Question: How can I the person see my money transaction?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

Why do I have a transaction showing multiple times?

Does google play offer the service to Top up?

I lost my wallet and all my cards were in it.

What is the most that I can top-up to a card?

What currency can I use to pay for a top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long does it take for a transfer to arrive

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.

Using international ATMs messes up the exchange rate.

There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?

What limits are there on the virtual cards?

I do not need GBP, I need AUD, how do I convert it?

Would I need to pay extra for currency exchanges?

I want to close my account & I will never do business with you again.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent money to someone but they haven't gotten it, what's going on?

Why hasn't the transaction I did to my friend arrive yet?

I got charged twice with a duplicate card. How do I resolve this?

Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?

What is the present state of the exchange rate?

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

is it ok if i use both visa and mastercard

My account was charged a fee. When did you start charging extra for card payments?

Can I keep using my card after it expires?

There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

you got the exchange rate wrong for my cash withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens when I money transaction doesn't show up on the receiving side?

I sent some money and the account hasn't recived the transfer I made.

There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.

I want this fee reversed from my account.

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

How can I link my bank to my top up account?

Needed gas, been delayed for half an hour.Please fix it!

I found my card! Can I link it back into the app?

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my friend received the money i sent them yet?

I did a money transaction and the recipient doesn't see it

It's only been a few weeks my my top-up got cancelled

Can someone assist me with explaining how I can unblock my pin?

I hate this company! Can you delete my account?

My card must have used my card as there are some transactions that I haven't done myself..

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent a payment but it isn't showing up in the app

Why hasn't the transaction I did to my friend arrive yet?

Why is it saying I have a pending payment?

In what increments can I top-up my card?

How long do I have to wait for a US transfer?

What do I do if I already had a card with you guys?

How long will it take for my money to be deposited?

A transaction on my card shows as pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where has my transferred money gone?

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

Can I use my account before my Identity verification has passed?

I would like to dispute a direct debit transaction

When is a payment I made with my card going to clear>

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

I'm not sure how to provide my identity.

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My cash transaction isn't showing on my account

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

What do I do after the ATM takes my card.

Where do you need to live to receive card

I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?

What do I do if I already had a card with you guys?

I accidentally left my phone at the hotel so now I'm not able to use the app.

Can I track the card that you sent me in the mail?

How fast can I transfer something from China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer didn't arrive to the recipient

I am just waiting on the completion of the transaction.

I have an unusual payment in my statement

My top-up is taking a very long time to complete.

You shorted me money when I tried to make a withdrawal.

Are there any restrictions for the disposable cards that I need to be aware of?

I have been waiting for my transfer, shouldn't it be here already?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't received money from a transfer?

I did a money transaction and dont have a receipt

I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

Would I be charged any fees if I added money to my account using an international card?

If I add money with an international card, are there any fees?

How do I dispute a debit that I didn't make?

Will I be charged for a top off transfer?

IS there anywhere that a card cannot be delivered?

How do you come up with your exchange rate

I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: wheres my money receipt

I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?

I deposited a cheque a week ago but have yet to receive the cash.

I did a transfer but it is still pending.

I made a purchase with my card and I was charged a fee for using it

The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.

Why was I charged a fee? I thought shopping was free?

I got my American Express in Apple Pay, why is top up not working on my device?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

What do I have to do to cancel a transfer?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

Do I need to do anything? My phone was stolen yesterday.

How can I change my name because I just got married?

There is a direct debit payment that I did not make.

There is a repeat charge for the same item

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't a transaction I did to my friend arrived yet?

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

The app doesn't believe that I am myself

Can it add money every so often automatically while I travel?

I have a US credit card, will you accept it?

Is there a limit on the number of times I can use a disposable card?

What are the age requirements for service?

What fiat currencies can I use for holding and exchanging?

How much can I withdrawal in one month without incurring fees?

Why do you guys need to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am just waiting on the completion of the transaction.

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

I attemped a transfer and it didn't go through.

What do I do if I see a transaction on my card that I don't recall making?

I need to cancel a transaction on my debit card.

I did a bank transfer and my balance isn't current.

How old do my kids need to be to open an account?

Where do I go to edit my personal details on my account?

i noticed that the funds were returned to my bank account. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

How long will it take for my transfer to arrive?

My transaction from earlier needs to be reversed.

Can I choose between Visa or MasterCard?

Who do I make a check out to if I want to top off my account?

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

I was unable to transfer to another account.

There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.

Why did my top-up not get approved this time?

I made a cash withdrawal at an ATM but it still says pending in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

I tried to transfer some money and it hasn't done it yet - what's going on?

How long should it take for my top-up to finish? I've been waiting a while.

How can I tell if an AMT will take this card?

I withdrew cash abroad and the exchange rate applied is wrong.

I am trying to find out how to exchange currency X with currency Y.

What is the verification code for my top up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

I transferred some money but it is not here yet

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

The exchange rate is incorrect for my cash withdrawal transaction.

on my statement there is a payment that I don't recognise

After I used my card I saw I was charged a fee for using it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't see the transaction I made to a friend on my account.

I transferred some money but it is not here yet

Seems like my top-up has not gone through

When my card expires what is the cost of a replacement and how fast?

The activation process for my card isn't working.

I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?

i tried using a virtual card for a hotel but it didn't work, why not

Are there any limits to were my card is accepted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The recipient doesn't see the money transaction I made

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

What top up charges are there for US cards?

Can I use your services without access to the app?

I would like to know more about what a disposable virtual card is?

What is the highest amount of top ups I'm allowed?

I got charged fees for withdrawing cash!

My disposable virtual card isn't working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my friend's transaction arrive yet?

why has a transaction to a friend been delayed?

Can you please help me in canceling my order.

Why do I have a strange payment on my statement?

What currencies are available for my use in holding and exchange?

I would like to know the countries you are offer services in?

Is there anything to do because my phone was stolen?

I'd like more info on getting a virtual card.

My card is almost expired.  How fast will I get a new one and what is the cost?

Can I exchange currency for different types?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a money transaction and the recipient doesn't see it

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

Help! I made a transfer in error and need to cancel it before it's complete!

There is an extra small charge on my card! What do I do?

what documentation do I need for the identity check?

Do you issue cards for someone living in the US?

I would like to get your card in EU. Is that possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm still waiting for my transaction.

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

There is a payment made with my card that I don't recognize at all.

Top up my card please, which y'all support?

I have transferred some money but the balance hasn't changed

Why are you charging me fees for using my card?

I would like to transfer money from my checking account to my savings account.

How long does it take for a payment to change from pending?

Why have I been charged a fee for cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my transaction arrived to my friend yet?

why hasn't a transaction to a friend cleared yet?

Why am i being double charged for something?

Is there a reason that my transfer failed?

How come my card payment has been declined?

I have never been charged a card payment fee before. Why did this change?

I had everything lined up to make a transfer, and then it rejected it.

Do you charge a fee on currency exchange?

What documents do you need to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: when will my transfer arrive

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

Transfer was declined, could not complete request.

I just had a look at my statement. Why have I been changed for using the ATM?

I want a disposable virtual card, how do I do that?

The cheque I deposited isn't showing in my account

Why am I charged an extra fee on my card?

HELP! I tried to get cash and it gave me some, but not the right amount!

I purchased this item and would like a refund

I made a transaction this morning but I need to revert it now.

Please tell me how I can receive a physical card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will the transaction be done?

Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?

How did you arrive at the rate of exchange? I thought that I would get more cash.

I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

When I went to $100, all the machine would give me was $20.

I need a card reactivation, I had reported my card lost but I ran across it in my jacket.

Can you please tell me why I was charged an extra fee on my transfer?

Will I be charged for a top off transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a money transaction and dont have a receipt

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.

I going to be traveling, can I set up auto top-up if I run low on money?

Can I use this app to exchange between dollars and pounds?

What is the maximum transactions I can use on a disposable card?

I have the funds, why can I not use my top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long does it take to transfer money, my retailer is waiting

is it just visa or can i also use mastercard?

Will I be charged for exchanging foreign currencies?

Why was I charged more than I should have been?

Someone must have found my card details as I don't recognize these transactions.

Will I get charged fees when I add money with an international card?

I don't know where a direct debit payment came from

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

I tried to transfer some money and it hasn't done it yet - what's going on?

I am not sure but someone else might be using my card

My card is about to expire. Do I have to go to a branch to order a new card?

How long does it take for a transfer to reach my account?

I see a direct debit that isn't mine? How can I get my money back?

How do I return something for a full refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money transaction hasn't arrived.

How long will it be  before the person I sent money to is able to see it?

My salary is deposited in GBP. Do I need to choose the currency?

Please help me.  My disposable virtual card won't work right.

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

Why is there a charge for $1 on my account?

Is a tracking number available for the card that was just sent?

How do I contact customer support about my declined transfer?

Can I receive payment in another currency?

I want to transfer money from another account into this one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.

Where can I order a card when I am in China?

What currencies can I use to top up my account?

I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

I need help fixing my contactless. It's not working anywhere I go today.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why hasn't a transaction to a friend cleared yet?

I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?

Why is my refund not showing up on the statement?

How do I query a payment on my card? It looks like I have paid for the same thing twice.

How long will it take for my payment to go through?

I used my card top-up but all of the money is missing.

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm waiting for my transaction to complete.

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

is there a way to see where funds come from

The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?

In which stores can I shop with this card?

Why did I not get the amount I specified at the ATM?

Can you tell me where to go to get a disposable virtual card?

How soon will my balance be updated to reflect my transfer?

What countries do your accounts support?

Looking at my statement I see that I was double charged for a payment I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

My transaction has not been received. When are you going to process it?

I cannot find my phone, what should I do?

Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?

I bought something and now I want a refund.

Can I change my pin at ATMs?  If so, what ones?

Can I wait for you to send me a new card when mine's about to expire?

I might have been charged on my debit statement by fraud.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

My transaction has not been received. When are you going to process it?

Do you support direct deposits from my employer?

Please tell me why I was charged additionally when I used the card.

Can I use visa or mastercard with your service

Is there anything to do because my phone was stolen?

I used my card to top-up but the money is gone!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my friend has not got the money I sent last week.

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

How can I update my details since I moved?

There's a possibility that my card was compromised.

Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

Can you tell me why my transfer is pending still?

Did I not get my refund? I don't see it.

What do I need for the identity verification?

I'm waiting for a transfer from the US, how much longer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?

Why hasn't my friend received the transaction?

Why can't a beneficiary receive a money transfer from me?

My order hasn't shown up yet, what can I do?

How long does it take for my physical card to be delivered.

Will I be charged to top off my account?

I thought I lost my card but I found it today, so I would like to reactivate it.

What do I need to know about topping up?

I was using a foreign currecy to make a payment and the applied the wrong rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just did a money transaction but its not showing they received it

Why didn't my transfer get to the recipient?

I am adding money, what currencies do you accept to do this?

i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?

What is the formula for your exchange rate?

How many transactions can be made with a disposable card?

I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?

I am not satisfied with your company.  Close my account.

I tried to make a transfer like five different times. Why won't your system let me? Is it broke?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long should it take for a transfer to go through? I have been waiting a while.

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

What commission do you take for currency exchage?

Am I able to get a refund for something I bought?

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

I tried to use the ATM today but it would not accept my card.

Please tell me how I verify my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transaction has not been received. When are you going to process it?

Why hasn't the transaction I did to my friend arrive yet?

I hate this company! Can you delete my account?

Why was I charged a fee when I withdrew money?

I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?

I paid with my card and ended up being charged a fee.

How long does it take for cards to be delivered after ordering them?

The app says I made a cash withdrawal that I didn't make

How do I get a refund for an unauthorized direct debit payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to transfer some money and it hasn't done it yet - what's going on?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

why is there a service fee on my statement?

There is an unexplained $1 charge on my statement, can you please explain this to me?

There was an extra charge when I used my card

How long does it take for a transfer to finish pending?

I going to be traveling, can I set up auto top-up if I run low on money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take for my transfer to arrive?

I sent some money and the account hasn't recived the transfer I made.

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

Can I use my Apple Watch to pay for gas?

There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?

Where do I find the verification code for the card I'm topping up?

I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!

I withdrew cash but it still shows as pending?

How long will it take to transfer something to China urgently?

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent some money and the account hasn't recived the transfer I made.

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

Can you tell me why my credit card was declined while trying to top-up?

If someone sends me money, will I be charged?

I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?

I've just moved and I need to change my details

I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?

I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't the transaction I did to my friend arrive yet?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.

How do I go about getting a virtual card?

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

I want to add money to my international card, so are there any fees charged to do this?

I made a transfer but my balance hasn't been updated

My card hasn't been working for even small transactions today.

Can I use my account although the identity verification has not been accepted yet?

My credit card got declined for top up! What's going on? Can you check on why it didn't go through?

I see a charge of 1L I do not recognize on my statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

My card is expiring so how fast can I get a new one and how much will it be?

I was supposed to receive my new card by now, but it hasn't came in.

My phone got stolen, how can I use the app?

What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.

Tell me why there is an extra charge when I used an ATM?

I got notified that my top up has been reverted. Why?

I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why has a transaction to a friend been delayed?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

I tried to do a transfer and it hasn't worked!

Can I electronically transfer funds into my account from my American Express?

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

Is there such thing as an auto top-up option?

How long does a payment usually show as pending? Is it normal that mine is still pending?

How can I hold and exchange fiat currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my transfer not arrived yet?

Why didn't my transfer get to the recipient?

Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Is there a fee for topping off a US card?

Can cards be dispatched on a specific date?

I would like to track the card you sent to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my friend received the transaction?

Why hasn't the transaction I did arrive yet?

Is it possible to have more than one disposable card?

Will there be a charge for exchanging foreign currency?

I topped up but my money is not showing. Why is that?

I was charged more than once in a single transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred some money but it is not here yet

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

How do I go forth on holding money in multiple currencies?

Transferred to account is not successful, help please?

Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.

There was a limited amount of money available at the time of my transaction.

how can i add money to my account if you don't accept cash

how much do you charge to top up US cards?

My credit card for was not approved for a top-up transaction.  What happened?

It seems I need to get information on limits for top-ups.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

My daughter need a card from this account. Is that possible?

What is the first step that I should take after my card has been stolen?

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

Are there any top-up limits that I must follow?

Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

Is my daughter eligible to open an account?

What do I do now my credit card has been swallowed by the ATM?

I do not think the pop up went through yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come my money hasn't shown up yet?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

Do I have a $1 extra fee on the statement?

I'm worried that my card has been compromised because I see a payment that I didn't make.

The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?

When I got cash I believe that the exchange rate was wrong

Why is my card being declined when I try to do a top-up? How can this be immediately resolved?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

Why hasn't the transaction I did arrive yet?

Why is it saying my card payment is declined when I made it?

Why did a transaction I made charge me $1?

I want to start using my card, how do I activate it?

Can you tell me what countries you offer support for?

Why do you need so much id info from me?

There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!

This is not right, I was told I could take out cash at the ATM for free?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it be  before the person I sent money to is able to see it?

Why hasn't the transaction I did arrive yet?

i received my American Express in Apple pay, is there a reason why top up is not working?

I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

I made a card payment but it didn't work. Why not?

How do I go forth on holding money in multiple currencies?

Is it possible to exchange USD and GBP on the app?

I need to set up an account for my daughter, how would I do that?

How to receive transfers from my employer when I get paid in GBP?

Please help me.  I am still waiting on a refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my transaction arrived?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.

In what increments can I top-up my card?

When the time is right will this automatically replenish my balance?

It looks like my top up didn't work.  Why?

What is the most that I can top-up to a card?

How much is the charge for a foreign currency exchange?

I'm confused ass to why my contactless is not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

Why hasn't the transaction I did arrive yet?

I no longer want this can i cancel my purchase?

Where can I find the exchange rate for my transfer?

I need a quick transfer from China.  How long would that take?

How do I dispute a direct debit on my account?

why would i be declined if i had money iin my account

What do I have to do to get the contactless to work?

Can you tell me what the problem with my card is? It was declined at a restaurant today.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't the transaction I did arrive yet?

Why didn't my transfer get to the recipient?

My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?

Can you provide me a disposable virtual card?

Can I add money to my account with cash?

I really want a physical card. How do I get one?

I made a payment but the app cancelled it.

I don't know what pending transaction means.

What I topped up was reverted by the app.

Is there a reason that my top-up is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't my transfer get to the recipient?

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

If I exchange currencies frequently, is there a discount?

I have transactions that I don't recognize - I think someone is using my card.

What foreign exchange rate will I get on weekdays and on the weekends?

There is unusual activity on my account and I believe someone took my card.

What does it mean when it says that I have a payment that is pending?

I see a direct debit payment on my statement that wasn't me

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.

I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?

What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?

My transaction went through but I was charged a fee. Why?

Do you issue cards for someone living in the US?

My statement shows an extra fee - what is it?

I was charged several times for something

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have one other credit card from the US. Do you take that?

Will my other US credit card be accepted?

How can I find out about an extra fee on my statement?

should i add money via bank transfer instead

What documentation do you accept for the identity check?

How do I add my card to the app once I get it?

The machine gave me the wrong amount of cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What US cards do you accept?  I only have 1 other.

I want to use a payment card to top up my account. How can I do this?

Explain why my card payment wouldn't go through.

I asked for $40 and I only received $20, what happened?

I found the card that I thought I lost, and I would like to reactivate it.

Will I be charged to top off my account?

How would I go about getting a physical card to use in stores?

Why will my transfer not go through?!  Keep getting an error message.

I took out money from the ATM and it's still showing as pending?

Top up is not working even though I have my AMEX in apple pay.

the exchange rate I got for cash was wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i add funds  with a card from the united states

What flat currencies do you support for holding and exchange?

I would like to have assistance with activating my card.

What if I need my salary in another currency?

I no longer want to transfer funds, can we cancel that transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the cards and currencies that you support?

What currency is acceptable for a top up?

Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.

What if I need to use GBP instead of USD?

I bought an item that I was charged a different exchange rate for.

Do I get any sort of discount on volume for a lot fo currency exchanges?

I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.

There is an extra small charge on my card! What do I do?

Is there an additional cost to exchange currencies?

My statement shows an extra fee - what is it?

I'm seeing a direct debit payment that is not me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I only have one other credit card from the US. Do you accept that?

How can I get funds into my account from my American Express?

How can I update my details since I moved?

Can I add funds directly from my Apple Watch?

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

I made a purchase but the exchange rate is wrong?

How do I add an existing card to the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i add money from my amex card to top up

Give me a refund now!! I am still waiting.

What types of foreign money can be used with this service.?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

I want to see what this fee is on my card payment.

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you accept US credit cards?

How do I use American express to top up my account?

I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

I am seeing unathorized transactions in the app, on my account.

My card payment has not been withdrawn from my account

I've been to several different countries, can I exchange the cash with a discount for a large transaction?

Why is the exchange rate on my card payment different than I expected?

What is taking so long on my transfer from the US?

Please tell me why I am having problems transferring to a beneficiary.

A Bank ATM did not give my card back. What do I do now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why wont my american express work to add money

What are the currencies that are accepted to add money?

Can you please explain disposable virtual cards for me?

How can I top up my account by bank transfer?

I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.

What do I do if I completed a money transfer but the recipient hasn't received it?

Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

What is the number of transactions for one disposable card?

What should I do if I see an unauthorized withdrawal on my statement?

The app can't verify my information for identity proofing purposes.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I top up by card, what options do I have re: currency and card type?

Help me use American Express to add money to the account.

Hoe do i use my credit card to transfer money?

Whats the process of tranfering money into an account?

I'm waiting for a money transfer to show, still.

Is there a way to track the new card you sent me?

I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.

Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?

Can I add money automatically to my account while traveling?

I'm waiting for the ID verification to go through still, so is it too soon to use my account?

Help me figure out how to link the new card.

What do I have to do to cancel a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you accept Mastercard?

How does a disposable virtual card work?

How long does it take to verify a person's identity?

Can you tell me what I need to do to have my pin changed?

I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?

I just got a card, how can I add it to the app?

Can someone assist me with updating my account details with changing my last name?

I was wondering if I could get a second card on this account? I would like my daughter to have one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies are approved to add money?

Which currencies do you accept for adding money?

It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!

Is ordering a new card from China available?

For SEPA transfers, what kind of charge will be applied?

How much do I have to pay to accept an international transfer?

I have not seen any changes in my account balance(s) after making a transfer.

I made a payment but the app gave the money back.

Why would the ATM machine fail to give me the cash withdrawal I requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: With what currencies can I add money?

What are the acceptable currencies for adding funds?

Can I specify a day for my card to be delivered?

What number of transactions can i do with one disposable card?

Where can I find out where my funds came from?

Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.

While getting cash, I was charged a fee.

The app declined my top up. What did I do wrong?

Can you tell me why I wasn't able to complete my transfer?

I am in the EU. Can I get one of your cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how can i add money from my amex card

I have a US credit card, will you accept it?

I don't have my passcode to access the app.

The payment for the card did not go through

My transfer didn't arrive to the recipient

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

When I travel, can it automatically add money in certain intervals?

How and where can I find the identity checks?

I tried to withdraw cash from your ATM but my transaction was cancelled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my credit card supported for top-ups?

I want to top up my account. What payment methods are supported?

Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending."

I want to do a bank transfer to this bank, from an account at another bank.

What limits are there on the virtual cards?

Why does my statement show various transaction times?

Why isn't my top up showing?  Was the money reversed?

Someone stole my phone, what is my next step?

Why did I get a $1 extra fee on the statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to use my American Express to add money to my account balance?

What are the various currencies and cards that you offer support for?

i need to add express delivery if that's an option

I cannot remember my passcode, is there a way to retrieve it?

I requested a refund but am unable to see it in my account. Why is that?

I would like open a second card for my daughter, how can you assist me?

Can I change my pin number at a cash machine?

Why is there an uknown charge showing on my account?

What kind of charges should I expect to exchange currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For adding money, which currencies do you accept?

I want to deposit funds, what payments are accepted?

The exchange rate for my card payment doesn't seem right.

I changed the currency, but why is it costing more?

Is there any reason my cash withdrawal still shows as pending?

Why would I receive an error that my transfer isn't possible when I've done it before?

I was charged a fee for withdrawing cash.

I had the wrong exchange rate applied to some cash I got abroad.

I'm not able to activate my card how do I fix this problem?

Why has my payment been declined? I paid by card.

What is this extra fee while I was doing a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What forms of payment do you accept?

What currencies are accepted to add money?

Why did you charge me extra for withdrawing money?

What are the guidelines for the disposable cards?

I returned an item but don't see it on my account?

how long does it take for a transfer from Europe to go through?

Is there a charge for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what currencies I can use to add money?

What currencies do you accept for adding money to my account?

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

What does it mean if my cash withdrawal does not show up properly?

When did you start charging to make a withdrawal? How much is it now? I always thought it was free.

My card was eaten by the cash machine what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top up my card with other cards?

Am I able to add money into my account using my American Express?

Is it possible for me to set up separate accounts for my kids?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

I think my account has been hacked there are charges on there I don't recognize.

How can I use my credit card to transfer money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What payment methods are used to top up?

I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

I did a cash deposit to my account but it doesn't show up

A transaction posted twice to my account.

For a week now, I have tried to use my card and it is still not working.

I need to transfer money into my account, HOW?

Is it possible to get both Visa and Mastercard from you?

Can you walk me through how I can edit some of my personal information?

What's the limit to how much I can top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which currencies do you accept for adding money?

I want to add funds to my account. What payment methods are accepted?

Please show me how my friend can send me money.

I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?

My card is not able to be activated how do I get it to work?

There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

Can you tell me why my top-up was canceled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What kinds of cards can I use to top up?

Which credit card top-ups do you accept?

I'm not certain my top-up went through yet.

Are there specific ATM's I can use with this card?

I bought something this morning and the payment is still pending

What are my options for holding money in multiple currencies?

Why did my transfer to a beneficiary fail?

Help me figure out why my transfer was declined

I was making a purchase and it was declined and I wanted to know why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my American Express card to add money into my account?

Which foreign currencies do you accept for adding money?

How long does it take for a purchase to go from pending to authorised?

What do I do if there is an electronic debit that is not correct?

What is the source of the money in my account?

I have to make more then a few disposable cards per day.

My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.

Are there any discounts in exchanging currencies frequently?

Can you please explain why I was charged an extra fee for my transfer?

Someone must have found my card details as I don't recognize these transactions.

Where can I check to see where the money in my account came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use any card and currency?

Will you guys charge me for topping up by transfer?

There is a strange charge on my debit statement

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

I have duplicated transactions on my statement

What happens if the ATM doesn't give the right amount of money?

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

Can I get a disposable card?  How many can I have?  How often can I use them?

I'd like to know what the foreign exchange rate will be.

It's requiring me to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just have one additional card from the USA. Do you support that?

what currencies can i use to add money to my account

There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?

Can you tell me more info about virtual disposable cards?

Can I keep using my card after it expires?

I need to reset my passcode, this one isn't working

Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

Why am I seeing a direct debit thats not mine?

I would like to have assistance with activating my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies and cards do you support?

I only have one more US credit card, is it accepted?

There's a cash withdrawal on my account that I didn't make

Tell me why there is a fee for a card payment.

I want to use my card, how would I activate it?

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

My card must have used my card as there are some transactions that I haven't done myself..

I'm going to travel, can I have it add money automatically in certain intervals?

I don't recognize this payment on my app, I am sure I didn't spend any money there.

Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?

With this app, will I be able to exchange currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I top up my card with another card?

What currencies do you accept for adding money to my account?

I cannot view the refunded amount in my account.

Where is the top-up card verification code?

Why didn't I get the amount I requested at the ATM?

The company is no good, please terminate my account.

I just moved. How do I give you my new address?

When will the check I deposited post to my account?

So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I want to topup by card, how do I do it?

I want to use a payment card to top up my account. How can I do this?

something is wrong with my exchange rate charge

I don't understand why there is an extra €1 fee in my statement.

I got a new address and need to change my information.

I still don't have a card. How do I get one?

Some cash was withdrawn in the app, but I did not do it.

My transaction has not been received. When are you going to process it?

Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What kind of cards are supported?  What currency?

why don't you accept american express for adding money to my account

I have a direct debit that I did not set up

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

Can I use my account even though the identity verification has not passed yet?

Why am I charged whenever I withdraw cash?

I made a transfer into my account and now I need to cancel it

How long does it take for a payment to change from pending?

The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?

My salary is in GBP. Do I need to configure this somewhere?

What is the wait time until money reaches my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you accept credit cards from the US

Which cards are accepted for topping up?

Why hasn't my top-up finished pending yet?

Are you going to charge me to collect the money?

I sent money to a person and they haven't received the payment yet.

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?

I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.

Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a second credit card from the US. Will you take it?

Is there any way to get another card on the same account?

I wasn't applied the correct exchange rate when getting cash

I am being charged the wrong amount on my card.

Can you please explain disposable virtual cards for me?

The exchange rate applied was incorrect when I was traveling outside the country.

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

The app shows a withdrawal that I did not make or authorize.

Can I use a disposable virtual card for any purchase?

Make me understand why I am charged an extra fee when I use the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I only have one more US credit card, is it accepted?

I want to know which currencies and cards are supported, can you provide a list?

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

why are all my identity details required

What is the charge for using a Top up card in the US?

Why would a transfer to a beneficiary not go through?

I made a payment and it is showing up twice

why would i be declined if i had money iin my account

Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I top up my account and which currency can I use?

Can I only top-up digitally? Or could I use cash?

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

Will there be a charge when money is added to my account?

How can I check to see where my funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currency is acceptable for a top up?

Can you tell me what cards and currencies you support?

I cannot find my phone, what should I do?

Is the closest ATM to me within 2 miles?

Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.

How did you guys get your exchange rate?

I did a transfer to my account, but it hasn't shown up

How long do transfers take to show up in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use American Express?

The exchange rate for the money I took out in a foreign country is wrong.

I have to make several disposable cards per day.

I have one of your cards, but I don't know how to link it.

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?

I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?

I need to know the if there is a limit on the amount for auto top-up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What cards do you accept to top up my account?

Which cards and currencies are supported?

What does it mean when a transfer is "pending"?

Is there a way to find an ATM around me?

I was declined when I tried to withdraw cash!

An extra fee has been added to my card payment is this correct?

I only made one transaction at this place, but it's appearing multiple times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wish to use my American Express to put funds into my account.

what currencies can i use to add money to my account

What is the extra €1 on my statement for?

I am not able to make a purchase because there is an issue with my card

I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?

Can I have my account add money automatically in certain intervals?

How do I top up my account using transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to use my American Express for adding money into my account.

Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?

Can you tell me why my transfer is failing and help resolve?

Are there limits to businesses that will accept this card?

Not living in same place, need to change details

The app is showing a direct debit transaction that I did not perform

What is the most that I can top-up to a card?

How long does it take for a cheque to post to your account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is American Express supported for adding money into my account?

My card wants to be topped what do you guys support?

Why didn't I receive the right amount of cash at the ATM?

Why is the exchange rate different on my recent purchase?

Would it be possible to activate my card?

I cannot seem to buy something online with my card? the payment comes back, what's going on?

I need to move money from another bank to this account.

What do I need for activation of my card?

Please provide details on how to top up my account using transfer option

I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a US credit card, will you accept it?

Am I able to add money into my account using my American Express?

Why is there a fee when I thought there would be no fees?

do you offer refunds? i would like to return purchase.

It seems that the rate I got is incorrect.

Why was I charged a fee for my card payment?

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

What is your opinion on the exchange rate?

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.

I want to cancel the transaction I made earlier

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to use my American Express to place money into my account.

How can I fund another account with my American Express?

I am looking to get a Visa credit card, what must I do to achieve this?

What should I do if someone stole my phone?

Why would my payment still show as pending?

I did a cash deposit to my account but my balance is still the same. What happened?

Where can I located the auto-top up option?

How do I go through the identity checks?

I live in the EU, can I get one of your cards?

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies do you accept for adding money to my account?

What currencies do you accept for adding money?

How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.

My balance is not right. It has not been updated for the cash or cheque deposit.

Can I choose whether I receive a Visa or a Mastercard card?

Why would I receive an error that my transfer isn't possible when I've done it before?

Do you have any fees if I want to add money using an international card.

I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.

I have two of the same charges on my account!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use this app for any currency?

What kind of cards an currency do you support?

How can I put more money into my account?

My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?

I don't think the charges made when I had currency exchanged are right.

For what reason is my transfer still pending now?

How long does it take for cards to be delivered after ordering them?

I asked for more cash than what was received

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What card or currency can I use to pay?

What are the guidelines for the disposable cards?

Is there a longer processing time for international bank transfers?

How old do you need to be to have an account?

Are there any places that I can't use the disposable cards at?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please let me know what currency I can use to top up my account?

what currencies can i use to add money to my account

Is there an extra charge to exchange different currencies?

Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.

Can I choose whether I receive a Visa or a Mastercard card?

What form of payments can I use for topping up?

Who should I talk to or go to resolve a duplicate charge on my statement?

I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

What locations allow me to withdraw money?

Why was there a transfer fee on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you accept all cards and currencies?

Which cards and currencies are supported?

I was not given the amount of cash I withdrew

Why is the ATM not allowing me to get cash?

I want a card, but I'm not in the UK- can I get one still?

I was not able to use the ATM to get cash

Can I change my pin number at a cash machine?

I can't use my card because it is not working.

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

My card expires soon, will you send me one automatically?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I fund another account with my American Express?

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

I requested money from the ATM and it didn't give me as much as I requested.

Can you please tell me why I cant get money from the ATM?

Please tell me why I was charged additionally when I used the card.

I've just been married and need to update my name

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me use American Express to add money to the account.

What would I be charged in receiving a SEPA transfer?

My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money

I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?

How can I check for an unsupported merchant for my transfer request?

I have questions about how to transfer money to my account.

What are the disposable cards restrictions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how can i transfer money from american express card

I'd prefer to use my American Express when putting funds into my account.

Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.

Hi! What documents can I use to verify my identity?

I was charged twice for the same purchase!

I've lost my card. What can I do about that?

I got charged for with a fee for paying with my card.

How do I find the code needed in order to verify my top-up card?

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

I was charged a fee when I transferred my funds, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What types of currencies do you accept?

Why is the cash withdrawal under pending?

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

Is there an age limit to get an account?

How long is the delivery time to the US?

Why didn't the money I transferred into my account get added to my balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which currencies can I use to add money?

Why is my last cheque deposit taking so long?

I need to cancel a purchase that I made the other day.

What is the reason for my beneficiary to be disallowed?

I'm due a refund and it is not on my statement.

Why does it cost more to pay with my card?

Will there be a fee to receive a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to top up my account. What payment methods are supported?

Will my other US credit card be accepted?

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

my pin hasn't arrived in the post! How do I cancel it or get a new one?

The app is showing mt withdrawals that aren't  mine.

There's a duplicate charge on my account?

I have a card payment that I don't recognize. What should I do?

Someone might be using my card.  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i top up from a usa credit card

My card wants to be topped what do you guys support?

When will I see my cash, since I already deposited my check?

Can I tell if my top off didn't work?  It doesn't seem to have.

Does it cost me anything to top up my account via bank transfer?

Tell me why there is an extra charge when I used an ATM?

What is the point of verifying a top up?

Can I make transfers before my identity verification?

A fee came along with me paying with card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What types of cards and money do you accept?

Am I able to add money into my account using my American Express?

What is the length of a transaction completion?

The payment on my card shows as pending.

I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?

How can I tell where the money came from?

the balance has not changed, but I have deposited some money

I know there's money in my account, why did my account decline me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What other credit cards can I use?

I'd prefer to use my American Express when putting funds into my account.

Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.

Do I have to go to the bank to change my PIN?

Why is this fee being charged to me after using my card?

My bank card has expired, how can I get a new physical card?

Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: use my credit to add money

I want to top up by card, what do you support?

Questionable transactions on my account.

Where do I get a disposable virtual card?

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!

My card is about to expired what will happen?

Please check and let me know why my transfers are getting declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What cards do you support

Am I able to add money into my account using my American Express?

The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.

I tried transferring to an account but it didn't go through. What happened?

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

Is there anywhere  In the  Eu  this card can not be delivered in

Why am I being charged more on exchange with things I bought abroad?

Can you unblock my pin because I put the wrong one too many times.

I tried to top up but the app rejected it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I electronically transfer funds into my account from my American Express?

Will you accept my credit card, it my only one.

Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

There's been a transaction to the wrong account.

I didnt get the correct exchange rate for getting cash

Google Pay isn't working. What is wrong?

Will the transfer show up in my account soon?

Does it cost much or take long to get a new card? Mine is about to expire.

I got charged fees for withdrawing cash!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which credit card top-ups do you accept?

what currencies can i use to add money to my account

How can I lookup the source for my available money?

Can you tell me how to get my card on the app?

There is a direct debit charge on my account that I don't recognize.

Why is my refund missing in my statement?

I was getting cash and the card got stuck inside

Will you tell me how to exchange USD for GBP in the app?

I deposited a cheque, but the balance hasn't changed yet.

How long does it take for a pending cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What kind of cards an currency do you support?

What currencies and methods can i use to top up my account?

Do I need to set a limit on auto top-up?

There's an error in regards to the exchange rate for an item I bought.

I forgot what my pin number is and now am blocked can you help me get in?

Can I get a disposable card?  How many can I have?  How often can I use them?

Why was there an extra charge with the withdrawal of my money?

What's the process to receive a second card?

Please list what fiat currencies are supported for both holding and exchanging.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to top up by using a credit card, which ones do you support?

What currency can I use to pay for a top up?

How many different currencies can I have my money in?

How long do I have to wait for the transfer to be finalized?

The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

I'm supposed to have a refund but it isn't there

I have a top up card. Where is the verification code?

Why hasn't my withdrawal shown on my statement?

What is the reason I couldn't do a transfer to a beneficiary?

Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to top up by card, what do you support?

Are there certain cards and currencies you support?

i am not a premium customer but i want a virtual card, how do i get it

Why does my statement show various transaction times?

How and where can I find the identity checks?

If I see a payment in the app that I don't recognize, what should I do?

My account was charged a fee. When did you start charging extra for card payments?

The exchange rate is incorrect for my payment.

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What type of card can I use to top up?

What currency can I use to pay for a top up?

Can you tell me exactly what fees I will expect to see in regards to your cards?

I am trying to transfer money and something is going wrong.

Explain why my card payment wouldn't go through.

I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?

A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?

My salary is deposited in GBP. Do I need to choose the currency?

Will I get charged fees when I add money with an international card?

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to top up in euros if I use a card, or can I use a different currency?

How many days until my US transfer arrives?

I asked for more cash than what was received

Will I get charged fees when I add money with an international card?

I deposited a cheque, why isn't my balance showing that I did?

What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

Does the package with my card have tracking?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currency can I use to add money?

What currencies and methods can i use to top up my account?

Is there a limit to a disposable virtual card?

My payment has an incorrect exchange rate.

What is limit of disposable cards  I can make per day?

I bought an item and the exchange rate was wrong.

Where is the transfer to my account that I made?

Can you please tell me how long it takes for the transfer to be available.

What is the identity verification process?

How long will a transfer be pending for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are cards from the US accepted?

do i have to talk to someone to close an account or can i in the app

I'd like to make some changes to my personal information.

The app declined my top up. What did I do wrong?

I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.

Why do you keep declining my payment?I tried several times with this card and it is just not working.

Why isn't my disposable virtual card working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why doesn't it work when I use American Express to try to add money to my account?

How can I get funds into my account from my American Express?

I need to check status as my friend hasn't got money I sent.

I just got married and need to change my name on the account

Can I reactivate my card? I reported it lost and found it this morning in my jacket.

If I lost my phone at the hotel, can I still use the app?

Will my money be of equal value when I travel abroad?

I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?

I made a payment with my card and it hasn't changed. How long do you think this will take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the currencies and cards that are supported with my account?

what cards can i use to add money to my account

What are the steps to finishing up with this account?

is there a way to do top up with apple pay

I was charged a fee when withdrawing cash, can you explain why?

I wasn't charged the correct exchange rate for an item I purchased.

I would like to track a card sent to me, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am adding money, what currencies do you accept to do this?

what cards can i use to add money to my account

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

I deposited cash this morning, but it is not yet available.

How long does a transfer transaction take?

What countries do your accounts support?

I was charged an extra fee for a card payment. I was unaware of these fees beforehand.

Why did I get charged more for using my card?

Verifying the top-up seems like a hassle.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what cards and currencies are accepted?

Can you accept my other card from the U.S.?  It is the only other one I have.

There's a payment with my card that I definitely didn't create. I don't know anyone by that name.

Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?

Do you have any fees if I want to add money using an international card.

Is my card actually working? It's the first time I tried using it

Looks like my card payment was cancelled.

I took out some cash from the ATM but it is still showing the transaction is pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies and methods can i use to top up my account?

I'd prefer to use my American Express when putting funds into my account.

There is a card payment that I'm not recognizing.

If I add money with an international card, are there any fees?

I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?

how many transactions can go on a disposable card?

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

Is exchanging currencies one of your app services?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have a list of the cards and currencies supported?

Can you accept my other card from the U.S.?  It is the only other one I have.

It appears I have a fee in my statement.

Is there a way to view the history on where my funds came from?

How do I find out what countries you service and what countries you do not?

Explain why my card payment wouldn't go through.

What is the extra fee that was added when I used the card?

I was trying to top-up and my credit card was declined. Can you tell me why?

I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is American Express accepted?

why don't you accept american express for adding money to my account

What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?

Help, your app is showing a larger WD than I actually did earlier at an ATM.

Why is verification for my identity needed?

Why did my transfer fail?  What can I do?

When I received my cash, the exchange rate was wrong.

Why am I being charged for transferring money?

Is it possible to get a card outside the UK?

Are there any fees to get additional cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have one other credit card from the US. Do you take it?

If I want to add funds to the account using American Express, how do I do that?

How many different currencies can I hold money in?

I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.

There is a direct debit charge on my account that is not mine.

What do I need to do to receive my payroll in the account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies are accepted to add money?

Which cards are accepted for topping up?

I am seeing a direct debit I wasn't aware of.

What do I have to do to get my PIN unblocked?

My card is not able to be activated how do I get it to work?

I received a different amount of cash than what I entered.

Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.

I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.

I transferred some money recently and saw a fee on my account, what's that for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which cards do you support for top up?

why don't you accept american express for adding money to my account

Please explain why my payment was declined? I thought everything was good.

Can I change or hold different currency?

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

What are the currency types that I can keep money in.

I found a charge on my debit that I did not make.

Do I need to pay more for exchanging currencies?

I am unhappy with an item I bought. How do I get a refund?

Why am I not allowed to add a certain beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what cards and currencies you support?

I need to know if you will accept my credit card.

My American express works with my apple pay, why is top up not working?

I recently purchased something, and the exchange rate was wrong.

I deposited a cheque, but the balance hasn't changed yet.

I ordered my card but it hasn't been delivered yet

I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

How long does it take to make an urgent transfer from China?

If I don't live in the UK, can I still get a card?

How can I check to see where my funds come from?

What do I do if my card is about to expire?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What cards and currencies can I use to top up my account?

Tell me how to top up my account using bank transfer.

I noticed a duplicate charge on my statement.

I need to check status as my friend hasn't got money I sent.

Can I have a friend send money directly to me?

I need to know how much it costs to transfer funds.

the product is not working, can I get a refund?

Instruction: Given an online banking query, retrieve another query with the same intent