Question: I need my payment in another currency

My salary comes in GBP can I change my options somewhere?

Is it possible for a person who lives in the US to get a card?

In regards to top-ups, can I do them via Google Pay?

I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?

How long does a top-up take to go through?

How can I tell if someone else is using my card?

Can you tell me what I need to do to have my pin changed?

What does it mean if my top-up has not gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I receive my salary with this in another currency?

My salary comes in GBP can I change my options somewhere?

Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

A withdraw I tried to make at the ATM was declined I don't know why.

I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!

Can you tell me where my readily available cash has come from?

Can top ups be done from an apple watch.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received my salary in the wrong currency. How do I change this?

Can I get paid for this in another currency?

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.

Does the package with my card have tracking?

Why isn't the transfer I made to a friend showing?

I didn't know there was a charge for tranferring. What is the charge?

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

I think something went wrong, I didn't get the right amount.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use a different currency with my salary?

Is there any way to get my salary in a different currency?

Could you help my figure out the exchange fee?

How long will it take for my cash withdrawal to no longer show as pending?

Please tell me how the exchange rate is determined. I was expecting more money for the transaction.

I need to urgently transfer something from China. How long will it approximately take?

top up for my american express card is not working

I need to hold money, what currencies can I use?

There was a transaction this morning that I'd like to reverse.

Can I still access the app even though my phone was stolen?

I'm not sure how to complete the identity checks process.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know how my friend would be able to send me money

Is there any way to get my salary in a different currency?

My card rejected a cash withdrawal. Why?

Can you tell me the ATMs I can use with my card?

Balance hasn't been updated following a bank transfer

There was a direct debit transaction I have don't think should be there.

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

I was trying to top-up and my credit card was declined. Can you tell me why?

Why did I get charged for withdrawing cash?

When will my transfer move out of pending stage?

My transfer did not work, what was the reason?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My salary comes in GBP can I change my options somewhere?

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

When I travel, can it automatically add money in certain intervals?

The App shows a fraudulent payment made on my account.

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

What currencies and cards do you support?

I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

Is there a way to use a cheque to top up my account?

Help, the ATM didn't give me all the money I requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get paid for this in another currency?

Do you charge extra for exchanging currencies?

I want a disposable virtual card, how do I do that?

Will I be charged for receiving the money?

I didn't make a payment at this business.

Why did I only receive this much currency?

There should be a cash withdrawal that I haven't seen yet.

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How does one send me money?

Is there a fee for sending additional cards?

How long should I wait for the card to arrive?

app malfunctioning, does not know its me

What is the reason I couldn't do a transfer to a beneficiary?

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

I got charged for with a fee for paying with my card.

I don't have my cell phone with me so I cannot access the system to complete the transaction.

How do I know if I will get my card, or if it is lost?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i get payed through this system?

Is there any way to get my salary in a different currency?

Top-up is loaded into the card and no update.

Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.

I sent a payment but now it's not showing up.

I have a card payment that I don't recognize. What should I do?

You did not give me the correct exchange rate for an item that I bought.

How is this transfer supposed to work? It's not working for me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any way to get my salary in a different currency?

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

Is it possible to get a card outside the UK?

I think I got charged twice for the same thing

How long before I can see that my cash withdrawal has taken place?

A withdraw I tried to make at the ATM was declined I don't know why.

I don't know what's wrong with my card, but it has not worked at multiple places today.

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

To deliver to the US, how long will it take?

Why was I charged a random fee for a transfer I made?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

What could the reason be that my payment card was declined?

I need to find the card I received in the app.

How do I change to a different currency?

When do you charge fees on accounts? I just saw a charge on my statement.

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

What are the fees imposed when I make a transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was unable to transfer money from my account.

I tried to make a transfer, but it didn't work.

Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.

Will I be charged a fee for topping up using a European card?

I cannot make a transfer to another account.

Would I be able to get an account for my child?

I can't seem to use my card. Can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't my transfer complete?

Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.

I used an ATM and wanted to know why I was charged an extra fee.

Card payment was declined, do you know why?

I haven't received my card and am worried it is lost.

There's a cash withdrawal I am certain I did not make

What should I do if I can't prove my identity.

I need to verify my identity. How do I do that?

I sent a check into the system but still haven't received the cash yet

Today I used my card at a restaurant and it was declined. Why?

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The attempted transfer failed.

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

I didn't do a payment and I have it now.

Help!  In the app there is a direct debit that I don't remember.

I think I was charged double for something I bought - how long should I wait before reporting this?

I need help- I got mugged yesterday and they took everything so I can't use the app.

How do I get refills to my card when I'm traveling?

I can't find my card!  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to make a transfer, but it didn't work.

Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

How long will my most recent transfer take to go through? The recipient needs the money urgently.

Is there a limit to how much I can top up?

Do I have to go to the bank to change my PIN?

Can I add a card that I just found (again) to the app?

My card has been found. Is there any way for me to put it back into the app?

I don't recognize what this payment on my statement would be for.

Under what condition will my payment revert?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't my transfer work?

I tried topping up my account but it failed, can you help me?

Am I getting charged for making a payment?

