Question: I enetered the wrong information, I need my account unblocked How do I do that?

Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?

I need to change my address in the personal details.

With my credit card i would like to transfer money.

What should I do if I see a withdrawal is pending?

what is the age limit for opening a new account

Why was I charged a fee when I withdrew money?

Why was I charged a fee to transfer money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am locked out from entering my pin.

How do I unlock my account after typing in the wrong PIN too many times?

How can I change my name because I just got married?

I've obtained the card, how do I enable it on the app?

Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!

How do I exchange currencies using the app?

How would I go about getting a physical card to use in stores?

What can you tell me about the card PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I unblock my PIN?

I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.

I received my new card.  Where is it in the app?

I bought something this morning and the payment is still pending

I was wondering why my payment hasn't gone through yet, its been a while.

I'm locked out of my account as I can't remember my code, what do I do now?

I haven't received my PIN yet. Do I need to get it from you?

Why do I have an unexpected fee on my bill?

How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many incorrect attempts cause card to be blocked?

My PIN seems to be blocked, help me access it?

I was charged multiple times at the same location at the same time

I've been waiting a while for my card, is there a way to know when it will arrive?

How much do you charge for exchange rates?

I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.

When will my returned transaction show up on my account?

There was an extra fee on my account when I got cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN was entered wrong and now I am blocked.  Please unblock.

What can I do if my card still hasn't arrived after 2 weeks?

My app says I made a withdrawal, but I didn't.

Please check to see if the band transfer I made a while ago from my UK account has safely arrived.

The app is showing a direct debit transaction that I did not perform

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I entered the wrong pin too many times and now I think it's blocked. What do I do?

I attempted to enter my pin to many times.

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

I thought you guys offered free transfers. Why was I charged?

I believe that a card payment I made was cancelled.

Cash I did not get showed up in my account

The app is showing a direct debit payment that I never made

Is this open to residents of all countries?

How long after a failed topup will funds refurn to account

How do I top up my account with a bank transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I unlock my account after typing in the wrong PIN too many times?

What is this fee showing up in my account for?

Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.

I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.

What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.

Someone else might be using my card without my permission.

What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.

Which foreign currencies can I get transferred into my account?

what documentation do I need for the identity check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need my PIN unlocked.

My PIN seems to be blocked, help me access it?

I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?

How come the money from the merchant appeared back into my account?

I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.

Will you be adding more currencies in the future?

Looks like my card payment was cancelled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

I logged in wrong and am blocked, how do I log in?

I am seeing in the App a some cash withdrawal that does not belong to me

I would like to know how exchange rates are calculated when transferring funds.

I tried to transfer funds to a beneficiary and was denied. Can you tell me why?

Do you know why my card payment has been declined?

I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.

I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have exceeded all my PIN tries

What was the extra charge for withdrawing money?

I need help with understanding why my card is not working.

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

Why am I being charge a fee when using an ATM?

there is money in my account that i didnt put there

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I locked myself out of my account, how do I unblock my PIN?

I have exceeded the number of PIN attempts

Why is top up not working if I use my American express with my apple pay?

i want to get my salary deposited as pesos?

Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.

It has been a couple of hours but I do not see my balance updated, can you help?

My disposable virtual card was rejected.

Why did a transaction I made charge me $1?

Is it possible to get a card outside the UK?

How do I use my card if I lost my phone?

Could you send me and up date on the arrival of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account is blocked because I entered the wrong pin too many times.  Help me unblock.

My PIN seems to be blocked, help me access it?

I see I was charged extra when I used the card.  I am not sure why, please tell me why.

How can I hold and exchange fiat currencies?

Are there a certain amount of transactions i can do with one disposable card?

What is the way to go about getting a virtual card?

I don't have a way to prove my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have used all my PIN tries, what now?

Can you tell me which cards and currencies are supported?

I just had a look at my statement. Why have I been changed for using the ATM?

The exchange rate is bad. Are you sure this is the exchange rate?

How do I find the code needed in order to verify my top-up card?

How much do I need to pay for a transfer?

Why is this not letting me exchange crypto? I need help making this transaction go through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my PIN number is rejected, how do I solve it?

Can you unblock my pin because I put the wrong one too many times.

Can you tell my why my funds transfer did not work properly?

I was able to find my card. How to I go about putting it into my app?

I deposited cash but it isn't showing up in my account

What types of fiduciary currencies are supported for tenure and exchange?

A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?

I just got married and I need to change my name

What currencies and methods can i use to top up my account?

I'm happy with Mastercard and want to stick with just that credit card.

Can you provide information for freezing my card immediately?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have exceeded the number of PIN attempts

I made a transaction to the wrong account!

Why hasn't the transaction I did arrive yet?

Why am I being charged more on exchange with things I bought abroad?

What limits are there on the virtual cards?

This is terrible, i want to delete my account

I could not transfer funds to a beneficiary; is there a problem with your software?

My cash transaction isn't showing on my receipt

Why was there a transfer fee on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me unblock my PIN.

I attempted to enter my pin to many times.

Can you tell me why my transfer is failing and help resolve?

Why is verifaction required for my Identity?

Can I get a card that works in other countries like Africa and Indonesia?

why cant you just refund me instead of a merchant

Can I change my details because I moved?

Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.

I need help proving that this is really me and to verify my identity.

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

What countries do your accounts send and receive to?

I didn't see the money I added to my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a number to call to get my pin unblocked?

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

I deposited some money, but the balance has not changed.

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

Can cards be dispatched on a specific date?

When will I have access to my pin number?

Where can i exchange between GBP and USD

Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?

how come my withdrawal rate is wrong for my cash withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account is locked because I used the wrong pin too many times.  Please help.p

What should I do if I exceed my PIN tries?

Are there charges for using a bank card to top up

What's the problem? My card keeps getting declined for top up. I need to know what is going on.

Can an American resident apply to get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I take a block off my card?

Help Me!  I lost my card.  What should I do?

May I get my salary paid out in a different currency?

I was charged several times for something

I tried to top up but the app rejected it.

There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

Why did it cost money to transfer funds?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried my PIN too many times and now my card won't work!

I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?

A fee that shouldn't be there is there after using my card!

Will I be charged for adding money using an international card?

Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.

There was a direct debit from my account and I didn't authorise it

When do i get charged a fee for using the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you unblock my pin because I put the wrong one too many times.

i need help finding the auto top up option.

Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?

I went to top up my card and it was cancelled.

Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get my PIN unblocked?

What is the process to get a new card when your old one expires?

How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?

Why is verification for my identity needed?

Can you tell me how to get my card on the app?

How do i transfer something faster than normal?

When I exchanged currencies the value of my money changed.

I have one other credit card from the US. Do you take that?

Why is the exchange rate different on my recent purchase?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the procedure of unblocking my PIN?

Is there a way to change my PIN without having to go to the bank?

Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.

Where is my recent refund in the my statement?

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

For some reason, I'm unable to transfer funds.

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I accidentally exceeded my PIN tries.  Please advise.

Can I use the apple watch to make a top-up?

There is payment showing that I didn't do.

What kind of charges should I expect to exchange currencies?

I'm not happy with service and would like to delete this account.

What do I need for activation of my card?

Where did my money go? I'm not able to withdraw it from my ATM.

If my card was lost or stolen can I re-link it?

Can you tell me where I can withdraw money?

Can you tell me the ATMs I can use with my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if I have exceeded all my PIN tries?

How many times can I use my disposable card?

Can I directly deposit my salary to this account?

Can my friend send me money if it is not in US dollars?

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

I received the wrong amount of cash back

I'm not sure how to provide my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Too many times I entered the incorrect PIN.  How can I get my account unblocked?

I mistook my pin and now I am locked.  Can you unlock me?

My transfer is failing when I try to do it.

how long until a cash withdrawal will show on my account

I was wondering if I could get a second card on this account? I would like my daughter to have one.

How do I go about ordering a new bank card?

Why do I have two charges It should only be one charge?

I was charged two times for the same thing.

how come when i asked for 100 it only gave me 20.00 in the app

What do I have to do to prove my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you help me unblock my pin after putting in the wrong pin too many times?

Is there a charge for topping up by card?

I paid with my card so so why was I charged a transaction fee?

There's something wrong on my bill. A transfer fee should never have been added.

I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it

Why was there a fee for my cash withdrawal?

Is American Express supported for adding money into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my PIN blocked?

What commission do you take for currency exchage?

The cash abroad exchange rate is applied wrong.

Why did I only receive a partial amount of what I tried to withdraw?

I deposited cash this morning, but it is not yet available.

What do I need to do in order to use my card I just got?

Which currencies do you accept for adding money?

My app says I withdraw funds from my account through an ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I make my PIN work again?

How do I know how much money I will have when I travel abroad?

Please give me both Visa and MasterCard, is it possible?

Why am I not seeing the check I deposited this morning in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Guide me on how to unblock my PIN

i need help finding the auto top up option.

My payment shows that it is pending will I be charged more money?

My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.

How can I stop someone from using my card after I lost it yesterday.

I tried to get cash but it was declined!

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.

I thought I was going to receive more currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I forgot my PIN number.

How many times can I enter a wrong PIN before it is blocked?

I tried activating my plug-in and it didn't piece of work

Tell me what the steps for the identity checks are

Are there any limits to were my card is accepted?

How come my cash withdrawal came with an unnecessary fee?!

I got a new card and can't find where to link it.

I have not seen any changes in my account balance(s) after making a transfer.

There are two of the same charges on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the web address to unblock my pin?

Can someone assist me with explaining how I can unblock my pin?

after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?

It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!

There is a withdrawal on my account I didn't make.

I used my card to top-up but the money is gone!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a new PIN number.

Can someone assist me with explaining how I can unblock my pin?

What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.

Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?

I did a transfer and was charged a fee that I shouldn't have been!

I don't recognize a charge on my statement.

Is it possible to get both Visa and Mastercard from you?

How come I can't put money in my top up account?

A transaction posted twice to my account.

How can I create a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What steps do I take to unblock my PIN?

I mistook my pin and now I am locked.  Can you unlock me?

Can i make several disposable cardsper day?

The app is showing a direct debit payment that I never made

There was an extra fee when I paid with the card.

I need my card to be activated right now.

I would like to top up via credit card, which credit cards do you support?

Why haven't I seen the cash from the cheque I deposited yet?

Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What happens if I forget my PIN?

my statement contains an unknown payment

I can't seem to get my virtual card to work.

Could you explain your rules for ATM fees?

i need to add express delivery if that's an option

I only have one more US credit card, is it accepted?

Does your app allow currency exchange from USD to GBP?

I got a message that I cannot name X as a beneficiary.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN got blocked, help.

What do I have to do to get my PIN unblocked?

How much will I be charged for exchanging foreign currency

Do you have any options to top up with a cheque on my account?

Why has my card been declined?  whats the deal?

I made an online purchase and the order has not shown up. Give me my money back.

My package is taking too long to arrive and I don't want it anymore. Can I get a refund?

How fast can I transfer something from China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can someone assist me with explaining how I can unblock my pin?

I topped up recently and saw the money go through, but now it's just gone? What's going on

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

Can you please help me in canceling my order.

Why did you charge a fee when I withdrew from an ATM?

I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.

How do I return something for a full refund?

