Question: Why has my top-up failed?

I requested a refund but am unable to see it in my account. Why is that?

My balance is not what I thought it was following an ATM withdrawal

My disposable virtual card wouldn't process my payment?

In the app I see a direct debit that I don't recognize.

I know there's money in my account, why did my account decline me?

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

The ATM didn't give me what I asked for but my balance says it did

I would like to activate my card what do I need to do?

Somebody used my card without my knowledge!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to top-up, why didn't it work?

I'm confused as to why my top-up did not go through.

There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.

The payment on my card shows as pending.

My friend deposited $100 into my account, but it is not showing up!

Can you please assist on my item that needs to be refunded?

When shipped to the US how long is delivery time?

How do I go about getting an actual card?

Please help, the atm swallowed my card, what do I do?

Why is it taking so long for a transfer to complete!

I am looking to get a Visa credit card, what must I do to achieve this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there a way to fix my top up

I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?

Is there a fee for topping up by charge card?

Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.

I would like to have a physical card to carry around and use. How can I get one?

How long does a transfer transaction take?

What was the extra charge for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my top-up been denied?

Why was I unable to finish this transfer?

I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?

my exchange rate looks wrong for my last payment

How long should it take for my top-up to finish? I've been waiting a while.

How can I check if I have received a refund if it is not yet on my statement?

What physical locations can I use cash to top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain why my top-up didn't go through.

I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?

Will I be charged for a top off transfer?

Can I choose between Mastercard and Visa?

What do I do to verify my source of funds?

Will my money be of equal value when I travel abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?

I need information explaining why my top-up failed to go through

My card was supposed to arrive, but hasn't?

What should I do if I think there are unauthorized transactions?

Why was I not able to take cash from the ATM?

I'm interested in using fiat currencies, which do you support?

Can you tell me where to find top up by cash deposit?

Can I use this app to exchange between dollars and pounds?

Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The top up failed

I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.

What do I need to do to correct this failed transfer?

I have a top up card. Where is the verification code?

the transfer went through but now it has been pending for quite a while. i need this to go through already

The rate of exchange for my cash withdrawal is wrong.

I need to refund my item, can you please help?

I think I was charged a different exchange rate than what was posted at the time.

Help my find the verification code on a top-up.

Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!

What is going on with it saying my card payment was declined?

I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?

It is listed in my app that I made a payment which I did not actually make

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?

How long will my ATM withdrawal be pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I topped up my card but the app rejected it.

Can I tell if my top off didn't work?  It doesn't seem to have.

My top up card needs verification and I don't know how to do it

I bought an item then noticed the exchange rate was wrong.

How long does a transfer from the US take?

Can I still use my account without verifying my identity?

Where can I located the auto-top up option?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up is not working

I require verification of my source of funds.

There is a repeat charge for the same item

Please tell me how the exchange rate is determined. I was expecting more money for the transaction.

Do you have a tracking number for the card I was sent?

How do I order a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm confused as to why my top-up did not go through.

What cards do you accept to top up my account?

What is the verification code for my top up card?

Can you elaborate on why I have an extra charge just for transferring?

Will I need a new card or can I put my old card back into the app?

It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?

Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

My card payment has been stuck on pending. What is the problem? It should have gone through by now.

Can another family member hold a card for this account in addition to mine?

Whats the maximum number of disposable cards that I can get?

I have a card payment that I don't recognize. What should I do?

My card was eaten by the cash machine what do I do?

I bought something and want the money refunded can I get some help with that?

When do i get charged a fee for using the card?

Can you please explain why my transfer failed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up didn't go through

I need information explaining why my top-up failed to go through

Why has my deposit in the ATM not cleared yet?

What's the process for topping up my card?

Why would my payment have been returned to my account?

I bought something and I take issue with the exchange rate applied.

Why was there a fee on my cash withdrawal?

What options do I have when topping up a US card?

Can I see the source of my available money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up was declined

The money is still in my account even though I already paid -- I don't understand what happened.

Is there a reason that my top-up is still pending?

I would like to change to a different currency.

I need to add a serious amount of cash to my card, how do I do that?

I use GBP for my salary deposits. Must I set this up somewhere?

Help me figure out how to link the new card.

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

my pin hasn't arrived in the post! How do I cancel it or get a new one?

How long will it take to transfer something from China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top-up was rejected

In a month, my card will reach its expiration date, am I required to request the next card?

There is a payment that is not mine in the App.

Are there any limits if I use these virtual cards?

Why can't I transfer to another account?

After I make a payment, how long will it be before it transitions from "pending" to complete?

How soon do cards arrive after I order them?

Why did I get charged a fee for my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What was the issue with my topping up?

What was the extra charge for withdrawing money?

If I want to send out more cards, do you charge extra for that?

I am interested in changing my personal details.

I want a virtual card that is disposable

I haven't received my virtual card yet, do yo know why?

I tried using my card, but it doesn't work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What if my top up didn't work?

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

Why is the ATM not allowing me to get cash?

There is a direct debit transaction that I did not authorize

I just pulled money out of the ATM and was charged a fee, WHy?

I paid with card and was charged a fee that shouldn't be there!

How do I fix a payment that was reverted

How can I receive verification for the source of my funds?

How do I know when my new card is going to arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need information explaining why my top-up failed to go through

At what age can my children use your service?

Why did my payment not go through why did it cancel?

is there a reason that my payment didnt go through

Please tell me why the same transaction is showing up on my account more than once.

I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.

I need some money transferred ASAP, how long does the process take?

my pin hasn't arrived in the post! How do I cancel it or get a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to top up my account and it didn't work

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?

What can I expect if I use bank transfer to top up my account?

My friend says he hasn't received my transaction

Can I top-up any amount I wish on any given day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?

Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.

How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.

I have a transaction showing multiple times.

I tried to make a purchase in the store but my card was declined.

Why do I have to pay extra for using my card?

The exchange rate used on your app is really bad. I'm considering closing my account because of it.

Please assist me in activating the card.

Would it be possible to open up an account for children?

Where did my deposit for my source of funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

I don't recognize a charge on my statement.

Why would my payment still show as pending?

can other people use the app to add money to my account

Why was I charged a fee for my card payment?

You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Problems with my top up

What do I do if my Google pay top up isn't working?

I no longer need AUD, I need GBP instead, how can I make this happen?

How long does it take for the transfer to go through?

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

is it possible to get a refund for something I purchased?

Can you tell me my code to get into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Looks like my top up failed.

Can I tell if my top off didn't work?  It doesn't seem to have.

Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?

Is there a fee associated with using foreign exchange ATMs?

I know I'm getting a new card but would like know when I can expect to receive it.

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

I just checked my account on the App and there is a payment on there that I did not make.

I need to change my last name on my account because I just got married.

I live in America, but I would like a card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I could not get a top-up to work, why?

If I top up by transfer, am I going to be charged?

Why did I get less cash than what I asked in the ATM?

I am being charged the wrong amount on my card.

What are the reasons why a card payment would be declined?

Can I top-up my card using a bank transfer.

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

A payment in my account was made by someone I don't know

Why do I see a random withdrawal in my app?

I would like to be assisted with the activation of my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?

I need help reapplying my top-up. It seems it isn't working.

Why won't the machine accept my card anymore?

I do not recongize a payment in my account.

Is there a limit to using a disposable virtual card?

I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?

I was not able to use the ATM to get cash

I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

What is the reason a transfer shows as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

I was charged multiple times for one transaction.

What types of cards and money do you accept?

Why do I have duplicate transactions for one purchase?

Will there be a charge when money is added to my account?

How do I sign up for a card if I'm in America?

The wrong exchange rate was used when I purchased an item.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would the app deny my top-up?

Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

When I topped up the app has seemed to reverted it.

How can I transfer money between accounts?

I didn't receive the correct amount of cash

I need to cancel a transaction on my debit card.

I haven't gotten my credit card in the mail.

why are all my identity details required

How can I open an account for my children?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?

Can I get a full list of instructions for identity checks?

I want to return an item for a refund can I do that?

What are the steps to finishing up with this account?

I do not like this, I made a simple transfer but I have an additional charge for doing so.

My card was declined at a restaurant today and I don't know what the problem is.

Why was my payment declined? I keep trying my card but it's not working.

Does it cost anyting to get my own card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There has been a red flag on my top up.

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

What to do if my physical card is not working?

What happens if I use my account and my identity verification hasn't finished?

Why was I charged a fee for my card payment?

I think someone is using my card without my permission!

Are there certain cards and currencies you support?

I was only given $20 when I tried to get $100

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just topped up, and the app denied it.

Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?

why and how soon do I have to have proof of identity to you?

What is the reason for my beneficiary to be disallowed?

I didn't want to make a transaction, I want to revert it

I need to know where I can withdraw money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up was denied

There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?

Are there any limits to were my card is accepted?

I made a card payment which is showing me pending.

What locations allow me to withdraw money?

for god sake, just delete my account i am sick of this

I no longer want this can i cancel my purchase?

What fiat currencies can I use for holding and exchanging?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm not sure if my pop-up went through.

how much does it cost to add money to my card

My pin needs unblocking, unblock it please?

Can I receive money in a different countries money?

Why is allowance not being given to my beneficiary?

Do I need to convert my currency from GBP before transferring?

Can you tell me why my top-up was canceled?

A transaction on my card shows as pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

Can I add funds directly from my Apple Watch?

My card shows a cash withdrawal I don't recognize.

What does it mean if it says that my payment is pending?

How do I know if I will get my card, or if it is lost?

I won't be pleased unless I get a Mastercard.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Top up keeps failing

What limits are there on the virtual cards?

I deposited a cheque but I don't see the funds in my account.

Why isn't a refund showing on my statement?

I sent payment with EU transfer and they still haven't received it. How long does it take?

I need Australian dollars instead of UK currency.

I got charged for with a fee for paying with my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My credit card did not go through. Can you see if it has insufficient funds?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

What happens if the ATM doesn't give the right amount of money?

Canceling my order is what I need to do right now.

Why do you need so much id info from me?

Why is my withdrawal from the ATM still showing as pending?

Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't add any more money.

I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.

I think the exchange rate on my card payment is incorrect.

Why is the pending status on my cash withdrawal taking so long?

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?

Is there a way to view the history on where my funds came from?

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

What happens if the ATM doesn't give the right amount of money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need help reapplying my top-up. It seems it isn't working.

Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

There's something wrong on my bill. A transfer fee should never have been added.

When is a payment I made with my card going to clear>

Why was there a fee with my cash withdrawal?

I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.

Is there a charge for topping up by card?

What is your shipping policies for cards?

Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my card being declined when I try to do a top-up? How can this be immediately resolved?

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

It looks like my card payment was sent back.

The correct amount of cash was not received.

I tried to withdraw cash, but got declined!

can other people use the app to add money to my account

Can I use my social security card as a form of identity?

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?

I didn't see the money I added to my card.

Why is it necessary to verify the top up?

My card was declined at a restaurant today and I don't know what the problem is.

Can I get some help to get me card activated?

How long will it take to have my card mailed to me?

I did a money transfer to my account and it is not showing there.

I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.

How can I tell if my top-up has been cancelled?

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

What is the greatest number of times that I can top-up?

Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't see the money I added to my card.

My credit card was just denied for top up! Can you tell me why this happened and what's going on?

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

What do I need to do to cancel a transaction?

When are you going to transfer the money?

How do I open an account for my children?

can I use my card before identity verification?

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

I tried to make a transfer, but it didn't work.

I made a cash withdrawal and was charged a fee incorrectly can you help with this?

Why was there an extra charge when I transferred money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to top-up but it got denied.

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

What is the process when my card is due to expire?

I purchased something abroad but the exchange rate is incorrect.

Please tell me how to get a card if I reside in the US.

I want to give a second card for this account to my daughter, would this be possible?

I am having trouble transferring money to a beneficiery.

My refund has not shown up on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think the top up failed

is it just visa or can i also use mastercard?

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

Needed gas, been delayed for half an hour.Please fix it!

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .

Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.

I was spending cash with my card and got a fee.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.

Someone besides me might be using my card.

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

How long will it take for my cash withdrawal to stop pending

I made a payment but the app gave the money back.

I used my card to top-up but the money is gone!

Why was the exchange rate so wrong when I bought something!

I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are you keeping my money from me by declining my card? What is going on?

How long does it take for a bank transfer to show on my balance?

A cash withdrawal has been done that I didn't do.

There are charges on my card that I haven't purchased.

I made a bank transfer and the balance hasn't updated yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my top up failed?

My credit card was just denied for top up! Can you tell me why this happened and what's going on?

Is there a charge for topping up by card?

How can I hold and exchange fiat currencies?

I want to cancel the transaction I made earlier

Why is my cash withdrawal still pending?

Why hasn't my friend received the money i sent them yet?

My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?

Someone stole my phone, what is my next step?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Looks like my top-up has been cancelled

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

Please tell me how I can get a virtual card.

How much is the charge to top up via credit card?

It's been a week since I ordered my card and it's not here. Please help?

My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.

I am having trouble finding the top-up card verification code.

I used foreign currency to buy something and I think the rate applied is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I tell if my top off didn't work?  It doesn't seem to have.

How can correct Top up with the app to work correctly?

I would like to transfer money from my checking account to my savings account.

What steps should I take before my card expires?

My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?

Why couldn't I transfer to a beneficiairy?

Can you tell me the ATMs I can use with my card?

Can I get a physical card for free, or is there a charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.

Is it possible for me to give my daughter a second card for this account?

My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

My refund has not arrived, and I am unsure why. Who do I contact?

How long does a transfer from the US take?

I deposited a cheque but I don't see the funds in my account.

How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.

What do I need to do to cancel a transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My credit card was just denied for top up! Can you tell me why this happened and what's going on?

There's a payment that isn't mine on my app

I am having trouble transferring money to a beneficiery.

Are there any express fees if i want my new card faster?

I see a direct debit transaction in my app that I didn't make.

I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

Can I add money automatically to my account while traveling?

If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

How many transactions can be made with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My money I added isn't on my card.

I added money but my top-up wasn't processed by the app.

Why would the app show a withdrawal that I did not make?

How do I delete my account? I am dissatisfied with the service.

I was charged a fee when withdrawing cash, can you explain why?

I changed the currency, but why is it costing more?

Who do I contact if there is a direct debit that I did not create.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The top-up did not go through.

There is a fee from a transfer that is not supposed to be here!

I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.

I have one of your cards, but I don't know how to link it.

I found my card! Can I link it back into the app?

I am not able to see the card PIN anywhere?

My card hasn't been working for even small transactions today.

My withdrawals were going smooth until I got declined today. What is going on?

I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?

I'm not certain my top-up went through yet.

Can you tell me why my transfer is failing and help resolve?

I wanna revert a transaction i did this morning.

How can I fix my bank transfer to show up on my bank account?

The exchange rate was messed up from the ATM

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

I couldnt transfer money from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can correct Top up with the app to work correctly?

I added money but my top-up wasn't processed by the app.

Can I change my PIN without being physically present?

Will the system automatically top up itself?

Why is my ATM cash withdrawal not working?

Could I get a mastercard if that's reasonable?

I just moved to the US how do I get a card?

How can I receive my salary in another currency?

My account is depleted. Can I transfer funds from another bank?

What is the process to link the new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

There's an extra fee on my statement, why is that?

What am I being charged an extra pound when I haven't bought something worth that much?

After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?

How long before a bank transfer shows up in the account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I added money but my top-up wasn't processed by the app.

Can you tell me where my funds come from?

How can I information on my limit for top-ups?

How long does it take to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Top-up is not working

Help, the ATM didn't give me all the money I requested

Why aren't my payment funds available to me?

This is not right, I was told I could take out cash at the ATM for free?

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

What number of transactions can i do with one disposable card?

How old do you need to be to use the banks services?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was trying to top-up and my credit card was declined. Can you tell me why?

My card is not able to be activated how do I get it to work?

Explain why a card payment would be cancelled?

Why isn't my cash deposit showing up in my account?

Please explain your exchange rate policy.

I don't have my mobile device and am unable to make the payment because I forgot my details.

Can you tell me why a refund I'm owed is not showing on my statement?

Hoe do i use my credit card to transfer money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe my top up has failed

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

I was charged a transfer fee, why is that?

Can I go ahead and use my account even though my identify hasn't been verified yet?

Why am I being asked to verify my identity?

What types of foreign money can be used with this service.?

Am I able to use my account if the identity verification is not complete?

What do I need in regards to identification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My top up isnt working

Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

Is there an age limit for opening an account?

Why isn't my balance reflecting a transfer I did?

There is  an extra 1£ charge on my app. Why did it charge me extra?

The app is showing a direct debit payment that I never made

I'm not happy with the services I'm getting with this company. Can you please delete my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my top-up has failed.

Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

I made a cash withdraw and it shows up as pending why is that?

Why is the check I deposited this morning not showing up?

How do I transfer funds directly from my credit card?

Is it possible to access my phone from the hotel/

What currences are available for exchange?

I am required to make several disposable cards every day.

I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did the top-up fail?

I can't see a verification code anywhere

What are the steps needed to top up with Apple Pay?

I'm in China and really need a new card.

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

My morning transaction needs to be canceled.

How do I exchange currencies using the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?

How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?

I made a mistake of transferring, can I cancel my previous transfer?

Where do you need to live to receive card

My bag got stolen with all my cards. Can you please cancel my card and send a new one?

What documents do I need to validate my identity?

How long is the wait for a money transfer to show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Seems like my top-up has failed

How can I add money to my account from another account I have?

I see money go out that I didn't withdraw.

I need more money in my account. Can I add more by transferring?

A transaction to a friend still hasn't shown up.

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

What does it mean if my payment has been reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The app has rejected my top up.

How many different currencies can I have my money in?

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

Did I not get my refund? I don't see it.

Is there a way to see my money's source?

Are there limitations to what currency I can hold?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The balance does not appear to have updated.

Is there extra fees for making a withdraw in a different country at a cash machine.

How do I query a payment on my card? It looks like I have paid for the same thing twice.

My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.

I have two of the same charges on my account!

There's a payment in my history I don't recognize

The exchange rate is bad. Are you sure this is the exchange rate?

How long does it take for a cash withdrawal to show?

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still waiting on my bank transfer

I had everything lined up to make a transfer, and then it rejected it.

I want to return an item for a refund can I do that?

Where's the button to top up with a cheque?

I was charged a fee when I transferred my funds, why?

There are duplicate transactions on my account

I'm still waiting on my new card to be delivered!

What do I do if my card has been lost or stolen?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't see a transfer to my account I made.

Why  am I being told this  transfer will not  go thru

I want to transfer money to a beneficiary, but I couldn't.

I got a message saying I made a withdrawal from the bank machine, but I did not.

Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?

There's a direct debit payment that I don't recognize.

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

The machine only paid me a hundred when I wanted 20

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where's the money I transferred into my account?

I think someone stole money from my card

The app is showing a direct debit payment that I never made

I see a direct debit transaction in the app that is not mine

If I don't have much money in the account can I auto top-up?

Can I use a transfer to receive my transfer?

Why does my transaction have an added fee?

Please tell me the types of currency I can hold.

I have not seen any changes in my account balance(s) after making a transfer.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: MY transfer has still not appeared.

I no longer have my phone, what should I do?

Will I see fees from adding money with an international card?

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

The app says I got cash from an ATM but I didn't

I think a fee was applied for paying with a card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Balance hasn't been updated following a bank transfer

Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.

Top up my card please, which y'all support?

How long will it take to receive a virtual card?

I tried my PIN too many times and now my card won't work!

What fiat money can I used in the exchange and holding?

I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

I made a transfer and was charged an extra fee!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transfered my balance a while back.  Why doesn't my account reflect this?

Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.

Any chance of getting the card outside the UK?

Is it possible for me to change my PIN number?

I entered the pin incorrectly too many times and now it is blocked. Can you help?

Everything seems fine with my account, so why did it decline my payment?

my cash balance less than what I thought

I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: when will the balance on my account change form a transfer

How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.

How to I switch my money for the money used in another country?

There was an extra fee when I paid with my card, why was i charged this extra fee?

I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?

How long does it take in Europe to do a transfer?

Please tell me, do you use Visa or Mastercard?

How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?

Why hasn't the money transfer arrived yet?

Pending still shows on this transfer, why?

The activation process did not work, please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I still waiting for a transfer?

Why can't I transfer money to a beneficiary

Is the ATM broken? I can't get cash from it.

I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

Changed details is essential, what steps do I take to do so?

I got money overseas and the exchange rate was wrong

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.

I transferred some money but the balance stayed the same.

The app shows a withdrawal that I did not make or authorize.

What cards and currencies can I use to top up my account?

Did you deactivate my card it's not working anymore

Why have i been charged a fee for using my card?

I transferred money but the recipient does not see the funds in their account?

Please tell my why I was charged a fee for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm wondering how long it takes for my money to get to me after a bank transfer.

Can you tell me why the transfer isn't showing up on my account?

Do you support countries other than mine?

Where do I get a disposable virtual card?

I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?

I should not have been charged a fee for cash withdrawal.

If I need to cash foreign transfers, how does that work?

I made a payment and it appears it is showing twice

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?

The transfer I made isn't reflected in my balance

Where did this extra €1 fee on my statement come from?

My bank card has expired, how can I get a new physical card?

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

Why is my card payment still a pending transaction?

Can you explain to me why a top-up would still be pending?

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my balance reflecting a transfer I did?

After transfering some money my balance hasn't changed.

How can I find out about an extra fee on my statement?

Your machine took my card. How do I get it back?

I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?

Please give me both Visa and MasterCard, is it possible?

I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?

I am seeing in the app, some cash witdhrawals that I did not authorize.

how can i transfer money from american express card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a longer processing time for international bank transfers?

It has been a couple of hours but I do not see my balance updated, can you help?

Could you help my figure out the exchange fee?

What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.

Where do I access the auto top-up function?

I'd like to have it delivered on Saturday.  Is that possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: help my money isnt showing up

When will the money from my bank transfer be available?

What documents do I need for the identity check?

What do I do if I detect fraudulent use on my car?

Why did the transfer fail when I attempted to do it earlier?

Can I change my PIN without going to a bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't the transferred money there?

A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?

Where do you need to live to receive card

I'm not happy, I want to close my account.

Can you tell me why my credit card was declined while trying to top-up?

How many different cards can I have for my account?

Why was I charged a fee for withdrawing money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The transfer I made isn't reflected in my balance

I have transferred some money but the balance hasn't changed

let me know how many disposable cards I can have?

Why won't my transfer to another account work?

My top-up does not seem to have worked, what  went wrong?

I need you to delete my account right now.

Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.

How long will it take for the cash I deposited this morning to show up?

I need to add my new address now that I've moved.

I want to link to my card card with you, how?

Please tell me why I am having problems transferring to a beneficiary.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just transferred some money into my account and do not see it updated yet, can you assist?

I made a bank transfer but it doesn't seem to have gone through?

I have a payment that has not gone through yet

Why is there an extra pound charge that is pending?

What is needed for identity verification?

There is a charge for an additional pound.

Why do I have an unexpected fee on my bill?

Is there an option to top up with a cheque?

Why hasn't a transaction I did to my friend arrived yet?

What needs to be provided for identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't see any change in my balance.

How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.

How do I go about getting an actual card?

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

I made a purchase this morning, and it is showing as pending.

How come my card payment is still pending?

I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?

If there isn't much money left over, will it top-up automatically?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a bank transfer take to show up in available funds?

It has been a couple of hours but I do not see my balance updated, can you help?

I see some transactions that I don't recognize.  I think someone stole my details.

One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?

you got the exchange rate wrong for my cash withdrawal

What is the process for transferring money into my account?

what is this charge i didnt do it what can i do

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

I can't figure out how to transfer money into my account.

Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.

Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?

Why am I charged an extra fee on my card?

My pin needs unblocking, unblock it please?

I need to change my contact information.

When will my deposit from this morning show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a transfer but the balance is the same.

Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?

Can I have more than 2 disposable cards?

It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?

I need to know what these extra charges are on my statement?

Are there going to be fees from adding money with an international card?

Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.

My PIN number was incorrect, and I can't access it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

You promised no fees but now I've got one. What the hell!?

How do I make sure my transfer isn't goin to an unsupported merchant?

Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.

What is the extra fee that showed up on my card?

I was declined when I tried to withdraw cash!

Why have I been charged for pulling cash out of my own account?

How do I dispute a direct debit transaction?

I asked for cash but I did not receive all the funds

I was charged multiple times at the same location at the same time

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The balance has not been updated.

How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.

What are the various currencies and cards that you offer support for?

Can I convert money into different currencies?

Could you tell me what your exchange rates are?

Do you have an auto-top function and how do I use it if so?

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

How come my refund hasn't appeared on my statement?

My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?

How can I transfer money between accounts?

Do I need to go to a physical bank to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are bank transfers immediate?

It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.

I tried to buy something and it was declined and my transfers keep getting declined, Why?

Who do I make a check out to if I want to top off my account?

It's been a week since you sent my card and I still don't have it.

Why was I charged a fee for my withdrawal?

If I get a transfer from Europe, how long until it is in my account?

What, if any, is the limit  for auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

In the App I see a payment that is not mine.

What country's money can I hold currency in?

May I get my salary paid out in a different currency?

how can i get it to add money automatically while travelling

I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I haven't yet received money that I transferred

Transferred to account is not successful, help please?

I checked the app and my balance has not been updated for the cash or cheque deposit.

Hi, I have done a topup, but my money was reverted. Please look into this issue.

What is the process for activating a new card.

Where is my credit card that was to be mailed?

I'm still waiting for a money transfer to show.

Is there a way I can get my card expedited?

Will the system automatically update once there is no more money left?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.

Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

How can I change my name because I just got married?

There is a withdrawal on my account that I don't remember initiating.

Is it possible to hold money in different currencies?

Do you have any fees if I want to add money using an international card.

The app is showing mt withdrawals that aren't  mine.

I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.

If someone sends me money, will I be charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Bank transfer to account did not show up, please help?

I made a bank transfer and the balance hasn't updated yet.

Is there such thing as an auto top-up option?

What do I need to do to verify my funds?

I'm waiting for a transfer from the US, how much longer?

How can I top up my account and which currency can I use?

Where is the top-up verification code located?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my money transfer showed up yet?

After transfering some money my balance hasn't changed.

Is it possible for a transaction to be cancelled?

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

Transfers from the US how long will the wait be?

I need an actual card that I can hold in my hand, how do I do that?

What is the Top up rate charge for using a card in the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a bank transfer but it doesn't seem to have gone through?

My balance doesn't include my latest transfer

I got an unexpected charge on my transfers. How can I correct this?

How do I activate my new card I just got?

My topup got reverted. Please let me know if there is any issue in system.

Why is there an extra charge of 1 dollar on my statement?

My card is about to expire.  How do I order another?

Hi! What documents can I use to verify my identity?

I think my account has been hacked there are charges on there I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you check if my money has reached my account since it is not showing up yet?

Can you please explain why the exchange rate for the item I bought is wrong?

I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?

I asked for a refund but its not here yet

I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?

Help me create several temp cards every day.

I saw I was charged extra for money I withdrew?

Why is the purchase I made this morning still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do I have to wait until the transferred money shows up?

How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok

I ordered a card and would like to know how to track the delivery progress of it.

Does it cost anyting to get my own card?

What do I do if I find a debit charge that I know I didn't do in my billing statement?

What's the limit on total number of cards I can have?

How many currencies can I have money in in my account?

Can you explain the various transaction times shown on my statement?

I forgot my pin and am blocked now. Can I reset it somewhere?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a bank transfer and my balance isn't current.

How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay

Why was I charged extra when paying with card?

How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.

Can you explain to me why a top up would be reverted?

My cash withdrawal isnt showing on my account

What should I do if I think that someone might be using me card?

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Money that I have transferred hasn't arrived yet

My new card has arrived, what's the activation procedure?

I transferred money, but I think I've been charged a fee for it?

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

How can I get a disposable virtual card?

What is this extra fee that I got when I used my card to pay?

If I need an additional card, is there a fee for that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred money but the balance hasn't changed.

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

What is the extra fee I was charged when using an ATM?

When I exchanged currencies the value of my money changed.

My card isn't letting me purchase something and I wanted to know why.

Can I directly deposit my salary to this account?

I'd like to open an account for my kids can I do that?

In which stores can I shop with this card?

Why was there an extra charge because I used my card to pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transferred to account is not successful, help please?

How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked

What is not accepted in order for me to top up my account?

The app is showing a direct debit payment that I never made

Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?

How long is a transfer in the pending status?

Why is the purchase I made this morning still pending?

Do you have EUR currency available for me?

The fee charged when I changed rubles into British pounds was too much.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a transfer to my account, but it hasn't shown up

What are the steps I should take to recover my swallowed card?

Is this open to residents of all countries?

I need a single use card for shopping online

How can it be that my Card is not functioning anymore?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can still see money in my account after making a payment

The other bank confirmed a transfer I made, but this account is not reflecting it yet.

I don't know where a direct debit payment came from

Why can't I withdraw funds from my account?

I have a transaction showing up more than once.

What are the steps I need to do if I have a stolen card?

How does a US resident go about acquiring a new card?

Will you guys charge me for topping up by transfer?

If I don't live in the UK, can I still get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i see what i transferred

Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

How did you guys get your exchange rate?

I'm not able to activate my card how do I fix this problem?

What are the steps of verifying an identity?

I received a transfer in GBP how do I change it to a different currency?

What is the length of time for money to reach the account?

How long does it take for a pending cash withdrawal?

Whats the process of tranfering money into an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?

I've made a bank transfer but the money doesn't seem to be in my account.

If I need more than cards will I have to pay a fee to receive them?

How much is it to buy another card? I was hoping to buy another one.

I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?

I think the exchange rate was incorrect.

I have been charged an extra fee when buying from your store. Why is this?

How much is it to send out additional cards?

Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.

I transferred money but the recipient does not see the funds in their account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long do transfers take to show up in my account?

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

I think the exchange rate is wrong for my ATM withdrawal

Am I able to open an account for my children?

The cash I deposited using the ATM is still pending

Is it possible for me to change my PIN number?

Is it possible to dispute a debit payment from a couple of months ago.

I think I got charged twice for the same thing

Am I able to return an item for a refund?

How long does it take to receive my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do not see the money I transferred into this account

Is something wrong with my account, my balance didn't change after I transferred some money

What countries do your accounts support?

What is the function of the disposable cards?

I need to transfer some money, can I use my credit card?

If I ordered my new card last week, how much longer should I wait to receive it?

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

I was unable to transfer money to a beneficiary.

I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?

Do I get charged if I top up with my European bank card?

Are my contactless settings correct? I tried to use it today but it wasn't working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

When is my balance going to update, I just transferred some money

I would like to dispute a payment I didnt make

Is there a pay structure for currency exchanges?

I'd like to use my American Express to place money into my account.

I noticed that there was an extra charge fee on my account. Could You explain to me why?

How would my friend be able to send me money?

I noticed a different charge while I was taking my money out.

Can you tell me why I haven't received my new card yet?

What are all the fiat currencies that are supported for both exchange and holding?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you see my new balance yet?

How long do I need to wait to see an update after I make a bank transfer?

Where are the ATMs that accept this card?

I'm in the EU. Can I get one of your cards?

Please help me figure out the reason for the odd withdrawal amount from my account?

Is there a way to view the history on where my funds came from?

What kind of fiat currencies are supported for holding and exchange?

I have an unauthorized direct debit on my account

how do i get into my account and edit my details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My balance was not updated after transferring money.

I've made a bank transfer but the money doesn't seem to be in my account.

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

I tried topping off my account with a card, but the money is not in my account despite the charge going through

My card is expiring, how do I get a new one?

Why is there a charge when I took out money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I completed a transfer that isn't showing up on my account.

My transfer into my account isn't showing up.

I found a transfer fee - is that correct?

Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!

Is there a way to track the new card you sent me?

There's a possibility that my card was compromised.

Why can't a beneficiary receive a money transfer from me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

Tell me why my balance did not change when I tranferred cash.

Please tell me if I'm going to be charged for sending out more cards?

I got a new address and need to change my old one.

How do I transfer cash my into my account?

Tell me what ATMs allow me to change my PIN.

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

What is the verification code for my top up card?

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

how long should i expect to wait when i add money

I do not like this, I made a simple transfer but I have an additional charge for doing so.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my account updated to reflect my current balance?

A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?

I am inquiring about your auto top up feature.

Transfer unable to be completed, states 'declined'

Why is there a $1 charge on my statement?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

I paid with my card and was charged extra

How can I dispute a direct debit transaction?

What's the problem? My card keeps getting declined for top up. I need to know what is going on.

Will my money be of equal value when I travel abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...

How long do bank transfers usually take?

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

How do I get my money back for a duplicated charge?

I want to top up my account with a cheque

Can you make sure I get a MasterCard and not a Visa?

Is there a limit to using a disposable virtual card?

Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.

I think my card is broken or something. I tried using it and it wouldn't go through, please help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.

Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.

Can I have a discount if I exchange currency often?

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

Who charged me a fee for paying by card?

I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?

Can I keep using my card after it expires?

How long do you have to wait to see your virtual card your ordered?

Is it normal to see a fee for transferring money?

Do you think you're asking for too much information about me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.

what amount of time does it take for a transfer to reflect and be available

I need to transfer something ASAP from China, how long will it take to post to my account?

Can I change my pin number at a cash machine?

How much will it cost me for a SEPA transfer?

The bank machine didn't give my card back how do I get a new one fast?

I was trying to top up my account and it isn't working

I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer into my account isn't showing up.

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?

Why is my refund not visible on my statement?

I made a payment but the app cancelled it.

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

What is the estimated time on an urgent transfer from China?

Do you have an auto-top function and how do I use it if so?

After I make a payment, how long will it be before it transitions from "pending" to complete?

I need my refund as soon as possible. What else do I have to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.

I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.

I can't freeze my account as I need the card as I am traveling, how do I change my pin?

I am entering my passcode but getting an error.

Will you please help me get my card back?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative

If my card is going to expire this month, do I need to order a new one?

Can you please explain why my transfer failed?

I must quickly transfer something from China, and I need to know how long it will take.

What are the charges for topping up US card?

I deposited a cheque but the cash hasn't arrived yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How soon will my balance be updated to reflect my transfer?

My balance doesn't include my latest transfer

I returned something to a  store but can't see my refund.

When I look at my statement there is an extra fee, that is for what?

Where can I find the verification code for the top up card?

How long does it take to get money from Europe?

Why is the exchange rate different than expected on my transaction?

Can my salary be received and transferred to my current currency in my country?

I managed to drunken block my card :(( Help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.

How long does it take for something to be delivered to the U.S?

Why do you keep declining my payment?I tried several times with this card and it is just not working.

Is exchanging currencies a feature of the app?

do i have to wait for a physical card before i get my pin

How long will a transfer take from Europe?

Will I be charged a fee for topping up using a European card?

My new card isn't here and it was issued a week ago.

I got notified that my top up has been reverted. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I recently transferred money to my account when will it show up?

My account isn't showing a transfer I made.

Why does it cost more to pay with my card?

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

What documents do I need to get together to verify my identity?

i need a refund from you because the merchant is refusing, can you do that?

Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.

There is a debit transaction on my statement that I did not make

For some reason I am unable to preform a transfer to a beneficiary.

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long before transferred money shows up?

I made a transfer but my balance hasn't been updated

I cannot get my virtual card to function.

Can you tell me why my top-up was canceled?

Is it possible for me to set up separate accounts for my kids?

What's the phone number to freeze a card?

I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?

It's not letting me transfer money to my beneficiery.

This disposable virtual card is not working.

I don't have my cell phone with me so I cannot access the system to complete the transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My balance didn't change after I transferred some money.

Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.

Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.

Why have I not yet received my virtual card?

My app is displaying a payment I didn't make

What is not accepted in order for me to top up my account?

How do I replace my card before it expires next month?

Someone used my card without my permission.

Can I link my card I previously received?

What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer is pending too long.

How long do I need to wait to see an update after I make a bank transfer?

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

If I get a transfer from Europe, how long until it is in my account?

How old do you need to be to use the banks services?

Why is the exchange rate different from what I expected?

I used my card to top up, but now I don't see the money in my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me why my balance did not change when I tranferred cash.

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

I think there was an error in your exchange rate.

My funds are not transferring to my bank. Why is this not working?

I found a transfer fee - is that correct?

What are the cards and currencies that you support?

There's a payment in the app that I didn't authorize.

Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?

After I make a payment, how long will it be before it transitions from "pending" to complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred some money but it hasn't arrived yet

The money that I have transferred hasn't arrived yet.

How do I check security settings on my card?

If US cards have a top up charge, what is it?

I have to make more then a few disposable cards per day.

Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?

You promised no fees but now I've got one. What the hell!?

I tried transferring to an account but it didn't go through. What happened?

I had a payment reverted and would like to figure out why.

I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my balance updating?  I did a bank transfer and it isn't current.

Why hasn't the money I transferred into my account shown up yet?

I did a transfer and was charged a fee that I shouldn't have been!

Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.

How can i get a refund for something i just bought?

The app does not believe that I am myself

I sent some money and the account hasn't recived the transfer I made.

While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.

Why did I get declined when trying to get cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the transfer to my account that I made?

My balance doesn't include my latest transfer

Is there a cash withdrawal fee? Because I just got charged?

I think the exchange rate was incorrect.

I was unable to transfer money from my account.

What fees are charged for a physical card?

I didn't initiate a direct debit that I see on my account

How long is the delivery time to the US?

My card is about to expire.  How do I get a new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the transfer that I did?

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

Whats the process of tranfering money into an account?

I had a cheque deposited, but I don't see my money yet?

What is the cost for currency exchanges?

When I was abroad the exchange rate for me was wrong.

I am sure I have plenty of money to transfer but my transfer is being declined.

I need to check status as my friend hasn't got money I sent.

I would like to move money from one account to another to top off my account. Can you explain how I can do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wasn't my bank balance updated?

How long before a bank transfer shows up in the account?

I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?

I want to take some funds from my other bank account and add them to this one.

Is this app capable of exchanging currencies?

I am using the app, and I see cash withdrawals that I did not authorize.

i tried using a virtual card for a hotel but it didn't work, why not

I received my card, how do I get it to show in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a bank transfer and the balance hasn't updated yet.

I recently bought an item using my card and I was charged an extra fee why is this?

I am seeing inside the App a some cash withdrawal that is not mine

how do i get a refund for a direct debit payment i didn't make

I need to know where my funds come from.

I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.

Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a transfer not showing on my account.

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

I must change my PIN as soon as possible.

My card has not been delivered yet and its been a week since I ordered it, please help

Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?

Can you tell me how many currencies I can hold?

I made a payment but the app gave the money back.

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.

I have a direct debit that I did not set up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account isn't showing a transfer I made.

My balance doesn't include my latest transfer

How do you figure out the exchange rate? Can you explain why I got less money than expected?

What do I do if I find a debit charge that I know I didn't do in my billing statement?

Can I have a discount if I exchange currency often?

The ATM didn't give me enough money! I asked for more than it gave. What do I do?

There is a cash withdrawal on my statement that I don't recognize

How can I top up my card with another card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account balance has not updated to reflect my recent transfer.

What is your refund policy for products I have purchased?

What if I type in the wrong PIN too many times?

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?

Am I going to be charged for receiving  money?

Why did I get declined during a transfer?

What am I going to need in order to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my money that I transfered?!

Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.

Can you please tell me why my cash withdrawal is still pending?

I am being charged a pound out of nowhere. What is this?

When I withdrew my money, why was there an extra charge?

What is the timeframe for a transfer in Europe?

I tried topping up using my card, but the money is gone?

why wont my american express work to add money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long does it take for money to transfer?

What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.

I am missing a refund amount on my account.

There's a payment with my card that I didn't perform. I don't know that name shown.

I noticed a duplicate charge on my statement.

There is a direct debit payment that I did not make.

What should I do if I have used all of my PIN tries?

How do I receive a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Balance is not up to date.

I am wondering about a transfer from a different country that doesn't show up yet?

I tried to withdraw cash from your ATM but my transaction was cancelled.

I was charge a fee that I wasn't told about

My credit card was declined for top-up. Can you see if there is enough funds in my account?

I don't understand why you want so much of my personal info.

In the exchange and holding, what fiat is allowed?

Can you tell me where to find top up by cash deposit?

What should I do?  I topped off but the app reversed  it.

Instruction: Given an online banking query, retrieve another query with the same intent