Question: I want to use my card, how would I activate it?

How come my top-up didn't go through instantly, like it usually does?

I wasn't allowed to transfer to my account

How do I return something for a full refund?

Card payment was declined, do you know why?

I was unable to transfer money to a beneficiary.

How does a bank transfer for topping my account work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to actuate my card.

Will money be added automatically when necessary?

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

I need to move money from one of my other accounts to this one.

I have some transactions on my account I did not make. Can you cancel my card and prevent further use.

What are the additional charges for a SWIFT transfer?

I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take to activate the card, as it does not look like its working?

My new card just arrived, how can I activate it?

I'm still waiting for my card that was issued a week ago. What should I do?

Am I allowed to transfer money to a beneficiary?

I made a transfer and was charged extra. Why?

What documents do I need for the identity check?

How long will a transfer from the US take?

I would like to change the the PIN on my card.

How long does it take for my physical card to be delivered.

Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I activate my new card?

my check or cash deposit has not shown up

I noticed the exchange rate for cash withdrawal isn't right.

I got cash and the exchange rate should have been different than it ended up being.

Hey there's a fee for a transfer on my account.  Why?!

I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this

Do the disposable cards have any restrictions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.

I got an cancellation error when I was topping up.

I need to transfer money into my account, and I don't know how to do that.

I received a refund, however I cannot see it in my account

How much will it be in order to pay with a bank transfer using SEPA?

Is it possible to get a new card in China?

I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.

If someone in a different country sends me money, do I have to pay a fee?

I just initiated a transfer but I'd like to cancel it.

Am I allowed to hold money in multiple currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who do I call to activate my new card?

Explain the activation method for this card

need to know if there is a maximum i can top up

I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

I can't see all the refunds in my statement

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need a photo ID to activate a my new card?

Looks like my card payment was cancelled.

I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?

I paid two weeks ago and just got refunded

Why is my balance the same after a transfer?

What are my options for topping up, automatic and/or manual?

What are the steps for  making a transfer for topping up?

Will I get charged for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me with my card.  It won't activate.

I want to use my card. How do I activate it?

I received a transfer in GBP how do I change it to a different currency?

Why can't I buy cryptocurrency on the app?

I bought something online and it says there was a fee to transfer money. Isn't that free?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

There is a fee for a transfer, please explain that to me.

When can I expect my transfer to reach my account?

I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.

I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried activating my plug-in and it didn't piece of work

I took out money, and didn't get all of it.

I got my card now, how do I make it show up in the app?

I have to make several disposable cards per day.

After my checque or cash deposit, my balance didn't update.

Do you have an auto-top function and how do I use it if so?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: With my new card, how may I activate it?

I don't understand why I was charged an additional fee for this service. Can you clarify?

Are there steps to see where my funds come from?

Does the app allowing exchanges between USD and GBP

Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.

I would like to cancel my previous purchase.

What forms of ID should I use for verification?

I've been waiting ages and my PIN hasn't gotten here.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need more assistance with how to activate my card.

Would it be possible to activate my card?

With this app, will I be able to exchange currency?

Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?

If I make a mistake can I cancel the transaction?

How long does it take for a payment to change from pending?

I made a transaction this morning but I need to revert it now.

I found my card in my jacket this morning, so can I reactivate it?

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I activate my card with the app?

Can someone assist me with activating my card?

Can you tell me why I was charged extra when I withdrew money?

Will I be charged for a top off transfer?

i entered my pin in wrong and got it frozen. how many tries do i have

Will you tell me how to exchange USD for GBP in the app?

Why does my statement show an extra fee?

I would like to dispute a payment I didnt make

What do I do if my smart phone was stolen?

I am unable to use my top-up on the app. Could you explain this to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I make my card ready to use?

What would II do if I wanted to activate my new card

How long does it take for a pending cash withdrawal?

What is this random charge of one pound doing on my account?

I was supposed to receive my new card by now, but it hasn't came in.

Purchases I did not make are appearing in my bank statement?

I am looking to get a Visa credit card, what must I do to achieve this?

Your exchange rates are coming from where?

Tell me your opinion on the exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get some help activating my new card?

I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?

what are the exchange rates for getting cash

I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

How can my account have money transferred into it?

I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to use my card. How do I activate it?

The activation process for my card isn't working.

There is a withdrawal in my account I didn't make.

I changed the currency, but why is it costing more?

Why does my transfer keep failing? I've tried 5 times and they all failed.

I need to close my account.  Your company is terrible!

What is the most that I can top-up to a card?

Is the fee with my cash withdrawal a mistake?

I am looking to delete my account. I'm not happy with the service provided by you.

Can you explain to me the way to verify my top up has gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain the activation method for this card

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

Are there businesses that don't accept this card?

A strange card payment, I do not recognize it.

I might be paranoid, but someone may be using my card.

I am looking to delete my account. I'm not happy with the service provided by you.

Is there a disposable virtual card option?

You applied the wrong exchange rate while I was traveling outside the country.

How long do I have to wait until the transferred money shows up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me activate my card.

I payed with the card and there was an extra fee?

Why do some of my payments have fees?  I don't understand.

The exchange rate was different when I got cash

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

There is a payment done with my card which i definitely did not do.Never seen that name before.

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

How long will it take to receive a virtual card?

Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What identification is required to activate my card?

What is the process for activating a new card.

Am I able to do top-ups with Google Pay?

How long does it take for money to transfer?

Will you charge me more if I top up with an international card?

I heard that you support more than one type of fiat currency, would you tell me which ones please?

I lost my phone.  What do I do to block someone else from using my account?

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to activate my card, how is that done?

They said I would get a refund but I don't see it on my statement.

i needed money for a night out with the girls but i was declined, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like my card activated.

I am unable to activate my card, it won't let me.

What should I do if I see a withdrawal is pending?

What does it mean if my cash withdrawal is pending?

There is a payment done with my card which i definitely did not do.Never seen that name before.

do i have to talk to someone to close an account or can i in the app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the most efficient way to activate my new card?

What is the proper way to activate a card?

I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?

If my card becomes expired what can I do?

Canceling my order is what I need to do right now.

How long do I wait for a transfer from the United States?

The exchange rate was not correct for the item I bought.

After I attempted a transfer, it failed.

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

How many days do I have to wait for the transfer to reach my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can you assist me in activating my card?

What are the steps that I need to take to activate a new card?

how come when i got cash the exchange rate was different than it should be

I made a cash withdrawal and it is still listed as a pending transaction.

I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.

It's been a week since you sent my card and I still don't have it.

When can I expect a transfer from Europe to go through?

I won't be pleased unless I get a Mastercard.

Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my card activated?

You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.

I did a topup successfully but its not showing in balance. I think there is some problem in system.

Why can't I transfer money to a beneficiery?

Why am I being asked to verify my identity?

My PIN number was incorrect, and I can't access it.

I was charged extra. Was the exchange rate for my payment last Saturday wrong?

How do I go about verifying the top-up card?

My cash received does not match what has been requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take to activate my card?

My card must have used my card as there are some transactions that I haven't done myself..

If I bought something I didn't like, can I get a refund?

My card has been found. Is there any way for me to put it back into the app?

Is this app capable of exchanging currencies?

I am looking for my top-up verification code and cannot find it.

My card payment says pending and it hasn't changed

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a new card. How do I activate it?

It's been a couple days how much longer do I have to wait for my transfer?

Why is there a pending time on my transfer?

I just got a card, how can I add it to the app?

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

i bought the wrong size and would like a refund

I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

I found my lost card. Am I still able to use it?

how many uses are the disposable cards good for?

When will you be taking orders for disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried activating my card and it didn't work

Can I get some help to get me card activated?

I have two of the same charges on my account!

What stopped my transfer, from being accepted?

I think the rate that was applied to my purchase using foreign currency is wrong. Help!

A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

I am trying to find out how to exchange currency X with currency Y.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I activate my new card

Why hasn't my account updated to reflect my current balance?

Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!

can i use my mastercard to add money to my account

I was doing a transfer and received a "decline" message.

Someone else might be using my card without my permission.

how much do I have to pay for exchange of currency?

Does my account have the option to hold multiple currencies?

How can I transfer money between accounts?

My phone was stolen! What do I need to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I activate my card?

I'd like to transfer funds using my credit card.

What is your maximum top up limit per day?

Can I exchange currency for different types?

Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.

May I get one of your cards?  I live in the EU.

I notice there's a pending payment on my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What would II do if I wanted to activate my new card

I need assistance with activating my new card.

I am upset with your service.  Please delete my account.

Please help! I need a refund on a transaction on something I bought and I need the refund right away!

There is a repeat charge for the same item

Why do you need so much information about my identity?

I have no idea why there is a dollar that has been charged to my account.

For the identity check, do I need any kind of documentation?

Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would it be possible to activate my card?

I tried activating my card and it doesn't work how do I solve this problem?

My card arrived but I need to make it work in the app, how do I do that?

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

Everything was stolen from me.  I can't use the app.  Please advise.

What are the charges if I exchange foreign currency?

The exchange rate was wrong in the foreign country I got cash in.

I was charged for a cash withdrawal, why?

After depositing a cheque my balance did not change.

I haven't received my virtual card yet, do yo know why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I activate my card that just arrived?

how long should i wait ti activate my card

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

what is going on, i have entered my passcode and its not working

Is a tracking number available for the card that was just sent?

My statement shows charges for things I never purchased. Were my account details stolen?

This transaction needs both a Visa and a Mastercard.

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

Do you offer cards for those in other countries?

Why couldn't I make a withdrawal from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I switch on my new card?

How do I activate my card, so that I can start using it?

Is there any amount in which I would get cut off from topping up?

what documents do i need to verify who i am

What is the extra fee that was added when I used the card?

How do I fix a transaction to the wrong account?

I won't be pleased unless I get a Mastercard.

What should I do if I have used all of my PIN tries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got my card and cannot get it to work.

What steps do I have to take to activate my card?

Please explain how disposable virtual card work.

I made a top up yesterday but it's still pending.

You charged me more than once for the same transaction!

Top-up is loaded into the card and no update.

Someone must have found my card details as I don't recognize these transactions.

Why does my statement show an extra fee?

Explain to me how to verify the top-up card.

Changed details is essential, what steps do I take to do so?

I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tired but an unable to activate my card.

What do I need to do in order to use my card I just got?

Can I use my American Express card with Apple Pay?

I'm trying to verify my identity but can't figure out how, what do I do?

Do I need to order a new card before it expires?

My credit card was just denied for top up! Can you tell me why this happened and what's going on?

Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I active this card?

How can I get my money back for a payment i didnt make

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.

Is there a fee to add money to an international card?

Why did the transfer fail when I attempted to do it earlier?

Help! In the app there is a payment that I don't remember.

There is a mysterious debit transaction on my statement

Can I use my American Express card with Apple Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am unable to activate my card, it won't let me.

My cash withdrawal shows as pending still.

I would like to reactivate a card and wondered if that could be done?

Can my 8 year old grandson open an account at the bank?

Why is there an extra pound charge that is pending?

Why is the pending status on my cash withdrawal taking so long?

Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate

What methods are available for my friend to send me money?

Can I use this app to exchange between dollars and pounds?

Questionable transactions on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please assist me with activation.

I need assistance to activate the card on my account.

There is a duplicate charge on my account.

The app can't verify my information for identity proofing purposes.

I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?

Can I top up my account with Google Pay?

I wanted to withdraw $100 from the ATM but I only got $20

What do you need for the identity verification

How can I exchange USD and GBP in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you activate my card pls

I have my card now how do I activate it?

I got cash and the exchange rate should have been different than it ended up being.

Why has my card payment not yet been applied to my account?

Why is the exchange rate different than expected on my transaction?

I messed up and made a transaction using the wrong account.

How long does it take to get money from Europe?

Can you tell me what the problem with my card is? It was declined at a restaurant today.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Show me how to activate my card

i withdraw cash from the ATM and was charged a fee

Are there any places that won't take my card?

Can I have a card even if I am not living in the UK?

How can I exchange USD and GBP in the app?

I think a card payment I made was cancelled.

I just checked and my payment was cancelled, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What steps do I have to take to activate my card?

Can someone assist me with activating my card?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

Is there a fee for sending out more cards?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?

If I exchange currencies frequently, is there a discount?

Card has been received, how will it show up on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got my new card, how do I activate it?

is it just visa or can i also use mastercard?

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

My disposable virtual card was rejected.

Is there anywhere  In the  Eu  this card can not be delivered in

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is not able to be activated how do I get it to work?

I would like to have assistance with activating my card.

I noticed that my card was charged more than once for one thing.

What's the limit for disposable virtual cards?

How long do bank transfers usually take?

There is a direct debit payment that I did not make.

I made a bank transfer from my UK account today, but it's not showing.  Can you check status?

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need assistance activating my card?

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

What are the steps for changing my passcode?

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

My foreign currency exchange has been applied incorrectly.

disposable virtual card can be ordered where?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I couldn't complete card activation.

I am still waiting for a transfer to show

How do I link the new card that I just got from you guys?

I don't understand why there is an extra €1 fee in my statement.

Why is the payment showing as pending from things I bought this morning?

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

How do I add an existing card to the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not able to activate my card how do I fix this problem?

How do I activate my card so I can start using it?

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?

Why won't you take my transfer, I keep getting an error message.

There are automatic debits on my account that I did not make.

my phone was taken yesterday, what should I do about my account?

I tried to use the ATM today but it would not accept my card.

Someone else accessed my account and made a payment.

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

I would like to get a few more physical cards.

Although I transferred some money, it has not as of yet, arrived.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I turn on my new card?

My new card is here, what's the process for activating it?

How long do you have to wait to see your virtual card your ordered?

I was charged and shouldn't have been charged when using my card!

For some reason my card payment didn't work

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

How come there is an extra fee on my statement?

I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps that I need to take to activate a new card?

I would like to have assistance with activating my card.

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

I transferred money from one account to another account and I charged a fee for it. Why is that?

How much does it cost to top up a US-issued card?

This is terrible, i want to delete my account

I should only have one charge, but it shows two.

How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card activation is failing.

I just got a new card how do I get it to start working?

Will you assess me more fees if I top up with an international card?

The exchange rate you are using is bad.This can't be the official interbank exchange rate.

I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?

How long do cheques take to post to your account?

What do I need to know about topping up?

For a week now, I have tried to use my card and it is still not working.

I tried entering my pin several times incorrectly. Why isn't my pin working?

What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.

How do I activate my card to start using it?

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

I am having trouble finding the top-up card verification code.

After purchasing an item I noticed the exchange rate was incorrect.

My app was on the phone and I was mugged.  What do I do?

I may need to dispute a Direct Debit payment.

How is my ATM deposit not available yet?

How do I know what exchange rate I will get?

Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process for activating my card and using it?

The activation process for my card isn't working.

How do I add the card I just received to show up in the app?

always exchanging currencies, do you offer a discount?

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

When can I use money sent to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i activate my card

I have my card now how do I activate it?

I thought I lost my card but I found it today, so I would like to reactivate it.

Why do you require identification documents

Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?

What kind of cards are supported?  What currency?

What does it mean to have a pending cash withdrawal?

I want to use my American Express for adding money into my account.

The exchange rate for foreign ATM currency is wrong.

Does it cost anything to transfer money for a top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I activate my card?

What are the steps to activate the card, as it does not seem to work?

What is the extra fee I was charged when using an ATM?

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

You shorted me money when I tried to make a withdrawal.

Why is the payment showing as pending from things I bought this morning?

Where do I access the auto top-up function?

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

I need to reset my passcode, this one isn't working

What are the steps to reset my passcode?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need info on activating my card?

Am I able to get a refund for something I bought?

I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?

Can I use my account although my identity verification has yet to pass?

Help me verify the card used on a top-up.

What is the reason my cash withdrawal is still pending?

How do I unlock my account after typing in the wrong PIN too many times?

Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?

My transfer to another account was not allowed. Why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process to activate a card

I want to activate my card, how do I do it?

I didn't get the correct amount of money from the ATM machine

Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.

I would like to know how to work out where my funds came from?

Yesterday I had my phone stolen.  Please advise what I should do.

When does my transfer from the US arrive in my account?

I need help proving that this is really me and to verify my identity.

Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is needed to activate my card?

I just received my card and I'd like to activate it.

I found the exchange rate for my cash withdrawal is wrong

I want to deposit my check to top up my account

I got less cash than what I specified for through the ATM.

I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?

For the identity verification, what do you need?

I need to add a serious amount of cash to my card, how do I do that?

Can I convert money into different currencies?

When does my transfer from the US arrive in my account?

I made a transfer recently but it has not changed on my dashboard.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I activate my card, so that I can start using it?

The activation process for my card isn't working.

How old do my kids need to be to use your service?

Why has my money been returned back to my card.

The transfer on my account is not showing up.

Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

I attempted to get cash in the ATM but it was not authorized

What currences are available for exchange?

I can't get my virtual card to work at all

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me activate my card

How much are you going to charge me if I top up my US card?

How much is it to send out additional cards?

Please give me both a visa and a mastercard.

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

I live in the US and I would like to get a card. How do I go about getting one?

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

Why was the payment on my card declined?

I asked for a refund but its not here yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got a new card how do I get it to start working?

What do I do with my "decline" message on a transfer?

What systems do you have in place for my security when using my card for everyday purchases?

I was charged twice for a restaurant, can you take the second charge off?

Why does my transaction have an added fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps to activate the card, as it does not seem to work?

Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?

I see an extra $1  charge on my statement, why is this?

My disposable virtual card was rejected.

May I get one of your cards?  I live in the EU.

The app is showing a cash withdrawal that I didn't make.

I didn't receive the correct amount of cash when I exchanged it overseas.

I am still currently waiting for the cash that has been deposited into the account this morning.

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I verify my new card?

How long does a check take to show up in the account balance?

Do you have the option for a disposable virtual card?

My billing address changed and I need to update my information.

What do you need for the identity verification

There is a record of payment I never submitted on the app.

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

I was not distributed the correct amount of cash that I asked for

I exchange my currency quite a bit.  Do I get an exchange price break?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to start using my card, how do I activate it?

Please help me with the activation of the new card.

My top-up is taking a very long time to complete.

Where can I find the auto-top up feature?

Can I use my account without verifying identity?

What's the reason my new card hasn't come?

Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.

Why hasn't my cash arrived from a deposited check?

How do I know if i need a disposable card?

Is it possible to get a second card for my daughter?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to activate my card.

I need assistance to activate the card on my account.

Is it possible to get one of your cards in the European Union?

Why was I charged twice for the same transaction?

Can I use this app to exchange currencies?

I haven't yet received money that I transferred

Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.

I don't understand why there is an extra €1 fee in my statement.

Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.

What ID do I need to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i cannot seem to activate card

Can I get some help to get me card activated?

Is it possible for a friend to personally send me a payment?

My phone was taken yesterday, is there something that I need to do?

Which flat currencies are supported for holding and exchange?

It's been a week since you sent my card and I still don't have it.

Is it possible to get a second card for my daughter?

My cash transaction isn't showing on my receipt

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I activate my card so I can start using it?

Can I get some help to get me card activated?

I made a payment and it is showing up twice

I'm still waiting on my new card to be delivered!

Do you know when the withdrawal will show?

Are there restrictions to transfers to certain accounts?

I do not know why I was charged for the $1 transaction.

Hi! What documents can I use to verify my identity?

Explain why my top up would be reverted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me with the activation of the new card.

I need assistance to activate the card on my account.

How can I report that my card was stolen? I made a police report first.

How long does it take to recieve my new card?

How do I know if I will get my card, or if it is lost?

I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.

Why is the exchange rate different than expected on my transaction?

I recently deposited a cheque and cannot find the cash from it.

Is there a fee associated with using foreign exchange ATMs?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do to activate my new card?

The activation process for my card isn't working.

I received my salary in the wrong currency. How do I change this?

Why can't I see a transfer to my account?

Do I need to convert my currency from GBP before transferring?

I have a question about fee for cash withdraw.

I have another card from the U.S. Will you be able to accept that one?

I need to make a transfer from Europe, how many days does this take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried activating my card and it doesn't work how do I solve this problem?

Please tell me how the exchange rate is determined. I was expecting more money for the transaction.

Help me figure out how to link the new card.

My purchases from this morning are showing up as payment pending. Can you tell me why?

Do I need to go to a physical bank to change my PIN?

What do I need to do to perform identity checks?

Why wasn't my payment accepted by the app

Why is the payment showing as pending from things I bought this morning?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, would you please activate my card?

The activation process for my card isn't working.

I was trying to use contactless earlier, but it didn't work.

Why is there are there two of the same transaction?

If I were to use a European bank card for a top up, will I incur a charge?

Will there be a fee if I receive a SEPA transfer

What's the limit to how much I can top up?

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

Can you tell me what the problem with my card is? It was declined at a restaurant today.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I activate the new card i got?

Can I get some help to get me card activated?

How much does it cost to exchange my balance into a foreign currency?

I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.

What is the reason my cash withdrawal is still pending?

I don't recognize what this payment on my statement would be for.

A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

When using my card I was charged a fee for doing so, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need assistance to activate the card on my account.

What am I going to need in order to verify my identity?

do you offer refunds? i would like to return purchase.

I goofed up and used the wrong account.  Please help.

What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

When I was transferring money I was charged extra why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to activate my card what do I need to do?

I have my card now how do I activate it?

top up for my american express card is not working

What's taking so long for this payment to go through?

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

how much does it cost to add money to my card

Can I have more than 2 disposable cards?

I am inquiring about your auto top up feature.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It won't let me activate my card.

How do I activate my card to start using it?

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

I added money to the card but the transaction didn't go through

Is there such thing as an auto top-up option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get some help to get me card activated?

What is the proper way to activate a card?

I went to look at my top-up and it was canceled, can you tell me why this happend?

I think when I withdrew money when out of country the exchange rate was wrong.

The bank machine didn't give my card back how do I get a new one fast?

Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my new card?

Tell me what I need to do to activate my card.

So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?

I can't get into the app with the passcode.

Is there a reason why my virtual card won't work?

I would like to exchange currencies on the app. How do I do this?

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

when will the balance on my account change form a transfer

Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just received my card and I'd like to activate it.

I would like to have assistance with activating my card.

Is there a way to top up using my Apple Watch?

What's the limit to how much I can top up?

Why is my cash request and the amount I received different?

For what reason can I not transfer money to a beneficiary?

My transaction from earlier needs to be reversed.

What countries have access to this service.

My account isn't showing a transfer I made.

There was an extra fee when I was at the ATM.  Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: will you be able to activate my card

My new card just arrived, how can I activate it?

why wont my american express work to add money

How long do I wait for a transfer to take?

I did a cash deposit to my account, but I am not seeing it on my statement.

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

I am inquiring about a $1 charge on my statement.

There is a cash withdrawal on my statement that I don't recognize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to be assisted with the activation of my card.

I want to activate my card, how do I do it?

My account is depleted. Can I transfer funds from another bank?

Where can I find information about where my money came from?

Will you accept my salary if it's in another currency?

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.

I was supposed to get a refund but I do not see it.

Seems like my card payment has been cancelled

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can someone assist me with activating my card?

What is the process for activating a new card.

I can't see a transfer to my account I made.

When will my deposit post to my account?

I was not able to receive the correct amount of cash.

Am I able to order a disposable virtual card?

I have lost my card! What is my next step?

I no longer need AUD, I need GBP instead, how can I make this happen?

I don't recognize this payment on my app, I am sure I didn't spend any money there.

My transfer failed, why did that happen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I activate my card to start using it?

I only got some of the cash I requested from the ATM

Can I use google play as my primary app to Top up?

There is unexpected money in my account.

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

is there something blocking me from making transfers

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

My card must have used my card as there are some transactions that I haven't done myself..

I have a payment I didnt make on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need assistance with activating my new card.

What should I do?  My card has been stolen!

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

If I want to send out more cards, do you charge extra for that?

What countries do your services support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to have assistance with activating my card.

How do you come up with your exchange rate

How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.

The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

I couldn't transfer money to my bank, why not?

Why is my transfer taking so long to complete?

I need to make a purchase online, where is my virtual card?

I think there is a mistake.  I am being charged twice.

Is it possible for a transaction to be cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The activation process for my card isn't working.

I am not able to see the card PIN anywhere?

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

there were two of the same charge to my account

I just noticed my transfer was declined and I don't know why. Can you help me?

There is a debit paymet that I don't recognize.

My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have my card activated?

What do I need to do in order to use my card I just got?

I returned something to a  store but can't see my refund.

You've incorrectly calculated the exchange rate for my cash withdrawal

Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.

I was only given $20 after trying to withdraw $100

My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.

How long does it take for my payment to process?

what is the correct exchange rate for getting cash

Please help me figure out the reason for the odd withdrawal amount from my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me activate my new card.

What do I need to do in order to use my card I just got?

Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?

I don't like the services, please close my account

Why was I charged a fee for transferring money

Was I charged more than I should of been for a currency exchange?

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My new card needs activating.

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

For some reason I am unable to preform a transfer to a beneficiary.

What is this direct debit in my statement?

Why didn't I receive the right amount of cash?

I would like to change my name after marriage.

Tell me why there is a fee for a card payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the proper way to activate a card?

What do I need to do in order to use my card I just got?

Do I need to pay more for exchanging currencies?

How do I exchange currencies using this app?

The store card reader would not accept my card.

I just saw a fee on my account. When do these get charged?

Can I have my account add money automatically in certain intervals?

Will the duplicated payment be refunded?

The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i cant seem to activate card

how long should i wait ti activate my card

How do I go about topping up with Google Pay?

I think my card is broke it's not working anymore

What countries do your accounts send and receive to?

Is it possible to get both a Visa and a Mastercard?

Which establishments will accept my card?

Is there a limit to a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process for activating a new card.

What do I need to do in order to use my card I just got?

I sent a payment but it isn't showing up in the app

My account shows a direct debit charge that I have never seen before

A direct debit payment I didn't do shows in my app

Is there a limit to how much I can top up?

What should I do if I see a withdrawal is pending?

I tried transferring to an account but it didn't go through. What happened?

How do I exchange currencies using the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have my card now how do I activate it?

My new card just arrived, how can I activate it?

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?

Does your app allow currency exchange from USD to GBP?

Are there any restrictions for the disposable cards that I need to be aware of?

I think a card payment I made was cancelled, can you check?

Do I have to use a bank approved ATM to withdraw money?

What can you tell me about the card PIN?

There are automatic debits on my account that I did not make.

Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what are the steps to activate my card?

My new card just arrived, how can I activate it?

Can I do more than 10 transactions with a disposable card?

Please let me know how to change my PIN?

Is it possible to top up using a cheque?

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?

What is the limits on the number of disposable cards I can have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

My new card just arrived, how can I activate it?

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

There is a single payment on my card which shows as pending.

What stipulations do disposable cards entail?

How do I use bank transfer to top up my account?

I checked my statement and saw a charge of one pound, where is this charge coming from?

The payment on my card shows as pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do in order to use my card I just got?

My new card just arrived, how can I activate it?

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

I have duplicated transactions on my statement

My card is about to expired what will happen?

I was attempting to top up with my card but the money has vanished!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to activate my card, how do I do it?

My new card just arrived, how can I activate it?

I get a "decline" message when doing a transfer

I tried to withdraw $100 but only got $20. What happened?

Please provide me with the restrictions of the disposable cards.

Would you be able to offer me a discount, since I need to exchange currencies frequently?

How do I know where the funds come from?

The ATM ate my card; how do I get a new one?

Where in the European Union can I get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My new card just arrived, how can I activate it?

My new card is here, what's the process for activating it?

I am having issues using contactless payments, could my card be damaged?

Is there something wrong with the ATM? It would not let me pull cash out of my account.

How old do you need to be to use the banks services?

I haven't received my transfer funds yet, where are they?

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?

When I was traveling abroad, the exchange rate was applied wrong.

Why won't you let me name X as a beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My new card is here, what's the process for activating it?

Tell me what I need to do to activate my card.

My top-up has been reverted and I would like to know why.

I was not able to use the ATM to get cash

Is there a way to use this app with a disposable virtual card?

Can you send me more cards for my account?

When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?

Why won't the ATM let me withdraw money?

Someone has taken my phone from my hotel room!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me what I need to do to activate my card.

how long should i wait ti activate my card

Why am I being charged the wrong currency exchange when I purchased something abroad?

I have a transaction that shows multiple times.

What do I do if my Google pay top up isn't working?

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

Where do I go to see the source of my available money?

I had a payment reverted and would like to figure out why.

Why is their a charge pending on my card still?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.

I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

Can I have money of different country of origin.

There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.

The card payment is declined.  Please inform me why.

What is the virtual card and how can i get one?

I found a transfer fee - is that correct?

I made a mistake on the last transfer I made, who must I speak with to cancel?

I transferred money, why was charged for an extra fee?

I need a refund. This is not what i wanted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

What kind of cards an currency do you support?

I want to transfer money into my account, what do I do?

I transferred money to my account but it is not showing.

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.

The ATM gave me less cash than requested

Please tell me how I verify my identity.

There was money taken out of my account, and I'm pretty sure I didn't do it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

Why am I charged a fee for withdrawing cash?

Is it possible for a friend to personally send me a payment?

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

I did a topup successfully but its not showing in balance. I think there is some problem in system.

Can I receive my salary with this in another currency?

How can I tell if my card payment is reverted?

I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I charged to get money from the ATM?

There was an unexpected fee for my cash withdrawal!

How can I request cash back? The ATM just gave me a different amount than what I've been charged though...

How much more do you charge for currency exchange?

Is there a problem with the payment that I see is still pending?

What are the currencies that are accepted to add money?

Please tell me how to verify my top up card.

Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

A withdraw I tried to make at the ATM was declined I don't know why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I charged a fee for withdrawing cash?

Why isn't my refund showing in my statement?

Please let me know how to place an order for a virtual card

I've been waiting for a refund where is it?

What is the process to link the new card?

Why was I not able to get cash from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for a cash withdrawal?

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

My card payment has not been withdrawn from my account

When will I get a virtual card? I haven't gotten one yet

How do I transfer cash my into my account?

Can you issue both a Visa and a Mastercard to me?

I tried to make a transfer like five different times. Why won't your system let me? Is it broke?

Who can I speak with regarding a lost card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am i being charged for withdrawing cash funds?

Why do I have a charge for an ATM withdrawal? I thought these were free?

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

I submitted a transaction but it was for the incorrect account.

Can I pay more to get it deliver quicker?

Is it possible to get one of your cards in the European Union?

Where is the card I ordered 2 weeks ago?

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

Would you be able to offer me a discount, since I need to exchange currencies frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used my card to get cash then I was charged a fee that I shouldn't have been charged.

I did a money transaction and the recipient doesn't see it

Please tell me if I'm going to be charged for sending out more cards?

My friend deposited $100 into my account, but it is not showing up!

My card payment is being declined and I've tried several times.

i tried to transfer cryptocurrency into my account but was denied

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged for getting cash?

I got this stupid fee after taking cash out, why?

I should only have one charge, but it shows two.

Why has my payment been declined? I paid by card.

I'm noticing a payment/purchase at a company that I don't recognise.

How long will it take my card to get here?

What forms of ID should I use for verification?

Can I use my card in another institutions ATM?

Yesterday I had my phone stolen.  Please advise what I should do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's up with the fee for getting cash?

Why was I charged when taking out money?

Why did I only receive a partial amount of what I tried to withdraw?

I need to move money from another bank to this account.

I had a payment reverted and would like to figure out why.

As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.

My details need to be changed, how can I do so?

I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

There is payment showing that I didn't do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a cash withdrawal and was charged a fee incorrectly can you help with this?

Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.

Has there been any activity on my card today?

Why did the funds for one of my purchase come back to my account?

i want to get a card but i live in the US

Why is my 'top up' not showing up in my wallet?

Is my card lost? I am still waiting for it to be delivered.

Why do you need so much information about my identity?

There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.

I have a pending payment on my card.  Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help!  There was an extra fee when I got cash.

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

There are two of the same charge on my statement.

Am I allowed to carry an additional card?

What is the reason for the identity check

Can I choose between Mastercard and Visa?

Is exchanging currencies one of your app services?

What are the reasons for a declined transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much can I withdrawal in one month without incurring fees?

Why did I get charged a fee, I thought it was free?

Someone else might be using my card without my permission.

What do you do with all the identity information you're collecting from me?

How can I fund another account with my American Express?

What's the wait time for European transfers?

How do I sign up for a card if I'm in America?

need to know if there is a maximum i can top up

In the app, how can I make it show the new card that arrived?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged for withdrawing cash but haven't in the past?

How come I got charged extra for withdrawing cash?

How do I shut down my account and get out of this company?

For some reason my card payment hasn't worked. what can I do to look into that?

I still haven't received my card after two weeks, is it lost?

My withdrawals were going smooth until I got declined today. What is going on?

When will the check I deposited post to my account?

I think I was wrongly charged in a recent transaction when I used my card.

I attempted to enter my pin to many times.

Why is it taking so long for a transfer to complete!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did using an ATM cause me to have an extra fee charged?

I entered a wrong PIN too many times. How can I fix this?

I've forgotten my passcode. Can I reset?

I bought an item and now I want a refund.

Why do I see an extra fee on my statement?

I would like to get both a Visa and MasterCard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't understand why I was charged extra for withdrawing money?

Why was I charged when taking out money?

Can you show me how to verify the top-up card?

Which flat currencies do you support for holding and exchange?

I need to transfer money to my account from another bank

I tried to buy something and it was declined and my transfers keep getting declined, Why?

What are the reasons for my beneficiary not being allowed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain the extra ATM fees.

Why did you charge me extra for withdrawing money?

For some reason my card payment didn't work

I see a direct debit transaction in the app that is not mine

My exchange rate is wrong when I get cash.

I tried to use the ATM with foreign currency. The conversion rate applied was wrong.

My top-up was cancelled, could my bank be the problem?

Why did I get a different card then requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed a different charge while I was taking my money out.

extra fees on a cash withdrawal, not cool.

I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

They said I would get a refund but I don't see it on my statement.

The contactless payments are not working.

My account is depleted. Can I transfer funds from another bank?

Is there a fee associated with using foreign exchange ATMs?

I need a new card and I live in the United States.

Am I going to see a charge for a SEPA transfer?

It looks like a payment I've made hasn't made it through yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged for a cash withdrawal at the ATM?

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?

How do I contact customer support about my declined transfer?

What is the limits on the number of disposable cards I can have?

After a transfer, I see an extra fee.  Why?

Can you provide information for freezing my card immediately?

I've tried using my card multiple times and it keeps getting declined.

Why did I not get the amount of money I requested?

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a fee for cash withdrawal

Why did using an ATM cause me to be charged an additional fee?

What currencies can I use to top up my account?

I have a problem with a transfer. It didn't work. Can you tell me why?

Will my money be of equal value when I travel abroad?

Please help my find out why there is an odd direct debit in my records.

Why am I charged an extra fee on my card?

I haven't received my transfer funds yet, where are they?

I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?

The card has suffered a security breach.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charge a fee when using an ATM?

My exchange rate was wrong for an Item I bought!

Is there a problem that makes my payments show pending?

What should I do if someone else used my card?

How many different currencies can I hold money in?

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

Can I use my virtual card to complete transactions for memberships?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I charged more for using the ATM?

When I got cash I was charged an extra fee!  Explain!

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

When will I get my money? It's been too long.

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.

I would like a  physical card sent to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the extra fee I was charged when using an ATM?

I added money through a bank transfer and it is not showing in my balance.

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

How can I fund another account with my American Express?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

What are the steps I need to do if I have a stolen card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there an extra fee for using an ATM?

Why have I been charged a fee for cash withdrawal?

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

I have a question regarding the PIN of the card?

How come a fee was charged when I tranferred money

What does it mean when a payment is pending?

Will I be able to get both a visa and a mastercard?

I want to top up my account by a bank transfer, but will I be charged?

Can I use my Apple watch to fill my gas tank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got this stupid fee after taking cash out, why?

Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.

Am I allowed to hold money in multiple currencies?

Can I use your app to exchange between USD and GBP

I ordered a card and would like to know how to track the delivery progress of it.

Can i make several disposable cardsper day?

Help! In the app there is a payment that I don't remember.

I think my account has been hacked there are charges on there I don't recognize.

I attemped a transfer and it didn't go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: that fee should not be there, you charged my cash for an unnecessary thing.

I hate this ATM, it charged me an extra fee, Why did it charge?

I haven't received my PIN yet. Do I need to get it from you?

Why can't my beneficiary access my account?

Could you please freeze my card immediately?

What if I need to use GBP instead of USD?

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

Can I have it delivered on a specific date?

When I made a transfer I was charged extra.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a question about fee for cash withdraw.

Why did I get charged for withdrawing cash?

I use GBP for my salary deposits. Must I set this up somewhere?

If I don't have much money in the account can I auto top-up?

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

In the App I see a payment that is not mine.

I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was there a fee on my cash withdrawal?

How is my ATM deposit not available yet?

I didn't mean to do the transfer, is there any way to cancel it?

I tried to transfer money but it didn't go through

It says pending status for my payment. Why?

I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?

A WD was just made on my account, but it was not me and I still have my card.  What to do?

i used a check check yesterday to balance my account and it isn't showing up?

I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?

I want to do a cash deposit to top up. How do I do this?

i accidentally entered in my retailers information, what should i do next

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a fee for cash withdrawal?

Is there a reason I was charged an extra fee for using the ATM?

I think my card is broke it's not working anymore

Why was I charged an extra fee when paying with card?

Can i make several disposable cardsper day?

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Can I get a Visa or does it have to be something else.

How can I top up my account with a cheque?

Help me!  I don't know what my password is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!

Why did I get charged for withdrawing cash?

It looks like a payment I've made hasn't made it through yet.

Are all European currencies available for holding and exchange?

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

Can you please explain why the exchange rate for the item I bought is wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a fee for withdrawing money off my card?

Why am I being charged to make cash withdrawals? I thought they were supposed to be free!

A payment shows up on the app that I never made.

Can I top up for free using a European card?

Why is the purchase I made this morning still pending?

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

I messed up a transfer and need to reverse it.

Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

How do I get a new card when my old one expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there charges for cash withdrawals?

What was the extra charge for withdrawing money?

Why do I see an extra €1 charge on my statement?

How can my account have money transferred into it?

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged to make cash withdrawals? I thought they were supposed to be free!

I was charged a fee for withdrawing cash.

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

Which locations can I withdraw money from?

My bill shows the same charge more than once

Are there any limits if I use these virtual cards?

Why is the check I deposited this morning not showing up?

I just looked at my app and it seems I was charged extra, why is that?

Someone might have had access to my card.

I've been charged an extra £1 and I don't know why

My funds are not transferring to my bank. Why is this not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got cash and was charged a fee that shouldn't be there!

A percentage fee was charged to my withdrawal.

Can I check to see where the funds came from?

Can I get a new pin number at any ATM using my card?

I tried withdrawing but my cash is not showing up?

I got a declining message during a transfer? please tell me why

Is it possible to reactivate the card I thought I lost but found this morning in my jacket?

what is going on, i have entered my passcode and its not working

I may need to exchange my USD for GBP, can your app do that?

Why am I getting a fee on a card payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got charged fees for withdrawing cash!

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

What happens if my card payment is cancelled?

How do I go about getting hold of a virtual card?

Could you help my figure out the exchange fee?

How much does it cost to exchange my balance into a foreign currency?

How do I receive a disposable virtual card?

what can I do if I got my American Express in Apple Bay but top up is not working?

I am unable to activate my card, it won't let me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

Why have I been charged for pulling cash out of my own account?

What is the reason why the transfer shows as pending?

I sent money about 5 days ago and the recipient has not received the money yet.

I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

I saw a payment come out of my account for a merchant I don't remember.

There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

What are the maximum amount you can do for auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I been charged a fee for cash withdrawal?

Why was I charged a fee for withdrawing money?

You've incorrectly calculated the exchange rate for my cash withdrawal

I added money to the card but the transaction didn't go through

Can I have my money refunded for an item

What other currencies are available to change to?

What do I do if I believe to be a victim of credit card fraud?

Help me delete my account.  I am not satisfied with the service.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there always a charge when withdrawing money?

Why did you charge me for taking out cash?

Can I still use my account without verifying my identity?

My card expires very soon.  What is the cost and delivery time to get a new one?

What do you do with all the identity information you're collecting from me?

Why would I get a decline message in a transfer?

I am seeing inside the App a some cash withdrawal that is not mine

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?

Is there a reason I was charged an extra fee for using the ATM?

Are there any ATM's near me that accept this card?

Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?

I looked at my statement and found a payment I and found a mistake.

What is this cash withdrawal on my statement?

What ATMs will allow me to change my PIN?

Something is wrong with my top up and I can't see it. How do I find it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: to cash withdrawals charge me?

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

My last ATM request did not go through due to a declined card. Please cancel the request on my account.

I have a reverted top up I made and wanted to know why it didn't go through.

Please tell me why the same transaction is showing up on my account more than once.

I transferred some money but it is not here yet

I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?

how come when i asked for 100 it only gave me 20.00 in the app

There should be a cash withdrawal that I haven't seen yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged for withdrawing cash?

The bank charged me fees for withdrawing cash!

I needed cash from the ATM but I couldn't get it.

I can't find the money I just added to my account.

There is a debit paymet that I don't recognize.

my identity hasn't been verified and i can't edit my details, what's next

Which currencies can I use to add money?

I placed a cheque but the funds aren't there

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

When I made a cash transfer abroad the wrong exchange rate was applied

How do I use the app to exchange currencies?

What are the cards and currencies that you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I withdrew money and got a fee, please explain

I used an ATM and there was an extra charge.

I bought something and I take issue with the exchange rate applied.

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.

Someone must have found my card details as I don't recognize these transactions.

Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

Why has my card been charged an extra pound?

Why is it taking so long for my pending transaction to post as cleared?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used an ATM and wanted to know why I was charged an extra fee.

I want to reset my passcode, how can I do that?

I need more physical cards than I have right now!

There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.

I would like a  physical card sent to me.

Hold old do my kids have to be to use the service?

why is there a fee for the transfer I made?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just had a look at my statement. Why have I been changed for using the ATM?

Can you tell me why I was declined from getting cash?

I may need to dispute a Direct Debit payment.

I just had a wedding and I want to take my spouses name.

Please tell me the steps to verify my identity.

Why was I charged twice for the same thing?

Do you have any fees if I want to add money using an international card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged for getting cash?

Why was I charged a fee for my withdrawal?

My cash transaction isn't showing on my account

I'm confused as to why my transfer is still listed as pending on the website.

Where'd the rest of my cash go from the ATM

I think my transfer failed. What do I do now?

I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?

I tried to get cash out of the ATM but it is taking too long

A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A percentage fee was charged to my withdrawal.

Tell me why there is an extra charge when I used an ATM?

The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

Hey there's a fee for a transfer on my account.  Why?!

Can you tell me why I was declined from getting cash?

If I want to topup by card, how do I do it?

What does it mean if it says that my payment is pending?

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

I have young kids. Can they use this service?

Instruction: Given an online banking query, retrieve another query with the same intent