Question: What are the reasons to be charged a fee on card payments?

I didn't know I was going to get charged to use my card.

How many disposable  cards are available per account?

My new card isn't in my app, how do I get it in there?

I need help with understanding why my card is not working.

There is a payment with my card which i definitely did not do.

I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

Where is the top-up verification code located?

Why hasn't my account updated to reflect my current balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I shouldn't have been charged but I see a fee, why?

Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?

Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?

Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

i am not a premium customer but i want a virtual card, how do i get it

Can you tell me where to find my top-up verification code?

Can you tell me why my pop-up is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?

A fee came along with me paying with card

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?

Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

My cash withdrawl has the wrong rate of exchange.

I think my transfer failed. What do I do now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was mistakenly charged a fee for using my card.

A fee came along with me paying with card

I would like to have assistance with activating my card.

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

Who do I talk to for transactions debited twice?

My purchases from this morning still have pending payments.

I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

I don't understand why I was charged an additional fee for this service. Can you clarify?

When does my transfer from the US arrive in my account?

I'm not in the UK, but can I still get a card?

I received a fee for obtaining cash, is this correct?

Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

I got charged for with a fee for paying with my card.

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

When will my transfer move out of pending stage?

Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.

How does a US resident go about acquiring a new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to see what this fee is on my card payment.

Why do some of my payments have fees?  I don't understand.

I'm waiting on a top-up, its still pending

Can you tell me why my transfer is pending still?

Could you assist me in finding my lost card?

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

When does my transfer from the US arrive in my account?

Why is the cash withdraw I made shown as pending?

There is a fee for a transfer, please explain that to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me why I would have to pay a fee for a recent payment. Thanks.

I was charged a hidden fee when I paid with card.

What methods are available for my friend to send me money?

There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.

There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?

Did I do something incorrectly? Where is my top-up?

Could you please tell me your exchange rates?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was an extra fee when I paid with the card.

I didn't know I was going to get charged to use my card.

Where is my credit card that was to be mailed?

I need a new card because the ATM took mine.

my identity hasn't been verified and i can't edit my details, what's next

How do I get started when I get my card?

I had to pay one pound more than the set price!

Can I add money to my card automatically during a trip?

When did you start charging to make a withdrawal? How much is it now? I always thought it was free.

I see a direct debit that isn't mine? How can I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?

I was charged a hidden fee when I paid with card.

I accidentally made a payment to a wrong account. What should I do?

My top-up hasn't gone through, what happened?

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

I did not receive my purchase, how do I cancel it?

Can you explain why my Google Pay Top isn't working?

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

The ATM is messed up. It gave me less than I wanted.

When traveling, is it possible for it to add money at specific time intervals?

What is the minimum age required to open an account with your service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A fee came along with me paying with card

I was charged a hidden fee when I paid with card.

What are the steps to change my PIN to something else?

There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?

After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?

Which fiat currencies are supported for holding and exchanging?

what is the age limit for opening a new account

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged a hidden fee when I paid with card.

I don't understand why I was charged an additional fee for this service. Can you clarify?

Can you tell me why I was declined from getting cash?

What should I do if someone else used my card?

My card hasn't been working when I try to use it.

What needs to be done to activate and use a card?

What do I do if I have been charged twice?

I have duplicate charges for the same transaction

I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't know I was going to get charged to use my card.

Why, when paying with the card, was I charged an extra fee?

Which fiat currencies do you currently support? Will this change in this future?

Why hasn't my balance been updated from the check deposit I made?

why hasn't a transaction to a friend cleared yet?

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!

I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.

My phone was taken yesterday, is there something that I need to do?

I did a money transfer to my account and it is not showing there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't understand why I was charged an additional fee for this service. Can you clarify?

I got charged for with a fee for paying with my card.

I have my residency in the US, but I would love to get a card.

How long does the "pending" period of a transfer take?

Whats the maximum disposable virtual cards?

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?

I am having trouble doing a transfer. A "Decline " message appears after making the transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why, when paying with the card, was I charged an extra fee?

I am angry that I got charged for using my card.

I can't recognise this Direct Debit payment.

Is there an age limit to when my child can use these services?

Is it possible to go ahead and log in, although I have not been confirmed yet?

Why am I having trouble withdrawing cash?

How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?

What do I have to do to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got charged for with a fee for paying with my card.

tell me why I was charged more with my card?

Where can I find the verification code for the top up card?

Why is the exchange rate different on my recent purchase?

I didn't enjoy my tutor session and want a refund back. How do I go about doing this?

I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?

I should not have been charged a fee for cash withdrawal.

The cash abroad exchange rate is applied wrong.

if im not using my account should i close it or just let it sit

My friends would like to add to my account. What is the procedure?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: tell me why I was charged more with my card?

I am angry that I got charged for using my card.

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

When can I use money sent to my account?

I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?

I've been charged an extra £1 and I don't know why

I got a strange cash withdrawal in my statement

I just got married and need to change my name on the account

I get a "decline" message when doing a transfer

I made a payment but the app gave the money back.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am angry that I got charged for using my card.

Why do some of my payments have fees?  I don't understand.

I got less cash than what I specified for through the ATM.

I bought an item and the exchange rate was wrong.

I am seeing in the app, some cash witdhrawals that I did not authorize.

I didn't set up a direct debit payment on my account.

I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?

I sent money about 5 days ago and the recipient has not received the money yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't the transfer I made to a friend showing?

I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?

My friends would like to add to my account. What is the procedure?

i put money on my card and i dont see it on the balance

I have a payment in my statement that is off

It has been a couple of hours but I do not see my balance updated, can you help?

Can I use visa or mastercard with your service

Will I be charged for exchanging foreign currencies?

Why am I being charged for transferring money?

Can you please tell me why I cant get money from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?

I checked on google and the exchange rate you are using is really bad. Can you update it?

I need a new card and I live in the United States.

How do I go about ordering another card?

An overseas cash transfer did not work correctly

the exchange rate on my payment was wrong

How can I transfer money between accounts?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

I want to hold and exchange fiat currencies, what can I use to do so?

The cash abroad exchange rate is applied wrong.

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

I need to know what charges I will incur for using a European card for top up.

i have tried everything to complete a transfer but can't, what should i do next

How do I go about ordering a new bank card?

It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.

Why are my purchases from this morning still pending?

What do I need to see my source of money?

I still do not see the cash deposit in my account from last week. Why?

Which cards and currencies are supported?

Is there a few for exchanging foreign currencies?

Please send me a disposable virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer hasn't arrived

I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

The transfer to my account was not allowed.

Can I exchange USD and GBP from the app?

What is limit of disposable cards  I can make per day?

I deposited some cash but it hasn't shown up in my account yet, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?

I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?

When I got cash I was charged an extra fee!  Explain!

Why did I only receive a partial amount of what I tried to withdraw?

what currencies can I receive my salary in with this?

I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?

The ATM did not give me as much cash as I requested.

How can I cancel a transaction to a wrong account?

How do i transfer something faster than normal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my transaction completed?

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

I received the wrong exchange rate for an item i bought.

Can cards be dispatched on a specific date?

Can I see the source of my available money?

I only got $20 of the $100 that I attempted to withdraw.

Do I need to select a preference to receive my salary payments in GBP and, if so, where?

What does pending mean on a cash withdrawal?

How long will it be to get this new card?

Do i have to top-up with my credit card before I can transfer?

I have been charged a pound for something that appears on my statement

I need to make several disposable cards per day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred some cash and it didn't arrive

I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?

I can't see a refund for a return I completed recently.

I tried to withdraw some funds from my card, but was declined. How can I get my money?

Why is the cash transaction still showing as not completed?

Is this app capable of exchanging currencies?

How long does it take to verify a person's identity?

How long will it take the money to appear in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?

Why did you charge me extra when I withdrew cash?

Are there restrictions on disposable virtual cards?

Your company is lame. Shut down all my account services right now.

I was charged an extra fee for a card payment. I was unaware of these fees beforehand.

I no longer want this can i cancel my purchase?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The recipient can not locate funds.

I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

Why am I being charged for withdrawing cash but haven't in the past?

Do you think you're asking for too much information about me?

There was an extra fee when I paid with the card.

Can I keep using my card after it expires?

I had a cheque deposited, but I don't see my money yet?

Help! In the app there is a payment that I don't remember.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

Why is my transfer taking so long to complete?

How many incorrect attempts cause card to be blocked?

How do I dispute a debit that I didn't make?

Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.

When I tried to pay in a store my card din't work

I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer and they haven't received the money I sent them.

I sent some money and the account hasn't recived the transfer I made.

I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?

The terminal I paid at wouldn't take my card. Is something wrong?

Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.

I was mistakenly charged a fee for using my card.

Can someone please tell me how much I can top-up?

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my son received the transfer I sent to him earlier?

I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?

Can you tell me why I was charged $1 for a transaction?

i put money on my card and i dont see it on the balance

Which flat currencies are supported for holding and exchange?

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

Can top ups be done from an apple watch.

Can I keep using my card after it expires?

I'm using the app and I noticed a payment that I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent money to someone but they haven't gotten it yet

I've been waiting since Friday, where is my money?

In my statement, there was an extra €1 fee

I didnt get the correct exchange rate for getting cash

Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

Can you explain the transfer fee that I was charged?

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

If I make a mistake can I cancel the transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent money to a person and they haven't received the payment yet.

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

Why do I have a transaction showing multiple times?

What do I have to do to activate my card?

The amount of money I pushed at the atm machine did not come out of the machine.

I don't think the exchange rate was right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent a payment, but the person I sent it to says they don't have it

Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?

I transferred money, why was charged for an extra fee?

I would like to know how my friend would be able to send me money

When will I receive a transfer from europe?

Why was I declined when I tried to get my money?

I'm sure I have enough money so why didn't the store accept my card?

Can someone please explain to me where my source of funds came from?

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

I made a purchase but never expected to see a fee charged for the transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

What is this fee for transferring money?

Can you tell me where  can change my PIN?

Do the disposable cards have restrictions?

Why can't I see my funds after I topped up?

I think my card payment has been refunded

I just noticed my transfer was declined and I don't know why. Can you help me?

There is a direct debit that I didn't set up, what should I do?

The ATM cancelled a transaction on me when I was trying to get some cash out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.

my friend has not got the money I sent last week.

Could you tell me the fiat currencies that you work with?

I still haven't received my card in the mail

I need to make a purchase online, where is my virtual card?

I was charged multiple times for one purchase

Is it on purpose that my payment has been returned to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have not received the completed transaction.

I sent some money but the intended recipient says it hasn't arrived

Is the 1 pound charge I can see an error or an incorrect entry?

How are foreign exchange rates determined?

What happens if I deposit a cheque accidentally?

How do I replace a card that's going to expire?

Why have I received a rebate for my payment after a week?

My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money

I need a second card on this account for my daughter.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?

Why hasn't my friend received the transaction?

There are transactions that I don't recognize. What do I do if I think someone is using my card?

What should I do if I want to get another card for someone in my family?

I would like to link my card to my account.

Why do I see an extra €1 charge on my statement?

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

How do I link the new card that I just got from you guys?

I would like to have assistance with activating my card.

A debit came through that I need to dispute.

Is there any limits I should know about if I'm going to use a disposable virtual card?

Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my transfer taking so long to complete?

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

Why did my credit card get declined for top up?

I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.

I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The money has not yet been placed in recipients account.

The recipient doesn't see the money transaction I made

Is there a reason my top-up has been cancelled?

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

Why did I only receive this much currency?

What's the process to receive a second card?

Is my new bank card on the way and is there a way to track it?

It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.

Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.

I logged in wrong and am blocked, how do I log in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app isn't showing my transactions

I am just waiting on the completion of the transaction.

There are duplicate transactions on my account

I can't find any option to top up with a cheque?

Who do I talk to for transactions debited twice?

After I deposited my cash, I still don't see it in my account.

i need to proof my identity to you why and how?

There was a direct debit from my account and I didn't authorise it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.

How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.

On my transfer there was a "decline" message

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

Does it cost me anything to top up my account via bank transfer?

The exchange rate was not correct for the item I bought.

My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?

An incorrect exchange rate was applied to an item I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just sent money but the person I sent it to doesn't see it. What happened?

How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

How much is the charge to top up via credit card?

Why was I charged a fee for withdrawing money?

Can I add other people to my account, so they can top up?

What can I do if my card still hasn't arrived after 2 weeks?

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

I transferred money but the balance did not update.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: |I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?

I'm still awaiting for the completion of the transaction.

I tried to make a transfer and it failed.

I recently purchased something, and the exchange rate was wrong.

What currencies can be exchanged in the app?

The terminal I paid at wouldn't take my card. Is something wrong?

why did my account decline a incoming transfer

I got less cash than what I specified for through the ATM.

Someone might be using my card that is not me.

Will you be adding more currencies in the future?

What can you tell me about the card PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My cash transaction isn't showing on my receipt

Why didn't my friend's transaction arrive yet?

I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.

Is my credit card supported for top-ups?

How do I fix a transaction to the wrong account?

Can I use this app for both USD and GBP?

Can I use my account before my Identity verification has passed?

I recently reported my card as missing/lost, and I just found it. Can I still use it?

What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not know where the transaction is.

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

My account was charged a fee. When did you start charging extra for card payments?

I need to deposit my virtual card, how do i do that.

I did not make this payment that I see in the App.

I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

How do I transfer money into my account?

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

Why is my app showing me taking money that I did not take out?

Can you tell me when my card will arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my friend not getting a transaction arrival yet?

What do I do if I completed a money transfer but the recipient hasn't received it?

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

I don't recognize a purchase that was made with my card.

I have a charge for something I didn't buy.

The card has suffered a security breach.

There is a Direct Debit that looks suspicious.

Do you have EUR currency available for me?

Hoe do i use my credit card to transfer money?

I would like for someone to tell me which fiat currencies that your company supports.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

Still waiting for transfer to be completed.

Is it possible that my card payment was reverted?

Is there a charge for exchanging foreign currencies?

Someone has taken my phone from my hotel room!

I shouldn't be charged any fee for transferring .

Why was I charged a fee when making this transfer when I shouldn't have been?

What do I need to do to cancel a transaction?

What does it mean when a payment is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Money is not in recipients account.

I transferred some money but it is not here yet

Would it be possible to activate my card?

Why is it I am charged an extra fee when I use the ATM?

How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

Online banking is not showing my cheque or cash deposit so the balance is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

How will I know when I can use the auto top-up feature?

What is limit of disposable cards  I can make per day?

What's the procedure for getting a card?

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

Foreign currency rates were put in wrong at an ATM i used.

I purchased something abroad but the exchange rate is incorrect.

What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.

What are the reasons a beneficiary would be denied?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my last money transaction

Still waiting for transfer to be completed.

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

Why has another fee been placed on my statement?

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

Is it normal to see a fee for transferring money?

My card will expire soon, When do I need to order a new one?

Is it possible for me to give my daughter a second card for this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent some money but the intended recipient says it hasn't arrived

I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.

What types of foreign money can be used with this service.?

Will I have to pay extra to exchange money?

How long will it take to receive a virtual card?

I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?

I'm dissatisfied with the service and would like to terminate the account.

My card got charged twice for the same thing!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take to receive my money from my transfer transaction?

Contactless payments need to be enabled for my card.

I wanted to know about a pending dollar that is on my statement.

Why is verification for my identity needed?

the exchange rate is wrong from something I got in another country

Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

Can I change my PIN without being physically present?

I tried to make a withdrawal from the ATM, but it was cancelled.

I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.

I made a cash deposit to my account but it is not there

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?

Is my card broken? I can't get cash out of the ATM

Someone else accessed my account and made a payment.

Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

I need to know what your exchange rates are.

Is there a transaction limit on a disposable card?

Why didn't I receive the right amount of cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent money about 5 days ago and the recipient has not received the money yet.

How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.

What do you demand for identity verification?

Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?

Will I be charged a fee for a SEPA transfer?

I recently reported my card as missing/lost, and I just found it. Can I still use it?

I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

What documents are required for proof of identity?

I would like to use one of my cards for a family member. Is that allowed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?

I am just waiting for the transaction to be completed.

How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.

Can I quickly send a transfer from China?  How long will it take?

I need to transfer money to my account from another bank

How can I top up my account with a cheque?

how much does a card cost and why do you charge me

If my card payment isn't working what do I do?

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

I seem to be having trouble with my Google Pay Top. Can you please help?

My card must have used my card as there are some transactions that I haven't done myself..

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?

What do I need for the verification check?

I have an account at another bank, but I want to transfer some of the money to my account here.
.

Can my PIN changed remotely without visiting a bank?

Why is it saying my card payment is declined when I made it?

How come I was charged an extra fee when paying with the card?

Can I add a card that I just found (again) to the app?

How are exchange rates calculated at this bank?

Could you please help me figure out why the seller has not received their money after I sent it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i accidentally entered in my retailers information, what should i do next

how long does it take for a transfer to arrive

What flat currencies do you use for holding and exchanges.

Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.

How will I know what the exchange rate is?

I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?

I got a new card and can't find where to link it.

Is there a way to track the delivery of my card?

Under what condition will my payment revert?

i put money on my card and i dont see it on the balance

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?

How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

How much extra will I be charged for exchanging foreign currency?

The cheque I sent a few days ago has not been deposited yet, what is the hold up?

I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?

I made a card payment, but it has been declined?

I need a quick transfer from China.  How long would that take?

I was only given $20 after trying to withdraw $100

I have money in a foreign account that I want to send to this account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

I transferred some cash and it has not arrived yet.

What should I do if someone else used my card?

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.

How can I add money to my account from another account I have?

What should I do if my passcode won't work?

Why is there a charge when I took out money?

i have used my card online before and wasn't charged, why am i charged now

My pin needs unblocking, unblock it please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am worried that too much time has gone by for a transfer to be completed.

How long should it take for a transfer to go through? I have been waiting a while.

Someone is making transactions on my account, I think they took my card information.

I was supposed to receive my new card by now, but it hasn't came in.

is it just visa or can i also use mastercard?

I am interested in giving a second card to my daughter, how can I make this happen?

I got a card, how do I get it in the app?

Why wasn't my payment accepted by the app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I completed a money transfer but the recipient hasn't received it?

Someone else accessed my account and made a payment.

I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.

Am I allowed to transfer money to a beneficiary?

Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

Why is allowance not being given to my beneficiary?

Why is it required to verify my identity?

I made a card payment but it didn't work. Why not?

I need my card delivered as soon as possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to check status as my friend hasn't got money I sent.

When will I get my money? It's been too long.

I want to get rid of the account, and delete personal information .

There's a payment in the app that I didn't authorize.

There is no way for me to prove my identity.

I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.

what do I need to do if the ATM kept my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money transaction can't be seen by the person I sent it to

My transaction has not been received. When are you going to process it?

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

Seems like my card payment has been cancelled

I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?

I'm confused as to why my top-up did not go through.

In the app, where do I find my card PIN?

How do I go about getting an actual card?

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

Can I use my account now, even though my identity verification has not gone through yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.

how long does it take to transfer money, my retailer is waiting

I can't find my card!  What should I do?

Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?

Why is my card payment still listed as pending?

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

I transferred some money but the balance stayed the same.

Will my friends be able to top up my account?

How do I use my card if I lost my phone?

There's a payment in the app that I didn't authorize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't the recepient of my money transaction see it?

I am just waiting for the transaction to be completed.

Will it be possible to change from USD to GBP with this App?

Why was my withdrawal requested cancelled by the ATM?

I put some money in my account the other day but now its gone? Why is this?

My card expires very soon.  What is the cost and delivery time to get a new one?

I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!

How do I receive a disposable virtual card?

My identity isn't being accepted, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for the transfer to go through?

Why were there additional charges when I transferred funds?

Is there a way to track the new card you sent me?

What should I expect to be charged on a SEPA transfer?

I am unable to use my top-up on the app. Could you explain this to me?

What is your maximum top up limit per day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why doesn't the person I sent money to see that transfer yet?

Why didn't my transfer get to the recipient?

I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

I did a transfer but the balance is the same.

Help! I need to transfer something to China.

While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.

How can I get a refund for an item I purchased but has not yet arrived?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred money and it didn't get there.

My cash transaction isn't showing on my account

I see a direct debit transaction in the app that is not mine

I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?

Is there a specific date it can be delivered by?

I was not given the amount of cash I withdrew

I deposited some cash but it hasn't shown up in my account yet, what's going on?

I need a number of disposable cards everyday.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transaction I did to my friend hasn't arrived yet, why?

There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.

I didn't see any reason why my transfer was declined. What gives?

I would like to know how to work out where my funds came from?

If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?

My marital status has change, I got to correct my name to reflect that.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.

how long will my cash withdrawal be pending for?

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

Is there a limit to the top-ups someone can do?

It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do I have  to wait for my transaction to be completed?

I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

Does it cost anything to transfer money for a top-up?

What is the process for activating my new card?

I paid two weeks ago and just got refunded

Can I possibly change my currency to another?

What could the reason be that my payment card was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will my most recent transfer take to go through? The recipient needs the money urgently.

I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?

I made a cash withdrawal and was charged a fee incorrectly can you help with this?

The card has suffered a security breach.

There's a cash withdrawal that  didn't make that is showing up.

There is an extra small charge on my card! What do I do?

How do I find out where my funds came from?

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I get my money? It's been too long.

Why hasn't the money transfer arrived yet?

I am overseas in China, can I get a replacement card?

Why were there additional charges when I transferred funds?

The exchange rate for my cash withdrawal was incorrect

Please send my card as quickly as possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?

how long does it take to transfer money, my retailer is waiting

How can I solve my issue with holding multiple currencies?

How long does it take for pending transfer transactions to post?

What can I do to track the card you sent me?

Seems like my card payment has been cancelled

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.

how long does it take to transfer money, my retailer is waiting

My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

What is the present state of the exchange rate?

I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.

Can another family member hold a card for this account in addition to mine?

Why is there a payment I didn't do in my app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

I need to refund my item, can you please help?

Is there a fee for making a payment? If so, let me know why.

If I was travelling abroad, would I be able to hold currencies in euros?

I did a transfer but the balance is the same.

Will I be charged a fee for a SEPA transfer?

Help! When will the card arrive at my home?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?

Why hasn't a transaction I did to my friend arrived yet?

i tried to transfer cryptocurrency into my account but was denied

Can you tell me why my card payment was cancelled?

Is there a list of where I can use my card?

I got cash abroad and the exchange rate applied is wrong

I attempted to top up using my card, but now the money just disappeared?

I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

The exchange rate for the money I took out in a foreign country is wrong.

For some reason my card payment didn't work

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

Does it cost me anything to top up my account via bank transfer?

Tell me where I can find the auto top up feature and a little bit about it please.

I can't find the top-up card verification code.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't the transaction I did to my friend arrived yet?

The recipient doesn't see the money transaction I made

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

I want to change my PIN - do I need to be in a bank?

Can you tell my why my funds transfer did not work properly?

I would like to know how much I can top-up.

Is my new bank card on the way and is there a way to track it?

I made a mistake and performed a transaction on the wrong account!

What are the top up fees for using an European bank card?

I was not distributed the correct amount of cash that I asked for

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I dont see my reciept

My transfer didn't arrive to the recipient

Are there still fees for european top-ups?

I had the wrong exchange rate applied to some cash I got abroad.

The App shows a fraudulent payment made on my account.

What is the charge for sending out more cards?

What could the reason be that my payment card was declined?

My card payment had the wrong exchange rate

Are there any limits to were my card is accepted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

I transferred some cash and it has not arrived yet.

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

I wasn't charged the correct exchange rate for an item I purchased.

I just have one additional card from the USA. Do you support that?

I think I was wrongly charged in a recent transaction when I used my card.

I was charged a transfer fee, why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the transaction to my friend still pending?

Why hasn't my friend's transaction arrive yet?

I would like to cancel my previous transaction

my identity hasn't been verified and i can't edit my details, what's next

I think there is a mistake.  I am being charged twice.

where can I find the auto-top up option?

Why was my cash withdrawal cancelled at the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent money to my family last Friday but they don't have it.

What is the length of a transaction completion?

can other people use the app to add money to my account

The wrong exchange rate was applied to me while pulling out cash.

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

What currencies does google pay top up accept?

Why is my transfer pending when I already made it?

Is there a list of ATMs that take this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason why a recipient might not see my money transaction

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

I believe that a card payment I made was cancelled.

How much does it cost to get more cards?

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

I want to transfer money from another account into this one.

Can I use the apple watch to make a top-up?

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

How do I check security settings on my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.

how long does it take to transfer money, my retailer is waiting

How will I know what the exchange rate is?

Will be Apple Watch be able to let me top up?

i dont recognise some of these transactions, i think someone has my card details

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

In the app, where do I find my card PIN?

Why do you need verification for my identity?

My card is about to expire.  Where do I get a new one.

Can you explain the transfer fee that I was charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred some cash and it has not arrived yet.

I don't see the transaction I made to a friend on my account.

Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

I got married and need to change my name.

Help!  I think my phone may be stolen or lost!

How can I create another card linked to this account?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

What are my bank details so I can do a transfer?

What should I do if my phone is lost or stolen?

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Question: Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.

Is there a way to see where my money originally came from?

Do you offer services that hold money in different types of currency?

There is a weird payment in my statement.

I think someone stole my card because I can't find it.

Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.

Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.

Can I change my PIN without being physically present?

Can someone else use my account if they have my phone?  I lost mine.

Was I charged more than I should of been for a currency exchange?

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

How quickly can I transfer something to China?

I deposited cash but it isn't showing up in my account

Where do I get a disposable virtual card?

Why is there an extra pound charge that is pending?

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Question: My transfer isn't in

I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

How do I go about verifying my identity?

What caused my cash withdrawal to be declined?

Can I get some help to get me card activated?

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

I am overseas in China, can I get a replacement card?

Is there a fee for sending additional cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm still expecting the transaction to be finished

why hasn't a transaction to a friend cleared yet?

There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?

Why won't the machine accept my card anymore?

What are the steps I should take to recover my swallowed card?

My card is expiring so how fast can I get a new one and how much will it be?

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

When I was abroad the exchange rate for me was wrong.

How do I request a disposable virtual card?

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

Please explain to me how to know where my funds are from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?

I sent a payment but it isn't showing up in the app

Does it cost extra to send out more than one card?

My account balance has not updated to reflect my recent transfer.

Can I choose whether I receive a Visa or a Mastercard card?

I want to use my card. How do I activate it?

I am being charged a pound out of nowhere. What is this?

I have a strange transaction for £1 on my statement, what is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where did the money transfer go?

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

My top up card needs verification and I don't know how to do it

Is there a way to link the card i just got?

Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

What should I do if my phone is lost or stolen?

How can I check on the status of my new card?

I was charged an incorrect exchange rate for a withdrawal.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will my transaction take?

how long does it take to transfer money, my retailer is waiting

Can you tell me what this cash withdrawal is?

Please tell me why I am having problems transferring to a beneficiary.

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

I added money to the card but the transaction didn't go through

Why are there multiple transactions showing for one purchase?

When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.

I'm interested in learning more about product refunds.

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am just waiting for the transaction to be completed.

How long will it be  before the person I sent money to is able to see it?

How do I transfer money into my account?

I have a top-up that's still pending and wanted to know about it.

If I get a transfer from Europe, how long until it is in my account?

There's a payment in the app I don't recognize.

I made a deposit in the ATM and it has not cleared

I am still awaiting the money I put into my account this morning.

I need a list of currencies you accept for exchange.

I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My recipient hasn't received the money

why has a transaction to a friend been delayed?

Am I able to do top-ups with Google Pay?

The currency exchange rate was wrong for a purchase I made.

My card payment is being declined and I've tried several times.

What forms of ID do you need for identity verification?

Why is my transfer more expensive than I thought?

What are the steps for my friend to send me money?

Are there cash machines where I can change my PIN?

How long will a transfer be pending for?

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Question: I've been waiting since Friday, where is my money?

My friend says he hasn't received my transaction

This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money

Does a discount apply if I exchange currencies frequently?

Is the fee with my cash withdrawal a mistake?

Is this open to residents of all countries?

The correct exchange rate wasn't given to me for an item I purchased.

If my card becomes expired what can I do?

I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!

Why would I be charged an extra fee while doing a transfer?

The exchange rate was incorrect for this item I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my transaction taking so long to complete?

I sent money to someone but they haven't gotten it, what's going on?

I didn't receive the correct exchange rate when I got cash.

i need a refund right away but the funds aren't available in my account

Is there a limit on making disposable cards?

From which age can my kids use your service?

Can you explain to me why a top up would be reverted?

My bank app said that I got cash from an ATM, but that's a mistake.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my transaction been completed?

My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?

I was charge a fee that I wasn't told about

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

I think the exchange rate was incorrect.

Your machine took my card. How do I get it back?

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

What steps do I need to take to exchange currencies?

I was needing you to see if the exchange rate is correct from when i got cash

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is it taking so long for a transfer to complete!

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

Is it possible to use my apple watch for topping up?

There are strange transactions on my account.  What should I do if I think someone stole my details?

How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

What do I do if there is a direct debit on my account that shouldn't be there?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't the money transfer arrived yet?

I just did a money transaction but its not showing they received it

My top-up does not seem to have worked, what  went wrong?

When do i get charged a fee for using the card?

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

Do you have charges now when you pay with a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transaction to a friend still hasn't shown up.

My transaction has not been received. When are you going to process it?

When will I get a new card when I order it, and how much will it cost.

While getting cash, I was charged a fee.

I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!

I would like to know how exchange rates are calculated when transferring funds.

Is it possible to exchange currencies using the app?

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

why hasn't a transaction to a friend cleared yet?

Why was I unable to complete my transfer?

If my identy verifacation hasn't gone through can I use my account?

I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?

I have obtained the salary in GBP, will it need to be configured?

I can not find my phone or it has been stolen.

My card is not able to be activated how do I get it to work?

I need to exchange some foreign currency. What's the charge for doing that?

Seems like my transfer was declined how come?

What can I expect if I use bank transfer to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will a transaction to a friend take?

I don't see the transaction I made to a friend on my account.

The amount of cash I received was not the full amount

How soon do cards arrive after I order them?

Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!

The correct amount of cash was not received.

I deactivated my card but would like to reactivate it.

How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.

I was made to pay a fee for making a transaction with card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't my friend's transaction arrive yet?

What to do if my physical card is not working?

Can you please explain to me why there is an extra €1 fee in my statement?

Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.

What do I do if there is an electronic debit that is not correct?

How do I get my card back quickly from a bank machine that it?

After I got my cash, I found out my exchange rate was wrong.

My disposable virtual card isn't working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?

What happens when I money transaction doesn't show up on the receiving side?

what amount of time does it take for a transfer to reflect and be available

When will my deposit post to my account?

I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?

Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.

I tried to make a purchase in the store but my card was declined.

Why is the payment on my card still pending?

What's the earliest time to receive my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred money but the recipient does not see the funds in their account?

I would like to change my name after marriage.

For some reason, I'm unable to transfer funds.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred some money but it hasn't arrived.

My friend says he hasn't received my transaction

I am still waiting for the cash to be returned from a cheque I deposited!

Why does a cash withdrawal show as pending?

How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Recipient has not received the money

How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

My balance doesn't include my latest transfer

My card payment has not been withdrawn from my account

I just got my new card and tried using it and it was declined?

I withdraw money abroad but I didn't get the right amount.

Its been 3 days, How long will my transfer take to get to my wallet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer has not arrived.

I paid with my card and was charged extra

ATM apparently not working?  Couldn't access funds in my account?

What do I need to do to verify my funds?

There's an error with the rate that is charged.

Why am I being charged for transfers? Are they not free?

My card still hasn't arrived after two weeks, now what?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When are you going to transfer the money?

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

Why were there additional charges when I transferred funds?

It looks like a payment I've made hasn't made it through yet.

Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.

My new card came in.  How do I activate?

How can I change my PIN even though I'm out of the country in Austria at the moment?

Card activation is not working. What do i do?

What's the wait time for European transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.

How can I the person see my money transaction?

Why are there additional fees for transfers?

What countries have access to this service.

What do I do when I get close to the expiration date of my card?

How would I be able to make changes to my personal details?

I refilled my account balance but got an error message.

I just saw a fee on my account. When do these get charged?

I am looking to transfer some money from my other bank account into this one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't the recipient seeing the transaction? I just sent the money.

I transferred money and it hasn't come yet

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

There was an extra fee when I paid with the card.

Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

Someone else might be using my card without my permission.

I have a question regarding the PIN of the card?

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm still awaiting for the completion of the transaction.

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

Seems like my top-up has not gone through

Where is my credit card that was to be mailed?

I was charged an extra pound for no reason. Why is that?

My card wants to be topped what do you guys support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

I would like to know if you use Visa or Mastercard.

Where do I go to see the source of my available money?

It's been some time since refilled the top-up.

For the identity check, do I need any kind of documentation?

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account

Do you offer free ATM withdrawals of ones hometown currency while on holiday?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the time for a transfer?

How long will it be  before the person I sent money to is able to see it?

How do you figure out the exchange rate? Can you explain why I got less money than expected?

I need to know what your exchange rates are.

Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?

The $1.00 has still not been reverted as indicated in the previous email.

Tell me where I can find the auto top up feature and a little bit about it please.

Are there specific ATM's I can use with this card?

my cash balance less than what I thought

If I top up by card, what options do I have re: currency and card type?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the length of a transaction completion?

How can I the person see my money transaction?

Please tell me, do you use Visa or Mastercard?

How much would I be charged for a transfer?

Why was I blocked from withdrawing from the ATM?

Does it cost anything to do currency exchanges?

Is it possible to access my phone from the hotel/

Why does the same transaction appear multiple times?

My account seems a bit off and getting weird charges.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred money and it hasn't come yet

I sent some money and the account hasn't recived the transfer I made.

I was unable to transfer to another account.

I got this stupid fee after taking cash out, why?

Can you help me get Top Up to work in the Apple Pay function?

I need to get a card, but I live in the US.

I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.

If my salary is in GBP, do I need to do something?

There is a fee from a transfer that is not supposed to be here!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My friend says he hasn't received my transaction

why has a transaction to a friend been delayed?

If my card is going to expire this month, do I need to order a new one?

What are the steps for changing my passcode?

I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

The service here is horrible, I want to delete my account.

How can I find out why my transfer didn't go through?

Can I use visa or mastercard with your service

My card hasn't been working when I try to use it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

I tried to transfer some money and it hasn't done it yet - what's going on?

I paid two weeks ago and just got refunded

I deposited a check, but haven't received the funds for it.

How do you figure out the exchange rate? Can you explain why I got less money than expected?

My accounts been charged a payment for something I didn't make.

I didn't withdraw the amount of cash that is showing up in the app.

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Question: I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

Do you have the option for a disposable virtual card?

I need to change my name, since i just got married

Are you only able to get a card if you're in the UK?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sent money and the recipient has not received their money after two weeks.

How long will it take for my transfer to arrive?

I just checked my statement and saw a $1 charge, why is it there?

The ATM didn't give me the full requested amount

Please tell me how I verify my identity.

Where can I find the top up verification code?

Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.

I'd like to know what the foreign exchange rate will be.

The exchange rate was different when I got cash

I would like open a second card for my daughter, how can you assist me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?

My transfer didn't arrive to the recipient

I cannot seem to buy something online with my card? the payment comes back, what's going on?

Is it normal to get charged extra when i use my card?

Why was I declined when I tried to get my money?

Do I need to re-apply to order a new card when my old one's about to expire?

there is money in my account that i didnt put there

How much do you charge for exchange rates?

Why is my ATM cash withdrawal not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did the funds not transfer to another recipient?

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

I was charged too many times for one transaction.

i put in money for vacation and its not showing. i need that money today, how long will it take

Why do you need verification for my identity?

I have a new phone number and need to edit my contact information.

I tried withdrawing money in another country and the exchange rate was wrong.

Can you please tell me why my cash withdrawal is still pending?

How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't arrived yet a transaction I did to my friend?

How does a bank transfer for topping my account work?

In my app, a direct debit payment I didn't do shows in my app

The fee charged when I changed rubles into British pounds was too much.

Today I was out eating and my card was declined. Why's that?

Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

I sent money to someone but they haven't gotten it, what's going on?

I'm still waiting on my new card to be delivered!

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

A direct debit appears in the app but I didn't authorize it.

How long do I need to wait to see an update after I make a bank transfer?

How can I get a refund for an item I purchased but has not yet arrived?

Can I use my account now, even though my identity verification has not gone through yet?

Yesterday I had my phone stolen.  Please advise what I should do.

How can I choose between Visa and Mastercard?

Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't the person I sent the money transfer to see it?

How much can I withdrawal in one month without incurring fees?

Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.

Can i make several disposable cardsper day?

When will my transfer post to my account?

I made a mistake and did a transaction to a wrong account, can I cancel?

How much is the charge to top up via credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Still waiting for transfer to be completed.

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

I need to know what flat currencies you support for holding and exchange.

After I make a payment, how long will it be before it transitions from "pending" to complete?

I tried to withdraw cash and got declined, why is that?

I wasn't able to use my top up card because the money I put on there wasn't there anymore

My card isn't working at all. What happened?

Why was I unable to complete my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: the money i transferred didnt arrive

Why hasn't a transaction I did to my friend arrived yet?

What ATMs will allow me to change my PIN?

Will there be a charge when money is added to my account?

What is the process for activating my new card?

I lost my phone and need help so someone doesn't access my account.

Why am I not able to get cash from the ATM?

I just got my new card, how do I activate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?

How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

Why didn't I get the amount I requested at the ATM?

If my phone was stolen, do I need to do anything?

Do you know why my card payment has been declined?

How many purchases can I make with one disposable card?

There was an extra fee when I paid with my card, why was i charged this extra fee?

What are the steps for the identity checks?

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

Instruction: Given an online banking query, retrieve another query with the same intent