Question: Are there ATM fees?

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

Are there certain cards and currencies you support?

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

Why has my card been charged an extra pound?

Can I use this app to exchange between dollars and pounds?

In what way can I use the disposable cards?

I can't seem to get my virtual card to work.

My transfer is stuck pending? How do we fix it to it goes through?

When using my card I was charged a fee for doing so, why?

I am seeing in the App a diret debit that its not mine

I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged for getting cash.

Why, when paying with the card, was I charged an extra fee?

I need to change my name, since i just got married

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

Why isn't my money from a check deposit showing?

I am inquiring about a $1 charge on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did you charge me extra for withdrawing money?

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

Can I be charged for exchanging foreign currency?

Can I use google play as my primary app to Top up?

My card got charged twice for the same thing!

I don't recognize a purchase that was made with my card.

I just got a card, how can I add it to the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I withdrew cash and was charged. Why?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

It seems I need to get information on limits for top-ups.

For what reason is my transfer still pending now?

What can you tell me about the card PIN?

What is the present state of the exchange rate?

I have a transaction that shows multiple times.

I'm pretty sure my top up is still pending.

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did using an ATM cause me to be charged an additional fee?

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

What time will a transfer from the US take?

How do I get a disposable virtual card as well?

My card is expiring soon, How do I order a new card?

I usually don't get charged for transfers, why was I this month?

I need to know what your exchange rates are.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?

Is there a reason I was charged an extra fee for using the ATM?

What are the requirements to verify my identity?

There is a weird payment in my statement.

I cannot tell what my top up currently is.

My credit card transaction was declined for a loan payment.  Can you tell me why?

My wallet was taken and I see that someone is using my card!   Please help me!

Is my card lost? I am still waiting for it to be delivered.

Unable to complete transfer, states 'declined'

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I should not have been charged a fee for cash withdrawal.

I was charged extra when I made a cash withdraw, why?

I think there is a mistake.  I am being charged twice.

Who do I talk to for transactions debited twice?

My bank card has expired, how can I get a new physical card?

There is a cash withdrawl I don't remember.

I have a payment in my statement that is off

There is a  €1 fee on my account I didn't authorize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?

Why did you charge a fee when I withdrew from an ATM?

What does it mean if my top-up has not gone through?

There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.

What caused my cash withdrawal to be declined?

Your exchange rates are coming from where?

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

Do you charge extra for duplicate cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I hate this ATM, it charged me an extra fee, Why did it charge?

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

I'd like to use my American Express to place money into my account.

How do I transfer money into my account?

Is it possible to get one the your cards in the EU?

Someone besides me might be using my card.

There is an unexplained $1 charge on my statement, can you please explain this to me?

There's a payment in the app I don't recognize.

What is the reason for my card payment to be reverted?

i need a refund right away but the funds aren't available in my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a fee for withdrawing money?

Why was I charged when taking out money?

I urgently need to transfer something from China. How long can I expect it to take?

Are you going to charge me to collect the money?

what is the cost for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I got charged extra for withdrawing cash?

Why did I get charged when getting cash?

can you tell me where to find the top-up verification code?

I just received a new card, where do I go to link it to my account?

I entered the wrong pin too many times and now I think it's blocked. What do I do?

What is the fee charged for using my card?

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

Can you tell me where I can order a disposable virtual card?

How long does a check take to show up in the account balance?

I was charged an extra pound for no reason. Why is that?

I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

Why was I charged a fee when I withdrew money?

Instead of GBP, how do I exchange for AUD?

Do the disposable cards have any restrictions?

There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.

Can you please help me in canceling my order.

My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.

i live in portugal. do you operate here?

I would like to report an issue with my product and want to get it refunded

Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.

Is it possible to get a card when i'm not in the UK?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

I am looking for my top-up verification code and cannot find it.

I tried to withdraw cash from your ATM but my transaction was cancelled.

Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.

My wallet doesn't show my recent top up.

What is the reason for the extra fee on my statement?

Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.

I made a transaction at an atm and was charged extra for it.

why is there a fee for a payment on my card?

How do I check security settings using the app?

I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?

Using your app, would I be able to exchange between USD and GBP?

As my kids get older are they able to get set up with their own accounts?

There is a payment with my card which i definitely did not make by me .Never seen that it before.

I see a direct debit that I didn't authorize

I did not receive the right amount of cash.

I am not sure but someone else might be using my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a fee when I withdrew money?

Why am I being charged extra when I withdrew money?

Hi, I have an apple watch. How do I use it to top up my card?

If there isn't a lot of money left, will it automatically top-up money?

Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.

I need to find the top up verification code

Do I have to manually top-up my account each time or will it do it on its own?

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged for ATM fees?

Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.

What do I do when I get close to the expiration date of my card?

My salary is in GBP. Do I need to configure this somewhere?

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

What is the procedure for depositing a virtual card

Can I get a Visa instead of a MasterCard?

my balance has not changed, despite depositing a cheque

Can I do more than 10 transactions with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why has a cash withdrawal charged me?

I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?

