Question: Will I be charged a fee for a SEPA transfer?

Is there an issue with my card payment as it has not gone through.

Can I go ahead and use my account even though my identify hasn't been verified yet?

My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?

I have the cash already, my account still shows up as pending.  How can my account be still pending?

my identity hasn't been verified and i can't edit my details, what's next

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee to top up by bank transfers?

Why is my cash request and the amount I received different?

My transfer to a beneficiary did not go through.  Why?

I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?

The currency exchange rate was wrong for a purchase I made.

Can I use my American Express card with Apple Pay?

My refund isn't showing up on my statement.

I am waiting for the money to enter my account. How long does it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the handling fee for transfer?

Please tell me why the same transaction is showing up on my account more than once.

Are purchases returnable for full refund?

My accounts been charged a payment for something I didn't make.

How long will it take for my money to be deposited?

What are the fees imposed when I make a transaction?

European bank card for top up will come with any extra fees?

The app is showing a cash withdrawal that I didn't make.

How long should I wait for the card to arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are you going to charge me to collect the money?

I'd like to make a SEPA transfer to my account, but will I be charged?

I have my card now how do I activate it?

How can I find out about an extra fee on my statement?

Can I have a tangible form of my virtual card.

Can I track the card that was just sent to me?

I want to use my account before identity verification

I'd like to know where my funds come from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the charges for recieving SEPA transfers?

What is the strange cash withdrawal on my statement?

For the identity check, do I need any kind of documentation?

why hasn't a transaction to a friend cleared yet?

I did not receive the right amount of cash.

Could you please tell me why my card payment didn't work?

A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?

I paid with my card so so why was I charged a transaction fee?

Is there any way to get another card on the same account?

Why has my deposit in the ATM not cleared yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there a fee for swift transfer

I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?

What does it mean when a transfer is "pending"?

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

What do I do to get ahold of my own card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to top up my account by a bank transfer, but will I be charged?

For SEPA transfers, what kind of charge will be applied?

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

When do I see my recent refund in my statement

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Do you provide currency exchange to Euros?

Why is my transaction taking so long to complete?

I'm having difficulty verifying my identity.

I deposited a cheque but the cash hasn't arrived yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged for topping up my account using a bank transfer?

What documentation do you accept for the identity check?

I'm using the app and I noticed a payment that I didn't make.

What time will a transfer from the US take?

I did a transfer and was charged a fee that I shouldn't have been!

Can I use my virtual card for recurring monthly payments?

What is the number of transactions I get with a disposable card?

How do I shut down my account and get out of this company?

I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.

Should I keep waiting for my card to be delivered?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for transfers?

If I top-up by using a trasfer are there charges that applied?

cash and check deposit has not gone thru

I can't see a refund for a return I completed recently.

Can you tell me how I go about activating a new card?

Why haven't I gotten a virtual card yet?

For the identity check, do I need any kind of documentation?

Can I have a friend send money directly to me?

I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?

I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I Transfer from SWIFT?

If I top up by transfer, am I going to be charged?

Can I choose between Visa or MasterCard?

How long does it take for a card to arrive?

I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?

What do I do if I've been charged twice for the same transaction?

I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

I tried to pay with my card and it didn't work

why hasn't my cash arrived yet from my cheque?!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to make a SEPA transfer to my account, but will I be charged?

If I were to do a transfer, what is the rate for that?

I would like to reactivate a card and wondered if that could be done?

where can I find the auto-top up option?

Can my 8 year old grandson open an account at the bank?

Can turn my money into another currency?

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: do you have a fee for receiving a SEPA transfer?

How much would I be charged for a transfer?

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

Why would my payment have been returned to my account?

I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear?

How can I update my details since I moved?

Can I convert money into different currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I receive all the money sent to my account by SEPA transfer?

Am I going to be charged for topping up by transfer?

Cash withdrawal has been pending, why is it so?

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

If my card expires next month, will I need to order a new one?

What fiat currencies are used with holdings and exchanges?

Can you tell me the names of the fiat currencies that I can use at your institution?

How long does it typically take for a pending ATM withdrawal to clear?

I can't seem to figure out why my transfers are getting declined.

I have a charge for something I didn't buy.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much will it be in order to pay with a bank transfer using SEPA?

I had to pay one pound more than the set price!

There is  an extra 1£ charge on my app. Why did it charge me extra?

Tell me why my card payment has been declined.

When I got cash I was charged an extra fee!  Explain!

Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

Can it specifically be delivered on a certain date?

I found the card I thought I lost this morning. Can I reactivate this card?

Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use SWIFT transfers?

Apple pay is not accepting my American Express card, can you assist me with this problem?

I just sent money but the person I sent it to doesn't see it. What happened?

There is an unexplained $1 charge on my statement, can you please explain this to me?

What currencies can I use to top up my account?

What is the wait time for delivery to the US?

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

Why was my withdrawal requested cancelled by the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I transfer using SWIFT?

How much would I be charged for a transfer?

My card has been stolen. I reported it with the police, but I need to report it with you as well.

I think a card payment I made was cancelled, can you check?

How long does a transfer transaction take?

I am still waiting for a the cash I deposited this morning

I lost my phone.  What do I do to block someone else from using my account?

I don't know what pending transaction means.

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

I would like to know how to work out where my funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I going to be charged for topping up by transfer?

I was getting cash and the card got stuck inside

I got notified that my top up has been reverted. Why?

Why was I denied the option to transfer money to a selected beneficiary?

I would like a  physical card sent to me.

What's the youngest I can be to open an account?

I need assistance to activate the card on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does it cost to make transfers?

I think the exchange rate was incorrect.

I accidentally exceeded my PIN tries.  Please advise.

My money hasn't been deposited yet. When will it be?

I put money into my account in the form of a cheque, but my balance did not change.

I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?

Why am I being charged for withdrawing cash but haven't in the past?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for receiving money?

I thought I would have received my new card at this point.

How do I transfer funds directly from my credit card?

Would it be possible to open up an account for children?

Is this open to residents of all countries?

I made a deposit and the balance hasn't been updated.

Is there a way to track the delivery of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you receive SWIFT transfers?

What are the fees associated with top up via transfer?

I had to pay money for paying with my card.

my friend has not got the money I sent last week.

Is there an additional cost to exchange currencies?

I have an unknown debit charge in my statement, why?

The balance hasn't changed yet after depositing a cheque with some money.

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

I would like to know how much I can top-up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge for transfers?

How much will it cost me for a SEPA transfer?

Why hasn't my transaction arrived to my friend yet?

Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

Which ATMs am I allowed to get money from?

Why was I denied the option to transfer money to a selected beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I going to be charged for receiving  money?

If I were to transfer, what would the cost be?

i tried using a virtual card for a hotel but it didn't work, why not

I was charged twice for a restaurant, can you take the second charge off?

I bough an item and the exchange rate was incorrect.

Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?

I want to revert a transaction I did this morning

I saw there is a cash withdrawal from my account via the app which I did not complete.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is a SWIFT transfer acceptable?

What kind of fee is there to top-up my account?

Why did my transfer to a beneficiary fail?

I blocked my card by mistake, how do I unblock it?

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?

How many disposable virtual cards can you have?

I need to cancel a purchase that I made the other day.

I have lost my card! What is my next step?

Do you have a list of the cards and currencies supported?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are SWIFT Transfers available at this bank?

Will I be charged for topping up by transfer?

Can you tell me why I was declined from getting cash?

I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?

How can I reset the passcode if I need to do that?

If there isn't a lot of money left, will it automatically top-up money?

I haven't received my card yet, how long does it normally take?

after i got married i need to change my name

The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I were to do a transfer, what is the rate for that?

How much would it cost me if I transfer?

If there isn't a lot of money left, will it automatically top-up money?

When are you going to transfer the money?

Where are my funds? I topped off my car but it didn't seem to complete.

I forgot what my pin number is and now am blocked can you help me get in?

The app reversed a top off I had.  What should I do?

I got cash abroad and need to check the exchange rate

There is more than one charge on my account for a transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the price of a transfer?

Will there be a charge when money is added to my account?

What can I do with a disposable virtual card?

Why can't I see my funds after I topped up?

I thought transfers were free, why was I charged?

Can you help me with proving my identity?

I've deposited a check in my account but the cash isn't showing as available.

Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.

I do not need GBP, I need AUD, how do I convert it?

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost me to add cash?

Do I need a photo ID to activate a my new card?

I was doing a transfer and received a "decline" message.

When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?

I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?

Why hasn't my money transfer shown up yet?

How will I know when I can use the auto top-up feature?

How quickly can I transfer something to China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged for topping up by transfer?

How much would I be charged for a transfer?

I need to make a transfer from Europe, how many days does this take?

I do not like this, I made a simple transfer but I have an additional charge for doing so.

I'm trying to verify my identity but can't figure out how, what do I do?

I was informed that transfers were free. I noticed I have a fee but why?

Are there restrictions on disposable virtual cards?

My transfer to a beneficiary did not go through.  Why?

The app is saying I made a withdrawl but I didn't.

What do I do now my credit card has been swallowed by the ATM?

I was declined when I tried to withdraw cash!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does this program take SWIFT transfers?

What kind of fee is there to top-up my account?

I want to use my card. How do I activate it?

Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?

Where in the European Union can I get a card?

What are the policies of disposable cards?

Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?

I am required to make several disposable cards every day.

Help me order a new card that's going to be expired soon.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will there be a charge when money is added to my account?

If I top-up by using a trasfer are there charges that applied?

What steps are taken to transfer money into my account?

How do I add an existing card to the app?

Please inform me how to get a new card as mine is about to expire.

Is there a fee for sending additional cards?

What is the virtual card and how can i get one?

What is the number of transactions I get with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much do I need to pay for a transfer?

For SEPA transfers, what kind of charge will be applied?

Cash I did not get showed up in my account

Can I get a disposable card?  How many can I have?  How often can I use them?

Is this open to residents of all countries?

There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

I was not able to receive the correct amount of cash.

How long does a payment show as pending before i should worry about it?

When will you be taking orders for disposable virtual cards?

Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for topping off by transfer?

If I were to transfer, what would the cost be?

I must make a transfer from China and it is urgent. How long before the transfer is complete?

There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

There is a strange charge on my debit statement

I checked my statement and am being charged one pound. Where did this charge come from?

What should I do if my card payment was cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you process SWIFT transfers?

If someone sends me money, will I be charged?

I would like to use this cheque to top up.  Can you tell me how to do that?

Why isn't my cash deposit showing up in my account? I deposited it this morning.

What happens if I deposit a cheque accidentally?

after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?

How can I get a virtual card for a one-time transaction?

Which cards and currencies are supported?

What are the steps for  making a transfer for topping up?

I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much will it cost me for a SEPA transfer?

I have a direct debit on my records that is strange and I need help.

My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?

I received a transfer in GBP how do I change it to a different currency?

My friend deposited $100 into my account, but it is not showing up!

European bank card for top up will come with any extra fees?

Are there businesses that don't accept this card?

I don't need to transfer anymore and I want to cancel it.

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

How do I know when my new card is going to arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I do a SWIFT transfer?

Why have I been charged a fee for transferring money?

There is a strange charge on my debit statement

I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.

I want to reactivate my card, I found it after thinking it was lost.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does a transfer cost?

How much would it cost me if I transfer?

Hi something is going on with the app.  I see some payments I didn't make?

I requested for a top-up but it has not reflected

I purchased something and already received it, why hasn't the money taken out?

Are there limits to businesses that will accept this card?

What do I have to do to get the contactless to work?

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

What's the limit for disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I get charged if I am receiving money?

What should I expect to be charged on a SEPA transfer?

I can't find the money I just added to my account.

I mistook my pin and now I am locked.  Can you unlock me?

Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?

A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.

I want to get my hands on one of those virtual cards!

I made a transaction to the wrong account!

Why do I have an unexpected fee on my bill?

I want to return an item for a refund can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why do you charge for transfers?

How can I top up my card with another card?

Can I use my American Express card to add money into my account?

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

I just did a transfer, but don't see the money in my account. What's up?

I'm not sure what to do about the PIN, because I don't have one yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: are SWIFT transfers an option?

If someone sends me money, will I be charged?

what is my monthly spending limit because i was refused my money at an atm

Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

I made a card payment but it didn't work. Why not?

Can you tell me the status of my new card?

My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.

My order hasn't shown up yet, what can I do?

Can I choose whether I receive a Visa or a Mastercard card?

There is a cash withdrawal on my statement that I don't recognize

I tried to deposit a cheque into my account and it is not letting me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If someone sends me money, will I be charged?

Can I use this app to exchange between dollars and pounds?

I asked for more cash than what was received

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

I tried to make a payment with my card and it was declined. Why is it pending?

Why are my transfers getting declined?  I havent had a problem in the past.

My accounts been charged a payment for something I didn't make.

My account says I have money but I withdrew it in cash.

Do I need to order a new card before it expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will there be a charge for topping up by account with a SEPA transfer?

What should I expect to be charged on a SEPA transfer?

I put some money in my account the other day and it's not gone in yet, can you help with this?

I haven't yet received money that I transferred

I tried to use the ATM today but it would not accept my card.

How can my account have money transferred into it?

What are the steps to get my card back that was kept by the ATM?

Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?

I need to stop a transaction that I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge anything for topping up?

How do I know if my top-up went through?

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?

I have an incorrect charge and would like a refund.

I have duplicate charges for the same transaction

I sent a payment but it isn't showing up in the app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for getting my money?

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

I made a payment and it is showing up twice

My credit card for was not approved for a top-up transaction.  What happened?

I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

This card is accepted by what businesses?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you guys charge me for topping up by transfer?

Are there topping up fees if I have to transfer?

How many disposable cards can I make in a day?

I contacted the seller and he won't respond.  Please just refund me my  money.

I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?

I have money in a foreign account that I want to send to this account.

There are transactions that I don't recognize. What do I do if I think someone is using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost anything to transfer money for a top-up?

Why would I receive an error that my transfer isn't possible when I've done it before?

I am still waiting for a transfer to show up

I need to know which fiat currencies I can use with you.

What do I have to do to get the virtual card to work?

Can you please explain the topping up transfer process?

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

I didn't receive the amount of cash I requested for the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does each transfer cost?

Am I able to do a SWIFT transfer with you?

What are the steps that I need to take to activate a new card?

Is there a way for me to check my balance?

I exchanged cash when traveling and the rate was incorrect.

I can't remember my app code, can you reset it?

I have a second credit card from the US. Will you take it?

My Identity verification hasn't passed yet is it possible to use my account?

What is the strange cash withdrawal on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does a transfer cost?

If I top-up by using a trasfer are there charges that applied?

How long will it take for the cash I deposited this morning to show up?

How many transactions can I make on my disposable card?

If I have a physical card can I link it?

It appears my top-ups have been canceled.

What is the estimated wait time on a US transfer into my account?

The ATM is messed up. It gave me less than I wanted.

My things were stolen and I need to know if I can still use this app.

What can you tell me about the card PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the fees associated with top up via transfer?

Am I able to do a SWIFT transfer with you?

Why wasn't my payment accepted by the app

How do I get a disposable virtual card as well?

I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?

You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

I don't recognize the direct debit payment from the app.

I think I was charged a different exchange rate than what was posted at the time.

Why is the cash withdrawal under pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a cost to receive money?

If I top up by transfer, am I going to be charged?

I thought that transfers are free. Why was I charged an extra fee?

Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.

Is my fiat currency supported for both hold and exchange?

My account balance has not updated since I deposited a cheque recently.

How long will it take to transfer something to China urgently?

I would like to get both Mastercard and Visa card from you if that's possible.

What are the requirements to open an account for a minor?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For topping-up is there a charge?

Can I transfer my paycheck to the account?

What should I do if I see an unauthorized withdrawal on my statement?

If I want to select a new PIN what do I do?

Please explain to me how to know where my funds are from.

If my top-up didn't transfer, what went wrong?

My credit card for was not approved for a top-up transaction.  What happened?

I just replaced my phone but how do I use my card information?

I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For SEPA transfers, what kind of charge will be applied?

If I were to transfer, what would the cost be?

Where can I find out how to transfer money into my account.

Using your app, would I be able to exchange between USD and GBP?

I'd like to know how transferring my money into my account works.

I tried to pull cash from an ATM but it wouldn't let me.

I was supposed to get a refund but it is not showing up on my card

Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!

Why am I being asked to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would I be able to use SWIFT transfers?

What kind of fee is there to top-up my account?

Can I order a new card?  Mine is about to expire.

I got less cash at the ATM than I asked for. Why?

I would like to cancel a transfer...is this possible?

My PIN number was incorrect, and I can't access it.

How long will a transfer from Europe take?

I need to know what your exchange rates are.

My card is showing the same transaction over and over again.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged for receiving money?

What are the fees for using transfer to top off my account?

How can I receive my salary with a different currency?

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

Why is it taking so long for a transfer to complete!

How do I check security settings on my card?

I made a transfer and was charged extra. Why?

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What kind of fee is there to top-up my account?

Am I able to do a SWIFT transfer with you?

I wanted to withdraw $100 from the ATM but I only got $20

What are the reasons for a declined transfer?

How do I get a refund for an item I bought?

I put some money in my account the other day but now its gone? Why is this?

What should I do if I think there are unauthorized transactions?

Why can't I transfer money to a beneficiary

Are there restrictions on disposable virtual cards?

What do I have to do to get the virtual card to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I charged if I make a top-up?

How much would I be charged for a transfer?

I need a second card on this account for my daughter.

I don't know what's wrong with my card, but it has not worked at multiple places today.

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

i need to proof my identity to you why and how?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to do a SWIFT transfer with you?

What are the charges for receiving a SEPA transfer?

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.

What are these disposable cards meant for?

Why is the exchange rate for my payment incorrect?

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?

I live in the EU.  Can I order one of your cards?

what happened to the money after i put in the wrong info and it got declined

Which foreign currencies can I get transferred into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there topping up fees if I have to transfer?

What are the fees for using transfer to top off my account?

I have yet to receive the cash I added to my account this morning.

How do I unlock my account after typing in the wrong PIN too many times?

I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?

how do i set up my apple pay watch to connect to my account

Why am I charged whenever I withdraw cash?

For the identity verification, what do you need?

Do I need to speak to a representative to change my pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a top up fee for transfer?

How much would I be charged for a transfer?

A withdrawal is showing that I don't recognize

What is your maximum top up limit per day?

Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.

Is the exchange rate the same on weekends as the weekdays?

The ATM didn't give me enough money! I asked for more than it gave. What do I do?

My new card just arrived, how can I activate it?

Please tell me why I was charged additionally when I used the card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can third party fees affect a transfer?

If I were to transfer, what would the cost be?

Is there an additional cost to exchange currencies?

I transferred some money recently and saw a fee on my account, what's that for?

My refund for a purchase hasn't  cone through yet.

I have a cash withdrawal that says it's pending, why?

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

Could you inform me as to why I have been charged a higher fee for doing banking abroad.

My transaction has not been received. When are you going to process it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the fees for using transfer to top off my account?

If I top up by transfer, am I going to be charged?

How long does it take to recieve my new card?

There has been an unusual withdrawal from my account, can you help?

The currency exchange for my purchase in foreign currency is incorrect.

I need to cancel a purchase that I made the other day.

Help, I need to top up my account. Where do I send a check?

I'm being asked for a verification code. Where do I find it?

A direct debit payment that I didn't authorise shows up in my app.

My disposable virtual card isn't working.

what are the locations i can withdraw money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any fees associated with receiving money?

How much would it cost me if I transfer?

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.

Why did I only receive this much currency?

I checked my statement and am being charged one pound. Where did this charge come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the cost of a transfer?

If I top-up by using a trasfer are there charges that applied?

can the delivery be specific to my needs?

what amount of time does it take for a transfer to reflect and be available

I want to give a second card for this account to my daughter, would this be possible?

Is there an age limit to when my child can use these services?

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I top-up by using a trasfer are there charges that applied?

What should I expect to be charged on a SEPA transfer?

I made a mistake and did a transaction to a wrong account, can I cancel?

how long should i wait ti activate my card

If I can't choose my card type will I be able to use it everywhere?

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

How do I find out where my funds came from?

My rate is not right when I used my card in a different country's money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much would it cost me if I transfer?

How much would I be charged for a transfer?

I had everything lined up to make a transfer, and then it rejected it.

What happens if I deposit a cheque accidentally?

How do I go about transferring money into my bank account?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

Can you tell me what the problem with my card is? It was declined at a restaurant today.

What do I need to do to link my new card for my account?

What are the reasons a beneficiary would be denied?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I top up by transfer, am I going to be charged?

Will I be charged for adding money by transfer?

Can you tell me about why the account I have was charged an extra 1$

It looks like my card payment might have been reverted.

I didn't know I was going to get charged to use my card.

There was a direct debit I don't recognize.

How many payments can I make using a virtual card?

The $1.00 has still not been reverted as indicated in the previous email.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the charges for receiving a SEPA transfer?

How much would I be charged for a transfer?

My new card has arrived, what's the activation procedure?

I received an extra charge for using the card. Why?

Can you send me more cards for my account?

Where can i exchange between GBP and USD

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

How do I create a disposable virtual card?

I just had a look at my statement. Why have I been changed for using the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I were to transfer, what would the cost be?

Will I be charged for adding money by transfer?

In what increments can I top-up my card?

I lost my phone. Can I use my card without the app?

What's the maximum amount I can top up my card with please?

How can I tell if an AMT will take this card?

How many disposable virtual cards can you have?

Is there a cash withdrawal fee? Because I just got charged?

When I exchanged currencies the value of my money changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged for adding money by transfer?

How much would I be charged for a transfer?

I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.

I was getting some cash out of the ATM but it cancelled on me without warning.

What should I do to top up using my Apple Watch?

Can I add funds directly from my Apple Watch?

Can I use a credit card from the US to top up?

I want this fee reversed from my account.

I went to top up my card and it was cancelled.

How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much would I be charged for a transfer?

What should I expect to be charged on a SEPA transfer?

I am having trouble transferring money to a beneficiery.

My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?

I need to withdraw money. Where can I do that?

My salary is in GBP, do I need to exchange it before putting it into my account?

Is my account able to be topped up by my friends?

Why do you need all these details about my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

may I have a Visa and a Mastercard from you.

I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?

My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?

The money disappeared after I topped up my account.

My friend deposited $100 into my account, but it is not showing up!

i did not get any money but still was charged

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Did I do something incorrectly? Where is my top-up?

How long will it take for my money to be deposited?

What types of foreign money can be used with this service.?

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

Is there a minimum age for having an account?

What does pending mean on a cash withdrawal?

Can I get a card even though I live in the US

My transfer says pending. What does that mean?

If I want my son to have his own account is that possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped up but it isn't in my account

What does it mean if my top-up has not gone through?

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

I saw there is a cash withdrawal from my account via the app which I did not complete.

My cash transaction isn't showing on my account

I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?

Why can't I transfer to another account?

Please specify any limitations that come along with disposable cards.

Why can't I buy cryptocurrency on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a top up to be approved?

I'm not certain my top-up went through yet.

I didn't get the all the cash i wanted from the atm

What are the reasons why a card payment would be declined?

How do I replace a card that's going to expire?

I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?

Would I have to pay anything if I need an additional card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why isn't my top-up going through?

Can I use my account although the identity verification has not been accepted yet?

I've got to have one of those virtual cards.

Would I be able to get an account for my child?

There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.

I thought transfers were free. Why was I charged to transfer?

I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?

What do I need to do to exchange my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the top-up I made still pending.

My top-up seems to be pending for a long time?

My card has not been delivered yet and its been a week since I ordered it, please help

Why is the app showing a still pending message on a withdraw that has already been done?

When can I expect the transfer to arrive in my account?

What currency is acceptable for a top up?

My new card is here, what's the process for activating it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Needed gas, been delayed for half an hour.Please fix it!

Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money

I need more assistance with how to activate my card.

How do I reactivate a card I thought I lost?

I need to transfer to my account and cant.

How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.

I need someone to assist me with explaining how much I can top-up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will my top-up be pending?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

I would like to know why so much identity information is required?

I'm trying to verify my top up card, how do I do that?

Hi something is going on with the app.  I see some payments I didn't make?

Can I use my card to withdraw from my account?

I don't think I should have been charged a fee to use my card.

I transferred money but the balance hasn't changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm still waiting for the top-up!

Even though I added money ey to the card, I couldn't use it

There's been a transaction to the wrong account.

A direct debit appears in the app but I didn't authorize it.

How long will it take the money to appear in my account?

In the app, where do I find my card PIN?

For a week now, I have tried to use my card and it is still not working.

I see a direct debit charge that I did not approve

After a transfer, I see an extra fee.  Why?

So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I already paid to top-up but the funds aren't available yet, where are they?

How long does a top-up take to go through?

I'm not happy with service and would like to delete this account.

Please explain why the funds I added were returned to my account.

I deposited cash but it isn't showing up in my account

I didn't receive the correct exchange rate for an item that I bought.

What currency is supported for exchanges and holding?

How long does it take for the card to come?

Could you tell me about the restrictions that are on the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am under the impression that my top up is still pending

My top-up seems to be pending for a long time?

I only got some of the cash I requested from the ATM

I was mistakenly charged a fee for using my card.

My card is about to expired what will happen?

I'd like to make a SEPA transfer to my account, but will I be charged?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

Do you have a tracking number for the card I was sent?

I can't get my Google Pay Top to work. Are there any issues on your end?

I received the wrong amount of cash back

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a top-up take to go through?

Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.

I want to revert this mornings transaction.

I have been waiting over a week. Is the card still coming?

When will my transfer post to my account?

I need to stop a transaction that I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.

Can you explain to me why a top-up would still be pending?

My payment card was declined - could you tell me why?

My contactless stopped working today no matter where I try to use it. How do I get it to start working again?

Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.

If I need an additional card, is there a fee for that?

I transferred money and it didn't get there.

I wondered if multiple currencies is okay?

How many transactions can I do with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my top up go through?

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

I would like to know why so much identity information is required?

Are there restrictions on disposable virtual cards?

I requested a refund but am unable to see it in my account. Why is that?

I received my card, how do I get it to show in the app?

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my top up not gone through yet?

Is there a reason that my top-up is still pending?

I have a transfer that is still pending.

I tried to make a purchase in the store but my card was declined.

Is ordering a new card from China available?

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?

I won't be pleased unless I get a Mastercard.

How can I fill up my gas tank using a check?

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

I see a direct debit transaction in the app that is not mine

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Top-up is loaded into the card and no update.

What is the charge for receiving a SEPA transfer?

I was trying to top-up and my credit card was declined. Can you tell me why?

When did you start charging to make a withdrawal? How much is it now? I always thought it was free.

Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

How long does it take for the transfer to go through?

How do I shut down my account and get out of this company?

HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

What happens with the duplicate charge in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?

What currencies and methods can i use to top up my account?

I don't recognize a charge on my statement.

I want this fee reversed from my account.

I was supposed to get a refund but I do not see it.

Questionable transactions on my account.

I still have not received an answer as to why I was charged $1.00 in a transaction?

For what reason did my top-up get cancelled?

I tried to get gas but my money was gone!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.

Will I be sent a new card before mine expires?

Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.

Why didn't my transfer to a beneficiary happen?

Which ATM's can I use to make a withdrawal?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Is there a reason there's an extra fee on my statement?

What do I do if I still have not received my new card?

The transfer finally worked, but how long does it stay pending?

How long does it take for a refund to appear?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i put money on my card and i dont see it on the balance

How long does it take for a top up to go through

I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?

I have a canceled top-up and wanted to know about it.

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.

What is this cash withdrawal I don't recognize?

There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

I don't have the means to prove my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will my top-up stay pending?

It's been some time since refilled the top-up.

Duplicate transactions appear on my account

I forgot my password to get into the app!

I have the cash already, my account still shows up as pending.  How can my account be still pending?

why can't my beneficiary make transactions?

My disposable virtual card isn't working.

I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.

Where is my refund? it appears to be missing.

What is the process to get a new card when your old one expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my top-up be completed?

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

There is unusual activity on my account and I believe someone took my card.

Would I be able to get an account for my child?

I have no idea why there is a dollar that has been charged to my account.

I am still waiting for the cash to be returned from a cheque I deposited!

I made a mistake and performed a transaction on the wrong account!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm pretty sure my top up is still pending.

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

Why are you keeping my money from me by declining my card? What is going on?

I was issued a card about a week ago. why hasn't it come in yet?

I am interested in giving a second card to my daughter, how can I make this happen?

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

Can I choose between Mastercard and Visa?

Why didn't the money I transferred into my account get added to my balance?

What happens when I money transaction doesn't show up on the receiving side?

Is there an extra fee to exchange currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long does it take to reflect in my balance a top up

Where are my funds? I topped off my car but it didn't seem to complete.

I bought something abroad and the exchange rate applied is wrong

I see a direct debit charge that I did not approve

Tell me what ATMs allow me to change my PIN.

How can I periodically check the delivery of the card you sent?

Can I add a card that I just found (again) to the app?

The transfer I made isn't reflected in my balance

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Has my top up gone through?

Can you explain to me why a top-up would still be pending?

I desperately need to transfer something from China, Please give me the wait time.

I'd prefer to use my American Express when putting funds into my account.

I want a disposable virtual card, how do I do that?

Why does my statement have an extra fee?

what is the leadtime for a new card to show up in the mail?

Am I able to change my PIN at certain cash machines?

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The top-up is broken.

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

I need to know the process to transfer money into my account.

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

What apps can I use to top up my account?

Could you help my figure out the exchange fee?

Can I get a disposable card?  How many can I have?  How often can I use them?

Where can I find the exchange rate for my transfer?

Delete all of my account information and my account right now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.

Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.

What are the disposable virtual card limits?

I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me

Please explain why my transfer attempt was declined. Thank you.

I am seeing in the App a payment that its not mine

I really need to know how to change my pin.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been waiting for a top up to come through for over an hour and I need the funds now.

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

Tell me why I need top-up to be verified?

Why are you charging me for ATM withdrawal? It has always been free before.

My credit card was declined for top-up. Can you see if there is enough funds in my account?

I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

What are the currency types that I can keep money in.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?

how long should i expect to wait when i add money

I made a mistake when making my last transfer, please cancel before it goes thru.

I see cash withdrawal activity in the app that is not mine.

I would like to know the countries you are offer services in?

My product hasn't arrived even though I ordered it a while ago. I want a refund!

I have lost my card, but need to place an online order! How do I get a virtual card instantly?

Why was I charged a fee? I thought shopping was free?

What do I do if there is a direct debit on my account that shouldn't be there?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.

Am I able to get a refund for a purchase?

I tried to transfer funds to a beneficiary and was denied. Can you tell me why?

I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.

My transfer was wrong, are you able to stop it before it goes through please?

I didn't see the money I added to my card.

Can I top up my account with Google Pay?

The machine only paid me a hundred when I wanted 20

Can you give me info about what to do when my card expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Yesterday I topped up my card. Why didn't it complete as it still pending?

I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.

Why do I have to give you my drivers license

Why is allowance not being given to my beneficiary?

How long do bank transfers take to clear

Is it possible for me to top up with a cheque?

Are there any discounts in exchanging currencies frequently?

I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

What is the best way to get my virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is taking so long with my top up?

Why is the app showing a still pending message on a withdraw that has already been done?

When I tried to transfer funds to my friend today I was unable to do so, why?

I just got my new card.  How can I activate it?

I was declined when trying to withdrawal cash!

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

I don't know what's wrong with my card, but it has not worked at multiple places today.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.

Can both a Visa and Mastercard be received from you?

I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?

I didn't see any reason why my transfer was declined. What gives?

Why does it show that my transfer is still pending?

How much does it cost to top up a US-issued card?

Am I able to track a card that has already been sent?

Can you show me how to verify the top-up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?

I can't find the money I just added to my account.

What on earth is up with the exchange rate! This should have been a much higher amount of cash

Please send my card as quickly as possible.

If I bought something I didn't like, can I get a refund?

When will the check I deposited post to my account?

is there a reason i need to verify top up

I have lost my card! What is my next step?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is wrong with my top-up?

What is the reason that my top-up is still pending?

What form of payments can I use for topping up?

always exchanging currencies, do you offer a discount?

I tried using my card, but it doesn't work.

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

I think someone is using my card without my permission!

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

There is a direct debit set up that I didn't create.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?

I can't find the money I just added to my account.

Is my fiat currency supported for both hold and exchange?

I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?

My ID verification hasn't gone through yet, but can I use my account anyway?

I wanted to withdraw $100 from the ATM but I only got $20

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

I do not understand what this particular direct debit is ?

I tried my PIN too many times and now my card won't work!

I was trying to top up my account and it isn't working

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to top up, but it didn't finish.

I'm waiting on a top-up, its still pending

I found my card in my jacket this morning, so can I reactivate it?

Can I have my card delivered on Tuesday?

I made a payment with my card and it hasn't changed. How long do you think this will take?

My phone was left behind.  Can I still use my card?

I need my card to be activated right now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's been some time since refilled the top-up.

How do I link the new card that I just got from you guys?

Why am I being charged to transfer funds?

can you assist me in activating my card?

I can't recognise this Direct Debit payment.

How many different cards can I have for my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long after a failed topup will funds refurn to account

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

I got an unexpected charge on my transfers. How can I correct this?

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

Is there a transaction limit for a disposable card?

My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?

My card has been found. Is there any way for me to put it back into the app?

Is this open to residents of all countries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my top up be approved?

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

Using international ATMs messes up the exchange rate.

What reasons could cause my top up to be reverted

I think the rate that was applied to my purchase using foreign currency is wrong. Help!

Asked for $100 but only got $20. Why would this happen?

I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?

I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.

I deposited money in the form of a cheque, but my balance has not increased.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why my pop-up is still pending?

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

Can you tell me how I would go about learning where my funds came from?

Someone has stolen my phone, what should I do?

Is it acceptable to use either Visa or Mastercard?

Please tell me which fiat currencies you support.

I would like to have a physical card to carry around and use. How can I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?

Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.

Can I add funds directly from my Apple Watch?

Will there be a fee if I receive a SEPA transfer

My account says a withdrawal is pending - why can't I take cash out of the ATM?

Can I automatically top-up when traveling?

What does it mean when it says that I have a payment that is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean if my top-up has not gone through?

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

I should not have been charged a fee for cash withdrawal.

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

Is there any reason my cash withdrawal still shows as pending?

I tried activating my card and it didn't work

I want to add money automatically when I travel.

With one disposable card how many transactions can i do?

How do I go about transferring money using my credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up is still pending

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

what do I need to do if the ATM kept my card?

i want to get a card but i live in the US

I have a payment I didnt make on my account

I have a disposable virtual card. Is there a limit to how many times I can use it?

Are there limits as to where my card will be accepted?

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

Do I have to pay extra if I use an international card to top up my account?

I need to exchange a currency - can I do that here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long are my top ups pending

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

IS there anywhere that a card cannot be delivered?

If I top up by transfer, am I going to be charged?

how much does it cost to add money to my card

Am I able to do a SWIFT transfer with you?

How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for a top-up?

What happened to my Top-Up? It's not reflected.

Yesterday I had my phone stolen.  Please advise what I should do.

I don't have my cell phone with me so I cannot access the system to complete the transaction.

If I exchange currencies on a frequent basis can I receive a discount?

Can the exchange rate change while I am in the process of making a withdrawal?

I need a new card because the ATM took mine.

It has been a couple of hours but I do not see my balance updated, can you help?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up seems to be pending for a long time?

What is the reason my top-up is still pending?

I made a transfer into my account and now I need to cancel it

Is there a fee for making a payment? If so, let me know why.

Will you charge me more if I use a European bank card for a top up?

Can you explain why my transfer was unsuccessful?

Help! I'm missing money, I deposited a cheque but its not showing on my balance.

Am I able to use my account if the identity verification is not complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happened to my Top-Up? It's not reflected.

I would like to receive a refund for something I bought.

Looks like my card payment was cancelled.

My top up card needs verification and I don't know how to do it

I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?

I need to move money from another bank to this account.

I didn't know I was going to get charged to use my card.

I need to get a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I added money to the card but the transaction didn't go through

I used my card to top up but it's saying it is still pending. What does this mean?

Where did my deposit for my source of funds come from?

Do you have charges now when you pay with a card?

I didn't withdraw cash but I see that transaction on my app

I withdrew some cash, when is it going to show?

you got the exchange rate wrong for my cash withdrawal

Could you tell me why my cash withdrawal was declined?

I transferred money from one account to another account and I charged a fee for it. Why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It appears my top-up is still pending.

How do I link the new card that I just got from you guys?

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

Please tell me if I'm going to be charged for sending out more cards?

How much does it cost for a physical card?

I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.

Why was I charged a fee for my withdrawal?

Is there any reason why my card didn't work when I tried to top up?

Do you have a list of cards and currencies you support?

how do i get into my account and edit my details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a top-up that's still pending and wanted to know about it.

I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?

In the app, how can I make it show the new card that arrived?

Does your app allow currency exchanges between USD and GBP?

i need help finding the auto top up option.

What currency is supported for exchanges and holding?

How do I open an account for my children?

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how long should i expect to wait when i add money

Is there a reason my top-up has not gone through?

I want to have an item refunded can I do that?

How do I get a refund for an unauthorized direct debit payment?

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

Why is the exchange rate different than expected on my transaction?

How do I order a new card? The current one is about to expire.

My account is devoid of funds. Am I permitted to submit additional money via bank transfer?

There are automatic debits on my account that I did not make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Should my top-up be completed by now?

Why can't I add any beneficiary I choose?

I found the card that I thought I lost, and I would like to reactivate it.

I did a payment but it was reverted by the app

Since I need to exchange currencies frequently, would you be able to offer me a discount?

Would I be able to get an account for my child?

Are there topping up fees if I have to transfer?

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason my top-up has not gone through?

I believe that my transfer hasn't gone through.

The bank machine didn't give my card back how do I get a new one fast?

How many days to deliver to a US customer?

Explain why my top up would be reverted.

Are there any limits to were my card is accepted?

I wondered if multiple currencies is okay?

I bought something and already paid for it but now I don't see it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take for my money to be deposited?

I used my card to top up but it's saying it is still pending. What does this mean?

I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.

I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?

Why do you need all these details about my identity?

What should I do if I can't prove my identity.

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

What do I have to do to cancel a transfer?

What should I do if I think someone is using my card without my permission?

I thought that transfers are free. Why was I charged an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top is still pending.

I don't think the charges made when I had currency exchanged are right.

Why have I not received a virtual card yet?

I've forgotten my app passcode completely.

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

Why do I have an unexpected fee on my bill?

How can I top up my card with another card?

May I get one of your cards?  I live in the EU.

I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.

I'm still waiting on my identity verification.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is  my  top  up for  my  new account  not  instant

I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.

I paid with card and I was charged a fee

Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.

What is the dollar that I have pending on my statement there?

Tell me what ATMs allow me to change my PIN.

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

Is there a way to find an ATM around me?

Can you tell me exactly what fees I will expect to see in regards to your cards?

Does it cost me anything to top up my account via bank transfer?

Are purchases returnable for full refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Problem with my top up going through

Why can't I add any beneficiary I choose?

Will I be able to track the card that was sent to me?

In the App I see a payment that is not mine.

Please show me how my friend can send me money.

What flat currencies do you support for holding and exchange?

What does it mean if my cash withdrawal is pending?

Why did I get charged a fee for my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up did not complete.

Why is my refund not visible on my statement?

Why is it required to verify my identity?

How much can I withdrawal in one month without incurring fees?

how much do you charge to top up US cards?

I need clarity on why my card is not working.

there were two of the same charge to my account

Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not certain my top-up went through yet.

new customer and filling gas for the first time today, not working,

Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.

Why have I been charged a fee for transferring money?

I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.

The rate applied to my purchase in a foreign currency was wrong.

Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.

Why couldn't I transfer funds to my beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my top-up happen?

I just did a money transaction but its not showing they received it

Do you have any card fees if I want to add money using an international card?

Can my account be topped-up by friends of mine.

What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.

How long does it take for a transfer to be in my account?

I see a direct debit payment on my statement that wasn't me

I don't know what my passcode is, can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long should I wait for top up go go through ?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

I bought some things in the morning but the payment shows as pending

How long does it take for my id to verify?

Is there a transaction limit for a disposable card?

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

I've been waiting ages and my PIN hasn't gotten here.

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

As far as courtries go which ones are supported?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It appears my top-up has not gone through.

How long will a cash withdrawal be pending?

When will the money from a transfer be made available on my account?

I'm having trouble with proving my identity.

I need a second card, can I have more than one?

I need a hand here, I need to top up cash.

Can you explain your exchange rates basis?

Why do I have to pay extra for using my card?

I deposited a cheque but I don't see the funds in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up is pending still

Why hasn't my top-up finished pending yet?

how do I get my card to show in the app?

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

What is the purpose of requiring my identification?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

How do I get refills to my card when I'm traveling?

How do I fix a payment that was reverted

I need assistance addressing a direct debit that I did not do myself.

I am trying to revert a transcation I did this morning

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.

My money hasn't been deposited yet. When will it be?

What is the procedure of unblocking my PIN?

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

How can I access my account when I have lost my phone?

I see cash in my app but I did not get it.

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up is still pending

I do not think the pop up went through yet.

Which countries do you currently support?

I need to transfer money into my account, HOW?

What's the youngest I can be to open an account?

I was checking my statement and I think one of my card payments has reverted

The exchange rate applied was incorrect when I was traveling outside the country.

What are the currencies that are accepted to add money?

I locked myself out of my account, how do I unblock my PIN?

If I want a friend to top off my account, can they?

Why hasn't arrived yet a transaction I did to my friend?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up is incomplete.

Help my find the verification code on a top-up.

Can you tell me why I was charged to withdraw cash?

Is it possible to purchase more physical cards with my account?

There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?

Where did my top-up go? I can't find it in my wallet

I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.

I tried to top up but the app rejected it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my top-up go through?

I topped-up my account, but I don't think it went through.

How many days until my US transfer arrives?

I do not recognize a direct debit payment that I see on my app

Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?

Why isn't my refund shown on my statement?

There is a withdrawal on my account I didn't make.

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

I want to see what this fee is on my card payment.

Your exchange rates are coming from where?

The ATM didn't give me the full requested amount

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason my top-up is still pending?

Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.

what is my monthly spending limit because i was refused my money at an atm

Can you make sure I get a MasterCard and not a Visa?

I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?

How long does it take to activate the card, as it does not look like its working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Says that my top-up is incomplete?

I just replaced my phone but how do I use my card information?

Why was I charged an extra fee when using an ATM?

I need to transfer something to China. It is urgent. How many days will it take to get there?

I was charged and shouldn't have been charged when using my card!

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

What is this cash withdrawal I don't recognize?

My cash deposit isn't in my account. What happened?

I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.

Instruction: Given an online banking query, retrieve another query with the same intent