Question: The app reversed a top off I had.  What should I do?

The app declined my top up. What did I do wrong?

What fees are charged for a physical card?

I bough an item and the exchange rate was incorrect.

How many days to deliver to a US customer?

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

If I were to use a European bank card for a top up, will I incur a charge?

Is my new bank card on the way and is there a way to track it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.

What are the reasons to be charged a fee on card payments?

I don't think I was supposed to be charged so much.

What am I being charged an extra pound when I haven't bought something worth that much?

How long does it take for cash withdrawals to hit my account?

I would like help to revert a transaction I did this morning

I don't understand why I was charged extra for withdrawing money?

My phone was left behind.  Can I still use my card?

Why hasn't my account updated to reflect my current balance?

How can I move money from my account at a different bank to the account I have at this bank.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Has my top-up gone through?

How do I go forth on transferring a sum of money from one account to another?

I didn't get the all the cash i wanted from the atm

I found a direct debit I would like to dispute

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

I got my American Express in Apple Pay, why is top up not working on my device?

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

What steps do I have to take to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What I topped up was reverted by the app.

When I topped up the app has seemed to reverted it.

My virtual card is just not going through.

Is there a way to order a virtual card on the website?

Where do I go to see the source of my available money?

Is this app capable of exchanging currencies?

Why was I charged an extra fee when using the card?

What is the length of time for one of these items to come to the U.S?

Disaster, I've totally forgotten my passcode, can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I topped up the app has seemed to reverted it.

Can you tell me why my top-up was canceled?

I've been waiting since Friday, where is my money?

How many different cards can I have for my account?

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

Do you have any card fees if I want to add money using an international card?

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

I will be traveling.  Can I add money automatically?

I don't live in the UK. Can I still get a card?

How do I transfer money from one bank account to another?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

There is a cash withdrawal on my statement that I did not make

I keep trying to make a payment, but it doesn't work.

my cash withdrawal has not come out of my account yet.

The app isn't letting me log in, but my info is correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.

I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?

I got an unexpected charge on my transfers. How can I correct this?

I tired but an unable to activate my card.

How do I activate my card to start using it?

What is the charge for exchanging currency?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Some cash was withdrawn in the app, but I did not do it.

I want to add money to my card, what payments do you accept?

There is a record of payment I never submitted on the app.

I think I was charged double for something I bought - how long should I wait before reporting this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money disappeared! Please help??

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

Can you please tell me where my card is? I ordered it 2 weeks ago!

Can I choose from either Visa or Mastercard?

I made a payment but the app gave the money back.

I put my check in the bank, but I haven't gotten my cash yet?

I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

I got a message that my transfer was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

No Visa please. I want to continue with Mastercard.

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

I made a cash withdraw and it shows up as pending why is that?

what is the exchange rate when i get cash

The exchange rate that was applied for an international purchase was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped up recently and saw the money go through, but now it's just gone? What's going on

My app is showing a cash balance that I did not receive.

There has been an unusual withdrawal from my account, can you help?

My card shows a cash withdrawal I don't recognize.

What fees are there for adding money using an international card

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

I have lost my phone or it has been stolen.

I don't understand why I'm being charged for using my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account

I deposited a cheque, why isn't my balance showing that I did?

I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.

Where can I find top up by cash deposit?

What cards and currencies can I use to top up my account?

Why are you asking so many questions about me?

I put my check in the bank, but I haven't gotten my cash yet?

Can you please tell me why my transfer failed?

Can I have another card in addition to my first one?

I have a second credit card from the US. Will you take it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my top up been cancelled

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

How long do bank transfers usually take?

how long does it take for a transfer to arrive

How can I get my money back for a payment i didnt make

Why am I getting a fee on a card payment?

I recently deposited a cheque and cannot find the cash from it.

what currencies can I receive my salary in with this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Reverted top up

Can you tell me why my top-up was canceled?

I have a disposable virtual card. Is there a limit to how many times I can use it?

I have been waiting for my top-up to complete and it still hasn't gone through.

How do I get my money back for a duplicated charge?

My wallet isn't showing my top-up, did I do something wrong?

what are the reasons why you would not be able to process a payment

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

Is there a reason that my top-up is still pending?

I could not transfer funds to a beneficiary; is there a problem with your software?

I was charged an extra dollar on my account and would like to know the reason.

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

On my disposable card, is there a transaction limit?

Can I use a different bank ATM than my own?

The app is showing a direct debit payment that I never made

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

the product is not working, can I get a refund?

do i need to add money before i order a card

Why do you guys need to verify my identity?

After my checque or cash deposit, my balance didn't update.

How many times can I use my disposable card?

Why would a transfer to an account not be allowed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What reasons could cause my top up to be reverted

So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

you got the exchange rate wrong for my cash withdrawal

Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?

I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?

I am waiting for the money to enter my account. How long does it take?

I am unable to transfer money. I believe it is not working because it states it was declined.

Can you explain why my payment was charged a fee?

Can someone please explain to me where my source of funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my top up reverted?

Explain why my top up has been reverted please.

What are the top up charges for all US cards?

Can I get my friends to add money to my account?

I received a returned payment that I made.

I have a transaction that shows multiple times.

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

Can you tell me where my funds come from?

I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I top-up, the app reverts it.

Why did my money disappear when I topped up??

I just pulled money out of the ATM and was charged a fee, WHy?

i need a refund from you because the merchant is refusing, can you do that?

I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?

Contactless payments need to be enabled for my card.

What is the process for activating my card and using it?

I have a payment in my statement that is off

i need to add express delivery if that's an option

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I tell if my top up was reverted?

I got an cancellation error when I was topping up.

Can I transfer something urgently from China? How long does it take?

can you top up your account automatically

I think a fee was applied for paying with a card.

If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

Please tell me which fiat currencies you support.

I need to exchange a currency - can I do that here?

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

Why did my top-up not get approved this time?

I have a trasnger that is pending and wondered about it.

Is there a problem that makes my payments show pending?

Why is there an extra €1 fee in my statement?

I desperately need to transfer something from China, Please give me the wait time.

Do i have to wait to get the pin or can i set up a pin

I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Did you revert my top up?

What happened to my top-up? I think it was cancelled.

Why did I have to pay an additional amount when using my card to pay?

My withdrawals were going smooth until I got declined today. What is going on?

What is the fee for accepting money from a foreign country?

How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?

I am looking for my top-up verification code and cannot find it.

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

Why is there a fee when I thought there would be no fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didnt my top up go through

For what reason must I authenticate the top up?

There are charges on my card that I haven't purchased.

You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.

How was I charged extra when I used my card to pay?

There is a mysterious debit transaction on my statement

Why am i being charged for withdrawing cash funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think you reverted my top up.

Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

I tried to pay through my account but the payment is not going through. What's going on?

I tried using a check to update my balance, but it isn't work? Is something wrong?

I have transactions that I don't recognize - I think someone is using my card.

How long do you have to wait to see your virtual card your ordered?

Can you tell me what the exchange fee is?

What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.

Where is the tracking number for the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my top-up been reverted?

I'm happy with Mastercard and want to stick with just that credit card.

My credit card got declined for top up! What's going on? Can you check on why it didn't go through?

Can you explain your exchange rates basis?

I haven't received my virtual card yet!!

I tried to make a transfer and it didn't work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my top-up been returned to my account?

I topped up and now my money is not there anymore! What happened to it?

Will it take more than 3 days for my transfer to reach my account?

I wanna revert a transaction i did this morning.

My money disappeared right when I tried to top up

Why is there a direct debit fee in the App when I didn't do it?

Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?

Are cards issued to people living in the US?

I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?

I made a check deposit but the cash hasn't arrived in my account yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't cancel my top-up.

So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?

Why is my last cheque deposit taking so long?

The cash I deposited using the ATM is still pending

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

What does it mean if my payment has been reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?

What happened to my top-up? I think it was cancelled.

I tried to withdraw cash and got declined, why is that?

I haven't received the money from the check I deposited.

My statement shows a strange direct debit.

What is the reason my payment was not accepted?

I need Australian dollars instead of UK currency.

Will I be sent a new card before mine expires?

Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.

I am not satisfied with your service.  Close my account.

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happened to my top-up? I think it was cancelled.

Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.

Why are all my card payments being declined?

Are there steps I need to take before my card expires?

There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.

Where did the  €1 fee in my statement come from

Account topping up bank transfers to my account assistance please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I topped up the app reverted it.

I topped up and now my money is not there anymore! What happened to it?

My transaction from earlier needs to be reversed.

Any chance of getting the card outside the UK?

I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?

Why is there an extra fee on my statement?

I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got an cancellation error when I was topping up.

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

My refund has not shown up on my statement.

How long before a bank transfer shows up in the account?

Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

What is this cash withdrawal on my statement?

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??

Why isn't my cash deposit showing up in my account? I deposited it this morning.

What do I do if I cannot access the app?

I'm waiting for my transaction to complete.

I've been to several different countries, can I exchange the cash with a discount for a large transaction?

Is it possible for a friend to personally send me a payment?

Can you  tell me how to get AUD not GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my top-up get reverted?

What are all of the different steps for identity checks?

Do you charge extra for topping up with a debit or credit card?

There was a problem with the exchange rate on a purchase.

A payment in my account was made by someone I don't know

I don't want to give you all my identify details.

What are the reasons why a card payment would be declined?

My card was declined at a restaurant today and I am not sure why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my top up showing?  Was the money reversed?

I refilled my account balance but got an error message.

I need to find out why my pending payment hasn't gone through.

How can I find out where the funds are flow?

What does it mean if my top-up has not gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

I went to look at my top-up and it was canceled, can you tell me why this happend?

Is there a way to find an ATM around me?

Help me access the card I already got so I can information from it.

After inputting the wrong pin too many times, can you now help me unblock my pin?

If I top up by card, what options do I have re: currency and card type?

Why couldn't I transfer to a beneficiairy?

I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?

Why was my cash withdrawal declined by the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up was reverted. Can you help?

I refilled my account balance but got an error message.

How can I lookup the source for my available money?

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?

Why am I not able to withdraw cash from this ATM?

Can I use your services without access to the app?

My balance is not right. It has not been updated for the cash or cheque deposit.

I got less than what i asked for in the ATM, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the status of my top up?

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

I only received $20, but I requested $100.

If I top up by transfer, am I going to be charged?

How do I get a new card as your machine swallowed mine!

I've lost my card. What can I do about that?

I would like to top up via credit card, which credit cards do you support?

I made a payment and it appears it is showing twice

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It appears my top-ups have been canceled.

I topped up and now my money is not there anymore! What happened to it?

I just got married and I need to change my name

Top-up is loaded into the card and no update.

What happens when a payment is reverted?

Where is my recent refund in the my statement?

How come a fee was charged when I tranferred money

I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?

The ATM gave me less cash than requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my top-up showing as cancelled?

My top-up has been reverted and I would like to know why.

I added money but my top-up wasn't processed by the app.

I'm worried that my card has been compromised because I see a payment that I didn't make.

I am still waiting for the cash to be returned from a cheque I deposited!

I noticed the exchange rate for cash withdrawal isn't right.

What is the best way to get my virtual card?

Is American Express supported for adding funds?

What is the reason when I tried to pay contactless at the bus, it didnt work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped up and now my money is not there anymore! What happened to it?

Why did my money disappear when I topped up??

While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.

What options do I have when topping up a US card?

Please can i get a disposable virtual card as well?

I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I refilled my account balance but got an error message.

I'm interested in learning more about disposable virtual cards.

What is the proper way to activate a card?

What identification is required to activate my card?

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?

I think someone stole money from my card

I placed my order a week ago. Is it ok that my card isn't here yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up was cancelled, could my bank be the problem?

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.

Why was I charged extra when paying with card?

What all is needed for the identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up may have been reverted

HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

I lost my phone and need help so someone doesn't access my account.

Why was I charged twice for the same thing?

Are there steps I need to take before my card expires?

I am confused why there is cash I did not accept in my account

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

What is the process for setting up and account for my child?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my top-up didn't transfer, what went wrong?

Why did my top-up not get approved this time?

my phone was taken yesterday, what should I do about my account?

I sent payment with EU transfer and they still haven't received it. How long does it take?

I tried activating my card and it didn't work

My account isn't showing a transfer I made.

Who do I contact if there is a direct debit that I did not create.

How do I dispute a direct debit on my account?

Tell me why there is a charge on my cash withdrawl.

I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.

How recent do my documents need to be for verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app declined my top up. What did I do wrong?

I live in Germany. Is that one of the countries you are in? What other countries are you in?

What can I do if my card details where stolen from my car? I think they used my card to buy gas.

Why hasn't my friend received the money i sent them yet?

Are there limitations to what currency I can hold?

Bank transfer to account did not show up, please help?

How can I exchange currencies with this app?

went somewhere else, need to change details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't my top up work?

What happens if the ATM gives me the wrong amount of money?

Is there a way to link cards if I have one of yours?

Can you tell me why my transfer is failing and help resolve?

What are the fees for using a European bank card?

There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

Why can't I buy cryptocurrency on the app?

My new card is here, what's the process for activating it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?

I got notified that my top up has been reverted. Why?

I tried to used my card in a shop and the transaction was declined.

It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.

I made a transfer and was charged extra. Why?

I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.

When I went to get cash, it was declined!

Can I use this app for both USD and GBP?

I'm being asked for a verification code. Where do I find it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my top-up not get approved this time?

Is it possible for me to top up with cash?

Why do I have duplicate transactions for one purchase?

Can my salary be received and transferred to my current currency in my country?

I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?

Why can't I buy cryptocurrency on the app?

How old do you need to be to have an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up has been reverted and I would like to know why.

Hi there, I came across a problem with my top up and my money is missing, was there a system error?

Why does it show that my transfer is still pending?

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

I still do not see the cash deposit in my account from last week. Why?

Its been 3 days, How long will my transfer take to get to my wallet?

I made a payment and it was reverted and wanted to know why?

Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.

I've transferred money into my account but the balance is the same

I want to change the wrong exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have my top ups been canceled?

How long will it be  before the person I sent money to is able to see it?

Why did my transfer to a beneficiary fail?

Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

I am blocked now because I entered the wrong pin, need help.

I am having trouble finding the top-up card verification code.

I want to transfer money into my account

How long does the "pending" period of a transfer take?

There's something wrong on my bill. A transfer fee should never have been added.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got notified that my top up has been reverted. Why?

I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

Are transfers not free? I didn't know I would be charged for transfers.

How is my money transferred to the account

Why did a transaction I made charge me $1?

Where can I check out the source of available funds in my account?

I am missing a refund amount on my account.

What do I have to do to get the virtual card to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I went to look at my top-up and it was canceled, can you tell me why this happend?

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

It says that my payment is pending, what does that mean?

The ATM only gave me 10 pounds when I withdrew 30. What do I do?

How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.

I tried to top up and suddenly my money disappeared

I made a purchase earlier today but it is still listed as pending- when will it go through?

If my funds are running low, will the app top up automatically?

My card still hasn't arrived after two weeks, now what?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you support top ups?

Why do you need all these details about my identity?

How long does it take for a transfer to reach my account?

I topped up last night but don't have any funds, why not?

I was charged twice for the same purchase!

Is a tracking number available for the card that was just sent?

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

Can you provide me a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to make a top-up and it was canceled, why is that?

Can you tell me why my top-up was canceled?

Where do I find our how to get a physical card?

Can you send me more cards for my account?

I received a decline message on a transfer

Can cards be dispatched on a specific date?

do you offer refunds? i would like to return purchase.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

What do I do if my card is about to expire?

What is the way to go about getting a virtual card?

Why wouldn't my contactless work for the metro?

Why was I not able to complete my transfer?

I have an unauthorized direct debit on my account

What am I being charged an extra pound when I haven't bought something worth that much?

What is the max amount of disposable cards I'm allowed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my money disappear when I topped up??

Explain why my top up has been reverted please.

Do you have a children account available?

i entered my pin in wrong and got it frozen. how many tries do i have

Why did the transfer fail when I attempted to do it earlier?

What is the wait time until money reaches my account?

Is the closest ATM to me within 2 miles?

Please tell me the steps to verify my identity.

My card was used without my permission, what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me how a top up would be reverted.

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

How can I trade currencies with this app?

I decided I no long want something that I ordered, and want a refund. How do I go about doing that?

Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

I've forgotten my app passcode completely.

I tried to do a transfer but I got a message that it was declined.

My account balance has not updated to reflect my recent transfer.

I need assistance with understanding which fiat currencies that you support.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my top up get pulled back out?

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

When I travel, can it automatically add money in certain intervals?

How do I open an account for my children?

I don't know what my passcode is, can you help?

Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?

I tried to top up, but the funds show up as pending. I thought it was instant?

I topped up my account but the money isn't there now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

Explain why my top up has been reverted please.

my check or cash deposit has not shown up

Why is the pending status on my cash withdrawal taking so long?

I need to know what your exchange rates are.

Can you tell me what I need to do for the identity check process?

A refund for a recent return has not arrived on my card.

Can you please tell me why I was charged an extra fee on my transfer?

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

The other bank confirmed a transfer I made, but this account is not reflecting it yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Seems like my top-up has been cancelled

Can you tell me why my top-up was canceled?

I need to know what foreign exchange rate I can get.

Help, I don't know what the PIN is to my card?

What should I do if my smart phone is lost or stolen?

I need several cards per day. And I need to be able to throw away all of the cards I make.

I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

What is the charge for topping up a card?

Why, when paying with the card, was I charged an extra fee?

When can I use money sent to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain top-up cancellation

Can you tell me why my top-up was canceled?

Why hasn't my friend received the money i sent them yet?

I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.

It does not appear that my message went through.

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

Got only $20 when I tried to withdraw $100.

Do you provide cards to people not in the UK?

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi there, I came across a problem with my top up and my money is missing, was there a system error?

Explain why my top up has been reverted please.

There is a direct debit payment I don't recognize.

Why was I charged a fee for using my card

I'm not happy, I want to close my account.

im worried about fraud how do you protect my account

The card that I have isn't working. This is the physical card.

I see an unfamiliar payment on my statement.

I don't need to transfer anymore and I want to cancel it.

Why isn't my refund showing up in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain why my top up has been reverted please.

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

My statement is showing I was Charged a dollar and I am not sure why.

How soon will my balance be updated to reflect my transfer?

My refund for a purchase hasn't  cone through yet.

Will I be charged a fee to top up using a debit or credit card?

i dont recognise some of these transactions, i think someone has my card details

I believe that a card payment I made was cancelled.

Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

Can you tell me why my top-up was canceled?

My phone was stolen! What do I need to do?

I've been waiting since Friday, where is my money?

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

Top up my card please, which y'all support?

Please explain how disposable virtual card work.

I'd like like to know where I can order a virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why my top-up was canceled?

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

I see cash in my app but I did not get it.

I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.

Is exchanging currencies one of your app services?

Why is there a pending time on my transfer?

Am I able to do top-ups with Google Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my top up cancelled?

I need to move money from one of my other accounts to this one.

Everytime I try to prove my identity it won't let me.

At what cash machines can I change my PIN?

What countries do your services support?

Is it possible to reactivate the card I thought I lost but found this morning in my jacket?

My card isn't letting me purchase something and I wanted to know why.

Can I add money to my card automatically during a trip?

How long does it take to prove my identity?

I don't see the verification code for my card transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

There is a strange payment on my card and I don't know what to do.

Why would there be an extra charge on my app?

Am I able to track a card that has already been sent?

I need my card frozen cause it was used without my consent to take money out. It was in an odd place.

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

Does it cost anything to transfer money for a top-up?

Why isn't my refund shown on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my top up get reverted?

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

Do you offer disposable virtual cards too?

What do I do if I have been charged twice?

Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

I did a cash deposit to my account but it doesn't show up

Can I top up for free using a European card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a cash deposit to my account but i don't see it

After depositing a cheque my balance did not change.

I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.

I got less than what i asked for in the ATM, why?

The app is having trouble verifying my identity.

Is there a way to use this app with a disposable virtual card?

Are there any limits if I use these virtual cards?

Can my salary be received and transferred to my current currency in my country?

What information do I need to gather in order to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my account balance not changed after depositing a cheque?

I deposited some cash but it hasn't shown up in my account yet, what's going on?

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

There is an extra 1£ charge on my app. Why did you charge me extra?

Where do I get a disposable virtual card?

Am I able to top up with this cheque I received?

I noticed a duplicate charge on my statement.

Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.

I bought some things in the morning but the payment shows as pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still awaiting the money I put into my account this morning.

I deposited a cheque, why isn't my balance showing that I did?

How can I get my money that I didn't get from the ATM?

where can i located the auto top up function?

I'm not happy with service and would like to delete this account.

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why hasn't my cash arrived yet from my cheque?!

When will I receive the cash payment from the check I deposited?

I have not seen any changes in my account balance(s) after making a transfer.

I would like to re-activate my card, it was previously reported  lost but I found it this morning.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

How old do my kids need to be to use your service?

I need to change my contact information.

Why is there a fee for doing a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

Can it add money every so often automatically while I travel?

I wasn't able to do a transfer to an account

Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

I would like to close my account, as I'm not happy.

I'm trying to activate the auto-top up function. Where is it?

Is there a way to set up an auto top-up?

How long will a transfer from Europe take?

I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why haven't I seen the cash from the cheque I deposited yet?

How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

When I got cash I was charged an extra fee!  Explain!

Can someone assist me with activating my card?

What do I do if I can't get my card out of the ATM?

I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?

My card has an expiration date, will you send a new one automatically?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I deposited a cheque but I don't see the funds in my account.

Why is my cash deposit not in my account?

I just received my card and I'd like to activate it.

I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?

May I reactivate my card? I previously reported it lost, but have now found it safe and sound.

Please send me a disposable virtual card.

Show me how can my friends top up my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happened to my cash deposit?

How long does it take to show a deposit I made to my balance?

Where can i exchange between GBP and USD

How come my cash withdrawal came with an unnecessary fee?!

My new card just arrived, how can I activate it?

Please tell me how I can receive a physical card

What should I do if I think someone stole my details and used my information to make some transactions?

How long does it take for a transfer to be in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I recently deposited some money into my account, but it still isn't showing up. What's going on?

I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?

Can you  tell me how to get AUD not GBP?

How long will it take my card to get here?

If my card expires next month, will I need to order a new one?

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a deposit but it is not showing up in my balance.

My cash deposit isn't in my account. What happened?

I am trying  to  transfer and  it has been  stopped why is  that

I have a new card and need to activate it

If I top-up by using a trasfer are there charges that applied?

How long do transfers take, mine just says pending?

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

There is a transaction showing up several times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I put cash in my account, but I don't see it.

The balance hasn't changed yet after depositing a cheque with some money.

A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.

I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?

I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?

I saw a payment come out of my account for a merchant I don't remember.

If my PIN number is rejected, how do I solve it?

I an not sure but it looks as if a card payment I made was cancelled.

I bought an item then noticed the exchange rate was wrong.

On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still waiting for the cash to be returned from a cheque I deposited!

I deposited a check, but haven't received the funds for it.

How many transactions can be made with a disposable card?

My card still hasn't arrived after two weeks, now what?

What documentation do you accept for the identity check?

Will there be a charge for topping up by account with a SEPA transfer?

What is the verification process used for?

Does a discount apply if I exchange currencies frequently?

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

I'm confused as to why my top-up did not go through.

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have cash deposit to my account but it is experiencing a problem

A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.

There is a withdrawal on my account I didn't make.

A payment shows up on the app that I never made.

How come there is a $1 extra charge on my statement?

I believe that a card payment I made was cancelled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take to show a deposit I made to my balance?

I deposited cash into my account and I'm having trouble seeing it on my account.

What is the dollar that I have pending on my statement there?

I need help finding the verification code on the top up card.

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

Is my country's currency supported by your system?

My card isn't working at all. What happened?

I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?

Why isn't a refund showing on my statement?

My statement indicates I made a payment to an unfamiliar merchant.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?

I deposited a check a few days ago and it's still not gone in! Please help me with this

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

Can you tell me why my transfer is pending still?

Why was a fee added to my bill when I used my card?

After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

I think the exchange rate on my card payment is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just deposited cash to my account and can't find it!

When will I see my cash, since I already deposited my check?

How do I know where my money comes from?

My card is about to expire.  How do I order another?

My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.

How long does it take for a pending cash withdrawal?

Pending still shows on this transfer, why?

Can I use my Apple watch to fill my gas tank?

The exchange rate is incorrect for something I bought

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I recently deposited a cheque and cannot find the cash from it.

Why am I not seeing the check I deposited this morning in my account?

If I have a physical card can I link it?

If my identy verifacation hasn't gone through can I use my account?

What are the requirements to verify my identity?

Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.

I want to cancel a transfer I just made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my deposit post to my account?

i used a check check yesterday to balance my account and it isn't showing up?

Please explain the fee on a transfer I made.

I don't recognize this debit transaction in my billing statement?

I wasn't applied the correct exchange rate when getting cash

I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?

Is there a specific date i can have it delivered?

I needed $100 but all it gave me was $20.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I deposited a check, but haven't received the funds for it.

My product hasn't arrived even though I ordered it a while ago. I want a refund!

How do I order a new card when my old one is ready to expire?

I had a problem with my card payment, can you help?

Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.

Tell me why my card payment has been declined.

How do I use bank transfer to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my cash deposit showing up in my account? I deposited it this morning.

Cash has been deposited this morning but it hasn't came through.

I bought something and now I want a refund.

Can you tell me the countries you provide support for.

Can you unblock my account?  I entered the PIN wrong.

What does it mean when a cash withdrawal is pending?

Can I add other people to my account, so they can top up?

Someone might be using my card that is not me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?

I deposited a cheque a week ago but have yet to receive the cash.

Can you tell me how to get my card on the app?

What are the fees for using a European bank card?

Why is the payment showing as pending from things I bought this morning?

The store card reader would not accept my card.

The wrong exchange rate was used for my cash withdrawal

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

It's been a couple days how much longer do I have to wait for my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

How long do cheques take to post to your account?

I have a cash withdrawal that says it's pending, why?

I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!

the exchange rate on my payment was wrong

I've tried using my card multiple times and it keeps getting declined.

I wanted to top up my account and it doesn't look like it worked

How are foreign exchange rates determined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?

My mother deposited a cheque into my account last week, why is it still not showing up?

With one disposable card how many transactions can i do?

My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

I need to get a disposable virtual card?

How can I move money from my account at a different bank to the account I have at this bank.

Please explain why my payment was declined? I thought everything was good.

Why is there a payment I didn't do in my app?

why is there a fee for the transfer I made?

My statement contained a one pound extra fee

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Question: Why did the cash deposit not show up in my account?

I did a cash deposit to my account but it doesn't show up

What are the fees associated with top up via transfer?

What types of cards and money do you accept?

The money is still in my account even though I already paid -- I don't understand what happened.

What is your refund policy for products I have purchased?

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

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Question: Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.

I deposited a cheque, but the balance hasn't changed yet.

How can I find an ATM that accepts this card?

When I received my cash; they had my exchange rate incorrect.

When my card expires what is the cost of a replacement and how fast?

I'm trying to verify my top-up card, but I can't find the code...?

Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?

I tried to pay through my account but the payment is not going through. What's going on?

If I want a friend to top off my account, can they?

Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

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Question: my check or cash deposit has not shown up

the balance has not changed, but I have deposited some money

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

How can I check for an unsupported merchant for my transfer request?

I need a new card, my old card is expiring.

I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.

My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.

Which currencies can I use to add money?

Since I just got married I need to change my name.

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Question: I sent a check into the system but still haven't received the cash yet

I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?

What is the wait time for delivery to the US?

Why is top up not working if I use my American express with my apple pay?

Is there an alternative to a physical card?

Help me order a new card that's going to be expired soon.

I've been waiting a while for my card, is there a way to know when it will arrive?

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

Can you tell me why the card payment came back?

What is the extra fee that showed up on my card?

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Question: I deposited a cheque with some money, but the balance hasn't changed.

My mother deposited a cheque into my account last week, why is it still not showing up?

If my card is going to expire this month, do I need to order a new one?

What is the reason my cash withdrawal is still pending?

Why did a transaction I made charge me $1?

So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?

Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?

What do I do if I have been charged twice?

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Question: After my checque or cash deposit, my balance didn't update.

What's up with the fee for getting cash?

I got less cash because of the exchange rate.

Why can I not do a transfer to a beneficiary?

My wallet is empty even though I topped it up an hour ago.

I transferred money and it hasn't come yet

What should I do if I don't know my password?

How do I use the app to exchange currencies?

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Question: I put money in my account a week ago but its still not there, what is happening?

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

I got a new address and need to change my old one.

How many transactions can I do with a disposable card?

My purchase used the wrong exchange rate

How long will my transfer be pending for?

Please delete my account and personal information.

I'm trying to verify my top up card, how do I do that?

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Question: Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

how long will it take for my transfer to stop pending

Please list what fiat currencies are supported for both holding and exchanging.

I didn't get the right amount of  cash because of the exchange rate.

How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.

How do I check security settings on my card?

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Question: I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

I made a check deposit but the cash hasn't arrived in my account yet.

How come the money from the merchant appeared back into my account?

How can I update my details since I moved?

How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.

I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

What are the reasons for my beneficiary not being allowed?

No transactions are being accepted, what's wrong with my card?

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Question: When will my cheque be processed?

Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!

can I use my card before identity verification?

I don't know my PIN, how can I find that out?

When I got cash the exchange rate was wrong

Card has been received, how will it show up on the app?

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Question: Why is my check still not showing up on my account? It's been a week already

Why is my money not in my account. I have already sent it out.

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

The exchange rate is incorrect for something I bought

I want to reset my passcode, how can I do that?

I don't understand why you want so much of my personal info.

The wrong account was used during a transaction.

Do the disposable cards have a transaction limit?

Can you check if my money has reached my account since it is not showing up yet?

Why didn't my transfer get to the recipient?

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Question: I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

I deposited some cash but it hasn't shown up in my account yet, what's going on?

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

Would I be able to open an account for my daughter?

Can you tell me why I haven't received my new card?

I'm concerned because my cash withdrawal is pending.

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Question: My cash deposit from a week ago is still not in my account. Can you help me please?

I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!

I was wondering if you will take any fees in exchange for top ups?

I don't understand why I was charged an additional fee for this service. Can you clarify?

How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

Could you tell me why my top up isn't showing in my wallet?

Is there a way I can get my card expedited?

I am sure I have plenty of money to transfer but my transfer is being declined.

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Question: Why is my deposit still pending?

After depositing a cheque my balance did not change.

The exchange rate for my withdrawal was wrong.

How long does a transfer take to reach one's account.

Is it simple to transfer money using my credit card?

How long am I to wait before the transfer gets to my account?

There is a cash withdrawal on my statement that I don't recognize

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Question: I deposited a check a few days ago and it's still not gone in! Please help me with this

How long will it take for the cash I deposited this morning to show up?

Why am I charged a fee when using my debit or credit card?

How can I use my American Express to add money into my account?

Can you explain the transfer fee that I was charged?

I think I was wrongly charged in a recent transaction when I used my card.

Can you explain to me why a top up would be reverted?

I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?

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Question: I did a cash deposit to my account but it doesn't show up

I put some cash into my account but it's not displaying that on my balance.

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

What are the age limits for your service?

The rate applied to my purchase in a foreign currency was wrong.

I want to activate my card, how do I do it?

Are there any fiat currencies that you will not work with?

My order hasn't shown up yet, what can I do?

need to know if there is a maximum i can top up

I lost my card and need a new one, will it cost me?

may I have a Visa and a Mastercard from you.

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Question: I tried using a check to update my balance, but it isn't work? Is something wrong?

I purchased something overseas and the incorrect exchange rate was applied.

I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

What types of fiduciary currencies are supported for tenure and exchange?

My refund for a purchase hasn't  cone through yet.

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

No transactions are being accepted, what's wrong with my card?

I need to transfer money into my account, and I don't know how to do that.

Can I use a bank transfer to add money to my account?

I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

Are there topping up fees if I have to transfer?

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Question: I put money into my account in the form of a cheque, but my balance did not change.

I did a cash deposit to my account but my balance is still the same. What happened?

Why is there an extra charge on my statement.

Why was my payment declined? I keep trying my card but it's not working.

How can I transfer money to this account from another bank?

Am I able to change my PIN at certain cash machines?

My top up is giving me problems. What is wrong with it?

The money disappeared after I topped up my account.

How do I dispute a debit that I didn't make?

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

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Question: I haven't seen the cash yet from the cheque I deposited.

I made a cash deposit and the balance wasn't updated.

I'm trying to verify my identity but can't figure out how, what do I do?

Do I need to pay extra for exchanging currencies?

Do I need to go to a physical bank to change my PIN?

I would like to get both Mastercard and Visa card from you if that's possible.

Is there a few for exchanging foreign currencies?

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

How long does it take transfers from Europe to complete?

How long do I need to wait til my top up isn't pending?

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Question: where is my money from this morning

The cheque I sent a few days ago has not been deposited yet, what is the hold up?

There's an extra fee on my statement, why is that?

I'm confused as to why my top-up did not go through.

Does this app allow currencies to be exchanged?

I was blocked by using the wrong pin too many times, can you help me?

The app reversed a top off I had.  What should I do?

You shorted me money when I tried to make a withdrawal.

Will I be fined for topping up by transfer?

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Question: Why hasn't my cash arrived from a deposited check?

I put some money in my account the other day and it's not gone in yet, can you help with this?

There is a direct debit charge that I don't recognize, what can I do?

There are funds showing in my app that I did not receive.

Do you charge extra for duplicate cards?

Am I allowed to use different currencies?

I don't know what this Direct Debit payment on my account is for.

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Question: How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

I had a cheque deposited, but I don't see my money yet?

I need to deposit my virtual card, how do i do that.

I'm not sure why the card payment didn't work.

I want to find out what happened to my new card?

It looks like my card payment might have been reverted.

I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

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Question: Why hasn't my cheque processed?

Why was I charged a fee when making this transfer when I shouldn't have been?

|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?

I was doing a transfer and received a "decline" message.

Where did my deposit for my source of funds come from?

The exchange rate I was charged for a purchase was not right.

Help!  What should I do?  My phone was stolen yesterday.

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Question: The balance hasn't changed yet after depositing a cheque with some money.

I made a cash deposit going to my account but it is not there

My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?

Would I be able to open an account for my daughter?

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Question: Why isn't my deposit in my account?

I made a cash deposit, but it hasn't shown up in my balance yet.

Why is the exchange rate on my card wrong?

How many incorrect attempts cause card to be blocked?

Could google pay and top up be together?

what currencies can i use to add money to my account

Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.

I think the bank made a mistake on the exchange rates

I've transferred money into my account but the balance is the same

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

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Question: Why is the check I deposited this morning not showing up?

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

Can you tell me exactly what fees I will expect to see in regards to your cards?

I don't recognize this payment at all!  Help!

How can I top up my account with a cheque?

I want to top up my account by a bank transfer, but will I be charged?

Can you check if my money has reached my account since it is not showing up yet?

What do I do if my payment was reverted?

Why is my cash still pending that I put in ATM?

Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?

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Question: I haven't received the cash from the check I deposited.

How much longer is it going to take to get my new card?

I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?

I tried to used my card in a shop and the transaction was declined.

Am I able to cancel a transfer I just made

What countries do your accounts support?

If my cash withdrawal is still not showing, is something wrong?

Transferred to account is not successful, help please?

I topped up last night but don't have any funds, why not?

How do I get a new card when my old one expires?

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Question: Why is my money not in my account. I have already sent it out.

I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.

Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?

I saw I was charged extra for money I withdrew?

Can you tell me the ATMs I can use with my card?

how long does it take for a transfer to arrive

My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.

Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.

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Question: I haven't received the money from the check I deposited.

I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?

Do you have any card fees if I want to add money using an international card?

Why is there a payment I didn't do in my app?

What do I need to do for the card activation?

Why can't I see my funds after I topped up?

My phone is lost I don't want someone to use my account, what can I do?

Will I need a new card or can I put my old card back into the app?

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Question: My cheque deposit didn't seem to work.

I deposited a cheque and its been days and I still haven't received the cash!!

What should I do if I see a withdrawal is pending?

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

I transferred some money but it hasn't arrived.

I need to find out why my pending payment hasn't gone through.

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Question: How long do cheques take to post to your account?

My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

i'm not satisfied with the services and no longer want to be a customer

Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

An incorrect exchange rate was applied to an item I bought.

Why is it necessary to verify the top up?

In regards to top-ups, can I do them via Google Pay?

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Question: I made a deposit and the balance hasn't been updated.

i used a check check yesterday to balance my account and it isn't showing up?

There's a payment in the app that I didn't authorize.

I tried to do a transfer and it's saying it declined.

Why is there a pending time on my transfer?

There is unusual activity on my account and I believe someone took my card.

I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.

What should I do if I think my card was stolen?

My card hasn't been working for even small transactions today.

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Question: I've deposited a check in my account but the cash isn't showing as available.

I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?

I do not feel comfortable verifying my identity.

I am having trouble finding the top-up card verification code.

What currencies are available for my use in holding and exchange?

I've completely forgot the code to get into the app.

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Question: When will my balance reflect a deposit?

My friend deposited $100 into my account, but it is not showing up!

How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok

I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?

Why isn't the transfer I made to a friend showing?

I'm not able to withdraw money from the ATM but I'm not sure why.

My refund isn't showing up on my statement.

What is this direct debit in my statement?

In my app, a direct debit payment that I didn't do shows up.

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Question: How do I see my updated balance after I make a cheque or cash deposit?

Why isn't my balance updating after depositing cheques and cash.

Can you explain to me the way to verify my top up has gone through?

Is my country's currency supported by your system?

I got some cash but it wasn't the right amount.

You shorted me money when I tried to make a withdrawal.

Are you going to charge me to collect the money?

I would like to close my account, as I'm not happy.

Do I need to set a limit on auto top-up?

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Question: I deposited a cheque but the cash hasn't arrived yet

The cast deposit from a week ago still is not in my account. Why?

My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?

Help me!  When I was abroad, the exchange rate was wrong.

I didn't know I was going to get charged to use my card.

why was a extra fee added to my account for transfer ?

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Question: I put money in my account a week ago but its still not there?? What happened to my money?

I deposited a cheque a week ago but have yet to receive the cash.

Why hasn't my transaction arrived to my friend yet?

Can you please assist me in Apple Pay, in getting Top Up to work?

Is there a way to see where my money originally came from?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.

My payment shows that it is pending will I be charged more money?

What's the youngest I can be to open an account?

I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?

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Question: My cash deposit hasn't posted to my account.

I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

I have a US credit card, will you accept it?

How long will it take for my money to be deposited?

I would like open a second card for my daughter, how can you assist me?

Why was my exchange rate a different amount than usual?

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Question: Why hasn't my balance been updated from the check deposit I made?

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

How long does it typically take for a pending ATM withdrawal to clear?

Is there a way to top-up when it reaches a certain balance?

Is there a reason behind why my transfer did not work?

Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.

Can another family member hold a card for this account in addition to mine?

What was I charged a fee for card payment?

I made a mistake this morning when I did a transfer. How do I reverse it?

What is the process to get a new card when your old one expires?

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Question: My mother deposited a cheque into my account last week, why is it still not showing up?

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

Where in the app do I go to make my new card show up?

How quickly can I transfer something to China?

What are all the fiat currencies that are supported for both exchange and holding?

Why do I see extra charges for withdrawing my money?

Where is my credit card that was to be mailed?

The exchange rate looks wrong on a holiday purchase

What do I do when a charge has been made that I did not make?

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Question: I deposited cash into my account and I'm having trouble seeing it on my account.

I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?

I withdrew cash abroad and the exchange rate applied is wrong.

What is your refund policy for products I have purchased?

I want to add funds to my account. What payment methods are accepted?

What steps do I need to take for the identity checking process?

Can friends transfer money to each other?

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

Is there something that I can do since my phone was stolen yesterday?

i'm not satisfied with the services and no longer want to be a customer

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Question: I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

Will I be able to track the card that was sent to me?

I'm not in the UK, but can I still get a card?

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money

Where can I find information about where my money came from?

I have a card payment that I don't recognize. What should I do?

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Question: I am still currently waiting for the cash that has been deposited into the account this morning.

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

I have been charged a fee for getting cash

I feel as though I have been over charged for the exchange rate on my payment on last Saturday.

When I bought something abroad, the exchange rate was wrong.

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

I noticed my exchange rate was incorrect when I got cash.

What was the extra charge for using my card?

The wrong exchange rate was used for my cash withdrawal

What do I do if the ATM swallowed my card?

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