Question: Why can't I add any beneficiary I choose?

Why does my transfer keep generating an error message?

How is this transfer supposed to work? It's not working for me.

My disposable virtual card was rejected.

Someone used my card without my permission.

How many disposable cards can I have at one time?

Will the system automatically update once there is no more money left?

I tried to withdraw cash from your ATM but my transaction was cancelled.

I dont know what happened, but my payment was cancelled

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I couldn't transfer to an account.

I would like to give another card to my daughter, how can I proceed?

Will I be charged if I add more cards to the account?

I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?

Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??

When do i get charged a fee for using the card?

Are there limits to businesses that will accept this card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My account did not allow the transfer.

How long does it take for pending to go through

Why do I have a charge for an ATM withdrawal? I thought these were free?

Does the exchange rate change each day for purchases? There is a different rate on my purchase.

The activation process did not work, please help?

I am trying to exchange AUD for GBP, how do I do that?

How do I report a cash withdrawal that wasn't me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why wasn't my payment to beneficiary X approved?

I think that the card is stolen.  What are my next steps?

Transfers from the US how long will the wait be?

Why did the ATM give me less money than what I requested?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?

I would like a disposable virtual card, could I get one?

I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.

Help!  In the app there is a direct debit that I don't remember.

Is there a way for me to check my balance?

How can I tell if there will be a fee added to my payment or not?

Is there a list of where I can use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: The transfer to my beneficiary has not gone through

I think my card is expiring, what happens then?

I want to transfer money. How do I do that for my account?

I got charged in double and want a refund

How do I activate my card so I can start using it?

Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.

Do I have a $1 extra fee on the statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why does my transfer keep generating an error message?

Why can't a beneficiary receive a money transfer from me?

I've obtained the card, how do I enable it on the app?

It is listed in my app that I made a payment which I did not actually make

Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.

How many days until my US transfer arrives?

When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?

How much longer is it going to take to get my new card?

What are the limits to where my card will be accepted?

How long does it take to receive my card?

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my transfer stopped ?

Why can't a beneficiary receive a money transfer from me?

The app is showing a payment I never made.

How long will it take for my cash withdrawal to no longer show as pending?

How much extra will I be charged for exchanging foreign currency?

I an not sure but it looks as if a card payment I made was cancelled.

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.

I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.

The fee charged when I changed rubles into British pounds was too much.

There is an urgent thing that I need to transfer from China. Approximately how long will it take?

What is limit of disposable cards  I can make per day?

Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.

Do you have any options to top up with a cheque on my account?

I am interested in giving a second card to my daughter, how can I make this happen?

I bought something that I need a refund for.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cant transfer money into my account

For some reason, I'm unable to transfer funds.

How can I move money from my account at a different bank to the account I have at this bank.

What documents do you need to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is this not letting me exchange crypto? I need help making this transaction go through.

Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.

I'm having trouble with proving my identity.

Someone else made a Direct Debit transaction on my account

Why was I not able to complete my transfer?

Can you tell me why my transfer is failing and help resolve?

How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?

Is there a fee for sending additional cards?

What steps can I take if someone else is using my card?

How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why  am I being told this  transfer will not  go thru

My transfer to a beneficiary was rejected.

I've been waiting a while for my card, is there a way to know when it will arrive?

I accidentally left my phone at the hotel so now I'm not able to use the app.

My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

How do I set up an account for my children?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?

Why can I not do a transfer to a beneficiary?

I get a "decline" message when doing a transfer

There is a strange charge on my debit statement

i needed money for a night out with the girls but i was declined, why?

I tried activating my card and it doesn't work how do I solve this problem?

What is the procedure for me to get more cards on my account?

I received a decline message on a transfer

For the disposable cards, what are the restrictions?

Does your app allow currency exchange from USD to GBP?

I am not sure but someone else might be using my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why didnt my account allow a transfer

Why can I not do a transfer to a beneficiary?

My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?

I just have one additional card from the USA. Do you support that?

What happened to the money that I deposited?

How do I replace my card before it expires?

My balance didn't change after I transferred some money.

The exchange rate was messed up from the ATM

What can I do with a disposable virtual card?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot make a transfer to another account.

Are there restrictions to transfers to certain accounts?

I have been charged twice for the same transaction.

My card gets rejected when I try to use it

How would I be able to make changes to my personal details?

Although I transferred some money, it has not as of yet, arrived.

Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?

I might need to exchange between USD and GBP, is this possible with your app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.

Why can I not do a transfer to a beneficiary?

Why would my payment have been returned to my account?

how can i transfer money from american express card

I thought transfers were free. Why was I charged to transfer?

I have a new card and need to activate it

Although I am not located in the UK area, may i still receive a card?

If I don't live in the UK, can I still get a card?

I am angry that I got charged for using my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer to a beneficiary was rejected.

Why can I not do a transfer to a beneficiary?

My card didn't work at the ATM in Notting Hill.  Is my card working?

Please explain the extra fee when I paid with the card.

Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?

How much would it cost me if I transfer?

What should I do when my card reaches its expiry date?

i tried to withdraw money but was told i didn't have funds

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there restrictions to transfers to certain accounts?

For some reason, I'm unable to transfer funds.

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

I messed up a transfer and need to reverse it.

Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?

How many payments can I make using a virtual card?

A withdrawal is showing that I don't recognize

I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?

I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't a beneficiary receive a money transfer from me?

For some reason, I'm unable to transfer funds.

How can I exchange currencies using your app?

How can I activate my new card? I didn't recieve any information with it about how to do so.

Card activation is not working. What do i do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: For some reason, I'm unable to transfer funds.

Why can I not do a transfer to a beneficiary?

Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.

How do I transfer money from one bank account to another?

Tell me why my card payment has been declined.

I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?

How long is the wait for a money transfer to post?

ATM apparently not working?  Couldn't access funds in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a fee when making this transfer when I shouldn't have been?

why was a extra fee added to my account for transfer ?

I already paid to top-up but the funds aren't available yet, where are they?

Who do I make a check out to if I want to top off my account?

What is the longest a US transfer should take to appear in my account?

Can you send me a Mastercard, instead of a Visa?

I want to transfer some money from my other bank account into this one.

There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.

How long will the $1 charge show as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged a fee for a transfer. Where did it come from?

After a transfer, I see an extra fee.  Why?

I'm waiting for a money transfer to show, still.

I would like a disposable virtual card, could I get one?

What is needed for identity verification?

Are you sure this is the interbank exchange rate? This rate is really bad.

I made a purchase but the exchange rate is wrong?

The ATM wouldn't allow me to withdraw money

How fast can I transfer something from China?

Can you  tell me how to get AUD not GBP?

I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got an unexpected charge on my transfers. How can I correct this?

I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

I think I was charged twice, please help!

I am inquiring about why there was an extra fee charged when I used an ATM.

What is the first step that I should take after my card has been stolen?

I have not received my card and it's been a week, what do I do?

Help!  What should I do?  My phone was stolen yesterday.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There is a fee from a transfer that is not supposed to be here!

Why is there a fee on my money transfer?

Is it possible for me to give my daughter a second card for this account?

What happens when a beneficiary can't receive my transfer?

What are the charges for topping up US card?

It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?

What happens when I money transaction doesn't show up on the receiving side?

I want to get my hands on one of those virtual cards!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I seeing a transfer fee on my bank statement?

Why were there additional charges when I transferred funds?

Card payment is still pending, why is that the case?

Why are you charging me fees for using my card?

A transaction to a friend still hasn't shown up.

Can I add other people to my account, so they can top up?

Please explain how disposable virtual card work.

Where is the card I ordered 2 weeks ago?

is there a reason that my payment didnt go through

i have been trying to top up my account with a check but it won't work

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?

I managed to drunken block my card :(( Help!

Why isn't my refund shown on my statement?

What should I do if I can't use my card?

Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.

I can't find my phone and I'm worried someone is going to use it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a random fee for a transfer I made?

Why am I being charged to transfer funds?

I got less cash at the ATM than I asked for. Why?

When will you be taking orders for disposable virtual cards?

I'm not happy, I want to close my account.

I am still waiting for a money transfer to appear.

How old do my kids need to be to open an account?

What is limit of disposable cards  I can make per day?

If I exchange currencies on a regular basis, is there a discount?

What do I need to know about topping up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.

How much do I have to pay if I want to transfer money?

Are there specific ATM's that I can draw money from?

I would like to get both Mastercard and Visa card from you if that's possible.

What's the limit for disposable virtual cards?

I transfered my balance a while back.  Why doesn't my account reflect this?

I made a check and cash deposit that wasn't credited to my account.

What fees do you charge for the standard card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.

So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?

I tried topping off my account with a card, but the money is not in my account despite the charge going through

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

I am looking to get a Visa credit card, what must I do to achieve this?

If my card payment isn't working what do I do?

I want my card I just received to show up in the app. How do I do that?

When will the money from my bank transfer be available?

What are the maximum amount you can do for auto top-up?

There is a debit transaction on my statement that I did not make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.

I would like a virtual card...how do I get one?

What form of identification is accepted?

My identity isn't being accepted, what should I do?

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

Are there limits to businesses that will accept this card?

How will I know where my funds are coming from?

Why am I still not able to see the money I deposited a week ago? This is urgent!!

I need to transfer some money, can I use my credit card?

I need a refund. This is not what i wanted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a fee listed for a transfer.

I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?

What is the maximum transactions I can use on a disposable card?

What do I do if my payment was reverted?

If my salary is in GBP, do I need to do something?

What's your refund policy if I bought an item from you?

Please send my card as quickly as possible.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?

I was charge a fee that I wasn't told about

Needed gas, been delayed for half an hour.Please fix it!

I checked my statement and saw a charge of one pound, where is this charge coming from?

This is not right, I was told I could take out cash at the ATM for free?

Why was the payment on my card declined?

Is there a limit on making disposable cards?

There was an extra charge when I used my card

Which fiat currencies do you currently support? Will this change in this future?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

I think I was charged a different exchange rate than what was posted at the time.

Why have I received a rebate for my payment after a week?

I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I have an unexpected fee on my bill?

I transferred money from one account to another account and I charged a fee for it. Why is that?

The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?

Will you guys charge me for topping up by transfer?

My cash received does not match what has been requested

My card was stolen and used to make several purchases. Please freeze my card so no one can use it.

what is the exchange rate when i get cash

What is the limits on the number of disposable cards I can have?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I noticed that there was an extra charge fee on my account. Could You explain to me why?

why is there a fee for the transfer I made?

Why did I get charged twice for the same thing

Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message

Why won't the ATM let me withdraw money?

Can you please tell me why I cant get money from the ATM?

What do I need to do in order to get a new card?

Why is my refund not showing up on the statement?

Is it possible to have an item refunded?

I must make a transfer from China and it is urgent. How long before the transfer is complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?

I should not have been charged a fee for my transfer.

This company is bad, delete my account now.

When will my deposit post to my account?

How can i get a refund for something i just bought?

i tried using a virtual card for a hotel but it didn't work, why not

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a transfer.  What is the extra fee?

My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?

Card activation is not working. What do i do?

I would like to change my name after marriage.

I didn't set up a direct debit payment on my account.

I was charged an extra dollar on my account and would like to know the reason.

Is there a few for exchanging foreign currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it normal to see a fee for transferring money?

After a transfer, I see an extra fee.  Why?

What is the source of the money in my account?

I don't know my PIN, how can I find that out?

Help, your app is showing a larger WD than I actually did earlier at an ATM.

When will I get a virtual card? I haven't gotten one yet

How much more do you charge for currency exchange?

This place has been too much work so I'd just like to close out my account & be done.

What's the wait time for European transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Should I be seeing a fee applied for my money transfer?

There is a fee for a transfer, please explain that to me.

What do I do if I have been charged twice?

I purchased something abroad and the incorrect exchange rate was applied.

Can you explain to me why a cash withdrawal shows up as pending?

I think the exchange rate for my for my cash withdrawal is wrong

I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.

How do I get my card back quickly from a bank machine that it?

I received my salary in the wrong currency. How do I change this?

Is it possible to get one of your cards in the European Union?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was money taken for a transfer?

I transferred money, but I think I've been charged a fee for it?

I really need to know how to change my pin.

I think there has been a mistake with my transfer

What is the identity verification process?

I got cash and the exchange rate should have been different than it ended up being.

The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

I thought transfers were free. Why was I charged to transfer?

How come I was charged an extra fee when paying with the card?

Can I link my card I previously received?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

What is the way to go about getting a virtual card?

Where is the top-up verification code sent?

It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!

How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

My wallet was stolen and all my credit cards were in there.  HELP?!!?

There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why do I get a fee every time I transfer?

Why has transferring money resulted in a charge?

Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.

How come my cash withdrawal came with an unnecessary fee?!

Do I need to do something to get a new card once it expires?

I want to cancel the transaction I made earlier

I made a payment with my card that was cancelled?

Is there a tracking number for the card?

I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

do i have to wait for a physical card before i get my pin

I put cash in my account, but I don't see it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the reason for the fee charge on my transfer?

What should I do if I think that someone might be using me card?

I want to add money to my international card, so are there any fees charged to do this?

How do I go about transferring money using my credit card?

I saw a payment come out of my account for a merchant I don't remember.

How long does it take to receive my card?

Is it okay to hold money in multiple currencies?

Who do I contact if there is a direct debit that I did not create.

Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?

There's an error with the rate that is charged.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?

Please explain the fee on a transfer I made.

How can I top up my card with another card?

Why would I receive an error that my transfer isn't possible when I've done it before?

I don't see the verification code for my card transfer.

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.

There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?

Should I complete my security verification before I can use my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you elaborate on why I have an extra charge just for transferring?

I should not have been charged a fee for my transfer.

I have duplicate charges for the same transaction

What should I do if I see an unauthorized withdrawal on my statement?

I only have a card from the US is that okay?

What does it mean if my cash withdrawal is pending?

I sent some money and the account hasn't recived the transfer I made.

What should I do if I see a withdrawal is pending?

Can you please explain why the exchange rate for the item I bought is wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?

i haven't received my order and want a refund

I already got my item but just got my money back

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

My money I had was gone and I could not get gas!

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

How can I configure what currency my salary is in if it's in GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged a fee for transferring money

I should not have been charged a fee for my transfer.

I need to find out where the card is that I ordered.

I haven't received my PIN yet. Do I need to get it from you?

I tried topping off my account with a card, but the money is not in my account despite the charge going through

Why does my statement show an extra fee?

Am I going to see a charge for a SEPA transfer?

How long do you have to wait to see your virtual card your ordered?

Is there a way to set up an auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged for transferring money?

This transfer incurred a fee that I don't think is right.

In my account I noticed my ATM withdrawal is still pending

Please tell me why I would have to pay a fee for a recent payment. Thanks.

What currencies does google pay top up accept?

I got cash abroad and need to check the exchange rate

I was wondering, Can I get my pay in another currency?

Can I get paid for this in another currency?

Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I was transferring money I was charged extra why?

How can I tell the source for my available funds?

The payment on my card shows as pending.

How do I add an existing card to the app?

I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?

My card is stuck inside the ATM, what am I supposed to do?

Is there a fee for topping off by transfer?

I have a cash withdrawal in my statement. Why is that?

Why was I not able to complete my transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?

Why is there a fee on my money transfer?

I made a transfer into my account and now I need to cancel it

Why hasn't my refund appeared on my statement?

I can't seem to use my card. Can you help?

I see a direct debit transaction that I didn't make.

You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.

I requested money from the ATM and it didn't give me as much as I requested.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a fee for doing a transfer?

I am on vacation in Spain and need to change my pin.

What are the guidelines for the disposable cards?

What is the reason for my beneficiary to be disallowed?

Why won't the ATM let me withdraw money?

What currencies do you accept for adding money?

My card expires very soon.  What is the cost and delivery time to get a new one?

I withdrew cash but it still shows as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I didn't know there was a charge for tranferring. What is the charge?

why was a extra fee added to my account for transfer ?

If I need to transfer something quick from China, how long does that take?

How long does it take for a purchase to go from pending to authorised?

should i contact customer support if i can't edit details

There was an extra fee on my account when I got cash.

Can I get a card even though I live in the US

I cannot view the refunded amount in my account.

Why hasn't the transaction I did to my friend arrive yet?

There's a cash withdrawal on my account that I didn't make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done

I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?

Why am I being charged to withdrawal money?

How long do I have to wait for my bank transfer to appear in my account?

How come I can't put money in my top up account?

Is there a way to top up using my Apple Watch?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I bought something online and it says there was a fee to transfer money. Isn't that free?

Why was there a transfer fee on my account?

oh my god I lost my card! what should I do?

I just saw a fee on my account. When do these get charged?

I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?

My card is stuck inside the ATM, what am I supposed to do?

I tried to top up, but it didn't finish.

How do I replace a card that's going to expire?

So, my transfer is showing as pending, when will it actually go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What kind of fees will I pay when I transfer?

When I made a transfer I was charged extra.

What are the disposable virtual card limits?

Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.

I'm concerned because my cash withdrawal is pending.

How can I change the currency I'm exchanging from AUD to GBP?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee that comes with transfers?

I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?

I'm cancelling this charge. I still have not received what I bought from these people a while ago.

Why am I charged a fee for getting cash?

Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?

What's the card you sent me's tracking number?

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

Please explain why my top-up hasn't been processed yet?

I was charged an extra pound for no reason. Why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you explain the transfer fee that I was charged?

Why am I seeing a fee for transferring money?

I am seeing inside the App a some cash withdrawal that is not mine

Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?

Do you offer disposable virtual cards too?

I need my card to be activated right now.

Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?

Why is it taking so long for my pending transaction to post as cleared?

An incorrect exchange rate was applied to an item I bought.

How long does it take for a top up to go through

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

My transfer failed, why did that happen?

How will I know where my funds are coming from?

I am having trouble to verify my identity

I tried to get cash but it was declined!

What payment methods are used to top up?

There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?

Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged a fee for my transfer?

Can cards be dispatched on a specific date?

Can you unblock my account?  I entered the PIN wrong.

Can I set up to my account to automatically top up?

What cards do you accept to top up my account?

I can't make purchases with my virtual card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there an extra fee on a transfer?

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

My statement shows charges for things I never purchased. Were my account details stolen?

What stipulations do disposable cards entail?

I prefer using Mastercard, can I substitute?

How many disposable cards am I allowed to have?

I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right

Why are there additional fees for transfers?

My payment did not go through because the app reverted it

I am looking to get a Visa credit card, what must I do to achieve this?

Will you be adding more currencies in the future?

I would like to dispute a payment I didnt make

I sent money to someone but they haven't gotten it, what's going on?

I've forgotten my passcode. Can I reset?

Is there a discount for multiple currency exchanges?

After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just transferred some money. Why was I charged a fee?

I was charge a fee that I wasn't told about

I'm waiting for my transaction to complete.

Where do you need to live to receive card

Is there a way to use a cheque to top up my account?

Someone took my card without my permission.

I think something went wrong, I didn't get the right amount.

Can I change my PIN without going to a bank?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: There's something wrong on my bill. A transfer fee should never have been added.

I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?

Am I able to get a refund for a purchase?

I had everything lined up to make a transfer, and then it rejected it.

The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??

My card is about to expire.  How do I get a new card?

The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

How do you figure out the exchange rate? Can you explain why I got less money than expected?

Do I need to go to a physical bank to change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I should not have been charged a fee for my transfer.

Can you tell me where my readily available cash has come from?

The balance hasn't changed yet after depositing a cheque with some money.

I cannot tell what my top up currently is.

Can I use a disposable virtual card for any purchase?

Do you have the option for a disposable virtual card?

A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?

What currencies can I not hold many in, if so what are they?

How long does it take for my id to verify?

How do I request a disposable virtual card?

Under what condition will my payment revert?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was there an extra charge when I transferred money?

Why was I charged extra when transferring?

How do i find my top-up card's verification code?

My transfer says pending. What does that mean?

Which currencies do you accept for adding money?

I just moved to the US how do I get a card?

I am inquiring about your auto top up feature.

What is the maximum times I can auto top-up?

Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?

I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charge a fee that I wasn't told about

Why am I seeing a fee for transferring money?

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

I ordered my card but it hasn't been delivered yet

Can you please explain why the exchange rate for the item I bought is wrong?

Would I have to pay anything if I need an additional card?

I found the card I thought I lost this morning. Can I reactivate this card?

Is there a reason my transfer would have been declined?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?

I transferred some money recently and saw a fee on my account, what's that for?

Can you explain why I am now getting charged a fee for using my card?

How old do you need to be to use the banks services?

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?

I was getting some cash out of the ATM but it cancelled on me without warning.

Are there any places that won't take my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: When I made a transfer I was charged extra.

Can you make sure I get a MasterCard and not a Visa?

Can I transfer money to my card via bank-transfer?

My transfer failed to process correctly. Is there a reason this would happen?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

I received a different amount of cash than what I entered.

How do you determine your exchange rates?

Can I receive money in a different countries money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was my transfer charged a fee?

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.

I decided I no long want something that I ordered, and want a refund. How do I go about doing that?

Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?

Why would a merchant revert a card payment?

I want to know where my money comes from.

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?

Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

What is this fee for transferring money?

There is a direct debit set up that I didn't create.

I managed to drunken block my card :(( Help!

Do you offer cards for those in other countries?

How long does transfer from the US take?

Can I get a card although I'm not in the UK

How do I check security settings on my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why am I being charged a fee for transferring money ?

I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

What countries have access to this service.

How are foreign exchange rates determined?

Delete all of my account information and my account right now.

Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.

I got declined when attempting a transfer

Can I tell if my top off didn't work?  It doesn't seem to have.

I made an international purchase, but the exchange rate was wrong

My top up is not showing up in my wallet!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this fee for transferring money?

I need to know how much it costs to transfer funds.

Where is the option to top up with a cheque?

There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?

Where is the top-up verification code located?

I don't need to transfer anymore and I want to cancel it.

How can I obtain a disposable virtual card?

What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

Why have I been charged a fee for transferring money?

Please explain to me how to know where my funds are from.

I tried to do a transfer but I got a message that it was declined.

my friend has not got the money I sent last week.

How come there is a duplicate charge on my card?

i tried using a virtual card for a hotel but it didn't work, why not

What is the reason for the identity check

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it free to transfer money or is there a fee?

I thought you guys offered free transfers. Why was I charged?

Can you tell me the ATMs I can use with my card?

How can I get my money that I didn't get from the ATM?

What are your exchange rates calculated from?

What is the estimated wait time for transfers from the US?

I need to transfer something from China, How long will it take?

I need to find out where the card is that I ordered.

I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?

The exchange rate is incorrect for my cash withdrawal transaction.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged a fee for transferring money?

Why did you charge me a fee when I made a transfer?

Why was my cash withdrawal cancelled at the ATM?

My statement shows different transaction times.

Is there a reason that my transfer failed?

If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

What are the guidelines for the disposable cards?

My card arrived but I don't know how to get my PIN.

I was issued a card about a week ago. why hasn't it come in yet?

I've just been married and need to update my name

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

My card is about to expire, what do I do?

Do you need to know my first and last name?

It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.

how do i add money from my amex card to top up

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged for transferring money?

I transferred money, why was charged for an extra fee?

I'm not able to activate my card how do I fix this problem?

How much would it cost me for a bank transfer to top up my account?

what is the leadtime for a new card to show up in the mail?

I topped up and now my money is not there anymore! What happened to it?

Exchange rate for my card payment is wrong

I can't find out how to top-up my account using cash.

What do I do when I get close to the expiration date of my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?

Why did you charge me a fee when I made a transfer?

What is the best way to get my virtual card?

I need to set up an account for my daughter, how would I do that?

How long do you have to wait to see your virtual card your ordered?

The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?

I made a mistake this morning when I did a transfer. How do I reverse it?

Can I have my money refunded for an item

I was wondering why my payment hasn't gone through yet, its been a while.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged extra when transferring?

why was a extra fee added to my account for transfer ?

Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.

I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?

What is the process for unlocking the pin?

I got this stupid fee after taking cash out, why?

I can't find my phone and I'm worried someone is going to use it

I tried to top up, but the funds show up as pending. I thought it was instant?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?

After a transfer, I see an extra fee.  Why?

I would like to receive my salary in a different currency. How does that work?

Where Is the top up verification code found?

Will I have to pay extra to exchange money?

Why have I been charged a small fee to use my card?

Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.

I would like to dispute a direct debit transaction

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have used this account overseas recently. Has there been an increase in fees that I am unaware of?

So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?

I sent a payment, but the person I sent it to says they don't have it

Is it possible to hold money in different currencies?

Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.

I haven't been able to complete any transactions on my card today. Do you know what's wrong?

How to I switch my money for the money used in another country?

I want to change my pin number from an ATM. Is this possible?

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was there a transfer fee on my account?

Why was I charged a fee to transfer money?

My phone was left at a hotel and I can't access the app.

How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

Does it cost me anything to top up my account via bank transfer?

I think I deserve a refunded on a certain item.

Will the card be a Mastercard or a Visa?

What type of fiat currencies do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?

My transaction went through but I was charged a fee. Why?

What is the process for activating my card and using it?

Why was I charged for payments? You didn't warn me about additional fees.

Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

I wanted to know why a top-up I made has been reverted.

oh my god I lost my card! what should I do?

My son has just turned 13, is he old enough for an account?

I wanted to know why there is a transfer of mine pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are money transfers free?

Is it normal to be charged an extra fee when paying with my card?

What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

Why did I get declined when trying to get cash?

How come I got to pay to get my money from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for transferring money

I did a transfer and was charged a fee that should not have been charged!

How do i set up my credit card to send transfers?

Am I able to get a refund for a purchase?

What kind of cards are supported?  What currency?

What if I type in the wrong PIN too many times?

Is a tracking number available for the card that was just sent?

I was double charged at a restaurant can you take the second charge off?

What do you need for the identity verification

Why is it saying my card payment is declined when I made it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer and was charged an extra fee!

Can you please tell me why I was charged an extra fee on my transfer?

I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?

I would like to change my personal details.

I signed up, but don't have a PIN. Where can I find it?

I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.

In the App I see a payment that is not mine.

If there isn't a lot of money left, will it automatically top-up money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be charged for transfers?

I did a transfer and I was charged a fee that shouldn't be there!

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

I lost my phone and need help protecting it.

Why was I charged more than I should have been?

I have a card that expires in the coming month, do I have to specifically ask for the updated card?

Am I able to change my PIN at certain cash machines?

Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.

In the App I see a payment that is not mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?

What is this extra fee while I was doing a transfer?

Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?

An incorrect exchange rate was applied to an item I bought.

Why is the payment from my card still pending?

I purchased this item and would like a refund

Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.

What kind of cards an currency do you support?

Will I be charged an extra fee if I need to exchange currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why was i chargged

How much do I have to pay if I want to transfer money?

How long will it take to transfer something from China?

Is my fiat currency supported for both hold and exchange?

Please explain your exchange rate policy.

Are there any discounts in exchanging currencies frequently?

Why was my exchange rate a different amount than usual?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it right that I've been charged for transferring money?

Too many times I entered the incorrect PIN.  How can I get my account unblocked?

I don't think the transaction has gone through, so can I cancel a transfer?

Why did you charge me extra when I withdrew cash?

Who can have access to top up my account?

The exchange rate for me was wrong when I was abroad.

There's an error with the rate that is charged.

I have an unknown direct debit payment on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After a transfer, I see an extra fee.  Why?

Why was I charged this extra fee while doing a transfer?

Why do you need so much information about me

In what way can I use the disposable cards?

Do I need to set a limit on auto top-up?

What kinds of cards can I use to top up?

There is an urgent transfer I need to make from China.  How long will it take to get it processed?

am afraid someone may have gained access to the info on my card.

How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.

Help me use American Express to add money to the account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?

Why am I seeing a fee for transferring money?

How do I find out where my funds came from?

I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?

I would like to have a physical card to carry around and use. How can I get one?

I didn't make this payment and it's on my app

What are all the fiat currencies that are supported for both exchange and holding?

I transferred money to my account but it is not showing.

How can I tell if my top-up has been cancelled?

If someone sends me money, will I be charged?

What currencies are approved to add money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I being charged for transfers? Are they not free?

During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?

I paid two weeks ago and just got refunded

How long after I receive my statement can I dispute payments on it?

What do I need to do to correct this failed transfer?

I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

I made a payment that is not yet complete.

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Question: During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?

Why has transferring money resulted in a charge?

I need assistance with activating my new card.

Tell me what I should do after my card expires.

where is the code for verifying the top up card?

I can't seem to use my card. Can you help?

What happens if I use my account and my identity verification hasn't finished?

Can you show me how to top up with Google play?

I just got married and I need to change my name

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Question: Someone made a mistake on my money transfer because I was charged extra fees.

I thought transfers were free, why was I charged?

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

Is there a reason my top-up has been cancelled?

There was money taken out of my account, and I'm pretty sure I didn't do it.

Can i receive transfers from my employer this way?

I just did a money transaction but its not showing they received it

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Question: Hey there's a fee for a transfer on my account.  Why?!

why is there a fee for the transfer I made?

How come my top-up didn't go through instantly, like it usually does?

my card was frozen due to putting in the wrong pin too much.  how many tries do i have

I have zero dollars in my account. Can I submit additional funds via bank transfer?

Are there any charges for topping up a US-issued card?

what amount of time does it take for a transfer to reflect and be available

I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?

Why isn't my disposable virtual card working?

What should I do?  I topped off but the app reversed  it.

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Question: Does transferring money have a fee?

The exchange rate for my cash withdrawal was incorrect

If I get a transfer from Europe, how long until it is in my account?

I was making a purchase and it was declined and I wanted to know why.

What is the price for an additional card?

Is there a limit for the amount I can top up?

i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.

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Question: Why is there a fee for my transfer?

I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?

How long will it be to get this new card?

Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.

Why isn't my balance reflecting a transfer I did?

Can you explain your exchange rates basis?

I added money but my top-up wasn't processed by the app.

I made a top up yesterday but it's still pending.

I would like to delete my account now, please.

I would like to have a physical card to carry around and use. How can I get one?

I bought something in another country but the exchange rate is wrong

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Question: I transferred money, but I think I've been charged a fee for it?

I logged in wrong and am blocked, how do I log in?

There was a direct debit I don't recognize.

Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.

I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.

How long will it take to transfer from europe?

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Question: Why are there additional fees for transfers?

Why were there additional charges when I transferred funds?

Why am i being charged for withdrawing cash funds?

What is the identity verification process?

Why is my refund not visible on my statement?

Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?

Why was the exchange wrong for the item I purchased?

How long do I have to wait for Europe transfers?

I forgot what my pin number is and now am blocked can you help me get in?

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Question: Why was I charged a fee to transfer money?

Why am I seeing a fee for transferring money?

How can many disposable cards can I have per day?

The money is still in my account even though I already paid -- I don't understand what happened.

How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?

I need to know the process to transfer money into my account.

The currency exchange rate was wrong for a purchase I made.

Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.

I purchased something abroad but the exchange rate is incorrect.

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Question: I did a transfer and I was charged a fee that shouldn't be there!

I am confused about your fee structure and was disappointed to see a fee for my transfer.

I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?

Can I change my pin at ATMs?  If so, what ones?

I have never been charged a card payment fee before. Why did this change?

Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

I need someone to assist me with explaining how much I can top-up.

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Question: I noticed additional charges when transferring?

I do not like this, I made a simple transfer but I have an additional charge for doing so.

Why has my account balance not changed after depositing a cheque?

It appears I have a fee in my statement.

Are there any restrictions on the disposable cards?

If my top-up didn't transfer, what went wrong?

The transfer to my account was not allowed.

i need a refund right away but the funds aren't available in my account

How can I look at where my available cash is coming from?

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Question: So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?

I don't think I was supposed to be charged so much.

As far as courtries go which ones are supported?

can I choose delivery times to suite me?

Why is my ATM cash withdrawal not working?

I was unable to transfer money to a beneficiary.

Is there a way to set up an auto top-up?

Would you give me a mastercard and visa?

How much extra will I be charged for exchanging foreign currency?

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Question: Why was I charged an extra fee when doing a transfer?

I don't recognize a purchase that was made with my card.

I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?

I must make several disposable cards every day.

My transfer was wrong, are you able to stop it before it goes through please?

Are there any hidden extra fees for currency exchanges?

I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

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Question: I do not like this, I made a simple transfer but I have an additional charge for doing so.

I shouldn't be charged any fee for transferring .

Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?

Can you tell me why my credit card was declined while trying to top-up?

Can you tell me what i steps i should take since my card was stolen?

Help, I don't know what the PIN is to my card?

My card payment is being declined and I've tried several times.

I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

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Question: How come a fee was charged when I tranferred money

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

I need multiple cards per day, and they all have to be disposable.

I am having trouble doing a transfer. A "Decline " message appears after making the transfer.

I am having trouble finding the top-up card verification code.

How can I revert a transaction from this morning?

How will I know when I can use the auto top-up feature?

Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.

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Question: Why is my transfer more expensive than I thought?

I usually don't get charged for transfers, why was I this month?

I need to hold money, what currencies can I use?

Can currencies be exchanged on this app?

I notice that I have a card payment that's been cancelled.

what is my monthly spending limit because i was refused my money at an atm

Can i receive transfers from my employer to this account?

Can you help me with my card, I think it's broke.

why would i be declined if i had money iin my account

Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.

I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.

I tried to withdraw $100, all it gave me was $20.

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Question: I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?

A direct debit payment I didn't do shows in my app

Do you have to be 18 to make an account?

Why can't I get my top up to work in Apple Pay?

There is the same transaction showing more than once.

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

I haven't yet received money that I transferred

I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?

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Question: Why was a fee charged to me for transferring money?

why was a extra fee added to my account for transfer ?

If there isn't much money left over, will it top-up automatically?

Why can't I make multiple payments with my virtual card?

I need an actual card that I can hold in my hand, how do I do that?

What is the maximum transactions for one disposable card?

Is there a fee to top up by bank transfers?

Will I get charged for topping up with an international card?

My account is  new  why can I  not top up

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Question: I thought transfers were free. Why was I charged to transfer?

Why was I charged this extra fee while doing a transfer?

I used an ATM and there was an extra charge.

I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?

What should I do if I don't know my password?

What is the process for activating a new card.

How long does it take for a cash withdrawal to show?

Where are the ATMs that accept this card?

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Question: I transferred money from one account to another account and I charged a fee for it. Why is that?

Why is there a random payment in my statement?

What is the cause of the delay in applying my card payment to my account?

Some cash withdrawal that I didn't make showed up in the app.

Why did I get charged for withdrawing cash?

I need to exchange some foreign currency. What's the charge for doing that?

I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?

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Question: I transferred money, why was charged for an extra fee?

I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!

I made a transaction, but I made it to an account I didn't mean to make it to.

What do you do with all the identity information you're collecting from me?

What other currencies are available to change to?

Whats the maximum number of disposable cards that I can get?

why can't my beneficiary make transactions?

Could not complete transfer, states 'declined'

I want to hold and exchange fiat currencies, what can I use to do so?

I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?

Do I need to set a limit on auto top-up?

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Question: Can you please explain why I was charged an extra fee for my transfer?

I think I have an extra transfer charge.

I would like to top up via credit card, which credit cards do you support?

I have a question regarding the PIN of the card?

If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?

Is there a top-up limit that I have to stay under during a given period of time?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged a transfer fee, why is that?

I thought that transfers are free. Why was I charged an extra fee?

Can you please explain disposable virtual cards for me?

My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.

I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!

My purchases from this morning still have pending payments.

Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?

The card payment I attempted to make failed.

How do I dispute a direct debit on my account?

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Question: Why am I being charged to transfer funds?

After reviewing my charges, I see I was charged a fee for a transfer I did, why?

I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?

Help, I don't know what the PIN is to my card?

I lost the code and can not get into the app. Help!

Can I get a card even though I live in the US

How can I get my card out of the stupid ATM that ate it?

I sent some money and the account hasn't recived the transfer I made.

I need to know what your exchange rates are.

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Question: I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.

I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

I received my card. How do I link it to the app?

i need to proof my identity to you why and how?

What should I do if I exceed my PIN tries?

My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.

Why was I charged an extra fee when using an ATM?

Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.

How does a US resident go about acquiring a new card?

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Question: This transfer incurred a fee that I don't think is right.

There is a fee for a transfer, please explain that to me.

Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??

My identity verification is not working.

I would like to transfer money into my account.

Am I allowed to carry an additional card?

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Question: what is this fee for transfering

I was informed that transfers were free. I noticed I have a fee but why?

How can I receive my salary in another currency?

My account says I have money but I withdrew it in cash.

Where does the exchange rate stand right now?

When should I expect to receive my card?

How long does it take in Europe to do a transfer?

The exchange rate is bad. Are you sure this is the exchange rate?

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Question: I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!

Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

I think the bank made a mistake on the exchange rates

Help! I think someone has made a cash withdrawal with my card!

I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?

What is the verification process for my card?

Will I be charged for topping up my account using a bank transfer?

Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

I'm due a refund and it is not on my statement.

How long will it take for my cash withdrawal to stop pending

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Question: Why is there a charge for my transfer?

Why were there additional charges when I transferred funds?

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.

Why is the check I deposited this morning not showing up?

Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?

When is a payment I made with my card going to clear>

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Question: I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?

I don't think I was supposed to be charged so much.

I can't recognise this Direct Debit payment.

How much can I withdrawal in one month without incurring fees?

I got money overseas and the exchange rate was wrong

What fiat currencies are used for exchange?

Why isn't the transfer to my account showing up?

I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?

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Question: Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

Where did my extra fee for the transfer come from?

I have a transaction that shows multiple times.

The app is showing a cash withdrawal that I didn't make.

I do not understand why my pass-code is not working.

I went to do a transfer and it was declined.

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.

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Question: I transferred some money recently and saw a fee on my account, what's that for?

How come I can see an extra charge for my transfer?

I have never been charged a card payment fee before. Why did this change?

Please help, the atm swallowed my card, what do I do?

Why is there a direct debit payment on my statement that I didn't do?

Why isn't my refund showing up in my statement?

how do i get a refund for a direct debit payment i didn't make

My identity can't be verified for some reason

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Question: Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.

Why were there additional charges when I transferred funds?

I still haven't received my card in the mail

Is it possible to get a second card for my daughter?

I am seeing unathorized transactions in the app, on my account.

Can cards be dispatched on a specific date?

My card has an issue, the payment has been deferred.

I bought an item then noticed the exchange rate was wrong.

The card payment I attempted to make failed.

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Question: why was a extra fee added to my account for transfer ?

There is a fee for a transfer, please explain that to me.

Please tell me why I was charged additionally when I used the card.

I'm not sure what to do about the PIN, because I don't have one yet.

I will be traveling and want money to be added automatically in certain intervals. Is this possible?

Although I am not located in the UK area, may i still receive a card?

Why are my transfers getting declined?  I havent had a problem in the past.

There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.

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Question: There is a fee for a transfer, please explain that to me.

Please, tell me why I can't have the funds I deposited a week ago? I need the money now.

I was only given $20 after trying to withdraw $100

The activation process did not work, please help?

How come I did not get a virtual card yet?

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Question: Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.

I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

When do I see my recent refund in my statement

What is the highest amount I can top-up?

I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.

There are two of the same charges on my account.

I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.

Can you help me get Top Up to work in the Apple Pay function?

How long until transfers from Europe go through?

Can you tell me what countries you offer support for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?

Would you please unblock my pin? I don't know why, but it's blocked.

While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?

I bought an item and the exchange rate was wrong.

Why can I not do a transfer to a beneficiary?

Why are you keeping my money from me by declining my card? What is going on?

How long should I have to wait before I see the transfer in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

I used my card top-up but all of the money is missing.

I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.

My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.

I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?

Help!  The app says I took out cash but I didn't!

How long does it take for a card to arrive?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why was i charged a fee to transfer

Are transfers not free? I didn't know I would be charged for transfers.

Why am I charged a fee for using my card on some purchases?

Can I get some help activating my new card?

Why couldn't I transfer funds to my beneficiary?

Please help me with my card.  It won't activate.

The other bank confirmed a transfer I made, but this account is not reflecting it yet.

Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.

I am unhappy with an item I bought. How do I get a refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a money transfer fee?

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

Will the system automatically update once there is no more money left?

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

I can't get my card out of the ATM, what should I do now?

Will the system automatically top up itself?

How can I fund another account with my American Express?

Is my account able to be topped up by my friends?

Is there an additional charge to exchange currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got charged a fee for transferring money.

I thought you guys offered free transfers. Why was I charged?

My ATM card isn't working for a withdrawl

I am waiting for the money to enter my account. How long does it take?

I have an American Express that I'd like to add money to my account with.

What does it mean if it says my card payment has been cancelled?

Does google play offer the service to Top up?

If I want to get an account for my daughter, can I do that?

I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?

Will there be a fee to receive a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to know how much it costs to transfer funds.

Are transfers not free? I didn't know I would be charged for transfers.

Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.

My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!

Visa and Mastercard can both be received from you?

Is there a way to use this app with a disposable virtual card?

what is going on, i have entered my passcode and its not working

What is the most efficient way to activate my new card?

Are there any fees to get additional cards?

I've tried using my card multiple times and it keeps getting declined.

Why isn't my Google Pay top up working for me? Did I do something wrong?

Instruction: Given an online banking query, retrieve another query with the same intent