Question: Why do I see a fee when I do a transfer?

Are transfers not free? I didn't know I would be charged for transfers.

I'm having a hard time proving my identity.

What is the process for activating my card and using it?

I have foreign currency i would like to change how much will it cost me?

There is a direct debit fee in the App that I didn't do.

Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.

I haven't received my virtual card yet!!

How much is it to use my US debit or credit card to top up?

Do the disposable cards have restrictions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transaction went through but I was charged a fee. Why?

Please explain the fee on a transfer I made.

how many virtual cards can i have, i want 8

How can I check on the status of my new card?

Can I check my recent refund in my statement?

How do I order a disposable virtual card?

I have never been charged a card payment fee before. Why did this change?

I see a payment on my statement for  a place I didn't make a purchase at.

I recently deposited some money into my account, but it still isn't showing up. What's going on?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

Am I able to cancel a transfer I just made

Who do I make a check out to if I want to top off my account?

I made a payment with my card and it hasn't changed. How long do you think this will take?

Why would I receive an error that my transfer isn't possible when I've done it before?

Are there downsides to using a disposable virtual cards?

Last week I put a cash deposit into my account and it is still isn't there.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please explain the fee on a transfer I made.

What is this extra fee while I was doing a transfer?

Why, when paying with the card, was I charged an extra fee?

Can this app be used to exchange currencies?

I think I was charged by mistake on my debit statement.

Why haven't I seen the cash from the cheque I deposited yet?

I got cash abroad and need to check the exchange rate

My topup got reverted. Please let me know if there is any issue in system.

What are the charges for recieving SEPA transfers?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged a fee for a transfer.

Hey I thought transfers were free.  Why are you charging me?

Am I able to get a refund for a purchase?

Do I need to set a limit on auto top-up?

What may be the reason that my transfer did not go through?

What could the reason be that my payment card was declined?

Where can I see where my funds came from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

Why isn't my refund showing up in my statement?

If I don't live in the UK, can I get a card?

I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?

How long am I to wait before the transfer gets to my account?

Please tell me why I would have to pay a fee for a recent payment. Thanks.

Visa and MasterCard, can I get them both?

I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: why is there a fee for the transfer I made?

I sent a payment but it isn't showing up in the app

I did a cash deposit to my account but it doesn't show up

After depositing a cheque my balance did not change.

Will I be charged for topping up by transfer?

Your exchange rates are coming from where?

I bought something and received it, but the payment went back to my account. Is the seller okay?

My transfer is stuck pending? How do we fix it to it goes through?

How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why are you charging me a transfer fee?

Why did you charge me a fee when I made a transfer?

What if I need to use GBP instead of USD?

I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.

I tried to make a transfer and it failed.

I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.

The exchange rate is incorrect for my payment.

Is it possible to have more than one disposable card?

What are the reasons to be charged a fee on card payments?

What are age requirements for opening an account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How much do I have to pay if I want to transfer money?

I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

Please explain why my transfer attempt was declined. Thank you.

Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!

Can you please tell me why I cant get money from the ATM?

Why is it taking so long for a transfer to complete!

There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?

A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?

Help! I made a transfer in error and need to cancel it before it's complete!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I found a transfer fee - is that correct?

I don't think I was supposed to be charged so much.

Bank transfer to account did not show up, please help?

There's an unauthorized direct debit in my app.

Can you let me know why my cash withdrawal is still pending?

I still want to use my account but haven't verified is that OK?

I was charged a fee when buying stuff with my card.

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a transfer and was charged a fee that I shouldn't have been!

When I got cash the exchange rate was wrong

why does my statement contain an extra fee?

How can I close my account, I don't want it.

In the app, I see a withdrawal I didn't make.

Your machine took my card. How do I get it back?

Can I have another card in addition to my first one?

What is the virtual card and how can i get one?

The cash deposit I made this morning has not been credited to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?

Why would I be charged an extra fee while doing a transfer?

Why is my friend not getting a transaction arrival yet?

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

Why was my exchange rate a different amount than usual?

I don't see my card anywhere in the app.

I am inquiring about your auto top up feature.

Why haven't I been given a virtual card yet?

I look but I see no virtual card. Why is that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged a fee for the transfer, but can you tell me why?

I shouldn't be charged any fee for transferring .

Please help, the atm swallowed my card, what do I do?

I was unable to transfer to another account.

Is the closest ATM to me within 2 miles?

Will I be sent a new card before mine expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I shouldn't be charged any fee for transferring .

I thought that transfers are free. Why was I charged an extra fee?

My top-up has been reverted and I would like to know why.

How long will it take for my money to be deposited?

I'm worried my card might be lost in the mail? How long does it usually take to arrive?

How do I find out how or where this transaction on my account came from?

I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?

Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?

Will my other US credit card be accepted?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought you guys offered free transfers. Why was I charged?

I thought that transfers are free. Why was I charged an extra fee?

What should I do if my phone is lost or stolen?

How long will it take the money to appear in my account?

How long does it take in Europe to do a transfer?

I am wanting to refill my card, is there a charge?

If my cash withdrawal is still not showing, is something wrong?

Is it possible to get a Visa and Mastercard from you?

What do I need to know about topping up?

What was the cause for my card to be declined?

What is this card payment, I do not recognize it.

What are all the fiat currencies that are supported for both exchange and holding?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: After reviewing my charges, I see I was charged a fee for a transfer I did, why?

What is this extra fee while I was doing a transfer?

Why am I being charged to withdrawal money?

I believe my card has been compromised because of a strange withdrawal

I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

Can I withdraw money from another bank and transfer it into my empty account?

What are the steps I should take to recover my swallowed card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

What is this extra fee while I was doing a transfer?

I don't have my card in 1 week.  Should I be worried?

What should I do to top up using my Apple Watch?

Why has another fee been placed on my statement?

Can you give me the restrictions of the disposable cards?

How long do cheques take to post to your account?

Do I need to go to a physical bank to change my PIN?

Can you tell me the names of the fiat currencies that I can use at your institution?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.

I thought that transfers are free. Why was I charged an extra fee?

I made a cash deposit, but it hasn't shown up in my balance yet.

I don't know my PIN, how can I find that out?

I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?

What to do if my card has been used without my permission?

When will the money from a transfer be made available on my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?

Why has transferring money resulted in a charge?

Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.

Are extra charges added for sending out additional cards?

I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?

Is there anything to do because my phone was stolen?

I am looking to get a Visa credit card, what must I do to achieve this?

I want to know how to transfer money with my credit card

Will you be adding more currencies in the future?

How can I tell if someone else is using my card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?

Why is there a fee on my money transfer?

How come I got blocked for entering wrong pins?

I don't know what this Direct Debit payment on my account is for.

What's the process for topping up my card?

Is there any way i get a disposable virtual card as well?

What age do you have to be to open an account?

Card refund is not showing up in my statement.

Any extra charges for exchanging currencies?

When exchanging, how much are the rates?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did I get charged for a transfer?

Why is there a fee on my money transfer?

Can i receive transfers from my employer to this account?

what are the exchange rates for getting cash

Why wasn't my payment accepted by the app

I would like to have a physical card to carry around and use. How can I get one?

Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why has transferring money resulted in a charge?

I see a transfer fee, but to my understand, that should have been free, what happened?

How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

What are the additional charges for a SWIFT transfer?

Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?

Will the transfer show up in my account soon?

There's a direct debit payment that I don't recognize.

What currencies and cards do you support?

Is it possible to change my pin if i am out of the country?

How long does a transfer transaction take?

Is there an additional cost to exchange currencies?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did it cost money to transfer funds?

Why were there additional charges when I transferred funds?

Someone else might be using my card without my permission.

Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

I do not have the information to verify my identify.

I put some money in my account the other day but now its gone? Why is this?

I would like to reactivate my card that I previously reported lost. I located the card this morning.

I am inquiring about your auto top up feature.

My accounts been charged a payment for something I didn't make.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was I charged this extra fee while doing a transfer?

I made a transfer and was charged extra. Why?

Out of the blue, my card stopped working.

Why am I charged to get money from the ATM?

Why wouldn't my contactless work for the metro?

I can't seem to figure out why my transfers are getting declined.

Is it possible for me to give my daughter a second card for this account?

What are the reasons why a card payment would be declined?

There is a debit transaction on my statement that I did not make

How do I get a new card when my old one expires?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?

Could you inform me as to why I have been charged a higher fee for doing banking abroad.

My cash deposit from a week ago is still not in my account. Can you help me please?

When I tried to transfer funds to my friend today I was unable to do so, why?

Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!

How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...

I bought some things in the morning but the payment shows as pending

Are there restrictions on disposable virtual cards?

Why hasn't the transaction I did to my friend arrived yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: who charged my card

I usually don't get charged for transfers, why was I this month?

The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why

Do I need to go to an office to change my pin?

My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was informed that transfers were free. I noticed I have a fee but why?

Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.

I heard you have an auto-top up option, where do I find that?

The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?

Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.

A strange card payment, I do not recognize it.

I did a card payment but its status is still coming as pending. Please check and inform when it would complete.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?

What is this extra fee while I was doing a transfer?

What does it mean if my payment has been reverted?

Why hasn't the transaction I did arrive yet?

The exchange rate applied was incorrect when I was traveling outside the country.

What do I do if I can't get my card out of the ATM?

Will you accept my salary if it's in another currency?

I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

What are eligible holding and exchange currencies?

I don't recognize this debit transaction in my billing statement?

Is it possible to get a new card in China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought that transfers are free. Why was I charged an extra fee?

I blocked my card by mistake, how do I unblock it?

I tried entering my pin several times incorrectly. Why isn't my pin working?

I see money go out that I didn't withdraw.

I made a mistake on the last transfer I made, who must I speak with to cancel?

How can I top up my account with a cheque?

In my statement, there was an extra €1 fee

What can I do if my card still hasn't arrived after 2 weeks?

I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.

The wrong exchange rate was used for my cash withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer and was charged extra. Why?

I usually don't get charged for transfers, why was I this month?

What do I do if I detect fraudulent use on my car?

Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?

When exchanging, how much are the rates?

Why am i being double charged for something?

Why are my withdrawals suddenly being declined?

The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why would I be charged an extra fee while doing a transfer?

Can I use my card to withdraw from my account?

I lost my phone.  What do I do to block someone else from using my account?

There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.

How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.

My card is not able to be activated how do I get it to work?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I don't think I was supposed to be charged so much.

I wanted to withdraw $100 from the ATM but I only got $20

What is the cause of the delay in applying my card payment to my account?

My transfer says pending. What does that mean?

How long will a transfer from China take? I need to transfer something from there.

I have my card here with me and someone has just made a withdrawal for 500. Please help!

I tired to get cash in the ATM but it was cancelled

Does this app allow currencies to be exchanged?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What is this extra fee while I was doing a transfer?

Why would my transfer result in a decline message?

If I want to topup by card, how do I do it?

Why did I get declined when trying to get cash?

Why do you need so much information about me

I got my card now, how do I make it show up in the app?

I got a transfer fail message, but no explanation of why-- what happened?

i dont recognise some of these transactions, i think someone has my card details

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Extra charge during transfer

Can you please tell me why I was charged an extra fee on my transfer?

Is American Express supported for adding funds?

How do I go forth on holding money in multiple currencies?

If I wanted to change my PIN, how would I do that?

hello I have lost my phone and I'm worried someone's going to steal money from me

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why is there a fee on my money transfer?

Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.

When I'm traveling is it possible to add money automatically at certain time points?

I am in desperate need to transfer funds from another account that i have into this one, how do i do that?

Where is the top-up verification code located?

My purchases from this morning still have pending payments.

What is the fee for topping up a US card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I think I have an extra transfer charge.

Why have I been charged a fee for transferring money?

