Question: What are these disposable cards meant for?

I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

When I received my cash; they had my exchange rate incorrect.

I might be paranoid, but someone may be using my card.

I'm still waiting for my top-up to go through

I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?

Are there any limits to were my card is accepted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't understand what a disposable virtual card is, can you help?

What systems do you have in place for my security when using my card for everyday purchases?

How can I tell if someone else is using my card?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.

I need to cancel a purchase that I made the other day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?

Can I use a disposable virtual card for any purchase?

Why does my statement show a $1 charge on my account?

I have a transaction that shows multiple times.

What should I do about a direct debit that I did not set up?

What's the process for topping up by card?

What happened to my top-up? I think it was cancelled.

I want to use auto top-up. Is there a limit?

Is there any amount in which I would get cut off from topping up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I create a disposable virtual card?

How do I know if i need a disposable card?

Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.

What fees are charged for a physical card?

I don't recognize a charge on my statement.

Help me figure out how to link the new card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get disposable virtual cards?

I need to deposit my virtual card, how do i do that.

I need to change my personal details in my account.

I thought you guys offered free transfers. Why was I charged?

Is it possible to go ahead and log in, although I have not been confirmed yet?

I don't recognize a charge on my statement.

There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.

I bought an item and now I want a refund.

I want to transfer money using my credit card.

Can someone assist me with activating my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do the cards work?

Can you tell me what are disposable cards for?

always exchanging currencies, do you offer a discount?

What is the procedure for activating this card?

How long will it take for my money to be deposited?

If I top up by transfer, am I going to be charged?

My top up card needs verification and I don't know how to do it

Will there be a charge for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a single use card for shopping online

The disposable cards, what are they for?

Where is my new card if I haven't received it yet?

There are duplicate transactions on my account

Can you tell me how to get my card on the app?

Let me know what the steps for the identity checks are

Can a credit card be used to transfer money?

The bank machine didn't give my card back how do I get a new one fast?

I don't see my card anywhere in the app.

How do I exchange currencies using this app?

I would like to know what your exchange rates are.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i get a virtual card

Am I able to order a disposable virtual card?

Delete all of my account information and my account right now.

I lost my phone! Will my card still work?

i made a payment with my card and was charged a fee, why would you do that

I want to transfer a sum of money from another bank account I have into this one

After depositing a cheque my balance did not change.

I want to reactivate my card, I thought I had lost it but I found it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me more info about virtual disposable cards?

Can you please explain disposable virtual cards for me?

Can this app be used to exchange currencies?

I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!

I need more money in my account. Can I add more by transferring?

Can I exchange currency for different types?

I am trying to transfer money and something is going wrong.

What do I do if I've been charged twice for the same transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to a go about ordering a disposable virtual card?

Can you explain why I am now getting charged a fee for using my card?

Can I change my PIN without going to a bank branch?

Why is my identity verification process not working?

I deposited a cheque but the cash hasn't arrived yet

How long before transferred money shows up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have heard about these disposable virtual cards but don't understand how they work.

What is the procedure for depositing a virtual card

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

My card payment is being declined and I've tried several times.

Will there be a fee if I receive a SEPA transfer

Is it possible to transfer money to my credit card?

I need clarity on why my card is not working.

Why was I charged twice for the same transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I order a disposable virtual card?

I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

Is there a way to link the card i just got?

What do I do if my Google pay top up isn't working?

Can I get a new card with new expiration date in China?

What is needed for identity verification?

I just checked my statement and saw a $1 charge, why is it there?

I am just waiting for the transaction to be completed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what the disposable cards are used for?

I need to get a disposable virtual card?

Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.

What is the minimum age required to open an account with your service?

Where can I check out the source of available funds in my account?

There is a withdrawal in my account I didn't make.

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

My cash withdrawal is showing as pending, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get a disposable virtual card as well?

I want a virtual card that is disposable

I sent a payment but now it's not showing up.

my cash balance less than what I thought

Could I chose the date to have it delivered?

I would like to know why so much identity information is required?

I made a transfer recently but it has not changed on my dashboard.

I can not find my phone or it has been stolen.

There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: disposable virtual card can be ordered where?

In what way can I use the disposable cards?

I see cash in my app but I did not get it.

It looks like my card payment might have been reverted.

I have a trasnger that is pending and wondered about it.

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?

I was charged twice for a few things this week when I only bought one. What do I do?

Why won't my transfer to another account work?

Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.

What reasons would cause my card payment to be cancelled?

Do you have any card fees if I want to add money using an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In what way can I use the disposable cards?

I need to get a disposable virtual card?

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

On my app I can see that a direct debit payment that I didn't do, appears.

Where can i find my top-up verification code?

The app is showing mt withdrawals that aren't  mine.

Where do I find how to top off with a check?

There is a cash withdrawal in my account that isn't mine.

There are automatic debits on my account that I did not make.

Will the duplicated payment be refunded?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What systems do you have in place for my security when using my card for everyday purchases?

Can you tell me where to go to get a disposable virtual card?

do i need to wait for my card before i get pin

How long does it take for a transfer to be in my account?

Why am I charged whenever I withdraw cash?

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

How many physical cards am I allowed to have?

How can I fund another account with my American Express?

I was told I would be getting a refund but I have yet to see it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I go about getting a disposable virtual card?

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

Is there a limit on making disposable cards?

