Question: Do I have to pay more for exchanges?

How much would it cost me for a bank transfer to top up my account?

If I don't have all my documents can they still verify my identity?

Why are you asking so many questions about who I am

Why has my card been charged an extra pound?

Do I need to go to a physical bank to change my PIN?

What do I need to bring for identification?

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

This transaction needs both a Visa and a Mastercard.

Why is the exchange rate different on my recent purchase?

How do I know when my new card is going to arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much do you charge for exchange rates?

I exchange my currency quite a bit.  Do I get an exchange price break?

Should I keep waiting for my card to be delivered?

Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

Still waiting for transfer to be completed.

How much does it cost to top up by transfer?

What is this strange payment in my account?

How long does it take for cards to be delivered after ordering them?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I have to pay extra to exchange money?

Since I need to exchange currencies frequently, would you be able to offer me a discount?

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

I'd like to make a SEPA transfer to my account, but will I be charged?

I received my new card.  Where is it in the app?

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

I made a cash deposit, but it hasn't shown up in my balance yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an additional cost to exchange currencies?

How much extra will I be charged for exchanging foreign currency?

I am trying to exchange AUD for GBP, how do I do that?

How do I sign up for a card if I'm in America?

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

I would like to track a card sent to me, how do I do that?

I need to make my card PIN a different number

Why am i being double charged for something?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does it cost to exchange my balance into a foreign currency?

If I exchange currency frequently, can I get a discounted rate?

I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?

I had a problem with my card payment, can you help?

I can't get my virtual card to work at all

I am unsuccessfully trying to make a transfer can you help?

What is the procedure for depositing a virtual card

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.

Is it possible to top up with Google Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much more do you charge for currency exchange?

I answered so many questions about my identity. Why do you need this info?

Can I set it up to add money every few days automatically while I am traveling?

I require verification of my source of funds.

I might be paranoid, but someone may be using my card.

Why hasn't my top-up finished pending yet?

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

I had to pay a fee when buying items with my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the rate for exchange fees?

Are there any extras for exchanging currency?

I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

I am having trouble doing a transfer. A "Decline " message appears after making the transfer.

How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

I need to transfer something ASAP from China, how long will it take to post to my account?

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

What is the reason that my top-up is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how much do I have to pay for exchange of currency?

How much do I have to pay to accept an international transfer?

Foreign currency rates were put in wrong at an ATM i used.

Is there such thing as top up by cheque?

Can I top up for free using a European card?

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

How many days do I have to wait for the transfer to reach my account?

After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?

I haven't received money from a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?

What is the fee for a foreign currency exchange?

What was the $1 charge for on my statement?

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

Why did you charge me extra for withdrawing money?

I want to add funds to my account. What payment methods are accepted?

How do I replace my card before it expires next month?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a discount for multiple currency exchanges?

What do I do when a charge has been made that I did not make?

I see a direct debit transaction in my history that I did not set up.

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

Do you offer disposable virtual cards too?

How do I get a virtual card on my device?

Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

So my top-up failed, could you tell me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What commission do you take for currency exchage?

What kind of costs are involved for exchanging currency?

Could you please tell me why my purchases from this morning say payment is pending?

Online banking is not showing my cheque or cash deposit so the balance is incorrect.

Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

I would like a disposable virtual card, could I get one?

I do not see the money I transferred into this account

How can I transfer money into my account?

Why couldn't I make a withdrawal from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does currency exchange cost?

Do yo charge a fee for exchanging foreign currencies?

My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?

Yesterday my phone was stolen from me :( What do i need to do about it?

I tried to do a transfer and it's saying it declined.

I think my transfer failed. What do I do now?

It looks like my card payment was sent back.

I hate this company! Can you delete my account?

I made a mistake of transferring, can I cancel my previous transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What kind of charges should I expect to exchange currencies?

I have foreign currency i would like to change how much will it cost me?

Does it cost much or take long to get a new card? Mine is about to expire.

My refund is not showing up in my account. Where is it?

My money is all gone. What ways are okay to add money to my account?

I tried to top up my account and it didn't work

When will you be taking orders for disposable virtual cards?

I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?

How would I be able to make changes to my personal details?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there a frequent currency discount?

I travel a lot, can I get a bulk currency exchange discount?

Is it possible to change my pin if i am out of the country?

the balance has not changed, but I have deposited some money

My credit card transaction was declined for a loan payment.  Can you tell me why?

I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.

What is the most that I can top-up to a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to exchange foreign currency will i be charged?

Does a discount apply if I exchange currencies frequently?

I believe that a card payment I made was cancelled.

Is there a reason why top-up needs verifying?

My pin needs unblocking, unblock it please?

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I exchange my currency quite a bit.  Do I get an exchange price break?

I took out money and there is a fee.  Why?

I am afraid to give you all my identify details.

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

i accidentally entered in my retailers information, what should i do next

How come the ATM won't give me my money?

extra fees on a cash withdrawal, not cool.

The app says I made a cash withdrawal that I didn't make

Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for currency exchange?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

It's been more than a week since I had a return charged to my card, why hasn't it showed up?

There was a problem with the exchange rate on a purchase.

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

The ATM won't give me my card back. I need it back now!

I should not have been charged a fee for cash withdrawal.

If I can, I would like to get both Mastercard and Visa from you.

I got my American Express in Apple Pay, why is top up not working on my device?

I need to know the process to transfer money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any cost to change foreign money to local?

Would I need to pay extra for currency exchanges?

Tell me why my card payment has been declined.

I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?

Why won't the machine accept my card anymore?

When I bought something abroad, the exchange rate was wrong.

Why would my payment for my card show as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will there be a cost if I exchange currency?

How much will I be charged for a cross-currency exchange?

I was making a purchase and it was declined and I wanted to know why.

Can I change my PIN without going to a bank branch?

