Question: Can you tell me where to find top up by cash deposit?

Can cash be used in physical locations to top up?

What is the procedure for depositing a virtual card

I have to quickly transfer something to China. How long will it take to arrive there?

What's the tracking on the card you sent?

Do you have to be in the UK to get a card?

Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

I don't know why my card payment did not work

Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.

What limits are there on the virtual cards?

What is the procedure for activating this card?

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you accept cheques for top-up?

Who do I make a check out to if I want to top off my account?

What steps do I do to transfer money using my credit card?

I did a cash deposit to my account but my balance is still the same. What happened?

I took out some cash from the ATM but it is still showing the transaction is pending.

Someone withdrew money from my account, and it wasn't me.

Is it normal to get charged extra when i use my card?

Can you tell me how transferring money into my account works?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top up online?

Is it possible for me to top up with a cheque?

I paid two weeks ago and just got refunded

Is there an age limit to when my child can use these services?

I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?

Someone mugged my and stole everything.  I can't use the app.  What should I do?

I am blocked now because I entered the wrong pin, need help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is topping up with cash allowed?

Is there a reason my new card hasn't arrived?

I would like to exchange currency  What types are there?

My top up is giving me problems. What is wrong with it?

My app statement shows I took out cash from an ATM but I did not. What can I do?

When will I get my money? It's been too long.

Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.

Can I use my account now, even though my identity verification has not gone through yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I look for cash top up?

Is there somewhere I can send a check to add to my account?

I want to have an item refunded can I do that?

how many virtual cards can i have, i want 8

What can I and can't do with the disposable cards?

What do I need to do to cancel a transaction?

What are the restrictions of the disposable cards?

I messed up and made a transaction using the wrong account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an option to top up with a cheque?

There is a direct debit charge on my account that I don't recognize.

My cash withdrawl has the wrong rate of exchange.

Do you have to be in the UK to get a card?

What is the system for determining the exchange rate?

What steps do I need to get another card?

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

I think the exchange rate for the cash I withdrew wasn't correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to top up by cheque

What is the number of transactions for one disposable card?

How much will I be charged for a cross-currency exchange?

I can't figure out how to transfer money into my account.

Why am I being charged a fee on a card payment?

Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?

I'm not sure how to provide my identity.

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where would I find top up by cash deposit?

Who can have access to top up my account?

when does my balance update for a transfer

Why is there a direct debit payment on my statement that I didn't do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to use this cheque to top up.  Can you tell me how to do that?

I want to top up my account with a cheque

Could you tell me why my top up isn't showing in my wallet?

Why was I charged a fee for my withdrawal?

Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

I transferred some funds but I don't see it

I added money but my top-up wasn't processed by the app.

There is a payment that I was charged two times for.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What types of top-up methods do you accept?

Why am I being charged for getting cash?

I need to make my card PIN a different number

My account was charged a debit payment I don't recognize.

Are there a certain amount of transactions i can do with one disposable card?

Could you send me and up date on the arrival of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the best way to use a cheque to top up?

My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?

How long after a failed topup will funds refurn to account

do you have a fee for receiving a SEPA transfer?

My new card just arrived, how can I activate it?

What do I have to do to activate my card?

My card got charged twice for the same thing!

There's an extra fee on my statement, why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can cash be used in physical locations to top up?

I can't find out how to top-up my account using cash.

Transfers from the US how long will the wait be?

My cash deposit isn't in my account. What happened?

Why am I being charged to withdrawal money?

I don't know what this Direct Debit payment on my account is for.

Can you tell me the status of my new card?

do you have a fee for receiving a SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there such thing as top up by cheque?

How can I put more money into my account?

I was mistakenly charged a fee for using my card.

There's a cash withdrawal on my account that I didn't make

What's the fee for exchange of foreign currencies?

What should I do if I have used all of my PIN tries?

Are there any fees when exchanging to foreign currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i find top up for cash deposit

How can I fill up my gas tank using a check?

What should I do?  My card has been stolen!

Do you offer disposable virtual cards too?

I would like to use one of my cards for a family member. Is that allowed?

After I deposited my cash, I still don't see it in my account.

how long does it take to transfer money, my retailer is waiting

Can I use my card to withdraw from my account?

When will my transfer move out of pending stage?

I believe my card has been compromised because of a strange withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are my payment options for topping off my account?

If there isn't much money left over, will it top-up automatically?

how long does it take to transfer money, my retailer is waiting

How do I transfer money from one bank account to another?

My disposable virtual card was rejected.

How many different currencies can I hold money in?

I have a card payment that has been pending for some time and would like to know when it is going to go through.

Why was I not allowed to do a transfer to a beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top-up my card with a cheque?

I see in the app some cash was withdrawn, but it's not mine.

Can I exchange currency for different types?

Does it cost much or take long to get a new card? Mine is about to expire.

I am trying  to  transfer and  it has been  stopped why is  that

It's been some time since refilled the top-up.

What can I do with a disposable virtual card?

Is there a reason behind why my transfer did not work?

I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a hand here, I need to top up cash.

I am seeing in the App a payment that its not mine

My top-up seems to be pending for a long time?

may I have a Visa and a Mastercard from you.

I was charged a fee for a transfer. Where did it come from?

There's a cash withdrawal I am certain I did not make

I do not know why I was charged for the $1 transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top-up by cheque?

Can someone assist me with activating my card?

I just moved to the US how do I get a card?

I do not know what this cash withdrawal is

I wanted to know why there is a transfer of mine pending.

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to pay by cheque.

Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.

Why is there an extra €1 fee in my statement?

Why is my last cheque deposit taking so long?

I am still waiting for verification.  Can I use my account before I am verified?

I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.

I no longer want this account, what should I do?

For the identity check, what kind of documents do I need to have?

I made a card payment which is showing me pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me please, I need to top up cash.

If I exchange currencies on a regular basis, is there a discount?

I made a transfer recently but it has not changed on my dashboard.

Some cash has been withdrawn but I didn't do it.

Help, your app is showing a larger WD than I actually did earlier at an ATM.

In regards to my card payment, the exchange rate is incorrect.

Can I already use my account although the identity verification has not passed yet?

A direct debit payment I didn't do shows in my app

I need a number of disposable cards everyday.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What form of payments can I use for topping up?

How can I add physical money to my card?

I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

Why hasn't the app verified my identity?

Can I have my account add money automatically in certain intervals?

Help!  In the app there is a direct debit that I don't remember.

I found my old card. Can I link it back into the app?

There was an extra fee when I was at the ATM.  Why?

I went to look at my top-up and it was canceled, can you tell me why this happend?

What do I have to do to get my virtual card?

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I put more money into my account?

I can't find how to top up my account with a check.  Where is that?

The amount of cash I received was not the full amount

Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?

How long does it take for a refund to appear?

I accidentally left my phone at the hotel so now I'm not able to use the app.

I bought an item and the exchange rate was wrong.

How can I make my card show up in the app?

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I top up with a cheque?

I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?

I tried to withdraw cash, but got declined!

What currencies can be exchanged in the app?

Are transfers not free? I didn't know I would be charged for transfers.

How can I access my account when I have lost my phone?

What does it mean if my cash withdrawal does not show up properly?

Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I add physical money to my card?

Is it possible for me to top up with cash?

My bill shows the same charge more than once

I found a transfer fee - is that correct?

What fiat currencies can I use for holding and exchanging?

My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i would like to top up with check

What is the procedure for topping up with a cheque?

What kind of cards an currency do you support?

Why am I being charged a fee on a card payment?

What should I do if my passcode won't work?

I don't know why my card payment did not work

Why does it cost more to pay with my card?

I know I'm getting a new card but would like know when I can expect to receive it.

Where do I go to see the source of my available money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help, I need to top up my account. Where do I send a check?

Where's the button to top up with a cheque?

How do I set up an account for my children?

I  see an extra 1£ charge on my app. Why did It charge me extra?

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

I received a "declined" message when doing a transfer

This exchange rate on my purchase is wrong.

Can I change my PIN without going to a bank branch?

Why was I charged an additional fee when paying with card?

I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to use cash to top up.

What is not accepted in order for me to top up my account?

I got a message that my transfer is not possible.  What is happening?  I need this to go through please.

Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

Can I top up for free using a European card?

The ATM cancelled a transaction on me when I was trying to get some cash out.

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

There is a direct debit transaction on my statement that I think is not mine. How do I remove?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to use cash to make a top-up?

Is it okay to hold money in multiple currencies?

Why can't I add any beneficiary I choose?

Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?

Would I need to pay extra for currency exchanges?

When will the check I deposited post to my account?

Can you let me know why my cash withdrawal is still pending?

Why did they take more money out then I withdrawed?

What is this direct debit in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to top up my account with a cheque

Is there somewhere I can send a check to add to my account?

How do I get my cash withdrawal to show?

If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

Foreign currency rates were put in wrong at an ATM i used.

I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?

I did a cash deposit to my account but my balance is still the same. What happened?

How can I choose between Visa and Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will a cheque suffice?

How can I fill up my gas tank using a check?

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

the exchange rate is wrong from something I got in another country

What can you use the disposable cards for?

can I choose delivery times to suite me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to top up using a cheque

Who do I make a check out to if I want to top off my account?

Is there a pay structure for currency exchanges?

What is the system for determining the exchange rate?

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

Help me please, My Apple Pay American Express top up does not work.

why does my statement contain an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have any options to top up with a cheque on my account?

My app statement shows I took out cash from an ATM but I did not. What can I do?

I tried to transfer funds to a beneficiary and was denied. Can you tell me why?

Hi something is going on with the app.  I see some payments I didn't make?

Will I be able to get both a visa and a mastercard?

How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

What is going on with it saying my card payment was declined?

My bill shows the same charge more than once

I took out money, and didn't get all of it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who do I make a check out to if I want to top off my account?

I need an actual card that I can hold in my hand, how do I do that?

Is there anything to do because my phone was stolen?

My friend would like to send me money. What are the options available to them?

I have just read my statement and there is a payment I don't recognise.

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

I tried withdrawing but my cash is not showing up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I top up by cheque?

Is there anyway to use a cheque to top up?

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

I need to order a new virtual card, how do I do that?

And do you have virtual cards instead of physical ones?

Can my job deposit my wages directly into the account.

I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.

I tired to get cash in the ATM but it was cancelled

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I purchase with cash or cheque?

My last name has changed and I need to update my account details.

I need to order a new card, can you please direct me to the virtual cards?

I don't know what's wrong with my card, but it has not worked at multiple places today.

What is the reason that my top-up is still pending?

How do I get a new card as your machine swallowed mine!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use cash to top up

A withdraw I tried to make at the ATM was declined I don't know why.

I want to shut down my account as soon as possible.

if i found a lost card can i put it back in app

I know there's an auto-top option but I can not locate it when I look?

How much is it to send out additional cards?

I did not make a cash withdrawal that is on my statement

I need more physical cards than I have right now!

Is it possible for friends to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the procedure for topping up with a cheque?

Am I able to top up with this cheque I received?

How can I check to see where my funds come from?

I'm confused ass to why my contactless is not working.

Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?

I see money go out that I didn't withdraw.

Someone used my card without my permission.

Why did the ATM take my card and keep it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What physical locations can I use cash to top up?

Am I able to top up with this cheque I received?

I received a different amount of cash than what I entered.

Is there a fee to order a physical card?

Is my credit card supported for top-ups?

I'm interested in learning more about product refunds.

How much do I have to pay to accept an international transfer?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

I have been trying to exchange this for crypto but the app won't work could you please help me?

I need more physical cards than I have right now!

Can I still access the app even though my phone was stolen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I need to top up with cash where should I look?

I got declined when attempting a transfer

My card is about to expire. Do I have to go to a branch to order a new card?

I an not sure but it looks as if a card payment I made was cancelled.

How do I shut down my account and get out of this company?

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

can I link a card of yours I already have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top up my account with a check?

Why am I charged to get money from the ATM?

Is this app capable of exchanging currencies?

I messed up a transfer and need to reverse it.

What happens if my card payment is cancelled?

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

can i add funds  with a card from the united states

I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where's the button to top up with a cheque?

what is going on with my cash withdrawal? the exchange rate is wrong

How long will it take for the money to reach my account?

What do I do if I think someone has used my card?

I checked on google and the exchange rate you are using is really bad. Can you update it?

I would like to cancel my previous transaction

How much does it cost to top up a US-issued card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there anyway to use a cheque to top up?

I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?

What is your shipping policies for cards?

What number of transactions can i do with one disposable card?

Do you need to know my first and last name?

Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.

I found my card, how can I use it again?

When exchanging currencies, is there an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use a check to top up?

I want to cancel a transfer I just made.

Will you tell me how to exchange USD for GBP in the app?

I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.

I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

I am not receiving the correct exchange rate on my card.

The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?

There is a cash withdrawal on my statement that I don't recognize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where can i deposit a check

European bank card for top up will come with any extra fees?

I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?

I would like to invalidate my account.  I am very disappointed with your services.

I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?

Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?

My card arrived but I don't know how to get my PIN.

I can't figure out how to transfer money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top up my balance with a cheque?

Am I able to top up with this cheque I received?

Can you tell me why my top-up was canceled?

Can you please disable my current account.

My money hasn't been deposited yet. When will it be?

What should I do if my smart phone is lost or stolen?

My phone has been stolen.  How can I make sure no one uses my account from it?

There is a direct debit patentp that I haven't authorized.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where do I go to top up with cash?

Is there somewhere I can send a check to add to my account?

I went to top up my card and it was cancelled.

I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.

Why is there a charge for $1 on my account?

I got married and need to change my name.

Why am I unable to withdraw money even though in the past I've done it just fine?

how do i get into my account and edit my details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i top up with check?

Is there somewhere I can send a check to add to my account?

Which foreign currencies can I get transferred into my account?

I got charged a fee that shouldn't be there from my cash

What is the purpose for verifying my identity?

The app says that I got cash in an ATM and I didn't

how to i go about getting my virtual card

Money that I have transferred hasn't arrived yet

I should not have been charged a fee for cash withdrawal.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to top up with this cheque I received?

Is it possible for me to top up with a cheque?

I messed up and made a transaction using the wrong account.

What do you need for the identity verification

Why is there an extra charge on my statement.

What reasons could cause my top up to be reverted

Why aren't my payment funds available to me?

Are there any extras for exchanging currency?

Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

I deposited a check a few days ago and it's still not gone in! Please help me with this

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use a check to get gas?

What  is the verification process for a top up card?

I tried my PIN too many times and now my card won't work!

Why was I charged a fee on a cash withdrawal?

Is my account able to be topped up by my friends?

Did I do something incorrectly? Where is my top-up?

Duplicate transactions appear on my account

Why are you charging me fees for using my card?

How can I open an account for my children?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the option to top up with a cheque?

How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked

I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.

I was able to find my card. How to I go about putting it into my app?

What is the best way to get my virtual card?

Is there an age limit to open an account

Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.

What is the system for determining the exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I add to my account using a cheque?

Is there somewhere I can send a check to add to my account?

Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?

I would like for someone to tell me which fiat currencies that your company supports.

I was told I would be getting a refund but I have yet to see it

I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

Help!  In the app there is a direct debit that I don't remember.

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top up using my cheque?

When will the cash that I put in the ATM be cleared from pending status?

Will there be a fee if I receive a SEPA transfer

After I transferred money the balance remained the same.

Why can I not transfer money into my account?

I can't see my cash deposit in my account.

Unable to use my American Express with Apple Pay to top up my account

It's only been a few weeks my my top-up got cancelled

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I use cash to top up my account?

How can I fill up my gas tank using a check?

I made a mistake and did a transaction to a wrong account, can I cancel?

Is there a way to track the new card you sent me?

The app says I made a cash withdrawal even though I didn't.

How can I create another card linked to this account?

why would i be declined if i had money iin my account

What should I do if I can't use my card?

What forms of ID do you need for identity verification?

The ATM machine would not give my card back

Does it matter if I use Visa or Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i deposit a check here?

I can't find out how to top-up my account using cash.

What's the fee for exchange of foreign currencies?

I tried withdrawing money in another country and the exchange rate was wrong.

Can I transfer money using a different currency?

Where am I able to get my PIN unblocked?

I want to cancel a transaction from this morning.

I wasn't able to use my top up card because the money I put on there wasn't there anymore

Why is it showing that my account has been charged a dollar that is showing as pending?

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

there is money in my account that i didnt put there

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find out how to top-up my account using cash.

How do I order a disposable virtual card?

I did a cash deposit to my account but my balance is still the same. What happened?

I used my card to top up but it's saying it is still pending. What does this mean?

My account balance has not updated since I deposited a cheque recently.

Why was there an extra charge with the withdrawal of my money?

When I'm traveling is it possible to add money automatically at certain time points?

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

How does a bank transfer for topping my account work?

I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'll send a check to top up my account

How can I fill up my gas tank using a check?

I received a fee for obtaining cash, is this correct?

I think someone stole my card because I can't find it.

Can I use my virtual card to complete transactions for memberships?

For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.

I found my card, am I able to put it back into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you take checks?

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

I have to make more then a few disposable cards per day.

My transaction is showing several times.

How long does a transfer transaction take?

Why was a fee added to my bill when I used my card?

I will be traveling.  Can I add money automatically?

I had transferred some money but the balance hasn't changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find how to top up my account with a check.  Where is that?

Is it possible for me to top up with cash?

Where do I have access to a virtual card?

What do I do now that I can't use this card?

I made a transfer into my account and now I need to cancel it

Help! I need to transfer something to China.

Is there any way to get my salary in a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible for me to top up with a cheque?

I made a transaction at an atm and was charged extra for it.

Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.

I recently deposited a cheque and cannot find the cash from it.

Does it cost extra to send out more than one card?

I don't understand where this charge came from.

Why is the transaction to my friend still pending?

A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.

Do you offer cards for those in other countries?

How do I get my card back after the ATM swallowed it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there somewhere I can send a check to add to my account?

How can I fill up my gas tank using a check?

I was trying to top up my account and it isn't working

I didn't withdraw cash but I see that transaction on my app

Why would I get a decline message in a transfer?

My last name has changed and I need to update my account details.

Why was I charged a fee when I withdrew money?

I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.

I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you top-up using cash?

I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?

I was unable to transfer to another account.

Why was I charged a fee for my withdrawal?

Will I be charged an extra fee if I need to exchange currency?

The store card reader would not accept my card.

How would my friend be able to send me money?

I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.

Why is there an extra fee on my statement?

I tried to top up but the app rejected it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is not accepted in order for me to top up my account?

How can I fill up my gas tank using a check?

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

My account says a withdrawal is pending - why can't I take cash out of the ATM?

How come my card payment has been declined?

Please tell me how I can receive a physical card

What do I do if the ATM swallowed my card?

If there isn't a lot of money left, will it automatically top-up money?

How long do I have to wait for a US transfer?

How do I fix a transaction to the wrong account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I fill up my gas tank using a check?

I am inquiring about why there was an extra fee charged when I used an ATM.

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

I made a transfer recently but it has not changed on my dashboard.

The transfer I made isn't reflected in my balance

I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible for me to top up with cash?

Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?

What are the limits to where my card will be accepted?

What can I do to make my physical card work?

Why is there an additional fee showing on the statement I received?

I live in America, but I would like a card.

I would like to invalidate my account.  I am very disappointed with your services.

I'm still waiting for my top-up to go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where will I get my card?

I'm interested in getting a card. How does one go about doing that?

My card's expiration is approaching, how do I replace it.

the transfer to an account wasn't allowed is there any other way for me to do it

Can I withdraw money from another bank and transfer it into my empty account?

When shipped to the US how long is delivery time?

I put money into my account in the form of a cheque, but my balance did not change.

I was trying to top-up and my credit card was declined. Can you tell me why?

I deposited a cheque and its been days and I still haven't received the cash!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I get a physical card?

How can I configure what currency my salary is in if it's in GBP?

I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate

I am trying to revert a transcation I did this morning

Whats the maximum disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do your cards get delivered to?

I'm interested in holding and exchange for flat currencies, what do you support?

I am just waiting for the transaction to be completed.

How do I see my updated balance after I make a cheque or cash deposit?

What are the steps I need to take to cancel a transaction?

I need to know why a money transfer is available.

I paid with card and was charged a fee that shouldn't be there!

Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

Why was I charged a fee when making this transfer when I shouldn't have been?

I got cash abroad and the exchange rate applied is wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a real card

Why is the cash withdraw I made shown as pending?

I have an unauthorized direct debit on my account

Can i make transactions before identity verification?

What fiat money can I used in the exchange and holding?

Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

Why would my payment still show as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the places that you deliver cards to?

how much does a card cost and why do you charge me

I need assistance with activating my new card.

Does google play offer the service to Top up?

I got this stupid fee after taking cash out, why?

I have a trasnger that is pending and wondered about it.

How do I get a virtual card on my device?

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

I need to close my account as soon as possible.

Are there any charges for using a bank card to top up

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a physical card

Can you tell me exactly what fees I will expect to see in regards to your cards?

Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?

How much is the charge for a foreign currency exchange?

My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?

I have been trying to exchange this for crypto but the app won't work could you please help me?

Which part of the app do I order virtual cards from?

The exchange rate on my payment doesn't look right

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I revive a physical card.

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

Why are my transfers and purchases keep getting declined?

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

Which foreign currencies do you accept for adding money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to order a card?

What's the procedure for getting a card?

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

I have foreign currency i would like to change how much will it cost me?

Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?

They is a payment I don't recognize on my statement.

How long does a top-up take to go through?

Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?

I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.

why and how soon do I have to have proof of identity to you?

why can't my beneficiary make transactions?

Is there a charge for exchanging foreign currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to have a physical card to carry around and use. How can I get one?

i tried to transfer cryptocurrency into my account but was denied

How long does it take to verify a person's identity?

Why would the app show a withdrawal that I did not make?

Why is my 'top up' not showing up in my wallet?

I bought an item that I was charged a different exchange rate for.

How much will I be charged for exchanging foreign currency

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me exactly what fees I will expect to see in regards to your cards?

Is getting my identity verified required before I can use my account?

My card was supposed to arrive, but hasn't?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee to get an actual card?

After I make a payment, how long will it be before it transitions from "pending" to complete?

Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.

Someone has stolen my phone, what should I do?

Explain the extra fee on my card when paying.

I want to take some funds from my other bank account and add them to this one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What locations are cards delivered to?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Is it possible to exchange USD and GBP on the app?

Should my cash withdrawal still be pending?

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

The disposable cards - what are they for?

When using my card I was charged a fee for doing so, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i receive a physical card?

Can I get a physical card for free, or is there a charge?

I am unable to activate my card, it won't let me.

There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.

I made a cash withdrawl and there is a charge.  What is this?

You promised no fees but now I've got one. What the hell!?

I deposited a check, but haven't received the funds for it.

Why am I not allowed to add a certain beneficiary?

Why is my cash still pending that I put in ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the cost for physical cards?

If I order a new card, how much will it be and how long will it take me to get it?

I notice that I have a card payment that's been cancelled.

If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?

A payment that I didn't make appears in my app.

Is there a way to track the delivery of my card?

Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where are your cards delivered to?

Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.

I think there has been a mistake with my transfer

Your system is broken. My transfers keep failing, 5 times now.

I just replaced my phone so do I have to make a new account?

Do you charge a fee for topping up a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do to get a card?

Is it possible for a person who lives in the US to get a card?

I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.

What is the dollar that I have pending on my statement there?

Can you check if my money has reached my account since it is not showing up yet?

Why is my card payment still listed as pending?

What to do if my card is about to expire?

How can I create another card linked to this account?

I would like to delete my account now, please.

There's a payment with my card that I definitely didn't create. I don't know anyone by that name.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to order my card?

Where Is the top up verification code found?

Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?

Can you check the exchange rate on a cash transaction I did overseas

Why can't my beneficiary access my account?

Why did I get declined during a transfer?

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I receive the physical card for free

My account seems a bit off and getting weird charges.

Is there a charge for topping up by card?

Why didn't I receive all the cash I requested?

Please let me know what currency I can use to top up my account?

What could possibly be the cause of my failed transfer?

Can you unblock my account?  I entered the PIN wrong.

Is there an age limit to open an account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about ordering a card?

I did a money transaction and the recipient doesn't see it

My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

I am trying  to  transfer and  it has been  stopped why is  that

There's a possibility that my card was compromised.

I still haven't received my card in the mail

There is a missing transfer on my account

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

I tried entering my passcode and it isn't working. Can you help?

Why is my last cheque deposit taking so long?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about getting an actual card?

Is payment required to get a card of my own?

i noticed that the funds were returned to my bank account. What happened?

There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

For what reason must I authenticate the top up?

I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?

I recently transferred money to my account when will it show up?

How can I check for an unsupported merchant for my transfer request?

Why does it show that my transfer is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like a card please.

IS there anywhere that a card cannot be delivered?

An item I bought had the wrong exchange rate applied.

How do I know if I will get my card, or if it is lost?

I got less cash at the ATM than I asked for. Why?

I've been trying to do a transfer multiple times and have failed? Is the system down?

Can you let me know why my cash withdrawal is still pending?

For what reason did my top-up get cancelled?

i used a check check yesterday to balance my account and it isn't showing up?

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

I am wanting to refill my card, is there a charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a physical card for free, or is there a charge?

How do I get a refund for an item I bought?

How long do I wait for a transfer from the United States?

Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

Do you only use Visa or do you have Mastercard too?

How do I make my card show up in the app?

Rates were applied wrong while using foreign currency at an ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to order my card?

I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.

I've tried many times to make a payment, but it's not going through.  What's wrong?

Can I get a new card even though I am in China?

what amount of time does it take for a transfer to reflect and be available

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

i haven't received my order and want a refund

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I actually obtain a card myself?

What time will a transfer from the US take?

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

Can you help me reset my passcode? I forgot it.

I have a new phone number and need to edit my contact information.

I needed cash from the ATM but I couldn't get it.

i put money on my card and i dont see it on the balance

Am I able to track the card that was just sent to me?

What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

I do not need GBP, I need AUD, how do I convert it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what steps do i do to get a real card

Does it cost anyting to get my own card?

Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

The exchange rate I was charged for a purchase was not right.

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

I can't get my card out of the ATM, what should I do now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I order my card?

What do I do if I still have not received my new card?

How long is the wait for a money transfer to post?

what happened to the money after i put in the wrong info and it got declined

I need to close my account as soon as possible.

How long does it take for pending to go through

how can i transfer money from american express card

I would like to alter my personal details.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Show me where to order my card.

do i need to add money before i order a card

What is the reason for the identity check

I am still waiting for the cash to be returned from a cheque I deposited!

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

What documentation do you accept for the identity check?

There is an extra $1 charge on my statement, why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a physical card

I would like to receive a refund for something I bought.

Can you tell me where to find top up by cash deposit?

Why hasn't the transaction I did to my friend arrive yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a physical card.  What are the fees?

Why is the exchange rate different on my recent purchase?

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.

What is needed for the identity verification?

Why is this not letting me exchange crypto? I need help making this transaction go through.

From what countries can I use an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a new card?

Why was I charged an extra fee when doing a transfer?

If my phone was stolen, do I need to do anything?

Can someone please explain to me where my source of funds came from?

I think I was charged twice, please help!

Seems like my transfer was declined how come?

What is the process for activating my card and using it?

I put money into my account in the form of a cheque, but my balance did not change.

I was double charged at a restaurant can you take the second charge off?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I find our how to get a physical card?

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

I need to transfer something ASAP from China, how long will it take to post to my account?

Help, my phone was stolen, please advise!

When can I use money sent to my account?

Can I use my card while on vacation overseas?

Could you tell me what your exchange rates are?

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do you deliver cards to?

I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

I'm still waiting for my top-up to go through

Why was the exchange wrong for the item I purchased?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I get a real card?

For the identity check, do I need any kind of documentation?

How do I activate auto top-up when traveling?

I have an emergency and lost my phone.  I need help accessing my account.

I can't figure out how to change GBP to AUD, what do I do?

disposable virtual card can be ordered where?

Do I have to use a bank approved ATM to withdraw money?

I would like to activate my card what do I need to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I order a card?

I really want a physical card. How do I get one?

Why hasn't my friend received the transaction?

Why has my money been returned back to my card.

Changed details is essential, what steps do I take to do so?

Is there a limit to the number of disposable cards per day?

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

Tell me how to top up my account using bank transfer.

My phone was left behind.  Can I still use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me order my card.

This card is accepted by what businesses?

The card payment is declined.  Please inform me why.

What do you require for identity verification?

Can you tell me when my money transfer will go through

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.

I think I was charged twice, please help!

why was a extra fee added to my account for transfer ?

How do I use bank transfer to top up my account?

I recently bought an item using my card and I was charged an extra fee why is this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: tell me how I can order my card.

I have a disposable virtual card. Is there a limit to how many times I can use it?

The ATM machine would not give my card back

My balance is not right. It has not been updated for the cash or cheque deposit.

Why was my payment declined? I keep trying my card but it's not working.

How can I open an account for my children?

I couldnt transfer money from my account.

Why didn't my friend's transaction arrive yet?

What documentation is needed for the identity check?

When I got cash, the exchange rate applied was wrong.

Is there a way to track the delivery of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does it cost for a physical card?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?

There seems to be an additional charge of £1 on my statement, what is the reason for this?

Help! When will the card arrive at my home?

What businesses can I use this card with?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need an actual card that I can hold in my hand, how do I do that?

Can I be charged for exchanging foreign currency?

Would you give me a mastercard and visa?

Some cash was withdrawn in the app, but I did not do it.

Why hasn't a transaction I did to my friend arrived yet?

How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a card in person?

I really want a physical card. How do I get one?

Why can't the recepient of my money transaction see it?

Why have i been charged a fee for using my card?

I have a payment that hasn't went through yet.

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

I'm supposed to have a refund but it isn't there

My statement does not reflect that a refund has been issued

What's the closest place to withdraw money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I really want a physical card. How do I get one?

what amount of time does it take for a transfer to reflect and be available

Can my account me accessed by a thief?  I was mugged.

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

I just saw a fee on my account. When do these get charged?

I think my card payment has been refunded

I made a top up yesterday but it's still pending.

My card is about to expire. What do I need to do to keep using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I request a card?

I'm interested in getting a card. How does one go about doing that?

Could not complete transfer, states 'declined'

Do the disposable cards have a transaction limit?

Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

There is a cash withdrawl I don't remember.

Why do I need to have my identity verified?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I receive a card?

My transfer to a beneficiary was rejected.

Please tell me if I'm going to be charged for sending out more cards?

Could you tell me why my top up isn't showing in my wallet?

There is a payment with my card which i definitely did not do.

Why are you charging me for ATM withdrawal? It has always been free before.

Are there directions to get a new passcode if I forgot mine?

It looks like a payment I've made hasn't made it through yet.

My card is stuck inside the ATM, what am I supposed to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for physical cards?

How long does it take for deliver to the US?

I logged in wrong and am blocked, how do I log in?

Can I make transfers before my identity verification?

I can't get a contactless payment to work.

What can I expect if I use bank transfer to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the procedure for getting a card?

What is the extra fee that was added when I used the card?

There is a payment on my card that I do not recognize.

I made a deposit in the ATM and it has not cleared

I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.

Help, I need to top up my account. Where do I send a check?

Does a discount apply if I exchange currencies frequently?

What are the steps I need to do if I have a stolen card?

I see a direct debit charge that I did not approve

How does a bank transfer for topping my account work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: IS there anywhere that a card cannot be delivered?

Will there be a fee to receive a physical card?

The exchange rate given to me after a purchase, was incorrect

The ATM didn't give me the amount I asked for

Why is the exchange rate on my card payment different than I expected?

I shouldn't have been charged but I see a fee, why?

My card was declined at a restaurant today and I don't know what the problem is.

I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.

I have a new card. How do I activate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I receive my card anywhere?

am i able to receive my salary this way?

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

Is my credit card supported for top-ups?

Could you assist me in finding my lost card?

Am I gonna be charged for sending out more cards?

I keep being asked to verify my identity. Is this normal?

What is the process for setting up and account for my child?

The exchange rate looks wrong on a holiday purchase

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how do I get a card?

My card hasn't arrived yet. What do I do?

What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.

The app says I made a cash withdrawal that I didn't make

I received the wrong exchange rate for an item i bought.

What do you require for identification verification?

About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?

Whats the process of tranfering money into an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a real card?

Where do you need to live to receive card

I did a bank transfer and my balance isn't current.

why hasn't my cash arrived yet from my cheque?!

Why did my money disappear when I topped up??

I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.

I have used this account overseas recently. Has there been an increase in fees that I am unaware of?

Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fees do you charge for the standard card?

I received my card, how do I get it to show in the app?

I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?

How do I add an existing card to the app?

What is the procedure to transfer money to my account?

My wallet was stolen and all my credit cards were in there.  HELP?!!?

There is a payment in the app I did not make

I've deposited a check but the cash isn't showing that it's there yet.

How long do transfers take, mine just says pending?

Where can I located the auto-top up option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do you export the cards to?

Is payment required to get a card of my own?

If my salary is in GBP, do I need to do something?

Are you sure this is the interbank exchange rate? This rate is really bad.

Is there any limits I should know about if I'm going to use a disposable virtual card?

Can I use a different currency with my salary?

Why didn't my transfer get to the recipient?

Can I choose between Visa and Mastercard?

I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to get a physical card, but I don't know how. Can you help me?

I tried to withdraw $100 but only got $20. What happened?

What is the procedure of unblocking my PIN?

Are cards available to those outside of the UK?

I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

How do you come up with your exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where are cards available to order?

why did my account decline a incoming transfer

I just transferred some money. Why was I charged a fee?

Got only $20 when I tried to withdraw $100.

When I got my cash, the amount was not what it should have been, based on the exchange rate.

My source of funds require verification.

Why am I being charged for transferring money?

Are there specific ATM's that I can draw money from?

Why wasn't my payment accepted by the app

This transfer incurred a fee that I don't think is right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee to order a physical card?

I'm interested in getting a card. How does one go about doing that?

What do I do if I detect fraudulent use on my car?

Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?

Are there limits to businesses that will accept this card?

I think I deserve a refunded on a certain item.

If someone sends me money, will I be charged?

The ATM machine would not give my card back

I need to deposit my virtual card, how do i do that.

I see a direct debit charge that I did not approve

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is a physical card also available

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

I am afraid to give you all my identify details.

I have used this account overseas recently. Has there been an increase in fees that I am unaware of?

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

Could you explain your rules for ATM fees?

I have a transfer that is still pending.

I could only take the amount of money that was available to me which was less then I expected.

I'm looking in the App and can't find my PIN, where should I look?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get a physical card?

Please tell me how I can receive a physical card

My card will expire soon, do I need to order a new one?

I have a reverted top up I made and wanted to know why it didn't go through.

I asked for more cash than what was received

I would like to receive my salary in a different currency. How does that work?

Please list what fiat currencies are supported for both holding and exchanging.

If there isn't a lot of money left, will it automatically top-up money?

Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you send me the actual card?

How much are the fees for adding funds using an international card?

I mistook my pin and now I am locked.  Can you unlock me?

For the identity check, do I need any kind of documentation?

I need more physical cards than I have right now!

I paid with a card and there is an extra charge. Why?

What is the extra €1 on my statement for?

There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.

I'm confused as to why my top-up did not go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do to get ahold of my own card?

do i need to add money before i order a card

What US cards do you accept?  I only have 1 other.

Can you tell me the countries you operate in?

Will you charge an extra fee for top ups?

I tried withdrawing but my cash is not showing up?

I made a cash deposit, but it hasn't shown up in my balance yet.

My new card has arrived, what's the activation procedure?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the price for a physical card?

The amount of cash I received was not the full amount

How can I stop someone from using my card after I lost it yesterday.

I'm locked out of my account as I can't remember my code, what do I do now?

Which foreign currencies do you accept for adding money?

I logged in wrong and am blocked, how do I log in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would really like a physical card.

I  see an extra 1£ charge on my app. Why did It charge me extra?

How come I was charged a transaction of $1?

I need to urgently transfer something from China. How long will it approximately take?

How do I know which payments I make will have additional fees? Where can I find this information online?

A refund for a recent return has not arrived on my card.

Is there a way to track the new card you sent me?

I didn't get the right amount of  cash because of the exchange rate.

Do you support changing the currency I use?

I'm confused ass to why my contactless is not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is a physical charge extra

When do i get charged a fee for using the card?

How long does the "pending" period of a transfer take?

Why  am I being told this  transfer will not  go thru

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

Would you be able to offer me a discount, since I need to exchange currencies frequently?

How many active transactions can I make with a disposable card?

There is unusual activity on my account and I believe someone took my card.

Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can the cards be delivered?

I put money in my account a week ago but its still not there, what is happening?

Why does my transfer keep generating an error message?

I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?

Can I use a different bank ATM than my own?

I bought something and already paid for it but now I don't see it.

I just checked and my payment was cancelled, why?

Is there any way I can get more physical cards to use with my account?

Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?

Can you check if my money has reached my account since it is not showing up yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get a real card?

Why is it I am charged an extra fee when I use the ATM?

How come I got blocked for entering wrong pins?

Do you charge a fee on currency exchange?

When I made a transfer I was charged extra.

I need to know what foreign exchange rate I can get.

Can you transfer money to your card by bank transfer?

How many times can I use my disposable card?

Can you tell me where I can withdraw money?

I placed my order a week ago. Is it ok that my card isn't here yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: do i need to add money before i order a card

Can you tell me where to find my top-up verification code?

There is a transaction showing up several times.

If my identy verifacation hasn't gone through can I use my account?

The App shows a fraudulent payment made on my account.

Why am i being double charged for something?

Can I use my virtual card for recurring monthly payments?

There is a payment that has not processed.

Please delete my account and personal information.

I don't recognise a Direct Debit payment

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me how I can receive a physical card

What fees are charged for a physical card?

Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.

Can I top up for free using a European card?

How do I initiated a bank transfer to top up?

Why are my transfers getting declined?  I havent had a problem in the past.

I want to transfer money into my account, what do I do?

How come a fee was charged when I tranferred money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I order a card?

What do I need to do in order to get a new card?

I have the cash already, my account still shows up as pending.  How can my account be still pending?

How can I fix my card if the contactless function didn't work this morning?

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

Where can I check out the source of available funds in my account?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can cards be delivered? Where?

When I tried to access my cash, I wasn't allowed!

I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

I just got my card.  It's not linked yet--how do I do that?

do i need to wait for my card before i get pin

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I order my card?

Is it possible for me to set up separate accounts for my kids?

What do you do to transfer money to my account?

Since I just got married I need to change my name.

Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

Why aren't my payment funds available to me?

I'd like to transfer funds using my credit card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does the bank charge for lost or stolen card replacements?

Looks like my card payment was cancelled.

My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue

How long will it be  before the person I sent money to is able to see it?

What was the extra charge for withdrawing money?

Why is my cash withdrawal still showing as pending?

What's the maximum amount I can top up my card with please?

i bought the wrong size and would like a refund

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like a  physical card sent to me.

And do you have virtual cards instead of physical ones?

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

I need to know the if there is a limit on the amount for auto top-up.

Why did the transfer fail when I attempted to do it earlier?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I order a card?

Can you tell me what I need to do to have my pin changed?

I tried pulling out money at the ATM and it gave me an incorrect amount back.

Is this app capable of exchanging currencies?

When are you going to transfer the money?

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

Does this app have the same exchange rate as third parties?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: At which locations can I order a card?

Why is the payment on my card still pending?

What is the process for activating a new card.

I want to transfer money into my account

Do you have to be in the UK to get a card?

They used the wrong rate when I made a purchase with foreign currency.

Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

Is there a way I can get my card expedited?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do physical cards cost money?

Will there be a fee to receive a physical card?

Can you send me more cards for my account?

I'm locked out of my account as I can't remember my code, what do I do now?

Why are my withdrawals suddenly being declined?

what do I need to do if the ATM kept my card?

What are the currencies and cards that are supported with my account?

I made a transfer and was charged an extra fee!

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost anyting to get my own card?

How do I tell if my top up was reverted?

While getting cash, I was charged a fee.

I need a refund. This is not what i wanted.

I have duplicate charges for the same transaction

I added funds to my account but the app didn't process it.

Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?

I was charged twice for the same purchase!

Why have I been charged a fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do you mail physical cards?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

I don't want to use this method to identify myself.

Do you have any options to top up with a cheque on my account?

Is there a way to find an ATM around me?

I wanted to know about a pending dollar that is on my statement.

Help me figure out why my transfer was declined

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to get a card, how do I do that?

Will there be a fee to receive a physical card?

The cast deposit from a week ago still is not in my account. Why?

I live in the EU, can I get one of your cards?

What do I need for the verification check?

Can I tell if my top off didn't work?  It doesn't seem to have.

I was making a purchase and it was declined and I wanted to know why.

Is identity verification required for me to use my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I get a card to keep in my wallet?

How would I go about getting a physical card to use in stores?

I would like to top up via credit card, which credit cards do you support?

I thought I would have received my new card at this point.

Can both a Visa and Mastercard be received from you?

Why did a transaction I made charge me $1?

Can I track when my card will be delivered?

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where are the cards delivered to

Can I have a tangible form of my virtual card.

Is there a reason for my top up to be cancelled?

If I don't live in the UK, can I get a card?

How can I hold and exchange fiat currencies?

Why is the transaction to my friend still pending?

what is the leadtime for a new card to show up in the mail?

On my last trip, I received the incorrect exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for a physical card?

Can I have a tangible form of my virtual card.

How many disposable cards can I make in a day?

How can correct Top up with the app to work correctly?

Do the disposable cards have a transaction limit?

What needs to be provided for identity verification?

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are cards delivered to my location?

I still don't have a card. How do I get one?

I checked my account today and saw that I was charged an extra pound that I did not spend.

I want to find out what happened to my new card?

I think there's been an unauthorized cash withdrawal from my account.

How much do I need to pay for a transfer?

The rate of exchange for my cash withdrawal is wrong.

Does the card you sent have a tracking number?

I am trying to revert a transcation I did this morning

My phone has been stolen.  How can I make sure no one uses my account from it?

How can I get a refund for an item I purchased but has not yet arrived?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to request a card.

Are there any restrictions for the disposable cards that I need to be aware of?

How long will I have to wait for my money to be in my account?

i would like to dispute a direct debit payment

what are the locations i can withdraw money

I've changed my mind on an item.  How do I get a refund?

What do I do if someone used my card without my permission?

I'm in China and really need a new card.

Someone might have had access to my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you charge for a physical card?

Will there be a fee to receive a physical card?

Is it free to transfer money or is there a fee?

Can I get paid for this in another currency?

I checked my statement and am being charged one pound. Where did this charge come from?

What is your exchange rate between UK pounds and Russian rubles for my last transaction

How old do my kids need to be to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to get hold of a physical card?

Do you have EUR currency available for me?

I need a disposable virtual card. Please tell me how to order one.

How do I reverse a transaction on my account?

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

what are the reasons I have to proof my identity to you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a tangible form of my virtual card.

Do you support changing the currency I use?

am afraid someone may have gained access to the info on my card.

Why didn't my friend's transaction arrive yet?

the exchange rate at which my card payment is at is wrong

Why is it taking so long for my pending transaction to post as cleared?

Someone took my card without my permission.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What fees are charged for a physical card?

Is it normal to get charged extra when i use my card?

Are there any charges for European bank card for top up?

I tried to withdraw some funds from my card, but was declined. How can I get my money?

How do I know what exchange rate I will get?

Can I add a card that I just found (again) to the app?

How do I go about getting a virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are physical card available?

How do I initiated a bank transfer to top up?

Why isn't the transfer I made to a friend showing?

I want to transfer money into my account

I went to do a transfer and it was declined.

What happens if I deposit a cheque accidentally?

There's been a transaction to the wrong account.

The app passcode has completely slipped my mind.

Why is there a $1 charge on my statement?

The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can receive a physical card

Is it possible to change my pin if i am out of the country?

I need to move money to another beneficiary. Why is it not working?

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

My statement does not reflect that a refund has been issued

Can you tell me where I can withdraw money?

I moved so I need to change my address. How do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do you need to live to receive card

What is the Top up rate charge for using a card in the US?

I deposited cash into my account and I'm having trouble seeing it on my account.

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

I could not get my card to work at a shop.

Can I change my pin at ATMs?  If so, what ones?

Will my pin number be sent with my card?

Instruction: Given an online banking query, retrieve another query with the same intent