Question: How many times can I auto top-up?

Do I need to set a limit on auto top-up?

Can my daughter also have a card issued in her name, but linked to my account?

My top-up was cancelled, could my bank be the problem?

How to receive transfers from my employer when I get paid in GBP?

Given a choice, I'd rather have Mastercard.

How long does it take for a bank transfer to show on my balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I travel, can it automatically add money in certain intervals?

Can I have my account add money automatically in certain intervals?

i put money on my card and i dont see it on the balance

How many different currencies can I hold money in?

How can I use my credit card to transfer money?

I would like to use cash to make a top-up?

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

I made a purchase earlier today but it is still listed as pending- when will it go through?

I need to know the process to transfer money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can it add money every so often automatically while I travel?

where can i located the auto top up function?

I have a charge for something I didn't buy.

I think there was an error in your exchange rate.

There is a payment with my card which i definitely did not do.

Does this app have the same exchange rate as third parties?

How can I get a refund for an item I purchased but has not yet arrived?

What should I do about a direct debit that I did not set up?

Is it possible for a transaction to be cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an automatic top up feature?

What about an auto top-up, is that a option?

Is it normal to be charged an extra fee when paying with my card?

What can you use the disposable cards for?

My details need to be changed, how can I do so?

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

Tell me the currencies that you support.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how can i get it to add money automatically while travelling

I prefer using Mastercard, can I substitute?

Why is my 'top up' not showing up in my wallet?

Where do I go to get my new card linked?

What is this random charge of one pound doing on my account?

There are transactions that I don't recognize. What do I do if I think someone is using my card?

Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i need help finding the auto top up option.

I didn't set up a direct debit payment on my account.

I have a cash withdrawal in my statement. Why is that?

My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?

In regards to my card payment, the exchange rate is incorrect.

If I want to add funds to the account using American Express, how do I do that?

Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm going to travel, can I have it add money automatically in certain intervals?

I have a trip coming up and want to add money automatically.

What is the procedure for activating this card?

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

Will I be charged if I add more cards to the account?

What is the wait time until money reaches my account?

I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the limit on Auto top?

Can I add money to my card automatically during a trip?

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

The amount of cash I requested to withdrawal did not match what I received when exchanged

There is a transaction showing up several times.

I tried to do a transfer but it didn't go through.

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.

They used the wrong rate when I made a purchase with foreign currency.

I need to reset my passcode, this one isn't working

What's the phone number to freeze a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I start auto top up?

The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

I thought I was going to receive more currency?

Where can I find the verification code for the top up card?

The transfer was accepted but now it's stuck on pending. When will it go through?

My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?

Do I need to order a new card before it expires?

Will my friends be able to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How low does the balance have to be before the system updates?

If there isn't a lot of money left, will it automatically top-up money?

I am inquiring about why there was an extra fee charged when I used an ATM.

How do I know when my new card is going to arrive?

How do I go forth with bank transfers for top up accounts?

Am I able to get both a Visa and MasterCard from you?

I am trying to exchange AUD for GBP, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can it add money automatically while travelling

I don't want this account anymore, how do I delete it?

I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.

The transfer to my beneficiary has not gone through

What is the fee if I use a European bank for a top up?

How can I edit my personal details in the app?

I am not comfortable verifying my indentity.

What do I do if there is a direct debit on my account that shouldn't be there?

My balance was not updated after transferring money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are my options for topping up, automatic and/or manual?

where can I find the auto-top up option?

There was an extra fee when I paid with the card.

I paid with a card and there is an extra charge. Why?

I have a pending payment on my card.  Why?

Can you tell me when my card will arrive?

How long will it take for my transfer to arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I auto top up multiple times?

Are you going to charge me to collect the money?

After transfering some money my balance hasn't changed.

Instead of GBP, how do I exchange for AUD?

My card is stuck inside the ATM, what am I supposed to do?

I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I know there's an auto-top option but I can not locate it when I look?

where can I find the auto-top up option?

I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

Can I transfer something urgently from China? How long does it take?

I got my American Express in Apple Pay, why is top up not working on my device?

My transaction has not been received. When are you going to process it?

I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?

i live in portugal. do you operate here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an auto top up option?

I keep trying to make a payment, but it doesn't work.

I deposited a cheque, but my account balance stayed the same.

Why was I charged more than I should have been?

I was charged a fee for a transfer. Where did it come from?

How many different currencies can I have my money in?

I would like to know how to work out where my funds came from?

I put money into my account in the form of a cheque, but my balance did not change.

I think the exchange rate was incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I add money automatically?

I made a bank transfer and the balance hasn't updated yet.

I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!

What is the wait time until money reaches my account?

My statement has a payment that I do not recall making

What is the charge for receiving a SEPA transfer?

How do I change the details in my account?

I don't recognize what this payment on my statement would be for.

Why is the ATM not allowing me to get cash?

May I transfer a cheque into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have an auto-top function and how do I use it if so?

when i travel can it top up automatically

Can I have money of different country of origin.

I have young kids. Can they use this service?

I got my American Express in Apple Pay, why is top up not working in my country?

I made a payment and it was reverted and wanted to know why?

I just checked my account on the App and there is a payment on there that I did not make.

I am adding money, what currencies do you accept to do this?

How can I edit my personal details in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I auto top-up?

Do I have to manually top-up my account each time or will it do it on its own?

Top up my card please, which y'all support?

There's an error in regards to the exchange rate for an item I bought.

While doing a transfer, it says declined.

i tried using a virtual card for a hotel but it didn't work, why not

From what countries can I use an account?

I changed the currency, but why is it costing more?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In what increments can I top-up my card?

Can I change or hold different currency?

I still want to use my account but haven't verified is that OK?

For some reason, the money I added was returned.

I think a card payment I made was cancelled.

I made a deposit in the ATM and it has not cleared

Which ATMs am I allowed to get money from?

If I want to add funds to the account using American Express, how do I do that?

disposable virtual card can be ordered where?

What do I do about a debit on my account that I didn't make?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get refills to my card when I'm traveling?

I going to be traveling, can I set up auto top-up if I run low on money?

I had a problem with my card payment, can you help?

The card payment I attempted to make failed.

The machine only paid me a hundred when I wanted 20

If I top up by card, what options do I have re: currency and card type?

My account is devoid of funds. Am I permitted to submit additional money via bank transfer?

Can I transfer money to my card via bank-transfer?

The money that I have transferred hasn't arrived yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I auto top if I'm low on funds?

Can I have my account add money automatically in certain intervals?

Where can I find my PIN? I haven't gotten it yet.

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?

When I got cash I was charged an extra fee!  Explain!

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

If I exchange currencies on a regular basis, is there a discount?

Is there a way to use a cheque to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to add money automatically when I travel.

Do I have to manually top-up my account each time or will it do it on its own?

I have an incorrect charge and would like a refund.

What do I do if I can't get my card out of the ATM?

I bought something abroad and the exchange rate applied is wrong

What's the tracking on the card you sent?

I put money into my account in the form of a cheque, but my balance did not change.

There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

I had a dollar charged to my account that's still pending and wanted to know what the charge is for?

How long does a bank transfer take to show up in available funds?

Why are you charging me fees for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to auto top-up.

I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?

I need to exchange foreign currency will i be charged?

The ATM didn't give me the amount I asked for

I need help finding the verification code on the top up card.

How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.

The app is saying I made a withdrawl but I didn't.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I don't have much money in the account can I auto top-up?

If I am running low on credit can I auto top up?

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

I can't get the top-up to work! What's going on here.

Why is the exchange rate on my card wrong?

Who should I talk to or go to resolve a duplicate charge on my statement?

I see a direct debit that I didn't authorize

What sort of restrictions are there for the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What, if any, is the limit  for auto top-up?

Does your app allow currency exchanges between USD and GBP?

Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

can my husband open an account and transfer money

I want to reactivate my card, I thought I had lost it but found it again this morning.

Do you know why my card payment has been declined?

I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?

Can I track the card that you sent me in the mail?

What are the steps for depositing cash into my account?

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the auto top-up limit?

How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

Why do some of my payments have fees?  I don't understand.

Can you explain to me why a top-up would still be pending?

Which countries do you currently support?

The exchange rate I was charged for a purchase was not right.

Is my card lost? I am still waiting for it to be delivered.

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

What is the first step I need to make for being able to access my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my funds are running low, will the app top up automatically?

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

Is there a list of where I can use my card?

Help me use American Express to add money to the account.

I was charged and shouldn't have been charged when using my card!

Is there a limit for the amount I can top up?

Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate

Is there a way to view the history on where my funds came from?

Please tell me, do you use Visa or Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the maximum times I can auto top-up?

Will it be possible to change from USD to GBP with this App?

Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I don't have my mobile device and am unable to make the payment because I forgot my details.

There is a pending payment on my account, what does this mean?

How can I get my Google pay top up to work?

I need to make several disposable cards per day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will the system automatically update once there is no more money left?

i noticed that the funds were returned to my bank account. What happened?

Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?

It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.

My cash transaction isn't showing on my receipt

There seems to be an additional charge of £1 on my statement, what is the reason for this?

How long will it take for my money to be deposited?

Why is there a charged fee for debit or credit card payment?

I did not ask for the amount of cash that I received.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to top-up automatically?

Can I add money to my card automatically during a trip?

Would it be possible to open up an account for children?

I'd rather not use my physical card, how can I get a virtual card?

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

I put cash in my account, but I don't see it.

I am interested in cancelling a purchase

Any chance of getting the card outside the UK?

My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?

Do you only use Visa or do you have Mastercard too?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When do i activate auto top-up?

How do I go about transferring money into my bank account?

My top-up didn't go through; it still says pending. What's up with that?

I was not able to receive the correct amount of cash.

I just checked my account on the App and there is a payment on there that I did not make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a function where I can top-up automatically?

Can I add money in intervals to my account?  I will be traveling.

Are you going to charge me to top up my card?

What countries have access to this service.

I went to top up my card and it was cancelled.

Why does it still charge me even though I was unable to withdraw money from the ATM?

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

My refund isn't showing up on my statement.

My balance was not updated after transferring money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i set up auto top-up?

i would like to dispute a direct debit payment

There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!

I need to find out why my pending payment hasn't gone through.

I need to top up, but I have to use an international card.  Is there a cost for that?

I want to transfer a sum of money from another bank account I have into this one

How do I get my money back for a duplicated charge?

Can you walk me through how I can edit some of my personal information?

How long does it take for pending transfer transactions to post?

For what reason is my transfer still pending now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to top-up when it reaches a certain balance?

Do I need to set a limit on auto top-up?

i want to get a card but i live in the US

Why am I being charged to make cash withdrawals? I thought they were supposed to be free!

How can I access my account when I have lost my phone?

I did not receive the right amount of cash I requested

The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?

I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?

My transfer to a beneficiary was rejected.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does the app top up automatically?

If there isn't a lot of money left, will it automatically top-up money?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

My morning transaction needs to be canceled.

I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?

For the identity verification, what do you need?

The expiration of my card is near, how do I order a new card?

my cash balance less than what I thought

Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top-up while traveling?

I inadvertently completed a transaction on a wrong account.

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

I tired but an unable to activate my card.

how do i add money from my amex card to top up

Why hasn't my refund been appiled to my account?

I feel as though I have been over charged for the exchange rate on my payment on last Saturday.

Do you have a list of the cards and currencies supported?

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there such thing as an auto top-up option?

I did not receive my purchase, how do I cancel it?

I see a charge of 1L I do not recognize on my statement

Do you know the reason why my card payment was declined?

Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?

How would I be able to make changes to my personal details?

I made a check deposit but the cash hasn't arrived in my account yet.

