Question: Delete my account please. Now!

I am looking to delete my account. I'm not happy with the service provided by you.

I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?

Do you know what your exchange rates are?

Why do I need to have my identity verified?

I took out money, and didn't get all of it.

How can I check to see where my funds come from?

What are the fees for using transfer to top off my account?

I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

For the identity check, what kind of documents do I need to have?

Was my transaction reverted with my card?

Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to terminate my account?

for god sake, just delete my account i am sick of this

What currencies are accepted to add money?

How low does the balance have to be before the system updates?

Can you tell me my code to get into the app?

My google top-up pay is not going through

When I purchased a product in another country the currency exchange was incorrect.

Help me!  When I was abroad, the exchange rate was wrong.

I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.

I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.

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Question: I want to deactivate my account.

What steps do I need to do to delete my account?

What do I do if there is an electronic debit that is not correct?

I tried to do a transfer but it didn't go through.

What locations allow me to withdraw money?

There is a direct debit payment I don't recognize.

I just saw a fee on my account. When do these get charged?

Please explain why my payment was declined? I thought everything was good.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to inactivate my account.

What are the fees for using a European bank card?

I've been trying to do a transfer multiple times and have failed? Is the system down?

Can I pay for my gas using my Apple watch?

When I look at my statement there is an extra fee, that is for what?

How much would it cost me for a bank transfer to top up my account?

Why is the ATM not allowing me to get cash?

A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.

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Question: I want to end my account

I am not satisfied with your company and wish to delete all accounts immediately.

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

Why was I charged an extra fee when using the card?

Will I get charged for topping up with an international card?

My daughter need a card from this account. Is that possible?

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

I returned an item but don't see it on my account?

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Question: your company is awful, i would like to delete my account please

Your company is lame. Shut down all my account services right now.

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?

What is the strange cash withdrawal on my statement?

I was charged two times for the same thing.

I was able to find my card. How to I go about putting it into my app?

I have a new phone number and need to edit my contact information.

I've been waiting ages and my PIN hasn't gotten here.

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Question: I don't like the services, please close my account

I am upset with your service.  Please delete my account.

I have transferred some money but the balance hasn't changed

Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before

Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!

What happens when a payment is reverted?

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

I think a card payment I made was cancelled.

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Question: Are you able to delete my account?

my statement contains an unknown payment

I found a transfer fee - is that correct?

How come I did not get a virtual card yet?

There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

Which card would I get, Visa or Mastercard?

So, my transfer is showing as pending, when will it actually go through?

Where do I go to see the source of my available money?

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Question: I need to close my account.  Your company is terrible!

Can you tell me where I can withdraw money?

How do I get a disposable virtual card as well?

I need a new card, my old card is expiring.

Am I able to get both a Visa and MasterCard from you?

What information do I need to gather in order to activate my card?

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

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Question: I want to stop my account

After transfering some money my balance hasn't changed.

Do yo charge a fee for exchanging foreign currencies?

What's wrong with my ID? I can't verify it.

Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.

i need to proof my identity to you why and how?

I'd like to know where my funds come from.

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

Purchases I did not make are appearing in my bank statement?

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Question: I need to terminate my account immediately.

what currencies can I receive my salary in with this?

Explain why a card payment would be cancelled?

Please tell me how the exchange rate is determined. I was expecting more money for the transaction.

What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.

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Question: I want to close my account now.

I am not satisfied with your company and wish to delete all accounts immediately.

What physical locations can I use cash to top up?

I was doing a transfer and received a "decline" message.

Where is the top-up verification code located?

Is there a limit on how much I can top up?

I believe you charged me too much to exchange my money

The amount of cash i have received is not correct.

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Question: I am not satisfied with your company.  Close my account.

I need to find out where the card is that I ordered.

What do I do if I can't get my card out of the ATM?

Am I able to order a disposable virtual card?

Would reinstalling the app solve the problem?

I am not supposed to be charged a cash withdrawal fee, but I was.

What currencies do you accept to add money?

Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.

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Question: I want to delete my account. How do I do this?

I want to get rid of the account, and delete personal information .

My bank app said that I got cash from an ATM, but that's a mistake.

How old do you need to be to use the banks services?

I would like to have assistance with activating my card.

What can I expect if I use bank transfer to top up my account?

I needed $100 but all it gave me was $20.

How long does it take for a pending cash withdrawal?

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Question: I am very dissatisfied with the services that you are providing.  I want to cancel my account.

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

I noticed that there's a payment on my card that's pending.

I have a disposable card but it does not work?

Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?

Where can I find the exchange rate for my transfer?

I transferred money and it didn't get there.

Can I change my details because I moved?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not happy with the services I'm getting with this company. Can you please delete my account?

How long do I wait for a transfer from the United States?

My card will expire soon, When do I need to order a new one?

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

How long will it take to transfer something from China?

Where are the ATMs that I can use Mastercard?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

Why is it saying my card payment is declined when I made it?

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Question: This is terrible, i want to delete my account

I am looking to delete my account. I'm not happy with the service provided by you.

How long does it take to verify a cash withdraw?

My refund has not arrived, and I am unsure why. Who do I contact?

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

Why am I being charge a fee when using an ATM?

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

Is there any way I could open an account for my daughter?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do to close my account?

Delete all of my account information and my account right now.

Why was I charged twice for the same transaction?

I live in the EU.  Can I order one of your cards?

how do I know where I can get money withdrawn?

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

You sent me a card and now I want to link it.

I think there has been a mistake on my exchange rate for this purchase.

I purchased something and already received it, why hasn't the money taken out?

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Question: I would like to close my account, as I'm not happy.

Can my daughter also have a card issued in her name, but linked to my account?

The fee charged when I changed rubles into British pounds was too much.

How come my top-up didn't go through instantly, like it usually does?

How long does it take for a card to arrive?

There's a direct debit payment that I don't recognize.

