Question: Does my top up and apple pay work together?

I would like to use top-up with my Apple Pay.

What do I need to know about topping up?

Is it possible for a friend to personally send me a payment?

I thought I would have received my new card at this point.

What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.

After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?

I thought that transfers are free. Why was I charged an extra fee?

Can I get a Visa instead of a MasterCard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my Google Pay top up working for me? Did I do something wrong?

I may no longer need GBP, but instead I will need AUD, how can I go about making this change?

Why would my payment have been returned to my account?

Can I allow other people to top up my account?

Which credit card top-ups do you accept?

I've been charged an extra £1 and I don't know what it's for

I could not transfer funds to a beneficiary; is there a problem with your software?

I am looking to get a Visa credit card, what must I do to achieve this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got my American Express in Apple Pay, why is top up not working correctly?

I want to transfer a sum of money from another bank account I have into this one

I was wondering, Can I get my pay in another currency?

I would like to know why a withdraw I made for some cash shows up as pending.

I was declined when trying to withdrawal cash!

Why do some of my payments have fees?  I don't understand.

Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.

How can I move money from an account at another bank to this one?

I received the wrong amount of cash back

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i received my American Express in Apple pay, is there a reason why top up is not working?

I received my card, how do I get it to work in the app?

Why does my transfer keep failing? I've tried 5 times and they all failed.

Where can I find out how to transfer money into my account.

What are acceptable documents to prove my identity?

Where can I find out where my funds came from?

Is there a reason behind why my transfer did not work?

I enetered the wrong information, I need my account unblocked How do I do that?

There's a payment in the app I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: my google pay seems to be acting up.

Can I use American express with apple pay? Why does it make my top up not work?

Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?

I am not satisfied with your service.  Close my account.

There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?

How do I dispute a debit that I didn't make?

How long is the wait for a money transfer to show up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why top up is not working even if I got my American Express in Apple Bay?

How do I go about topping up with Google Pay?

I made a transfer recently but it has not changed on my dashboard.

How long do cheques take to post to your account?

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

Do I have to manually top-up my account each time or will it do it on its own?

It's been a week since you sent my card and I still don't have it.

How do I order a new card if my current one is about to expire?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What currencies does google pay top up accept?

Are there any limits if I use these virtual cards?

Can you tell me which cards and currencies are supported?

An ATM machine didn't give me back my card.

Is there a reason my top-up has not gone through?

why did my account decline a incoming transfer

What am I going to need in order to activate my card?

I have kids and I'm curious at what age could they start to use your service.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't use top up on Google Pay.

When exchanging, how much are the rates?

I was charged a fee for a transfer. Where did it come from?

Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?

What age do you have to be to open an account?

do you offer refunds? i would like to return purchase.

Why is it taking so long for a transfer to complete!

I need to make a transfer but it keeps getting declined I need Help!

A strange card payment, I do not recognize it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Google Pay won't let me top up.

Why does my statement have an extra fee?

I can't see a verification code anywhere

Why isn't my refund shown on my statement?

I need to exchange my GBP to AUD, how would I do this?

Can you tell me what I need to do to have my pin changed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My Google pay top up isn't working. Help.

Why are there additional fees for transfers?

Why is there a fee when I thought there would be no fees?

Is the 1 pound charge going to be reimbursed on my card?

Where should I look for my PIN number at?

Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.

I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?

After I transferred money the balance remained the same.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't see my Google Pay top up. Is it not working correctly?

How do I go about topping up with Google Pay?

I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

Is ordering a new card from China available?

I got a strange cash withdrawal in my statement

My card didn't go through.  It doesn't make sense.  You told me that everything was ok.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to top up from my Apple Watch, can I?

Unable to use my American Express with Apple Pay to top up my account

Why didn't the money I transferred into my account get added to my balance?

I cannot make a transfer to another account.

The exchange rate was not correct for the item I bought.

I need a second card on this account for my daughter.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get Top Up to work in Apple Pay?

Can you help me get Top Up to work in the Apple Pay function?

After inputting the wrong pin too many times, can you now help me unblock my pin?

What happens if a merchant doesn't accept  you payment?

How can I link my bank to my top up account?

Why is there a fee associated with card use?

There is a direct debit charge on my account that I don't recognize.

How long will a transfer be pending for?

What are the steps I need to do if I have a stolen card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go about topping up with Google Pay?

The exchange rate was different when I got cash

Still waiting for transfer to be completed.

what documents do i need to verify who i am

With my credit card i would like to transfer money.

Tell me why my card payment has been declined.

I want to know where my money comes from.

What is limit of disposable cards  I can make per day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I cannot get my google pay to work.

If I want to get an account for my daughter, can I do that?

how long does it take for a transfer from Europe to go through?

what is the age limit for opening a new account

What do I do now that I can't use this card?

My identity verification is not working.

Is there a reason for my top up to be cancelled?

My identity can't be verified for some reason

Instruction: Given an online banking query, retrieve another query with the same intent


Question: google pay top up did not work

I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?

I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?

I tired but an unable to activate my card.

I have a disposable virtual card. Is there a limit to how many times I can use it?

Can I get both a Visa and a Mastercard from you?

I had to pay one pound more than the set price!

I haven't received my card yet, how long does it normally take?

Why hasn't my transaction arrived to my friend yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get my Google Pay Top to work. Are there any issues on your end?

Can you please assist me in Apple Pay, in getting Top Up to work?

How long does it take for a cash withdrawal to show?

My transaction went through but I was charged a fee. Why?

what are you going to use my identification details for?

I think the rate that was applied to my purchase using foreign currency is wrong. Help!

What do I do now my credit card has been swallowed by the ATM?

Did a card payment that I made get cancelled?

The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could google pay and top up be together?

is it possible to top-up with google pay.

How long does it take transfers from Europe to complete?

What do I do when I get close to the expiration date of my card?

Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?

I made a card payment which is showing me pending.

THere is some cash that is showing up on my app.

Help!  What should I do?  My phone was stolen yesterday.

Tell me why my balance did not change when I tranferred cash.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My Google pay top up isn't working.

Google Pay isn't working. What is wrong?

How can I receive my salary with a different currency?

Can I still access the app even though my phone was stolen?

I'm confused as to why my transfer is still listed as pending on the website.

How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.

I have used all of my PIN tries. What should I do now?

Do you offer any discounts for someone who exchanges currencies frequently?

I want to add money automatically when I travel.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you show me how to top up with Google play?

Will be Apple Watch be able to let me top up?

What do you need for the identity verification

Tell me why my balance did not change when I tranferred cash.

I need to withdraw money. Where can I do that?

My Virtual card was rejected for a car rental. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i set up my apple pay watch to connect to my account

In regards to top-ups, can I do them via Google Pay?

I'd like to open an account for my kids can I do that?

How long will the $1 charge show as pending?

Will I be charged a fee to top up using a debit or credit card?

If my card payment isn't working what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I top up using my Apple Watch?

Why hasn't my refund appeared on my statement?

What should I do after I've moved and need to update my personal details?

The transfer I made isn't reflected in my balance

I did a transfer and was charged a fee that I shouldn't have been!

My payment is in the app but hasn't gone through yet

I need to cancel a transaction on my debit card.

how is it possible to add another card to account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i setup my apple pay

How can I get my Google pay top up to work?

Do I need to go to a physical bank to change my PIN?

The ATM cancelled a transaction on me when I was trying to get some cash out.

I made a cash withdrawal and it is still listed as a pending transaction.

My payment has an incorrect exchange rate.

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

help, I see money missing I didn't take out.

I am having trouble with the app recognizing me.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to top up my account. Can I do it with Google Pay?

Is it possible to use my apple watch for topping up?

How come I got to pay to get my money from the ATM?

Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?

I've obtained the card, how do I enable it on the app?

There is a duplicate charge on my account.

I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?

What is the extra fee that showed up on my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is there a way to do top up with apple pay

Is it possible for me to top up with Google Pay?

I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!

How many transactions can I make on my disposable card?

Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.

My cash received does not match what has been requested

I would like to transfer money into my account.

This is terrible, i want to delete my account

I've tried many times to make a payment, but it's not going through.  What's wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use google play as my primary app to Top up?

There are strange transactions on my account.  What should I do if I think someone stole my details?

How do I report a cash withdrawal that wasn't me?

Can you tell me why the transfer isn't showing up on my account?

I have a payment that has not gone through yet

I made a purchase but never expected to see a fee charged for the transaction.

I tried to get cash in the ATM but it was not approved

I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?

Do you have an auto-top function and how do I use it if so?

Which foreign currencies can I get transferred into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Top up is not working even though I have my AMEX in apple pay.

Will you charge an extra fee for top ups?

My refund has not shown up in my account.   Where is it?

I don't think the charges made when I had currency exchanged are right.

I need to add money to my account. Can I do so via bank transfer?

Why doesn't it work when I use American Express to try to add money to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my American Express card with Apple Pay?

Can I add funds directly from my Apple Watch?

How do I get a new card as your machine swallowed mine!

Why do I have a transaction showing multiple times?

why didnt a transfer to my account process

I require verification for my source of funds.

Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.

How do I make sure my transfer isn't goin to an unsupported merchant?

Why haven't I gotten a virtual card yet?

My bank app said that I got cash from an ATM, but that's a mistake.

I bought something while traveling, and the exchange rate was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does Google Pay offer a top up option?

I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?

If my card was lost or stolen can I re-link it?

Do you hold money and if so, what currencies do you accept?

How can I stop someone from using my card after I lost it yesterday.

There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?

I would like my money back for an item I purchased

Are there any charges for European bank card for top up?

Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?

How can I get my money that I didn't get from the ATM?

How can you assist me on topping up on bank transfers to my account?

Why couldn't I transfer to a beneficiairy?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top-up my google pay?

Is it possible to use my apple watch for topping up?

I use GBP for my salary deposits. Must I set this up somewhere?

I got an cancellation error when I was topping up.

Can my job deposit my wages directly into the account.

I need to make a transfer from Europe, how many days does this take?

What are the charges for recieving SEPA transfers?

The transfer was accepted but now it's stuck on pending. When will it go through?

I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: need help with google pay top up

My new card has not been delivered to my home yet. What is going on?

I was checking my statement and I think one of my card payments has reverted

I am unable to access my app due to forgetting my passcode.

Is getting my identity verified required before I can use my account?

I made a deposit and the balance hasn't been updated.

Although I transferred some money, it has not as of yet, arrived.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will be Apple Watch be able to let me top up?

Am I gonna be charged for sending out more cards?

What's taking so long for this payment to go through?

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

I got mugged yesterday and they took everything. I can't use the app, so I need some help.

I have one other credit card from the US. Do you take it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My google top-up pay is not going through

Tell me what the steps for the identity checks are

Why has my payment been declined? I paid by card.

I want to get rid of the account, and delete personal information .

Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.

I see a cash withdrawal in the app that I did not do.

My beneficiary didn't receive my transfer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I can't get google pay to work right.

I would like to know if I can top up with Google Pay.

Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.

I'd like to transfer funds using my credit card.

Why is my withdrawal from the ATM still showing as pending?

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

I have a duplicate payment on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps needed to top up with Apple Pay?

It looks like my top up didn't work.  Why?

I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?

Do I get any sort of discount on volume for a lot fo currency exchanges?

There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?

Is there a way for me to check my balance?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Apple watch top up help, please?

I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?

There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?

Can I still access the app even though my phone was stolen?

I am missing a refund amount on my account.

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

My salary is in GBP, do I need to exchange it before putting it into my account?

How do I go about transferring money into my bank account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?

I have received my American express in apple play, looks like top up has an issue, please help?

Whats the process of tranfering money into an account?

Are there fees for using an international card to top up?

I have left my card at my parents house. Can you send me a spare one please to use in the meantime?

Where can I find top up by cash deposit?

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

Is a tracking number available for the card that was just sent?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you please assist me in Apple Pay, in getting Top Up to work?

Can you help me get Top Up to work in the Apple Pay function?

I asked for more cash than what was received

How is my ATM deposit not available yet?

I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.

There seems to be an additional charge of £1 on my statement, what is the reason for this?

I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?

I was charged for a cash withdrawal, why?

How long does it take for deliver to the US?

Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you help me get Top Up to work in the Apple Pay function?

I tried to pay with my card and it didn't work

How do I use the app to exchange currencies?

Please send a new card; the ATM ate mine.

I made an online purchase and the order has not shown up. Give me my money back.

Can I use my virtual card to complete transactions for memberships?

What is the time frame for european transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to use my apple watch for topping up?

I am in desperate need to transfer funds from another account that i have into this one, how do i do that?

my card was frozen due to putting in the wrong pin too much.  how many tries do i have

Why have I been charged for pulling cash out of my own account?

How long will it take the money to appear in my account?

What do I need to know about topping up?

the transfer to an account wasn't allowed is there any other way for me to do it

What do I do if I already had a card with you guys?

In my app, a direct debit payment that I didn't do shows up.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to use Apple Pay?

A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount

Is there an extra charge to exchange different currencies?

What happens if the ATM doesn't give the right amount of money?

Can you show me where to link the new card?

What's the limit for disposable virtual cards?

Why was my exchange rate a different amount than usual?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why can't I get my top up to work in Apple Pay?

How long does transfer from the US take?

Why hasn't the money I transferred into my account shown up yet?

I just received a new card, where do I go to link it to my account?

Why didn't I receive the right amount of cash?

I have a disposable card, how many transactions can I make?

I thought I was going to receive more currency?

what is the leadtime for a new card to show up in the mail?

I punched in the wrong pin too many times and I'm locked out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top up my account with Google Pay?

I withdrew cash abroad and the exchange rate applied is wrong.

Why is my transfer appearing as "pending"?

I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?

When will I receive a transfer from europe?

Can my password be reset if I do not have it?

Can you tell me what the cash withdrawal is in my statement?

How can I find out about an extra fee on my statement?

What should I do if I think someone stole my details and used my information to make some transactions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to top up with Apple Pay?

Why is it taking so long for my pending transaction to post as cleared?

There is a strange charge on my debit statement

My rate is not right when I used my card in a different country's money.

I topped up but my money is not showing. Why is that?

I was charged twice, when I didn't purchase anything twice.

I topped up last night but don't have any funds, why not?

There is a duplicate payment on my card. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: top up google pay, is it possible?

I have received my American express in apple play, looks like top up has an issue, please help?

I don't understand why I'm being charged for using my card.

I'm trying to take money from my account but its not letting me. Help!

My transaction has not been received. When are you going to process it?

My Identity verification hasn't passed yet is it possible to use my account?

What is this direct debit in my statement?

There is a payment with my card which i definitely did not make by me .Never seen that it before.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i received my American Express in Apple pay, why is top up not working?

I have to make several disposable cards per day.

Why did the ATM take my card and keep it?

The amount of cash I requested to withdrawal did not match what I received when exchanged

A direct debit payment that I didn't authorise shows up in my app.

What do I do if my card is about to expire?

would a visa or mastercard be more suited to me?

Where can I find a list of descriptions the disposable cards have?

Help me use American Express to add money to the account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does Apple Watch support the topping-off of my account?

Why is top up not working for my apple pay app

According to the app, I got cash from an ATM but I haven't made any transactions.

Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?

can you top up your account automatically

I have a card that expires in the coming month, do I have to specifically ask for the updated card?

Why have I not received a virtual card yet?

Can I add money automatically to my account while traveling?

I need to check status as my friend hasn't got money I sent.

Where did this extra €1 fee on my statement come from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Unable to use my American Express with Apple Pay to top up my account

What should I do to top up using my Apple Watch?

Is it possible to transfer money to my credit card?

Why was my card charged when topping off my balance but it's not showing up in my wallet balance?

Will the duplicated payment be refunded?

What is the number of transactions I get with a disposable card?

I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?

How much do you charge for exchange rates?

I've been waiting ages and my PIN hasn't gotten here.

I made a bank transfer from my UK account today, but it's not showing.  Can you check status?

My cash transaction isn't showing on my receipt

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do I get top up to work for my card

I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?

My transfer to another account was not allowed. Why is that?

Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate

I need to know what flat currencies you support for holding and exchange.

I have to make several disposable cards per day.

How can I tell if my top-up has been cancelled?

How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can top ups be done from an apple watch.

My Apple Pay top up with my American Express card is not working? Please tell me why

If I top up by transfer, am I going to be charged?

I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?

This transfer incurred a fee that I don't think is right.

what are you going to use my identification details for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I need to top up, can I use google pay?

Not living in same place, need to change details

I put cash in my account, but I don't see it.

What is the reason my cash withdrawal is still pending?

My card doesn't work. I can't get cash out at an ATM

oh my god I lost my card! what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use google pay for topping -up

What kind of fee is there to top-up my account?

I tried activating my plug-in and it didn't piece of work

When will the money from a transfer be made available on my account?

I have foreign currency i would like to change how much will it cost me?

i'm not satisfied with the services and no longer want to be a customer

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my apple watch to top up?

Google Pay isn't working. What is wrong?

If my phone was stolen, do I need to do anything?

When the time is right will this automatically replenish my balance?

Do you know the reason why my card payment was declined?

I used foreign currency to buy something and I think the rate applied is incorrect.

What are the reasons why a card payment would be declined?

I haven't seen the cash yet from the cheque I deposited.

I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.

It looks like a payment I've made hasn't made it through yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Using Google Pay, can I top up?

I answered so many questions about my identity. Why do you need this info?

Why has transferring money resulted in a charge?

When are you going to transfer the money?

I don't recognize what this payment on my statement would be for.

I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.

Why was the exchange wrong for the item I purchased?

Will you please help me get my card back?

In my account I noticed my ATM withdrawal is still pending

This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i top up my google pay?

How can I get my Google pay top up to work?

If I exchange currency frequently, can I get a discounted rate?

You sent me a card and now I want to link it.

I want to get my hands on one of those virtual cards!

how long does it take to transfer money, my retailer is waiting

I am yet to receive the money in my account how long will this take?

Someone else used my card to withdraw cash from an ATM

How come my card payment is still pending?

how do I get my card to show in the app?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What services can I use to top up?

In regards to top-ups, can I do them via Google Pay?

I need several disposable cards made per day.

Can my account have different types of currency in it.

Why was I charged a fee on a cash withdrawal?

I have a transaction that shows multiple times.

Can my PIN changed remotely without visiting a bank?

Why was I charged a fee for withdrawing money?

I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I able to Top Up with Apply Pay?

Is EUR one of the currencies you deal with?

My morning transaction needs to be canceled.

I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?

I believe that someone is using my card without my knowledge!

My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?

Who do I talk to about the ATM swallowing my card?

How do I replace my card before it expires next month?

Can I track the card that you sent me in the mail?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can I top up an apple pay?

Why is my transfer appearing as "pending"?

Can you tell me how to get a disposable virtual card?

Where can I find the verification code for a top-up?

Please inform me how to get a new card as mine is about to expire.

am i able to receive my salary this way?

What is the estimated wait time on a US transfer into my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: where do I top up my google pay?

I will be traveling.  Can I add money automatically?

My money I had was gone and I could not get gas!

How long do you have to wait to see your virtual card your ordered?

What's the process for terminating an account?

How do I dispute a direct debit that I didn't do?

The app is showing mt withdrawals that aren't  mine.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is topping up with Apple Pay possible?

I need to get a card, but I live in the US.

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

I paid with card and I was charged a fee

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top up using my apple watch?

Does google play offer the service to Top up?

There is a direct debit patentp that I haven't authorized.

I didn't make these transactions. Is someone else using my card?

My card's expiration is approaching, how do I replace it.

How do I activate auto top-up when traveling?

Why has my account balance not changed after depositing a cheque?

I wanna revert a transaction i did this morning.

My salary comes in GBP can I change my options somewhere?

I should not have been charged a fee for cash withdrawal.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I get my Google pay top up to work?

top up for my american express card is not working

My card hasn't been working when I try to use it.

I have a cash withdrawal in my statement. Why is that?

Can I transfer money using a different currency?

Is there a few for exchanging foreign currencies?

Asked for $100 but only got $20. Why would this happen?

Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?

What do I do if I detect fraudulent use on my car?

My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My Apple Pay top up with my American Express card is not working? Please tell me why

Can I use American express with apple pay? Why does it make my top up not work?

Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.

What is the identity verification process?

I wondered if multiple currencies is okay?

My beneficiary didn't receive my transfer

I noticed a duplicate charge on my statement.

Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.

I would like to know if you use Visa or Mastercard.

Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I want to top up with my Apple Watch.

I have a fee showing from last time I used my card.

My Bank is in Europe, how long will the transfer take?

I need to refund my item, can you please help?

Can you tell me how to tell where my funds come from?

I need a second card, can I have more than one?

Do I need to go to an office to change my pin?

The card payment is declined.  Please inform me why.

I blocked my card by mistake, how do I unblock it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: top up for my american express card is not working

I got my American Express in Apple Pay, why is top up not working on my device?

I still have not received an answer as to why I was charged $1.00 in a transaction?

Why is there a charged fee for debit or credit card payment?

How long does it take to make an urgent transfer from China?

Am I allowed to get an account for my daughter?

There is a direct debit payment that I did not make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can apple pay handle top up exchanges?

Help me please, My Apple Pay American Express top up does not work.

My card rejected a cash withdrawal. Why?

What do I do if I see a transaction on my card that I don't recall making?

Are there any charges for topping up a US-issued card?

I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.

How does a US resident go about acquiring a new card?

My card hasn't been working when I try to use it.

How do I see my updated balance after I make a cheque or cash deposit?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?

I don't have the device I used to log onto the platform so I can't access it.

I've already sent the money out and still have not received money in my account.

how can i add money to my account if you don't accept cash

Tell me more about getting a virtual disposable card.

When will the money be made available in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I do if my Google pay top up isn't working?

Can I add funds directly from my Apple Watch?

i bought the wrong size and would like a refund

I tried to transfer some money and it hasn't done it yet - what's going on?

I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.

Help me order a new card that's going to be expired soon.

What are the fees for using a European bank card?

Why would a transfer to an account not be allowed?

I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.

Is it possible to hold money in multiple currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to know if I can top up with Google Pay.

I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?

What happens with the duplicate charge in my account?

I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?

My app is displaying a payment I didn't make

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I deposit money using Apple Pay?

Is it possible to top up with Google Pay?

I am seeing a direct debit I wasn't aware of.

I am inquiring about a $1 charge on my statement.

Why did you charge me for taking out cash?

I'm interested in learning more about product refunds.

Why would a transfer to a beneficiary not go through?

My card has not been delivered yet and its been a week since I ordered it, please help

How long will it take to transfer something to China urgently?

The cash I asked for still hasn't been received

If I want to select a new PIN what do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i have been trying to add money with apple pay but it wont work, why?

In regards to top-ups, can I do them via Google Pay?

I was unable to transfer money to a beneficiary.

When can I expect my transfer to reach my account?

How would my friend be able to send me money?

What is the process to create a disposable virtual card?

Tell me where I can find the auto top up feature and a little bit about it please.

Why are you charging me fees for using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I top up with Apple Pay?

Can I use my Apple watch to fill my gas tank?

Why was the payment on my card declined?

I would like to use one of my cards for a family member. Is that allowed?

I just initiated a transfer but I'd like to cancel it.

I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?

What is the highest amount of top ups I'm allowed?

I am not satisfied with your service.  Close my account.

Is there a reason behind why my transfer did not work?

Where do I go to get my new card linked?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I top up with my apple watch?

Is it possible to top up with Google Pay?

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.

How can I lookup the source for my available money?

Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

I might have been charged on my debit statement by fraud.

I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?

Please tell me how I verify my identity.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Google Pay isn't working. What is wrong?

I would like to use top-up with my Apple Pay.

If my card expires next month, will I need to order a new one?

My card isn't working at all. What happened?

My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.

Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

I was given the wrong exchange rate when getting cash

I am not seeing recent cash withdrawal on my account.

What are the steps to finishing up with this account?

Do I have to go into the bank to change my PIN?

What is the process for activating my card and using it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible to top up with Google Pay?

Apple pay is not accepting my American Express card, can you assist me with this problem?

I purchased this item and would like a refund

I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?

I want to add money to my card, what payments do you accept?

How long do cheques take to post to your account?

I can't seem to use my card. Can you help?

I only got $20 of the $100 that I attempted to withdraw.

I want to close my account. The service you provide is unsatisfactory to me.

How come the ATM won't give me my money?

It looks like someone besides me ordered something with my card, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Help me please, My Apple Pay American Express top up does not work.

How is my money transferred to the account

The payment on my card shows as pending.

What do I do if I can't get my card out of the ATM?

I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?

How come I got charged extra for withdrawing cash?

I think something went wrong, I didn't get the right amount.

Is there any way i get a disposable virtual card as well?

When can I expect the transfer to be complete?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got my American Express in Apple Pay, why is top up not working on my device?

In regards to top-ups, can I do them via Google Pay?

My credit card did not go through. Can you see if it has insufficient funds?

What currencies can be exchanged in the app?

Do I need to pay extra for exchanging currencies?

Explain to me why a transfer would be declined.

This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money

Do you charge extra for duplicate cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Google pay top up not working.

In regards to top-ups, can I do them via Google Pay?

How can I the person see my money transaction?

Will I be able to get both a visa and a mastercard?

Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.

Disaster, I've totally forgotten my passcode, can you help me?

Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?

Today I used my card at a restaurant and it was declined. Why?

Is there any reason why my card didn't work when I tried to top up?

I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?

My friend deposited $100 into my account, but it is not showing up!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use Apple Pay to top-up?

Why is top up not working if I use my American express with my apple pay?

How old do you need to be to use the banks services?

How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

should i contact customer support if i can't edit details

What do I do with my "decline" message on a transfer?

I believe my card has been compromised as there's a cash withdrawal I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is it possible to top-up with google pay.

Does google play offer the service to Top up?

Do I get to have one of those virtual cards I've heard about?

Will I be charged for topping up by transfer?

I believe there is a mistake because a payment I didn't make shows in my app.

Will the system automatically top up itself?

What is your shipping policies for cards?

Tell me the currencies that you support.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is top up not working if I use my American express with my apple pay?

I was wondering if you will take any fees in exchange for top ups?

The applied exchange rate is wrong for the cash I got abroad.

Why is there an extra fee on my statement?

Do I need to re-apply to order a new card when my old one's about to expire?

I was charged an extra fee for a card payment. I was unaware of these fees beforehand.

I just got a new card, and I want to know how to activate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi, I have an apple watch. How do I use it to top up my card?

I just sent money but the person I sent it to doesn't see it. What happened?

I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.

can you assist me in activating my card?

I can't figure out how to transfer money into my account.

I tried to use the ATM with foreign currency. The conversion rate applied was wrong.

Is there a reason why my card was declined when I attempted to withdraw money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is top-up possible with Apple Pay?

Apple pay is not accepting my American Express card, can you assist me with this problem?

What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?

In my app, a direct debit payment I didn't do shows in my app

I bought something while traveling, and the exchange rate was wrong.

how long does it take to transfer money, my retailer is waiting

I sent payment with EU transfer and they still haven't received it. How long does it take?

Can I set it up to add money every few days automatically while I am traveling?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Does google play offer the service to Top up?

Can I pay for my gas using my Apple watch?

What is the cause of the delay in applying my card payment to my account?

Transfers from the US how long will the wait be?

I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear?

There is a direct debit payment that I did not make.

Where is the option to top up with a cheque?

The currency exchange rate was wrong for a purchase I made.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what can I do if I got my American Express in Apple Bay but top up is not working?

How do I add an existing card to the app?

What can I do to make my physical card work?

i haven't received my order and want a refund

Could you explain your rules for ATM fees?

What are the fees imposed when I make a transaction?

There should be a cash withdrawal that I haven't seen yet.

Why do I see an extra €1 charge on my statement?

It looks like my top up didn't work.  Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I got my American Express in Apple Pay, why is top up not working in my country?

What is the process for unlocking the pin?

I should not have been charged a fee for cash withdrawal.

I just checked my statement and saw a $1 charge, why is it there?

What happened to my top-up? I think it was cancelled.

I got charged fees for withdrawing cash!

I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient

Can you give me the restrictions of the disposable cards?

How long before transferred money shows up?

I've been waiting since Friday, where is my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What should I do to top up using my Apple Watch?

There is a charge for an additional pound.

If I am running low on credit can I auto top up?

Do you charge a fee for topping up a card?

always exchanging currencies, do you offer a discount?

I have been charged two times for one transaction.

What steps do I need to take for the identity checking process?

what do I need to do if the ATM kept my card?

How are exchange rates calculated at this bank?

Help Me!  I lost my card.  What should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is there a way to top up using my Apple Watch?

Can Google Pay be used for top up, please help?

It's been a week since you sent my card and I still don't have it.

Help me. My transfer was declined. How could this happen?

Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.

Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use google pay to top up?

What forms of ID should I use for verification?

The balance hasn't changed yet after depositing a cheque with some money.

How many transactions can be made with a disposable card?

Why is the exchange rate on my card wrong?

Why am I being charged for getting cash?

How do I report my card as lost or stolen?

My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I top-up via Apple Pay?

I didn't make a payment at this business.

What should I do?  I topped off but the app reversed  it.

I made a bank transfer and the balance hasn't updated yet.

Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.

I tried to top up, but the funds show up as pending. I thought it was instant?

I requested money from the ATM and it didn't give me as much as I requested.

There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Google Pay Top up isn't working

Can I add funds directly from my Apple Watch?

Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?

I would like to alter my personal details.

There is a payment that I was charged two times for.

My new card came in.  How do I activate?

I am having trouble with the app recognizing me.

I have been charged a pound for something that appears on my statement

Can you unblock my account?  I entered the PIN wrong.

My transfer didn't arrive to the recipient

What is limit of disposable cards  I can make per day?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: is apple pay a top up service?

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

If my top-up didn't transfer, what went wrong?

Can I get a Visa or does it have to be something else.

A false direct debit payment is showing in my app

When will I get a virtual card? I haven't gotten one yet

i bought the wrong size and would like a refund

I found my card, how can I use it again?

I am looking to transfer some money from my other bank account into this one.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use American express with apple pay? Why does it make my top up not work?

Can I add funds directly from my Apple Watch?

I seem to be unable to make any transactions.

I no longer want this account, what should I do?

I lost my phone! Will my card still work?

phone is at a hotel, can i still use app

I think the exchange rate is wrong for my ATM withdrawal

I couldnt transfer money from my account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to activate Google Pay for top up?

Help, I don't know what the PIN is to my card?

Can you please tell me why I was charged an extra fee on my transfer?

This fee shouldn't be there after I paid with a card.

I didn't get the right amount of  cash because of the exchange rate.

I am still awaiting the money I put into my account this morning.

I just saw a fee on my account. When do these get charged?

What cash machines will let me change my PIN?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can Google Pay be used for top up, please help?

Apple pay is not accepting my American Express card, can you assist me with this problem?

I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?

I have a disposable virtual card. Is there a limit to how many times I can use it?

what is the age limit for opening a new account

I was doing a transfer and received a "decline" message.

I didn't get the all the cash i wanted from the atm

I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

Where am I able to get my PIN unblocked?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Apple pay is not accepting my American Express card, can you assist me with this problem?

My American express works with my apple pay, why is top up not working?

I would like to get an account for my child.

I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!

Why doesn't my card work for any transactions?

I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

I know there's an auto-top option but I can not locate it when I look?

Why do I have two charges It should only be one charge?

Can I use my account although my identity verification has yet to pass?

Does it cost anyting to get my own card?

The cash withdrawal I took seems to be off. The exchange rate is wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible for me to top up with Google Pay?

There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?

They is a payment I don't recognize on my statement.

How do I transfer money into my account?

My topup got reverted. Please let me know if there is any issue in system.

Why did I get charged a fee for my transfer?

I put my check in the bank, but I haven't gotten my cash yet?

Why wasn't my contactless accepted at the metro?

I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I top up using google pay?

The exchange rate applied is wrong for my international purchase.

Will you tell me how to exchange USD for GBP in the app?

My refund has not shown up in my account.   Where is it?

Do I have to top up in euros if I use a card, or can I use a different currency?

I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?

My card payment had the wrong exchange rate

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My American express works with my apple pay, why is top up not working?

Can I pay for my gas using my Apple watch?

I've been waiting for a refund to show up and I don't see it on my statement yet.

I don't recognize the direct debit payment from the app.

Does your app allow currency exchanges between USD and GBP?

My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.

I have an incorrect charge and would like a refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are top-ups allowed using Apple Pay?

In regards to top-ups, can I do them via Google Pay?

I have a canceled top-up and wanted to know about it.

There is a duplicate payment on my card. Why?

My rate is not right when I used my card in a different country's money.

I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?

Can you tell me why I can't make any transactions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my Apple watch to fill my gas tank?

Do I need to order a new card if mine is expiring?

Can I add money in intervals to my account?  I will be traveling.

I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?

I have been charged twice on my statement.

I did a cash deposit to my account, but I am not seeing it on my statement.

I am blocked now because I entered the wrong pin, need help.

Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is top up not working for my apple pay app

My credit card transaction was declined for a loan payment.  Can you tell me why?

I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.

Can I give a second card for this account to my daughter?

I tried to make a withdrawal from the ATM, but it was cancelled.

What is delivery speed to the United States?

HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have received my American express in apple play, looks like top up has an issue, please help?

Can I add funds directly from my Apple Watch?

I want to cancel my card. I think someone else is using it.

Is there a specific date i can have it delivered?

How long do I have to wait for my bank transfer to appear in my account?

What can I do if my passcode won't work?

Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?

Why did I get charged for withdrawing cash?

I used my card to make a payment a while ago and its still pending, Why is it taking so long?

I found the exchange rate for my cash withdrawal is wrong

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I pay for my gas using my Apple watch?

In regards to top-ups, can I do them via Google Pay?

How can I top up my account and which currency can I use?

Whats the maximum number of disposable cards that I can get?

There are transactions that I did not make on my account, I think someone has my information.

How many days do I have to wait for the transfer to reach my account?

How can I update my personal information after moving?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I add funds directly from my Apple Watch?

My new card is here, what's the process for activating it?

I just saw a fee on my account. When do these get charged?

Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?

A strange card payment, I do not recognize it.

Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.

My refund has not arrived, and I am unsure why. Who do I contact?

Can you tell me about why the account I have was charged an extra 1$

I have one of your cards, but I don't know how to link it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to use top-up with my Apple Pay.

In regards to top-ups, can I do them via Google Pay?

I was issued a card about a week ago. why hasn't it come in yet?

I entered a wrong PIN too many times. How can I fix this?

How long will a transfer from Europe take?

What are the benefits of a disposable card?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

I just pulled money out of the ATM and was charged a fee, WHy?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: In regards to top-ups, can I do them via Google Pay?

Is there a reason there's an extra fee on my statement?

Why was I charged a fee to transfer money?

My wallet is empty even though I topped it up an hour ago.

I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?

My card hasn't arrived yet. What do I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why isn't my google pay top up working?

Can I have money of different country of origin.

My phone got stolen, how can I use the app?

Why was the price higher when I paid with my card?

How long does it take for money to transfer as my balance hasn't been updated

I would like to edit my personal information .

My transfer was wrong, are you able to stop it before it goes through please?

I want a virtual card that is disposable

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why doesn't my Google pay top up work?

How many currencies can I have money in in my account?

When traveling, is it possible for it to add money at specific time intervals?

Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.

What is the highest amount of top ups I'm allowed?

is there something blocking me from making transfers

I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?

Why is the cash transaction still showing as not completed?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you assist on apple watch top ups?

Do I get to have one of those virtual cards I've heard about?

I have lost my card! What is my next step?

My account shows a direct debit charge that I have never seen before

My card is expiring so how fast can I get a new one and how much will it be?

Can I get a new pin number at any ATM using my card?

I found my card, how can I use it again?

I see a direct debit payment on my app that I did not do

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I do I top up from my Apple Watch?

What do I do if the machine rejects my card?

I have a cash withdrawal on my statement that I am unsure of.

I do not need GBP, I need AUD, how do I convert it?

Is there a top-up fee if you add money in USD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I top up with Google play?

I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!

Will the system automatically top up itself?

Is there a reason why my card was declined when I attempted to withdraw money?

Is it possible to get a new card in China?

It's only been a few weeks my my top-up got cancelled

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me the steps to verify my identity.

What is needed for identity verification?

I'm worried that my card has been compromised because I see a payment that I didn't make.

I haven't gotten my credit card in the mail.

If i want to change my pin number can I directly from an ATM?

There's something wrong on my bill. A transfer fee should never have been added.

Can I convert money into different currencies?

Can I have a second card issued to another family member?

Where can i find my top-up verification code?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my social security card as a form of identity?

What are the requirements to verify my identity?

What is the price for an additional card?

Why hasn't my money transfer shown up yet?

I was charged too many times for one transaction.

I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps of verifying an identity?

I don't understand why you want so much of my personal info.

How long will it be to get this new card?

I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?

What stipulations do disposable cards entail?

Can someone please help assist me by explaining to me why my pass-code is not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I prove who I am?

Where do I go to fill out the identity form?

I would like to know more about what a disposable virtual card is?

Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.

My card stopped working after multiple transactions. Why?

I am sure I have plenty of money to transfer but my transfer is being declined.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I verify my identity?

Is my card ready for use or does it need activated and if so how?

If my top-up didn't transfer, what went wrong?

How's the exchange rate looking right now?

What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.

I need to change my name, since i just got married

I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.

Can you help me get a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I verify my ID?

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

So my top-up failed, could you tell me why?

What do i do if the exchange rate was wrong for the item i bought overseas?

They used the wrong rate when I made a purchase with foreign currency.

How do I order a new card when my old one is ready to expire?

do i need to wait for my card before i get pin

I just topped up, and the app denied it.

What types of cards and money do you accept?

Why hasn't the transfer shown up in my account yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I go through the identity checks?

What do I need for the identity verification?

Help! I think someone has made a cash withdrawal with my card!

So, my transfer is showing as pending, when will it actually go through?

The wrong account was used during a transaction.

How much is the charge for a foreign currency exchange?

Is this open to residents of all countries?

How much more do you charge for currency exchange?

I went to do a transfer and it was declined.

If my card expires next month, will I need to order a new one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I prove I am me?

Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.

I tried to use my debit card, but the payment did not work.

Do I need to pay extra for exchanging currencies?

Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.

What do I do if there is a direct debit on my account that shouldn't be there?

I would like to get help from someone in your customer service department with assisting me with activating my card.

My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?

What, if any, is the limit  for auto top-up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What all is needed for the identity verification?

I need multiple cards per day, and they all have to be disposable.

I see a direct debit that isn't mine? How can I get my money back?

I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?

I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?

I had a payment reverted and would like to figure out why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I verify my identity?

I did not make this payment that I see in the App.

The card payment is declined.  Please inform me why.

What is needed for my daughter to open an account?

I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?

Why is my cash deposit not in my account?

Will I be charged for adding money by transfer?

Why didn't I receive all the cash I requested?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I get information on the identity checks?

Let me know what the steps for the identity checks are

I tried to do a transfer but I got a message that it was declined.

I'd like to get a refund for something I bought, is that possible?

I was charged a fee when withdrawing cash, can you explain why?

My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?

I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?

Should I be seeing a fee applied for my money transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I'm trying to verify my identity but can't figure out how, what do I do?

Hi! What documents can I use to verify my identity?

Why is verifaction required for my Identity?

Why did I only receive a partial amount of what I tried to withdraw?

There's an error in regards to the exchange rate for an item I bought.

Someone is making transactions on my account, I think they took my card information.

Can you please explain to me why there is an extra €1 fee in my statement?

I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please tell me how I verify my identity.

what documentation do I need for the identity check?

i tried to withdraw money but was told i didn't have funds

Why won't my transfer to another account work?

I'm in China and need a new card. Please help.

I need to know why a money transfer is available.

Tell me what I need to do to activate my card.

I can't seem to use my card. Can you help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can you tell me what I need to do for the identity check process?

Where do I go to fill out the identity form?

How low does the balance have to be before the system updates?

I was wondering why my card was declined

Why did you charge a fee when I withdrew from an ATM?

Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.

How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?

I see a direct debit that isn't mine? How can I get my money back?

Why am I being charged for transfers? Are they not free?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps to verify identity?

I'm not in the UK, but can I still get a card?

What are the various currencies and cards that you offer support for?

If my card payment isn't working what do I do?

Why am I being charge a fee when using an ATM?

Why haven't I seen the cash from the cheque I deposited yet?

When does my transfer from the US arrive in my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If I don't have all my documents can they still verify my identity?

What forms of ID do you need for identity verification?

what amount of time does it take for a transfer to reflect and be available

How do I make my card appear on the app?

How many disposable cards can I make in a day?

I have been charged for one thing two times.

Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.

I recently transferred money to my account when will it show up?

I purchases several items today. Why are they still showing pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps for identity checks?

What is needed for identity verification?

Why was I charged this extra fee while doing a transfer?

how do i get into my account and edit my details

Why am I still not able to see the money I deposited a week ago? This is urgent!!

I topped up and now my money is not there anymore! What happened to it?

Why are you charging me for ATM withdrawal? It has always been free before.

I deposited cash into my account, why do I not see it?

Why was I charged twice for the same transaction?

I went to do a transfer and it was declined.

Why hasn't my balance been updated from the check deposit I made?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can you assist on verifying my identity?

Let me know what the steps for the identity checks are

I found my card in my jacket this morning, so can I reactivate it?

I can't log into my account because I lost my password

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

Will you be adding more currencies in the future?

My phone is at the hotel.  How can I use the app?

Who can purchase a disposable virtual card?

Someone else might be using my card without my permission.

Can you tell me why I was charged to withdraw cash?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What forms of ID do you need for identity verification?

What documents are required for proof of identity?

Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?

Someone else might be using my card without my permission.

I can't see a refund for a return I completed recently.

Please tell me how disposable virtual cards work?

Why was I unable to finish this transfer?

My app shows a money withdrawal that I did not do.

Yesterday I topped up my card. Why didn't it complete as it still pending?

what currencies can i use to add money to my account

Is it really necessary to verify my Identity?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What has to be done to verify my identity?

I was told to verify my identity, how do I do that?

I need help reapplying my top-up. It seems it isn't working.

Unable to complete transfer, states 'declined'

Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.

Why is my refund missing in my statement?

Why is the transfer still pending?  Can I do something?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need any kind of proof for the identity check?

What documents do I need for the identity check?

If I were to do a transfer, what is the rate for that?

Everything seems fine with my account, so why did it decline my payment?

My phone was stolen yesterday, can you help me with this?

My card doesn't work. I can't get cash out at an ATM

How long before transferred money shows up?

How many transactions can be made with a disposable card?

My cash withdrawal shows as pending still.

Why would I receive an error that my transfer isn't possible when I've done it before?

Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are acceptable documents to prove my identity?

Can I transfer money to my account with the app?

What is the charge for paying with my card?

I have been charged two times for one transaction.

What can I do about a direct debit transaction on my card that I didn't make?

Will I receive all the money sent to my account by SEPA transfer?

Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do i change my identity?

Let me know what the steps for the identity checks are

My new card isn't in my app, how do I get it in there?

After depositing a cheque my balance did not change.

I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.

do you have a fee for receiving a SEPA transfer?

Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?

I withdrew cash abroad and the exchange rate applied is wrong.

At what cash machines can I change my PIN?

Are there downsides to using a disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What documents do I need to get together to verify my identity?

I sent a payment, but the person I sent it to says they don't have it

I topped up recently and saw the money go through, but now it's just gone? What's going on

I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service

My new card is here, what's the process for activating it?

Whats the maximum number of disposable cards that I can get?

I have been waiting for my top-up to complete and it still hasn't gone through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What documents do you need to verify my identity?

What am I going to need in order to verify my identity?

I just got my new card, how do I activate it?

What do I do if someone used my card without my permission?

Can my account be topped up by my friends?

I sent money to someone but they haven't gotten it, what's going on?

I have a top up card. Where is the verification code?

I have a transaction showing up multiple times.

I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.

Would I be charged any fees if I added money to my account using an international card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why do I need to show ID

Can you tell me what i need for the identity check?

I made a card payment which is showing me pending.

The app is saying I made a withdrawl but I didn't.

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

The exchange rate was not correct for the item I bought.

What do I need to see my source of money?

The exchange rate was wrong in the foreign country I got cash in.

I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the requirements to verify my identity?

im worried about fraud how do you protect my account

I was wondering if I could get a second card on this account? I would like my daughter to have one.

How come a fee was charged when I tranferred money

Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.

When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?

I entered in the wrong PIN.  Please help me unlock my account.

My account is locked because I used the wrong pin too many times.  Please help.p

Are there any fees when exchanging to foreign currencies?

Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what documents do i need to verify who i am

What documents are required for proof of identity?

I believe that a card payment I made was cancelled.

I would like help to revert a transaction I did this morning

Will there be a cost if I exchange currency?

Why isn't my cash deposit showing up in my account?

Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.

I can't find the money I just added to my account.

There is a payment showing as pending and hasn't posted for a few days.  When will it post?

How do I link the new card that I just got from you guys?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where can I go to find out how to verify my identity?

I need to verify my identity. How do I do that?

How many digits identify the top-up verification code?

How long will it be to get this new card?

What was the extra charge for withdrawing money?

Why is there a pending hold on one pound on my statement?

My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

Do you know why my card payment has been declined?

I would like to know what your exchange rates are.

I need a new card, my old card is expiring.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you demand for identity verification?

For the identity check, what kind of documents do I need to have?

My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.

I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?

Is there a specific date i can have it delivered?

Can I use my American Express card with Apple Pay?

My cash withdrawal shows as pending still.

I think I was charged a different exchange rate than what was posted at the time.

Who should I talk to or go to resolve a duplicate charge on my statement?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I fill out the identity check?

I was told to verify my identity, how do I do that?

I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.

Can I possibly change my currency to another?

What does it mean if it says that my payment is pending?

I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?

how long does it take to transfer money, my retailer is waiting

How can I get a disposable virtual card?

My card payment has not been withdrawn from my account

I did not get the right exchange rate while getting my cash out.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do you require to verify someone's identity?

I'm not sure how to complete the identity checks process.

I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?

why have I got a pending transfer? I'm confused!!

There is a direct debit that I didn't set up, what should I do?

My transfer is stuck pending? How do we fix it to it goes through?

I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which documents do I need for this identity check?

What documents do I need for the identity check?

If I ordered my new card last week, how much longer should I wait to receive it?

Are there specific ATM's that I can draw money from?

I an not sure but it looks as if a card payment I made was cancelled.

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?

I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What forms of ID should I use for verification?

Can I get a full list of instructions for identity checks?

Is there a fee for making a payment? If so, let me know why.

I want to use my American Express for adding money into my account.

I have not received my card and it's been a week, what do I do?

I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?

I can't use my card because it is not working.

where can i located the auto top up function?

Do you offer account services for children and teens?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I complete the ID check?

what documentation do I need for the identity check?

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

What is the price for an additional card?

What's the procedure for canceling a purchase?

I am seeing a direct debit I wasn't aware of.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I perform identity checks?

What documentation is needed for the identity check?

So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?

When exchanging, how much are the rates?

I need a second card, can I have more than one?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have to verify my identity. What do I need to do?

How much transactions do I get with a disposable card?

Someone has taken my phone from my hotel room!

My cash withdrawal isnt showing on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hi! What documents can I use to verify my identity?

What documents do I need to validate my identity?

Why is there a direct debit payment on my statement that I didn't do?

How many transactions can I make on my disposable card?

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

My app says I made a withdrawal, but I didn't.

Instruction: Given an online banking query, retrieve another query with the same intent