Question: My statement shows different transaction times.

I got charged in double and want a refund

I am angry that I got charged for using my card.

There's a payment with my card that I definitely didn't create. I don't know anyone by that name.

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

Why can I not transfer money into my account?

How long does the "pending" period of a transfer take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.

My card is showing the same transaction over and over again.

Explain to me why a transfer would be declined.

How many times can I enter a wrong PIN before it is blocked?

My refund has not yet been credited on my statement

Are you only able to get a card if you're in the UK?

Why is there a payment I didn't do in my app?

I see a direct debit charge that I did not approve

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a transaction showing up more than once.

I have been charged twice on my statement.

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

Is there a list of ATMs that take this card?

I purchased something abroad but the exchange rate is incorrect.

Is going to a bank only way to change my PIN?

If I add money with an international card, are there any fees?

How do I report my card as lost or stolen?

I  see an extra 1£ charge on my app. Why did It charge me extra?

Do you know which businesses will accept my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged twice?

I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?

I haven't received the money from the check I deposited.

Can you explain your exchange rates basis?

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

No Visa please. I want to continue with Mastercard.

I was getting cash and the card got stuck inside

My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.

Hi there, I came across a problem with my top up and my money is missing, was there a system error?

What is the procedure for activating this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transaction showing up many times.

What do I do if a transaction shows up twice?

Can I use American express with apple pay? Why does it make my top up not work?

I transferred some funds but I don't see it

How do I know if my top-up went through?

I do not need GBP, I need AUD, how do I convert it?

I was charged extra. Was the exchange rate for my payment last Saturday wrong?

I went to do a transfer and it was declined.

Is there a limit to how much I can top-up?

If I can, I would like to get both Mastercard and Visa from you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed a duplicate charge on my statement.

I was charged more than once in a single transaction

I made a bank transfer but it doesn't seem to have gone through?

Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?

I have to quickly transfer something to China. How long will it take to arrive there?

I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

What are the steps I need to do if I have a stolen card?

Is my PIN the same thing as my passcode?

My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I only made one transaction at this place, but it's appearing multiple times.

I am still waiting for a transfer to show up

I moved to a new city and need to change my address

What countries have access to this service.

Someone took my card without my permission.

Where are the ATMs that accept this card?

There is a payment on my card that I do not recognize.

I need a new card and I live in the United States.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It looks like I was charged twice for a single transaction

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

What could the reason be that my payment card was declined?

I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?

Why did I get charged for withdrawing cash?

There's an error with the rate that is charged.

How can I check for an unsupported merchant for my transfer request?

The exchange rate was wrong in the foreign country I got cash in.

Am I going to be charged for receiving  money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there are there two of the same transaction?

Why is a payment I made reverted back to my account?

How can I cancel a transaction to a wrong account?

I need a refund on a direct debit that shows in the app because I did not make it.

My refund is not showing up in my account. Where is it?

I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?

If I exchange currencies on a frequent basis can I receive a discount?

What is the wait time for delivery to the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a duplicate payment on my account

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

After I transferred money the balance remained the same.

Tell me how to top up my account using bank transfer.

I couldn't make a transfer because it was declined

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?

What countries do your services support?

Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?

The transfer on my account is not showing up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged more than once for a card payment I made.

I was charged twice for a restaurant, can you take the second charge off?

I purchased something abroad but the exchange rate is incorrect.

There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.

Where can i exchange between GBP and USD

Is it possible to use my apple watch for topping up?

Why didn't I receive the right amount of cash?

There's a payment with my card that I didn't perform. I don't know that name shown.

I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I was charged double for something I bought - how long should I wait before reporting this?

Can you explain the various transaction times shown on my statement?

What do I do if someone used my card without my permission?

How long does it take transfers from Europe to complete?

Is this app capable of exchanging currencies?

Why didn't I receive all the cash I requested?

What does it mean if my cash withdrawal is pending?

I see a charge of 1L I do not recognize on my statement

How long will it take to receive my money from my transfer transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a transaction showing up multiple times.

I was charged twice for a few things this week when I only bought one. What do I do?

I am having some difficulty verifying my id.

I do not understand why my pass-code is not working.

Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

I'm in China and really need a new card.

I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?

I no longer have my phone, what should I do?

How come the ATM won't give me my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will the duplicated payment be refunded?

I made a payment and it appears it is showing twice

Am I allowed to get an account for my daughter?

I deposited some money, but the balance has not changed.

Please explain the extra fee when I paid with the card.

how do I get my card to show in the app?

My salary is in GBP, do I need to exchange it before putting it into my account?

What is going on with it saying my card payment was declined?

I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?

When I bought something abroad, the exchange rate was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?

I have been charged two times for one transaction.

I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

I made a mistake and performed a transaction on the wrong account!

for god sake, just delete my account i am sick of this

what is the fee for a transfer into my account

What does it mean if my payment is pending?