How much does it cost to top up a US-issued card?

Can I make transfers before my identity verification?

I need some money transferred ASAP, how long does the process take?

What number of transactions can i do with one disposable card?

Where am I able to get my PIN unblocked?

You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me how disposable virtual cards work?

Can you provide me a disposable virtual card?

I'm still awaiting for the completion of the transaction.

Why am I unable to withdraw money even though in the past I've done it just fine?

Can you explain why I am now getting charged a fee for using my card?

I tried to do a transfer and it hasn't worked!

How long will I have to wait for my new card?

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

I tried to get gas but my money was gone!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How would I use a disposable card?

I would like a disposable virtual card, could I get one?

How can I find a way to transfer money without it being rejected?

How would my friend be able to send me money?

I am having trouble finding the top-up card verification code.

I would like my refund for this item I bought.

I want to top up my account. What payment methods are supported?

I saw I was charged extra for money I withdrew?

I just got my new card, how do I activate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the function of the disposable cards?

Can you please explain disposable virtual cards for me?

My purchases from this morning still have pending payments.

What do I do if I see a cash withdrawal on my account that I don't remember making?

Where can I go to find out how to verify my identity?

If my identy verifacation hasn't gone through can I use my account?

Is there something wrong with my card payment? It's been pending a really, really long time.

Make me understand why I am charged an extra fee when I use the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The disposable cards, what are they for?

I need my card frozen cause it was used without my consent to take money out. It was in an odd place.

I see a reverted payment on my account. Why has this happened?

The app is showing a direct debit payment that I never made

There are two of the same charge on my statement.

Is this open to residents of all countries?

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

Is there anything to do because my phone was stolen?

Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending."

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a disposable virtual card.

Do you offer disposable virtual cards too?

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

I think the exchange rate for the cash I withdrew wasn't correct.

Why have I been charged more than once for the same transaction?

Is there a way to use a cheque to top up my account?

How come the money from the merchant appeared back into my account?

I need to refund my item, can you please help?

Can you explain to me why a top-up would still be pending?

What is my money worth in other countries?

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the disposable card for?

I don't think the transaction has gone through, so can I cancel a transfer?

I was wondering if you will take any fees in exchange for top ups?

What fiduciary currencies are supported for tenure and exchange?

What is the verification process used for?

extra fees on a cash withdrawal, not cool.

I have exceeded the number of PIN attempts

why don't you accept american express for adding money to my account

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to get a disposable virtual card?

Can you help me get a disposable virtual card?

I did a bank transfer and my balance isn't current.

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

The currency exchange for my purchase in foreign currency is incorrect.

Do I need to set a limit on auto top-up?

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

What may be the reason that my transfer did not go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what are disposable cards for?

Where do I order a disposable virtual card?

How can I make my card show up in the app?

Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.

My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?

What should I do if my card doesn't work?

Why is there a pending time on my transfer?

I enetered the wrong information, I need my account unblocked How do I do that?

Do I need to pay more for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you provide me a disposable virtual card?

Where do I get a disposable virtual card?

I'm trying to verify my top-up card, but I can't find the code...?

How do you decide what your exchange rates are?

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

I ordered my card but it still isn't here

Can you tell me why I was charged to withdraw cash?

can you tell me where to find the top-up verification code?

I was charged an incorrect exchange rate for a withdrawal.

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I request a disposable virtual card?

Is there a disposable virtual card option?

How much transactions do I get with a disposable card?

What's wrong with my card? The clerk at the grocery store said it was declined.

I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?

Can you tell me why I wasn't able to complete my transfer?

What's going on? My card wont accept any transactions.

How long will a transfer from the US take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know more about what a disposable virtual card is?

Can you help me get a disposable virtual card?

What is this direct debit in my statement?

If I lost my phone, how can I stop someone from accessing my account through the app?

Will you charge an extra fee for top ups?

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

I'd like to have extra cards. Will I have to pay for that?

I received my new card.  Where is it in the app?

If I wanted to change my PIN, how would I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a virtual card that is disposable

Am I able to order a disposable virtual card?

The balance hasn't changed yet after depositing a cheque with some money.

This company is bad, delete my account now.

If I exchange currencies frequently, is there a discount?

The wrong exchange rate was used for my cash withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to deposit my virtual card, how do i do that.

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

What do I do if I see a cash withdrawal on my account that I don't remember making?

Why can't I transfer money to a beneficiery?

Not living in same place, need to change details

my identity hasn't been verified and i can't edit my details, what's next

Help!  There is a cash withdrawl on the account that I didn't make!

Is there a limit for the amount I can top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are these disposable virtual cards all about?

I have another card from the U.S. Will you be able to accept that one?

I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?

I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.

I found the card that I thought I lost, and I would like to reactivate it.

My credit card for was not approved for a top-up transaction.  What happened?

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do the disposable cards do?

Can you please explain disposable virtual cards for me?

Why did I get declined when trying to get cash?

Can I use my virtual card for recurring monthly payments?

I need to stop a transaction that I made.

Will I be charged for a top off transfer?

I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?

I didn't see any reason why my transfer was declined. What gives?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you offer disposable virtual cards too?

Can you tell me where I can order a disposable virtual card?

How can I update my details since I moved?

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

I'm still awaiting for the completion of the transaction.

How do I get my money back for something I bought?

Is there a way you can have money from a purchase I made refunded to my account.

After transfering some money my balance hasn't changed.

Why didn't I receive the right amount of cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I order a disposable virtual card?

I've been charged an extra £1 and I don't know what it's for

What are eligible holding and exchange currencies?

This transfer incurred a fee that I don't think is right.

What apps can I use to top up my account?

I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any way i get a disposable virtual card as well?

Can you tell me about these disposable virtual cards?

Someone made a mistake on my money transfer because I was charged extra fees.

Do I need to do anything? My phone was stolen yesterday.

Why hasn't my transaction been completed?

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

An extra fee has been added to my card payment is this correct?

Why is it taking so long to update my balance transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please explain disposable virtual cards for me?

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

I have a payment in my statement that is off

Was my transaction reverted with my card?

Is it on purpose that my payment has been returned to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a disposable virtual card option?

Where do I order a disposable virtual card?

Can someone assist me with updating my account details with changing my last name?

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

Is there a reason I was charged an extra fee for using the ATM?

What are the fees for using a European bank card?

Why do you keep declining my payment?I tried several times with this card and it is just not working.

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

Why is my identity verification process not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I order a disposable virtual card?

Can you help me get a disposable virtual card?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

What do I need to do for the card activation?

What do I need to do to exchange my money?

i tried using a virtual card for a hotel but it didn't work, why not

I shouldn't have been charged but I see a fee, why?

Can I use my Apple watch to fill my gas tank?

Is my card lost? I am still waiting for it to be delivered.

There are strange transactions on my account.  What should I do if I think someone stole my details?

The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like a disposable virtual card, could I get one?

I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??

My transaction from earlier needs to be reversed.

I need to make multiple disposable cards in a day.

Are all European currencies available for holding and exchange?

What is the pending payment on my card about?

What do I do if my Google pay top up isn't working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm interested in learning more about disposable virtual cards.

What is the procedure for depositing a virtual card

Can you please explain why I was charged an extra fee for my transfer?

When can I expect a transfer from Europe to go through?

I am still waiting for a transfer to show

I deposited some money, but the balance has not changed.

I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?

How do I use my card if I lost my phone?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the benefits of a disposable card?

My top up is giving me problems. What is wrong with it?

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.

I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

I entered the wrong pin too many times and now I think it's blocked. What do I do?

What is this extra fee that I got when I used my card to pay?

I don't know what this Direct Debit payment on my account is for.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to order a disposable virtual card?

Can you tell me about these disposable virtual cards?

Help! My account doesn't show any funds. Is transferring funds an option I can use?

Whats the process of tranfering money into an account?

Will I see the transfer in my account within the week?

Who do I talk to for transactions debited twice?

Can I give a second card for this account to my daughter?

I don't recognize this payment at all!  Help!

Why is there a charge for $1 on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me where I can order a disposable virtual card?

How do I know if i need a disposable card?

I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.

Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.

My exchange rate is wrong when I get cash.

I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?

What currencies do you accept to add money?

What are the steps for getting money from a friend?

I still haven't received my card in the mail

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I get a disposable virtual card?

Please tell me which fiat currencies you support.

I bought something while traveling, and the exchange rate was wrong.

Is identity verification required for me to use my account?

What is this card payment, I do not recognize it.

Can I change my PIN without going to a bank branch?

I have a card payment which shows as pending

Its been 3 days, How long will my transfer take to get to my wallet?

On my app I can see that a direct debit payment that I didn't do, appears.

The fee charged when I changed rubles into British pounds was too much.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need a disposable card?

Can I use a disposable virtual card for any purchase?

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

There is a debit transaction on my statement that I did not make

Can you tell me what this cash withdrawal is?

Card has been received, how will it show up on the app?

Any chance of getting the card outside the UK?

How long will a cash withdrawal be pending?

What's your refund policy if I bought an item from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the procedure for depositing a virtual card

Can you help me get a disposable virtual card?

In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?

Help! I think someone has made a cash withdrawal with my card!

Why am I unable to withdraw money even though in the past I've done it just fine?

My refund is not showing up in my account. Where is it?

I don't have the means to prove my identity.

Why is there a random payment in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How about disposable virtual cards?

Will you tell me how I am supposed to use the disposable cards?

Would I be charged any fees if I added money to my account using an international card?

My salary is in GBP. Do I need to configure this somewhere?

Please tell me which fiat currencies you support.

I was charged a fee for a transfer. Where did it come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the disposable cards used for?

Will you tell me how I am supposed to use the disposable cards?

I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.

The contactless payments are not working.

I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

Can I change my PIN without being physically present?

How long does a check take to show up in the account balance?

I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I get a disposable card

How do I know if i need a disposable card?

I don't recognize what this payment on my statement would be for.

I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

What am I going to need in order to verify my identity?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?

The ATM is showing it gave me the money I requested but I didn't get that amount.

Why are my transfers getting declined?  I havent had a problem in the past.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me about these disposable virtual cards?

Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.

how do i set up my apple pay watch to connect to my account

When can I expect my new card to get here?

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

If I don't live in the UK, can I get a card?

I know I'm getting a new card but would like know when I can expect to receive it.

why don't you accept american express for adding money to my account

I wasn't allowed to transfer to my account

My transfer failed, why did that happen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know if i need a disposable card?

I'm not sure how disposable virtual cards work. Please help.

I deposited a cheque, but the balance hasn't changed yet.

I can't find the money I just added to my account.

Why has my deposit in the ATM not cleared yet?

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

How did you arrive at the rate of exchange? I thought that I would get more cash.

Why was I charged for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not sure how disposable virtual cards work. Please help.

What countries do your services support?

how do I find the code to verify the top up card?

Is there a reason my cash withdrawal was declined?

Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?

I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.

I live in the EU.  Can I order one of your cards?

I am trying to transfer money and something is going wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are disposable virtual cards?

Can you tell me how to get a disposable virtual card?

How do I get a new card as your machine swallowed mine!

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

When the time is right will this automatically replenish my balance?

Is there a tracking number for the card?

As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use a disposable virtual card for any purchase?

I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

My card isn't working at all, I need assistance. It's really frustrating.

I tried to do a transfer and it hasn't worked!

The ATM did not give me as much cash as I requested.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me where to go to get a disposable virtual card?

Will you tell me how I am supposed to use the disposable cards?

What should I do if my physical card isn't working?

Are there ways for other people to send me money?

What should I do if I think my card was stolen?

I am blocked now because I entered the wrong pin, need help.

Why am I getting charged more for using my card?

Why did I get charged a fee for transferring money?

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a disposable virtual card?

Can you help me get a disposable virtual card?

How do I find out what countries you service and what countries you do not?

I want to know which currencies and cards are supported, can you provide a list?

How long does it take to get a refund on something I bought?

Do I need to do anything special for my friend to send money to my account?

I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??

I used foreign currency to buy something and I think the rate applied is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you tell me how I am supposed to use the disposable cards?

Can you help me get a disposable virtual card?

What happens when I money transaction doesn't show up on the receiving side?

Can you please assist on my item that needs to be refunded?

Can I use my American Express card to add money into my account?

How much will I be charged for a cross-currency exchange?

Where do I go to change my account details?

There is a potentially fraudulent direct debit on my account.

Why wasn't my contactless accepted at the metro?

Where in the European Union can I get a card?

When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how to get a disposable virtual card?

Can you help me get a disposable virtual card?

Will I be charged a fee for a SEPA transfer?

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

Why does it still charge me even though I was unable to withdraw money from the ATM?

I only have a card from the US is that okay?

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?

I can't figure out how to transfer money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't think that my top-up worked.

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

What happens if I use my account and my identity verification hasn't finished?

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

how long until a cash withdrawal will show on my account

Can I use a bank transfer to add money to my account?

Is there a way to link cards if I have one of yours?

I have a transaction that shows multiple times.

I transferred some money recently and saw a fee on my account, what's that for?

Will I be charged for a top off transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why my top-up failed?

Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.

Why are you asking so many questions about who I am

How do I get refills to my card when I'm traveling?

Is there a limit for the amount I can top up?

Where am I able to get my PIN unblocked?

Can you  tell me how to get AUD not GBP?

The ATM didn't give me enough money! I asked for more than it gave. What do I do?

What are the policies of disposable cards?

I have a charge for something I didn't buy.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried using my credit card with top up but it didn't work! I thought it was supposed to?

Why is my card being declined when I try to do a top-up? How can this be immediately resolved?

A duplicated payment was made for something.

Is there an additional charge to exchange currencies?

The rate applied to my purchase in a foreign currency was wrong.

I want to top up my account with a cheque

What cards do you accept to top up my account?

I am worried that too much time has gone by for a transfer to be completed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the problem? My card keeps getting declined for top up. I need to know what is going on.

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

I can't find my phone; what can I do to prevent someone from accessing my account on it?

I have foreign currency i would like to change how much will it cost me?

When can I expect the transfer to arrive in my account?

I'd like to know what the foreign exchange rate will be.

Any extra charges for exchanging currencies?

The transfer to my account was not allowed.

For the identity check, what kind of documents do I need to have?

Is it possible to reactivate the card I thought I lost but found this morning in my jacket?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My credit card for was not approved for a top-up transaction.  What happened?

I got cash abroad and the exchange rate applied is wrong

How can I know where my card will be accepted?

Can I use a transfer to receive my transfer?

How do I know what exchange rate I will get?

Help, I don't know what the PIN is to my card?

For some reason, the money I added was returned.

I returned something to a  store but can't see my refund.

How do I order a new card if my current one is about to expire?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my topup working?

I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?

Is it possible to go ahead and log in, although I have not been confirmed yet?

Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!

Is there any way to get my salary in a different currency?

I'm not sure where this charge came from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Trouble with my top up

I see a direct debit payment on my app that I did not do

The transfer finally worked, but how long does it stay pending?

After I make a payment, how long will it be before it transitions from "pending" to complete?

Why is the transfer still pending?  Can I do something?

What is this cash withdrawal I don't recognize?

I do not feel comfortable verifying my identity.

If I need to transfer something quick from China, how long does that take?

How can I fix my bank transfer to show up on my bank account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?

Are there businesses that don't accept this card?

Why was I charged more than I should have been?

I am having trouble finding the top-up card verification code.

Is it possible to exchange USD and GBP on the app?

It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.

Can I use my Apple Watch to pay for gas?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative

My top-up hasn't gone through, what happened?

I have lost my phone, what steps can I take to prevent someone using my account?

After I got my cash, I found out my exchange rate was wrong.

What steps should I take before my card expires?

Why is the exchange rate different on my recent purchase?

