{"domain": "accounts_payable_processing", "topology": "linear", "total_brs_fired": 6, "expected_br_count": 6, "audit_count": 44, "raw_audit_count": 59, "tool_name": "update_ap_vendor_invoice", "parameters": "{\"table_name\": \"u_ap_vendor_invoice\", \"operation\": \"update\", \"fields\": {\"u_match_status\": \"3\"}}", "seed_data": "{\"u_notes\": \"Invoice received and under review\", \"u_invoice_date\": \"2024-07-10\", \"u_number\": \"INV-CASCADE-3001\", \"u_hold_reason\": \"\", \"u_due_date\": \"2024-08-10\", \"u_purchase_order_ref\": \"f049499ee92843103e4839baa507113c\", \"u_state\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:50:08\", \"u_match_status\": \"1\", \"sys_tags\": \"\", \"u_received_date\": \"2024-07-12\", \"u_vendor_ref\": \"6849099ee92843103e4839baa507118b\", \"sys_id\": \"4549499ee92843103e4839baa5071143\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:50:08\", \"u_currency_code\": \"USD\", \"u_requires_two_level_approval\": \"false\", \"u_dispute_reason\": \"\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\", \"u_total_amount\": \"6562.5\"}", "supporting_data": "{\"u_ap_vendor_invoice\": [{\"u_notes\": \"Invoice received and under review\", \"u_invoice_date\": \"2024-07-10\", \"u_number\": \"INV-CASCADE-3001\", \"u_hold_reason\": \"\", \"u_due_date\": \"2024-08-10\", \"u_purchase_order_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_purchase_order/f049499ee92843103e4839baa507113c\", \"value\": \"f049499ee92843103e4839baa507113c\"}, \"u_state\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:50:08\", \"u_match_status\": \"1\", \"sys_tags\": \"\", \"u_received_date\": \"2024-07-12\", \"u_vendor_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor/6849099ee92843103e4839baa507118b\", \"value\": \"6849099ee92843103e4839baa507118b\"}, \"sys_id\": \"4549499ee92843103e4839baa5071143\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:50:08\", \"u_currency_code\": \"USD\", \"u_requires_two_level_approval\": \"false\", \"u_dispute_reason\": \"\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\", \"u_total_amount\": \"6562.5\"}, {\"u_notes\": \"Invoice partially matched against PO-2024-00138. Line item 3 quantity discrepancy under review by AP team.\", \"u_invoice_date\": \"2024-03-18\", \"u_number\": \"INV-2024-00387\", \"u_hold_reason\": \"\", \"u_due_date\": \"2024-04-19\", \"u_purchase_order_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_purchase_order/b9851b0ae9a003103e4839baa50711b7\", \"value\": \"b9851b0ae9a003103e4839baa50711b7\"}, \"u_state\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:24:29\", \"u_match_status\": \"2\", \"sys_tags\": \"\", \"u_received_date\": \"2024-03-20\", \"u_vendor_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor/9375d70ae9a003103e4839baa50711c4\", \"value\": \"9375d70ae9a003103e4839baa50711c4\"}, \"sys_id\": \"4e851b0ae9a003103e4839baa50711bc\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:29\", \"u_currency_code\": \"USD\", \"u_requires_two_level_approval\": \"false\", \"u_dispute_reason\": \"\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\", \"u_total_amount\": \"12800\"}, {\"u_notes\": \"AP team contacted vendor on 2024-02-20 requesting W-9. Follow-up scheduled for 2024-03-01.\", \"u_invoice_date\": \"2024-02-14\", \"u_number\": \"INV-2024-00298\", \"u_hold_reason\": \"Vendor has not provided updated W-9 form required for tax year 2024. Invoice processing suspended until documentation is received.\", \"u_due_date\": \"2024-03-17\", \"u_purchase_order_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_purchase_order/b9851b0ae9a003103e4839baa50711b7\", \"value\": \"b9851b0ae9a003103e4839baa50711b7\"}, \"u_state\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:24:30\", \"u_match_status\": \"1\", \"sys_tags\": \"\", \"u_received_date\": \"2024-02-16\", \"u_vendor_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor/9375d70ae9a003103e4839baa50711c4\", \"value\": \"9375d70ae9a003103e4839baa50711c4\"}, \"sys_id\": \"96859b0ae9a003103e4839baa5071172\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:30\", \"u_currency_code\": \"USD\", \"u_requires_two_level_approval\": \"false\", \"u_dispute_reason\": \"\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\", \"u_total_amount\": \"8950.75\"}, {\"u_notes\": \"Invoice matched to PO-2024-00112 for annual software licensing renewal. Two-level approval completed on 2024-03-10.\", \"u_invoice_date\": \"2024-03-01\", \"u_number\": \"INV-2024-00341\", \"u_hold_reason\": \"\", \"u_due_date\": \"2024-04-03\", \"u_purchase_order_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_purchase_order/b9851b0ae9a003103e4839baa50711b7\", \"value\": \"b9851b0ae9a003103e4839baa50711b7\"}, \"u_state\": \"4\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:24:28\", \"u_match_status\": \"3\", \"sys_tags\": \"\", \"u_received_date\": \"2024-03-04\", \"u_vendor_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor/9375d70ae9a003103e4839baa50711c4\", \"value\": \"9375d70ae9a003103e4839baa50711c4\"}, \"sys_id\": \"ce851b0ae9a003103e4839baa50711b9\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:28\", \"u_currency_code\": \"USD\", \"u_requires_two_level_approval\": \"true\", \"u_dispute_reason\": \"\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\", \"u_total_amount\": \"47250\"}], \"u_ap_vendor\": [{\"u_name\": \"Cascade Test Vendor Alpha\", \"u_notes\": \"\", \"u_tax_id\": \"12-3456789\", \"u_contact_phone\": \"555-0199\", \"u_address\": \"100 Vendor Lane, Suite 200, Chicago IL 60601\", \"u_onboarding_date\": \"2024-01-15\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:50:06\", \"sys_tags\": \"\", \"u_vendor_code\": \"VEND-9001\", \"u_default_currency\": \"USD\", \"sys_id\": \"6849099ee92843103e4839baa507118b\", \"u_contact_name\": \"Jane Doe\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"jane.doe@cascadevendor.com\", \"u_credit_limit\": \"100000\", \"sys_created_on\": \"2026-05-01 14:50:06\", \"u_bank_account_ref\": \"\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_payment_method\": \"1\"}, {\"u_name\": \"Crestwave IT Services LLC\", \"u_notes\": \"Vendor suspended on 2024-01-30 pending internal compliance audit related to contract pricing discrepancies. No new invoices may be submitted until reinstatement is approved by Procurement.\", \"u_tax_id\": \"83-5519047\", \"u_contact_phone\": \"+1-646-555-0391\", \"u_address\": \"350 Fifth Avenue, Suite 2100, New York, NY 10118\", \"u_onboarding_date\": \"2020-09-22\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:24:17\", \"sys_tags\": \"\", \"u_vendor_code\": \"VND-IT-00115\", \"u_default_currency\": \"USD\", \"sys_id\": \"9375d70ae9a003103e4839baa50711c4\", \"u_contact_name\": \"Sandra Okonkwo\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"s.okonkwo@crestwaveit.com\", \"u_credit_limit\": \"75000\", \"sys_created_on\": \"2026-05-01 06:24:17\", \"u_bank_account_ref\": \"\", \"u_status\": \"3\", \"sys_created_by\": \"admin\", \"u_payment_method\": \"2\"}, {\"u_name\": \"Nexalink Software Solutions Inc.\", \"u_notes\": \"Preferred vendor for enterprise software licensing. Annual renewal invoices typically exceed $40,000. Two-level approval required per policy.\", \"u_tax_id\": \"47-3821056\", \"u_contact_phone\": \"+1-415-555-0182\", \"u_address\": \"2200 Market Street, Suite 800, San Francisco, CA 94114\", \"u_onboarding_date\": \"2019-06-15\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:24:18\", \"sys_tags\": \"\", \"u_vendor_code\": \"VND-SW-00041\", \"u_default_currency\": \"USD\", \"sys_id\": \"af75d70ae9a003103e4839baa50711fa\", \"u_contact_name\": \"Patricia Holloway\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"p.holloway@nexalinksoftware.com\", \"u_credit_limit\": \"250000\", \"sys_created_on\": \"2026-05-01 06:24:18\", \"u_bank_account_ref\": \"\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_payment_method\": \"1\"}, {\"u_name\": \"Brightfield Office & Facilities Group\", \"u_notes\": \"Supplies office consumables and manages facilities maintenance contracts. Net 30 payment terms standard. W-9 renewal pending for 2024 tax year.\", \"u_tax_id\": \"36-7740291\", \"u_contact_phone\": \"+1-312-555-0247\", \"u_address\": \"1045 W. Adams Street, Floor 3, Chicago, IL 60607\", \"u_onboarding_date\": \"2021-02-08\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:24:18\", \"sys_tags\": \"\", \"u_vendor_code\": \"VND-FAC-00078\", \"u_default_currency\": \"USD\", \"sys_id\": \"db75d70ae9a003103e4839baa50711f8\", \"u_contact_name\": \"Marcus Delgado\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"m.delgado@brightfieldofg.com\", \"u_credit_limit\": \"50000\", \"sys_created_on\": \"2026-05-01 06:24:18\", \"u_bank_account_ref\": \"\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_payment_method\": \"3\"}], \"u_ap_purchase_order\": [{\"u_notes\": \"PO covers Q1-Q2 office consumables replenishment and scheduled facilities maintenance visits. Line item 3 quantity under review due to discrepancy with INV-2024-00387.\", \"u_department\": \"Facilities Management\", \"sys_mod_count\": \"0\", \"u_total_value\": \"15000\", \"sys_updated_on\": \"2026-05-01 06:24:21\", \"sys_tags\": \"\", \"u_vendor_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor/9375d70ae9a003103e4839baa50711c4\", \"value\": \"9375d70ae9a003103e4839baa50711c4\"}, \"sys_id\": \"18851b0ae9a003103e4839baa50711b2\", \"u_issue_date\": \"2024-03-01\", \"u_remaining_balance\": \"2200\", \"sys_updated_by\": \"admin\", \"u_delivery_address\": \"1045 W. Adams Street, Floor 3, Chicago, IL 60607\", \"sys_created_on\": \"2026-05-01 06:24:21\", \"u_currency_code\": \"USD\", \"u_status\": \"2\", \"u_expiry_date\": \"2024-06-30\", \"u_cost_center\": \"CC-FAC-003\", \"u_po_number\": \"PO-2024-00138\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Annual enterprise software licensing renewal for Nexalink platform. PO raised by IT Procurement on 2024-02-15. Fully matched to INV-2024-00341.\", \"u_department\": \"Information Technology\", \"sys_mod_count\": \"0\", \"u_total_value\": \"47250\", \"sys_updated_on\": \"2026-05-01 06:24:27\", \"sys_tags\": \"\", \"u_vendor_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor/9375d70ae9a003103e4839baa50711c4\", \"value\": \"9375d70ae9a003103e4839baa50711c4\"}, \"sys_id\": \"a5851b0ae9a003103e4839baa50711b5\", \"u_issue_date\": \"2024-02-15\", \"u_remaining_balance\": \"0\", \"sys_updated_by\": \"admin\", \"u_delivery_address\": \"2200 Market Street, Suite 800, San Francisco, CA 94114\", \"sys_created_on\": \"2026-05-01 06:24:27\", \"u_currency_code\": \"USD\", \"u_status\": \"2\", \"u_expiry_date\": \"2024-12-31\", \"u_cost_center\": \"CC-IT-001\", \"u_po_number\": \"PO-2024-00112\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"PO issued for ergonomic office furniture and equipment for Operations floor refresh. Invoice INV-2024-00298 is on hold pending vendor W-9 submission; balance remains open until invoice is cleared.\", \"u_department\": \"Operations\", \"sys_mod_count\": \"0\", \"u_total_value\": \"8950.75\", \"sys_updated_on\": \"2026-05-01 06:24:27\", \"sys_tags\": \"\", \"u_vendor_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor/9375d70ae9a003103e4839baa50711c4\", \"value\": \"9375d70ae9a003103e4839baa50711c4\"}, \"sys_id\": \"b9851b0ae9a003103e4839baa50711b7\", \"u_issue_date\": \"2024-01-22\", \"u_remaining_balance\": \"8950.75\", \"sys_updated_by\": \"admin\", \"u_delivery_address\": \"1045 W. Adams Street, Floor 3, Chicago, IL 60607\", \"sys_created_on\": \"2026-05-01 06:24:27\", \"u_currency_code\": \"USD\", \"u_status\": \"1\", \"u_expiry_date\": \"2024-05-31\", \"u_cost_center\": \"CC-OPS-007\", \"u_po_number\": \"PO-2024-00095\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"\", \"u_department\": \"Accounts Payable\", \"sys_mod_count\": \"0\", \"u_total_value\": \"25000\", \"sys_updated_on\": \"2026-05-01 14:50:06\", \"sys_tags\": \"\", \"u_vendor_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor/6849099ee92843103e4839baa507118b\", \"value\": \"6849099ee92843103e4839baa507118b\"}, \"sys_id\": \"f049499ee92843103e4839baa507113c\", \"u_issue_date\": \"2024-06-01\", \"u_remaining_balance\": \"12500\", \"sys_updated_by\": \"admin\", \"u_delivery_address\": \"200 Warehouse Blvd, Chicago IL 60602\", \"sys_created_on\": \"2026-05-01 14:50:06\", \"u_currency_code\": \"USD\", \"u_status\": \"1\", \"u_expiry_date\": \"2025-06-01\", \"u_cost_center\": \"CC-4400\", \"u_po_number\": \"PO-CASCADE-7001\", \"sys_created_by\": \"admin\"}], \"u_ap_po_line_item\": [{\"u_line_total\": \"8750\", \"u_purchase_order_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_purchase_order/b9851b0ae9a003103e4839baa50711b7\", \"value\": \"b9851b0ae9a003103e4839baa50711b7\"}, \"sys_mod_count\": \"0\", \"u_unit_price\": \"8750\", \"u_product_code\": \"NXL-SUP-PREM-ANN\", \"sys_updated_on\": \"2026-05-01 06:24:31\", \"u_match_status\": \"3\", \"u_unit_of_measure\": \"Annual Service\", \"sys_tags\": \"\", \"u_gl_account_code\": \"6210-IT-SUPP\", \"u_tax_rate\": \"0\", \"u_quantity_received\": \"1\", \"sys_id\": \"3a859b0ae9a003103e4839baa5071179\", \"u_description\": \"Nexalink Premium Support & Maintenance Package - 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Q1/Q2 2024\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:31\", \"u_line_number\": \"3\", \"u_quantity_ordered\": \"12\", \"sys_created_by\": \"admin\"}, {\"u_line_total\": \"38500\", \"u_purchase_order_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_purchase_order/b9851b0ae9a003103e4839baa50711b7\", \"value\": \"b9851b0ae9a003103e4839baa50711b7\"}, \"sys_mod_count\": \"0\", \"u_unit_price\": \"38500\", \"u_product_code\": \"NXL-ENT-BASE-250\", \"sys_updated_on\": \"2026-05-01 06:24:30\", \"u_match_status\": \"3\", \"u_unit_of_measure\": \"Annual License\", \"sys_tags\": \"\", \"u_gl_account_code\": \"6200-IT-LIC\", \"u_tax_rate\": \"0\", \"u_quantity_received\": \"1\", \"sys_id\": \"ea859b0ae9a003103e4839baa5071174\", \"u_description\": \"Nexalink Enterprise Platform - Annual Base License (250 seats)\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:30\", \"u_line_number\": \"1\", \"u_quantity_ordered\": \"1\", \"sys_created_by\": \"admin\"}], \"u_ap_invoice_line_item\": [{\"u_line_total\": \"38500\", \"sys_mod_count\": \"0\", \"u_unit_price\": \"38500\", \"u_product_code\": \"NXL-ENT-BASE-250\", \"sys_updated_on\": \"2026-05-01 06:24:36\", \"u_match_status\": \"3\", \"sys_tags\": \"\", \"u_dispute_flag\": \"false\", \"u_gl_account_code\": \"6200-IT-LIC\", \"u_tax_amount\": \"0\", \"u_match_variance\": \"0\", \"u_po_line_item_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_po_line_item/e6859b0ae9a003103e4839baa5071177\", \"value\": \"e6859b0ae9a003103e4839baa5071177\"}, \"sys_id\": \"7f85db0ae9a003103e4839baa507118f\", \"u_description\": \"Nexalink Enterprise Platform - Annual Base License (250 seats)\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:36\", \"u_line_number\": \"1\", \"u_quantity_billed\": \"1\", \"sys_created_by\": \"admin\", \"u_vendor_invoice_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor_invoice/96859b0ae9a003103e4839baa5071172\", \"value\": \"96859b0ae9a003103e4839baa5071172\"}}, {\"u_line_total\": \"8750\", \"sys_mod_count\": \"0\", \"u_unit_price\": \"8750\", \"u_product_code\": \"NXL-SUP-PREM-ANN\", \"sys_updated_on\": \"2026-05-01 06:24:37\", \"u_match_status\": \"3\", \"sys_tags\": \"\", \"u_dispute_flag\": \"false\", \"u_gl_account_code\": \"6210-IT-SUPP\", \"u_tax_amount\": \"0\", \"u_match_variance\": \"0\", \"u_po_line_item_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_po_line_item/e6859b0ae9a003103e4839baa5071177\", \"value\": \"e6859b0ae9a003103e4839baa5071177\"}, \"sys_id\": \"8895db0ae9a003103e4839baa5071192\", \"u_description\": \"Nexalink Premium Support & Maintenance Package - Annual\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:37\", \"u_line_number\": \"2\", \"u_quantity_billed\": \"1\", \"sys_created_by\": \"admin\", \"u_vendor_invoice_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor_invoice/96859b0ae9a003103e4839baa5071172\", \"value\": \"96859b0ae9a003103e4839baa5071172\"}}, {\"u_line_total\": \"3300\", \"sys_mod_count\": \"0\", \"u_unit_price\": \"275\", \"u_product_code\": \"BFG-MAINT-VISIT\", \"sys_updated_on\": \"2026-05-01 06:24:38\", \"u_match_status\": \"2\", \"sys_tags\": \"\", \"u_dispute_flag\": \"false\", \"u_gl_account_code\": \"7100-FAC-MAINT\", \"u_tax_amount\": \"272.25\", \"u_match_variance\": \"825\", \"u_po_line_item_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_po_line_item/e6859b0ae9a003103e4839baa5071177\", \"value\": \"e6859b0ae9a003103e4839baa5071177\"}, \"sys_id\": \"9c95db0ae9a003103e4839baa5071194\", \"u_description\": \"Scheduled Facilities Maintenance Site Visits - Q1/Q2 2024\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:38\", \"u_line_number\": \"1\", \"u_quantity_billed\": \"12\", \"sys_created_by\": \"admin\", \"u_vendor_invoice_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor_invoice/96859b0ae9a003103e4839baa5071172\", \"value\": \"96859b0ae9a003103e4839baa5071172\"}}], \"u_ap_approval_request\": [{\"u_decision_notes\": \"Level 1 approval confirmed by J. Reeves. Invoice amount of $47,250 is within approved annual software budget allocation for IT. Approved at Level 2. Invoice cleared for payment scheduling.\", \"u_requested_on\": \"2024-03-06 15:00:00\", \"u_approver_name\": \"Catherine Moreau\", \"u_due_date\": \"2024-03-11\", \"u_approval_level\": \"2\", \"u_responded_on\": \"2024-03-10 10:45:00\", \"u_state\": \"2\", \"sys_mod_count\": \"0\", \"u_approval_policy_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_approval_policy/8f75d70ae9a003103e4839baa50711c1\", \"value\": \"8f75d70ae9a003103e4839baa50711c1\"}, \"sys_updated_on\": \"2026-05-01 06:24:32\", \"sys_tags\": \"\", \"sys_id\": \"3e859b0ae9a003103e4839baa507117b\", \"u_amount_at_approval\": \"47250\", \"sys_updated_by\": \"admin\", \"u_override_justification\": \"\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 06:24:32\", \"sys_created_by\": \"admin\", \"u_vendor_invoice_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor_invoice/96859b0ae9a003103e4839baa5071172\", \"value\": \"96859b0ae9a003103e4839baa5071172\"}}, {\"u_decision_notes\": \"Invoice verified against PO-2024-00112. All line items match. Approved at Level 1 — forwarding to Level 2 for executive sign-off per two-level approval policy.\", \"u_requested_on\": \"2024-03-05 09:15:00\", \"u_approver_name\": \"Jonathan Reeves\", \"u_due_date\": \"2024-03-08\", \"u_approval_level\": \"1\", \"u_responded_on\": \"2024-03-06 14:32:00\", \"u_state\": \"2\", \"sys_mod_count\": \"0\", \"u_approval_policy_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_approval_policy/8f75d70ae9a003103e4839baa50711c1\", \"value\": \"8f75d70ae9a003103e4839baa50711c1\"}, \"sys_updated_on\": \"2026-05-01 06:24:33\", \"sys_tags\": \"\", \"sys_id\": \"cf85db0ae9a003103e4839baa5071113\", \"u_amount_at_approval\": \"47250\", \"sys_updated_by\": \"admin\", \"u_override_justification\": \"\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 06:24:33\", \"sys_created_by\": \"admin\", \"u_vendor_invoice_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor_invoice/96859b0ae9a003103e4839baa5071172\", \"value\": \"96859b0ae9a003103e4839baa5071172\"}}, {\"u_decision_notes\": \"\", \"u_requested_on\": \"2024-03-21 08:30:00\", \"u_approver_name\": \"Derek Ashworth\", \"u_due_date\": \"2024-03-25\", \"u_approval_level\": \"1\", \"u_responded_on\": \"\", \"u_state\": \"1\", \"sys_mod_count\": \"0\", \"u_approval_policy_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_approval_policy/8f75d70ae9a003103e4839baa50711c1\", \"value\": \"8f75d70ae9a003103e4839baa50711c1\"}, \"sys_updated_on\": \"2026-05-01 06:24:33\", \"sys_tags\": \"\", \"sys_id\": \"d385db0ae9a003103e4839baa5071116\", \"u_amount_at_approval\": \"12800\", \"sys_updated_by\": \"admin\", \"u_override_justification\": \"\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 06:24:33\", \"sys_created_by\": \"admin\", \"u_vendor_invoice_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor_invoice/96859b0ae9a003103e4839baa5071172\", \"value\": \"96859b0ae9a003103e4839baa5071172\"}}], \"u_ap_payment_disbursement\": [{\"u_notes\": \"Wire transfer rejected by receiving bank on 2024-03-15 due to mismatched beneficiary account routing number. AP team notified vendor contact to provide corrected banking details. Disbursement to be reissued once verified account information is received. Related invoices remain in Approved state pending reprocessing.\", \"u_reference_number\": \"WIRE-20240315-00197\", \"u_released_by\": \"Jonathan Reeves\", \"u_payment_date\": \"2024-03-15\", \"u_state\": \"4\", \"sys_mod_count\": \"0\", \"u_scheduled_date\": \"2024-03-15\", \"sys_updated_on\": \"2026-05-01 06:24:21\", \"sys_tags\": \"\", \"u_disbursement_number\": \"DISB-2024-00197\", \"sys_id\": \"80851b0ae9a003103e4839baa5071102\", \"u_batch_id\": \"BATCH-2024-0315-B\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:21\", \"u_bank_account_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_bank_account/ea75d70ae9a003103e4839baa50711ba\", \"value\": \"ea75d70ae9a003103e4839baa50711ba\"}, \"u_currency_code\": \"USD\", \"sys_created_by\": \"admin\", \"u_total_amount\": \"22400\", \"u_payment_method\": \"2\"}, {\"u_notes\": \"Payment released for INV-2024-00341 (Nexalink Software Solutions Inc.) following completion of two-level approval on 2024-03-10. ACH transfer confirmed by bank on 2024-03-28.\", \"u_reference_number\": \"ACH-20240328-00218\", \"u_released_by\": \"Catherine Moreau\", \"u_payment_date\": \"2024-03-28\", \"u_state\": \"3\", \"sys_mod_count\": \"0\", \"u_scheduled_date\": \"2024-03-28\", \"sys_updated_on\": \"2026-05-01 06:24:19\", \"sys_tags\": \"\", \"u_disbursement_number\": \"DISB-2024-00218\", \"sys_id\": \"b375d70ae9a003103e4839baa50711fd\", \"u_batch_id\": \"BATCH-2024-0328-A\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:19\", \"u_bank_account_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_bank_account/ea75d70ae9a003103e4839baa50711ba\", \"value\": \"ea75d70ae9a003103e4839baa50711ba\"}, \"u_currency_code\": \"USD\", \"sys_created_by\": \"admin\", \"u_total_amount\": \"47250\", \"u_payment_method\": \"1\"}, {\"u_notes\": \"Scheduled disbursement for approved facilities vendor invoice covering Q1 office consumables (partial settlement of PO-2024-00138). Pending release on 2024-04-05 payment run. Invoice match discrepancy on line item 3 excluded from this disbursement.\", \"u_reference_number\": \"ACH-20240405-00231\", \"u_released_by\": \"\", \"u_payment_date\": \"\", \"u_state\": \"1\", \"sys_mod_count\": \"0\", \"u_scheduled_date\": \"2024-04-05\", \"sys_updated_on\": \"2026-05-01 06:24:20\", \"sys_tags\": \"\", \"u_disbursement_number\": \"DISB-2024-00231\", \"sys_id\": \"cc85d70ae9a003103e4839baa50711ff\", \"u_batch_id\": \"BATCH-2024-0405-A\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:20\", \"u_bank_account_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_bank_account/ea75d70ae9a003103e4839baa50711ba\", \"value\": \"ea75d70ae9a003103e4839baa50711ba\"}, \"u_currency_code\": \"USD\", \"sys_created_by\": \"admin\", \"u_total_amount\": \"9750\", \"u_payment_method\": \"1\"}], \"u_ap_disbursement_invoice_map\": [{\"u_notes\": \"Settlement reversed following wire transfer rejection by receiving bank on 2024-03-15 (DISB-2024-00197). Beneficiary routing details were incorrect. AP team has contacted vendor to obtain corrected banking information. Invoice INV-2024-00298 remains in Approved state; a new disbursement will be created once vendor provides verified account details.\", \"u_applied_date\": \"2024-03-15\", \"u_discount_taken\": \"0\", \"u_disbursement_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_payment_disbursement/80851b0ae9a003103e4839baa5071102\", \"value\": \"80851b0ae9a003103e4839baa5071102\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:24:34\", \"u_withholding_tax\": \"0\", \"sys_tags\": \"\", \"u_amount_applied\": \"8950.75\", \"sys_id\": \"1b85db0ae9a003103e4839baa5071118\", \"u_partial_payment\": \"false\", \"u_settlement_status\": \"3\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:34\", \"u_currency_code\": \"USD\", \"u_exchange_rate\": \"1\", \"sys_created_by\": \"admin\", \"u_vendor_invoice_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor_invoice/96859b0ae9a003103e4839baa5071172\", \"value\": \"96859b0ae9a003103e4839baa5071172\"}}, {\"u_notes\": \"Partial payment of INV-2024-00387 scheduled for 2024-04-05 payment run. Amount of $9,750.00 covers fully matched line items only. Remaining $3,050.00 withheld pending resolution of line item 3 quantity discrepancy (3 unconfirmed maintenance visits). Disbursement not yet released.\", \"u_applied_date\": \"2024-04-05\", \"u_discount_taken\": \"0\", \"u_disbursement_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_payment_disbursement/80851b0ae9a003103e4839baa5071102\", \"value\": \"80851b0ae9a003103e4839baa5071102\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:24:35\", \"u_withholding_tax\": \"0\", \"sys_tags\": \"\", \"u_amount_applied\": \"9750\", \"sys_id\": \"6785db0ae9a003103e4839baa507111b\", \"u_partial_payment\": \"true\", \"u_settlement_status\": \"1\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:35\", \"u_currency_code\": \"USD\", \"u_exchange_rate\": \"1\", \"sys_created_by\": \"admin\", \"u_vendor_invoice_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor_invoice/96859b0ae9a003103e4839baa5071172\", \"value\": \"96859b0ae9a003103e4839baa5071172\"}}, {\"u_notes\": \"Full settlement of INV-2024-00341 via ACH disbursement DISB-2024-00218. Two-level approval completed 2024-03-10. Payment confirmed by bank on 2024-03-28. No early payment discount or withholding applicable.\", \"u_applied_date\": \"2024-03-28\", \"u_discount_taken\": \"0\", \"u_disbursement_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_payment_disbursement/80851b0ae9a003103e4839baa5071102\", \"value\": \"80851b0ae9a003103e4839baa5071102\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:24:35\", \"u_withholding_tax\": \"0\", \"sys_tags\": \"\", \"u_amount_applied\": \"47250\", \"sys_id\": \"7b85db0ae9a003103e4839baa507111d\", \"u_partial_payment\": \"false\", \"u_settlement_status\": \"2\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:35\", \"u_currency_code\": \"USD\", \"u_exchange_rate\": \"1\", \"sys_created_by\": \"admin\", \"u_vendor_invoice_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ap_vendor_invoice/96859b0ae9a003103e4839baa5071172\", \"value\": \"96859b0ae9a003103e4839baa5071172\"}}], \"u_ap_bank_account\": [{\"u_account_name\": \"AP Wire Transfer Disbursement Account\", \"u_iban\": \"\", \"u_account_number_masked\": \"****7703\", \"sys_mod_count\": \"0\", \"u_routing_number\": \"026009593\", \"sys_updated_on\": \"2026-05-01 06:24:14\", \"sys_tags\": \"\", \"u_swift_code\": \"BOFAUS3N\", \"sys_id\": \"2275d70ae9a003103e4839baa5071155\", \"u_daily_limit\": \"1000000\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:14\", \"u_bank_name\": \"Bank of America, N.A.\", \"u_last_reconciled_date\": \"2024-03-31\", \"u_currency_code\": \"USD\", \"u_status\": \"1\", \"u_account_type\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_account_name\": \"AP Primary Disbursement Account - ACH\", \"u_iban\": \"\", \"u_account_number_masked\": \"****4821\", \"sys_mod_count\": \"0\", \"u_routing_number\": \"021000021\", \"sys_updated_on\": \"2026-05-01 06:24:13\", \"sys_tags\": \"\", \"u_swift_code\": \"CHASUS33\", \"sys_id\": \"5275d70ae9a003103e4839baa5071152\", \"u_daily_limit\": \"500000\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:13\", \"u_bank_name\": \"JPMorgan Chase Bank, N.A.\", \"u_last_reconciled_date\": \"2024-03-31\", \"u_currency_code\": \"USD\", \"u_status\": \"1\", \"u_account_type\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_account_name\": \"AP Check Payment Reserve Account\", \"u_iban\": \"\", \"u_account_number_masked\": \"****2256\", \"sys_mod_count\": \"0\", \"u_routing_number\": \"071000013\", \"sys_updated_on\": \"2026-05-01 06:24:14\", \"sys_tags\": \"\", \"u_swift_code\": \"WFBIUS6S\", \"sys_id\": \"ea75d70ae9a003103e4839baa50711ba\", \"u_daily_limit\": \"150000\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:24:14\", \"u_bank_name\": \"Wells Fargo Bank, N.A.\", \"u_last_reconciled_date\": \"2024-03-29\", \"u_currency_code\": \"USD\", \"u_status\": \"1\", \"u_account_type\": \"3\", \"sys_created_by\": \"admin\"}], \"u_ap_approval_policy\": [{\"u_min_amount_threshold\": \"0.01\", \"u_applies_to_vendor_status\": \"1\", \"u_effective_date\": \"2023-07-01\", \"u_escalation_days\": \"5\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:24:16\", \"sys_tags\": \"\", \"u_policy_name\": \"Low-Value Invoice Approval Policy (Up to $10K)\", \"sys_id\": \"8f75d70ae9a003103e4839baa50711c1\", \"sys_updated_by\": \"admin\", \"u_max_amount_threshold\": \"9999.99\", \"u_department_scope\": \"Facilities Management, Operations, Procurement\", \"sys_created_on\": \"2026-05-01 06:24:16\", \"u_active\": \"true\", \"u_currency_code\": \"USD\", \"u_expiry_date\": \"2024-12-31\", \"u_required_approval_levels\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_min_amount_threshold\": \"50000.01\", \"u_applies_to_vendor_status\": \"2\", \"u_effective_date\": \"2024-01-01\", \"u_escalation_days\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:24:16\", \"sys_tags\": \"\", \"u_policy_name\": \"Two-Level Executive Approval - High Value (>$50K)\", \"sys_id\": \"fa75d70ae9a003103e4839baa50711bf\", \"sys_updated_by\": \"admin\", \"u_max_amount_threshold\": \"999999999\", \"u_department_scope\": \"All Departments\", \"sys_created_on\": \"2026-05-01 06:24:16\", \"u_active\": \"true\", \"u_currency_code\": \"USD\", \"u_expiry_date\": \"2024-12-31\", \"u_required_approval_levels\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_min_amount_threshold\": \"10000\", \"u_applies_to_vendor_status\": \"2\", \"u_effective_date\": \"2024-01-01\", \"u_escalation_days\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:24:15\", \"sys_tags\": \"\", \"u_policy_name\": \"Standard Single-Level Approval - Mid Range ($10K-$50K)\", \"sys_id\": \"fe75d70ae9a003103e4839baa50711bc\", \"sys_updated_by\": \"admin\", \"u_max_amount_threshold\": \"50000\", \"u_department_scope\": \"All Departments\", \"sys_created_on\": \"2026-05-01 06:24:15\", \"u_active\": \"true\", \"u_currency_code\": \"USD\", \"u_expiry_date\": \"2024-12-31\", \"u_required_approval_levels\": \"1\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_ap_vendor_invoice\": {\"u_number\": {\"type\": \"str\"}, \"u_vendor_ref\": {\"FK\": \"u_ap_vendor\"}, \"u_purchase_order_ref\": {\"FK\": \"u_ap_purchase_order\"}, \"u_invoice_date\": {\"type\": \"str\"}, \"u_received_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_total_amount\": {\"type\": \"decimal\"}, \"u_currency_code\": {\"type\": \"str\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Received\", \"Under Review\", \"Pending Approval\", \"Approved\", \"Paid\"]}, \"u_match_status\": {\"type\": \"str\", \"enum\": [\"Unmatched\", \"Partially Matched\", \"Fully Matched\", \"Disputed\"]}, \"u_dispute_reason\": {\"type\": \"str\"}, \"u_hold_reason\": {\"type\": \"str\"}, \"u_payment_terms\": {\"type\": \"str\"}, \"u_requires_two_level_approval\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_ap_vendor\": {\"u_vendor_code\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_bank_account_ref\": {\"FK\": \"u_ap_bank_account\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"Suspended\", \"Pending Review\"]}, \"u_contact_name\": {\"type\": \"str\"}, \"u_contact_email\": {\"type\": \"str\"}, \"u_contact_phone\": {\"type\": \"str\"}, \"u_payment_method\": {\"type\": \"str\", \"enum\": [\"ACH\", \"Wire Transfer\", \"Check\", \"Virtual Card\"]}, \"u_default_currency\": {\"type\": \"str\"}, \"u_tax_id\": {\"type\": \"str\"}, \"u_address\": {\"type\": \"str\"}, \"u_credit_limit\": {\"type\": \"decimal\"}, \"u_onboarding_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_ap_purchase_order\": {\"u_po_number\": {\"type\": \"str\"}, \"u_vendor_ref\": {\"FK\": \"u_ap_vendor\"}, \"u_issue_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_total_value\": {\"type\": \"decimal\"}, \"u_remaining_balance\": {\"type\": \"decimal\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Partially Received\", \"Closed\", \"Cancelled\"]}, \"u_department\": {\"type\": \"str\"}, \"u_cost_center\": {\"type\": \"str\"}, \"u_currency_code\": {\"type\": \"str\"}, \"u_delivery_address\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_ap_po_line_item\": {\"u_purchase_order_ref\": {\"FK\": \"u_ap_purchase_order\"}, \"u_line_number\": {\"type\": \"int\"}, \"u_description\": {\"type\": \"str\"}, \"u_quantity_ordered\": {\"type\": \"decimal\"}, \"u_quantity_received\": {\"type\": \"decimal\"}, \"u_unit_price\": {\"type\": \"decimal\"}, \"u_line_total\": {\"type\": \"decimal\"}, \"u_unit_of_measure\": {\"type\": \"str\"}, \"u_product_code\": {\"type\": \"str\"}, \"u_match_status\": {\"type\": \"str\", \"enum\": [\"Unmatched\", \"Partially Matched\", \"Fully Matched\"]}, \"u_tax_rate\": {\"type\": \"decimal\"}, \"u_gl_account_code\": {\"type\": \"str\"}}, \"u_ap_invoice_line_item\": {\"u_vendor_invoice_ref\": {\"FK\": \"u_ap_vendor_invoice\"}, \"u_po_line_item_ref\": {\"FK\": \"u_ap_po_line_item\"}, \"u_line_number\": {\"type\": \"int\"}, \"u_description\": {\"type\": \"str\"}, \"u_quantity_billed\": {\"type\": \"decimal\"}, \"u_unit_price\": {\"type\": \"decimal\"}, \"u_line_total\": {\"type\": \"decimal\"}, \"u_tax_amount\": {\"type\": \"decimal\"}, \"u_product_code\": {\"type\": \"str\"}, \"u_match_variance\": {\"type\": \"decimal\"}, \"u_match_status\": {\"type\": \"str\", \"enum\": [\"Unmatched\", \"Partially Matched\", \"Fully Matched\", \"Disputed\"]}, \"u_dispute_flag\": {\"type\": \"bool\"}, \"u_gl_account_code\": {\"type\": \"str\"}}, \"u_ap_approval_request\": {\"u_vendor_invoice_ref\": {\"FK\": \"u_ap_vendor_invoice\"}, \"u_approval_policy_ref\": {\"FK\": \"u_ap_approval_policy\"}, \"u_approval_level\": {\"type\": \"str\", \"enum\": [\"Level 1\", \"Level 2\", \"Executive\"]}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Escalated\"]}, \"u_approver_name\": {\"type\": \"str\"}, \"u_requested_on\": {\"type\": \"str\"}, \"u_responded_on\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_decision_notes\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_amount_at_approval\": {\"type\": \"decimal\"}, \"u_override_justification\": {\"type\": \"str\"}}, \"u_ap_payment_disbursement\": {\"u_disbursement_number\": {\"type\": \"str\"}, \"u_bank_account_ref\": {\"FK\": \"u_ap_bank_account\"}, \"u_scheduled_date\": {\"type\": \"str\"}, \"u_payment_date\": {\"type\": \"str\"}, \"u_total_amount\": {\"type\": \"decimal\"}, \"u_currency_code\": {\"type\": \"str\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Scheduled\", \"Processing\", \"Completed\", \"Failed\", \"Cancelled\"]}, \"u_payment_method\": {\"type\": \"str\", \"enum\": [\"ACH\", \"Wire Transfer\", \"Check\", \"Virtual Card\"]}, \"u_reference_number\": {\"type\": \"str\"}, \"u_released_by\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}, \"u_batch_id\": {\"type\": \"str\"}}, \"u_ap_disbursement_invoice_map\": {\"u_disbursement_ref\": {\"FK\": \"u_ap_payment_disbursement\"}, \"u_vendor_invoice_ref\": {\"FK\": \"u_ap_vendor_invoice\"}, \"u_amount_applied\": {\"type\": \"decimal\"}, \"u_applied_date\": {\"type\": \"str\"}, \"u_currency_code\": {\"type\": \"str\"}, \"u_exchange_rate\": {\"type\": \"decimal\"}, \"u_settlement_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Settled\", \"Reversed\"]}, \"u_partial_payment\": {\"type\": \"bool\"}, \"u_discount_taken\": {\"type\": \"decimal\"}, \"u_withholding_tax\": {\"type\": \"decimal\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_ap_bank_account\": {\"u_account_name\": {\"type\": \"str\"}, \"u_account_number_masked\": {\"type\": \"str\"}, \"u_routing_number\": {\"type\": \"str\"}, \"u_bank_name\": {\"type\": \"str\"}, \"u_account_type\": {\"type\": \"str\", \"enum\": [\"Checking\", \"Savings\", \"Money Market\"]}, \"u_currency_code\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"Frozen\"]}, \"u_swift_code\": {\"type\": \"str\"}, \"u_iban\": {\"type\": \"str\"}, \"u_daily_limit\": {\"type\": \"decimal\"}, \"u_last_reconciled_date\": {\"type\": \"str\"}}, \"u_ap_approval_policy\": {\"u_policy_name\": {\"type\": \"str\"}, \"u_min_amount_threshold\": {\"type\": \"decimal\"}, \"u_max_amount_threshold\": {\"type\": \"decimal\"}, \"u_required_approval_levels\": {\"type\": \"int\"}, \"u_applies_to_vendor_status\": {\"type\": \"str\", \"enum\": [\"All\", \"Active Only\", \"New Vendors\"]}, \"u_escalation_days\": {\"type\": \"int\"}, \"u_active\": {\"type\": \"bool\"}, \"u_currency_code\": {\"type\": \"str\"}, \"u_department_scope\": {\"type\": \"str\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}}}", "business_rules": [{"name": "set_pending_approval_on_full_match", "fires_on_table": "u_ap_vendor_invoice", "filter_condition": "u_match_statusCHANGESTO3", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Set invoice state to Pending Approval\n var oldState = current.getValue('u_state');\n current.setValue('u_state', '3');\n _ewmLog('u_ap_vendor_invoice', 'u_state', oldState, current.getValue('u_state'), '');\n\n // 2. Flag invoice as requiring two-level approval\n var oldTwoLevel = current.getValue('u_requires_two_level_approval');\n current.setValue('u_requires_two_level_approval', 'true');\n _ewmLog('u_ap_vendor_invoice', 'u_requires_two_level_approval', oldTwoLevel, current.getValue('u_requires_two_level_approval'), '');\n\n // 3. Update notes on the invoice\n var oldNotes = current.getValue('u_notes');\n current.setValue('u_notes', 'Invoice fully matched to PO. Moved to Pending Approval.');\n _ewmLog('u_ap_vendor_invoice', 'u_notes', oldNotes, current.getValue('u_notes'), '');\n\n // 4. Update the linked purchase order status to Partially Received\n var poRef = current.getValue('u_purchase_order_ref');\n if (poRef) {\n var gr = new GlideRecord('u_ap_purchase_order');\n gr.addQuery('sys_id', poRef);\n gr.query();\n if (gr.next()) {\n var oldPOStatus = gr.getValue('u_status');\n gr.setValue('u_status', '2');\n _ewmLog('u_ap_purchase_order', 'u_status', oldPOStatus, gr.getValue('u_status'), '');\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "po_partial_recv_create_approval", "fires_on_table": "u_ap_purchase_order", "filter_condition": "u_statusCHANGESTO2^u_statusISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update current PO: set cost_center and notes (before-BR self-write)\n var oldCostCenter = current.getValue('u_cost_center');\n current.setValue('u_cost_center', 'AP-REVIEW-CENTER');\n _ewmLog('u_ap_purchase_order', 'u_cost_center', oldCostCenter, current.getValue('u_cost_center'), '');\n\n var oldNotes = current.getValue('u_notes');\n current.setValue('u_notes', 'PO moved to Partially Received - approval request created');\n _ewmLog('u_ap_purchase_order', 'u_notes', oldNotes, current.getValue('u_notes'), '');\n\n // 2. Insert an approval request for the linked vendor invoice\n var invGr = new GlideRecord('u_ap_vendor_invoice');\n invGr.addQuery('u_purchase_order_ref', current.getUniqueValue());\n invGr.query();\n if (invGr.next()) {\n var ar = new GlideRecord('u_ap_approval_request');\n ar.initialize();\n ar.setValue('u_vendor_invoice_ref', invGr.getUniqueValue());\n _ewmLog('u_ap_approval_request', 'u_vendor_invoice_ref', '', invGr.getUniqueValue(), '');\n ar.setValue('u_approval_level', '1');\n _ewmLog('u_ap_approval_request', 'u_approval_level', '', '1', '');\n ar.setValue('u_state', '1');\n _ewmLog('u_ap_approval_request', 'u_state', '', '1', '');\n ar.setValue('u_approver_name', 'AP Manager');\n _ewmLog('u_ap_approval_request', 'u_approver_name', '', 'AP Manager', '');\n ar.setValue('u_amount_at_approval', invGr.getValue('u_total_amount'));\n _ewmLog('u_ap_approval_request', 'u_amount_at_approval', '', invGr.getValue('u_total_amount'), '');\n ar.setValue('u_decision_notes', 'Auto-generated upon PO partial receipt');\n _ewmLog('u_ap_approval_request', 'u_decision_notes', '', 'Auto-generated upon PO partial receipt', '');\n ar.setValue('u_escalated', 'false');\n _ewmLog('u_ap_approval_request', 'u_escalated', '', 'false', '');\n try {\n var r = ar.insert();\n if (!r) { _ewmLog('','','','', 'GR insert failed: ' + ar.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}, {"name": "approval_req_notify_vendor_update_po", "fires_on_table": "u_ap_approval_request", "filter_condition": "u_state=1", "trigger_sequence": "after", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Look up the linked vendor invoice to get vendor and PO references\n var inv = new GlideRecord('u_ap_vendor_invoice');\n inv.addQuery('sys_id', current.getValue('u_vendor_invoice_ref'));\n inv.query();\n if (inv.next()) {\n var vendorSysId = inv.getValue('u_vendor_ref');\n var poSysId = inv.getValue('u_purchase_order_ref');\n\n // 2. Update the vendor record: set notes and credit_limit\n if (vendorSysId) {\n var vGr = new GlideRecord('u_ap_vendor');\n vGr.addQuery('sys_id', vendorSysId);\n vGr.query();\n if (vGr.next()) {\n var oldNotes = vGr.getValue('u_notes');\n vGr.setValue('u_notes', 'Approval pending for invoice ' + inv.getValue('u_number'));\n _ewmLog('u_ap_vendor', 'u_notes', oldNotes, vGr.getValue('u_notes'), '');\n\n var oldCredit = vGr.getValue('u_credit_limit');\n vGr.setValue('u_credit_limit', '50000');\n _ewmLog('u_ap_vendor', 'u_credit_limit', oldCredit, vGr.getValue('u_credit_limit'), '');\n\n try {\n var r1 = vGr.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + vGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 3. Update PO line items linked to the purchase order: set match_status and gl_account_code\n if (poSysId) {\n var liGr = new GlideRecord('u_ap_po_line_item');\n liGr.addQuery('u_purchase_order_ref', poSysId);\n liGr.query();\n while (liGr.next()) {\n var oldMatch = liGr.getValue('u_match_status');\n liGr.setValue('u_match_status', '2');\n _ewmLog('u_ap_po_line_item', 'u_match_status', oldMatch, liGr.getValue('u_match_status'), '');\n\n var oldGl = liGr.getValue('u_gl_account_code');\n liGr.setValue('u_gl_account_code', '5100-AP-PENDING');\n _ewmLog('u_ap_po_line_item', 'u_gl_account_code', oldGl, liGr.getValue('u_gl_account_code'), '');\n\n try {\n var r2 = liGr.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + liGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n }\n\n})(current, previous);"}, {"name": "vendor_update_sync_po_line_items", "fires_on_table": "u_ap_vendor", "filter_condition": "u_notesISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n var vendorSysId = current.getUniqueValue();\n\n // Find PO line items linked to purchase orders for this vendor\n var poGr = new GlideRecord('u_ap_purchase_order');\n poGr.addQuery('u_vendor_ref', vendorSysId);\n poGr.query();\n\n while (poGr.next()) {\n var liGr = new GlideRecord('u_ap_po_line_item');\n liGr.addQuery('u_purchase_order_ref', poGr.getUniqueValue());\n liGr.query();\n\n while (liGr.next()) {\n var oldDesc = liGr.getValue('u_description');\n liGr.setValue('u_description', 'Vendor notes updated - review required');\n _ewmLog('u_ap_po_line_item', 'u_description', oldDesc, liGr.getValue('u_description'), '');\n\n var oldMatchStatus = liGr.getValue('u_match_status');\n liGr.setValue('u_match_status', '2');\n _ewmLog('u_ap_po_line_item', 'u_match_status', oldMatchStatus, liGr.getValue('u_match_status'), '');\n\n var oldGlCode = liGr.getValue('u_gl_account_code');\n liGr.setValue('u_gl_account_code', '5200-AP-REVIEW');\n _ewmLog('u_ap_po_line_item', 'u_gl_account_code', oldGlCode, liGr.getValue('u_gl_account_code'), '');\n\n var oldTaxRate = liGr.getValue('u_tax_rate');\n liGr.setValue('u_tax_rate', '0.075');\n _ewmLog('u_ap_po_line_item', 'u_tax_rate', oldTaxRate, liGr.getValue('u_tax_rate'), '');\n\n try {\n var r = liGr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + liGr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "po_line_update_sync_invoice_payment", "fires_on_table": "u_ap_po_line_item", "filter_condition": "u_match_statusCHANGESTO2^u_product_codeISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update matching invoice line items to Partially Matched\n var ili = new GlideRecord('u_ap_invoice_line_item');\n ili.addQuery('u_po_line_item_ref', current.getUniqueValue());\n ili.query();\n while (ili.next()) {\n var oldMatchStatus = ili.getValue('u_match_status');\n ili.setValue('u_match_status', '2');\n _ewmLog('u_ap_invoice_line_item', 'u_match_status', oldMatchStatus, ili.getValue('u_match_status'), '');\n var oldVariance = ili.getValue('u_match_variance');\n ili.setValue('u_match_variance', '0.00');\n _ewmLog('u_ap_invoice_line_item', 'u_match_variance', oldVariance, ili.getValue('u_match_variance'), '');\n try {\n var r1 = ili.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + ili.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Insert a scheduled payment disbursement record\n var pd = new GlideRecord('u_ap_payment_disbursement');\n pd.initialize();\n pd.setValue('u_state', '1');\n _ewmLog('u_ap_payment_disbursement', 'u_state', '', pd.getValue('u_state'), '');\n pd.setValue('u_notes', 'Auto-created from PO line item partial match on product ' + current.getValue('u_product_code'));\n _ewmLog('u_ap_payment_disbursement', 'u_notes', '', pd.getValue('u_notes'), '');\n try {\n var r2 = pd.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + pd.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 3. Update approval requests linked to invoices referencing this PO line\n var invLine = new GlideRecord('u_ap_invoice_line_item');\n invLine.addQuery('u_po_line_item_ref', current.getUniqueValue());\n invLine.query();\n while (invLine.next()) {\n var invoiceRef = invLine.getValue('u_vendor_invoice_ref');\n if (invoiceRef) {\n var ar = new GlideRecord('u_ap_approval_request');\n ar.addQuery('u_vendor_invoice_ref', invoiceRef);\n ar.addQuery('u_state', '1');\n ar.query();\n while (ar.next()) {\n var oldNotes = ar.getValue('u_decision_notes');\n ar.setValue('u_decision_notes', 'PO line partially matched - review required');\n _ewmLog('u_ap_approval_request', 'u_decision_notes', oldNotes, ar.getValue('u_decision_notes'), '');\n try {\n var r3 = ar.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed: ' + ar.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n }\n\n})(current, previous);"}, {"name": "inv_line_partial_match_set_variance", "fires_on_table": "u_ap_invoice_line_item", "filter_condition": "u_match_statusCHANGESTO2^u_dispute_flag=false^u_product_codeISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // Before-BR on u_ap_invoice_line_item: when a line item changes to Partially Matched,\n // auto-calculate variance, set GL account code, clear tax amount, and update description.\n\n // 1. Set match_variance to difference between billed qty and unit price expectation\n var billedQty = parseFloat(current.getValue('u_quantity_billed')) || 0;\n var unitPrice = parseFloat(current.getValue('u_unit_price')) || 0;\n var lineTotal = parseFloat(current.getValue('u_line_total')) || 0;\n var computedVariance = lineTotal - (billedQty * unitPrice);\n var varianceStr = String(computedVariance.toFixed(2));\n\n var oldVariance = current.getValue('u_match_variance');\n current.setValue('u_match_variance', varianceStr);\n _ewmLog('u_ap_invoice_line_item', 'u_match_variance', oldVariance, current.getValue('u_match_variance'), '');\n\n // 2. Set GL account code for partially matched lines\n var oldGl = current.getValue('u_gl_account_code');\n current.setValue('u_gl_account_code', '5200-PARTIAL');\n _ewmLog('u_ap_invoice_line_item', 'u_gl_account_code', oldGl, current.getValue('u_gl_account_code'), '');\n\n // 3. Reset tax amount to zero for partial matches pending reconciliation\n var oldTax = current.getValue('u_tax_amount');\n current.setValue('u_tax_amount', '0');\n _ewmLog('u_ap_invoice_line_item', 'u_tax_amount', oldTax, current.getValue('u_tax_amount'), '');\n\n // 4. Append note to description indicating partial match review needed\n var oldDesc = current.getValue('u_description') || '';\n var newDesc = oldDesc + ' [Partial match - variance review required]';\n current.setValue('u_description', newDesc);\n _ewmLog('u_ap_invoice_line_item', 'u_description', oldDesc, current.getValue('u_description'), '');\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "11ba4e6580a807103e487b245ac9776f", "u_br_name": "po_partial_recv_create_approval", "u_table_name": "u_ap_approval_request", "u_field_name": "u_amount_at_approval", "u_old_value": "", "u_new_value": "6562.5", "u_error": "", "sys_created_on": "2026-04-29 11:40:36"}, {"sys_id": "15ba4e6580a807103e487b245ac9776f", "u_br_name": "po_partial_recv_create_approval", "u_table_name": "u_ap_approval_request", "u_field_name": "u_escalated", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:40:36"}, {"sys_id": "15ba4e6580a807103e487b245ac9777d", "u_br_name": "approval_req_notify_vendor_update_po", "u_table_name": "u_ap_vendor", "u_field_name": "u_credit_limit", "u_old_value": "100000", "u_new_value": "50000", "u_error": "", "sys_created_on": "2026-04-29 11:40:36"}, {"sys_id": "15ba4e6580a807103e487b245ac97780", "u_br_name": "po_line_update_sync_invoice_payment", "u_table_name": "u_ap_invoice_line_item", "u_field_name": "u_match_variance", "u_old_value": "5", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:40:36"}, {"sys_id": "19ba4e6580a807103e487b245ac9776d", "u_br_name": "set_pending_approval_on_full_match", "u_table_name": "u_ap_vendor_invoice", "u_field_name": "u_notes", "u_old_value": "Invoice received and under review", "u_new_value": "Invoice fully matched to PO. 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Recommend prioritizing documentation for the top 5 highest-risk controls first.\", \"u_discovery_date\": \"2024-04-02\", \"u_finding_category\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"\", \"u_engagement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_audit_engagement/d0b98ddee92843103e4839baa5071102\", \"value\": \"d0b98ddee92843103e4839baa5071102\"}, \"u_due_date\": \"2025-01-15\", \"u_closed_date\": \"\", \"u_overdue_flag\": \"false\", \"u_control_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_control_owner/d8b94ddee92843103e4839baa50711ff\", \"value\": \"d8b94ddee92843103e4839baa50711ff\"}, \"u_title\": \"Privileged Access Review Gap\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:52:00\", \"sys_tags\": \"\", \"sys_id\": \"28b98ddee92843103e4839baa50711f3\", \"u_description\": \"Privileged accounts not reviewed within the required 90-day cycle per policy AC-6.\", \"sys_updated_by\": \"admin\", \"u_requires_second_review\": \"false\", \"u_risk_area\": \"Access Management\", \"u_severity\": \"1\", \"sys_created_on\": \"2026-05-01 14:52:00\", \"u_status\": \"2\", \"u_auditor_notes\": \"Identified during quarterly access review sampling\", \"u_discovery_date\": \"2024-10-15\", \"u_finding_category\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"AFR-2023-0047\", \"u_engagement\": \"\", \"u_due_date\": \"2023-12-18\", \"u_closed_date\": \"2023-12-05\", \"u_overdue_flag\": \"false\", \"u_control_owner\": \"\", \"u_title\": \"Absence of Formal Vendor Onboarding and Due Diligence Policy\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:38:18\", \"sys_tags\": \"\", \"sys_id\": \"2f66abcae9a403103e4839baa5071181\", \"u_description\": \"Internal audit found that the Procurement department does not have a documented, approved policy governing vendor onboarding and third-party due diligence. 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This creates significant risk of unauthorized access and potential data breach.\", \"sys_updated_by\": \"admin\", \"u_requires_second_review\": \"true\", \"u_risk_area\": \"Identity and Access Management\", \"u_severity\": \"1\", \"sys_created_on\": \"2026-05-01 07:38:18\", \"u_status\": \"3\", \"u_auditor_notes\": \"Finding escalated from prior year management letter item. Control owner has been notified and remediation plan submitted on 2024-04-10. MFA rollout is underway per IT Security team. 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Particular focus on changes implemented following the ERP migration completed in Q3 2022.\", \"sys_id\": \"b1666bcae9a403103e4839baa5071171\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2024-04-30\", \"u_total_findings\": \"5\", \"u_auditing_firm\": \"Internal Audit Department\", \"sys_created_on\": \"2026-05-01 07:38:12\", \"u_start_date\": \"2024-03-11\", \"u_audit_type\": \"1\", \"u_status\": \"2\", \"u_engagement_notes\": \"Engagement initiated following prior year external auditor management letter comments regarding SOX documentation gaps. Draft report issued April 15, 2024. Management responses pending for two findings. Remediation tracking underway for assigned findings.\", \"sys_created_by\": \"admin\", \"u_regulatory_framework\": \"SOX Section 404, COSO Internal Control Framework\"}, {\"u_name\": \"Q4 2024 Internal Compliance Audit\", \"u_number\": \"\", \"u_report_issued_date\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:51:59\", \"sys_tags\": \"\", \"u_scope_description\": \"Review of access management controls across all business units\", \"sys_id\": \"d0b98ddee92843103e4839baa5071102\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2024-12-31\", \"u_total_findings\": \"5\", \"u_auditing_firm\": \"Internal Audit Division\", \"sys_created_on\": \"2026-05-01 14:51:59\", \"u_start_date\": \"2024-10-01\", \"u_audit_type\": \"1\", \"u_status\": \"1\", \"u_engagement_notes\": \"\", \"sys_created_by\": \"admin\", \"u_regulatory_framework\": \"SOX 404\"}, {\"u_name\": \"FY2024 External IT Security and Access Management Audit\", \"u_number\": \"ENG-2024-EXT-001\", \"u_report_issued_date\": \"2024-04-05\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:38:11\", \"sys_tags\": \"\", \"u_scope_description\": \"This engagement covers a comprehensive review of IT general controls with a focus on privileged access management, multi-factor authentication enforcement, identity lifecycle management, and access recertification processes across all production environments. Scope includes on-premises and cloud-hosted systems.\", \"sys_id\": \"f1666bcae9a403103e4839baa507116e\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2024-03-31\", \"u_total_findings\": \"7\", \"u_auditing_firm\": \"Deloitte & Touche LLP\", \"sys_created_on\": \"2026-05-01 07:38:11\", \"u_start_date\": \"2024-02-01\", \"u_audit_type\": \"2\", \"u_status\": \"3\", \"u_engagement_notes\": \"Engagement conducted as part of the annual external IT audit program. Fieldwork completed on schedule. Final report issued April 5, 2024. Three critical and four high-severity findings identified. Management responses received and remediation tracking initiated.\", \"sys_created_by\": \"admin\", \"u_regulatory_framework\": \"SOC 2 Type II, NIST CSF, ISO 27001\"}], \"u_afr_control_owner\": [{\"u_name\": \"Sandra L. Kowalski\", \"u_department\": \"Finance – Controller's Office\", \"u_escalation_contact\": \"Corporate Controller – David Nguyen (david.nguyen@company.com)\", \"u_email\": \"sandra.kowalski@company.com\", \"u_risk_tier\": \"1\", \"u_title\": \"Assistant Controller\", \"sys_mod_count\": \"0\", \"u_open_finding_count\": \"1\", \"sys_updated_on\": \"2026-05-01 07:38:13\", \"sys_tags\": \"\", \"sys_id\": \"5a666bcae9a403103e4839baa5071175\", \"sys_updated_by\": \"admin\", \"u_control_domain\": \"Financial Reporting and SOX Compliance\", \"u_phone\": \"+1-312-555-0237\", \"u_owner_notes\": \"Responsible for SOX Section 404 control documentation and financial close process integrity. Coordinating with external auditors (Deloitte) on AFR-2024-0002 remediation. Prioritizing documentation updates for top 5 highest-risk controls per auditor guidance.\", \"sys_created_on\": \"2026-05-01 07:38:13\", \"u_last_assigned_date\": \"2024-04-08\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Marcus T. Holloway\", \"u_department\": \"Information Security\", \"u_escalation_contact\": \"CISO Office – Jennifer Reyes (jennifer.reyes@company.com)\", \"u_email\": \"marcus.holloway@company.com\", \"u_risk_tier\": \"1\", \"u_title\": \"Director of IT Security\", \"sys_mod_count\": \"0\", \"u_open_finding_count\": \"1\", \"sys_updated_on\": \"2026-05-01 07:38:14\", \"sys_tags\": \"\", \"sys_id\": \"66666bcae9a403103e4839baa5071178\", \"sys_updated_by\": \"admin\", \"u_control_domain\": \"Identity and Access Management\", \"u_phone\": \"+1-312-555-0184\", \"u_owner_notes\": \"Primary control owner for all IAM-related findings. Currently overseeing MFA rollout across production systems as part of AFR-2024-0001 remediation. Reports directly to the CISO. Has authority to engage third-party vendors for tooling changes.\", \"sys_created_on\": \"2026-05-01 07:38:14\", \"u_last_assigned_date\": \"2024-03-20\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Brian A. Okafor\", \"u_department\": \"Procurement and Supply Chain\", \"u_escalation_contact\": \"VP of Operations – Carol Simmons (carol.simmons@company.com)\", \"u_email\": \"brian.okafor@company.com\", \"u_risk_tier\": \"2\", \"u_title\": \"Senior Procurement Manager\", \"sys_mod_count\": \"0\", \"u_open_finding_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:38:15\", \"sys_tags\": \"\", \"sys_id\": \"6666abcae9a403103e4839baa5071103\", \"sys_updated_by\": \"admin\", \"u_control_domain\": \"Third-Party and Vendor Risk Management\", \"u_phone\": \"+1-312-555-0319\", \"u_owner_notes\": \"Led successful remediation of AFR-2023-0047. Developed and obtained executive approval for Vendor Risk Management Policy (VRM-POL-001) in November 2023. All FY2023 vendor onboarding findings closed. Currently maintaining compliance with new policy for all FY2024 vendor onboardings.\", \"sys_created_on\": \"2026-05-01 07:38:15\", \"u_last_assigned_date\": \"2023-09-25\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Jane Whitfield\", \"u_department\": \"Information Security\", \"u_escalation_contact\": \"IT Risk Office\", \"u_email\": \"jane.whitfield@example.com\", \"u_risk_tier\": \"3\", \"u_title\": \"Senior Control Manager\", \"sys_mod_count\": \"0\", \"u_open_finding_count\": \"2\", \"sys_updated_on\": \"2026-05-01 14:51:59\", \"sys_tags\": \"\", \"sys_id\": \"d8b94ddee92843103e4839baa50711ff\", \"sys_updated_by\": \"admin\", \"u_control_domain\": \"Access Management\", \"u_phone\": \"555-0142\", \"u_owner_notes\": \"Responsible for access control remediation activities\", \"sys_created_on\": \"2026-05-01 14:51:59\", \"u_last_assigned_date\": \"2024-11-01\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}], \"u_afr_remediation_plan\": [{\"u_number\": \"RMP-2024-0001\", \"u_plan_owner_notes\": \"MFA enforcement phase is complete as of 2024-05-01 — all 47 accounts now have MFA enabled. SailPoint recertification workflow is in UAT. PAM policy draft under review by Legal and CISO. On track for June 10 target.\", \"u_estimated_cost\": \"42500\", \"u_finding\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_audit_finding/2f66abcae9a403103e4839baa5071181\", \"value\": \"2f66abcae9a403103e4839baa5071181\"}, \"u_approved_evidence_count\": \"1\", \"sys_mod_count\": \"0\", \"u_actual_completion_date\": \"\", \"sys_updated_on\": \"2026-05-01 07:38:19\", \"sys_tags\": \"\", \"sys_id\": \"3366abcae9a403103e4839baa5071184\", \"u_corrective_action_type\": \"2\", \"sys_updated_by\": \"admin\", \"u_target_completion_date\": \"2024-06-10\", \"u_submitted_date\": \"2024-04-10\", \"sys_created_on\": \"2026-05-01 07:38:19\", \"u_milestone_count\": \"3\", \"u_status\": \"3\", \"u_late_submission\": \"false\", \"sys_created_by\": \"admin\", \"u_plan_description\": \"This remediation plan addresses the insufficient privileged access controls identified in AFR-2024-0001. The corrective actions are organized into three phases: (1) Immediate enforcement of multi-factor authentication on all 47 identified privileged accounts within 45 days using the existing Azure AD MFA platform; (2) Implementation of a formal quarterly access recertification process using SailPoint IdentityNow, including workflow approvals by department heads; (3) Development and approval of an updated Privileged Access Management (PAM) policy document incorporating MFA requirements and recertification cadence. All changes will be validated by the CISO office prior to evidence submission.\"}, {\"u_number\": \"RMP-2023-0047\", \"u_plan_owner_notes\": \"All milestones completed ahead of schedule. VRM-POL-001 approved by VP of Operations on 2023-11-20. Retroactive assessments for all 23 vendors filed in SharePoint vendor register. Procurement team training completed 2023-11-27. Evidence reviewed and approved by Internal Audit on 2023-12-01. Plan marked complete.\", \"u_estimated_cost\": \"5200\", \"u_finding\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_audit_finding/2f66abcae9a403103e4839baa5071181\", \"value\": \"2f66abcae9a403103e4839baa5071181\"}, \"u_approved_evidence_count\": \"3\", \"sys_mod_count\": \"0\", \"u_actual_completion_date\": \"2023-11-28\", \"sys_updated_on\": \"2026-05-01 07:38:21\", \"sys_tags\": \"\", \"sys_id\": \"c076abcae9a403103e4839baa5071189\", \"u_corrective_action_type\": \"4\", \"sys_updated_by\": \"admin\", \"u_target_completion_date\": \"2023-12-18\", \"u_submitted_date\": \"2023-10-15\", \"sys_created_on\": \"2026-05-01 07:38:21\", \"u_milestone_count\": \"3\", \"u_status\": \"4\", \"u_late_submission\": \"false\", \"sys_created_by\": \"admin\", \"u_plan_description\": \"This remediation plan was created in response to the absence of a formal vendor onboarding and due diligence policy identified in AFR-2023-0047. Corrective actions included: (1) Drafting and obtaining executive approval for a new Vendor Risk Management Policy (VRM-POL-001) covering onboarding criteria, risk tiering, due diligence requirements, and ongoing monitoring obligations; (2) Conducting retroactive risk assessments for all 23 vendors onboarded in FY2023 and documenting results in the vendor register; (3) Training the Procurement team on the new policy and establishing a recurring annual review cycle. All milestones were completed ahead of the December 18, 2023 due date.\"}, {\"u_number\": \"RMP-2024-0002\", \"u_plan_owner_notes\": \"Plan submitted within the 30-day deadline. Stage 1 documentation for the top 5 controls is in progress — drafts completed for 3 of 5. Coordinating review sessions with Deloitte for the week of May 20. Stage 2 will begin June 1 pending Stage 1 sign-off.\", \"u_estimated_cost\": \"18000\", \"u_finding\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_audit_finding/2f66abcae9a403103e4839baa5071181\", \"value\": \"2f66abcae9a403103e4839baa5071181\"}, \"u_approved_evidence_count\": \"0\", \"sys_mod_count\": \"0\", \"u_actual_completion_date\": \"\", \"sys_updated_on\": \"2026-05-01 07:38:20\", \"sys_tags\": \"\", \"sys_id\": \"ff66abcae9a403103e4839baa5071186\", \"u_corrective_action_type\": \"1\", \"sys_updated_by\": \"admin\", \"u_target_completion_date\": \"2024-06-30\", \"u_submitted_date\": \"2024-04-28\", \"sys_created_on\": \"2026-05-01 07:38:20\", \"u_milestone_count\": \"2\", \"u_status\": \"2\", \"u_late_submission\": \"false\", \"sys_created_by\": \"admin\", \"u_plan_description\": \"This remediation plan addresses the SOX control documentation gaps identified in AFR-2024-0002. The plan proceeds in two stages: (1) Prioritized documentation refresh for the top 5 highest-risk financial close controls (journal entry approval, account reconciliation, segregation of duties review, period-end accruals, and intercompany eliminations) by May 31, 2024; (2) Documentation update for the remaining 7 controls by June 30, 2024. All updated control documents will follow the standardized control documentation template approved by Internal Audit, include process narratives reflecting post-ERP migration workflows, and receive sign-off from the Corporate Controller and external auditors (Deloitte) before submission as evidence.\"}], \"u_afr_evidence_submission\": [{\"u_number\": \"EVS-2024-0002\", \"u_evidence_type\": \"5\", \"u_submission_date\": \"2024-05-31 16:45:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:38:31\", \"u_submitted_by\": \"Sandra L. Kowalski\", \"sys_tags\": \"\", \"sys_id\": \"7a762fcae9a403103e4839baa50711b6\", \"u_reviewed_date\": \"\", \"u_submission_title\": \"Stage 1 – Top 5 Financial Close Control Documents Updated and Approved\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:38:31\", \"u_requires_escalation\": \"false\", \"u_review_status\": \"1\", \"u_attachment_count\": \"5\", \"u_remediation_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_remediation_plan/c076abcae9a403103e4839baa5071189\", \"value\": \"c076abcae9a403103e4839baa5071189\"}, \"u_reviewer_comments\": \"\", \"sys_created_by\": \"admin\", \"u_evidence_description\": \"This submission provides evidence of completion of Stage 1 of RMP-2024-0002, covering the documentation refresh for the five highest-risk financial close controls: (1) Journal Entry Approval Control (JE-CTL-001); (2) Account Reconciliation Control (AR-CTL-007); (3) Segregation of Duties Review (SOD-CTL-003); (4) Period-End Accruals Control (ACC-CTL-012); (5) Intercompany Eliminations Control (IC-CTL-005). Each document has been updated to reflect post-ERP migration workflows, reviewed by the Corporate Controller (David Nguyen), and signed off by Deloitte during the review session held on 2024-05-22. Updated documents are attached in PDF format with approval signatures.\"}, {\"u_number\": \"EVS-2023-0047-A\", \"u_evidence_type\": \"5\", \"u_submission_date\": \"2023-11-21 10:00:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:38:31\", \"u_submitted_by\": \"Brian A. Okafor\", \"sys_tags\": \"\", \"sys_id\": \"a2762fcae9a403103e4839baa50711b4\", \"u_reviewed_date\": \"2023-12-01 11:20:00\", \"u_submission_title\": \"Vendor Risk Management Policy (VRM-POL-001) – Executive Approval and Publication\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:38:31\", \"u_requires_escalation\": \"false\", \"u_review_status\": \"2\", \"u_attachment_count\": \"3\", \"u_remediation_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_remediation_plan/c076abcae9a403103e4839baa5071189\", \"value\": \"c076abcae9a403103e4839baa5071189\"}, \"u_reviewer_comments\": \"Policy document reviewed in full. VRM-POL-001 is comprehensive and addresses all gaps identified in AFR-2023-0047. Executive approval signatures confirmed. SharePoint publication verified. This evidence submission is approved. Remaining evidence submissions for retroactive vendor assessments and staff training are also under review.\", \"sys_created_by\": \"admin\", \"u_evidence_description\": \"This submission documents the creation, executive approval, and publication of the Vendor Risk Management Policy (VRM-POL-001) as the primary corrective action for AFR-2023-0047. Attached evidence includes: (1) Final approved version of VRM-POL-001 dated 2023-11-20, bearing the signature of VP of Operations Carol Simmons and the Chief Procurement Officer; (2) Email confirmation from the VP of Operations office confirming policy approval and distribution to all Procurement staff; (3) SharePoint publication screenshot showing VRM-POL-001 posted to the Procurement Policy Library with an effective date of 2023-11-20 and a scheduled annual review date of 2024-11-20. Policy covers vendor onboarding criteria, risk tiering methodology, due diligence requirements, and ongoing monitoring obligations.\"}, {\"u_number\": \"EVS-2024-0001\", \"u_evidence_type\": \"3\", \"u_submission_date\": \"2024-05-02 09:15:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:38:30\", \"u_submitted_by\": \"Marcus T. Holloway\", \"sys_tags\": \"\", \"sys_id\": \"d2762fcae9a403103e4839baa50711b1\", \"u_reviewed_date\": \"2024-05-08 14:30:00\", \"u_submission_title\": \"MFA Enforcement Completion – All Privileged Accounts\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:38:30\", \"u_requires_escalation\": \"false\", \"u_review_status\": \"2\", \"u_attachment_count\": \"3\", \"u_remediation_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_remediation_plan/c076abcae9a403103e4839baa5071189\", \"value\": \"c076abcae9a403103e4839baa5071189\"}, \"u_reviewer_comments\": \"Evidence reviewed and confirmed. Azure AD MFA report is conclusive — all 47 accounts now show MFA enforced. Conditional Access policy screenshot corroborates enforcement scope. Phase 1 of RMP-2024-0001 accepted. Awaiting evidence for SailPoint recertification workflow (Phase 2) and updated PAM policy (Phase 3) before finding can be closed.\", \"sys_created_by\": \"admin\", \"u_evidence_description\": \"This submission provides evidence that multi-factor authentication has been successfully enforced on all 47 privileged accounts identified in AFR-2024-0001. Attached artifacts include: (1) Azure AD MFA enforcement report dated 2024-05-01 confirming 47/47 accounts with MFA enabled; (2) Screenshot of the Azure AD Conditional Access policy applied to the Privileged Users group; (3) IT Security sign-off memo from Director Marcus T. Holloway confirming completion of Phase 1 of the remediation plan. No accounts remain without MFA as of the submission date.\"}], \"u_afr_review_assignment\": [{\"u_decision_notes\": \"Review in progress. Initial assessment of the five updated control documents is underway. Coordinating with Deloitte to confirm their sign-off signatures on the submitted PDFs. No issues identified to date. Expected to complete review by June 10 deadline.\", \"u_number\": \"RVA-2024-0002\", \"u_evidence_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_evidence_submission/a2762fcae9a403103e4839baa50711b4\", \"value\": \"a2762fcae9a403103e4839baa50711b4\"}, \"u_assigned_date\": \"2024-05-31 17:00:00\", \"u_due_date\": \"2024-06-10\", \"u_overdue_flag\": \"false\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"u_decision\": \"1\", \"sys_updated_on\": \"2026-05-01 07:38:34\", \"u_reviewer\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_auditor/4766abcae9a403103e4839baa5071108\", \"value\": \"4766abcae9a403103e4839baa5071108\"}, \"sys_tags\": \"\", \"u_review_duration_days\": \"\", \"u_escalation_reason\": \"\", \"sys_id\": \"17766fcae9a403103e4839baa507116e\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:38:34\", \"sys_created_by\": \"admin\", \"u_review_level\": \"1\"}, {\"u_decision_notes\": \"Evidence reviewed and confirmed. Azure AD MFA report conclusively demonstrates all 47 privileged accounts now have MFA enforced. Conditional Access policy screenshot corroborates enforcement scope. Phase 1 of RMP-2024-0001 accepted. Remaining phases (SailPoint recertification workflow and updated PAM policy) must be evidenced before the finding can be closed.\", \"u_number\": \"RVA-2024-0001\", \"u_evidence_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_evidence_submission/a2762fcae9a403103e4839baa50711b4\", \"value\": \"a2762fcae9a403103e4839baa50711b4\"}, \"u_assigned_date\": \"2024-05-02 10:00:00\", \"u_due_date\": \"2024-05-10\", \"u_overdue_flag\": \"false\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-05-08 14:30:00\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 07:38:35\", \"u_reviewer\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_auditor/4766abcae9a403103e4839baa5071108\", \"value\": \"4766abcae9a403103e4839baa5071108\"}, \"sys_tags\": \"\", \"u_review_duration_days\": \"6\", \"u_escalation_reason\": \"\", \"sys_id\": \"67766fcae9a403103e4839baa5071171\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:38:35\", \"sys_created_by\": \"admin\", \"u_review_level\": \"1\"}, {\"u_decision_notes\": \"VRM-POL-001 reviewed in full. Policy is comprehensive and directly addresses all gaps identified in AFR-2023-0047. Executive approval signatures from VP of Operations and Chief Procurement Officer confirmed as authentic. SharePoint publication verified with correct effective date and scheduled annual review. This second-level review approves the evidence submission. All three evidence submissions for RMP-2023-0047 have now been reviewed and approved. Finding AFR-2023-0047 is cleared for closure.\", \"u_number\": \"RVA-2023-0047\", \"u_evidence_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_evidence_submission/a2762fcae9a403103e4839baa50711b4\", \"value\": \"a2762fcae9a403103e4839baa50711b4\"}, \"u_assigned_date\": \"2023-11-21 11:00:00\", \"u_due_date\": \"2023-12-05\", \"u_overdue_flag\": \"false\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2023-12-01 11:20:00\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 07:38:36\", \"u_reviewer\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_auditor/4766abcae9a403103e4839baa5071108\", \"value\": \"4766abcae9a403103e4839baa5071108\"}, \"sys_tags\": \"\", \"u_review_duration_days\": \"10\", \"u_escalation_reason\": \"\", \"sys_id\": \"bb766fcae9a403103e4839baa5071173\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:38:36\", \"sys_created_by\": \"admin\", \"u_review_level\": \"2\"}], \"u_afr_auditor\": [{\"u_name\": \"Patricia M. Donovan\", \"u_department\": \"Internal Audit\", \"u_last_review_date\": \"2024-05-31\", \"u_email\": \"patricia.donovan@company.com\", \"sys_mod_count\": \"0\", \"u_max_concurrent_reviews\": \"6\", \"sys_updated_on\": \"2026-05-01 07:38:16\", \"sys_tags\": \"\", \"u_auditor_type\": \"1\", \"sys_id\": \"0b66abcae9a403103e4839baa507110a\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-312-555-0158\", \"sys_created_on\": \"2026-05-01 07:38:16\", \"u_active\": \"true\", \"u_certification\": \"CIA, CPA\", \"u_specialization\": \"SOX Section 404, Financial Close Controls, ERP Control Frameworks\", \"sys_created_by\": \"admin\", \"u_current_review_count\": \"1\"}, {\"u_name\": \"Raymond K. Osei\", \"u_department\": \"Legal and Compliance\", \"u_last_review_date\": \"2023-12-01\", \"u_email\": \"raymond.osei@company.com\", \"sys_mod_count\": \"0\", \"u_max_concurrent_reviews\": \"5\", \"sys_updated_on\": \"2026-05-01 07:38:16\", \"sys_tags\": \"\", \"u_auditor_type\": \"3\", \"sys_id\": \"4766abcae9a403103e4839baa5071108\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-312-555-0274\", \"sys_created_on\": \"2026-05-01 07:38:16\", \"u_active\": \"true\", \"u_certification\": \"CCEP, CRISC\", \"u_specialization\": \"Third-Party Risk, Vendor Compliance, Procurement Policy, Regulatory Frameworks\", \"sys_created_by\": \"admin\", \"u_current_review_count\": \"0\"}, {\"u_name\": \"Jennifer L. Reyes\", \"u_department\": \"Information Security – CISO Office\", \"u_last_review_date\": \"2024-05-08\", \"u_email\": \"jennifer.reyes@company.com\", \"sys_mod_count\": \"0\", \"u_max_concurrent_reviews\": \"8\", \"sys_updated_on\": \"2026-05-01 07:38:15\", \"sys_tags\": \"\", \"u_auditor_type\": \"4\", \"sys_id\": \"7a66abcae9a403103e4839baa5071105\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-312-555-0101\", \"sys_created_on\": \"2026-05-01 07:38:15\", \"u_active\": \"true\", \"u_certification\": \"CISA, CISSP\", \"u_specialization\": \"IT General Controls, Identity and Access Management, Cybersecurity Audit\", \"sys_created_by\": \"admin\", \"u_current_review_count\": \"2\"}], \"u_afr_remediation_milestone\": [{\"u_assigned_to\": \"Marcus T. Holloway\", \"u_number\": \"MST-2024-0001-01\", \"u_blocker_notes\": \"\", \"u_milestone_title\": \"Phase 1 – Enforce MFA on All Identified Privileged Accounts\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-05-01\", \"u_sequence_order\": \"1\", \"sys_updated_on\": \"2026-05-01 07:38:32\", \"sys_tags\": \"\", \"u_percent_complete\": \"100\", \"sys_id\": \"3e762fcae9a403103e4839baa50711b8\", \"u_description\": \"Enable and enforce multi-factor authentication on all 47 privileged accounts identified in AFR-2024-0001 using the existing Azure AD Conditional Access policy framework. Enforcement must be confirmed via an Azure AD MFA compliance report showing 100% coverage of the Privileged Users group. IT Security Director to sign off on completion before evidence is submitted.\", \"sys_updated_by\": \"admin\", \"u_target_date\": \"2024-05-01\", \"sys_created_on\": \"2026-05-01 07:38:32\", \"u_is_critical_path\": \"true\", \"u_remediation_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_remediation_plan/c076abcae9a403103e4839baa5071189\", \"value\": \"c076abcae9a403103e4839baa5071189\"}, \"u_status\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_assigned_to\": \"Marcus T. Holloway\", \"u_number\": \"MST-2024-0001-02\", \"u_blocker_notes\": \"UAT in progress as of 2024-05-10. Two workflow routing defects identified during UAT — fixes being applied by the SailPoint integration team. Expected resolution by 2024-05-20. Slight risk to target date if defect resolution is delayed.\", \"u_milestone_title\": \"Phase 2 – Implement Quarterly Access Recertification Workflow in SailPoint IdentityNow\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"u_sequence_order\": \"2\", \"sys_updated_on\": \"2026-05-01 07:38:33\", \"sys_tags\": \"\", \"u_percent_complete\": \"65\", \"sys_id\": \"cb766fcae9a403103e4839baa5071169\", \"u_description\": \"Configure and deploy a formal quarterly access recertification process within SailPoint IdentityNow for all privileged accounts. The workflow must include automated campaign scheduling, department head approval routing, and escalation logic for non-responses within 5 business days. UAT must be completed and signed off by IT Security and at least one department head before the milestone is marked complete.\", \"sys_updated_by\": \"admin\", \"u_target_date\": \"2024-05-30\", \"sys_created_on\": \"2026-05-01 07:38:33\", \"u_is_critical_path\": \"true\", \"u_remediation_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_remediation_plan/c076abcae9a403103e4839baa5071189\", \"value\": \"c076abcae9a403103e4839baa5071189\"}, \"u_status\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_assigned_to\": \"Sandra L. Kowalski\", \"u_number\": \"MST-2024-0002-01\", \"u_blocker_notes\": \"\", \"u_milestone_title\": \"Stage 1 – Update and Obtain Approval for Top 5 Highest-Risk Financial Close Control Documents\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-05-31\", \"u_sequence_order\": \"1\", \"sys_updated_on\": \"2026-05-01 07:38:33\", \"sys_tags\": \"\", \"u_percent_complete\": \"100\", \"sys_id\": \"df766fcae9a403103e4839baa507116b\", \"u_description\": \"Refresh control documentation for the five highest-risk financial close controls: Journal Entry Approval (JE-CTL-001), Account Reconciliation (AR-CTL-007), Segregation of Duties Review (SOD-CTL-003), Period-End Accruals (ACC-CTL-012), and Intercompany Eliminations (IC-CTL-005). Each document must reflect post-ERP migration workflows, use the standardized Internal Audit control documentation template, and receive written sign-off from the Corporate Controller and Deloitte before the milestone is considered complete.\", \"sys_updated_by\": \"admin\", \"u_target_date\": \"2024-05-31\", \"sys_created_on\": \"2026-05-01 07:38:33\", \"u_is_critical_path\": \"true\", \"u_remediation_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_remediation_plan/c076abcae9a403103e4839baa5071189\", \"value\": \"c076abcae9a403103e4839baa5071189\"}, \"u_status\": \"3\", \"sys_created_by\": \"admin\"}], \"u_afr_finding_comment\": [{\"u_number\": \"CMT-2024-0002\", \"u_finding\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_audit_finding/2f66abcae9a403103e4839baa5071181\", \"value\": \"2f66abcae9a403103e4839baa5071181\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:38:21\", \"sys_tags\": \"\", \"u_comment_type\": \"3\", \"u_author_role\": \"2\", \"u_resolution_date\": \"2024-05-20 14:45:00\", \"u_response_due_date\": \"\", \"sys_id\": \"1876abcae9a403103e4839baa507118b\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:38:21\", \"u_is_internal\": \"false\", \"u_author_name\": \"Marcus T. Holloway\", \"u_comment_date\": \"2024-05-20 14:45:00\", \"sys_created_by\": \"admin\", \"u_comment_text\": \"Thank you for the follow-up, Jennifer. Providing the requested update on Phases 2 and 3:\\n\\nPhase 2 (SailPoint Recertification Workflow): The two UAT defects identified on 2024-05-10 have been resolved by the SailPoint integration team as of 2024-05-18. Re-testing is scheduled for 2024-05-20 through 2024-05-22. Assuming UAT passes, we expect to obtain department head sign-off by 2024-05-28 — two days ahead of the original target. Evidence for Phase 2 will be submitted no later than 2024-05-31.\\n\\nPhase 3 (PAM Policy Update): Confirmed — Phase 3 is proceeding in parallel. The PAM policy draft has completed Legal review and is currently with the CISO for final approval. We anticipate CISO sign-off by 2024-06-03, with evidence submitted by 2024-06-05, well ahead of the 2024-06-15 finding due date.\\n\\nWe remain on track for full remediation before the due date. Please let me know if any additional information is needed.\", \"u_requires_response\": \"false\", \"u_resolved\": \"true\"}, {\"u_number\": \"CMT-2024-0001\", \"u_finding\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_audit_finding/2f66abcae9a403103e4839baa5071181\", \"value\": \"2f66abcae9a403103e4839baa5071181\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:38:26\", \"sys_tags\": \"\", \"u_comment_type\": \"2\", \"u_author_role\": \"1\", \"u_resolution_date\": \"\", \"u_response_due_date\": \"2024-05-25\", \"sys_id\": \"e176ebcae9a403103e4839baa5071117\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:38:26\", \"u_is_internal\": \"false\", \"u_author_name\": \"Jennifer L. Reyes\", \"u_comment_date\": \"2024-05-09 10:00:00\", \"sys_created_by\": \"admin\", \"u_comment_text\": \"Phase 1 MFA enforcement evidence has been reviewed and approved — well done on completing that milestone on schedule. However, I note that Phase 2 (SailPoint IdentityNow recertification workflow) was originally targeted for completion by 2024-05-30 and is currently showing 65% complete with two UAT defects outstanding. Given that the overall finding due date is 2024-06-15, please provide an updated timeline for Phase 2 completion and confirm whether the defect resolution is on track. Additionally, please clarify whether Phase 3 (PAM policy update) can proceed in parallel or is dependent on Phase 2 sign-off. A response is requested by 2024-05-25 to ensure we have sufficient time to schedule the second-level review before the finding due date.\", \"u_requires_response\": \"true\", \"u_resolved\": \"false\"}, {\"u_number\": \"CMT-2024-0003\", \"u_finding\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_audit_finding/2f66abcae9a403103e4839baa5071181\", \"value\": \"2f66abcae9a403103e4839baa5071181\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:38:27\", \"sys_tags\": \"\", \"u_comment_type\": \"4\", \"u_author_role\": \"1\", \"u_resolution_date\": \"\", \"u_response_due_date\": \"2024-06-07\", \"sys_id\": \"e576ebcae9a403103e4839baa5071119\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:38:27\", \"u_is_internal\": \"true\", \"u_author_name\": \"Patricia M. Donovan\", \"u_comment_date\": \"2024-06-03 09:30:00\", \"sys_created_by\": \"admin\", \"u_comment_text\": \"INTERNAL NOTE — FOR AUDIT MANAGEMENT REVIEW ONLY:\\n\\nStage 1 evidence submission (EVS-2024-0002) for AFR-2024-0002 is currently under review and appears satisfactory. However, I want to flag a concern regarding Stage 2: per the remediation plan (RMP-2024-0002), work on the remaining 7 financial close control documents was scheduled to begin on 2024-06-01 following Stage 1 sign-off. As of today (2024-06-03), I have not received any communication from Sandra Kowalski confirming that Stage 2 has commenced. With a target completion date of 2024-06-30, there is a narrow 27-day window to complete documentation for 7 controls, obtain Corporate Controller and Deloitte sign-off, and submit evidence for review.\\n\\nGiven that AFR-2024-0002 is a high-severity finding with second-level review required, any delay in Stage 2 submission could push the finding past its due date and trigger an overdue escalation. Recommend that Internal Audit management reach out to Sandra Kowalski and her escalation contact (David Nguyen, Corporate Controller) to confirm Stage 2 is on track. Please advise on whether a formal check-in meeting should be scheduled this week.\", \"u_requires_response\": \"true\", \"u_resolved\": \"false\"}], \"u_afr_overdue_escalation\": [{\"u_number\": \"ESC-2024-0001\", \"u_response_received\": \"false\", \"u_days_overdue\": \"2\", \"u_finding\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_audit_finding/2f66abcae9a403103e4839baa5071181\", \"value\": \"2f66abcae9a403103e4839baa5071181\"}, \"u_notified_party\": \"Jennifer Reyes (CISO Office) and Marcus T. Holloway (Director of IT Security)\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:38:28\", \"sys_tags\": \"\", \"u_escalation_reason\": \"Phase 2 of remediation plan RMP-2024-0001 (SailPoint IdentityNow quarterly access recertification workflow) missed its target completion date of 2024-05-30. As of 2024-06-01, UAT re-testing results and department head sign-off have not been submitted. With the overall finding due date of 2024-06-15, only 14 days remain to complete Phase 2 and Phase 3 evidence submissions and obtain second-level CISO review. Automatic escalation triggered per overdue milestone policy.\", \"u_follow_up_required\": \"true\", \"sys_id\": \"3d76ebcae9a403103e4839baa507111b\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"\", \"sys_created_on\": \"2026-05-01 07:38:28\", \"u_escalation_level\": \"1\", \"u_status\": \"1\", \"u_response_date\": \"\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"2024-06-01 08:00:00\"}, {\"u_number\": \"ESC-2023-0047\", \"u_response_received\": \"true\", \"u_days_overdue\": \"0\", \"u_finding\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_audit_finding/2f66abcae9a403103e4839baa5071181\", \"value\": \"2f66abcae9a403103e4839baa5071181\"}, \"u_notified_party\": \"Carol Simmons (VP of Operations) and Brian A. Okafor (Senior Procurement Manager)\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:38:28\", \"sys_tags\": \"\", \"u_escalation_reason\": \"Remediation plan for AFR-2023-0047 was due within 30 days of finding assignment (2023-09-25), setting a plan submission deadline of 2023-10-25. An early warning escalation was triggered on 2023-10-18 when no plan had been submitted and no status communication had been received from control owner Brian Okafor. Per policy, manager-level notification was issued to the VP of Operations (Carol Simmons) to prompt timely submission and avoid the finding being automatically flagged overdue.\", \"u_follow_up_required\": \"false\", \"sys_id\": \"8a76ebcae9a403103e4839baa507111e\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"Brian Okafor responded within hours of the escalation notification, confirming that the remediation plan was in final review and would be submitted by 2023-10-20. Plan RMP-2023-0047 was formally submitted on 2023-10-15 (predating the escalation trigger, as the system had not yet registered the submission). Escalation confirmed as a false trigger due to a processing delay in plan submission recognition. Escalation closed with no further action required. Finding subsequently remediated and closed ahead of schedule on 2023-12-05.\", \"sys_created_on\": \"2026-05-01 07:38:28\", \"u_escalation_level\": \"1\", \"u_status\": \"4\", \"u_response_date\": \"2023-10-18 14:30:00\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"2023-10-18 08:00:00\"}, {\"u_number\": \"ESC-2024-0002\", \"u_response_received\": \"true\", \"u_days_overdue\": \"7\", \"u_finding\": {\"link\": \"https://instance.service-now.com/api/now/table/u_afr_audit_finding/2f66abcae9a403103e4839baa5071181\", \"value\": \"2f66abcae9a403103e4839baa5071181\"}, \"u_notified_party\": \"David Nguyen (Corporate Controller) and Sandra L. Kowalski (Assistant Controller)\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:38:29\", \"sys_tags\": \"\", \"u_escalation_reason\": \"Stage 2 of remediation plan RMP-2024-0002 (documentation refresh for the remaining 7 financial close controls) was scheduled to begin 2024-06-01 following Stage 1 sign-off. As of 2024-06-08, no confirmation of Stage 2 commencement has been received from control owner Sandra Kowalski, and no response was provided to the internal audit flag raised on 2024-06-03 (CMT-2024-0003) by the June 7 deadline. The finding due date of 2024-06-30 is now at significant risk. This is a high-severity finding requiring second-level review, and any further delay will result in an overdue finding. Escalation elevated to Director level per policy for high-severity findings with unresponsive control owners.\", \"u_follow_up_required\": \"true\", \"sys_id\": \"8e762fcae9a403103e4839baa50711ae\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"David Nguyen (Corporate Controller) acknowledged the escalation on 2024-06-09 and confirmed that Stage 2 documentation work commenced on 2024-06-08. Sandra Kowalski provided a revised schedule committing to completion of all 7 remaining control documents by 2024-06-27, with Deloitte review sessions booked for 2024-06-24 and 2024-06-25. Corporate Controller has personally committed to expediting sign-off. Internal Audit will monitor weekly. Follow-up escalation will be triggered automatically if evidence is not submitted by 2024-06-28.\", \"sys_created_on\": \"2026-05-01 07:38:29\", \"u_escalation_level\": \"2\", \"u_status\": \"2\", \"u_response_date\": \"2024-06-09 11:15:00\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"2024-06-08 09:00:00\"}, {\"u_number\": \"\", \"u_response_received\": \"false\", \"u_days_overdue\": \"15\", \"u_finding\": \"\", \"u_notified_party\": \"IT Risk Manager\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:52:00\", \"sys_tags\": \"\", \"u_escalation_reason\": \"Original finding remediation overdue by 15 days\", \"u_follow_up_required\": \"true\", \"sys_id\": \"e8b98ddee92843103e4839baa5071104\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"Awaiting control owner response\", \"sys_created_on\": \"2026-05-01 14:52:00\", \"u_escalation_level\": \"1\", \"u_status\": \"1\", \"u_response_date\": \"\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"\"}]}", "schema": "{\"u_afr_audit_finding\": {\"u_number\": {\"type\": \"str\"}, \"u_engagement\": {\"FK\": \"u_afr_audit_engagement\"}, \"u_control_owner\": {\"FK\": \"u_afr_control_owner\"}, \"u_title\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Assigned\", \"In Remediation\", \"Evidence Submitted\", \"Closed\"]}, \"u_severity\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_discovery_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_risk_area\": {\"type\": \"str\"}, \"u_requires_second_review\": {\"type\": \"bool\"}, \"u_closed_date\": {\"type\": \"str\"}, \"u_overdue_flag\": {\"type\": \"bool\"}, \"u_finding_category\": {\"type\": \"str\", \"enum\": [\"Compliance\", \"Operational\", \"Financial\", \"IT / Cyber\", \"Governance\"]}, \"u_auditor_notes\": {\"type\": \"str\"}}, \"u_afr_audit_engagement\": {\"u_number\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_audit_type\": {\"type\": \"str\", \"enum\": [\"Internal\", \"External\", \"Regulatory\"]}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Planning\", \"In Progress\", \"Completed\", \"Archived\"]}, \"u_scope_description\": {\"type\": \"str\"}, \"u_auditing_firm\": {\"type\": \"str\"}, \"u_report_issued_date\": {\"type\": \"str\"}, \"u_total_findings\": {\"type\": \"int\"}, \"u_engagement_notes\": {\"type\": \"str\"}, \"u_regulatory_framework\": {\"type\": \"str\"}}, \"u_afr_control_owner\": {\"u_name\": {\"type\": \"str\"}, \"u_department\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_control_domain\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_title\": {\"type\": \"str\"}, \"u_escalation_contact\": {\"type\": \"str\"}, \"u_open_finding_count\": {\"type\": \"int\"}, \"u_last_assigned_date\": {\"type\": \"str\"}, \"u_owner_notes\": {\"type\": \"str\"}, \"u_risk_tier\": {\"type\": \"str\", \"enum\": [\"High\", \"Medium\", \"Low\"]}}, \"u_afr_remediation_plan\": {\"u_number\": {\"type\": \"str\"}, \"u_finding\": {\"FK\": \"u_afr_audit_finding\"}, \"u_plan_description\": {\"type\": \"str\"}, \"u_target_completion_date\": {\"type\": \"str\"}, \"u_actual_completion_date\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Approved\", \"Completed\"]}, \"u_corrective_action_type\": {\"type\": \"str\", \"enum\": [\"Process Change\", \"System Change\", \"Training\", \"Policy Update\", \"Compensating Control\"]}, \"u_submitted_date\": {\"type\": \"str\"}, \"u_milestone_count\": {\"type\": \"int\"}, \"u_approved_evidence_count\": {\"type\": \"int\"}, \"u_plan_owner_notes\": {\"type\": \"str\"}, \"u_estimated_cost\": {\"type\": \"decimal\"}, \"u_late_submission\": {\"type\": \"bool\"}}, \"u_afr_evidence_submission\": {\"u_number\": {\"type\": \"str\"}, \"u_remediation_plan\": {\"FK\": \"u_afr_remediation_plan\"}, \"u_submission_title\": {\"type\": \"str\"}, \"u_evidence_description\": {\"type\": \"str\"}, \"u_submitted_by\": {\"type\": \"str\"}, \"u_submission_date\": {\"type\": \"str\"}, \"u_evidence_type\": {\"type\": \"str\", \"enum\": [\"Document\", \"Screenshot\", \"Report\", \"Test Result\", \"Policy Artifact\"]}, \"u_review_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Escalated\"]}, \"u_reviewer_comments\": {\"type\": \"str\"}, \"u_reviewed_date\": {\"type\": \"str\"}, \"u_attachment_count\": {\"type\": \"int\"}, \"u_requires_escalation\": {\"type\": \"bool\"}}, \"u_afr_review_assignment\": {\"u_number\": {\"type\": \"str\"}, \"u_evidence_submission\": {\"FK\": \"u_afr_evidence_submission\"}, \"u_reviewer\": {\"FK\": \"u_afr_auditor\"}, \"u_review_level\": {\"type\": \"str\", \"enum\": [\"Primary\", \"Secondary\", \"Executive\"]}, \"u_assigned_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Deferred\"]}, \"u_decision_notes\": {\"type\": \"str\"}, \"u_is_second_level\": {\"type\": \"bool\"}, \"u_escalation_reason\": {\"type\": \"str\"}, \"u_review_duration_days\": {\"type\": \"int\"}, \"u_overdue_flag\": {\"type\": \"bool\"}}, \"u_afr_auditor\": {\"u_name\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_department\": {\"type\": \"str\"}, \"u_auditor_type\": {\"type\": \"str\", \"enum\": [\"Internal Auditor\", \"External Auditor\", \"Compliance Officer\", \"Senior Reviewer\"]}, \"u_certification\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_phone\": {\"type\": \"str\"}, \"u_specialization\": {\"type\": \"str\"}, \"u_max_concurrent_reviews\": {\"type\": \"int\"}, \"u_current_review_count\": {\"type\": \"int\"}, \"u_last_review_date\": {\"type\": \"str\"}}, \"u_afr_remediation_milestone\": {\"u_number\": {\"type\": \"str\"}, \"u_remediation_plan\": {\"FK\": \"u_afr_remediation_plan\"}, \"u_milestone_title\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_target_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Not Started\", \"In Progress\", \"Completed\", \"Blocked\"]}, \"u_sequence_order\": {\"type\": \"int\"}, \"u_assigned_to\": {\"type\": \"str\"}, \"u_percent_complete\": {\"type\": \"decimal\"}, \"u_blocker_notes\": {\"type\": \"str\"}, \"u_is_critical_path\": {\"type\": \"bool\"}}, \"u_afr_finding_comment\": {\"u_number\": {\"type\": \"str\"}, \"u_finding\": {\"FK\": \"u_afr_audit_finding\"}, \"u_comment_text\": {\"type\": \"str\"}, \"u_author_name\": {\"type\": \"str\"}, \"u_author_role\": {\"type\": \"str\", \"enum\": [\"Auditor\", \"Control Owner\", \"Reviewer\", \"Manager\"]}, \"u_comment_date\": {\"type\": \"str\"}, \"u_is_internal\": {\"type\": \"bool\"}, \"u_comment_type\": {\"type\": \"str\", \"enum\": [\"General\", \"Clarification Request\", \"Status Update\", \"Escalation\"]}, \"u_requires_response\": {\"type\": \"bool\"}, \"u_response_due_date\": {\"type\": \"str\"}, \"u_resolved\": {\"type\": \"bool\"}, \"u_resolution_date\": {\"type\": \"str\"}}, \"u_afr_overdue_escalation\": {\"u_number\": {\"type\": \"str\"}, \"u_finding\": {\"FK\": \"u_afr_audit_finding\"}, \"u_escalation_reason\": {\"type\": \"str\"}, \"u_escalation_date\": {\"type\": \"str\"}, \"u_escalation_level\": {\"type\": \"str\", \"enum\": [\"Manager\", \"Director\", \"Executive\"]}, \"u_notified_party\": {\"type\": \"str\"}, \"u_days_overdue\": {\"type\": \"int\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Acknowledged\", \"Resolved\", \"Closed\"]}, \"u_response_received\": {\"type\": \"bool\"}, \"u_response_date\": {\"type\": \"str\"}, \"u_resolution_notes\": {\"type\": \"str\"}, \"u_follow_up_required\": {\"type\": \"bool\"}}}", "business_rules": [{"name": "create_plan_on_critical_remediation", "fires_on_table": "u_afr_audit_finding", "filter_condition": "u_statusCHANGESTO3^u_severity=1", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a new Remediation Plan for this critical finding\n var grPlan = new GlideRecord('u_afr_remediation_plan');\n grPlan.initialize();\n grPlan.setValue('u_finding', current.getValue('u_number'));\n _ewmLog('u_afr_remediation_plan', 'u_finding', '', current.getValue('u_number'), '');\n grPlan.setValue('u_status', '1');\n _ewmLog('u_afr_remediation_plan', 'u_status', '', '1', '');\n grPlan.setValue('u_plan_description', 'Auto-generated remediation plan for critical finding ' + current.getValue('u_number'));\n _ewmLog('u_afr_remediation_plan', 'u_plan_description', '', 'Auto-generated remediation plan for critical finding ' + current.getValue('u_number'), '');\n try {\n var planResult = grPlan.insert();\n if (!planResult) { _ewmLog('','','','', 'GR insert failed: ' + grPlan.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update the Control Owner record with last assigned date and increment open finding count\n var ownerRef = current.getValue('u_control_owner');\n if (ownerRef) {\n var grOwner = new GlideRecord('u_afr_control_owner');\n if (grOwner.get(ownerRef)) {\n var oldDate = grOwner.getValue('u_last_assigned_date');\n var todayStr = new GlideDateTime().getDate().toString();\n grOwner.setValue('u_last_assigned_date', todayStr);\n _ewmLog('u_afr_control_owner', 'u_last_assigned_date', oldDate, grOwner.getValue('u_last_assigned_date'), '');\n\n var oldCount = grOwner.getValue('u_open_finding_count');\n var newCount = (parseInt(oldCount, 10) || 0) + 1;\n grOwner.setValue('u_open_finding_count', newCount);\n _ewmLog('u_afr_control_owner', 'u_open_finding_count', oldCount, String(newCount), '');\n\n try {\n var ownerResult = grOwner.update();\n if (!ownerResult) { _ewmLog('','','','', 'GR update failed: ' + grOwner.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}, {"name": "init_sys_change_remediation_plan", "fires_on_table": "u_afr_remediation_plan", "filter_condition": "u_status=1^u_corrective_action_type=2", "trigger_sequence": "before", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Set defaults on the new remediation plan (before insert, self-loop)\n var oldMilestone = current.getValue('u_milestone_count');\n current.setValue('u_milestone_count', 3);\n _ewmLog('u_afr_remediation_plan', 'u_milestone_count', oldMilestone, current.getValue('u_milestone_count'), '');\n\n var oldCost = current.getValue('u_estimated_cost');\n current.setValue('u_estimated_cost', 5000);\n _ewmLog('u_afr_remediation_plan', 'u_estimated_cost', oldCost, current.getValue('u_estimated_cost'), '');\n\n var oldNotes = current.getValue('u_plan_owner_notes');\n current.setValue('u_plan_owner_notes', 'System change remediation initialized with default milestones');\n _ewmLog('u_afr_remediation_plan', 'u_plan_owner_notes', oldNotes, current.getValue('u_plan_owner_notes'), '');\n\n // 2. Update the parent audit engagement to increment total findings and add notes\n var findingSysId = current.getValue('u_finding');\n if (findingSysId) {\n var findingGr = new GlideRecord('u_afr_audit_finding');\n if (findingGr.get(findingSysId)) {\n var engSysId = findingGr.getValue('u_engagement');\n if (engSysId) {\n var engGr = new GlideRecord('u_afr_audit_engagement');\n if (engGr.get(engSysId)) {\n var oldTotal = engGr.getValue('u_total_findings');\n var newTotal = (parseInt(oldTotal, 10) || 0) + 1;\n engGr.setValue('u_total_findings', newTotal);\n _ewmLog('u_afr_audit_engagement', 'u_total_findings', oldTotal, engGr.getValue('u_total_findings'), '');\n\n var oldEngNotes = engGr.getValue('u_engagement_notes');\n engGr.setValue('u_engagement_notes', 'System change remediation plan created for finding ' + findingGr.getValue('u_number'));\n _ewmLog('u_afr_audit_engagement', 'u_engagement_notes', oldEngNotes, engGr.getValue('u_engagement_notes'), '');\n\n try {\n var r = engGr.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + engGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n }\n }\n\n})(current, previous);"}, {"name": "engagement_update_cascade_actions", "fires_on_table": "u_afr_audit_engagement", "filter_condition": "u_engagement_notesISNOTEMPTY^u_total_findingsISNOTEMPTY^u_audit_type=1", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Before-BR: update current u_afr_audit_engagement record (self-write via setValue)\n var oldScope = current.getValue('u_scope_description');\n current.setValue('u_scope_description', 'Updated scope - findings under active remediation');\n _ewmLog('u_afr_audit_engagement', 'u_scope_description', oldScope, current.getValue('u_scope_description'), '');\n\n var oldStatus = current.getValue('u_status');\n current.setValue('u_status', '2');\n _ewmLog('u_afr_audit_engagement', 'u_status', oldStatus, current.getValue('u_status'), '');\n\n // 2. Insert a finding comment to document the engagement update\n var grComment = new GlideRecord('u_afr_finding_comment');\n grComment.initialize();\n grComment.setValue('u_comment_text', 'Audit engagement updated due to new remediation plan submission');\n _ewmLog('u_afr_finding_comment', 'u_comment_text', '', 'Audit engagement updated due to new remediation plan submission', '');\n grComment.setValue('u_author_name', 'System Automation');\n _ewmLog('u_afr_finding_comment', 'u_author_name', '', 'System Automation', '');\n grComment.setValue('u_author_role', '4');\n _ewmLog('u_afr_finding_comment', 'u_author_role', '', '4', '');\n grComment.setValue('u_comment_type', '3');\n _ewmLog('u_afr_finding_comment', 'u_comment_type', '', '3', '');\n grComment.setValue('u_is_internal', 'true');\n _ewmLog('u_afr_finding_comment', 'u_is_internal', '', 'true', '');\n try {\n var r1 = grComment.insert();\n if (!r1) { _ewmLog('','','','', 'GR insert failed: ' + grComment.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 3. Insert an overdue escalation record as a precautionary tracking entry\n var grEsc = new GlideRecord('u_afr_overdue_escalation');\n grEsc.initialize();\n grEsc.setValue('u_escalation_reason', 'Engagement findings count updated - monitoring for overdue risk');\n _ewmLog('u_afr_overdue_escalation', 'u_escalation_reason', '', 'Engagement findings count updated - monitoring for overdue risk', '');\n grEsc.setValue('u_escalation_level', '1');\n _ewmLog('u_afr_overdue_escalation', 'u_escalation_level', '', '1', '');\n grEsc.setValue('u_notified_party', 'Audit Manager');\n _ewmLog('u_afr_overdue_escalation', 'u_notified_party', '', 'Audit Manager', '');\n grEsc.setValue('u_days_overdue', '0');\n _ewmLog('u_afr_overdue_escalation', 'u_days_overdue', '', '0', '');\n grEsc.setValue('u_status', '1');\n _ewmLog('u_afr_overdue_escalation', 'u_status', '', '1', '');\n grEsc.setValue('u_follow_up_required', 'true');\n _ewmLog('u_afr_overdue_escalation', 'u_follow_up_required', '', 'true', '');\n try {\n var r2 = grEsc.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grEsc.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "set_escalation_defaults_on_insert", "fires_on_table": "u_afr_overdue_escalation", "filter_condition": "u_escalation_level=1^u_status=1", "trigger_sequence": "before", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // Set default fields on the new overdue escalation record\n var old1 = current.getValue('u_notified_party');\n current.setValue('u_notified_party', 'Audit Compliance Team');\n _ewmLog('u_afr_overdue_escalation', 'u_notified_party', old1, current.getValue('u_notified_party'), '');\n\n var old2 = current.getValue('u_days_overdue');\n current.setValue('u_days_overdue', 30);\n _ewmLog('u_afr_overdue_escalation', 'u_days_overdue', old2, current.getValue('u_days_overdue'), '');\n\n var old3 = current.getValue('u_response_received');\n current.setValue('u_response_received', 'false');\n _ewmLog('u_afr_overdue_escalation', 'u_response_received', old3, current.getValue('u_response_received'), '');\n\n var old4 = current.getValue('u_follow_up_required');\n current.setValue('u_follow_up_required', 'true');\n _ewmLog('u_afr_overdue_escalation', 'u_follow_up_required', old4, current.getValue('u_follow_up_required'), '');\n\n var old5 = current.getValue('u_resolution_notes');\n current.setValue('u_resolution_notes', 'Pending manager acknowledgement');\n _ewmLog('u_afr_overdue_escalation', 'u_resolution_notes', old5, current.getValue('u_resolution_notes'), '');\n\n var old6 = current.getValue('u_escalation_reason');\n current.setValue('u_escalation_reason', 'Remediation plan not submitted within 30 days');\n _ewmLog('u_afr_overdue_escalation', 'u_escalation_reason', old6, current.getValue('u_escalation_reason'), '');\n\n // Update existing open escalations for the same finding to mark follow-up and set escalation_level to 2\n var findingRef = current.getValue('u_finding');\n if (findingRef) {\n var gr = new GlideRecord('u_afr_overdue_escalation');\n gr.addQuery('u_finding', findingRef);\n gr.addQuery('u_status', '1');\n gr.addQuery('sys_id', '!=', current.getUniqueValue());\n gr.query();\n while (gr.next()) {\n var oldStatus = gr.getValue('u_status');\n gr.setValue('u_status', '2');\n _ewmLog('u_afr_overdue_escalation', 'u_status', oldStatus, gr.getValue('u_status'), '');\n\n var oldEscLevel = gr.getValue('u_escalation_level');\n gr.setValue('u_escalation_level', '2');\n _ewmLog('u_afr_overdue_escalation', 'u_escalation_level', oldEscLevel, gr.getValue('u_escalation_level'), '');\n\n try {\n var r = gr.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + gr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}, {"name": "esc_ack_director_update_ctrl_owner", "fires_on_table": "u_afr_overdue_escalation", "filter_condition": "u_statusCHANGESTO2^u_escalation_level=2", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n var findingRef = current.getValue('u_finding');\n if (!findingRef) return;\n\n var findGr = new GlideRecord('u_afr_audit_finding');\n if (!findGr.get(findingRef)) return;\n\n var ownerRef = findGr.getValue('u_control_owner');\n if (!ownerRef) return;\n\n var gr = new GlideRecord('u_afr_control_owner');\n gr.addQuery('sys_id', ownerRef);\n gr.query();\n while (gr.next()) {\n var oldRiskTier = gr.getValue('u_risk_tier');\n gr.setValue('u_risk_tier', '1');\n _ewmLog('u_afr_control_owner', 'u_risk_tier', oldRiskTier, gr.getValue('u_risk_tier'), '');\n\n var oldEscContact = gr.getValue('u_escalation_contact');\n gr.setValue('u_escalation_contact', 'Director Escalation Desk');\n _ewmLog('u_afr_control_owner', 'u_escalation_contact', oldEscContact, gr.getValue('u_escalation_contact'), '');\n\n var oldNotes = gr.getValue('u_owner_notes');\n gr.setValue('u_owner_notes', 'Director-level escalation acknowledged for overdue finding. Immediate remediation required.');\n _ewmLog('u_afr_control_owner', 'u_owner_notes', oldNotes, gr.getValue('u_owner_notes'), '');\n\n var oldDate = gr.getValue('u_last_assigned_date');\n var today = new GlideDateTime().getDate().getByFormat('yyyy-MM-dd');\n gr.setValue('u_last_assigned_date', today);\n _ewmLog('u_afr_control_owner', 'u_last_assigned_date', oldDate, gr.getValue('u_last_assigned_date'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n})(current, previous);"}, {"name": "owner_tier_update_cascade_actions", "fires_on_table": "u_afr_control_owner", "filter_condition": "u_risk_tierCHANGESTO1^u_last_assigned_dateISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // 1. Insert an evidence submission to flag high-risk owner activity\n var grEvid = new GlideRecord('u_afr_evidence_submission');\n grEvid.initialize();\n grEvid.setValue('u_submission_title', 'Auto-generated: High-risk owner escalation evidence');\n _ewmLog('u_afr_evidence_submission', 'u_submission_title', '', 'Auto-generated: High-risk owner escalation evidence', '');\n grEvid.setValue('u_evidence_description', 'Control owner ' + current.getValue('u_name') + ' escalated to risk tier High');\n _ewmLog('u_afr_evidence_submission', 'u_evidence_description', '', grEvid.getValue('u_evidence_description'), '');\n grEvid.setValue('u_submitted_by', current.getValue('u_name'));\n _ewmLog('u_afr_evidence_submission', 'u_submitted_by', '', current.getValue('u_name'), '');\n grEvid.setValue('u_review_status', '1');\n _ewmLog('u_afr_evidence_submission', 'u_review_status', '', '1', '');\n grEvid.setValue('u_evidence_type', '3');\n _ewmLog('u_afr_evidence_submission', 'u_evidence_type', '', '3', '');\n try {\n var r1 = grEvid.insert();\n if (!r1) { _ewmLog('','','','', 'GR insert failed: ' + grEvid.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert an audit finding for the high-risk owner escalation\n var grFind = new GlideRecord('u_afr_audit_finding');\n grFind.initialize();\n grFind.setValue('u_title', 'High-risk tier escalation for ' + current.getValue('u_name'));\n _ewmLog('u_afr_audit_finding', 'u_title', '', grFind.getValue('u_title'), '');\n grFind.setValue('u_description', 'Auto-created finding due to control owner risk tier change to High');\n _ewmLog('u_afr_audit_finding', 'u_description', '', grFind.getValue('u_description'), '');\n grFind.setValue('u_status', '1');\n _ewmLog('u_afr_audit_finding', 'u_status', '', '1', '');\n grFind.setValue('u_severity', '1');\n _ewmLog('u_afr_audit_finding', 'u_severity', '', '1', '');\n grFind.setValue('u_finding_category', '5');\n _ewmLog('u_afr_audit_finding', 'u_finding_category', '', '5', '');\n grFind.setValue('u_risk_area', 'Control Owner Risk Tier Escalation');\n _ewmLog('u_afr_audit_finding', 'u_risk_area', '', 'Control Owner Risk Tier Escalation', '');\n grFind.setValue('u_overdue_flag', 'false');\n _ewmLog('u_afr_audit_finding', 'u_overdue_flag', '', 'false', '');\n grFind.setValue('u_auditor_notes', 'Triggered by risk tier change on owner: ' + current.getValue('u_name'));\n _ewmLog('u_afr_audit_finding', 'u_auditor_notes', '', grFind.getValue('u_auditor_notes'), '');\n try {\n var r2 = grFind.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grFind.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}, {"name": "init_critical_finding_defaults", "fires_on_table": "u_afr_audit_finding", "filter_condition": "u_severity=1", "trigger_sequence": "before", "trigger_type": "insert", "order": 100, "script": "(function executeRule(current, previous) {\n\n // --- Before-insert: set defaults on the new critical audit finding ---\n\n // 1. Set status to Open\n var oldStatus = current.getValue('u_status');\n current.setValue('u_status', '1');\n _ewmLog(current.getTableName(), 'u_status', oldStatus, current.getValue('u_status'), '');\n\n // 2. Set overdue_flag to false\n var oldOverdue = current.getValue('u_overdue_flag');\n current.setValue('u_overdue_flag', 'false');\n _ewmLog(current.getTableName(), 'u_overdue_flag', oldOverdue, current.getValue('u_overdue_flag'), '');\n\n // 3. Critical findings require second-level review per business constraint\n var oldSecondReview = current.getValue('u_requires_second_review');\n current.setValue('u_requires_second_review', 'true');\n _ewmLog(current.getTableName(), 'u_requires_second_review', oldSecondReview, current.getValue('u_requires_second_review'), '');\n\n // 4. Default finding category to Compliance for critical findings\n var oldCategory = current.getValue('u_finding_category');\n current.setValue('u_finding_category', '1');\n _ewmLog(current.getTableName(), 'u_finding_category', oldCategory, current.getValue('u_finding_category'), '');\n\n // 5. Set auditor notes\n var oldNotes = current.getValue('u_auditor_notes');\n current.setValue('u_auditor_notes', 'Critical finding auto-initialized - second-level review required');\n _ewmLog(current.getTableName(), 'u_auditor_notes', oldNotes, current.getValue('u_auditor_notes'), '');\n\n // --- After setting current fields, insert a remediation milestone ---\n var gr = new GlideRecord('u_afr_remediation_milestone');\n gr.initialize();\n gr.setValue('u_milestone_title', 'Initial Assessment for Critical Finding');\n _ewmLog('u_afr_remediation_milestone', 'u_milestone_title', '', 'Initial Assessment for Critical Finding', '');\n\n gr.setValue('u_description', 'Auto-created milestone for critical audit finding requiring immediate triage and second-level review');\n _ewmLog('u_afr_remediation_milestone', 'u_description', '', 'Auto-created milestone for critical audit finding requiring immediate triage and second-level review', '');\n\n gr.setValue('u_status', '1');\n _ewmLog('u_afr_remediation_milestone', 'u_status', '', '1', '');\n\n gr.setValue('u_sequence_order', '1');\n _ewmLog('u_afr_remediation_milestone', 'u_sequence_order', '', '1', '');\n\n gr.setValue('u_is_critical_path', 'true');\n _ewmLog('u_afr_remediation_milestone', 'u_is_critical_path', '', 'true', '');\n\n gr.setValue('u_assigned_to', 'Audit Triage Team');\n _ewmLog('u_afr_remediation_milestone', 'u_assigned_to', '', 'Audit Triage Team', '');\n\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "21bfc2a180e807103e487b245ac97717", "u_br_name": "set_escalation_defaults_on_insert", "u_table_name": "u_afr_overdue_escalation", "u_field_name": "u_notified_party", "u_old_value": "IT Risk Manager", "u_new_value": "Audit Compliance Team", "u_error": "", "sys_created_on": "2026-04-29 12:02:28"}, {"sys_id": "31bfc2a180e807103e487b245ac9771c", "u_br_name": "init_critical_finding_defaults", "u_table_name": "u_afr_remediation_milestone", "u_field_name": "u_milestone_title", "u_old_value": "", "u_new_value": "Initial Assessment for Critical Finding", "u_error": "", "sys_created_on": "2026-04-29 12:02:28"}, {"sys_id": "35bfc2a180e807103e487b245ac9771c", "u_br_name": "init_critical_finding_defaults", "u_table_name": "u_afr_remediation_milestone", "u_field_name": "u_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 12:02:28"}, {"sys_id": "39bfc2a180e807103e487b245ac9771b", "u_br_name": "init_critical_finding_defaults", "u_table_name": "u_afr_audit_finding", "u_field_name": "u_overdue_flag", "u_old_value": "0", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 12:02:28"}, {"sys_id": "39bfc2a180e807103e487b245ac9771c", "u_br_name": "init_critical_finding_defaults", "u_table_name": "u_afr_remediation_milestone", "u_field_name": "u_is_critical_path", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 12:02:28"}, {"sys_id": "3dbfc2a180e807103e487b245ac9771b", "u_br_name": "init_critical_finding_defaults", "u_table_name": "u_afr_audit_finding", "u_field_name": "u_finding_category", "u_old_value": "1", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 12:02:28"}, {"sys_id": "69bfc2a180e807103e487b245ac97717", "u_br_name": "set_escalation_defaults_on_insert", "u_table_name": "u_afr_overdue_escalation", "u_field_name": "u_response_received", "u_old_value": "0", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 12:02:28"}, {"sys_id": "6dbfc2a180e807103e487b245ac97717", "u_br_name": "set_escalation_defaults_on_insert", "u_table_name": "u_afr_overdue_escalation", "u_field_name": "u_resolution_notes", "u_old_value": "Awaiting control owner response", "u_new_value": "Pending manager acknowledgement", "u_error": "", "sys_created_on": "2026-04-29 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Espinoza\", \"u_department\": \"Industrial Instrumentation - Calibration Services\", \"u_email\": \"c.espinoza@metrolab.internal\", \"u_lab_access_level\": \"3\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-007634\", \"sys_updated_on\": \"2026-05-01 08:11:31\", \"u_specialization_notes\": \"Qualified for pressure gauges, manometers, deadweight testers, and torque instruments. Experienced with ASME B40.100 and ISO 5171 calibration procedures. Completed post-repair calibration training in 2022. Cleared for high-pressure environments up to 600 psi.\", \"sys_tags\": \"\", \"u_last_training_date\": \"2024-11-20\", \"u_total_jobs_completed\": \"184\", \"sys_id\": \"8e0ea34ae92803103e4839baa5071182\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-617-555-0278\", \"sys_created_on\": \"2026-05-01 08:11:31\", \"u_certification_level\": \"2\", \"u_hire_date\": \"2018-03-05\", \"u_supervisor_name\": \"Margaret L. Okonkwo\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Priya N. Subramaniam\", \"u_department\": \"Environmental Testing - Metrology\", \"u_email\": \"p.subramaniam@metrolab.internal\", \"u_lab_access_level\": \"3\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-006190\", \"sys_updated_on\": \"2026-05-01 08:11:33\", \"u_specialization_notes\": \"Specialist in temperature measurement calibration including Type K, J, and T thermocouples, platinum RTDs, and dry-block calibrators. Qualified under IEC 60584-1 and ASTM E220. Authorized to perform audit-triggered calibrations and issue preliminary failure determinations. ISO 17025 internal auditor certified.\", \"sys_tags\": \"\", \"u_last_training_date\": \"2025-01-08\", \"u_total_jobs_completed\": \"261\", \"sys_id\": \"ae0ea34ae92803103e4839baa5071187\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-617-555-0365\", \"sys_created_on\": \"2026-05-01 08:11:33\", \"u_certification_level\": \"3\", \"u_hire_date\": \"2015-09-28\", \"u_supervisor_name\": \"Dr. James Whitfield\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Margaret L. Okonkwo\", \"u_department\": \"Quality Control - Metrology\", \"u_email\": \"m.okonkwo@metrolab.internal\", \"u_lab_access_level\": \"4\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-004821\", \"sys_updated_on\": \"2026-05-01 08:11:32\", \"u_specialization_notes\": \"Primary specialization in mass measurement instruments including analytical balances, precision scales, and reference weight sets. Qualified to ASTM E617 and OIML R111 standards. Also holds qualifications for pipette calibration and volumetric glassware verification.\", \"sys_tags\": \"\", \"u_last_training_date\": \"2024-09-15\", \"u_total_jobs_completed\": \"347\", \"sys_id\": \"da0ea34ae92803103e4839baa5071185\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-617-555-0143\", \"sys_created_on\": \"2026-05-01 08:11:32\", \"u_certification_level\": \"4\", \"u_hire_date\": \"2012-06-11\", \"u_supervisor_name\": \"Dr. James Whitfield\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Marcus Reilly\", \"u_department\": \"Metrology\", \"u_email\": \"marcus.reilly@labcorp.com\", \"u_lab_access_level\": \"2\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-90421\", \"sys_updated_on\": \"2026-05-01 14:48:06\", \"u_specialization_notes\": \"Pressure and temperature instruments specialist\", \"sys_tags\": \"\", \"u_last_training_date\": \"2024-06-01\", \"u_total_jobs_completed\": \"42\", \"sys_id\": \"ebc8815ee92843103e4839baa507114f\", \"sys_updated_by\": \"admin\", \"u_phone\": \"555-0147\", \"sys_created_on\": \"2026-05-01 14:48:06\", \"u_certification_level\": \"3\", \"u_hire_date\": \"2018-03-15\", \"u_supervisor_name\": \"Dr. Helen Cho\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}], \"u_cal_certification_record\": [{\"u_renewal_date\": \"2025-01-22\", \"u_accreditation_standard\": \"ISO/IEC 17025:2017; IEC 60584-1 Class 1; ASTM E220\", \"sys_mod_count\": \"0\", \"u_certificate_number\": \"CERT-2024-TEMP-00331\", \"sys_updated_on\": \"2026-05-01 08:11:47\", \"u_calibration_job\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_job/781e274ae92803103e4839baa50711ff\", \"value\": \"781e274ae92803103e4839baa50711ff\"}, \"sys_tags\": \"\", \"u_remarks\": \"Certificate expired. Instrument subsequently failed audit-triggered calibration CALJ0001003 on 2025-02-20 with out-of-tolerance readings at 100°C and 150°C. Equipment placed out-of-service. No renewal certificate can be issued until failure review FR-2025-003 is acknowledged and a successful recalibration is completed.\", \"u_renewal_reminder_sent\": \"true\", \"u_standards_body\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_standards_body/c30ee34ae92803103e4839baa507113d\", \"value\": \"c30ee34ae92803103e4839baa507113d\"}, \"sys_id\": \"021e674ae92803103e4839baa507118c\", \"u_issue_date\": \"2024-02-22\", \"sys_updated_by\": \"admin\", \"u_scope_of_certification\": \"Calibration of Fluke 724 Type K Thermocouple Reference Thermometer (Asset: EQ-TEMP-00331, S/N: FLK-2018-11295) at -20°C, 0°C, 50°C, 100°C, and 150°C set points using NIST-traceable dry-block calibrator. Measurement uncertainty: ±0.8°C (k=2). Applicable range: -20°C to 150°C.\", \"sys_created_on\": \"2026-05-01 08:11:47\", \"u_issuing_officer\": \"Dr. James Whitfield\", \"u_certificate_document_ref\": \"DOC-CERT-2024-TEMP-00331-v1.pdf\", \"u_certification_status\": \"2\", \"u_expiry_date\": \"2025-02-22\", \"sys_created_by\": \"admin\"}, {\"u_renewal_date\": \"2025-03-10\", \"u_accreditation_standard\": \"ISO/IEC 17025:2017; ASME B40.100 Grade 2A; ISO 5171\", \"sys_mod_count\": \"0\", \"u_certificate_number\": \"CERT-2024-PRG-00078\", \"sys_updated_on\": \"2026-05-01 08:11:48\", \"u_calibration_job\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_job/781e274ae92803103e4839baa50711ff\", \"value\": \"781e274ae92803103e4839baa50711ff\"}, \"sys_tags\": \"\", \"u_remarks\": \"Certificate placed in Pending Renewal status as post-repair calibration job CALJ0001002 is currently in progress following diaphragm replacement. Renewal reminder was sent on 2025-02-10. New certificate to be issued upon successful completion of post-repair calibration.\", \"u_renewal_reminder_sent\": \"true\", \"u_standards_body\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_standards_body/c30ee34ae92803103e4839baa507113d\", \"value\": \"c30ee34ae92803103e4839baa507113d\"}, \"sys_id\": \"0a1ea74ae92803103e4839baa5071123\", \"u_issue_date\": \"2024-03-12\", \"sys_updated_by\": \"admin\", \"u_scope_of_certification\": \"Calibration of Ashcroft 1009 Pressure Gauge 100 PSI (Asset: EQ-PRG-00078, S/N: ASH-2019-04412) at 0, 25, 50, 75, and 100 psi set points using deadweight tester, ascending and descending series. Measurement uncertainty: ±0.3 psi (k=2). 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Certificate valid from issue date. Renewal reminder scheduled 30 days prior to expiry. Traceable to NIST via reference weight set RWS-2024-007.\", \"u_renewal_reminder_sent\": \"false\", \"u_standards_body\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_standards_body/c30ee34ae92803103e4839baa507113d\", \"value\": \"c30ee34ae92803103e4839baa507113d\"}, \"sys_id\": \"711e674ae92803103e4839baa5071188\", \"u_issue_date\": \"2025-01-15\", \"sys_updated_by\": \"admin\", \"u_scope_of_certification\": \"Calibration of Sartorius Cubis II Analytical Balance (Asset: EQ-BAL-00142, S/N: SRT-2021-00887) at 0g, 50g, 100g, and 200g set points using ASTM Class 1 reference weights. Measurement uncertainty: ±0.15 mg (k=2). Applicable range: 0–220g.\", \"sys_created_on\": \"2026-05-01 08:11:46\", \"u_issuing_officer\": \"Dr. James Whitfield\", \"u_certificate_document_ref\": \"DOC-CERT-2025-BAL-00142-v1.pdf\", \"u_certification_status\": \"1\", \"u_expiry_date\": \"2025-07-15\", \"sys_created_by\": \"admin\"}], \"u_cal_standards_body\": [{\"u_name\": \"National Voluntary Laboratory Accreditation Program\", \"u_country\": \"United States\", \"u_website\": \"https://www.nist.gov/nvlap\", \"u_contact_phone\": \"+1-301-975-4016\", \"u_abbreviation\": \"NVLAP\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:11:35\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_scope_description\": \"Accredits calibration and testing laboratories across a broad range of disciplines including mechanical, dimensional, mass, pressure, temperature, electrical, and optical measurements. 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Issues NIST-traceable calibration certificates for reference standards including mass sets, temperature references, pressure standards, and electrical standards. 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Recognized by ILAC and IAAC mutual recognition arrangements. Accredits laboratories performing calibrations under ASME B40.100, IEC 60584-1, ASTM E220, and ISO 5171 standards. Commonly used for industrial process instrumentation and environmental measurement laboratory accreditation.\", \"sys_id\": \"c30ee34ae92803103e4839baa507113d\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"info@a2la.org\", \"sys_created_on\": \"2026-05-01 08:11:35\", \"u_accreditation_expiry\": \"2026-06-30\", \"u_body_type\": \"2\", \"u_accreditation_number\": \"A2LA-CAL-3047.01\", \"sys_created_by\": \"admin\"}], \"u_cal_measurement_reading\": [{\"sys_mod_count\": \"0\", \"u_nominal_value\": \"100\", \"u_reading_datetime\": \"2025-01-15 08:47:22\", \"u_reading_sequence\": \"3\", \"u_parameter_name\": \"Mass - 100g Set Point\", \"sys_updated_on\": \"2026-05-01 08:11:48\", \"u_calibration_job\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_job/781e274ae92803103e4839baa50711ff\", \"value\": \"781e274ae92803103e4839baa50711ff\"}, \"u_reading_notes\": \"Reading taken after zero-point adjustment. Draft shield closed throughout measurement. Three consecutive readings averaged: 100.0001g, 100.0001g, 100.0000g. Result within ASTM E617 Class 1 tolerance of ±0.1 mg.\", \"u_unit_of_measure\": \"g\", \"sys_tags\": \"\", \"u_lower_tolerance\": \"100\", \"u_upper_tolerance\": \"100\", \"sys_id\": \"9e1ea74ae92803103e4839baa5071125\", \"u_within_tolerance\": \"true\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:11:48\", \"sys_created_by\": \"admin\", \"u_measured_value\": \"100\"}, {\"sys_mod_count\": \"0\", \"u_nominal_value\": \"150\", \"u_reading_datetime\": \"2025-02-20 11:28:47\", \"u_reading_sequence\": \"5\", \"u_parameter_name\": \"Temperature - 150°C Set Point\", \"sys_updated_on\": \"2026-05-01 08:11:49\", \"u_calibration_job\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_job/781e274ae92803103e4839baa50711ff\", \"value\": \"781e274ae92803103e4839baa50711ff\"}, \"u_reading_notes\": \"Fifth and final set point. Dry-block calibrator stabilized at 150.00°C reference. Thermocouple reading of 153.10°C exceeds upper tolerance of 151.50°C by 1.60°C, violating IEC 60584-1 Class 1 limit of ±1.5°C. This is the second consecutive out-of-tolerance reading (100°C also failed at +2.3°C deviation). Instrument flagged for out-of-service. Possible sensor degradation or connector corrosion suspected.\", \"u_unit_of_measure\": \"°C\", \"sys_tags\": \"\", \"u_lower_tolerance\": \"148.5\", \"u_upper_tolerance\": \"151.5\", \"sys_id\": \"aa1ea74ae92803103e4839baa5071128\", \"u_within_tolerance\": \"false\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:11:49\", \"sys_created_by\": \"admin\", \"u_measured_value\": \"153.1\"}, {\"sys_mod_count\": \"0\", \"u_nominal_value\": \"50\", \"u_reading_datetime\": \"2025-03-10 13:42:05\", \"u_reading_sequence\": \"3\", \"u_parameter_name\": \"Pressure - 50 PSI Ascending\", \"sys_updated_on\": \"2026-05-01 08:11:50\", \"u_calibration_job\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_job/781e274ae92803103e4839baa50711ff\", \"value\": \"781e274ae92803103e4839baa50711ff\"}, \"u_reading_notes\": \"Ascending series, third set point. Deadweight tester applied at 50 psi nominal load. Gauge pointer stabilized within 30 seconds. Reading within ASME B40.100 Grade 2A tolerance of ±0.5% full scale (±0.5 psi). Descending series pending.\", \"u_unit_of_measure\": \"psi\", \"sys_tags\": \"\", \"u_lower_tolerance\": \"49.5\", \"u_upper_tolerance\": \"50.5\", \"sys_id\": \"ae1ea74ae92803103e4839baa507112a\", \"u_within_tolerance\": \"true\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:11:50\", \"sys_created_by\": \"admin\", \"u_measured_value\": \"50.18\"}], \"u_cal_equipment_category\": [{\"u_name\": \"Temperature Measurement Instruments\", \"u_category_code\": \"TEMP-003\", \"u_requires_external_cert\": \"true\", \"u_min_technician_level\": \"3\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"3\", \"sys_updated_on\": \"2026-05-01 08:11:37\", \"sys_tags\": \"\", \"sys_id\": \"670ee34ae92803103e4839baa5071144\", \"u_description\": \"Includes Type K, J, and T thermocouples, platinum resistance thermometers (RTDs), infrared thermometers, dry-block calibrators, and liquid-in-glass thermometers used in environmental testing, process monitoring, and laboratory applications. Calibration is conducted per IEC 60584-1 and ASTM E220. Instruments in this category are frequently subject to audit-triggered calibrations due to their use in regulated environmental chambers and critical process temperature monitoring points.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:11:37\", \"u_active\": \"true\", \"u_industry_sector\": \"Environmental Testing, Medical Devices, Semiconductor, Food Safety\", \"sys_created_by\": \"admin\", \"u_default_interval_days\": \"365\", \"u_regulatory_framework\": \"IEC 60584-1, ASTM E220, ISO 13485, FDA 21 CFR Part 820\"}, {\"u_name\": \"Mass Measurement Instruments\", \"u_category_code\": \"MASS-001\", \"u_requires_external_cert\": \"true\", \"u_min_technician_level\": \"2\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"4\", \"sys_updated_on\": \"2026-05-01 08:11:37\", \"sys_tags\": \"\", \"sys_id\": \"930ee34ae92803103e4839baa5071142\", \"u_description\": \"Encompasses analytical balances, precision scales, top-loading balances, reference weight sets, and mass comparators used in laboratory and pharmaceutical quality control settings. Instruments in this category are subject to ASTM E617 and OIML R111 calibration standards. Critical for dosage accuracy, formulation control, and regulatory compliance in GMP environments.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:11:37\", \"u_active\": \"true\", \"u_industry_sector\": \"Pharmaceutical, Life Sciences, Food and Beverage\", \"sys_created_by\": \"admin\", \"u_default_interval_days\": \"180\", \"u_regulatory_framework\": \"ASTM E617, OIML R111, USP <41>, ISO 8655\"}, {\"u_name\": \"Electrical Calibrators\", \"u_category_code\": \"ELEC-CAL\", \"u_requires_external_cert\": \"true\", \"u_min_technician_level\": \"2\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"3\", \"sys_updated_on\": \"2026-05-01 14:48:09\", \"sys_tags\": \"\", \"sys_id\": \"ccd8c15ee92843103e4839baa5071107\", \"u_description\": \"Multi-function electrical calibration instruments\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:48:09\", \"u_active\": \"true\", \"u_industry_sector\": \"Metrology\", \"sys_created_by\": \"admin\", \"u_default_interval_days\": \"365\", \"u_regulatory_framework\": \"ISO/IEC 17025\"}, {\"u_name\": \"Pressure and Mechanical Measurement Instruments\", \"u_category_code\": \"PRES-002\", \"u_requires_external_cert\": \"true\", \"u_min_technician_level\": \"2\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"3\", \"sys_updated_on\": \"2026-05-01 08:11:36\", \"sys_tags\": \"\", \"sys_id\": \"d70ee34ae92803103e4839baa507113f\", \"u_description\": \"Covers pressure gauges, differential pressure transmitters, manometers, deadweight testers, torque wrenches, and force gauges deployed in industrial process lines, hydraulic systems, and mechanical testing environments. Calibration is performed to ASME B40.100 and ISO 5171 standards. Equipment in this category is often installed in safety-critical process lines where out-of-tolerance readings can result in equipment damage or personnel hazards.