Am I able to add money into my account using my American Express?

I noticed my exchange rate was incorrect when I got cash.

HELP! I tried to get cash and it gave me some, but not the right amount!

If I were to use a European bank card for a top up, will I incur a charge?

What do I need to do to correct this failed transfer?

How old do you have to be to open an account?

What do I need to see my source of money?

I'm trying to verify my identity but can't figure out how, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

Why is it I am charged an extra fee when I use the ATM?

I am having issues using contactless payments, could my card be damaged?

my top up isnt there yet where do i find it

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

Just received my replacement card, what steps do i need to take to activate it?

I tried to buy something online but my funds were transferred back to my account. What is happening?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

What is the expected delivery date for my card?

I think a fee was applied for paying with a card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: While getting cash, I was charged a fee.

Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.

I need you to delete my account right now.

What is the procedure for topping up with a cheque?

I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

I need a list of currencies you accept for exchange.

why does it take so long to verify my id

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged an extra fee when using an ATM?

I was charged for a cash withdrawal, why?

What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.

I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?

How do I add my card to the app once I get it?

How much does it cost to exchange my balance into a foreign currency?

I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

I really need to know how to change my pin.

Why was I charged twice for the same thing?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

I did not receive the correct amount for the exchange rate.

How many days does it take for a transfer to go through?

I am still waiting for the cash to be returned from a cheque I deposited!

I have an incorrect charge and would like a refund.

Are there any extras for exchanging currency?

Am I able to cancel a transfer I just made

How can I receive my salary with a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This is not right, I was told I could take out cash at the ATM for free?

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

I made a transaction this morning but I need to revert it now.

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

Just received my replacement card, what steps do i need to take to activate it?

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

The App shows a fraudulent payment made on my account.

I have a transaction showing up more than once.

I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.

I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

How come my cash withdrawal came with an unnecessary fee?!

What fiat money can I used in the exchange and holding?

Can I add money to my account via bank transfer?

I made a purchase this morning, and it is showing as pending.

Why do you need verification for my identity?

Your system is broken. My transfers keep failing, 5 times now.

When can I expect my new card to get here?

My cash withdrawal isnt showing on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why I was charged extra when I withdrew money?

Why was I charged a fee on a cash withdrawal?

I paid two weeks ago and just got refunded

How does a disposable virtual card work?

Can you tell me where I can withdraw money?

Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?

There is a payment with my card which i definitely did not make by me .Never seen that it before.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just pulled money out of the ATM and was charged a fee, WHy?

i am not a premium customer but i want a virtual card, how do i get it

Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.

Someone took my card without my permission.

How can I know where my card will be accepted?

Does the app allowing exchanges between USD and GBP

Is there a list of ATMs that take this card?

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

the exchange rate on my payment was wrong

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?

How come my cash withdrawal came with an unnecessary fee?!

I thought I was going to receive more currency?

I would like to receive my salary in a different currency. How does that work?

what is my monthly spending limit because i was refused my money at an atm

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

What do I do if I think someone has used my card?

I just got a new card how do I get it to start working?

Why can't I withdraw funds from my account?

The applied exchange rate is wrong for the cash I got abroad.

Why was I declined when I tried to get my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

There was an extra fee on my account when I got cash.

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?

Why is there a direct debit fee in the App when I didn't do it?

I received a "declined" message when doing a transfer

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

My card was declined at a restaurant today and I am not sure why.

I blocked my card by mistake, how do I unblock it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for cash withdrawals? I always thought it was free.

Would it be possible for me to get a second card?

Why is my withdrawal from the ATM still showing as pending?

There is a Direct Debit that looks suspicious.

Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.

There are strange transactions on my account.  What should I do if I think someone stole my details?

Is there a few for exchanging foreign currencies?

I have a Visa and Mastercard, can I use these?

My transfer to a beneficiary was rejected.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged for a cash withdrawal, why?

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.

What is the reason for the fee charge on my transfer?

The ATM wouldn't allow me to withdraw money

I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

What do I do if I detect fraudulent use on my car?

The app is not able to realize that it is me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I charged whenever I withdraw cash?

When I withdrew my money, why was there an extra charge?

How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?

I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.

I had a cheque deposited, but I don't see my money yet?

How can I know where my card will be accepted?

Please explain the fee on a transfer I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.

Will I be charged for a cash withdrawal?

Is there a limit to the number of disposable cards I can have?

When did I get a $1 extra fee on my statement?

Can I have a second card issued to another family member?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

How old do my kids need to be to use your service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I took out money and there is a fee.  Why?

I am inquiring about why there was an extra fee charged when I used an ATM.

I need several disposable cards made per day.

How long should it take for my new card to arrive in them mail? What should I do if I never receive it?

I made a check and cash deposit that wasn't credited to my account.

I would like to get a physical card, but I don't know how. Can you help me?

I see a direct debit transaction in my app that I didn't make.

How do I go through the identity checks?

How do you decide what your exchange rates are?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When did you start charging to make a withdrawal? How much is it now? I always thought it was free.

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.

