Question: My card was refused

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

Is the exchange rate the same on weekends as the weekdays?

I am just waiting for the transaction to be completed.

think someone is using my card with permission

What are my payment options for topping off my account?

Is it free to transfer money or is there a fee?

I can't seem to use my card. Can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you keep declining my payment?I tried several times with this card and it is just not working.

Is there an issue with my card payment as it has not gone through.

Why did I only get $20 when I asked for $100?

The transfer that I was trying to complete was declined. What was the cause?

If I am not in the country and I need to change my PIN, how can this be done?

Please show me how my friend can send me money.

When is my balance going to update, I just transferred some money

My exchange rate is wrong when I get cash.

I would like to change my name after marriage.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have enough money in my account, so why is my card being declined?

Tell me why my card payment was declined.

There are funds showing in my app that I did not receive.

There was a direct debit I don't recognize.

Was my transaction reverted with my card?

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

Do you provide cards to people not in the UK?

It's been a couple days how much longer do I have to wait for my transfer?

I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?

What should I do if someone else used my card?

If I was travelling abroad, would I be able to hold currencies in euros?

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Question: I don't understand why my payment was declined. I thought everything was ok.

Why won't you accept my payment? I keep trying with this card and it's not working.

What can I do if my card still hasn't arrived after 2 weeks?

What's the process for topping up by card?

Can you help me with my card, I think it's broke.

When will the money be made available in my account?

Can I transfer something urgently from China? How long does it take?

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Question: My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

Can you tell me why my card payment did not work?

I tried to withdraw cash and got declined, why is that?

As far as courtries go which ones are supported?

Where do I have access to a virtual card?

I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

Can you tell me why my transfer declined?

Do you have a list of cards and currencies you support?

Are purchases returnable for full refund?

The exchange rate from my card payment isn't right.

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Question: Why didn;t my payment work

I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.

I get a "decline" message when doing a transfer

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?

With my credit card i would like to transfer money.

When will I get a virtual card? I haven't gotten one yet

i used a check check yesterday to balance my account and it isn't showing up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

Can I use my virtual card to complete transactions for memberships?

This is terrible, i want to delete my account

Am I going to see a charge for a SEPA transfer?

Is it possible to have a discount for exchanging currency frequently?

I put some money in my account the other day but now its gone? Why is this?

My transfer says pending. What does that mean?

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is going on with it saying my card payment was declined?

I tried to make a purchase in the store but my card was declined.

Will it cost extra to add money to an international card?

When can I expect a transfer from Europe to go through?

Hoe do i use my credit card to transfer money?

I recently deposited some money into my account, but it still isn't showing up. What's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my payment been declined? I paid by card.

I tried to pay with my card and it didn't work

There is a withdrawal on my account that I don't remember initiating.

Your machine took my card. How do I get it back?

Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.

How do I make my card show up in the app?

Show me how to look at the source of my current funds?

How do I dispute a direct debit that I didn't do?

The transfer finally worked, but how long does it stay pending?

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Question: Why have you declined my card payment?

Could you please tell me why my card payment didn't work?

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

I got charged two times for a transaction

Do I need to do something to get a new card once it expires?

Why did I get charged twice for the same thing

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

My card payment had the wrong exchange rate

I wasn't allowed to transfer to my account

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Question: Why would you decline my card?

Why has my card been declined?  whats the deal?

I tried to use my debit card, but the payment did not work.

I think I have an extra transfer charge.

So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?

The currency exchange for my purchase in foreign currency is incorrect.

I made a mistake and performed a transaction on the wrong account!

I'd like to open an account for my kids can I do that?

When shipped to the US how long is delivery time?

I haven't received my PIN yet. Do I need to get it from you?

The cheque I sent a few days ago has not been deposited yet, what is the hold up?

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Question: Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.

Can you tell me why my card keeps getting declined every time I try to use it?

I bought an item at the wrong exchange rate.

Why am I being charged a fee on a card payment?

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

I tried transferring to an account but it won't let me.

I made a transfer recently but it has not changed on my dashboard.

I put some money in my account the other day but now its gone? Why is this?

I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

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Question: I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

I am inquiring about a $1 charge on my statement.

Can I transfer my paycheck to the account?

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

My balance is not right. It has not been updated for the cash or cheque deposit.

Please tell me how to get a card if I reside in the US.

The app is showing a direct debit payment that I never made

What should I do if my passcode won't work?

What do I do about a debit on my account that I didn't make?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment has failed.

Could you explain why my card payment did not work?

After transfering some money my balance hasn't changed.

Am I going to see a charge for a SEPA transfer?

What is not accepted in order for me to top up my account?

There is a payment made with my card that I don't recognize at all.

Why am I being charged for getting cash?

Can I have money transferred into my account at different intervals along my trip?

I see a direct debit that I didn't authorize

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you keep declining my payment?I tried several times already with this card and it is just not working.

I tried to make a purchase in the store but my card was declined.

Can it add money automatically while travelling

Help me!  When I was abroad, the exchange rate was wrong.

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

Are all European currencies available for holding and exchange?

how much does a card cost and why do you charge me

I just had a wedding and I want to take my spouses name.

Unable to complete transfer, states 'declined'

Help!  There is a cash withdrawl on the account that I didn't make!

I got less cash because of the exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The card payment I made didn't work.

I was just needing to know why my card got declined

Do you have an age requirement when opening an account with your service?

I did a cash deposit to my account, but I am not seeing it on my statement.

Why hasn't my son received the transfer I sent to him earlier?

