Question: I havn't received my PIN yet.

I got a strange cash withdrawal in my statement

There is a duplicate charge on my account.

There are transactions that I did not make on my account, I think someone has my information.

What should I do when my card reaches its expiry date?

I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?

I want to shut down my account as soon as possible.

My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.

how to i go about getting my virtual card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When do I set up my card PIN?

I'm not sure what to do about the PIN, because I don't have one yet.

I topped up recently and saw the money go through, but now it's just gone? What's going on

Are there any hidden limit on the auto top-up?

I am having problems with my physical card.

Can you tell me why I was charged extra when I withdrew money?

What do I do when a charge has been made that I did not make?

Why was I charged a fee to transfer money?

Can you tell me where I can order a disposable virtual card?

Why is it saying I have a pending payment?

Can you tell me what currencies I can use to add money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is my pin the same as my passcode

Does my top up and apple pay work together?

Does this app allow currencies to be exchanged?

I have just read my statement and there is a payment I don't recognise.

Is the 1 pound charge I can see an error or an incorrect entry?

How come my top-up didn't go through instantly, like it usually does?

I didn't get the all the cash i wanted from the atm

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do i find my PIN?

How can I fix this?  There is a double charge on my account.

What currencies are approved to add money?

I may need to exchange my USD for GBP, can your app do that?

I bought something while traveling, and the exchange rate was wrong.

How long does it take for my physical card to be delivered.

Did I not get my refund? I don't see it.

I have a confusing payment appear on my statement and I don't recognise it!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the PIN sent in another message?

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

I made a cash withdrawl and there is a charge.  What is this?

Yikes!  I didn't get the amount of money that I requested.  What do I do now?

Are there any hidden extra fees for currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find the PIN.

I've been waiting ages and my PIN hasn't gotten here.

If my card expires next month, will I need to order a new one?

Where is the top-up card verification code?

Why would my payment still show as pending?

My friends would like to add to my account. What is the procedure?

If I top up using a European card is there a charge?

Where did my top-up go? I can't find it in my wallet

What's the procedure for getting a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the PIN for my card located?

How long does it take for me to get my pin

I am still waiting for the cash to be returned from a cheque I deposited!

During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?

I can't freeze my account as I need the card as I am traveling, how do I change my pin?

What should I do if someone stole my phone?

I only have one other credit card from the US. Do you accept that?

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

I need to cancel a transaction immediately.

I do not know why I was charged for the $1 transaction.

A transaction on my card shows as pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where's my card PIN?

Why is there a charge when I took out money?

What about an auto top-up, is that a option?

that fee should not be there, you charged my cash for an unnecessary thing.

I topped up my account but the app failed to process it.

Is there anyway to bypass identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How is the PIN delivered?

I visited the ATM but got less money than what I requested. Why?

Why was I charged for a cash withdrawal at the ATM?

I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

I can't be sure, but I think that someone may be using my card.

My salary comes in GBP can I change my options somewhere?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not see the card PIN anywhere?

I have duplicated transactions on my statement

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

I made a cash withdrawal earlier and it's showing as pending.  What does that mean?

I have a trip coming up and want to add money automatically.

Is my card lost? I am still waiting for it to be delivered.

Can you tell me why I can't make any transactions?

Can it specifically be delivered on a certain date?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't received my pin

Why is the pending status on my cash withdrawal taking so long?

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.

lost card found, want to put it back in app

Please help me!  My physical card isn't working right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When do I get my card PIN?

Why is the check I deposited this morning not showing up?

What are the steps to get my card back that was kept by the ATM?

Why didn't the money I transferred into my account get added to my balance?

What are the rules for using disposable virtual cards?

Can my account be topped-up by friends of mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot see the card PIN anywhere?

Top-up is loaded into the card and no update.

The exchange rate was incorrect for an item I bought.

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

I am seeing in the App a diret debit that its not mine

Why would a merchant revert a card payment?

What documents do I need to validate my identity?

Can someone else use my account if they have my phone?  I lost mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for me to get my pin

Why was a fee charged to me for transferring money?

I made a card payment, but it has been declined?

I tried entering my passcode and it isn't working. Can you help?

The card that I have isn't working. This is the physical card.

How do I top up my account using transfer?

It says "pending payment?" Why is it saying this?

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

I deposited some cash but it hasn't shown up in my account yet, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find my PIN? I haven't gotten it yet.

Is there a location where I can change my PIN?

Which documents do I need for this identity check?

Can I check to see where the funds came from?

What is this cash withdrawal I don't recognize?

What is the verification process for my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my PIN recorded anywhere?

If there isn't a lot of money left, will it automatically top-up money?

Cash I did not get showed up in my account

What countries do your services support?

Are there any charges for European bank card for top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been waiting ages and my PIN hasn't gotten here.

What's your refund policy if I bought an item from you?

Do the disposable cards have any restrictions?

How can I transfer money to this account from another bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I locate my card PIN?

Is there a reason my cash withdrawal was declined?

Why was the wrong rate applied when I bought something in a different currency?

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.

I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: wheres my pin

I was declined when I tried to take out cash!

How long will it take to transfer something to China urgently?

What are the steps for depositing cash into my account?

Why do you need so much information about my identity?

When I purchased a product in another country the currency exchange was incorrect.

If there isn't much money left over, will it top-up automatically?

Which ATMs am I allowed to get money from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how to locate my PIN?

I wasn't charged the correct exchange rate for an item I purchased.

I am planning activating my card was it possible?

Can you tell me why my credit card was declined while trying to top-up?

How long does it take for the card to come?

It seems like my card payment didn't work.

Why am I being charged extra when I withdrew money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i go into my app to find my pin

I'm not sure what to do about the PIN, because I don't have one yet.

How long does it take to show a deposit I made to my balance?

So my top-up failed, could you tell me why?

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?

I have an account that is empty of funds. Can I transfer some from another bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I not received my PIN

I'm not sure what to do about the PIN, because I don't have one yet.

Is there a fee to top up by bank transfers?

Where do I find the verification code for the card I'm topping up?

How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.

Will you accept my salary if it's in another currency?

The exchange rate I was charged for a purchase was not right.

Salary in GBP has been received. Does it need to be configured into another place?

I'm interested in holding and exchange for flat currencies, what do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my PIN sent separably?

do i need to wait to get my card before getting a pin

if i found a lost card can i put it back in app

If I make a mistake can I cancel the transaction?

There is a fee from a transfer that is not supposed to be here!

I tried activating my card and it didn't work

What do I do if a transaction shows up twice?

What needs to be done to activate and use a card?

Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I request the PIN?

do i need to wait to get my card before getting a pin

how do I speed up identity verification?

Help me access the card I already got so I can information from it.

There is a withdrawal in my account I didn't make.

Are there any hidden limit on the auto top-up?

Would it be possible to activate my card?

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

I need multiple cards per day, and they all have to be disposable.

I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not sure what to do about the PIN, because I don't have one yet.

do i need to wait to get my card before getting a pin

I am interested in cancelling a purchase

Can you tell me what this fee is on my statement?

I was charged two times for the same thing.

Do you also have this extra fee on your statement?

How do I go about ordering another card?

I paid with card and I was charged a fee

Why has my account balance not changed after depositing a cheque?

What is the process to get a new card when your old one expires?

I would like for someone to tell me which fiat currencies that your company supports.

I bought an item at the wrong exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Mastercard is preferred to me.

Can I choose between Visa or MasterCard?

I thought I lost my card but I found it today, so I would like to reactivate it.

Why have I not yet received my virtual card?

I transferred money, but I think I've been charged a fee for it?

How much does it cost for additional cards?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

How do I go about verifying my identity?

Why  am I being told this  transfer will not  go thru

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will my card be a MasterCard or a Visa?

My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

I tried transferring to an account but it won't let me.

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

I got a strange cash withdrawal in my statement

Account topping up bank transfers to my account assistance please?

What forms of ID do you need for identity verification?

What can you tell me about the card PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I choose my card scheme?

Am I going to be charged for receiving  money?

And do you have virtual cards instead of physical ones?

I got a message that I cannot name X as a beneficiary.

How long do transfers take to show up in my account?

My bill shows the same charge more than once

I want to op up my account by using bank transfer. How do I go about it?

How come I can't put money in my top up account?

My things were stolen and I need to know if I can still use this app.

Is it possible for me to set up separate accounts for my kids?

I can't seem to get my virtual card to work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd prefer Mastercard.

Can I change my pin at ATMs?  If so, what ones?

Can my friend send me money if it is not in US dollars?

I'm not able to activate my card how do I fix this problem?

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

I made a payment and it appears it is showing twice

How can I know where did my funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you only use Visa or do you have Mastercard too?

my check or cash deposit has not shown up

What do I need to do to correct this failed transfer?

Help, I need to top up my account. Where do I send a check?

Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you give out Visa or Mastercards?

What caused my cash withdrawal to be declined?

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

Is there a reason my cash withdrawal was declined?

what are the exchange rates for getting cash

I haven't been able to complete any transactions on my card today. Do you know what's wrong?

I'm supposed to have a refund but it isn't there

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Visa and Mastercard can both be received from you?

I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.

Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.

Can I withdraw money in my hometown currency while on holiday without any additional fees?

I am not able to make a purchase because there is an issue with my card

What are the places that you deliver cards to?

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

my friend has not got the money I sent last week.

I need to move money to another beneficiary. Why is it not working?

I punched in the wrong pin too many times and I'm locked out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: may I have a Visa and a Mastercard from you.

I put money in my account a week ago but its still not there?? What happened to my money?

I lost my card and need a new one, will it cost me?

Please delete my account and personal information.

I was trying to top-up and my credit card was declined. Can you tell me why?

My card is going to expire, what do I do?

Can I possibly change my currency to another?

If my identy verifacation hasn't gone through can I use my account?

I don't think the transaction has gone through, so can I cancel a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Visa or Mastercard?

I am interested in a Visa or Mastercard. Do you offer them?

Can I have a tangible form of my virtual card.

I would like to edit my personal information .

How can I get a refund for an item I purchased but has not yet arrived?

Are cards issued to people living in the US?

I'm interested in learning more about product refunds.

Do you charge extra for exchanging currencies?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

if im not using my account should i close it or just let it sit

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it matter if I use Visa or Mastercard?

when will the balance on my account change form a transfer

I did a bank transfer to top up, but the money is not available.

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

what is the amount of disposable cards I can have?

I was charged more than once for a card payment I made.

You promised no fees but now I've got one. What the hell!?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a Visa or does it have to be something else.

Why isn't my refund showing up in my statement?

I think my card is broken or something. I tried using it and it wouldn't go through, please help.

The disposable cards - what are they for?

After I transferred money the balance remained the same.

This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.

I was getting cash and the card got stuck inside

Do I need any kind of proof for the identity check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could I get a mastercard if that's reasonable?

Can I get a Visa instead of a MasterCard?

Tell me why there is a charge on my cash withdrawl.

What if I need my salary in another currency?

I have been charged twice for the same transaction.

The exchange rate was different when I got cash

If I exchange currency frequently, can I get a discounted rate?

how is it possible to add another card to account

I think my card is broke it's not working anymore

I would like to get help from someone in your customer service department with assisting me with activating my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I choose my Visa or Mastercard?

I received a returned payment that I made.

I want to shut down my account as soon as possible.

I have two of the same charges on my account!

How long do I wait for a transfer to take?

What proof do you need for my identification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to get a Visa card

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

The ATM only gave me 10 pounds when I withdrew 30. What do I do?

Why can't I make multiple payments with my virtual card?

Where do I order a disposable virtual card?

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

I would like to track the card you sent to me.

There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use a Visa or Mastercard?

I'm happy with Mastercard and want to stick with just that credit card.

Will you tell me how to exchange USD for GBP in the app?

Is it possible to transfer money to my credit card?

I can't log into my account because I lost my password

I want to close my account due to poor customer service.

I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.

Is it possible to change from USD to GBP with your App?

How much would it cost me if I transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are you Visa or Mastercard?

I would like to get both a Visa and MasterCard?

Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

How to I switch my money for the money used in another country?

I transferred some money but it is not here yet

While doing a transfer, it says declined.

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.

What's the phone number to freeze a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I choose between Visa and Mastercard?

Given a choice, I'd rather have Mastercard.

It appears I have a fee in my statement.

What is the process for unlocking the pin?

On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

My app statement shows I took out cash from an ATM but I did not. What can I do?

Why was the price higher when I paid with my card?

I received a different amount of cash than what I entered.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get selected for a visa card?

Do I have to go to an actual bank to change my PIN?

It says that my payment is pending, what does that mean?

The transfer on my account is not showing up.

Is my account able to be topped up by my friends?

I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a Visa and Mastercard, can I use these?

It seems that the rate I got is incorrect.

What is the extra €1 on my statement for?

I would like to know which fiat currencies are recognized by your organization.

I am still waiting for verification.  Can I use my account before I am verified?

Is the ATM broken? I can't get cash from it.

What is the process for getting an actual physical card?

Explain why a card payment would be cancelled?

How do I go about topping up with Google Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to obtain both a Visa and a Mastercard from you?

What is the wait time for delivery to the US?

I don't know what this Direct Debit payment on my account is for.

I made a payment but the app cancelled it.

I have used all of my PIN tries. What should I do now?

In what way can I change my PIN and where do I need to be?

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

how can i add money to my account if you don't accept cash

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

Was there a number to track that I could get?

What documentation do you accept for the identity check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is it ok if i use both visa and mastercard

Am I able to get both a Visa and MasterCard from you?

I have been charged twice for the same thing!

My salary is in GBP, do I need to exchange it before putting it into my account?

The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?

I have an unknown debit charge in my statement, why?

Are SWIFT Transfers available at this bank?

I was doing a transfer and received a "decline" message.

Why hasn't my balance been updated? I've deposited a few cheques some days ago!

Hey I thought transfers were free.  Why are you charging me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to apply for a Visa Card.

No Visa please. I want to continue with Mastercard.

The cash I asked for still hasn't been received

I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.

Does your app allow currency exchange from USD to GBP?

I keep being asked to verify my identity. Is this normal?

Can top ups be done from an apple watch.

What's the closest place to withdraw money?

How do I dispute a debit that I didn't make?

Can you tell me where  can change my PIN?

I already paid to top-up but the funds aren't available yet, where are they?

Is there a limit on making disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would I get a Visa or Mastercard?

is it just visa or can i also use mastercard?

I'm interested in getting a virtual card.  How do I get one?

Can I use your services without access to the app?

Why did my top-up not get approved this time?

my card details could be stolen, as i didnt make these transactions

I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.

Has there been any activity on my card today?

Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

How do I go about exchanging currencies with this app?

Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I get Visa or MasterCard?

Is it acceptable to use either Visa or Mastercard?

It seems like my card payment didn't work.

Is there a fee that comes with transfers?

I did not receive the correct amount for the exchange rate.

if im not using my account should i close it or just let it sit

I'm expecting to see a cash withdrawal but I'm still waiting.

What do I do if the machine rejects my card?

I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.

How can I check to see where my funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to pick a creditcard brand?

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

I am from X but am traveling to Y - how do I get currency for Y?

I want to op up my account by using bank transfer. How do I go about it?

Why do I see an extra fee on my statement?

I tried to make a top-up and it was canceled, why is that?

I am required to make several disposable cards every day.

My identity hasn't been verified.  Can I use my account?

Why was I charged for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you send me a Mastercard, instead of a Visa?

Can you tell me the countries you operate in?

Can a credit card be used to transfer money?

I think the exchange rate for the cash I withdrew wasn't correct.

Why can't I see a transfer to my account?

I had a card payment that was declined.  Why?

I was making a purchase and it was declined and I wanted to know why.

What steps do I need to do to delete my account?

Why is a transfer I did recently still processing?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I get  a mastercard and visa?

Can I get both a Visa and a Mastercard from you?

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

Help me.  My phone has been lost or stolen!

I need to get a card, but I live in the US.

There is a withdrawal on my account that I don't remember initiating.

I've made a transfer, how long until the money reaches my account?

What currencies do you accept for adding money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way I can get a Visa card?

I need a number of disposable cards everyday.

There was a direct debit transaction I have don't think should be there.

Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

How do I link a new card to an existing one?

There is an extra small charge on my card! What do I do?

Please tell me how to get a card if I reside in the US.

Why did I not get the amount of money I requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you issue both a Visa and a Mastercard to me?

I need a second card on this account for my daughter.

Is there a fee when I add money to my international card?

Why was I charged an extra fee when using an ATM?

Why is top up not working for my apple pay app

I didn't set up a direct debit payment on my account.

Why am I having trouble withdrawing cash?

I made a purchase with my card and I was charged a fee for using it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can get a Visa card?

I'm not able to activate my card how do I fix this problem?

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

There is a direct debit that I didn't set up, what should I do?

I want to use auto top-up. Is there a limit?

How come I was charged an extra fee when paying with the card?

I made a payment and it is showing up twice

When I got cash, my exchange rate was off.

Will there be a fee to receive a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Mastercard is my preferred company.

It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

Will my card work at all merchant locations?

Is there any fees associated with receiving money with this account?

I wanted to withdraw $100 from the ATM but I only got $20

Can you please disable my current account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are visa and mastercard accepted

Please give me both a visa and a mastercard.

Where is the card I ordered 2 weeks ago?

If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

What is delivery speed to the United States?

Why is it saying I have a pending payment?

After depositing a cheque my balance did not change.

I would like it if I could get an item refunded

Does the app allowing exchanges between USD and GBP

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me, do you use Visa or Mastercard?

Is it possible to get a Visa and Mastercard from you?

How do I get my money back for something I bought?

Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.

I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?

Why is there an additional fee showing on the statement I received?

My money is all gone. What ways are okay to add money to my account?

A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I prefer using Mastercard, can I substitute?

There is a strange charge on my debit statement

I have a transaction showing up multiple times.

I could not get my card to work at a shop.

Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.

Why did you charge me a fee when I made a transfer?

How much is it to send out additional cards?

If I live outside of the UK am I still eligible for a card?

How recent do my documents need to be for verification?

I made a cash withdraw and it shows up as pending why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it matter which card I use

I won't be pleased unless I get a Mastercard.

how long will it take for my transfer to stop pending

I received my card. How do I link it to the app?

I saw there is a cash withdrawal from my account via the app which I did not complete.

How old does my daughter need to be to have her own account?

Are there any fees when exchanging to foreign currencies?

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

What's the earliest time to receive my card?

would I need to pay extra for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would you give me a mastercard and visa?

Which ATM's can I use to make a withdrawal?

When do i get charged a fee for using the card?

Why do I get declined when I try to withdraw cash?

what currencies can I receive my salary in with this?

I have my card here with me and someone has just made a withdrawal for 500. Please help!

When do you charge fees on accounts? I just saw a charge on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I hope to get a Visa card

Can I have multiple currencies in my account?

Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.

How do I replace my card before it expires?

Am I able to cancel a transfer I just made

The money disappeared when I tried to use my card to top up.

I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

I sent a check into the system but still haven't received the cash yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is it just visa or can i also use mastercard?

Why did I get a different card then requested?

Is there a limit to how much I can top-up?

I paid with my card and was charged extra

Since I just got married I need to change my name.

The exchange rate is incorrect on an item I recently purchased in a foreign country.

Why did using an ATM cause me to have an extra fee charged?

The cash I got at the ATM is still in my account.

I can't get a contactless payment to work.

How much would it cost me if I transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would prefer a Mastercard.

What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

Account topping up bank transfers to my account assistance please?

I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.

What could possibly be the cause of my failed transfer?

Can I change my PIN without going to a bank branch?

Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.

I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

I tried to do a transfer but I got a message that it was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please give me a Mastercard instead.

This transaction needs both a Visa and a Mastercard.

In the app I see a direct debit that I don't recognize.

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

Can my password be reset if I do not have it?

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

Is there any fees associated with receiving money with this account?

I made a cash withdrawal and was charged a fee incorrectly can you help with this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you accept Visa or Mastercard?

Why does my statement show an extra fee?

Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.

I don't recognize the direct debit payment from the app.

the product is not working, can I get a refund?

I didn't receive the correct exchange rate for an item that I bought.

I deposited cash into my account and I'm having trouble seeing it on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: No Visa please. I want to continue with Mastercard.

I didn't mean to do the transfer, is there any way to cancel it?

My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?

I have have multiple charges for one transaction.

How many transactions can I make on my disposable card?

Is there a tracking number for the card?

How do I go about transferring money into my bank account?

I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!

Are there any fees when exchanging to foreign currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I prefer Mastecard.

What should I do if I don't know my password?

Where does the exchange rate stand right now?

Can you tell me why my transfer is pending still?

What is limit of disposable cards  I can make per day?

How can I tell the source for my available funds?

The cash withdrawal I took seems to be off. The exchange rate is wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a Visa card?

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!

Are there any discounts for frequent currency exchanges?

I need to check status as my friend hasn't got money I sent.

Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.

I'd like to know what the foreign exchange rate will be.

How many transactions can I do with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get both a Visa and a Mastercard from you?

Can both a Visa and Mastercard be received from you?

Can you tell me how to tell where my funds come from?

What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.

What countries have access to this service.

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

I need help from someone in your department with finding my nearest ATM.

My new card isn't here and it was issued a week ago.

I did a cash deposit to my account but it doesn't show up

why has a transaction to a friend been delayed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a mastercard

I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

Duplicate transactions appear on my account

I heard that you support more than one type of fiat currency, would you tell me which ones please?

There is a payment with my card which i definitely did not make by me .Never seen that it before.

I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?

I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I prefer to get a Mastercard.

I need a Visa and a Mastercard from you.

I wanted to know why i got an additional fee when i use my card.

Is there a reason why top-up needs verifying?

Does my account have the option to hold multiple currencies?

I am wanting to refill my card, is there a charge?

What steps do I need to do to delete my account?

I don't understand where this charge came from.

What fiat currencies can I use for holding and exchanging?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you let me choose between Visa and Mastercard?

At what age can a person open an account?

How soon will my balance be updated to reflect my transfer?

How do I add my card to the app once I get it?

I need to change details about my personal account.

This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.

I made a mistake and performed a transaction on the wrong account!

my payment was rejected, do you know why?

I have the funds, why can I not use my top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My preference is Mastercard.

Please give me both Visa and MasterCard, is it possible?

What is the $1 transaction on my account?

How many different cards can I have for my account?

Why were there additional charges when I transferred funds?

What's the closest place to withdraw money?

I recently bought an item using my card and I was charged an extra fee why is this?

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I choose between Mastercard and Visa?

How long does it take for me to get my new card?

I need to stop a transaction that I made.

My card is about to expire. Do I have to go to a branch to order a new card?

Why is the cash transaction still showing as not completed?

The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

I did a payment but the app cancelled it.

The exchange rate was incorrect for this item I bought.

How much are the fees for adding funds using an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a Mastercard, instead.

I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.

I tried entering my pin several times incorrectly. Why isn't my pin working?

I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?

Help me unblock my account.  I entered the PIN wrong too many times.

I tried using my card at multiple vendors and now it's not working.

where can I find the auto-top up option?

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not want a VISA card.

Why does my identity need to be verified?

You've incorrectly calculated the exchange rate for my cash withdrawal

My card gets rejected when I try to use it

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

Can you please explain disposable virtual cards for me?

Why was a fee added to my bill when I used my card?

Does it cost extra to send out more than one card?

I just moved to the US how do I get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a Visa or Mastercard?

It appears my top-up has not gone through.

I messed up and made a transaction using the wrong account.

Why is there a random payment in my statement?

If I don't live in the UK, can I still get a card?

Why is the transfer still pending?  Can I do something?

Help me use American Express to add money to the account.

I tried activating my card and it didn't work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a mastercard?

I would like to know if you use Visa or Mastercard.

Can I use a different bank ATM than my own?

I heard that you support more than one type of fiat currency, would you tell me which ones please?

Is there an extra fee to exchange currencies?

My statement indicates I made a payment to an unfamiliar merchant.

One of my transactions needs to be canceled.

I made a payment but the app cancelled it.

I'd like to use my American Express to place money into my account.

Can I have a friend send money directly to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please give me both a visa and a mastercard.

How do I know how much money I will have when I travel abroad?

The ATM only gave me 10 pounds when I withdrew 30. What do I do?

I already paid to top-up but the funds aren't available yet, where are they?

Why is there a pending time on my transfer?

I want to top up my account. Can I do it with Google Pay?

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

I need to cancel a purchase that I made the other day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to get visa and mastercard

Can both a Visa and Mastercard be received from you?

Can you help me? I have a duplicate transaction on my account and I don't understand why.

I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?

I need more money in my account. Can I add more by transferring?

I don't know where the top-up verification code is.

What can I do with a disposable virtual card?

How come I was charged a transaction of $1?

What do I do if I believe to be a victim of credit card fraud?

Can I transfer my paycheck to the account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can both a Visa and Mastercard be received from you?

I would like to know if you use Visa or Mastercard.

How do I link a new card to an existing one?

Is there a way to top up using my Apple Watch?

I wanted to know why a top-up I made has been reverted.

The card has suffered a security breach.

Why am I seeing a direct debit thats not mine?

What are the steps for  making a transfer for topping up?

What happens when a beneficiary can't receive my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I can't choose my card type will I be able to use it everywhere?

Can I use google play as my primary app to Top up?

Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?

It appears my top-ups have been canceled.

How old does my daughter have to be to open an account?

I don't understand why I'm being charged for using my card.

I need my card to be activated right now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm wanting to get a Visa card today.

I would like to know if you use Visa or Mastercard.

I made a payment and it is showing up twice

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

My card is not working when I try to use it.

I received a returned payment that I made.

Do you provide cards to people not in the UK?

I received less cash than the amount I specified in the ATM.

My exchange rate was wrong for an Item I bought!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to get both a Visa and MasterCard?

Why can't a beneficiary receive a money transfer from me?

Whats the maximum number of disposable cards that I can get?

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

Explain why a card payment would be cancelled?

I have a strange transaction for £1 on my statement, what is that?

I noticed a different charge while I was taking my money out.

I'm trying to verify my top-up card, but I can't find the code...?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get both Visa and Mastercard from you?

Which card would I get, Visa or Mastercard?

How much do I need to pay for a transfer?

There is a cash withdrawal on my statement that I don't recognize

I still want to use my account but haven't verified is that OK?

Is my daughter eligible to open an account?

I haven't gotten my credit card in the mail.

How do I use bank transfer to top up my account?

I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I prefer Visa, can I get that instead?

What do I do if the machine rejects my card?

Can you tell me why my pop-up is still pending?

My refund is not showing up in my account. Where is it?

I'm noticing a payment/purchase at a company that I don't recognise.

What is the reason for the identity check

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can I not choose the card i want?

How long will it take for my payment to go through?

How can I exchange currencies using your app?

I've been charged an extra £1 and I don't know what it's for

You can use it anywhere that accepts Mastercard.

Make me understand why I am charged an extra fee when I use the ATM.

Explain to me why a transfer would be declined.

Why did I have to pay an additional amount when using my card to pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: would a visa or mastercard be more suited to me?

What do you require for identity verification?

How long do I have  to wait for my transaction to be completed?

How can I get my money that I didn't get from the ATM?

What fiat currencies can I use for holding and exchanging?

The rate of exchange for my cash withdrawal is wrong.

I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?

I accidentally left my phone at the hotel so now I'm not able to use the app.

Is the ATM broken? I can't get cash from it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be able to get both a visa and a mastercard?

Can I use visa or mastercard with your service

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.

I would like to link my card to my account.

Help me verify the card used on a top-up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have a choice for a Mastercard?

I have a question regarding the PIN of the card?

What is the cost and time frame of getting a new card?

Why hasn't my account updated to reflect my current balance?

I deposited money but my balance hasn't been updated yet.

What steps do I need to do to delete my account?

Is it possible for me to change my PIN number?

When will my transfer arrive from Europe?

Do I need to convert my currency from GBP before transferring?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I can, I would like to get both Mastercard and Visa from you.

I need a Visa and a Mastercard from you.

The $1.00 has still not been reverted as indicated in the previous email.

Where's the button to top up with a cheque?

I would like to get help from someone in your customer service department with assisting me with activating my card.

Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.

Is there a specific date i can have it delivered?

Transfer unable to be completed, states 'declined'

I had to pay one pound more than the set price!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get the Mastercard?

Is it possible to get both a Visa and a Mastercard?

my card was frozen due to putting in the wrong pin too much.  how many tries do i have

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

I require verification of my source of funds.

Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

How does it work when I transfer money into my account?

Why isn't my money from a check deposit showing?

I have transactions that I don't recognize - I think someone is using my card.

Please tell me why the same transaction is showing up on my account more than once.

I think I got charged twice for the same thing

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I pick between Visa and Mastercard?

Which locations can I withdraw money from?

Can I use your services without access to the app?

I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?

Can you please inform me of the restrictions for the disposable cards.

Will you charge an extra fee for top ups?

I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

I see a direct debit that I didn't authorize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Visa and MasterCard, can I get them both?

Please give me both Visa and MasterCard, is it possible?

How do I go about verifying my identity?

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

How can I tell if an AMT will take this card?

Does it cost me anything to top up my account via bank transfer?

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I choose whether I receive a Visa or a Mastercard card?

Can you tell me what countries you offer support for?

Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

I can't seem to get my virtual card to work.

When can I expect my transfer to reach my account?

Why was I charged an extra fee when using the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What type of card can I get?

Is it possible to get both a Visa and a Mastercard?

Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?

Please show me how my friend can send me money.

If I get another card, what kind of fees am I looking at?

I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

I just want to top-up, why do I need to verify anything?

Why did I not get the amount of money I requested?

I received my new card.  Where is it in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I anticipate getting a Visa card

Can I set up to my account to automatically top up?

I have a cash withdrawal that I don't recognize.

What kind of businesses will take my card?

Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?

My PIN number was incorrect, and I can't access it.

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

How do I order a new card if my current one is about to expire?

I believe my card has been compromised because of a strange withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Given a choice, I'd rather have Mastercard.

Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.

Will it cost extra to add money to an international card?

Are there steps I need to take before my card expires?

Is it possible to exchange USD and GBP on the app?

I'm not happy with service and would like to delete this account.

I am wondering about a transfer from a different country that doesn't show up yet?

What should I do about a direct debit that I did not set up?

Could not complete transfer, states 'declined'

Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have a Visa card as an option?

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

I don't have my card after 1 week. What are my next steps?

My product hasn't arrived even though I ordered it a while ago. I want a refund!

Do I have to use a bank approved ATM to withdraw money?

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

Where is my new card if I haven't received it yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I choose from either Visa or Mastercard?

do I need to verify my identity before I can use my card?

I would like a disposable virtual card, could I get one?

I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.

How long should I wait for top up go go through ?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have an option between Visa and MasterCard?

I purchased an item and the exchange rate was wrong

There is a payment with my card which i definitely did not do.

Out of the blue, my card stopped working.

The card has suffered a security breach.

My refund has not arrived, and I am unsure why. Who do I contact?

For some reason I forgot the passcode I have.

Help! When will the card arrive at my home?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I choose between Visa or MasterCard?

I am unable to use my top-up on the app. Could you explain this to me?

I  see an extra 1£ charge on my app. Why did It charge me extra?

I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?

What countries do your accounts support?

I don't have the device I used to log onto the platform so I can't access it.

I live in America, but I would like a card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am looking to get a Visa credit card, what must I do to achieve this?

Is it possible to get both Mastercard and Visa card from you?

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

How long does it take for money to transfer as my balance hasn't been updated

There is a direct debit fee in the App that I didn't do.

Is there a fee for topping up by charge card?

Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.

Why isn't my money from a check deposit showing?

When will I see an updated balance after a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which card would I get, Visa or Mastercard?

Will the card be a Mastercard or a Visa?

There's a payment in the app I don't recognize.

I would like to get a physical card, but I don't know how. Can you help me?

How can I get funds into my account from my American Express?

What is the fee for a foreign currency exchange?

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

what currencies can I receive my salary in with this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you supply both Visa and Mastercard?

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

What are the sources for the funds in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to get a Visa card, please.

Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

Is my fiat currency supported for both hold and exchange?

How many purchases can I make with one disposable card?

I have a transaction showing multiple times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a Visa instead of a MasterCard?

Am I able to get both a Visa and MasterCard from you?

Do you know the reason why my card payment was declined?

How come I can see an extra charge for my transfer?

What is the proper way to activate a card?

I want to reactivate my card, I thought I had lost it but I found it.

When will I get my money? It's been too long.

There was money taken out of my account, and I'm pretty sure I didn't do it.

How many days do I have to wait for the transfer to reach my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which one are you?  Visa or Mastercard?

How long will a cash withdrawal be pending?

What's the procedure for getting a card?

Explain the activation method for this card

When are you going to transfer the money?

What's the wait time for European transfers?

The ATM is messed up. It gave me less than I wanted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to get a Visa card

I am interested in a Visa or Mastercard. Do you offer them?

The currency exchange rate was wrong for a purchase I made.

I would like to change my personal details.

Where is the transfer to my account that I made?

I have a new card. How do I activate it?

I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?

I am not supposed to be charged a cash withdrawal fee, but I was.

Do you have info about the card on delivery?

What factors determine your exchange rate?

Will there be a fee to receive a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you take both Visa and Mastercard?

Why did I get a different card then requested?

What flat currencies do you use for holding and exchanges.

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

If I am running low on credit can I auto top up?

How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

A fee came along with me paying with card

Can I have more than 2 disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I prefer mastercard.

I'm happy with Mastercard and want to stick with just that credit card.

My card isn't letting me purchase something and I wanted to know why.

Would I be able to open an account for my daughter?

Why is there an additional fee showing on the statement I received?

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get both a Visa and a Mastercard?

Can I use visa or mastercard with your service

Are there directions to get a new passcode if I forgot mine?

I'm supposed to be getting a refund but it hasn't shown up, now what?

How long do I wait for a transfer to take?

What should I do?  My card has been stolen!

I just transferred some money into my account and do not see it updated yet, can you assist?

What is not accepted in order for me to top up my account?

My card was stolen. What do I need to do?

I see an extra $1  charge on my statement, why is this?

Do I need to select a preference to receive my salary payments in GBP and, if so, where?

There is a withdrawal in my account I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What type of card will I receive?

Why do you keep declining my payment?I tried several times with this card and it is just not working.

My last name has changed and I need to update my account details.

How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

Why didn't I receive the correct exchange rate for an item that I purchased?

Will I see the transfer in my account within the week?

How can I get funds into my account from my American Express?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I get a visa or Mastercard?

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

What currencies does google pay top up accept?

Is it possible to get a refund for the item?

I placed a cash deposit in my account but I can't see it yet.

I am missing a refund amount on my account.

How long do I wait for a transfer from the United States?

Can I get a physical card for free, or is there a charge?

Why am I being charged for the same thing twice?

I think when I withdrew money when out of country the exchange rate was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get a Visa and Mastercard from you?

Can you make sure I get a MasterCard and not a Visa?

There is an extra 1£ charge on my app. Why did you charge me extra?

Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.

When using my card I was charged a fee for doing so, why?

Can you tell me why the transfer isn't showing up on my account?

Why am i being double charged for something?

Please tell me why I was charged additionally when I used the card.

I need to get a disposable virtual card?

Will a beneficiary not accept a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it acceptable to use either Visa or Mastercard?

This transaction needs both a Visa and a Mastercard.

I am looking to delete my account. I'm not happy with the service provided by you.

I was charged multiple times at the same location at the same time

There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?

Is there a charge for topping up by card?

How many currencies can I have money in in my account?

There is the same transaction showing more than once.

I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!

There is a strange charge on my debit statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a Visa from you?

Why was a payment cancelled on my account?

Is there a limit for the amount I can top up?

Is it okay to hold money in multiple currencies?

I signed up, but don't have a PIN. Where can I find it?

I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.

Although I am not located in the UK area, may i still receive a card?

I noticed my exchange rate was incorrect when I got cash.

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to get a Visa

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?

Is there a location where I can change my PIN?

What is the max amount of disposable cards I'm allowed.

Will you charge me for topping up with a European card?

The funds I transferred are not in my account

What is going on with it saying my card payment was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm happy with Mastercard and want to stick with just that credit card.

Since I got married, I need to change my name.

I don't know what's wrong with my card, but it has not worked at multiple places today.

Why are you keeping my money from me by declining my card? What is going on?

How do you come up with your exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can both Visa and Mastercard be chosen?

Can I get a card that works in other countries like Africa and Indonesia?

Someone might have had access to my card.

Why isn't my money from a check deposit showing?

what is the leadtime for a new card to show up in the mail?

How many payments can I make using a virtual card?

What kind of businesses will take my card?

Why was I charged extra on my last UK pound to Russian ruble exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What cards do you offer?

What do I have to do to get a Visa card?

My card still hasn't arrived after two weeks, now what?

Will I be charged to top off my account?

Are there any restrictions on where I use this card?

Am I able to get a refund for a purchase?

I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?

What kind of fiat currencies are supported for holding and exchange?

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to have a Mastercard.

Will the card be a Mastercard or a Visa?

If I top up by card, what options do I have re: currency and card type?

Can I set up to my account to automatically top up?

I want to top up my account. What payment methods are supported?

Can you explain to me why a cash withdrawal shows up as pending?

The ATM didn't give me the amount I asked for

Why isn't my cash deposit showing up in my account? I deposited it this morning.

I didn't set up a direct debit payment on my account.

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

Can I use my bank account to send me more money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I have to do to get a Visa card?

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

Will I get charged fees when I add money with an international card?

I found my card in my jacket this morning, so can I reactivate it?

What do I have to do to get my PIN unblocked?

How do I make my card appear on the app?

Why is the cash transaction still showing as not completed?

I think that the exchange rate for the withdrawal of my cash is not right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which type of card will I receive?

My statement has a charge that shouldn't have been made.

How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

Do I have to top up in euros if I use a card, or can I use a different currency?

Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.

I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this

How do I fix a payment that was reverted

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What card types can I choose from?

I would like to get both Mastercard and Visa card from you if that's possible.

Do you have a problem with EUR exchanges?

Can you tell me what I need for identity validation?

I would like to top up via credit card, which credit cards do you support?

my balance has not changed, despite depositing a cheque

Can I use my account before my Identity verification has passed?

I can't log into my account because I lost my password

How come I didn't get a virtual card yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am interested in a Visa or Mastercard. Do you offer them?

Can I select my card scheme or do you choose it for me?

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.

I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

Do you issue cards for someone living in the US?

I tried to get cash but it was declined!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you make sure I get a MasterCard and not a Visa?

Why did I get a different card then requested?

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

Why can't the recepient of my money transaction see it?

There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!

What is the function of the identity check

I tried to used my card in a shop and the transaction was declined.

I just initiated a transfer but I'd like to cancel it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get a different card then requested?

After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?

Asked for $100 but only got $20. Why would this happen?

Am I allowed to transfer money to a beneficiary?

I'm not sure how to complete the identity checks process.

Why am I being charged to transfer funds?

After inputting the wrong pin too many times, can you now help me unblock my pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to get both a Visa and MasterCard from you?

What does it mean if my cash withdrawal does not show up properly?

What systems do you have in place for my security when using my card for everyday purchases?

Why were there additional charges when I transferred funds?

There's an error in regards to the exchange rate for an item I bought.

There's a payment with my card that I definitely didn't do myself, never seen that name before.

The exchange rate I was charged for a purchase was not right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I select my card scheme or do you choose it for me?

How can I choose between Visa and Mastercard?

Why wasn't my payment to beneficiary X approved?

I am entering my passcode but getting an error.

There is the same transaction showing more than once.

I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could I get a MasterCard and Visa from you?

Help! When will the card arrive at my home?

How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?

There was a limited amount of money available at the time of my transaction.

My transfer to a beneficiary was rejected.

I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!

Is there an alternative to a physical card?

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need mastercard as well as visa

Can you tell me what I need to do to have my pin changed?

I need to find out where the card is that I ordered.

I am on vacation in Spain and need to change my pin.

I asked for a refund but its not here yet

How do I activate my new card I just got?

Will my pin number be sent with my card?

I tired but an unable to activate my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i use both visa and mastercard

I want to get a Visa and Mastercard, is it possible to get both from you?

How long will it take to transfer something from China?

for god sake, just delete my account i am sick of this

I recently deposited a cheque and cannot find the cash from it.

For adding money, which currencies do you accept?

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

Can I track the card that was just sent to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I choose between Visa and Mastercard?

I would like to know if you use Visa or Mastercard.

Can you tell me the names of the fiat currencies that I can use at your institution?

Why has my card been charged an extra pound?

There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!

I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.

How do I check to see why my card payment was declined?

My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?

where can I find the auto-top up option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to apply for a Visa card.

Why won't my transfer to another account work?

How long is the wait for a money transfer to show up?

Do I have to use a bank approved ATM to withdraw money?

My recent transfer didn't go through - why not?

Could you explain your rules for ATM fees?

I was charged twice for the same purchase!

I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I get a Visa card or Mastercard?

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

What is this extra fee while I was doing a transfer?

I just moved. How do I give you my new address?

For the identity check, what kind of documents do I need to have?

There is a Direct Debit that looks suspicious.

I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?

I do not recongize a payment in my account.

Can you show me where to link the new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This transaction needs both a Visa and a Mastercard.

I would like to get both Mastercard and Visa card from you if that's possible.

I deposited a cheque and its been days and I still haven't received the cash!!

The ATM won't give me my card back. I need it back now!

Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.

why cant you just refund me instead of a merchant

Is there a way to see where my money originally came from?

I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a Visa card?

Waiting for the cash I deposited this morning still

Is there a way to top-up when it reaches a certain balance?

I would like to know where my source of funds came from.

What does it mean when it says that I have a payment that is pending?

My card is expiring soon, How do I order a new card?

Why am I not allowed to transfer money to my cryptocurrency exchange?

I am not satisfied with your company.  Close my account.

My phone was left behind.  Can I still use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way I can have a mastercard?

I need a Visa and a Mastercard from you.

I have been charged twice for the same transaction.

what cards can i use to add money to my account

I'm in the EU. Can I get one of your cards?

After I transferred money the balance remained the same.

I think that the card is stolen.  What are my next steps?

What are the steps to get my card back that was kept by the ATM?

Can I change or hold different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a Visa and a Mastercard from you.

Can I use my Apple Watch to pay for gas?

Can you tell me how long it takes for a new card to come?

There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

Am I gonna be charged for sending out more cards?

why can't my beneficiary make transactions?

What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a Visa card

Can I use visa or mastercard with your service

I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?

I made a transaction to the wrong account!

I'm looking in the App and can't find my PIN, where should I look?

Help! I made a transfer in error and need to cancel it before it's complete!

I accidentally exceeded my PIN tries.  Please advise.

There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!

The ATM gave me less cash than requested

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get a Visa and Mastercard?

I would like to know if you use Visa or Mastercard.

Why are my transfers and purchases keep getting declined?

Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!

Give me a refund now!! I am still waiting.

I was charged an additional amount of money for making a purchase with my card

The ATM ate my card; how do I get a new one?

Why was I charged an extra fee when using the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I choose what card I can use

Do you support changing the currency I use?

I can't seem to figure out why my transfers are getting declined.

Some cash was withdrawn in the app, but I did not do it.

Why was I unable to finish this transfer?

How do I get my money back for something I bought?

What should I do?  My card has been stolen!

I think the exchange rate on my card payment is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use visa or mastercard with your service

I can't find out how to top-up my account using cash.

If I need more than cards will I have to pay a fee to receive them?

It looks like the exchange rates on my card payment are wrong

My card is expiring so how fast can I get a new one and how much will it be?

For some reason I am unable to preform a transfer to a beneficiary.

Why won't you take my transfer, I keep getting an error message.

I did not receive the correct amount of cash.

Why was I declined when I tried to get my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like a Visa card.

Why was I charged a fee? I thought shopping was free?

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

I transferred some cash and it has not arrived yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I get Visa or Mastercard?

The ATM machine would not give my card back

I have a question about fee for cash withdraw.

Can I have a spare card for this account please?

Why didn't I get the amount I requested at the ATM?

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

I might have been charged on my debit statement by fraud.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know if you use Visa or Mastercard.

I would like to get both Mastercard and Visa card from you if that's possible.

I am having problems with my contactless.

Do you have to be 18 to make an account?

I bought an item that I was charged a different exchange rate for.

My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.

I've got to have one of those virtual cards.

I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?

Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.

ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!

How long does it take for me to get my pin

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to get a Visa and Mastercard, is it possible to get both from you?

What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.

I've already sent the money out and still have not received money in my account.

My cash deposit from a week ago is still not in my account. Can you help me please?

Everything was stolen from me.  I can't use the app.  Please advise.

I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.

I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??

Instruction: Given an online banking query, retrieve another query with the same intent