Question: There is a direct debit transaction that I did not authorize

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

Am I able to do top-ups with Google Pay?

My card is not working when I try to use it.

If i want to change my pin number can I directly from an ATM?

I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

I can't find my phone and I'm worried someone is going to use it

I got money overseas and the exchange rate was wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

I found a charge on my debit that I did not make.

Can I have a tangible form of my virtual card.

I may need to exchange my USD for GBP, can your app do that?

I can't remember my app code, can you reset it?

I want to reactivate my card, I thought I had lost it but I found it.

For the identity check, what kind of documents do I need to have?

A transaction on my card shows as pending.

My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?

Why isn't my cash deposit showing up in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a direct debit charge on my account that is not mine.

I found a charge on my debit that I did not make.

why is there a service fee on my statement?

My app says I withdraw money from my account from an ATM.

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?

What fees are charged for a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't recognise a Direct Debit payment

I don't know what this Direct Debit payment is.

my cash balance less than what I thought

How long does transfer from the US take?

Is it right that I've been charged for transferring money?

Am I going to be charged for receiving  money?

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

What do I do if I have been charged twice?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a direct debit charge on my account that I don't recognize.

I am seeing in the App a diret debit that its not mine

I need to know what charges I will incur for using a European card for top up.

My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?

What's the closest place to withdraw money?

My card will expire next month, will I need to order a new one?

Does my account have the option to hold multiple currencies?

Can I add a card that I just found (again) to the app?

If I am running low on credit can I auto top up?

I want to use a payment card to top up my account. How can I do this?

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have an unauthorized charge.

looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.

How can I check on the status of my new card?

How can I add physical money to my card?

Do I get a discount if I exchange currencies a lot?

I can't find the money I just added to my account.

How can I find a way to transfer money without it being rejected?

I just saw a fee on my account. When do these get charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not recognize a direct debit payment that I see on my app

I don't recognize this debit transaction in my billing statement?

Can I tell if my top off didn't work?  It doesn't seem to have.

I was charged an incorrect exchange rate for a withdrawal.

I need to know where I can withdraw money.

My American express works with my apple pay, why is top up not working?

How do I replace my card before it expires next month?

Does my top up and apple pay work together?

Why do I have a transaction showing multiple times?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get my money back for a payment i didnt make

Please help my find out why there is an odd direct debit in my records.

I have yet to receive the cash I added to my account this morning.

I want to transfer money with my credit card.

Help Me!  I lost my card.  What should I do?

How do I open an account for my children?

How old do my kids need to be to use your service?

How do I shut down my account and get out of this company?

How do I activate auto top-up when traveling?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am seeing in the App a diret debit that its not mine

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

When will my deposit post to my account?

The app is showing a cash withdrawal that I didn't make.

I keep being asked to verify my identity. Is this normal?

Where is the transfer to my account that I made?

Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account shows a direct debit charge that I have never seen before

There's a direct debit payment that I don't recognize.

Is there a reason my payment is still pending?

Can someone assist me with activating my card?

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

I want to take some funds from my other bank account and add them to this one.

Can I withdraw money from another bank and transfer it into my empty account?

Visa and Mastercard can both be received from you?

My cash transaction isn't showing on my account

Why is my transfer taking so long to complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found a charge on my debit that I did not make.

I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?

What do I need to do to link my new card for my account?

There's been a transaction to the wrong account.

There is a pending transaction on my account, what does this mean?

My refund for a purchase hasn't  cone through yet.

There must have been a mistake, why was I charged an extra pound?

Is it possible to go ahead and log in, although I have not been confirmed yet?

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A direct debit payment that I didn't authorise shows up in my app.

Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.

I want to top up by using a credit card, which ones do you support?

How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.

I tried to transfer some money and it hasn't done it yet - what's going on?

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

Someone made a mistake on my money transfer because I was charged extra fees.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?

I don't recognize this debit transaction in my billing statement?

A refund for a recent return has not arrived on my card.

Can I get some help activating my new card?

What can I and can't do with the disposable cards?

Am I able to do a SWIFT transfer with you?

Please help revert my transaction from this morning.

What is the reason for the identity check

Can I have a discount if I exchange currency often?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have an unauthorized direct debit on my account

Please help my find out why there is an odd direct debit in my records.

Can you check if my money has reached my account since it is not showing up yet?

I think the exchange rate for the cash I withdrew was wrong.

I think the exchange rate on my card payment is incorrect.

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

I want to take some funds from my other bank account and add them to this one.

In the App I see a payment that is not mine.

I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I may need to dispute a Direct Debit payment.

I am seeing a direct debit I wasn't aware of.

Why hasn't my cash arrived from a deposited check?

I'm still waiting for my card that was issued a week ago. What should I do?

Why does my transfer still say it is pending?

I attempted to top up using my card, but now the money just disappeared?

Why am I being charged for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

My transfer was wrong, are you able to stop it before it goes through please?

Where does the exchange rate stand right now?

My wallet was taken and I see that someone is using my card!   Please help me!

your company is awful, i would like to delete my account please

When will I get my money? It's been too long.

The app is having trouble verifying my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am seeing a direct debit I wasn't aware of.

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

There is a payment showing as pending and hasn't posted for a few days.  When will it post?

Am I able to get a refund for a purchase?

Can my job deposit my wages directly into the account.

Can I use your app to exchange USD for GBP?

If I don't live in the UK, can I still get a card?

I would like to reactivate a card and wondered if that could be done?

On my transfer there was a "decline" message

I tried to do a transfer but I got a message that it was declined.

When shipped to the US how long is delivery time?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know what this Direct Debit payment is.

Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.

Is the exchange rate the same on weekends as the weekdays?

What do I do if I have been charged twice?

So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?

I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

Who can have access to top up my account?

I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to dispute a debit payment from a couple of months ago.

There's a direct debit payment that I don't recognize.

What limits are there on the virtual cards?

I attempted to top up using my card, but now the money just disappeared?

Where did my money go? I'm not able to withdraw it from my ATM.

I got less cash than what I specified at the ATM.

Do you let me choose between Visa and Mastercard?

I lost my wallet and all my cards were in it.

How do I activate my card, so that I can start using it?

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a direct debit charge that I did not approve

I don't recognize this debit transaction in my billing statement?

why wont my american express work to add money

Is there a reason why top-up needs verifying?

What is the significance of verifying the top-up?

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

How long does it take to receive my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

Where is the top-up verification code sent?

I was wondering if you will take any fees in exchange for top ups?

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

Could not complete transfer, states 'declined'

I transferred some money but it is not here yet

Is it possible for me to set up separate accounts for my kids?

Why am I charged a fee for withdrawing cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: On my app I can see that a direct debit payment that I didn't do, appears.

What should I do if my phone is lost or stolen?

My statement shows charges for things I never purchased. Were my account details stolen?

Can I use a bank transfer to add money to my account?

How long should it take for my new card to arrive in them mail? What should I do if I never receive it?

Why did I get a $1 extra fee on the statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Purchases I did not make are appearing in my bank statement?

There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

How can I find an ATM that accepts this card?

It appears my top-up has not gone through.

Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?

Am I gonna be charged for sending out more cards?

How long does a transfer take to reach one's account.

My product hasn't arrived even though I ordered it a while ago. I want a refund!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help my find out why there is an odd direct debit in my records.

I don't recognize this debit transaction in my billing statement?

I transfered my balance a while back.  Why doesn't my account reflect this?

If i want to change my pin number can I directly from an ATM?

Is payment required to get a card of my own?

What is this random charge of one pound doing on my account?

How do i transfer something faster than normal?

For some reason I forgot the passcode I have.

I am having trouble finding the top-up card verification code.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.

I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

Tell me what the steps for the identity checks are

What is the cost for currency exchanges?

How do I go about ordering a new bank card?

If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

Why am I getting charged more for using my card?

I'm expecting to see a cash withdrawal but I'm still waiting.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?

I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

What is the first step I need to make for being able to access my account?

Do you charge extra for topping up with a debit or credit card?

Are there steps to see where my funds come from?

I'm wondering how long it takes for my money to get to me after a bank transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do about a debit on my account that I didn't make?

The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?

What is the reason my cash withdrawal is still pending?

Someone else might be using my card without my permission.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't recognize this debit transaction in my billing statement?

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

I've got a repeated tranasaction on my card.

Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.

Why was I charged a fee when making this transfer when I shouldn't have been?

Please tell me why I was charged additionally when I used the card.

I'm still waiting for a money transfer to show.

Do I need to set a limit on auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't used my card all day but there is a payment showing in the app. Please cancel it!

I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

how do i get into my account and edit my details

Please inform me how to get a new card as mine is about to expire.

I might need to exchange between USD and GBP, is this possible with your app?

What does it mean when a payment is pending?

What locations allow me to withdraw money?

Where can I find a list of descriptions the disposable cards have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.

What fiat currencies are used for holdings?

why is there a fee for a payment on my card?

Where do I find my code to verify my top-up card?

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

I'm not happy, I want to close my account.

Why was I unable to finish this transfer?

Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Unusual direct deposit

In my app, a direct debit payment that I didn't do shows up.

Why was I charged for a cash withdrawal at the ATM?

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

There is a payment in the app that I did not approve

How to I switch my money for the money used in another country?

Are there limits to businesses that will accept this card?

There's a cash withdrawal I am certain I did not make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In my app, a direct debit payment that I didn't do shows up.

There's a direct debit payment that I don't recognize.

Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

Please send my card as quickly as possible.

Can I use your app to exchange between USD and GBP

I made a transaction to the wrong account!

the transfer to an account wasn't allowed is there any other way for me to do it

The ATM ate my card; how do I get a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how to recover my passcode

Please help me.  I don't know my code to get into the app.

I need multiple cards per day, and they all have to be disposable.

The amount of money I pushed at the atm machine did not come out of the machine.

If I top-up by using a trasfer are there charges that applied?

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

Why was I charged more than I should have been?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The passcode isn't working for me.

Could you please freeze my card immediately?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

I notice there's a pending payment on my card.

Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!

Does Apple Watch support the topping-off of my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My password doesn't work.

What's the earliest time to receive my card?

The transfer that I was trying to complete was declined. What was the cause?

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

What can I do if my card still hasn't arrived after 2 weeks?

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

The app declined my top up. What did I do wrong?

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

My card got charged twice for the same thing!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my passcode was changed

I can't log into my account because I lost my password

I am adding money, what currencies do you accept to do this?

Why didn't my transfer to a beneficiary happen?

I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?

I signed up, but don't have a PIN. Where can I find it?

Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

How can I report that my card was stolen? I made a police report first.

I want to find out what happened to my new card?

I can't do any business with this virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't log in

Are there directions to get a new passcode if I forgot mine?

I got an cancellation error when I was topping up.

When do i get charged a fee for using the card?

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

I recently reported my card as missing/lost, and I just found it. Can I still use it?

Why were there additional charges when I transferred funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I forgot my code

I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?

If I need to make an exchange from USD to GBP, how can I do so in the app?

How can I exchange currencies using your app?

Do I have to go into the bank to change my PIN?

Can I transfer money using the SWIFT service?

Can the exchange rate change while I am in the process of making a withdrawal?

I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get the passcode reset?

Are there directions to get a new passcode if I forgot mine?

Why are my transfers getting declined?  I havent had a problem in the past.

I need to cancel a transaction immediately.

My phone was left at a hotel and I can't access the app.

Do I have to go somewhere to activate my card?

I see I was charged $1 for a transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I happened to forget my passcode

I need to reset my passcode. Where do I go to do that?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

Please inform me how to get a new card as mine is about to expire.

When will I get a new card when I order it, and how much will it cost.

The balance does not appear to have updated.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've forgotten my app passcode completely.

I lost the code and can not get into the app. Help!

I tried topping off my account with a card, but the money is not in my account despite the charge going through

I'd like to make some changes to my personal information.

How long should I have to wait before I see the transfer in my account?

Is there a few for exchanging foreign currencies?

If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?

Why is there some cash that I did not deposit in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I forgot the passcode on my app.

I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

I was given the wrong exchange rate when getting cash

How many days do I have to wait for the transfer to reach my account?

What is going on with it saying my card payment was declined?

Are there restrictions to transfers to certain accounts?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my passcode.

What are the steps to reset my passcode?

I did a bank transfer to top up, but the money is not available.

Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.

how do I get my card to show in the app?

How do I add my card to the app once I get it?

I want to know which currencies and cards are supported, can you provide a list?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't log in with this passocde

If I lost my phone, how can I stop someone from accessing my account through the app?

I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?

I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.

Has there been any activity on my card today?

I would like to report an issue with my product and want to get it refunded

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to better understand why my pass-code is not working.

What can I do if my passcode won't work?

Is there a limit for the amount I can top up?

What do I have to do to cancel a transfer?

I have one other credit card from the US. Do you take it?

Why do you need verification for my identity?

Why is there a cash withdrawal I didn't make?

Why is my money not in my account. I have already sent it out.

Can I receive a refund for an item I purchased?

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app passcode has completely slipped my mind.

Where can I find the auto-top up feature?

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

When will the money from my bank transfer be available?

My card was declined at a restaurant today and I don't know what the problem is.

Why do you guys need to verify my identity?

where can I find the auto-top up option?

My card payment has the wrong exchange rate

i have tried everything to complete a transfer but can't, what should i do next

I am unable to activate my card, it won't let me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I do if my passcode won't work?

I was so embarrassed. Why didn't my payment clear?

What should I do if my physical card isn't working?

why would i be declined if i had money iin my account

I have a payment that has not gone through yet

There is a direct debit patentp that I haven't authorized.

I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help! I've forgot my app passcode!

It is listed in my app that I made a payment which I did not actually make

I just deposited cash to my account and can't find it!

What does it mean if my top-up has not gone through?

I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

You promised no fees but now I've got one. What the hell!?

I accidentally made a payment to a wrong account. What should I do?

I lost my wallet and all my cards were in it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to reset my passcode?

I'm really concerned because I only made one transaction, but it's appearing multiple times.

There's a direct debit payment that I don't recognize.

For my account, how do I transfer money in?

I want a reason as to why my beneficiary is not allowed?

Why am I getting declines when trying to make a purchase online?

On my transfer there was a "decline" message

What is the fee if I use a European bank for a top up?

What's the earliest time to receive my card?

Is it possible for me to top up with Google Pay?

It is listed in my app that I made a payment which I did not actually make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you lookup my password?

Is it simple to transfer money using my credit card?

I found my card! Can I link it back into the app?

I thought transfers were free, why was I charged?

Help me please, My Apple Pay American Express top up does not work.

I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

You've incorrectly calculated the exchange rate for my cash withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know what my passcode is, can you help?

how long will my cash withdrawal be pending for?

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

Even though I made a cash deposit, I am not seeing it in my account.

How long do I have  to wait for my transaction to be completed?

I should have a refund in my statement but I can't see it

why can't my beneficiary make transactions?

How long does it take to verify a person's identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I reset the passcode?

Why am I being charged more on exchange with things I bought abroad?

Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.

How do i find my top-up card's verification code?

What does it mean when a payment is pending?

I did a transfer but it is still pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't remember my app code, can you reset it?

I can't log into my account because I lost my password

Can I get a card even though I live in the US

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

This transaction needs both a Visa and a Mastercard.

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

I need help reapplying my top-up. It seems it isn't working.

I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know my password anymore.

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

What other currencies are available to change to?

Who charged me a fee for paying by card?

I was doing a transfer and received a "decline" message.

I don't know where this debit transaction on my statement came from.

What countries do your accounts send and receive to?

When I got cash I was charged an extra fee!  Explain!

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

Can you tell me where to find top up by cash deposit?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to reset my passcode. Where do I go to do that?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?

How come I got to pay to get my money from the ATM?

What currency can I use to pay for a top up?

How do I order a new card when my old one is ready to expire?

What's the expected wait time to recieve my new card?

I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?

How long will it take for my top up to work? It's still pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I reset the passcode if I need to do that?

I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?

Where should I look for my PIN number at?

I am looking to delete my account. I'm not happy with the service provided by you.

Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?

How do you determine your exchange rates?

How long does it take for a refund to appear?

I have questions about how to transfer money to my account.

I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can someone help with my passcode?

I thought I knew my password but I guess I was wrong, what can I do now?

Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

Why do I see a random withdrawal in my app?

In regards to top-ups, can I do them via Google Pay?

What currency can I use to pay for a top up?

When will the money be made available in my account?

Why do I have a transaction showing up more than once?

Can you tell me why my credit card was declined while trying to top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My passcode was denied.

what is going on, i have entered my passcode and its not working

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?

I would like to cancel a transfer...is this possible?

If I top-up by using a trasfer are there charges that applied?

How long does it take for money to reach my account?

How do I dispute a direct debit that I didn't do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My passcode is not being accepted

Please help me.  I don't know my code to get into the app.

Can you please check the exchange rate when I was getting cash?

I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?

I have the cash already, my account still shows up as pending.  How can my account be still pending?

Please check and let me know why my transfers are getting declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can someone please help assist me by explaining to me why my pass-code is not working?

My identity can't be verified for some reason

Why am I being charged the wrong currency exchange when I purchased something abroad?

Why hasn't the app verified my identity?

Can you issue both a Visa and a Mastercard to me?

There are two of the same charges on my account.

how long does it take to transfer money, my retailer is waiting

Why is my card payment still a pending transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change my passcode?

What are all of the different steps for identity checks?

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

Can I use my virtual card for recurring monthly payments?

What is the fee if I use a European bank for a top up?

Does it cost much or take long to get a new card? Mine is about to expire.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't remember my passcode?

It appears my top-ups have been canceled.

Can i receive transfers from my employer to this account?

Can you please explain why I was charged an extra fee for my transfer?

Why was I charged extra when transferring?

I just sent money but the person I sent it to doesn't see it. What happened?

What is needed for my daughter to open an account?

I was getting cash and the card got stuck inside

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps for changing my passcode?

I should not have been charged a fee for cash withdrawal.

I checked the app and my balance has not been updated for the cash or cheque deposit.

I would like to transfer money into my account.

How long do bank transfers usually take?

I am confused about your fee structure and was disappointed to see a fee for my transfer.

I need to know what charges I will incur for using a European card for top up.

I think my card payment has been reverted

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a new login code

Please help me.  I don't know my code to get into the app.

I lost my phone.  What do I do to block someone else from using my account?

Why did I not get the amount of money I requested?

I think someone stole money from my card

Are there any charges for topping up a US-issued card?

I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

I'm not sure how disposable virtual cards work. Please help.

How can I close my account, I don't want it.

How do I get a refund for an unauthorized direct debit payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I forgot my passcode

Are there directions to get a new passcode if I forgot mine?

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

Do I have to go to the bank to change my PIN?

My card is about to expire. Do I have to go to a branch to order a new card?

is the a reason why my transfer has failed?

I tried to make a payment with my card and it was declined. Why is it pending?

I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?

I didn't mean to do the transfer, is there any way to cancel it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change my password?

My things were stolen and I need to know if I can still use this app.

Why is there an additional fee showing on the statement I received?

A transaction on my card shows as pending.

I purchased an item and the exchange rate was wrong

Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.

Where's the button to top up with a cheque?

Where can I located the auto-top up option?

I just checked and my payment was cancelled, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I forgot my passcode. Now what?

I've completely forgot the code to get into the app.

Top up is not working even though I have my AMEX in apple pay.

How long does it take for a payment to change from pending?

There is  an extra 1£ charge on my app. Why did it charge me extra?

I want to transfer money into my account, what do I do?

Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

What is the extra €1 on my statement for?

I left my phone somewhere and can't use the app.

Will I need a new card or can I put my old card back into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to reset my passcode, how can I do that?

I need to add my new address now that I've moved.

I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.

Why was there a fee on my cash withdrawal?

I managed to drunken block my card :(( Help!

What is the procedure for activating this card?

I made a payment with my card that was cancelled?

What is the process to link the new card?

How much more do you charge for currency exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Instruct me how to reset the passcode.

How can I go about resetting my passcode?

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

I don't have my mobile device and am unable to make the payment because I forgot my details.

Which countries does your service work in?

I paid with card and was charged a fee that shouldn't be there!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost the code and can not get into the app. Help!

Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.

Are there businesses that don't accept this card?

i would like to dispute a direct debit payment

I did a cash deposit to my account but my balance is still the same. What happened?

My transaction is showing several times.

I have duplicate charges for the same transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if my passcode won't work?

Do you have a list of businesses that accept this card?

Will my new card work outside of the EU?

I got a card, how do I get it in the app?

I want to link my new card. Can you help?

I just got my new card, how do I activate it?

I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have forgotten my passcode

What do I do if my smart phone was stolen?

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

Do the disposable cards have any restrictions on them?

Is my card broken? I can't get cash out of the ATM

Is it possible to change from USD to GBP with your App?

I found my card again. Can I put it back into the app?

Please tell me the steps to verify my identity.

My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.

I found my card, how can I use it again?

Is going to a bank only way to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is my password?

Help me!  I don't know what my password is.

How long does it take to activate my card?

I don't know what this Direct Debit payment is.

i tried using a virtual card for a hotel but it didn't work, why not

I live in the US and I would like to get a card. How do I go about getting one?

I have an unknown debit charge in my statement, why?

Why was my withdrawal requested cancelled by the ATM?

How long do I have  to wait for my transaction to be completed?

I just got my new card, how do I activate it?

I wanted to know about a pending dollar that is on my statement.

I'm having a hard time proving my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't enter my passcode.

I've completely forgot the code to get into the app.

What is the source of the money in my account?

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

Why am I charged an extra fee on my card?

I am worried about fees for top up cards?

I did a cash deposit to my account, but I am not seeing it on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me.  The passcode doesn't work.

Is my account accessible even though my verification of my identity has not passed yet?

Where can I find out where my funds came from?

I purchased something while traveling, and the exchange rate applied was wrong.

Why was I not able to get cash from the ATM?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't remember my password

What should I do if someone else used my card?

Will it be possible to change from USD to GBP with this App?

I already made a transfer and want to cancel it, how do I do that?

the transfer to an account wasn't allowed is there any other way for me to do it

What's the process for terminating an account?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't recall my password.

I entered the wrong pin too many times and now I think it's blocked. What do I do?

If I were to use a European bank card for a top up, will I incur a charge?

I still haven't gotten my new card.  When will it get here?

I am not seeing recent cash withdrawal on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't remember my passcode.

Can I change my PIN at any cash machines?

why hasn't a transaction to a friend cleared yet?

My account says a withdrawal is pending - why can't I take cash out of the ATM?

It looks like I was charged twice for a single transaction

I paid with my card and ended up being charged a fee.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I can't access my passcode?

Can you tell me my code to get into the app?

So much time has gone by, the pending status shouldn't still be there shouldn't it?

Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

How much will it be in order to pay with a bank transfer using SEPA?

Where is my credit card that was to be mailed?

When I tried to transfer funds to my friend today I was unable to do so, why?

I want to reactivate my card, I thought I had lost it but I found it.

How old do you need to be to have an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't remember what my password is

I can't figure out how to unblock my pin number. Can you help me?

I need to set up an account for my daughter, how would I do that?

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

If I have a credit card with you how I get set up to link to it?

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

The exchange rate is incorrect for my cash withdrawal transaction.

There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I forgot the code I need to get into the app.

Do you charge for sending out more cards?

Why can't the recepient of my money transaction see it?

What do I do if a transaction shows up twice?

The transfer to my beneficiary has not gone through

When will my deposit post to my account?

I need help proving that this is really me and to verify my identity.

I needed cash from the ATM but I couldn't get it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used to know my password, but not anymore.

I tried to make a top-up and it was canceled, why is that?

What is the reason for the fee charge on my transfer?

Will I be charged a fee for topping up using a European card?

How much does it cost to exchange my balance into a foreign currency?

It looks like the exchange rates on my card payment are wrong

I have my card now how do I activate it?

What are my options for topping up, automatic and/or manual?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I forgot my passcode?

I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

Why is there a 1 euro fee on my statement?

I tried to deposit a cheque into my account and it is not letting me.

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

I used an ATM and wanted to know why I was charged an extra fee.

I'd like to make some changes to my personal information.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't have a password.

what is going on, i have entered my passcode and its not working

Am I able to get both a Visa and MasterCard from you?

What do I have to do to get my PIN unblocked?

What is the time frame for european transfers?

I am interested in changing my personal details.

My balance didn't change after I transferred some money.

I ordered a card and would like to know how to track the delivery progress of it.

One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find my code

I can't get into the app with the passcode.

Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

Can I get a disposable card?  How many can I have?  How often can I use them?

I transferred money but the balance hasn't changed.

The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.

How do I know which countries you provide service in?

I'm having money transferred from Europe, how long will this take?

I thought it was free to make a withdrawal. So how much does it cost now?

why is there a fee for the transfer I made?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I get a new passcode?

Do you charge a fee on currency exchange?

My refund has not shown up in my account.   Where is it?

I haven't received my virtual card yet, do yo know why?

i transfered and yet it is still pending

What is going on with it saying my card payment was declined?

I'm waiting on a top-up, its still pending

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

What fiat currencies are used for holdings?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me.  I don't know my code to get into the app.

Why is there a direct debit to my account? I didn't do that.

I don't have my card after 1 week. What are my next steps?

My top-up does not seem to have worked, what  went wrong?

I got a message that my transfer is not possible.  What is happening?  I need this to go through please.

The app reversed a top off I had.  What should I do?

Is it normal to get charged extra when i use my card?

My account is locked because I used the wrong pin too many times.  Please help.p

I found a charge on my debit that I did not make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot remember my passcode, is there a way to retrieve it?

Why is the transaction to my friend still pending?

Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

I found my card! Can I link it back into the app?

Why am I getting double charged for multiple transactions?

Why is my withdrawl to cash still pending?

How can I find out the source of my available cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I reset my passcode?

I wasn't applied the correct exchange rate when getting cash

Why isn't my money from a check deposit showing?

How do I receive a disposable virtual card?

I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?

How does the exchange rate work on this app?

How come a fee was charged when I tranferred money

How can I transfer money into my account?

tell me how to get a refund for something I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I have forgotten my passcode?

Can you tell me my code to get into the app?

I bought something with my card and I was charged a fee

i'm not satisfied with the services and no longer want to be a customer

I want to take some funds from my other bank account and add them to this one.

Why doesn't my card work for any transactions?

I have a direct debit that I did not set up

I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?

I just replaced my phone so do I have to make a new account?

how can the money machine keep my card what do i need to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to reset the passcode.

Disaster, I've totally forgotten my passcode, can you help me?

How do I replace a card that's going to expire?

I don't understand why there is an extra €1 fee in my statement.

I ordered my card but it hasn't been delivered yet

What is the extra €1 on my statement for?

I don't recognize the direct debit payment on my account.

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

Can I use this app for both USD and GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: passcode retrieval

Could you tell me why my top up isn't showing in my wallet?

There's a cash withdrawal on my account that I didn't make

The app shows Direct Debit payments that I didn't make

I need to know the if there is a limit on the amount for auto top-up.

What is the point of verifying a top up?

Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I happened to forget my password

What should I do if I don't know my password?

I think when I withdrew money when out of country the exchange rate was wrong.

I found my card in my jacket this morning, so can I reactivate it?

Why can't I transfer to another account?

top up for my american express card is not working

Please explain why the funds I added were returned to my account.

Can you tell me when my card will arrive?

I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why doesn't my passcode work?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

If I exchange currencies frequently, is there a discount?

Can I change my PIN at any cash machines?

I will be traveling and want money to be added automatically in certain intervals. Is this possible?

Please check and let me know why my transfers are getting declined.

where do i go to transfer money from one account to this one

How do I dispute a direct debit on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I seem to of forgotten my passcode.

The app says I made a cash withdrawal that I didn't make

I checked the app and there is a payment that I don't recognize.

Does your app allow currency exchanges between USD and GBP?

Who do I make a check out to if I want to top off my account?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've forgotten my passcode. Can I reset?

What needs to be done to activate and use a card?

Is it possible to change from AUD to GBP?

I'm confused as to why my top-up did not go through.

With this app, will I be able to exchange currency?

If I am in China, can I still order a new card and if so, how?

What can I do about a direct debit transaction on my card that I didn't make?

Help my find the verification code on a top-up.

Is American Express supported for adding money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I reset my password?

What are the steps for my friend to send me money?

for god sake, just delete my account i am sick of this

My card has been stolen. I reported it with the police, but I need to report it with you as well.

I messed up a transfer and need to reverse it.

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my password be reset if I do not have it?

I have a transfer from the US, How long is the wait?

I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?

The item i bought exchanged rate was incorrect.

I received my salary in the wrong currency. How do I change this?

Can you help me to quickly cancel a transaction I accidentally did to the wrong account?

Explain to me why a transfer would be declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me!  I don't know what my password is.

I've completely forgot the code to get into the app.

Are there any charges for topping up my card?

How do I unlock my account after typing in the wrong PIN too many times?

What do I need to do to receive my payroll in the account?

Is there a fee when I add money to my international card?

Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.

I did not receive my full withdrawal amount

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't log into my account because I lost my password

There is a cash withdrawal in my account that isn't mine.

im worried about fraud how do you protect my account

Can you send me a Mastercard, instead of a Visa?

Money was transferred to me and I am unable to see it

Why would my payment have been returned to my account?

I seem to be unable to make any transactions.

How do I go about transferring money using my credit card?

What's the fee for exchange of foreign currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help!  I forgot my password.

I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.

Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?

My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?

I forgot my phone at the hotel, so I can't access the app.

How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

I topped up last night but don't have any funds, why not?

when i travel can it top up automatically

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to reset the passcode?

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

I haven't received my card and am worried it is lost.

How long should it take for a transfer to go through? I have been waiting a while.

app malfunctioning, does not know its me

How long does it take for a money transfer to show up?

Why hasn't my transfer from Europe gone through?

Should I order a new card before I freeze my original one?

Please tell my why I was charged a fee for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot remember my passcode.

How do I change to a different currency?

went somewhere else, need to change details

I tried to top up, but the funds show up as pending. I thought it was instant?

How come I got charged extra for withdrawing cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me reset my passcode? I forgot it.

new customer and filling gas for the first time today, not working,

Is there a way to set up an auto top-up?

How can I activate my new card? I didn't recieve any information with it about how to do so.

My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.

Do I have a limit to the number of top-ups per day?

Why did my payment go back to my account when I bought something?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there directions to get a new passcode if I forgot mine?

I've completely forgot the code to get into the app.

My salary is in GBP, is this something I need to configure?

How do I activate my new card I just got?

Why is the exchange rate wrong for my cash withdrawal?

Why did my transfer not work, it says it was declined?

How do I get Top Up to work in Apple Pay?

Am I getting charged for making a payment?

Can I have my money refunded for an item

My beneficiary didn't receive my transfer

Why do you need all these details about my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've completely forgot the code to get into the app.

Disaster, I've totally forgotten my passcode, can you help me?

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

I tried to transfer money but it didn't go through

How can I find out where the funds are flow?

I need assistance with understanding which fiat currencies that you support.

I forgot my pin and am blocked now. Can I reset it somewhere?

how many virtual cards can i have, i want 8

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I reset my passcode?

I have two of the same charges on my account!

Do I need to convert my currency from GBP before transferring?

My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

I don't know where the top-up verification code is.

What is the proper way to activate a card?

Needed gas, been delayed for half an hour.Please fix it!

There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can i reset my passcode ?

Why am I seeing a transfer fee on my bank statement?

Can I get paid for this in another currency?

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

Where do I find how to top off with a check?

The card payment I attempted to make failed.

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Not sure what my password is.

How can I go about resetting my passcode?

I don't think I was supposed to be charged so much.

Can I transfer money using a different currency?

Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?

I can still see money in my account after making a payment

Are there any restrictions for the disposable cards?

There's a payment that isn't mine on my app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am unaware of what my password is.

When I look at my statement there is an extra fee, that is for what?

I have lost my card! What is my next step?

Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.

Is there a fee for making a payment? If so, let me know why.

Why are you charging me for ATM withdrawal? It has always been free before.

There is a pending transaction on my account, what does this mean?

how many transactions can go on a disposable card?

My statement indicates I made a payment to an unfamiliar merchant.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know the code for the app.

For some reason I forgot the passcode I have.

Can you tell me why I wasn't able to complete my transfer?

Could you assist me in finding my lost card?

I want to close my account due to poor customer service.

I noticed my exchange rate was incorrect when I got cash.

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

Why is there a direct debit fee in the App when I didn't do it?

Does my account have the option to hold multiple currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Disaster, I've totally forgotten my passcode, can you help me?

Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

I see a direct debit transaction in my app that I didn't make.

I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.

My card stopped working. How do I check if there is a freeze on it?

I was getting cash and the card got stuck inside

May I get one of your cards?  I live in the EU.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get into the app with the passcode.

How can I go about resetting my passcode?

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

Is it possible to get a card outside the UK?

Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?

How do I get a new card when my old one expires?

Help me. My transfer was declined. How could this happen?

How long does it take to activate the card, as it does not look like its working?

There was a charge applied when I used my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to reset my passcode, this one isn't working

Where in the European Union can I get a card?

What do I need to do to perform identity checks?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

tell me how to get a refund for something I bought.

I'm unhappy with the exchange rate your cash transactions.

If I add money with an international card, are there any fees?

Can I top-up any amount I wish on any given day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I forgot my password to get into the app!

I'm locked out of my account as I can't remember my code, what do I do now?

What is the process for getting an actual physical card?

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

What kind of charges should I expect to exchange currencies?

When using my card I was charged a fee for doing so, why?

How can I exchange currencies in the app?

My PIN has been blocked, what should I do?

There is a direct debit charge that I don't recognize, what can I do?

Please tell me how I can receive a physical card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to recover my password?

I am entering my passcode but getting an error.

I need help finding the verification code on the top up card.

I do not see the money I transferred into this account

I need to find the top up verification code

Please show me how my friend can send me money.

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

I recently transferred some cash, but the balance has not changed.

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

What currencies and cards do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Need a new passcode.

I was told I would be getting a refund but I have yet to see it

How much does it cost to exchange my balance into a foreign currency?

I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is going on, i have entered my passcode and its not working

I thought I knew my password but I guess I was wrong, what can I do now?

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

Can you unblock my account?  I entered the PIN wrong.

I need to move money from one of my other accounts to this one.

I would like to have assistance with activating my card.

I was charged several times for something

I can't find the money I just added to my account.

I tried to use the ATM today but it would not accept my card.

How much would it cost me for a bank transfer to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't remember my login code

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

Is there a way to tell where the money came from?

Can I see where my money is being transferred from?

Is there a reason my top-up has not gone through?

What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

What happens if my card payment is cancelled?

For the disposable cards, what are the restrictions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me my code to get into the app?

Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.

Why hasn't my friend received the transaction?

I made a bank transfer but it doesn't seem to have gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For some reason I forgot the passcode I have.

What is this card payment, I do not recognize it.

My PIN can't access my card, can you help?.

what are you going to use my identification details for?

The exchange rate for case abroad is applied wrong.

What was I charged a fee for card payment?

I would like to know the countries you are offer services in?

The cash I asked for still hasn't been received

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not understand why my pass-code is not working.

I am entering my passcode but getting an error.

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

The exchange rate for the money I took out in a foreign country is wrong.

i need to proof my identity to you why and how?

Help me access the card I already got so I can information from it.

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't have my passcode to access the app.

What should I do if I don't know my password?

Still waiting for transfer to be completed.

Why is there a payment I didn't do in my app?

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

What are all of the different steps for identity checks?

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

What time will a transfer from the US take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am entering my passcode but getting an error.

I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.

I'm having trouble with proving my identity.

I need to find out where the card is that I ordered.

My transfer to another account was not allowed. Why is that?

When can I expect the transfer to be complete?

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My passcode won't work.

Which cards and currencies are supported?

What is the meaning of a pending payment?

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

I don't have the means to prove my identity.

Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?

The ATM did not give me as much cash as I requested.

For what reason must I authenticate the top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am unable to access my app due to forgetting my passcode.

What are the steps to reset my passcode?

Can i receive transfers from my employer this way?

There is a payment that I made that hasn't gone through yet.

Why is my money not in my account. I have already sent it out.

Should I be seeing a fee applied for my money transfer?

How do I know what the exchange rate will be when I make an exchange.

i am under 18 and i am trying to verify my id. why wont it work?

Is it possible to exchange currencies using the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried entering my passcode and it isn't working. Can you help?

I forgot my pin and am blocked now. Can I reset it somewhere?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

I got an cancellation error when I was topping up.

Am I able to do a SWIFT transfer with you?

Why did withdrawing money cost me extra?

I don't understand why I was charged an additional fee for this service. Can you clarify?

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

Why am I being a charged for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps to reset my passcode?

I thought I knew my password but I guess I was wrong, what can I do now?

I'm waiting on a top-up, its still pending

I don't see the transaction I made to a friend on my account.

I have a cash withdrawal that I do not recognise.

What is the number of transactions for one disposable card?

What is the extra fee I was charged when using an ATM?

Do I get a discount if I exchange currencies a lot?

I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought I knew my password but I guess I was wrong, what can I do now?

Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?

I am not happy with your service and request that my account be terminated!

Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.

I received my card, how do I get it to work in the app?

When will my card come? I need it as soon as possible!

What should I do if someone else used my card?

I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!

I would like to report an issue with my product and want to get it refunded

I went to look at my top-up and it was canceled, can you tell me why this happend?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm locked out of my account as I can't remember my code, what do I do now?

Was my transaction reverted with my card?

tell me how to get a refund for something I bought.

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

Why are my purchases from this morning still pending?

I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?

Is there an extra charge to exchange different currencies?

The cash abroad exchange rate is applied wrong.

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

Can i make several disposable cardsper day?

I contacted the seller and he won't respond.  Please just refund me my  money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Lost password

I have a transaction that shows multiple times.

How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

I'm not sure what I need to verify my identity.

Can you tell me why I was charged $1 for a transaction?

I've been waiting for a top up to come through for over an hour and I need the funds now.

While getting cash, I was charged a fee.

The cash abroad exchange rate is applied wrong.

Do you have any card fees if I want to add money using an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to reset the passcode?

What should I do if I don't know my password?

What if I type in the wrong PIN too many times?

What is the procedure for me to get more cards on my account?

Can I have more than 2 disposable cards?

Can you tell me how to get my card on the app?

My refund has not shown up on my statement.

I just got a new card how do I get it to start working?

What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.

Is there a charge for using an European bank card for top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't access my account.

How can I go about resetting my passcode?

Do you charge extra for duplicate cards?

Is there anyway to bypass identity verification?

I wanted to know why a top-up I made has been reverted.

Why isn't the recipient seeing the transaction? I just sent the money.

What is the dollar that I have pending on my statement there?

I refilled my account balance but got an error message.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't remember my password.

What should I do if I don't know my password?

How can I receive my salary in another currency?

Are there specific ATM's I can use with this card?

I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

How do I use bank transfer to top up my account?

How do I add the card I just received to show up in the app?

I need help reapplying my top-up. It seems it isn't working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I don't know my password?

How can I go about resetting my passcode?

I would like to get your card in EU. Is that possible?

What are the countries you have offices in?

How do I change the details in my account?

Its been several days and my cash withdrawal is still pending. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know my password

How can I go about resetting my passcode?

Where is my credit card that was to be mailed?

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

On what do you base your exchange rates?

Is there a reason my refund isn't showing on my statement?

I looked on the app and it says I withdrew cash.  I didn't!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wasn't able to withdraw money at an ATM

Is the ATM broken? I can't get cash from it.

I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?

We want to start a college fund for my daughter.

My new card has not been delivered to my home yet. What is going on?

Is there a reason my new card hasn't arrived?

How can I tell if my top-up has been cancelled?

What is the reason that my top-up is still pending?

I didn't know there was a charge for tranferring. What is the charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to get cash in the ATM but it was not approved

The ATM cancelled a transaction on me when I was trying to get some cash out.

There is a payment that i made that i noticed has not gone thru yet. Can i ask why?

What is the reason why the transfer shows as pending?

I submitted a transaction but it was for the incorrect account.

I've deposited a check in my account but the cash isn't showing as available.

I received my card. How do I link it to the app?

Tell me why there is a charge on my cash withdrawl.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

How are foreign exchange rates determined?

What businesses can I use this card with?

What are the limits to where my card will be accepted?

Why hasn't my friend's transaction arrive yet?

What is needed for identity verification?

I am being charged the wrong amount on my card.

I deposited cash into my account, why do I not see it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I get declined when I try to withdraw cash?

My card rejected a cash withdrawal. Why?

The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?

I just have one additional card from the USA. Do you support that?

What is the cost for currency exchanges?

So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?

Why do you need to know so much about me for my account?

What is the verification process for my card?

Got only $20 when I tried to withdraw $100.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please tell me why I cant get money from the ATM?

Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

I want to cancel a transfer I just made.

What are the fees for using a European bank card?

Is there a charge for exchanging foreign currencies?

How can I top up my account by bank transfer?

I need to know what foreign exchange rate I can get.

Why didn't I get the amount I requested at the ATM?

I need more physical cards than I have right now!

Tell me why there is a fee for a card payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I entered the correct pin but I still couldnt get funds.

Why was I not able to take cash from the ATM?

I tried using my credit card with top up but it didn't work! I thought it was supposed to?

How many incorrect attempts cause card to be blocked?

I want to activate my card, how do I do it?

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

Why is my friend not getting a transaction arrival yet?

I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

Online banking is not showing my cheque or cash deposit so the balance is incorrect.

Will you charge me for topping up with a European card?

What are ways to test why my card might not be working?

I need to renew a card that's about to expire

How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

My transaction is showing several times.

The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.

I'm trying to take money from my account but its not letting me. Help!

Is there a way I can check on the card on route to me?

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

I just received a new card, where do I go to link it to my account?

My transfer didn't complete. Why can't I access funds?

What is the dollar that I have pending on my statement there?

I would like to top up my account automatically. How do I do that?

Can I let other people have access to my account in order to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i tried to withdraw money but was told i didn't have funds

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

Please give me both a visa and a mastercard.

What do I do if I can't get my card out of the ATM?

Will there be a charge for sending out more cards?

How do I transfer money from one bank account to another?

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

Can I have a card even if I am not living in the UK?

Please help me figure out the reason for the odd withdrawal amount from my account?

Instruction: Given an online banking query, retrieve another query with the same intent