I do not feel comfortable verifying my identity.

I am interested in changing my personal details.

Which locations can I withdraw money from?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I thought transfers were free, why was I charged?

I see a transfer fee, but to my understand, that should have been free, what happened?

Are you able to guide me to my card's location?

I have a card that expires in the coming month, do I have to specifically ask for the updated card?

Can I transfer money using a different currency?

Can I allow other people to top up my account?

I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

I was charged extra. Was the exchange rate for my payment last Saturday wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I usually don't get charged for transfers, why was I this month?

How come I can see an extra charge for my transfer?

I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.

Why has my card payment not yet been applied to my account?

While doing a transfer, it says declined.

Why did I get charged a fee, I thought it was free?

If I exchange currencies on a regular basis, is there a discount?

Is this card available to United States Residents?

There are automatic debits on my account that I did not make.

How do I transfer funds if I am paid in GBP?

I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How come I can see an extra charge for my transfer?

Why have I been charged a fee for transferring money?

I have used all of my PIN tries. What should I do now?

Transfer unable to be completed, states 'declined'

An item I bought had the wrong exchange rate applied.

They is a payment I don't recognize on my statement.

I recently transferred some cash, but the balance has not changed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why did you charge me a fee when I made a transfer?

I will be traveling and want money to be added automatically in certain intervals. Is this possible?

I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?

Do you offer account services for children and teens?

Can someone assist me with activating my card?

I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

I see a reverted payment on my account. Why has this happened?

I would like to edit my personal information .

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I charged a fee to transfer funds?

I've been waiting a while for my card, is there a way to know when it will arrive?

lost my phone, what is account security?

Are there fees for adding money with an International card?

I have been charged two times for one transaction.

Why am I seeing a direct debit thats not mine?

Help Me!  I lost my card.  What should I do?

My money is all gone. What ways are okay to add money to my account?

How do I order a disposable virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Where did my extra fee for the transfer come from?

Why am I seeing a fee for transferring money?

I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.

How do I get a refund for an item I bought?

Why is a transfer I did recently still processing?

I did not make a cash withdrawal that is on my statement

I was charged twice for a few things this week when I only bought one. What do I do?

Are there restrictions to transfers to certain accounts?

My ID verification hasn't gone through yet, but can I use my account anyway?

I have a payment I didnt make on my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was charged a fee when I transferred my funds, why?

When I was abroad the exchange rate for me was wrong.

Can you help me with my card, I think it's broke.

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

Is there an age limit to when my child can use these services?

There's a possibility that my card was compromised.

I still haven't gotten my new card.  When will it get here?

I'm having problems with ID verification

I've been waiting for a refund to show up and I don't see it on my statement yet.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I did a transfer and was charged a fee that should not have been charged!

I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

How do I replace my card before it expires next month?

Why is my friend not getting a transaction arrival yet?

Why didn't I receive all the cash I requested?

Is there any way I can get more physical cards to use with my account?

I no longer have my phone with the app, what should I do?

Can I see the source of my available money?

Why was I not able to get cash from the ATM?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why have I been charged a fee for transferring money?

Are transfers not free? I didn't know I would be charged for transfers.

I wasn't able to use my top up card because the money I put on there wasn't there anymore

I put money in my account a week ago but its still not there, what is happening?

I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.

I'd like to make a SEPA transfer to my account, but will I be charged?

I'm still waiting for my card that was issued a week ago. What should I do?

Waiting for the cash I deposited this morning still

What do I need for the verification check?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I had an unexpected fee

Hey I thought transfers were free.  Why are you charging me?

My new card is here, what's the process for activating it?

What is with the need to have all my ID information?

I am in desperate need to transfer funds from another account that i have into this one, how do i do that?

I tried transferring to an account but it won't let me.

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

Do the disposable cards have restrictions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will I get extra charges?

Which ATM's can I use to make a withdrawal?

I believe a wrong exchange rate was applied towards a cash transaction I made abroad.

I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow

Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending

I think my card has been compromised in some way.

Am I allowed to hold money in multiple currencies?

What are all the fiat currencies that are supported for both exchange and holding?

Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Could you inform me as to why I have been charged a higher fee for doing banking abroad.

I see a transfer fee, but to my understand, that should have been free, what happened?

How can I see the progress of delivery of the card that was sent?

How old do kids have to be to open an account?

I deactivated my card but would like to reactivate it.

Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.

How can I find a way to transfer money without it being rejected?

My wallet is empty even though I topped it up an hour ago.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I am confused about your fee structure and was disappointed to see a fee for my transfer.

I want to top up my account. Can I do it with Google Pay?

Can you tell me the ATMs I can use with my card?

Is there a transaction limit on a disposable card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My transfer seems to be too expensive.

Are transfers not free? I didn't know I would be charged for transfers.

I need to make my card PIN a different number

I'm noticing a payment/purchase at a company that I don't recognise.

I believe I got a wrong exchange rate when I got cash.

Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.

What is your opinion on the exchange rate?

Can I put my found card back into the app on my phone?

the exchange rate I got for cash was wrong

Is there any fees associated with receiving money with this account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done

Why were there additional charges when I transferred funds?

Can you unblock my account?  I entered the PIN wrong.

Why did I get a different card then requested?

Why is my withdrawl to cash still pending?

I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?

I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why am I seeing a fee for transferring money?

Are transfers not free? I didn't know I would be charged for transfers.

How much longer until I get my new card?

Why isn't my Google Pay top up working for me? Did I do something wrong?

Why doesn't it work when I use American Express to try to add money to my account?

Tell me why my topup wouldn't go through?

What currencies does google pay top up accept?

I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.

Why did I get charged a fee for my card payment?

what are the exchange rates for foreign currency ATMs

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why were there additional charges when I transferred funds?

Hey I thought transfers were free.  Why are you charging me?

In regards to top-ups, can I do them via Google Pay?

Can you explain why I was charged extra when I used the card?

How do I get a refund for an unauthorized direct debit payment?

Please tell me the types of currency I can hold.

Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.

There is an unexplained $1 charge on my statement, can you please explain this to me?

My Virtual card was rejected for a car rental. Why?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Hey I thought transfers were free.  Why are you charging me?

Can you please tell me why I was charged an extra fee on my transfer?

If I lost my phone at the hotel, can I still use the app?

I would like to get both Mastercard and Visa card from you if that's possible.

Although I am not located in the UK area, may i still receive a card?

I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?

I have an incorrect charge and would like a refund.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I see a transfer fee, but to my understand, that should have been free, what happened?

Can you please tell me why I was charged an extra fee on my transfer?

Can you tell me where to find my top-up verification code?

Visa and MasterCard, can I get them both?

How long does it take to show a deposit I made to my balance?

Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.

How can I know where did my funds come from?

What are eligible holding and exchange currencies?

Which flat currencies do you support for holding and exchange?

Where do I find the verification code for the card I'm topping up?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are transfers not free? I didn't know I would be charged for transfers.

I still want to use my account but haven't verified is that OK?

There is a payment that i made that i noticed has not gone thru yet. Can i ask why?

What is the meaning of a pending payment?

i accidentally entered in my retailers information, what should i do next

I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?

What types of cards and money do you accept?

Is there always a charge when withdrawing money?

I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Why was a fee changed for my transfer?

Can you please tell me why I was charged an extra fee on my transfer?

Can I use this app for both USD and GBP?

I am still waiting for verification.  Can I use my account before I am verified?

Can I use my account now, even though my identity verification has not gone through yet?

I still haven't received my card in the mail

What are all of the different steps for identity checks?

How long will it take to receive my money from my transfer transaction?

I received less cash than the amount I specified in the ATM.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps for my friend to send me money?

Am I allowed to use different currencies?

Even though I added money ey to the card, I couldn't use it

There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.

Why is there a $1 charge on my statement?

Would it be possible for me to get a second card?

I see an extra $1  charge on my statement, why is this?

My card was declined at a restaurant today and I am not sure why.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I receive my salary with a different currency?

Am I allowed to use different currencies?

I wanted to know why my transaction didn't go through.

I returned an item but don't see it on my account?

There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.

What is the procedure of unblocking my PIN?

I an not sure but it looks as if a card payment I made was cancelled.

How can I tell what foreign exchange rate I will get?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can my friend give me money?

I used an ATM and there was an extra charge.

Can I choose between Visa and Mastercard?

Why is there an extra pound charge that is pending?

If I was travelling abroad, would I be able to hold currencies in euros?

What's the tracking on the card you sent?

Why hasn't my son received the transfer I sent to him earlier?

I tried to withdraw some funds from my card, but was declined. How can I get my money?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My salary is in GBP - what should I do?

My salary is in GBP. Do I need to configure this somewhere?

There is a cash withdrawl I don't remember.

Where are my funds? I topped off my car but it didn't seem to complete.

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

Why is the pending status on my cash withdrawal taking so long?

I wanted to take out $100 but I only got $20.

I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?

Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my salary be received and transferred to my current currency in my country?

My salary is in GBP. Do I need to configure this somewhere?

I was charged a fee for withdrawing cash.

My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?

I recently made a transfer that I would like to cancel

What if I type in the wrong PIN too many times?

My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?

when i travel can it top up automatically

I made a cash deposit to my account but it is not there

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can my boss pay me directly to the card?

Can I transfer money using a different currency?

How come when I tried to pay contactless at the bus it didnt work?

I was blocked by using the wrong pin too many times, can you help me?

What do I do if I have exceeded all my PIN tries?

Why would my beneficiary not be allowed?

My transaction is showing several times.

Bank transfer to account did not show up, please help?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How would my friend be able to send me money?

I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.

Where do I go to change my account details?

Why are all my card payments being declined?

The recipient doesn't see the money transaction I made

I deposited cash this morning, but it is not yet available.

I was charged an extra fee for a card payment. I was unaware of these fees beforehand.

How long does a payment show as pending before i should worry about it?

I needed cash from the ATM but I couldn't get it.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can you transfer my salary to my correct currency?

How to receive transfers from my employer when I get paid in GBP?

How old do my kids need to be to open an account?

Tell me more about getting a virtual disposable card.

Why was there a fee for my cash withdrawal?

how come when i asked for 100 it only gave me 20.00 in the app

Is there a pay structure for currency exchanges?

I do not think the pop up went through yet.

I would like to change the the PIN on my card.

I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: what currencies can I receive my salary in with this?

My friend would like to send me money. What are the options available to them?

Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.

Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.

What reasons could cause my top up to be reverted

I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?

I withdrew money and got a fee, please explain

what is the correct exchange rate for getting cash

Is there a tracking number for the card you sent me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My salary is in GBP, do I need to exchange it before putting it into my account?

Can I use a transfer to receive my transfer?

How long does it take for a transfer to reach my account?

Please tell me how disposable virtual cards work?

I would like to exchange currencies, how do I go upon it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My friend would like to send me money. What are the options available to them?

What is the best way to get my virtual card?

I think there's been an unauthorized cash withdrawal from my account.

Can you tell me if I can track the card you sent me?

I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.

I just got my card and cannot get it to work.

What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.

Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I configure what currency my salary is in if it's in GBP?

Can I directly deposit my salary to this account?

I think there's been an unauthorized cash withdrawal from my account.

I was charged an additional amount of money for making a purchase with my card

I no longer have my phone, what should I do?

I live in Germany. Is that one of the countries you are in? What other countries are you in?

I punched in the wrong pin too many times and I'm locked out.

Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use a transfer to receive my transfer?

Can I get paid for this in another currency?

I would like to get an account for my child.

Can you tell me how to top up on my card?

It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.

When is my balance going to update, I just transferred some money

I am worried about fees for top up cards?

I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to select a preference to receive my salary payments in GBP and, if so, where?

Can my friend send me money if it is not in US dollars?

What are the currencies and cards that are supported with my account?

Can you tell me why I haven't received my new card?

What is the proper way to activate a card?

The amount of cash i have received is not correct.

What if I want to add a card I already have to the app?

What is the estimated time on an urgent transfer from China?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: May I get my salary paid out in a different currency?

Do I need to do anything special for my friend to send money to my account?

I'd like to use my American Express to place money into my account.

There is a direct debit that I didn't set up, what should I do?

After I make a payment, how long will it be before it transitions from "pending" to complete?

How do I get this damn virtual card to work?

Which card would I get, Visa or Mastercard?

My card is expiring, how do I get a new one?

I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?

There's something wrong on my bill. A transfer fee should never have been added.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What can I use to receive my salary?

What are the steps for getting money from a friend?

I can't find any option to top up with a cheque?

Do you know when the withdrawal will show?

I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.

Can you tell me what i steps i should take since my card was stolen?

Where's the button to top up with a cheque?

Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?

I'm not sure where this charge came from.

I would like to delete my account. I'm not happy with the service you're providing

Instruction: Given an online banking query, retrieve another query with the same intent


Question: can my husband open an account and transfer money

Do I get charged if I am receiving money?

When I made a transfer I was charged extra.

I CAN NOT FIND THE TOP-UP VERIFICATION CODE.

My account is depleted. Can I transfer funds from another bank?

I got some cash in the ATM but its still pending

How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.

How do i transfer something faster than normal?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I use my salary for this?

If my salary is in GBP, do I need to do something?

Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?

What is the formula for your exchange rate?

Can I change my details because I moved?

my cash withdrawal has not come out of my account yet.

Why is my beneficiary not being allowed to get payment services?

I was trying to top-up and my credit card was declined. Can you tell me why?

Help me use American Express to add money to the account.

My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Am I allowed to use different currencies?

I use GBP for my salary deposits. Must I set this up somewhere?

What currency is supported for exchanges and holding?

I want to cancel my card. I think someone else is using it.

The card payment is declined.  Please inform me why.

Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.

Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.

When is a payment I made with my card going to clear>

A direct debit payment I didn't do shows in my app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My salary is in GBP, is this something I need to configure?

I would like to receive my salary in a different currency. How does that work?

Where can I find the verification code for the top up card?

Is there a way to order a new card while in China?

I know there's money in my account, why did my account decline me?

My wallet is empty even though I topped it up an hour ago.

Why would I be charged an extra fee while doing a transfer?

Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.

What's the process of changing from GBP to AUD?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I use GBP for my salary deposits. Must I set this up somewhere?

What methods are available for my friend to send me money?

I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.

I want to know why my top-up was reverted

Can you tell me why my transfer is pending still?

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

Why do I see a fee when I do a transfer?

How can I change my name because I just got married?

Can you please disable my current account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I have obtained the salary in GBP, will it need to be configured?

My contactless stopped working today no matter where I try to use it. How do I get it to start working again?

Could you tell me what your exchange rates are?

I can't use the app because I got mugged yesterday and they took everything. Please help.

The bank machine didn't give my card back how do I get a new one fast?

What are the steps I need to take to cancel a transaction?

Why won't my card accept any transactions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my friend send me money if it is not in US dollars?

My salary comes in GBP can I change my options somewhere?

I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?

Can I use my social security card as a form of identity?

I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?

Are purchases returnable for full refund?

I am interested in cancelling a purchase

It looks like my card payment might have been reverted.

It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I transfer my salary if its in GBP?

My salary is in GBP. Do I need to configure this somewhere?

What is the point of verifying a top up?

I bought an item then noticed the exchange rate was wrong.

How does a disposable virtual card work?

I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.

Explain why my top up would be reverted.

Am I able to track the card that was just sent to me?

I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.

Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.

Are there any extras for exchanging currency?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I transfer funds if I am paid in GBP?

I would like to know how my friend would be able to send me money

Can I check to see where the funds came from?

Are there specific ATM's I can use with this card?

It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.

Help, my phone was stolen, please advise!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I transfer my payroll to the bank?

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.

Does the exchange rate change each day for purchases? There is a different rate on my purchase.

Can you tell me what cards and currencies you support?

Can I add a card that I just found (again) to the app?

How come there is an extra fee on my statement?

Why is my withdrawl to cash still pending?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I transfer my paycheck to the account?

It looks like someone besides me ordered something with my card, what should I do?

I don't recognize this debit transaction in my billing statement?

My identity can't be verified for some reason

Where did my deposit for my source of funds come from?

Will I be fined for topping up by transfer?

Seems like my transfer was declined how come?

Is there any way to get another card on the same account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i receive transfers from my employer to this account?

Everything seems fine with my account, so why did it decline my payment?

Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?

I have a card that was deactivated can I reactivate it?

The applied exchange rate is wrong for the cash I got abroad.

I deposited a cheque a week ago but have yet to receive the cash.

Could you explain your rules for ATM fees?

I think a payment I made with a card was cancelled.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can friends transfer money to each other?

am i able to receive my salary this way?

Why was a payment cancelled on my account?

How long does it take for a new card to ship?

What can I and can't do with the disposable cards?

Why was there a fee with my cash withdrawal?

I think the exchange rate for the cash I withdrew was wrong.

How long does it take to activate my card?

When can I expect my new card to get here?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I receive money from someone?

Can i receive transfers from my employer this way?

Why were there additional charges when I transferred funds?

I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?

The funds I transferred are not in my account

I want to reactivate my card, I found it after thinking it was lost.

When will my transfer from the US get here?

I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?

I don't want to use this method to identify myself.

how come my withdrawal rate is wrong for my cash withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I receive payment in another currency?

Can I receive money in a different countries money?

Why did my credit card get declined for top up?

How many disposable cards can I have at one time?

Will the system automatically update once there is no more money left?

When can I expect money to be transferred to my account?

I need to know where do my funds come from

Why won't the machine accept my card anymore?

When will I get a virtual card? I haven't gotten one yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What methods are available for my friend to send me money?

My friend wants to send me money, can she?

I purchased something while traveling, and the exchange rate applied was wrong.

Why are you charging me fees for using my card?

I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!

I can't get my card out of the ATM, what should I do now?

Can I electronically transfer funds into my account from my American Express?

I need help with understanding why my card is not working.

Are there restrictions on disposable virtual cards?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I directly deposit my salary to this account?

Is it possible for a friend to personally send me a payment?

Can my 8 year old grandson open an account at the bank?

I purchased something abroad but the exchange rate is incorrect.

I do not understand what this particular direct debit is ?

Tell me why there is a charge on my cash withdrawl.

When will I see my cash, since I already deposited my check?

You sent me a card and now I want to link it.

Can I add a card that I just found (again) to the app?

Why can't I see a transfer to my account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: If my salary is in GBP, do I need to do something?

What if I need my salary in another currency?

What happens when a beneficiary can't receive my transfer?

I'm being asked for a verification code. Where do I find it?

Please send my card as quickly as possible.

Can I get information on the identity checks?

Do I need to go to a physical bank to change my PIN?

There's a duplicate charge on my account?

How do I get a refund for something I bought?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: how do i find out about transfers

Will you accept my salary if it's in another currency?

Show me how can my friends top up my account.

Is getting my identity verified required before I can use my account?

If I lost my phone, how can I stop someone from accessing my account through the app?

Why have I been charged more than once for the same transaction?

How will I know what the exchange rate is?

I'd like to have extra cards. Will I have to pay for that?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I receive money from someone?

Can I receive money in a different countries money?

I received the wrong amount of cash back

What currencies are available for my use in holding and exchange?

A transaction to a friend still hasn't shown up.

I just got a card, how can I add it to the app?

Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?

When I received my cash, the exchange rate was wrong.

My disposable virtual card was rejected.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to do anything special for my friend to send money to my account?

Can I get paid for this in another currency?

Can I let other people have access to my account in order to top up?

How can I transfer money between accounts?

Can you explain to me why a top up would be reverted?

I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?

Would it be possible to activate my card?

I made a top up yesterday but it's still pending.

I think the currency exchange that's been applied is wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What are the steps for getting money from a friend?

I received my salary in the wrong currency. How do I change this?

What's up with the fee for getting cash?

Why have I been charged for pulling cash out of my own account?

Can I get a full list of instructions for identity checks?

I need a number of disposable cards everyday.

Show me how can my friends top up my account.

I tried to buy something online but my funds were transferred back to my account. What is happening?

Why isn't the recipient seeing the transaction? I just sent the money.

if i found a lost card can i put it back in app

I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will my employer be able to pay me with this service

I would like to receive my salary in a different currency. How does that work?

After my checque or cash deposit, my balance didn't update.

How can I request cash back? The ATM gave me the wrong amount that I've been charged though...

The exchange rate given to me after a purchase, was incorrect

Is my fiat currency supported for both hold and exchange?

How old do my kids need to be to open an account?

What documents are required for proof of identity?

How long does it take for a card to arrive?

I think I was charged by mistake on my debit statement.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I receive payments in another currency?

Please show me how my friend can send me money.

What time will a transfer from the US take?

Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?

Can you tell me what i steps i should take since my card was stolen?

I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?

I want to reactivate my card, I thought I had lost it but I found it.

Account topping up bank transfers to my account assistance please?

So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Are there ways for other people to send me money?

Do I need to convert my currency from GBP before transferring?

Can you please check the exchange rate when I was getting cash?

My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?

I made a purchase but never expected to see a fee charged for the transaction.

Google Pay isn't working. What is wrong?

Someone might be using my card that is not me.

I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.

Explain to me how to verify the top-up card.

I cannot find my phone, what should I do?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Which foreign currencies can I get transferred into my account?

Why am I having trouble withdrawing cash?

Are there any fees to get additional cards?

Can I change my pin number at a cash machine?

I am sure I have plenty of money to transfer but my transfer is being declined.

I put my check in the bank, but I haven't gotten my cash yet?

I need clarity on why my card is not working.

Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?

I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?

I need to transfer something ASAP from China, how long will it take to post to my account?

How can I transfer money to a beneficiary?

Can you please explain why my transfer failed?

would a visa or mastercard be more suited to me?

Are there any restrictions for the disposable cards that I need to be aware of?

I can't find the top-up card verification code.

Please tell me, do you use Visa or Mastercard?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can my friend send money to me?

Is there a reason my cash withdrawal was declined?

There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.

Do you provide cards to people not in the UK?

I made a mistake of transferring, can I cancel my previous transfer?

Can you tell me the status of my new card?

there were two of the same charge to my account

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I know what my account is set to, I am paid in GBP?

am i able to receive my salary this way?

Can I tell what business will take this card?

I need to deposit my virtual card, how do i do that.

I need another card for a member of my family. Is this possible? How soon can I get one?

I no longer want this account, what should I do?

I checked the app and there is a payment that I don't recognize.

I just got my new card.  How can I activate it?

I would like to reactivate a card and wondered if that could be done?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do to receive my payroll in the account?

Can I receive my salary with this in another currency?

I'm looking in the App and can't find my PIN, where should I look?

What do I have to do to get my virtual card?

I believe I got a wrong exchange rate when I got cash.

Why hasn't the transfer shown up in my account yet?

My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?

There is an extra charge on my account I didn't authorise, it's just £1, what is it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can i receive transfers from my employer this way?

Is there a way to make my money usable in another country?

My last name has changed and I need to update my account details.

how much does a card cost and why do you charge me

Do I have a limit to the number of top-ups per day?

The exchange rate given to me after a purchase, was incorrect

I want to change the wrong exchange rate.

I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?

i received my American Express in Apple pay, is there a reason why top up is not working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I transfer my salary onto here?

Is it possible for a friend to personally send me a payment?

How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.

I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?

How can I transfer some money into a foreign account?

I need another card for a member of my family. Is this possible? How soon can I get one?

I was unable to transfer money from my account.

Will I be charged to top off my account?

There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How do I get money from friends?

Can I use a different currency with my salary?

I noticed that there's a payment on my card that's pending.

I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?

Can you tell me how to tell where my funds come from?

How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?

Am I able to order a disposable virtual card?

I just made an order and noticed an extra fee. Why have you charged me this without informing me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do you support direct deposits from my employer?

My salary is deposited in GBP. Do I need to choose the currency?

I am having issues using contactless payments, could my card be damaged?

What is the price for an additional card?

I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?

I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?

I deposited a cheque and its been days and I still haven't received the cash!!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My salary is in GBP. Do I need to configure this somewhere?

I think I deserve a refunded on a certain item.

I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?

Can you transfer money to your card by bank transfer?

I must make several disposable cards every day.

Can I quickly send a transfer from China?  How long will it take?

The app says that I got cash in an ATM and I didn't

I am not satisfied with your company.  Close my account.

I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can friends send me money?

Can I use a different currency with my salary?

While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?

How can I check to see where my funds come from?

Can I use visa or mastercard with your service

I don't know what's wrong with my card, but it has not worked at multiple places today.

How come I was charged an extra fee when paying with the card?

do i have to wait for a physical card before i get my pin

Is it possible for a transaction to be cancelled?

Can I transfer something urgently from China? How long does it take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How to receive transfers from my employer when I get paid in GBP?

Will you accept my salary if it's in another currency?

I've transferred money into my account but the balance is the same

What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!

What could the reason be that my payment card was declined?

I just replaced my phone so do I have to make a new account?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it ok for a friend to send me money?

I received a transfer in GBP how do I change it to a different currency?

my payment was rejected, do you know why?

I used to know my password, but not anymore.

I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!

How can I go about transferring money to my account?

My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.

How long after I receive my statement can I dispute payments on it?

I am just waiting for the transaction to be completed.

Yesterday my phone was stolen from me :( What do i need to do about it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I have a friend send money directly to me?

Can I receive money in a different countries money?

I just initiated a transfer but I'd like to cancel it.

What are my payment options for topping off my account?

Why are there additional fees for transfers?

My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?

Where is the tracking number for the card?

I don't want this account anymore, how do I delete it?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My salary is deposited in GBP. Do I need to choose the currency?

Should i uninstall the app before i try it again?

How long will it take to transfer from europe?

Can you tell me when my card will arrive?

What's going on with my card? I've tried multiple times and it never goes through.

Why is the transfer still pending?  Can I do something?

Why won't my card accept any transactions?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Salary in GBP has been received. Does it need to be configured into another place?

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

How long do I have to wait for my bank transfer to appear in my account?

The ATM did not give me as much cash as I requested.

What was the $1 charge for on my statement?

I tried using a check to update my balance, but it isn't work? Is something wrong?

If I can't choose my card type will I be able to use it everywhere?

When I received my cash, the exchange rate was wrong.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What if I need my salary in another currency?

Why have I received a rebate for my payment after a week?

How recent do my documents need to be for verification?

Why does it show that my transfer is still pending?

Do you offer a discount for those who perform frequent currency exchanges?

The amount of money I pushed at the atm machine did not come out of the machine.

What do I have to do to cancel a transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I receive money in a different countries money?

I have my card, when whill my PIN be available?

Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.

Which credit card top-ups do you accept?

I am upset with your service.  Please delete my account.

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

How can I create a disposable virtual card?

can the delivery be specific to my needs?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can people transfer money to me?

I would like it if I could get an item refunded

There is a single payment on my card which shows as pending.

I live in the EU.  Can I order one of your cards?

I'm still expecting the transaction to be finished

How do I top up my account using transfer?

What do I do if I cannot access the app?

Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.

My transaction from earlier needs to be reversed.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I would like to receive my salary in a different currency. How does that work?

I would like to know how my friend would be able to send me money

Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.

Please explain the fee on a transfer I made.

why cant you just refund me instead of a merchant

I am being charged the wrong amount on my card.

I'd like to transfer funds using my credit card.

Can you tell me why I haven't received my new card yet?

There is a direct debit payment I don't recognize.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Please show me how my friend can send me money.

I just pulled money out of the ATM and was charged a fee, WHy?

Which countries does your service work in?

Help me create several temp cards every day.

Why hasn't my money transfer showed up yet?

There is a pending payment on my account, what does this mean?

The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?

If I was travelling abroad, would I be able to hold currencies in euros?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: i want to get my salary deposited as pesos?

Is there any way to get my salary in a different currency?

For some reason my card payment didn't work

Can I convert money into different currencies?

Can you tell me why my transfer is pending still?

I made a deposit but it is not showing up in my balance.

Why won't the ATM let me withdraw money?

I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: am i able to receive my salary this way?

Is there any way to get my salary in a different currency?

What does it mean when it says that I have a payment that is pending?

I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.

I moved, can I edit my personal details?

I need assistance with transferring funds to another account.

I made a payment with my card and it hasn't changed. How long do you think this will take?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will you accept my salary if it's in another currency?

Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?

I have a transaction showing up more than once.

What are the restrictions of the disposable cards?

that fee should not be there, you charged my cash for an unnecessary thing.

How do I make my card show up in the app?

Please tell me how I verify my identity.

I'd like like to know where I can order a virtual card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can this app take my salary?

What will I need to configure if my salary is in GBP?

What is this fee for transferring money?

Where is the top-up card verification code?

What is this card payment, I do not recognize it.

I was charged an extra dollar on my account and would like to know the reason.

How do I know what the exchange rate will be when I make an exchange.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my friend send me money?

What kind of costs are involved for exchanging currency?

My phone was left at a hotel and I can't access the app.

I made a payment but the app cancelled it.

Can I use my bank account to send me more money?

I was spending cash with my card and got a fee.

I heard that you support more than one type of fiat currency, would you tell me which ones please?

What are the various currencies and cards that you offer support for?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to add my salary?

The ATM gave me less cash than requested

Was there a number to track that I could get?

How long will it take for me to get my card?

I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?

Why is it showing that my account has been charged a dollar that is showing as pending?

Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.

What should I do if my physical card isn't working?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my salary be received here?

My friend wants to send me money, can she?

How much does it cost to make transfers?

How can I transfer some money into a foreign account?

It looks like the exchange rates on my card payment are wrong

The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?

Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.

I want to do a cash deposit to top up. How do I do this?

I believe my card has been compromised because of a strange withdrawal

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I receive money from my friend?

What do I need to do to get my salary through this?

After I make a payment, how long will it be before it transitions from "pending" to complete?

What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.

I already have a card and want to link it

When do you charge fees on accounts? I just saw a charge on my statement.

My card was eaten by the cash machine what do I do?

I just moved to the US how do I get a card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can my friend pay me?

I was wondering, Can I get my pay in another currency?

Canceling my order is what I need to do right now.

i tried to transfer cryptocurrency into my account but was denied

Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?

When I got cash I believe that the exchange rate was wrong

Why hasn't the money I transferred into my account shown up yet?

My money I had was gone and I could not get gas!

I left my phone somewhere and can't use the app.

I am sure I have plenty of money to transfer but my transfer is being declined.

i did not get any money but still was charged

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I receive my salary in another currency?

I need to know where I can withdraw money.

Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?

Do you charge for sending out more cards?

I need to find the top up verification code

Why is the exchange rate wrong for my cash withdrawal?

My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?

What are the additional charges for a SWIFT transfer?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Is it possible for a friend to personally send me a payment?

I was wondering, Can I get my pay in another currency?

My refund has not shown up in my account.   Where is it?

Could you inform me as to why I have been charged a higher fee for doing banking abroad.

Shopping on line I was declined when trying to buy something.

There is a direct debit payment I don't recognize.

I've been waiting for 3 days, why is my withdrawal still pending?

How would I go about getting a physical card to use in stores?

My card will expire soon, do I need to order a new one?

I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Who can send me money?

My salary comes in GBP can I change my options somewhere?

I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.

Tell me what I need to do to activate my card.

I exchange my currency quite a bit.  Do I get an exchange price break?

I tried using my card, but it doesn't work.

I am from X but am traveling to Y - how do I get currency for Y?

Explain the activation method for this card

If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?

There's an error in regards to the exchange rate for an item I bought.

I didn't get the correct amount of money from the ATM machine

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I was wondering, Can I get my pay in another currency?

Can I transfer money using a different currency?

If I am not in the country and I need to change my PIN, how can this be done?

I ordered my card but it hasn't been delivered yet

What would be a reason my transfer got declined?

I tried topping up my account but it failed, can you help me?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Do I need to convert my currency from GBP before transferring?

Could not complete transfer, states 'declined'

I topped up my account but the money isn't there now.

I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!

I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?

I need to find the card I received in the app.

Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.

Can you unblock my pin because I put the wrong one too many times.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: I received a transfer in GBP how do I change it to a different currency?

I received my salary in the wrong currency. How do I change this?

Why is my transfer more expensive than I thought?

Do I have a limit to the number of top-ups per day?

The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?

I'm dissatisfied with the service and would like to terminate the account.

There's a payment that isn't mine on my app

Instruction: Given an online banking query, retrieve another query with the same intent


Question: How can I receive money?

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

Your system is broken. My transfers keep failing, 5 times now.

Can I add money to my card automatically during a trip?

I think that somebody is utilizing my card without my authorization!

There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.

My card's expiring a month from now, should I place an order for the new card?

What do I have to do to prove my identity?

I have a payment that has not gone through yet

Instruction: Given an online banking query, retrieve another query with the same intent


Question: My friend wants to send me money, can she?

I received my salary in the wrong currency. How do I change this?

Do you have EUR currency available for me?

I got a transfer fail message, but no explanation of why-- what happened?

How low does the balance have to be before the system updates?

It looks like my top up didn't work.  Why?

Why would a merchant revert a card payment?

Please explain why my payment was declined? I thought everything was good.

I had a cheque deposited, but I don't see my money yet?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can I transfer money using a different currency?

Please send me a disposable virtual card.

I'm confused ass to why my contactless is not working.

I'm waiting for a transfer from the US, how much longer?

The exchange rate you are using is really bad.This can't be the official interbank exchange rate.

I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.

Your exchange rates are coming from where?

I had to pay one pound more than the set price!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What do I need to do to get my salary through this?

Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?

Please explain the fee on a transfer I made.

Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?

Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?

I got a message that my transfer is not possible.  What is happening?  I need this to go through please.

My friend deposited $100 into my account, but it is not showing up!

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Can my job deposit my wages directly into the account.

I would like to know how my friend would be able to send me money

why wasn't a transfer to account approved

What is the greatest number of times that I can top-up?

extra fees on a cash withdrawal, not cool.

Please explain the extra fee when I paid with the card.

Instruction: Given an online banking query, retrieve another query with the same intent


Question: What will I need to configure if my salary is in GBP?

I got some cash but it wasn't the right amount.

I see a direct debit transaction in my app that I didn't make.

I believe that someone is using my card without my knowledge!

Will there be a cost if I exchange currency?

Can you show me how to verify the top-up card?

Instruction: Given an online banking query, retrieve another query with the same intent


Question: Will my GPB update my salary

I am paid by my employer in GBP; do I need to do anything in the app to indicate this?

It seems that the rate I got is incorrect.

I transferred some money but the balance stayed the same.

What do you require for identification verification?

I know there's money in my account, why did my account decline me?

What am I being charged an extra pound when I haven't bought something worth that much?

Are you going to charge me to top up my card?

I was made to pay a fee for making a transaction with card.

How can I hold and exchange fiat currencies?

Instruction: Given an online banking query, retrieve another query with the same intent