Question: Why did you charge me extra?

I see an extra $1  charge on my statement, why is this?

Can i make several disposable cardsper day?

Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

My transfer to another account was not allowed. Why is that?

My card was declined at a restaurant today and I don't know what the problem is.

i need a refund from you because the merchant is refusing, can you do that?

I may need to dispute a Direct Debit payment.

Explain the extra fee on my card when paying.

How can I tell where the money came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There must have been a mistake, why was I charged an extra pound?

why does my statement contain an extra fee?

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

My new card has not been delivered to my home yet. What is going on?

What is the highest amount I can top-up?

My balance is not right. It has not been updated for the cash or cheque deposit.

What is the maximum transactions I can use on a disposable card?

How can I check if I have received a refund if it is not yet on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

When I look at my statement there is an extra fee, that is for what?

The app is showing a direct debit payment that I never made

The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?

What do you require to verify someone's identity?

What does it mean when a cash withdrawal is pending?

How come I can see an extra charge for my transfer?

I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged one pound seemingly randomly?

I still have not received an answer as to why I was charged $1.00 in a transaction?

is there something blocking me from making transfers

How do I edit the personal details on my account?

I already got my item but just got my money back

What do I do if I have been charged twice?

Why hasn't my cash arrived from a deposited check?

if i found a lost card can i put it back in app

Am I able to track a card that has already been sent?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What was the $1 charge for on my statement?

Why is there a fee added to my statement?

Is it possible to top up with Google Pay?

How do I use bank transfer to top up my account?

What is the most amount of disposable cards allowable?

If I need to transfer something quick from China, how long does that take?

Why was I charged an extra fee from the ATM?

There is a strange charge on my debit statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the dollar that I have pending on my statement there?

I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?

What flat currencies do you support for holding and exchange?

I don't recognize some transactions.  Is someone else using it?

I have a card that was deactivated can I reactivate it?

I have been charged for one thing two times.

What foreign exchange rate will I get on weekdays and on the weekends?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there an extra charge of 1 dollar on my statement?

I transferred some money but it hasn't arrived yet

I've been to several different countries, can I exchange the cash with a discount for a large transaction?

Am I able to add money into my account using my American Express?

I am not satisfied with your company.  Close my account.

I topped up my account but the money isn't there now.

I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?

I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

i tried using a virtual card for a hotel but it didn't work, why not

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the 1 pound charge going to be reimbursed on my card?

Do you charge extra for exchanging currencies?

Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!

A payment is showing twice. Why is that?

Why was I declined when I tried to get my money?

Tell me what ATMs allow me to change my PIN.

I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?

Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.

How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.

Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my account assessed a fee?

My statement shows and extra 1$ that was charged to it and I would like to know why.

I have lost my card! What is my next step?

I deposited money in the form of a cheque, but my balance has not increased.

What's the youngest I can be to open an account?

Why does my statement show various transaction times?

Do you have any options to top up with a cheque on my account?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

Can Google Pay be used for top up, please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had a dollar charged to my account that's still pending and wanted to know what the charge is for?

When did I get a $1 extra fee on my statement?

Can you tell me why the transfer isn't showing up on my account?

My wallet was stolen and all my credit cards were in there.  HELP?!!?

Can you tell me whats going on with my card it seems to be not working?

Explain why I can't do a transfer to an account.

It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My statement is showing I was Charged a dollar and I am not sure why.

Why is there a charge for $1 on my account?

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

What is the foreign exchange rate you will apply?

I sent a payment but it isn't showing up in the app

Do you have any fees if I want to add money using an international card.

Can you please explain how bank transfers work?

How can I set up Google Pay on my device?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a fee added to my statement?

Is there a reason why there is an extra £1 charge on my account?

I live in the EU.  Can I order one of your cards?

Can you accept my other card from the U.S.?  It is the only other one I have.

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

I sent a payment, but the person I sent it to says they don't have it

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

My card has not been delivered yet and its been a week since I ordered it, please help

How can I go about getting a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?

I  see an extra 1£ charge on my app. Why did It charge me extra?

I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!

I messed up a transfer and need to reverse it.

I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.

Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.

I got charged in double and want a refund

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

One of my transactions needs to be canceled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

Why do I see an extra £1 charge on my statement?

I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.

While getting cash, I was charged a fee.

I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.

I did a bank transfer and my balance isn't current.

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.

How much would I be charged for a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there an extra charge on my statement.

Why is there an additional fee showing on the statement I received?

I want to transfer a sum of money from another bank account I have into this one

What other currencies are available to change to?

For what reason must I authenticate the top up?

How can I get my money that I didn't get from the ATM?

What are the reasons for a declined transfer?

My account says I have money but I withdrew it in cash.

Where do I get a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got billed an extra pound!

I wanted to know about a pending dollar that is on my statement.

Someone has taken my phone from my hotel room!

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?

I would like to know why so much identity information is required?

I don't see the verification code for my card transfer.

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged an additional $1?

There is an extra small charge on my card! What do I do?

I made a payment and it appears it is showing twice

Help me!  I don't know what my password is.

How can I tell if there will be a fee added to my payment or not?

Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

How can I use my American Express to add money into my account?

What are the places that you deliver cards to?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me about why the account I have was charged an extra 1$

I do not know why I was charged for the $1 transaction.

Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before

Why was I charged a fee for my card payment?

Why did I have to pay extra because I paid with my card?

can the delivery be specific to my needs?

There is a fee for a transfer, please explain that to me.

Why is top up not working for my apple pay app

The card has suffered a security breach.

what is the amount of disposable cards I can have?

How is this transfer supposed to work? It's not working for me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged more than I should have been?

Why do i have an extra fee on my statement?

I got charged twice with a duplicate card. How do I resolve this?

How can I fund another account with my American Express?

Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.

Will it cost extra to add money to an international card?

The wrong exchange rate was used for my cash withdrawal

Can you show me where to link the new card?

Can my daughter also have a card issued in her name, but linked to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

Is the 1 pound charge I can see an error or an incorrect entry?

I attemped a transfer and it didn't go through.

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

I have one other credit card from the US. Do you take it?

Where is my credit card that was to be mailed?

I tried to use my debit card, but the payment did not work.

i want to get my salary deposited as pesos?

How did you guys get your exchange rate?

Why do I get a fee every time I transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why i'm I being charged an extra pound

Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

Do you offer disposable virtual cards too?

Do you have a list of businesses that accept this card?

Where can I order a card when I am in China?

I've been waiting for a refund where is it?

What are the steps to activate the card, as it does not seem to work?

How long do bank transfers take to clear

I can't get into the app with the passcode.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why was i charged a small amount

How come there is an extra fee on my statement?

What is the length of a transaction completion?

Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.

How do I know when my new card is going to arrive?

Tell me what the steps for the identity checks are

Why are my purchases from this morning still pending?

Why is the transaction to my friend still pending?

I see a direct debit that isn't mine? How can I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged an extra pound.

Where did this extra €1 fee on my statement come from?

I don't recognize this debit transaction in my billing statement?

I am inquiring about why there was an extra fee charged when I used an ATM.

I still don't have a card. How do I get one?

If I want to get an account for my daughter, can I do that?

My balance didn't change after I transferred some money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I checked my statement and am being charged one pound. Where did this charge come from?

My statement shows and extra 1$ that was charged to it and I would like to know why.

My funds are not transferring to my bank. Why is this not working?

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

I desperately need to transfer something from China, Please give me the wait time.

I have a transaction that shows multiple times.

Where can I find the auto-top up feature?

I would like to receive instructions showing the verification process for top up cards..

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my transaction have an added fee?

I see a charge of 1L I do not recognize on my statement

Are there any places that I can't use the disposable cards at?

Why did I get declined during a transfer?

Why am I charged to get money from the ATM?

Can my password be reset if I do not have it?

How long does it take for my id to verify?

I tried to deposit a cheque into my account and it is not letting me.

Can I get a disposable card?  How many can I have?  How often can I use them?

Why am I charged whenever I withdraw cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?

Why is it showing that my account has been charged a dollar that is showing as pending?

What is the foreign exchange rate you will apply?

Explain why my card payment wouldn't go through.

Is there a way you can have money from a purchase I made refunded to my account.

Can you tell me where to find top up by cash deposit?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a  €1 fee on my account I didn't authorize

Why is there a pending hold on one pound on my statement?

There are strange transactions on my account.  What should I do if I think someone stole my details?

What types of fiduciary currencies are supported for tenure and exchange?

Why can I not transfer money into my account?

I bought an item at the wrong exchange rate.

Which fiat currencies are compatible for exchange and holding?

Can I use visa or mastercard with your service

can my husband open an account and transfer money

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I checked my statement and saw a charge of one pound, where is this charge coming from?

I am looking to get a Visa credit card, what must I do to achieve this?

My ATM card isn't working for a withdrawl

Are transfers not free? I didn't know I would be charged for transfers.

Can I already use my account although the identity verification has not passed yet?

Why is the transfer still pending?  Can I do something?

Is it possible to get a disposable virtual card as well?

I bought something in another country but the exchange rate is wrong

What do I do if the ATM swallowed my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the extra fee on my statement?

I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.

How long does it take for pending to go through

My PIN was entered wrong and now I am blocked.  Please unblock.

This debit is not my transcation. How do I get my money out back?

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

How long will it take to receive my money from my transfer transaction?

My top up card needs verification and I don't know how to do it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason why there is an extra £1 charge on my account?

I would like to know how to transfer money into my account.

The transfer that I was trying to complete was declined. What was the cause?

Is it possible to get both Mastercard and Visa card from you?

Are there ways for other people to send me money?

I wasn't able to do a transfer to an account

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't understand why there is an extra €1 fee in my statement.

I still have not received an answer as to why I was charged $1.00 in a transaction?

Are purchases returnable for full refund?

I used my card to get cash then I was charged a fee that I shouldn't have been charged.

I am unable to transfer money. I believe it is not working because it states it was declined.

would I need to pay extra for exchanging currencies?

What kind of cards are supported?  What currency?

I think the currency exchange that's been applied is wrong.

How much do I have to pay if I want to transfer money?

i don't see the top-up verification code anywhere

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is  an extra 1£ charge on my app. Why did it charge me extra?

There is an extra $1 charge on my statement, why is that?

You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.

There's been a transaction to the wrong account.

Why was I not able to take cash from the ATM?

I do not think the pop up went through yet.

Help, I don't know what the PIN is to my card?

Do I need to pay more for exchanging currencies?

Where do I get a disposable virtual card?

Is it possible to obtain both a Visa and a Mastercard from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see I was charged $1 for a transaction.

There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?

Why hasn't the transaction I did to my friend arrive yet?

My Identity verification hasn't passed yet is it possible to use my account?

Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?

Can I use your app to exchange between USD and GBP

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there an extra pound charge that is pending?

Why would there be an extra charge on my app?

I've obtained the card, how do I enable it on the app?

what is the cost for exchanging currencies?

How long do bank transfers usually take?

Why is it taking so long for my pending transaction to post as cleared?

Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?

My statement contained a one pound extra fee

Why is my cash withdrawal still pending?

I added money through a bank transfer and it is not showing in my balance.

I received a decline message on a transfer

Why wasn't my contactless accepted at the metro?

I made a card payment which is showing me pending.

How can you assist on verifying my identity?

There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?

The exchange rate was incorrect for an item I bought.

Apple pay is not accepting my American Express card, can you assist me with this problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a €1 charge on my statement?

Why is there an extra fee on my statement?

There is a payment in the app I did not make

How do I transfer cash my into my account?

How do I go about cancelling a transaction?

How much are the fees for adding funds using an international card?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

I tried to top up but the app rejected it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I see an extra €1 charge on my statement?

Why is there a $1 charge on my statement?

I still haven't received my card in the mail

Can turn my money into another currency?

I got the incorrect amount of money given to me from my account

I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?

What fees do you charge for the standard card?

I was mistakenly charged a fee for using my card.

Can I get some help activating my new card?

Can you tell me why I wasn't able to complete my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my statement show a $1 charge on my account?

There is an unexplained $1 charge on my statement, can you please explain this to me?

Is there a way to top-up when it reaches a certain balance?

Is there any cost to change foreign money to local?

I was told I would be getting a refund but I have yet to see it

I keep trying to make a payment, but it doesn't work.

Why do I have two charges It should only be one charge?

Will you be adding more currencies in the future?

think someone is using my card with permission

I haven't seen the cash yet from the cheque I deposited.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What am I being charged an extra pound when I haven't bought something worth that much?

Can you please explain to me why there is an extra €1 fee in my statement?

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

Why am I being charged a fee on a card payment?

Why did I get charged a fee, I thought it was free?

Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.

I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?

How do I dispute a direct debit on my account?

Please delete my account and personal information.

Could you explain why my card payment did not work?

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come there is an extra fee on my statement?

Why is there a $1 charge on my statement?

I don't understand why my payment was declined. I thought everything was ok.

Why was I charged an extra fee from the ATM?

What is the fee for topping up a US card?

Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.

Why couldn't I transfer to a beneficiairy?

Why is the exchange rate different than expected on my transaction?

I've been waiting ages and my PIN hasn't gotten here.

I just sent money but the person I sent it to doesn't see it. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did a transaction I made charge me $1?

I think my pin has been compromised, what do I do?

What are the steps needed to top up with Apple Pay?

Why am I getting declines when trying to make a purchase online?

The exchange rate for the money I took out in a foreign country is wrong.

Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

What is the cost for currency exchanges?

What is going on with it saying my card payment was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There seems to be an additional charge of £1 on my statement, what is the reason for this?

I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.

I want to use my card, how would I activate it?

I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

Tell me what I should do after my card expires.

Why was my exchange rate a different amount than usual?

I deposited a cheque with some money, but the balance hasn't changed.

There is no way for me to prove my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been charged an extra £1 and I don't know what it's for

How do I get refills to my card when I'm traveling?

Should I order a new card before I freeze my original one?

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.

How do I activate my card, so that I can start using it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do i have an extra fee on my statement?

I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?

Tell me why my card payment was declined.

I am having trouble with the app recognizing me.

I need to know where I can withdraw money.

Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?

I have been charged two times for one transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the 1 pound charge I can see an error or an incorrect entry?

Where did this extra €1 fee on my statement come from?

Which flat currencies are supported for holding and exchange?

How long should I have to wait before I see the transfer in my account?

Why was my cash withdrawal declined by the ATM?

how many virtual cards can i have, i want 8

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my statement have an extra fee?

My card expires soon, will you send me one automatically?

I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.

I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.

I deposited cash into my account, why do I not see it?

Transaction refund missing from my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I checked my account today and saw that I was charged an extra pound that I did not spend.

I  see an extra 1£ charge on my app. Why did It charge me extra?

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

When exchanging currencies, is there an extra fee?

Is it possible to change from AUD to GBP?

My account is locked because I used the wrong pin too many times.  Please help.p

I attempted to get cash in the ATM but it was not authorized

Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the extra €1 on my statement for?

What is the reason for the extra fee on my statement?

There's a card payment with a name I don't recognize

I goofed up and used the wrong account.  Please help.

I need to change my address in the personal details.

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

I can't seem to get my virtual card to work.

Can I use a disposable virtual card for any purchase?

How much longer is it going to take to get my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?

Is there an age limit to open an account

what steps do you take to check identity

Why was I charged a fee on a cash withdrawal?

Please let me know how to change my PIN?

The exchange rate used on your app is really bad. I'm considering closing my account because of it.

I was unable to transfer money from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's an extra fee on my statement, why is that?

I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

Can you explain more about why should I verify my identity?

Can it add money every so often automatically while I travel?

What's wrong with my card? The clerk at the grocery store said it was declined.

If I lost my phone, how can I stop someone from accessing my account through the app?

Why hasn't my refund appeared on my statement?

Will this app allow me to exchange currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is an unexplained $1 charge on my statement, can you please explain this to me?

For some reason I am unable to preform a transfer to a beneficiary.

Is my credit card supported for top-ups?

If I top up by card, what options do I have re: currency and card type?

I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?

There's a card payment with a name I don't recognize

Can you issue both a Visa and a Mastercard to me?

There is payment showing that I didn't do.

My Google pay top up isn't working. Help.

After depositing a cheque my balance did not change.

Can I do more than 10 transactions with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged an extra dollar on my account and would like to know the reason.

Why has another fee been placed on my statement?

Did you deactivate my card it's not working anymore

Can an American resident apply to get a card?

My bank card has expired, how can I get a new physical card?

Can I have multiple currencies in my account?

Are there any places that won't take my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is an extra $1 charge on my statement, why is that?

My statement shows an extra fee - what is it?

There is no way for me to prove my identity.

Can I use my Apple watch to fill my gas tank?

What should I do if I can't use my card?

How do I exchange currencies using this app?

I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?

How long will it take to transfer from europe?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a charge for $1 on my account?

I have no idea why there is a dollar that has been charged to my account.

What happens if I use my account and my identity verification hasn't finished?

It's been a week since I ordered my card and it's not here. Please help?

Do you charge extra for topping up with a debit or credit card?

What do I do if I can't access my passcode?

How many transactions can I do with my disposable card?

The app does not believe that I am myself

I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a charge of 1L I do not recognize on my statement

I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

My new card came in.  How do I activate?

why is a transfer to beneficiary not possible?

I cannot remember my passcode, is there a way to retrieve it?

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

I can't find the top-up card verification code.

I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?

I did a transfer and I was charged a fee that shouldn't be there!

When I went to get cash, it was declined!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this fee debit on my account?

My statement shows and extra 1$ that was charged to it and I would like to know why.

My card is not able to be activated how do I get it to work?

I've been to several different countries, can I exchange the cash with a discount for a large transaction?

Why is the purchase I made this morning still pending?

I don't know what my passcode is, can you help?

I did a transfer earlier but see that it failed to go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.

I have received my American express in apple play, looks like top up has an issue, please help?

I didn't do a payment and I have it now.

How long will it take for my cash withdrawal to no longer show as pending?

I made a mistake when making my last transfer, please cancel before it goes thru.

How can I transfer money using my credit card?

I checked on google and the exchange rate you are using is really bad. Can you update it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been charged an extra pound!

What is this random charge of one pound doing on my account?

I need to know what charges I will incur for using a European card for top up.

Why is the cash withdraw I made shown as pending?

How are exchange rates calculated at this bank?

I don't want to use this method to identify myself.

I made a top up yesterday but it's still pending.

I could not transfer funds to a beneficiary; is there a problem with your software?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: $1 charge in transaction.

HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?

There is a withdrawal on my account I didn't make.

Is there an additional charge to exchange currencies?

The money disappeared after I topped up my account.

Am I able to use my American Express to add money to my account balance?

Where are the ATMs that accept this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will the $1 charge show as pending?

I am inquiring about a $1 charge on my statement.

Could you help my figure out the exchange fee?

My card was declined at a restaurant today and I am not sure why.

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

What steps are taken to transfer money into my account?

I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?

Can you tell my why my funds transfer did not work properly?

When I was transferring money I was charged extra why?

Is there a reason my payments are pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I find out about an extra fee on my statement?

I had to pay one pound more than the set price!

I want to get rid of the account, and delete personal information .

I would like to top up via credit card, which credit cards do you support?

I have one other credit card from the US. Do you take that?

I bough an item and the exchange rate was incorrect.

How do I go forth on transferring a sum of money from one account to another?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: An extra fee of €1 was in my statement

Where can I find the auto-top up feature?

Is there a transaction limit on a disposable card?

I don't have my passcode to access the app.

How long does it take transfers from Europe to complete?

Why was I charged when taking out money?

What kind of businesses will take my card?

How long does it take for a new card to ship?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.

My statement contained a one pound extra fee

I added money but my top-up wasn't processed by the app.

This debit is not my transcation. How do I get my money out back?

I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.

Can I get a Visa instead of a MasterCard?

Why do you need to perform identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you also have this extra fee on your statement?

I want to get my hands on one of those virtual cards!

Can you tell me why I was charged extra when I withdrew money?

What happens if the ATM gives me the wrong amount of money?

What should I do when my card reaches its expiry date?

I found a charge on my debit that I did not make.

I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?

I've completely forgot the code to get into the app.

Online banking is not showing my cheque or cash deposit so the balance is incorrect.

I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When did I get a $1 extra fee on my statement?

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?

I messed up and made a transaction using the wrong account.

I bought something that I need a refund for.

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

I really want a physical card. How do I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where did the  €1 fee in my statement come from

How come I was charged a transaction of $1?

Can I add money to top up my account via a bank transfer?

I want to return an item for a refund can I do that?

My Identity verification hasn't passed yet is it possible to use my account?

Can you issue both a Visa and a Mastercard to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am seeing and extra 1$ charged to my account and wanted to know about it.

I used an ATM and wanted to know why I was charged an extra fee.

On the card that is coming, what's the tracking info?

How long do I have  to wait for my transaction to be completed?

Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.

How quickly can I transfer something to China?

Are there any specific cash machines that I have to go to in order to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My statement contained a one pound extra fee

The $1.00 has still not been reverted as indicated in the previous email.

A strange card payment, I do not recognize it.

I am not able to make a purchase because there is an issue with my card

Can you tell me the countries you operate in?

What are eligible holding and exchange currencies?

Do I have a limit to the number of top-ups per day?

Can you please tell me how long it takes for the transfer to be available.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did you guys charge me an extra €1?

why does my statement contain an extra fee?

There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.

Will there be a charge for topping up by account with a SEPA transfer?

I can't find my card!  What should I do?

Is there a fee associated with using foreign exchange ATMs?

I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?

Why hasn't my transaction been completed?

When the time is right will this automatically replenish my balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see an extra $1  charge on my statement, why is this?

Why do I see an extra £1 charge on my statement?

I don't see the transaction I made to a friend on my account.

I used my card to top up but it's saying it is still pending. What does this mean?

How is my ATM deposit not available yet?

I'm interested in getting a card. How does one go about doing that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.

There is a charge for an additional pound.

How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.

The transfer that I was trying to complete was declined. What was the cause?

What is the length of time for money to reach the account?

Please help revert my transaction from this morning.

Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.

I paid with card and I was charged a fee

Do I have to go to an actual bank to change my PIN?

What currencies are approved to add money?

I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this extra fee on my statement.

why does my statement contain an extra fee?

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

Is EUR one of the currencies you deal with?

when i travel can it top up automatically

I got charged two times for a transaction

I have a new card and need to activate it

Why do I have a transaction showing multiple times?

The correct exchange rate wasn't given to me for an item I purchased.

I've been waiting for a refund to show up and I don't see it on my statement yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged $1 in a transaction.

I just looked at my app and it seems I was charged extra, why is that?

What is the wait time until money reaches my account?

How can I check on the delivery status of my card?

There's a payment in my history I don't recognize

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

I logged in wrong and am blocked, how do I log in?

What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was made to pay an additional pound!

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

What do I do to verify my source of funds?

I could not get my card to work at a shop.

What are the restrictions of the disposable cards?

How much would it cost me for a bank transfer to top up my account?

For some reason my card payment hasn't worked. what can I do to look into that?

How can I get a virtual card for a one-time transaction?

How do I unlock my account after typing in the wrong PIN too many times?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It appears I have a fee in my statement.

How come I was charged a transaction of $1?

I have been waiting for my top-up to complete and it still hasn't gone through.

How can I check to see where my funds come from?

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

My foreign currency exchange has been applied incorrectly.

After I transferred money the balance remained the same.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there an additional fee showing on the statement I received?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

My card hasn't arrived yet. What do I do?

What do I need to do in order to get a new card?

How do you come up with your exchange rate

I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a charge for an additional pound.

I topped up last night but don't have any funds, why not?

Am I able to track a card that has already been sent?

I was charged a fee when I transferred my funds, why?

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

I can't get the top-up to work! What's going on here.

If I need delivery on a certain day, is that something that could be accommodated?

Why was I charged a fee on a cash withdrawal?

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is an extra small charge on my card! What do I do?

Why do I see an extra fee on my statement?

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

What are the reasons for my beneficiary not being allowed?

I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.

Who can I speak with regarding a lost card?

am afraid someone may have gained access to the info on my card.

How do I reverse a transaction on my account?

I need to stop a transaction that I made.

I have young kids. Can they use this service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my card been charged an extra pound?

I have no idea why there is a dollar that has been charged to my account.

Help me use American Express to add money to the account.

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.

My card hasn't arrived yet. What do I do?

Is there an age limit for opening an account?

I could not get the top-up to go through

I thought you guys offered free transfers. Why was I charged?

my phone was taken yesterday, what should I do about my account?

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is it showing that my account has been charged a dollar that is showing as pending?

Why would there be an extra charge on my app?

I wanted to withdraw $100 from the ATM but I only got $20

Can I choose between Visa or MasterCard?

I have a cash withdrawal that I do not recognise.

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There has been a charge pending on my account statement that I can't figue out it's for a dollar.

why does my statement contain an extra fee?

My accounts been charged a payment for something I didn't make.

I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?

What should I do if my card payment was cancelled?

What is the process to create a disposable virtual card?

I have been waiting for my top-up to complete and it still hasn't gone through.

What do I have to do to prove my identity?

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

Do the disposable cards have a transaction limit?

Is it possible to hold money in different currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did they charge me an extra $1?

I've been charged an extra £1 and I don't know why

The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

I found my card, how can I use it again?

I am not happy with your company. Please delete my account asap.

At what age can a person open an account?

Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.

Do I need any kind of proof for the identity check?

Where can I go to find out how to verify my identity?

When I went to get cash, it was declined!

Why am I being charged extra when I withdrew money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has another fee been placed on my statement?

Why do I see an extra £1 charge on my statement?

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

How much are the fees for adding funds using an international card?

Where are the ATMs that accept this card?

Help!  There is a cash withdrawl on the account that I didn't make!

I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?

I would like to top up my account automatically. How do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

why is there a service fee on my statement?

Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.

How long does it take for a transfer to reach my account?

How can I get a disposable virtual card?

Unable to use my American Express with Apple Pay to top up my account

Someone must have found my card details as I don't recognize these transactions.

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

I think there's a purchase at a store that I didn't go to.

Is it possible to exchange currencies on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a $1 charge in a transaction.

What is the $1 transaction on my account?

What do I need to do to cancel a transaction?

What are the charges for recieving SEPA transfers?

Why is it I am charged an extra fee when I use the ATM?

Which cash machines will allow me to change my PIN?

Can you please explain how bank transfers work?

What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why is there a service fee on my statement?

I have no idea why there is a dollar that has been charged to my account.

I think my pin has been compromised, what do I do?

I did a transfer.  What is the extra fee?

do i have to wait for a physical card before i get my pin

I got less cash than what I specified at the ATM.

Do you provide currency exchange to Euros?

Am I able to get a refund for a purchase?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I  see an extra 1£ charge on my app. Why did It charge me extra?

I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

I am seeing in the App a diret debit that its not mine

I would like to get your card in EU. Is that possible?

Will I see the transfer in my account within the week?

I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

I'm not able to withdraw money from the ATM but I'm not sure why.

How long does it take for my top up to clear?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was overcharged an additional pound.

How come there is a $1 extra charge on my statement?

What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.

I did a topup successfully but its not showing in balance. I think there is some problem in system.

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

IS there anywhere that a card cannot be delivered?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The $1.00 has still not been reverted as indicated in the previous email.

I have no idea why there is a dollar that has been charged to my account.

I found my card in my jacket this morning, so can I reactivate it?

Can I top up for free using a European card?

I am having trouble with the app recognizing me.

Why is the payment on my card still pending?

What flat currencies do you support for holding and exchange?

I was blocked by using the wrong pin too many times, can you help me?

I have lost my phone or it has been stolen.

I need money put into this account from another one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain the charge of 1L in error.  I have purchased nothing in this amount.

Where did this extra €1 fee on my statement come from?

I did a cash deposit to my account, but I am not seeing it on my statement.

My friend deposited $100 into my account, but it is not showing up!

Can you tell me what countries you offer support for?

When will I see my cash, since I already deposited my check?

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

Will I need a new card or can I put my old card back into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was wrongfully charged one pound.

What are the currencies that are accepted to add money?

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

I want to top up my account with a cheque

Explain why a card payment would be cancelled?

I normally have no issues making transfers, so why am I suddenly being told it is not possible?

A seller is stating that they haven't received money yet when the money has already deducted from my account.

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.

My statement shows an extra fee - what is it?

I want to do a cash deposit to top up. How do I do this?

I moved so I need to change my address. How do I do that?

I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.

I need multiple cards per day, and they all have to be disposable.

Google Pay isn't working. What is wrong?

Why am I getting charged more for using my card?

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a €1 fee on my statement, why?

Do I have a $1 extra fee on the statement?

I am seeing unathorized transactions in the app, on my account.

What steps do I need to take to exchange currencies?

If I were to do a transfer, what is the rate for that?

A false direct debit payment is showing in my app

I tried to buy something online but my funds were transferred back to my account. What is happening?

Is it possible to transfer money to my credit card?

If I want to get an account for my daughter, can I do that?

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

What would be a reason my transfer got declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just looked at my app and it seems I was charged extra, why is that?

Please tell me which fiat currencies you support.

Hey I thought transfers were free.  Why are you charging me?

What steps should I take before my card expires?

I am not satisfied with your company and wish to delete all accounts immediately.

Your machine took my card. How do I get it back?

What are the guidelines for the disposable cards?

What is the Top up rate charge for using a card in the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged $1 in a transaction?

I still have not received an answer as to why I was charged $1.00 in a transaction?

Hi, I have done a topup, but my money was reverted. Please look into this issue.

Please give me both a visa and a mastercard.

What do I do if I have forgotten my passcode?

What is the procedure for me to get more cards on my account?

What are the steps that I need to take to activate a new card?

I asked for cash but I did not receive all the funds

I didn't receive the correct exchange rate for an item that I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had to pay one pound more than the set price!

My statement shows and extra 1$ that was charged to it and I would like to know why.

I sent some money but the intended recipient says it hasn't arrived

I tried to used my card in a shop and the transaction was declined.

How do I order a new card if my current one is about to expire?

I want a virtual card that is disposable

There was a direct debit I don't recognize.

I'd rather not use my physical card, how can I get a virtual card?

There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: An extra pound was charged!

My statement shows an extra fee - what is it?

Is there a way to use a cheque to top up my account?

The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?

I have been charged twice on my statement.

I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?

I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

How long does it take to activate the card, as it does not look like its working?

Is there a way for me to check my balance?

Why hasn't the transaction I did arrive yet?

The applied exchange rate is wrong for the cash I got abroad.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the fee on my statement for?

I got a message that I cannot name X as a beneficiary.

How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?

How can I tell the source for my available funds?

What do I do if I see a cash withdrawal on my account that I don't remember making?

I want to top up from my Apple Watch, can I?

Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.

My order hasn't shown up yet, what can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there an extra fee charged?

Why does my statement show an extra fee?

There is a payment that I was charged two times for.

Is it possible to change from USD to GBP with your App?

My account isn't showing a transfer I made.

What do I do if I have exceeded all my PIN tries?

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

I am unable to access my app due to forgetting my passcode.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have no idea why there is a dollar that has been charged to my account.

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

What, if any, is the limit  for auto top-up?

The cash abroad exchange rate is applied wrong.

What are the steps for depositing cash into my account?

Is there a reason to why I was charged twice for a transaction?

Why is it saying my card payment is declined when I made it?

Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

In my statement, there was an extra €1 fee

There is a payment in the app that I did not approve

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

Do I need to re-apply to order a new card when my old one's about to expire?

Someone might be using my card.  What should I do?

Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

I don't have the device I used to log onto the platform so I can't access it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this €1 charge?

I still have not received an answer as to why I was charged $1.00 in a transaction?

Why did my card get charged twice for a transaction?

It looks like my card payment was sent back.

I bought a product a week ago, but may need to return it.

When I purchased a product in another country the currency exchange was incorrect.

I have an account at another bank, but I want to transfer some of the money to my account here.
.

I need another card for a member of my family. Is this possible? How soon can I get one?

Is it okay to hold money in multiple currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my statement show an extra fee?

I do not know why I was charged for the $1 transaction.

I can't figure out why a transfer is still pending?

How long does it take for a top up to go through

HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?

Why hasn't my friend received the money i sent them yet?

I recently deposited some money into my account, but it still isn't showing up. What's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I look at my statement there is an extra fee, that is for what?

Do I have a $1 extra fee on the statement?

What's the closest place to withdraw money?

Why is the cash withdraw I made shown as pending?

Would you give me a mastercard and visa?

I noticed a duplicate charge on my statement.

How long does it take for a transfer to reach my account?

I desperately need to transfer something from China, Please give me the wait time.

How can I change my old pin to a new one?

I noticed my exchange rate was incorrect when I got cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

Why is there a pending hold on one pound on my statement?

I'm not sure how disposable virtual cards work. Please help.

If I order a new card, how much will it be and how long will it take me to get it?

What should I do if my card doesn't work?

Help, I don't know what the PIN is to my card?

How would I be able to make changes to my personal details?

I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?

I'd like more info on getting a virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged an extra pound for no reason. Why is that?

Can you tell me what this fee is on my statement?

Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.

I want to delete my account. How do I do this?

What are the restrictions of the disposable cards?

I live in America, but I would like a card.

Can I add money in intervals to my account?  I will be traveling.

I lost my phone. Can I use my card without the app?

do i need to add money before i order a card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a $1 charge on my statement?

Am I going to be charged for receiving  money?

Could you explain your rules for ATM fees?

The app can't verify my information for identity proofing purposes.

There's a card payment with a name I don't recognize

Why was I charged twice for the same transaction?

Tell me why my card payment was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this $1 charge on my account?

My statement shows an extra fee - what is it?

Why isn't my money from a check deposit showing?

It says pending status for my payment. Why?

Can I change my PIN without going to a bank branch?

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

I deposited a check, but haven't received the funds for it.

Contactless payments need to be enabled for my card.

I lost my phone and need help so someone doesn't access my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged extra on my app?

My statement shows and extra 1$ that was charged to it and I would like to know why.

Do you know when the withdrawal will show?

Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

I recently bought an item using my card and I was charged an extra fee why is this?

How do I dispute a debit that I didn't make?

Why is my payment declined? It looked like everything worked ok and my account was fine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please explain to me why there is an extra €1 fee in my statement?

Is there a reason there's an extra fee on my statement?

Why did my top-up not get approved this time?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

Is there any way I can get more physical cards to use with my account?

Can I add funds directly from my Apple Watch?

Why is my card payment still pending? It should have gone through already.

Where'd the rest of my cash go from the ATM

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In my statement, I got a €1 extra fee.

I wanted to know about a pending dollar that is on my statement.

I found a transfer fee - is that correct?

How do I know where my money comes from?

The item i bought exchanged rate was incorrect.

I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?

I have another card from the U.S. Will you be able to accept that one?

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

A card has been sent to me, how do I track it?

Could you send me and up date on the arrival of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?

I still have not received an answer as to why I was charged $1.00 in a transaction?

I have a cash withdrawal that I don't recognize.

Why would I receive an error that my transfer isn't possible when I've done it before?

I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have a $1 extra fee on the statement?

Why did I get a $1 extra fee on the statement?

Can I change my details because I moved?

I see an unfamiliar payment on my statement.

My phone has been stolen.  How can I make sure no one uses my account from it?

I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

I am under the impression that my top up is still pending

Will you charge me for topping up with a European card?

How much does it cost to exchange my balance into a foreign currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In my statement, there was an extra €1 fee

There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

Why did using an ATM cause me to be charged an additional fee?

What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.

Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

When I got my cash, the amount was not what it should have been, based on the exchange rate.

I attemped a transfer and it didn't go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I see an extra £1 charge on my statement?

Why is there a 1 euro fee on my statement?

how can the money machine keep my card what do i need to do?

Is there a way to view the history on where my funds came from?

How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.

I just looked over my statement and I don't recognize the name of a card payment.

Where do I find the verification code for the card I'm topping up?

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

A foreign purchase I made has the incorrect rate applied to it.

Why was I charged a fee for withdrawing money off my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am inquiring about a $1 charge on my statement.

Where did this extra €1 fee on my statement come from?

I am having trouble doing a transfer. A "Decline " message appears after making the transfer.

What are the countries that you operate in?

Why have I been charged a fee for card payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My statement shows and extra 1$ that was charged to it and I would like to know why.

i have used my card online before and wasn't charged, why am i charged now

I got notified that my top up has been reverted. Why?

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

When is a payment I made with my card going to clear>

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what was the $1 fee i got

I do not know why I was charged for the $1 transaction.

Please help my find out why there is an odd direct debit in my records.

What is the reason my payment was not accepted?

I was charged too many times for one transaction.

I was charged several times for something

What do I do to verify my source of funds?

I don't know what pending transaction means.

I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was overcharged a pound.

There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

What currencies can I not hold many in, if so what are they?

What steps do I have to take to change my PIN?

I entered the correct pin but I still couldnt get funds.

How can I add physical money to my card?

I need to close my account.  Your company is terrible!

What is the verification code for my top up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where did this extra €1 fee on my statement come from?

I've been charged an extra £1 and I don't know why

I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

Someone might have had access to my card.

My friend wants to send me money, can she?

I dont know what happened, but my payment was cancelled

How did you arrive at the rate of exchange? I thought that I would get more cash.

I need to transfer some money, can I use my credit card?

Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

How can I tell if an AMT will take this card?

Can you tell me where my funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My statement shows an extra fee - what is it?

I'm having problems with ID verification

I have a cash withdrawal that says it's pending, why?

I'm not sure what to do about the PIN, because I don't have one yet.

Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?

My app says I withdraw money from my account from an ATM.

What fiat money can I used in the exchange and holding?

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

How long is a transfer in the pending status?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed an extra pound charge?

Why is there an extra fee on my statement?

My PIN number was incorrect, and I can't access it.

How long do transfers take to show up in my account?

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

I see cash in my app but I did not get it.

Why couldn't I transfer to a beneficiairy?

The company is no good, please terminate my account.

I would like to use top-up with my Apple Pay.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there an extra €1 fee in my statement?

I have a strange transaction for £1 on my statement, what is that?

Is it normal to see a fee for transferring money?

Will my card work at all merchant locations?

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I wondered if multiple currencies is okay?

What happens if my card payment is cancelled?

Why can't a beneficiary receive a money transfer from me?

When will I see my cash, since I already deposited my check?

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a €1 extra fee in my statement

How come I was charged a transaction of $1?

Do you know the process how to activate my card?

How do I get a refund for something I bought?

I attempted to get cash in the ATM but it was not authorized

I purchased this item and would like a refund

Can I add money in intervals to my account?  I will be traveling.

Why is my transfer taking so long to complete?

Will I know which exchange rate I will get?

How long do I wait for a transfer from the United States?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know what these extra charges are on my statement?

Can you tell me what this fee is on my statement?

My card got charged twice for the same thing!

What do I do if my disposable virtual card doesn't work?

How do I make sure my transfer isn't goin to an unsupported merchant?

Is there a reason why a recipient might not see my money transaction

I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?

the exchange rate for my withdrawal is wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come there is a $1 extra charge on my statement?

Why is there a 1 euro fee on my statement?

I am not satisfied with your service.  Close my account.

Why can't I transfer money to a beneficiary

Why is my friend not getting a transaction arrival yet?

Will my other US credit card be accepted?

There is a direct debit payment on my account that I didn't authorize.

I enetered the wrong information, I need my account unblocked How do I do that?

My identity verification is not working.

What do I need to do to correct this failed transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I was charged a transaction of $1?

There is an extra charge on my account I didn't authorise, it's just £1, what is it?

How fast can I transfer something from China?

Can another family member hold a card for this account in addition to mine?

I tried to make a transfer and it didn't work.

I need a new card and I live in the United States.

How do I get this damn virtual card to work?

When I got cash I believe that the exchange rate was wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason for the extra fee on my statement?

I am being charged a pound out of nowhere. What is this?

My payment is taking a long time to go through.

My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?

I am not able to see the card PIN anywhere?

How long do I have  to wait for my transaction to be completed?

How old does my daughter need to be to have her own account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the $1 transaction on my account?

I don't recognize this payment on my app, I am sure I didn't spend any money there.

Can I check my recent refund in my statement?

The app isn't letting me log in, but my info is correct.

I need to verify my identity. How do I do that?

I did a money transaction and dont have a receipt

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a 1 euro fee on my statement?

I have a strange transaction for £1 on my statement, what is that?

A transaction I did to my friend hasn't arrived yet, why?

i would like to dispute a direct debit payment

something is wrong with my exchange rate charge

I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

What is the time frame for european transfers?

I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

I wanted to know about a pending dollar that is on my statement.

I see money go out that I didn't withdraw.

I lost my phone and need help protecting it.

There are funds showing in my app that I did not receive.

There is a direct debit patentp that I haven't authorized.

At what cash machines can I change my PIN?

I've made a bank transfer but the money doesn't seem to be in my account.

Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

Which countries does your service work in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does the €1 fee mean?

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.

What are the steps for my friend to send me money?

What is the proper way to activate a card?

What is this cash withdrawal on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had to pay a pound more than I anticipated!

Help me delete my account.  I am not satisfied with the service.

I did a transfer to my account, but it hasn't shown up

Is there a way to see where my money originally came from?

There is a withdrawal in my account I didn't make.

If my card payment isn't working what do I do?

Can I transfer money to my account with the app?

I can't see a verification code anywhere

I enetered the wrong information, I need my account unblocked How do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not know why I was charged for the $1 transaction.

My wallet was taken and I see that someone is using my card!   Please help me!

Can I use my social security card as a form of identity?

I found the exchange rate for my cash withdrawal is wrong

May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?

I attempted to get money in cash but it was refused!

Why did I not get the amount of money I requested?

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

I still want to use my account but haven't verified is that OK?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to know about a pending dollar that is on my statement.

I can't get my card out of the ATM, what should I do now?

I'd like to have extra cards. Will I have to pay for that?

What is the reason my top-up is still pending?

How do I fix a payment that was reverted

After I transferred money the balance remained the same.

Why was I unable to finish this transfer?

What is the timeframe for a transfer in Europe?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is an extra charge on my account I didn't authorise, it's just £1, what is it?

Why is there a pending hold on one pound on my statement?

Please help!  There was an extra fee when I got cash.

The item i bought exchanged rate was incorrect.

Why does it cost more to pay with my card?

Can you tell me why my transfer is failing and help resolve?

How do I transfer funds directly from my credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there an extra fee on my statement?

Why do I see an extra fee on my statement?

How do I use the app to exchange currencies?

I urgently need to transfer something from China. How long can I expect it to take?

What cash machines will let me change my PIN?

My salary is in GBP, is this something I need to configure?

Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: €1 was in my statement as an extra fee.

I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?

I used my card to top-up but the money is gone!

I can't get the top-up to work! What's going on here.

I need to know where this charge is coming from?

I have a pending payment on my card.  Why?

Does a discount apply if I exchange currencies frequently?

I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I still have not received an answer as to why I was charged $1.00 in a transaction?

I just checked my statement and saw a $1 charge, why is it there?

I need to check status as my friend hasn't got money I sent.

How much can I withdrawal in one month without incurring fees?

What is with the need to have all my ID information?

Help me unblock my account.  I entered the PIN wrong too many times.

Why am I getting charged more for using my card?

Do you charge a fee on currency exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a pending hold on one pound on my statement?

My account shows a direct debit charge that I have never seen before

I am interested in a Visa or Mastercard. Do you offer them?

I would like to exchange currencies on the app. How do I do this?

What can I and can't do with the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged an extra pound?

There is an extra 1£ charge on my app. Why did you charge me extra?

My card payment had the wrong exchange rate

I would like open a second card for my daughter, how can you assist me?

Where do I go to change my account details?

Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.

When will I get a new card when I order it, and how much will it cost.

I deposited money but my balance hasn't been updated yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get a $1 extra fee on the statement?

Why is my card payment still pending? It should have gone through already.

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Can you please explain how bank transfers work?

When I got cash the exchange rate was wrong

I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

Instruction: Given an online banking query, retrieve another query with the same intent