Question: Are there a certain amount of transactions i can do with one disposable card?

What can I and can't do with the disposable cards?

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

I want this fee reversed from my account.

What do I do if I detect fraudulent use on my car?

How long does it take for a bank transfer to show on my balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the maximum number of transactions I can do with a disposable card?

Are there restrictions on disposable virtual cards?

I need to know which fiat currencies I can use with you.

I'm interested in using fiat currencies, which do you support?

Help! I'm missing money, I deposited a cheque but its not showing on my balance.

I would like to dispute a direct debit transaction

What is the identity verification process?

Is there any way i get a disposable virtual card as well?

How can I put more money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the number of transactions for one disposable card?

Do the disposable cards have a transaction limit?

Why can I not transfer money into my account?

My card is about to expire.  Where do I get a new one.

Can an American resident apply to get a card?

My card was used without my permission, what do I do?

I left my card at a restaurant and now its missing.

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

Why is the payment showing as pending from things I bought this morning?

My statement has a payment that I do not recall making

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there restrictions on disposable virtual cards?

The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why

Can you please assist me in Apple Pay, in getting Top Up to work?

Help me access the card I already got so I can information from it.

What should I expect to be charged on a SEPA transfer?

I have been waiting for my transfer, shouldn't it be here already?

Can I add money to my account via bank transfer?

For what reason can I not transfer money to a beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many transactions can I make on my disposable card?

I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?

The app doesn't believe that I am myself

Is there a fee for topping off a US card?

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

Is the verification number on the top up card

Can I be charged for exchanging foreign currency?

There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the most amount of disposable cards allowable?

I must make several disposable cards per day.

Is it normal to get charged extra when i use my card?

I'm expecting a refund but it's no where to be seen

Why isn't a refund showing on my statement?

I made a mistake and performed a transaction on the wrong account!

What do you require for identification verification?

Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a number of disposable cards everyday.

I can't figure out how to change GBP to AUD, what do I do?

I tried to pull cash from an ATM but it wouldn't let me.

Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

I wasn't able to withdraw money at an ATM

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

What is the reason for my beneficiary to be disallowed?

What is the purpose for verifying my identity?

Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

Is going to a bank only way to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please specify any limitations that come along with disposable cards.

What is the limits on the number of disposable cards I can have?

How long do I wait for a transfer from the United States?

I am having trouble transferring money to a beneficiery.

How long is the delivery time to the US?

You shorted me money when I tried to make a withdrawal.

I was charged a hidden fee when I paid with card.

My app says I withdraw funds from my account through an ATM.

How can I get my card out of the stupid ATM that ate it?

How long before transferred money shows up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the guidelines for the disposable cards?

How many disposable cards can I have at one time?

Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.

It's requiring me to verify my identity?

How can I obtain a disposable virtual card?

I tried to used my card in a shop and the transaction was declined.

How do I replace a card that's going to expire?

on my statement there is a payment that I don't recognise

Do I need a photo ID to activate a my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the rules for using disposable virtual cards?

Is there any limits I should know about if I'm going to use a disposable virtual card?

I am trying to find out how to exchange currency X with currency Y.

I want to have an item refunded can I do that?

After inputting the wrong pin too many times, can you now help me unblock my pin?

What is the time frame for european transfers?

My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?

For some reason, the money I added was returned.

How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

I would like to know where my source of funds came from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you tell me about the restrictions that are on the disposable cards?

How many times can I use my disposable card?

My money transaction can't be seen by the person I sent it to

Why won't the machine accept my card anymore?

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

How can I open an account for my children?

Bank transfer to account did not show up, please help?

My transaction went through but I was charged a fee. Why?

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need multiple cards per day, and they all have to be disposable.

I need to make several disposable cards per day.

If I top-up by using a trasfer are there charges that applied?

I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?

A WD was just made on my account, but it was not me and I still have my card.  What to do?

There's a $200 withdrawal on my statement that seems fishy to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many disposable cards can I have at one time?

How many transactions can I do with a disposable card?

Disaster, I've totally forgotten my passcode, can you help me?

My money transaction can't be seen by the person I sent it to

Would reinstalling the app solve the problem?

My account was charged a fee. When did you start charging extra for card payments?

It's been a week since I ordered my card and it's not here. Please help?

Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the disposable card limits?

With one disposable card how many transactions can i do?

What has to be done to verify my identity?

Google Pay isn't working. What is wrong?

Will it be possible to change from USD to GBP with this App?

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

How long should I wait for the card to arrive?

Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.

Can I transfer something urgently from China? How long does it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much transactions do I get with a disposable card?

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

As my kids get older are they able to get set up with their own accounts?

Is the 1 pound charge going to be reimbursed on my card?

When will you be taking orders for disposable virtual cards?

I returned something to a  store but can't see my refund.

I was not distributed the correct amount of cash that I asked for

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the limits on the number of disposable cards I can have?

Can i make several disposable cardsper day?

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

My account was charged a fee. When did you start charging extra for card payments?

What do I do if I see a cash withdrawal on my account that I don't remember making?

My account is locked because I used the wrong pin too many times.  Please help.p

What's the process to receive a second card?

Why are you keeping my money from me by declining my card? What is going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many times can I use a virtual card?

I am required to make several disposable cards every day.

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

I just got my new card and tried using it and it was declined?

what is my monthly spending limit because i was refused my money at an atm

How can I top up my account and which currency can I use?

Why is it taking so long for my money to appear in my account? I have been waiting a week!

Can you tell me when my card will arrive?

Visa and MasterCard, can I get them both?

What to do if my physical card is not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are my limits on disposable cards?

Is there a tracking number for the card you sent me?

I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?

How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

How long does it take to recieve my new card?

Is my country's currency supported by your system?

I am interested in cancelling a purchase

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What sort of restrictions are there for the disposable cards?

what is the amount of disposable cards I can have?

I tried to top up but the app rejected it.

The machine only paid me a hundred when I wanted 20

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

There is a repeat charge for the same item

I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a disposable virtual card. Is there a limit to how many times I can use it?

How many transactions can be made with a disposable card?

after i got married i need to change my name

I was charged a transfer fee, why is that?

I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.

What are the charges for recieving SEPA transfers?

I don't recognize this payment at all!  Help!

How can I exchange currencies with this app?

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the limitations on the disposable cards?

I need to make several disposable cards per day.

I am looking to get a Visa credit card, what must I do to achieve this?

My identity isn't being accepted, what should I do?

I used my card to make a payment and wondered why the payment was reverted?

The app can't verify my information for identity proofing purposes.

Where did this extra €1 fee on my statement come from?

Are there any discounts in exchanging currencies frequently?

I tried to withdraw cash and got declined, why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How limited is a virtual card?

What are the disposable virtual card limits?

I think someone stole my card because I can't find it.

Do you hold money and if so, what currencies do you accept?

I should not have been charged a fee for my transfer.

When I received my cash; they had my exchange rate incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am required to make several disposable cards every day.

What limits are there on the virtual cards?

Why did my payment not go through why did it cancel?

Is there a way to link cards if I have one of yours?

I didnt get the correct exchange rate for getting cash

I am still waiting for the cash to be returned from a cheque I deposited!

Why is  my  top  up for  my  new account  not  instant

Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.

Does the app allowing exchanges between USD and GBP

Can you unblock my pin because I put the wrong one too many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do the disposable cards have restrictions?

What are the restrictions of the disposable cards?

I was unable to transfer money to a beneficiary.

The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

What is the charge for using a Top up card in the US?

I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do the disposable cards have any restrictions?

What can I and can't do with the disposable cards?

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

I can't find how to top up my account with a check.  Where is that?

How soon will my balance be updated to reflect my transfer?

You did not give me the correct exchange rate for an item that I bought.

I need to know this, where do my funds come from?

I see I was charged $1 for a transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the restrictions on the virtual cards?

Can you please inform me of the restrictions for the disposable cards.

Could google pay and top up be together?

I made a card payment, but it has been declined?

why am I being charged a fee for transferring money ?

Why is my transaction taking so long to complete?

Where do I find the verification code for the card I'm topping up?

When will I receive the cash payment from the check I deposited?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the max amount of disposable cards I'm allowed.

How many payments can I make using a virtual card?

my card was frozen due to putting in the wrong pin too much.  how many tries do i have

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

I would like to know if I can top up with Google Pay.

I got a strange fee when I used the ATM.

I see an extra $1  charge on my statement, why is this?

Why can't I transfer to another account?

Please explain why the funds I added were returned to my account.

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

How can I get my money that I didn't get from the ATM?

I locked myself out of my account, how do I unblock my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is limit of disposable cards  I can make per day?

what is the amount of disposable cards I can have?

Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?

In what increments can I top-up my card?

What is the estimated wait time on a US transfer into my account?

If I am running low on credit can I auto top up?

I believe my card has been compromised as there are funds showing that I did not receive.

Can you tell me why my credit card was declined while trying to top-up?

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do the disposable cards have any restrictions on them?

Are there any restrictions on the disposable cards?

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

What commission do you take for currency exchage?

Can I get a card that works in other countries like Africa and Indonesia?

I need a list of currencies you accept for exchange.

Why is my cash request and the amount I received different?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any limits to using disposable virtual cards?

What can I and can't do with the disposable cards?

I thought it was free to make a withdrawal. So how much does it cost now?

Why are my payments not working and show pending?

I thought I would have received my new card at this point.

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?

What can I expect if I use bank transfer to top up my account?

Why hasn't my friend received the transaction?

I made a cash withdrawal and it is still listed as a pending transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need several disposable cards made per day.

Is there a limit on making disposable cards?

Why is it saying I have a pending payment?

The wrong exchange rate was applied to me while pulling out cash.

It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.

I did a payment but the app cancelled it.

Is there a way to use this app with a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I use a disposable card?

I have a disposable card, how many transactions can I make?

Where can I check out the source of available funds in my account?

Please tell me why I am having problems transferring to a beneficiary.

Why was the payment on my card declined?

There is a card payment I'm not familiar with.

Is it possible to dispute a debit payment from a couple of months ago.

I tried activating my card and it didn't work

With my credit card i would like to transfer money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i tried using a virtual card for a hotel but it didn't work, why not

I must make several disposable cards per day.

Why was the exchange wrong for the item I purchased?

What kind of charges should I expect to exchange currencies?

Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.

Am I allowed to hold money in multiple currencies?

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

I can't find out how to top-up my account using cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any restrictions for the disposable cards?

Is there a limit to the number of disposable cards I can have?

One of my card payments, I don't recognise the name of the merchant.

I still haven't gotten my new card.  When will it get here?

I sent money and the recipient has not received their money after two weeks.

What is the estimated date for delivery to US?

I sent money about 5 days ago and the recipient has not received the money yet.

Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

Can I get some help activating my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can many disposable cards can I have per day?

Is there a limit on making disposable cards?

Can I allow other people to top up my account?

Why is my cash deposit not in my account?

why top up is not working even if I got my American Express in Apple Bay?

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to make multiple disposable cards in a day.

What can I and can't do with the disposable cards?

I don't live in the UK. Can I still get a card?

i received my American Express in Apple pay, why is top up not working?

What is the charge for exchanging currencies?

What's the process of changing from GBP to AUD?

I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?

Let me know what the steps for the identity checks are

I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: On my disposable card, is there a transaction limit?

Can i make several disposable cardsper day?

Why am I being charged more on exchange with things I bought abroad?

How long do I have to wait for Europe transfers?

i need to add express delivery if that's an option

My top up card needs verification and I don't know how to do it

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

I am inquiring about a $1 charge on my statement.

What is the reason for the identity check

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need more than one disposable card

I want to op up my account by using bank transfer. How do I go about it?

What top up charges are there for US cards?

I'm supposed to be getting a refund but it hasn't shown up, now what?

My statement indicates I made a payment to an unfamiliar merchant.

Can I use my account now, even though my identity verification has not gone through yet?

How old does my daughter have to be to open an account?

The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me more about limits to disposable virtual cards?

I was charged an additional amount of money for making a purchase with my card

What types of cards and money do you accept?

The wrong exchange rate was used when I purchased an item.

I am travelling and I was wondering what your exchange rates are

Can I still access the app even though my phone was stolen?

I'm having difficulties changing AUD for GBP. How do I do this?

How can I report that my card was stolen? I made a police report first.

I would like to delete my account now, please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have to make several disposable cards per day.

Can you please inform me of the restrictions for the disposable cards.

Why do you need to know so much about me for my account?

I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

why cant you just refund me instead of a merchant

After I deposited my cash, I still don't see it in my account.

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

I don't have a virtual card - how do I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many times can I use my disposable card?

How many transactions can be made with a disposable card?

My card shows a cash withdrawal I don't recognize.

Is there anyway to use a cheque to top up?

Why do you guys need to verify my identity?

Will I need a new card or can I put my old card back into the app?

Why can't the recepient of my money transaction see it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there limits on the virtual cards?

Can you please inform me of the restrictions for the disposable cards.

I'm not sure how to provide my identity.

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.

What is this strange payment in my account?

How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?

Is it right that I've been charged for transferring money?

I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any restrictions on the disposable cards?

Why is my transfer pending when I already made it?

My friend wants to send me money, can she?

I need help from someone in your department with finding my nearest ATM.

I can't see a refund for a return I completed recently.

I am seeing in the App a some cash withdrawal that I did not do

|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?

What's going on with my card? I've tried multiple times and it never goes through.

Would you be able to offer me a discount, since I need to exchange currencies frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the amount of disposable cards I can have?

I have a disposable card, how many transactions can I make?

I need to reset my passcode. Where do I go to do that?

The exchange rate applied is wrong for my international purchase.

I have been trying to exchange this for crypto but the app won't work could you please help me?

Do I need to pay more for exchanging currencies?

am afraid someone may have gained access to the info on my card.

What would II do if I wanted to activate my new card

I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to have more than one disposable card?

What are the disposable virtual card limits?

Can I transfer money using a different currency?

I think a payment I made with a card was cancelled.

Can my PIN changed remotely without visiting a bank?

I need a Visa and a Mastercard from you.

I was trying to top-up and my credit card was declined. Can you tell me why?

I need to change my contact information.

I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many disposable  cards are available per account?

Is there a limit on the number of times I can use a disposable card?

I made a transfer into my account and now I need to cancel it

can other people use the app to add money to my account

There's a duplicate charge on my account?

I don't have my cell phone with me so I cannot access the system to complete the transaction.

A transaction I did to my friend hasn't arrived yet, why?

Can you tell me why the card payment came back?

How much would it cost me if I transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the maximum transactions I can use on a disposable card?

how many uses are the disposable cards good for?

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

I made a mistake of transferring, can I cancel my previous transfer?

How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?

I'm still waiting for my card that was issued a week ago. What should I do?

Does the package with my card have tracking?

My money transaction can't be seen by the person I sent it to

I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many transactions can I do with a disposable card?

How many disposable cards am I allowed to have?

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?

Even though I made a cash deposit, I am not seeing it in my account.

How can I hold and exchange fiat currencies?

Is there a way you can have money from a purchase I made refunded to my account.

Is the 1 pound charge going to be reimbursed on my card?

Do I have to go to an actual bank to change my PIN?

Can you unblock my pin because I put the wrong one too many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a disposable card, how many transactions can I make?

What is the reason for the extra fee on my statement?

Will you be adding more currencies in the future?

Is there a reason why my virtual card won't work?

I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

I recently deposited some money into my account, but it still isn't showing up. What's going on?

I have an American Express that I'd like to add money to my account with.

Can you tell me exactly what fees I will expect to see in regards to your cards?

What's the procedure for getting a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I use a disposable card?

Can I have more than 2 disposable cards?

As my kids get older are they able to get set up with their own accounts?

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

Where is my new card if I haven't received it yet?

I'm having trouble with proving my identity.

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

after i got married i need to change my name

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do the disposable cards have a transaction limit?

I must make several disposable cards every day.

What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.

Is there a reason why there is an extra £1 charge on my account?

My purchase used the wrong exchange rate

If I want to topup by card, how do I do it?

How long should I wait for the card to arrive?

Why hasn't my friend's transaction arrive yet?

How can I transfer money between accounts?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the maximum transactions for one disposable card?

What limits are there on the virtual cards?

Where can i exchange between GBP and USD

Is there a reason why there is an extra £1 charge on my account?

Please explain to me how to know where my funds are from.

The correct exchange rate wasn't given to me for an item I purchased.

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

What cards and currencies can I use to top up my account?

I transferred money, why was charged for an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i am not a premium customer but i want a virtual card, how do i get it

Is there any limits I should know about if I'm going to use a disposable virtual card?

Why is my refund missing in my statement?

I want to transfer a sum of money from another bank account I have into this one

What is the procedure for topping up with a cheque?

My statement shows different transaction times.

how do I speed up identity verification?

Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?

I'm happy with Mastercard and want to stick with just that credit card.

My Bank is in Europe, how long will the transfer take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many disposable virtual cards can you have?

Can I get a card even though I live in the US

Are SWIFT Transfers available at this bank?

I want to top up from my Apple Watch, can I?

Is EUR one of the currencies you deal with?

My account balance has not updated since I deposited a cheque recently.

Does your app allow currency exchange from USD to GBP?

Please tell me why the same transaction is showing up on my account more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a limit on the number of times I can use a disposable card?

What are the restrictions of the disposable cards?

There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?

What is the process to get a new card when your old one expires?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

How long will it take to receive a virtual card?

Will you charge me for exchanging foreign currencies?

How long do you have to wait to see your virtual card your ordered?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who can request disposable cards?

Please provide me with the restrictions of the disposable cards.

I think there is a mistake.  I am being charged twice.

Are purchases returnable for full refund?

Why am I getting a fee on a card payment?

What fiduciary currencies are supported for tenure and exchange?

Is there a longer processing time for international bank transfers?

The transfer to my beneficiary has not gone through

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

How do I replace my card before it expires next month?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I must make several disposable cards every day.

How many disposable cards am I allowed to have?

I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?

Why did I get less cash than what I asked in the ATM?

I haven't received my card yet, how long does it normally take?

Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending."

Please tell me why I am having problems transferring to a beneficiary.

I think the exchange rate on my card payment is incorrect.

How are foreign exchange rates determined?

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

Are there specific ATM's that I can draw money from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a transaction limit on a disposable card?

What are the restrictions of the disposable cards?

I am angry that I got charged for using my card.

What's going on with my card? I've tried multiple times and it never goes through.

I am not happy with your company. Please delete my account asap.

I forgot my password to get into the app!

I do not understand what this particular direct debit is ?

A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?

Got only $20 when I tried to withdraw $100.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What limits are there on the virtual cards?

I must make several disposable cards per day.

I can't do any business with this virtual card.

What is the way to go about getting a virtual card?

I received a different amount of cash than what I entered.

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

My account is  new  why can I  not top up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the disposable cards restrictions?

Can you give me the restrictions of the disposable cards?

I can't get my Google Pay Top to work. Are there any issues on your end?

What about an auto top-up, is that a option?

I used my card to get cash then I was charged a fee that I shouldn't have been charged.

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

How can I edit my personal details in the app?

Please help me, there is a transaction in the incorrect account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know what the restrictions are for the disposable cards.

Can I have more than 2 disposable cards?

Can I have multiple currencies in my account?

My disposable virtual card isn't working.

Can I choose from either Visa or Mastercard?

Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.

My disposable virtual card was rejected.

How long does transfer from the US take?

I deposited a cheque a week ago but have yet to receive the cash.

In what way can I change my PIN and where do I need to be?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any limits I should know about if I'm going to use a disposable virtual card?

Something is wrong, my top-up is gone and I don't know what happened to my money.

i withdraw cash from the ATM and was charged a fee

why cant you just refund me instead of a merchant

who should i contact if my refund doesn't go through?

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

The ATM gave me less cash than requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a limit on making disposable cards?

There is a  €1 fee on my account I didn't authorize

How do I get Top Up to work in Apple Pay?

The exchange rate for my withdrawal was wrong.

I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.

Can you tell me what i need for the identity check?

There was an extra fee when I was at the ATM.  Why?

I have been waiting over a week. Is the card still coming?

Do I get charged if I am receiving money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please provide me with the restrictions of the disposable cards.

How many transactions can be made with a disposable card?

Where does the exchange rate stand right now?

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

Can my account be topped up by my friends?

Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?

Is there a reason why top-up needs verifying?

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I would like to know the countries you are offer services in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I must make several disposable cards per day.

how many uses are the disposable cards good for?

Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?

It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

The wrong exchange rate was used when I purchased an item.

Why is it I am charged an extra fee when I use the ATM?

I'm in the EU. Can I get one of your cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many disposable cards am I allowed to have?

let me know how many disposable cards I can have?

Is there a reason my new card hasn't arrived yet?

How do I make my card appear on the app?

Is there a reason my top-up has not gone through?

There is a cash withdrawl I don't remember.

I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.

I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

How long should it take for a transfer to go through? I have been waiting a while.

How simple is it to transfer money into my account?

I noticed that there was an extra charge fee on my account. Could You explain to me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how many uses are the disposable cards good for?

There was a charge applied when I used my card.

My cash withdrawal was not entirely complete

I took out money, and didn't get all of it.

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

I have a transaction that shows multiple times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I and can't do with the disposable cards?

Can i make several disposable cardsper day?

I would like to know how to work out where my funds came from?

My funds are not transferring to my bank. Why is this not working?

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

I need assistance addressing a direct debit that I did not do myself.

Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

How do I activate my new card I just got?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any places that I can't use the disposable cards at?

What number of transactions can i do with one disposable card?

It looks like I was charged twice for a single transaction

Please tell me how I can receive a physical card

I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

If I don't live in the UK, can I still get a card?

My beneficiary didn't receive my transfer

What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.

I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?

How long does it take for something to be delivered to the U.S?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a limit to using a disposable virtual card?

Can I do more than 10 transactions with a disposable card?

What are the reasons why a card payment would be declined?

What country's money can I hold currency in?

Okay, I found my card, can I put it back in the app?

There's a cash withdrawal on my account that I didn't make

Can I use a different currency with my salary?

What are my payment options for topping off my account?

Who do I make a check out to if I want to top off my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: With one disposable card how many transactions can i do?

I need to make several disposable cards per day.

My card got trapped inside an ATM, what should I do?

I wanna revert a transaction i did this morning.

Could you tell me why my cash withdrawal was declined?

how long until a cash withdrawal will show on my account

I had a dollar charged to my account that's still pending and wanted to know what the charge is for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What number of transactions can i do with one disposable card?

I need to make several disposable cards per day.

Can you tell me which cards and currencies are supported?

Why am I charged an extra fee on my card?

You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.

What's the reason for needing to verify my identity?

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

Which countries does your service work in?

How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

I got a cheque that I want to top up with?

what are the reasons I have to proof my identity to you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many disposable cards can you own?

What are the disposable virtual card limits?

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

Why is the pending status on my cash withdrawal taking so long?

I didn't receive the correct amount of cash when I exchanged it overseas.

I can't use my card because it is not working.

I made a transfer and was charged an extra fee!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: let me know how many disposable cards I can have?

Can you give me the restrictions of the disposable cards?

My account seems a bit off and getting weird charges.

Is there a way to use this app with a disposable virtual card?

I got charged for with a fee for paying with my card.

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

After transfering some money my balance hasn't changed.

I found a direct debit I would like to dispute

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Whats the maximum number of disposable cards that I can get?

Can I do more than 10 transactions with a disposable card?

can I use my card before identity verification?

What am I going to need in order to activate my card?

Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

Hey, I have my card, how do I get it to show in the app?

I think there is a mistake.  I am being charged twice.

The app is showing mt withdrawals that aren't  mine.

I tried to make a purchase in the store but my card was declined.

Is there any reason why my card didn't work when I tried to top up?

My transfer is failing when I try to do it.

While getting cash, I was charged a fee.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I do more than 10 transactions with a disposable card?

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

What are the fees imposed when I make a transaction?

My card has an expiration date, will you send a new one automatically?

Will you please help me get my card back?

How can I dispute a direct debit charge on my account?

Can you explain to me why a top up would be reverted?

what currencies can i use to add money to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please inform me of the restrictions for the disposable cards.

Do you know when the withdrawal will show?

There was a direct debit from my account and I didn't authorise it

I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.

I tried to transfer funds to a beneficiary and was denied. Can you tell me why?

What should I do to top up using my Apple Watch?

I don't know what's wrong with my card, but it has not worked at multiple places today.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many payments can I make using a virtual card?

How long does it take for deliver to the US?

The App shows a fraudulent payment made on my account.

I just pulled money out of the ATM and was charged a fee, WHy?

Can you explain your exchange rates basis?

I think I deserve a refunded on a certain item.

Why can't the person I sent the money transfer to see it?

How can I check on the delivery status of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you give me the restrictions of the disposable cards?

Can I have more than 2 disposable cards?

I'm not able to withdraw money from the ATM but I'm not sure why.

I am not happy with your company. Please delete my account asap.

Can you explain to me the way to verify my top up has gone through?

I got notified that my top up has been reverted. Why?

What form of payments can I use for topping up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a limit to the number of disposable cards I can have?

How many transactions can be made with a disposable card?

I don't recognize a purchase that was made with my card.

What is the greatest number of times that I can top-up?

is there a reason that my payment didnt go through

I need to change my address in the personal details.

I tried using my credit card with top up but it didn't work! I thought it was supposed to?

How do I report my card as lost or stolen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have more than 2 disposable cards?

Can i make several disposable cardsper day?

I want to use my American Express for adding money into my account.

When I was abroad the exchange rate for me was wrong.

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?

Why am I being charged for transferring money?

Still waiting for transfer to be completed.

Is it possible to get a card outside the UK?

Does my top up and apple pay work together?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many transactions can be made with a disposable card?

What are the disposable virtual card limits?

Will there be a charge for exchanging foreign currency?

My card was declined at a restaurant today and I don't know what the problem is.

It's been a week since I ordered my card and it's not here. Please help?

I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

Why is their a charge pending on my card still?

How do I activate auto top-up when traveling?

My card isn't working at all, I need assistance. It's really frustrating.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the disposable virtual card limits?

What are the restrictions of the disposable cards?

My transfer to another account was not allowed. Why is that?

I didn't get the right amount of  cash because of the exchange rate.

After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?

Why did I get charged a fee for my transfer?

My bank app said that I got cash from an ATM, but that's a mistake.

something is wrong with my exchange rate charge

Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i make several disposable cardsper day?

I have two of the same charges on my account!

In my app, a direct debit payment I didn't do shows in my app

Salary in GBP has been received. Does it need to be configured into another place?

what is the correct exchange rate for getting cash

I went to do a transfer and it was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the restrictions of the disposable cards?

I need to make several disposable cards per day.

I wanted to know why i got an additional fee when i use my card.

My account is blocked because I entered the wrong pin too many times.  Help me unblock.

Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

The exchange rate from my card payment isn't right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the limit on disposable cards?

I need to make several disposable cards per day.

Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.

Why is my refund not showing up on the statement?

I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.

What's the expected wait time to recieve my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I report possible fraudulent activity on my account?

What should I do if I think someone is using my card without my permission?

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

So much time has gone by, the pending status shouldn't still be there shouldn't it?

Can you tell me how I go about activating a new card?

Where do I find the verification code for the card I'm topping up?

I need to cancel a purchase that I made the other day.

I purchased an item and the exchange rate was wrong

Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are transactions that I don't recognize. What do I do if I think someone is using my card?

There seems to be an additional charge of £1 on my statement, what is the reason for this?

How do I add an existing card to the app?

I want to change my pin number from an ATM. Is this possible?

Are all European currencies available for holding and exchange?

Why did I get charged a fee for my transfer?

What should I do if my phone is lost or stolen?

Why did I not get the amount of money I requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Should I order a new card before I freeze my original one?

It looks like someone besides me ordered something with my card, what should I do?

I am missing a refund amount on my account.

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.

Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!

How long will it take for my transfer to arrive?

How old does my daughter have to be to open an account?

I just replaced my phone so do I have to make a new account?

I have been charged a fee for getting cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card info was stolen, what do I do?

I didn't make these transactions. Is someone else using my card?

How many disposable virtual cards can you have?

I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?

Can I use my American Express card to add money into my account?

phone is at a hotel, can i still use app

Where in the app do I go to make my new card show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are transactions that I did not make on my account, I think someone has my information.

Someone might have had access to my card.

There is a record of payment I never submitted on the app.

What is the procedure for depositing a virtual card

Could you tell me the fiat currencies that you work with?

I don't understand why you want so much of my personal info.

I entered the correct pin but I still couldnt get funds.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

Is it possible to reactivate the card I thought I lost but found this morning in my jacket?

Is there anything to do because my phone was stolen?

How long will my most recent transfer take to go through? The recipient needs the money urgently.

If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

The ATM didn't give me enough money! I asked for more than it gave. What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone might be using my card that is not me.

What should I do if I think there are unauthorized transactions?

I think a card payment I made was cancelled.

I tried pulling out money at the ATM and it gave me an incorrect amount back.

There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

I made a cash deposit to my account but i don't see it

The exchange rate was not correct for the item I bought.

My purchase from this morning still is pending.

I was wondering if I could get a second card on this account? I would like my daughter to have one.

How long will it take to urgently transfer something to China?

Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I do if my card details where stolen from my car? I think they used my card to buy gas.

What should I do if I think that someone might be using me card?

I would like to make sure it is delivered on a certain date.

My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?

Do I need to go to an office to change my pin?

What is the extra €1 on my statement for?

Where did the  €1 fee in my statement come from

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I think someone stole my details and used my information to make some transactions?

It looks like someone besides me ordered something with my card, what should I do?

Is there a way to use a cheque to top up my account?

I need to find the card I received in the app.

how come when i asked for 100 it only gave me 20.00 in the app

What was I charged a fee for card payment?

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i dont recognise some of these transactions, i think someone has my card details

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?

Am I limited to what ATM I can use my card?

I wanna revert a transaction i did this morning.

Could I get a MasterCard and Visa from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.

What do I do if I believe to be a victim of credit card fraud?

I cannot tell what my top up currently is.

I wasn't able to withdraw money at an ATM

I have an unusual payment in my statement

What types of top-up methods do you accept?

Can I use a different bank ATM than my own?

I do not recongize a payment in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I tell if someone else is using my card?

Someone must have found my card details as I don't recognize these transactions.

Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?

I can't find my card!  What should I do?

Can you tell me how to get a disposable virtual card?

Does it cost extra to exchange foreign currencies?

My card was declined at a restaurant today and I am not sure why.

Why did I get declined during a transfer?

What are the steps of verifying an identity?

I tired but an unable to activate my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone might have had access to my card.

am afraid someone may have gained access to the info on my card.

My account was charged a debit payment I don't recognize.

My top-up is taking a very long time to complete.

How long is the delivery time to the US?

I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?

How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

How can I tell if my card payment is reverted?

I am having some difficulty verifying my id.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if someone used my card without my permission?

My card was stolen and used to make several purchases. Please freeze my card so no one can use it.

Do you think you're asking for too much information about me?

There was a direct debit from my account and I didn't authorise it

I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.

I am inquiring about your auto top up feature.

The app says I made a cash withdrawal that I didn't make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is unusual activity on my account and I believe someone took my card.

Do you know the process how to activate my card?

Who do I contact if there is a direct debit that I did not create.

How long does a check take to show up in the account balance?

my pin hasn't arrived in the post! How do I cancel it or get a new one?

Do I have a $1 extra fee on the statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: am suspicious of my card's security

I froze my account, but how do I order a replacement card?

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

I got married and need to change my name.

The company is no good, please terminate my account.

I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.

What currencies and methods can i use to top up my account?

I left my card at a restaurant and now its missing.

Show me the amount of transactions I can do with a disposable card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I report fraud on my card?

What should I do if I think someone is using my card without my permission?

I don't live in the UK. Can I still get a card?

I would like help to revert a transaction I did this morning

I was so embarrassed. Why didn't my payment clear?

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

My cash deposit hasn't posted to my account.

I got charged two times for a transaction

What's the maximum amount I can top up my card with please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone else might be using my card without my permission.

I can't be sure, but I think that someone may be using my card.

Do you know why my card payment has been declined?

Why is my transfer appearing as "pending"?

I should not have been charged a fee for my transfer.

Why can't I withdraw funds from my account?

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are strange transactions on my account.  What should I do if I think someone stole my details?

I think that somebody is utilizing my card without my authorization!

What are my options for holding money in multiple currencies?

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

I cannot get my disposable virtual card to work

I need several disposable cards made per day.

Where do I find the verification code for the card I'm topping up?

How do I know which payments I make will have additional fees? Where can I find this information online?

I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I stop fraud to my account?

My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.

How come I was charged a transaction of $1?

What form of identification is accepted?

Can you please tell me why my transfer failed?

I withdrew cash and I think the exchange rate is wrong.

I need to make a purchase online, where is my virtual card?

I need to hold money, what currencies can I use?

What are the places that you deliver cards to?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card has been compromised in some way.

I think that somebody is utilizing my card without my authorization!

Did I do something incorrectly? Where is my top-up?

I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?

Can I select my card scheme or do you choose it for me?

What are the policies of disposable cards?

I prefer using Mastercard, can I substitute?

Why would my transfer result in a decline message?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i didnt make these transactions, i think my card details might be stolen

Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

I made a card payment, but it has been declined?

My money I had was gone and I could not get gas!

I am not comfortable verifying my indentity.

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't be sure, but I think that someone may be using my card.

My card was used without my permission, what do I do?

Card activation is not working. What do i do?

How long will it take to deliver to the US?

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

is it possible to top-up with google pay.

I asked for $40 and I only received $20, what happened?

Is it possible for me to top up with Google Pay?

I made a payment that is not yet complete.

I don't recognise a Direct Debit payment

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

What do I do if I believe to be a victim of credit card fraud?

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

What should I do if I don't know my password?

My payment shows that it is pending will I be charged more money?

I can't use the app because I got mugged yesterday and they took everything. I need some help.

My payment card was declined - could you tell me why?

Please send me a disposable virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

Someone must have found my card details as I don't recognize these transactions.

i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?

What are the steps I need to take to cancel a transaction?

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

When is a payment I made with my card going to clear>

I'm looking in the App and can't find my PIN, where should I look?

I am from X but am traveling to Y - how do I get currency for Y?

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not sure but someone else might be using my card

What do I do if I believe to be a victim of credit card fraud?

I placed a cash deposit in my account but I can't see it yet.

how come when i got cash the exchange rate was different than it should be

Is there a way to track the new card you sent me?

I transferred some money recently and saw a fee on my account, what's that for?

Why was I charged a fee for debit or credit card payment?

I tried to make a transfer and it didn't work.

I think the exchange rate on my card payment is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to cancel my card. I think someone else is using it.

I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

I've made a bank transfer but the money doesn't seem to be in my account.

i used a check check yesterday to balance my account and it isn't showing up?

Why won't you accept my payment? I keep trying with this card and it's not working.

I need to know which flat currencies are supported by you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I believe to be a victim of credit card fraud?

Is the 1 pound charge going to be reimbursed on my card?

I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?

The ATM is showing it gave me the money I requested but I didn't get that amount.

I have just read my statement and there is a payment I don't recognise.

I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I'd like to know how transferring my money into my account works.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.

my card details could be stolen, as i didnt make these transactions

Can you tell me the names of the fiat currencies that I can use at your institution?

Is there any reason why my card didn't work when I tried to top up?

I found my old card. Can I link it back into the app?

Please tell me how to verify my top up card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It looks like someone besides me ordered something with my card, what should I do?

What do I do if I think someone has used my card?

Out of the blue, my card stopped working.

What happens if the ATM gives me the wrong amount of money?

My transfer was declined. Why did this happen?

I don't have the means to prove my identity.

My phone is lost I don't want someone to use my account, what can I do?

In what way can I change my PIN and where do I need to be?

What are acceptable documents to prove my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see some transactions that I don't recognize.  I think someone stole my details.

I have some transactions on my account I did not make. Can you cancel my card and prevent further use.

The exchange rate applied is wrong for my international purchase.

How can I lookup the source for my available money?

For some reason I forgot the passcode I have.

Why do I see a random withdrawal in my app?

How do I order a new card if my current one is about to expire?

What has to be done to verify my identity?

I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?

I wasn't allowed to transfer to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I stop fraud to my card?

my card details could be stolen, as i didnt make these transactions

I'd like to have it delivered on Saturday.  Is that possible?

I would like to use cash to make a top-up?

I tried to withdraw cash from your ATM but my transaction was cancelled.

Help Me!  I lost my card.  What should I do?

Why do I see an extra £1 charge on my statement?

Is there a way to use this app with a disposable virtual card?

I need several disposable cards made per day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone is making transactions on my account, I think they took my card information.

What should I do if someone else used my card?

I need to hold money, what currencies can I use?

My card got charged twice for the same thing!

where can I find the auto-top up option?

How can I lookup the source for my available money?

Is there a way to track the new card you sent me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I froze my account, but how do I order a replacement card?

My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.

I am not happy with your company. Please delete my account asap.

What are the countries that you operate in?

I would like to transfer money into my account.

My account balance has not updated to reflect my recent transfer.

Will my other US credit card be accepted?

I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.

I made a cash deposit going to my account but it is not there

I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was stolen and used to make several purchases. Please freeze my card so no one can use it.

I have transactions that I don't recognize - I think someone is using my card.

Do you offer account services for children and teens?

I tried to do a transfer but I got a message that it was declined.

I'd like to know where my funds come from.

What do I do if I have forgotten my passcode?

Can I use this app to exchange currencies?

What do I do if I already had a card with you guys?

I can't find my phone and I'm worried someone is going to use it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone besides me might be using my card.

think someone is using my card with permission

My PIN number was incorrect, and I can't access it.

What fees do you charge for the standard card?

How can my account have money transferred into it?

Can you tell me where to find top up by cash deposit?

Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!

In what increments can I top-up my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was used without my permission, what do I do?

my card details could be stolen, as i didnt make these transactions

Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened

I did not get the cash that is showing up in my app.

Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.

How do I return something for a full refund?

Is there a way to set up an auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think someone else is using my card.

How can I choose between Visa and Mastercard?

How long will it take to urgently transfer something to China?

what currencies can i exchange between on your app?

Please provide me a list of ATMs that accept my card.

Where do I have access to a virtual card?

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone might be using my card.  What should I do?

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

Can I withdraw money in my hometown currency while on holiday without any additional fees?

Is there a way to top up using my Apple Watch?

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

What should I do if I want to get another card for someone in my family?

The ATM didn't give me the amount I asked for

I have a new card. How do I activate it?

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if someone else used my card?

What steps can I take if someone else is using my card?

When can I expect the transfer to be complete?

I'm not happy with the services I'm getting with this company. Can you please delete my account?

Why couldn't I transfer funds to my beneficiary?

My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?

I am angry that I got charged for using my card.

Is it possible to get one the your cards in the EU?

Will my friends be able to top up my account?

How can I check on the delivery status of my card?

Why is my card payment still listed as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I think someone is using my card without my permission?

There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?

How do I see my updated balance after I make a cheque or cash deposit?

I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.

I want a backup second card. Is this possible?

How long does it typically take for a pending ATM withdrawal to clear?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My statement shows charges for things I never purchased. Were my account details stolen?

There's a possibility that my card was compromised.

A fee shouldn't apply to me if my card was stolen.

I need to know what these extra charges are on my statement?

When I got cash the exchange rate was wrong

I really want a physical card. How do I get one?

Are there any charges for using a bank card to top up

I want to know why my top-up was reverted

Can you tell me about these disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.

My wallet was stolen and all my credit cards were in there.  HELP?!!?

What age do you have to be to open an account?

It has been a couple of hours but I do not see my balance updated, can you help?

What do I do if the ATM swallowed my card?

There is an extra small charge on my card! What do I do?

I was charged a fee for withdrawing cash.

I am overseas in China, can I get a replacement card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I suspect someone used my card.

Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

What is the reason for the fee charge on my transfer?

Is there a fee for making a payment? If so, let me know why.

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

Can you tell me when the transfer will be completed?

Are you only able to get a card if you're in the UK?

I want a disposable virtual card, how do I do that?

I ordered a card and would like to know how to track the delivery progress of it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I think someone has used my card?

Someone must have found my card details as I don't recognize these transactions.

Is there any cost to change foreign money to local?

When I received my cash, the exchange rate was wrong.

Why hasn't my top-up finished pending yet?

What is the number of transactions I get with a disposable card?

I might need to exchange between USD and GBP, is this possible with your app?

If I top up by transfer, am I going to be charged?

What are the limits to where my card will be accepted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

I think that someone may be using my card, but I'm not sure,.

Why was there an extra charge with the withdrawal of my money?

Why would the ATM machine fail to give me the cash withdrawal I requested?

My money is all gone. What ways are okay to add money to my account?

My transaction is showing several times.

Why am I unable to transfer money when I was able to before?

Is there any fees associated with receiving money with this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone hacked into my cards account.

I think that somebody is utilizing my card without my authorization!

I accidentally made a payment to a wrong account. What should I do?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

The terminal I paid at wouldn't take my card. Is something wrong?

What is the point of verifying a top up?

How long will a transaction to a friend take?

How much is the charge for a foreign currency exchange?

how do i get into my account and edit my details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I think that someone might be using me card?

I think someone is using my card without my permission!

I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.

Can I use visa or mastercard with your service

I cannot find my phone, what should I do?

For a week now, I have tried to use my card and it is still not working.

I topped up my card but the app rejected it.

why would i be declined if i had money iin my account

I tried to transfer money but it didn't go through

Instruction: Given an online banking query, retrieve another query with the same intent