Question: I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

What's the process of changing from GBP to AUD?

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

I couldn't transfer money to a beneficiery

Are there any places that won't take my card?

The ATM ate my card; how do I get a new one?

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

I think I was charged by mistake on my debit statement.

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

I got a declining message during a transfer? please tell me why

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you tell me how to exchange USD for GBP in the app?

I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

Will you help me unblock my pin after putting in the wrong pin too many times?

I made an international purchase, but the exchange rate was wrong

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

I am seeing in the App a payment that its not mine

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change my AUD into GBP?

IS there anywhere that a card cannot be delivered?

There is a duplicate charge on my account.

I am travelling and I was wondering what your exchange rates are

I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?

Please explain how disposable virtual card work.

Can I add funds directly from my Apple Watch?

Is there a way to order a new card while in China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will it be possible to change from USD to GBP with this App?

Can this app be used to exchange currencies?

Is the 1 pound charge going to be reimbursed on my card?

I want to transfer money into my account

Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

Where do I order a disposable virtual card?

Why is there an additional fee showing on the statement I received?

Are there fees for adding money with an International card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I exchange currencies with the app?

Does this app allow currencies to be exchanged?

What do you need for the identity verification

Is it okay to hold money in multiple currencies?

Will you charge me more if I top up with an international card?

I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.

I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm having difficulties changing AUD for GBP. How do I do this?

Can I use your app to exchange between USD and GBP

What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.

Please explain the extra fee when I paid with the card.

Can I have a second card issued to another family member?

What is the reason for the fee charge on my transfer?

How much does it cost for additional cards?

Do you offer free ATM withdrawals of ones hometown currency while on holiday?

Can I use my Apple watch to fill my gas tank?

Do I need to re-apply to order a new card when my old one's about to expire?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use your app to exchange between USD and GBP

What other currencies are available to change to?

Is there a way to tell where the money came from?

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

Why couldn't I make a withdrawal from the ATM?

I think I was charged by mistake on my debit statement.

let me know how many disposable cards I can have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does this app allow currencies to be exchanged?

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

I locked myself out of my account, how do I unblock my PIN?

I just looked at my app and it seems I was charged extra, why is that?

Does the package with my card have tracking?

I got a message saying I made a withdrawal from the bank machine, but I did not.

How can I reset the passcode if I need to do that?

Are you going to charge me to top up my card?

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use your app to exchange USD for GBP?

Can I use this app for both USD and GBP?

What is the estimated wait time for transfers from the US?

Why was there a transfer fee on my account?

Transfers from the US how long will the wait be?

My payment card was declined - could you tell me why?

Can you tell me the ATMs I can use with my card?

I need to know which fiat currencies I can use with you.

If I lost my phone, what steps do I need to take to stop someone from using my account?

I will not be able to verify my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I switch to a different currency?

Does your app allow currency exchanges between USD and GBP?

I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

What are these disposable cards meant for?

Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?

I made a cash deposit, but it hasn't shown up in my balance yet.

how can i transfer money from american express card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does your app allow currency exchanges between USD and GBP?

i didnt make these transactions, i think my card details might be stolen

Why did I not get the amount I specified at the ATM?

Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.

Can I add money to my card automatically during a trip?

What do I have to do to get my PIN unblocked?

I have a new card. How do I activate it?

What are the restrictions on the virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Using your app, would I be able to exchange between USD and GBP?

Where can I get my currencies exchanged?

Why was my account assessed a fee for an ATM transaction?

Foreign currency rates were put in wrong at an ATM i used.

Why  am I being told this  transfer will not  go thru

Why hasn't the money I transferred into my account shown up yet?

When I exchanged currencies the value of my money changed.

how do i get into my account and edit my details

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

Can I have a second card issued to another family member?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I may need to exchange my USD for GBP, can your app do that?

Is it possible to exchange currencies using the app?

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

I didn't make a payment that shows in my app.

How long does it take for a money transfer to show up?

I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?

My mother deposited a cheque into my account last week, why is it still not showing up?

Was I charged more than I should of been for a currency exchange?

I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

What does it mean when a cash withdrawal is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change USD to GBP?

Can this app be used to exchange currencies?

My card got trapped inside an ATM, what should I do?

What would be a reason my transfer got declined?

My account says I have a pending transfer.

Any chance of getting the card outside the UK?

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

I need help reapplying my top-up. It seems it isn't working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I exchange USD to GBP?

Do I have a limit to the number of top-ups per day?

I paid with my card and ended up being charged a fee.

Why hasn't the money transfer arrived yet?

Should i uninstall the app before i try it again?

I'm noticing a payment/purchase at a company that I don't recognise.

I didn't receive the correct exchange rate for an item that I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use this app to exchange currencies?

What's the process of changing from GBP to AUD?

Will my pin number be sent with my card?

My payment is in the app but hasn't gone through yet

I attempted to enter my pin to many times.

What are the top up charges for all US cards?

I have one of your cards, but I don't know how to link it.

I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

Why couldn't I transfer funds to my beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the procedure with currency exchange?

My transfer didn't complete. Why can't I access funds?

I bought something with my card and I was charged a fee

Will I see the transfer in my account within the week?

I want to know why my top-up was reverted

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

What do I do if my smart phone was stolen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can this app be used to exchange currencies?

Can I use this app for both USD and GBP?

My top-up seems to be pending for a long time?

How do I open an account for my children?

My purchases from this morning are showing up as payment pending. Can you tell me why?

Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?

why would i be declined if i had money iin my account

I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.

I need more assistance with how to activate my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change to AUD from GBP?

How do I exchange currencies using the app?

I was charged twice for a restaurant, can you take the second charge off?

What do you require for identification verification?

Why was I charged extra when transferring?

I paid with my card so so why was I charged a transaction fee?

Can I get a Visa or does it have to be something else.

Do you let me choose between Visa and Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I get my currencies exchanged?

I locked myself out of my account, how do I unblock my PIN?

Is it normal to be charged an extra fee when paying with my card?

My details need to be changed, how can I do so?

What if I want to add a card I already have to the app?

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What other currencies are available to change to?

Is it possible to exchange currencies using the app?

How did you arrive at the rate of exchange? I thought that I would get more cash.

I bought an item then noticed the exchange rate was wrong.

The top-up verification code is not visible.

I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

I accidentally exceeded my PIN tries.  Please advise.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you support changing the currency I use?

I need to exchange a currency - can I do that here?

I lost my phone.  What do I do to block someone else from using my account?

My top-up has been reverted and I would like to know why.

I am trying to transfer money and something is going wrong.

Explain the extra fee on my card when paying.

How do I find the refund on my statement?

How does a disposable virtual card work?

Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.

Will I receive a new card when mine expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to exchange currencies?

What's the process of changing from GBP to AUD?

There are automatic debits on my account that I did not make.

I can't get my card out of the ATM, what should I do now?

Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?

I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?

They is a payment I don't recognize on my statement.

If I want my son to have his own account is that possible?

Do you have a tracking number for the card I was sent?

For adding money, which currencies do you accept?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can i exchange between GBP and USD

I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?

I thought you guys offered free transfers. Why was I charged?

Can you tell me about these disposable virtual cards?

There was a direct debit transaction I have don't think should be there.

HELP! I tried to get cash and it gave me some, but not the right amount!

How long should it take for a transfer to go through? I have been waiting a while.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I exchange USD for GBP in your app?

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?

My account balance has not updated since I deposited a cheque recently.

When the time is right will this automatically replenish my balance?

I moved to a new city and need to change my address

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I exchange currencies using the app?

Is there a limit on the number of times I can use a disposable card?

Can I apply for one of your cards if I live in the EU?

I used foreign currency to buy something and I think the rate applied is incorrect.

What do I need for the verification check?

I don't have my card in 1 week.  Should I be worried?

How do I locate my PIN now that I have my card?

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I start an exchange between GBP and AUD?

My plans may change so I may need to change from GBP to AUD.

The app reversed a top off I had.  What should I do?

Are there directions to get a new passcode if I forgot mine?

Can I transfer money to my account with the app?

I see a transfer fee, but to my understand, that should have been free, what happened?

Can I use my bank account to send me more money?

Shopping on line I was declined when trying to buy something.

For some reason, I'm unable to transfer funds.

Can you explain why my payment is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My plans may change so I may need to change from GBP to AUD.

How do I go about exchanging currencies with this app?

I did not have the right exchange rate applied to my situation of pulling out cash

What is the best way to get my virtual card?

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

I bought something that I need a refund for.

I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to exchange a currency - can I do that here?

What methods are available for my friend to send me money?

I am trying to revert a transcation I did this morning

What steps do I need to do to delete my account?

My purchases from this morning are showing up as payment pending. Can you tell me why?

I can't verify identity through the app.

Can you tell me why the transfer isn't showing up on my account?

If I am not in the country and I need to change my PIN, how can this be done?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I exchange AUD for GBP?

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

Is it possible to have a discount for exchanging currency frequently?

I did not get the cash that is showing up in my app.

how can i get it to add money automatically while travelling

For the identity check, do I need any kind of documentation?

I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

Help! In the app there is a payment that I don't remember.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change to another currency?

Help! I need to transfer something to China.

I bought something and now I want a refund.

I would like a disposable virtual card, could I get one?

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

IS there anywhere that a card cannot be delivered?

I have money in a foreign account that I want to send to this account.

Someone besides me might be using my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to change to a different currency.

What is the best way to get my virtual card?

Please tell me how I verify my identity.

The amount of money I pushed at the atm machine did not come out of the machine.

Is it possible for me to track the card is was mailed to me?

What should I do if I see a withdrawal is pending?

I'm trying to take money from my account but its not letting me. Help!

Can you help me with proving my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I exchange AUD for GBP?

Is exchanging currencies one of your app services?

When will I see an updated balance after a transfer?

Can I get a Visa or does it have to be something else.

Can I withdraw money from another bank and transfer it into my empty account?

Will you tell me how I am supposed to use the disposable cards?

Is it possible for a transaction to be cancelled?

I withdrew cash abroad and the exchange rate applied is wrong.

I did a payment but it was reverted by the app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I exchange currencies with this

Is it possible to exchange currencies using the app?

When will my transfer from the US get here?

I just got my card.  It's not linked yet--how do I do that?

Asked for $100 but only got $20. Why would this happen?

I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?

What do I do if I have exceeded all my PIN tries?

Why aren't my payment funds available to me?

If I top up by card, what options do I have re: currency and card type?

My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does this app exchange currencies?

Can I exchange USD and GBP from the app?

why are all my identity details required

is it possible to top-up with google pay.

Today I used my card at a restaurant and it was declined. Why?

Top up my card please, which y'all support?

How do I report possible fraudulent activity on my account?

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

How do I exchange currencies using this app?

There's a possibility that my card was compromised.

I need to renew a card that's about to expire

What kind of fiat currencies are supported for holding and exchange?

I need to know what your exchange rates are.

I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.

Please tell me why I would have to pay a fee for a recent payment. Thanks.

For the identity check, what kind of documents do I need to have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to change currency

Can you assist me in acquiring a virtual card?

I want to revert this mornings transaction.

I have a cash withdrawal on my statement that I am unsure of.

How old do you need to be to use the banks services?

What does it mean if it says my card payment has been cancelled?

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

I purchased an item and the exchange rate was wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use this app for both USD and GBP?

If I wanted to change my PIN, how would I do that?

I need to know if you will accept my credit card.

What should I do after I've moved and need to update my personal details?

Can you tell me what this fee is on my statement?

What is the reason for the fee charge on my transfer?

What's the procedure for getting a card?

Do you charge a fee for adding money in USD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?

Is exchanging currencies one of your app services?

I want to add money to my card, what payments do you accept?

Why have I been charged a small fee to use my card?

Please tell me how I can get a virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is exchanging currencies one of your app services?

I am having a problem with verifying my identity.

Help me. My transfer was declined. How could this happen?

I tried to withdraw $100 but only got $20. What happened?

What would be a reason my transfer got declined?

How can I use my credit card to transfer money?

I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about exchanging currencies with this app?

How do I exchange currencies using this app?

Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??

Why am I being charged more on exchange with things I bought abroad?

I was charged a fee for withdrawing cash.

I think my top up may have been reverted, what do I do?

While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I exchange GBP for AUD?

I want to exchange USD and GBP with the app

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

Is it possible to get one the your cards in the EU?

How can I information on my limit for top-ups?

I recently reported my card as missing/lost, and I just found it. Can I still use it?

Can you please tell me where my card is? I ordered it 2 weeks ago!

I just tried to top-up and now I'm getting an additional verification message, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the process of changing from GBP to AUD?

I want to exchange USD and GBP with the app

What is this fee showing up in my account for?

I would like to know where my source of funds came from.

Can you tell me what I need for identity validation?

I need to know the if there is a limit on the amount for auto top-up.

What do you demand for identity verification?

What is the status of my card's delivery?

Can I have a tangible form of my virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I exchange USD and GBP from the app?

How do I change to a different currency?

I asked for $40 and I only received $20, what happened?

How does the exchange rate work on this app?

I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?

I might have been charged on my debit statement by fraud.

I tried to transfer money but it didn't go through

I have an unknown direct debit payment on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change to a different currency?

Is it possible to exchange currencies using the app?

I lost my phone. Can I use my card without the app?

The exchange rate you are using is bad.This can't be the official interbank exchange rate.

It looks like my card payment might have been reverted.

Why have I been charged a fee for cash withdrawal?

How long does it take for the transfer to go through?

The exchange rate is incorrect on an item I recently purchased in a foreign country.

If my top-up didn't transfer, what went wrong?

What is your refund policy for products I have purchased?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to exchange currencies using the app?

How do I exchange currencies using this app?

What is the process to get a new card when your old one expires?

If I were to do a transfer, what is the rate for that?

How can I find out the source of my available cash?

Which countries do you currently support?

My top up is not showing up in my wallet!

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to exchange USD and GBP with the app

Do you know why my card payment has been declined?

The transfer that I was trying to complete was declined. What was the cause?

What do I need to do for the card activation?

Help me use American Express to add money to the account.

I think I deserve a refunded on a certain item.

What fiat currencies can I use for holding and exchanging?

I need to find the top up verification code

Is it possible for a person who lives in the US to get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to exchange my currency

How do I exchange currencies using this app?

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?

What time will a transfer from the US take?

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

Why do you need me to do an identity check?

I have a top up card. Where is the verification code?

What are the fees for using a European bank card?

How do I edit the personal details on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how can i exchange currencies

Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

What does it mean if it says my card payment has been cancelled?

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

Is there extra fees for making a withdraw in a different country at a cash machine.

Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.

I was wondering if you will take any fees in exchange for top ups?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I exchange currencies using this app?

Help! In the app there is a payment that I don't remember.

What is the system for determining the exchange rate?

Why am I getting a fee on a card payment?

I checked my account today and saw that I was charged an extra pound that I did not spend.

Why was an extra charge added when I used my card?

I withdrew cash and I think the exchange rate is wrong.

Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card is lost.  What do I do?

Why did my payment go back to my account when I bought something?

I'm waiting for the ID verification to go through still, so is it too soon to use my account?

Can I use my card to withdraw from my account?

How come I did not get a virtual card yet?

Who can have access to top up my account?

Where are the ATMs that accept this card?

why hasn't my cash arrived yet from my cheque?!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my card n need a new one.

I left my card at a restaurant and now its missing.

My card was stolen and used to make several purchases. Please freeze my card so no one can use it.

Tell me why my topup wouldn't go through?

Under what condition will my payment revert?

My card hasn't arrived yet. What do I do?

i haven't received my order and want a refund

I got an unexpected charge on my transfers. How can I correct this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find my card, it is lost.

I lost my wallet and all my cards were in it.

Why did you charge me extra for withdrawing money?

What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.

A direct debit appears in the app but I didn't authorize it.

I've made a bank transfer but the money doesn't seem to be in my account.

Are you going to charge me to collect the money?

The money disappeared after I topped up my account.

My cash deposit isn't in my account. What happened?

Why did my card get charged twice for a transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has been lost! help!

My transfer did not work, what was the reason?

What are the age limits for your service?

My top up is giving me problems. What is wrong with it?

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

What should I do?  I topped off but the app reversed  it.

I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

how much does it cost to add money to my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost track of my card

what are the exchange rates for getting cash

I did a cash deposit to my account, but I am not seeing it on my statement.

How do I replace a card that's going to expire?

It has been a couple of hours but I do not see my balance updated, can you help?

How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

Is there an age limit to when my child can use these services?

I have made a recent check and cash deposit that isn't reflected in my balance.

I've made a transfer, how long until the money reaches my account?

When I got cash, the exchange rate applied was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

What should I do if I think my card was stolen?

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

I got this stupid fee after taking cash out, why?

I have a reverted top up I made and wanted to know why it didn't go through.

I wanted to withdraw $100 from the ATM but I only got $20

do you have a fee for receiving a SEPA transfer?

Where do I find my code to verify my top-up card?

What documents do I need for the identity check?

Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

How many digits identify the top-up verification code?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has been stolen what do I do?

Why did my transfer fail?  What can I do?

Are there any charges for topping up my card?

What are the charges for topping up US card?

My cash transaction isn't showing on my receipt

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i need help, i lost my card

How do I go through the identity checks?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

Do you have any options to top up with a cheque on my account?

I'm not in the UK, but can I still get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was stolen. What do I need to do?

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

My money disappeared right when I tried to top up

I don't think the transaction has gone through, so can I cancel a transfer?

The refund isn't appearing in my account

I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.

I purchased something abroad but the exchange rate is incorrect.

Please tell me, do you use Visa or Mastercard?

The exchange rate on my payment doesn't look right

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

What is the first step that I should take after my card has been stolen?

Will there be a cost if I exchange currency?

I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

I have an incorrect charge and would like a refund.

My card has been found. Is there any way for me to put it back into the app?

What if I need my salary in another currency?

Can I have a second card issued to another family member?

I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.

I need to order a new virtual card, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone took my card without my permission.

Is it possible for a friend to personally send me a payment?

My morning transaction needs to be canceled.

Can you please tell me why I was charged an extra fee on my transfer?

A strange card payment, I do not recognize it.

I tried topping up my account but it failed, can you help me?

I had a payment reverted and would like to figure out why.

I purchased something abroad, and the exchange rate that was applied was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help! I lost my card!

When I got cash, the exchange rate applied was wrong.

Could you please tell me how to activate my new card?

Where can I find the top up verification code?

Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?

Why couldn't I transfer to a beneficiairy?

Can you please explain how bank transfers work?

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do?  My card has been stolen!

A transaction on my card shows as pending.

How do I query a payment on my card? It looks like I have paid for the same thing twice.

How much does it cost to get more cards?

I moved, can I edit my personal details?

What do I do if I still have not received my new card?

How do I get my card back quickly from a bank machine that it?

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Has there been any activity on my card today?

I left my card at a restaurant and now its missing.

Will my pin number be sent with my card?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.

Can you explain to me why a top up would be reverted?

If there isn't much money left over, will it top-up automatically?

What documents do I need for the identity check?

Visa and MasterCard, can I get them both?

How do I create a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the first step that I should take after my card has been stolen?

Why would my transfer result in a decline message?

How can I check to see where my funds come from?

I want to add money automatically when I travel.

When I made a cash transfer abroad the wrong exchange rate was applied

I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help!  I fear that my card was stolen,

Can you provide information for freezing my card immediately?

What to do if my physical card is not working?

I goofed up and used the wrong account.  Please help.

What are the steps to activate the card, as it does not seem to work?

I got notified that my top up has been reverted. Why?

If I don't have all my documents can they still verify my identity?

My disposable virtual card wouldn't process my payment?

Why hasn't my transaction been completed?

I am having issues using contactless payments, could my card be damaged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I replace a stolen card?

I will be traveling.  Can I add money automatically?

Are there any charges for topping up a US-issued card?

Will you charge me more if I top up with an international card?

What countries do your accounts send and receive to?

My phone is lost I don't want someone to use my account, what can I do?

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Report stolen card

What kind of fee is there to top-up my account?

I am looking to transfer some money from my other bank account into this one.

I have a direct debit on my records that is strange and I need help.

The exchange rate used on your app is really bad. I'm considering closing my account because of it.

why and how soon do I have to have proof of identity to you?

i withdraw cash from the ATM and was charged a fee

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I report my card as lost or stolen?

How do I know how much money I will have when I travel abroad?

Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.

I got charged fees for withdrawing cash!

Why is my balance still the same after a cheque deposit?

Why hasn't my refund been appiled to my account?

What are the limitations on the disposable cards?

I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I seem to have lost my card.

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

I got charged twice for the same payment. Please removed the pending payment. Thank you.

There are automatic debits on my account that I did not make.

It does not appear that my message went through.

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think someone stole my card because I can't find it.

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

How can I look at where my available cash is coming from?

I didn't receive the amount of cash I requested for the ATM.

I am looking for my top-up verification code and cannot find it.

Where do I find how to top off with a check?

I was wondering, Can I get my pay in another currency?

My card will expire soon, do I need to order a new one?

I think I was wrongly charged in a recent transaction when I used my card.

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

Help Me!  I lost my card.  What should I do?

Why is there a payment I didn't do in my app?

I have the cash already, my account still shows up as pending.  How can my account be still pending?

If my phone was stolen, do I need to do anything?

My app statement shows I took out cash from an ATM but I did not. What can I do?

Can I have my account add money automatically in certain intervals?

I decided I no long want something that I ordered, and want a refund. How do I go about doing that?

How long does it take for a refund to appear?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was stolen last night.

I lost my wallet and all my cards were in it.

I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?

I need to make a transfer from Europe, how many days does this take?

I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cant find my card.

When will my deposit from this morning show up?

I am wondering about a transfer from a different country that doesn't show up yet?

What is the process for setting up and account for my child?

Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.

What do I do if my top-up has not gone through?

How can I go about ordering a virtual card?

My Identity verification hasn't passed yet is it possible to use my account?

Can I withdraw money from another bank and transfer it into my empty account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is lost!  Please help me!

Help Me!  I lost my card.  What should I do?

Can someone please help assist me by explaining to me why my pass-code is not working?

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

My card was used without my permission, what do I do?

Does your app allow currency exchanges between USD and GBP?

I want to transfer money. How do I do that for my account?

Is there any way I can get more physical cards to use with my account?

Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?

Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.

There is a payment done with my card which i definitely did not do.Never seen that name before.

Which card would I get, Visa or Mastercard?

I made a cash deposit to my account but it is not there

I think the exchange rate for the cash I withdrew wasn't correct.

Exchange rate for my card payment is wrong

Give me a refund now!! I am still waiting.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm panicking!  I lost my card!  Help!

Can you tell me the status of my new card?

I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

I requested for a top-up but it has not reflected

I want to reactivate my card, I found it after thinking it was lost.

My top-up has been reverted and I would like to know why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Need help with a stolen card.

Could you please freeze my card immediately?

I was charged more than once for a card payment I made.

Why hasn't my refund appeared on my statement?

Help! When will the card arrive at my home?

Is my card actually working? It's the first time I tried using it

How old does my daughter have to be to open an account?

If I exchange currency frequently, can I get a discounted rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find my card!  What should I do?

Are you able to guide me to my card's location?

There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

Why hasn't my cash arrived from a deposited check?

Are there restrictions on new cards in China?

There's a cash withdrawal that  didn't make that is showing up.

How can I information on my limit for top-ups?

Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.

My balance is not what I thought it was following an ATM withdrawal

I need a list of currencies you accept for exchange.

I am looking to transfer some money from my other bank account into this one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my card. Can you help me?

Is there any way for you to find my card?

I wanted to top up my account and it doesn't look like it worked

I think someone stole money from my card

My payment card was declined - could you tell me why?

I have been charged twice for the same transaction.

What do I need to do to exchange my money?

How to I switch my money for the money used in another country?

Explain to me how to verify the top-up card.

Can you help me? I have a duplicate transaction on my account and I don't understand why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I report that my card was stolen? I made a police report first.

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

you got the exchange rate wrong for my cash withdrawal

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

Is there an age limit to when my child can use these services?

How can I exchange currencies in the app?

Transfer could not be completed due to being declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my card was stolen.

Could you please freeze my card immediately?

Is payment required to get a card of my own?

I didn't do a payment and I have it now.

I think I was charged by mistake on my debit statement.

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

I was getting cash and the card got stuck inside

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if my card is stolen?

oh my god I lost my card! what should I do?

I think the rate that was applied to my purchase using foreign currency is wrong. Help!

Are there ways for other people to send me money?

What steps do I have to go through in order to activate my new card?

I want to use my American Express for adding money into my account.

I noticed that my card was charged more than once for one thing.

I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?

I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have lost my card! What is my next step?

How can I change my PIN without going to the bank?

The app won't let me transfer money to a beneficiary

I need to reset my passcode, this one isn't working

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: oh my god I lost my card! what should I do?

would I need to pay extra for exchanging currencies?

My refund has not yet been credited on my statement

How do i transfer something faster than normal?

Could I get a mastercard if that's reasonable?

I have a new card and I need to activate it.

A transaction to a friend still hasn't shown up.

cash and check deposit has not gone thru

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has been stolen. I reported it with the police, but I need to report it with you as well.

Can you tell me the status of my new card?

Why hasn't my balance been updated from the check deposit I made?

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?

I don't have my cell phone with me so I cannot access the system to complete the transaction.

what are you going to use my identification details for?

Is exchanging currencies one of your app services?

I tried to pay through my account but the payment is not going through. What's going on?

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.

I have a new card. How do I activate it?

I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.

I don't recognize this withdrawal on my statement

There is unusual activity on my account and I believe someone took my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?

I do not feel comfortable verifying my identity.

For my account, how do I transfer money in?

Why has my card payment not yet been applied to my account?

Can you tell me where my funds come from?

Can you tell me the countries you operate in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is missing.  Please help.

Can you tell me the status of my new card?

How do I change to a different currency?

How can I use my American Express to add money into my account?

I need more money in my account. Can I add more by transferring?

How can I change my PIN without going to the bank?

How can I find out about an extra fee on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card is stolen!

Are you able to guide me to my card's location?

The card that I have isn't working. This is the physical card.

What does it mean if my payment is pending?

I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?

There has been an unusual withdrawal from my account, can you help?

I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

What can I do to track the card you sent me?

It looks like I was charged twice for a single transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my card, what do I do now?

I made a payment and it appears it is showing twice

I got charged a service fee on my account. Can it be waived since I didn't know about it before?

There is more than one charge on my account for a transaction.

Does it cost extra to exchange foreign currencies?

Is payment required to get a card of my own?

Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.

I can't find the money I just added to my account.

I am wondering about a transfer from a different country that doesn't show up yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the phone number to freeze a card?

Help Me!  I lost my card.  What should I do?

Will it be possible to change from USD to GBP with this App?

Why am I being charged for transferring money?

I haven't received my card yet, how long does it normally take?

Why would I be charged an extra fee while doing a transfer?

Please explain why my transfer attempt was declined. Thank you.

What is the charge for sending out more cards?

I've made a bank transfer but the money doesn't seem to be in my account.

Why is there a random payment in my statement?

What other currencies are available to change to?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone stole my card!

My phone was stolen! What do I need to do?

I've been charged an extra £1 and I don't know why

Why hasn't my withdrawal shown on my statement?

I am afraid to give you all my identify details.

How much is it to use my US debit or credit card to top up?

I see a direct debit that isn't mine? How can I get my money back?

I got a message that my transfer was declined.

A foreign purchase I made has the incorrect rate applied to it.

I am trying to find out how to exchange currency X with currency Y.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my card has been lost or stolen?

A fee shouldn't apply to me if my card was stolen.

I need assistance with activating my new card.

Why is there a random payment in my statement?

My account balance has not updated to reflect my recent transfer.

I have a duplicate payment on my account

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I deactivate a stolen card?

What happened to the money that I deposited?

Close down my account.  I don't like your service.

My cash withdrawal shows as pending still.

I just replaced my phone but how do I use my card information?

Why did I have to pay an additional amount when using my card to pay?

I checked the app and my balance has not been updated for the cash or cheque deposit.

My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.

How can I information on my limit for top-ups?

For the disposable cards, what are the restrictions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has gone missing.

I lost my wallet and all my cards were in it.

It shows that the transfer on my account wasn't allowed.

I got my American Express in Apple Pay, why is top up not working on my device?

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my card is stolen?

I think that the card is stolen.  What are my next steps?

Are there any charges for European bank card for top up?

Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?

Why is the pending status on my cash withdrawal taking so long?

when i travel can it top up automatically

Can I get a new card even though I am in China?

Are you aware of any charges for receiving money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any way for you to find my card?

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

Is there a reason to why I was charged twice for a transaction?

Why is my cash withdrawal still showing as pending?

Out of the blue, my card stopped working.

Which flat currencies can I use from you?

What is the proper way to activate a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to report a stolen card

Who can I speak with regarding a lost card?

I wasn't able to do a transfer to an account

If my PIN number is rejected, how do I solve it?

My payment has been declined!! What's going on, I thought everything was alright and working well?

I don't think the charges made when I had currency exchanged are right.

What is the max amount of disposable cards I'm allowed.

There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you assist me in finding my lost card?

My bag got stolen with all my cards. Can you please cancel my card and send a new one?

My salary is in GBP. Do I need to configure this somewhere?

Is it possible to obtain both a Visa and a Mastercard from you?

Is there a specific date it can be delivered by?

I have an incorrect charge and would like a refund.

How can I tell if someone else is using my card?

Do I need to speak to a representative to change my pin?

Is there a possibility to open an account for my sons and daughters?

Please provide me with the restrictions of the disposable cards.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A fee shouldn't apply to me if my card was stolen.

Could you please freeze my card immediately?

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

I exchange my currency quite a bit.  Do I get an exchange price break?

I have a payment I didnt make on my account

why don't you accept american express for adding money to my account

Is there a reason my top-up has not gone through?

I am seeing in the App a diret debit that its not mine

I haven't received money from a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who can I speak with regarding a lost card?

What are the steps I need to do if I have a stolen card?

A seller is stating that they haven't received money yet when the money has already deducted from my account.

Could I chose the date to have it delivered?

I'm noticing a payment/purchase at a company that I don't recognise.

I need help finding the verification code on the top up card.

Are cards issued to people living in the US?

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think that my card has been stolen!

My bag got stolen with all my cards. Can you please cancel my card and send a new one?

The contactless payments are not working.

I made a transfer and was charged an extra fee!

The transfer was accepted but now it's stuck on pending. When will it go through?

i received my American Express in Apple pay, why is top up not working?

There is a direct debit that I didn't set up, what should I do?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I do if I lost my card?

Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.

Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.

When I tried to transfer funds to my friend today I was unable to do so, why?

My cash withdrawal isnt showing on my account

Why am I unable to transfer money when I was able to before?

What do you need for the identity verification

Please tell me if I'm going to be charged for sending out more cards?

The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is missing.

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

The transfer was accepted but now it's stuck on pending. When will it go through?

If my top-up didn't transfer, what went wrong?

I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

I thought I was going to receive more currency?

I need to transfer something from China, How long will it take?

What was the extra charge for withdrawing money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to order a new card as my other one was stolen.

My bag got stolen with all my cards. Can you please cancel my card and send a new one?

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

My app is showing a cash balance that I did not receive.

I attempted to get cash in the ATM but I was denied

What should I do?  I topped off but the app reversed  it.

I submitted a transaction but it was for the incorrect account.

I sent money to someone but they haven't gotten it yet

Why was I charged a random fee for a transfer I made?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you provide information for freezing my card immediately?

I was only given $20 after trying to withdraw $100

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

Why won't my transfer to another account work?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

I need to know where I can withdraw money.

I deposited a cheque but the cash hasn't arrived yet

I didn't receive the amount of cash I requested for the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps I need to do if I have a stolen card?

My bag got stolen with all my cards. Can you please cancel my card and send a new one?

I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?

The exchange rate for the money I took out in a foreign country is wrong.

Why is my cash withdrawal still pending?

I need a hand here, I need to top up cash.

Please delete my account and personal information.

Is there a number to call to get my pin unblocked?

How do I use my card if I lost my phone?

I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe that my card has been stolen!

Am I able to track the card that was just sent to me?

I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.

There is a  €1 fee on my account I didn't authorize

What's the foreign exchange rate I will receive?

i have used my card online before and wasn't charged, why am i charged now

I was told I would be getting a refund but I have yet to see it

Tell me what ATMs allow me to change my PIN.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was stolen

You did not give me the correct exchange rate for an item that I bought.

Cash I did not get showed up in my account

Does it cost anyting to get my own card?

I need to check status as my friend hasn't got money I sent.

I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me retrieve my card?

I left my card at a restaurant and now its missing.

I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

I forgot my phone at the hotel, so I can't access the app.

I just looked over my statement and I don't recognize the name of a card payment.

I made a deposit and the balance hasn't been updated.

How do I check to see why my card payment was declined?

I am unable to use my card for some reason.

What forms of ID do you need for identity verification?

I bought something and want the money refunded can I get some help with that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are you able to guide me to my card's location?

What should I do if I think my card was stolen?

What do I do if my top-up has not gone through?

I need to move money to another beneficiary. Why is it not working?

Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.

What are my payment options for topping off my account?

Can my daughter also have a card issued in her name, but linked to my account?

Am I able to get a refund for a purchase?

What do I do if I already had a card with you guys?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me the status of my new card?

I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?

I need assistance with understanding which fiat currencies that you support.

Why is there an extra €1 fee in my statement?

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

How much does it cost for additional cards?

How long will it take for the cash I deposited this morning to show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.

I think that the card is stolen.  What are my next steps?

What ID do I need to verify my identity?

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

Could not complete transfer, states 'declined'

Some cash was withdrawn in the app, but I did not do it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I left my card at a restaurant and now its missing.

I lost my wallet and all my cards were in it.

Will I be charged for a top off transfer?

I should have a refund in my statement but I can't see it

Is there any way I could open an account for my daughter?

I didn't know there was a charge for tranferring. What is the charge?

Is there any way to know how the transaction got on my account?

I really need to know how to change my pin.

Is there a limit on how much I can top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help Me!  I lost my card.  What should I do?

I see a cash withdrawal in the app that I did not do.

After inputting the wrong pin too many times, can you now help me unblock my pin?

phone is at a hotel, can i still use app

Will I receive a new card when mine expires?

My card expires next week. How do I get a new one?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I think my card was stolen?

My card gets rejected when I try to use it

Why was the exchange wrong for the item I purchased?

Why was I denied the option to transfer money to a selected beneficiary?

How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.

There's a payment with my card that I didn't perform. I don't know that name shown.

I'm expecting to see a cash withdrawal but I'm still waiting.

How low does the balance have to be before the system updates?

I want to top up by card, what do you support?

How can I set up Google Pay on my device?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me.  My card is missing.

I got notified that my top up has been reverted. Why?

Card has been received, how will it show up on the app?

How can I obtain a disposable virtual card?

I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

How many times can I use my disposable card?

I have a duplicate payment on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find my card! Can you help?

Could you please freeze my card immediately?

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.

What about an auto top-up, is that a option?

My app shows a money withdrawal that I did not do.

I am not able to make a purchase because there is an issue with my card

Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.

My account was charged a fee. When did you start charging extra for card payments?

I need a second card, can I have more than one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

My bag got stolen with all my cards. Can you please cancel my card and send a new one?

Why couldn't I transfer to a beneficiairy?

What countries have access to this service.

I need several cards per day. And I need to be able to throw away all of the cards I make.

Can you explain why I was charged extra when I used the card?

I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?

Why is it important to verify my identity?

Who should I talk to or go to resolve a duplicate charge on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've lost my card. What can I do about that?

Could you please freeze my card immediately?

Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.

The transfer to my beneficiary has not gone through

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

Why are my payments not working and show pending?

I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?

Can you tell me where to find top up by cash deposit?

If I top up using a European card is there a charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think that the card is stolen.  What are my next steps?

I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.

what can I do if I got my American Express in Apple Bay but top up is not working?

I need to find out where the card is that I ordered.

How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok

My purchases from this morning are showing up as payment pending. Can you tell me why?

There's been a transaction to the wrong account.

Can you tell me what cards and currencies you support?

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

I tried to use the ATM today but it would not accept my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: help, lost my card

Why, when paying with the card, was I charged an extra fee?

Help, my phone was stolen, please advise!

Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?

I need another card for a member of my family. Is this possible? How soon can I get one?

I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?

Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.

How much can I withdrawal in one month without incurring fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.

Could you please freeze my card immediately?

What should I do if my card payment was cancelled?

I don't see my card anywhere in the app.

It seems that the rate I got is incorrect.

What do you need for the identity verification

Pending still shows on this transfer, why?

Am I allowed to use different currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help!  My card is stolen.

My credit card transaction was declined for a loan payment.  Can you tell me why?

What should I do since my card is trapped in the ATM?

Will my employer be able to pay me with this service

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

There is a strange payment on my card and I don't know what to do.

I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?

My card has an issue, the payment has been deferred.

I've deposited a check but the cash isn't showing that it's there yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has been lost / stolen

can I choose delivery times to suite me?

How many times can I use my disposable card?

What is the maximum number of transactions I can do with a disposable card?

I believe that the rate of exchange for my cash withdrawl is incorrect.

A payment is showing twice. Why is that?

How do I get this damn virtual card to work?

I want to transfer a sum of money from another bank account I have into this one

I use this card all the time so why did it get declined at the store today?

Where can I find top up by cash deposit?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My bag got stolen with all my cards. Can you please cancel my card and send a new one?

Could you please freeze my card immediately?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

What are the benefits of a disposable card?

I exchange my currency quite a bit.  Do I get an exchange price break?

What do I do if there is a direct debit on my account that shouldn't be there?

Why do I have duplicate transactions for one purchase?

I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

There's a payment with my card that I definitely didn't create. I don't know anyone by that name.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my wallet and all my cards were in it.

I want to deposit funds, what payments are accepted?

What do I do if my payment was reverted?

How can I go about ordering a virtual card?

Can you please check the exchange rate when I was getting cash?

Am I the only one who can top-up my account?

how do i get a refund for a direct debit payment i didn't make

Can I choose from either Visa or Mastercard?

What do I need to do to transfer money with my credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is missing!  Help!

Could you please freeze my card immediately?

Will there be any extra fees if I exchange currencies?

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.

Why couldn't I transfer to a beneficiairy?

I might need to exchange between USD and GBP, is this possible with your app?

Could you tell me about the restrictions that are on the disposable cards?

Tell me the currencies that you support.

I don't have a virtual card - how do I get one?

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you please freeze my card immediately?

How many disposable cards am I allowed to have?

What should I do if I think that someone might be using me card?

There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.

How do I go about transferring money into my bank account?

Help!  What should I do?  My phone was stolen yesterday.

Please help! I need a refund on a transaction on something I bought and I need the refund right away!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is stolen.  Help!

It's been more than a week since I had a return charged to my card, why hasn't it showed up?

I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?

I don't understand why I'm being charged for using my card.

How can I find out the source of my available cash?

I put some money in my account the other day but now its gone? Why is this?

Can you tell me which cards and currencies are supported?

Can you please inform me of the restrictions for the disposable cards.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does my daughter need to open an account?

Please send my card as quickly as possible.

I was trying to use contactless earlier, but it didn't work.

I see I was charged $1 for a transaction.

How do I unlock my account after typing in the wrong PIN too many times?

I'm trying to verify my top-up card, but I can't find the code...?

There is a direct debit fee in the App that I didn't do.

I did not receive my purchase, how do I cancel it?

I need to find out why my pending payment hasn't gone through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: DO I have to be 18 to open an account?

We want to start a college fund for my daughter.

Am I able to cancel a transfer I just made

Can I get a card even though I live in the US

I want to change the wrong exchange rate.

How can I obtain a disposable virtual card?

Can you please explain disposable virtual cards for me?

What are the currencies that are accepted to add money?

I received a different amount of cash than what I entered.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the youngest age for an account?

Why has my account balance not changed after depositing a cheque?

What's the web address to unblock my pin?

I was charged multiple times for one transaction.

Why was there a fee with my cash withdrawal?

I tried to deposit a cheque into my account and it is not letting me.

Am I gonna be charged for sending out more cards?

Why hasn't the app verified my identity?

Is there anywhere  In the  Eu  this card can not be delivered in

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the minimum age required to open an account with your service?

As my kids get older are they able to get set up with their own accounts?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

Will my money be of equal value when I travel abroad?

I'm concerned because my cash withdrawal is pending.

How long do I have to wait until the transferred money shows up?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

I am sure I have plenty of money to transfer but my transfer is being declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get an account for my son?

What are the age limits for your service?

Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

How long do cheques take to post to your account?

how long should i expect to wait when i add money

I put some cash into my account but it's not displaying that on my balance.

How can I create a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How old do you need to be to have an account?

Can my job deposit my wages directly into the account.

How do I check security settings on my card?

I can't see a refund for a return I completed recently.

Can friends transfer money to each other?

What should I expect to be charged on a SEPA transfer?

Are there any fees associated with receiving money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to open an account for my children

the exchange rate on my payment was wrong

While getting cash, I was charged a fee.

Please explain how disposable virtual card work.

What are the disposable cards restrictions?

Help, I need to top up my account. Where do I send a check?

I just have one additional card from the USA. Do you support that?

Can you tell me what the cash withdrawal is in my statement?

Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?

What is the best way to get my virtual card?

The ATM wouldn't allow me to withdraw money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What age do you have to be?

How old do you need to be to open an account?

I tried to top off using the card, but the money just disappeared?

I have a withdrawal waiting to go through.

my friend has not got the money I sent last week.

What can I do with a disposable virtual card?

Where can i exchange between GBP and USD

Can you explain why I was charged extra when I used the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my children get an account?

How come my top-up didn't go through instantly, like it usually does?

Is it possible to top up using a cheque?

What should I do if my smart phone is lost or stolen?

I made a cash withdrawal and was charged a fee incorrectly can you help with this?

How do I link the new card that I just got from you guys?

Will I be charged an extra fee if I need to exchange currency?

I did not charge my account for that transaction.  That's an error.

Does it cost extra to send out more than one card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to open an account for my children. How can I do that?

I got charged twice for the same payment. Please removed the pending payment. Thank you.

I made a payment and it was reverted and wanted to know why?

I made a deposit but it is not showing up in my balance.

Where do I go to fill out the identity form?

Why is it taking so long for my pending transaction to post as cleared?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a certain age I need to be?

Would I be able to open an account for my daughter?

Transaction refund missing from my statement.

I got charged a fee for transferring money.

My account is blocked because I entered the wrong pin too many times.  Help me unblock.

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?

Explain why my top up has been reverted please.

What can you tell me about the card PIN?

I made a cash withdrawal earlier and it's showing as pending.  What does that mean?

I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my children have an account?

The cash I got at the ATM is still in my account.

My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.

Why has my card been charged an extra pound?

I do not know what this cash withdrawal is

Help! When will the card arrive at my home?

When are you going to transfer the money?

How long does it take for a transfer to reach my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could I open an account for children?

My statement shows and extra 1$ that was charged to it and I would like to know why.

why top up is not working even if I got my American Express in Apple Bay?

Are there any top-up limits that I must follow?

I was charged for a cash withdrawal, why?

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

Where do I go to get my new card linked?

How much would it cost me for a bank transfer to top up my account?

Can you tell me what countries you offer support for?

Instruction: Given an online banking query, retrieve another query with the same intent