The ATM only gave me 10 pounds when I withdrew 30. What do I do?

How do I know when my new card is going to arrive?

This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.

I am worried about fees for top up cards?

I transferred some cash and it has not arrived yet.

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for exchanging foreign currencies?

Does a discount apply if I exchange currencies frequently?

Can cash be used in physical locations to top up?

I bought something with my card and I was charged a fee

Can you please tell me why my transfer failed?

I can't get my Google Pay Top to work. Are there any issues on your end?

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

Someone has stolen my phone, what should I do?

Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I exchange currencies frequently, is there a discount?

I did a cash deposit to my account but my balance is still the same. What happened?

I need to move money from one of my other accounts to this one.

I purchases several items today. Why are they still showing pending?

What is the foreign exchange rate you will apply?

My card is about to expire, what do I do?

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

I was wondering if I could get a second card on this account? I would like my daughter to have one.

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I exchange foreign currency, are there any other charges?

I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.

how is it possible to add another card to account

My payment has an incorrect exchange rate.

I cannot find my phone, what should I do?

How do I use bank transfer to top up my account?

I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

Transfer unable to be completed, states 'declined'

why hasn't a transaction to a friend cleared yet?

What currencies do you accept to add money?

One of my card payments, I don't recognise the name of the merchant.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I get any sort of discount on volume for a lot fo currency exchanges?

If I exchange currencies on a frequent basis can I receive a discount?

Contactless payments need to be enabled for my card.

Why is it saying I have a pending payment?

I used my card top-up but all of the money is missing.

Can you tell me if I can track the card you sent me?

My ID verification hasn't gone through yet, but can I use my account anyway?

I'm not sure how to complete the identity checks process.

why did my account decline a incoming transfer

What are the details of disposable card limitations?

Can I track the card that was just sent to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I exchange currencies a lot.  Can I get a discount?

Are there any hidden extra fees for currency exchanges?

My transfer was declined. Why did this happen?

In my statement, there was an extra €1 fee

What is the charge for sending out more cards?

Can I use a transfer to receive my transfer?

I made a cash deposit to my account but i don't see it

My card is about to expire.  How do I order another?

What are the fees associated with top up via transfer?

There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.

I would like to change the the PIN on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I be charged for exchanging foreign currency?

My credit card did not go through. Can you see if it has insufficient funds?

I do not understand what this particular direct debit is ?

What is the dollar that I have pending on my statement there?

Where in the app do I go to verify my identity?

The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much do I have to pay to accept an international transfer?

What is the charge for exchanging currency?

I just transferred some money into my account and do not see it updated yet, can you assist?

Something is wrong, my top-up is gone and I don't know what happened to my money.

I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?

While abroad, I got cash, and the exchange rate applied is wrong.

I would like to verify my source of funds.

What do I do if my card is about to expire?

Is it really necessary to verify my Identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the exchange fee?

I have been charged an extra fee when buying from your store. Why is this?

When I bought something abroad, the exchange rate was wrong.

Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.

Why can't the recepient of my money transaction see it?

Why is my withdrawl to cash still pending?

I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

And do you have virtual cards instead of physical ones?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much extra will I be charged for exchanging foreign currency?

How long will it take to transfer from europe?

Why is my refund missing in my statement?

Can I change my pin at ATMs?  If so, what ones?

Why does my statement show various transaction times?

Why  am I being told this  transfer will not  go thru

What should I do since my card is trapped in the ATM?

My topup got reverted. Please let me know if there is any issue in system.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: are there any exchange fees

I tried using my card at multiple vendors and now it's not working.

Why is the exchange rate on my card payment different than I expected?

Can I set it up to add money every few days automatically while I am traveling?

Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?

Is it on purpose that my payment has been returned to my account?

What could the reason be that my payment card was declined?

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to have a discount for exchanging currency frequently?

If I exchange currency frequently, can I get a discounted rate?

Is there a way to use a cheque to top up my account?

Why does it still charge me even though I was unable to withdraw money from the ATM?

where is the code for verifying the top up card?

What are Interbanks current exchange rates?

If my card expires next month, will I need to order a new one?

I'm expecting a refund but it's no where to be seen

Please explain to me the process of getting a virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are currency exchanges free?

Are there any discounts in exchanging currencies frequently?

I can't see a verification code anywhere

I need information explaining why my top-up failed to go through

What if I need my salary in another currency?

How do I link the new card that I just got from you guys?

Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

Please tell me where I can update my details since I moved.

There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much is the charge for a foreign currency exchange?

Is there an extra charge to exchange different currencies?

that fee should not be there, you charged my cash for an unnecessary thing.

What can I do to track the card you sent me?

The payment for the card did not go through

Please provide me a list of ATMs that accept my card.

I've forgotten my app passcode completely.

I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?

I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

I saw there is a cash withdrawal from my account via the app which I did not complete.

I bought something and I take issue with the exchange rate applied.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If someone in a different country sends me money, do I have to pay a fee?

What is the cost for currency exchanges?

I took out money, and didn't get all of it.

I made a cash deposit, but it hasn't shown up in my balance yet.

Do you know when the withdrawal will show?

What's the limit on total number of cards I can have?

Why are all my card payments being declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to exchange some foreign currency. What's the charge for doing that?

It appears I have a fee in my statement.

Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

A direct debit payment I didn't do shows in my app

How can I obtain a disposable virtual card?

can I link a card of yours I already have?

The wrong exchange rate was applied to me while pulling out cash.

How do i transfer something faster than normal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an extra fee to exchange currencies?

What kind of costs are involved for exchanging currency?

I did not get the right amount of cash from the ATM.

In regards to my card payment, the exchange rate is incorrect.

why would i be declined if i had money iin my account

Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.

Will you tell me how I am supposed to use the disposable cards?

I received the wrong amount of cash from the ATM. Can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I exchange currencies on a frequent basis can I receive a discount?

always exchanging currencies, do you offer a discount?

Where do I go to edit my personal details on my account?

Why does it show that my transfer is still pending?

What documents do you need to verify my identity?

How can I move money from an account at another bank to this one?

Why am I not allowed to add a certain beneficiary?

I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.

Can you help me with my card, I think it's broke.

i live in portugal. do you operate here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a few for exchanging foreign currencies?

Since I need to exchange currencies frequently, would you be able to offer me a discount?

European bank card for top up will come with any extra fees?

Why hasn't a transaction I did to my friend arrived yet?

Is there something wrong with the ATM? It would not let me pull cash out of my account.

Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.

How long does it take transfers from Europe to complete?

I've been charged an extra £1 and I don't know what it's for

I would like to reactivate a card and wondered if that could be done?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any hidden extra fees for currency exchanges?

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

Why have I been charged a fee for transferring money?

I'm confused as to why my transfer is still listed as pending on the website.

Is there a way to make my money usable in another country?

What is the procedure for me to get more cards on my account?

I want this fee reversed from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the cost for exchanges?

How do I know what exchange rate I will get?

What should I do if my smart phone is lost or stolen?

My wallet doesn't show my recent top up.

I would like help to revert a transaction I did this morning

I am still waiting for verification.  Can I use my account before I am verified?

There is an extra small charge on my card! What do I do?

How are exchange rates calculated at this bank?

What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Exchange fee help?

There is a payment that I was charged two times for.

I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?

how long does it take to get my card i am in a rush

I tried to top up, but it didn't finish.

I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!

I didn't receive the correct exchange rate when I got cash.

How old do kids have to be to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge extra for exchanging currencies?

The app is showing a cash withdrawal that I didn't make.

There is a withdrawal in my account I didn't make.

how do i get a refund for a direct debit payment i didn't make

my phone was taken yesterday, what should I do about my account?

How can I tell if an AMT will take this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me about the exchange fee?

What's the fee for exchange of foreign currencies?

Delete all of my account information and my account right now.

How do I make my card show up in the app?

I want to know where my money comes from.

Still waiting for transfer to be completed.

Please explain why my top-up didn't go through.

I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?

How much would it cost me for a bank transfer to top up my account?

There's a payment that isn't mine on my app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do yo charge a fee for exchanging foreign currencies?

Why have I been charged a fee for cash withdrawal?

Will the system automatically update once there is no more money left?

Why are there multiple transactions showing for one purchase?

What do I do if I cannot access the app?

I was charged more than once for a card payment I made.

Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?

I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.

My statement indicates I made a payment to an unfamiliar merchant.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an extra charge to exchange different currencies?

I was getting some cash out of the ATM but it cancelled on me without warning.

Why was I charged a fee when making this transfer when I shouldn't have been?

Which fiat currencies are supported for holding and exchanging?

I'm sure I have enough money so why didn't the store accept my card?

Help!  I think my phone may be stolen or lost!

I'd like to make some changes to my personal information.

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been to several different countries, can I exchange the cash with a discount for a large transaction?

I live in Germany. Is that one of the countries you are in? What other countries are you in?

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.

My top up is not showing up in my wallet!

What documents are required for proof of identity?

What happens if the ATM gives me the wrong amount of money?

Why is there an extra €1 fee in my statement?

2 weeks ago I ordered my new card.  It isn't here.  What should I do?

How can I get my card out of the stupid ATM that ate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Any extra charges for exchanging currencies?

Could you help my figure out the exchange fee?

I'm trying to verify my top-up card, but I can't find the code...?

Why do I have to pay extra for using my card?

How do I make my card show up in the app?

It looks like someone besides me ordered something with my card, what should I do?

Is it possible for me to top up with a cheque?

Am I allowed to use different currencies?

Can you please tell me how long it takes for the transfer to be available.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much will I be charged for a cross-currency exchange?

What is the best way to get my virtual card?

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

Why did I have to pay extra because I paid with my card?

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

I tried to make a transfer and it failed.

I would like to activate my card what do I need to do?

Why am I being charged for transferring money?

My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the currency exchange fees?

I need to know what foreign exchange rate I can get.

I wasn't applied the correct exchange rate when getting cash

I did a transfer but it is still pending.

Do you know why my card payment has been declined?

I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: would I need to pay extra for exchanging currencies?

Is there a charge for exchanging foreign currency?

I made a card payment, but it has been declined?

There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.

I think the exchange rate on my card payment is incorrect.

On what do you base your exchange rates?

What are the maximum amount you can do for auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the charges if I exchange foreign currency?

Do you charge a fee on currency exchange?

Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.

How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move

I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

What is the process for getting an actual physical card?

Please delete my account and personal information.

I see some transactions that I don't recognize.  I think someone stole my details.

Where can I go to find out how to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how much is it to exchange currency

Will you charge me for exchanging foreign currencies?

Salary in GBP has been received. Does it need to be configured into another place?

How long should it take for my new card to arrive in them mail? What should I do if I never receive it?

Can you tell me why I haven't received my new card?

How many days do I have to wait for the transfer to reach my account?

What do I have to do to get my PIN unblocked?

I did a money transaction and dont have a receipt

Can I get a disposable card?  How many can I have?  How often can I use them?

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

The app shows Direct Debit payments that I didn't make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much to exchange currencies?

Is my fiat currency supported for both hold and exchange?

There was an extra charge when I used my card

I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a discount if I exchange currency often?

What is the charge for exchanging currency?

My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?

What if I don't want to disclose all of my identity details?

Where in the app do I go to make my new card show up?

i need a refund from you because the merchant is refusing, can you do that?

I blocked my card by mistake, how do I unblock it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do exchanges cost more?

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

When will my transfer from the US get here?