There has been an unusual withdrawal from my account, can you help?

I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?

Why do I have a charge for an ATM withdrawal? I thought these were free?

Is there a list of ATMs that take this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: So my top-up failed, could you tell me why?

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

I don't have my card in 1 week.  Should I be worried?

How much does it cost for a physical card?

Will I be charged for exchanging foreign currencies?

What countries do your accounts support?

Is there a fee for topping up by charge card?

How long does it take for me to get my new card?

I lost my phone.  What do I do to block someone else from using my account?

How many days does it take for a transfer to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

Why did I have to pay extra because I paid with my card?

My card expires very soon.  What is the cost and delivery time to get a new one?

What kinds of cards can I use to top up?

How long does the "pending" period of a transfer take?

I entered a wrong PIN too many times. How can I fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I could not get the top-up to go through

It looks like my top up didn't work.  Why?

I already have a card and want to link it

Why is there a direct debit fee in the App when I didn't do it?

My bank app said that I got cash from an ATM, but that's a mistake.

My transfer was declined. Why did this happen?

I'm looking at my statement, and my refund is not on there.

I need to transfer something from China, How long will it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up didn't go through

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

My phone was left at a hotel and I can't access the app.

Which fiat currencies are compatible for exchange and holding?

There has been an unusual withdrawal from my account, can you help?

Card refund is not showing up in my statement.

Can I possibly change my currency to another?

I shouldn't have been charged but I see a fee, why?

The app says I made a cash withdrawal even though I didn't.

Can I make transfers before my identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?

I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?

The exchange rate is incorrect for something I bought

My transaction from earlier needs to be reversed.

Are my contactless settings correct? I tried to use it today but it wasn't working.

I have lost my phone or it has been stolen.

Card payment is still pending, why is that the case?

Why hasn't the transaction I did to my friend arrived yet?

Will it be possible to change from USD to GBP with this App?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.

I added money but my top-up wasn't processed by the app.

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

Please give me both Visa and MasterCard, is it possible?

I heard you have an auto-top up option, where do I find that?

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

Would I be able to get an account for my child?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My credit card was declined for top-up. Can you see if there is enough funds in my account?

I just topped up, and the app denied it.

I was blocked by using the wrong pin too many times, can you help me?

How long before I can see that my cash withdrawal has taken place?

What are the time frames for the money to be available in my account?

What is the reason for the identity check

I noticed my exchange rate was incorrect when I got cash.

Where in the European Union can I get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my credit card get declined for top up?

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

I froze my account, but how do I order a replacement card?

How can I find out about an extra fee on my statement?

Can both a Visa and Mastercard be received from you?

is there a reason i need to verify top up

Can I use my account before my Identity verification has passed?

How long does it take for a pending cash withdrawal?

Why did I have to pay extra because I paid with my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my top-up fail?

I logged in wrong and am blocked, how do I log in?

What do I do if a transaction shows up twice?

Last week I put a cash deposit into my account and it is still isn't there.

what is the correct exchange rate for getting cash

What happens with the duplicate charge in my account?

How can you assist on verifying my identity?

What fees are there for adding money using an international card

What ATMs will allow me to change my PIN?

Does a discount apply if I exchange currencies frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I topup my account?

Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.

What does it mean if my cash withdrawal is pending?

I have two of the same charges on my account!

I've deposited a check in my account but the cash isn't showing as available.

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

I already made a transfer and want to cancel it, how do I do that?

The balance hasn't changed yet after depositing a cheque with some money.

from where are coming your exchange rates?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have the funds, why can I not use my top-up?

I'm confused as to why my top-up did not go through.

Do the disposable cards have a transaction limit?

A transaction I did to my friend hasn't arrived yet, why?

i withdraw cash from the ATM and was charged a fee

what amount of time does it take for a transfer to reflect and be available

Why am I being charged for transfers? Are they not free?

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

What documentation is needed for the identity check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?

Can I choose between Visa or MasterCard?

How long before transferred money shows up?

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

I do not recongize a payment in my account.

I'm not certain my top-up went through yet.

Where are my funds? I topped off my car but it didn't seem to complete.

I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?

How can I use my credit card to transfer money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?

I topped up my account but the money isn't there now.

What are the reasons a beneficiary would be denied?

I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.

My card is not working when I try to use it.

What are the places that you deliver cards to?

Can it specifically be delivered on a certain date?

Why am I charged a fee when using my debit or credit card?

There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up was rejected by an app.

What is not accepted in order for me to top up my account?

I could not get my card to work at a shop.

I'd like to make a SEPA transfer to my account, but will I be charged?

I think I was charged double for something I bought - how long should I wait before reporting this?

Is it simple to transfer money using my credit card?

I paid with my card so so why was I charged a transaction fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know if my top up worked?

My top-up hasn't gone through, what happened?

Would I need to pay extra for currency exchanges?

I don't know why my card payment did not work

I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?

I tried to make a top-up and it was canceled, why is that?

I would like to know if I can top up with Google Pay.

I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?

The correct exchange rate wasn't given to me for an item I purchased.

How do I report a cash withdrawal that wasn't me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Fix my top up

My credit card transaction was declined for a loan payment.  Can you tell me why?

A false direct debit payment is showing in my app

In the app, I see a withdrawal I didn't make.

My marital status has change, I got to correct my name to reflect that.

There's a payment in my history I don't recognize

After depositing a cheque my balance did not change.

