Question: How do I know if I will get my card, or if it is lost?

I haven't received my card and am worried it is lost.

Why isn't my disposable virtual card working?

In the app I see a direct debit that I don't recognize.

Which credit card top-ups do you accept?

I can't figure out why I haven't gotten my cash, when I already put the check in the bank.

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

The exchange rate was messed up from the ATM

The app passcode has completely slipped my mind.

I want to hold and exchange fiat currencies, what can I use to do so?

If I get another card, what kind of fees am I looking at?

My card has been found. Is there any way for me to put it back into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card still hasn't arrived after two weeks, now what?

What's the reason my new card hasn't come?

Can I use my Apple watch to fill my gas tank?

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

I received my card, how do I get it to show in the app?

Is there a list of where I can use my card?

Would I be charged any fees if I added money to my account using an international card?

I wasn't able to use my top up card because the money I put on there wasn't there anymore

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't have my card in 1 week.  Should I be worried?

I requested for a top-up but it has not reflected

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

I want to deposit my check to top up my account

Please help me regarding a direct debit in the app that I don't recognize.

Are there any places that won't take my card?

I asked for cash but I did not receive all the funds

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the status of my card's delivery?

I haven't gotten my credit card in the mail.

Please tell me how to get a refund for something I bought.

Why was there a fee with my cash withdrawal?

I wanted to know why my transaction didn't go through.

What reasons could cause my top up to be reverted

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

Hoe do i use my credit card to transfer money?

I want to link to my card card with you, how?

Explain why my top up would be reverted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way I can get my card expedited?

Where is my credit card that was to be mailed?

i would like to dispute a direct debit payment

Will there be any extra fees if I exchange currencies?

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

why don't you accept american express for adding money to my account

Help! I think someone has made a cash withdrawal with my card!

Do I get a discount if I exchange currencies a lot?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much longer until I get my new card?

My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue

I got a strange cash withdrawal in my statement

my top up isnt there yet where do i find it

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know when my new card is going to arrive?

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

It appears I have a fee in my statement.

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

Why isn't my cash deposit showing up in my account?

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why have i not got my new card?

The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.

The ATM won't give me my card back. I need it back now!

I've deposited a check in my account but the cash isn't showing as available.

Why is your exchange rate different on different days?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have info about the card on delivery?

I ordered my card but it hasn't been delivered yet

Where do I get a disposable virtual card?

I am unable to transfer money. I believe it is not working because it states it was declined.

I transferred some money but it hasn't arrived.

Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

Who do I talk to about the ATM swallowing my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have a tracking number for the card I was sent?

Should I keep waiting for my card to be delivered?

Card payment is still pending, why is that the case?

For some reason, the money I added was returned.

I am confused why there is cash I did not accept in my account

I found my card that I thought I had lost, I need to reactive it, please help.

How low does the balance have to be before the system updates?

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

I just got a card, how can I add it to the app?

I want to return an item for a refund can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I check on the status of my new card?

I haven't received my card and am worried it is lost.

I would like to get both Mastercard and Visa card from you if that's possible.

I have yet to receive the cash I added to my account this morning.

How long does it take for a transfer to show up in my account?

Can I add money automatically to my account while traveling?

I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my new card arrive?

It's been a week since you sent my card and I still don't have it.

Soon my card will expire, how do I get a new one?

There was a problem with the exchange rate on a purchase.

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?

What is the number of transactions I get with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does the package with my card have tracking?

Can I get an update on my replacement card?

What do I need to do to link my new card for my account?

How do I know if i need a disposable card?

I just got my new card and tried using it and it was declined?

Is there a way to use this app with a disposable virtual card?

What kinds of cards can I use to top up?

How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.

Please explain your exchange rate policy.

My statement indicates I made a payment to an unfamiliar merchant.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my new card still not come?

Is my card lost? I am still waiting for it to be delivered.

I forgot what my pin number is and now am blocked can you help me get in?

I tried to make a transfer like five different times. Why won't your system let me? Is it broke?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My new card hasn't came in.

Where is the tracking number for the card?

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

Where can I find the verification code for the top up card?

I paid two weeks ago and just got refunded

Please explain why my transfer attempt was declined. Thank you.

The exchange rate for my withdrawal was wrong.

i have used my card online before and wasn't charged, why am i charged now

I attempted to get money in cash but it was refused!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the expected delivery date of my card?

My app says I withdraw funds from my account through an ATM.

How do I get Top Up to work in Apple Pay?

I would like to know where the funds are at.

Why is a payment I made reverted back to my account?

Why is my card payment still pending? It should have gone through already.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my card arrived yet?

Can I track the card that was just sent to me?

Do you think you're asking for too much information about me?

It's only been a few weeks my my top-up got cancelled

How much would it cost me for a bank transfer to top up my account?

I would like to use this cheque to top up.  Can you tell me how to do that?

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

Where is the transfer to my account that I made?

When shipped to the US how long is delivery time?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Shouldn't my new card be here by now?

How can I periodically check the delivery of the card you sent?

Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?

How do I know if my top-up went through?

My statement shows and extra 1$ that was charged to it and I would like to know why.

is the a reason why my transfer has failed?

Is there a charge for sending out more cards?

I am seeing unathorized transactions in the app, on my account.

Can I use this app to exchange between dollars and pounds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I check on the delivery status of my card?

Is my new bank card on the way and is there a way to track it?

Is it possible for a transaction to be cancelled?

I need to make several disposable cards per day.

What does the bank charge for lost or stolen card replacements?

unhappy with service need to delete account

How do I transfer cash my into my account?

How do I locate my PIN now that I have my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My new card isn't here and it was issued a week ago.

Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.

I have a direct debit on my records that is strange and I need help.

What do I do if I have been charged twice?

You promised no fees but now I've got one. What the hell!?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't gotten my credit card in the mail.

What is the length of time for money to reach the account?

I think my top up may have been reverted, what do I do?

Can I get some help activating my new card?

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

What kind of ATMs would this card be accepted at?

Can I add a card that I just found (again) to the app?

My money hasn't been deposited yet. When will it be?

I have an emergency and lost my phone.  I need help accessing my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: maximum how many days get the courier?

What do I need to do to get my new card which I have requested 2 weeks ago?

Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.

My card is about to expire.  How do I order another?

I was blocked by using the wrong pin too many times, can you help me?

why top up is not working even if I got my American Express in Apple Bay?

Why hasn't my friend received the money i sent them yet?

My balance didn't change after I transferred some money.

Please explain to me the process of getting a virtual card.

What kind of fee is there to top-up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to track the card that was just sent to me?

How long does it take for me to get my new card?

I don't know where this debit transaction on my statement came from.

Is there any way for you to find my card?

How long will it take for the money to reach my account?

My bill shows the same charge more than once

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the reason my new card hasn't come?

I don't have my card after 1 week. What are my next steps?

I need a number of disposable cards everyday.

I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

What are the steps for changing my passcode?

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

If I have a physical card can I link it?

My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.

I did a transfer and was charged a fee that I shouldn't have been!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my card lost? I am still waiting for it to be delivered.

Is there a way to track the new card you sent me?

Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

Where do I go to change my account details?

If I need delivery on a certain day, is that something that could be accommodated?

What is the purpose for verifying my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how to track the card you sent

What is this card payment, I do not recognize it.

Where can I find the verification code for a top-up?

I got charged in double and want a refund

Is it possible to go ahead and log in, although I have not been confirmed yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the card you sent me's tracking number?

Where is the card I ordered 2 weeks ago?

The cash withdrawal I took seems to be off. The exchange rate is wrong.

My product hasn't arrived even though I ordered it a while ago. I want a refund!

This place has been too much work so I'd just like to close out my account & be done.

There are duplicate transactions on my account

I used my card to make a payment and wondered why the payment was reverted?

A refund for a recent return has not arrived on my card.

I see an unfamiliar payment on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a tracking number for the card you sent me?

I don't know if I made this payment on my card.

I am upset with your service.  Please delete my account.

I found my lost card. Am I still able to use it?

Why am I being charged a fee on a card payment?

I do not recongize a payment in my account.

Why did you charge me extra for withdrawing money?

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do to get my new card which I have requested 2 weeks ago?

How can I periodically check the delivery of the card you sent?

I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.

The transfer on my account is not showing up.

My things were stolen and I need to know if I can still use this app.

Will I be fined for topping up by transfer?

It's only been a few weeks my my top-up got cancelled

I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?

Can you explain the transfer fee that I was charged?

I think a fee was applied for paying with a card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I recieve my new card?

Is it possible to track the card you sent me?

Do you charge extra for topping up with a debit or credit card?

Why am I being charged the wrong currency exchange when I purchased something abroad?

I recently reported my card as missing/lost, and I just found it. Can I still use it?

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

The app is showing mt withdrawals that aren't  mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A card has been sent to me, how do I track it?

Can I track my card while it is in the process of delivery?

Which currencies can I use to add money?

I don't think I should have been charged a fee to use my card.

I have been charged a pound for something that appears on my statement

When I was transferring money I was charged extra why?

Is there a longer processing time for international bank transfers?

Am I able to do top-ups with Google Pay?

How much is it to buy another card? I was hoping to buy another one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be able to track the card that was sent to me?

Will I have to wait much longer for my new card to arrive?

I haven't received my virtual card yet!!

I was charged a fee for a transfer. Where did it come from?

My top-up has been reverted and I would like to know why.

I attempted to enter my pin to many times.

My money disappeared right when I tried to top up

On my disposable card, is there a transaction limit?

why top up is not working even if I got my American Express in Apple Bay?

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long should it take for my new card to arrive in them mail? What should I do if I never receive it?

How long will it take for me to get my card?

I deposited cash into my account and I'm having trouble seeing it on my account.

What do I need to know about topping up?

Can this app exchange American and English currency?

Who can have access to top up my account?

In the app, how can I make it show the new card that arrived?

How long will my transfer be pending for?

How many disposable  cards are available per account?

Do I have to go to the bank to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card never arrived.

How do I switch to a different currency?

My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.

Can I change my PIN without going to a bank branch?

I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.

I want to shut down my account as soon as possible.

My card is expiring, how do I get a new one?

Help!  There is a cash withdrawl on the account that I didn't make!

Where should I look for my PIN number at?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was issued a card about a week ago. why hasn't it come in yet?

Is it possible for me to track the card is was mailed to me?

Will there be a charge for exchanging foreign currency?

How come there is a duplicate charge on my card?

I was charged several times for something

Can you explain why I was charged extra when I used the card?

Close down my account.  I don't like your service.

I have not seen any changes in my account balance(s) after making a transfer.

I did a money transaction and dont have a receipt

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible for me to track the card is was mailed to me?

I would like to track a card sent to me, how do I do that?

I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

i need help finding the auto top up option.

I'm waiting for a money transfer to show, still.

Why do I see a random withdrawal in my app?

I recently deposited a cheque and cannot find the cash from it.

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why I haven't received my new card?

My phone was stolen yesterday, can you help me with this?

There should be a cash withdrawal that I haven't seen yet.

Can you  tell me how to get AUD not GBP?

There is a payment with my card which i definitely did not make by me .Never seen that it before.

Why was I not able to take cash from the ATM?

I lost my phone.  What do I do to block someone else from using my account?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I still haven't received my card after two weeks, is it lost?

Where is my new card if I haven't received it yet?

I am still waiting for a transfer to show

Someone else made a Direct Debit transaction on my account

Can you send me more cards for my account?

Where's the button to top up with a cheque?

There is an unexplained $1 charge on my statement, can you please explain this to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to track my card?

I'd like to know what the foreign exchange rate will be.

I was charged an extra pound for no reason. Why is that?

I found my lost card. Am I still able to use it?

What is the estimated time on an urgent transfer from China?

I tried to top off using the card, but the money just disappeared?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't gotten my new card.

I have been waiting over a week. Is the card still coming?

Do I get any sort of discount on volume for a lot fo currency exchanges?

Is there any way i get a disposable virtual card as well?

Is there an additional charge to exchange currencies?

Are there any top-up limits that I must follow?

How can I top up my card with another card?

My virtual card is just not going through.

What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

My transfer is failing when I try to do it.

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does the card you sent have a tracking number?

Is a tracking number available for the card that was just sent?

I purchased something while traveling, and the exchange rate applied was wrong.

Why can't I make multiple payments with my virtual card?

Can I use a transfer to receive my transfer?

I lost my phone! Will my card still work?

I think I was wrongly charged in a recent transaction when I used my card.

What do I need to do to link my new card for my account?

Can I change or hold different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card hasn't arrived.

I want to top up from my Apple Watch, can I?

Can turn my money into another currency?

What should I do if I think someone stole my details and used my information to make some transactions?

What is the system for determining the exchange rate?

I noticed that there was an extra charge fee on my account. Could You explain to me why?

Can you tell me what this cash withdrawal is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the tracking number for the card?

I haven't received my card and am worried it is lost.

Why was I charged a fee for debit or credit card payment?

Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.

Do you know when the withdrawal will show?

I was needing you to see if the exchange rate is correct from when i got cash

I want to open an account for my children

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I not gotten my new card?

Is there a way to track the delivery of my card?

what are the exchange rates for foreign currency ATMs

I wasn't able to do a transfer to an account

I need to order a new virtual card, how do I do that?

Please tell me how disposable virtual cards work?

I made a transaction, but I made it to an account I didn't mean to make it to.

I was wondering why my payment hasn't gone through yet, its been a while.

i am express delivering my card to the us, how long will that take

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been waiting over a week. Is the card still coming?

I haven't received my card and am worried it is lost.

I did a transfer.  What is the extra fee?

Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.

Can you tell me when my card will arrive?

I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?

How do I go forth on holding money in multiple currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's go on, where is my new card?

If I ordered my new card last week, how much longer should I wait to receive it?

My details need to be changed, how can I do so?

How would I go about getting a physical card to use in stores?

Why is it saying my card payment is declined when I made it?

How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.

Why did I not get the amount I specified at the ATM?

What do I do if I find a debit charge that I know I didn't do in my billing statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how can i track card you sent

It's been two weeks and I haven't gotten my card, what do I do?

Questionable transactions on my account.

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

I requested for a top-up but it has not reflected

My card will expire soon, do I need to order a new one?

Even though I made a cash deposit, I am not seeing it in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I still have not received my new card?

Is there a way to track the delivery of my card?

I was getting some cash out of the ATM but it cancelled on me without warning.

I found the card I thought I lost this morning. Can I reactivate this card?

In my account I noticed my ATM withdrawal is still pending

I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.

i have been trying to top up my account with a check but it won't work

I just checked my statement and saw a $1 charge, why is it there?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still waiting on my card?

How much do I have to pay to accept an international transfer?

Can you tell me my code to get into the app?

Can you please explain why I was charged an extra fee for my transfer?

Do you know the reason why my card payment was declined?

How do i set up my credit card to send transfers?

My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to track a card that has already been sent?

My card was supposed to arrive, but hasn't?

What happens when a beneficiary can't receive my transfer?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

Do you charge extra for exchanging currencies?

Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?

I just got a new card how do I get it to start working?

Why is your exchange rate different on different days?

Why is there an extra fee on a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a tracking number for the card?

How much longer is it going to take to get my new card?

Do I need to re-apply to order a new card when my old one's about to expire?

I need to cancel a transaction on my debit card.

why have I got a pending transfer? I'm confused!!

Why won't you let me name X as a beneficiary?

If I need more than cards will I have to pay a fee to receive them?

Is there a fee to top up by bank transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm still waiting for my card that was issued a week ago. What should I do?

Is there a reason my new card hasn't arrived yet?

Can you explain the various transaction times shown on my statement?

why is a transfer to beneficiary not possible?

Why isn't the transfer to my account showing up?

Why is the payment I made still pending?

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

I got charged twice with a duplicate card. How do I resolve this?

Can you please tell me why I cant get money from the ATM?

I am waiting for the money to enter my account. How long does it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been waiting a while for my card, is there a way to know when it will arrive?

What's the expected wait time to recieve my new card?

Is there a limit on the number of times I can use a disposable card?

The ATM only gave me 10 pounds when I withdrew 30. What do I do?

Is it possible to change from AUD to GBP?

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

I made a bank transfer but it doesn't seem to have gone through?

Would it be possible for me to get a second card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has not been delivered yet and its been a week since I ordered it, please help

How much longer is it going to take to get my new card?

I need a single use card for shopping online

How long before I can see that my cash withdrawal has taken place?

Is it possible to hold money in multiple currencies?

I bought something online and it says there was a fee to transfer money. Isn't that free?

How long will it take for the money to reach my account?

Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.

The contactless payments are not working.

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

I used my card to top-up but the money is gone!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't received my card and am worried it is lost.

How long does it take for me to get my new card?

Why was I not able to take cash from the ATM?

What is the process for activating my new card?

The app is having trouble verifying my identity.

My cash transaction isn't showing on my receipt

Can you tell me why a refund I'm owed is not showing on my statement?

I have transactions that I don't recognize - I think someone is using my card.

There is a strange charge on my debit statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has not come in the mail yet.

What's the expected wait time to recieve my new card?

Why did the transfer fail when I attempted to do it earlier?

I am sure I have plenty of money to transfer but my transfer is being declined.

I made a purchase with my card and I was charged a fee for using it

A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.

What is the function of the disposable cards?

I would like to know if I can top up with Google Pay.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you track my card for me?

Is there a reason my new card hasn't arrived yet?

Is it possible to have more than one disposable card?

I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.

Is something wrong with my account, my balance didn't change after I transferred some money

I just got a new card how do I get it to start working?

Since I got married, I need to change my name.

My money hasn't been deposited yet. When will it be?

Can I top up my account with Google Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why haven't I gotten my new card?

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.

Why would a merchant revert a card payment?

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

Will it cost extra to add money to an international card?

Do you also have this extra fee on your statement?

I want to link to my card card with you, how?

I did a payment but the app cancelled it.

What is the verification process for my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My new card has not been delivered to my home yet. What is going on?

Why do you need all these details about my identity?

What is the purpose for verifying my identity?

What should I do if my card payment was cancelled?

Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

Why did my money disappear when I topped up??

Is it normal to get charged extra when i use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the card I ordered 2 weeks ago?

If I ordered my new card last week, how much longer should I wait to receive it?

I did not receive my full withdrawal amount

Can you please assist me in Apple Pay, in getting Top Up to work?

why would i be declined if i had money iin my account

I tried to top up my account and it didn't work

I went to do a transfer and it was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't have my card after 1 week. What are my next steps?

Please explain how I use the disposable cards?

let me know how many disposable cards I can have?

I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?

Can I choose between Visa and Mastercard?

Why hasn't my withdrawal shown on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I see the progress of delivery of the card that was sent?

Can I track my card while it is in the process of delivery?

Why won't the ATM let me withdraw money?

I just pulled money out of the ATM and was charged a fee, WHy?

My card is about to expired what will happen?

I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

Why was a payment cancelled on my account?

Will I be charged for a top off transfer?

Cash has been deposited this morning but it hasn't came through.

So, my transfer is showing as pending, when will it actually go through?

I will not be able to verify my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: On the card that is coming, what's the tracking info?

I do not understand why my pass-code is not working.

What happens if the ATM doesn't give the right amount of money?

How do I activate my card so I can start using it?

Can it add money every so often automatically while I travel?

I found a direct debit I would like to dispute

Are there any charges for receiving money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my credit card that was to be mailed?

I made a top up yesterday but it's still pending.

I'd like to open an account for my children. How can I do that?

Are SWIFT Transfers available at this bank?

Why was my payment declined? I keep trying my card but it's not working.

I received a fee for obtaining cash, is this correct?

I just got a new card, and I want to know how to activate.

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get an update on my replacement card?

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

I'd prefer to use my American Express when putting funds into my account.

Can money be exchanged from one currency to another?

Will I be charged if I add more cards to the account?

There is a withdrawal on my account I didn't make.

Did I do something incorrectly? Where is my top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card hasn't shown up yet.

How long does it take for me to get my new card?

I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

While abroad, I got cash, and the exchange rate applied is wrong.

For what reason is my transfer still pending now?

A strange card payment, I do not recognize it.

Can I use a different bank ATM than my own?

Make me understand why I am charged an extra fee when I use the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: WHAT IS THE SOLUTION OF THIS PROBLEM

How long does it take for me to get my new card?

The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?

Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.

What is the charge for paying with my card?

I just had a look at my statement. Why have I been changed for using the ATM?

Tell me why there is an extra charge when I used an ATM?

My salary is in GBP, is this something I need to configure?

What do you require to verify someone's identity?

Could you tell me what your exchange rates are?

What can I and can't do with the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I track my card's delivery?

Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.

The App shows a fraudulent payment made on my account.

I'd like to transfer funds using my credit card.

Please help! I need a refund on a transaction on something I bought and I need the refund right away!

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

I need to urgently transfer something from China. How long will it approximately take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I track the card you sent to me?

Where is my new card if I haven't received it yet?

Why do I have a strange payment on my statement?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?

The exchange rate for my withdrawal was wrong.

is there a reason that my payment didnt go through

How do I find the code needed in order to verify my top-up card?

Can I be charged for exchanging foreign currency?

A seller is stating that they haven't received money yet when the money has already deducted from my account.

What fiat currencies can I use for holding and exchanging?

I see a charge of 1L I do not recognize on my statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I track the card you sent to me?

Was there a number to track that I could get?

I must make several disposable cards per day.

Can you check if my money has reached my account since it is not showing up yet?

What flat currencies do you use for holding and exchanges.

Is there any limits I should know about if I'm going to use a disposable virtual card?

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

What is the process for setting up and account for my child?

How old do you need to be to open an account?

Where can i exchange between GBP and USD

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card hasn't arrived yet. What do I do?

I need to find out where the card is that I ordered.

Why is my money not in my account. I have already sent it out.

Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?

Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

Will I get charged fees when I add money with an international card?

What is the function of the identity check

Can I use my account before the identity verification is complete?

Even though I made a cash deposit, I am not seeing it in my account.

There was a transaction this morning that I'd like to reverse.

Why was I charged a fee on a cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I know I'm getting a new card but would like know when I can expect to receive it.

Is there a reason my new card hasn't arrived?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

I didn't see the money I added to my card.

I see a direct debit transaction in the app that is not mine

What is the process for activating a new card.

My transfer into my account isn't showing up.

I've tried many times to make a payment, but it's not going through.  What's wrong?

I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?

Why is it necessary to verify the top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still waiting for my card.

Is it possible to track the card you sent me?

how long does it take for a transfer to arrive

Can I change my PIN without going to a bank branch?

think someone is using my card with permission

I've been waiting for a top up to come through for over an hour and I need the funds now.

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

I need to know which fiat currencies I can use with you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take to recieve my new card?

Why am i being charged for withdrawing cash funds?

I do not like this, I made a simple transfer but I have an additional charge for doing so.

How long does it take for something to be delivered to the U.S?

The app declined my top up. What did I do wrong?

I put some money in my account the other day but now its gone? Why is this?

How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...

How long will it take to verify my account?

What do I have to do to get the contactless to work?

I have my card now how do I activate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?

What is the process for transferring money into my account?

my identity hasn't been verified and i can't edit my details, what's next

How do I locate my PIN now that I have my card?

I sent a payment but it isn't showing up in the app

Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?

What is the process for activating my new card?

How long will the $1 charge show as pending?

I need a hand here, I need to top up cash.

Are you only able to get a card if you're in the UK?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason my new card hasn't arrived yet?

How long does it take for me to get my new card?

I was charged a fee when withdrawing cash, can you explain why?

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

Am I limited on the amount of disposable cards I can possess?

In the App I see a payment that is not mine.

I only got $20 of the $100 that I attempted to withdraw.

I am looking to transfer some money from my other bank account into this one.

How long does transfer from the US take?

I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to track a card sent to me, how do I do that?

I ordered my card but it hasn't been delivered yet

How soon do cards arrive after I order them?

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

How can I put more money into my account?

I'm having difficulties changing AUD for GBP. How do I do this?

I am not comfortable verifying my indentity.

My card is almost expired.  How fast will I get a new one and what is the cost?

I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

My card was supposed to arrive, but hasn't?

I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.

Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.

Why didn't my transfer get to the recipient?

How do I get started when I get my card?

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When did you send me my new card?

Is it possible to track the card you sent me?

My credit card transaction was declined for a loan payment.  Can you tell me why?

I must make several disposable cards per day.

on my statement there is a payment that I don't recognise

I've just moved and I need to change my details

How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund

do i have to wait for a physical card before i get my pin

How do I fix a payment that was reverted

How come I got blocked for entering wrong pins?

Why hasn't a transaction I did to my friend arrived yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm still waiting for my new card.

If I ordered my new card last week, how much longer should I wait to receive it?

the product is not working, can I get a refund?

Can you tell me what this cash withdrawal is?

Can you tell me why the transfer isn't showing up on my account?

Why is there a random payment in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can the card was sen to me be tracked?

I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!

I withdrew cash and I think the exchange rate is wrong.

I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.

Why did you charge a fee when I withdrew from an ATM?

I'm not sure where this charge came from.

What should I do if my card payment was cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i havent got my card

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

I am in the EU. Can I get one of your cards?

I am seeing in the App a diret debit that its not mine

My ID verification hasn't gone through yet, but can I use my account anyway?

My card is expiring, how do I get a new one?

Online banking is not showing my cheque or cash deposit so the balance is incorrect.

I managed to drunken block my card :(( Help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought I would have received my new card at this point.

Can you please tell me where my card is? I ordered it 2 weeks ago!

I just got married and need to change my name on the account

I returned something to a  store but can't see my refund.

My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?

can you top up your account automatically

Can you tell me what this cash withdrawal is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I get my new card?

I ordered my card but it still isn't here

My card payment says pending and it hasn't changed

what is the correct exchange rate for getting cash

I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.

My transfer was wrong, are you able to stop it before it goes through please?

How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.

How do you figure out the exchange rate? Can you explain why I got less money than expected?

Can I use visa or mastercard with your service

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I track the card that you sent me in the mail?

What currencies can be exchanged in the app?

I just replaced my phone but how do I use my card information?

DO you know the reason for the identity check?

Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?

My card payment has not been withdrawn from my account

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the expected delivery date for my card?

My card hasn't been working when I try to use it.

My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?

Please provide me with the restrictions of the disposable cards.

I tried to make a top-up and it was canceled, why is that?

I think I got charged twice for the same thing

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Should I keep waiting for my card to be delivered?

How much transactions do I get with a disposable card?

Can you  tell me how to get AUD not GBP?

Is there a reason why my virtual card won't work?

I did a transaction this morning and now I want to cancel it.

Is there a charge for topping up by card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to track the new card you sent me?

A withdrawal is showing that I don't recognize

I was wondering why my payment hasn't gone through yet, its been a while.

I tried to pay through my account but the payment is not going through. What's going on?

After my checque or cash deposit, my balance didn't update.

The machine gave me the wrong amount of cash.

Why do you guys need to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was supposed to receive my new card by now, but it hasn't came in.

I need to find out where the card is that I ordered.

Is there a charge to use a Top up card in the US?

What is the reason for the extra fee on my statement?

Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

How long does it take to activate the card, as it does not look like its working?

I do not have the information to verify my identify.

Can I use my card in another institutions ATM?

Why is allowance not being given to my beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I periodically check the delivery of the card you sent?

Could you send me and up date on the arrival of my card?

I tried to buy something online but my funds were transferred back to my account. What is happening?

Will I see fees from adding money with an international card?

I see a payment on my statement for  a place I didn't make a purchase at.

What is the pending payment on my card about?

I was needing you to see if the exchange rate is correct from when i got cash

Is exchanging currencies a feature of the app?

Why am I being charged a fee on a card payment?

Why have I received a rebate for my payment after a week?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I ordered a card and would like to know how to track the delivery progress of it.

I am not happy with your service and request that my account be terminated!

Can someone assist me with activating my card?

Just received my replacement card, what steps do i need to take to activate it?

Can I possibly change my currency to another?

How can I check if I have received a refund if it is not yet on my statement?

My account was charged twice for one purchase

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason my new card hasn't arrived?

I still haven't received my card in the mail

I did not make a cash withdrawal that is on my statement

What is the length of a transaction completion?

Am I able to get both a Visa and MasterCard from you?

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

Last week I put a cash deposit into my account and it is still isn't there.

I sent a payment but it isn't showing up in the app

Why have I received a rebate for my payment after a week?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Was there a number to track that I could get?

How long does a payment show as pending before i should worry about it?

I want to see what this fee is on my card payment.

I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?

I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

I got less cash because of the exchange rate.

I know there's money in my account, why did my account decline me?

Will I get charged for sending out more cards?

Can you tell me about these disposable virtual cards?

looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could I get tracking on the card?

How long will it take to transfer something from China?

I have a cash withdrawal on my statement that I am unsure of.

My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.

I want to give a second card for this account to my daughter, would this be possible?

I do not recongize a payment in my account.

I tried to withdraw $100, all it gave me was $20.

How long does it take for a top up to be approved?

My card is no longer lost. How do I enter it back into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my card?

Is a tracking number available for the card that was just sent?

I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.

Can you tell me what are disposable cards for?

I am not comfortable verifying my indentity.

Is the fee with my cash withdrawal a mistake?

Is it possible to access my phone from the hotel/

If my card is going to expire this month, do I need to order a new one?

Top up is not working even though I have my AMEX in apple pay.

I'm waiting on a top-up, its still pending

I tried to use the ATM with foreign currency. The conversion rate applied was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is a tracking number available for the card that was just sent?

I still haven't received my card in the mail

Why is my ATM cash withdrawal not working?

I want to take some funds from my other bank account and add them to this one.

What all is needed for the identity verification?

It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I do to track the card you sent me?

How much longer is it going to take to get my new card?

How long do deposits take to appear? I've been waiting for more than a week and need the money!

Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.

I accidentally left my phone at the hotel so now I'm not able to use the app.

I withdrew cash and I think the exchange rate is wrong.

I would like to get a few more physical cards.

I had transferred some money but the balance hasn't changed.

i want to get a card but i live in the US

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you send me and up date on the arrival of my card?

Will I have to wait much longer for my new card to arrive?

I would like to reactivate my card that I previously reported lost. I located the card this morning.

I sent money to a person and they haven't received the payment yet.

why hasn't my cash arrived yet from my cheque?!

I would like to change my personal details.

What do I do if there is an electronic debit that is not correct?

What went wrong when I tried to do my transfer?

So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card appears to have never arrived?

I'm still waiting on my new card to be delivered!

Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent

My card is about to expire.  Where do I get a new one.

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!

Top up my card please, which y'all support?

why is there a fee for a payment on my card?

A WD was just made on my account, but it was not me and I still have my card.  What to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a new card to ship?

Do you offer cards for those in other countries?

My account was charged a debit payment I don't recognize.

I asked for a refund but its not here yet

I have a cash withdrawal that says it's pending, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to find out what happened to my new card?

I need to find out where the card is that I ordered.

My phone was stolen yesterday, can you help me with this?

Please provide details on how to top up my account using transfer option

Is getting my identity verified required before I can use my account?

I tried to pay through my account but the payment is not going through. What's going on?

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?

I normally have no issues making transfers, so why am I suddenly being told it is not possible?

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

My card was declined at a restaurant today and I don't know what the problem is.

What to do if my card has been used without my permission?

I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I still haven't received my card in the mail

It's been two weeks and I haven't gotten my card, what do I do?

I managed to drunken block my card :(( Help!

What is the most amount of disposable cards allowable?

There was an extra fee when I paid with the card.

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

For the identity verification, what do you need?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card still hasn't been delivered

Can you tell me why I haven't received my new card yet?

I would like my refund for this item I bought.

Why is there a charged fee for debit or credit card payment?

Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.

A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?

My transfer into my account isn't showing up.

I just moved to the US how do I get a card?

Help! I'm missing money, I deposited a cheque but its not showing on my balance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much longer is it going to take to get my new card?

how much will I be charged for making a transfer?

I'm pretty sure my top up is still pending.

I have a card payment that I don't recognize. What should I do?

I am still waiting for a transfer to show up

Do you have an age requirement when opening an account with your service?

Will I receive a new card when mine expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I track the card you sent me?

I ordered my card but it still isn't here

I would like to know what exchange rates you use?

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

Is it possible to get a refund for the item?

Where can I find a list of descriptions the disposable cards have?

what are the locations i can withdraw money

Can you tell me more about limits to disposable virtual cards?

How do I go about ordering another card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I ordered my card but it still isn't here

How long does it take for me to get my new card?

Can you let me know why my cash withdrawal is still pending?

There's an error in regards to the exchange rate for an item I bought.

I recently transferred some cash, but the balance has not changed.

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?

Where can I check out the source of available funds in my account?

I am seeing a direct debit I wasn't aware of.

So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to find out where the card is that I ordered.

Where is my new card if I haven't received it yet?

The ATM didn't give me what I asked for but my balance says it did

What if I want to add a card I already have to the app?

Is there something that I can do since my phone was stolen yesterday?

Why wouldn't my contactless work for the metro?

What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.

Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.

I need a second card, can I have more than one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for me to get my new card?

Why do I see a random withdrawal in my app?

Online banking is not showing my cheque or cash deposit so the balance is incorrect.

What is the reason I couldn't do a transfer to a beneficiary?

I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?

I got a message that I cannot name X as a beneficiary.

Why is my transfer still pending after all this time?

They used the wrong rate when I made a purchase with foreign currency.

I've just been married and need to update my name

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's been a week since I ordered my card and it's not here. Please help?

Where is my new card if I haven't received it yet?

A transfer was not allowed to an account.

Can you tell me why my pop-up is still pending?

I'm expecting to see a cash withdrawal but I'm still waiting.

What apps can I use to top up my account?

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

The exchange rate was messed up from the ATM

The exchange rate for my cash withdrawal was incorrect

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm still waiting on my new card to be delivered!

I tried to get cash in the ATM but it was not approved

My card has been stolen. I reported it with the police, but I need to report it with you as well.

What do I do if I have forgotten my passcode?

I tried to top up but the app rejected it.

Can top ups be done from an apple watch.

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I need a new card, my old card is expiring.

I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?

I tried to use the ATM with foreign currency. The conversion rate applied was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way I can check on the card on route to me?

Can I track my card while it is in the process of delivery?

Please explain the extra fee when I paid with the card.

My Google pay top up isn't working. Help.

My bank card has expired, how can I get a new physical card?

Could google pay and top up be together?

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

I need a new card to replace an expired one. Will it cost anything, and how soon?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my new bank card on the way and is there a way to track it?

Can I track when my card will be delivered?

Is there a fee to add money to an international card?

My card is expiring soon, How do I order a new card?

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

Where can I located the auto-top up option?

It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!

How long will it take to have my card mailed to me?

I just looked over my statement and I don't recognize the name of a card payment.

Is it possible to get a disposable virtual card as well?

What are the restrictions on auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I ordered my new card last week, how much longer should I wait to receive it?

Please tell me how disposable virtual cards work?

Why isn't a refund showing on my statement?

I have one other credit card from the US. Do you take that?

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

Is there somewhere I can send a check to add to my account?

I don't think my transfer wen through. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to track the card sent to me.

Why didn't my friend's transaction arrive yet?

My transfer was wrong, are you able to stop it before it goes through please?

would I need to pay extra for exchanging currencies?

What are the restrictions on the virtual cards?

Do I need to do anything special for my friend to send money to my account?

I do not like this, I made a simple transfer but I have an additional charge for doing so.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't received my card.

How long will it take for me to get my card?

How long will my ATM withdrawal be pending?

What do you do to transfer money to my account?

How do I use the app to exchange currencies?

I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?

My card is no longer lost. How do I enter it back into the app?

What is the process for transferring money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card isn't here yet.

How can correct Top up with the app to work correctly?

I want to know about your refund policy.

I think a card payment I made was cancelled.

Can I choose between Visa or MasterCard?

My disposable virtual card was rejected.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why hasnt my card come in yet?

What's the fee for exchange of foreign currencies?

How long will my transfer be pending for?

I need to change my last name on my account because I just got married.

Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?

I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?

I got less cash than what I specified at the ATM.

How can I create another card linked to this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me track my card?

Please tell me what this direct debit in my statement is

When will the money be made available in my account?

What kind of fiat currencies are supported for holding and exchange?

I was charged twice for a few things this week when I only bought one. What do I do?

I don't recognize the direct debit payment from the app.

Will my pin number be sent with my card?

I have a new card and need to activate it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's been a week since you sent my card and I still don't have it.

Can you tell me if I can track the card you sent me?

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

I was charged two times for the same thing.

My card payment has the wrong exchange rate

Can I get a card that works in other countries like Africa and Indonesia?

Can I let other people have access to my account in order to top up?

This transfer incurred a fee that I don't think is right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can you share card tracking number?

My card was supposed to arrive, but hasn't?

Why is my withdrawal from the ATM still showing as pending?

Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?

I would like to cancel my previous purchase.

If I exchange currencies frequently, is there a discount?

I got less cash because of the exchange rate.

Do i have to top-up with my credit card before I can transfer?

How do I change the details in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card hasn't came in the mail yet?

What can I do if my card still hasn't arrived after 2 weeks?

Why do you guys need to verify my identity?

The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?

Do I need to go to a physical bank to change my PIN?

what is the exchange rate when i get cash

My purchases from this morning still have pending payments.

Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

What are the steps to activate the card, as it does not seem to work?

I didn't receive the correct exchange rate for an item that I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my new card be delivered?

I need assistance with transferring funds to another account.

The ATM is messed up. It gave me less than I wanted.

I need to move money from one of my other accounts to this one.

Would I need to pay extra for currency exchanges?

Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?

I shouldn't have been charged but I see a fee, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was expecting my new card by now.

Can you tell me why I haven't received my new card yet?

My transaction is showing several times.

I need to change my personal details in my account.

Why am I being charged to withdrawal money?

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

What if I need to use GBP instead of USD?

Can you  tell me how to get AUD not GBP?

I did not receive the right amount of cash I requested

What locations allow me to withdraw money?

Please inform me how to get a new card as mine is about to expire.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long until my new card gets here?

Can you please tell me where my card is? I ordered it 2 weeks ago!

ATM apparently not working?  Couldn't access funds in my account?

Make me understand why I am charged an extra fee when I use the ATM.

Can I choose between Mastercard and Visa?

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I ordered my card but it hasn't been delivered yet

Do I have to go to an actual bank to change my PIN?

I see a transfer fee, but to my understand, that should have been free, what happened?

my check or cash deposit has not shown up

I have an incorrect charge and would like a refund.

I noticed that there's a payment on my card that's pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm still waiting for my card.

My card was supposed to arrive, but hasn't?

Do I need to order a new card if mine is expiring?

I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.

I saw a payment come out of my account for a merchant I don't remember.

Are you going to charge me to top up my card?

How long will a transfer take from Europe?

My top up card needs verification and I don't know how to do it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please tell me where my card is? I ordered it 2 weeks ago!

How long will it take for me to get my card?

I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?

I can't see my Google Pay top up. Is it not working correctly?

On my disposable card, is there a transaction limit?

Are there any restrictions for the disposable cards?

I don't have the device I used to log onto the platform so I can't access it.

Why is it taking so long to update my balance transfer?

There is a payment on my card that I do not recognize.

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

Why do you keep declining my payment?I tried several times already with this card and it is just not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Have you sent out my card yet?

What's the expected wait time to recieve my new card?

Why is there a charge for $1 on my account?

Can you accept my other card from the U.S.?  It is the only other one I have.

Is there restrictions on where I can use my card?

Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!

I transferred money but the balance hasn't changed.

When I got my cash, the amount was not what it should have been, based on the exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to track the card you sent me?

How long before transferred money shows up?

I am not recognizing a debit payment from my account.

How many disposable virtual cards can you have?

I have transactions that I don't recognize - I think someone is using my card.

I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.

I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?

Why is it taking so long for a transfer to complete!

how can i get it to add money automatically while travelling

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's been two weeks and I haven't gotten my card, what do I do?

Where is my new card if I haven't received it yet?

How much does it cost for additional cards?

the transfer went through but now it has been pending for quite a while. i need this to go through already

I asked for a refund but its not here yet

I am interested in changing my personal details.

Is there extra fees for making a withdraw in a different country at a cash machine.

For some reason my card payment didn't work

The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

I can't freeze my account as I need the card as I am traveling, how do I change my pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me if I can track the card you sent me?

What should I do when my card reaches its expiry date?

I am overseas in China, can I get a replacement card?

I did not receive the right amount of cash I requested

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

am afraid someone may have gained access to the info on my card.

Do I get any sort of discount on volume for a lot fo currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my new card if I haven't received it yet?

I would like to track the card you sent to me.

Why didn't my friend's transaction arrive yet?

Hi, I have done a topup, but my money was reverted. Please look into this issue.

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

Do I have to use a bank approved ATM to withdraw money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why I haven't received my new card yet?

Can I track when my card will be delivered?

I want to know which currencies and cards are supported, can you provide a list?

I seem to be having trouble with my Google Pay Top. Can you please help?

I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

I was charged twice, when I didn't purchase anything twice.

When I made a transfer I was charged extra.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I track my card while it is in the process of delivery?

Is there a location where I can change my PIN?

Is there extra fees for making a withdraw in a different country at a cash machine.

how long will my cash withdrawal be pending for?

Are there any discounts in exchanging currencies frequently?

I sent some money and the account hasn't recived the transfer I made.

I've been waiting for 3 days, why is my withdrawal still pending?

I see in the app some cash was withdrawn, but it's not mine.

What does the bank charge for lost or stolen card replacements?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it be to get this new card?

How long will it take for me to get my card?

Please help me with my card.  It won't activate.

Can I use this app to exchange between dollars and pounds?

I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?

I need to know this, where do my funds come from?

Do I have an option between Visa and MasterCard?

I made a cash withdrawal and was charged a fee incorrectly can you help with this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I do if my card still hasn't arrived after 2 weeks?

2 weeks ago I ordered my new card.  It isn't here.  What should I do?

I need to exchange some foreign currency. What's the charge for doing that?

When I attempted to make a transfer, it failed.

How long does it take for a refund to appear?

Why was I charged twice for the same thing?

How long will my most recent transfer take to go through? The recipient needs the money urgently.

Is this card available to United States Residents?

I deposited a cheque and its been days and I still haven't received the cash!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Was there a way for me to get tracking for that?

I would like to track the card you sent to me.

I want to add money to my card, what payments do you accept?

Purchases I did not make are appearing in my bank statement?

My top-up didn't go through; it still says pending. What's up with that?

Is there a fee when I add money to my international card?

How old does my daughter have to be to open an account?

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

What do you do to transfer money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: 2 weeks ago I ordered my new card.  It isn't here.  What should I do?

My card was supposed to arrive, but hasn't?

Is it possible to top up with Google Pay?

I was double charged at a restaurant can you take the second charge off?

The correct amount of cash was not received.

I don't know why my card payment did not work

I don't understand why my payment was declined. I thought everything was ok.

Why am I having trouble withdrawing cash?

Can you tell me why I can't make any transactions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where is my new card?

How long will it take for me to get my card?

Please delete my account and personal information.

I've been waiting for a top up to come through for over an hour and I need the funds now.

I need more physical cards than I have right now!

Are there any express fees if i want my new card faster?

How long is the wait for a money transfer to post?

Can you tell me how to tell where my funds come from?

The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?

Is it possible to reactivate the card I thought I lost but found this morning in my jacket?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to track the card you sent to me.

Can I track when my card will be delivered?

I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?

My refund has not arrived, and I am unsure why. Who do I contact?

I do not understand why my pass-code is not working.

What should I do if I can't use my card?

I sent payment with EU transfer and they still haven't received it. How long does it take?

I entered the wrong pin too many times and now I think it's blocked. What do I do?

I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I track when my card will be delivered?

How long will it take for me to get my card?

IS there anywhere that a card cannot be delivered?

When can I expect a transfer from Europe to go through?

Who do I talk to for transactions debited twice?

I have to verify my identity. What do I need to do?

Can I let other people have access to my account in order to top up?

I enetered the wrong information, I need my account unblocked How do I do that?

I think my card payment has been refunded

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the tracking on the card you sent?

How long will it take for me to get my card?

Why can't a beneficiary receive a money transfer from me?

I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?

Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

Please help me with my card.  It won't activate.

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

I don't know where this debit transaction on my statement came from.

Do you have any card fees if I want to add money using an international card?

Do I need to do anything? My phone was stolen yesterday.

What is the youngest age for an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I have to wait much longer for my new card to arrive?

Is there a way to track the delivery of my card?

I don't know what this Direct Debit payment is.

Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.

Does a discount apply if I exchange currencies frequently?

What am I going to need in order to verify my identity?

I am waiting for a payment to be processed

I made a mistake on the last transfer I made, who must I speak with to cancel?

I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.

According to the app, I got cash from an ATM but I haven't made any transactions.

I can't see a transfer to my account I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was supposed to arrive, but hasn't?

I still haven't gotten my new card.  When will it get here?

I have another card from the U.S. Will you be able to accept that one?

I should not have been charged a fee for my transfer.

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

I have a cash withdrawal on my statement that I am unsure of.

How many times can I use a virtual card?

I asked for a refund but its not here yet

The recipient doesn't see the money transaction I made

Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

How do I go through the identity checks?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I still haven't gotten my new card.  When will it get here?

I have not received my card and it's been a week, what do I do?

I tried to do a transfer but it didn't go through.

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

I transferred money, but I think I've been charged a fee for it?

I hate this company! Can you delete my account?

I tried to top up my account and it didn't work

Yesterday my phone was stolen from me :( What do i need to do about it?

Instruction: Given an online banking query, retrieve another query with the same intent