There was an extra charge when I used my card

Where's the button to top up with a cheque?

My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?

My new card came in.  How do I activate?

I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.

I am trying to exchange AUD for GBP, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what the exchange fee is?

I have foreign currency i would like to change how much will it cost me?

How can I tell if someone else is using my card?

Someone has taken my phone from my hotel room!

Please explain to me the process of getting a virtual card.

There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the current exchange fee?

Will there be a charge for exchanging foreign currency?

Why have i been charged a fee for using my card?

Help me verify the card used on a top-up.

Will I be charged to top off my account?

I thought transfers were free, why was I charged?

Tell me how to top up my account using bank transfer.

Can you tell me what this cash withdrawal is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: always exchanging currencies, do you offer a discount?

What kind of costs are involved for exchanging currency?

Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

Why isn't my money from a check deposit showing?

the exchange rate for my withdrawal is wrong

I'm confused ass to why my contactless is not working.

Can you tell me how many currencies I can hold?

Some cash withdrawal that I didn't make showed up in the app.

I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?

There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost anything to do currency exchanges?

Does it cost extra to exchange foreign currencies?

Can I get a Visa instead of a MasterCard?

Is there a reason my payment is still pending?

Why hasn't my friend received the money i sent them yet?

There is a weird payment in my statement.

Is a bank transfer acceptable for topping up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any type of fee for currency exchange?

What is the fee for accepting money from a foreign country?

Can you tell me more about limits to disposable virtual cards?

I have an unfamiliar direct debit in my statement.

My new card has arrived, what's the activation procedure?

Why am I seeing a direct debit thats not mine?

For some reason, the money I added was returned.

I'm trying to take money from my account but its not letting me. Help!

I need to know what flat currencies you support for holding and exchange.

I will be traveling and want money to be added automatically in certain intervals. Is this possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any discounts in exchanging currencies frequently?

What's the fee for exchange of foreign currencies?

Why can I not transfer money into my account?

Is my card broken? I can't get cash out of the ATM

What is the charge for using a Top up card in the US?

My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?

What countries do your accounts support?

My new card just arrived, how can I activate it?

The app passcode has completely slipped my mind.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What exactly is the exchange fee?

Is there a pay structure for currency exchanges?

Where are you getting your exchange rates from?

I would like to top up my account automatically. How do I do that?

I heard you have virtual cards. How do I get one?

I don't recognize a charge on my statement.

I made a deposit but it is not showing up in my balance.

How quickly can I transfer something to China?

Why do I see a fee when I do a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for exchanging foreign currency?

Is there a pay structure for currency exchanges?

What is the process for transferring money into my account?

I lost my card and need a new one, will it cost me?

I don't have my mobile device and am unable to make the payment because I forgot my details.

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

How do I go about getting hold of a virtual card?

I am planning activating my card was it possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged for exchanging foreign currencies?

Will there be a charge for exchanging foreign currency?

In regards to my card payment, the exchange rate is incorrect.

The payment I made with my card is not showing up.

I have a cash withdrawal on my statement that I am unsure of.

I'm confused as to why my top-up did not go through.

I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

I don't understand why I was charged an additional fee for this service. Can you clarify?

Am I going to be charged for topping up by transfer?

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

There should be a cash withdrawal that I haven't seen yet.

Can you tell me where to find my top-up verification code?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much is the exchange fee?

There has been an unusual withdrawal from my account, can you help?

I think that the card is stolen.  What are my next steps?

There is a potentially fraudulent direct debit on my account.

Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

I did a transfer and was charged a fee that I shouldn't have been!

I want to add funds to my account. What payment methods are accepted?

Why did I only get $20 when I asked for $100?

I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!

Is there a reason for my top up to be cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any discounts for frequent currency exchanges?

Do you charge a fee on currency exchange?

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

Do I have to manually top up once I'm too low?

I can't seem to figure out why my transfers are getting declined.

Can I get paid for this in another currency?

I deposited a check a few days ago and it's still not gone in! Please help me with this

What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.

I tried to transfer some money and it hasn't done it yet - what's going on?

You've incorrectly calculated the exchange rate for my cash withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I pay extra for exchange?

Can you tell me the ATMs I can use with my card?

Why will my transfer not go through?!  Keep getting an error message.

Can cash be used in physical locations to top up?

Why hasn't my friend received the money i sent them yet?

I just had a wedding and I want to take my spouses name.

What are all the fiat currencies that are supported for both exchange and holding?

What do I have to do to cancel a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged an extra fee if I need to exchange currency?

Do I need to pay extra for exchanging currencies?

I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

My credit card did not go through. Can you see if it has insufficient funds?

What are the reasons to be charged a fee on card payments?

Will I be charged a fee for a SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you charge me for exchanging foreign currencies?

What is the exchange fee that is charged?

Its been 3 days, How long will my transfer take to get to my wallet?

Please tell me why I was charged additionally when I used the card.

I deposited cash into my account, why do I not see it?

Why hasn't the transaction I did to my friend arrive yet?

I want to cancel a transaction from this morning.

There is a direct debit payment that I did not make.

What do I do now that I can't use this card?

The contactless payments are not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the currency exchange fee?

Since I need to exchange currencies frequently, would you be able to offer me a discount?

Can you tell me why I haven't received my new card?

Are there any charges for topping up a US-issued card?

Do you have any card fees if I want to add money using an international card?

My source of funds require verification.

Do I have to go to an actual bank to change my PIN?

Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!

Am I able to track a card that has already been sent?

what are the reasons I have to proof my identity to you?

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

I think I was wrongly charged in a recent transaction when I used my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please provide currency exchange rates

I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.

I do not know why I was charged for the $1 transaction.

My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.

Can you explain the various transaction times shown on my statement?

How do I get refills to my card when I'm traveling?

A withdrawal is showing that I don't recognize

Give me a refund now!! I am still waiting.

Why do I have an unexpected fee on my bill?

I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge a fee on currency exchange?

Do I need to pay more for exchanging currencies?

I didn't receive the correct amount of cash when I exchanged it overseas.

I am inquiring about why there was an extra fee charged when I used an ATM.

The cast deposit from a week ago still is not in my account. Why?

Will you guys charge me for topping up by transfer?

I think my transfer failed. What do I do now?

Why was I charged an additional fee when paying with card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you help my figure out the exchange fee?

What is the fee for accepting money from a foreign country?

I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?

Why can't I make multiple payments with my virtual card?

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

Why am I being a charged for using my card?

Can my PIN be changed in any cash machine?

There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

My phone was stolen, what should I do first?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to pay more for exchanging currencies?

I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.

Is there a limit on how much I can top up?

Do you need to know my first and last name?

Could I get a mastercard if that's reasonable?

Do the disposable cards have a transaction limit?

Why is the exchange rate wrong for my cash withdrawal?

I transfered my balance a while back.  Why doesn't my account reflect this?

why would i be declined if i had money iin my account

Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?

Someone besides me might be using my card.

What's the deal with verifying the top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I travel a lot, can I get a bulk currency exchange discount?

What is the cost for currency exchanges?

What currencies do you accept for adding money?

A withdrawal is showing that I don't recognize

I need to know what foreign exchange rate I can get.

Where in the app do I go to make my new card show up?

Are there restrictions on new cards in China?

Are there downsides to using a disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Since I need to exchange currencies frequently, would you be able to offer me a discount?

Does a discount apply if I exchange currencies frequently?

What is the charge for paying with my card?

How do I receive a disposable virtual card?

When can I use money sent to my account?

Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

Why am I being charged to withdrawal money?

Can my password be reset if I do not have it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have foreign currency i would like to change how much will it cost me?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

What is the function of the identity check

What's the procedure with currency exchange?

How can I exchange USD and GBP in the app?

my check or cash deposit has not shown up

I transferred some money but it hasn't arrived yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do currency exchanges cost extra?

What is the charge for exchanging currency?

How can I update my details since I moved?

So, my transfer is showing as pending, when will it actually go through?

There are transactions that I did not make on my account, I think someone has my information.

I want to transfer money to a beneficiary, but I couldn't.

i have used my card online before and wasn't charged, why am i charged now

Can you tell me the names of the fiat currencies that I can use at your institution?

I did a money transaction and dont have a receipt

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the charge for exchanging currency?

What is the cost for currency exchanges?

How long does it take for a top up to be approved?

I tried to use the ATM today but it would not accept my card.

The ATM didn't give me what I asked for but my balance says it did

how do I get my card to show in the app?

I got less than what i asked for in the ATM, why?

What happened to the money that I deposited?

I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fee will be charged for exchanges?

Does it cost extra to exchange foreign currencies?

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

I put money in my account a week ago but its still not there?? What happened to my money?

If I can't choose my card type will I be able to use it everywhere?

A transaction on my card shows as pending.

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

I am being charged the wrong amount on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any fees when exchanging to foreign currencies?

I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.

I still haven't received my card after two weeks, is it lost?

What is the virtual card and how can i get one?

how can i add money to my account if you don't accept cash

How long does it take transfers from Europe to complete?

Can you tell me why my credit card was declined while trying to top-up?

When is my balance going to update, I just transferred some money

I am unable to activate my card, it won't let me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: IS there a fee to exchange currency?

Do I need to pay extra for exchanging currencies?

I forgot what my pin number is and now am blocked can you help me get in?

How can I use my credit card to transfer money?

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

I have a cash withdrawal on my statement that I am unsure of.

It does not appear that my message went through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any extras for exchanging currency?

Will there be a charge for exchanging foreign currency?

There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?

When can I use money sent to my account?

There's a payment in the app I don't recognize.

I need some money transferred ASAP, how long does the process take?

I ordered my card but it hasn't been delivered yet

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for exchanging currency?

A Bank ATM did not give my card back. What do I do now?

There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.

I was declined when I tried to withdraw cash!

I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.

My transfer to another account was not allowed. Why is that?

I am confused about your fee structure and was disappointed to see a fee for my transfer.

How do I get a refund for an unauthorized direct debit payment?

Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Fees for currency exchange

What is the fee for a foreign currency exchange?

Can someone please tell me how much I can top-up?

Can someone please help assist me by explaining to me why my pass-code is not working?

How can I tell if someone else is using my card?

Is there a limit on making disposable cards?

I think a payment I made with a card was cancelled.

I urgently need to transfer something from China. How long can I expect it to take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How high is the exchange fee?

What is the fee for accepting money from a foreign country?

Is there restrictions on where I can use my card?

i did not get any money but still was charged

I don't understand where this charge came from.

Is there a way to change my PIN without having to go to the bank?

There's a duplicate charge on my account?

How do I order a new card when my old one is ready to expire?

Why am I being charged for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much will I be charged for exchanging foreign currency

Will there be a charge for exchanging foreign currency?

When I travel, can it automatically add money in certain intervals?

Is it possible for me to top up with cash?

Can I have a card even if I am not living in the UK?

Will I be charged if I add more cards to the account?

There was a charge applied when I used my card.

If I don't live in the UK, can I get a card?

I would like to exchange currency  What types are there?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.

Is there a pay structure for currency exchanges?

Will I be charged a fee to top up using a debit or credit card?

Can you please disable my current account.

I need an actual card that I can hold in my hand, how do I do that?

where do i go to transfer money from one account to this one

How can it be that my Card is not functioning anymore?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it free to exchange currency?

I am from X but am traveling to Y - how do I get currency for Y?

Can you tell me what this cash withdrawal is?