If my card was lost or stolen can I re-link it?

Do you have a children account available?

Salary in GBP has been received. Does it need to be configured into another place?

When my card expires soon, how fast is the replacement card sent and what are the costs?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For some reason my card payment didn't work

My statement has a charge that shouldn't have been made.

I tried to get cash but it was declined!

i withdrew cash and dont see it reflected on the balance

When I bought something abroad, the exchange rate was wrong.

I'm still waiting on my new card to be delivered!

The cash abroad exchange rate is applied wrong.

Does it cost anything to transfer money for a top-up?

Where are the ATMs that accept this card?

Am I going to be charged for receiving  money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?

It seems like my card payment didn't work.

I did a transaction this morning and now I want to cancel it.

I transferred money to my account but it is not showing.

How much will I be charged for exchanging foreign currency

My card doesn't work. I can't get cash out at an ATM

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Question: My card did not go through in a shop

I thought I would have received my new card at this point.

How long will it take for my money to be deposited?

After my checque or cash deposit, my balance didn't update.

Your exchange rates are coming from where?

I accidentally exceeded my PIN tries.  Please advise.

I didn't make a payment that shows in my app.

How can I receive my salary with a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

I've tried many times to make a payment, but it's not going through.  What's wrong?

I deposited money in the form of a cheque, but my balance has not increased.

How old do you need to be to use the banks services?

I have a new card and need to activate it

I urgently need to transfer something from China. How long can I expect it to take?

Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.

How long will a transaction to a friend take?

I want to top up from my Apple Watch, can I?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?

I want to reverse a transaction I did this morning

The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?

Who can I speak with regarding a lost card?

I was charged multiple times for one transaction.

I just got married and I need to change my name

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you know the reason why my card payment was declined?

It looks like my card payment was sent back.

How does a disposable virtual card work?

When exchanging currencies, is there an extra fee?

My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I know there's money in my account, why did my account decline me?

I was so embarrassed. Why didn't my payment clear?

It seems that the rate I got is incorrect.

What do I need to do to get my new card which I have requested 2 weeks ago?

I need to deposit my virtual card, how do i do that.

My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!

Why are my transfers and purchases keep getting declined?

My transfer failed, why did that happen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was so embarrassed. Why didn't my payment clear?

I was just needing to know why my card got declined

I did a cash deposit to my account but my balance is still the same. What happened?

Can I transfer money using the SWIFT service?

The exchange rate is incorrect for my cash withdrawal transaction.

I did not get the right amount of cash from the ATM.

The fee charged when I changed rubles into British pounds was too much.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment didn't work

Can you tell me why my card keeps getting declined every time I try to use it?

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

What is the reason when I tried to pay contactless at the bus, it didnt work?

If my account is low in funds, can I set an auto top-up?

Am I able to return an item for a refund?

Are there fees for receiving a SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

For some reason my card payment hasn't worked. what can I do to look into that?

I transferred money from one account to another account and I charged a fee for it. Why is that?

top up for my american express card is not working

So, my transfer is showing as pending, when will it actually go through?

I have questions about how to transfer money to my account.

How do I dispute a debit that I didn't make?

Why was an extra charge added when I used my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't you accept my payment? I keep trying with this card and it's not working.

Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.

My transfer did not work, what was the reason?

I can't remember my app code, can you reset it?

Can you tell me the countries you provide support for.

If I make a mistake can I cancel the transaction?

I would like to get both a Visa and MasterCard?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

You sent me a card and now I want to link it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The card payment is declined.  Please inform me why.

I tried to pay with my card and it didn't work

Can you tell me where my readily available cash has come from?

Why does my statement show an extra fee?

If I exchange foreign currency, are there any other charges?

Is it possible for me to top up with Google Pay?

Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?

My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.

Why would the ATM machine fail to give me the cash withdrawal I requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't my card payment work?

I want to reset my passcode, how can I do that?

My card was declined but it shows as multiple charges?

There is a direct debit that I didn't set up, what should I do?

I didn't make these transactions. Is someone else using my card?

There's been a transaction to the wrong account.

I answered so many questions about my identity. Why do you need this info?

What are the restrictions on the virtual cards?

I cannot get to my app, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment wasn't accepted.

I tried to pay with my card and it didn't work

phone is gone, dont want others to access account information

I have a duplicate payment on my account

Why did the cash deposit not show up in my account?

Can I use google play as my primary app to Top up?

I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem

If there isn't much money left over, will it top-up automatically?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had a decline on my card. Why?

my payment was rejected, do you know why?

I have a payment in my statement that is off

what currencies can I receive my salary in with this?

Why do I have to give you my drivers license

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I could not use my card in a store.

What do I need for the identity verification?

Can I give a second card for this account to my daughter?

My card shows a cash withdrawal I don't recognize.

I was declined when I tried to take out cash!

How do I get my cash withdrawal to show?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.

I'm sure I have enough money so why didn't the store accept my card?

Why am I being a charged for using my card?

How long will it take for my payment to go through?

I see a direct debit transaction in my app that I didn't make.

How much are the fees for adding funds using an international card?

I am dissatisfied, I would like to close my account.

How come the ATM won't give me my money?

I was charged the wing amount for an item.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For some reason my card payment hasn't worked. what can I do to look into that?

My card failed to work when I was shopping in a store

Why do I see an extra fee on my statement?

How do I report a cash withdrawal that wasn't me?

Will I get charged on a foreign currencies exchange?

I just moved. How do I give you my new address?

Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.

Do you provide currency exchange to Euros?

Someone must have found my card details as I don't recognize these transactions.

What's the process of changing from GBP to AUD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

What may be the reason that my transfer did not go through?

I want to top up by using a credit card, which ones do you support?

how long does it take to reflect in my balance a top up

Can you tell me if I can track the card you sent me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was not accepted in a shop

I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.

i am under 18 and i am trying to verify my id. why wont it work?

There was an extra charge when I used my card

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

This stupid system is not letting me prove my identity.

My salary is in GBP, do I need to exchange it before putting it into my account?

Would it be possible to activate my card?

Can you tell me if there are limits to disposable virtual cards?

I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not sure why the card payment didn't work.

Can you check the exchange rate on a cash transaction I did overseas

i received my American Express in Apple pay, is there a reason why top up is not working?

There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.

Is there anywhere  In the  Eu  this card can not be delivered in

What is the process to link the new card?

I am not able to make a purchase because there is an issue with my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain the payment that was declined!

My card failed to work when I was shopping in a store

What is the first step I need to make for being able to access my account?

Can you tell me my code to get into the app?

I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?

How does a bank transfer for topping my account work?

I would like to know why so much identity information is required?

My purchases from this morning are showing up as payment pending. Can you tell me why?

Is it possible for me to set up separate accounts for my kids?

I need to know the if there is a limit on the amount for auto top-up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

Why is there some cash that I did not deposit in my account?

I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.

Would you be able to offer me a discount, since I need to exchange currencies frequently?

Do I need to do anything? My phone was stolen yesterday.

I was spending cash with my card and got a fee.

Why did I get charged a fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.

How can I change the currency I'm exchanging from AUD to GBP?

Is there a limit to using a disposable virtual card?

Why is this not letting me exchange crypto? I need help making this transaction go through.

My card has been pending for a while, what should I do?

My salary comes in GBP can I change my options somewhere?

There is an extra 1£ charge on my app. Why did you charge me extra?

My app is showing a cash balance that I did not receive.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.

my card payment has been declined, do you know why?

I deposited some money, but the balance has not changed.

I think there has been a mistake on my exchange rate for this purchase.

I was declined when I tried to withdraw cash!

I just saw a fee on my account. When do these get charged?

I can't see a top-up top-up verification code.

How can I receive my salary in another currency?

Why did my payment go back to my account when I bought something?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My credit card has been declined.

Can you tell me why my card payment did not work?

what amount of time does it take for a transfer to reflect and be available

Can you tell me how many currencies I can hold?

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

Will it cost extra to add money to an international card?

Who can purchase a disposable virtual card?

I need a single use card for shopping online

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I couldn't pay with my card

I was just needing to know why my card got declined

I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?

I transferred some funds but I don't see it

Are there going to be fees from adding money with an international card?

There is a direct debit patentp that I haven't authorized.

Can you tell me how to tell where my funds come from?

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

Can I use my account without verifying identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?

I'm still waiting on my new card to be delivered!

How can I fix my card if the contactless function didn't work this morning?

What is the charge for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card failed to work when I was shopping in a store

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

What are the reasons a beneficiary would be denied?

Why was I unable to complete my transfer?

When will I receive the cash payment from the check I deposited?

Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.

oh my god I lost my card! what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why my card payment did not work?

I think there is a mistake.  I am being charged twice.

How do I replace my card before it expires?

Is there a way for me to check my balance?

The ATM didn't give me the amount I asked for

How long does it take for pending to go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was rejected

Why was my payment declined? I keep trying my card but it's not working.

Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

I didn't do a payment and I have it now.

How can I transfer some money into a foreign account?

Can you explain the transfer fee that I was charged?

I thought I was going to receive more currency?

why can't my beneficiary make transactions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I use my card, it says decline?

The store card reader would not accept my card.

Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.

ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!

When will I have access to my pin number?

I just got refunded for my purchase over two weeks ago

What are the requirements to open an account for a minor?

Can I use American express with apple pay? Why does it make my top up not work?

I made a bank transfer but it doesn't seem to have gone through?

Any place that takes Mastercard would be fine.

I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment was not successful.

Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.

A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

I need help fixing my contactless. It's not working anywhere I go today.

Why is the cash not showing in my account for the check I deposited?

I noticed the exchange rate for cash withdrawal isn't right.

How do I set up an account for my children?

Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.

My statement shows charges for things I never purchased. Were my account details stolen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.

What are the reasons to be charged a fee on card payments?

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

How do I close my account, since I'm dissatisfied?

What are age requirements for opening an account?

How can I access my account when I have lost my phone?

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment has been declined

Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!

Please tell me, do you use Visa or Mastercard?

How can I check on the delivery status of my card?

Please help me.  My disposable virtual card won't work right.

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to make a purchase in the store but my card was declined.

my phone was taken yesterday, what should I do about my account?

I think there's a purchase at a store that I didn't go to.

Is it possible to have more than one disposable card?

What is the fee for accepting money from a foreign country?

Is there a function where I can top-up automatically?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

I just transferred some money. Why was I charged a fee?

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had a card payment that was declined.  Why?

I should only have one charge, but it shows two.

I'm dissatisfied with the service and would like to terminate the account.

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

How can I move money from my account at a different bank to the account I have at this bank.

For what reason can I not transfer money to a beneficiary?

I must change my PIN as soon as possible.

app malfunctioning, does not know its me

I have a second credit card from the US. Will you take it?

Can I change my PIN without going to a bank branch?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I keep trying to make a payment, but it doesn't work.

Do you know why my card payment has been declined?