I want to reactivate my card, I thought I had lost it but found it again in my jacket.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged twice for the same thing?

Why do I have a transaction showing multiple times?

I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

How do I replace my card before it expires next month?

The ATM gave me less cash than requested

There has been a charge pending on my account statement that I can't figue out it's for a dollar.

Why was I not allowed to do a transfer to a beneficiary?

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

I would like to get a few more physical cards.

What are the countries that you operate in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged twice, when I didn't purchase anything twice.

I think there is a mistake.  I am being charged twice.

Do you know when the withdrawal will show?

I have the funds, why can I not use my top-up?

Is getting my identity verified required before I can use my account?

My card will expire soon, When do I need to order a new one?

I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?

I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a payment and it appears it is showing twice

Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?

Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.

What steps do I have to take to activate my card?

Could I get a MasterCard and Visa from you?

How does it work when I transfer money into my account?

Instead of GBP, how do I exchange for AUD?

I'm waiting for a transfer from the US, how much longer?

The currency exchange rate was wrong for a purchase I made.

Can I use your app to exchange USD for GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a transaction showing multiple times.

What is the Top up rate charge for using a card in the US?

I can't figure out why I haven't gotten my cash, when I already put the check in the bank.

I got declined when attempting a transfer

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I been charged twice?

Is there a reason to why I was charged twice for a transaction?

I'm still waiting for my card that was issued a week ago. What should I do?

I just had a wedding and I want to take my spouses name.

There is a payment on my card that I do not recognize.

I get a "decline" message when doing a transfer

I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?

Why do I get declined when I try to withdraw cash?

What is the pending payment on my card about?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if a transaction shows up twice?

There is more than one charge on my account for a transaction.

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

Can I choose whether I receive a Visa or a Mastercard card?

Can I add money to my account with cash?

How do I find out where my funds came from?

why wont my american express work to add money

Why is the pending status on my cash withdrawal taking so long?

What is the process to create a disposable virtual card?

extra fees on a cash withdrawal, not cool.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account is showing a double charge.

Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?

How can my boss pay me directly to the card?

The terminal I paid at wouldn't take my card. Is something wrong?

What cash machines will let me change my PIN?

Please send me a disposable virtual card.

What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.

Where do I have access to a virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was double-charged for a transaction

What can I do if my card still hasn't arrived after 2 weeks?

Can you tell me what i steps i should take since my card was stolen?

What does it mean if my payment was reverted?

I don't think I made this payment that is showing up

Explain why a card payment would be cancelled?

Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I have two charges It should only be one charge?

Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Where do you need to live to receive card

How do I go about cancelling a transaction?

i have been trying to top up my account with a check but it won't work

My card is expiring, how do I get a new one?

I would like to know how my friend would be able to send me money

Are there limitations to what currency I can hold?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged multiple times for one purchase

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?

What US cards do you accept?  I only have 1 other.

Why is the exchange rate different from what I expected?

Where in the app do I go to make my new card show up?

i would like to dispute a direct debit payment

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.

To many charges on my card how do I go about fixing that?

What do I do if I still have not received my new card?

When shipped to the US how long is delivery time?

How do I replace a card that's going to expire?

I would like to use top-up with my Apple Pay.

I need to deposit my virtual card, how do i do that.

Will the transfer show up in my account soon?

How can I tell if someone else is using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got charged twice

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.

I have an emergency and lost my phone.  I need help accessing my account.

How long will it take to have my card mailed to me?

How do I find the top-up verification code?

My phone is at the hotel.  How can I use the app?

Can top ups be done from an apple watch.

My refund has not arrived, and I am unsure why. Who do I contact?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I have been charged twice?

There are duplicate transactions on my account

Please tell me how I verify my identity.

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?

How many times can I use my disposable card?

When I got cash, my exchange rate was off.

What is the formula for your exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?

I should only have one charge, but it shows two.

I transferred some cash and it has not arrived yet.

I transferred some money but it hasn't arrived.

I have zero dollars in my account. Can I submit additional funds via bank transfer?

How do I report my card as lost or stolen?

I have not seen any changes in my account balance(s) after making a transfer.

Is it possible to get a Visa and Mastercard from you?

How can I find an ATM that accepts this card?

Is there extra fees for making a withdraw in a different country at a cash machine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged twice for the same purchase!

How come there is a duplicate charge on my card?

I have a card that expires in the coming month, do I have to specifically ask for the updated card?

Do you charge if I use a European bank card for top up?

I still do not see the cash deposit in my account from last week. Why?

What are eligible holding and exchange currencies?

I was charged an extra dollar on my account and would like to know the reason.

Will I be charged for topping up my account using a bank transfer?

What do I need to do to get my new card which I have requested 2 weeks ago?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Duplicate transactions appear on my account

There is a duplicate charge on my account.

