Question: I withdrew some cash, when is it going to show?

My cash withdrawal shows as pending still.

I'm locked out of my account as I can't remember my code, what do I do now?

what are the reasons I have to proof my identity to you?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

Where are the ATMs that I can use Mastercard?

What foreign exchange rate will I get on weekdays and on the weekends?

Will there be any extra fees if I exchange currencies?

And do you have virtual cards instead of physical ones?

I want to activate my card, how do I do it?

If I don't live in the UK, can I still get a card?

What may be the reason that my transfer did not go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?

Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?

How can I move money from my account at a different bank to the account I have at this bank.

I no longer have my phone with the app, what should I do?

Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.

I get a "decline" message when doing a transfer

I heard that you support more than one type of fiat currency, would you tell me which ones please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?

My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?

I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

Tell me why my card payment would be reverted.

I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?

I don't recognize a charge on my statement.

Is there a reason that my top-up is still pending?

I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a cash withdraw and it shows up as pending why is that?

What does pending mean on a cash withdrawal?

I'm waiting on a top-up, its still pending

Can my PIN changed remotely without visiting a bank?

My card has an issue, the payment has been deferred.

I don't think I made this transaction on my statement

I could not get the top-up to go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?

The cash I deposited using the ATM is still pending

I transferred some cash and it didn't arrive

Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.

Which documents do I need for this identity check?

There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my cash withdrawal still showing as pending?

What does it mean if my cash withdrawal does not show up properly?

There was money taken out of my account, and I'm pretty sure I didn't do it.

My withdrawals were going smooth until I got declined today. What is going on?

How can I find an ATM that accepts this card?

I was not able to receive the correct amount of cash.

How old do you need to be to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know why a withdraw I made for some cash shows up as pending.

Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.

Can you explain the transfer fee that I was charged?

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

I don't see the transaction I made to a friend on my account.

How come there is a duplicate charge on my card?

I did a cash deposit to my account, but I am not seeing it on my statement.

Is there a way to see where my money originally came from?

What is the verification code for my top up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.

Why would a cash withdrawal still be pending?

Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.

I'd like to use my American Express to place money into my account.

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

My withdrawal from the ATM was cancelled.

I did not charge my account for that transaction.  That's an error.

I need to make multiple disposable cards in a day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?

Why hasn't my withdrawal shown on my statement?

How do I transfer funds if I am paid in GBP?

I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.

How can many disposable cards can I have per day?

On the card that is coming, what's the tracking info?

Are there any ATM's near me that accept this card?

Is it possible to get one the your cards in the EU?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my withdrawal from the ATM still showing as pending?

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

What should I do since my card is trapped in the ATM?

How can I request cash back? The ATM just gave me a different amount than what I've been charged though...

How would I be able to make changes to my personal details?

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

How much does it cost to get more cards?

I'm not happy, I want to close my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a cash withdrawal that says it's pending, why?

I'm expecting to see a cash withdrawal but I'm still waiting.

My wallet doesn't show my recent top up.

How can I fund another account with my American Express?

My exchange rate is wrong when I get cash.

What do I do to verify my source of funds?

I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?

Not living in same place, need to change details

There are automatic debits on my account that I did not make.

Why is there a cash withdrawal I didn't make?

Am I able to get both a Visa and MasterCard from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean if my cash withdrawal does not show up properly?

My cash withdrawal shows as pending still.

I didn't get the correct amount of money from the ATM machine

How can I dispute a direct debit transaction?

I can't do any business with this virtual card.

Can my friend send me money if it is not in US dollars?

My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?

I don't understand where this charge came from.

Can you tell me why my credit card was declined while trying to top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a cash withdrawal and it is still listed as a pending transaction.

Why would a cash withdrawal still be pending?

Would you please unblock my pin? I don't know why, but it's blocked.

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

I did a cash deposit to my account but it doesn't show up

The money disappeared after I topped up my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There should be a cash withdrawal that I haven't seen yet.

I made a deposit in the ATM and it has not cleared

I might be paranoid, but someone may be using my card.

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

how much do I have to pay for exchange of currency?

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

My cash deposit hasn't posted to my account.

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

How long does it take to prove my identity?

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my cash withdrawal show/

How long does it take to verify a cash withdraw?

Is it possible to get a new card in China?

How do I go about cancelling a transaction?

I looked on the app and it says I withdrew cash.  I didn't!

Is there a tracking number for the card you sent me?

I live in the EU.  Can I order one of your cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The cash I deposited using the ATM is still pending

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

How long does a check take to show up in the account balance?

Why is the check I deposited this morning not showing up?

I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?

Do I have to top up in euros if I use a card, or can I use a different currency?

What happens if the ATM gives me the wrong amount of money?

I made a cash deposit, but it hasn't shown up in my balance yet.

What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.

What do I need to do in order to get a new card?

Can you tell me what countries you offer support for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for cash withdrawals to hit my account?

Why would a cash withdrawal still be pending?

Please tell me how the exchange rate is determined. I was expecting more money for the transaction.

Can I automatically top-up when traveling?

My mother deposited a cheque into my account last week, why is it still not showing up?

Tell me how to top up my account using bank transfer.

I was charged an extra dollar on my account and would like to know the reason.

What does my daughter need to open an account?

What is the most that I can top-up to a card?

How can I go about getting a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a cash withdrawal at an ATM but it still says pending in my account.

I'm expecting to see a cash withdrawal but I'm still waiting.

What do I do if I have forgotten my passcode?

And do you have virtual cards instead of physical ones?

Seems like my card payment has been cancelled

The transfer to my beneficiary has not gone through

I paid with card and was charged a fee that shouldn't be there!

I'm not sure what to do about the PIN, because I don't have one yet.

cash and check deposit has not gone thru

Can my PIN changed remotely without visiting a bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you know when the withdrawal will show?

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

The machine gave me the wrong amount of cash.

Can you tell me where to find my top-up verification code?

I was attempting to top up with my card but the money has vanished!

Is there a reason that my top-up is still pending?

I put some money in my account the other day and it's not gone in yet, can you help with this?

If I want a friend to top off my account, can they?

Foreign currency rates were put in wrong at an ATM i used.

I just had a wedding and I want to take my spouses name.

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take to verify a cash withdraw?

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

You can use it anywhere that accepts Mastercard.

I'm checking the app and I see a payment that's not mine.

What are the acceptable currencies for adding funds?

I no longer have my phone with the app, what should I do?

I found a charge on my debit that I did not make.

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

How can I exchange USD and GBP in the app?

I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

For the disposable cards, what are the restrictions?

How do I go about ordering a new bank card?

How old does my daughter have to be to open an account?

What are the disposable virtual card limits?

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

There's a payment in the app that I didn't authorize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I need to know where this charge is coming from?

Can you tell me why a refund I'm owed is not showing on my statement?

Can you tell me why I was declined from getting cash?

I could not get my card to work at a shop.

I tried to make a purchase in the store but my card was declined.

My statement shows an extra fee - what is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm expecting to see a cash withdrawal but I'm still waiting.

Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?

Can you send me more cards for my account?

When can I expect the transfer to be complete?

My statement shows charges for things I never purchased. Were my account details stolen?

My refund isn't showing up on my statement.

What do I need to do to link my new card for my account?

My card got charged twice for the same thing!

How do I get a refund for an item I bought?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would a cash withdrawal still be pending?

What does it mean when a cash withdrawal is pending?

There is a missing transfer on my account

I have a Visa and Mastercard, can I use these?

I topped off my card is that something you will charge me for?

My Google pay top up isn't working. Help.

I tried to top up my account and it didn't work

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.

There is a  €1 fee on my account I didn't authorize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does pending mean on a cash withdrawal?

What does it mean when a cash withdrawal is pending?

Which countries do you currently support?

Which currencies do you accept for adding money?

How do I go forth on holding money in multiple currencies?

I need to know which flat currencies are supported by you.

Why do I have duplicate transactions for one purchase?

I heard you have virtual cards. How do I get one?

Does the app allowing exchanges between USD and GBP

Can I tell if my top off didn't work?  It doesn't seem to have.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

What does it mean when a cash withdrawal is pending?

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

Contactless payments need to be enabled for my card.

How do I sign up for a card if I'm in America?

Where can I find out how to transfer money into my account.

Can you explain why the ATM is giving me less money than what I asked for?

I put money into my account in the form of a cheque, but my balance did not change.

What top up charges are there for US cards?

How much will I be charged for a cross-currency exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my withdrawal shown on my statement?

My cash withdrawal shows as pending still.

I've been waiting for a refund to show up and I don't see it on my statement yet.

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

I noticed the exchange rate for cash withdrawal isn't right.

i need to add express delivery if that's an option

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will a cash withdrawal show up?

My cash withdrawal shows as pending still.

I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?

Why won't the machine accept my card anymore?

How do I know if i need a disposable card?

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

A fee came along with me paying with card

Are there any limits to were my card is accepted?

Can you tell me my code to get into the app?

Will I need a new card or can I put my old card back into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean when a cash withdrawal is pending?

My cash withdrawal shows as pending still.

I have been waiting for my transfer, shouldn't it be here already?

What is the fee if I use a European bank for a top up?

I got less cash because of the exchange rate.

The cheque I deposited isn't showing in my account

I tried to transfer money but it didn't go through

I wasn't allowed to transfer to my account

How did you arrive at the rate of exchange? I thought that I would get more cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My cash withdrawal shows as pending still.

I've been waiting for 3 days, why is my withdrawal still pending?

What is the purpose of requiring my identification?

I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

What are the requirements to open an account for a minor?

I looked on the app and it says I withdrew cash.  I didn't!

I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.

Do I get charged if I am receiving money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a deposit in the ATM and it has not cleared

I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!

what currencies can i use to add money to my account

What's the wait time for European transfers?

How do I find out where my funds came from?

I think my card payment has been reverted

Google Pay isn't working. What is wrong?

Why was I charged a fee for withdrawing money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!

Is it on purpose that my payment has been returned to my account?

How much will it be in order to pay with a bank transfer using SEPA?

Which countries does your service work in?

The refund isn't appearing in my account

How can I find out why my transfer didn't go through?

Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?

How come my top-up didn't go through instantly, like it usually does?

What currences are available for exchange?

My withdrawals were going smooth until I got declined today. What is going on?

I seem to be having trouble with my Google Pay Top. Can you please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?

My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?

The top-up verification code is not visible.

The item i bought exchanged rate was incorrect.

I made a deposit but it is not showing up in my balance.

the exchange rate for my withdrawal is wrong

I would like to know the countries you are offer services in?

I haven't received my virtual card yet!!

Why is there a pending hold on one pound on my statement?

I needed cash from the ATM but I couldn't get it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!

I've been waiting for 3 days, why is my withdrawal still pending?

I do not feel comfortable verifying my identity.

I have a Visa and Mastercard, can I use these?

Can I top up my account with Google Pay?

Will my pin number be sent with my card?

Why is there an extra pound charge that is pending?

I misplaced my phone so I can't use the app! Does this mean I can't use my card?

I have not seen any changes in my account balance(s) after making a transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

I've been waiting for 3 days, why is my withdrawal still pending?

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

How long will it take for my transfer to arrive?

Why isn't the recipient seeing the transaction? I just sent the money.

The exchange rate for my withdrawal was wrong.

Any chance of getting the card outside the UK?

I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.

I tried to top up, but it didn't finish.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?

I've been waiting for 3 days, why is my withdrawal still pending?

What happens if the ATM gives me the wrong amount of money?

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!

I've made a bank transfer but the money doesn't seem to be in my account.

What does it mean when it says that I have a payment that is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you deal with EUR?

How long does it take for money to reach my account?

Is there a reason my new card hasn't arrived yet?

I would like to change the the PIN on my card.

A payment is showing twice. Why is that?

I do not like this, I made a simple transfer but I have an additional charge for doing so.

Is there any cost to change foreign money to local?

I don't need to transfer anymore and I want to cancel it.

I tried to use the ATM today but it would not accept my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you be able to exchange to EUR?

Is EUR one of the currencies you deal with?

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

How much is it to send out additional cards?

How long will it take for the cash I deposited this morning to show up?

My salary is deposited in GBP. Do I need to choose the currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In the exchange and holding, what fiat is allowed?

Can I use my virtual card to complete transactions for memberships?

Is exchanging currencies a feature of the app?

Why do you need me to do an identity check?

There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!

Please can i get a disposable virtual card as well?

Can you check if my money has reached my account since it is not showing up yet?

I was getting some cash out of the ATM but it cancelled on me without warning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm interested in using fiat currencies, which do you support?

I want to hold and exchange fiat currencies, what can I use to do so?

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

Can you please tell me why I cant get money from the ATM?

I have a payment I didnt make on my account

I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?

In regards to my card payment, the exchange rate is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which flat currencies can I use from you?

I need a list of currencies you accept for exchange.

There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

Why is my refund missing in my statement?

I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

Can a credit card be used to transfer money?

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

What is needed for the identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you tell me the fiat currencies that you work with?

A fee shouldn't apply to me if my card was stolen.

My statement is showing I was Charged a dollar and I am not sure why.

My app is displaying a payment I didn't make

What to do if my card is about to expire?

After I make a payment, how long will it be before it transitions from "pending" to complete?

I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

There is a pending payment on my account, what does this mean?

What are the requirements to open an account for a minor?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me the currencies that you support.

There is a transaction showing up several times.

How much will it be in order to pay with a bank transfer using SEPA?

How can I change the currency I'm exchanging from AUD to GBP?

Am I able to order a disposable virtual card?

What do I have to do to get my virtual card?

How come a fee was charged when I tranferred money

I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?

Tell me where I can find the auto top up feature and a little bit about it please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies can I exchange?

What type of fiat currencies do you support?

Are there downsides to using a disposable virtual cards?

Is exchanging currencies a feature of the app?

I need a disposable virtual card. Please tell me how to order one.

I made a transfer and was charged extra. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which fiat currencies are supported?

What are eligible holding and exchange currencies?

Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!

I'm not sure where my phone is.  Can someone else use the app?

If my card is going to expire this month, do I need to order a new one?

I need to cancel a transaction immediately.

What is the point of verifying a top up?

How long does a transfer take to reach one's account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies can my account be in?

Can I change or hold different currency?

I was charged a fee for the transfer, but can you tell me why?

My accounts been charged a payment for something I didn't make.

I'm having problems with ID verification

If I exchange currencies on a frequent basis can I receive a discount?

If my identy verifacation hasn't gone through can I use my account?

Will there be a fee if I receive a SEPA transfer

I don't live in the UK. Can I still get a card?

My card has an issue, the payment has been deferred.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currency is supported for exchanges and holding?

I'm interested in holding and exchange for flat currencies, what do you support?

What are the top up fees for using an European bank card?

I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??

Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.

I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?

What are some of the restrictions that the disposable cards have?

There is a card payment that I'm not recognizing.

I used my card top-up but all of the money is missing.

I forgot my pin and am blocked now. Can I reset it somewhere?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are EUR exchanges acceptable?

What are eligible holding and exchange currencies?

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

What cards and currencies can I use to top up my account?

I was checking my statement and I think one of my card payments has reverted

My marital status has change, I got to correct my name to reflect that.

After I deposited my cash, I still don't see it in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are EUR exchanges allowed?

What should I do if I want to get another card for someone in my family?

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

I can't remember my app code, can you reset it?

I am inquiring about why there was an extra fee charged when I used an ATM.

Why did my card get charged twice for a transaction?

Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?

Do you need to know my first and last name?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know which fiat currencies are recognized by your organization.

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?

need to know places i can withdraw money

I don't think I made this payment that is showing up

Please provide details on how to top up my account using transfer option

I bought something in another country but the exchange rate is wrong

How do I fix a payment that was reverted

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What kind of fiat currencies are supported for holding and exchange?

What country's money can I hold currency in?

The exchange rate used on your app is really bad. I'm considering closing my account because of it.

Why am I unable to withdraw money even though in the past I've done it just fine?

I already made a transfer and want to cancel it, how do I do that?

I did not receive the correct amount for the exchange rate.

I am on vacation in Spain and need to change my pin.

I noticed that my card was charged more than once for one thing.

I tried entering my passcode and it isn't working. Can you help?

How do I get my money back for a duplicated charge?

How did you arrive at the rate of exchange? I thought that I would get more cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are all the fiat currencies that are supported for both exchange and holding?

Which flat currencies are supported for holding and exchange?

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

How do I use American express to top up my account?

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

I want to use auto top-up. Is there a limit?

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

What are the steps to get my card back that was kept by the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does my account have the option to hold multiple currencies?

Do you provide currency exchange to Euros?

I have two of the same charges on my account!

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

If I can, I would like to get both Mastercard and Visa from you.

My refund is not showing up in my account. Where is it?

Tell me your opinion on the exchange rate.

Can cash be used in physical locations to top up?

The transfer to my beneficiary has not gone through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many different currencies can I have my money in?

What types of fiduciary currencies are supported for tenure and exchange?

I'd like to make some changes to my personal information.

I got a strange fee when I used the ATM.

Why does it still charge me even though I was unable to withdraw money from the ATM?

I tried to top off using the card, but the money just disappeared?

Why won't you accept my payment? I keep trying with this card and it's not working.

I forgot my password to get into the app!

How do I go about ordering another card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I hold and exchange fiat currencies?

What fiat currencies do you allow exchange with?

I want to change my PIN - do I need to be in a bank?

After I deposited my cash, I still don't see it in my account.

Can i make several disposable cardsper day?

Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

Is there any reason why my card didn't work when I tried to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me if I can hold money in several currencies?

I tried transferring to an account but it won't let me.

Why was I charged for payments? You didn't warn me about additional fees.

Am I allowed to get an account for my daughter?

I might be paranoid, but someone may be using my card.

What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which currencies are allowed?

What types of foreign money can be used with this service.?

Can I see where my money is being transferred from?

When I went to $100, all the machine would give me was $20.

Are cards issued to people living in the US?

What is the procedure to transfer money to my account?

Is there a longer processing time for international bank transfers?

Why did I get charged one pound seemingly randomly?

There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are you able to make exchanges to EUR?

Do you hold money and if so, what currencies do you accept?

An ATM machine didn't give me back my card.

What's the expected wait time to recieve my new card?

There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.

If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

I am on vacation in Spain and need to change my pin.

I have used all of my PIN tries. What should I do now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What kind of money can I hold?

What fiat money can I used in the exchange and holding?

i tried to do a transfer to an account but it didn't work

Can I get my friends to add money to my account?

How long will my transfer be pending for?

why top up is not working even if I got my American Express in Apple Bay?

is the a reason why my transfer has failed?

I deposited some cash but it hasn't shown up in my account yet, what's going on?

I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go forth on holding money in multiple currencies?

Will you be adding more currencies in the future?

Will I be charged a fee for topping up using a European card?

I got less cash than what I specified at the ATM.

How can correct Top up with the app to work correctly?

Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.

Could you tell me about the restrictions that are on the disposable cards?

Is there a limit to how much I can top-up?

Its been several days and my cash withdrawal is still pending. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I hold more than one currency?

Please tell me which fiat currencies you support.

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

I'm worried my card might be lost in the mail? How long does it usually take to arrive?

I wasn't able to withdraw money at an ATM

How long does it take for a refund to appear?

My virtual card is just not going through.

How can I edit my personal details in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you change my currency to EUR?

There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

My card stopped working after multiple transactions. Why?

My PIN number was incorrect, and I can't access it.

What's the wait time for European transfers?

What are the reasons to be charged a fee on card payments?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please list what fiat currencies are supported for both holding and exchanging.

Am I allowed to hold money in multiple currencies?

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

What do I do if I see a cash withdrawal on my account that I don't remember making?

I am trying to transfer money and something is going wrong.

How can I look at where my available cash is coming from?

I am just waiting for the transaction to be completed.

Is there a fee for topping off a US card?

Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?

Can you unblock my pin because I put the wrong one too many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: are multiple currencies acceptable?

How will I know when I can use the auto top-up feature?

Are there any fees associated with receiving money?

Why are you keeping my money from me by declining my card? What is going on?

Can I receive payments in another currency?

I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?

Will you charge me for exchanging foreign currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What types of foreign money can be used with this service.?

Please tell me which fiat currencies you support.

How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.

I would like to have a physical card to carry around and use. How can I get one?

Can I receive payment in another currency?

I've tried using my card multiple times and it keeps getting declined.

How do I go about verifying the top-up card?

Is there a minimum age for having an account?

I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?

I may need to dispute a Direct Debit payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I was travelling abroad, would I be able to hold currencies in euros?

How many currencies can I have money in in my account?

I would like to cancel a transfer...is this possible?

Are there any restrictions for the disposable cards?

When will my transfer arrive from Europe?

How can I make my card show up in the app?

My app shows a direct debit that isn't mine.

I have a canceled top-up and wanted to know about it.

Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.

How do I go about ordering a new bank card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me which fiat currencies you support.

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

Questionable transactions on my account.

Why am I being charged for transferring money?

Why is my withdrawal wrong? I took out $100 but only received $20.

I need help fixing my contactless. It's not working anywhere I go today.

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

I topped up my card but the app rejected it.

What is necessary for the identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which fiat currencies are compatible for exchange and holding?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

I transferred some money but the balance stayed the same.

Is there an extra fee to exchange currencies?

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

I believe that someone is using my card without my knowledge!

I am trying to exchange AUD for GBP, how do I do that?

What was the cause for my card to be declined?

I have a cash withdrawal that I don't recognize.

How long does it take for a new card to ship?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I heard that you support more than one type of fiat currency, would you tell me which ones please?

Do you provide currency exchange to Euros?

My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.

If I want to send out more cards, do you charge extra for that?

I put some cash into my account but it's not displaying that on my balance.

Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have money in more than one currency in my account?

Which fiat currencies do you currently support? Will this change in this future?

I went to do a transfer and it was declined.

I added funds to my account but the app didn't process it.

What would I be charged in receiving a SEPA transfer?

How come my top-up didn't go through instantly, like it usually does?

Can you tell me why my transfer declined?

Are there ways for other people to send me money?

I am not seeing recent cash withdrawal on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how many currencies I can hold?

Can I have multiple currencies in my account?

How do I order a disposable virtual card?

The contactless payments are not working.

Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.

How are exchange rates calculated at this bank?

I would like to give another card to my daughter, how can I proceed?

I'm due a refund and it is not on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What type of fiat currencies do you support?

I want to have multiple currencies in my account if possible.

How can I change the currency I'm exchanging from AUD to GBP?

Can you change the rate for the item I bought in a different currency as it is wrong?

I look but I see no virtual card. Why is that?

After my checque or cash deposit, my balance didn't update.

I haven't seen the cash yet from the cheque I deposited.

The rate of exchange for my cash withdrawal is wrong.

For what reason did my top-up get cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there limitations to what currency I can hold?

What currencies can I not hold many in, if so what are they?

I have a Visa and Mastercard, can I use these?

What went wrong when I tried to do my transfer?

Would I be charged any fees if I added money to my account using an international card?

Where do I access the auto top-up function?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you be adding more currencies in the future?

Which flat currencies are supported for holding and exchange?

How soon do cards arrive after I order them?

I want to delete my account. How do I do this?

Do i have to top-up with my credit card before I can transfer?

I made a purchase earlier today but it is still listed as pending- when will it go through?

Why has my card been declined?  whats the deal?

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like for someone to tell me which fiat currencies that your company supports.

Am I allowed to hold money in multiple currencies?

Can I use American express with apple pay? Why does it make my top up not work?

I deposited a cheque a week ago but have yet to receive the cash.

Do you have the option for a disposable virtual card?

Please tell me why I was charged additionally when I used the card.

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

that fee should not be there, you charged my cash for an unnecessary thing.

Help me.  My phone has been lost or stolen!

I didn't do a payment and I have it now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wondered if multiple currencies is okay?

What fiat currencies can I use for holding and exchanging?

There are charges on my card that I haven't purchased.

How do I get a new card as your machine swallowed mine!

I need to change my name, since i just got married

I don't think I made this transaction on my statement

Why would there be an extra charge on my app?

After I make a payment, how long will it be before it transitions from "pending" to complete?

Why is the cash withdraw I made shown as pending?

Why did I get declined when trying to get cash?

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I allowed to hold money in multiple currencies?

Which fiat currencies can I use through this app?

The refund on my account hasn't shown up

Why is the exchange rate on my card wrong?

Let me know what the steps for the identity checks are

I have a new card and need to activate it

What is your opinion on the exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to hold money in multiple currencies?

Can I have multiple currencies in my account?

Why am I being charged to make cash withdrawals? I thought they were supposed to be free!

Is there a charge for sending out more cards?

Can I have another card in addition to my first one?

I still want to use my account but haven't verified is that OK?

My account is locked because I used the wrong pin too many times.  Please help.p

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can I have multiple currencies?

What fiat currencies do you allow exchange with?

what are you going to use my identification details for?

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

Can I top-up any amount I wish on any given day?

How can I receive verification for the source of my funds?

How long should I wait for the card to arrive?

Is there a cash withdrawal fee? Because I just got charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I exchange to EUR?

I want to change my pin number from an ATM. Is this possible?

Is there a charge for using transfers for top ups?

They is a payment I don't recognize on my statement.

I need a card reactivation, I had reported my card lost but I ran across it in my jacket.

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

Can you help me transfer funds from another bank account to this account?

I looked on the app and it says I withdrew cash.  I didn't!

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fiat currencies do you support?

Do you hold money and if so, what currencies do you accept?

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Can I get a physical card for free, or is there a charge?

What can I do if my passcode won't work?

do you offer refunds? i would like to return purchase.

How can I get my money that I didn't get from the ATM?

Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies do you support?

What fiat currencies can I use for holding and exchanging?

How long does it take for a card to arrive?

my friend has not got the money I sent last week.

Can you tell me what the cash withdrawal is in my statement?

In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?

i want to get a card but i live in the US

Can I receive my salary with this in another currency?

A transaction is showing more than once.

How can I trade currencies with this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fiat currencies can I use for holding and exchanging?

What currencies can I not hold many in, if so what are they?

Is there a few for exchanging foreign currencies?

Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

The balance hasn't changed yet after depositing a cheque with some money.

As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.

What should I do if I exceed my PIN tries?

I need to find the card I received in the app.

My account was charged a fee. When did you start charging extra for card payments?

I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which flat currencies are supported for holding and exchange?

I would like to invalidate my account.  I am very disappointed with your services.

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

Can I get a new card with new expiration date in China?

Which cards are accepted for topping up?

Why couldn't I transfer funds to my beneficiary?

Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.

I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.

I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need assistance with understanding which fiat currencies that you support.

I'm interested in holding and exchange for flat currencies, what do you support?

How long will it take to receive my money from my transfer transaction?

I am still currently waiting for the cash that has been deposited into the account this morning.

I would like to make sure it is delivered on a certain date.

Is it possible to exchange currencies on the app?

Does it cost extra to send out more than one card?

I would like to know more about what a disposable virtual card is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you allow currency exchanges?

My credit card was just denied for top up! Can you tell me why this happened and what's going on?

I made a cash withdrawal and it is still listed as a pending transaction.

Why can't I buy cryptocurrency on the app?

Exchange rate on a purchase was incorrect

I have money in a foreign account that I want to send to this account.

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?

I believe I got a wrong exchange rate when I got cash.

My card stopped working after multiple transactions. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which fiat currencies can I use through this app?

Are there any specific cash machines that I have to go to in order to change my PIN?

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

Where Is the top up verification code found?

I just noticed my transfer was declined and I don't know why. Can you help me?

Could you inform me as to why I have been charged a higher fee for doing banking abroad.

I was charged and shouldn't have been charged when using my card!

How do I make sure my transfer isn't goin to an unsupported merchant?

I would like to know the countries you are offer services in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fiat currencies do you allow exchange with?

Do you support direct deposits from my employer?

What is the most efficient way to activate my new card?

I seem to be having trouble with my Google Pay Top. Can you please help?

I did a transfer and was charged a fee that should not have been charged!

What steps do I have to go through in order to activate my new card?

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the currency types that I can keep money in.

What types of fiduciary currencies are supported for tenure and exchange?

Will I be charged for topping up by transfer?

I want to close my account & I will never do business with you again.

Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?

I am travelling and I was wondering what your exchange rates are

Is American Express supported for adding money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What flat currencies do you support for holding and exchange?

I purchased something and already received it, why hasn't the money taken out?

Is there any way i get a disposable virtual card as well?

Is there any way to get my salary in a different currency?

The ATM gave me less cash than requested

Why am I being charged the wrong currency exchange when I purchased something abroad?

Can I be charged for exchanging foreign currency?

Is it possible to get both Visa and Mastercard from you?

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any fiat currencies that you will not work with?

Can I have multiple currencies in my account?

I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.

how long will it take for my transfer to stop pending

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.

Is there a way to link cards if I have one of yours?

In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me the types of currency I can hold.

Why am I being charged to make cash withdrawals? I thought they were supposed to be free!

How can I choose between Visa and Mastercard?

There are two of the same charges on my account.

Do I get charged if I top up with my European bank card?

When can I use money sent to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you convert to Euro?

Can you tell me the names of the fiat currencies that I can use at your institution?

I used an ATM and wanted to know why I was charged an extra fee.

My transfer didn't arrive to the recipient

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

How long does it take for cash withdrawals to hit my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you make exchanges with the EUR?

How many currencies can I have money in in my account?

Is there a reason why a recipient might not see my money transaction

If I don't live in the UK, can I get a card?

I want to link to my card card with you, how?

How can I trade currencies with this app?

I normally have no issues making transfers, so why am I suddenly being told it is not possible?

The ATM didn't give me what I asked for but my balance says it did

Which card would I get, Visa or Mastercard?

There is a debit paymet that I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are eligible holding and exchange currencies?

How old do you need to be to have an account?

Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent

Tell me why my card payment would be reverted.

I purchased something overseas and the incorrect exchange rate was applied.

I wasn't allowed to transfer to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you allow exchanges of EUR?

There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!

Will there be extra charges regarding to adding money into my international card?

Why haven't I been given a virtual card yet?

Could google pay and top up be together?

What's wrong with my ID? I can't verify it.

How long before transferred money shows up?

Why is there an extra fee on a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to hold money in different currencies?

The amount of cash I selected to withdraw is different than what I received.

I am trying to find out how to exchange currency X with currency Y.

Are there limits to businesses that will accept this card?

I bought something online and it says there was a fee to transfer money. Isn't that free?

What should I do if someone else used my card?

I need to transfer some money, can I use my credit card?

what can I do if I got my American Express in Apple Bay but top up is not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fiat currencies are supported?

What currencies are available for my use in holding and exchange?

Why was there an extra charge when I transferred money?

I do not feel comfortable verifying my identity.

I sent a payment, but the person I sent it to says they don't have it

What do I need to do to verify my funds?

I received my card. How do I link it to the app?

I attempted to get cash in the ATM but it was not authorized

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have money of different country of origin.

Which fiat currencies are supported by you?

My withdrawal from the ATM was cancelled.

You did not give me the correct exchange rate for an item that I bought.

I am not sure but someone else might be using my card

How do I know which countries you provide service in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my fiat currency supported for both hold and exchange?

I need to know what flat currencies you support for holding and exchange.

Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

why would i be declined if i had money iin my account

Why did I get charged one pound seemingly randomly?

How much will I be charged for a cross-currency exchange?

I enetered the wrong information, I need my account unblocked How do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you make exchanges using the EUR?

Can my account have different types of currency in it.

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

How long will it take my card to get here?

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

My salary is in GBP, is this something I need to configure?

Why was I charged a higher exchange rate when I bought something abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me the names of the fiat currencies that I can use at your institution?

I forgot the code I need to get into the app.

Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.

i didnt make these transactions, i think my card details might be stolen

I tried to make a withdrawal from the ATM, but it was cancelled.

Why am I getting a fee on a card payment?

What do I do if my card is about to expire?

Can you let me know why my cash withdrawal is still pending?

if i found a lost card can i put it back in app

I thought transfers were free, why was I charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my country's currency supported by your system?

I'm interested in holding and exchange for flat currencies, what do you support?

How do I transfer funds directly from my credit card?

Can I get a physical card for free, or is there a charge?

My money is all gone. What ways are okay to add money to my account?

I hate this ATM, it charged me an extra fee, Why did it charge?

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What other fiat currencies can I use?

What country's money can I hold currency in?

I deposited money in the form of a cheque, but my balance has not increased.

How long does it take for my id to verify?

I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?

I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

Where can I find the verification code for the top up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have a problem with EUR exchanges?

My transfer is stuck pending? How do we fix it to it goes through?

How do I use my card if I lost my phone?

I made a card payment which is showing me pending.

what is this extra charge with my purchase?

There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?

I want to top up by card, what do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm interested in holding and exchange for flat currencies, what do you support?

What country's money can I hold currency in?

Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

I think my top up may have been reverted, what do I do?

I believe you charged me too much to exchange my money

Why is there an extra €1 fee in my statement?

Why didn't I receive the right amount of cash at the ATM?

Which documents do I need for this identity check?

I tried to get cash in the ATM but it was not approved

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a list of currencies you accept for exchange.

I need to know which flat currencies are supported by you.

What's the process to receive a second card?

My cash transaction isn't showing on my receipt

Where do you need to live to receive card

Help, I need to top up my account. Where do I send a check?

Can you please assist on my item that needs to be refunded?

The app is showing a payment I never made.

How do I get a virtual card on my device?

Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.

if i found a lost card can i put it back in app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you hold money and if so, what currencies do you accept?

Do you have EUR currency available for me?

What is limit of disposable cards  I can make per day?

I thought transfers were free, why was I charged?

My card is about to expire, what do I do?

I'm not sure how to provide my identity.

I have yet to receive the cash I added to my account this morning.

i want to get my salary deposited as pesos?

My wallet was taken and I see that someone is using my card!   Please help me!

I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have multiple currencies in my account?

I already have a card and want to link it

Cash I did not get showed up in my account

How come the money from the merchant appeared back into my account?

is there a way i can see source of money?

What are the acceptable currencies for adding funds?

Can you tell me why the card payment came back?

I have a cash withdrawal on my statement that I am unsure of.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fiat currencies are used with holdings and exchanges?

What types of fiduciary currencies are supported for tenure and exchange?

I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?

I need to change my personal details in my account.

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

Yikes!  I didn't get the amount of money that I requested.  What do I do now?

Why is the payment on my card still pending?

How to a go about ordering a disposable virtual card?

I deposited a cheque, but the balance hasn't changed yet.

Would I have to pay anything if I need an additional card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which flat currencies do you support for holding and exchange?

Is EUR one of the currencies you deal with?

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

Can I have a friend send money directly to me?

I would like to reactivate a card and wondered if that could be done?

When will my transfer from the US get here?

There has been a charge pending on my account statement that I can't figue out it's for a dollar.

Are there certain cards and currencies you support?

Is there any way to get my salary in a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change or hold different currency?

Why didn't I get the amount I requested at the ATM?

Why can't I get my top up to work in Apple Pay?

What types of top-up methods do you accept?

I did not charge my account for that transaction.  That's an error.

How do I replace my card before it expires?

Where can I find top up by cash deposit?

Why am I being charge a fee when using an ATM?

What do I have to do to get my virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I solve my issue with holding multiple currencies?

Which fiat currencies are supported by you?

Are there ways for other people to send me money?

Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.

I have a payment which has not been approved.

I got charged two times for a transaction

How can I know where my card will be accepted?

My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?

Unable to complete transfer, states 'declined'

Can I use my account before the identity verification is complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fiat currencies are used for holdings?

What types of fiduciary currencies are supported for tenure and exchange?

i need a refund right away but the funds aren't available in my account

There is a direct debit charge on my account that I don't recognize.

My statement indicates I made a payment to an unfamiliar merchant.

Will my other US credit card be accepted?

What am I going to need in order to activate my card?

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

Why was I charged an extra fee when using the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know which flat currencies are supported by you.

Do you have support for flat currencies?

I've completely forgot the code to get into the app.

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

I'm seeing a direct debit payment that is not me.

I was charged twice, when I didn't purchase anything twice.

how long does it take for a transfer to arrive

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I exchange currency to Europe?

Which fiat currencies are supported for holding and exchanging?

What is the present state of the exchange rate?

My refund has not shown up in my account.   Where is it?

I was charged and shouldn't have been charged when using my card!

After purchasing an item I noticed the exchange rate was incorrect.

What is the process for getting an actual physical card?

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

When are you going to transfer the money?

I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!

Can I transfer something urgently from China? How long does it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you offer services that hold money in different types of currency?

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

Can I give a second card for this account to my daughter?

I received a decline message on a transfer

How long will it take for my cash withdrawal to stop pending

your company is awful, i would like to delete my account please

Please tell me why I was charged additionally when I used the card.

Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?

Will I be charged a fee for topping up using a European card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know what flat currencies you support for holding and exchange.

Which fiat currencies are supported by you?

Can you explain to me why a top-up would still be pending?

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

What is preventing me from adding a specific beneficiary?

Will I be sent a new card before mine expires?

I've been charged an extra £1 and I don't know what it's for

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you convert to EUR?

I need to know which fiat currencies I can use with you.

I put my check in the bank, but I haven't gotten my cash yet?

I need help reapplying my top-up. It seems it isn't working.

I was supposed to receive my new card by now, but it hasn't came in.

Please help my find out why there is an odd direct debit in my records.

Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

Can you tell me why my top-up was canceled?

Is my card ready for use or does it need activated and if so how?

Why do you need me to do an identity check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which currencies will you exchange?

What flat currencies do you use for holding and exchanges.

HELP! I tried to get cash and it gave me some, but not the right amount!

Its been 3 days, How long will my transfer take to get to my wallet?

I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?

How do I know what my account is set to, I am paid in GBP?

I tried to make a withdrawal from the ATM, but it was cancelled.

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

Make me understand why I am charged an extra fee when I use the ATM.

How do I reactivate a card I thought I lost?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to have multiple currencies in my account if possible.

Can my account have different types of currency in it.

Google Pay isn't working. What is wrong?

I looked at my statement and found a payment I and found a mistake.

I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!

Can I let other people have access to my account in order to top up?

My new card came in.  How do I activate?

I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are my options for holding money in multiple currencies?

What flat currencies do you use for holding and exchanges.

I was charged extra when I made a cash withdraw, why?

We want to start a college fund for my daughter.

Why did my card get charged twice for a transaction?

Help!  What should I do?  My phone was stolen yesterday.

I see a direct debit payment on my statement that wasn't me

My payment has an incorrect exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to hold money, what currencies can I use?

What currencies are available for my use in holding and exchange?

How do I set up an account for my children?

Can I change my PIN without being physically present?

What payment methods are used to top up?

What are the acceptable currencies for adding funds?

My payment didn't work and the money is in back in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies can I hold?

What types of fiduciary currencies are supported for tenure and exchange?

Why did I get charged when getting cash?

I didn't get the correct amount of money from the ATM machine

I would like to cancel a transfer...is this possible?

There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

What are the acceptable currencies for adding funds?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

My balance is not right. It has not been updated for the cash or cheque deposit.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you support other currencies?

Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?

I do not see the money I transferred into this account

There is a card payment I'm not familiar with.

Can I put my found card back into the app on my phone?

Do I need to order a new card before it expires?

Do you have an age requirement when opening an account with your service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies can I not hold many in, if so what are they?

Which fiat currencies are supported by you?

I think my card has been compromised in some way.

what currencies can i use to add money to my account

I noticed that there is a withdrawal in the app that is not mine.

How come I got charged extra for withdrawing cash?

How do I dispute a debit that I didn't make?

Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are you okay with exchanges to EUR?

Why was I charged a fee for my withdrawal?

How do I get started when I get my card?

I'm looking at my statement, and my refund is not on there.

I already have an account. Why can't I use it unless my identity is verified?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fiat currencies are used for exchange?

Do you provide currency exchange to Euros?

Can you tell me why my transfer is pending still?

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

should i add money via bank transfer instead

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

What are my bank details so I can do a transfer?

Does it cost anyting to get my own card?

The money disappeared after I topped up my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fiat money can I used in the exchange and holding?

Do you have support for flat currencies?

Is there a specific date i can have it delivered?

i withdrew cash and dont see it reflected on the balance

If I make a mistake can I cancel the transaction?

Is the fee with my cash withdrawal a mistake?

Will I be charged for a cash withdrawal?

If I were to use a European bank card for a top up, will I incur a charge?

When will my transfer arrive from Europe?

If I can, I would like to get both Mastercard and Visa from you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies are available for my use in holding and exchange?

I need to know which fiat currencies I can use with you.

I have a payment I didnt make on my account

Why hasn't my top-up finished pending yet?

Will there be a charge for topping up by account with a SEPA transfer?

There is a payment that is not mine in the App.

How long will a transaction to a friend take?

What does it mean when it says I have a payment pending?

If my card payment isn't working what do I do?

How do I get a virtual card on my device?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many currencies can I have money in in my account?

from where are coming your exchange rates?

I would like to change to a different currency.

I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

I deposited a check a few days ago and it's still not gone in! Please help me with this

I saw a payment come out of my account for a merchant I don't remember.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies can I have?

What types of fiduciary currencies are supported for tenure and exchange?

Is there a reason my transfer would have been declined?

What are the reasons a beneficiary would be denied?

What is the extra fee that was added when I used the card?

Why do you need verification for my identity?

I found a transfer fee - is that correct?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what currencies do you accept?

Why didn't my transfer get to the recipient?

I noticed that my card was charged more than once for one thing.

I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?

Why does my identity need to be verified?

I would like to track the card you sent to me.

How long do I have to wait until the transferred money shows up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which fiat currencies do you currently support? Will this change in this future?

Is EUR one of the currencies you deal with?

Why hasn't a transaction I did to my friend arrived yet?

What I topped up was reverted by the app.

What are the steps that I need to take to activate a new card?

Salary in GBP has been received. Does it need to be configured into another place?

I purchased something abroad but the exchange rate is incorrect.

How many days until my US transfer arrives?

What form of payments can I use for topping up?

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What other currencies can I hang onto?

What fiduciary currencies are supported for tenure and exchange?

I was charged the wing amount for an item.

Why did the cash deposit not show up in my account?

why didnt a transfer to my account process

I think that the exchange rate for the withdrawal of my cash is not right.

What is the charge for using a Top up card in the US?

I did not have the right exchange rate applied to my situation of pulling out cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many different currencies can I hold money in?

There is a withdrawal in my account I didn't make.

how do i set up my apple pay watch to connect to my account

My top-up hasn't gone through, what happened?

Help me.  My phone has been lost or stolen!

Will there be a fee if I receive a SEPA transfer

I made a transfer into my account and now I need to cancel it

I bought an item that I was charged a different exchange rate for.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to hold and exchange fiat currencies, what can I use to do so?

Do you provide currency exchange to Euros?

The app is saying I made a withdrawl but I didn't.

What is the process when my card is due to expire?

Is there a reason my top-up has not gone through?

Can I link my card I previously received?

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.

Is there a way to top-up when it reaches a certain balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the fiat currencies used?

Do you provide currency exchange to Euros?

What currencies are approved to add money?

What countries do your services support?

The other bank confirmed a transfer I made, but this account is not reflecting it yet.

The amount of cash I received was not the full amount

Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.

How do you decide what your exchange rates are?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my account have different types of currency in it.

Is it okay to hold money in multiple currencies?

Should I be seeing a fee applied for my money transfer?

How long does a payment usually show as pending? Is it normal that mine is still pending?

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

I found my card, how can I use it again?

Instruction: Given an online banking query, retrieve another query with the same intent