Question: There is a debit paymet that I don't recognize.

I see an unfamiliar Direct Debit payment.

How long will it take to deliver to the US?

How long will it take for my top up to work? It's still pending

I've already sent the money out and still have not received money in my account.

My foreign currency exchange has been applied incorrectly.

My identity can't be verified for some reason

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

How long should it take for a transfer to go through? I have been waiting a while.

Can you tell me where to go to get a disposable virtual card?

My PIN can't access my card, can you help?.

How do I transfer money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a direct debit fee in the App that I didn't do.

The app shows Direct Debit payments that I didn't make

It seems like my card payment didn't work.

The amount of cash I received was not the full amount

How do I get my money back for a duplicated charge?

How can I check for an unsupported merchant for my transfer request?

Where does the exchange rate stand right now?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

My card has an expiration date, will you send a new one automatically?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?

There is a direct debit transaction on my statement that I think is not mine. How do I remove?

My phone was stolen yesterday, can you help me with this?

I made a transfer but my balance hasn't been updated

What does it mean when a cash withdrawal is pending?

How do I use American express to top up my account?

Is it on purpose that my payment has been returned to my account?

My Google pay top up isn't working. Help.

What should I do to top up using my Apple Watch?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to cancel a transaction on my debit card.

I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?

Can my job deposit my wages directly into the account.

My transfer was wrong, are you able to stop it before it goes through please?

Why did I only receive a partial amount of what I tried to withdraw?

How do I find out where my funds came from?

Where can I find the verification code for the top up card?

I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?

i entered my pin in wrong and got it frozen. how many tries do i have

Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.

The wrong exchange rate was used for my cash withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a direct debit fee in the App when I didn't do it?

I am seeing in the App a diret debit that its not mine

if i found a lost card can i put it back in app

What can you use the disposable cards for?

Can I transfer money using a different currency?

Would I have to pay anything if I need an additional card?

Transfer could not be completed due to being declined.

I need to make a transfer from Europe, how many days does this take?

The app does not believe that I am myself

Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?

Who do I contact if there is a direct debit that I did not create.

My phone was stolen, what should I do first?

Someone made a mistake on my money transfer because I was charged extra fees.

Is there a limit to how much I can top up?

I'm trying to verify my top up card, how do I do that?

When I look at my statement there is an extra fee, that is for what?

My card was stolen. What do I need to do?

Is there anyway to bypass identity verification?

How long do I wait for a transfer from the United States?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if there is an electronic debit that is not correct?

There is a direct debit payment I don't recognize.

What do I do if I already had a card with you guys?

I have just read my statement and there is a payment I don't recognise.

I'd like to make a SEPA transfer to my account, but will I be charged?

I need to know this, where do my funds come from?

need to know if there is a maximum i can top up

My credit card for was not approved for a top-up transaction.  What happened?

Yesterday I had my phone stolen.  Please advise what I should do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who do I contact if there is a direct debit that I did not create.

I found a direct debit I would like to dispute

A payment I made is for a wrong amount can you help me correct the mistake.

Is there any way to know how the transaction got on my account?

It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?

A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?

Where can i find my top-up verification code?

Why is my cash request and the amount I received different?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's an unauthorized direct debit in my app.

I see a charge for a direct debit that was not me.

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

Please tell me why the same transaction is showing up on my account more than once.

Do I need any kind of proof for the identity check?

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

What are your exchange rates calculated from?

My card is about to expire.  How do I order another?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?

I didn't make the direct debit payment on my account.

Why is there a fee for doing a transfer?

Where did my deposit for my source of funds come from?

How long before a bank transfer shows up in the account?

I got double charged from something, what can I do?

Can I possibly change my currency to another?

Help me access the card I already got so I can information from it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't make the direct debit payment on my account.

This debit is not my transcation. How do I get my money out back?

Can currencies be exchanged on this app?

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

Waiting for the cash I deposited this morning still

How many physical cards am I allowed to have?

How did you arrive at the rate of exchange? I thought that I would get more cash.

How do I know when my new card is going to arrive?

I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a direct debit charge that I don't recognize, what can I do?

There is a direct debit charge on my account that I don't recognize.

Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

I deposited a cheque, but the balance hasn't changed yet.

Can I use a different bank ATM than my own?

Where did my deposit for my source of funds come from?

I want to reverse a transaction I did this morning

How do I order a new card? The current one is about to expire.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My app shows a direct debit that isn't mine.

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

My new card isn't in my app, how do I get it in there?

Please let me know what currency I can use to top up my account?

A payment in my account was made by someone I don't know

Hoe do i use my credit card to transfer money?

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

Disaster, I've totally forgotten my passcode, can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app shows Direct Debit payments that I didn't make

I found a charge on my debit that I did not make.

Which cash machines will allow me to change my PIN?

I am unable to transfer money. I believe it is not working because it states it was declined.

how many transactions can go on a disposable card?

Do you have info about the card on delivery?

I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.

I made a deposit but it is not showing up in my balance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't set up a direct debit payment on my account.

I didn't initiate a direct debit that I see on my account

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

I should not have been charged a fee for my transfer.

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

I need a second card, can I have more than one?

Can I receive a refund for an item I purchased?

I do not recongize a payment in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.

I need assistance addressing a direct debit that I did not do myself.