Salary in GBP has been received. Does it need to be configured into another place?

I took out money from the ATM and it's still showing as pending?

I know there's an auto-top option but I can not locate it when I look?

The fee charged when I changed rubles into British pounds was too much.

Am I able to get a refund for something I bought?

What is your shipping policies for cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged two times for one transaction.

Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

What can I do to make my physical card work?

How long does it take for a pending cash withdrawal?

How do I know if my top-up went through?

Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?

I exchange currencies a lot.  Can I get a discount?

I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?

Someone might be using my card that is not me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transaction shows duplicate times.

I was charged twice for a few things this week when I only bought one. What do I do?

My statement does not reflect that a refund has been issued

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

Help me!  I don't know what my password is.

How do I edit the personal details on my account?

I think my card is expiring, what happens then?

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my card get charged twice for a transaction?

There is the same transaction showing more than once.

Why do I see an extra fee on my statement?

I've been trying to do a transfer multiple times and have failed? Is the system down?

Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.

Why is my transfer pending when I already made it?

Where is the top-up verification code located?

Are there any restrictions on where I use this card?

I noticed that there was an extra charge fee on my account. Could You explain to me why?

When will my deposit from this morning show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I have a transaction showing multiple times?

I got charged in double and want a refund

Is there a top-up fee if you add money in USD?

Will I be charged for receiving the money?

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

If my account is low in funds, can I set an auto top-up?

Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

A fee that shouldn't be there is there after using my card!

Help! In the app there is a payment that I don't remember.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a transaction reversed from my account.

Why am I getting double charged for multiple transactions?

What to do if my physical card is not working?

I still haven't received my card after two weeks, is it lost?

is it possible to top-up with google pay.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a payment and it is showing up twice

There are duplicate transactions on my account

Is it free to transfer money or is there a fee?

How can I check on the delivery status of my card?

I just tried to top-up and now I'm getting an additional verification message, why?

If my card becomes expired what can I do?

I'm trying to verify my top-up card, but I can't find the code...?

Do I need to do anything? My phone was stolen yesterday.

Explain the activation method for this card

Why was I charged a fee for using my card

I need to get a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.

My card is showing the same transaction over and over again.

What went wrong when I tried to do my transfer?

I thought I knew my password but I guess I was wrong, what can I do now?

Please can i get a disposable virtual card as well?

I would like to know what the restrictions are for the disposable cards.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.

I was charged multiple times for one transaction.

I would like some more physical cards, what is my limit?

Why was I charged a fee for withdrawing money off my card?

How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?

I would like to transfer money from my checking account to my savings account.

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

When I add money to my international card do you charge a fee to do so?

My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a transaction showing up several times.

Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

How simple is it to transfer money into my account?

Why won't you take my transfer, I keep getting an error message.

I used an ATM and there was an extra charge.

I submitted a transaction but it was for the incorrect account.

Do I get charged for a top up from a European bank?

I tried transferring to an account but it won't let me.

am i able to receive my salary this way?

My app is showing a cash balance that I did not receive.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my money back for a duplicated charge?

I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?

Why isn't my balance updating after depositing cheques and cash.

You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.

Can you explain your refund policy, please?

I would like to receive a refund for something I bought.

How long do deposits take to appear? I've been waiting for more than a week and need the money!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is showing the same transaction over and over again.

Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?

I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.

The ATM is showing it gave me the money I requested but I didn't get that amount.

What's the problem? My card keeps getting declined for top up. I need to know what is going on.

How do I fix a payment that was reverted

I just looked over my statement and I don't recognize the name of a card payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a payment that shows twice

Why are there multiple transactions showing for one purchase?

I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!

My friend says he hasn't received my transaction

Help! When will the card arrive at my home?

We want to start a college fund for my daughter.

Why was the wrong rate applied when I bought something in a different currency?

Why was there a fee for my cash withdrawal?

I would like for someone to tell me which fiat currencies that your company supports.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

What to do if my card is about to expire?

Is there a tracking number for the card you sent me?

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

I'm having money transferred from Europe, how long will this take?

Why did my credit card get declined for top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a duplicate payment.

Top-up is loaded into the card and no update.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are two of the same charges on my account.

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

I made a transaction this morning but I need to revert it now.

The currency exchange for my purchase in foreign currency is incorrect.

i received my American Express in Apple pay, is there a reason why top up is not working?

I should not have been charged a fee for cash withdrawal.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

I attempted to get money in cash but it was refused!

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

My account says a withdrawal is pending - why can't I take cash out of the ATM?

The refund on my account hasn't shown up

If I can, I would like to get both Mastercard and Visa from you.

There was an extra charge when I used my card

If I ordered my new card last week, how much longer should I wait to receive it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I have a transaction showing up more than once?

Can you explain the various transaction times shown on my statement?

I'd like to make some changes to my personal information.

I want to top up my account with a cheque

I would like to know what exchange rates you use?

I would like to cancel my previous purchase.

What commission do you take for currency exchage?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A duplicated payment was made for something.

I think I was charged twice, please help!

Why didn't my transfer get to the recipient?

Are you going to charge me to top up my card?

I have my residency in the US, but I would love to get a card.

I bough an item and the exchange rate was incorrect.

Am I going to see a charge for a SEPA transfer?

Do you support changing the currency I use?

Why is there an extra €1 fee in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged twice on my statement.

Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

I deposited cash into my account, why do I not see it?

What form of payments can I use for topping up?

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

I'm trying to activate the auto-top up function. Where is it?

I didn't want to make a transaction, I want to revert it

I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.

I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged twice for the same transaction.

I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?

What is the fee for a foreign currency exchange?

Could you inform me as to why I have been charged a higher fee for doing banking abroad.

Why are you asking so many questions about me?

Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged more than once in a single transaction

I got the incorrect amount of money given to me from my account

I'm wondering how long it takes for my money to get to me after a bank transfer.

Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?

When will I get a new card when I order it, and how much will it cost.

I think the exchange rate for my for my cash withdrawal is wrong

How long do I need to wait to see an update after I make a bank transfer?

What do you do to transfer money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged twice for a few things this week when I only bought one. What do I do?

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

how do I find the code to verify the top up card?

How long does it take to make an urgent transfer from China?

what are the locations i can withdraw money

Why haven't I been given a virtual card yet?

A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?

What do I do if I can't access my passcode?

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

While doing a transfer, it says declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?

Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.

disposable virtual card can be ordered where?

Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

I want to revert this mornings transaction.

If I don't have all my documents can they still verify my identity?

My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got charged twice with a duplicate card. How do I resolve this?

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

I made a cash withdraw and it shows up as pending why is that?

Help!  There is a cash withdrawl on the account that I didn't make!

I payed with the card and there was an extra fee?

Is there a way to view the history on where my funds came from?

I'd like to know how transferring my money into my account works.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

Is it possible for me to give my daughter a second card for this account?

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

I have a payment that has not gone through yet

Are there discounts for frequent currency exchanges?

Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged for one thing two times.

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

The exchange rate is incorrect for my payment.

I inadvertently completed a transaction on a wrong account.

Is there something wrong with the ATM? It would not let me pull cash out of my account.

I can't get my Google Pay Top to work. Are there any issues on your end?

Can I track my card while it is in the process of delivery?

I made a purchase and was charged at the wrong foreign exchange rate.

I can't seem to figure out why my transfers are getting declined.

Please help me regarding a direct debit in the app that I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was double charged at a restaurant can you take the second charge off?

Is there a reason to why I was charged twice for a transaction?

I question today's exchange rate for rubles into pounds. I was hoping for a better return.

What's the fee for exchange of foreign currencies?

How does it work when I transfer money into my account?

How can I request cash back? The ATM gave me the wrong amount that I've been charged though...

I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got charged in double and want a refund

I was charged multiple times for one transaction.

I still do not see the cash deposit in my account from last week. Why?

If I don't live in the UK, can I get a card?

How many active transactions can I make with a disposable card?

What does my daughter need to open an account?

How do I go about getting an actual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?

What is the wait time until money reaches my account?

I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.

I made a mistake this morning when I did a transfer. How do I reverse it?

I don't have my cell phone with me so I cannot access the system to complete the transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed that my card was charged more than once for one thing.

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

What is the reason when I tried to pay contactless at the bus, it didnt work?

How do I reactivate a card I thought I lost?

How do I get a refund for an item I bought?

for god sake, just delete my account i am sick of this

Close down my account.  I don't like your service.

What do you use to figure out the exchange rate for the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am i being double charged for something?

What are the maximum amount you can do for auto top-up?

Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.

Why am I charged a fee for getting cash?

Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?

I got notified that my top up has been reverted. Why?

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

How do I transfer money into my account?

I found the exchange rate for my cash withdrawal is wrong

I only have a card from the US is that okay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have multiple of the same transaction

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

There is a debit transaction on my statement that I did not make

What is the process for setting up and account for my child?

How can I see the progress of delivery of the card that was sent?

How long will this transfer from europe take?

What should I expect to be charged on a SEPA transfer?

What are the top up fees for using an European bank card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been double charged

I have transactions that I don't recognize - I think someone is using my card.

I'm concerned because my cash withdrawal is pending.

Is this open to residents of all countries?

Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I should only have one charge, but it shows two.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

I need a list of currencies you accept for exchange.

I've been waiting ages and my PIN hasn't gotten here.

I would like to top up my account with a bank transfer, is that allowed?

I tried to use the ATM today but it would not accept my card.

