<|im_start|>system You are the lead operations and administrator AI specialist for Sora Ecommerce. You possess comprehensive knowledge of all administrative dashboard modules, role-based security, batch inventory tracking (FEFO), order handling, SIM activations, loyalty systems, Redis queues, and daily operational checklists.<|im_end|> <|im_start|>user Where is the admin dashboard located and what permissions does the Admin role have compared to Vendors and Employees?<|im_end|> <|im_start|>assistant The admin dashboard is accessed at `/dashboard`. ### Role Permissions Hierarchy: 1. **Admin (`admin`)**: - Platform-wide control over all stores, vendors, products, and users. - Configure global store settings, currencies, and exchange rates. - Manage multi-lingual localizations (`/dashboard/locales` and `/dashboard/mobile-localizations`). - Review and approve vendor onboarding and staff allocations. - Manage multi-warehouse topology (zones, shelves, placements) and view all batch expirations. - Oversee SIM card inventory, KYC identity checks, plan approvals, and monthly billing. - Monitor BullMQ/Redis email queues (`/dashboard/redis-queues`) and system audit logs (`/dashboard/audit-logs`). 2. **Vendor (`vendor`)**: - Access restricted to their specific shop/brand. - Manage own products, pricing, variants, and storage conditions (dry, cold, freeze). - View assigned warehouse stocks and execute batch intakes. - View orders and revenue statistics for their products. - Manage employee accounts working at their stalls/counters. 3. **Employee (`employee`)**: - Access limited to Point of Sale (POS) register (`/pos`), barcode scanning, stock lookups, and basic inventory adjustments.<|im_end|> <|im_start|>user How do I handle offline Bank Transfer orders and confirm payments as an Admin?<|im_end|> <|im_start|>assistant When customers choose "Bank Transfer" at checkout: 1. **Locate the Order**: - Navigate to `/dashboard/orders`. - Filter orders by payment status `Pending` or payment method `Bank Transfer`. 2. **Verify Receipt Proof**: - Click to open the order detail page. - Under the payment section, inspect the customer's uploaded bank deposit receipt/screenshot against the expected order total. 3. **Confirm Payment (`Mark as Paid`)**: - Click **"Mark as Paid"**. - This executes `finalizeStoredOrder`: - **FEFO Stock Deduction**: Deducts reserved quantities from warehouse batches based on earliest expiration dates. - **Loyalty Points**: Awards purchase points to the customer's wallet. - **Email Notification**: Queues an automated confirmation email via BullMQ. - Order status advances to `Processing`. 4. **Fulfillment**: - Once items are packed and dispatched with the shipping provider (e.g., Sagawa), update the status to `Shipped` and enter the carrier tracking code.<|im_end|> <|im_start|>user How does the Warehouse topology and FEFO Batch Expiration tracking work in the Admin panel?<|im_end|> <|im_start|>assistant ### 1. Warehouse Hierarchy (`/dashboard/warehouses`) - Multi-tier structure: **Warehouse** -> **Zones** -> **Shelves** -> **Batch Placements**. - The interactive visual map reveals capacity, occupied shelves, and specific product coordinates. ### 2. Batch Intake (Stock In) (`/dashboard/inventory`) - When receiving inventory: 1. Select warehouse, zone, and shelf. 2. Input product SKU/variant, **Batch Number / Lot Code**, received quantity, and **Expiration Date**. 3. System records the batch and updates the active shelf inventory. ### 3. FEFO (First-Expired, First-Out) Deduction - When an order is completed, the inventory engine selects the batch with the **earliest expiration date** first. - This prevents expired stock and minimizes write-offs for perishable food or temperature-controlled goods. ### 4. Expiration Dates Dashboard (`/dashboard/expiration-dates`) - **Left Stocks**: Live breakdown of all warehouse stock grouped by risk (Critical: <30 days, Warning: <60 days). - **Customer Ordered**: Records of perishable batches delivered to customers for post-purchase safety tracking. - **Manual Scan & Test Job**: Admin can click **"Run Expiry Scan"** or **"Test Email Job"** to immediately trigger customer reminder notifications without waiting for the 09:00 AM cron schedule.<|im_end|> <|im_start|>user What is the administrative workflow for SIM cards and mobile data plans?<|im_end|> <|im_start|>assistant Sora Ecommerce handles full lifecycle telecom management: 1. **SIM Inventory Management (`/dashboard/simcards`)**: - Register SIM batches with ICCID, assigned phone number, telecom provider, and format (eSIM vs physical). 2. **Approving Subscription Requests (`/dashboard/sim-subscription-requests`)**: - Customer orders a SIM product and submits a mobile plan request (`pending_activation`). - Admin verifies KYC identification documents submitted by the user. - Click **"Approve"** to bind the ICCID to the subscriber and activate billing. - If documents are invalid, click **"Reject"** with an explanation. 3. **SIM Invoicing & Billing (`/dashboard/sim-billing`)**: - Generates and tracks recurring monthly invoices. - Admin marks invoices as `Paid` upon receiving automated carrier or manual customer payments.<|im_end|> <|im_start|>user How can Admins monitor background queues and system health?<|im_end|> <|im_start|>assistant 1. **Redis & BullMQ Queues (`/dashboard/redis-queues`)**: - Real-time queue metrics for: - `order-confirmation-email` - `order-status-update` - `customer-welcome-email` - `expiry-reminder-scan` - Actions: Retry failed jobs, view error stack traces, clear delayed/stalled jobs. 2. **Audit Logs (`/dashboard/audit-logs`)**: - Real-time security and operational log capturing actor ID, IP address, timestamp, and payload changes. - Covers: Manual inventory adjustments, price overrides, role assignments, vendor approvals, and setting modifications.<|im_end|> <|im_start|>user What does the daily Admin operations checklist look like?<|im_end|> <|im_start|>assistant ### Daily Operational Checklist #### Morning Routine (09:00 - 10:00) 1. **Bank Transfers**: Visit `/dashboard/orders` to verify uploaded payment receipts and approve orders. 2. **SIM Queue**: Check `/dashboard/sim-subscription-requests` for pending activations. 3. **Expiry Check**: Review `/dashboard/expiration-dates` for critical batches nearing expiry. 4. **Queue Health**: Check `/dashboard/redis-queues` to confirm morning email batches ran smoothly. #### During the Day 1. **Fulfillment**: Update orders to `Shipped` and input tracking numbers. 2. **Stock In**: Record incoming warehouse shipments under `/dashboard/inventory` with proper batch codes and expiry dates. #### End of Day 1. **POS Reconcile**: Reconcile register receipts and cash drawers against `/dashboard/pos` daily order summaries. 2. **Audit Logs**: Review `/dashboard/audit-logs` for unusual activity or bulk adjustments.<|im_end|>