Question: Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?

There are charges on my card that I haven't purchased.

Is there a reason my new card hasn't arrived?

Are you only able to get a card if you're in the UK?

I need a new card to replace an expired one. Will it cost anything, and how soon?

I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

What is the process when my card is due to expire?

I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card must have used my card as there are some transactions that I haven't done myself..

I didn't make these transactions. Is someone else using my card?

My phone is lost I don't want someone to use my account, what can I do?

Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?

Can my password be reset if I do not have it?

Do you provide currency exchange to Euros?

There is a direct debit fee in the App that I didn't do.

Why can't I see my refund in my statement?

There is a withdrawal in my account I didn't make.

I was getting some cash out of the ATM but it cancelled on me without warning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have some transactions on my account I did not make. Can you cancel my card and prevent further use.

What do I do if I detect fraudulent use on my car?

Why was I charged extra when transferring?

Can I still access the app even though my phone was stolen?

The transfer on my account is not showing up.

Why couldn't I make a withdrawal from the ATM?

I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?

Help Me!  I lost my card.  What should I do?

I see a direct debit payment on my statement that wasn't me

I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.

Why did my money disappear when I topped up??

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.

My wallet was stolen and all my credit cards were in there.  HELP?!!?

What's the fee for exchange of foreign currencies?

I tried activating my card and it didn't work

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

I thought transfers were free, why was I charged?

What do i do if the exchange rate was wrong for the item i bought overseas?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I think there are unauthorized transactions?

I think someone is using my card without my permission!

What do you use to figure out the exchange rate for the card?

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

Can I only top-up digitally? Or could I use cash?

I no longer need AUD, I need GBP instead, how can I make this happen?

What US cards do you accept?  I only have 1 other.

Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?

I tried to get gas but my money was gone!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card data has been exposed.

There's a possibility that my card was compromised.

I haven't received my transfer funds yet, where are they?

What kind of ATMs would this card be accepted at?

Top up is not working even though I have my AMEX in apple pay.

How do I replace my card before it expires?

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

I just got married and need to change my name on the account

What is the appropriate age for my child to be able to open an account?

I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think someone has hacked my card!

How do I order a replacement for stolen card?

I would like to transfer money into my account.

Why is there a fee when I thought there would be no fees?

Do I have to pay extra if I use an international card to top up my account?

My app says I withdraw money from my account from an ATM.

on my statement there is a payment that I don't recognise

I paid with my card and was charged extra

My bag got stolen with all my cards. Can you please cancel my card and send a new one?

I heard you have an auto-top up option, where do I find that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What steps can I take if someone else is using my card?

I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

Why won't you let me name X as a beneficiary?

Please tell me the steps to verify my identity.

I tried to get cash in the ATM but it was not approved

I requested money from the ATM and it didn't give me as much as I requested.

I want to top up by card, what do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think my account has been hacked there are charges on there I don't recognize.

I think someone is using my card without my permission!

I'd like to know what the foreign exchange rate will be.

How do I get Top Up to work in Apple Pay?

How can I transfer money to a beneficiary?

why and how soon do I have to have proof of identity to you?

I was given the wrong exchange rate when getting cash

Why were there additional charges when I transferred funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my card details could be stolen, as i didnt make these transactions

Someone must have found my card details as I don't recognize these transactions.

Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?

Can you help me transfer funds from another bank account to this account?

Help!  There is a cash withdrawl on the account that I didn't make!

What is the first step that I should take after my card has been stolen?

Can both a Visa and Mastercard be received from you?

When will I see an updated balance after a transfer?

I bought an item and now I want a refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a possibility that my card was compromised.

I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

I see a direct debit transaction in the app that is not mine

Can I get a Visa or does it have to be something else.

Needed gas, been delayed for half an hour.Please fix it!

What is the fee for topping up a US card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are charges on my card that I haven't purchased.

What to do if my card has been used without my permission?

If my card expires next month, will I need to order a new one?

Are there fees for receiving a SEPA transfer?

Can both a Visa and Mastercard be received from you?

How can I revert a transaction from this morning?

can you tell me why my card was declined?

How long does it take for a top up to be approved?

Why is the payment from my card still pending?

I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

I don't understand where this charge came from.

Please help me with the activation of the new card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: think someone is using my card with permission

Someone used my card without my permission.

I tried to withdraw cash from your ATM but my transaction was cancelled.

I am being charged the wrong amount on my card.

My last ATM request did not go through due to a declined card. Please cancel the request on my account.

This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.

When I tried to transfer funds to my friend today I was unable to do so, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone used my card without my permission.

What to do if my card has been used without my permission?

Why did the ATM give me less money than what I requested?

How long does transfer from the US take?

Where would I find top up by cash deposit?

How many active transactions can I make with a disposable card?

What are my options for topping up, automatic and/or manual?

Why has my card been charged an extra pound?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What to do if my card has been used without my permission?

Someone must have found my card details as I don't recognize these transactions.

When my card expires soon, how fast is the replacement card sent and what are the costs?

I need a refund on a direct debit that shows in the app because I did not make it.

I haven't received my transfer funds yet, where are they?

I think I was charged by mistake on my debit statement.

I have have multiple charges for one transaction.

What's the procedure with currency exchange?

Is there any way to get another card on the same account?

It appears my top-up has not gone through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?

I am still waiting for verification.  Can I use my account before I am verified?

Can you please assist me in Apple Pay, in getting Top Up to work?

I would like to get an account for my child.

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

How long will it take for my money to be deposited?

Is there any reason why my card didn't work when I tried to top up?

I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The card has suffered a security breach.

I think that somebody is utilizing my card without my authorization!

How do I dispute a debit that I didn't make?

Are there limits as to where my card will be accepted?

What should I do after I've moved and need to update my personal details?

I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?

Which foreign currencies do you accept for adding money?

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

I can't use my card because it is not working.

I'm expecting to see a cash withdrawal but I'm still waiting.

I've tried many times to make a payment, but it's not going through.  What's wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Somebody used my card without my knowledge!

How do I order a replacement for stolen card?

for god sake, just delete my account i am sick of this

Can i receive transfers from my employer to this account?

I have a canceled top-up and wanted to know about it.

I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.

I made a transfer and was charged an extra fee!

Why is a payment I made reverted back to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My wallet was stolen and all my credit cards were in there.  HELP?!!?

Questionable transactions on my account.

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

If my card is going to expire this month, do I need to order a new one?

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

Why do I have a transaction showing up more than once?

I want to transfer money using my credit card.

Explain to me how to verify the top-up card.

How can I choose between Visa and Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think someone may be using my card.

I didn't make these transactions. Is someone else using my card?

I need assistance with activating my new card.

Why was I not allowed to do a transfer to a beneficiary?

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

Can you explain why my Google Pay Top isn't working?

How recent do my documents need to be for verification?

I payed with the card and there was an extra fee?

Help!  I think my phone may be stolen or lost!

how much will I be charged for making a transfer?

How can correct Top up with the app to work correctly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.

Questionable transactions on my account.

What's the process for terminating an account?

I would like help to revert a transaction I did this morning

I was not given the amount of cash I withdrew

Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?

I am not able to make a purchase because there is an issue with my card

I think there's been an unauthorized cash withdrawal from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think someone is using my card without my permission!

I might be paranoid, but someone may be using my card.

How old do kids have to be to open an account?

should i contact customer support if i can't edit details

If someone in a different country sends me money, do I have to pay a fee?

If my salary is in GBP, do I need to do something?

I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.

Is it possible for me to change my PIN number?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Questionable transactions on my account.

How do I order a replacement for stolen card?

I am being charged a pound out of nowhere. What is this?

Why is my last cheque deposit taking so long?

Why am I charged a fee when using my debit or credit card?

I used my card to top-up but the money is gone!

How do I transfer money into my account?

What, if any, is the limit  for auto top-up?

Can I use my card to withdraw from my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.

I'm expecting a refund but it's no where to be seen

i need to add express delivery if that's an option

I need to change my contact information.

I just checked and my payment was cancelled, why?

Someone withdrew money from my account, and it wasn't me.

Why was I charged a fee when I withdrew money?

Please send my card as quickly as possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have transactions that I don't recognize - I think someone is using my card.

I didn't make these transactions. Is someone else using my card?

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

how come my withdrawal rate is wrong for my cash withdrawal

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

I attempted to get cash in the ATM but it was not authorized

looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?

Why am I being charged for transfers? Are they not free?

I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?

My identity hasn't been verified.  Can I use my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

How do I order a replacement for stolen card?

How long does it typically take for a pending ATM withdrawal to clear?

I need money put into this account from another one.

Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.

Please tell me how to get a refund for something I bought.

The transfer to my account was not allowed.

If I have a physical card can I link it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?

I think that someone may be using my card, but I'm not sure,.

Will you tell me how I am supposed to use the disposable cards?

What are the steps needed to top up with Apple Pay?

I would like to get both Mastercard and Visa card from you if that's possible.

Can I get my friends to add money to my account?

Visa and Mastercard can both be received from you?

I received the wrong color and size, can I return it?

Is there a location where I can change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: card is being used by someone else

I think that somebody is utilizing my card without my authorization!

How long does it take for cards to be delivered after ordering them?

I need to know how much it costs to transfer funds.

Where can I have a new bank card sent to China?

There has been a charge pending on my account statement that I can't figue out it's for a dollar.

I was charged a fee when withdrawing cash, can you explain why?

It appears I have a fee in my statement.

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

There's a payment with my card that I didn't perform. I don't know that name shown.

I can't use the app because I got mugged yesterday and they took everything. I need some help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: am afraid someone may have gained access to the info on my card.

I didn't make these transactions. Is someone else using my card?

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?

What is the function of the disposable cards?

I going to be traveling, can I set up auto top-up if I run low on money?

Help, your app is showing a larger WD than I actually did earlier at an ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I order a replacement for stolen card?

What do I do if I detect fraudulent use on my car?

Why is the exchange rate wrong for my cash withdrawal?

I seem to be unable to make any transactions.

Got only $20 when I tried to withdraw $100.

Tell me what the steps for the identity checks are

Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!

Where should I look for my PIN number at?

My cash deposit isn't in my account. What happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't make these transactions. Is someone else using my card?

I think that somebody is utilizing my card without my authorization!

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

What currency can I use to pay for a top up?

Should I complete my security verification before I can use my account?

To many charges on my card how do I go about fixing that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I might be paranoid, but someone may be using my card.

Someone must have found my card details as I don't recognize these transactions.

Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?

I lost my wallet and all my cards were in it.

when does my balance update for a transfer

What kind of businesses will take my card?

There is a direct debit set up that was not authorized by me.

How many transactions can be made with a disposable card?

I am trying to find out how to exchange currency X with currency Y.

Who can have access to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't recognize some transactions.  Is someone else using it?

I think that somebody is utilizing my card without my authorization!

How do I shut down my account and get out of this company?

My transaction has not been received. When are you going to process it?

Is it acceptable to use either Visa or Mastercard?

When I was abroad the exchange rate for me was wrong.

When will I get a new card when I order it, and how much will it cost.

How come my card payment has been declined?

I didn't get the all the cash i wanted from the atm

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I believe that someone is using my card without my knowledge!

Someone must have found my card details as I don't recognize these transactions.

Can you let me know why my cash withdrawal is still pending?

Can you tell me what I need for identity validation?

Whats the process of tranfering money into an account?

Can you tell me exactly what fees I will expect to see in regards to your cards?

I got my American Express in Apple Pay, why is top up not working on my device?

The expiration of my card is near, how do I order a new card?

Why did my transfer to a beneficiary fail?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I detect fraudulent use on my car?

I think that someone may be using my card, but I'm not sure,.

I am dissatisfied, I would like to close my account.

I have kids and I'm curious at what age could they start to use your service.

How long does it take for a cheque to post to your account?

I normally have no issues making transfers, so why am I suddenly being told it is not possible?

How long before transferred money shows up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone must have found my card details as I don't recognize these transactions.

I think that somebody is utilizing my card without my authorization!

I'm looking in the App and can't find my PIN, where should I look?

I would like to edit my personal information .

How long does it typically take for a pending ATM withdrawal to clear?

I have a direct debit on my records that is strange and I need help.

My account says a withdrawal is pending - why can't I take cash out of the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think that somebody is utilizing my card without my authorization!

I think that someone may be using my card, but I'm not sure,.

What top up charges are there for US cards?

What's up with the fee for getting cash?

What should I do if I exceed my PIN tries?

What do I have to do to get my PIN unblocked?

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what are the locations i can withdraw money

I would like to close my account, as I'm not happy.

How can I put more money into my account?

What identification is required to activate my card?

Is it possible to give a second card from my account to my daughter?

I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?

Can I have a discount if I exchange currency often?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to withdraw money. Where can I do that?

I think there has been a mistake with my transfer

I would like help to revert a transaction I did this morning

Would it be possible for me to get a second card?

I need a single use card for shopping online

I should only have one charge, but it shows two.

Can I add a card that I just found (again) to the app?

I tried to make a transfer but it failed. will you tell me why?

I need to know where my funds come from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which locations can I withdraw money from?

Why do I need to have my identity verified?

There's a payment with my card that I didn't perform. I don't know that name shown.

Why is the check I deposited this morning not showing up?

I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.

What payment methods are used to top up?

I was using foreign currency at an ATM, but the rate was typed in wrong.

My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find a Mastercard ATM?

Is the closest ATM to me within 2 miles?

Is there a fee that comes with transfers?

Will I receive a new card when mine expires?

what documentation do I need for the identity check?

Is there a specific date it can be delivered by?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a list of ATMs that take this card?

How long does it take for me to get my new card?

My statement shows an extra fee - what is it?

may I have a Visa and a Mastercard from you.

I deposited cash into my account and I'm having trouble seeing it on my account.

My card is expiring, how do I get a new one?

Can you unblock my account?  I entered the PIN wrong.

Can you help me transfer funds from another bank account to this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can money withdrawals be made?

the exchange rate I got for cash was wrong

I mistook my pin and now I am locked.  Can you unlock me?

Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

My balance doesn't include my latest transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What ATMs use this card?

Are there any ATM's near me that accept this card?

Isn't my top-up supposed to mean its complete?

I want to use auto top-up. Is there a limit?

What if I type in the wrong PIN too many times?

I was charged an incorrect exchange rate for a withdrawal.

i tried to transfer cryptocurrency into my account but was denied

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the closest ATM I can use?

Please give me both a visa and a mastercard.

Why did I only receive this much currency?

My card is about to expire. What do I need to do to keep using my card?

I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.

Transaction refund missing from my statement.

I sent a check into the system but still haven't received the cash yet

How do I go through the identity checks?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which ATMs accept this bill of fare ?

How long until the transfer is reflected on my account balance?

Is it possible for me to top up with a cheque?

Please explain the charge of 1L in error.  I have purchased nothing in this amount.

Which currencies do you accept for adding money?

What is the process to link the new card?

How quickly can I transfer something to China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is this card accepted by ATMs?

How long will it take to transfer from europe?

I going to be traveling, can I set up auto top-up if I run low on money?

I can not find my phone or it has been stolen.

I tried to withdraw $100 but only got $20. What happened?

Is there such thing as an auto top-up option?

Do you offer free ATM withdrawals of ones hometown currency while on holiday?

Please help.  There is a payment in the app that isn't mine.

I am having a problem with verifying my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What ATMs take this card?

Am I the only one who can top-up my account?

I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?

I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.

What do I need for the verification check?

oh my god I lost my card! what should I do?

There is a debit paymet that I don't recognize.

Tell me what I need to do to activate my card.

What are the steps that I need to take to activate a new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What locations allow me to withdraw money?

Can you tell me what countries you offer support for?

I recently transferred money to my account when will it show up?

I really want a physical card. How do I get one?

What should I do if I want to get another card for someone in my family?

It has been a couple of hours but I do not see my balance updated, can you help?

I have a new phone number and need to edit my contact information.

I am not supposed to be charged a cash withdrawal fee, but I was.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to use bank approved ATM's

Which ATMs am I allowed to get money from?

I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?

should i contact customer support if i can't edit details

Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

Let me know what the steps for the identity checks are

What was I charged a fee for card payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can this card be used at all ATMs?

Can I get a card if I don't reside in the UK?

When can I expect the transfer to be complete?

Someone besides me might be using my card.

I transferred some money recently and saw a fee on my account, what's that for?

unhappy with service need to delete account

I've completely forgot the code to get into the app.

Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there specific ATM's I can use with this card?

Where are the ATMs that accept this card?

This exchange rate on my purchase is wrong.

I tried to used my card in a shop and the transaction was declined.

Please help me figure out the reason for the odd withdrawal amount from my account?

This transaction needs both a Visa and a Mastercard.

I can't get into the app with the passcode.

What is the extra €1 on my statement for?

Why was there an extra charge when I transferred money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I withdraw money?

lost card found, want to put it back in app

Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.

I added funds to my account but the app didn't process it.

I would like to use this cheque to top up.  Can you tell me how to do that?

I am seeing in the App a some cash withdrawal that does not belong to me

What should I do if my card payment was cancelled?

I have a question about fee for cash withdraw.

I'm trying to verify my top-up card, but I can't find the code...?

Why has my card been declined?  whats the deal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my card to withdraw from my account?

I topped off my card is that something you will charge me for?

There is a transfer not showing on my account.

Are there charges for using a bank card to top up

I just pulled money out of the ATM and was charged a fee, WHy?

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I tell if an AMT will take this card?

Why is this fee being charged to me after using my card?

When I tried to pay in a store my card din't work

I deposited money but my balance hasn't been updated yet.

I bought an item and the exchange rate was wrong.

Where can I find out where my funds came from?

I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.

Can I use my Apple Watch to pay for gas?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to find an ATM around me?

why am I being charged a fee for transferring money ?

I'm not sure why the card payment didn't work.

What kind of fees will I pay when I transfer?

I need to find the top up verification code

Why do you require identification documents

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me where I can withdraw money?

Is there a fee for topping off a US card?

I blocked my card by mistake, how do I unblock it?

I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.

What if I need my salary in another currency?

What do I need to do to get my salary through this?

Do you know when the withdrawal will show?

Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?

I placed a cheque but the funds aren't there

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I find an ATM that accepts this card?

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

do i need to wait to get my card before getting a pin

Why is my withdrawal wrong? I took out $100 but only received $20.

I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

I want to use my account before identity verification

There is a payment with my card which i definitely did not do.

Please tell me why I am having problems transferring to a beneficiary.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I do a cash withdrawal?

I'd like to open an account for my children. How can I do that?

Can I directly deposit my salary to this account?

what currencies can I receive my salary in with this?

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I get money from my card?

This stupid system is not letting me prove my identity.

Is it possible to have more than one disposable card?

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

What is the charge for topping up a card?

I was wondering why my payment hasn't gone through yet, its been a while.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is a Mastercard ATM?

Can you tell me the ATMs I can use with my card?

Can I see where my money is being transferred from?

Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?

It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.

What should I do if I think someone stole my details and used my information to make some transactions?

I didn't see any reason why my transfer was declined. What gives?

I have a confusing payment appear on my statement and I don't recognise it!

Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What ATM machines allow this card?

Can you tell me the ATMs I can use with my card?

How do I check to see why my card payment was declined?

Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?

Can I give a second card for this account to my daughter?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the closest ATM to me?

The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?

I am still waiting for a the cash I deposited this morning

My order hasn't shown up yet, what can I do?

Can I use my card while on vacation overseas?

What to do if my physical card is not working?

I don't have my passcode to access the app.

My app was on the phone and I was mugged.  What do I do?

I am inquiring about your auto top up feature.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me what ATMs use this card.

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

I was charged multiple times at the same location at the same time

I usually don't get charged for transfers, why was I this month?

I am confused about your fee structure and was disappointed to see a fee for my transfer.

I was not able to use the ATM to get cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is a ATM that accepts Mastercard?

Can you please inform me of the restrictions for the disposable cards.

I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.

When will I receive a transfer from europe?

hello I have lost my phone and I'm worried someone's going to steal money from me

How old do you need to be to have an account?

Is there a top-up limit that I have to stay under during a given period of time?

Are there charges for using a bank card to top up

When do I see my recent refund in my statement

I made a deposit but it is not showing up in my balance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me the ATMs I can use with my card?

Can I use American express with apple pay? Why does it make my top up not work?

Why did I only get $20 when I asked for $100?

My payment shows that it is pending will I be charged more money?

Will I get charged for topping up with an international card?

Whats the minimum age to have an account

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

I put money into my account in the form of a cheque, but my balance did not change.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What ATM accepts Mastercard?

Am I limited to what ATM I can use my card?

Is there a way I can get my card expedited?

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

Your exchange rates are coming from where?

I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?

I put cash in my account, but I don't see it.

What do I have to do to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any ATM's near me that accept this card?

I need to know where I can withdraw money.

I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

Can I add money in intervals to my account?  I will be traveling.

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Why does my statement show various transaction times?

Why wasn't my contactless accepted at the metro?

Can you please tell me how long it takes for the transfer to be available.

It says "pending payment?" Why is it saying this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get money out of any machine?

Can I use my card in another institutions ATM?

How do I activate my card so I can start using it?

What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.

I tried to withdraw cash from your ATM but my transaction was cancelled.

Why isn't my disposable virtual card working?

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

I asked for more cash than what was received

I saw a payment come out of my account for a merchant I don't remember.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use the card at any cash machine?

Can I go ahead and use my account even though my identify hasn't been verified yet?

Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

Is there a disposable virtual card option?

I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.

How do I dispute a direct debit transaction?

Is there anywhere  In the  Eu  this card can not be delivered in

I know there's an auto-top option but I can not locate it when I look?

can I choose delivery times to suite me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where are the Mastercard ATMs?

What's the closest place to withdraw money?

I need assistance with transferring funds to another account.

I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?

I got less cash at the ATM than I asked for. Why?

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.

Can I change my pin at ATMs?  If so, what ones?

How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?

How long does it take to get money from Europe?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I limited to what ATM I can use my card?

Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

What countries are you issuing cards for?

I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.

My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

What is the minimum age required to open an account with your service?

What is the appropriate age for my child to be able to open an account?

How do I order a new card if my current one is about to expire?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many ATMs will take this card?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

I have a direct debit on my records that is strange and I need help.

How is my ATM deposit not available yet?

I think the payment from my card was revereted

Can I transfer my paycheck to the account?

Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?

What is the charge for paying with my card?

Is there a specific date i can have it delivered?

What do I need to do to correct this failed transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I have to use a bank approved ATM to withdraw money?

A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?

There is a cash withdrawal on my statement that I did not make

Is there a charge for using transfers for top ups?

Why am i being double charged for something?

Why is there an extra fee on a transfer?

What does it mean if my cash withdrawal does not show up properly?

A WD was just made on my account, but it was not me and I still have my card.  What to do?

What fiat currencies are used for holdings?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The card can be used at which ATMs?

Which ATM's can I use to make a withdrawal?

If my salary is in GBP, do I need to do something?

Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?

Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?

I received a transfer in GBP how do I change it to a different currency?

I'm confused as to why my transfer is still listed as pending on the website.

I put my check in the bank, but I haven't gotten my cash yet?

My phone was stolen, what should I do first?

I just did a money transaction but its not showing they received it

I think a card payment I made was cancelled, can you check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I withdraw money from?

There is a cash withdrawal on my statement that I did not make

I tried to top up my account and it didn't work

Is there any way I could open an account for my daughter?

In the app, where do I find my card PIN?

Would you be able to offer me a discount, since I need to exchange currencies frequently?

On my disposable card, is there a transaction limit?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: need to know places i can withdraw money

I do not know what this cash withdrawal is

Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?

Could you tell me why my cash withdrawal was declined?

How long will it take my card to get here?

I have another card from the U.S. Will you be able to accept that one?

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

How many disposable  cards are available per account?

I signed up, but don't have a PIN. Where can I find it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which ATMs accept Mastercard?

Is there a way to top up using my Apple Watch?

I need to urgently transfer something from China. How long will it approximately take?

I was unable to transfer money from my account.

I have been waiting over a week. Is the card still coming?

i bought the wrong size and would like a refund

The ATM is showing it gave me the money I requested but I didn't get that amount.

Please provide details on how to top up my account using transfer option

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where should I withdraw money from?

I have received my American express in apple play, looks like top up has an issue, please help?

what are the reasons I have to proof my identity to you?

How can I activate my new card? I didn't recieve any information with it about how to do so.

I need an accurate exchange rate, when I make my withdrawals.

How do I know which payments I make will have additional fees? Where can I find this information online?

Why was I charged an additional fee when paying with card?

My card is expiring so how fast can I get a new one and how much will it be?

What happened to the money that I deposited?

Is there an option to top up with a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What ATMs can I use my card?

Can I track the card that was just sent to me?

My card isn't letting me purchase something and I wanted to know why.

Why has my deposit in the ATM not cleared yet?

My account was charged a debit payment I don't recognize.

I don't know what this Direct Debit payment is.

Will I be sent a new card before mine expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do all ATMs accept this card?

I need to know where I can withdraw money.

ATM apparently not working?  Couldn't access funds in my account?

When I look at my statement there is an extra fee, that is for what?

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

Do I need to order a new card before it expires?

I deposited cash into my account and I'm having trouble seeing it on my account.

I want to add money to my international card, so are there any fees charged to do this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What cash stations take this card?

Please provide me a list of ATMs that accept my card.

I may need to exchange my USD for GBP, can your app do that?

I couldn't transfer money to a beneficiery

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.

What has to be done to verify my identity?

Do I need to order a new card before it expires?

I think someone stole money from my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there specific ATM's that I can draw money from?

Are there only certain ATM machines where I can use this card?

I got charged a service fee on my account. Can it be waived since I didn't know about it before?

How do I dispute a direct debit on my account?

I did not charge my account for that transaction.  That's an error.

Am I going to be charged for receiving  money?

Can you please explain how bank transfers work?

Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?

top up for my american express card is not working

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I withdraw money from?

Why did a transaction I made charge me $1?

I noticed that there's a payment on my card that's pending.

My phone was left behind.  Can I still use my card?

Why was my cash withdrawal cancelled at the ATM?

I got married and need to change my name.

How long will it take to transfer something to China urgently?

There is a cash withdrawal on my statement that I don't recognize

My card is not able to be activated how do I get it to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can use this card at which ATMs?

I want to see what this fee is on my card payment.

I just initiated a transfer but I'd like to cancel it.

What is the extra €1 on my statement for?

This transfer incurred a fee that I don't think is right.

Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: ATMs, which ones will accept this card?

I checked my statement and saw a charge of one pound, where is this charge coming from?

I have have multiple charges for one transaction.

Why is there a charge when I took out money?

I attemped a transfer and it didn't go through.

Why is top up not working for my apple pay app

I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know it is a Mastercard ATM?

Where are the ATMs that I can use Mastercard?

I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??

Please help me!  My physical card isn't working right.

I want to reverse a transaction I did this morning

I took out some cash from the ATM but it is still showing the transaction is pending.

Can you tell me what the problem with my card is? It was declined at a restaurant today.

My transfer was declined. Why did this happen?

Why do you need so much id info from me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will any ATM's decline my card?

Is there extra fees for making a withdraw in a different country at a cash machine.

Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.

I need my card to be activated right now.

I want to transfer money into my account, what do I do?

I need you to delete my account right now.

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

I would like to get your card in EU. Is that possible?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the closest ATM?

What kind of ATMs would this card be accepted at?

Why hasn't my son received the transfer I sent to him earlier?

I put some money in my account the other day but now its gone? Why is this?

Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?

Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.

Can you explain why I was charged extra when I used the card?

How do I shut down my account and get out of this company?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use a different bank ATM than my own?

how do I know where I can get money withdrawn?

My PIN was entered wrong and now I am blocked.  Please unblock.

How can I change my PIN even though I'm out of the country in Austria at the moment?

What factors determine your exchange rate?

I haven't received my card yet, how long does it normally take?

I shouldn't be charged any fee for transferring .

Are there any discounts in exchanging currencies frequently?

Do you offer any discounts for someone who exchanges currencies frequently?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What ATM locations are near me?

What do I do when a charge has been made that I did not make?

The exchange rate applied is wrong for my international purchase.

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

Does it cost anything to do currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is an ATM?

Why am i being charged for withdrawing cash funds?

I was supposed to receive my new card by now, but it hasn't came in.

How can I go about getting a disposable virtual card?

Why is there an extra charge on my statement.

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.

I don't recognise a Direct Debit payment

If I have a physical card can I link it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where are the ATMs that I can use Mastercard?

I have a transfer from the US, How long is the wait?

Why would my transfer result in a decline message?

I think that somebody is utilizing my card without my authorization!

Why am I not able to withdraw cash from this ATM?

What do you do to transfer money to my account?

If I'm getting my identity verified, what all do I need?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which ATMs take the card?

Which ATM's can I use to make a withdrawal?

How is my ATM deposit not available yet?

I withdrew cash but it still shows as pending?

Where are you getting your exchange rates from?

A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

Why is my cash request and the amount I received different?

Help, I need to top up my account. Where do I send a check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which ATM's can I use to make a withdrawal?

Explain why a card payment would be cancelled?

I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

Is there a way to link the card i just got?

Why does my transfer keep failing? I've tried 5 times and they all failed.

I couldn't make a transfer because it was declined

In which stores can I shop with this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my card at an ATM?

Are there only certain ATM machines where I can use this card?

How old do you need to be to have an account?

My card hasn't arrived yet. What do I do?

Why does it matter that I prove my identity?

Where can i find my top-up verification code?

How can I set up Google Pay on my device?

I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is the closest ATM to me within 2 miles?

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

A direct debit payment that I didn't authorise shows up in my app.

I wasn't able to use my top up card because the money I put on there wasn't there anymore

I'm not sure where this charge came from.

I am still waiting for a money transfer to process.

When will the check I deposited post to my account?

You shorted me money when I tried to make a withdrawal.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the closest place to withdraw money?

I need to know where I can withdraw money.

What does it mean if it says my card payment has been cancelled?

Why is it saying my card payment is declined when I made it?

Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?

Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!

What do I do if the ATM swallowed my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need an ATM right now!

What does it mean when a cash withdrawal is pending?

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

My statement contained a one pound extra fee

how much will I be charged for making a transfer?

Why isn't my balance updating after depositing cheques and cash.

I am not happy with your company. Please delete my account asap.

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

I can't find the money I just added to my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find an ATM?

I need to know where I can withdraw money.

i haven't received my order and want a refund

Please can i get a disposable virtual card as well?

I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

For the identity check, what kind of documents do I need to have?

Is there a transaction limit on a disposable card?

Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.

What's wrong with my ID? I can't verify it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What ATMs can I use this card?

What are the restrictions on the virtual cards?

It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!

I think there's been an unauthorized cash withdrawal from my account.

There is a duplicate charge on my account.

I have a new card and need to activate it

Which flat currencies do you support for holding and exchange?

I have transferred some money but the balance hasn't changed

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How far is the closest ATM from me?

I need to know where I can withdraw money.

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

I just moved. How do I give you my new address?

Is my card actually working? It's the first time I tried using it

Why can't a beneficiary receive a money transfer from me?

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

Why was I not able to complete my transfer?

I paid with card and was charged a fee that shouldn't be there!

I tried using my card, but it doesn't work.

I have two of the same charges on my account!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: At which ATMs can I use this card?

I made a deposit and the balance hasn't been updated.

What top up charges are there for US cards?

I made a card payment but it didn't work. Why not?

How long will it take for my cash withdrawal to stop pending

i am under 18 and i am trying to verify my id. why wont it work?

I have been charged twice for the same thing!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the nearest Mastercard ATM?

What kind of ATMs would this card be accepted at?

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

I didn't want to make a transaction, I want to revert it

Do I need to do something to get a new card once it expires?

I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

I am wondering about a transfer from a different country that doesn't show up yet?

My beneficiary didn't receive my transfer

Are you aware of any charges for receiving money?

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What ATMs can I use my card at?

I asked for cash but I did not receive all the funds

Can I receive payments in another currency?

Why was I charged for a cash withdrawal at the ATM?

Who can have access to top up my account?

Help, I need to top up my account. Where do I send a check?

I am travelling and I was wondering what your exchange rates are

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which ATMs am I allowed to get money from?

I need to know where I can withdraw money.

How can I put more money into my account?

I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?

Is identity verification required for me to use my account?

Why do some of my payments have fees?  I don't understand.

Can my account be topped-up by friends of mine.

Why is my card payment still listed as pending?

What is needed for the identity verification?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which ATMs accept this circuit board ?

Please provide me a list of ATMs that accept my card.

Can you please explain to me why there is an extra €1 fee in my statement?

why is there a fee for the transfer I made?

How long does it take to prove my identity?

I have a payment that hasn't went through yet.

Where did my top-up go? I can't find it in my wallet

Seems like my card payment has been cancelled

Can I track my card while it is in the process of delivery?

Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my card in another institutions ATM?

Can you tell me why my credit card was declined while trying to top-up?

I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

What steps do I need to take to exchange currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need help from someone in your department with finding my nearest ATM.

Please help me regarding a direct debit in the app that I don't recognize.

My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?

I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.

What ATMs will allow me to change my PIN?

I want a card, but I'm not in the UK- can I get one still?

How do I dispute a direct debit transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I withdraw from any ATM?

Where are the ATMs that accept this card?

Why am I being asked to verify my identity?

I found my card that I thought I had lost, I need to reactive it, please help.

The exchange rate was messed up from the ATM

Why doesn't my card work for any transactions?

I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?

There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.

if i found a lost card can i put it back in app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me what ATMs take this card.

Please provide me a list of ATMs that accept my card.

Are there any charges for using a bank card to top up

I sent a check into the system but still haven't received the cash yet

I need to add my new address now that I've moved.

How to a go about ordering a disposable virtual card?

What happens if a merchant doesn't accept  you payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there only certain ATM machines where I can use this card?

How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.

I would like to know why so much identity information is required?

I have an unusual payment in my statement

Is there a top-up limit that I have to stay under during a given period of time?

I don't recognize this payment at all!  Help!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do I know where I can get money withdrawn?

I need to know where I can withdraw money.

I got an unexpected charge on my transfers. How can I correct this?

I found the exchange rate for my cash withdrawal is wrong

Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.

I put some cash into my account but it's not displaying that on my balance.

Do you have charges now when you pay with a card?

Did you deactivate my card it's not working anymore

My friend wants to send me money, can she?

How old does my daughter need to be to have her own account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What ATMs can I use this card at?

how much do you charge to top up US cards?

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

Why hasn't my balance been updated? I've deposited a few cheques some days ago!

How long will it take to have my card mailed to me?

Are you going to charge me to collect the money?

There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a Mastercard ATM nearby?

Where are the ATMs that accept this card?

I got less cash than what I specified at the ATM.

The activation process for my card isn't working.

Can you please tell me how long it takes for the transfer to be available.

Am I able to top up with this cheque I received?

The cash withdrawal I took seems to be off. The exchange rate is wrong.

Your company is lame. Shut down all my account services right now.

i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

Where are you getting your exchange rates from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where are the ATMs that accept this card?

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

I will be traveling.  Can I add money automatically?

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

The exchange rate for case abroad is applied wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What ATMs accept my card?

I need to know where I can withdraw money.

I made a payment that's pending. Will it go through?

i withdrew cash and dont see it reflected on the balance

Where do I order a disposable virtual card?

Someone used my card without my permission.

I an not sure but it looks as if a card payment I made was cancelled.

I would like to change my name after marriage.

I need to transfer money into my account, and I don't know how to do that.

Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened

Is there a reason my cash withdrawal was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will this card work at any ATM?

I think I was wrongly charged in a recent transaction when I used my card.

Why does my identity need to be verified?

There's a duplicate charge on my account?

What countries do your services support?

Should I order a new card before I freeze my original one?

I received the wrong amount of cash back

I'd like to know where my funds come from.

I want to add money automatically when I travel.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use this card at any ATM?

I need to know where I can withdraw money.

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

What are the top up fees for using an European bank card?

I was unable to transfer money to a beneficiary.

How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.

My ATM card isn't working for a withdrawl

I was wondering why my payment hasn't gone through yet, its been a while.

I tried to top off using the card, but the money just disappeared?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please provide me a list of ATMs that accept my card.

I am looking for my top-up verification code and cannot find it.

what do i need to have with me to activate card

Why can't I transfer money to a beneficiery?

I have transactions that I don't recognize - I think someone is using my card.

How do you determine your exchange rates?

Am I allowed to get an account for my daughter?

Everything was stolen from me.  I can't use the app.  Please advise.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find Mastercard ATMs?

I need to know where I can withdraw money.

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

I recently reported my card as missing/lost, and I just found it. Can I still use it?

Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.

I did not receive the correct amount of cash.

I made a mistake when making my last transfer, please cancel before it goes thru.

I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?

Not living in same place, need to change details

The exchange rate for foreign ATM currency is wrong.

Please help me with the activation of the new card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know where I can withdraw money.

What kind of ATMs would this card be accepted at?

What is necessary for the identity verification?

Can I withdraw money from another bank and transfer it into my empty account?

My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?

Why isn't my refund showing up in my statement?

Does this app have the same exchange rate as third parties?

I topped up my card but the app rejected it.

How can I find out where the funds are flow?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What kind of ATMs would this card be accepted at?

I am not sure but someone else might be using my card

How many transactions can be made with a disposable card?

I would like to better understand why my pass-code is not working.

I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.

Help, my phone was stolen, please advise!

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

Why can I not transfer money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are automatic debits on my account that I did not make.

I do not recognize a direct debit payment that I see on my app

Please tell me how to verify my top up card.

Why did I get less cash than what I asked in the ATM?

I am unsuccessfully trying to make a transfer can you help?

The exchange rate for my withdrawal was wrong.

I got a declining message during a transfer? please tell me why

I took out some cash from the ATM but it is still showing the transaction is pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I dispute a direct debit transaction?

I see an unfamiliar Direct Debit payment.

Could you explain your rules for ATM fees?

You did not give me the correct exchange rate for an item that I bought.

If I add money with an international card, are there any fees?

How many times can I enter a wrong PIN before it is blocked?

Help!  The app says I took out cash but I didn't!

I already paid to top-up but the funds aren't available yet, where are they?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a Direct Debit that looks suspicious.

I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?

Can I apply for one of your cards if I live in the EU?

Can I use your services without access to the app?

Will I get charged fees when I add money with an international card?

I think when I withdrew money when out of country the exchange rate was wrong.

My credit card for was not approved for a top-up transaction.  What happened?

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.

Someone else made a Direct Debit transaction on my account

I'd prefer to use my American Express when putting funds into my account.

why was a extra fee added to my account for transfer ?

How long will it take for my transfer to arrive?

How long will it be  before the person I sent money to is able to see it?

How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay

My transfer did not work, what was the reason?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to dispute a payment I didnt make

There was a direct debit from my account and I didn't authorise it

I need to set up an account for my daughter, how would I do that?

Is my credit card supported for top-ups?

If my card payment isn't working what do I do?

How can you assist on verifying my identity?

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

Why is there an extra charge of 1 dollar on my statement?

Why am I unable to withdraw money even though in the past I've done it just fine?

Can turn my money into another currency?

Can you tell me what I need to do to have my pin changed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't recognise this Direct Debit payment.

what is this charge i didnt do it what can i do

Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

Is there a way to order a virtual card on the website?

my cash withdrawal has not come out of my account yet.

How many payments can I make using a virtual card?

Can I quickly send a transfer from China?  How long will it take?

Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.

Why did my payment not go through why did it cancel?

I want to add money automatically when I travel.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is this charge i didnt do it what can i do

I see a direct debit transaction in the app that is not mine

Where can I located the auto-top up option?

What kind of fiat currencies are supported for holding and exchange?

I'm interested in getting a card. How does one go about doing that?

I am unable to activate my card, it won't let me.

My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.

Do you have a tracking number for the card I was sent?

I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a potentially fraudulent direct debit on my account.

I am seeing in the App a diret debit that its not mine

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

When I tried to access my cash, I wasn't allowed!

I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?

What currencies does google pay top up accept?

i received my American Express in Apple pay, why is top up not working?

A payment shows up on the app that I never made.

What is the Top up rate charge for using a card in the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A direct debit appears in the app but I didn't authorize it.

I didn't initiate a direct debit that I see on my account

Is there a limit to how much I can top-up?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

Why isn't the recipient seeing the transaction? I just sent the money.

I was told I would be getting a refund but I have yet to see it

I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?

I can't use the app because I got mugged yesterday and they took everything. Please help.

Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.

Is there a limit on how many times I can use a disposable card?

I'd like to have extra cards. Will I have to pay for that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A false direct debit payment is showing in my app

I see a direct debit that isn't mine? How can I get my money back?

Is it possible to go ahead and log in, although I have not been confirmed yet?

My card is no longer lost. How do I enter it back into the app?

I am seeing unathorized transactions in the app, on my account.

Can cards be dispatched on a specific date?

My top up is not showing up in my wallet!

I wasn't charged the correct exchange rate for an item I purchased.

Why is the exchange rate on my card wrong?

What are the steps to change my PIN to something else?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't recognize the direct debit payment from the app.

There is a direct debit set up that was not authorized by me.

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

Why is there a $1 charge on my statement?

I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?

What do I do if a transaction shows up twice?

At what age can a person open an account?

I found a transfer fee - is that correct?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is this charge on my card?

There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

Can I use your services without access to the app?

I was charged a fee when buying stuff with my card.

I have made a recent check and cash deposit that isn't reflected in my balance.

Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.

Where did my money go? I'm not able to withdraw it from my ATM.

How do I check to see why my card payment was declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i get a refund for a direct debit payment i didn't make

In the app I see a direct debit that I don't recognize.

Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

Where can I check to see where the money in my account came from?

Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?

Can I make transfers before my identity verification?

Could you explain why my card payment did not work?

You sent me a card and now I want to link it.

A transaction I did to my friend hasn't arrived yet, why?

Why have I received a rebate for my payment after a week?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a direct debit set up that was not authorized by me.

Please help me regarding a direct debit in the app that I don't recognize.

What should I do if I don't know my password?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

What is the highest amount I can top-up?

I can't seem to use my card. Can you help?

I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.

Will you charge me more if I use a European bank card for a top up?

I believe that the rate of exchange for my cash withdrawl is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

There's a payment showing in the app today even though I have not used my card at all. I want a refund.

What is the extra fee I was charged when using an ATM?

I paid with card and was charged a fee that shouldn't be there!

I am unable to activate my card, it won't let me.

Would I have to pay anything if I need an additional card?

I cannot find my phone, what should I do?

Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.

Why am I charged to get money from the ATM?

What can I do if my card still hasn't arrived after 2 weeks?

Can I get my friends to add money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.

I didnt get the correct exchange rate for getting cash

I think when I withdrew money when out of country the exchange rate was wrong.

In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?

I withdrew cash but it still shows as pending?

I placed my order a week ago. Is it ok that my card isn't here yet?

Where can I find information about where my money came from?

Can I get an update on my replacement card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't know where this debit transaction on my statement came from.

I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?

Why didn't I get the amount I requested at the ATM?

Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?

At what age can a person open an account?

I contacted the seller and he won't respond.  Please just refund me my  money.

Why do you need verification for my identity?

Can I tell if my top off didn't work?  It doesn't seem to have.

I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?

Instruction: Given an online banking query, retrieve another query with the same intent