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have duplicated transactions on my statement

Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?

I found a charge on my debit that I did not make.

My payment has been declined!! What's going on, I thought everything was alright and working well?

why does my statement contain an extra fee?

I think a payment I made with a card was cancelled.

How long will my most recent transfer take to go through? The recipient needs the money urgently.

When will my transfer from the US get here?

My card was stolen and used to make several purchases. Please freeze my card so no one can use it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

How many payments can I make using a virtual card?

What is this strange payment in my account?

What is the foreign exchange rate you will apply?

Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

I was charged an extra fee for a card payment. I was unaware of these fees beforehand.

What happens when a beneficiary can't receive my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?

I tried activating my plug-in and it didn't piece of work

Will you tell me how I am supposed to use the disposable cards?

When I got cash, my exchange rate was off.

I would like to invalidate my account.  I am very disappointed with your services.

Please tell me how to get a card if I reside in the US.

I bought an item at the wrong exchange rate.

I made a cash deposit and the balance wasn't updated.

I have a canceled top-up and wanted to know about it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've got a repeated tranasaction on my card.

What are the steps to get my card back that was kept by the ATM?

Is my account accessible even though my verification of my identity has not passed yet?

Who can have access to top up my account?

I tried to get funds in hard cash but it was rejected!

The amount of cash I received was not the full amount

What are the fees associated with top up via transfer?

My disposable virtual card wouldn't process my payment?

Can you tell me what currencies I can use to add money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a duplicate payment on my card. Why?

I have been charged twice for the same thing!

I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

Visa and MasterCard, can I get them both?

I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.

I am entering my passcode but getting an error.

I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.

Can you tell me what are disposable cards for?

I want my card I just received to show up in the app. How do I do that?

What does it mean if my top-up has not gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have two of the same charges on my account!

What happens with the duplicate charge in my account?

Can I have my card delivered on Tuesday?

How do I get a disposable virtual card as well?

What do I do if I think someone has used my card?

What is the process when my card is due to expire?

What do I do if someone used my card without my permission?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my statement show various transaction times?

I got charged two times for a transaction

I have heard about these disposable virtual cards but don't understand how they work.

Will I get charged on a foreign currencies exchange?

When do you charge fees on accounts? I just saw a charge on my statement.

What do I have to do to get my PIN unblocked?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?

For some reason my card payment didn't work

The ATM is messed up. It gave me less than I wanted.

Is a bank transfer acceptable for topping up my account?

Can you tell me the ATMs I can use with my card?

I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

What is the process for setting up and account for my child?

Which credit card top-ups do you accept?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

Can cash be used in physical locations to top up?

The app is showing a cash withdrawal that I didn't make.

The ATM only gave me 10 pounds when I withdrew 30. What do I do?

I don't recognise a Direct Debit payment

My card was stolen. What do I need to do?

I must change my PIN as soon as possible.

How long does a payment show as pending before i should worry about it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged twice for the same thing.

With my new card, how may I activate it?

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

I'd like to know how transferring my money into my account works.

I require verification for my source of funds.

What is the limits on the number of disposable cards I can have?

I'm looking in the App and can't find my PIN, where should I look?

How long does it take for a transfer to be in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me? I have a duplicate transaction on my account and I don't understand why.

Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.

Can money be exchanged from one currency to another?

I just had a wedding and I want to take my spouses name.

I did a bank transfer and my balance isn't current.

Can I receive my salary with this in another currency?

What should I do if I think that someone might be using me card?

Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

If my cash withdrawal is still not showing, is something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I have duplicate transactions for one purchase?

To many charges on my card how do I go about fixing that?

Someone else used my card to withdraw cash from an ATM

The exchange rate looks wrong on a holiday purchase

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

I transferred some money but it is not here yet

Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?

Its been 3 days, How long will my transfer take to get to my wallet?

The exchange rate for my electronic payment is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: One of my payments was doubled

You charged me more than once for the same transaction!

What do I need to see my source of money?

I moved and need to change my personal information.

Am I able to get both a Visa and MasterCard from you?

my pin hasn't arrived in the post! How do I cancel it or get a new one?

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

The exchange rate was incorrect for this item I bought.

What is the strange cash withdrawal on my statement?

The correct exchange rate wasn't given to me for an item I purchased.

My friend says he hasn't received my transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I double charged?

Can I use my Apple Watch to pay for gas?

Where do I find the verification code for the card I'm topping up?

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

Why did my transfer to a beneficiary fail?

I just had a wedding and I want to take my spouses name.

When exchanging currencies, is there an extra fee?

Is there an option to top up with a cheque?

I want to see what this fee is on my card payment.

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?

Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I do not feel comfortable verifying my identity.

How do I switch to a different currency?

I noticed my exchange rate was incorrect when I got cash.

Whats the minimum age to have an account

my card details could be stolen, as i didnt make these transactions

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

I want to op up my account by using bank transfer. How do I go about it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

There is a missing transfer on my account

Is it normal to get charged extra when i use my card?

I made a payment and it was reverted and wanted to know why?

Can I track my card while it is in the process of delivery?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

Can you please tell me why my cash withdrawal is still pending?

I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?

that fee should not be there, you charged my cash for an unnecessary thing.

I see a fee that I think was charged because I paid by card.

When can I expect my transfer to reach my account?

I'd like to get a refund for something I bought, is that possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are duplicate transactions on my account

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?

What limits are there on the virtual cards?

I was checking my statement and I think one of my card payments has reverted

So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?

The amount of cash i have received is not correct.

I cannot view the refunded amount in my account.

Could you tell me why my top up isn't showing in my wallet?

I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?

I want to close my account & I will never do business with you again.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is the same transaction showing more than once.

I was charged twice for a restaurant, can you take the second charge off?

How long does it take for a card to arrive?

Am I allowed to transfer money to a beneficiary?

What currencies do you accept for adding money to my account?

Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?

Do I get charged if I am receiving money?

My refund is not showing up in my account. Where is it?

My card is going to expire, what do I do?

What is the fee if I use a European bank for a top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think there is a mistake.  I am being charged twice.

How come there is a duplicate charge on my card?

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

My identity verification is not working.

how much do you charge to top up US cards?

extra fees on a cash withdrawal, not cool.

There is  an extra 1£ charge on my app. Why did it charge me extra?

I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?

HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens with the duplicate charge in my account?

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

Seems like my card payment has been cancelled

Please provide me with the restrictions of the disposable cards.

I want to transfer money to a beneficiary, but I couldn't.

I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?

Can I do more than 10 transactions with a disposable card?

My refund is not showing up in my account. Where is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a duplicate charge

A transaction is showing more than once.

Can I exchange currencies usign this app?

Are there downsides to using a disposable virtual cards?

How long am I to wait before the transfer gets to my account?

While abroad I got cash, and a wrong exchange rate was applied.

Why haven't I been given a virtual card yet?

I did a transfer but the balance is the same.

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

I would like my money back for an item I purchased

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain the various transaction times shown on my statement?

How do I query a payment on my card? It looks like I have paid for the same thing twice.

Why hasn't the app verified my identity?

The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.

What is the most efficient way to activate my new card?

Why do you keep declining my payment? I tried several times already with this card and it is just not working.

let me know how many disposable cards I can have?

Where's the money I transferred into my account?

I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

I had everything lined up to make a transfer, and then it rejected it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a transaction that shows multiple times.

What do I do if I've been charged twice for the same transaction?

I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.

I attempted to get money in cash but it was refused!

I need to transfer something ASAP from China, how long will it take to post to my account?

A Bank ATM did not give my card back. What do I do now?

What kind of charges should I expect to exchange currencies?

I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?

Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?

Can you help me get Top Up to work in the Apple Pay function?

I think my card has been compromised in some way.

I was issued a card about a week ago. why hasn't it come in yet?

Are there any fees when exchanging to foreign currencies?

My refund has not yet been credited on my statement

Why won't the ATM let me withdraw money?

I just pulled money out of the ATM and was charged a fee, WHy?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

For the disposable cards, what are the restrictions?

I would like to change my personal details.

I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.

Why can't I transfer money to a beneficiary

If my card payment isn't working what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transaction is showing more than once.

My account was charged twice for one purchase

What do I have to do to get my PIN unblocked?

I wanted to know about a pending dollar that is on my statement.

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

Has there been any activity on my card today?

Why is it showing that my account has been charged a dollar that is showing as pending?

The app shows a withdrawal that I did not make or authorize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged multiple times at the same location at the same time

Why was I charged twice for the same transaction?

I don't know what this Direct Debit payment is.

Am I able to add money into my account using my American Express?

How long do I have to wait for my bank transfer to appear in my account?

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

What countries are you issuing cards for?

I tired but an unable to activate my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help, I was charged twice!

If I lost my phone, what steps do I need to take to stop someone from using my account?

I payed with the card and there was an extra fee?

I have an unfamiliar direct debit in my statement.

Is there a limit to the top-ups someone can do?

Could you please freeze my card immediately?

My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.

My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?

I am afraid to give you all my identify details.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?

Why does the same transaction appear multiple times?

Why was there a fee for my cash withdrawal?

I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.

I payed with the card and there was an extra fee?

I got cash abroad and need to check the exchange rate

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

Do i have to top-up with my credit card before I can transfer?

How long does it take for a transfer to be in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens when I am charged twice?

I got charged two times for a transaction

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

At what age can a person open an account?

I got some cash in the ATM but its still pending

I just sent money but the person I sent it to doesn't see it. What happened?

A cash withdrawal has been done that I didn't do.

