Question: I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?

I am not happy with your service and request that my account be terminated!

Why is the purchase I made this morning still pending?

How can I obtain a disposable virtual card?

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

How do I make sure my transfer isn't goin to an unsupported merchant?

When will the money from my bank transfer be available?

Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My ATM withdrawal was cancelled

My card rejected a cash withdrawal. Why?

How long does it typically take for a pending ATM withdrawal to clear?

Are there any hidden extra fees for currency exchanges?

I did not have the right exchange rate applied to my situation of pulling out cash

I would like to change the the PIN on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I could not get the ATM to work

Can you tell me why I was declined from getting cash?

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

I want to return an item for a refund can I do that?

I'd like to know how transferring my money into my account works.

How do I go about exchanging currencies with this app?

Will you tell me how I am supposed to use the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I went to get cash, it was declined!

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

What does it mean if it says my card payment has been cancelled?

I need to exchange some foreign currency. What's the charge for doing that?

Is there a fee for topping up by charge card?

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

I want to use my account before identity verification

Is there a reason my payments are pending?

I need my card to be activated right now.

Do you have EUR currency available for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get cash from the ATM!

My card didn't work at the ATM in Notting Hill.  Is my card working?

I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.

I got charged a fee for transferring money.

Where is my new card if I haven't received it yet?

Does it cost anything to do currency exchanges?

Can you tell me why my transfer is pending still?

I can't see a transfer to my account I made.

What should I expect to be charged on a SEPA transfer?

I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having trouble withdrawing cash.

I was declined when trying to withdrawal cash!

What are the charges for recieving SEPA transfers?

Is it possible to change from USD to GBP with your App?

There was a fee charged when I paid with my card.

Is there an additional charge to exchange currencies?

I just got married and I need to change my name

I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my withdrawal requested cancelled by the ATM?

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

Why was I charged a fee for my card payment?

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

The ATM did not give me as much cash as I requested.

I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?

Where do I access the auto top-up function?

Are their certain cash machines where I can change my pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

What are the age requirements for service?

I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?

Why was I denied the option to transfer money to a selected beneficiary?

How much does it cost to get more cards?

I did not receive the correct amount of cash.

The app is showing a payment I never made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to get cash but it was declined!

Why is my ATM cash withdrawal not working?

The exchange rate was incorrect for this item I bought.

I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.

I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?

Why was I charged a fee for using my card

If I am in China, can I still order a new card and if so, how?

i want to get a card but i live in the US

If I lost my phone, how can I stop someone from accessing my account through the app?

Where did my deposit for my source of funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

My withdrawals were going smooth until I got declined today. What is going on?

How can I tell if there will be a fee added to my payment or not?

I did not get the right amount of cash from the ATM.

I'm seeing a direct debit payment that is not me.

I found my card again. Can I put it back into the app?

How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

Why has my card been charged an extra pound?

Can my account be topped up by my friends?

What should I do?  I topped off but the app reversed  it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't cash come out of the ATM?

What was the cause for my card to be declined?

If my identy verifacation hasn't gone through can I use my account?

Are there any discounts in exchanging currencies frequently?

What do you do to transfer money to my account?

What do I need for activation of my card?

There is a pending payment on my account, what does this mean?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card rejected a cash withdrawal. Why?

I attempted to get money in cash but it was refused!

What is the reason when I tried to pay contactless at the bus, it didnt work?

Hi there, I came across a problem with my top up and my money is missing, was there a system error?

How do I sign up for a card if I'm in America?

there were two of the same charge to my account

Given a choice, I'd rather have Mastercard.

Which fiat currencies are compatible for exchange and holding?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't the ATM let me withdraw money?

I attempted to get cash in the ATM but it was not authorized

There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

Are you aware of any charges for receiving money?

Can I get a card if I don't reside in the UK?

It looks like my card payment might have been reverted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tired to get cash in the ATM but it was cancelled

I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?

I contacted the seller and he won't respond.  Please just refund me my  money.

Can you tell me when the transfer will be completed?

Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

What can I do if my passcode won't work?

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

Do you have any options to top up with a cheque on my account?

I am seeing in the app, some cash witdhrawals that I did not authorize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?

Why couldn't I make a withdrawal from the ATM?

I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.

I am confused why there is cash I did not accept in my account

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

Is it possible to have a discount for exchanging currency frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?

Is the ATM broken? I can't get cash from it.

Can it specifically be delivered on a certain date?

This transfer incurred a fee that I don't think is right.

Please tell me why the same transaction is showing up on my account more than once.

Do you have a tracking number for the card I was sent?

why and how soon do I have to have proof of identity to you?

Which fiat currencies are supported for holding and exchanging?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I can't get money at the ATM

Why couldn't I make a withdrawal from the ATM?

Why can't I get my top up to work in Apple Pay?

What do I do after the ATM takes my card.

I locked myself out of my account, how do I unblock my PIN?

I want to cancel a transaction from this morning.

I want to delete my account. How do I do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

Are there any charges for receiving money?

Some cash withdrawal that I didn't make showed up in the app.

Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.

Why hasn't my cash arrived from a deposited check?

I ordered my card but it still isn't here

How do I know if my top-up went through?

I'm worried that my card has been compromised because I see a payment that I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My withdrawal from the ATM was cancelled.

My withdrawals were going smooth until I got declined today. What is going on?

My card is about to expire.  Where do I get a new one.

How do I get started when I get my card?

Change of location, need to change details

Is it possible to obtain both a Visa and a Mastercard from you?

I sent a payment but it isn't showing up in the app

I was making a purchase and it was declined and I wanted to know why.

There is a payment with my card which i definitely did not do.

Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: ATM withdrawal not working.

The ATM cancelled a transaction on me when I was trying to get some cash out.

What is needed for the identity verification?

Help! When will the card arrive at my home?

What does it mean if my payment is pending?

What is the length of time for money to reach the account?

I made a payment with my card that was cancelled?

Is it free to transfer money or is there a fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

I'm not able to withdraw money from the ATM but I'm not sure why.

Are there any charges for topping up a US-issued card?

What steps do I do to transfer money using my credit card?

Is it possible to give a second card from my account to my daughter?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card doesn't work. I can't get cash out at an ATM

Could you tell me why my cash withdrawal was declined?

I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?

Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.

Am I gonna be charged for sending out more cards?

Why was I charged a higher exchange rate when I bought something abroad?

The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I not able to get cash from the ATM?

What is the highest amount I can top-up?

I can't find any option to top up with a cheque?

How can I receive my salary in another currency?

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

What do I do when I get close to the expiration date of my card?

I'd like to know what you guys look at to decide an exchange rate

How do I request a disposable virtual card?

Can you tell me what are disposable cards for?

How come I can't put money in my top up account?

I would like to receive instructions showing the verification process for top up cards..

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.

The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?

I no longer have my phone with the app, what should I do?

Is there an age limit to get an account?

Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?

I see a direct debit that isn't mine? How can I get my money back?

Is there something wrong with my card payment? It's been pending a really, really long time.

I was wondering if you will take any fees in exchange for top ups?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.

I attempted to get money in cash but it was refused!

Can you  tell me how to get AUD not GBP?

I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

I have a card payment which shows as pending

Why hasn't my balance been updated from the check deposit I made?

What do I have to do to get the virtual card to work?

I need to move money from one of my other accounts to this one.

Why did the transfer fail when I attempted to do it earlier?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my request for cash declined?

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

I was wondering why my card was declined

I need assistance with understanding which fiat currencies that you support.

need to know places i can withdraw money

I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

Can you please tell me how long it takes for the transfer to be available.

I didn't make a payment that shows in my app.

I had to pay money for paying with my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?

What are some of the restrictions that the disposable cards have?

How can I trade currencies with this app?

Can you please inform me of the restrictions for the disposable cards.

There's a direct debit payment that I don't recognize.

When will the transaction post to my account?

I would like to change my personal details.

Why did I get declined during a transfer?

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM would not give me cash,why?

I would like to get an account for my child.

Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!

My card has been pending for a while, what should I do?

There is an unexplained $1 charge on my statement, can you please explain this to me?

I want to deposit funds, what payments are accepted?

Why can't I see my funds after I topped up?

What is your exchange rate between UK pounds and Russian rubles for my last transaction

How many disposable virtual cards can you have?

I have money in a foreign account that I want to send to this account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card didn't work at the ATM in Notting Hill.  Is my card working?

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

Why do you need me to do an identity check?

My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.

how do i get into my account and edit my details

Why is there a cash withdrawal I didn't make?

I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my card was frozen due to putting in the wrong pin too much.  how many tries do i have

I attempted to get money in cash but it was refused!

Do I have to go to the bank to change my PIN?

Is there a way to change my PIN without having to go to the bank?

Can you provide me a disposable virtual card?

I keep being asked to verify my identity. Is this normal?

Can an American resident apply to get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM wouldn't allow me to withdraw money

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

If I can't choose my card type will I be able to use it everywhere?

Why did I only receive a partial amount of what I tried to withdraw?

I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

I got a strange cash withdrawal in my statement

There's a payment that isn't mine on my app

How can I get my money back for a payment i didnt make

Are there any fiat currencies that you will not work with?

Why would the app show a withdrawal that I did not make?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to withdraw cash and got declined, why is that?

Why can't I withdraw cash from this ATM?

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

There is a payment done with my card which i definitely did not do.Never seen that name before.

What are the steps to reset my passcode?

I thought you guys offered free transfers. Why was I charged?

About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?

I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?

How long does it take for money to transfer as my balance hasn't been updated

Is it possible to have a discount for exchanging currency frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get any money from my account.

Is the ATM broken? I can't get cash from it.

What all is needed for the identity verification?

I tried to used my card in a shop and the transaction was declined.

There seems to be an additional charge of £1 on my statement, what is the reason for this?

There's a possibility that my card was compromised.

It appears my top-up has not gone through.

Please tell me how I can get a virtual card.

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I need to move money to another beneficiary. Why is it not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?

How can I tell if someone else is using my card?

I was charged a hidden fee when I paid with card.

I want to delete my account. How do I do this?

How long will a transfer from Europe take?

How can I reset the passcode if I need to do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?

My wallet was taken and I see that someone is using my card!   Please help me!

Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.

I was given the wrong exchange rate when getting cash

How do I find out what countries you service and what countries you do not?

I deposited cash into my account and I'm having trouble seeing it on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I take cash out of the ATM?

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

Am I able to track the card that was just sent to me?

An overseas cash transfer did not work correctly

I thought transfers were free. Why was I charged to transfer?

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

I don't have a virtual card - how do I get one?

What do I need for activation of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wouldn't the ATM give me my money?

Why was I not able to take cash from the ATM?

How do I get my money back for something I bought?

Do you charge if I use a European bank card for top up?

I would like to transfer money into my account.

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

When will my deposit from this morning show up?

How long does it take for a cash withdrawal to show?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card won't let me withdraw money.

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

Is there a fee for topping off a US card?

Will there be a fee to receive a physical card?

Can I have a discount if I exchange currency often?

Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.

I did a topup successfully but its not showing in balance. I think there is some problem in system.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my atm withdrawl declined

How long will a transaction to a friend take?

According to the app, I got cash from an ATM but I haven't made any transactions.

Is it possible to get a new card in China?

I shouldn't be charged any fee for transferring .

I want a virtual card that is disposable

Do you have a problem with EUR exchanges?

I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.

A withdraw I tried to make at the ATM was declined I don't know why.

When I purchased a product in another country the currency exchange was incorrect.

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

Do the disposable cards have any restrictions on them?

There is a payment on my card that I do not recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I declined from getting cash?

Why am I having trouble withdrawing cash?

Can you tell me why my credit card was declined while trying to top-up?

I have cash deposit to my account but it is experiencing a problem

I am trying to transfer money and something is going wrong.

What is the reason for the fee charge on my transfer?

What is the estimated date for delivery to US?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the ATM not allowing me to get cash?

Can I use your services without access to the app?

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

i tried to transfer cryptocurrency into my account but was denied

Why couldn't I transfer to a beneficiairy?

I am still waiting for a money transfer to process.

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

I entered the pin incorrectly too many times and now it is blocked. Can you help?

How can I check for an unsupported merchant for my transfer request?

my phone was taken yesterday, what should I do about my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get declined when trying to get cash?

Why was I charged a higher exchange rate when I bought something abroad?

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

Can you tell me how to tell where my funds come from?

I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?

What do you need my identity details for?

I still have not received an answer as to why I was charged $1.00 in a transaction?

I wanted to know why i got an additional fee when i use my card.

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

Would it be possible to open up an account for children?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I not able to get cash from the ATM?

i entered my pin in wrong and got it frozen. how many tries do i have

Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

Is there a disposable virtual card option?

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there something wrong with the ATM? It would not let me pull cash out of my account.

There's a payment in the app I don't recognize.

What are the countries that you operate in?

My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you tell me why my cash withdrawal was declined?

who should i contact if my refund doesn't go through?

There is unusual activity on my account and I believe someone took my card.

My daughter need a card from this account. Is that possible?

I need an accurate exchange rate, when I make my withdrawals.

The transfer finally worked, but how long does it stay pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to withdraw some funds from my card, but was declined. How can I get my money?

I attempted to get cash in the ATM but it was not authorized

Why do I see extra charges for withdrawing my money?

I would like to get a physical card, but I don't know how. Can you help me?

I thought it was free to make a withdrawal. So how much does it cost now?

Is there an alternative to a physical card?

How long will a transaction to a friend take?

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

How's the exchange rate looking right now?

I was charged twice for a few things this week when I only bought one. What do I do?

I just received my card and I'd like to activate it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wouldn't my withdrawal go through?

Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

Can you tell me what this cash withdrawal is?

My card still hasn't arrived after two weeks, now what?

I am not receiving the correct exchange rate on my card.

What is with the need to have all my ID information?

Can you please explain disposable virtual cards for me?

Are you going to charge me to collect the money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

Can I use my account although my identity verification has yet to pass?

My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?

Can I get a Visa or does it have to be something else.

Is there a limit to using a disposable virtual card?

In regards to top-ups, can I do them via Google Pay?

I took out money, and didn't get all of it.

Would you be so kind as to activate my card? Thanks

do I need to verify my identity before I can use my card?

Is the 1 pound charge I can see an error or an incorrect entry?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card wont work at an ATM

A withdraw I tried to make at the ATM was declined I don't know why.

Why am I being charged for transfers? Are they not free?

Can you issue both a Visa and a Mastercard to me?

The store card reader would not accept my card.

How do I locate my PIN now that I have my card?

What is the length of time for one of these items to come to the U.S?

There was a transaction this morning that I'd like to reverse.

What flat currencies do you use for holding and exchanges.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wont the ATM give me cash?

Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

what is going on with my cash withdrawal? the exchange rate is wrong

My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.

After I got my cash, I found out my exchange rate was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to pull cash from an ATM but it wouldn't let me.

I've deposited a check in my account but the cash isn't showing as available.

How many physical cards am I allowed to have?

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

Why do I have a charge for an ATM withdrawal? I thought these were free?

I tried transferring to an account but it didn't go through. What happened?

Do I need a photo ID to activate a my new card?

My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to get funds in hard cash but it was rejected!

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

Yikes!  I didn't get the amount of money that I requested.  What do I do now?

Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.

Is there a limit to the number of disposable cards I can have?

I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear?

The ATM didn't give me the amount I asked for

I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why couldn't I get cash from an ATM?

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

why hasn't a transaction to a friend cleared yet?

my payment was rejected, do you know why?

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

Why is it I am charged an extra fee when I use the ATM?

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

How old do you need to be to use the banks services?

How come the money from the merchant appeared back into my account?

My card failed to work when I was shopping in a store

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I not able to withdraw cash from this ATM?

I tried to withdraw cash, but got declined!

I need to find the card I received in the app.

After I deposited my cash, I still don't see it in my account.

Is there always a charge when withdrawing money?

I need to make a transfer from Europe, how many days does this take?

Do I get charged if I am receiving money?

What are the currency types that I can keep money in.

What should I do if my physical card isn't working?

Will I be sent a new card before mine expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the ATM broken? I can't get cash from it.

I attempted to get money in cash but it was refused!

Can I have a friend send money directly to me?

let me know how many disposable cards I can have?

Why is my transfer pending when I already made it?

Can you tell me why my pop-up is still pending?

There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!

How do I go about getting a virtual card?

Why is top up not working for my apple pay app

Can you please explain to me why there is an extra €1 fee in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?

My ATM card isn't working for a withdrawl

What are the age requirements for service?

I would like to know more about what a disposable virtual card is?

I want to cancel the transaction I made earlier

I tried to withdraw $100 but only got $20. What happened?

Are you able to guide me to my card's location?

Is the fee with my cash withdrawal a mistake?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM wouldn't let me withdraw cash.

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

My credit card did not go through. Can you see if it has insufficient funds?

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

I'm due a refund and it is not on my statement.

My card got trapped inside an ATM, what should I do?

I tried to use my debit card, but the payment did not work.

I transfered my balance a while back.  Why doesn't my account reflect this?

Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

lost my phone, what is account security?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

How to a go about ordering a disposable virtual card?

I need to transfer something ASAP from China, how long will it take to post to my account?

Do you support changing the currency I use?

The amount of cash I requested to withdrawal did not match what I received when exchanged

I wish to use my American Express to put funds into my account.

With this app, will I be able to exchange currency?

I looked on the app and it says I withdrew cash.  I didn't!

How much more do you charge for currency exchange?

For some reason, the money I added was returned.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM didnt let me get cash

What should I expect to be charged on a SEPA transfer?

What commission do you take for currency exchage?

Help! I need to transfer something to China.

I would like to exchange currency  What types are there?

I have a problem with a transfer. It didn't work. Can you tell me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What caused my cash withdrawal to be declined?

Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!

Why am I charged to get money from the ATM?

I bought something with my card and I was charged a fee

I keep being asked to verify my identity. Is this normal?

Do I have to go into the bank to change my PIN?

Is it normal to see a fee for transferring money?

I think that somebody is utilizing my card without my authorization!

Do I need to go to a physical bank to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wouldn't the ATM give me cash?

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

Why is it important to verify my identity?

I need to reset my passcode. Where do I go to do that?

My app is showing a cash balance that I did not receive.

I didn't make a payment that shows in my app.

I've tried using my card multiple times and it keeps getting declined.

My phone was stolen, what should I do first?

Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.

Whats the maximum disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my cash withdrawal declined by the ATM?

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

If US cards have a top up charge, what is it?

I wanted to withdraw $100 from the ATM but I only got $20

My funds are not transferring to my bank. Why is this not working?

Everything seems fine with my account, so why did it decline my payment?

I want to get my hands on one of those virtual cards!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I blocked from withdrawing from the ATM?

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

I need a new card and I live in the United States.

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

How long will it take for my payment to go through?

This company is bad, delete my account now.

Will I be charged a fee for a SEPA transfer?

When I tried to transfer funds to my friend today I was unable to do so, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm trying to take money from my account but its not letting me. Help!

The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

I received my card. How do I link it to the app?

Is there a transaction limit for a disposable card?

I tried using my card at multiple vendors and now it's not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to withdraw cash from your ATM but my transaction was cancelled.

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

Why am I seeing a transfer fee on my bank statement?

Is there a top-up fee if you add money in USD?

I couldnt transfer money from my account.

I'm having problems with ID verification

phone is gone, dont want others to access account information

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

How do I go through the identity checks?

When I tried to transfer funds to my friend today I was unable to do so, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I declined when I tried to get my money?

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

I tried to top up, but the funds show up as pending. I thought it was instant?

What is the charge for exchanging currencies?

What fiat money can I used in the exchange and holding?

The money has not yet been placed in recipients account.

What do I need to do to correct this failed transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

I tried to use the ATM today but it would not accept my card.

Can I receive a refund for an item I purchased?

I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.

Contactless payments need to be enabled for my card.

How do I go through the identity checks?

Why do I see extra charges for withdrawing my money?

Can you unblock my account?  I entered the PIN wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i needed money for a night out with the girls but i was declined, why?

How to a go about ordering a disposable virtual card?

Is it possible to hold money in different currencies?

Why do I get a fee every time I transfer?

I just pulled money out of the ATM and was charged a fee, WHy?

How do I transfer cash my into my account?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was declined when trying to withdrawal cash!

The ATM cancelled a transaction on me when I was trying to get some cash out.

Will you accept my salary if it's in another currency?

My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?

What do I do if I got the wrong amount at the ATM?

Please let me know how to place an order for a virtual card

I would like to use one of my cards for a family member. Is that allowed?

My card payment has the wrong exchange rate

How much would it cost me for a bank transfer to top up my account?

The transfer to my beneficiary has not gone through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to withdraw cash, but got declined!

How do I order a disposable virtual card?

I am being charged a pound out of nowhere. What is this?

Is there a way to tell where the money came from?

Can I have a tangible form of my virtual card.

How much does it cost to top up a US-issued card?

My Apple Pay top up with my American Express card is not working? Please tell me why

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I attempted to get money in cash but it was refused!

I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.

Will I see the transfer in my account within the week?

Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

I must change my PIN as soon as possible.

I was wondering, Can I get my pay in another currency?

I tried to make a transfer and it didn't work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!

Close down my account.  I don't like your service.

A fee shouldn't apply to me if my card was stolen.

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

I made a bank transfer but it doesn't seem to have gone through?

do i need to wait for my card before i get pin

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

What foreign exchange rate will I get on weekdays and on the weekends?

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

I needed cash from the ATM but I couldn't get it.

Should I order a new card before I freeze my original one?

I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.

I tried activating my plug-in and it didn't piece of work

Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!

I put some cash into my account but it's not displaying that on my balance.

What steps can I take if someone else is using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I unable to withdraw money even though in the past I've done it just fine?

My withdrawals were going smooth until I got declined today. What is going on?

What do I have to do to get my virtual card?

Why did the transfer fail when I attempted to do it earlier?

I need multiple cards per day, and they all have to be disposable.

A withdrawal is showing that I don't recognize

Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?

I tried to pay through my account but the payment is not going through. What's going on?

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

Can I use my American Express card with Apple Pay?

I lost my phone! Will my card still work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't withdraw money

Why is my ATM cash withdrawal not working?

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

Where did the  €1 fee in my statement come from

I used my card to top up, but the money is not there!

Could you tell me about the restrictions that are on the disposable cards?

How can I get my money that I didn't get from the ATM?

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how come i was declined

Is there a reason my cash withdrawal was declined?

What is the significance of verifying the top-up?

A payment in my account was made by someone I don't know

Someone else accessed my account and made a payment.

What I topped up was reverted by the app.

I transferred money but the recipient does not see the funds in their account?

Can I use my Apple Watch to pay for gas?

What is the reason when I tried to pay contactless at the bus, it didnt work?

My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are my withdrawals suddenly being declined?

Why didn't I receive the correct exchange rate for an item that I purchased?

Yikes!  I didn't get the amount of money that I requested.  What do I do now?

For SEPA transfers, what kind of charge will be applied?

I thought I knew my password but I guess I was wrong, what can I do now?

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

My wallet was taken and I see that someone is using my card!   Please help me!

Does it matter if I use Visa or Mastercard?

What fiat currencies are used for exchange?

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to make a withdrawal from the ATM, but it was cancelled.

I was declined when I tried to take out cash!

I have lost my phone, what steps can I take to prevent someone using my account?

Does it cost extra to exchange foreign currencies?

When will the money from a transfer be made available on my account?

What to do if my card is about to expire?

How will I know what the exchange rate is?

Which flat currencies are supported for holding and exchange?

What can I do with a disposable virtual card?

I am wondering about a transfer from a different country that doesn't show up yet?

Can you tell me what I need to do to have my pin changed?

I got charged twice for the same payment. Please removed the pending payment. Thank you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would the ATM machine fail to give me the cash withdrawal I requested?

I did not receive the right amount of cash.

How old does my daughter need to be to have her own account?

Why is my last cheque deposit taking so long?

How come my card payment is still pending?

I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!

after i got married i need to change my name

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason my cash withdrawal was declined?

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

On my last trip, I received the incorrect exchange rate.

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

A fee that shouldn't be there is there after using my card!

Why did my credit card get declined for top up?

My wallet is empty even though I topped it up an hour ago.

I see a fee that I think was charged because I paid by card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.

How come the ATM won't give me my money?

Why did I get declined during a transfer?

Help, I don't see my money i just added.

I made a transfer but my balance hasn't been updated

I was charged multiple times for one transaction.

I received a returned payment that I made.

Are there any extras for exchanging currency?

Can you please help me in canceling my order.

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I unable to withdraw my money through this card?

I didn't mean to do the transfer, is there any way to cancel it?

I need to order a new card, can you please direct me to the virtual cards?

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

My account balance has not updated since I deposited a cheque recently.

What is needed for my daughter to open an account?

Can my account have different types of currency in it.

why was a extra fee added to my account for transfer ?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My cash withdrawal was declined, why?

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear?

What does it mean if it says my card payment has been cancelled?

Please explain the fee on a transfer I made.

My card expires very soon.  What is the cost and delivery time to get a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.

I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?

I need a second card, can I have more than one?

Are there limits as to where my card will be accepted?

I still haven't received my card in the mail

Can you tell me my code to get into the app?

While getting cash, I was charged a fee.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my card actually working? It's the first time I tried using it

Why couldn't I make a withdrawal from the ATM?

What is the significance of verifying the top-up?

I believe my card has been compromised as there are funds showing that I did not receive.

i have been trying to top up my account with a check but it won't work

Is it possible to get one of your cards in the European Union?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A withdraw I tried to make at the ATM was declined I don't know why.

What is the cost and time frame of getting a new card?

Please tell me why the same transaction is showing up on my account more than once.

How many disposable  cards are available per account?

My transaction from earlier needs to be reversed.

Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.

How many disposable cards can I make in a day?

If I need to transfer something quick from China, how long does that take?

My transfer says pending. What does that mean?

What should I do if someone stole my phone?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my card broken? I can't get cash out of the ATM

It appears my top-ups have been canceled.

I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??

There has been an unusual withdrawal from my account, can you help?

What's the best way to use a cheque to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my withdrawal declined

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

Is it possible to top up using a cheque?

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

The app doesn't believe that I am myself

I'm interested in using fiat currencies, which do you support?

I transferred money, why was charged for an extra fee?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I attempted to get cash in the ATM but I was denied

I was declined when I tried to withdraw cash!

Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?

Contactless payments need to be enabled for my card.

Am I allowed to hold money in multiple currencies?

I was unable to transfer money to a beneficiary.

What do I do if a transaction shows up twice?

I don't recognize this payment at all!  Help!

Why am I being charge a fee when using an ATM?

Why hasn't my friend received the money i sent them yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was declined when I tried to take out cash!

The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??

Can I have a second card issued to another family member?

Is it possible to dispute a debit payment from a couple of months ago.

What are the reasons for my beneficiary not being allowed?

My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?

Is there a pay structure for currency exchanges?

What type of fiat currencies do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I having trouble withdrawing cash?

Can someone else use my account if they have my phone?  I lost mine.

How come my refund hasn't appeared on my statement?

How long does a top-up take to go through?

Why has my top-up been returned to my account?

Are there any hidden extra fees for currency exchanges?

The app says I made a cash withdrawal even though I didn't.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why would i be declined if i had money iin my account

I have a question regarding the PIN of the card?

How do I order a disposable virtual card?

The exchange rate applied was incorrect when I was traveling outside the country.

I need to transfer funds from my other bank account into this bank account.

Are there limits as to where my card will be accepted?

How long does transfer from the US take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My ATM transaction was cancelled.

Is there a reason for my top up to be cancelled?

Can I have multiple currencies in my account?

Why is there a 1 euro fee on my statement?

If I lost my phone, what steps do I need to take to stop someone from using my account?

I need to change my last name on my account because I just got married.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM will not let me get cash, WHY?

I was getting some cash out of the ATM but it cancelled on me without warning.

The exchange rate I was charged for a purchase was not right.

The exchange rate for my card payment doesn't seem right.

I asked for $40 and I only received $20, what happened?

I just transferred some money into my account and do not see it updated yet, can you assist?

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

Why does my transfer keep failing? I've tried 5 times and they all failed.

My app says I withdraw funds from my account through an ATM.

What steps do I have to take to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?

I attempted to get cash in the ATM but it was not authorized

I am blocked now because I entered the wrong pin, need help.

What happens when a payment is reverted?

How do I activate my card, so that I can start using it?

I attemped a transfer and it didn't go through.

Are all European currencies available for holding and exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my cash withdrawal cancelled at the ATM?

There is a pending transaction on my account, what does this mean?

I am being charged a pound out of nowhere. What is this?

I see a cash withdrawal in the app that I did not do.

What is the purpose for verifying my identity?

What does pending mean on a cash withdrawal?

I did not have the right exchange rate applied to my situation of pulling out cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was declined when I tried to withdraw cash!

I need a second card on this account for my daughter.

I need to transfer something from China, How long will it take?

What do I need for activation of my card?

The exchange rate for foreign ATM currency is wrong.

I don't think the charges made when I had currency exchanged are right.

I want to use my American Express for adding money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is my monthly spending limit because i was refused my money at an atm

I was getting some cash out of the ATM but it cancelled on me without warning.

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

You advertise no fee when paying with a card then my statement shows a fee.

I did a transaction this morning and now I want to cancel it.

I think my pin has been compromised, what do I do?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

I want to transfer some money from my other bank account into this one.

What is the procedure to transfer money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I couldnt get cash in an ATM

I tried to use the ATM today but it would not accept my card.

How do I get a refund for something I bought?

How do I transfer funds if I am paid in GBP?

The machine gave me the wrong amount of cash.

I didn't get the right amount of  cash because of the exchange rate.

Can you please explain why my transfer failed?

In the US, how long is the wait for a transfer?

What forms of ID should I use for verification?

Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was not able to use the ATM to get cash

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

I'm having problems with ID verification

Your system is broken. My transfers keep failing, 5 times now.

My money disappeared right when I tried to top up

I need more assistance with how to activate my card.

I don't think my transfer wen through. Why?

I received my card. How do I link it to the app?

Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I attempted to get cash in the ATM but it was not authorized

What is the dollar that I have pending on my statement there?

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

How did you guys get your exchange rate?

How much will I be charged for a cross-currency exchange?

i tried to do a transfer to an account but it didn't work

Your system is broken. My transfers keep failing, 5 times now.

Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I take money from my account?

Is my fiat currency supported for both hold and exchange?

For the identity check, do I need any kind of documentation?

I've been waiting ages and my PIN hasn't gotten here.

What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.

I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?

The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?

My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

Why do you need so much information about me

I would like to change my name after marriage.

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

Can I have another card in addition to my first one?

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

What currencies does google pay top up accept?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.

I did a money transfer to my account and it is not showing there.

I added money to the card but the transaction didn't go through

Do you know what your exchange rates are?

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

Can you check if my money has reached my account since it is not showing up yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot withdraw money from the ATM

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

am afraid someone may have gained access to the info on my card.

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

I just received my card and I'd like to activate it.

I have a disposable virtual card. Is there a limit to how many times I can use it?

I found my card, am I able to put it back into the app?

I'm not seeing my cash deposit showing up in my account.

I get a "decline" message when doing a transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

I needed cash from the ATM but I couldn't get it.

My transfer failed, why did that happen?

I lost my phone and need help so someone doesn't access my account.

I'm interested in learning more about disposable virtual cards.

At what age can my children use your service?

How can I go about getting a disposable virtual card?

I would like to re-activate my card, it was previously reported  lost but I found it this morning.

Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.

I'm really concerned because I only made one transaction, but it's appearing multiple times.

Is going to a bank only way to change my PIN?

Can i make several disposable cardsper day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I get cash out?

If I were to transfer, what would the cost be?

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

Can I withdraw money in my hometown currency while on holiday without any additional fees?

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

Can I choose from either Visa or Mastercard?

I must make several disposable cards per day.

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.

Where did my money go? I'm not able to withdraw it from my ATM.

How do I know what exchange rate I will get?

I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?

What form of payments can I use for topping up?

I have to make more then a few disposable cards per day.

My payment card was declined - could you tell me why?

There is no way for me to prove my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?

I have an unauthorized direct debit on my account

my check or cash deposit has not shown up

Is there any amount in which I would get cut off from topping up?

What stopped my transfer, from being accepted?

I would like to alter my personal details.

what do i need to have with me to activate card

I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.

My cash deposit isn't in my account. What happened?

The app says I made a cash withdrawal that I didn't make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to use the ATM today but it would not accept my card.

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!

I do not think the pop up went through yet.

I have a trip coming up and want to add money automatically.

How can I change my name because I just got married?

I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?

A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.

My address details have changed and I want to update them

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I not able to take cash from the ATM?

Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!

I need to make my card PIN a different number

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

When will I see an updated balance after a transfer?

Can I directly deposit my salary to this account?

I'm not able to activate my card how do I fix this problem?

I got charged a service fee on my account. Can it be waived since I didn't know about it before?

What are the reasons for a declined transfer?

I think the exchange rate for the cash I withdrew was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can I not get cash from the ATM?

Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.

Why do you need verification for my identity?

I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

Do you have any card fees if I want to add money using an international card?

I was using a foreign currecy to make a payment and the applied the wrong rate.

There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my ATM cash withdrawal not working?

Why is there a direct debit to my account? I didn't do that.

My refund isn't showing up on my statement.

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

My card failed to work when I was shopping in a store

How do I shut down my account and get out of this company?

What if I type in the wrong PIN too many times?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why wouldnt the atm give me money

The ATM cancelled a transaction on me when I was trying to get some cash out.

Are there any charges for receiving money?

I have a direct debit that I did not set up

Can I automatically top-up when traveling?

On my transfer there was a "decline" message

Could you explain your rules for ATM fees?

Can I exchange currency for different types?

am i able to receive my salary this way?

I need to add a serious amount of cash to my card, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I could not access my money at the ATM

Why couldn't I make a withdrawal from the ATM?

How come the money from the merchant appeared back into my account?

I would like to know how to transfer money into my account.

I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?

I am waiting for a payment to be processed

How long will a transfer from Europe take?

My transfer failed, why did that happen?

is there a way to do top up with apple pay

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!

Why is my card being declined when I try to do a top-up? How can this be immediately resolved?

What flat currencies do you support for holding and exchange?

How many transactions can be made with a disposable card?

My account says I have a pending transfer.

I transferred some funds but I don't see it

Is it possible for me to top up with cash?

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I could not get money from an ATM

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

I did a cash deposit to my account, but I am not seeing it on my statement.

What do I do if I believe to be a victim of credit card fraud?

I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?

Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

how can i get it to add money automatically while travelling

let me know how many disposable cards I can have?

Seems like my transfer was declined how come?

Why did I get charged more for using my card?

There is a fee from a transfer that is not supposed to be here!

Are there going to be fees from adding money with an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I needed cash from the ATM but I couldn't get it.

The ATM cancelled a transaction on me when I was trying to get some cash out.

It says pending status for my payment. Why?

Which card would I get, Visa or Mastercard?

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

My card is stuck in an ATM machine, how do I get it back quickly?

What steps do I need to get another card?

How many disposable  cards are available per account?

Why do I see a random withdrawal in my app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I unable to withdrawal cash?

How do I protect my phone from someone using it after I lost it.

I made a cash withdrawal earlier and it's showing as pending.  What does that mean?

What are the currency types that I can keep money in.

Will I be charged to top off my account?

What will I need to configure if my salary is in GBP?

Is there a list of where I can use my card?

I require verification for my source of funds.

Are there any restrictions for the disposable cards that I need to be aware of?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I tried to access my cash, I wasn't allowed!

What are the requirements to verify my identity?

Are there any fees when exchanging to foreign currencies?

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

I want to know which currencies and cards are supported, can you provide a list?

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

There is a direct debit set up that was not authorized by me.

I transferred money and it hasn't come yet

I can't recognise this Direct Debit payment.

I've got a repeated tranasaction on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my ATM withdrawal cancelled?

The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?

What is the first step I need to make for being able to access my account?

Hello, what is a virtual card and how do I get one?

I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?

Am I able to cancel a transfer I just made

I'm still waiting for my card that was issued a week ago. What should I do?

I want to link to my card card with you, how?

I want to deposit funds, what payments are accepted?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: ATM apparently not working?  Couldn't access funds in my account?

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

What are your exchange rates calculated from?

Why am I being charged the wrong currency exchange when I purchased something abroad?

What is the longest a US transfer should take to appear in my account?

How are exchange rates calculated at this bank?

My transfer is failing when I try to do it.

Who do I contact if there is a direct debit that I did not create.

Are there only certain ATM machines where I can use this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where did my money go? I'm not able to withdraw it from my ATM.

Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.

This fee shouldn't be there after I paid with a card.

I am looking to get a Visa credit card, what must I do to achieve this?

My transfer was declined. What might the reason be?

What's the reason my new card hasn't come?

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

Do you have an age requirement when opening an account with your service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why I was declined from getting cash?

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

What's the procedure for getting a card?

Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?

Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?

why does my statement contain an extra fee?

An incorrect exchange rate was applied to an item I bought.

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My cash withdrawal was declined.  Why?

Why can't I withdraw cash from this ATM?

I was supposed to get a refund but it is not showing up on my card

What kind of ATMs would this card be accepted at?

I tried to top up and suddenly my money disappeared

Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?

How long should it take for my new card to arrive in them mail? What should I do if I never receive it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM won't let me take out cash

Why couldn't I make a withdrawal from the ATM?

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

Why is there an extra €1 fee in my statement?

I haven't received my card and am worried it is lost.

Its been 3 days, How long will my transfer take to get to my wallet?

I couldn't make a transfer because it was declined

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

I just got married and I need to change my name

Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am unable to get cash from the ATM

Why couldn't I make a withdrawal from the ATM?

I am still waiting for the cash to be returned from a cheque I deposited!

I froze my account, but how do I order a replacement card?

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

The app is showing a direct debit payment that I never made

I need to know if you will accept my credit card.

How do I top up my account using transfer?

When exchanging currencies, is there an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: atm refused to give me money

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

What do I do if I completed a money transfer but the recipient hasn't received it?

How long is a transfer in the pending status?

What kind of cards an currency do you support?

A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

What does it mean to have a pending cash withdrawal?

How can I lookup the source for my available money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

The exchange rate I was charged for a purchase was not right.

Rates were applied wrong while using foreign currency at an ATM.

Why am I charged a fee for withdrawing cash?

How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.

Tell me why my card payment would be reverted.

Is it possible to get a disposable virtual card as well?

I think I was charged twice, please help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I withdraw funds from my account?

My ATM card isn't working for a withdrawl

I got this stupid fee after taking cash out, why?

I did a transfer earlier but see that it failed to go through.

How do I replace a card that's going to expire?

I want to delete my account. How do I do this?

Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come the ATM won't give me my money?

Can you tell me what are disposable cards for?

Why was there a fee on my cash withdrawal?

My cash deposit hasn't posted to my account.

What is the identity verification process?

There is a direct debit charge on my account that is not mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason why my card was declined when I attempted to withdraw money?

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

How do I change to a different currency?

Why am I being charged for getting cash?

Can I link my card I previously received?

What is the procedure for topping up with a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My ATM card isn't working for a withdrawl

The ATM cancelled a transaction on me when I was trying to get some cash out.

Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.

I entered the wrong pin too many times and now I think it's blocked. What do I do?

I just transferred some money. Why was I charged a fee?

I have transferred some money but the balance hasn't changed

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was denied cash at an ATM

Why isn't my balance reflecting a transfer I did?

can i add funds  with a card from the united states

Are their certain cash machines where I can change my pin?

How long does it take for a new card to ship?

I would like to know how much I can top-up.

Tell me why my card payment would be reverted.

Does the card you sent have a tracking number?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??

How can I get my money that I didn't get from the ATM?

I have yet to receive the cash I added to my account this morning.

Please give me both Visa and MasterCard, is it possible?

My card isn't working at all, I need assistance. It's really frustrating.

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

Seems like my transfer was declined how come?

Instruction: Given an online banking query, retrieve another query with the same intent