Why doesn't my card work for any transactions?

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

I need Australian dollars instead of UK currency.

I want to change the wrong exchange rate.

I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

Is there any way to get another card on the same account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer is failing when I try to do it.

Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?

Can you tell me why my card keeps getting declined every time I try to use it?

Do you let me choose between Visa and Mastercard?

If I want my son to have his own account is that possible?

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

How long will it be  before the person I sent money to is able to see it?

How do I know if i need a disposable card?

If I have a physical card can I link it?

Who do I talk to for transactions debited twice?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to do a transfer but it didn't go through.

What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.

What is the time period for money to be transferred?

Will I be charged for adding money by transfer?

I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.

Why did using an ATM cause me to have an extra fee charged?

I wanted to know why a top-up I made has been reverted.

Can you please help me in canceling my order.

why does my statement contain an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What would cause a transfer failure?

I believe that my transfer hasn't gone through.

Which fiat currencies can I use through this app?

I'm trying to verify my top-up card, but I can't find the code...?

The ATM I used for foreign currency provided the wrong exchange rate.

Tell me what I should do after my card expires.

My card has been found. Is there any way for me to put it back into the app?

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

The app is saying I made a withdrawl but I didn't.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.

Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?

Contactless payments need to be enabled for my card.

I would like to get your card in EU. Is that possible?

I transferred some money but it hasn't arrived yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to make a transfer and it failed.

I tried to transfer money but it didn't go through

I keep trying to make a payment, but it doesn't work.

Can I get a card even though I live in the US

What should I do if I can't use my card?

How long does a top-up take to go through?

I have a cash withdrawal that I do not recognise.

What do I do if I cannot access the app?

I made a deposit but it is not showing up in my balance.

how long should i expect to wait when i add money

What is needed for the identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The transger I tried to make failed.

Is there a fee to top up a US card using a debit or credit card?

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

I have an unknown direct debit payment on my account

My new card came in.  How do I activate?

I refilled my account balance but got an error message.

Why would my payment for my card show as pending?

How long will it take for my top up to work? It's still pending

I was mugged.  They took everything.  I can't use the app.  What do I do?

What are the steps I need to take to cancel a transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?

I made a cash deposit to my account but it is not there

Why am I charged a fee for getting cash?

I thought transfers were free. Why was I charged to transfer?

When will I have access to my pin number?

I tried to buy something online but my funds were transferred back to my account. What is happening?

Will I be charged any fee for receiving money?

Why didn't I receive all the cash I requested?

I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?

I don't recognize the direct debit payment on my account.

How much will I be charged for exchanging foreign currency

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why do i have a failed transfer

Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?

What does it mean when a payment is pending?

I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?

Explain why my top up has been reverted please.

Is there any type of fee for currency exchange?

My card is about to expire.  How do I get a new card?

What's the limit on total number of cards I can have?

I just tried to top-up and now I'm getting an additional verification message, why?

Can I set it up to add money every few days automatically while I am traveling?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to make a transfer like five different times. Why won't your system let me? Is it broke?

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

How long does a transfer transaction take?

How long do you have to wait to see your virtual card your ordered?

My card has been found. Is there any way for me to put it back into the app?

What commission do you take for currency exchage?

I want to revert this mornings transaction.

I think something went wrong, I didn't get the right amount.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't my transfer go through?

Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.

Why did I get less cash than what I asked in the ATM?

Can I top up for free using a European card?

I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.

Is it possible to obtain both a Visa and a Mastercard from you?

How can I configure what currency my salary is in if it's in GBP?

I'm not certain my top-up went through yet.

can you assist me in activating my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to make a transfer but it failed. will you tell me why?

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

Is my fiat currency supported for both hold and exchange?

What is the reason for my beneficiary to be disallowed?

How long does it take for a top up to go through

Why does the same transaction appear multiple times?

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

Can you tell me when my money transfer will go through

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am trying to transfer money and something is going wrong.

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

Can you tell me where to find top up by cash deposit?

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

How do I know where my money comes from?

Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.

What is the process to link the new card?

The ATM did not give me as much cash as I requested.

How recent do my documents need to be for verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

Can you tell me why my transfer is failing and help resolve?

I still want to use my account but haven't verified is that OK?

I can't find any option to top up with a cheque?

I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?

HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?

How recent do my documents need to be for verification?

Is my card lost? I am still waiting for it to be delivered.

If my card becomes expired what can I do?

How long will it take for the money to reach my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer failed.  Help!

What information am I going to have to have in order to do a transfer with my card?

If I exchange currencies on a frequent basis can I receive a discount?

How do i find my top-up card's verification code?

On my disposable card, is there a transaction limit?

There is a direct debit transaction that I did not authorize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my transfer fail?  What can I do?

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

I'm happy with Mastercard and want to stick with just that credit card.

i received my American Express in Apple pay, why is top up not working?

Why is it saying my card payment is declined when I made it?

There's a cash withdrawal I am certain I did not make

The exchange rate was different when I got cash

I was charged multiple times at the same location at the same time

I have my card, when whill my PIN be available?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After I attempted a transfer, it failed.

What is the purpose of requiring my identification?

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

If I am not in the country and I need to change my PIN, how can this be done?

What is the process to create a disposable virtual card?

Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

Which countries does your service work in?

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

Why was I blocked from withdrawing from the ATM?

how long does it take to reflect in my balance a top up

I have an unfamiliar direct debit in my statement.

How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.

The app says I got cash from an ATM but I didn't

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been trying to do a transfer multiple times and have failed? Is the system down?

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

always exchanging currencies, do you offer a discount?

My card didn't work at the ATM in Notting Hill.  Is my card working?

Why are my withdrawals suddenly being declined?

How can I revert a transaction from this morning?

I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?

I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

I wanted to withdraw $100 from the ATM but I only got $20

My billing address changed and I need to update my information.

Whats the process of tranfering money into an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I complete my transfer?

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

Why was I charged an additional fee when paying with card?

Give me a refund now!! I am still waiting.

How do i find my top-up card's verification code?

How long does it take for a transfer to be in my account?

My transfer to a beneficiary did not go through.  Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did the bank reject my transfer?

Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?

How do I transfer money into my account?

Where do I go to edit my personal details on my account?

Please check and let me know why my transfers are getting declined.

The app says that I got cash in an ATM and I didn't

I returned something to a  store but can't see my refund.

I used my card to top up, but now I don't see the money in my account.

Why does my transfer keep generating an error message?

I want to know which currencies and cards are supported, can you provide a list?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I make a transfer?

I think my transfer failed. What do I do now?

Why is my balance the same after a transfer?

I just replaced my phone but how do I use my card information?

Why won't you let me name X as a beneficiary?

I can't use the app because I got mugged yesterday and they took everything. I need some help.

I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.

I have been charged a pound for something that appears on my statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I attempted a transfer, but it failed.

I believe that my transfer hasn't gone through.

Why doesn't the person I sent money to see that transfer yet?

I am trying to exchange AUD for GBP, how do I do that?

When I was transferring money I was charged extra why?

Why is the exchange rate different from what I expected?

Do I get a discount if I exchange currencies a lot?

What do I need to do for the card activation?

There is a payment made with my card that I don't recognize at all.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.

How is this transfer supposed to work? It's not working for me.

the exchange rate is wrong from something I got in another country

do i need to add money before i order a card

I have to verify my identity. What do I need to do?

I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?

I need to make a transfer from Europe, how many days does this take?

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do my transfers keep failing?

My transfer did not work, what was the reason?

What do I have to do to get my virtual card?

I deposited a cheque, but the balance hasn't changed yet.

I want a virtual card that is disposable

Are you only able to get a card if you're in the UK?

I may need to dispute a Direct Debit payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why my transfer is failing and help resolve?

Can you please explain why my transfer failed?

My card didn't work at the ATM in Notting Hill.  Is my card working?

The app won't let me transfer money to a beneficiary

The exchange rate for the money I took out in a foreign country is wrong.

Why hasn't arrived yet a transaction I did to my friend?

I would like to cancel my previous transaction

How can I check for an unsupported merchant for my transfer request?

My card is about to expire, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.

So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?

While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?

I think that the exchange rate for the withdrawal of my cash is not right.

My new card has not been delivered to my home yet. What is going on?

Why am I being a charged for using my card?

Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.

I was charged for a cash withdrawal, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.

I tried to transfer money but it didn't go through

Where do you need to live to receive card

What do I do if I think someone has used my card?

My account shows a direct debit charge that I have never seen before

I do not know why I was charged for the $1 transaction.

Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

My transfer didn't complete. Why can't I access funds?

My card failed to work when I was shopping in a store

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

Is there anywhere  In the  Eu  this card can not be delivered in

I've made a bank transfer but the money doesn't seem to be in my account.

Help me please, My Apple Pay American Express top up does not work.

I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?

I just transferred some money into my account and do not see it updated yet, can you assist?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.

I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

What do I do if I detect fraudulent use on my car?

I don't think I made this payment that is showing up

I don't have my card in 1 week.  Should I be worried?

What kind of cards are supported?  What currency?

What do I need to do to exchange my money?

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

What should I do to top up using my Apple Watch?

Will I be charged for a cash withdrawal?

the exchange rate was different than expected

I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?

I am unhappy with an item I bought. How do I get a refund?

I have a withdrawal waiting to go through.

How do I switch to a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app says my transfer failed

I need a new card because the ATM took mine.

Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

Why are the things I bought earlier today still showing as pending?

Can you tell me why my transfer is pending still?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

I received the wrong color and size, can I return it?

Can you tell me how to tell where my funds come from?

I would like a virtual card...how do I get one?

I noticed that my card was charged more than once for one thing.

What countries do your services support?

Does my top up and apple pay work together?

I need to terminate my account immediately.

I bought an item and the exchange rate was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe that my transfer hasn't gone through.

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

I've been waiting for a top up to come through for over an hour and I need the funds now.

Why is there an extra charge on my statement.

Who do I contact if there is a direct debit that I did not create.

How long does it take for a card to arrive?

went somewhere else, need to change details

Could you tell me the fiat currencies that you work with?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does it say my transfer failed?

I do not recongize a payment in my account.

Why am I seeing a direct debit thats not mine?

A WD was just made on my account, but it was not me and I still have my card.  What to do?

Why was I charged extra when transferring?

I need to add my new address now that I've moved.

I shouldn't be charged any fee for transferring .

Can I use visa or mastercard with your service

My purchase from this morning still is pending.

Someone else used my card to withdraw cash from an ATM

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?

Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!

my phone was taken yesterday, what should I do about my account?

My payment has been declined several times.  Can you help me?

How long does it take for my id to verify?

I tried to top off using the card, but the money just disappeared?

how much does it cost to add money to my card

How long does it take for a purchase to go from pending to authorised?

I thought I was going to receive more currency?

What is your shipping policies for cards?

I am being charged a pound out of nowhere. What is this?

What is the reason for my card payment to be reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.

I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

Can I check to see where the funds came from?

I need help proving that this is really me and to verify my identity.

I cannot remember my passcode, is there a way to retrieve it?

I want to use my card. How do I activate it?

I no longer want to transfer funds, can we cancel that transaction?

I placed a cash deposit in my account but I can't see it yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?

I am unsuccessfully trying to make a transfer can you help?

Why is my transfer taking so long to complete?

I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?

A false direct debit payment is showing in my app

Why am I not allowed to transfer money to my cryptocurrency exchange?

What does it cost to receive a SEPA transfer?

My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!

I only have one other credit card from the US. Do you accept that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I find out why my transfer didn't go through?

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

I am not happy with your service and request that my account be terminated!

I want to reset my passcode, how can I do that?

My friends would like to add to my account. What is the procedure?

It shows that the transfer on my account wasn't allowed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.

My card couldn't complete a transfer, why?

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

Will I be able to get both a visa and a mastercard?

I don't know where a direct debit payment came from

I just transferred some money. Why was I charged a fee?

For a week now, I have tried to use my card and it is still not working.

What is your shipping policies for cards?

do you offer refunds? i would like to return purchase.

I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.

Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!

What types of foreign money can be used with this service.?

Will you accept my salary if it's in another currency?

I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.

I made a payment that is not yet complete.

What am I being charged an extra pound when I haven't bought something worth that much?

Is there a charge for sending out more cards?

I'm concerned because my cash withdrawal is pending.

Where can I find the verification code for the card top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!

Why did the transfer fail when I attempted to do it earlier?

Do I have to pay extra if I use an international card to top up my account?

Why isn't a refund showing on my statement?

My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.

I've already sent the money out and still have not received money in my account.

Is it simple to transfer money using my credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What may be the reason that my transfer did not go through?

My transfer failed, why did that happen?

How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.

Why is the payment I made still pending?

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.

I have a transaction showing up more than once.

Are there any discounts in exchanging currencies frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried and tried, but I could not complete my transfer. Tell me what is wrong.

I made a purchase with my card and I was charged a fee for using it

I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

what documentation do I need for the identity check?

When is a payment I made with my card going to clear>

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do to correct this failed transfer?

I recently deposited some money into my account, but it still isn't showing up. What's going on?

I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?

Do you offer free ATM withdrawals of ones hometown currency while on holiday?

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

Which locations can I withdraw money from?

I don't need to transfer anymore and I want to cancel it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?

Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?

Why was there an extra charge when I transferred money?

Is my card actually working? It's the first time I tried using it

Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

I was using foreign currency at an ATM, but the rate was typed in wrong.

I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?

This is not right, I was told I could take out cash at the ATM for free?

I need to top up, but I have to use an international card.  Is there a cost for that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did the transfer fail when I attempted to do it earlier?

Can you tell my why my funds transfer did not work properly?

Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?

I want to cancel my card. I think someone else is using it.

I am still waiting for the cash to be returned from a cheque I deposited!

I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?

Does it cost me anything to top up my account via bank transfer?

What cash machines will let me change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The transfer I tried to make failed.

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

I know there's money in my account, why did my account decline me?

Can you tell me what countries you offer support for?

Card has been received, how will it show up on the app?

There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?

Can I use your app to exchange USD for GBP?

How long do I have to wait until the transferred money shows up?

I'm confused as to why my top-up did not go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't think my transfer wen through. Why?

Do I have to go into the bank to change my PIN?

I see a charge for a direct debit that was not me.

I'm not able to activate my card how do I fix this problem?

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

I think I was wrongly charged in a recent transaction when I used my card.

Are there cash machines where I can change my PIN?

i have been trying to top up my account with a check but it won't work

The app is showing a direct debit transaction that I did not perform

What is the highest amount of top ups I'm allowed?

Do you charge for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please tell me why my transfer failed?

A Bank ATM did not give my card back. What do I do now?

I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

always exchanging currencies, do you offer a discount?

After my checque or cash deposit, my balance didn't update.

Why am I being charged for getting cash?

I made a mistake and performed a transaction on the wrong account!

I had to pay money for paying with my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell my why my funds transfer did not work properly?

I tried to do a transfer and it hasn't worked!

How long will it be to get this new card?

Can you elaborate on why I have an extra charge just for transferring?

How is my ATM deposit not available yet?

Is there a way to track the new card you sent me?

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

Why am I being charged a fee on a card payment?

Do you offer disposable virtual cards too?

I think the exchange rate for my for my cash withdrawal is wrong

Tell me what I should do after my card expires.

I live in America, but I would like a card.

what is this extra charge with my purchase?

Does this app allow currencies to be exchanged?

I would like to receive a refund for something I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain why my transfer was unsuccessful?

Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.

Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?

What is the $1 transaction on my account?

It's been more than a week since I had a return charged to my card, why hasn't it showed up?

What do I do if my card has been lost or stolen?

I am not satisfied with your service.  Close my account.

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

how do I get my card to show in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?

Why are you charging me fees for using my card?

How come when I tried to pay contactless at the bus it didnt work?

On the card that is coming, what's the tracking info?

If I exchange foreign currency, are there any other charges?

When is a payment I made with my card going to clear>

There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?

Why do you need so much id info from me?

The fee charged when I changed rubles into British pounds was too much.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer failed, why did that happen?

I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?

What are my bank details so I can do a transfer?

Is there any way I could open an account for my daughter?

I need to know if you will accept my credit card.

why did my account decline a incoming transfer

Why was I not able to get cash from the ATM?

how do i get into my account and edit my details

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

The cash I got at the ATM is still in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't my transfer complete?

So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?

Could you please tell me how to activate my new card?

Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.

Why is my friend not getting a transaction arrival yet?

I paid with my card so so why was I charged a transaction fee?

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

Why did I get declined when trying to get cash?

If I lost my phone, how can I stop someone from accessing my account through the app?

I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

Why was I unable to complete my transfer?

Can I add money to top up my account via a bank transfer?

How do I know where my money comes from?

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

Please help me find my top-up verification code

I have a strange transaction for £1 on my statement, what is that?

My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!

Why does it still charge me even though I was unable to withdraw money from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.

is the a reason why my transfer has failed?

There's a possibility that my card was compromised.

Please tell me how to verify my top up card.

Is there a reason my cash withdrawal was declined?

I do not have the information to verify my identify.

Why are there additional fees for transfers?

I would like open a second card for my daughter, how can you assist me?

Why is there an extra fee on a transfer?

Why hasn't the money I transferred into my account shown up yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.

I tried to transfer money but it didn't go through

Do you have charges now when you pay with a card?

I have lost my phone or it has been stolen.

The exchange rate for me was wrong when I was abroad.

The cash I asked for still hasn't been received

What cash machines will let me change my PIN?

Will my other US credit card be accepted?

Why is the payment from my card still pending?

I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.

My transfer didn't complete. Why can't I access funds?

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

Please explain why the funds I added were returned to my account.

There is a direct debit fee in the App that I didn't do.

How can I dispute a direct debit charge on my account?

Why was I charged a fee for using my card

When I went to get cash, it was declined!

Something is wrong, my top-up is gone and I don't know what happened to my money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?

I tried to transfer money but it didn't go through

What  is the verification process for a top up card?

I would like to know if you use Visa or Mastercard.

Isn't my top-up supposed to mean its complete?

I haven't received my card yet, how long does it normally take?

How do i transfer something faster than normal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my transaction declined?

Why was I unable to finish this transfer?

How are exchange rates calculated at this bank?

I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

I bought something in another currency, but the exchange rate was incorrect.

My account says a withdrawal is pending - why can't I take cash out of the ATM?

When will my transfer post to my account?

you got the exchange rate wrong for my cash withdrawal

Am I able to change my PIN at certain cash machines?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't this transfer work?

When will my transfer move out of pending stage?

I returned something to a  store but can't see my refund.

Why did I not get the amount of money I requested?

European bank card for top up will come with any extra fees?

Do I need to convert my currency from GBP before transferring?

What is with the need to have all my ID information?

Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?

I don't think the transaction has gone through, so can I cancel a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

Why would I be charged an extra fee while doing a transfer?

There is a transaction showing up several times.

The rate applied to my foreign currency at an ATM was incorrect.

What does it mean if my cash withdrawal is pending?

Do I need to order a new card before it expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I unable to complete my transfer?

I am unsuccessfully trying to make a transfer can you help?

I ordered something online a while ago and I haven't gotten it. I would like a refund.

Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.

What's the limit to how much I can top up?

I have used this account overseas recently. Has there been an increase in fees that I am unaware of?

My statement contained a one pound extra fee

Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.

Transfer was declined, could not complete request.

What are the requirements to open an account for a minor?

After I make a payment, how long will it be before it transitions from "pending" to complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.

What could possibly be the cause of my failed transfer?

I was charged multiple times for one purchase

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

I got my American Express in Apple Pay, why is top up not working in my country?

How come my refund hasn't appeared on my statement?

Can I use this app to exchange currencies?

Why is there some cash that I did not deposit in my account?

I wasn't charged the correct exchange rate for an item I purchased.

Help!  In the app there is a direct debit that I don't remember.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I tried to transfer funds to my friend today I was unable to do so, why?

Can you please explain why my transfer failed?

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

Why did I only get $20 now the full amount I wanted?

Tell me why there is a charge on my cash withdrawl.

Do I need a photo ID to activate a my new card?

Can I have money transferred into my account at different intervals along my trip?

My card is about to expire. Do I have to go to a branch to order a new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I couldnt transfer money from my account.

Why do you need so much information about me

I would like to link my card to my account.

Could not complete transfer, states 'declined'

My card expires next week. How do I get a new one?

What are the reasons to be charged a fee on card payments?

do i have to wait for a physical card before i get my pin

How long do I have to wait for Europe transfers?

Why does my identity need to be verified?

I don't know where the top-up verification code is.

Can you tell me what the exchange fee is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer did not work, what was the reason?

What does it mean if my payment is pending?

I wanted to know about a pending dollar that is on my statement.

I am wanting to refill my card, is there a charge?

Can I get a card although I'm not in the UK

what is this extra charge for a withdrawal?

I am travelling and I was wondering what your exchange rates are

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason my transfer failed?

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

Can you tell me why a refund I'm owed is not showing on my statement?

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

I've made a transfer, how long until the money reaches my account?

How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.

I made a cash deposit going to my account but it is not there

I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?

I got cash abroad and need to check the exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a transfer fail message, but no explanation of why-- what happened?

The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?

I didn't do a payment and I have it now.

I don't have my card after 1 week. What are my next steps?

I did not make a direct debit payment as listed on my app

What do you require to verify someone's identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Your system is broken. My transfers keep failing, 5 times now.

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

Can I get paid for this in another currency?

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

What are my bank details so I can do a transfer?

I am seeing inside the App a some cash withdrawal that is not mine

Why did it cost money to transfer funds?

How can I fix my card if the contactless function didn't work this morning?

why is there a fee for the transfer I made?

What needs to be done to activate and use a card?

If my card becomes expired what can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card couldn't complete a transfer, why?

I bought something online and it says there was a fee to transfer money. Isn't that free?

Is there a limit to how much I can top up?

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

Can you tell me why my card keeps getting declined every time I try to use it?

I lost the code and can not get into the app. Help!

I transferred some funds but I don't see it

I got a message that my transfer is not possible.  What is happening?  I need this to go through please.

What's the foreign exchange rate I will receive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer failed to process correctly. Is there a reason this would happen?

Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.

I've just got married and want to change my name.

I was told I would be getting a refund but I have yet to see it

Does my top up and apple pay work together?

The expiration date for my card is coming up, how do I get a new card?

What do I need to do in order to get a new card?

Why are my withdrawals suddenly being declined?

I need another card for a member of my family. Is this possible? How soon can I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?

Does a discount apply if I exchange currencies frequently?

I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.

I deposited a check a few days ago and it's still not gone in! Please help me with this

I want to top up by card, what do you support?

I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?

Help me unblock my account.  I entered the PIN wrong too many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am unsuccessfully trying to make a transfer can you help?

Can I have another card in addition to my first one?

I need to change my address in the personal details.

Can you tell me how to top up on my card?

I need more physical cards than I have right now!

Why couldn't I transfer funds to my beneficiary?

What are the reasons a beneficiary would be denied?

I got a strange fee when I used the ATM.

When will the check I deposited post to my account?

need to know places i can withdraw money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I attemped a transfer and it didn't go through.

Is there a reason behind why my transfer did not work?

I want to revert a transaction I did this morning

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

Is it possible to hold money in different currencies?

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

There was an extra fee when I was at the ATM.  Why?

I got a message that my transfer was declined.

Is there a number to call to get my pin unblocked?

It's been a week since I ordered my card and it's not here. Please help?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer failed

Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.

Why isn't my top up showing?  Was the money reversed?

Why is my transfer taking so long to complete?

Why can't I get my top up to work in Apple Pay?

Will I be charged a fee for topping up using a European card?

What do I do if my card is about to expire?

Can I use the apple watch to make a top-up?

can you tell me where to find the top-up verification code?

In what way can I use the disposable cards?

There's a cash withdrawal on my account that I didn't make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to make a transfer and it didn't work.

Is there a problem with the top up system? My transaction hasn't gone through properly

Can you tell me why I was charged to withdraw cash?

Can this app exchange American and English currency?

I was wondering why my card was declined

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my transfer not work?

Is there a reason that my transfer failed?

For what reason did my top-up get cancelled?

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

Can top ups be done from an apple watch.

Do I need to convert my currency from GBP before transferring?

let me know how many disposable cards I can have?

I did not receive the right amount of cash I requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

Can you please explain why my transfer failed?

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

How long is the wait for a money transfer to post?

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

I need to know which flat currencies are supported by you.

What's the limit to how much I can top up?

Someone mugged my and stole everything.  I can't use the app.  What should I do?

What is the procedure of unblocking my PIN?

I've lost my card. What can I do about that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I complete the transfer?

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

What kind of cards are supported?  What currency?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

Why do I still have a pending cash withdrawal?

I would like to top up my account with a bank transfer, is that allowed?

Someone stole my phone, what is my next step?

I don't know where the top-up verification code is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.

What steps do I have to go through in order to activate my new card?

I tried topping up my account but it failed, can you help me?

Hello, what is a virtual card and how do I get one?

I would like to alter my personal details.

I want to deposit my check to top up my account

Do I get charged if I top up with my European bank card?

It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.

Is it possible to change from AUD to GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

Why was I unable to finish this transfer?

My daughter need a card from this account. Is that possible?

My card payment has not been withdrawn from my account

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

The currency exchange for my purchase in foreign currency is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: please help my transfer go through

I shouldn't be charged any fee for transferring .

Can you elaborate on why I have an extra charge just for transferring?

I want to add money automatically when I travel.

What does the bank charge for lost or stolen card replacements?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer didn't complete. Why can't I access funds?

What could possibly be the cause of my failed transfer?

Is there a tracking number for the card?

The cash I got at the ATM is still in my account.

Can you please explain why my beneficiary is not allowed?

I don't think I made this transaction on my statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What caused my transfer to fail?

What stopped my transfer, from being accepted?

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

The expiration of my card is near, how do I order a new card?

There was money taken out of my account, and I'm pretty sure I didn't do it.

In what increments can I top-up my card?

i bought the wrong size and would like a refund

Why have I been charged a fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?

A seller is stating that they haven't received money yet when the money has already deducted from my account.

I paid with my card and ended up being charged a fee.

Why was I not able to get cash from the ATM?

I've been waiting since Friday, where is my money?

My balance didn't change after I transferred some money.

If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?

My top-up does not seem to have worked, what  went wrong?

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.

The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why

Disaster, I've totally forgotten my passcode, can you help me?

What is the first step that I should take after my card has been stolen?

I need to cancel a transaction on my debit card.

Transfer unable to be completed, states 'declined'

I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

I'm expecting to see a cash withdrawal but I'm still waiting.

I tried to do a transfer and it's saying it declined.

There is a payment made with my card that I don't recognize at all.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a transfer earlier but see that it failed to go through.

What stopped my transfer, from being accepted?

Can I use my account before my Identity verification has passed?

I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?

Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.

What do I do if I got the wrong amount at the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

When I attempted to make a transfer, it failed.

I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?

How long does it take for my physical card to be delivered.

With my new card, how may I activate it?

When I received my cash, the exchange rate was wrong.

I need a list of currencies you accept for exchange.

I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.

I think there has been a mistake on my exchange rate for this purchase.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to do a transfer and it hasn't worked!

My balance is not what I thought it was following an ATM withdrawal

How long does it take for a top up to go through

If I lost my phone, how can I stop someone from accessing my account through the app?

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

I moved so I need to change my address. How do I do that?

should i contact customer support if i can't edit details

The app declined my top up. What did I do wrong?

I was made to pay a fee for making a transaction with card.

How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I couldn't make a transfer

I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

What do I do if I cannot access the app?

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

I am seeing in the App a some cash withdrawal that does not belong to me

If I ordered my new card last week, how much longer should I wait to receive it?

Why did you charge me extra for withdrawing money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why

Is there a reason behind why my transfer did not work?

It looks like the exchange rates on my card payment are wrong

Why do I have an unexpected fee on my bill?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

Why hasn't my balance been updated from the check deposit I made?

What kind of ATMs would this card be accepted at?

Can I add money to my account with cash?

I would like to know what the restrictions are for the disposable cards.

Why can't I add any beneficiary I choose?

I do not think the pop up went through yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transfer has failed.

What should I do after I've moved and need to update my personal details?

Does it cost anything to transfer money for a top-up?

Am I getting charged for making a payment?

Duplicate transactions appear on my account

The app shows a withdrawal that I did not make or authorize.

How does a bank transfer for topping my account work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What went wrong when I tried to do my transfer?

There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?

Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.

Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

I can't recognise this Direct Debit payment.

I was charged twice for a few things this week when I only bought one. What do I do?

I may need to dispute a Direct Debit payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my transfer gone through

How can I get funds into my account from my American Express?

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

Can i receive transfers from my employer to this account?

Why does my transaction have an added fee?

Can I use a bank transfer to add money to my account?

Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened

I see a charge for a direct debit that was not me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I unable to finish this transfer?

I have just read my statement and there is a payment I don't recognise.

Which locations can I withdraw money from?

How come a fee was charged when I tranferred money

I didn't enjoy my tutor session and want a refund back. How do I go about doing this?

I no longer need AUD, I need GBP instead, how can I make this happen?

I wasn't applied the correct exchange rate when getting cash

Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?

is the a reason why my transfer has failed?

If I'm getting my identity verified, what all do I need?

I signed up, but don't have a PIN. Where can I find it?

The cash I asked for still hasn't been received

I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

what is the cost for exchanging currencies?

Why have I not received a virtual card yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

Can you please explain why my transfer failed?

How do I add an existing card to the app?

why cant you just refund me instead of a merchant

I would like to transfer money from my checking account to my savings account.

Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.

Can you tell me how to top up on my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my transfer failed. What do I do now?

Can you please explain why my transfer failed?

My payment is taking a long time to go through.

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

I need to know where this charge is coming from?

How long will it take to transfer from europe?

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

Can you tell me where I can order a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What stopped my transfer, from being accepted?

Is there a reason that my transfer failed?

Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.

What is the strange cash withdrawal on my statement?

Do I get any sort of discount on volume for a lot fo currency exchanges?

I won't be pleased unless I get a Mastercard.

My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?

Is it normal to be charged an extra fee when paying with my card?

Has there been any activity on my card today?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why I wasn't able to complete my transfer?

Why was I not able to complete my transfer?

If I were to use a European bank card for a top up, will I incur a charge?

I had to pay money for paying with my card.

Will it cost extra to add money to an international card?

Why is there a fee associated with card use?

I made a transfer and was charged extra. Why?

Do you provide cards to people not in the UK?

I tried activating my card and it doesn't work how do I solve this problem?

I'm looking at my statement, and my refund is not on there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer failed, why?

Am I allowed to carry an additional card?

What ATMs will allow me to change my PIN?

Since I just got married I need to change my name.

There is a Direct Debit that looks suspicious.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I not able to complete my transfer?

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

Why can I not do a transfer to a beneficiary?

What do I do if I have forgotten my passcode?

I don't recognize the direct debit payment on my account.

How do I go about cancelling a transaction?

I received the wrong amount of cash from the ATM. Can you help?

I'm not certain my top-up went through yet.

Can you tell me why my card payment was cancelled?

What do I do if I can't get my card out of the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transfer isn't working?

I tried to transfer money but it didn't go through

When are you going to transfer the money?

Is there a way to set up an auto top-up?

What currencies do you accept for adding money?

What's the limit for disposable virtual cards?

Everytime I try to prove my identity it won't let me.

can you assist me in activating my card?

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?

Why hasn't my money transfer showed up yet?

Can I electronically transfer funds into my account from my American Express?

My wallet was taken and I see that someone is using my card!   Please help me!

I checked on google and the exchange rate you are using is really bad. Can you update it?

I need to terminate my account immediately.

Help! I'm missing money, I deposited a cheque but its not showing on my balance.

I didn't get the all the cash i wanted from the atm

What do I do if a transaction shows up twice?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.

Can I get an update on my replacement card?

What's the maximum amount I can top up my card with please?

I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

I withdrew cash and I think the exchange rate is wrong.

Delete all of my account information and my account right now.

I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer didn't work how come?

is the a reason why my transfer has failed?

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

I can not find my phone or it has been stolen.

Top up is not working even though I have my AMEX in apple pay.

Why is my ATM cash withdrawal not working?

Why won't you take my transfer, I keep getting an error message.

Can you give me info about what to do when my card expires?

What are the restrictions on the virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is the a reason why my transfer has failed?

Will there be a fee if I receive a SEPA transfer

I need a quick transfer from China.  How long would that take?

I want a disposable virtual card, how do I do that?

I have just read my statement and there is a payment I don't recognise.

How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?

how much do I have to pay for exchange of currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer didn't work! Help!

Why does my transfer keep failing? I've tried 5 times and they all failed.

What should I do if I have used all of my PIN tries?

I think I deserve a refunded on a certain item.

I got an unexpected charge on my transfers. How can I correct this?

I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.

Are there any charges for using a bank card to top up

My wallet doesn't show my recent top up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wouldn't a transfer go through?

Is there a reason behind why my transfer did not work?

Do i have to top-up with my credit card before I can transfer?

I need my refund as soon as possible. What else do I have to do?

I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.

Could you tell me why my top up isn't showing in my wallet?

My account was charged a fee. When did you start charging extra for card payments?

My PIN can't access my card, can you help?.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How is this transfer supposed to work? It's not working for me.

I was making a purchase and it was declined and I wanted to know why.

I need to transfer money into this account from my other bank account.

Will I be charged a fee for a SEPA transfer?

I would like to use one of my cards for a family member. Is that allowed?

Why did I get charged a fee for my transfer?

Why do I have an unexpected fee on my bill?

My statement indicates I made a payment to an unfamiliar merchant.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Did  my transfer fail?

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

Why have I been charged a fee for transferring money?

Can I use a credit card from the US to top up?

How many times can I use a virtual card?

I need to know what these extra charges are on my statement?

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

What kind of ATMs would this card be accepted at?

There is a direct debit payment I don't recognize.

Will my card work at all merchant locations?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can I not make a transfer?

If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

My things were stolen and I need to know if I can still use this app.

I can't find out how to top-up my account using cash.

Help! In the app there is a payment that I don't remember.

With my credit card i would like to transfer money.

Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.

Is there such thing as an auto top-up option?

Where in the app do I go to make my new card show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please explain why my transfer failed?

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

How long will it take for the money to reach my account?

Where do I go to fill out the identity form?

In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?

I ordered a virtual card but it hasn't come through yet

Do you have any fees if I want to add money using an international card.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

Please explain why my top-up hasn't been processed yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer failed when I tried.

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?

Would I need to pay extra for currency exchanges?

Can I get information on the identity checks?

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

I sent a payment, but the person I sent it to says they don't have it

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

Instruction: Given an online banking query, retrieve another query with the same intent