You sent me a card and now I want to link it.

what do i need to have with me to activate card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a duplicate charge on my account?

Please tell me why the same transaction is showing up on my account more than once.

What should I do if I can't use my card?

Why is the payment I made still pending?

I want to top up my account. What payment methods are supported?

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

What types of top-up methods do you accept?

I took out money, and didn't get all of it.

Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.

Why are there additional fees for transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged twice for my item!

there were two of the same charge to my account

Hi! What documents can I use to verify my identity?

The ATM is messed up. It gave me less than I wanted.

The money that I have transferred hasn't arrived yet.

How can I obtain a disposable virtual card?

Why was the exchange rate so wrong when I bought something!

Do I have to manually top-up my account each time or will it do it on its own?

Are transfers not free? I didn't know I would be charged for transfers.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

What fiduciary currencies are supported for tenure and exchange?

What top up charges are there for US cards?

Can I still use my account without verifying my identity?

My ATM card isn't working for a withdrawl

Why has my card been declined?  whats the deal?

My card is about to expire.  Where do I get a new one.

What went wrong when I tried to do my transfer?

I should have a refund in my statement but I can't see it

If I make a mistake can I cancel the transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged too many times for one transaction.

Please tell me why the same transaction is showing up on my account more than once.

Will there be a fee to receive a physical card?

Why is the purchase I made this morning still pending?

Why did I only receive this much currency?

Can i receive transfers from my employer this way?

Can I set up to my account to automatically top up?

Is there a reason my payment is still pending?

When will I receive the cash payment from the check I deposited?

I have a US credit card, will you accept it?

Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.

Please explain why my payment was declined? I thought everything was good.

can my husband open an account and transfer money

I've deposited a check in my account but the cash isn't showing as available.

What types of foreign money can be used with this service.?

Since I just got married I need to change my name.

My refund has not shown up on my statement.

How can I check if I have received a refund if it is not yet on my statement?

Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

Someone has stolen my phone, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I was charged twice, please help!

My card got charged twice for the same thing!

Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.

Help me.  My phone has been lost or stolen!

Are there discounts for frequent currency exchanges?

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?

How long will it take for my payment to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My bill shows the same charge more than once

I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.

I wasn't able to withdraw money at an ATM

I made a purchase with my card and I was charged a fee for using it

I need to add my new address now that I've moved.

Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?

Why can't I add any beneficiary I choose?

I have foreign currency i would like to change how much will it cost me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged twice for the same thing!

I got charged twice for the same payment. Please removed the pending payment. Thank you.

Will I be charged to top off my account?

Hi there, I came across a problem with my top up and my money is missing, was there a system error?

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

How come I didn't get a virtual card yet?

What is the extra fee that was added when I used the card?

Do i have to wait to get the pin or can i set up a pin

I did a payment but the app cancelled it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

There is a payment that I was charged two times for.

What are the policies of disposable cards?

I had to pay a pound more than I anticipated!

I had to pay a fee when buying items with my card.

This place has been too much work so I'd just like to close out my account & be done.

Is there a problem that makes my payments show pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged for the same thing twice?

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

My money hasn't been deposited yet. When will it be?

I am being charged the wrong amount on my card.

Why is the cash not showing in my account for the check I deposited?

I bought an item and the exchange rate was wrong.

I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A payment is showing twice. Why is that?

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

My card has an expiration date, will you send a new one automatically?

I'm interested in what your exchange rates are based on.

Will I be charged if I add more cards to the account?

Is there a limit to how much I can top up?

What is the Top up rate charge for using a card in the US?

I want to use my American Express for adding money into my account.

I just received my card and I'd like to activate it.

Why do I see an extra fee on my statement?

How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged for the same thing twice

Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

I must make a transfer from China and it is urgent. How long before the transfer is complete?

I've made a bank transfer but the money doesn't seem to be in my account.

I don't recognize some transactions.  Is someone else using it?

I would like to know the countries you are offer services in?

A payment shows up on the app that I never made.

im worried about fraud how do you protect my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

I didn't get the right amount of  cash because of the exchange rate.

I am still waiting for a money transfer to process.

Card payment was declined, do you know why?

I did a transfer to my account, but it hasn't shown up

What is the wait time until money reaches my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account seems a bit off and getting weird charges.

You charged me more than once for the same transaction!

How do i find my top-up card's verification code?

How can you transfer my salary to my correct currency?

Can you make sure I get a MasterCard and not a Visa?

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

Can I use my card while on vacation overseas?

There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?

I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.

What do I do if I've been charged twice for the same transaction?

Why is it saying I have a pending payment?

my card payment has been declined, do you know why?

How can I the person see my money transaction?

How do I locate my PIN now that I have my card?

I might need to exchange between USD and GBP, is this possible with your app?

My card expires soon, will you send me one automatically?

