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A few users can't connect over https


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Paramecium302
Posted April 25

Hi everyone. I'm working on getting remote access to my server running over https, and so far it's mostly going smoothly. A couple of us can reach it without any trouble, but two family members who happen to share one household simply cannot. The odd part: it isn't their router, because they also tried on mobile data while at my house and it just wouldn't let them connect either.

 

Is this as easy as grabbing their phone and router IP addresses and adding them to a whitelist? Or maybe there's already a thread somewhere covering the same issue along with a few fixes I could try?

 

Grateful as ever!

Posted April 26

Hi, what do they actually see when they try?

Rank: Core Team (13/13)
Posted April 26 (edited)
  On 4/26/2026 at 5:01 AM, Milo said:

Hi, what do they actually see when they try?

All they get is a plain "Unable to reach server" notice after a long spinning wheel. They're on a phone, though I tested a different phone over cellular data and it connected fine. Oddly enough, they also can't reach the server from their home game consoles either.

Edit: this happens while entering the server name and port. The name is a url. I followed the "Securing Your Server" guide very closely.

Edited by Paramecium302
Posted April 29

So you're saying you have a domain name? Could you send me a few screenshots of what they're typing into the connection screen over private message?

Cheers.

Posted May 2

Hi, which Streamora app are you trying to connect with? Is that the windows app?

Core Team
Posted May 8

That was the Streamora app running on my desktop PC. The others that would not connect were two phones and a console.

Posted May 12

Which provider issued your SSL certificate?

Member's overall reputation
Posted May 18

Sorry if this sounds basic, but do you mean the dynamic DNS setup?

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