Question: Please help me get a Visa card.

I just did a transfer, but don't see the money in my account. What's up?

My daughter would like a card from my account?  Can I do this?

I can't figure out how to change GBP to AUD, what do I do?

Help, my phone was stolen, please advise!

How do I replace my card before it expires next month?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will the card be a Mastercard or a Visa?

When I travel, can it automatically add money in certain intervals?

There is a repeat charge for the same item

I deposited money in the form of a cheque, but my balance has not increased.

Can you show me how to verify the top-up card?

Can you tell me why I was charged extra when I withdrew money?

How much would it cost me for a bank transfer to top up my account?

Why am I unable to withdraw money even though in the past I've done it just fine?

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What credit cards do you carry

I would like to get both Mastercard and Visa card from you if that's possible.

Why was I charged twice for the same transaction?

Explain why I can't do a transfer to an account.

What was I charged a fee for card payment?

There is more than one charge on my account for a transaction.

What happened to my top-up? I think it was cancelled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I won't be pleased unless I get a Mastercard.

I asked for $40 and I only received $20, what happened?

Why does my statement show a $1 charge on my account?

I would like to know how much I can top-up.

I am travelling and I was wondering what your exchange rates are

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

Do I need to set a limit on auto top-up?

I am entering my passcode but getting an error.

How much are you going to charge me if I top up my US card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get both Mastercard and Visa card from you?

Please give me both Visa and MasterCard, is it possible?

I received an extra charge for using the card. Why?

How long does it take for a new purchase to stop being considered pending?

Am I allowed to carry an additional card?

Why did I get charged one pound seemingly randomly?

My plans may change so I may need to change from GBP to AUD.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd prefer a Mastercard.

What proof do you need for my identification?

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

My payment did not go through because the app reverted it

I already made a transfer and want to cancel it, how do I do that?

Is there a limit to how much I can top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to get both Mastercard and Visa card from you if that's possible.

I lost my phone.  What do I do to block someone else from using my account?

It looks like the exchange rates on my card payment are wrong

Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

I haven't yet received money that I transferred

What do I have to do to get my PIN unblocked?

Where did my deposit for my source of funds come from?

I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I obtained a Visa Card

I did a payment but the app cancelled it.

I am unable to activate my card, it won't let me.

There is an extra 1£ charge on my app. Why did you charge me extra?

I question today's exchange rate for rubles into pounds. I was hoping for a better return.

What to do if my card is about to expire?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please give me both Visa and MasterCard, is it possible?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

Will I be sent a new card before mine expires?

I would like to exchange currencies, how do I go upon it?

Shopping on line I was declined when trying to buy something.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My first choice would be Mastercard.

Do I need to do anything? My phone was stolen yesterday.

When I got cash the exchange rate was wrong

Seems like my transfer was declined how come?

My identity can't be verified for some reason

Does it cost anything to transfer money for a top-up?

How do I get this damn virtual card to work?

How do I transfer funds directly from my credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I want a friend to top off my account, can they?

I ordered something online a while ago and I haven't gotten it. I would like a refund.

Can I use American express with apple pay? Why does it make my top up not work?

What are the steps to get my card back that was kept by the ATM?

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

Is my new bank card on the way and is there a way to track it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money I had was gone and I could not get gas!

I need an accurate exchange rate, when I make my withdrawals.

I need to know where my funds come from.

I did a cash deposit to my account but it doesn't show up

My app says I withdraw money from my account from an ATM.

Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.

What was the extra charge for withdrawing money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't see me 'top up' in my wallet

The money disappeared after I topped up my account.

How many transactions can I do with my disposable card?

Are there businesses that don't accept this card?

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

Why has my payment been declined? I paid by card.

Please tell me what the exchange fee is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my account be topped-up by friends of mine.

My card didn't work at the ATM in Notting Hill.  Is my card working?

Are there still fees for european top-ups?

I did not ask for the amount of cash that I received.

I'm pretty sure my top up is still pending.

Can you tell me why my top-up was canceled?

What are the reasons for my beneficiary not being allowed?

I made a cash withdraw and it shows up as pending why is that?

I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.

There was a direct debit transaction I have don't think should be there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i need to top up by card.

I need to transfer some money, can I use my credit card?

After I transferred money the balance remained the same.

Why is my beneficiary not being allowed to get payment services?

i want to get my salary deposited as pesos?

I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.

Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.

A direct debit appears in the app but I didn't authorize it.

Why isn't my money from a check deposit showing?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wasn't able to use my top up card because the money I put on there wasn't there anymore

Could you tell me why my top up isn't showing in my wallet?

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

Are my contactless settings correct? I tried to use it today but it wasn't working.

I really want a physical card. How do I get one?

Why isn't the transfer to my account showing up?

what amount of time does it take for a transfer to reflect and be available

I would like to use cash to make a top-up?

Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do i have to top-up with my credit card before I can transfer?

What's the procedure for canceling a purchase?

Can you explain why my payment is still pending?

I've been waiting for a refund to show up and I don't see it on my statement yet.

I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

how long will my cash withdrawal be pending for?

I received my card, how do I get it to work in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to transfer money using my credit card.

what happened to the money after i put in the wrong info and it got declined

Why hasn't arrived yet a transaction I did to my friend?

Why has another fee been placed on my statement?

If I top up using a European card is there a charge?

What flat currencies do you use for holding and exchanges.

I want to reactivate my card, I thought I had lost it but found it again in my jacket.

I need to change my personal details in my account.

There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can anyone else top-up for me?

How long does it take to prove my identity?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

I'm interested in what your exchange rates are based on.

I got a declining message during a transfer? please tell me why

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

I paid with my card and I was charged a fee

I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to top up by card

Hoe do i use my credit card to transfer money?

How long does it take for a cheque to post to your account?

I checked my statement and am being charged one pound. Where did this charge come from?

Why is my transfer still pending after all this time?

How do I check to see why my card payment was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: show me how to top up

I want to know how to transfer money with my credit card

What happens if a merchant doesn't accept  you payment?

At what cash machines can I change my PIN?

What happened to my Top-Up? It's not reflected.

Can you tell me how to get my card on the app?

How long does it take for money to transfer as my balance hasn't been updated

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

Is it possible to top up with Google Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used my card to top-up but the money is gone!

The ATM didn't give me the amount I asked for

I have young kids. Can they use this service?

Can I use this app for both USD and GBP?

I took out money and there is a fee.  Why?

There was a fee charged when I paid with my card.

What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.

Where did this extra €1 fee on my statement come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I use my card to top up?

What is the reason that my top-up is still pending?

How will I know what the exchange rate is?

So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?

How simple is it to transfer money into my account?

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

I need to move money from another bank to this account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't see my top up in my wallet.

I used my card top-up but all of the money is missing.

What can I do if my card still hasn't arrived after 2 weeks?

What happens if my card payment is cancelled?

The ATM did not give me as much cash as I requested.

Google Pay isn't working. What is wrong?

I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?

the exchange rate was different than expected

When will I see my cash, since I already deposited my check?

Help my find the verification code on a top-up.

How can I go about ordering a virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to transfer some money, can I use my credit card?

I got a new address and need to change my old one.

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

Do I need to do something to get a new card once it expires?

How can I update my details since I moved?

A transaction posted twice to my account.

Is there a fee for topping off by transfer?

I sent some money but the intended recipient says it hasn't arrived

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used my card to top up, but now I don't see the money in my account.

How do I transfer funds directly from my credit card?

I took out some cash from the ATM but it is still showing the transaction is pending.

What is the first step that I should take after my card has been stolen?

What steps can I take if someone else is using my card?

my cash withdrawal has not come out of my account yet.

Are purchases returnable for full refund?

I am adding money, what currencies do you accept to do this?

Will you accept my salary if it's in another currency?

i didnt make these transactions, i think my card details might be stolen

My balance was not updated with my checque or cash deposit.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to know how to transfer money with my credit card

Will my friends be able to top up my account?

Help, my phone was stolen, please advise!

I can't get the top-up to work! What's going on here.

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

Will there be a charge for topping up by account with a SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Something is wrong with my top up and I can't see it. How do I find it?

Is it simple to transfer money using my credit card?

I made an international purchase, but the exchange rate was wrong

Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

One of my card payments, I don't recognise the name of the merchant.

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

Would I be able to top up as much as I can?

Why is it necessary to verify the top up?

Why is the transaction to my friend still pending?

There is a withdrawal in my account I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will my friends be able to top up my account?

can other people use the app to add money to my account

Can you explain to me why a top-up would still be pending?

Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?

Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.

Is going to a bank only way to change my PIN?

Why do I have two charges It should only be one charge?

what is the amount of disposable cards I can have?

I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.

Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent

What does it mean when a payment is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up isn't in my wallet.

How do I transfer funds directly from my credit card?

Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.

I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?

What is the charge for topping up a card?

Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.

How much is the charge for a foreign currency exchange?

I deposited a cheque but the cash hasn't arrived yet

Can you explain to me why a top-up would still be pending?

Why hasn't the money I transferred into my account shown up yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up is not showing up in my wallet!

Is there a limit for the amount I can top up?

Salary in GBP has been received. Does it need to be configured into another place?

What fiat currencies are used for holdings?

I just had a wedding and I want to take my spouses name.

Why do I have duplicate transactions for one purchase?

Do I have an option between Visa and MasterCard?

Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?

Should i uninstall the app before i try it again?

I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How does someone else top up my account

I want to transfer money with my credit card.

I'm waiting for the ID verification to go through still, so is it too soon to use my account?

What is the cost and time frame of getting a new card?

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

Can you tell me which cards and currencies are supported?

Why do I see an extra fee on my statement?

i'm not satisfied with the services and no longer want to be a customer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

Who can have access to top up my account?

The exchange rate is incorrect for my cash withdrawal transaction.

Is my card broken? I can't get cash out of the ATM

I would like to receive my salary in a different currency. How does that work?

What is the fee if I use a European bank for a top up?

I have a new phone number and need to edit my contact information.

I need to change details about my personal account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I add money to my card?

I used my card to top up, but the money is not there!

So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?

Why didn't the money I transferred into my account get added to my balance?

I cannot view the refunded amount in my account.

I need to verify my identity. How do I do that?

How can I exchange USD and GBP in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top up by card?

How do I go about transferring money using my credit card?

Why am I still not able to see the money I deposited a week ago? This is urgent!!

Is it acceptable to use either Visa or Mastercard?

I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?

My card must have used my card as there are some transactions that I haven't done myself..

No transactions are being accepted, what's wrong with my card?

So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?

What steps do I have to take to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I use my credit card to transfer money?

can other people use the app to add money to my account

How do I change to a different currency?

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

My balance was not updated after transferring money.

There is a pending transaction on my account, what does this mean?

What does it mean if my payment has been reverted?

Please help me with my card.  It won't activate.

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

What do I need to do to exchange my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my top up isnt there yet where do i find it

What information am I going to have to have in order to do a transfer with my card?

It appears my top-ups have been canceled.

Where in the European Union can I get a card?

I didn't make the direct debit payment on my account.

How long is the delivery time to the US?

I returned something to a  store but can't see my refund.

When shipped to the US how long is delivery time?

Why can't I transfer money to a beneficiery?

I recently reported my card as missing/lost, and I just found it. Can I still use it?

Why has my money been returned back to my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My wallet doesn't show my recent top up.

What's the process for topping up my card?

Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?

Where are my funds? I topped off my car but it didn't seem to complete.

How long does it take for my payment to process?

What do you require for identification verification?

What am I going to need in order to verify my identity?

Is there a reason why my virtual card won't work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about transferring money using my credit card?

What's the process for topping up by card?

Everything seems fine with my account, so why did it decline my payment?

How do I go about ordering another card?

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

Tell me what ATMs allow me to change my PIN.

Is there a reason my new card hasn't arrived yet?

Why does my transfer keep failing? I've tried 5 times and they all failed.

My PIN number was incorrect, and I can't access it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can friends I have top-up my account?

What do I need to do to transfer money with my credit card?

Is there an age limit to open an account

I was not able to use the ATM to get cash

Why do I have duplicate transactions for one purchase?

Help me access the card I already got so I can information from it.

Can you tell me why my transfer is failing and help resolve?

Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can other people use the app to add money to my account

When I tried to top up using my card, all of the money disappeared.

Is the identity check part of bank policy?

About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?

How much does it cost to top up by transfer?

is it possible to top-up with google pay.

Why do I see a random withdrawal in my app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my account be topped up by my friends?

I forgot my password to get into the app!

I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

Do you think you're asking for too much information about me?

How long does a transfer take to reach one's account.

Will I be charged an extra fee if I need to exchange currency?

I am unable to use my top-up on the app. Could you explain this to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: top up by my card is that possible?

I think I deserve a refunded on a certain item.

I seem to be unable to make any transactions.

I made a cash withdrawal earlier and it's showing as pending.  What does that mean?

I would like to get a physical card, but I don't know how. Can you help me?

Why am I seeing a fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used my card to top up, but the money is not there!

I don't think I should have been charged a fee to use my card.

My card couldn't complete a transfer, why?

Is getting my identity verified required before I can use my account?

If someone in a different country sends me money, do I have to pay a fee?

Where can I find the auto-top up feature?

Can you tell me where my funds come from?

Why was I charged extra when paying with card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I let other people have access to my account in order to top up?

How do i set up my credit card to send transfers?

Do you know the process how to activate my card?

Can you tell me what the problem with my card is? It was declined at a restaurant today.

Is EUR one of the currencies you deal with?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I see my top up?

My friends would like to add to my account. What is the procedure?

Why isn't my balance reflecting a transfer I did?

What information do I need to gather in order to activate my card?

When will I receive the cash payment from the check I deposited?

I have used all of my PIN tries. What should I do now?

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

Can I use my account before my Identity verification has passed?

I'm worried my card might be lost in the mail? How long does it usually take to arrive?

What form of payments can I use for topping up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to top up and suddenly my money disappeared

I want to cancel a transaction from this morning.

How long do I have to wait until the transferred money shows up?

Can it add money every so often automatically while I travel?

My ID verification hasn't gone through yet, but can I use my account anyway?

How old do my kids need to be to open an account?

I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?

What happened to my Top-Up? It's not reflected.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to transfer funds using my credit card.

I used my card top-up but all of the money is missing.

There's a direct debit payment that I don't recognize.

Why was my cash withdrawal cancelled at the ATM?

I am waiting for the money to enter my account. How long does it take?

After I deposited my cash, I still don't see it in my account.

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

How long does it take for the card to come?

Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.

Given a choice, I'd rather have Mastercard.

Can my friend send me money if it is not in US dollars?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how to top up on my card?

My wallet is empty even though I topped it up an hour ago.

How do I get a virtual card on my device?

Why does my statement have an extra fee?

I have been charged twice on my statement.

In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

Did you deactivate my card it's not working anymore

My account was charged twice for one purchase

How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I the only one who can top-up my account?

Could you tell me why my top up isn't showing in my wallet?

I am looking to transfer some money from my other bank account into this one.

How do I go about verifying my identity?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i set up my credit card to send transfers?

Can I add other people to my account, so they can top up?

Is there a fee for sending additional cards?

How do I query a payment on my card? It looks like I have paid for the same thing twice.

Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can a credit card be used to transfer money?

I am seeing in the App a some cash withdrawal that I did not do

What are the benefits of a disposable card?

The exchange rate was incorrect for this item I bought.

how do I speed up identity verification?

I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.

Is payment required to get a card of my own?

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

A WD was just made on my account, but it was not me and I still have my card.  What to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to transfer money to my credit card?

How can I transfer money using my credit card?

I paid with my card and I was charged a fee

Is there always a charge when withdrawing money?

I need to get some Euros for my holiday. Am I able to exchange some of my money?

I wanna revert a transaction i did this morning.

Why is my check still not showing up on my account? It's been a week already

My card is about to expired what will happen?

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

Where in the app do I go to make my new card show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used my card top-up but all of the money is missing.

I can't see my Google Pay top up. Is it not working correctly?

Can you please explain how to transfer money using the bank transfer process?

I think I was charged by mistake on my debit statement.

How and where can I find the identity checks?

I returned something to a  store but can't see my refund.

Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

Can I use my account although my identity verification has yet to pass?

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I see the top up I made?

I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

Please tell me how to get a card if I reside in the US.

What is the time period for money to be transferred?

How can I find out why my transfer didn't go through?

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

Please provide me a list of ATMs that accept my card.

do I need to verify my identity before I can use my card?

I need to transfer something ASAP from China, how long will it take to post to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My friends would like to add to my account. What is the procedure?

I tried topping up using my card, but the money is gone?

When I got cash, my exchange rate was off.

Tell me why I need top-up to be verified?

Can I change my pin at ATMs?  If so, what ones?

I still don't have a card. How do I get one?

The ATM cancelled a transaction on me when I was trying to get some cash out.

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My wallet isn't showing my top-up, did I do something wrong?

What steps do I do to transfer money using my credit card?

The wrong exchange rate was applied to me while pulling out cash.

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

I didn't get the right amount of  cash because of the exchange rate.

I have used all of my PIN tries. What should I do now?

What is the length of time for one of these items to come to the U.S?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: top up with credit card

What's the process for topping up by card?

Tell me the currencies that you support.

I noticed that i got charged extra for using the card.

Is there a way to see my money's source?

Can I get a card although I'm not in the UK

Do you have to be in the UK to get a card?

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

Can you tell me why my card payment did not work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible for friends to top up my account?

My money disappeared right when I tried to top up

What's the youngest I can be to open an account?

What do I do if I got the wrong amount at the ATM?

Are there any express fees if i want my new card faster?

I sent money and the recipient has not received their money after two weeks.

There was an extra fee when I paid with the card.

I'm waiting for a money transfer to show, still.

I think that the card is stolen.  What are my next steps?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where did my top-up go? I can't find it in my wallet

I cannot tell what my top up currently is.

Changed details is essential, what steps do I take to do so?

Where can I find top up by cash deposit?

What reasons could cause my top up to be reverted

I got an cancellation error when I was topping up.

I want to know where my money comes from.

My PIN was entered wrong and now I am blocked.  Please unblock.

What do I do when I get close to the expiration date of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I attempted to top up using my card, but now the money just disappeared?

I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

Why did the ATM take my card and keep it?

What, if any, is the limit  for auto top-up?

My app is showing a cash balance that I did not receive.

how much does a card cost and why do you charge me

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What information am I going to have to have in order to do a transfer with my card?

Can I add other people to my account, so they can top up?

Is there a reason to why I was charged twice for a transaction?

Can you explain why my payment is still pending?

My card is about to expire.  Where do I get a new one.

What do I do if I find a debit charge that I know I didn't do in my billing statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I transfer funds directly from my credit card?

My funds are not transferring to my bank. Why is this not working?

What's the phone number to freeze a card?

I placed a cash deposit in my account but I can't see it yet.

How do I know which countries you provide service in?

Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?

I've been waiting since Friday, where is my money?

I don't think the transaction has gone through, so can I cancel a transfer?

I don't know what this Direct Debit payment on my account is for.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i top up by card?

Is it simple to transfer money using my credit card?

Is there a fee associated with using foreign exchange ATMs?

On the card that is coming, what's the tracking info?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The money disappeared after I topped up my account.

My money disappeared right when I tried to top up

I would like to reactivate a card and wondered if that could be done?

i am not a premium customer but i want a virtual card, how do i get it

How much is it to buy another card? I was hoping to buy another one.

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

How long will a transaction to a friend take?

I use GBP for my salary deposits. Must I set this up somewhere?

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

Tell me your opinion on the exchange rate.

I'd like to know where my funds come from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to top up by card?

How can I transfer money using my credit card?

My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

For a week now, I have tried to use my card and it is still not working.

Please explain to me how to know where my funds are from.

I can't get my virtual card to work at all

What is the best way to get my virtual card?

There's a cash withdrawal I am certain I did not make

Can my 8 year old grandson open an account at the bank?

I am unable to use my card for some reason.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Top up not available in my wallet.

Can I allow other people to top up my account?

I was informed that transfers were free. I noticed I have a fee but why?

I can still see money in my account after making a payment

I have exceeded the number of PIN attempts

How do I replace my card before it expires next month?

Are there steps to see where my funds come from?

When are you going to transfer the money?

I have a disposable virtual card. Is there a limit to how many times I can use it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you tell me why my top up isn't showing in my wallet?

My wallet is empty even though I topped it up an hour ago.

What is the reason for the fee charge on my transfer?

Will this app allow me to exchange currencies?

How long does it take for a payment to change from pending?

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

I have a duplicate payment on my account

Why is it taking so long to update my balance transfer?

where can I find the auto-top up option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What steps do I do to transfer money using my credit card?

When I tried to top up using my card, all of the money disappeared.

Hello, what is a virtual card and how do I get one?

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.

I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.

I have foreign currency i would like to change how much will it cost me?

Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.

How long does it take for a pending cash withdrawal?

My cash withdrawal was not entirely complete

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hoe do i use my credit card to transfer money?

I topped up my account but the money isn't there now.

I have one of your cards, but I don't know how to link it.

It looks like my top up didn't work.  Why?

There is a debit paymet that I don't recognize.

Are there any restrictions on the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i can not see my top up

What's the process for topping up my card?

How long will it take the money to appear in my account?

Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.

Will I get charged for sending out more cards?

There is a strange card payment I don't recognise.

Why didn't my transfer get to the recipient?

Not living in same place, need to change details

i did not get any money but still was charged

How long does it take for cards to be delivered after ordering them?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped up my account but the money isn't there now.

When will I see an updated balance after a transfer?

Is there a location where I can change my PIN?

What is the status of my card's delivery?

About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?

I can't see all the refunds in my statement

In the app, how can I make it show the new card that arrived?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried topping up using my card, but the money is gone?

Can I get my friends to add money to my account?

The card that I have isn't working. This is the physical card.

Will I have to pay extra to exchange money?

how much do you charge to top up US cards?

So, my transfer is showing as pending, when will it actually go through?

Why are all my card payments being declined?

I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I add other people to my account, so they can top up?

I don't recognize this payment on my app, I am sure I didn't spend any money there.

DO you know the reason for the identity check?

Is there a way to find an ATM around me?

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

Which fiat currencies are supported by you?

Why is the exchange rate different from what I expected?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot tell what my top up currently is.

Is it simple to transfer money using my credit card?

do i need to add money before i order a card

When I was transferring money I was charged extra why?

What's the wait time for European transfers?

I have some transactions on my account I did not make. Can you cancel my card and prevent further use.

What are the steps I need to do if I have a stolen card?

The ATM gave me less cash than requested

I found the exchange rate for my cash withdrawal is wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to top off using the card, but the money just disappeared?

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

The app does not believe that I am myself

Can I use my virtual card for recurring monthly payments?

Do yo charge a fee for exchanging foreign currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my friends top up my account?

Is it simple to transfer money using my credit card?

There's a duplicate charge on my account?

I accidentally exceeded my PIN tries.  Please advise.

I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?

Am I going to see a charge for a SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can somebody else top up my account?

Show me how can my friends top up my account.

I want to return an item for a refund can I do that?

How can I report that my card was stolen? I made a police report first.

let me know how many disposable cards I can have?

My credit card was just denied for top up! Can you tell me why this happened and what's going on?

How can I the person see my money transaction?

I did not receive the correct amount for the exchange rate.

I want to start using my card, how do I activate it?

Why didn't I receive the right amount of cash?

I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I tried to top up using my card, all of the money disappeared.

Is it simple to transfer money using my credit card?

If I don't live in the UK, can I get a card?

How do I order a new card? The current one is about to expire.

How long will it be  before the person I sent money to is able to see it?

If someone in a different country sends me money, do I have to pay a fee?

Why am I being charged for transferring money?

I need a second card on this account for my daughter.

In a month, my card will reach its expiration date, am I required to request the next card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't understanfd how to top up

What's the process for topping up by card?

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

Do I have to top up in euros if I use a card, or can I use a different currency?

Am I able to do a SWIFT transfer with you?

I managed to drunken block my card :(( Help!

Is there any type of fee for currency exchange?

I was charged a fee for the transfer, but can you tell me why?

I did a bank transfer and my balance isn't current.

What types of top-up methods do you accept?

what are the reasons why you would not be able to process a payment

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card needs to be topped up.

Who can have access to top up my account?

What are the various currencies and cards that you offer support for?

There's a cash withdrawal on my account that I didn't make

Do I need a photo ID to activate a my new card?

Seems like my top-up has not gone through

Why won't the machine accept my card anymore?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my card topped up,

I want to link to my card card with you, how?

My card rejected a cash withdrawal. Why?

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?

I took out money and there is a fee.  Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money disappeared right when I tried to top up

My PIN seems to be blocked, help me access it?

There's a duplicate charge on my account?

I moved so I need to change my address. How do I do that?

How can I fix this? The ATM gave me more cash than I'd asked for.

Some cash has been withdrawn but I didn't do it.

What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can other people top up my account?

I tried topping off my account with a card, but the money is not in my account despite the charge going through

I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!

I don't know what pending transaction means.

There is a card payment I'm not familiar with.

How can I create a disposable virtual card?

Do you support changing the currency I use?

I couldnt transfer money from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: With my credit card i would like to transfer money.

How can many disposable cards can I have per day?

I didn't get the right amount of  cash because of the exchange rate.

Why was the payment on my card declined?

Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.

I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.

Am I going to see a charge for a SEPA transfer?

I want to top up from my Apple Watch, can I?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the process for topping up my card?

Is my account able to be topped up by my friends?

I received a refund, however I cannot see it in my account

Will the transfer show up in my account soon?

I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.

If I need to transfer something quick from China, how long does that take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my account able to be topped up by my friends?

I was attempting to top up with my card but the money has vanished!

What should I do if my smart phone is lost or stolen?

after i got married i need to change my name

I am in the EU. Can I get one of your cards?

Why are my payments not working and show pending?

Can someone assist me with activating my new card?

Why would a transfer to an account not be allowed?

The ATM is showing it gave me the money I requested but I didn't get that amount.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried topping off my account with a card, but the money is not in my account despite the charge going through

What's the process for topping up by card?

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.

I can't use the app because I got mugged yesterday and they took everything. I need some help.

do i need to add money before i order a card

What's going on? My card wont accept any transactions.

My account shows a direct debit charge that I have never seen before

I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?

I have a new card and I need to activate it.

How much do I have to pay to accept an international transfer?

I was charge a fee that I wasn't told about

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the process for topping up by card?

I was attempting to top up with my card but the money has vanished!

I do not recongize a payment in my account.

My payment did not go through because the app reverted it

The transfer I made isn't reflected in my balance

I wanted to top up my account and it doesn't look like it worked

Is there anything to do because my phone was stolen?

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

I need multiple cards per day, and they all have to be disposable.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't see my top up in my wallet!

I tried to get gas but my money was gone!

It looks like I was charged twice for a single transaction

I would like to alter my personal details.

Its been 3 days, How long will my transfer take to get to my wallet?

I signed up, but don't have a PIN. Where can I find it?

Please give me both Visa and MasterCard, is it possible?

What types of top-up methods do you accept?

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

What's the youngest I can be to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can my friends top up my account?

Who can have access to top up my account?

I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.

My disposable virtual card isn't working.

What should I do if my passcode won't work?

The exchange rate is incorrect on an item I recently purchased in a foreign country.

My app statement shows I took out cash from an ATM but I did not. What can I do?

I think my card is expiring, what happens then?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The money disappeared when I tried to use my card to top up.

Can I allow other people to top up my account?

Could you help my figure out the exchange fee?

Is there a cash withdrawal fee? Because I just got charged?

I need a single use card for shopping online

How do I go about cancelling a transaction?

There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.

I need to close my account.  Your company is terrible!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who can have access to top up my account?

I was attempting to top up with my card but the money has vanished!

I logged in wrong and am blocked, how do I log in?

how long does it take to transfer money, my retailer is waiting

I need help fixing my contactless. It's not working anywhere I go today.

I must make a transfer from China and it is urgent. How long before the transfer is complete?

Please can i get a disposable virtual card as well?

Am I going to be charged for receiving  money?

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

I have a reverted top up I made and wanted to know why it didn't go through.

I have a new phone number and need to edit my contact information.

How did you arrive at the rate of exchange? I thought that I would get more cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do to Top up my card?

Do you have a tracking number for the card I was sent?

Why was there an extra charge because I used my card to pay?

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

Why do some of my payments have fees?  I don't understand.

My funds are not transferring to my bank. Why is this not working?

I made a cash deposit to my account but i don't see it

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I transfer money using my credit card?

There's a duplicate charge on my account?

How long will a transfer from Europe take?

how much will I be charged for making a transfer?

I want to get my hands on one of those virtual cards!

Is there a way to order a new card while in China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it simple to transfer money using my credit card?

what happened to the money after i put in the wrong info and it got declined

The exchange rate applied is wrong for my international purchase.

What do I have to do to get my virtual card?

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

how can i get it to add money automatically while travelling

I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I allow other people to top up my account?

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?

There is a direct debit transaction on my statement that I think is not mine. How do I remove?

If I have a credit card with you how I get set up to link to it?

I'm wondering how long it takes for my money to get to me after a bank transfer.

Help Me!  I lost my card.  What should I do?

Can my account me accessed by a thief?  I was mugged.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my 'top up' not showing up in my wallet?

I tried to get gas but my money was gone!

Why does my transaction have an added fee?

What is the reason for the extra fee on my statement?

I have a card payment that has been pending for some time and would like to know when it is going to go through.

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

I did a bank transfer to top up, but the money is not available.

Can I directly deposit my salary to this account?

Please help, the atm swallowed my card, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what happened to the money after i put in the wrong info and it got declined

So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?

Do you offer disposable virtual cards too?

Can you tell me why my card keeps getting declined every time I try to use it?

Is there a reason my new card hasn't arrived?

There's a cash withdrawal on my account that I didn't make

How long does transfer from the US take?

What payment methods are used to top up?

My new card has arrived, what's the activation procedure?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I to up by card?

Show me how can my friends top up my account.

Can I order a new card?  Mine is about to expire.

Is there a way to find an ATM around me?

What's going on with my card? I've tried multiple times and it never goes through.

Help me!  When I was abroad, the exchange rate was wrong.

I asked for more cash than what was received

Tell me why there is a charge on my cash withdrawl.

Can you tell me what the exchange fee is?

My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a new card. How do i top it up?

I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?

I sent money to someone but they haven't gotten it, what's going on?

How long does it take for pending to go through

I live in America, but I would like a card.

I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?

What is the process for activating my new card?

Why is it taking so long to update my balance transfer?

What is the extra fee that showed up on my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top up using my card?

Show me how can my friends top up my account.

How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.

What should I do if my card doesn't work?

Is there a charge for using an European bank card for top up?

Is there a reason that my top-up is still pending?

Which cards are accepted for topping up?

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transferring money using credit card

How long does it take for a transfer to post

I think my card is broken or something. I tried using it and it wouldn't go through, please help.

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

I was charged a fee for a transfer. Where did it come from?

How do I go about ordering a new bank card?

Will you charge me for exchanging foreign currencies?

I can't get my Google Pay Top to work. Are there any issues on your end?

How long will my ATM withdrawal be pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get my friends to add money to my account?

I want to transfer money with my credit card.

Can you explain to me the way to verify my top up has gone through?

Is it possible for me to top up with a cheque?

Do you offer disposable virtual cards too?

I got notified that my top up has been reverted. Why?

How can I exchange currencies in the app?

I didn't see any reason why my transfer was declined. What gives?

Can I get a Visa or does it have to be something else.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Show me how can my friends top up my account.

I tried to get gas but my money was gone!

I need to close my account as soon as possible.

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

I want to have multiple currencies in my account if possible.

I made a payment and it appears it is showing twice

How do I go forth on transferring a sum of money from one account to another?

I want to open an account for my children

My payment is taking a long time to go through.

I made a cash deposit to my account but it is not there

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I use a card to top up?

My card has not been delivered yet and its been a week since I ordered it, please help

I am worried that too much time has gone by for a transfer to be completed.

Can you tell me what currencies I can use to add money?

I tried activation my card and it didn't employment

I would like to know what the restrictions are for the disposable cards.

What do I need to do to get my new card which I have requested 2 weeks ago?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do to transfer money with my credit card?

I'd like to know where my funds come from.

What is this card payment, I do not recognize it.

Is there any way to get my salary in a different currency?

How do I activate my card to start using it?

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

I want to top up my account. What payment methods are supported?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can a friend top up my account

I was attempting to top up with my card but the money has vanished!

What is the procedure for topping up with a cheque?

Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

Will I get charged on a foreign currencies exchange?

What are the steps to finishing up with this account?

I believe you charged me too much to exchange my money

What are all of the different steps for identity checks?

Why was I not able to take cash from the ATM?

Can my daughter also have a card issued in her name, but linked to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to get gas but my money was gone!

I was attempting to top up with my card but the money has vanished!

What country's money can I hold currency in?

Please show me how my friend can send me money.

My account is devoid of funds. Am I permitted to submit additional money via bank transfer?

What is the formula for your exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top up on my card?

I was attempting to top up with my card but the money has vanished!

This is not right, I was told I could take out cash at the ATM for free?

How can I find out the source of my available cash?

Will I be charged if I add more cards to the account?

After transfering some money my balance hasn't changed.

I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?

How long does it take for a transfer to post

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was attempting to top up with my card but the money has vanished!

My wallet is empty even though I topped it up an hour ago.

Make me understand why I am charged an extra fee when I use the ATM.

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

I placed a cash deposit in my account but I can't see it yet.

While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.

I wanted to take out $100 but I only got $20.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to transfer money with my credit card.

My wallet is empty even though I topped it up an hour ago.

I'm not sure what to do about the PIN, because I don't have one yet.

Is there a charge for cash withdrawals? I always thought it was free.

May I reactivate my card? I previously reported it lost, but have now found it safe and sound.

My credit card did not go through. Can you see if it has insufficient funds?

It says pending status for my payment. Why?

Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.

From which age can my kids use your service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Whats the maximum disposable virtual cards?

When I add money to my international card do you charge a fee to do so?

Why is there an extra fee on a transfer?

When I'm traveling is it possible to add money automatically at certain time points?

I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?

I withdrew cash but it still shows as pending?

Can this app be used to exchange currencies?

Why was I charged a fee for withdrawing money off my card?

How can you assist on verifying my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I limited on the amount of disposable cards I can possess?

What are the disposable cards restrictions?

Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?

How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.

Does it cost anything to transfer money for a top-up?

I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

I want to delete my account. How do I do this?

I'm supposed to be getting a refund but it hasn't shown up, now what?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many disposable cards can I make in a day?

Are there any restrictions on the disposable cards?

I tried to make a transfer and it didn't work.

What if I don't want to disclose all of my identity details?

how much does a card cost and why do you charge me

Why does my transfer still say it is pending?

Help me!  I don't know what my password is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how many transactions can go on a disposable card?

Is there a limit on making disposable cards?

Why has my money been returned back to my card.

What is needed for identity verification?

I don't like the services, please close my account

Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

A direct debit payment I didn't do shows in my app

What happens if I use my account and my identity verification hasn't finished?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me create several temp cards every day.

Are there any restrictions on the disposable cards?

I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear?

How long should I wait for top up go go through ?

Can I use my account without verifying identity?

I believe my card has been compromised as there are funds showing that I did not receive.

Are extra charges added for sending out additional cards?

The exchange rate looks wrong on a holiday purchase

Explain why my card payment wouldn't go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a limit to the number of disposable cards per day?

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

Can I use my account before my Identity verification has passed?

I forgot my phone at the hotel, so I can't access the app.

I tried topping up using my card, but the money is gone?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a limit on how many times I can use a disposable card?

What are some of the restrictions that the disposable cards have?

Do I have a limit to the number of top-ups per day?

Is there an age limit to open an account

Why is there a pending hold on one pound on my statement?

Will you charge me more if I top up with an international card?

I messed up a transfer and need to reverse it.

How can I create another card linked to this account?

I have not received my card and it's been a week, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many active transactions can I make with a disposable card?

Show me the amount of transactions I can do with a disposable card.

What should I do if I think someone stole my details and used my information to make some transactions?

I just have one additional card from the USA. Do you support that?

I don't know what my passcode is, can you help?

How come I did not get a virtual card yet?

I wanted to top up my account and it doesn't look like it worked

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find a list of descriptions the disposable cards have?

Are there any restrictions for the disposable cards that I need to be aware of?

I tried to make a transfer and it didn't work.

Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account

Why did the ATM take my card and keep it?

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

Can you please tell me where my card is? I ordered it 2 weeks ago!

Why is the exchange rate for my payment incorrect?

My card was stolen. What do I need to do?

Will you accept my credit card, it my only one.

How can I transfer money to this account from another bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a limit on disposable cards?

Is it possible to have more than one disposable card?

Why did I have to pay an additional amount when using my card to pay?

How do I transfer funds directly from my credit card?

I saw there is a cash withdrawal from my account via the app which I did not complete.

I don't know what this Direct Debit payment is.

How long will it take to transfer something from China?

In the US, how long is the wait for a transfer?

am afraid someone may have gained access to the info on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any restrictions for the disposable cards that I need to be aware of?

I am required to make several disposable cards every day.

My Identity verification hasn't passed yet is it possible to use my account?

How long does it take for a transfer to finish pending?

A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?

There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?

I looked at my statement and found a payment I and found a mistake.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have to make more then a few disposable cards per day.

I need to make multiple disposable cards in a day.

Please tell me how to verify my top up card.

I see a direct debit charge that I did not approve

I'm not in the UK, but can I still get a card?

Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?

I withdraw money abroad but I didn't get the right amount.

How do I return something for a full refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any limits if I use these virtual cards?

Are there any limits to using disposable virtual cards?

I need help finding the verification code on the top up card.

The money disappeared after I topped up my account.

I want to transfer some money from my other bank account into this one.

Why was the wrong rate applied when I bought something in a different currency?

I need to cancel a transaction immediately.

Am I able to do top-ups with Google Pay?

Why am I not allowed to transfer money to my cryptocurrency exchange?

I am trying to transfer money and something is going wrong.

What do I do with my "decline" message on a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have more disposable cards?

let me know how many disposable cards I can have?

How can I go about getting a disposable virtual card?

Can I still access the app even though my phone was stolen?

How long does a transfer from the US take?

There is a withdrawal on my account that I don't remember initiating.

Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?

What are the steps I should take to recover my swallowed card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me the restrictions for the disposable cards?

Is there a limit to using a disposable virtual card?

I just checked and my payment was cancelled, why?

What do I do when a charge has been made that I did not make?

how many virtual cards can i have, i want 8

For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.

On what do you base your exchange rates?

I'm looking at my statement, and my refund is not on there.

What currency is supported for exchanges and holding?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many transactions can I do with my disposable card?

Do the disposable cards have any restrictions?

What do I do to lock my phone after losing it so my account isn't accessed

What is the source of your exchange rates?

I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.

My phone is at the hotel.  How can I use the app?

If I were to transfer, what would the cost be?

Where can I find the verification code for the top up card?

I was refunded the money for something I bought already.

if im not using my account should i close it or just let it sit

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the maximum number of transactions that I can put on a disposable card?

Is there a limit to the number of disposable cards I can have?

I made a transfer into my account and now I need to cancel it

The rate applied to my foreign currency at an ATM was incorrect.

Can I choose from either Visa or Mastercard?

A direct debit payment I didn't do shows in my app

This fee shouldn't be there after I paid with a card.

I am trying to find out how to exchange currency X with currency Y.

Why wasn't my payment to beneficiary X approved?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the policies of disposable cards?

I need to make several disposable cards per day.

Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.

I need some money transferred ASAP, how long does the process take?

I am having some difficulty verifying my id.

I do not like this, I made a simple transfer but I have an additional charge for doing so.

I am still waiting for verification.  Can I use my account before I am verified?

Can I select my card scheme or do you choose it for me?

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

I have not received the completed transaction.

What are the currencies that are accepted to add money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a transaction limit for a disposable card?

How many transactions can be made with a disposable card?

Any place that takes Mastercard would be fine.

I was supposed to get a refund but I do not see it.

The exchange rate from my card payment isn't right.

My refund has not shown up in my account.   Where is it?

Why is the pending status on my cash withdrawal taking so long?

Why hasn't my friend's transaction arrive yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many disposable cards per person?

What can I and can't do with the disposable cards?

Since I just got married I need to change my name.

There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

How can I add money to my account from another account I have?

I just have one additional card from the USA. Do you support that?

There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

Can I specify a day for my card to be delivered?

Will you guys charge me for topping up by transfer?

Can I use my account now, even though my identity verification has not gone through yet?

my top up isnt there yet where do i find it

I'm confused ass to why my contactless is not working.

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

I moved so I need to change my address. How do I do that?

I was wondering why my payment hasn't gone through yet, its been a while.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a disposable card?  How many can I have?  How often can I use them?

Can you tell me if there are limits to disposable virtual cards?

I didn't make this payment and it's on my app

What is the minimum age required to open an account with your service?

Why is my money not in my account. I have already sent it out.

I am afraid to give you all my identify details.

I tried to get funds in hard cash but it was rejected!

How do i transfer something faster than normal?

How many currencies can I have money in in my account?

After I transferred money the balance remained the same.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What stipulations do disposable cards entail?

On my disposable card, is there a transaction limit?

Are there restrictions to transfers to certain accounts?

Unable to complete transfer, states 'declined'

Can you tell me why my top-up was canceled?

My statement shows and extra 1$ that was charged to it and I would like to know why.

Is there any way to see my card in the app?

I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

How long will it take to verify my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need several cards per day. And I need to be able to throw away all of the cards I make.

how many uses are the disposable cards good for?

Is there a list of where I can use my card?

I had a card payment that was declined.  Why?

There's a cash withdrawal on my account that I didn't make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the details of disposable card limitations?

How many disposable cards can I have at one time?

What I topped up was reverted by the app.

It's been a week since you sent my card and I still don't have it.

The money has not yet been placed in recipients account.

Can I use my account even though the identity verification has not passed yet?

What does it mean when a payment is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a limit to a disposable virtual card?

How many payments can I make using a virtual card?

How can I change my old pin to a new one?

My money hasn't been deposited yet. When will it be?

I cannot tell what my top up currently is.

What on earth is up with the exchange rate! This should have been a much higher amount of cash

Do I get a discount if I exchange currencies a lot?

How can I periodically check the delivery of the card you sent?

Can you please explain how to transfer money using the bank transfer process?

How long do I have to wait for a US transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Show me the amount of transactions I can do with a disposable card.

If I need to make an exchange from USD to GBP, how can I do so in the app?

What does it mean if my payment is pending?

im worried about fraud how do you protect my account

I've got to have one of those virtual cards.

I tried to transfer money but it didn't go through

Can I set it up to add money every few days automatically while I am traveling?

Is this open to residents of all countries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are some of the restrictions that the disposable cards have?

Can you tell me if there are limits to disposable virtual cards?

Why is a transfer to a beneficiary not possible?

I don't understand why I was charged an additional fee for this service. Can you clarify?

Please explain to me how to know where my funds are from.

Can I have multiple currencies in my account?

Do you have a list of businesses that accept this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For the disposable cards, what are the restrictions?

Are there any restrictions on the disposable cards?

Why won't my transfer to another account work?

What should I do if my passcode won't work?

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

when does my balance update for a transfer

Do you charge extra for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there downsides to using a disposable virtual cards?

How many times can I use a virtual card?

I need to know what charges I will incur for using a European card for top up.

What happens if I use my account and my identity verification hasn't finished?

I only have one more US credit card, is it accepted?

I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

I've got a repeated tranasaction on my card.

Why is there a direct debit to my account? I didn't do that.

Would I need to pay extra for currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the number of transactions I get with a disposable card?

I am required to make several disposable cards every day.

When will my transfer from the US get here?

I got some items this morning but the payment says pending

How do I go about getting a virtual card?

I have one other credit card from the US. Do you take it?

Why can't I see my funds after I topped up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the limit for disposable virtual cards?

What are the disposable cards restrictions?

Why am I being charged to make cash withdrawals? I thought they were supposed to be free!

How do I get my money back for something I bought?

I have a duplicate payment on my account

I bought an item and the exchange rate was wrong.

Which locations can I withdraw money from?

I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

where can i located the auto top up function?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many purchases can I make with one disposable card?

I must make several disposable cards every day.

Exchange rate for my card payment is wrong

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

I'm in China and really need a new card.

Yikes!  I didn't get the amount of money that I requested.  What do I do now?

I noticed my card payment was cancelled, can you tell me why?

Why was I charged a fee for withdrawing money off my card?

Am I going to be charged for receiving  money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me if there are limits to disposable virtual cards?

How many disposable cards can I have at one time?

Why didn't I receive the right amount of cash at the ATM?

I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?

how do i get into my account and edit my details

Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!

Where do I order a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent