Question: What fiduciary currencies are supported for tenure and exchange?

Why is my refund not showing up on the statement?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .

Why do I see a fee when I do a transfer?

I did a transfer.  What is the extra fee?

Why is there a direct debit set up in my name?

I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?

Who do I talk to for transactions debited twice?

My card still hasn't arrived after two weeks, now what?

There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?

Would you be so kind as to activate my card? Thanks

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many currencies can I have?

Are all European currencies available for holding and exchange?

What happens when I money transaction doesn't show up on the receiving side?

Is there a way you can have money from a purchase I made refunded to my account.

How long will a transaction to a friend take?

How can I configure what currency my salary is in if it's in GBP?

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

What is the system for determining the exchange rate?

what steps do you take to check identity

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you work with any fiat currencies?

What country's money can I hold currency in?

Why is my transfer pending when I already made it?

I've made a bank transfer but the money doesn't seem to be in my account.

I would like to give another card to my daughter, how can I proceed?

There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.

My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?

My card hasn't been working when I try to use it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What types of fiduciary currencies are supported for tenure and exchange?

Can I electronically transfer funds into my account from my American Express?

Is there a way to link the card i just got?

my card payment has been declined, do you know why?

Can you explain more about why should I verify my identity?

I need to change my address in the personal details.

I was charged a fee when I transferred my funds, why?

What does it mean if it says that my payment is pending?

I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me

Why is there a fee associated with card use?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you provide currency exchange to Euros?

I just got my new card and tried using it and it was declined?

what is this extra charge with my purchase?

I payed with the card and there was an extra fee?

How can I top up my card with another card?

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are all European currencies available for holding and exchange?

I exchange currencies a lot.  Can I get a discount?

I have my card here with me and someone has just made a withdrawal for 500. Please help!

How do you determine your exchange rates?

Why is top up not working for my apple pay app

My money I had was gone and I could not get gas!

If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which fiat currencies are supported by you?

For SEPA transfers, what kind of charge will be applied?

Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.

Why did my payment go back to my account when I bought something?

The store card reader would not accept my card.

Someone besides me might be using my card.

I would like to transfer money into my account.

Is there an alternative to a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you do exchanges of EUR?

Is it okay to hold money in multiple currencies?

Can my salary be received and transferred to my current currency in my country?

Please explain to me how to know where my funds are from.

I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

I would like to get both a Visa and MasterCard?

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the EUR accepted for exchanges?

What documents do you need to verify my identity?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

What steps do I need to get another card?

Can I use a bank transfer to add money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What flat currencies do you use for holding and exchanges.

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

What are the steps for  making a transfer for topping up?

How do I fix a transaction to the wrong account?

Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.

I tried transferring to an account but it didn't go through. What happened?

I withdrew some cash, when is it going to show?

Why has my deposit in the ATM not cleared yet?

I want to delete my account. How do I do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies are supported?

Is it okay to hold money in multiple currencies?

Can my salary be received and transferred to my current currency in my country?

Do you charge extra for topping up with a debit or credit card?

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

I need a new card to replace an expired one. Will it cost anything, and how soon?

Can I have a tangible form of my virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can exchanged be made to EUR?

Do you have support for flat currencies?

Why is there some cash that I did not deposit in my account?

I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?

Why hasn't my balance been updated from the check deposit I made?

Will the transfer show up in my account soon?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is EUR one of the currencies you deal with?

Is it okay to hold money in multiple currencies?

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

I'm wondering how long it takes for my money to get to me after a bank transfer.

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

My new card isn't in my app, how do I get it in there?

If I don't have all my documents can they still verify my identity?

Tell me why there is an extra charge when I used an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it okay to hold money in multiple currencies?

What country's money can I hold currency in?

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

Do you have the option for a disposable virtual card?

For some reason, the money I added was returned.

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

Am I the only one who can top-up my account?

What went wrong when I tried to do my transfer?

I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?

What do I do if I have forgotten my passcode?

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which fiat currencies are supported for holding and exchanging?

Do you have support for flat currencies?

Can I change my PIN without being physically present?

I have a payment which has not been approved.

There was a direct debit from my account and I didn't authorise it

What kind of ATMs would this card be accepted at?

There was a charge applied when I used my card.

I don't understand why I was charged extra for withdrawing money?

Can you tell me why I haven't received my new card yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have support for flat currencies?

What country's money can I hold currency in?

Is there a few for exchanging foreign currencies?

If I exchange foreign currency, are there any other charges?

Why is the cash transaction still showing as not completed?

how many uses are the disposable cards good for?

My card didn't work at the ATM in Notting Hill.  Is my card working?

How can I the person see my money transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know which fiat currencies I can use with you.

Can you tell me exactly what fees I will expect to see in regards to your cards?

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

There is a cash withdrawal in my account that isn't mine.

I want this fee reversed from my account.

How long will it take to verify my account?

How old do you have to be to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you support fiat currencies?

Do you have EUR currency available for me?

It has been a couple of hours but I do not see my balance updated, can you help?

Is there any way to know how the transaction got on my account?

I got cash and was charged a fee that shouldn't be there!

I noticed additional charges when transferring?

Help me!  When I was abroad, the exchange rate was wrong.

I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

Apple pay is not accepting my American Express card, can you assist me with this problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What country's money can I hold currency in?

How much is it to use my US debit or credit card to top up?

I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?

What do I do if I can't get my card out of the ATM?

I'm waiting for my transaction to complete.

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

I ordered a virtual card but it hasn't come through yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I exchange my money for EUR?

Do you have EUR currency available for me?

Am I the only one who can top-up my account?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

Can i make several disposable cardsper day?

Why am I charged a fee for using my card on some purchases?

What number of transactions can i do with one disposable card?

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies do you offer?

I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.

If I exchange currency frequently, can I get a discounted rate?

I would like to change my name after marriage.

What is this strange payment in my account?

I purchased this item and would like a refund

Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?

I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?

Is going to a bank only way to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have EUR currency available for me?

What are the age requirements for service?

The bank charged me fees for withdrawing cash!

Why can't I withdraw funds from my account?

I received a transfer in GBP how do I change it to a different currency?

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

I have exceeded the number of PIN attempts

Can I choose whether I receive a Visa or a Mastercard card?

I would like to delete my account now, please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have it by a certain date?

I think that somebody is utilizing my card without my authorization!

I made a payment with my card that was cancelled?

I got some cash but it wasn't the right amount.

I put some cash into my account but it's not displaying that on my balance.

I had a cheque deposited, but I don't see my money yet?

I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm worried my card might be lost in the mail? How long does it usually take to arrive?

I haven't received my card yet, how long does it normally take?

What do I do if I can't get my card out of the ATM?

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

Is it possible for me to change my PIN number?

My transfer says pending. What does that mean?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how soon will my card arrive?

Is there a specific date it can be delivered by?

I think there has been a mistake with my transfer

my cash balance less than what I thought

I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

Are there steps to see where my funds come from?

My wallet is empty even though I topped it up an hour ago.

Where in the app do I go to make my new card show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't received my card yet, how long does it normally take?

How long does it take for the card to come?

how can i get it to add money automatically while travelling

Why was there a fee for my cash withdrawal?

Why is there a random payment in my statement?

What steps can I take if someone else is using my card?

I'm interested in learning more about product refunds.

Am I going to be charged for receiving  money?

What is the way to go about getting a virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my card delivered as soon as possible.

When can I expect my card? I live in the US.

The app shows Direct Debit payments that I didn't make

I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.

My phone was taken yesterday, is there something that I need to do?

I would like to cancel a transfer...is this possible?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.

May I get my salary paid out in a different currency?

Please explain how disposable virtual card work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How quickly can you get me my card?

What identification is required to activate my card?

There was an extra fee when I was at the ATM.  Why?

Can I give a second card for this account to my daughter?

Why haven't I seen the cash from the cheque I deposited yet?

Why did I get charged when getting cash?

How long after I receive my statement can I dispute payments on it?

Can I add money automatically to my account while traveling?

How do I find out what countries you service and what countries you do not?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how much to get my card in 2 days?

How long will it take to deliver to the US?

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

I withdrew money and got a fee, please explain

Can I get a card although I'm not in the UK

I haven't received the cash from the check I deposited.

There is a direct debit patentp that I haven't authorized.

Top-up is loaded into the card and no update.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long does delivery take?

Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.

I was charged too many times for one transaction.

I left my phone at the hotel I was staying at so I can't use the app!

I did a transfer to my account, but it hasn't shown up

Please help me!  My physical card isn't working right.

What can I do with a disposable virtual card?

How can I information on my limit for top-ups?

Why was I charged a fee for my card payment?

I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?

I took out money and there is a fee.  Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When should I expect to receive my card?

Please send my card as quickly as possible.

Can I get a new card even though I am in China?

my statement contains an unknown payment

I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.

Give me a refund now!! I am still waiting.

How can I add money to my account from another account I have?

What reasons would cause my card payment to be cancelled?

I'm interested in holding and exchange for flat currencies, what do you support?

I would like to alter my personal details.

I tried entering my pin several times incorrectly. Why isn't my pin working?

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a specific date it can be delivered by?

Can you tell me when my card will arrive?

Please explain why the funds I added were returned to my account.

What is the youngest age for an account?

I have foreign currency i would like to change how much will it cost me?

If I need to top up with cash where should I look?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i need to add express delivery if that's an option

Can I have it delivered on the date I need it delivered?

Can you please explain why the exchange rate for the item I bought is wrong?

Can my PIN changed remotely without visiting a bank?

Is there extra fees for making a withdraw in a different country at a cash machine.

My transfer is stuck pending? How do we fix it to it goes through?

What is the highest amount of top ups I'm allowed?

Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

Do you think you're asking for too much information about me?

I must make a transfer from China and it is urgent. How long before the transfer is complete?

There are strange transactions on my account.  What should I do if I think someone stole my details?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I choose when my card is delivered?

what is the leadtime for a new card to show up in the mail?

I made a card payment which is showing me pending.

My last ATM request did not go through due to a declined card. Please cancel the request on my account.

Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.

I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.

how do i get into my account and edit my details

What is the expected delivery date for my card?

Can you please tell me how long it takes for the transfer to be available.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I placed my order a week ago. Is it ok that my card isn't here yet?

Why didn't I receive the right amount of cash at the ATM?

Can I get paid for this in another currency?

This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money

I've just got married and want to change my name.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please send my card as quickly as possible.

When shipped to the US how long is delivery time?

Will I have to wait much longer for my new card to arrive?

What types of fiduciary currencies are supported for tenure and exchange?

Can I track my card while it is in the process of delivery?

Is it possible to track the card you sent me?

I would like to give another card to my daughter, how can I proceed?

There is a direct debit that I didn't set up, what should I do?

I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?

I see an unfamiliar Direct Debit payment.

Why do I have a strange payment on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the estimated date for delivery to US?

How many days to deliver to a US customer?

Can I go ahead and use my account even though my identify hasn't been verified yet?

I'm waiting for a transfer from the US, how much longer?

I have an incorrect charge and would like a refund.

Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

Tell me how to top up my account using bank transfer.

hello I have lost my phone and I'm worried someone's going to steal money from me

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for deliver to the US?

