Question: Is there a way to track the delivery of my card?

After transfering some money my balance hasn't changed.

I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.

What can I do with a disposable virtual card?

I deposited a cheque with some money, but the balance hasn't changed.

I am traveling, what can I do to set up auto top-up?

How can I exchange USD and GBP in the app?

Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

Do you know the process how to activate my card?

I have a top-up that's still pending and wanted to know about it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take for me to get my card?

Can I change my PIN at any cash machines?

Can my account be topped-up by friends of mine.

What process should I use to transfer money into my account?

I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?

I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

Canceling my order is what I need to do right now.

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

Can you tell me where my funds come from?

Please help me unblock my pin which I put the wrong one too many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have not received my card and it's been a week, what do I do?

What's the expected wait time to recieve my new card?

Why do I see an extra £1 charge on my statement?

Why is top up not working for my apple pay app

I was charged twice for a few things this week when I only bought one. What do I do?

What can I do if my card details where stolen from my car? I think they used my card to buy gas.

What would I be charged in receiving a SEPA transfer?

I need to change my name, since i just got married

A false direct debit payment is showing in my app

Why was I charged a fee to transfer money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Has my card been lost in delivery?

Can I track the card that was just sent to me?

I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?

I just did a transfer, but don't see the money in my account. What's up?

My account is devoid of funds. Am I permitted to submit additional money via bank transfer?

I put some money in my account the other day but now its gone? Why is this?

Is there a reason why top-up needs verifying?

Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why haven't I received my new card yet?

Can I track the card that was just sent to me?

Why was I charged an extra fee when using the card?

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

I transferred money but the balance hasn't changed.

Why hasn't the app verified my identity?

what documents do i need to verify who i am

If my funds are running low, will the app top up automatically?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the expected wait time to recieve my new card?

Can I track the card that was just sent to me?

What caused my cash withdrawal to be declined?

My top up card needs verification and I don't know how to do it

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

How do I receive a disposable virtual card?

I did not receive my full withdrawal amount

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I add a card that I just found (again) to the app?

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

A direct debit payment I didn't do shows in my app

I've got a repeated tranasaction on my card.

I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

Everything seems fine with my account, so why did it decline my payment?

My card is expiring soon, How do I order a new card?

It looks like my top up didn't work.  Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got my card now, how do I make it show up in the app?

I have two of the same charges on my account!

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

How many physical cards am I allowed to have?

I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?

There's a cash withdrawal on my account that I didn't make

My card has been pending for a while, what should I do?

Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.

Will I get charged fees when I add money with an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I add my new card?

Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

I requested a higher amount for my cash withdrawal

How much does it cost for additional cards?

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

Why on earth do you need so much personal id info from me?

Can I add money to my account via bank transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I have a physical card can I link it?

I don't recognise a Direct Debit payment

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

How much does it cost to make transfers?

How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

I sent money to my family last Friday but they don't have it.

What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found my card again. Can I put it back into the app?

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?

My PIN has been blocked, what should I do?

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

I entered the correct pin but I still couldnt get funds.

Could you please freeze my card immediately?

Why would my transfer result in a decline message?

Can I use google play as my primary app to Top up?

How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me figure out how to link the new card.

I found my card! Can I link it back into the app?

Who can purchase a disposable virtual card?

Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.

Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.

I made a transfer and they haven't received the money I sent them.

What do I do if a transaction shows up twice?

I am inquiring about why there was an extra fee charged when I used an ATM.

Why have I not yet received my virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card arrived but I need to make it work in the app, how do I do that?

I just got my card.  It's not linked yet--how do I do that?

How long does it take for a pending cash withdrawal?

Please help me, there is a transaction in the incorrect account.

It looks like someone besides me ordered something with my card, what should I do?

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

How many disposable cards am I allowed to have?

I was given the wrong exchange rate when getting cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I reactivate my card? I reported it lost and found it this morning in my jacket.

I just got a card, how can I add it to the app?

Please explain the fee on a transfer I made.

I think I deserve a refunded on a certain item.

The app is showing a direct debit transaction that I did not perform

I wanted to know why i got an additional fee when i use my card.

Can I get paid for this in another currency?

I have two of the same charges on my account!

What are the steps for getting money from a friend?

I received the wrong exchange rate for an item i bought.

Hi something is going on with the app.  I see some payments I didn't make?

I am upset with your service.  Please delete my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to link a new card?

I found my card, how can I use it again?

I keep trying to make a payment, but it doesn't work.

How do you decide what the exchange rates are?

Why did I get declined when trying to get cash?

There are duplicate transactions on my account

How can I top up my card with another card?

Is there a reason my cash withdrawal was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I make my card show up in the app?

How do I link the new card that I just got from you guys?

There's a cash withdrawal I am certain I did not make

Please let me know how to place an order for a virtual card

What documents do I need to get together to verify my identity?

What does it mean if my cash withdrawal is pending?

I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.

Does Apple Watch support the topping-off of my account?

I need several cards per day. And I need to be able to throw away all of the cards I make.

What could the reason be that my payment card was declined?

Why is it taking so long for my pending transaction to post as cleared?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I have a credit card with you how I get set up to link to it?

I believe I got a wrong exchange rate when I got cash.

Will I be charged for exchanging foreign currencies?

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

I am seeing in the App a diret debit that its not mine

How long does a payment show as pending before i should worry about it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received my card, how do I get it to show in the app?

How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

Does it matter if I use Visa or Mastercard?

What is this direct debit in my statement?

I would like to know how to work out where my funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I put my found card back into the app on my phone?

I need a card reactivation, I had reported my card lost but I ran across it in my jacket.

Why did using an ATM cause me to be charged an additional fee?

I believe that a card payment I made was cancelled.

I bought something while traveling, and the exchange rate was wrong.

Why is there an uknown charge showing on my account?

I attempted to top up using my card, but now the money just disappeared?

Is there a problem with the payment that I see is still pending?

How can I exchange currencies in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.

I am just waiting on the completion of the transaction.

Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!

I have obtained the salary in GBP, will it need to be configured?

Can top ups be done from an apple watch.

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I link my card in the app.

In the app, how can I make it show the new card that arrived?

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

I topped up my account but the money isn't there now.

I was wondering if I could get a second card on this account? I would like my daughter to have one.

Can I check my recent refund in my statement?

I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?

I have an emergency and lost my phone.  I need help accessing my account.

How do I query a payment on my card? It looks like I have paid for the same thing twice.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've obtained the card, how do I enable it on the app?

I want to reactivate my card, I thought I had lost it but found it again this morning.

Why can't I get my top up to work in Apple Pay?

Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?

How do you determine your exchange rates?

I keep trying to make a payment, but it doesn't work.

I received less cash than the amount I specified in the ATM.

Can my password be reset if I do not have it?

The exchange rate was incorrect for this item I bought.

I want to start using my card, how do I activate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I link a new card to an existing one?

I received my card. How do I link it to the app?

Can you please explain why my beneficiary is not allowed?

I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

What documents do I need to get together to verify my identity?

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a new card and can't find where to link it.

Can you show me where to link the new card?

How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.

What do I do if I have forgotten my passcode?

Why can't my beneficiary access my account?

How do I know when my new card is going to arrive?

In what way can I use the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to reactivate the card I thought I lost but found this morning in my jacket?

I found my card. How can I put it into my app?

Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.

Is it possible to top up using a cheque?

I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.

Where can i exchange between GBP and USD

I made a mistake and did a transaction to a wrong account, can I cancel?

Why was I charged a fee for withdrawing money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to reactivate my card, I thought I had lost it but found it again this morning.

I would like to reactivate a card and wondered if that could be done?

i need help finding the auto top up option.

What is the virtual card and how can i get one?

If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?

Why can't the person I sent the money transfer to see it?

What happens when a payment is reverted?

Can you please explain why I was charged an extra fee for my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Okay, I found my card, can I put it back in the app?

I found my lost card. Am I still able to use it?

Why was my cash withdrawal given the wrong exchange rate?

I don't know where a direct debit payment came from

What should I do if my smart phone is lost or stolen?

How long until the transfer is reflected on my account balance?

I'm not sure where my phone is.  Can someone else use the app?

I believe my card has been compromised because of a strange withdrawal

My account is locked because I used the wrong pin too many times.  Please help.p

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received my new card.  Where is it in the app?

On my app I can see that a direct debit payment that I didn't do, appears.

I have to quickly transfer something to China. How long will it take to arrive there?

Why is their a charge pending on my card still?

I want to top up my account with a cheque

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I add a card back to the app?

How do I link one of your card that I already have?

I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

Please tell me the steps to verify my identity.

I have an unknown direct debit payment on my account

What are the acceptable currencies for adding funds?

Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.

Can I use my social security card as a form of identity?

What is the reason that my top-up is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Show me how to link the new card,

Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right

I added money but my top-up wasn't processed by the app.

What fiat currencies can I use for holding and exchanging?

I was charged and shouldn't have been charged when using my card!

Please tell me why I was charged additionally when I used the card.

Is there a top-up fee if you add money in USD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process to link the new card?

I'm pretty sure my top up is still pending.

Will I have to wait much longer for my new card to arrive?

I need to hold money, what currencies can I use?

Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.

Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

why and how soon do I have to have proof of identity to you?

I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found the card that I thought I lost, and I would like to reactivate it.

lost card found, want to put it back in app

ATM apparently not working?  Couldn't access funds in my account?

Where do I access the auto top-up function?

I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.

I would like to get help from someone in your customer service department with assisting me with activating my card.

Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.

I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any way to see my card in the app?

can I link a card of yours I already have?

I deposited cash this morning, but it is not yet available.

My salary comes in GBP can I change my options somewhere?

What happens if the ATM gives me the wrong amount of money?

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received my card. How do I link it to the app?

I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?

How do I exchange currencies using the app?

How do I troubleshoot when contactless doesn't work?

I have questions about how to transfer money to my account.

I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??

Why does my statement show various transaction times?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I link my new card?

I want to reactivate my card, I thought I had lost it but found it again in my jacket.

I do not need GBP, I need AUD, how do I convert it?

Can I get a new card even though I am in China?

What happens if a merchant doesn't accept  you payment?

Which documents do I need for this identity check?

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

Help me. My transfer was declined. How could this happen?

I was removing a dollar amount from my account and now don't have access to my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I make my card appear on the app?

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

How can I fix my bank transfer to show up on my bank account?

How old does my daughter have to be to open an account?

How long does it typically take for a pending ATM withdrawal to clear?

I can't seem to get my virtual card to work.

Can I track when my card will be delivered?

Close down my account.  I don't like your service.

I would like it if I could get an item refunded

Can you tell me about these disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was able to find my card. How to I go about putting it into my app?

I have a card that was deactivated can I reactivate it?

There are automatic debits on my account that I did not make.

Can I top up my account with Google Pay?

How many times can I use my disposable card?

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

What are my bank details so I can do a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: lost card found, want to put it back in app

What if I want to add a card I already have to the app?

Which flat currencies are supported for holding and exchange?

My payment is in the app but hasn't gone through yet

Which fiat currencies can I use through this app?

What are my payment options for topping off my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a card that was deactivated can I reactivate it?

Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.

Is my account able to be topped up by my friends?

Which foreign currencies can I get transferred into my account?

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

I am not comfortable verifying my indentity.

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

Can I set up to my account to automatically top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found my card, how can I use it again?

I would like to link my card to my account.

Can you tell me where I can withdraw money?

Who can have access to top up my account?

Salary in GBP has been received. Does it need to be configured into another place?

Help me figure out why my transfer was declined

Why have I been charged a fee for transferring money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You sent me a card and now I want to link it.

I found my old card. Can I link it back into the app?

How do I get a refund for an item I bought?

Why is my card payment still pending? It should have gone through already.

How long does it take for me to get my new card?

I got the incorrect amount of money given to me from my account

Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I need a new card or can I put my old card back into the app?

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

Am I allowed to carry an additional card?

How can I the person see my money transaction?

Even though I added money ey to the card, I couldn't use it

Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

I got less cash because of the exchange rate.

I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?

Is there any way to know how the transaction got on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found my old card. Can I link it back into the app?

I already have a card and want to link it

Will the card be a Mastercard or a Visa?

Why am I being charged for the same thing twice?

Can my salary be received and transferred to my current currency in my country?

Why was I charged extra on my last UK pound to Russian ruble exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't see my card anywhere in the app.

I want to reactivate my card, I thought I had lost it but found it again in my jacket.

Is there a limit to how much I can top-up?

What do I do if I got the wrong amount at the ATM?

How can I trade currencies with this app?

Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?

Can you tell me what the exchange fee is?

What's the phone number to freeze a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I link the new card that I just got from you guys?

I want to reactivate my card, I thought I had lost it but I found it.

My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?

I used an ATM and wanted to know why I was charged an extra fee.

Hi there, I came across a problem with my top up and my money is missing, was there a system error?

Someone has taken my phone from my hotel room!

Is identity verification required for me to use my account?

Do you have a children account available?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found my card, am I able to put it back into the app?

Card has been received, how will it show up on the app?

Hi, I have an apple watch. How do I use it to top up my card?

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.

How can I exchange currencies with this app?

What is the maximum number of transactions I can do with a disposable card?

Why is my withdrawal from the ATM still showing as pending?

What does it cost to receive a SEPA transfer?

I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to reactivate my card, I thought I had lost it but I found it.

Can I link my card I previously received?

I tried to do a transfer but I got a message that it was declined.

I made a payment and it appears it is showing twice

What do i do if the exchange rate was wrong for the item i bought overseas?

How do I go about exchanging currencies with this app?

A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

I have two of the same charges on my account!

I would like to know how my friend would be able to send me money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?

I found the card I thought I lost this morning. Can I reactivate this card?

I noticed that there is a withdrawal in the app that is not mine.

I need to change my name, since i just got married

How can I activate my new card? I didn't recieve any information with it about how to do so.

I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.

Can I use my bank account to send me more money?

I don't know why my card payment did not work

What is the process for activating my card and using it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to reactivate a card and wondered if that could be done?

I was charged more than once for a card payment I made.

What is the charge for paying with my card?

What is this extra fee that I got when I used my card to pay?

How long should it take for a transfer to go through? I have been waiting a while.

I want to top up my account with a cheque

How long does it take to verify a cash withdraw?

can my husband open an account and transfer money

I did a transfer but it is still pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can I link a card of yours I already have?

Why are all my card payments being declined?

Is it possible to access my phone from the hotel/

There are duplicate transactions on my account

I want to use auto top-up. Is there a limit?

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

How can I get my money back for a payment i didnt make

Can I add money to my card automatically during a trip?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought I lost my card but I found it today, so I would like to reactivate it.

I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

What countries are you issuing cards for?

Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?

To deliver to the US, how long will it take?

How do I get my card back after the ATM swallowed it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have one of your cards, but I don't know how to link it.

Can you tell me how to get my card on the app?

I want to have multiple currencies in my account if possible.

How fast can I transfer something from China?

Can you please tell me why my transfer failed?

Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!

I submitted a transaction but it was for the incorrect account.

Can I have money in more than one currency in my account?

Help! I made a transfer in error and need to cancel it before it's complete!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I link an existing card?

My son has just turned 13, is he old enough for an account?

I used my card top-up but all of the money is missing.

There's a possibility that my card was compromised.

I need to know where I can withdraw money.

Do you charge a fee for adding money in USD?

I bought something in another currency, but the exchange rate was incorrect.

My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?

I want to have multiple currencies in my account if possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to link the card i just got?

I want to link my new card. Can you help?

I heard you have virtual cards. How do I get one?

Do I need to go to a physical bank to change my PIN?

My balance didn't change after I transferred some money.

How old does my daughter have to be to open an account?

Does it cost extra to send out more than one card?

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

Something is wrong with my top up and I can't see it. How do I find it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do to link my new card?

I would like to re-activate my card, it was previously reported  lost but I found it this morning.

Please explain to me how to know where my funds are from.

What sort of restrictions are there for the disposable cards?

What is the process for getting an actual physical card?

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I already have a card and want to link it

Will it cost extra to add money to an international card?

Why hasn't my account updated to reflect my current balance?

What fiat currencies are used for exchange?

I tired but an unable to activate my card.

How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?

Please explain how I use the disposable cards?

I have a disposable card, how many transactions can I make?

May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.

How do I add an existing card to the app?

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

What is the process for setting up and account for my child?

I am having some difficulty verifying my id.

Does the exchange rate change each day for purchases? There is a different rate on my purchase.

Why is it saying my card payment is declined when I made it?

Why isn't the recipient seeing the transaction? I just sent the money.

I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to get my new card linked?

The ATM wouldn't allow me to withdraw money

I usually don't get charged for transfers, why was I this month?

Can you explain why the ATM is giving me less money than what I asked for?

Although I am not located in the UK area, may i still receive a card?

Do I need to do something to get a new card once it expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to re-activate my card, it was previously reported  lost but I found it this morning.

I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.

The bank charged me fees for withdrawing cash!

How come my refund hasn't appeared on my statement?

Please tell me why the same transaction is showing up on my account more than once.

Why was I charged for transferring money?

I seem to be unable to make any transactions.

Will you charge me for topping up with a European card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i get the card linked

Should I be seeing a fee applied for my money transfer?

Am I allowed to use different currencies?

Why do you need to perform identity verification?

I transferred money, but I think I've been charged a fee for it?

Last week I put a cash deposit into my account and it is still isn't there.

I did not receive my purchase, how do I cancel it?

I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I add my new card to the app?

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

What does it mean if my cash withdrawal does not show up properly?

Why is my friend not getting a transaction arrival yet?

I am using the app, and I see cash withdrawals that I did not authorize.

How can I receive my salary in another currency?

Can you tell me what this fee is on my statement?

Do I need to do anything? My phone was stolen yesterday.

I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

Hey, I have my card, how do I get it to show in the app?

Someone might have had access to my card.

What kind of businesses will take my card?

Can I have a spare card for this account please?

I am seeing in the App a diret debit that its not mine

Tell me the currencies that you support.

Can I use the apple watch to make a top-up?

I deposited some money, but the balance has not changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do I get my card to show in the app?

What do I need to do to link my new card for my account?

Can you please tell me how long it takes for the transfer to be available.

I am from X but am traveling to Y - how do I get currency for Y?

What do I need to do in order to get a new card?

I lost my card and need a new one, will it cost me?

I just deposited cash to my account and can't find it!

I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found the card I thought I lost this morning. Can I reactivate this card?

Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.

In my app, a direct debit payment that I didn't do shows up.

How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.

The exchange rate on my payment doesn't look right

The amount of cash I received did not match the amount I requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just received a new card, where do I go to link it to my account?

My card hasn't been working when I try to use it.

I'd like to get a refund for something I bought, is that possible?

I was charged multiple times for one purchase

Can you elaborate on why I have an extra charge just for transferring?

There is a direct debit payment that I did not make.

Why hasn't my transaction arrived to my friend yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I activate a card in the app?

I need to make a purchase online, where is my virtual card?

I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?

Will the transfer show up in my account soon?

It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.

Why is there some cash that I did not deposit in my account?

Why is this fee being charged to me after using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to link my new card. Can you help?

I found my lost card. Am I still able to use it?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

you got the exchange rate wrong for my cash withdrawal

What countries have access to this service.

Will I get charged for topping up with an international card?

The wrong account was used during a transaction.

Can you tell me where to go to get a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need some help linking my new card.

How do I add the card I just received to show up in the app?

I'd like to know how transferring my money into my account works.

how come when i asked for 100 it only gave me 20.00 in the app

If my card is going to expire this month, do I need to order a new one?

My statement does not reflect that a refund has been issued

I recently bought an item using my card and I was charged an extra fee why is this?

Can I use your app to exchange USD for GBP?

I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!

I topped up and now my money is not there anymore! What happened to it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a new card, how do I link it?

My new card isn't in my app, how do I get it in there?

Do you have a tracking number for the card I was sent?

The ATM is showing it gave me the money I requested but I didn't get that amount.

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

I can't use the app because I got mugged yesterday and they took everything. Please help.

What kind of fee is there to top-up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

I would like to reactivate my card that I previously reported lost. I located the card this morning.

I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.

I think someone stole my card because I can't find it.

There is a fee for a transfer, please explain that to me.

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

I only have one other credit card from the US. Do you accept that?

Is it possible for a friend to personally send me a payment?

I need a list of currencies you accept for exchange.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a card reactivation, I had reported my card lost but I ran across it in my jacket.

I found my card! Can I link it back into the app?

What are the requirements to open an account for a minor?

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

ATM apparently not working?  Couldn't access funds in my account?

I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right

The machine only paid me a hundred when I wanted 20

Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hey, I have my card, how do I get it to show in the app?

I just got my card.  It's not linked yet--how do I do that?

I have duplicated transactions on my statement

Will money be added automatically when necessary?

What to do if my card is about to expire?

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

How can I get my money back for a payment i didnt make

Where is my refund? it appears to be missing.

Is there a way you can have money from a purchase I made refunded to my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my card into the app?

How do I link one of your card that I already have?

Can I use my virtual card to complete transactions for memberships?

I did not receive the right amount of cash I requested

Is there a limit on the number of times I can use a disposable card?

How do I unlock my account after typing in the wrong PIN too many times?

I have money in a foreign account that I want to send to this account.

I just got a new card how do I get it to start working?

Which fiat currencies are supported by you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found my card in my jacket this morning, so can I reactivate it?

Help me access the card I already got so I can information from it.

Please explain to me the process of getting a virtual card.

There's a payment that isn't mine on my app

why are all my identity details required

I want to top up by card, what do you support?

Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.

Is there a top-up limit that I have to stay under during a given period of time?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where in the app do I link a new card?

I found my card that I thought I had lost, I need to reactive it, please help.

Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?

I tried to make a transfer and it failed.

What's the process for topping up my card?

Foreign currency rates were put in wrong at an ATM i used.

Can you help me get a disposable virtual card?

How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.

My app says I withdraw money from my account from an ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please reactivate my card?

Why is this fee being charged to me after using my card?

What should I do if I don't know my password?

On my disposable card, is there a transaction limit?

Hi! What documents can I use to verify my identity?

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I add the card I just received to show up in the app?

I found my card that I thought I had lost, I need to reactive it, please help.

Show me the amount of transactions I can do with a disposable card.

What are the details of disposable card limitations?

Its been 3 days, How long will my transfer take to get to my wallet?

I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

My statement indicates I made a payment to an unfamiliar merchant.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I recently reported my card as missing/lost, and I just found it. Can I still use it?

My card has been found. Is there any way for me to put it back into the app?

I just got married and need to change my name on the account

Is there a function where I can top-up automatically?

Can you unblock my account?  I entered the PIN wrong.

What do I do to lock my phone after losing it so my account isn't accessed

What is the function of the disposable cards?

can you tell me why my card was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card has been found. Is there any way for me to put it back into the app?

I found my card. How can I put it into my app?

why and how soon do I have to have proof of identity to you?

I accidentally exceeded my PIN tries.  Please advise.

How do I get started when I get my card?

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

Is there a way to track the new card you sent me?

Why am I being charged for transfers? Are they not free?

The ATM is messed up. It gave me less than I wanted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I link the new card?

I need to find the card I received in the app.

Can I wait for you to send me a new card when mine's about to expire?

I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.

I see some transactions that I don't recognize.  I think someone stole my details.

Can I change my PIN at any cash machines?

app malfunctioning, does not know its me

What's the procedure for getting a card?

Why are there additional fees for transfers?

Why was I blocked from withdrawing from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I add my card to the app once I get it?

I have not received the completed transaction.

I transferred money, but I think I've been charged a fee for it?

What is the expected delivery date of my card?

can you top up your account automatically

If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

Are there any express fees if i want my new card faster?

I am interested in a Visa or Mastercard. Do you offer them?

Is it possible to exchange USD and GBP on the app?

Help my find the verification code on a top-up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to link my card to my account.

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.

There was a limited amount of money available at the time of my transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to reactivate my card that I previously reported lost. I located the card this morning.

My new card isn't in my app, how do I get it in there?

I have a top up card. Where is the verification code?

Is there a way I can get my card expedited?

Does the app allowing exchanges between USD and GBP

I still have not received an answer as to why I was charged $1.00 in a transaction?

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

I bought something and received it, but the payment went back to my account. Is the seller okay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me access the card I already got so I can information from it.

I got a card, how do I get it in the app?

I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.

Can I select my card scheme or do you choose it for me?

Can you tell me where  can change my PIN?

Am I able to get a refund for something I bought?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I re-link a lost card with the app?

My new card isn't in my app, how do I get it in there?

The card payment I attempted to make failed.

How do I get a disposable virtual card as well?

My phone got stolen, how can I use the app?

I would like to get an account for my child.

I tried to make a top-up and it was canceled, why is that?

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received my card, how do I get it to work in the app?

I just got my card.  It's not linked yet--how do I do that?

I am not satisfied with your company.  Close my account.

Is there a way to set up an auto top-up?

With one disposable card how many transactions can i do?

The payment for the card did not go through

My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?

Can I use a credit card from the US to top up?

I topped up last night but don't have any funds, why not?

the exchange rate I got for cash was wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I put my old card back in the app?

Now that I have my card, how do I connect it to the app?

Can someone please help assist me by explaining to me why my pass-code is not working?

I see a direct debit charge that I did not approve

I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!

Can I only top-up digitally? Or could I use cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I see my card in the app?

HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?

How long does a transfer from the US take?

something is wrong with my exchange rate charge

I would like to get additional physical cards at this time

Why hasn't my cash arrived from a deposited check?

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I deactivated my card but would like to reactivate it.

how long does it take to transfer money, my retailer is waiting

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I got cash abroad and the exchange rate applied is wrong

I recently transferred money to my account when will it show up?

Is there a way to lookup where funds came from?

I need to know which flat currencies are supported by you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I reactivate a card?

I need a hand here, I need to top up cash.

I need a list of currencies you accept for exchange.

Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.

Does Apple Watch support the topping-off of my account?

Are there discounts for frequent currency exchanges?

What is the virtual card and how can i get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found my card that I thought I had lost, I need to reactive it, please help.

I found my card. How can I put it into my app?

Under what condition will my payment revert?

Can you help me with proving my identity?

Can you please explain why the exchange rate for the item I bought is wrong?

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

I thought you guys offered free transfers. Why was I charged?

What do I have to do to get the contactless to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to add a new card?

The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?

I received a different amount of cash than what I entered.

Is there a charge for topping up by card?

My payment didn't work and the money is in back in my account.

I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?

So my top-up failed, could you tell me why?

A transaction I did to my friend hasn't arrived yet, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

I found my card! Can I link it back into the app?

Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.

The top-up verification code is not visible.

How does a bank transfer for topping my account work?

Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.

I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I add a new card?

I just got a card, how can I add it to the app?

I don't know where the top-up verification code is.

I want to transfer money into my account

I made a transfer but my balance hasn't been updated

What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.

I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.

I think my account has been hacked there are charges on there I don't recognize.

I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how to get my card on the app?

Where in the app do I go to make my new card show up?

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

I have a fee showing from last time I used my card.

The money has not yet been placed in recipients account.

Can someone assist me with updating my account details with changing my last name?

My payment did not go through because the app reverted it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found my lost card. Am I still able to use it?

I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?

I think there has been a mistake with my transfer

What is needed for identity verification?

what do i need to have with me to activate card

If my funds are running low, will the app top up automatically?

Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.

Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?

Does Apple Watch support the topping-off of my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What if I want to add a card I already have to the app?

Card has been received, how will it show up on the app?

I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

I was charged more than once for a card payment I made.

How long will my most recent transfer take to go through? The recipient needs the money urgently.

I need a disposable virtual card. Please tell me how to order one.

I withdrew cash but it still shows as pending?

Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I add a new card?

If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

Do I get charged if I top up with my European bank card?

I put my check in the bank, but I haven't gotten my cash yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my card on the app?

Could you please tell me why my card payment didn't work?

Could you tell me the fiat currencies that you work with?

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

Is there any limits I should know about if I'm going to use a disposable virtual card?

I've made a bank transfer but the money doesn't seem to be in my account.

What if I need my salary in another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you show me where to link the new card?

How do I add an existing card to the app?

When can I use money sent to my account?

How do I get my cash withdrawal to show?

There was a charge applied when I used my card.

Are there restrictions on disposable virtual cards?

How is my ATM deposit not available yet?

What steps do I need to get another card?

What's your refund policy if I bought an item from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got a card, how can I add it to the app?

I received a refund, however I cannot see it in my account

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

Any place that takes Mastercard would be fine.

It's been a couple days how much longer do I have to wait for my transfer?

I am trying to exchange AUD for GBP, how do I do that?

Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

How can I check to see where my funds come from?

Is the 1 pound charge going to be reimbursed on my card?

My card will expire soon, When do I need to order a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I link the new card?

I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?

A payment shows up on the app that I never made.

How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?

Someone might have had access to my card.

My account was charged twice for one purchase

Can I order a new card?  Mine is about to expire.

A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I link a new card in the app?

If my card was lost or stolen can I re-link it?

I got a message that my transfer was declined.

Are there any ATM's near me that accept this card?

Was there a number to track that I could get?

Are there any charges for using a bank card to top up

What do I do if I still have not received my new card?

I asked for cash but I did not receive all the funds

I need assistance with activating my new card.

How long before transferred money shows up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my card was lost or stolen can I re-link it?

I was only given $20 after trying to withdraw $100

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

I can't figure out why I haven't gotten my cash, when I already put the check in the bank.

Can I use my account now, even though my identity verification has not gone through yet?

What are the restrictions on auto top-up?

The currency exchange for my purchase in foreign currency is incorrect.

can i add funds  with a card from the united states

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I scan my card?

Where in the app do I go to make my new card show up?

I'm not in the UK, but can I still get a card?

Are there any fiat currencies that you will not work with?

The expiration date for my card is coming up, how do I get a new card?

Why is this not letting me exchange crypto? I need help making this transaction go through.

I was only given $20 when I tried to get $100

Can you please tell me how long it takes for the transfer to be available.

i did not get any money but still was charged

How come I was charged an extra fee when paying with the card?

My cash withdrawl has the wrong rate of exchange.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to find the card I received in the app.

I found my card. How can I put it into my app?

There has been a payment  in the App that has not be done by me.

Any chance of getting the card outside the UK?

Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.

What is the wait time for delivery to the US?

Why does it still charge me even though I was unable to withdraw money from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I link your physical card

How do I reactivate a card I thought I lost?

Can you tell me why my credit card was declined while trying to top-up?

This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!

Can you explain to me why a top up would be reverted?

While abroad I got cash, and a wrong exchange rate was applied.

Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I already had a card with you guys?

May I reactivate my card? I previously reported it lost, but have now found it safe and sound.

Why did my top-up not get approved this time?

Why do I have two charges It should only be one charge?

Will I be charged for adding money using an international card?

How old do my kids need to be to use your service?

What are the restrictions of the disposable cards?

why does my statement contain an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I reactivate my card?

I got a card, how do I get it in the app?

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

why can't my beneficiary make transactions?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

How do I find out how or where this transaction on my account came from?

Is there an alternative to a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to reactivate my card, I found it after thinking it was lost.

If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

Can you change the rate for the item I bought in a different currency as it is wrong?

I am not able to make a purchase because there is an issue with my card

I'd like to open an account for my children. How can I do that?

I'm trying to take money from my account but its not letting me. Help!

How simple is it to transfer money into my account?

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I add an existing card to the app?

Can I link my card I previously received?

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

How can I get a virtual card for a one-time transaction?

Why did my card get charged twice for a transaction?

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

Why hasn't arrived yet a transaction I did to my friend?

What do I need to do to perform identity checks?

Unable to complete transfer, states 'declined'

where is the code for verifying the top up card?

my card details could be stolen, as i didnt make these transactions

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?

I didn't see any reason why my transfer was declined. What gives?

Can you send me a Mastercard, instead of a Visa?

Where can I see where my funds came from?

What are the fees for using a European bank card?

Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.

How long does it take to prove my identity?

I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got my card.  It's not linked yet--how do I do that?

I want to link to my card card with you, how?

Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.

Why do I have two charges It should only be one charge?

What are the policies of disposable cards?

Help me!  I don't know what my password is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to reactivate my card, I thought I had lost it but found it again in my jacket.

if i found a lost card can i put it back in app

I tried to pay through my account but the payment is not going through. What's going on?

My Virtual card was rejected for a car rental. Why?

I don't understand why you want so much of my personal info.

How much does it cost to exchange my balance into a foreign currency?

I contacted the seller and he won't respond.  Please just refund me my  money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: May I reactivate my card? I previously reported it lost, but have now found it safe and sound.

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

There's an error in regards to the exchange rate for an item I bought.

Where do I find the verification code for the card I'm topping up?

I want to get my hands on one of those virtual cards!

What is the procedure for me to get more cards on my account?

I want to top up by transfering accounts, What do I do?

How many digits identify the top-up verification code?

I wanted to know about a pending dollar that is on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a card, how do I get it in the app?

Why did the cash deposit not show up in my account?

I am seeing in the app, some cash witdhrawals that I did not authorize.

I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

I just got married and I need to change my name

Canceling my order is what I need to do right now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.

What do I need to do to link my new card for my account?

I want to know how to transfer money with my credit card

I would like to be assisted with the activation of my card.

I tried to make a transfer and it failed.

I just did a transfer, but don't see the money in my account. What's up?

Got only $20 when I tried to withdraw $100.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do I link an old card?

How do I link one of your card that I already have?

Why is there a €1 charge on my statement?

Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.

How do I transfer funds if I am paid in GBP?

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

Why is it necessary to verify the top up?

How do I get my card back quickly from a bank machine that it?

Is there a fee for making a payment? If so, let me know why.

I've just been married and need to update my name

Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My new card isn't in my app, how do I get it in there?

Is there a way to link cards if I have one of yours?

A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.

Why was I charged a fee on a cash withdrawal?

What types of fiduciary currencies are supported for tenure and exchange?

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

Is there a transaction limit on a disposable card?

I think the exchange rate is wrong for my ATM withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I link one of your card that I already have?

My card is no longer lost. How do I enter it back into the app?

Is there a top-up fee if you add money in USD?

My card is stuck in an ATM machine, how do I get it back quickly?

Can I get a physical card for free, or is there a charge?

I can't use the app because I got mugged yesterday and they took everything. Please help.

How to I switch my money for the money used in another country?

Help! I made a transfer in error and need to cancel it before it's complete!

I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.

How long does the "pending" period of a transfer take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to link to my card card with you, how?

How do I reactivate a card I thought I lost?

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

What method do you use for the exchange rate?

Do you know how I can verify that I did a top-up to my card?

I need to change my personal details in my account.

Is there a charge for cash withdrawals? I always thought it was free.

For adding money, which currencies do you accept?

Is this app capable of exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?

I would like to know which fiat currencies are recognized by your organization.

Is there an age limit to get an account?

I tried pulling out money at the ATM and it gave me an incorrect amount back.

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

My phone was stolen, what should I do first?

How can I find the source for my available funds and money?

I am afraid to give you all my identify details.

What are the countries that you operate in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found my card. How can I put it into my app?

Card has been received, how will it show up on the app?

I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?

Will you tell me how I am supposed to use the disposable cards?

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

Your exchange rates are coming from where?

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

What type of fiat currencies do you support?

Why am I being a charged for using my card?

What currencies and methods can i use to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I link a new card?

How do I make my card show up in the app?

In the App I see a payment that is not mine.

I still want to use my account but haven't verified is that OK?

What is the estimated wait time for transfers from the US?

I have made a recent check and cash deposit that isn't reflected in my balance.

how can i transfer money from american express card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found my card! Can I link it back into the app?

How do I make my card show up in the app?

I no longer need AUD, I need GBP instead, how can I make this happen?

I still do not see the cash deposit in my account from last week. Why?

How do I use my card if I lost my phone?

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

How many times can I enter a wrong PIN before it is blocked?

When will the check I deposited post to my account?

My purchases from this morning still have pending payments.

Is a bank transfer acceptable for topping up my account?

Why are the things I bought earlier today still showing as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: help me link my card

I want my card I just received to show up in the app. How do I do that?

Why isn't my refund showing up in my statement?

Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?

I've been waiting since Friday, where is my money?

I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?

My last ATM request did not go through due to a declined card. Please cancel the request on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Card has been received, how will it show up on the app?

In the app, how can I make it show the new card that arrived?

Is it possible that my card payment was reverted?

How do I switch to a different currency?

My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?

I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

How long does it take for money to transfer as my balance hasn't been updated

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

How can I put more money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do to link my new card for my account?

How do I reactivate a card I thought I lost?

A payment shows up on the app that I never made.

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

Why hasn't the money transfer arrived yet?

Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

Is it possible to access my phone from the hotel/

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Now that I have my card, how do I connect it to the app?

Where in the app do I go to make my new card show up?

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

The rate of exchange for my cash withdrawal is wrong.

Where is the top-up verification code located?

I'm not sure where my phone is.  Can someone else use the app?

I will be traveling.  Can I add money automatically?

I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I add a card to back into the app?

I want my card I just received to show up in the app. How do I do that?

I'm supposed to be getting a refund but it hasn't shown up, now what?

I live in the EU, can I get one of your cards?

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

I'm confused ass to why my contactless is not working.

Why am i being double charged for something?

I have a transfer from the US, How long is the wait?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I make my card show up in the app?

My card is no longer lost. How do I enter it back into the app?

Why is my balance still the same after a cheque deposit?

I tired to get cash in the ATM but it was cancelled

I made a bank transfer and the balance hasn't updated yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want my card I just received to show up in the app. How do I do that?

Is there a way to link cards if I have one of yours?

I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!

Could you please freeze my card immediately?

I have a duplicate payment on my account

why has a transaction to a friend been delayed?

What does it mean if my payment has been reverted?

Can you transfer money to your card by bank transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I activate and link my new card?

Can I link my card I previously received?

How can I obtain a disposable virtual card?

how much does it cost to add money to my card

I have made a recent check and cash deposit that isn't reflected in my balance.

Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.

from where are coming your exchange rates?

I added money through a bank transfer and it is not showing in my balance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I link my card I previously received?

If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

My credit card did not go through. Can you see if it has insufficient funds?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

My top-up hasn't gone through, what happened?

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

I payed with the card and there was an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where in the app do I go to make my new card show up?

I am from X but am traveling to Y - how do I get currency for Y?

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

I requested money from the ATM and it didn't give me as much as I requested.

I tried transferring money to a beneficiary, however, I was unsuccessful.

What are my options for holding money in multiple currencies?

Can I transfer my paycheck to the account?

Can I transfer money to my account with the app?

Do you support changing the currency I use?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to link cards if I have one of yours?

I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

Why does my transfer keep generating an error message?

I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?

I cannot seem to buy something online with my card? the payment comes back, what's going on?

Can I get paid for this in another currency?

Is there anything to do because my phone was stolen?

Why is my beneficiary not being allowed to get payment services?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I reactivate a card I thought I lost?

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

What systems do you have in place for my security when using my card for everyday purchases?

How to receive transfers from my employer when I get paid in GBP?

Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.

I tried topping up using my card, but the money is gone?

My card was declined at a restaurant today and I am not sure why.

When does my transfer from the US arrive in my account?

There is a direct debit payment I don't recognize.

If I get a transfer from Europe, how long until it is in my account?

I think someone stole my card because I can't find it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: found card, how to put it back in app

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

Is there a fee for adding funds with a credit card?

My payment is in the app but hasn't gone through yet

I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

I have an unfamiliar direct debit in my statement.

My money didnt go through after I transferred.

There is a direct debit patentp that I haven't authorized.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is no longer lost. How do I enter it back into the app?

In the app, how can I make it show the new card that arrived?

I transferred some cash and it didn't arrive

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

I have a payment in my statement that is off

I would like to get a few more physical cards.

Which fiat currencies are supported by you?

My account was charged twice for one purchase

I used an ATM and there was an extra charge.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i go about linking a new card?

In the app, how can I make it show the new card that arrived?

Will there be a cost if I exchange currency?

How come I got blocked for entering wrong pins?

I got money overseas and the exchange rate was wrong

Why did my money disappear when I topped up??

I used my card to top-up but the money is gone!

Why didn't my transfer get to the recipient?

Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.

Can you tell me which cards and currencies are supported?

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

Instruction: Given an online banking query, retrieve another query with the same intent