Question: How do I change my card PIN?

In regards to top-ups, can I do them via Google Pay?

Why wasn't my contactless accepted at the metro?

Why is my balance the same after a transfer?

My Identity verification hasn't passed yet is it possible to use my account?

I would like to cancel my previous transaction

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

I can't use the app.  My phone is lost at the hotel.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What cash machines will let me change my PIN?

Does it cost anyting to get my own card?

It looks like the exchange rates on my card payment are wrong

I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?

What is the appropriate age for my child to be able to open an account?

Someone made a mistake on my money transfer because I was charged extra fees.

Tell me where I can find the auto top up feature and a little bit about it please.

I see an unfamiliar payment on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Changing my PIN

Can you tell me why my transfer is pending still?

Do you offer a discount for those who perform frequent currency exchanges?

Will there be any extra fees if I exchange currencies?

i tried to do a transfer to an account but it didn't work

I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my PIN if I want to?

My card is almost expired.  How fast will I get a new one and what is the cost?

How long do cheques take to post to your account?

There is an extra $1 charge on my statement, why is that?

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

Why is the ATM not allowing me to get cash?

How long does it take for my payment to process?

How can i get a refund for something i just bought?

I had the wrong exchange rate applied to some cash I got abroad.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I transfer money to a beneficiery?

the transfer to an account wasn't allowed is there any other way for me to do it

Why was I charged when taking out money?

Using international ATMs messes up the exchange rate.

Why hasn't my balance been updated? I've deposited a few cheques some days ago!

What do I do if I can't get my card out of the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I couldn't transfer money to my bank, why not?

Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

How much more do you charge for currency exchange?

I just got my new card and tried using it and it was declined?

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

Can I change my pin at ATMs?  If so, what ones?

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I use my beneficiary?

A transfer was not allowed to an account.

The funds I transferred are not in my account

Can you tell me what the cash withdrawal is in my statement?

What could the reason be that my payment card was declined?

your company is awful, i would like to delete my account please

Is ordering a new card from China available?

My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

Why am I not allowed to add a certain beneficiary?

Is it possible to get both a Visa and a Mastercard?

What businesses can I use this card with?

I tried activating my card and it doesn't work how do I solve this problem?

My card was declined at a restaurant today and I am not sure why.

What is this fee for transferring money?

My transfer was wrong, are you able to stop it before it goes through please?

The cash I deposited using the ATM is still pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i tried to transfer cryptocurrency into my account but was denied

I can't see my Google Pay top up. Is it not working correctly?

Can I add a card that I just found (again) to the app?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I transfer to an account?

I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem

Who should I talk to or go to resolve a duplicate charge on my statement?

Why can't the recepient of my money transaction see it?

I think my transfer failed. What do I do now?

Do I need any kind of proof for the identity check?

The $1.00 has still not been reverted as indicated in the previous email.

Will there be a fee to receive a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my beneficiary been denied?

Can you please explain why my beneficiary is not allowed?

Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate

What is the fee charged for using my card?

I'm not able to activate my card how do I fix this problem?

If I don't have all my documents can they still verify my identity?

This fee shouldn't be there after I paid with a card.

If I top up by card, what options do I have re: currency and card type?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was unable to transfer money to a beneficiary.

Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.

why have I got a pending transfer? I'm confused!!

In the exchange and holding, what fiat is allowed?

the exchange rate on my payment was wrong

What should I do if I think there are unauthorized transactions?

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem

My phone is lost I don't want someone to use my account, what can I do?

Is my new bank card on the way and is there a way to track it?

Please help my find out why there is an odd direct debit in my records.

I would like a  physical card sent to me.

There is a cash withdrawal on my statement that I don't recognize

Is it possible for me to top up with Google Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would my beneficiary not be allowed?

Close down my account.  I don't like your service.

When I went to $100, all the machine would give me was $20.

My credit card was just denied for top up! Can you tell me why this happened and what's going on?

Can you please explain how to transfer money using the bank transfer process?

Please explain why my top-up hasn't been processed yet?

i tried using a virtual card for a hotel but it didn't work, why not

Why am I being charged for withdrawing cash but haven't in the past?

I could not get my card to work at a shop.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would a transfer to a beneficiary not go through?

I could not transfer funds to a beneficiary; is there a problem with your software?

There is a payment with my card which i definitely did not do.

do i have to talk to someone to close an account or can i in the app

Why was I charged a random fee for a transfer I made?

I can't seem to use my card. Can you help?

Which credit card top-ups do you accept?

If I don't have much money in the account can I auto top-up?

I bought something and already paid for it but now I don't see it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the reasons a beneficiary would be denied?

What are the policies of disposable cards?

Can I use a different bank ATM than my own?

I keep trying to make a payment, but it doesn't work.

I have been charged twice for the same thing!

Is a bank transfer acceptable for topping up my account?

How many digits identify the top-up verification code?

I thought I would have received my new card at this point.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app won't let me transfer money to a beneficiary

the transfer to an account wasn't allowed is there any other way for me to do it

My account says a withdrawal is pending - why can't I take cash out of the ATM?

I have my card here with me and someone has just made a withdrawal for 500. Please help!

They said I would get a refund but I don't see it on my statement.

When I was abroad the exchange rate for me was wrong.

Can I pay for my gas using my Apple watch?

can I use my card before identity verification?

There is a charge for an additional pound.

Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

I wasn't allowed to transfer to my account

I added money but my top-up wasn't processed by the app.

There's a cash withdrawal that  didn't make that is showing up.

I got charged in double and want a refund

I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?

lost card found, want to put it back in app

How can I update my personal information after moving?

How do I order a new card? The current one is about to expire.

I tried to top up my account and it didn't work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I buy cryptocurrency on the app?

What are these disposable cards meant for?

Can this app exchange American and English currency?

Please list what fiat currencies are supported for both holding and exchanging.

I'm trying to take money from my account but its not letting me. Help!

Explain the activation method for this card

The exchange rate for my payment last Saturday must be wrong because I was charged extra.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why couldn't I transfer to a beneficiairy?

I haven't received the money from the check I deposited.

I tried my PIN too many times and now my card won't work!

Why have i been charged a fee for using my card?

I made a cash withdraw and it shows up as pending why is that?

What are the fees for using a European bank card?

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

Why is my transfer still pending after all this time?

On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

Is it possible to dispute a debit payment from a couple of months ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was unable to transfer to another account.

When I tried to top up using my card, all of the money disappeared.

Can I use my bank account to send me more money?

How old do you have to be to open an account?

I need more assistance with how to activate my card.

I made a purchase but never expected to see a fee charged for the transaction.

Why am I being charge a fee when using an ATM?

What should I do since my card is trapped in the ATM?

Why am I seeing a direct debit thats not mine?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's not letting me transfer money to my beneficiery.

I am trying to complete a transfer but I keep getting an error message.

I want to get a Visa and Mastercard, is it possible to get both from you?

I should not have been charged a fee for cash withdrawal.

I know there's an auto-top option but I can not locate it when I look?

How can I find the source for my available funds and money?

Why is there a direct debit fee in the App when I didn't do it?

I moved, can I edit my personal details?

What is the time frame for european transfers?

My son has just turned 13, is he old enough for an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

I have duplicated transactions on my statement

Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.

Why haven't I gotten a virtual card yet?

I'm not happy with service and would like to delete this account.

What is the most that I can top-up to a card?

For some reason my card payment hasn't worked. what can I do to look into that?

Is there a charge for exchanging foreign currencies?

I believe I got a wrong exchange rate when I got cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a message that I cannot name X as a beneficiary.

Please tell me why I am having problems transferring to a beneficiary.

What fees are there for adding money using an international card

I would like a  physical card sent to me.

Am I allowed to carry an additional card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer to an account failed.

I need to transfer to my account and cant.

The app says I got cash from an ATM but I didn't

I purchased an item and the exchange rate was wrong

i have tried everything to complete a transfer but can't, what should i do next

I made a deposit but it is not showing up in my balance.

Why is there a charge for $1 on my account?

Help me create several temp cards every day.

Will you charge me more if I use a European bank card for a top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?

For some reason, I'm unable to transfer funds.

Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.

I can't seem to figure out why my transfers are getting declined.

Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

No Visa please. I want to continue with Mastercard.

I have my card here with me and someone has just made a withdrawal for 500. Please help!

Can you send me a Mastercard, instead of a Visa?

I was supposed to receive my new card by now, but it hasn't came in.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I couldn't transfer money to a beneficiery

why wasn't a transfer to account approved

I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.

Why is my app showing me taking money that I did not take out?

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?

What's the procedure for getting a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to transfer to my account and cant.

Why won't you let me name X as a beneficiary?

How can I close my account, I don't want it.

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

If I top up by transfer, am I going to be charged?

Do I have to go into the bank to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?

My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?

what is going on, i have entered my passcode and its not working

I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.

I can't get my Google Pay Top to work. Are there any issues on your end?

I made a transfer and was charged an extra fee!

If I were to do a transfer, what is the rate for that?

How long does it take for my physical card to be delivered.

How come I can see an extra charge for my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my beneficiary not allowed?

I cannot make a transfer to another account.

I don't think I made this payment that is showing up

How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.

My disposable virtual card wouldn't process my payment?

I see an extra $1  charge on my statement, why is this?

Why am I charged to get money from the ATM?

Are there going to be fees from adding money with an international card?

I don't need to transfer anymore and I want to cancel it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: the transfer to an account wasn't allowed is there any other way for me to do it

I am trying  to  transfer and  it has been  stopped why is  that

Cash I did not get showed up in my account

I just tried to top-up and now I'm getting an additional verification message, why?

Are there only certain ATM machines where I can use this card?

I was charged more than once in a single transaction

Is there anyway to bypass identity verification?

If I have a credit card with you how I get set up to link to it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't you take my transfer, I keep getting an error message.

why did my account decline a incoming transfer

Do I need to go to an office to change my pin?

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

where is the code for verifying the top up card?

A payment shows up on the app that I never made.

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

If I were to transfer, what would the cost be?

What are the steps for the identity checks?

I would like to cancel my previous transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

why can't my beneficiary make transactions?

I want to top up by transfering accounts, What do I do?

Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?

I got a new address and need to change my information.

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

Can you please disable my current account.

Where in the app do I go to make my new card show up?

Will you guys charge me for topping up by transfer?

I got my American Express in Apple Pay, why is top up not working in my country?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account transfer was blocked.

My card isn't letting me purchase something and I wanted to know why.

Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

Who can have access to top up my account?

My account was charged a fee. When did you start charging extra for card payments?

On my disposable card, is there a transaction limit?

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me why I am having problems transferring to a beneficiary.

I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.

I added money through a bank transfer and it is not showing in my balance.

What are the steps for my friend to send me money?

My account is blocked because I entered the wrong pin too many times.  Help me unblock.

Do you have a problem with EUR exchanges?

I am seeing in the App a diret debit that its not mine

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wasn't allowed to transfer to my account

It shows that the transfer on my account wasn't allowed.

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

Do I have to manually top up once I'm too low?

I cannot get my virtual card to function.

Why is it showing that my account has been charged a dollar that is showing as pending?

What is this direct debit in my statement?

Why is my withdrawal from the ATM still showing as pending?

I need to find out where the card is that I ordered.

I exchange currencies a lot.  Can I get a discount?

I have a top-up that's still pending and wanted to know about it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I use this beneficiary?

Why couldn't I transfer funds to my beneficiary?

What's the wait time for European transfers?

How can I know where did my funds come from?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

How long after I receive my statement can I dispute payments on it?

Why is the exchange rate for my payment incorrect?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

There's a payment in the app I don't recognize.

It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!

I have transferred some money but the balance hasn't changed

I have transfered to my account before but it is being declined now?

Can I withdraw money in my hometown currency while on holiday without any additional fees?

Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

I tried to withdraw some funds from my card, but was declined. How can I get my money?

I am being charged a pound out of nowhere. What is this?

I am having trouble doing a transfer. A "Decline " message appears after making the transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is this beneficiary being rejected?

Why am I not allowed to transfer money to my cryptocurrency exchange?

I need to know where do my funds come from

Tell me what I need to do to activate my card.

If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?

I'm not sure how to provide my identity.

Is there a reason why my card was declined when I attempted to withdraw money?

What type of fiat currencies do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I unable to transfer money when I was able to before?

The exchange rate for my withdrawal was wrong.

Should my cash withdrawal still be pending?

The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

I have a cash withdrawal in my statement. Why is that?

how long does it take to transfer money, my retailer is waiting

Help, I don't see my money i just added.

Where can I find the verification code for the top up card?

What could possibly be the cause of my failed transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account transfer was not cleared.

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

Where in the app do I go to verify my identity?

I don't think I should have been charged a fee to use my card.

How come there is an extra fee on my statement?

Will I get charged on a foreign currencies exchange?

Can you please inform me of the restrictions for the disposable cards.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It shows that the transfer on my account wasn't allowed.

why wasn't a transfer to account approved

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

I don't recognize the direct debit payment from the app.

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

A payment I made is for a wrong amount can you help me correct the mistake.

Are there limits to businesses that will accept this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't you allow my beneficiary?

Why will my transfer not go through?!  Keep getting an error message.

My balance didn't change after I transferred some money.

How do I know what my account is set to, I am paid in GBP?

Will you charge me for exchanging foreign currencies?

Why has another fee been placed on my statement?

What documentation do you accept for the identity check?

The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

After a transfer, I see an extra fee.  Why?

what do I need to do if the ATM kept my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?

Was there a number to track that I could get?

Is there anything to do because my phone was stolen?

Is it simple to transfer money using my credit card?

The card that I have isn't working. This is the physical card.

Why did you charge me for taking out cash?

When will the transaction post to my account?

What is the cost and time frame of getting a new card?

After I attempted a transfer, it failed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money didnt go through after I transferred.

Why can't a beneficiary receive a money transfer from me?

Can I change or hold different currency?

How do I get Top Up to work in Apple Pay?

What do I do if my disposable virtual card doesn't work?

I lost my phone and need help protecting it.

I want to add money automatically when I travel.

Please tell me how to edit my personal details.

There is a record of payment I never submitted on the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't my beneficiary get access?

After my checque or cash deposit, my balance didn't update.

What do I do about a debit on my account that I didn't make?

The ATM didn't give me the full requested amount

I didn't withdraw cash but I see that transaction on my app

Why is there a €1 charge on my statement?

Tell me the currencies that you support.

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

I returned an item but don't see it on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Payment did not process

My transfer to a beneficiary was rejected.

Do you hold money and if so, what currencies do you accept?

I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.

What documents do I need for the identity check?

i am express delivering my card to the us, how long will that take

I am still awaiting the money I put into my account this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My funds are not transferring to my bank. Why is this not working?

why did my account decline a incoming transfer

I checked the app and my balance has not been updated for the cash or cheque deposit.

What if I need to use GBP instead of USD?

how is it possible to add another card to account

Hello, what is a virtual card and how do I get one?

What was the extra charge for using my card?

Can you please tell me where my card is? I ordered it 2 weeks ago!

I need help from someone in your department with finding my nearest ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a reason as to why my beneficiary is not allowed?

Are there restrictions to transfers to certain accounts?

Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

What documents do you need to verify my identity?

Is my PIN the same thing as my passcode?

Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money

The app shows a withdrawal that I did not make or authorize.

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

what are the reasons I have to proof my identity to you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to transfer funds to a beneficiary and was denied. Can you tell me why?

Why is this not letting me exchange crypto? I need help making this transaction go through.

Can you check if my money has reached my account since it is not showing up yet?

Why am I charged an extra fee on my card?

how long will my cash withdrawal be pending for?

I think my account has been hacked there are charges on there I don't recognize.

I don't understand where this charge came from.

Is my fiat currency supported for both hold and exchange?

I noticed that there's a payment on my card that's pending.

Am I getting charged for making a payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't my transfer to a beneficiary go through?

What happens when a beneficiary can't receive my transfer?

I'd like like to know where I can order a virtual card?

What does my daughter need to open an account?

Can my salary be received and transferred to my current currency in my country?

I withdraw money abroad but I didn't get the right amount.

Could you tell me why my top up isn't showing in my wallet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the reasons for my beneficiary not being allowed?

The transfer to my beneficiary has not gone through

After purchasing an item I noticed the exchange rate was incorrect.

Why hasn't my friend received the transaction?

What's the process of changing from GBP to AUD?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

Change of location, need to change details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why cant I transfer to my account?

I tried to get gas but my money was gone!

Can I allow other people to top up my account?

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

how much do I have to pay for exchange of currency?

My address details have changed and I want to update them

There has been an unusual withdrawal from my account, can you help?

i put in money for vacation and its not showing. i need that money today, how long will it take

How fast can I transfer something from China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

I am having trouble transferring money to a beneficiery.

I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?

I would like to better understand why my pass-code is not working.

What do I do after the ATM takes my card.

My refund for a purchase hasn't  cone through yet.

Is there extra fees for making a withdraw in a different country at a cash machine.

My salary comes in GBP can I change my options somewhere?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.

Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.

How long am I to wait before the transfer gets to my account?

The company is no good, please terminate my account.

How can I use my credit card to transfer money?

Is it possible that my card payment was reverted?

I'm not sure what to do about the PIN, because I don't have one yet.

What do I do if my payment was reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.

why is there a fee for a payment on my card?

Why was an extra charge added when I used my card?

Is there a charge for topping up by card?

I paid with a card and there is an extra charge. Why?

the exchange rate is wrong from something I got in another country

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why wasn't a transfer to account approved

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

Why is the exchange rate different on my recent purchase?

how do i get a refund for a direct debit payment i didn't make

How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.

It has been a couple of hours but I do not see my balance updated, can you help?

Do I get to have one of those virtual cards I've heard about?

Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.

Is there a way for me to check my balance?

I'm waiting on a top-up, its still pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

I am trying to complete a transfer but I keep getting an error message.

There is a card payment that I'm not recognizing.

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

I did not receive the right amount of cash.

What do I do if I got the wrong amount at the ATM?

My money hasn't been deposited yet. When will it be?

I'm not seeing my cash deposit showing up in my account.

I am not recognizing a debit payment from my account.

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

It says pending status for my payment. Why?

How long does it take for deliver to the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason for my beneficiary to be disallowed?

My transfer to a beneficiary was rejected.

Help Me!  I lost my card.  What should I do?

The App shows a fraudulent payment made on my account.

Please help, the atm swallowed my card, what do I do?

My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?

It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?

I checked my account today and saw that I was charged an extra pound that I did not spend.

I think something went wrong, I didn't get the right amount.

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

When I topped up the app has seemed to reverted it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message

My transfer to a beneficiary did not go through.  Why?

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

How long is the wait for a money transfer to show up?

I want to return an item for a refund can I do that?

When I was abroad the exchange rate for me was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I could not transfer to a beneficiary

How do I unlock my account after typing in the wrong PIN too many times?

If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?

If I have a credit card with you how I get set up to link to it?

How long does it take for my payment to process?

Can a credit card be used to transfer money?

Why am I getting a fee on a card payment?

My cash deposit hasn't posted to my account.

Is there a transaction limit on a disposable card?

I am seeing inside the App a some cash withdrawal that is not mine

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is a transfer to a beneficiary allowed?

The transfer to my beneficiary has not gone through

What is the best way to get my virtual card?

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?

I have a pending payment on my card.  Why?

2 weeks ago I ordered my new card.  It isn't here.  What should I do?

What is the exchange fee that is charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am trying  to  transfer and  it has been  stopped why is  that

why didnt a transfer to my account process

My details need to be changed, how can I do so?

I don't know what pending transaction means.

My app is displaying a payment I didn't make

What is the proper way to activate a card?

Why is it taking so long for a transfer to complete!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my transfer to a beneficiary fail?

I would like to know how my friend would be able to send me money

I have another card from the U.S. Will you be able to accept that one?

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

What is the procedure of unblocking my PIN?

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

How does a bank transfer for topping my account work?

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

A Bank ATM did not give my card back. What do I do now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my beneficiary being denies?

I have been trying to exchange this for crypto but the app won't work could you please help me?

Why hasn't my cash arrived from a deposited check?

Everything seems fine with my account, so why did it decline my payment?

I'm having a hard time proving my identity.

I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?

I received a refund, however I cannot see it in my account

Which cash machines will allow me to change my PIN?

How come I did not get a virtual card yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?

The exchange rate for case abroad is applied wrong.

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

Can you tell me why I can't make any transactions?

I'd like to get a refund for something I bought, is that possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: beneficiary transfer problems?

I could not transfer funds to a beneficiary; is there a problem with your software?

If I need to transfer something quick from China, how long does that take?

I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?

Why is my card payment still listed as pending?

I was charged the wrong exchange rate on a purchase

I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

Why couldn't I transfer funds to my beneficiary?

A fee shouldn't apply to me if my card was stolen.

when does my balance update for a transfer

I feel as though I have been over charged for the exchange rate on my payment on last Saturday.

A direct debit payment I didn't do shows in my app

My Bank is in Europe, how long will the transfer take?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

I'd like to know how transferring my money into my account works.

The payment I made with my card is not showing up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried transferring money to a beneficiary, however, I was unsuccessful.

My transfer to another account was not allowed. Why is that?

my payment was rejected, do you know why?

There was a direct debit transaction I have don't think should be there.

My payment is in the app but hasn't gone through yet

Can someone assist me with activating my new card?

Should I be seeing a fee applied for my money transfer?

Why are you charging me for ATM withdrawal? It has always been free before.

I got a message that my transfer was declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is preventing me from adding a specific beneficiary?

Why has my money been returned back to my card.

Is it possible to hold money in different currencies?

What is the maximum transactions for one disposable card?

Is my account able to be topped up by my friends?

I think that somebody is utilizing my card without my authorization!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will a beneficiary not accept a transfer?

Why am I not allowed to transfer money to my cryptocurrency exchange?

Are there restrictions on new cards in China?

Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before

I would like to get a physical card, but I don't know how. Can you help me?

Do I get charged if I top up with my European bank card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transfer was not allowed to an account.

Why is this not letting me exchange crypto? I need help making this transaction go through.

Why am I not able to get cash from the ATM?

I did a cash deposit to my account, but I am not seeing it on my statement.

I made a cash deposit going to my account but it is not there

Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

I made a cash withdraw and it shows up as pending why is that?

Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please explain why my beneficiary is not allowed?

Why is my beneficiary not being allowed to get payment services?

Changed details is essential, what steps do I take to do so?

Is a bank transfer acceptable for topping up my account?

Is my PIN the same thing as my passcode?

I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

Where can I find the verification code for the card top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can I not do a  transfer

My transfer to another account was not allowed. Why is that?

I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?

Explain the extra fee on my card when paying.

Will I be charged a fee for a SEPA transfer?

I only got $20 of the $100 that I attempted to withdraw.

I was charged an extra dollar on my account and would like to know the reason.

I wasn't applied the correct exchange rate when getting cash

Can you help me transfer funds from another bank account to this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wasn't able to do a transfer to an account

Why didn't my transfer to a beneficiary happen?

What do I need to see my source of money?

Why is there an extra pound charge that is pending?

One of my transactions needs to be canceled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a message that my transfer is not possible.  What is happening?  I need this to go through please.

why didnt a transfer to my account process

I can't use my card because it is not working.

Is there a fee for topping off by transfer?

I made a transaction at an atm and was charged extra for it.

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

I noticed an extra fee when I paid with my card.

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

Am I allowed to hold money in multiple currencies?

There's a $200 withdrawal on my statement that seems fishy to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my beneficiary not being allowed to get payment services?

Why can't a beneficiary receive a money transfer from me?

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

Why is my transfer pending when I already made it?

Someone besides me might be using my card.

I received a refund, however I cannot see it in my account

The wrong account was used during a transaction.

I lost the code and can not get into the app. Help!

How long does it take to verify a cash withdraw?

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

When will the check I deposited post to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are then rules on beneficiaries?

Why am I charged a fee for withdrawing cash?

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

What do I need for activation of my card?

Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

My friend says he hasn't received my transaction

Can you please explain to me why there is an extra €1 fee in my statement?

The app says I got cash from an ATM but I didn't

What is not accepted in order for me to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried transferring to an account but it won't let me.

For what reason can I not transfer money to a beneficiary?

I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!

If i want to change my pin number can I directly from an ATM?

I just got my new card.  How can I activate it?

I think my top up may have been reverted, what do I do?

I made a cash deposit to my account but it is not there

why top up is not working even if I got my American Express in Apple Bay?

Why was I charged an extra fee when paying with card?

What is going on with it saying my card payment was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why is a transfer to beneficiary not possible?

For what reason can I not transfer money to a beneficiary?

I think I was charged by mistake on my debit statement.

I need to get a disposable virtual card?

I withdraw money abroad but I didn't get the right amount.

Since I need to exchange currencies frequently, would you be able to offer me a discount?

I took out money from the ATM and it's still showing as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried transferring to an account but it didn't go through. What happened?

Why can't my beneficiary access my account?

When I got cash, my exchange rate was off.

What steps do I have to take to change my PIN?

I wanna revert a transaction i did this morning.

What happens if my card payment is cancelled?

I used my card to get cash then I was charged a fee that I shouldn't have been charged.

Can you transfer money to your card by bank transfer?

I added money to the card but the transaction didn't go through

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am trying to complete a transfer but I keep getting an error message.

why didnt a transfer to my account process

Can you please assist me in Apple Pay, in getting Top Up to work?

I'd like to make a SEPA transfer to my account, but will I be charged?

Foreign currency rates were put in wrong at an ATM i used.

Tell me why I need top-up to be verified?

How come I did not get a virtual card yet?

How long will it take to urgently transfer something to China?

My card was declined at a restaurant today and I am not sure why.

I would like to report an issue with my product and want to get it refunded

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.

For what reason can I not transfer money to a beneficiary?

I am inquiring about why there was an extra fee charged when I used an ATM.

Hi something is going on with the app.  I see some payments I didn't make?

I noticed that there was an extra charge fee on my account. Could You explain to me why?

What do I need to do to get my salary through this?

Are you able to guide me to my card's location?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For what reason can I not transfer money to a beneficiary?

Why would I receive an error that my transfer isn't possible when I've done it before?

Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.

Where do I go to fill out the identity form?

Do you have a list of the cards and currencies supported?

Why am I charged a fee for withdrawing cash?

My app shows a direct debit that isn't mine.

How can I get my money that I didn't get from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would I receive an error that my transfer isn't possible when I've done it before?

I have been trying to exchange this for crypto but the app won't work could you please help me?

I made an online purchase and the order has not shown up. Give me my money back.

I haven't received my virtual card yet!!

There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

Will I be charged a fee to top up using a debit or credit card?

If I have a credit card with you how I get set up to link to it?

Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Explain why I can't do a transfer to an account.

The transfer to my beneficiary has not gone through

Why am I being asked to verify my identity?

My wallet doesn't show my recent top up.

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

I just replaced my phone so do I have to make a new account?

what is the leadtime for a new card to show up in the mail?

i am under 18 and i am trying to verify my id. why wont it work?

I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

I got cash and was charged a fee that shouldn't be there!

What's the web address to unblock my pin?

Is there a fee for topping up by charge card?

What is the most amount of disposable cards allowable?

do you have a fee for receiving a SEPA transfer?

I want to close my account. The service you provide is unsatisfactory to me.

We want to start a college fund for my daughter.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why will my transfer not go through?!  Keep getting an error message.

Why wasn't my payment to beneficiary X approved?

What can I do with a disposable virtual card?

My card payment has the wrong exchange rate

I live in America, but I would like a card.

why is there a fee for a payment on my card?

how do I find the code to verify the top up card?

I added money through a bank transfer and it is not showing in my balance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is allowance not being given to my beneficiary?

why did my account decline a incoming transfer

My statement shows charges for things I never purchased. Were my account details stolen?

Can you tell me where my funds come from?

I withdrew cash and I think the exchange rate is wrong.

I got my American Express in Apple Pay, why is top up not working in my country?

I recently transferred some cash, but the balance has not changed.

I can't see a transfer to my account I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why didnt a transfer to my account process

How can I transfer money to a beneficiary?

Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

There is a single payment on my card which shows as pending.

What are the fees imposed when I make a transaction?

Will I be charged to top off my account?

I would like to change to a different currency.

why hasn't a transaction to a friend cleared yet?

There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.

How is my ATM deposit not available yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my beneficiary allowed?

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

I  see an extra 1£ charge on my app. Why did It charge me extra?

I was made to pay a fee for making a transaction with card.

I would like to close my account, as I'm not happy.

I'm not sure what to do about the PIN, because I don't have one yet.

How much does it cost to make transfers?

What are the charges for recieving SEPA transfers?

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I transfer money to a beneficiary?

I have been trying to exchange this for crypto but the app won't work could you please help me?

Can you tell me what i steps i should take since my card was stolen?

Who do I talk to about the ATM swallowing my card?

What do I need to do to exchange my money?

Which fiat currencies do you currently support? Will this change in this future?

Where can I get my currencies exchanged?

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there something blocking me from making transfers

The transfer to my account was not allowed.

Is my country's currency supported by your system?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

I am not satisfied with your service.  Close my account.

The exchange rate was incorrect for an item I bought.

I topped up my account but the app failed to process it.

How much would it cost me for a bank transfer to top up my account?

I made a cash withdraw and it shows up as pending why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why didn't my transfer to a beneficiary happen?

Would you give me a mastercard and visa?

Do you know the reason why my card payment was declined?

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

I think the exchange rate for my for my cash withdrawal is wrong

Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.

I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.

I would like to use this cheque to top up.  Can you tell me how to do that?

You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why couldn't I transfer funds to my beneficiary?

I cannot make a transfer to another account.

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

How do I check to see why my card payment was declined?

What do I do if i accidentally broke my card?

What are the reasons why a card payment would be declined?

How much does it cost for a physical card?

I didn't receive the amount of cash I requested for the ATM.

Is my card ready for use or does it need activated and if so how?

Help!  There is a cash withdrawl on the account that I didn't make!

I paid with card and I was charged a fee

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would a transfer to an account not be allowed?

My transfer to another account was not allowed. Why is that?

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

Is there a charge for topping up by card?

Why is there an additional fee showing on the statement I received?

Why have I received a rebate for my payment after a week?

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Question: Why was I denied the option to transfer money to a selected beneficiary?

Why was I not allowed to do a transfer to a beneficiary?

How do I open an account for my children?

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

Why won't the machine accept my card anymore?

phone is at a hotel, can i still use app

I have a transaction showing up more than once.

What fiat currencies are used for holdings?

How come I got to pay to get my money from the ATM?

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Question: are transfers to a beneficiary possible

What happens when a beneficiary can't receive my transfer?

My last name has changed and I need to update my account details.

Are SWIFT Transfers available at this bank?

Is there a way to change my PIN without having to go to the bank?

How does a US resident go about acquiring a new card?

Canceling my order is what I need to do right now.

I'm trying to verify my top up card, how do I do that?

Why is it saying my card payment is declined when I made it?

There is a direct debit charge on my account that is not mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I transfer to another account?

My beneficiary didn't receive my transfer

Why did my payment not go through why did it cancel?

You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.

I think my card payment has been reverted

Can I pay for my gas using my Apple watch?

My pin needs unblocking, unblock it please?

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Question: While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.

Why is this not letting me exchange crypto? I need help making this transaction go through.

My card hasn't arrived yet. What do I do?

I want a disposable virtual card, how do I do that?

Can I have multiple currencies in my account?

How much is it to use my US debit or credit card to top up?

I am still waiting for the cash to be returned from a cheque I deposited!

Can I have it delivered on a specific date?

When exchanging currencies, is there an extra fee?

What was the extra charge for withdrawing money?

I see an unfamiliar payment on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.

I tried to make a transfer, but it didn't work.

I found the card that I thought I lost, and I would like to reactivate it.

I'm happy with Mastercard and want to stick with just that credit card.

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I allowed to transfer money to a beneficiary?

Why was I not allowed to do a transfer to a beneficiary?

Why am I being charged for withdrawing cash but haven't in the past?

Do you have support for flat currencies?

Transfers from the US how long will the wait be?

Are there any hidden limit on the auto top-up?

I paid two weeks ago and just got refunded

I'm interested in getting a card. How does one go about doing that?

Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

Do the disposable cards have any restrictions on them?

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Question: i tried to do a transfer to an account but it didn't work

I cannot make a transfer to another account.

How come I got charged extra for withdrawing cash?

how long does it take for a transfer to arrive

There is a card payment I'm not familiar with.

What is the process to get a new card when your old one expires?

My virtual card is just not going through.

What steps do I need to take to exchange currencies?

Can you please check the exchange rate when I was getting cash?

Why did you charge me extra when I withdrew cash?

Are there limitations to what currency I can hold?

How do I report possible fraudulent activity on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why can't my beneficiary make transactions?

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

I deposited a cheque with some money, but the balance hasn't changed.

Any chance of getting the card outside the UK?

Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?

I got married and need to change my name.

I am being charged a pound out of nowhere. What is this?

What is the reason my top-up is still pending?

A payment shows up on the app that I never made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't you let me name X as a beneficiary?

My phone was stolen! What do I need to do?

Tell me more about getting a virtual disposable card.

I just sent money but the person I sent it to doesn't see it. What happened?

Can you tell me about why the account I have was charged an extra 1$

Why hasn't my friend received the money i sent them yet?

What does it mean if my top-up has not gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my beneficiary not working?

I normally have no issues making transfers, so why am I suddenly being told it is not possible?

I think the bank made a mistake on the exchange rates

I've forgotten my passcode. Can I reset?

Can you tell me what countries you offer support for?

There is a payment that I was charged two times for.

How long does it take to verify a person's identity?

Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!

I was refunded the money for something I bought already.

Somebody used my card without my knowledge!

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Question: A transfer to my account was denied.

I have been trying to exchange this for crypto but the app won't work could you please help me?

What does it mean when a transfer is "pending"?

What is the number of transactions I get with a disposable card?

I want to close my account & I will never do business with you again.

Can you explain to me why a cash withdrawal shows up as pending?

How long does it take for cash withdrawals to hit my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer failed to a beneficiary

Why can't a beneficiary receive a money transfer from me?

My billing address changed and I need to update my information.

My statement is showing I was Charged a dollar and I am not sure why.

how long until a cash withdrawal will show on my account

Is it possible to change from USD to GBP with your App?

Help me delete my account.  I am not satisfied with the service.

This is not right, I was told I could take out cash at the ATM for free?

I deposited money but my balance hasn't been updated yet.

How can many disposable cards can I have per day?

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Question: What is the reason I couldn't do a transfer to a beneficiary?

My transfer to a beneficiary did not go through.  Why?

I tired to get cash in the ATM but it was cancelled

Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!

Why was I charged a fee for debit or credit card payment?

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer to a beneficiary did not go through.  Why?

For some reason, I'm unable to transfer funds.

I think the exchange rate for the cash I withdrew was wrong.

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

Can you help me with proving my identity?

Do i have to top-up with my credit card before I can transfer?

I need Australian dollars instead of UK currency.

I need to exchange a currency - can I do that here?

Why was my withdrawal requested cancelled by the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My beneficiary didn't receive my transfer

Why can't I add any beneficiary I choose?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

Why do you guys need to verify my identity?

Can you assist me in acquiring a virtual card?

What currencies can I not hold many in, if so what are they?

Why was my withdrawal requested cancelled by the ATM?

I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.

There is an extra 1£ charge on my app. Why did you charge me extra?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For some reason I am unable to preform a transfer to a beneficiary.

The transfer to my beneficiary has not gone through

I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.

Someone else accessed my account and made a payment.

Is there a charge for topping up by card?

I have a Visa and Mastercard, can I use these?

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?

Would I be able to open an account for my daughter?

The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?

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Question: Why is a transfer to a beneficiary not possible?

I could only take the amount of money that was available to me which was less then I expected.

Are there restrictions on new cards in China?

I just got a new card, and I want to know how to activate.

who should i contact if my refund doesn't go through?

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Question: My transfer to another account was not allowed. Why is that?

Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?

Do I need to pay extra for exchanging currencies?

My PIN was entered wrong and now I am blocked.  Please unblock.

How many purchases can I make with one disposable card?

I would like for someone to tell me which fiat currencies that your company supports.

What caused my cash withdrawal to be declined?

I found my card. How can I put it into my app?

How do I know how much money I will have when I travel abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?

Why wasn't my payment to beneficiary X approved?

Where can I find top up by cash deposit?

How can I dispute a direct debit transaction?

How do I top up my account with a bank transfer?

How do I edit the personal details on my account?

When I made a transfer I was charged extra.

I have my card, when whill my PIN be available?

how can i transfer money from american express card

What types of foreign money can be used with this service.?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The transfer to my account was not allowed.

think someone is using my card with permission

My card arrived but I need to make it work in the app, how do I do that?

When will I see my cash, since I already deposited my check?

How long will a transfer from Europe take?

I can't get my Google Pay Top to work. Are there any issues on your end?

If my funds are running low, will the app top up automatically?

I deposited cash this morning, but it is not yet available.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens when a beneficiary can't receive my transfer?

Why wasn't my payment to beneficiary X approved?

How do I make sure my transfer isn't goin to an unsupported merchant?

I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?

I think the bank made a mistake on the exchange rates

I need a second card on this account for my daughter.

Is there any reason my cash withdrawal still shows as pending?

I would like to reactivate my card that I previously reported lost. I located the card this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

Please help!  There was an extra fee when I got cash.

I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.

If I get another card, what kind of fees am I looking at?

I transfered my balance a while back.  Why doesn't my account reflect this?

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

Why did the transfer fail when I attempted to do it earlier?

I would like to activate my card what do I need to do?

I have a pending payment on my card.  Why?

I made a payment with my card that was cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card isn't letting me purchase something and I wanted to know why.

Why can't I add any beneficiary I choose?

I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?

tell me why I was charged more with my card?

There is a direct debit charge that I don't recognize, what can I do?

Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!

I need a quick transfer from China.  How long would that take?

Does my top up and apple pay work together?

This card is accepted by what businesses?

Why is my app showing me taking money that I did not take out?

I received my card, how do I get it to work in the app?

I need you to delete my account right now.

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Question: I could not transfer funds to a beneficiary; is there a problem with your software?

My transfer to a beneficiary was rejected.

Someone might be using my card that is not me.

I returned an item but don't see it on my account?

Please tell me if I'm going to be charged for sending out more cards?

Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account

I changed the currency, but why is it costing more?

I've got to have one of those virtual cards.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I normally have no issues making transfers, so why am I suddenly being told it is not possible?

Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

What are the limitations on the disposable cards?

Do you provide cards to people not in the UK?

I would like to know what the restrictions are for the disposable cards.

I tried using a check to update my balance, but it isn't work? Is something wrong?

I saw there is a cash withdrawal from my account via the app which I did not complete.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My beneficiary is unable to transact

I have been trying to exchange this for crypto but the app won't work could you please help me?

I sent money about 5 days ago and the recipient has not received the money yet.

Bank transfer to account did not show up, please help?

If my top-up didn't transfer, what went wrong?

Tell me what I need to do to activate my card.

I was informed that transfers were free. I noticed I have a fee but why?

i have tried everything to complete a transfer but can't, what should i do next

Hi, I have an apple watch. How do I use it to top up my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to move money to another beneficiary. Why is it not working?

Why  am I being told this  transfer will not  go thru

How do I use bank transfer to top up my account?

I want to use my card. How do I activate it?

I was not distributed the correct amount of cash that I asked for

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?

When did I get a $1 extra fee on my statement?

My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?

I know I'm getting a new card but would like know when I can expect to receive it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?

Why was I not allowed to do a transfer to a beneficiary?

I am unable to use my top-up on the app. Could you explain this to me?

Is there a way to tell where the money came from?

Why does it matter that I prove my identity?

I no longer want this can i cancel my purchase?

My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I not allowed to add a certain beneficiary?

I have been trying to exchange this for crypto but the app won't work could you please help me?

Does my top up and apple pay work together?

I think something went wrong, I didn't get the right amount.

In the app, where do I find my card PIN?

I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.

Do i have to wait to get the pin or can i set up a pin

How long does it take for cash withdrawals to hit my account?

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Question: Why cant I send money to a beneficiary?

i put money on my card and i dont see it on the balance

What is the fee if I use a European bank for a top up?

I am not happy with your company. Please delete my account asap.

I visited the ATM but got less money than what I requested. Why?

Could you tell me the fiat currencies that you work with?

I want to top up by card, what do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I not allowed to do a transfer to a beneficiary?

Why is this not letting me exchange crypto? I need help making this transaction go through.

Do I have to pay extra if I use an international card to top up my account?

How long does it take for my top up to clear?

My card is not working when I try to use it.

How do you decide what your exchange rates are?

I have some transactions on my account I did not make. Can you cancel my card and prevent further use.

Asked for $100 but only got $20. Why would this happen?

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Question: Why can't I transfer money to a beneficiary

why did my account decline a incoming transfer

I am having trouble with the app recognizing me.

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

Could you inform me as to why I have been charged a higher fee for doing banking abroad.

Explain why my top up has been reverted please.

I paid two weeks ago and just got refunded

Which fiat currencies are supported by you?

There is an unauthorized payment in my statement.

I still have not received an answer as to why I was charged $1.00 in a transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My beneficiary is not allowed?  Why?

I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.

How long after I receive my statement can I dispute payments on it?

How do I add the card I just received to show up in the app?

Why am I being charge a fee when using an ATM?

I've made a bank transfer but the money doesn't seem to be in my account.

Would it be possible for me to get a second card?

How long does it take for a refund to appear?

I got charged two times for a transaction

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Question: Why can't my beneficiary access my account?

I am waiting for a payment to be processed

Why do I get a fee every time I transfer?

Is it possible to top up using a cheque?

Isn't my top-up supposed to mean its complete?

app malfunctioning, does not know its me

I do not need GBP, I need AUD, how do I convert it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.

I cannot make a transfer to another account.

Are there cash machines where I can change my PIN?

Your machine took my card. How do I get it back?

I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?

Will I be charged a fee to top up using a debit or credit card?

Do I have to go to an actual bank to change my PIN?

When can I expect my transfer to reach my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to transfer money to a beneficiary, but I couldn't.

I have been trying to exchange this for crypto but the app won't work could you please help me?

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

I tried to do a transfer but I got a message that it was declined.

I would like to order a virtual card, where can I get one?

Will there be extra charges regarding to adding money into my international card?

I do not see the money I transferred into this account

The exchange rate is incorrect for my payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I not allowed to transfer money to my cryptocurrency exchange?

Why does my transfer keep generating an error message?

How do I change to a different currency?

I deposited cash this morning, but it is not yet available.

Do I have to manually top up once I'm too low?

Can you tell me how long it takes for a new card to come?

What is the minimum age required to open an account with your service?

How can I receive my salary in another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?

I cannot make a transfer to another account.

i need help finding the auto top up option.

Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened

Will I be charged to top off my account?

I can't seem to use my card. Can you help?

Is there a reason for my top up to be cancelled?

I made a mistake of transferring, can I cancel my previous transfer?

Which countries does your service work in?

My card didn't work at the ATM in Notting Hill.  Is my card working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been trying to exchange this for crypto but the app won't work could you please help me?

Why can't a beneficiary receive a money transfer from me?

Why do I have two charges It should only be one charge?

I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?

If someone in a different country sends me money, do I have to pay a fee?

I have an incorrect charge and would like a refund.

Are there restrictions on disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having trouble transferring money to a beneficiery.

why did my account decline a incoming transfer

Are there any fees when exchanging to foreign currencies?

what is my monthly spending limit because i was refused my money at an atm

How do I check security settings using the app?

Why is my money not in my account. I have already sent it out.

My card payment has not been withdrawn from my account

Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

Are there businesses that don't accept this card?

Are there downsides to using a disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.

Are there restrictions to transfers to certain accounts?

is it just visa or can i also use mastercard?

should i add money via bank transfer instead

I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?

What top up charges are there for US cards?

I don't understand why you want so much of my personal info.

How many disposable cards can I make in a day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why did my account decline a incoming transfer

For some reason, I'm unable to transfer funds.

I received a fee for obtaining cash, is this correct?

An ATM machine didn't give me back my card.

Why did the ATM take my card and keep it?

My bank card has expired, how can I get a new physical card?

Is there a fee for topping off a US card?

I saw I was charged extra for money I withdrew?

I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.

The cheque I deposited isn't showing in my account

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what are the reasons why you would not be able to process a payment

I cannot make a transfer to another account.

My credit card got declined for top up! What's going on? Can you check on why it didn't go through?

I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?

I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?

I think my card is expiring, what happens then?

I'm interested in using fiat currencies, which do you support?

I think someone stole my card because I can't find it.

I am not able to make a purchase because there is an issue with my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't my transfer to another account work?

I've obtained the card, how do I enable it on the app?

What should I do if I think my card was stolen?

There is a payment with my card which i definitely did not do.

And do you have virtual cards instead of physical ones?

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

Where can I check out the source of available funds in my account?

Instruction: Given an online banking query, retrieve another query with the same intent