My payment did not go through because the app reverted it

Can I receive money in a different countries money?

Tell me how to top up my account using bank transfer.

How long do I wait for a transfer from the United States?

I'm sure I have enough money so why didn't the store accept my card?

Should my cash withdrawal still be pending?

What do you require for identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a direct debit transaction in my app that I didn't make.

A direct debit payment that I didn't authorise shows up in my app.

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

Can I use my American Express card to add money into my account?

My contactless stopped working today no matter where I try to use it. How do I get it to start working again?

Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.

Is there a reason there's an extra fee on my statement?

I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was a direct debit transaction I have don't think should be there.

Help!  In the app there is a direct debit that I don't remember.

I'm not happy, I want to close my account.

Can you tell me what i steps i should take since my card was stolen?

I am upset with your service.  Please delete my account.

is there a way to do top up with apple pay

why did my account decline a incoming transfer

Can my salary be received and transferred to my current currency in my country?

I took out money from the ATM and it's still showing as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have an unfamiliar direct debit in my statement.

What do I do if there is a direct debit on my account that shouldn't be there?

How do you determine your exchange rates?

How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...

I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?

Why is there a payment I didn't do in my app?

Are there any hidden extra fees for currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know what this Direct Debit payment on my account is for.

I see a direct debit transaction in the app that is not mine

Okay, I found my card, can I put it back in the app?

Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.

My cash transaction isn't showing on my account

I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem

Why would there be an extra charge on my app?

Help Me!  I lost my card.  What should I do?

Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not make a direct debit payment as listed on my app

Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.

I was charged and shouldn't have been charged when using my card!

I just got my new card.  How can I activate it?

if i found a lost card can i put it back in app

Do I get to have one of those virtual cards I've heard about?

I made a check and cash deposit that wasn't credited to my account.

how much do I have to pay for exchange of currency?

I made a transfer and was charged an extra fee!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the matter?

I see a direct debit transaction in my history that I did not set up.

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?

The exchange rate was incorrect for an item I bought.

Let me know what the steps for the identity checks are

Would you please unblock my pin? I don't know why, but it's blocked.

What are the guidelines for the disposable cards?

Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?

What should I do if my passcode won't work?

A transaction posted twice to my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a direct debit transaction in my history that I did not set up.

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

Could google pay and top up be together?

I answered so many questions about my identity. Why do you need this info?

How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.

I have an incorrect charge and would like a refund.

I have to verify my identity. What do I need to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account was charged a debit payment I don't recognize.

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money

I am worried that too much time has gone by for a transfer to be completed.

The transfer to my account was not allowed.

I was refunded the money for something I bought already.

There is a card payment I'm not familiar with.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a direct debit to my account? I didn't do that.

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

I need to find the top up verification code

I sent some money and the account hasn't recived the transfer I made.

Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.

Is there a reason that my top-up is still pending?

What is the reason for the extra fee on my statement?

My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?

When I was abroad the exchange rate for me was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a direct debit transaction in the app that is not mine

Please help my find out why there is an odd direct debit in my records.

What is preventing me from adding a specific beneficiary?

I have kids and I'm curious at what age could they start to use your service.

Would I be able to open an account for my daughter?

Why have I been charged a fee for transferring money?

What should I do after I've moved and need to update my personal details?

I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a direct debit transaction on my statement that I think is not mine. How do I remove?

I need assistance addressing a direct debit that I did not do myself.

Should my cash withdrawal still be pending?

What if I don't want to disclose all of my identity details?

I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??

Why do I have a transaction showing multiple times?

It's requiring me to verify my identity?

Why would a cash withdrawal still be pending?

I made a transfer but my balance hasn't been updated

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

I would like to change my personal details.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: People are using my debit card - help!

Please help my find out why there is an odd direct debit in my records.

My account was charged twice for one purchase

Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.

I moved to a new city and need to change my address

Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?

Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

My phone was left at a hotel and I can't access the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I dispute a debit that I didn't make?

Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

I have received my statement but I do not see my refund, why is that?

I cannot remember my passcode, is there a way to retrieve it?

I need to cancel a transaction immediately.

Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I dispute a direct debit on my account?

There is a direct debit transaction that I did not authorize

What should I do if my smart phone is lost or stolen?

Why is there a fee for doing a transfer?

Why is it saying my card payment is declined when I made it?

I have yet to receive the cash I added to my account this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app is showing a direct debit payment that I never made

I see a direct debit transaction that I didn't make.

is it ok if i use both visa and mastercard

The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

The ATM did not give me as much cash as I requested.

I would like to make sure it is delivered on a certain date.

when does my balance update for a transfer

Why is my cash withdrawal still showing as pending?

Can I get a card even though I live in the US

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.

I do not understand what this particular direct debit is ?

What's the card you sent me's tracking number?

Is there extra fees for making a withdraw in a different country at a cash machine.

Are there going to be fees from adding money with an international card?

My account seems a bit off and getting weird charges.

How can I transfer money using my credit card?

How can I exchange currencies using your app?

I'm unhappy with the exchange rate your cash transactions.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a direct debit on my records that is strange and I need help.

In my app, a direct debit payment I didn't do shows in my app

I am still waiting for a money transfer to appear.

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

Why was my cash withdrawal declined by the ATM?

I would like to give another card to my daughter, how can I proceed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A debit came through that I need to dispute.