What was the extra charge for using my card?

I couldn't make a transfer because it was declined

I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

I believe that my transfer hasn't gone through.

Why was I unable to finish this transfer?

I see a charge of 1L I do not recognize on my statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the exchange fee that is charged?

Why hasn't the transaction I did to my friend arrived yet?

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

I did a transfer but it is still pending.

i put money on my card and i dont see it on the balance

I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?

What is the time period for money to be transferred?

How much do I have to pay if I want to transfer money?

My identity verification is not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me what the exchange fee is.

Do I need to pay extra for exchanging currencies?

Can you explain to me why a cash withdrawal shows up as pending?

Can you explain why my payment is still pending?

Top up my card please, which y'all support?

I received a refund, however I cannot see it in my account

Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?

I'd like like to know where I can order a virtual card?

During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does a discount apply if I exchange currencies frequently?

Would you be able to offer me a discount, since I need to exchange currencies frequently?

The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.

I just got my card.  It's not linked yet--how do I do that?

what can I do if I got my American Express in Apple Bay but top up is not working?

I have made a recent check and cash deposit that isn't reflected in my balance.

Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What kind of costs are involved for exchanging currency?

Will I get charged on a foreign currencies exchange?

Are there steps I need to take before my card expires?

Can you unblock my pin because I put the wrong one too many times.

Where can I find information about where my money came from?

I'm supposed to have a refund but it isn't there

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I get charged on a foreign currencies exchange?

Is there a pay structure for currency exchanges?

Why were there additional charges when I transferred funds?

I was spending cash with my card and got a fee.

i live in portugal. do you operate here?

Why is it taking so long to update my balance transfer?

Why would I be charged an extra fee while doing a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would you be able to offer me a discount, since I need to exchange currencies frequently?

Would I need to pay extra for currency exchanges?

When my card expires what is the cost of a replacement and how fast?

Is it possible to change from USD to GBP with your App?

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

In a month, my card will reach its expiration date, am I required to request the next card?

I have been waiting over a week. Is the card still coming?

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Currency exchanges have any extra fees?

What is the fee for a foreign currency exchange?

I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

My identity isn't being accepted, what should I do?

I got less than what i asked for in the ATM, why?

I can't get my Google Pay Top to work. Are there any issues on your end?

I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.

How can I cancel a transaction to a wrong account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to pay extra for exchanging currencies?

Would I need to pay extra for currency exchanges?

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

I was able to find my card. How to I go about putting it into my app?

What do I do if I have forgotten my passcode?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I get a discount if I exchange currencies a lot?

What's the fee for exchange of foreign currencies?

Why has my card been declined?  whats the deal?

What form of identification is accepted?

I transferred money from one account to another account and I charged a fee for it. Why is that?

How do I get a refund for something I bought?

How can I lookup the source for my available money?

Is there a reason there's an extra fee on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a pay structure for currency exchanges?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

Is there a charge for getting more cards?

How long does it take to show a deposit I made to my balance?

I tried to deposit a cheque into my account and it is not letting me.

What's the limit to how much I can top up?

Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will there be a charge for exchanging foreign currency?

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?

I made a purchase but the exchange rate is wrong?

How long will it take to urgently transfer something to China?

I got less cash because of the exchange rate.

What are the top up fees for using an European bank card?

Why didn't my friend's transaction arrive yet?

Please provide me with the restrictions of the disposable cards.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would I need to pay extra for currency exchanges?

What is the fee for a foreign currency exchange?

Instead of GBP, how do I exchange for AUD?

How do I link the new card that I just got from you guys?

Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.

There's a possibility that my card was compromised.

When will the money from my bank transfer be available?

I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

What is taking so long on my transfer from the US?

My card is almost expired.  How fast will I get a new one and what is the cost?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is your currency exchange fee?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

What's wrong with my ID? I can't verify it.

Why can't I transfer money to a beneficiery?

Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?

What are the steps for depositing cash into my account?

What do I do if I already had a card with you guys?

Do I have to go to the bank to change my PIN?

I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.

should i add money via bank transfer instead

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost extra to exchange foreign currencies?

What is the cost for currency exchanges?

Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.

I tried to get cash in the ATM but it was not approved

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?

I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an additional charge to exchange currencies?

I want a reason as to why my beneficiary is not allowed?

I think the rate that was applied to my purchase using foreign currency is wrong. Help!

Help, I don't know what the PIN is to my card?

How long does it take for the transfer to go through?

Can you tell me why the transfer isn't showing up on my account?

Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the cost for currency exchanges?

If I exchange currency frequently, can I get a discounted rate?

Where is the tracking number for the card?

Why is my balance still the same after a cheque deposit?

why and how soon do I have to have proof of identity to you?

What are the various currencies and cards that you offer support for?

How long after I receive my statement can I dispute payments on it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I exchange currency frequently, can I get a discounted rate?

What is the fee for accepting money from a foreign country?

My card has an expiration date, will you send a new one automatically?

My card was eaten by the cash machine what do I do?

How many days until my US transfer arrives?

I was charged an additional amount of money for making a purchase with my card

The expiration date for my card is coming up, how do I get a new card?

What is the source of your exchange rates?

What are the currency types that I can keep money in.

I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you charge for an exchange fee?

What's the fee for exchange of foreign currencies?

I completed a transfer that isn't showing up on my account.

How can I exchange currencies using your app?

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?

I wasn't able to use my card today when I went out for lunch. Wondering why that is?

I'm interested in what your exchange rates are based on.

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

My account is locked because I used the wrong pin too many times.  Please help.p

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the fee for exchange of foreign currencies?

What is the fee for accepting money from a foreign country?

How can I exchange USD and GBP in the app?

With my credit card i would like to transfer money.

My statement shows a strange direct debit.

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

Why does my statement show various transaction times?

I need you to delete my account right now.

Can I top up my account with Google Pay?

How do you figure out the exchange rate? Can you explain why I got less money than expected?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

What is the fee for a foreign currency exchange?

What are the steps for depositing cash into my account?

How can you transfer my salary to my correct currency?

How long will an urgent transfer from China take?

I can't be sure, but I think that someone may be using my card.

Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?

What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the fee for accepting money from a foreign country?

What is the fee for a foreign currency exchange?

Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?

do i need to wait to get my card before getting a pin

I want to op up my account by using bank transfer. How do I go about it?

Where can I find out how to transfer money into my account.

It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.

What currencies are accepted to add money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any charges for European bank card for top up?

Is there a fee for topping up by charge card?

I was unable to transfer to another account.

Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.

Can I let other people have access to my account in order to top up?

I am unable to use my top-up on the app. Could you explain this to me?

I need to transfer something to China. It is urgent. How many days will it take to get there?

Whats the maximum disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how much is the fee for topping by card

If US cards have a top up charge, what is it?

How can I receive verification for the source of my funds?

Why do I need to have my identity verified?

How can I change my name because I just got married?

I didn't make the direct debit payment on my account.

What is the procedure for depositing a virtual card

What is the greatest number of times that I can top-up?

I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much are the fees for adding funds using an international card?

European bank card for top up will come with any extra fees?

Where Is the top up verification code found?

My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?

What will I need to configure if my salary is in GBP?

Please inform me how to get a new card as mine is about to expire.

Can you show me how to verify the top-up card?

What do I do if I have been charged twice?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you charge me if I top up by card?

Do you charge a fee for adding money in USD?

If my card payment isn't working what do I do?

I made a mistake on the last transfer I made, who must I speak with to cancel?

Which currencies can I use to add money?

How long do you have to wait to see your virtual card your ordered?

What do I need to bring for identification?

What do I do if I do not recognise a cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how much for topping up by card?

Are there charges for using a bank card to top up

Are purchases returnable for full refund?

Why hasn't my return cleared my account?

It appears I have a fee in my statement.

Can I be charged for exchanging foreign currency?

Why am I unable to withdraw money even though in the past I've done it just fine?

How can I use my American Express to add money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how should i add money to my card

I would like to alter my personal details.

Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for using an European bank card for top up?

Is there a top-up fee if you add money in USD?

Can you tell me the names of the fiat currencies that I can use at your institution?

What are the fees for using transfer to top off my account?

My account isn't showing a transfer I made.

Will there be a charge for sending out more cards?

How long will it be to get this new card?

My statement shows different transaction times.

What is this withdrawal as I do not remember making it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is it free to add money to my card

What fees are there for adding money using an international card

how long should i wait ti activate my card

How do I find the refund on my statement?

What do I do to verify my source of funds?

It's been two weeks and I haven't gotten my card, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped off my card is that something you will charge me for?

Are you going to charge me to top up my card?

Why didn't my transfer get to the recipient?

I would like my money back for an item I purchased

I didn't enjoy my tutor session and want a refund back. How do I go about doing this?

I don't think the charges made when I had currency exchanged are right.

How many active transactions can I make with a disposable card?

Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.

I found my card, am I able to put it back into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any charges for using a bank card to top up

Why have I been charged a fee for cash withdrawal?

How do you determine your exchange rates?

How come I did not get a virtual card yet?

I just got a new card, and I want to know how to activate.

How long will it take for my top up to work? It's still pending

I made a bank transfer from my UK account today, but it's not showing.  Can you check status?

I am waiting for a payment to be processed

I just received my card and I'd like to activate it.

How can I update my personal information after moving?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have any fees if I want to add money using an international card.

Will there be extra charges regarding to adding money into my international card?

Can I get a card even though I live in the US

I deposited a cheque and its been days and I still haven't received the cash!!

My new card isn't here and it was issued a week ago.

I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.

Will I be charged any fee for receiving money?

Why did you charge me a fee when I made a transfer?

Can you walk me through how I can edit some of my personal information?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how much does it cost to add money to my card

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

I purchased something abroad and the incorrect exchange rate was applied.

Is the fee with my cash withdrawal a mistake?

When I tried to pay in a store my card din't work

I seem to be having trouble with my Google Pay Top. Can you please help?

I am having trouble transferring money to a beneficiery.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What top up charges are there for US cards?

Are there any fees if I want to add money using an international card?

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I get charged for a top up from a European bank?

I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.

My card isn't working at all, I need assistance. It's really frustrating.

I deposited a cheque with some money, but the balance hasn't changed.

How can I transfer money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for topping off a US card?

Do you charge a fee for topping up a card?

I made a mistake this morning when I did a transfer. How do I reverse it?

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money

What cards and currencies can I use to top up my account?

I inadvertently completed a transaction on a wrong account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a top charge for US cards?

Are there going to be fees from adding money with an international card?

Why has another fee been placed on my statement?

Why do I still have a pending cash withdrawal?

Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money

Why didn't my transfer to a beneficiary go through?

What do I do if I already had a card with you guys?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fees are there for adding money using an international card

Are there any charges for topping up my card?

How come when I tried to pay contactless at the bus it didnt work?

Is it on purpose that my payment has been returned to my account?

I made a deposit in the ATM and it has not cleared

I see an unfamiliar payment on my statement.

I got notified that my top up has been reverted. Why?

I want to get my hands on one of those virtual cards!

Do i have to top-up with my credit card before I can transfer?

Do I need to do anything special for my friend to send money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged any fees if I want to add money with an international card?

European bank card for top up will come with any extra fees?

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

Where is my new card if I haven't received it yet?

I need help reapplying my top-up. It seems it isn't working.

On my app I can see that a direct debit payment that I didn't do, appears.

Is the exchange rate the same on weekends as the weekdays?

