Question: How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.

There is a cash withdrawal in my account that isn't mine.

Please tell me how to edit my personal details.

i need a refund from you because the merchant is refusing, can you do that?

The activation process for my card isn't working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am seeing inside the App a some cash withdrawal that is not mine

There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

I was charged a fee for withdrawing cash.

If I exchange currencies on a regular basis, is there a discount?

What is the reason when I tried to pay contactless at the bus, it didnt work?

Will you tell me how I am supposed to use the disposable cards?

Why is my transfer still pending after all this time?

Why is my card payment still pending? It should have gone through already.

Am I able to cancel a transfer I just made

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My app shows cash I didn't get.

I see cash in my app but I did not get it.

I had a payment reverted and would like to figure out why.

How long do cheques take to post to your account?

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

Will I receive all the money sent to my account by SEPA transfer?

How long should it take for a transfer to go through? I have been waiting a while.

There is a Direct Debit that looks suspicious.

What is your exchange rate between UK pounds and Russian rubles for my last transaction

Why hasn't my cash arrived from a deposited check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am seeing in the App a some cash withdrawal that I did not do

My app is showing a cash balance that I did not receive.

Can you tell me what the exchange fee is?

What are the fees for using a European bank card?

Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?

Will you tell me how I am supposed to use the disposable cards?

Why has another fee been placed on my statement?

My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?

If I top up by transfer, am I going to be charged?

Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Some cash I didn't get shows in my app

Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.

How can correct Top up with the app to work correctly?

I see a direct debit that I didn't authorize

Why is the purchase I made this morning still pending?

I've forgotten my app passcode completely.

I was charge a fee that I wasn't told about

I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.

Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a cash withdrawal I didn't make?

How long do I have  to wait for my transaction to be completed?

The item i bought exchanged rate was incorrect.

How can I check to see where my funds come from?

The ATM is showing it gave me the money I requested but I didn't get that amount.

My phone was left at a hotel and I can't access the app.

Are there any hidden limit on the auto top-up?

How long does it take for deliver to the US?

Why is my ATM cash withdrawal not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

My app says I withdraw funds from my account through an ATM.

My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.

What stopped my transfer, from being accepted?

What steps do I do to transfer money using my credit card?

I did not receive the correct amount of cash.

I can't log into my account because I lost my password

what currencies can I receive my salary in with this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?

I have a card payment that I don't recognize. What should I do?

Why would my payment have been returned to my account?

Why am I being charged to make cash withdrawals? I thought they were supposed to be free!

Are purchases returnable for full refund?

i accidentally entered in my retailers information, what should i do next

Is there any reason why my card didn't work when I tried to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am seeing unathorized transactions in the app, on my account.

Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?

I don't recognize the direct debit payment on my account.

I believe that someone is using my card without my knowledge!

I want to reactivate my card, I thought I had lost it but I found it.

I think the exchange rate on my card payment is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my card frozen cause it was used without my consent to take money out. It was in an odd place.

My app shows a money withdrawal that I did not do.

Where is the top-up verification code sent?

I want to know why my top-up was reverted

How can I change my PIN without going to the bank?

My card stopped working after multiple transactions. Why?

I need to know what foreign exchange rate I can get.

What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.

Tell me the currencies that you support.

I received a decline message on a transfer

Duplicate transactions appear on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

I believe my card has been compromised as there are funds showing that I did not receive.

What's the procedure for getting a card?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

I've been charged an extra £1 and I don't know what it's for

I'm waiting for a transfer from the US, how much longer?

Do I have to top up in euros if I use a card, or can I use a different currency?

Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!

How can I go about ordering a virtual card?

What foreign exchange rate will I get on weekdays and on the weekends?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?

Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.

Why do I have to pay extra for using my card?

How can I transfer money using my credit card?

At what age can my children use your service?

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

My payment is in the app but hasn't gone through yet

Can I tell if my top off didn't work?  It doesn't seem to have.

Where are you getting your exchange rates from?

I have an account that is empty of funds. Can I transfer some from another bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this cash withdrawal on my statement?

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

For what reason can I not transfer money to a beneficiary?

Can you tell me if I can hold money in several currencies?

Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.

Can I use your app to exchange USD for GBP?

I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.

What do I have to do to get a Visa card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a cash withdrawal in my statement. Why is that?

I am seeing in the app, some cash witdhrawals that I did not authorize.

Is it acceptable to use either Visa or Mastercard?

Should I keep waiting for my card to be delivered?

The app can't verify my information for identity proofing purposes.

I want to reverse a transaction I did this morning

There is a strange payment on my card and I don't know what to do.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a cash withdrawl I don't remember.

Someone else used my card to withdraw cash from an ATM

I got cash and was charged a fee that shouldn't be there!

Why was the wrong rate applied when I bought something in a different currency?

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

Can you explain why my payment is still pending?

What do I need to do to perform identity checks?

Will my card work at all merchant locations?

The exchange rate for my electronic payment is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.

Help!  The app has an ATM withdrawl that I didn't make.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

I need to change my last name on my account because I just got married.

My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.

What are the additional charges for a SWIFT transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

Is it possible to top up with Google Pay?

I got less cash than what I specified at the ATM.

When I went to $100, all the machine would give me was $20.

I bought something this morning and the payment is still pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a $200 withdrawal on my statement that seems fishy to me.

My card shows a cash withdrawal I don't recognize.

My account is locked because I used the wrong pin too many times.  Please help.p

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

Do I have to use a bank approved ATM to withdraw money?

How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.

How long do bank transfers take to clear

It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.

I seem to be having trouble with my Google Pay Top. Can you please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: THere is some cash that is showing up on my app.

I got a strange cash withdrawal in my statement

Why was I charged a higher exchange rate when I bought something abroad?

What should I do if I think my card was stolen?

What can you tell me about the card PIN?

ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!

What is the function of the disposable cards?

Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Money was taken out without my consent,

I got a message saying I made a withdrawal from the bank machine, but I did not.

I'm trying to activate the auto-top up function. Where is it?

When can I expect my transfer to reach my account?

What kind of costs are involved for exchanging currency?

Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?

I would like for someone to tell me which fiat currencies that your company supports.

Explain why I can't do a transfer to an account.

I made a cash withdrawal at an ATM but it still says pending in my account.

Do you have any fees if I want to add money using an international card.

How many transactions can I do with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a cash withdrawal in the app that I did not do.

Help!  The app says I took out cash but I didn't!

Can you tell me why the card payment came back?

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

Are their certain cash machines where I can change my pin?

I can't do any business with this virtual card.

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

You did not give me the correct exchange rate for an item that I bought.

What is the process for unlocking the pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My app is showing a cash balance that I did not receive.

I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?

If I need to cash foreign transfers, how does that work?

I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me

Why would my payment for my card show as pending?

I have a payment I didnt make on my account

How many transactions can be made with a disposable card?

I need to reset my passcode, this one isn't working

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want my card frozen right away. Money was taken out in an odd location I have never heard of.

What's the process to receive a second card?

Why do I see extra charges for withdrawing my money?

At what age can a person open an account?

I want to add money to my international card, so are there any fees charged to do this?

Yesterday I topped up my card. Why didn't it complete as it still pending?

My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.

What cards and currencies can I use to top up my account?

Please tell me how the exchange rate is determined. I was expecting more money for the transaction.

What is the present state of the exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?

Help!  The app has an ATM withdrawl that I didn't make.

Should I be seeing a fee applied for my money transfer?

What kind of fiat currencies are supported for holding and exchange?

What are my options for topping up, automatic and/or manual?

Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

There is a  €1 fee on my account I didn't authorize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In the app, I see a withdrawal I didn't make.

What do I do if I do not recognise a cash withdrawal?

I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.

In my statement, there was an extra €1 fee

I am not satisfied with your company.  Close my account.

How long do I have to wait for a US transfer?

Today I was out eating and my card was declined. Why's that?

Please help me, there is a transaction in the incorrect account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?

A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?

Why did my transfer to a beneficiary fail?

Do the disposable cards have any restrictions?

I need my card to be activated right now.

Explain why my card payment wouldn't go through.

I payed with the card and there was an extra fee?

Why wouldn't my contactless work for the metro?

Tell me what I should do after my card expires.

Why was I charged a fee for transferring money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?

Why am i being double charged for something?

I got a new address and need to change my old one.

What would II do if I wanted to activate my new card

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe my card has been compromised because of a strange withdrawal

Why is my app showing me taking money that I did not take out?

I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.

i accidentally entered in my retailers information, what should i do next

Will a beneficiary not accept a transfer?

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

What is the procedure for depositing a virtual card

Today I was out eating and my card was declined. Why's that?

Is there any way to get my salary in a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a cash withdrawal in my account that isn't mine.

I see cash withdrawal activity in the app that is not mine.

My account is devoid of funds. Am I permitted to submit additional money via bank transfer?

The app is showing a direct debit transaction that I did not perform

My transfer did not work, what was the reason?

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

The card payment I attempted to make failed.

There's a payment in the app that I didn't authorize.

I transferred some money but it is not here yet

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

If there isn't much money left over, will it top-up automatically?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do when a charge has been made that I did not make?

What should I do if I see an unauthorized withdrawal on my statement?

Why is my transaction taking so long to complete?

What should I do if my phone is lost or stolen?

How can I go about resetting my passcode?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!

I asked for cash but I did not receive all the funds

A direct debit payment that I didn't authorise shows up in my app.

Is there a charge to use a Top up card in the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app is showing mt withdrawals that aren't  mine.

My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!

Can I get a Visa or does it have to be something else.

How do I locate my PIN now that I have my card?

Can I get a card if I don't reside in the UK?

How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

I was charged a fee for withdrawing cash.

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

A Bank ATM did not give my card back. What do I do now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is unexpected money in my account.

There is a cash withdrawal on my statement that I did not make

Why is my balance the same after a transfer?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

I got a cheque that I want to top up with?

How do I go about transferring money into my bank account?

is there something blocking me from making transfers

I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.

There's a cash withdrawal I am certain I did not make

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

I have a payment which has not been approved.

My card is not able to be activated how do I get it to work?

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

My cash deposit from a week ago is still not in my account. Can you help me please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a cash withdrawal on my statement that I am unsure of.

Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.

I want to close my account due to poor customer service.

As far as courtries go which ones are supported?

There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.

What currencies does google pay top up accept?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this cash withdrawal I don't recognize?

there is money in my account that i didnt put there

How can I choose between Visa and Mastercard?

How do I find out where my funds came from?

I'm not able to activate my card how do I fix this problem?

I can't do any business with this virtual card.

I tried using my card at multiple vendors and now it's not working.

What is this strange payment in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Some cash withdrawal that I didn't make showed up in the app.

I have my card here with me and someone has just made a withdrawal for 500. Please help!

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

I have transactions that I don't recognize - I think someone is using my card.

How do I know what my account is set to, I am paid in GBP?

Can you explain the various transaction times shown on my statement?

How long will it be to get this new card?

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there extra cash in my account?

I believe my card has been compromised as there are funds showing that I did not receive.

I was double charged at a restaurant can you take the second charge off?

I am trying  to  transfer and  it has been  stopped why is  that

Please help, the atm swallowed my card, what do I do?

Top-up is loaded into the card and no update.

I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.

Please show me how my friend can send me money.

I wasn't allowed to transfer to my account

I just got my card and cannot get it to work.

Its been several days and my cash withdrawal is still pending. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account shows that I made a cash withdrawal but I cannot remember doing so!

What should I do if I see an unauthorized withdrawal on my statement?

Account topping up bank transfers to my account assistance please?

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

I don't recognize this payment at all!  Help!

I want to cancel a transfer I just made.

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

Tell me why there is a charge on my cash withdrawl.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a strange cash withdrawal in my statement

There has been an unusual withdrawal from my account, can you help?

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

Can you change the rate for the item I bought in a different currency as it is wrong?

In the exchange and holding, what fiat is allowed?

I live in the EU.  Can I order one of your cards?

I attemped a transfer and it didn't go through.

How long does it take for a purchase to go from pending to authorised?

Why can't I buy cryptocurrency on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app says I got cash from an ATM but I didn't

I see cash in my app but I did not get it.

I wanted to withdraw $100 from the ATM but I only got $20

What do I do when I get close to the expiration date of my card?

What types of fiduciary currencies are supported for tenure and exchange?

I was charged and shouldn't have been charged when using my card!

Why isn't the transfer to my account showing up?

I might have been charged on my debit statement by fraud.

Is there a transaction limit for a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what the cash withdrawal is in my statement?

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

When I went to get cash, it was declined!

I no longer have my phone with the app, what should I do?

If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?

why wasn't a transfer to account approved

Do you offer free ATM withdrawals of ones hometown currency while on holiday?

What does pending mean on a cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe my card has been compromised as there's a cash withdrawal I don't recognize.

I have a cash withdrawal that I do not recognise.

Who should I talk to or go to resolve a duplicate charge on my statement?

Can you tell me what the problem with my card is? It was declined at a restaurant today.

The app is not able to realize that it is me.

Is there a way to find an ATM around me?

I think the bank made a mistake on the exchange rates

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?

there is money in my account that i didnt put there

I'm looking at my statement, and my refund is not on there.

What am I going to need in order to verify my identity?

Can you explain why my payment is still pending?

I would like to exchange currency  What types are there?

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see money go out that I didn't withdraw.

I see cash withdrawal activity in the app that is not mine.

Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

What should I do after I've moved and need to update my personal details?

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

My account is blocked because I entered the wrong pin too many times.  Help me unblock.

My plans may change so I may need to change from GBP to AUD.

I need to urgently transfer something from China. How long will it approximately take?

I was wondering, Can I get my pay in another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

there is money in my account that i didnt put there

Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.

I was unable to transfer money from my account.

Why are you charging me fees for using my card?

What do I do if my disposable virtual card doesn't work?

I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?

What reasons could cause my top up to be reverted

Are you aware of any charges for receiving money?

I think my card is expiring, what happens then?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

There's a cash withdrawal I am certain I did not make

How come I can see an extra charge for my transfer?

When will I get a new card when I order it, and how much will it cost.

Please explain how disposable virtual card work.

Can I link my card I previously received?

I tried to get funds in hard cash but it was rejected!

I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?

I didn't mean to do the transfer, is there any way to cancel it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My bank app said that I got cash from an ATM, but that's a mistake.

I didn't withdraw the amount of cash that is showing up in the app.

Why is the transfer still pending?  Can I do something?

Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.

Where is the transfer to my account that I made?

I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?

What are the limits to where my card will be accepted?

Why haven't I been given a virtual card yet?

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

I am wanting to refill my card, is there a charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: help, I see money missing I didn't take out.

I think there's been an unauthorized cash withdrawal from my account.

My app shows a direct debit that isn't mine.

Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

How do I reactivate a card I thought I lost?

What is the process for activating a new card.

How do I delete my account? I am dissatisfied with the service.

Why am I charged an extra fee on my card?

I'm having problems with ID verification

I think my card payment has been reverted

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is random cash in my account.

I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?

What do you need my identity details for?

Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!

When I made a cash transfer abroad the wrong exchange rate was applied

What can I do to track the card you sent me?

I need to know what foreign exchange rate I can get.

I answered so many questions about my identity. Why do you need this info?

What should I do when my card reaches its expiry date?

It says pending status for my payment. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what this cash withdrawal is?

There is a cash withdrawal on my statement that I did not make

What's the fee for exchange of foreign currencies?

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

I do not need GBP, I need AUD, how do I convert it?

Can you tell me how I would go about learning where my funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see non-received cash in my app.

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.

I need to find out why my pending payment hasn't gone through.

Why was I charged a fee? I thought shopping was free?

I blocked my card by mistake, how do I unblock it?

I am adding money, what currencies do you accept to do this?

I need an accurate exchange rate, when I make my withdrawals.

I got a new address and need to change my information.

Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A withdrawal is showing that I don't recognize

What is this withdrawal as I do not remember making it.

Please can i get a disposable virtual card as well?

Can it specifically be delivered on a certain date?

Can I receive a refund for an item I purchased?

I didn't see the money I added to my card.

Why was I not able to complete my transfer?

Why hasn't my withdrawal shown on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this withdrawal as I do not remember making it.

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

Do you think you're asking for too much information about me?

Why is there a direct debit fee in the App when I didn't do it?

I can't find my phone and I'm worried someone is going to use it

I did not ask for the amount of cash that I received.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app says that I got cash in an ATM and I didn't

What is the strange cash withdrawal on my statement?

I exchange currencies a lot.  Can I get a discount?

The ATM only gave me 10 pounds when I withdrew 30. What do I do?

my pin hasn't arrived in the post! How do I cancel it or get a new one?

i made a payment with my card and was charged a fee, why would you do that

Do you offer disposable virtual cards too?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help!  The app says I took out cash but I didn't!

Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?

There is a direct debit that I didn't set up, what should I do?

I have been charged an extra fee when buying from your store. Why is this?

I want to reactivate my card, I thought I had lost it but I found it.

I made a mistake and did a transaction to a wrong account, can I cancel?

I would like to know the countries you are offer services in?

I need to make a purchase online, where is my virtual card?

I have to make more then a few disposable cards per day.

I forgot my pin and am blocked now. Can I reset it somewhere?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think there's been an unauthorized cash withdrawal from my account.

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

Can I transfer money using a different currency?

Are there any limits if I use these virtual cards?

I received my new card.  Where is it in the app?

I received the wrong amount of cash from the ATM. Can you help?

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

I want to link to my card card with you, how?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I see an unauthorized withdrawal on my statement?

Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?

I got a strange fee when I used the ATM.

I bought something online and it says there was a fee to transfer money. Isn't that free?

Someone might be using my card that is not me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't withdraw cash but I see that transaction on my app

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

My cash transaction isn't showing on my account

If I'm getting my identity verified, what all do I need?

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

Why isn't the transfer I made to a friend showing?

Somebody used my card without my knowledge!

I deposited some money, but the balance has not changed.

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

I don't have the device I used to log onto the platform so I can't access it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

Why is there some cash that I did not deposit in my account?

What are the rules for using disposable virtual cards?

Will you charge an extra fee for top ups?

The ATM is showing it gave me the money I requested but I didn't get that amount.

I see a direct debit transaction that I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.

After my checque or cash deposit, my balance didn't update.

I transferred money but the balance did not update.

I've just got married and want to change my name.

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

I need to get a disposable virtual card?

Why was my cash withdrawal declined by the ATM?

Is there a function where I can top-up automatically?

If I exchange foreign currency, are there any other charges?

I need a card reactivation, I had reported my card lost but I ran across it in my jacket.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

There was money taken out of my account, and I'm pretty sure I didn't do it.

how do I find the code to verify the top up card?

Is there any reason my cash withdrawal still shows as pending?

Are their certain cash machines where I can change my pin?

Do you need to know my first and last name?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I report a cash withdrawal that wasn't me?

A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?

I think I have an extra transfer charge.

I purchased this item and would like a refund

Do I get a discount if I exchange currencies a lot?

Do I have to pay extra if I use an international card to top up my account?

Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.

There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?

Where can I order a card when I am in China?

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my app showing me taking money that I did not take out?

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

Why is there are there two of the same transaction?

Is there a tracking number for the card?

For the identity check, do I need any kind of documentation?

I received my card, how do I get it to work in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see cash withdrawal activity in the app that is not mine.

Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

I am just waiting for the transaction to be completed.

No transactions are being accepted, what's wrong with my card?

It is listed in my app that I made a payment which I did not actually make

Can I track my card while it is in the process of delivery?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are funds in my app that I did not receive.

There's a cash withdrawal I am certain I did not make

I was charged twice, when I didn't purchase anything twice.

I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?

Why am I not allowed to add a certain beneficiary?

Whats the minimum age to have an account

I can't find out how to top-up my account using cash.

Will I be charged for exchanging foreign currencies?

Which flat currencies can I use from you?

I see some transactions that I don't recognize.  I think someone stole my details.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Some cash has been withdrawn but I didn't do it.

Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

I've been waiting for 3 days, why is my withdrawal still pending?

how do I know where I can get money withdrawn?

Are there any restrictions on where I use this card?

What's the process for topping up my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there some cash that I did not deposit in my account?

I have my card here with me and someone has just made a withdrawal for 500. Please help!

What are the limitations on the disposable cards?

I got charged twice for the same payment. Please removed the pending payment. Thank you.

Am I able to add money into my account using my American Express?

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

Why do I have duplicate transactions for one purchase?

I attemped a transfer and it didn't go through.

Can you tell me how many currencies I can hold?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

I didn't withdraw the amount of cash that is showing up in the app.

What currencies can I not hold many in, if so what are they?

I was charged a fee when withdrawing cash, can you explain why?

Can I order a new card?  Mine is about to expire.

Why isn't the transfer to my account showing up?

There's something wrong on my bill. A transfer fee should never have been added.

How long will my most recent transfer take to go through? The recipient needs the money urgently.

I've been waiting since Friday, where is my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?

There is a cash withdrawal on my statement that I don't recognize

I am interested in a Visa or Mastercard. Do you offer them?

What do I do if I've been charged twice for the same transaction?

I have a trasnger that is pending and wondered about it.

Can my job deposit my wages directly into the account.

My top-up hasn't gone through, what happened?

I have a payment that hasn't went through yet.

Transferred to account is not successful, help please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There has been an unusual withdrawal from my account, can you help?

Why do you need me to do an identity check?

I used my card to make a payment and wondered why the payment was reverted?

Please explain why the funds I added were returned to my account.

I am not satisfied with your service.  Close my account.

How did the extra charge on my card come in effect?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: there is money in my account that i didnt put there

Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.

You can use it anywhere that accepts Mastercard.

The wrong exchange rate was used for my cash withdrawal

Please inform me how to get a new card as mine is about to expire.

Your machine took my card. How do I get it back?

I'm being asked for a verification code. Where do I find it?

Can I put my found card back into the app on my phone?

Verifying the top-up seems like a hassle.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?

I don't recognize this withdrawal on my statement

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?

I've made a bank transfer but the money doesn't seem to be in my account.

i used a check check yesterday to balance my account and it isn't showing up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a cash withdrawal that I do not recognise.

how long does it take for a transfer from Europe to go through?

I need to know the if there is a limit on the amount for auto top-up.

I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.

I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?

What limits are there on the virtual cards?

Why are the things I bought earlier today still showing as pending?

Please explain why my transfer attempt was declined. Thank you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A cash withdrawal has been done that I didn't do.

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

When I was transferring money I was charged extra why?

Purchases I did not make are appearing in my bank statement?

Why am I being charged for withdrawing cash but haven't in the past?

I was given the wrong exchange rate when getting cash

What reasons would cause my card payment to be cancelled?

How do I get a new card as your machine swallowed mine!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.

I think someone stole money from my card

Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?

Who should I talk to or go to resolve a duplicate charge on my statement?

I was charged a transfer fee, why is that?

Please tell me how the exchange rate is determined. I was expecting more money for the transaction.

I think the exchange rate is wrong for my ATM withdrawal

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think someone stole money from my card

What is the strange cash withdrawal on my statement?

How soon will my balance be updated to reflect my transfer?

Why won't my transfer to another account work?

I would like to top up my account automatically. How do I do that?

I have not seen any changes in my account balance(s) after making a transfer.

I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

What is the strange cash withdrawal on my statement?

Someone mugged my and stole everything.  I can't use the app.  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's an unauthorized cash withdraw

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

Can you tell me why my card keeps getting declined every time I try to use it?

When will my deposit post to my account?

Can you tell me what the disposable cards are used for?

Why was there an extra charge because I used my card to pay?

I want to give a second card for this account to my daughter, would this be possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see cash in my app but I did not get it.

Some cash was withdrawn in the app, but I did not do it.

I would like to know where the funds are at.

How long does it take for something to be delivered to the U.S?

Why was I unable to finish this transfer?

The wrong account was used during a transaction.

What are the restrictions on auto top-up?

Is there something that I can do since my phone was stolen yesterday?

There's a payment in the app I don't recognize.

i have been trying to add money with apple pay but it wont work, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have my card here with me and someone has just made a withdrawal for 500. Please help!

There is a cash withdrawal on my statement that I did not make

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

I am interested in cancelling a purchase

When I got cash, my exchange rate was off.

I have lost my card, but need to place an online order! How do I get a virtual card instantly?

What is the charge for exchanging currencies?

Can I use my social security card as a form of identity?

What information do I need to gather in order to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app shows a withdrawal that I did not make or authorize.

why hasn't my cash arrived yet from my cheque?!

What if I need to use GBP instead of USD?

I found my old card. Can I link it back into the app?

I can't see all the refunds in my statement

Could you please freeze my card immediately?

I got a declining message during a transfer? please tell me why

I deposited a cheque with some money, but the balance hasn't changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app is saying I made a withdrawl but I didn't.

I don't recognize this withdrawal on my statement

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

Why isn't my money from a check deposit showing?

I'm not sure why the card payment didn't work.

A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

If my card was lost or stolen can I re-link it?

Please tell me how to get a card if I reside in the US.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a cash withdrawal that I don't recognize.

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

I locked myself out of my account, how do I unblock my PIN?

I think the exchange rate for the cash I withdrew wasn't correct.

What documentation is needed for the identity check?

something is wrong with my exchange rate charge

I have to quickly transfer something to China. How long will it take to arrive there?

What is this random charge of one pound doing on my account?

My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app says I made a cash withdrawal even though I didn't.

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

I need assistance addressing a direct debit that I did not do myself.

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

Can I add money to my card automatically during a trip?

The exchange rate applied is wrong for my international purchase.

I want to transfer money to a beneficiary, but I couldn't.

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

I made a purchase but never expected to see a fee charged for the transaction.

How do I dispute a direct debit that I didn't do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am seeing in the app, some cash witdhrawals that I did not authorize.

There is a withdrawal on my account that I don't remember initiating.

Is there a fee to add money to an international card?

I need to know if you will accept my credit card.

My withdrawals were going smooth until I got declined today. What is going on?

There was a fee charged when I paid with my card.

I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?

I am unable to transfer money. I believe it is not working because it states it was declined.

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I see a random withdrawal in my app?

My card shows a cash withdrawal I don't recognize.

There is a payment that has not processed.

When I got my cash, the amount was not what it should have been, based on the exchange rate.

The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?

I want to give a second card for this account to my daughter, would this be possible?

Why are my payments not working and show pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card shows a cash withdrawal I don't recognize.

Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

I hate this company! Can you delete my account?

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

Can I use a credit card from the US to top up?

The transfer I made isn't reflected in my balance

What is this fee for transferring money?

I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are funds showing in my app that I did not receive.

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

I don't know where the top-up verification code is.

Why did I have to pay extra because I paid with my card?

I just did a money transaction but its not showing they received it

Why do some of my payments have fees?  I don't understand.

What is the max amount of disposable cards I'm allowed.

I would like to use one of my cards for a family member. Is that allowed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a withdrawal on my account I didn't make.

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

What are the top up fees for using an European bank card?

Has there been any activity on my card today?

What form of payments can I use for topping up?

Could you send me and up date on the arrival of my card?

I was charged an extra pound for no reason. Why is that?

Can I get information on the identity checks?

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

Why does a cash withdrawal show as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help!  The app has an ATM withdrawl that I didn't make.

I noticed that there is a withdrawal in the app that is not mine.

Is there any way to get another card on the same account?

I can't see a refund for a return I completed recently.

The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

Why did you charge a fee when I withdrew from an ATM?

I want to give a second card for this account to my daughter, would this be possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a withdrawal on my account that I don't remember initiating.

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

How much is the charge for a foreign currency exchange?

I can't be sure, but I think that someone may be using my card.

When should I expect to receive my card?

I want to reactivate my card, I thought I had lost it but found it again in my jacket.

I see a direct debit that I didn't authorize

How come a fee was charged when I tranferred money

The exchange rate from my card payment isn't right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Some cash shows up on my app.

I did not make a cash withdrawal that is on my statement

I received my new card.  Where is it in the app?

i transfered and yet it is still pending

Is it possible to hold money in different currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see an unauthorized withdraw.

My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!

I can't seem to use my card. Can you help?

Why hasn't my friend received the money i sent them yet?

I need a number of disposable cards everyday.

For SEPA transfers, what kind of charge will be applied?

Where do I have access to a virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am seeing in the App a some cash withdrawal that does not belong to me

I did not make a cash withdrawal that is on my statement

I have heard about these disposable virtual cards but don't understand how they work.

My card was declined at a restaurant today and I don't know what the problem is.

I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?

I am looking to transfer some money from my other bank account into this one.

I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?

What's the closest place to withdraw money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a cash withdrawal on my account that I didn't make

I don't recognize this withdrawal on my statement

I was charged an incorrect exchange rate for a withdrawal.

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

How long do transfers take, mine just says pending?

I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.

Is there an alternative to a physical card?

How can I top up my card with another card?

I am not able to see the card PIN anywhere?

I have duplicated transactions on my statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed that there is a withdrawal in the app that is not mine.

What is the strange cash withdrawal on my statement?

How do I reactivate a card I thought I lost?

Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

Why didn't my transfer to a beneficiary happen?

What should I do if I can't prove my identity.

why hasn't my cash arrived yet from my cheque?!

Do I get charged if I am receiving money?

How do I get Top Up to work in Apple Pay?

There is a payment showing as pending and hasn't posted for a few days.  When will it post?

The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a cash withdrawal on my statement that I don't recognize

I didn't withdraw the amount of cash that is showing up in the app.

I am having trouble finding the top-up card verification code.

Explain why a card payment would be cancelled?

How long do I need to wait til my top up isn't pending?

Please explain why my payment was declined? I thought everything was good.

Why is my money not in my account. I have already sent it out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe my card has been compromised as there are funds showing that I did not receive.

Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.

What is needed for identity verification?

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

what is this charge i didnt do it what can i do

There are automatic debits on my account that I did not make.

From what countries can I use an account?

I'm seeing a direct debit payment that is not me.

I found my card. How can I put it into my app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not make a cash withdrawal that is on my statement

Some cash was withdrawn in the app, but I did not do it.

There was a charge applied when I used my card.

I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.

I am not able to make a purchase because there is an issue with my card

I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a message saying I made a withdrawal from the bank machine, but I did not.

My app shows a money withdrawal that I did not do.

I placed a cash deposit in my account but I can't see it yet.

I'm not happy, I want to close my account.

Make me understand why I am charged an extra fee when I use the ATM.

My card expires very soon.  What is the cost and delivery time to get a new one?

I tried using my card, but it doesn't work.

I would like to use cash to make a top-up?

I used my card to top-up but the money is gone!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help! I think someone has made a cash withdrawal with my card!

My app says I withdraw funds from my account through an ATM.

I have questions about how to transfer money to my account.

I'm trying to verify my top-up card, but I can't find the code...?

Is it on purpose that my payment has been returned to my account?

I have a confusing payment appear on my statement and I don't recognise it!

Since I need to exchange currencies frequently, would you be able to offer me a discount?

I entered the correct pin but I still couldnt get funds.

I don't see the verification code for my card transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

Some cash was withdrawn in the app, but I did not do it.

Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.

If I need delivery on a certain day, is that something that could be accommodated?

What is needed for the identity verification?

Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.

I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.

I moved so I need to change my address. How do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?

Some cash was withdrawn in the app, but I did not do it.

My payment is in the app but hasn't gone through yet

Do you issue cards for someone living in the US?

Did I not get my refund? I don't see it.

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

I'm using the app and I noticed a payment that I didn't make.

How to I switch my money for the money used in another country?

I got less than what i asked for in the ATM, why?

Why was I charged twice for the same transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't withdraw the amount of cash that is showing up in the app.

My app says I withdraw funds from my account through an ATM.

After purchasing an item I noticed the exchange rate was incorrect.

How do I change the details in my account?

I paid with my card and got charged an extra fee, what's up with that?

I need to transfer something from China, How long will it take?

How long does it take to make an urgent transfer from China?

Where did my extra fee for the transfer come from?

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

I added money to the card but the transaction didn't go through

I made a deposit but it is not showing up in my balance.

Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?

I'm supposed to be getting a refund but it hasn't shown up, now what?

Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There was money taken out of my account, and I'm pretty sure I didn't do it.

There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?

I can still see money in my account after making a payment

I need a new card to replace an expired one. Will it cost anything, and how soon?

I bought something while traveling, and the exchange rate was wrong.

I need to make multiple disposable cards in a day.

If I were to do a transfer, what is the rate for that?

Is exchanging currencies a feature of the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Cash I did not get showed up in my account

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

Am I able to do top-ups with Google Pay?

Why did I get declined during a transfer?

Can I use my card in another institutions ATM?

my top up isnt there yet where do i find it

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

My transaction went through but I was charged a fee. Why?

The amount of cash I requested to withdrawal did not match what I received when exchanged

I have a trasnger that is pending and wondered about it.

What is the significance of verifying the top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a cash withdrawal I am certain I did not make

Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.

For what reason did my top-up get cancelled?

I'd like to know where my funds come from.

How old do you have to be to open an account?

What businesses can I use this card with?

My foreign currency exchange has been applied incorrectly.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a cash withdrawal on my statement that I did not make

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

I made a transfer into my account and now I need to cancel it

What do I do if I still have not received my new card?

It looks like my card payment might have been reverted.

Is it normal to be charged an extra fee when paying with my card?

My accounts been charged a payment for something I didn't make.

How can i get a refund for something i just bought?

What is the estimated wait time on a US transfer into my account?

I have been charged twice for the same transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the strange cash withdrawal on my statement?

Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.

While getting cash, I was charged a fee.

Is there a way to set up an auto top-up?

I sent money to someone but they haven't gotten it yet

Can I use my account although the identity verification has not been accepted yet?

How many different currencies can I have my money in?

I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.

It is listed in my app that I made a payment which I did not actually make

Is there a charge for getting more cards?

Why is there a fee on my money transfer?

Is there a fee to top up by bank transfers?

There is a payment that I was charged two times for.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.

Is there a limit on making disposable cards?

Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.

Why is there a direct debit to my account? I didn't do that.

Hi! What documents can I use to verify my identity?

My marital status has change, I got to correct my name to reflect that.

I was charged multiple times for one purchase

My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't recognize this withdrawal on my statement

My app shows a money withdrawal that I did not do.

I made a mistake this morning when I did a transfer. How do I reverse it?

Someone must have found my card details as I don't recognize these transactions.

Do you know why my card payment has been declined?

I'm trying to take money from my account but its not letting me. Help!

I received my salary in the wrong currency. How do I change this?

I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

How did you guys get your exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is money missing from my account.

If my card is going to expire this month, do I need to order a new one?

The ATM gave me less cash than requested

Can you send me more cards for my account?

How can I choose between Visa and Mastercard?

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

How can I move money from my account at a different bank to the account I have at this bank.

What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone else used my card to withdraw cash from an ATM

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

How can I dispute a direct debit transaction?

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

I haven't received the money from the check I deposited.

Is there a minimum age for having an account?

Is it possible to go ahead and log in, although I have not been confirmed yet?

Where can I find the exchange rate for my transfer?

When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

Some cash was withdrawn in the app, but I did not do it.

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

I believe that my transfer hasn't gone through.

Are there any limits to using disposable virtual cards?

i received my American Express in Apple pay, why is top up not working?

The exchange rate was incorrect for this item I bought.

Why do I have to give you my drivers license

My transaction is showing several times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

Please tell me how I can get a virtual card.

I cannot view the refunded amount in my account.

Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.

do i need to wait for my card before i get pin

I don't have my card after 1 week. What are my next steps?

If I need to top up with cash where should I look?

What are the steps needed to top up with Apple Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My app shows a money withdrawal that I did not do.

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

What are the requirements to verify my identity?

Will my other US credit card be accepted?

My card expires soon, will you send me one automatically?

I couldn't make a transfer because it was declined

I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this witdrawal

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

Can someone assist me with activating my card?

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

My Apple Pay top up with my American Express card is not working? Please tell me why

How quickly can I transfer something to China?

What do I have to do to get the virtual card to work?

how long does it take to get my card i am in a rush

My card failed to work when I was shopping in a store

I need multiple cards per day, and they all have to be disposable.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.

My app says I withdraw funds from my account through an ATM.

My statement shows an extra fee - what is it?

There is a potentially fraudulent direct debit on my account.

What do I need to do in order to get a new card?

There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.

Is there a way I can get my card expedited?

There are duplicate transactions on my account

I placed my order a week ago. Is it ok that my card isn't here yet?

How old do my kids need to be to use your service?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I do not recognise a cash withdrawal?

I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

Do I get to have one of those virtual cards I've heard about?

I am interested in cancelling a purchase

Is there such thing as an auto top-up option?

Please tell me why the same transaction is showing up on my account more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My app says I withdraw funds from my account through an ATM.

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

Why do I get a fee every time I transfer?

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

Is it possible to get a card when i'm not in the UK?

I deposited a check a few days ago and it's still not gone in! Please help me with this

I'd like to transfer funds using my credit card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Some cash was withdrawn in the app, but I did not do it.

I want to link my new card. Can you help?

What is the maximum transactions I can use on a disposable card?

How can I fund another account with my American Express?

What should I do if I want to get another card for someone in my family?

I visited the ATM but got less money than what I requested. Why?

I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?

I cannot view the refunded amount in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a cash withdrawal I didn't make

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

What is the most that I can top-up to a card?

Where did this extra €1 fee on my statement come from?

Can you tell me why my card payment was cancelled?

I have a cash withdrawal that says it's pending, why?

My refund has not shown up in my account.   Where is it?

What are the steps for changing my passcode?

Account topping up bank transfers to my account assistance please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

I need more physical cards than I have right now!

If I lost my phone, what steps do I need to take to stop someone from using my account?

Why is there a fee for doing a transfer?

My google top-up pay is not going through

There are transactions that I don't recognize. What do I do if I think someone is using my card?

I am having a problem with verifying my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: exchanging currencies costs what?

I was charged a fee when I transferred my funds, why?

Why was I charged an extra fee when using an ATM?

Why is there an extra charge on my statement.

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

is it possible to get a refund for something I purchased?

I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.

The cheque I sent a few days ago has not been deposited yet, what is the hold up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will there be any extra fees if I exchange currencies?

How long does it take to get a refund on something I bought?

What payment methods are used to top up?

Shopping on line I was declined when trying to buy something.

Will there be a fee if I receive a SEPA transfer

What are the fees for using a European bank card?

How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

I have a cash withdrawal in my statement. Why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you offer any discounts for someone who exchanges currencies frequently?

Do you offer a discount for those who perform frequent currency exchanges?

There was money taken out of my account, and I'm pretty sure I didn't do it.

What is with the need to have all my ID information?

why don't you accept american express for adding money to my account

Can you provide me a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I exchange currencies on a regular basis, is there a discount?

Is there a few for exchanging foreign currencies?

How long am I to wait before the transfer gets to my account?

I want to reactivate my card, I thought I had lost it but I found it.

Can I link my card I previously received?

What is the Top up rate charge for using a card in the US?

The amount of cash I requested to withdrawal did not match what I received when exchanged

The amount of money I pushed at the atm machine did not come out of the machine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the cost for exchanging currencies?

Why is there a fee associated with card use?

My transfer failed, why did that happen?

The ATM I used for foreign currency provided the wrong exchange rate.

Can you please explain disposable virtual cards for me?

I took out money, and didn't get all of it.

Now that I have my card, how do I connect it to the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the charge for exchanging currencies?

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

How does a bank transfer for topping my account work?

I found the card that I thought I lost, and I would like to reactivate it.

Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.

I have been waiting over a week. Is the card still coming?

How do I edit the personal details on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where do i find out about exchange fees

Since I need to exchange currencies frequently, would you be able to offer me a discount?

A withdraw I tried to make at the ATM was declined I don't know why.

I need to transfer something to China. It is urgent. How many days will it take to get there?

I can't find my phone; what can I do to prevent someone from accessing my account on it?

How many times can I enter a wrong PIN before it is blocked?

What are the disposable cards restrictions?

I think the exchange rate is wrong for my ATM withdrawal

Why is it I am charged an extra fee when I use the ATM?

Is there any fees associated with receiving money with this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When exchanging currencies, is there an extra fee?

If I exchange foreign currency, are there any other charges?

I have a disposable card but it does not work?

I would like to edit my personal information .

Needed gas, been delayed for half an hour.Please fix it!

What is the length of time for money to reach the account?

Is there an option to top up with a cheque?

Why was I charged an additional fee when paying with card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you offer a discount for those who perform frequent currency exchanges?

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

Is there any way I can get more physical cards to use with my account?

I need assistance with transferring funds to another account.

Can you please explain why the exchange rate for the item I bought is wrong?

Do I have to go to the bank to change my PIN?

I left my phone somewhere and can't use the app.

Can I exchange USD and GBP from the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there a foreign currencies charge?

Is there a few for exchanging foreign currencies?

Why do I see an extra £1 charge on my statement?

Is there a reason my payment is still pending?

What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.

How do I request a disposable virtual card?

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

The store card reader would not accept my card.

I going to be traveling, can I set up auto top-up if I run low on money?

Why was I charged a fee? I thought shopping was free?

Which fiat currencies are compatible for exchange and holding?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there discounts for frequent currency exchanges?

If I exchange foreign currency, are there any other charges?

Transferred to account is not successful, help please?

Can this app exchange American and English currency?

I am seeing in the App a some cash withdrawal that I did not do

I already made a transfer and want to cancel it, how do I do that?

The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?

My transfer failed, why did that happen?

Is there an alternative to a physical card?

What can you use the disposable cards for?

What's the phone number to freeze a card?

Instruction: Given an online banking query, retrieve another query with the same intent