I need a refund on a direct debit that shows in the app because I did not make it.

I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

Is my credit card supported for top-ups?

Are there steps I need to take before my card expires?

I should have a refund in my statement but I can't see it

There is an unexplained $1 charge on my statement, can you please explain this to me?

Where can I find the verification code for a top-up?

How can many disposable cards can I have per day?

Where are the ATMs that accept this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone else made a Direct Debit transaction on my account

My statement shows a strange direct debit.

Why was I charged a fee when making this transfer when I shouldn't have been?

I've just got married and want to change my name.

How many transactions can be made with a disposable card?

Can i receive transfers from my employer this way?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was a direct debit from my account and I didn't authorise it

I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.

I have been waiting over a week. Is the card still coming?

I messed up a transfer and need to reverse it.

I shouldn't have been charged but I see a fee, why?

Why would the app show a withdrawal that I did not make?

I'm not sure why the card payment didn't work.

I need to change my contact information.

Are there restrictions on new cards in China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Weird Direct Debit payment

There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

What do I do if I've been charged twice for the same transaction?

What is the process to link the new card?

What could possibly be the cause of my failed transfer?

Should I be seeing a fee applied for my money transfer?

Is there a specific date i can have it delivered?

There is a payment that is not mine in the App.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found a direct debit I would like to dispute

I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.

How do I go through the identity checks?

I checked my account today and saw that I was charged an extra pound that I did not spend.

My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

I have a disposable virtual card. Is there a limit to how many times I can use it?

I misplaced my phone so I can't use the app! Does this mean I can't use my card?

I should not have been charged a fee for my transfer.

i have been trying to add money with apple pay but it wont work, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This debit is not my transcation. How do I get my money out back?

How long after I receive my statement can I dispute payments on it?

I can't see my cash deposit in my account.

The payment on my card shows as pending.

Are there directions to get a new passcode if I forgot mine?

I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

I have not seen any changes in my account balance(s) after making a transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

Do I need a photo ID to activate a my new card?

The app won't let me transfer money to a beneficiary

Someone stole my phone, what is my next step?

Can you tell me more about limits to disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I dispute a direct debit charge on my account?

I see a charge for a direct debit that was not me.

Will I need a new card or can I put my old card back into the app?

I can't get the top-up to work! What's going on here.

Can I get both a Visa and a Mastercard from you?

Is there a limit on how many times I can use a disposable card?

Tell me why there is an extra charge when I used an ATM?

How can I create another card linked to this account?

I am unable to use my top-up on the app. Could you explain this to me?

I just sent money but the person I sent it to doesn't see it. What happened?

What methods are available for my friend to send me money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a direct debit payment on my account that I didn't authorize.

There is a mysterious debit transaction on my statement

My card hasn't been working when I try to use it.

How do I go about exchanging currencies with this app?

I was charged an extra dollar on my account and would like to know the reason.

I was just needing to know why my card got declined

Some cash withdrawal that I didn't make showed up in the app.

Why do I need to have my identity verified?

Please explain the charge of 1L in error.  I have purchased nothing in this amount.

I notice that I have a card payment that's been cancelled.

I need to withdraw money. Where can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

There is a direct debit that I didn't set up, what should I do?

What does it mean if my cash withdrawal is pending?

How can I receive my salary in another currency?

What do I have to do to activate my card?

What do I do if I can't get my card out of the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

There was a direct debit I don't recognize.

Was there a way for me to get tracking for that?

Can you tell me when my card will arrive?

How long is a transfer in the pending status?

My top-up was cancelled, could my bank be the problem?

Do you have to be 18 to make an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a mysterious debit transaction on my statement

Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.

What should I do if I don't know my password?

I submitted a transaction but it was for the incorrect account.

A transfer was not allowed to an account.

I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?

How long will an urgent transfer from China take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a direct debit that I didn't authorize

I think I was charged by mistake on my debit statement.

My statement indicates I made a payment to an unfamiliar merchant.

How long does it take for a purchase to go from pending to authorised?

I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?

How do I order a replacement for stolen card?

Why would the ATM machine fail to give me the cash withdrawal I requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In my app, a direct debit payment I didn't do shows in my app

How can I get my money back for a payment i didnt make

What cash machines will let me change my PIN?

I think my card payment was cancelled. What happened?

I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

I left my card at a restaurant and now its missing.

What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.

Can you tell me about why the account I have was charged an extra 1$

I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

Someone might have had access to my card.

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Question: I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?

Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

How can I know where did my funds come from?

Are there any specific cash machines that I have to go to in order to change my PIN?

What are the steps for depositing cash into my account?

How do I use American express to top up my account?

As far as courtries go which ones are supported?

What needs to be provided for identity verification?

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Question: I have a direct debit that I did not set up

A direct debit payment I didn't do shows in my app

European bank card for top up will come with any extra fees?

I need my card to be activated right now.

Can I have money of different country of origin.

Does the app allowing exchanges between USD and GBP

Is there a fee for topping up by charge card?

Can you tell me what i need for the identity check?

Are there any express fees if i want my new card faster?

Do I need to re-apply to order a new card when my old one's about to expire?

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Question: i would like to dispute a direct debit payment

I found a charge on my debit that I did not make.

i live in portugal. do you operate here?

What happens when I money transaction doesn't show up on the receiving side?

How did you arrive at the rate of exchange? I thought that I would get more cash.

What is not accepted in order for me to top up my account?

There's a cash withdrawal I am certain I did not make

I thought you guys offered free transfers. Why was I charged?

Is there a way to top-up when it reaches a certain balance?

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Question: What can I do about a direct debit transaction on my card that I didn't make?

I don't recognise a Direct Debit payment

I need to find the card I received in the app.

A cash withdrawal has been done that I didn't do.

I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.

I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

I didn't get the correct amount of money from the ATM machine

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Question: I have an unknown charge.

I would like to dispute a direct debit transaction

What forms of ID do you need for identity verification?

I want to get my hands on one of those virtual cards!

Is there any fees associated with receiving money with this account?

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

Can I still access the app even though my phone was stolen?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

One of my card payments, I don't recognise the name of the merchant.

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Question: I need to dispute a direct debit.

I have an unknown direct debit payment on my account

I will not be able to verify my identity.

I would like to change the the PIN on my card.

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

Will my pin number be sent with my card?

What is the exchange fee that is charged?

Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.

How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?

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Question: There is a debit transaction on my statement that I did not make

I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?

What fiat currencies are used for exchange?

There was a problem with the exchange rate on a purchase.

The amount of cash i have received is not correct.

I need a list of currencies you accept for exchange.

Are there any discounts in exchanging currencies frequently?

Can I add money to top up my account via a bank transfer?

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Question: I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?

My statement shows a strange direct debit.

I tried activating my plug-in and it didn't piece of work

Can I get information on the identity checks?

Why was I charged an extra fee when using the card?

I am worried about fees for top up cards?

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

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Question: Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

There is a direct debit patentp that I haven't authorized.

I need to order a new card as my other one was stolen.

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

Is ordering a new card from China available?

Is there a way to see where my money originally came from?

The app reversed a top off I had.  What should I do?

Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.

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Question: I want a refund on a direct debit.

I think I was charged by mistake on my debit statement.

I still have not received an answer as to why I was charged $1.00 in a transaction?

My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.

Why am I not seeing the check I deposited this morning in my account?

If there isn't much money left over, will it top-up automatically?

I would like to be assisted with the activation of my card.

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Question: I might have been charged on my debit statement by fraud.

Why is there a direct debit payment on my statement that I didn't do?

How can I get my money that I didn't get from the ATM?

I used an ATM and wanted to know why I was charged an extra fee.

Why hasn't my money transfer shown up yet?

Is it possible to get both a Visa and a Mastercard?

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Question: There was a direct debit I don't recognize.

I don't know what this Direct Debit payment is.

If I need delivery on a certain day, is that something that could be accommodated?

I would like to know what the restrictions are for the disposable cards.

I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?

I can't get into the app with the passcode.

Is there a way to lookup where funds came from?

How do I activate my card that just arrived?

What should I do if someone else used my card?

What do I have to do to get the contactless to work?

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Question: what is the word?

How can I dispute a direct debit transaction?

What age do you have to be to open an account?

How much longer until I get my new card?

What documentation do you accept for the identity check?

Looks like my card payment was cancelled.

The ATM I used for foreign currency provided the wrong exchange rate.

Can you tell me why my transfer is failing and help resolve?

I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?

What would be a reason my transfer got declined?

I am wanting to refill my card, is there a charge?

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Question: What do I do if I find a debit charge that I know I didn't do in my billing statement?

I see a direct debit charge that I did not approve

In the app, I see a withdrawal I didn't make.

Is there anyway to use a cheque to top up?

The cash I asked for still hasn't been received

My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.

Is there a list of ATMs that take this card?

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

So my top-up failed, could you tell me why?

Can I have my money refunded for an item

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Question: I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?

I do not recongize a payment in my account.

I noticed the exchange rate for cash withdrawal isn't right.

I didn't do a payment and I have it now.

If I get a transfer from Europe, how long until it is in my account?

Are there any places that I can't use the disposable cards at?

Why am I not able to withdraw cash from this ATM?

For the identity check, do I need any kind of documentation?

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Question: My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

I was charged a hidden fee when I paid with card.

I'm interested in using fiat currencies, which do you support?

How can I create a disposable virtual card?

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

Why is my card payment still listed as pending?

Can you explain your refund policy, please?

I got charged a fee for transferring money.

I attempted to enter my pin to many times.

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Question: Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.

I don't know where a direct debit payment came from

What are my payment options for topping off my account?

Is there a limit on making disposable cards?

At what age can a person open an account?

I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

I need to stop a transaction that I made.

is it possible to top-up with google pay.

Why did the ATM take my card and keep it?

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Question: I would like to dispute a direct debit transaction

My accounts been charged a payment for something I didn't make.

How do I exchange currencies using the app?

I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?

Do i have to top-up with my credit card before I can transfer?

Why was I charged an extra fee from the ATM?

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

How old do you have to be to open an account?

My top up card needs verification and I don't know how to do it

I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.

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Question: I didn't set up the direct debit I have

Will it take more than 3 days for my transfer to reach my account?

How do I find the top-up verification code?

I only received $20, but I requested $100.

Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?

I would like to link my card to my account.

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Question: I don't know where a direct debit payment came from

I have an unknown debit charge in my statement, why?

