Question: Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

my cash balance less than what I thought

It does not appear that my message went through.

My Identity verification hasn't passed yet is it possible to use my account?

Can I check my recent refund in my statement?

What currencies are available for my use in holding and exchange?

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.

I must quickly transfer something from China, and I need to know how long it will take.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.

When is my balance going to update, I just transferred some money

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

What should I do if I think someone stole my details and used my information to make some transactions?

the exchange rate is wrong from something I got in another country

i want to get a card but i live in the US

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happened to the transfer I did?

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

It shows that the transfer on my account wasn't allowed.

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

Would you be so kind as to activate my card? Thanks

What is the charge for sending out more cards?

The cash I got at the ATM is still in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.

After transfering some money my balance hasn't changed.

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?

What is the function of the identity check

I tried to buy something and it was declined and my transfers keep getting declined, Why?

Is there a reason for my top up to be cancelled?

I would like to receive my salary in a different currency. How does that work?

How can I look at where my available cash is coming from?

Is there a minimum age for having an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do bank transfers usually take?

It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.

I mistook my pin and now I am locked.  Can you unlock me?

I want to link my new card. Can you help?

Can I put my found card back into the app on my phone?

How can I tell what foreign exchange rate I will get?

I got a declining message during a transfer? please tell me why

I have been waiting for my top-up to complete and it still hasn't gone through.

Can I get some help activating my new card?

How do I get my card back after the ATM swallowed it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.

Why didn't the money I transferred into my account get added to my balance?

If my phone was stolen, do I need to do anything?

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

Why have I been charged a small fee to use my card?

why is there a service fee on my statement?

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.

I've transferred money into my account but the balance is the same

I can't see all the refunds in my statement

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

where can i located the auto top up function?

Why does my identity need to be verified?

There is a  €1 fee on my account I didn't authorize

I did a money transaction and dont have a receipt

Is there a reason to why I was charged twice for a transaction?

I must make several disposable cards per day.

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Question: I had transferred some money but the balance hasn't changed.

There is a missing transfer on my account

I can't figure out how to transfer money into my account.

I tried to used my card in a shop and the transaction was declined.

What do I do if a transaction shows up twice?

Where did my top-up go? I can't find it in my wallet

Can I receive payments in another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

When will the money from my bank transfer be available?

My card got trapped inside an ATM, what should I do?

Is there a limit to the number of disposable cards I can have?

I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?

Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this

Help me order a new card that's going to be expired soon.

I haven't been able to complete any transactions on my card today. Do you know what's wrong?

Does the app allowing exchanges between USD and GBP

I'd like to make some changes to my personal information.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!

How long does it take for a bank transfer to show on my balance?

What are the fees for using a European bank card?

How long does it take to make an urgent transfer from China?

I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?

How come I can't put money in my top up account?

after i got married i need to change my name

I get a "decline" message when doing a transfer

I seem to be having trouble with my Google Pay Top. Can you please help?

I tried to make a transfer, but it didn't work.

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Question: I did a money transfer to my account and it is not showing there.

Can I add money to top up my account via a bank transfer?

When exchanging currencies, is there an extra fee?

What currency can I use to pay for a top up?

I need money put into this account from another one.

Can I choose between Mastercard and Visa?

I made a purchase this morning, and it is showing as pending.

Are there limitations to what currency I can hold?

Am I going to see a charge for a SEPA transfer?

I thought transfers were free. Why was I charged to transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a bank transfer from my UK account today, but it's not showing.  Can you check status?

I added money through a bank transfer and it is not showing in my balance.

I need multiple cards per day, and they all have to be disposable.

Was there a number to track that I could get?

Why is there a €1 charge on my statement?

Where do I order a disposable virtual card?

Can I transfer money using the SWIFT service?

I have a cash withdrawal that I do not recognise.

The rate of exchange for my cash withdrawal is wrong.

There is a single payment on my card which shows as pending.

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Question: When will my transfer process?

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

Please let me know how to change my PIN?

I do not feel comfortable verifying my identity.

what is the correct exchange rate for getting cash

How do I get a new card when my old one expires?

How can I get my money back for a payment i didnt make

What are the steps for my friend to send me money?

I was charged the wrong exchange rate on a purchase

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?

There is a missing transfer on my account

I have transfered to my account before but it is being declined now?

How long does it take to show a deposit I made to my balance?

Why wouldn't my contactless work for the metro?

I wanted to know why a top-up I made has been reverted.

I am unable to activate my card, it won't let me.

I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?

I withdraw money abroad but I didn't get the right amount.

How long will it take for my cash withdrawal to no longer show as pending?

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Question: When is my balance going to update, I just transferred some money

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

And do you have virtual cards instead of physical ones?

What is the reason for my beneficiary to be disallowed?

What fees are charged for a physical card?

unhappy with service need to delete account

What is the $1 transaction on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still waiting for a transfer I did

i want to get my salary deposited as pesos?

I cannot get to my app, what should I do?

What's the procedure with currency exchange?

THere is some cash that is showing up on my app.

Why couldn't I transfer to a beneficiairy?

There is a payment that I made that hasn't gone through yet.

Why would a cash withdrawal still be pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The transfer on my account is not showing up.

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.

Do you provide currency exchange to Euros?

Why can't I get my top up to work in Apple Pay?

I'm interested in getting a virtual card.  How do I get one?

Is it possible for me to track the card is was mailed to me?

A duplicated payment was made for something.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

I am still waiting for verification.  Can I use my account before I am verified?

I need to transfer money into this account from my other bank account.

How long will a cash withdrawal be pending?

Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money

Why have i been charged a fee for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.

How can I fix my bank transfer to show up on my bank account?

I am not seeing recent cash withdrawal on my account.

I was charged a hidden fee when I paid with card.

I want to top up by transfering accounts, What do I do?

Why was a fee charged to me for transferring money?

Can you tell me the names of the fiat currencies that I can use at your institution?

I'm noticing a payment/purchase at a company that I don't recognise.

What forms of ID do you need for identity verification?

Do i have to top-up with my credit card before I can transfer?

I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

when does my balance update for a transfer

A payment in my account was made by someone I don't know

The card payment is declined.  Please inform me why.

How do I set up an account for my children?

Why doesn't the person I sent money to see that transfer yet?

Can I have money in more than one currency in my account?

Why did the ATM take my card and keep it?

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Question: For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.

How long does it take for a transfer to post

I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?

My last ATM request did not go through due to a declined card. Please cancel the request on my account.

I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

I don't think the exchange rate was right.

One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

My top up is not showing up in my wallet!

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Question: I have transferred some money but the balance hasn't changed

What are the age requirements for service?

Can you tell me why I wasn't able to complete my transfer?

My card gets rejected when I try to use it

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Question: My transfer to my account is missing.

I just got married and I need to change my name

I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?

Can you help me reset my passcode? I forgot it.

Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!

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Question: I recently transferred some cash, but the balance has not changed.

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

How many active transactions can I make with a disposable card?

I have a strange transaction for £1 on my statement, what is that?

I would like help to revert a transaction I did this morning

The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

How long will the $1 charge show as pending?

Why was I not able to complete my transfer?

I was mistakenly charged a fee for using my card.

I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't the money I transferred into my account get added to my balance?

Why can't I see a transfer to my account?

In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?

I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

Is there a charge for using an European bank card for top up?

Where can I find the verification code for a top-up?

I didn't receive the amount of cash I requested for the ATM.

how can i get it to add money automatically while travelling

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I see a transfer to my account?

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

Please explain why the funds I added were returned to my account.

How do i find my top-up card's verification code?

Someone else made a Direct Debit transaction on my account

What is the maximum number of transactions I can do with a disposable card?

I withdrew money and got a fee, please explain

What does it mean if it says that my payment is pending?

How do I edit the personal details on my account?

I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.

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Question: I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

How long does it take for a transfer to post

Can you tell me my code to get into the app?

I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.

I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

I tried to pay with my card and it didn't work

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.

The exchange rate for the money I took out in a foreign country is wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.

Please can i get a disposable virtual card as well?

I am upset with your service.  Please delete my account.

I recently purchased something, and the exchange rate was wrong.

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do I need to wait to see an update after I make a bank transfer?

I transferred money to my account but it is not showing.

What is limit of disposable cards  I can make per day?

Please explain to me the process of getting a virtual card.

Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.

My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.

Is there something wrong with the ATM? It would not let me pull cash out of my account.

Am I able to use my American Express to add money to my account balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does transfers take?

Is something wrong with my account, my balance didn't change after I transferred some money

Can Google Pay be used for top up, please help?

Why did I get charged a fee for my card payment?

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

What are the cards and currencies that you support?

Do you have a tracking number for the card I was sent?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is something wrong with my account, my balance didn't change after I transferred some money

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?

Someone withdrew money from my account, and it wasn't me.

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

Using international ATMs messes up the exchange rate.

Why is top up not working if I use my American express with my apple pay?

Do you charge if I use a European bank card for top up?

My app was on the phone and I was mugged.  What do I do?

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Question: When will my transfer come through?

Could you help my figure out the exchange fee?

I see cash withdrawal activity in the app that is not mine.

Tell me the currencies that you support.

Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

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Question: How long do I have to wait for my bank transfer to appear in my account?

I transferred money but the balance did not update.

I'm trying to verify my top up card, how do I do that?

If my phone was stolen, do I need to do anything?

Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?

What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

Can my password be reset if I do not have it?

My money disappeared right when I tried to top up

I can't find my phone and I'm worried someone is going to use it

Why do you need so much id info from me?

Are there any express fees if i want my new card faster?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer but my balance hasn't been updated

I am wondering about a transfer from a different country that doesn't show up yet?

My refund has not arrived, and I am unsure why. Who do I contact?

Why can't my beneficiary access my account?

Does it cost much or take long to get a new card? Mine is about to expire.

What flat currencies do you use for holding and exchanges.

Can I tell if my top off didn't work?  It doesn't seem to have.

It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.

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Question: I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

My balance doesn't include my latest transfer

Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.

When using my card I was charged a fee for doing so, why?

I was not able to use the ATM to get cash

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

How does the exchange rate work on this app?

Why has my money been returned back to my card.

I want to top up my account with a cheque

What all is needed for the identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I see an updated balance after a transfer?

Why hasn't the money I transferred into my account shown up yet?

How long will it take for my money to be deposited?

I do not know why I was charged for the $1 transaction.

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

I'd like to know where my funds come from.

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

do you offer refunds? i would like to return purchase.

Was there a way for me to get tracking for that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?

Why hasn't the money I transferred into my account shown up yet?

How can I move money from my account at a different bank to the account I have at this bank.

How do I query a payment on my card? It looks like I have paid for the same thing twice.

I got charged a fee that shouldn't be there from my cash

My app shows a direct debit that isn't mine.

I need several disposable cards made per day.

Is it possible to get both a Visa and a Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my balance the same after a transfer?

Why isn't the transfer to my account showing up?

Is the ATM broken? I can't get cash from it.

I did a cash deposit to my account but it doesn't show up

Where is the card I ordered 2 weeks ago?

How can I find out about an extra fee on my statement?

What documentation do you accept for the identity check?

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My latest transfer seems to be missing.

I transferred some money but the balance stayed the same.

Why was I not able to complete my transfer?

Could you explain why my card payment did not work?

The ATM cancelled a transaction on me when I was trying to get some cash out.

While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.

How do I dispute a debit that I didn't make?

I might have been charged on my debit statement by fraud.

I put some money in my account the other day but now its gone? Why is this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't the money I transferred into my account shown up yet?

It has been a couple of hours but I do not see my balance updated, can you help?

What is the verification process for my card?

I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?

A foreign purchase I made has the incorrect rate applied to it.

I was charged more than once in a single transaction

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

Do I have to go somewhere to activate my card?

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Question: Where is the transfer to my account?

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

I would like to change my name after marriage.

I want to transfer money to a beneficiary, but I couldn't.

Is it possible to hold money in multiple currencies?

I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?

Why am I unable to withdraw my money through this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I fix my bank transfer to show up on my bank account?

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

Which flat currencies can I use from you?

The exchange rate for my electronic payment is incorrect.

I think my transfer failed. What do I do now?

Is this card available to United States Residents?

Help me. My transfer was declined. How could this happen?

Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

I have an account at another bank, but I want to transfer some of the money to my account here.
.

I wasn't able to withdraw money at an ATM

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my money transfer shown up yet?

How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay

Please provide me with the restrictions of the disposable cards.

I was using a foreign currecy to make a payment and the applied the wrong rate.

I deposited a cheque with some money, but the balance hasn't changed.

Why do you need so much id info from me?

Why was I charged an extra fee when paying with card?

I forgot what my pin number is and now am blocked can you help me get in?

The money has not yet been placed in recipients account.

Could you please help me figure out why the seller has not received their money after I sent it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.

How long do bank transfers take to clear

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

i need a refund right away but the funds aren't available in my account

I shouldn't be charged any fee for transferring .

It's been two weeks and I haven't gotten my card, what do I do?

Please help! I need a refund on a transaction on something I bought and I need the refund right away!

What do I have to do to prove my identity?

When I add money to my international card do you charge a fee to do so?

Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.

How much would I be charged for a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a transfer to post

Is my card ready for use or does it need activated and if so how?

Is it possible for me to top up with cash?

How come my refund hasn't appeared on my statement?

What caused my cash withdrawal to be declined?

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

You applied the wrong exchange rate while I was traveling outside the country.

Please tell me why I was charged additionally when I used the card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?

I added money through a bank transfer and it is not showing in my balance.

Is there any amount in which I would get cut off from topping up?

I would like to change the the PIN on my card.

my balance has not changed, despite depositing a cheque

My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?

How long am I to wait before the transfer gets to my account?

Is American Express supported for adding funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After I transferred money the balance remained the same.

How long before a bank transfer shows up in the account?

I got less than what i asked for in the ATM, why?

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

Can you tell me the status of my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The other bank confirmed a transfer I made, but this account is not reflecting it yet.

How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked

What are the steps I need to do if I have a stolen card?

How can I see the progress of delivery of the card that was sent?

Do you offer disposable virtual cards too?

I put money into my account in the form of a cheque, but my balance did not change.

You did not give me the correct exchange rate for an item that I bought.

I didn't make a payment that shows in my app.

I want to know why my top-up was reverted

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

Why isn't the transfer to my account showing up?

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

How can I find the source for my available funds and money?

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

I am interested in a Visa or Mastercard. Do you offer them?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

How long before a bank transfer shows up in the account?

Where are the ATMs that accept this card?

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

why is there a service fee on my statement?

What was the cause for my card to be declined?

Is there an option to top up with a cheque?

My refund has not shown up in my account.   Where is it?

What do I do if I see a transaction on my card that I don't recall making?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: when does my balance update for a transfer

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

Please can i get a disposable virtual card as well?

Which flat currencies can I use from you?

Will you accept my credit card, it my only one.

Can you tell me where to find top up by cash deposit?

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

I have a transfer from the US, How long is the wait?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred money to my account but it is not showing.

My balance doesn't include my latest transfer

I want to use my card, how would I activate it?

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

I am interested in cancelling a purchase

I was issued a card about a week ago. why hasn't it come in yet?

Do I need to order a new card if mine is expiring?

When can I expect money to be transferred to my account?

My card is expiring soon, How do I order a new card?

I think my top up may have been reverted, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?

After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

How long does it take for pending to go through

I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

How do I dispute a debit that I didn't make?

What is the reason for the identity check

If I don't live in the UK, can I still get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't see the transfer that I put in.

How long does it take for money to transfer as my balance hasn't been updated

Is there a charge for exchanging foreign currencies?

Why hasn't the transfer shown up in my account yet?

Why was my transaction charged an extra fee when paying with my card?

I did a transaction this morning and now I want to cancel it.

Please help revert my transaction from this morning.

How do I know what the exchange rate will be when I make an exchange.

How do I order a new card? The current one is about to expire.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the money that I transferred.

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

Do I need to convert my currency from GBP before transferring?

I want a reason as to why my beneficiary is not allowed?

My wallet was stolen and all my credit cards were in there.  HELP?!!?

My card was declined but it shows as multiple charges?

My PIN number was incorrect, and I can't access it.

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

My statement has a charge that shouldn't have been made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why the transfer isn't showing up on my account?

what amount of time does it take for a transfer to reflect and be available

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

do you offer refunds? i would like to return purchase.

I can't freeze my account as I need the card as I am traveling, how do I change my pin?

How do I find the code needed in order to verify my top-up card?

my exchange rate looks wrong for my last payment

I do not recongize a payment in my account.

I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

I did not ask for the amount of cash that I received.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok

After transfering some money my balance hasn't changed.

Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!

I was charged a fee for withdrawing cash.

Can it specifically be delivered on a certain date?

I made a cash deposit, but it hasn't shown up in my balance yet.

i accidentally entered in my retailers information, what should i do next

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After transfering some money my balance hasn't changed.

How long do bank transfers take to clear

There was an extra fee when I paid with my card, why was i charged this extra fee?

How long do cheques take to post to your account?

Am I going to see a charge for a SEPA transfer?

Why is a transfer I did recently still processing?

I just received my card and I'd like to activate it.

I need help finding the verification code on the top up card.

Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.

I transferred money but the balance did not update.

The disposable cards, what are they for?

The exchange rate for my cash withdrawal was incorrect

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

How long does a payment usually show as pending? Is it normal that mine is still pending?

Why did I get charged one pound seemingly randomly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.

Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.

How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.

I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?

I think my card is broken or something. I tried using it and it wouldn't go through, please help.

What does it mean if my payment was reverted?

Where do I find the verification code for the card I'm topping up?

Help me delete my account.  I am not satisfied with the service.

How do I tell if my top up was reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It has been a couple of hours but I do not see my balance updated, can you help?

What does it mean when it says that I have a payment that is pending?

There is a fee from a transfer that is not supposed to be here!

Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow

There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Although I transferred some money, it has not as of yet, arrived.

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

Why are you asking so many questions about who I am

Is it normal to see a fee for transferring money?

My contactless stopped working today no matter where I try to use it. How do I get it to start working again?

I got less cash because of the exchange rate.

Is it possible for a person who lives in the US to get a card?

I didn't make a payment that shows in my app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for money to reach my account?

I am wondering about a transfer from a different country that doesn't show up yet?

I want to transfer money into my account, what do I do?

Although I am not located in the UK area, may i still receive a card?

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

Can you tell me what I need to do to have my pin changed?

Why is top up not working for my apple pay app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

I went to look at my top-up and it was canceled, can you tell me why this happend?

my check or cash deposit has not shown up

I need to transfer money into this account from my other bank account.

How does a disposable virtual card work?

I have transfered to my account before but it is being declined now?

I am seeing in the App a some cash withdrawal that I did not do

Why do you keep declining my payment?I tried several times already with this card and it is just not working.

Verifying the top-up seems like a hassle.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred some money but the balance stayed the same.

Is there any type of fee for currency exchange?

Are there cash machines where I can change my PIN?

Should I complete my security verification before I can use my account?

I am inquiring about why there was an extra fee charged when I used an ATM.

Is it possible for me to top up with Google Pay?

I was charged extra when I made a cash withdraw, why?

Is it possible to exchange currencies on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When does a UK transfer show up?

Why isn't the transfer to my account showing up?

I don't recognize the direct debit payment on my account.

Why is the transaction to my friend still pending?

I was supposed to get a refund but it is not showing up on my card

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

Can you accept my other card from the U.S.?  It is the only other one I have.

How long does it take for my physical card to be delivered.

What is the fee charged for using my card?

Is it simple to transfer money using my credit card?

I want to use my card, how would I activate it?

Will there be a charge for topping up by account with a SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I added money through a bank transfer and it is not showing in my balance.

There is a missing transfer on my account

I have a new phone number and need to edit my contact information.

What is the identity verification process?

My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?

Is there a limit on how much I can top up?

I lost my phone! Will my card still work?

I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what amount of time does it take for a transfer to reflect and be available

My balance doesn't include my latest transfer

My withdrawals were going smooth until I got declined today. What is going on?

I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?

Why was I charged extra on my last UK pound to Russian ruble exchange?

How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.

I need help with understanding why my card is not working.

2 weeks ago I ordered my new card.  It isn't here.  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.

How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked

I tried to deposit a cheque into my account and it is not letting me.

Can you tell me why I wasn't able to complete my transfer?

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

Can I receive my salary with this in another currency?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

What do I do to lock my phone after losing it so my account isn't accessed

Asked for $100 but only got $20. Why would this happen?

Can you please tell me why my transfer failed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my transfer not showing

Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.

Can you explain the various transaction times shown on my statement?

I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

My card rejected a cash withdrawal. Why?

There is a direct debit payment that I did not make.

What do I need to do to exchange my money?

I can't verify identity through the app.

I got the incorrect amount of money given to me from my account

Why did the cash deposit not show up in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long before a bank transfer shows up in the account?

Why isn't the transfer to my account showing up?

I can't see a verification code anywhere

I got charged a fee that shouldn't be there from my cash

I noticed a duplicate charge on my statement.

How do I tell if my top up was reverted?

What do I do if I see a transaction on my card that I don't recall making?

Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't the transfer to my account showing up?

How long do bank transfers take to clear

my cash balance less than what I thought

My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?

What top up charges are there for US cards?

I'm not able to activate my card how do I fix this problem?

May I get one of your cards?  I live in the EU.

I don't know what's wrong with my card, but it has not worked at multiple places today.

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

Why didn't my transfer to a beneficiary happen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am wondering about a transfer from a different country that doesn't show up yet?

How long does it take for a bank transfer to show on my balance?

What am I going to need in order to activate my card?

Any chance of getting the card outside the UK?

How can you assist on verifying my identity?

I need assistance addressing a direct debit that I did not do myself.

what currencies can I receive my salary in with this?

How do I find out where my funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my transfer isn't there

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

I need to transfer something from China, How long will it take?

I asked for more cash than what was received

I am not able to make a purchase because there is an issue with my card

From what countries can I use an account?

Please tell me how disposable virtual cards work?

Please can i get a disposable virtual card as well?

Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!

There is a payment showing as pending and hasn't posted for a few days.  When will it post?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is  my balance not updated?

What is the source of your exchange rates?

I was not able to receive the correct amount of cash.

Got only $20 when I tried to withdraw $100.

I just moved. How do I give you my new address?

The terminal I paid at wouldn't take my card. Is something wrong?

What fees are charged for a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

I transferred some funds but I don't see it

How do I dispute a direct debit transaction?

My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?

I have transfered to my account before but it is being declined now?

There is a payment done with my card which i definitely did not do.Never seen that name before.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a bank transfer to show on my balance?

The funds I transferred are not in my account

I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.

what are you going to use my identification details for?

There is a withdrawal in my account I didn't make.

There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!

I made a check deposit but the cash hasn't arrived in my account yet.

Can I tell if my top off didn't work?  It doesn't seem to have.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me find the transfer that I did.

I transferred money but the balance did not update.

How do I get a virtual card on my device?

The ATM didn't give me the amount I asked for

And do you have virtual cards instead of physical ones?

Tell me what I need to do to activate my card.

What is the present state of the exchange rate?

Why can't a beneficiary receive a money transfer from me?

What kind of businesses will take my card?

Why is this fee being charged to me after using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.

How can I fix my card if the contactless function didn't work this morning?

How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

do you have a fee for receiving a SEPA transfer?

Is there a fee associated with using foreign exchange ATMs?

I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?

A seller is stating that they haven't received money yet when the money has already deducted from my account.

What do I do if i accidentally broke my card?

Why is verifaction required for my Identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is it taking so long to update my balance transfer?

I've made a bank transfer but the money doesn't seem to be in my account.

I have a fee showing from last time I used my card.

Can I change my PIN without going to a bank?

What reasons could cause my top up to be reverted

My card is about to expired what will happen?

Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.

The exchange rate used on your app is really bad. I'm considering closing my account because of it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The money that I have transferred hasn't arrived yet.

The funds I transferred are not in my account

I'm waiting for my transaction to complete.

Can you tell me what the disposable cards are used for?

Can you tell me why my card payment did not work?

The cash withdrawal I took seems to be off. The exchange rate is wrong.

I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

I got a new address and need to change my old one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for money to transfer as my balance hasn't been updated

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

Do I need to pay extra for exchanging currencies?

What's the reason my new card hasn't come?

What's the maximum amount I can top up my card with please?

I found the exchange rate for my cash withdrawal is wrong

I see a charge for a direct debit that was not me.

Why hasn't my refund been appiled to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.

There is a missing transfer on my account

Someone has stolen my phone, what should I do?

What is the process for unlocking the pin?

I have a disposable virtual card. Is there a limit to how many times I can use it?

I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?

Will the transfer show up in my account soon?

I need to make a transfer but it keeps getting declined I need Help!

Can you tell me the restrictions for the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The funds I transferred are not in my account

I've made a bank transfer but the money doesn't seem to be in my account.

What is the reason for my beneficiary to be disallowed?

What is the process to get a new card when your old one expires?

Which establishments will accept my card?

How can I hold and exchange fiat currencies?

Do you charge extra for exchanging currencies?

Do I need to order a new card before it expires?

Is this app capable of exchanging currencies?

I purchased something abroad but the exchange rate is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will the money from my bank transfer be available?

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

Can you unblock my pin because I put the wrong one too many times.

Do you offer disposable virtual cards too?

from where are coming your exchange rates?

What if I type in the wrong PIN too many times?

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

Please tell me the types of currency I can hold.

do i have to talk to someone to close an account or can i in the app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My balance doesn't include my latest transfer

Why are you asking so many questions about me?

Should I keep waiting for my card to be delivered?

I'm not able to activate my card how do I fix this problem?

Please tell my why I was charged a fee for using my card?

How do I get my card back after the ATM swallowed it.

Will you assess me more fees if I top up with an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay

Do I need to select a preference to receive my salary payments in GBP and, if so, where?

I cannot make a transfer to another account.

I have to quickly transfer something to China. How long will it take to arrive there?

I received the wrong exchange rate for an item i bought.

How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred some funds but I don't see it

I would like a disposable virtual card, could I get one?

Help!  The app has an ATM withdrawl that I didn't make.

I still don't have a card. How do I get one?

Which foreign currencies do you accept for adding money?

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

I made a cash deposit, but it hasn't shown up in my balance yet.

Since I just got married I need to change my name.

Is there a transaction limit on a disposable card?

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked

I've made a bank transfer but the money doesn't seem to be in my account.

I was getting cash and the card got stuck inside

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

I've been waiting for a refund where is it?

Why wouldn't my contactless work for the metro?

Can I top up my account with Google Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a missing transfer on my account

What form of payments can I use for topping up?

What is not accepted in order for me to top up my account?

my card payment has been declined, do you know why?

Tell me what ATMs allow me to change my PIN.

There's an unauthorized direct debit in my app.

What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.

I was using foreign currency at an ATM, but the rate was typed in wrong.

Why do I get a fee every time I transfer?

There is payment showing that I didn't do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do transfers take to go though

should i contact customer support if i can't edit details

When will I receive a transfer from europe?

Why is the cash transaction still showing as not completed?

i live in portugal. do you operate here?

Where did the  €1 fee in my statement come from

Whats the process of tranfering money into an account?

I received a refund, however I cannot see it in my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've transferred money into my account but the balance is the same

I transferred money but the balance did not update.

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

Can I select my card scheme or do you choose it for me?

My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?

I need several disposable cards made per day.

Everything was stolen from me.  I can't use the app.  Please advise.

Could not complete transfer, states 'declined'

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

I've made a bank transfer but the money doesn't seem to be in my account.

What are the reasons why a card payment would be declined?

I'm still waiting for my top-up to go through

What's the tracking on the card you sent?

I bought something while traveling, and the exchange rate was wrong.

What happens when a payment is reverted?

I found my card, am I able to put it back into the app?

Out of the blue, my card stopped working.

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

What if I need my salary in another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred money but the balance did not update.

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

I think my phone was stolen. What can I do?

My card got charged twice for the same thing!

Why isn't my Google Pay top up working for me? Did I do something wrong?

I cannot get to my app, what should I do?

There is an unauthorized payment in my statement.

Why did the funds not transfer to another recipient?

My source of funds require verification.

Can I apply for one of your cards if I live in the EU?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've made a bank transfer but the money doesn't seem to be in my account.

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

I'm interested in holding and exchange for flat currencies, what do you support?

Can you please tell me why I cant get money from the ATM?

There is a direct debit that I didn't set up, what should I do?

What fees are there for adding money using an international card

I don't recognize a purchase that was made with my card.

If I don't have much money in the account can I auto top-up?

I haven't received my virtual card yet!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do bank transfers take to clear

I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.

What do I do if my card is about to expire?

I am having problems with my contactless.

Help me. My transfer was declined. How could this happen?

Can you explain more about why should I verify my identity?

Can this app be used to exchange currencies?

I need to move money to another beneficiary. Why is it not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

Can you tell me where my funds come from?

Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?

Why was my exchange rate a different amount than usual?

Do I have a $1 extra fee on the statement?

There is a record of payment I never submitted on the app.

What are the guidelines for the disposable cards?

What is the reason my payment was not accepted?

Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money

Help! I think someone has made a cash withdrawal with my card!

I entered a wrong PIN too many times. How can I fix this?

What can I do with a disposable virtual card?

Why was I charged a fee for withdrawing money off my card?

What's the fee for exchange of foreign currencies?

If my card becomes expired what can I do?

How can I top up my card with another card?

What physical locations can I use cash to top up?

My withdrawal from the ATM was cancelled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i didnt put that money in my account

Help!  The app has an ATM withdrawl that I didn't make.

Why was there an extra charge because I used my card to pay?

Can I already use my account although the identity verification has not passed yet?

I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?

What stopped my transfer, from being accepted?

I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?

I don't understand why I was charged extra for withdrawing money?

What is the reason why the transfer shows as pending?

I found a direct debit I would like to dispute

Is there a way to see my money's source?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My app says I withdraw money from my account from an ATM.

There is a cash withdrawal on my statement that I did not make

Why would my payment have been returned to my account?

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

I'm having difficulty verifying my identity.

I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.

As my kids get older are they able to get set up with their own accounts?

how can i get it to add money automatically while travelling

How can I get my money that I didn't get from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would the app show a withdrawal that I did not make?

I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.

How many active transactions can I make with a disposable card?

My friend wants to send me money, can she?

When will my transfer from the US get here?

What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.

Can I get a card although I'm not in the UK

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.

Please help me figure out the reason for the odd withdrawal amount from my account?

How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.

How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked

I noticed my card payment was cancelled, can you tell me why?

I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!

Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.

I used my card to make a payment and wondered why the payment was reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a withdrawal in my account I didn't make.

I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?

The exchange rate for me was wrong when I was abroad.

I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?

Is there a top-up fee if you add money in USD?

Under what condition will my payment revert?

Why hasn't my withdrawal shown on my statement?

Why is my card being declined when I try to do a top-up? How can this be immediately resolved?

My money disappeared right when I tried to top up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!

I am seeing unathorized transactions in the app, on my account.

I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.

I need to make a transfer from Europe, how many days does this take?

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

The app isn't letting me log in, but my info is correct.

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?

There are duplicate transactions on my account

I am unable to transfer money. I believe it is not working because it states it was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see in the app some cash was withdrawn, but it's not mine.

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

Is there a reason my cash withdrawal was declined?

I recently made a transfer that I would like to cancel

What does the bank charge for lost or stolen card replacements?

Why did my payment go back to my account when I bought something?

Are there any restrictions for the disposable cards?

If I want to topup by card, how do I do it?

My card will expire next month, will I need to order a new one?

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a cash withdrawal that  didn't make that is showing up.

I am seeing in the App a some cash withdrawal that does not belong to me

Am I getting charged for making a payment?

Help me figure out why my transfer was declined

can I choose delivery times to suite me?

Will you accept my salary if it's in another currency?

Why isn't the transfer I made to a friend showing?

Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.

I sent a transfer and it has been pending for awhile. How long will it stay pending?

I'm not able to withdraw money from the ATM but I'm not sure why.

How can I go about resetting my passcode?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: According to the app, I got cash from an ATM but I haven't made any transactions.

A cash withdrawal has been done that I didn't do.

If I see a payment in the app that I don't recognize, what should I do?

How did you arrive at the rate of exchange? I thought that I would get more cash.

The cash withdrawal I took seems to be off. The exchange rate is wrong.

I would like a virtual card...how do I get one?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

I don't want this account anymore, how do I delete it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

The app says I made a cash withdrawal that I didn't make

I need to know which flat currencies are supported by you.

Will I be charged for exchanging foreign currencies?

I want to find out what happened to my new card?

How long will it take for my money to be deposited?

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

I just transferred some money into my account and do not see it updated yet, can you assist?

What is the identity verification process?

I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.

What are the acceptable currencies for adding funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am confused why there is cash I did not accept in my account

I have a cash withdrawal on my statement that I am unsure of.

Why did I get declined when trying to get cash?

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

What can I do about a direct debit transaction on my card that I didn't make?

I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.

Rates were applied wrong while using foreign currency at an ATM.

How many disposable  cards are available per account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not get the cash that is showing up in my app.

Some cash was withdrawn in the app, but I did not do it.

I tried activating my card and it didn't work

I couldnt transfer money from my account.

Will you assess me more fees if I top up with an international card?

Can you tell me how to get a disposable virtual card?

I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

I don't know what this Direct Debit payment on my account is for.

Why didn't I receive all the cash I requested?

Why are there additional fees for transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app is showing a cash withdrawal that I didn't make.

Why is there some cash that I did not deposit in my account?

How long will it be to get this new card?

I froze my account, but how do I order a replacement card?

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I would like to exchange currencies on the app. How do I do this?

I was needing you to see if the exchange rate is correct from when i got cash

I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone withdrew money from my account, and it wasn't me.

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

I just got refunded for my purchase over two weeks ago

The rate applied to my purchase in a foreign currency was wrong.

Can you tell me more info about virtual disposable cards?

There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?

Is there an age limit to open an account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I see a cash withdrawal on my account that I don't remember making?

There's a $200 withdrawal on my statement that seems fishy to me.

Do you know which businesses will accept my card?

Can you tell me exactly what fees I will expect to see in regards to your cards?

I believe that the rate of exchange for my cash withdrawl is incorrect.

In what way can I change my PIN and where do I need to be?

Would I be able to top up as much as I can?

Please give me both a visa and a mastercard.

Why are my payments not working and show pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me figure out the reason for the odd withdrawal amount from my account?

My wallet was taken and I see that someone is using my card!   Please help me!

What are the benefits of a disposable card?

Do I need to do anything special for my friend to send money to my account?

What's the tracking on the card you sent?

I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?

Can you explain why I was charged extra when I used the card?

What does it mean if it says that my payment is pending?

I accidentally made a payment to a wrong account. What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.

Someone else used my card to withdraw cash from an ATM

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

Why is my cash request and the amount I received different?

I would like to edit my personal information .

I received less cash than the amount I specified in the ATM.

Will I be charged any fee for receiving money?

Why won't the ATM let me withdraw money?

My card has an expiration date, will you send a new one automatically?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

Why is the payment on my card still pending?

What is your shipping policies for cards?

I deposited money in the form of a cheque, but my balance has not increased.

I withdrew money and got a fee, please explain

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help!  There is a cash withdrawl on the account that I didn't make!

How do I report a cash withdrawal that wasn't me?

How long do I need to wait to see an update after I make a bank transfer?

I paid two weeks ago and just got refunded

I would like to receive my salary in a different currency. How does that work?

I think there has been a mistake on my exchange rate for this purchase.

There's something wrong on my bill. A transfer fee should never have been added.

If I need to cash foreign transfers, how does that work?

Can I use a credit card from the US to top up?

Can you tell me how to top up on my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.

How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.

I noticed that my card was charged more than once for one thing.

I am trying to revert a transcation I did this morning

I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?

I would like to close my account, as I'm not happy.

I just got my new card.  How can I activate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My app says I made a withdrawal, but I didn't.

There's a cash withdrawal I am certain I did not make

I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?

Is there a reason that my transfer failed?

What do you do to transfer money to my account?

Why was a fee charged to me for transferring money?

This transaction needs both a Visa and a Mastercard.

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

What went wrong when I tried to do my transfer?

Where do I find my code to verify my top-up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I saw there is a cash withdrawal from my account via the app which I did not complete.

I do not know what this cash withdrawal is

What's the card you sent me's tracking number?

I can't find my phone; what can I do to prevent someone from accessing my account on it?

How did you arrive at the rate of exchange? I thought that I would get more cash.

I want a virtual card that is disposable

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app says I made a cash withdrawal that I didn't make

So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?

What is the greatest number of times that I can top-up?

I did a transfer and was charged a fee that should not have been charged!

What method do you use for the exchange rate?

I need to cancel a purchase that I made the other day.

What is the proper way to activate a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I looked on the app and it says I withdrew cash.  I didn't!

What is this cash withdrawal on my statement?

What's the reason for needing to verify my identity?

What does it mean if it says my card payment has been cancelled?

A payment is showing twice. Why is that?

Why won't the machine accept my card anymore?

Why is a payment I made reverted back to my account?

I thought I would have received my new card at this point.

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

the product is not working, can I get a refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.

Why is my app showing me taking money that I did not take out?

The rate applied to my purchase in a foreign currency was wrong.

Someone must have found my card details as I don't recognize these transactions.

I live in America, but I would like a card.

Is there a tracking number for the card you sent me?

I need to add my new address now that I've moved.

I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?

I'm looking in the App and can't find my PIN, where should I look?

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A WD was just made on my account, but it was not me and I still have my card.  What to do?

Why do I see a random withdrawal in my app?

I have a transaction showing up multiple times.

Can I change my pin number at a cash machine?

Am I allowed to hold money in multiple currencies?

What do I do if a transaction shows up twice?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.

Help!  The app has an ATM withdrawl that I didn't make.

I haven't received my transfer funds yet, where are they?

Can both a Visa and Mastercard be received from you?

What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

My card has been found. Is there any way for me to put it back into the app?

I was mistakenly charged a fee for using my card.

What's the fee for exchange of foreign currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am using the app, and I see cash withdrawals that I did not authorize.

What is this withdrawal as I do not remember making it.

Card refund is not showing up in my statement.

I have one other credit card from the US. Do you take it?

I'm still waiting for a money transfer to show.

can i add funds  with a card from the united states

The card has suffered a security breach.

Do you charge extra for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My wallet was taken and I see that someone is using my card!   Please help me!

I think there's been an unauthorized cash withdrawal from my account.

I am having a problem with verifying my identity.

I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?

Will I be charged for a top off transfer?

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

What is this fee for transferring money?

I'm not sure what I need to verify my identity.

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.

A cash withdrawal has been done that I didn't do.

My transaction from earlier needs to be reversed.

What fiat currencies can I use for holding and exchanging?

I don't think the charges made when I had currency exchanged are right.

I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

I cannot get my disposable virtual card to work

After I deposited my cash, I still don't see it in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

Can you tell me what this cash withdrawal is?

Can you please explain disposable virtual cards for me?

I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?

How much is the charge for a foreign currency exchange?

How do I go about getting hold of a virtual card?

Do the disposable cards have any restrictions on them?

How long will it take for my cash withdrawal to stop pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My app statement shows I took out cash from an ATM but I did not. What can I do?

There is a withdrawal on my account that I don't remember initiating.

I have money in a foreign account that I want to send to this account.

how much does it cost to add money to my card

How can I tell if someone else is using my card?

Yesterday my phone was stolen from me :( What do i need to do about it?

Can I pay for my gas using my Apple watch?

Please tell me how I verify my identity.

What do you require for identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not know what this cash withdrawal is

The app is saying I made a withdrawl but I didn't.

How long does it take to receive my card?

I put some money in my account the other day but now its gone? Why is this?

I do not feel comfortable verifying my identity.

How come when I tried to pay contactless at the bus it didnt work?

I have an American Express that I'd like to add money to my account with.

I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?

I did a payment but the app cancelled it.

Instruction: Given an online banking query, retrieve another query with the same intent