Question: I didn't get the right amount of  cash because of the exchange rate.

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

I have young kids. Can they use this service?

Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?

If i want to change my pin number can I directly from an ATM?

My card still hasn't arrived after two weeks, now what?

I can't find the top-up card verification code.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The wrong exchange rate was applied to me while pulling out cash.

I think when I withdrew money when out of country the exchange rate was wrong.

Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.

Why is a transfer I did recently still processing?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

what is this charge i didnt do it what can i do

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got cash abroad and need to check the exchange rate

I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.

When I travel, can it automatically add money in certain intervals?

I used my card to get cash then I was charged a fee that I shouldn't have been charged.

Will you accept my salary if it's in another currency?

This debit is not my transcation. How do I get my money out back?

Is it possible to get a card when i'm not in the UK?

Can I get an update on my replacement card?

The ATM didn't give me the full requested amount

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Question: Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

The exchange rate for my withdrawal was wrong.

Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.

Is there a way to top-up when it reaches a certain balance?

The app reversed a top off I had.  What should I do?

Are there cash machines where I can change my PIN?

What do I do if my top-up has not gone through?

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

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Question: I did not have the right exchange rate applied to my situation of pulling out cash

I think the exchange rate for my for my cash withdrawal is wrong

Why did I get declined during a transfer?

Why are you asking so many questions about me?

Is it possible to get one of your cards in the European Union?

I have a top up card. Where is the verification code?

Please show me how my friend can send me money.

I don't recognize a charge on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The rate of exchange for my cash withdrawal is wrong.

I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

What will I need to configure if my salary is in GBP?

I made a payment and it is showing up twice

Why was I charged for a cash withdrawal at the ATM?

Why is my card payment still listed as pending?

Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!

Are there any restrictions for the disposable cards that I need to be aware of?

I need more physical cards than I have right now!

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Question: How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

I noticed the exchange rate for cash withdrawal isn't right.

I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.

If I get another card, what kind of fees am I looking at?

I think my card has been compromised in some way.

My card got trapped inside an ATM, what should I do?

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Rates were applied wrong while using foreign currency at an ATM.

I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.

I would like to exchange currencies on the app. How do I do this?

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

I have lost my card, but need to place an online order! How do I get a virtual card instantly?

Will you accept my salary if it's in another currency?

can you top up your account automatically

Can I use my account now, even though my identity verification has not gone through yet?

Why have I not yet received my virtual card?

I did a cash deposit to my account, but I am not seeing it on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate for my cash withdrawal was incorrect

how come when i got cash the exchange rate was different than it should be

What is needed for my daughter to open an account?

Why did I not get the amount of money I requested?

What does it cost to receive a SEPA transfer?

Yesterday I topped up my card. Why didn't it complete as it still pending?

A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

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Question: I tried withdrawing money in another country and the exchange rate was wrong.

While abroad I got cash, and a wrong exchange rate was applied.

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

the exchange rate is wrong from something I got in another country

Will I be charged for exchanging foreign currencies?

I have a new card and need to activate it

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Question: Why is the exchange rate wrong for my cash withdrawal?

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

What's up with the fee for getting cash?

The refund isn't appearing in my account

The fee charged when I changed rubles into British pounds was too much.

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

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Question: Can you please check the exchange rate when I was getting cash?

I think I was charged a different exchange rate than what was posted at the time.

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

I used an ATM and there was an extra charge.

Is there something that I can do since my phone was stolen yesterday?

My transfer is failing when I try to do it.

I just got married and need to change my name on the account

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

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Question: I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?

the exchange rate for my withdrawal is wrong

My app shows a money withdrawal that I did not do.

I need to transfer money to my account from another bank

I'm having difficulty verifying my identity.

Please inform me how to get a new card as mine is about to expire.

I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?

The cash deposit I made this morning has not been credited to my account

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Question: My cash withdrawl has the wrong rate of exchange.

I think when I withdrew money when out of country the exchange rate was wrong.

A payment shows up on the app that I never made.

I got double charged from something, what can I do?

My credit card was just denied for top up! Can you tell me why this happened and what's going on?

Can I apply for one of your cards if I live in the EU?

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

How long before I can see that my cash withdrawal has taken place?

I got a card, how do I get it in the app?

Where is the option to top up with a cheque?

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Question: I think when I withdrew money when out of country the exchange rate was wrong.

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

am afraid someone may have gained access to the info on my card.

my card payment has been declined, do you know why?

I no longer have my phone with the app, what should I do?

Are you able to guide me to my card's location?

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

Is it normal to be charged an extra fee when paying with my card?

Are there discounts for frequent currency exchanges?

Where do I find how to top off with a check?

Why, when paying with the card, was I charged an extra fee?

For what reason did my top-up get cancelled?

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Question: Why is the exchange rate different than expected on my transaction?

I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!

I was not able to use the ATM to get cash

hello I have lost my phone and I'm worried someone's going to steal money from me

If I have a credit card with you how I get set up to link to it?

I want to return an item for a refund can I do that?

A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?

I did not receive the right amount of cash.

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Question: You applied the wrong exchange rate while I was traveling outside the country.

what is the exchange rate for foreign ATMs

How do I find the refund on my statement?

My card is about to expire. Do I have to go to a branch to order a new card?

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

Which card would I get, Visa or Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I got cash I believe that the exchange rate was wrong

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

I can't recognise this Direct Debit payment.

I was doing a transfer and received a "decline" message.

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

I have a payment I didnt make on my account

There is a Direct Debit that looks suspicious.

Why do I have a transaction showing up more than once?

I made a top up yesterday but it's still pending.

Are there any top-up limits that I must follow?

My new card isn't here and it was issued a week ago.

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Question: This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.

The rate applied to my foreign currency at an ATM was incorrect.

How fast can I transfer something from China?

I need to exchange a currency - can I do that here?

i didnt make these transactions, i think my card details might be stolen

What I topped up was reverted by the app.

What is going on with it saying my card payment was declined?

Was I charged more than I should of been for a currency exchange?

Can I get a full list of instructions for identity checks?

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Question: Do you offer free ATM withdrawals of ones hometown currency while on holiday?

Why can't I see my funds after I topped up?

My foreign currency exchange has been applied incorrectly.

It's requiring me to verify my identity?

I deposited a cheque but the cash hasn't arrived yet

Is it possible to reactivate the card I thought I lost but found this morning in my jacket?

Will you accept my salary if it's in another currency?

what is the age limit for opening a new account

I want to see what this fee is on my card payment.

There is a pending transaction on my account, what does this mean?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I got cash, the exchange rate applied was wrong.

How did you arrive at the rate of exchange? I thought that I would get more cash.

Is it possible for me to top up with Google Pay?

How much does it cost for additional cards?

Is it possible for me to top up with cash?

Can I transfer money using a different currency?

Can I transfer money to my account with the app?

What do you need my identity details for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?

The exchange rate for me was wrong when I was abroad.

Did you deactivate my card it's not working anymore

Who do I contact if there is a direct debit that I did not create.

I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?

Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?

Are there specific ATM's I can use with this card?

I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.

For what reason is my transfer still pending now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got cash and the exchange rate should have been different than it ended up being.

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

i need a refund right away but the funds aren't available in my account

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

I can not find my phone or it has been stolen.

I want to activate my card, how do I do it?

The exchange rate used on your app is really bad. I'm considering closing my account because of it.

What are the places that you deliver cards to?

How many active transactions can I make with a disposable card?

I can't get the top-up to work! What's going on here.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate for me was wrong when I was abroad.

the exchange rate was different than expected

Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

how long does it take for a transfer to arrive

Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.

Purchases I did not make are appearing in my bank statement?

How long does it take for a transfer to be in my account?

What is the process for activating my new card?

I didn't initiate a direct debit that I see on my account

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Question: I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

Using international ATMs messes up the exchange rate.

What fiat currencies do you allow exchange with?

I'd like to know what the foreign exchange rate will be.

My purchase used the wrong exchange rate

Please inform me how to get a new card as mine is about to expire.

I live in Germany. Is that one of the countries you are in? What other countries are you in?

My account isn't showing a transfer I made.

There was a limited amount of money available at the time of my transaction.

The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.

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Question: After I got my cash, I found out my exchange rate was wrong.

I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.

Why have I been charged a fee for cash withdrawal?

Why is my transfer pending when I already made it?

I have the funds, why can I not use my top-up?

Why are you charging me for ATM withdrawal? It has always been free before.

If I get a transfer from Europe, how long until it is in my account?

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Question: How do you figure out the exchange rate? Can you explain why I got less money than expected?

I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.

What to do if my physical card is not working?

What are ways to test why my card might not be working?

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

How much does it cost for additional cards?

I have my card now how do I activate it?

I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?

Will I be charged to top off my account?

Are there restrictions on disposable virtual cards?

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Question: I tried to use the ATM with foreign currency. The conversion rate applied was wrong.

what is the exchange rate for foreign ATMs

I recently reported my card as missing/lost, and I just found it. Can I still use it?

There was a fee charged when I paid with my card.

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

I submitted a transaction but it was for the incorrect account.

I usually don't get charged for transfers, why was I this month?

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Question: how come when i got cash the exchange rate was different than it should be

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

Am I allowed to transfer money to a beneficiary?

I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

Where can I find the auto-top up feature?

Explain the extra fee on my card when paying.

How come I can see an extra charge for my transfer?

Is there a charge for exchanging foreign currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.

the exchange rate I got for cash was wrong

why have I got a pending transfer? I'm confused!!

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Whats the maximum disposable virtual cards?

Can you explain why my Google Pay Top isn't working?

A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.

Will I be fined for topping up by transfer?

What do I need to do to link my new card for my account?

The refund on my account hasn't shown up

What do I do if I think someone has used my card?

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Question: I was using foreign currency at an ATM, but the rate was typed in wrong.

I'm unhappy with the exchange rate your cash transactions.

My card is expiring so how fast can I get a new one and how much will it be?

How much are you going to charge me if I top up my US card?

I travel a lot, can I get a bulk currency exchange discount?

What payment methods are used to top up?

My top-up seems to be pending for a long time?

I tried to withdraw some funds from my card, but was declined. How can I get my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wasn't applied the correct exchange rate when getting cash

I didn't receive the correct amount of cash when I exchanged it overseas.

Is there a reason behind why my transfer did not work?

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.

I got charged twice for the same payment. Please removed the pending payment. Thank you.

I see in the app some cash was withdrawn, but it's not mine.

The app shows a withdrawal that I did not make or authorize.

I deposited cash into my account, why do I not see it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

How much is the charge to top up via credit card?

I would like to know why a withdraw I made for some cash shows up as pending.

I made a bank transfer but it doesn't seem to have gone through?

What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.

Are there any fees to get additional cards?

Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The rate applied to my foreign currency at an ATM was incorrect.

Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.

Will my new card work outside of the EU?

Where are the ATMs that accept this card?

When can I use money sent to my account?

What do I need to do to get my new card which I have requested 2 weeks ago?

I got some cash but it wasn't the right amount.

Are cards available to those outside of the UK?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.

Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.

i have been trying to top up my account with a check but it won't work

Why do you need to know so much about me for my account?

Is there a problem that makes my payments show pending?

Where do I go to edit my personal details on my account?

I need to know where do my funds come from

Are there any limits if I use these virtual cards?

There was a charge applied when I used my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what are the exchange rates for getting cash

The cash withdrawal I took seems to be off. The exchange rate is wrong.

How much is it to send out additional cards?

I am not recognizing a debit payment from my account.

What do I do if I have been charged twice?

What should I do if my card payment was cancelled?

I withdrew cash but it still shows as pending?

Can you tell me why a cheque deposit isn't showing in my balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

I think that the exchange rate for the withdrawal of my cash is not right.

Why do you need so much information about my identity?

Can I use my American Express card to add money into my account?

The exchange rate was incorrect for this item I bought.

How can I transfer money using my credit card?

Do you also have this extra fee on your statement?

I see a reverted payment on my account. Why has this happened?

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe my exchange rate is incorrect

My wallet isn't showing my top-up, did I do something wrong?

Something is wrong, my top-up is gone and I don't know what happened to my money.

I am dissatisfied, I would like to close my account.

Help me use American Express to add money to the account.

I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.

So, my transfer is showing as pending, when will it actually go through?

Can I get a Visa instead of a MasterCard?

How does a US resident go about acquiring a new card?

Do I need to order a new card if mine is expiring?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: You've incorrectly calculated the exchange rate for my cash withdrawal

Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.

I think my card is broken or something. I tried using it and it wouldn't go through, please help.

Can you help me transfer funds from another bank account to this account?

My money I had was gone and I could not get gas!

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

I need assistance with activating my new card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.

I noticed the exchange rate for cash withdrawal isn't right.

I left my phone at the hotel I was staying at so I can't use the app!

My statement shows different transaction times.

How do you decide what the exchange rates are?

I was charged an extra pound for no reason. Why is that?

I got charged twice with a duplicate card. How do I resolve this?

Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?

My card couldn't complete a transfer, why?

My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?

My top-up seems to be pending for a long time?

My transfer was wrong, are you able to stop it before it goes through please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?

I think the exchange rate was incorrect.

Can i make several disposable cardsper day?

What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.

How can I obtain a disposable virtual card?

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

How can I receive my salary in another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.

The exchange rate was wrong in the foreign country I got cash in.

My transfer was declined. Why did this happen?

I got a message saying I made a withdrawal from the bank machine, but I did not.

I need a number of disposable cards everyday.

Will be Apple Watch be able to let me top up?

How to a go about ordering a disposable virtual card?

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.

I received a different amount of cash than what I entered.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.

The cash withdrawal I took seems to be off. The exchange rate is wrong.

If I were to do a transfer, what is the rate for that?

I am not happy with your service and request that my account be terminated!

What are my options for holding money in multiple currencies?

How do I contact customer support about my declined transfer?

I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How did you arrive at the rate of exchange? I thought that I would get more cash.

Is there a limit to how much I can top-up?

Which flat currencies can I use from you?

What are the currency types that I can keep money in.

I received my salary in the wrong currency. How do I change this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't think the exchange rate was right.

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

I'm due a refund and it is not on my statement.

I have a transaction showing up more than once.

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

I have lost my phone or it has been stolen.

How do you decide what the exchange rates are?

My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: While abroad I got cash, and a wrong exchange rate was applied.

I didn't receive the correct amount of cash when I exchanged it overseas.

You advertise no fee when paying with a card then my statement shows a fee.

On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

What happens if the ATM gives me the wrong amount of money?

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.

I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate was wrong?

I exchanged cash when traveling and the rate was incorrect.

You advertise no fee when paying with a card then my statement shows a fee.

I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.

Do you have any card fees if I want to add money using an international card?

I want to cancel a transfer I just made.

Help!  There is a cash withdrawl on the account that I didn't make!

On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

The rate applied to my purchase in a foreign currency was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think that the exchange rate for the withdrawal of my cash is not right.

the exchange rate for my withdrawal is wrong

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

Why wouldn't my contactless work for the metro?

I would like to link my card to my account.

Apple pay is not accepting my American Express card, can you assist me with this problem?

When will my deposit post to my account?

What is going on with it saying my card payment was declined?

Why would my beneficiary not be allowed?

I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My exchange rate is wrong when I get cash.

I got money overseas and the exchange rate was wrong

How can I use my credit card to transfer money?

What are the charges for topping up US card?

i'm not satisfied with the services and no longer want to be a customer

Are there fees for adding money with an International card?

The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.

There are duplicate transactions on my account

I made a transfer and was charged extra. Why?

So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?

How do I contact customer support about my declined transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think the exchange rate was incorrect.

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

Will you guys charge me for topping up by transfer?

I have been waiting for my top-up to complete and it still hasn't gone through.

How much will it be in order to pay with a bank transfer using SEPA?

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

I need to know why a money transfer is available.

I need a new card to replace an expired one. Will it cost anything, and how soon?

I'd like to know what the foreign exchange rate will be.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't receive the correct amount of cash when I exchanged it overseas.

the exchange rate was different than expected

how do i get a refund for a direct debit payment i didn't make

This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.

I got a transfer fail message, but no explanation of why-- what happened?

The app is showing a direct debit payment that I never made

i tried to transfer cryptocurrency into my account but was denied

Will there be a fee if I receive a SEPA transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't receive the correct exchange rate when I got cash.

I think the exchange rate for my for my cash withdrawal is wrong

Can you make sure I get a MasterCard and not a Visa?

Is there a limit to using a disposable virtual card?

Which part of the app do I order virtual cards from?

I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

Why am I being charged to make cash withdrawals? I thought they were supposed to be free!

Why is the exchange rate terrible?  That can't be close to the actual interbank rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need an accurate exchange rate, when I make my withdrawals.

The cash withdrawal I took seems to be off. The exchange rate is wrong.

I accidentally left my phone at the hotel so now I'm not able to use the app.

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

My PIN was entered wrong and now I am blocked.  Please unblock.

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

A direct debit appears in the app but I didn't authorize it.

Why isn't the transfer I made to a friend showing?

My refund isn't showing up on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my exchange rate change?

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

The app is having trouble verifying my identity.

I want my card frozen right away. Money was taken out in an odd location I have never heard of.

How do I use bank transfer to top up my account?

I have a top-up that's still pending and wanted to know about it.

I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?

What should I do if someone else used my card?

There is a payment in the app that I did not approve

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I exchanged cash when traveling and the rate was incorrect.

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

Why do I have a transaction showing up more than once?

Please help me, there is a transaction in the incorrect account.

I'm interested in using fiat currencies, which do you support?

When I tried to pay in a store my card din't work

If I were to do a transfer, what is the rate for that?

I have been waiting for my top-up to complete and it still hasn't gone through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?

I noticed the exchange rate for cash withdrawal isn't right.

Online banking is not showing my cheque or cash deposit so the balance is incorrect.

Which locations can I withdraw money from?

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

Transfer unable to be completed, states 'declined'

my card was frozen due to putting in the wrong pin too much.  how many tries do i have

Will I be charged for topping up by transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can the exchange rate change while I am in the process of making a withdrawal?

I'm unhappy with the exchange rate your cash transactions.

How do I check to see why my card payment was declined?

Can someone please explain to me where my source of funds came from?

I haven't received my card yet, how long does it normally take?

In what way can I change my PIN and where do I need to be?

I'm not sure where my phone is.  Can someone else use the app?

Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.

I need another card for a member of my family. Is this possible? How soon can I get one?

Can I tell what business will take this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The cash abroad exchange rate is applied wrong.

The exchange rate was wrong in the foreign country I got cash in.

What should I do if I think someone stole my details and used my information to make some transactions?

Can I choose between Visa or MasterCard?

How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.

My salary comes in GBP can I change my options somewhere?

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

i needed money for a night out with the girls but i was declined, why?

I exchange currencies a lot.  Can I get a discount?

After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got money overseas and the exchange rate was wrong

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

Where would I find top up by cash deposit?

If my card is going to expire this month, do I need to order a new one?

I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?

What is the foreign exchange rate you will apply?

Is there a fee for sending out more cards?

Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?

I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?

Are there specific ATM's that I can draw money from?

My card is stuck in an ATM machine, how do I get it back quickly?

Do I have a limit to the number of top-ups per day?

What is the time period for money to be transferred?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: the exchange rate was different than expected

My rate is not right when I used my card in a different country's money.

Can I have a card even if I am not living in the UK?

I want to get rid of the account, and delete personal information .

How do I find the code needed in order to verify my top-up card?

If my cash withdrawal is still not showing, is something wrong?

I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got less cash because of the exchange rate.

what is the exchange rate for foreign ATMs

They is a payment I don't recognize on my statement.

I just bought an item and would like to stop payment can you tell me if the item has been sent yet?

Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.

What are the details of disposable card limitations?

There should be a cash withdrawal that I haven't seen yet.

I didn't see the money I added to my card.

Why would a transfer to a beneficiary not go through?

I want to get a Visa and Mastercard, is it possible to get both from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate for my withdrawal was wrong.

The exchange rate was wrong in the foreign country I got cash in.

I would like my money back for an item I purchased

The transfer to my account was not allowed.

Why did I get charged one pound seemingly randomly?

Do you charge extra for exchanging currencies?

I need to make a transfer from Europe, how many days does this take?

I need to make multiple disposable cards in a day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the correct exchange rate for getting cash

I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?

You promised no fees but now I've got one. What the hell!?

Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

My card must have used my card as there are some transactions that I haven't done myself..

Do you have any fees if I want to add money using an international card.

I know I'm getting a new card but would like know when I can expect to receive it.

Where is the option to top up with a cheque?

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!

I'm unhappy with the exchange rate your cash transactions.

Help my find the verification code on a top-up.

I have two of the same charges on my account!

Can I get a new pin number at any ATM using my card?

There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I was charged a different exchange rate than what was posted at the time.

the exchange rate for my withdrawal is wrong

My new card isn't here and it was issued a week ago.

Will my other US credit card be accepted?

What is the meaning of a pending payment?

Why has my account balance not changed after depositing a cheque?

This is not right, I was told I could take out cash at the ATM for free?

need to know if there is a maximum i can top up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me!  When I was abroad, the exchange rate was wrong.

When I was abroad the exchange rate for me was wrong.

Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?

Why hasn't a transaction I did to my friend arrived yet?

I am not seeing recent cash withdrawal on my account.

I bought an item and the exchange rate was wrong.

Can you explain why my payment was charged a fee?

Is there a way to tell where the money came from?

I need to change details about my personal account.

Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

Is there extra fees for making a withdraw in a different country at a cash machine.

I need to stop a transaction that I made.

I made a top up yesterday but it's still pending.

How do I check security settings using the app?

What fees do you charge for the standard card?

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

I am having trouble transferring money to a beneficiery.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

the exchange rate for my withdrawal is wrong

Who charged me a fee for paying by card?

What should I do if someone else used my card?

My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

There's a cash withdrawal on my account that I didn't make

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

For the identity verification, what do you need?

I just saw a fee on my account. When do these get charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed the exchange rate for cash withdrawal isn't right.

Is there extra fees for making a withdraw in a different country at a cash machine.

Why am I being charged to make cash withdrawals? I thought they were supposed to be free!

My phone was taken yesterday, is there something that I need to do?

I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?

I have a new card and I need to activate it.

Which cash machines will allow me to change my PIN?

Shopping on line I was declined when trying to buy something.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed my exchange rate was incorrect when I got cash.

I am reluctant to use ATMs international because I don't get an accurate exchange rate

Where do you need to live to receive card

What's the expected wait time to recieve my new card?

My transfer failed to process correctly. Is there a reason this would happen?

So, my transfer is showing as pending, when will it actually go through?

can you tell me why my card was declined?

There's a possibility that my card was compromised.

How much more do you charge for currency exchange?

Why would I get a decline message in a transfer?

Will I be charged a fee to top up using a debit or credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I received my cash, the exchange rate was wrong.

The cash withdrawal I took seems to be off. The exchange rate is wrong.

What forms of ID do you need for identity verification?

I don't think the transaction has gone through, so can I cancel a transfer?

Do you have to be in the UK to get a card?

I did a transfer and I was charged a fee that shouldn't be there!

I just did a money transaction but its not showing they received it

What is the Top up rate charge for using a card in the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is going on with my cash withdrawal? the exchange rate is wrong

I think the exchange rate for my for my cash withdrawal is wrong

My payment has been declined!! What's going on, I thought everything was alright and working well?

How long does a check take to show up in the account balance?

What was the extra charge for using my card?

For my account, how do I transfer money in?

Help me figure out why my transfer was declined

How much does it cost to exchange my balance into a foreign currency?

If I need delivery on a certain day, is that something that could be accommodated?

I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I only receive this much currency?

My rate is not right when I used my card in a different country's money.

I do not think the pop up went through yet.

How many transactions can I do with a disposable card?

What is the reason that my top-up is still pending?

What proof do you need for my identification?

A fee came along with me paying with card

When will my deposit from this morning show up?

My account isn't showing a transfer I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?

Will my card work at all merchant locations?

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

let me know how many disposable cards I can have?

I would like to activate my card what do I need to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: the exchange rate I got for cash was wrong

When I was abroad the exchange rate for me was wrong.

My daughter need a card from this account. Is that possible?

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

When can I expect a transfer from Europe to go through?

What do I have to do to get the contactless to work?

I haven't received my transfer funds yet, where are they?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there extra fees for making a withdraw in a different country at a cash machine.

I think the exchange rate for my for my cash withdrawal is wrong

Why can I not transfer money into my account?

Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?

Why did I get charged for withdrawing cash?

I tried withdrawing but my cash is not showing up?

My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?

There is a payment with my card which i definitely did not do.

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

What is necessary for the identity verification?

My card is not able to be activated how do I get it to work?

Is my account able to be topped up by my friends?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I was abroad the exchange rate for me was wrong.

My rate is not right when I used my card in a different country's money.

How do I switch to a different currency?

Why isn't my refund shown on my statement?

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

Why hasn't my son received the transfer I sent to him earlier?

A transaction to a friend still hasn't shown up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm unhappy with the exchange rate your cash transactions.

I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.

I tried to transfer some money and it hasn't done it yet - what's going on?

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

Can I have multiple currencies in my account?

What do I do if my disposable virtual card doesn't work?

Could you please help me figure out why the seller has not received their money after I sent it.

How long will it take to urgently transfer something to China?

Do you have any options to top up with a cheque on my account?

A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the exchange rate for foreign ATMs

The exchange rate was wrong in the foreign country I got cash in.

I don't have a way to prove my identity.

From what countries can I use an account?

Can you send me more cards for my account?

I am wanting to refill my card, is there a charge?

I've been waiting since Friday, where is my money?

After purchasing an item I noticed the exchange rate was incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am reluctant to use ATMs international because I don't get an accurate exchange rate

I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

What are the charges for recieving SEPA transfers?

I want to add money automatically when I travel.

Do i have to wait to get the pin or can i set up a pin

I received a different amount of cash than what I entered.

This company is bad, delete my account now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

The exchange rate was wrong in the foreign country I got cash in.

I cannot tell what my top up currently is.

I'm not sure how to complete the identity checks process.

I will be traveling.  Can I add money automatically?

How can I access my account when I have lost my phone?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.

There is a debit transaction on my statement that I did not make

What apps can I use to top up my account?

From what countries can I use an account?

Why is the payment showing as pending from things I bought this morning?

I have to make several disposable cards per day.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The exchange rate was wrong in the foreign country I got cash in.

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

Can you tell me where  can change my PIN?

Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Using international ATMs messes up the exchange rate.

The cash withdrawal I took seems to be off. The exchange rate is wrong.

i want to get my salary deposited as pesos?

Show me how can my friends top up my account.

I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.

How do I request a disposable virtual card?

If I exchange currencies on a regular basis, is there a discount?

Why do I have a transaction showing multiple times?

Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: the exchange rate for my withdrawal is wrong

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

I want to cancel my card. I think someone else is using it.

This debit is not my transcation. How do I get my money out back?

What are the policies of disposable cards?

Why can't I transfer money to a beneficiery?

How long does transfer from the US take?

How old do kids have to be to open an account?

If I ordered my new card last week, how much longer should I wait to receive it?

I am having trouble finding the top-up card verification code.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!

I think the exchange rate for my for my cash withdrawal is wrong

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

Questionable transactions on my account.

I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.

There's a payment with my card that I definitely didn't do myself, never seen that name before.

I was charge a fee that I wasn't told about

Is there a way to use a cheque to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

I requested a refund but am unable to see it in my account. Why is that?

I think there has been a mistake with my transfer

My card payment says pending and it hasn't changed

I would like to know where the funds are at.

I'd like to use my American Express to place money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Whats wrong with my currency exchange?

The cash withdrawal I took seems to be off. The exchange rate is wrong.

I can't find how to top up my account with a check.  Where is that?

I need to add a serious amount of cash to my card, how do I do that?

How long will it take to verify my account?

I have no idea why there is a dollar that has been charged to my account.

I only made one transaction at this place, but it's appearing multiple times.

What can you tell me about the card PIN?

How can I get my Google pay top up to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My rate is not right when I used my card in a different country's money.

The cash withdrawal I took seems to be off. The exchange rate is wrong.

If my funds are running low, will the app top up automatically?

Where do I find the verification code for the card I'm topping up?

How do I switch to a different currency?

Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.

where is the code for verifying the top up card?

I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?

My top-up is taking a very long time to complete.

Can I be charged for exchanging foreign currency?

I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?

I was told I would be getting a refund but I have yet to see it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The cash withdrawal I took seems to be off. The exchange rate is wrong.

I think the exchange rate for my for my cash withdrawal is wrong

Do you charge extra for duplicate cards?

How many disposable virtual cards can you have?

There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.

What payment methods are used to top up?

Will you assess me more fees if I top up with an international card?

Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?

How would my friend be able to send me money?

Do you offer disposable virtual cards too?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think the exchange rate for my for my cash withdrawal is wrong

I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?

I already have a card and want to link it

Why have I been charged a fee for transferring money?

What is the process for setting up and account for my child?

Its been several days and my cash withdrawal is still pending. Why?

Is there a fee to top up a US card using a debit or credit card?

How can I find out about an extra fee on my statement?

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.

I'd prefer to use my American Express when putting funds into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the process to create a disposable virtual card?

Can you tell me what are disposable cards for?

What may be the reason that my transfer did not go through?

Help me delete my account.  I am not satisfied with the service.

When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.

What are all the fiat currencies that are supported for both exchange and holding?

I wasn't charged the correct exchange rate for an item I purchased.

Tell me why my balance did not change when I tranferred cash.

I deactivated my card but would like to reactivate it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a disposable virtual card. Please tell me how to order one.

What are the benefits of a disposable card?

I do not recognize a direct debit payment that I see on my app

How do I go about getting an actual card?

How long will it take the money to appear in my account?

Where are my funds? I topped off my car but it didn't seem to complete.

Do you have any fees if I want to add money using an international card.

It's only been a few weeks my my top-up got cancelled

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would I need a disposable card?

Can you tell me what are disposable cards for?

How many purchases can I make with one disposable card?

Now that I have my card, how do I connect it to the app?

Am I gonna be charged for sending out more cards?

Why hasn't my friend's transaction arrive yet?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

My google top-up pay is not going through

I notice there's a pending payment on my card.

I think my phone was stolen. What can I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can disposable cards be used?

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

I need assistance addressing a direct debit that I did not do myself.

My card was used without my permission, what do I do?

Please tell me why the same transaction is showing up on my account more than once.

In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?

I am looking to transfer some money from my other bank account into this one.

Why do I have duplicate transactions for one purchase?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can you use the disposable cards for?

How come I didn't get a virtual card yet?

Do you charge extra for topping up with a debit or credit card?

What  is the verification process for a top up card?

If I need to make an exchange from USD to GBP, how can I do so in the app?

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

Do the disposable cards have restrictions?

My card has been pending for a while, what should I do?

How long will it take for me to get my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain how I use the disposable cards?

Please can i get a disposable virtual card as well?

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.

How can I cancel a transaction to a wrong account?

Why did I only get $20 now the full amount I wanted?

What does my daughter need to open an account?

Is it possible to purchase more physical cards with my account?

I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?

If my phone was stolen, do I need to do anything?

The ATM didn't give me the amount I asked for

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I receive a disposable virtual card?

I want a virtual card that is disposable

Will there be a charge for sending out more cards?

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

I don't recognize this debit transaction in my billing statement?

Why is the exchange rate on my card payment different than I expected?

I added money to the card but the transaction didn't go through

Can I have my account add money automatically in certain intervals?

I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?

I made a card payment, but it has been declined?

Why has my account balance not changed after depositing a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I use disposable cards?

Do you have the option for a disposable virtual card?

How long does it take for a purchase to go from pending to authorised?

Which fiat currencies can I use through this app?

I only have a card from the US is that okay?

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

My address details have changed and I want to update them

I transfered my balance a while back.  Why doesn't my account reflect this?

I need multiple cards per day, and they all have to be disposable.

Is it possible to dispute a debit payment from a couple of months ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will you be taking orders for disposable virtual cards?

Why is there a direct debit fee in the App when I didn't do it?

Is something wrong with my account, my balance didn't change after I transferred some money

I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.

There is a payment in the app that I did not approve

Where in the European Union can I get a card?

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?

My credit card transaction was declined for a loan payment.  Can you tell me why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me about disposable cards.

Please explain how disposable virtual card work.

Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.

I think my card has been compromised in some way.

Why isn't the transfer I made to a friend showing?

I was unable to transfer money to a beneficiary.

If I need to transfer something quick from China, how long does that take?

Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.

I need a Visa and a Mastercard from you.

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

My mother deposited a cheque into my account last week, why is it still not showing up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who can purchase a disposable virtual card?

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

How long do transfers take to show up in my account?

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.

Could you assist me in finding my lost card?

There is a payment in the app that I did not approve

What time will a transfer from the US take?

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I obtain a disposable virtual card?

How do I create a disposable virtual card?

Why did I get charged twice for the same thing

I tried to do a transfer and it's saying it declined.

I've been trying to do a transfer multiple times and have failed? Is the system down?

I found a charge on my debit that I did not make.

Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?

I do not have the information to verify my identify.

I need to set up an account for my daughter, how would I do that?

Do you have any fees if I want to add money using an international card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a disposable virtual card, how do I do that?

disposable virtual card can be ordered where?

How do I get refills to my card when I'm traveling?

What does it mean if my cash withdrawal is pending?

My PIN can't access my card, can you help?.

Even though I made a cash deposit, I am not seeing it in my account.

My account shows a direct debit charge that I have never seen before

do i need to add money before i order a card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.

In what way can I use the disposable cards?

I didn't do a payment and I have it now.

Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.

How do I go about transferring money into my bank account?

How do I get my card back quickly from a bank machine that it?

Can you walk me through how I can edit some of my personal information?

Why is my card being declined when I try to do a top-up? How can this be immediately resolved?

Why do I have two charges It should only be one charge?

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get a disposable virtual card?

Can you provide me a disposable virtual card?

Explain the activation method for this card

For the identity verification, what do you need?

Visa and Mastercard can both be received from you?

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

There are automatic debits on my account that I did not make.

I can't find my card!  What should I do?

I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please can i get a disposable virtual card as well?

Can you help me get a disposable virtual card?

While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?

What ID do I need to verify my identity?

What flat currencies do you support for holding and exchange?

I tried to top up my account and it didn't work

Can my PIN changed remotely without visiting a bank?

I think my account has been hacked there are charges on there I don't recognize.

Help, the ATM didn't give me all the money I requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i get a virtual card online

I want to open an account for my children

I lost my card and need a new one, will it cost me?

I need to know where my funds come from.

I had to pay a pound more than I anticipated!

There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.

Where did this extra €1 fee on my statement come from?

What do I do if i accidentally broke my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you have the option for a disposable virtual card?

How can I get a virtual card for a one-time transaction?

I submitted a transaction but it was for the incorrect account.

How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.

What happened to my Top-Up? It's not reflected.

Can I use a different bank ATM than my own?

How can I fix my bank transfer to show up on my bank account?

Can you please explain why I was charged an extra fee for my transfer?

Where can I find my PIN? I haven't gotten it yet.

What would II do if I wanted to activate my new card

Is there any way to see my card in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the disposable cards for?

Can you tell me where to go to get a disposable virtual card?

is it possible to get a refund for something I purchased?

I want to add money to my international card, so are there any fees charged to do this?

Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.

Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.

Why isn't my balance updating?  I did a bank transfer and it isn't current.

Do I have to go to an actual bank to change my PIN?

How can I choose between Visa and Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I do with a disposable virtual card?

I'm checking the app and I see a payment that's not mine.

Explain why my top up has been reverted please.

My phone was stolen, what should I do first?

Can I change my PIN without going to a bank?

why verify the top up? it doesnt make sense

I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?

How do I open an account for my children?

new customer and filling gas for the first time today, not working,

I didn't withdraw cash but I see that transaction on my app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get a virtual card for a one-time transaction?

Will you tell me how I am supposed to use the disposable cards?

can you tell me why my card was declined?

I got cash abroad and need to check the exchange rate

I had to pay money for paying with my card.

What documents do I need to validate my identity?

Can my PIN be changed in any cash machine?

How does it work when I transfer money into my account?

Does the app allow for exchanges between currencies?

Help me use American Express to add money to the account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any disposable virtual cards?

The disposable cards - what are they for?

Why is it taking so long to update my balance transfer?

I was trying to top up my account and it isn't working

Can I use this app to exchange between dollars and pounds?

What is the cost for currency exchanges?

Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message

I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.

I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a disposable virtual card as well?

What are the benefits of a disposable card?

I want to get a Visa and Mastercard, is it possible to get both from you?

If my PIN number is rejected, how do I solve it?

Why is my withdrawal from the ATM still showing as pending?

I bought something and received it, but the payment went back to my account. Is the seller okay?

What could possibly be the cause of my failed transfer?

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

Are there any express fees if i want my new card faster?

Please tell me why I am having problems transferring to a beneficiary.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me more about getting a virtual disposable card.

How do I know if i need a disposable card?

Why isn't my disposable virtual card working?

How much will it be in order to pay with a bank transfer using SEPA?

How can I find out about an extra fee on my statement?

The wrong exchange rate was used when I purchased an item.

Why am I not able to withdraw cash from this ATM?

can you tell me where to find the top-up verification code?

Why do I have an unexpected fee on my bill?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The disposable cards - what are they for?

Please tell me how disposable virtual cards work?

I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?

My cash transaction isn't showing on my receipt

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

Will I see the transfer in my account within the week?

When will my transfer from the US get here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why use a disposable card?

Am I able to order a disposable virtual card?

If I don't have much money in the account can I auto top-up?

I cannot find my refund on my statement.

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

Are there any restrictions on the disposable cards?

I have a transaction showing multiple times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there virtual disposable cards?

What is the procedure for depositing a virtual card

I'm confused as to why my transfer is still listed as pending on the website.

I used an ATM and wanted to know why I was charged an extra fee.

Do you know the process how to activate my card?

How much extra will I be charged for exchanging foreign currency?

Can my account have different types of currency in it.

Your company is lame. Shut down all my account services right now.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a disposable virtual card?

Please send me a disposable virtual card.

Why do you keep declining my payment?I tried several times already with this card and it is just not working.

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

i want to get my salary deposited as pesos?

Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

How do I go about topping up with Google Pay?

How do you determine your exchange rates?

It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!

You did not give me the correct exchange rate for an item that I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I create a disposable virtual card?

Can you tell me what are disposable cards for?

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

What does it mean when a transfer is "pending"?

What steps do I need to do to delete my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to use this app with a disposable virtual card?

Cash withdrawal has been pending, why is it so?

Can I track the card that was just sent to me?

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

what is this charge i didnt do it what can i do

What's taking so long for this payment to go through?

The item i bought exchanged rate was incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How does a disposable virtual card work?

How can I go about getting a disposable virtual card?

I do not know why I was charged for the $1 transaction.

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

I had to pay a pound more than I anticipated!

I need quickly transfer something from China. About how long will it take?

What is the estimated wait time on a US transfer into my account?

What do you need my identity details for?

If my funds are running low, will the app top up automatically?

How soon will my balance be updated to reflect my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the uses for disposable cards?

Please tell me how disposable virtual cards work?

Someone has taken my phone from my hotel room!

A direct debit payment I didn't do shows in my app

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

Explain to me why a transfer would be declined.

What do you need for the identity verification

I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.

I just got my new card.  How can I activate it?

How come I got blocked for entering wrong pins?

What types of fiduciary currencies are supported for tenure and exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do I get a disposable virtual card?

Please tell me how disposable virtual cards work?

So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?

I do not understand what this particular direct debit is ?

Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?

My refund has not shown up in my account.   Where is it?

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

I've tried many times to make a payment, but it's not going through.  What's wrong?

I didn't receive the amount of cash I requested for the ATM.

How can I trade currencies with this app?

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please send me a disposable virtual card.

I want to cancel a transfer I just made.

Can a credit card be used to transfer money?

I think I got charged twice for the same thing

My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?

What if I need to use GBP instead of USD?

I would like to use one of my cards for a family member. Is that allowed?

This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money

There is a withdrawal in my account I didn't make.

I got charged twice for the same payment. Please removed the pending payment. Thank you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I use the disposable cards?

Is it possible to get a disposable virtual card as well?

What do I do if my payment was reverted?

I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.

How do I get a refund for something I bought?

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.

Can I have a tangible form of my virtual card.

I need to transfer some money, can I use my credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you use disposable cards on?

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?

i am not a premium customer but i want a virtual card, how do i get it

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

Why doesn't the person I sent money to see that transfer yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain how disposable virtual card work.

Is there any way i get a disposable virtual card as well?

There is a card payment that I'm not recognizing.

What is the youngest age for an account?

I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

How do I change the details in my account?

I got charged twice for the same payment. Please removed the pending payment. Thank you.

There has been an unusual withdrawal from my account, can you help?

Is it possible to go ahead and log in, although I have not been confirmed yet?

Instruction: Given an online banking query, retrieve another query with the same intent