Question: I want to reverse a transaction I did this morning

I recently made a transfer that I would like to cancel

I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.

I can't recognise this Direct Debit payment.

the balance has not changed, but I have deposited some money

I was checking my statement and I think one of my card payments has reverted

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

I was not given the amount of cash I withdrew

How can I the person see my money transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.

I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

There are automatic debits on my account that I did not make.

Why did the funds for one of my purchase come back to my account?

Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?

Would I be able to get an account for my child?

When I look at my statement there is an extra fee, that is for what?

What is the minimum age required to open an account with your service?

I was making a purchase and it was declined and I wanted to know why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a mistake and need to cancel a transfer.

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

I see I was charged extra when I used the card.  I am not sure why, please tell me why.

I want to add money to my card, what payments do you accept?

How do you determine your exchange rates?

When I got cash I believe that the exchange rate was wrong

Which fiat currencies can I use through this app?

Why is the exchange rate wrong for my cash withdrawal?

I have been charged an extra fee when buying from your store. Why is this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?

What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.

I'm still waiting for my card that was issued a week ago. What should I do?

Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

I believe that a card payment I made was cancelled.

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.

I'm trying to take money from my account but its not letting me. Help!

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?

I bought something and now I want a refund.

My identity can't be verified for some reason

I couldn't transfer money to a beneficiery

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

Can I withdraw money in my hometown currency while on holiday without any additional fees?

I have two of the same charges on my account!

A withdrawal is showing that I don't recognize

Can I set up to my account to automatically top up?

I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?

I logged in wrong and am blocked, how do I log in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transaction from earlier needs to be reversed.

I made a transaction to the wrong account!

What do I do if I have forgotten my passcode?

I am trying to transfer money and something is going wrong.

Why was a fee charged to me for transferring money?

I have a transaction showing up multiple times.

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

Who do I contact if there is a direct debit that I did not create.

How do I know if my top-up went through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

I messed up a transfer and need to reverse it.

Can you tell me why my transfer declined?

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

Can I have a discount if I exchange currency often?

I need to know why a money transfer is available.

Can I have money in more than one currency in my account?

Why is my refund not showing up on the statement?

Will I need a new card or can I put my old card back into the app?

My account says a withdrawal is pending - why can't I take cash out of the ATM?

I have one of your cards, but I don't know how to link it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

I would like to cancel a transfer...is this possible?

In the app, where do I find my card PIN?

I am not happy with your service and request that my account be terminated!

Please tell me the steps to verify my identity.

My account shows a direct debit charge that I have never seen before

Why did I only get $20 when I asked for $100?

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

My card is not able to be activated how do I get it to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me cancel a transaction.

How can I cancel a transaction to a wrong account?

I've been waiting for a top up to come through for over an hour and I need the funds now.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

What currency is supported for exchanges and holding?

My phone was left behind.  Can I still use my card?

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

Why hasn't the transaction I did to my friend arrive yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Cancel a transaction

The wrong account was used during a transaction.

Is the verification number on the top up card

There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?

How much transactions do I get with a disposable card?

My purchase from this morning still is pending.

I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?

My wallet was taken and I see that someone is using my card!   Please help me!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?

I checked my statement and am being charged one pound. Where did this charge come from?

I've been waiting for a refund to show up and I don't see it on my statement yet.

The cash withdrawal I took seems to be off. The exchange rate is wrong.

I need a refund on a direct debit that shows in the app because I did not make it.

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

My daughter would like a card from my account?  Can I do this?

How long does a transfer take to reach one's account.

Is it acceptable to use either Visa or Mastercard?

How do i transfer something faster than normal?

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

What could the reason be that my payment card was declined?

How can I dispute a direct debit charge on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I recently made a transfer that I would like to cancel

I messed up and made a transaction using the wrong account.

What do I need to do to get my new card which I have requested 2 weeks ago?

top up for my american express card is not working

Why did the funds for one of my purchase come back to my account?

The payment I made with my card is not showing up.

What is the max amount of disposable cards I'm allowed.

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

What do I do if i accidentally broke my card?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?

Please tell me how to get a card if I reside in the US.

How much is it to use my US debit or credit card to top up?

You applied the wrong exchange rate while I was traveling outside the country.

I checked my account today and saw that I was charged an extra pound that I did not spend.

With my new card, how may I activate it?

Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.

Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.

I don't have the means to prove my identity.

I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer was wrong, are you able to stop it before it goes through please?

There was a transaction this morning that I'd like to reverse.

I need to know where I can withdraw money.

Why did I not get the amount I specified at the ATM?

How long do I wait for a transfer to take?

i received my American Express in Apple pay, why is top up not working?

My Bank is in Europe, how long will the transfer take?

I had a payment reverted and would like to figure out why.

I need help- I got mugged yesterday and they took everything so I can't use the app.

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me to quickly cancel a transaction I accidentally did to the wrong account?

I did a payment but the app cancelled it.

How can I update my details since I moved?

How do I go about transferring money into my bank account?

What are the charges for receiving a SEPA transfer?

Am I able to use my account if the identity verification is not complete?

How long is the delivery time to the US?

Why was I charged a fee for my card payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to cancel a transfer

I messed up and made a transaction using the wrong account.

I deposited cash into my account, why do I not see it?

Am I able to return an item for a refund?

I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?

The exchange rate for the money I took out in a foreign country is wrong.

I sent some money and the account hasn't recived the transfer I made.

Did you deactivate my card it's not working anymore

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I already made a transfer and want to cancel it, how do I do that?

I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow

I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?

I deposited a cheque but the cash hasn't arrived yet

I made a top up yesterday but it's still pending.

Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I goofed up and used the wrong account.  Please help.

There's been a transaction to the wrong account.

What happens if I deposit a cheque accidentally?

why is there a fee for a payment on my card?

How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

Are cards available to those outside of the UK?

I'm having money transferred from Europe, how long will this take?

I transferred some funds but I don't see it

Do you issue cards for someone living in the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transaction, but I made it to an account I didn't mean to make it to.

I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

What is the charge for sending out more cards?

Can you tell me what countries you offer support for?

How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?

I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?

What is the time frame for european transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

I transferred money but the recipient does not see the funds in their account?

How do I change the details in my account?

The exchange rate that was applied for an international purchase was wrong.

Is the fee with my cash withdrawal a mistake?

How long before a bank transfer shows up in the account?

My app says I withdraw funds from my account through an ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

Some cash withdrawal that I didn't make showed up in the app.

I need a hand here, I need to top up cash.

I would like to know how to work out where my funds came from?

If my cash withdrawal is still not showing, is something wrong?

I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?

My salary is in GBP. Do I need to configure this somewhere?

Why did you charge me a fee when I made a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I accidentally made a payment to a wrong account. What should I do?

How long will an urgent transfer from China take?

How old does my daughter need to be to have her own account?

Can you please check the exchange rate when I was getting cash?

I made a purchase but never expected to see a fee charged for the transaction.

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

What is this fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used the wrong account number!

How can I revert a transaction from this morning?

I can't figure out how to change GBP to AUD, what do I do?

how long does it take to reflect in my balance a top up

How do I go about verifying my identity?

Why is the exchange rate different than expected on my transaction?

I was charged more than once in a single transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?

I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?

The rate applied to my foreign currency at an ATM was incorrect.

What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

Someone must have found my card details as I don't recognize these transactions.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is it possible to cancel transactions?

I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.

There are duplicate transactions on my account

Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

Can I apply for one of your cards if I live in the EU?

How long does it take transfers from Europe to complete?

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

Explain the extra fee on my card when paying.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

I made a mistake on the last transfer I made, who must I speak with to cancel?

I need help with understanding why my card is not working.

I have exceeded the number of PIN attempts

I have questions about how to transfer money to my account.

I don't understand why there is an extra €1 fee in my statement.

I am not satisfied with your company.  Close my account.

My statement is showing I was Charged a dollar and I am not sure why.

Can I exchange currencies usign this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

I found my card, am I able to put it back into the app?

I have a trip coming up and want to add money automatically.

Why am I charged a fee for using my card on some purchases?

I think there is a mistake.  I am being charged twice.

Are there any charges for topping up a US-issued card?

I made a purchase with my card and I was charged a fee for using it

How do I know where the funds come from?

If I am running low on credit can I auto top up?

I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.

I made a transaction to the wrong account!

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.

I think someone stole money from my card

I got my American Express in Apple Pay, why is top up not working in my country?

Who should I talk to or go to resolve a duplicate charge on my statement?

Help me figure out how to link the new card.

I topped up and now my money is not there anymore! What happened to it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to stop a transfer?

Can you tell me what the cash withdrawal is in my statement?

Is there a fee to top up a US card using a debit or credit card?

I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?

What do I do if I see a cash withdrawal on my account that I don't remember making?

Why was I charged a fee for transferring money

Can I receive a refund for an item I purchased?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Cancel my transfer, please.

I wanted to know why there is a transfer of mine pending.

I am travelling and I was wondering what your exchange rates are

My account was charged twice for one purchase

How long am I to wait before the transfer gets to my account?

My accounts been charged a payment for something I didn't make.

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

Please help me regarding a direct debit in the app that I don't recognize.

Where did this extra €1 fee on my statement come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I cancel a transfer I made

I made a payment with my card that was cancelled?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

My last ATM request did not go through due to a declined card. Please cancel the request on my account.

Can you tell me the ATMs I can use with my card?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to revert a transaction?

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

I tried to withdraw some funds from my card, but was declined. How can I get my money?

Explain to me how to verify the top-up card.

Would you please unblock my pin? I don't know why, but it's blocked.

How can I see the progress of delivery of the card that was sent?

What is the foreign exchange rate you will apply?

Why is the cash transaction still showing as not completed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

One of my transactions needs to be canceled.

I live in the EU.  Can I order one of your cards?

I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.

I just got my new card and tried using it and it was declined?

Is it possible for a friend to personally send me a payment?

I have been charged twice for the same thing!

I bough an item and the exchange rate was incorrect.

Explain why a card payment would be cancelled?

Can I get a card if I don't reside in the UK?

I still haven't gotten my new card.  When will it get here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: stop the transaction

A payment I made is for a wrong amount can you help me correct the mistake.

Can you tell me how to tell where my funds come from?

Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?

Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?

My transfer to a beneficiary was rejected.

Why have I not yet received my virtual card?

I am trying to find out how to exchange currency X with currency Y.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transaction is on the wrong account.

There was a transaction this morning that I'd like to reverse.

What steps do I need to do to delete my account?

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

Why did I not get the amount of money I requested?

Is there a fee to add money to an international card?

Can I transfer money using the SWIFT service?

How can I update my details since I moved?

Why did you charge me a fee when I made a transfer?

If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to revert a transaction I did

I need to stop a transaction that I made.

A debit came through that I need to dispute.

I need to know why a money transfer is available.

How can I use my American Express to add money into my account?

I bought something and already paid for it but now I don't see it.

I'm not happy with service and would like to delete this account.

I checked the app and there is a payment that I don't recognize.

Has there been any activity on my card today?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

I need assistance with activating my new card.

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

What is this extra fee while I was doing a transfer?

The correct exchange rate wasn't given to me for an item I purchased.

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

How can I get a refund for an item I purchased but has not yet arrived?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

I tried my PIN too many times and now my card won't work!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i cancel a charge?

I have a transaction and would like to know if I it's cancelable?

How come I can't put money in my top up account?

Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.

I think the exchange rate for the cash I withdrew wasn't correct.

How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move

I seem to be having trouble with my Google Pay Top. Can you please help?

I am looking to transfer some money from my other bank account into this one.

I just got married and need to change my name on the account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transaction this morning but I need to revert it now.

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

I think I was charged twice, please help!

Why are my withdrawals suddenly being declined?

Why is there a $1 charge on my statement?

I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

What should I do when my card reaches its expiry date?

What are the steps to finishing up with this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!

A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

Someone else made a Direct Debit transaction on my account

Help, my phone was stolen, please advise!

A withdraw I tried to make at the ATM was declined I don't know why.

A false direct debit payment is showing in my app

Do you support countries other than mine?

How did you arrive at the rate of exchange? I thought that I would get more cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am trying to revert a transcation I did this morning

I need to stop a transaction that I made.

Will I be able to get both a visa and a mastercard?

I tried using my card, but it doesn't work.

My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?

I tried transferring to an account but it didn't go through. What happened?

Why was I charged a higher exchange rate when I bought something abroad?

How many different cards can I have for my account?

who should i contact if my refund doesn't go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.

I just replaced my phone but how do I use my card information?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

An item I bought had the wrong exchange rate applied.

Will I be able to track the card that was sent to me?

How can you assist me on topping up on bank transfers to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wish to cancel a transfer

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

I cannot get my disposable virtual card to work

The exchange rate from my card payment isn't right.

Is there any way to get my salary in a different currency?

How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.

I was charged multiple times for one transaction.

What is the expected delivery date of my card?

I shouldn't be charged any fee for transferring .

How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to cancel a transfer...is this possible?

I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

What time will a transfer from the US take?

I need to exchange a currency - can I do that here?

I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.

European bank card for top up will come with any extra fees?

I wondered if multiple currencies is okay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.

I no longer want to transfer funds, can we cancel that transaction?

The exchange rate was not correct for the item I bought.

my payment was rejected, do you know why?

Do you charge extra for topping up with a debit or credit card?

Is there any amount in which I would get cut off from topping up?

How much are you going to charge me if I top up my US card?

What was I charged a fee for card payment?

How do I find the code needed in order to verify my top-up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a transaction and would like to know if I it's cancelable?

Did I not get my refund? I don't see it.

My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

I'd like to open an account for my children. How can I do that?

What is the procedure for topping up with a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I cancel a recent transfer?

how many transactions can go on a disposable card?

The ATM I used for foreign currency provided the wrong exchange rate.

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

If I don't live in the UK, can I still get a card?

Explain why a card payment would be cancelled?

Can you please explain disposable virtual cards for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just initiated a transfer but I'd like to cancel it.

I know there's an auto-top option but I can not locate it when I look?

What does it mean when a payment is pending?

if i found a lost card can i put it back in app

This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.

Why do you keep declining my payment?I tried several times with this card and it is just not working.

Can you explain to me why a cash withdrawal shows up as pending?

I need to get a disposable virtual card?

My refund is not showing up in my account. Where is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was a transaction this morning that I'd like to reverse.

I topped up but my money is not showing. Why is that?

What should I do if my physical card isn't working?

How long before I can see that my cash withdrawal has taken place?

Why am I being charged to transfer funds?

I topped up my card but the app rejected it.

I'm checking the app and I see a payment that's not mine.

I'd like to make a SEPA transfer to my account, but will I be charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

I don't know what this Direct Debit payment on my account is for.

Can I have my money refunded for an item

Why hasn't my transfer from Europe gone through?

I'd like to open an account for my children. How can I do that?

Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a transaction this morning and now I want to cancel it.

I was made to pay a fee for making a transaction with card.

Why is there a pending time on my transfer?

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

Will I get charged for sending out more cards?

For a week now, I have tried to use my card and it is still not working.

Can I use my Apple Watch to pay for gas?

I can't log into my account because I lost my password

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My morning transaction needs to be canceled.

Are you sure this is the interbank exchange rate? This rate is really bad.

I don't think I should have been charged a fee to use my card.

Can I add money automatically to my account while traveling?

I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?

I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?

There is a pending transaction on my account, what does this mean?

What is the cause of the delay in applying my card payment to my account?

What are these disposable virtual cards all about?

Help me verify the card used on a top-up.

I use this card all the time so why did it get declined at the store today?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to cancel a transfer

I no longer want to transfer funds, can we cancel that transaction?

Where is the top-up card verification code?

Using international ATMs messes up the exchange rate.

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

I haven't received my card and am worried it is lost.

Where can I find out where my funds came from?

I deposited a cheque, but my account balance stayed the same.

How can I get a virtual card for a one-time transaction?

I was double charged at a restaurant can you take the second charge off?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to take back my transaction

Can I use a bank transfer to add money to my account?

Does google play offer the service to Top up?

Is there a way to order a new card while in China?

The ATM I used for foreign currency provided the wrong exchange rate.

What information do I need to see my source of money?

what steps do you take to check identity

My account is  new  why can I  not top up

I need to reset my passcode. Where do I go to do that?

How long does it take to recieve my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Cancelling a transaction

Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?

I'd like to have it delivered on Saturday.  Is that possible?

What are these disposable cards meant for?

Is there a reason why a recipient might not see my money transaction

Please help me unblock my pin which I put the wrong one too many times.

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

Can I use my Apple watch to fill my gas tank?

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

A cash withdrawal has been done that I didn't do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I cancel a transaction?

I made a transaction to the wrong account!

how much do I have to pay for exchange of currency?

Why do I have a strange payment on my statement?

I need an actual card that I can hold in my hand, how do I do that?

Is it possible for a friend to personally send me a payment?

What is the fee charged for using my card?

I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't need to transfer anymore and I want to cancel it.

I made a mistake on the last transfer I made, who must I speak with to cancel?

Do you have a problem with EUR exchanges?

I would like to know why a withdraw I made for some cash shows up as pending.

Why was I charged this extra fee while doing a transfer?

What is the formula for your exchange rate?

Where can I check out the source of available funds in my account?

My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?

I'm confused ass to why my contactless is not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transfer has to be cancelled.

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

I should only have one charge, but it shows two.

I used my card to top up but it's saying it is still pending. What does this mean?

Is there a charge for using transfers for top ups?

Can I automatically top-up when traveling?

When will my transfer move from pending to confirmed?

I am from X but am traveling to Y - how do I get currency for Y?

Can I top up for free using a European card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to change a transfer.

I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow

What is the extra fee that showed up on my card?

I purchased something abroad, and the exchange rate that was applied was wrong.

Which cards and currencies are supported?

My phone was left behind.  Can I still use my card?

the transfer went through but now it has been pending for quite a while. i need this to go through already

Help me use American Express to add money to the account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to cancel a transaction please!

A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

There's a payment in the app I don't recognize.

I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?

What are the details of disposable card limitations?

What is taking so long on my transfer from the US?

Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?

Is there a possibility to open an account for my sons and daughters?

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I messed up and made a transaction using the wrong account.

How can I revert a transaction from this morning?

I got less than what i asked for in the ATM, why?

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

Show me the amount of transactions I can do with a disposable card.

How long will it take for my cash withdrawal to no longer show as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow

I messed up a transfer and need to reverse it.

I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?

Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

Why wouldn't my contactless work for the metro?

I already have a card and want to link it

I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?

Tell me how to top up my account using bank transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I stop a transaction?

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

How do I make sure my transfer isn't goin to an unsupported merchant?

What are the fees for using a European bank card?

Something is wrong, my top-up is gone and I don't know what happened to my money.

How do I add the card I just received to show up in the app?

I can't recognise this Direct Debit payment.

What is the present state of the exchange rate?

I want to know why my top-up was reverted

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Cancel Transaction

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

A fee came along with me paying with card

When should I expect to receive my card?

I live in America, but I would like a card.

How come the money from the merchant appeared back into my account?

I am under the impression that my top up is still pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I cancel a transaction to a wrong account?

Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?

How long will it be to get this new card?

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

I sent a payment but now it's not showing up.

Is it possible to go ahead and log in, although I have not been confirmed yet?

I bought something abroad and the exchange rate applied is wrong

I want my card I just received to show up in the app. How do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help! I need to cancel a transaction.

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

I requested a higher amount for my cash withdrawal

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

I was only given $20 when I tried to get $100

I was refunded the money for something I bought already.

Why was I charged an extra fee when using the card?

I'd like to transfer funds using my credit card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The wrong account was used during a transaction.

I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.

Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.

I bought something and now I want a refund.

Can you please check the exchange rate when I was getting cash?

How can I transfer money using my credit card?

I need to close my account as soon as possible.

I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

When will the money from my bank transfer be available?

Do I need to do something to get a new card once it expires?

How long will my ATM withdrawal be pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me cancel a transfer.

I want to cancel a transfer I just made.

Why hasn't my son received the transfer I sent to him earlier?

Why is my transfer more expensive than I thought?

I bought an item then noticed the exchange rate was wrong.

Will I be charged any fee for receiving money?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

When are you going to transfer the money?

There is a payment that has not processed.

Why are the things I bought earlier today still showing as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

Why hasn't my son received the transfer I sent to him earlier?

My identity hasn't been verified.  Can I use my account?

Can I use your app to exchange between USD and GBP

how long does it take for a transfer from Europe to go through?

How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.

Is there any way to get another card on the same account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a transfer cancelled.

I thought I lost my card but I found it today, so I would like to reactivate it.

There was a direct debit from my account and I didn't authorise it

There is a direct debit transaction on my statement that I think is not mine. How do I remove?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

I made a mistake on the last transfer I made, who must I speak with to cancel?

why top up is not working even if I got my American Express in Apple Bay?

Where do I find how to top off with a check?

Who do I talk to for transactions debited twice?

I'm being asked for a verification code. Where do I find it?

I do not recognize a direct debit payment that I see on my app

What's the limit to how much I can top up?

A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I messed up a transfer and need to reverse it.

One of my transactions needs to be canceled.

Should I complete my security verification before I can use my account?

The app says that I got cash in an ATM and I didn't

Why is my card payment still listed as pending?

How can I see the progress of delivery of the card that was sent?

Why haven't I seen the cash from the cheque I deposited yet?

I see cash withdrawal activity in the app that is not mine.

I am interested in changing my personal details.

Do you only use Visa or do you have Mastercard too?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to cancel a transfer I made.

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

How come the ATM won't give me my money?

I would like it if I could get an item refunded

How do I know if i need a disposable card?

Why do I have a transaction showing multiple times?

Why have I been charged a fee for cash withdrawal?

How do I report my card as lost or stolen?

Can I top-up any amount I wish on any given day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I revert a transaction?

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

Can you help me get a disposable virtual card?

How do I go about getting an actual card?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Why is there an additional fee showing on the statement I received?

Why are my purchases from this morning still pending?

Is this card available to United States Residents?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to reverse a transaction

Do I get a discount if I exchange currencies a lot?

When will the check I deposited post to my account?

Why am I being charged extra when I withdrew money?

How come there is a $1 extra charge on my statement?

For my account, how do I transfer money in?

Help! When will the card arrive at my home?

Why do I see a fee when I do a transfer?

is it possible to get a refund for something I purchased?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's been a transaction to the wrong account.

I no longer want to transfer funds, can we cancel that transaction?

My cash deposit isn't in my account. What happened?

It appears I have a fee in my statement.

Why do I see an extra €1 charge on my statement?

I checked the app and my balance has not been updated for the cash or cheque deposit.

How can I go about ordering a virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to cancel a transfer I just made.

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

I would like to change to a different currency.

Are there any fees to get additional cards?

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

How old do kids have to be to open an account?

I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?

If I top-up by using a trasfer are there charges that applied?

Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to undo a transaction?

I would like to link my card to my account.

What are ways to test why my card might not be working?

I got less cash at the ATM than I asked for. Why?

I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?

How can I lookup the source for my available money?

Will there be any extra fees if I exchange currencies?

Is it acceptable to use either Visa or Mastercard?

My money transaction can't be seen by the person I sent it to

Can I be charged for exchanging foreign currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me, there is a transaction in the incorrect account.

I made a mistake and performed a transaction on the wrong account!

I want a disposable virtual card, how do I do that?

I think I have an extra transfer charge.

What can you tell me about the card PIN?

What do you demand for identity verification?

I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

I no longer want to transfer funds, can we cancel that transaction?

Are there certain cards and currencies you support?

My wallet is empty even though I topped it up an hour ago.

I sent money to someone but they haven't gotten it yet

I tried to make a transfer, but it didn't work.

Did you deactivate my card it's not working anymore

I was charged an extra fee for a card payment. I was unaware of these fees beforehand.

I forgot what my pin number is and now am blocked can you help me get in?

the product is not working, can I get a refund?

There was an unexpected fee for my cash withdrawal!

The payment for the card did not go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a mistake on the last transfer I made, who must I speak with to cancel?

I need to stop a transaction that I made.

Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.

Why do you keep declining my payment?I tried several times already with this card and it is just not working.

Why is there a cash withdrawal I didn't make?

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I cancel a transfer I made

It seems I need to get information on limits for top-ups.

If I want my son to have his own account is that possible?

I deposited cash but it isn't showing up in my account

Why is my 'top up' not showing up in my wallet?

Can you tell me why the card payment came back?

Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.

I checked my statement and saw a charge of one pound, where is this charge coming from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

I made a transaction to the wrong account!

There are charges on my card that I haven't purchased.

If I want a friend to top off my account, can they?

I added money to the card but the transaction didn't go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who do I call to cancel a transfer?

A payment I made is for a wrong amount can you help me correct the mistake.

I have a card payment which shows as pending

Is there a way to lookup where funds came from?

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

Can you tell me why my transfer is failing and help resolve?

How do I report my card as lost or stolen?

Why do I have a strange payment on my statement?

Why can't I add any beneficiary I choose?

Is there a charge for getting more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I revert a transaction from this morning?

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

Where in the app do I go to verify my identity?

Hoe do i use my credit card to transfer money?

How do I get this damn virtual card to work?

How much longer until I get my new card?

My card will expire soon, When do I need to order a new one?

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

I accidentally left my phone at the hotel so now I'm not able to use the app.

There is payment showing that I didn't do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I no longer want to transfer funds, can we cancel that transaction?

What I topped up was reverted by the app.

How many incorrect attempts cause card to be blocked?

I don't know where the top-up verification code is.

I didn't make a payment at this business.

My card was stolen. What do I need to do?

Help me!  I don't know what my password is.

What currencies and methods can i use to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transaction to the wrong account!

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

I made a check deposit but the cash hasn't arrived in my account yet.

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

I need to transfer money into my account, and I don't know how to do that.

Is there anyway to use a cheque to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to cancel a transaction.

One of my transactions needs to be canceled.

I was wondering why my payment hasn't gone through yet, its been a while.

The machine gave me the wrong amount of cash.

The cash I got at the ATM is still in my account.

is there a reason that my payment didnt go through

Can I allow other people to top up my account?

I transferred money but the balance did not update.

Will I be charged for topping up by transfer?

There was money taken out of my account, and I'm pretty sure I didn't do it.

What can you use the disposable cards for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?

I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?

What do I do if there is an electronic debit that is not correct?

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

Can I check to see where the funds came from?

Why haven't I been given a virtual card yet?

I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a mistake and performed a transaction on the wrong account!

One of my transactions needs to be canceled.

My credit card for was not approved for a top-up transaction.  What happened?

My credit card got declined for top up! What's going on? Can you check on why it didn't go through?

Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

When will you be taking orders for disposable virtual cards?

I bought something and received it, but the payment went back to my account. Is the seller okay?

How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.

Can you tell me the status of my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to stop a transaction that I made.

How can I stop someone from using my card after I lost it yesterday.

How long after a failed topup will funds refurn to account

looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

There is a charge for an additional pound.

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

I used my card top-up but all of the money is missing.

Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please cancel my last transaction.

A payment I made is for a wrong amount can you help me correct the mistake.

What can I do to make my physical card work?

My bank card has expired, how can I get a new physical card?

I got cash abroad and need to check the exchange rate

How do I check to see why my card payment was declined?

Can you tell me why my top-up was canceled?

I transferred some money but it hasn't arrived.

Transfer unable to be completed, states 'declined'

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

A payment I made is for a wrong amount can you help me correct the mistake.

tell me why I was charged more with my card?

Why aren't my payment funds available to me?

If I have a physical card can I link it?

What would be a reason my transfer got declined?

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a transaction to a wrong account!

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

I added money through a bank transfer and it is not showing in my balance.

I want to use my card. How do I activate it?

The app is showing mt withdrawals that aren't  mine.

I made a cash deposit and the balance wasn't updated.

Please send a new card; the ATM ate mine.

What is the estimated wait time for transfers from the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

One of my transactions needs to be canceled.

How long does it take to activate the card, as it does not look like its working?

There is a cash withdrawal in my account that isn't mine.

Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

Waiting for the cash I deposited this morning still

Is identity verification required for me to use my account?

Why did I only get $20 when I asked for $100?

Can I get a card if I don't reside in the UK?

what is the exchange rate when i get cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A payment I made is for a wrong amount can you help me correct the mistake.

I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.

I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?

I was mugged.  They took everything.  I can't use the app.  What do I do?

In my app, a direct debit payment I didn't do shows in my app

Is it possible to change from USD to GBP with your App?

Are extra charges added for sending out additional cards?

Why doesn't my card work for any transactions?

I need to get a card, but I live in the US.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.

One of my transactions needs to be canceled.

Can you tell me why I haven't received my new card?

I would like to know how to transfer money into my account.

How do I transfer funds directly from my credit card?

My credit card did not go through. Can you see if it has insufficient funds?

Why am I being charged for the same thing twice?

I got my American Express in Apple Pay, why is top up not working in my country?

What should I do when my card reaches its expiry date?

My card is stuck inside the ATM, what am I supposed to do?

Why do I have a charge for an ATM withdrawal? I thought these were free?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any way to cancel my transfer

One of my transactions needs to be canceled.

Why is the exchange rate different on my recent purchase?

What is the procedure for depositing a virtual card

I need to know where I can withdraw money.

Can I have money in more than one currency in my account?

I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?

I want a virtual card that is disposable

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I cancel a transfer?

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

Which currencies do you accept for adding money?

Do you also have this extra fee on your statement?

How do I go about ordering another card?

What do I do if my card has been lost or stolen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: One of my transactions needs to be canceled.

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

I see a direct debit that isn't mine? How can I get my money back?

Will I be charged any fee for receiving money?

Do you have info about the card on delivery?

What should I do if I think that someone might be using me card?

Everything was stolen from me.  I can't use the app.  Please advise.

I'd like to have extra cards. Will I have to pay for that?

My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?

I made a bank transfer and the balance hasn't updated yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the amount that I can top-up?

Explain why I can't do a transfer to an account.

I wanted to know why a top-up I made has been reverted.

My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money

Can I use this app to exchange between dollars and pounds?

Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a maximum for top-ups?

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

If i want to change my pin number can I directly from an ATM?

How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.

How come I didn't get a virtual card yet?

My marital status has change, I got to correct my name to reflect that.

What are the steps for getting money from a friend?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the maximum amount I can top up my card with please?

My refund has not yet been credited on my statement

I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?

Why am I still not able to see the money I deposited a week ago? This is urgent!!

What is the process when my card is due to expire?

Can you tell me exactly what fees I will expect to see in regards to your cards?

Using international ATMs messes up the exchange rate.

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me about the limit for top ups.

What is the highest amount of top ups I'm allowed?

I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.

Why have I been charged a fee for card payment?

Where is the tracking number for the card?

I think my card is broken or something. I tried using it and it wouldn't go through, please help.

Why is there a fee added to my statement?

Is it possible for a person who lives in the US to get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the maximum I can top up?

I tried topping up my account but it failed, can you help me?

I'd like to have extra cards. Will I have to pay for that?

What is not accepted in order for me to top up my account?

looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

I put some money in my account the other day but now its gone? Why is this?

The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why

How do I go about transferring money into my bank account?

im worried about fraud how do you protect my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How often am I able to top-up?

I deposited some money, but the balance has not changed.

Can you tell me why my pop-up is still pending?

If someone sends me money, will I be charged?

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

What form of identification is accepted?

I cannot make a transfer to another account.

I need information explaining why my top-up failed to go through

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

I think the exchange rate for my for my cash withdrawal is wrong

I don't see the transaction I made to a friend on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do top-up limits exist?

I think my account has been hacked there are charges on there I don't recognize.

Is it possible for me to top up with cash?

Why can't I see a transfer to my account?

I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?

Am I going to be charged for topping up by transfer?

Why has my card payment not yet been applied to my account?

For what reason can I not transfer money to a beneficiary?

How long do cheques take to post to your account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is topping up unlimited?

My salary is deposited in GBP. Do I need to choose the currency?

I am in the EU. Can I get one of your cards?

Please tell me why I am having problems transferring to a beneficiary.

I tried to pull cash from an ATM but it wouldn't let me.

I haven't received my card and am worried it is lost.

what currencies can I receive my salary in with this?

i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?

My salary comes in GBP can I change my options somewhere?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many top-ups can be approved?

Is there a limit to the top-ups someone can do?

Can I track the card that you sent me in the mail?

Are there any charges for topping up a US-issued card?

How long does it typically take for a pending ATM withdrawal to clear?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the top-up amount unlimited?

Will you help me unblock my pin after putting in the wrong pin too many times?

Is there a longer processing time for international bank transfers?

I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

If someone sends me money, will I be charged?

I made a purchase but never expected to see a fee charged for the transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I create my own top-up limit?

I have a new card and I need to activate it.

Why doesn't the person I sent money to see that transfer yet?

Do I get any sort of discount on volume for a lot fo currency exchanges?

I made a cash deposit and the balance wasn't updated.

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

What to do if my card has been used without my permission?

Which flat currencies are supported for holding and exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the highest amount I can top-up?

I can't see a verification code anywhere

Is there a fee that comes with transfers?

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

Is it possible for friends to top up my account?

Why is their a charge pending on my card still?

I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?

Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?

My phone was left behind.  Can I still use my card?

Can you tell me why I wasn't able to complete my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have a limit to the number of top-ups per day?

Do I need to convert my currency from GBP before transferring?

How are the exchange rates for transfers calculated?

I'm dissatisfied with the service and would like to terminate the account.

My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

What commission do you take for currency exchage?

Why was I charged a fee for withdrawing money off my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are top-ups unlimited?

I believe you charged me too much to exchange my money

I did not make a direct debit payment as listed on my app

I would like to cancel my previous purchase.

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

How long will it take for my cash withdrawal to no longer show as pending?

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Whats the max I can top up

It seems I need to get information on limits for top-ups.

Can I automatically top-up when traveling?

I'm interested in getting a card. How does one go about doing that?

I am trying  to  transfer and  it has been  stopped why is  that

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

A transaction posted twice to my account.

Is there a problem with the top up system? My transaction hasn't gone through properly

I want to hold and exchange fiat currencies, what can I use to do so?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the limit for top-ups?

I need someone to assist me with explaining how much I can top-up.

I deposited some money, but the balance has not changed.

How many times can I use a virtual card?

I got charged twice with a duplicate card. How do I resolve this?

I have an account at another bank, but I want to transfer some of the money to my account here.
.

What is the reason why the transfer shows as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you limit my top-ups?

Can someone please tell me how much I can top-up?

Why is the exchange rate for my payment incorrect?

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

How long will this transfer from europe take?

When I exchanged currencies the value of my money changed.

I can't find the money I just added to my account.

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use as many top-ups as I want?

What are the steps to reset my passcode?

I thought you guys offered free transfers. Why was I charged?

I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!

I did a cash deposit to my account but it doesn't show up

What payment methods are used to top up?

How do I link the new card that I just got from you guys?

Why was I charged for payments? You didn't warn me about additional fees.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me the limit to topping-up.

Are there any top-up limits that I must follow?

I only made one transaction at this place, but it's appearing multiple times.

Is there any way I could open an account for my daughter?

Please tell me why the same transaction is showing up on my account more than once.

There has been a payment  in the App that has not be done by me.

I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What amount can I top-up?

need to know if there is a maximum i can top up

I can't see a transfer to my account I made.

Can you please tell me where my card is? I ordered it 2 weeks ago!

Why do I see a random withdrawal in my app?

I don't understand why I'm being charged for using my card.

I have lost my card! What is my next step?

What are the fees for using a European bank card?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

My card was used without my permission, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a top-up limit?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

Why is my transfer appearing as "pending"?

I made a mistake of transferring, can I cancel my previous transfer?

My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

is the a reason why my transfer has failed?

What is the reason when I tried to pay contactless at the bus, it didnt work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: limits on top ups

need to know if there is a maximum i can top up

How long does it take for deliver to the US?

My things were stolen and I need to know if I can still use this app.

Do you charge extra for duplicate cards?

Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?

Where do I get a disposable virtual card?

How long does it take for pending to go through

How would I go about getting a physical card to use in stores?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is my top-up limit?

What is the extra fee I was charged when using an ATM?

Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before

I'm having trouble with proving my identity.

I wanted to know why my transaction didn't go through.

What should I do since my card is trapped in the ATM?

How long does it take for my top up to clear?

How long do I need to wait til my top up isn't pending?

Why would the app show a withdrawal that I did not make?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the most that I can top-up to a card?

What is the reason for my beneficiary to be disallowed?

My card was supposed to arrive, but hasn't?

I think when I withdrew money when out of country the exchange rate was wrong.

I got charged a fee that shouldn't be there from my cash

I haven't received my virtual card yet, do yo know why?

How will I know when I can use the auto top-up feature?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a limit for the amount I can top up?

What is the greatest number of times that I can top-up?

Is there something wrong with the ATM? It would not let me pull cash out of my account.

There was a problem with the exchange rate on a purchase.

Why did the funds not transfer to another recipient?

I tried to get cash but it was declined!

How do i find my top-up card's verification code?

What are the requirements to verify my identity?

I think my phone was stolen. What can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What number of times can I top-up?

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

What systems do you have in place for my security when using my card for everyday purchases?

My card rejected a cash withdrawal. Why?

I have used this account overseas recently. Has there been an increase in fees that I am unaware of?

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

Can you help me to quickly cancel a transaction I accidentally did to the wrong account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the highest amount of top ups I'm allowed?

Would I be able to top up as much as I can?

I was wondering if I could get a second card on this account? I would like my daughter to have one.

I made a transfer and was charged an extra fee!

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

A transfer was not allowed to an account.

Changed details is essential, what steps do I take to do so?

It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?

On the card that is coming, what's the tracking info?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there limits with top-up?

need to know if there is a maximum i can top up

Can you please tell me why I was charged an extra fee on my transfer?

I have money in a foreign account that I want to send to this account.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

I am wondering about a transfer from a different country that doesn't show up yet?

Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?

I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the rules for a top-up?

Why didn't I receive the right amount of cash?

What is the process for activating my card and using it?

I can't figure out how to transfer money into my account.

Do I need to do anything special for my friend to send money to my account?

I am on vacation in Spain and need to change my pin.

I had a dollar charged to my account that's still pending and wanted to know what the charge is for?

I can't find out how to top-up my account using cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any top-up limits involved?

Tell me what ATMs allow me to change my PIN.

My card payment is being declined and I've tried several times.

Should my cash withdrawal still be pending?

Is it possible to get a disposable virtual card as well?

Why is allowance not being given to my beneficiary?

Why isn't a refund showing on my statement?

Why is your exchange rate different on different days?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: need to know if there is a maximum i can top up

Is there a top-up limit that I have to stay under during a given period of time?

Can I get a card that works in other countries like Africa and Indonesia?

Can you tell me why my card keeps getting declined every time I try to use it?

I deposited a cheque with some money, but the balance hasn't changed.

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

How do I fix a payment that was reverted

Why would a merchant revert a card payment?

Even though I added money ey to the card, I couldn't use it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the max top-up?

i have tried everything to complete a transfer but can't, what should i do next

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.

Why do I have an unexpected fee on my bill?

What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?

After inputting the wrong pin too many times, can you now help me unblock my pin?

I deposited cash this morning, but it is not yet available.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top-up any amount I wish on any given day?

The app reversed a top off I had.  What should I do?

Can you help me with my card, I think it's broke.

My disposable virtual card isn't working.

I think my card payment was cancelled. What happened?

I don't recognize this payment at all!  Help!

What to do if my card has been used without my permission?

Where do I find our how to get a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know how much I can top-up.

I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!

I won't be pleased unless I get a Mastercard.

What documents do I need to get together to verify my identity?

Can I check to see where the funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent