Question: Why is my transfer appearing as "pending"?

I did a transfer but it is still pending.

How do I start an exchange between GBP and AUD?

My ID verification hasn't gone through yet, but can I use my account anyway?

Why has my payment been declined? I paid by card.

Why is verifaction required for my Identity?

Why did the cash deposit not show up in my account?

I have a disposable card, how many transactions can I make?

I've been trying to do a transfer multiple times and have failed? Is the system down?

I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!

How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.

I'm pretty sure my top up is still pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my transfer pending when I already made it?

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

I need to find the top up verification code

I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

I am having a problem with verifying my identity.

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

Is it possible for me to top up with a cheque?

what are the exchange rates for foreign currency ATMs

I am seeing in the App a some cash withdrawal that I did not do

Why is your exchange rate different on different days?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account says I have a pending transfer.

I sent payment with EU transfer and they still haven't received it. How long does it take?

I attempted to top up using my card, but now the money just disappeared?

The app shows Direct Debit payments that I didn't make

I put cash in my account, but I don't see it.

What is the strange cash withdrawal on my statement?

Are there restrictions on disposable virtual cards?

Can my 8 year old grandson open an account at the bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

What do I do if my top-up has not gone through?

Was I charged more than I should of been for a currency exchange?

I would like a  physical card sent to me.

I received a transfer in GBP how do I change it to a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long is a transfer in the pending status?

I have a trasnger that is pending and wondered about it.

I didn't see any reason why my transfer was declined. What gives?

I was just needing to know why my card got declined

How do i set up my credit card to send transfers?

I was declined when I tried to withdraw cash!

Can you tell me the restrictions for the disposable cards?

Where can I find out how to transfer money into my account.

I cannot get to my app, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will my transfer be pending for?

Is my card ready for use or does it need activated and if so how?

From which age can my kids use your service?

Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.

I did a payment but the app cancelled it.

I am just waiting on the completion of the transaction.

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

How can I check on the delivery status of my card?

I need money put into this account from another one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to know why there is a transfer of mine pending.

How long do transfers take, mine just says pending?

If I lost my phone, how can I stop someone from accessing my account through the app?

I want to use my card. How do I activate it?

What fees are there for adding money using an international card

Can you tell me how to get a disposable virtual card?

How can I move money from an account at another bank to this one?

I don't understand why there is an extra €1 fee in my statement.

If I can't choose my card type will I be able to use it everywhere?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is a transfer I have still pending?

i put in money for vacation and its not showing. i need that money today, how long will it take

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.

What are the additional charges for a SWIFT transfer?

Please help, the atm swallowed my card, what do I do?

Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?

What is the identity verification process?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me when the transfer will be completed?

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

How much more do you charge for currency exchange?

If I were to use a European bank card for a top up, will I incur a charge?

How long after I receive my statement can I dispute payments on it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

Why did you charge a fee when I withdrew from an ATM?

What is the charge for exchanging currency?

I need to make a transfer but it keeps getting declined I need Help!

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

I froze my account, but how do I order a replacement card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason why the transfer shows as pending?

What do I need to do to get my new card which I have requested 2 weeks ago?

My transfer into my account isn't showing up.

My card expires very soon.  What is the cost and delivery time to get a new one?

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

Can you help me with proving my identity?

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.

What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

What do I have to do to activate my card?

What's the deal with verifying the top-up?

I don't recognise a Direct Debit payment

I used my card to top up, but now I don't see the money in my account.

I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

I should only have one charge, but it shows two.

Is there anyway to bypass identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long until transfers complete?

I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.

What factors determine your exchange rate?

Cash I did not get showed up in my account

Is there a charge for using an European bank card for top up?

While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.

Who do I make a check out to if I want to top off my account?

What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i transfered and yet it is still pending

It's been a week since I ordered my card and it's not here. Please help?

Questionable transactions on my account.

I did a money transfer to my account and it is not showing there.

How do I delete my account? I am dissatisfied with the service.

I'm not sure what to do about the PIN, because I don't have one yet.

I was double charged at a restaurant can you take the second charge off?

I tried to make a withdrawal from the ATM, but it was cancelled.

The wrong account was used during a transaction.

Do you know why my card payment has been declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm waiting for a money transfer to show, still.

How long is the wait for a money transfer to post?

How can I set up Google Pay on my device?

Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.

I have a withdrawal waiting to go through.

Is my country's currency supported by your system?

I was charged the wing amount for an item.

I would like to use one of my cards for a family member. Is that allowed?

I'd like to open an account for my kids can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me why my transfer is pending.

How long do I wait for a transfer to take?

I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.

I transferred money, why was charged for an extra fee?

What are the countries you have offices in?

How can I get my money that I didn't get from the ATM?

My card isn't working at all. What happened?

What do I do if I've been charged twice for the same transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer is pending, why?

How long do I have to wait for the transfer to be finalized?

Are there any restrictions on the disposable cards?

How long do bank transfers take to clear

What are the steps needed to top up with Apple Pay?

I am having a problem with verifying my identity.

Can you tell me why my pop-up is still pending?

I did a payment but the app cancelled it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long will it take for my transfer to stop pending

I have not seen any changes in my account balance(s) after making a transfer.

Some cash was withdrawn in the app, but I did not do it.

I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?

I can't find any option to top up with a cheque?

I just got a card, how can I add it to the app?

I normally have no issues making transfers, so why am I suddenly being told it is not possible?

What is the proper way to activate a card?

Can you please tell me why my cash withdrawal is still pending?

On my disposable card, is there a transaction limit?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

I did a transfer but it is still pending.

I made a transaction this morning but I need to revert it now.

How long does transfer from the US take?

I see a charge for a direct debit that was not me.

I see an unfamiliar payment on my statement.

I am just waiting for the transaction to be completed.

I noticed that there's a payment on my card that's pending.

I did a cash deposit to my account but it doesn't show up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.

why have I got a pending transfer? I'm confused!!

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

Is my credit card supported for top-ups?

How are the exchange rates for transfers calculated?

What should I do if my smart phone is lost or stolen?

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.

Can I give a second card for this account to my daughter?

I am not satisfied with your company and wish to delete all accounts immediately.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent a transfer and it has been pending for awhile. How long will it stay pending?

What is the reason a transfer shows as pending?

How much does it cost for additional cards?

I was charged several times for something

Help me delete my account.  I am not satisfied with the service.

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

What documents do I need for the identity check?

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

Whats the maximum number of disposable cards that I can get?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the transaction not posting?

Is it possible to exchange currencies on the app?

What is the reason I couldn't do a transfer to a beneficiary?

I had to pay money for paying with my card.

I ordered something online a while ago and I haven't gotten it. I would like a refund.

I purchased something abroad but the exchange rate is incorrect.

there were two of the same charge to my account

How can I get my Google pay top up to work?

How can I tell what foreign exchange rate I will get?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.

I'm still waiting for a money transfer to show.

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

Is there a reason my top-up has not gone through?

How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?

If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?

I was charged a fee for the transfer, but can you tell me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a trasnger that is pending and wondered about it.

My transfer is stuck pending? How do we fix it to it goes through?

What happened to my top-up? I think it was cancelled.

Why is there a fee on my money transfer?

I cannot get my disposable virtual card to work

I bought something while traveling, and the exchange rate was wrong.

How to a go about ordering a disposable virtual card?

How long will an urgent transfer from China take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?

Why isn't my purchase exchange rate correct?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative

What are the limits to where my card will be accepted?

I tried to use the ATM today but it would not accept my card.

I believe that my transfer hasn't gone through.

What are your exchange rates calculated from?

how much will I be charged for making a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?

why hasn't my cash arrived yet from my cheque?!

I  see an extra 1£ charge on my app. Why did It charge me extra?

i need to add express delivery if that's an option

Why am I being charged for getting cash?

I see a direct debit charge that I did not approve

I don't know what's wrong with my card, but it has not worked at multiple places today.

I tried withdrawing but my cash is not showing up?

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

Can I use my account now, even though my identity verification has not gone through yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer is still pending

What is the estimated time on an urgent transfer from China?

Why do I see an extra fee on my statement?

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.

I need to know where this charge is coming from?

With my new card, how may I activate it?

How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do transfers take, mine just says pending?

The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

I did not receive the right amount of cash I requested

I don't have my card after 1 week. What are my next steps?

Why does my statement show an extra fee?

There has been a payment  in the App that has not be done by me.

My transfer didn't arrive to the recipient

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

My purchase from this morning still is pending.

I tried transferring to an account but it won't let me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my transfer move out of pending stage?

How can I put more money into my account?

Are there any extras for exchanging currency?

Is my account accessible even though my verification of my identity has not passed yet?

How does a disposable virtual card work?

What cards and currencies can I use to top up my account?

My contactless stopped working today no matter where I try to use it. How do I get it to start working again?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer's stuck on pending.

the transfer went through but now it has been pending for quite a while. i need this to go through already

Why am I being charged extra when I withdrew money?

Would reinstalling the app solve the problem?

How can I change my old pin to a new one?

Can I check my recent refund in my statement?

After my checque or cash deposit, my balance didn't update.

Why is my refund missing in my statement?

I would like to get both a Visa and MasterCard?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I have pending transfers?

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

What do I do if I think someone has used my card?

Someone might be using my card that is not me.

I topped up my account but the app failed to process it.

Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?

I don't have my card after 1 week. What are my next steps?

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the transfer still pending?  Can I do something?

The transfer finally worked, but how long does it stay pending?

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

Why are the things I bought earlier today still showing as pending?

I got charged a fee for transferring money.

How do I find out where my funds came from?

Would I have to pay anything if I need an additional card?

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

I have zero dollars in my account. Can I submit additional funds via bank transfer?

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

What can I do with a disposable virtual card?

My card isn't working at all, I need assistance. It's really frustrating.

What's the limit to how much I can top up?

The app is showing a cash withdrawal that I didn't make.

Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.

Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.

Why is my app showing me taking money that I did not take out?

I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer is stuck pending? How do we fix it to it goes through?

Can you tell me about these disposable virtual cards?

When using my card I was charged a fee for doing so, why?

I noticed a duplicate charge on my statement.

I bought something and already paid for it but now I don't see it.

How long do I need to wait to see an update after I make a bank transfer?

Which flat currencies do you support for holding and exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my transfer pending?

Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?

Was there a way for me to get tracking for that?

Can I use the apple watch to make a top-up?

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

how do I get my card to show in the app?

My card was stolen. What do I need to do?

Can you tell me whats going on with my card it seems to be not working?

What is the foreign exchange rate you will apply?

My credit card got declined for top up! What's going on? Can you check on why it didn't go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?

I withdrew some cash, when is it going to show?

I would like to know what exchange rates you use?

What is the cause of the delay in applying my card payment to my account?

I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?

I just had a wedding and I want to take my spouses name.

There was a problem with the exchange rate on a purchase.

I don't like the services, please close my account

There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do I have to wait for the transfer to be finalized?

For the identity check, do I need any kind of documentation?

Please explain why the funds I added were returned to my account.

Can you tell me why my top-up was canceled?

Can I have it delivered on the date I need it delivered?

Please send a new card; the ATM ate mine.

when will the balance on my account change form a transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't see a money transfer yet

I just checked my statement and saw a $1 charge, why is it there?

When my card expires what is the cost of a replacement and how fast?

I just looked at my app and it seems I was charged extra, why is that?

Help me figure out how to link the new card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

The transfer finally worked, but how long does it stay pending?

My cash deposit from a week ago is still not in my account. Can you help me please?

I think that the exchange rate for the withdrawal of my cash is not right.

I have a payment I didnt make on my account

I need to order a new card, can you please direct me to the virtual cards?

i tried to withdraw money but was told i didn't have funds

Why am I being charged for withdrawing cash but haven't in the past?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the average pending time for a transaction?

What does it mean when a transfer is "pending"?

I did not receive my purchase, how do I cancel it?

My identity hasn't been verified.  Can I use my account?

Please help me.  My disposable virtual card won't work right.

Can I choose from either Visa or Mastercard?

There was a direct debit from my account and I didn't authorise it

Can you tell me why I haven't received my new card?

I was attempting to top up with my card but the money has vanished!

Can I transfer money to my card via bank-transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do I wait for a transfer to take?

My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

In the exchange and holding, what fiat is allowed?

Why did it cost money to transfer funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will my transfer be done soon?

How long is the wait for a money transfer to show up?

Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.

This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.

I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?

Where do I order a disposable virtual card?

Contactless payments need to be enabled for my card.

What do you do to transfer money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

When will the transaction post to my account?

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

Salary in GBP has been received. Does it need to be configured into another place?

I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?

What cards do you accept to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason a transfer shows as pending?

I was charged two times for the same thing.

I can't figure out how to change GBP to AUD, what do I do?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

Is there a fee for adding funds with a credit card?

Under what condition will my payment revert?

I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?

My transfer to a beneficiary was rejected.

The amount of cash I received did not match the amount I requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my transfer move from pending to confirmed?

How can I report that my card was stolen? I made a police report first.

How do I query a payment on my card? It looks like I have paid for the same thing twice.

There is a direct debit that I didn't set up, what should I do?

What is this strange payment in my account?

How does it work when I transfer money into my account?

Why did I get declined during a transfer?

I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my pending transfer finished?

I don't recognize this debit transaction in my billing statement?

Can I use my virtual card for recurring monthly payments?

I could not transfer funds to a beneficiary; is there a problem with your software?

I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

I don't recognize this withdrawal on my statement

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

Transfers from the US how long will the wait be?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will my transfer be pending?

I was only given $20 when I tried to get $100

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

How is my ATM deposit not available yet?

I asked for a refund but its not here yet

Can I top-up my card using a bank transfer.

I recently deposited some money into my account, but it still isn't showing up. What's going on?

Its been several days and my cash withdrawal is still pending. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

Can you tell me when my money transfer will go through

I tried to withdraw $100, all it gave me was $20.

Why are my transfers getting declined?  I havent had a problem in the past.

I don't recognise a Direct Debit payment

Can you explain to me why a cash withdrawal shows up as pending?

Transfers from the US how long will the wait be?

While getting cash, I was charged a fee.

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will the transaction post to my account?

I'm still waiting for a money transfer to show.

What is your shipping policies for cards?

A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?

I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.

Why is the payment I made still pending?

is there a way i can see source of money?

What does it mean if my payment is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent payment with EU transfer and they still haven't received it. How long does it take?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

I'm interested in getting a card. How does one go about doing that?

How long does it take for money to transfer?

Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

can you top up your account automatically

A transaction is showing more than once.

How can I reset the passcode if I need to do that?

When I tried to access my cash, I wasn't allowed!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why my transfer is pending still?

How long is the wait for a money transfer to show up?

my card payment has been declined, do you know why?

My account balance has not updated to reflect my recent transfer.

Can I have money of different country of origin.

Where can I find out how to transfer money into my account.

In which stores can I shop with this card?

I've deposited a check but the cash isn't showing that it's there yet.

Tell me what the steps for the identity checks are

Help! My account doesn't show any funds. Is transferring funds an option I can use?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still waiting for a money transfer to process.

Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

Are there restrictions on new cards in China?

What is the length of time for money to reach the account?

Is there something that I can do since my phone was stolen yesterday?

What is the function of the identity check

I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?

Why was I charged a fee for debit or credit card payment?

Am I able to get both a Visa and MasterCard from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?

How long does it take for pending to go through

Where am I able to get my PIN unblocked?

I don't understand why I was charged extra for withdrawing money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money transfer has not happened yet

I transferred money from one account to another account and I charged a fee for it. Why is that?

Why hasn't the transaction I did to my friend arrived yet?

My salary is in GBP. Do I need to configure this somewhere?

My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?

When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.

What do I do after the ATM takes my card.

If I need to cash foreign transfers, how does that work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer still says pending

Money was transferred to me and I am unable to see it

I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

What is the timeframe for a transfer in Europe?

My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

I just got my new card and tried using it and it was declined?

I wanted to know why a top-up I made has been reverted.

Please explain to me how to know where my funds are from.

I was charged a fee when buying stuff with my card.

My statement shows and extra 1$ that was charged to it and I would like to know why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long is the wait for a money transfer to post?

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

How do I replace my card before it expires?

Where is the top-up verification code located?

Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened

I want to transfer money to a beneficiary, but I couldn't.

How can I check to see where my funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?

Can I use my virtual card for recurring monthly payments?

This fee shouldn't be there after I paid with a card.

do I need to verify my identity before I can use my card?

I looked at my statement and found a payment I and found a mistake.

I have a top-up that's still pending and wanted to know about it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

I have not seen any changes in my account balance(s) after making a transfer.

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

Why hasn't my balance been updated? I've deposited a few cheques some days ago!

The money is still in my account even though I already paid -- I don't understand what happened.

Is it possible to get a Visa and Mastercard from you?

I'm looking in the App and can't find my PIN, where should I look?

A payment is showing twice. Why is that?

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long is the wait for a money transfer to show up?

My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.

There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

How can I create a disposable virtual card?

What is the greatest number of times that I can top-up?

I must make a transfer from China and it is urgent. How long before the transfer is complete?

I noticed my card payment was cancelled, can you tell me why?

Where did my money go? I'm not able to withdraw it from my ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: the transfer went through but now it has been pending for quite a while. i need this to go through already

I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?

I am trying to complete a transfer but I keep getting an error message.

If I top up using a European card is there a charge?

I tried to top up and suddenly my money disappeared

What kind of businesses will take my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?

My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?

How can you assist me on topping up on bank transfers to my account?

Why was I charged this extra fee while doing a transfer?

I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?

Why would there be an extra charge on my app?

your company is awful, i would like to delete my account please

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?

There's a payment in the app that I didn't authorize.

Can I change my PIN without being physically present?

I would like to transfer money into my account.

Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?

I did a transfer but the balance is the same.

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

My transfer failed to process correctly. Is there a reason this would happen?

How long does it take for a transfer to reach my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

Is there a fee to order a physical card?

Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?

I see an unfamiliar Direct Debit payment.

I have a new card and need to activate it

How can I tell where the money came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.

Are you going to charge me to collect the money?

What countries do your accounts support?

How do I add an existing card to the app?

How do I set up an account for my children?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: there is a transfer pending.

What are the steps for my friend to send me money?

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

I was spending cash with my card and got a fee.

I am seeing and extra 1$ charged to my account and wanted to know about it.

I need to change my address in the personal details.

Can I use my card in another institutions ATM?

My statement is showing I was Charged a dollar and I am not sure why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm still waiting for a money transfer to show.

I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?

Which cards and currencies are supported?

I didn't make the direct debit payment on my account.

Why do you keep declining my payment?I tried several times with this card and it is just not working.

I am not comfortable verifying my indentity.

In the app, how can I make it show the new card that arrived?

Contactless payments need to be enabled for my card.

How long does it take for my physical card to be delivered.

Why is my friend not getting a transaction arrival yet?

i didnt make these transactions, i think my card details might be stolen

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Money was transferred to me and I am unable to see it

The transfer finally worked, but how long does it stay pending?

Why is my balance still the same after a cheque deposit?

Is it possible to have a discount for exchanging currency frequently?

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

I need to check status as my friend hasn't got money I sent.

I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.

What steps do I have to take to activate my card?

I notice there's a pending payment on my card.

When I got cash, my exchange rate was off.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.

I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

I ordered my card but it still isn't here

What do i do if the exchange rate was wrong for the item i bought overseas?

I was charged a fee when I transferred my funds, why?

I exchange my currency quite a bit.  Do I get an exchange price break?

My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?

My cash received does not match what has been requested

I look but I see no virtual card. Why is that?

The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will the transfer take?

The app declined my top up. What did I do wrong?

Can you please help me in canceling my order.

I tried to top up my account and it didn't work

What is the timeframe for a transfer in Europe?

I'd like my account to be deleted. I'm not satisfied with the service you provide.

Why did the ATM take my card and keep it?

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

There is a payment in the app that I did not approve

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does the "pending" period of a transfer take?

My card is expiring soon, How do I order a new card?

What is the process for activating my card and using it?

I could not get my card to work at a shop.

Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.

Can you unblock my pin because I put the wrong one too many times.

I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.

Just received my replacement card, what steps do i need to take to activate it?

Are you sure this is the interbank exchange rate? This rate is really bad.

I see a direct debit transaction in my app that I didn't make.

Is getting my identity verified required before I can use my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

If I make a mistake can I cancel the transaction?

I'm still waiting for my card that was issued a week ago. What should I do?

there were two of the same charge to my account

I need my card frozen cause it was used without my consent to take money out. It was in an odd place.

Can you tell me what this fee is on my statement?

How can I transfer money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my transfer still pending after all this time?

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

Can I use my virtual card to complete transactions for memberships?

Can you tell me why my credit card was declined while trying to top-up?

I tired but an unable to activate my card.

There seems to be an additional charge of £1 on my statement, what is the reason for this?

How do I order a new card? The current one is about to expire.

I would like to top up via credit card, which credit cards do you support?

I was informed that transfers were free. I noticed I have a fee but why?

Apple pay is not accepting my American Express card, can you assist me with this problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

What does it mean when a transfer is "pending"?

I wanted to take out $100 but I only got $20.

How do I find out where my funds came from?

I've just been married and need to update my name

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

My transfer failed to process correctly. Is there a reason this would happen?

There is a cash withdrawal in my account that isn't mine.

I received a refund, however I cannot see it in my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

I'm waiting for a transfer from the US, how much longer?

Is there an additional charge to exchange currencies?

Delete all of my account information and my account right now.

What is the process for getting an actual physical card?

I am having a problem with verifying my identity.

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

Why am I unable to withdraw money even though in the past I've done it just fine?

Why is there a charge when I took out money?

Is it possible to obtain both a Visa and a Mastercard from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me when my money transfer will go through

I need to find out why my pending payment hasn't gone through.

Now that I have my card, how do I connect it to the app?

What can I do to make my physical card work?

Why was I charged a higher exchange rate when I bought something abroad?

I want to take some funds from my other bank account and add them to this one.

Where is my new card if I haven't received it yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why have I got a pending transfer? I'm confused!!

Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.

I seem to be unable to make any transactions.

Where are the ATMs that I can use Mastercard?

Who can purchase a disposable virtual card?

I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.

I tried using my credit card with top up but it didn't work! I thought it was supposed to?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?

My payment shows that it is pending will I be charged more money?

I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?

Will I be sent a new card before mine expires?

What are the fees associated with top up via transfer?

What is the most efficient way to activate my new card?

Why is my card being declined when I try to do a top-up? How can this be immediately resolved?

There's something wrong on my bill. A transfer fee should never have been added.

I didn't see any reason why my transfer was declined. What gives?

How do I get this damn virtual card to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have an outgoing transaction

Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

Why haven't I seen the cash from the cheque I deposited yet?

I am having trouble finding the top-up card verification code.

Can you tell me the countries you provide support for.

I thought transfers were free. Why was I charged to transfer?

Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.

Why does my statement show various transaction times?

The exchange rate was wrong in the foreign country I got cash in.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean when a transfer is "pending"?

I would like to exchange currency  What types are there?

What currency can I use to pay for a top up?

My refund for a purchase hasn't  cone through yet.

Why was I charged a fee for debit or credit card payment?

I need to refund my item, can you please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?

I can't find my phone and I'm worried someone is going to use it

Do you have charges now when you pay with a card?

Please provide me with the restrictions of the disposable cards.

I bought something and already paid for it but now I don't see it.

How can I the person see my money transaction?

My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?

Do you think you're asking for too much information about me?

I see a direct debit charge that I did not approve

Is it possible to get both Mastercard and Visa card from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It seems like a transfer is pending.

Why is a transfer I did recently still processing?

Can you tell my why my funds transfer did not work properly?

How can I move money from my account at a different bank to the account I have at this bank.

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

What are the top up charges for all US cards?

I wanted to top up my account and it doesn't look like it worked

I attempted to top up using my card, but now the money just disappeared?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?

Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.

There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?

Will you guys charge me for topping up by transfer?

It appears my top-up has not gone through.

I was charged too many times for one transaction.

There are automatic debits on my account that I did not make.

I need to transfer something from China, How long will it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a transfer waiting.

Help me please, My Apple Pay American Express top up does not work.

Can you tell me what countries you offer support for?

What are the acceptable currencies for adding funds?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

What do I need in regards to identification?

Are there any charges for European bank card for top up?

I thought I knew my password but I guess I was wrong, what can I do now?

Why did I not get the amount of money I requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.

My payment shows that it is pending will I be charged more money?

What should I do if I don't know my password?

There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!

Can I have my account add money automatically in certain intervals?

i have been trying to top up my account with a check but it won't work

If I am running low on credit can I auto top up?

What is the charge for sending out more cards?

Where Is the top up verification code found?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is a transfer I did recently still processing?

I would like to edit my personal information .

In a month, my card will reach its expiration date, am I required to request the next card?

I'm having difficulties changing AUD for GBP. How do I do this?

Can you issue both a Visa and a Mastercard to me?

Could not complete transfer, states 'declined'

How can I edit my personal details in the app?

I have my residency in the US, but I would love to get a card.

I think there was an error in your exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for pending to go through

Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.

A payment that I didn't make appears in my app.

I am inquiring about your auto top up feature.

Will my new card work outside of the EU?

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

If I have a physical card can I link it?

What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.

I got charged twice with a duplicate card. How do I resolve this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still waiting for a transfer to show

Why does my identity need to be verified?

How many digits identify the top-up verification code?

Help! When will the card arrive at my home?

Somebody used my card without my knowledge!

Why was I charged for a cash withdrawal at the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a transfer to finish pending?

The transfer finally worked, but how long does it stay pending?

There is a potentially fraudulent direct debit on my account.

I used foreign currency to buy something and I think the rate applied is incorrect.

I used my card to make a payment and wondered why the payment was reverted?

Where do I pay with my debit or credit card?

How long do I have to wait until the transferred money shows up?

Do you have a children account available?

What do I do if I have exceeded all my PIN tries?

As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i put in money for vacation and its not showing. i need that money today, how long will it take

I have not seen any changes in my account balance(s) after making a transfer.

I have just read my statement and there is a payment I don't recognise.

I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.

I have been charged two times for one transaction.

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

Can I link my card I previously received?

My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.

I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my transfer finish pending?

how many virtual cards can i have, i want 8

I need to exchange a currency - can I do that here?

is it ok if i use both visa and mastercard

I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.

Which flat currencies do you support for holding and exchange?

I withdrew some cash and the exchange rate seems to be wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have not seen any changes in my account balance(s) after making a transfer.

How do I find out how or where this transaction on my account came from?

Tell me more about getting a virtual disposable card.

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

The cash abroad exchange rate is applied wrong.

I live in America, but I would like a card.

I can't see a verification code anywhere

Help! I made a transfer in error and need to cancel it before it's complete!

My friend would like to send me money. What are the options available to them?

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a transfer but its still pending

For what reason is my transfer still pending now?

There is a cash withdrawal on my statement that I don't recognize

Is there a fee that comes with transfers?

Why was the exchange rate so wrong when I bought something!

How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.

You shorted me money when I tried to make a withdrawal.

I attempted to get cash in the ATM but it was not authorized

I made a payment and it was reverted and wanted to know why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transfer is pending.

I looked at my statement and found a payment I and found a mistake.

Am I able to add money into my account using my American Express?

Where can i find my top-up verification code?

There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?

I have my residency in the US, but I would love to get a card.

If I'm getting my identity verified, what all do I need?

I found my card, am I able to put it back into the app?

In the App I see a payment that is not mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my transfer stuck on pending?

For what reason is my transfer still pending now?

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

Hold old do my kids have to be to use the service?

Why was I charged a fee on a cash withdrawal?

Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

If I want to send out more cards, do you charge extra for that?

Can I use a bank transfer to add money to my account?

What is the length of time for money to reach the account?

I was charged two times for the same thing.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a transfer but it is still pending.

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

I need to know where this charge is coming from?

The activation process for my card isn't working.

My app statement shows I took out cash from an ATM but I did not. What can I do?

I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?

There is a transaction showing up several times.

I want to start using my card, how do I activate it?

I heard that you support more than one type of fiat currency, would you tell me which ones please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a transfer take?

can you tell me where to find the top-up verification code?

Is my card lost? I am still waiting for it to be delivered.

How can I tell if someone else is using my card?

What is this fee showing up in my account for?

I just got married and I need to change my name

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money transfer hasn't appeared yet.

The transfer finally worked, but how long does it stay pending?

My transaction went through but I was charged a fee. Why?

Why haven't I seen the cash from the cheque I deposited yet?

I see a payment on my statement for  a place I didn't make a purchase at.

I don't know what this Direct Debit payment on my account is for.

How long will it take for my top up to work? It's still pending

Would reinstalling the app solve the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my transfer still pending?

how much will I be charged for making a transfer?

I just checked my account on the App and there is a payment on there that I did not make.

What form of identification is accepted?

What reasons could cause my top up to be reverted

Can you please explain why the exchange rate for the item I bought is wrong?

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

I need to close my account as soon as possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.

do you offer refunds? i would like to return purchase.

Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.

I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.

My cash transaction isn't showing on my receipt

Is there any way to get my salary in a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the transfer showing pending?

I do not understand what this particular direct debit is ?

Can you explain to me why a top-up would still be pending?

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

i am express delivering my card to the us, how long will that take

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For what reason is my transfer still pending now?

Why was the exchange wrong for the item I purchased?

What is the process when my card is due to expire?

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

How long will it take to verify my account?

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

What do I have to do to get a Visa card?

I want to transfer money into my account, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will my transfer stay pending?

The transfer finally worked, but how long does it stay pending?

What is the process for setting up and account for my child?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

Could you please tell me why my card payment didn't work?

Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.

The ATM is messed up. It gave me less than I wanted.

What do I do if I completed a money transfer but the recipient hasn't received it?

what is going on with my cash withdrawal? the exchange rate is wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The transfer finally worked, but how long does it stay pending?

My payment shows that it is pending will I be charged more money?

am afraid someone may have gained access to the info on my card.

What's the procedure for canceling a purchase?

What do you require for identity verification?

I was charged twice for a few things this week when I only bought one. What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my last transfer pending?

My payment shows that it is pending will I be charged more money?

Why is the pending status on my cash withdrawal taking so long?

How do I transfer funds if I am paid in GBP?

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

I have a transaction that shows multiple times.

I would like to re-activate my card, it was previously reported  lost but I found it this morning.

How long does it take for a transfer to show up in my account?

let me know how many disposable cards I can have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

My payment shows that it is pending will I be charged more money?

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

Can I receive payment in another currency?

Help! I'm missing money, I deposited a cheque but its not showing on my balance.

Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.

There was an extra fee when I was at the ATM.  Why?

There's been a transaction to the wrong account.

I made a mistake on the last transfer I made, who must I speak with to cancel?

I found a charge on my debit that I did not make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to terminate my account

I'm not able to activate my card how do I fix this problem?

Do you charge a fee on currency exchange?

I attempted to enter my pin to many times.

How would I go about getting a physical card to use in stores?

Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?

I got charged in double and want a refund

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to delete my account, please.

I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.

If I ordered my new card last week, how much longer should I wait to receive it?

Can I see where my money is being transferred from?

Why did I not get the amount I specified at the ATM?

What forms of ID do you need for identity verification?

If I don't live in the UK, can I still get a card?

I used to know my password, but not anymore.

Are you aware of any charges for receiving money?

How can I tell if someone else is using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to close my account due to poor customer service.

I got cash abroad and need to check the exchange rate

What currencies can I use to top up my account?

How can I find the source for my available funds and money?

i have tried everything to complete a transfer but can't, what should i do next

I contacted the seller and he won't respond.  Please just refund me my  money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Delete my account now please.

unhappy with service need to delete account

I see a direct debit transaction that I didn't make.

Tell me why I need top-up to be verified?

I have a new phone number and need to edit my contact information.

Is there a way to set up an auto top-up?

Is the fee with my cash withdrawal a mistake?

Can you please explain to me why there is an extra €1 fee in my statement?

I think a fee was applied for paying with a card.

My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: cancel my account

Do you offer disposable virtual cards too?

I've tried many times to make a payment, but it's not going through.  What's wrong?

Am I allowed to hold money in multiple currencies?

Can a credit card be used to transfer money?

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

Do I have to go somewhere to activate my card?

Duplicate transactions appear on my account

I'm worried my card might be lost in the mail? How long does it usually take to arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to close my account. The service you provide is unsatisfactory to me.

I do not have the information to verify my identify.

Where do I pay with my debit or credit card?

Using international ATMs messes up the exchange rate.

My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?

How can I go about ordering a virtual card?

I sent a transfer and it has been pending for awhile. How long will it stay pending?

What should I do if I think someone is using my card without my permission?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please delete this account.

I am not happy with your company. Please delete my account asap.

I did a transfer but the balance is the same.

I'm waiting for a money transfer to show, still.

Can you tell me when my money transfer will go through

For the disposable cards, what are the restrictions?

Explain to me why a transfer would be declined.

I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?

Tell me why there is an extra charge when I used an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I deactivate my account?

I tried to withdraw some funds from my card, but was declined. How can I get my money?

I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?

I tried activating my card and it didn't work

Where did my deposit for my source of funds come from?

There is a fee for a transfer, please explain that to me.

Why did I get charged a fee, I thought it was free?

I put money into my account in the form of a cheque, but my balance did not change.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not happy with your service and request that my account be terminated!

If I can, I would like to get both Mastercard and Visa from you.

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

Is there an additional charge to exchange currencies?

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

What foreign exchange rate will I get on weekdays and on the weekends?

Why does my transaction have an added fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me delete my account.  I am not satisfied with the service.

Is it possible for a person who lives in the US to get a card?

I have to quickly transfer something to China. How long will it take to arrive there?

What about an auto top-up, is that a option?

Can you explain why the ATM is giving me less money than what I asked for?

I am still waiting for verification.  Can I use my account before I am verified?

Please help me with my card.  It won't activate.

What is the charge for exchanging currencies?

Is it possible to change from USD to GBP with your App?

The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wish to remove my account.

Please delete my account and personal information.

A duplicated payment was made for something.

Which flat currencies are supported for holding and exchange?

Please explain to me the process of getting a virtual card.

Can I allow other people to top up my account?

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

Does your app allow currency exchange from USD to GBP?

Can I link my card I previously received?

I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: please delete account

I would like to delete my account. I'm not happy with the service you're providing

There's a possibility that my card was compromised.

I want to get a Visa and Mastercard, is it possible to get both from you?

why wasn't a transfer to account approved

Can I check my recent refund in my statement?

how long should I expect to wait for my card to arrive?

I can't get my Google Pay Top to work. Are there any issues on your end?

I need to add a serious amount of cash to my card, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to close my account & I will never do business with you again.

Where is the top-up card verification code?

The money disappeared when I tried to use my card to top up.

I got an unexpected charge on my transfers. How can I correct this?

What are the steps needed to top up with Apple Pay?

Will I get charged on a foreign currencies exchange?

the balance has not changed, but I have deposited some money

How do I add an existing card to the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to delete my account.

I have a duplicate payment on my account

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

Why did it cost money to transfer funds?

Why would a cash withdrawal still be pending?

I made a payment and it appears it is showing twice

Can someone assist me with activating my card?

If I need to top up with cash where should I look?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Close down my account.  I don't like your service.

Can you please disable my current account.

Can I have it delivered on a specific date?

I would like to track a card sent to me, how do I do that?

Is there a way to change my PIN without having to go to the bank?

A fee came along with me paying with card

I see a direct debit transaction that I didn't make.

How do I create a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I delete an account?

I'm not happy with service and would like to delete this account.

What should I do if I think that someone might be using me card?

What fiat money can I used in the exchange and holding?

I have a payment I didnt make on my account

How much is the charge to top up via credit card?

How can I tell the source for my available funds?

I transferred money but the balance hasn't changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me delete this account.

I am not satisfied with your company and wish to delete all accounts immediately.

Why isn't a refund showing on my statement?

Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.

Is there a specific date i can have it delivered?

What  is the verification process for a top up card?

Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?

I want to top up by using a credit card, which ones do you support?

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps to finishing up with this account?

why wont my american express work to add money

I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.

Why have I been charged for pulling cash out of my own account?

My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?

My account seems a bit off and getting weird charges.

Which cash machines will allow me to change my PIN?

I mistook my pin and now I am locked.  Can you unlock me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I close my account, I don't want it.

There is a withdrawal on my account that I don't remember initiating.

There is a pending payment on my account, what does this mean?

How long will it take the money to appear in my account?

I see an unfamiliar payment on my statement.

There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please delete my account now.

I need to terminate my account immediately.

What do I have to do to cancel a transfer?

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

Card refund is not showing up in my statement.

Has there been any activity on my card today?

I still haven't received my card after two weeks, is it lost?

why is there a fee for a payment on my card?

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

Why is the check I deposited this morning not showing up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to terminate my account.

What currency is acceptable for a top up?

Will you charge me for exchanging foreign currencies?

The cash I got at the ATM is still in my account.

What's the deal with verifying the top-up?

What should I expect to be charged on a SEPA transfer?

Why is the exchange rate wrong for my cash withdrawal?

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

I just did a money transaction but its not showing they received it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This place has been too much work so I'd just like to close out my account & be done.

What's the process for terminating an account?

I need my card delivered as soon as possible.

I did not have the right exchange rate applied to my situation of pulling out cash

The refund isn't appearing in my account

How to a go about ordering a disposable virtual card?

Will I be charged for adding money using an international card?

I want this fee reversed from my account.

Although I transferred some money, it has not as of yet, arrived.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to invalidate my account.  I am very disappointed with your services.

I no longer want this account, what should I do?

I made a purchase earlier today but it is still listed as pending- when will it go through?

my check or cash deposit has not shown up

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

I tried activating my card and it didn't work

When will my transfer arrive from Europe?

Why would my payment for my card show as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: if im not using my account should i close it or just let it sit

Please delete my account and personal information.

Can I directly deposit my salary to this account?

What do I need to do in order to use my card I just got?

What happens when I money transaction doesn't show up on the receiving side?

I don't know my PIN, how can I find that out?

Will I be charged for topping up my account using a bank transfer?

May I get my salary paid out in a different currency?

I recently transferred money to my account when will it show up?

I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!

What cash machines will let me change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: terminate my account please

I'm not happy with service and would like to delete this account.

I need to deposit my virtual card, how do i do that.

I must make a transfer from China and it is urgent. How long before the transfer is complete?

Will I be able to get both a visa and a mastercard?

I no longer have my phone, what should I do?

Last week I put a cash deposit into my account and it is still isn't there.

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

The app is saying I made a withdrawl but I didn't.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I shut down my account and get out of this company?

I'm dissatisfied with the service and would like to terminate the account.

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

Are there limitations to what currency I can hold?

I would like to exchange currencies on the app. How do I do this?

I would like to dispute a payment I didnt make

How much would it cost me for a bank transfer to top up my account?

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

My salary is in GBP, do I need to exchange it before putting it into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I no longer want this account, what should I do?

I can't see my Google Pay top up. Is it not working correctly?

I made a mistake and need to cancel a transfer.

What is this random charge of one pound doing on my account?

I tried to top up but the app rejected it.

My money I had was gone and I could not get gas!

I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?

I want to top up from my Apple Watch, can I?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I close my account?

I am not satisfied with your service.  Close my account.

how long does it take to get my card i am in a rush

Can you tell my why my funds transfer did not work properly?

I made a check and cash deposit that wasn't credited to my account.

Could you tell me about the restrictions that are on the disposable cards?

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

How do I receive a disposable virtual card?

When can I expect my card? I live in the US.

Instruction: Given an online banking query, retrieve another query with the same intent