Is there a minimum age for having an account?

I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.

Do I have to manually top up once I'm too low?

where is the code for verifying the top up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You charged me more than once for the same transaction!

I was charged several times for something

i tried to withdraw money but was told i didn't have funds

There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?

How can I add money to my account from another account I have?

Will I get charged for sending out more cards?

I can't seem to get my virtual card to work.

Is there a reason for my top up to be cancelled?

Please tell me how I can get a virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I getting double charged for multiple transactions?

Is there a reason to why I was charged twice for a transaction?

Is there a number to call to get my pin unblocked?

How can i get a refund for something i just bought?

I transferred some funds but I don't see it

Hi, I have done a topup, but my money was reverted. Please look into this issue.

There are automatic debits on my account that I did not make.

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is more than one charge on my account for a transaction.

Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

How long will it take for my transfer to arrive?

I am required to make several disposable cards every day.

I have a trip coming up and want to add money automatically.

Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.

how does my statement get updated so i know when a refund will reflect on my balance

I did a transfer.  What is the extra fee?

What is the system for determining the exchange rate?

After I deposited my cash, I still don't see it in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged twice for the same transaction?

Who do I talk to for transactions debited twice?

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?

I should not have been charged a fee for cash withdrawal.

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

I'm happy with Mastercard and want to stick with just that credit card.

I cannot get to my app, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

I'm really concerned because I only made one transaction, but it's appearing multiple times.

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

Why do you need so much information about me

Why is verifaction required for my Identity?

I tried to do a transfer but I got a message that it was declined.

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

I found a charge on my debit that I did not make.

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

Someone might be using my card.  What should I do?

Do you charge a fee for adding money in USD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I query a payment on my card? It looks like I have paid for the same thing twice.

What do I do if I've been charged twice for the same transaction?

I need more physical cards than I have right now!

Do I need to speak to a representative to change my pin?

I have used all of my PIN tries. What should I do now?

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

I am sure I have plenty of money to transfer but my transfer is being declined.

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

I got a message saying I made a withdrawal from the bank machine, but I did not.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

There is a duplicate charge on my account.

I wanted to know why there is a transfer of mine pending.

My new card has arrived, what's the activation procedure?

I have a charge for something I didn't buy.

There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.

I tried to transfer money but it didn't go through

What are the restrictions on auto top-up?

How long do I need to wait to see an update after I make a bank transfer?

How long will a cash withdrawal be pending?

Are there restrictions on new cards in China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come there is a duplicate charge on my card?

There is a duplicate charge on my account.

phone is gone, dont want others to access account information

How will I know where my funds are coming from?

Will it take more than 3 days for my transfer to reach my account?

I topped-up my account, but I don't think it went through.

Still waiting for transfer to be completed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

What do I do if I've been charged twice for the same transaction?

I got this stupid fee after taking cash out, why?

I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

How do I go through the identity checks?

How come my card payment has been declined?

What do I do now my credit card has been swallowed by the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a repeat charge for the same item

What do you require for identity verification?

Can I have a tangible form of my virtual card.

I haven't received my PIN yet. Do I need to get it from you?

Although I am not located in the UK area, may i still receive a card?

I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received duplicate charges.

My account was charged twice for one purchase

Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?

Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.

I have a fee showing from last time I used my card.

I got a new card and can't find where to link it.

Why isn't my cash deposit showing up in my account? I deposited it this morning.

With one disposable card how many transactions can i do?

What should I do if I don't know my password?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a duplicate charge on my account.

My account was charged twice for one purchase

Are there any restrictions for the disposable cards that I need to be aware of?

I needed cash from the ATM but I couldn't get it.

Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

is there a way to see where funds come from

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have have multiple charges for one transaction.

I was charged multiple times for one transaction.

How long does it take for a top up to go through

I thought you guys offered free transfers. Why was I charged?

I can't see my Google Pay top up. Is it not working correctly?

Can you tell me how transferring money into my account works?

How do I know if my top-up went through?

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

There is a direct debit set up that was not authorized by me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a payment showing twice?

Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

My transaction went through but I was charged a fee. Why?

can my husband open an account and transfer money

I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

Are you going to charge me to top up my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

I'm really concerned because I only made one transaction, but it's appearing multiple times.

Please explain your exchange rate policy.

Can I use my account now, even though my identity verification has not gone through yet?

I recently deposited some money into my account, but it still isn't showing up. What's going on?

I couldn't transfer money to my bank, why not?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transaction posted twice to my account.

Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?

I see a direct debit charge that I did not approve

My transfer is failing when I try to do it.

How can I fill up my gas tank using a check?

Disaster, I've totally forgotten my passcode, can you help me?

What is the reason I couldn't do a transfer to a beneficiary?

Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

Which credit card top-ups do you accept?

Instruction: Given an online banking query, retrieve another query with the same intent