Question: Can I have another card in addition to my first one?

While doing a transfer, it says declined.

Do I need to pay more for exchanging currencies?

It appears I have a fee in my statement.

Is there a reason my top-up has been cancelled?

I tried to top up, but the funds show up as pending. I thought it was instant?

One of my transactions needs to be canceled.

What is the wait time for delivery to the US?

What's wrong with my card? The clerk at the grocery store said it was declined.

The disposable cards - what are they for?

what currencies can i exchange between on your app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I order a second card?

Is it possible to give a second card from my account to my daughter?

I was doing a transfer and received a "decline" message.

I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.

Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.

Is there a way I can check on the card on route to me?

Can I specify a day for my card to be delivered?

My card payment had the wrong exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there any way to get another card on the same account?

When using my card I was charged a fee for doing so, why?

Is a tracking number available for the card that was just sent?

I do not recognize a direct debit payment that I see on my app

What happens with the duplicate charge in my account?

Will my other US credit card be accepted?

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

What currency can I use to pay for a top up?

I need to find out why my pending payment hasn't gone through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My daughter need a card from this account. Is that possible?

What are the disposable cards restrictions?

I only received $20, but I requested $100.

I haven't received my card yet, how long does it normally take?

A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.

The rate applied to my purchase in a foreign currency was wrong.

Will my money be of equal value when I travel abroad?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a second card for free?

Is there a fee for sending out more cards?

I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.

I am blocked now because I entered the wrong pin, need help.

How can I go about transferring money to my account?

What is delivery speed to the United States?

How can I the person see my money transaction?

Is my PIN the same thing as my passcode?

What are these disposable virtual cards all about?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What's the process to receive a second card?

How many physical cards am I allowed to have?

Am I able to do a SWIFT transfer with you?

The payment on my card shows as pending.

Please tell me where I can update my details since I moved.

I recently transferred money to my account when will it show up?

What currencies do you accept to add money?

What is this strange payment in my account?

Am I able to return an item for a refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for sending out more cards?

I need another card for a member of my family. Is this possible? How soon can I get one?

I need to know what your exchange rates are.

I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.

My phone has been stolen.  How can I make sure no one uses my account from it?

Why am I seeing a direct debit thats not mine?

I did not get the right exchange rate while getting my cash out.

I put some money in my account the other day and it's not gone in yet, can you help with this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to get another card

What is the procedure for me to get more cards on my account?

There was an extra charge when I used my card

Can you tell me how to tell where my funds come from?

please help me with this transfer, for some reason i can't transfer to a cryptocurency account

I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?

At what age can a person open an account?

hello I have lost my phone and I'm worried someone's going to steal money from me

How do I get a refund for an unauthorized direct debit payment?

Will you accept my credit card, it my only one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like some more physical cards, what is my limit?

I am interested in giving a second card to my daughter, how can I make this happen?

I received my card, how do I get it to show in the app?

I got charged a service fee on my account. Can it be waived since I didn't know about it before?

I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.

What happens when I money transaction doesn't show up on the receiving side?

How long will it take for me to get my card?

Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?

Is there a limit to the number of disposable cards I can have?

Help! When will the card arrive at my home?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a fee for sending additional cards?

Is there a charge for sending out more cards?

what are the reasons why you would not be able to process a payment

What currencies are approved to add money?

I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?

How long do transfers take to show up in my account?

How can I get my card out of the stupid ATM that ate it?

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can another family member hold a card for this account in addition to mine?

Does it cost extra to send out more than one card?

Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.

Will I be charged a fee for topping up using a European card?

Can I have my card delivered on Tuesday?

I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.

I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?

There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I create another card linked to this account?

How long will it take for the cash I deposited this morning to show up?

I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?

I tried entering my pin several times incorrectly. Why isn't my pin working?

I'm confused as to why my transfer is still listed as pending on the website.

I ordered something online a while ago and I haven't gotten it. I would like a refund.

Will I be charged for adding money using an international card?

I accidentally exceeded my PIN tries.  Please advise.

I need a quick transfer from China.  How long would that take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need more physical cards than I have right now!

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

What are the details of disposable card limitations?

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

Help! I need to transfer something to China.

Help, your app is showing a larger WD than I actually did earlier at an ATM.

I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?

How long do I need to wait til my top up isn't pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for sending out more cards?

If I was travelling abroad, would I be able to hold currencies in euros?

I made a check and cash deposit that wasn't credited to my account.

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

Why is there an extra fee on my statement?

How come my card payment has been declined?

I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?

What kind of fees will I pay when I transfer?

Is there a reason my top-up has been cancelled?

My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?

I am seeing in the App a some cash withdrawal that I did not do

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I need an additional card, is there a fee for that?

What steps do I have to go through in order to activate my new card?

Why is there are there two of the same transaction?

Is it free to transfer money or is there a fee?

I need to terminate my account immediately.

I deactivated my card but would like to reactivate it.

What other currencies are available to change to?

I would like to alter my personal details.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a charge for getting more cards?

I would like to give another card to my daughter, how can I proceed?

How long is the wait for a money transfer to post?

I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?

Which ATM's can I use to make a withdrawal?

Can I get a disposable card?  How many can I have?  How often can I use them?

Why is the exchange rate different on my recent purchase?

Can I get my friends to add money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge extra for duplicate cards?

I did a transfer but it is still pending.

I want to transfer some money from my other bank account into this one.

A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

I need to exchange some foreign currency. What's the charge for doing that?

I misplaced my phone so I can't use the app! Does this mean I can't use my card?

It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are extra charges added for sending out additional cards?

I lost my card and need a new one, will it cost me?

My source of funds require verification.

How long does it take to activate my card?

I was charged an extra fee for a card payment. I was unaware of these fees beforehand.

I used foreign currency to buy something and I think the rate applied is incorrect.

I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

Do I get any sort of discount on volume for a lot fo currency exchanges?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I get charged for sending out more cards?

How long am I to wait before the transfer gets to my account?

What are the fees for using a European bank card?

What limits are there on the virtual cards?

What is the system for determining the exchange rate?

I transferred money and it didn't get there.

What should I do if I think my card was stolen?

The card has suffered a security breach.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to have extra cards. Will I have to pay for that?

I would like to change my name after marriage.

Why is it saying my card payment is declined when I made it?

I was unable to transfer money from my account.

why wasn't a transfer to account approved

I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I want to send out more cards, do you charge extra for that?

How many different cards can I have for my account?

I am interested in changing my personal details.

I need to change my contact information.

My money didnt go through after I transferred.

I just received a new card, where do I go to link it to my account?

I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?

What is necessary for the identity verification?

What does it mean when a cash withdrawal is pending?

Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

Are there ways for other people to send me money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a backup second card. Is this possible?

I tried to make a transfer but it failed. will you tell me why?

Why hasn't my friend received the transaction?

can I link a card of yours I already have?

Explain why I can't do a transfer to an account.

I did not receive the correct amount for the exchange rate.

Do you know which businesses will accept my card?

I need to add my new address now that I've moved.

I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.

If my top-up didn't transfer, what went wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I give a second card for this account to my daughter?

I need another card for a member of my family. Is this possible? How soon can I get one?

I want to change my pin number from an ATM. Is this possible?

I placed a cash deposit in my account but I can't see it yet.

I was not able to receive the correct amount of cash.

Someone used my card without my permission.

I can't figure out how to change GBP to AUD, what do I do?

Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?

Why didn't I receive all the cash I requested?

I want to top up by using a credit card, which ones do you support?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to give a second card for this account to my daughter, would this be possible?

I lost my card and need a new one, will it cost me?

I have a transaction showing up more than once.

Can you tell me what I need to do to have my pin changed?

I withdraw money abroad but I didn't get the right amount.

My son has just turned 13, is he old enough for an account?

i accidentally entered in my retailers information, what should i do next

My card shows a cash withdrawal I don't recognize.

Are there any charges for topping up a US-issued card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there any fees to get additional cards?

Is it free to transfer money or is there a fee?

I found my card, how can I use it again?

How long should I wait for top up go go through ?

Am I limited to what ATM I can use my card?

I need help from someone in your department with finding my nearest ATM.

Is there a charge for using an European bank card for top up?

I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?

why am I being charged a fee for transferring money ?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to use one of my cards for a family member. Is that allowed?

Are there any restrictions on the disposable cards?

If I lost my phone, what steps do I need to take to stop someone from using my account?

Can Google Pay be used for top up, please help?

Is there an option to top up with a cheque?

Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?

Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how is it possible to add another card to account

I want to use my card. How do I activate it?

There is a potentially fraudulent direct debit on my account.

I need assistance to activate the card on my account.

Are cards issued to people living in the US?

What is the maximum transactions for one disposable card?

Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?

I ordered a card and would like to know how to track the delivery progress of it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I lost my card and need a new one, will it cost me?

I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?

What is the reason why the transfer shows as pending?

Why do I get declined when I try to withdraw cash?

Why hasn't the transaction I did to my friend arrived yet?

If I have a credit card with you how I get set up to link to it?

I made a payment that's pending. Will it go through?

I'm confused ass to why my contactless is not working.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me if I'm going to be charged for sending out more cards?

How much does it cost for additional cards?

i have tried everything to complete a transfer but can't, what should i do next

I would like to know if you use Visa or Mastercard.

There was a direct debit I don't recognize.

I did not receive my full withdrawal amount

I'm interested in getting a card. How does one go about doing that?

I wanted to take out $100 but I only got $20.

My card got charged twice for the same thing!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need two cards. Is this possible?

What is the timeframe for a transfer in Europe?

I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?

Can you please explain to me why there is an extra €1 fee in my statement?

Why do you need so much information about me

How come a fee was charged when I tranferred money

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get a few more physical cards?

The app shows Direct Debit payments that I didn't make

Why is there an extra fee on my statement?

I use GBP for my salary deposits. Must I set this up somewhere?

I was charged a fee when buying stuff with my card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get more cards just incase?

How many different cards can I have for my account?

I normally have no issues making transfers, so why am I suddenly being told it is not possible?

My transfer to another account was not allowed. Why is that?

I wanna revert a transaction i did this morning.

I tried to make a transfer but it failed. will you tell me why?

A WD was just made on my account, but it was not me and I still have my card.  What to do?

What does it mean if my cash withdrawal is pending?

Why would my payment for my card show as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get extra physical cards?

You can use it anywhere that accepts Mastercard.

What is the limits on the number of disposable cards I can have?

I'm supposed to be getting a refund but it hasn't shown up, now what?

Why did the funds for one of my purchase come back to my account?

Help me please, My Apple Pay American Express top up does not work.

If I want to add funds to the account using American Express, how do I do that?

I just got my new card, how do I activate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to purchase another card.

It looks like my card payment was sent back.

What's the foreign exchange rate I will receive?

Is it possible to get both Mastercard and Visa card from you?

Do you have charges now when you pay with a card?

I have arranged a transfer, but no longer need to send it. How do I stop the transfer?

How long will it take for me to get my card?

Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you send me more cards for my account?

What is the function of the identity check

A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.

The exchange rate for my card payment doesn't seem right.

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

How can I get my money that I didn't get from the ATM?

Can an American resident apply to get a card?

What happens if a merchant doesn't accept  you payment?

I think the exchange rate on my card payment is incorrect.

Why was my transaction charged an extra fee when paying with my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need another card

Why do you keep declining my payment? I tried several times already with this card and it is just not working.

How do I use my card if I lost my phone?

Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.

Please explain why my payment was declined? I thought everything was good.

Why wasn't my payment to beneficiary X approved?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will there be a charge for sending out more cards?

I am having a problem with verifying my identity.

Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.

What should I do to top up using my Apple Watch?

What currencies do you accept to add money?

I would like to know how to work out where my funds came from?

I think I was charged twice, please help!

I'm having problems with ID verification

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to order another card?

I was wondering if I could get a second card on this account? I would like my daughter to have one.

Tell me where I can find the auto top up feature and a little bit about it please.

It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.

I would like to use cash to make a top-up?

I don't have my card after 1 week. What are my next steps?

Is it possible to have a discount for exchanging currency frequently?

I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?

How do I get my money back for a duplicated charge?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: daughter needs card, how do i add her

Does it cost extra to send out more than one card?

i tried to do a transfer to an account but it didn't work

I only have one other credit card from the US. Do you accept that?

Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.

Can you check if my money has reached my account since it is not showing up yet?

I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?

My bag got stolen with all my cards. Can you please cancel my card and send a new one?

What can I do about a direct debit transaction on my card that I didn't make?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get spare cards?

Is it possible to purchase more physical cards with my account?

In which stores can I shop with this card?

Could you help my figure out the exchange fee?

I need you to delete my account right now.

There is a strange payment on my card and I don't know what to do.

What is the time frame for european transfers?

Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What steps do I need to get another card?

How much does it cost for additional cards?

If I don't live in the UK, can I still get a card?

Can I use the apple watch to make a top-up?

What should I do if someone else used my card?

Somebody used my card without my knowledge!

What do I do if I see a transaction on my card that I don't recall making?

Is there a way you can have money from a purchase I made refunded to my account.

If I was travelling abroad, would I be able to hold currencies in euros?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to get another card?

If I need more than cards will I have to pay a fee to receive them?

Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?

I need to order a new card as my other one was stolen.

Is there anywhere  In the  Eu  this card can not be delivered in

Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.

I would like to get both Mastercard and Visa card from you if that's possible.

I've been charged an extra £1 and I don't know what it's for

It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to provide my daughter with a card - could I get an additional card from my account to give her?

What is the procedure for me to get more cards on my account?

A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.

What currencies does google pay top up accept?

Why is my cash request and the amount I received different?

How long does it take for a bank transfer to show on my balance?

My card payment is being declined and I've tried several times.

Why is it required to verify my identity?

For the identity check, what kind of documents do I need to have?

Do you only use Visa or do you have Mastercard too?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I get another card, what kind of fees am I looking at?

What type of fiat currencies do you support?

I need to close my account as soon as possible.

I don't recognize some transactions.  Is someone else using it?

I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.

When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM

Someone else made a Direct Debit transaction on my account

i tried to transfer cryptocurrency into my account but was denied

I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to get few more physical cards

How do I get refills to my card when I'm traveling?

Why hasn't my cash arrived from a deposited check?

Please tell my why I was charged a fee for using my card?

Why was my account assessed a fee for an ATM transaction?

I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?

Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?

How can I dispute a direct debit transaction?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible for me to give my daughter a second card for this account?

What is this extra fee that I got when I used my card to pay?

Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.

Do I get charged if I am receiving money?

There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

what amount of time does it take for a transfer to reflect and be available

Everything seems fine with my account, so why did it decline my payment?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge for sending out more cards?

To deliver to the US, how long will it take?

I did a transaction this morning and now I want to cancel it.

For the identity check, do I need any kind of documentation?

Do the disposable cards have restrictions?

Please tell me how I verify my identity.

How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want a new card

I was wondering if I could get a second card on this account? I would like my daughter to have one.

Can I use a different currency with my salary?

I see a transfer fee, but to my understand, that should have been free, what happened?

I want to know about your refund policy.

I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!

My card was declined but it shows as multiple charges?

It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want some extra physical cards.

How can I transfer money into my account?

Where are you getting your exchange rates from?

Is it possible to obtain both a Visa and a Mastercard from you?

what is the amount of disposable cards I can have?

My new card came in.  How do I activate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get a spare card?

I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?

How long should I have to wait before I see the transfer in my account?

I did a transfer to my account, but it hasn't shown up

A payment I made is for a wrong amount can you help me correct the mistake.

I'm being asked for a verification code. Where do I find it?

There are transactions that I don't recognize. What do I do if I think someone is using my card?

Where can I have a new bank card sent to China?

My ID verification hasn't gone through yet, but can I use my account anyway?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much does it cost for additional cards?

What could the reason be that my payment card was declined?

Is there a reason behind why my transfer did not work?

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

I paid with my card and was charged extra

Why was my withdrawal requested cancelled by the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to order an additional card

What should I do if I want to get another card for someone in my family?

Can you tell me why my transfer is failing and help resolve?

What is limit of disposable cards  I can make per day?

I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?

Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?

I've already sent the money out and still have not received money in my account.

I can't figure out how to unblock my pin number. Can you help me?

If I lost my phone, how can I stop someone from accessing my account through the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need another card for a member of my family. Is this possible? How soon can I get one?

If I wanted to change my PIN, how would I do that?

What is the maximum number of transactions that I can put on a disposable card?

A card payment on my account is shown as pending.

Your system is broken. My transfers keep failing, 5 times now.

Help!  The app says I took out cash but I didn't!

How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.

My cash transaction isn't showing on my account

how many virtual cards can i have, i want 8

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many cards can I have?