My google top-up pay is not going through

There was a problem with the exchange rate on a purchase.

I'm having a hard time proving my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.

Is my account able to be topped up by my friends?

I'm expecting a refund but it's no where to be seen

Am I limited on the amount of disposable cards I can possess?

I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

What do I do if I got the wrong amount at the ATM?

If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

Do I have to go to an actual bank to change my PIN?

I think I was charged twice, please help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was there a fee with my cash withdrawal?

There was an extra fee when I was at the ATM.  Why?

I would like to get both Mastercard and Visa card from you if that's possible.

There is a payment in the app that I did not approve

Can I get an update on my replacement card?

I'm not happy with service and would like to delete this account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?

Why was I charged an extra fee from the ATM?

I have an unauthorized direct debit on my account

I think the exchange rate for the cash I withdrew wasn't correct.

how long does it take to get my card i am in a rush

I would like to top up via credit card, which credit cards do you support?

I need quickly transfer something from China. About how long will it take?

Why did I only receive this much currency?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged for a cash withdrawal?

My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?

I am unhappy with an item I bought. How do I get a refund?

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

What are the maximum amount you can do for auto top-up?

I deposited a cheque and its been days and I still haven't received the cash!!

What about an auto top-up, is that a option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was an extra fee on my account when I got cash.

I have been charged a fee for getting cash

I need assistance with activating my new card.

The exchange rate for my card payment doesn't seem right.

I wanted to top up my account and it doesn't look like it worked

I was told I would be getting a refund but I have yet to see it

I have been waiting for my transfer, shouldn't it be here already?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received a fee for obtaining cash, is this correct?

There was an unexpected fee for my cash withdrawal!

How long does a check take to show up in the account balance?

I requested money from the ATM and it didn't give me as much as I requested.

There's been a transaction to the wrong account.

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

I use GBP for my salary deposits. Must I set this up somewhere?

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

I was charged and shouldn't have been charged when using my card!

How can I find out about an extra fee on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is it I am charged an extra fee when I use the ATM?

what is this extra charge for a withdrawal?

How come there is an extra fee on my statement?

I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

How can I find the source for my available funds and money?

How much will I be charged for exchanging foreign currency

Please assist me in activating the card.

What does it mean when a transfer is "pending"?

The rate of exchange for my cash withdrawal is wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I been charged for pulling cash out of my own account?

I saw I was charged extra for money I withdrew?

My top-up does not seem to have worked, what  went wrong?

Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?

What am I being charged an extra pound when I haven't bought something worth that much?

What am I going to need in order to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?

Why did you charge a fee when I withdrew from an ATM?

who should i contact if my refund doesn't go through?

how does my statement get updated so i know when a refund will reflect on my balance

I see an unfamiliar Direct Debit payment.

My identity verification is not working.

Is there any reason my cash withdrawal still shows as pending?

There is a missing transfer on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: extra fees on a cash withdrawal, not cool.

Why did I get charged when getting cash?

Is there a reason why there is an extra £1 charge on my account?

I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?

Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?

Can I have a second card issued to another family member?

Why is my refund not visible on my statement?

What do you use to figure out the exchange rate for the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged when taking out money?

What was the extra charge for withdrawing money?

How can I change my name because I just got married?

It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!

There is a fee for a transfer, please explain that to me.

Why am I still not able to see the money I deposited a week ago? This is urgent!!

I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?

What am I going to need in order to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

Why is there a charge when I took out money?

Is there a possibility to open an account for my sons and daughters?

why does it take so long to verify my id

Please help revert my transaction from this morning.

I need assistance addressing a direct debit that I did not do myself.

I am still awaiting the money I put into my account this morning.

Please let me know how to place an order for a virtual card

Can you tell me why my card keeps getting declined every time I try to use it?

For some reason, the money I added was returned.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Make me understand why I am charged an extra fee when I use the ATM.

How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

A card has been sent to me, how do I track it?

I'm trying to verify my top-up card, but I can't find the code...?

I would like to get your card in EU. Is that possible?

I think I got charged twice for the same thing

Since I need to exchange currencies frequently, would you be able to offer me a discount?

I deposited a cheque, but my account balance stayed the same.

For some reason my card payment didn't work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me why there is a charge on my cash withdrawl.

I have been charged a fee for getting cash

Why isn't my balance updating after depositing cheques and cash.

Where's the money from my transfer from Europe?

is there a way to do top up with apple pay

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

How can I fill up my gas tank using a check?

I deposited a cheque a week ago but have yet to receive the cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a fee on a cash withdrawal?

What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.

How do I add an existing card to the app?

What do I have to do to get the virtual card to work?

What do I do when a charge has been made that I did not make?

The exchange rate for my withdrawal was wrong.

Why have I been charged more than once for the same transaction?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

Are my contactless settings correct? I tried to use it today but it wasn't working.

Why are my transfers and purchases keep getting declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a cash withdrawl and there is a charge.  What is this?

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

I believe I got a wrong exchange rate when I got cash.

What do I do when I get close to the expiration date of my card?