I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a daily auto top-up limit?

where can I find the auto-top up option?

There is a transfer not showing on my account.

There is a pending payment on my account, what does this mean?

Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?

What do I need to do to get my salary through this?

Could you inform me as to why I have been charged a higher fee for doing banking abroad.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I find the auto top- up?

What are the restrictions on auto top-up?

Why hasn't my friend received the transaction?

Can I change my PIN without being physically present?

Can I receive my salary with this in another currency?

The cash abroad exchange rate is applied wrong.

I requested for a top-up but it has not reflected

I would like to close my account, as I'm not happy.

What are all the fiat currencies that are supported for both exchange and holding?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the restrictions on auto top-up?

Are there fees for using an international card to top up?

what steps do you take to check identity

Can you please inform me of the restrictions for the disposable cards.

Is there a limit to the number of disposable cards per day?

What is delivery speed to the United States?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have my account add money automatically in certain intervals?

When traveling, is it possible for it to add money at specific time intervals?

I need to activate my card, how is that done?

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?

Are there any restrictions on where I use this card?

Is there any amount in which I would get cut off from topping up?

Can you please check the exchange rate when I was getting cash?

Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.

I topped up and now my money is not there anymore! What happened to it?

Why was there an extra charge with the withdrawal of my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have an option for auto top up?

the exchange rate for my withdrawal is wrong

I am not satisfied with your company.  Close my account.

How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

what are the locations i can withdraw money

Where is my credit card that was to be mailed?

Is there always a charge when withdrawing money?

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: when i travel can it top up automatically

How can I exchange currencies with this app?

I want to transfer money. How do I do that for my account?

There is a mysterious debit transaction on my statement

Can you tell me my code to get into the app?

I wanted to know why a top-up I made has been reverted.

Can I exchange currencies usign this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is auto top up available?

I need to know the if there is a limit on the amount for auto top-up.

How long do I need to wait to see an update after I make a bank transfer?

What do I need to do to transfer money with my credit card?

Is it possible to go ahead and log in, although I have not been confirmed yet?

Why is the exchange rate different on my recent purchase?

There is a direct debit that I didn't set up, what should I do?

Why did using an ATM cause me to have an extra fee charged?

I don't know where a direct debit payment came from

My cash deposit hasn't posted to my account.

My card arrived but I need to make it work in the app, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I auto-top up?  How do I do it?

I want to use auto top-up. Is there a limit?

What steps do I need to take for the identity checking process?

To many charges on my card how do I go about fixing that?

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

Shopping on line I was declined when trying to buy something.

There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.

Can you tell me which cards and currencies are supported?

How long do transfers take to show up in my account?

Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a auto top-up option?

I am inquiring about your auto top up feature.

Can you tell me more info about virtual disposable cards?

when will the balance on my account change form a transfer

Why is my transaction taking so long to complete?

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will the system automatically top up itself?

I'm trying to activate the auto-top up function. Where is it?

What's the earliest time to receive my card?

After I deposited my cash, I still don't see it in my account.

I'm not sure how disposable virtual cards work. Please help.

How long will my transfer be pending for?

Do you charge extra for topping up with a debit or credit card?

I want to get my hands on one of those virtual cards!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My funds are low, can I auto top up?

What about an auto top-up, is that a option?

For some reason I forgot the passcode I have.

The amount of money I pushed at the atm machine did not come out of the machine.

How long does transfer from the US take?

I have a new card and need to activate it

I paid with my card and was charged extra

Can you tell me what I need to do for the identity check process?

Why is my balance the same after a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I Use thereto-top option?

Rates were applied wrong while using foreign currency at an ATM.

Will I be charged for adding money by transfer?

The exchange rate given to me after a purchase, was incorrect

I got a transfer fail message, but no explanation of why-- what happened?

I found my card again. Can I put it back into the app?

For some reason, I'm unable to transfer funds.

Do I have a limit to the number of top-ups per day?

I thought I lost my card but I found it today, so I would like to reactivate it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to manually top-up my account each time or will it do it on its own?

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

I need you to delete my account right now.

I did a transfer but it is still pending.

2 weeks ago I ordered my new card.  It isn't here.  What should I do?

Can I use my American Express card to add money into my account?

How can I get my Google pay top up to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top-up automatically?

Which cards are accepted for topping up?

I paid with my card so so why was I charged a transaction fee?

Why did the transfer fail when I attempted to do it earlier?

Is there a fee for adding funds with a credit card?

do i have to talk to someone to close an account or can i in the app

I got less cash because of the exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is an auto top-up option available?

This debit is not my transcation. How do I get my money out back?

It looks like the exchange rates on my card payment are wrong

I tried to get gas but my money was gone!

I want to return an item for a refund can I do that?

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.

How recent do my documents need to be for verification?

Is the 1 pound charge going to be reimbursed on my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can topping up be automatic?

where can i located the auto top up function?

Why hasn't the transaction I did to my friend arrived yet?

I tired to get cash in the ATM but it was cancelled

Why is the payment showing as pending from things I bought this morning?

I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.

I tried activating my card and it didn't work

Is EUR one of the currencies you deal with?

Please help, the atm swallowed my card, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the limit for auto top-up?

I am inquiring about your auto top up feature.

My account is  new  why can I  not top up

I need more money in my account. Can I add more by transferring?

There is a transfer not showing on my account.

why verify the top up? it doesnt make sense

How do I go about topping up with Google Pay?

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I going to be traveling, can I set up auto top-up if I run low on money?

Where can I find the auto-top up feature?

Please send me a disposable virtual card.

Why has my card been charged an extra pound?

I was charged multiple times at the same location at the same time

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know the if there is a limit on the amount for auto top-up.

What about an auto top-up, is that a option?

Is there any way I could open an account for my daughter?

THere is some cash that is showing up on my app.

What is needed for the identity verification?

I want to use my card, how would I activate it?

I put some money in my account the other day but now its gone? Why is this?

What is the greatest number of times that I can top-up?

Shopping on line I was declined when trying to buy something.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to manually top up once I'm too low?

Can I add money to my card automatically during a trip?

I don't know what this Direct Debit payment on my account is for.

I paid with card and I was charged a fee

There was a charge applied when I used my card.

I am unable to activate my card, it won't let me.

I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?

Salary in GBP has been received. Does it need to be configured into another place?

It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?

I deposited a cheque, but the balance hasn't changed yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I auto top-up as much as I want?

Tell me where I can find the auto top up feature and a little bit about it please.

I am trying to transfer money and something is going wrong.

Is there an extra fee to exchange currencies?

Do you hold money and if so, what currencies do you accept?

My card is about to expire.  How do I order another?

I have a cash withdrawal in my statement. Why is that?

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

How can I transfer money to a beneficiary?

Is there something wrong with the ATM? It would not let me pull cash out of my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am traveling, what can I do to set up auto top-up?

When the time is right will this automatically replenish my balance?

Will I be sent a new card before mine expires?

I've got a repeated tranasaction on my card.

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

Why am i being double charged for something?

I want to reactivate my card, I thought I had lost it but I found it.

I must make several disposable cards per day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What about an auto top-up, is that a option?

I am not happy with your service and request that my account be terminated!

why and how soon do I have to have proof of identity to you?

how to i go about getting my virtual card

I was not distributed all of cash that I requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can it automatically top up my account?

Where can I find the auto-top up feature?

My refund has not shown up in my account.   Where is it?

Please help me figure out the reason for the odd withdrawal amount from my account?

let me know how many disposable cards I can have?

How was I charged extra when I used my card to pay?

Are there only certain ATM machines where I can use this card?

I used my card to get cash then I was charged a fee that I shouldn't have been charged.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If there isn't much money left over, will it top-up automatically?

I need someone to assist me with explaining how much I can top-up.

I asked for a refund but its not here yet

I need my refund as soon as possible. What else do I have to do?

I bought something and now I want a refund.

Everytime I try to prove my identity it won't let me.

I was charged a fee for withdrawing cash.

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I access the option to top up?

When the time is right will this automatically replenish my balance?

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

Will you guys charge me for topping up by transfer?

Why are there multiple transactions showing for one purchase?

I couldn't transfer money to my bank, why not?

How can I find an ATM that accepts this card?

I have no idea why there is a dollar that has been charged to my account.

Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.

What types of cards and money do you accept?

I think a payment I made with a card was cancelled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the maximum for auto top-up?

When traveling, is it possible for it to add money at specific time intervals?

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

I would like to change to a different currency.

I think when I withdrew money when out of country the exchange rate was wrong.

My refund has not shown up in my account.   Where is it?

I still do not see the cash deposit in my account from last week. Why?

I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.

How do I request a disposable virtual card?

I tried topping up using my card, but the money is gone?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I find the auto top up option?

Will money be added automatically when necessary?

Why was I blocked from withdrawing from the ATM?

When I made a transfer I was charged extra.

I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.

I can't see a transfer to my account I made.

Seems like my card payment has been cancelled

I tried using my credit card with top up but it didn't work! I thought it was supposed to?

How long does it take for a money transfer to show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any hidden limit on the auto top-up?

I want to use auto top-up. Is there a limit?

Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.

When I got cash I believe that the exchange rate was wrong

When will the money be made available in my account?

I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?

I don't know where this debit transaction on my statement came from.

Why would I get a decline message in a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I set it up to add money every few days automatically while I am traveling?

Where can I find the auto-top up feature?

I heard that you support more than one type of fiat currency, would you tell me which ones please?

There is a strange charge on my debit statement

Please send a new card; the ATM ate mine.

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

I don't know what's wrong with my card, but it has not worked at multiple places today.

There is an extra $1 charge on my statement, why is that?

Where's the money from my transfer from Europe?

What is the extra fee that was added when I used the card?

I cannot tell what my top up currently is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can you top up your account automatically

I want to use auto top-up. Is there a limit?

I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

What does pending mean on a cash withdrawal?

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

I withdrew some cash, when is it going to show?

I would like to activate my card what do I need to do?

how long does it take to reflect in my balance a top up

When I got cash, the exchange rate applied was wrong.

Why do I get a fee every time I transfer?

I have an American Express that I'd like to add money to my account with.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to top up my account automatically. How do I do that?

If my account is low in funds, can I set an auto top-up?

What fiat currencies do you allow exchange with?

I found my card. How can I put it into my app?

how to i go about getting my virtual card

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

How much longer until I get my new card?

What happens with the duplicate charge in my account?

I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When the time is right will this automatically replenish my balance?

I have a trip coming up and want to add money automatically.

What do you demand for identity verification?

I am not seeing recent cash withdrawal on my account.

While abroad, I got cash, and the exchange rate applied is wrong.

I hate this company! Can you delete my account?

How can I revert a transaction from this morning?

Do you charge extra for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I am running low on credit can I auto top up?

How long does it take for a cash withdrawal to show?

Is there a tracking number for the card you sent me?

I used my card to top-up but the money is gone!

How do I know what exchange rate I will get?

If I top up using a European card is there a charge?

What is the maximum transactions for one disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a limit on auto top-up?

Where do I access the auto top-up function?

There's a possibility that my card was compromised.

I have duplicate charges for the same transaction

Why do I still have a pending cash withdrawal?

why can't my beneficiary make transactions?

Is there a problem with the payment that I see is still pending?

I think the currency exchange that's been applied is wrong.

It says pending status for my payment. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I setup top ups in advance?

Where can I located the auto-top up option?

What is this cash withdrawal on my statement?

How do I reactivate a card I thought I lost?

I had to pay a fee when buying items with my card.

This transfer incurred a fee that I don't think is right.

I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

I was charged multiple times at the same location at the same time

I made a cash withdraw and it shows up as pending why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you offer auto top ups?

I submitted a transaction but it was for the incorrect account.

I found a direct debit I would like to dispute

Why was my cash withdrawal declined by the ATM?

I was charged too many times for one transaction.

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

How can I exchange currencies in the app?

Can I track when my card will be delivered?

Do I get any sort of discount on volume for a lot fo currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find the auto-top up feature?

Where can I located the auto-top up option?

Can you help me with my card, I think it's broke.

Where do I find my code to verify my top-up card?

Why isn't my Google Pay top up working for me? Did I do something wrong?

Is it possible to get a disposable virtual card as well?

Is there a fee for topping off a US card?

Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.

I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!

My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I activate auto top-up when traveling?

How do I top up my account with a bank transfer?

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

How long do I have to wait until the transferred money shows up?

What do I need for the verification check?

I just replaced my phone so do I have to make a new account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I heard you have an auto-top up option, where do I find that?

I have a trip coming up and want to add money automatically.

HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?

Today I was out eating and my card was declined. Why's that?

I shouldn't be charged any fee for transferring .

Please tell me how I verify my identity.

The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.

I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?

Am I able to get a refund for a purchase?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me where I can find the auto top up feature and a little bit about it please.

I want to use auto top-up. Is there a limit?

Can you tell me whats going on with my card it seems to be not working?

I did a money transaction and dont have a receipt

Any chance of getting the card outside the UK?

How long does it take for a bank transfer to show on my balance?

is there a way to see where funds come from

How long does it take for me to get my pin

I have my residency in the US, but I would love to get a card.

Why is my transfer more expensive than I thought?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there a way to do automatic top up

Can I add money automatically to my account while traveling?

I am seeing in the App a diret debit that its not mine

I wasn't able to use my top up card because the money I put on there wasn't there anymore

I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?

My salary is in GBP. Do I need to configure this somewhere?

What method do you use for the exchange rate?

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

It's only been a few weeks my my top-up got cancelled

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm trying to activate the auto-top up function. Where is it?

Please explain why my transfer attempt was declined. Thank you.

I was not given the amount of cash I withdrew

I want to top up my account with a cheque

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

I would like to know the countries you are offer services in?

Why did the funds for one of my purchase come back to my account?

I was charged and shouldn't have been charged when using my card!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i access the auto top-up option?

Can I automatically top-up when traveling?

Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.

My money transaction can't be seen by the person I sent it to

What can I do to make my physical card work?

Can someone assist me with activating my card?

What are acceptable documents to prove my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get an auto Top-up?

where can I find the auto-top up option?

If i want to change my pin number can I directly from an ATM?

If I lost my phone, how can I stop someone from accessing my account through the app?

Can you explain why my payment is still pending?

Okay, I found my card, can I put it back in the app?

Can I change my name?  I am not married.

I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

The rate of exchange for my cash withdrawal is wrong.

Do I need to go to an office to change my pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I automatically top-up when traveling?

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

How do I make sure my transfer isn't goin to an unsupported merchant?

I bought an item that I was charged a different exchange rate for.

My Google pay top up isn't working. Help.

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

my friend has not got the money I sent last week.

Someone used my card without my permission.

How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i set up an auto top-up?

What should I do if I want to get another card for someone in my family?

For the disposable cards, what are the restrictions?

Someone might be using my card that is not me.

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I access the auto top-up function?

I have a trip coming up and want to add money automatically.

Why do I have to pay extra for using my card?

I found my card. How can I put it into my app?

I see a direct debit transaction in my history that I did not set up.

I checked on google and the exchange rate you are using is really bad. Can you update it?

I think when I withdrew money when out of country the exchange rate was wrong.

How do you come up with your exchange rate

My cash deposit from a week ago is still not in my account. Can you help me please?

My card payment had the wrong exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the auto-top up policies?

Is there a way to set up an auto top-up?

I topped up recently and saw the money go through, but now it's just gone? What's going on

I just checked and my payment was cancelled, why?

A withdraw I tried to make at the ATM was declined I don't know why.

i need a refund from you because the merchant is refusing, can you do that?

The exchange rate for me was wrong when I was abroad.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to use auto top-up. Is there a limit?

What kind of fiat currencies are supported for holding and exchange?

What is the cost for currency exchanges?

Using international ATMs messes up the exchange rate.

I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

There is the same transaction showing more than once.

Money that I have transferred hasn't arrived yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the auto top-up policies?

Should I be seeing a fee applied for my money transfer?

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?

I purchased something overseas and the incorrect exchange rate was applied.

Show me the amount of transactions I can do with a disposable card.

your company is awful, i would like to delete my account please

I need assistance with understanding which fiat currencies that you support.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I setup automatic top-up?

I am travelling and I was wondering what your exchange rates are

Can you tell me whats going on with my card it seems to be not working?

I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?

Help, your app is showing a larger WD than I actually did earlier at an ATM.

Why would the app show a withdrawal that I did not make?

Do you charge extra for topping up with a debit or credit card?

I am not able to make a purchase because there is an issue with my card

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

If I don't live in the UK, can I still get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does the auto top-up have any limits?

Can I add money automatically to my account while traveling?

My transfer was declined. What might the reason be?

Please assist me in activating the card.

Why isn't my cash deposit showing up in my account? I deposited it this morning.

I was trying to use contactless earlier, but it didn't work.

Do I get a discount if I exchange currencies a lot?

I want to revert this mornings transaction.

There's a card payment with a name I don't recognize

What fees are charged for a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I add money automatically to my account while traveling?

What kind of businesses will take my card?

Why did you charge a fee when I withdrew from an ATM?

Why is my card payment still pending? It should have gone through already.

My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?

i tried to transfer cryptocurrency into my account but was denied

Will I be charged for a top off transfer?

I require verification for my source of funds.

I recently transferred money to my account when will it show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I schedule future top ups?

Can I have money transferred into my account at different intervals along my trip?

My app is displaying a payment I didn't make

I am seeing inside the App a some cash withdrawal that is not mine

Can you tell me what I need to do for the identity check process?

I can't make purchases with my virtual card.

What should I do?  I topped off but the app reversed  it.

I  see an extra 1£ charge on my app. Why did It charge me extra?

What's the fee for exchange of foreign currencies?

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an auto top up feature?

where can i located the auto top up function?

What should I do if I can't prove my identity.

What can you use the disposable cards for?

I need a physical card.  What are the fees?

What do I need to do in order to get a new card?

Do I need to pay more for exchanging currencies?

My refund has not arrived, and I am unsure why. Who do I contact?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a trip coming up and want to add money automatically.

Do I need to set a limit on auto top-up?

What are the reasons a beneficiary would be denied?

I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.

Why have I been charged a small fee to use my card?

I transferred some cash and it has not arrived yet.

Can you tell me what I need to do to have my pin changed?

I am still waiting for a money transfer to appear.

What are Interbanks current exchange rates?

Is my account able to be topped up by my friends?

Can I add money to top up my account via a bank transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to set up an auto top-up

Will money be added automatically when necessary?

my identity hasn't been verified and i can't edit my details, what's next

I've forgotten my app passcode completely.

Why do I have to give you my drivers license

I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?

I did not receive my full withdrawal amount

my check or cash deposit has not shown up

Explain the extra fee on my card when paying.

I added money but my top-up wasn't processed by the app.

What is the system for determining the exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where can i located the auto top up function?

I am inquiring about your auto top up feature.

My cash withdrawal is showing as pending, why?

I moved so I need to change my address. How do I do that?

Can I transfer money using a different currency?

Can I use my card in another institutions ATM?

Is there a way to make my money usable in another country?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have money transferred into my account at different intervals along my trip?

I really want a physical card. How do I get one?

I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

I need to know what these extra charges are on my statement?

My ID verification hasn't gone through yet, but can I use my account anyway?

My card's expiration is approaching, how do I replace it.

My card has been stolen. I reported it with the police, but I need to report it with you as well.

Card payment is still pending, why is that the case?

Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to set a limit on auto top-up?

Will I be charged if I add more cards to the account?

Why are there additional fees for transfers?

There's a direct debit payment that I don't recognize.

How long will it take for my money to be deposited?

Can turn my money into another currency?

I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: auto-top up option can be found where?

Is there a way to set up an auto top-up?

How do I find the code needed in order to verify my top-up card?

I need multiple cards per day, and they all have to be disposable.

I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?

I received the wrong exchange rate for an item i bought.

My card's expiring a month from now, should I place an order for the new card?

I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will money be added automatically when necessary?

I have an unfamiliar direct debit in my statement.

I am using the app, and I see cash withdrawals that I did not authorize.

I believe you charged me too much to exchange my money

I topped off my card is that something you will charge me for?

Do you know how I can verify that I did a top-up to my card?

The money that I have transferred hasn't arrived yet.

The exchange rate I was charged for a purchase was not right.

Why do you keep declining my payment?I tried several times already with this card and it is just not working.

Why is there a $1 charge on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I add money to my card automatically during a trip?

Can I add money in intervals to my account?  I will be traveling.

My phone is lost I don't want someone to use my account, what can I do?

I did a transfer earlier but see that it failed to go through.

Help me unblock my account.  I entered the PIN wrong too many times.

Why are you charging me for ATM withdrawal? It has always been free before.

Why is there a pending time on my transfer?

Where can i exchange between GBP and USD

I made a payment but the app gave the money back.

How come I got to pay to get my money from the ATM?

I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am inquiring about your auto top up feature.

The $1.00 has still not been reverted as indicated in the previous email.

I do not know what this cash withdrawal is

My transfer is stuck pending? How do we fix it to it goes through?

I was trying to top-up and my credit card was declined. Can you tell me why?

I think I was charged double for something I bought - how long should I wait before reporting this?

Can I add money to my account via bank transfer?

I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where can I find the auto-top up option?

Why won't the machine accept my card anymore?

Can I have it delivered on the date I need it delivered?

I need a refund on a direct debit that shows in the app because I did not make it.

Can I tell if my top off didn't work?  It doesn't seem to have.

Are you sure this is the interbank exchange rate? This rate is really bad.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a limit to auto top?

If my account is low in funds, can I set an auto top-up?

What do I do if I see a transaction on my card that I don't recall making?

Where is the transfer to my account that I made?

If my cash withdrawal is still not showing, is something wrong?

How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?

A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

What is the extra €1 on my statement for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What about a auto top-up?

It looks like my top up didn't work.  Why?

My app statement shows I took out cash from an ATM but I did not. What can I do?

What currency is supported for exchanges and holding?

Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?

Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

Verifying the top-up seems like a hassle.

How do I top up my account with a bank transfer?

I tried activating my plug-in and it didn't piece of work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I set the account to auto top-up?

Will I be charged any fees if I want to add money with an international card?

What may be the reason that my transfer did not go through?

I am seeing in the app, some cash witdhrawals that I did not authorize.

Are there any fees when exchanging to foreign currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I located the auto-top up option?

If my account is low in funds, can I set an auto top-up?

When I tried to access my cash, I wasn't allowed!

I need money put into this account from another one.

I need a disposable virtual card. Please tell me how to order one.

I tried to do a transfer and it's saying it declined.

How do I change to a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I add money in intervals to my account?  I will be traveling.

The app isn't letting me log in, but my info is correct.

My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?

How many days to deliver to a US customer?

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

the balance has not changed, but I have deposited some money

Am I the only one who can top-up my account?

Can I change or hold different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If there isn't a lot of money left, will it automatically top-up money?

If my account is low in funds, can I set an auto top-up?

It's not letting me transfer money to my beneficiery.

Are there any fiat currencies that you will not work with?

Card payment was declined, do you know why?

I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.

Which countries do you currently support?

i am express delivering my card to the us, how long will that take

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When traveling, is it possible for it to add money at specific time intervals?

It looks like a payment I've made hasn't made it through yet.

In the app, how can I make it show the new card that arrived?

Am I able to cancel a transfer I just made

I need a card reactivation, I had reported my card lost but I ran across it in my jacket.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top-up automatically?

I recently bought an item using my card and I was charged an extra fee why is this?

How come my refund hasn't appeared on my statement?

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

So much time has gone by, the pending status shouldn't still be there shouldn't it?

Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find the auto-top option?

If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

Why is my transfer more expensive than I thought?

Is there any type of fee for currency exchange?

I need to make my card PIN a different number

I bought an item and the exchange rate was wrong.

Are you aware of any charges for receiving money?

A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to set up an auto top-up?

I don't know where this debit transaction on my statement came from.

How can I hold and exchange fiat currencies?

I didn't get the correct amount of money from the ATM machine

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

What top up charges are there for US cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use an auto top-up option?

If my account is low in funds, can I set an auto top-up?

I'm not sure what to do about the PIN, because I don't have one yet.

In what way can I change my PIN and where do I need to be?

Explain why my card payment wouldn't go through.

what is the exchange rate for foreign ATMs

As my kids get older are they able to get set up with their own accounts?

Does it cost anything to do currency exchanges?

I transferred some money but it hasn't arrived.

How do I reactivate a card I thought I lost?

What are the steps to finishing up with this account?

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is auto top up a provided service?

If my account is low in funds, can I set an auto top-up?

Would reinstalling the app solve the problem?

If I can't choose my card type will I be able to use it everywhere?

Is there a way to link the card i just got?

What fiat currencies are used for exchange?

How do I transfer funds directly from my credit card?

What should I do if my card doesn't work?

I want to reverse a transaction I did this morning

Is it possible to change from USD to GBP with your App?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do now that I can't use this card?

I see in the app some cash was withdrawn, but it's not mine.

Why was I unable to complete my transfer?

I don't understand why you want so much of my personal info.

What currency is acceptable for a top up?

I would like to be assisted with the activation of my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me whats going on with my card it seems to be not working?

I don't know what's wrong with my card, but it has not worked at multiple places today.

I wanted to know why a top-up I made has been reverted.

What countries have access to this service.

what are the exchange rates for getting cash

My card is about to expired what will happen?

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

An overseas cash transfer did not work correctly

Instruction: Given an online banking query, retrieve another query with the same intent


Question: HOW LONG TO TAKE THE TIME TO SOLVE

I was supposed to get a refund but I do not see it.

I thought I would have received my new card at this point.

I think the exchange rate is wrong for my ATM withdrawal

How does it work when I transfer money into my account?

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.

Which ATM's can I use to make a withdrawal?

There is a fee from a transfer that is not supposed to be here!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I use my card?

Do you have EUR currency available for me?

How can I tell if an AMT will take this card?

There is a direct debit patentp that I haven't authorized.

Where's the money I transferred into my account?

Can you tell me what cards and currencies you support?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my card is not working?

My card hasn't been working for even small transactions today.

If I get a transfer from Europe, how long until it is in my account?

I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.

Was my transaction reverted with my card?

What are the countries that you operate in?

I see cash in my app but I did not get it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Today I used my card at a restaurant and it was declined. Why?

Please help me!  My physical card isn't working right.

I did a money transaction and the recipient doesn't see it

How many disposable  cards are available per account?

What are the currencies and cards that are supported with my account?

What kind of fees will I pay when I transfer?

May I get my salary paid out in a different currency?

Are there limits as to where my card will be accepted?

I did not have the right exchange rate applied to my situation of pulling out cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wasn't able to use my card today when I went out for lunch. Wondering why that is?

My card stopped working after multiple transactions. Why?

Do I need to set a limit on auto top-up?

There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?

Why are my transfers getting declined?  I havent had a problem in the past.

Explain why my top up would be reverted.

Why do you need to perform identity verification?

Why can't I see my funds after I topped up?

I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

Will it be possible to change from USD to GBP with this App?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having problems with my physical card.

What's going on with my card? I've tried multiple times and it never goes through.

How can I set up Google Pay on my device?

I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

How do I activate my card that just arrived?

Please explain the fee on a transfer I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The card that I have isn't working. This is the physical card.

Someone has taken my phone from my hotel room!

I just pulled money out of the ATM and was charged a fee, WHy?

Can you help me? I have a duplicate transaction on my account and I don't understand why.

I can't figure out why a transfer is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was declined at a restaurant today and I am not sure why.

I think my card is broke it's not working anymore

Why doesn't the person I sent money to see that transfer yet?

Tell me what the steps for the identity checks are

I got money overseas and the exchange rate was wrong

Why did I get charged more for using my card?

What identification is required to activate my card?

Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?

When will the check I deposited post to my account?

Why was I charged a fee for withdrawing money?

How do I see my updated balance after I make a cheque or cash deposit?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Out of the blue, my card stopped working.

Is there something wrong with the ATM? It would not let me pull cash out of my account.

How can I link my bank to my top up account?

I made a transfer and was charged extra. Why?

I think there has been a mistake with my transfer

There is a payment in the app I did not make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me with my card, I think it's broke.

My app was on the phone and I was mugged.  What do I do?

why wont my american express work to add money

If I have a credit card with you how I get set up to link to it?

What should I do?  My card has been stolen!

My cash received does not match what has been requested

I'm not certain my top-up went through yet.

Can it add money automatically while travelling

For my account, how do I transfer money in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my card working anymore?

I can't seem to use my card. Can you help?

I deposited cash but it isn't showing up in my account

I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?

I was charged extra. Was the exchange rate for my payment last Saturday wrong?

Will I be charged for adding money by transfer?

I was issued a card about a week ago. why hasn't it come in yet?

What is the estimated time on an urgent transfer from China?

I do not understand what this particular direct debit is ?

When I received my cash; they had my exchange rate incorrect.

What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card is broke?

I recently transferred some cash, but the balance has not changed.

I haven't yet received money that I transferred

My top up is giving me problems. What is wrong with it?

How many disposable cards am I allowed to have?

Why isn't a refund showing on my statement?

Where do I get a disposable virtual card?

What should I do if I don't know my password?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Need help to get my card to work.

I need clarity on why my card is not working.

can I link a card of yours I already have?

How do I go about getting a virtual card?

I need help fixing my contactless. It's not working anywhere I go today.

What fiat currencies are used with holdings and exchanges?

I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.

Will I be charged for a cash withdrawal?

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't my card work anymore?

how long does it take for a transfer to arrive

I want to add money automatically when I travel.

Can I exchange USD and GBP from the app?

A transaction to a friend still hasn't shown up.

Why hasn't my friend's transaction arrive yet?

Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?

should i contact customer support if i can't edit details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is not working.

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

How much transactions do I get with a disposable card?

What steps can I take if someone else is using my card?

Do I have a $1 extra fee on the statement?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

Where do I find the verification code for the card I'm topping up?

I think my transfer failed. What do I do now?

Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

What are the policies of disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card doesn't seem to work anymore

Did you deactivate my card it's not working anymore

How long will it take to transfer something to China urgently?

The app reversed a top off I had.  What should I do?

I just got my card.  It's not linked yet--how do I do that?

Why didn't my transfer to a beneficiary happen?

I was supposed to receive my new card by now, but it hasn't came in.

Will it be possible to change from USD to GBP with this App?

What would be a reason my transfer got declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if my physical card isn't working?

I am worried that too much time has gone by for a transfer to be completed.

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks

I need assistance with understanding which fiat currencies that you support.

I paid with card and was charged a fee that shouldn't be there!

What should I do when my card reaches its expiry date?

I think a fee was applied for paying with a card.

I want to activate my card, how do I do it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: WHAT IS THE MAIN REASON OF THIS PROBLEM

I recently made a transfer that I would like to cancel

Can my PIN changed remotely without visiting a bank?

The currency exchange rate was wrong for a purchase I made.

Is it possible to exchange USD and GBP on the app?

I would like to change my name after marriage.

I was removing a dollar amount from my account and now don't have access to my card.

How long will it take to transfer something to China urgently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have not been able to use this card.

What do I need to do for the card activation?

I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

Is there a reason why my card was declined when I attempted to withdraw money?

What is the source of your exchange rates?

Can you transfer money to your card by bank transfer?

what steps do you take to check identity

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card doesn't work when I use it.

Is EUR one of the currencies you deal with?

Is my country's currency supported by your system?

My balance is not what I thought it was following an ATM withdrawal

I ordered something online a while ago and I haven't gotten it. I would like a refund.

I need to know the process to transfer money into my account.

I am not happy with your service and request that my account be terminated!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card stopped working. How do I check if there is a freeze on it?

How long does it take for a cheque to post to your account?

Can I use my bank account to send me more money?

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

I tried to top up, but it didn't finish.

What do I do after the ATM takes my card.

My transfer to a beneficiary did not go through.  Why?

I noticed a different charge while I was taking my money out.

My top-up seems to be pending for a long time?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what the problem with my card is? It was declined at a restaurant today.

My card hasn't been working when I try to use it.

Am I allowed to use different currencies?

I have to make more then a few disposable cards per day.

How much extra will I be charged for exchanging foreign currency?

help, I see money missing I didn't take out.

I am sure I have plenty of money to transfer but my transfer is being declined.

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

Can you tell me what cards and currencies you support?

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

What could possibly be the cause of my failed transfer?

Help, I don't see my money i just added.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't my card work.

How do I go about exchanging currencies with this app?

What is the verification process for my card?

Can you tell me what currencies I can use to add money?

Why do you need all these details about my identity?

Changed details is essential, what steps do I take to do so?

It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's wrong with my card? The clerk at the grocery store said it was declined.

I'm worried my card might be lost in the mail? How long does it usually take to arrive?

I deposited cash into my account and I'm having trouble seeing it on my account.

when i travel can it top up automatically

i tried to withdraw money but was told i didn't have funds

The ATM only gave me 10 pounds when I withdrew 30. What do I do?

Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

I would like to get both Mastercard and Visa card from you if that's possible.

My account is locked because I used the wrong pin too many times.  Please help.p

Tell me why I need top-up to be verified?

The exchange rate for my card payment doesn't seem right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't use my card for anything

I have a top-up that's still pending and wanted to know about it.

What methods are available for my friend to send me money?

Can you please assist on my item that needs to be refunded?

I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.

Is there a specific date it can be delivered by?

I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried using my card at multiple vendors and now it's not working.

Transaction refund missing from my statement.

I have been trying to exchange this for crypto but the app won't work could you please help me?

How do I know when my new card is going to arrive?

In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?

I made an international purchase, but the exchange rate was wrong

Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't seem to be able to use my card

Why can't my beneficiary access my account?

What are the steps I need to take to cancel a transaction?

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

I have a top up card. Where is the verification code?

I've deposited a check in my account but the cash isn't showing as available.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What to do if my physical card is not working?

I want to add money automatically when I travel.

The app says that I got cash in an ATM and I didn't

Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.

Please tell me where I can update my details since I moved.

Tell me more about getting a virtual disposable card.

How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't been able to complete any transactions on my card today. Do you know what's wrong?

For a week now, I have tried to use my card and it is still not working.

I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.

Can I use a bank transfer to add money to my account?

Are there ways for other people to send me money?

What are the steps of verifying an identity?

Any extra charges for exchanging currencies?

How do I get a disposable virtual card as well?

My identity can't be verified for some reason

What do I need to do in order to get a new card?

Instruction: Given an online banking query, retrieve another query with the same intent