Question: What do I do to lock my phone after losing it so my account isn't accessed

Someone has taken my phone from my hotel room!

Why is my cash request and the amount I received different?

Why can't I transfer money to a beneficiary

What are the top up fees for using an European bank card?

Can you explain the various transaction times shown on my statement?

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

The app says I made a cash withdrawal even though I didn't.

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

How old do you need to be to open an account?

What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help, my phone was stolen, please advise!

I can't find my phone and I'm worried someone is going to use it

I have exceeded the number of PIN attempts

I really need to know how to change my pin.

can you tell me where to find the top-up verification code?

How long does a bank transfer take to show up in available funds?

There is a  €1 fee on my account I didn't authorize

I have used all of my PIN tries. What should I do now?

Hold old do my kids have to be to use the service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone was left at a hotel and I can't access the app.

My phone was stolen, what should I do first?

Why can I not transfer money into my account?

How long does it take for the card to come?

How much longer is it going to take to get my new card?

Why was the exchange wrong for the item I purchased?

Can I apply for one of your cards if I live in the EU?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: left my phone at hotel, cant use app

I can't find my phone and I'm worried someone is going to use it

What's the process for topping up my card?

I locked myself out of my account, how do I unblock my PIN?

I took out money, and didn't get all of it.

Can you please explain the topping up transfer process?

I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?

If I top up by card, what options do I have re: currency and card type?

I got notified that my top up has been reverted. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

There is  an extra 1£ charge on my app. Why did it charge me extra?

Why did I get a different card then requested?

You promised no fees but now I've got one. What the hell!?

The activation process for my card isn't working.

The top-up verification code is not visible.

I would like to know where the funds are at.

My card payment has not been withdrawn from my account

Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

My order hasn't shown up yet, what can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my phone was lost

My phone has been stolen.  How can I make sure no one uses my account from it?

I want a disposable virtual card, how do I do that?

Help, I need to top up my account. Where do I send a check?

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

My purchases from this morning still have pending payments.

Is it possible to get both a Visa and a Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone was stolen, what can I do?

How do I protect my phone from someone using it after I lost it.

Why has my top-up been returned to my account?

I don't understand why my payment was declined. I thought everything was ok.

What reasons would cause my card payment to be cancelled?

do you offer refunds? i would like to return purchase.

How's the exchange rate looking right now?

Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.

How do I get my cash withdrawal to show?

Why was I not able to take cash from the ATM?

What is the verification process for my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone is lost I don't want someone to use my account, what can I do?

I can't use the app.  My phone is lost at the hotel.

Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?

I am just waiting for the transaction to be completed.

What's the process to receive a second card?

How do I get my card back quickly from a bank machine that it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my phone. Can I use my card without the app?

How much extra will I be charged for exchanging foreign currency?

I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

I have an unusual payment in my statement

How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.

Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

How long does a payment usually show as pending? Is it normal that mine is still pending?

What are the fees for using a European bank card?

I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: hello I have lost my phone and I'm worried someone's going to steal money from me

I'm not sure where my phone is.  Can someone else use the app?

Is the ATM broken? I can't get cash from it.

How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

How many payments can I make using a virtual card?

my balance has not changed, despite depositing a cheque

Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.

Will I receive all the money sent to my account by SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone is at the hotel.  How can I use the app?

How do I find out what countries you service and what countries you do not?

After I used my card I saw I was charged a fee for using it

Can you tell me the status of my new card?

How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?

Is there a problem with the payment that I see is still pending?

How much is it to buy another card? I was hoping to buy another one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not sure where my phone is.  Can someone else use the app?

What do I do if my smart phone was stolen?

I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?

There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

HELP! I tried to get cash and it gave me some, but not the right amount!

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

Which cards and currencies are supported?

Can you tell me what I need to do to have my pin changed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have lost my phone.

Someone has taken my phone from my hotel room!

I was not able to use the ATM to get cash

After I used my card I saw I was charged a fee for using it

I was using foreign currency at an ATM, but the rate was typed in wrong.

Where do I pay with my debit or credit card?

I deposited a cheque, but the balance hasn't changed yet.

I noticed a duplicate charge on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Yesterday I had my phone stolen.  Please advise what I should do.

I can't use the app.  My phone is lost at the hotel.

I received the wrong amount of cash from the ATM. Can you help?

There are transactions that I don't recognize. What do I do if I think someone is using my card?

What are the currencies and cards that are supported with my account?

I want to transfer money with my credit card.

Does the app allow for exchanges between currencies?

Will I be charged for topping up my account using a bank transfer?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my smart phone was stolen?

I was mugged.  They took everything.  I can't use the app.  What do I do?

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

Is there a reason for my top up to be cancelled?

Cash I did not get showed up in my account

Are there any specific cash machines that I have to go to in order to change my PIN?

Why do you guys need to verify my identity?

What is the source of the money in my account?

I want to transfer money. How do I do that for my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my phone was stolen?

Someone has taken my phone from my hotel room!

I got double charged from something, what can I do?

It says "pending payment?" Why is it saying this?

Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.

What is the estimated date for delivery to US?

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my phone, what should I do?

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

Is there a way to see my money's source?

I can't get a contactless payment to work.

Please provide details on how to top up my account using transfer option

Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?

I got my card now, how do I make it show up in the app?

There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.

What can I do with a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone was stolen, what should I do first?

My phone was left behind.  Can I still use my card?

How does a bank transfer for topping my account work?

Someone is making transactions on my account, I think they took my card information.

How fast can I transfer something from China?

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

I need to order a new card, can you please direct me to the virtual cards?

Can you tell me why I haven't received my new card yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't use the app.  My phone is lost at the hotel.

I can't find my phone and I'm worried someone is going to use it

I was attempting to top up with my card but the money has vanished!

how do I know where I can get money withdrawn?

i have been trying to top up my account with a check but it won't work

I have an account that is empty of funds. Can I transfer some from another bank?

I am unhappy with an item I bought. How do I get a refund?

Can I transfer money using the SWIFT service?

Can I have my money refunded for an item

I bought something and want the money refunded can I get some help with that?

I'm interested in getting a card. How does one go about doing that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my phone has been stolen by someone

My phone has been stolen.  How can I make sure no one uses my account from it?

How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

The other bank confirmed a transfer I made, but this account is not reflecting it yet.

Is it normal to be charged an extra fee when paying with my card?

Is it normal to get charged extra when i use my card?

I deposited a cheque and its been days and I still haven't received the cash!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there anything to do because my phone was stolen?

I can't find my phone and I'm worried someone is going to use it

I was unable to transfer money to a beneficiary.

Could you help my figure out the exchange fee?

It says "pending payment?" Why is it saying this?

Can you tell me whats going on with my card it seems to be not working?

How can I check on the status of my new card?

I require verification of my source of funds.

Can I track the card that was just sent to me?

I am looking to get a Visa credit card, what must I do to achieve this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone has been stolen.  How can I make sure no one uses my account from it?

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

How long will it take to transfer from europe?

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.

when i travel can it top up automatically

I did a transaction this morning and now I want to cancel it.

Please tell me how disposable virtual cards work?

I deposited a check, but haven't received the funds for it.

What is this cash withdrawal I don't recognize?

Why is the cash withdraw I made shown as pending?

i noticed that the funds were returned to my bank account. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me.  My phone has been lost or stolen!

I have a payment which has not been approved.

I have used this account overseas recently. Has there been an increase in fees that I am unaware of?

The App shows a fraudulent payment made on my account.

I just deposited cash to my account and can't find it!

I am having problems with my physical card.

Why is my payment declined? It looked like everything worked ok and my account was fine.

Why is top up not working for my apple pay app

I sent money to someone but they haven't gotten it, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was mugged.  They took everything.  I can't use the app.  What do I do?

If I lost my phone, how can I stop someone from accessing my account through the app?

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

Is there a fee to order a physical card?

What are the countries that you operate in?

I asked for $40 and I only received $20, what happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My phone was left behind.  Can I still use my card?

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

Can I withdraw money from another bank and transfer it into my empty account?

I want to deposit my check to top up my account

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

I found my card, how can I use it again?

I wasn't able to withdraw money at an ATM

When I withdrew my money, why was there an extra charge?

I've been charged an extra £1 and I don't know what it's for

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got mugged yesterday and they took everything. I can't use the app, so I need some help.

I want to know about your refund policy.

Why couldn't I transfer funds to my beneficiary?

I need to get a disposable virtual card?

I am using the app, and I see cash withdrawals that I did not authorize.

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

I want to transfer money using my credit card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I lost my phone, how can I stop someone from accessing my account through the app?

I can't find my phone and I'm worried someone is going to use it

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

Is there a reason my top-up has been cancelled?

I was charged two times for the same thing.

I haven't received my card yet, how long does it normally take?

Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.

I did a transfer earlier but see that it failed to go through.

I got a strange fee when I used the ATM.

I don't recognize some transactions.  Is someone else using it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone has taken my phone from my hotel room!

How do I protect my phone from someone using it after I lost it.

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

I would like to know more about what a disposable virtual card is?

I can't find out how to top-up my account using cash.

It looks like someone besides me ordered something with my card, what should I do?

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

How long will a transfer from China take? I need to transfer something from there.

My card isn't working at all. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I protect my phone from someone using it after I lost it.

I can't find my phone and I'm worried someone is going to use it

I need to renew a card that's about to expire

My card was stolen and used to make several purchases. Please freeze my card so no one can use it.

Are there ways for other people to send me money?

I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!

Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

The amount of cash I selected to withdraw is different than what I received.

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

Why is the transaction to my friend still pending?

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find my phone and I'm worried someone is going to use it

Are there any limits if I use these virtual cards?

I would like a virtual card...how do I get one?

I see money go out that I didn't withdraw.

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

Can my account be topped-up by friends of mine.

My withdrawal from the ATM was cancelled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I ordered something online a while ago and I haven't gotten it. I would like a refund.

tell me how to get a refund for something I bought.

Please help me!  My physical card isn't working right.

Why was I charged a fee for transferring money

What currencies can I use to top up my account?

Is there a charge for using an European bank card for top up?

Can I get a Visa or does it have to be something else.

I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?

Money that I have transferred hasn't arrived yet

For some reason, the money I added was returned.

My wallet isn't showing my top-up, did I do something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I decided I no long want something that I ordered, and want a refund. How do I go about doing that?

What is not accepted in order for me to top up my account?

There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?

Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

I can't see all the refunds in my statement

What are the time frames for the money to be available in my account?

What can I do about a direct debit transaction on my card that I didn't make?

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like my money back for an item I purchased

It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!

I paid with a card and there is an extra charge. Why?

There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.

I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

Why did I only receive this much currency?

I have received my American express in apple play, looks like top up has an issue, please help?

If I need more than cards will I have to pay a fee to receive them?

Can top ups be done from an apple watch.

I need to find out where the card is that I ordered.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a refund

I'm interested in learning more about product refunds.

Why is my cash request and the amount I received different?

Can you tell me why my card payment did not work?

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.

When I tried to pay in a store my card din't work

My card was used without my permission, what do I do?

No Visa please. I want to continue with Mastercard.

I am trying to exchange AUD for GBP, how do I do that?

Why was there an extra charge with the withdrawal of my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take to get a refund on something I bought?

How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

I tried to top off using the card, but the money just disappeared?

Why has my card been declined?  whats the deal?

I got less cash than what I specified at the ATM.

I made a mistake on the last transfer I made, who must I speak with to cancel?

I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?

When I was transferring money I was charged extra why?

I think the exchange rate on my card payment is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a refund for my item

What is the formula for your exchange rate?

Is my card actually working? It's the first time I tried using it

Can my PIN be changed in any cash machine?

I topped up and now my money is not there anymore! What happened to it?

I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.

I want to know about your refund policy.

How does it work when I transfer money into my account?

What do I do if I see a cash withdrawal on my account that I don't remember making?

What's the expected wait time to recieve my new card?

I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

I got married and need to change my name.

My card was declined at a restaurant today and I am not sure why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to get a refund for something I bought, is that possible?

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

Help me unblock my account.  I entered the PIN wrong too many times.

Do I get charged if I am receiving money?

I deposited a cheque and its been days and I still haven't received the cash!!

Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.

I travel a lot, can I get a bulk currency exchange discount?

For the identity verification, what do you need?

What forms of ID should I use for verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is your refund policy for products I have purchased?

I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?

I believe I got a wrong exchange rate when I got cash.

I got charged twice with a duplicate card. How do I resolve this?

I deposited money but my balance hasn't been updated yet.

I don't understand why there is an extra €1 fee in my statement.

I think that the exchange rate for the withdrawal of my cash is not right.

I did a money transfer to my account and it is not showing there.

Where are you getting your exchange rates from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: tell me how to get a refund for something I bought.

Can I have my money refunded for an item

My card got charged twice for the same thing!

I haven't been able to complete any transactions on my card today. Do you know what's wrong?

There was a fee charged when I paid with my card.

While getting cash, I was charged a fee.

What cash machines will let me change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something that I need a refund for.

How long do I wait for a transfer to take?

Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.

Please tell me why I am having problems transferring to a beneficiary.

I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.

Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

what are the reasons why you would not be able to process a payment

I refilled my account balance but got an error message.

I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.

What is needed for my daughter to open an account?

My card is stuck in an ATM machine, how do I get it back quickly?

My card hasn't arrived yet. What do I do?

Why do I get declined when I try to withdraw cash?

What is the process for activating a new card.

I must quickly transfer something from China, and I need to know how long it will take.

I wasn't allowed to transfer to my account

I cannot find my phone, what should I do?

I deposited a cheque, why isn't my balance showing that I did?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I return something for a full refund?

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

For some reason, the money I added was returned.

My transfer failed, why did that happen?

What is the extra fee that was added when I used the card?

Is there a reason that my transfer failed?

I transferred money from the US, How long does it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

Can you please help me in canceling my order.

How do I use my card if I lost my phone?

Why was there a fee for my cash withdrawal?

I would like to know why so much identity information is required?

I made a mistake and did a transaction to a wrong account, can I cancel?

I tried using my card at multiple vendors and now it's not working.

Why hasn't the transaction I did arrive yet?

What is the reason for the extra fee on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to cancel a purchase.

I want to know about your refund policy.

What do I do if I got the wrong amount at the ATM?

I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!

How can I choose between Visa and Mastercard?

Where do I go to edit my personal details on my account?

I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?

My statement does not reflect that a refund has been issued

How much more do you charge for currency exchange?

How can I find the source for my available funds and money?

Is there a way to link the card i just got?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I purchased this item and would like a refund

I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.

How to a go about ordering a disposable virtual card?

The amount of cash I requested to withdrawal did not match what I received when exchanged

There is a cash withdrawal in my account that isn't mine.

How many times can I use a virtual card?

My account says I have a pending transfer.

Why was I not able to take cash from the ATM?

Can I track the card that you sent me in the mail?

How do I tell if my top up was reverted?

Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.

Is there a way to order a new card while in China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me process a refund?

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

How to a go about ordering a disposable virtual card?

I tried to withdraw cash, but got declined!

I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??

I made a transfer and they haven't received the money I sent them.

Can someone assist me with activating my card?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

It has been a couple of hours but I do not see my balance updated, can you help?

I want to have multiple currencies in my account if possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to receive a refund for something I bought.

I want to know about your refund policy.

When I got cash, the exchange rate applied was wrong.

How long until the transfer is reflected on my account balance?

Why is the cash not showing in my account for the check I deposited?

When I was traveling abroad, the exchange rate was applied wrong.

I did a transaction this morning and now I want to cancel it.

How long is a transfer in the pending status?

How old do you need to be to use the banks services?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have my money refunded for an item

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

My phone is at the hotel.  How can I use the app?

My cash deposit hasn't posted to my account.

On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

I messed up and made a transaction using the wrong account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to return an item for a refund?

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

I should have a refund in my statement but I can't see it

I was charged more than once for a card payment I made.

Can I have more than 2 disposable cards?

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

there is money in my account that i didnt put there

Is it possible to get one the your cards in the EU?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get my money back on an item?

My order hasn't shown up yet, what can I do?

Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?

Can you tell me how to get a disposable virtual card?

I see cash in my app but I did not get it.

What can I do to track the card you sent me?

How long will this transfer from europe take?

I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?

Can you help me reset my passcode? I forgot it.

My card is about to expire, what do I do?

What should I do if my phone is lost or stolen?

How can I move money from my account at a different bank to the account I have at this bank.

Why hasn't a transaction I did to my friend arrived yet?

I just had a wedding and I want to take my spouses name.

Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!

Where can I check to see where the money in my account came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like it if I could get an item refunded

I want to have an item refunded can I do that?

Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message

There was a charge applied when I used my card.

why did my account decline a incoming transfer

How do I get my card back quickly from a bank machine that it?

I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.

I tried to top up but the app rejected it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you give refunds?

Can you tell me more about limits to disposable virtual cards?

What is the maximum times I can auto top-up?

Can I transfer money using the SWIFT service?

I think my card payment has been reverted

Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.

I am trying to exchange AUD for GBP, how do I do that?

Although I am not located in the UK area, may i still receive a card?

I would like to reactivate a card and wondered if that could be done?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I deserve a refunded on a certain item.

Is there a fee to top up by bank transfers?

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

Please explain why my top-up didn't go through.

If my cash withdrawal is still not showing, is something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a refund?

I need to change my contact information.

What currency is supported for exchanges and holding?

What should I do if I want to get another card for someone in my family?

Why was the wrong rate applied when I bought something in a different currency?

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?

Can you send me a Mastercard, instead of a Visa?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's your refund policy if I bought an item from you?

Is it possible to go ahead and log in, although I have not been confirmed yet?

I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.

Can you tell me where my funds come from?

I returned an item but don't see it on my account?

Do I need to set a limit on auto top-up?

Hey I thought transfers were free.  Why are you charging me?

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

Money was transferred to me and I am unable to see it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to know about your refund policy.

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Are all European currencies available for holding and exchange?

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

I am seeing in the App a payment that its not mine

Where do I find my code to verify my top-up card?

Could you please freeze my card immediately?

What can you use the disposable cards for?

I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want my purchases cancelled.

Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.

How come I was charged a transaction of $1?

I look but I see no virtual card. Why is that?

I looked on the app and it says I withdrew cash.  I didn't!

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

What do I need to do to transfer money with my credit card?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

I still haven't received my card after two weeks, is it lost?

I am from X but am traveling to Y - how do I get currency for Y?

Help me figure out how to link the new card.

Tell me why there is a fee for a card payment.

I was charged an additional amount of money for making a purchase with my card

Why was I charged twice for the same transaction?

Hi something is going on with the app.  I see some payments I didn't make?

Is there a way to lookup where funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.

My statement has a charge that shouldn't have been made.

Why can't I see my funds after I topped up?

I did a transfer but it is still pending.

Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.

I have to verify my identity. What do I need to do?

There is a direct debit that I didn't set up, what should I do?

What are these disposable virtual cards all about?

Please explain to me the process of getting a virtual card.

My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.

I am confused about your fee structure and was disappointed to see a fee for my transfer.

My morning transaction needs to be canceled.

I would like to delete my account. I'm not happy with the service you're providing

What fiat currencies are used with holdings and exchanges?

Is there a fee for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about getting a refund?

I received the wrong color and size, can I return it?

Help me. My transfer was declined. How could this happen?

My top-up was cancelled, could my bank be the problem?

Do you have an auto-top function and how do I use it if so?

I transferred some cash and it has not arrived yet.

Not living in same place, need to change details

How come there is a $1 extra charge on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i haven't received my order and want a refund

Canceling my order is what I need to do right now.

I am still waiting for a money transfer to process.

How would I be able to make changes to my personal details?

When I bought something abroad, the exchange rate was wrong.

Why is the payment showing as pending from things I bought this morning?

Why do I have to pay extra for using my card?

How can my boss pay me directly to the card?

What is the formula for your exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

I no longer want this can i cancel my purchase?

How many incorrect attempts cause card to be blocked?

I just looked at my app and it seems I was charged extra, why is that?

They said I would get a refund but I don't see it on my statement.

Why did it cost money to transfer funds?

Why am I still not able to see the money I deposited a week ago? This is urgent!!

Has there been any activity on my card today?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?

Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!

Can I use your services without access to the app?

The money has not yet been placed in recipients account.

What's the expected wait time to recieve my new card?

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

how long does it take to get my card i am in a rush

Can you please tell me why I was charged an extra fee on my transfer?

Please help me figure out the reason for the odd withdrawal amount from my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My product was faulty.

I no longer want this can i cancel my purchase?

In what way can I change my PIN and where do I need to be?

I found my card in my jacket this morning, so can I reactivate it?

Can I give a second card for this account to my daughter?

I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?

Can I have more than 2 disposable cards?

I paid with my card and ended up being charged a fee.

I don't recognise a Direct Debit payment

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I exchange an item for a refund?

I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

Why can't I see a transfer to my account?

The contactless payments are not working.

what documents do i need to verify who i am

Can you provide information for freezing my card immediately?

Is there a limit on making disposable cards?

Can someone please tell me how much I can top-up?

I sent a payment but it isn't showing up in the app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

How can I choose between Visa and Mastercard?

My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?

Will this app allow me to exchange currencies?

Are there any restrictions on where I use this card?

What method do you use for the exchange rate?

How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is it possible to get a refund for something I purchased?

Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

Why is there an extra pound charge that is pending?

I need help fixing my contactless. It's not working anywhere I go today.

How do I know if i need a disposable card?

what cards can i use to add money to my account

I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

How do I query a payment on my card? It looks like I have paid for the same thing twice.

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to return my purchases

Can you please assist on my item that needs to be refunded?

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

If my card was lost or stolen can I re-link it?

I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.

I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?

I didn't get the all the cash i wanted from the atm

Where can I get your exchange rates from?

May I get my salary paid out in a different currency?

There is a cash withdrawal in my account that isn't mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm interested in learning more about product refunds.

I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.

Has there been any activity on my card today?

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!

How much do you charge for exchange rates?

can I choose delivery times to suite me?

I'm trying to verify my top-up card, but I can't find the code...?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to get a refund for a purchase?

I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

ATM apparently not working?  Couldn't access funds in my account?

I tired to get cash in the ATM but it was cancelled

Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!

Help me!  When I was abroad, the exchange rate was wrong.

What sort of restrictions are there for the disposable cards?

Are there any specific cash machines that I have to go to in order to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't enjoy my tutor session and want a refund back. How do I go about doing this?

It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.

I am still waiting for a transfer to show

Can I add money to my card automatically during a trip?

I would like to know how my friend would be able to send me money

My app shows a money withdrawal that I did not do.

How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

My transfer to another account was not allowed. Why is that?

Please explain the fee on a transfer I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please could you give me a refund

I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?

European bank card for top up will come with any extra fees?

The app shows Direct Debit payments that I didn't make

Can I possibly change my currency to another?

I can't get the top-up to work! What's going on here.

I have an unknown direct debit payment on my account

Is there an extra fee to exchange currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you refund my purchase?

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

How long does it take for a new purchase to stop being considered pending?

Help, my phone was stolen, please advise!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please assist on my item that needs to be refunded?

I have an incorrect charge and would like a refund.

I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.

I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!

You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.

There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.

Can you tell me about these disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to report an issue with my product and want to get it refunded

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

The card payment is declined.  Please inform me why.

I need to change my address in the personal details.

I want to get a Visa and Mastercard, is it possible to get both from you?

If I can, I would like to get both Mastercard and Visa from you.

What should I do if my passcode won't work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not receive my purchase, how do I cancel it?

I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

I could not transfer funds to a beneficiary; is there a problem with your software?

I am having a problem with verifying my identity.

What is the cause of the delay in applying my card payment to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I begin the process of a refund?

How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay

I have been waiting for my top-up to complete and it still hasn't gone through.

Do you offer account services for children and teens?

I have been charged a pound for something that appears on my statement

I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

after i got married i need to change my name

My friend deposited $100 into my account, but it is not showing up!

Your company is lame. Shut down all my account services right now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to get a refund.

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

I made a deposit but it is not showing up in my balance.

Can you tell me whats going on with my card it seems to be not working?

I can't find the money I just added to my account.

The card payment is declined.  Please inform me why.

My morning transaction needs to be canceled.

Can another family member hold a card for this account in addition to mine?

Do I have a $1 extra fee on the statement?

I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received the wrong color and size, can I return it?

I have been waiting for my transfer, shouldn't it be here already?

There are transactions that I don't recognize. What do I do if I think someone is using my card?

I have an unknown direct debit payment on my account

When can I expect the transfer to arrive in my account?

How do I know if my top-up went through?

Your machine took my card. How do I get it back?

How do I request a disposable virtual card?

How did you guys get your exchange rate?

I'm seeing a direct debit payment that is not me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.

I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?

extra fees on a cash withdrawal, not cool.

I asked for a refund but its not here yet

Which foreign currencies can I get transferred into my account?

What are the limits to where my card will be accepted?

What do I do when I get close to the expiration date of my card?

Is there a location where I can change my PIN?

I just checked and my payment was cancelled, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

How do I report possible fraudulent activity on my account?

The ATM is messed up. It gave me less than I wanted.

I had to pay a fee when buying items with my card.

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I request a refund?

the product is not working, can I get a refund?

I made a payment but the app cancelled it.

I just got married and need to change my name on the account

How much does it cost to make transfers?

Help me!  When I was abroad, the exchange rate was wrong.

At what cash machines can I change my PIN?

Can I use my card while on vacation overseas?

How long does it take for a bank transfer to show on my balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have an incorrect charge and would like a refund.

Why hasn't the transaction I did arrive yet?

I tried my PIN too many times and now my card won't work!

i received my American Express in Apple pay, why is top up not working?

Why are there multiple transactions showing for one purchase?

Why have i been charged a fee for using my card?

Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.

Will I be charged any fee for receiving money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: do you offer refunds? i would like to return purchase.

Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.

How do I know which countries you provide service in?

European bank card for top up will come with any extra fees?

I don't recognize this payment on my app, I am sure I didn't spend any money there.

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

I made a payment that is not yet complete.

What are the steps to finishing up with this account?

There is a payment showing as pending and hasn't posted for a few days.  When will it post?

Is it possible for me to top up with a cheque?

I made a cash withdrawal earlier and it's showing as pending.  What does that mean?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?

the product is not working, can I get a refund?

My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.

I sent a payment, but the person I sent it to says they don't have it

What happens when a payment is reverted?

What systems do you have in place for my security when using my card for everyday purchases?

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

What is the procedure for activating this card?

How do I know where the funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

I need help proving that this is really me and to verify my identity.

I want to transfer money. How do I do that for my account?

I want to start using my card, how do I activate it?

can you top up your account automatically

The app reversed a top off I had.  What should I do?

I did a payment but it was reverted by the app

There is a direct debit transaction that I did not authorize

How long will I have to wait for my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something and now I want a refund.

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

I'm looking in the App and can't find my PIN, where should I look?

I could not transfer funds to a beneficiary; is there a problem with your software?

As far as courtries go which ones are supported?

Hi, I have an apple watch. How do I use it to top up my card?

I received my salary in the wrong currency. How do I change this?

When will my transfer move out of pending stage?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

I made an online purchase and the order has not shown up. Give me my money back.

I would like a virtual card...how do I get one?

I didn't make these transactions. Is someone else using my card?

My account says I have money but I withdrew it in cash.

Still waiting for transfer to be completed.

if i found a lost card can i put it back in app

Is there a problem with the payment that I see is still pending?

Help, your app is showing a larger WD than I actually did earlier at an ATM.

Can I have a discount if I exchange currency often?

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to have an item refunded.

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

What proof do you need for my identification?

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

I need assistance with understanding which fiat currencies that you support.

Do I get any sort of discount on volume for a lot fo currency exchanges?

Do you know the reason why my card payment was declined?

Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

I am yet to receive the money in my account how long will this take?

Can I have multiple currencies in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me get a refund?

What do I do if I already had a card with you guys?

What is the fee charged for using my card?

I believe that someone is using my card without my knowledge!

I paid two weeks ago and just got refunded

Are there any hidden limit on the auto top-up?

I have one other credit card from the US. Do you take that?

How can I get a virtual card for a one-time transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to cancel a purchase

I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?

I need to top up, but I have to use an international card.  Is there a cost for that?

Is there a reason behind why my transfer did not work?

I was told I would be getting a refund but I have yet to see it

My balance doesn't include my latest transfer

If there isn't a lot of money left, will it automatically top-up money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a refund on an item?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

I needed $100 but all it gave me was $20.

There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.

What should I do if someone else used my card?

why did my account decline a incoming transfer

I've got a repeated tranasaction on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

I want to cancel my card. I think someone else is using it.

When exchanging currencies, is there an extra fee?

Would I be charged any fees if I added money to my account using an international card?

What's the procedure with currency exchange?

how do i set up my apple pay watch to connect to my account

how long until a cash withdrawal will show on my account

What should I do?  I topped off but the app reversed  it.

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent

How did the extra charge on my card come in effect?

Why was I charged twice for the same thing?

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

There is a payment that i made that i noticed has not gone thru yet. Can i ask why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I request a refund

I would like to activate my card what do I need to do?

I went to look at my top-up and it was canceled, can you tell me why this happend?

I deposited cash this morning, but it is not yet available.

My credit card was declined for top-up. Can you see if there is enough funds in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

Help! My account doesn't show any funds. Is transferring funds an option I can use?

Do I need to do something to get a new card once it expires?

What are these disposable cards meant for?

Help!  I think my phone may be stolen or lost!

Will I be charged for a top off transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I receive a refund for my item?

My statement has a charge that shouldn't have been made.

Please provide me a list of ATMs that accept my card.

I've already sent the money out and still have not received money in my account.

Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?

Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?

I've tried many times to make a payment, but it's not going through.  What's wrong?

The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.

Are there limits to businesses that will accept this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i bought the wrong size and would like a refund

the product is not working, can I get a refund?

My top-up was cancelled, could my bank be the problem?

I need to know where this charge is coming from?

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get a refund for a purchase?

I had to pay a pound more than I anticipated!

Please help me.  I am still waiting on a refund.

I need to stop a transaction that I made.

May I get one of your cards?  I live in the EU.

How can I tell where the money came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My order hasn't shown up yet, what can I do?

I need to refund my item, can you please help?

What is the limits on the number of disposable cards I can have?

Please tell me the types of currency I can hold.

Can you tell me what the problem with my card is? It was declined at a restaurant today.

I am seeing in the App a diret debit that its not mine

When I got cash I believe that the exchange rate was wrong

I did not receive my full withdrawal amount

How can I update my details since I moved?

A transaction is showing more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a refund for an item I bought?

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

The exchange rate is incorrect for my payment.

how many transactions can go on a disposable card?

There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?

I attempted to top up using my card, but now the money just disappeared?

My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.

I am unhappy with an item I bought. How do I get a refund?

Is there somewhere I can send a check to add to my account?

What information am I going to have to have in order to do a transfer with my card?

How much is it to send out additional cards?

I see a direct debit that I didn't authorize

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

How can I go about transferring money to my account?

I transferred some money recently and saw a fee on my account, what's that for?

I am not satisfied with your company.  Close my account.

I have a problem with a transfer. It didn't work. Can you tell me why?

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get a refund?

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

I deposited some cash but it hasn't shown up in my account yet, what's going on?

Can you tell me where to find my top-up verification code?

I just looked at my app and it seems I was charged extra, why is that?

Why are there additional fees for transfers?

I am still waiting for a money transfer to appear.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?

How do I reverse a transaction on my account?

Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.

Help, I need to top up my account. Where do I send a check?

What do I need to do to correct this failed transfer?

So my top-up failed, could you tell me why?

Do you hold money and if so, what currencies do you accept?

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

Is it possible to access my phone from the hotel/

What's the reason my new card hasn't come?

Are there downsides to using a disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

If I add money with an international card, are there any fees?

how many virtual cards can i have, i want 8

How to receive transfers from my employer when I get paid in GBP?

I have a card payment that has been pending for some time and would like to know when it is going to go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to cancel my order.

Is there such thing as top up by cheque?

Why are you charging me for ATM withdrawal? It has always been free before.

Will I have to wait much longer for my new card to arrive?

I keep being asked to verify my identity. Is this normal?

Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my money back for something I bought?

My product hasn't arrived even though I ordered it a while ago. I want a refund!

Is something wrong with my account, my balance didn't change after I transferred some money

How do I order a new card when my old one is ready to expire?

I'd rather not use my physical card, how can I get a virtual card?

Can you explain the various transaction times shown on my statement?

I am on vacation in Spain and need to change my pin.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to cancel a purchase?

Can I have a refund for one of your products?

How do I dispute a debit that I didn't make?

what is the exchange rate for foreign ATMs

I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?

How do I transfer money between two of my accounts?

I tried to make a purchase in the store but my card was declined.

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please refund my item?

Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.

I would like to transfer money into my account.

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

Hello, what is a virtual card and how do I get one?

Does it matter if I use Visa or Mastercard?

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

Is there anyway to use a cheque to top up?

Foreign currency rates were put in wrong at an ATM i used.

Can I have a second card issued to another family member?

Help me please, My Apple Pay American Express top up does not work.

Was my transaction reverted with my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can i get a refund for something i just bought?

What should I do?  I topped off but the app reversed  it.

How do I transfer funds if I am paid in GBP?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

Should i uninstall the app before i try it again?

I made a transfer recently but it has not changed on my dashboard.

I think my card is broke it's not working anymore

Please explain the fee on a transfer I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to cancel my purchase.

I need a refund. This is not what i wanted.

I haven't received the money from the check I deposited.

I can't use the app because I got mugged yesterday and they took everything. Please help.

I have been charged for one thing two times.

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

My card expires next week. How do I get a new one?

I would like to exchange currencies on the app. How do I do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get a refund for the item?

I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!

It shows that the transfer on my account wasn't allowed.

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?

How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.

I am in desperate need to transfer funds from another account that i have into this one, how do i do that?

Could you explain why my card payment did not work?

What do you require for identification verification?

This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!

Is a bank transfer acceptable for topping up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i have the item refunded?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

It's been a week since you sent my card and I still don't have it.

I live in the EU.  Can I order one of your cards?

Does it matter if I use Visa or Mastercard?

What is this random charge of one pound doing on my account?

Can I get information on the identity checks?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund

Can you please help me in canceling my order.

How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

How much does it cost to top up by transfer?

What should I do if the atm eats my card?

How do I replace a card that's going to expire?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to retract my purchase.

I need to refund my item, can you please help?

Why are you keeping my money from me by declining my card? What is going on?

Why has my card payment not yet been applied to my account?

I was told I would be getting a refund but I have yet to see it

I transferred money but the balance hasn't changed.

unhappy with service need to delete account

Where should I look for my PIN number at?

I don't know if I made this payment on my card.

I made a payment but the app gave the money back.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a refund for an item

I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.

I was charged a fee when withdrawing cash, can you explain why?

I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?

What are the reasons to be charged a fee on card payments?

Do you have a tracking number for the card I was sent?

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

It looks like my top up didn't work.  Why?

I am still waiting for a transfer to show

I did a money transaction and dont have a receipt

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to cancel a purchase that I made the other day.

Are purchases returnable for full refund?

How can I fix this?  There is a double charge on my account.

What should I do if I think there are unauthorized transactions?

Can you tell me why I was charged to withdraw cash?

what documents do i need to verify who i am

I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

My statement shows an extra fee - what is it?

Tell me where I can find the auto top up feature and a little bit about it please.

Is there a reason why my card was declined when I attempted to withdraw money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the return policy?

I attempted to enter my pin to many times.

Is there a fee for sending out more cards?

I can't verify identity through the app.

What are these disposable virtual cards all about?

Is there a way to track the delivery of my card?

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

I've made a bank transfer but the money doesn't seem to be in my account.

Is it possible to get a card when i'm not in the UK?

Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made an online purchase and the order has not shown up. Give me my money back.

I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.

I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?

Why am I being charged for getting cash?

I haven't received money from a transfer?

Is there something wrong with the ATM? It would not let me pull cash out of my account.

Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.

Can I use your services without access to the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to cancel my purchase

I bought an item and now I want a refund.

Help, the ATM didn't give me all the money I requested

I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

I left my phone somewhere and can't use the app.

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

I don't have a virtual card - how do I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.

I made a mistake of transferring, can I cancel my previous transfer?

How many times can I enter a wrong PIN before it is blocked?

What is the process for getting an actual physical card?

Can I use my Apple Watch to pay for gas?

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need this item refunded

I found a transfer fee - is that correct?

I transfered my balance a while back.  Why doesn't my account reflect this?

Am I going to see a charge for a SEPA transfer?

What is the time frame for european transfers?

There is a card payment I'm not familiar with.

How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?

I took out money and there is a fee.  Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.

Can you please help me in canceling my order.

Where would I find top up by cash deposit?

The top-up verification code is not visible.

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

Transfer was declined, could not complete request.

Since I need to exchange currencies frequently, would you be able to offer me a discount?

How come my card payment has been declined?

how do I know where I can get money withdrawn?

Why are all my card payments being declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Canceling my order is what I need to do right now.

I already have a card and want to link it

Is there a limit on how many times I can use a disposable card?

There is payment showing that I didn't do.

I have been charged a pound for something that appears on my statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

I had to pay a pound more than I anticipated!

Can I get both a Visa and a Mastercard from you?

I got less cash because of the exchange rate.

My recent transfer didn't go through - why not?

Do I have to top up in euros if I use a card, or can I use a different currency?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me how to get a refund for something I bought.

What's the procedure for canceling a purchase?

Although I am not located in the UK area, may i still receive a card?

The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?

Can you tell me my code to get into the app?

I made a transaction to the wrong account!

What's the reason for needing to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.

I want to return an item for a refund can I do that?

I don't think the exchange rate was right.

I was supposed to get a refund but it is not showing up on my card

The ATM didn't give me what I asked for but my balance says it did

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

What's the reason my new card hasn't come?

What do I do if I find a debit charge that I know I didn't do in my billing statement?

I attempted to get cash in the ATM but I was denied

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to refund my item, can you please help?

If I bought something I didn't like, can I get a refund?

Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?

I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.

My balance is not what I thought it was following an ATM withdrawal

What is this strange payment in my account?

I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?

I want to transfer a sum of money from another bank account I have into this one

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i cancel this purchase?

Is it possible for me to top up with cash?

I found my card that I thought I had lost, I need to reactive it, please help.

What apps can I use to top up my account?

I want to add money to my card, what payments do you accept?

I need to renew a card that's about to expire

There's a cash withdrawal I am certain I did not make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am interested in cancelling a purchase

I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.

Can you transfer money to your card by bank transfer?

What do I do if I can't get my card out of the ATM?

I attempted to get cash in the ATM but I was denied

I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?

I want a virtual card that is disposable

Instruction: Given an online banking query, retrieve another query with the same intent