Question: Must I verify my identity?

Why do I have to give you my drivers license

How do I shut down my account and get out of this company?

Why does my transaction have an added fee?

Why am I unable to withdraw money even though in the past I've done it just fine?

Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.

What can I do if my passcode won't work?

I do not see the money I transferred into this account

Are you aware of any charges for receiving money?

I wasn't charged the correct exchange rate for an item I purchased.

I got double charged from something, what can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you need my birthdate?

I don't understand why you want so much of my personal info.

What is needed for my daughter to open an account?

What fiat currencies are used for exchange?

Can someone please help assist me by explaining to me why my pass-code is not working?

Help! I think someone has made a cash withdrawal with my card!

Is there a tracking number for the card?

I have the cash already, my account still shows up as pending.  How can my account be still pending?

I have duplicated transactions on my statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I refuse to verify my identity.

do I need to verify my identity before I can use my card?

Why was I charged a fee for transferring money

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

What is the estimated time on an urgent transfer from China?

Can I add money automatically to my account while traveling?

I bought something this morning and the payment is still pending

I cannot get my virtual card to function.

The amount of exchange was not correct for the item i bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why check my identity?

do I need to verify my identity before I can use my card?

I am not satisfied with your company and wish to delete all accounts immediately.

Why do I have duplicate transactions for one purchase?

looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

I deposited a cheque with some money, but the balance hasn't changed.

Can I use my Apple watch to fill my gas tank?

Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?

Why are my transfers getting declined?  I havent had a problem in the past.

My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm waiting for the ID verification to go through still, so is it too soon to use my account?

I still want to use my account but haven't verified is that OK?

Do you offer services that hold money in different types of currency?

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

What is the process when my card is due to expire?

When is a payment I made with my card going to clear>

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the first step I need to make for being able to access my account?

Can I use my account even though the identity verification has not passed yet?

I have lost my card, but need to place an online order! How do I get a virtual card instantly?

Why isn't my cash deposit showing up in my account? I deposited it this morning.

What should I do if my passcode won't work?

I've been waiting for a top up to come through for over an hour and I need the funds now.

What currencies does google pay top up accept?

My top up is giving me problems. What is wrong with it?

Are all European currencies available for holding and exchange?

I transferred some cash and it didn't arrive

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the identity check part of bank policy?

what are you going to use my identification details for?

Why hasn't my withdrawal shown on my statement?

How simple is it to transfer money into my account?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

i am not a premium customer but i want a virtual card, how do i get it

Is there a transaction limit on a disposable card?

Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.

You promised no fees but now I've got one. What the hell!?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is verifaction required for my Identity?

Why do you need all these details about my identity?

I received my card. How do I link it to the app?

I want to top up by using a credit card, which ones do you support?

There was an unexpected fee for my cash withdrawal!

Why is there a $1 charge on my statement?

What top up charges are there for US cards?

How would I go about getting a physical card to use in stores?

How do I get a card if I live in the US?

I am wanting to refill my card, is there a charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my identity need verification?

Could you assist me in finding my lost card?

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

how do i get a refund for a direct debit payment i didn't make

I just initiated a transfer but I'd like to cancel it.

I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.

how many uses are the disposable cards good for?

I tried to use the ATM with foreign currency. The conversion rate applied was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you guys need to verify my identity?

I do not feel comfortable verifying my identity.

I have been charged twice on my statement.

Why did the ATM give me less money than what I requested?

I was wondering why my card was declined

What if I type in the wrong PIN too many times?

Why is it saying I have a pending payment?

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.

I transferred some funds but I don't see it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you need to know so much about me for my account?

What is the purpose of requiring my identification?

I'm expecting a refund but it's no where to be seen

I didn't set up a direct debit payment on my account.

Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

What should I expect to be charged on a SEPA transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you need verification for my identity?

I have a disposable card but it does not work?

I would like to close my account, as I'm not happy.

How long should I have to wait before I see the transfer in my account?

Can you help me with proving my identity?

I would like to know the countries you are offer services in?

Tell me where I can find the auto top up feature and a little bit about it please.

I no longer want this account, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to use my account if the identity verification is not complete?

Can I use my account without verifying identity?

Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.

Why did my payment not go through why did it cancel?

Why is my card payment still listed as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to verify my identity

Can i make transactions before identity verification?

My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money

Could not complete transfer, states 'declined'

Please help me!  My physical card isn't working right.

do i have to talk to someone to close an account or can i in the app

I am seeing a direct debit I wasn't aware of.

I tried to pay through my account but the payment is not going through. What's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is identity verification required?

Why do you require identification documents

My refund has not shown up in my account.   Where is it?

The cash withdrawal I took seems to be off. The exchange rate is wrong.

What about an auto top-up, is that a option?

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

How many digits identify the top-up verification code?

My salary is in GBP, do I need to exchange it before putting it into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it really necessary to verify my Identity?

My ID verification hasn't gone through yet, but can I use my account anyway?

i live in portugal. do you operate here?

I did a bank transfer to top up, but the money is not available.

When the time is right will this automatically replenish my balance?

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

My card stopped working. How do I check if there is a freeze on it?

Do I have a limit to the number of top-ups per day?

There is an extra 1£ charge on my app. Why did you charge me extra?

what documents do i need to verify who i am

I forgot my phone at the hotel, so I can't access the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason for the identity check

I don't want to give you all my identify details.

I need to refund my item, can you please help?

Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.

There is a direct debit payment that I did not make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is checking my identity important?

I still want to use my account but haven't verified is that OK?

Can you tell me about these disposable virtual cards?

my card details could be stolen, as i didnt make these transactions

I can't use the app.  My phone is lost at the hotel.

I need Australian dollars instead of UK currency.

A transfer was not allowed to an account.

How can I find out the source of my available cash?

Please explain why my top-up hasn't been processed yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do i have to verify who I am?

Can I use my account before the identity verification is complete?

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

I am still waiting for a money transfer to appear.

Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.

How long until transfers from Europe go through?

Was I charged more than I should of been for a currency exchange?

How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

What does it mean if it says my card payment has been cancelled?

What do I have to do to cancel a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there an identify check?

Is there anyway to bypass identity verification?

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

Can I use your services without access to the app?

My card got trapped inside an ATM, what should I do?

Why isn't my refund shown on my statement?

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

Can you tell me where my funds come from?

Do you also have this extra fee on your statement?

Why did I only receive a partial amount of what I tried to withdraw?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does it matter that I prove my identity?

How do you come up with your exchange rate

How to I switch my money for the money used in another country?

I live in the EU.  Can I order one of your cards?

I have to verify my identity. What do I need to do?

I would like to receive instructions showing the verification process for top up cards..

Please help me with my card.  It won't activate.

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I keep being asked to verify my identity. Is this normal?

Why do you need all these details about my identity?

How can I top up my account by bank transfer?

My card is not able to be activated how do I get it to work?

My card is expiring soon, How do I order a new card?

How can I check if I have received a refund if it is not yet on my statement?

Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?

What to do if my card has been used without my permission?

I haven't received my transfer funds yet, where are they?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to use my account before identity verification

Why do I need to have my identity verified?

You sent me a card and now I want to link it.

Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

Are there going to be fees from adding money with an international card?

The exchange rate is incorrect for something I bought

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what I need to verify my account

What is with the need to have all my ID information?

I might need to exchange between USD and GBP, is this possible with your app?

How do I go about topping up with Google Pay?

I still do not see the cash deposit in my account from last week. Why?

I see a fee that I think was charged because I paid by card.

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Should I complete my security verification before I can use my account?

Why do I have to give you my drivers license

I would like open a second card for my daughter, how can you assist me?

I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?

i didnt make these transactions, i think my card details might be stolen

My refund has not arrived, and I am unsure why. Who do I contact?

I can't see a refund for a return I completed recently.

I was charged a fee when I transferred my funds, why?

I need to transfer something from China, How long will it take?

I need to make a transfer but it keeps getting declined I need Help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I answered so many questions about my identity. Why do you need this info?

Is it possible for a person who lives in the US to get a card?

I recently deposited some money into my account, but it still isn't showing up. What's going on?

What do I need to do to exchange my money?

I tried to transfer money but it didn't go through

Still waiting for transfer to be completed.

I'm trying to verify my top up card, how do I do that?

I just got my new card and tried using it and it was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I need to verify my account?

Why is verification for my identity needed?

Why isn't my balance updating after depositing cheques and cash.

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

What is the reason a transfer shows as pending?

Why, when paying with the card, was I charged an extra fee?

I have two of the same charges on my account!

I made a mistake when making my last transfer, please cancel before it goes thru.

How do I order a new card when my old one is ready to expire?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is getting my identity verified required before I can use my account?

I got charged for with a fee for paying with my card.

There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?

How much can I withdrawal in one month without incurring fees?

I think my card is broke it's not working anymore

What are the fees for using transfer to top off my account?

After I transferred money the balance remained the same.

I requested money from the ATM and it didn't give me as much as I requested.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is identity verification required for me to use my account?

I am afraid to give you all my identify details.

How will I know where my funds are coming from?

I already got my item but just got my money back

how long does it take to transfer money, my retailer is waiting

I made a payment with my card and it hasn't changed. How long do you think this will take?

When will I see an updated balance after a transfer?

I can't remember my app code, can you reset it?

I am confused why there is cash I did not accept in my account

am afraid someone may have gained access to the info on my card.

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I supposed to verify my identity?

Can I use my account before the identity verification is complete?

My phone is at the hotel.  How can I use the app?

What do I need to do to cancel a transaction?

I used my card to make a payment and wondered why the payment was reverted?

Help Me!  I lost my card.  What should I do?

Is there a transaction limit on a disposable card?

Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?

Why did I get charged for withdrawing cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you need to verify my identity?

Why do I need to have my identity verified?

A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?

I made a transfer but my balance hasn't been updated

I tried to make a transfer, but it didn't work.

I have my card, when whill my PIN be available?

I don't have my mobile device and am unable to make the payment because I forgot my details.

I think there's a purchase at a store that I didn't go to.

If my top-up didn't transfer, what went wrong?

I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?

What commission do you take for currency exchage?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my account accessible even though my verification of my identity has not passed yet?

Is it possible to go ahead and log in, although I have not been confirmed yet?

How old do you have to be to open an account?

What kind of security protects my money?

Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?

unhappy with service need to delete account

Can I directly deposit my salary to this account?

I am seeing in the App a some cash withdrawal that I did not do

What do you do to transfer money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I need to have my identity verified?

Can I still use my account without verifying my identity?

I've obtained the card, how do I enable it on the app?

Why is your exchange rate different on different days?

There is a direct debit charge that I don't recognize, what can I do?

I was spending cash with my card and got a fee.

Should I be seeing a fee applied for my money transfer?

There has been a charge pending on my account statement that I can't figue out it's for a dollar.

The ATM won't give me my card back. I need it back now!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my account without verifying identity?

i need to proof my identity to you why and how?

Which fiat currencies can I use through this app?

I've been waiting ages and my PIN hasn't gotten here.

Are there any discounts in exchanging currencies frequently?

Can you help me with my card, I think it's broke.

If I exchange currencies on a frequent basis can I receive a discount?

Why have i been charged a fee for using my card?

What is the process for activating my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens if I use my account and my identity verification hasn't finished?

It's requiring me to verify my identity?

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

My disposable virtual card was rejected.

I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?

I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?

Where did this extra €1 fee on my statement come from?

Why am I being charged for transfers? Are they not free?

Can you tell me what I need to do to have my pin changed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not comfortable verifying my indentity.

My ID verification hasn't gone through yet, but can I use my account anyway?

How long do transfers take to show up in my account?

Why hasn't my balance been updated from the check deposit I made?

I need help from someone in your department with finding my nearest ATM.

I just have one additional card from the USA. Do you support that?

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

How to I switch my money for the money used in another country?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i need to proof my identity to you why and how?

I would like to know why so much identity information is required?

There is a withdrawal on my account that I don't remember initiating.

I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?

Can you tell me what are disposable cards for?

I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

This card is accepted by what businesses?

I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.

Can I use a different bank ATM than my own?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what are the reasons I have to proof my identity to you?

If my identy verifacation hasn't gone through can I use my account?

help, I see money missing I didn't take out.

I think my transfer failed. What do I do now?

How do I get my money back for something I bought?

Will there be a charge for exchanging foreign currency?

I would like to close my account, as I'm not happy.

I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I still use my account without verifying my identity?

Why on earth do you need so much personal id info from me?

I tried to top up but the app rejected it.

I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.

I am having trouble finding the top-up card verification code.

How come I got blocked for entering wrong pins?

I did not make a cash withdrawal that is on my statement

I believe that someone is using my card without my knowledge!

Help me please, My Apple Pay American Express top up does not work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't understand why you want so much of my personal info.

Can i make transactions before identity verification?

Will I get charged on a foreign currencies exchange?

i live in portugal. do you operate here?

I made a transfer and was charged an extra fee!

I'm having problems with ID verification

I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my identification required?

what are you going to use my identification details for?

Why did I get less cash than what I asked in the ATM?

There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

Will money be added automatically when necessary?

I was wondering why my card was declined

Please explain why the funds I added were returned to my account.

I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can we skip verifying?

What is the purpose of requiring my identification?

My refund has not shown up on my statement.

How are exchange rates calculated at this bank?

Visa and MasterCard, can I get them both?

Will I get charged for sending out more cards?

I tried using my card, but it doesn't work.

What is the max amount of disposable cards I'm allowed.

How can I top up my account with a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being asked to verify my identity?

Can i make transactions before identity verification?

How long do I have to wait for the transfer to be finalized?

Unable to complete transfer, states 'declined'

Cash has been deposited this morning but it hasn't came through.

How much is the charge to top up via credit card?

I messed up a transfer and need to reverse it.

At what age can my children use your service?

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

can you top up your account automatically

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What if I don't verify my identity?

why and how soon do I have to have proof of identity to you?

Where can I find the verification code for the top up card?

My statement shows and extra 1$ that was charged to it and I would like to know why.

I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

I tried to buy something online but my funds were transferred back to my account. What is happening?

Will a beneficiary not accept a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you have the identity check

I tried to pay with my card and it didn't work

The terminal I paid at wouldn't take my card. Is something wrong?

I want to cancel my card. I think someone else is using it.

Is it possible for me to give my daughter a second card for this account?

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

What type of fiat currencies do you support?

How do I link a new card to an existing one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a verification to identity

I am afraid to give you all my identify details.

The cash abroad exchange rate is applied wrong.

There is a  €1 fee on my account I didn't authorize

How do I protect my phone from someone using it after I lost it.

My Google pay top up isn't working. Help.

I left my phone at the hotel I was staying at so I can't use the app!

How can I create another card linked to this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I need to verify my identity?

why and how soon do I have to have proof of identity to you?

When I was traveling abroad, the exchange rate was applied wrong.

In regards to my card payment, the exchange rate is incorrect.

How can I get my money that I didn't get from the ATM?

I got cash and was charged a fee that shouldn't be there!

I noticed that my card was charged more than once for one thing.

I have another card from the U.S. Will you be able to accept that one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My ID verification hasn't gone through yet, but can I use my account anyway?

Why am I not seeing the check I deposited this morning in my account?

I was supposed to get a refund but it is not showing up on my card

I have a new card. How do I activate it?

I added money through a bank transfer and it is not showing in my balance.

Can I pay more to get it deliver quicker?

I didn't receive the correct exchange rate when I got cash.

I wanted to top up my account and it doesn't look like it worked

Are there ways for other people to send me money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my account although my identity verification has yet to pass?

Why do you require identification documents

I tried to used my card in a shop and the transaction was declined.

I still haven't received my card after two weeks, is it lost?

Was there a number to track that I could get?

What are the steps to reset my passcode?

There are duplicate transactions on my account

Could you send me and up date on the arrival of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is identity check?

Why does my identity need to be verified?

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

What is the maximum transactions I can use on a disposable card?

When will the cash that I put in the ATM be cleared from pending status?

Is there any way to know how the transaction got on my account?

I live in the EU.  Can I order one of your cards?

When my card expires what is the cost of a replacement and how fast?

May I transfer a cheque into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my account now, even though my identity verification has not gone through yet?

Why do you require identification documents

What's the process for topping up my card?

I was charged twice for the same purchase!

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

Is there any amount in which I would get cut off from topping up?

I would like to have a physical card to carry around and use. How can I get one?

I'd like to know how transferring my money into my account works.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not feel comfortable verifying my identity.

why and how soon do I have to have proof of identity to you?

Is there a way you can have money from a purchase I made refunded to my account.

Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!

Do the disposable cards have restrictions?

When I was traveling abroad, the exchange rate was applied wrong.

A payment I made is for a wrong amount can you help me correct the mistake.

Help!  What should I do?  My phone was stolen yesterday.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is with the need to have all my ID information?

Why do you need all these details about my identity?

How do I get a new card as your machine swallowed mine!

The app reversed a top off I had.  What should I do?

My plans may change so I may need to change from GBP to AUD.

Are there any discounts for frequent currency exchanges?

I'm looking in the App and can't find my PIN, where should I look?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is it important to verify my identity?

I need several cards per day. And I need to be able to throw away all of the cards I make.

I've just been married and need to update my name

Am I able to open an account for my children?

Why hasn't my friend's transaction arrive yet?

What if I type in the wrong PIN too many times?

Will I be charged a fee for topping up using a European card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the identity check for?

Why do you need all these details about my identity?

Is there a way to use this app with a disposable virtual card?

Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.

I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

I tried withdrawing but my cash is not showing up?

What fiat currencies are used for holdings?

I live in America, but I would like a card.

your company is awful, i would like to delete my account please

How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: DO you know the reason for the identity check?

How old do you need to be to open an account?

I can't figure out how to change GBP to AUD, what do I do?

Is the exchange rate the same on weekends as the weekdays?

What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

After purchasing an item I noticed the exchange rate was incorrect.

How can I transfer some money into a foreign account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i make transactions before identity verification?

why and how soon do I have to have proof of identity to you?

Can you tell me how to tell where my funds come from?

I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

Not living in same place, need to change details

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

I would like to know what the restrictions are for the disposable cards.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you do with all the identity information you're collecting from me?

Why do you require identification documents

I have one other credit card from the US. Do you take that?

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

Why did you charge me extra for withdrawing money?

Do I need to re-apply to order a new card when my old one's about to expire?

What methods are available for my friend to send me money?

Why was I denied the option to transfer money to a selected beneficiary?

There are duplicate transactions on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there an identity check?

how do I speed up identity verification?

My morning transaction needs to be canceled.

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

A withdrawal is showing that I don't recognize

Help Me!  I lost my card.  What should I do?

There is a cash withdrawal on my statement that I don't recognize

I tried to transfer funds to a beneficiary and was denied. Can you tell me why?

I made a payment that's pending. Will it go through?

Show me how can my friends top up my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there anyway to bypass identity verification?

Can I make transfers before my identity verification?

There has been an unusual withdrawal from my account, can you help?

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

I want to open an account for my children

Why do I see an extra £1 charge on my statement?

I have cash deposit to my account but it is experiencing a problem

My card was stolen. What do I need to do?

Now that I have my card, how do I connect it to the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I still want to use my account but haven't verified is that OK?

I don't want to give you all my identify details.

There are two of the same charges on my account.

To deliver to the US, how long will it take?

When I add money to my international card do you charge a fee to do so?

If I ordered my new card last week, how much longer should I wait to receive it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do I speed up identity verification?

I am afraid to give you all my identify details.

I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?

I've deposited a check but the cash isn't showing that it's there yet.

Please explain the charge of 1L in error.  I have purchased nothing in this amount.

I got my American Express in Apple Pay, why is top up not working correctly?

Why am I getting charged more for using my card?

I want to use my card. How do I activate it?

Why is the payment on my card still pending?

What method do you use for the exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are you asking so many questions about who I am

What is the purpose of requiring my identification?

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

Would I be able to top up as much as I can?

I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

How can I use my American Express to add money into my account?

Are there any restrictions on where I use this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why should I have to prove my identity?

Why do you need to perform identity verification?

As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.

What are the reasons for a declined transfer?

How long will it be  before the person I sent money to is able to see it?

Will there be a charge when money is added to my account?

What are the reasons a beneficiary would be denied?

There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?

I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?

What is your exchange rate between UK pounds and Russian rubles for my last transaction

Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am afraid to give you all my identify details.

Can I use my account even though the identity verification has not passed yet?

What kind of ATMs would this card be accepted at?

I'm waiting for my transaction to complete.

How did you guys get your exchange rate?

I'd like to know what you guys look at to decide an exchange rate

I am wanting to refill my card, is there a charge?

I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?

I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my account even though the identity verification has not passed yet?

What kind of ATMs would this card be accepted at?

I don't have a way to prove my identity.

The exchange rate looks wrong on a holiday purchase

I haven't received money from a transfer?

How can I tell if my top-up has been cancelled?

I am entering my passcode but getting an error.

Why was there a fee with my cash withdrawal?

The app is not able to realize that it is me.

How does the exchange rate work on this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you need my identity details for?

Why do you need all these details about my identity?

I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.

I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?

Are transfers not free? I didn't know I would be charged for transfers.

Why is my transfer taking so long to complete?

To deliver to the US, how long will it take?

I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?

I checked my account today and saw that I was charged an extra pound that I did not spend.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the purpose for verifying my identity?

what are you going to use my identification details for?

I wasn't applied the correct exchange rate when getting cash

I want to exchange USD and GBP with the app

What can I do with a disposable virtual card?

There is a direct debit charge that I don't recognize, what can I do?

Is it possible to have an item refunded?

Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.

I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is verification for my identity needed?

If my identy verifacation hasn't gone through can I use my account?

Is there a pay structure for currency exchanges?

I cannot view the refunded amount in my account.

I think the currency exchange that's been applied is wrong.

If I exchange foreign currency, are there any other charges?

It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!

I do not have the information to verify my identify.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is my identification used for?

Can you explain more about why should I verify my identity?

I have an account at another bank, but I want to transfer some of the money to my account here.
.

What do I do if I see a cash withdrawal on my account that I don't remember making?

I have a card payment that I don't recognize. What should I do?

Is there a charge for sending out more cards?

Can I exchange currency for different types?

I was needing you to see if the exchange rate is correct from when i got cash

need to know places i can withdraw money

I bought an item and now I want a refund.

Will I be charged for adding money by transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you need so much information about me

Is it possible to go ahead and log in, although I have not been confirmed yet?

I've never been to that store.  That's a fraudulent charge.

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

Can I change or hold different currency?

I just got my card and cannot get it to work.

I did not get the right exchange rate while getting my cash out.

I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I already have an account. Why can't I use it unless my identity is verified?

Why does my identity need to be verified?

I would like to exchange currency  What types are there?

disposable virtual card can be ordered where?

Is the fee with my cash withdrawal a mistake?

When I'm traveling is it possible to add money automatically at certain time points?

What is the maximum number of transactions that I can put on a disposable card?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

Why is there some cash that I did not deposit in my account?

Is there a charge for getting more cards?

Can I use my virtual card for recurring monthly payments?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is verifying my identify important?

Can I use my account although the identity verification has not been accepted yet?

My card is about to expire. Do I have to go to a branch to order a new card?

My refund has not yet been credited on my statement

Will there be a charge for topping up by account with a SEPA transfer?

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

Some cash was withdrawn in the app, but I did not do it.

I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?

My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I make transfers before my identity verification?

My transfer was declined. What might the reason be?

Are there a certain amount of transactions i can do with one disposable card?

There is unusual activity on my account and I believe someone took my card.

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

I've deposited a check but the cash isn't showing that it's there yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How does identity check work?

Why do you need me to do an identity check?

I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?

My refund has not arrived, and I am unsure why. Who do I contact?

So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

What top up charges are there for US cards?

A refund for a recent return has not arrived on my card.

I bought something this morning and the payment is still pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you need me to do an identity check?

What do I do if my Google pay top up isn't working?

Why didn't my friend's transaction arrive yet?

How do I unlock my account after typing in the wrong PIN too many times?

Is there an extra charge to exchange different currencies?

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

I found the exchange rate for my cash withdrawal is wrong

Help me verify the card used on a top-up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you have an identity check?

Why does my identity need to be verified?

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

Where do I access the auto top-up function?

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

Why is my 'top up' not showing up in my wallet?

My card still hasn't arrived after two weeks, now what?

How do I shut down my account and get out of this company?

I think a card payment I made was cancelled, can you check?

I don't recognize some transactions.  Is someone else using it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's requiring me to verify my identity?

Why do you need so much id info from me?

Can I get my friends to add money to my account?

I need more money in my account. Can I add more by transferring?

I have a charge for something I didn't buy.

I just replaced my phone so do I have to make a new account?

The card payment I attempted to make failed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you need to check my identity?

What is the purpose of requiring my identification?

I have a direct debit on my records that is strange and I need help.

Are SWIFT Transfers available at this bank?

I made a purchase and was charged at the wrong foreign exchange rate.

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

I want to see what this fee is on my card payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the identity check involved?

Is there any limits I should know about if I'm going to use a disposable virtual card?

When will I see my cash, since I already deposited my check?

My payment is taking a long time to go through.

Why am I not allowed to transfer money to my cryptocurrency exchange?

How do I know what my account is set to, I am paid in GBP?

ATM apparently not working?  Couldn't access funds in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the reason for needing to verify my identity?

Do you think you're asking for too much information about me?

My statement shows a strange direct debit.

I would like to verify my source of funds.

Will there be a charge for topping up by account with a SEPA transfer?

What should I do if I have used all of my PIN tries?

I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you think you're asking for too much information about me?

Why do you need all these details about my identity?

Will this app allow me to exchange currencies?

I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.

I was told to verify my identity, how do I do that?

Money that I have transferred hasn't arrived yet

Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent

I have a payment in my statement that is off

I got less cash at the ATM than I asked for. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't do the verification.

Why does my identity need to be verified?

Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

Why was I charged a fee for my withdrawal?

What fiat currencies are used with holdings and exchanges?

Will I be charged to top off my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you need so much id info from me?

What is the purpose of requiring my identification?

The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

I need to know why a money transfer is available.

I found a direct debit I would like to dispute

Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!

Can I change or hold different currency?

Hi there, I came across a problem with my top up and my money is missing, was there a system error?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the purpose of requiring my identification?

I don't want to use this method to identify myself.

Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

Where should I look for my PIN number at?

I thought it was free to make a withdrawal. So how much does it cost now?

Tell me more about getting a virtual disposable card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my account before the identity verification is complete?

Can you explain more about why should I verify my identity?

Could you please help me figure out why the seller has not received their money after I sent it.

How many days until my US transfer arrives?

Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.

Is there always a charge when withdrawing money?

Can I use my card to withdraw from my account?

Why would I get a decline message in a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My Identity verification hasn't passed yet is it possible to use my account?

If my identy verifacation hasn't gone through can I use my account?

Can I transfer money using the SWIFT service?

Would you give me a mastercard and visa?

What's the maximum amount I can top up my card with please?

If my card payment isn't working what do I do?

A transaction I did to my friend hasn't arrived yet, why?

I bought something and now I want a refund.

my card details could be stolen, as i didnt make these transactions

I no longer want to transfer funds, can we cancel that transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I have to give you my drivers license

I am interested in changing my personal details.

My wallet was taken and I see that someone is using my card!   Please help me!

Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

How can I tell if an AMT will take this card?

Is there a limit on how many times I can use a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is it required to verify my identity?

can I use my card before identity verification?

My balance didn't change after I transferred some money.

The wrong exchange rate was used when I purchased an item.

How can I tell if my card payment is reverted?

Is it possible to get a card outside the UK?

I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?

I would like to link my card to my account.

My card payment has the wrong exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my identy verifacation hasn't gone through can I use my account?

Can I use my account before my Identity verification has passed?

I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.

I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?

When will my transfer move from pending to confirmed?

I paid with card and I was charged a fee

Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.

May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?

I have a payment that hasn't went through yet.

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

Is it possible for friends to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can I use my card before identity verification?

I am still waiting for verification.  Can I use my account before I am verified?

I just have one additional card from the USA. Do you support that?

After inputting the wrong pin too many times, can you now help me unblock my pin?

Please help me figure out the reason for the odd withdrawal amount from my account?

Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?

What can I do if my card details where stolen from my car? I think they used my card to buy gas.

I have a strange transaction for £1 on my statement, what is that?

I believe I got a wrong exchange rate when I got cash.

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: which identity details are required

I would like to know why so much identity information is required?

My withdrawals were going smooth until I got declined today. What is going on?

My Bank is in Europe, how long will the transfer take?

I already paid to top-up but the funds aren't available yet, where are they?

I'm using the app and I noticed a payment that I didn't make.

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

What do you use to figure out the exchange rate for the card?

I was charged a fee when I transferred my funds, why?

Why is there an extra €1 fee in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain more about why should I verify my identity?

Why do you need to perform identity verification?

Can you tell me why I was declined from getting cash?

What does it mean when a transfer is "pending"?

I have been trying to exchange this for crypto but the app won't work could you please help me?

Why is allowance not being given to my beneficiary?

There are two of the same charges on my account.

I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

There is a cash withdrawal on my statement that I don't recognize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to go ahead and log in, although I have not been confirmed yet?

Why do you require identification documents

What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.

I did a payment but the app cancelled it.

How can I look at where my available cash is coming from?

Can I use a disposable virtual card for any purchase?

It's been some time since refilled the top-up.

I have a transaction showing multiple times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: do I need to verify my identity before I can use my card?

what are you going to use my identification details for?

Is there a way to use a cheque to top up my account?

How can many disposable cards can I have per day?

On the card that is coming, what's the tracking info?

Are there steps to see where my funds come from?

My card expires next week. How do I get a new one?

When can I expect my transfer to reach my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still waiting for verification.  Can I use my account before I am verified?

I don't want to give you all my identify details.

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

Can I use my American Express card to add money into my account?

Can you please disable my current account.

I need to know if you will accept my credit card.

My statement shows charges for things I never purchased. Were my account details stolen?

Do you offer a discount for those who perform frequent currency exchanges?

Has there been any activity on my card today?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I already use my account although the identity verification has not passed yet?

Can I go ahead and use my account even though my identify hasn't been verified yet?

What is the process when my card is due to expire?

I tried activation my card and it didn't employment

Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

What is this random charge of one pound doing on my account?

If I wanted to change my PIN, how would I do that?

I need to reset my passcode, this one isn't working

What is this withdrawal as I do not remember making it.

What do I need to do to exchange my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not verifying my identity.

Why do you need all these details about my identity?

There was a charge applied when I used my card.

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

the exchange rate on my payment was wrong

Can you please explain how to transfer money using the bank transfer process?

what is this extra charge with my purchase?

I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.

I have received my statement but I do not see my refund, why is that?

I was charged a transfer fee, why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you need all these details about my identity?

I don't want to give you all my identify details.

Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

Do you have the option for a disposable virtual card?

How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.

am afraid someone may have gained access to the info on my card.

When I bought something abroad, the exchange rate was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my account although the identity verification has not been accepted yet?

Can I go ahead and use my account even though my identify hasn't been verified yet?

What should I do if my phone is lost or stolen?

I had a payment reverted and would like to figure out why.

I want to top up by using a credit card, which ones do you support?

Help! I need to transfer something to China.

I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?

Can I use my American Express card with Apple Pay?

How long does it take transfers from Europe to complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why on earth do you need so much personal id info from me?

I don't want to use this method to identify myself.

When will my transfer move out of pending stage?

There is a strange card payment I don't recognise.

It looks like my card payment was sent back.

In the exchange and holding, what fiat is allowed?

I must make several disposable cards per day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why and how soon do I have to have proof of identity to you?

I don't want to use this method to identify myself.

My card is going to expire, what do I do?

The ATM machine would not give my card back

Is there a reason my payment is still pending?

The disposable cards, what are they for?

Are there restrictions to transfers to certain accounts?

Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I go ahead and use my account even though my identify hasn't been verified yet?

I would like to know why so much identity information is required?

new customer and filling gas for the first time today, not working,

Where can I find information about where my money came from?

What happens if a merchant doesn't accept  you payment?

Who can I speak with regarding a lost card?

Why did you charge me extra for withdrawing money?

My transfer failed, why did that happen?

Can I use google play as my primary app to Top up?

My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what are you going to use my identification details for?

I would like to know why so much identity information is required?

How do I replace my card before it expires?

Would I be able to top up as much as I can?

How can I edit my personal details in the app?

I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?

What can I do with a disposable virtual card?

Can I keep using my card after it expires?

I used my card to get cash then I was charged a fee that I shouldn't have been charged.

How can you assist me on topping up on bank transfers to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my account before my Identity verification has passed?

I don't want to give you all my identify details.

Why is it taking so long for my pending transaction to post as cleared?

I tried to make a payment with my card and it was declined. Why is it pending?

Can you tell me why my card payment was cancelled?

Can you tell me the restrictions for the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you need me to verify who I am?

Why do you need to perform identity verification?

There's a payment in the app that I didn't authorize.

Will you charge me more if I top up with an international card?

how can the money machine keep my card what do i need to do?

I have young kids. Can they use this service?

I made a mistake and performed a transaction on the wrong account!

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

How can my account have money transferred into it?

I did a transfer but the balance is the same.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know why so much identity information is required?

Why do you require identification documents

I want to top up from my Apple Watch, can I?

What is the procedure for me to get more cards on my account?

Which fiat currencies can I use through this app?

Can you please assist on my item that needs to be refunded?

Why did my card get charged twice for a transaction?

Where are the ATMs that I can use Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't want to give you all my identify details.

Why does my identity need to be verified?

How can I find an ATM that accepts this card?

I can't find the money I just added to my account.

I need to know where I can withdraw money.

What's the youngest I can be to open an account?

is it possible to top-up with google pay.

What locations allow me to withdraw money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you require identification documents

Why does my identity need to be verified?

My card isn't working at all. What happened?

I topped up recently and saw the money go through, but now it's just gone? What's going on

What currences are available for exchange?

The currency exchange for my purchase in foreign currency is incorrect.

If US cards have a top up charge, what is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you need to perform identity verification?

Why does my identity need to be verified?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

Help me figure out how to link the new card.

Help! I'm missing money, I deposited a cheque but its not showing on my balance.

What should I do?  My card has been stolen!

I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?

How can many disposable cards can I have per day?

I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.

I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my identity need to be verified?

I don't want to use this method to identify myself.

If I want a friend to top off my account, can they?

I don't recognize the direct debit payment from the app.

Tell me what I should do after my card expires.

If I live outside of the UK am I still eligible for a card?

For my account, how do I transfer money in?

I tried to get cash out of the ATM but it is taking too long

What is the charge for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This stupid system is not letting me prove my identity.

The app is not able to realize that it is me.

My cash withdrawal isnt showing on my account

Even though I added money ey to the card, I couldn't use it

What do I do if I see a transaction on my card that I don't recall making?

Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

Can I directly deposit my salary to this account?

can you tell me why my card was declined?

Why is top up not working if I use my American express with my apple pay?

I want to reactivate my card, I thought I had lost it but found it again this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my ID been verified?

Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.

2 weeks ago I ordered my new card.  It isn't here.  What should I do?

I was told I would be getting a refund but I have yet to see it

Why was I charged a fee for withdrawing money off my card?

I have a withdrawal waiting to go through.

How long does it take for a top up to be approved?

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

I think the exchange rate for the cash I withdrew wasn't correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app doesn't think it's me.

Is my PIN the same thing as my passcode?

What are all the fiat currencies that are supported for both exchange and holding?

I have a second credit card from the US. Will you take it?

My new card is here, what's the process for activating it?

I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

I think my phone was stolen. What can I do?

How can I top up my account by bank transfer?

I returned something to a  store but can't see my refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm still waiting on my identity verification.

The app is having trouble verifying my identity.

I bought something and I take issue with the exchange rate applied.

An extra fee has been added to my card payment is this correct?

I have a cash withdrawal that says it's pending, why?

Is the exchange rate the same on weekends as the weekdays?

I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?

I want to find out what happened to my new card?

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.

I want to give a second card for this account to my daughter, would this be possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to bring for identification?

i am under 18 and i am trying to verify my id. why wont it work?

There is a withdrawal on my account that I don't remember initiating.

My morning transaction needs to be canceled.

Will I need a new card or can I put my old card back into the app?

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

Why was I charged an additional fee when paying with card?

If I were to do a transfer, what is the rate for that?

I had transferred some money but the balance hasn't changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I unable verify my id?

i am under 18 and i am trying to verify my id. why wont it work?

I got some cash in the ATM but its still pending

Will my other US credit card be accepted?

I am sure I have plenty of money to transfer but my transfer is being declined.

Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.

I bought something and want the money refunded can I get some help with that?

I would like to edit my personal information .

It looks like the exchange rates on my card payment are wrong

At what age can my children use your service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's wrong with my ID? I can't verify it.

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

A fee that shouldn't be there is there after using my card!

Please tell me which fiat currencies you support.

Is there restrictions on where I can use my card?

Any extra charges for exchanging currencies?

my top up isnt there yet where do i find it

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

Where would I find top up by cash deposit?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

There is an extra $1 charge on my statement, why is that?

I'm pretty sure my top up is still pending.

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

How do I know how much money I will have when I travel abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my id verifying?

Can you help me with proving my identity?

Please tell me the steps to verify my identity.

I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?

I noticed that there's a payment on my card that's pending.

What is the dollar that I have pending on my statement there?

I want to op up my account by using bank transfer. How do I go about it?

Okay, I found my card, can I put it back in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having trouble with the app recognizing me.

If my funds are running low, will the app top up automatically?

I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.

I don't think the charges made when I had currency exchanged are right.

After purchasing an item I noticed the exchange rate was incorrect.

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I can't prove my identity.

There's a card payment with a name I don't recognize

I exchange my currency quite a bit.  Do I get an exchange price break?

My refund has not shown up on my statement.

My cash withdrawal was not entirely complete

Are there any top-up limits that I must follow?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i am under 18 and i am trying to verify my id. why wont it work?

I want to transfer money with my credit card.

Is it possible to obtain both a Visa and a Mastercard from you?

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

If I top up by transfer, am I going to be charged?

I do not like this, I made a simple transfer but I have an additional charge for doing so.

What fiat currencies can I use for holding and exchanging?

What is the reason why the transfer shows as pending?

I blocked my card by mistake, how do I unblock it?

I transferred some cash and it has not arrived yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app doesn't think that I am myself

I'm having a hard time proving my identity.

I tried to transfer funds to a beneficiary and was denied. Can you tell me why?

I refilled my account balance but got an error message.

Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

Could you explain why my card payment did not work?

What fiat currencies are used with holdings and exchanges?

How can I check for an unsupported merchant for my transfer request?

I have a top-up that's still pending and wanted to know about it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need help verifying my identity.

Why hasn't the app verified my identity?

I would like to edit my personal information .

I need to exchange my GBP to AUD, how would I do this?

Which foreign currencies do you accept for adding money?

I don't want to use this method to identify myself.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't have the means to prove my identity.

I am not sure but someone else might be using my card

My card will expire soon, do I need to order a new one?

I'm unhappy with the exchange rate your cash transactions.

Help! My account doesn't show any funds. Is transferring funds an option I can use?

When I got cash, my exchange rate was off.

Can another family member hold a card for this account in addition to mine?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My identity verification isn't working

Is my country's currency supported by your system?

I asked for cash but I did not receive all the funds

What is this strange payment in my account?

Why is my last cheque deposit taking so long?

I was trying to top-up and my credit card was declined. Can you tell me why?

When will my deposit post to my account?

How do I know if i need a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not sure how to provide my identity.

I need help proving that this is really me and to verify my identity.

I see a direct debit transaction that I didn't make.

Why am I being charged to transfer funds?

Which countries do you currently support?

I entered in the wrong PIN.  Please help me unlock my account.

My card has an expiration date, will you send a new one automatically?

Why is my card payment still a pending transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not recognized by the app.

I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!

Why are you charging me fees for using my card?

looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

Seems like my card payment has been cancelled

How long will a transfer take from Europe?

How long does a top-up take to go through?

What do I do if I already had a card with you guys?

I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.

I recently bought something abroad but the exchange rate is incorrect. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.

Can you help me get a disposable virtual card?

I keep trying to make a payment, but it doesn't work.

Are there cash machines where I can change my PIN?

I am not receiving the correct exchange rate on my card.

Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me verify my identification.

Can you tell me what the problem with my card is? It was declined at a restaurant today.

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

I was spending cash with my card and got a fee.

I accidentally made a payment to a wrong account. What should I do?

There is a direct debit transaction that I did not authorize

I sent payment with EU transfer and they still haven't received it. How long does it take?

What happened to the money that I deposited?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app is telling me that I am not me.

How can I go about transferring money to my account?

Is there anything to do because my phone was stolen?

I don't need to transfer anymore and I want to cancel it.

There is a fee from a transfer that is not supposed to be here!

Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.

Would it be possible for me to get a second card?

I have a strange transaction for £1 on my statement, what is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app won't identify me.

After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?

Why is my refund not visible on my statement?

I haven't received my transfer funds yet, where are they?

How come I got charged extra for withdrawing cash?

Can you tell me how I go about activating a new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

Why hasn't the app verified my identity?

I would like to know more about what a disposable virtual card is?

The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

I just noticed my transfer was declined and I don't know why. Can you help me?

why top up is not working even if I got my American Express in Apple Bay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me with proving my identity?

Where's the money from my transfer from Europe?

What do you do with all the identity information you're collecting from me?

I have a card payment which shows as pending

My account says a withdrawal is pending - why can't I take cash out of the ATM?

I'm still waiting on my new card to be delivered!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: app malfunctioning, does not know its me

Is there a fee for topping off by transfer?

i have used my card online before and wasn't charged, why am i charged now

I tried using my credit card with top up but it didn't work! I thought it was supposed to?

how come my withdrawal rate is wrong for my cash withdrawal

I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?

How long does it take to get a refund on something I bought?

The wrong exchange rate applied to my cash withdrawal.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't my ID be verified?

I am having some difficulty verifying my id.

Is my PIN the same thing as my passcode?

It looks like I was charged twice for a single transaction

How do I know what my account is set to, I am paid in GBP?

I would like for someone to tell me which fiat currencies that your company supports.

what is the leadtime for a new card to show up in the mail?

My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?

What is the foreign exchange rate you will apply?

I tried activating my plug-in and it didn't piece of work

What currencies can I not hold many in, if so what are they?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My identity verification is not working.

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

My wallet isn't showing my top-up, did I do something wrong?

Is it possible to access my phone from the hotel/

What is the reason for the extra fee on my statement?

am afraid someone may have gained access to the info on my card.

Explain to me how to verify the top-up card.

Why would a transfer to an account not be allowed?

Is there anyway to bypass identity verification?

Help me use American Express to add money to the account.

My transfer didn't arrive to the recipient

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take to verify my account?

Why hasn't the app verified my identity?

Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

When I tried to top up using my card, all of the money disappeared.

Can I have more than 2 disposable cards?

Please show me how my friend can send me money.

How can I check on the status of my new card?

How long does it take to verify a cash withdraw?

Why won't you let me name X as a beneficiary?

Is there a disposable virtual card option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

I don't have a way to prove my identity.

What forms of ID do you need for identity verification?

Can I use my account before the identity verification is complete?

What's the procedure with currency exchange?

Is there a way to see where my money originally came from?

I made a purchase but the exchange rate is wrong?

I lost my phone. Can I use my card without the app?

I got less cash than what I specified at the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I can't seem to verify my id?

Everytime I try to prove my identity it won't let me.

My transaction went through but I was charged a fee. Why?

What is the reason my top-up is still pending?

I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?

How much longer until I get my new card?

What can I do if my passcode won't work?

I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?

I don't know where the top-up verification code is.

I made a mistake and need to cancel a transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My identity can't be verified for some reason

The app does not believe that I am myself

The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?

How long does a payment show as pending before i should worry about it?

The company is no good, please terminate my account.

There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.

I must make several disposable cards every day.

What do I do if my payment was reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have no way to prove my identity.

The app can't verify my information for identity proofing purposes.

What currency can I use to pay for a top up?

Why is it necessary to verify the top up?

My cash withdrawal isnt showing on my account

The card payment is declined.  Please inform me why.

Why would a merchant revert a card payment?

Can I allow other people to top up my account?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Instruction: Given an online banking query, retrieve another query with the same intent