Can I change my pin at ATMs?  If so, what ones?

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Question: How can I close my account?

How long will it take for my cash withdrawal to no longer show as pending?

I am still waiting for a money transfer to appear.

My salary is in GBP. Do I need to configure this somewhere?

I deposited money in the form of a cheque, but my balance has not increased.

Is there a charge for exchanging foreign currency?

How do I know which payments I make will have additional fees? Where can I find this information online?

What do I have to do to get the contactless to work?

what can I do if I got my American Express in Apple Bay but top up is not working?

How long will it take for the money to reach my account?

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Question: I'm not happy with service and would like to delete this account.

I hate this company! Can you delete my account?

Will I be able to track the card that was sent to me?

I just got married and I need to change my name

Can I use my account even though the identity verification has not passed yet?

There is a charge for an additional pound.

Why did I get a $1 extra fee on the statement?

Can I use my account without verifying identity?

I can't find how to top up my account with a check.  Where is that?

I tried to top up my account and it didn't work

Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please delete my account immediately.

Please delete my account and personal information.

I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.

I did not make a cash withdrawal that is on my statement

How long does it take to verify a person's identity?

How long do I need to wait to see an update after I make a bank transfer?

what is this charge i didnt do it what can i do

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

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Question: I would like to delete my account. I'm not happy with the service you're providing

Is my fiat currency supported for both hold and exchange?

How is this transfer supposed to work? It's not working for me.

Where do I go to change my account details?

My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?

Can you show me how to top up with Google play?

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Question: How do I terminate my account.

How do I delete my account? I am dissatisfied with the service.

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

What is the reason for my card payment to be reverted?

Help me use American Express to add money to the account.

Please tell me how disposable virtual cards work?

I need to reset my passcode, this one isn't working

Why is the cash withdraw I made shown as pending?

Even though I added money ey to the card, I couldn't use it

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Question: I hate this company! Can you delete my account?

I am dissatisfied, I would like to close my account.

In my app, a direct debit payment that I didn't do shows up.

How do i transfer something faster than normal?

Are transfers not free? I didn't know I would be charged for transfers.

I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.

In my statement, there was an extra €1 fee

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Question: I'm dissatisfied with the service and would like to terminate the account.

Your company is lame. Shut down all my account services right now.

Do I have to go somewhere to activate my card?

Is it possible to get both Mastercard and Visa card from you?

Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.

I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?

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Question: This company is bad, delete my account now.

Can you please disable my current account.

Can you tell me what the exchange fee is?

Let me know what the steps for the identity checks are

Can I have a card even if I am not living in the UK?

Where did my deposit for my source of funds come from?

If there isn't much money left over, will it top-up automatically?

Can my job deposit my wages directly into the account.

Why can't I transfer money to a beneficiery?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

I'm not able to withdraw money from the ATM but I'm not sure why.

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Question: What steps do I need to do to delete my account?

The service here is horrible, I want to delete my account.

Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.

I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

I didn't make this payment and it's on my app

How does a US resident go about acquiring a new card?

What's the fee for exchange of foreign currencies?

Using your app, would I be able to exchange between USD and GBP?

Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

Why is there a direct debit set up in my name?

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Question: Help me terminate and close my account.

I recently reported my card as missing/lost, and I just found it. Can I still use it?

How long does it take for money to reach my account?

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow

I just tried to top-up and now I'm getting an additional verification message, why?

I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??

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Question: I'd like to delete my account.

unhappy with service need to delete account

I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.

I had to pay money for paying with my card.

I was charge a fee that I wasn't told about

I need to know where I can withdraw money.

What are these disposable cards meant for?

I can't see a top-up top-up verification code.

I believe my card has been compromised because of a strange withdrawal

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Question: I am dissatisfied, I would like to close my account.

I need you to delete my account right now.

There is an extra $1 charge on my statement, why is that?

When will my transfer post to my account?

How long will a transfer take from Europe?

Is it possible to get both a Visa and a Mastercard?

What went wrong when I tried to do my transfer?

What apps can I use to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you delete the account?

I am looking to delete my account. I'm not happy with the service provided by you.

The exchange rate applied is wrong for my international purchase.

How do i find my top-up card's verification code?

Why was my cash withdrawal cancelled at the ATM?

I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

The cash abroad exchange rate is applied wrong.

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

Why did I not get the amount of money I requested?

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Question: I'm not happy, I want to close my account.

I am looking to delete my account. I'm not happy with the service provided by you.

I topped up my account but the money isn't there now.

Tell me why my balance did not change when I tranferred cash.

I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?

I need to know where do my funds come from

Where can I find top up by cash deposit?

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Question: Remove my account immediately.

unhappy with service need to delete account

Can turn my money into another currency?

I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?

Can top ups be done from an apple watch.

I need a refund. This is not what i wanted.

A fee came along with me paying with card

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

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Question: how do i cancel my account

How do I delete my account? I am dissatisfied with the service.

I tried entering my pin several times incorrectly. Why isn't my pin working?

Help me order a new card that's going to be expired soon.

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

I sent money to someone but they haven't gotten it yet

What is the verification process for my card?

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

I can't freeze my account as I need the card as I am traveling, how do I change my pin?

What does my daughter need to open an account?

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Question: I need to terminate my account.

Your company is lame. Shut down all my account services right now.

Is there a charge to use a Top up card in the US?

Is it possible to get a disposable virtual card as well?

Please tell me how to edit my personal details.

I inadvertently completed a transaction on a wrong account.

How do I get a new card when my old one expires?

I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.

I need assistance with activating my new card.

Why is the pending status on my cash withdrawal taking so long?

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Question: Is it possible to delete the account?

I don't want this account anymore, how do I delete it?

What identification is required to activate my card?

Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.

Can you tell me about these disposable virtual cards?

I didn't know I was going to get charged to use my card.

I was supposed to get a refund but I do not see it.

Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?

There is a fee for a transfer, please explain that to me.

Can I add money to my account via bank transfer?

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

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Question: The company is no good, please terminate my account.

I would like to delete my account now, please.

Can you tell me why the transfer isn't showing up on my account?

What is the length of time for money to reach the account?

I am looking to get a Visa credit card, what must I do to achieve this?

Why hasn't my refund been appiled to my account?

If I want a friend to top off my account, can they?

Can I choose between Visa or MasterCard?

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Question: I would like to delete my account now, please.

I am looking to delete my account. I'm not happy with the service provided by you.

What are the fees for using transfer to top off my account?

I have an unknown debit charge in my statement, why?

Are there any fees associated with receiving money?

What is the length of time for money to reach the account?

Is there a way to view the history on where my funds came from?

i did not get any money but still was charged

Why do I see an extra £1 charge on my statement?

How much does it cost for a physical card?

How can I find out why my transfer didn't go through?

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Question: for god sake, just delete my account i am sick of this

Help!  The app says I took out cash but I didn't!

Why is the cash withdraw I made shown as pending?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative

Will I be sent a new card before mine expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i'm not satisfied with the services and no longer want to be a customer

How do I close my account, since I'm dissatisfied?

I did a transfer earlier but see that it failed to go through.

How much is the charge to top up via credit card?

Someone might be using my card that is not me.

Why is the app showing a still pending message on a withdraw that has already been done?

Why am I being charged for withdrawing cash but haven't in the past?

You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.

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Question: Delete all of my account information and my account right now.

What are the steps that I need to take to activate a new card?

A transaction is showing more than once.

What is the price for an additional card?

How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

I would like to dispute a direct debit transaction

Can this app be used to exchange currencies?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

Can I exchange currency for different types?

I deposited a cheque, but the balance hasn't changed yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to close my account as soon as possible.

What's the process for terminating an account?

I was charge a fee that I wasn't told about

Why hasn't my return cleared my account?

What are the currencies that are accepted to add money?

My card is about to expire.  Where do I get a new one.

In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?

Why do I have to give you my drivers license

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Question: I am asking to end my account.

What does it mean when a payment is pending?

I think my phone was stolen. What can I do?

I don't think I made this payment that is showing up

I have the cash already, my account still shows up as pending.  How can my account be still pending?

I no longer want this can i cancel my purchase?

Am I able to do a SWIFT transfer with you?

I'm interested in getting a card. How does one go about doing that?

I noticed that there was an extra charge fee on my account. Could You explain to me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.

Please delete my account and personal information.

Why is my transfer pending when I already made it?

I tried to withdraw cash and got declined, why is that?

Is it possible to get a card when i'm not in the UK?

How do I link a new card to an existing one?

My app says I withdraw money from my account from an ATM.

I think a card payment I made was cancelled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Your company is lame. Shut down all my account services right now.

unhappy with service need to delete account

How long will it take to verify my account?

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

Tell me what I should do after my card expires.

When did you start charging to make a withdrawal? How much is it now? I always thought it was free.

My card is expiring, how do I get a new one?

What's the card you sent me's tracking number?

There's a payment that isn't mine on my app

Which cash machines will allow me to change my PIN?

I need to know this, where do my funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am upset with your service.  Please delete my account.

Where did my extra fee for the transfer come from?

Will I be charged for adding money by transfer?

I want to have an item refunded can I do that?

Cash withdrawal has been pending, why is it so?

I used my card top-up but all of the money is missing.

is it just visa or can i also use mastercard?

Do you have the option for a disposable virtual card?

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I close my account, since I'm dissatisfied?

I am not satisfied with your company and wish to delete all accounts immediately.

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

I was charged extra when I made a cash withdraw, why?

What do I do if I detect fraudulent use on my car?

I would like to know why a withdraw I made for some cash shows up as pending.

Can you tell me what the cash withdrawal is in my statement?

What is the timeframe for a transfer in Europe?

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not satisfied with your service.  Close my account.

Can you please disable my current account.

Why did I have to pay an additional amount when using my card to pay?

Where do I find the verification code for the card I'm topping up?

what do i need to have with me to activate card

For what reason must I authenticate the top up?

I'm still waiting for a money transfer to show.

Although I am not located in the UK area, may i still receive a card?

Do I have to top up in euros if I use a card, or can I use a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am trying to delete my account.

I'm unhappy with the exchange rate your cash transactions.

A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.

How old do you need to be to open an account?

I haven't been able to complete any transactions on my card today. Do you know what's wrong?

The rate of exchange for my cash withdrawal is wrong.

I would like my money back for an item I purchased

When should I expect to receive my card?

What methods are available for my friend to send me money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like my account to be deleted. I'm not satisfied with the service you provide.

Can my account me accessed by a thief?  I was mugged.

Is there a fee for topping off by transfer?

My app is showing a cash balance that I did not receive.

Can I see the source of my available money?

Please send my card as quickly as possible.

What steps do I have to take to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please disable my current account.

How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

How long does it take for the money to show up in my account?

I made a mistake on the last transfer I made, who must I speak with to cancel?

I've forgotten my passcode. Can I reset?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to cancel my account.

I want to shut down my account as soon as possible.

If I order a new card, how much will it be and how long will it take me to get it?

I can't figure out how to unblock my pin number. Can you help me?

I couldn't transfer money to my bank, why not?

What is the appropriate age for my child to be able to open an account?

Is there any reason my cash withdrawal still shows as pending?

If my card payment isn't working what do I do?

Would you give me a mastercard and visa?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I discontinue my account?

What kinds of cards can I use to top up?

What is the process for getting an actual physical card?

I made a deposit in the ATM and it has not cleared

What are the requirements to verify my identity?

How long will this transfer from europe take?

Can this app exchange American and English currency?

Are there any places that I can't use the disposable cards at?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Your service is bad.  Close my account.

The service here is horrible, I want to delete my account.

What do I do now my credit card has been swallowed by the ATM?

I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

Can you please explain disposable virtual cards for me?

I made a card payment but it didn't work. Why not?

What is this direct debit in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please delete my account and personal information.

Does the package with my card have tracking?

Why did my top-up not get approved this time?

If I was travelling abroad, would I be able to hold currencies in euros?

I prefer using Mastercard, can I substitute?

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

Please help my find out why there is an odd direct debit in my records.

Can you tell me why my pop-up is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I no longer want to keep this account.

I need you to delete my account right now.

What do I do to get ahold of my own card?

I need to transfer to my account and cant.

Can someone please tell me how much I can top-up?

How long will it take to receive a virtual card?

How long do I have  to wait for my transaction to be completed?

It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: make my account go away

I am not satisfied with your company and wish to delete all accounts immediately.

Does it cost anyting to get my own card?

Is there any way I could open an account for my daughter?

Do I get charged for a top up from a European bank?

I purchased something and already received it, why hasn't the money taken out?

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

I am unable to activate my card, it won't let me.

I got a strange fee when I used the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't want this account anymore, how do I delete it?

My card has been stolen. I reported it with the police, but I need to report it with you as well.

What is the foreign exchange rate you will apply?

Why am I seeing a direct debit thats not mine?

How can I get a virtual card for a one-time transaction?

My card will expire next month, will I need to order a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to I close my account?

do i have to talk to someone to close an account or can i in the app

Cash I did not get showed up in my account

Why am I being charged to withdrawal money?

I am looking for my top-up verification code and cannot find it.

I'm trying to verify my top up card, how do I do that?

I just saw a fee on my account. When do these get charged?

Please tell me why the same transaction is showing up on my account more than once.

Help! I need to transfer something to China.

My credit card did not go through. Can you see if it has insufficient funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you close my account please?

How do I delete my account? I am dissatisfied with the service.

Why did my credit card get declined for top up?

I have been waiting for my top-up to complete and it still hasn't gone through.

Something is wrong, my top-up is gone and I don't know what happened to my money.

Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?

I needed cash from the ATM but I couldn't get it.

Can you tell me why I can't make any transactions?

Do I have to go to an actual bank to change my PIN?

I haven't received my transfer funds yet, where are they?

What number of transactions can i do with one disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me how to delete my account.

Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

I have been charged twice for the same transaction.

Can another family member hold a card for this account in addition to mine?

What is this cash withdrawal on my statement?

Why is top up not working for my apple pay app

how long does it take to transfer money, my retailer is waiting

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

One of my transactions needs to be canceled.

Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need you to delete my account now.

How many days until my US transfer arrives?

If someone sends me money, will I be charged?

Why is the transfer still pending?  Can I do something?

I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?

Will I get charged for topping up with an international card?

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

After my checque or cash deposit, my balance didn't update.

I need to know what charges I will incur for using a European card for top up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to shut down my account as soon as possible.

I topped up recently and saw the money go through, but now it's just gone? What's going on

Do you have a list of the cards and currencies supported?

There is more than one charge on my account for a transaction.

May I get my salary paid out in a different currency?

I messed up and made a transaction using the wrong account.

where do i go to transfer money from one account to this one

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

Why did using an ATM cause me to be charged an additional fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to delete my account.

The service here is horrible, I want to delete my account.

What does it mean when a cash withdrawal is pending?

My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?

I'm happy with Mastercard and want to stick with just that credit card.

why did my account decline a incoming transfer

Can you explain why I was charged extra when I used the card?

Why isn't my Google Pay top up working for me? Did I do something wrong?

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

Help, the ATM didn't give me all the money I requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how to delete account, not happy

unhappy with service need to delete account

What is limit of disposable cards  I can make per day?

I got a message that I cannot name X as a beneficiary.

How old does my daughter need to be to have her own account?

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

I was supposed to receive my new card by now, but it hasn't came in.

I see a direct debit transaction that I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: do i have to talk to someone to close an account or can i in the app

I am not satisfied with your company and wish to delete all accounts immediately.

I attemped a transfer and it didn't go through.

I want to deposit my check to top up my account

I paid two weeks ago and just got refunded

I want to link my new card. Can you help?

Why hasn't my transaction arrived to my friend yet?

How long will it take the money to appear in my account?

Do I need to go to a physical bank to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The service here is horrible, I want to delete my account.

I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

How can I tell if an AMT will take this card?

Why do you need verification for my identity?

What is the fee for accepting money from a foreign country?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the process for terminating an account?

I need you to delete my account right now.

My card's expiration is approaching, how do I replace it.

I was charged multiple times for one transaction.

What are the disposable virtual card limits?

I am being charged the wrong amount on my card.

I saw a payment come out of my account for a merchant I don't remember.

My phone got stolen, how can I use the app?

I have an unusual payment in my statement

Why was my payment declined? I keep trying my card but it's not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am looking to delete my account. I'm not happy with the service provided by you.

How do I find the top-up verification code?

Do I need to do something to get a new card once it expires?

If someone in a different country sends me money, do I have to pay a fee?

I would like to know how to transfer money into my account.

Why is there an uknown charge showing on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: unhappy with service need to delete account

There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!

Why was I charged more than I should have been?

How can I find an ATM that accepts this card?

I live in America, but I would like a card.

My daughter need a card from this account. Is that possible?

Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to cancel my account.

How do I delete my account? I am dissatisfied with the service.

What currency is supported for exchanges and holding?

The app isn't letting me log in, but my info is correct.

What are the steps of verifying an identity?

After a transfer, I see an extra fee.  Why?

I'd like like to know where I can order a virtual card?

They used the wrong rate when I made a purchase with foreign currency.

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

How do I initiated a bank transfer to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not happy with your company. Please delete my account asap.

Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

I know I'm getting a new card but would like know when I can expect to receive it.

Can you tell me how to tell where my funds come from?

I paid with my card so so why was I charged a transaction fee?

My top-up does not seem to have worked, what  went wrong?

Where do I find my code to verify my top-up card?

My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to get rid of the account, and delete personal information .

I got declined when attempting a transfer

There is a direct debit transaction that I did not authorize

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

I have a pending payment on my card.  Why?

Why has transferring money resulted in a charge?

What is the procedure of unblocking my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I delete my account now

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.

what can I do if I got my American Express in Apple Bay but top up is not working?

There is a duplicate payment on my card. Why?

I mistook my pin and now I am locked.  Can you unlock me?

Would I be charged any fees if I added money to my account using an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I delete my account?

How do I delete my account? I am dissatisfied with the service.

Are there businesses that don't accept this card?

What's going on? My card wont accept any transactions.

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

Please help me with my card.  It won't activate.

Can I get a new card with new expiration date in China?

If US cards have a top up charge, what is it?

There is a weird payment in my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not satisfied with your company and wish to delete all accounts immediately.

How do I delete my account? I am dissatisfied with the service.

Could you tell me the fiat currencies that you work with?

Please explain your exchange rate policy.

How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.

Do you offer cards for those in other countries?

I need help from someone in your department with finding my nearest ATM.

What currency is supported for exchanges and holding?

Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.

What do I need to do to receive my payroll in the account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me close my account.

I need you to delete my account right now.

What do I need to bring for identification?

How do I report a cash withdrawal that wasn't me?

Where can I have a new bank card sent to China?

How come I did not get a virtual card yet?

I know I'm getting a new card but would like know when I can expect to receive it.

Please tell me how to verify my top up card.

Where do I go to fill out the identity form?

I tried to do a transfer and it hasn't worked!

Can I use my American Express card with Apple Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I delete my account? I am dissatisfied with the service.

I need you to delete my account right now.

I lost my phone and need help so someone doesn't access my account.

need to know places i can withdraw money

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

I need a disposable virtual card. Please tell me how to order one.

Can you tell me what countries you offer support for?

Why is my cash withdrawal still pending?

What is this strange payment in my account?

How much extra will I be charged for exchanging foreign currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get my card out of the stupid ATM that ate it?

How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.

The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?

Is it possible to get one the your cards in the EU?

I tired but an unable to activate my card.

My top-up was cancelled, could my bank be the problem?

Will I have to wait much longer for my new card to arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my card back quickly from a bank machine that it?

I don't recognize what this payment on my statement would be for.

How long does it take for pending to go through

How do I go about getting hold of a virtual card?

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

How long am I to wait before the transfer gets to my account?

Am I going to see a charge for a SEPA transfer?

I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is stuck inside the ATM, what am I supposed to do?

What should I do since my card is trapped in the ATM?

I think I was charged double for something I bought - how long should I wait before reporting this?

How much do you charge for exchange rates?

I tried using my card at multiple vendors and now it's not working.

What are the steps to reset my passcode?

How do I activate my card so I can start using it?

Why didn't the money I transferred into my account get added to my balance?

What systems do you have in place for my security when using my card for everyday purchases?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: An ATM machine didn't return my card.

how can the money machine keep my card what do i need to do?

What is this strange payment in my account?

I see a fee that I think was charged because I paid by card.

I attemped a transfer and it didn't go through.

Will this app allow me to exchange currencies?

Why is there a fee associated with card use?

How come my cash withdrawal came with an unnecessary fee?!

What is the process for activating my card and using it?

What number of transactions can i do with one disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't get my card back from the ATM.

The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

There is a mysterious debit transaction on my statement

I just want to top-up, why do I need to verify anything?

Does this app allow currencies to be exchanged?

What if I want to add a card I already have to the app?

Why is my cash request and the amount I received different?

A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a new card because the ATM took mine.

Who do I talk to about the ATM swallowing my card?

Can you tell me where to find top up by cash deposit?

I would like help to revert a transaction I did this morning

I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?

I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.

The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

If I add money with an international card, are there any fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do after the ATM takes my card.

I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

Where is the option to top up with a cheque?

I just received a new card, where do I go to link it to my account?

I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

Please let me know what currency I can use to top up my account?

I am worried that too much time has gone by for a transfer to be completed.

There was a problem with the exchange rate on a purchase.

Please explain why the funds I added were returned to my account.

Why didn't I receive all the cash I requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is stuck in an ATM machine, how do I get it back quickly?

My card got trapped inside an ATM, what should I do?

I have one other credit card from the US. Do you take it?

is it possible to get a refund for something I purchased?

Can I use my social security card as a form of identity?

my statement contains an unknown payment

Help! I made a transfer in error and need to cancel it before it's complete!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card got stuck in an ATM.

The exchange rate for foreign ATM currency is wrong.

Is there a reason my payments are pending?

My marital status has change, I got to correct my name to reflect that.

I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.

Is it possible to get a disposable virtual card as well?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do?  The ATM took my card!

Who do I talk to about the ATM swallowing my card?

Why does it cost more to pay with my card?

My virtual card is just not going through.

I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.

Why won't the machine accept my card anymore?

What should I do if I have used all of my PIN tries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a new card as your machine swallowed mine!

I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!

When will I get a new card when I order it, and how much will it cost.

How long does a transfer from the US take?

I made a payment and it appears it is showing twice

I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

What is limit of disposable cards  I can make per day?

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

I am blocked now because I entered the wrong pin, need help.

I was attempting to top up with my card but the money has vanished!

When I got cash, the exchange rate applied was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM stole my card!

The ATM won't give me my card back. I need it back now!

how long does it take to transfer money, my retailer is waiting

I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?

I would like it if I could get an item refunded

Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?

I'm interested in learning more about product refunds.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A Bank ATM did not give my card back. What do I do now?

My Bank is in Europe, how long will the transfer take?

The app declined my top up. What did I do wrong?

I need help- I got mugged yesterday and they took everything so I can't use the app.

What happens if the ATM gives me the wrong amount of money?

I have lost my card! What is my next step?

What are the limitations on the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my card back after the ATM swallowed it.

The ATM won't give me my card back. I need it back now!

What can I do to make my physical card work?

I got less cash at the ATM than I asked for. Why?

I got cash abroad and the exchange rate applied is wrong

Can I get both a Visa and a Mastercard from you?

What information do I need to see my source of money?

What does it mean when it says that I have a payment that is pending?

How can I add money to my account from another account I have?

I can't remember my app code, can you reset it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please send a new card; the ATM ate mine.

What are the steps to get my card back that was kept by the ATM?

Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.

Is it possible to get both Visa and Mastercard from you?

For the identity check, do I need any kind of documentation?

How can I fill up my gas tank using a check?

Is it possible that my card payment was reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps I should take to recover my swallowed card?

Why did the ATM take my card and keep it?

I deposited a check, but haven't received the funds for it.

I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?

I need a second card, can I have more than one?

Why was I unable to complete my transfer?

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

why wasn't a transfer to account approved

My PIN can't access my card, can you help?.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Your machine took my card. How do I get it back?

I was getting cash and the card got stuck inside

There was an extra fee on my account when I got cash.

I noticed that there's a payment on my card that's pending.

Tell me why my card payment was declined.

Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.

Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

I am having problems with my contactless.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is stuck in the ATM?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

I've just moved and I need to change my details

What is the charge for sending out more cards?

I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?

I have young kids. Can they use this service?

How can I check to see where my funds come from?

What do I have to do to get a Visa card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did the ATM eat my card?

Please help, the atm swallowed my card, what do I do?

Are there certain cards and currencies you support?

Why haven't I gotten a virtual card yet?

I am seeing and extra 1$ charged to my account and wanted to know about it.

What steps do I have to go through in order to activate my new card?

Do you charge extra for duplicate cards?

Why was I not able to get cash from the ATM?

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if the atm eats my card?

What do I do if I can't get my card out of the ATM?

My accounts been charged a payment for something I didn't make.

How do I fix a transaction to the wrong account?

Where can I find information about where my money came from?

I got a message that I cannot name X as a beneficiary.

How can I dispute a direct debit transaction?

What does it mean if my cash withdrawal does not show up properly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: lost my card in atm

what do I need to do if the ATM kept my card?

I paid with my card and got charged an extra fee, what's up with that?

I would like a disposable virtual card, could I get one?

Am I able to get a refund for a purchase?

I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

Is the verification number on the top up card

A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM machine would not give my card back

I need a disposable virtual card. Please tell me how to order one.

There is a withdrawal on my account I didn't make.

What are these disposable cards meant for?

What do I do if a transaction shows up twice?

I am under the impression that my top up is still pending

Where can I find the verification code for the card top-up?

How much longer is it going to take to get my new card?

I want to use my American Express for adding money into my account.

What is the verification process for my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM won't give me my card back. I need it back now!

What do I do now my credit card has been swallowed by the ATM?

i tried using a virtual card for a hotel but it didn't work, why not

Can you walk me through how I can edit some of my personal information?

I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?

How do I use American express to top up my account?

I believe you charged me too much to exchange my money

My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

Why was I charged an extra fee when using an ATM?

Is there a discount for multiple currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if the ATM took my card?

The bank machine didn't give my card back how do I get a new one fast?

I withdrew some cash, when is it going to show?

Is my country's currency supported by your system?

Where can I find a list of descriptions the disposable cards have?

what are the reasons why you would not be able to process a payment

I think someone stole money from my card

What is taking so long on my transfer from the US?

What do I do to get ahold of my own card?

Why am I charged whenever I withdraw cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM machine ate my card.

Is there a reason that my transfer failed?

What should I do if my phone is lost or stolen?

I did a money transfer to my account and it is not showing there.

How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay

It seems that the rate I got is incorrect.

I received my salary in the wrong currency. How do I change this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help, the atm swallowed my card, what do I do?

When can I use money sent to my account?

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

How did you guys get your exchange rate?

How do I go about ordering another card?

lost my phone, what is account security?

How long does a bank transfer take to show up in available funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how to get new card after atm eats it

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

Will I be charged for exchanging foreign currencies?

My card isn't letting me purchase something and I wanted to know why.

I have a trip coming up and want to add money automatically.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get my card out of the ATM, what should I do now?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

Why is my check still not showing up on my account? It's been a week already

Can you tell me the countries you provide support for.

How long does transfer from the US take?

I deposited cash this morning, but it is not yet available.

My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.

My bill shows the same charge more than once

How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

Is it possible to have an item refunded?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps to get my card back that was kept by the ATM?

What do I do now my credit card has been swallowed by the ATM?

Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.

Can I have money of different country of origin.

I just initiated a transfer but I'd like to cancel it.

Can you issue both a Visa and a Mastercard to me?

What do I do if my Google pay top up isn't working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: An ATM machine didn't give me back my card.

Why did the ATM take my card and keep it?

I topped up last night but don't have any funds, why not?

Are there any express fees if i want my new card faster?

I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?

Why is my card payment still a pending transaction?

I got less cash than what I specified for through the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM ate my card; how do I get a new one?

Why was my payment declined? I keep trying my card but it's not working.

In the app, how can I make it show the new card that arrived?

I got charged twice with a duplicate card. How do I resolve this?

new customer and filling gas for the first time today, not working,

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what do I need to do if the ATM kept my card?

I was removing a dollar amount from my account and now don't have access to my card.

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

When I made a transfer I was charged extra.

What is the reason for the extra fee on my statement?

Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.

Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.

I was not distributed all of cash that I requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do with my stuck ATM?

I tried withdrawing but my cash is not showing up?

What are the restrictions on the virtual cards?

I think my card is broken or something. I tried using it and it wouldn't go through, please help.

I requested for a top-up but it has not reflected

Instruction: Given an online banking query, retrieve another query with the same intent


Question: An ATM swallowed my credit card!

There is a repeat charge for the same item

Why am I not able to withdraw cash from this ATM?

I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.

What do you require for identification verification?

How can I add physical money to my card?

I have been charged twice for the same thing!

Please help me.  I don't know my code to get into the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did the ATM take my card and keep it?

What should I do since my card is trapped in the ATM?

What, if any, is the limit  for auto top-up?

Will you charge me more if I use a European bank card for a top up?

Do you need to know my first and last name?

I saw I was charged extra for money I withdrew?

I require verification for my source of funds.

Why do you need all these details about my identity?

What should I do if I think someone is using my card without my permission?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is stuck inside the ATM.

I got charged twice for the same payment. Please removed the pending payment. Thank you.

What is the expected delivery date of my card?

How will I know when I can use the auto top-up feature?

I usually don't get charged for transfers, why was I this month?

Is it possible to exchange currencies using the app?

I was double charged at a restaurant can you take the second charge off?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM did not give me my card back?

What do I do if the ATM swallowed my card?

I just had a wedding and I want to take my spouses name.

What do I need to do to correct this failed transfer?

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

I am wondering about a transfer from a different country that doesn't show up yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM sucked my card in.

Will you please help me get my card back?

I am waiting for the money to enter my account. How long does it take?

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

What's the wait time for European transfers?

Why was I charged for payments? You didn't warn me about additional fees.

What happens if my card payment is cancelled?

I desperately need to transfer something from China, Please give me the wait time.

I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?

What are the steps of verifying an identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM took my card.

How do I link one of your card that I already have?

I couldnt transfer money from my account.

Why am I being charged the wrong currency exchange when I purchased something abroad?

How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?

I bought something and received it, but the payment went back to my account. Is the seller okay?

The app shows Direct Debit payments that I didn't make

Can my friend send me money if it is not in US dollars?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get my card out of the ATM?

Can I use my virtual card to complete transactions for memberships?

If I lost my phone, how can I stop someone from accessing my account through the app?

My withdrawals were going smooth until I got declined today. What is going on?

I have a US credit card, will you accept it?

How can I go about resetting my passcode?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was getting cash and the card got stuck inside

Who do I talk to about the ATM swallowing my card?

There must have been a mistake, why was I charged an extra pound?

Will my card work at all merchant locations?

Can I track when my card will be delivered?

My cash deposit from a week ago is still not in my account. Can you help me please?

I added money but my top-up wasn't processed by the app.

I need to order a new virtual card, how do I do that?

Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?

Why is there a direct debit fee in the App when I didn't do it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The bank machine didn't give my card back how do I get a new one fast?

What do I do now my credit card has been swallowed by the ATM?

Will I be sent a new card before mine expires?

Please tell me the steps to verify my identity.

I was charged a fee when withdrawing cash, can you explain why?

Why was I charged a fee for using my card

When will my transfer arrive from Europe?

I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I can't get my card out of the ATM?

I was removing a dollar amount from my account and now don't have access to my card.

Why is the cash withdrawal under pending?

I just did a transfer, but don't see the money in my account. What's up?

Is it normal to see a fee for transferring money?

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

How can I know where did my funds come from?

I made a payment and it is showing up twice

I have transfered to my account before but it is being declined now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM didnt return my card!

What do I do if the ATM swallowed my card?

Is there a limit for the amount I can top up?

I noticed a different charge while I was taking my money out.

Something is wrong with my top up and I can't see it. How do I find it?

Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!

I need several disposable cards made per day.

I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?

How many times can I use a virtual card?

I see a charge of 1L I do not recognize on my statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM kept my card?

What should I do since my card is trapped in the ATM?

I did not get the right exchange rate while getting my cash out.

Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?

Why would my beneficiary not be allowed?

How long does it take for cards to be delivered after ordering them?

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

Could you tell me why my top up isn't showing in my wallet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do now my credit card has been swallowed by the ATM?

My card got trapped inside an ATM, what should I do?

is the a reason why my transfer has failed?

What is the charge for exchanging currency?

I am reluctant to use ATMs international because I don't get an accurate exchange rate

Can you tell me how to tell where my funds come from?

Please help revert my transaction from this morning.

The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

I'd like to use my American Express to place money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who do I talk to about the ATM swallowing my card?

I was removing a dollar amount from my account and now don't have access to my card.

Do you charge if I use a European bank card for top up?

I just tried to top-up and now I'm getting an additional verification message, why?

What are the charges for receiving a SEPA transfer?

I think the bank made a mistake on the exchange rates

Why is there a random payment in my statement?

where can I find the auto-top up option?

How can you assist me on topping up on bank transfers to my account?

I tried using my card at multiple vendors and now it's not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get my card out of the ATM

I contacted the seller and he won't respond.  Please just refund me my  money.

Would reinstalling the app solve the problem?

Why is my cash withdrawal still pending?

I'm having a hard time proving my identity.

Am I able to do a SWIFT transfer with you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was eaten by the cash machine what do I do?

What flat currencies do you support for holding and exchange?

i need to add express delivery if that's an option

I just checked my account on the App and there is a payment on there that I did not make.

Am I able to order a disposable virtual card?

Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?

I purchased something abroad, and the exchange rate that was applied was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did the ATM swallow my card?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

When will I get my money? It's been too long.

What steps do I have to take to activate my card?

I tried to make a transfer, but it didn't work.

Can I use my account although my identity verification has yet to pass?

Why doesn't it work when I use American Express to try to add money to my account?

Why am I getting a fee on a card payment?

How long will this transfer from europe take?

I cannot get to my app, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was removing a dollar amount from my account and now don't have access to my card.

What do I do if the ATM swallowed my card?

I received a refund, however I cannot see it in my account

Will I be able to track the card that was sent to me?

I was charged an incorrect exchange rate for a withdrawal.

The cash abroad exchange rate is applied wrong.

Is it possible that my card payment was reverted?

How can I set up Google Pay on my device?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you please help me get my card back?

how can the money machine keep my card what do i need to do?

need to know if there is a maximum i can top up

How long does it take transfers from Europe to complete?

Is a bank transfer acceptable for topping up my account?

I put money into my account in the form of a cheque, but my balance did not change.

My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

When do you charge fees on accounts? I just saw a charge on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do since my card is trapped in the ATM?

I need a new card to replace an expired one. Will it cost anything, and how soon?

How can I check on the status of my new card?

I've deposited a check but the cash isn't showing that it's there yet.

I am traveling, what can I do to set up auto top-up?

Soon my card will expire, how do I get a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card got trapped inside an ATM, what should I do?

how can the money machine keep my card what do i need to do?

I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?

How do I dispute a debit that I didn't make?

Can you tell me why the transfer isn't showing up on my account?

Can I add money to my card automatically during a trip?

How long will it take for my top up to work? It's still pending

I seem to be having trouble with my Google Pay Top. Can you please help?

There is an extra $1 charge on my statement, why is that?

Can I have a tangible form of my virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how can the money machine keep my card what do i need to do?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

I'd like to know what the foreign exchange rate will be.

I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?

I'm checking the app and I see a payment that's not mine.

The exchange rate for my cash withdrawal was incorrect

I tried to withdraw some funds from my card, but was declined. How can I get my money?

What countries do your accounts support?

I recently bought something abroad but the exchange rate is incorrect. Why?

I need to cancel a transaction on my debit card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: atm ate my card

The exchange rate for me was wrong when I was abroad.

How long should it take for my top-up to finish? I've been waiting a while.

Can you tell me how to get a disposable virtual card?

It seems that the rate I got is incorrect.

when does my balance update for a transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my card out of the ATM?

What currencies does google pay top up accept?

The exchange rate was incorrect for this item I bought.

How long will it take to transfer something from China?

Could you explain your rules for ATM fees?

What do I do when I get close to the expiration date of my card?

When I made a transfer I was charged extra.

Why isn't my Google Pay top up working for me? Did I do something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

What do I do if the ATM swallowed my card?

It's not letting me transfer money to my beneficiery.

I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.

My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?

What happens when a beneficiary can't receive my transfer?

I tried to make a payment with my card and it was declined. Why is it pending?

I tried to withdraw cash, but got declined!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have lost my credit card in the ATM!

What do I do if the ATM swallowed my card?

I do not see the money I transferred into this account

Does it cost anyting to get my own card?

How do I find out how or where this transaction on my account came from?

I live in America, but I would like a card.

I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?

What if I type in the wrong PIN too many times?

Can I transfer money to my account with the app?

I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?

I think a fee was applied for paying with a card.

Can I specify a day for my card to be delivered?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot get my card out of the ATM.

What do I do if the ATM swallowed my card?

Will I be charged for a cash withdrawal?

I want to cancel my card. I think someone else is using it.

I think there has been a mistake on my exchange rate for this purchase.

How can it be that my Card is not functioning anymore?

Are there any charges for topping up a US-issued card?

I think the bank made a mistake on the exchange rates

Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.

Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.

What do I do if I detect fraudulent use on my car?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged twice for the same thing

I have been charged twice on my statement.

I was blocked by using the wrong pin too many times, can you help me?

My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.

I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

If I can't choose my card type will I be able to use it everywhere?

Is there a limit to how much I can top-up?

Why won't the machine accept my card anymore?

why does my statement contain an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged two times for the same thing.

A duplicated payment was made for something.

A card has been sent to me, how do I track it?

Why are you charging me for ATM withdrawal? It has always been free before.

Is there a disposable virtual card option?

Why did you charge me for taking out cash?

I don't want this account anymore, how do I delete it?

I didn't withdraw cash but I see that transaction on my app

What countries do your services support?

When will I have access to my pin number?

What fiat currencies are used for holdings?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who should I talk to or go to resolve a duplicate charge on my statement?

I was charged twice for a restaurant, can you take the second charge off?

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

How long does a bank transfer take to show up in available funds?

The exchange rate from my card payment isn't right.

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I got charged twice for the same thing

I got double charged from something, what can I do?

Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

Is it possible to give a second card from my account to my daughter?

Are there ways for other people to send me money?

I see a direct debit transaction that I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I been charged more than once for the same transaction?

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

I put money into my account in the form of a cheque, but my balance did not change.

I want my card I just received to show up in the app. How do I do that?

How come the ATM won't give me my money?

What is the formula for your exchange rate?

The exchange rate was different when I got cash

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was declined but it shows as multiple charges?

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

I tried to pull cash from an ATM but it wouldn't let me.

I've been trying to do a transfer multiple times and have failed? Is the system down?

Is there a fee that comes with transfers?

For what reason did my top-up get cancelled?

Why am I getting a fee on a card payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got double charged from something, what can I do?

I didn't make a payment at this business.

I can't find how to top up my account with a check.  Where is that?

What currency can I use to pay for a top up?

What are the steps of verifying an identity?

My bank card has expired, how can I get a new physical card?

Do I have to go to the bank to change my PIN?

Tell me where I can find the auto top up feature and a little bit about it please.

Why is my card being declined when I try to do a top-up? How can this be immediately resolved?

I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

Is there a reason why my card was declined when I attempted to withdraw money?

Instruction: Given an online banking query, retrieve another query with the same intent