id stringlengths 34 68 | gid stringlengths 24 53 | state stringlengths 187 1.26k | common_question stringclasses 19
values | qno-target listlengths 1 512 |
|---|---|---|---|---|
customer-control-v1:42:1:churn_likelihood_level | customer-control-v1:42:1 | Conversation with account holder Harbor-65673ba098.\nCustomer message: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: This is frustrating, but I appreciate your help and will keep this constructi... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"account\"], \"churn\": 1, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-65673ba098\"], \"family\": \"... |
customer-control-v1:42:2:churn_likelihood_level | customer-control-v1:42:2 | Conversation with account holder Harbor-171ebedb3f.\nCustomer message: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I open a saved report, then click Export; th... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 2, \"frustration\": 1, \"refund\": false, \"repro\": true, \"severity\": 2}, \"entity_ids\": [\"Harbor-171ebedb3f\"], \"fa... |
customer-control-v1:42:3:churn_likelihood_level | customer-control-v1:42:3 | Customer Harbor-7e3fd7035c: Report export fails through every available method, so I cannot complete my filing. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: It happens sometimes, but I cannot recall the sequence that led to it. I am furious. This treatment is outrageous ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"churn_likelihood_level\", \"categories\": [\"bug_report\"], \"churn\": 2, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 2}, \"entity_ids\": [\"Harbor-7e3fd703... |
customer-control-v1:42:4:churn_likelihood_level | customer-control-v1:42:4 | Conversation with account holder Harbor-f24d8a39ef.\nCustomer message: Exporting a report fails, but I can download the CSV and finish in the desktop app. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: It happens sometimes, but I cannot recall the sequence that led to... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 1}, \"entity_ids\": [\"Harbor-f24d8a39ef\"], \"family\":... |
customer-control-v1:42:5:churn_likelihood_level | customer-control-v1:42:5 | Conversation with account holder Harbor-c57379e129.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I am furious. This treatment is outrageous and completely unaccepta... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 2, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-c57379e129\"], \"fami... |
customer-control-v1:42:6:churn_likelihood_level | customer-control-v1:42:6 | Conversation with account holder Harbor-b61817726d.\nCustomer message: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Please explain this charge; I am not asking for money back. This is frustrating, but I appreci... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 1, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-b61817726d\"], \"family\": \"... |
customer-control-v1:42:7:churn_likelihood_level | customer-control-v1:42:7 | Conversation with account holder Harbor-3ca9e8a3f3.\nCustomer message: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I open a saved report, then click Export; th... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": true, \"severity\": 2}, \"entity_ids\": [\"Harbor-3ca9e8a3f3\"], \"fa... |
customer-control-v1:42:8:churn_likelihood_level | customer-control-v1:42:8 | Customer Harbor-a63912706e: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: This is frustrating, but I appreciate your help and will keep this constructive. I have decided to leave. Please cancel my su... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"account\"], \"churn\": 2, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-a63912706e\"], \"family\": \"... |
customer-control-v1:42:12:churn_likelihood_level | customer-control-v1:42:12 | Customer Harbor-f1aee84fff: I would like an offline reading mode, which this product does not currently offer. Report export fails through every available method, so I cannot complete my filing. Both of those requests matter equally to me; I have not chosen one to address first.\nAgent: Could you add the details?\nCust... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"category\", \"categories\": [\"feature_request\", \"bug_report\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": true, \"severity\": 2}, \"entity_ids\": [\"Harbor-f1... |
customer-control-v1:42:13:churn_likelihood_level | customer-control-v1:42:13 | Conversation with account holder Harbor-cb8e694867.\nCustomer message: The report heading is misaligned, but every report function still works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: It happens sometimes, but I cannot recall the sequence that led to it. I am f... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-cb8e694867\"], \"family\":... |
customer-control-v1:42:15:churn_likelihood_level | customer-control-v1:42:15 | Conversation with account holder Harbor-c5b71f4d32.\nCustomer message: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I open a saved report, then click Export; th... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 2, \"frustration\": 2, \"refund\": false, \"repro\": true, \"severity\": 2}, \"entity_ids\": [\"Harbor-c5b71f4d32\"], \"fa... |
customer-control-v1:42:16:churn_likelihood_level | customer-control-v1:42:16 | Conversation with account holder Harbor-7fe7dafeec.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Well, that was something. I will keep using the service and renew m... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"frustration\", \"categories\": [\"feature_request\"], \"churn\": 0, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-7fe7dafeec\"],... |
customer-control-v1:42:17:churn_likelihood_level | customer-control-v1:42:17 | Conversation with account holder Harbor-5a48c612a6.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Thanks for checking. I am simply reporting what I observed. We have... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"churn_likelihood_level\", \"categories\": [\"feature_request\"], \"churn\": 2, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-5a4... |
customer-control-v1:42:18:churn_likelihood_level | customer-control-v1:42:18 | Conversation with account holder Harbor-ab5dab5faa.\nCustomer message: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: It happens sometimes, but I cannot recall th... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 2, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 2}, \"entity_ids\": [\"Harbor-ab5dab5faa\"], \"f... |
customer-control-v1:42:19:churn_likelihood_level | customer-control-v1:42:19 | Conversation with account holder Harbor-4722d25b9b.\nCustomer message: Report export fails through every available method, so I cannot complete my filing. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: It happens sometimes, but I cannot recall the sequence that led to... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"churn_likelihood_level\", \"categories\": [\"bug_report\"], \"churn\": 2, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 2}, \"entity_ids\": [\"Harbor-4722d25b... |
customer-control-v1:42:22:churn_likelihood_level | customer-control-v1:42:22 | Conversation with account holder Harbor-c21cf64516.\nCustomer message: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Last month's refund has arrived. Today I only want the invoice explained. I am furious. This t... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-c21cf64516\"], \"family\": \"... |
customer-control-v1:42:23:churn_likelihood_level | customer-control-v1:42:23 | Conversation with account holder Harbor-0b5c5faf7a.\nCustomer message: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Please explain this charge; I am not asking for money back. This is frustrating, but I appreci... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 0, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-0b5c5faf7a\"], \"family\": \"... |
customer-control-v1:42:24:churn_likelihood_level | customer-control-v1:42:24 | Conversation with account holder Harbor-08aef0189a.\nCustomer message: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Please apply a credit for the extra payment to my next invoice. This is frustrating, but I app... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 2, \"frustration\": 1, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-08aef0189a\"], \"family\": \"r... |
customer-control-v1:42:26:churn_likelihood_level | customer-control-v1:42:26 | Customer Harbor-4f50ee38e3: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: This is frustrating, but I appreciate your help and will keep this constructive. Whether I renew depends on whether this is f... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"account\"], \"churn\": 1, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-4f50ee38e3\"], \"family\": \"... |
customer-control-v1:42:27:churn_likelihood_level | customer-control-v1:42:27 | Customer Harbor-7df5773e27: Report export fails through every available method, so I cannot complete my filing. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: It happens sometimes, but I cannot recall the sequence that led to it. This is frustrating, but I appreciate your ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 2, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 2}, \"entity_ids\": [\"Harbor-7df5773e27\"], \"family\":... |
customer-control-v1:42:28:churn_likelihood_level | customer-control-v1:42:28 | Customer Harbor-0cefaca935: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Last month's refund has arrived. Today I only want the invoice explained. Well, that was something. Whether I renew depends on whether this is... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"frustration\", \"categories\": [\"billing\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-0cefaca935\"], \"famil... |
customer-control-v1:42:29:churn_likelihood_level | customer-control-v1:42:29 | Conversation with account holder Harbor-185e3fd074.\nCustomer message: Exporting a report fails, but I can download the CSV and finish in the desktop app. I need access restored after changing the email address used to sign in. Both of those requests matter equally to me; I have not chosen one to address first.\nSuppor... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"category\", \"categories\": [\"bug_report\", \"account\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 1}, \"entity_ids\": [\"Harbor-185e3fd07... |
customer-control-v1:42:31:churn_likelihood_level | customer-control-v1:42:31 | Conversation with account holder Harbor-1131950b48.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: This is frustrating, but I appreciate your help and will keep this ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 1, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-1131950b48\"], \"fami... |
customer-control-v1:42:32:churn_likelihood_level | customer-control-v1:42:32 | Conversation with account holder Harbor-ec89667375.\nCustomer message: My card was charged twice for the same monthly invoice. I would like an offline reading mode, which this product does not currently offer. Both of those requests matter equally to me; I have not chosen one to address first.\nSupport: Please tell us ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"category\", \"categories\": [\"billing\", \"feature_request\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-ec89... |
customer-control-v1:42:34:churn_likelihood_level | customer-control-v1:42:34 | Conversation with account holder Harbor-c679c85ce0.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. The report heading is misaligned, but every report function still works. Both of those requests matter equally to me; I have not chosen one to address first.\nSupport... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"category\", \"categories\": [\"feature_request\", \"bug_report\"], \"churn\": 1, \"frustration\": 1, \"refund\": false, \"repro\": true, \"severity\": 0}, \"entity_ids\": [\"Harbor-c6... |