I requested money from the ATM and it didn't give me as much as I requested.

How can I create another card linked to this account?

lost card found, want to put it back in app

Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.

Why was I not allowed to do a transfer to a beneficiary?

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long are deliveries to the US?

If I need delivery on a certain day, is that something that could be accommodated?

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

Why did the funds for one of my purchase come back to my account?

i dont recognise some of these transactions, i think someone has my card details

Do you offer cards for those in other countries?

I'm seeing a direct debit payment that is not me.

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

A card has been sent to me, how do I track it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to have it delivered on Saturday.  Is that possible?

Can I have my card delivered on Tuesday?

A transaction is showing more than once.

My account seems a bit off and getting weird charges.

I made a mistake of transferring, can I cancel my previous transfer?

Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money

I'm not able to withdraw money from the ATM but I'm not sure why.

Can I have my account add money automatically in certain intervals?

I would like to track the card you sent to me.

How long will it take for me to get my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I expect my card? I live in the US.

Where did my money go? I'm not able to withdraw it from my ATM.

I am unable to activate my card, it won't let me.

What's the reason for needing to verify my identity?

How can I check for an unsupported merchant for my transfer request?

the exchange rate I got for cash was wrong

I lost the code and can not get into the app. Help!

When did you start charging to make a withdrawal? How much is it now? I always thought it was free.

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

This is not right, I was told I could take out cash at the ATM for free?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the delivery time to the US?

Can I have it delivered on a specific date?

How do I tell if my top up was reverted?

I am afraid to give you all my identify details.

I'm seeing a direct debit payment that is not me.

I would like for someone to tell me which fiat currencies that your company supports.

i did not get any money but still was charged

Still waiting for transfer to be completed.

Why on earth do you need so much personal id info from me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a specific date i can have it delivered?

Yesterday I had my phone stolen.  Please advise what I should do.

Can my salary be received and transferred to my current currency in my country?

Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?

My wallet doesn't show my recent top up.

Is there a pay structure for currency exchanges?

Will I know which exchange rate I will get?

what currencies can i exchange between on your app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is delivery speed to the United States?

my card payment has been declined, do you know why?

There's been a transaction to the wrong account.

Can I use my Apple watch to fill my gas tank?

How can I check for an unsupported merchant for my transfer request?

Why is it taking so long to update my balance transfer?

What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.

My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take to deliver to the US?

What's the earliest time to receive my card?

I can't see a verification code anywhere

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

I haven't received my transfer funds yet, where are they?

I live in the EU, can I get one of your cards?

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

Why won't you take my transfer, I keep getting an error message.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I need delivery on a certain day, is that something that could be accommodated?

Transferred to account is not successful, help please?

Who do I talk to about the ATM swallowing my card?

My topup got reverted. Please let me know if there is any issue in system.

I was charged two times for the same thing.

Why is this fee being charged to me after using my card?

How do I get Top Up to work in Apple Pay?

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

I'm not sure how to complete the identity checks process.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take to receive my card?

How long is the delivery time to the US?

Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.

I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?

Is there a limit on how many times I can use a disposable card?

Why was I unable to finish this transfer?

Can I use this app to exchange between dollars and pounds?

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long until my card will get here?

How long does it take for my physical card to be delivered.

Where do I go to fill out the identity form?

Can I electronically transfer funds into my account from my American Express?

Why am I not seeing the check I deposited this morning in my account?

Why did I only receive this much currency?

need to know places i can withdraw money

Can I see where my money is being transferred from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i choose a specific delivery date?

I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

What went wrong when I tried to do my transfer?

There is a withdrawal in my account I didn't make.

This exchange rate on my purchase is wrong.

I would like to top up via credit card, which credit cards do you support?

I have used this account overseas recently. Has there been an increase in fees that I am unaware of?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have it delivered on a specific date?

I was charged a fee for withdrawing cash.

I am seeing and extra 1$ charged to my account and wanted to know about it.

My refund has not shown up on my statement.

I am unhappy with an item I bought. How do I get a refund?

What is the verification process for my card?

There is a payment with my card which i definitely did not make by me .Never seen that it before.

For the identity verification, what do you need?

Is the closest ATM to me within 2 miles?

Do I have to go into the bank to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When should I expect my card to arrive?

How many times can I use a virtual card?

The app is not able to realize that it is me.

My PIN can't access my card, can you help?.

What should I do if I think someone stole my details and used my information to make some transactions?

Yikes!  I didn't get the amount of money that I requested.  What do I do now?

What reasons could cause my top up to be reverted

What is the expected delivery date for my card?

Do I need to order a new card if mine is expiring?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long is the wait for my card?

Can I specify a day for my card to be delivered?

How do I go about getting hold of a virtual card?

I wasn't able to withdraw money at an ATM

Is there a charge for sending out more cards?

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

I locked myself out of my account, how do I unblock my PIN?

Who can purchase a disposable virtual card?

I think my card payment was cancelled. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i need to expedite my card

What is the basis of your exchange rates?

Why are you charging me fees for using my card?

The currency exchange rate was wrong for a purchase I made.

Can I add money to my card automatically during a trip?

Can I change my details because I moved?

Why am I being charged for withdrawing cash but haven't in the past?

Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?

I've been waiting ages and my PIN hasn't gotten here.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Send me my card now! ASAP

How long does it take for cards to be delivered after ordering them?

Are you going to charge me to top up my card?

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

I noticed my exchange rate was incorrect when I got cash.

I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!

What forms of ID should I use for verification?

Why was there a fee on my cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my card right away.

How long should I wait for the card to arrive?

My account is locked because I used the wrong pin too many times.  Please help.p

Why am I still not able to see the money I deposited a week ago? This is urgent!!

How long do I have to wait for my bank transfer to appear in my account?

I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!

I need to close my account.  Your company is terrible!

Hey there's a fee for a transfer on my account.  Why?!

I cannot find my phone, what should I do?

I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I receive the card?

I want to shut down my account as soon as possible.

What's going on? My card wont accept any transactions.

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

What age do you have to be to open an account?

I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my card immediately.

Is my daughter eligible to open an account?

How come the ATM won't give me my money?

Are there any hidden limit on the auto top-up?

The machine only paid me a hundred when I wanted 20

for god sake, just delete my account i am sick of this

I would like to activate my card what do I need to do?

Can I get some help activating my new card?

Am I the only one who can top-up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help! When will the card arrive at my home?

Can I have my card delivered on Tuesday?

What is the charge for topping up a card?

Why is my transfer still pending after all this time?

Transfer unable to be completed, states 'declined'

What if I need my salary in another currency?

I need to activate my card, how is that done?

What would II do if I wanted to activate my new card

Why isn't my top up showing?  Was the money reversed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my card ASAP!

Why have I received a rebate for my payment after a week?

Can I withdraw money from another bank and transfer it into my empty account?

While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.

Why is the exchange rate on my card payment different than I expected?

Tell me how to top up my account using bank transfer.

When the time is right will this automatically replenish my balance?

How long will I have to wait for my money to be in my account?

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

Do you have an auto-top function and how do I use it if so?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is needed soon

I'd rather not use my physical card, how can I get a virtual card?

I topped up my card but the app rejected it.

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

How many incorrect attempts cause card to be blocked?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can it be delivered on a certain date?

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?

What currencies do you accept for adding money?

Can you tell me why my top-up was canceled?

I am seeing a direct debit I wasn't aware of.

I'm looking at my statement, and my refund is not on there.

Why did I only get $20 now the full amount I wanted?

I wasn't charged the correct exchange rate for an item I purchased.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I expect my card?

How long will it take my card to get here?

When can I expect money to be transferred to my account?

When did I get a $1 extra fee on my statement?

How can I the person see my money transaction?

After a transfer, I see an extra fee.  Why?

My new card isn't in my app, how do I get it in there?

I wanted to take out $100 but I only got $20.

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to get my card quickly

How long does it take for my id to verify?

When I got my cash, the amount was not what it should have been, based on the exchange rate.

How can I periodically check the delivery of the card you sent?

I am unable to use my top-up on the app. Could you explain this to me?

Do I need to do anything? My phone was stolen yesterday.

I wasn't able to use my card today when I went out for lunch. Wondering why that is?

Will I be charged for a cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will this take to get to me?

Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?

Help me please, My Apple Pay American Express top up does not work.

do you have a fee for receiving a SEPA transfer?

Can you tell me what are disposable cards for?

There is a payment in the app that I did not approve

My card is about to expire.  Where do I get a new one.

I deposited a cheque with some money, but the balance hasn't changed.

I have a trasnger that is pending and wondered about it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could I chose the date to have it delivered?

Can you tell me what i steps i should take since my card was stolen?

Can you please explain why my beneficiary is not allowed?

I need to order a new virtual card, how do I do that?

My card payment had the wrong exchange rate

My cash deposit isn't in my account. What happened?

I can't get my Google Pay Top to work. Are there any issues on your end?

I'd like to have extra cards. Will I have to pay for that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will my card be here soon?

How soon do cards arrive after I order them?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

Why am I getting charged more for using my card?

How long will it take for my money to be deposited?

I already paid to top-up but the funds aren't available yet, where are they?

How do I get a virtual card on my device?

Would it be possible to activate my card?

I need help with understanding why my card is not working.

Why do I have to give you my drivers license

I was unable to transfer to another account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get my card fast tracked?

Why isn't my purchase exchange rate correct?

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

Why is there an extra charge of 1 dollar on my statement?

Top-up is loaded into the card and no update.

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

I see cash in my app but I did not get it.

Why was I charged a random fee for a transfer I made?

Can I get a card that works in other countries like Africa and Indonesia?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I receive my card?

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

I must make a transfer from China and it is urgent. How long before the transfer is complete?

My statement shows different transaction times.

I tried to transfer some money and it hasn't done it yet - what's going on?

Why wasn't my payment accepted by the app

Can you tell me why my card payment did not work?

Can I have a tangible form of my virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can cards be dispatched on a specific date?

Why has my deposit in the ATM not cleared yet?

Is there a fee for sending out more cards?

I am interested in giving a second card to my daughter, how can I make this happen?

Why was I charged a fee when I withdrew money?

I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.

I have a problem with a transfer. It didn't work. Can you tell me why?

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

When I tried to top up using my card, all of the money disappeared.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long is delivery to the US?

Would you please unblock my pin? I don't know why, but it's blocked.

I'd like to use my American Express to place money into my account.

i need a refund right away but the funds aren't available in my account

Is there a reason my payment is still pending?

I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?

How do I create a disposable virtual card?

Why was I not able to take cash from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can it specifically be delivered on a certain date?

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

I deposited cash into my account and I'm having trouble seeing it on my account.

What do I do if my top-up has not gone through?

Will you tell me how to exchange USD for GBP in the app?

There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

The exchange rate that was applied for an international purchase was wrong.

Something is wrong with my top up and I can't see it. How do I find it?

I shouldn't be charged any fee for transferring .

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When shipped to the US how long is delivery time?

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

I would like to get an account for my child.

Does Apple Watch support the topping-off of my account?

Why did I only get $20 when I asked for $100?

I am not satisfied with your company and wish to delete all accounts immediately.

I was wondering why my card was declined

Why did it cost money to transfer funds?

Did I do something incorrectly? Where is my top-up?

I need to find out why my pending payment hasn't gone through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long does it take to get my card i am in a rush

To deliver to the US, how long will it take?

I tried using my credit card with top up but it didn't work! I thought it was supposed to?

The transfer to my beneficiary has not gone through

It seems I need to get information on limits for top-ups.

The activation process for my card isn't working.

I deactivated my card but would like to reactivate it.

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

Will I be charged any fees if I want to add money with an international card?

Can you tell me more about limits to disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will it get delivered?

Please help revert my transaction from this morning.

I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.

My phone was left at a hotel and I can't access the app.

When will I see my cash, since I already deposited my check?

How can I access my account when I have lost my phone?

There is a pending transaction on my account, what does this mean?

I recently made a transfer that I would like to cancel

I have been waiting for my transfer, shouldn't it be here already?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have it delivered on the date I need it delivered?

If I were to do a transfer, what is the rate for that?

I am planning activating my card was it possible?

I bought some things in the morning but the payment shows as pending

I noticed that there was an extra charge fee on my account. Could You explain to me why?

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I order a card when does it arrive?

I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.

I am just waiting on the completion of the transaction.

What is this cash withdrawal on my statement?

Can you tell me how transferring money into my account works?

I need to withdraw money. Where can I do that?

the product is not working, can I get a refund?

Can I automatically top-up when traveling?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long until the card arrives?

How many days to deliver to a US customer?

Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.

Why can't the recepient of my money transaction see it?

I deposited money in the form of a cheque, but my balance has not increased.

I cannot get my virtual card to function.

Where did the  €1 fee in my statement come from

What do you require for identification verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for my physical card to be delivered.

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

How long does it take for a transfer to show up in my account?

Can I have multiple currencies in my account?

How can I change the currency I'm exchanging from AUD to GBP?

Can you please tell me why I was charged an extra fee on my transfer?

I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i am express delivering my card to the us, how long will that take

How long is the delivery time to the US?

I think there was an error in your exchange rate.

Can I get an update on my replacement card?

I just saw a fee on my account. When do these get charged?

There is a mysterious debit transaction on my statement

Please tell me what this direct debit in my statement is

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

How can I request cash back? The ATM just gave me a different amount than what I've been charged though...

Can you tell me the names of the fiat currencies that I can use at your institution?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for something to be delivered to the U.S?

Can I specify a day for my card to be delivered?

Will money be added automatically when necessary?

I would like to give another card to my daughter, how can I proceed?

I need help reapplying my top-up. It seems it isn't working.

Is there an age limit to when my child can use these services?

My statement contained a one pound extra fee

Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take to have my card mailed to me?

With one disposable card how many transactions can i do?

If there isn't much money left over, will it top-up automatically?

Can you tell me what the exchange fee is?

My balance doesn't include my latest transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will it be delivered to the US?

Can you tell me when my card will arrive?

My card is about to expire.  How do I get a new card?

It has been a couple of hours but I do not see my balance updated, can you help?

My wallet is empty even though I topped it up an hour ago.

Can I change my pin number at a cash machine?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When are cards shipped?

To deliver to the US, how long will it take?

I have a cash withdrawal on my statement that I am unsure of.

Why did I get charged a fee for my transfer?

Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.

I have just read my statement and there is a payment I don't recognise.

The currency exchange rate was wrong for a purchase I made.

How can I close my account, I don't want it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: To deliver to the US, how long will it take?

What is your shipping policies for cards?

I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?

My card payment has the wrong exchange rate

How do I find the top-up verification code?

you got the exchange rate wrong for my cash withdrawal

Why can't I transfer money to a beneficiary

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

Can I track the card that you sent me in the mail?

I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

When the time is right will this automatically replenish my balance?

I want to op up my account by using bank transfer. How do I go about it?

I live in the US and I would like to get a card. How do I go about getting one?

The machine gave me the wrong amount of cash.

Do you have a children account available?

I need to make a transfer from Europe, how many days does this take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the leadtime for a new card to show up in the mail?

Is there any way i get a disposable virtual card as well?

Is American Express supported for adding funds?

What stopped my transfer, from being accepted?

Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.

I tried to transfer some money and it hasn't done it yet - what's going on?

I made a payment with my card and it hasn't changed. How long do you think this will take?

I was charged multiple times for one purchase

What kind of cards an currency do you support?

I deposited cash into my account and I'm having trouble seeing it on my account.

Why hasn't my transaction been completed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take to get to the US?

There's a payment in the app I don't recognize.

I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.

phone is at a hotel, can i still use app

my statement contains an unknown payment

I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?

If my card is going to expire this month, do I need to order a new one?

I'm pretty sure my top up is still pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long is US delivery?

I have duplicated transactions on my statement

Why was my payment declined? I keep trying my card but it's not working.

I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.

new customer and filling gas for the first time today, not working,

I was checking my statement and my top-up has been reverted

How long do I need to wait to see an update after I make a bank transfer?

How long do I wait for a transfer to take?

My order hasn't shown up yet, what can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the delivery time for US?

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

Can someone else use my account if they have my phone?  I lost mine.

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

I contacted the seller and he won't respond.  Please just refund me my  money.

I was doing a transfer and received a "decline" message.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.

I entered a wrong PIN too many times. How can I fix this?

I did not receive my purchase, how do I cancel it?

Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?

I was charged twice for the same purchase!

I have cash deposit to my account but it is experiencing a problem

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long is a delivery to the US?

I still don't have a card. How do I get one?

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

I want a reason as to why my beneficiary is not allowed?

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for the card to come?

I want to reactivate my card, I thought I had lost it but found it again this morning.

I have a strange transaction for £1 on my statement, what is that?

My card stopped working after multiple transactions. Why?

I checked the app and there is a payment that I don't recognize.

What is the reason for the fee charge on my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many days to deliver to a US customer?

I could only take the amount of money that was available to me which was less then I expected.

I found a direct debit I would like to dispute

I can't see a verification code anywhere

How many currencies can I have money in in my account?

The money has not yet been placed in recipients account.

I haven't received my PIN yet. Do I need to get it from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my card come? I need it as soon as possible!

I'm having difficulties changing AUD for GBP. How do I do this?

How can I transfer money to a beneficiary?

Why did I get charged a fee for my card payment?

I tried to make a purchase in the store but my card was declined.

Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.

I sent payment with EU transfer and they still haven't received it. How long does it take?

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

Is the verification number on the top up card

Not living in same place, need to change details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

How to I switch my money for the money used in another country?

I submitted a transaction but it was for the incorrect account.

My top-up was cancelled, could my bank be the problem?

An ATM machine didn't give me back my card.

Can my job deposit my wages directly into the account.

I requested a higher amount for my cash withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long should I expect to wait for my card to arrive?

How long should I wait for the card to arrive?

I have an account at another bank, but I want to transfer some of the money to my account here.
.

I am yet to receive the money in my account how long will this take?

When I got cash, my exchange rate was off.

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

There is a direct debit payment I don't recognize.

For what reason is my transfer still pending now?

I've tried using my card multiple times and it keeps getting declined.

my cash balance less than what I thought

is it possible to get a refund for something I purchased?

Why was a payment cancelled on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my card as quick as possible

Can you tell me how long it takes for a new card to come?

I've changed my mind on an item.  How do I get a refund?

that fee should not be there, you charged my cash for an unnecessary thing.

Can friends transfer money to each other?

Where can I see where my funds came from?

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

What is the most amount of disposable cards allowable?

Could you inform me as to why I have been charged a higher fee for doing banking abroad.

Is there a way to see my money's source?

Can someone please help assist me by explaining to me why my pass-code is not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: are you sending me my card?

What's the earliest time to receive my card?

I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.

I think someone stole my card because I can't find it.

I can't do any business with this virtual card.

What are the acceptable currencies for adding funds?

What should I do if I see a withdrawal is pending?

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

I'm happy with Mastercard and want to stick with just that credit card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will I have to wait for my new card?

Can you tell me how long it takes for a new card to come?

What are acceptable documents to prove my identity?

Exchange rate for my card payment is wrong

What do I do after the ATM takes my card.

How can I exchange currencies with this app?

How can I look at where my available cash is coming from?

A payment that I didn't make appears in my app.

What about an auto top-up, is that a option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will delivery to the US take?

How long will it take my card to get here?

What is the maximum transactions for one disposable card?

There is an extra charge on my account I didn't authorise, it's just £1, what is it?

Is there a way to find an ATM around me?

The exchange rate was different when I got cash

Is it possible to get both a Visa and a Mastercard?

Please assist me in activating the card.

I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?

Someone must have found my card details as I don't recognize these transactions.

What is this strange payment in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How soon will I get my card?

When can I expect my new card to get here?

I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.

What currencies can I use to top up my account?

Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?

There's a $200 withdrawal on my statement that seems fishy to me.

Tell me what ATMs allow me to change my PIN.

How can I change the currency I'm exchanging from AUD to GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Give me my card, I need it now!

How long does it take for a card to arrive?

Please give me both Visa and MasterCard, is it possible?

Where in the app do I go to make my new card show up?

I see a charge for a direct debit that was not me.

How long is the wait for a money transfer to post?

Can you help me? I have a duplicate transaction on my account and I don't understand why.

I was supposed to get a refund but I do not see it.

I got charged for with a fee for paying with my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I expect delivery?

My American express works with my apple pay, why is top up not working?

Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.

A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?

when does my balance update for a transfer

Will there be extra charges regarding to adding money into my international card?

I have a cash withdrawal that I don't recognize.

i bought the wrong size and would like a refund

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How soon do cards arrive after I order them?

Can I have my card delivered on Tuesday?

How long do transfers take, mine just says pending?

A payment I made is for a wrong amount can you help me correct the mistake.

I goofed up and used the wrong account.  Please help.

Why did I get charged a fee for transferring money?

I think the exchange rate for my for my cash withdrawal is wrong

I just did a money transaction but its not showing they received it

I noticed my card payment was cancelled, can you tell me why?

I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the earliest time to receive my card?

When can I expect my new card to get here?

what documentation do I need for the identity check?

How do i set up my credit card to send transfers?

Why do you need so much id info from me?

What do you use to figure out the exchange rate for the card?

Is it possible to get both Visa and Mastercard from you?

How do I get a new card when my old one expires?

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

where can I find the auto-top up option?

Do you charge for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my card soon.

can the delivery be specific to my needs?

Contactless payments need to be enabled for my card.

I want to know how to transfer money with my credit card

There is an unauthorized payment in my statement.

I tried to withdraw cash from your ATM but my transaction was cancelled.

Will my other US credit card be accepted?

Can I top up for free using a European card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I get my card shipped to me?

I did a transfer but the balance is the same.

Can I still access the app even though my phone was stolen?

I need to get some Euros for my holiday. Am I able to exchange some of my money?

What apps can I use to top up my account?

What do I do if there is a direct debit on my account that shouldn't be there?

Why did I not get the amount of money I requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is your shipping policies for cards?

What is the wait time for delivery to the US?

Are there limits to businesses that will accept this card?

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

There seems to be an additional charge of £1 on my statement, what is the reason for this?

Would I be charged any fees if I added money to my account using an international card?

What should I do if I think there are unauthorized transactions?

Why is there a $1 charge on my statement?

Tell me what ATMs allow me to change my PIN.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my card be here?

Can I have my card delivered on Tuesday?

I was only given $20 after trying to withdraw $100

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

I found my card, am I able to put it back into the app?

I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?

How long will it take to transfer something to China urgently?

What is the highest amount I can top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have a say when it's delivered?

How long should I wait for the card to arrive?

I deposited a cheque and its been days and I still haven't received the cash!!

An overseas cash transfer did not work correctly

My exchange rate is wrong when I get cash.

Yesterday my phone was stolen from me :( What do i need to do about it?

What does it mean if my top-up has not gone through?

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

Why are my purchases from this morning still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my card be delivered?

What does it mean when a payment is pending?

When I was transferring money I was charged extra why?

How do I order a replacement for stolen card?

I believe there is a mistake because a payment I didn't make shows in my app.

How many transactions can be made with a disposable card?

Will it be possible to change from USD to GBP with this App?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long is the delivery time to the US?

What is the length of time for one of these items to come to the U.S?

Can you tell me how transferring money into my account works?

After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?

Am I allowed to carry an additional card?

Can you tell me what I need to do for the identity check process?

What is the basis of your exchange rates?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the length of time for one of these items to come to the U.S?

How long should I wait for the card to arrive?

i tried to do a transfer to an account but it didn't work

How do I create a disposable virtual card?

A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.

Will I see fees from adding money with an international card?

What do I do if my card is about to expire?

Its been several days and my cash withdrawal is still pending. Why?

I made a cash deposit to my account but i don't see it

What is this cash withdrawal on my statement?

Why was I charged extra on my last UK pound to Russian ruble exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I specify a day for my card to be delivered?

can I choose delivery times to suite me?

Is there a reason for my top up to be cancelled?

Do you support direct deposits from my employer?

What reasons would cause my card payment to be cancelled?

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

Someone must have found my card details as I don't recognize these transactions.

my phone was taken yesterday, what should I do about my account?

How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me when my card will arrive?

can I choose delivery times to suite me?

Why am I unable to transfer money when I was able to before?

Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.

Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

Do I need to re-apply to order a new card when my old one's about to expire?

Is there a problem that makes my payments show pending?

Can you please tell me how long it takes for the transfer to be available.

How long do I need to wait til my top up isn't pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I expect my card to arrive?

I would like to track a card sent to me, how do I do that?

How long will a transfer from Europe take?

I'm expecting a refund but it's no where to be seen

What do I need to do in order to use my card I just got?

The transfer that I was trying to complete was declined. What was the cause?

I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.

Can I add money in intervals to my account?  I will be traveling.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can I choose delivery times to suite me?

When can I expect my new card to get here?

I visited the ATM but got less money than what I requested. Why?

I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!

I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem

Can I electronically transfer funds into my account from my American Express?

It says that my payment is pending, what does that mean?

I just received a new card, where do I go to link it to my account?

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my card to be delivered fast

Can I pay more to get it deliver quicker?

What do I do if I cannot access the app?

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

For some reason I forgot the passcode I have.

I don't understand why I was charged an additional fee for this service. Can you clarify?

My PIN number was incorrect, and I can't access it.

Where did my money go? I'm not able to withdraw it from my ATM.

My app statement shows I took out cash from an ATM but I did not. What can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long is the delivery to the US?

Can I have my card delivered on Tuesday?

There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?

My card hasn't arrived yet. What do I do?

I'd prefer to use my American Express when putting funds into my account.

What will I need to configure if my salary is in GBP?

I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?

Do you charge a fee for topping up a card?

Will there be a fee to receive a physical card?

There was a transaction this morning that I'd like to reverse.

This debit is not my transcation. How do I get my money out back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take my card to get here?

Can you tell me how long it takes for a new card to come?

Please tell me why the same transaction is showing up on my account more than once.

I got a message saying I made a withdrawal from the bank machine, but I did not.

My card is expiring, how do I get a new one?

With my credit card i would like to transfer money.

After I got my cash, I found out my exchange rate was wrong.

I'd rather not use my physical card, how can I get a virtual card?

Can currencies be exchanged on this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to make sure it is delivered on a certain date.

How long should I wait for the card to arrive?

Someone else made a Direct Debit transaction on my account

Verifying the top-up seems like a hassle.

I have lost my card, but need to place an online order! How do I get a virtual card instantly?

Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

How long do I wait for a transfer from the United States?

Do i have to wait to get the pin or can i set up a pin

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can you express my card to me?

What is the wait time for delivery to the US?

There is a transaction showing up several times.

i am not a premium customer but i want a virtual card, how do i get it

Is there a fee when I add money to my international card?

I saw a payment come out of my account for a merchant I don't remember.

I tried activating my card and it doesn't work how do I solve this problem?

How do I add an existing card to the app?

Today I used my card at a restaurant and it was declined. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how long it takes for a new card to come?

I have lost my phone, what steps can I take to prevent someone using my account?

There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!

Which currencies can I use to add money?

When traveling, is it possible for it to add money at specific time intervals?

I got cash and the exchange rate should have been different than it ended up being.

I topped up and now my money is not there anymore! What happened to it?

I purchased this item and would like a refund

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the wait time for delivery to the US?

When can I expect my new card to get here?

For some reason my card payment hasn't worked. what can I do to look into that?

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

my cash balance less than what I thought

What is the pending payment on my card about?

I get a "decline" message when doing a transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long should I wait for the card to arrive?

There are funds in my app that I did not receive.

I haven't received my PIN yet. Do I need to get it from you?

Why hasn't my withdrawal shown on my statement?

Help Me!  I lost my card.  What should I do?

My refund is not showing up in my account. Where is it?

There is an extra $1 charge on my statement, why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I expect my new card to get here?

How long does it take for a card to arrive?

I am unable to use my top-up on the app. Could you explain this to me?

I have a payment that hasn't went through yet.

I have cash deposit to my account but it is experiencing a problem

Will I be charged for a cash withdrawal?

Why do I have a strange payment on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for cards to be delivered after ordering them?

can the delivery be specific to my needs?

My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.

What do I do if there is an electronic debit that is not correct?

How long does it take to show a deposit I made to my balance?

What physical locations can I use cash to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a card to arrive?

What to do if my card has been used without my permission?

Which part of the app do I order virtual cards from?

My app statement shows I took out cash from an ATM but I did not. What can I do?

I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?

How do you decide what the exchange rates are?

How can I dispute a direct debit charge on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have my card delivered on Tuesday?

Can I pay more to get it deliver quicker?

I need a transaction reversed from my account.

Why can't I see a transfer to my account?

Why do I get a fee every time I transfer?

Can friends transfer money to each other?

I would like to exchange currencies on the app. How do I do this?

I tried using a check to update my balance, but it isn't work? Is something wrong?

I think a card payment I made was cancelled, can you check?

It seems that the rate I got is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can the delivery be specific to my needs?

What do I do with my "decline" message on a transfer?

My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.

I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.

I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?

I can not find my phone or it has been stolen.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I choose the day it's delivered?

Why am I being charged a fee on a card payment?

Top up is not working even though I have my AMEX in apple pay.

How much is the charge to top up via credit card?

What can I and can't do with the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How will I get my card?

Can I pay more to get it deliver quicker?

When I got cash, my exchange rate was off.

Is it possible to change from USD to GBP with your App?

Why are you charging me for ATM withdrawal? It has always been free before.

I thought transfers were free. Why was I charged to transfer?

Will I have to wait much longer for my new card to arrive?

My daughter need a card from this account. Is that possible?

I have one of your cards, but I don't know how to link it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I expect to receive my card?

Can I pay more to get it deliver quicker?

I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??

When my card expires what is the cost of a replacement and how fast?

Will I be charged a fee for a SEPA transfer?

Make me understand why I am charged an extra fee when I use the ATM.

I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I will be traveling.  Can I add money automatically?

Will the system automatically update once there is no more money left?

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

Can you tell me about why the account I have was charged an extra 1$

I am seeing inside the App a some cash withdrawal that is not mine

Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find the auto-top up option.

If my account is low in funds, can I set an auto top-up?

My card is not able to be activated how do I get it to work?

Why is the exchange rate different on my recent purchase?

I need to set up an account for my daughter, how would I do that?

Will you assess me more fees if I top up with an international card?

I made a transfer and was charged an extra fee!

My card has not been delivered yet and its been a week since I ordered it, please help

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I'm traveling is it possible to add money automatically at certain time points?

how can i get it to add money automatically while travelling

I didn't make these transactions. Is someone else using my card?

What do you need for the identity verification

Will a beneficiary not accept a transfer?

My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?

I just checked my account on the App and there is a payment on there that I did not make.

Can you tell me the ATMs I can use with my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to do auto top up?

What, if any, is the limit  for auto top-up?

I would like to get additional physical cards at this time

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

I recently bought an item using my card and I was charged an extra fee why is this?

I have zero dollars in my account. Can I submit additional funds via bank transfer?

Why am I being charged more on exchange with things I bought abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How will I know when I can use the auto top-up feature?

If I don't have much money in the account can I auto top-up?

I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?

I have a transfer from the US, How long is the wait?

What is the fee for topping up a US card?

What is the minimum age required to open an account with your service?

I made a cash withdrawal at an ATM but it still says pending in my account.

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I set automatic top ups?

Can I add money automatically to my account while traveling?

My PIN number was incorrect, and I can't access it.

Will you tell me how I am supposed to use the disposable cards?

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

Can I use my Apple watch to fill my gas tank?

I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?

My card is showing the same transaction over and over again.

Can I wait for you to send me a new card when mine's about to expire?

Is there any way to see my card in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any limit on the auto top-up?

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

My new card came in.  How do I activate?

Where is the top-up verification code located?

I wanted to take out $100 but I only got $20.

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

Is there a limit to how much I can top up?

I wanted to withdraw $100 from the ATM but I only got $20

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I will be traveling and want money to be added automatically in certain intervals. Is this possible?

If there isn't a lot of money left, will it automatically top-up money?

So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?

Can I have a card even if I am not living in the UK?

Can you give me the restrictions of the disposable cards?

The other bank confirmed a transfer I made, but this account is not reflecting it yet.

My phone was stolen, what should I do first?

Help!  The app says I took out cash but I didn't!

I tried to top up but the app rejected it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does auto top-up have a limit?

I want to use auto top-up. Is there a limit?

Are there any fees associated with receiving money?

Is my card lost? I am still waiting for it to be delivered.

Why are you keeping my money from me by declining my card? What is going on?

There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?

I went to do a transfer and it was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the maximum amount you can do for auto top-up?

Can I get a disposable card?  How many can I have?  How often can I use them?

I found the card that I thought I lost, and I would like to reactivate it.

I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

There is a transaction showing up several times.

I can't see my Google Pay top up. Is it not working correctly?

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

What are these disposable cards meant for?

I inadvertently completed a transaction on a wrong account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I set up to my account to automatically top up?

I think I got charged twice for the same thing

Is there an alternative to a physical card?

What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.

Please explain to me how to know where my funds are from.

I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

I am trying to transfer money and something is going wrong.

Instruction: Given an online banking query, retrieve another query with the same intent