from me?

The expiration date for my card is coming up, how do I get a new card?

Why do I have two charges It should only be one charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are purchases returnable for full refund?

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

I no longer want this account, what should I do?

The exchange rate was wrong in the foreign country I got cash in.

I have a reverted top up I made and wanted to know why it didn't go through.

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

What do I do if there is a direct debit on my account that shouldn't be there?

This fee shouldn't be there after I paid with a card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

What can I expect if I use bank transfer to top up my account?

I need to reset my passcode, this one isn't working

When will my deposit post to my account?

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to cancel my previous purchase.

Can I use my card while on vacation overseas?

I sent a payment but it isn't showing up in the app

Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

What is the strange cash withdrawal on my statement?

Why did I get charged a fee for transferring money?

Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.

I didn't see any reason why my transfer was declined. What gives?

I'm happy with Mastercard and want to stick with just that credit card.

Do I have a $1 extra fee on the statement?

am i able to receive my salary this way?

Hold old do my kids have to be to use the service?

Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.

Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I went to do a transfer and it was declined.

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

What are the steps I should take to recover my swallowed card?

Why can't a beneficiary receive a money transfer from me?

My statement indicates I made a payment to an unfamiliar merchant.

Why was I charged for payments? You didn't warn me about additional fees.

Some cash was withdrawn in the app, but I did not do it.

Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.

I tried to do a transfer but it didn't go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It says the transfer wasn't accepted.

What do I do with my "decline" message on a transfer?

There seems to be an additional charge of £1 on my statement, what is the reason for this?

Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?

I am trying to exchange AUD for GBP, how do I do that?

Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.

My card will expire soon, do I need to order a new one?

how many uses are the disposable cards good for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.

Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.

Do you only use Visa or do you have Mastercard too?

If I need an additional card, is there a fee for that?

Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?

I've lost my card. What can I do about that?

Can I use this app for both USD and GBP?

I lost my phone.  What do I do to block someone else from using my account?

Help me verify the card used on a top-up.

Will it take more than 3 days for my transfer to reach my account?

How would I be able to make changes to my personal details?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think there has been a mistake with my transfer

Unable to complete transfer, states 'declined'

Why do I need to have my identity verified?

I wanted to know why i got an additional fee when i use my card.

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

When did I get a $1 extra fee on my statement?

What is this cash withdrawal on my statement?

What foreign exchange rate will I get on weekdays and on the weekends?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how come my transfer declined

I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

What are the steps to activate the card, as it does not seem to work?

I lost my card and need a new one, will it cost me?

Can you tell me how long it takes for a new card to come?

I ordered something online a while ago and I haven't gotten it. I would like a refund.

Is there a limit on making disposable cards?

Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having trouble doing a transfer. A "Decline " message appears after making the transfer.

What documents do I need to validate my identity?

do i need to wait to get my card before getting a pin

Where can I find the auto-top up feature?

There was an extra fee on my account when I got cash.

There was a transaction this morning that I'd like to reverse.

Why did withdrawing money cost me extra?

I did not make this payment that I see in the App.

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

I have a card payment that I don't recognize. What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do with my "decline" message on a transfer?

How can I dispute a direct debit charge on my account?

There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?

How long should it take for my top-up to finish? I've been waiting a while.

can other people use the app to add money to my account

I have an unknown debit charge in my statement, why?

I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?

I got charged two times for a transaction

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

I am unable to activate my card, it won't let me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see my transfer was declined.

Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.

How can I change my name because I just got married?

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

What are the steps I should take to recover my swallowed card?

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

i tried using a virtual card for a hotel but it didn't work, why not

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the reasons for a declined transfer?

Transfer could not be completed due to being declined.

I was charged twice for a few things this week when I only bought one. What do I do?

I need to know what foreign exchange rate I can get.

Soon my card will expire, how do I get a new one?

How much are the fees for adding funds using an international card?

How do I get a virtual card on my device?

How do I change to a different currency?

I do not know what this cash withdrawal is

Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't seem to figure out why my transfers are getting declined.

Transfer was declined, could not complete request.

I made a mistake on the last transfer I made, who must I speak with to cancel?

Is the 1 pound charge going to be reimbursed on my card?

Could you help my figure out the exchange fee?

I am worried that too much time has gone by for a transfer to be completed.

What's the reason my new card hasn't come?

When will my transfer move out of pending stage?

There seems to be an additional charge of £1 on my statement, what is the reason for this?

I'm not sure where this charge came from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does the decline message mean

How can I transfer money using my credit card?

Please provide me with the restrictions of the disposable cards.

I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?

how long does it take to transfer money, my retailer is waiting

How do I go about getting hold of a virtual card?

Do you have a list of cards and currencies you support?

My credit card was just denied for top up! Can you tell me why this happened and what's going on?

Why is my friend not getting a transaction arrival yet?

What do you require to verify someone's identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.

Transfer was declined, could not complete request.

The store card reader would not accept my card.

What are the restrictions of the disposable cards?

I need to verify my identity. How do I do that?

Help me figure out how to link the new card.

I bought some things in the morning but the payment shows as pending

What is the reason for the identity check

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was declined a transfer

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

Why did you charge me extra for withdrawing money?

Am I able to order a disposable virtual card?

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

Is there an extra fee to exchange currencies?

I would like to know where the funds are at.

The app reversed a top off I had.  What should I do?

Please tell me the types of currency I can hold.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: While doing a transfer, it says declined.

I tried to do a transfer but I got a message that it was declined.

I found my old card. Can I link it back into the app?

Can you tell me why my credit card was declined while trying to top-up?

When will my card come? I need it as soon as possible!

What are the steps I need to do if I have a stolen card?

I was able to find my card. How to I go about putting it into my app?

I have money in a foreign account that I want to send to this account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

I tried to make a purchase in the store but my card was declined.

I'm not sure how disposable virtual cards work. Please help.

My top-up is taking a very long time to complete.

My phone was taken yesterday, is there something that I need to do?

how many transactions can go on a disposable card?

I want to change the wrong exchange rate.

What is the maximum times I can auto top-up?

How do I return something for a full refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me why my transfer was declined.

I am sure I have plenty of money to transfer but my transfer is being declined.

I found a charge on my debit that I did not make.

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

i need a refund right away but the funds aren't available in my account

What is the reason for my beneficiary to be disallowed?

I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?

Why do I see an extra €1 charge on my statement?

I'm dissatisfied with the service and would like to terminate the account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just noticed my transfer was declined and I don't know why. Can you help me?

I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?

How do you come up with your exchange rate

Why do you need so much information about my identity?

Is there a minimum age for having an account?

What is the status of my card's delivery?

When I exchanged currencies the value of my money changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are my transfers getting declined?  I havent had a problem in the past.

How do I contact customer support about my declined transfer?

THere is some cash that is showing up on my app.

Is there any reason my cash withdrawal still shows as pending?

I need more physical cards than I have right now!

What are the steps for getting money from a friend?

There is a direct debit fee in the App that I didn't do.

What is the exchange fee that is charged?

Rates were applied wrong while using foreign currency at an ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?

Unable to complete transfer, states 'declined'

How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

What form of identification is accepted?

Someone used my card without my permission.

I made a transaction this morning but I need to revert it now.

Please help me with my card.  It won't activate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I couldn't make a transfer because it was declined

I get a "decline" message when doing a transfer

I want to activate my card, how do I do it?

Why does my statement show various transaction times?

Why has my top-up been returned to my account?

How do I open an account for my children?

When I got my cash, the amount was not what it should have been, based on the exchange rate.

how many uses are the disposable cards good for?

Why did the ATM take my card and keep it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to know why my transaction didn't go through.

To deliver to the US, how long will it take?

I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.

Can I change my PIN without going to a bank branch?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.

I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.

My phone was stolen yesterday, can you help me with this?

Do I have to manually top up once I'm too low?

My transfer to a beneficiary was rejected.

I can't see a refund for a return I completed recently.

I'd like to know what the foreign exchange rate will be.

What do I do if a transaction shows up twice?

What should I do if I can't prove my identity.

When I got cash I was charged an extra fee!  Explain!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I getting declines when trying to make a purchase online?

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.

I paid with a card and there is an extra charge. Why?

What do I need for activation of my card?

i tried to withdraw money but was told i didn't have funds

Is there a charge for exchanging foreign currency?

Can it add money automatically while travelling

How long do I have to wait for a US transfer?

My wallet is empty even though I topped it up an hour ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?

I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

I think there's a purchase at a store that I didn't go to.

Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?

What is the process for setting up and account for my child?

Can you tell me the countries you operate in?

Hey, I have my card, how do I get it to show in the app?

Do I have to go somewhere to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me. My transfer was declined. How could this happen?

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

How can I check on the delivery status of my card?

Why was there a transfer fee on my account?

When will the money from a transfer be made available on my account?

Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.

Is it possible to get both Visa and Mastercard from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me figure out why my transfer was declined

I get a "decline" message when doing a transfer

If I order a new card, how much will it be and how long will it take me to get it?

What kinds of cards can I use to top up?

Why is there an extra pound charge that is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain to me why a transfer would be declined.

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

Do I have to go into the bank to change my PIN?

Is there a fee to order a physical card?

Could you please tell me why my card payment didn't work?

may I have a Visa and a Mastercard from you.

How can I look at where my available cash is coming from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transfer unable to be completed, states 'declined'

Unable to complete transfer, states 'declined'

I found my card, am I able to put it back into the app?

is it ok if i use both visa and mastercard

Where is the top-up verification code located?

How does the exchange rate work on this app?

Why was I charged a random fee for a transfer I made?

I must change my PIN as soon as possible.

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

my top up isnt there yet where do i find it

Even though I added money ey to the card, I couldn't use it

In the US, how long is the wait for a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It declined my transfer.

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

Is there a list of ATMs that take this card?

I have been waiting for my top-up to complete and it still hasn't gone through.

The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.

What ATMs will allow me to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer was not approved

How do I contact customer support about my declined transfer?

I cannot make a transfer to another account.

Can I change my details because I moved?

I believe my card has been compromised because of a strange withdrawal

Will I need a new card or can I put my old card back into the app?

My app shows a direct debit that isn't mine.

How can I receive my salary with a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: On my transfer there was a "decline" message

Please check and let me know why my transfers are getting declined.

I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.

There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!

How simple is it to transfer money into my account?

Why does my transfer still say it is pending?

If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?

A cash withdrawal has been done that I didn't do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?

My card gets rejected when I try to use it

Do I have to top up in euros if I use a card, or can I use a different currency?

Can I top up for free using a European card?

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

How long will it take to transfer from europe?

Was my transaction reverted with my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a declining message during a transfer? please tell me why

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

What's the reason my new card hasn't come?

I noticed that i got charged extra for using the card.

What do I do if i accidentally broke my card?

Can I transfer money to my card via bank-transfer?

The app is not able to realize that it is me.

What is the time frame for european transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do transfers get declined?

My account is devoid of funds. Am I permitted to submit additional money via bank transfer?

My card was declined at a restaurant today and I don't know what the problem is.

What will I need to configure if my salary is in GBP?

I need my card delivered as soon as possible.

How can I tell what foreign exchange rate I will get?

Why is my cash withdrawal still showing as pending?

How many transactions can be made with a disposable card?

what is the amount of disposable cards I can have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I saw that my transfer was declined.

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

Can I get my friends to add money to my account?

When can I use money sent to my account?

My cash transaction isn't showing on my account

I was unable to transfer money to a beneficiary.

I used an ATM and there was an extra charge.

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

Why do I have an unexpected fee on my bill?

I need to exchange some foreign currency. What's the charge for doing that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: unsupported transfer declined

I tried to do a transfer but I got a message that it was declined.

I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?

I've just moved and I need to change my details

Do I need to do anything? My phone was stolen yesterday.

How can I find out where the funds are flow?

Are there any places that won't take my card?

I was not distributed all of cash that I requested

Why do I have to give you my drivers license

Are there any restrictions for the disposable cards?

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The transfer that I was trying to complete was declined. What was the cause?

Can you show me how to verify the top-up card?

What do I have to do to get the contactless to work?

How do I top up my account using transfer?

Can you tell me what currencies I can use to add money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer was declined. Why did this happen?

Could not complete transfer, states 'declined'

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

How can I get my money that I didn't get from the ATM?

I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.

Which flat currencies can I use from you?

I need to know how much it costs to transfer funds.

I'm confused as to why my top-up did not go through.

Why have I been charged a fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I contact customer support about my declined transfer?

I have transfered to my account before but it is being declined now?

How do I dispute a direct debit on my account?

Help Me!  I lost my card.  What should I do?

I'd like like to know where I can order a virtual card?

can I choose delivery times to suite me?

There was an unexpected fee for my cash withdrawal!

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

For what reason is my transfer still pending now?

There is a duplicate payment on my card. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I make my transfer go through

Can you tell me why my transfer declined?

It appears my top-ups have been canceled.

I want to shut down my account as soon as possible.

If I were to use a European bank card for a top up, will I incur a charge?

How can I tell if my top-up has been cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

What was the extra charge for withdrawing money?

I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?

What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

Help! In the app there is a payment that I don't remember.

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am unable to transfer money. I believe it is not working because it states it was declined.

I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?

The amount of cash i have received is not correct.

There are transactions that I don't recognize. What do I do if I think someone is using my card?

My card isn't working at all. What happened?

Can I do more than 10 transactions with a disposable card?

I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!

My statement shows different transaction times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My recent transfer didn't go through - why not?

Why would I get a decline message in a transfer?

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

I purchases several items today. Why are they still showing pending?

There's a payment with my card that I definitely didn't do myself, never seen that name before.

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

If someone in a different country sends me money, do I have to pay a fee?

How long does it take for a payment to change from pending?

can you tell me why my card was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are my transfers getting declined?

How can I find a way to transfer money without it being rejected?

Can I choose between Visa and Mastercard?

Help me use American Express to add money to the account.

Why is there a cash withdrawal I didn't make?

how come when i got cash the exchange rate was different than it should be

Is there any way I can get more physical cards to use with my account?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

If I need delivery on a certain day, is that something that could be accommodated?

Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

Transfer could not be completed due to being declined.

What is the function of the disposable cards?

What's the deal with verifying the top-up?

How do I replace my card before it expires next month?

I have some transactions on my account I did not make. Can you cancel my card and prevent further use.

I made a purchase but never expected to see a fee charged for the transaction.

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

My card is stuck in an ATM machine, how do I get it back quickly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got declined when attempting a transfer

I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

Why am I not able to get cash from the ATM?

Where did my extra fee for the transfer come from?

Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

When can I expect a transfer from Europe to go through?

How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.

Hi something is going on with the app.  I see some payments I didn't make?

What is needed for identity verification?

A direct debit payment that I didn't authorise shows up in my app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my transfer get declined?

Transfer could not be completed due to being declined.

Hi there, I came across a problem with my top up and my money is missing, was there a system error?

Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.

Is the identity check part of bank policy?

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

Can I change my PIN at any cash machines?

How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.

How do I change to a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer was declined, why is that?

Am I able to do top-ups with Google Pay?

What are the currencies that are accepted to add money?

I did a bank transfer to top up, but the money is not available.

How long after a failed topup will funds refurn to account

A duplicated payment was made for something.

Is there a transaction limit for a disposable card?

My payment has been declined!! What's going on, I thought everything was alright and working well?

Where can I located the auto-top up option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did you decline my transfer?

My transfer was declined. What might the reason be?

Now that I have my card, how do I connect it to the app?

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

I topped off my card is that something you will charge me for?

If I can't choose my card type will I be able to use it everywhere?

I am seeing in the app, some cash witdhrawals that I did not authorize.

I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?

What does it mean when a cash withdrawal is pending?

What countries are you issuing cards for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me why my transfer is declined.

I don't know what this Direct Debit payment on my account is for.

Are there any express fees if i want my new card faster?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?

How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.

I am unable to use my top-up on the app. Could you explain this to me?

Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

What are the cards and currencies that you support?

Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.

What went wrong when I tried to do my transfer?

What stopped my transfer, from being accepted?

I can't figure out how to change GBP to AUD, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

Can it add money automatically while travelling

Can I withdraw money from another bank and transfer it into my empty account?

Do I have to manually top up once I'm too low?

I need a physical card.  What are the fees?

Am I limited on the amount of disposable cards I can possess?

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transfer declined.

Is there a reason my transfer would have been declined?

What kind of businesses will take my card?

What could the reason be that my payment card was declined?

Would you be able to offer me a discount, since I need to exchange currencies frequently?

I saw I was charged extra for money I withdrew?

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

i transfered and yet it is still pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

Do you have support for flat currencies?

Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?

What happened to my top-up? I think it was cancelled.

When my card expires soon, how fast is the replacement card sent and what are the costs?

Can I set up to my account to automatically top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i have tried everything to complete a transfer but can't, what should i do next

Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.

If my card payment isn't working what do I do?

Are there any limits to using disposable virtual cards?

How come I got to pay to get my money from the ATM?

Can you tell me how to get my card on the app?

Can I use this app to exchange between dollars and pounds?

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

I thought I knew my password but I guess I was wrong, what can I do now?

My top-up seems to be pending for a long time?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transfer was declined.

Why would I get a decline message in a transfer?

Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.

Are there certain cards and currencies you support?

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

I have been charged two times for one transaction.

I cannot tell what my top up currently is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Seems like my transfer was declined how come?

What would be a reason my transfer got declined?

My card has been stolen. I reported it with the police, but I need to report it with you as well.

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

I sent a payment but now it's not showing up.

Do you provide currency exchange to Euros?

I got the incorrect amount of money given to me from my account

What is the fee for topping up a US card?

The wrong exchange rate was applied to me while pulling out cash.

I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please check and let me know why my transfers are getting declined.

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .

Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.

I thought that transfers are free. Why was I charged an extra fee?

A transaction is showing more than once.

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I do not understand what this particular direct debit is ?

What fiat currencies can I use for holding and exchanging?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What would be a reason my transfer got declined?

I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?

I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?

I need to change my personal details in my account.

how long until a cash withdrawal will show on my account

Am I able to track the card that was just sent to me?

How long does it take for a transfer to show up in my account?

Is it possible for me to top up with Google Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am sure I have plenty of money to transfer but my transfer is being declined.

Transfer was declined, could not complete request.

Although I transferred some money, it has not as of yet, arrived.

Some cash withdrawal that I didn't make showed up in the app.

I think someone stole money from my card

Can you tell me what this fee is on my statement?

What forms of ID do you need for identity verification?

I shouldn't have been charged but I see a fee, why?

How much does it cost for a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain why my transfer attempt was declined. Thank you.

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

I have no idea why there is a dollar that has been charged to my account.

How can I tell if my card payment is reverted?

I usually don't get charged for transfers, why was I this month?

My card arrived but I don't know how to get my PIN.

When will my returned transaction show up on my account?

Are there any discounts for frequent currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a message that my transfer was declined.

My card is expiring soon, How do I order a new card?

I put cash in my account, but I don't see it.

I was double charged at a restaurant can you take the second charge off?

Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

If I need to cash foreign transfers, how does that work?

Let me know what the steps for the identity checks are

Why didn't the money I transferred into my account get added to my balance?

It's only been a few weeks my my top-up got cancelled

Can you tell me whats going on with my card it seems to be not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?

How do I sign up for a card if I'm in America?

I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.

What is the identity verification process?

My money disappeared right when I tried to top up

Could you please help me figure out why the seller has not received their money after I sent it.

There is a direct debit charge on my account that is not mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are my transfers and purchases keep getting declined?

Can you tell me why a cheque deposit isn't showing in my balance?

I deposited a check, but haven't received the funds for it.

Why was there an extra charge when I transferred money?

So my top-up failed, could you tell me why?

Can you tell me why my transfer is failing and help resolve?

The app is showing a payment I never made.

I did a payment but it was reverted by the app

what cards can i use to add money to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why was a transfer declined

I was making a purchase and it was declined and I wanted to know why.

Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.

What is the process when my card is due to expire?

I tried to withdraw cash and got declined, why is that?

I transferred money to my account but it is not showing.

There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?

What is the Top up rate charge for using a card in the US?

Is getting my identity verified required before I can use my account?

Why isn't my refund showing in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I find a way to transfer money without it being rejected?

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

Am I able to do top-ups with Google Pay?

Something is wrong, my top-up is gone and I don't know what happened to my money.

Is there any way I can get more physical cards to use with my account?

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

How do I know which countries you provide service in?

What is the reason for the identity check

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed my transfer was declined.

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

What was the extra charge for withdrawing money?

Please tell me why I was charged additionally when I used the card.

I made a transfer and they haven't received the money I sent them.

I didn't see the money I added to my card.

How do I dispute a direct debit that I didn't do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?

Why would I get a decline message in a transfer?

Can I have a second card issued to another family member?

Please explain your exchange rate policy.

I purchased something abroad, and the exchange rate that was applied was wrong.

My identity can't be verified for some reason

Please help me figure out the reason for the odd withdrawal amount from my account?

my cash balance less than what I thought

Why won't you take my transfer, I keep getting an error message.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I check for an unsupported merchant for my transfer request?

I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.

How do I top up my account with a bank transfer?

How old do kids have to be to open an account?

I can't get a contactless payment to work.

Why doesn't my card work for any transactions?

How long until the transfer is reflected on my account balance?

Are there any restrictions on the disposable cards?

I am not satisfied with your service.  Close my account.

When will you be taking orders for disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent