Question: What's going on? My card wont accept any transactions.

Please help me!  My physical card isn't working right.

A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?

What is the greatest number of times that I can top-up?

I would like to receive instructions showing the verification process for top up cards..

What happens if I use my account and my identity verification hasn't finished?

What do I need to do to verify my funds?

Help!  What should I do?  My phone was stolen yesterday.

There was an extra fee when I paid with the card.

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

My card is about to expire.  Where do I get a new one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't my card accept any transactions?

There should be a cash withdrawal that I haven't seen yet.

I think my top up may have been reverted, what do I do?

What should I do if I think someone is using my card without my permission?

I have my card here with me and someone has just made a withdrawal for 500. Please help!

Can I use the apple watch to make a top-up?

I need to hold money, what currencies can I use?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was declined at a restaurant today and I don't know what the problem is.

My card isn't working at all, I need assistance. It's really frustrating.

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

What are the reasons a beneficiary would be denied?

This company is bad, delete my account now.

How are foreign exchange rates determined?

I was so embarrassed. Why didn't my payment clear?

My transaction is showing several times.

how much do you charge to top up US cards?

Why am I unable to transfer money when I was able to before?

Show me how to look at the source of my current funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't seem to use my card. Can you help?

I am unable to use my card for some reason.

How long will it take to urgently transfer something to China?

How can many disposable cards can I have per day?

Where can I get my currencies exchanged?

The app is showing a direct debit transaction that I did not perform

I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.

My transaction went through but I was charged a fee. Why?

I want to deposit funds, what payments are accepted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card won't work right now.

My card stopped working after multiple transactions. Why?

What is the source of the money in my account?

Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?

Why have I not yet received my virtual card?

Is there a way to order a new card while in China?

Can you please tell me why I cant get money from the ATM?

What kind of fee is there to top-up my account?

Can you unblock my pin because I put the wrong one too many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried using my card, but it doesn't work.

Do you know when the withdrawal will show?

What happened to the money that I deposited?

I can't find out how to top-up my account using cash.

I'm trying to verify my top-up card, but I can't find the code...?

How do I go about topping up with Google Pay?

Would I be able to top up as much as I can?

Which locations can I withdraw money from?

A percentage fee was charged to my withdrawal.

Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is my card frozen?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

Will I get charged fees when I add money with an international card?

I tried activating my card and it doesn't work how do I solve this problem?

Am I going to be charged for topping up by transfer?

I've deposited a check in my account but the cash isn't showing as available.

If I add money with an international card, are there any fees?

Do I have to go to the bank to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I seem to be unable to make any transactions.

What should I do if I can't use my card?

It looks like I was charged twice for a single transaction

How many different currencies can I have my money in?

I got charged in double and want a refund

Is my card ready for use or does it need activated and if so how?

Are extra charges added for sending out additional cards?

I want a disposable virtual card, how do I do that?

Why are my payments not working and show pending?

Will you tell me how I am supposed to use the disposable cards?

I wasn't able to use my top up card because the money I put on there wasn't there anymore

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card is broken or something. I tried using it and it wouldn't go through, please help.

I can't use my card because it is not working.

Where do I find the verification code for the card I'm topping up?

I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?

There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?

Which cards are accepted for topping up?

Is there a possibility to open an account for my sons and daughters?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I fix a broken card?

Under what condition will my payment revert?

How can I find an ATM that accepts this card?

The top-up verification code is not visible.

Can I use my Apple watch to fill my gas tank?

There is a payment in the app that I did not approve

My payment has been declined several times.  Can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why doesn't my card work for any transactions?

My card hasn't been working when I try to use it.

Please tell me how to edit my personal details.

I was attempting to top up with my card but the money has vanished!

Could you tell me what your exchange rates are?

How do I get my money back for a duplicated charge?

Where do I find my code to verify my top-up card?

How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

I'm using the app and I noticed a payment that I didn't make.

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't seem to be able to use my card

No transactions are being accepted, what's wrong with my card?

I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.

Where is my recent refund in the my statement?

My card was stolen. What do I need to do?

I may need to dispute a Direct Debit payment.

Why was I charged a fee for debit or credit card payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Something's wrong my card won't work.

No transactions are being accepted, what's wrong with my card?

What is the Top up rate charge for using a card in the US?

I used my card to make a payment and wondered why the payment was reverted?

I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!

I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.

I prefer using Mastercard, can I substitute?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card isn't working at all, I need assistance. It's really frustrating.

I need clarity on why my card is not working.

I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

Help me!  I don't know what my password is.

I just got my card and cannot get it to work.

why is there a service fee on my statement?

I recently bought an item using my card and I was charged an extra fee why is this?

What is the source of funds for my money?

I did a cash deposit to my account but my balance is still the same. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: No transactions are being accepted, what's wrong with my card?

I don't know what's wrong with my card, but it has not worked at multiple places today.

When I tried to access my cash, I wasn't allowed!

Why did I get charged a fee, I thought it was free?

Is EUR one of the currencies you deal with?

My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?

The app is showing a cash withdrawal that I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help.  The card won't work.

My card gets rejected when I try to use it

The app does not believe that I am myself

What are the steps needed to top up with Apple Pay?

How soon do cards arrive after I order them?

I would like to re-activate my card, it was previously reported  lost but I found it this morning.

Can I get some help activating my new card?

I tried to use the ATM today but it would not accept my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card no longer works.

How do I check security settings using the app?

Can I use my account although the identity verification has not been accepted yet?

Can you explain why my transfer was unsuccessful?

My plans may change so I may need to change from GBP to AUD.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My physical card is not working

Do you have support for flat currencies?

I would like to receive a refund for something I bought.

I want to open an account for my children

I need to top up, but I have to use an international card.  Is there a cost for that?

A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.

Explain why a card payment would be cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card isn't working at all. What happened?

How do I check security settings on my card?

When is my balance going to update, I just transferred some money

I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.

I want to add funds to my account. What payment methods are accepted?

I think the exchange rate for the cash I withdrew was wrong.

I am not satisfied with your company.  Close my account.

I am having trouble doing a transfer. A "Decline " message appears after making the transfer.

Where did the  €1 fee in my statement come from

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card will not work

What can I do to make my physical card work?

How do I know which payments I make will have additional fees? Where can I find this information online?

I did not make a cash withdrawal that is on my statement

I paid with a card and there is an extra charge. Why?

The money that I have transferred hasn't arrived yet.

My withdrawals were going smooth until I got declined today. What is going on?

Where can I check out the source of available funds in my account?

Where's the button to top up with a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card seems to not be working at all.

What should I do if I can't use my card?

Why didn't the money I transferred into my account get added to my balance?

Can you tell me what cards and currencies you support?

Can you tell me why I haven't received my new card yet?

Why is the exchange rate on my card payment different than I expected?

When I made a cash transfer abroad the wrong exchange rate was applied

What to do if my card is about to expire?

How do I report a cash withdrawal that wasn't me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if i accidentally broke my card?

I need clarity on why my card is not working.

It has been a couple of hours but I do not see my balance updated, can you help?

Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

I would like to know why a withdraw I made for some cash shows up as pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card won't physically work.

If I get another card, what kind of fees am I looking at?

I can't find my phone and I'm worried someone is going to use it

Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?

Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

How do I find out where my funds came from?

What is the extra fee that showed up on my card?

Somebody used my card without my knowledge!

Can I have a discount if I exchange currency often?

What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need help with understanding why my card is not working.

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

There is a cash withdrawal on my statement that I don't recognize

Is a tracking number available for the card that was just sent?

Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.

I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

I have a transaction showing multiple times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: HOW LONG THE CARD VALIDITY

I found my lost card. Am I still able to use it?

Please specify any limitations that come along with disposable cards.

Can you tell me why I was charged $1 for a transaction?

I didn't receive the amount of cash I requested for the ATM.

I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?

How can I fill up my gas tank using a check?

Do you have a list of cards and currencies you support?

Why do I have a charge for an ATM withdrawal? I thought these were free?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need clarity on why my card is not working.

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

Who can have access to top up my account?

I transferred some money but the balance stayed the same.

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

Which flat currencies do you support for holding and exchange?

What are the charges for recieving SEPA transfers?

I'm due a refund and it is not on my statement.

Tell me what I need to do to activate my card.

What are the time frames for the money to be available in my account?

Can I transfer money using a different currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help.  My card is broken.

Why won't the machine accept my card anymore?

The card payment I attempted to make failed.

I can't find any option to top up with a cheque?

Why was I charged a fee for debit or credit card payment?

I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?

I'm looking in the App and can't find my PIN, where should I look?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: WHAT IS THE REASON FOR THAT

My card hasn't been working when I try to use it.

How can I go about getting a disposable virtual card?

I've been waiting for a refund to show up and I don't see it on my statement yet.

Can you help me with proving my identity?

I need to make my card PIN a different number

I would like my refund for this item I bought.

There is a direct debit transaction that I did not authorize

I have a trip coming up and want to add money automatically.

How much will I be charged for exchanging foreign currency

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why I can't make any transactions?

Did you deactivate my card it's not working anymore

The app isn't letting me log in, but my info is correct.

My refund isn't showing up on my statement.

I didn't mean to do the transfer, is there any way to cancel it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get the card itself to work.

Okay, I found my card, can I put it back in the app?

What currencies are available for my use in holding and exchange?

Why do I have a strange payment on my statement?

Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?

I would like to activate my card what do I need to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's going on with my card? I've tried multiple times and it never goes through.

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

How long before transferred money shows up?

I had to pay a pound more than I anticipated!

I've never been to that store.  That's a fraudulent charge.

Is there a function where I can top-up automatically?

who should i contact if my refund doesn't go through?

Is it free to transfer money or is there a fee?

How can I fix my card if the contactless function didn't work this morning?

I just received my card and I'd like to activate it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get my actual card to work

Is there a reason my cash withdrawal was declined?

Which countries do you currently support?

My payment shows that it is pending will I be charged more money?

Is it simple to transfer money using my credit card?

Does the exchange rate change each day for purchases? There is a different rate on my purchase.

Help! I need to transfer something to China.

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if the machine rejects my card?

I need my card delivered as soon as possible.

i need to add express delivery if that's an option

Please tell me why I am having problems transferring to a beneficiary.

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

What kind of security protects my money?

My card is stuck inside the ATM, what am I supposed to do?

Do you know the process how to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come my card doesn't work anymore?

Instead of GBP, how do I exchange for AUD?

My ID verification hasn't gone through yet, but can I use my account anyway?

Is there any way I could open an account for my daughter?

I want to transfer a sum of money from another bank account I have into this one

I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?

It looks like the exchange rates on my card payment are wrong

I'm going to travel, can I have it add money automatically in certain intervals?

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

Money that I have transferred hasn't arrived yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.

Which ATM's can I use to make a withdrawal?

Do I have to go to an actual bank to change my PIN?

I just had a look at my statement. Why have I been changed for using the ATM?

Is there a reason why a recipient might not see my money transaction

May I reactivate my card? I previously reported it lost, but have now found it safe and sound.

Why is the purchase I made this morning still pending?

The exchange rate applied is wrong for my international purchase.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

I think my card is broke it's not working anymore

I am not satisfied with your company and wish to delete all accounts immediately.

I had a dollar charged to my account that's still pending and wanted to know what the charge is for?

Can I already use my account although the identity verification has not passed yet?

My card has an issue, the payment has been deferred.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do?  My card is broken.

How do I check security settings on my card?

Is there a reason that my top-up is still pending?

Please help me with the activation of the new card.

I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.

What flat currencies do you use for holding and exchanges.

How do I contact customer support about my declined transfer?

Will I be charged a fee for a SEPA transfer?

This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I re-order a damaged card?

I can't find any option to top up with a cheque?

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

I deposited cash into my account and I'm having trouble seeing it on my account.

The refund isn't appearing in my account

I still don't have a card. How do I get one?

My account was charged a fee. When did you start charging extra for card payments?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card won't work at all for anything.

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

Everything seems fine with my account, so why did it decline my payment?

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

I just had a look at my statement. Why have I been changed for using the ATM?

Tell me why I need top-up to be verified?

Does it cost extra to send out more than one card?

Why couldn't I transfer funds to my beneficiary?

Would I be charged any fees if I added money to my account using an international card?

I am confused about your fee structure and was disappointed to see a fee for my transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are ways to test why my card might not be working?

How do I transfer money between two of my accounts?

My credit card did not go through. Can you see if it has insufficient funds?

I got some cash but it wasn't the right amount.

My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?

Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.

I'm still waiting for my top-up to go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card doesn't seem to work.

Did you deactivate my card it's not working anymore

I only made one transaction at this place, but it's appearing multiple times.

Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

Are all European currencies available for holding and exchange?

The bank machine didn't give my card back how do I get a new one fast?

I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.

I would like to know if I can top up with Google Pay.

what are the locations i can withdraw money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know what's wrong with my card, but it has not worked at multiple places today.

Today I was out eating and my card was declined. Why's that?

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!

To many charges on my card how do I go about fixing that?

I paid two weeks ago and just got refunded

When using my card I was charged a fee for doing so, why?

How much will I be charged for exchanging foreign currency

Hoe do i use my credit card to transfer money?

My things were stolen and I need to know if I can still use this app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my physical card not working?

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

I am seeing and extra 1$ charged to my account and wanted to know about it.

What steps do I need to take for the identity checking process?

In what way can I use the disposable cards?

What are the restrictions on auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I do to make my physical card work?

I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?

I wish to use my American Express to put funds into my account.

How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.

My cash transaction isn't showing on my account

What is this card payment, I do not recognize it.

The wrong exchange rate was used for my cash withdrawal

Why did it cost money to transfer funds?

I can't do any business with this virtual card.

What if I don't want to disclose all of my identity details?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card was working but now it doesn't.

I made a transaction at an atm and was charged extra for it.

When will I receive the cash payment from the check I deposited?

Why would my payment still show as pending?

How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

For some reason, the money I added was returned.

I wanted to take out $100 but I only got $20.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't the machine accept my card anymore?

My card hasn't been working when I try to use it.

I found my card, how can I use it again?

Where did this extra €1 fee on my statement come from?

I transferred some money recently and saw a fee on my account, what's that for?

Is there a reason my payment is still pending?

If I lost my phone at the hotel, can I still use the app?

I can't get my card out of the ATM, what should I do now?

I tried to withdraw $100 but only got $20. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The card is non-functional.

I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.

How can many disposable cards can I have per day?

How do I get my card back after the ATM swallowed it.

What is the procedure to transfer money to my account?

How long will my most recent transfer take to go through? The recipient needs the money urgently.

I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?

What has to be done to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my card gets broken?

How do I check security settings using the app?

I used my card to make a payment and wondered why the payment was reverted?

I am from X but am traveling to Y - how do I get currency for Y?

I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

Can I pay for my gas using my Apple watch?

My credit card did not go through. Can you see if it has insufficient funds?

Can my password be reset if I do not have it?

I made a transaction this morning but I need to revert it now.

I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't use my card because it is not working.

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

I need to urgently transfer something from China. How long will it approximately take?

If my card is going to expire this month, do I need to order a new one?

My card shows a cash withdrawal I don't recognize.

The app reversed a top off I had.  What should I do?

I tried to buy something online but my funds were transferred back to my account. What is happening?

I'm not sure how disposable virtual cards work. Please help.

How do I make my card appear on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I fix my card if it is broken?

Which ATM's can I use to make a withdrawal?

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

Is it on purpose that my payment has been returned to my account?

My money hasn't been deposited yet. When will it be?

What am I supposed to do if the funds haven't show up from a transfer completed this morning?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card hasn't been working when I try to use it.

How can it be that my Card is not functioning anymore?

Why did I get charged when getting cash?

I was charged the wing amount for an item.

Why can I not do a transfer to a beneficiary?

I'm not sure where my phone is.  Can someone else use the app?

Why are you charging me fees for using my card?

What's the limit for disposable virtual cards?

What cards and currencies can I use to top up my account?

Can I top-up my card using a bank transfer.

We want to start a college fund for my daughter.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My actual card isn't functioning.

Tell me the currencies that you support.

I have a trasnger that is pending and wondered about it.

I would like my money back for an item I purchased

What is my money worth in other countries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I can't use my card?

My card hasn't been working for even small transactions today.

It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!

Can I get a physical card for free, or is there a charge?

My card has an expiration date, will you send a new one automatically?

I have a transaction showing up more than once.

Why does my statement show an extra fee?

I have a card that was deactivated can I reactivate it?

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card don't work.

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

Can you show me how to verify the top-up card?

Why would my beneficiary not be allowed?

There is a strange payment on my card and I don't know what to do.

I am not receiving the correct exchange rate on my card.

I didn't withdraw the amount of cash that is showing up in the app.

How long before a bank transfer shows up in the account?

I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card hasn't been working for even small transactions today.

I tried to make a top-up and it was canceled, why is that?

What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.

When will my transfer move out of pending stage?

There is a payment that is not mine in the App.

I just received a new card, where do I go to link it to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

Please help me!  My physical card isn't working right.

Why is it important to verify my identity?

I got my American Express in Apple Pay, why is top up not working correctly?

What are the steps to reset my passcode?

Why did I get charged for withdrawing cash?

My friend wants to send me money, can she?

Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

I deposited a check a few days ago and it's still not gone in! Please help me with this

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use app to reset PIN attempts?

I want to get rid of the account, and delete personal information .

Are there any fiat currencies that you will not work with?

I did a transfer to my account, but it hasn't shown up

It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.

My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!

I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?

I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I check security settings on my card?

I think my card is broke it's not working anymore

My statement contained a one pound extra fee

Do you need to know my first and last name?

There is a direct debit patentp that I haven't authorized.

I want to revert a transaction I did this morning

What fiat currencies are used for holdings?

Is there a fee to top up by bank transfers?

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

The expiration date for my card is coming up, how do I get a new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card stopped working after multiple transactions. Why?

How do I check security settings using the app?

I need to get a disposable virtual card?

The app says I got cash from an ATM but I didn't

Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.

What is the cost for currency exchanges?

Why does my transfer still say it is pending?

I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?

I am not comfortable verifying my indentity.

My salary is in GBP, do I need to exchange it before putting it into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my card not working anymore?

What should I do after I've moved and need to update my personal details?

I took out money and there is a fee.  Why?

Why do you need to perform identity verification?

What steps do I have to go through in order to activate my new card?

I want to top up by card, what do you support?

I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.

It's only been a few weeks my my top-up got cancelled

Is there a charge for sending out more cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is not working when I try to use it.

How can it be that my Card is not functioning anymore?

I am very dissatisfied with the services that you are providing.  I want to cancel my account.

I think the rate that was applied to my purchase using foreign currency is wrong. Help!

How long does it take to get money from Europe?

When I got cash I believe that the exchange rate was wrong

I purchased something abroad and the incorrect exchange rate was applied.

My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?

How long will an urgent transfer from China take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot seem to use my card.

I think my card is broke it's not working anymore

Please tell me what the exchange fee is.

In the App I see a payment that is not mine.

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

A withdraw I tried to make at the ATM was declined I don't know why.

What are the charges for recieving SEPA transfers?

I would like to get an account for my child.

I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?

Do I have a $1 extra fee on the statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Currently I can't get my card to work.

If I get a transfer from Europe, how long until it is in my account?

My account shows that I made a cash withdrawal but I cannot remember doing so!

I have lost my card, but need to place an online order! How do I get a virtual card instantly?

What are the currencies and cards that are supported with my account?

For the identity verification, what do you need?

I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?

Which credit card top-ups do you accept?

Can I use my Apple watch to fill my gas tank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I check security settings using the app?

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

I found my card again. Can I put it back into the app?

I got an unexpected charge on my transfers. How can I correct this?

It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.

I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?

I didn't make the direct debit payment on my account.

Is there a disposable virtual card option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am unable to use my card.

For a week now, I have tried to use my card and it is still not working.

What are the acceptable currencies for adding funds?

There is a cash withdrawal in my account that isn't mine.

How long do I have to wait for the transfer to be finalized?

What is the process to get a new card when your old one expires?

Who charged me a fee for paying by card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am unable to use my card for some reason.

Please help me!  My physical card isn't working right.

I didn't initiate a direct debit that I see on my account

I received the wrong exchange rate for an item i bought.

How long do I have to wait until the transferred money shows up?

How long will a cash withdrawal be pending?

How do I change to a different currency?

How do I know what exchange rate I will get?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if my card doesn't work?

I transferred money, but I think I've been charged a fee for it?

What's the tracking on the card you sent?

I wasn't able to use my top up card because the money I put on there wasn't there anymore

How long does it take to activate the card, as it does not look like its working?

What  is the verification process for a top up card?

I asked for cash but I did not receive all the funds

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me!  My physical card isn't working right.

How can it be that my Card is not functioning anymore?

I'm not sure what I need to verify my identity.

My card payment is being declined and I've tried several times.

What is the highest amount of top ups I'm allowed?

I want to transfer some money from my other bank account into this one.

I tried withdrawing but my cash is not showing up?

I have foreign currency i would like to change how much will it cost me?

I'm in China and really need a new card.

There is a card payment that I'm not recognizing.

How can I tell if an AMT will take this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get my card to work?

Please help! I need a refund on a transaction on something I bought and I need the refund right away!

There are funds in my app that I did not receive.

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

Can I have a discount if I exchange currency often?

How do I set up an account for my children?

What is the Top up rate charge for using a card in the US?

my cash withdrawal has not come out of my account yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card gets rejected when I try to use it

There is a pending transaction on my account, what does this mean?

What kind of cards are supported?  What currency?

Is there a problem with the payment that I see is still pending?

Please help me figure out the reason for the odd withdrawal amount from my account?

I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.

Please tell me, do you use Visa or Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Suddenly, my card won't work.

Did you deactivate my card it's not working anymore

Would you please unblock my pin? I don't know why, but it's blocked.

Please help! I need a refund on a transaction on something I bought and I need the refund right away!

Why was the price higher when I paid with my card?

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For a week now, I have tried to use my card and it is still not working.

What steps do I have to go through in order to activate my new card?

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

What can you tell me about the card PIN?

How can I change my name because I just got married?

I need to know where this charge is coming from?

How long should it take for my new card to arrive in them mail? What should I do if I never receive it?

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

Is it possible to get both a Visa and a Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my card is broke it's not working anymore

Did you deactivate my card it's not working anymore

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

I have an account that is empty of funds. Can I transfer some from another bank?

Are there any discounts in exchanging currencies frequently?

There is a  €1 fee on my account I didn't authorize

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can it be that my Card is not functioning anymore?

Today I was out eating and my card was declined. Why's that?

What currences are available for exchange?

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??

What is the process for unlocking the pin?

Can I add a card that I just found (again) to the app?

Can I use this app to exchange between dollars and pounds?

I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?

Do I need to order a new card if mine is expiring?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card is broken

Did you deactivate my card it's not working anymore

I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

Please assist me in activating the card.

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

Why am I charged a fee for getting cash?

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

So much time has gone by, the pending status shouldn't still be there shouldn't it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Today I was out eating and my card was declined. Why's that?

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

I need to terminate my account immediately.

I'm trying to verify my top up card, how do I do that?

Do you offer any discounts for someone who exchanges currencies frequently?

i want to get my salary deposited as pesos?

Can I get a card that works in other countries like Africa and Indonesia?

If someone in a different country sends me money, do I have to pay a fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Did you deactivate my card it's not working anymore

What's the process to receive a second card?

Why does it show that my transfer is still pending?

Can I use my virtual card to complete transactions for memberships?

There was an extra fee when I was at the ATM.  Why?

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

My refund has not yet been credited on my statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my card to work?

My refund for a purchase hasn't  cone through yet.

I don't recognize what this payment on my statement would be for.

I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!

My phone is at the hotel.  How can I use the app?

Why was I not able to take cash from the ATM?

How do I check to see why my card payment was declined?

What are the reasons to be charged a fee on card payments?

I deposited a check, but haven't received the funds for it.

What happens if I use my account and my identity verification hasn't finished?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Currently my card is broken.

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.

Could you explain your rules for ATM fees?

I'm being asked for a verification code. Where do I find it?

Why am I charged a fee for getting cash?

Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app

What are the various currencies and cards that you offer support for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't figure out how to change GBP to AUD, what do I do?

I have an account at another bank, but I want to transfer some of the money to my account here.
.

What fees are charged for a physical card?

Where did the  €1 fee in my statement come from

I have lost my phone or it has been stolen.

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

What currencies are available for my use in holding and exchange?

Why is the payment showing as pending from things I bought this morning?

How can I find an ATM that accepts this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I need to make an exchange from USD to GBP, how can I do so in the app?

Do you support changing the currency I use?

Why is my transaction taking so long to complete?

Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.

I have an emergency and lost my phone.  I need help accessing my account.

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

Can you please assist me in Apple Pay, in getting Top Up to work?

I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.

Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

Is there a transaction limit for a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: With this app, will I be able to exchange currency?

What options do I have when topping up a US card?

Will I be charged if I add more cards to the account?

Is there a charge for getting more cards?

I have to quickly transfer something to China. How long will it take to arrive there?

What are the steps for my friend to send me money?

Can you tell me about why the account I have was charged an extra 1$

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I exchange currencies using your app?

Where can I get my currencies exchanged?

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

why does it take so long to verify my id

how long will my cash withdrawal be pending for?

I purchased an item and the exchange rate was wrong

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I exchange currency for different types?

Is it possible to exchange USD and GBP on the app?

Why was I not able to get cash from the ATM?

I didn't receive the correct amount of cash when I exchanged it overseas.

How long does it take for me to get my pin

lost card found, want to put it back in app

I messed up a transfer and need to reverse it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am trying to find out how to exchange currency X with currency Y.

My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.

My credit card for was not approved for a top-up transaction.  What happened?

The wrong exchange rate was used when I purchased an item.

European bank card for top up will come with any extra fees?

how many virtual cards can i have, i want 8

How does a disposable virtual card work?

I cannot make a transfer to another account.

Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I exchange USD and GBP in the app?

Is it possible to change from USD to GBP with your App?

I have to quickly transfer something to China. How long will it take to arrive there?

I made a cash withdrawal and it is still listed as a pending transaction.

I don't have a way to prove my identity.

Is there an option to top up with a cheque?

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

I put money into my account in the form of a cheque, but my balance did not change.

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies can be exchanged in the app?

Can you  tell me how to get AUD not GBP?

Do I have to go somewhere to activate my card?

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

Do i have to top-up with my credit card before I can transfer?

Does it cost extra to exchange foreign currencies?

Why is there are there two of the same transaction?

I accidentally made a payment to a wrong account. What should I do?

An incorrect exchange rate was applied to an item I bought.

how come when i got cash the exchange rate was different than it should be

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am from X but am traveling to Y - how do I get currency for Y?

How do I start an exchange between GBP and AUD?

I think the exchange rate for the cash I withdrew wasn't correct.

Transfer could not be completed due to being declined.

can you tell me where to find the top-up verification code?

After I make a payment, how long will it be before it transitions from "pending" to complete?

What do I do if I completed a money transfer but the recipient hasn't received it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to exchange USD and GBP on the app?

I am trying to exchange AUD for GBP, how do I do that?

I found the exchange rate for my cash withdrawal is wrong

How can I tell where the money came from?

What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.

Why have I been charged a fee for card payment?

I'd prefer to use my American Express when putting funds into my account.

What is the cost for currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I might need to exchange between USD and GBP, is this possible with your app?

Is this app capable of exchanging currencies?

How can I cancel a transaction to a wrong account?

Can you tell me about why the account I have was charged an extra 1$

What should I do?  I topped off but the app reversed  it.

I heard that you support more than one type of fiat currency, would you tell me which ones please?

An item I bought had the wrong exchange rate applied.

I got an unexpected charge on my transfers. How can I correct this?

How can I report that my card was stolen? I made a police report first.

Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?

What currencies does google pay top up accept?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to exchange currencies on the app?

What steps do I need to take to exchange currencies?

Where do I go to see the source of my available money?

The ATM wouldn't allow me to withdraw money

If I want to send out more cards, do you charge extra for that?

How long is the wait for a money transfer to show up?

How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?

what is this charge i didnt do it what can i do

Do you have a children account available?

Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can turn my money into another currency?

I was only given $20 after trying to withdraw $100

How long does it take for cash withdrawals to hit my account?

I'm not able to withdraw money from the ATM but I'm not sure why.

It shows that the transfer on my account wasn't allowed.

Are there any fees if I want to add money using an international card?

How do I query a payment on my card? It looks like I have paid for the same thing twice.

Is it possible to get a refund for the item?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does the app allow for exchanges between currencies?

At what cash machines can I change my PIN?

The ATM machine would not give my card back

Why is there an uknown charge showing on my account?

What does it mean when a cash withdrawal is pending?

I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.

Why am I being charged the wrong currency exchange when I purchased something abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i add a new currency to my account?

Can you  tell me how to get AUD not GBP?

what is the fee for a transfer into my account

Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.

I want to know where my money comes from.

Where in the European Union can I get a card?

Should I complete my security verification before I can use my account?

Can you provide information for freezing my card immediately?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change currency type?

My plans may change so I may need to change from GBP to AUD.

I am just waiting on the completion of the transaction.

I transferred some funds but I don't see it

A seller is stating that they haven't received money yet when the money has already deducted from my account.

I tried my PIN too many times and now my card won't work!

The app isn't letting me log in, but my info is correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I convert money into different currencies?

I would like to exchange currency  What types are there?

Can you please tell me why my transfer failed?

The amount of cash I selected to withdraw is different than what I received.

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

I received my card, how do I get it to show in the app?

Why am I charged a fee for using my card on some purchases?

How do I make sure my transfer isn't goin to an unsupported merchant?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I make a currency exchange?

Using your app, would I be able to exchange between USD and GBP?

I tried to do a transfer and it hasn't worked!

I need quickly transfer something from China. About how long will it take?

Please help me.  I don't know my code to get into the app.

Is there a fee for topping up by charge card?

My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?

I am trying to complete a transfer but I keep getting an error message.

My card arrived but I don't know how to get my PIN.

Why is the payment I made still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you  tell me how to get AUD not GBP?

Apple pay is not accepting my American Express card, can you assist me with this problem?

How long does it take for a new purchase to stop being considered pending?

why wasn't a transfer to account approved

I messed up and made a transaction using the wrong account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to exchange my GBP to AUD, how would I do this?

What is the formula for your exchange rate?

I need to get a card, but I live in the US.

I was trying to top up my account and it isn't working

Could you please tell me how to activate my new card?

Can I allow other people to top up my account?

I am afraid to give you all my identify details.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I exchange currencies with this app?

I would like to change to a different currency.

I was charged an incorrect exchange rate for a withdrawal.

How many disposable  cards are available per account?

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

My disposable virtual card isn't working.

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can money be exchanged from one currency to another?

How do I go about exchanging currencies with this app?

Help! My account doesn't show any funds. Is transferring funds an option I can use?

The activation process for my card isn't working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does your app allow currency exchange from USD to GBP?

How do I change to a different currency?

What is the extra fee that showed up on my card?

What can you use the disposable cards for?

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

Do you know why my card payment has been declined?

Someone took my card without my permission.

I'm interested in getting a virtual card.  How do I get one?

Could you please tell me how to activate my new card?

I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.

What currencies and cards do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can this app exchange American and English currency?

Can I use this app for both USD and GBP?

Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.

I don't have my mobile device and am unable to make the payment because I forgot my details.

Is there any way I could open an account for my daughter?

Why is the check I deposited this morning not showing up?

Hi, I have done a topup, but my money was reverted. Please look into this issue.

Why is it important to verify my identity?

I would like to cancel my previous transaction

How can I update my details since I moved?

I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to exchange currency  What types are there?

How do I use the app to exchange currencies?

Is it right that I've been charged for transferring money?

What is the reason my cash withdrawal is still pending?

Where do you need to live to receive card

Where'd the rest of my cash go from the ATM

How do I know when my new card is going to arrive?

My card was supposed to arrive, but hasn't?

How long should it take for a transfer to go through? I have been waiting a while.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What different currencies can I get?

How do I change to a different currency?

What are eligible holding and exchange currencies?

I see a charge for a direct debit that was not me.

Transfers from the US how long will the wait be?

My statement has a charge that shouldn't have been made.

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

What should I do if I can't prove my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do to exchange currency?

Using your app, would I be able to exchange between USD and GBP?

If I ordered my new card last week, how much longer should I wait to receive it?

I keep trying to make a payment, but it doesn't work.

It looks like the exchange rates on my card payment are wrong

Why did I get charged a fee for my card payment?

What is the time period for money to be transferred?

There is a direct debit fee in the App that I didn't do.

How will I know what the exchange rate is?

Can I get a Visa instead of a MasterCard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to exchange currencies on the app. How do I do this?

I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?

The currency exchange for my purchase in foreign currency is incorrect.

I put money in my account a week ago but its still not there?? What happened to my money?

I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I trade currencies with this app?

My plans may change so I may need to change from GBP to AUD.

My wallet was stolen and all my credit cards were in there.  HELP?!!?

Am I able to top up with this cheque I received?

I am trying to revert a transcation I did this morning

Tell me why my card payment was declined.

What are the limits to where my card will be accepted?

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is exchanging currencies a feature of the app?

Does this app allow currencies to be exchanged?

My friend says he hasn't received my transaction

Is there an issue with my card payment as it has not gone through.

How do I get my card back quickly from a bank machine that it?

Can you tell me why my transfer is pending still?

A payment in my account was made by someone I don't know

what is the exchange rate when i get cash

Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?

Why hasn't the app verified my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can currencies be exchanged on this app?

Is this app capable of exchanging currencies?

European bank card for top up will come with any extra fees?

How long will it take to verify my account?

Is there an issue with my card payment as it has not gone through.

I don't know where the top-up verification code is.

Will my new card work outside of the EU?

I have to verify my identity. What do I need to do?

Why do I see a fee when I do a transfer?

There is a payment that is not mine in the App.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not need GBP, I need AUD, how do I convert it?

Do you support changing the currency I use?

please help me with this transfer, for some reason i can't transfer to a cryptocurency account

I'm going to travel, can I have it add money automatically in certain intervals?

I am planning activating my card was it possible?

The app shows Direct Debit payments that I didn't make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to change from AUD to GBP?

Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.

i have used my card online before and wasn't charged, why am i charged now

Are there restrictions on disposable virtual cards?

I would like to get a few more physical cards.

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

How do I query a payment on my card? It looks like I have paid for the same thing twice.

Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!

I am having problems with my contactless.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change from AUD to GBP?

Do you support changing the currency I use?

My card is no longer lost. How do I enter it back into the app?

I don't have a virtual card - how do I get one?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to exchange currencies, how do I go upon it?

Is there a charge for sending out more cards?

I am looking to delete my account. I'm not happy with the service provided by you.

How long does a top-up take to go through?

What do I do if there is an electronic debit that is not correct?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I exchange currencies in the app?

Is exchanging currencies one of your app services?

I received the wrong color and size, can I return it?

Will you please help me get my card back?

How many digits identify the top-up verification code?

Could you please tell me your exchange rates?

Why was my payment declined? I keep trying my card but it's not working.

Why has my deposit in the ATM not cleared yet?

Why was an extra charge added when I used my card?

How much extra will I be charged for exchanging foreign currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use this app to change money?

I need to get some Euros for my holiday. Am I able to exchange some of my money?

Please help!  There was an extra fee when I got cash.

Help! My account doesn't show any funds. Is transferring funds an option I can use?

I requested a higher amount for my cash withdrawal

Are there directions to get a new passcode if I forgot mine?

Will it take more than 3 days for my transfer to reach my account?

I can't find out how to top-up my account using cash.

After I make a payment, how long will it be before it transitions from "pending" to complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Whats types of currency can I exchange?

Will you tell me how to exchange USD for GBP in the app?

If someone sends me money, will I be charged?

Why is there are there two of the same transaction?

How can i get a refund for something i just bought?

Is there a reason my cash withdrawal was declined?

When will my deposit from this morning show up?

Someone used my card without my permission.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I convert currency with the app?

Do you support changing the currency I use?

What is the length of time for one of these items to come to the U.S?

In the App I see a payment that is not mine.

Please tell me how I can get a virtual card.

Can someone assist me with activating my card?

Whats the process of tranfering money into an account?

There is an extra $1 charge on my statement, why is that?

When I'm traveling is it possible to add money automatically at certain time points?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Instead of GBP, how do I exchange for AUD?

How to I switch my money for the money used in another country?

What do I need to do to get my salary through this?

Can I do more than 10 transactions with a disposable card?

My card was supposed to arrive, but hasn't?

I see I was charged $1 for a transaction.

What about an auto top-up, is that a option?

I need a hand here, I need to top up cash.

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

THere is some cash that is showing up on my app.

I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change my currency to another?

I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

Is my card actually working? It's the first time I tried using it

I can't freeze my account as I need the card as I am traveling, how do I change my pin?

In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?

How long does it take for a card to arrive?

Why does my transaction have an added fee?

What method do you use for the exchange rate?

I've tried using my card multiple times and it keeps getting declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does the app allowing exchanges between USD and GBP

Can I use this app for both USD and GBP?

What do I do after the ATM takes my card.

Will a beneficiary not accept a transfer?

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

I made a transaction at an atm and was charged extra for it.

I've completely forgot the code to get into the app.

What's the process for topping up by card?

The exchange rate was wrong in the foreign country I got cash in.

I bought something this morning and the payment is still pending

I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I exchange from USD to GBP?

I need to get some Euros for my holiday. Am I able to exchange some of my money?

Why was I charged a fee on a cash withdrawal?

Do I need to go to an office to change my pin?

Something is wrong with my top up and I can't see it. How do I find it?

If someone sends me money, will I be charged?

Are there a certain amount of transactions i can do with one disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What steps do I need to take to exchange currencies?

How do I exchange currencies using the app?

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

I'm not sure what to do about the PIN, because I don't have one yet.

how come when i got cash the exchange rate was different than it should be

What time will a transfer from the US take?

How long does it take for a transfer to post

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

Why didn't I receive all the cash I requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you exchange currencies

Is this app capable of exchanging currencies?

Is there a way to order a virtual card on the website?

A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?

Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

I just got refunded for my purchase over two weeks ago

I would like to know how my friend would be able to send me money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to make my money usable in another country?

Can I use this app for both USD and GBP?

I got less cash than what I specified at the ATM.

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

When I made a transfer I was charged extra.

What happens when a payment is reverted?

What is the timeframe for a transfer in Europe?

How do I edit the personal details on my account?

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need Australian dollars instead of UK currency.

Where can I get my currencies exchanged?

I've lost my card. What can I do about that?

Are there fees for adding money with an International card?

Why was my exchange rate a different amount than usual?

Help, the ATM didn't give me all the money I requested

How can I go about getting a disposable virtual card?

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

How long will a transfer from the US take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is this app capable of exchanging currencies?

I am trying to exchange AUD for GBP, how do I do that?

What do I have to do to get my PIN unblocked?

Why is my balance the same after a transfer?

I think the exchange rate for the cash I withdrew wasn't correct.

I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?

How long will a transfer from the US take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What if I need to use GBP instead of USD?

How do I change to a different currency?

What is your exchange rate between UK pounds and Russian rubles for my last transaction

Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent

Why does my transfer keep failing? I've tried 5 times and they all failed.

2 weeks ago I ordered my new card.  It isn't here.  What should I do?

I want to add money automatically when I travel.

Can you explain to me why a top up would be reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I exchange currencies usign this app?

I noticed that my card was charged more than once for one thing.

Are there steps to see where my funds come from?

I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear?

What do I do if I completed a money transfer but the recipient hasn't received it?

Do the disposable cards have a transaction limit?

Can I add money in intervals to my account?  I will be traveling.

Could you please tell me why my card payment didn't work?

Is it possible that my card payment was reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do to exchange my money?

How do I switch to a different currency?

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

Can you tell me why I was declined from getting cash?

Do you only use Visa or do you have Mastercard too?

Visa and MasterCard, can I get them both?

How long should it take for my top-up to finish? I've been waiting a while.

I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?

This debit is not my transcation. How do I get my money out back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I no longer need AUD, I need GBP instead, how can I make this happen?

Can I use your app to exchange USD for GBP?

I need my card to be activated right now.

Why hasn't my cash arrived from a deposited check?

I cannot find my refund on my statement.

Do you support direct deposits from my employer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I use the app to exchange currencies?

My recent transfer didn't go through - why not?

I have obtained the salary in GBP, will it need to be configured?

Can I electronically transfer funds into my account from my American Express?

I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?

Why am i being double charged for something?

I need a refund on a direct debit that shows in the app because I did not make it.

Can someone please help assist me by explaining to me why my pass-code is not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use this app to exchange between dollars and pounds?

I made a bank transfer and the balance hasn't updated yet.

What is the reason for the identity check

do I need to verify my identity before I can use my card?

I checked the app and there is a payment that I don't recognize.

Why would the app show a withdrawal that I did not make?

The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.

Why do you need to perform identity verification?

I can't use the app because I got mugged yesterday and they took everything. I need some help.

I have yet to receive the cash I added to my account this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: need to exchange currencies

Can this app be used to exchange currencies?

Someone might be using my card.  What should I do?

What can I do about a direct debit transaction on my card that I didn't make?

I need to transfer money into my account, HOW?

Using international ATMs messes up the exchange rate.

How can you transfer my salary to my correct currency?

Do I get charged for a top up from a European bank?

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to change from USD to GBP with your App?

I need to get some Euros for my holiday. Am I able to exchange some of my money?

There is an extra $1 charge on my statement, why is that?

HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?

What currencies can I not hold many in, if so what are they?

How long will it take for my money to be deposited?

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

Is there a charge for using transfers for top ups?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to I switch my money for the money used in another country?

What is the process for activating my new card?

Do I need a photo ID to activate a my new card?

I would like to close my account, as I'm not happy.

Where can I find the verification code for the top up card?

I can't log into my account because I lost my password

There are transactions that I did not make on my account, I think someone has my information.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how to exchange currencies

I think my card is expiring, what happens then?

I did a transfer.  What is the extra fee?

Who can have access to top up my account?

Why hasn't my friend received the money i sent them yet?

I want a card, but I'm not in the UK- can I get one still?

I bought an item that I was charged a different exchange rate for.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is currency exchange possible?

How do I exchange currencies using this app?

I looked on the app and it says I withdrew cash.  I didn't!

There is a direct debit payment I don't recognize.

How can I go about getting a disposable virtual card?

how much do I have to pay for exchange of currency?

What is the procedure of unblocking my PIN?

Tell me why my card payment has been declined.

What are the currencies that are accepted to add money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currences are available for exchange?

Will this app allow me to exchange currencies?

there is money in my account that i didnt put there

How can I fix my card if the contactless function didn't work this morning?

I found the card that I thought I lost, and I would like to reactivate it.

There has been a payment  in the App that has not be done by me.

I purchased something overseas and the incorrect exchange rate was applied.

I deposited a cheque, but my account balance stayed the same.

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will this app allow me to exchange currencies?

How long do cheques take to post to your account?

I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?

What is the charge for receiving a SEPA transfer?

Is getting my identity verified required before I can use my account?

I added money to the card but the transaction didn't go through

On my app I can see that a direct debit payment that I didn't do, appears.

I transferred money from one account to another account and I charged a fee for it. Why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am trying to exchange AUD for GBP, how do I do that?

How long will a transfer be pending for?

Where can I see where my funds came from?

I can't get a contactless payment to work.

I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?

Is it possible to have more than one disposable card?

How can I tell where the money came from?

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can this convert money?

What's the procedure with currency exchange?

If my card was lost or stolen can I re-link it?

I recently made a transfer that I would like to cancel

My card isn't working at all. What happened?

Why didn't my transfer to a beneficiary go through?

My PIN was entered wrong and now I am blocked.  Please unblock.

Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.

Is there a way to order a new card while in China?

Why is their a charge pending on my card still?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I possibly change my currency to another?

Do you support changing the currency I use?

How can I information on my limit for top-ups?

I would like to know what the restrictions are for the disposable cards.

It appears my top-ups have been canceled.

Can someone else use my account if they have my phone?  I lost mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what currencies can i exchange between on your app?

How can I change the currency I'm exchanging from AUD to GBP?

What payment methods are used to top up?

What am I going to need in order to verify my identity?

I'm interested in holding and exchange for flat currencies, what do you support?

I need a quick transfer from China.  How long would that take?

What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.

My top up is not showing up in my wallet!

How much can I withdrawal in one month without incurring fees?

I tried pulling out money at the ATM and it gave me an incorrect amount back.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to get some Euros for my holiday. Am I able to exchange some of my money?

How do I switch to a different currency?

An item I bought had the wrong exchange rate applied.

How quickly can I transfer something to China?

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

There's a possibility that my card was compromised.

Why is there a charge for $1 on my account?

I do not have the information to verify my identify.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change the currency I'm exchanging from AUD to GBP?

Are there restrictions on disposable virtual cards?

Do I have to pay extra if I use an international card to top up my account?

Why is my check still not showing up on my account? It's been a week already

I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?

I don't think I was supposed to be charged so much.

I'm interested in learning more about disposable virtual cards.

I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?

Instruction: Given an online banking query, retrieve another query with the same intent