What are the steps for getting money from a friend?

Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was there an extra charge with the withdrawal of my money?

Why am I being charged to withdrawal money?

How can I tell if someone else is using my card?

What do I need to do to get my new card which I have requested 2 weeks ago?

What should I do when my card reaches its expiry date?

I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

I have an unusual payment in my statement

I would like open a second card for my daughter, how can you assist me?

When I'm traveling is it possible to add money automatically at certain time points?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?

My transaction is showing several times.

If I exchange foreign currency, are there any other charges?

What is the process for setting up and account for my child?

Can you help me with my card, I think it's broke.

What age do you have to be to open an account?

Will there be a cost if I exchange currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!

Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

why does it take so long to verify my id

How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.

how much does it cost to add money to my card

I just moved to the US how do I get a card?

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a fee for getting cash?

What was the extra charge for withdrawing money?

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

When can I expect my new card to get here?

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

Is it acceptable to use either Visa or Mastercard?

I need a second card, can I have more than one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

How can I cancel a transaction to a wrong account?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

Please help me.  My disposable virtual card won't work right.

How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's up with the extra fee I got?

I saw I was charged extra for money I withdrew?

Is there a limit on how much I can top up?

What are the steps that I need to take to activate a new card?

I think there's a purchase at a store that I didn't go to.

Why am I being charged for transfers? Are they not free?

How can I know where did my funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The bank charged me fees for withdrawing cash!

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

Should I keep waiting for my card to be delivered?

I put money in my account a week ago but its still not there, what is happening?

I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?

How do I activate my card, so that I can start using it?

Is there a top-up fee if you add money in USD?

What should I do about a direct debit that I did not set up?

How can I check on the status of my new card?

A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.

Can I use American express with apple pay? Why does it make my top up not work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I withdrew cash and was charged

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

There is the same transaction showing more than once.

What do I do if my Google pay top up isn't working?

I wanted to know why there is a transfer of mine pending.

I would like to know which fiat currencies are recognized by your organization.

Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?

Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the fee for a cash withdrawal?

I used an ATM and there was an extra charge.

I urgently need to transfer something from China. How long can I expect it to take?

What should I do to top up using my Apple Watch?

The app says I got cash from an ATM but I didn't

Does Apple Watch support the topping-off of my account?

Please let me know how to place an order for a virtual card

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I see extra charges for withdrawing my money?

I am inquiring about why there was an extra fee charged when I used an ATM.

I would like to top up via credit card, which credit cards do you support?

Can I use my social security card as a form of identity?

This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.

is the a reason why my transfer has failed?

My transaction is showing several times.

I need a Visa and a Mastercard from you.

How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.

I use GBP for my salary deposits. Must I set this up somewhere?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a cash withdrawal fee? Because I just got charged?

I moved, can I edit my personal details?

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

If I need an additional card, is there a fee for that?

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

Please help.  There is a payment in the app that isn't mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come my cash withdrawal came with an unnecessary fee?!

I got charged a fee that shouldn't be there from my cash

Can you tell me how to get a disposable virtual card?

I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

when will the balance on my account change form a transfer

Is there a location where I can change my PIN?

Do I have to pay extra if I use an international card to top up my account?

How do I go through the identity checks?

Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM charged me an extra fee, Why?

Please tell me the types of currency I can hold.

I was wondering if I could get a second card on this account? I would like my daughter to have one.

I want to use a payment card to top up my account. How can I do this?

As my kids get older are they able to get set up with their own accounts?

I am being charged the wrong amount on my card.

Why did my transfer to a beneficiary fail?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I avoid a fee to use an ATM?

I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.

I noticed the exchange rate for cash withdrawal isn't right.

How do I go about verifying my identity?

My card payment has not been withdrawn from my account

Am I able to use my account if the identity verification is not complete?

Why am I being charged to transfer funds?

I have not received the completed transaction.

There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.

I would like to transfer money from my checking account to my savings account.

Does the exchange rate change each day for purchases? There is a different rate on my purchase.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

What is the youngest age for an account?

I think my account has been hacked there are charges on there I don't recognize.

Why have I been charged more than once for the same transaction?

I bought an item and now I want a refund.

I ordered a card and would like to know how to track the delivery progress of it.

An item I bought had the wrong exchange rate applied.

How can I find out the source of my available cash?

I topped up recently and saw the money go through, but now it's just gone? What's going on

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I saw I was charged extra for money I withdrew?

Why is my transfer more expensive than I thought?

Help! In the app there is a payment that I don't remember.

How long does it take for me to get my new card?

Can you tell me why my transfer declined?

My payment is taking a long time to go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged for withdrawing cash?

Could you explain your rules for ATM fees?

When I tried to transfer funds to my friend today I was unable to do so, why?

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

When should I expect to receive my card?

I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.

No Visa please. I want to continue with Mastercard.

I did a money transfer to my account and it is not showing there.

Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

How can I change my PIN without going to the bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged to withdrawal money?

I was charged a fee when withdrawing cash, can you explain why?

I was wondering, Can I get my pay in another currency?