I was wondering why my payment hasn't gone through yet, its been a while.

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

What types of foreign money can be used with this service.?

I am not satisfied with your service.  Close my account.

The exchange rate given to me after a purchase, was incorrect

Do you have an auto-top function and how do I use it if so?

In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?

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Question: There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.

Purchases I did not make are appearing in my bank statement?

What is going on with it saying my card payment was declined?

I'm still waiting on my identity verification.

How do I replace my card before it expires next month?

when does my balance update for a transfer

What does it mean if my payment has been reverted?

I tried to top up but the app rejected it.

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Question: I have a direct debit I didn't make

How long after I receive my statement can I dispute payments on it?

I just got refunded for my purchase over two weeks ago

What can you tell me about the card PIN?

How do I activate my card that just arrived?

I was unable to transfer money to a beneficiary.

I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?

I have a confusing payment appear on my statement and I don't recognise it!

There was a problem with the exchange rate on a purchase.

For what reason can I not transfer money to a beneficiary?

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Question: I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?

There is a direct debit patentp that I haven't authorized.

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

I used my card to top up but it's saying it is still pending. What does this mean?

Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.

Why has my deposit in the ATM not cleared yet?

How do I go forth on transferring a sum of money from one account to another?

I haven't received the money from the check I deposited.

What happened to the money that I deposited?

Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.

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Question: There is a payment I don't recognise!

I may need to dispute a Direct Debit payment.

I asked for $40 and I only received $20, what happened?

Why am I not seeing the check I deposited this morning in my account?

Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?

I am having some difficulty verifying my id.

What's the web address to unblock my pin?

I need to make multiple disposable cards in a day.

I can't figure out why a transfer is still pending?

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Question: How can I dispute a debit transaction?

What do I do about a debit on my account that I didn't make?

I am worried that too much time has gone by for a transfer to be completed.

What if there is an error on the exchange rate?

How long will it be  before the person I sent money to is able to see it?

I made a bank transfer and the balance hasn't updated yet.

I'm waiting for my transaction to complete.

How long should I have to wait before I see the transfer in my account?

I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

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Question: I think I was charged by mistake on my debit statement.

How long after I receive my statement can I dispute payments on it?

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

I tried activation my card and it didn't employment

Can money be exchanged from one currency to another?

I received my new card.  Where is it in the app?

Can I use your services without access to the app?

Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?

Why are you keeping my money from me by declining my card? What is going on?

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Question: I see a direct debit payment on my app that I did not do

The app is showing a direct debit transaction that I did not perform

I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

I accidentally left my phone at the hotel so now I'm not able to use the app.

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?

Can you please explain why my transfer failed?

I sent some money and the account hasn't recived the transfer I made.

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

I didn't receive the correct amount of cash when I exchanged it overseas.

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Question: If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

I see a direct debit charge that I did not approve

Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

What's the earliest time to receive my card?

I'd like to get a refund for something I bought, is that possible?

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

I need to know what these extra charges are on my statement?

I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

Questionable transactions on my account.

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Question: What is this direct debit in my statement?

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

Do I need to order a new card before it expires?

I needed $100 but all it gave me was $20.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

I'm still waiting on my new card to be delivered!

An ATM machine didn't give me back my card.

My app says I withdraw funds from my account through an ATM.

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Question: I have an unknown direct debit payment on my account

Is there extra fees for making a withdraw in a different country at a cash machine.

I got charged twice with a duplicate card. How do I resolve this?

My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?

What are the benefits of a disposable card?

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

Today I used my card at a restaurant and it was declined. Why?

There is a weird payment in my statement.

Why can't my beneficiary access my account?

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Question: The app is showing a direct debit transaction that I did not perform

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

I tried topping up using my card, but the money is gone?

What is the most amount of disposable cards allowable?

Why was the wrong rate applied when I bought something in a different currency?

Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.

I've got a repeated tranasaction on my card.

I am under the impression that my top up is still pending

I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.

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Question: I'm seeing a direct debit payment that is not me.

My account shows a direct debit charge that I have never seen before

Please tell me how I can get a virtual card.

There is  an extra 1£ charge on my app. Why did it charge me extra?

What is the purpose of requiring my identification?

how much does a card cost and why do you charge me

I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.

When will the check I deposited post to my account?

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Question: My statement shows a strange direct debit.

What do I do if there is a direct debit on my account that shouldn't be there?

A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

I thought I knew my password but I guess I was wrong, what can I do now?

Why was I charged more than I should have been?

how long should i expect to wait when i add money

I want to know how to transfer money with my credit card

I tried activation my card and it didn't employment

Unable to complete transfer, states 'declined'

What do I need to do to verify my funds?

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Question: How do I dispute a direct debit that I didn't do?

Why is there a direct debit payment on my statement that I didn't do?

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Will I be charged for a cash withdrawal?

My PIN seems to be blocked, help me access it?

There is an extra small charge on my card! What do I do?

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

Tell me why I need top-up to be verified?

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Question: Why am I seeing a direct debit thats not mine?

Please help my find out why there is an odd direct debit in my records.

Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

Where's the money from my transfer from Europe?

It looks like my card payment might have been reverted.

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

I was charge a fee that I wasn't told about

The cash I got at the ATM is still in my account.

This transfer incurred a fee that I don't think is right.

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Question: I see a charge for a direct debit that was not me.

A direct debit payment that I didn't authorise shows up in my app.

Why is the exchange rate different from what I expected?

Why was I charged a random fee for a transfer I made?

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

Can I have more than 2 disposable cards?

The wrong exchange rate applied to my cash withdrawal.

Is it possible to give a second card from my account to my daughter?

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Question: I didn't initiate a direct debit that I see on my account

There's a direct debit payment that I don't recognize.

The ATM wouldn't allow me to withdraw money

I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?

How long will it take to deliver to the US?

Is it possible to purchase more physical cards with my account?

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

Why isn't my refund showing in my statement?

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

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Question: I am not recognizing a debit payment from my account.

Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

I am trying  to  transfer and  it has been  stopped why is  that

I am worried about fees for top up cards?

I tried to get cash but it was declined!

My payment did not go through because the app reverted it

I did not get the cash that is showing up in my app.

I received the wrong color and size, can I return it?

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Question: What do I do if there is a direct debit on my account that shouldn't be there?

There is a direct debit charge on my account that is not mine.

Can I add money to my card automatically during a trip?

I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.

Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.

I have not seen any changes in my account balance(s) after making a transfer.

My identity isn't being accepted, what should I do?

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Question: A direct debit payment I didn't do shows in my app

I am seeing in the App a diret debit that its not mine

I just looked at my app and it seems I was charged extra, why is that?

How long does it take for a top up to go through

I did a transfer to my account, but it hasn't shown up

Can I use my account although the identity verification has not been accepted yet?

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

I was using foreign currency at an ATM, but the rate was typed in wrong.

In a month, my card will reach its expiration date, am I required to request the next card?

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Question: Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

I see a direct debit payment on my statement that wasn't me

I did a bank transfer and my balance isn't current.

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

Where can I check to see where the money in my account came from?

how long should I expect to wait for my card to arrive?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

i put in money for vacation and its not showing. i need that money today, how long will it take

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Question: Why is there a direct debit payment on my statement that I didn't do?

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

I went to do a transfer and it was declined.

I tired to get cash in the ATM but it was cancelled

I don't see my card anywhere in the app.

I need to order a new card as my other one was stolen.

I require verification of my source of funds.

Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't recognize the direct debit payment on my account.

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

Will I be charged to top off my account?

Change of location, need to change details

How long will the $1 charge show as pending?

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i do not know what this charge is for

I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.

My card payment has not been withdrawn from my account

Why am I being charged more on exchange with things I bought abroad?

What was the $1 charge for on my statement?

My card is going to expire, what do I do?

I need another card for a member of my family. Is this possible? How soon can I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a direct debit transaction that I didn't make.

Why is there a direct debit set up in my name?

Are there any express fees if i want my new card faster?

I sent a payment but it isn't showing up in the app

Why didn't I receive the correct exchange rate for an item that I purchased?

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

I need a card reactivation, I had reported my card lost but I ran across it in my jacket.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a direct debit that I didn't set up, what should I do?

How can I dispute a direct debit transaction?

You did not give me the correct exchange rate for an item that I bought.

When I got cash I believe that the exchange rate was wrong

Was I charged more than I should of been for a currency exchange?

What is the length of time for money to reach the account?

I made a purchase this morning, and it is showing as pending.

Can I have money transferred into my account at different intervals along my trip?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have an unknown debit charge in my statement, why?

There is a direct debit set up that I didn't create.

What do I do if i accidentally broke my card?

Is there a fee for topping off by transfer?

I am trying  to  transfer and  it has been  stopped why is  that

There is an unexplained $1 charge on my statement, can you please explain this to me?

I have a top up card. Where is the verification code?

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long after I receive my statement can I dispute payments on it?

My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

My phone was left at a hotel and I can't access the app.

The cash deposit I made this morning has not been credited to my account

There's a cash withdrawal that  didn't make that is showing up.

Why am I charged a fee when using my debit or credit card?

So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not understand what this particular direct debit is ?

My accounts been charged a payment for something I didn't make.

Is it normal to be charged an extra fee when paying with my card?

Is it possible for a person who lives in the US to get a card?

I'm still waiting on my new card to be delivered!

Do I need to order a new card before it expires?

I'm waiting for a transfer from the US, how much longer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a direct debit set up that I didn't create.

What do I do about a debit on my account that I didn't make?

Card payment is still pending, why is that the case?

There is an extra 1£ charge on my app. Why did you charge me extra?

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

Can I have more than 2 disposable cards?

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

How long does a transfer from the US take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My accounts been charged a payment for something I didn't make.

I see a direct debit charge that I did not approve

Is there a reason my new card hasn't arrived yet?

is there a reason that my payment didnt go through

I got money overseas and the exchange rate was wrong

Why isn't my Google Pay top up working for me? Did I do something wrong?

What are these disposable cards meant for?

Exchange rate on a purchase was incorrect

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.

I may need to dispute a Direct Debit payment.

I just pulled money out of the ATM and was charged a fee, WHy?

tell me why I was charged more with my card?

Can I have money transferred into my account at different intervals along my trip?

extra fees on a cash withdrawal, not cool.

A foreign purchase I made has the incorrect rate applied to it.

Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: there is a debit i dont recognize

In my app, a direct debit payment that I didn't do shows up.

Can I withdraw money in my hometown currency while on holiday without any additional fees?

I'm locked out of my account as I can't remember my code, what do I do now?

I would like to be assisted with the activation of my card.

What is the fee for accepting money from a foreign country?

I transferred money, why was charged for an extra fee?

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

I have a card that expires in the coming month, do I have to specifically ask for the updated card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone else charged my card!

There is a direct debit patentp that I haven't authorized.

Will you charge me more if I use a European bank card for a top up?

My card is not working when I try to use it.

what is the cost for exchanging currencies?

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

I want to have multiple currencies in my account if possible.

My transfer was declined. Why did this happen?

I've been waiting for a top up to come through for over an hour and I need the funds now.

Where can I find out how to transfer money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me regarding a direct debit in the app that I don't recognize.

Can someone please explain to me where my source of funds came from?

I tried activation my card and it didn't employment

Please delete my account and personal information.

I need to know how much it costs to transfer funds.

Why is this fee being charged to me after using my card?

The transfer on my account is not showing up.

According to the app, I got cash from an ATM but I haven't made any transactions.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.

In my app, a direct debit payment that I didn't do shows up.

I am still waiting for a the cash I deposited this morning

What steps do I have to take to activate my card?

I will be traveling and want money to be added automatically in certain intervals. Is this possible?

Are there any fees associated with receiving money?

i need to proof my identity to you why and how?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see an unfamiliar Direct Debit payment.

What should I do about a direct debit that I did not set up?

How long does it take for a transfer to reach my account?

Please show me how my friend can send me money.

My card payment is being declined and I've tried several times.

My new card has not been delivered to my home yet. What is going on?

I tried entering my pin several times incorrectly. Why isn't my pin working?

I requested a refund but am unable to see it in my account. Why is that?

There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?

why am I being charged a fee for transferring money ?

I tried to top off using the card, but the money just disappeared?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a refund on a direct debit that shows in the app because I did not make it.

I may need to dispute a Direct Debit payment.

Is it possible to exchange currencies using the app?

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

The app can't verify my information for identity proofing purposes.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help!  In the app there is a direct debit that I don't remember.

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?

I want to give a second card for this account to my daughter, would this be possible?

Help!  The app has an ATM withdrawl that I didn't make.

What is the strange cash withdrawal on my statement?

I need my refund as soon as possible. What else do I have to do?

I'd like to know how transferring my money into my account works.

I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do about a direct debit that I did not set up?

In the app I see a direct debit that I don't recognize.

I am not receiving the correct exchange rate on my card.

When I went to $100, all the machine would give me was $20.

Why was I charged a fee on a cash withdrawal?

My account is  new  why can I  not top up

Where Is the top up verification code found?

I am upset with your service.  Please delete my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I dispute a direct debit transaction?

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

What should I do when my card reaches its expiry date?

My son has just turned 13, is he old enough for an account?

I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?

i dont recognise some of these transactions, i think someone has my card details

My credit card was just denied for top up! Can you tell me why this happened and what's going on?

Can you tell me how I go about activating a new card?

What currencies and cards do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a direct debit payment I don't recognize.

Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.

I tried topping off my account with a card, but the money is not in my account despite the charge going through

Why was I not allowed to do a transfer to a beneficiary?

What is the most efficient way to activate my new card?

Will I be charged an extra fee if I need to exchange currency?

Why would my payment still show as pending?

Is it possible for me to give my daughter a second card for this account?

Cash I did not get showed up in my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a direct debit set up in my name?

There is a direct debit charge on my account that I don't recognize.

I need to top up, but I have to use an international card.  Is there a cost for that?

I just moved to the US how do I get a card?

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

Can I set up to my account to automatically top up?

Please explain why my transfer attempt was declined. Thank you.

The app can't verify my information for identity proofing purposes.

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a direct debit I didn't set up

Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.

What does it mean when it says that I have a payment that is pending?

Are you only able to get a card if you're in the UK?

Can I get a Visa or does it have to be something else.

How long do I have to wait until the transferred money shows up?

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

Is there any reason why my card didn't work when I tried to top up?

How do I delete my account? I am dissatisfied with the service.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a payment showing in the app today even though I have not used my card at all. I want a refund.

There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.

I used my card to make a payment and wondered why the payment was reverted?

I didn't withdraw the amount of cash that is showing up in the app.

There is unusual activity on my account and I believe someone took my card.

What is the reason my cash withdrawal is still pending?

Is it normal to see a fee for transferring money?

I just got my card.  It's not linked yet--how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?

Is it possible to dispute a debit payment from a couple of months ago.

Can you help me get a disposable virtual card?

I was wondering if you will take any fees in exchange for top ups?

what is the age limit for opening a new account

Can I add money to my account via bank transfer?

Why is allowance not being given to my beneficiary?

There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.

As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.

Is there a fee to add money to an international card?

I want to top up my account with a cheque

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a refund for an unauthorized direct debit payment?

There is a direct debit transaction that I did not authorize

I sent a payment but now it's not showing up.

Are there any hidden limit on the auto top-up?

I can't see a top-up top-up verification code.

Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

My money didnt go through after I transferred.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me what this direct debit in my statement is

There's a direct debit payment that I don't recognize.

How many transactions can I make on my disposable card?

Can I set up to my account to automatically top up?

