Question: This exchange rate on my purchase is wrong.

I think the currency exchange that's been applied is wrong.

Why did my transfer not work, it says it was declined?

There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.

My payment card was declined - could you tell me why?

What do I do if I can't prove my identity?

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was the exchange wrong for the item I purchased?

The wrong exchange rate was used when I purchased an item.

You've incorrectly calculated the exchange rate for my cash withdrawal

My account is  new  why can I  not top up

What are Interbanks current exchange rates?

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

How do I find out where my funds came from?

Would I be able to get an account for my child?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am being charged the wrong amount on my card.

I purchased something abroad and the incorrect exchange rate was applied.

I did a money transaction and the recipient doesn't see it

Can you explain your refund policy, please?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

Why can't I transfer money to a beneficiary

why is there a service fee on my statement?

Do you provide currency exchange to Euros?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: the exchange rate is wrong from something I got in another country

I don't think the charges made when I had currency exchanged are right.

The store card reader would not accept my card.

My card was declined but it shows as multiple charges?

My pin needs unblocking, unblock it please?

Why is my cash deposit not in my account?

Is it normal to see a fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate looks wrong on a holiday purchase

The exchange rate applied is wrong for my international purchase.

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

How did the extra charge on my card come in effect?

I think the exchange rate for the cash I withdrew was wrong.

How long does it take for a transfer to be in my account?

i tried to do a transfer to an account but it didn't work

Is there a way you can have money from a purchase I made refunded to my account.

After transfering some money my balance hasn't changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the exchange rate different on my recent purchase?

I was charged the wrong exchange rate on a purchase

I bought something with my card and I was charged a fee

I must quickly transfer something from China, and I need to know how long it will take.

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

Pending still shows on this transfer, why?

Is there a way to view the history on where my funds came from?

What steps do I have to take to activate my card?

I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?

There's an error in regards to the exchange rate for an item I bought.

I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?

I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?

If I want a friend to top off my account, can they?

Why do I get declined when I try to withdraw cash?

Can I convert money into different currencies?

When I exchanged currencies the value of my money changed.

My last name has changed and I need to update my account details.

I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.

My payment has an incorrect exchange rate.

Is there a list of ATMs that take this card?

How old do you need to be to use the banks services?

I need to transfer something from China, How long will it take?

Is the identity check part of bank policy?

I topped up last night but don't have any funds, why not?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The item i bought exchanged rate was incorrect.

The exchange rate for my electronic payment is incorrect.

I was charged twice for a few things this week when I only bought one. What do I do?

How do I activate auto top-up when traveling?

Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?

I can't get into the app with the passcode.

Where is the top-up card verification code?

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?

i need a refund from you because the merchant is refusing, can you do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a purchase but the exchange rate is wrong?

I was charged extra. Was the exchange rate for my payment last Saturday wrong?

I don't have my cell phone with me so I cannot access the system to complete the transaction.

Is it possible to get a Visa and Mastercard from you?

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

I don't recognize this payment at all!  Help!

How long does it take to show a deposit I made to my balance?

Why can't I make multiple payments with my virtual card?

My app says I withdraw money from my account from an ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

I already have an account. Why can't I use it unless my identity is verified?

I've tried many times to make a payment, but it's not going through.  What's wrong?

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

How can I access my account when I have lost my phone?

The ATM ate my card; how do I get a new one?

I don't know why my card payment did not work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The amount of exchange was not correct for the item i bought.

I purchased something abroad and the incorrect exchange rate was applied.

I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.

I don't think my transfer wen through. Why?

Can I exchange currency for different types?

I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?

Why did I get charged a fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.

I was charged the wing amount for an item.

My card hasn't arrived yet. What do I do?

I checked my statement and am being charged one pound. Where did this charge come from?

There is a strange charge on my debit statement

I've just moved and I need to change my details

I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.

Why is it saying my card payment is declined when I made it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something and I take issue with the exchange rate applied.

Why am I getting declines when trying to make a purchase online?

There seems to be an additional charge of £1 on my statement, what is the reason for this?

I am having a problem with verifying my identity.

I just received my card and I'd like to activate it.

When my card expires what is the cost of a replacement and how fast?

Are there downsides to using a disposable virtual cards?

Why did I get charged twice for the same thing

My wallet doesn't show my recent top up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not receive the correct amount for the exchange rate.

the exchange rate on my payment was wrong

How does a disposable virtual card work?

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

How come there is an extra fee on my statement?

I submitted a transaction but it was for the incorrect account.

Can you tell me what I need for identity validation?

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

An incorrect exchange rate was applied to an item I bought.

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

What is the source of funds for my money?

How do you figure out the exchange rate? Can you explain why I got less money than expected?

My payment card was declined - could you tell me why?

What is the process for unlocking the pin?

I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.

Whats the process of tranfering money into an account?

What's the problem? My card keeps getting declined for top up. I need to know what is going on.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I purchased something abroad and the incorrect exchange rate was applied.

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

I've forgotten my app passcode completely.

If US cards have a top up charge, what is it?

Am I allowed to hold money in multiple currencies?

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

My account is  new  why can I  not top up

Hold old do my kids have to be to use the service?

I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

Why was I charged a fee for debit or credit card payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate applied is wrong for my international purchase.

I recently bought something abroad but the exchange rate is incorrect. Why?

Is it normal to be charged an extra fee when paying with my card?

My top up is giving me problems. What is wrong with it?

I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.

I've forgotten my app passcode completely.

My top-up has been reverted and I would like to know why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Exchange rate on a purchase was incorrect

I made a purchase and was charged at the wrong foreign exchange rate.

My recent transfer didn't go through - why not?

I have my card, when whill my PIN be available?

Can you tell me what the disposable cards are used for?

Do you issue cards for someone living in the US?

My account shows a direct debit charge that I have never seen before

Can I use my account although the identity verification has not been accepted yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the exchange rate on my card payment different than I expected?

I think the rate that was applied to my purchase using foreign currency is wrong. Help!

When will I get my money? It's been too long.

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

I made a payment that's pending. Will it go through?

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

Where should I look for my PIN number at?

My app was on the phone and I was mugged.  What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think the currency exchange that's been applied is wrong.

Are you sure this is the interbank exchange rate? This rate is really bad.

Why are you asking so many questions about who I am

At what age can a person open an account?

Are there restrictions on disposable virtual cards?

My PIN number was incorrect, and I can't access it.

How can I exchange currencies in the app?

Can this app be used to exchange currencies?

If I am in China, can I still order a new card and if so, how?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not receiving the correct exchange rate on my card.

Why is the exchange rate different from what I expected?

I do not see the money I transferred into this account

Why did my payment go back to my account when I bought something?

Someone might be using my card that is not me.

My refund has not shown up on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Your foreign exchange rate is wrong.

Why was a payment cancelled on my account?

What do you use to figure out the exchange rate for the card?

Can you please inform me of the restrictions for the disposable cards.

What kind of businesses will take my card?

I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.

Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.

I want to use a payment card to top up my account. How can I do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: An item I bought had the wrong exchange rate applied.

When I bought something abroad, the exchange rate was wrong.

This is terrible, i want to delete my account

I think I was wrongly charged in a recent transaction when I used my card.

I didn't receive the amount of cash I requested for the ATM.

How long does it take for something to be delivered to the U.S?

I really want a physical card. How do I get one?

Which fiat currencies do you currently support? Will this change in this future?

Can you tell me how I would go about learning where my funds came from?

Why hasn't my refund been appiled to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I feel as though I have been over charged for the exchange rate on my payment on last Saturday.

When I bought something abroad, the exchange rate was wrong.

How long do I have to wait for a US transfer?

What are eligible holding and exchange currencies?

Why didn't my transfer get to the recipient?

What are the steps of verifying an identity?

I tried to get funds in hard cash but it was rejected!

Is it possible to exchange USD and GBP on the app?

I want to top up my account. Can I do it with Google Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate for my electronic payment is incorrect.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?

Will a beneficiary not accept a transfer?

Are cards issued to people living in the US?

I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?

Why is it necessary to verify the top up?

I am still waiting for the cash to be returned from a cheque I deposited!

Can I add a card that I just found (again) to the app?

How much would I be charged for a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.

I can't do any business with this virtual card.

There is a direct debit payment on my account that I didn't authorize.

Help!  I think my phone may be stolen or lost!

Canceling my order is what I need to do right now.

I made a transaction this morning but I need to revert it now.

I have my card here with me and someone has just made a withdrawal for 500. Please help!

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.

Can you change the rate for the item I bought in a different currency as it is wrong?

My card gets rejected when I try to use it

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

how can the money machine keep my card what do i need to do?

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

Why isn't my refund showing up in my statement?

went somewhere else, need to change details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think there was an error in your exchange rate.

I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.

Can you tell me how long it takes for a new card to come?

What cash machines will let me change my PIN?

There is a direct debit payment that I did not make.

The app reversed a top off I had.  What should I do?

I want to hold and exchange fiat currencies, what can I use to do so?

Can you tell me if there are limits to disposable virtual cards?

Why am I being charged for getting cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My exchange rate isn't correct.

Why was I charged a higher exchange rate when I bought something abroad?

Can I receive money in a different countries money?

What kinds of cards can I use to top up?

What to do if my physical card is not working?

There is a potentially fraudulent direct debit on my account.

I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?

Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

Why is the exchange rate different than expected on my transaction?

The correct amount of cash was not received.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The currency exchange for my purchase in foreign currency is incorrect.

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

What do you require for identification verification?

what is this charge i didnt do it what can i do

I did a transfer.  What is the extra fee?

Why did I only receive this much currency?

Tell me the currencies that you support.

I got charged a service fee on my account. Can it be waived since I didn't know about it before?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the exchange rate different from what I expected?

My purchase used the wrong exchange rate

Are there ways for other people to send me money?

Why was my payment declined? I keep trying my card but it's not working.

Why was my withdrawal requested cancelled by the ATM?

My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?

Am I the only one who can top-up my account?

Is there a location where I can change my PIN?

My card is almost expired.  How fast will I get a new one and what is the cost?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.

the exchange rate at which my card payment is at is wrong

Is there a reason my new card hasn't arrived yet?

What do I do to lock my phone after losing it so my account isn't accessed

What kind of fees will I pay when I transfer?

I attempted to enter my pin to many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.

Is there a top-up fee if you add money in USD?

Can I get a new pin number at any ATM using my card?

How do I get my cash withdrawal to show?

I think the exchange rate for the cash I withdrew was wrong.

Can you tell me the countries you provide support for.

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

Help! In the app there is a payment that I don't remember.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.

I bought something abroad and the exchange rate applied is wrong

Please tell me why I am having problems transferring to a beneficiary.

The card payment is declined.  Please inform me why.

What do I have to do to get the contactless to work?

I got my card now, how do I make it show up in the app?

How do I request a disposable virtual card?

The app is saying I made a withdrawl but I didn't.

There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: something is wrong with my exchange rate charge

Why isn't my purchase exchange rate correct?

Will there be a fee to receive a physical card?

There is a direct debit payment on my account that I didn't authorize.

Why is a transfer to a beneficiary not possible?

Can you show me how to verify the top-up card?

How do I make my card show up in the app?

I think my transfer failed. What do I do now?

Do you have a problem with EUR exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate given to me after a purchase, was incorrect

I want to change the wrong exchange rate.

Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

Help, I need to top up my account. Where do I send a check?

What is the $1 transaction on my account?

I need a new card and I live in the United States.

I don't like the services, please close my account

I've been waiting since Friday, where is my money?

How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate from my card payment isn't right.

It seems that the rate I got is incorrect.

What am I going to need in order to verify my identity?

The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?

I have some transactions on my account I did not make. Can you cancel my card and prevent further use.

I can't see my Google Pay top up. Is it not working correctly?

Is there any type of fee for currency exchange?

I made a transfer recently but it has not changed on my dashboard.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think the exchange rate on my card payment is incorrect.

There's an error with the rate that is charged.

I'd like to get a refund for something I bought, is that possible?

Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this

Someone else accessed my account and made a payment.

What documentation do you accept for the identity check?

I made a bank transfer but it doesn't seem to have gone through?

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After purchasing an item I noticed the exchange rate was incorrect.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

Can I change my details because I moved?

I think someone stole money from my card

My money didnt go through after I transferred.

How many disposable cards can I make in a day?

I need clarity on why my card is not working.

I made a transfer and was charged an extra fee!

I do not recognize a direct debit payment that I see on my app

I made a purchase this morning, and it is showing as pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?

I bough an item and the exchange rate was incorrect.

I am looking to delete my account. I'm not happy with the service provided by you.

I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.

I transferred money, but I think I've been charged a fee for it?

I have a card that expires in the coming month, do I have to specifically ask for the updated card?

Is there a way to find an ATM around me?

Why am I being charged to make cash withdrawals? I thought they were supposed to be free!

I have cash deposit to my account but it is experiencing a problem

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's an error with the rate that is charged.

Exchange rate for my card payment is wrong

From which age can my kids use your service?

I've been waiting for 3 days, why is my withdrawal still pending?

I see a direct debit payment on my app that I did not do

A fee came along with me paying with card

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

If I top up by card, what options do I have re: currency and card type?

I tried to make a top-up and it was canceled, why is that?

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is your exchange rate so bad?

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

I thought you guys offered free transfers. Why was I charged?

My card payment says pending and it hasn't changed

I have a fee showing from last time I used my card.

Do you charge a fee on currency exchange?

What happened to my Top-Up? It's not reflected.

Would I be able to top up as much as I can?

I see a charge of 1L I do not recognize on my statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

I bought something in another currency, but the exchange rate was incorrect.

How can I tell if an AMT will take this card?

How can I transfer money to this account from another bank?

I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?

Is there restrictions on where I can use my card?

For SEPA transfers, what kind of charge will be applied?

from where are coming your exchange rates?

Why did I get declined during a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please explain why the exchange rate for the item I bought is wrong?

Why am I being charged the wrong currency exchange when I purchased something abroad?

Tell me why there is a fee for a card payment.

My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?

There is unusual activity on my account and I believe someone took my card.

Can you tell me why I was charged $1 for a transaction?

My recent transfer didn't go through - why not?

why does my statement contain an extra fee?

How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my exchange rate a different amount than usual?

What if there is an error on the exchange rate?

Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

Transaction refund missing from my statement.

Why did my transfer fail?  What can I do?

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

I thought I would have received my new card at this point.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: An incorrect exchange rate was applied to an item I bought.

The exchange rate for my payment last Saturday must be wrong because I was charged extra.

My new card is here, what's the process for activating it?

I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

What is the greatest number of times that I can top-up?

I think the exchange rate for my for my cash withdrawal is wrong

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

I don't understand why I'm being charged for using my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate is incorrect for something I bought

Why was the exchange rate so wrong when I bought something!

I did not make a cash withdrawal that is on my statement

I tried activating my card and it doesn't work how do I solve this problem?

What should I do since my card is trapped in the ATM?

How long do I wait for a transfer to take?

I want to delete my account. How do I do this?

Do the disposable cards have a transaction limit?

I need a quick transfer from China.  How long would that take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged the wrong exchange rate on a purchase

My exchange rate was wrong for an Item I bought!

What currencies can I not hold many in, if so what are they?

Is there any way i get a disposable virtual card as well?

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

How long should I have to wait before I see the transfer in my account?

I have not received the completed transaction.

Can my account me accessed by a thief?  I was mugged.

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.

Why was I charged extra on my last UK pound to Russian ruble exchange?

I want to cancel a transaction from this morning.

I have a problem with a transfer. It didn't work. Can you tell me why?

In the App I see a payment that is not mine.

Can you please help me in canceling my order.

Can I track when my card will be delivered?

My transfer didn't arrive to the recipient

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my exchange rate wrong?

I purchased something abroad, and the exchange rate that was applied was wrong.

I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.

I got less cash than what I specified for through the ATM.

Why was I charged twice for the same transaction?

Can you tell me how I go about activating a new card?

Do I need to convert my currency from GBP before transferring?

You can use it anywhere that accepts Mastercard.

I should not have been charged a fee for cash withdrawal.

My payment has been declined!! What's going on, I thought everything was alright and working well?

how do I find the code to verify the top up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought an item that I was charged a different exchange rate for.

My purchase used the wrong exchange rate

Why are all my card payments being declined?

What was I charged a fee for card payment?

I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

What happens with the duplicate charge in my account?

What is the procedure to transfer money to my account?

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

I am not satisfied with your company.  Close my account.

Can Google Pay be used for top up, please help?

Do I need to pay extra for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's an error in regards to the exchange rate for an item I bought.

They used the wrong rate when I made a purchase with foreign currency.

I need clarity on why my card is not working.

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

I need to know where I can withdraw money.

is there a reason that my payment didnt go through

There's a cash withdrawal that  didn't make that is showing up.

I would like to have a physical card to carry around and use. How can I get one?

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged the wing amount for an item.

There was a problem with the exchange rate on a purchase.

What is the source of the money in my account?

What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?

Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are you sure this is the interbank exchange rate? This rate is really bad.

I purchased something abroad, and the exchange rate that was applied was wrong.

How much does it cost to top up by transfer?

I paid with my card and I was charged a fee

Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.

I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?

What is the process to link the new card?

Its been 3 days, How long will my transfer take to get to my wallet?

Why does my statement show a $1 charge on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't receive the correct exchange rate for an item that I bought.

It seems that the rate I got is incorrect.

Is there something wrong with the ATM? It would not let me pull cash out of my account.

I made a purchase earlier today but it is still listed as pending- when will it go through?

For some reason, the money I added was returned.

A transaction is showing more than once.

I saw I was charged extra for money I withdrew?

Is there a charge for cash withdrawals? I always thought it was free.

Do i have to wait to get the pin or can i set up a pin

Can I change my PIN without going to a bank branch?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate was not correct for the item I bought.

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

I did a transfer.  What is the extra fee?

Why can't I see my refund in my statement?

Will I be charged for adding money using an international card?

Today I was out eating and my card was declined. Why's that?

I was charged and shouldn't have been charged when using my card!

I made a cash withdrawal earlier and it's showing as pending.  What does that mean?

Help! I'm missing money, I deposited a cheque but its not showing on my balance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a higher exchange rate when I bought something abroad?

I think the rate that was applied to my purchase using foreign currency is wrong. Help!

Close down my account.  I don't like your service.

Why am I being charged for transferring money?

Will there be extra charges regarding to adding money into my international card?

Help! When will the card arrive at my home?

Is there any way I could open an account for my daughter?

i made a payment with my card and was charged a fee, why would you do that

How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.

My cash received does not match what has been requested

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Was I charged more than I should of been for a currency exchange?

In regards to my card payment, the exchange rate is incorrect.

My things were stolen and I need to know if I can still use this app.

My card is about to expire.  How do I order another?

looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

Can you please explain disposable virtual cards for me?

There is a payment showing as pending and hasn't posted for a few days.  When will it post?

Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.

Something is wrong, my top-up is gone and I don't know what happened to my money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged extra on my last UK pound to Russian ruble exchange?

My purchase used the wrong exchange rate

I was charged several times for something

What should I do to top up using my Apple Watch?

I've tried using my card multiple times and it keeps getting declined.

I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?

What is the estimated time on an urgent transfer from China?

I'm waiting for the ID verification to go through still, so is it too soon to use my account?

I see a charge for a direct debit that was not me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The fee charged when I changed rubles into British pounds was too much.

My purchase used the wrong exchange rate

Can you tell me more about limits to disposable virtual cards?

I was double charged at a restaurant can you take the second charge off?

Am I getting charged for making a payment?

I transferred some money but the balance stayed the same.

My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?

I don't recognize some transactions.  Is someone else using it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!

The exchange rate was incorrect for an item I bought.

I didn't make the direct debit payment on my account.

Are there any charges for European bank card for top up?

I have lost my card, but need to place an online order! How do I get a virtual card instantly?

I put money in my account a week ago but its still not there, what is happening?

How long will it take to transfer something to China urgently?

Still waiting for transfer to be completed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think the rate that was applied to my purchase using foreign currency is wrong. Help!

the exchange rate on my payment was wrong

Will you charge an extra fee for top ups?

Why haven't I gotten a virtual card yet?

I just did a money transaction but its not showing they received it

I put cash in my account, but I don't see it.

I got my American Express in Apple Pay, why is top up not working correctly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

I made a purchase and was charged at the wrong foreign exchange rate.

I am in the EU. Can I get one of your cards?

Since I need to exchange currencies frequently, would you be able to offer me a discount?

Who do I make a check out to if I want to top off my account?

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

Is there a way to lookup where funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe you charged me too much to exchange my money

I recently bought something abroad but the exchange rate is incorrect. Why?

When will the money from a transfer be made available on my account?

why is there a fee for a payment on my card?

how do i set up my apple pay watch to connect to my account

Can my password be reset if I do not have it?

Do you support countries other than mine?

So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The rate applied to my purchase in a foreign currency was wrong.

Why is the exchange rate for my payment incorrect?

I was wondering, Can I get my pay in another currency?

I am having trouble to verify my identity

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

What should I do about a direct debit that I did not set up?

Is it possible to track the card you sent me?

how many uses are the disposable cards good for?

Can you give me the restrictions of the disposable cards?

Do you offer disposable virtual cards too?

Is there always a charge when withdrawing money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged extra. Was the exchange rate for my payment last Saturday wrong?

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

Will I be able to get both a visa and a mastercard?

I cannot view the refunded amount in my account.

I tried topping up my account but it failed, can you help me?

Last week I put a cash deposit into my account and it is still isn't there.

Which fiat currencies are compatible for exchange and holding?

When will I receive a transfer from europe?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

I want to shut down my account as soon as possible.

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

I have questions about how to transfer money to my account.

Why wasn't my payment to beneficiary X approved?

Where in the European Union can I get a card?

How can I get a refund for an item I purchased but has not yet arrived?

A fee shouldn't apply to me if my card was stolen.

what is the correct exchange rate for getting cash

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something in another country but the exchange rate is wrong

My payment has an incorrect exchange rate.

I have lost my phone or it has been stolen.

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

Please tell me which fiat currencies you support.

Do you know how I can verify that I did a top-up to my card?

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate that was applied for an international purchase was wrong.

The exchange rate is incorrect on an item I recently purchased in a foreign country.

What do I do if I have exceeded all my PIN tries?

There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.

Would I have to pay anything if I need an additional card?

My bill shows the same charge more than once

Are there any extras for exchanging currency?

If I make a mistake can I cancel the transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate for my card payment doesn't seem right.

Why was the exchange rate so wrong when I bought something!

What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.

It appears my top-ups have been canceled.

Is there a way to order a new card while in China?

Is there a reason my new card hasn't arrived?

If I need delivery on a certain day, is that something that could be accommodated?

Why is my 'top up' not showing up in my wallet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't think the charges made when I had currency exchanged are right.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

There is an extra $1 charge on my statement, why is that?

I should not have been charged a fee for my transfer.

Why was my account assessed a fee for an ATM transaction?

Why is there a fee for doing a transfer?

I tried to do a transfer but it didn't go through.

My identity can't be verified for some reason

Card has been received, how will it show up on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It looks like the exchange rates on my card payment are wrong

I want to change the wrong exchange rate.

Could you please help me figure out why the seller has not received their money after I sent it.

Would I be charged any fees if I added money to my account using an international card?

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

Do the disposable cards have any restrictions on them?

Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?

Could you please tell me how to activate my new card?

What are the reasons a beneficiary would be denied?

i need help finding the auto top up option.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received the wrong exchange rate for an item i bought.

There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?

what is going on, i have entered my passcode and its not working

My cash transaction isn't showing on my account

I have a new card and need to activate it

I got charged twice with a duplicate card. How do I resolve this?

I need to know where do my funds come from

I need to find the top up verification code

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was a problem with the exchange rate on a purchase.

The exchange rate is incorrect for my payment.

I received a decline message on a transfer

Why is the exchange rate wrong for my cash withdrawal?

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

Where is my credit card that was to be mailed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the exchange rate on my card wrong?

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

What's your refund policy if I bought an item from you?

My card payment might have been reverted.

My top-up didn't go through; it still says pending. What's up with that?

Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?

Is there an option to top up with a cheque?

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

Why do you guys need to verify my identity?

I did a transfer but it is still pending.

The app declined my top up. What did I do wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bough an item and the exchange rate was incorrect.

I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.

do i have to wait for a physical card before i get my pin

Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

Is it possible to get both Mastercard and Visa card from you?

My card was stolen and used to make several purchases. Please freeze my card so no one can use it.

The ATM gave me less cash than requested

I just deposited cash to my account and can't find it!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I changed the currency, but why is it costing more?

It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!

The rate of exchange for my cash withdrawal is wrong.

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

Any extra charges for exchanging currencies?

I need to move money from one of my other accounts to this one.

Change of location, need to change details

In the app, I see a withdrawal I didn't make.

How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

Why was I charged a random fee for a transfer I made?

Is there a reason why my card was declined when I attempted to withdraw money?

I had a cheque deposited, but I don't see my money yet?

What do I do if I see a cash withdrawal on my account that I don't remember making?

Why do you require identification documents

I notice there's a pending payment on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment had a wrong exchange rate.

What do i do if the exchange rate was wrong for the item i bought overseas?

I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.

I don't have a virtual card - how do I get one?

Will this app allow me to exchange currencies?

I usually don't get charged for transfers, why was I this month?

What should I do if I think my card was stolen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

I purchased something abroad but the exchange rate is incorrect.

Can I make transfers before my identity verification?

Could I get a mastercard if that's reasonable?

Is there a reason why my card was declined when I attempted to withdraw money?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

How much transactions do I get with a disposable card?

I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?

A Bank ATM did not give my card back. What do I do now?

I just got my card and cannot get it to work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you change the rate for the item I bought in a different currency as it is wrong?

I bought an item and the exchange rate was wrong.

What is the reason a transfer shows as pending?

There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!

Where can I located the auto-top up option?

How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.

Do you need to know my first and last name?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was the exchange rate so wrong when I bought something!

Why isn't my purchase exchange rate correct?

Can I have my card delivered on Tuesday?

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

I need to make a purchase online, where is my virtual card?

How long will I have to wait for my money to be in my account?

Am I able to get both a Visa and MasterCard from you?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

There is a direct debit set up that I didn't create.

It's requiring me to verify my identity?

Can I use my virtual card for recurring monthly payments?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment has an incorrect exchange rate.

The exchange rate is incorrect for my payment.

I think there is a mistake.  I am being charged twice.

I haven't gotten my credit card in the mail.

I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.

Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.

I lost my phone and need help so someone doesn't access my account.

I would like to use top-up with my Apple Pay.

Why is my transfer more expensive than I thought?

A seller is stating that they haven't received money yet when the money has already deducted from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I purchased something overseas and the incorrect exchange rate was applied.

I recently bought something abroad but the exchange rate is incorrect. Why?

I seem to be unable to make any transactions.

What to do if my card has been used without my permission?

This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.

Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.

A card has been sent to me, how do I track it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What if there is an error on the exchange rate?

Why is the exchange rate for my payment incorrect?

I just had a wedding and I want to take my spouses name.

How can I obtain a disposable virtual card?

My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

The ATM only gave me 10 pounds when I withdrew 30. What do I do?

Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.

What proof do you need for my identification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate I was charged for a purchase was not right.

My purchase used the wrong exchange rate

When can I expect the transfer to arrive in my account?

How long does it take for the money to show up in my account?

Is there a function where I can top-up automatically?

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

Using your app, would I be able to exchange between USD and GBP?

I bought something online and it says there was a fee to transfer money. Isn't that free?

Will I be charged for topping up my account using a bank transfer?

There's a payment with my card that I didn't perform. I don't know that name shown.

i entered my pin in wrong and got it frozen. how many tries do i have

I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate is incorrect on an item I recently purchased in a foreign country.

My exchange rate was wrong for an Item I bought!

I want to start using my card, how do I activate it?

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

I have been charged twice for the same transaction.

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

I bought an item and now I want a refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't I receive the correct exchange rate for an item that I purchased?

They used the wrong rate when I made a purchase with foreign currency.

What is the point of verifying a top up?

What reasons would cause my card payment to be cancelled?

Is payment required to get a card of my own?

I don't want to give you all my identify details.

Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.

What is the significance of verifying the top-up?

What US cards do you accept?  I only have 1 other.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate for my payment last Saturday must be wrong because I was charged extra.

Why am I being charged the wrong currency exchange when I purchased something abroad?

The exchange rate for my cash withdrawal was incorrect

I just moved. How do I give you my new address?

How can I create a disposable virtual card?

Why do you need me to do an identity check?

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

Does my account have the option to hold multiple currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!

My card payment had the wrong exchange rate

Top-up is loaded into the card and no update.

I have a card payment that I don't recognize. What should I do?

How can I look at where my available cash is coming from?

Everything seems fine with my account, so why did it decline my payment?

It looks like someone besides me ordered something with my card, what should I do?

Why do I see an extra €1 charge on my statement?

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

Exchange rate for my card payment is wrong

Why hasn't the money transfer arrived yet?

I have a charge for something I didn't buy.

I have a payment which has not been approved.

What is with the need to have all my ID information?

How can my boss pay me directly to the card?

Help, I don't know what the PIN is to my card?

Did you deactivate my card it's not working anymore

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

You did not give me the correct exchange rate for an item that I bought.

What is the charge for receiving a SEPA transfer?

Why did a transaction I made charge me $1?

Why is there a charge for $1 on my account?

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

I have yet to receive the cash I added to my account this morning.

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

There is a fee from a transfer that is not supposed to be here!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate is incorrect for my payment.

My card payment had the wrong exchange rate

There is a strange card payment I don't recognise.

Why am I being charged extra when I withdrew money?

I do not know what this cash withdrawal is

I only got $20 of the $100 that I attempted to withdraw.

What do I do if the machine rejects my card?

I have kids and I'm curious at what age could they start to use your service.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I was traveling abroad, the exchange rate was applied wrong.

The wrong exchange rate was used when I purchased an item.

Is it possible to transfer money to my credit card?

How long will my ATM withdrawal be pending?

Can you tell me when the transfer will be completed?

I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

What does it mean if my cash withdrawal is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I recently bought something abroad but the exchange rate is incorrect. Why?

I bought something in another currency, but the exchange rate was incorrect.

My Apple Pay top up with my American Express card is not working? Please tell me why

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

I was declined when trying to withdrawal cash!

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

I think my card has been compromised in some way.

Can I choose between Visa or MasterCard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I bought something abroad, the exchange rate was wrong.

The exchange rate used on your app is really bad. I'm considering closing my account because of it.

What does it mean if my payment is pending?

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

I just tried to top-up and now I'm getting an additional verification message, why?

How can I tell if someone else is using my card?

What is necessary for the identity verification?

What does it mean if my payment has been reverted?

I'm sure I have enough money so why didn't the store accept my card?

There is a strange charge on my debit statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My exchange rate was wrong for an Item I bought!

You did not give me the correct exchange rate for an item that I bought.

how can i add money to my account if you don't accept cash

It looks like my top up didn't work.  Why?

What is the purpose of requiring my identification?

How soon do cards arrive after I order them?

I need a transaction reversed from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In regards to my card payment, the exchange rate is incorrect.

My card payment had the wrong exchange rate

Will I be charged for topping up my account using a bank transfer?

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

I am interested in giving a second card to my daughter, how can I make this happen?

How much will I be charged for a cross-currency exchange?

How do I fix a payment that was reverted

Why do you keep declining my payment?I tried several times with this card and it is just not working.

Bank transfer to account did not show up, please help?

Help me create several temp cards every day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

the exchange rate at which my card payment is at is wrong

I want to transfer money to a beneficiary, but I couldn't.

Why will my transfer not go through?!  Keep getting an error message.

Yesterday I topped up my card. Why didn't it complete as it still pending?

Why are there multiple transactions showing for one purchase?

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

Why did I get a $1 extra fee on the statement?

The card has suffered a security breach.

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

your company is awful, i would like to delete my account please

I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate used on your app is really bad. I'm considering closing my account because of it.

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

I got a strange cash withdrawal in my statement

The app isn't letting me log in, but my info is correct.

How long will a transfer from China take? I need to transfer something from there.

How much can I withdrawal in one month without incurring fees?

Should I order a new card before I freeze my original one?

Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account

I don't know what this Direct Debit payment is.

I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.

I have been charged a fee for getting cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

My purchase used the wrong exchange rate

I can't see my Google Pay top up. Is it not working correctly?

What happens if my card payment is cancelled?

I'm expecting a refund but it's no where to be seen

Does the app allow for exchanges between currencies?

I want to top up my account. What payment methods are supported?

I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged the wrong currency exchange when I purchased something abroad?

I want to change the wrong exchange rate.

Why won't the machine accept my card anymore?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Are there any restrictions on the disposable cards?

I want a virtual card that is disposable

Where do I order a disposable virtual card?

Could you tell me why my cash withdrawal was declined?

I just got my card and cannot get it to work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It seems that the rate I got is incorrect.

Exchange rate for my card payment is wrong

Can I use my American Express card to add money into my account?

I didn't receive the correct amount of cash

I would like to exchange currencies on the app. How do I do this?

I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?

i am express delivering my card to the us, how long will that take

What other currencies are available to change to?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?

My purchase used the wrong exchange rate

I looked on the app and it says I withdrew cash.  I didn't!

I need to reset my passcode. Where do I go to do that?

Please delete my account and personal information.

I am dissatisfied, I would like to close my account.

I need help fixing my contactless. It's not working anywhere I go today.

Why was I charged a fee when making this transfer when I shouldn't have been?

Can I directly deposit my salary to this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my purchase exchange rate correct?

They used the wrong rate when I made a purchase with foreign currency.

I did not get the right amount of cash from the ATM.

How can I receive verification for the source of my funds?

My PIN number was incorrect, and I can't access it.

Can you tell me if I can track the card you sent me?

Can you tell me why I can't make any transactions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: They used the wrong rate when I made a purchase with foreign currency.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

I deposited some money, but the balance has not changed.

Would you be so kind as to activate my card? Thanks

I tried to top up my account and it didn't work

I wasn't able to withdraw money at an ATM

Why hasn't the transfer shown up in my account yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Exchange rate for my card payment is wrong

You did not give me the correct exchange rate for an item that I bought.

Please explain the extra fee when I paid with the card.

I see a charge of 1L I do not recognize on my statement

For SEPA transfers, what kind of charge will be applied?

What countries do your services support?

I just got my new card.  How can I activate it?

what documents do i need to verify who i am

why didnt a transfer to my account process

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

I am not seeing recent cash withdrawal on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.

I want to change the wrong exchange rate.

Explain why my card payment wouldn't go through.

My bag got stolen with all my cards. Can you please cancel my card and send a new one?

Will my card work at all merchant locations?

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

While doing a transfer, it says declined.

Hey I thought transfers were free.  Why are you charging me?

Which countries does your service work in?

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does the fee for exchange change?

I purchased something abroad but the exchange rate is incorrect.

What if I don't want to disclose all of my identity details?

Am I limited on the amount of disposable cards I can possess?

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?

If my card payment isn't working what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: the exchange rate on my payment was wrong

I question today's exchange rate for rubles into pounds. I was hoping for a better return.

Why won't you accept my payment? I keep trying with this card and it's not working.

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

I can't use the app because I got mugged yesterday and they took everything. I need some help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You did not give me the correct exchange rate for an item that I bought.

What do i do if the exchange rate was wrong for the item i bought overseas?

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

What kind of charges should I expect to exchange currencies?

I can't get my Google Pay Top to work. Are there any issues on your end?

I haven't gotten my credit card in the mail.

What methods are available for my friend to send me money?

It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.

What does it mean to have a pending cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I question today's exchange rate for rubles into pounds. I was hoping for a better return.

the exchange rate at which my card payment is at is wrong

I'm not seeing my cash deposit showing up in my account.

I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

I am entering my passcode but getting an error.

Why are my payments not working and show pending?

I need to transfer something from China, How long will it take?

I would like to know where my source of funds came from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate

Why is the exchange rate for my payment incorrect?

I took out money, and didn't get all of it.

I prefer using Mastercard, can I substitute?

I ordered a card and would like to know how to track the delivery progress of it.

I want to give a second card for this account to my daughter, would this be possible?

Which fiat currencies are compatible for exchange and holding?

Which cards and currencies are supported?

There are charges on my card that I haven't purchased.

What do I do if there is a direct debit on my account that shouldn't be there?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a purchase and was charged at the wrong foreign exchange rate.

My card payment had the wrong exchange rate

Will you accept my credit card, it my only one.

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

Are there restrictions on disposable virtual cards?

What physical locations can I use cash to top up?

I am not satisfied with your service.  Close my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the exchange rate for my payment incorrect?

the exchange rate at which my card payment is at is wrong

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

Where can I find the top up verification code?

How long will it take to verify my account?

I would like to reactivate my card that I previously reported lost. I located the card this morning.

I lost my phone and need help protecting it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I purchased something while traveling, and the exchange rate applied was wrong.

I bought an item and the exchange rate was wrong.

I haven't received the money from the check I deposited.

I ordered my card but it hasn't been delivered yet

What are all of the different steps for identity checks?

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

What is needed for the identity verification?

How many different currencies can I have my money in?

I don't have my card after 1 week. What are my next steps?

Where can I find a list of descriptions the disposable cards have?

My phone was left at a hotel and I can't access the app.

What fiduciary currencies are supported for tenure and exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

I bought something in another currency, but the exchange rate was incorrect.

Why can't I buy cryptocurrency on the app?

I don't recognize the direct debit payment on my account.

Can you tell me what this cash withdrawal is?

Why does my transaction have an added fee?

I received a different amount of cash than what I entered.

What kind of fiat currencies are supported for holding and exchange?

How do I reverse a transaction on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I purchased something abroad, and the exchange rate that was applied was wrong.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

I made a transfer and was charged an extra fee!

Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.

What is the highest amount I can top-up?

Why was I charged more than I should have been?

Why is it showing that my account has been charged a dollar that is showing as pending?

I've tried many times to make a payment, but it's not going through.  What's wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is your exchange rate between UK pounds and Russian rubles for my last transaction

I want to change the wrong exchange rate.

Why isn't my cash deposit showing up in my account?

Someone has taken my phone from my hotel room!

Can I choose between Mastercard and Visa?

I have a trip coming up and want to add money automatically.

The app is showing a payment I never made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something in another currency, but the exchange rate was incorrect.

I purchased something abroad but the exchange rate is incorrect.

Why is my card payment still a pending transaction?

Will my pin number be sent with my card?

I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?

Is there a limit to how much I can top-up?

What is going on with it saying my card payment was declined?

No transactions are being accepted, what's wrong with my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought an item and the exchange rate was wrong.

I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.

My Bank is in Europe, how long will the transfer take?

I entered the pin incorrectly too many times and now it is blocked. Can you help?

If I want to select a new PIN what do I do?

I wasn't applied the correct exchange rate when getting cash

What is the average pending time for a transaction?

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?

cash and check deposit has not gone thru

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate was incorrect for an item I bought.

I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.

Where is the tracking number for the card?

My card gets rejected when I try to use it

I made a cash withdrawal earlier and it's showing as pending.  What does that mean?

If I lost my phone, what steps do I need to take to stop someone from using my account?

There's a payment that isn't mine on my app

My new card has not been delivered to my home yet. What is going on?

Money that I have transferred hasn't arrived yet

Why haven't I seen the cash from the cheque I deposited yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The wrong exchange rate was used when I purchased an item.

I want to change the wrong exchange rate.

i received my American Express in Apple pay, is there a reason why top up is not working?

How do I know if i need a disposable card?

Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.

Am I allowed to transfer money to a beneficiary?

Is there a limit for the amount I can top up?

Which locations can I withdraw money from?

how can i get it to add money automatically while travelling

Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to change the wrong exchange rate.

My purchase used the wrong exchange rate

I found my old card. Can I link it back into the app?

Is there a reason that my transfer failed?

If there isn't a lot of money left, will it automatically top-up money?

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

is there a way to see where funds come from

I have an unauthorized direct debit on my account

If I exchange currency frequently, can I get a discounted rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.

I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.

Are you going to charge me to collect the money?

I was mistakenly charged a fee for using my card.

What is the estimated wait time on a US transfer into my account?

What are the steps to finishing up with this account?

How can I set up Google Pay on my device?

I used my card to top-up but the money is gone!

I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.

There is a card payment that I'm not recognizing.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My purchase used the wrong exchange rate

What do i do if the exchange rate was wrong for the item i bought overseas?

What is the first step that I should take after my card has been stolen?

I have yet to receive the cash I added to my account this morning.

I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.

I have a question regarding the PIN of the card?

What should I do since my card is trapped in the ATM?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate was incorrect for this item I bought.

the exchange rate at which my card payment is at is wrong

I just got my new card.  How can I activate it?

Is there a list of ATMs that take this card?

What are the disposable cards restrictions?

I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!

I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

What do i do if the exchange rate was wrong for the item i bought overseas?

I'd like to know what the foreign exchange rate will be.

I couldnt transfer money from my account.

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

Please tell me why I was charged additionally when I used the card.

When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.

How can you assist on verifying my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I purchased something abroad but the exchange rate is incorrect.

My card payment had the wrong exchange rate

Which part of the app do I order virtual cards from?

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

The amount of cash I received was not the full amount

Why is there a fee when I thought there would be no fees?

The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?

What should I do if I think someone stole my details and used my information to make some transactions?

I recently transferred some cash, but the balance has not changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.

What do i do if the exchange rate was wrong for the item i bought overseas?

My account isn't showing a transfer I made.

How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.

Can my account have different types of currency in it.

Can I choose whether I receive a Visa or a Mastercard card?

I heard that you support more than one type of fiat currency, would you tell me which ones please?

Can I have it delivered on the date I need it delivered?

Why is my transfer pending when I already made it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do i do if the exchange rate was wrong for the item i bought overseas?

I bought something abroad and the exchange rate applied is wrong

I'm waiting on a top-up, its still pending

Why is there a charged fee for debit or credit card payment?

Why does a cash withdrawal show as pending?

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

My disposable virtual card isn't working.

I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment had the wrong exchange rate

I bought something abroad and the exchange rate applied is wrong

I still have not received an answer as to why I was charged $1.00 in a transaction?

Can I change my PIN without being physically present?

Why won't my card accept any transactions?

Am I going to be charged for receiving  money?

What age do you have to be to open an account?

I don't understand why there is an extra €1 fee in my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: the exchange rate at which my card payment is at is wrong

I bought something abroad and the exchange rate applied is wrong

Am I gonna be charged for sending out more cards?

Please tell me why the same transaction is showing up on my account more than once.

Do I need any kind of proof for the identity check?

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

I need a refund. This is not what i wanted.

Instruction: Given an online banking query, retrieve another query with the same intent