Question: What do I owe for a new card?

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

I would like a virtual card...how do I get one?

Can you tell me why I haven't received my new card?

Why can't I buy cryptocurrency on the app?

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

My disposable virtual card was rejected.

How do I transfer cash my into my account?

What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i get a physical card online

I just did a money transaction but its not showing they received it

My card will expire soon, When do I need to order a new one?

Can you please explain disposable virtual cards for me?

How long does a transfer from the US take?

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

Just received my replacement card, what steps do i need to take to activate it?

Why is it taking so long for my money to appear in my account? I have been waiting a week!

Please explain your exchange rate policy.

What do I need to do in order to use my card I just got?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm interested in getting a card. How does one go about doing that?

I only got $20 of the $100 that I attempted to withdraw.

What are the steps for depositing cash into my account?

I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get an actual card

How long does transfer from the US take?

I have an unfamiliar direct debit in my statement.

Why is my transfer appearing as "pending"?

I don't think the exchange rate was right.

I didn't mean to do the transfer, is there any way to cancel it?

can you tell me where to find the top-up verification code?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i order cards on the app

Is payment required to get a card of my own?

May I transfer a cheque into my account?

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

I can't get my card out of the ATM, what should I do now?

How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.

I need assistance addressing a direct debit that I did not do myself.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I order a card?

I still don't have a card. How do I get one?

If I order a new card, how much will it be and how long will it take me to get it?

Which ATM's can I use to make a withdrawal?

I'm still waiting for my top-up to go through

What is the first step I need to make for being able to access my account?

Why do you need so much information about me

I think a fee was applied for paying with a card.

Are there any hidden limit on the auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much is a physical card?

Why is my check still not showing up on my account? It's been a week already

Why are all my card payments being declined?

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

Will I be charged for topping up my account using a bank transfer?

How much can I withdrawal in one month without incurring fees?

If I lost my phone, how can I stop someone from accessing my account through the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Card delivery services? Where?

I am confused about your fee structure and was disappointed to see a fee for my transfer.

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

Does it cost anything to do currency exchanges?

I topped up recently and saw the money go through, but now it's just gone? What's going on

Are there charges for using a bank card to top up

Why isn't a refund showing on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do i do to get a physical card?

I couldn't make a transfer because it was declined

I need to add my new address now that I've moved.

Where are the ATMs that accept this card?

I tried to make a transfer but it failed. will you tell me why?

Is it possible to get a disposable virtual card as well?

My purchases from this morning are showing up as payment pending. Can you tell me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is payment required to get a card of my own?

How do I initiated a bank transfer to top up?

Is the closest ATM to me within 2 miles?

Why doesn't my card work for any transactions?

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process for getting an actual physical card?

My card must have used my card as there are some transactions that I haven't done myself..

Why did I get charged one pound seemingly randomly?

I lost my phone and need help so someone doesn't access my account.

There's an error in regards to the exchange rate for an item I bought.

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

How come I was charged an extra fee when paying with the card?

What do I need to do to link my new card for my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do I ask for a physical card?

I'm being asked for a verification code. Where do I find it?

Is there a limit to using a disposable virtual card?

What is the cause of the delay in applying my card payment to my account?

There are transactions that I did not make on my account, I think someone has my information.

I need to know where do my funds come from

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

Can I track the card that was just sent to me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do we mail the card?

Can you tell me what I need for identity validation?

I accidentally made a payment to a wrong account. What should I do?

How can I revert a transaction from this morning?

Why isn't the transfer to my account showing up?

I enetered the wrong information, I need my account unblocked How do I do that?

What should I do if someone else used my card?

I need help- I got mugged yesterday and they took everything so I can't use the app.

I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What areas are cards delivered to?

What are the steps for changing my passcode?

How many disposable cards am I allowed to have?

I want to top up my account. What payment methods are supported?

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

I have a top up card. Where is the verification code?

My transfer to a beneficiary did not go through.  Why?

I'm dissatisfied with the service and would like to terminate the account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like a physical card

How long will a transfer from China take? I need to transfer something from there.

As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.

What are the maximum amount you can do for auto top-up?

phone is gone, dont want others to access account information

I would like to know the countries you are offer services in?

When will my deposit post to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I still don't have a card. How do I get one?

I topped-up my account, but I don't think it went through.

I am interested in cancelling a purchase

The exchange rate for me was wrong when I was abroad.

What physical locations can I use cash to top up?

How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund

from where are coming your exchange rates?

I made a purchase but the exchange rate is wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to receive the actual card

How long does it typically take for a pending ATM withdrawal to clear?

Can I get an update on my replacement card?

I have a payment I didnt make on my account

How do I locate my PIN now that I have my card?

There is a transaction showing up several times.

The bank machine didn't give my card back how do I get a new one fast?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I order a card please?

Why isn't my cash deposit showing up in my account? I deposited it this morning.

Will there be a charge for sending out more cards?

My top-up didn't go through; it still says pending. What's up with that?

Can you tell me where to find top up by cash deposit?

I got my American Express in Apple Pay, why is top up not working in my country?

Is it possible to have more than one disposable card?

Why am I being charged to withdrawal money?

The currency exchange for my purchase in foreign currency is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you ship your cards anywhere?

I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative

I must make several disposable cards every day.

The ATM machine would not give my card back

There is a record of payment I never submitted on the app.

I need to exchange a currency - can I do that here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to pay for a physical card?

I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?

How much extra will I be charged for exchanging foreign currency?

When I got my cash, the amount was not what it should have been, based on the exchange rate.

I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

In the app, I see a withdrawal I didn't make.

Do you know when the withdrawal will show?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how much does a card cost and why do you charge me

There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.

What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.

How will I know what the exchange rate is?

How much do I have to pay if I want to transfer money?

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

What is the fee charged for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How would I go about getting a physical card to use in stores?

I have another card from the U.S. Will you be able to accept that one?

Someone has stolen my phone, what should I do?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

My account seems a bit off and getting weird charges.

Is it possible for a friend to personally send me a payment?

I'm looking in the App and can't find my PIN, where should I look?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where are the cards transported to?

Why hasn't the money transfer arrived yet?

How do I know what the exchange rate will be when I make an exchange.

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

My card is showing the same transaction over and over again.

I've transferred money into my account but the balance is the same

The exchange rate used on your app is really bad. I'm considering closing my account because of it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I get an actual card?

Will there be a fee to receive a physical card?

I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?

My statement does not reflect that a refund has been issued

I am trying to exchange AUD for GBP, how do I do that?

I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i get a new card

There is a payment in the app I did not make

Can I get both a Visa and a Mastercard from you?

Card payment is still pending, why is that the case?

Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.

I did not charge my account for that transaction.  That's an error.

I'd prefer to use my American Express when putting funds into my account.

Is there a fee for making a payment? If so, let me know why.

I've been to several different countries, can I exchange the cash with a discount for a large transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how much for a physical card?

I should only have one charge, but it shows two.

It's been some time since refilled the top-up.

What do I need to do to receive my payroll in the account?

I have a disposable card, how many transactions can I make?

do i have to talk to someone to close an account or can i in the app

Why hasn't my money transfer showed up yet?

I am still waiting for a money transfer to appear.

I sent money about 5 days ago and the recipient has not received the money yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will there be a fee to receive a physical card?

Why have I been charged a small fee to use my card?

How long do I have to wait until the transferred money shows up?

When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.

why are all my identity details required

What will I need to configure if my salary is in GBP?

I didn't set up a direct debit payment on my account.

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to order a new card.

What do I need to do in order to get a new card?

My app shows a direct debit that isn't mine.

I deposited a cheque but the cash hasn't arrived yet

Why am I seeing a fee for transferring money?

A card has been sent to me, how do I track it?

How long does it take for the transfer to go through?

I see I was charged extra when I used the card.  I am not sure why, please tell me why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much for an actual card?

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

I want to transfer money into my account

Please provide me a list of ATMs that accept my card.

How long will it take to urgently transfer something to China?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I order a card?

What do I need to do in order to get a new card?

How do I dispute a direct debit transaction?

I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?

My card arrived but I need to make it work in the app, how do I do that?

Please tell me how I verify my identity.

Help Me!  I lost my card.  What should I do?

My card has an issue, the payment has been deferred.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get my card?

I don't recognize a purchase that was made with my card.

do i have to wait for a physical card before i get my pin

Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

I cannot find my refund on my statement.

My card has been stolen. I reported it with the police, but I need to report it with you as well.

Why do you guys need to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to request a physical card

What do I need to do in order to get a new card?

Is there a reason why a recipient might not see my money transaction

I deposited a check a few days ago and it's still not gone in! Please help me with this

I can't get into the app with the passcode.

Still waiting for transfer to be completed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: virtual card won't work for me

I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?

I tried to get cash but it was declined!

Is there a fee to order a physical card?

How can I top up my card with another card?

I was trying to top-up and my credit card was declined. Can you tell me why?

I think something went wrong, I didn't get the right amount.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?

What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?

Why can't I buy cryptocurrency on the app?

I tried to make a transfer, but it didn't work.

I made a mistake and did a transaction to a wrong account, can I cancel?

Are cards available to those outside of the UK?

Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.

I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The virtual card won't work.

Can I use my virtual card for recurring monthly payments?

Why is the ATM not allowing me to get cash?

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

I don't recognize this payment at all!  Help!

My credit card transaction was declined for a loan payment.  Can you tell me why?

IS there anywhere that a card cannot be delivered?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?

I cannot get my virtual card to function.

I would like to dispute a direct debit transaction

What is the most that I can top-up to a card?

What is the verification process used for?

I had to pay a pound more than I anticipated!

I want to change my PIN - do I need to be in a bank?

My transfer did not work, what was the reason?

I need my refund as soon as possible. What else do I have to do?

I am having trouble to verify my identity

Can you show me how to top up with Google play?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My virtual card isn't working.

Why hasn't the money I transferred into my account shown up yet?

It's been more than a week since I had a return charged to my card, why hasn't it showed up?

I don't have the means to prove my identity.

What's the procedure for getting a card?

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

why are all my identity details required

I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get my virtual card to work.

Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.

I transferred some cash and it has not arrived yet.

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

what currencies can I receive my salary in with this?

I want to use my American Express for adding money into my account.

How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

What is the maximum number of transactions that I can put on a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My disposable virtual card got rejected

What do I have to do to get the virtual card to work?

What should I do if I want to get another card for someone in my family?

Can someone else use my account if they have my phone?  I lost mine.

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

I sent money about 5 days ago and the recipient has not received the money yet.

Foreign currency rates were put in wrong at an ATM i used.

There is a payment that is not mine in the App.

Why is the payment showing as pending from things I bought this morning?

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My throwaway virtual card won't work

I can't log into my account because I lost my password

why did my account decline a incoming transfer

The card that I have isn't working. This is the physical card.

What is the system for determining the exchange rate?

How does a bank transfer for topping my account work?

My salary is in GBP, is this something I need to configure?

Explain why my top up would be reverted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me get the virtual card working.

What do I do if my disposable virtual card doesn't work?

Why was I charged an extra fee when doing a transfer?

I made a payment and it is showing up twice

There is a payment that is not mine in the App.

How many transactions can be made with a disposable card?

How can I get a disposable virtual card?

Can you tell me which cards and currencies are supported?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get this damn virtual card to work?

I cannot get my disposable virtual card to work

My app is displaying a payment I didn't make

my exchange rate looks wrong for my last payment

If I lost my phone, how can I stop someone from accessing my account through the app?

Can you tell me why I was charged extra when I withdrew money?

please help me with this transfer, for some reason i can't transfer to a cryptocurency account

i withdrew cash and dont see it reflected on the balance

This transfer incurred a fee that I don't think is right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my virtual card for recurring monthly payments?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

How long do I have to wait for the transfer to be finalized?

If I want a friend to top off my account, can they?

I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.

I have a cash withdrawal that I don't recognize.

If I want to send out more cards, do you charge extra for that?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

Do I have to go to an actual bank to change my PIN?

How do I reactivate a card I thought I lost?

Am I able to use my American Express to add money to my account balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot get my virtual card to function.

What do I do if my disposable virtual card doesn't work?

I withdrew cash and I think the exchange rate is wrong.

How can my account have money transferred into it?

For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.

The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??

Tell me why there is a charge on my cash withdrawl.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot get my disposable virtual card to work

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

Why was I charged an extra fee when using an ATM?

My transfer is stuck pending? How do we fix it to it goes through?

Why did I get charged for withdrawing cash?

When will you be taking orders for disposable virtual cards?

Where does the exchange rate stand right now?

I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?

I goofed up and used the wrong account.  Please help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my disposable virtual card working?

My Virtual card was rejected for a car rental. Why?

Why did I get charged more for using my card?

Can you show me how to top up with Google play?

Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?

Will a beneficiary not accept a transfer?

Do I get charged if I am receiving money?

What is the significance of verifying the top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My disposable virtual card wouldn't process my payment?

Why can't I make multiple payments with my virtual card?

How long will a transfer from the US take?

Can top ups be done from an apple watch.

I no longer have my phone, what should I do?

Which ATMs am I allowed to get money from?

What form of identification is accepted?

What happens if I use my account and my identity verification hasn't finished?

Can you tell me what currencies I can use to add money?

Why would I get a decline message in a transfer?

I have been charged a fee for getting cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't seem to get my virtual card to work.

I have a disposable card but it does not work?

How long do I need to wait til my top up isn't pending?

How can I update my personal information after moving?

Why didn't I receive the correct exchange rate for an item that I purchased?

I am in desperate need to transfer funds from another account that i have into this one, how do i do that?

My card has been stolen. I reported it with the police, but I need to report it with you as well.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get my virtual card to work at all

My virtual card is just not going through.

How come there is a $1 extra charge on my statement?

How can I fund another account with my American Express?

How do I replace a card that's going to expire?

Can I wait for you to send me a new card when mine's about to expire?

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

Is it on purpose that my payment has been returned to my account?

I only got $20 of the $100 that I attempted to withdraw.

I still haven't received my card in the mail

Why is there a direct debit set up in my name?

The app can't verify my information for identity proofing purposes.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my virtual card to complete transactions for memberships?

Is getting my identity verified required before I can use my account?

I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?

Please list what fiat currencies are supported for both holding and exchanging.

My account seems a bit off and getting weird charges.

Will there be any extra fees if I exchange currencies?

How long will it take for my cash withdrawal to stop pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

How long will it be to get this new card?

When shipped to the US how long is delivery time?

How can I create another card linked to this account?

I entered the pin incorrectly too many times and now it is blocked. Can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my virtual card rejected?

This disposable virtual card is not working.

Is there a way to make my money usable in another country?

What's the reason my new card hasn't come?

I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

Are you aware of any charges for receiving money?

What do I do if my top-up has not gone through?

I tried to make a transfer, but it didn't work.

Help me!  When I was abroad, the exchange rate was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My virtual car is not working.

My Virtual card was rejected for a car rental. Why?

Is it normal to get charged extra when i use my card?

I have been charged a pound for something that appears on my statement

how do I know where I can get money withdrawn?

It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.

Why has my card been declined?  whats the deal?

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

The app doesn't believe that I am myself

Is it possible to get one of your cards in the European Union?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My virtual card is just not going through.

The exchange rate for my electronic payment is incorrect.

why have I got a pending transfer? I'm confused!!

Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.

Why is  my  top  up for  my  new account  not  instant

How long will it take for my money to be deposited?

I would like to invalidate my account.  I am very disappointed with your services.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me.  My disposable virtual card won't work right.

Will the system automatically top up itself?

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

I tried to make a withdrawal from the ATM, but it was cancelled.

Top up is not working even though I have my AMEX in apple pay.

When I received my cash; they had my exchange rate incorrect.

Is it normal to see a fee for transferring money?

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

I made a payment and it was reverted and wanted to know why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I have to do to get the virtual card to work?

What are the steps to finishing up with this account?

Is it free to transfer money or is there a fee?

I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow

Can you tell me why my card payment did not work?

Is there a fee for topping up by charge card?

What should I do if my card doesn't work?

What steps do I have to take to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why won't my virtual card work?

Why can't I make multiple payments with my virtual card?

When I received my cash, the exchange rate was wrong.

My account is blocked because I entered the wrong pin too many times.  Help me unblock.

Why is there some cash that I did not deposit in my account?

I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.

I deposited a cheque with some money, but the balance hasn't changed.

Will you help me unblock my pin after putting in the wrong pin too many times?

In what way can I use the disposable cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My disposable virtual card isn't working.

how come when i got cash the exchange rate was different than it should be

A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

How old do you need to be to open an account?

I would like to activate my card what do I need to do?

There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

Help me access the card I already got so I can information from it.

Can you tell me why my card keeps getting declined every time I try to use it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get the virtual card to work

This disposable virtual card is not working.

On the card that is coming, what's the tracking info?

I notice there's a pending payment on my card.

I made a payment and it appears it is showing twice

i tried to do a transfer to an account but it didn't work

Will I be charged for receiving the money?

I tried transferring to an account but it won't let me.

I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This disposable virtual card is not working.

My Virtual card was rejected for a car rental. Why?

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.

Should i uninstall the app before i try it again?

I have a new card and I need to activate it.

Will you guys charge me for topping up by transfer?

Why am I getting a fee on a card payment?

Why did a transaction I made charge me $1?

I need help proving that this is really me and to verify my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I make multiple payments with my virtual card?

the exchange rate was different than expected

I need to activate my card, how is that done?

How many digits identify the top-up verification code?

What is the reason why the transfer shows as pending?

Please help, the atm swallowed my card, what do I do?

I attempted to top up using my card, but now the money just disappeared?

new customer and filling gas for the first time today, not working,

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My Virtual card was rejected for a car rental. Why?

HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?

I lost my wallet and all my cards were in it.

I am seeing inside the App a some cash withdrawal that is not mine

is it ok if i use both visa and mastercard

My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?

What are the steps needed to top up with Apple Pay?

Why do I see an extra £1 charge on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason why my virtual card won't work?

How long do bank transfers take to clear

There's an extra fee on my statement, why is that?

Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.

Do I need to set a limit on auto top-up?

Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?

Is there extra fees for making a withdraw in a different country at a cash machine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i cannot get virtual card to work

What do I do if my disposable virtual card doesn't work?

I have made a recent check and cash deposit that isn't reflected in my balance.

Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!

My card has been pending for a while, what should I do?

I used to know my password, but not anymore.

I need to exchange between different currencies, like GBP and USD. Can I do that with your app?

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

I don't know where this debit transaction on my statement came from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my disposable virtual card doesn't work?

I can't do any business with this virtual card.

I bought something while traveling, and the exchange rate was wrong.

How long will it take for my payment to go through?

The card payment is declined.  Please inform me why.

Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.

Why hasn't the money I transferred into my account shown up yet?

I did a transfer and was charged a fee that should not have been charged!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My disposable virtual card won't work.

Can I add funds directly from my Apple Watch?

how long will it take for my transfer to stop pending

Why is my transfer more expensive than I thought?

I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.

What is the expected delivery date for my card?

What is the charge for exchanging currencies?

What is the fee charged for using my card?

My phone got stolen, how can I use the app?

Why isn't my top up showing?  Was the money reversed?

What is your shipping policies for cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My disposable virtual card was rejected.

I can't do any business with this virtual card.

My card failed to work when I was shopping in a store

I just got a new card, and I want to know how to activate.

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

Why is it showing that my account has been charged a dollar that is showing as pending?

What can I do to track the card you sent me?

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

I had a card payment that was declined.  Why?

What should I do if I don't know my password?

Can you tell me where my funds come from?

My app says I withdraw money from my account from an ATM.

I needed $100 but all it gave me was $20.

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

Is there a charge to use a Top up card in the US?

Can I use a different bank ATM than my own?

I noticed my exchange rate was incorrect when I got cash.

Can you unblock my pin because I put the wrong one too many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my disposable card not working?

How long does it take for pending to go through

Can I have my money refunded for an item

I found my card in my jacket this morning, so can I reactivate it?

where can I find the auto-top up option?

Do I get charged if I am receiving money?

Why can I not transfer money into my account?

How do I locate my PIN now that I have my card?

I would like a virtual card...how do I get one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't make purchases with my virtual card.

I have a disposable card but it does not work?

What's wrong with my ID? I can't verify it.

How do I use my card if I lost my phone?

What is the maximum times I can auto top-up?

I require verification for my source of funds.

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

I got a message saying I made a withdrawal from the bank machine, but I did not.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a disposable card but it does not work?

I was spending cash with my card and got a fee.

I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

Could not complete transfer, states 'declined'

There is a direct debit charge that I don't recognize, what can I do?

How long is the wait for a money transfer to show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't use my virtual disposable card

I can't do any business with this virtual card.

Can I pay for my gas using my Apple watch?

I've made a transfer, how long until the money reaches my account?

Why am I being charged to make cash withdrawals? I thought they were supposed to be free!

How can I solve my issue with holding multiple currencies?

I'm having difficulties changing AUD for GBP. How do I do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think the exchange rate is wrong for my ATM withdrawal

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

How long do I have  to wait for my transaction to be completed?

Could you please tell me why my purchases from this morning say payment is pending?

A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?

My salary is in GBP, is this something I need to configure?

I did a cash deposit to my account but it doesn't show up

Are there any charges for European bank card for top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate for the money I took out in a foreign country is wrong.

I tried to use the ATM with foreign currency. The conversion rate applied was wrong.

I did a money transfer to my account and it is not showing there.

My card is showing the same transaction over and over again.

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

I see a reverted payment on my account. Why has this happened?

What's the limit to how much I can top up?

My phone was stolen! What do I need to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found the exchange rate for my cash withdrawal is wrong

I believe that the rate of exchange for my cash withdrawl is incorrect.

Why is there a direct debit set up in my name?

Is there an age limit for opening an account?

I went to do a transfer and it was declined.

where can i located the auto top up function?

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

there is money in my account that i didnt put there

Am I able to track the card that was just sent to me?

Some cash was withdrawn in the app, but I did not do it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I got cash, my exchange rate was off.

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

In the app I see a direct debit that I don't recognize.

My card is stuck inside the ATM, what am I supposed to do?

I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?

I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.

Where did my deposit for my source of funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Foreign currency rates were put in wrong at an ATM i used.

I tried to use the ATM with foreign currency. The conversion rate applied was wrong.

I think something went wrong, I didn't get the right amount.

Can you tell me more info about virtual disposable cards?

Why is my friend not getting a transaction arrival yet?

On the card that is coming, what's the tracking info?

I tried to transfer funds to a beneficiary and was denied. Can you tell me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: you got the exchange rate wrong for my cash withdrawal

How did you arrive at the rate of exchange? I thought that I would get more cash.

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

What can you use the disposable cards for?

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?

I want to top up by transfering accounts, What do I do?

Does the exchange rate change each day for purchases? There is a different rate on my purchase.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you check the exchange rate on a cash transaction I did overseas

When I got my cash, the amount was not what it should have been, based on the exchange rate.

What is the appropriate age for my child to be able to open an account?

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

Can my friend send me money if it is not in US dollars?

I'm not sure how disposable virtual cards work. Please help.

Is there a function where I can top-up automatically?

There was a direct debit from my account and I didn't authorise it

I bough an item and the exchange rate was incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee associated with using foreign exchange ATMs?

I think I was charged a different exchange rate than what was posted at the time.

I know I'm getting a new card but would like know when I can expect to receive it.

how does my statement get updated so i know when a refund will reflect on my balance

Do you have EUR currency available for me?

How come I didn't get a virtual card yet?

Do I have to go to the bank to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

I was needing you to see if the exchange rate is correct from when i got cash

Is there a limit on the number of times I can use a disposable card?

Is the identity check part of bank policy?

How long before a bank transfer shows up in the account?

I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.

What is the process when my card is due to expire?

I want a backup second card. Is this possible?

I don't think my transfer wen through. Why?

There's been a transaction to the wrong account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought I was going to receive more currency?

The wrong exchange rate was used for my cash withdrawal

I just got married and need to change my name on the account

I need to get some Euros for my holiday. Am I able to exchange some of my money?

What currencies and cards do you support?

What should I do if I think my card was stolen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the exchange rate when i get cash

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

Are there restrictions to transfers to certain accounts?

Why does my account show as pending a cash withdrawal from the ATM that I have already made?

I no longer want to transfer funds, can we cancel that transaction?

There was a transaction this morning that I'd like to reverse.

How simple is it to transfer money into my account?

Why was I charged an extra fee when doing a transfer?

Can you show me how to verify the top-up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

I withdraw money abroad but I didn't get the right amount.

How many times can I enter a wrong PIN before it is blocked?

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

There is a cash withdrawal on my statement that I don't recognize

What is the verification process for my card?

Who do I talk to for transactions debited twice?

How much do I have to pay if I want to transfer money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?

I think the bank made a mistake on the exchange rates

Are there charges for using a bank card to top up

Can you help me transfer funds from another bank account to this account?

Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?

Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe that the rate of exchange for my cash withdrawl is incorrect.

When I got my cash, the amount was not what it should have been, based on the exchange rate.

Is there a longer processing time for international bank transfers?

Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.

My PIN was entered wrong and now I am blocked.  Please unblock.

I am still waiting for a money transfer to process.

I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this

Out of the blue, my card stopped working.

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got cash abroad and the exchange rate applied is wrong

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

I didn't receive the amount of cash I requested for the ATM.

Can you tell me what currencies I can use to add money?

I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?

How can I create another card linked to this account?

What do I need to do to perform identity checks?

My top-up seems to be pending for a long time?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think the bank made a mistake on the exchange rates

Is there extra fees for making a withdraw in a different country at a cash machine.

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

I made a purchase and was charged at the wrong foreign exchange rate.

I need to change details about my personal account.

How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

I want to hold and exchange fiat currencies, what can I use to do so?

Is there a limit to the top-ups someone can do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I made a cash transfer abroad the wrong exchange rate was applied

The cash withdrawal I took seems to be off. The exchange rate is wrong.

My top up card needs verification and I don't know how to do it

My billing address changed and I need to update my information.

After a transfer, I see an extra fee.  Why?

How was I charged extra when I used my card to pay?

Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I got cash the exchange rate was wrong

Where can I find out how to transfer money into my account.

I can't find my phone and I'm worried someone is going to use it

It looks like my card payment might have been reverted.

Can you please explain to me why there is an extra €1 fee in my statement?

Why is it taking so long for a transfer to complete!

Can you tell me whats going on with my card it seems to be not working?

Can you help me? I have a duplicate transaction on my account and I don't understand why.

I bought some things in the morning but the payment shows as pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged an incorrect exchange rate for a withdrawal.

When I received my cash; they had my exchange rate incorrect.

My wallet doesn't show my recent top up.

My card's expiring a month from now, should I place an order for the new card?

I just saw a fee on my account. When do these get charged?

What are the steps for getting money from a friend?

What is taking so long on my transfer from the US?

Can you explain why my payment is still pending?

Why do I have a transaction showing up more than once?

What are the charges for receiving a SEPA transfer?

I'm expecting a refund but it's no where to be seen

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

I wasn't applied the correct exchange rate when getting cash

Why is my cash request and the amount I received different?

I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.

I recently purchased something, and the exchange rate was wrong.

I want to top up my account. What payment methods are supported?

Is there a limit to how much I can top-up?

How do I order a disposable virtual card?

Is it possible to get both a Visa and a Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what are weekend rates for getting cash

I was needing you to see if the exchange rate is correct from when i got cash

Where's the button to top up with a cheque?

I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

How much is it to use my US debit or credit card to top up?

I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?

I have a payment in my statement that is off

Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?

What do I have to do to get a Visa card?

i received my American Express in Apple pay, why is top up not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate was different when I got cash

You applied the wrong exchange rate while I was traveling outside the country.

I wanted to know about a pending dollar that is on my statement.

I see I was charged $1 for a transaction.

How can I dispute a direct debit transaction?

There is a direct debit charge on my account that is not mine.

I tried to pay with my card and it didn't work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I received my cash; they had my exchange rate incorrect.

what is going on with my cash withdrawal? the exchange rate is wrong

Why am I charged an extra fee on my card?

Please help my find out why there is an odd direct debit in my records.

Can a credit card be used to transfer money?

Can you tell me if I can track the card you sent me?

I would like to receive instructions showing the verification process for top up cards..

Do you know when the withdrawal will show?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was given the wrong exchange rate when getting cash

I didn't receive the correct amount of cash when I exchanged it overseas.

Did I do something incorrectly? Where is my top-up?

My account shows that I made a cash withdrawal but I cannot remember doing so!

I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

Why would a merchant revert a card payment?

Why isn't my balance updating?  I did a bank transfer and it isn't current.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I withdrew some cash and the exchange rate seems to be wrong.

The exchange rate was messed up from the ATM

Why wasn't my payment to beneficiary X approved?

I deposited a cheque, why isn't my balance showing that I did?

How long does it take for my id to verify?

I found the card I thought I lost this morning. Can I reactivate this card?

I did a payment but it was reverted by the app

Does your app allow currency exchange from USD to GBP?

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I withdraw money in my hometown currency while on holiday without any additional fees?

While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

I would like to alter my personal details.

What is this cash withdrawal on my statement?

Why was my exchange rate a different amount than usual?

How can it be that my Card is not functioning anymore?

I have a US credit card, will you accept it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The amount of cash I requested to withdrawal did not match what I received when exchanged

The rate applied to my foreign currency at an ATM was incorrect.

Do I get to have one of those virtual cards I've heard about?

Does it cost anyting to get my own card?

Please check and let me know why my transfers are getting declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: While abroad, I got cash, and the exchange rate applied is wrong.

Why is the exchange rate wrong for my cash withdrawal?

Why hasn't a transaction I did to my friend arrived yet?

Where can I have a new bank card sent to China?

When can I use money sent to my account?

Will it cost extra to add money to an international card?

What process should I use to transfer money into my account?

How do I protect my phone from someone using it after I lost it.

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did you give me so little currency?

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

I have an unauthorized direct debit on my account

Can you explain why my Google Pay Top isn't working?

I checked my account today and saw that I was charged an extra pound that I did not spend.

how much does a card cost and why do you charge me

I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what are the exchange rates for foreign currency ATMs

When I exchanged currencies the value of my money changed.

I am worried about fees for top up cards?

Why was my cash withdrawal cancelled at the ATM?

It looks like someone besides me ordered something with my card, what should I do?

Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.

I tried to get cash but it was declined!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate was messed up from the ATM

Why is the exchange rate wrong for my cash withdrawal?

The cash deposit I made this morning has not been credited to my account

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

Please help me.  I don't know my code to get into the app.

It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?

I would like to re-activate my card, it was previously reported  lost but I found it this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think the exchange rate for the cash I withdrew wasn't correct.

I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

I have a canceled top-up and wanted to know about it.

My balance is not what I thought it was following an ATM withdrawal

I transferred money and it didn't get there.

I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.

Why do you guys need to verify my identity?

How do I report possible fraudulent activity on my account?

I have lost my card! What is my next step?

I've made a transfer, how long until the money reaches my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didnt get the correct exchange rate for getting cash

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

How long is the wait for a money transfer to show up?

Is there a fee for sending additional cards?

I paid with card and was charged a fee that shouldn't be there!

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

Why won't my transfer to another account work?

What was the $1 charge for on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I withdrew cash abroad and the exchange rate applied is wrong.

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

Why did the ATM give me less money than what I requested?

I need a refund on a direct debit that shows in the app because I did not make it.

What is the fee for a foreign currency exchange?

What should I do if I don't know my password?

I used my card to top up, but now I don't see the money in my account.

Is there an additional charge to exchange currencies?

If I am not in the country and I need to change my PIN, how can this be done?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The applied exchange rate is wrong for the cash I got abroad.

Help me!  When I was abroad, the exchange rate was wrong.

Will I receive a new card when mine expires?

If I need to transfer something quick from China, how long does that take?

If I get a transfer from Europe, how long until it is in my account?

A false direct debit payment is showing in my app

Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.

Can I get a full list of instructions for identity checks?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

Is there a limit on how much I can top up?

I was making a purchase and it was declined and I wanted to know why.

Am I getting charged for making a payment?

I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.

I need to transfer something from China, How long will it take?

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

The exchange rate from my card payment isn't right.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.

the exchange rate was different than expected

How long does a transfer from the US take?

There is a single payment on my card which shows as pending.

I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?

Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

If I top up by transfer, am I going to be charged?

What  is the verification process for a top up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: On my last trip, I received the incorrect exchange rate.

I tried to use the ATM with foreign currency. The conversion rate applied was wrong.

I live in Germany. Is that one of the countries you are in? What other countries are you in?

I tried to top up and suddenly my money disappeared

I was not distributed all of cash that I requested

I do not understand why my pass-code is not working.

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

Is exchanging currencies one of your app services?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.

I did not have the right exchange rate applied to my situation of pulling out cash

Are there fees for using an international card to top up?

Do you have any card fees if I want to add money using an international card?

How do I exchange currencies using this app?

Is it possible to get one the your cards in the EU?

I moved to a new city and need to change my address

If I am in China, can I still order a new card and if so, how?

I have a confusing payment appear on my statement and I don't recognise it!

I tried activating my card and it doesn't work how do I solve this problem?

I need to know what your exchange rates are.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I withdraw money abroad but I didn't get the right amount.

I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?

Why would the app show a withdrawal that I did not make?

What are the steps I need to do if I have a stolen card?

I notice there's a pending payment on my card.

I've tried using my card multiple times and it keeps getting declined.

The exchange rate is bad. Are you sure this is the exchange rate?

Is my card lost? I am still waiting for it to be delivered.

Give me a refund now!! I am still waiting.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: An overseas cash transfer did not work correctly

How did you arrive at the rate of exchange? I thought that I would get more cash.

i entered my pin in wrong and got it frozen. how many tries do i have

Why am I being a charged for using my card?

On my app I can see that a direct debit payment that I didn't do, appears.

I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I exchanged currencies the value of my money changed.

The exchange rate for my withdrawal was wrong.

I shouldn't have been charged but I see a fee, why?

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.

How many times can I enter a wrong PIN before it is blocked?

If I top up by transfer, am I going to be charged?

I require verification of my source of funds.

I changed the currency, but why is it costing more?

What is the procedure for an expired card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me how the exchange rate is determined. I was expecting more money for the transaction.

I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?

A transaction posted twice to my account.

What information am I going to have to have in order to do a transfer with my card?

Given a choice, I'd rather have Mastercard.

Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

How long should it take for my top-up to finish? I've been waiting a while.

I had to pay money for paying with my card.

My card arrived but I don't know how to get my PIN.

I would like to cancel my previous transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how come my withdrawal rate is wrong for my cash withdrawal

I got less cash because of the exchange rate.

The fee charged when I changed rubles into British pounds was too much.

Can you tell my why my funds transfer did not work properly?

I was able to find my card. How to I go about putting it into my app?

I'm having money transferred from Europe, how long will this take?

The machine gave me the wrong amount of cash.

Would you be so kind as to activate my card? Thanks

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What on earth is up with the exchange rate! This should have been a much higher amount of cash

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

I found a charge on my debit that I did not make.

My salary is deposited in GBP. Do I need to choose the currency?

What are the limits to where my card will be accepted?

What is this extra fee that I got when I used my card to pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!

When I got my cash, the amount was not what it should have been, based on the exchange rate.

How do I receive a disposable virtual card?

I have been waiting over a week. Is the card still coming?

The money disappeared after I topped up my account.

Why was the payment on my card declined?

Is there an additional cost to exchange currencies?

I can't see my cash deposit in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe I got a wrong exchange rate when I got cash.

I didn't receive the correct exchange rate when I got cash.

A fee that shouldn't be there is there after using my card!

Where'd the rest of my cash go from the ATM

I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?

What do you do to transfer money to my account?

Can I top-up my card using a bank transfer.

What do I do if I find a debit charge that I know I didn't do in my billing statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?

I exchanged cash when traveling and the rate was incorrect.

Where are my funds? I topped off my car but it didn't seem to complete.

Any chance of getting the card outside the UK?

I ordered a card and would like to know how to track the delivery progress of it.

What commission do you take for currency exchage?

I see money go out that I didn't withdraw.

Will you accept my salary if it's in another currency?

How long does a transfer from the US take?

The amount of exchange was not correct for the item i bought.

can i add funds  with a card from the united states

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate for foreign ATM currency is wrong.

the exchange rate for my withdrawal is wrong

I attemped a transfer and it didn't go through.

Please tell me why I was charged additionally when I used the card.

Why did it cost money to transfer funds?

what currencies can i use to add money to my account

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

There is a transfer not showing on my account.

How does the exchange rate work on this app?

Why do I have duplicate transactions for one purchase?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

When I got cash I believe that the exchange rate was wrong

Can you accept my other card from the U.S.?  It is the only other one I have.

I can't find the top-up card verification code.

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

Why am I being charged more on exchange with things I bought abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The wrong exchange rate was used for my cash withdrawal

In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?

I have been waiting over a week. Is the card still coming?

I do not recognize a direct debit payment that I see on my app

I didn't make the direct debit payment on my account.

The exchange rate for my card payment doesn't seem right.

I want to transfer some money from my other bank account into this one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?

The ATM I used for foreign currency provided the wrong exchange rate.

I'm waiting for a money transfer to show, still.

my payment was rejected, do you know why?

I was charged extra when I made a cash withdraw, why?

Why is my ATM cash withdrawal not working?

Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?

Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my cash withdrawal given the wrong exchange rate?

The rate of exchange for my cash withdrawal is wrong.

what currencies can i use to add money to my account

I think a payment I made with a card was cancelled.

Why am I being charged the wrong currency exchange when I purchased something abroad?

I have a transaction showing multiple times.

What is the status of my card's delivery?

What type of fiat currencies do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The wrong exchange rate applied to my cash withdrawal.

When I got my cash, the amount was not what it should have been, based on the exchange rate.

I've been trying to do a transfer multiple times and have failed? Is the system down?

I was only given $20 after trying to withdraw $100

am i able to receive my salary this way?

I have foreign currency i would like to change how much will it cost me?

Will a beneficiary not accept a transfer?

What do I do if i accidentally broke my card?

My transfer to a beneficiary did not go through.  Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.

I think the exchange rate for the cash I withdrew was wrong.

A payment that I didn't make appears in my app.

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

I looked on the app and it says I withdrew cash.  I didn't!

I want to add money to my card, what payments do you accept?

How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.

Do I need to go to an office to change my pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

How do I report a cash withdrawal that wasn't me?

Why did it cost money to transfer funds?

Disaster, I've totally forgotten my passcode, can you help me?

Why has my account balance not changed after depositing a cheque?

i made a payment with my card and was charged a fee, why would you do that

How do I see my updated balance after I make a cheque or cash deposit?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I got my cash, the amount was not what it should have been, based on the exchange rate.

Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.

I question today's exchange rate for rubles into pounds. I was hoping for a better return.

I need another card for a member of my family. Is this possible? How soon can I get one?

I would like to verify my source of funds.

Why was I charged a fee for my withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was needing you to see if the exchange rate is correct from when i got cash

Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

If I am running low on credit can I auto top up?

Do you support changing the currency I use?

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

Are the funds I requested from a merchant a few days ago in my account? I do not see them.

I was charged twice for the same purchase!

There is a missing transfer on my account

What do I do if a transaction shows up twice?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had the wrong exchange rate applied to some cash I got abroad.

I think the exchange rate for the cash I withdrew was wrong.

My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.

I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!

In the US, how long is the wait for a transfer?

Why am I charged an extra fee on my card?

I made a transfer and they haven't received the money I sent them.

I did a bank transfer to top up, but the money is not available.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate is incorrect for my cash withdrawal transaction.

The rate of exchange for my cash withdrawal is wrong.

I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.

I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.

Will I be fined for topping up by transfer?

i did not get any money but still was charged

I made a cash deposit to my account but i don't see it

I need more money in my account. Can I add more by transferring?

Does my account have the option to hold multiple currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate for case abroad is applied wrong.

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

I am still waiting for verification.  Can I use my account before I am verified?

Is there a list of ATMs that take this card?

Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!

Why hasn't my top-up finished pending yet?

The exchange rate you are using is bad.This can't be the official interbank exchange rate.

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

Do you have info about the card on delivery?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate applied was incorrect when I was traveling outside the country.

When I was abroad the exchange rate for me was wrong.

Is there a reason that my transfer failed?

I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

I got a new address and need to change my information.

Where did the  €1 fee in my statement come from

How long do I have to wait until the transferred money shows up?

I'm still waiting for my top-up to go through

How can I check to see where my funds come from?

Why doesn't the person I sent money to see that transfer yet?

My Identity verification hasn't passed yet is it possible to use my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?

Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.

Will it take more than 3 days for my transfer to reach my account?

What do you require to verify someone's identity?

Is there any way to get my salary in a different currency?

Why was I charged this extra fee while doing a transfer?

there were two of the same charge to my account

The app is not able to realize that it is me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The ATM I used for foreign currency provided the wrong exchange rate.

This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.

Why am I having trouble withdrawing cash?

Why didn't I receive the right amount of cash at the ATM?

the exchange rate at which my card payment is at is wrong

I require verification of my source of funds.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

Why is my cash withdrawal still showing as pending?

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

The expiration date for my card is coming up, how do I get a new card?

My contactless stopped working today no matter where I try to use it. How do I get it to start working again?

Could you tell me why my top up isn't showing in my wallet?

What's the wait time for European transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think the exchange rate for the cash I withdrew was wrong.

the exchange rate for my withdrawal is wrong

Can I choose between Mastercard and Visa?

I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?

What is the virtual card and how can i get one?

I entered the correct pin but I still couldnt get funds.

Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.

The rate applied to my foreign currency at an ATM was incorrect.

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

Which foreign currencies can I get transferred into my account?

What are my options for holding money in multiple currencies?

I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?

There is a direct debit transaction on my statement that I think is not mine. How do I remove?

Will be Apple Watch be able to let me top up?

My card was declined at a restaurant today and I don't know what the problem is.

Is it possible for a friend to personally send me a payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did not get the right exchange rate while getting my cash out.

How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?

Why can't I see a transfer to my account?

I will not be able to verify my identity.

Will I see the transfer in my account within the week?

What is the fee for a foreign currency exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.

What options do I have when topping up a US card?

Will you charge me more if I use a European bank card for a top up?

Why didn't I receive the correct exchange rate for an item that I purchased?

The cheque I deposited isn't showing in my account

I am looking to transfer some money from my other bank account into this one.

I think I deserve a refunded on a certain item.

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

If there isn't a lot of money left, will it automatically top-up money?

What should I do if someone else used my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I withdrew cash and I think the exchange rate is wrong.

what is the correct exchange rate for getting cash

Even though I added money ey to the card, I couldn't use it

I am looking for my top-up verification code and cannot find it.

What should I do if I can't use my card?

My top-up does not seem to have worked, what  went wrong?

Did a card payment that I made get cancelled?

One of my transactions needs to be canceled.

Instruction: Given an online banking query, retrieve another query with the same intent