Question: I am being charged a pound out of nowhere. What is this?

Can you tell me why I was charged $1 for a transaction?

I had a card payment that was declined.  Why?

I entered the pin incorrectly too many times and now it is blocked. Can you help?

What happens if the ATM gives me the wrong amount of money?

Why do you need to perform identity verification?

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a €1 extra fee in my statement

Why would there be an extra charge on my app?

Is there a way to lookup where funds came from?

Is my card broken? I can't get cash out of the ATM

In the US, how long is the wait for a transfer?

I only got some of the cash I requested from the ATM

I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.

my phone was taken yesterday, what should I do about my account?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

Will you guys charge me for topping up by transfer?

I am looking to delete my account. I'm not happy with the service provided by you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what this fee is on my statement?

Is there a fee for sending additional cards?

the transfer went through but now it has been pending for quite a while. i need this to go through already

Why am I getting a fee on a card payment?

What is the charge for exchanging currency?

I cannot remember my passcode, is there a way to retrieve it?

I tried using my card, but it doesn't work.

What's the procedure for canceling a purchase?

What is the virtual card and how can i get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is an extra 1£ charge on my app. Why did you charge me extra?

My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.

how long until a cash withdrawal will show on my account

To deliver to the US, how long will it take?

What's the maximum amount I can top up my card with please?

Does the app allow for exchanges between currencies?

How can I see the progress of delivery of the card that was sent?

Who do I talk to for transactions debited twice?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this extra €1 fee about?

I just checked my statement and saw a $1 charge, why is it there?

How come my top-up didn't go through instantly, like it usually does?

I misplaced my phone so I can't use the app! Does this mean I can't use my card?

Can I use my American Express card with Apple Pay?

Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason there's an extra fee on my statement?

I have a strange transaction for £1 on my statement, what is that?

Can you issue both a Visa and a Mastercard to me?

Can you tell me what I need for identity validation?

I would like open a second card for my daughter, how can you assist me?

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

Please help me with my card.  It won't activate.

Can you tell me why I can't make any transactions?

should i add money via bank transfer instead

Please send my card as quickly as possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

I just checked my statement and saw a $1 charge, why is it there?

What about an auto top-up, is that a option?

How long will my ATM withdrawal be pending?

I think my card payment was cancelled. What happened?

Can you tell me when my money transfer will go through

Do I have to manually top up once I'm too low?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

Is there a possibility to open an account for my sons and daughters?

I noticed additional charges when transferring?

Is there any reason my cash withdrawal still shows as pending?

In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?

I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?

Will you be adding more currencies in the future?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

Why would there be an extra charge on my app?

How can I hold and exchange fiat currencies?

I just got my new card, how do I activate it?

I think there's been an unauthorized cash withdrawal from my account.

Can you please explain the topping up transfer process?

How long does it take for the money to show up in my account?

How can I dispute a direct debit transaction?

I get a "decline" message when doing a transfer

What about an auto top-up, is that a option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why I was charged $1 for a transaction?

Why do I see an extra fee on my statement?

Where did my deposit for my source of funds come from?

Why was I charged an extra fee when doing a transfer?

My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.

I made a transfer and was charged extra. Why?

Is it possible to get a disposable virtual card as well?

I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?

Why am I not able to withdraw cash from this ATM?

Can you tell me when the transfer will be completed?

I'm interested in holding and exchange for flat currencies, what do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.

Are there any express fees if i want my new card faster?

I took out money from the ATM and it's still showing as pending?

Why am I being charged a fee on a card payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged a pound for something that appears on my statement

I've been charged an extra £1 and I don't know why

Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.

My balance didn't change after I transferred some money.

Should I be seeing a fee applied for my money transfer?

After I deposited my cash, I still don't see it in my account.

The app is showing a direct debit payment that I never made

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this extra pound charge for?

why does my statement contain an extra fee?

I am unable to transfer money. I believe it is not working because it states it was declined.

Can it add money automatically while travelling

I want to use my American Express for adding money into my account.

I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?

Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.

Is there anyway to use a cheque to top up?

Can I get a card although I'm not in the UK

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I been charged an extra £1?

I've been charged an extra £1 and I don't know why

Why couldn't I transfer to a beneficiairy?

I want a reason as to why my beneficiary is not allowed?

Will I be able to get both a visa and a mastercard?

What are the steps I need to do if I have a stolen card?

How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I been charged an extra pound?

why does my statement contain an extra fee?

It seems like my card payment didn't work.

I'm still waiting for a money transfer to show.

There was an extra fee when I paid with my card, why was i charged this extra fee?

I got a message that my transfer is not possible.  What is happening?  I need this to go through please.

Where is the top-up verification code located?

My cash deposit isn't in my account. What happened?

How can I check if I have received a refund if it is not yet on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why does my statement contain an extra fee?

I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?

what is the age limit for opening a new account

I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??

What is the maximum transactions for one disposable card?

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?

What's going on with my card? I've tried multiple times and it never goes through.

Will this app allow me to exchange currencies?

My transfer did not work, what was the reason?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I see an extra fee on my statement?

Why would there be an extra charge on my app?

I was charged twice for a few things this week when I only bought one. What do I do?

What should I do if my physical card isn't working?

Help Me!  I lost my card.  What should I do?

What do I have to do to get my PIN unblocked?

I got my card now, how do I make it show up in the app?

Am I allowed to get an account for my daughter?

I did not make a direct debit payment as listed on my app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

I have a strange transaction for £1 on my statement, what is that?

My card couldn't complete a transfer, why?

My card is about to expire.  How do I get a new card?

Why couldn't I transfer funds to my beneficiary?

I need a quick transfer from China.  How long would that take?

I was wondering, Can I get my pay in another currency?

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this random charge of one pound doing on my account?

Is there a reason my payment is still pending?

What businesses can I use this card with?

How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

What is the most efficient way to activate my new card?

Can i make transactions before identity verification?

Why did I get charged for withdrawing cash?

Where do I go to fill out the identity form?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a strange transaction for £1 on my statement, what is that?

I've been charged an extra £1 and I don't know why

How long does it take for pending to go through

The exchange rate was messed up from the ATM

The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.

There is a payment with my card which i definitely did not make by me .Never seen that it before.

I don't know where the top-up verification code is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just checked my statement and saw a $1 charge, why is it there?

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

Can my salary be received and transferred to my current currency in my country?

Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

Why was I unable to complete my transfer?

Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.

I need to transfer some money, can I use my credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would there be an extra charge on my app?

i live in portugal. do you operate here?

Why do you need so much information about me

What is going on with it saying my card payment was declined?

My card didn't work at the ATM in Notting Hill.  Is my card working?

Why doesn't my card work for any transactions?

I don't have the device I used to log onto the platform so I can't access it.

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

I question today's exchange rate for rubles into pounds. I was hoping for a better return.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been charged an extra £1 and I don't know why

I made a mistake and need to cancel a transfer.

I tried to buy something online but my funds were transferred back to my account. What is happening?

I need to change my personal details in my account.

I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem

I've been waiting since Friday, where is my money?

What are the steps to get my card back that was kept by the ATM?

Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?

Why is my card being declined when I try to do a top-up? How can this be immediately resolved?

I would like to top up my account with a bank transfer, is that allowed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My last ATM request did not go through due to a declined card. Please cancel the request on my account.

What is the reason my cash withdrawal is still pending?

i made a payment with my card and was charged a fee, why would you do that

I no longer want to transfer funds, can we cancel that transaction?

I need several cards per day. And I need to be able to throw away all of the cards I make.

What is the estimated wait time on a US transfer into my account?

I tried entering my passcode and it isn't working. Can you help?

I thought you guys offered free transfers. Why was I charged?

Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.

I made a deposit in the ATM and it has not cleared

I got notified that my top up has been reverted. Why?

What is the cost and time frame of getting a new card?

Will you charge me more if I top up with an international card?

What is the reason my payment was not accepted?

What do I do if I do not recognise a cash withdrawal?

Is there a fee to order a physical card?

I don't understand why my payment was declined. I thought everything was ok.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my withdrawl to cash still pending?

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

My app says I made a withdrawal, but I didn't.

why are all my identity details required

I would like to change to a different currency.

Please help me find my top-up verification code

I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?

Why is  my  top  up for  my  new account  not  instant

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

How long will an urgent transfer from China take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.

My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.

I was informed that transfers were free. I noticed I have a fee but why?

Where do I have access to a virtual card?

I have a direct debit on my records that is strange and I need help.

Why can't I see my funds after I topped up?

What is the process to link the new card?

If my top-up didn't transfer, what went wrong?

I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will my cash withdrawal take

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

I am not supposed to be charged a cash withdrawal fee, but I was.

ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!

How are foreign exchange rates determined?

Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.

Why do I have a charge for an ATM withdrawal? I thought these were free?

Why did I have to pay extra because I paid with my card?

I tried to buy something and it was declined and my transfers keep getting declined, Why?

I can't get my Google Pay Top to work. Are there any issues on your end?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my cash withdrawal pending?

The wrong exchange rate was used when I purchased an item.

you got the exchange rate wrong for my cash withdrawal

Can I use visa or mastercard with your service

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my ATM withdrawal still pending?

How do I get my cash withdrawal to show?

i don't see the top-up verification code anywhere

Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.

Who can I speak with regarding a lost card?

Can you help me transfer funds from another bank account to this account?

When will my transfer move from pending to confirmed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will my ATM withdrawal be pending?

I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?

I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.

I cannot get my virtual card to function.

What do I do if I do not recognise a cash withdrawal?

I recently deposited some money into my account, but it still isn't showing up. What's going on?

I am seeing and extra 1$ charged to my account and wanted to know about it.

I would like to top up via credit card, which credit cards do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Should my cash withdrawal still be pending?

I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.

Will you charge me for exchanging foreign currencies?

When will I see my cash, since I already deposited my check?

Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.

My salary is in GBP, do I need to exchange it before putting it into my account?

I am still waiting for the cash to be returned from a cheque I deposited!

How do I exchange currencies using the app?

i tried to withdraw money but was told i didn't have funds

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

Which fiat currencies are supported by you?

I did not charge my account for that transaction.  That's an error.

Is there any way for you to find my card?

I want to reactivate my card, I found it after thinking it was lost.

I already made a transfer and want to cancel it, how do I do that?

Why does my transfer keep generating an error message?

How much would it cost me for a bank transfer to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I took out some cash from the ATM but it is still showing the transaction is pending.

Why is my cash withdrawal still showing as pending?

Is there a fee to top up by bank transfers?

is there a way to see where funds come from

I was only given $20 when I tried to get $100

I should not have been charged a fee for cash withdrawal.

Why hasn't the transaction I did arrive yet?

How can I open an account for my children?

I have a new card and I need to activate it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My atm withdraw is stillpending

my cash withdrawal has not come out of my account yet.

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

I needed cash from the ATM but I couldn't get it.

I deposited money but my balance hasn't been updated yet.

Do you have the option for a disposable virtual card?

Is there a fee for topping up by charge card?

Can I add other people to my account, so they can top up?

What do I do if I detect fraudulent use on my car?

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

my card details could be stolen, as i didnt make these transactions

I still do not see the cash deposit in my account from last week. Why?

What is the length of a transaction completion?

what documentation do I need for the identity check?

What's the card you sent me's tracking number?

Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.

I did not receive the correct amount of cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My cash withdrawal says pending, why?

The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

Can I automatically top-up when traveling?

There's an extra fee on my statement, why is that?

How do I delete my account? I am dissatisfied with the service.

How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.

I noticed that i got charged extra for using the card.

Where's the button to top up with a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

Using international ATMs messes up the exchange rate.

My payment has been declined several times.  Can you help me?

A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?

Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

I've been to several different countries, can I exchange the cash with a discount for a large transaction?

The wrong exchange rate applied to my cash withdrawal.

What reasons would cause my card payment to be cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I took out money from the ATM and it's still showing as pending?

Why is the cash transaction still showing as not completed?

How do I initiated a bank transfer to top up?

Why is my identity verification process not working?

I don't recognise a Direct Debit payment

I don't recognize this debit transaction in my billing statement?

I don't know where this debit transaction on my statement came from.

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

am i able to receive my salary this way?

Is my account accessible even though my verification of my identity has not passed yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My cash withdrawal isnt showing on my account

If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?

My bill shows the same charge more than once

Someone mugged my and stole everything.  I can't use the app.  What should I do?

Where can I check to see where the money in my account came from?

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

Somebody used my card without my knowledge!

There must have been a mistake, why was I charged an extra pound?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?

What should I do if I see a withdrawal is pending?

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

When are you going to transfer the money?

Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.

Now that I have my card, how do I connect it to the app?

Could you tell me why my cash withdrawal was declined?

I did a transfer to my account, but it hasn't shown up

I'm confused as to why my transfer is still listed as pending on the website.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long until a cash withdrawal will show on my account

Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?

I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?

How old do my kids need to be to use your service?

i don't see the top-up verification code anywhere

Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

Please help! I need a refund on a transaction on something I bought and I need the refund right away!

Where do I find our how to get a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long before I can see that my cash withdrawal has taken place?

Why is my withdrawal from the ATM still showing as pending?

Is my card broken? I can't get cash out of the ATM

Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!

Why can't I withdraw funds from my account?

I thought you guys offered free transfers. Why was I charged?

Is it possible for me to change my PIN number?

I did a transfer and was charged a fee that I shouldn't have been!

Can you give me the restrictions of the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does a cash withdrawal show as pending?

What does pending mean on a cash withdrawal?

My account seems a bit off and getting weird charges.

Do you have a list of businesses that accept this card?

I have a payment in my statement that is off

Someone might have had access to my card.

How long will the $1 charge show as pending?

Is it possible to change from AUD to GBP?

Who do I contact if there is a direct debit that I did not create.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is a transaction still pending?

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I made a cash deposit and the balance wasn't updated.

My purchases from this morning are showing up as payment pending. Can you tell me why?

Will you help me unblock my pin after putting in the wrong pin too many times?

How can correct Top up with the app to work correctly?

What should I do if the atm eats my card?

How much will I be charged for exchanging foreign currency

I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

My money hasn't been deposited yet. When will it be?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

my cash withdrawal has not come out of my account yet.

Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

What do I do if I got the wrong amount at the ATM?

If I want to select a new PIN what do I do?

Can I have a refund for one of your products?

Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

They is a payment I don't recognize on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long will my cash withdrawal be pending for?

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

How long should it take for my top-up to finish? I've been waiting a while.

I am planning activating my card was it possible?

I heard you have an auto-top up option, where do I find that?

There's a $200 withdrawal on my statement that seems fishy to me.

Where is the top-up verification code located?

I can't log into my account because I lost my password

My card payment has the wrong exchange rate

Is there a reason why my virtual card won't work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm concerned because my cash withdrawal is pending.

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

Can I use google play as my primary app to Top up?

How can I open an account for my children?

Disaster, I've totally forgotten my passcode, can you help me?

I attempted to enter my pin to many times.

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

I see a fee that I think was charged because I paid by card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would a cash withdrawal be pending?

Cash withdrawal has been pending, why is it so?

How will I know when I can use the auto top-up feature?

I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?

What does it mean if my top-up has not gone through?

Shopping on line I was declined when trying to buy something.

There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?

Why have I not yet received my virtual card?

My card is about to expire, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a withdrawal waiting.

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

A duplicated payment was made for something.

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?

Am I allowed to transfer money to a beneficiary?

Why have I been charged for pulling cash out of my own account?

I want to revert a transaction I did this morning

What is the procedure for me to get more cards on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take for my cash withdrawal to no longer show as pending?

How do I get my cash withdrawal to show?

I want to know which currencies and cards are supported, can you provide a list?

Show me how can my friends top up my account.

Please tell me why I was charged additionally when I used the card.

How would I use a bank transfer for topping my account?

I'd like to make a SEPA transfer to my account, but will I be charged?

My purchases from this morning are showing up as payment pending. Can you tell me why?

how many transactions can go on a disposable card?

Is there a cash withdrawal fee? Because I just got charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.

I have the cash already, my account still shows up as pending.  How can my account be still pending?

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?

What does it cost to receive a SEPA transfer?

I sent some money and the account hasn't recived the transfer I made.

Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.

Can I tell if my top off didn't work?  It doesn't seem to have.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

I'd like like to know where I can order a virtual card?

Who do I make a check out to if I want to top off my account?

Can you tell me what the cash withdrawal is in my statement?

I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?

I made a cash deposit to my account but i don't see it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the cash withdrawal under pending?

Its been several days and my cash withdrawal is still pending. Why?

So, my transfer is showing as pending, when will it actually go through?

For adding money, which currencies do you accept?

I need to get a disposable virtual card?

My new card has arrived, what's the activation procedure?

I need to transfer money into my account, and I don't know how to do that.

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

My Identity verification hasn't passed yet is it possible to use my account?

Can I quickly send a transfer from China?  How long will it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!

How long will a transfer be pending for?

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

Can I transfer money to my card via bank-transfer?

The amount of cash I received was not the full amount

If I ordered my new card last week, how much longer should I wait to receive it?

Is there an additional cost to exchange currencies?

How do I top up my account with a bank transfer?

My pin needs unblocking, unblock it please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does it still charge me even though I was unable to withdraw money from the ATM?

Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.

Why do I have a charge for an ATM withdrawal? I thought these were free?

I tried using my credit card with top up but it didn't work! I thought it was supposed to?

How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

I got an cancellation error when I was topping up.

Do you charge extra for exchanging currencies?

I don't think I made this transaction on my statement

I think my pin has been compromised, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How is my ATM deposit not available yet?

I made a cash withdrawal and it is still listed as a pending transaction.

What should I do if my card doesn't work?

What types of fiduciary currencies are supported for tenure and exchange?

Why does it show that my transfer is still pending?

What's the limit on total number of cards I can have?

Which ATMs am I allowed to get money from?

Why am I being charged more on exchange with things I bought abroad?

I got cash abroad and the exchange rate applied is wrong

Why was I charged an additional fee when paying with card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My cash withdrawal shows pending, why?

I got some cash in the ATM but its still pending

I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?

What is the verification process used for?

In regards to top-ups, can I do them via Google Pay?

I haven't received my virtual card yet, do yo know why?

I am not satisfied with your company.  Close my account.

I purchased something while traveling, and the exchange rate applied was wrong.

How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

How long will it take for my cash withdrawal to stop pending

My top up card needs verification and I don't know how to do it

Card payment is still pending, why is that the case?

The ATM did not give me as much cash as I requested.

How do I link one of your card that I already have?

What is the length of time for one of these items to come to the U.S?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i withdrew cash and dont see it reflected on the balance

Is there a fee for topping off a US card?

Why am I seeing a direct debit thats not mine?

I want to know how to transfer money with my credit card

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

There must have been a mistake, why was I charged an extra pound?

How much are the fees for adding funds using an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The cash I got at the ATM is still in my account.

Do you know when the withdrawal will show?

What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?

Why has my card been charged an extra pound?

I would like to report an issue with my product and want to get it refunded

I was given the wrong exchange rate when getting cash

Is American Express supported for adding money into my account?

Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.

Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My withdrawal is pending, why?

So much time has gone by, the pending status shouldn't still be there shouldn't it?

how long will it take for my transfer to stop pending

I think I have an extra transfer charge.

In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?

I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?

When I got cash the exchange rate was wrong

I live in the US and I would like to get a card. How do I go about getting one?

I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.

I can't see a verification code anywhere

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you let me know why my cash withdrawal is still pending?

How can I find out where the funds are flow?

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

I would like to invalidate my account.  I am very disappointed with your services.

There is no way for me to prove my identity.

It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!

Why is the exchange rate on my card payment different than I expected?

If I top up by transfer, am I going to be charged?

I enetered the wrong information, I need my account unblocked How do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How are cash withdrawals pending?

I sent a payment but it isn't showing up in the app

Why is verifaction required for my Identity?

Why was I not allowed to do a transfer to a beneficiary?

My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?

What are the restrictions of the disposable cards?

Do i have to top-up with my credit card before I can transfer?

What should I do if I don't know my password?

Why does my transfer keep failing? I've tried 5 times and they all failed.

Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason my cash withdrawal is still pending?

I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!

is it just visa or can i also use mastercard?

Why was I charged an additional fee when paying with card?

What do I do if I have forgotten my passcode?

Why is it taking so long for my pending transaction to post as cleared?

Will I be charged for adding money by transfer?

how is it possible to add another card to account

I bought something in another country but the exchange rate is wrong

I did a money transaction and the recipient doesn't see it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a cash withdrawal earlier and it's showing as pending.  What does that mean?

My cash withdrawal is showing as pending, why?

Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.

why has a transaction to a friend been delayed?

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

My cash withdrawl has the wrong rate of exchange.

I bought something with my card and I was charged a fee

Is there a way to use this app with a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not seeing recent cash withdrawal on my account.

I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?

My card is no longer lost. How do I enter it back into the app?

Why is my balance still the same after a cheque deposit?

How do I activate my card to start using it?

I have an unfamiliar direct debit in my statement.

I want to add money to my international card, so are there any fees charged to do this?

I no longer have my phone, what should I do?

I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!

Can you help me with proving my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I see a withdrawal is pending?

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

There is a fee for a transfer, please explain that to me.

After my checque or cash deposit, my balance didn't update.

I see cash withdrawal activity in the app that is not mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?

How simple is it to transfer money into my account?

I paid with card and was charged a fee that shouldn't be there!

When will my transfer move from pending to confirmed?

Are there downsides to using a disposable virtual cards?

I was attempting to top up with my card but the money has vanished!

How much does it cost to get more cards?

A transfer was not allowed to an account.

What's the deal with verifying the top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.

Make me understand why I am charged an extra fee when I use the ATM.

I would like to use top-up with my Apple Pay.

The payment I made with my card is not showing up.

I am on vacation in Spain and need to change my pin.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: So much time has gone by, the pending status shouldn't still be there shouldn't it?

Why is the cash withdraw I made shown as pending?

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

Why is the cash transaction still showing as not completed?

There is a Direct Debit that looks suspicious.

When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?

What locations allow me to withdraw money?

Why did withdrawing money cost me extra?

I just topped up, and the app denied it.

I'm not sure what to do about the PIN, because I don't have one yet.

Why did my transfer to a beneficiary fail?

Please tell me if I'm going to be charged for sending out more cards?

How do I get a refund for an item I bought?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long until I see a cash withdrawal?

If I can, I would like to get both Mastercard and Visa from you.

I did not get the right exchange rate while getting my cash out.

I recently bought an item using my card and I was charged an extra fee why is this?

How can I receive my salary with a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean to have a pending cash withdrawal?

I'm having money transferred from Europe, how long will this take?

The balance hasn't changed yet after depositing a cheque with some money.

I lost my wallet and all my cards were in it.

Help me order a new card that's going to be expired soon.

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My ATM withdrawal is taking forever

When will the cash that I put in the ATM be cleared from pending status?

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

What do you need for the identity verification

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

Please explain to me the process of getting a virtual card.

There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account says a withdrawal is pending - why can't I take cash out of the ATM?

How long does it take for cash withdrawals to hit my account?

Please help me with the activation of the new card.

What is the process for activating my new card?

I bought something and I take issue with the exchange rate applied.

I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.

When will I see an updated balance after a transfer?

There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?

I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

Why did I have to pay an additional amount when using my card to pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?

Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.

Which fiat currencies do you currently support? Will this change in this future?

Do I get to have one of those virtual cards I've heard about?

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

There is unexpected money in my account.

What currency is acceptable for a top up?

What countries are you issuing cards for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain pending transactions.

Can you please tell me why my cash withdrawal is still pending?

How can correct Top up with the app to work correctly?

Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!

What is the estimated date for delivery to US?

Are there any fees if I want to add money using an international card?

Can you tell me what currencies I can use to add money?

I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: withdrawal pending meaning?

If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?

Money was transferred to me and I am unable to see it

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

why did my account decline a incoming transfer

How can I use my American Express to add money into my account?

Explain to me how to verify the top-up card.

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

My account seems a bit off and getting weird charges.

I went to look at my top-up and it was canceled, can you tell me why this happend?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I still have a pending cash withdrawal?

Why is the pending status on my cash withdrawal taking so long?

Why was I not able to take cash from the ATM?

I have been trying to exchange this for crypto but the app won't work could you please help me?

Can you tell me what currencies I can use to add money?

What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.

Will you charge me for topping up with a European card?

What's the limit for disposable virtual cards?

What all is needed for the identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

Why is my withdrawal from the ATM still showing as pending?

Why was my cash withdrawal declined by the ATM?

I need to get some Euros for my holiday. Am I able to exchange some of my money?

I noticed my exchange rate was incorrect when I got cash.

there were two of the same charge to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?

What does it mean when a cash withdrawal is pending?

Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?

Why is my money not in my account. I have already sent it out.

How can you transfer my salary to my correct currency?

I didn't withdraw cash but I see that transaction on my app

I lost my phone. Can I use my card without the app?

How much is it to use my US debit or credit card to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the cash transaction still showing as not completed?

I made a cash withdrawal and it is still listed as a pending transaction.

Will my other US credit card be accepted?

Do I have a $1 extra fee on the statement?

I would like to transfer money into my account.

Is it possible to purchase more physical cards with my account?

I did not get the right amount of cash from the ATM.

What is your maximum top up limit per day?

How long will it take to receive my money from my transfer transaction?

Will I receive a new card when mine expires?

I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will a cash withdrawal be pending?

What does it mean if my cash withdrawal is pending?

What is the purpose for verifying my identity?

Help, the ATM didn't give me all the money I requested

There is a fee for a transfer, please explain that to me.

Would reinstalling the app solve the problem?

What is the procedure for topping up with a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I withdrew cash but it still shows as pending?

What does it mean when a cash withdrawal is pending?

Why was a fee charged to me for transferring money?

I need to know what charges I will incur for using a European card for top up.

I have a transaction showing up multiple times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

Why would a cash withdrawal still be pending?

There's something wrong on my bill. A transfer fee should never have been added.

do i need to wait to get my card before getting a pin

I have a card payment which shows as pending

Can you explain the various transaction times shown on my statement?

Why was I charged an extra fee when paying with card?

can I link a card of yours I already have?

I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?

Where can I find top up by cash deposit?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a withdrawal waiting to go through.

Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?

my card was frozen due to putting in the wrong pin too much.  how many tries do i have

What happens when a payment is reverted?

The app does not believe that I am myself

It seems that the rate I got is incorrect.

After I deposited my cash, I still don't see it in my account.

My phone was stolen yesterday, can you help me with this?

The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.

Can I use a disposable virtual card for any purchase?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have the cash already, my account still shows up as pending.  How can my account be still pending?

I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

The app says I got cash from an ATM but I didn't

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

I think the rate that was applied to my purchase using foreign currency is wrong. Help!

I was mistakenly charged a fee for using my card.

I use GBP for my salary deposits. Must I set this up somewhere?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the cash withdraw I made shown as pending?

Is there any reason my cash withdrawal still shows as pending?

How do I replace a card that's going to expire?

Why are my payments not working and show pending?

Your company is lame. Shut down all my account services right now.

I payed with the card and there was an extra fee?

Do you charge if I use a European bank card for top up?

Why was I charged an extra fee when using the card?

i dont recognise some of these transactions, i think someone has my card details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my cash withdrawal to show?

There should be a cash withdrawal that I haven't seen yet.

How can I choose between Visa and Mastercard?

As my kids get older are they able to get set up with their own accounts?

What are all the fiat currencies that are supported for both exchange and holding?

how can i transfer money from american express card

I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is a pending cash withdrawal?

I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

Why would my payment have been returned to my account?

I got declined when attempting a transfer

I would like some more physical cards, what is my limit?

Why isn't the transfer I made to a friend showing?

Where can I see where my funds came from?

I'm in China and really need a new card.

I've deposited a check in my account but the cash isn't showing as available.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My balance is not what I thought it was following an ATM withdrawal

Why would a cash withdrawal still be pending?

Is it possible that my card payment was reverted?

I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

What's the wait time for European transfers?

My card payment has not been withdrawn from my account

When shipped to the US how long is delivery time?

When does my transfer from the US arrive in my account?

Do you provide currency exchange to Euros?

I think my phone was stolen. What can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account says I have money but I withdrew it in cash.

What does a pending cash withdrawal mean?

I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

Soon my card will expire, how do I get a new one?

Since I just got married I need to change my name.

Is there something wrong with my card payment? It's been pending a really, really long time.

I want to transfer money with my credit card.

Is there a problem that makes my payments show pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?

Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?

I need help finding the verification code on the top up card.

I think someone is using my card without my permission!

I paid with my card so so why was I charged a transaction fee?

May I reactivate my card? I previously reported it lost, but have now found it safe and sound.

what documentation do I need for the identity check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a cash withdrawal to show?

How long does it take for a pending cash withdrawal?

Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.

How can I exchange currencies using your app?

I notice there's a pending payment on my card.

What is the source of the money in my account?

How do I go about verifying my identity?

Who can have access to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean if my cash withdrawal is pending?

Why is the app showing a still pending message on a withdraw that has already been done?

How long will this transfer from europe take?

Where is the top-up verification code sent?

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

How do I get a disposable virtual card as well?

An extra fee has been added to my card payment is this correct?

I am entering my passcode but getting an error.

I'm waiting for the ID verification to go through still, so is it too soon to use my account?

Is there a specific date i can have it delivered?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my account show as pending a cash withdrawal from the ATM that I have already made?

When will the cash that I put in the ATM be cleared from pending status?

My card didn't work at the ATM in Notting Hill.  Is my card working?

Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.

Where can I check out the source of available funds in my account?

What are the currencies and cards that are supported with my account?

Is there a charge for getting more cards?

At what age can my children use your service?

I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got some cash in the ATM but its still pending

Why is the app showing a still pending message on a withdraw that has already been done?

When will I receive a transfer from europe?

Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.

I got an cancellation error when I was topping up.

Is it possible for a person who lives in the US to get a card?

I did not make this payment that I see in the App.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Its been several days and my cash withdrawal is still pending. Why?

How long does it take for cash withdrawals to hit my account?

Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.

How many different currencies can I have my money in?

I saw I was charged extra for money I withdrew?

Why was I charged a fee for using my card

Why is my payment declined? It looked like everything worked ok and my account was fine.

I added money but my top-up wasn't processed by the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does a pending cash withdrawal mean?

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I hate this company! Can you delete my account?

What's the procedure for getting a card?

I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?

I have my card here with me and someone has just made a withdrawal for 500. Please help!

I'm expecting a refund but it's no where to be seen

How can my account have money transferred into it?

When I tried to pay in a store my card din't work

I need a card reactivation, I had reported my card lost but I ran across it in my jacket.

You applied the wrong exchange rate while I was traveling outside the country.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my cash still pending that I put in ATM?

How long will it take for my cash withdrawal to stop pending

Can I receive payments in another currency?

I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

Why are you asking so many questions about me?

I think I was wrongly charged in a recent transaction when I used my card.

I paid two weeks ago and just got refunded

Does your app allow currency exchange from USD to GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please tell me why my cash withdrawal is still pending?

I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?

Help me use American Express to add money to the account.

I did a transfer and was charged a fee that should not have been charged!

What is the meaning of a pending payment?

I want to have multiple currencies in my account if possible.

I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?

I am not comfortable verifying my indentity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

I need to know where I can withdraw money.

How can I check if I have received a refund if it is not yet on my statement?

How can I update my personal information after moving?

My disposable virtual card isn't working.

I have my card, when whill my PIN be available?

Is it possible for me to change my PIN number?

Why doesn't my card work for any transactions?

The disposable cards, what are they for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the cash withdrawal going to show?

How long will it take for my cash withdrawal to stop pending

I returned something to a  store but can't see my refund.

What locations allow me to withdraw money?

I bought something in another currency, but the exchange rate was incorrect.

I didn't get the all the cash i wanted from the atm

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My cash withdrawal is showing as pending, why?

Why is my withdrawal from the ATM still showing as pending?

What kind of charges should I expect to exchange currencies?

I did not ask for the amount of cash that I received.

Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.

Why was I charged a fee to transfer money?

What went wrong when I tried to do my transfer?

I want to know about your refund policy.

If I ordered my new card last week, how much longer should I wait to receive it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

What happened to my Top-Up? It's not reflected.

If I exchange foreign currency, are there any other charges?

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

Will you help me unblock my pin after putting in the wrong pin too many times?

Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?

Does Apple Watch support the topping-off of my account?

Why wasn't my payment to beneficiary X approved?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Cash withdrawal has been pending, why is it so?

The cash I deposited using the ATM is still pending

Could you tell me about the restrictions that are on the disposable cards?

How do I activate my card that just arrived?

What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?

What do I do with my "decline" message on a transfer?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

I have a cash withdrawal that I do not recognise.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??

my cash withdrawal has not come out of my account yet.

Why did the transfer fail when I attempted to do it earlier?

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

I want a card, but I'm not in the UK- can I get one still?

How can I receive my salary in another currency?

How long does it take to prove my identity?

Can you tell me what cards and currencies you support?

I made a purchase earlier today but it is still listed as pending- when will it go through?

My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue

How long does it take transfers from Europe to complete?

Where's the button to top up with a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the app showing a still pending message on a withdraw that has already been done?

The cash I deposited using the ATM is still pending

Please tell me why I was charged additionally when I used the card.

I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?

Tell me how to top up my account using bank transfer.

There's an unauthorized direct debit in my app.

I see a direct debit payment on my app that I did not do

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.

I made a cash withdrawal and it is still listed as a pending transaction.

I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?

Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.

What is the function of the identity check

I made a cash deposit to my account but it is not there

I didn't receive the amount of cash I requested for the ATM.

Is there a list of ATMs that take this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my cash out is still pending

My cash withdrawal shows as pending still.

How much is the charge to top up via credit card?

Did you deactivate my card it's not working anymore

I do not have the information to verify my identify.

The service here is horrible, I want to delete my account.

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

There is a payment with my card which i definitely did not do.

Am I able to top up with this cheque I received?

What do I do if I can't access my passcode?

Why can't I withdraw funds from my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the pending status on my cash withdrawal taking so long?

I would like to know why a withdraw I made for some cash shows up as pending.

Tell me why my card payment has been declined.

I need a list of currencies you accept for exchange.

Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my cash withdrawal is still not showing, is something wrong?

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

My ATM card isn't working for a withdrawl

Are you aware of any charges for receiving money?

What fiat money can I used in the exchange and holding?

There's a payment in the app I don't recognize.

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

I got a strange fee when I used the ATM.

I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?

What is the fee for topping up a US card?

I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take for my cash withdrawal to stop pending

I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?

I ordered my card but it still isn't here

Can you tell me where to find my top-up verification code?

why top up is not working even if I got my American Express in Apple Bay?

My card hasn't arrived yet. What do I do?

What are the reasons a beneficiary would be denied?

My card is no longer lost. How do I enter it back into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why isnt my cash withdrawal showing

Why hasn't my withdrawal shown on my statement?

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

I know I'm getting a new card but would like know when I can expect to receive it.

I was wondering, Can I get my pay in another currency?

I shouldn't have been charged but I see a fee, why?

I need to close my account.  Your company is terrible!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to get cash out of the ATM but it is taking too long

Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.

Explain why my card payment wouldn't go through.

Are there any discounts in exchanging currencies frequently?

In my app, a direct debit payment that I didn't do shows up.

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

The exchange rate for me was wrong when I was abroad.

My balance didn't change after I transferred some money.

The exchange rate was different when I got cash

Where is the transfer to my account that I made?

Will my card work at all merchant locations?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my cash withdrawal still pending?

Do you know when the withdrawal will show?

Did I not get my refund? I don't see it.

I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?

The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

Are cards available to those outside of the UK?

I need to transfer funds from my other bank account into this bank account.

How long does it take for a new card to ship?

I found my card that I thought I had lost, I need to reactive it, please help.

I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain to me why a cash withdrawal shows up as pending?

What does pending mean on a cash withdrawal?

How can I stop someone from using my card after I lost it yesterday.

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

How do I close my account, since I'm dissatisfied?

I need help fixing my contactless. It's not working anywhere I go today.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In my account I noticed my ATM withdrawal is still pending

Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?

I need to transfer something ASAP from China, how long will it take to post to my account?

I have a card payment that I don't recognize. What should I do?

Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.

How much do I have to pay if I want to transfer money?

Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.

I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?

What's the earliest time to receive my card?

How long does it take for a transfer to finish pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any reason my cash withdrawal still shows as pending?

How long does it typically take for a pending ATM withdrawal to clear?

When will my transfer move out of pending stage?

Why would the app show a withdrawal that I did not make?

The wrong exchange rate was applied to me while pulling out cash.

My card is not working when I try to use it.

I was checking my statement and my top-up has been reverted

Tell me what I need to do to activate my card.

What documents do you need to verify my identity?

Is there a limit on how many times I can use a disposable card?

I topped off my card is that something you will charge me for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my cash withdrawal has not come out of my account yet.

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

Is there a charge for using an European bank card for top up?

I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

I no longer want this account, what should I do?

I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.

My PIN has been blocked, what should I do?

My transfer didn't complete. Why can't I access funds?

I made a transaction at an atm and was charged extra for it.

what currencies can i use to add money to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my withdrawal not posted?

Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.

Do you have any fees if I want to add money using an international card.

How long will a transfer from the US take?

How do I link the new card that I just got from you guys?

My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.

I would like to get a few more physical cards.

There's a duplicate charge on my account?

I need a Visa and a Mastercard from you.

An extra fee has been added to my card payment is this correct?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it typically take for a pending ATM withdrawal to clear?

How long does it take to verify a cash withdraw?

I don't have a way to prove my identity.

I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .

How come there is an extra fee on my statement?

How can I know where my card will be accepted?

What cards and currencies can I use to top up my account?

Why are my withdrawals suddenly being declined?

What is not accepted in order for me to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a pending cash withdrawal?

I withdrew some cash, when is it going to show?

Would it be possible for me to get a second card?

the exchange rate at which my card payment is at is wrong

What do I do if my payment was reverted?

I need to transfer to my account and cant.

How can I transfer money to a beneficiary?

What do I do when I get close to the expiration date of my card?

I want to use my American Express for adding money into my account.

How much longer is it going to take to get my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my cash withdrawal is pending, why?

I withdrew some cash, when is it going to show?

I would like to dispute a payment I didnt make

Help! I think someone has made a cash withdrawal with my card!

I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my deposit in the ATM not cleared yet?

I'm expecting to see a cash withdrawal but I'm still waiting.

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

I am just waiting on the completion of the transaction.

I have foreign currency i would like to change how much will it cost me?

What do I need for the identity verification?

My account is  new  why can I  not top up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

What does it mean when a cash withdrawal is pending?

How does it work when I transfer money into my account?

How do I add my card to the app once I get it?

I had to pay a pound more than I anticipated!

The other bank confirmed a transfer I made, but this account is not reflecting it yet.

Do I have to manually top up once I'm too low?

Why would my payment have been returned to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.

Can I get information on the identity checks?

What will I need to configure if my salary is in GBP?

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

Can you tell me what the exchange fee is?

Are you only able to get a card if you're in the UK?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will the cash that I put in the ATM be cleared from pending status?

Do you know when the withdrawal will show?

My bank app said that I got cash from an ATM, but that's a mistake.

I was charged twice for a few things this week when I only bought one. What do I do?

Do I have to go to an actual bank to change my PIN?

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

IS there anywhere that a card cannot be delivered?

Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.

I need assistance with transferring funds to another account.

Instruction: Given an online banking query, retrieve another query with the same intent