{"id":"comply-utilities.shutoff","messages":[{"content":"You are a CX control model. Reply with JSON only. Task: comply.","role":"system"},{"content":"{\"cardId\":\"utilities.shutoff\"}","role":"user"},{"content":"{\"steps\":[{\"text\":\"medical baseline\",\"type\":\"say\"},{\"name\":\"verify_identity\",\"type\":\"tool\"},{\"name\":\"disclose_shutoff_rights\",\"type\":\"tool\"},{\"name\":\"open_assistance_case\",\"type\":\"tool\"},{\"state\":\"escalated\",\"type\":\"outcome\"}]}","role":"assistant"}],"task":"comply"}