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

Please help, the atm swallowed my card, what do I do?

Would it be possible to open up an account for children?

Why was I charged for a cash withdrawal at the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I obtain a second card?

Please send my card as quickly as possible.

Is exchanging currencies one of your app services?

Can I have a tangible form of my virtual card.

I tried to withdraw $100 but only got $20. What happened?

What do I do to lock my phone after losing it so my account isn't accessed

Can I receive money in a different countries money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it free to send out more cards?

I was wondering if I could get a second card on this account? I would like my daughter to have one.

I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?

I did not have the right exchange rate applied to my situation of pulling out cash

Can you tell me how I would go about learning where my funds came from?

Can you explain more about why should I verify my identity?

There is unexpected money in my account.

I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need a new card.

Why is the purchase I made this morning still pending?

Where is my credit card that was to be mailed?

Why did the transfer fail when I attempted to do it earlier?

Why is my balance still the same after a cheque deposit?

I tried activating my plug-in and it didn't piece of work

I wanted to know why my transaction didn't go through.

I am seeing in the App a payment that its not mine

My statement is showing I was Charged a dollar and I am not sure why.

My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a spare card for this account please?

What is the procedure for me to get more cards on my account?

How can I move money from an account at another bank to this one?

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

I have lost my phone, what steps can I take to prevent someone using my account?

How can you assist me on topping up on bank transfers to my account?

do I need to verify my identity before I can use my card?

For what reason must I authenticate the top up?

i have been trying to add money with apple pay but it wont work, why?

Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.

How do I check security settings using the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get another card?

Is it possible to purchase more physical cards with my account?

How long will a transfer from China take? I need to transfer something from there.

What are the steps to activate the card, as it does not seem to work?

What's the card you sent me's tracking number?

How long do bank transfers take to clear

I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?

I want to take some funds from my other bank account and add them to this one.

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

Do I get a discount if I exchange currencies a lot?

Why hasn't my money transfer showed up yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get extra cards?

I found my old card. Can I link it back into the app?

Where's the money from my transfer from Europe?

help, I see money missing I didn't take out.

What's the limit for disposable virtual cards?

How long does transfer from the US take?

Is there always a charge when withdrawing money?

Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!

How can I get funds into my account from my American Express?

Is there restrictions on where I can use my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you send more than one card?

Can my daughter also have a card issued in her name, but linked to my account?

need to know if there is a maximum i can top up

I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?

I see an extra $1  charge on my statement, why is this?

What are the steps for  making a transfer for topping up?

I am wanting to refill my card, is there a charge?

I payed with the card and there was an extra fee?

How can I lookup the source for my available money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you charge for sending more cards?

I would like to give another card to my daughter, how can I proceed?

what are the exchange rates for foreign currency ATMs

It says pending status for my payment. Why?

I have received my statement but I do not see my refund, why is that?

I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.

I just got a card, how can I add it to the app?

Why did I get charged a fee for my card payment?

How do I know where the funds come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Would I have to pay anything if I need an additional card?

How many physical cards am I allowed to have?

I would like to close my account, as I'm not happy.

My identity verification is not working.

My card was stolen. What do I need to do?

The refund on my account hasn't shown up

As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.

I would like for someone to tell me which fiat currencies that your company supports.

There is a duplicate payment on my card. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like a second card.

How many physical cards am I allowed to have?

what is this extra charge for a withdrawal?

I would like to know how to transfer money into my account.

What does it cost to receive a SEPA transfer?

I made a deposit but it is not showing up in my balance.

Why hasn't the app verified my identity?

I want to use my card, how would I activate it?

I purchased something and already received it, why hasn't the money taken out?

Why did I have to pay extra because I paid with my card?

Why has my card been charged an extra pound?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will it cost me to get a second card?

Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.

How can I dispute a direct debit charge on my account?

I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.

I was trying to top up my account and it isn't working

How long is the wait for a money transfer to show up?

Tell me why my card payment would be reverted.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I need more than cards will I have to pay a fee to receive them?

Can I get a full list of instructions for identity checks?

I have my card now how do I activate it?

Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.

what is this charge i didnt do it what can i do

Why didn't my transfer to a beneficiary go through?

As far as courtries go which ones are supported?

Can i make several disposable cardsper day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'd like to order another card

What is the process to get a new card when your old one expires?

Is there a transaction limit for a disposable card?

I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?

What do I do if my payment was reverted?

This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.

I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

What is this extra fee while I was doing a transfer?

where can i located the auto top up function?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the price for an additional card?

What should I do if I want to get another card for someone in my family?

Why can't I buy cryptocurrency on the app?

Is my card actually working? It's the first time I tried using it

They is a payment I don't recognize on my statement.

Can I use my American Express card to add money into my account?

What are the steps I need to do if I have a stolen card?

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

I noticed a different charge while I was taking my money out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was wondering if I could get a second card on this account? I would like my daughter to have one.

What was I charged a fee for card payment?

What would II do if I wanted to activate my new card

How do I fix a payment that was reverted

Please help me.  I don't know my code to get into the app.

Where in the app do I go to make my new card show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I permitted to have a spare card?

I am interested in giving a second card to my daughter, how can I make this happen?

I was charged multiple times at the same location at the same time

I need to make a purchase online, where is my virtual card?

what are the reasons I have to proof my identity to you?

What are the disposable cards restrictions?

My top up card needs verification and I don't know how to do it

Why am I being asked to verify my identity?

What was the $1 charge for on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does it cost extra to send out more than one card?

What is the procedure for me to get more cards on my account?

My transfer failed, why did that happen?

There's a payment in the app I don't recognize.

I have lost my card! What is my next step?

I haven't received my virtual card yet, do yo know why?

There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.

Will there be extra charges regarding to adding money into my international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: May I order another card?

How many physical cards am I allowed to have?

I haven't received my virtual card yet!!

My billing address changed and I need to update my information.

I got charged for with a fee for paying with my card.

I sent some money but the intended recipient says it hasn't arrived

There must have been a mistake, why was I charged an extra pound?

Can money be exchanged from one currency to another?

how come when i got cash the exchange rate was different than it should be

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do if I want to get another card for someone in my family?

How can I change my old pin to a new one?

I did a transfer and I was charged a fee that shouldn't be there!

The top-up verification code is not visible.

I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives

I need to transfer something ASAP from China, how long will it take to post to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to give a second card from my account to my daughter?

Is it possible to purchase more physical cards with my account?

Please tell me why I am having problems transferring to a beneficiary.

What's the reason my new card hasn't come?

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

I tried to make a top-up and it was canceled, why is that?

I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many cards am I allowed?

Explain to me why a transfer would be declined.

I want to add funds to my account. What payment methods are accepted?

I'd rather not use my physical card, how can I get a virtual card?

I entered the pin incorrectly too many times and now it is blocked. Can you help?

I asked for $40 and I only received $20, what happened?

What steps do I need to take for the identity checking process?

Please explain to me the process of getting a virtual card.

How do I get started when I get my card?

I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to get some extra cards?

Will I be charged a fee for topping up using a European card?

Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.

The exchange rate for foreign ATM currency is wrong.

I don't see the transaction I made to a friend on my account.

I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is a new debit card free?

How many physical cards am I allowed to have?

How can I transfer money using my credit card?

What do I do if there is an electronic debit that is not correct?

Why do I have duplicate transactions for one purchase?

When I add money to my international card do you charge a fee to do so?

Your company is lame. Shut down all my account services right now.

I can't find the top-up card verification code.

I would like a  physical card sent to me.

My card didn't work at the ATM in Notting Hill.  Is my card working?

When do i get charged a fee for using the card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I order another card?

So much time has gone by, the pending status shouldn't still be there shouldn't it?

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

I won't be pleased unless I get a Mastercard.

What is this extra fee that I got when I used my card to pay?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to have a second card?

How many different cards can I have for my account?

I topped off my card is that something you will charge me for?

I wasn't applied the correct exchange rate when getting cash

Do you let me choose between Visa and Mastercard?

Can you tell me whats going on with my card it seems to be not working?

I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?

Where can I go to find out how to verify my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get another card

How long does it take to make an urgent transfer from China?

How long will the $1 charge show as pending?

I didnt get the correct exchange rate for getting cash

Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

When can I expect my new card to get here?

I have received my statement but I do not see my refund, why is that?

I tried and tried, but I could not complete my transfer. Tell me what is wrong.

Why is my withdrawl to cash still pending?

Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I receive more physical cards

Is it possible to purchase more physical cards with my account?

Why is there an extra charge of 1 dollar on my statement?

Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?

Why isn't the recipient seeing the transaction? I just sent the money.

I want to cancel my card. I think someone else is using it.

I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.

Are my contactless settings correct? I tried to use it today but it wasn't working.

I got an unexpected charge on my transfers. How can I correct this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm looking to get an additional card.

I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.

I moved to a new city and need to change my address

i don't see the top-up verification code anywhere

I do not think the pop up went through yet.

Someone might be using my card that is not me.

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i request more physical cards?

I would like to give another card to my daughter, how can I proceed?

I've been charged an extra £1 and I don't know why

I found the card that I thought I lost, and I would like to reactivate it.

Am I the only one who can top-up my account?

Should I be seeing a fee applied for my money transfer?

If I were to do a transfer, what is the rate for that?

What is the reason I couldn't do a transfer to a beneficiary?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I gonna be charged for sending out more cards?

I would like to give another card to my daughter, how can I proceed?

Are there any charges for European bank card for top up?

I purchased this item and would like a refund

Someone else used my card to withdraw cash from an ATM

I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?

I notice there's a pending payment on my card.

Is there a transaction limit for a disposable card?

Why do you need so much information about my identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to purchase more physical cards with my account?

Can my daughter also have a card issued in her name, but linked to my account?

The ATM gave me less cash than requested

Are there limits to businesses that will accept this card?

I cannot make a transfer to another account.

How would my friend be able to send me money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to give another card to my daughter, how can I proceed?

I would like to get a few more physical cards.

Could you help my figure out the exchange fee?

Can you assist me in acquiring a virtual card?

Unable to complete transfer, states 'declined'

Can I get a new card with new expiration date in China?

I recently deposited some money into my account, but it still isn't showing up. What's going on?

I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get another card?

How many physical cards am I allowed to have?

I haven't used my card all day but there is a payment showing in the app. Please cancel it!

Can you please explain why my transfer failed?

How would I be able to make changes to my personal details?

On what do you base your exchange rates?

How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.

Please show me how my friend can send me money.

When I tried to access my cash, I wasn't allowed!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many different cards can I have for my account?

How do I transfer money from one bank account to another?

I made a transaction to the wrong account!

I sent a transfer and it has been pending for awhile. How long will it stay pending?

I do not know what this cash withdrawal is

I did not receive the correct amount for the exchange rate.

If I get a transfer from Europe, how long until it is in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I order additional cards?

What is the procedure for me to get more cards on my account?

I couldn't transfer money to a beneficiery

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

I want to use my card. How do I activate it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How many physical cards am I allowed to have?

I would like to get a few more physical cards.

I recently reported my card as missing/lost, and I just found it. Can I still use it?

Can you tell me what the disposable cards are used for?

Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.

There is an extra small charge on my card! What do I do?

I got less cash than what I specified for through the ATM.

How can I set up Google Pay on my device?

How long does it take for the card to come?

I put money in my account a week ago but its still not there?? What happened to my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to get a few more physical cards.

What is the procedure for me to get more cards on my account?

Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

Can cash be used in physical locations to top up?

Can I have more than 2 disposable cards?

Will be Apple Watch be able to let me top up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my daughter also have a card issued in her name, but linked to my account?

What is the procedure for me to get more cards on my account?

Why was I charged twice for the same transaction?

what are the reasons I have to proof my identity to you?

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.

There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.

I am unsuccessfully trying to make a transfer can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is the procedure for me to get more cards on my account?

I tried to transfer some money and it hasn't done it yet - what's going on?

I bought something this morning and the payment is still pending

How long does it take to prove my identity?

A card payment on my account is shown as pending.

how do i get a refund for a direct debit payment i didn't make

In my statement, there was an extra €1 fee

There should be a cash withdrawal that I haven't seen yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a duplicate second card?

I am interested in giving a second card to my daughter, how can I make this happen?

I lost my phone and need help protecting it.

What are my bank details so I can do a transfer?

I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

I added money but my top-up wasn't processed by the app.

A withdrawal is showing that I don't recognize

My phone got stolen, how can I use the app?

Can I track the card that you sent me in the mail?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is your check-cashing policy?

I got a cheque that I want to top up with?

What can I do if my passcode won't work?

My balance was not updated after transferring money.

I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?

The machine only paid me a hundred when I wanted 20

There's a payment with my card that I definitely didn't create. I don't know anyone by that name.

Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you accept cash?

Can you tell me how I go about activating a new card?

When I received my cash; they had my exchange rate incorrect.

I don't understand where this charge came from.

Why didn't my transfer get to the recipient?

Will you guys charge me for topping up by transfer?

I am looking to get a Visa credit card, what must I do to achieve this?

What is the reason why the transfer shows as pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to use a cheque to top up my account?

I'd like to open an account for my kids can I do that?

What should I do if I have used all of my PIN tries?

Could you tell me what your exchange rates are?

My account seems a bit off and getting weird charges.

Can my daughter also have a card issued in her name, but linked to my account?

What is the way to go about getting a virtual card?

Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to top up using a cheque?

Can I reactivate my card? I reported it lost and found it this morning in my jacket.

I have kids and I'm curious at what age could they start to use your service.

I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.

Will I get charged for topping up with an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I use a check to top up?

Where can I check to see where the money in my account came from?

I bought something and received it, but the payment went back to my account. Is the seller okay?

would I need to pay extra for exchanging currencies?

I cannot tell what my top up currently is.

The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?

What's wrong with my card? The clerk at the grocery store said it was declined.

How do I dispute a direct debit transaction?

What do I do if I have exceeded all my PIN tries?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I write a cheque to top up?

Is there somewhere I can send a check to add to my account?

How do I find the top-up verification code?

Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.

I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!

Are there restrictions on new cards in China?

Can you walk me through how I can edit some of my personal information?

I need to cancel a transaction on my debit card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top up with cash?

I need to cancel a purchase that I made the other day.

When will I have access to my pin number?

tell me why I was charged more with my card?

Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.

I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.

Why was I charged an extra fee when using an ATM?

When will my deposit post to my account?

What fiat currencies are used for exchange?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I top up?

I need to deposit my virtual card, how do i do that.

Am I the only one who can top-up my account?

I do not need GBP, I need AUD, how do I convert it?

I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?

I lost my phone.  What do I do to block someone else from using my account?

Does my account have the option to hold multiple currencies?

How long does it take for a transfer to reach my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How dp i top up with a cheque ?

I want to deposit my check to top up my account

What do you do to transfer money to my account?

How much is the charge to top up via credit card?

I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?

Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.

My account seems a bit off and getting weird charges.

How do I receive a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are cheques accepted for a top up?

I need a hand here, I need to top up cash.

How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet

How old does my daughter have to be to open an account?

I'd like to open an account for my children. How can I do that?

i transfered and yet it is still pending

I want a backup second card. Is this possible?

How do I get refills to my card when I'm traveling?

I don't want this account anymore, how do I delete it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i have been trying to top up my account with a check but it won't work

Is there somewhere I can send a check to add to my account?

If I exchange currencies on a frequent basis can I receive a discount?

I want to close my account & I will never do business with you again.

Please explain to me how to know where my funds are from.

Are there any fees to get additional cards?

I am wondering about a transfer from a different country that doesn't show up yet?

What on earth is up with the exchange rate! This should have been a much higher amount of cash

My card is not able to be activated how do I get it to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I only top-up digitally? Or could I use cash?

How can I put more money into my account?

What do I need for activation of my card?

I need to close my account as soon as possible.

I have a transaction and would like to know if I it's cancelable?

I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.

Will be Apple Watch be able to let me top up?

Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.

I can still see money in my account after making a payment

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to use a cheque to pay.

How can I put more money into my account?

Do you know the process how to activate my card?

There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

When did I get a $1 extra fee on my statement?

Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending."

The service here is horrible, I want to delete my account.

I think the exchange rate for the cash I withdrew wasn't correct.

The exchange rate that was applied for an international purchase was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps for depositing cash into my account?

Will it cost extra to add money to an international card?

Are there any limits if I use these virtual cards?

What do I need to do in order to use my card I just got?

When will my transfer from the US get here?

I paid with card and I was charged a fee

For the identity check, what kind of documents do I need to have?

I bought something that I need a refund for.

The amount of cash I received did not match the amount I requested

Is there a way to order a virtual card on the website?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What apps can I use to top up my account?

Is it possible for me to top up with a cheque?

Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?

Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.

What are your exchange rates calculated from?

Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.

I bought something and want the money refunded can I get some help with that?

Can you tell me what i steps i should take since my card was stolen?

I've been waiting for 3 days, why is my withdrawal still pending?

I'm dissatisfied with the service and would like to terminate the account.

I am unhappy with an item I bought. How do I get a refund?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use a cheque to top up my account

Could you inform me as to why I have been charged a higher fee for doing banking abroad.

how long does it take to transfer money, my retailer is waiting

I don't need to transfer anymore and I want to cancel it.

Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.

I want to find out what happened to my new card?

If I want to send out more cards, do you charge extra for that?

How long do bank transfers usually take?

Why did you charge me for taking out cash?

I transferred money, why was charged for an extra fee?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How long before a check I send clears?

If I need to top up with cash where should I look?

The app is having trouble verifying my identity.

I'm interested in what your exchange rates are based on.

I've been waiting for a refund to show up and I don't see it on my statement yet.

How can I transfer some money into a foreign account?

Why can't I transfer to another account?

Why can I not do a transfer to a beneficiary?

The expiration of my card is near, how do I order a new card?

My exchange rate was wrong for an Item I bought!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you accept cheques for top ups?

Can you tell me where to find top up by cash deposit?

An item I bought had the wrong exchange rate applied.

Why is my identity verification process not working?

I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?

How do I get a refund for something I bought?

I need to find the card I received in the app.

What do I need to do to link my new card for my account?

What steps do I have to take to change my PIN?

How much extra will I be charged for exchanging foreign currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I cash deposit to top up my account

I want to do a cash deposit to top up. How do I do this?

My statement shows and extra 1$ that was charged to it and I would like to know why.

Do you have support for flat currencies?

There is a payment with my card which i definitely did not make by me .Never seen that it before.

In the exchange and holding, what fiat is allowed?

I need to urgently transfer something from China. How long will it approximately take?

How do I go about exchanging currencies with this app?

What do I do if someone used my card without my permission?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: No option to top up with a cheque ?

My account was charged a debit payment I don't recognize.

I really want a physical card. How do I get one?

Why did a transaction I made charge me $1?

Help me!  I don't know what my password is.

How do I know if my top-up went through?

Could you please help me figure out why the seller has not received their money after I sent it.

Soon my card will expire, how do I get a new one?

What does it mean when it says that I have a payment that is pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top up with a cheque?

why does it take so long to verify my id

I was declined when trying to withdrawal cash!

would a visa or mastercard be more suited to me?

How can I look at where my available cash is coming from?

What are the steps for changing my passcode?

I will not be able to verify my identity.

I am worried about fees for top up cards?

The company is no good, please terminate my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top up with cash

I can't find any option to top up with a cheque?

The card that I have isn't working. This is the physical card.

I tried to do a transfer but it didn't go through.

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.

When I got cash, the exchange rate applied was wrong.

How many active transactions can I make with a disposable card?

I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?

Do you have EUR currency available for me?

I have a payment that hasn't went through yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I mail in a check to top up?

What are eligible holding and exchange currencies?

Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!

My card expires very soon.  What is the cost and delivery time to get a new one?

My card will expire next month, will I need to order a new one?

What is the youngest age for an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I add money to my account with cash?

Is there an option to top up with a cheque?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.

What kind of businesses will take my card?

What fees are charged for a physical card?

I think the payment from my card was revereted

What are acceptable documents to prove my identity?

Please help me with the activation of the new card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where do I find how to top off with a check?

Is there an option to top up with a cheque?

ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!

If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.

I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.

I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.

How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

My app says I withdraw money from my account from an ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I top up my account with a cheque?

How can I put more money into my account?

Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .

What happens if my card payment is cancelled?

Please explain why my transfer attempt was declined. Thank you.

What is with the need to have all my ID information?

I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?

Are there any restrictions for the disposable cards that I need to be aware of?

Will you accept my salary if it's in another currency?

How can I find out where the funds are flow?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How would I top up with a cheque?

What types of top-up methods do you accept?

After inputting the wrong pin too many times, can you now help me unblock my pin?

Why was I charged a fee for debit or credit card payment?

If I need to cash foreign transfers, how does that work?

Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.

How long does it take for my physical card to be delivered.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wish to be able to top up with cash.

I would like to know how my friend would be able to send me money

Is there something that I can do since my phone was stolen yesterday?

Was my transaction reverted with my card?

Can my password be reset if I do not have it?

This is not right, I was told I could take out cash at the ATM for free?

I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use check to deposit?

Is it possible for me to top up with cash?

Why is verification for my identity needed?

I have a direct debit that I did not set up

I just deposited cash to my account and can't find it!

I want to close my account & I will never do business with you again.

Although I am not located in the UK area, may i still receive a card?

How long will it be to get this new card?

Can I use a transfer to receive my transfer?

Which card would I get, Visa or Mastercard?

How come my refund hasn't appeared on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I use a cheque to top up?

Can my daughter also have a card issued in her name, but linked to my account?

Why was my payment declined? I keep trying my card but it's not working.

I purchased something abroad and the incorrect exchange rate was applied.

Why is it saying I have a pending payment?

It appears my top-ups have been canceled.

Why didn't my friend's transaction arrive yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I wish to top up using a cheque.

how can i add money to my account if you don't accept cash

Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?

I can't get my Google Pay Top to work. Are there any issues on your end?

Why does a cash withdrawal show as pending?

I need to find the card I received in the app.

I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how can i add money to my account if you don't accept cash

I would like to know more about what a disposable virtual card is?

i dont recognise some of these transactions, i think someone has my card details

I am required to make several disposable cards every day.

What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.

Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.

I can't figure out how to unblock my pin number. Can you help me?

What steps should I take before my card expires?

I can't see a transfer to my account I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to deposit my check to top up my account

I would like to use cash to make a top-up?

I would like to get both Mastercard and Visa card from you if that's possible.

I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?

What should I do if my physical card isn't working?

I've been waiting ages and my PIN hasn't gotten here.

Can I use my account even though the identity verification has not passed yet?

I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.

Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: May I transfer a cheque into my account?

I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.

What do I need to do to cancel a transaction?

What does it mean when a cash withdrawal is pending?

My phone has been stolen.  How can I make sure no one uses my account from it?

I think the payment from my card was revereted

How much does it cost for a physical card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't find any option to top up with a cheque?

The wrong exchange rate was applied to me while pulling out cash.

I can't seem to use my card. Can you help?

Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.

Please tell me how I can receive a physical card

How do I know what the exchange rate will be when I make an exchange.

What kind of businesses will take my card?

I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?

I'm having difficulty verifying my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm trying to use a cheque to top up

Can you please explain how bank transfers work?

Will I be charged for a top off transfer?

Why is there a €1 charge on my statement?

Why would I be charged an extra fee while doing a transfer?

Which currencies can I use to add money?

what is the fee for a transfer into my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I deposit cash to top up?

Help, your app is showing a larger WD than I actually did earlier at an ATM.

My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?

I'm waiting for the ID verification to go through still, so is it too soon to use my account?

What process should I use to transfer money into my account?

I need to make several disposable cards per day.

The app is showing a direct debit transaction that I did not perform

I've made a bank transfer but the money doesn't seem to be in my account.

There was an extra charge when I used my card

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top up using cash?

Can you tell me where to find top up by cash deposit?

Can you provide me a disposable virtual card?

What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.

What kind of businesses will take my card?

Please tell me the steps to verify my identity.

how does my statement get updated so i know when a refund will reflect on my balance

Where in the app do I go to verify my identity?

How many different cards can I have for my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got a cheque that I want to top up with?

Is it possible for me to top up with a cheque?

I see a direct debit that I didn't authorize

Why does my statement have an extra fee?

What happened to the money that I deposited?

Could you please tell me how to activate my new card?

Can you tell me why I wasn't able to complete my transfer?

I looked at my statement and found a payment I and found a mistake.

I am sure I have plenty of money to transfer but my transfer is being declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do you top up with a cheque?

Where is the option to top up with a cheque?

Where can I check out the source of available funds in my account?

I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.

What does it mean if my payment is pending?

Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.

Help me create several temp cards every day.

I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?

My app shows a direct debit that isn't mine.

I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to do a cash deposit to top up. How do I do this?

Is there such thing as top up by cheque?

I have a payment that hasn't went through yet.

I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

What are the steps I need to take to cancel a transaction?

My topup got reverted. Please let me know if there is any issue in system.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I deposit a check?

There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

where do i go to transfer money from one account to this one

Why does the same transaction appear multiple times?

Can you provide information for freezing my card immediately?

app malfunctioning, does not know its me

Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.

Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to deposit a cheque into my account and it is not letting me.

Is there somewhere I can send a check to add to my account?

How much do I have to pay to accept an international transfer?

My pin needs unblocking, unblock it please?

Do you charge extra for exchanging currencies?

Do you have any card fees if I want to add money using an international card?

I need to move money to another beneficiary. Why is it not working?

I did not have the right exchange rate applied to my situation of pulling out cash

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I find top up by cash deposit?

I'm trying to verify my top up card, how do I do that?

Is it possible to use my apple watch for topping up?

I have another card from the U.S. Will you be able to accept that one?

What's the phone number to freeze a card?

Is my card actually working? It's the first time I tried using it

What is the Top up rate charge for using a card in the US?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top up by cheque?

It's been more than a week since I had a return charged to my card, why hasn't it showed up?

How long is the delivery time to the US?

Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.

How long does it take for me to get my pin

How can I tell where the money came from?

Where is my new card if I haven't received it yet?

i accidentally entered in my retailers information, what should i do next

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i get top up with cash deposit

We want to start a college fund for my daughter.

How will I know what the exchange rate is?

I don't understand why you want so much of my personal info.

I think my card payment was cancelled. What happened?

I have to make more then a few disposable cards per day.

If someone in a different country sends me money, do I have to pay a fee?

I would like to know how exchange rates are calculated when transferring funds.

Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I deposit cash?

do you offer refunds? i would like to return purchase.

There is a card payment that I'm not recognizing.

Is it possible to have an item refunded?

I bought an item that I was charged a different exchange rate for.

what cards can i use to add money to my account

You charged me more than once for the same transaction!

I tried to buy something online but my funds were transferred back to my account. What is happening?

Is there a way you can have money from a purchase I made refunded to my account.

What do I need to do to transfer money with my credit card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I be able to top up by cheque?

Is it possible for me to top up with cash?

I did a payment but it was reverted by the app

The expiration of my card is near, how do I order a new card?

The currency exchange for my purchase in foreign currency is incorrect.

Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.

What's going on? My card wont accept any transactions.

Do you offer disposable virtual cards too?

I noticed that there's a payment on my card that's pending.

How does a US resident go about acquiring a new card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can i use check to top up

How can I add physical money to my card?

The exchange rate from my card payment isn't right.

How come I can see an extra charge for my transfer?

Will I receive all the money sent to my account by SEPA transfer?

I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.

I was charged twice, when I didn't purchase anything twice.

Why has my money been returned back to my card.

Instruction: Given an online banking query, retrieve another query with the same intent