Question: How can I tell if my card payment is reverted?

Can you tell me why my card payment was cancelled?

Why do you need so much id info from me?

My account is depleted. Can I transfer funds from another bank?

Can I transfer money to my card via bank-transfer?

Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.

Please help me.  I am still waiting on a refund.

I was removing a dollar amount from my account and now don't have access to my card.

Why does it cost more to pay with my card?

I would like help to revert a transaction I did this morning

What is your opinion on the exchange rate?

I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed my card payment was cancelled, can you tell me why?

Are there any charges for receiving money?

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

What does it cost to receive a SEPA transfer?

When I was abroad the exchange rate for me was wrong.

What are the steps I need to do if I have a stolen card?

Can I use my account before the identity verification is complete?

How to receive transfers from my employer when I get paid in GBP?

i have been trying to top up my account with a check but it won't work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my payment been reversed?

I purchased something and already received it, why hasn't the money taken out?

Can you tell me where  can change my PIN?

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

I lost my phone and need help so someone doesn't access my account.

I don't know what my passcode is, can you help?

I am looking to delete my account. I'm not happy with the service provided by you.

Why was I charged a fee to transfer money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have cancelled payments to this card.

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

With my new card, how may I activate it?

I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.

Whats the maximum disposable virtual cards?

Why can't I transfer money to a beneficiery?

Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Was my card payment reverted?

There is a direct debit transaction that I did not authorize

Where do I go to change my account details?

What should I do to top up using my Apple Watch?

I would like to top up my account automatically. How do I do that?

I need to know which fiat currencies I can use with you.

I am inquiring about a $1 charge on my statement.

I'm not in the UK, but can I still get a card?

Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would my card payment be cancelled?

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

Can I select my card scheme or do you choose it for me?

Why is it important to verify my identity?

How long does it take for my physical card to be delivered.

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

I've been charged an extra £1 and I don't know why

Money that I have transferred hasn't arrived yet

I would like to alter my personal details.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.

I was charged two times for the same thing.

Please help my find out why there is an odd direct debit in my records.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

The rate of exchange for my cash withdrawal is wrong.

My statement shows charges for things I never purchased. Were my account details stolen?

My withdrawals were going smooth until I got declined today. What is going on?

I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe that a card payment I made was cancelled.

I deposited a cheque but I don't see the funds in my account.

I want to find out what happened to my new card?

My statement shows and extra 1$ that was charged to it and I would like to know why.

I would like to dispute a payment I didnt make

The currency exchange rate was wrong for a purchase I made.

Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cancelled my card payment

Why do I have a transaction showing multiple times?

My account was charged twice for one purchase

Why am I being charged for transferring money?

What does it mean if my top-up has not gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card payment was cancelled.  Why?

I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?

Why didn't my transfer to a beneficiary happen?

I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?

I made a deposit and the balance hasn't been updated.

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

When did I get a $1 extra fee on my statement?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would my payment have been returned to my account?

I purchased something and already received it, why hasn't the money taken out?

My statement has a charge that shouldn't have been made.

I got a declining message during a transfer? please tell me why

How do I go forth on transferring a sum of money from one account to another?

It looks like the exchange rates on my card payment are wrong

I moved so I need to change my address. How do I do that?

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

Why was there a fee on my cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it mean if my payment was reverted?

I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?

Will the duplicated payment be refunded?

What kind of fee is there to top-up my account?

If I want my son to have his own account is that possible?

What is the procedure to transfer money to my account?

Why would a transfer to a beneficiary not go through?

I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?

What does it mean if it says that my payment is pending?

Do I need to pay more for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens if my card payment is cancelled?

Why wasn't my payment accepted by the app

Where can I order a card when I am in China?

Since I just got married I need to change my name.

My card couldn't complete a transfer, why?

My phone was stolen yesterday, can you help me with this?

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

Where can I find the exchange rate for my transfer?

Why do I see a random withdrawal in my app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why my card payment was cancelled?

I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?

What should I do if my smart phone is lost or stolen?

I tried to withdraw cash and got declined, why is that?

I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.

Could I get a mastercard if that's reasonable?

Is there extra fees for making a withdraw in a different country at a cash machine.

What do I need to do to transfer money with my credit card?

What's the foreign exchange rate I will receive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I purchased something and already received it, why hasn't the money taken out?

I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?

How come I didn't get a virtual card yet?

I am in desperate need to transfer funds from another account that i have into this one, how do i do that?

I see an unfamiliar payment on my statement.

what happened to the money after i put in the wrong info and it got declined

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a payment but it was reverted by the app

I wanted to know about a pending dollar that is on my statement.

I have a cash withdrawal that I do not recognise.

I don't see my card anywhere in the app.

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

I noticed that there was an extra charge fee on my account. Could You explain to me why?

What is the reason for the extra fee on my statement?

There are two of the same charge on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come the money from the merchant appeared back into my account?

Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.

Hey there's a fee for a transfer on my account.  Why?!

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative

Why is there a random payment in my statement?

Are purchases returnable for full refund?

I attempted to get money in cash but it was refused!

I have been charged twice for the same thing!

Is there a way to find an ATM around me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

Can you tell me what I need to do to have my pin changed?

How can many disposable cards can I have per day?

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

How do I use bank transfer to top up my account?

I was charged a hidden fee when I paid with card.

Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.

is the a reason why my transfer has failed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My payment was stopped

Why can't I see a transfer to my account?

What do I do if the machine rejects my card?

There is a transaction showing up several times.

What kind of charges should I expect to exchange currencies?

Why wasn't my payment to beneficiary X approved?

I need to cancel a purchase that I made the other day.

Tell me why there is a fee for a card payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

I do not recongize a payment in my account.

Do the disposable cards have a transaction limit?

Is there a tracking number for the card you sent me?

My card arrived but I need to make it work in the app, how do I do that?

Can you tell me the ATMs I can use with my card?

Why is it required to verify my identity?

How do I transfer cash my into my account?

I'd like to transfer funds using my credit card.

I did a money transaction and dont have a receipt

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wasn't my payment accepted by the app

Can I have more than 2 disposable cards?

I used an ATM and wanted to know why I was charged an extra fee.

Why hasn't my friend received the money i sent them yet?

I need to find the top up verification code

I bought something online and it says there was a fee to transfer money. Isn't that free?

I would like to know how my friend would be able to send me money

Can you tell me if I can track the card you sent me?

Can you explain your exchange rates basis?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The card payment didn't work

I found my card! Can I link it back into the app?

How do I activate my card so I can start using it?

I transferred some cash and it has not arrived yet.

I want to close my account. The service you provide is unsatisfactory to me.

My card must have used my card as there are some transactions that I haven't done myself..

I left my phone somewhere and can't use the app.

can I link a card of yours I already have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.

I did a payment but the app cancelled it.

Can I use my American Express card with Apple Pay?

I want to transfer money into my account

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

Help me. My transfer was declined. How could this happen?

I would like to know where the funds are at.

What are Interbanks current exchange rates?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a payment but the app cancelled it.

My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.

What to do if my card has been used without my permission?

app malfunctioning, does not know its me

Someone might have had access to my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If i want to change my pin number can I directly from an ATM?

I need an accurate exchange rate, when I make my withdrawals.

Could not complete transfer, states 'declined'

I still haven't received my card after two weeks, is it lost?

I see an unfamiliar Direct Debit payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

I paid two weeks ago and just got refunded

you got the exchange rate wrong for my cash withdrawal

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

Soon my card will expire, how do I get a new one?

why has a transaction to a friend been delayed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I need to go to change my PIN?

My card's expiring a month from now, should I place an order for the new card?

Do I need to set a limit on auto top-up?

Can turn my money into another currency?

I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.

I sent money about 5 days ago and the recipient has not received the money yet.

I'm expecting a refund but it's no where to be seen

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change my pin while traveling?

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

I would like to know where the funds are at.

My contactless stopped working today no matter where I try to use it. How do I get it to start working again?

How many incorrect attempts cause card to be blocked?

What has to be done to verify my identity?

Is there an issue with my card payment as it has not gone through.

I need help- I got mugged yesterday and they took everything so I can't use the app.

When will my transfer move out of pending stage?

What is needed for my daughter to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change my PIN even though I'm out of the country in Austria at the moment?

Are there cash machines where I can change my PIN?

There is a payment that is not mine in the App.

for god sake, just delete my account i am sick of this

Explain why my top up would be reverted.

My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?

what documentation do I need for the identity check?

Where did the  €1 fee in my statement come from

Are you going to charge me to collect the money?

My payment did not go through because the app reverted it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my card PIN?

I am blocked now because I entered the wrong pin, need help.

I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.

I was wondering why my card was declined

Is there a discount for multiple currency exchanges?

I want a disposable virtual card, how do I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process to change my PIN?

I must change my PIN as soon as possible.

The ATM only gave me 10 pounds when I withdrew 30. What do I do?

I sent a check into the system but still haven't received the cash yet

Shopping on line I was declined when trying to buy something.

Why would there be an extra charge on my app?

Can you please explain how bank transfers work?

My credit card for was not approved for a top-up transaction.  What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my pin number at a cash machine?

I would like to change the the PIN on my card.

I need a new card and I live in the United States.

Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.

How do I make sure my transfer isn't goin to an unsupported merchant?

How can I periodically check the delivery of the card you sent?

What is the charge for sending out more cards?

i noticed that the funds were returned to my bank account. What happened?

I was wondering if I could get a second card on this account? I would like my daughter to have one.

I have a card that expires in the coming month, do I have to specifically ask for the updated card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What steps do I have to take to change my PIN?

Can you please explain how bank transfers work?

How can I dispute a direct debit charge on my account?

Is there a charge for topping up by card?

I noticed a duplicate charge on my statement.

My bank app said that I got cash from an ATM, but that's a mistake.

Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

I'm not able to activate my card how do I fix this problem?

I didn't receive the correct amount of cash when I exchanged it overseas.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me how to setup a new PIN.

Can I change my PIN without being physically present?

I am not satisfied with your company and wish to delete all accounts immediately.

Are you going to charge me to collect the money?

I do not recongize a payment in my account.

Do I need a photo ID to activate a my new card?

Can you tell me how long it takes for a new card to come?

Can you tell me the status of my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I update my pin number?

Tell me what ATMs allow me to change my PIN.

When I made a cash transfer abroad the wrong exchange rate was applied

How do I set up an account for my children?

Will you charge an extra fee for top ups?

I am looking for my top-up verification code and cannot find it.

I don't recognize what this payment on my statement would be for.

My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?

Can I choose between Visa or MasterCard?

How can I configure what currency my salary is in if it's in GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN online?

I don't want to give you all my identify details.

Why is there a pending hold on one pound on my statement?

Why is my card being declined when I try to do a top-up? How can this be immediately resolved?

I have a question about fee for cash withdraw.

The exchange rate is incorrect for my payment.

Will there be a charge when money is added to my account?

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

do i have to wait for a physical card before i get my pin

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to change my pin number from an ATM. Is this possible?

Why is the exchange rate on my card wrong?

Is there anywhere  In the  Eu  this card can not be delivered in

Help, my phone was stolen, please advise!

The cash I deposited using the ATM is still pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: At what cash machines can I change my PIN?

If I wanted to change my PIN, how would I do that?

Do you have any options to top up with a cheque on my account?

Is there a way you can have money from a purchase I made refunded to my account.

My card isn't working at all, I need assistance. It's really frustrating.

Can you tell me what this cash withdrawal is?

What do I do if I can't access my passcode?

Is there a way to order a virtual card on the website?

If my card payment isn't working what do I do?

For a week now, I have tried to use my card and it is still not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please let me know how to change my PIN?

Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.

what is the amount of disposable cards I can have?

I did not make this payment that I see in the App.

Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?

Where Is the top up verification code found?

what amount of time does it take for a transfer to reflect and be available

Why does the same transaction appear multiple times?

I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which cash machines will allow me to change my PIN?

If I want to select a new PIN what do I do?

I need to refund my item, can you please help?

My money disappeared right when I tried to top up

I made a cash withdraw and it shows up as pending why is that?

Help! When will the card arrive at my home?

Will I be charged a fee for a SEPA transfer?

I wasn't allowed to transfer to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN remotely?

Can I change my PIN without going to a bank?

Why are my transfers getting declined?  I havent had a problem in the past.

How do I reactivate a card I thought I lost?

Tell me where I can find the auto top up feature and a little bit about it please.

I cannot seem to buy something online with my card? the payment comes back, what's going on?

Can you make sure I get a MasterCard and not a Visa?

I no longer have my phone with the app, what should I do?

Why didn't my transfer get to the recipient?

Can you tell me why my transfer is pending still?

There is a payment showing as pending and hasn't posted for a few days.  When will it post?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which atms allow me to change my pin?

I am on vacation in Spain and need to change my pin.

I usually don't get charged for transfers, why was I this month?

Will my card work at all merchant locations?

There is a charge for an additional pound.

I sent money about 5 days ago and the recipient has not received the money yet.

I noticed an extra fee when I paid with my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible for me to change my PIN number?

Do I need to go to a physical bank to change my PIN?

Why am I being charged for withdrawing cash but haven't in the past?

I took out some cash from the ATM but it is still showing the transaction is pending.

I should only have one charge, but it shows two.

Why is there an extra charge of 1 dollar on my statement?

Can you tell me why I wasn't able to complete my transfer?

Why did withdrawing money cost me extra?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN abroad?

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

Tell me what I should do after my card expires.

How do I top up my account using transfer?

Even though I added money ey to the card, I couldn't use it

My phone got stolen, how can I use the app?

What's the maximum amount I can top up my card with please?

How can I find out about an extra fee on my statement?

I have been charged twice for the same transaction.

What was the extra charge for withdrawing money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In what way can I change my PIN and where do I need to be?

I got a new address and need to change my old one.

I'm not sure where my phone is.  Can someone else use the app?

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

I was not distributed all of cash that I requested

When I withdrew my money, why was there an extra charge?

I need a second card on this account for my daughter.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am on vacation in Spain and need to change my pin.

Is it possible to change my pin if i am out of the country?

My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.

Why am i being double charged for something?

What are these disposable virtual cards all about?

how long until a cash withdrawal will show on my account

There is a payment on my card that I do not recognize.

I am not able to see the card PIN anywhere?

What payment methods are used to top up?

I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

My card was declined at a restaurant today and I don't know what the problem is.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN on holiday?

I would like to top up my account with a bank transfer, is that allowed?

What do I do to get ahold of my own card?

How can I tell if someone else is using my card?

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

Please explain the fee on a transfer I made.

The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

The exchange rate I was charged for a purchase was not right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

How can I change my old pin to a new one?

I did a transfer but it is still pending.

What's wrong with my ID? I can't verify it.

I sent payment with EU transfer and they still haven't received it. How long does it take?

I bough an item and the exchange rate was incorrect.

How long will a transfer take from Europe?

Why was there a fee with my cash withdrawal?

Can you explain the various transaction times shown on my statement?

I attempted to get cash in the ATM but I was denied

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps to change my PIN to something else?

Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.

Is my country's currency supported by your system?

Do I have to manually top up once I'm too low?

I need to reset my passcode, this one isn't working

Is there a way to use a cheque to top up my account?

Why would I be charged an extra fee while doing a transfer?

Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?

Can I allow other people to top up my account?

I am still waiting for a transfer to show

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a location where I can change my PIN?

Can my PIN be changed in any cash machine?

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

I have a charge for something I didn't buy.

I am not recognizing a debit payment from my account.

I was wondering why my payment hasn't gone through yet, its been a while.

i am under 18 and i am trying to verify my id. why wont it work?

There is a payment showing as pending and hasn't posted for a few days.  When will it post?

Why was I charged a fee for my card payment?

What does it mean to have a pending cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

Who can have access to top up my account?

Am I able to order a disposable virtual card?

I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

Can i make several disposable cardsper day?

I withdrew cash abroad and the exchange rate applied is wrong.

Where is the top-up verification code located?

I paid two weeks ago and just got refunded

My PIN was entered wrong and now I am blocked.  Please unblock.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my PIN changed remotely without visiting a bank?

What foreign exchange rate will I get on weekdays and on the weekends?

What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.

How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

I have obtained the salary in GBP, will it need to be configured?

Can I do more than 10 transactions with a disposable card?

Why is my transfer still pending after all this time?

What's the maximum amount I can top up my card with please?

why is a transfer to beneficiary not possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to replace my current PIN.

What does it cost to receive a SEPA transfer?

I need to set up an account for my daughter, how would I do that?

Help! I'm missing money, I deposited a cheque but its not showing on my balance.

Why did I have to pay extra because I paid with my card?

I was declined when trying to withdrawal cash!

I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me how to change my pin.

Can you tell me what I need to do to have my pin changed?

Explain to me why a transfer would be declined.

Why hasn't my transaction arrived to my friend yet?

Is there an age limit for opening an account?

Which foreign currencies can I get transferred into my account?

How to a go about ordering a disposable virtual card?

What is the cost and time frame of getting a new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to change the the PIN on my card.

Can I change my PIN at any cash machines?

Can I use my virtual card to complete transactions for memberships?

Why is top up not working for my apple pay app

Help me please, My Apple Pay American Express top up does not work.

My card is about to expire. Do I have to go to a branch to order a new card?

I have a disposable card, how many transactions can I make?

Why do you need to perform identity verification?

Why is my withdrawal wrong? I took out $100 but only received $20.

How long will it take for my payment to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I have to do to change my pin?

Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.

What is limit of disposable cards  I can make per day?

why is there a service fee on my statement?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

What do I have to do to get my PIN unblocked?

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Set a new PIN please.

What is the charge for using a Top up card in the US?

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

Why was I charged extra when transferring?

What's the earliest time to receive my card?

Help me unblock my account.  I entered the PIN wrong too many times.

What payment methods are used to top up?

My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?

I found my card in my jacket this morning, so can I reactivate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.

If I am not in the country and I need to change my PIN, how can this be done?

What are the time frames for the money to be available in my account?

How can I find a way to transfer money without it being rejected?

Is there restrictions on where I can use my card?

I have an incorrect charge and would like a refund.

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to change my PIN at a bank?

I was trying to top up my account and it isn't working

I will be traveling and want money to be added automatically in certain intervals. Is this possible?

I saw I was charged extra for money I withdrew?

Am I able to get a refund for something I bought?

I can't remember my app code, can you reset it?

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

Is there a charge for getting more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to go to the bank to change my PIN?

How long does it take to get a refund on something I bought?

My app says I withdraw money from my account from an ATM.

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

How do I get started when I get my card?

I want to transfer money from another account into this one.

What happened to my top-up? I think it was cancelled.

Your exchange rates are coming from where?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change my old pin to a new one?

I can't freeze my account as I need the card as I am traveling, how do I change my pin?

Why is it saying my card payment is declined when I made it?

I'm having problems with ID verification

There is a pending transaction on my account, what does this mean?

My card will expire next month, will I need to order a new one?

I accidentally exceeded my PIN tries.  Please advise.

What is the time frame for european transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.

I received my card, how do I get it to show in the app?

What do I need for the identity verification?

Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!

Will there be any extra fees if I exchange currencies?

What currency is acceptable for a top up?

Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?

Is there any way to know how the transaction got on my account?

Are there any restrictions on where I use this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to change my card PIN.

Are there any specific cash machines that I have to go to in order to change my PIN?

Do you have a list of businesses that accept this card?

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

The ATM I used for foreign currency provided the wrong exchange rate.

I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?

The ATM won't give me my card back. I need it back now!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN at any cash machines?

Do I need to go to a physical bank to change my PIN?

Is it possible to get a refund for the item?

I want to know where my money comes from.

If I lost my phone at the hotel, can I still use the app?

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

I was mistakenly charged a fee for using my card.

I paid with my card so so why was I charged a transaction fee?

What factors determine your exchange rate?

What steps do I have to go through in order to activate my new card?

It looks like my card payment might have been reverted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a new PIN please.

What is the most amount of disposable cards allowable?

How do I get a refund for an item I bought?

I think the currency exchange that's been applied is wrong.

The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

I used my card to top-up but the money is gone!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my pin at an atm?

I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?

The wrong exchange rate applied to my cash withdrawal.

Why can't the person I sent the money transfer to see it?

When will the cash that I put in the ATM be cleared from pending status?

I couldn't make a transfer because it was declined

I need to change my personal details in my account.

I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.

In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?

What can I do to track the card you sent me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to change my pin if i am out of the country?

I believe I got a wrong exchange rate when I got cash.

I no longer want this can i cancel my purchase?

Can you tell me how I would go about learning where my funds came from?

Why would I get a decline message in a transfer?

I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?

I want to op up my account by using bank transfer. How do I go about it?

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to go to an actual bank to change my PIN?

Can I change my PIN without being physically present?

What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.

For the identity check, do I need any kind of documentation?

Visa and Mastercard can both be received from you?

I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.

There is a transaction showing up several times.

I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?

I'm using the app and I noticed a payment that I didn't make.

My statement shows a strange direct debit.

Is it possible for me to top up with Google Pay?

How can I get my card out of the stupid ATM that ate it?

What's the tracking on the card you sent?

I see a direct debit payment on my statement that wasn't me

There is a payment that I made that hasn't gone through yet.

What are all of the different steps for identity checks?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change my PIN without going to the bank?

Can my PIN be changed in any cash machine?

Can this app exchange American and English currency?

I made a transaction this morning but I need to revert it now.

How do I transfer money into my account?

I was charged extra when I made a cash withdraw, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to change my PIN at certain cash machines?

Why am i being double charged for something?

Why was there a fee on my cash withdrawal?

What should I do if I have used all of my PIN tries?

I was spending cash with my card and got a fee.

why have I got a pending transfer? I'm confused!!

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

Please explain to me the process of getting a virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way yo change my PIN?

I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?

I got married and need to change my name.

If I lost my phone, how can I stop someone from accessing my account through the app?

How many different cards can I have for my account?

What can you tell me about the card PIN?

Why did using an ATM cause me to have an extra fee charged?

The other bank confirmed a transfer I made, but this account is not reflecting it yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?

What are the steps that I need to take to activate a new card?

How do I change to a different currency?

Exchange rate on a purchase was incorrect

I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?

why didnt a transfer to my account process

I checked on google and the exchange rate you are using is really bad. Can you update it?

I think the exchange rate is wrong for my ATM withdrawal

What is needed for the identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me set up a new PIN.

Help me. My transfer was declined. How could this happen?

I don't understand why I was charged an additional fee for this service. Can you clarify?

I need you to delete my account right now.

Why do I see extra charges for withdrawing my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN without being physically present?

I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?

hello I have lost my phone and I'm worried someone's going to steal money from me

So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?

I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.

In the app, I see a withdrawal I didn't make.

Why was I charged a fee for withdrawing money?

How do I add my card to the app once I get it?

I have zero dollars in my account. Can I submit additional funds via bank transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to change my PIN - do I need to be in a bank?

Do I have to go into the bank to change my PIN?

I got charged a fee that shouldn't be there from my cash

Does your app allow currency exchange from USD to GBP?

I sent payment with EU transfer and they still haven't received it. How long does it take?

I just transferred some money. Why was I charged a fee?

I tried to withdraw $100, all it gave me was $20.

If I want to send out more cards, do you charge extra for that?

Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.

What should I do if my passcode won't work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change my PIN abroad?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

My top-up didn't go through; it still says pending. What's up with that?

How long do bank transfers usually take?

What are the steps to activate the card, as it does not seem to work?

In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?

Why is there an extra €1 fee in my statement?

Given a choice, I'd rather have Mastercard.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I pick a new PIN?

What do I need to do to correct this failed transfer?

I tried to make a transfer, but it didn't work.

I think a payment I made with a card was cancelled.

When will I get my money? It's been too long.

There has been an unusual withdrawal from my account, can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to make my card PIN a different number

When I made a cash transfer abroad the wrong exchange rate was applied

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?

In regards to top-ups, can I do them via Google Pay?

What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

When will you be taking orders for disposable virtual cards?

I need some money transferred ASAP, how long does the process take?

Is there a way to make my money usable in another country?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to speak to a representative to change my pin?

How many different currencies can I have my money in?

Why is the exchange rate different from what I expected?

What currencies do you accept for adding money to my account?

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

The card payment is declined.  Please inform me why.

I don't like the services, please close my account

Can you tell me what i need for the identity check?

I can't use my card because it is not working.

How old does my daughter have to be to open an account?

I can't seem to use my card. Can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my PIN be changed in any cash machine?

Do I have to go into the bank to change my PIN?

The ATM won't give me my card back. I need it back now!

I was able to find my card. How to I go about putting it into my app?

Why have I been charged more than once for the same transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I allowed to change my PIN anywhere?

What ATMs will allow me to change my PIN?

Can you explain why I am now getting charged a fee for using my card?

Why did I get charged a fee for transferring money?

How long does it take for a bank transfer to show on my balance?

I tried to buy something and it was declined and my transfers keep getting declined, Why?

My disposable virtual card wouldn't process my payment?

I tried transferring to an account but it won't let me.

How do I go forth with bank transfers for top up accounts?

I have a card payment which shows as pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me change my PIN.

How long will it take the money to appear in my account?

Will the system automatically update once there is no more money left?

My accounts been charged a payment for something I didn't make.

Why do you keep declining my payment?I tried several times with this card and it is just not working.

The exchange rate on my payment doesn't look right

Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

After I deposited my cash, I still don't see it in my account.

can you tell me where to find the top-up verification code?

The app does not believe that I am myself

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I want to can I set up a new PIN?

I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?

Is there a cash withdrawal fee? Because I just got charged?

I tried to get funds in hard cash but it was rejected!

my phone was taken yesterday, what should I do about my account?

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

What currencies and methods can i use to top up my account?

What do I need to do to get my new card which I have requested 2 weeks ago?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which countries can I change my PIN in?

If I am not in the country and I need to change my PIN, how can this be done?

I think the exchange rate on my card payment is incorrect.

Why was I blocked from withdrawing from the ATM?

My salary is in GBP, is this something I need to configure?

Am I able to return an item for a refund?

I forgot my pin and am blocked now. Can I reset it somewhere?

There is no way for me to prove my identity.

How long does it take for pending to go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I wanted to change my PIN, how would I do that?

I found the card that I thought I lost, and I would like to reactivate it.

should i contact customer support if i can't edit details

I would like to exchange currency  What types are there?

I looked on the app and it says I withdrew cash.  I didn't!

Money that I have transferred hasn't arrived yet

I put some money in my account the other day but now its gone? Why is this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN without going to a bank?

I just want to top-up, why do I need to verify anything?

Why am I not able to get cash from the ATM?

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?

I think that someone may be using my card, but I'm not sure,.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to go to a physical bank to change my PIN?

You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.

How can I check for an unsupported merchant for my transfer request?

I am unable to transfer money. I believe it is not working because it states it was declined.

When I add money to my international card do you charge a fee to do so?

Can I get a full list of instructions for identity checks?

I locked myself out of my account, how do I unblock my PIN?

Why were there additional charges when I transferred funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to change my PIN?

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

How long do I need to wait to see an update after I make a bank transfer?

I was charged an incorrect exchange rate for a withdrawal.

How come there is an extra fee on my statement?

Please explain how disposable virtual card work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me change my PIN.

My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!

For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.

Which fiat currencies are supported by you?

Do yo charge a fee for exchanging foreign currencies?

How do I go through the identity checks?

What is the procedure for depositing a virtual card

Can you tell me more info about virtual disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I reset my PIN?

Is going to a bank only way to change my PIN?

I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?

after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?

Which foreign currencies do you accept for adding money?

Where should I look for my PIN number at?

My card will expire next month, will I need to order a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I want to select a new PIN what do I do?

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

I need to cancel a transaction immediately.

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

Why did I get charged for withdrawing cash?

Duplicate transactions appear on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my in at all ATM's?

I think that the exchange rate for the withdrawal of my cash is not right.

Can you explain why I was charged extra when I used the card?

Is it normal to be charged an extra fee when paying with my card?

My friends would like to add to my account. What is the procedure?

I'm not sure where this charge came from.

I seem to be unable to make any transactions.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: May I change my PIN?

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

Why hasn't my transaction arrived to my friend yet?

I would like to delete my account now, please.

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

I seem to be unable to make any transactions.

Why are my transfers getting declined?  I havent had a problem in the past.

How many transactions can I make on my disposable card?

There is an unauthorized payment in my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I set a new pin.

Is going to a bank only way to change my PIN?

While abroad I got cash, and a wrong exchange rate was applied.

I dont know what happened, but my payment was cancelled

Which part of the app do I order virtual cards from?

I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?

Am I limited to what ATM I can use my card?

How long does it take for the transfer to go through?

How long will a transfer take from Europe?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to create a new pin.

Why do I get a fee every time I transfer?

My card has been stolen. I reported it with the police, but I need to report it with you as well.

Please tell me which fiat currencies you support.

When will my transfer move from pending to confirmed?

Why did it cost money to transfer funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't freeze my account as I need the card as I am traveling, how do I change my pin?

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

I'm concerned because my cash withdrawal is pending.

With this app, will I be able to exchange currency?

There is a duplicate charge on my account.

Why is there an extra fee on my statement?

Why have I received a rebate for my payment after a week?

My card expires next week. How do I get a new one?

What is the reason for my beneficiary to be disallowed?

Can I have multiple currencies in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change the PIN?

My card couldn't complete a transfer, why?

I had to pay a fee when buying items with my card.

I did not receive my full withdrawal amount

When will the transaction post to my account?

I want a reason as to why my beneficiary is not allowed?

If I add money with an international card, are there any fees?

I want to revert a transaction I did this morning

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what I need to do to have my pin changed?

What cash machines will let me change my PIN?

I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

I got a message that my transfer was declined.

I didn't get the right amount of  cash because of the exchange rate.

I think my account has been hacked there are charges on there I don't recognize.

What does a pending cash withdrawal mean?

Is my card broken? I can't get cash out of the ATM

I bought something this morning and the payment is still pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

Is there a way to change my PIN without having to go to the bank?

To many charges on my card how do I go about fixing that?

There is a payment in the app that I did not approve

How can I stop someone from using my card after I lost it yesterday.

What is the most efficient way to activate my new card?

I would like to be assisted with the activation of my card.

Is there a problem that makes my payments show pending?

Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to choose a new PIN.

what is the exchange rate when i get cash

What should I do if I want to get another card for someone in my family?

I used my card to top up, but now I don't see the money in my account.

Why is there some cash that I did not deposit in my account?

What is the proper way to activate a card?

I placed a cheque but the funds aren't there

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN on my phone?

When will my returned transaction show up on my account?

We want to start a college fund for my daughter.

I can't find the money I just added to my account.

There's an error with the rate that is charged.

My transfer failed to process correctly. Is there a reason this would happen?

what is the leadtime for a new card to show up in the mail?

What currencies do you accept to add money?

Why hasn't a transaction I did to my friend arrived yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN?

I really need to know how to change my pin.

I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?

Hey, I have my card, how do I get it to show in the app?

Where are the ATMs that accept this card?

Isn't my top-up supposed to mean its complete?

The app does not believe that I am myself

I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?

Why won't you let me name X as a beneficiary?

Are you sure this is the interbank exchange rate? This rate is really bad.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about changing my PIN?

How many days does it take for a transfer to go through?

I am not satisfied with your company.  Close my account.

I have been charged two times for one transaction.

How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.

Does a discount apply if I exchange currencies frequently?

Why isn't my refund showing up in my statement?

How can I link my bank to my top up account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I alteration my PIN?

I need another card for a member of my family. Is this possible? How soon can I get one?

What reasons would cause my card payment to be cancelled?

I made a mistake of transferring, can I cancel my previous transfer?

Can you explain to me why a top up would be reverted?

I forgot the code I need to get into the app.

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?

What do I do if I do not recognise a cash withdrawal?

Can I choose whether I receive a Visa or a Mastercard card?

How long before transferred money shows up?

Will I see fees from adding money with an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Change my pin?

I think when I withdrew money when out of country the exchange rate was wrong.

I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?

Can I change my name?  I am not married.

I have money in a foreign account that I want to send to this account.

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

What are the age limits for your service?

Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you know how to change my card PIN?

I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?

What are the steps to activate the card, as it does not seem to work?

Why was I charged a fee for my card payment?

I need to transfer money into my account, and I don't know how to do that.

I have a Visa and Mastercard, can I use these?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

Do I need to go to a physical bank to change my PIN?

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

do i need to add money before i order a card

Can you check the exchange rate on a cash transaction I did overseas

What forms of ID do you need for identity verification?

Could you tell me about the restrictions that are on the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN without going to a bank branch?

If I am not in the country and I need to change my PIN, how can this be done?

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

My plans may change so I may need to change from GBP to AUD.

I tried my PIN too many times and now my card won't work!

Is there a reason why my card was declined when I attempted to withdraw money?

I am seeing in the app, some cash witdhrawals that I did not authorize.

How can I information on my limit for top-ups?

My card is about to expire, what do I do?

What do I have to do to get a Visa card?

With this app, will I be able to exchange currency?

Who charged me a fee for paying by card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my pin at a cash machine?

Tell me what ATMs allow me to change my PIN.

I can't see my Google Pay top up. Is it not working correctly?

Can I convert money into different currencies?

I added funds to my account but the app didn't process it.

Can you please explain why my beneficiary is not allowed?

Which foreign currencies do you accept for adding money?

What is the fee for a foreign currency exchange?

I was made to pay a fee for making a transaction with card.

How long do you have to wait to see your virtual card your ordered?

My payment has been declined!! What's going on, I thought everything was alright and working well?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I reset my PIN?

Can I change my pin at ATMs?  If so, what ones?

I see cash in my app but I did not get it.

I do not see the money I transferred into this account

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

What currencies are accepted to add money?

Why is my card payment still a pending transaction?

I want a card, but I'm not in the UK- can I get one still?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my pin at ATMs?  If so, what ones?

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

i didnt make these transactions, i think my card details might be stolen

Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.

I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?

Will I be charged a fee to top up using a debit or credit card?

I purchases several items today. Why are they still showing pending?

This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: At what ATM can I change my PIN?

How long will my transfer be pending for?

Why was I charged a higher exchange rate when I bought something abroad?

Why are all my card payments being declined?

Can I use your app to exchange USD for GBP?

I bought something while traveling, and the exchange rate was wrong.

I do not think the pop up went through yet.

I want to deposit funds, what payments are accepted?

There's a direct debit payment that I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to change my PIN.

Do I need to go to a physical bank to change my PIN?

From which age can my kids use your service?

I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?

Can I have my card delivered on Tuesday?

This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.

I have been waiting over a week. Is the card still coming?

I just got my card.  It's not linked yet--how do I do that?

I transferred some money but it is not here yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to go to an office to change my pin?

Will you charge me for topping up with a European card?

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

What is the process to link the new card?

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

Please tell me the steps to verify my identity.

Why are you charging me for ATM withdrawal? It has always been free before.

Why is the app showing a still pending message on a withdraw that has already been done?

HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there cash machines where I can change my PIN?

Are their certain cash machines where I can change my pin?

When can I expect my card? I live in the US.

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

I received the wrong amount of cash from the ATM. Can you help?

I'm locked out of my account as I can't remember my code, what do I do now?

am afraid someone may have gained access to the info on my card.

I recently transferred money to my account when will it show up?

I recently made a transfer that I would like to cancel

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I am not in the country and I need to change my PIN, how can this be done?

I think my pin has been compromised, what do I do?

I need to change my personal details in my account.

What stopped my transfer, from being accepted?

It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.

Can it specifically be delivered on a certain date?

How long does it take for a transfer to post

Why am I seeing a direct debit thats not mine?

Can you tell me what this cash withdrawal is?

What proof do you need for my identification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my pin through the app?

Out of the blue, my card stopped working.

I'm trying to verify my top-up card, but I can't find the code...?

There is a direct debit patentp that I haven't authorized.

The fee charged when I changed rubles into British pounds was too much.

May I get one of your cards?  I live in the EU.

What should I do if someone else used my card?

how can i add money to my account if you don't accept cash

What's the web address to unblock my pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN at my local bank?

Tell me what ATMs allow me to change my PIN.

Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

How do I transfer money from one bank account to another?

A WD was just made on my account, but it was not me and I still have my card.  What to do?

A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?

Do I have a $1 extra fee on the statement?

What's the expected wait time to recieve my new card?

I have a card that was deactivated can I reactivate it?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I change my PIN?

Is there a way to top-up when it reaches a certain balance?

What does it mean if my cash withdrawal does not show up properly?

Please tell me how to edit my personal details.

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

Why did I get declined when trying to get cash?

What is the pending payment on my card about?

What is the charge for topping up a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me what ATMs allow me to change my PIN.

Can you tell me where  can change my PIN?

How do I locate my PIN now that I have my card?

How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move

There are funds in my app that I did not receive.

What do I do if there is an electronic debit that is not correct?

Why, when paying with the card, was I charged an extra fee?

Do you charge a fee on currency exchange?

I need to urgently transfer something from China. How long will it approximately take?

I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any specific cash machines that I have to go to in order to change my PIN?

Can you tell me where  can change my PIN?

What do you require to verify someone's identity?

Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

My transaction from earlier needs to be reversed.

I can't use my card because it is not working.

I was told I would be getting a refund but I have yet to see it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change my Rowlock ?

Are their certain cash machines where I can change my pin?

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

I'm not sure how to provide my identity.

I attempted to get cash in the ATM but I was denied

When I was traveling abroad, the exchange rate was applied wrong.

i have been trying to top up my account with a check but it won't work

How can I choose between Visa and Mastercard?

Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?

My app shows a direct debit that isn't mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is going to a bank only way to change my PIN?

I must change my PIN as soon as possible.

Why is my transaction taking so long to complete?

Is there a charge to use a Top up card in the US?

Close down my account.  I don't like your service.

What to do if my physical card is not working?

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

I need to make a purchase online, where is my virtual card?

I only got $20 of the $100 that I attempted to withdraw.

Could you please tell me why my purchases from this morning say payment is pending?

I would like to know if I can top up with Google Pay.

How much does it cost to get more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I really need to know how to change my pin.

I must change my PIN as soon as possible.

How come I got to pay to get my money from the ATM?

I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.

Why am I having trouble withdrawing cash?

I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow

What is this card payment, I do not recognize it.

What currency is acceptable for a top up?

For the identity check, what kind of documents do I need to have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me where  can change my PIN?

What is the best way to get my virtual card?

Will I see fees from adding money with an international card?

Please help me.  I am still waiting on a refund.

My disposable virtual card wouldn't process my payment?

I'm not sure what I need to verify my identity.

Why was I charged for payments? You didn't warn me about additional fees.

How do I go about verifying the top-up card?

I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?

Someone else made a Direct Debit transaction on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I must change my PIN as soon as possible.

What do I need to do to get my salary through this?

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

Why hasn't my transaction arrived to my friend yet?

How can I cancel a transaction to a wrong account?

I think my card payment has been reverted

Who can purchase a disposable virtual card?

I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to go to a physical bank to change my PIN?

What is needed for my daughter to open an account?

I am interested in changing my personal details.

The app says I made a cash withdrawal even though I didn't.

A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.

I have a top up card. Where is the verification code?

Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.

Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?

My cash transaction isn't showing on my receipt

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN in Austria?

My account balance has not updated since I deposited a cheque recently.

I cannot get my virtual card to function.

A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

Please help, the atm swallowed my card, what do I do?

Will it take more than 3 days for my transfer to reach my account?

There is a direct debit set up that I didn't create.

can I link a card of yours I already have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me how to change my PIN?

What cash machines will let me change my PIN?

When I bought something abroad, the exchange rate was wrong.

What is the dollar that I have pending on my statement there?

I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?

Was there a way for me to get tracking for that?

My statement has a payment that I do not recall making

Card activation is not working. What do i do?

Why has my deposit in the ATM not cleared yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to go into the bank to change my PIN?

I think my pin has been compromised, what do I do?

what is the exchange rate when i get cash

I would like to transfer money from my checking account to my savings account.

This exchange rate on my purchase is wrong.

Could you please tell me your exchange rates?

How do I close my account, since I'm dissatisfied?

the transfer to an account wasn't allowed is there any other way for me to do it

How much can I withdrawal in one month without incurring fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to change my PIN?

I think my pin has been compromised, what do I do?

Somebody used my card without my knowledge!

The money is still in my account even though I already paid -- I don't understand what happened.

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

There is a direct debit set up that was not authorized by me.

There are automatic debits on my account that I did not make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a new pin number at any ATM using my card?

I think my pin has been compromised, what do I do?

I recently bought an item using my card and I was charged an extra fee why is this?

The app shows a withdrawal that I did not make or authorize.

What kind of fiat currencies are supported for holding and exchange?

What documentation is needed for the identity check?

I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?

Is there a list of where I can use my card?

What steps are taken to transfer money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change my PIN?  Help.

I think my pin has been compromised, what do I do?

I made a payment that is not yet complete.

I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?

Can you explain why I was charged extra when I used the card?

Why do you need me to do an identity check?

Why hasn't the transaction I did to my friend arrive yet?

You promised no fees but now I've got one. What the hell!?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to change my PIN without having to go to the bank?

What's the phone number to freeze a card?

How do I use bank transfer to top up my account?

Should I keep waiting for my card to be delivered?

I am still waiting for a the cash I deposited this morning

An item I bought had the wrong exchange rate applied.

Will there be any extra fees if I exchange currencies?

My card is expiring so how fast can I get a new one and how much will it be?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What ATMs will allow me to change my PIN?

Are their certain cash machines where I can change my pin?

So much time has gone by, the pending status shouldn't still be there shouldn't it?

Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

Why can't I add any beneficiary I choose?

My phone was left behind.  Can I still use my card?

Can someone please tell me how much I can top-up?

I am still waiting for verification.  Can I use my account before I am verified?

What are the various currencies and cards that you offer support for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which ATM's am i able to change my PIN?

I think my pin has been compromised, what do I do?

I would like to get both Mastercard and Visa card from you if that's possible.

I tried to pay with my card and it didn't work

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

Should i uninstall the app before i try it again?

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

Why was I charged a fee for withdrawing money?

Is there a charge for getting more cards?

Since I need to exchange currencies frequently, would you be able to offer me a discount?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my pin has been compromised, what do I do?

Could you tell me why my cash withdrawal was declined?

I haven't received money from a transfer?

am i able to receive my salary this way?

What is the procedure to transfer money to my account?

I tried to do a transfer and it hasn't worked!

How long does it take for money to transfer as my balance hasn't been updated

the transfer went through but now it has been pending for quite a while. i need this to go through already

Is there an age limit to when my child can use these services?

Can money be exchanged from one currency to another?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN at any ATM?

What cash machines will let me change my PIN?

when i travel can it top up automatically

When I purchased a product in another country the currency exchange was incorrect.

When do you charge fees on accounts? I just saw a charge on my statement.

There is more than one charge on my account for a transaction.

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

Explain why I can't do a transfer to an account.

Help me. My transfer was declined. How could this happen?

is there a way to do top up with apple pay

When can I expect a transfer from Europe to go through?

Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are their certain cash machines where I can change my pin?

What cash machines will let me change my PIN?

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

I'm trying to verify my identity but can't figure out how, what do I do?

I was not distributed all of cash that I requested

I'd like to know what the foreign exchange rate will be.

Instruction: Given an online banking query, retrieve another query with the same intent