customer-control-v1:42:35:churn_likelihood_level | customer-control-v1:42:35 | Conversation with account holder Harbor-786fd6b1dd.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: This is frustrating, but I appreciate your help and will keep this ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 0, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-786fd6b1dd\"], \"fami... |
customer-control-v1:42:36:churn_likelihood_level | customer-control-v1:42:36 | Customer Harbor-d86333c13a: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: This is frustrating, but I appreciate your help and will keep this constructive. I have decided to leave. Please ca... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 2, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-d86333c13a\"], \"fami... |
customer-control-v1:42:37:churn_likelihood_level | customer-control-v1:42:37 | Customer Harbor-ac7369d2bb: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: It happens sometimes, but I cannot recall the sequence that led to it. This is frustrating, ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 0, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 1}, \"entity_ids\": [\"Harbor-ac7369d2bb\"], \"f... |
customer-control-v1:42:38:churn_likelihood_level | customer-control-v1:42:38 | Customer Harbor-f56bc1d093: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Thanks for checking. I am simply reporting what I observed. Whether I renew depends on whether this is fixed before... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-f56bc1d093\"], \"fami... |
customer-control-v1:42:39:churn_likelihood_level | customer-control-v1:42:39 | Conversation with account holder Harbor-5e06b02cf5.\nCustomer message: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Thanks for checking. I am simply reporting what I observed. I have decided to... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"account\"], \"churn\": 2, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-5e06b02cf5\"], \"family\": \"... |
customer-control-v1:42:41:churn_likelihood_level | customer-control-v1:42:41 | Conversation with account holder Harbor-a8c4da11f9.\nCustomer message: The report heading is misaligned, but every report function still works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I open a saved report, then click Preview; the heading shifts to the left, bu... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"churn_likelihood_level\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": true, \"severity\": 0}, \"entity_ids\": [\"Harbor-a8c4da11f... |
customer-control-v1:42:42:churn_likelihood_level | customer-control-v1:42:42 | Customer Harbor-1515fe7f4a: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: I open a saved report, then click Export; the download panel disappears and nothing is saved... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 0, \"frustration\": 0, \"refund\": false, \"repro\": true, \"severity\": 1}, \"entity_ids\": [\"Harbor-1515fe7f4a\"], \"fa... |
customer-control-v1:42:43:churn_likelihood_level | customer-control-v1:42:43 | Conversation with account holder Harbor-f01c0683ae.\nCustomer message: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Please apply a credit for the extra payment to my next invoice. I am furious. This treatment i... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 2, \"frustration\": 2, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-f01c0683ae\"], \"family\": \"r... |
customer-control-v1:42:44:churn_likelihood_level | customer-control-v1:42:44 | Customer Harbor-13b982e3b1: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Last month's refund has arrived. Today I only want the invoice explained. Thanks for checking. I am simply reporting what I observed. Whether ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-13b982e3b1\"], \"family\": \"... |
customer-control-v1:42:45:churn_likelihood_level | customer-control-v1:42:45 | Customer Harbor-3448a7f92e: The report heading is misaligned, but every report function still works. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: I open a saved report, then click Preview; the heading shifts to the left, but all content remains readable and the report sa... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": true, \"severity\": 0}, \"entity_ids\": [\"Harbor-3448a7f92e\"], \"family\": ... |
customer-control-v1:42:48:churn_likelihood_level | customer-control-v1:42:48 | Customer Harbor-2b5dd8a1ec: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: I am furious. This treatment is outrageous and completely unacceptable! Whether I renew depends on whether this is fixed befo... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"account\"], \"churn\": 1, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-2b5dd8a1ec\"], \"family\": \"... |
customer-control-v1:42:49:churn_likelihood_level | customer-control-v1:42:49 | Customer Harbor-bb018debf7: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: This is frustrating, but I appreciate your help and will keep this constructive. We have not discussed whether I intend to re... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"churn_likelihood_level\", \"categories\": [\"account\"], \"churn\": 2, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-bb018debf7\... |
customer-control-v1:42:51:churn_likelihood_level | customer-control-v1:42:51 | Customer Harbor-3c6962010f: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Well, that was something. I will keep using the service and renew my subscription. | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"frustration\", \"categories\": [\"feature_request\"], \"churn\": 0, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-3c6962010f\"],... |
customer-control-v1:42:53:churn_likelihood_level | customer-control-v1:42:53 | Customer Harbor-662710d203: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Thanks for checking. I am simply reporting what I observed. I have decided to leave. Please cancel my subscription ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 2, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-662710d203\"], \"fami... |
customer-control-v1:42:54:churn_likelihood_level | customer-control-v1:42:54 | Conversation with account holder Harbor-570a867fb2.\nCustomer message: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I am furious. This treatment is outrageous and completely unacceptable! I wil... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"account\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-570a867fb2\"], \"family\": \"... |
customer-control-v1:42:55:churn_likelihood_level | customer-control-v1:42:55 | Conversation with account holder Harbor-3acd253d9f.\nCustomer message: Report export fails through every available method, so I cannot complete my filing. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I open a saved report, then click Export; the download panel disap... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"frustration\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 1, \"refund\": false, \"repro\": true, \"severity\": 2}, \"entity_ids\": [\"Harbor-3acd253d9f\"], \"fam... |
customer-control-v1:42:56:churn_likelihood_level | customer-control-v1:42:56 | Customer Harbor-163463c417: My card was charged twice for the same monthly invoice. I would like an offline reading mode, which this product does not currently offer. Both of those requests matter equally to me; I have not chosen one to address first.\nAgent: Could you add the details?\nCustomer: Please refund the dupl... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"category\", \"categories\": [\"billing\", \"feature_request\"], \"churn\": 2, \"frustration\": 1, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-16346... |
customer-control-v1:42:57:churn_likelihood_level | customer-control-v1:42:57 | Customer Harbor-39abcef7ff: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Thanks for checking. I am simply reporting what I observed. I have decided to leave. Please cancel my subscription ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 2, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-39abcef7ff\"], \"fami... |
customer-control-v1:42:58:churn_likelihood_level | customer-control-v1:42:58 | Customer Harbor-3b529136ca: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: It happens sometimes, but I cannot recall the sequence that led to it. This is frustrating, ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 2}, \"entity_ids\": [\"Harbor-3b529136ca\"], \"f... |
customer-control-v1:42:59:churn_likelihood_level | customer-control-v1:42:59 | Conversation with account holder Harbor-93214b05e9.\nCustomer message: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I open a saved report, then click Export; th... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 2, \"frustration\": 2, \"refund\": false, \"repro\": true, \"severity\": 2}, \"entity_ids\": [\"Harbor-93214b05e9\"], \"fa... |
customer-control-v1:42:62:churn_likelihood_level | customer-control-v1:42:62 | Conversation with account holder Harbor-723dcf92b6.\nCustomer message: The report heading is misaligned, but every report function still works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: It happens sometimes, but I cannot recall the sequence that led to it. Thanks... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-723dcf92b6\"], \"family\":... |
customer-control-v1:42:63:churn_likelihood_level | customer-control-v1:42:63 | Conversation with account holder Harbor-2fb2de5fde.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Thanks for checking. I am simply reporting what I observed. I have ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 2, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-2fb2de5fde\"], \"fami... |
customer-control-v1:42:64:churn_likelihood_level | customer-control-v1:42:64 | Conversation with account holder Harbor-a96ae5785f.\nCustomer message: My card was charged twice for the same monthly invoice. I would like an offline reading mode, which this product does not currently offer. Both of those requests matter equally to me; I have not chosen one to address first.\nSupport: Please tell us ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"category\", \"categories\": [\"billing\", \"feature_request\"], \"churn\": 0, \"frustration\": 0, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-a96ae... |
customer-control-v1:42:65:churn_likelihood_level | customer-control-v1:42:65 | Customer Harbor-413c438c38: Exporting a report fails, but I can download the CSV and finish in the desktop app. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: It happens sometimes, but I cannot recall the sequence that led to it. Well, that was something. Whether I renew d... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"frustration\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 1}, \"entity_ids\": [\"Harbor-413c438c38\"], \"fa... |
customer-control-v1:42:66:churn_likelihood_level | customer-control-v1:42:66 | Customer Harbor-7dd7717566: Exporting a report fails, but I can download the CSV and finish in the desktop app. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: It happens sometimes, but I cannot recall the sequence that led to it. Thanks for checking. I am simply reporting ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 0, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 1}, \"entity_ids\": [\"Harbor-7dd7717566\"], \"family\":... |
customer-control-v1:42:67:churn_likelihood_level | customer-control-v1:42:67 | Customer Harbor-73672df631: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Well, that was something. Whether I renew depends on whether this is fixed before Friday. | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"frustration\", \"categories\": [\"feature_request\"], \"churn\": 1, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-73672df631\"],... |
customer-control-v1:42:68:churn_likelihood_level | customer-control-v1:42:68 | Customer Harbor-d89107115e: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: I am furious. This treatment is outrageous and completely unacceptable! I will keep using the service and renew my ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-d89107115e\"], \"fami... |
customer-control-v1:42:69:churn_likelihood_level | customer-control-v1:42:69 | Customer Harbor-b0ef133e3d: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Please refund the duplicate charge to my card. Well, that was something. I will keep using the service and renew my subscription. | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"frustration\", \"categories\": [\"billing\"], \"churn\": 0, \"frustration\": 1, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-b0ef133e3d\"], \"family... |
customer-control-v1:42:72:churn_likelihood_level | customer-control-v1:42:72 | Conversation with account holder Harbor-d2ee0c12b5.\nCustomer message: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I open a saved report, then click Export; th... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 1, \"refund\": false, \"repro\": true, \"severity\": 2}, \"entity_ids\": [\"Harbor-d2ee0c12b5\"], \"fa... |
customer-control-v1:42:73:churn_likelihood_level | customer-control-v1:42:73 | Conversation with account holder Harbor-2b4fdb95c1.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. The report heading is misaligned, but every report function still works. Both of those requests matter equally to me; I have not chosen one to address first.\nSupport... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"category\", \"categories\": [\"feature_request\", \"bug_report\"], \"churn\": 0, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-2... |
customer-control-v1:42:74:churn_likelihood_level | customer-control-v1:42:74 | Conversation with account holder Harbor-1afa5ab751.\nCustomer message: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Last month's refund has arrived. Today I only want the invoice explained. This is frustrating,... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 0, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-1afa5ab751\"], \"family\": \"... |
customer-control-v1:42:75:churn_likelihood_level | customer-control-v1:42:75 | Conversation with account holder Harbor-a3082f1f46.\nCustomer message: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I open a saved report, then click Export; th... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 2, \"refund\": false, \"repro\": true, \"severity\": 1}, \"entity_ids\": [\"Harbor-a3082f1f46\"], \"fa... |
customer-control-v1:42:76:churn_likelihood_level | customer-control-v1:42:76 | Conversation with account holder Harbor-7b196730b7.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I am furious. This treatment is outrageous and completely unaccepta... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"churn_likelihood_level\", \"categories\": [\"feature_request\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-7b1... |
customer-control-v1:42:77:churn_likelihood_level | customer-control-v1:42:77 | Conversation with account holder Harbor-a05554073b.\nCustomer message: Report export fails through every available method, so I cannot complete my filing. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: It happens sometimes, but I cannot recall the sequence that led to... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 2}, \"entity_ids\": [\"Harbor-a05554073b\"], \"family\":... |
customer-control-v1:42:79:churn_likelihood_level | customer-control-v1:42:79 | Conversation with account holder Harbor-4c9c88e10c.\nCustomer message: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: This is frustrating, but I appreciate your help and will keep this constructi... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"churn_likelihood_level\", \"categories\": [\"account\"], \"churn\": 1, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-4c9c88e10c\... |
customer-control-v1:42:81:churn_likelihood_level | customer-control-v1:42:81 | Customer Harbor-acc2647033: My card was charged twice for the same monthly invoice. I need access restored after changing the email address used to sign in. Both of those requests matter equally to me; I have not chosen one to address first.\nAgent: Could you add the details?\nCustomer: Please apply a credit for the ex... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"category\", \"categories\": [\"billing\", \"account\"], \"churn\": 2, \"frustration\": 2, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-acc2647033\"]... |
customer-control-v1:42:82:churn_likelihood_level | customer-control-v1:42:82 | Conversation with account holder Harbor-6729fc63eb.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. My card was charged twice for the same monthly invoice. Both of those requests matter equally to me; I have not chosen one to address first.\nSupport: Please tell us ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"category\", \"categories\": [\"feature_request\", \"billing\"], \"churn\": 0, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-6729... |
customer-control-v1:42:83:churn_likelihood_level | customer-control-v1:42:83 | Conversation with account holder Harbor-21caa023c6.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I am furious. This treatment is outrageous and completely unaccepta... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 2, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-21caa023c6\"], \"fami... |
customer-control-v1:42:84:churn_likelihood_level | customer-control-v1:42:84 | Customer Harbor-0fd981540d: The report heading is misaligned, but every report function still works. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: It happens sometimes, but I cannot recall the sequence that led to it. Thanks for checking. I am simply reporting what I obse... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 2, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-0fd981540d\"], \"family\":... |
customer-control-v1:42:85:churn_likelihood_level | customer-control-v1:42:85 | Conversation with account holder Harbor-41b47fcec3.\nCustomer message: Exporting a report fails, but I can download the CSV and finish in the desktop app. I need access restored after changing the email address used to sign in. Both of those requests matter equally to me; I have not chosen one to address first.\nSuppor... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"category\", \"categories\": [\"bug_report\", \"account\"], \"churn\": 2, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 1}, \"entity_ids\": [\"Harbor-41b47fcec... |
customer-control-v1:42:86:churn_likelihood_level | customer-control-v1:42:86 | Conversation with account holder Harbor-1fa3e88a07.\nCustomer message: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Please apply a credit for the extra payment to my next invoice. This is frustrating, but I app... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"churn_likelihood_level\", \"categories\": [\"billing\"], \"churn\": 2, \"frustration\": 1, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-1fa3e88a07\"... |
customer-control-v1:42:89:churn_likelihood_level | customer-control-v1:42:89 | Customer Harbor-a500c0d2b4: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Well, that was something. I have decided to leave. Please cancel my subscription at the end of this month. | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"frustration\", \"categories\": [\"account\"], \"churn\": 2, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-a500c0d2b4\"], \"famil... |
customer-control-v1:42:91:churn_likelihood_level | customer-control-v1:42:91 | Conversation with account holder Harbor-42401ae21a.\nCustomer message: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Please apply a credit for the extra payment to my next invoice. This is frustrating, but I app... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 0, \"frustration\": 1, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-42401ae21a\"], \"family\": \"r... |
customer-control-v1:42:92:churn_likelihood_level | customer-control-v1:42:92 | Conversation with account holder Harbor-0aa10def50.\nCustomer message: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Thanks for checking. I am simply reporting what I observed. I will keep using... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"account\"], \"churn\": 0, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-0aa10def50\"], \"family\": \"... |
customer-control-v1:42:95:churn_likelihood_level | customer-control-v1:42:95 | Customer Harbor-d216a6c7d4: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Thanks for checking. I am simply reporting what I observed. I have decided to leave. Please cancel my subscription at the end... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"account\"], \"churn\": 2, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-d216a6c7d4\"], \"family\": \"... |
customer-control-v1:42:97:churn_likelihood_level | customer-control-v1:42:97 | Customer Harbor-ec4c1c5aac: Report export fails through every available method, so I cannot complete my filing. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: It happens sometimes, but I cannot recall the sequence that led to it. This is frustrating, but I appreciate your ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 2, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 2}, \"entity_ids\": [\"Harbor-ec4c1c5aac\"], \"family\":... |
customer-control-v1:42:98:churn_likelihood_level | customer-control-v1:42:98 | Customer Harbor-fe0eac6828: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Please refund the duplicate charge to my card. I am furious. This treatment is outrageous and completely unacceptable! Whether I renew depends... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 1, \"frustration\": 2, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-fe0eac6828\"], \"family\": \"r... |
customer-control-v1:42:99:churn_likelihood_level | customer-control-v1:42:99 | Customer Harbor-1d5dc4a0f8: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Please apply a credit for the extra payment to my next invoice. Thanks for checking. I am simply reporting what I observed. Whether I renew de... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 1, \"frustration\": 0, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-1d5dc4a0f8\"], \"family\": \"r... |
customer-control-v1:42:101:churn_likelihood_level | customer-control-v1:42:101 | Customer Harbor-fca2457ca4: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: This is frustrating, but I appreciate your help and will keep this constructive. I will keep using the service and renew my s... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"account\"], \"churn\": 0, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-fca2457ca4\"], \"family\": \"... |
customer-control-v1:42:102:churn_likelihood_level | customer-control-v1:42:102 | Customer Harbor-4e42db8b0b: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Please refund the duplicate charge to my card. Thanks for checking. I am simply reporting what I observed. I have decided to leave. Please can... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 2, \"frustration\": 0, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-4e42db8b0b\"], \"family\": \"r... |
customer-control-v1:42:103:churn_likelihood_level | customer-control-v1:42:103 | Customer Harbor-39f0b49002: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Thanks for checking. I am simply reporting what I observed. I will keep using the service and renew my subscription. | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"account\"], \"churn\": 0, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-39f0b49002\"], \"family\": \"... |
customer-control-v1:42:104:churn_likelihood_level | customer-control-v1:42:104 | Customer Harbor-a452204037: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Well, that was something. I will keep using the service and renew my subscription. | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"frustration\", \"categories\": [\"feature_request\"], \"churn\": 0, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-a452204037\"],... |
customer-control-v1:42:105:churn_likelihood_level | customer-control-v1:42:105 | Conversation with account holder Harbor-6b226eaeaf.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I am furious. This treatment is outrageous and completely unaccepta... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-6b226eaeaf\"], \"fami... |
customer-control-v1:42:106:churn_likelihood_level | customer-control-v1:42:106 | Customer Harbor-f8bea8b078: Report export fails through every available method, so I cannot complete my filing. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: It happens sometimes, but I cannot recall the sequence that led to it. Well, that was something. Whether I renew d... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"frustration\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 2}, \"entity_ids\": [\"Harbor-f8bea8b078\"], \"fa... |
customer-control-v1:42:107:churn_likelihood_level | customer-control-v1:42:107 | Customer Harbor-a7dda6cd92: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: I am furious. This treatment is outrageous and completely unacceptable! Whether I renew depends on whether this is fixed befo... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"account\"], \"churn\": 1, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-a7dda6cd92\"], \"family\": \"... |
customer-control-v1:42:108:churn_likelihood_level | customer-control-v1:42:108 | Customer Harbor-187d7da9e4: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Last month's refund has arrived. Today I only want the invoice explained. Thanks for checking. I am simply reporting what I observed. Whether ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-187d7da9e4\"], \"family\": \"... |
customer-control-v1:42:111:churn_likelihood_level | customer-control-v1:42:111 | Customer Harbor-786a9c1d4e: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: I open a saved report, then click Export; the download panel disappears and nothing is saved... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 2, \"refund\": false, \"repro\": true, \"severity\": 1}, \"entity_ids\": [\"Harbor-786a9c1d4e\"], \"fa... |
customer-control-v1:42:115:churn_likelihood_level | customer-control-v1:42:115 | Conversation with account holder Harbor-0493aec46c.\nCustomer message: The report heading is misaligned, but every report function still works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I open a saved report, then click Preview; the heading shifts to the left, bu... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": true, \"severity\": 0}, \"entity_ids\": [\"Harbor-0493aec46c\"], \"family\": ... |
customer-control-v1:42:117:churn_likelihood_level | customer-control-v1:42:117 | Conversation with account holder Harbor-246da678f0.\nCustomer message: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: It happens sometimes, but I cannot recall th... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 1}, \"entity_ids\": [\"Harbor-246da678f0\"], \"f... |
customer-control-v1:42:118:churn_likelihood_level | customer-control-v1:42:118 | Conversation with account holder Harbor-065ca0da04.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Thanks for checking. I am simply reporting what I observed. Whether... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-065ca0da04\"], \"fami... |
customer-control-v1:42:121:churn_likelihood_level | customer-control-v1:42:121 | Customer Harbor-c819fd9eb0: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Please apply a credit for the extra payment to my next invoice. Thanks for checking. I am simply reporting what I observed. I will keep using ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 0, \"frustration\": 0, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-c819fd9eb0\"], \"family\": \"r... |
customer-control-v1:42:123:churn_likelihood_level | customer-control-v1:42:123 | Conversation with account holder Harbor-2f51382c5d.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: This is frustrating, but I appreciate your help and will keep this ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 2, \"frustration\": 1, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-2f51382c5d\"], \"fami... |
customer-control-v1:42:124:churn_likelihood_level | customer-control-v1:42:124 | Customer Harbor-cba715f75f: Exporting a report fails, but I can download the CSV and finish in the desktop app. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: It happens sometimes, but I cannot recall the sequence that led to it. I am furious. This treatment is outrageous ... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 1}, \"entity_ids\": [\"Harbor-cba715f75f\"], \"family\":... |
customer-control-v1:42:126:churn_likelihood_level | customer-control-v1:42:126 | Customer Harbor-0dcbfd2d64: I need access restored after changing the email address used to sign in. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: I am furious. This treatment is outrageous and completely unacceptable! I will keep using the service and renew my subscripti... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"account\"], \"churn\": 0, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-0dcbfd2d64\"], \"family\": \"... |
customer-control-v1:42:127:churn_likelihood_level | customer-control-v1:42:127 | Conversation with account holder Harbor-e90215d7a4.\nCustomer message: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Please apply a credit for the extra payment to my next invoice. Thanks for checking. I am simp... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 2, \"frustration\": 0, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-e90215d7a4\"], \"family\": \"r... |
customer-control-v1:42:128:churn_likelihood_level | customer-control-v1:42:128 | Customer Harbor-007b851731: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: Please explain this charge; I am not asking for money back. Thanks for checking. I am simply reporting what I observed. I have decided to leav... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 2, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-007b851731\"], \"family\": \"... |
customer-control-v1:42:129:churn_likelihood_level | customer-control-v1:42:129 | Customer Harbor-9b4cc7db43: The report heading is misaligned, but every report function still works. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: It happens sometimes, but I cannot recall the sequence that led to it. I am furious. This treatment is outrageous and complet... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-9b4cc7db43\"], \"family\":... |
customer-control-v1:42:131:churn_likelihood_level | customer-control-v1:42:131 | Conversation with account holder Harbor-6308890c9a.\nCustomer message: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Please refund the duplicate charge to my card. Thanks for checking. I am simply reporting what... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 1, \"frustration\": 0, \"refund\": true, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-6308890c9a\"], \"family\": \"r... |
customer-control-v1:42:132:churn_likelihood_level | customer-control-v1:42:132 | Customer Harbor-07d54f56c1: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: I am furious. This treatment is outrageous and completely unacceptable! I have decided to leave. Please cancel my s... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 2, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-07d54f56c1\"], \"fami... |
customer-control-v1:42:134:churn_likelihood_level | customer-control-v1:42:134 | Conversation with account holder Harbor-6d10286125.\nCustomer message: Exporting a report fails. I haven't tested the desktop route and don't know whether an alternative works. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I open a saved report, then click Export; th... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"bug_severity\", \"categories\": [\"bug_report\"], \"churn\": 2, \"frustration\": 0, \"refund\": false, \"repro\": true, \"severity\": 1}, \"entity_ids\": [\"Harbor-6d10286125\"], \"fa... |
customer-control-v1:42:135:churn_likelihood_level | customer-control-v1:42:135 | Conversation with account holder Harbor-a3df2db670.\nCustomer message: My card was charged twice for the same monthly invoice. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Last month's refund has arrived. Today I only want the invoice explained. I am furious. This t... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"billing\"], \"churn\": 2, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-a3df2db670\"], \"family\": \"... |
customer-control-v1:42:137:churn_likelihood_level | customer-control-v1:42:137 | Conversation with account holder Harbor-959f8c6537.\nCustomer message: Report export fails through every available method, so I cannot complete my filing. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: I open a saved report, then click Export; the download panel disap... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 2, \"frustration\": 0, \"refund\": false, \"repro\": true, \"severity\": 2}, \"entity_ids\": [\"Harbor-959f8c6537\"], \"family\": ... |
customer-control-v1:42:138:churn_likelihood_level | customer-control-v1:42:138 | Conversation with account holder Harbor-f8e75ce1a3.\nCustomer message: Report export fails through every available method, so I cannot complete my filing. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: It happens sometimes, but I cannot recall the sequence that led to... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"churn_likelihood_level\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 2, \"refund\": false, \"repro\": false, \"severity\": 2}, \"entity_ids\": [\"Harbor-f8e75ce1... |
customer-control-v1:42:139:churn_likelihood_level | customer-control-v1:42:139 | Conversation with account holder Harbor-6e9f997621.\nCustomer message: I would like an offline reading mode, which this product does not currently offer. That is the request I want you to handle first.\nSupport: Please tell us more.\nCustomer response: Thanks for checking. I am simply reporting what I observed. Whether... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"feature_request\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": false, \"severity\": 0}, \"entity_ids\": [\"Harbor-6e9f997621\"], \"fami... |
customer-control-v1:42:142:churn_likelihood_level | customer-control-v1:42:142 | Customer Harbor-3c2c84b50f: Report export fails through every available method, so I cannot complete my filing. That is the request I want you to handle first.\nAgent: Could you add the details?\nCustomer: I open a saved report, then click Export; the download panel disappears and nothing is saved. Thanks for checking.... | Churn likelihood level. This is a local ordinal intention rubric, not an empirically calibrated prediction of future churn. Evaluate the customer's stated continuation intent. If intent was explicitly withheld or not discussed, the synthetic generator has three equally likely latent intention levels. | [
{
"kind": "choice",
"metadata": "{\"case_name\": \"customer_support_fanout_control\", \"control_latents\": {\"ambiguity\": \"none\", \"categories\": [\"bug_report\"], \"churn\": 1, \"frustration\": 0, \"refund\": false, \"repro\": true, \"severity\": 2}, \"entity_ids\": [\"Harbor-3c2c84b50f\"], \"family\": ... |
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