My card payment says pending and it hasn't changed

Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

What is the charge for topping up a card?

I attempted to enter my pin to many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need assistance addressing a direct debit that I did not do myself.

I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?

How come my card payment has been declined?

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

Am I able to track a card that has already been sent?

How do I get a new card when my old one expires?

A fee came along with me paying with card

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

I am seeing in the App a diret debit that its not mine

Can you please check the exchange rate when I was getting cash?

What does it mean if my payment has been reverted?

Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.

Why do you need so much id info from me?

Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

Can I transfer something urgently from China? How long does it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.

In my app, a direct debit payment that I didn't do shows up.

Delete all of my account information and my account right now.

Why did I only receive a partial amount of what I tried to withdraw?

Cash I did not get showed up in my account

I made a payment and it appears it is showing twice

Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

How do I add an existing card to the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?

What do I do about a debit on my account that I didn't make?

I am seeing inside the App a some cash withdrawal that is not mine

I paid with my card and got charged an extra fee, what's up with that?

What is the process for activating my card and using it?

When will I see my cash, since I already deposited my check?

is there a way to do top up with apple pay

At what age can my children use your service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a direct debit patentp that I haven't authorized.

There is a direct debit charge on my account that I don't recognize.

How do I set up an account for my children?

I think my card is expiring, what happens then?

I can't freeze my account as I need the card as I am traveling, how do I change my pin?

I would like to cancel a transfer...is this possible?

do i have to talk to someone to close an account or can i in the app

What documentation do you accept for the identity check?

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not set up a direct debit I have

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

I had to pay one pound more than the set price!

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

I tried transferring to an account but it didn't go through. What happened?

How long will an urgent transfer from China take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a strange charge on my debit statement

There is a direct debit charge on my account that is not mine.

Who charged me a fee for paying by card?

How do I get a refund for an item I bought?

Is it okay to hold money in multiple currencies?

Got only $20 when I tried to withdraw $100.

Which foreign currencies do you accept for adding money?

I've been charged an extra £1 and I don't know what it's for

How old does my daughter need to be to have her own account?

Is there a charge for using an European bank card for top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a direct debit that isn't mine? How can I get my money back?

I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?

I bought something abroad and the exchange rate applied is wrong

I would like a  physical card sent to me.

My card stopped working. How do I check if there is a freeze on it?

I'd like like to know where I can order a virtual card?

I have been trying to exchange this for crypto but the app won't work could you please help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

A direct debit payment that I didn't authorise shows up in my app.

I'm concerned because my cash withdrawal is pending.

I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?

Will you charge me more if I use a European bank card for a top up?

Is there a reason my top-up has been cancelled?

I live in the EU.  Can I order one of your cards?

I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?

Can you tell me why I was charged extra when I withdrew money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.

I am seeing in the App a diret debit that its not mine

Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?

How long do I wait for a transfer from the United States?

When will I see an updated balance after a transfer?

Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.

Can you please assist me in Apple Pay, in getting Top Up to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a direct debit payment that I did not make.

I may need to dispute a Direct Debit payment.

Will I be charged to top off my account?

I tried topping up my account but it failed, can you help me?

You've incorrectly calculated the exchange rate for my cash withdrawal

What's the process to receive a second card?

Why did you charge me for taking out cash?

Can you explain why I was charged extra when I used the card?

How do I unlock my account after typing in the wrong PIN too many times?

My statement indicates I made a payment to an unfamiliar merchant.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.

How can I get my money back for a payment i didnt make

My balance was not updated after transferring money.

Can I add money to my account with cash?

Why can't my beneficiary access my account?

How long should it take for a transfer to go through? I have been waiting a while.

What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In the app I see a direct debit that I don't recognize.

I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?

I need help finding the verification code on the top up card.

What  is the verification process for a top up card?

How long will it take to transfer something from China?

I transferred some money recently and saw a fee on my account, what's that for?

I need to know how much it costs to transfer funds.

I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.

How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.

What are the currency types that I can keep money in.

I tried withdrawing but my cash is not showing up?

I already paid to top-up but the funds aren't available yet, where are they?

Needed gas, been delayed for half an hour.Please fix it!

I'm concerned because my cash withdrawal is pending.

Why isn't my cash deposit showing up in my account? I deposited it this morning.

My exchange rate is wrong when I get cash.

why has a transaction to a friend been delayed?

How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a direct debit payment on my statement that wasn't me

There's a direct debit payment that I don't recognize.

How long does a transfer take to reach one's account.

My card doesn't work. I can't get cash out at an ATM

I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

Is the 1 pound charge going to be reimbursed on my card?

I need help with understanding why my card is not working.

I got an cancellation error when I was topping up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.

In my app, a direct debit payment that I didn't do shows up.

Could you explain why my card payment did not work?

My payment has an incorrect exchange rate.

I tired to get cash in the ATM but it was cancelled

Why would my transfer result in a decline message?

I was spending cash with my card and got a fee.

Is there a fee associated with using foreign exchange ATMs?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

There was an extra fee on my account when I got cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.

I don't know what this Direct Debit payment is.

I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

Why did I only get $20 when I asked for $100?

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

In what way can I use the disposable cards?

The activation process did not work, please help?

If I need more than cards will I have to pay a fee to receive them?

Instruction: Given an online banking query, retrieve another query with the same intent