What is the estimated date for delivery to US?

Will I see the transfer in my account within the week?

I want to have multiple currencies in my account if possible.

I do not feel comfortable verifying my identity.

Why does it matter that I prove my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did withdrawing money cost me extra?

I got charged a fee that shouldn't be there from my cash

It looks like my card payment was sent back.

Which fiat currencies are supported by you?

When should I expect to receive my card?

I transferred money but the recipient does not see the funds in their account?

Someone else might be using my card without my permission.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did you charge a fee when I withdrew from an ATM?

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

Transfer was declined, could not complete request.

What do I do about a debit on my account that I didn't make?

What can I expect if I use bank transfer to top up my account?

I don't have my card after 1 week. What are my next steps?

If I get another card, what kind of fees am I looking at?

I have a top-up that's still pending and wanted to know about it.

What forms of ID do you need for identity verification?

Can you please assist me in Apple Pay, in getting Top Up to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I withdrew my money, why was there an extra charge?

I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?

Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.

the balance has not changed, but I have deposited some money

I already have an account. Why can't I use it unless my identity is verified?

I deposited a cheque and its been days and I still haven't received the cash!!

There is an unauthorized payment in my statement.

I did not make this payment that I see in the App.

What do I do about a debit on my account that I didn't make?

I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

Why did they take more money out then I withdrawed?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

How much is the charge to top up via credit card?

Some cash has been withdrawn but I didn't do it.

how do I get my card to show in the app?

How can I tell if there will be a fee added to my payment or not?

Are there any restrictions on the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a fee for my withdrawal?

I was charged a fee when withdrawing cash, can you explain why?

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

how many uses are the disposable cards good for?

Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

Which ATMs am I allowed to get money from?

How can I activate my new card? I didn't recieve any information with it about how to do so.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged extra when I made a cash withdraw, why?

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

I see in the app some cash was withdrawn, but it's not mine.

It looks like someone besides me ordered something with my card, what should I do?

Is there a reason why there is an extra £1 charge on my account?

I am not able to see the card PIN anywhere?

What can you tell me about the card PIN?

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you explain your rules for ATM fees?

Why am I being charged extra when I withdrew money?

How do I initiated a bank transfer to top up?

Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!

I looked at my statement and found a payment I and found a mistake.

Can I top up my account with Google Pay?

When I made a cash transfer abroad the wrong exchange rate was applied

Is there a charge for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not supposed to be charged a cash withdrawal fee, but I was.

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

There's a card payment with a name I don't recognize

I bough an item and the exchange rate was incorrect.

I would like to track a card sent to me, how do I do that?

Will you tell me how I am supposed to use the disposable cards?

The exchange rate was incorrect for this item I bought.

How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

unhappy with service need to delete account

What are the steps for getting money from a friend?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?

Tell me why there is an extra charge when I used an ATM?

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.

I want to have an item refunded can I do that?

Is there a way to link cards if I have one of yours?

The cash I asked for still hasn't been received

I paid with card and I was charged a fee

What is the time frame for european transfers?

Are there any discounts for frequent currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I have a charge for an ATM withdrawal? I thought these were free?

Why is there a charge when I took out money?

Can I add money in intervals to my account?  I will be traveling.

The exchange rate for my cash withdrawal was incorrect

Can you explain the transfer fee that I was charged?

Do I need to re-apply to order a new card when my old one's about to expire?

phone is at a hotel, can i still use app

I noticed that there's a payment on my card that's pending.

I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

How come I got to pay to get my money from the ATM?

How will I know what the exchange rate is?

So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?

Is it possible for me to change my PIN number?

I forgot what my pin number is and now am blocked can you help me get in?

I needed cash from the ATM but I couldn't get it.

What is your refund policy for products I have purchased?

My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?

I made a transfer recently but it has not changed on my dashboard.

How long does it take to prove my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did they take more money out then I withdrawed?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

Why would the app show a withdrawal that I did not make?

How can I transfer money to this account from another bank?

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What was the extra charge for withdrawing money?

I made a transaction at an atm and was charged extra for it.

What do I do if someone used my card without my permission?

So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?

Where can I find my PIN? I haven't gotten it yet.

I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.

I made a cash withdrawal at an ATM but it still says pending in my account.

Can my PIN changed remotely without visiting a bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was an extra fee when I was at the ATM.  Why?

The ATM is showing it gave me the money I requested but I didn't get that amount.

My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

If I see a payment in the app that I don't recognize, what should I do?

At what age can my children use your service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i withdraw cash from the ATM and was charged a fee

A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?

The amount of cash I received did not match the amount I requested

Why do you need me to do an identity check?

Why hasn't my son received the transfer I sent to him earlier?

I have to make more then a few disposable cards per day.

How can I change my old pin to a new one?

What's the earliest time to receive my card?

Is it possible to change from AUD to GBP?

I would like to know how my friend would be able to send me money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged extra when I withdrew money?

I got charged a fee that shouldn't be there from my cash

I need to find the top up verification code

What are the time frames for the money to be available in my account?

How long until the transfer is reflected on my account balance?

How can I transfer money between accounts?

When can I expect my new card to get here?

Can I transfer money using a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got charged a fee that shouldn't be there from my cash

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

I have a US credit card, will you accept it?

I left my phone at the hotel I was staying at so I can't use the app!

I want a disposable virtual card, how do I do that?

How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?

I'm unhappy with the exchange rate your cash transactions.

I didn't get the all the cash i wanted from the atm

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a strange fee when I used the ATM.

Why was I charged an extra fee from the ATM?

You shorted me money when I tried to make a withdrawal.

am i able to receive my salary this way?

I would like my refund for this item I bought.

I have a canceled top-up and wanted to know about it.

what documents do i need to verify who i am

Why was I charged for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged for cash withdrawal?

Why is there a charge when I took out money?

In what way can I use the disposable cards?

How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

I have exceeded the number of PIN attempts

I recently made a transfer that I would like to cancel

Did I do something incorrectly? Where is my top-up?

I was unable to transfer to another account.

I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.

Disaster, I've totally forgotten my passcode, can you help me?

I'm not sure where this charge came from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are you charging me for ATM withdrawal? It has always been free before.

I used an ATM and there was an extra charge.

I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?

what are the exchange rates for foreign currency ATMs

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

What physical locations can I use cash to top up?

My American express works with my apple pay, why is top up not working?

There's an extra fee on my statement, why is that?

I attempted to get cash in the ATM but I was denied

I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do cash withdrawals cost anything?

I thought it was free to make a withdrawal. So how much does it cost now?

Why did my transfer to a beneficiary fail?

Can someone assist me with explaining how I can unblock my pin?

What are all the fiat currencies that are supported for both exchange and holding?

I want to top up by using a credit card, which ones do you support?

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged a fee for getting cash

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

I'm not able to withdraw money from the ATM but I'm not sure why.

I may need to exchange my USD for GBP, can your app do that?

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

What do I need to do to correct this failed transfer?

I am unable to use my top-up on the app. Could you explain this to me?

I didn't mean to do the transfer, is there any way to cancel it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged a fee when withdrawing cash, can you explain why?

Are there any express fees if i want my new card faster?

What do I do if I have forgotten my passcode?

My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?

What is the maximum number of transactions that I can put on a disposable card?

There's a payment in my history I don't recognize

While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?

A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

Where do I pay with my debit or credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.

What's wrong with my card? The clerk at the grocery store said it was declined.

Help! I need to transfer something to China.

I don't live in the UK. Can I still get a card?

The transfer to my beneficiary has not gone through

What is the cause of the delay in applying my card payment to my account?

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

I'm dissatisfied with the service and would like to terminate the account.

What's the process for terminating an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was an unexpected fee for my cash withdrawal!

what is this extra charge for a withdrawal?

I wasn't applied the correct exchange rate when getting cash

I took out money from the ATM and it's still showing as pending?

Why didn't my transfer to a beneficiary go through?

please help me with this transfer, for some reason i can't transfer to a cryptocurency account

Is there a limit on making disposable cards?

I was spending cash with my card and got a fee.

Yikes!  I didn't get the amount of money that I requested.  What do I do now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.

I made a transaction at an atm and was charged extra for it.

If I live outside of the UK am I still eligible for a card?

When will I get a virtual card? I haven't gotten one yet

What can I expect if I use bank transfer to top up my account?

When using my card I was charged a fee for doing so, why?

I received the wrong exchange rate for an item i bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transaction at an atm and was charged extra for it.

How do I order a replacement for stolen card?

Why is  my  top  up for  my  new account  not  instant

Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.

How do I find the code needed in order to verify my top-up card?

Is there something wrong with my card payment? It's been pending a really, really long time.

How long after a failed topup will funds refurn to account

Can I use my virtual card for recurring monthly payments?

Am I able to use my account if the identity verification is not complete?

Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for getting cash?

Why did you charge me extra when I withdrew cash?

Help me figure out why my transfer was declined

I was charged a hidden fee when I paid with card.

How can I create another card linked to this account?

Can you explain to me the way to verify my top up has gone through?

Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.

I am planning activating my card was it possible?

When is a payment I made with my card going to clear>

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there a charge on withdrawals?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

How recent do my documents need to be for verification?

I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

If I have a credit card with you how I get set up to link to it?

I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

What can I and can't do with the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason I was charged an extra fee for using the ATM?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

What forms of ID do you need for identity verification?

What is the minimum age required to open an account with your service?

Can it add money every so often automatically while I travel?

What are the currencies and cards that are supported with my account?

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged an extra fee from the ATM?

Hey there's a fee for a transfer on my account.  Why?!

Can I quickly send a transfer from China?  How long will it take?

Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.

Why did I get charged a fee for my card payment?

Explain why my top up would be reverted.

In what increments can I top-up my card?

Are there restrictions on disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged a fee, I thought it was free?

Why was there a fee for my cash withdrawal?

After I make a payment, how long will it be before it transitions from "pending" to complete?

My payment card was declined - could you tell me why?

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

Is it possible that my card payment was reverted?

Can my PIN be changed in any cash machine?

I need to make several disposable cards per day.

There is an unauthorized payment in my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged when getting cash?

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

Where do I get a disposable virtual card?

I would like to change my personal details.

What are my payment options for topping off my account?

What do you use to figure out the exchange rate for the card?

Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.

How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

Can you tell me when the transfer will be completed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

Where is my new card if I haven't received it yet?

When can I expect the transfer to be complete?

Is there a pay structure for currency exchanges?

How long should it take for my new card to arrive in them mail? What should I do if I never receive it?

I topped up last night but don't have any funds, why not?

Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.

Can I exchange USD and GBP from the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was there a fee when I pulled cash?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.

Are purchases returnable for full refund?

What does it mean if my cash withdrawal is pending?

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

There is a card payment that I'm not recognizing.

I think my top up may have been reverted, what do I do?

My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

I used an ATM and there was an extra charge.

I lost my phone! Will my card still work?

When will the money from a transfer be made available on my account?

My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?

I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?

What can I do about a direct debit transaction on my card that I didn't make?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

How come I got to pay to get my money from the ATM?

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

Please let me know what currency I can use to top up my account?

My new card is here, what's the process for activating it?

The money has not yet been placed in recipients account.

Why hasn't the transaction I did to my friend arrive yet?

What could possibly be the cause of my failed transfer?

How many physical cards am I allowed to have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used an ATM and there was an extra charge.

Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

How can I exchange USD and GBP in the app?

I can't figure out why I haven't gotten my cash, when I already put the check in the bank.

What is the timeframe for a transfer in Europe?

I've forgotten my app passcode completely.

Is it possible to get one of your cards in the European Union?

DO you know the reason for the identity check?

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I got to pay to get my money from the ATM?

I am inquiring about why there was an extra fee charged when I used an ATM.

Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.

The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?

i put in money for vacation and its not showing. i need that money today, how long will it take

Can I use my account even though the identity verification has not passed yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did you charge me extra when I withdrew cash?

When I got cash I was charged an extra fee!  Explain!

When I got cash, the exchange rate applied was wrong.

Should I order a new card before I freeze my original one?

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

I think the exchange rate for my for my cash withdrawal is wrong

Why isn't my refund showing up in my statement?

There is a fee from a transfer that is not supposed to be here!

What are the steps for my friend to send me money?

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

I don't recognize this payment at all!  Help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I get charged for withdrawals?

I am inquiring about why there was an extra fee charged when I used an ATM.

Why is the exchange rate different than expected on my transaction?

How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok

I would like to make sure it is delivered on a certain date.

How do you decide what the exchange rates are?

My card is expiring soon, How do I order a new card?

I had to pay a pound more than I anticipated!

I'm trying to verify my identity but can't figure out how, what do I do?

Is there a way to see my money's source?

I was not able to use the ATM to get cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.

I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

Why wouldn't my contactless work for the metro?

I need help with understanding why my card is not working.

When will I get my money? It's been too long.

My new card just arrived, how can I activate it?

I did a transfer.  What is the extra fee?

I am unable to use my top-up on the app. Could you explain this to me?

Help me access the card I already got so I can information from it.

I don't know what pending transaction means.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I charged a fee for getting cash?

Why was my account assessed a fee for an ATM transaction?

I can't find my phone; what can I do to prevent someone from accessing my account on it?

How much would it cost me for a bank transfer to top up my account?

There is a withdrawal on my account I didn't make.

I was unable to transfer money from my account.

Do you know which businesses will accept my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a charge when I took out money?

I was charged a fee for withdrawing cash.

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

The amount of cash I selected to withdraw is different than what I received.

Is there a way I can get my card expedited?

What needs to be done to activate and use a card?

Why is the exchange rate on my card wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

what is this extra charge for a withdrawal?

What is the reason for the extra fee on my statement?

How do I get a refund for an unauthorized direct debit payment?

When I went to get cash, it was declined!

Is there a way to find an ATM around me?

I've been waiting for a refund where is it?

Why was my transaction charged an extra fee when paying with my card?

What is the cost and time frame of getting a new card?

What currency can I use to pay for a top up?

I need money put into this account from another one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought it was free to make a withdrawal. So how much does it cost now?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

I only received $20, but I requested $100.

How can I report that my card was stolen? I made a police report first.

Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.

What currencies do you accept to add money?

Do you offer disposable virtual cards too?

I was charged multiple times at the same location at the same time

Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.

Why is my refund not visible on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the fee with my cash withdrawal a mistake?

Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

I haven't received the cash from the check I deposited.

why is there a service fee on my statement?

My Identity verification hasn't passed yet is it possible to use my account?

Why is the pending status on my cash withdrawal taking so long?

I have a transaction showing up more than once.

I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

I have a card payment that I don't recognize. What should I do?

Why is  my  top  up for  my  new account  not  instant

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did you charge me for taking out cash?

When I got cash I was charged an extra fee!  Explain!

Card refund is not showing up in my statement.

Is there a charge for exchanging foreign currency?

The app is showing mt withdrawals that aren't  mine.

How do I delete my account? I am dissatisfied with the service.

Can someone please tell me how much I can top-up?

Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.

How many transactions can I do with a disposable card?

Contactless payments need to be enabled for my card.

If I was travelling abroad, would I be able to hold currencies in euros?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged a fee for withdrawing cash.

I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?

There has been a payment  in the App that has not be done by me.

I got charged twice for the same payment. Please removed the pending payment. Thank you.

Is there a limit on making disposable cards?

This fee shouldn't be there after I paid with a card.

How can many disposable cards can I have per day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get a fee from the ATM?

what is this extra charge for a withdrawal?

After I make a payment, how long will it be before it transitions from "pending" to complete?

The fee charged when I changed rubles into British pounds was too much.

I've never been to that store.  That's a fraudulent charge.

I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.

Do you charge a fee on currency exchange?

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

What am I going to need in order to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

Where can I go to find out how to verify my identity?

Are there any hidden extra fees for currency exchanges?

This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!

Please help me unblock my pin which I put the wrong one too many times.

Is there a way to lookup where funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my account assessed a fee for an ATM transaction?

I am inquiring about why there was an extra fee charged when I used an ATM.

If I want to get an account for my daughter, can I do that?

I need Australian dollars instead of UK currency.

I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.

I want to know which currencies and cards are supported, can you provide a list?

Can I have more than 2 disposable cards?

I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

How much would it cost me for a bank transfer to top up my account?

Why is my money not in my account. I have already sent it out.

I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

Can you help me with my card, I think it's broke.

Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?

I usually don't get charged for transfers, why was I this month?

|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?

The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.

Why does my statement show a $1 charge on my account?

How do I get a new card when my old one expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me why there is an extra charge when I used an ATM?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

I made a cash withdraw and it shows up as pending why is that?

I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

What types of fiduciary currencies are supported for tenure and exchange?

I would like to use one of my cards for a family member. Is that allowed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get a fee for getting cash?

Why was there a fee for my cash withdrawal?

What do I need to do to get my salary through this?

How long will it take to transfer something from China?

I have lost my phone, what steps can I take to prevent someone using my account?

How many purchases can I make with one disposable card?

My account balance has not updated to reflect my recent transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why I was charged to withdraw cash?

Why was there a fee for my cash withdrawal?

I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?

I can't find any option to top up with a cheque?

Will I know which exchange rate I will get?

I found my card, am I able to put it back into the app?

I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

My cash withdrawal is showing as pending, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged for a withdrawal?

I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?

I tried pulling out money at the ATM and it gave me an incorrect amount back.

What should I do after I've moved and need to update my personal details?

I cannot get my disposable virtual card to work

I have a fee showing from last time I used my card.

I am waiting for a payment to be processed

Is payment required to get a card of my own?

Is there any way to get another card on the same account?

I'd like my account to be deleted. I'm not satisfied with the service you provide.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is this extra charge for a withdrawal?

Why was there a fee for my cash withdrawal?

I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?

Can you please tell me why my transfer failed?

I think there was an error in your exchange rate.

I deposited a cheque but the cash hasn't arrived yet

I have no idea why there is a dollar that has been charged to my account.

Hoe do i use my credit card to transfer money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?

I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??

In the US, how long is the wait for a transfer?

I didn't make this payment and it's on my app

Why hasn't my cash arrived from a deposited check?

I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear?

There should be a cash withdrawal that I haven't seen yet.

We want to start a college fund for my daughter.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

I didn't do a payment and I have it now.

I deposited a cheque with some money, but the balance hasn't changed.

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

The funds I transferred are not in my account

I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am inquiring about why there was an extra fee charged when I used an ATM.

When I got cash I was charged an extra fee!  Explain!

I'm being asked for a verification code. Where do I find it?

I think a fee was applied for paying with a card.

I did not receive my purchase, how do I cancel it?

Why is the exchange rate on my card payment different than I expected?

The exchange rate is incorrect on an item I recently purchased in a foreign country.

I want to shut down my account as soon as possible.

Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged a fee with my cash withdrawal that I shouldn't have been charged.

Why was there a fee for my cash withdrawal?

Can you tell me how to get a disposable virtual card?

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?

Help me please, My Apple Pay American Express top up does not work.

I logged in wrong and am blocked, how do I log in?

I made a deposit and the balance hasn't been updated.

It looks like the exchange rates on my card payment are wrong

can the delivery be specific to my needs?

How long does it take to prove my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I got cash I was charged an extra fee!  Explain!

Why was there a fee for my cash withdrawal?

I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.

Can I use my account although my identity verification has yet to pass?

I don't think I should have been charged a fee to use my card.

I ordered a virtual card but it hasn't come through yet

I don't think I made this payment that is showing up

The ATM won't give me my card back. I need it back now!

When can I expect money to be transferred to my account?

Instruction: Given an online banking query, retrieve another query with the same intent