I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?

Why do you keep declining my payment? I tried several times already with this card and it is just not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't my top up work

How long does it take for my physical card to be delivered.

My card was stolen and used to make several purchases. Please freeze my card so no one can use it.

How did you guys get your exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up didn't work.

How can I receive verification for the source of my funds?

I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!

What forms of ID should I use for verification?

Can you issue both a Visa and a Mastercard to me?

Is there a way you can have money from a purchase I made refunded to my account.

Are there discounts for frequent currency exchanges?

The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

My account shows that I made a cash withdrawal but I cannot remember doing so!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

I want to top up by transfering accounts, What do I do?

I would like to be assisted with the activation of my card.

I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.

I entered the correct pin but I still couldnt get funds.

How long is a transfer in the pending status?

How can I obtain a disposable virtual card?

I don't recognize what this payment on my statement would be for.

Shopping on line I was declined when trying to buy something.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

Does your app allow currency exchange from USD to GBP?

What should I do if someone else used my card?

What is the source of the money in my account?

The applied exchange rate is wrong for the cash I got abroad.

Cash I did not get showed up in my account

May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.

Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.

I purchased something and already received it, why hasn't the money taken out?

My card was supposed to arrive, but hasn't?

I tried activating my card and it didn't work

How long does a transfer take to reach one's account.

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

I was charged an extra pound for no reason. Why is that?

Is it acceptable to use either Visa or Mastercard?

Is there a fee for topping off a US card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped up my account but the app failed to process it.

What reasons would cause my card payment to be cancelled?

Why is the cash not showing in my account for the check I deposited?

what are the locations i can withdraw money

I bought something and already paid for it but now I don't see it.

What is this extra fee that I got when I used my card to pay?

Is it acceptable to use either Visa or Mastercard?

What am I going to need in order to verify my identity?

What commission do you take for currency exchage?

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my top-up not work?

I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

I have a cash withdrawal in my statement. Why is that?

I am wondering about a transfer from a different country that doesn't show up yet?

What is your shipping policies for cards?

Where do I find how to top off with a check?

Can you tell me where my readily available cash has come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe my top up did not work.

Why is the exchange rate on my card payment different than I expected?

I tried to buy something online but my funds were transferred back to my account. What is happening?

Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.

In the exchange and holding, what fiat is allowed?

I heard that you support more than one type of fiat currency, would you tell me which ones please?

What are the countries you have offices in?

Was my transaction reverted with my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was trying to top up my account and it isn't working

Are there charges for using a bank card to top up

How can I create a disposable virtual card?

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?

I would like to top up my account with a bank transfer, is that allowed?

What do I need to know about topping up?

why hasn't my cash arrived yet from my cheque?!

On my app I can see that a direct debit payment that I didn't do, appears.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Um, my top up didn't work

I need to transfer money into this account from my other bank account.

I already have an account. Why can't I use it unless my identity is verified?

I did a transfer to my account, but it hasn't shown up

Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.

How will I know what the exchange rate is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

I tried to pay through my account but the payment is not going through. What's going on?

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

How can I tell if an AMT will take this card?

Is there a limit on how much I can top up?

There is a pending transaction on my account, what does this mean?

I am unable to use my card for some reason.

I was not distributed the correct amount of cash that I asked for

I have a disposable card but it does not work?

I see some transactions that I don't recognize.  I think someone stole my details.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why my credit card was declined while trying to top-up?

I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?

What do I have to do to get the contactless to work?

I found a transfer fee - is that correct?

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

I have a card that was deactivated can I reactivate it?

I need my refund as soon as possible. What else do I have to do?

If I want to get an account for my daughter, can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?

Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

Why hasn't my transaction been completed?

My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?

I want to reactivate my card, I thought I had lost it but found it again in my jacket.

Help me. My transfer was declined. How could this happen?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

I need several cards per day. And I need to be able to throw away all of the cards I make.

i need to proof my identity to you why and how?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a bank transfer to top up, but the money is not available.

I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?

Why have I been charged a fee for card payment?

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

I'm not sure where this charge came from.

There's a payment with my card that I definitely didn't do myself, never seen that name before.

Is there a way to use a cheque to top up my account?

I am not receiving the correct exchange rate on my card.

should i contact customer support if i can't edit details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to top up my account and it doesn't look like it worked

What types of foreign money can be used with this service.?

I was charged multiple times at the same location at the same time

My PIN can't access my card, can you help?.

Why isn't my refund showing up in my statement?

Where do I get a disposable virtual card?

I've been waiting ages and my PIN hasn't gotten here.

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The top-up I ordered didn't process.

Top up is not working even though I have my AMEX in apple pay.

Will I know which exchange rate I will get?

How long does a top-up take to go through?

I got charged a fee for transferring money.

There is a cash withdrawal on my statement that I don't recognize

Why was a fee added to my bill when I used my card?

I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.

I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having problems with a top-up.

I topped up my card but the app rejected it.

What limits are there on the virtual cards?

How long will this transfer from europe take?

What are the steps for the identity checks?

Please let me know how to place an order for a virtual card

How do I change the details in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to top up but the app rejected it.

You advertise no fee when paying with a card then my statement shows a fee.

Can you tell me how to tell where my funds come from?

I need to exchange my GBP to AUD, how would I do this?

I see a direct debit transaction in the app that is not mine

I tried transferring to an account but it didn't go through. What happened?

Is there a way to use this app with a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.

I just transferred some money into my account and do not see it updated yet, can you assist?

I tried transferring to an account but it didn't go through. What happened?

How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

What currencies are approved to add money?

There is a pending transaction on my account, what does this mean?

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I requested for a top-up but it has not reflected

I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

I will not be able to verify my identity.

What is the most that I can top-up to a card?

Are you aware of any charges for receiving money?

After I make a payment, how long will it be before it transitions from "pending" to complete?

I'm expecting to see a cash withdrawal but I'm still waiting.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.

I can't find any option to top up with a cheque?

I need to refund my item, can you please help?

My account was charged a debit payment I don't recognize.

Why is my balance still the same after a cheque deposit?

I transferred money to my account but it is not showing.

What is this cash withdrawal on my statement?

How can I top up my account by bank transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app rejected my top up

I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?

Is it possible to dispute a debit payment from a couple of months ago.

What sort of restrictions are there for the disposable cards?

i tried to transfer cryptocurrency into my account but was denied

What is the procedure for an expired card?

My statement does not reflect that a refund has been issued

Is there a cash withdrawal fee? Because I just got charged?

What are the benefits of a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried topping up my account but it failed, can you help me?

I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?

Transfer could not be completed due to being declined.

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

I have just read my statement and there is a payment I don't recognise.

Could you please tell me why my card payment didn't work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up failed to go through.

Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.

I am in the EU. Can I get one of your cards?

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

Are there any express fees if i want my new card faster?

I tried to withdraw cash and got declined, why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped up but the app denied it

Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.

Why hasn't my money transfer shown up yet?

Can you tell me what are disposable cards for?

I cannot find my refund on my statement.

How much is it to send out additional cards?

What do I do if my Google pay top up isn't working?

Is it really necessary to verify my Identity?

Why is verification for my identity needed?

I don't understand why there is an extra €1 fee in my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Was there a problem with topping up?

I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?

I want to return an item for a refund can I do that?

What are some of the restrictions that the disposable cards have?

I took out money from the ATM and it's still showing as pending?

I think that the card is stolen.  What are my next steps?

How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up doesn't work

I need help reapplying my top-up. It seems it isn't working.

How does the exchange rate work on this app?

I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.

I have a payment that has not gone through yet

I wasn't able to use my card today when I went out for lunch. Wondering why that is?

What is the procedure for topping up with a cheque?

When I look at my statement there is an extra fee, that is for what?

I just got my card and cannot get it to work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up hasn't gone through, what happened?

Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

In my app, a direct debit payment I didn't do shows in my app

Why was I unable to finish this transfer?

Is it possible to top up using a cheque?

I have a top up card. Where is the verification code?

How do I check security settings on my card?

What is the procedure to transfer money to my account?

Do you have any card fees if I want to add money using an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why is my top up failing

I need information explaining why my top-up failed to go through

What should I do about a direct debit that I did not set up?

I haven't received the cash from the check I deposited.

My app says I made a withdrawal, but I didn't.

How long will a transfer from China take? I need to transfer something from there.

I made a top up yesterday but it's still pending.

I am having trouble transferring money to a beneficiery.

I no longer want this can i cancel my purchase?

I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?

Can you please explain how bank transfers work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up has failed

It looks like my top up didn't work.  Why?

If I am running low on credit can I auto top up?

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

What do I do if I already had a card with you guys?

When will I get my money? It's been too long.

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

may I have a Visa and a Mastercard from you.

Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did the app deny my top-up?

The exchange rate is incorrect for my payment.

Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.

What are the details of disposable card limitations?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

Can you tell me if I can hold money in several currencies?

I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?

Can I keep using my card after it expires?

What are the rules for using disposable virtual cards?

My account seems a bit off and getting weird charges.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up is giving me problems. What is wrong with it?

I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

I need a second card, can I have more than one?

Does it matter if I use Visa or Mastercard?

my friend has not got the money I sent last week.

Verifying the top-up seems like a hassle.

For some reason my card payment hasn't worked. what can I do to look into that?

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.

How can I periodically check the delivery of the card you sent?

I did a cash deposit to my account but my balance is still the same. What happened?

When the time is right will this automatically replenish my balance?

I think that the exchange rate for the withdrawal of my cash is not right.

I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?

Do you support countries other than mine?

Someone might have had access to my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is it failing to top-up?

I had a dollar charged to my account that's still pending and wanted to know what the charge is for?

Online banking is not showing my cheque or cash deposit so the balance is incorrect.

When should I expect to receive my card?

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

What are the reasons a beneficiary would be denied?

How long does it take for the money to show up in my account?

I need to make a transfer from Europe, how many days does this take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My credit card transaction was declined for a loan payment.  Can you tell me why?

why am I being charged a fee for transferring money ?

My cash withdrawal was not entirely complete

In my statement, there was an extra €1 fee

Why am I seeing a transfer fee on my bank statement?

I didn't know I was going to get charged to use my card.

I need to exchange some foreign currency. What's the charge for doing that?

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What reasons would a topup fail?

It does not appear that my message went through.

What do I need to do to exchange my money?

Can you show me where to link the new card?

I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?

Will my pin number be sent with my card?

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

Which fiat currencies are supported by you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My credit card got declined for top up! What's going on? Can you check on why it didn't go through?

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

For some reason my card payment didn't work

For what reason did my top-up get cancelled?

Can I use my account before the identity verification is complete?

My transfer didn't arrive to the recipient

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up does not seem to have worked, what  went wrong?

Hello, what is a virtual card and how do I get one?

What is the extra fee that showed up on my card?

How long will a transaction to a friend take?

Was my transaction reverted with my card?

I transferred money from the US, How long does it take?

Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up is not working. Why is that?

Please explain why my top-up didn't go through.

Is there a charge for exchanging foreign currency?

A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

How can I find out why my transfer didn't go through?

Out of the blue, my card stopped working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It looks like my top up didn't work.  Why?

I need to find the card I received in the app.

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

I made a purchase and was charged at the wrong foreign exchange rate.

There is an extra charge on my account I didn't authorise, it's just £1, what is it?

Can you please explain why my beneficiary is not allowed?

What are the limitations on the disposable cards?

I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any reason why my card didn't work when I tried to top up?

how can i transfer money from american express card

Do I need to do anything special for my friend to send money to my account?

I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

How long will it take for me to get my card?

I would like to activate my card what do I need to do?

Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I added funds to my account but the app didn't process it.

I did a transfer and was charged a fee that should not have been charged!

Is it possible to get both a Visa and a Mastercard?

How can I update my details since I moved?

I made a deposit but it is not showing up in my balance.

I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?

Can I check my recent refund in my statement?

Can my account be topped-up by friends of mine.

Can I change my PIN without going to a bank branch?

why hasn't my cash arrived yet from my cheque?!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up never worked

I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?

How can I go about resetting my passcode?

A withdraw I tried to make at the ATM was declined I don't know why.

I noticed the exchange rate for cash withdrawal isn't right.

Do you have a list of businesses that accept this card?

Why was there a fee on my cash withdrawal?

Where did this extra €1 fee on my statement come from?

I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get the top-up to work! What's going on here.

I added money but my top-up wasn't processed by the app.

Why did the funds for one of my purchase come back to my account?

What's the web address to unblock my pin?

Why couldn't I make a withdrawal from the ATM?

Is my card broken? I can't get cash out of the ATM

I won't be pleased unless I get a Mastercard.

I have a transaction and would like to know if I it's cancelable?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?

A payment in my account was made by someone I don't know

What can I do if my card details where stolen from my car? I think they used my card to buy gas.

I have not received the completed transaction.

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.

Tell me why my topup wouldn't go through?

If I am not in the country and I need to change my PIN, how can this be done?

Can you please tell me why I cant get money from the ATM?

Will you guys charge me for topping up by transfer?

How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My topping up didn't go through.

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

I was able to find my card. How to I go about putting it into my app?

When can I expect a transfer from Europe to go through?

So, my transfer is showing as pending, when will it actually go through?

Why can't I withdraw cash from this ATM?

Which documents do I need for this identity check?

I have a payment that has not gone through yet

How long does it take to verify a person's identity?

Do you charge for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my top-up not worked?

My credit card did not go through. Can you see if it has insufficient funds?

How long will it take for the money to reach my account?

Is it possible to get one the your cards in the EU?

I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?

I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?

Does the card you sent have a tracking number?

Where's the money from my transfer from Europe?

It's not letting me transfer money to my beneficiery.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.

I am having trouble doing a transfer. A "Decline " message appears after making the transfer.

What should I do?  My card has been stolen!

Someone might have had access to my card.

It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!

How long does it take to verify a cash withdraw?

Is there a way to view the history on where my funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For what reason did my top-up fail?

I added money but my top-up wasn't processed by the app.

I made a payment that's pending. Will it go through?

Is there any way to get another card on the same account?

There is a debit paymet that I don't recognize.

How much do I need to pay for a transfer?

I am seeing in the App a diret debit that its not mine

I enetered the wrong information, I need my account unblocked How do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me why my topup wouldn't go through?

I tried to top up my account and it didn't work

Do I have a $1 extra fee on the statement?

What do you demand for identity verification?

What are the places that you deliver cards to?

Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?

What is limit of disposable cards  I can make per day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It does not appear that my message went through.

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

Will this app allow me to exchange currencies?

Why was my exchange rate a different amount than usual?

is it just visa or can i also use mastercard?

My balance was not updated with my checque or cash deposit.

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

What do I do if my payment was reverted?

Will I be able to get both a visa and a mastercard?

I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!

I answered so many questions about my identity. Why do you need this info?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

Can I tell if my top off didn't work?  It doesn't seem to have.

Does this app allow currencies to be exchanged?

Transfer could not be completed due to being declined.

Why can't I transfer money to a beneficiery?

Am I able to track a card that has already been sent?

An extra fee has been added to my card payment is this correct?

I need clarity on why my card is not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't think my top up worked

Why are you keeping my money from me by declining my card? What is going on?

There is a card payment I'm not familiar with.

Can my daughter also have a card issued in her name, but linked to my account?

Explain why I can't do a transfer to an account.

How much will I be charged for a cross-currency exchange?

How do I know if my top-up went through?

Will it be possible to change from USD to GBP with this App?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my top-up rejected?

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

What is your refund policy for products I have purchased?

I'm trying to take money from my account but its not letting me. Help!

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

I would like to change my name after marriage.

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

How do i find my top-up card's verification code?

Instruction: Given an online banking query, retrieve another query with the same intent