Question: Will you send me a new card in China?

If my card expires next month, will I need to order a new one?

There is a withdrawal in my account I didn't make.

I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?

What should I do if my card payment was cancelled?

Why am I being charged for transfers? Are they not free?

I just replaced my phone so do I have to make a new account?

How do I fix a transaction to the wrong account?

Is there a reason my refund isn't showing on my statement?

How can I check on the status of my new card?

My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?

Which fiat currencies can I use through this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens if my card expires?

How do I order a new card when my old one is ready to expire?

My withdrawal from the ATM was cancelled.

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

Why does a cash withdrawal show as pending?

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

I exchange my currency quite a bit.  Do I get an exchange price break?

Why am I being charged the wrong currency exchange when I purchased something abroad?

My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card will expire soon, When do I need to order a new one?

I need to get a card, but I live in the US.

What's the best way to use a cheque to top up?

Can I use a different bank ATM than my own?

I need to set up an account for my daughter, how would I do that?

How many days until my US transfer arrives?

I put some money in my account the other day and it's not gone in yet, can you help with this?

Why was I charged extra when transferring?

My refund is not showing up in my account. Where is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to order a new card before it expires?

I have a card that expires in the coming month, do I have to specifically ask for the updated card?

How do you decide what the exchange rates are?

I can still see money in my account after making a payment

My beneficiary didn't receive my transfer

Please help my find out why there is an odd direct debit in my records.

Can you tell my why my funds transfer did not work properly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.

Do I need to order a new card if mine is expiring?

I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

The cheque I sent a few days ago has not been deposited yet, what is the hold up?

I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

If I want to select a new PIN what do I do?

I would like to know the countries you are offer services in?

I noticed an extra fee when I paid with my card.

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Need a new card, mine is expiring.

Is ordering a new card from China available?

I tried to top off using the card, but the money just disappeared?

Can you please help me in canceling my order.

is it ok if i use both visa and mastercard

What are the reasons for a declined transfer?

Why am I not able to withdraw cash from this ATM?

I need to transfer money to my account from another bank

What do I do if my disposable virtual card doesn't work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I get a new card when I order it, and how much will it cost.

What to do if my card is about to expire?

How long does a transfer from the US take?

As my kids get older are they able to get set up with their own accounts?

What's the limit for disposable virtual cards?

Why didn't I receive all the cash I requested?

What are the reasons for my beneficiary not being allowed?

Please tell me how to edit my personal details.

I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there restrictions on new cards in China?

How do I go about ordering a new bank card?

I wasn't able to do a transfer to an account

Can you tell me about why the account I have was charged an extra 1$

What is the length of time for one of these items to come to the U.S?

I made a payment and it is showing up twice

This debit is not my transcation. How do I get my money out back?

I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to get this shipped to China?

What do I do when I get close to the expiration date of my card?

I was supposed to get a refund but I do not see it.

Please tell me which fiat currencies you support.

My last name has changed and I need to update my account details.

I want to use my account before identity verification

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card will expire next month, will I need to order a new one?

How do I replace a card that's going to expire?

Are there any charges for European bank card for top up?

I just checked my statement and saw a $1 charge, why is it there?

What are the charges if I exchange foreign currency?

I withdrew some cash and the exchange rate seems to be wrong.

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

Please explain the extra fee when I paid with the card.

The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do when I get close to the expiration date of my card?

I deposited cash into my account and I'm having trouble seeing it on my account.

Why didn't my friend's transaction arrive yet?

I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?

Why am I charged to get money from the ATM?

am i able to receive my salary this way?

Where do I find the verification code for the card I'm topping up?

Can you tell me why I can't make any transactions?

Can money be exchanged from one currency to another?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a new card before it expires.

Is there any way to know how the transaction got on my account?

Will I have to pay extra to exchange money?

What do I need to do to correct this failed transfer?

I would like to activate my card what do I need to do?

How many active transactions can I make with a disposable card?

I think there's a purchase at a store that I didn't go to.

There's a duplicate charge on my account?

I've been waiting for a top up to come through for over an hour and I need the funds now.

Is there a way to set up an auto top-up?

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm in China and need a new card. Please help.

Do I need to order a new card if mine is expiring?

Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.

I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

How long does it take to verify a person's identity?

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

I don't understand what a disposable virtual card is, can you help?

I see in the app some cash was withdrawn, but it's not mine.

I need help proving that this is really me and to verify my identity.

Hi there, I came across a problem with my top up and my money is missing, was there a system error?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are new cards available from China?

When can I use money sent to my account?

I live in the EU.  Can I order one of your cards?

Is there a limit to the number of disposable cards per day?

Why did I only receive this much currency?

Where did my deposit for my source of funds come from?

Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?

Do I have to top up in euros if I use a card, or can I use a different currency?

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is going to expire, what do I do?

My card is about to expire. Do I have to go to a branch to order a new card?

I was supposed to get a refund but I do not see it.

Please explain to me the process of getting a virtual card.

Where can I find the verification code for the card top-up?

Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.

What kinds of cards can I use to top up?

My contactless stopped working today no matter where I try to use it. How do I get it to start working again?

I have a disposable card but it does not work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I have a new bank card sent to China?

How do I order a new card if my current one is about to expire?

I exchanged cash when traveling and the rate was incorrect.

Why am i being charged for withdrawing cash funds?

What do I do if there is an electronic debit that is not correct?

How can my account have money transferred into it?

I was charged and shouldn't have been charged when using my card!

I'm expecting to see a cash withdrawal but I'm still waiting.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I order a new card by phone?

How do I order a new card when my old one is ready to expire?

I would like to know more about what a disposable virtual card is?

I did a transfer.  What is the extra fee?

my balance has not changed, despite depositing a cheque

Why do I have to give you my drivers license

I need my refund as soon as possible. What else do I have to do?

Can I add money to my card automatically during a trip?

Is it possible to top up using a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I order a new card if my current one is about to expire?

When my card expires soon, how fast is the replacement card sent and what are the costs?

I would like to know the countries you are offer services in?

The exchange rate for foreign ATM currency is wrong.

Please help my find out why there is an odd direct debit in my records.

after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?

Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?

Can I top-up my card using a bank transfer.

I was needing you to see if the exchange rate is correct from when i got cash

I got a new card and can't find where to link it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?

There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.

If I lost my phone, what steps do I need to take to stop someone from using my account?

What is the length of time for one of these items to come to the U.S?

I didn't see any reason why my transfer was declined. What gives?

I could not get my card to work at a shop.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a new card to replace an expired one. Will it cost anything, and how soon?

My card is about to expire. What do I need to do to keep using my card?

I noticed that there was an extra charge fee on my account. Could You explain to me why?

My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

My ATM card isn't working for a withdrawl

I still haven't received my card after two weeks, is it lost?

What will I need to configure if my salary is in GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is expiring soon.

I am overseas in China, can I get a replacement card?

Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.

Can you explain to me why a cash withdrawal shows up as pending?

Is there a function where I can top-up automatically?

I got some cash but it wasn't the right amount.

My disposable virtual card was rejected.

Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.

I want to know where my money comes from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my card becomes expired what can I do?

Is it possible to get a disposable virtual card as well?

Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?

I moved to a new city and need to change my address

Is there a fee to top up by bank transfers?

There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

I put money in my account a week ago but its still not there?? What happened to my money?

I made a payment and it appears it is showing twice

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card expires soon, will you send me one automatically?

If I am in China, can I still order a new card and if so, how?

I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?

What do I do if I have been charged twice?

There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When my card expires what is the cost of a replacement and how fast?

My card is expiring soon, How do I order a new card?

Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

How much does it cost to get more cards?

Where do I find the verification code for the card I'm topping up?

when i travel can it top up automatically

Can you explain why my transfer was unsuccessful?

I need to know what flat currencies you support for holding and exchange.

I tried to top up, but the funds show up as pending. I thought it was instant?

I received a transfer in GBP how do I change it to a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there steps I need to take before my card expires?

I am overseas in China, can I get a replacement card?

Does it cost extra to exchange foreign currencies?

Please help me.  I am still waiting on a refund.

How do I find the code needed in order to verify my top-up card?

I would like to change to a different currency.

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

I made a mistake this morning when I did a transfer. How do I reverse it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?

I have a card that expires in the coming month, do I have to specifically ask for the updated card?

I don't live in the UK. Can I still get a card?

Can I use my card while on vacation overseas?

I need assistance to activate the card on my account.

They said I would get a refund but I don't see it on my statement.

How long should it take for my new card to arrive in them mail? What should I do if I never receive it?

What are the age limits for your service?

Delete all of my account information and my account right now.

What do I do if I have exceeded all my PIN tries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card expires very soon.  What is the cost and delivery time to get a new one?

Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?

Do you have EUR currency available for me?

There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.

The exchange rate for my payment last Saturday must be wrong because I was charged extra.

How long will it take for my payment to go through?

What limits are there on the virtual cards?

I transferred money from the US, How long does it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card will expire soon, do I need to order a new one?

Why am I charged a fee for using my card on some purchases?

It looks like I was charged twice for a single transaction

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

Please tell me how the exchange rate is determined. I was expecting more money for the transaction.

Why is there a charge for $1 on my account?

Can you assist me in acquiring a virtual card?

The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.

Is there a limit on making disposable cards?

There was an extra charge when I used my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is about to expire.  How do I get a new card?

Can I wait for you to send me a new card when mine's about to expire?

I wondered if multiple currencies is okay?

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

If I am not in the country and I need to change my PIN, how can this be done?

I placed a cash deposit in my account but I can't see it yet.

Tell me why there is a charge on my cash withdrawl.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What steps should I take before my card expires?

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

I deposited a cheque, but my account balance stayed the same.

let me know how many disposable cards I can have?

why am I being charged a fee for transferring money ?

I don't need to transfer anymore and I want to cancel it.

I must make several disposable cards every day.

why hasn't my cash arrived yet from my cheque?!

The ATM cancelled a transaction on me when I was trying to get some cash out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a card that expires in the coming month, do I have to specifically ask for the updated card?

What is the procedure for an expired card?

Why have I not yet received my virtual card?

Is it possible to get both Mastercard and Visa card from you?

If my funds are running low, will the app top up automatically?

I see a direct debit payment on my app that I did not do

What is the point of verifying a top up?

Why was I charged extra on my last UK pound to Russian ruble exchange?

Are there specific ATM's I can use with this card?

Can you tell me why a cheque deposit isn't showing in my balance?

The payment on my card shows as pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am overseas in China, can I get a replacement card?

Soon my card will expire, how do I get a new one?

What happened to my Top-Up? It's not reflected.

Why is the cash transaction still showing as not completed?

Are there topping up fees if I have to transfer?

My transfer was wrong, are you able to stop it before it goes through please?

My card couldn't complete a transfer, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is about to expire. Do I have to go to a branch to order a new card?

What is the procedure for an expired card?

I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.

Do the disposable cards have any restrictions?

Do you have a list of the cards and currencies supported?

Duplicate transactions appear on my account

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

I won't be pleased unless I get a Mastercard.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is about to expired what will happen?

I'm in China and really need a new card.

Show me how can my friends top up my account.

My top-up hasn't gone through, what happened?

Can i receive transfers from my employer to this account?

I need to know this, where do my funds come from?

I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?

What should I do if the atm eats my card?

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you give me info about what to do when my card expires?

If I order a new card, how much will it be and how long will it take me to get it?

Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

Where do I access the auto top-up function?

There's been a transaction to the wrong account.

It's been more than a week since I had a return charged to my card, why hasn't it showed up?

How do I get Top Up to work in Apple Pay?

How much does it cost to exchange my balance into a foreign currency?

I can't seem to figure out why my transfers are getting declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is due to expire

Are there any express fees if i want my new card faster?

How can you transfer my salary to my correct currency?

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

I want to find out what happened to my new card?

How many days does it take for a transfer to go through?

I feel as though I have been over charged for the exchange rate on my payment on last Saturday.

Would I be able to open an account for my daughter?

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

What do I do if my payment was reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card is expiring, what happens then?

I have transfered to my account before but it is being declined now?

I have a cash withdrawal in my statement. Why is that?

My refund for a purchase hasn't  cone through yet.

My top-up hasn't gone through, what happened?

My statement shows different transaction times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is due to expire soon.

I'm in China and really need a new card.

Where do I go to get my new card linked?

I am interested in changing my personal details.

I received my new card.  Where is it in the app?

How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.

The store card reader would not accept my card.

I moved, can I edit my personal details?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know when my card will expire?

I need a quick transfer from China.  How long would that take?

I took out money, and didn't get all of it.

I had to pay a fee when buying items with my card.

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

What if I want to add a card I already have to the app?

Why is there some cash that I did not deposit in my account?

Is there a limit to the number of disposable cards I can have?

ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: want a new card what are the fees

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

can you tell me why my card was declined?

I think there is a mistake.  I am being charged twice.

Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What will happen after my card expires?

What is the procedure for an expired card?

How would I be able to make changes to my personal details?

The card payment is declined.  Please inform me why.

Why would my payment have been returned to my account?

I am not seeing recent cash withdrawal on my account.

When I tried to top up using my card, all of the money disappeared.

How can I information on my limit for top-ups?

The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?

What can you use the disposable cards for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I am in China, can I still order a new card and if so, how?

My card expires next week. How do I get a new one?

Are there fees for adding money with an International card?

How long does it take in Europe to do a transfer?

My withdrawal from the ATM was cancelled.

Someone took my card without my permission.

I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?

do you offer refunds? i would like to return purchase.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any express fees if i want my new card faster?

There is a cash withdrawl I don't remember.

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

Would I be charged any fees if I added money to my account using an international card?

i withdrew cash and dont see it reflected on the balance

I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.

How long does it take for a cheque to post to your account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I replace my card before it expires next month?

The expiration date for my card is coming up, how do I get a new card?

The activation process did not work, please help?

How long does it take for money to reach my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is about to expire.  Where do I get a new one.

Can you tell me the status of my new card?

I made a deposit in the ATM and it has not cleared

what is the correct exchange rate for getting cash

I am unable to use my card for some reason.

can i add funds  with a card from the united states

I have a disposable card but it does not work?

I'd like to know where my funds come from.

I would like to transfer money into my account.

I need to move money from one of my other accounts to this one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to re-apply to order a new card when my old one's about to expire?

Will I be sent a new card before mine expires?

There's a $200 withdrawal on my statement that seems fishy to me.

Why is there a direct debit payment on my statement that I didn't do?

I'm trying to activate the auto-top up function. Where is it?

My account is depleted. Can I transfer funds from another bank?

If my card payment isn't working what do I do?

What is needed for identity verification?

The transfer I made isn't reflected in my balance

How long does it take for a refund to appear?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I order a new card, how much will it be and how long will it take me to get it?

Does it cost much or take long to get a new card? Mine is about to expire.

I think my card payment has been refunded

Why won't the ATM let me withdraw money?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.

I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?

Help Me!  I lost my card.  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: want to get a new card in china

Why was the wrong rate applied when I bought something in a different currency?

The ATM cancelled a transaction on me when I was trying to get some cash out.

I need to make a transfer but it keeps getting declined I need Help!

Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

Please explain to me how to know where my funds are from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I replace an expired card?

I need to renew a card that's about to expire

I tried to deposit a cheque into my account and it is not letting me.

I needed cash from the ATM but I couldn't get it.

how long does it take for a transfer from Europe to go through?

I am dissatisfied, I would like to close my account.

Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do once my card expires?

My bank card has expired, how can I get a new physical card?

I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?

Can I transfer something urgently from China? How long does it take?

I looked at my statement and found a payment I and found a mistake.

What's the reason for needing to verify my identity?

I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

How long until transfers from Europe go through?

I think the currency exchange that's been applied is wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is expiring, how do I get a new one?

My card is about to expire. What do I need to do to keep using my card?

I got a message saying I made a withdrawal from the bank machine, but I did not.

I have been trying to exchange this for crypto but the app won't work could you please help me?

Do I have to top up in euros if I use a card, or can I use a different currency?

What is taking so long on my transfer from the US?

Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I wait for you to send me a new card when mine's about to expire?

Is ordering a new card from China available?

I do not have the information to verify my identify.

Please give me both a visa and a mastercard.

I want to top up by using a credit card, which ones do you support?

phone is gone, dont want others to access account information

Why is there an additional fee showing on the statement I received?

I need a hand here, I need to top up cash.

I did a payment but the app cancelled it.

How do I find the refund on my statement?

How long does it take transfers from Europe to complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a new card in China?

How can I use my American Express to add money into my account?

I think my pin has been compromised, what do I do?

I received a returned payment that I made.

How can I trade currencies with this app?

I'm having money transferred from Europe, how long will this take?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

What's the process for terminating an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do about my expired card?

Does it cost much or take long to get a new card? Mine is about to expire.

Do you have support for flat currencies?

There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?

There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to do something to get a new card once it expires?

Can I keep using my card after it expires?

They used the wrong rate when I made a purchase with foreign currency.

If I don't live in the UK, can I get a card?

I made a payment that's pending. Will it go through?

My app is displaying a payment I didn't make

Is there a problem with the payment that I see is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I order a new card to China?

In a month, my card will reach its expiration date, am I required to request the next card?

My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?

There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

I won't be pleased unless I get a Mastercard.

When I bought something abroad, the exchange rate was wrong.

Why is it important to verify my identity?

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

Can I get a Visa or does it have to be something else.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get a new card in China?

There is a withdrawal on my account that I don't remember initiating.

I tried to pay through my account but the payment is not going through. What's going on?

Why have I been charged a fee for transferring money?

I have a cash withdrawal that says it's pending, why?

What does it mean if it says my card payment has been cancelled?

You can use it anywhere that accepts Mastercard.

Will you charge me for exchanging foreign currencies?

Can you tell me what the disposable cards are used for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I order a new card?  Mine is about to expire.

How do I replace my card before it expires?

What do I do if I can't prove my identity?

do i need to wait to get my card before getting a pin

What do I need to do for the card activation?

I added money to the card but the transaction didn't go through

Is it possible to get both Visa and Mastercard from you?

I would like to link my card to my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens when my card expires?

My card expires next week. How do I get a new one?

Are the funds I requested from a merchant a few days ago in my account? I do not see them.

Can Google Pay be used for top up, please help?

My transaction from earlier needs to be reversed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens after my card expires?

Is my card actually working? It's the first time I tried using it

I got cash abroad and the exchange rate applied is wrong

Why do I have an unexpected fee on my bill?

The service here is horrible, I want to delete my account.

Where do I go to see the source of my available money?

In the app I see a direct debit that I don't recognize.

Are you going to charge me to top up my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do when my card reaches its expiry date?

My card has an expiration date, will you send a new one automatically?

I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right

How do I go about exchanging currencies with this app?

Is the verification number on the top up card

What do I need to do to transfer money with my credit card?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.

I was trying to use contactless earlier, but it didn't work.

i haven't received my order and want a refund

I may need to dispute a Direct Debit payment.

How did the extra charge on my card come in effect?

How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After my card expires what should I do?

Please inform me how to get a new card as mine is about to expire.

Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

I have a transaction that shows multiple times.

What is the reason for the fee charge on my transfer?

For some reason my card payment didn't work

My pin needs unblocking, unblock it please?

Is there an age limit to open an account

Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my card expires soon?

How do I get a new card when my old one expires?

is there a way i can see source of money?

Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.

Is there a tracking number for the card?

I am looking to transfer some money from my other bank account into this one.

I thought I knew my password but I guess I was wrong, what can I do now?

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get a card sent to China?

What is the procedure for an expired card?

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

What ATMs will allow me to change my PIN?

i withdraw cash from the ATM and was charged a fee

I entered in the wrong PIN.  Please help me unlock my account.

Am I able to do a SWIFT transfer with you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my card is going to expire this month, do I need to order a new one?

My card has an expiration date, will you send a new one automatically?

Someone else might be using my card without my permission.

Please send me a disposable virtual card.

There is an extra $1 charge on my statement, why is that?

The payment on my card shows as pending.

My friend would like to send me money. What are the options available to them?

Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I replace a card that's going to expire?

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

I am trying  to  transfer and  it has been  stopped why is  that

What is the purpose for verifying my identity?

Seems like my card payment has been cancelled

Someone withdrew money from my account, and it wasn't me.

How long does it take for a bank transfer to show on my balance?

I have a trip coming up and want to add money automatically.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me what I should do after my card expires.

I need a new card, my old card is expiring.

Yikes!  I didn't get the amount of money that I requested.  What do I do now?

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

Do you offer free ATM withdrawals of ones hometown currency while on holiday?

There is an extra charge on my account I didn't authorise, it's just £1, what is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I keep using my card after it expires?

Is it possible to exchange USD and GBP on the app?

I'm trying to take money from my account but its not letting me. Help!

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

What would I be charged in receiving a SEPA transfer?

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

Did I not get my refund? I don't see it.

What's your refund policy if I bought an item from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to renew a card that's about to expire

What is the process when my card is due to expire?

Why did my payment go back to my account when I bought something?

Why was I charged a fee for my card payment?

I made a cash withdraw and it shows up as pending why is that?

Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?

Why was I charged twice for the same thing?

looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

I tried to get gas but my money was gone!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to have a card sent to China?

Where can I order a card when I am in China?

Is there a way to lookup where funds came from?

can you assist me in activating my card?

I need money put into this account from another one.

Can I use a bank transfer to add money to my account?

Why would my payment for my card show as pending?

I have money in a foreign account that I want to send to this account.

My transfer was declined. Why did this happen?

I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?

What should I do after I've moved and need to update my personal details?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please inform me how to get a new card as mine is about to expire.

When my card expires soon, how fast is the replacement card sent and what are the costs?

Why was the price higher when I paid with my card?

Please help me.  My disposable virtual card won't work right.

I would like to invalidate my account.  I am very disappointed with your services.

I would like to know if I can top up with Google Pay.

Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.

I was wondering, Can I get my pay in another currency?

Which countries do you currently support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to order a new card while in China?

Do I need to order a new card if mine is expiring?

What documentation do you accept for the identity check?

Why was my account assessed a fee for an ATM transaction?

There is a debit paymet that I don't recognize.

Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.

I'd like like to know where I can order a virtual card?

I tried to top up, but the funds show up as pending. I thought it was instant?

How long after a failed topup will funds refurn to account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a new card with new expiration date in China?

How do I order a new card? The current one is about to expire.

How come my refund hasn't appeared on my statement?

I need to know if you will accept my credit card.

Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?

What does it mean if it says that my payment is pending?

There is a direct debit patentp that I haven't authorized.

Where do you need to live to receive card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is about to expire.  How do I order another?

What's going on with my card? I've tried multiple times and it never goes through.

The top-up verification code is not visible.

How much are the fees for adding funds using an international card?

I accidentally exceeded my PIN tries.  Please advise.

I have a top-up that's still pending and wanted to know about it.

There is a card payment I'm not familiar with.

Why  am I being told this  transfer will not  go thru

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I order a card when I am in China?

My card's expiring a month from now, should I place an order for the new card?

Can I change or hold different currency?

Why do I have to pay extra for using my card?

I sent money to a person and they haven't received the payment yet.

What is the reason a transfer shows as pending?

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how to get a new card in china

What is the process when my card is due to expire?

Where can I find the top up verification code?

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?

I want to transfer money to a beneficiary, but I couldn't.

Is there an age limit to open an account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is expiring so how fast can I get a new one and how much will it be?

My card is almost expired.  How fast will I get a new one and what is the cost?

Help!  In the app there is a direct debit that I don't remember.

Why have I been charged for pulling cash out of my own account?

I would like to edit my personal information .

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The date my card expires is coming up

My card is expiring soon, How do I order a new card?

I was charged a fee when I transferred my funds, why?

Are there cash machines where I can change my PIN?

There is  an extra 1£ charge on my app. Why did it charge me extra?

My salary is in GBP, is this something I need to configure?

I'm worried that my card has been compromised because I see a payment that I didn't make.

Why was I blocked from withdrawing from the ATM?

I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?

I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?

In a month, my card will reach its expiration date, am I required to request the next card?

How do I go about topping up with Google Pay?

Why won't you accept my payment? I keep trying with this card and it's not working.

I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?

I asked for cash but I did not receive all the funds

Will I get charged for sending out more cards?

Is it possible for a person who lives in the US to get a card?

I just saw a fee on my account. When do these get charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I receive a new card when mine expires?

Is ordering a new card from China available?

What is the reason for the identity check

I forgot the code I need to get into the app.

The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.

My friends would like to add to my account. What is the procedure?

I deposited money in the form of a cheque, but my balance has not increased.

How come my cash withdrawal came with an unnecessary fee?!

I've tried using my card multiple times and it keeps getting declined.

I need help- I got mugged yesterday and they took everything so I can't use the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is almost expired.  How fast will I get a new one and what is the cost?

I'm waiting for a transfer from the US, how much longer?

Money that I have transferred hasn't arrived yet

My new card just arrived, how can I activate it?

Do you have a problem with EUR exchanges?

My payment has been declined!! What's going on, I thought everything was alright and working well?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about ordering a new bank card?

What is the process when my card is due to expire?

Who can I speak with regarding a lost card?

How much transactions do I get with a disposable card?

Are there any charges for receiving money?

Can you please explain to me why there is an extra €1 fee in my statement?

the transfer went through but now it has been pending for quite a while. i need this to go through already

I cannot tell what my top up currently is.

There's an extra fee on my statement, why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is about to expire. What do I need to do to keep using my card?

What is the purpose of requiring my identification?

How do I shut down my account and get out of this company?

When can I expect money to be transferred to my account?

A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.

To deliver to the US, how long will it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a new card sent to China?

What is the process when my card is due to expire?

I have the cash already, my account still shows up as pending.  How can my account be still pending?

What are the additional charges for a SWIFT transfer?

i made a payment with my card and was charged a fee, why would you do that

How do I know if I will get my card, or if it is lost?

I don't recognise a Direct Debit payment

I made a payment and it was reverted and wanted to know why?

I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my card is about to expire how long would it take to receive a new one and how much would that cost me?

I need a new card, my old card is expiring.

What payment methods are used to top up?

I tried entering my passcode and it isn't working. Can you help?

The app is not able to realize that it is me.

There was a problem with the exchange rate on a purchase.

How do I add my card to the app once I get it?

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

What is the maximum number of transactions I can do with a disposable card?

What is this direct debit in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process to get a new card when your old one expires?

The expiration date for my card is coming up, how do I get a new card?

Why have I been charged a small fee to use my card?

It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.

Changed details is essential, what steps do I take to do so?

I prefer using Mastercard, can I substitute?

Okay, I found my card, can I put it back in the app?

Why was I charged extra when paying with card?

Why is there a 1 euro fee on my statement?

I need to add a serious amount of cash to my card, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

My card's expiration is approaching, how do I replace it.

The app reversed a top off I had.  What should I do?

I want to cancel a transfer I just made.

Will it take more than 3 days for my transfer to reach my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When my card expires soon, how fast is the replacement card sent and what are the costs?

Can I get a new card even though I am in China?

Is there any reason why my card didn't work when I tried to top up?

They used the wrong rate when I made a purchase with foreign currency.

I attempted to enter my pin to many times.

My identity hasn't been verified.  Can I use my account?

Why doesn't my card work for any transactions?

About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a new expiration date?

How do I order a new card when my old one is ready to expire?

I put my check in the bank, but I haven't gotten my cash yet?

I transferred some money but it hasn't arrived.

Why are there multiple transactions showing for one purchase?

Is there an issue with my card payment as it has not gone through.

It looks like someone besides me ordered something with my card, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The expiration of my card is near, how do I order a new card?

I'm trying to activate the auto-top up function. Where is it?

I went to top up my card and it was cancelled.

How can I transfer money to a beneficiary?

Is there such thing as an auto top-up option?

Is it normal to be charged an extra fee when paying with my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I order a new card with the app?

I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?

Is there a fee associated with using foreign exchange ATMs?

Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?

Change of location, need to change details

I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?

What kind of security protects my money?

What fees are charged for a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card expires next week. How do I get a new one?

Do I need to order a new card if mine is expiring?

There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.

Please explain the charge of 1L in error.  I have purchased nothing in this amount.

Is there any way I can get more physical cards to use with my account?

What currencies can be exchanged in the app?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

lost card found, want to put it back in app

I received the wrong color and size, can I return it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process when my card is due to expire?

What to do if my card is about to expire?

what can I do if I got my American Express in Apple Bay but top up is not working?

why verify the top up? it doesnt make sense

I made a bank transfer but it doesn't seem to have gone through?

I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.

I paid with card and was charged a fee that shouldn't be there!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?

Will I be sent a new card before mine expires?

My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?

When can I use money sent to my account?

I think I got charged twice for the same thing

I'd like to make some changes to my personal information.

There's something wrong on my bill. A transfer fee should never have been added.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me order a new card that's going to be expired soon.

How do I order a new card? The current one is about to expire.

How many days do I have to wait for the transfer to reach my account?

how do i add money from my amex card to top up

Will my card work at all merchant locations?

How can it be that my Card is not functioning anymore?

My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The expiration date for my card is coming up, how do I get a new card?

I'm in China and really need a new card.

Can I have multiple currencies in my account?

I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?

How long will it take to have my card mailed to me?

My daughter would like a card from my account?  Can I do this?

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

I cannot tell what my top up currently is.

I don't know if I made this payment on my card.

I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In a month, my card will reach its expiration date, am I required to request the next card?

How do I order a new card? The current one is about to expire.

How many incorrect attempts cause card to be blocked?

My new card came in.  How do I activate?

Questionable transactions on my account.

What do I do if I have exceeded all my PIN tries?

I made a payment that's pending. Will it go through?

I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My bank card has expired, how can I get a new physical card?

I need to order a new card as my other one was stolen.

Am I able to top up with this cheque I received?

My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?

I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

I want to top up my account with a cheque

Please explain why the funds I added were returned to my account.

Am I able to return an item for a refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is ordering a new card from China available?

My card is expiring soon, How do I order a new card?

Where can I find the exchange rate for my transfer?

My account was charged a debit payment I don't recognize.

Why do you need to perform identity verification?

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

Would you please unblock my pin? I don't know why, but it's blocked.

I need to change my personal details in my account.

How do I go about cancelling a transaction?

There's a card payment with a name I don't recognize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the cost and time frame of getting a new card?

How do I order a new card? The current one is about to expire.

Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.

Why hasn't my cash arrived from a deposited check?

I'm looking at my statement, and my refund is not on there.

I topped-up my account, but I don't think it went through.

Whats the maximum disposable virtual cards?

Why didn't I receive the right amount of cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card's expiration is approaching, how do I replace it.

How do I order a new card? The current one is about to expire.

I bought an item and the exchange rate was wrong.

I would like to change the the PIN on my card.

I have a new card. How do I activate it?

I want to have an item refunded can I do that?

The app is showing a direct debit transaction that I did not perform

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a new card, my old card is expiring.

I'm in China and really need a new card.

What is the point of verifying a top up?

When will I get my money? It's been too long.

Where is my refund? it appears to be missing.

I see a fee that I think was charged because I paid by card.

Please explain how disposable virtual card work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a new card shipped to China?

My card has an expiration date, will you send a new one automatically?

I don't have the means to prove my identity.

Are cards available to those outside of the UK?

I bought something in another country but the exchange rate is wrong

I won't be pleased unless I get a Mastercard.

Why has my money been returned back to my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I expect at card expiration?

My card is expiring soon, How do I order a new card?

I made a purchase with my card and I was charged a fee for using it

Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??

My card payment might have been reverted.

where do i go to transfer money from one account to this one

Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.

How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to order a new card if mine is expiring?

My card is expiring soon, How do I order a new card?

I need to order a new card as my other one was stolen.

I'm not happy with service and would like to delete this account.

Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!

What happens when a beneficiary can't receive my transfer?

Something is wrong, my top-up is gone and I don't know what happened to my money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What to do if my card is about to expire?

How do I order a new card when my old one is ready to expire?

I lost my card and need a new one, will it cost me?

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

Where is my new card if I haven't received it yet?

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

Why is my refund not visible on my statement?

Why is my withdrawl to cash still pending?

If I don't live in the UK, can I still get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card expires soon

My card's expiring a month from now, should I place an order for the new card?

I noticed my card payment was cancelled, can you tell me why?

Why did the funds for one of my purchase come back to my account?

Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

How long does it take transfers from Europe to complete?

I might need to exchange between USD and GBP, is this possible with your app?

I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.

Can I add money to my account via bank transfer?

Is there a way I can check on the card on route to me?

What should I do if I think someone is using my card without my permission?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost much or take long to get a new card? Mine is about to expire.

I'm in China and really need a new card.

I can't find my phone; what can I do to prevent someone from accessing my account on it?

Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.

My card is showing the same transaction over and over again.

What currencies are accepted to add money?

Explain why I can't do a transfer to an account.

What is the reason for the fee charge on my transfer?

I'm pretty sure my top up is still pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me how to replace my expired card.

How do I replace my card before it expires?

Why does my transfer keep failing? I've tried 5 times and they all failed.

Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.

Will there be a cost if I exchange currency?

Why is my cash request and the amount I received different?

I need help fixing my contactless. It's not working anywhere I go today.

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I order a new card when my old one is ready to expire?

My card has an expiration date, will you send a new one automatically?

What is the fee for topping up a US card?

I noticed a different charge while I was taking my money out.

My statement has a charge that shouldn't have been made.

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

Are there specific ATM's I can use with this card?

What is the price for an additional card?

I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

Why did my money disappear when I topped up??

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is expiring soon, How do I order a new card?

My card is about to expire, what do I do?

I made a payment but the app gave the money back.

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

I just had a wedding and I want to take my spouses name.

Is it right that I've been charged for transferring money?

When exchanging currencies, is there an extra fee?

I did a bank transfer and my balance isn't current.

Help! I'm missing money, I deposited a cheque but its not showing on my balance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a new card when my old one expires?

My card's expiring a month from now, should I place an order for the new card?

Why is my payment declined? It looked like everything worked ok and my account was fine.

Will there be a charge when money is added to my account?

Why is it important to verify my identity?

I would like to edit my personal information .

Why am I charged a fee for using my card on some purchases?

I am looking to get a Visa credit card, what must I do to achieve this?

My cash withdrawal was not entirely complete

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is almost going to expire.

What is the procedure for an expired card?

I bought something that I need a refund for.

I cannot make a transfer to another account.

I have a trasnger that is pending and wondered about it.

The transfer to my account was not allowed.

Can you help me with my card, I think it's broke.

I made a purchase and was charged at the wrong foreign exchange rate.

My statement shows and extra 1$ that was charged to it and I would like to know why.

How long does it take to receive my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do after my card expires?

My card has an expiration date, will you send a new one automatically?

My statement is showing I was Charged a dollar and I am not sure why.

I already made a transfer and want to cancel it, how do I do that?

How long do bank transfers usually take?

Can friends transfer money to each other?

The machine gave me the wrong amount of cash.

If my account is low in funds, can I set an auto top-up?

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has an expiration date, will you send a new one automatically?

I'm in China and really need a new card.

Why was I charged when taking out money?

Why is there some cash that I did not deposit in my account?

I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?

When did you start charging to make a withdrawal? How much is it now? I always thought it was free.

I already have a card and want to link it

There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

Where do I go to fill out the identity form?

I tried to withdraw $100, all it gave me was $20.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I order a new card? The current one is about to expire.

What do I do if my card is about to expire?

I have been charged twice on my statement.

Can you please explain why the exchange rate for the item I bought is wrong?

How many incorrect attempts cause card to be blocked?

What do I need to do to get my new card which I have requested 2 weeks ago?

Which ATMs am I allowed to get money from?

Can I choose between Visa and Mastercard?

Why is the purchase I made this morning still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?

Are my contactless settings correct? I tried to use it today but it wasn't working.

I tried to transfer money but it didn't go through

I am required to make several disposable cards every day.

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

Why is my identity verification process not working?

It is listed in my app that I made a payment which I did not actually make

The exchange rate applied was incorrect when I was traveling outside the country.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm in China and really need a new card.

What is the procedure for an expired card?

Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.

I tried to withdraw cash, but got declined!

I would like to know which fiat currencies are recognized by your organization.

My card isn't working at all, I need assistance. It's really frustrating.

I can't see my Google Pay top up. Is it not working correctly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my card expires next month, will I need to order a new one?

Can I get a new card even though I am in China?

What steps do I need to do to delete my account?

How can I tell if my top-up has been cancelled?

Why isn't my top up showing?  Was the money reversed?

How do I set up an account for my children?

I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?

What identification is required to activate my card?

What is the proper way to activate a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is about to expire, what do I do?

Soon my card will expire, how do I get a new one?

What are the fees imposed when I make a transaction?

There are funds in my app that I did not receive.

What's the process of changing from GBP to AUD?

What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

My friend deposited $100 into my account, but it is not showing up!

I would like to be assisted with the activation of my card.

I was charged two times for the same thing.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I replace my card?

What is the procedure for an expired card?

I need to add my new address now that I've moved.

I found my card, am I able to put it back into the app?

Do you have info about the card on delivery?

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

Why am i being charged for withdrawing cash funds?

I would like to know the countries you are offer services in?

I've been waiting for a refund where is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card's expiration date is close.

How do I replace my card before it expires?

My account says I have a pending transfer.

I would like my money back for an item I purchased

Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?

I want to reactivate my card, I thought I had lost it but found it again in my jacket.

It says pending status for my payment. Why?

Please help me with my card.  It won't activate.

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

Does this app have the same exchange rate as third parties?

I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I replace my card before it expires?

Can I get a new card even though I am in China?

I want to transfer money into my account, what do I do?

Is there a way to tell where the money came from?

This stupid system is not letting me prove my identity.

The exchange rate was incorrect for this item I bought.

I see a direct debit payment on my app that I did not do

How many different currencies can I have my money in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a new card even though I am in China?

My card's expiring a month from now, should I place an order for the new card?

I am not able to make a purchase because there is an issue with my card

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

help, I see money missing I didn't take out.

Why am I seeing a fee for transferring money?

I am looking to get a Visa credit card, what must I do to achieve this?

Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.

My payment shows that it is pending will I be charged more money?

I got a declining message during a transfer? please tell me why

Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

How long do deposits take to appear? I've been waiting for more than a week and need the money!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the procedure for an expired card?

Soon my card will expire, how do I get a new one?

I think the exchange rate was incorrect.

can I link a card of yours I already have?

My card isn't letting me purchase something and I wanted to know why.

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

I got notified that my top up has been reverted. Why?

I cannot get to my app, what should I do?

If I exchange currencies frequently, is there a discount?

I'm having problems with ID verification

Is it possible to exchange currencies on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Soon my card will expire, how do I get a new one?

What do I do if my card is about to expire?

Will I be charged for adding money using an international card?

Do I need to do anything special for my friend to send money to my account?

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

How long does it take transfers from Europe to complete?

Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

my card payment has been declined, do you know why?

I've already sent the money out and still have not received money in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be sent a new card before mine expires?

What do I do if my card is about to expire?

The applied exchange rate is wrong for the cash I got abroad.

I was refunded the money for something I bought already.

My purchases from this morning are showing up as payment pending. Can you tell me why?

Tell me why there is an extra charge when I used an ATM?

Which fiat currencies do you currently support? Will this change in this future?

I didn't make this payment and it's on my app

Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my card is about to expire?

My card's expiring a month from now, should I place an order for the new card?

Do you have a list of the cards and currencies supported?

I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?

Why was I denied the option to transfer money to a selected beneficiary?

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

Still waiting for transfer to be completed.

I'm still waiting for my top-up to go through

what is this extra charge for a withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you Top Up on the apple watch?

Can you please assist me in Apple Pay, in getting Top Up to work?

What cards and currencies can I use to top up my account?

Why is there a $1 charge on my statement?

Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?

What do I do if I see a cash withdrawal on my account that I don't remember making?

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

How can I solve my issue with holding multiple currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my Apple Watch to pay for gas?

Can you explain why my Google Pay Top isn't working?

What kind of fiat currencies are supported for holding and exchange?

I tried to top off using the card, but the money just disappeared?

I want to find out what happened to my new card?

What's the reason my new card hasn't come?

How can I close my account, I don't want it.

I am looking to delete my account. I'm not happy with the service provided by you.

There are two of the same charge on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use top-up with Apple pay?

My Google pay top up isn't working. Help.

What is the reason that my top-up is still pending?

I am in the EU. Can I get one of your cards?

why does my statement contain an extra fee?

When I tried to top up using my card, all of the money disappeared.

What is the estimated date for delivery to US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Google play top up help?

do I need to verify my identity before I can use my card?

I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?

I am reluctant to use ATMs international because I don't get an accurate exchange rate

I was not able to receive the correct amount of cash.

I tried pulling out money at the ATM and it gave me an incorrect amount back.

I need a second card, can I have more than one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to do top-ups with Google Pay?

Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

Exchange rate on a purchase was incorrect

How can I the person see my money transaction?

It looks like the exchange rates on my card payment are wrong

I tried to transfer some money and it hasn't done it yet - what's going on?

Is there a reason I was charged an extra fee for using the ATM?

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use the apple watch to make a top-up?

Can I use my American Express card with Apple Pay?

Why would my payment for my card show as pending?

Am I gonna be charged for sending out more cards?

A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.

I went to look at my top-up and it was canceled, can you tell me why this happend?

Tell me how to top up my account using bank transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain why my Google Pay Top isn't working?

I was charged extra when I made a cash withdraw, why?

What's the youngest I can be to open an account?

What should I do?  My card has been stolen!

Will I be charged for receiving the money?

Is there a way to link cards if I have one of yours?

Can I have a spare card for this account please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top up with Google Pay?

Why is there are there two of the same transaction?

How long do I have to wait for my bank transfer to appear in my account?

I need to change my contact information.

Why does my statement show a $1 charge on my account?

I did not ask for the amount of cash that I received.

Do you have a list of the cards and currencies supported?

Does it cost anything to do currency exchanges?

Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my apple watch to top-up?

I seem to be having trouble with my Google Pay Top. Can you please help?

I do not need GBP, I need AUD, how do I convert it?

Is there a top-up fee if you add money in USD?

What are the fees imposed when I make a transaction?

Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!

Can I have multiple currencies in my account?

On my app I can see that a direct debit payment that I didn't do, appears.

Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I seem to be having trouble with my Google Pay Top. Can you please help?

I got my American Express in Apple Pay, why is top up not working on my device?

Help me order a new card that's going to be expired soon.

When I tried to transfer funds to my friend today I was unable to do so, why?

What is the basis of your exchange rates?

My payment is taking a long time to go through.

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

I don't recognize this withdrawal on my statement

I could only take the amount of money that was available to me which was less then I expected.

I need help fixing my contactless. It's not working anywhere I go today.

I was issued a card about a week ago. why hasn't it come in yet?

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I set up Google Pay on my device?

What should I do to top up using my Apple Watch?

How can I add money to my account from another account I have?

I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?

I have been trying to exchange this for crypto but the app won't work could you please help me?

How can I tell if my card payment is reverted?

There is a withdrawal on my account that I don't remember initiating.

Why is a transfer to a beneficiary not possible?

Can I tell what business will take this card?

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can an apple watch be used to tup-up?

Unable to use my American Express with Apple Pay to top up my account

I'm trying to verify my top-up card, but I can't find the code...?

Why hasn't the transaction I did arrive yet?

I would like to know how to work out where my funds came from?

I've never been to that store.  That's a fraudulent charge.

An extra fee has been added to my card payment is this correct?

Instruction: Given an online banking query, retrieve another query with the same intent