How do I switch to a different currency?

Will I receive all the money sent to my account by SEPA transfer?

Can you let me know why my cash withdrawal is still pending?

Are there going to be fees from adding money with an international card?

I need to refund my item, can you please help?

is there a way i can see source of money?

I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?

Why was an extra charge added when I used my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an issue with my card payment as it has not gone through.

would I need to pay extra for exchanging currencies?

What is the cost for currency exchanges?

How long does it take for the transfer to go through?

Why does a cash withdrawal show as pending?

How can I lookup the source for my available money?

I need help- I got mugged yesterday and they took everything so I can't use the app.

What is the length of a transaction completion?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my card declined

Why was the payment on my card declined?

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

How come my card payment is still pending?

How old do you have to be to open an account?

Is it possible to top up using a cheque?

What should I do?  My card has been stolen!

When can I expect a transfer from Europe to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my card payment get declined?

Please explain why my payment was declined? I thought everything was good.

I cannot view the refunded amount in my account.

How do I delete my account? I am dissatisfied with the service.

Explain to me how to verify the top-up card.

I think there is a mistake.  I am being charged twice.

My balance is not what I thought it was following an ATM withdrawal

My card is stuck inside the ATM, what am I supposed to do?

Where can I located the auto-top up option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wasn't my card payment accepted?

Everything seems fine with my account, so why did it decline my payment?

How come my cash withdrawal came with an unnecessary fee?!

The exchange rate for me was wrong when I was abroad.

I want to do a cash deposit to top up. How do I do this?

Where did the  €1 fee in my statement come from

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

There is a strange payment on my card and I don't know what to do.

If I top up using a European card is there a charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was the payment on my card declined?

my payment was rejected, do you know why?

I would like to verify my source of funds.

Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.

How long do transfers take to show up in my account?

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

When did you start charging to make a withdrawal? How much is it now? I always thought it was free.

I was blocked by using the wrong pin too many times, can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card would not work at a shop.

It seems like my card payment didn't work.

What do you use to figure out the exchange rate for the card?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

How long does it take for money to reach my account?

I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?

I am unable to use my top-up on the app. Could you explain this to me?

i live in portugal. do you operate here?

How much do I have to pay to accept an international transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment has been declined!! What's going on, I thought everything was alright and working well?

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

I cannot get my virtual card to function.

Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

Do I have to go somewhere to activate my card?

I can't find how to top up my account with a check.  Where is that?

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

I did not receive the correct amount of cash.

Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You have declined my  payment.

My transaction from earlier needs to be reversed.

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

Can Google Pay be used for top up, please help?

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

I need a number of disposable cards everyday.

I would like to know which fiat currencies are recognized by your organization.

I found my card. How can I put it into my app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!

How do I check to see why my card payment was declined?

How long will it take to verify my account?

I want to top up my account. What payment methods are supported?

Bank transfer to account did not show up, please help?

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

I got a strange fee when I used the ATM.

They said I would get a refund but I don't see it on my statement.

I needed cash from the ATM but I couldn't get it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I check to see why my card payment was declined?

Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.

I want to op up my account by using bank transfer. How do I go about it?

How do I know where my money comes from?

I am using the app, and I see cash withdrawals that I did not authorize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you explain why my card payment did not work?

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

I'm dissatisfied with the service and would like to terminate the account.

I need to check status as my friend hasn't got money I sent.

How do I use the app to exchange currencies?

I want to reverse a transaction I did this morning

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A shop I go to didn't let me pay.

I've tried many times to make a payment, but it's not going through.  What's wrong?

Why is there an extra fee on my statement?

I would like to have a physical card to carry around and use. How can I get one?

What do you do with all the identity information you're collecting from me?

How do I request a disposable virtual card?

How can you transfer my salary to my correct currency?

Why am I being charged extra when I withdrew money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had a problem with my card payment, can you help?

my card payment has been declined, do you know why?

How do I go about transferring money into my bank account?

How do I use the app to exchange currencies?

I did a transfer.  What is the extra fee?

How do I activate auto top-up when traveling?

The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.

How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.

what is the cost for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you please tell me why my card payment didn't work?

my payment was rejected, do you know why?

I just checked and my payment was cancelled, why?

What to do if my physical card is not working?

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?

I was charged an incorrect exchange rate for a withdrawal.

What happens if I deposit a cheque accidentally?

How do I get a virtual card on my device?

What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment has been declined, why?

I can't use my card because it is not working.

Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.

I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.

I do not recongize a payment in my account.

How do I find out where my funds came from?

Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.

Is there a cash withdrawal fee? Because I just got charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

I used my card top-up but all of the money is missing.

I'm not able to withdraw money from the ATM but I'm not sure why.

Do I get to have one of those virtual cards I've heard about?

Questionable transactions on my account.

I tried transferring money to a beneficiary, however, I was unsuccessful.

I see an unfamiliar payment on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my payment was rejected

Do you know why my card payment has been declined?

the transfer went through but now it has been pending for quite a while. i need this to go through already

How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.

Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.

Which cards and currencies are supported?

I still have not received an answer as to why I was charged $1.00 in a transaction?

Can you explain why my payment is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It seems like my card payment didn't work.

can the delivery be specific to my needs?

Help me.  My phone has been lost or stolen!

Will I get charged on a foreign currencies exchange?

Why was I charged for payments? You didn't warn me about additional fees.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why couldn't I use my card at a store?

Are there any places that I can't use the disposable cards at?

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

Is there an age limit to when my child can use these services?

I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?

I'd like to open an account for my children. How can I do that?

Which card would I get, Visa or Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card wasn't working in a shop

my card payment has been declined, do you know why?

What can I do if my card details where stolen from my car? I think they used my card to buy gas.

A card has been sent to me, how do I track it?

I don't have the means to prove my identity.

What kind of ATMs would this card be accepted at?

A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

I got a new card and can't find where to link it.

Is this app capable of exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment for my card is not working

Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.

I got a message saying I made a withdrawal from the bank machine, but I did not.

I live in the EU.  Can I order one of your cards?

Why do I see a random withdrawal in my app?

What does it mean if it says that my payment is pending?

I tried activating my plug-in and it didn't piece of work

I'm still waiting for my card that was issued a week ago. What should I do?

I goofed up and used the wrong account.  Please help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card did not work at store.

my payment was rejected, do you know why?

Why was I unable to finish this transfer?

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

There's a payment with my card that I definitely didn't do myself, never seen that name before.

Can I use a credit card from the US to top up?

I sent money to someone but they haven't gotten it, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not sure why my card didn't work

I tried to pay with my card and it didn't work

I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

I would like to have assistance with activating my card.

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

No Visa please. I want to continue with Mastercard.

Why is there a $1 charge on my statement?

Can I get a card even though I live in the US

My identity isn't being accepted, what should I do?

I think the exchange rate is wrong for my ATM withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain why my payment was declined? I thought everything was good.

Everything seems fine with my account, so why did it decline my payment?

I need to withdraw money. Where can I do that?

I managed to drunken block my card :(( Help!

Are there any restrictions for the disposable cards that I need to be aware of?

What was the extra charge for using my card?

The refund isn't appearing in my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment didn't go through.

If my card payment isn't working what do I do?

How many transactions can be made with a disposable card?

How would my friend be able to send me money?

What if I type in the wrong PIN too many times?

Explain why I can't do a transfer to an account.

My card has not been delivered yet and its been a week since I ordered it, please help

Can you please explain the topping up transfer process?

What is the exchange fee that is charged?

I paid with card and I was charged a fee

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment won't work.

I do not know what this cash withdrawal is

Why do I have a charge for an ATM withdrawal? I thought these were free?

Why is there a direct debit set up in my name?

Why hasn't my transaction arrived to my friend yet?

I sent some money and the account hasn't recived the transfer I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my card payment has been declined, do you know why?

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

I would like to know if I can top up with Google Pay.

Why does my statement show an extra fee?

I'm still awaiting for the completion of the transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my card declined in a shop?

Why has my card been declined?  whats the deal?

I made a deposit in the ATM and it has not cleared

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

I have made a recent check and cash deposit that isn't reflected in my balance.

I was getting some cash out of the ATM but it cancelled on me without warning.

What should I do since my card is trapped in the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to pay with my card and it didn't work

Why has my card been declined?  whats the deal?

My wallet isn't showing my top-up, did I do something wrong?

Help me order a new card that's going to be expired soon.

I placed my order a week ago. Is it ok that my card isn't here yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.

my payment was rejected, do you know why?

I need to transfer something ASAP from China, how long will it take to post to my account?

Could I get a MasterCard and Visa from you?

My American express works with my apple pay, why is top up not working?

I used my card to top up but it's saying it is still pending. What does this mean?

I topped off my card is that something you will charge me for?

My card is about to expire. What do I need to do to keep using my card?

Can you tell me what are disposable cards for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my card was refused, why?

If I want to get an account for my daughter, can I do that?

May I get my salary paid out in a different currency?

I didn't set up a direct debit payment on my account.

I was wondering, Can I get my pay in another currency?

Is there any type of fee for currency exchange?

Can I directly deposit my salary to this account?

I made a transfer and was charged an extra fee!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I tried to pay in a store my card din't work

Why has my card been declined?  whats the deal?

I have my card now how do I activate it?

I'm wondering how long it takes for my money to get to me after a bank transfer.

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

I've been waiting a while for my card, is there a way to know when it will arrive?

I require verification of my source of funds.

Why is there a 1 euro fee on my statement?

Just received my replacement card, what steps do i need to take to activate it?

I'm waiting for my transaction to complete.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Everything seems fine with my account, so why did it decline my payment?

I'm sure I have enough money so why didn't the store accept my card?

I would like a  physical card sent to me.

I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?

Can I transfer money to my card via bank-transfer?

Why can't I buy cryptocurrency on the app?

I am having problems with my contactless.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my new card declined?

How can I stop someone from using my card after I lost it yesterday.

Can my account have different types of currency in it.

I lost my card and need a new one, will it cost me?

Why is the exchange rate different than expected on my transaction?

i made a payment with my card and was charged a fee, why would you do that

A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

The balance does not appear to have updated.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my card been declined?  whats the deal?

I was just needing to know why my card got declined

Did I not get my refund? I don't see it.

My card isn't letting me purchase something and I wanted to know why.

Can you tell me why my transfer declined?

If I need an additional card, is there a fee for that?

Is it possible to get both Mastercard and Visa card from you?

The cash I deposited using the ATM is still pending

I got a message that my transfer is not possible.  What is happening?  I need this to go through please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would a card payment be declined?

I made a payment and it is showing up twice

What can I and can't do with the disposable cards?

I heard you have virtual cards. How do I get one?

What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.

How do I get Top Up to work in Apple Pay?

I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?

What is the maximum transactions I can use on a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me why my card payment was declined.

Do you know why my card payment has been declined?

The other bank confirmed a transfer I made, but this account is not reflecting it yet.

Why is there an additional fee showing on the statement I received?

What's the problem? My card keeps getting declined for top up. I need to know what is going on.

My credit card got declined for top up! What's going on? Can you check on why it didn't go through?

Can I get information on the identity checks?

Why were there additional charges when I transferred funds?

Where in the app do I go to make my new card show up?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Reason for my card to decline

If my card payment isn't working what do I do?

What reasons could cause my top up to be reverted

I can't figure out how to change GBP to AUD, what do I do?

I can't use my card because it is not working.

I made a purchase this morning, and it is showing as pending.

I was charged an extra pound for no reason. Why is that?

I was not distributed all of cash that I requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm sure I have enough money so why didn't the store accept my card?

I was just needing to know why my card got declined

How do I get this damn virtual card to work?

How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...

How many disposable  cards are available per account?

I just checked my account on the App and there is a payment on there that I did not make.

The app is not able to realize that it is me.

Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?

I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my card payment isn't working what do I do?

I made a card payment but it didn't work. Why not?

I was unable to transfer money to a beneficiary.

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

How can I solve my issue with holding multiple currencies?

How long does it take for a purchase to go from pending to authorised?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a card payment but it didn't work. Why not?

Is there anyway to bypass identity verification?

how much will I be charged for making a transfer?

In which stores can I shop with this card?

When do i get charged a fee for using the card?

Why do you need to perform identity verification?

What do I do if I completed a money transfer but the recipient hasn't received it?

There's a duplicate charge on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my payment declined? I keep trying my card but it's not working.

Do you know why my card payment has been declined?

How long does it take for a transfer to post

What currencies does google pay top up accept?

How much does it cost to top up a US-issued card?

What are the countries that you operate in?

Can I use my bank account to send me more money?

Please help revert my transaction from this morning.

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my payment was rejected, do you know why?

The store card reader would not accept my card.

I am angry that I got charged for using my card.

Is there a reason my cash withdrawal was declined?

I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?

I deposited money in the form of a cheque, but my balance has not increased.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you know why my card payment has been declined?

The store card reader would not accept my card.

How are foreign exchange rates determined?

How long does it take for a cheque to post to your account?

I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

A WD was just made on my account, but it was not me and I still have my card.  What to do?

Does it cost much or take long to get a new card? Mine is about to expire.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why my card keeps getting declined every time I try to use it?

The store card reader would not accept my card.

In what increments can I top-up my card?

Do I get a discount if I exchange currencies a lot?

Tell me why my topup wouldn't go through?

You advertise no fee when paying with a card then my statement shows a fee.

I made a transaction at an atm and was charged extra for it.

What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are all my card payments being declined?

Why hasn't the transaction I did to my friend arrive yet?

I tried to buy something and it was declined and my transfers keep getting declined, Why?

I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?

I forgot my pin and am blocked now. Can I reset it somewhere?

Can I transfer money using the SWIFT service?

Someone mugged my and stole everything.  I can't use the app.  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was just needing to know why my card got declined

Can you explain more about why should I verify my identity?

How come I did not get a virtual card yet?

The exchange rate for my electronic payment is incorrect.

Can I track when my card will be delivered?

Why was I unable to complete my transfer?

Why does my transfer still say it is pending?

How long will I have to wait for my money to be in my account?

I did not get the right exchange rate while getting my cash out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've tried many times to make a payment, but it's not going through.  What's wrong?

The store card reader would not accept my card.

There is a mysterious debit transaction on my statement

Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.

I do not understand what this particular direct debit is ?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

I can't figure out how to unblock my pin number. Can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Card payment didn't go through.

The store card reader would not accept my card.

Why hasn't my withdrawal shown on my statement?

A direct debit payment that I didn't authorise shows up in my app.

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

Can I use a disposable virtual card for any purchase?

I had a payment reverted and would like to figure out why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment doesn't work.

The store card reader would not accept my card.

What's the best way to use a cheque to top up?

My wallet doesn't show my recent top up.

I am waiting for the money to enter my account. How long does it take?

I want to top up by transfering accounts, What do I do?

I attempted to get cash in the ATM but it was not authorized

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't received my transfer funds yet, where are they?

I am still waiting for a transfer to show up

I paid with my card and was charged extra

What does it mean if my cash withdrawal does not show up properly?

Can you please explain disposable virtual cards for me?

why is there a service fee on my statement?

Can you help me? I have a duplicate transaction on my account and I don't understand why.

I just received my card and I'd like to activate it.

I would like my refund for this item I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Pending still shows on this transfer, why?

I am still waiting for a money transfer to process.

I need to find the top up verification code

I tried topping up my account but it failed, can you help me?

Why is my balance still the same after a cheque deposit?

Can i make transactions before identity verification?

I want to use my card, how would I activate it?

Why is this fee being charged to me after using my card?

I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.

Why was I charged this extra fee while doing a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer says pending. What does that mean?

How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?

Why do I get declined when I try to withdraw cash?

How long does it take for a cheque to post to your account?

It's been some time since refilled the top-up.

Can I have another card in addition to my first one?

I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

Am I allowed to use different currencies?

I'm dissatisfied with the service and would like to terminate the account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.

How long does the "pending" period of a transfer take?

Why wouldn't my contactless work for the metro?

I thought transfers were free, why was I charged?

I should not have been charged a fee for my transfer.

How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.

I did a cash deposit to my account but it doesn't show up

Why was my transaction charged an extra fee when paying with my card?

I couldnt transfer money from my account.

Is American Express supported for adding funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a pending transaction

I sent a transfer and it has been pending for awhile. How long will it stay pending?

Are there any charges for topping up a US-issued card?

should i contact customer support if i can't edit details

Can you tell me more info about virtual disposable cards?

I see cash in my app but I did not get it.

I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.

I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer recently but it has not changed on my dashboard.

How long do transfers take, mine just says pending?

Why is there an extra charge on my statement.

I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?

How long does a check take to show up in the account balance?

I tried my PIN too many times and now my card won't work!

What types of top-up methods do you accept?

How can I open an account for my children?

My payment didn't work and the money is in back in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a pending time on my transfer?

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

Do you charge if I use a European bank card for top up?

What apps can I use to top up my account?

I can't get my Google Pay Top to work. Are there any issues on your end?

I need to know which flat currencies are supported by you.

I think when I withdrew money when out of country the exchange rate was wrong.

Hello, what is a virtual card and how do I get one?

Why hasn't the transfer shown up in my account yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a money transfer to show up?

The transfer was accepted but now it's stuck on pending. When will it go through?

I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.

Will I be charged a fee to top up using a debit or credit card?

What documents do you need to verify my identity?

My identity hasn't been verified.  Can I use my account?

Why was I charged a fee for withdrawing money?

I need a new card, my old card is expiring.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending."

My card was declined but it shows as multiple charges?

The exchange rate that was applied for an international purchase was wrong.

There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.

Why did my transfer fail?  What can I do?

How many days do I have to wait for the transfer to reach my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still waiting for a transfer to show up

My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?

I need to know which fiat currencies I can use with you.

I didn't make a payment that shows in my app.

I don't recognize a charge on my statement.

I want to find out what happened to my new card?

Can I change my PIN without being physically present?

What is the meaning of a pending payment?

Could you tell me why my top up isn't showing in my wallet?

I have been charged twice on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't figure out why a transfer is still pending?

How long will my transfer be pending for?

I entered in the wrong PIN.  Please help me unlock my account.

My card shows a cash withdrawal I don't recognize.

Change of location, need to change details

Is there a way to change my PIN without having to go to the bank?

I am using the app, and I see cash withdrawals that I did not authorize.

What should I do if I want to get another card for someone in my family?

What is the estimated date for delivery to US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my transfer say it is pending?

Could you please help me figure out why the seller has not received their money after I sent it.

Is there a discount for multiple currency exchanges?

My card is about to expire. What do I need to do to keep using my card?

Will this app allow me to exchange currencies?

Why isn't my cash deposit showing up in my account?

European bank card for top up will come with any extra fees?

Can i receive transfers from my employer to this account?

Is there a problem that makes my payments show pending?

Is there a way to use a cheque to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.

I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.

How do I activate my card so I can start using it?

Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.

Are there going to be fees from adding money with an international card?

I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?

Someone must have found my card details as I don't recognize these transactions.

How do I link a new card to an existing one?

How many active transactions can I make with a disposable card?

My purchase from this morning still is pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

i withdraw cash from the ATM and was charged a fee

I'm not sure how disposable virtual cards work. Please help.

I bought an item and the exchange rate was wrong.

I don't know where the top-up verification code is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer hasn't appeared yet

How long will a transfer be pending for?

I was unable to transfer to another account.

If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?

An overseas cash transfer did not work correctly

Can I change my PIN without going to a bank?

How long does a bank transfer take to show up in available funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

My top-up seems to be pending for a long time?

Can I transfer my paycheck to the account?

How long will this transfer from europe take?

I got this stupid fee after taking cash out, why?

Why were there additional charges when I transferred funds?

Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

I'm not sure what to do about the PIN, because I don't have one yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.

Why is a transfer I did recently still processing?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

Should my cash withdrawal still be pending?

Help Me!  I lost my card.  What should I do?

How can I request cash back? The ATM just gave me a different amount than what I've been charged though...

After purchasing an item I noticed the exchange rate was incorrect.

Is there any way to get another card on the same account?

Do I have to pay extra if I use an international card to top up my account?

Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will a transfer be pending for?

Would you be so kind as to activate my card? Thanks

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

I have a second credit card from the US. Will you take it?

My virtual card is just not going through.

Why would my payment for my card show as pending?

I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?

My phone was taken yesterday, is there something that I need to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain why my payment is still pending?

I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?

How can I create a disposable virtual card?

Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.

If I wanted to change my PIN, how would I do that?

I need to order a new card as my other one was stolen.

I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.

What is the meaning of a pending payment?

I must change my PIN as soon as possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my transfer pending?

Why is a transfer I did recently still processing?

I must quickly transfer something from China, and I need to know how long it will take.

I want to see what this fee is on my card payment.

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

Why am I still not able to see the money I deposited a week ago? This is urgent!!

The exchange rate was different when I got cash

what is this extra charge with my purchase?

I was charged a fee when withdrawing cash, can you explain why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The transfer was accepted but now it's stuck on pending. When will it go through?

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

My app is displaying a payment I didn't make

Which flat currencies are supported for holding and exchange?

I bought something with my card and I was charged a fee

When I made a transfer I was charged extra.

What is the process to create a disposable virtual card?

I would like to have a physical card to carry around and use. How can I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: So, my transfer is showing as pending, when will it actually go through?

Why didn't I receive the right amount of cash at the ATM?

Questionable transactions on my account.

I no longer have my phone, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm confused as to why my transfer is still listed as pending on the website.

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

I am not recognizing a debit payment from my account.

Where are you getting your exchange rates from?

I want to use my card. How do I activate it?

I think there is a mistake.  I am being charged twice.

There is an extra $1 charge on my statement, why is that?

How do I order a replacement for stolen card?

Is it possible for me to top up with Google Pay?

I tried activation my card and it didn't employment

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a transfer that is pending.

What is your shipping policies for cards?

I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?

Is it possible to obtain both a Visa and a Mastercard from you?

I put money into my account in the form of a cheque, but my balance did not change.

I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!

How do I open an account for my children?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?

The exchange rate was incorrect for this item I bought.

I had to pay a pound more than I anticipated!

There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have an outgoing transfer

I received a refund, however I cannot see it in my account

So much time has gone by, the pending status shouldn't still be there shouldn't it?

When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.

I just had a look at my statement. Why have I been changed for using the ATM?

What flat currencies do you support for holding and exchange?

There must have been a mistake, why was I charged an extra pound?

Why was my exchange rate a different amount than usual?

When I got cash, my exchange rate was off.

Isn't my top-up supposed to mean its complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: when will my transfer clear

I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?

I returned something to a  store but can't see my refund.

Why hasn't my transfer from Europe gone through?

I did a transaction this morning and now I want to cancel it.

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

I want to cancel the transaction I made earlier

Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?

I am unable to use my card for some reason.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What am I supposed to do if the funds haven't show up from a transfer completed this morning?

how long will it take for my transfer to stop pending

I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?

I think something went wrong, I didn't get the right amount.

I already have an account. Why can't I use it unless my identity is verified?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know why a money transfer is available.

Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

Can you tell me why a refund I'm owed is not showing on my statement?

What documents do I need to get together to verify my identity?

Should I be seeing a fee applied for my money transfer?

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

How do I find out where my funds came from?

I don't recognize a charge on my statement.

Do I have a $1 extra fee on the statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a transfer that is still pending.

Why am I seeing a fee for transferring money?

please help me with this transfer, for some reason i can't transfer to a cryptocurency account

I purchased this item and would like a refund

I didnt get the correct exchange rate for getting cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?

Can you tell me when my money transfer will go through

I think my card payment has been reverted

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I must change my PIN as soon as possible.

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

How long will I have to wait for my money to be in my account?

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

What do I do to verify my source of funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for pending transfer transactions to post?

When will my transfer move from pending to confirmed?

Can you explain more about why should I verify my identity?

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

i didnt make these transactions, i think my card details might be stolen

Why is the payment on my card still pending?

Can I see the source of my available money?

Why am I unable to withdraw my money through this card?

It looks like my card payment might have been reverted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money transfer has not yet occurred

Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.

Can you tell me my code to get into the app?

Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?

I looked at my statement and found a payment I and found a mistake.

how many uses are the disposable cards good for?

I notice that I have a card payment that's been cancelled.

I am worried about fees for top up cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a pending money transfer

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

When I received my cash, the exchange rate was wrong.

I have a withdrawal waiting to go through.

I think there's a purchase at a store that I didn't go to.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer is still pending, why?

Why is the transfer still pending?  Can I do something?

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

Why was I charged extra when transferring?

Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.

I've been waiting since Friday, where is my money?

I do not think the pop up went through yet.

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

Why is there a cash withdrawal I didn't make?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

How long do I wait for a transfer to take?

I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.

My card was stolen. What do I need to do?

I put money in my account a week ago but its still not there?? What happened to my money?

I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?

I would like to track the card you sent to me.

What is the estimated time on an urgent transfer from China?

Can you tell me more info about virtual disposable cards?

What are the top up fees for using an European bank card?

I was charged a fee when I transferred my funds, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my transfer still say it is pending?

How long do I have to wait for the transfer to be finalized?

I put cash in my account, but I don't see it.

Why didn't my transfer get to the recipient?

I'm trying to verify my top up card, how do I do that?

I paid two weeks ago and just got refunded

Can I choose between Visa or MasterCard?

When can I expect money to be transferred to my account?

i put money on my card and i dont see it on the balance

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is it taking so long for my pending transaction to post as cleared?

Do I have an option between Visa and MasterCard?

I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?

I deposited cash into my account and I'm having trouble seeing it on my account.

I was charged several times for something

On my transfer there was a "decline" message

I recently made a transfer that I would like to cancel

I would like to verify my source of funds.

Can I use this app to exchange currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still waiting for a money transfer to appear.

How long will my transfer be pending for?

Can you tell me how transferring money into my account works?

Who do I talk to for transactions debited twice?

This disposable virtual card is not working.

Soon my card will expire, how do I get a new one?

How long do transfers take to show up in my account?

Why is there an uknown charge showing on my account?

It's been a couple days how much longer do I have to wait for my transfer?

I was charged a hidden fee when I paid with card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does it show that my transfer is still pending?

What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

what is the correct exchange rate for getting cash

I have transfered to my account before but it is being declined now?

It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

There is a strange card payment I don't recognise.

I'm seeing a direct debit payment that is not me.

I'm not sure how to provide my identity.

Could not complete transfer, states 'declined'

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you please help me figure out why the seller has not received their money after I sent it.

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

If I don't live in the UK, can I get a card?

My credit card was just denied for top up! Can you tell me why this happened and what's going on?

I logged in wrong and am blocked, how do I log in?

Do you have to be in the UK to get a card?

The amount of cash I requested to withdrawal did not match what I received when exchanged

I have to make several disposable cards per day.

I cannot get to my app, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent