Question: How do I find the top-up verification code?

There are funds in my app that I did not receive.

I was declined when I tried to take out cash!

Is there a fee when I add money to my international card?

I am looking to delete my account. I'm not happy with the service provided by you.

A payment is showing twice. Why is that?

It looks like someone besides me ordered something with my card, what should I do?

Do you charge extra for topping up with a debit or credit card?

Can you walk me through how I can edit some of my personal information?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find the verification code for the card top-up?

Where can I find the verification code for a top-up?

Can I change my details because I moved?

My app statement shows I took out cash from an ATM but I did not. What can I do?

My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?

Can I use my Apple Watch to pay for gas?

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

My payment didn't work and the money is in back in my account.

If I wanted to change my PIN, how would I do that?

Why did the ATM take my card and keep it?

I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain to me the way to verify my top up has gone through?

Why did I get charged more for using my card?

Is there a pay structure for currency exchanges?

Can you tell me why a refund I'm owed is not showing on my statement?

Why hasn't the transaction I did arrive yet?

My top-up does not seem to have worked, what  went wrong?

need to know places i can withdraw money

Why does my transfer keep generating an error message?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does a top- up need to be verify?

What is the verification code for my top up card?

Just received my replacement card, what steps do i need to take to activate it?

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

I need a Visa and a Mastercard from you.

I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?

If my top-up didn't transfer, what went wrong?

always exchanging currencies, do you offer a discount?

Why doesn't my card work for any transactions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The top-up verification code is not visible.

Where is the top-up verification code sent?

Why isn't my balance reflecting a transfer I did?

I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?

Is there any limits I should know about if I'm going to use a disposable virtual card?

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

Can you explain why I am now getting charged a fee for using my card?

My payment shows that it is pending will I be charged more money?

I recently deposited a cheque and cannot find the cash from it.

Why do I see a fee when I do a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am looking for my top-up verification code and cannot find it.

I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?

I don't understand why you want so much of my personal info.

How long will it take to receive a virtual card?

Please tell me what the exchange fee is.

I was charged multiple times for one transaction.

If my card payment isn't working what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain to me how to verify the top-up card.

How do I know which countries you provide service in?

Does it cost extra to exchange foreign currencies?

the exchange rate I got for cash was wrong

How come when I tried to pay contactless at the bus it didnt work?

Please help me with the activation of the new card.

I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.

I can't freeze my account as I need the card as I am traveling, how do I change my pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where's my top up code?

Where can I find the verification code for a top-up?

How did the extra charge on my card come in effect?

I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?

Can I get a new card with new expiration date in China?

I need help fixing my contactless. It's not working anywhere I go today.

I heard you have virtual cards. How do I get one?

Will you assess me more fees if I top up with an international card?

My statement is showing I was Charged a dollar and I am not sure why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the top-up verification code located?

What is the verification code for my top up card?

I sent money to someone but they haven't gotten it yet

I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.

What are the fees imposed when I make a transaction?

I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?

How come my card payment is still pending?

Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?

Please explain to me how to know where my funds are from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do we need to verify top-up?

It seems that the rate I got is incorrect.

I need to move money to another beneficiary. Why is it not working?

I want to know why my top-up was reverted

after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?

Why do I have an unexpected fee on my bill?

How long do I have  to wait for my transaction to be completed?

What physical locations can I use cash to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't see the verification code for my card transfer.

I want to delete my account. How do I do this?

Are SWIFT Transfers available at this bank?

How do I link a new card to an existing one?

Do you know which businesses will accept my card?

Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?

I need to know what your exchange rates are.

How long do transfers take to show up in my account?

How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.

What do I do if I detect fraudulent use on my car?

My wallet isn't showing my top-up, did I do something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I verify the top-up card?

How do i find my top-up card's verification code?

Can I possibly change my currency to another?

I want to use my card, how would I activate it?

Is there a reason my new card hasn't arrived yet?

How quickly can I transfer something to China?

What are the charges for recieving SEPA transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me find my top-up verification code

I was refunded the money for something I bought already.

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

The card has suffered a security breach.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I verify the top-up?

I'm trying to verify my top-up card, but I can't find the code...?

I just had a wedding and I want to take my spouses name.

My card is expiring so how fast can I get a new one and how much will it be?

What should I do if I think my card was stolen?

Is there a limit on how much I can top up?

On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

I need a physical card.  What are the fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to verify a card top-up?

I got my American Express in Apple Pay, why is top up not working on my device?

There are funds showing in my app that I did not receive.

How can I fund another account with my American Express?

I have have multiple charges for one transaction.

Please send a new card; the ATM ate mine.

What form of identification is accepted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

What does a pending cash withdrawal mean?

Why is it saying my card payment is declined when I made it?

What to do if my card has been used without my permission?

Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?

What does it mean if it says my card payment has been cancelled?

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

Why can't I see my refund in my statement?

I want to use auto top-up. Is there a limit?

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i authenticate a top-up card?

Do I need to convert my currency from GBP before transferring?

Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

I want to cancel the transaction I made earlier

I tried to transfer money but it didn't go through

I changed the currency, but why is it costing more?

The expiration of my card is near, how do I order a new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me where to find my top-up verification code?

I am not satisfied with your company.  Close my account.

How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

Please delete my account and personal information.

When can I expect a transfer from Europe to go through?

Questionable transactions on my account.

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the verification process for my card?

I have a top up card. Where is the verification code?

phone is at a hotel, can i still use app

Can I wait for you to send me a new card when mine's about to expire?

Am I able to do top-ups with Google Pay?

I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: On a card top-up, where can I verify?

How long do cheques take to post to your account?

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

How come I can see an extra charge for my transfer?

My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?

Is there a transaction limit on a disposable card?

Why am I being asked to verify my identity?

I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?

Do you hold money and if so, what currencies do you accept?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the top up code for?

The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?

Is there a reason why a recipient might not see my money transaction

I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

Is a bank transfer acceptable for topping up my account?

Why was I charged when taking out money?

I live in Germany. Is that one of the countries you are in? What other countries are you in?

Why am I charged a fee when using my debit or credit card?

I have to make more then a few disposable cards per day.

I don't see my card anywhere in the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about verifying the top-up card?

Can you assist me in acquiring a virtual card?

I deposited some money, but the balance has not changed.

Your exchange rates are coming from where?

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

What are the charges for receiving a SEPA transfer?

Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.

Why did I get charged one pound seemingly randomly?

How much longer is it going to take to get my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the point of verifying a top up?

Verifying the top-up seems like a hassle.

I forgot the code I need to get into the app.

My new card just arrived, how can I activate it?

Can you make sure I get a MasterCard and not a Visa?

My card is about to expire.  How do I order another?

Why was the wrong rate applied when I bought something in a different currency?

Can someone assist me with activating my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does top-up require verification?

Where do I find the verification code for the card I'm topping up?

Why do you need verification for my identity?

Why is my refund not visible on my statement?

I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.

Where is the transfer to my account that I made?

I use GBP for my salary deposits. Must I set this up somewhere?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me how to verify my top up card.

I need to make my card PIN a different number

A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?

Is my credit card supported for top-ups?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Verifying the top-up seems like a hassle.

I don't know where the top-up verification code is.

Is a tracking number available for the card that was just sent?

What happens if the ATM gives me the wrong amount of money?

There's a payment in my history I don't recognize

There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.

I have a cash withdrawal on my statement that I am unsure of.

Can you please assist on my item that needs to be refunded?

Cash I did not get showed up in my account

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

Please send me a disposable virtual card.

I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do i need to verify my top up?

Help my find the verification code on a top-up.

Somebody used my card without my knowledge!

Would I be able to top up as much as I can?

I keep trying to make a payment, but it doesn't work.

Will I be charged to top off my account?

Why have I not received a virtual card yet?

why is there a fee for a payment on my card?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help my find the verification code on a top-up.

Do you only use Visa or do you have Mastercard too?

Why hasn't the transaction I did to my friend arrived yet?

I am not seeing recent cash withdrawal on my account.

What should I do after I've moved and need to update my personal details?

What do I need to do to receive my payroll in the account?

My morning transaction needs to be canceled.

Why did my transfer not work, it says it was declined?

i have tried everything to complete a transfer but can't, what should i do next

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to verify my top-up?

I do not know why I was charged for the $1 transaction.

I want to know why my top-up was reverted

I have an account that is empty of funds. Can I transfer some from another bank?

How can I find the source for my available funds and money?

The expiration date for my card is coming up, how do I get a new card?

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to verify my top-up card?

how do I find the code to verify the top up card?

Please tell me how I verify my identity.

Why did I get less cash than what I asked in the ATM?

I took out money and there is a fee.  Why?

Money that I have transferred hasn't arrived yet

A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

I was charged too many times for one transaction.

How do you come up with your exchange rate

I need to change my contact information.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up card needs verification and I don't know how to do it

For what reason must I authenticate the top up?

Can you show me where to link the new card?

Why would my payment have been returned to my account?

My account was charged twice for one purchase

Is it possible to reactivate the card I thought I lost but found this morning in my jacket?

There was an extra fee on my account when I got cash.

i tried using a virtual card for a hotel but it didn't work, why not

How do I top up my account using transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find the top up verification code?

I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?

I have a trip coming up and want to add money automatically.

What steps do I need to get another card?

I notice there's a pending payment on my card.

I've changed my mind on an item.  How do I get a refund?

I put money in my account a week ago but its still not there, what is happening?

I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.

Is it possible to get a disposable virtual card as well?

Why am I seeing a fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I need to verify a top-up?

Why was there a transfer fee on my account?

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

I used my card to get cash then I was charged a fee that I shouldn't have been charged.

Does it matter if I use Visa or Mastercard?

how come my withdrawal rate is wrong for my cash withdrawal

Tell me what I should do after my card expires.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For what reason must I authenticate the top up?

I think the exchange rate for the cash I withdrew was wrong.

What is the purpose for verifying my identity?

Can someone assist me with activating my new card?

Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.

Can I make transfers before my identity verification?

How can I change my PIN without going to the bank?

When I went to $100, all the machine would give me was $20.

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't see a verification code anywhere

Why was there a fee on my cash withdrawal?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.

Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

How come the money from the merchant appeared back into my account?

Why did I have to pay an additional amount when using my card to pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to receive instructions showing the verification process for top up cards..

where is the code for verifying the top up card?

My cash withdrawal isnt showing on my account

Is there a reason why there is an extra £1 charge on my account?

I cannot get to my app, what should I do?

I got a card, how do I get it in the app?

I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.

I want to start using my card, how do I activate it?

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

I need clarity on why my card is not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The top-up card is verified how?

What's the deal with verifying the top-up?

Why is it taking so long to update my balance transfer?

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

When do you charge fees on accounts? I just saw a charge on my statement.

Help!  The app has an ATM withdrawl that I didn't make.

lost card found, want to put it back in app

can I use my card before identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Verify top-up card help?

Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.

Why hasn't the transfer shown up in my account yet?

My account is locked because I used the wrong pin too many times.  Please help.p

Does the exchange rate change each day for purchases? There is a different rate on my purchase.

How do I delete my account? I am dissatisfied with the service.

Why was the price higher when I paid with my card?

I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?

How long does it take for a transfer to finish pending?

Why is my friend not getting a transaction arrival yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I verify my top-up card?

I look but I see no virtual card. Why is that?

How do I link one of your card that I already have?

My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.

Why is my cash withdrawal still showing as pending?

I transferred money and it didn't get there.

Can you explain your refund policy, please?

Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.

While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.

Am I able to use my American Express to add money to my account balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do i verify a top-up card?

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?

I need to change my address in the personal details.

Can I change my details because I moved?

What's your refund policy if I bought an item from you?

i didnt make these transactions, i think my card details might be stolen

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the top-up verification code?

how do I find the code to verify the top up card?

I think there's a purchase at a store that I didn't go to.

I was charged extra when I made a cash withdraw, why?

I tried to top up, but it didn't finish.

I want to use my card. How do I activate it?

I can't use the app because I got mugged yesterday and they took everything. Please help.

I think I was charged double for something I bought - how long should I wait before reporting this?

I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I verify the top up?

Please delete my account and personal information.

If I have a physical card can I link it?

I want a backup second card. Is this possible?

I need to reset my passcode. Where do I go to do that?

Can someone please explain to me where my source of funds came from?

Does it cost anything to transfer money for a top-up?

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason why top-up needs verifying?

I sent a payment but it isn't showing up in the app

Is there a reason there's an extra fee on my statement?

I need a list of currencies you accept for exchange.

May I get my salary paid out in a different currency?

can i add funds  with a card from the united states

What is the highest amount I can top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is top-up verified?

I can't see a top-up top-up verification code.

Can you tell me why my credit card was declined while trying to top-up?

Could you tell me what your exchange rates are?

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

Why do I see extra charges for withdrawing my money?

I think I was charged a different exchange rate than what was posted at the time.

I can't see my cash deposit in my account.

My card gets rejected when I try to use it

Why is there a pending hold on one pound on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i don't see the top-up verification code anywhere

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

It looks like the exchange rates on my card payment are wrong

How much does it cost to get more cards?

There is a payment with my card which i definitely did not make by me .Never seen that it before.

Please inform me how to get a new card as mine is about to expire.

Do I need to pay extra for exchanging currencies?

Why is it taking so long for my money to appear in my account? I have been waiting a week!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I find the code needed in order to verify my top-up card?

there were two of the same charge to my account

I took out money from the ATM and it's still showing as pending?

I lost my phone! Will my card still work?

My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?

What can I do with a disposable virtual card?

This debit is not my transcation. How do I get my money out back?

The exchange rate is incorrect for my cash withdrawal transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's a verification code?

I need to find the top up verification code

I was only given $20 after trying to withdraw $100

Is the 1 pound charge going to be reimbursed on my card?

There is a debit transaction on my statement that I did not make

My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?

What should I expect to be charged on a SEPA transfer?

Does it matter if I use Visa or Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a top up card. Where is the verification code?

is there a reason i need to verify top up

I'm waiting for a money transfer to show, still.

My card shows a cash withdrawal I don't recognize.

How long is the delivery time to the US?

Tell me why my topup wouldn't go through?

I need to cancel a transaction on my debit card.

What is this card payment, I do not recognize it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just tried to top-up and now I'm getting an additional verification message, why?

Where do I find my code to verify my top-up card?

My card has not been delivered yet and its been a week since I ordered it, please help

I'm waiting on a top-up, its still pending

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.

what currencies can i exchange between on your app?

How can I edit my personal details in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find the verification code for a top-up?

I do not know what this cash withdrawal is

What do I do after the ATM takes my card.

On my app I can see that a direct debit payment that I didn't do, appears.

My transfer failed to process correctly. Is there a reason this would happen?

I tried to withdraw cash, but got declined!

I can't log into my account because I lost my password

I'm not able to withdraw money from the ATM but I'm not sure why.

Am I going to be charged for receiving  money?

Which fiat currencies are compatible for exchange and holding?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where is the code for verifying the top up card?

Can I check to see where the funds came from?

Tell me why there is an extra charge when I used an ATM?

A foreign purchase I made has the incorrect rate applied to it.

Is it possible to obtain both a Visa and a Mastercard from you?

how much do you charge to top up US cards?

I did not get the right exchange rate while getting my cash out.

I need a refund. This is not what i wanted.

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why should I verify the top-up?

What's the deal with verifying the top-up?

can you assist me in activating my card?

When I was traveling abroad, the exchange rate was applied wrong.

I would like to transfer money from my checking account to my savings account.

I want this fee reversed from my account.

I withdrew cash and I think the exchange rate is wrong.

How long does it take for money to transfer?

Why did I get charged a fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the verification code for my top up card?

What's the deal with verifying the top-up?

I see a direct debit payment on my app that I did not do

What do I do now that I can't use this card?

Is the 1 pound charge going to be reimbursed on my card?

Why was I charged for a cash withdrawal at the ATM?

My top-up hasn't gone through, what happened?

Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message

Why is there a direct debit fee in the App when I didn't do it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you ask for top-up verification?

I can't find the top-up card verification code.

Can you tell me if there are limits to disposable virtual cards?

What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

I see a direct debit charge that I did not approve

I checked my account today and saw that I was charged an extra pound that I did not spend.

I made a mistake and did a transaction to a wrong account, can I cancel?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the top-up card verification code?

Why was I not able to complete my transfer?

I would like it if I could get an item refunded

i transfered and yet it is still pending

I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

Why is my card payment still a pending transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's up with verifying top-ups?

When will my deposit post to my account?

I want to get a Visa and Mastercard, is it possible to get both from you?

This place has been too much work so I'd just like to close out my account & be done.

If I lost my phone at the hotel, can I still use the app?

Do you know what your exchange rates are?

My source of funds require verification.

I was wondering why my payment hasn't gone through yet, its been a while.

How long does it take for my id to verify?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are top-ups being verified?

I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.

How is my ATM deposit not available yet?

The wrong exchange rate was used when I purchased an item.

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

Why can't I see my funds after I topped up?

How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.

why is there a service fee on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why do i need to verify the top up?

can you tell me where to find the top-up verification code?

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

I have one of your cards, but I don't know how to link it.

What are my options for holding money in multiple currencies?

i tried to transfer cryptocurrency into my account but was denied

Why do you need so much information about me

Why does the same transaction appear multiple times?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to verify top up card?

I'm being asked for a verification code. Where do I find it?

Are extra charges added for sending out additional cards?

Is it possible to change from USD to GBP with your App?

Is the 1 pound charge going to be reimbursed on my card?

I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?

Please assist me in activating the card.

I didn't make a payment that shows in my app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the significance of verifying the top-up?

I didn't know there was a charge for tranferring. What is the charge?

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

The balance does not appear to have updated.

Do the disposable cards have restrictions?

Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?

I needed cash from the ATM but I couldn't get it.

Do I need to select a preference to receive my salary payments in GBP and, if so, where?

Why isn't my purchase exchange rate correct?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to verify the top-up?

is there a reason i need to verify top up

There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.

There is a direct debit charge on my account that I don't recognize.

I was mugged.  They took everything.  I can't use the app.  What do I do?

Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.

Has there been any activity on my card today?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i verify my card?

There is a payment in the app I did not make

What is the procedure to transfer money to my account?

I have cash deposit to my account but it is experiencing a problem

Why hasn't my friend received the money i sent them yet?

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

How long does it take for pending to go through

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

I think I was wrongly charged in a recent transaction when I used my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many digits identify the top-up verification code?

I think I was charged a different exchange rate than what was posted at the time.

Does it matter if I use Visa or Mastercard?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

I purchased something and already received it, why hasn't the money taken out?

When I attempted to make a transfer, it failed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why verify the top up? it doesnt make sense

What form of identification is accepted?

i put money on my card and i dont see it on the balance

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

Someone has taken my phone from my hotel room!

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

Is there such thing as an auto top-up option?

Why am I charged whenever I withdraw cash?

Am I gonna be charged for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I verify my top up?

Is there an alternative to a physical card?

I'm not happy with the services I'm getting with this company. Can you please delete my account?

Is there an extra fee to exchange currencies?

A Bank ATM did not give my card back. What do I do now?

The cash I got at the ATM is still in my account.

How long do I have to wait for Europe transfers?

My transfer to a beneficiary was rejected.

I didn't get the right amount of  cash because of the exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do we need to verify a top-up card?

Can you show me how to verify the top-up card?

Can I use your app to exchange between USD and GBP

The cash withdrawal I took seems to be off. The exchange rate is wrong.

How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?

I only got some of the cash I requested from the ATM

I was charged a fee when withdrawing cash, can you explain why?

I couldn't make a transfer because it was declined

Why is my card payment still a pending transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me about verifying top-up

Explain to me why a transfer would be declined.

Is there a top-up fee if you add money in USD?

Everytime I try to prove my identity it won't let me.

My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.

I already paid to top-up but the funds aren't available yet, where are they?

I am seeing a direct debit I wasn't aware of.

I'm waiting for the ID verification to go through still, so is it too soon to use my account?

Is something wrong with my account, my balance didn't change after I transferred some money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do we need to verify top-ups?

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

What's taking so long for this payment to go through?

Why am I being charged more on exchange with things I bought abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the deal with verifying the top-up?

Where is the top-up verification code sent?

Please explain the charge of 1L in error.  I have purchased nothing in this amount.

I've been waiting for a refund to show up and I don't see it on my statement yet.

Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.

I tried my PIN too many times and now my card won't work!

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

I'm noticing a payment/purchase at a company that I don't recognise.

my pin hasn't arrived in the post! How do I cancel it or get a new one?

How long will an urgent transfer from China take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does top-up verification do?

I'm trying to verify my top up card, how do I do that?

I punched in the wrong pin too many times and I'm locked out.

I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me

When I got cash the exchange rate was wrong

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

There is no way for me to prove my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I verify my top-up card?

I need help finding the verification code on the top up card.

Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this

Please tell me how disposable virtual cards work?

I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.

why is there a fee for a payment on my card?

What are the countries you have offices in?

Which cards are accepted for topping up?

When did you start charging to make a withdrawal? How much is it now? I always thought it was free.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: this verifying the top up is annoying

Where Is the top up verification code found?

Would you be able to offer me a discount, since I need to exchange currencies frequently?

I am wanting to refill my card, is there a charge?

Why doesn't it work when I use American Express to try to add money to my account?

When will the money from a transfer be made available on my account?

A payment is showing twice. Why is that?

Is it normal to see a fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the top-up verification code sent?

I need to exchange my GBP to AUD, how would I do this?

My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?

I want to shut down my account as soon as possible.

What proof do you need for my identification?

Would I have to pay anything if I need an additional card?

Will I be charged for a top off transfer?

I just pulled money out of the ATM and was charged a fee, WHy?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to verify the top-up?

I'm being asked for a verification code. Where do I find it?

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

I'm not in the UK, but can I still get a card?

I would like my refund for this item I bought.

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

The amount of exchange was not correct for the item i bought.

I received a returned payment that I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I need top-up to be verified?

I see a direct debit that isn't mine? How can I get my money back?

Can I use a different currency with my salary?

I would like to alter my personal details.

What is the reason for the extra fee on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what's my top-up verification code?

Is there a transaction limit on a disposable card?

There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.

I had a problem with my card payment, can you help?

How are exchange rates calculated at this bank?

I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?

I must make several disposable cards per day.

I got a cheque that I want to top up with?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What  is the verification process for a top up card?

What do I do if I detect fraudulent use on my car?

What is this card payment, I do not recognize it.

I want to reset my passcode, how can I do that?

I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?

Everything was stolen from me.  I can't use the app.  Please advise.

How long does it take for something to be delivered to the U.S?

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!

Why is it necessary to verify the top up?

What are the steps to reset my passcode?

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

I no longer have my phone, what should I do?

How much are the fees for adding funds using an international card?

If I need to top up with cash where should I look?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I verify the top-up card?

I need to find the top up verification code

If I top-up by using a trasfer are there charges that applied?

What is the charge for using a Top up card in the US?

Please let me know how to change my PIN?

Why has my card been charged an extra pound?

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

I was charge a fee that I wasn't told about

I tried to buy something online but my funds were transferred back to my account. What is happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How are top-ups verified?

Where Is the top up verification code found?

Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.

How long does it take for a pending cash withdrawal?

Is getting my identity verified required before I can use my account?

I tried to get gas but my money was gone!

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

I am not seeing recent cash withdrawal on my account.

How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why do i have to verify top up?

I'm trying to verify my top-up card, but I can't find the code...?

I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?

Help me use American Express to add money to the account.

There is a potentially fraudulent direct debit on my account.

What is the fee if I use a European bank for a top up?

I see a direct debit that I didn't authorize

I got the incorrect amount of money given to me from my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find the top-up card verification code.

Where Is the top up verification code found?

Why hasn't the app verified my identity?

Since I need to exchange currencies frequently, would you be able to offer me a discount?

What should I do if I think someone is using my card without my permission?

I put cash in my account, but I don't see it.

I live in America, but I would like a card.

ATM apparently not working?  Couldn't access funds in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can i find my top-up verification code?

how do I find the code to verify the top up card?

Can you tell me why my credit card was declined while trying to top-up?

What is the maximum number of transactions I can do with a disposable card?

Why won't you accept my payment? I keep trying with this card and it's not working.

Why is it taking so long for my money to appear in my account? I have been waiting a week!

I tried to make a transfer but it failed. will you tell me why?

Are there any hidden extra fees for currency exchanges?

I have a transaction showing up more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm trying to verify my top up card, how do I do that?

How long will it be  before the person I sent money to is able to see it?

Why did I get charged one pound seemingly randomly?

Can you tell me where I can order a disposable virtual card?

I just received a new card, where do I go to link it to my account?

How do I go about topping up with Google Pay?

I need to add my new address now that I've moved.

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I do to verify my card?

I don't know where the top-up verification code is.

Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.

I'm interested in learning more about disposable virtual cards.

I'm trying to verify my identity but can't figure out how, what do I do?

Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

I would like to get help from someone in your customer service department with assisting me with activating my card.

What factors determine your exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know where the top-up verification code is.

I need help finding the verification code on the top up card.

I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

If my top-up didn't transfer, what went wrong?

How would I use a bank transfer for topping my account?

Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?

Do I have to manually top up once I'm too low?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where Is the top up verification code found?

Tell me why I need top-up to be verified?

What may be the reason that my transfer did not go through?

After purchasing an item I noticed the exchange rate was incorrect.

I am under the impression that my top up is still pending

My card was used without my permission, what do I do?

How long will my ATM withdrawal be pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the verification code display?

I need help finding the verification code on the top up card.

What is your shipping policies for cards?

I deposited a cheque, but my account balance stayed the same.

I wasn't able to withdraw money at an ATM

I am unable to access my app due to forgetting my passcode.

Why was I charged a fee when making this transfer when I shouldn't have been?

Help!  What should I do?  My phone was stolen yesterday.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm trying to verify my top-up card, but I can't find the code...?

can you tell me where to find the top-up verification code?

Please inform me how to get a new card as mine is about to expire.

Why couldn't I transfer to a beneficiairy?

What is the maximum transactions for one disposable card?

Why  am I being told this  transfer will not  go thru

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there a reason i need to verify top up

How long does it typically take for a pending ATM withdrawal to clear?

I have an emergency and lost my phone.  I need help accessing my account.

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

Why is there a direct debit to my account? I didn't do that.

How can I find an ATM that accepts this card?

Is there a limit to a disposable virtual card?

I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I find the verification code for the card I'm topping up?

Soon my card will expire, how do I get a new one?

I've been charged an extra £1 and I don't know what it's for

Can I add money to top up my account via a bank transfer?

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

my friend has not got the money I sent last week.

Why is my cash withdrawal still pending?

What's the web address to unblock my pin?

I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?

Explain why my top up has been reverted please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I need to verify the top-up?

I just want to top-up, why do I need to verify anything?

Do you also have this extra fee on your statement?

The app is having trouble verifying my identity.

I am having problems with my contactless.

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

I no longer have my phone, what should I do?

I punched in the wrong pin too many times and I'm locked out.

I made a mistake and need to cancel a transfer.

What happens if I deposit a cheque accidentally?

What do I need to do to get my new card which I have requested 2 weeks ago?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just want to top-up, why do I need to verify anything?

How can I change my PIN without going to the bank?

Can I use my virtual card for recurring monthly payments?

I received the wrong exchange rate for an item i bought.

Can I be charged for exchanging foreign currency?

I transferred money, but I think I've been charged a fee for it?

Someone else made a Direct Debit transaction on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is it necessary to verify the top up?

I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?

Why did I have to pay extra because I paid with my card?

Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?

I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

I am not recognizing a debit payment from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm being asked for a verification code. Where do I find it?

A card payment on my account is shown as pending.

Is there a list of where I can use my card?

Is it free to transfer money or is there a fee?

Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.

Why was the wrong rate applied when I bought something in a different currency?

I'm in China and need a new card. Please help.

Do you have any options to top up with a cheque on my account?

Can you please explain why my beneficiary is not allowed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me how to verify a top up.

How did you guys get your exchange rate?

I am not satisfied with your service.  Close my account.

Why can't I transfer to another account?

The amount of cash I received was not the full amount

Why am I being charged for transferring money?

I need a card reactivation, I had reported my card lost but I ran across it in my jacket.

I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can you tell me where to find the top-up verification code?

Where do I find my code to verify my top-up card?

I am worried about fees for top up cards?

Why are my payments not working and show pending?

I can't find how to top up my account with a check.  Where is that?

There's a payment in my history I don't recognize

Is there a charge for getting more cards?

When do i get charged a fee for using the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do the top-ups need to be verified?

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

Are there any restrictions to where I can use my card?

What do I do if my card has been lost or stolen?

Some cash withdrawal that I didn't make showed up in the app.

Is this open to residents of all countries?

Can you provide me a disposable virtual card?

A withdrawal is showing that I don't recognize

Why is top up not working for my apple pay app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I verify my top up?

Which part of the app do I order virtual cards from?

I was charged an extra pound for no reason. Why is that?

Will my other US credit card be accepted?

Hey there's a fee for a transfer on my account.  Why?!

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Verifying top-up cards necessary?

My card expires next week. How do I get a new one?

I had a dollar charged to my account that's still pending and wanted to know what the charge is for?

I only made one transaction at this place, but it's appearing multiple times.

I need a new card to replace an expired one. Will it cost anything, and how soon?

Is getting my identity verified required before I can use my account?

My withdrawals were going smooth until I got declined today. What is going on?

How come my card payment is still pending?

what currencies can i use to add money to my account

My card isn't working at all. What happened?

Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does top-up need to be verified?

Is there a reason my new card hasn't arrived yet?

Could I get a MasterCard and Visa from you?

Can I transfer money using the SWIFT service?

I can't make purchases with my virtual card.

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

I got a new address and need to change my information.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my top-up verification code?

I need help finding the verification code on the top up card.

Please let me know how to place an order for a virtual card

This company is bad, delete my account now.

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

Can cards be dispatched on a specific date?

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you show me how to verify the top-up card?

I need to find the top up verification code

I'm trying to take money from my account but its not letting me. Help!

What is the average pending time for a transaction?

Why are my transfers getting declined?  I havent had a problem in the past.

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.

There's a payment with my card that I definitely didn't create. I don't know anyone by that name.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't see a top-up top-up verification code.

Can i receive transfers from my employer this way?

How do I exchange currencies using the app?

I was made to pay a fee for making a transaction with card.

How come the ATM won't give me my money?

Is there a limit to how much I can top up?

I would like to transfer money into my account.

Do you have support for flat currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do i have to verify my top-up card?

How can I revert a transaction from this morning?

There is a payment that i made that i noticed has not gone thru yet. Can i ask why?

I am not able to make a purchase because there is an issue with my card

I don't understand why I'm being charged for using my card.

I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.

Can you walk me through how I can edit some of my personal information?

I notice there's a pending payment on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do to verify a top-up?

Tell me why I need top-up to be verified?

There is a debit paymet that I don't recognize.

My disposable virtual card was rejected.

Is it possible for a person who lives in the US to get a card?

How can I move money from my account at a different bank to the account I have at this bank.

There are charges on my card that I haven't purchased.

I've got a repeated tranasaction on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do I find the code to verify the top up card?

I paid two weeks ago and just got refunded

My salary comes in GBP can I change my options somewhere?

My payment didn't work and the money is in back in my account.

Why is it taking so long for a transfer to complete!

What if I don't want to disclose all of my identity details?

I think that the exchange rate for the withdrawal of my cash is not right.

I got a declining message during a transfer? please tell me why

What is the meaning of a pending payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me how I can verify a card top-up.

I am waiting for the money to enter my account. How long does it take?

Why did I not get the amount of money I requested?

I tried to make a payment with my card and it was declined. Why is it pending?

Can you please tell me why my transfer failed?

From which age can my kids use your service?

I didn't make a payment at this business.

What are some of the restrictions that the disposable cards have?

Is it possible to exchange currencies on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need help finding the verification code on the top up card.

How do i find my top-up card's verification code?

Is there a limit on how many times I can use a disposable card?

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

My account was charged a fee. When did you start charging extra for card payments?

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

Someone made a mistake on my money transfer because I was charged extra fees.

After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?

I need more physical cards than I have right now!

How long will an urgent transfer from China take?

Can I possibly change my currency to another?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please verify my top-up card

I need to find the top up verification code

I got less than what i asked for in the ATM, why?

Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.

How long does it take for a bank transfer to show on my balance?

If my card expires next month, will I need to order a new one?

It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to find the top up verification code

How do i find my top-up card's verification code?

The app says I got cash from an ATM but I didn't

How can I change my PIN without going to the bank?

I lost my phone and need help so someone doesn't access my account.

I received my new card.  Where is it in the app?

There is a withdrawal on my account I didn't make.

I took out money and there is a fee.  Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i find my top-up card's verification code?

Where do I find my code to verify my top-up card?

My balance was not updated with my checque or cash deposit.

How long does it take to verify a person's identity?

My cash transaction isn't showing on my account

My app says I withdraw money from my account from an ATM.

Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How is top-up verified?

Where do I find my code to verify my top-up card?

Can you explain to me why a cash withdrawal shows up as pending?

There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.

I transferred money but the recipient does not see the funds in their account?

I requested a higher amount for my cash withdrawal

I want this fee reversed from my account.

I see an unfamiliar Direct Debit payment.

how many virtual cards can i have, i want 8

How do I go about exchanging currencies with this app?

I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I find my code to verify my top-up card?

Tell me why I need top-up to be verified?

I tried to top up my account and it didn't work

Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!

Where do I have access to a virtual card?

My refund has not arrived, and I am unsure why. Who do I contact?

There was an extra fee when I paid with my card, why was i charged this extra fee?

my statement contains an unknown payment

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would I be able to get a second card?

Will there be a charge for sending out more cards?

Are there any charges for receiving money?

There is a withdrawal in my account I didn't make.

I topped up but my money is not showing. Why is that?

Help me!  I don't know what my password is.

My transfer to another account was not allowed. Why is that?

I haven't received my PIN yet. Do I need to get it from you?

If I add money with an international card, are there any fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a third card?

How was I charged extra when I used my card to pay?

Seems like my top-up has not gone through

How can you assist me on topping up on bank transfers to my account?

My transfer failed, why did that happen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Physical cards are what I need more of

Is it possible for me to give my daughter a second card for this account?

Please provide details on how to top up my account using transfer option

Do you have an age requirement when opening an account with your service?

The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??

Where do I go to fill out the identity form?

Is there a top-up limit that I have to stay under during a given period of time?

Why did withdrawing money cost me extra?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have more physical cards?

why would i be declined if i had money iin my account

Is it possible to access my phone from the hotel/

My Google pay top up isn't working. Help.

Why doesn't the person I sent money to see that transfer yet?

Will you please help me get my card back?

I'm not sure where my phone is.  Can someone else use the app?

I see cash in my app but I did not get it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any way I can get more physical cards to use with my account?

I need more physical cards than I have right now!

I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.

I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?

The exchange rate for my withdrawal was wrong.

There is a payment that I made that hasn't gone through yet.

What are the details of disposable card limitations?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much would an extra card cost?

I'd like to have extra cards. Will I have to pay for that?

What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.

Is there a limit on how many times I can use a disposable card?

What is the length of a transaction completion?

A direct debit payment I didn't do shows in my app

I'm supposed to have a refund but it isn't there

Can I add money in intervals to my account?  I will be traveling.

I tried to pull cash from an ATM but it wouldn't let me.

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a supplementary card?

How can I dispute a direct debit transaction?

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

My refund has not shown up in my account.   Where is it?

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

I got less cash at the ATM than I asked for. Why?

I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.

Hoe do i use my credit card to transfer money?

How long will it take for my cash withdrawal to no longer show as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My daughter would like a card from my account?  Can I do this?

Do you charge extra for duplicate cards?

I tried pulling out money at the ATM and it gave me an incorrect amount back.

Is the verification number on the top up card

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

I didn't know I was going to get charged to use my card.

Can I use my account before the identity verification is complete?

Is there a way to tell where the money came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I order another card?

If I need more than cards will I have to pay a fee to receive them?

I need to add my new address now that I've moved.

My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?

On my transfer there was a "decline" message

If I lost my phone, how can I stop someone from accessing my account through the app?

There is a single payment on my card which shows as pending.

I want to reverse a transaction I did this morning

I looked on the app and it says I withdrew cash.  I didn't!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a second card issued to another family member?

I was declined when I tried to withdraw cash!

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

I'm trying to activate the auto-top up function. Where is it?

I have two of the same charges on my account!

I need to add money to my account. Can I do so via bank transfer?

can you tell me where to find the top-up verification code?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much is it to send out additional cards?

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

Why is there some cash that I did not deposit in my account?

I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

Are there any hidden limit on the auto top-up?

Is there a reason for my top up to be cancelled?

I normally have no issues making transfers, so why am I suddenly being told it is not possible?

What's taking so long for this payment to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need more physical cards.

If I need an additional card, is there a fee for that?

My identity isn't being accepted, what should I do?

top up for my american express card is not working

What do I need to do to transfer money with my credit card?

I am in desperate need to transfer funds from another account that i have into this one, how do i do that?

My app shows a money withdrawal that I did not do.

Is there an additional cost to exchange currencies?

My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.

Help! I need to transfer something to China.

What are all of the different steps for identity checks?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you send duplicate cards?

How can I fill up my gas tank using a check?

I need to know which fiat currencies I can use with you.

How do I delete my account? I am dissatisfied with the service.

I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?

Why isn't my purchase exchange rate correct?

Tell me why my card payment was declined.

How do I find the top-up verification code?

Can I use my account although my identity verification has yet to pass?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get a second card for my daughter?

I want a backup second card. Is this possible?

Someone might be using my card.  What should I do?

There's a payment in the app that I didn't authorize.

I still haven't received my card in the mail

How do I get my cash withdrawal to show?

What do I need to know about topping up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I allowed to carry an additional card?

How much does it cost to make transfers?

What is this direct debit in my statement?

This card is accepted by what businesses?

I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

Help me delete my account.  I am not satisfied with the service.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does it cost to get more cards?

Is there a fee for sending additional cards?

How to I switch my money for the money used in another country?

I need a refund. This is not what i wanted.

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

Will I be charged for topping up my account using a bank transfer?

I need assistance with understanding which fiat currencies that you support.

Why hasn't my friend received the money i sent them yet?

Why am I charged a fee for using my card on some purchases?

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have more than one card?

On my last trip, I received the incorrect exchange rate.

Why is there an additional fee showing on the statement I received?

There's a payment in the app that I didn't authorize.

I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.

I need to move money from one of my other accounts to this one.

How long does it take to recieve my new card?

I can't use the app.  My phone is lost at the hotel.

How do I transfer money between two of my accounts?

Could you tell me what your exchange rates are?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are extra cards free?

Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.

How can I link my bank to my top up account?

Could you tell me why my cash withdrawal was declined?

I was charged a fee when withdrawing cash, can you explain why?

What would II do if I wanted to activate my new card

I am trying  to  transfer and  it has been  stopped why is  that

I was getting some cash out of the ATM but it cancelled on me without warning.

If I am in China, can I still order a new card and if so, how?

I tried activating my card and it didn't work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the charge for sending out more cards?

I need more physical cards than I have right now!

Why didn't I receive the right amount of cash?

I made an international purchase, but the exchange rate was wrong

I sent a transfer and it has been pending for awhile. How long will it stay pending?

I need assistance with transferring funds to another account.

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

Can I add other people to my account, so they can top up?

My refund for a purchase hasn't  cone through yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

I answered so many questions about my identity. Why do you need this info?

What is the length of time for money to reach the account?

Seems like my card payment has been cancelled

I got my American Express in Apple Pay, why is top up not working on my device?

How long will it take to verify my account?

Why is the payment showing as pending from things I bought this morning?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like open a second card for my daughter, how can you assist me?

why cant you just refund me instead of a merchant

Why do I have two charges It should only be one charge?

Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.

I checked my statement and saw a charge of one pound, where is this charge coming from?

Is it possible to get one of your cards in the European Union?

How come I got blocked for entering wrong pins?

Why am I getting charged more for using my card?

I did not get the right exchange rate while getting my cash out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged if I add more cards to the account?

My daughter need a card from this account. Is that possible?

There is a repeat charge for the same item

I am not supposed to be charged a cash withdrawal fee, but I was.

I made a payment and it is showing up twice

Can you help me? I have a duplicate transaction on my account and I don't understand why.

What is the procedure of unblocking my PIN?

I'm still waiting on my new card to be delivered!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many active cards can I have?

Why am I seeing a fee for transferring money?

My cash deposit isn't in my account. What happened?

What time will a transfer from the US take?

I am not happy with your service and request that my account be terminated!

I answered so many questions about my identity. Why do you need this info?

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

What is necessary for the identity verification?

how much will I be charged for making a transfer?

Close down my account.  I don't like your service.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much is it to buy another card? I was hoping to buy another one.

If I need an additional card, is there a fee for that?

Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

Help me!  When I was abroad, the exchange rate was wrong.

I am unable to access my app due to forgetting my passcode.

I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?

Is there an extra charge to exchange different currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a second card on this account for my daughter.

I want to give a second card for this account to my daughter, would this be possible?

I don't have a virtual card - how do I get one?

Why did the funds not transfer to another recipient?

This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.

You can use it anywhere that accepts Mastercard.

How long does it take for a pending cash withdrawal?

If my card expires next month, will I need to order a new one?

My ID verification hasn't gone through yet, but can I use my account anyway?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the limit on total number of cards I can have?

I am having trouble finding the top-up card verification code.

top up for my american express card is not working

I made a purchase this morning, and it is showing as pending.

I thought I was going to receive more currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like an extra card.

I would like to give another card to my daughter, how can I proceed?

I already made a transfer and want to cancel it, how do I do that?

Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.

why don't you accept american express for adding money to my account

I want to take some funds from my other bank account and add them to this one.

Someone withdrew money from my account, and it wasn't me.

The cheque I deposited isn't showing in my account

Can you help me? I have a duplicate transaction on my account and I don't understand why.

Can you elaborate on why I have an extra charge just for transferring?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?

Does it cost extra to send out more than one card?

I have been waiting over a week. Is the card still coming?

I see a direct debit that isn't mine? How can I get my money back?

My app was on the phone and I was mugged.  What do I do?

How do you determine your exchange rates?

Can you explain your refund policy, please?

I need a new card because the ATM took mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to pay for a second card?

Is there any way to get another card on the same account?

What is the pending payment on my card about?

A fee shouldn't apply to me if my card was stolen.

What happens if the ATM doesn't give the right amount of money?

It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!

How fast can I transfer something from China?

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to get additional physical cards at this time

Do yo charge a fee for exchanging foreign currencies?

I got charged twice for the same payment. Please removed the pending payment. Thank you.

is there a way to see where funds come from

I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.

I see a fee that I think was charged because I paid by card.

Do you provide currency exchange to Euros?

why is there a fee for the transfer I made?

The money is still in my account even though I already paid -- I don't understand what happened.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about ordering another card?

Is it possible to purchase more physical cards with my account?

What do I do if I find a debit charge that I know I didn't do in my billing statement?

When exchanging currencies, is there an extra fee?

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

can you assist me in activating my card?

I paid with card and I was charged a fee

I lost my phone. Can I use my card without the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would it be possible for me to get a second card?

Do you charge extra for duplicate cards?

I wanted to know why i got an additional fee when i use my card.

I got charged twice for the same payment. Please removed the pending payment. Thank you.

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

How many days until my US transfer arrives?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a second card, can I have more than one?

I would like to get a few more physical cards.

There are funds in my app that I did not receive.

I need to know the process to transfer money into my account.

What documents do I need to validate my identity?

I deposited some money, but the balance has not changed.

Why am I charged an extra fee on my card?

The cash abroad exchange rate is applied wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like more physical cards

I was wondering if I could get a second card on this account? I would like my daughter to have one.

Seems like my transfer was declined how come?

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

In regards to top-ups, can I do them via Google Pay?

There's a payment in the app that I didn't authorize.

I don't have a virtual card - how do I get one?

Instruction: Given an online banking query, retrieve another query with the same intent