I'm really concerned because I only made one transaction, but it's appearing multiple times.

My accounts been charged a payment for something I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I logged in wrong and am blocked, how do I log in?

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

I still haven't gotten my new card.  When will it get here?

I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?

When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?

There was a charge applied when I used my card.

I need a hand here, I need to top up cash.

Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about unlocking a pin?

What should I do if I have used all of my PIN tries?

My top-up has been reverted and I would like to know why.

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!

Why hasn't my son received the transfer I sent to him earlier?

Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?

Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.

Is it possible for a person who lives in the US to get a card?

I bought an item at the wrong exchange rate.

Why was I charged for transferring money?

Where is the top-up verification code sent?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have used all of my PIN tries. What should I do now?

Do you offer cards for those in other countries?

I want to cancel my card. I think someone else is using it.

Am I able to track the card that was just sent to me?

There was a direct debit transaction I have don't think should be there.

I couldnt transfer money from my account.

What currency is acceptable for a top up?

I got the incorrect amount of money given to me from my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN has been blocked.

My PIN seems to be blocked, help me access it?

When will I receive a transfer from europe?

Cash has been deposited this morning but it hasn't came through.

Can I get a card that works in other countries like Africa and Indonesia?

I'm worried that my card has been compromised because I see a payment that I didn't make.

How do I go about ordering a new bank card?

Isn't my top-up supposed to mean its complete?

Can I electronically transfer funds into my account from my American Express?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

I have some transactions on my account I did not make. Can you cancel my card and prevent further use.

I was wondering about transferring money into my account and how it works.  Can you tell me about that?

My bank card has expired, how can I get a new physical card?

The ATM wouldn't allow me to withdraw money

Can I exchange USD and GBP from the app?

How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.

I have been charged a pound for something that appears on my statement

Why am I not seeing the check I deposited this morning in my account?

Does this app allow currencies to be exchanged?

I had a problem with my card payment, can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN is locked, how do I unlock it?

What types of top-up methods do you accept?

The transfer was accepted but now it's stuck on pending. When will it go through?

There are two of the same charges on my account.

I see an unfamiliar Direct Debit payment.

Can my PIN be changed in any cash machine?

Help me create several temp cards every day.

Is there a disposable virtual card option?

I have the funds, why can I not use my top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

What do you do with all the identity information you're collecting from me?

I did a transfer but it is still pending.

Will you assess me more fees if I top up with an international card?

What kinds of cards can I use to top up?

I made a payment that's pending. Will it go through?

can I choose delivery times to suite me?

Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I entered a wrong PIN too many times. How can I fix this?

What is the source of the money in my account?

I did not receive the correct amount for the exchange rate.

Which flat currencies do you support for holding and exchange?

If I want to select a new PIN what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN tries have run out. Now what?

What do I have to do to get my PIN unblocked?

What reasons could cause my top up to be reverted

How do I replace a card that's going to expire?

Since I just got married I need to change my name.

The exchange rate for my payment last Saturday must be wrong because I was charged extra.

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

how do i set up my apple pay watch to connect to my account

Can you tell me where my readily available cash has come from?

My card is stuck in an ATM machine, how do I get it back quickly?

Why am I being charged more on exchange with things I bought abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN seems to be blocked, help me access it?

What should I do if I have used all of my PIN tries?

Does this app have the same exchange rate as third parties?

Can friends transfer money to each other?

Am I able to get both a Visa and MasterCard from you?

I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.

I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

For what reason is my transfer still pending now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What if I type in the wrong PIN too many times?

I tried entering my pin several times incorrectly. Why isn't my pin working?

I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

My card didn't work at the ATM in Notting Hill.  Is my card working?

I tried to get cash but it was declined!

How can I report that my card was stolen? I made a police report first.

I can't get the top-up to work! What's going on here.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I have used all of my PIN tries?

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

How do I add an existing card to the app?

How many different currencies can I hold money in?

how long does it take for a transfer to arrive

Why am I being a charged for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I go to unblock my PIN?

Where am I able to get my PIN unblocked?

There is a payment that has not processed.

Help, the ATM didn't give me all the money I requested

As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

What are the restrictions on the virtual cards?

Is it possible to give a second card from my account to my daughter?

Why isn't my cash deposit showing up in my account?

Someone else made a Direct Debit transaction on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do to unblock my PIN?

What do I have to do to get my PIN unblocked?

Would you be so kind as to activate my card? Thanks

I contacted the seller and he won't respond.  Please just refund me my  money.

Why hasn't my transaction been completed?

Where do I go to change my account details?

As far as courtries go which ones are supported?

Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.

My transfer failed to process correctly. Is there a reason this would happen?

Are there topping up fees if I have to transfer?

Who do I contact if there is a direct debit that I did not create.

There is a strange charge on my debit statement

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I mistook my pin and now I am locked.  Can you unlock me?

I have a direct debit that I did not set up

What currencies are approved to add money?

I want to reactivate my card, I thought I had lost it but found it again this morning.

How long will it be to get this new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I have to do to get my PIN unblocked?

I tried entering my pin several times incorrectly. Why isn't my pin working?

When will I receive a transfer from europe?

i received my American Express in Apple pay, is there a reason why top up is not working?

How do I find out where my funds came from?

Can an American resident apply to get a card?

I put money in my account a week ago but its still not there, what is happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My card got blocked, how do I reset?

Where are you getting your exchange rates from?

There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.

Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?

Does Apple Watch support the topping-off of my account?

Can I use my American Express card with Apple Pay?

Why isn't my purchase exchange rate correct?

your company is awful, i would like to delete my account please

I want to exchange USD and GBP with the app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't input my pin again.

What should I do if I exceed my PIN tries?

I'm still waiting on my identity verification.

I don't have a way to prove my identity.

I don't have my card in 1 week.  Should I be worried?

May I reactivate my card? I previously reported it lost, but have now found it safe and sound.

My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?

Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get unblocked?

What should I do if I exceed my PIN tries?

Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.

Is a tracking number available for the card that was just sent?

What is preventing me from adding a specific beneficiary?

I would like to exchange currencies on the app. How do I do this?

What documents do I need to validate my identity?

Can you please explain to me why there is an extra €1 fee in my statement?

Do I have an option between Visa and MasterCard?

Why is top up not working for my apple pay app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My PIN isn't working.

I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.

Why hasn't the app verified my identity?

I was doing a transfer and received a "decline" message.

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?

Is it possible to have more than one disposable card?

I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?

Who can have access to top up my account?

When I withdrew my money, why was there an extra charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I reset my darned PIN number?

What are the limits to where my card will be accepted?

I'm interested in learning more about disposable virtual cards.

I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.

How do I query a payment on my card? It looks like I have paid for the same thing twice.

Do you hold money and if so, what currencies do you accept?

what currencies can i use to add money to my account

The cast deposit from a week ago still is not in my account. Why?

if i found a lost card can i put it back in app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I exceed my PIN tries?

I attempted to enter my pin to many times.

Why was I charged for transferring money?

There are two of the same charge on my statement.

Why are my transfers getting declined?  I havent had a problem in the past.

My disposable virtual card was rejected.

Why isn't a refund showing on my statement?

Is there a fee to order a physical card?

Is there an age limit to when my child can use these services?

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried my PIN too many times

Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.

The wrong exchange rate was applied to me while pulling out cash.

How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok

Are there steps I need to take before my card expires?

This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.

Where am I able to get my PIN unblocked?

Why was I charged a fee to transfer money?

always exchanging currencies, do you offer a discount?

I want to link my new card. Can you help?

I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.

Is it possible to transfer money to my credit card?

What are the details of disposable card limitations?

How much do I need to pay for a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried entering my pin several times incorrectly. Why isn't my pin working?

The correct exchange rate wasn't given to me for an item I purchased.

What do I need to do to verify my funds?

I would like my money back for an item I purchased

Is there a reason to why I was charged twice for a transaction?

Why hasn't my transaction arrived to my friend yet?

I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to unblock my PIN?

After inputting the wrong pin too many times, can you now help me unblock my pin?

How long does it take for a transfer to be in my account?

Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.

Where can I find information about where my money came from?

How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.

I am having some difficulty verifying my id.

I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?

How long should it take for my top-up to finish? I've been waiting a while.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many times can I enter a wrong PIN before it is blocked?

I made a payment with my card that was cancelled?

My card payment has the wrong exchange rate

I am not satisfied with your service.  Close my account.

I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

When I was traveling abroad, the exchange rate was applied wrong.

Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.

How can I check for an unsupported merchant for my transfer request?

I bought something and now I want a refund.

I would like to receive a refund for something I bought.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried the wrong PIN too many times.

After inputting the wrong pin too many times, can you now help me unblock my pin?

The app says I made a cash withdrawal even though I didn't.

The app is having trouble verifying my identity.

can i use my mastercard to add money to my account

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

Do you have a list of cards and currencies you support?

Why hasn't the transfer shown up in my account yet?

Is there a way to top-up when it reaches a certain balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After inputting the wrong pin too many times, can you now help me unblock my pin?

I attempted to enter my pin to many times.

How much are you going to charge me if I top up my US card?

I need to make a transfer from Europe, how many days does this take?

Can you please tell me why I cant get money from the ATM?

Tell me what the steps for the identity checks are

Are there directions to get a new passcode if I forgot mine?

I am still currently waiting for the cash that has been deposited into the account this morning.

What's the procedure with currency exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot use my PIN.

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

I was trying to use contactless earlier, but it didn't work.

Why is it necessary to verify the top up?

is there a way i can see source of money?

How do I order a new card if my current one is about to expire?

I am having some difficulty verifying my id.

i have used my card online before and wasn't charged, why am i charged now

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where am I able to get my PIN unblocked?

What fees are there for adding money using an international card

I bought something in another country but the exchange rate is wrong

The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.

Is my card lost? I am still waiting for it to be delivered.

What time will a transfer from the US take?

My app says I withdraw funds from my account through an ATM.

I have an unusual payment in my statement

I am upset with your service.  Please delete my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I attempted to enter my pin to many times.

It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?

As far as courtries go which ones are supported?

I don't know where a direct debit payment came from

I can't see a top-up top-up verification code.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My contactless is non-functional.

Can you tell me why my top-up was canceled?

Can you tell me when the transfer will be completed?

the exchange rate on my payment was wrong

I transfered my balance a while back.  Why doesn't my account reflect this?

Do I need to select a preference to receive my salary payments in GBP and, if so, where?

I would like a  physical card sent to me.

I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how many days processing new card?

Are there fees for adding money with an International card?

When I add money to my international card do you charge a fee to do so?

How can I exchange currencies with this app?

Can I have a refund for one of your products?

I believe my card has been compromised because of a strange withdrawal

I was declined when trying to withdrawal cash!

I can't use the app because I got mugged yesterday and they took everything. Please help.

I want to use my American Express for adding money into my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a contactless that's broken.

The terminal I paid at wouldn't take my card. Is something wrong?

WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!

Whats the maximum disposable virtual cards?

Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

My new card isn't here and it was issued a week ago.

Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?

Is there a way to set up an auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The contactless payments are not working.

How do I troubleshoot when contactless doesn't work?

If I want my son to have his own account is that possible?

While abroad I got cash, and a wrong exchange rate was applied.

Can you tell me why the transfer isn't showing up on my account?

I used my card to top up but it's saying it is still pending. What does this mean?

I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are my contactless settings correct? I tried to use it today but it wasn't working.

I can't get a contactless payment to work.

I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?

How many active transactions can I make with a disposable card?

Why are the things I bought earlier today still showing as pending?

I dont know what happened, but my payment was cancelled

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

I tried to pay with my card and it didn't work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I fix my card if the contactless function didn't work this morning?

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

I can't see a transfer to my account I made.

I'd like to open an account for my children. How can I do that?

My cash withdrawal isnt showing on my account

Money that I have transferred hasn't arrived yet

How do I go about exchanging currencies with this app?

If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.

Why was I charged an extra fee when paying with card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I make a contactless payments?

I am having issues using contactless payments, could my card be damaged?

Why is this fee being charged to me after using my card?

I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!

Is there a top-up fee if you add money in USD?

I noticed a different charge while I was taking my money out.

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?

I received a different amount of cash than what I entered.

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my contactless not working?

I'm confused ass to why my contactless is not working.

Why is my payment declined? It looked like everything worked ok and my account was fine.

On my disposable card, is there a transaction limit?

Can you please explain why my transfer failed?

How many disposable cards am I allowed to have?

Can I change my name?  I am not married.

I can't find the top-up card verification code.

Where can I find the verification code for a top-up?

I want to close my account. The service you provide is unsatisfactory to me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I troubleshoot my contactless?

I need help fixing my contactless. It's not working anywhere I go today.

I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.

Why did I get charged more for using my card?

my phone was taken yesterday, what should I do about my account?

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

How can I obtain a disposable virtual card?

The exchange rate you are using is bad.This can't be the official interbank exchange rate.

Can you tell me what currencies I can use to add money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

I was only given $20 after trying to withdraw $100

I have a confusing payment appear on my statement and I don't recognise it!

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks

My Google pay top up isn't working. Help.

Can my friend send me money if it is not in US dollars?

It's requiring me to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how to get new card?

Why wouldn't my contactless work for the metro?

Do you have a tracking number for the card I was sent?

Can you tell me how to get my card on the app?

Does it cost anything to do currency exchanges?

What are the steps to activate the card, as it does not seem to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come when I tried to pay contactless at the bus it didnt work?

The terminal I paid at wouldn't take my card. Is something wrong?

I bought an item and the exchange rate was wrong.

I have a transaction showing up multiple times.

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

Can I change my PIN without going to a bank branch?

How much will I be charged for a cross-currency exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would reinstalling the app solve the problem?

I can't get a contactless payment to work.

Will I be charged a fee to top up using a debit or credit card?

Can I use my card to withdraw from my account?

I was charged twice for the same purchase!

How long will it take for the cash I deposited this morning to show up?

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

is there a reason i need to verify top up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm confused ass to why my contactless is not working.

What is the reason when I tried to pay contactless at the bus, it didnt work?

Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?

The card payment is declined.  Please inform me why.

How do I exchange currencies using this app?

Why am I being charged for transfers? Are they not free?

I think I was charged double for something I bought - how long should I wait before reporting this?

What's the procedure for getting a card?

Why does it show that my transfer is still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My contactless stopped working today no matter where I try to use it. How do I get it to start working again?

What do I have to do to get the contactless to work?

When I exchanged currencies the value of my money changed.

My top up is not showing up in my wallet!

What are the disposable virtual card limits?

If I am not in the country and I need to change my PIN, how can this be done?

what do I need to do if the ATM kept my card?

I moved and need to change my personal information.

How can I update my personal information after moving?

Where are the ATMs that accept this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?

How do I get refills to my card when I'm traveling?

I need to know where I can withdraw money.

What's the limit for disposable virtual cards?

My card is about to expire.  How do I get a new card?

I have a cash withdrawal that I don't recognize.

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having issues using contactless payments, could my card be damaged?

Contactless payments need to be enabled for my card.

In regards to top-ups, can I do them via Google Pay?

How many different cards can I have for my account?

When I'm traveling is it possible to add money automatically at certain time points?

What should I do if I can't prove my identity.

Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?

I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?

What would be a reason my transfer got declined?

I paid with my card and was charged extra

I bought something and already paid for it but now I don't see it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Contactless payments need to be enabled for my card.

How do I troubleshoot when contactless doesn't work?

Can you tell me why I was charged extra when I withdrew money?

Am I able to order a disposable virtual card?

Is it possible to change from USD to GBP with your App?

I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.

How can I transfer some money into a foreign account?

The exchange rate for my payment last Saturday must be wrong because I was charged extra.

I'm having difficulties changing AUD for GBP. How do I do this?

My plans may change so I may need to change from GBP to AUD.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wouldn't my contactless work for the metro?

How do I troubleshoot when contactless doesn't work?

The money has not yet been placed in recipients account.

I tried to top off using the card, but the money just disappeared?

Why isn't a refund showing on my statement?

How long does it take for a transfer to be in my account?

Would I have to pay anything if I need an additional card?

How can I dispute a direct debit transaction?

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I fix my contactless?

What is the reason when I tried to pay contactless at the bus, it didnt work?

I need to stop a transaction that I made.

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

Could you explain why my card payment did not work?

I withdrew cash but it still shows as pending?

The money that I have transferred hasn't arrived yet.

Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.

I withdrew cash abroad and the exchange rate applied is wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My contactless payments don't work.

Should i uninstall the app before i try it again?

My top-up is taking a very long time to complete.

My transfer is failing when I try to do it.

How do I get Top Up to work in Apple Pay?

How long do I have to wait for the transfer to be finalized?

The transfer I made isn't reflected in my balance

Who do I talk to about the ATM swallowing my card?

Do you offer cards for those in other countries?

When I add money to my international card do you charge a fee to do so?

I have a top up card. Where is the verification code?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me to set up contactless payments.

Why wasn't my contactless accepted at the metro?

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

I got declined when attempting a transfer

what amount of time does it take for a transfer to reflect and be available

What is the most that I can top-up to a card?

Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.

Tell me more about getting a virtual disposable card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I have to do to get the contactless to work?

I am having problems with my contactless.

I keep trying to make a payment, but it doesn't work.

I can't get the top-up to work! What's going on here.

I am not able to see the card PIN anywhere?

why have I got a pending transfer? I'm confused!!

Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.

Why isn't my purchase exchange rate correct?

What are the reasons for my beneficiary not being allowed?

How do I unlock my account after typing in the wrong PIN too many times?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I troubleshoot when contactless doesn't work?

I can't get a contactless payment to work.

Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?

The app says I made a cash withdrawal that I didn't make

I tried to deposit a cheque into my account and it is not letting me.

Are there limitations to what currency I can hold?

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

Do you have a problem with EUR exchanges?

how long until a cash withdrawal will show on my account

I forgot the code I need to get into the app.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason when I tried to pay contactless at the bus, it didnt work?

Why wasn't my contactless accepted at the metro?

I checked the app and my balance has not been updated for the cash or cheque deposit.

I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?

Someone is making transactions on my account, I think they took my card information.

I topped-up my account, but I don't think it went through.

Will I know which exchange rate I will get?

Why is this fee being charged to me after using my card?

Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money

What is the estimated date for delivery to US?

This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having problems with my contactless.

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

I need several disposable cards made per day.

i have used my card online before and wasn't charged, why am i charged now

What do I have to do to get the virtual card to work?

What do I have to do to activate my card?

Why didn't I receive the right amount of cash at the ATM?

I need to transfer funds from my other bank account into this bank account.

My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need help fixing my contactless. It's not working anywhere I go today.

I was trying to use contactless earlier, but it didn't work.

How do I open an account for my children?

Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?

I got a strange fee when I used the ATM.

I bought something in another currency, but the exchange rate was incorrect.

How is my money transferred to the account

I did a bank transfer and my balance isn't current.

I asked for cash but I did not receive all the funds

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was trying to use contactless earlier, but it didn't work.

Why wasn't my contactless accepted at the metro?

What flat currencies do you use for holding and exchanges.

I paid with my card and ended up being charged a fee.

I'd like my account to be deleted. I'm not satisfied with the service you provide.

Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.

How can I tell if there will be a fee added to my payment or not?

How can I lookup the source for my available money?

I am unable to activate my card, it won't let me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Any charges applicable for new card?

Are there any limits to were my card is accepted?

When can I expect my card? I live in the US.

What is this card payment, I do not recognize it.

I am entering my passcode but getting an error.

How come my top-up didn't go through instantly, like it usually does?

I just transferred some money. Why was I charged a fee?

I'm trying to activate the auto-top up function. Where is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can i get new card?

Why wasn't my contactless accepted at the metro?

My app is showing a cash balance that I did not receive.

Is it possible to top up using a cheque?

I'm interested in holding and exchange for flat currencies, what do you support?

Is it possible to transfer money to my credit card?

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

The terminal I paid at wouldn't take my card. Is something wrong?

My top-up was cancelled, could my bank be the problem?

I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?

I made a transfer and was charged extra. Why?

If I was travelling abroad, would I be able to hold currencies in euros?

Is American Express supported for adding money into my account?

The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?

What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get a contactless payment to work.

Why wasn't my contactless accepted at the metro?

Is it possible for me to top up with cash?

I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.

What do you need my identity details for?

Please help me with my card.  It won't activate.

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

What steps do I have to take to activate my card?

There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The terminal I paid at wouldn't take my card. Is something wrong?

Should i uninstall the app before i try it again?

I noticed the currency exchange rate was incorrect after paying for something in a foreign country.

Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?

Hi there, I came across a problem with my top up and my money is missing, was there a system error?

Can I use a different currency with my salary?

I want a backup second card. Is this possible?

There is a fee from a transfer that is not supposed to be here!

The rate of exchange for my cash withdrawal is wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Should i uninstall the app before i try it again?

Why wasn't my contactless accepted at the metro?

What currencies are approved to add money?

Can you tell me why I can't make any transactions?

Is it possible to hold money in multiple currencies?

To deliver to the US, how long will it take?

Someone might be using my card.  What should I do?

I think I was wrongly charged in a recent transaction when I used my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much would it cost me for a bank transfer to top up my account?

I need to set up an account for my daughter, how would I do that?

Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?

Tell me what the steps for the identity checks are

My payment has been declined several times.  Can you help me?

I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?

How do I order a new card? The current one is about to expire.

I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for a SEPA transfer

do you have a fee for receiving a SEPA transfer?

Explain why my card payment wouldn't go through.

A false direct debit payment is showing in my app

I want to transfer money into my account, what do I do?

What is the source of your exchange rates?

My payment card was declined - could you tell me why?

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?

why are all my identity details required

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how much will I be charged for making a transfer?

I did not get the right amount of cash from the ATM.

I made a transfer recently but it has not changed on my dashboard.

hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.

I shouldn't be charged any fee for transferring .

Is there a tracking number for the card you sent me?

I would like to top up my account with a bank transfer, is that allowed?

When I purchased a product in another country the currency exchange was incorrect.

What fees are there for adding money using an international card

My account was charged a debit payment I don't recognize.

how long does it take for a transfer from Europe to go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you accept SWIFT transfers?

How much will it cost me for a SEPA transfer?

What are the fees for using a European bank card?

Please tell me how to get a refund for something I bought.

I did a topup successfully but its not showing in balance. I think there is some problem in system.

I requested a higher amount for my cash withdrawal

Why was I charged an extra fee when paying with card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost me anything to top up my account via bank transfer?

Are there any fees associated with receiving money?

How can I fix my card if the contactless function didn't work this morning?

Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?

My statement shows charges for things I never purchased. Were my account details stolen?

How do I check to see why my card payment was declined?

I'm having difficulties changing AUD for GBP. How do I do this?

How many purchases can I make with one disposable card?

please help me with this transfer, for some reason i can't transfer to a cryptocurency account

I can't find how to top up my account with a check.  Where is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are you aware of any charges for receiving money?

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

I am still waiting for a money transfer to process.

What are the limitations on the disposable cards?

I need to hold money, what currencies can I use?

how does my statement get updated so i know when a refund will reflect on my balance

Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any charges for receiving money?

Still waiting for transfer to be completed.

My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.

The app says I got cash from an ATM but I didn't

I'm having difficulties changing AUD for GBP. How do I do this?

what is this extra charge with my purchase?

Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?

Explain the activation method for this card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What would I be charged in receiving a SEPA transfer?

It looks like my card payment might have been reverted.

What are the steps needed to top up with Apple Pay?

how come my withdrawal rate is wrong for my cash withdrawal

what is the correct exchange rate for getting cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I going to see a charge for a SEPA transfer?

do you have a fee for receiving a SEPA transfer?

Is it possible that my card payment was reverted?

I tried to do a transfer and it's saying it declined.

How much longer is it going to take to get my new card?

How can I solve my issue with holding multiple currencies?

I have a canceled top-up and wanted to know about it.

Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What does it cost to receive a SEPA transfer?

Is there a fee for topping off by transfer?

The amount of cash I requested to withdrawal did not match what I received when exchanged

I am overseas in China, can I get a replacement card?

I need assistance with understanding which fiat currencies that you support.

What do I have to do to cancel a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much is it to receive money?

I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?

Where did my extra fee for the transfer come from?

What is going on with it saying my card payment was declined?

Can you tell me why my top-up was canceled?

I didn't make a payment that shows in my app.

I have a cash withdrawal that I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged for receiving the money?

What are the charges for receiving a SEPA transfer?

Should I complete my security verification before I can use my account?

I checked my account today and saw that I was charged an extra pound that I did not spend.

How old do my kids need to be to use your service?

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

I transferred some cash and it didn't arrive

How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.

I lost my phone and need help so someone doesn't access my account.

What is the procedure for topping up with a cheque?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any fees associated with receiving money with this account?

the exchange rate at which my card payment is at is wrong

I'm checking the app and I see a payment that's not mine.

Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.

What is the function of the identity check

Is there a list of where I can use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the charge to make a transfer

I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!

Do you have a list of businesses that accept this card?

How do I know which payments I make will have additional fees? Where can I find this information online?

Do you offer services that hold money in different types of currency?

I need to change my name, since i just got married

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there fees for receiving a SEPA transfer?

If I top up by transfer, am I going to be charged?

I need to renew a card that's about to expire

I see cash withdrawal activity in the app that is not mine.

Can I convert money into different currencies?

What do I do if I already had a card with you guys?

I got double charged from something, what can I do?

What are your exchange rates calculated from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I charged for receiving money?

What is the charge for receiving a SEPA transfer?

Will you help me unblock my pin after putting in the wrong pin too many times?

why has a transaction to a friend been delayed?

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

Why isn't my money from a check deposit showing?

My money is all gone. What ways are okay to add money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to do a SWIFT transfer?

Will I be charged a fee for a SEPA transfer?

Where do you need to live to receive card

I have a disposable card but it does not work?

I did a transfer but the balance is the same.

How long will it take for my cash withdrawal to stop pending

I haven't been able to complete any transactions on my card today. Do you know what's wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are SWIFT transfers supported?

I transferred some funds but I don't see it

I deposited a cheque with some money, but the balance hasn't changed.

why cant you just refund me instead of a merchant

My card has an issue, the payment has been deferred.

Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

Why are there multiple transactions showing for one purchase?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I get charged if I get money?

I would like to use top-up with my Apple Pay.

I keep trying to make a payment, but it doesn't work.

What's the limit to how much I can top up?

If my card is about to expire how long would it take to receive a new one and how much would that cost me?

when will the balance on my account change form a transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged any fee for receiving money?

If I exchange currencies on a frequent basis can I receive a discount?

Will I have to pay extra to exchange money?

How much is the charge for a foreign currency exchange?

Is it possible to exchange currencies using the app?

I use this card all the time so why did it get declined at the store today?

I received a different amount of cash than what I entered.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be fined for topping up by transfer?

If someone sends me money, will I be charged?

There is a payment done with my card which i definitely did not do.Never seen that name before.

Do you know how I can verify that I did a top-up to my card?

What are the steps for the identity checks?

I have a second credit card from the US. Will you take it?

I moved and need to change my personal information.

I noticed a different charge while I was taking my money out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for using transfers for top ups?

I want to start using my card, how do I activate it?

How would I go about getting a physical card to use in stores?

I am not able to make a purchase because there is an issue with my card

I don't have a virtual card - how do I get one?

Why was I charged for a cash withdrawal at the ATM?

is there a reason that my payment didnt go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I transfer money using the SWIFT service?

My transfer was declined. Why did this happen?

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

Can you walk me through how I can edit some of my personal information?

Why am I being charged for the same thing twice?

Exchange rate on a purchase was incorrect

Do you have the option for a disposable virtual card?

I need to transfer money into my account, HOW?

I am waiting for a payment to be processed

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will there be a fee if I receive a SEPA transfer

Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.

My card still hasn't arrived after two weeks, now what?

Are my contactless settings correct? I tried to use it today but it wasn't working.

I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?

Can I use my American Express card with Apple Pay?

How long does it take for my physical card to be delivered.

I have a disposable virtual card. Is there a limit to how many times I can use it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to do a swift transfer

In my app, a direct debit payment that I didn't do shows up.

I messed up a transfer and need to reverse it.

Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.

Can I use my card in another institutions ATM?

Are there businesses that don't accept this card?

Why haven't I been given a virtual card yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the fee to top-up my account

Will I be charged a fee for a SEPA transfer?

I made a bank transfer and the balance hasn't updated yet.

my card was frozen due to putting in the wrong pin too much.  how many tries do i have

I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.

I should not have been charged a fee for my transfer.

Why hasn't the money transfer arrived yet?

I got some items this morning but the payment says pending

Instruction: Given an online banking query, retrieve another query with the same intent


Question: To receive money are there charges?

What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?

Why  am I being told this  transfer will not  go thru

Can you tell me what countries you offer support for?

Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!

Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?

Can you tell me about these disposable virtual cards?

Is there a number to call to get my pin unblocked?

I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you offer SWIFT transfers?

I got charged a fee that shouldn't be there from my cash

Can you help me with proving my identity?

How long after a failed topup will funds refurn to account

If I top up by card, what options do I have re: currency and card type?

Please tell me how to get a card if I reside in the US.

What am I going to need in order to verify my identity?

What is the extra fee I was charged when using an ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee to make a transfer?

What are the fees for using transfer to top off my account?

Help me. My transfer was declined. How could this happen?

What types of fiduciary currencies are supported for tenure and exchange?

THere is some cash that is showing up on my app.

How do I tell if my top up was reverted?

The rate applied to my purchase in a foreign currency was wrong.

My card couldn't complete a transfer, why?

I need assistance with transferring funds to another account.

What currencies are accepted to add money?

What is the extra fee that showed up on my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the charge for receiving a SEPA transfer?

What was the extra charge for using my card?

Can I change my PIN at any cash machines?

Where can i exchange between GBP and USD

Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.

how many uses are the disposable cards good for?

What happened to my Top-Up? It's not reflected.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged for a top off transfer?

Why am I being charged to transfer funds?

What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.

I see cash withdrawal activity in the app that is not mine.

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

Is there any way to see my card in the app?

Please tell me what this direct debit in my statement is

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does it cost to top up by transfer?

How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...

I was unable to transfer money from my account.

What kind of cards an currency do you support?

I was charged a hidden fee when I paid with card.

Why is it required to verify my identity?

How can I information on my limit for top-ups?

How long will it be  before the person I sent money to is able to see it?

What fiduciary currencies are supported for tenure and exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what is the fee for a transfer into my account

How much would it cost me if I transfer?

I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?

Why did my money disappear when I topped up??

What am I going to need in order to verify my identity?

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

What is the extra fee that was added when I used the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me the cost of a transfer?

In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?

How long until the transfer is reflected on my account balance?

I'm not sure where my phone is.  Can someone else use the app?

I can't see all the refunds in my statement

How do I contact customer support about my declined transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the additional charges for a SWIFT transfer?

I'd like to make a SEPA transfer to my account, but will I be charged?

I made a payment that's pending. Will it go through?

I took out money and there is a fee.  Why?

The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?

I need to know where my funds come from.

Why were there additional charges when I transferred funds?

Why was I charged for transferring money?

I bought something while traveling, and the exchange rate was wrong.

My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?

Please explain to me how to know where my funds are from.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged to top off my account?

I'd like to make a SEPA transfer to my account, but will I be charged?

I have no idea why there is a dollar that has been charged to my account.

My transfer failed, why did that happen?

Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.

I have lost my card, but need to place an online order! How do I get a virtual card instantly?

what is my monthly spending limit because i was refused my money at an atm

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

My transfer into my account isn't showing up.

Where'd the rest of my cash go from the ATM

What are acceptable documents to prove my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you take SWIFT transfers?

Are there any ATM's near me that accept this card?

What are eligible holding and exchange currencies?

I noticed my card payment was cancelled, can you tell me why?

How can I trade currencies with this app?

Why can't I make multiple payments with my virtual card?

What types of fiduciary currencies are supported for tenure and exchange?

I would like to use cash to make a top-up?

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I pay a fee for SEPA transfers?

If someone sends me money, will I be charged?

I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.

I was charged more than once in a single transaction

I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?

I'm not sure how to complete the identity checks process.

Do you know which businesses will accept my card?

How long does it take for a purchase to go from pending to authorised?

You shorted me money when I tried to make a withdrawal.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for SEPA transfers?

Will you guys charge me for topping up by transfer?

What is the verification code for my top up card?

Help me unblock my account.  I entered the PIN wrong too many times.

I made a mistake and performed a transaction on the wrong account!

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?

my payment was rejected, do you know why?

How can I dispute a direct debit charge on my account?

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does it cost to do a transfer?

Are you going to charge me to collect the money?

If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?

One of my transactions needs to be canceled.

Why is the payment from my card still pending?

Not living in same place, need to change details

What to do if my physical card is not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a top up fee?

I want to top up my account by a bank transfer, but will I be charged?

i needed money for a night out with the girls but i was declined, why?

I need an accurate exchange rate, when I make my withdrawals.

If I see a payment in the app that I don't recognize, what should I do?

Is my card broken? I can't get cash out of the ATM

What currencies do you accept for adding money?

My card payment has the wrong exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent