Question: If I see a payment in the app that I don't recognize, what should I do?

I don't recognize a charge on my statement.

I punched in the wrong pin too many times and I'm locked out.

How much does it cost to top up a US-issued card?

I am unsuccessfully trying to make a transfer can you help?

I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.

What steps do I have to take to change my PIN?

I made a cash deposit to my account but it is not there

Rates were applied wrong while using foreign currency at an ATM.

Can you explain to me the way to verify my top up has gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is an unauthorized payment in my statement.

After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?

I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?

Since I just got married I need to change my name.

I need to change my name, since i just got married

I did not get the right amount of cash from the ATM.

If I live outside of the UK am I still eligible for a card?

Could not complete transfer, states 'declined'

Why am I being charged the wrong currency exchange when I purchased something abroad?

Can I already use my account although the identity verification has not passed yet?

I asked for more cash than what was received

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't recognize a purchase that was made with my card.

A payment shows up on the app that I never made.

What type of fiat currencies do you support?

I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?

What do I do to verify my source of funds?

There was an extra fee on my account when I got cash.

The ATM didn't give me what I asked for but my balance says it did

I've obtained the card, how do I enable it on the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't recognize a charge on my statement.

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

Can I use my account without verifying identity?

How long does the "pending" period of a transfer take?

I sent a payment, but the person I sent it to says they don't have it

I transferred some cash and it has not arrived yet.

my cash balance less than what I thought

What limits are there on the virtual cards?

I had everything lined up to make a transfer, and then it rejected it.

Why is it important to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

What currency can I use to pay for a top up?

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

I would like to change my name after marriage.

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

How do I go forth on transferring a sum of money from one account to another?

I am not able to see the card PIN anywhere?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's a card payment I didn't make

There is a strange card payment I don't recognise.

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.

Why isn't my refund shown on my statement?

Which fiat currencies can I use through this app?

Why am i being charged for withdrawing cash funds?

How do I go about topping up with Google Pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It is listed in my app that I made a payment which I did not actually make

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

I would like to cancel my previous purchase.

Why do you need verification for my identity?

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

How many transactions can I do with a disposable card?

I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.

There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.

Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

How much are the fees for adding funds using an international card?

Why do you keep declining my payment?I tried several times already with this card and it is just not working.

A fee that shouldn't be there is there after using my card!

Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.

I lost my card and need a new one, will it cost me?

Still waiting for transfer to be completed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a strange card payment I don't recognise.

A payment shows up on the app that I never made.

do i have to talk to someone to close an account or can i in the app

I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.

The wrong exchange rate was applied to me while pulling out cash.

How can I lookup the source for my available money?

I don't have the device I used to log onto the platform so I can't access it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't make a payment at this business.

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?

Can I use your services without access to the app?

Do you know when the withdrawal will show?

Which foreign currencies can I get transferred into my account?

I am yet to receive the money in my account how long will this take?

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

I would like open a second card for my daughter, how can you assist me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

I only have one other credit card from the US. Do you accept that?

What country's money can I hold currency in?

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

I have received my American express in apple play, looks like top up has an issue, please help?

i have tried everything to complete a transfer but can't, what should i do next

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

When will the money be made available in my account?

What is the maximum transactions I can use on a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I find out how or where this transaction on my account came from?

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

What currencies does google pay top up accept?

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

I didn't know there was a charge for tranferring. What is the charge?

I had trouble with an incorrect rate being applied when using the ATM with foreign currency.

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A payment shows up on the app that I never made.

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?

My credit card for was not approved for a top-up transaction.  What happened?

Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?

Help, my phone was stolen, please advise!

Does it cost me anything to top up my account via bank transfer?

I was charge a fee that I wasn't told about

I have received my American express in apple play, looks like top up has an issue, please help?

I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

I did not receive the correct amount for the exchange rate.

So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?

I would like help to revert a transaction I did this morning

Can you tell me where my funds come from?

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

What are the charges for topping up US card?

Can I see the source of my available money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Not living in same place, need to change details

from where are coming your exchange rates?

I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?

In the app, where do I find my card PIN?

I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.

My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?

Is my card actually working? It's the first time I tried using it

I'm not sure how to complete the identity checks process.

I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to update my demographics.

Can someone assist me with updating my account details with changing my last name?

Apple pay is not accepting my American Express card, can you assist me with this problem?

Is there a number to call to get my pin unblocked?

I just checked and my payment was cancelled, why?

The money that I have transferred hasn't arrived yet.

I punched in the wrong pin too many times and I'm locked out.

My card has an expiration date, will you send a new one automatically?

Although I transferred some money, it has not as of yet, arrived.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to alter my personal details.

I would like to change my personal details.

Are there any fees if I want to add money using an international card?

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

What's wrong with my ID? I can't verify it.

What's the web address to unblock my pin?

Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?

Someone must have found my card details as I don't recognize these transactions.

If I exchange currency frequently, can I get a discounted rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got married and I need to change my name

I am interested in changing my personal details.

There's a payment in the app I don't recognize.

During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?

What are the cards and currencies that you support?

Is it possible to purchase more physical cards with my account?

I received a "declined" message when doing a transfer

How long does it take to prove my identity?

Please tell me the types of currency I can hold.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there a way to change name?

Help me. My transfer was declined. How could this happen?

How long do I have to wait for the transfer to be finalized?

I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.

I checked my statement and am being charged one pound. Where did this charge come from?

Where can I find out how to transfer money into my account.

There is a potentially fraudulent direct debit on my account.

I tried withdrawing but my cash is not showing up?

Do you offer services that hold money in different types of currency?

Will my card work at all merchant locations?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change my address ?

I am having trouble doing a transfer. A "Decline " message appears after making the transfer.

If my card expires next month, will I need to order a new one?

Why did it cost money to transfer funds?

how do i set up my apple pay watch to connect to my account

Why was I blocked from withdrawing from the ATM?

Can I add funds directly from my Apple Watch?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to make some changes to my personal information.

What is the reason why the transfer shows as pending?

Help me delete my account.  I am not satisfied with the service.

How many disposable  cards are available per account?

I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.

There is an unexplained $1 charge on my statement, can you please explain this to me?

Will you tell me how I am supposed to use the disposable cards?

Can you help me get Top Up to work in the Apple Pay function?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a new email.

I would like to change my personal details.

After my checque or cash deposit, my balance didn't update.

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

There is the same transaction showing more than once.

What are the reasons for my beneficiary not being allowed?

I've been waiting for 3 days, why is my withdrawal still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How would I change my details?

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

Can you accept my other card from the U.S.?  It is the only other one I have.

Will it be possible to change from USD to GBP with this App?

Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?

I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?

My account balance has not updated since I deposited a cheque recently.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I update my details since I moved?

It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.

Tell me how to top up my account using bank transfer.

The ATM didn't give me what I asked for but my balance says it did

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

What should I do if I don't know my password?

It seems I need to get information on limits for top-ups.

It's requiring me to verify my identity?

I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I edit my details?

what are the exchange rates for foreign currency ATMs

why wont my american express work to add money

I am not satisfied with your company.  Close my account.

The app says I got cash from an ATM but I didn't

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

The transfer on my account is not showing up.

I need a quick transfer from China.  How long would that take?

I have a payment that hasn't went through yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change to my married name?

I'd like to open an account for my kids can I do that?

I need to withdraw money. Where can I do that?

I am inquiring about why there was an extra fee charged when I used an ATM.

I saw I was charged extra for money I withdrew?

What is the expected delivery date of my card?

Why was I charged an extra fee when using an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to modify my details.

Can someone assist me with updating my account details with changing my last name?

I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?

I am inquiring about why there was an extra fee charged when I used an ATM.

My top-up hasn't gone through, what happened?

Are there specific ATM's I can use with this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My marital status has change, I got to correct my name to reflect that.

Can someone assist me with updating my account details with changing my last name?

How long will it take to receive my money from my transfer transaction?

I sent money to someone but they haven't gotten it, what's going on?

I'm checking the app and I see a payment that's not mine.

Why was I charged twice for the same transaction?

What if I type in the wrong PIN too many times?

Why did using an ATM cause me to have an extra fee charged?

Someone took my card without my permission.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to change my contact information.

Can you walk me through how I can edit some of my personal information?

I paid with my card and was charged extra

I am having trouble finding the top-up card verification code.

What is with the need to have all my ID information?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just got married and need to change my name on the account

Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.

I would like to better understand why my pass-code is not working.

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

My card's expiration is approaching, how do I replace it.

I can't freeze my account as I need the card as I am traveling, how do I change my pin?

Where are my funds? I topped off my car but it didn't seem to complete.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Changed details is essential, what steps do I take to do so?

I'd like to open an account for my children. How can I do that?

When I tried to pay in a store my card din't work

I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.

I tried activating my card and it didn't work

I found my card! Can I link it back into the app?

lost card found, want to put it back in app

How old do you need to be to use the banks services?

I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to change details about my personal account.

Is there a fee for adding funds with a credit card?

Are there any extras for exchanging currency?

Please help! I need a refund on a transaction on something I bought and I need the refund right away!

In my statement, there was an extra €1 fee

Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?

Why will my transfer not go through?!  Keep getting an error message.

Is there a fee for sending additional cards?

It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!

I would like to track the card you sent to me.

I see a fee that I think was charged because I paid by card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find how to change my name?

Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

I am having trouble transferring money to a beneficiery.

Bank transfer to account did not show up, please help?

The amount of money I pushed at the atm machine did not come out of the machine.

I received a fee for obtaining cash, is this correct?

What is this extra fee that I got when I used my card to pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I edit personal details?

Can you walk me through how I can edit some of my personal information?

There is a potentially fraudulent direct debit on my account.

I need a refund. This is not what i wanted.

How much does it cost to make transfers?

I was not able to use the ATM to get cash

What currencies are available for my use in holding and exchange?

I found a transfer fee - is that correct?

What do I need to do to cancel a transaction?

This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change my last name?

I was unable to transfer money from my account.

Is there a specific date i can have it delivered?

What should I do if my card doesn't work?

I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

Can you tell me how to get my card on the app?

I just received my card and I'd like to activate it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I moved and would like to change my address.

Where do I go to edit my personal details on my account?

I entered the pin incorrectly too many times and now it is blocked. Can you help?

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

Visa and MasterCard, can I get them both?

What are the top up charges for all US cards?

Why hasn't the transaction I did arrive yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a new address and need to change my old one.

I need to add my new address now that I've moved.

I want to cancel a transfer I just made.

My friend says he hasn't received my transaction

What is this cash withdrawal on my statement?

I'm still waiting on my identity verification.

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

If I want my son to have his own account is that possible?

Any extra charges for exchanging currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to edit personal details?

I didnt get the correct exchange rate for getting cash

I do not recognize a direct debit payment that I see on my app

How do I go about getting hold of a virtual card?

I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?

I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: should i contact customer support if i can't edit details

I have a new phone number and need to edit my contact information.

Are there any charges for receiving money?

Can I do more than 10 transactions with a disposable card?

I need a number of disposable cards everyday.

How do I start an exchange between GBP and AUD?

Is there a reason that my transfer failed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change my name after marriage

Can I change my name?  I am not married.

What do I need to do to correct this failed transfer?

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

My payment didn't work and the money is in back in my account.

How can I link my bank to my top up account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to change my personal details.

What kind of fees will I pay when I transfer?

How can I transfer some money into a foreign account?

I just got a card, how can I add it to the app?

What fiat currencies are used for exchange?

How can I report that my card was stolen? I made a police report first.

Can I top up my account with Google Pay?

I made an online purchase and the order has not shown up. Give me my money back.

what is the exchange rate for foreign ATMs

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to change my address?

I've just been married and need to update my name

It looks like my top up didn't work.  Why?

I can't verify identity through the app.

What do I do if there is a direct debit on my account that shouldn't be there?

Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.

I bought something this morning and the payment is still pending

Are you only able to get a card if you're in the UK?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I edit my details?

i tried using a virtual card for a hotel but it didn't work, why not

Someone besides me might be using my card.

I am planning activating my card was it possible?

Do you charge a fee for topping up a card?

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

I received a decline message on a transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I modify my account details?

My address details have changed and I want to update them

I noticed the exchange rate for cash withdrawal isn't right.

Can I use my American Express card with Apple Pay?

They said I would get a refund but I don't see it on my statement.

Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.

I would like to know why so much identity information is required?

If I wanted to change my PIN, how would I do that?

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

The machine gave me the wrong amount of cash.

Why was I charged an extra fee when using the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I moved so I need to change my address. How do I do that?

How do I edit the personal details on my account?

There is a pending payment on my account, what does this mean?

Do I get to have one of those virtual cards I've heard about?

what is the exchange rate when i get cash

Will money be added automatically when necessary?

Why isn't my purchase exchange rate correct?

Will my new card work outside of the EU?

Why is there a fee for doing a transfer?

Why did withdrawing money cost me extra?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to change my account details?

How can I change my name because I just got married?

Help!  What should I do?  My phone was stolen yesterday.

Since I need to exchange currencies frequently, would you be able to offer me a discount?

Why is there an extra pound charge that is pending?

May I get one of your cards?  I live in the EU.

I have lost my phone, what steps can I take to prevent someone using my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to change my name, since i just got married

How many payments can I make using a virtual card?

I just noticed my transfer was declined and I don't know why. Can you help me?

Can I exchange currency for different types?

I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got married and need to change my name.

I'm really concerned because I only made one transaction, but it's appearing multiple times.

I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

What are the steps I need to do if I have a stolen card?

I tried to withdraw cash and got declined, why is that?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

How do I order a replacement for stolen card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just moved. How do I give you my new address?

Which ATM's can I use to make a withdrawal?

I keep trying to make a payment, but it doesn't work.

I was wondering, Can I get my pay in another currency?

Why isn't my refund shown on my statement?

oh my god I lost my card! what should I do?

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My details need to be changed, how can I do so?

I need to change my last name on my account because I just got married.

Could you tell me why my cash withdrawal was declined?

My account balance has not updated since I deposited a cheque recently.

Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.

Where in the European Union can I get a card?

hello I have lost my phone and I'm worried someone's going to steal money from me

Why are you keeping my money from me by declining my card? What is going on?

Why hasn't the app verified my identity?

Why is my app showing me taking money that I did not take out?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change my address?

How can I change my name because I just got married?

Where am I able to get my PIN unblocked?

I tried to do a transfer and it's saying it declined.

I'd like like to know where I can order a virtual card?

Can I use a disposable virtual card for any purchase?

Why was there an extra charge when I transferred money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to modify my details.

I moved, can I edit my personal details?

How come I can see an extra charge for my transfer?

Did I not get my refund? I don't see it.

I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please

There's a cash withdrawal that  didn't make that is showing up.

Do you have a problem with EUR exchanges?

What systems do you have in place for my security when using my card for everyday purchases?

How much would it cost me if I transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my details because I moved?

I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.

Do you have a problem with EUR exchanges?

The exchange rate is incorrect on an item I recently purchased in a foreign country.

I don't want to give you all my identify details.

Will the system automatically top up itself?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to update my address.

Can I get a physical card for free, or is there a charge?

Does it cost me anything to top up my account via bank transfer?

I desperately need to transfer something from China, Please give me the wait time.

Which countries does your service work in?

Your system is broken. My transfers keep failing, 5 times now.

Everytime I try to prove my identity it won't let me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me where I can update my details since I moved.

It's been a couple days how much longer do I have to wait for my transfer?

I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

I'd like to open an account for my kids can I do that?

How and where can I find the identity checks?

I am travelling and I was wondering what your exchange rates are

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change the details in my account?

Since I got married, I need to change my name.

There is a payment that I made that hasn't gone through yet.

Why is my withdrawal wrong? I took out $100 but only received $20.

How do I go through the identity checks?

Why is top up not working for my apple pay app

I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.

You sent me a card and now I want to link it.

There is no way for me to prove my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just had a wedding and I want to take my spouses name.

Where is the option to top up with a cheque?

I attempted to top up using my card, but now the money just disappeared?

Who do I contact if there is a direct debit that I did not create.

I haven't gotten my credit card in the mail.

My card was declined at a restaurant today and I don't know what the problem is.

I have an unfamiliar direct debit in my statement.

Are there any extras for exchanging currency?

Do I need any kind of proof for the identity check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change my account details?

I am interested in changing my personal details.

What fiduciary currencies are supported for tenure and exchange?

Can I get a card even though I live in the US

Can you tell me where to find my top-up verification code?

I received my card, how do I get it to work in the app?

What proof do you need for my identification?

Can you tell me why my card payment was cancelled?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to edit my personal information .

Is there restrictions on where I can use my card?

How come I can't put money in my top up account?

I am unable to transfer money. I believe it is not working because it states it was declined.

Why can I not transfer money into my account?

I have a question regarding the PIN of the card?

Where is the top-up verification code located?

I got my American Express in Apple Pay, why is top up not working in my country?

Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my identity hasn't been verified and i can't edit my details, what's next

Since I just got married I need to change my name.

Is there an option to top up with a cheque?

Is it possible for me to give my daughter a second card for this account?

Waiting for the cash I deposited this morning still

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Tell me how to change my details.

Can I use this app for both USD and GBP?

Can i receive transfers from my employer to this account?

I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.

How can I tell where the money came from?

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

Am I able to order a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I moved to a new city and need to change my address

How can I change my name because I just got married?

The wrong exchange rate was used for my cash withdrawal

How would I use a bank transfer for topping my account?

What's the process for topping up my card?

There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?

There is more than one charge on my account for a transaction.

I won't be pleased unless I get a Mastercard.

What is needed for the identity verification?

I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to change my last name on my account because I just got married.

How do I edit the personal details on my account?

Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

Is there a reason my top-up has not gone through?

Something is wrong with my top up and I can't see it. How do I find it?

Where are the ATMs that I can use Mastercard?

I want a backup second card. Is this possible?

What is the source of your exchange rates?

While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change my account details?

I am interested in changing my personal details.

A transaction is showing more than once.

I need more assistance with how to activate my card.

The amount of cash I requested to withdrawal did not match what I received when exchanged

I have another card from the U.S. Will you be able to accept that one?

How old do kids have to be to open an account?

I inadvertently completed a transaction on a wrong account.

After I make a payment, how long will it be before it transitions from "pending" to complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I input a new address?

How many transactions can be made with a disposable card?

What country's money can I hold currency in?

I withdrew some cash and the exchange rate seems to be wrong.

Is there a reason my payments are pending?

Who do I make a check out to if I want to top off my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to change my address

How can I update my personal information after moving?

I have a trip coming up and want to add money automatically.

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

My account is devoid of funds. Am I permitted to submit additional money via bank transfer?

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

If my phone was stolen, do I need to do anything?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am here to change my adress.

I've just moved and I need to change my details

How can I top up my account by bank transfer?

I will be traveling.  Can I add money automatically?

the transfer to an account wasn't allowed is there any other way for me to do it

I'm in the EU. Can I get one of your cards?

I made a cash withdrawl and there is a charge.  What is this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I modify my details?

How can I update my personal information after moving?

Why was the wrong rate applied when I bought something in a different currency?

I am using the app, and I see cash withdrawals that I did not authorize.

I want to use auto top-up. Is there a limit?

Why has my card payment not yet been applied to my account?

Will I be charged any fee for receiving money?

Do I get any sort of discount on volume for a lot fo currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to change my data.

My last name has changed and I need to update my account details.

What is not accepted in order for me to top up my account?

Why is there an additional fee showing on the statement I received?

Is it possible to top up using a cheque?

How do I know which payments I make will have additional fees? Where can I find this information online?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change my details?

My address details have changed and I want to update them

Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.

Can you explain why the ATM is giving me less money than what I asked for?

Could you tell me why my top up isn't showing in my wallet?

I deposited some money, but the balance has not changed.

It looks like someone besides me ordered something with my card, what should I do?

What does it mean if my top-up has not gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am interested in changing my personal details.

I've just moved and I need to change my details

My American express works with my apple pay, why is top up not working?

i have been trying to add money with apple pay but it wont work, why?

I want to start using my card, how do I activate it?

I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.

I got less than what i asked for in the ATM, why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to add my new address now that I've moved.

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

Is there a transaction limit for a disposable card?

My transaction has not been received. When are you going to process it?

I am interested in giving a second card to my daughter, how can I make this happen?

How can I fix this? The ATM gave me more cash than I'd asked for.

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

I want to reverse a transaction I did this morning

I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.

How can I tell where the money came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: went somewhere else, need to change details

How long will an urgent transfer from China take?

I transferred money to my account but it is not showing.

I have a cash withdrawal that says it's pending, why?

I want to take some funds from my other bank account and add them to this one.

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

Are there ways for other people to send me money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to change my name after marriage.

Where do I go to edit my personal details on my account?

How much can I withdrawal in one month without incurring fees?

How can I dispute a direct debit charge on my account?

Asked for $100 but only got $20. Why would this happen?

Looking at my statement I see that I was double charged for a payment I made.

how does my statement get updated so i know when a refund will reflect on my balance

Do I have to go somewhere to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: details need to be modified

How can I change my name because I just got married?

What documents do you need to verify my identity?

I need assistance to activate the card on my account.

When will my deposit from this morning show up?

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

How long does it take for a transfer to post

What's the procedure with currency exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My last name has changed and I need to update my account details.

My friend wants to send me money, can she?

I need information explaining why my top-up failed to go through

What is the reason that my top-up is still pending?

The ATM wouldn't allow me to withdraw money

Do you charge a fee on currency exchange?

There's a cash withdrawal on my account that I didn't make

Why hasn't my withdrawal shown on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to change my address in the personal details.

Since I got married, I need to change my name.

What are age requirements for opening an account?

After I attempted a transfer, it failed.

I need a refund. This is not what i wanted.

I purchased this item and would like a refund

Why is the payment from my card still pending?

I am still waiting for a transfer to show

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to edit my personal details on my account?

When I got cash, my exchange rate was off.

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

Why did I get declined when trying to get cash?

What is the strange cash withdrawal on my statement?

How long do I need to wait to see an update after I make a bank transfer?

I'm sure I have enough money so why didn't the store accept my card?

What do I do about a debit on my account that I didn't make?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've just been married and need to update my name

I moved, can I edit my personal details?

How long does it take for pending to go through

This company is bad, delete my account now.

What currencies and cards do you support?

Do you offer cards for those in other countries?

Please explain why my transfer attempt was declined. Thank you.

I have a cash withdrawal that I do not recognise.

How come I was charged a transaction of $1?

I was unable to transfer money to a beneficiary.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change my name because I just got married?

how do i get into my account and edit my details

Please delete my account and personal information.

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

I'd like to know what the foreign exchange rate will be.

Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.

A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.

How long after a failed topup will funds refurn to account

I transferred money to my account but it is not showing.

Why isn't my purchase exchange rate correct?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a new phone number and need to edit my contact information.

My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

i received my American Express in Apple pay, is there a reason why top up is not working?

My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?

I have a duplicate payment on my account

I think something went wrong, I didn't get the right amount.

What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

Can I get a physical card for free, or is there a charge?

is the a reason why my transfer has failed?

Can I see the source of my available money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about changing my address?

I want to change the wrong exchange rate.

Why are you asking so many questions about who I am

If I were to use a European bank card for a top up, will I incur a charge?

I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?

Can I pay more to get it deliver quicker?

How long does it take for a transfer to reach my account?

My friend says he hasn't received my transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My address needs to be changed.

I moved, can I edit my personal details?

I tried withdrawing but my cash is not showing up?

Why, when paying with the card, was I charged an extra fee?

What fiat currencies are used for exchange?

Do i have to top-up with my credit card before I can transfer?

Is there a reason why my virtual card won't work?

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

The exchange rate was different when I got cash

Can you tell me where my readily available cash has come from?

How many incorrect attempts cause card to be blocked?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my address?

I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.

i tried to withdraw money but was told i didn't have funds

A cash withdrawal has been done that I didn't do.

Why have i been charged a fee for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I must change my address.

How can I edit my personal details in the app?

Will there be a charge for exchanging foreign currency?

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

There is a mysterious debit transaction on my statement

Instead of GBP, how do I exchange for AUD?

Why hasn't my balance been updated from the check deposit I made?

How can I find an ATM that accepts this card?

What if I need to use GBP instead of USD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My billing address changed and I need to update my information.

Can I change my name?  I am not married.

What do I do if I believe to be a victim of credit card fraud?

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

How can I change my PIN even though I'm out of the country in Austria at the moment?

Can I get a card that works in other countries like Africa and Indonesia?

What flat currencies do you use for holding and exchanges.

Can I link my card I previously received?

How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you walk me through how I can edit some of my personal information?

Explain why my card payment wouldn't go through.

Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.

Card payment was declined, do you know why?

I've changed my mind on an item.  How do I get a refund?

Can I choose between Visa and Mastercard?

Can I receive payment in another currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to update my phone number.

My card payment might have been reverted.

I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.

How long before I can see that my cash withdrawal has taken place?

A debit came through that I need to dispute.

Why has my payment been declined? I paid by card.

Does this app have the same exchange rate as third parties?

How do I shut down my account and get out of this company?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to change my home address.

I deposited cash into my account and I'm having trouble seeing it on my account.

What's the foreign exchange rate I will receive?

I got charged two times for a transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to modify my account details?

how do i get into my account and edit my details

If I exchange foreign currency, are there any other charges?

A transfer was not allowed to an account.

What steps do I need to take for the identity checking process?

How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?

Could you tell me why my top up isn't showing in my wallet?

I need to get a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I moved, can I edit my personal details?

I've just moved and I need to change my details

What is the maximum number of transactions I can do with a disposable card?

Is there a reason my new card hasn't arrived?

The ATM is showing it gave me the money I requested but I didn't get that amount.

After depositing a cheque my balance did not change.

How do I transfer money into my account?

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

What's the procedure for getting a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to change my personal details in my account.

Can I change my name?  I am not married.

Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.

Using your app, would I be able to exchange between USD and GBP?

I hate this company! Can you delete my account?

Would you be able to offer me a discount, since I need to exchange currencies frequently?

I paid with card and was charged a fee that shouldn't be there!

Why won't the ATM let me withdraw money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Need to report a change of address.

How long should I wait for the card to arrive?

How will I know what the exchange rate is?

I want to do a bank transfer to this bank, from an account at another bank.

i live in portugal. do you operate here?

I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?

The amount of cash I received was not the full amount

I would like to get an account for my child.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change my name in my profile?

I just got my new card and tried using it and it was declined?

It's been a week since I ordered my card and it's not here. Please help?

How can I find the source for my available funds and money?

I just checked and my payment was cancelled, why?

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?

can i add funds  with a card from the united states

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I modify my information?

My transfer is failing when I try to do it.

Can you please tell me why I was charged an extra fee on my transfer?

Where can I find my PIN? I haven't gotten it yet.

There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?

How long will my transfer be pending for?

What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can someone assist me with updating my account details with changing my last name?

I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!

I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

How long does it typically take for a pending ATM withdrawal to clear?

Could you tell me about the restrictions that are on the disposable cards?

I put some cash into my account but it's not displaying that on my balance.

Can I still access the app even though my phone was stolen?

I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to update details?

I transferred money but the recipient does not see the funds in their account?

How many transactions can I do with my disposable card?

What should I expect to be charged on a SEPA transfer?

For some reason, I'm unable to transfer funds.

Can you help me get a disposable virtual card?

This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!

I've been charged an extra £1 and I don't know why

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I edit my personal details?

How can I edit my personal details in the app?

I would like to verify my source of funds.

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

My money hasn't been deposited yet. When will it be?

I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?

The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?

Why was an extra charge added when I used my card?

The ATM machine would not give my card back

What is the length of a transaction completion?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I change my name?  I am not married.

Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!

My PIN has been blocked, what should I do?

Explain why my top up has been reverted please.

I no longer want this can i cancel my purchase?

I am 16 and just started working at McDonalds can I deposit my checks at your bank?

Is it possible for me to top up with a cheque?

What should I do if my card doesn't work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've just moved and I need to change my details

A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.

I got charged twice with a duplicate card. How do I resolve this?

How do I query a payment on my card? It looks like I have paid for the same thing twice.

i dont recognise some of these transactions, i think someone has my card details

What is the formula for your exchange rate?

I would like to close my account, as I'm not happy.

I don't recognize a charge on my statement.

I checked the app and my balance has not been updated for the cash or cheque deposit.

Why won't you let me name X as a beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Since I got married, I need to change my name.

Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?

I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?

I want to top up my account. Can I do it with Google Pay?

What forms of ID should I use for verification?

My card was stolen and used to make several purchases. Please freeze my card so no one can use it.

I need to cancel a transaction immediately.

I need my refund as soon as possible. What else do I have to do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I update my personal information after moving?

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

My money I had was gone and I could not get gas!

How can I find the source for my available funds and money?

I tried to make a top-up and it was canceled, why is that?

Can you tell me about why the account I have was charged an extra 1$

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I modify my details?

How long should I have to wait before I see the transfer in my account?

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

What kind of cards are supported?  What currency?

Will I receive all the money sent to my account by SEPA transfer?

Can I have a discount if I exchange currency often?

Why was I charged a fee when I withdrew money?

Whats the maximum number of disposable cards that I can get?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My address details have changed and I want to update them

how do i get into my account and edit my details

I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?

I would like to cancel my previous purchase.

I got some cash in the ATM but its still pending

Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

I have to quickly transfer something to China. How long will it take to arrive there?

Why won't my card accept any transactions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I edit the personal details on my account?

How do I get my money back for something I bought?

Do you have info about the card on delivery?

Is there a way to order a virtual card on the website?

Do I need to convert my currency from GBP before transferring?

I can't find my card!  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: after i got married i need to change my name

Would it be possible for me to get a second card?

I deposited cash this morning, but it is not yet available.

There is a withdrawal in my account I didn't make.

Is there a reason why my card was declined when I attempted to withdraw money?

I want to change my PIN - do I need to be in a bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I edit my personal details in the app?

I got a new address and need to change my information.

I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?

Why is there a fee associated with card use?

The exchange rate was incorrect for this item I bought.

I got a message that I cannot name X as a beneficiary.

I need to activate my card, how is that done?

The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?

Am I limited on the amount of disposable cards I can possess?

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I change my name?

Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?

How come there is a duplicate charge on my card?

Why am I charged to get money from the ATM?

I keep being asked to verify my identity. Is this normal?

What's going on? My card wont accept any transactions.

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to change my phone number.

how do i get into my account and edit my details

How much will I be charged for a cross-currency exchange?

I can't log into my account because I lost my password

Is there any reason why my card didn't work when I tried to top up?

May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?

Online banking is not showing my cheque or cash deposit so the balance is incorrect.

Where is the card I ordered 2 weeks ago?

I used my card to top up, but the money is not there!

Why have I been charged a fee for cash withdrawal?

Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to modify my details?

why does my statement contain an extra fee?

I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?

Am I going to be charged for topping up by transfer?

my exchange rate looks wrong for my last payment

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

I was charged a fee for withdrawing cash.

What do I do if my card is about to expire?

For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I edit my personal details?

Since I just got married I need to change my name.

I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?

How can you assist on verifying my identity?

My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.

If I need an additional card, is there a fee for that?

I don't understand where this charge came from.

My wallet was taken and I see that someone is using my card!   Please help me!

Why did I have to pay an additional amount when using my card to pay?

I made a deposit but it is not showing up in my balance.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I update my address?

How would I be able to make changes to my personal details?

I did a cash deposit to my account but my balance is still the same. What happened?

I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.

My app says I withdraw funds from my account through an ATM.

I withdrew cash and I think the exchange rate is wrong.

I want to close my account & I will never do business with you again.

I want to know which currencies and cards are supported, can you provide a list?

I've been charged an extra £1 and I don't know why

I'd like to use my American Express to place money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I change my information?

What am I going to need in order to verify my identity?

What  is the verification process for a top up card?

In the US, how long is the wait for a transfer?

How can I obtain a disposable virtual card?

There was a transaction this morning that I'd like to reverse.

My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?

There seems to be an additional charge of £1 on my statement, what is the reason for this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where can I change my address?

I was wondering if you will take any fees in exchange for top ups?

I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.

how come when i got cash the exchange rate was different than it should be

I need help reapplying my top-up. It seems it isn't working.

I was charged an extra pound for no reason. Why is that?

I don't know what pending transaction means.

I can't find out how to top-up my account using cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Talk me through modifying my details.

I've completely forgot the code to get into the app.

What is the Top up rate charge for using a card in the US?

I have a transaction showing up more than once.

Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.

I've got to have one of those virtual cards.

I think my card payment has been reverted

I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?

The exchange rate was incorrect for an item I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I update my details?

what are the reasons why you would not be able to process a payment

Would it be possible to open up an account for children?

I was charged an extra dollar on my account and would like to know the reason.

Its been several days and my cash withdrawal is still pending. Why?

I ordered something online a while ago and I haven't gotten it. I would like a refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My address is incorrect on my file.

I withdrew money and got a fee, please explain

I have a trip coming up and want to add money automatically.

Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.

Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.

I'm having difficulty verifying my identity.

I requested a higher amount for my cash withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How would I be able to make changes to my personal details?

What should I do after I've moved and need to update my personal details?

How many disposable cards am I allowed to have?

I wasn't able to use my card today when I went out for lunch. Wondering why that is?

The fee charged when I changed rubles into British pounds was too much.

I made a cash deposit and the balance wasn't updated.

Is it possible for me to top up with Google Pay?

Why is my transfer taking so long to complete?

What is the procedure to transfer money to my account?

Is it possible to obtain both a Visa and a Mastercard from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to change my adress

What should I do after I've moved and need to update my personal details?

What am I being charged an extra pound when I haven't bought something worth that much?

I noticed that there's a payment on my card that's pending.

I recently deposited some money into my account, but it still isn't showing up. What's going on?

I just checked my account on the App and there is a payment on there that I did not make.

My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.

Tell me why my card payment has been declined.

I want to top up my account by a bank transfer, but will I be charged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Change of location, need to change details

I got a new address and need to change my information.

My phone is lost I don't want someone to use my account, what can I do?

Why hasn't my top-up finished pending yet?

Do you charge if I use a European bank card for top up?

I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?

I no longer need AUD, I need GBP instead, how can I make this happen?

Should I complete my security verification before I can use my account?

I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?

How old do you have to be to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Since I just got married I need to change my name.

I moved and need to change my personal information.

There's a payment that isn't mine on my app

HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

Is it possible to get a new card in China?

What is the appropriate age for my child to be able to open an account?

Why was I charged a fee when making this transfer when I shouldn't have been?

Can you please tell me why I was charged an extra fee on my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to change my address.

Where do I get a disposable virtual card?

I have to quickly transfer something to China. How long will it take to arrive there?

I tried entering my passcode and it isn't working. Can you help?

How do I activate my card to start using it?

i did not get any money but still was charged

Why has my deposit in the ATM not cleared yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: need my details changed

Please tell me how to edit my personal details.

What are the various currencies and cards that you offer support for?

My PIN was entered wrong and now I am blocked.  Please unblock.

I need several disposable cards made per day.

Can I only top-up digitally? Or could I use cash?

Can I add money in intervals to my account?  I will be traveling.

Which ATMs am I allowed to get money from?

What's the process of changing from GBP to AUD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me how to edit my personal details.

I got a new address and need to change my information.

How do I find out where my funds came from?

Is there a reason I was charged an extra fee for using the ATM?

I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

What do I need to do to verify my funds?

Do you issue cards for someone living in the US?

I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.

My top-up is taking a very long time to complete.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've just got married and want to change my name.

I got a new address and need to change my information.

what amount of time does it take for a transfer to reflect and be available

I transferred money but the recipient does not see the funds in their account?

How long will it take for my cash withdrawal to stop pending

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

Why didn't I get the amount I requested at the ATM?

how much does it cost to add money to my card

How can I stop someone from using my card after I lost it yesterday.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how to change name on account

When will I receive the cash payment from the check I deposited?

is there something blocking me from making transfers

Why is my cash request and the amount I received different?

I want to add money to my card, what payments do you accept?

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

My son has just turned 13, is he old enough for an account?

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

there were two of the same charge to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to change my account details.

My plans may change so I may need to change from GBP to AUD.

I sent money about 5 days ago and the recipient has not received the money yet.

I got a declining message during a transfer? please tell me why

I've been charged an extra £1 and I don't know why

When I received my cash, the exchange rate was wrong.

I would like to exchange currencies, how do I go upon it?

Why was I charged when taking out money?

How do I delete my account? I am dissatisfied with the service.

The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am looking to change my adress.

What should I do after I've moved and need to update my personal details?

can you tell me why my card was declined?

I'm due a refund and it is not on my statement.

do i have to wait for a physical card before i get my pin

What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.

Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.

Is it possible to track the card you sent me?

What do I need to see my source of money?

How long does a bank transfer take to show up in available funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Editing my personal details

how do i get into my account and edit my details

Can I have it delivered on the date I need it delivered?

What is the longest a US transfer should take to appear in my account?

I didn't receive the correct exchange rate for an item that I bought.

If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?

What's the expected wait time to recieve my new card?

What is this direct debit in my statement?

What do I do if I cannot access the app?

Why is my last cheque deposit taking so long?

Can you tell me when the transfer will be completed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I moved and need to change my personal information.

What should I do after I've moved and need to update my personal details?

Does your app allow currency exchange from USD to GBP?

I dont know what happened, but my payment was cancelled

Can I use my bank account to send me more money?

I couldn't transfer money to a beneficiery

Why is my friend not getting a transaction arrival yet?

I messed up and made a transaction using the wrong account.

I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I moved and need to change my address.

how do i get into my account and edit my details

I believe that someone is using my card without my knowledge!

Can you tell me whats going on with my card it seems to be not working?

i am not a premium customer but i want a virtual card, how do i get it

I want to cancel a transaction from this morning.

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?

What identification is required to activate my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a new address and need to change my information.

how do i get into my account and edit my details

Visa and MasterCard, can I get them both?

There are charges on my card that I haven't purchased.

I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?

How can I cancel a transaction to a wrong account?

I do not recognize a direct debit payment that I see on my app

How long do bank transfers take to clear

I had to pay one pound more than the set price!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i get into my account and edit my details

What should I do after I've moved and need to update my personal details?

I need a disposable virtual card. Please tell me how to order one.

Why is the payment I made still pending?

I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?

is there a reason i need to verify top up

How long will the $1 charge show as pending?

I have lost my phone, what steps can I take to prevent someone using my account?

Is there such thing as top up by cheque?

I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?

Are there limits to businesses that will accept this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I edit my personal details?

What should I do after I've moved and need to update my personal details?

I did a transfer to my account, but it hasn't shown up

Tell me why I need top-up to be verified?

How old does my daughter have to be to open an account?

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

My money didnt go through after I transferred.

what are you going to use my identification details for?

How do I top up my account with a bank transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What if I don't want to disclose all of my identity details?

What is the first step I need to make for being able to access my account?

What do I do if i accidentally broke my card?

I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.

Why was I charged a fee on a cash withdrawal?

My card was used without my permission, what do I do?

I went to do a transfer and it was declined.

I am still waiting for a transfer to show up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you need so much information about my identity?

I don't want to give you all my identify details.

My card was declined at a restaurant today and I am not sure why.

I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.

I deposited some cash but it hasn't shown up in my account yet, what's going on?

How much extra will I be charged for exchanging foreign currency?

There is a fee for a transfer, please explain that to me.

How much transactions do I get with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the function of the identity check

Why does my identity need to be verified?

What is the procedure for activating this card?

I'm not certain my top-up went through yet.

Please tell me the steps to verify my identity.

Is it possible to change my pin if i am out of the country?

I've changed my mind on an item.  How do I get a refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My identity hasn't been verified.  Can I use my account?

Is it really necessary to verify my Identity?

Where can i exchange between GBP and USD

I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?

My card payment is being declined and I've tried several times.

Please give me both a visa and a mastercard.

What is the length of time for one of these items to come to the U.S?

can i add funds  with a card from the united states

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you need my name and ID

Why do I have to give you my drivers license

From which age can my kids use your service?

Is payment required to get a card of my own?

What do I have to do to get my virtual card?

Which documents do I need for this identity check?

Can you tell me why my transfer is failing and help resolve?

I tried to get cash but it was declined!

I couldn't transfer money to a beneficiery

Is there a way to order a virtual card on the website?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you need to know my first and last name?

I don't want to use this method to identify myself.

I would like to know where the funds are at.

I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?

Is it possible to get both a Visa and a Mastercard?

I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!

I did a transfer and I was charged a fee that shouldn't be there!

Can my PIN be changed in any cash machine?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why are all my identity details required

You advertise no fee when paying with a card then my statement shows a fee.

i don't see the top-up verification code anywhere

I'm concerned because my cash withdrawal is pending.

Whats the minimum age to have an account

I no longer need AUD, I need GBP instead, how can I make this happen?

I'm waiting for a money transfer to show, still.

I don't think I should have been charged a fee to use my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are you asking so many questions about me?

What happens if I use my account and my identity verification hasn't finished?

Will I see fees from adding money with an international card?

If I don't have all my documents can they still verify my identity?

I exchanged cash when traveling and the rate was incorrect.

What am I being charged an extra pound when I haven't bought something worth that much?

I'm supposed to be getting a refund but it hasn't shown up, now what?

I have an unauthorized direct debit on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't want to verify my identity

Why do you need so much id info from me?

What does it mean if it says my card payment has been cancelled?

The exchange rate applied was incorrect when I was traveling outside the country.

What kind of businesses will take my card?

I need to find out why my pending payment hasn't gone through.

need to know places i can withdraw money

Can you please tell me how long it takes for the transfer to be available.

Instruction: Given an online banking query, retrieve another query with the same intent