Question: How many countries do you work in?

I cannot make a transfer to another account.

Why was there a transfer fee on my account?

Can you provide information for freezing my card immediately?

Do you have a problem with EUR exchanges?

The exchange rate is incorrect on an item I recently purchased in a foreign country.

Please explain why the funds I added were returned to my account.

Is it possible to have a discount for exchanging currency frequently?

My money disappeared right when I tried to top up

The amount of cash I received did not match the amount I requested

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is this open to residents of all countries?

What are the countries that you operate in?

I withdrew money and got a fee, please explain

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

Can I set up to my account to automatically top up?

I have been charged two times for one transaction.

What is the procedure for me to get more cards on my account?

If I want to select a new PIN what do I do?

How old do my kids need to be to open an account?

What do you do to transfer money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a card that works in other countries like Africa and Indonesia?

i did not get any money but still was charged

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

Can I have a spare card for this account please?

I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.

Is it possible to exchange currencies using the app?

According to the app, I got cash from an ATM but I haven't made any transactions.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where do you have locations at

May I get one of your cards?  I live in the EU.

I was charged a fee with my cash withdrawal that I shouldn't have been charged.

I got double charged from something, what can I do?

I need to know which fiat currencies I can use with you.

If I top-up by using a trasfer are there charges that applied?

I want to take some funds from my other bank account and add them to this one.

Can I use my account although the identity verification has not been accepted yet?

Please assist me in activating the card.

I don't recognize the direct debit payment from the app.

Can I check my recent refund in my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get a card outside the UK?

Can you tell me the countries you provide support for.

I lost my phone and need help so someone doesn't access my account.

I am worried about fees for top up cards?

I did a transfer and was charged a fee that I shouldn't have been!

The exchange rate applied is wrong for my international purchase.

My card failed to work when I was shopping in a store

How do I go about exchanging currencies with this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I live in the EU.  Can I order one of your cards?

Can I tell if my top off didn't work?  It doesn't seem to have.

What are the requirements to open an account for a minor?

I need some money transferred ASAP, how long does the process take?

What are the steps for  making a transfer for topping up?

How many disposable cards am I allowed to have?

I am missing a refund amount on my account.

Let me know what the steps for the identity checks are

If I want a friend to top off my account, can they?

I used my card to make a payment and wondered why the payment was reverted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries do your accounts send and receive to?

I don't live in the UK. Can I still get a card?

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

I would like to transfer money into my account.

I placed a cash deposit in my account but I can't see it yet.

I don't see the verification code for my card transfer.

I am unable to access my app due to forgetting my passcode.

Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.

I put money into my account in the form of a cheque, but my balance did not change.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who gets support?

I live in the EU, can I get one of your cards?

Is it possible to get both Mastercard and Visa card from you?

Why did using an ATM cause me to have an extra fee charged?

I think the rate that was applied to my purchase using foreign currency is wrong. Help!

Do you have any card fees if I want to add money using an international card?

what amount of time does it take for a transfer to reflect and be available

Why is my friend not getting a transaction arrival yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can I use it in any country?

Which countries does your service work in?

What do I do if a transaction shows up twice?

what is the amount of disposable cards I can have?

Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?

Why was the price higher when I paid with my card?

There's something wrong on my bill. A transfer fee should never have been added.

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

What has to be done to verify my identity?

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i get a card if I live in the usa?

Is my daughter eligible to open an account?

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

You promised no fees but now I've got one. What the hell!?

what is the fee for a transfer into my account

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

What is this cash withdrawal on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am not in the UK can i get a card?

Do you support countries other than mine?

Why do I get a fee every time I transfer?

Is it possible for me to give my daughter a second card for this account?

The app is saying I made a withdrawl but I didn't.

Can I receive a refund for an item I purchased?

There is no way for me to prove my identity.

I want to get rid of the account, and delete personal information .

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what countries can i use my card in

There was an extra fee when I paid with the card.

My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?

I tried to withdraw some funds from my card, but was declined. How can I get my money?

I deposited a cheque, but the balance hasn't changed yet.

What do I have to do to cancel a transfer?

app malfunctioning, does not know its me

Why was I not able to get cash from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you support countries other than mine?

Is there a tracking number for the card you sent me?

Is it possible for friends to top up my account?

Is it possible to get a refund for the item?

There was a limited amount of money available at the time of my transaction.

Is there a specific date i can have it delivered?

How old do my kids need to be to open an account?

Tell me what ATMs allow me to change my PIN.

How many currencies can I have money in in my account?

What is the reason a transfer shows as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't live in the UK. Can I still get a card?

Do you provide cards to people not in the UK?

What is your exchange rate between UK pounds and Russian rubles for my last transaction

Are there any charges for receiving money?

The amount of cash I requested to withdrawal did not match what I received when exchanged

I was only given $20 after trying to withdraw $100

What does it mean when a transfer is "pending"?

Can you explain the various transaction times shown on my statement?

Help!  The app has an ATM withdrawl that I didn't make.

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

My card payment has not been withdrawn from my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a card in the US?

May I get one of your cards?  I live in the EU.

How do I get a virtual card on my device?

I was checking my statement and I think one of my card payments has reverted

I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

When I went to get cash, it was declined!

Are you sure this is the interbank exchange rate? This rate is really bad.

Why did I get declined during a transfer?

Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.

My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where are you present globally?

What countries do your services support?

I put some money in my account the other day but now its gone? Why is this?

I have a canceled top-up and wanted to know about it.

Why didn't I receive the right amount of cash?

I have transfered to my account before but it is being declined now?

I need a new card to replace an expired one. Will it cost anything, and how soon?

What is the reason a transfer shows as pending?

Can you tell me why my card payment did not work?

Tell me why there is a charge on my cash withdrawl.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which countries does your service work in?

How do I know which countries you provide service in?

I need to hold money, what currencies can I use?

What are the benefits of a disposable card?

I already got my item but just got my money back

Can I use my Apple watch to fill my gas tank?

I forgot what my pin number is and now am blocked can you help me get in?

Do you offer a discount for those who perform frequent currency exchanges?

Can I tell what business will take this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can I use it all over the world?

How do I get a card if I live in the US?

I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?

My statement does not reflect that a refund has been issued

what steps do you take to check identity

Will you charge me for exchanging foreign currencies?

I exchange currencies a lot.  Can I get a discount?

How old do kids have to be to open an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Any chance of getting the card outside the UK?

Can I give a second card for this account to my daughter?

I wanted to know why there is a transfer of mine pending.

I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?

What does it mean if my payment was reverted?

Is American Express supported for adding funds?

I am yet to receive the money in my account how long will this take?

Why did my transfer to a beneficiary fail?

Are there specific ATM's that I can draw money from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: May I get one of your cards?  I live in the EU.

I would like to know the countries you are offer services in?

I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?

Is there a charge for exchanging foreign currency?

Any place that takes Mastercard would be fine.

I don't know where the top-up verification code is.

Why is my refund not showing up on the statement?

I deposited some cash but it hasn't shown up in my account yet, what's going on?

what documentation do I need for the identity check?

Where did my deposit for my source of funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I live in the EU, can I get one of your cards?

Will my new card work outside of the EU?

Will I be charged for adding money by transfer?

Why am I seeing a direct debit thats not mine?

There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou

I urgently need to transfer something from China. How long can I expect it to take?

I was double charged at a restaurant can you take the second charge off?

I can't use my card because it is not working.

Why did my payment go back to my account when I bought something?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which countries are you available in?

My transfer says pending. What does that mean?

I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

I'd like to have it delivered on Saturday.  Is that possible?

Are there any charges for receiving money?

The transfer was accepted but now it's stuck on pending. When will it go through?

How do I order a new card when my old one is ready to expire?

Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you provide cards to people not in the UK?

Can you tell me the countries you provide support for.

Why is it saying my card payment is declined when I made it?

who should i contact if my refund doesn't go through?

How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.

Where are you getting your exchange rates from?

On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are your cards supported in the EU?

If I don't live in the UK, can I get a card?

With this app, will I be able to exchange currency?

I look but I see no virtual card. Why is that?

Which fiat currencies are compatible for exchange and holding?

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

Can I use my account now, even though my identity verification has not gone through yet?

I can't figure out how to transfer money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the countries that you operate in?

How do I know which countries you provide service in?

I see a direct debit that isn't mine? How can I get my money back?

Help! I'm missing money, I deposited a cheque but its not showing on my balance.

I took out money from the ATM and it's still showing as pending?

I got charged twice for the same payment. Please removed the pending payment. Thank you.

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can the card be mailed to Europe?

Can I get a new card even though I am in China?

I forgot my password to get into the app!

Can I use my Apple Watch to pay for gas?

Even though I added money ey to the card, I couldn't use it

Can someone assist me with activating my new card?

When will I have access to my pin number?

Why is there a charged fee for debit or credit card payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me the countries you provide support for.

From what countries can I use an account?

I want to change the wrong exchange rate.

Where can I check to see where the money in my account came from?

The transfer was accepted but now it's stuck on pending. When will it go through?

My app is showing a cash balance that I did not receive.

Who can purchase a disposable virtual card?

What are these disposable virtual cards all about?

Why has my payment been declined? I paid by card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries are getting support?

How do I know which countries you provide service in?

Why did my transfer fail?  What can I do?

How many transactions can I do with my disposable card?

I am interested in a Visa or Mastercard. Do you offer them?

i did not get any money but still was charged

I left my phone at the hotel I was staying at so I can't use the app!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I live outside of the UK am I still eligible for a card?

Will my new card work outside of the EU?

I usually don't get charged for transfers, why was I this month?

Could you assist me in finding my lost card?

Is it possible for me to give my daughter a second card for this account?

What are the steps to reset my passcode?

If I need to cash foreign transfers, how does that work?

I think there was an error in your exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries can I use your services?

I'm in the EU. Can I get one of your cards?

I didn't want to make a transaction, I want to revert it

I want to top up by transfering accounts, What do I do?

This place has been too much work so I'd just like to close out my account & be done.

If US cards have a top up charge, what is it?

I lost my phone. Can I use my card without the app?

I would like to exchange currency  What types are there?

I wasn't allowed to transfer to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries can I use my account in?

Is this card available to United States Residents?

how do I get my card to show in the app?

How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?

What is taking so long on my transfer from the US?

My balance was not updated after transferring money.

How do I reactivate a card I thought I lost?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: are there any country restrictions?

My top-up has been reverted and I would like to know why.

How much will I be charged for exchanging foreign currency

I want to get a Visa and Mastercard, is it possible to get both from you?

Is there any reason why my card didn't work when I tried to top up?

Where do I access the auto top-up function?

There is an extra small charge on my card! What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries do your accounts support?

How do I know which countries you provide service in?

Can you tell me what the exchange fee is?

Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.

I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.

I want a disposable virtual card, how do I do that?

What are the charges for topping up US card?

How do I fix a transaction to the wrong account?

I signed up, but don't have a PIN. Where can I find it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: From what countries can I use an account?

I need a new card and I live in the United States.

Are there any restrictions for the disposable cards that I need to be aware of?

Am I allowed to use different currencies?

What do I have to do to get the contactless to work?

I recently transferred some cash, but the balance has not changed.

How can I tell if an AMT will take this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a card if I live in the US?

When I withdrew my money, why was there an extra charge?

How can I get my card out of the stupid ATM that ate it?

Do I have a $1 extra fee on the statement?

Do you have a list of cards and currencies you support?

Some cash was withdrawn in the app, but I did not do it.

I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

Can I add funds directly from my Apple Watch?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What countries do your services support?

How do I know which countries you provide service in?

Are there any fees to get additional cards?

I know I'm getting a new card but would like know when I can expect to receive it.

Is there a way to link cards if I have one of yours?

Why has another fee been placed on my statement?

Is there a way to top up using my Apple Watch?

Is my account accessible even though my verification of my identity has not passed yet?

I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will my new card work outside of the EU?

Is this card available to United States Residents?

What is the best way to get my virtual card?

I paid with a card and there is an extra charge. Why?

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?

Can you tell me if there are limits to disposable virtual cards?

Which card would I get, Visa or Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is this card available to United States Residents?

I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?

I just checked my statement and saw a $1 charge, why is it there?

My friend would like to send me money. What are the options available to them?

Why is there a pending time on my transfer?

disposable virtual card can be ordered where?

I bought something and want the money refunded can I get some help with that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I don't live in the UK, can I get a card?

what is this charge i didnt do it what can i do

Is there any way I can get more physical cards to use with my account?

I tried to make a withdrawal from the ATM, but it was cancelled.

Why does my transfer keep failing? I've tried 5 times and they all failed.

I was charged a transfer fee, why is that?

Why do i have an extra fee on my statement?

I don't have my passcode to access the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know the countries you are offer services in?

I'm in the EU. Can I get one of your cards?

The app can't verify my information for identity proofing purposes.

my statement contains an unknown payment

I am just waiting on the completion of the transaction.

I bought some things in the morning but the payment shows as pending

Could I get a MasterCard and Visa from you?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my card in Austria?

I'm in the EU. Can I get one of your cards?

I transferred money, why was charged for an extra fee?

Are there any charges for European bank card for top up?

What happens if the ATM doesn't give the right amount of money?

I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?

Is there a limit to the top-ups someone can do?

I want to reset my passcode, how can I do that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a new card and I live in the United States.

Can I track the card that was just sent to me?

what documents do i need to verify who i am

Is there a reason behind why my transfer did not work?

Please check and let me know why my transfers are getting declined.

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?

What is the estimated wait time on a US transfer into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know which countries you provide service in?

Is it possible for a person who lives in the US to get a card?

Why hasn't my refund been appiled to my account?

Why has my deposit in the ATM not cleared yet?

What about an auto top-up, is that a option?

My payment has an incorrect exchange rate.

Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the countries you have offices in?

Is it possible for a person who lives in the US to get a card?

Why was my payment declined? I keep trying my card but it's not working.

I did not make a cash withdrawal that is on my statement

THere is some cash that is showing up on my app.

Why is my transfer more expensive than I thought?

What was the extra charge for withdrawing money?

can I use my card before identity verification?

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

Hey I thought transfers were free.  Why are you charging me?

How long does it take for the money to show up in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In which countries can I get a card?

My money transaction can't be seen by the person I sent it to

I should not have been charged a fee for cash withdrawal.

I made a transfer and was charged extra. Why?

Is it possible to change my pin if i am out of the country?

Is there a limit on making disposable cards?

Where do I go to get my new card linked?

The exchange rate was incorrect for this item I bought.

I need my card frozen cause it was used without my consent to take money out. It was in an odd place.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm in the EU. Can I get one of your cards?

Is it possible for a person who lives in the US to get a card?

I shouldn't be charged any fee for transferring .

I wondered if multiple currencies is okay?

I must make a transfer from China and it is urgent. How long before the transfer is complete?

Will you charge me more if I top up with an international card?

I wanted to know why there is a transfer of mine pending.

Can i make several disposable cardsper day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you do business in the EU?

Is it possible for a person who lives in the US to get a card?

Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?

I want to transfer money. How do I do that for my account?

Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.

I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?

Am I limited on the amount of disposable cards I can possess?

Instruction: Given an online banking query, retrieve another query with the same intent