Question: I was making a purchase and it was declined and I wanted to know why.

I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?

How many times can I enter a wrong PIN before it is blocked?

What do I do if there is an electronic debit that is not correct?

Why was my cash withdrawal cancelled at the ATM?

Should I complete my security verification before I can use my account?

I received my card. How do I link it to the app?

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

I was doing a transfer and received a "decline" message.

Is there a reason to why I was charged twice for a transaction?

How can I get a virtual card for a one-time transaction?

What caused my cash withdrawal to be declined?

What do I do if I have forgotten my passcode?

I want to add funds to my account. What payment methods are accepted?

I have used all of my PIN tries. What should I do now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I get a "decline" message when doing a transfer

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

How do I exchange currencies using this app?

Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?

Can you tell me where my readily available cash has come from?

I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?

Do you only use Visa or do you have Mastercard too?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has my transfer been declined?

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

What is needed for the identity verification?

I have a direct debit that I did not set up

I tried to buy something online but my funds were transferred back to my account. What is happening?

At what cash machines can I change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

please help me with this transfer, for some reason i can't transfer to a cryptocurency account

I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.

I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?

Someone else might be using my card without my permission.

Is it possible to have a discount for exchanging currency frequently?

How long does it take for a top up to go through

how long will my cash withdrawal be pending for?

I bought a product a week ago, but may need to return it.

The transfer to my account was not allowed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to buy something and it was declined and my transfers keep getting declined, Why?

I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

What is your shipping policies for cards?

Can I use your services without access to the app?

How long does it take to activate my card?

My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.

Where do I go to fill out the identity form?

There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

Why have i been charged a fee for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have transfered to my account before but it is being declined now?

I received a "declined" message when doing a transfer

I need to move money from one of my other accounts to this one.

I am not able to see the card PIN anywhere?

I exchanged cash when traveling and the rate was incorrect.

I deposited a cheque but the cash hasn't arrived yet

Why do you need so much information about my identity?

my card payment has been declined, do you know why?

What is not accepted in order for me to top up my account?

What are the fees for using transfer to top off my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transfer could not be completed due to being declined.

How do I make sure my transfer isn't goin to an unsupported merchant?

I need to refund my item, can you please help?

Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

What is the time frame for european transfers?

Can I transfer money using a different currency?

Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate

Can you tell me the countries you operate in?

I made a bank transfer and the balance hasn't updated yet.

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What went wrong with my transfer?

What steps do I have to take to change my PIN?

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

What can I expect if I use bank transfer to top up my account?

What are the charges for receiving a SEPA transfer?

Is there a minimum age for having an account?

Can I use a disposable virtual card for any purchase?

I refilled my account balance but got an error message.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I make sure my transfer isn't goin to an unsupported merchant?

I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

What should I expect to be charged on a SEPA transfer?

Can I transfer money to my card via bank-transfer?

I did a topup successfully but its not showing in balance. I think there is some problem in system.

Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?

Somebody used my card without my knowledge!

Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

What is the proper way to activate a card?

Is there a way you can have money from a purchase I made refunded to my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get declined during a transfer?

I was charged a fee for withdrawing cash.

I was declined when I tried to take out cash!

I am having some difficulty verifying my id.

who should i contact if my refund doesn't go through?

What caused my cash withdrawal to be declined?

I'd rather not use my physical card, how can I get a virtual card?

Do you support changing the currency I use?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a transfer that was declined.

I received a "declined" message when doing a transfer

How long should it take for a transfer to go through? I have been waiting a while.

Please explain why my top-up hasn't been processed yet?

My card arrived but I need to make it work in the app, how do I do that?

One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks

It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my payment get declined?

The expiration of my card is near, how do I order a new card?

How do I activate my card, so that I can start using it?

I'm unhappy with the exchange rate your cash transactions.

I would like to get your card in EU. Is that possible?

I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?

hello I have lost my phone and I'm worried someone's going to steal money from me

There was a fee charged when I paid with my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.

My transfer was declined. What might the reason be?

Is there any amount in which I would get cut off from topping up?

The exchange rate for foreign ATM currency is wrong.

Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: please help me with this transfer, for some reason i can't transfer to a cryptocurency account

Why would I get a decline message in a transfer?

Will I receive a new card when mine expires?

I received the wrong exchange rate for an item i bought.

How long does a payment usually show as pending? Is it normal that mine is still pending?

Can you send me a Mastercard, instead of a Visa?

Do you offer a discount for those who perform frequent currency exchanges?

I want to close my account due to poor customer service.

Is a bank transfer acceptable for topping up my account?

What currency can I use to pay for a top up?

Can you please explain how to transfer money using the bank transfer process?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my transfer request decline?

Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.

Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?

Can I choose between Visa or MasterCard?

What apps can I use to top up my account?

I thought you guys offered free transfers. Why was I charged?

Why am I being charged more on exchange with things I bought abroad?

Is there any way to get my salary in a different currency?

How do I go about verifying the top-up card?

Is there any fees associated with receiving money with this account?

What's the limit on total number of cards I can have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer was declined. What might the reason be?

What kind of fiat currencies are supported for holding and exchange?

Please explain the extra fee when I paid with the card.

Can you tell me where to find top up by cash deposit?

I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?

HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?

Why is my transfer pending when I already made it?

There is a payment that I was charged two times for.

What do I do if I detect fraudulent use on my car?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would my transfer result in a decline message?

My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?

I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.

I only have one other credit card from the US. Do you accept that?

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

I would like to report an issue with my product and want to get it refunded

Why am I seeing a transfer fee on my bank statement?

I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?

Why is it taking so long for my pending transaction to post as cleared?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would my transfer be declined?

I had everything lined up to make a transfer, and then it rejected it.

I lost my wallet and all my cards were in it.

When do i get charged a fee for using the card?

My statement has a charge that shouldn't have been made.

How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move

I got charged twice for the same payment. Please removed the pending payment. Thank you.

Please provide details on how to top up my account using transfer option

Why is there a direct debit to my account? I didn't do that.

How do I find the refund on my statement?

How can I activate my new card? I didn't recieve any information with it about how to do so.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.

Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.

I'd like my account to be deleted. I'm not satisfied with the service you provide.

Is there a limit to the number of disposable cards I can have?

There are funds in my app that I did not receive.

Where can I find the verification code for a top-up?

why are all my identity details required

I'm confused ass to why my contactless is not working.

Since I just got married I need to change my name.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Unable to complete transfer, states 'declined'

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

Help! I made a transfer in error and need to cancel it before it's complete!

What can I do with a disposable virtual card?

Please explain your exchange rate policy.

How long does a payment usually show as pending? Is it normal that mine is still pending?

What is the process for setting up and account for my child?

Can you please explain disposable virtual cards for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Shopping on line I was declined when trying to buy something.

Why would I get a decline message in a transfer?

This card is accepted by what businesses?

It appears my top-ups have been canceled.

Is this app capable of exchanging currencies?

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

Hey, I have my card, how do I get it to show in the app?

How do I initiated a bank transfer to top up?

How do I get a refund for something I bought?

In the app I see a direct debit that I don't recognize.

What are the steps I should take to recover my swallowed card?

do i need to wait to get my card before getting a pin

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to make a transfer but it keeps getting declined I need Help!

I was doing a transfer and received a "decline" message.

Why is the purchase I made this morning still pending?

Balance hasn't been updated following a bank transfer

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

When my card expires what is the cost of a replacement and how fast?

I've been waiting since Friday, where is my money?

What kind of fiat currencies are supported for holding and exchange?

I am trying to revert a transcation I did this morning

I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.

I am not able to make a purchase because there is an issue with my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.

I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?

I was mugged.  They took everything.  I can't use the app.  What do I do?

I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.

I would like to get an account for my child.

I was mistakenly charged a fee for using my card.

What do you require to verify someone's identity?

I would like to know if I can top up with Google Pay.

I received a fee for obtaining cash, is this correct?

How would I go about getting a physical card to use in stores?

The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a reason my transfer would have been declined?

Is it possible to dispute a debit payment from a couple of months ago.

I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.

How long does it take for a pending cash withdrawal?

I don't have my cell phone with me so I cannot access the system to complete the transaction.

Do you have to be 18 to make an account?

Some cash has been withdrawn but I didn't do it.

What does pending mean on a cash withdrawal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?

I tried to do a transfer but I got a message that it was declined.

When I made a transfer I was charged extra.

How do I make my card show up in the app?

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

My top-up is taking a very long time to complete.

I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?

What are the currencies and cards that are supported with my account?

My card has been found. Is there any way for me to put it back into the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer was rejected

What other currencies are available to change to?

There is a direct debit charge on my account that is not mine.

need to know places i can withdraw money

When will I get my money? It's been too long.

The correct exchange rate wasn't given to me for an item I purchased.

If I want my son to have his own account is that possible?

When I got cash I was charged an extra fee!  Explain!

What steps do I have to take to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?

Why did my transfer not work, it says it was declined?

I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?

Will you assess me more fees if I top up with an international card?

I got a message that I cannot name X as a beneficiary.

Would you please unblock my pin? I don't know why, but it's blocked.

I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

What do I do if someone used my card without my permission?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .

I was doing a transfer and received a "decline" message.

Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!

Can you send me more cards for my account?

Please send a new card; the ATM ate mine.

I have a cash withdrawal that I don't recognize.

Why did I get a $1 extra fee on the statement?

Why are you asking so many questions about who I am

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received a "declined" message when doing a transfer

I tried to do a transfer but I got a message that it was declined.

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

I would like to change my personal details.

Am I allowed to get an account for my daughter?

There is a withdrawal on my account that I don't remember initiating.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

How much does it cost to get more cards?

I was checking my statement and I think one of my card payments has reverted

do i need to add money before i order a card

I'm waiting for a transfer from the US, how much longer?

How come I didn't get a virtual card yet?

Are you able to guide me to my card's location?

I got a cheque that I want to top up with?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

My bank app said that I got cash from an ATM, but that's a mistake.

I was charged an additional amount of money for making a purchase with my card

Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?

I did not ask for the amount of cash that I received.

Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?

My friend deposited $100 into my account, but it is not showing up!

What are the guidelines for the disposable cards?

Why is the pending status on my cash withdrawal taking so long?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

Could not complete transfer, states 'declined'

The exchange rate is incorrect for my payment.

I was blocked by using the wrong pin too many times, can you help me?

I need to make multiple disposable cards in a day.

Will I have to wait much longer for my new card to arrive?

How can I fix this?  There is a double charge on my account.

I see a direct debit transaction that I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received a decline message on a transfer

Why did my transfer not work, it says it was declined?

Do you offer disposable virtual cards too?

I'm really concerned because I only made one transaction, but it's appearing multiple times.

I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!

I need my card frozen cause it was used without my consent to take money out. It was in an odd place.

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

Is there a reason my new card hasn't arrived yet?

My card shows a cash withdrawal I don't recognize.

Why was I charged a fee on a cash withdrawal?

is there a way to see where funds come from

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was doing a transfer and received a "decline" message.

I tried to do a transfer but I got a message that it was declined.

My exchange rate is wrong when I get cash.

Why is it required to verify my identity?

Why won't the ATM let me withdraw money?

Why was I blocked from withdrawing from the ATM?

I was told to verify my identity, how do I do that?

What should I do if my phone is lost or stolen?

I lost my phone and need help so someone doesn't access my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to do a transfer but I got a message that it was declined.

I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

Why isn't the recipient seeing the transaction? I just sent the money.

How do I set up an account for my children?

I found a transfer fee - is that correct?

How many physical cards am I allowed to have?

In the app, where do I find my card PIN?

How can I go about resetting my passcode?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would I get a decline message in a transfer?

Please explain the extra fee when I paid with the card.

How come when I tried to pay contactless at the bus it didnt work?

I urgently need to transfer something from China. How long can I expect it to take?

On the card that is coming, what's the tracking info?

I want my card I just received to show up in the app. How do I do that?

When do you charge fees on accounts? I just saw a charge on my statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why did i get declined transfer

My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?

Does the package with my card have tracking?

went somewhere else, need to change details

Tell me the currencies that you support.

what is the cost for exchanging currencies?

Am I allowed to use different currencies?

I don't recognise a Direct Debit payment

Can I use my account although my identity verification has yet to pass?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could not complete transfer, states 'declined'

Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.

I needed $100 but all it gave me was $20.

Why was I charged twice for the same transaction?

How do I report my card as lost or stolen?

Can you help me transfer funds from another bank account to this account?

I don't know where a direct debit payment came from

Can I see the source of my available money?

How can I request cash back? The ATM gave me the wrong amount that I've been charged though...

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had everything lined up to make a transfer, and then it rejected it.

I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?

my balance has not changed, despite depositing a cheque

Why am I charged whenever I withdraw cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.

I'm not sure how disposable virtual cards work. Please help.

You promised no fees but now I've got one. What the hell!?

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

Can I add money to my account with cash?

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

I had to pay money for paying with my card.

I have yet to receive the cash I added to my account this morning.

How can I see the progress of delivery of the card that was sent?

Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

My contactless stopped working today no matter where I try to use it. How do I get it to start working again?

Why does my transfer keep failing? I've tried 5 times and they all failed.

Am I allowed to carry an additional card?

Is exchanging currencies a feature of the app?

A direct debit payment I didn't do shows in my app

I just want to top-up, why do I need to verify anything?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come my transfer got declined

My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?

What is taking so long on my transfer from the US?

How can I add physical money to my card?

Why was there a fee for my cash withdrawal?

How can I access my account when I have lost my phone?

Why was I not able to complete my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

I see a fee that I think was charged because I paid by card.

Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money

I've forgotten my passcode. Can I reset?

What do I have to do to get the virtual card to work?

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.

Help! My account doesn't show any funds. Is transferring funds an option I can use?

Is my account accessible even though my verification of my identity has not passed yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Transfer was declined, could not complete request.

Will I receive a new card when mine expires?

Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?

Why can't I make multiple payments with my virtual card?

How long will I have to wait for my new card?

I want this fee reversed from my account.

I just looked at my app and it seems I was charged extra, why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.

How do I query a payment on my card? It looks like I have paid for the same thing twice.

At what age can a person open an account?

I want to exchange USD and GBP with the app

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

My balance is not right. It has not been updated for the cash or cheque deposit.

I found a transfer fee - is that correct?

there is money in my account that i didnt put there

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Why did my transfer not work, it says it was declined?

I don't see my card anywhere in the app.

What does it mean to have a pending cash withdrawal?

I am trying to transfer money and something is going wrong.

Do you have a tracking number for the card I was sent?

Can you tell me where to go to get a disposable virtual card?

Explain the extra fee on my card when paying.

My cash transaction isn't showing on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm trying to move money from my account to elsewhere, but it's giving me an error message.

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

I don't want this account anymore, how do I delete it?

My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

I was charged the wing amount for an item.

If I don't live in the UK, can I get a card?

I've just got married and want to change my name.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't see any reason why my transfer was declined. What gives?

I am not happy with your company. Please delete my account asap.

Why hasn't a transaction I did to my friend arrived yet?

What  is the verification process for a top up card?

The app is not able to realize that it is me.

Why am I getting a fee on a card payment?

What steps do I need to do to delete my account?

How can I exchange currencies with this app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why my transfer declined?

No transactions are being accepted, what's wrong with my card?

Can I get information on the identity checks?

Which currencies do you accept for adding money?

How do I know how much money I will have when I travel abroad?

my card payment has been declined, do you know why?

If I live outside of the UK am I still eligible for a card?

Whats the maximum number of disposable cards that I can get?

There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Declined, transfer not completed.

I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?

My cash transaction isn't showing on my receipt

How would my friend be able to send me money?

Do i have to wait to get the pin or can i set up a pin

I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.

Help, the ATM didn't give me all the money I requested

What do I need to do in order to use my card I just got?

I have a strange transaction for £1 on my statement, what is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to transfer but it was declined

I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

Is it possible that my card payment was reverted?

Is this app capable of exchanging currencies?

Can I change my PIN without going to a bank branch?

Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.

I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?

Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.

I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer has been declined.

Please help me with my card.  It won't activate.

Is there a way to use this app with a disposable virtual card?

What is going on with it saying my card payment was declined?

Purchases I did not make are appearing in my bank statement?

Where is the top-up verification code located?

My balance doesn't include my latest transfer

The ATM I used for foreign currency provided the wrong exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.

I wasn't able to withdraw money at an ATM

I made a transaction at an atm and was charged extra for it.

Who can have access to top up my account?

I was checking my statement and I think one of my card payments has reverted

Why is there an extra €1 fee in my statement?

I have never been charged a card payment fee before. Why did this change?

I was blocked by using the wrong pin too many times, can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?

I have a problem with a transfer. It didn't work. Can you tell me why?

I was issued a card about a week ago. why hasn't it come in yet?

Is there any way to get another card on the same account?

What number of transactions can i do with one disposable card?

Help Me!  I lost my card.  What should I do?

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

Why is the exchange rate different from what I expected?

I need to transfer money into this account from my other bank account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would you cancel my transfer?

I tried to do a transfer and it's saying it declined.

Are cards issued to people living in the US?

I cannot find my phone, what should I do?

How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?

I bought an item and now I want a refund.

I am upset with your service.  Please delete my account.

Would I be able to get an account for my child?

Do you need to know my first and last name?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It appears my transfer was declined.

I have heard about these disposable virtual cards but don't understand how they work.

I already made a transfer and want to cancel it, how do I do that?

It shows that the transfer on my account wasn't allowed.

What fiat currencies are used for exchange?

What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.

I think my card payment was cancelled. What happened?

I don't know my PIN, how can I find that out?

I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: the bank transfer was declined

My card is no longer lost. How do I enter it back into the app?

I have made a recent check and cash deposit that isn't reflected in my balance.

Do I need to do anything special for my friend to send money to my account?

I want to top up my account with a cheque

Why is the app showing a still pending message on a withdraw that has already been done?

I used my card to top-up but the money is gone!

The cheque I sent a few days ago has not been deposited yet, what is the hold up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did my transfer not work, it says it was declined?

I have a problem with a transfer. It didn't work. Can you tell me why?

I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.

Changed details is essential, what steps do I take to do so?

I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.

Is it simple to transfer money using my credit card?

My app says I withdraw money from my account from an ATM.

What kind of businesses will take my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a problem with a transfer. It didn't work. Can you tell me why?

I tried to do a transfer and it's saying it declined.

How come my top-up didn't go through instantly, like it usually does?

I wasn't applied the correct exchange rate when getting cash

The exchange rate is incorrect for something I bought

Help! In the app there is a payment that I don't remember.

What is your refund policy for products I have purchased?

I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!

Where can I find the verification code for the card top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was one of my transfers declined?

I tried to do a transfer and it's saying it declined.

I don't see my card anywhere in the app.

What is the reason for the identity check

Why is there a direct debit fee in the App when I didn't do it?

I no longer have my phone with the app, what should I do?

I think my card payment has been refunded

I'm worried that my card has been compromised because I see a payment that I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?

I contacted the seller and he won't respond.  Please just refund me my  money.

How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

How are the exchange rates for transfers calculated?

Do i have to wait to get the pin or can i set up a pin

Why am i being double charged for something?

For SEPA transfers, what kind of charge will be applied?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.

My refund has not yet been credited on my statement

Why am I charged an extra fee on my card?

The exchange rate for my cash withdrawal was incorrect

Why do I see an extra £1 charge on my statement?

Why is the exchange rate different from what I expected?

I'm checking the app and I see a payment that's not mine.

What does it mean if it says that my payment is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Give me a refund now!! I am still waiting.

My refund has not yet been credited on my statement

My last ATM request did not go through due to a declined card. Please cancel the request on my account.

What's the phone number to freeze a card?

I am still awaiting the money I put into my account this morning.

Why am I being charged a fee on a card payment?

Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been waiting for a refund where is it?

In which stores can I shop with this card?

I need several disposable cards made per day.

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

Why did I get charged twice for the same thing

I signed up, but don't have a PIN. Where can I find it?

The exchange rate was incorrect for an item I bought.

how much do you charge to top up US cards?

What is this withdrawal as I do not remember making it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?

Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.

I'm waiting for my transaction to complete.

I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?

I want to reactivate my card, I found it after thinking it was lost.

I did not receive the correct amount for the exchange rate.

How can I exchange USD and GBP in the app?

I must make a transfer from China and it is urgent. How long before the transfer is complete?

I just got refunded for my purchase over two weeks ago

How can I go about resetting my passcode?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I be able to see my refund?

I would like to know more about what a disposable virtual card is?

I seem to be unable to make any transactions.

I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

Delete all of my account information and my account right now.

I just got my card and cannot get it to work.

I got charged twice for the same payment. Please removed the pending payment. Thank you.

Could you please tell me why my card payment didn't work?

what currencies can i use to add money to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have received my statement but I do not see my refund, why is that?

I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

What do I do if I believe to be a victim of credit card fraud?

I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.

Please tell me why I am having problems transferring to a beneficiary.

I do not need GBP, I need AUD, how do I convert it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was supposed to get a refund but I do not see it.

Why isn't my refund showing in my statement?

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

Why is my ATM cash withdrawal not working?

What happens if a merchant doesn't accept  you payment?

Can you tell me how to tell where my funds come from?

After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?

I was not able to use the ATM to get cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are the funds I requested from a merchant a few days ago in my account? I do not see them.

Can you tell me the restrictions for the disposable cards?

I would like to invalidate my account.  I am very disappointed with your services.

How do I activate my new card I just got?

My card gets rejected when I try to use it

why wasn't a transfer to account approved

I've obtained the card, how do I enable it on the app?

Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My refund isn't showing up

My refund isn't showing up on my statement.

The transfer I made isn't reflected in my balance

I forgot my password to get into the app!

Are there downsides to using a disposable virtual cards?

What steps do I have to take to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me

I made a transfer but my balance hasn't been updated

There is a potentially fraudulent direct debit on my account.

Why won't you let me name X as a beneficiary?

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

I'd like to use my American Express to place money into my account.

I have cash deposit to my account but it is experiencing a problem

How long will it take for the money to reach my account?

Am I able to return an item for a refund?

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.

Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

Please tell me how to verify my top up card.

Is there a pay structure for currency exchanges?

Can you tell me how to get a disposable virtual card?

How do I find out how or where this transaction on my account came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find my refund. Please help.

What steps do I have to take to activate my card?

Transfer unable to be completed, states 'declined'

Is something wrong with my account, my balance didn't change after I transferred some money

Can you unblock my account?  I entered the PIN wrong.

I have lost my phone or it has been stolen.

What is the timeframe for a transfer in Europe?

I see a cash withdrawal in the app that I did not do.

My wallet is empty even though I topped it up an hour ago.

Can you please check the exchange rate when I was getting cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: It's been more than a week since I had a return charged to my card, why hasn't it showed up?

Transaction refund missing from my statement.

Why isn't my Google Pay top up working for me? Did I do something wrong?

Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.

Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?

How do I know if i need a disposable card?

What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.

My disposable virtual card isn't working.

Why am I getting declines when trying to make a purchase online?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My refund has not shown up on my statement.

I received a refund, however I cannot see it in my account

Why is there a €1 charge on my statement?

Do I have to go to an actual bank to change my PIN?

How long should it take for a transfer to go through? I have been waiting a while.

What is the number of transactions I get with a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will my returned transaction show up on my account?

I requested a refund but am unable to see it in my account. Why is that?

I have lost my phone, what steps can I take to prevent someone using my account?

I am not seeing recent cash withdrawal on my account.

I requested for a top-up but it has not reflected

There is a direct debit charge that I don't recognize, what can I do?

Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?

Can you tell me what I need to do to have my pin changed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I requested a refund but am unable to see it in my account. Why is that?

My card expires soon, will you send me one automatically?

How do I activate my card so I can start using it?

I ordered a card and would like to know how to track the delivery progress of it.

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

What is the wait time until money reaches my account?

How can I update my details since I moved?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please help me.  I am still waiting on a refund.

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!

Why has my card been declined?  whats the deal?

Can I tell what business will take this card?

How can I edit my personal details in the app?

My card still hasn't arrived after two weeks, now what?

I tried pulling out money at the ATM and it gave me an incorrect amount back.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When can I expect my refund?

I logged in wrong and am blocked, how do I log in?

I have a card payment which shows as pending

What does a pending cash withdrawal mean?

When will I receive the cash payment from the check I deposited?

Why was there an extra charge because I used my card to pay?

I made a transfer and was charged extra. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Card refund is not showing up in my statement.

I need assistance with transferring funds to another account.

What could the reason be that my payment card was declined?

Is the identity check part of bank policy?

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

Why do I see extra charges for withdrawing my money?

I would like to change my personal details.

I did not get the right amount of cash from the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?

Is it normal to see a fee for transferring money?

Why can't I withdraw cash from this ATM?

My phone has been stolen.  How can I make sure no one uses my account from it?

I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

I was told to verify my identity, how do I do that?

What other currencies are available to change to?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I see my refund in my statement?

Transaction refund missing from my statement.

Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.

Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message

My billing address changed and I need to update my information.

When did I get a $1 extra fee on my statement?

How long does it take for cards to be delivered after ordering them?

How do I get Top Up to work in Apple Pay?

I am not seeing recent cash withdrawal on my account.

I want to cancel my card. I think someone else is using it.

What should I do if I exceed my PIN tries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

I can't see all the refunds in my statement

Why did I get charged a fee for my transfer?

Are all European currencies available for holding and exchange?

I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.

Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.

I can't be sure, but I think that someone may be using my card.

The exchange rate for my electronic payment is incorrect.

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

who should i contact if my refund doesn't go through?

My transfer to a beneficiary did not go through.  Why?

Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.

What cards and currencies can I use to top up my account?

Are purchases returnable for full refund?

Why, when paying with the card, was I charged an extra fee?

The exchange rate for my electronic payment is incorrect.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I returned something to a  store but can't see my refund.

I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?

What could possibly be the cause of my failed transfer?

how come when i got cash the exchange rate was different than it should be

I only have a card from the US is that okay?

Why are my transfers and purchases keep getting declined?

Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.

My top-up seems to be pending for a long time?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I still don't have a refund.

Did I not get my refund? I don't see it.

If my phone was stolen, do I need to do anything?

I think when I withdrew money when out of country the exchange rate was wrong.

Why am I not seeing the check I deposited this morning in my account?

Is the identity check part of bank policy?

On my app I can see that a direct debit payment that I didn't do, appears.

My transaction went through but I was charged a fee. Why?

Help! I need to transfer something to China.

There's an error in regards to the exchange rate for an item I bought.

can i use my mastercard to add money to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?

Who can have access to top up my account?

Help!  What should I do?  My phone was stolen yesterday.

The cash withdrawal I took seems to be off. The exchange rate is wrong.

How many payments can I make using a virtual card?

How long should I have to wait before I see the transfer in my account?

I noticed my exchange rate was incorrect when I got cash.

I want to top up my account with a cheque

Is there a discount for multiple currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Did I not get my refund? I don't see it.

I just got my new card, how do I activate it?

Are there businesses that don't accept this card?

Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened

Why do I get a fee every time I transfer?

Why do I still have a pending cash withdrawal?

the transfer went through but now it has been pending for quite a while. i need this to go through already

I made a bank transfer but it doesn't seem to have gone through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I returned an item but don't see it on my account?

I contacted the seller and he won't respond.  Please just refund me my  money.

I got double charged from something, what can I do?

Will you tell me how to exchange USD for GBP in the app?

How can I tell what foreign exchange rate I will get?

How can I receive my salary in another currency?

How do I make my card appear on the app?

I have transferred some money but the balance hasn't changed

I think I deserve a refunded on a certain item.

I didn't get the all the cash i wanted from the atm

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my refund showing up?

Why hasn't my return cleared my account?

I just topped up, and the app denied it.

What is the $1 transaction on my account?

What happens with the duplicate charge in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A refund for a recent return has not arrived on my card.

What kind of charges should I expect to exchange currencies?

What I topped up was reverted by the app.

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

I am looking for my top-up verification code and cannot find it.

What fiat currencies are used with holdings and exchanges?

I'd like to know what you guys look at to decide an exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When will I be able to see the refund

How do I know what the exchange rate will be when I make an exchange.

Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

What physical locations can I use cash to top up?

There is a direct debit transaction on my statement that I think is not mine. How do I remove?

I am seeing and extra 1$ charged to my account and wanted to know about it.

My card failed to work when I was shopping in a store

Can someone assist me with activating my new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why cant you just refund me instead of a merchant

I was mugged.  They took everything.  I can't use the app.  What do I do?

Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.

Can my PIN changed remotely without visiting a bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?

What is the source of funds for my money?

When will my deposit post to my account?

I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?

When I travel, can it automatically add money in certain intervals?

I did a payment but it was reverted by the app

Why can't I transfer to another account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hurry and refund me, I am waiting

Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?

How can I exchange currencies in the app?

I just want to top-up, why do I need to verify anything?

The expiration date for my card is coming up, how do I get a new card?

Did you deactivate my card it's not working anymore

Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?

I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right

Where is the top-up card verification code?

I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.

What is delivery speed to the United States?

My card got trapped inside an ATM, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how does my statement get updated so i know when a refund will reflect on my balance

I cannot view the refunded amount in my account.

When I went to get cash, it was declined!

Could I get a mastercard if that's reasonable?

I need to know what foreign exchange rate I can get.

My friend wants to send me money, can she?

How long should I wait for top up go go through ?

Is it possible to top up using a cheque?

Is there a charge for topping up by card?

I going to be traveling, can I set up auto top-up if I run low on money?

Can you tell me why a cheque deposit isn't showing in my balance?

What is the longest a US transfer should take to appear in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

What are the steps to get my card back that was kept by the ATM?

My transfer did not work, what was the reason?

How do I top up my account with a bank transfer?

Do you charge extra for exchanging currencies?

What do I do if my Google pay top up isn't working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

I am seeing a direct debit I wasn't aware of.

Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?

I want to change my pin number from an ATM. Is this possible?

How much does it cost to top up by transfer?

Please explain why my transfer attempt was declined. Thank you.

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

What currencies and methods can i use to top up my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?

I cannot find my refund on my statement.

It seems I need to get information on limits for top-ups.

What do I have to do to cancel a transfer?

What is the reason for the identity check

I require verification for my source of funds.

I topped up my account but the money isn't there now.

What fees are there for adding money using an international card

I don't like the services, please close my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i need a refund right away but the funds aren't available in my account

Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?

Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?

I think that somebody is utilizing my card without my authorization!

I'm trying to move money from my account to elsewhere, but it's giving me an error message.

The payment for the card did not go through

I moved, can I edit my personal details?

At what age can a person open an account?

How can I top up my account with a cheque?

I cannot find my phone, what should I do?

I did not make this payment that I see in the App.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received a refund, however I cannot see it in my account

Where is my refund? it appears to be missing.

Someone is making transactions on my account, I think they took my card information.

I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.

I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?

i dont recognise some of these transactions, i think someone has my card details

I received my salary in the wrong currency. How do I change this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my refund on my statement?

I cannot view the refunded amount in my account.

How and where can I find the identity checks?

I did a money transaction and dont have a receipt

How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

A percentage fee was charged to my withdrawal.

Do you let me choose between Visa and Mastercard?

I already got my item but just got my money back

My cash transaction isn't showing on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.

Why hasn't my refund appeared on my statement?

I got cash and was charged a fee that shouldn't be there!

Can you explain to me why a top up would be reverted?

My PIN can't access my card, can you help?.

Can you tell me why my transfer is pending still?

It looks like someone besides me ordered something with my card, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.

Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.

Will there be a charge for sending out more cards?

I have a payment which has not been approved.

How can I receive my salary with a different currency?

I just got a new card how do I get it to start working?

I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?

I am looking to delete my account. I'm not happy with the service provided by you.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I asked for a refund but its not here yet

I managed to drunken block my card :(( Help!

Which cards are accepted for topping up?

I have an American Express that I'd like to add money to my account with.

Can you tell me what the cash withdrawal is in my statement?

Why can't I get my top up to work in Apple Pay?

What is the verification process for my card?

My recent transfer didn't go through - why not?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

Why isn't my refund shown on my statement?

I want to change the wrong exchange rate.

I need my card frozen cause it was used without my consent to take money out. It was in an odd place.

My card rejected a cash withdrawal. Why?

I think I was charged by mistake on my debit statement.

Where can i exchange between GBP and USD

Will you be adding more currencies in the future?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't see my refund on my account

I can't see a refund for a return I completed recently.

My app is showing a cash balance that I did not receive.

I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.

my exchange rate looks wrong for my last payment

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

What do I do if someone used my card without my permission?

What is the best way to get my virtual card?

What should I expect to be charged on a SEPA transfer?

Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.

What is the procedure to transfer money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is my recent refund in the my statement?

I need my refund as soon as possible. What else do I have to do?

Why is there a direct debit to my account? I didn't do that.

I want to top up by transfering accounts, What do I do?

Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?

I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

i am not a premium customer but i want a virtual card, how do i get it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am still waiting for a refund

Why isn't my refund showing in my statement?

How long do I need to wait to see an update after I make a bank transfer?

I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

The balance does not appear to have updated.

What form of payments can I use for topping up?

I forgot what my pin number is and now am blocked can you help me get in?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The refund isn't appearing in my account

I was supposed to get a refund but it is not showing up on my card

What fees are there for adding money using an international card

My pin needs unblocking, unblock it please?

I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.

My mother deposited a cheque into my account last week, why is it still not showing up?

I was charged extra. Was the exchange rate for my payment last Saturday wrong?

I have my card, when whill my PIN be available?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?

I'm supposed to have a refund but it isn't there

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.

Why do I have a charge for an ATM withdrawal? I thought these were free?

I would like to know what the restrictions are for the disposable cards.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my refund not visible on my statement?

Why is my refund missing in my statement?

Can someone please explain to me where my source of funds came from?

How do I go about verifying the top-up card?

Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?

Can you show me how to top up with Google play?

I went to look at my top-up and it was canceled, can you tell me why this happend?

If I need delivery on a certain day, is that something that could be accommodated?

Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My refund is not here yet

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

What does a pending cash withdrawal mean?

I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.

In my app, a direct debit payment I didn't do shows in my app

I took out money from the ATM and it's still showing as pending?

Are there downsides to using a disposable virtual cards?

I received my salary in the wrong currency. How do I change this?

Still waiting for transfer to be completed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm looking at my statement, and my refund is not on there.

There are duplicate transactions on my account

There's a payment in the app I don't recognize.

I would like to order a virtual card, where can I get one?

Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?

What identification is required to activate my card?

My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am waiting on the refund

My refund has not yet been credited on my statement

I am still awaiting the money I put into my account this morning.

Is there anything to do because my phone was stolen?

I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?

Why can't I withdraw cash from this ATM?

How can I go about resetting my passcode?

I tried to make a withdrawal from the ATM, but it was cancelled.

Can I convert money into different currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is not a refund in my statement.

Why isn't my refund showing up in my statement?

What do I do if my disposable virtual card doesn't work?

Can my account be topped up by my friends?

Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.

Is there a cash withdrawal fee? Because I just got charged?

Why is there an uknown charge showing on my account?

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my refund showing up in my statement?

I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.

Delete all of my account information and my account right now.

How do I order a new card if my current one is about to expire?

There was an extra fee when I paid with the card.

I see a direct debit transaction in my app that I didn't make.

What are the additional charges for a SWIFT transfer?

A cash withdrawal has been done that I didn't do.

Can I get a card that works in other countries like Africa and Indonesia?

Why isn't my cash deposit showing up in my account?

I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why hasn't my refund appeared on my statement?

A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.

Hi something is going on with the app.  I see some payments I didn't make?

How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.

Do I need to speak to a representative to change my pin?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: when should I receive my refund

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

How come my cash withdrawal came with an unnecessary fee?!

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

Show me the amount of transactions I can do with a disposable card.

I would like to close my account, as I'm not happy.

The exchange rate for my electronic payment is incorrect.

I got some items this morning but the payment says pending

How long do transfers take to show up in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I missing my refund

I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?

I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while

There are two of the same charge on my statement.

My card hasn't been working when I try to use it.

Why does it show that my transfer is still pending?

What caused my cash withdrawal to be declined?

How long does it take for money to transfer?

What do I do if I can't prove my identity?

I tried to top up and suddenly my money disappeared

How much do you charge for exchange rates?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My refund is still pending

It looks like my card payment was sent back.

If I order a new card, how much will it be and how long will it take me to get it?

I am trying to revert a transcation I did this morning

What types of foreign money can be used with this service.?

I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I contacted the seller and he won't respond.  Please just refund me my  money.

Is there a reason my refund isn't showing on my statement?

My account seems a bit off and getting weird charges.

They is a payment I don't recognize on my statement.

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

I just transferred some money. Why was I charged a fee?

Why isn't my balance reflecting a transfer I did?

I was told to verify my identity, how do I do that?

I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?

I looked at my statement and found a payment I and found a mistake.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Still waiting on my refund...

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

There's a cash withdrawal that  didn't make that is showing up.

Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

My new card isn't in my app, how do I get it in there?

Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.

Why would I be charged an extra fee while doing a transfer?

I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me why a refund I'm owed is not showing on my statement?

How long does it take for a refund to appear?

It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?

How long does it take for cash withdrawals to hit my account?

What is this withdrawal as I do not remember making it.

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

I want to know why my top-up was reverted

my card was frozen due to putting in the wrong pin too much.  how many tries do i have

why didnt a transfer to my account process

My ATM card isn't working for a withdrawl

I would like to get additional physical cards at this time

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me

How can I make my card show up in the app?

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

Why would I get a decline message in a transfer?

I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?

Why is there a charged fee for debit or credit card payment?

I had to pay a pound more than I anticipated!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am waiting on this refund, hurry up.

I can't see all the refunds in my statement

Are there any charges for receiving money?

How can I use my credit card to transfer money?

My money disappeared right when I tried to top up

why is there a fee for the transfer I made?

Why was I charged a fee on a cash withdrawal?

How do I know if i need a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.

I'm supposed to be getting a refund but it hasn't shown up, now what?

How long do I need to wait to see an update after I make a bank transfer?

What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.

Do you let me choose between Visa and Mastercard?

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.

I didn't make these transactions. Is someone else using my card?

I'm still expecting the transaction to be finished

Could you please help me figure out why the seller has not received their money after I sent it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where is the refund on my statement?

Why isn't a refund showing on my statement?

I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!

Please specify any limitations that come along with disposable cards.

I just tried to top-up and now I'm getting an additional verification message, why?

The exchange rate for my electronic payment is incorrect.

What is the cause of the delay in applying my card payment to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't see a refund for a return I completed recently.

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

Why does my statement have an extra fee?

Is this app capable of exchanging currencies?

If I need an additional card, is there a fee for that?

Are there any restrictions to where I can use my card?

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

Can you tell me what I need to do for the identity check process?

If I'm getting my identity verified, what all do I need?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the status of my refund

I've tried many times to make a payment, but it's not going through.  What's wrong?

How do I go about ordering another card?

Where can I order a card when I am in China?

need to know places i can withdraw money

I'd like to transfer funds using my credit card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?

I haven't received money from a transfer?

should i contact customer support if i can't edit details

I believe that the rate of exchange for my cash withdrawl is incorrect.

What is the maximum number of transactions that I can put on a disposable card?

The contactless payments are not working.

Why did I get charged twice for the same thing

Please tell me how to verify my top up card.

for god sake, just delete my account i am sick of this

Instruction: Given an online banking query, retrieve another query with the same intent