My top-up didn't go through; it still says pending. What's up with that?

What should I do after I've moved and need to update my personal details?

i need a refund from you because the merchant is refusing, can you do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost money to top up?

How much does it cost to top up a US-issued card?

Please explain your exchange rate policy.

I made a payment and it appears it is showing twice

Help me figure out how to link the new card.

I would like help to revert a transaction I did this morning

When the time is right will this automatically replenish my balance?

What do I do if my smart phone was stolen?

Why does my transfer keep failing? I've tried 5 times and they all failed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged for topping up?

Will you charge an extra fee for top ups?

Can you tell me what cards and currencies you support?

Where can I get my currencies exchanged?

When I received my cash, the exchange rate was wrong.

Can you explain your refund policy, please?

There is a  €1 fee on my account I didn't authorize

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

what is the leadtime for a new card to show up in the mail?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a top-up fee if you add money in USD?

Will I see fees from adding money with an international card?

I don't understand why you want so much of my personal info.

What are the restrictions on auto top-up?

Account topping up bank transfers to my account assistance please?

Why does it show that my transfer is still pending?

I don't know where a direct debit payment came from

I live in America, but I would like a card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are their fee's for top ups?

When I add money to my international card do you charge a fee to do so?

In my account I noticed my ATM withdrawal is still pending

I usually don't get charged for transfers, why was I this month?

What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.

There is a payment done with my card which i definitely did not do.Never seen that name before.

I see a direct debit payment on my statement that wasn't me

What is needed for my daughter to open an account?

I still don't have a card. How do I get one?

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there fees for adding money with an International card?

Where is the option to top up with a cheque?

How do I get my money back for something I bought?

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?

I just checked my statement and saw a $1 charge, why is it there?

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you charge me for topping up with a European card?

Can I top up for free using a European card?

What should I do if I can't prove my identity.

How do I go about getting hold of a virtual card?

I deposited a cheque, but my account balance stayed the same.

Will you be adding more currencies in the future?

How long does it take for money to transfer?

Do I have to go somewhere to activate my card?

How do I transfer cash my into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the charge for topping up a card?

How can it be that my Card is not functioning anymore?

Is it possible to transfer money to my credit card?

I need Australian dollars instead of UK currency.

I have enough money in my account, so why is my card being declined?

Where do I have access to a virtual card?

My friend wants to send me money, can she?

How many disposable cards can I have at one time?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost to add money to my card?

I want to add money to my international card, so are there any fees charged to do this?

How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

How long will it take to deliver to the US?

A cash withdrawal has been done that I didn't do.

I'm waiting for my transaction to complete.

How long will my most recent transfer take to go through? The recipient needs the money urgently.

Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get information on topping up?

Will I get charged for topping up with an international card?

There are funds in my app that I did not receive.

I have a disposable card but it does not work?

What should I do if I don't know my password?

How long does it take for a cash withdrawal to show?

I did a payment but the app cancelled it.

Will money be added automatically when necessary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there top up charges for US cards?

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

What happens if the ATM gives me the wrong amount of money?

I question today's exchange rate for rubles into pounds. I was hoping for a better return.

I bought something while traveling, and the exchange rate was wrong.

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

What is the length of time for one of these items to come to the U.S?

When I got my cash, the amount was not what it should have been, based on the exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee when I add money to my international card?

How come my card payment is still pending?

I tried activation my card and it didn't employment

I did not get the right amount of cash from the ATM.

Does it cost anything to transfer money for a top-up?

I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

How can I change my old pin to a new one?

Whats the maximum number of disposable cards that I can get?

I need a second card, can I have more than one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you charge to top up US cards?

Will you charge an extra fee for top ups?

Can I have a discount if I exchange currency often?

I am waiting for the money to enter my account. How long does it take?

Can I have more than 2 disposable cards?

Disaster, I've totally forgotten my passcode, can you help me?

How is my ATM deposit not available yet?

I only have a card from the US is that okay?

I have to verify my identity. What do I need to do?

I need to renew a card that's about to expire

I have a second credit card from the US. Will you take it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the fees for using a European bank card?

There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?

Will I get charged for sending out more cards?

Can you explain why I am now getting charged a fee for using my card?

i need a refund right away but the funds aren't available in my account

Will there be a fee if I receive a SEPA transfer

Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.

I can't use the app because I got mugged yesterday and they took everything. I need some help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can i top my card for free?

Is there a charge for topping up by card?

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

I froze my account, but how do I order a replacement card?

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

My salary is deposited in GBP. Do I need to choose the currency?

Where can I find information about where my money came from?

I can't figure out why I haven't gotten my cash, when I already put the check in the bank.

Is there an option to top up with a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I get charged for topping up with an international card?

What is the Top up rate charge for using a card in the US?

I am overseas in China, can I get a replacement card?

I didn't make the direct debit payment on my account.

I have a cash withdrawal that I do not recognise.

Where can I find top up by cash deposit?

I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?

The bank machine didn't give my card back how do I get a new one fast?

How can my boss pay me directly to the card?

What are the rules for using disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: European bank card for top up will come with any extra fees?

I am worried about fees for top up cards?

I withdrew cash but it still shows as pending?

Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.

I made a transfer and was charged an extra fee!

Why was my cash withdrawal cancelled at the ATM?

How do I know what my account is set to, I am paid in GBP?

I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?

For some reason, I'm unable to transfer funds.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you charge me more if I use a European bank card for a top up?

I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?

Can I get a new card even though I am in China?

Do you know the process how to activate my card?

How is this transfer supposed to work? It's not working for me.

How long does a transfer take to reach one's account.

Can I get a card if I don't reside in the UK?

My phone was stolen yesterday, can you help me with this?

What should I do to top up using my Apple Watch?

Instruction: Given an online banking query, retrieve another query with the same intent