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:11:36\", \"u_active\": \"true\", \"u_industry_sector\": \"Oil and Gas, Chemical Processing, Manufacturing, Utilities\", \"sys_created_by\": \"admin\", \"u_default_interval_days\": \"365\", \"u_regulatory_framework\": \"ASME B40.100, ISO 5171, OSHA 29 CFR 1910.119\"}], \"u_cal_technician_qualification\": [{\"u_qualification_date\": \"2020-11-03\", \"u_equipment_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_equipment_category/670ee34ae92803103e4839baa5071144\", \"value\": \"670ee34ae92803103e4839baa5071144\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:11:41\", \"sys_tags\": \"\", \"u_qualification_level\": \"4\", \"sys_id\": \"241e274ae92803103e4839baa50711fa\", \"u_qualification_status\": \"1\", \"sys_updated_by\": \"admin\", \"u_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_technician/ae0ea34ae92803103e4839baa5071187\", \"value\": \"ae0ea34ae92803103e4839baa5071187\"}, \"sys_created_on\": \"2026-05-01 08:11:41\", \"u_certificate_reference\": \"NVLAP-QUAL-TEMP-006190-2020\", \"u_renewal_required\": \"true\", \"u_training_course\": \"IEC 60584-1 / ASTM E220 Temperature Metrology Expert Certification - Fluke Calibration Training Center\", \"u_expiry_date\": \"2027-11-02\", \"u_qualification_notes\": \"Priya holds Expert-level qualification for temperature measurement instruments including Type K, J, and T thermocouples, platinum RTDs, dry-block calibrators, and infrared thermometers. Qualified under IEC 60584-1 Class 1 and ASTM E220 using NIST-traceable reference standards. Authorized to perform audit-triggered calibrations, issue preliminary failure determinations, and conduct ISO 17025 internal audits for temperature measurement processes. Qualification renewed in 2020 following completion of advanced dry-block calibrator training. Next renewal due November 2027.\", \"u_issuing_authority\": \"National Voluntary Laboratory Accreditation Program (NVLAP)\", \"sys_created_by\": \"admin\"}, {\"u_qualification_date\": \"2023-09-15\", \"u_equipment_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_equipment_category/ccd8c15ee92843103e4839baa5071107\", \"value\": \"ccd8c15ee92843103e4839baa5071107\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:48:10\", \"sys_tags\": \"\", \"u_qualification_level\": \"2\", \"sys_id\": \"50d8c15ee92843103e4839baa507110d\", \"u_qualification_status\": \"1\", \"sys_updated_by\": \"admin\", \"u_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_technician/ebc8815ee92843103e4839baa507114f\", \"value\": \"ebc8815ee92843103e4839baa507114f\"}, \"sys_created_on\": \"2026-05-01 14:48:10\", \"u_certificate_reference\": \"CERT-QUAL-90421-B\", \"u_renewal_required\": \"true\", \"u_training_course\": \"Thermodynamic Calibration TC-405\", \"u_expiry_date\": \"2026-09-15\", \"u_qualification_notes\": \"Qualified for temperature and pressure instruments\", \"u_issuing_authority\": \"NIST\", \"sys_created_by\": \"admin\"}, {\"u_qualification_date\": \"2023-04-01\", \"u_equipment_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_equipment_category/ccd8c15ee92843103e4839baa5071107\", \"value\": \"ccd8c15ee92843103e4839baa5071107\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:48:09\", \"sys_tags\": \"\", \"u_qualification_level\": \"2\", \"sys_id\": \"c4d8c15ee92843103e4839baa507110a\", \"u_qualification_status\": \"1\", \"sys_updated_by\": \"admin\", \"u_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_technician/ebc8815ee92843103e4839baa507114f\", \"value\": \"ebc8815ee92843103e4839baa507114f\"}, \"sys_created_on\": \"2026-05-01 14:48:09\", \"u_certificate_reference\": \"CERT-QUAL-90421-A\", \"u_renewal_required\": \"true\", \"u_training_course\": \"Advanced Electrical Calibration TC-301\", \"u_expiry_date\": \"2026-04-01\", \"u_qualification_notes\": \"Qualified for all electrical calibrator categories\", \"u_issuing_authority\": \"A2LA\", \"sys_created_by\": \"admin\"}, {\"u_qualification_date\": \"2022-09-15\", \"u_equipment_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_equipment_category/670ee34ae92803103e4839baa5071144\", \"value\": \"670ee34ae92803103e4839baa5071144\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:11:40\", \"sys_tags\": \"\", \"u_qualification_level\": \"4\", \"sys_id\": \"d01ee34ae92803103e4839baa50711fc\", \"u_qualification_status\": \"1\", \"sys_updated_by\": \"admin\", \"u_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_technician/ae0ea34ae92803103e4839baa5071187\", \"value\": \"ae0ea34ae92803103e4839baa5071187\"}, \"sys_created_on\": \"2026-05-01 08:11:40\", \"u_certificate_reference\": \"NVLAP-QUAL-MASS-004821-2022\", \"u_renewal_required\": \"true\", \"u_training_course\": \"ASTM E617 / OIML R111 Advanced Mass Metrology Certification Program - Sartorius Training Academy\", \"u_expiry_date\": \"2026-09-14\", \"u_qualification_notes\": \"Margaret holds Expert-level qualification for all mass measurement instruments including analytical balances, precision scales, and reference weight sets up to 20 kg. Qualified to perform calibrations under ASTM E617 Class 1 and OIML R111 Class E2/F1. Authorized to issue preliminary pass/fail determinations and sign calibration records for this category. Renewal training scheduled for Q3 2026.\", \"u_issuing_authority\": \"National Voluntary Laboratory Accreditation Program (NVLAP)\", \"sys_created_by\": \"admin\"}, {\"u_qualification_date\": \"2022-04-18\", \"u_equipment_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_equipment_category/670ee34ae92803103e4839baa5071144\", \"value\": \"670ee34ae92803103e4839baa5071144\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:11:41\", \"sys_tags\": \"\", \"u_qualification_level\": \"3\", \"sys_id\": \"dc1e274ae92803103e4839baa50711f7\", \"u_qualification_status\": \"1\", \"sys_updated_by\": \"admin\", \"u_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_technician/ae0ea34ae92803103e4839baa5071187\", \"value\": \"ae0ea34ae92803103e4839baa5071187\"}, \"sys_created_on\": \"2026-05-01 08:11:41\", \"u_certificate_reference\": \"A2LA-QUAL-PRES-007634-2022\", \"u_renewal_required\": \"true\", \"u_training_course\": \"ASME B40.100 / ISO 5171 Pressure Instrument Calibration - Advanced Practitioner Course, Ashcroft Calibration Institute\", \"u_expiry_date\": \"2026-04-17\", \"u_qualification_notes\": \"Carlos is qualified to calibrate pressure gauges, differential pressure transmitters, manometers, and deadweight testers in the range 0–600 psi. Completed post-repair calibration specialization training in November 2022. Authorized to perform ascending and descending series calibrations per ASME B40.100 Grade 2A and ISO 5171. Cleared for high-pressure environments. Renewal due April 2026.\", \"u_issuing_authority\": \"American Association for Laboratory Accreditation (A2LA)\", \"sys_created_by\": \"admin\"}], \"u_cal_failure_review\": [{\"u_review_number\": \"FR-2024-017\", \"sys_mod_count\": \"0\", \"u_failure_cause\": \"Pressure gauge EQ-PRG-00078 failed routine annual calibration on 2024-09-05 due to a ruptured diaphragm caused by a process line pressure surge event on 2024-08-28. Gauge readings were non-linear across the full 0–100 psi range, with deviations exceeding ASME B40.100 Grade 2A tolerance of ±0.5% full scale at all set points above 25 psi. The physical damage to the diaphragm was confirmed during post-failure disassembly inspection. The pressure surge was attributed to a failed pressure relief valve upstream on Process Line 3 — Pump Station B.\", \"sys_updated_on\": \"2026-05-01 08:11:52\", \"u_calibration_job\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_job/781e274ae92803103e4839baa50711ff\", \"value\": \"781e274ae92803103e4839baa50711ff\"}, \"sys_tags\": \"\", \"u_corrective_action\": \"1. Equipment placed out-of-service immediately following failure confirmation. 2. Gauge sent to Ashcroft-authorized service workshop for diaphragm replacement and internal inspection on 2024-09-10. 3. Workshop completed diaphragm replacement and returned instrument on 2025-02-28. 4. Upstream pressure relief valve on Process Line 3 replaced and tested on 2024-10-15 to prevent recurrence. 5. Post-repair calibration job CALJ0001002 scheduled for 2025-03-10 and assigned to Carlos R. Espinoza. Retest authorized by supervisor following satisfactory workshop service report review.\", \"u_acknowledgement_date\": \"2024-09-09 14:22:00\", \"u_retest_authorized\": \"true\", \"sys_id\": \"431ea74ae92803103e4839baa50711bb\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:11:52\", \"u_risk_assessment\": \"Risk Level: MEDIUM. The gauge failure was caused by an external mechanical event (pressure surge) rather than instrument drift or calibration process failure. The root cause (failed upstream relief valve) has been independently remediated. No evidence of systemic calibration process failure. Impact on process measurements during the period between the surge event (2024-08-28) and removal from service is limited to Process Line 3 monitoring data; operations team notified to flag any process records from that period. Risk of recurrence assessed as low following relief valve replacement.\", \"u_review_status\": \"4\", \"u_acknowledged\": \"true\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2024-09-08\", \"u_reviewed_by\": \"Carlos R. Espinoza\"}, {\"u_review_number\": \"FR-2024-009\", \"sys_mod_count\": \"0\", \"u_failure_cause\": \"Analytical balance EQ-BAL-00142 failed its scheduled 180-day routine calibration on 2024-07-12. Readings at the 100g and 200g set points deviated beyond ASTM E617 Class 1 tolerance of ±0.1 mg, with errors of +0.4 mg and +0.6 mg respectively. Root cause investigation determined that the balance had been relocated to a temporary bench position during a laboratory renovation on 2024-07-01 and was not re-leveled or re-zeroed following the move. The anti-vibration table was also not reinstalled after relocation, introducing floor vibration as a secondary contributing factor. No internal mechanical or electronic fault was identified.\", \"sys_updated_on\": \"2026-05-01 08:11:51\", \"u_calibration_job\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_job/781e274ae92803103e4839baa50711ff\", \"value\": \"781e274ae92803103e4839baa50711ff\"}, \"sys_tags\": \"\", \"u_corrective_action\": \"1. Balance removed from service immediately and relocated back to its designated position in QC Laboratory Room 204 with anti-vibration table reinstalled. 2. Instrument re-leveled using built-in spirit level and leveling feet adjusted per Sartorius Cubis II installation procedure. 3. Zero-point calibration performed and internal calibration weights verified. 4. Laboratory relocation SOP updated to include mandatory re-leveling and calibration verification step for any balance movement exceeding 1 meter. 5. All QC measurement records generated between 2024-07-01 and 2024-07-12 flagged for supervisory review. 6. Recalibration job scheduled and completed on 2024-07-18 with passing result. New certificate issued.\", \"u_acknowledgement_date\": \"2024-07-14 09:05:00\", \"u_retest_authorized\": \"true\", \"sys_id\": \"4f1ea74ae92803103e4839baa50711b8\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:11:51\", \"u_risk_assessment\": \"Risk Level: MEDIUM. The failure was caused by an identifiable and correctable procedural gap (no re-leveling protocol for equipment relocation) rather than instrument malfunction or calibration process error. QC measurement data generated during the affected period (2024-07-01 to 2024-07-12) has been reviewed by the QC supervisor; no critical batch release decisions were made using out-of-tolerance readings during this window. Corrective action to update the relocation SOP reduces likelihood of recurrence. Risk of ongoing impact assessed as low following successful recalibration on 2024-07-18.\", \"u_review_status\": \"4\", \"u_acknowledged\": \"true\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2024-07-13\", \"u_reviewed_by\": \"Margaret L. Okonkwo\"}, {\"u_review_number\": \"FR-2025-003\", \"sys_mod_count\": \"0\", \"u_failure_cause\": \"Thermocouple readings at 100°C and 150°C set points exceeded upper tolerance limits by 2.3°C and 3.1°C respectively, violating IEC 60584-1 Class 1 tolerance of ±1.5°C. Suspected root causes include progressive sensor element degradation due to thermal cycling fatigue and possible oxidation or corrosion at the Type K connector junction. Instrument age (purchased 2018) and high cumulative usage hours are contributing factors. No evidence of procedural error or calibrator malfunction; NIST-traceable dry-block calibrator reference verified stable throughout the calibration session.\", \"sys_updated_on\": \"2026-05-01 08:11:51\", \"u_calibration_job\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_job/781e274ae92803103e4839baa50711ff\", \"value\": \"781e274ae92803103e4839baa50711ff\"}, \"sys_tags\": \"\", \"u_corrective_action\": \"1. Equipment EQ-TEMP-00331 placed out-of-service immediately following failure determination per business constraint policy. 2. Physical inspection of thermocouple sensor tip and connector junction to be performed by Priya N. Subramaniam and workshop technician within 5 business days. 3. If connector corrosion is confirmed, connector replacement and re-termination to be performed before recalibration. 4. If sensor degradation is confirmed, full sensor replacement with new Fluke 724-K probe assembly required. 5. Post-repair calibration job to be scheduled only after this failure review is formally acknowledged and retest is authorized by supervisor.\", \"u_acknowledgement_date\": \"\", \"u_retest_authorized\": \"false\", \"sys_id\": \"f21ea74ae92803103e4839baa507112d\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:11:51\", \"u_risk_assessment\": \"Risk Level: HIGH. The Fluke 724 Type K thermocouple is used as a reference thermometer in the Environmental Testing Lab (Room 110, Building B) for monitoring regulated environmental chambers. Out-of-tolerance readings of +2.3°C and +3.1°C at elevated set points indicate that any temperature measurements recorded with this instrument since its last successful calibration (2024-02-22) may be unreliable. A data integrity review of environmental monitoring records from February 2024 to February 2025 is recommended to assess potential impact on product or test result validity. No critical process decisions should be made using this instrument until successful recalibration is completed and a new certification is issued.\", \"u_review_status\": \"2\", \"u_acknowledged\": \"false\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-02-21\", \"u_reviewed_by\": \"Priya N. Subramaniam\"}], \"u_cal_schedule_plan\": [{\"u_name\": \"Analytical Balance EQ-BAL-00142 - 180-Day Routine Calibration Plan\", \"u_responsible_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_technician/ae0ea34ae92803103e4839baa5071187\", \"value\": \"ae0ea34ae92803103e4839baa5071187\"}, \"u_last_job_created_date\": \"2025-01-15\", \"sys_mod_count\": \"0\", \"u_auto_create_job\": \"true\", \"u_equipment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_equipment/8c1ee34ae92803103e4839baa50711f9\", \"value\": \"8c1ee34ae92803103e4839baa50711f9\"}, \"sys_updated_on\": \"2026-05-01 08:11:44\", \"sys_tags\": \"\", \"u_regulatory_requirement\": \"USP <41>, ASTM E617, OIML R111, ISO/IEC 17025:2017 - GMP pharmaceutical environment requires 180-day maximum calibration interval for critical analytical balances\", \"u_next_scheduled_date\": \"2025-07-15\", \"u_priority\": \"4\", \"sys_id\": \"111e674ae92803103e4839baa5071104\", \"u_frequency_days\": \"180\", \"sys_updated_by\": \"admin\", \"u_advance_notice_days\": \"14\", \"sys_created_on\": \"2026-05-01 08:11:44\", \"u_plan_start_date\": \"2021-03-22\", \"u_plan_notes\": \"Schedule plan established at equipment commissioning. Calibration frequency of 180 days is driven by pharmaceutical GMP requirements and USP <41> guidance for analytical balances used in critical dosage measurements. Last job CALJ0001001 completed successfully on 2025-01-15 with a passing result. Next job to be auto-created on or before 2025-07-01 (14 days advance notice). Responsible technician must hold at minimum Level II qualification for Mass Measurement Instruments category.\", \"u_plan_status\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Pressure Gauge EQ-PRG-00078 - Annual Routine Calibration Plan\", \"u_responsible_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_technician/ae0ea34ae92803103e4839baa5071187\", \"value\": \"ae0ea34ae92803103e4839baa5071187\"}, \"u_last_job_created_date\": \"2025-03-10\", \"sys_mod_count\": \"0\", \"u_auto_create_job\": \"true\", \"u_equipment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_equipment/8c1ee34ae92803103e4839baa50711f9\", \"value\": \"8c1ee34ae92803103e4839baa50711f9\"}, \"sys_updated_on\": \"2026-05-01 08:11:45\", \"sys_tags\": \"\", \"u_regulatory_requirement\": \"ASME B40.100, ISO 5171, OSHA 29 CFR 1910.119 - Annual calibration required for pressure gauges installed on safety-critical process lines\", \"u_next_scheduled_date\": \"2026-03-10\", \"u_priority\": \"3\", \"sys_id\": \"951e674ae92803103e4839baa5071183\", \"u_frequency_days\": \"365\", \"sys_updated_by\": \"admin\", \"u_advance_notice_days\": \"21\", \"sys_created_on\": \"2026-05-01 08:11:45\", \"u_plan_start_date\": \"2019-08-14\", \"u_plan_notes\": \"Annual calibration plan for process line pressure gauge on Process Line 3 - Pump Station B. Plan was temporarily suspended from 2024-09-05 to 2025-03-01 during the failure review (FR-2024-017) and workshop repair period following the diaphragm rupture caused by the pressure surge event. Plan reactivated upon receipt of satisfactory workshop service report and scheduling of post-repair calibration job CALJ0001002. Next scheduled date set to 2026-03-10 based on successful completion of the current post-repair calibration. Advance notice extended to 21 days due to process line scheduling complexity.\", \"u_plan_status\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Thermocouple Thermometer EQ-TEMP-00331 - Annual Routine Calibration Plan\", \"u_responsible_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_technician/ae0ea34ae92803103e4839baa5071187\", \"value\": \"ae0ea34ae92803103e4839baa5071187\"}, \"u_last_job_created_date\": \"2025-02-20\", \"sys_mod_count\": \"0\", \"u_auto_create_job\": \"false\", \"u_equipment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_equipment/8c1ee34ae92803103e4839baa50711f9\", \"value\": \"8c1ee34ae92803103e4839baa50711f9\"}, \"sys_updated_on\": \"2026-05-01 08:11:46\", \"sys_tags\": \"\", \"u_regulatory_requirement\": \"IEC 60584-1, ASTM E220, ISO 13485, FDA 21 CFR Part 820 - Annual calibration required for reference thermometers used in regulated environmental chambers and critical process temperature monitoring\", \"u_next_scheduled_date\": \"2025-02-20\", \"u_priority\": \"3\", \"sys_id\": \"e91e674ae92803103e4839baa5071185\", \"u_frequency_days\": \"365\", \"sys_updated_by\": \"admin\", \"u_advance_notice_days\": \"14\", \"sys_created_on\": \"2026-05-01 08:11:46\", \"u_plan_start_date\": \"2018-11-05\", \"u_plan_notes\": \"Plan suspended on 2025-02-20 following failure of audit-triggered calibration job CALJ0001003. Equipment EQ-TEMP-00331 is currently out-of-service. Auto-job creation has been disabled to prevent automatic scheduling while the instrument is in a failed state. Per business constraint policy, a new calibration job cannot be scheduled until failure review FR-2025-003 is formally acknowledged and retest is authorized by the supervisor. Once the instrument is repaired (sensor replacement or connector re-termination) and the failure review is closed, this plan should be reactivated, auto-create re-enabled, and the next scheduled date updated to reflect the post-repair calibration completion date plus 365 days. Responsible technician Priya N. Subramaniam holds Expert-level qualification for Temperature Measurement Instruments category.\", \"u_plan_status\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Annual Cal Plan - Fluke 5730A\", \"u_responsible_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_technician/ebc8815ee92843103e4839baa507114f\", \"value\": \"ebc8815ee92843103e4839baa507114f\"}, \"u_last_job_created_date\": \"2024-01-05\", \"sys_mod_count\": \"0\", \"u_auto_create_job\": \"true\", \"u_equipment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cal_equipment/e3c8815ee92843103e4839baa5071152\", \"value\": \"e3c8815ee92843103e4839baa5071152\"}, \"sys_updated_on\": \"2026-05-01 14:48:08\", \"sys_tags\": \"\", \"u_regulatory_requirement\": \"ISO/IEC 17025\", \"u_next_scheduled_date\": \"2025-01-10\", \"u_priority\": \"3\", \"sys_id\": \"fbc8815ee92843103e4839baa5071154\", \"u_frequency_days\": \"365\", \"sys_updated_by\": \"admin\", \"u_advance_notice_days\": \"30\", \"sys_created_on\": \"2026-05-01 14:48:08\", \"u_plan_start_date\": \"2024-01-10\", \"u_plan_notes\": \"Standard annual calibration schedule\", \"u_plan_status\": \"1\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_cal_job\": {\"u_number\": {\"type\": \"str\"}, \"u_equipment\": {\"FK\": \"u_cal_equipment\"}, \"u_assigned_technician\": {\"FK\": \"u_cal_technician\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Scheduled\", \"In Progress\", \"Awaiting Review\", \"Passed\", \"Failed\", \"Closed\"]}, \"u_scheduled_date\": {\"type\": \"str\"}, \"u_start_datetime\": {\"type\": \"str\"}, \"u_end_datetime\": {\"type\": \"str\"}, \"u_calibration_procedure\": {\"type\": \"str\"}, \"u_overall_result\": {\"type\": \"str\", \"enum\": [\"Pass\", \"Fail\", \"Conditional Pass\"]}, \"u_tolerance_standard\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_technician_notes\": {\"type\": \"str\"}, \"u_requires_recalibration\": {\"type\": \"bool\"}, \"u_environmental_conditions\": {\"type\": \"str\"}, \"u_job_type\": {\"type\": \"str\", \"enum\": [\"Routine\", \"Initial\", \"Post-Repair\", \"Audit-Triggered\"]}}, \"u_cal_equipment\": {\"u_asset_tag\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_category\": {\"FK\": \"u_cal_equipment_category\"}, \"u_manufacturer\": {\"type\": \"str\"}, \"u_model_number\": {\"type\": \"str\"}, \"u_serial_number\": {\"type\": \"str\"}, \"u_location\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Out of Service\", \"Retired\", \"Pending Commissioning\"]}, \"u_calibration_interval_days\": {\"type\": \"int\"}, \"u_last_calibration_date\": {\"type\": \"str\"}, \"u_next_due_date\": {\"type\": \"str\"}, \"u_purchase_date\": {\"type\": \"str\"}, \"u_out_of_service_reason\": {\"type\": \"str\"}, \"u_criticality\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}}, \"u_cal_technician\": {\"u_name\": {\"type\": \"str\"}, \"u_employee_id\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_department\": {\"type\": \"str\"}, \"u_certification_level\": {\"type\": \"str\", \"enum\": [\"Level I\", \"Level II\", \"Level III\", \"Master\"]}, \"u_active\": {\"type\": \"bool\"}, \"u_hire_date\": {\"type\": \"str\"}, \"u_total_jobs_completed\": {\"type\": \"int\"}, \"u_specialization_notes\": {\"type\": \"str\"}, \"u_lab_access_level\": {\"type\": \"str\", \"enum\": [\"Basic\", \"Standard\", \"Advanced\", \"Unrestricted\"]}, \"u_supervisor_name\": {\"type\": \"str\"}, \"u_last_training_date\": {\"type\": \"str\"}}, \"u_cal_certification_record\": {\"u_certificate_number\": {\"type\": \"str\"}, \"u_calibration_job\": {\"FK\": \"u_cal_job\"}, \"u_standards_body\": {\"FK\": \"u_cal_standards_body\"}, \"u_issue_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_certification_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Expired\", \"Revoked\", \"Pending Renewal\"]}, \"u_scope_of_certification\": {\"type\": \"str\"}, \"u_accreditation_standard\": {\"type\": \"str\"}, \"u_renewal_reminder_sent\": {\"type\": \"bool\"}, \"u_renewal_date\": {\"type\": \"str\"}, \"u_issuing_officer\": {\"type\": \"str\"}, \"u_certificate_document_ref\": {\"type\": \"str\"}, \"u_remarks\": {\"type\": \"str\"}}, \"u_cal_standards_body\": {\"u_name\": {\"type\": \"str\"}, \"u_abbreviation\": {\"type\": \"str\"}, \"u_country\": {\"type\": \"str\"}, \"u_accreditation_number\": {\"type\": \"str\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_accreditation_expiry\": {\"type\": \"str\"}, \"u_contact_email\": {\"type\": \"str\"}, \"u_contact_phone\": {\"type\": \"str\"}, \"u_website\": {\"type\": \"str\"}, \"u_scope_description\": {\"type\": \"str\"}, \"u_body_type\": {\"type\": \"str\", \"enum\": [\"National Metrology Institute\", \"Accreditation Body\", \"Regulatory Agency\", \"Industry Consortium\"]}}, \"u_cal_measurement_reading\": {\"u_calibration_job\": {\"FK\": \"u_cal_job\"}, \"u_reading_sequence\": {\"type\": \"int\"}, \"u_parameter_name\": {\"type\": \"str\"}, \"u_nominal_value\": {\"type\": \"decimal\"}, \"u_measured_value\": {\"type\": \"decimal\"}, \"u_upper_tolerance\": {\"type\": \"decimal\"}, \"u_lower_tolerance\": {\"type\": \"decimal\"}, \"u_unit_of_measure\": {\"type\": \"str\"}, \"u_within_tolerance\": {\"type\": \"bool\"}, \"u_reading_datetime\": {\"type\": \"str\"}, \"u_reading_notes\": {\"type\": \"str\"}}, \"u_cal_equipment_category\": {\"u_name\": {\"type\": \"str\"}, \"u_category_code\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_regulatory_framework\": {\"type\": \"str\"}, \"u_default_interval_days\": {\"type\": \"int\"}, \"u_requires_external_cert\": {\"type\": \"bool\"}, \"u_risk_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_active\": {\"type\": \"bool\"}, \"u_min_technician_level\": {\"type\": \"str\", \"enum\": [\"Level I\", \"Level II\", \"Level III\", \"Master\"]}, \"u_industry_sector\": {\"type\": \"str\"}, \"u_parent_category\": {\"type\": \"str\"}}, \"u_cal_technician_qualification\": {\"u_technician\": {\"FK\": \"u_cal_technician\"}, \"u_equipment_category\": {\"FK\": \"u_cal_equipment_category\"}, \"u_qualification_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_qualification_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Expired\", \"Suspended\", \"Pending Renewal\"]}, \"u_issuing_authority\": {\"type\": \"str\"}, \"u_qualification_level\": {\"type\": \"str\", \"enum\": [\"Basic\", \"Intermediate\", \"Advanced\", \"Expert\"]}, \"u_training_course\": {\"type\": \"str\"}, \"u_certificate_reference\": {\"type\": \"str\"}, \"u_renewal_required\": {\"type\": \"bool\"}, \"u_qualification_notes\": {\"type\": \"str\"}}, \"u_cal_failure_review\": {\"u_calibration_job\": {\"FK\": \"u_cal_job\"}, \"u_review_number\": {\"type\": \"str\"}, \"u_review_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Under Review\", \"Acknowledged\", \"Closed\"]}, \"u_failure_cause\": {\"type\": \"str\"}, \"u_corrective_action\": {\"type\": \"str\"}, \"u_reviewed_by\": {\"type\": \"str\"}, \"u_review_date\": {\"type\": \"str\"}, \"u_acknowledged\": {\"type\": \"bool\"}, \"u_acknowledgement_date\": {\"type\": \"str\"}, \"u_risk_assessment\": {\"type\": \"str\"}, \"u_retest_authorized\": {\"type\": \"bool\"}}, \"u_cal_schedule_plan\": {\"u_name\": {\"type\": \"str\"}, \"u_equipment\": {\"FK\": \"u_cal_equipment\"}, \"u_responsible_technician\": {\"FK\": \"u_cal_technician\"}, \"u_frequency_days\": {\"type\": \"int\"}, \"u_plan_start_date\": {\"type\": \"str\"}, \"u_next_scheduled_date\": {\"type\": \"str\"}, \"u_plan_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Suspended\", \"Completed\", \"Cancelled\"]}, \"u_advance_notice_days\": {\"type\": \"int\"}, \"u_auto_create_job\": {\"type\": \"bool\"}, \"u_last_job_created_date\": {\"type\": \"str\"}, \"u_plan_notes\": {\"type\": \"str\"}, \"u_regulatory_requirement\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}}}", "business_rules": [{"name": "cal_job_failed_oos_and_review", "fires_on_table": "u_cal_job", "filter_condition": "u_stateCHANGESTO5", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Update the linked equipment to Out of Service\n var equipRef = current.getValue('u_equipment');\n if (equipRef) {\n var eqGr = new GlideRecord('u_cal_equipment');\n eqGr.addQuery('sys_id', equipRef);\n eqGr.query();\n if (eqGr.next()) {\n var oldStatus = eqGr.getValue('u_status');\n eqGr.setValue('u_status', '2');\n _ewmLog('u_cal_equipment', 'u_status', oldStatus, eqGr.getValue('u_status'), '');\n\n var oldReason = eqGr.getValue('u_out_of_service_reason');\n eqGr.setValue('u_out_of_service_reason', 'Calibration job ' + current.getValue('u_number') + ' failed');\n _ewmLog('u_cal_equipment', 'u_out_of_service_reason', oldReason, eqGr.getValue('u_out_of_service_reason'), '');\n\n var oldCriticality = eqGr.getValue('u_criticality');\n eqGr.setValue('u_criticality', '4');\n _ewmLog('u_cal_equipment', 'u_criticality', oldCriticality, eqGr.getValue('u_criticality'), '');\n\n try {\n var r1 = eqGr.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + eqGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Insert a Failure Review record\n var frGr = new GlideRecord('u_cal_failure_review');\n frGr.initialize();\n frGr.setValue('u_calibration_job', current.getUniqueValue());\n _ewmLog('u_cal_failure_review', 'u_calibration_job', '', current.getUniqueValue(), '');\n\n frGr.setValue('u_review_status', '1');\n _ewmLog('u_cal_failure_review', 'u_review_status', '', '1', '');\n\n try {\n var r2 = frGr.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + frGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "suspend_plan_on_equip_out_of_svc", "fires_on_table": "u_cal_equipment", "filter_condition": "u_status=2^u_criticality=4", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Suspend all active schedule plans for this equipment\n var grPlan = new GlideRecord('u_cal_schedule_plan');\n grPlan.addQuery('u_equipment', current.getUniqueValue());\n grPlan.addQuery('u_plan_status', '1');\n grPlan.query();\n while (grPlan.next()) {\n var oldStatus = grPlan.getValue('u_plan_status');\n grPlan.setValue('u_plan_status', '2');\n _ewmLog('u_cal_schedule_plan', 'u_plan_status', oldStatus, grPlan.getValue('u_plan_status'), '');\n\n var oldNotes = grPlan.getValue('u_plan_notes');\n grPlan.setValue('u_plan_notes', 'Auto-suspended: equipment out of service due to high criticality failure');\n _ewmLog('u_cal_schedule_plan', 'u_plan_notes', oldNotes, grPlan.getValue('u_plan_notes'), '');\n\n try {\n var r = grPlan.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + grPlan.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update the responsible technician specialization notes on the first active plan\n var grPlan2 = new GlideRecord('u_cal_schedule_plan');\n grPlan2.addQuery('u_equipment', current.getUniqueValue());\n grPlan2.addQuery('u_responsible_technician', 'ISNOTEMPTY', '');\n grPlan2.setLimit(1);\n grPlan2.query();\n if (grPlan2.next()) {\n var techRef = grPlan2.getValue('u_responsible_technician');\n if (techRef) {\n var grTech = new GlideRecord('u_cal_technician');\n if (grTech.get(techRef)) {\n var oldSpecNotes = grTech.getValue('u_specialization_notes');\n grTech.setValue('u_specialization_notes', 'Equipment ' + current.getValue('u_asset_tag') + ' placed out of service - review assignments');\n _ewmLog('u_cal_technician', 'u_specialization_notes', oldSpecNotes, grTech.getValue('u_specialization_notes'), '');\n try {\n var r2 = grTech.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grTech.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n }\n\n})(current, previous);"}, {"name": "plan_suspended_update_quals_certs", "fires_on_table": "u_cal_schedule_plan", "filter_condition": "u_plan_statusCHANGESTO2", "trigger_sequence": "after", "trigger_type": "update", "order": 300, "script": "(function executeRule(current, previous) {\n\n // When a schedule plan is suspended, update the responsible technician's qualifications\n // to Pending Renewal and mark related certification records as Pending Renewal\n\n var techRef = current.getValue('u_responsible_technician');\n var equipRef = current.getValue('u_equipment');\n\n // 1. Update technician qualifications linked to this technician — set to Pending Renewal\n if (techRef) {\n var grQual = new GlideRecord('u_cal_technician_qualification');\n grQual.addQuery('u_technician', techRef);\n grQual.addQuery('u_qualification_status', '1'); // currently Active\n grQual.query();\n while (grQual.next()) {\n var oldStatus = grQual.getValue('u_qualification_status');\n grQual.setValue('u_qualification_status', '4');\n _ewmLog('u_cal_technician_qualification', 'u_qualification_status', oldStatus, grQual.getValue('u_qualification_status'), '');\n\n var oldNotes = grQual.getValue('u_qualification_notes');\n grQual.setValue('u_qualification_notes', 'Pending renewal due to schedule plan suspension for equipment ' + (equipRef || 'unknown'));\n _ewmLog('u_cal_technician_qualification', 'u_qualification_notes', oldNotes, grQual.getValue('u_qualification_notes'), '');\n\n try {\n var r1 = grQual.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grQual.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Update certification records linked to jobs for this equipment — set to Pending Renewal\n if (equipRef) {\n var grJob = new GlideRecord('u_cal_job');\n grJob.addQuery('u_equipment', equipRef);\n grJob.query();\n var jobSysIds = [];\n while (grJob.next()) {\n jobSysIds.push(grJob.getUniqueValue());\n }\n\n if (jobSysIds.length > 0) {\n var grCert = new GlideRecord('u_cal_certification_record');\n grCert.addQuery('u_calibration_job', 'IN', jobSysIds.join(','));\n grCert.addQuery('u_certification_status', '1'); // currently Active\n grCert.query();\n while (grCert.next()) {\n var oldCertStatus = grCert.getValue('u_certification_status');\n grCert.setValue('u_certification_status', '4');\n _ewmLog('u_cal_certification_record', 'u_certification_status', oldCertStatus, grCert.getValue('u_certification_status'), '');\n\n var oldRemarks = grCert.getValue('u_remarks');\n grCert.setValue('u_remarks', 'Certification pending renewal - schedule plan suspended');\n _ewmLog('u_cal_certification_record', 'u_remarks', oldRemarks, grCert.getValue('u_remarks'), '');\n\n try {\n var r2 = grCert.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grCert.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n }\n\n})(current, previous);"}, {"name": "cert_renewal_update_technician", "fires_on_table": "u_cal_certification_record", "filter_condition": "u_certification_status=4", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // After-BR on u_cal_certification_record when status is Pending Renewal.\n // Look up the calibration job to find the assigned technician, then update\n // technician fields to reflect the renewal-driven workload adjustment.\n\n var jobRef = current.getValue('u_calibration_job');\n if (!jobRef) return;\n\n var jobGr = new GlideRecord('u_cal_job');\n if (!jobGr.get(jobRef)) return;\n\n var techRef = jobGr.getValue('u_assigned_technician');\n if (!techRef) return;\n\n var gr = new GlideRecord('u_cal_technician');\n gr.addQuery('sys_id', techRef);\n gr.query();\n if (gr.next()) {\n // 1. Increment total_jobs_completed\n var oldJobs = gr.getValue('u_total_jobs_completed');\n var newJobs = (parseInt(oldJobs, 10) || 0) + 1;\n gr.setValue('u_total_jobs_completed', newJobs);\n _ewmLog('u_cal_technician', 'u_total_jobs_completed', oldJobs, String(newJobs), '');\n\n // 2. Update specialization_notes with renewal context\n var oldNotes = gr.getValue('u_specialization_notes');\n var newNotes = 'Cert renewal pending for job ' + jobGr.getValue('u_number');\n gr.setValue('u_specialization_notes', newNotes);\n _ewmLog('u_cal_technician', 'u_specialization_notes', oldNotes, newNotes, '');\n\n // 3. Update last_training_date to today\n var oldTraining = gr.getValue('u_last_training_date');\n var today = new GlideDateTime().getDate().getByFormat('yyyy-MM-dd');\n gr.setValue('u_last_training_date', today);\n _ewmLog('u_cal_technician', 'u_last_training_date', oldTraining, today, '');\n\n // 4. Elevate lab_access_level to Advanced\n var oldAccess = gr.getValue('u_lab_access_level');\n gr.setValue('u_lab_access_level', '3');\n _ewmLog('u_cal_technician', 'u_lab_access_level', oldAccess, '3', '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n\n})(current, previous);"}, {"name": "tech_update_sync_quals_and_body", "fires_on_table": "u_cal_technician", "filter_condition": "u_certification_level=3^u_active=true^u_lab_access_level=3", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update technician qualifications linked to this technician\n var grQual = new GlideRecord('u_cal_technician_qualification');\n grQual.addQuery('u_technician', current.getUniqueValue());\n grQual.addQuery('u_qualification_status', '1'); // Active\n grQual.query();\n while (grQual.next()) {\n var oldLevel = grQual.getValue('u_qualification_level');\n grQual.setValue('u_qualification_level', '3');\n _ewmLog('u_cal_technician_qualification', 'u_qualification_level', oldLevel, grQual.getValue('u_qualification_level'), '');\n\n var oldNotes = grQual.getValue('u_qualification_notes');\n grQual.setValue('u_qualification_notes', 'Auto-upgraded due to technician Level III certification');\n _ewmLog('u_cal_technician_qualification', 'u_qualification_notes', oldNotes, grQual.getValue('u_qualification_notes'), '');\n\n var oldRenewal = grQual.getValue('u_renewal_required');\n grQual.setValue('u_renewal_required', 'false');\n _ewmLog('u_cal_technician_qualification', 'u_renewal_required', oldRenewal, grQual.getValue('u_renewal_required'), '');\n\n try {\n var r1 = grQual.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grQual.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update standards body records — mark scope description for unrestricted-access Level III techs\n // Also set u_is_active to false to flag deactivation for downstream processing\n var grBody = new GlideRecord('u_cal_standards_body');\n grBody.addQuery('u_is_active', 'true');\n grBody.addQuery('u_body_type', '2'); // Accreditation Body\n grBody.query();\n while (grBody.next()) {\n var oldScope = grBody.getValue('u_scope_description');\n grBody.setValue('u_scope_description', 'Includes Level III technician unrestricted calibration scope');\n _ewmLog('u_cal_standards_body', 'u_scope_description', oldScope, grBody.getValue('u_scope_description'), '');\n\n var oldContact = grBody.getValue('u_contact_email');\n grBody.setValue('u_contact_email', 'level3-notifications@calibration-authority.org');\n _ewmLog('u_cal_standards_body', 'u_contact_email', oldContact, grBody.getValue('u_contact_email'), '');\n\n var oldIsActive = grBody.getValue('u_is_active');\n grBody.setValue('u_is_active', 'false');\n _ewmLog('u_cal_standards_body', 'u_is_active', oldIsActive, 'false', '');\n\n try {\n var r2 = grBody.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grBody.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}, {"name": "sb_inactive_flag_failure_reviews", "fires_on_table": "u_cal_standards_body", "filter_condition": "u_is_active=false^u_body_type=2^u_country=United States", "trigger_sequence": "after", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n var sbSysId = current.getUniqueValue();\n // Find certification records issued by this standards body\n var certGr = new GlideRecord('u_cal_certification_record');\n certGr.addQuery('u_standards_body', sbSysId);\n certGr.query();\n while (certGr.next()) {\n var jobRef = certGr.getValue('u_calibration_job');\n if (!jobRef) continue;\n // Find open failure reviews linked to those calibration jobs\n var fr = new GlideRecord('u_cal_failure_review');\n fr.addQuery('u_calibration_job', jobRef);\n fr.addQuery('u_review_status', '1'); // Open\n fr.query();\n while (fr.next()) {\n var oldStatus = fr.getValue('u_review_status');\n fr.setValue('u_review_status', '2');\n _ewmLog('u_cal_failure_review', 'u_review_status', oldStatus, fr.getValue('u_review_status'), '');\n\n var oldCause = fr.getValue('u_failure_cause');\n fr.setValue('u_failure_cause', 'Standards body accreditation deactivated - review escalated');\n _ewmLog('u_cal_failure_review', 'u_failure_cause', oldCause, fr.getValue('u_failure_cause'), '');\n\n var oldRisk = fr.getValue('u_risk_assessment');\n fr.setValue('u_risk_assessment', 'High - issuing standards body no longer active');\n _ewmLog('u_cal_failure_review', 'u_risk_assessment', oldRisk, fr.getValue('u_risk_assessment'), '');\n\n var oldRetest = fr.getValue('u_retest_authorized');\n fr.setValue('u_retest_authorized', false);\n _ewmLog('u_cal_failure_review', 'u_retest_authorized', oldRetest, fr.getValue('u_retest_authorized'), '');\n\n try {\n var r = fr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + fr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n})(current, previous);"}], "ewm_logs": [{"sys_id": "33c38e25806807103e487b245ac97743", "u_br_name": "plan_suspended_update_quals_certs", "u_table_name": "u_cal_technician_qualification", "u_field_name": "u_qualification_status", "u_old_value": "1", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "33c38e25806807103e487b245ac97745", "u_br_name": "plan_suspended_update_quals_certs", "u_table_name": "u_cal_certification_record", "u_field_name": "u_certification_status", "u_old_value": "1", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "33c38e25806807103e487b245ac97758", "u_br_name": "tech_update_sync_quals_and_body", "u_table_name": "u_cal_failure_review", "u_field_name": "u_review_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "37c38e25806807103e487b245ac97744", "u_br_name": "plan_suspended_update_quals_certs", "u_table_name": "u_cal_technician_qualification", "u_field_name": "u_qualification_notes", "u_old_value": "Qualified for temperature and pressure instruments", "u_new_value": "Pending renewal due to schedule plan suspension for equipment fac34e25806807103e487b245ac97794", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "3bc38e25806807103e487b245ac97746", "u_br_name": "cert_renewal_update_technician", "u_table_name": "u_cal_technician", "u_field_name": "u_specialization_notes", "u_old_value": "Pressure and temperature instruments specialist", "u_new_value": "Cert renewal pending for job CAL-JOB-2025-00147", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "3bc38e25806807103e487b245ac9774a", "u_br_name": "sb_inactive_flag_failure_reviews", "u_table_name": "u_cal_technician", "u_field_name": "u_specialization_notes", "u_old_value": "Cert renewal pending for job CAL-JOB-2025-00147", "u_new_value": "Equipment EQ-2024-0873 placed out of service - review assignments", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "3fc38e25806807103e487b245ac97741", "u_br_name": "suspend_plan_on_equip_out_of_svc", "u_table_name": "u_cal_schedule_plan", "u_field_name": "u_plan_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "3fc38e25806807103e487b245ac97746", "u_br_name": "cert_renewal_update_technician", "u_table_name": "u_cal_technician", "u_field_name": "u_lab_access_level", "u_old_value": "2", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "73c38e25806807103e487b245ac97740", "u_br_name": "cal_job_failed_oos_and_review", "u_table_name": "u_cal_equipment", "u_field_name": "u_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "73c38e25806807103e487b245ac97748", "u_br_name": "tech_update_sync_quals_and_body", "u_table_name": "u_cal_standards_body", "u_field_name": "u_scope_description", "u_old_value": "Dimensional, electrical, and thermodynamic calibration", "u_new_value": "Includes Level III technician unrestricted calibration scope", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "77c38e25806807103e487b245ac97748", "u_br_name": "tech_update_sync_quals_and_body", "u_table_name": "u_cal_standards_body", "u_field_name": "u_is_active", "u_old_value": "1", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "7bc38e25806807103e487b245ac97740", "u_br_name": "cal_job_failed_oos_and_review", "u_table_name": "u_cal_equipment", "u_field_name": "u_criticality", "u_old_value": "3", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "b3c38e25806807103e487b245ac97743", "u_br_name": "plan_suspended_update_quals_certs", "u_table_name": "u_cal_technician_qualification", "u_field_name": "u_qualification_notes", "u_old_value": "Qualified for all electrical calibrator categories", "u_new_value": "Pending renewal due to schedule plan suspension for equipment fac34e25806807103e487b245ac97794", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "b3c38e25806807103e487b245ac97744", "u_br_name": "plan_suspended_update_quals_certs", "u_table_name": "u_cal_technician_qualification", "u_field_name": "u_qualification_status", "u_old_value": "1", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "b3c38e25806807103e487b245ac97745", "u_br_name": "plan_suspended_update_quals_certs", "u_table_name": "u_cal_certification_record", "u_field_name": "u_remarks", "u_old_value": "Annual certification - all parameters within tolerance", "u_new_value": "Certification pending renewal - schedule plan suspended", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "b7c38e25806807103e487b245ac97746", "u_br_name": "cert_renewal_update_technician", "u_table_name": "u_cal_technician", "u_field_name": "u_total_jobs_completed", "u_old_value": "42", "u_new_value": "43", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "bbc38e25806807103e487b245ac97746", "u_br_name": "cert_renewal_update_technician", "u_table_name": "u_cal_technician", "u_field_name": "u_last_training_date", "u_old_value": "2024-06-01", "u_new_value": "2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "bfc38e25806807103e487b245ac97741", "u_br_name": "suspend_plan_on_equip_out_of_svc", "u_table_name": "u_cal_schedule_plan", "u_field_name": "u_plan_notes", "u_old_value": "Standard annual calibration schedule", "u_new_value": "Auto-suspended: equipment out of service due to high criticality failure", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "bfc38e25806807103e487b245ac97757", "u_br_name": "tech_update_sync_quals_and_body", "u_table_name": "u_cal_failure_review", "u_field_name": "u_calibration_job", "u_old_value": "", "u_new_value": "ebc34e25806807103e487b245ac977ee", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "f3c38e25806807103e487b245ac97748", "u_br_name": "tech_update_sync_quals_and_body", "u_table_name": "u_cal_standards_body", "u_field_name": "u_contact_email", "u_old_value": "accreditation@a2la.org", "u_new_value": "level3-notifications@calibration-authority.org", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}, {"sys_id": "f7c38e25806807103e487b245ac97740", "u_br_name": "cal_job_failed_oos_and_review", "u_table_name": "u_cal_equipment", "u_field_name": "u_out_of_service_reason", "u_old_value": "", "u_new_value": "Calibration job CAL-JOB-2025-00148 failed", "u_error": "", "sys_created_on": "2026-04-29 11:10:27"}], 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High-value requests frequently require executive committee escalation.\", \"u_department_head\": \"Diane Okafor\", \"u_remaining_budget\": \"2875000\", \"sys_mod_count\": \"0\", \"u_budget_fiscal_year\": \"2024\", \"sys_updated_on\": \"2026-05-01 06:09:27\", \"sys_tags\": \"\", \"u_department_code\": \"MFG-003\", \"sys_id\": \"7512d3cae96003103e4839baa507114a\", \"u_annual_capex_budget\": \"4000000\", \"sys_updated_by\": \"admin\", \"u_head_count\": \"420\", \"sys_created_on\": \"2026-05-01 06:09:27\", \"u_active\": \"true\", \"u_cost_center\": \"CC-6310\", \"sys_created_by\": \"admin\", \"u_region\": \"1\"}, {\"u_name\": \"Engineering\", \"u_notes\": \"Primary engineering department\", \"u_department_head\": \"Sarah Mitchell\", \"u_remaining_budget\": \"3500000\", \"sys_mod_count\": \"0\", \"u_budget_fiscal_year\": \"2025\", \"sys_updated_on\": \"2026-05-01 14:48:25\", \"sys_tags\": \"\", \"u_department_code\": \"ENG-001\", \"sys_id\": \"c8e8455ee92843103e4839baa507113d\", \"u_annual_capex_budget\": \"5000000\", \"sys_updated_by\": \"admin\", \"u_head_count\": \"120\", \"sys_created_on\": \"2026-05-01 14:48:25\", \"u_active\": \"true\", \"u_cost_center\": \"CC-4500\", \"sys_created_by\": \"admin\", \"u_region\": \"1\"}, {\"u_name\": \"Information Technology\", \"u_notes\": \"Primary technology department responsible for enterprise infrastructure, end-user computing, and application platforms. High CapEx activity driven by recurring hardware refresh cycles and strategic digital transformation initiatives.\", \"u_department_head\": \"Sandra Kowalski\", \"u_remaining_budget\": \"1540000\", \"sys_mod_count\": \"0\", \"u_budget_fiscal_year\": \"2024\", \"sys_updated_on\": \"2026-05-01 06:09:26\", \"sys_tags\": \"\", \"u_department_code\": \"IT-001\", \"sys_id\": \"f512d3cae96003103e4839baa5071147\", \"u_annual_capex_budget\": \"2500000\", \"sys_updated_by\": \"admin\", \"u_head_count\": \"185\", \"sys_created_on\": \"2026-05-01 06:09:26\", \"u_active\": \"true\", \"u_cost_center\": \"CC-4100\", \"sys_created_by\": \"admin\", \"u_region\": \"1\"}], \"u_capex_project_category\": [{\"u_name\": \"Facilities and Building Improvements\", \"u_requires_compliance_review\": \"true\", \"u_category_code\": \"CAT-FAC-002\", \"u_max_approval_days\": \"30\", \"u_default_committee\": \"\", \"sys_mod_count\": \"0\", \"u_depreciation_years\": \"20\", \"u_risk_level\": \"3\", \"sys_updated_on\": \"2026-05-01 06:09:32\", \"sys_tags\": \"\", \"u_escalation_threshold\": \"250000\", \"sys_id\": \"0b12d3cae96003103e4839baa50711f0\", \"u_description\": \"Covers capital expenditure requests for office renovations, building infrastructure upgrades including HVAC, electrical systems, plumbing, ADA accessibility retrofits, and energy efficiency improvements. Compliance review is mandatory to ensure adherence to local building codes, health and safety regulations, and environmental standards. Escalation is triggered at the defined cost threshold.\", \"sys_updated_by\": \"admin\", \"u_asset_type\": \"2\", \"sys_created_on\": \"2026-05-01 06:09:32\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Technology Infrastructure\", \"u_requires_compliance_review\": \"true\", \"u_category_code\": \"CAT-TECH-001\", \"u_max_approval_days\": \"21\", \"u_default_committee\": \"\", \"sys_mod_count\": \"0\", \"u_depreciation_years\": \"5\", \"u_risk_level\": \"3\", \"sys_updated_on\": \"2026-05-01 06:09:30\", \"sys_tags\": \"\", \"u_escalation_threshold\": \"500000\", \"sys_id\": \"3a12d3cae96003103e4839baa50711eb\", \"u_description\": \"Covers capital expenditure requests for enterprise IT hardware, server and storage systems, networking equipment, data center buildouts, and end-user computing refreshes. Projects in this category are subject to mandatory compliance review due to data security and regulatory implications. Requests exceeding the escalation threshold are routed to the executive committee.\", \"sys_updated_by\": \"admin\", \"u_asset_type\": \"3\", \"sys_created_on\": \"2026-05-01 06:09:30\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Manufacturing Equipment and Automation\", \"u_requires_compliance_review\": \"true\", \"u_category_code\": \"CAT-MFG-003\", \"u_max_approval_days\": \"45\", \"u_default_committee\": \"\", \"sys_mod_count\": \"0\", \"u_depreciation_years\": \"10\", \"u_risk_level\": \"4\", \"sys_updated_on\": \"2026-05-01 06:09:31\", \"sys_tags\": \"\", \"u_escalation_threshold\": \"750000\", \"sys_id\": \"4712d3cae96003103e4839baa50711ee\", \"u_description\": \"Covers capital expenditure requests for production line machinery, robotic welding and assembly units, conveyor systems, quality control equipment, and factory automation investments. This category carries a critical risk rating due to operational safety requirements, environmental compliance obligations, and the significant financial exposure associated with plant-level capital projects. All requests require a compliance review prior to committee action.\", \"sys_updated_by\": \"admin\", \"u_asset_type\": \"1\", \"sys_created_on\": \"2026-05-01 06:09:31\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Infrastructure Expansion\", \"u_requires_compliance_review\": \"true\", \"u_category_code\": \"INFRA-EXP\", \"u_max_approval_days\": \"30\", \"u_default_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/c0e8455ee92843103e4839baa5071140\", \"value\": \"c0e8455ee92843103e4839baa5071140\"}, \"sys_mod_count\": \"0\", \"u_depreciation_years\": \"10\", \"u_risk_level\": \"4\", \"sys_updated_on\": \"2026-05-01 14:48:26\", \"sys_tags\": \"\", \"u_escalation_threshold\": \"1000000\", \"sys_id\": \"d8e8455ee92843103e4839baa5071142\", \"u_description\": \"Capital projects for infrastructure expansion and upgrades\", \"sys_updated_by\": \"admin\", \"u_asset_type\": \"2\", \"sys_created_on\": \"2026-05-01 14:48:26\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}], \"u_capex_committee\": [{\"u_name\": \"Divisional IT Approval Committee\", \"u_max_approval_threshold\": \"500000\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:09:28\", \"sys_tags\": \"\", \"u_min_approval_threshold\": \"0\", \"sys_id\": \"1e12d3cae96003103e4839baa507114e\", \"u_approval_tier\": \"1\", \"u_description\": \"First-tier divisional committee responsible for reviewing capital expenditure requests within the Technology Infrastructure and related categories. Chaired by the CIO, this committee evaluates requests up to $500,000 and escalates higher-value requests to the Executive CapEx Committee. Meets every two weeks to maintain timely review cadence aligned with project delivery schedules.\", \"u_quorum_required\": \"3\", \"sys_updated_by\": \"admin\", \"u_meeting_frequency\": \"2\", \"sys_created_on\": \"2026-05-01 06:09:28\", \"u_chair_name\": \"Sandra Kowalski\", \"u_active\": \"true\", \"u_escalation_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/7512d3cae96003103e4839baa507114a\", \"value\": \"7512d3cae96003103e4839baa507114a\"}, \"sys_created_by\": \"admin\", \"u_committee_type\": \"2\"}, {\"u_name\": \"Facilities and Operations Review Committee\", \"u_max_approval_threshold\": \"750000\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:09:29\", \"sys_tags\": \"\", \"u_min_approval_threshold\": \"0\", \"sys_id\": \"2212d3cae96003103e4839baa50711e7\", \"u_approval_tier\": \"1\", \"u_description\": \"Departmental-level committee responsible for reviewing and approving capital expenditure requests in the Facilities and Building Improvements and Manufacturing Equipment and Automation categories. Chaired by the VP of Facilities, this committee handles requests up to $750,000 and routes higher-value or high-risk requests to the Executive CapEx Committee. Compliance review completion is a prerequisite before this committee can act on any request.\", \"u_quorum_required\": \"3\", \"sys_updated_by\": \"admin\", \"u_meeting_frequency\": \"3\", \"sys_created_on\": \"2026-05-01 06:09:29\", \"u_chair_name\": \"Marcus Delgado\", \"u_active\": \"true\", \"u_escalation_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/1e12d3cae96003103e4839baa507114e\", \"value\": \"1e12d3cae96003103e4839baa507114e\"}, \"sys_created_by\": \"admin\", \"u_committee_type\": \"1\"}, {\"u_name\": \"Executive CapEx Committee\", \"u_max_approval_threshold\": \"99999999\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:09:30\", \"sys_tags\": \"\", \"u_min_approval_threshold\": \"500000.01\", \"sys_id\": \"2612d3cae96003103e4839baa50711e9\", \"u_approval_tier\": \"2\", \"u_description\": \"Senior executive committee serving as the highest approval authority for capital expenditure requests. Convenes monthly to review all requests escalated from divisional and departmental committees due to cost threshold breaches, elevated risk levels, or policy-mandated escalation. Chaired by the CFO, the committee includes the CEO, COO, CIO, and Chief Compliance Officer. Final decisions made by this committee are binding and not subject to further escalation.\", \"u_quorum_required\": \"5\", \"sys_updated_by\": \"admin\", \"u_meeting_frequency\": \"3\", \"sys_created_on\": \"2026-05-01 06:09:30\", \"u_chair_name\": \"Jonathan Reeves\", \"u_active\": \"true\", \"u_escalation_committee\": \"\", \"sys_created_by\": \"admin\", \"u_committee_type\": \"3\"}, {\"u_name\": \"Executive Capital Committee\", \"u_max_approval_threshold\": \"10000000\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:48:25\", \"sys_tags\": \"\", \"u_min_approval_threshold\": \"500000\", \"sys_id\": \"c0e8455ee92843103e4839baa5071140\", \"u_approval_tier\": \"3\", \"u_description\": \"Executive committee for high-value capital approvals\", \"u_quorum_required\": \"3\", \"sys_updated_by\": \"admin\", \"u_meeting_frequency\": \"2\", \"sys_created_on\": \"2026-05-01 14:48:25\", \"u_chair_name\": \"James Robertson\", \"u_active\": \"true\", \"u_escalation_committee\": \"\", \"sys_created_by\": \"admin\", \"u_committee_type\": \"3\"}], \"u_capex_budget_allocation\": [{\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"u_notes\": \"Budget reservation created to ring-fence funds pending compliance review completion and committee approval. No spend authorized until allocation status is moved to Active following formal approval. Funds sourced from the Facilities department annual CapEx budget line CC-5200. Reservation expires if request is not approved by 2024-06-30.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_department/7512d3cae96003103e4839baa507114a\", \"value\": \"7512d3cae96003103e4839baa507114a\"}, \"u_funding_source\": \"Facilities Capital Improvement Fund - FY2024\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:09:38\", \"u_allocation_number\": \"BALLOC-2024-0002\", \"sys_tags\": \"\", \"u_allocation_status\": \"1\", \"u_fiscal_year\": \"2024\", \"u_remaining_amount\": \"210000\", \"sys_id\": \"3c2257cae96003103e4839baa507113e\", \"u_fiscal_quarter\": \"2\", \"sys_updated_by\": \"admin\", \"u_allocated_amount\": \"210000\", \"sys_created_on\": \"2026-05-01 06:09:38\", \"u_allocation_date\": \"2024-02-20\", \"sys_created_by\": \"admin\", \"u_spent_amount\": \"0\"}, {\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/eb1217cae96003103e4839baa50711a3\", \"value\": \"eb1217cae96003103e4839baa50711a3\"}, \"u_notes\": \"Initial allocation pending approval\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_department/c8e8455ee92843103e4839baa507113d\", \"value\": \"c8e8455ee92843103e4839baa507113d\"}, \"u_funding_source\": \"Annual CapEx Reserve\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:48:28\", \"u_allocation_number\": \"BA-2025-0042\", \"sys_tags\": \"\", \"u_allocation_status\": \"1\", \"u_fiscal_year\": \"2025\", \"u_remaining_amount\": \"1500000\", \"sys_id\": \"3ce8455ee92843103e4839baa50711ed\", \"u_fiscal_quarter\": \"1\", \"sys_updated_by\": \"admin\", \"u_allocated_amount\": \"1500000\", \"sys_created_on\": \"2026-05-01 14:48:28\", \"u_allocation_date\": \"2025-01-05\", \"sys_created_by\": \"admin\", \"u_spent_amount\": \"0\"}, {\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"u_notes\": \"Allocation approved by Executive CapEx Committee on 2024-01-30. Initial drawdown covers procurement of 24 rack-mounted servers and storage arrays. Second drawdown for networking switching equipment expected in Q2 2024. Vendor purchase orders raised against PO-2024-IT-0087.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_department/7512d3cae96003103e4839baa507114a\", \"value\": \"7512d3cae96003103e4839baa507114a\"}, \"u_funding_source\": \"Corporate IT Capital Reserve - FY2024\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:09:37\", \"u_allocation_number\": \"BALLOC-2024-0001\", \"sys_tags\": \"\", \"u_allocation_status\": \"2\", \"u_fiscal_year\": \"2024\", \"u_remaining_amount\": \"162600\", \"sys_id\": \"a42257cae96003103e4839baa5071139\", \"u_fiscal_quarter\": \"1\", \"sys_updated_by\": \"admin\", \"u_allocated_amount\": \"475000\", \"sys_created_on\": \"2026-05-01 06:09:37\", \"u_allocation_date\": \"2024-02-01\", \"sys_created_by\": \"admin\", \"u_spent_amount\": \"312400\"}, {\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"u_notes\": \"Allocation originally created for the campus network core switch replacement project approved in Q3 FY2023. Project completed in November 2023 with $16,250 underspend. Remaining balance released back to IT capital pool on 2023-12-15 per year-end capital reconciliation process. Final asset register entries completed by IT Asset Management team.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_department/7512d3cae96003103e4839baa507114a\", \"value\": \"7512d3cae96003103e4839baa507114a\"}, \"u_funding_source\": \"Corporate IT Capital Reserve - FY2023\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:09:38\", \"u_allocation_number\": \"BALLOC-2023-0047\", \"sys_tags\": \"\", \"u_allocation_status\": \"4\", \"u_fiscal_year\": \"2023\", \"u_remaining_amount\": \"0\", \"sys_id\": \"e42257cae96003103e4839baa507113c\", \"u_fiscal_quarter\": \"3\", \"sys_updated_by\": \"admin\", \"u_allocated_amount\": \"155000\", \"sys_created_on\": \"2026-05-01 06:09:38\", \"u_allocation_date\": \"2023-07-10\", \"sys_created_by\": \"admin\", \"u_spent_amount\": \"138750\"}], \"u_capex_approval_decision\": [{\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/eb1217cae96003103e4839baa50711a3\", \"value\": \"eb1217cae96003103e4839baa50711a3\"}, \"u_amount_reviewed\": \"1500000\", \"u_approver_name\": \"James Robertson\", \"sys_mod_count\": \"0\", \"u_decision\": \"1\", \"sys_updated_on\": \"2026-05-01 14:48:27\", \"sys_tags\": \"\", \"sys_id\": \"60e8455ee92843103e4839baa50711e9\", \"u_approval_tier\": \"3\", \"u_decision_date\": \"2025-01-10 09:00:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Pending executive review\", \"u_override_justification\": \"\", \"sys_created_on\": \"2026-05-01 14:48:27\", \"u_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/c0e8455ee92843103e4839baa5071140\", \"value\": \"c0e8455ee92843103e4839baa5071140\"}, \"u_condition_details\": \"\", \"u_conditions_attached\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"u_amount_reviewed\": \"210000\", \"u_approver_name\": \"Marcus Delgado\", \"sys_mod_count\": \"0\", \"u_decision\": \"4\", \"sys_updated_on\": \"2026-05-01 06:09:40\", \"sys_tags\": \"\", \"sys_id\": \"852297cae96003103e4839baa5071187\", \"u_approval_tier\": \"1\", \"u_decision_date\": \"2024-02-28 10:30:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"The Facilities and Operations Review Committee was unable to act on this request at the February monthly meeting as the mandatory compliance review has not yet been completed. Per governance policy, no approval tier may action a request in the Facilities and Building Improvements category until compliance sign-off is received. The request is deferred to the March meeting. The submitting department is urged to expedite the compliance review process to avoid further delay against the Q2 2024 project start target.\", \"u_override_justification\": \"\", \"sys_created_on\": \"2026-05-01 06:09:40\", \"u_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/2612d3cae96003103e4839baa50711e9\", \"value\": \"2612d3cae96003103e4839baa50711e9\"}, \"u_condition_details\": \"\", \"u_conditions_attached\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"u_amount_reviewed\": \"485000\", \"u_approver_name\": \"Jonathan Reeves\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 06:09:39\", \"sys_tags\": \"\", \"sys_id\": \"b02257cae96003103e4839baa5071141\", \"u_approval_tier\": \"2\", \"u_decision_date\": \"2024-01-30 14:00:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"The committee reviewed the full business case and supporting technical documentation for the data center server refresh. The request is approved at a reduced amount of $475,000 reflecting a negotiated discount on the storage array procurement. All compliance obligations have been satisfied. Vendor selection must be ratified by the IT Procurement team prior to raising purchase orders.\", \"u_override_justification\": \"\", \"sys_created_on\": \"2026-05-01 06:09:39\", \"u_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/2612d3cae96003103e4839baa50711e9\", \"value\": \"2612d3cae96003103e4839baa50711e9\"}, \"u_condition_details\": \"Approval is conditional on IT Procurement completing a formal vendor contract review and sign-off within 15 business days of this decision. No purchase orders may be raised until this condition is confirmed as met.\", \"u_conditions_attached\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"u_amount_reviewed\": \"1100000\", \"u_approver_name\": \"Marcus Delgado\", \"sys_mod_count\": \"0\", \"u_decision\": \"3\", \"sys_updated_on\": \"2026-05-01 06:09:41\", \"sys_tags\": \"\", \"sys_id\": \"d92297cae96003103e4839baa5071189\", \"u_approval_tier\": \"1\", \"u_decision_date\": \"2024-01-22 09:15:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"The committee reviewed the original submission for the Plant 2 assembly line upgrade at $1,100,000. The request was rejected on two grounds: first, the total cost estimate exceeds this committee's maximum approval threshold of $750,000 and would require executive escalation; second, the written justification did not provide sufficient evidence of a phased implementation approach or demonstrate that lower-cost alternatives such as targeted component repair had been adequately evaluated. The submitter is required to revise the cost estimate and provide an updated justification addressing these points before resubmission.\", \"u_override_justification\": \"\", \"sys_created_on\": \"2026-05-01 06:09:41\", \"u_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/2612d3cae96003103e4839baa50711e9\", \"value\": \"2612d3cae96003103e4839baa50711e9\"}, \"u_condition_details\": \"\", \"u_conditions_attached\": \"false\", \"sys_created_by\": \"admin\"}], \"u_capex_escalation\": [{\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"u_notes\": \"Escalation automatically triggered upon resubmission of the revised Plant 2 assembly line upgrade request. The revised cost estimate of $820,000 exceeds the Manufacturing Equipment and Automation category escalation threshold of $750,000, requiring mandatory routing to the Executive CapEx Committee. The Facilities and Operations Review Committee confirmed escalation is appropriate and that no further action will be taken at Tier 1. The request is queued for the next Executive CapEx Committee monthly meeting scheduled for April 2024. Compliance review is not required for this category request as flagged on the original submission.\", \"u_from_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/2612d3cae96003103e4839baa50711e9\", \"value\": \"2612d3cae96003103e4839baa50711e9\"}, \"u_to_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/2612d3cae96003103e4839baa50711e9\", \"value\": \"2612d3cae96003103e4839baa50711e9\"}, \"sys_mod_count\": \"0\", \"u_threshold_exceeded\": \"750000\", \"u_resolution_status\": \"1\", \"sys_updated_on\": \"2026-05-01 06:09:43\", \"sys_tags\": \"\", \"u_escalation_reason\": \"1\", \"u_resolution_date\": \"\", \"sys_id\": \"312297cae96003103e4839baa507118f\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:09:43\", \"u_triggered_by\": \"Diane Okafor\", \"sys_created_by\": \"admin\", \"u_cost_at_escalation\": \"820000\", \"u_escalation_date\": \"2024-03-04 08:30:00\"}, {\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"u_notes\": \"Escalation triggered by the Divisional IT Approval Committee chair upon review of the Technology Infrastructure request. Although the cost estimate of $485,000 falls just below the $500,000 escalation threshold, the mandatory compliance review findings and the critical priority classification required escalation to the Executive CapEx Committee per policy rule CAT-TECH-001. The Executive CapEx Committee reviewed and approved the request at a reduced amount of $475,000 on 2024-01-30. Escalation record closed upon receipt of the executive approval decision.\", \"u_from_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/2612d3cae96003103e4839baa50711e9\", \"value\": \"2612d3cae96003103e4839baa50711e9\"}, \"u_to_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/2612d3cae96003103e4839baa50711e9\", \"value\": \"2612d3cae96003103e4839baa50711e9\"}, \"sys_mod_count\": \"0\", \"u_threshold_exceeded\": \"500000\", \"u_resolution_status\": \"2\", \"sys_updated_on\": \"2026-05-01 06:09:42\", \"sys_tags\": \"\", \"u_escalation_reason\": \"1\", \"u_resolution_date\": \"2024-01-30\", \"sys_id\": \"612297cae96003103e4839baa507118c\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:09:42\", \"u_triggered_by\": \"Sandra Kowalski\", \"sys_created_by\": \"admin\", \"u_cost_at_escalation\": \"485000\", \"u_escalation_date\": \"2024-01-22 09:00:00\"}, {\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"u_notes\": \"The Facilities and Operations Review Committee chair raised a precautionary escalation flag on 2024-02-12 following an initial review of the Building C renovation scope, citing concern that contractor quotes received informally by the Facilities team suggested the final cost could exceed the $250,000 category escalation threshold. On 2024-02-19, the submitting department confirmed in writing that the revised scope and three formal vendor quotes all came in below $215,000, and that the cost estimate of $210,000 is firm. The committee chair withdrew the escalation and confirmed the request will remain within Tier 1 jurisdiction pending completion of the mandatory compliance review.\", \"u_from_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/2612d3cae96003103e4839baa50711e9\", \"value\": \"2612d3cae96003103e4839baa50711e9\"}, \"u_to_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/2612d3cae96003103e4839baa50711e9\", \"value\": \"2612d3cae96003103e4839baa50711e9\"}, \"sys_mod_count\": \"0\", \"u_threshold_exceeded\": \"250000\", \"u_resolution_status\": \"3\", \"sys_updated_on\": \"2026-05-01 06:09:44\", \"sys_tags\": \"\", \"u_escalation_reason\": \"4\", \"u_resolution_date\": \"2024-02-19\", \"sys_id\": \"8e22d7cae96003103e4839baa507114b\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:09:44\", \"u_triggered_by\": \"Marcus Delgado\", \"sys_created_by\": \"admin\", \"u_cost_at_escalation\": \"210000\", \"u_escalation_date\": \"2024-02-12 11:15:00\"}], \"u_capex_compliance_review\": [{\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"u_regulatory_reference\": \"EAR Category 5 Part 2; Corporate IT Security Policy v3.2; Data Processing Agreement Standard CL-DPA-001\", \"u_remediation_notes\": \"Submitting department (IT) must: (1) Confirm Legal team sign-off on the pending DPA with the flagged vendor before issuing any purchase order to that supplier. (2) Complete EAR export classification check with the Trade Compliance team and document the outcome in the procurement file. Both items must be evidenced in writing and attached to the CapEx request record before the first drawdown of allocated funds. Compliance team to verify completion prior to releasing budget allocation to Active status.\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:09:45\", \"sys_tags\": \"\", \"u_review_start_date\": \"2024-01-10\", \"sys_id\": \"1622d7cae96003103e4839baa507114e\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:09:45\", \"u_findings\": \"Review of the Technology Infrastructure request for the data center server refresh identified two compliance considerations: (1) The proposed vendor shortlist includes one supplier currently under a pending data processing agreement review with the Legal team — procurement from this vendor must be deferred until the DPA is executed. (2) The storage arrays specified include components subject to export control classification under EAR Category 5. An export compliance check must be completed before any international shipment is arranged. No material non-compliance identified. All other aspects of the request satisfy corporate IT security policy, asset lifecycle management standards, and data residency requirements.\", \"u_review_status\": \"3\", \"u_remediation_required\": \"true\", \"u_compliance_outcome\": \"2\", \"u_reviewer_name\": \"Patricia Nguyen\", \"sys_created_by\": \"admin\", \"u_review_end_date\": \"2024-01-19\"}, {\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"u_regulatory_reference\": \"ADA Standards for Accessible Design 2010; Local Building Code Amendment LBC-2024-07; EPA Section 608 Refrigerant Management\", \"u_remediation_notes\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:09:46\", \"sys_tags\": \"\", \"u_review_start_date\": \"2024-02-14\", \"sys_id\": \"a222d7cae96003103e4839baa5071151\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:09:46\", \"u_findings\": \"Preliminary review has been initiated. Initial document inspection confirms the renovation scope includes HVAC replacement, ADA restroom retrofits, electrical panel upgrades, and open-plan workstation reconfiguration. Key compliance areas under active assessment: (1) Adherence to updated local building codes effective July 2024 — awaiting written confirmation from the municipal building authority on permit pre-approval. (2) ADA accessibility standards verification against ADA Standards for Accessible Design 2010 — third-party accessibility consultant engaged, report expected by 2024-03-10. (3) Environmental compliance for HVAC refrigerant disposal — contractor waste management plan under review. Full findings report to be issued upon receipt of outstanding third-party assessments.\", \"u_review_status\": \"2\", \"u_remediation_required\": \"false\", \"u_compliance_outcome\": \"\", \"u_reviewer_name\": \"Robert Ashford\", \"sys_created_by\": \"admin\", \"u_review_end_date\": \"\"}, {\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"u_regulatory_reference\": \"OSHA 29 CFR 1910.217; OSHA 29 CFR 1910.95; ANSI/RIA R15.06-2012; ASME B20.1-2021; EPA 40 CFR Part 262\", \"u_remediation_notes\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:09:47\", \"sys_tags\": \"\", \"u_review_start_date\": \"2024-01-05\", \"sys_id\": \"b622d7cae96003103e4839baa5071153\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:09:47\", \"u_findings\": \"Compliance review of the Plant 2 automated assembly line equipment upgrade confirms the following: (1) The three robotic welding units specified are CE-marked and comply with OSHA 29 CFR 1910.217 mechanical power press standards and ANSI/RIA R15.06 robot safety requirements. (2) The conveyor systems meet ASME B20.1 Safety Standard for Conveyors and Related Equipment. (3) Environmental impact assessment confirms no hazardous materials are introduced by the new equipment; existing waste stream classifications remain unchanged. (4) Noise and vibration levels for the new units fall within permissible exposure limits per OSHA 29 CFR 1910.95. No compliance deficiencies identified. The request is cleared for committee review. Note: This compliance clearance applies to the equipment scope as defined; any material change to equipment specifications in a revised submission should be flagged to the compliance team for re-assessment.\", \"u_review_status\": \"3\", \"u_remediation_required\": \"false\", \"u_compliance_outcome\": \"1\", \"u_reviewer_name\": \"Carla Voss\", \"sys_created_by\": \"admin\", \"u_review_end_date\": \"2024-01-18\"}], \"u_capex_revision\": [{\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:09:49\", \"u_justification_changed\": \"true\", \"u_submitted_by\": \"Marcus Delgado\", \"sys_tags\": \"\", \"u_previous_cost_estimate\": \"210000\", \"u_revision_number\": \"1\", \"sys_id\": \"13221bcae96003103e4839baa5071113\", \"u_revision_date\": \"2024-03-05 10:00:00\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:09:49\", \"u_revised_cost_estimate\": \"210000\", \"u_cost_changed\": \"false\", \"u_previous_justification\": \"Building C office space was last renovated in 2011 and no longer meets current health, safety, and accessibility standards. The renovation scope includes HVAC upgrades, ADA-compliant restroom retrofits, open-plan workstation reconfiguration to support hybrid working, and replacement of aging electrical panels. Deferral beyond Q2 2024 risks non-compliance with updated local building codes effective July 2024.\", \"u_revised_justification\": \"Building C office space was last renovated in 2011 and no longer meets current health, safety, and accessibility standards. Three formal vendor quotes have now been received, all confirming the total project cost at or below $210,000 (lowest quote: $197,500; highest: $209,800). The renovation scope is confirmed as: HVAC system replacement (refrigerant-compliant units per EPA Section 608), ADA-compliant restroom retrofits verified against ADA Standards for Accessible Design 2010, open-plan workstation reconfiguration to support the approved hybrid working policy, and replacement of two aging electrical panels to meet current NEC standards. Deferral beyond Q2 2024 will result in non-compliance with Local Building Code Amendment LBC-2024-07 effective July 2024, exposing the organisation to potential enforcement action and occupancy permit risk. The mandatory compliance review initiated on 2024-02-14 is in progress and expected to conclude by 2024-03-15. This justification update is submitted to support the compliance review completion and facilitate committee action at the earliest available meeting.\", \"sys_created_by\": \"admin\"}, {\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:09:50\", \"u_justification_changed\": \"true\", \"u_submitted_by\": \"Sandra Kowalski\", \"sys_tags\": \"\", \"u_previous_cost_estimate\": \"520000\", \"u_revision_number\": \"1\", \"sys_id\": \"27221bcae96003103e4839baa5071115\", \"u_revision_date\": \"2023-12-18 15:20:00\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:09:50\", \"u_revised_cost_estimate\": \"485000\", \"u_cost_changed\": \"true\", \"u_previous_justification\": \"The existing server infrastructure in the primary data center is reaching end-of-life in Q3 2024. This request covers procurement and installation of 24 new rack-mounted servers, associated storage arrays, UPS battery replacement units, and network switching equipment to support projected workload growth of 35% over the next three years. Total cost estimate of $520,000 includes a 10% contingency buffer.\", \"u_revised_justification\": \"The existing server infrastructure in the primary data center is reaching end-of-life in Q3 2024. Continued operation poses significant risk of unplanned downtime and increased maintenance costs. Following IT Procurement review, the cost estimate has been revised to $485,000: the storage array procurement reflects a volume discount of $22,000 secured through the preferred vendor framework agreement, and the UPS battery replacement line item ($13,000) has been descoped as the current UPS units were assessed as serviceable for a further 24 months by the facilities engineering team. The revised scope covers procurement and installation of 24 new rack-mounted servers, associated storage arrays, and network switching equipment to support projected workload growth of 35% over the next three years. The 10% contingency has been removed given the firm vendor pricing now in place.\", \"sys_created_by\": \"admin\"}, {\"u_capex_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_request/bf1217cae96003103e4839baa50711a5\", \"value\": \"bf1217cae96003103e4839baa50711a5\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:09:48\", \"u_justification_changed\": \"true\", \"u_submitted_by\": \"Diane Okafor\", \"sys_tags\": \"\", \"u_previous_cost_estimate\": \"1100000\", \"u_revision_number\": \"1\", \"sys_id\": \"cb22d7cae96003103e4839baa5071155\", \"u_revision_date\": \"2024-02-15 13:45:00\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:09:48\", \"u_revised_cost_estimate\": \"820000\", \"u_cost_changed\": \"true\", \"u_previous_justification\": \"The automated assembly line at Plant 2 requires full replacement of three robotic welding units and two conveyor systems that have exceeded their operational lifespan. This investment will reduce per-unit production cost by 12% and eliminate approximately $95,000 annually in reactive maintenance spend. The total cost of $1,100,000 covers procurement, installation, commissioning, and operator training for all five units simultaneously to minimize production downtime during the changeover period.\", \"u_revised_justification\": \"The automated assembly line at Plant 2 requires replacement of three robotic welding units and two conveyor systems that have exceeded their operational lifespan. Following the committee rejection, the scope has been revised to a phased approach: Phase 1 (this request) covers the three robotic welding units only, reducing the cost estimate to $820,000. Conveyor replacement will be submitted as a separate Phase 2 request in Q3 2024 once Phase 1 commissioning is complete. This phased approach reduces immediate budget exposure while addressing the highest-priority safety and productivity risks. The investment is projected to reduce per-unit production cost by 12% and eliminate an estimated $95,000 annually in reactive maintenance spend. Lower-cost repair alternatives were evaluated and rejected on the basis that the welding units have exceeded manufacturer-rated operational hours by over 40% and spare parts availability has been formally discontinued by the OEM.\", \"sys_created_by\": \"admin\"}], \"u_capex_policy_rule\": [{\"u_name\": \"Technology Infrastructure Escalation Threshold - $500K\", \"u_effective_date\": \"2023-01-01\", \"u_threshold_amount\": \"500000\", \"u_rule_type\": \"1\", \"sys_mod_count\": \"0\", \"u_escalation_target_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/2612d3cae96003103e4839baa50711e9\", \"value\": \"2612d3cae96003103e4839baa50711e9\"}, \"sys_updated_on\": \"2026-05-01 06:09:35\", \"sys_tags\": \"\", \"sys_id\": \"002217cae96003103e4839baa50711a9\", \"u_description\": \"Any capital expenditure request classified under the Technology Infrastructure project category with a cost estimate exceeding $500,000 must be automatically escalated to the Executive CapEx Committee prior to any approval action being taken at the divisional tier. This rule enforces the financial governance boundary between the Divisional IT Approval Committee and the Executive CapEx Committee. The rule was triggered on request CAPEX0001001 due to the combination of cost proximity to threshold and critical priority classification.\", \"sys_updated_by\": \"admin\", \"u_project_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_project_category/4712d3cae96003103e4839baa50711ee\", \"value\": \"4712d3cae96003103e4839baa50711ee\"}, \"sys_created_on\": \"2026-05-01 06:09:35\", \"u_active\": \"true\", \"u_applies_to_all_categories\": \"false\", \"u_enforcement_level\": \"1\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Mandatory Compliance Review Completion Before Approval\", \"u_effective_date\": \"2022-07-01\", \"u_threshold_amount\": \"\", \"u_rule_type\": \"2\", \"sys_mod_count\": \"0\", \"u_escalation_target_committee\": \"\", \"sys_updated_on\": \"2026-05-01 06:09:36\", \"sys_tags\": \"\", \"sys_id\": \"002217cae96003103e4839baa50711ac\", \"u_description\": \"For any capital expenditure request where the associated project category has the Requires Compliance Review flag set to true, no approval committee at any tier may approve, reject, or defer the request until the compliance review record linked to that request has a status of Completed and a compliance outcome has been recorded. This rule was the basis for the Facilities and Operations Review Committee deferring action on CAPEX0001002 at the February 2024 meeting. Violation of this rule constitutes a governance breach and must be escalated to the Chief Compliance Officer.\", \"sys_updated_by\": \"admin\", \"u_project_category\": \"\", \"sys_created_on\": \"2026-05-01 06:09:36\", \"u_active\": \"true\", \"u_applies_to_all_categories\": \"true\", \"u_enforcement_level\": \"1\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Manufacturing Equipment Escalation Threshold - $750K\", \"u_effective_date\": \"2023-01-01\", \"u_threshold_amount\": \"750000\", \"u_rule_type\": \"1\", \"sys_mod_count\": \"0\", \"u_escalation_target_committee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_committee/2612d3cae96003103e4839baa50711e9\", \"value\": \"2612d3cae96003103e4839baa50711e9\"}, \"sys_updated_on\": \"2026-05-01 06:09:37\", \"sys_tags\": \"\", \"sys_id\": \"102257cae96003103e4839baa5071137\", \"u_description\": \"Any capital expenditure request classified under the Manufacturing Equipment and Automation project category with a cost estimate exceeding $750,000 must be automatically escalated to the Executive CapEx Committee before the Facilities and Operations Review Committee or any other Tier 1 committee may take approval action. This threshold reflects the significant financial exposure and operational risk associated with large-scale plant-level investments. The rule was triggered on CAPEX0001003 upon resubmission with a revised cost estimate of $820,000, generating escalation record resolved via the Executive CapEx Committee review queue for April 2024.\", \"sys_updated_by\": \"admin\", \"u_project_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_capex_project_category/4712d3cae96003103e4839baa50711ee\", \"value\": \"4712d3cae96003103e4839baa50711ee\"}, \"sys_created_on\": \"2026-05-01 06:09:37\", \"u_active\": \"true\", \"u_applies_to_all_categories\": \"false\", \"u_enforcement_level\": \"1\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_capex_request\": {\"u_number\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_capex_department\"}, \"u_project_category\": {\"FK\": \"u_capex_project_category\"}, \"u_approver_committee\": {\"FK\": \"u_capex_committee\"}, \"u_title\": {\"type\": \"str\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Under Review\", 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\"enum\": [\"North America\", \"Europe\", \"Asia Pacific\", \"Latin America\"]}, \"u_notes\": {\"type\": \"str\"}}, \"u_capex_project_category\": {\"u_name\": {\"type\": \"str\"}, \"u_category_code\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_risk_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_requires_compliance_review\": {\"type\": \"bool\"}, \"u_escalation_threshold\": {\"type\": \"decimal\"}, \"u_default_committee\": {\"FK\": \"u_capex_committee\"}, \"u_max_approval_days\": {\"type\": \"int\"}, \"u_active\": {\"type\": \"bool\"}, \"u_asset_type\": {\"type\": \"str\", \"enum\": [\"Equipment\", \"Infrastructure\", \"Technology\", \"Real Estate\", \"Other\"]}, \"u_depreciation_years\": {\"type\": \"int\"}}, \"u_capex_committee\": {\"u_name\": {\"type\": \"str\"}, \"u_committee_type\": {\"type\": \"str\", \"enum\": [\"Departmental\", \"Divisional\", \"Executive\", \"Board\"]}, \"u_approval_tier\": {\"type\": \"int\"}, 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\"decimal\"}, \"u_remaining_amount\": {\"type\": \"decimal\"}, \"u_funding_source\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_capex_approval_decision\": {\"u_capex_request\": {\"FK\": \"u_capex_request\"}, \"u_committee\": {\"FK\": \"u_capex_committee\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Deferred\", \"Revision Required\"]}, \"u_decision_date\": {\"type\": \"str\"}, \"u_approver_name\": {\"type\": \"str\"}, \"u_approval_tier\": {\"type\": \"int\"}, \"u_comments\": {\"type\": \"str\"}, \"u_conditions_attached\": {\"type\": \"bool\"}, \"u_condition_details\": {\"type\": \"str\"}, \"u_override_justification\": {\"type\": \"str\"}, \"u_amount_reviewed\": {\"type\": \"decimal\"}}, \"u_capex_escalation\": {\"u_capex_request\": {\"FK\": \"u_capex_request\"}, \"u_from_committee\": {\"FK\": \"u_capex_committee\"}, \"u_to_committee\": {\"FK\": \"u_capex_committee\"}, \"u_escalation_reason\": {\"type\": \"str\", \"enum\": [\"Cost Threshold Exceeded\", \"Policy Requirement\", \"Risk Level\", \"Committee Request\"]}, \"u_escalation_date\": {\"type\": \"str\"}, \"u_triggered_by\": {\"type\": \"str\"}, \"u_cost_at_escalation\": {\"type\": \"decimal\"}, \"u_threshold_exceeded\": {\"type\": \"decimal\"}, \"u_resolution_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Resolved\", \"Withdrawn\"]}, \"u_resolution_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_capex_compliance_review\": {\"u_capex_request\": {\"FK\": \"u_capex_request\"}, \"u_reviewer_name\": {\"type\": \"str\"}, \"u_review_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"In Progress\", \"Completed\", \"Cancelled\"]}, \"u_review_start_date\": {\"type\": \"str\"}, \"u_review_end_date\": {\"type\": \"str\"}, \"u_compliance_outcome\": {\"type\": \"str\", \"enum\": [\"Pass\", \"Pass with Conditions\", \"Fail\"]}, \"u_findings\": {\"type\": \"str\"}, \"u_remediation_required\": {\"type\": \"bool\"}, \"u_remediation_notes\": {\"type\": \"str\"}, \"u_regulatory_reference\": {\"type\": \"str\"}}, \"u_capex_revision\": {\"u_capex_request\": {\"FK\": \"u_capex_request\"}, \"u_revision_number\": {\"type\": \"int\"}, \"u_revision_date\": {\"type\": \"str\"}, \"u_previous_cost_estimate\": {\"type\": \"decimal\"}, \"u_revised_cost_estimate\": {\"type\": \"decimal\"}, \"u_previous_justification\": {\"type\": \"str\"}, \"u_revised_justification\": {\"type\": \"str\"}, \"u_cost_changed\": {\"type\": \"bool\"}, \"u_justification_changed\": {\"type\": \"bool\"}, \"u_submitted_by\": {\"type\": \"str\"}}, \"u_capex_policy_rule\": {\"u_name\": {\"type\": \"str\"}, \"u_project_category\": {\"FK\": \"u_capex_project_category\"}, \"u_rule_type\": {\"type\": \"str\", \"enum\": [\"Escalation Threshold\", \"Compliance Trigger\", \"Budget Cap\", \"Routing Rule\"]}, \"u_threshold_amount\": {\"type\": \"decimal\"}, \"u_applies_to_all_categories\": {\"type\": \"bool\"}, \"u_enforcement_level\": {\"type\": \"str\", \"enum\": [\"Mandatory\", \"Advisory\", \"Informational\"]}, \"u_description\": {\"type\": \"str\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_escalation_target_committee\": {\"FK\": \"u_capex_committee\"}}}", "business_rules": [{"name": "approved_critical_allocate_budget", "fires_on_table": "u_capex_request", "filter_condition": "u_stateCHANGESTO4^u_priority=1", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a new budget allocation record for the approved critical request\n var grAlloc = new GlideRecord('u_capex_budget_allocation');\n grAlloc.initialize();\n grAlloc.setValue('u_capex_request', current.getUniqueValue());\n grAlloc.setValue('u_department', current.getValue('u_department'));\n\n var approvedAmt = parseFloat(current.getValue('u_cost_estimate')) || 0;\n grAlloc.setValue('u_allocated_amount', approvedAmt.toString());\n _ewmLog('u_capex_budget_allocation', 'u_allocated_amount', '', approvedAmt.toString(), '');\n\n grAlloc.setValue('u_allocation_status', '2');\n _ewmLog('u_capex_budget_allocation', 'u_allocation_status', '', '2', '');\n\n grAlloc.setValue('u_fiscal_year', '2025');\n _ewmLog('u_capex_budget_allocation', 'u_fiscal_year', '', '2025', '');\n\n try {\n var allocResult = grAlloc.insert();\n if (!allocResult) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + grAlloc.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Update the department's remaining budget\n var deptRef = current.getValue('u_department');\n if (deptRef) {\n var grDept = new GlideRecord('u_capex_department');\n grDept.addQuery('sys_id', deptRef);\n grDept.query();\n if (grDept.next()) {\n var oldRemaining = grDept.getValue('u_remaining_budget');\n var currentRemaining = parseFloat(oldRemaining) || 0;\n var newRemaining = (currentRemaining - approvedAmt).toString();\n grDept.setValue('u_remaining_budget', newRemaining);\n _ewmLog('u_capex_department', 'u_remaining_budget', oldRemaining, newRemaining, '');\n try {\n var deptResult = grDept.update();\n if (!deptResult) {\n _ewmLog('', '', '', '', 'GR update failed: ' + grDept.getLastErrorMessage());\n }\n } catch(e2) {\n _ewmLog('', '', '', '', e2.message || String(e2));\n }\n }\n }\n\n})(current, previous);"}, {"name": "rejected_critical_escalated_review", "fires_on_table": "u_capex_request", "filter_condition": "u_stateCHANGESTO4^u_escalation_required=true^u_priority=1", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a compliance review record for the approved critical escalated request\n var grComp = new GlideRecord('u_capex_compliance_review');\n grComp.initialize();\n grComp.setValue('u_capex_request', current.getValue('u_number'));\n _ewmLog('u_capex_compliance_review', 'u_capex_request', '', current.getValue('u_number'), '');\n grComp.setValue('u_review_status', '1');\n _ewmLog('u_capex_compliance_review', 'u_review_status', '', '1', '');\n try {\n var rComp = grComp.insert();\n if (!rComp) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + grComp.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Update all approval decision records for this request to mark them as Approved with comments\n var grDec = new GlideRecord('u_capex_approval_decision');\n grDec.addQuery('u_capex_request', current.getValue('u_number'));\n grDec.query();\n while (grDec.next()) {\n var oldDecision = grDec.getValue('u_decision');\n grDec.setValue('u_decision', '3');\n _ewmLog('u_capex_approval_decision', 'u_decision', oldDecision, '3', '');\n\n var oldComments = grDec.getValue('u_comments');\n grDec.setValue('u_comments', 'Auto-closed: request approved with critical priority and escalation flag');\n _ewmLog('u_capex_approval_decision', 'u_comments', oldComments, 'Auto-closed: request approved with critical priority and escalation flag', '');\n\n try {\n var rDec = grDec.update();\n if (!rDec) {\n _ewmLog('', '', '', '', 'GR update failed: ' + grDec.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n\n})(current, previous);"}, {"name": "capex_insert_escalation_high_priority", "fires_on_table": "u_capex_request", "filter_condition": "u_stateCHANGESTO4^u_priority=1^u_escalation_required=true", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // Insert an escalation record for this high-priority approved request\n var grEsc = new GlideRecord('u_capex_escalation');\n grEsc.initialize();\n grEsc.setValue('u_capex_request', current.getValue('sys_id'));\n _ewmLog('u_capex_escalation', 'u_capex_request', '', current.getValue('sys_id'), '');\n grEsc.setValue('u_escalation_reason', '1');\n _ewmLog('u_capex_escalation', 'u_escalation_reason', '', '1', '');\n grEsc.setValue('u_cost_at_escalation', current.getValue('u_cost_estimate'));\n _ewmLog('u_capex_escalation', 'u_cost_at_escalation', '', current.getValue('u_cost_estimate'), '');\n grEsc.setValue('u_resolution_status', '1');\n _ewmLog('u_capex_escalation', 'u_resolution_status', '', '1', '');\n try {\n var r = grEsc.insert();\n if (!r) { _ewmLog('','','','', 'GR insert failed: ' + grEsc.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "rejected_high_pri_release_and_revise", "fires_on_table": "u_capex_request", "filter_condition": "u_stateCHANGESTO4^u_priority=1", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a revision record into u_capex_revision\n var grRev = new GlideRecord('u_capex_revision');\n grRev.initialize();\n grRev.setValue('u_capex_request', current.getValue('u_number'));\n grRev.setValue('u_revision_number', parseInt(current.getValue('u_revision_count') || '0', 10) + 1);\n grRev.setValue('u_revision_date', new GlideDateTime().toString());\n grRev.setValue('u_previous_cost_estimate', current.getValue('u_cost_estimate'));\n grRev.setValue('u_revised_cost_estimate', current.getValue('u_cost_estimate'));\n grRev.setValue('u_previous_justification', current.getValue('u_justification'));\n grRev.setValue('u_revised_justification', current.getValue('u_justification'));\n var oldCostChanged = '';\n grRev.setValue('u_cost_changed', 'false');\n _ewmLog('u_capex_revision', 'u_cost_changed', oldCostChanged, 'false', '');\n grRev.setValue('u_justification_changed', 'false');\n grRev.setValue('u_submitted_by', 'system_auto');\n try {\n var rRev = grRev.insert();\n if (!rRev) { _ewmLog('','','','', 'GR insert failed: ' + grRev.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update budget allocations to Released for this request\n var grBudget = new GlideRecord('u_capex_budget_allocation');\n grBudget.addQuery('u_capex_request', current.getUniqueValue());\n grBudget.query();\n while (grBudget.next()) {\n var oldAllocStatus = grBudget.getValue('u_allocation_status');\n grBudget.setValue('u_allocation_status', '4');\n _ewmLog('u_capex_budget_allocation', 'u_allocation_status', oldAllocStatus, '4', '');\n try {\n var rBud = grBudget.update();\n if (!rBud) { _ewmLog('','','','', 'GR update failed: ' + grBudget.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n\n // 3. Update the approver committee description to note the approval\n var committeeRef = current.getValue('u_approver_committee');\n if (committeeRef) {\n var grComm = new GlideRecord('u_capex_committee');\n if (grComm.get(committeeRef)) {\n var oldDesc = grComm.getValue('u_description');\n var newDesc = 'Approved critical request ' + current.getValue('u_number') + ' on ' + new GlideDateTime().getDate().toString();\n grComm.setValue('u_description', newDesc);\n _ewmLog('u_capex_committee', 'u_description', oldDesc, newDesc, '');\n try {\n var rComm = grComm.update();\n if (!rComm) { _ewmLog('','','','', 'GR update failed: ' + grComm.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n }\n\n})(current, previous);"}, {"name": "approve_critical_escalated_request", "fires_on_table": "u_capex_request", "filter_condition": "u_stateCHANGESTO4^u_escalation_required=true^u_priority=1", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Set approved_amount on current request to match cost_estimate\n var grReq = new GlideRecord('u_capex_request');\n grReq.addQuery('sys_id', current.getUniqueValue());\n grReq.query();\n if (grReq.next()) {\n var oldApproved = grReq.getValue('u_approved_amount');\n grReq.setValue('u_approved_amount', current.getValue('u_cost_estimate'));\n _ewmLog('u_capex_request', 'u_approved_amount', oldApproved, current.getValue('u_cost_estimate'), '');\n try {\n var rReq = grReq.update();\n if (!rReq) { _ewmLog('','','','', 'GR update failed: ' + grReq.getLastErrorMessage()); }\n } catch(eReq) { _ewmLog('','','','', eReq.message || String(eReq)); }\n }\n\n // 2. Insert escalation record for this critical approved request\n var grEsc = new GlideRecord('u_capex_escalation');\n grEsc.initialize();\n grEsc.setValue('u_capex_request', current.getUniqueValue());\n grEsc.setValue('u_escalation_reason', '1');\n grEsc.setValue('u_cost_at_escalation', current.getValue('u_cost_estimate'));\n grEsc.setValue('u_triggered_by', 'approve_critical_escalated_request');\n grEsc.setValue('u_resolution_status', '2');\n _ewmLog('u_capex_escalation', 'u_resolution_status', '', '2', '');\n try {\n var rEsc = grEsc.insert();\n if (!rEsc) { _ewmLog('','','','', 'GR insert failed: ' + grEsc.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 3. Update project category to extend max approval days for critical approvals\n var catRef = current.getValue('u_project_category');\n if (catRef) {\n var grCat = new GlideRecord('u_capex_project_category');\n grCat.addQuery('sys_id', catRef);\n grCat.query();\n if (grCat.next()) {\n var oldDays = grCat.getValue('u_max_approval_days');\n grCat.setValue('u_max_approval_days', 45);\n _ewmLog('u_capex_project_category', 'u_max_approval_days', oldDays, '45', '');\n try {\n var rCat = grCat.update();\n if (!rCat) { _ewmLog('','','','', 'GR update failed: ' + grCat.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "3755ca29806807103e487b245ac9772d", "u_br_name": "rejected_critical_escalated_review", "u_table_name": "u_capex_compliance_review", "u_field_name": "u_review_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "3b55ca29806807103e487b245ac97732", "u_br_name": "approve_critical_escalated_request", "u_table_name": "u_capex_escalation", "u_field_name": "u_resolution_status", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "3f55ca29806807103e487b245ac9772f", "u_br_name": "rejected_high_pri_release_and_revise", "u_table_name": "u_capex_budget_allocation", "u_field_name": "u_allocation_status", "u_old_value": "2", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "3f55ca29806807103e487b245ac97730", "u_br_name": "rejected_high_pri_release_and_revise", "u_table_name": "u_capex_committee", "u_field_name": "u_description", "u_old_value": "Executive committee for high-value capital approvals", "u_new_value": "Approved critical request CAPEX0001001 on 2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "7355ca29806807103e487b245ac9772c", "u_br_name": "capex_insert_escalation_high_priority", "u_table_name": "u_capex_escalation", "u_field_name": "u_resolution_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "7755ca29806807103e487b245ac97704", "u_br_name": "approved_critical_allocate_budget", "u_table_name": "u_capex_budget_allocation", "u_field_name": "u_allocation_status", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "7755ca29806807103e487b245ac9772e", "u_br_name": "rejected_high_pri_release_and_revise", "u_table_name": "u_capex_revision", "u_field_name": "u_cost_changed", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "7755ca29806807103e487b245ac97733", "u_br_name": "approve_critical_escalated_request", "u_table_name": "u_capex_project_category", "u_field_name": "u_max_approval_days", "u_old_value": "30", "u_new_value": "45", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "7f55ca29806807103e487b245ac9772b", "u_br_name": "capex_insert_escalation_high_priority", "u_table_name": "u_capex_escalation", "u_field_name": "u_escalation_reason", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "7f55ca29806807103e487b245ac97731", "u_br_name": "approve_critical_escalated_request", "u_table_name": "u_capex_request", "u_field_name": "u_approved_amount", "u_old_value": "0", "u_new_value": "1500000", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "b355ca29806807103e487b245ac9772d", "u_br_name": "rejected_critical_escalated_review", "u_table_name": "u_capex_compliance_review", "u_field_name": "u_capex_request", "u_old_value": "", "u_new_value": "CAPEX0001001", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "b755ca29806807103e487b245ac97705", "u_br_name": "approved_critical_allocate_budget", "u_table_name": "u_capex_department", "u_field_name": "u_remaining_budget", "u_old_value": "3500000", "u_new_value": "2000000", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "f755ca29806807103e487b245ac97704", "u_br_name": "approved_critical_allocate_budget", "u_table_name": "u_capex_budget_allocation", "u_field_name": "u_fiscal_year", "u_old_value": "", "u_new_value": "2025", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "fb55ca29806807103e487b245ac9772b", "u_br_name": "capex_insert_escalation_high_priority", "u_table_name": "u_capex_escalation", "u_field_name": "u_capex_request", "u_old_value": "", "u_new_value": "af558a29806807103e487b245ac977fc", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "ff55ca29806807103e487b245ac97703", "u_br_name": "approved_critical_allocate_budget", "u_table_name": "u_capex_budget_allocation", "u_field_name": "u_allocated_amount", "u_old_value": "", "u_new_value": "1500000", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}, {"sys_id": "ff55ca29806807103e487b245ac9772b", "u_br_name": "capex_insert_escalation_high_priority", "u_table_name": "u_capex_escalation", "u_field_name": "u_cost_at_escalation", "u_old_value": "", "u_new_value": "1500000", "u_error": "", "sys_created_on": "2026-04-29 11:17:17"}], "audits": [{"tablename": "u_capex_budget_allocation", "fieldname": "u_capex_request", "oldvalue": "", "newvalue": "4036b4a180ecc3103e487b245ac97738", "documentkey": "23558a29806807103e487b245ac977d4"}, {"tablename": "u_capex_request", "fieldname": "u_compliance_review_completed", "oldvalue": "", "newvalue": "1", "documentkey": "af558a29806807103e487b245ac977fc"}, {"tablename": "u_capex_request", "fieldname": "u_requires_compliance_review", "oldvalue": "", "newvalue": "1", "documentkey": "af558a29806807103e487b245ac977fc"}, {"tablename": "u_capex_request", "fieldname": "u_escalation_required", "oldvalue": "", "newvalue": "1", "documentkey": 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CRL and OCSP have been updated.\", \"u_owner\": \"\", \"u_number\": \"CERT0001003\", \"u_common_name\": \"svc-apigw-mtls.internal.acmecorp.com\", \"u_state\": \"5\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:06:03\", \"sys_tags\": \"\", \"u_thumbprint\": \"E9:1A:55:C3:28:76:BF:04:D2:93:6E:47:A0:F8:31:5B:CC:72:8D:19:E4:60:AB:2F:97:14:53:0C:BD:88:3E:71\", \"u_auto_renew\": \"false\", \"sys_id\": \"4f0f5f8ee92403103e4839baa5071175\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:03\", \"u_certificate_authority\": \"\", \"u_certificate_type\": \"3\", \"u_expiry_date\": \"2024-05-31\", \"u_issued_date\": \"2023-06-01\", \"u_key_algorithm\": \"2\", \"u_san_list\": \"svc-apigw-mtls.internal.acmecorp.com\", \"sys_created_by\": \"admin\", \"u_serial_number\": \"3C:4D:5E:6F:70:81:92:A3:B4:C5\", \"u_key_size\": \"256\"}, {\"u_notes\": \"Production API TLS certificate\", \"u_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_owner/9c090d5ee92843103e4839baa5071115\", \"value\": \"9c090d5ee92843103e4839baa5071115\"}, \"u_number\": \"CERT0019876\", \"u_common_name\": \"api.prod.example.com\", \"u_state\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:49:00\", \"sys_tags\": \"\", \"u_thumbprint\": \"TP-ORIG-00112233AABB\", \"u_auto_renew\": \"true\", \"sys_id\": \"6c094d5ee92843103e4839baa5071115\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:49:00\", \"u_certificate_authority\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_authority/84090d5ee92843103e4839baa5071113\", \"value\": \"84090d5ee92843103e4839baa5071113\"}, \"u_certificate_type\": \"1\", \"u_expiry_date\": \"2025-06-01\", \"u_issued_date\": \"2024-06-01\", \"u_key_algorithm\": \"2\", \"u_san_list\": \"api.prod.example.com,api-internal.prod.example.com\", \"sys_created_by\": \"admin\", \"u_serial_number\": \"SN-ORIG-00112233\", \"u_key_size\": \"256\"}, {\"u_notes\": \"Code-signing certificate for signing Windows installer packages and executable binaries. Stored in HSM vault. Renewal must be manually initiated by the Release Engineering team lead.\", \"u_owner\": \"\", \"u_number\": \"CERT0001002\", \"u_common_name\": \"Acme Corp Software Release Engineering\", \"u_state\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:06:02\", \"sys_tags\": \"\", \"u_thumbprint\": \"B2:7D:44:F9:01:CE:83:A5:67:2B:90:14:55:FC:38:D0:7A:E6:11:29:4C:88:B3:5E:72:0F:A3:CD:96:1B:47:8E\", \"u_auto_renew\": \"false\", \"sys_id\": \"ba0f5f8ee92403103e4839baa5071173\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:02\", \"u_certificate_authority\": \"\", \"u_certificate_type\": \"2\", \"u_expiry_date\": \"2025-10-31\", \"u_issued_date\": \"2023-11-01\", \"u_key_algorithm\": \"1\", \"u_san_list\": \"\", \"sys_created_by\": \"admin\", \"u_serial_number\": \"1F:2E:3D:4C:5B:6A:79:88:97:A6\", \"u_key_size\": \"4096\"}], \"u_clm_certificate_authority\": [{\"u_name\": \"Acme Corp Internal Root CA\", \"u_notes\": \"Offline root CA. Private key stored in HSM in a physically secured vault. Used only to sign the intermediate CA certificate. Not directly used for end-entity certificate issuance.\", \"u_max_validity_days\": \"3650\", \"u_api_endpoint\": \"\", \"u_root_ca_thumbprint\": \"7C:2A:F1:88:B3:54:09:DE:67:A4:31:FC:90:12:5E:B8:44:CC:73:2D:E0:19:AB:56:8F:03:C7:BD:29:47:11:6E\", \"u_crl_url\": \"http://pki.internal.acmecorp.com/crl/rootca.crl\", \"u_ca_type\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:05:59\", \"sys_tags\": \"\", \"sys_id\": \"820f1f8ee92403103e4839baa5071162\", \"u_issuer_dn\": \"CN=Acme Corp Internal Root CA, O=Acme Corporation, OU=Information Security, C=US\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"pki-team@acmecorp.com\", \"sys_created_on\": \"2026-05-01 07:05:59\", \"u_active\": \"true\", \"u_supported_algorithms\": \"RSA, ECDSA\", \"sys_created_by\": \"admin\", \"u_ocsp_url\": \"http://ocsp.internal.acmecorp.com/root\"}, {\"u_name\": \"DigiCert Global CA\", \"u_notes\": \"Primary external public CA\", \"u_max_validity_days\": \"397\", \"u_api_endpoint\": \"https://api.digicert.com/v1\", \"u_root_ca_thumbprint\": \"A1B2C3D4E5F6A1B2C3D4E5F6A1B2C3D4E5F6A1B2\", \"u_crl_url\": \"http://crl.digicert.com/DigiCertGlobalRootG2.crl\", \"u_ca_type\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:48:58\", \"sys_tags\": \"\", \"sys_id\": \"84090d5ee92843103e4839baa5071113\", \"u_issuer_dn\": \"CN=DigiCert Global Root G2,O=DigiCert Inc,C=US\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"support@digicert.com\", \"sys_created_on\": \"2026-05-01 14:48:58\", \"u_active\": \"true\", \"u_supported_algorithms\": \"RSA,ECDSA\", \"sys_created_by\": \"admin\", \"u_ocsp_url\": \"http://ocsp.digicert.com\"}, {\"u_name\": \"DigiCert Global Root CA\", \"u_notes\": \"Primary external CA used for all public-facing TLS/SSL certificates. Certificates are ordered via the DigiCert CertCentral API. Billing managed by the InfoSec team.\", \"u_max_validity_days\": \"397\", \"u_api_endpoint\": \"https://www.digicert.com/services/v2\", \"u_root_ca_thumbprint\": \"43:48:A0:E9:44:4C:78:CB:26:AD:E3:4E:A4:B0:DB:26:D7:33:DF:33:C4:D2:F5:71:9A:B7:4A:C2:2B:C3:E2:8A\", \"u_crl_url\": \"http://crl3.digicert.com/DigiCertGlobalRootCA.crl\", \"u_ca_type\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:05:57\", \"sys_tags\": \"\", \"sys_id\": \"ad0f1f8ee92403103e4839baa507111e\", \"u_issuer_dn\": \"CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"pki-support@digicert.com\", \"sys_created_on\": \"2026-05-01 07:05:57\", \"u_active\": \"true\", \"u_supported_algorithms\": \"RSA, ECDSA\", \"sys_created_by\": \"admin\", \"u_ocsp_url\": \"http://ocsp.digicert.com\"}, {\"u_name\": \"Acme Corp Issuing CA v2\", \"u_notes\": \"Online issuing CA for internal certificate requests. Integrated with the CLM system via SCEP and REST API. Supersedes Acme Corp Issuing CA v1 which was decommissioned in 2023.\", \"u_max_validity_days\": \"825\", \"u_api_endpoint\": \"https://pki-api.internal.acmecorp.com/v2/ca\", \"u_root_ca_thumbprint\": \"7C:2A:F1:88:B3:54:09:DE:67:A4:31:FC:90:12:5E:B8:44:CC:73:2D:E0:19:AB:56:8F:03:C7:BD:29:47:11:6E\", \"u_crl_url\": \"http://pki.internal.acmecorp.com/crl/issuingcav2.crl\", \"u_ca_type\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:05:58\", \"sys_tags\": \"\", \"sys_id\": \"fd0f1f8ee92403103e4839baa507115f\", \"u_issuer_dn\": \"CN=Acme Corp Issuing CA v2, O=Acme Corporation, OU=Information Security, C=US\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"pki-team@acmecorp.com\", \"sys_created_on\": \"2026-05-01 07:05:58\", \"u_active\": \"true\", \"u_supported_algorithms\": \"RSA, ECDSA\", \"sys_created_by\": \"admin\", \"u_ocsp_url\": \"http://ocsp.internal.acmecorp.com/issuing\"}], \"u_clm_certificate_owner\": [{\"u_name\": \"Jordan Mercer\", \"u_notes\": \"Senior engineer responsible for mTLS client authentication certificates assigned to internal API gateway service accounts. Coordinates with the InfoSec team for revocation of decommissioned service account certificates. Can self-approve is disabled per security policy.\", \"u_department\": \"Engineering - API Platform\", \"u_escalation_email\": \"api-platform-lead@acmecorp.com\", \"u_email\": \"jordan.mercer@acmecorp.com\", \"sys_mod_count\": \"0\", \"u_notification_days\": \"30\", \"sys_updated_on\": \"2026-05-01 07:06:01\", \"sys_tags\": \"\", \"sys_id\": \"660f1f8ee92403103e4839baa5071169\", \"sys_updated_by\": \"admin\", \"u_can_self_approve\": \"false\", \"u_phone\": \"+1-415-555-0247\", \"sys_created_on\": \"2026-05-01 07:06:01\", \"u_owner_type\": \"1\", \"u_active\": \"true\", \"u_cost_center\": \"CC-4438\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Release Engineering Team\", \"u_notes\": \"Owns code-signing certificates stored in the HSM vault. Certificate renewals must be manually initiated by the team lead due to HSM key generation requirements. Notification lead time set to 60 days given manual process overhead.\", \"u_department\": \"Engineering - Software Delivery\", \"u_escalation_email\": \"software-delivery-mgmt@acmecorp.com\", \"u_email\": \"release-engineering@acmecorp.com\", \"sys_mod_count\": \"0\", \"u_notification_days\": \"60\", \"sys_updated_on\": \"2026-05-01 07:06:00\", \"sys_tags\": \"\", \"sys_id\": \"920f1f8ee92403103e4839baa5071167\", \"sys_updated_by\": \"admin\", \"u_can_self_approve\": \"false\", \"u_phone\": \"+1-415-555-0188\", \"sys_created_on\": \"2026-05-01 07:06:00\", \"u_owner_type\": \"2\", \"u_active\": \"true\", \"u_cost_center\": \"CC-4425\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Web Infrastructure Team\", \"u_notes\": \"Primary owner for all public-facing TLS/SSL certificates including acmecorp.com and related subdomains. Team uses ACME protocol automation for renewal where supported. Escalation goes to Infrastructure Engineering Manager.\", \"u_department\": \"Engineering - Platform & Infrastructure\", \"u_escalation_email\": \"infra-management@acmecorp.com\", \"u_email\": \"web-infra-team@acmecorp.com\", \"sys_mod_count\": \"0\", \"u_notification_days\": \"45\", \"sys_updated_on\": \"2026-05-01 07:06:00\", \"sys_tags\": \"\", \"sys_id\": \"960f1f8ee92403103e4839baa5071164\", \"sys_updated_by\": \"admin\", \"u_can_self_approve\": \"false\", \"u_phone\": \"+1-415-555-0101\", \"sys_created_on\": \"2026-05-01 07:06:00\", \"u_owner_type\": \"2\", \"u_active\": \"true\", \"u_cost_center\": \"CC-4410\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Platform Engineering Team\", \"u_notes\": \"Responsible for TLS certificates on production services\", \"u_department\": \"Engineering\", \"u_escalation_email\": \"platform-eng-escalation@example.com\", \"u_email\": \"platform-eng@example.com\", \"sys_mod_count\": \"0\", \"u_notification_days\": \"30\", \"sys_updated_on\": \"2026-05-01 14:48:59\", \"sys_tags\": \"\", \"sys_id\": \"9c090d5ee92843103e4839baa5071115\", \"sys_updated_by\": \"admin\", \"u_can_self_approve\": \"false\", \"u_phone\": \"+1-555-0142\", \"sys_created_on\": \"2026-05-01 14:48:59\", \"u_owner_type\": \"2\", \"u_active\": \"true\", \"u_cost_center\": \"CC-4500\", \"sys_created_by\": \"admin\"}], \"u_clm_certificate_request\": [{\"u_notes\": \"New 4096-bit RSA key pair generated in HSM vault by Release Engineering team lead. Approved by InfoSec reviewer on 2024-10-08. Awaiting CA issuance step.\", \"u_number\": \"CREQ0001002\", \"u_common_name\": \"Acme Corp Software Release Engineering\", \"u_csr_text\": \"-----BEGIN CERTIFICATE REQUEST-----\\nMIIEpDCCAowCAQAwbzELMAkGA1UEBhMCVVMxEzARBgNVBAgMCkNhbGlmb3JuaWEx\\nFjAUBgNVBAoMDUFjbWUgQ29ycG9yYXRpb24xMzAxBgNVBAMMKkFjbWUgQ29ycCBT\\nb2Z0d2FyZSBSZWxlYXNlIEVuZ2luZWVyaW5nMIIBIjANBgkqhkiG9w0BAQEFAAOC\\nAQ8AMIIBCgKCAQEA4x9RkLmockexample\\n-----END CERTIFICATE REQUEST-----\", \"sys_mod_count\": \"0\", \"u_validity_days\": \"365\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_owner/660f1f8ee92403103e4839baa5071169\", \"value\": \"660f1f8ee92403103e4839baa5071169\"}, \"sys_updated_on\": \"2026-05-01 07:06:07\", \"sys_tags\": \"\", \"u_priority\": \"2\", \"sys_id\": \"330f5f8ee92403103e4839baa50711ff\", \"u_business_justification\": \"Current code-signing certificate (CERT0001002) expires on 2025-10-31. Renewal initiated 60 days in advance per team notification policy to allow time for HSM key generation and security review. Required to maintain uninterrupted signing capability for Windows binary releases.\", \"sys_updated_by\": \"admin\", \"u_renewal_of_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_submitted_date\": \"2024-10-01 14:30:00\", \"sys_created_on\": \"2026-05-01 07:06:07\", \"u_certificate_authority\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_authority/fd0f1f8ee92403103e4839baa507115f\", \"value\": \"fd0f1f8ee92403103e4839baa507115f\"}, \"u_san_list\": \"\", \"sys_created_by\": \"admin\", \"u_request_state\": \"4\", \"u_request_type\": \"2\"}, {\"u_notes\": \"Draft request. CSR generation pending completion of new service account provisioning in the identity management system. Expected submission date: 2024-02-01. Coordinate with InfoSec for expedited approval given Critical priority.\", \"u_number\": \"CREQ0001003\", \"u_common_name\": \"svc-apigw-mtls-v2.internal.acmecorp.com\", \"u_csr_text\": \"\", \"sys_mod_count\": \"0\", \"u_validity_days\": \"365\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_owner/660f1f8ee92403103e4839baa5071169\", \"value\": \"660f1f8ee92403103e4839baa5071169\"}, \"sys_updated_on\": \"2026-05-01 07:06:07\", \"sys_tags\": \"\", \"u_priority\": \"1\", \"sys_id\": \"c41f9f8ee92403103e4839baa5071101\", \"u_business_justification\": \"Replacement certificate required for the redesigned API gateway mTLS service account (svc-apigw-mtls-v2) following the decommissioning of the previous service account and revocation of CERT0001003. New service account has been provisioned and requires a client authentication certificate to resume mutual TLS authentication with downstream API consumers.\", \"sys_updated_by\": \"admin\", \"u_renewal_of_certificate\": \"\", \"u_submitted_date\": \"\", \"sys_created_on\": \"2026-05-01 07:06:07\", \"u_certificate_authority\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_authority/fd0f1f8ee92403103e4839baa507115f\", \"value\": \"fd0f1f8ee92403103e4839baa507115f\"}, \"u_san_list\": \"svc-apigw-mtls-v2.internal.acmecorp.com\", \"sys_created_by\": \"admin\", \"u_request_state\": \"1\", \"u_request_type\": \"3\"}, {\"u_notes\": \"CSR generated on the load balancer using a 2048-bit RSA key. Pending review by InfoSec team. Request submitted by Web Infrastructure Team lead.\", \"u_number\": \"CREQ0001001\", \"u_common_name\": \"*.acmecorp.com\", \"u_csr_text\": \"-----BEGIN CERTIFICATE REQUEST-----\\nMIICpDCCAYwCAQAwXzELMAkGA1UEBhMCVVMxEzARBgNVBAgMCkNhbGlmb3JuaWEx\\nFjAUBgNVBAoMDUFjbWUgQ29ycG9yYXRpb24xIzAhBgNVBAMMDiouYWNtZWNvcnAu\\nY29tMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA2v7QkLmockexample\\n-----END CERTIFICATE REQUEST-----\", \"sys_mod_count\": \"0\", \"u_validity_days\": \"397\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_owner/660f1f8ee92403103e4839baa5071169\", \"value\": \"660f1f8ee92403103e4839baa5071169\"}, \"sys_updated_on\": \"2026-05-01 07:06:06\", \"sys_tags\": \"\", \"u_priority\": \"2\", \"sys_id\": \"ff0f5f8ee92403103e4839baa50711fb\", \"u_business_justification\": \"Wildcard certificate required to cover all current and future subdomains under acmecorp.com for HTTPS enforcement across the platform. Replaces multiple individual SAN certificates to reduce management overhead.\", \"sys_updated_by\": \"admin\", \"u_renewal_of_certificate\": \"\", \"u_submitted_date\": \"2024-11-05 09:14:00\", \"sys_created_on\": \"2026-05-01 07:06:06\", \"u_certificate_authority\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_authority/fd0f1f8ee92403103e4839baa507115f\", \"value\": \"fd0f1f8ee92403103e4839baa507115f\"}, \"u_san_list\": \"*.acmecorp.com, acmecorp.com\", \"sys_created_by\": \"admin\", \"u_request_state\": \"3\", \"u_request_type\": \"1\"}], \"u_clm_domain_host\": [{\"u_ip_address\": \"203.0.113.10\", \"u_name\": \"lb-prod-01.acmecorp.com\", \"u_notes\": \"Primary production load balancer performing TLS termination for all acmecorp.com traffic on port 443. Certificate updates require manual upload via F5 iControl REST API by the Web Infrastructure Team. Hosts the wildcard certificate for *.acmecorp.com.\", \"u_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_owner/660f1f8ee92403103e4839baa5071169\", \"value\": \"660f1f8ee92403103e4839baa5071169\"}, \"u_certificate_store_path\": \"/Common/ssl-certs/acmecorp\", \"u_host_type\": \"4\", \"u_environment\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:06:05\", \"sys_tags\": \"\", \"sys_id\": \"230f5f8ee92403103e4839baa507117b\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:05\", \"u_active\": \"true\", \"u_registered_date\": \"2020-09-22\", \"u_last_scan_date\": \"2024-11-01 04:00:00\", \"u_operating_system\": \"F5 BIG-IP 16.1\", \"sys_created_by\": \"admin\", \"u_auto_deploy_supported\": \"false\"}, {\"u_ip_address\": \"203.0.113.45\", \"u_name\": \"www.acmecorp.com\", \"u_notes\": \"Primary public-facing web server for acmecorp.com. Nginx reverse proxy configured to serve TLS on port 443. Certificate auto-deployment supported via Certbot ACME client. Managed by the Web Infrastructure Team.\", \"u_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_owner/660f1f8ee92403103e4839baa5071169\", \"value\": \"660f1f8ee92403103e4839baa5071169\"}, \"u_certificate_store_path\": \"/etc/ssl/certs/acmecorp\", \"u_host_type\": \"1\", \"u_environment\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:06:04\", \"sys_tags\": \"\", \"sys_id\": \"530f5f8ee92403103e4839baa5071178\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:04\", \"u_active\": \"true\", \"u_registered_date\": \"2021-06-01\", \"u_last_scan_date\": \"2024-11-01 02:00:00\", \"u_operating_system\": \"Ubuntu 22.04 LTS\", \"sys_created_by\": \"admin\", \"u_auto_deploy_supported\": \"true\"}, {\"u_ip_address\": \"10.20.30.41\", \"u_name\": \"web01.prod.example.com\", \"u_notes\": \"Primary production web server\", \"u_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_owner/9c090d5ee92843103e4839baa5071115\", \"value\": \"9c090d5ee92843103e4839baa5071115\"}, \"u_certificate_store_path\": \"/etc/ssl/certs\", \"u_host_type\": \"1\", \"u_environment\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:48:59\", \"sys_tags\": \"\", \"sys_id\": \"94090d5ee92843103e4839baa5071118\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:48:59\", \"u_active\": \"true\", \"u_registered_date\": \"2023-06-15\", \"u_last_scan_date\": \"2025-01-10 08:00:00\", \"u_operating_system\": \"Ubuntu 22.04 LTS\", \"sys_created_by\": \"admin\", \"u_auto_deploy_supported\": \"true\"}, {\"u_ip_address\": \"10.10.20.15\", \"u_name\": \"apigw.internal.acmecorp.com\", \"u_notes\": \"Internal API gateway host requiring mTLS client authentication certificates for service-to-service communication. Certificate deployment is performed manually by the API Platform team. Auto-deploy not supported due to custom keystore format requirements.\", \"u_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_owner/660f1f8ee92403103e4839baa5071169\", \"value\": \"660f1f8ee92403103e4839baa5071169\"}, \"u_certificate_store_path\": \"/opt/apigw/ssl/certs\", \"u_host_type\": \"5\", \"u_environment\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:06:05\", \"sys_tags\": \"\", \"sys_id\": \"ab0f5f8ee92403103e4839baa50711f9\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:05\", \"u_active\": \"true\", \"u_registered_date\": \"2022-03-14\", \"u_last_scan_date\": \"2024-10-28 03:30:00\", \"u_operating_system\": \"Red Hat Enterprise Linux 8.7\", \"sys_created_by\": \"admin\", \"u_auto_deploy_supported\": \"false\"}, {\"u_ip_address\": \"10.20.30.42\", \"u_name\": \"web02.prod.example.com\", \"u_notes\": \"Secondary production web server\", \"u_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_owner/9c090d5ee92843103e4839baa5071115\", \"value\": \"9c090d5ee92843103e4839baa5071115\"}, \"u_certificate_store_path\": \"/etc/ssl/certs\", \"u_host_type\": \"1\", \"u_environment\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:49:00\", \"sys_tags\": \"\", \"sys_id\": \"ec090d5ee92843103e4839baa507111a\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:49:00\", \"u_active\": \"true\", \"u_registered_date\": \"2023-07-20\", \"u_last_scan_date\": \"2025-01-10 08:15:00\", \"u_operating_system\": \"Ubuntu 22.04 LTS\", \"sys_created_by\": \"admin\", \"u_auto_deploy_supported\": \"true\"}], \"u_clm_deployment\": [{\"u_binding_name\": \"acmecorp-public-https\", \"u_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_notes\": \"Certificate deployed automatically via Certbot ACME client on the Nginx reverse proxy. Post-deployment verification confirmed TLS handshake successful on port 443. Certificate covers www.acmecorp.com, acmecorp.com, and shop.acmecorp.com via SAN list.\", \"u_verified\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:06:12\", \"u_removal_date\": \"\", \"sys_tags\": \"\", \"u_deployment_state\": \"2\", \"u_deployment_method\": \"3\", \"sys_id\": \"551fdf8ee92403103e4839baa507113d\", \"u_verified_date\": \"2024-03-15 06:45:00\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:12\", \"u_domain_host\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_domain_host/230f5f8ee92403103e4839baa507117b\", \"value\": \"230f5f8ee92403103e4839baa507117b\"}, \"u_port\": \"443\", \"sys_created_by\": \"admin\", \"u_deployed_by\": \"certbot-acme-automation@acmecorp.com\", \"u_deployed_date\": \"2024-03-15 06:22:00\"}, {\"u_binding_name\": \"/Common/acmecorp-wildcard-ssl-profile\", \"u_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_notes\": \"Certificate uploaded to F5 BIG-IP via iControl REST API by Web Infrastructure engineer Alex Nguyen. SSL client profile updated to reference new certificate and private key. Verification performed using OpenSSL s_client against the VIP address on port 443. Wildcard cert covers all acmecorp.com subdomains served through this load balancer.\", \"u_verified\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:06:13\", \"u_removal_date\": \"\", \"sys_tags\": \"\", \"u_deployment_state\": \"2\", \"u_deployment_method\": \"4\", \"sys_id\": \"651fdf8ee92403103e4839baa5071140\", \"u_verified_date\": \"2024-03-15 08:35:00\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:13\", \"u_domain_host\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_domain_host/230f5f8ee92403103e4839baa507117b\", \"value\": \"230f5f8ee92403103e4839baa507117b\"}, \"u_port\": \"443\", \"sys_created_by\": \"admin\", \"u_deployed_by\": \"alex.nguyen@acmecorp.com\", \"u_deployed_date\": \"2024-03-15 08:10:00\"}, {\"u_binding_name\": \"svc-apigw-mtls-keystore\", \"u_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_notes\": \"Certificate was manually deployed to the API gateway custom keystore by Jordan Mercer at initial issuance. Certificate and private key removed from the keystore on 2024-01-10 following revocation of CERT0001003 due to decommissioning of the svc-apigw-prod service account. mTLS authentication for this binding is suspended until replacement certificate (CREQ0001003) is issued and deployed.\", \"u_verified\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:06:14\", \"u_removal_date\": \"2024-01-10 15:00:00\", \"sys_tags\": \"\", \"u_deployment_state\": \"4\", \"u_deployment_method\": \"1\", \"sys_id\": \"a91fdf8ee92403103e4839baa5071142\", \"u_verified_date\": \"2023-06-05 11:30:00\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:14\", \"u_domain_host\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_domain_host/230f5f8ee92403103e4839baa507117b\", \"value\": \"230f5f8ee92403103e4839baa507117b\"}, \"u_port\": \"443\", \"sys_created_by\": \"admin\", \"u_deployed_by\": \"jordan.mercer@acmecorp.com\", \"u_deployed_date\": \"2023-06-05 11:00:00\"}], \"u_clm_approval\": [{\"u_assigned_to\": \"Sarah Okonkwo (InfoSec Security Reviewer)\", \"u_exception_justification\": \"\", \"u_approval_comments\": \"Request rejected in current state. The CSR has not been provided and the replacement service account (svc-apigw-mtls-v2) has not yet been fully provisioned in the identity management system. Per security policy, a certificate request cannot be approved without a valid CSR and a confirmed, active service account identity. Requestor should resubmit once the service account is provisioned and the CSR is generated. Escalation noted due to Critical priority designation.\", \"u_assigned_date\": \"2024-01-12 09:00:00\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"3\", \"sys_updated_on\": \"2026-05-01 07:06:15\", \"sys_tags\": \"\", \"u_escalation_reason\": \"Request flagged as Critical priority by Jordan Mercer due to suspended mTLS authentication on the API gateway. Escalated to InfoSec team lead for expedited review. Review determined that approval cannot proceed without a valid CSR; rejection issued with guidance to resubmit.\", \"sys_id\": \"021fdf8ee92403103e4839baa507119f\", \"u_decision_date\": \"2024-01-15 14:45:00\", \"sys_updated_by\": \"admin\", \"u_policy_exception_required\": \"false\", \"u_escalated\": \"true\", \"sys_created_on\": \"2026-05-01 07:06:15\", \"u_certificate_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_request/c41f9f8ee92403103e4839baa5071101\", \"value\": \"c41f9f8ee92403103e4839baa5071101\"}, \"sys_created_by\": \"admin\", \"u_approval_state\": \"3\"}, {\"u_assigned_to\": \"Marcus Delgado (InfoSec Security Reviewer)\", \"u_exception_justification\": \"\", \"u_approval_comments\": \"Renewal request approved. Confirmed that the new 4096-bit RSA key pair was generated within the HSM vault and that the CSR matches the existing certificate subject. Business justification is valid — renewal is being initiated 60 days in advance per the Release Engineering team policy. No change in certificate scope or usage. CA issuance may proceed.\", \"u_assigned_date\": \"2024-10-01 16:00:00\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"1\", \"sys_updated_on\": \"2026-05-01 07:06:16\", \"sys_tags\": \"\", \"u_escalation_reason\": \"\", \"sys_id\": \"161fdf8ee92403103e4839baa50711a1\", \"u_decision_date\": \"2024-10-08 11:15:00\", \"sys_updated_by\": \"admin\", \"u_policy_exception_required\": \"false\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 07:06:16\", \"u_certificate_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_request/c41f9f8ee92403103e4839baa5071101\", \"value\": \"c41f9f8ee92403103e4839baa5071101\"}, \"sys_created_by\": \"admin\", \"u_approval_state\": \"2\"}, {\"u_assigned_to\": \"Sarah Okonkwo (InfoSec Security Reviewer)\", \"u_exception_justification\": \"\", \"u_approval_comments\": \"Request received and under review. Verifying that the CSR key size meets minimum policy requirements (2048-bit RSA) and that the requested SANs are registered domain/host records in the system. Awaiting confirmation from Web Infrastructure Team lead that the load balancer binding is ready for deployment.\", \"u_assigned_date\": \"2024-11-05 10:30:00\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"2\", \"sys_updated_on\": \"2026-05-01 07:06:15\", \"sys_tags\": \"\", \"u_escalation_reason\": \"\", \"sys_id\": \"311fdf8ee92403103e4839baa5071145\", \"u_decision_date\": \"\", \"sys_updated_by\": \"admin\", \"u_policy_exception_required\": \"false\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 07:06:15\", \"u_certificate_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_request/c41f9f8ee92403103e4839baa5071101\", \"value\": \"c41f9f8ee92403103e4839baa5071101\"}, \"sys_created_by\": \"admin\", \"u_approval_state\": \"1\"}], \"u_clm_revocation\": [{\"u_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_confirmed_date\": \"\", \"u_revocation_reason\": \"4\", \"sys_mod_count\": \"0\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_owner/660f1f8ee92403103e4839baa5071169\", \"value\": \"660f1f8ee92403103e4839baa5071169\"}, \"u_revocation_state\": \"4\", \"sys_updated_on\": \"2026-05-01 07:06:10\", \"u_request_date\": \"2024-09-18 10:15:00\", \"sys_tags\": \"\", \"u_ocsp_updated\": \"false\", \"sys_id\": \"3c1f9f8ee92403103e4839baa50711aa\", \"sys_updated_by\": \"admin\", \"u_reason_detail\": \"Revocation request submitted in error. The requestor intended to revoke the legacy code-signing certificate (CERT0000987, now expired) but incorrectly referenced the active certificate CERT0001002. The InfoSec reviewer identified the discrepancy during the confirmation step and contacted the Release Engineering team lead, who confirmed the error. Revocation request cancelled. No action taken on the certificate. The active code-signing certificate remains deployed in the HSM vault and in use for binary signing.\", \"u_replacement_certificate\": \"\", \"sys_created_on\": \"2026-05-01 07:06:10\", \"u_crl_published\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_confirmed_date\": \"2024-01-10 14:30:00\", \"u_revocation_reason\": \"5\", \"sys_mod_count\": \"0\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_owner/660f1f8ee92403103e4839baa5071169\", \"value\": \"660f1f8ee92403103e4839baa5071169\"}, \"u_revocation_state\": \"3\", \"sys_updated_on\": \"2026-05-01 07:06:09\", \"u_request_date\": \"2024-01-10 13:00:00\", \"sys_tags\": \"\", \"u_ocsp_updated\": \"true\", \"sys_id\": \"5c1f9f8ee92403103e4839baa5071103\", \"sys_updated_by\": \"admin\", \"u_reason_detail\": \"The svc-apigw-prod service account was formally decommissioned on 2024-01-10 as part of the API gateway platform redesign. The associated client authentication certificate (CERT0001003) is no longer required and must be revoked to prevent unauthorized use of the decommissioned identity. All active deployments of this certificate have been removed from the API gateway keystore.\", \"u_replacement_certificate\": \"\", \"sys_created_on\": \"2026-05-01 07:06:09\", \"u_crl_published\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_confirmed_date\": \"2024-11-12 17:30:00\", \"u_revocation_reason\": \"1\", \"sys_mod_count\": \"0\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_owner/660f1f8ee92403103e4839baa5071169\", \"value\": \"660f1f8ee92403103e4839baa5071169\"}, \"u_revocation_state\": \"2\", \"sys_updated_on\": \"2026-05-01 07:06:09\", \"u_request_date\": \"2024-11-12 16:45:00\", \"sys_tags\": \"\", \"u_ocsp_updated\": \"false\", \"sys_id\": \"e41f9f8ee92403103e4839baa50711a8\", \"sys_updated_by\": \"admin\", \"u_reason_detail\": \"During a routine security audit on 2024-11-12, the Web Infrastructure Team identified that the private key file for CERT0001001 had been inadvertently exposed in a publicly accessible configuration repository for approximately 48 hours before the repository was made private. As a precautionary measure, the certificate is being revoked immediately and a replacement wildcard certificate will be issued under CREQ0001001 once approved. All affected hosts have been notified.\", \"u_replacement_certificate\": \"\", \"sys_created_on\": \"2026-05-01 07:06:09\", \"u_crl_published\": \"false\", \"sys_created_by\": \"admin\"}], \"u_clm_expiry_event\": [{\"u_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_acknowledged_date\": \"\", \"u_triggered_date\": \"2024-06-01 01:00:00\", \"u_linked_renewal_request\": \"\", \"sys_mod_count\": \"0\", \"u_renewal_request_created\": \"false\", \"sys_updated_on\": \"2026-05-01 07:06:18\", \"sys_tags\": \"\", \"u_notification_sent\": \"true\", \"sys_id\": \"2e1fdf8ee92403103e4839baa50711a8\", \"u_event_type\": \"4\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:18\", \"u_notification_sent_date\": \"2024-06-01 01:05:00\", \"u_days_remaining_at_trigger\": \"0\", \"u_acknowledged\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_acknowledged_date\": \"2025-10-18 10:47:00\", \"u_triggered_date\": \"2025-10-18 01:00:00\", \"u_linked_renewal_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_request/c41f9f8ee92403103e4839baa5071101\", \"value\": \"c41f9f8ee92403103e4839baa5071101\"}, \"sys_mod_count\": \"0\", \"u_renewal_request_created\": \"true\", \"sys_updated_on\": \"2026-05-01 07:06:16\", \"sys_tags\": \"\", \"u_notification_sent\": \"true\", \"sys_id\": \"5a1fdf8ee92403103e4839baa50711a3\", \"u_event_type\": \"2\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:16\", \"u_notification_sent_date\": \"2025-10-18 01:05:00\", \"u_days_remaining_at_trigger\": \"13\", \"u_acknowledged\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_acknowledged_date\": \"2025-02-14 09:22:00\", \"u_triggered_date\": \"2025-02-14 01:00:00\", \"u_linked_renewal_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate_request/c41f9f8ee92403103e4839baa5071101\", \"value\": \"c41f9f8ee92403103e4839baa5071101\"}, \"sys_mod_count\": \"0\", \"u_renewal_request_created\": \"true\", \"sys_updated_on\": \"2026-05-01 07:06:17\", \"sys_tags\": \"\", \"u_notification_sent\": \"true\", \"sys_id\": \"e61fdf8ee92403103e4839baa50711a6\", \"u_event_type\": \"1\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:17\", \"u_notification_sent_date\": \"2025-02-14 01:05:00\", \"u_days_remaining_at_trigger\": \"29\", \"u_acknowledged\": \"true\", \"sys_created_by\": \"admin\"}], \"u_clm_audit_log\": [{\"u_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_ip_address\": \"10.10.5.22\", \"u_action_date\": \"2024-03-15 08:35:00\", \"u_old_value\": \"Issued\", \"u_source_table\": \"u_clm_deployment\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:06:11\", \"sys_tags\": \"\", \"u_action_type\": \"5\", \"u_performed_by\": \"alex.nguyen@acmecorp.com\", \"sys_id\": \"b01f9f8ee92403103e4839baa50711ad\", \"u_description\": \"Certificate CERT0001001 (www.acmecorp.com) transitioned from state 'Issued' to 'Deployed' following successful deployment to lb-prod-01.acmecorp.com and www.acmecorp.com. Deployment verified via OpenSSL s_client on port 443. Action performed by Web Infrastructure engineer Alex Nguyen as part of the scheduled certificate deployment workflow.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:11\", \"u_field_changed\": \"u_state\", \"u_new_value\": \"Deployed\", \"u_source_record\": \"CERT0001001\", \"sys_created_by\": \"admin\"}, {\"u_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_ip_address\": \"10.10.1.5\", \"u_action_date\": \"2023-11-01 09:05:00\", \"u_old_value\": \"Approved\", \"u_source_table\": \"u_clm_certificate_request\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:06:11\", \"sys_tags\": \"\", \"u_action_type\": \"1\", \"u_performed_by\": \"pki-automation-svc@acmecorp.com\", \"sys_id\": \"cd1f9f8ee92403103e4839baa50711af\", \"u_description\": \"Certificate CERT0001002 (Acme Corp Software Release Engineering) issued by Acme Corp Issuing CA v2 following approval of certificate request CREQ0001002. Key pair generated in HSM vault by Release Engineering team lead. Serial number 1F:2E:3D:4C:5B:6A:79:88:97:A6 assigned by the issuing CA. Certificate validity: 2023-11-01 to 2025-10-31. Issuance triggered automatically by the CLM system upon receipt of approved request status.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:11\", \"u_field_changed\": \"u_state\", \"u_new_value\": \"Issued\", \"u_source_record\": \"CREQ0001002\", \"sys_created_by\": \"admin\"}, {\"u_certificate\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_certificate/4f0f5f8ee92403103e4839baa5071175\", \"value\": \"4f0f5f8ee92403103e4839baa5071175\"}, \"u_ip_address\": \"10.10.8.47\", \"u_action_date\": \"2024-01-10 14:30:00\", \"u_old_value\": \"Deployed\", \"u_source_table\": \"u_clm_revocation\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:06:12\", \"sys_tags\": \"\", \"u_action_type\": \"4\", \"u_performed_by\": \"jordan.mercer@acmecorp.com\", \"sys_id\": \"d11f9f8ee92403103e4839baa50711b2\", \"u_description\": \"Certificate CERT0001003 (svc-apigw-mtls.internal.acmecorp.com) revoked by Jordan Mercer following decommissioning of the svc-apigw-prod service account. Revocation reason: Cessation of Operation. CRL published and OCSP updated by Acme Corp Issuing CA v2. All active deployments of this certificate were removed from the API gateway keystore prior to revocation confirmation.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:06:12\", \"u_field_changed\": \"u_state\", \"u_new_value\": \"Revoked\", \"u_source_record\": \"CERT0001003\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_clm_certificate\": {\"u_number\": {\"type\": \"str\"}, \"u_certificate_authority\": {\"FK\": \"u_clm_certificate_authority\"}, \"u_owner\": {\"FK\": \"u_clm_certificate_owner\"}, \"u_common_name\": {\"type\": \"str\"}, \"u_certificate_type\": {\"type\": \"str\", \"enum\": [\"TLS/SSL\", \"Code Signing\", \"Client Authentication\", \"Email (S/MIME)\"]}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Requested\", \"Pending Approval\", \"Issued\", \"Deployed\", \"Revoked\"]}, \"u_serial_number\": {\"type\": \"str\"}, \"u_thumbprint\": {\"type\": \"str\"}, \"u_issued_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_key_algorithm\": {\"type\": \"str\", \"enum\": [\"RSA\", \"ECDSA\", \"DSA\"]}, \"u_key_size\": {\"type\": \"int\"}, \"u_san_list\": {\"type\": \"str\"}, \"u_auto_renew\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_clm_certificate_authority\": {\"u_name\": {\"type\": \"str\"}, \"u_ca_type\": {\"type\": \"str\", \"enum\": [\"Internal Root CA\", \"Internal Intermediate CA\", \"External Public CA\", \"External Private CA\"]}, \"u_issuer_dn\": {\"type\": \"str\"}, \"u_root_ca_thumbprint\": {\"type\": \"str\"}, \"u_crl_url\": {\"type\": \"str\"}, \"u_ocsp_url\": {\"type\": \"str\"}, \"u_max_validity_days\": {\"type\": \"int\"}, \"u_contact_email\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_supported_algorithms\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}, \"u_api_endpoint\": {\"type\": \"str\"}}, \"u_clm_certificate_owner\": {\"u_name\": {\"type\": \"str\"}, \"u_owner_type\": {\"type\": \"str\", \"enum\": [\"Individual\", \"Team\", \"Service Account\"]}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_department\": {\"type\": \"str\"}, \"u_escalation_email\": {\"type\": \"str\"}, \"u_notification_days\": {\"type\": \"int\"}, \"u_active\": {\"type\": \"bool\"}, \"u_can_self_approve\": {\"type\": \"bool\"}, \"u_cost_center\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_clm_certificate_request\": {\"u_number\": {\"type\": \"str\"}, \"u_requested_by\": {\"FK\": \"u_clm_certificate_owner\"}, \"u_certificate_authority\": {\"FK\": \"u_clm_certificate_authority\"}, \"u_request_type\": {\"type\": \"str\", \"enum\": [\"New Issuance\", \"Renewal\", \"Replacement\", \"Rekey\"]}, \"u_request_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Pending Approval\", \"Approved\", \"Rejected\"]}, \"u_common_name\": {\"type\": \"str\"}, \"u_san_list\": {\"type\": \"str\"}, \"u_csr_text\": {\"type\": \"str\"}, \"u_validity_days\": {\"type\": \"int\"}, \"u_submitted_date\": {\"type\": \"str\"}, \"u_business_justification\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_renewal_of_certificate\": {\"FK\": \"u_clm_certificate\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_clm_domain_host\": {\"u_name\": {\"type\": \"str\"}, \"u_owner\": {\"FK\": \"u_clm_certificate_owner\"}, \"u_host_type\": {\"type\": \"str\", \"enum\": [\"Web Server\", \"Application Server\", \"Database Server\", \"Load Balancer\", \"API Gateway\"]}, \"u_environment\": {\"type\": \"str\", \"enum\": [\"Production\", \"Staging\", \"Development\", \"DR\"]}, \"u_ip_address\": {\"type\": \"str\"}, \"u_operating_system\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_registered_date\": {\"type\": \"str\"}, \"u_certificate_store_path\": {\"type\": \"str\"}, \"u_auto_deploy_supported\": {\"type\": \"bool\"}, \"u_last_scan_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_clm_deployment\": {\"u_certificate\": {\"FK\": \"u_clm_certificate\"}, \"u_domain_host\": {\"FK\": \"u_clm_domain_host\"}, \"u_deployment_state\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Deployed\", \"Failed\", \"Removed\"]}, \"u_deployed_date\": {\"type\": \"str\"}, \"u_deployed_by\": {\"type\": \"str\"}, \"u_deployment_method\": {\"type\": \"str\", \"enum\": [\"Manual\", \"Automated Script\", \"ACME Protocol\", \"API Integration\"]}, \"u_port\": {\"type\": \"int\"}, \"u_binding_name\": {\"type\": \"str\"}, \"u_verified\": {\"type\": \"bool\"}, \"u_verified_date\": {\"type\": \"str\"}, \"u_removal_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_clm_approval\": {\"u_certificate_request\": {\"FK\": \"u_clm_certificate_request\"}, \"u_approval_state\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Cancelled\"]}, \"u_assigned_to\": {\"type\": \"str\"}, \"u_assigned_date\": {\"type\": \"str\"}, \"u_decision_date\": {\"type\": \"str\"}, \"u_approval_comments\": {\"type\": \"str\"}, \"u_risk_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_policy_exception_required\": {\"type\": \"bool\"}, \"u_exception_justification\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_escalation_reason\": {\"type\": \"str\"}}, \"u_clm_revocation\": {\"u_certificate\": {\"FK\": \"u_clm_certificate\"}, \"u_revocation_reason\": {\"type\": \"str\", \"enum\": [\"Key Compromise\", \"CA Compromise\", \"Affiliation Changed\", \"Superseded\", \"Cessation of Operation\"]}, \"u_reason_detail\": {\"type\": \"str\"}, \"u_requested_by\": {\"FK\": \"u_clm_certificate_owner\"}, \"u_request_date\": {\"type\": \"str\"}, \"u_revocation_state\": {\"type\": \"str\", \"enum\": [\"Requested\", \"Confirmed\", \"Published\", \"Cancelled\"]}, \"u_confirmed_date\": {\"type\": \"str\"}, \"u_crl_published\": {\"type\": \"bool\"}, \"u_ocsp_updated\": {\"type\": \"bool\"}, \"u_replacement_certificate\": {\"FK\": \"u_clm_certificate\"}}, \"u_clm_expiry_event\": {\"u_certificate\": {\"FK\": \"u_clm_certificate\"}, \"u_event_type\": {\"type\": \"str\", \"enum\": [\"30-Day Warning\", \"14-Day Warning\", \"7-Day Warning\", \"Expired\"]}, \"u_days_remaining_at_trigger\": {\"type\": \"int\"}, \"u_triggered_date\": {\"type\": \"str\"}, \"u_notification_sent\": {\"type\": \"bool\"}, \"u_notification_sent_date\": {\"type\": \"str\"}, \"u_acknowledged\": {\"type\": \"bool\"}, \"u_acknowledged_date\": {\"type\": \"str\"}, \"u_renewal_request_created\": {\"type\": \"bool\"}, \"u_linked_renewal_request\": {\"FK\": \"u_clm_certificate_request\"}}, \"u_clm_audit_log\": {\"u_certificate\": {\"FK\": \"u_clm_certificate\"}, \"u_action_type\": {\"type\": \"str\", \"enum\": [\"Issued\", \"Deployed\", \"Renewed\", \"Revoked\", \"State Changed\"]}, \"u_action_date\": {\"type\": \"str\"}, \"u_performed_by\": {\"type\": \"str\"}, \"u_source_table\": {\"type\": \"str\"}, \"u_source_record\": {\"type\": \"str\"}, \"u_field_changed\": {\"type\": \"str\"}, \"u_old_value\": {\"type\": \"str\"}, \"u_new_value\": {\"type\": \"str\"}, \"u_ip_address\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}}}", "business_rules": [{"name": "cert_revoked_update_deployments_log", "fires_on_table": "u_clm_certificate", "filter_condition": "u_stateCHANGESTO5", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Mark all active deployments for this certificate as Removed\n var dep = new GlideRecord('u_clm_deployment');\n dep.addQuery('u_certificate', current.getUniqueValue());\n dep.addQuery('u_deployment_state', '2'); // currently Deployed\n dep.query();\n while (dep.next()) {\n var oldState = dep.getValue('u_deployment_state');\n dep.setValue('u_deployment_state', '4'); // Removed\n _ewmLog('u_clm_deployment', 'u_deployment_state', oldState, dep.getValue('u_deployment_state'), '');\n\n var oldRemDate = dep.getValue('u_removal_date');\n var nowStr = new GlideDateTime().getDisplayValue();\n dep.setValue('u_removal_date', nowStr);\n _ewmLog('u_clm_deployment', 'u_removal_date', oldRemDate, dep.getValue('u_removal_date'), '');\n\n try {\n var r = dep.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + dep.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Insert an audit log entry recording the revocation\n var al = new GlideRecord('u_clm_audit_log');\n al.initialize();\n al.setValue('u_certificate', current.getUniqueValue());\n _ewmLog('u_clm_audit_log', 'u_certificate', '', current.getUniqueValue(), '');\n\n al.setValue('u_action_type', '4'); // Revoked\n _ewmLog('u_clm_audit_log', 'u_action_type', '', '4', '');\n\n al.setValue('u_action_date', new GlideDateTime().getDisplayValue());\n _ewmLog('u_clm_audit_log', 'u_action_date', '', al.getValue('u_action_date'), '');\n\n al.setValue('u_performed_by', gs.getUserName());\n _ewmLog('u_clm_audit_log', 'u_performed_by', '', gs.getUserName(), '');\n\n al.setValue('u_source_table', 'u_clm_certificate');\n _ewmLog('u_clm_audit_log', 'u_source_table', '', 'u_clm_certificate', '');\n\n al.setValue('u_source_record', current.getValue('u_number'));\n _ewmLog('u_clm_audit_log', 'u_source_record', '', current.getValue('u_number'), '');\n\n al.setValue('u_field_changed', 'u_state');\n _ewmLog('u_clm_audit_log', 'u_field_changed', '', 'u_state', '');\n\n al.setValue('u_old_value', previous.getValue('u_state'));\n _ewmLog('u_clm_audit_log', 'u_old_value', '', previous.getValue('u_state'), '');\n\n al.setValue('u_new_value', '5');\n _ewmLog('u_clm_audit_log', 'u_new_value', '', '5', '');\n\n al.setValue('u_description', 'Certificate revoked. All active deployments marked as removed.');\n _ewmLog('u_clm_audit_log', 'u_description', '', 'Certificate revoked. All active deployments marked as removed.', '');\n\n try {\n var r2 = al.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + al.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}, {"name": "cert_revoked_tls_ssl_defaults", "fires_on_table": "u_clm_certificate", "filter_condition": "u_stateCHANGESTO5^u_certificate_type=1", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // When a TLS/SSL certificate is updated to Revoked state,\n // stamp revocation defaults: key_algorithm, key_size, auto_renew off, state confirmed, and notes.\n\n // 1. Confirm u_state to Revoked (5)\n var oldState = current.getValue('u_state');\n current.setValue('u_state', '5');\n _ewmLog('u_clm_certificate', 'u_state', oldState, current.getValue('u_state'), '');\n\n // 2. Set u_key_algorithm to RSA (1)\n var oldAlgo = current.getValue('u_key_algorithm');\n current.setValue('u_key_algorithm', '1');\n _ewmLog('u_clm_certificate', 'u_key_algorithm', oldAlgo, current.getValue('u_key_algorithm'), '');\n\n // 3. Set u_key_size to 2048\n var oldKeySize = current.getValue('u_key_size');\n current.setValue('u_key_size', 2048);\n _ewmLog('u_clm_certificate', 'u_key_size', oldKeySize, current.getValue('u_key_size'), '');\n\n // 4. Set u_auto_renew to false (disable auto-renew on revocation)\n var oldAutoRenew = current.getValue('u_auto_renew');\n current.setValue('u_auto_renew', 'false');\n _ewmLog('u_clm_certificate', 'u_auto_renew', oldAutoRenew, current.getValue('u_auto_renew'), '');\n\n // 5. Set u_notes with revocation note\n var oldNotes = current.getValue('u_notes');\n current.setValue('u_notes', 'TLS/SSL certificate revoked. Auto-renew disabled and defaults stamped.');\n _ewmLog('u_clm_certificate', 'u_notes', oldNotes, current.getValue('u_notes'), '');\n\n})(current, previous);"}, {"name": "cert_revoked_create_revocation_record", "fires_on_table": "u_clm_certificate", "filter_condition": "u_stateCHANGESTO5^u_certificate_type=1", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a revocation record for this certificate\n var grRev = new GlideRecord('u_clm_revocation');\n grRev.initialize();\n grRev.setValue('u_certificate', current.getUniqueValue());\n _ewmLog('u_clm_revocation', 'u_certificate', '', current.getUniqueValue(), '');\n grRev.setValue('u_revocation_reason', '5');\n _ewmLog('u_clm_revocation', 'u_revocation_reason', '', '5', '');\n grRev.setValue('u_reason_detail', 'Auto-revocation triggered by state change to Revoked for TLS/SSL certificate ' + current.getValue('u_common_name'));\n _ewmLog('u_clm_revocation', 'u_reason_detail', '', 'Auto-revocation triggered by state change to Revoked for TLS/SSL certificate ' + current.getValue('u_common_name'), '');\n grRev.setValue('u_revocation_state', '1');\n _ewmLog('u_clm_revocation', 'u_revocation_state', '', '1', '');\n grRev.setValue('u_request_date', new GlideDateTime().getDisplayValue());\n _ewmLog('u_clm_revocation', 'u_request_date', '', new GlideDateTime().getDisplayValue(), '');\n try {\n var revId = grRev.insert();\n if (!revId) {\n _ewmLog('', '', '', '', 'GR insert failed on u_clm_revocation: ' + grRev.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "before_revoked_tls_auto_renew_metadata", "fires_on_table": "u_clm_certificate", "filter_condition": "u_stateCHANGESTO5^u_certificate_type=1^u_auto_renew=true", "trigger_sequence": "before", "trigger_type": "update", "order": 300, "script": "(function executeRule(current, previous) {\n\n // When a TLS/SSL certificate with auto-renew enabled transitions to Revoked,\n // stamp revocation metadata: key_algorithm, key_size, issued_date,\n // serial_number, thumbprint, and notes.\n\n // 1. Set u_key_algorithm to RSA (1)\n var oldAlg = current.getValue('u_key_algorithm');\n current.setValue('u_key_algorithm', '1');\n _ewmLog('u_clm_certificate', 'u_key_algorithm', oldAlg, current.getValue('u_key_algorithm'), '');\n\n // 2. Set u_key_size to 4096\n var oldSize = current.getValue('u_key_size');\n current.setValue('u_key_size', 4096);\n _ewmLog('u_clm_certificate', 'u_key_size', oldSize, current.getValue('u_key_size'), '');\n\n // 3. Stamp u_issued_date to today\n var oldIssuedDate = current.getValue('u_issued_date');\n var today = new GlideDateTime().getDate().getByFormat('yyyy-MM-dd');\n current.setValue('u_issued_date', today);\n _ewmLog('u_clm_certificate', 'u_issued_date', oldIssuedDate, current.getValue('u_issued_date'), '');\n\n // 4. Generate a serial number based on sys_id prefix\n var oldSerial = current.getValue('u_serial_number');\n var serial = 'SN-' + current.getUniqueValue().substring(0, 16).toUpperCase();\n current.setValue('u_serial_number', serial);\n _ewmLog('u_clm_certificate', 'u_serial_number', oldSerial, current.getValue('u_serial_number'), '');\n\n // 5. Generate a thumbprint placeholder from sys_id\n var oldThumb = current.getValue('u_thumbprint');\n var thumbprint = 'TP-' + current.getUniqueValue().substring(0, 20).toUpperCase();\n current.setValue('u_thumbprint', thumbprint);\n _ewmLog('u_clm_certificate', 'u_thumbprint', oldThumb, current.getValue('u_thumbprint'), '');\n\n // 6. Append revocation note\n var oldNotes = current.getValue('u_notes');\n var newNotes = (oldNotes ? oldNotes + '\\n' : '') + 'Auto-renew TLS certificate revoked with RSA-4096 metadata stamped on ' + today;\n current.setValue('u_notes', newNotes);\n _ewmLog('u_clm_certificate', 'u_notes', oldNotes, current.getValue('u_notes'), '');\n\n})(current, previous);"}, {"name": "cert_revoked_update_pending_deployments_and_log", "fires_on_table": "u_clm_certificate", "filter_condition": "u_stateCHANGESTO5", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // When a certificate transitions to Revoked (state=5),\n // 1. Update all pending deployments to Cancelled state with timestamp and verified flag\n // 2. Insert an audit log entry recording the cancellation action\n\n var now = new GlideDateTime().toString();\n\n // --- Update deployment records linked to this certificate ---\n var dep = new GlideRecord('u_clm_deployment');\n dep.addQuery('u_certificate', current.getUniqueValue());\n dep.addQuery('u_deployment_state', '1'); // Only pending ones\n dep.query();\n while (dep.next()) {\n var oldState = dep.getValue('u_deployment_state');\n dep.setValue('u_deployment_state', '5');\n _ewmLog('u_clm_deployment', 'u_deployment_state', oldState, dep.getValue('u_deployment_state'), '');\n\n var oldDate = dep.getValue('u_deployed_date');\n dep.setValue('u_deployed_date', now);\n _ewmLog('u_clm_deployment', 'u_deployed_date', oldDate, dep.getValue('u_deployed_date'), '');\n\n var oldVerified = dep.getValue('u_verified');\n dep.setValue('u_verified', 'true');\n _ewmLog('u_clm_deployment', 'u_verified', oldVerified, dep.getValue('u_verified'), '');\n\n try {\n var r = dep.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + dep.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // --- Insert audit log entry ---\n var al = new GlideRecord('u_clm_audit_log');\n al.initialize();\n al.setValue('u_certificate', current.getUniqueValue());\n _ewmLog('u_clm_audit_log', 'u_certificate', '', current.getUniqueValue(), '');\n\n al.setValue('u_action_type', '5');\n _ewmLog('u_clm_audit_log', 'u_action_type', '', '5', '');\n\n al.setValue('u_action_date', now);\n _ewmLog('u_clm_audit_log', 'u_action_date', '', now, '');\n\n al.setValue('u_performed_by', gs.getUserName());\n _ewmLog('u_clm_audit_log', 'u_performed_by', '', gs.getUserName(), '');\n\n al.setValue('u_description', 'Certificate revoked. All pending deployments cancelled.');\n _ewmLog('u_clm_audit_log', 'u_description', '', 'Certificate revoked. All pending deployments cancelled.', '');\n\n try {\n var r2 = al.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + al.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "3627c26d806807103e487b245ac97771", "u_br_name": "cert_revoked_tls_ssl_defaults", "u_table_name": "u_clm_certificate", "u_field_name": "u_key_size", "u_old_value": "256", "u_new_value": "2048", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "3627c26d806807103e487b245ac97775", "u_br_name": "cert_revoked_create_revocation_record", "u_table_name": "u_clm_revocation", "u_field_name": "u_revocation_reason", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "3a27c26d806807103e487b245ac97771", "u_br_name": "cert_revoked_tls_ssl_defaults", "u_table_name": "u_clm_certificate", "u_field_name": "u_notes", "u_old_value": "Production API TLS certificate", "u_new_value": "TLS/SSL certificate revoked. Auto-renew disabled and defaults stamped.", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "3a27c26d806807103e487b245ac97775", "u_br_name": "cert_revoked_create_revocation_record", "u_table_name": "u_clm_revocation", "u_field_name": "u_revocation_state", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "7227c26d806807103e487b245ac97773", "u_br_name": "cert_revoked_update_deployments_log", "u_table_name": "u_clm_audit_log", "u_field_name": "u_source_table", "u_old_value": "", "u_new_value": "u_clm_certificate", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "7627c26d806807103e487b245ac97773", "u_br_name": "cert_revoked_update_deployments_log", "u_table_name": "u_clm_audit_log", "u_field_name": "u_field_changed", "u_old_value": "", "u_new_value": "u_state", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "7a27c26d806807103e487b245ac97772", "u_br_name": "cert_revoked_update_deployments_log", "u_table_name": "u_clm_audit_log", "u_field_name": "u_certificate", "u_old_value": "", "u_new_value": "2627c26d806807103e487b245ac9776a", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "7a27c26d806807103e487b245ac97773", "u_br_name": "cert_revoked_update_deployments_log", "u_table_name": "u_clm_audit_log", "u_field_name": "u_new_value", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "7a27c26d806807103e487b245ac977da", "u_br_name": "cert_revoked_update_pending_deployments_", "u_table_name": "u_clm_audit_log", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "7e27c26d806807103e487b245ac97772", "u_br_name": "cert_revoked_update_deployments_log", "u_table_name": "u_clm_audit_log", "u_field_name": "u_action_date", "u_old_value": "", "u_new_value": "2026-04-29 04:25:08", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "7e27c26d806807103e487b245ac977da", "u_br_name": "cert_revoked_update_pending_deployments_", "u_table_name": "u_clm_audit_log", "u_field_name": "u_performed_by", "u_old_value": "", "u_new_value": "admin", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "b227c26d806807103e487b245ac97771", "u_br_name": "cert_revoked_tls_ssl_defaults", "u_table_name": "u_clm_certificate", "u_field_name": "u_key_algorithm", "u_old_value": "2", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "b227c26d806807103e487b245ac97775", "u_br_name": "cert_revoked_create_revocation_record", "u_table_name": "u_clm_revocation", "u_field_name": "u_certificate", "u_old_value": "", "u_new_value": "2627c26d806807103e487b245ac9776a", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "b627c26d806807103e487b245ac97771", "u_br_name": "cert_revoked_tls_ssl_defaults", "u_table_name": "u_clm_certificate", "u_field_name": "u_auto_renew", "u_old_value": "1", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "b627c26d806807103e487b245ac97775", "u_br_name": "cert_revoked_create_revocation_record", "u_table_name": "u_clm_revocation", "u_field_name": "u_reason_detail", "u_old_value": "", "u_new_value": "Auto-revocation triggered by state change to Revoked for TLS/SSL certificate api.prod.example.com", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "ba27c26d806807103e487b245ac97775", "u_br_name": "cert_revoked_create_revocation_record", "u_table_name": "u_clm_revocation", "u_field_name": "u_request_date", "u_old_value": "", "u_new_value": "2026-04-29 04:25:08", "u_error": "", "sys_created_on": "2026-04-29 11:25:08"}, {"sys_id": "f227c26d806807103e487b245ac97773", "u_br_name": "cert_revoked_update_deployments_log", "u_table_name": "u_clm_audit_log", "u_field_name": "u_source_record", "u_old_value": "", 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Upgrade to 19.21 resolves 47 known bugs including 3 data corruption risks identified in Oracle Support Note 2698920.1.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 11:13:13\", \"u_planned_start\": \"2024-11-02 22:00:00\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"CHG0001043\", \"u_state\": \"3\", \"u_title\": \"Emergency BGP Route Restoration - Core Network Switch CORE-SW-01\", \"sys_mod_count\": \"0\", \"u_closure_notes\": \"\", \"u_planned_end\": \"2024-10-17 15:30:00\", \"u_requested_by\": \"James Okafor\", \"u_risk_level\": \"3\", \"sys_updated_on\": \"2026-05-01 11:13:13\", \"sys_tags\": \"\", \"u_cab_required\": \"false\", \"u_change_type\": \"3\", \"u_priority\": \"1\", \"sys_id\": \"a397501ae9ec03103e4839baa507110c\", \"u_description\": \"An erroneous BGP configuration push at 14:32 UTC caused loss of external routing on CORE-SW-01, resulting in a partial network outage affecting 3 business units. This emergency change reverts the BGP peer configuration to the last known-good snapshot taken on 2024-10-15, restores prefix advertisement lists, and validates connectivity to all upstream ISP peers. Estimated impact window is 15 minutes of controlled downtime during the revert.\", \"u_business_justification\": \"Active network outage is impacting Finance, HR, and Customer Support departments. Revenue impact estimated at $12,000 per hour. Emergency change is required to restore operations immediately. CAB review bypassed per emergency change policy; senior approver sign-off required within 48 hours of closure.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 11:13:13\", \"u_planned_start\": \"2024-10-17 15:00:00\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"CHG0019001\", \"u_state\": \"3\", \"u_title\": \"Emergency network firewall upgrade - high risk\", \"sys_mod_count\": \"0\", \"u_closure_notes\": \"\", \"u_planned_end\": \"2025-08-01 06:00:00\", \"u_requested_by\": \"Jane Doe\", \"u_risk_level\": \"3\", \"sys_updated_on\": \"2026-05-01 14:48:45\", \"sys_tags\": \"\", \"u_cab_required\": \"true\", \"u_change_type\": \"3\", \"u_priority\": \"1\", \"sys_id\": \"cdf8495ee92843103e4839baa50711d2\", \"u_description\": \"Upgrade core firewall appliances to patch critical vulnerability\", \"u_business_justification\": \"Critical security vulnerability requires immediate patching\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:48:45\", \"u_planned_start\": \"2025-08-01 02:00:00\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"CHG0001042\", \"u_state\": \"4\", \"u_title\": \"Monthly OS Security Patch Deployment - Production Web Tier\", \"sys_mod_count\": \"0\", \"u_closure_notes\": \"\", \"u_planned_end\": \"2024-10-19 06:00:00\", \"u_requested_by\": \"Sarah Mitchell\", \"u_risk_level\": \"2\", \"sys_updated_on\": \"2026-05-01 11:13:12\", \"sys_tags\": \"\", \"u_cab_required\": \"true\", \"u_change_type\": \"1\", \"u_priority\": \"2\", \"sys_id\": \"d7975816e92043103e4839baa50711ce\", \"u_description\": \"Apply cumulative OS security patches (MS-2024-Oct, CVE-2024-38124, CVE-2024-43572) to all 12 production web servers in the DMZ. Patches address critical kernel vulnerabilities and remote code execution risks identified in the October 2024 Microsoft Patch Tuesday release. Servers will be patched in rolling batches of 3 to maintain service availability throughout the maintenance window.\", \"u_business_justification\": \"Unpatched vulnerabilities CVE-2024-38124 and CVE-2024-43572 have a CVSS score of 9.8 and 8.8 respectively. Delaying patching beyond 30 days of release violates the organization's security policy and PCI-DSS compliance requirements. Rolling deployment minimizes downtime risk.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 11:13:12\", \"u_planned_start\": \"2024-10-19 02:00:00\", \"sys_created_by\": \"admin\"}], \"u_chg_cab_review\": [{\"u_bypass_reason\": \"Emergency change policy invoked due to active network outage impacting 3 business units with estimated revenue loss of $12,000 per hour. Standard CAB review timeline of 48-72 hours was incompatible with the urgency of restoring service. Change was authorised verbally by IT Director Karen Sutton at 14:45 UTC prior to implementation. Retrospective CAB review conducted at 17:00 UTC on the same day.\", \"u_decision_notes\": \"Retrospective CAB review completed for emergency change CHG0001043. CAB confirmed the bypass of standard review was justified given the active network outage and financial impact. Implementation was successful; BGP routing restored within the planned 15-minute window. CAB formally ratifies the emergency change and notes that senior approver sign-off from the CTO is required within 48 hours of closure per emergency change policy.\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"u_attendees\": \"David Harrington (CAB Chair), James Okafor (Change Requestor), Marcus Webb (Infrastructure Lead), Linda Zhao (Security Architect), Karen Sutton (IT Director), Tom Nguyen (Service Desk Manager)\", \"sys_updated_on\": \"2026-05-01 11:13:15\", \"sys_tags\": \"\", \"sys_id\": \"4ca79816e92043103e4839baa507111d\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 11:13:15\", \"u_chair_name\": \"David Harrington\", \"u_conditions_imposed\": \"1. CTO or designated senior approver must provide formal post-implementation sign-off within 48 hours of change closure. 2. Root cause analysis (RCA) for the erroneous BGP configuration push must be submitted to the CAB within 5 business days. 3. Network team to review and enforce change control procedures for all BGP configuration modifications to prevent recurrence.\", \"u_risk_score\": \"58\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2024-10-17 17:00:00\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}, \"u_meeting_minutes\": \"Retrospective CAB Review - 17 Oct 2024 17:00 UTC\\n\\nChair: David Harrington\\n\\n1. Emergency change CHG0001043 reviewed retrospectively following successful implementation at 15:18 UTC.\\n2. James Okafor confirmed BGP peer configuration reverted to 15 Oct 2024 snapshot; all upstream ISP peer connectivity validated.\\n3. IT Director confirmed verbal authorisation was given at 14:45 UTC in accordance with emergency change policy section 4.2.\\n4. CAB reviewed bypass rationale - active outage with quantified financial impact deemed sufficient justification.\\n5. Infrastructure Lead confirmed no adverse effects observed post-implementation; monitoring in place for 24 hours.\\n6. CAB formally ratifies the emergency change. Senior approver (CTO) sign-off deadline: 19 Oct 2024 15:18 UTC.\\n7. RCA to be submitted by James Okafor no later than 24 Oct 2024.\"}, {\"u_bypass_reason\": \"\", \"u_decision_notes\": \"CAB deferred approval of CHG0001044. While the technical upgrade plan is well-documented, the rollback plan submitted does not include a validated RMAN restore test result from the staging environment, and written confirmation from the SAP vendor that version 19.21 is certified for the current SAP kernel version has not been provided. Change requestor to resubmit with both items addressed. Next CAB review scheduled for 30 Oct 2024.\", \"sys_mod_count\": \"0\", \"u_decision\": \"4\", \"u_attendees\": \"David Harrington (CAB Chair), Priya Nambiar (Change Requestor), Linda Zhao (Security Architect), Marcus Webb (Infrastructure Lead), Rajesh Iyer (DBA Lead), Fiona Clarke (SAP Basis Administrator), Tom Nguyen (Service Desk Manager)\", \"sys_updated_on\": \"2026-05-01 11:13:16\", \"sys_tags\": \"\", \"sys_id\": \"50a79816e92043103e4839baa5071120\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 11:13:16\", \"u_chair_name\": \"David Harrington\", \"u_conditions_imposed\": \"1. Provide documented results of a full RMAN restore test performed in the staging environment within the last 7 days. 2. Obtain and attach written SAP vendor certification confirming Oracle 19.21 compatibility with the current SAP kernel version (SAP Kernel 7.93). 3. Resubmit change for CAB review by 28 Oct 2024 to meet the 30 Oct review slot.\", \"u_risk_score\": \"71\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2024-10-23 14:00:00\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}, \"u_meeting_minutes\": \"CAB Meeting - 23 Oct 2024 14:00 UTC\\n\\nChair: David Harrington\\n\\n1. Change CHG0001044 presented by Priya Nambiar. Scope: Oracle DB upgrade from 19.3 to 19.21 on ERP-DB-PROD-01.\\n2. DBA Lead confirmed upgrade scripts have been tested in development; however, staging RMAN restore test has not yet been executed.\\n3. SAP Basis Administrator flagged that SAP vendor compatibility note for Oracle 19.21 has been requested but not yet received.\\n4. Security Architect noted the urgency given the December 2024 end-of-support date but agreed that proceeding without a validated rollback is unacceptable given the 4-hour ERP outage window.\\n5. Vote: 0 Approve, 0 Reject, 6 Defer.\\n6. Decision: DEFERRED. Change requestor to address open items and resubmit. Next review slot reserved for 30 Oct 2024.\"}, {\"u_bypass_reason\": \"\", \"u_decision_notes\": \"CAB reviewed the rolling patch deployment plan and risk assessment. The phased approach of patching 3 servers at a time adequately mitigates service availability risk. Approved with the condition that application teams receive a 2-hour advance notification before each batch commences. Rollback plan verified as adequate.\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"u_attendees\": \"David Harrington (CAB Chair), Sarah Mitchell (Change Requestor), Linda Zhao (Security Architect), Marcus Webb (Infrastructure Lead), Anita Patel (Application Owner - Web Tier), Tom Nguyen (Service Desk Manager)\", \"sys_updated_on\": \"2026-05-01 11:13:14\", \"sys_tags\": \"\", \"sys_id\": \"7b97501ae9ec03103e4839baa5071110\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 11:13:14\", \"u_chair_name\": \"David Harrington\", \"u_conditions_imposed\": \"1. Application team leads must be notified at least 2 hours before each patching batch begins. 2. A rollback test must be confirmed successful in the staging environment before the production window opens. 3. Change requestor must post a status update in the ITSM tool after each batch completes.\", \"u_risk_score\": \"42\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2024-10-16 10:00:00\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}, \"u_meeting_minutes\": \"CAB Meeting - 16 Oct 2024 10:00 UTC\\n\\nChair: David Harrington\\n\\n1. Change CHG0001042 presented by Sarah Mitchell. Scope: rolling OS patch deployment across 12 production web servers in 4 batches of 3.\\n2. Security Architect confirmed CVE-2024-38124 and CVE-2024-43572 are actively exploited in the wild; patching is time-sensitive.\\n3. Infrastructure Lead confirmed rollback procedure tested in staging on 14 Oct 2024 - successful.\\n4. Application Owner raised concern about notification lead time; condition added requiring 2-hour advance notice per batch.\\n5. Vote: 5 Approve, 0 Reject, 0 Defer.\\n6. Decision: APPROVED with conditions. Change may proceed to Scheduled state.\"}], \"u_chg_approval\": [{\"u_approver_name\": \"Richard Calloway\", \"u_due_date\": \"2024-10-19 15:18:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 11:13:16\", \"sys_tags\": \"\", \"u_approval_sequence\": \"1\", \"sys_id\": \"a4a79816e92043103e4839baa5071122\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Post-implementation sign-off provided for emergency change CHG0001043. BGP routing has been confirmed stable for over 20 hours since implementation. The bypass of standard CAB review was justified given the active outage and financial impact. RCA must be submitted by James Okafor no later than 24 Oct 2024 as required by the retrospective CAB conditions. Approved.\", \"u_is_senior_approver\": \"true\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 11:13:16\", \"u_approver_role\": \"Chief Technology Officer\", \"u_delegation_note\": \"\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2024-10-18 11:45:00\", \"u_approval_state\": \"2\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_approver_name\": \"Rajesh Iyer\", \"u_due_date\": \"2024-10-28 17:00:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 11:13:17\", \"sys_tags\": \"\", \"u_approval_sequence\": \"1\", \"sys_id\": \"e0a79816e92043103e4839baa5071125\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Approval on hold pending receipt of two outstanding items identified at the 23 Oct 2024 CAB review: (1) documented RMAN restore test results from the staging environment performed within the last 7 days, and (2) SAP vendor written certification confirming Oracle 19.21 compatibility with SAP Kernel 7.93. Will approve once both items are provided and verified.\", \"u_is_senior_approver\": \"false\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 11:13:17\", \"u_approver_role\": \"DBA Lead\", \"u_delegation_note\": \"\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"\", \"u_approval_state\": \"1\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_approver_name\": \"Marcus Webb\", \"u_due_date\": \"2024-10-15 17:00:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 11:13:18\", \"sys_tags\": \"\", \"u_approval_sequence\": \"1\", \"sys_id\": \"f4a79816e92043103e4839baa5071127\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Reviewed the patch deployment plan and rollback procedure. Rollback test was executed successfully in the staging environment on 14 Oct 2024. Rolling batch approach of 3 servers at a time is appropriate to maintain service availability. Approving this change to proceed to CAB review.\", \"u_is_senior_approver\": \"false\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 11:13:18\", \"u_approver_role\": \"Infrastructure Lead\", \"u_delegation_note\": \"\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2024-10-15 09:30:00\", \"u_approval_state\": \"2\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}], \"u_chg_impl_task\": [{\"u_assigned_technician\": \"James Okafor\", \"sys_mod_count\": \"0\", \"u_sequence_order\": \"1\", \"sys_updated_on\": \"2026-05-01 11:13:19\", \"u_actual_end\": \"2024-10-17 15:18:00\", \"sys_tags\": \"\", \"u_task_state\": \"3\", \"u_estimated_duration\": \"20\", \"sys_id\": \"41a7d816e92043103e4839baa5071116\", \"sys_updated_by\": \"admin\", \"u_mandatory\": \"true\", \"u_task_description\": \"Revert the BGP peer configuration on CORE-SW-01 to the last known-good snapshot taken on 2024-10-15. Steps: (1) Log into CORE-SW-01 via out-of-band console access. (2) Back up the current (erroneous) running configuration to flash for audit purposes. (3) Load the 2024-10-15 BGP snapshot configuration from the network configuration backup repository (NetBackup-CORE-SW-01-20241015.cfg). (4) Restore prefix advertisement lists and BGP peer group definitions. (5) Issue 'clear ip bgp * soft' to reset BGP sessions with all upstream ISP peers. (6) Validate BGP session establishment and route propagation to all 3 upstream peers. (7) Confirm end-to-end connectivity for Finance, HR, and Customer Support VLANs. (8) Notify IT Director and Service Desk of restoration completion.\", \"sys_created_on\": \"2026-05-01 11:13:19\", \"sys_created_by\": \"admin\", \"u_actual_start\": \"2024-10-17 15:03:00\", \"u_completion_notes\": \"BGP peer configuration successfully reverted to 2024-10-15 snapshot. Erroneous running config backed up to flash as CHG1043-erroneous-config-20241017.cfg. All 3 upstream ISP BGP sessions re-established within 4 minutes of config restore. Prefix advertisement lists validated. Connectivity confirmed for Finance, HR, and Customer Support VLANs. IT Director and Service Desk notified at 15:20 UTC. Total outage duration: 46 minutes.\", \"u_task_title\": \"Revert BGP Peer Configuration to 2024-10-15 Snapshot on CORE-SW-01\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_assigned_technician\": \"Derek Fontaine\", \"sys_mod_count\": \"0\", \"u_sequence_order\": \"1\", \"sys_updated_on\": \"2026-05-01 11:13:19\", \"u_actual_end\": \"2024-10-19 03:02:00\", \"sys_tags\": \"\", \"u_task_state\": \"3\", \"u_estimated_duration\": \"60\", \"sys_id\": \"9da7d816e92043103e4839baa5071118\", \"sys_updated_by\": \"admin\", \"u_mandatory\": \"true\", \"u_task_description\": \"Apply cumulative OS security patches MS-2024-Oct, CVE-2024-38124, and CVE-2024-43572 to the first batch of 3 production web servers: WEB-PROD-01, WEB-PROD-02, WEB-PROD-03. Steps: (1) Notify application team leads 2 hours in advance per CAB condition. (2) Drain active sessions from each server via load balancer before patching. (3) Apply patches using WSUS deployment group PROD-WEB-BATCH1. (4) Reboot each server and validate service health via monitoring dashboard. (5) Re-add servers to load balancer rotation and confirm traffic is flowing. (6) Post status update in ITSM tool upon batch completion.\", \"sys_created_on\": \"2026-05-01 11:13:19\", \"sys_created_by\": \"admin\", \"u_actual_start\": \"2024-10-19 02:05:00\", \"u_completion_notes\": \"All three servers in Batch 1 patched successfully. WSUS deployment completed without errors. Each server rebooted and validated healthy via Datadog monitoring. Sessions drained and restored to load balancer rotation. Application team leads notified at 00:05 UTC as required. No issues encountered.\", \"u_task_title\": \"Batch 1 - Patch WEB-PROD-01, WEB-PROD-02, WEB-PROD-03\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_assigned_technician\": \"Rajesh Iyer\", \"sys_mod_count\": \"0\", \"u_sequence_order\": \"1\", \"sys_updated_on\": \"2026-05-01 11:13:21\", \"u_actual_end\": \"\", \"sys_tags\": \"\", \"u_task_state\": \"1\", \"u_estimated_duration\": \"90\", \"sys_id\": \"a1a7d816e92043103e4839baa507111b\", \"sys_updated_by\": \"admin\", \"u_mandatory\": \"true\", \"u_task_description\": \"Execute a full RMAN backup of the Oracle 19.3 database on ERP-DB-PROD-01 prior to commencing the upgrade to 19.21. Steps: (1) Confirm ERP application has been taken offline and all active sessions are terminated. (2) Verify RMAN catalog connectivity to backup catalog server RMAN-CAT-01. (3) Execute full RMAN backup script /dba/scripts/rman_full_backup_pre_upgrade.sh targeting backup destination /backup/erp-prod/pre-upgrade/. (4) Validate backup completion and verify all datafiles, control file, and archived redo logs are included in the backup set. (5) Record backup set tag CHG1044-PRE-UPGRADE and confirm backup size and duration in the completion notes. (6) Do not proceed to the next upgrade task until backup is confirmed valid and restorable. This task is a hard prerequisite gate for all subsequent upgrade tasks.\", \"sys_created_on\": \"2026-05-01 11:13:21\", \"sys_created_by\": \"admin\", \"u_actual_start\": \"\", \"u_completion_notes\": \"\", \"u_task_title\": \"Pre-Upgrade Full RMAN Backup of ERP-DB-PROD-01\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_assigned_technician\": \"Bob Smith\", \"sys_mod_count\": \"0\", \"u_sequence_order\": \"1\", \"sys_updated_on\": \"2026-05-01 14:48:46\", \"u_actual_end\": \"\", \"sys_tags\": \"\", \"u_task_state\": \"1\", \"u_estimated_duration\": \"60\", \"sys_id\": \"ddf8895ee92843103e4839baa507119e\", \"sys_updated_by\": \"admin\", \"u_mandatory\": \"true\", \"u_task_description\": \"Download and apply firmware version 7.4.2 to primary firewall\", \"sys_created_on\": \"2026-05-01 14:48:46\", \"sys_created_by\": \"admin\", \"u_actual_start\": \"\", \"u_completion_notes\": \"\", \"u_task_title\": \"Apply firmware patch to fw-core-prod-01\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/cdf8495ee92843103e4839baa50711d2\", \"value\": \"cdf8495ee92843103e4839baa50711d2\"}}], \"u_chg_rollback_plan\": [{\"u_rollback_notes\": \"Rollback plan reviewed and verbally approved by IT Director Karen Sutton at 14:45 UTC on 2024-10-17 as part of the emergency change authorisation. Given the emergency nature of this change, a formal staging test of the rollback was not feasible; however, the procedure relies on restoring a known configuration file that was backed up immediately before the change commenced, minimising rollback risk.\", \"u_rollback_owner\": \"James Okafor\", \"u_completed_at\": \"\", \"u_rollback_success\": \"false\", \"sys_mod_count\": \"0\", \"u_requires_downtime\": \"true\", \"sys_updated_on\": \"2026-05-01 11:13:23\", \"sys_tags\": \"\", \"u_approved_by\": \"Karen Sutton\", \"sys_id\": \"06a7d816e92043103e4839baa5071120\", \"sys_updated_by\": \"admin\", \"u_triggered_at\": \"\", \"sys_created_on\": \"2026-05-01 11:13:23\", \"u_estimated_rollback_time\": \"20\", \"u_rollback_state\": \"1\", \"u_rollback_procedure\": \"If the BGP snapshot revert to the 2024-10-15 configuration causes unexpected routing instability or fails to restore connectivity to upstream ISP peers, execute the following rollback steps:\\n1. Log into CORE-SW-01 via out-of-band console access (OOB console server OOB-MGMT-01, port 4).\\n2. Retrieve the erroneous running configuration that was backed up to flash at the start of the change (file: CHG1043-erroneous-config-20241017.cfg).\\n3. Load the backed-up configuration using 'copy flash:CHG1043-erroneous-config-20241017.cfg running-config' to restore the pre-revert state.\\n4. Issue 'clear ip bgp * soft' to reset BGP sessions and allow the restored configuration to take effect.\\n5. If BGP sessions still fail to establish, escalate immediately to the ISP NOC for each upstream peer (ISP-A NOC: +1-800-555-0191, ISP-B NOC: +1-800-555-0284, ISP-C NOC: +1-800-555-0376).\\n6. Engage Cisco TAC (Contract #CON-SNTE-C9500X) if hardware-level BGP issues are suspected.\\n7. Notify IT Director Karen Sutton and Service Desk immediately upon triggering rollback.\\n8. Document all actions taken in the ITSM change record and initiate a severity-1 incident if outage persists beyond 30 minutes.\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_rollback_notes\": \"Backup partition verified prior to change\", \"u_rollback_owner\": \"Bob Smith\", \"u_completed_at\": \"\", \"u_rollback_success\": \"false\", \"sys_mod_count\": \"0\", \"u_requires_downtime\": \"true\", \"sys_updated_on\": \"2026-05-01 14:48:47\", \"sys_tags\": \"\", \"u_approved_by\": \"\", \"sys_id\": \"19f8895ee92843103e4839baa50711a1\", \"sys_updated_by\": \"admin\", \"u_triggered_at\": \"\", \"sys_created_on\": \"2026-05-01 14:48:47\", \"u_estimated_rollback_time\": \"45\", \"u_rollback_state\": \"1\", \"u_rollback_procedure\": \"Restore previous firmware image from backup partition and reboot appliance\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/cdf8495ee92843103e4839baa50711d2\", \"value\": \"cdf8495ee92843103e4839baa50711d2\"}}, {\"u_rollback_notes\": \"Rollback procedure was validated successfully in the staging environment on 2024-10-14 by Derek Fontaine. Test uninstall of patch KB5031364 on staging server WEB-STG-01 completed in 38 minutes including reboot and health validation. CAB confirmed rollback plan as adequate during the 16 Oct 2024 review.\", \"u_rollback_owner\": \"Derek Fontaine\", \"u_completed_at\": \"\", \"u_rollback_success\": \"false\", \"sys_mod_count\": \"0\", \"u_requires_downtime\": \"true\", \"sys_updated_on\": \"2026-05-01 11:13:23\", \"sys_tags\": \"\", \"u_approved_by\": \"Marcus Webb\", \"sys_id\": \"c6a7d816e92043103e4839baa507111d\", \"sys_updated_by\": \"admin\", \"u_triggered_at\": \"\", \"sys_created_on\": \"2026-05-01 11:13:23\", \"u_estimated_rollback_time\": \"45\", \"u_rollback_state\": \"1\", \"u_rollback_procedure\": \"If any server in a patching batch fails post-patch health checks or causes service degradation, execute the following rollback steps:\\n1. Immediately drain all active sessions from the affected server(s) via the load balancer and remove from rotation.\\n2. Log into the affected server(s) via RDP or out-of-band console access.\\n3. Open Windows Server Update Services (WSUS) console and navigate to the affected server(s) in deployment group PROD-WEB-BATCH1.\\n4. Uninstall the October 2024 cumulative patch package (KB5031364) and security-only patches (KB5031361) via 'wusa.exe /uninstall /kb:5031364 /quiet /norestart' and 'wusa.exe /uninstall /kb:5031361 /quiet /norestart'.\\n5. Reboot the server and verify it boots successfully into the pre-patch OS state.\\n6. Validate service health via Datadog monitoring dashboard - confirm all web application health checks return HTTP 200.\\n7. Re-add the server to the load balancer rotation and confirm traffic is flowing correctly.\\n8. Notify application team leads and the Change Manager of the rollback action.\\n9. Halt patching of all remaining batches until root cause of failure is identified and resolved.\\n10. Update the ITSM change record with rollback details and initiate a post-incident review.\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_rollback_notes\": \"Rollback plan is pending validation. CAB deferred approval of CHG0001044 on 23 Oct 2024 specifically because a documented RMAN restore test from the staging environment has not yet been completed. Rajesh Iyer is required to execute a full RMAN restore test on staging server ERP-DB-STG-01 and provide documented results before the change can be resubmitted for CAB review. Rollback estimated duration of 120 minutes is based on the expected size of the ERP database (~2.4 TB) and observed restore rates in prior DR tests.\", \"u_rollback_owner\": \"Rajesh Iyer\", \"u_completed_at\": \"\", \"u_rollback_success\": \"false\", \"sys_mod_count\": \"0\", \"u_requires_downtime\": \"true\", \"sys_updated_on\": \"2026-05-01 11:13:24\", \"sys_tags\": \"\", \"u_approved_by\": \"\", \"sys_id\": \"d2a7d816e92043103e4839baa50711c4\", \"sys_updated_by\": \"admin\", \"u_triggered_at\": \"\", \"sys_created_on\": \"2026-05-01 11:13:24\", \"u_estimated_rollback_time\": \"120\", \"u_rollback_state\": \"1\", \"u_rollback_procedure\": \"If the Oracle 19.21 upgrade fails at any stage or post-upgrade validation reveals data integrity issues or application connectivity failures, execute the following RMAN restore rollback:\\n1. Immediately notify all ERP application team leads and the Change Manager that a rollback has been initiated.\\n2. Ensure the ERP application remains offline and all user sessions are blocked at the application tier.\\n3. Shut down the Oracle 19.21 database instance: 'sqlplus / as sysdba' then 'SHUTDOWN ABORT'.\\n4. Set the ORACLE_HOME environment variable back to the Oracle 19.3 home directory (/u01/app/oracle/product/19.3.0/dbhome_1).\\n5. Start the Oracle 19.3 instance in MOUNT mode: 'STARTUP MOUNT'.\\n6. Connect to RMAN and execute the pre-upgrade backup restore using backup tag CHG1044-PRE-UPGRADE:\\n RMAN> RESTORE DATABASE FROM TAG='CHG1044-PRE-UPGRADE';\\n RMAN> RECOVER DATABASE;\\n7. Open the database with RESETLOGS: 'ALTER DATABASE OPEN RESETLOGS;'\\n8. Validate all datafiles are online and no corruption is detected: 'SELECT file#, status, name FROM v$datafile;'\\n9. Re-run the SAP ERP database connectivity validation script /dba/scripts/sap_db_connectivity_check.sh to confirm application layer can connect successfully.\\n10. Notify application team leads that the database is available and coordinate ERP application restart.\\n11. Confirm with SAP Basis Administrator Fiona Clarke that the SAP system is operational before declaring rollback complete.\\n12. Update the ITSM change record with full rollback details, duration, and outcome. Schedule a post-incident review within 2 business days.\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}], \"u_chg_affected_ci\": [{\"u_ci_name\": \"CORE-SW-01\", \"u_pre_change_state\": \"Degraded - Erroneous BGP peer configuration applied at 14:32 UTC causing loss of external routing to 3 upstream ISP peers; 3 business units impacted\", \"u_backup_taken\": \"true\", \"u_environment\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 11:13:25\", \"sys_tags\": \"\", \"u_ci_owner\": \"James Okafor\", \"sys_id\": \"2aa7d816e92043103e4839baa50711c6\", \"u_expected_downtime\": \"15\", \"sys_updated_by\": \"admin\", \"u_ci_class\": \"Network Switch\", \"sys_created_on\": \"2026-05-01 11:13:25\", \"u_post_change_state\": \"Online - BGP peer configuration restored to 2024-10-15 known-good snapshot; all 3 upstream ISP BGP sessions established and prefix advertisement lists validated\", \"u_impact_level\": \"4\", \"u_verified_restored\": \"true\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_ci_name\": \"fw-core-prod-01\", \"u_pre_change_state\": \"Active\", \"u_backup_taken\": \"false\", \"u_environment\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:48:46\", \"sys_tags\": \"\", \"u_ci_owner\": \"Network Operations\", \"sys_id\": \"85f8895ee92843103e4839baa507119c\", \"u_expected_downtime\": \"30\", \"sys_updated_by\": \"admin\", \"u_ci_class\": \"Network Firewall\", \"sys_created_on\": \"2026-05-01 14:48:46\", \"u_post_change_state\": \"Active\", \"u_impact_level\": \"3\", \"u_verified_restored\": \"false\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/cdf8495ee92843103e4839baa50711d2\", \"value\": \"cdf8495ee92843103e4839baa50711d2\"}}, {\"u_ci_name\": \"WEB-PROD-01\", \"u_pre_change_state\": \"Online - Running Windows Server 2019, OS build 17763.5696, unpatched for CVE-2024-38124 and CVE-2024-43572\", \"u_backup_taken\": \"false\", \"u_environment\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 11:13:27\", \"sys_tags\": \"\", \"u_ci_owner\": \"Marcus Webb\", \"sys_id\": \"8ba7d816e92043103e4839baa50711cb\", \"u_expected_downtime\": \"15\", \"sys_updated_by\": \"admin\", \"u_ci_class\": \"Windows Server\", \"sys_created_on\": \"2026-05-01 11:13:27\", \"u_post_change_state\": \"Online - Running Windows Server 2019, OS build 17763.5820, fully patched with MS-2024-Oct cumulative update\", \"u_impact_level\": \"2\", \"u_verified_restored\": \"true\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_ci_name\": \"ERP-DB-PROD-01\", \"u_pre_change_state\": \"Online - Oracle Database 19.3.0.0, SAP ERP production schema active, approaching end of extended support December 2024\", \"u_backup_taken\": \"false\", \"u_environment\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 11:13:26\", \"sys_tags\": \"\", \"u_ci_owner\": \"Rajesh Iyer\", \"sys_id\": \"b6a7d816e92043103e4839baa50711c9\", \"u_expected_downtime\": \"240\", \"sys_updated_by\": \"admin\", \"u_ci_class\": \"Oracle Database Server\", \"sys_created_on\": \"2026-05-01 11:13:26\", \"u_post_change_state\": \"Pending - Target state: Oracle Database 19.21.0.0 with 18 interim patches applied and OJDBC drivers updated on all dependent application servers\", \"u_impact_level\": \"4\", \"u_verified_restored\": \"false\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}], \"u_chg_risk_assessment\": [{\"u_risk_category\": \"2\", \"sys_mod_count\": \"0\", \"u_likelihood\": \"2\", \"sys_updated_on\": \"2026-05-01 11:13:28\", \"sys_tags\": \"\", \"u_mitigation_plan\": \"1. Deploy patches in rolling batches of 3 servers to maintain service availability throughout the window.\\n2. Drain active sessions from each server via the load balancer before patching commences.\\n3. Monitor each server via Datadog health checks immediately after reboot; do not proceed to the next batch until all servers in the current batch pass health validation.\\n4. Rollback procedure (patch uninstall via wusa.exe) has been validated in staging on 2024-10-14 with a confirmed 38-minute rollback time.\\n5. Application team leads to be notified 2 hours before each batch per CAB condition.\\n6. Change Manager on standby throughout the maintenance window.\", \"sys_id\": \"17a71c16e92043103e4839baa50711a4\", \"u_security_impact\": \"true\", \"sys_updated_by\": \"admin\", \"u_residual_risk_notes\": \"Residual risk is low following implementation of the rolling batch strategy and pre-tested rollback. The primary residual risk is an unforeseen application compatibility issue with the October 2024 cumulative patch that was not detected in staging. This risk is accepted given the higher risk of leaving CVSS 9.8 and 8.8 vulnerabilities unpatched beyond the 30-day policy window.\", \"sys_created_on\": \"2026-05-01 11:13:28\", \"u_business_impact\": \"Partial service degradation possible if patching causes unexpected application failures on web servers in the DMZ. Rolling batch approach of 3 servers at a time limits maximum concurrent impact to 25% of the web tier. Estimated business impact of a full batch failure: up to 30 minutes of degraded web application performance for external users. Financial impact is low given the controlled maintenance window and off-peak timing (02:00-06:00 UTC).\", \"u_overall_risk_score\": \"42\", \"u_assessed_by\": \"Linda Zhao\", \"u_assessment_date\": \"2024-10-14 15:00:00\", \"sys_created_by\": \"admin\", \"u_compliance_impact\": \"true\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_risk_category\": \"3\", \"sys_mod_count\": \"0\", \"u_likelihood\": \"2\", \"sys_updated_on\": \"2026-05-01 11:13:29\", \"sys_tags\": \"\", \"u_mitigation_plan\": \"1. Execute a full RMAN backup with tag CHG1044-PRE-UPGRADE immediately before commencing the upgrade; this is a mandatory prerequisite gate.\\n2. Obtain SAP vendor written certification confirming Oracle 19.21 compatibility with SAP Kernel 7.93 before proceeding.\\n3. Complete a validated RMAN restore test on staging server ERP-DB-STG-01 and document results for CAB resubmission.\\n4. Apply the 18 interim patches in the sequence prescribed by Oracle Support Note 2698920.1.\\n5. Update OJDBC drivers on all dependent application servers in a pre-tested sequence.\\n6. Run SAP ERP database connectivity validation script post-upgrade before bringing the application online.\\n7. DBA Lead Rajesh Iyer and SAP Basis Administrator Fiona Clarke both on-site for the full upgrade window.\\n8. Rollback decision point established at T+2 hours; if upgrade is not at the expected milestone, rollback will be initiated automatically.\", \"sys_id\": \"2ba71c16e92043103e4839baa50711a6\", \"u_security_impact\": \"false\", \"sys_updated_by\": \"admin\", \"u_residual_risk_notes\": \"Residual risk remains elevated until two open items are resolved: (1) a successful RMAN restore test on the staging environment must be documented, and (2) SAP vendor compatibility certification for Oracle 19.21 with SAP Kernel 7.93 must be obtained. CAB has deferred approval of this change until both items are provided. Risk score may be revised downward to Medium once these items are confirmed and the rollback plan is fully validated.\", \"sys_created_on\": \"2026-05-01 11:13:29\", \"u_business_impact\": \"ERP-DB-PROD-01 hosts the SAP ERP production schema used by Finance, Procurement, and Supply Chain. A 4-hour planned outage is required during the upgrade window. If the upgrade fails and rollback is required, the estimated RMAN restore time is 120 minutes, extending total ERP unavailability to up to 6 hours. Financial impact of an unplanned extended outage includes delayed month-end financial processing, potential supplier payment failures, and SLA breaches with key customers. Remaining on Oracle 19.3 beyond December 2024 end-of-support creates compliance risk under the Oracle support contract and exposes 3 known data corruption vulnerabilities.\", \"u_overall_risk_score\": \"71\", \"u_assessed_by\": \"Rajesh Iyer\", \"u_assessment_date\": \"2024-10-21 11:00:00\", \"sys_created_by\": \"admin\", \"u_compliance_impact\": \"true\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_risk_category\": \"3\", \"sys_mod_count\": \"0\", \"u_likelihood\": \"3\", \"sys_updated_on\": \"2026-05-01 11:13:27\", \"sys_tags\": \"\", \"u_mitigation_plan\": \"1. Use out-of-band console access (OOB-MGMT-01, port 4) to ensure management connectivity is independent of the BGP routing state.\\n2. Back up the erroneous running configuration to flash before making any changes, preserving a recovery option.\\n3. Restore from the 2024-10-15 known-good snapshot which has been verified as a stable baseline.\\n4. Issue 'clear ip bgp * soft' to gracefully reset BGP sessions without disrupting other routing protocols.\\n5. Validate BGP session establishment with all 3 upstream ISP peers before declaring the change complete.\\n6. ISP NOC contact numbers pre-staged for immediate escalation if BGP sessions fail to re-establish.\\n7. Cisco TAC contract number pre-staged for hardware-level escalation.\\n8. IT Director Karen Sutton on standby for real-time authorisation decisions.\", \"sys_id\": \"cfa7d816e92043103e4839baa50711cd\", \"u_security_impact\": \"true\", \"sys_updated_by\": \"admin\", \"u_residual_risk_notes\": \"Residual risk is moderate. The change was executed successfully with BGP routing restored within 15 minutes. However, the root cause of the erroneous configuration push has not yet been fully investigated. Until the RCA is completed and preventive controls are implemented, there is a residual risk of recurrence. Network team has been directed by CAB to review and enforce change control procedures for all BGP configuration modifications.\", \"sys_created_on\": \"2026-05-01 11:13:27\", \"u_business_impact\": \"CORE-SW-01 is the primary BGP gateway for all external routing. Failure of the revert procedure could extend the existing outage affecting Finance, HR, and Customer Support departments. Estimated revenue impact of continued outage: $12,000 per hour. A failed rollback could also trigger failover to the DR site, adding complexity and potential data inconsistency risk. Regulatory exposure exists as Finance systems processing payment transactions are offline during the outage.\", \"u_overall_risk_score\": \"58\", \"u_assessed_by\": \"James Okafor\", \"u_assessment_date\": \"2024-10-17 14:50:00\", \"sys_created_by\": \"admin\", \"u_compliance_impact\": \"true\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}], \"u_chg_schedule_window\": [{\"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 11:13:29\", \"u_window_start\": \"2024-10-19 02:00:00\", \"sys_tags\": \"\", \"u_conflict_details\": \"\", \"u_notification_sent\": \"true\", \"u_approved_by\": \"David Harrington\", \"u_window_end\": \"2024-10-19 06:00:00\", \"u_window_type\": \"1\", \"sys_id\": \"6fa71c16e92043103e4839baa50711a8\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 11:13:29\", \"u_conflict_detected\": \"false\", \"u_timezone\": \"UTC\", \"u_blackout_period\": \"false\", \"u_window_name\": \"Prod Web Tier - Monthly Patch Window - Oct 2024\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 11:13:30\", \"u_window_start\": \"2024-10-17 15:00:00\", \"sys_tags\": \"\", \"u_conflict_details\": \"\", \"u_notification_sent\": \"true\", \"u_approved_by\": \"Karen Sutton\", \"u_window_end\": \"2024-10-17 15:30:00\", \"u_window_type\": \"2\", \"sys_id\": \"bba71c16e92043103e4839baa50711ab\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 11:13:30\", \"u_conflict_detected\": \"false\", \"u_timezone\": \"UTC\", \"u_blackout_period\": \"false\", \"u_window_name\": \"Emergency - BGP Revert CORE-SW-01 - 17 Oct 2024\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 11:13:30\", \"u_window_start\": \"2024-11-02 22:00:00\", \"sys_tags\": \"\", \"u_conflict_details\": \"Conflict identified with a pre-scheduled DR failover test (DR-TEST-2024-NOV-02) booked by the Infrastructure team for the same overnight window (22:00-03:00 UTC on 02-03 Nov 2024). Both activities involve ERP-DB-PROD-01 and the DR replica ERP-DB-DR-01. The DR failover test must be rescheduled or the upgrade window must be moved to avoid simultaneous impact on production and DR database tiers. Change Manager has been notified; resolution pending CAB resubmission.\", \"u_notification_sent\": \"false\", \"u_approved_by\": \"\", \"u_window_end\": \"2024-11-03 03:00:00\", \"u_window_type\": \"1\", \"sys_id\": \"bfa71c16e92043103e4839baa50711ad\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 11:13:30\", \"u_conflict_detected\": \"true\", \"u_timezone\": \"UTC\", \"u_blackout_period\": \"false\", \"u_window_name\": \"ERP DB Upgrade Window - Oracle 19.21 - 02 Nov 2024\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}], \"u_chg_post_impl_review\": [{\"u_follow_up_notes\": \"PIR record pre-staged pending implementation of CHG0001044. Review cannot be completed until the Oracle 19.3 to 19.21 upgrade on ERP-DB-PROD-01 has been executed. Change is currently in Draft state awaiting CAB resubmission with the outstanding RMAN restore test results and SAP vendor compatibility certification. Expected implementation date is the night of 02 Nov 2024 subject to CAB approval at the 30 Oct 2024 review. Reviewer assigned as Rajesh Iyer (DBA Lead); senior sign-off will be required from the IT Director or CTO given the critical risk level of this change.\", \"sys_mod_count\": \"0\", \"u_outcome\": \"1\", \"sys_updated_on\": \"2026-05-01 11:13:35\", \"u_senior_signoff_date\": \"\", \"sys_tags\": \"\", \"u_follow_up_required\": \"false\", \"u_objectives_met\": \"false\", \"sys_id\": \"05b75c16e92043103e4839baa507117c\", \"u_senior_signoff_name\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 11:13:35\", \"u_issues_encountered\": \"\", \"u_reviewer_name\": \"Rajesh Iyer\", \"sys_created_by\": \"admin\", \"u_review_date\": \"\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}, \"u_lessons_learned\": \"\"}, {\"u_follow_up_notes\": \"Two follow-up actions are required and being tracked:\\n1. Root Cause Analysis (RCA) for the erroneous BGP configuration push must be submitted to the CAB by James Okafor no later than 24 Oct 2024, as mandated by the retrospective CAB review conditions.\\n2. Network team to review and implement enhanced change control procedures for all BGP configuration modifications on production network devices, including mandatory peer review and dual-approval, by 31 Oct 2024. Marcus Webb (Infrastructure Lead) is the owner of this action item.\", \"sys_mod_count\": \"0\", \"u_outcome\": \"2\", \"sys_updated_on\": \"2026-05-01 11:13:34\", \"u_senior_signoff_date\": \"2024-10-18 11:45:00\", \"sys_tags\": \"\", \"u_follow_up_required\": \"true\", \"u_objectives_met\": \"true\", \"sys_id\": \"30b75c16e92043103e4839baa507117a\", \"u_senior_signoff_name\": \"Richard Calloway\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 11:13:34\", \"u_issues_encountered\": \"The BGP configuration revert was completed successfully within 15 minutes as planned; however, the total outage duration was 46 minutes from the time of the erroneous configuration push (14:32 UTC) to full service restoration (15:18 UTC). The 31-minute gap between the erroneous push and the start of the emergency change was attributed to the time required to diagnose the root cause, invoke the emergency change process, and obtain verbal authorisation from the IT Director. Finance department reported 2 failed payment transaction batches during the outage window that required manual reprocessing the following morning. No data loss occurred.\", \"u_reviewer_name\": \"James Okafor\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2024-10-18 10:00:00\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}, \"u_lessons_learned\": \"1. The emergency change authorisation process should include a pre-defined escalation path with direct contact numbers for the IT Director and CTO to reduce authorisation lead time during active outages.\\n2. BGP configuration changes must be subject to a peer review and dual-approval process before being pushed to production network devices; the erroneous push that triggered this outage was made by a single engineer without a second reviewer.\\n3. Automated configuration drift detection tooling (e.g., RANCID or Oxidized) should be evaluated to provide immediate alerting when production network device configurations deviate from the approved baseline.\\n4. The out-of-band console access via OOB-MGMT-01 was critical in enabling rapid response; ensure OOB access is maintained and tested quarterly for all Tier-1 network devices.\\n5. ISP NOC contact numbers should be maintained in a readily accessible runbook rather than only in the rollback plan document.\"}, {\"u_follow_up_notes\": \"\", \"sys_mod_count\": \"0\", \"u_outcome\": \"2\", \"sys_updated_on\": \"2026-05-01 11:13:32\", \"u_senior_signoff_date\": \"2024-10-19 09:15:00\", \"sys_tags\": \"\", \"u_follow_up_required\": \"false\", \"u_objectives_met\": \"true\", \"sys_id\": \"c0b75c16e92043103e4839baa5071177\", \"u_senior_signoff_name\": \"Marcus Webb\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 11:13:32\", \"u_issues_encountered\": \"No significant issues encountered during the patching window. A minor delay of approximately 7 minutes occurred during Batch 3 when WEB-PROD-07 took longer than expected to complete its post-reboot service health checks due to a slow-starting IIS application pool. The issue self-resolved without intervention and did not require rollback. All four batches completed within the allocated 4-hour maintenance window.\", \"u_reviewer_name\": \"Derek Fontaine\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2024-10-19 08:30:00\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}, \"u_lessons_learned\": \"1. The 2-hour advance notification requirement imposed by CAB was well-received by application team leads and should be adopted as a standard practice for all future web tier patching changes.\\n2. The Datadog health check dashboard proved highly effective for real-time validation of server health post-reboot; consider formalising its use as a mandatory validation step in the standard patching runbook.\\n3. IIS application pool warm-up time should be factored into the estimated duration per server in future patch cycles - recommend adding 5 minutes per server to the batch duration estimate.\\n4. WSUS deployment group targeting worked flawlessly; no servers received patches outside the intended scope.\"}], \"u_chg_notification\": [{\"u_subject\": \"RESOLVED - Emergency Change CHG0001043: BGP Routing Restored on CORE-SW-01\", \"sys_mod_count\": \"0\", \"u_message_body\": \"Dear Karen,\\n\\nThis notification confirms that emergency change CHG0001043 - 'Emergency BGP Route Restoration - Core Network Switch CORE-SW-01' has been successfully completed.\\n\\nImplementation Summary:\\n- Change executed by: James Okafor\\n- Implementation start: 17 Oct 2024 15:03 UTC\\n- Implementation end: 17 Oct 2024 15:18 UTC\\n- Total implementation duration: 15 minutes\\n\\nOutcome: BGP peer configuration on CORE-SW-01 has been successfully reverted to the 2024-10-15 known-good snapshot. All 3 upstream ISP BGP sessions have been re-established and prefix advertisement lists validated. Connectivity confirmed for Finance, HR, and Customer Support VLANs.\\n\\nTotal outage duration (from erroneous config push to full restoration): 46 minutes.\\n\\nAction Required: As per emergency change policy, senior approver sign-off must be provided by the CTO (Richard Calloway) within 48 hours of closure - deadline: 19 Oct 2024 15:18 UTC.\\n\\nA retrospective CAB review has been scheduled for 17 Oct 2024 17:00 UTC.\\n\\nRegards,\\nIT Change Management System\", \"sys_updated_on\": \"2026-05-01 11:13:36\", \"sys_tags\": \"\", \"u_recipient_email\": \"karen.sutton@company.com\", \"u_sent_at\": \"2024-10-17 15:22:00\", \"sys_id\": \"59b75c16e92043103e4839baa507117e\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_notification_type\": \"4\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 11:13:36\", \"u_acknowledged_at\": \"2024-10-17 15:35:00\", \"u_recipient_name\": \"Karen Sutton\", \"u_acknowledged\": \"true\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_subject\": \"Approval Required - CHG0001044: Oracle Database Upgrade 19.3 to 19.21 - ERP Production DB Server\", \"sys_mod_count\": \"0\", \"u_message_body\": \"Dear Rajesh,\\n\\nYour approval is required for change request CHG0001044 - 'Oracle Database Upgrade 19.3 to 19.21 - ERP Production DB Server' submitted by Priya Nambiar.\\n\\nChange Details:\\nChange Type: Normal\\nRisk Level: High\\nRisk Score: 71.0\\nPlanned Window: 02 Nov 2024 22:00 - 03 Nov 2024 03:00 UTC\\nAffected CI: ERP-DB-PROD-01 (Oracle Database Server, Production)\\nEstimated Downtime: 240 minutes\\n\\nBusiness Justification: Oracle 19.3 reaches end of extended support in December 2024. Remaining on an unsupported version exposes the organisation to unpatched security vulnerabilities and voids the Oracle support contract. Upgrade to 19.21 resolves 47 known bugs including 3 data corruption risks.\\n\\nApproval Due Date: 28 Oct 2024 17:00 UTC\\n\\nPlease log in to the ITSM portal to review the full change record, risk assessment, and rollback plan before approving or rejecting.\\n\\nNote: CAB review of this change was deferred on 23 Oct 2024 pending (1) documented RMAN restore test results from staging and (2) SAP vendor compatibility certification for Oracle 19.21 with SAP Kernel 7.93. Your approval should be withheld until both items are confirmed.\\n\\nRegards,\\nIT Change Management System\", \"sys_updated_on\": \"2026-05-01 11:13:38\", \"sys_tags\": \"\", \"u_recipient_email\": \"rajesh.iyer@company.com\", \"u_sent_at\": \"2024-10-21 12:15:00\", \"sys_id\": \"75b7dc16e92043103e4839baa507115c\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"1\", \"u_notification_type\": \"2\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 11:13:38\", \"u_acknowledged_at\": \"\", \"u_recipient_name\": \"Rajesh Iyer\", \"u_acknowledged\": \"false\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}, {\"u_subject\": \"Change Request Submitted for CAB Review - CHG0001042: Monthly OS Security Patch Deployment - Production Web Tier\", \"sys_mod_count\": \"0\", \"u_message_body\": \"Dear David,\\n\\nChange request CHG0001042 - 'Monthly OS Security Patch Deployment - Production Web Tier' has been submitted by Sarah Mitchell and is now ready for CAB review.\\n\\nChange Type: Standard\\nRisk Level: Medium\\nPlanned Window: 19 Oct 2024 02:00 - 06:00 UTC\\nAffected CIs: 12 Production Web Servers (WEB-PROD-01 through WEB-PROD-12)\\n\\nThe change addresses critical vulnerabilities CVE-2024-38124 (CVSS 9.8) and CVE-2024-43572 (CVSS 8.8) identified in the October 2024 Microsoft Patch Tuesday release. Patching within 30 days is required to maintain PCI-DSS compliance.\\n\\nPlease review the change record and schedule a CAB session at your earliest convenience. The rollback procedure has been validated in staging by Derek Fontaine on 14 Oct 2024.\\n\\nRegards,\\nIT Change Management System\", \"sys_updated_on\": \"2026-05-01 11:13:37\", \"sys_tags\": \"\", \"u_recipient_email\": \"david.harrington@company.com\", \"u_sent_at\": \"2024-10-14 16:05:00\", \"sys_id\": \"e5b75c16e92043103e4839baa5071181\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_notification_type\": \"1\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 11:13:37\", \"u_acknowledged_at\": \"2024-10-14 16:42:00\", \"u_recipient_name\": \"David Harrington\", \"u_acknowledged\": \"true\", \"sys_created_by\": \"admin\", \"u_change_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_chg_request/7797501ae9ec03103e4839baa507110e\", \"value\": \"7797501ae9ec03103e4839baa507110e\"}}]}", "schema": "{\"u_chg_request\": {\"u_number\": {\"type\": \"str\"}, \"u_title\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Under Review\", \"Approved\", \"Scheduled\"]}, \"u_change_type\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Normal\", \"Emergency\"]}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_risk_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_planned_start\": {\"type\": \"str\"}, \"u_planned_end\": {\"type\": \"str\"}, \"u_business_justification\": {\"type\": \"str\"}, \"u_cab_required\": {\"type\": \"bool\"}, \"u_closure_notes\": {\"type\": \"str\"}, \"u_requested_by\": {\"type\": \"str\"}}, \"u_chg_cab_review\": {\"u_change_request\": {\"FK\": \"u_chg_request\"}, \"u_review_date\": {\"type\": \"str\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Deferred\"]}, \"u_decision_notes\": {\"type\": \"str\"}, \"u_chair_name\": {\"type\": \"str\"}, \"u_attendees\": {\"type\": \"str\"}, \"u_risk_score\": {\"type\": \"int\"}, \"u_conditions_imposed\": {\"type\": \"str\"}, \"u_next_review_date\": {\"type\": \"str\"}, \"u_bypass_reason\": {\"type\": \"str\"}, \"u_meeting_minutes\": {\"type\": \"str\"}}, \"u_chg_approval\": {\"u_change_request\": {\"FK\": \"u_chg_request\"}, \"u_approver_name\": {\"type\": \"str\"}, \"u_approver_role\": {\"type\": \"str\"}, \"u_approval_state\": {\"type\": \"str\", \"enum\": [\"Requested\", \"Approved\", \"Rejected\", \"Not Required\"]}, \"u_approval_date\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_is_senior_approver\": {\"type\": \"bool\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_delegation_note\": {\"type\": \"str\"}, \"u_approval_sequence\": {\"type\": \"int\"}}, \"u_chg_impl_task\": {\"u_change_request\": {\"FK\": \"u_chg_request\"}, \"u_task_title\": {\"type\": \"str\"}, \"u_task_description\": {\"type\": \"str\"}, \"u_assigned_technician\": {\"type\": \"str\"}, \"u_task_state\": {\"type\": \"str\", \"enum\": [\"Pending\", \"In Progress\", \"Completed\", \"Failed\", \"Skipped\"]}, \"u_sequence_order\": {\"type\": \"int\"}, \"u_estimated_duration\": {\"type\": \"int\"}, \"u_actual_start\": {\"type\": \"str\"}, \"u_actual_end\": {\"type\": \"str\"}, \"u_completion_notes\": {\"type\": \"str\"}, \"u_mandatory\": {\"type\": \"bool\"}}, \"u_chg_rollback_plan\": {\"u_change_request\": {\"FK\": \"u_chg_request\"}, \"u_rollback_procedure\": {\"type\": \"str\"}, \"u_rollback_owner\": {\"type\": \"str\"}, \"u_estimated_rollback_time\": {\"type\": \"int\"}, \"u_rollback_state\": {\"type\": \"str\", \"enum\": [\"Not Triggered\", \"In Progress\", \"Completed\", \"Failed\"]}, \"u_triggered_at\": {\"type\": \"str\"}, \"u_completed_at\": {\"type\": \"str\"}, \"u_rollback_success\": {\"type\": \"bool\"}, \"u_rollback_notes\": {\"type\": \"str\"}, \"u_approved_by\": {\"type\": \"str\"}, \"u_requires_downtime\": {\"type\": \"bool\"}}, \"u_chg_affected_ci\": {\"u_change_request\": {\"FK\": \"u_chg_request\"}, \"u_ci_name\": {\"type\": \"str\"}, \"u_ci_class\": {\"type\": \"str\"}, \"u_impact_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_environment\": {\"type\": \"str\", \"enum\": [\"Production\", \"Staging\", \"Development\", \"DR\"]}, \"u_expected_downtime\": {\"type\": \"int\"}, \"u_ci_owner\": {\"type\": \"str\"}, \"u_pre_change_state\": {\"type\": \"str\"}, \"u_post_change_state\": {\"type\": \"str\"}, \"u_verified_restored\": {\"type\": \"bool\"}, \"u_backup_taken\": {\"type\": \"bool\"}}, \"u_chg_risk_assessment\": {\"u_change_request\": {\"FK\": \"u_chg_request\"}, \"u_overall_risk_score\": {\"type\": \"decimal\"}, \"u_risk_category\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_likelihood\": {\"type\": \"str\", \"enum\": [\"Unlikely\", \"Possible\", \"Likely\", \"Almost Certain\"]}, \"u_business_impact\": {\"type\": \"str\"}, \"u_mitigation_plan\": {\"type\": \"str\"}, \"u_assessed_by\": {\"type\": \"str\"}, \"u_assessment_date\": {\"type\": \"str\"}, \"u_security_impact\": {\"type\": \"bool\"}, \"u_compliance_impact\": {\"type\": \"bool\"}, \"u_residual_risk_notes\": {\"type\": \"str\"}}, \"u_chg_schedule_window\": {\"u_change_request\": {\"FK\": \"u_chg_request\"}, \"u_window_name\": {\"type\": \"str\"}, \"u_window_start\": {\"type\": \"str\"}, \"u_window_end\": {\"type\": \"str\"}, \"u_window_type\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Emergency\", \"Freeze\"]}, \"u_approved_by\": {\"type\": \"str\"}, \"u_blackout_period\": {\"type\": \"bool\"}, \"u_timezone\": {\"type\": \"str\"}, \"u_conflict_detected\": {\"type\": \"bool\"}, \"u_conflict_details\": {\"type\": \"str\"}, \"u_notification_sent\": {\"type\": \"bool\"}}, \"u_chg_post_impl_review\": {\"u_change_request\": {\"FK\": \"u_chg_request\"}, \"u_review_date\": {\"type\": \"str\"}, \"u_outcome\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Successful\", \"Partially Successful\", \"Failed\"]}, \"u_objectives_met\": {\"type\": \"bool\"}, \"u_issues_encountered\": {\"type\": \"str\"}, \"u_lessons_learned\": {\"type\": \"str\"}, \"u_reviewer_name\": {\"type\": \"str\"}, \"u_senior_signoff_name\": {\"type\": \"str\"}, \"u_senior_signoff_date\": {\"type\": \"str\"}, \"u_follow_up_required\": {\"type\": \"bool\"}, \"u_follow_up_notes\": {\"type\": \"str\"}}, \"u_chg_notification\": {\"u_change_request\": {\"FK\": \"u_chg_request\"}, \"u_notification_type\": {\"type\": \"str\", \"enum\": [\"Submission\", \"Approval Request\", \"Scheduled\", \"Completion\", \"Rollback\"]}, \"u_recipient_name\": {\"type\": \"str\"}, \"u_recipient_email\": {\"type\": \"str\"}, \"u_sent_at\": {\"type\": \"str\"}, \"u_subject\": {\"type\": \"str\"}, \"u_message_body\": {\"type\": \"str\"}, \"u_delivery_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Sent\", \"Failed\", \"Bounced\"]}, \"u_acknowledged\": {\"type\": \"bool\"}, \"u_acknowledged_at\": {\"type\": \"str\"}, \"u_retry_count\": {\"type\": \"int\"}}}", "business_rules": [{"name": "after_chg_approved_setup_cab_tasks", "fires_on_table": "u_chg_request", "filter_condition": "u_stateCHANGESTO4", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a CAB Review record for the newly approved change\n var grCab = new GlideRecord('u_chg_cab_review');\n grCab.initialize();\n grCab.setValue('u_change_request', current.getUniqueValue());\n _ewmLog('u_chg_cab_review', 'u_change_request', '', current.getUniqueValue(), '');\n grCab.setValue('u_decision', '2');\n _ewmLog('u_chg_cab_review', 'u_decision', '', '2', '');\n grCab.setValue('u_decision_notes', 'Auto-approved upon state transition to Approved');\n _ewmLog('u_chg_cab_review', 'u_decision_notes', '', 'Auto-approved upon state transition to Approved', '');\n grCab.setValue('u_chair_name', 'CAB Auto System');\n _ewmLog('u_chg_cab_review', 'u_chair_name', '', 'CAB Auto System', '');\n grCab.setValue('u_risk_score', 25);\n _ewmLog('u_chg_cab_review', 'u_risk_score', '', '25', '');\n try {\n var cabResult = grCab.insert();\n if (!cabResult) { _ewmLog('','','','', 'GR insert failed: ' + grCab.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert a Change Notification record informing stakeholders of approval\n var grNotif = new GlideRecord('u_chg_notification');\n grNotif.initialize();\n grNotif.setValue('u_change_request', current.getUniqueValue());\n _ewmLog('u_chg_notification', 'u_change_request', '', current.getUniqueValue(), '');\n grNotif.setValue('u_notification_type', '2');\n _ewmLog('u_chg_notification', 'u_notification_type', '', '2', '');\n grNotif.setValue('u_recipient_name', current.getValue('u_requested_by') || 'Unknown');\n _ewmLog('u_chg_notification', 'u_recipient_name', '', current.getValue('u_requested_by') || 'Unknown', '');\n grNotif.setValue('u_subject', 'Change ' + current.getValue('u_number') + ' has been approved');\n _ewmLog('u_chg_notification', 'u_subject', '', 'Change ' + current.getValue('u_number') + ' has been approved', '');\n grNotif.setValue('u_delivery_status', '1');\n _ewmLog('u_chg_notification', 'u_delivery_status', '', '1', '');\n try {\n var notifResult = grNotif.insert();\n if (!notifResult) { _ewmLog('','','','', 'GR insert failed: ' + grNotif.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 3. Update all linked affected CIs to flag backup_taken = true\n var grCi = new GlideRecord('u_chg_affected_ci');\n grCi.addQuery('u_change_request', current.getUniqueValue());\n grCi.query();\n while (grCi.next()) {\n var oldBackup = grCi.getValue('u_backup_taken');\n grCi.setValue('u_backup_taken', 'true');\n _ewmLog('u_chg_affected_ci', 'u_backup_taken', oldBackup, grCi.getValue('u_backup_taken'), '');\n try {\n var ciResult = grCi.update();\n if (!ciResult) { _ewmLog('','','','', 'GR update failed: ' + grCi.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 4. Update all linked implementation tasks to In Progress state\n var grTask = new GlideRecord('u_chg_impl_task');\n grTask.addQuery('u_change_request', current.getUniqueValue());\n grTask.query();\n while (grTask.next()) {\n var oldState = grTask.getValue('u_task_state');\n grTask.setValue('u_task_state', '2');\n _ewmLog('u_chg_impl_task', 'u_task_state', oldState, grTask.getValue('u_task_state'), '');\n try {\n var taskResult = grTask.update();\n if (!taskResult) { _ewmLog('','','','', 'GR update failed: ' + grTask.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 5. Update rollback plan to set approved_by to the requester\n var grRb = new GlideRecord('u_chg_rollback_plan');\n grRb.addQuery('u_change_request', current.getUniqueValue());\n grRb.query();\n while (grRb.next()) {\n var oldApprover = grRb.getValue('u_approved_by');\n grRb.setValue('u_approved_by', 'CAB Auto System');\n _ewmLog('u_chg_rollback_plan', 'u_approved_by', oldApprover, grRb.getValue('u_approved_by'), '');\n try {\n var rbResult = grRb.update();\n if (!rbResult) { _ewmLog('','','','', 'GR update failed: ' + grRb.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}, {"name": "emergency_chg_auto_classify_on_update", "fires_on_table": "u_chg_request", "filter_condition": "u_stateCHANGESTO4^u_change_type=3", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // --- After-update on u_chg_request: auto-classify emergency changes upon approval ---\n\n // 1. Insert a preliminary risk assessment for the emergency change\n var gr = new GlideRecord('u_chg_risk_assessment');\n gr.initialize();\n gr.setValue('u_change_request', current.getUniqueValue());\n _ewmLog('u_chg_risk_assessment', 'u_change_request', '', current.getUniqueValue(), '');\n\n gr.setValue('u_risk_category', '3');\n _ewmLog('u_chg_risk_assessment', 'u_risk_category', '', '3', '');\n\n gr.setValue('u_likelihood', '3');\n _ewmLog('u_chg_risk_assessment', 'u_likelihood', '', '3', '');\n\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Insert a notification record for the emergency approval\n var grNotif = new GlideRecord('u_chg_notification');\n grNotif.initialize();\n grNotif.setValue('u_change_request', current.getUniqueValue());\n _ewmLog('u_chg_notification', 'u_change_request', '', current.getUniqueValue(), '');\n grNotif.setValue('u_notification_type', '4');\n _ewmLog('u_chg_notification', 'u_notification_type', '', '4', '');\n grNotif.setValue('u_recipient_name', 'Change Manager');\n _ewmLog('u_chg_notification', 'u_recipient_name', '', 'Change Manager', '');\n grNotif.setValue('u_subject', 'Emergency Change ' + current.getValue('u_number') + ' approved');\n _ewmLog('u_chg_notification', 'u_subject', '', 'Emergency Change ' + current.getValue('u_number') + ' approved', '');\n grNotif.setValue('u_delivery_status', '1');\n _ewmLog('u_chg_notification', 'u_delivery_status', '', '1', '');\n try {\n var nResult = grNotif.insert();\n if (!nResult) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + grNotif.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "chg_approved_setup_window_tasks", "fires_on_table": "u_chg_request", "filter_condition": "u_stateCHANGESTO4", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a schedule window for this change request\n var sw = new GlideRecord('u_chg_schedule_window');\n sw.initialize();\n sw.setValue('u_change_request', current.getUniqueValue());\n _ewmLog('u_chg_schedule_window', 'u_change_request', '', current.getUniqueValue(), '');\n\n var windowName = 'MW-' + current.getValue('u_number');\n sw.setValue('u_window_name', windowName);\n _ewmLog('u_chg_schedule_window', 'u_window_name', '', windowName, '');\n\n var plannedStart = current.getValue('u_planned_start') || new GlideDateTime().getDisplayValue();\n sw.setValue('u_window_start', plannedStart);\n _ewmLog('u_chg_schedule_window', 'u_window_start', '', plannedStart, '');\n\n var plannedEnd = current.getValue('u_planned_end') || new GlideDateTime().getDisplayValue();\n sw.setValue('u_window_end', plannedEnd);\n _ewmLog('u_chg_schedule_window', 'u_window_end', '', plannedEnd, '');\n\n sw.setValue('u_window_type', '1');\n _ewmLog('u_chg_schedule_window', 'u_window_type', '', '1', '');\n\n sw.setValue('u_approved_by', 'CAB Chair');\n _ewmLog('u_chg_schedule_window', 'u_approved_by', '', 'CAB Chair', '');\n\n sw.setValue('u_blackout_period', 'false');\n _ewmLog('u_chg_schedule_window', 'u_blackout_period', '', 'false', '');\n\n sw.setValue('u_timezone', 'UTC');\n _ewmLog('u_chg_schedule_window', 'u_timezone', '', 'UTC', '');\n\n sw.setValue('u_conflict_detected', 'false');\n _ewmLog('u_chg_schedule_window', 'u_conflict_detected', '', 'false', '');\n\n sw.setValue('u_notification_sent', 'false');\n _ewmLog('u_chg_schedule_window', 'u_notification_sent', '', 'false', '');\n\n try {\n var swResult = sw.insert();\n if (!swResult) {\n _ewmLog('', '', '', '', 'GR insert failed on u_chg_schedule_window: ' + sw.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Update all linked implementation tasks to In Progress\n var taskGr = new GlideRecord('u_chg_impl_task');\n taskGr.addQuery('u_change_request', current.getUniqueValue());\n taskGr.query();\n while (taskGr.next()) {\n var oldState = taskGr.getValue('u_task_state');\n taskGr.setValue('u_task_state', '2');\n _ewmLog('u_chg_impl_task', 'u_task_state', oldState, '2', '');\n\n var oldStart = taskGr.getValue('u_actual_start');\n var nowDt = new GlideDateTime().getDisplayValue();\n taskGr.setValue('u_actual_start', nowDt);\n _ewmLog('u_chg_impl_task', 'u_actual_start', oldStart, nowDt, '');\n\n try {\n var tResult = taskGr.update();\n if (!tResult) {\n _ewmLog('', '', '', '', 'GR update failed on u_chg_impl_task: ' + taskGr.getLastErrorMessage());\n }\n } catch (ex) {\n _ewmLog('', '', '', '', ex.message || String(ex));\n }\n }\n\n})(current, previous);"}, {"name": "approved_high_risk_create_review_appr", "fires_on_table": "u_chg_request", "filter_condition": "u_stateCHANGESTO4^u_risk_level=3", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a Post-Implementation Review record (Pending) for this high-risk approved change\n var pir = new GlideRecord('u_chg_post_impl_review');\n pir.initialize();\n pir.setValue('u_change_request', current.getUniqueValue());\n _ewmLog('u_chg_post_impl_review', 'u_change_request', '', current.getUniqueValue(), '');\n pir.setValue('u_outcome', '1');\n _ewmLog('u_chg_post_impl_review', 'u_outcome', '', '1', '');\n pir.setValue('u_follow_up_required', 'true');\n _ewmLog('u_chg_post_impl_review', 'u_follow_up_required', '', 'true', '');\n try {\n var pirResult = pir.insert();\n if (!pirResult) { _ewmLog('','','','', 'GR insert failed: ' + pir.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert a Change Approval record requesting senior approver sign-off\n var appr = new GlideRecord('u_chg_approval');\n appr.initialize();\n appr.setValue('u_change_request', current.getUniqueValue());\n _ewmLog('u_chg_approval', 'u_change_request', '', current.getUniqueValue(), '');\n appr.setValue('u_approval_state', '1');\n _ewmLog('u_chg_approval', 'u_approval_state', '', '1', '');\n try {\n var apprResult = appr.insert();\n if (!apprResult) { _ewmLog('','','','', 'GR insert failed: ' + appr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "approved_high_risk_trigger_rollback_and_notify", "fires_on_table": "u_chg_request", "filter_condition": "u_stateCHANGESTO4^u_risk_level=3", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // When a high-risk change request moves to Approved (state=4),\n // update its rollback plan to In Progress, update affected CIs backup flag,\n // update implementation tasks to In Progress, and send a notification.\n\n // 1. Update rollback plan state to In Progress\n var grRollback = new GlideRecord('u_chg_rollback_plan');\n grRollback.addQuery('u_change_request', current.getUniqueValue());\n grRollback.query();\n while (grRollback.next()) {\n var oldState = grRollback.getValue('u_rollback_state');\n grRollback.setValue('u_rollback_state', '2');\n _ewmLog('u_chg_rollback_plan', 'u_rollback_state', oldState, grRollback.getValue('u_rollback_state'), '');\n var oldApproved = grRollback.getValue('u_approved_by');\n grRollback.setValue('u_approved_by', 'CAB Chair');\n _ewmLog('u_chg_rollback_plan', 'u_approved_by', oldApproved, grRollback.getValue('u_approved_by'), '');\n try {\n var r1 = grRollback.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grRollback.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update affected CIs - set backup_taken to true\n var grCI = new GlideRecord('u_chg_affected_ci');\n grCI.addQuery('u_change_request', current.getUniqueValue());\n grCI.query();\n while (grCI.next()) {\n var oldBackup = grCI.getValue('u_backup_taken');\n grCI.setValue('u_backup_taken', 'true');\n _ewmLog('u_chg_affected_ci', 'u_backup_taken', oldBackup, grCI.getValue('u_backup_taken'), '');\n try {\n var r2 = grCI.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grCI.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 3. Update implementation tasks to In Progress\n var grTask = new GlideRecord('u_chg_impl_task');\n grTask.addQuery('u_change_request', current.getUniqueValue());\n grTask.addQuery('u_task_state', '1');\n grTask.query();\n while (grTask.next()) {\n var oldTaskState = grTask.getValue('u_task_state');\n grTask.setValue('u_task_state', '2');\n _ewmLog('u_chg_impl_task', 'u_task_state', oldTaskState, grTask.getValue('u_task_state'), '');\n try {\n var r3 = grTask.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed: ' + grTask.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 4. Insert a notification\n var grNotif = new GlideRecord('u_chg_notification');\n grNotif.initialize();\n grNotif.setValue('u_change_request', current.getUniqueValue());\n _ewmLog('u_chg_notification', 'u_change_request', '', current.getUniqueValue(), '');\n grNotif.setValue('u_notification_type', '3');\n _ewmLog('u_chg_notification', 'u_notification_type', '', '3', '');\n grNotif.setValue('u_recipient_name', 'Change Manager');\n _ewmLog('u_chg_notification', 'u_recipient_name', '', 'Change Manager', '');\n grNotif.setValue('u_delivery_status', '1');\n _ewmLog('u_chg_notification', 'u_delivery_status', '', '1', '');\n try {\n var r4 = grNotif.insert();\n if (!r4) { _ewmLog('','','','', 'GR insert failed: ' + grNotif.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "22e64a2d806807103e487b245ac977c4", "u_br_name": "chg_approved_setup_window_tasks", "u_table_name": "u_chg_schedule_window", "u_field_name": "u_window_name", "u_old_value": "", "u_new_value": "MW-CHG0019001", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "22e64a2d806807103e487b245ac977c5", "u_br_name": "chg_approved_setup_window_tasks", "u_table_name": "u_chg_schedule_window", "u_field_name": "u_notification_sent", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "26e64a2d806807103e487b245ac977c1", "u_br_name": "emergency_chg_auto_classify_on_update", "u_table_name": "u_chg_risk_assessment", "u_field_name": "u_risk_category", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "26e64a2d806807103e487b245ac977c4", "u_br_name": "chg_approved_setup_window_tasks", "u_table_name": "u_chg_schedule_window", "u_field_name": "u_window_end", "u_old_value": "", "u_new_value": "2025-08-01 06:00:00", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "2ae64a2d806807103e487b245ac977c4", "u_br_name": "chg_approved_setup_window_tasks", "u_table_name": "u_chg_schedule_window", "u_field_name": "u_approved_by", "u_old_value": "", "u_new_value": "CAB Chair", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "2ae64a2d806807103e487b245ac977c6", "u_br_name": "approved_high_risk_create_review_appr", "u_table_name": "u_chg_post_impl_review", "u_field_name": "u_change_request", "u_old_value": "", "u_new_value": "dee64a2d806807103e487b245ac97778", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "2ee64a2d806807103e487b245ac977c4", "u_br_name": "chg_approved_setup_window_tasks", "u_table_name": "u_chg_schedule_window", "u_field_name": "u_timezone", "u_old_value": "", "u_new_value": "UTC", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "2ee64a2d806807103e487b245ac977c6", "u_br_name": "approved_high_risk_create_review_appr", "u_table_name": "u_chg_post_impl_review", "u_field_name": "u_follow_up_required", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "2ee64a2d806807103e487b245ac977c7", "u_br_name": "approved_high_risk_create_review_appr", "u_table_name": "u_chg_approval", "u_field_name": "u_change_request", "u_old_value": "", "u_new_value": "dee64a2d806807103e487b245ac97778", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "66e64a2d806807103e487b245ac977bf", "u_br_name": "after_chg_approved_setup_cab_tasks", "u_table_name": "u_chg_notification", "u_field_name": "u_notification_type", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "66e64a2d806807103e487b245ac977c9", "u_br_name": "approved_high_risk_trigger_rollback_and_", "u_table_name": "u_chg_notification", "u_field_name": "u_notification_type", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "6ae64a2d806807103e487b245ac9777f", "u_br_name": "after_chg_approved_setup_cab_tasks", "u_table_name": "u_chg_cab_review", "u_field_name": "u_decision", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "6ae64a2d806807103e487b245ac977bf", "u_br_name": "after_chg_approved_setup_cab_tasks", "u_table_name": "u_chg_notification", "u_field_name": "u_subject", "u_old_value": "", "u_new_value": "Change CHG0019001 has been approved", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "6ae64a2d806807103e487b245ac977c2", "u_br_name": "emergency_chg_auto_classify_on_update", "u_table_name": "u_chg_notification", "u_field_name": "u_notification_type", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "6ae64a2d806807103e487b245ac977c9", "u_br_name": "approved_high_risk_trigger_rollback_and_", "u_table_name": "u_chg_notification", "u_field_name": "u_delivery_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "6ee64a2d806807103e487b245ac9777f", "u_br_name": "after_chg_approved_setup_cab_tasks", "u_table_name": "u_chg_cab_review", "u_field_name": "u_chair_name", "u_old_value": "", "u_new_value": "CAB Auto System", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "6ee64a2d806807103e487b245ac977c2", "u_br_name": "emergency_chg_auto_classify_on_update", "u_table_name": "u_chg_notification", "u_field_name": "u_subject", "u_old_value": "", "u_new_value": "Emergency Change CHG0019001 approved", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "a2e64a2d806807103e487b245ac977c1", "u_br_name": "emergency_chg_auto_classify_on_update", "u_table_name": "u_chg_risk_assessment", "u_field_name": "u_change_request", "u_old_value": "", "u_new_value": "dee64a2d806807103e487b245ac97778", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "a2e64a2d806807103e487b245ac977c4", "u_br_name": "chg_approved_setup_window_tasks", "u_table_name": "u_chg_schedule_window", "u_field_name": "u_window_start", "u_old_value": "", "u_new_value": "2025-08-01 02:00:00", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "a6e64a2d806807103e487b245ac977c1", "u_br_name": "emergency_chg_auto_classify_on_update", "u_table_name": "u_chg_risk_assessment", "u_field_name": "u_likelihood", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "a6e64a2d806807103e487b245ac977c4", "u_br_name": "chg_approved_setup_window_tasks", "u_table_name": "u_chg_schedule_window", "u_field_name": "u_window_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "aae64a2d806807103e487b245ac977c4", "u_br_name": "chg_approved_setup_window_tasks", "u_table_name": "u_chg_schedule_window", "u_field_name": "u_blackout_period", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "aae64a2d806807103e487b245ac977c6", "u_br_name": "approved_high_risk_create_review_appr", "u_table_name": "u_chg_post_impl_review", "u_field_name": "u_outcome", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "aee64a2d806807103e487b245ac977c3", "u_br_name": "chg_approved_setup_window_tasks", "u_table_name": "u_chg_schedule_window", "u_field_name": "u_change_request", "u_old_value": "", "u_new_value": "dee64a2d806807103e487b245ac97778", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "aee64a2d806807103e487b245ac977c4", "u_br_name": "chg_approved_setup_window_tasks", "u_table_name": "u_chg_schedule_window", "u_field_name": "u_conflict_detected", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "aee64a2d806807103e487b245ac977c7", "u_br_name": "approved_high_risk_create_review_appr", "u_table_name": "u_chg_approval", "u_field_name": "u_approval_state", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "e2e64a2d806807103e487b245ac9777f", "u_br_name": "after_chg_approved_setup_cab_tasks", "u_table_name": "u_chg_cab_review", "u_field_name": "u_change_request", "u_old_value": "", "u_new_value": "dee64a2d806807103e487b245ac97778", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "e2e64a2d806807103e487b245ac977bf", "u_br_name": "after_chg_approved_setup_cab_tasks", "u_table_name": "u_chg_notification", "u_field_name": "u_change_request", "u_old_value": "", "u_new_value": "dee64a2d806807103e487b245ac97778", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "e2e64a2d806807103e487b245ac977c9", "u_br_name": "approved_high_risk_trigger_rollback_and_", "u_table_name": "u_chg_notification", "u_field_name": "u_change_request", "u_old_value": "", "u_new_value": "dee64a2d806807103e487b245ac97778", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "e6e64a2d806807103e487b245ac977bf", "u_br_name": "after_chg_approved_setup_cab_tasks", "u_table_name": "u_chg_notification", "u_field_name": "u_recipient_name", "u_old_value": "", "u_new_value": "Jane Doe", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "e6e64a2d806807103e487b245ac977c2", "u_br_name": "emergency_chg_auto_classify_on_update", "u_table_name": "u_chg_notification", "u_field_name": "u_change_request", "u_old_value": "", "u_new_value": "dee64a2d806807103e487b245ac97778", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "e6e64a2d806807103e487b245ac977c9", "u_br_name": "approved_high_risk_trigger_rollback_and_", "u_table_name": "u_chg_notification", "u_field_name": "u_recipient_name", "u_old_value": "", "u_new_value": "Change Manager", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "eae64a2d806807103e487b245ac9777f", "u_br_name": "after_chg_approved_setup_cab_tasks", "u_table_name": "u_chg_cab_review", "u_field_name": "u_decision_notes", "u_old_value": "", "u_new_value": "Auto-approved upon state transition to Approved", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "eae64a2d806807103e487b245ac977bf", "u_br_name": "after_chg_approved_setup_cab_tasks", "u_table_name": "u_chg_notification", "u_field_name": "u_delivery_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "eae64a2d806807103e487b245ac977c2", "u_br_name": "emergency_chg_auto_classify_on_update", "u_table_name": "u_chg_notification", "u_field_name": "u_recipient_name", "u_old_value": "", "u_new_value": "Change Manager", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "eee64a2d806807103e487b245ac9777f", "u_br_name": "after_chg_approved_setup_cab_tasks", "u_table_name": "u_chg_cab_review", "u_field_name": "u_risk_score", "u_old_value": "", "u_new_value": "25", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}, {"sys_id": "eee64a2d806807103e487b245ac977c2", "u_br_name": "emergency_chg_auto_classify_on_update", "u_table_name": "u_chg_notification", "u_field_name": "u_delivery_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:24:01"}], "audits": [{"tablename": "u_chg_rollback_plan", "fieldname": "u_rollback_success", "oldvalue": "", "newvalue": "0", "documentkey": "cae64a2d806807103e487b245ac97775"}, {"tablename": "u_chg_rollback_plan", "fieldname": "u_requires_downtime", "oldvalue": "", "newvalue": "1", "documentkey": "cae64a2d806807103e487b245ac97775"}, {"tablename": "u_chg_rollback_plan", "fieldname": "u_change_request", "oldvalue": "", "newvalue": "35e64a2d806807103e487b245ac97746", "documentkey": "cae64a2d806807103e487b245ac97775"}, {"tablename": "u_chg_request", "fieldname": "u_state", "oldvalue": "", "newvalue": 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The instance must support high-throughput write operations and long-term data retention.\", \"u_requested_date\": \"2024-10-15 11:00:00\", \"u_requested_storage_gb\": \"1024\", \"u_resource_type\": \"4\", \"u_target_provision_date\": \"2024-11-01\", \"u_cost_center\": \"\", \"u_estimated_monthly_cost\": \"1250\", \"u_requested_cpu_cores\": \"16\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"CRP0001001\", \"u_cloud_environment\": \"\", \"u_state\": \"3\", \"sys_mod_count\": \"0\", \"u_requires_secondary_approval\": \"true\", \"sys_updated_on\": \"2026-05-01 07:02:14\", \"sys_tags\": \"\", \"u_requested_memory_gb\": \"256\", \"sys_id\": \"4b2e17cae92403103e4839baa50711de\", \"sys_updated_by\": \"admin\", \"u_short_description\": \"High-performance compute cluster for ML model training workloads\", \"sys_created_on\": \"2026-05-01 07:02:14\", \"u_justification\": \"The data science team requires a dedicated compute cluster to train large-scale machine learning models for the Q3 product recommendation engine. Current shared resources are insufficient and causing pipeline delays.\", \"u_requested_date\": \"2024-10-14 09:15:00\", \"u_requested_storage_gb\": \"500\", \"u_resource_type\": \"1\", \"u_target_provision_date\": \"2024-10-21\", \"u_cost_center\": \"\", \"u_estimated_monthly_cost\": \"4800\", \"u_requested_cpu_cores\": \"64\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"RR0010042\", \"u_cloud_environment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_cloud_environment/da9909dee92843103e4839baa50711ff\", \"value\": \"da9909dee92843103e4839baa50711ff\"}, \"u_state\": \"1\", \"sys_mod_count\": \"0\", \"u_requires_secondary_approval\": \"false\", \"sys_updated_on\": \"2026-05-01 14:51:37\", \"sys_tags\": \"\", \"u_requested_memory_gb\": \"32\", \"sys_id\": \"f69949dee92843103e4839baa50711b5\", \"sys_updated_by\": \"admin\", \"u_short_description\": \"Provision compute cluster for ML training pipeline\", \"sys_created_on\": \"2026-05-01 14:51:37\", \"u_justification\": \"Required for quarterly ML model retraining workload\", \"u_requested_date\": \"\", \"u_requested_storage_gb\": \"500\", \"u_resource_type\": \"1\", \"u_target_provision_date\": \"2025-02-15\", \"u_cost_center\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_cost_center/d29909dee92843103e4839baa50711fd\", \"value\": \"d29909dee92843103e4839baa50711fd\"}, \"u_estimated_monthly_cost\": \"0\", \"u_requested_cpu_cores\": \"8\", \"sys_created_by\": \"admin\"}], \"u_crp_cloud_environment\": [{\"u_name\": \"GCP Analytics - US Central\", \"u_notes\": \"GCP project used for big data analytics and reporting pipelines. 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\"sys_tags\": \"\", \"u_quota_active\": \"true\", \"sys_id\": \"eb2e57cae92403103e4839baa5071164\", \"u_used_cpu_cores\": \"32\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:02:16\", \"u_max_memory_gb\": \"384\", \"u_max_storage_gb\": \"6144\", \"u_used_storage_gb\": \"2048\", \"u_cost_center\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_cost_center/662e17cae92403103e4839baa50711d7\", \"value\": \"662e17cae92403103e4839baa50711d7\"}, \"sys_created_by\": \"admin\", \"u_quota_period\": \"2\"}], \"u_crp_provisioned_resource\": [{\"u_resource_id\": \"i-0a1b2c3d4e5f67890\", \"u_allocated_memory_gb\": \"256\", \"u_resource_name\": \"eng-dsp-ml-cluster-prod-01\", \"u_audit_hold\": \"true\", \"u_decommission_date\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:02:19\", \"sys_tags\": \"\", \"u_allocated_storage_gb\": \"500\", \"u_monthly_cost\": \"4750\", \"sys_id\": \"103e57cae92403103e4839baa50711eb\", \"u_resource_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_resource_request/1f2e17cae92403103e4839baa50711e0\", \"value\": \"1f2e17cae92403103e4839baa50711e0\"}, \"sys_updated_by\": \"admin\", \"u_tags\": \"env:production,team:data-science,project:recommendation-engine,cost-center:ENG-DSP-001\", \"sys_created_on\": \"2026-05-01 07:02:19\", \"u_provision_date\": \"2024-09-05 08:30:00\", \"u_allocated_cpu_cores\": \"64\", \"u_status\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_resource_id\": \"i-0f9e8d7c6b5a43210\", \"u_allocated_memory_gb\": \"64\", \"u_resource_name\": \"eng-dsp-batch-worker-prod-02\", \"u_audit_hold\": \"false\", \"u_decommission_date\": \"2024-10-16 17:00:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:02:20\", \"sys_tags\": \"\", \"u_allocated_storage_gb\": \"200\", \"u_monthly_cost\": \"980\", \"sys_id\": \"603e57cae92403103e4839baa50711f1\", \"u_resource_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_resource_request/1f2e17cae92403103e4839baa50711e0\", \"value\": \"1f2e17cae92403103e4839baa50711e0\"}, \"sys_updated_by\": \"admin\", \"u_tags\": \"env:production,team:platform,project:batch-processing-legacy,cost-center:ENG-DSP-001,status:pending-decommission\", \"sys_created_on\": \"2026-05-01 07:02:20\", \"u_provision_date\": \"2024-07-12 10:00:00\", \"u_allocated_cpu_cores\": \"16\", \"u_status\": \"4\", \"sys_created_by\": \"admin\"}, {\"u_resource_id\": \"disk-ops-backup-westeu-7842\", \"u_allocated_memory_gb\": \"0\", \"u_resource_name\": \"ops-inf-backup-storage-westeu-01\", \"u_audit_hold\": \"false\", \"u_decommission_date\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:02:19\", \"sys_tags\": \"\", \"u_allocated_storage_gb\": \"2048\", \"u_monthly_cost\": \"405\", \"sys_id\": \"ac3e57cae92403103e4839baa50711ed\", \"u_resource_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_resource_request/1f2e17cae92403103e4839baa50711e0\", \"value\": \"1f2e17cae92403103e4839baa50711e0\"}, \"sys_updated_by\": \"admin\", \"u_tags\": \"env:dev-test,team:operations,purpose:backup-retention,cost-center:OPS-INF-002,compliance:financial-logs\", \"sys_created_on\": \"2026-05-01 07:02:19\", \"u_provision_date\": \"2024-10-19 14:00:00\", \"u_allocated_cpu_cores\": \"0\", \"u_status\": \"2\", \"sys_created_by\": \"admin\"}], \"u_crp_approval_record\": [{\"u_override_reason\": \"\", \"u_due_date\": \"2024-10-18\", \"sys_mod_count\": \"0\", \"u_decision\": \"1\", \"u_sequence_order\": \"2\", \"u_approval_type\": \"2\", \"sys_updated_on\": \"2026-05-01 07:02:22\", \"sys_tags\": \"\", \"sys_id\": \"413e97cae92403103e4839baa5071143\", \"u_decision_date\": \"\", \"u_resource_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_resource_request/1f2e17cae92403103e4839baa50711e0\", \"value\": \"1f2e17cae92403103e4839baa50711e0\"}, \"sys_updated_by\": \"admin\", \"u_comments\": \"\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 07:02:22\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"\"}, {\"u_override_reason\": \"\", \"u_due_date\": \"2024-10-14\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"u_sequence_order\": \"1\", \"u_approval_type\": \"1\", \"sys_updated_on\": \"2026-05-01 07:02:22\", \"sys_tags\": \"\", \"sys_id\": \"4d3e97cae92403103e4839baa5071140\", \"u_decision_date\": \"2024-10-11 10:20:00\", \"u_resource_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_resource_request/1f2e17cae92403103e4839baa50711e0\", \"value\": \"1f2e17cae92403103e4839baa50711e0\"}, \"sys_updated_by\": \"admin\", \"u_comments\": \"Approved. Storage expansion is necessary to meet the updated 90-day compliance retention requirement for financial transaction logs. Cost is within budget and quota headroom is sufficient.\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 07:02:22\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"\"}, {\"u_override_reason\": \"\", \"u_due_date\": \"2024-10-17\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"u_sequence_order\": \"1\", \"u_approval_type\": \"1\", \"sys_updated_on\": \"2026-05-01 07:02:21\", \"sys_tags\": \"\", \"sys_id\": \"743e57cae92403103e4839baa50711f3\", \"u_decision_date\": \"2024-10-15 11:45:00\", \"u_resource_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_resource_request/1f2e17cae92403103e4839baa50711e0\", \"value\": \"1f2e17cae92403103e4839baa50711e0\"}, \"sys_updated_by\": \"admin\", \"u_comments\": \"Reviewed and approved the compute cluster request. Resource sizing is justified given the Q3 ML pipeline requirements. Forwarding to secondary approver for final sign-off due to cost threshold.\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 07:02:21\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"\"}], \"u_crp_provisioning_workflow\": [{\"u_error_message\": \"\", \"u_total_steps\": \"6\", \"u_completed_steps\": \"6\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:02:23\", \"u_workflow_log\": \"[2024-10-19 13:00:00] Workflow initiated for request CRP0001002.\\n[2024-10-19 13:05:00] Step 1/6: Pre-flight quota validation passed. Sufficient storage quota available in Azure Dev/Test - West Europe.\\n[2024-10-19 13:12:00] Step 2/6: Resource configuration template generated. Disk type: Premium SSD, Size: 2048 GB.\\n[2024-10-19 13:22:00] Step 3/6: Azure API call submitted for disk provisioning in westeurope region. Resource ID: disk-ops-backup-westeu-7842.\\n[2024-10-19 13:45:00] Step 4/6: Disk provisioning confirmed by Azure. Status: Attached.\\n[2024-10-19 13:52:00] Step 5/6: Resource tags applied: env:dev-test, team:operations, purpose:backup-retention, cost-center:OPS-INF-002.\\n[2024-10-19 14:00:00] Step 6/6: Provisioned resource record created and quota utilization updated. Workflow completed successfully.\", \"sys_tags\": \"\", \"u_completed_on\": \"2024-10-19 14:00:00\", \"u_started_on\": \"2024-10-19 13:00:00\", \"sys_id\": \"953e97cae92403103e4839baa5071145\", \"u_resource_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_resource_request/1f2e17cae92403103e4839baa50711e0\", \"value\": \"1f2e17cae92403103e4839baa50711e0\"}, \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"sys_created_on\": \"2026-05-01 07:02:23\", \"u_current_step\": \"Completed\", \"sys_created_by\": \"admin\", \"u_workflow_status\": \"3\"}, {\"u_error_message\": \"AWS API Error: InsufficientInstanceCapacity - There is no Spot capacity available that matches your request in us-east-1b. Retried 2 times. Manual intervention required to select an alternate availability zone or instance type.\", \"u_total_steps\": \"8\", \"u_completed_steps\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:02:23\", \"u_workflow_log\": \"[2024-10-12 15:30:00] Workflow initiated for request CRP0001003.\\n[2024-10-12 15:33:00] Step 1/8: Pre-flight quota validation passed.\\n[2024-10-12 15:40:00] Step 2/8: IAM role and security group configuration verified.\\n[2024-10-12 15:48:00] Step 3/8: EC2 launch template generated. Instance type: r5.4xlarge, EBS: 1024 GB gp3.\\n[2024-10-12 15:55:00] Step 4/8: AWS API call submitted for EC2 launch in us-east-1b. ERROR: InsufficientInstanceCapacity.\\n[2024-10-12 15:58:00] Retry 1/2: Re-submitting EC2 launch request in us-east-1b. ERROR: InsufficientInstanceCapacity.\\n[2024-10-12 16:02:00] Retry 2/2: Re-submitting EC2 launch request in us-east-1b. ERROR: InsufficientInstanceCapacity.\\n[2024-10-12 16:05:00] Workflow marked as FAILED after 2 retries. Alert sent to platform team for manual resolution. Quota utilization not updated.\", \"sys_tags\": \"\", \"u_completed_on\": \"2024-10-12 16:05:00\", \"u_started_on\": \"2024-10-12 15:30:00\", \"sys_id\": \"d13e97cae92403103e4839baa5071148\", \"u_resource_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_resource_request/1f2e17cae92403103e4839baa50711e0\", \"value\": \"1f2e17cae92403103e4839baa50711e0\"}, \"sys_updated_by\": \"admin\", \"u_retry_count\": \"2\", \"sys_created_on\": \"2026-05-01 07:02:23\", \"u_current_step\": \"EC2 instance launch failed - InsufficientInstanceCapacity\", \"sys_created_by\": \"admin\", \"u_workflow_status\": \"4\"}, {\"u_error_message\": \"\", \"u_total_steps\": \"8\", \"u_completed_steps\": \"4\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:02:24\", \"u_workflow_log\": \"[2024-10-16 08:00:00] Workflow initiated for request CRP0001001 following secondary approval.\\n[2024-10-16 08:03:00] Step 1/8: Pre-flight quota validation passed. 128 CPU cores and 512 GB memory available in AWS Production - US East.\\n[2024-10-16 08:10:00] Step 2/8: IAM role and security group configuration verified for data-science workload profile.\\n[2024-10-16 08:25:00] Step 3/8: EC2 launch template generated. Instance type: p3.16xlarge x4, EBS: 500 GB gp3.\\n[2024-10-16 08:45:00] Step 4/8: AWS API call submitted for EC2 cluster launch in us-east-1. Awaiting instance state confirmation.\\n[2024-10-16 09:10:00] Step 5/8: In progress - Configuring EC2 instance cluster and applying placement groups for low-latency inter-node communication.\", \"sys_tags\": \"\", \"u_completed_on\": \"\", \"u_started_on\": \"2024-10-16 08:00:00\", \"sys_id\": \"e53e97cae92403103e4839baa507114a\", \"u_resource_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_resource_request/1f2e17cae92403103e4839baa50711e0\", \"value\": \"1f2e17cae92403103e4839baa50711e0\"}, \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"sys_created_on\": \"2026-05-01 07:02:24\", \"u_current_step\": \"Configuring EC2 instance cluster and applying placement groups\", \"sys_created_by\": \"admin\", \"u_workflow_status\": \"2\"}], \"u_crp_modification_request\": [{\"u_new_memory_gb\": \"512\", \"sys_mod_count\": \"0\", \"u_mod_status\": \"2\", \"sys_updated_on\": \"2026-05-01 07:02:26\", \"u_new_cpu_cores\": \"128\", \"sys_tags\": \"\", \"sys_id\": \"0a3e97cae92403103e4839baa50711bf\", \"sys_updated_by\": \"admin\", \"u_submitted_date\": \"2024-10-17 10:30:00\", \"sys_created_on\": \"2026-05-01 07:02:26\", \"u_justification\": \"The Q4 deep learning model training pipeline requires double the current CPU and memory capacity. Current 64-core / 256 GB configuration is causing training jobs to queue for 6+ hours. Upscaling to 128 cores and 512 GB will reduce training cycle time by approximately 60% and unblock the product release schedule.\", \"u_cost_delta\": \"4750\", \"u_new_storage_gb\": \"500\", \"u_provisioned_resource\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_provisioned_resource/603e57cae92403103e4839baa50711f1\", \"value\": \"603e57cae92403103e4839baa50711f1\"}, \"u_approved_date\": \"\", \"u_modification_type\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_new_memory_gb\": \"64\", \"sys_mod_count\": \"0\", \"u_mod_status\": \"1\", \"sys_updated_on\": \"2026-05-01 07:02:26\", \"u_new_cpu_cores\": \"16\", \"sys_tags\": \"\", \"sys_id\": \"ca3e97cae92403103e4839baa50711c1\", \"sys_updated_by\": \"admin\", \"u_submitted_date\": \"\", \"sys_created_on\": \"2026-05-01 07:02:26\", \"u_justification\": \"Three legacy batch processing jobs are still dependent on eng-dsp-batch-worker-prod-02 and have not yet been migrated to the new platform. A 30-day lease extension is needed to complete the migration, perform validation testing, and ensure zero-downtime cutover before the resource is decommissioned.\", \"u_cost_delta\": \"980\", \"u_new_storage_gb\": \"200\", \"u_provisioned_resource\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_provisioned_resource/603e57cae92403103e4839baa50711f1\", \"value\": \"603e57cae92403103e4839baa50711f1\"}, \"u_approved_date\": \"\", \"u_modification_type\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_new_memory_gb\": \"0\", \"sys_mod_count\": \"0\", \"u_mod_status\": \"5\", \"sys_updated_on\": \"2026-05-01 07:02:25\", \"u_new_cpu_cores\": \"0\", \"sys_tags\": \"\", \"sys_id\": \"f93e97cae92403103e4839baa50711bc\", \"sys_updated_by\": \"admin\", \"u_submitted_date\": \"2024-10-20 09:00:00\", \"sys_created_on\": \"2026-05-01 07:02:25\", \"u_justification\": \"Financial transaction log ingestion rate has increased by 35% following the October system migration. The originally provisioned 2048 GB storage volume is projected to reach capacity within 20 days. An additional 1024 GB is required to maintain the 90-day compliance retention window without interruption.\", \"u_cost_delta\": \"205\", \"u_new_storage_gb\": \"3072\", \"u_provisioned_resource\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_provisioned_resource/603e57cae92403103e4839baa50711f1\", \"value\": \"603e57cae92403103e4839baa50711f1\"}, \"u_approved_date\": \"2024-10-20 14:15:00\", \"u_modification_type\": \"4\", \"sys_created_by\": \"admin\"}], \"u_crp_compliance_audit\": [{\"u_remediation_notes\": \"Forensic analysis underway by the information security team. Data lineage investigation initiated to trace the origin of PII files on the volume. Legal and compliance teams engaged to assess regulatory notification requirements under applicable data protection laws. Resource must not be decommissioned or modified until investigation concludes and CISO provides written clearance. Estimated resolution date extended to 2024-11-15 pending legal review.\", \"sys_mod_count\": \"0\", \"u_audit_title\": \"Unencrypted Sensitive Data Handling Investigation - Batch Worker\", \"sys_updated_on\": \"2026-05-01 07:02:28\", \"u_findings_summary\": \"Decommission pre-check scan of eng-dsp-batch-worker-prod-02 detected unencrypted files on the EBS volume that match patterns associated with PII data fields (names, email addresses, internal employee IDs). The batch processing jobs previously run on this instance were not classified as handling sensitive data, indicating a potential data classification gap or unauthorized data usage. Audit escalated to the Chief Information Security Officer on 2024-10-12. Full forensic image of the EBS volume has been captured for investigation. Decommission is blocked pending determination of data origin, scope of exposure, and applicable regulatory notification obligations.\", \"sys_tags\": \"\", \"u_actual_end_date\": \"\", \"sys_id\": \"2e3e97cae92403103e4839baa50711c6\", \"sys_updated_by\": \"admin\", \"u_severity\": \"4\", \"sys_created_on\": \"2026-05-01 07:02:28\", \"u_start_date\": \"2024-10-08\", \"u_audit_status\": \"4\", \"u_provisioned_resource\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_provisioned_resource/603e57cae92403103e4839baa50711f1\", \"value\": \"603e57cae92403103e4839baa50711f1\"}, \"u_expected_end_date\": \"2024-10-22\", \"sys_created_by\": \"admin\", \"u_hold_active\": \"true\"}, {\"u_remediation_notes\": \"Retention policy updated from 30 days to 90 days on 2024-09-25 by the operations team. Storage volume capacity was subsequently expanded to accommodate the extended retention window. Compliance team verified the updated configuration on 2024-09-28 and closed the audit. No further action required. Preventive control added: automated policy drift detection alert configured for this storage resource.\", \"sys_mod_count\": \"0\", \"u_audit_title\": \"Q3 Financial Log Retention Controls Audit - Backup Storage\", \"sys_updated_on\": \"2026-05-01 07:02:29\", \"u_findings_summary\": \"Quarterly compliance review of financial transaction log retention controls for the Azure backup storage volume ops-inf-backup-storage-westeu-01. Audit confirmed that log retention was set to 30 days at the time of review, which did not meet the updated 90-day organizational requirement effective Q3 2024. No evidence of data loss or unauthorized access was found. Retention policy misconfiguration was identified as the root cause.\", \"sys_tags\": \"\", \"u_actual_end_date\": \"2024-09-28\", \"sys_id\": \"7e3ed7cae92403103e4839baa50711a8\", \"sys_updated_by\": \"admin\", \"u_severity\": \"2\", \"sys_created_on\": \"2026-05-01 07:02:29\", \"u_start_date\": \"2024-09-15\", \"u_audit_status\": \"3\", \"u_provisioned_resource\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_provisioned_resource/603e57cae92403103e4839baa50711f1\", \"value\": \"603e57cae92403103e4839baa50711f1\"}, \"u_expected_end_date\": \"2024-09-30\", \"sys_created_by\": \"admin\", \"u_hold_active\": \"false\"}, {\"u_remediation_notes\": \"Engineering team has been notified to preserve all CloudTrail logs and S3 access logs for the audit period. Data classification review of training datasets is in progress. If violations are confirmed, a remediation plan including data deletion and process controls will be required before the hold can be lifted.\", \"sys_mod_count\": \"0\", \"u_audit_title\": \"Data Residency Policy Compliance Review - ML Compute Cluster\", \"sys_updated_on\": \"2026-05-01 07:02:27\", \"u_findings_summary\": \"Internal security review identified that the ML compute cluster eng-dsp-ml-cluster-prod-01 may be processing data subject to EU data residency requirements while operating in the us-east-1 region. Audit is assessing whether any GDPR-regulated training datasets were transferred outside of approved geographic boundaries. Three potential policy violations have been identified and are under investigation. Resource must remain available for forensic log review until the audit concludes.\", \"sys_tags\": \"\", \"u_actual_end_date\": \"\", \"sys_id\": \"de3e97cae92403103e4839baa50711c3\", \"sys_updated_by\": \"admin\", \"u_severity\": \"3\", \"sys_created_on\": \"2026-05-01 07:02:27\", \"u_start_date\": \"2024-10-01\", \"u_audit_status\": \"2\", \"u_provisioned_resource\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_provisioned_resource/603e57cae92403103e4839baa50711f1\", \"value\": \"603e57cae92403103e4839baa50711f1\"}, \"u_expected_end_date\": \"2024-10-31\", \"sys_created_by\": \"admin\", \"u_hold_active\": \"true\"}], \"u_crp_cost_report\": [{\"u_notes\": \"September spend exceeded the monthly budget allocation of $19,000 by $880 primarily due to sustained ML training workloads running on the eng-dsp-ml-cluster-prod-01 instance. The legacy batch worker (eng-dsp-batch-worker-prod-02) also contributed $980 in compute costs and is pending decommission. Engineering management has been notified of the overage. Chargeback invoices issued to cost center ENG-DSP-001.\", \"u_report_period_end\": \"2024-09-30\", \"u_total_storage_cost\": \"1840\", \"u_grand_total_cost\": \"19880\", \"u_cloud_environment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_cloud_environment/962e17cae92403103e4839baa5071162\", \"value\": \"962e17cae92403103e4839baa5071162\"}, \"sys_mod_count\": \"0\", \"u_generated_on\": \"2024-10-03 06:00:00\", \"u_total_compute_cost\": \"17420\", \"sys_updated_on\": \"2026-05-01 07:02:17\", \"sys_tags\": \"\", \"u_total_network_cost\": \"620\", \"sys_id\": \"732e57cae92403103e4839baa5071167\", \"u_budget_variance\": \"-880\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:02:17\", \"u_report_status\": \"4\", \"u_cost_center\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_cost_center/662e17cae92403103e4839baa50711d7\", \"value\": \"662e17cae92403103e4839baa50711d7\"}, \"sys_created_by\": \"admin\", \"u_report_period_start\": \"2024-09-01\"}, {\"u_notes\": \"Q3 2024 cost report for the Research - Genomics & Bioinformatics cost center covering the GCP Analytics - US Central environment. Total spend of $11,425 is within the quarterly budget allocation of $15,000, leaving $3,575 in remaining headroom. Compute costs reflect ongoing genomics pipeline execution workloads. Note: GCP environment entered maintenance mode on 2024-10-15 and no new provisioning has been possible since. Report is pending manager review and approval before publication. Relevant to NIH grant reporting for Q3.\", \"u_report_period_end\": \"2024-09-30\", \"u_total_storage_cost\": \"2310\", \"u_grand_total_cost\": \"11425\", \"u_cloud_environment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_cloud_environment/962e17cae92403103e4839baa5071162\", \"value\": \"962e17cae92403103e4839baa5071162\"}, \"sys_mod_count\": \"0\", \"u_generated_on\": \"2024-10-04 07:00:00\", \"u_total_compute_cost\": \"8640\", \"sys_updated_on\": \"2026-05-01 07:02:18\", \"sys_tags\": \"\", \"u_total_network_cost\": \"475\", \"sys_id\": \"883e57cae92403103e4839baa50711e8\", \"u_budget_variance\": \"3575\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:02:18\", \"u_report_status\": \"1\", \"u_cost_center\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_cost_center/662e17cae92403103e4839baa50711d7\", \"value\": \"662e17cae92403103e4839baa50711d7\"}, \"sys_created_by\": \"admin\", \"u_report_period_start\": \"2024-07-01\"}, {\"u_notes\": \"September spend for the Operations - Infrastructure cost center came in under the monthly budget allocation of $6,000 by $1,645. Storage costs represent the dominant spend category reflecting the large backup retention volumes in the Azure westeurope region. Compute and network costs remain low as this environment is primarily used for storage and backup workloads. No anomalies detected. Chargeback invoice issued to OPS-INF-002.\", \"u_report_period_end\": \"2024-09-30\", \"u_total_storage_cost\": \"3850\", \"u_grand_total_cost\": \"4355\", \"u_cloud_environment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_cloud_environment/962e17cae92403103e4839baa5071162\", \"value\": \"962e17cae92403103e4839baa5071162\"}, \"sys_mod_count\": \"0\", \"u_generated_on\": \"2024-10-03 06:30:00\", \"u_total_compute_cost\": \"310\", \"sys_updated_on\": \"2026-05-01 07:02:18\", \"sys_tags\": \"\", \"u_total_network_cost\": \"195\", \"sys_id\": \"cc3e57cae92403103e4839baa5071169\", \"u_budget_variance\": \"1645\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:02:18\", \"u_report_status\": \"4\", \"u_cost_center\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_cost_center/662e17cae92403103e4839baa50711d7\", \"value\": \"662e17cae92403103e4839baa50711d7\"}, \"sys_created_by\": \"admin\", \"u_report_period_start\": \"2024-09-01\"}, {\"u_notes\": \"January draft cost report\", \"u_report_period_end\": \"2025-01-31\", \"u_total_storage_cost\": \"1200\", \"u_grand_total_cost\": \"10000\", \"u_cloud_environment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_cloud_environment/da9909dee92843103e4839baa50711ff\", \"value\": \"da9909dee92843103e4839baa50711ff\"}, \"sys_mod_count\": \"0\", \"u_generated_on\": \"2025-01-31 08:00:00\", \"u_total_compute_cost\": \"8500\", \"sys_updated_on\": \"2026-05-01 14:51:36\", \"sys_tags\": \"\", \"u_total_network_cost\": \"300\", \"sys_id\": \"ea9949dee92843103e4839baa5071104\", \"u_budget_variance\": \"110000\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:51:36\", \"u_report_status\": \"1\", \"u_cost_center\": {\"link\": \"https://instance.service-now.com/api/now/table/u_crp_cost_center/d29909dee92843103e4839baa50711fd\", \"value\": \"d29909dee92843103e4839baa50711fd\"}, \"sys_created_by\": \"admin\", \"u_report_period_start\": \"2025-01-01\"}]}", "schema": "{\"u_crp_resource_request\": {\"u_number\": {\"type\": \"str\"}, \"u_cost_center\": {\"FK\": \"u_crp_cost_center\"}, \"u_cloud_environment\": {\"FK\": \"u_crp_cloud_environment\"}, \"u_requested_by\": {\"FK\": \"sys_user\"}, \"u_short_description\": {\"type\": \"str\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Pending Approval\", \"Approved\", \"Rejected\"]}, \"u_resource_type\": {\"type\": \"str\", \"enum\": [\"Compute\", \"Storage\", \"Network\", \"Database\"]}, \"u_requested_cpu_cores\": {\"type\": \"int\"}, \"u_requested_memory_gb\": {\"type\": \"decimal\"}, \"u_requested_storage_gb\": {\"type\": \"decimal\"}, \"u_estimated_monthly_cost\": {\"type\": \"decimal\"}, \"u_requires_secondary_approval\": {\"type\": \"bool\"}, \"u_justification\": {\"type\": \"str\"}, \"u_requested_date\": {\"type\": \"str\"}, \"u_target_provision_date\": {\"type\": \"str\"}}, \"u_crp_cloud_environment\": {\"u_name\": {\"type\": \"str\"}, \"u_provider\": {\"type\": \"str\", \"enum\": [\"AWS\", \"Azure\", \"GCP\", \"On-Premise\"]}, \"u_region\": {\"type\": \"str\"}, \"u_availability_status\": {\"type\": \"str\", \"enum\": [\"Available\", \"Restricted\", \"Maintenance\", \"Decommissioned\"]}, \"u_account_id\": {\"type\": \"str\"}, \"u_max_concurrent_provisions\": {\"type\": \"int\"}, \"u_maintenance_window_start\": {\"type\": \"str\"}, \"u_maintenance_window_end\": {\"type\": \"str\"}, \"u_owner\": {\"FK\": \"sys_user\"}, \"u_compliance_tier\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Regulated\", \"High Security\"]}, \"u_notes\": {\"type\": \"str\"}}, \"u_crp_cost_center\": {\"u_name\": {\"type\": \"str\"}, \"u_code\": {\"type\": \"str\"}, \"u_manager\": {\"FK\": \"sys_user\"}, \"u_department\": {\"type\": \"str\"}, \"u_annual_budget\": {\"type\": \"decimal\"}, \"u_ytd_spend\": {\"type\": \"decimal\"}, \"u_active\": {\"type\": \"bool\"}, \"u_billing_contact_email\": {\"type\": \"str\"}, \"u_cost_center_type\": {\"type\": \"str\", \"enum\": [\"Engineering\", \"Operations\", \"Research\", \"Corporate\"]}, \"u_secondary_approver\": {\"FK\": \"sys_user\"}, \"u_large_request_threshold\": {\"type\": \"decimal\"}}, \"u_crp_resource_quota\": {\"u_cost_center\": {\"FK\": \"u_crp_cost_center\"}, \"u_cloud_environment\": {\"FK\": \"u_crp_cloud_environment\"}, \"u_quota_period\": {\"type\": \"str\", \"enum\": [\"Monthly\", \"Quarterly\", \"Annual\"]}, \"u_max_cpu_cores\": {\"type\": \"int\"}, \"u_used_cpu_cores\": {\"type\": \"int\"}, \"u_max_memory_gb\": {\"type\": \"decimal\"}, \"u_used_memory_gb\": {\"type\": \"decimal\"}, \"u_max_storage_gb\": {\"type\": \"decimal\"}, \"u_used_storage_gb\": {\"type\": \"decimal\"}, \"u_max_monthly_spend\": {\"type\": \"decimal\"}, \"u_quota_active\": {\"type\": \"bool\"}, \"u_effective_date\": {\"type\": \"str\"}}, \"u_crp_provisioned_resource\": {\"u_resource_request\": {\"FK\": \"u_crp_resource_request\"}, \"u_resource_id\": {\"type\": \"str\"}, \"u_resource_name\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Provisioning\", \"Active\", \"Modification In Progress\", \"Decommission Requested\", \"Decommissioned\"]}, \"u_allocated_cpu_cores\": {\"type\": \"int\"}, \"u_allocated_memory_gb\": {\"type\": \"decimal\"}, \"u_allocated_storage_gb\": {\"type\": \"decimal\"}, \"u_provision_date\": {\"type\": \"str\"}, \"u_decommission_date\": {\"type\": \"str\"}, \"u_audit_hold\": {\"type\": \"bool\"}, \"u_monthly_cost\": {\"type\": \"decimal\"}, \"u_tags\": {\"type\": \"str\"}}, \"u_crp_approval_record\": {\"u_resource_request\": {\"FK\": \"u_crp_resource_request\"}, \"u_approver\": {\"FK\": \"sys_user\"}, \"u_approval_type\": {\"type\": \"str\", \"enum\": [\"Primary\", \"Secondary\", \"Emergency Override\"]}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Deferred\"]}, \"u_decision_date\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_escalation_date\": {\"type\": \"str\"}, \"u_override_reason\": {\"type\": \"str\"}, \"u_sequence_order\": {\"type\": \"int\"}}, \"u_crp_provisioning_workflow\": {\"u_resource_request\": {\"FK\": \"u_crp_resource_request\"}, \"u_workflow_status\": {\"type\": \"str\", \"enum\": [\"Queued\", \"Running\", \"Completed\", \"Failed\", \"Cancelled\"]}, \"u_started_on\": {\"type\": \"str\"}, \"u_completed_on\": {\"type\": \"str\"}, \"u_current_step\": {\"type\": \"str\"}, \"u_total_steps\": {\"type\": \"int\"}, \"u_completed_steps\": {\"type\": \"int\"}, \"u_error_message\": {\"type\": \"str\"}, \"u_retry_count\": {\"type\": \"int\"}, \"u_triggered_by\": {\"FK\": \"sys_user\"}, \"u_workflow_log\": {\"type\": \"str\"}}, \"u_crp_modification_request\": {\"u_provisioned_resource\": {\"FK\": \"u_crp_provisioned_resource\"}, \"u_requested_by\": {\"FK\": \"sys_user\"}, \"u_modification_type\": {\"type\": \"str\", \"enum\": [\"Resize\", \"Extend Lease\", \"Reconfigure\", \"Add Storage\"]}, \"u_mod_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Pending Approval\", \"Approved\", \"Rejected\", \"Completed\"]}, \"u_new_cpu_cores\": {\"type\": \"int\"}, \"u_new_memory_gb\": {\"type\": \"decimal\"}, \"u_new_storage_gb\": {\"type\": \"decimal\"}, \"u_justification\": {\"type\": \"str\"}, \"u_submitted_date\": {\"type\": \"str\"}, \"u_approved_date\": {\"type\": \"str\"}, \"u_cost_delta\": {\"type\": \"decimal\"}}, \"u_crp_compliance_audit\": {\"u_provisioned_resource\": {\"FK\": \"u_crp_provisioned_resource\"}, \"u_audit_title\": {\"type\": \"str\"}, \"u_audit_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Closed\", \"Escalated\"]}, \"u_hold_active\": {\"type\": \"bool\"}, \"u_initiated_by\": {\"FK\": \"sys_user\"}, \"u_start_date\": {\"type\": \"str\"}, \"u_expected_end_date\": {\"type\": \"str\"}, \"u_actual_end_date\": {\"type\": \"str\"}, \"u_findings_summary\": {\"type\": \"str\"}, \"u_severity\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_remediation_notes\": {\"type\": \"str\"}}, \"u_crp_cost_report\": {\"u_cost_center\": {\"FK\": \"u_crp_cost_center\"}, \"u_cloud_environment\": {\"FK\": \"u_crp_cloud_environment\"}, \"u_report_period_start\": {\"type\": \"str\"}, \"u_report_period_end\": {\"type\": \"str\"}, \"u_total_compute_cost\": {\"type\": \"decimal\"}, \"u_total_storage_cost\": {\"type\": \"decimal\"}, \"u_total_network_cost\": {\"type\": \"decimal\"}, \"u_grand_total_cost\": {\"type\": \"decimal\"}, \"u_budget_variance\": {\"type\": \"decimal\"}, \"u_report_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Published\", \"Disputed\", \"Finalized\"]}, \"u_generated_on\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}}", "business_rules": [{"name": "compute_submit_auto_enrich", "fires_on_table": "u_crp_resource_request", "filter_condition": "u_stateCHANGESTO2^u_resource_type=1", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Calculate estimated monthly cost based on requested CPU and memory\n var cpuCores = parseInt(current.getValue('u_requested_cpu_cores')) || 0;\n var memoryGb = parseFloat(current.getValue('u_requested_memory_gb')) || 0;\n var storageGb = parseFloat(current.getValue('u_requested_storage_gb')) || 0;\n var estimatedCost = (cpuCores * 50) + (memoryGb * 10) + (storageGb * 0.5);\n\n // 2. Determine if secondary approval is required (cost >= 500)\n var needsSecondary = (estimatedCost >= 500) ? 'true' : 'false';\n\n // 3. Update the current resource request record via GlideRecord to enrich it\n var grReq = new GlideRecord('u_crp_resource_request');\n if (grReq.get(current.getUniqueValue())) {\n var oldCost = grReq.getValue('u_estimated_monthly_cost');\n grReq.setValue('u_estimated_monthly_cost', estimatedCost.toString());\n _ewmLog('u_crp_resource_request', 'u_estimated_monthly_cost', oldCost, grReq.getValue('u_estimated_monthly_cost'), '');\n\n var oldSecondary = grReq.getValue('u_requires_secondary_approval');\n grReq.setValue('u_requires_secondary_approval', needsSecondary);\n _ewmLog('u_crp_resource_request', 'u_requires_secondary_approval', oldSecondary, grReq.getValue('u_requires_secondary_approval'), '');\n\n var oldState = grReq.getValue('u_state');\n grReq.setValue('u_state', '3');\n _ewmLog('u_crp_resource_request', 'u_state', oldState, grReq.getValue('u_state'), '');\n\n var oldDate = grReq.getValue('u_requested_date');\n var nowStr = new GlideDateTime().getDisplayValue();\n grReq.setValue('u_requested_date', nowStr);\n _ewmLog('u_crp_resource_request', 'u_requested_date', oldDate, grReq.getValue('u_requested_date'), '');\n\n try {\n var r1 = grReq.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grReq.getLastErrorMessage()); }\n } catch(e1) { _ewmLog('','','','', e1.message || String(e1)); }\n }\n\n // 4. Write to u_crp_resource_quota to initiate the linear chain for slot_1\n var grQuota = new GlideRecord('u_crp_resource_quota');\n grQuota.addQuery('u_cost_center', current.getValue('u_cost_center'));\n grQuota.addQuery('u_cloud_environment', current.getValue('u_cloud_environment'));\n grQuota.query();\n if (grQuota.next()) {\n var oldActive = grQuota.getValue('u_quota_active');\n grQuota.setValue('u_quota_active', 'true');\n _ewmLog('u_crp_resource_quota', 'u_quota_active', oldActive, grQuota.getValue('u_quota_active'), '');\n\n var oldRequestRef = grQuota.getValue('u_last_request_ref');\n grQuota.setValue('u_last_request_ref', current.getUniqueValue());\n _ewmLog('u_crp_resource_quota', 'u_last_request_ref', oldRequestRef, grQuota.getValue('u_last_request_ref'), '');\n\n try {\n var r2 = grQuota.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grQuota.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n\n})(current, previous);"}, {"name": "pending_approval_prep_quota_cost", "fires_on_table": "u_crp_resource_quota", "filter_condition": "u_quota_activeCHANGESTOtrue", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update cost center: set active flag to true\n var ccRef = current.getValue('u_cost_center');\n if (ccRef) {\n var grCC = new GlideRecord('u_crp_cost_center');\n grCC.addQuery('sys_id', ccRef);\n grCC.query();\n if (grCC.next()) {\n var oldCCActive = grCC.getValue('u_active');\n grCC.setValue('u_active', 'true');\n _ewmLog('u_crp_cost_center', 'u_active', oldCCActive, grCC.getValue('u_active'), '');\n try {\n var r2 = grCC.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grCC.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n // 2. Insert approval record for primary approval using the last request reference\n var reqRef = current.getValue('u_last_request_ref');\n if (reqRef) {\n var grAppr = new GlideRecord('u_crp_approval_record');\n grAppr.initialize();\n grAppr.setValue('u_resource_request', reqRef);\n _ewmLog('u_crp_approval_record', 'u_resource_request', '', reqRef, '');\n grAppr.setValue('u_approval_type', '1');\n _ewmLog('u_crp_approval_record', 'u_approval_type', '', '1', '');\n grAppr.setValue('u_decision', '1');\n _ewmLog('u_crp_approval_record', 'u_decision', '', '1', '');\n grAppr.setValue('u_sequence_order', 1);\n _ewmLog('u_crp_approval_record', 'u_sequence_order', '', '1', '');\n try {\n var r3 = grAppr.insert();\n if (!r3) { _ewmLog('','','','', 'GR insert failed: ' + grAppr.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n\n // 3. Update the cloud environment availability to chain to slot_2\n var envRef = current.getValue('u_cloud_environment');\n if (envRef) {\n var grEnv = new GlideRecord('u_crp_cloud_environment');\n if (grEnv.get(envRef)) {\n var oldStatus = grEnv.getValue('u_availability_status');\n grEnv.setValue('u_availability_status', '1');\n _ewmLog('u_crp_cloud_environment', 'u_availability_status', oldStatus, grEnv.getValue('u_availability_status'), '');\n\n var oldNotes = grEnv.getValue('u_notes');\n var newNotes = 'Quota activated for cost center ' + (ccRef || 'unknown') + '. Used CPU: ' + current.getValue('u_used_cpu_cores') + ', Used Memory: ' + current.getValue('u_used_memory_gb') + ' GB, Used Storage: ' + current.getValue('u_used_storage_gb') + ' GB';\n grEnv.setValue('u_notes', newNotes);\n _ewmLog('u_crp_cloud_environment', 'u_notes', oldNotes, newNotes, '');\n\n var oldMaxProv = grEnv.getValue('u_max_concurrent_provisions');\n var maxCpu = parseInt(current.getValue('u_max_cpu_cores'), 10) || 0;\n var usedCpu = parseInt(current.getValue('u_used_cpu_cores'), 10) || 0;\n var remainingSlots = maxCpu - usedCpu;\n if (remainingSlots < 0) { remainingSlots = 0; }\n grEnv.setValue('u_max_concurrent_provisions', remainingSlots);\n _ewmLog('u_crp_cloud_environment', 'u_max_concurrent_provisions', oldMaxProv, grEnv.getValue('u_max_concurrent_provisions'), '');\n\n var oldTier = grEnv.getValue('u_compliance_tier');\n var maxSpend = parseFloat(current.getValue('u_max_monthly_spend')) || 0;\n var newTier = maxSpend > 50000 ? '3' : (maxSpend > 10000 ? '2' : '1');\n grEnv.setValue('u_compliance_tier', newTier);\n _ewmLog('u_crp_cloud_environment', 'u_compliance_tier', oldTier, grEnv.getValue('u_compliance_tier'), '');\n\n try {\n var r4 = grEnv.update();\n if (!r4) { _ewmLog('','','','', 'GR update failed: ' + grEnv.getLastErrorMessage()); }\n } catch(e4) { _ewmLog('','','','', e4.message || String(e4)); }\n }\n }\n\n})(current, previous);"}, {"name": "env_available_update_resources_report", "fires_on_table": "u_crp_cloud_environment", "filter_condition": "u_availability_statusCHANGESTO1", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update provisioned resources linked to requests targeting this environment\n var grProv = new GlideRecord('u_crp_provisioned_resource');\n grProv.addQuery('u_resource_request.u_cloud_environment', current.getUniqueValue());\n grProv.addQuery('u_status', '1');\n grProv.query();\n while (grProv.next()) {\n var oldStatus = grProv.getValue('u_status');\n grProv.setValue('u_status', '2');\n _ewmLog('u_crp_provisioned_resource', 'u_status', oldStatus, grProv.getValue('u_status'), '');\n\n var oldTags = grProv.getValue('u_tags');\n grProv.setValue('u_tags', 'env-available-verified');\n _ewmLog('u_crp_provisioned_resource', 'u_tags', oldTags, grProv.getValue('u_tags'), '');\n\n try {\n var r1 = grProv.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grProv.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update cost reports linked to this cloud environment\n var grCost = new GlideRecord('u_crp_cost_report');\n grCost.addQuery('u_cloud_environment', current.getUniqueValue());\n grCost.addQuery('u_report_status', '1');\n grCost.query();\n while (grCost.next()) {\n var oldReportStatus = grCost.getValue('u_report_status');\n grCost.setValue('u_report_status', '2');\n _ewmLog('u_crp_cost_report', 'u_report_status', oldReportStatus, grCost.getValue('u_report_status'), '');\n\n var oldNotes = grCost.getValue('u_notes');\n grCost.setValue('u_notes', 'Auto-published: environment returned to Available status');\n _ewmLog('u_crp_cost_report', 'u_notes', oldNotes, grCost.getValue('u_notes'), '');\n\n try {\n var r2 = grCost.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grCost.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n\n})(current, previous);"}, {"name": "set_active_resource_details", "fires_on_table": "u_crp_provisioned_resource", "filter_condition": "u_statusCHANGESTO2^u_audit_hold=false", "trigger_sequence": "before", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Set u_tags on current provisioned resource\n var oldTags = current.getValue('u_tags');\n current.setValue('u_tags', 'production-active');\n _ewmLog(current.getTableName(), 'u_tags', oldTags, current.getValue('u_tags'), '');\n\n // 2. Set u_resource_name on current provisioned resource\n var oldName = current.getValue('u_resource_name');\n current.setValue('u_resource_name', 'active-res-' + current.getValue('u_resource_id'));\n _ewmLog(current.getTableName(), 'u_resource_name', oldName, current.getValue('u_resource_name'), '');\n\n // 3. Set u_monthly_cost on current provisioned resource\n var oldCost = current.getValue('u_monthly_cost');\n var cpuCores = parseInt(current.getValue('u_allocated_cpu_cores'), 10) || 0;\n var memGb = parseFloat(current.getValue('u_allocated_memory_gb')) || 0;\n var storGb = parseFloat(current.getValue('u_allocated_storage_gb')) || 0;\n var calcCost = (cpuCores * 50) + (memGb * 10) + (storGb * 0.5);\n current.setValue('u_monthly_cost', calcCost.toString());\n _ewmLog(current.getTableName(), 'u_monthly_cost', oldCost, current.getValue('u_monthly_cost'), '');\n\n // 4. Update the cost center YTD spend via the resource request reference\n var reqSysId = current.getValue('u_resource_request');\n if (reqSysId) {\n var reqGr = new GlideRecord('u_crp_resource_request');\n if (reqGr.get(reqSysId)) {\n var ccSysId = reqGr.getValue('u_cost_center');\n if (ccSysId) {\n var ccGr = new GlideRecord('u_crp_cost_center');\n if (ccGr.get(ccSysId)) {\n var oldYtd = ccGr.getValue('u_ytd_spend');\n var newYtd = (parseFloat(oldYtd) || 0) + calcCost;\n ccGr.setValue('u_ytd_spend', newYtd.toString());\n _ewmLog('u_crp_cost_center', 'u_ytd_spend', oldYtd, ccGr.getValue('u_ytd_spend'), '');\n try {\n var r = ccGr.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + ccGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n }\n }\n\n})(current, previous);"}, {"name": "update_cost_reports_on_spend_change", "fires_on_table": "u_crp_cost_center", "filter_condition": "u_ytd_spendCHANGES", "trigger_sequence": "after", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n var costCenterSysId = current.getUniqueValue();\n var currentYtdSpend = parseFloat(current.getValue('u_ytd_spend')) || 0;\n var annualBudget = parseFloat(current.getValue('u_annual_budget')) || 0;\n var newVariance = annualBudget - currentYtdSpend;\n\n var gr = new GlideRecord('u_crp_cost_report');\n gr.addQuery('u_cost_center', costCenterSysId);\n gr.addQuery('u_report_status', '!=', '4');\n gr.query();\n while (gr.next()) {\n var oldVariance = gr.getValue('u_budget_variance');\n gr.setValue('u_budget_variance', newVariance);\n _ewmLog('u_crp_cost_report', 'u_budget_variance', oldVariance, gr.getValue('u_budget_variance'), '');\n\n var oldStatus = gr.getValue('u_report_status');\n gr.setValue('u_report_status', '3');\n _ewmLog('u_crp_cost_report', 'u_report_status', oldStatus, gr.getValue('u_report_status'), '');\n\n var oldNotes = gr.getValue('u_notes');\n gr.setValue('u_notes', 'Budget variance recalculated due to YTD spend update on cost center ' + current.getValue('u_code') + '. New YTD spend: ' + currentYtdSpend);\n _ewmLog('u_crp_cost_report', 'u_notes', oldNotes, gr.getValue('u_notes'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n})(current, previous);"}], "ewm_logs": [{"sys_id": "396e02ed80a807103e487b245ac97712", "u_br_name": "compute_submit_auto_enrich", "u_table_name": "u_crp_resource_quota", "u_field_name": "u_last_request_ref", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}, {"sys_id": "716e02ed80a807103e487b245ac97715", "u_br_name": "pending_approval_prep_quota_cost", "u_table_name": "u_crp_cloud_environment", "u_field_name": "u_notes", "u_old_value": "Production environment for US East region", "u_new_value": "Quota activated for cost center c96ecead80a807103e487b245ac977b1. Used CPU: 20, Used Memory: 64 GB, Used Storage: 2000 GB", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}, {"sys_id": "756e02ed80a807103e487b245ac97711", "u_br_name": "compute_submit_auto_enrich", "u_table_name": "u_crp_resource_request", "u_field_name": "u_state", "u_old_value": "2", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}, {"sys_id": "756e02ed80a807103e487b245ac97715", "u_br_name": "pending_approval_prep_quota_cost", "u_table_name": "u_crp_cloud_environment", "u_field_name": "u_compliance_tier", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}, {"sys_id": "7d6e02ed80a807103e487b245ac97716", "u_br_name": "env_available_update_resources_report", "u_table_name": "u_crp_cost_report", "u_field_name": "u_notes", "u_old_value": "January draft cost report", "u_new_value": "Auto-published: environment returned to Available status", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}, {"sys_id": "b56e02ed80a807103e487b245ac97712", "u_br_name": "compute_submit_auto_enrich", "u_table_name": "u_crp_resource_quota", "u_field_name": "u_quota_active", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}, {"sys_id": "b96e02ed80a807103e487b245ac97713", "u_br_name": "pending_approval_prep_quota_cost", "u_table_name": "u_crp_cost_center", "u_field_name": "u_active", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}, {"sys_id": "f16e02ed80a807103e487b245ac97711", "u_br_name": "compute_submit_auto_enrich", "u_table_name": "u_crp_resource_request", "u_field_name": "u_requires_secondary_approval", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}, {"sys_id": "f16e02ed80a807103e487b245ac97715", "u_br_name": "pending_approval_prep_quota_cost", "u_table_name": "u_crp_cloud_environment", "u_field_name": "u_max_concurrent_provisions", "u_old_value": "50", "u_new_value": "80", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}, {"sys_id": "f56e02ed80a807103e487b245ac97711", "u_br_name": "compute_submit_auto_enrich", "u_table_name": "u_crp_resource_request", "u_field_name": "u_requested_date", "u_old_value": "", "u_new_value": "2026-04-29 04:56:44", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}, {"sys_id": "f96e02ed80a807103e487b245ac97716", "u_br_name": "env_available_update_resources_report", "u_table_name": "u_crp_cost_report", "u_field_name": "u_report_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}, {"sys_id": "fd6e02ed80a807103e487b245ac97714", "u_br_name": "pending_approval_prep_quota_cost", "u_table_name": "u_crp_cloud_environment", "u_field_name": "u_availability_status", "u_old_value": "2", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}, {"sys_id": "fd6ecead80a807103e487b245ac977f7", "u_br_name": "compute_submit_auto_enrich", "u_table_name": "u_crp_resource_request", "u_field_name": "u_estimated_monthly_cost", "u_old_value": "0", "u_new_value": "970", "u_error": "", "sys_created_on": "2026-04-29 11:56:44"}], "audits": [{"tablename": "u_crp_resource_request", "fieldname": "u_cloud_environment", "oldvalue": "", "newvalue": "cd6ecead80a807103e487b245ac977b4", "documentkey": "216ecead80a807103e487b245ac977f1"}, {"tablename": "u_crp_resource_request", "fieldname": "u_state", "oldvalue": "", "newvalue": "1", "documentkey": "216ecead80a807103e487b245ac977f1"}, {"tablename": "u_crp_resource_request", "fieldname": "u_cost_center", "oldvalue": "", "newvalue": "c96ecead80a807103e487b245ac977b1", "documentkey": "216ecead80a807103e487b245ac977f1"}, {"tablename": "u_crp_resource_request", "fieldname": "u_requires_secondary_approval", "oldvalue": "", "newvalue": "0", "documentkey": "216ecead80a807103e487b245ac977f1"}, {"tablename": "u_crp_resource_quota", "fieldname": "u_quota_active", "oldvalue": "0", "newvalue": "1", 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Updated SLA terms to be incorporated into the renewed agreement.\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2025-10-22\"}, {\"u_number\": \"CLM-RNW-0003\", \"u_proposed_start_date\": \"2027-09-01\", \"sys_mod_count\": \"0\", \"u_renewal_status\": \"2\", \"u_requested_by\": \"Angela Torres\", \"sys_updated_on\": \"2026-05-01 05:49:54\", \"u_request_date\": \"2027-06-30\", \"sys_tags\": \"\", \"u_approved_by\": \"\", \"sys_id\": \"af9dc3cae92003103e4839baa5071171\", \"u_terms_changed\": \"true\", \"sys_updated_by\": \"admin\", \"u_proposed_end_date\": \"2030-08-31\", \"u_proposed_value\": \"340000\", \"sys_created_on\": \"2026-05-01 05:49:54\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_justification\": \"The DataVault Pro analytics platform has been adopted across additional business units since initial deployment, increasing the required named user count from 500 to 600. A three-year renewal is proposed to secure continued access and lock in preferred pricing. Updated terms to reflect expanded user entitlement and revised support tier.\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"\"}, {\"u_number\": \"CLM-RNW-0002\", \"u_proposed_start_date\": \"2026-06-01\", \"sys_mod_count\": \"0\", \"u_renewal_status\": \"1\", \"u_requested_by\": \"James Whitfield\", \"sys_updated_on\": \"2026-05-01 05:49:55\", \"u_request_date\": \"2026-04-15\", \"sys_tags\": \"\", \"u_approved_by\": \"\", \"sys_id\": \"b39dc3cae92003103e4839baa5071174\", \"u_terms_changed\": \"false\", \"sys_updated_by\": \"admin\", \"u_proposed_end_date\": \"2028-05-31\", \"u_proposed_value\": \"0\", \"sys_created_on\": \"2026-05-01 05:49:55\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_justification\": \"Ongoing joint product development discussions with Apex Innovations Ltd require continued confidentiality protections beyond the current NDA expiration date of 2026-05-31. A two-year extension under the same terms is proposed to ensure uninterrupted coverage during the product development evaluation phase.\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"\"}], \"u_clm_review\": [{\"u_assigned_date\": \"2024-05-20\", \"u_due_date\": \"2024-06-03\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"u_outcome\": \"\", \"u_redline_count\": \"1\", \"u_review_type\": \"1\", \"sys_updated_on\": \"2026-05-01 05:49:56\", \"sys_tags\": \"\", \"sys_id\": \"44adc3cae92003103e4839baa50711e9\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Initial review underway. One redline raised against Clause 3.1 — the definition of Confidential Information is considered overly broad and may inadvertently capture publicly available information. Awaiting counterparty response on proposed narrowing language. IP protection obligations in Clause 3.2 are under further scrutiny given the joint development context. Review expected to complete by due date.\", \"sys_created_on\": \"2026-05-01 05:49:56\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_requires_escalation\": \"false\", \"u_review_status\": \"2\", \"u_reviewer_name\": \"Thomas Abernethy\", \"sys_created_by\": \"admin\"}, {\"u_assigned_date\": \"2024-08-01\", \"u_due_date\": \"2024-08-14\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-08-12\", \"u_outcome\": \"1\", \"u_redline_count\": \"0\", \"u_review_type\": \"3\", \"sys_updated_on\": \"2026-05-01 05:49:57\", \"sys_tags\": \"\", \"sys_id\": \"58adc3cae92003103e4839baa50711eb\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Finance review completed satisfactorily. Total contract value of $285,000 USD confirmed against approved budget allocation for FY2024-2025 software licensing. Annual payment schedule of $95,000 per year is consistent with departmental budget forecasts. Contract value exceeds the $50,000 approval threshold — confirmed executive approval requirement flagged and communicated to contract owner. No financial redlines raised. Contract cleared for final legal sign-off and execution.\", \"sys_created_on\": \"2026-05-01 05:49:57\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_requires_escalation\": \"false\", \"u_review_status\": \"3\", \"u_reviewer_name\": \"Diane Castellano\", \"sys_created_by\": \"admin\"}, {\"u_assigned_date\": \"2022-11-01\", \"u_due_date\": \"2022-11-21\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2022-11-18\", \"u_outcome\": \"2\", \"u_redline_count\": \"3\", \"u_review_type\": \"1\", \"sys_updated_on\": \"2026-05-01 05:49:56\", \"sys_tags\": \"\", \"sys_id\": \"c4adc3cae92003103e4839baa5071176\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Review completed ahead of deadline. Identified three redlines: (1) liability cap language was broadened to include indirect damages — revised to exclude consequential damages; (2) SLA penalty calculation method was ambiguous — clarified to use monthly service fee as the base; (3) termination for cause notice period extended from 15 to 30 days. All changes accepted by counterparty. Contract cleared for executive approval.\", \"sys_created_on\": \"2026-05-01 05:49:56\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_requires_escalation\": \"false\", \"u_review_status\": \"3\", \"u_reviewer_name\": \"Margaret Holloway\", \"sys_created_by\": \"admin\"}], \"u_clm_amendment\": [{\"u_effective_date\": \"2024-09-01\", \"u_extends_expiry\": \"true\", \"sys_mod_count\": \"0\", \"u_requested_by\": \"Angela Torres\", \"sys_updated_on\": \"2026-05-01 05:49:58\", \"sys_tags\": \"\", \"u_amendment_number\": \"CLM-AMD-0002\", \"u_approved_by\": \"\", \"u_value_change\": \"0\", \"u_counterparty_agreed\": \"false\", \"u_new_expiry_date\": \"2028-02-28\", \"sys_id\": \"2cadc3cae92003103e4839baa50711f0\", \"u_description\": \"Amendment No. 1 to the Enterprise Software License Agreement - DataVault Pro (CLM-CON-0003). This amendment proposes a six-month extension to the contract expiration date, moving it from 2027-08-31 to 2028-02-28. The extension is requested to accommodate the delayed platform go-live caused by the extended user onboarding and configuration phase, and to align the contract renewal cycle with the organization's fiscal year end. No change to the total contract value or any other terms. Counterparty agreement is pending.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:49:58\", \"u_amendment_type\": \"3\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_status\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_effective_date\": \"2023-07-01\", \"u_extends_expiry\": \"false\", \"sys_mod_count\": \"0\", \"u_requested_by\": \"Patricia Nguyen\", \"sys_updated_on\": \"2026-05-01 05:49:58\", \"sys_tags\": \"\", \"u_amendment_number\": \"CLM-AMD-0001\", \"u_approved_by\": \"Robert Ellison\", \"u_value_change\": \"150000\", \"u_counterparty_agreed\": \"true\", \"u_new_expiry_date\": \"\", \"sys_id\": \"acadc3cae92003103e4839baa50711ed\", \"u_description\": \"Amendment No. 1 to the Enterprise IT Managed Services Agreement (CLM-CON-0001). This amendment expands the scope of services to include: (1) increased cloud hosting capacity from 10TB to 25TB of managed storage, and (2) addition of 24x7 Security Operations Center (SOC) monitoring services covering intrusion detection and incident response. The amendment increases the total contract value by $150,000 USD, bringing the revised total to $1,400,000 USD. All other terms and conditions of the original agreement remain unchanged.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:49:58\", \"u_amendment_type\": \"1\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_status\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_effective_date\": \"2023-01-01\", \"u_extends_expiry\": \"false\", \"sys_mod_count\": \"0\", \"u_requested_by\": \"Margaret Holloway\", \"sys_updated_on\": \"2026-05-01 05:49:59\", \"sys_tags\": \"\", \"u_amendment_number\": \"CLM-AMD-0003\", \"u_approved_by\": \"Robert Ellison\", \"u_value_change\": \"0\", \"u_counterparty_agreed\": \"true\", \"u_new_expiry_date\": \"\", \"sys_id\": \"fcadc3cae92003103e4839baa50711f3\", \"u_description\": \"Amendment No. 2 to the Enterprise IT Managed Services Agreement (CLM-CON-0001). This amendment formally updates Clause 6.3 (Limitation of Liability) to explicitly exclude consequential, indirect, incidental, and punitive damages from the liability cap calculation. The revised clause language reads: 'In no event shall either party be liable to the other for any consequential, indirect, incidental, special, or punitive damages arising out of or related to this Agreement, even if such party has been advised of the possibility of such damages.' This change was agreed during the original legal review (redline item 1) and is now being formalized as a standalone amendment for contractual record purposes. No change to contract value or expiration date.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:49:59\", \"u_amendment_type\": \"5\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_status\": \"3\", \"sys_created_by\": \"admin\"}], \"u_clm_clause_template\": [{\"u_name\": \"Standard Payment Terms and Invoicing Schedule\", \"u_version\": \"2.1\", \"sys_mod_count\": \"0\", \"u_clause_type\": \"1\", \"u_risk_level\": \"1\", \"sys_updated_on\": \"2026-05-01 05:49:44\", \"sys_tags\": \"\", \"u_approved_by\": \"Margaret Holloway\", \"sys_id\": \"599d43cae92003103e4839baa50711e8\", \"u_applicable_contract_type\": \"1\", \"u_template_text\": \"The Service Provider shall issue invoices on the first business day of each calendar month for services rendered in the preceding month. The Client shall remit payment within thirty (30) calendar days of the invoice date. Late payments shall accrue interest at a rate of 1.5% per month on the outstanding balance. All invoices shall be submitted in the agreed contract currency and reference the applicable Contract Number.\", \"sys_updated_by\": \"admin\", \"u_mandatory\": \"true\", \"u_last_reviewed_date\": \"2022-10-01\", \"u_usage_count\": \"14\", \"sys_created_on\": \"2026-05-01 05:49:44\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Standard Limitation of Liability\", \"u_version\": \"3.0\", \"sys_mod_count\": \"0\", \"u_clause_type\": \"2\", \"u_risk_level\": \"2\", \"sys_updated_on\": \"2026-05-01 05:49:46\", \"sys_tags\": \"\", \"u_approved_by\": \"Margaret Holloway\", \"sys_id\": \"a19d83cae92003103e4839baa5071151\", \"u_applicable_contract_type\": \"1\", \"u_template_text\": \"In no event shall either party be liable to the other for any consequential, indirect, incidental, special, or punitive damages arising out of or related to this Agreement, even if such party has been advised of the possibility of such damages. Each party's total cumulative liability arising out of or related to this Agreement shall not exceed the total fees paid or payable by the Client in the twelve (12) months immediately preceding the event giving rise to the claim.\", \"sys_updated_by\": \"admin\", \"u_mandatory\": \"true\", \"u_last_reviewed_date\": \"2023-01-15\", \"u_usage_count\": \"11\", \"sys_created_on\": \"2026-05-01 05:49:46\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Standard Termination for Convenience - License\", \"u_version\": \"1.2\", \"sys_mod_count\": \"0\", \"u_clause_type\": \"3\", \"u_risk_level\": \"2\", \"sys_updated_on\": \"2026-05-01 05:49:45\", \"sys_tags\": \"\", \"u_approved_by\": \"Thomas Abernethy\", \"sys_id\": \"dd9d83cae92003103e4839baa507114e\", \"u_applicable_contract_type\": \"5\", \"u_template_text\": \"Either party may terminate this Agreement for convenience upon ninety (90) days prior written notice to the other party. In the event of termination for convenience by the Client, the Client shall pay all fees accrued and due up to the effective date of termination, including any non-cancellable license fees for the remainder of the then-current annual term. The Service Provider shall provide reasonable transition assistance for a period not to exceed sixty (60) days following the termination effective date at no additional charge.\", \"sys_updated_by\": \"admin\", \"u_mandatory\": \"false\", \"u_last_reviewed_date\": \"2024-07-10\", \"u_usage_count\": \"7\", \"sys_created_on\": \"2026-05-01 05:49:45\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}], \"u_clm_termination\": [{\"u_dispute_raised\": \"false\", \"u_notes\": \"The organization has elected to terminate the DataVault Pro Enterprise Software License Agreement for convenience in accordance with Clause 8.2, following a board-approved decision to migrate to an alternative analytics platform. Written notice was issued to DataVault Systems LLC on 2025-05-15, with a termination effective date of 2025-08-13 (90 days). Settlement amount of $95,000 USD represents the non-cancellable license fees for the remainder of the current annual term as stipulated in the termination for convenience clause. DataVault Systems LLC has been requested to provide transition assistance for up to 60 days post-termination at no additional charge. Awaiting formal written acknowledgement from counterparty.\", \"u_termination_reason\": \"3\", \"u_effective_date\": \"2025-08-13\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:50:00\", \"sys_tags\": \"\", \"u_approved_by\": \"Angela Torres\", \"u_final_status\": \"1\", \"sys_id\": \"09ad07cae92003103e4839baa5071175\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:50:00\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_notice_period_days\": \"90\", \"u_initiated_by\": \"1\", \"u_settlement_amount\": \"95000\", \"sys_created_by\": \"admin\", \"u_notice_date\": \"2025-05-15\"}, {\"u_dispute_raised\": \"true\", \"u_notes\": \"Apex Innovations Ltd issued written notice of termination on 2025-03-10 alleging breach of confidentiality obligations under Clause 3.1, specifically claiming that proprietary product roadmap information was disclosed to a third party without consent. The organization formally disputes this allegation. Legal counsel has been engaged and the matter has been referred to the dispute resolution process outlined in the agreement. Termination effective date is provisionally recorded as 2025-04-10 pending outcome of dispute proceedings. No settlement amount agreed at this stage.\", \"u_termination_reason\": \"2\", \"u_effective_date\": \"2025-04-10\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:50:01\", \"sys_tags\": \"\", \"u_approved_by\": \"Thomas Abernethy\", \"u_final_status\": \"3\", \"sys_id\": \"1dad07cae92003103e4839baa5071177\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:50:01\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_notice_period_days\": \"30\", \"u_initiated_by\": \"2\", \"u_settlement_amount\": \"0\", \"sys_created_by\": \"admin\", \"u_notice_date\": \"2025-03-10\"}, {\"u_dispute_raised\": \"false\", \"u_notes\": \"Both parties agreed to early termination effective 2025-07-31 following the organization's strategic decision to insource IT managed services. Nexcore Technology Solutions Inc. agreed to provide full transition assistance through the effective date. Settlement amount of $45,000 USD covers outstanding transition support costs and non-cancellable vendor sub-contracts. All obligations fulfilled as of termination date. Contract status updated to Terminated.\", \"u_termination_reason\": \"1\", \"u_effective_date\": \"2025-07-31\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:50:00\", \"sys_tags\": \"\", \"u_approved_by\": \"Robert Ellison\", \"u_final_status\": \"2\", \"sys_id\": \"78ad07cae92003103e4839baa5071172\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:50:00\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_notice_period_days\": \"60\", \"u_initiated_by\": \"1\", \"u_settlement_amount\": \"45000\", \"sys_created_by\": \"admin\", \"u_notice_date\": \"2025-06-01\"}], \"u_clm_compliance_event\": [{\"u_regulatory_body\": \"\", \"u_fine_amount\": \"0\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:50:03\", \"sys_tags\": \"\", \"u_event_date\": \"2025-07-22\", \"u_resolution_date\": \"2025-07-15\", \"u_reported_by\": \"Angela Torres\", \"sys_id\": \"25ad47cae92003103e4839baa5071108\", \"u_description\": \"DataVault Systems LLC is required under the Enterprise Software License Agreement to maintain commercial general liability insurance with a minimum coverage of $2,000,000 USD per occurrence and to provide the organization with a current certificate of insurance annually. The existing certificate on file expires on 2025-07-22. The vendor has been notified via email on 2025-06-15 to submit an updated certificate of insurance prior to the expiry date. Compliance team to follow up if certificate is not received by 2025-07-15.\", \"u_event_type\": \"5\", \"sys_updated_by\": \"admin\", \"u_severity\": \"1\", \"sys_created_on\": \"2026-05-01 05:50:03\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_remediation_required\": \"false\", \"u_counterparty\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_counterparty/459d43cae92003103e4839baa50711e6\", \"value\": \"459d43cae92003103e4839baa50711e6\"}, \"u_status\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_regulatory_body\": \"AICPA\", \"u_fine_amount\": \"0\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:50:01\", \"sys_tags\": \"\", \"u_event_date\": \"2024-10-15\", \"u_resolution_date\": \"2024-11-30\", \"u_reported_by\": \"Patricia Nguyen\", \"sys_id\": \"51ad07cae92003103e4839baa507117a\", \"u_description\": \"Nexcore Technology Solutions Inc.'s SOC 2 Type II certification is due to expire on 2024-10-15. Per the Enterprise IT Managed Services Agreement, the vendor is contractually required to maintain a valid SOC 2 Type II certification throughout the contract term. The vendor has confirmed that the renewal audit is in progress with their external auditor and an updated certification report is expected by 2024-11-30. Compliance team is monitoring status.\", \"u_event_type\": \"1\", \"sys_updated_by\": \"admin\", \"u_severity\": \"2\", \"sys_created_on\": \"2026-05-01 05:50:01\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_remediation_required\": \"false\", \"u_counterparty\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_counterparty/459d43cae92003103e4839baa50711e6\", \"value\": \"459d43cae92003103e4839baa50711e6\"}, \"u_status\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_regulatory_body\": \"UK Information Commissioner's Office (ICO)\", \"u_fine_amount\": \"0\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:50:02\", \"sys_tags\": \"\", \"u_event_date\": \"2025-03-20\", \"u_resolution_date\": \"\", \"u_reported_by\": \"Thomas Abernethy\", \"sys_id\": \"a1ad07cae92003103e4839baa507117d\", \"u_description\": \"Following Apex Innovations Ltd's notice of termination citing alleged breach of confidentiality obligations under Clause 3.1 of the Mutual NDA, the UK Information Commissioner's Office (ICO) has initiated a data protection compliance audit to assess whether any personal data or proprietary information was unlawfully disclosed. The audit covers the period from 2024-06-01 to 2025-03-10. Legal counsel has been engaged and the organization is cooperating fully with the ICO investigation. Potential GDPR implications are under assessment. Remediation plan to be developed pending audit findings.\", \"u_event_type\": \"2\", \"sys_updated_by\": \"admin\", \"u_severity\": \"3\", \"sys_created_on\": \"2026-05-01 05:50:02\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_contract/d69d83cae92003103e4839baa5071158\", \"value\": \"d69d83cae92003103e4839baa5071158\"}, \"u_remediation_required\": \"true\", \"u_counterparty\": {\"link\": \"https://instance.service-now.com/api/now/table/u_clm_counterparty/459d43cae92003103e4839baa50711e6\", \"value\": \"459d43cae92003103e4839baa50711e6\"}, \"u_status\": \"4\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_clm_contract\": {\"u_number\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_counterparty\": {\"FK\": \"u_clm_counterparty\"}, \"u_contract_type\": {\"type\": \"str\", \"enum\": [\"Service Agreement\", \"Procurement\", \"NDA\", \"Partnership\", \"License\"]}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Under Review\", \"Approved\", \"Pending Signature\", \"Active\"]}, \"u_description\": {\"type\": \"str\"}, \"u_total_value\": {\"type\": \"decimal\"}, \"u_currency\": {\"type\": \"str\", \"enum\": [\"USD\", \"EUR\", \"GBP\", \"JPY\"]}, \"u_start_date\": {\"type\": \"str\"}, \"u_expiration_date\": {\"type\": \"str\"}, \"u_renewal_window_days\": {\"type\": \"int\"}, \"u_approval_threshold\": {\"type\": \"decimal\"}, \"u_governing_law\": {\"type\": \"str\"}, \"u_internal_signature_date\": {\"type\": \"str\"}}, \"u_clm_counterparty\": {\"u_name\": {\"type\": \"str\"}, \"u_counterparty_type\": {\"type\": \"str\", \"enum\": [\"Vendor\", \"Customer\", \"Partner\", \"Regulatory Body\"]}, \"u_legal_entity_name\": {\"type\": \"str\"}, \"u_registration_number\": {\"type\": \"str\"}, \"u_primary_contact_name\": {\"type\": \"str\"}, \"u_primary_contact_email\": {\"type\": \"str\"}, \"u_country\": {\"type\": \"str\"}, \"u_risk_rating\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_active\": {\"type\": \"bool\"}, \"u_onboarding_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}, \"u_preferred_currency\": {\"type\": \"str\", \"enum\": [\"USD\", \"EUR\", \"GBP\", \"JPY\"]}}, \"u_clm_clause\": {\"u_contract\": {\"FK\": \"u_clm_contract\"}, \"u_clause_number\": {\"type\": \"str\"}, \"u_clause_type\": {\"type\": \"str\", \"enum\": [\"Payment\", \"Liability\", \"Termination\", \"Confidentiality\", \"Dispute Resolution\"]}, \"u_title\": {\"type\": \"str\"}, \"u_clause_text\": {\"type\": \"str\"}, \"u_is_standard\": {\"type\": \"bool\"}, \"u_negotiable\": {\"type\": \"bool\"}, \"u_risk_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_clause_template\": {\"FK\": \"u_clm_clause_template\"}, \"u_approved_by_legal\": {\"type\": \"bool\"}, \"u_sort_order\": {\"type\": \"int\"}}, \"u_clm_obligation\": {\"u_contract\": {\"FK\": \"u_clm_contract\"}, \"u_name\": {\"type\": \"str\"}, \"u_obligation_type\": {\"type\": \"str\", \"enum\": [\"Payment\", \"Reporting\", \"Delivery\", \"Compliance\", \"Notification\"]}, \"u_description\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Completed\", \"Overdue\"]}, \"u_responsible_party\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_completion_date\": {\"type\": \"str\"}, \"u_penalty_clause\": {\"type\": \"bool\"}, \"u_penalty_amount\": {\"type\": \"decimal\"}, \"u_recurrence\": {\"type\": \"str\", \"enum\": [\"One-time\", \"Monthly\", \"Quarterly\", \"Annually\"]}}, \"u_clm_renewal_request\": {\"u_contract\": {\"FK\": \"u_clm_contract\"}, \"u_number\": {\"type\": \"str\"}, \"u_requested_by\": {\"type\": \"str\"}, \"u_request_date\": {\"type\": \"str\"}, \"u_proposed_start_date\": {\"type\": \"str\"}, \"u_proposed_end_date\": {\"type\": \"str\"}, \"u_proposed_value\": {\"type\": \"decimal\"}, \"u_renewal_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Approved\", \"Rejected\", \"Cancelled\"]}, \"u_justification\": {\"type\": \"str\"}, \"u_approved_by\": {\"type\": \"str\"}, \"u_approval_date\": {\"type\": \"str\"}, \"u_terms_changed\": {\"type\": \"bool\"}}, \"u_clm_review\": {\"u_contract\": {\"FK\": \"u_clm_contract\"}, \"u_reviewer_name\": {\"type\": \"str\"}, \"u_review_type\": {\"type\": \"str\", \"enum\": [\"Legal\", \"Compliance\", \"Finance\", \"Executive\"]}, \"u_assigned_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_review_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"In Progress\", \"Completed\", \"Escalated\"]}, \"u_outcome\": {\"type\": \"str\", \"enum\": [\"Approved\", \"Approved with Changes\", \"Rejected\"]}, \"u_comments\": {\"type\": \"str\"}, \"u_redline_count\": {\"type\": \"int\"}, \"u_requires_escalation\": {\"type\": \"bool\"}}, \"u_clm_amendment\": {\"u_contract\": {\"FK\": \"u_clm_contract\"}, \"u_amendment_number\": {\"type\": \"str\"}, \"u_amendment_type\": {\"type\": \"str\", \"enum\": [\"Scope Change\", \"Value Change\", \"Term Extension\", \"Party Change\", \"Clause Update\"]}, \"u_description\": {\"type\": \"str\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_value_change\": {\"type\": \"decimal\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Under Review\", \"Executed\", \"Rejected\"]}, \"u_requested_by\": {\"type\": \"str\"}, \"u_approved_by\": {\"type\": \"str\"}, \"u_counterparty_agreed\": {\"type\": \"bool\"}, \"u_extends_expiry\": {\"type\": \"bool\"}, \"u_new_expiry_date\": {\"type\": \"str\"}}, \"u_clm_clause_template\": {\"u_name\": {\"type\": \"str\"}, \"u_clause_type\": {\"type\": \"str\", \"enum\": [\"Payment\", \"Liability\", \"Termination\", \"Confidentiality\", \"Dispute Resolution\"]}, \"u_template_text\": {\"type\": \"str\"}, \"u_version\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_mandatory\": {\"type\": \"bool\"}, \"u_risk_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_approved_by\": {\"type\": \"str\"}, \"u_last_reviewed_date\": {\"type\": \"str\"}, \"u_applicable_contract_type\": {\"type\": \"str\", \"enum\": [\"Service Agreement\", \"Procurement\", \"NDA\", \"Partnership\", \"License\"]}, \"u_usage_count\": {\"type\": \"int\"}}, \"u_clm_termination\": {\"u_contract\": {\"FK\": \"u_clm_contract\"}, \"u_termination_reason\": {\"type\": \"str\", \"enum\": [\"Mutual Agreement\", \"Breach of Contract\", \"Convenience\", \"Regulatory\", \"Non-Performance\"]}, \"u_notice_date\": {\"type\": \"str\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_initiated_by\": {\"type\": \"str\", \"enum\": [\"Internal\", \"Counterparty\", \"Regulatory Body\"]}, \"u_settlement_amount\": {\"type\": \"decimal\"}, \"u_dispute_raised\": {\"type\": \"bool\"}, \"u_notice_period_days\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}, \"u_approved_by\": {\"type\": \"str\"}, \"u_final_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Confirmed\", \"Disputed\"]}}, \"u_clm_compliance_event\": {\"u_contract\": {\"FK\": \"u_clm_contract\"}, \"u_counterparty\": {\"FK\": \"u_clm_counterparty\"}, \"u_event_type\": {\"type\": \"str\", \"enum\": [\"Certification Expiry\", \"Regulatory Audit\", \"Policy Breach\", \"Reporting Deadline\", \"Insurance Renewal\"]}, \"u_event_date\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Resolved\", \"Escalated\"]}, \"u_resolution_date\": {\"type\": \"str\"}, \"u_severity\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_reported_by\": {\"type\": \"str\"}, \"u_regulatory_body\": {\"type\": \"str\"}, \"u_fine_amount\": {\"type\": \"decimal\"}, \"u_remediation_required\": {\"type\": \"bool\"}}}", "business_rules": [{"name": "activate_svc_contract_obligations", "fires_on_table": "u_clm_contract", "filter_condition": "u_statusCHANGESTO5^u_contract_type=1", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Update the counterparty risk_rating and notes\n var cpSysId = current.getValue('u_counterparty');\n if (cpSysId) {\n var cpGr = new GlideRecord('u_clm_counterparty');\n cpGr.addQuery('sys_id', cpSysId);\n cpGr.query();\n if (cpGr.next()) {\n var oldRisk = cpGr.getValue('u_risk_rating');\n cpGr.setValue('u_risk_rating', '1');\n _ewmLog('u_clm_counterparty', 'u_risk_rating', oldRisk, cpGr.getValue('u_risk_rating'), '');\n\n var oldNotes = cpGr.getValue('u_notes');\n cpGr.setValue('u_notes', 'Active service agreement confirmed');\n _ewmLog('u_clm_counterparty', 'u_notes', oldNotes, cpGr.getValue('u_notes'), '');\n\n try {\n var r1 = cpGr.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + cpGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Insert a new obligation for the activated contract\n var obGr = new GlideRecord('u_clm_obligation');\n obGr.initialize();\n obGr.setValue('u_contract', current.getUniqueValue());\n _ewmLog('u_clm_obligation', 'u_contract', '', current.getUniqueValue(), '');\n\n obGr.setValue('u_obligation_type', '1');\n _ewmLog('u_clm_obligation', 'u_obligation_type', '', '1', '');\n\n obGr.setValue('u_status', '1');\n _ewmLog('u_clm_obligation', 'u_status', '', '1', '');\n\n obGr.setValue('u_priority', '3');\n _ewmLog('u_clm_obligation', 'u_priority', '', '3', '');\n\n try {\n var r2 = obGr.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + obGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "oblig_payment_high_cascade_actions", "fires_on_table": "u_clm_obligation", "filter_condition": "u_obligation_type=1^u_priority=3", "trigger_sequence": "after", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update counterparty risk_rating to High via the linked contract\n var contractSys = current.getValue('u_contract');\n if (contractSys) {\n var cGr = new GlideRecord('u_clm_contract');\n if (cGr.get(contractSys)) {\n var cpartySys = cGr.getValue('u_counterparty');\n if (cpartySys) {\n var cpGr = new GlideRecord('u_clm_counterparty');\n if (cpGr.get(cpartySys)) {\n var oldRisk = cpGr.getValue('u_risk_rating');\n cpGr.setValue('u_risk_rating', '3');\n _ewmLog('u_clm_counterparty', 'u_risk_rating', oldRisk, cpGr.getValue('u_risk_rating'), '');\n try {\n var r1 = cpGr.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + cpGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n }\n }\n\n // 2. Insert a compliance event tied to the contract\n var ceGr = new GlideRecord('u_clm_compliance_event');\n ceGr.initialize();\n ceGr.setValue('u_contract', current.getValue('u_contract'));\n _ewmLog('u_clm_compliance_event', 'u_contract', '', current.getValue('u_contract'), '');\n var oldSev = ceGr.getValue('u_severity');\n ceGr.setValue('u_severity', '3');\n _ewmLog('u_clm_compliance_event', 'u_severity', oldSev, ceGr.getValue('u_severity'), '');\n ceGr.setValue('u_event_type', '3');\n _ewmLog('u_clm_compliance_event', 'u_event_type', '', '3', '');\n try {\n var r2 = ceGr.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + ceGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 3. Insert a review record for the contract\n var rvGr = new GlideRecord('u_clm_review');\n rvGr.initialize();\n rvGr.setValue('u_contract', current.getValue('u_contract'));\n _ewmLog('u_clm_review', 'u_contract', '', current.getValue('u_contract'), '');\n var oldStatus = rvGr.getValue('u_review_status');\n rvGr.setValue('u_review_status', '1');\n _ewmLog('u_clm_review', 'u_review_status', oldStatus, rvGr.getValue('u_review_status'), '');\n try {\n var r3 = rvGr.insert();\n if (!r3) { _ewmLog('','','','', 'GR insert failed: ' + rvGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "compliance_evt_create_clause_upd_cpty", "fires_on_table": "u_clm_compliance_event", "filter_condition": "u_severity=3^u_event_type=3", "trigger_sequence": "after", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a contract clause flagging the policy breach\n var grClause = new GlideRecord('u_clm_clause');\n grClause.initialize();\n grClause.setValue('u_contract', current.getValue('u_contract'));\n _ewmLog('u_clm_clause', 'u_contract', '', current.getValue('u_contract'), '');\n grClause.setValue('u_clause_type', '1');\n _ewmLog('u_clm_clause', 'u_clause_type', '', '1', '');\n grClause.setValue('u_title', 'Payment clause added due to high-severity policy breach');\n _ewmLog('u_clm_clause', 'u_title', '', 'Payment clause added due to high-severity policy breach', '');\n grClause.setValue('u_risk_level', '2');\n _ewmLog('u_clm_clause', 'u_risk_level', '', '2', '');\n grClause.setValue('u_is_standard', 'true');\n _ewmLog('u_clm_clause', 'u_is_standard', '', 'true', '');\n try {\n var r1 = grClause.insert();\n if (!r1) { _ewmLog('','','','', 'GR insert failed: ' + grClause.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update the counterparty risk rating to High\n var cpSysId = current.getValue('u_counterparty');\n if (cpSysId) {\n var grCp = new GlideRecord('u_clm_counterparty');\n grCp.addQuery('sys_id', cpSysId);\n grCp.query();\n if (grCp.next()) {\n var oldNotes = grCp.getValue('u_notes');\n grCp.setValue('u_notes', 'Risk elevated due to high-severity policy breach compliance event');\n _ewmLog('u_clm_counterparty', 'u_notes', oldNotes, grCp.getValue('u_notes'), '');\n try {\n var r2 = grCp.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grCp.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}, {"name": "clause_payment_create_renewal_amend", "fires_on_table": "u_clm_clause", "filter_condition": "u_clause_type=1^u_risk_level=2^u_is_standard=true", "trigger_sequence": "after", "trigger_type": "insert", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a Renewal Request linked to the clause's contract\n var grRenewal = new GlideRecord('u_clm_renewal_request');\n grRenewal.initialize();\n grRenewal.setValue('u_contract', current.getValue('u_contract'));\n _ewmLog('u_clm_renewal_request', 'u_contract', '', current.getValue('u_contract'), '');\n grRenewal.setValue('u_renewal_status', '1');\n _ewmLog('u_clm_renewal_request', 'u_renewal_status', '', '1', '');\n grRenewal.setValue('u_justification', 'Auto-generated from payment clause insertion with medium risk');\n _ewmLog('u_clm_renewal_request', 'u_justification', '', 'Auto-generated from payment clause insertion with medium risk', '');\n try {\n var r1 = grRenewal.insert();\n if (!r1) { _ewmLog('','','','', 'GR insert failed: ' + grRenewal.getLastErrorMessage()); }\n } catch(e) {\n _ewmLog('','','','', e.message || String(e));\n }\n\n // 2. Insert an Amendment linked to the clause's contract\n var grAmend = new GlideRecord('u_clm_amendment');\n grAmend.initialize();\n grAmend.setValue('u_contract', current.getValue('u_contract'));\n _ewmLog('u_clm_amendment', 'u_contract', '', current.getValue('u_contract'), '');\n grAmend.setValue('u_amendment_type', '5');\n _ewmLog('u_clm_amendment', 'u_amendment_type', '', '5', '');\n grAmend.setValue('u_status', '1');\n _ewmLog('u_clm_amendment', 'u_status', '', '1', '');\n grAmend.setValue('u_description', 'Amendment triggered by standard payment clause with medium risk level');\n _ewmLog('u_clm_amendment', 'u_description', '', 'Amendment triggered by standard payment clause with medium risk level', '');\n try {\n var r2 = grAmend.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grAmend.getLastErrorMessage()); }\n } catch(e2) {\n _ewmLog('','','','', e2.message || String(e2));\n }\n\n})(current, previous);"}, {"name": "renewal_draft_sync_party_amendment", "fires_on_table": "u_clm_renewal_request", "filter_condition": "u_renewal_status=1", "trigger_sequence": "after", "trigger_type": "insert", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update counterparty linked to the contract referenced by this renewal request\n var contractRef = current.getValue('u_contract');\n if (contractRef) {\n var cGr = new GlideRecord('u_clm_contract');\n if (cGr.get(contractRef)) {\n var cpRef = cGr.getValue('u_counterparty');\n if (cpRef) {\n var cp = new GlideRecord('u_clm_counterparty');\n cp.addQuery('sys_id', cpRef);\n cp.query();\n while (cp.next()) {\n var oldRisk = cp.getValue('u_risk_rating');\n cp.setValue('u_risk_rating', '2');\n _ewmLog('u_clm_counterparty', 'u_risk_rating', oldRisk, cp.getValue('u_risk_rating'), '');\n\n var oldNotes = cp.getValue('u_notes');\n cp.setValue('u_notes', 'Renewal request drafted - review pending');\n _ewmLog('u_clm_counterparty', 'u_notes', oldNotes, cp.getValue('u_notes'), '');\n\n var oldCurrency = cp.getValue('u_preferred_currency');\n cp.setValue('u_preferred_currency', '1');\n _ewmLog('u_clm_counterparty', 'u_preferred_currency', oldCurrency, cp.getValue('u_preferred_currency'), '');\n\n try {\n var r1 = cp.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + cp.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n }\n\n // 2. Update amendments linked to the same contract\n var am = new GlideRecord('u_clm_amendment');\n am.addQuery('u_contract', contractRef);\n am.query();\n while (am.next()) {\n var oldStatus = am.getValue('u_status');\n am.setValue('u_status', '2');\n _ewmLog('u_clm_amendment', 'u_status', oldStatus, am.getValue('u_status'), '');\n\n var oldDesc = am.getValue('u_description');\n am.setValue('u_description', 'Under review due to renewal request');\n _ewmLog('u_clm_amendment', 'u_description', oldDesc, am.getValue('u_description'), '');\n\n var oldAgreed = am.getValue('u_counterparty_agreed');\n am.setValue('u_counterparty_agreed', 'false');\n _ewmLog('u_clm_amendment', 'u_counterparty_agreed', oldAgreed, am.getValue('u_counterparty_agreed'), '');\n\n try {\n var r2 = am.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + am.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}, {"name": "amend_review_on_amendment_under_review", "fires_on_table": "u_clm_amendment", "filter_condition": "u_statusCHANGESTO2", "trigger_sequence": "after", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // 1. Update the counterparty risk rating to Medium when an amendment goes Under Review\n var cp = new GlideRecord('u_clm_counterparty');\n var contractGr = new GlideRecord('u_clm_contract');\n contractGr.addQuery('sys_id', current.getValue('u_contract'));\n contractGr.query();\n if (contractGr.next()) {\n var cpRef = contractGr.getValue('u_counterparty');\n if (cpRef) {\n cp.addQuery('sys_id', cpRef);\n cp.query();\n if (cp.next()) {\n var oldRisk = cp.getValue('u_risk_rating');\n cp.setValue('u_risk_rating', '2');\n _ewmLog('u_clm_counterparty', 'u_risk_rating', oldRisk, cp.getValue('u_risk_rating'), '');\n var oldNotes = cp.getValue('u_notes');\n cp.setValue('u_notes', 'Amendment under review - risk reassessed');\n _ewmLog('u_clm_counterparty', 'u_notes', oldNotes, cp.getValue('u_notes'), '');\n try {\n var r1 = cp.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + cp.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n }\n\n // 2. Insert a compliance review record for the amendment's contract\n var rev = new GlideRecord('u_clm_review');\n rev.initialize();\n rev.setValue('u_contract', current.getValue('u_contract'));\n _ewmLog('u_clm_review', 'u_contract', '', current.getValue('u_contract'), '');\n rev.setValue('u_review_type', '2');\n _ewmLog('u_clm_review', 'u_review_type', '', '2', '');\n rev.setValue('u_review_status', '1');\n _ewmLog('u_clm_review', 'u_review_status', '', '1', '');\n rev.setValue('u_reviewer_name', 'Compliance Team');\n _ewmLog('u_clm_review', 'u_reviewer_name', '', 'Compliance Team', '');\n rev.setValue('u_comments', 'Auto-generated review for amendment ' + current.getValue('u_amendment_number'));\n _ewmLog('u_clm_review', 'u_comments', '', rev.getValue('u_comments'), '');\n rev.setValue('u_requires_escalation', 'false');\n _ewmLog('u_clm_review', 'u_requires_escalation', '', 'false', '');\n try {\n var r2 = rev.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + rev.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "cp_risk_medium_enrich_details", "fires_on_table": "u_clm_counterparty", "filter_condition": "u_risk_ratingCHANGESTO2", "trigger_sequence": "before", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // When counterparty risk rating changes to Medium (2), enrich with compliance details\n var old_notes = current.getValue('u_notes');\n current.setValue('u_notes', 'Medium risk - enhanced monitoring required as of ' + new GlideDateTime().getDate().toString());\n _ewmLog('u_clm_counterparty', 'u_notes', old_notes, current.getValue('u_notes'), '');\n\n var old_country = current.getValue('u_country');\n current.setValue('u_country', 'United States');\n _ewmLog('u_clm_counterparty', 'u_country', old_country, current.getValue('u_country'), '');\n\n var old_contact_name = current.getValue('u_primary_contact_name');\n current.setValue('u_primary_contact_name', 'Risk Compliance Officer');\n _ewmLog('u_clm_counterparty', 'u_primary_contact_name', old_contact_name, current.getValue('u_primary_contact_name'), '');\n\n var old_contact_email = current.getValue('u_primary_contact_email');\n current.setValue('u_primary_contact_email', 'risk.compliance@counterparty.com');\n _ewmLog('u_clm_counterparty', 'u_primary_contact_email', old_contact_email, current.getValue('u_primary_contact_email'), '');\n\n var old_preferred_currency = current.getValue('u_preferred_currency');\n current.setValue('u_preferred_currency', '1');\n _ewmLog('u_clm_counterparty', 'u_preferred_currency', old_preferred_currency, current.getValue('u_preferred_currency'), '');\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "131b8ea580a807103e487b245ac97728", "u_br_name": "activate_svc_contract_obligations", "u_table_name": "u_clm_counterparty", "u_field_name": "u_risk_rating", "u_old_value": "3", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "131b8ea580a807103e487b245ac97731", "u_br_name": "renewal_draft_sync_party_amendment", "u_table_name": "u_clm_counterparty", "u_field_name": "u_notes", "u_old_value": "Active service agreement confirmed", "u_new_value": "Renewal request drafted - review pending", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "1b1b8ea580a807103e487b245ac97729", "u_br_name": "activate_svc_contract_obligations", "u_table_name": "u_clm_obligation", "u_field_name": "u_contract", "u_old_value": "", "u_new_value": "c71b4ea580a807103e487b245ac977ef", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "1b1b8ea580a807103e487b245ac9772f", "u_br_name": "clause_payment_create_renewal_amend", "u_table_name": "u_clm_renewal_request", "u_field_name": "u_renewal_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "1b1b8ea580a807103e487b245ac97731", "u_br_name": "cp_risk_medium_enrich_details", "u_table_name": "u_clm_counterparty", "u_field_name": "u_country", "u_old_value": "Canada", "u_new_value": "United States", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "1f1b8ea580a807103e487b245ac97729", "u_br_name": "activate_svc_contract_obligations", "u_table_name": "u_clm_obligation", "u_field_name": "u_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "1f1b8ea580a807103e487b245ac97731", "u_br_name": "cp_risk_medium_enrich_details", "u_table_name": "u_clm_counterparty", "u_field_name": "u_primary_contact_email", "u_old_value": "jane.doe@alphaservices.com", "u_new_value": "risk.compliance@counterparty.com", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "531b8ea580a807103e487b245ac9772c", "u_br_name": "oblig_payment_high_cascade_actions", "u_table_name": "u_clm_compliance_event", "u_field_name": "u_severity", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "531b8ea580a807103e487b245ac97733", "u_br_name": "cp_risk_medium_enrich_details", "u_table_name": "u_clm_amendment", "u_field_name": "u_amendment_type", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "571b8ea580a807103e487b245ac9772b", "u_br_name": "oblig_payment_high_cascade_actions", "u_table_name": "u_clm_counterparty", "u_field_name": "u_risk_rating", "u_old_value": "1", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "571b8ea580a807103e487b245ac97733", "u_br_name": "cp_risk_medium_enrich_details", "u_table_name": "u_clm_amendment", "u_field_name": "u_description", "u_old_value": "", "u_new_value": "Amendment triggered by standard payment clause with medium risk level", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "5b1b8ea580a807103e487b245ac9772d", "u_br_name": "compliance_evt_create_clause_upd_cpty", "u_table_name": "u_clm_clause", "u_field_name": "u_clause_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "5b1b8ea580a807103e487b245ac97734", "u_br_name": "cp_risk_medium_enrich_details", "u_table_name": "u_clm_review", "u_field_name": "u_contract", "u_old_value": "", "u_new_value": "c71b4ea580a807103e487b245ac977ef", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "5f1b8ea580a807103e487b245ac9772d", "u_br_name": "compliance_evt_create_clause_upd_cpty", "u_table_name": "u_clm_clause", "u_field_name": "u_risk_level", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "931b8ea580a807103e487b245ac97731", "u_br_name": "renewal_draft_sync_party_amendment", "u_table_name": "u_clm_counterparty", "u_field_name": "u_preferred_currency", "u_old_value": "3", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "971b8ea580a807103e487b245ac97728", "u_br_name": "activate_svc_contract_obligations", "u_table_name": "u_clm_counterparty", "u_field_name": "u_notes", "u_old_value": "Initial onboarding complete", "u_new_value": "Active service agreement confirmed", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "971b8ea580a807103e487b245ac9772f", "u_br_name": "clause_payment_create_renewal_amend", "u_table_name": "u_clm_renewal_request", "u_field_name": "u_contract", "u_old_value": "", "u_new_value": "c71b4ea580a807103e487b245ac977ef", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "971b8ea580a807103e487b245ac97731", "u_br_name": "cp_risk_medium_enrich_details", "u_table_name": "u_clm_counterparty", "u_field_name": "u_notes", "u_old_value": "Renewal request drafted - review pending", "u_new_value": "Medium risk - enhanced monitoring required as of 2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "9b1b8ea580a807103e487b245ac97729", "u_br_name": "activate_svc_contract_obligations", "u_table_name": "u_clm_obligation", "u_field_name": "u_obligation_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "9b1b8ea580a807103e487b245ac9772f", "u_br_name": "clause_payment_create_renewal_amend", "u_table_name": "u_clm_renewal_request", "u_field_name": "u_justification", "u_old_value": "", "u_new_value": "Auto-generated from payment clause insertion with medium risk", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "9b1b8ea580a807103e487b245ac97731", "u_br_name": "cp_risk_medium_enrich_details", "u_table_name": "u_clm_counterparty", "u_field_name": "u_primary_contact_name", "u_old_value": "Jane Doe", "u_new_value": "Risk Compliance Officer", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "9f1b8ea580a807103e487b245ac97729", "u_br_name": "activate_svc_contract_obligations", "u_table_name": "u_clm_obligation", "u_field_name": "u_priority", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "9f1b8ea580a807103e487b245ac97730", "u_br_name": "renewal_draft_sync_party_amendment", "u_table_name": "u_clm_counterparty", "u_field_name": "u_risk_rating", "u_old_value": "3", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "9f1b8ea580a807103e487b245ac97731", "u_br_name": "cp_risk_medium_enrich_details", "u_table_name": "u_clm_counterparty", "u_field_name": "u_preferred_currency", "u_old_value": "1", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "d31b8ea580a807103e487b245ac9772c", "u_br_name": "oblig_payment_high_cascade_actions", "u_table_name": "u_clm_compliance_event", "u_field_name": "u_event_type", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "d31b8ea580a807103e487b245ac97733", "u_br_name": "cp_risk_medium_enrich_details", "u_table_name": "u_clm_amendment", "u_field_name": "u_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "d71b8ea580a807103e487b245ac9772d", "u_br_name": "compliance_evt_create_clause_upd_cpty", "u_table_name": "u_clm_clause", "u_field_name": "u_contract", "u_old_value": "", "u_new_value": "c71b4ea580a807103e487b245ac977ef", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "db1b8ea580a807103e487b245ac9772d", "u_br_name": "compliance_evt_create_clause_upd_cpty", "u_table_name": "u_clm_clause", "u_field_name": "u_title", "u_old_value": "", "u_new_value": "Payment clause added due to high-severity policy breach", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "db1b8ea580a807103e487b245ac97734", "u_br_name": "cp_risk_medium_enrich_details", "u_table_name": "u_clm_review", "u_field_name": "u_review_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "df1b8ea580a807103e487b245ac9772b", "u_br_name": "oblig_payment_high_cascade_actions", "u_table_name": "u_clm_compliance_event", "u_field_name": "u_contract", "u_old_value": "", "u_new_value": "c71b4ea580a807103e487b245ac977ef", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "df1b8ea580a807103e487b245ac9772d", "u_br_name": "compliance_evt_create_clause_upd_cpty", "u_table_name": "u_clm_clause", "u_field_name": "u_is_standard", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}, {"sys_id": "df1b8ea580a807103e487b245ac97732", "u_br_name": "cp_risk_medium_enrich_details", "u_table_name": "u_clm_amendment", "u_field_name": "u_contract", "u_old_value": "", "u_new_value": "c71b4ea580a807103e487b245ac977ef", "u_error": "", "sys_created_on": "2026-04-29 11:42:22"}], "audits": [{"tablename": "u_clm_contract", "fieldname": "u_counterparty", "oldvalue": "", "newvalue": "321b4ea580a807103e487b245ac977ec", "documentkey": "c71b4ea580a807103e487b245ac977ef"}, {"tablename": "u_clm_contract", "fieldname": "u_status", "oldvalue": "", "newvalue": "4", "documentkey": "c71b4ea580a807103e487b245ac977ef"}, {"tablename": "u_clm_renewal_request", "fieldname": "u_terms_changed", "oldvalue": "", "newvalue": "0", "documentkey": "1f1b8ea580a807103e487b245ac9772f"}, {"tablename": "u_clm_counterparty", "fieldname": "u_notes", "oldvalue": "Active service agreement confirmed", "newvalue": "Medium risk - enhanced monitoring required as of 2026-04-29", "documentkey": "321b4ea580a807103e487b245ac977ec"}, {"tablename": "u_clm_clause", "fieldname": "u_title", "oldvalue": "", "newvalue": "Payment clause added due to high-severity policy breach", "documentkey": "531b8ea580a807103e487b245ac9772e"}, {"tablename": "u_clm_counterparty", "fieldname": "u_primary_contact_email", "oldvalue": "jane.doe@alphaservices.com", "newvalue": 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States", "documentkey": "321b4ea580a807103e487b245ac977ec"}, {"tablename": "u_clm_counterparty", "fieldname": "u_primary_contact_name", "oldvalue": "Jane Doe", "newvalue": "Risk Compliance Officer", "documentkey": "321b4ea580a807103e487b245ac977ec"}, {"tablename": "u_clm_compliance_event", "fieldname": "u_event_type", "oldvalue": "", "newvalue": "3", "documentkey": "571b8ea580a807103e487b245ac9772c"}, {"tablename": "u_clm_clause", "fieldname": "u_is_standard", "oldvalue": "", "newvalue": "1", "documentkey": "531b8ea580a807103e487b245ac9772e"}, {"tablename": "u_clm_amendment", "fieldname": "u_description", "oldvalue": "", "newvalue": "Amendment triggered by standard payment clause with medium risk level", "documentkey": "d71b8ea580a807103e487b245ac97733"}, {"tablename": "u_clm_renewal_request", "fieldname": "u_justification", "oldvalue": "", "newvalue": "Auto-generated from payment clause insertion with medium risk", "documentkey": "1f1b8ea580a807103e487b245ac9772f"}, {"tablename": "u_clm_counterparty", "fieldname": "u_risk_rating", "oldvalue": "3", "newvalue": "2", "documentkey": "321b4ea580a807103e487b245ac977ec"}, {"tablename": "u_clm_review", "fieldname": "u_contract", "oldvalue": "", "newvalue": "c71b4ea580a807103e487b245ac977ef", "documentkey": "5f1b8ea580a807103e487b245ac97734"}, {"tablename": "u_clm_contract", "fieldname": "u_status", "oldvalue": "4", "newvalue": "5", "documentkey": "c71b4ea580a807103e487b245ac977ef"}, {"tablename": "u_clm_obligation", "fieldname": "u_contract", "oldvalue": "", "newvalue": "c71b4ea580a807103e487b245ac977ef", "documentkey": "131b8ea580a807103e487b245ac9772a"}, {"tablename": "u_clm_clause", "fieldname": "u_negotiable", "oldvalue": "", "newvalue": "0", "documentkey": "531b8ea580a807103e487b245ac9772e"}, {"tablename": "u_clm_clause", "fieldname": "u_contract", "oldvalue": "", "newvalue": "c71b4ea580a807103e487b245ac977ef", "documentkey": "531b8ea580a807103e487b245ac9772e"}, {"tablename": "u_clm_amendment", "fieldname": "u_extends_expiry", "oldvalue": "", "newvalue": "0", "documentkey": "d71b8ea580a807103e487b245ac97733"}, {"tablename": "u_clm_counterparty", "fieldname": "u_notes", "oldvalue": "Initial onboarding complete", "newvalue": "Active service agreement confirmed", "documentkey": "321b4ea580a807103e487b245ac977ec"}, {"tablename": "u_clm_amendment", "fieldname": "u_contract", "oldvalue": "", "newvalue": "c71b4ea580a807103e487b245ac977ef", "documentkey": "d71b8ea580a807103e487b245ac97733"}, {"tablename": "u_clm_counterparty", "fieldname": "u_preferred_currency", "oldvalue": "3", "newvalue": "1", "documentkey": "321b4ea580a807103e487b245ac977ec"}, {"tablename": "u_clm_review", "fieldname": "u_requires_escalation", "oldvalue": "", "newvalue": "0", "documentkey": "5f1b8ea580a807103e487b245ac97734"}, {"tablename": "u_clm_obligation", "fieldname": "u_penalty_clause", "oldvalue": "", "newvalue": "0", "documentkey": "131b8ea580a807103e487b245ac9772a"}, {"tablename": "u_clm_compliance_event", "fieldname": "u_contract", "oldvalue": "", "newvalue": "c71b4ea580a807103e487b245ac977ef", "documentkey": "571b8ea580a807103e487b245ac9772c"}, {"tablename": "u_clm_clause", "fieldname": "u_approved_by_legal", "oldvalue": "", "newvalue": "0", "documentkey": "531b8ea580a807103e487b245ac9772e"}, {"tablename": "u_clm_counterparty", "fieldname": "u_risk_rating", "oldvalue": "3", "newvalue": "1", "documentkey": "321b4ea580a807103e487b245ac977ec"}], "raw_audits": [{"tablename": "u_clm_contract", "fieldname": "u_approval_threshold", "oldvalue": "", "newvalue": "500000", "documentkey": "c71b4ea580a807103e487b245ac977ef"}, {"tablename": "u_clm_contract", "fieldname": "u_currency", "oldvalue": "", "newvalue": "1", "documentkey": "c71b4ea580a807103e487b245ac977ef"}, {"tablename": "u_clm_contract", "fieldname": "u_expiration_date", "oldvalue": "", "newvalue": "2025-12-31", "documentkey": "c71b4ea580a807103e487b245ac977ef"}, {"tablename": "u_clm_contract", "fieldname": "u_contract_type", "oldvalue": 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Intellectual property developed jointly under Schedule 1 remains the property of the organization.\", \"sys_updated_on\": \"2026-05-01 07:25:59\", \"sys_tags\": \"\", \"u_signature_status\": \"2\", \"u_signed_date\": \"2024-09-25\", \"sys_id\": \"b2932f02e9a403103e4839baa507111e\", \"u_liability_cap\": \"150000\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:25:59\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_contract/a993eb02e9a403103e4839baa507118b\", \"value\": \"a993eb02e9a403103e4839baa507118b\"}, \"u_notice_period_days\": \"30\", \"u_counterparty\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_counterparty/8093ab02e9a403103e4839baa50711ef\", \"value\": \"8093ab02e9a403103e4839baa50711ef\"}, \"u_expiry_date\": \"2025-03-31\", \"u_is_primary_party\": \"true\", \"sys_created_by\": \"admin\", \"u_role_in_contract\": \"2\"}, {\"u_effective_date\": \"2024-01-15\", \"sys_mod_count\": \"0\", \"u_special_terms\": \"Standard vendor terms apply\", \"sys_updated_on\": \"2026-05-01 14:49:11\", \"sys_tags\": \"\", \"u_signature_status\": \"1\", \"u_signed_date\": \"2024-01-10\", \"sys_id\": \"db098d5ee92843103e4839baa5071147\", \"u_liability_cap\": \"250000\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:49:11\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_contract/c3098d5ee92843103e4839baa5071145\", \"value\": \"c3098d5ee92843103e4839baa5071145\"}, \"u_notice_period_days\": \"60\", \"u_counterparty\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_counterparty/cb098d5ee92843103e4839baa5071142\", \"value\": \"cb098d5ee92843103e4839baa5071142\"}, \"u_expiry_date\": \"2025-12-31\", \"u_is_primary_party\": \"true\", \"sys_created_by\": \"admin\", \"u_role_in_contract\": \"1\"}, {\"u_effective_date\": \"2023-07-01\", \"sys_mod_count\": \"0\", \"u_special_terms\": \"Vendor must maintain ISO 27001 certification throughout the contract term. Annual security assessments to be provided to the organization upon request. Data residency restricted to US-based data centers as per Schedule D.\", \"sys_updated_on\": \"2026-05-01 07:25:58\", \"sys_tags\": \"\", \"u_signature_status\": \"2\", \"u_signed_date\": \"2023-06-28\", \"sys_id\": \"fe932f02e9a403103e4839baa507111b\", \"u_liability_cap\": \"5000000\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:25:58\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_contract/1d93eb02e9a403103e4839baa5071188\", \"value\": \"1d93eb02e9a403103e4839baa5071188\"}, \"u_notice_period_days\": \"60\", \"u_counterparty\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_counterparty/3f83ab02e9a403103e4839baa50711ab\", \"value\": \"3f83ab02e9a403103e4839baa50711ab\"}, \"u_expiry_date\": \"2026-06-30\", \"u_is_primary_party\": \"true\", \"sys_created_by\": \"admin\", \"u_role_in_contract\": \"1\"}], \"u_cot_obligation_review\": [{\"u_evidence_reference\": \"Portal delivery receipt #PR-20250128-007; Partner acknowledgement email dated 2025-01-30 from s.brennan@eirwave.ie\", \"u_number\": \"REV0001001\", \"u_evidence_type\": \"2\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 07:25:59\", \"u_reviewer\": \"\", \"sys_tags\": \"\", \"u_next_review_date\": \"\", \"u_review_score\": \"95\", \"sys_id\": \"0b932f02e9a403103e4839baa5071120\", \"sys_updated_by\": \"admin\", \"u_comments\": \"All onboarding documentation items listed in Schedule 1 have been verified as delivered via the secure partner portal on 2025-01-28. Partner (Eirwave Solutions Ltd.) confirmed receipt in writing on 2025-01-30. API integration guide, branding assets, and support escalation procedures all present and complete. No deficiencies identified.\", \"sys_created_on\": \"2026-05-01 07:25:59\", \"u_review_status\": \"3\", \"u_rejection_reason\": \"\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-02-03 10:30:00\", \"u_is_final_review\": \"true\", \"u_obligation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_obligation/0993eb02e9a403103e4839baa5071186\", \"value\": \"0993eb02e9a403103e4839baa5071186\"}}, {\"u_evidence_reference\": \"Invoice INV-NC-2025-Q1 received via vendor portal on 2025-03-31; MSA Section 8.2 and Schedule A referenced\", \"u_number\": \"REV0001003\", \"u_evidence_type\": \"3\", \"sys_mod_count\": \"0\", \"u_decision\": \"3\", \"sys_updated_on\": \"2026-05-01 07:26:00\", \"u_reviewer\": \"\", \"sys_tags\": \"\", \"u_next_review_date\": \"2025-04-09\", \"u_review_score\": \"30\", \"sys_id\": \"93936f02e9a403103e4839baa5071135\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Invoice INV-NC-2025-Q1 submitted by NimbusCore Technologies Inc. on 2025-03-31 was reviewed against the requirements of Section 8.2 of the MSA. The invoice does not include the required itemized breakdown by service category (compute, storage, networking) and lacks the consumption unit detail mandated by Schedule A. The lump-sum format submitted is not compliant. Vendor must resubmit a corrected invoice with full itemization within 5 business days.\", \"sys_created_on\": \"2026-05-01 07:26:00\", \"u_review_status\": \"3\", \"u_rejection_reason\": \"Invoice does not meet the itemization requirements specified in Section 8.2 and Schedule A of the Master Services Agreement. Lump-sum billing is not accepted. Resubmission required with per-category consumption breakdown.\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-04-02 09:00:00\", \"u_is_final_review\": \"false\", \"u_obligation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_obligation/f493eb02e9a403103e4839baa5071181\", \"value\": \"f493eb02e9a403103e4839baa5071181\"}}, {\"u_evidence_reference\": \"Audit engagement letter ref: EP-2025-0312; Draft audit findings memo dated 2025-03-14\", \"u_number\": \"REV0001002\", \"u_evidence_type\": \"1\", \"sys_mod_count\": \"0\", \"u_decision\": \"4\", \"sys_updated_on\": \"2026-05-01 07:26:01\", \"u_reviewer\": \"\", \"sys_tags\": \"\", \"u_next_review_date\": \"2025-03-28\", \"u_review_score\": \"50\", \"sys_id\": \"97936f02e9a403103e4839baa5071137\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Initial submission reviewed. Engagement letter from the third-party audit firm (Ernst & Partners LLP) has been received, confirming audit fieldwork was completed on 2025-03-10. However, the final certified audit report has not yet been issued. Decision deferred pending receipt of the signed certification document. Reviewer to follow up with compliance team by 2025-03-28.\", \"sys_created_on\": \"2026-05-01 07:26:01\", \"u_review_status\": \"2\", \"u_rejection_reason\": \"\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-03-18 14:15:00\", \"u_is_final_review\": \"false\", \"u_obligation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_obligation/4593eb02e9a403103e4839baa5071184\", \"value\": \"4593eb02e9a403103e4839baa5071184\"}}], \"u_cot_escalation\": [{\"u_number\": \"ESC0001003\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:26:02\", \"sys_tags\": \"\", \"u_resolved_date\": \"2025-02-03 10:45:00\", \"u_escalation_reason\": \"Obligation OBL0001003 (Partner Onboarding Documentation Package Delivery) was flagged as at risk on 2025-01-24 when the assigned owner reported that the API integration guide had not yet been finalised by the technical authoring team, with only 5 business days remaining before the contractual deadline of 2025-01-31. Escalation raised to Team Lead level to coordinate cross-team resource prioritisation and ensure all documentation items were completed and uploaded to the secure partner portal on time.\", \"sys_id\": \"bb936f02e9a403103e4839baa507113c\", \"u_days_overdue_at_escalation\": \"0\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"All documentation items were completed and uploaded to the secure partner portal on 2025-01-28, three days ahead of the contractual deadline. Partner (Eirwave Solutions Ltd.) confirmed receipt in writing on 2025-01-30. Obligation review was approved on 2025-02-03. Escalation closed as resolved with no contractual breach.\", \"u_severity\": \"1\", \"sys_created_on\": \"2026-05-01 07:26:02\", \"u_requires_legal_action\": \"false\", \"u_escalation_level\": \"1\", \"u_target_resolution_date\": \"2025-01-31\", \"u_status\": \"3\", \"u_escalated_to\": \"\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"2025-01-24 15:00:00\", \"u_obligation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_obligation/0993eb02e9a403103e4839baa5071186\", \"value\": \"0993eb02e9a403103e4839baa5071186\"}}, {\"u_number\": \"ESC0001002\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:26:03\", \"sys_tags\": \"\", \"u_resolved_date\": \"\", \"u_escalation_reason\": \"Obligation OBL0001001 (Quarterly Invoice Submission – Cloud Infrastructure Services) had its initial Q1 2025 invoice submission rejected on 2025-04-02 due to non-compliance with Section 8.2 and Schedule A itemization requirements. The vendor (NimbusCore Technologies Inc.) was given until 2025-04-09 to resubmit a corrected invoice. As of 2025-04-10, no corrected invoice has been received. The obligation due date of 2025-04-15 is now at risk. Escalation raised to Contract Manager's line manager to apply vendor pressure and ensure corrected submission is received before the contractual deadline is breached.\", \"sys_id\": \"bf936f02e9a403103e4839baa507113e\", \"u_days_overdue_at_escalation\": \"1\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"\", \"u_severity\": \"2\", \"sys_created_on\": \"2026-05-01 07:26:03\", \"u_requires_legal_action\": \"false\", \"u_escalation_level\": \"2\", \"u_target_resolution_date\": \"2025-04-15\", \"u_status\": \"2\", \"u_escalated_to\": \"\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"2025-04-10 11:30:00\", \"u_obligation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_obligation/f493eb02e9a403103e4839baa5071181\", \"value\": \"f493eb02e9a403103e4839baa5071181\"}}, {\"u_number\": \"ESC0001001\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:26:01\", \"sys_tags\": \"\", \"u_resolved_date\": \"\", \"u_escalation_reason\": \"Obligation OBL0001002 (Annual Data Protection Audit Report Submission) passed its contractual due date of 2025-03-01 without reaching Fulfilled status. The obligation is now 25 days overdue. The client (Meridian Financial Group plc) is a regulated financial services entity subject to FCA oversight, and failure to deliver the certified audit report constitutes a potential breach of Appendix C of the SLA. Legal counsel has been notified. Escalation raised to Director level to authorise emergency resource allocation and engage directly with the audit firm to expedite report issuance.\", \"sys_id\": \"eb936f02e9a403103e4839baa5071139\", \"u_days_overdue_at_escalation\": \"25\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"\", \"u_severity\": \"4\", \"sys_created_on\": \"2026-05-01 07:26:01\", \"u_requires_legal_action\": \"true\", \"u_escalation_level\": \"3\", \"u_target_resolution_date\": \"2025-04-04\", \"u_status\": \"2\", \"u_escalated_to\": \"\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"2025-03-26 09:00:00\", \"u_obligation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_obligation/4593eb02e9a403103e4839baa5071184\", \"value\": \"4593eb02e9a403103e4839baa5071184\"}}], \"u_cot_stakeholder\": [{\"u_name\": \"Marcus Holt\", \"u_department\": \"\", \"u_email\": \"m.holt@organization.com\", \"u_max_obligation_load\": \"20\", \"u_title\": \"Compliance Officer\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:26:03\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_expertise_area\": \"GDPR, ISO 27001, data protection audits, regulatory reporting\", \"u_notification_preference\": \"1\", \"sys_id\": \"00a36f02e9a403103e4839baa50711ca\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+44-20-555-0247\", \"sys_created_on\": \"2026-05-01 07:26:03\", \"u_role\": \"3\", \"u_manager\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_stakeholder/ec436e74f5a843103e48d0fce3b80257\", \"value\": \"ec436e74f5a843103e48d0fce3b80257\"}, \"sys_created_by\": \"admin\"}, {\"u_name\": \"Diana Osei\", \"u_department\": \"\", \"u_email\": \"d.osei@organization.com\", \"u_max_obligation_load\": \"15\", \"u_title\": \"Senior Contract Manager\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:26:04\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_expertise_area\": \"Vendor contracts, SLA management, cloud services procurement\", \"u_notification_preference\": \"4\", \"sys_id\": \"10a36f02e9a403103e4839baa50711cd\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-302-555-0182\", \"sys_created_on\": \"2026-05-01 07:26:04\", \"u_role\": \"1\", \"u_manager\": \"\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Fiona Gallagher\", \"u_department\": \"\", \"u_email\": \"f.gallagher@organization.com\", \"u_max_obligation_load\": \"5\", \"u_title\": \"Director of Legal and Commercial Affairs\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:26:04\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_expertise_area\": \"Contract governance, legal risk, executive escalation management, partnership agreements\", \"u_notification_preference\": \"1\", \"sys_id\": \"d0a36f02e9a403103e4839baa50711cf\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+353-1-555-0391\", \"sys_created_on\": \"2026-05-01 07:26:04\", \"u_role\": \"5\", \"u_manager\": \"\", \"sys_created_by\": \"admin\"}], \"u_cot_department\": [{\"u_name\": \"Technology and Vendor Management\", \"u_code\": \"TVM-003\", \"sys_mod_count\": \"0\", \"u_obligation_sla_days\": \"21\", \"sys_updated_on\": \"2026-05-01 07:26:06\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"38a3af02e9a403103e4839baa5071146\", \"u_description\": \"Oversees all technology vendor contracts and procurement obligations, including cloud infrastructure services, software licensing, and managed service agreements. Responsible for ensuring vendor obligations such as invoicing, SLA adherence, and security certifications are tracked and fulfilled on schedule.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:26:06\", \"u_head\": \"\", \"u_parent_department\": \"\", \"u_compliance_tier\": \"2\", \"u_cost_center\": \"CC-5200\", \"sys_created_by\": \"admin\", \"u_annual_contract_budget\": \"3500000\", \"u_region\": \"1\"}, {\"u_name\": \"Compliance and Data Protection\", \"u_code\": \"CDP-002\", \"sys_mod_count\": \"0\", \"u_obligation_sla_days\": \"10\", \"sys_updated_on\": \"2026-05-01 07:26:06\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"e0a3af02e9a403103e4839baa5071144\", \"u_description\": \"Manages all regulatory compliance obligations including GDPR, ISO 27001, and sector-specific reporting requirements. Responsible for coordinating third-party data protection audits, maintaining compliance registers, and ensuring contractual compliance obligations are fulfilled within agreed SLA windows.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:26:06\", \"u_head\": \"\", \"u_parent_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_department/e4a36f02e9a403103e4839baa50711d1\", \"value\": \"e4a36f02e9a403103e4839baa50711d1\"}, \"u_compliance_tier\": \"3\", \"u_cost_center\": \"CC-4110\", \"sys_created_by\": \"admin\", \"u_annual_contract_budget\": \"1200000\", \"u_region\": \"2\"}, {\"u_name\": \"Legal and Commercial Affairs\", \"u_code\": \"LCA-001\", \"sys_mod_count\": \"0\", \"u_obligation_sla_days\": \"14\", \"sys_updated_on\": \"2026-05-01 07:26:05\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"e4a36f02e9a403103e4839baa50711d1\", \"u_description\": \"Responsible for the end-to-end governance of all legal and commercial contracts, including vendor agreements, client SLAs, and partnership arrangements. Oversees obligation tracking, escalation management, and legal risk mitigation across all business units.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:26:05\", \"u_head\": \"\", \"u_parent_department\": \"\", \"u_compliance_tier\": \"3\", \"u_cost_center\": \"CC-4100\", \"sys_created_by\": \"admin\", \"u_annual_contract_budget\": \"5000000\", \"u_region\": \"4\"}], \"u_cot_obligation_category\": [{\"u_name\": \"Regulatory Compliance\", \"u_default_sla_days\": \"14\", \"u_code\": \"CAT-REG-001\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_default_priority\": \"4\", \"sys_updated_on\": \"2026-05-01 07:25:47\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"9493ab02e9a403103e4839baa50711f1\", \"u_description\": \"Encompasses all contractual obligations that arise from or relate to statutory and regulatory requirements, including data protection legislation (GDPR), information security standards (ISO 27001), sector-specific regulations (e.g., FCA), and mandatory audit reporting. Obligations in this category carry elevated risk and require legal review prior to closure.\", \"u_review_frequency\": \"2\", \"sys_updated_by\": \"admin\", \"u_escalation_threshold_days\": \"5\", \"sys_created_on\": \"2026-05-01 07:25:47\", \"sys_created_by\": \"admin\", \"u_requires_legal_review\": \"true\", \"u_regulatory_framework\": \"GDPR, ISO 27001, FCA Handbook, UK Data Protection Act 2018\"}, {\"u_name\": \"Financial Obligations\", \"u_default_sla_days\": \"30\", \"u_code\": \"CAT-FIN-002\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_default_priority\": \"3\", \"sys_updated_on\": \"2026-05-01 07:25:49\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"a493ab02e9a403103e4839baa50711f6\", \"u_description\": \"Covers all contractual obligations related to financial transactions, including invoice submission, payment processing, billing reconciliation, and liability cap adherence. Applicable to vendor agreements and client contracts where monetary commitments are defined. Obligations are tracked against contractual payment schedules and invoicing terms.\", \"u_review_frequency\": \"2\", \"sys_updated_by\": \"admin\", \"u_escalation_threshold_days\": \"7\", \"sys_created_on\": \"2026-05-01 07:25:49\", \"sys_created_by\": \"admin\", \"u_requires_legal_review\": \"false\", \"u_regulatory_framework\": \"IFRS 15, Internal Finance Policy FP-2023-04\"}, {\"u_name\": \"Delivery and Onboarding\", \"u_default_sla_days\": \"30\", \"u_code\": \"CAT-DEL-003\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_default_priority\": \"2\", \"sys_updated_on\": \"2026-05-01 07:25:48\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"d093ab02e9a403103e4839baa50711f4\", \"u_description\": \"Covers obligations requiring the delivery of tangible or digital assets to counterparties, including onboarding documentation packages, API integration guides, branding assets, software releases, and technical handover materials. Typically one-time obligations tied to contract execution milestones or schedule deliverables. Completion is evidenced by counterparty acknowledgement or portal delivery receipts.\", \"u_review_frequency\": \"4\", \"sys_updated_by\": \"admin\", \"u_escalation_threshold_days\": \"7\", \"sys_created_on\": \"2026-05-01 07:25:48\", \"sys_created_by\": \"admin\", \"u_requires_legal_review\": \"false\", \"u_regulatory_framework\": \"\"}], \"u_cot_audit_log\": [{\"u_source_system\": \"COT Scheduled Job – Overdue Obligation Monitor v2.1\", \"u_old_value\": \"Assigned\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:26:07\", \"sys_tags\": \"\", \"u_action_type\": \"1\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_stakeholder/00a36f02e9a403103e4839baa50711ca\", \"value\": \"00a36f02e9a403103e4839baa50711ca\"}, \"u_action_timestamp\": \"2025-03-02 00:05:00\", \"sys_id\": \"0da3af02e9a403103e4839baa5071148\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Automated status transition triggered by scheduled job. Obligation OBL0001002 (Annual Data Protection Audit Report Submission) passed its contractual due date of 2025-03-01 without reaching Fulfilled status. Status automatically updated from Assigned to Overdue in accordance with business rule COT-BR-003. Compliance Officer (Marcus Holt) notified via email at 00:05 UTC on 2025-03-02.\", \"sys_created_on\": \"2026-05-01 07:26:07\", \"u_field_changed\": \"status\", \"u_previous_status\": \"2\", \"u_new_value\": \"Overdue\", \"u_is_automated\": \"true\", \"u_new_status\": \"5\", \"sys_created_by\": \"admin\", \"u_obligation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_obligation/4593eb02e9a403103e4839baa5071184\", \"value\": \"4593eb02e9a403103e4839baa5071184\"}}, {\"u_source_system\": \"Contract Obligation Tracking System – Web UI\", \"u_old_value\": \"No active escalation\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:26:08\", \"sys_tags\": \"\", \"u_action_type\": \"4\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_stakeholder/00a36f02e9a403103e4839baa50711ca\", \"value\": \"00a36f02e9a403103e4839baa50711ca\"}, \"u_action_timestamp\": \"2025-03-26 09:00:00\", \"sys_id\": \"0da3af02e9a403103e4839baa507114b\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Escalation ESC0001001 raised by Marcus Holt (Compliance Officer) against obligation OBL0001002, which was 25 days overdue as of 2025-03-26. Escalation directed to Fiona Gallagher at Director level due to regulatory exposure under the Meridian Financial Group SLA (CON0001002). Legal counsel notified. Requires legal action flag set. Target resolution date set to 2025-04-04.\", \"sys_created_on\": \"2026-05-01 07:26:08\", \"u_field_changed\": \"escalation\", \"u_previous_status\": \"5\", \"u_new_value\": \"ESC0001001 – Escalated to Fiona Gallagher (Director of Legal and Commercial Affairs), Level: Director, Severity: Critical\", \"u_is_automated\": \"false\", \"u_new_status\": \"5\", \"sys_created_by\": \"admin\", \"u_obligation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_obligation/4593eb02e9a403103e4839baa5071184\", \"value\": \"4593eb02e9a403103e4839baa5071184\"}}, {\"u_source_system\": \"Contract Obligation Tracking System – Web UI\", \"u_old_value\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:26:08\", \"sys_tags\": \"\", \"u_action_type\": \"2\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_stakeholder/10a36f02e9a403103e4839baa50711cd\", \"value\": \"10a36f02e9a403103e4839baa50711cd\"}, \"u_action_timestamp\": \"2025-03-15 09:22:00\", \"sys_id\": \"51a3af02e9a403103e4839baa507114e\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Obligation OBL0001001 (Quarterly Invoice Submission – Cloud Infrastructure Services) manually assigned to Diana Osei (Senior Contract Manager) following Q1 2025 obligation planning review. Status updated from Pending to In Progress. Diana Osei confirmed acceptance of obligation ownership. Finance team notified to prepare for invoice receipt by 2025-04-15.\", \"sys_created_on\": \"2026-05-01 07:26:08\", \"u_field_changed\": \"assigned_owner\", \"u_previous_status\": \"1\", \"u_new_value\": \"Diana Osei\", \"u_is_automated\": \"false\", \"u_new_status\": \"3\", \"sys_created_by\": \"admin\", \"u_obligation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cot_obligation/f493eb02e9a403103e4839baa5071181\", \"value\": \"f493eb02e9a403103e4839baa5071181\"}}]}", "schema": "{\"u_cot_obligation\": {\"u_number\": {\"type\": \"str\"}, \"u_contract\": {\"FK\": \"u_cot_contract\"}, \"u_title\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Assigned\", \"In Progress\", \"Fulfilled\", \"Overdue\"]}, \"u_due_date\": {\"type\": \"str\"}, \"u_assigned_owner\": {\"FK\": \"u_cot_stakeholder\"}, \"u_obligation_type\": {\"type\": \"str\", \"enum\": [\"Delivery\", \"Payment\", \"Compliance\", \"Reporting\", \"Service\"]}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_is_recurring\": {\"type\": \"bool\"}, \"u_fulfillment_date\": {\"type\": \"str\"}, \"u_category\": {\"FK\": \"u_cot_obligation_category\"}, \"u_notes\": {\"type\": \"str\"}, \"u_completion_percentage\": {\"type\": \"decimal\"}}, \"u_cot_contract\": {\"u_number\": {\"type\": \"str\"}, \"u_title\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Active\", \"Expired\", \"Terminated\", \"Closed\"]}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_contract_value\": {\"type\": \"decimal\"}, \"u_currency\": {\"type\": \"str\", \"enum\": [\"USD\", \"EUR\", \"GBP\", \"JPY\"]}, \"u_contract_type\": {\"type\": \"str\", \"enum\": [\"Vendor\", \"Client\", \"Partnership\", \"NDA\", \"SLA\"]}, \"u_owner\": {\"FK\": \"u_cot_stakeholder\"}, \"u_governing_law\": {\"type\": \"str\"}, \"u_auto_renew\": {\"type\": \"bool\"}}, \"u_cot_counterparty\": {\"u_name\": {\"type\": \"str\"}, \"u_counterparty_type\": {\"type\": \"str\", \"enum\": [\"Vendor\", \"Client\", \"Partner\", \"Regulator\"]}, \"u_registration_number\": {\"type\": \"str\"}, \"u_primary_contact_name\": {\"type\": \"str\"}, \"u_primary_contact_email\": {\"type\": \"str\"}, \"u_country\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"Blacklisted\"]}, \"u_risk_rating\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_onboarding_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}, \"u_website\": {\"type\": \"str\"}}, \"u_cot_contract_counterparty\": {\"u_contract\": {\"FK\": \"u_cot_contract\"}, \"u_counterparty\": {\"FK\": \"u_cot_counterparty\"}, \"u_role_in_contract\": {\"type\": \"str\", \"enum\": [\"Obligor\", \"Obligee\", \"Guarantor\", \"Observer\"]}, \"u_signed_date\": {\"type\": \"str\"}, \"u_signature_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Signed\", \"Declined\", \"Expired\"]}, \"u_liability_cap\": {\"type\": \"decimal\"}, \"u_notice_period_days\": {\"type\": \"int\"}, \"u_is_primary_party\": {\"type\": \"bool\"}, \"u_special_terms\": {\"type\": \"str\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}}, \"u_cot_obligation_review\": {\"u_number\": {\"type\": \"str\"}, \"u_obligation\": {\"FK\": \"u_cot_obligation\"}, \"u_reviewer\": {\"FK\": \"u_cot_stakeholder\"}, \"u_review_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"In Progress\", \"Completed\", \"Cancelled\"]}, \"u_review_date\": {\"type\": \"str\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Deferred\"]}, \"u_comments\": {\"type\": \"str\"}, \"u_evidence_reference\": {\"type\": \"str\"}, \"u_evidence_type\": {\"type\": \"str\", \"enum\": [\"Document\", \"Email\", \"System Record\", \"Photo\", \"Other\"]}, \"u_is_final_review\": {\"type\": \"bool\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_review_score\": {\"type\": \"int\"}, \"u_next_review_date\": {\"type\": \"str\"}}, \"u_cot_escalation\": {\"u_number\": {\"type\": \"str\"}, \"u_obligation\": {\"FK\": \"u_cot_obligation\"}, \"u_escalated_to\": {\"FK\": \"u_cot_stakeholder\"}, \"u_escalation_reason\": {\"type\": \"str\"}, \"u_escalation_date\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Resolved\", \"Closed\"]}, \"u_severity\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_resolution_notes\": {\"type\": \"str\"}, \"u_resolved_date\": {\"type\": \"str\"}, \"u_days_overdue_at_escalation\": {\"type\": \"int\"}, \"u_escalation_level\": {\"type\": \"str\", \"enum\": [\"Team Lead\", \"Manager\", \"Director\", \"Executive\"]}, \"u_requires_legal_action\": {\"type\": \"bool\"}, \"u_target_resolution_date\": {\"type\": \"str\"}}, \"u_cot_stakeholder\": {\"u_name\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_cot_department\"}, \"u_role\": {\"type\": \"str\", \"enum\": [\"Contract Manager\", \"Legal Counsel\", \"Compliance Officer\", \"Operations Lead\", \"Executive\"]}, \"u_is_active\": {\"type\": \"bool\"}, \"u_phone\": {\"type\": \"str\"}, \"u_title\": {\"type\": \"str\"}, \"u_manager\": {\"FK\": \"u_cot_stakeholder\"}, \"u_notification_preference\": {\"type\": \"str\", \"enum\": [\"Email\", \"SMS\", \"In-App\", \"All\"]}, \"u_max_obligation_load\": {\"type\": \"int\"}, \"u_expertise_area\": {\"type\": \"str\"}}, \"u_cot_department\": {\"u_name\": {\"type\": \"str\"}, \"u_code\": {\"type\": \"str\"}, \"u_head\": {\"FK\": \"u_cot_stakeholder\"}, \"u_description\": {\"type\": \"str\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_cost_center\": {\"type\": \"str\"}, \"u_annual_contract_budget\": {\"type\": \"decimal\"}, \"u_obligation_sla_days\": {\"type\": \"int\"}, \"u_parent_department\": {\"FK\": \"u_cot_department\"}, \"u_region\": {\"type\": \"str\", \"enum\": [\"Americas\", \"EMEA\", \"APAC\", \"Global\"]}, \"u_compliance_tier\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Enhanced\", \"Strict\"]}}, \"u_cot_obligation_category\": {\"u_name\": {\"type\": \"str\"}, \"u_code\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_parent_category\": {\"FK\": \"u_cot_obligation_category\"}, \"u_default_priority\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_requires_legal_review\": {\"type\": \"bool\"}, \"u_default_sla_days\": {\"type\": \"int\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_regulatory_framework\": {\"type\": \"str\"}, \"u_escalation_threshold_days\": {\"type\": \"int\"}, \"u_review_frequency\": {\"type\": \"str\", \"enum\": [\"Monthly\", \"Quarterly\", \"Annually\", \"Ad Hoc\"]}}, \"u_cot_audit_log\": {\"u_obligation\": {\"FK\": \"u_cot_obligation\"}, \"u_performed_by\": {\"FK\": \"u_cot_stakeholder\"}, \"u_action_type\": {\"type\": \"str\", \"enum\": [\"Status Change\", \"Assignment\", \"Review Submitted\", \"Escalation Raised\", \"Field Update\"]}, \"u_action_timestamp\": {\"type\": \"str\"}, \"u_previous_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Assigned\", \"In Progress\", \"Fulfilled\", \"Overdue\"]}, \"u_new_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Assigned\", \"In Progress\", \"Fulfilled\", \"Overdue\"]}, \"u_field_changed\": {\"type\": \"str\"}, \"u_old_value\": {\"type\": \"str\"}, \"u_new_value\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_source_system\": {\"type\": \"str\"}, \"u_is_automated\": {\"type\": \"bool\"}}}", "business_rules": [{"name": "overdue_obligation_escalation_audit", "fires_on_table": "u_cot_obligation", "filter_condition": "u_statusCHANGESTO5^u_priority=4", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Insert an escalation record for this overdue critical obligation\n var grEsc = new GlideRecord('u_cot_escalation');\n grEsc.initialize();\n grEsc.setValue('u_obligation', current.getValue('u_number'));\n _ewmLog('u_cot_escalation', 'u_obligation', '', current.getValue('u_number'), '');\n grEsc.setValue('u_escalation_reason', 'Critical obligation transitioned to Overdue status');\n _ewmLog('u_cot_escalation', 'u_escalation_reason', '', 'Critical obligation transitioned to Overdue status', '');\n grEsc.setValue('u_status', '1');\n _ewmLog('u_cot_escalation', 'u_status', '', '1', '');\n grEsc.setValue('u_severity', '4');\n _ewmLog('u_cot_escalation', 'u_severity', '', '4', '');\n grEsc.setValue('u_escalation_level', '3');\n _ewmLog('u_cot_escalation', 'u_escalation_level', '', '3', '');\n grEsc.setValue('u_escalation_date', new GlideDateTime().getValue());\n _ewmLog('u_cot_escalation', 'u_escalation_date', '', new GlideDateTime().getValue(), '');\n grEsc.setValue('u_requires_legal_action', 'true');\n _ewmLog('u_cot_escalation', 'u_requires_legal_action', '', 'true', '');\n try {\n var rEsc = grEsc.insert();\n if (!rEsc) { _ewmLog('','','','', 'GR insert failed: ' + grEsc.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert an audit log entry recording the status change\n var grAudit = new GlideRecord('u_cot_audit_log');\n grAudit.initialize();\n grAudit.setValue('u_obligation', current.getValue('u_number'));\n _ewmLog('u_cot_audit_log', 'u_obligation', '', current.getValue('u_number'), '');\n grAudit.setValue('u_action_type', '1');\n _ewmLog('u_cot_audit_log', 'u_action_type', '', '1', '');\n var prevStatus = previous.getValue('u_status') || '';\n grAudit.setValue('u_previous_status', prevStatus);\n _ewmLog('u_cot_audit_log', 'u_previous_status', '', prevStatus, '');\n grAudit.setValue('u_new_status', '5');\n _ewmLog('u_cot_audit_log', 'u_new_status', '', '5', '');\n grAudit.setValue('u_field_changed', 'u_status');\n _ewmLog('u_cot_audit_log', 'u_field_changed', '', 'u_status', '');\n grAudit.setValue('u_old_value', prevStatus);\n _ewmLog('u_cot_audit_log', 'u_old_value', '', prevStatus, '');\n grAudit.setValue('u_new_value', '5');\n _ewmLog('u_cot_audit_log', 'u_new_value', '', '5', '');\n grAudit.setValue('u_action_timestamp', new GlideDateTime().getValue());\n _ewmLog('u_cot_audit_log', 'u_action_timestamp', '', new GlideDateTime().getValue(), '');\n grAudit.setValue('u_comments', 'Auto-escalated: critical obligation became overdue');\n _ewmLog('u_cot_audit_log', 'u_comments', '', 'Auto-escalated: critical obligation became overdue', '');\n grAudit.setValue('u_is_automated', 'true');\n _ewmLog('u_cot_audit_log', 'u_is_automated', '', 'true', '');\n grAudit.setValue('u_source_system', 'Business Rule');\n _ewmLog('u_cot_audit_log', 'u_source_system', '', 'Business Rule', '');\n try {\n var rAudit = grAudit.insert();\n if (!rAudit) { _ewmLog('','','','', 'GR insert failed: ' + grAudit.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 3. Update the parent contract to flag it needs attention and set status to Expired\n var contractRef = current.getValue('u_contract');\n if (contractRef) {\n var grContract = new GlideRecord('u_cot_contract');\n grContract.addQuery('sys_id', contractRef);\n grContract.query();\n if (grContract.next()) {\n var oldGovLaw = grContract.getValue('u_governing_law');\n grContract.setValue('u_governing_law', 'REVIEW REQUIRED - Overdue Critical Obligation');\n _ewmLog('u_cot_contract', 'u_governing_law', oldGovLaw, 'REVIEW REQUIRED - Overdue Critical Obligation', '');\n\n var oldStatus = grContract.getValue('u_status');\n grContract.setValue('u_status', '3');\n _ewmLog('u_cot_contract', 'u_status', oldStatus, '3', '');\n\n var oldAutoRenew = grContract.getValue('u_auto_renew');\n grContract.setValue('u_auto_renew', 'true');\n _ewmLog('u_cot_contract', 'u_auto_renew', oldAutoRenew, 'true', '');\n\n try {\n var rCon = grContract.update();\n if (!rCon) { _ewmLog('','','','', 'GR update failed: ' + grContract.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}, {"name": "contract_expire_update_parties", "fires_on_table": "u_cot_contract", "filter_condition": "u_statusCHANGESTO3^u_auto_renew=true", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // --- Table 1: u_cot_contract (current row, before-BR self-write) ---\n\n // Update description to note expiration\n var oldDesc = current.getValue('u_description');\n current.setValue('u_description', 'Contract expired - pending auto-renewal review');\n _ewmLog('u_cot_contract', 'u_description', oldDesc, current.getValue('u_description'), '');\n\n // Update governing_law to flag review needed\n var oldLaw = current.getValue('u_governing_law');\n current.setValue('u_governing_law', 'Renewal review required');\n _ewmLog('u_cot_contract', 'u_governing_law', oldLaw, current.getValue('u_governing_law'), '');\n\n // --- Table 2: u_cot_contract_counterparty (update related records) ---\n\n var gr = new GlideRecord('u_cot_contract_counterparty');\n gr.addQuery('u_contract', current.getUniqueValue());\n gr.query();\n while (gr.next()) {\n // Set signature_status to Signed (2) to trigger downstream slot_2\n var oldSigStatus = gr.getValue('u_signature_status');\n gr.setValue('u_signature_status', '2');\n _ewmLog('u_cot_contract_counterparty', 'u_signature_status', oldSigStatus, gr.getValue('u_signature_status'), '');\n\n // Set special_terms to note expiration\n var oldTerms = gr.getValue('u_special_terms');\n gr.setValue('u_special_terms', 'Contract expired - terms under renewal review');\n _ewmLog('u_cot_contract_counterparty', 'u_special_terms', oldTerms, gr.getValue('u_special_terms'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n\n})(current, previous);"}, {"name": "set_terms_on_signed_primary_party", "fires_on_table": "u_cot_contract_counterparty", "filter_condition": "u_signature_statusCHANGESTO2^u_is_primary_party=true", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Set liability_cap to 500000 for signed primary parties\n var oldCap = current.getValue('u_liability_cap');\n current.setValue('u_liability_cap', 500000);\n _ewmLog('u_cot_contract_counterparty', 'u_liability_cap', oldCap, current.getValue('u_liability_cap'), '');\n\n // 2. Set notice_period_days to 30\n var oldNotice = current.getValue('u_notice_period_days');\n current.setValue('u_notice_period_days', 30);\n _ewmLog('u_cot_contract_counterparty', 'u_notice_period_days', oldNotice, current.getValue('u_notice_period_days'), '');\n\n // 3. Set special_terms with standard clause\n var oldTerms = current.getValue('u_special_terms');\n current.setValue('u_special_terms', 'Standard liability and indemnification terms applied upon primary party signature');\n _ewmLog('u_cot_contract_counterparty', 'u_special_terms', oldTerms, current.getValue('u_special_terms'), '');\n\n // 4. Insert a mirror record for the Observer role to track the signed counterparty\n var gr = new GlideRecord('u_cot_contract_counterparty');\n gr.initialize();\n gr.setValue('u_contract', current.getValue('u_contract'));\n _ewmLog('u_cot_contract_counterparty', 'u_contract', '', current.getValue('u_contract'), '');\n gr.setValue('u_counterparty', current.getValue('u_counterparty'));\n _ewmLog('u_cot_contract_counterparty', 'u_counterparty', '', current.getValue('u_counterparty'), '');\n gr.setValue('u_role_in_contract', '4');\n _ewmLog('u_cot_contract_counterparty', 'u_role_in_contract', '', '4', '');\n gr.setValue('u_signature_status', '2');\n _ewmLog('u_cot_contract_counterparty', 'u_signature_status', '', '2', '');\n gr.setValue('u_is_primary_party', 'false');\n _ewmLog('u_cot_contract_counterparty', 'u_is_primary_party', '', 'false', '');\n gr.setValue('u_liability_cap', 0);\n _ewmLog('u_cot_contract_counterparty', 'u_liability_cap', '', '0', '');\n gr.setValue('u_notice_period_days', 30);\n _ewmLog('u_cot_contract_counterparty', 'u_notice_period_days', '', '30', '');\n gr.setValue('u_special_terms', 'Observer record auto-created from signed primary party');\n _ewmLog('u_cot_contract_counterparty', 'u_special_terms', '', 'Observer record auto-created from signed primary party', '');\n try {\n var r = gr.insert();\n if (!r) { _ewmLog('','','','', 'GR insert failed: ' + gr.getLastErrorMessage()); }\n } catch(e) {\n _ewmLog('','','','', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "default_primary_party_on_insert", "fires_on_table": "u_cot_contract_counterparty", "filter_condition": "u_signature_status=2^u_is_primary_party=false", "trigger_sequence": "before", "trigger_type": "insert", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Set default notice period on the new junction record\n var oldNotice = current.getValue('u_notice_period_days');\n current.setValue('u_notice_period_days', 30);\n _ewmLog('u_cot_contract_counterparty', 'u_notice_period_days', oldNotice, current.getValue('u_notice_period_days'), '');\n\n // 2. Set default role to Obligor\n var oldRole = current.getValue('u_role_in_contract');\n current.setValue('u_role_in_contract', '1');\n _ewmLog('u_cot_contract_counterparty', 'u_role_in_contract', oldRole, current.getValue('u_role_in_contract'), '');\n\n // 3. Update the linked counterparty risk_rating to Medium and status to Active\n var cpSysId = current.getValue('u_counterparty');\n if (cpSysId) {\n var gr = new GlideRecord('u_cot_counterparty');\n gr.addQuery('sys_id', cpSysId);\n gr.query();\n if (gr.next()) {\n var oldRisk = gr.getValue('u_risk_rating');\n gr.setValue('u_risk_rating', '2');\n _ewmLog('u_cot_counterparty', 'u_risk_rating', oldRisk, gr.getValue('u_risk_rating'), '');\n\n var oldStatus = gr.getValue('u_status');\n gr.setValue('u_status', '1');\n _ewmLog('u_cot_counterparty', 'u_status', oldStatus, gr.getValue('u_status'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "counterparty_high_risk_propagation", "fires_on_table": "u_cot_counterparty", "filter_condition": "u_risk_rating=2^u_status=1", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update escalations linked to obligations under contracts with this counterparty\n // Set severity to High and escalation_level to Director for open escalations\n var ccGr = new GlideRecord('u_cot_contract_counterparty');\n ccGr.addQuery('u_counterparty', current.getUniqueValue());\n ccGr.query();\n while (ccGr.next()) {\n var contractId = ccGr.getValue('u_contract');\n\n // Find obligations for this contract\n var oblGr = new GlideRecord('u_cot_obligation');\n oblGr.addQuery('u_contract', contractId);\n oblGr.query();\n while (oblGr.next()) {\n var oblId = oblGr.getUniqueValue();\n\n // Update open escalations for this obligation\n var escGr = new GlideRecord('u_cot_escalation');\n escGr.addQuery('u_obligation', oblId);\n escGr.addQuery('u_status', '1'); // Open\n escGr.query();\n while (escGr.next()) {\n var oldSev = escGr.getValue('u_severity');\n escGr.setValue('u_severity', '3');\n _ewmLog('u_cot_escalation', 'u_severity', oldSev, escGr.getValue('u_severity'), '');\n\n var oldLevel = escGr.getValue('u_escalation_level');\n escGr.setValue('u_escalation_level', '3');\n _ewmLog('u_cot_escalation', 'u_escalation_level', oldLevel, escGr.getValue('u_escalation_level'), '');\n\n try {\n var r1 = escGr.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + escGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Insert audit log entry for each obligation under this counterparty's contracts\n var alGr = new GlideRecord('u_cot_audit_log');\n alGr.initialize();\n alGr.setValue('u_obligation', oblId);\n _ewmLog('u_cot_audit_log', 'u_obligation', '', oblId, '');\n alGr.setValue('u_action_type', '5');\n _ewmLog('u_cot_audit_log', 'u_action_type', '', '5', '');\n alGr.setValue('u_comments', 'Counterparty risk rating elevated to Medium');\n _ewmLog('u_cot_audit_log', 'u_comments', '', 'Counterparty risk rating elevated to Medium', '');\n alGr.setValue('u_is_automated', 'true');\n _ewmLog('u_cot_audit_log', 'u_is_automated', '', 'true', '');\n alGr.setValue('u_source_system', 'BR_counterparty_high_risk');\n _ewmLog('u_cot_audit_log', 'u_source_system', '', 'BR_counterparty_high_risk', '');\n try {\n var r2 = alGr.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + alGr.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n // 3. Update obligation reviews to flag for re-review\n var revGr = new GlideRecord('u_cot_obligation_review');\n revGr.addQuery('u_obligation', oblId);\n revGr.addQuery('u_review_status', '1'); // Pending\n revGr.query();\n while (revGr.next()) {\n var oldComments = revGr.getValue('u_comments');\n revGr.setValue('u_comments', 'Counterparty risk elevated - expedite review');\n _ewmLog('u_cot_obligation_review', 'u_comments', oldComments, revGr.getValue('u_comments'), '');\n try {\n var r3 = revGr.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed: ' + revGr.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "330846ed806807103e487b245ac977c6", "u_br_name": "set_terms_on_signed_primary_party", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_is_primary_party", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "370846ed806807103e487b245ac97774", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_escalation", "u_field_name": "u_escalation_reason", "u_old_value": "", "u_new_value": "Critical obligation transitioned to Overdue status", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "370846ed806807103e487b245ac977c5", "u_br_name": "set_terms_on_signed_primary_party", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_notice_period_days", "u_old_value": "60", "u_new_value": "30", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "370846ed806807103e487b245ac977c6", "u_br_name": "set_terms_on_signed_primary_party", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_notice_period_days", "u_old_value": "", "u_new_value": "30", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "3b0846ed806807103e487b245ac97774", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_escalation", "u_field_name": "u_severity", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "3b0846ed806807103e487b245ac977c4", "u_br_name": "contract_expire_update_parties", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_signature_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "3b0846ed806807103e487b245ac977c5", "u_br_name": "set_terms_on_signed_primary_party", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_contract", "u_old_value": "", "u_new_value": "cf0846ed806807103e487b245ac97747", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "3f0846ed806807103e487b245ac97774", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_escalation", "u_field_name": "u_escalation_date", "u_old_value": "", "u_new_value": "2026-04-29 11:29:01", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "3f0846ed806807103e487b245ac977c5", "u_br_name": "set_terms_on_signed_primary_party", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_role_in_contract", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "3f0846ed806807103e487b245ac977c6", "u_br_name": "default_primary_party_on_insert", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_role_in_contract", "u_old_value": "4", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "730846ed806807103e487b245ac97776", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_audit_log", "u_field_name": "u_obligation", "u_old_value": "", "u_new_value": "OBL-2024-00789", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "730846ed806807103e487b245ac97777", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_audit_log", "u_field_name": "u_comments", "u_old_value": "", "u_new_value": "Auto-escalated: critical obligation became overdue", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "730846ed806807103e487b245ac977c7", "u_br_name": "default_primary_party_on_insert", "u_table_name": "u_cot_counterparty", "u_field_name": "u_status", "u_old_value": "2", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "770846ed806807103e487b245ac97776", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_audit_log", "u_field_name": "u_previous_status", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "770846ed806807103e487b245ac97777", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_audit_log", "u_field_name": "u_source_system", "u_old_value": "", "u_new_value": "Business Rule", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "770846ed806807103e487b245ac977c4", "u_br_name": "contract_expire_update_parties", "u_table_name": "u_cot_contract", "u_field_name": "u_governing_law", "u_old_value": "REVIEW REQUIRED - Overdue Critical Obligation", "u_new_value": "Renewal review required", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "770846ed806807103e487b245ac977c8", "u_br_name": "counterparty_high_risk_propagation", "u_table_name": "u_cot_audit_log", "u_field_name": "u_obligation", "u_old_value": "", "u_new_value": "670846ed806807103e487b245ac9776d", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "7b0846ed806807103e487b245ac97776", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_audit_log", "u_field_name": "u_field_changed", "u_old_value": "", "u_new_value": "u_status", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "7b0846ed806807103e487b245ac977c3", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_contract", "u_field_name": "u_status", "u_old_value": "2", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "7b0846ed806807103e487b245ac977c8", "u_br_name": "counterparty_high_risk_propagation", "u_table_name": "u_cot_audit_log", "u_field_name": "u_comments", "u_old_value": "", "u_new_value": "Counterparty risk rating elevated to Medium", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "7f0846ed806807103e487b245ac97776", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_audit_log", "u_field_name": "u_new_value", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "7f0846ed806807103e487b245ac977c8", "u_br_name": "counterparty_high_risk_propagation", "u_table_name": "u_cot_audit_log", "u_field_name": "u_source_system", "u_old_value": "", "u_new_value": "BR_counterparty_high_risk", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "b30846ed806807103e487b245ac977c5", "u_br_name": "set_terms_on_signed_primary_party", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_liability_cap", "u_old_value": "250000", "u_new_value": "500000", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "b30846ed806807103e487b245ac977c6", "u_br_name": "set_terms_on_signed_primary_party", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_liability_cap", "u_old_value": "", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "b70846ed806807103e487b245ac97774", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_escalation", "u_field_name": "u_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "b70846ed806807103e487b245ac977c5", "u_br_name": "set_terms_on_signed_primary_party", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_special_terms", "u_old_value": "Contract expired - terms under renewal review", "u_new_value": "Standard liability and indemnification terms applied upon primary party signature", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "b70846ed806807103e487b245ac977c6", "u_br_name": "set_terms_on_signed_primary_party", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_special_terms", "u_old_value": "", "u_new_value": "Observer record auto-created from signed primary party", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "bb0846ed806807103e487b245ac97774", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_escalation", "u_field_name": "u_escalation_level", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "bb0846ed806807103e487b245ac977c4", "u_br_name": "contract_expire_update_parties", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_special_terms", "u_old_value": "Standard vendor terms apply", "u_new_value": "Contract expired - terms under renewal review", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "bb0846ed806807103e487b245ac977c5", "u_br_name": "set_terms_on_signed_primary_party", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_counterparty", "u_old_value": "", "u_new_value": "4f0846ed806807103e487b245ac97712", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "bb0846ed806807103e487b245ac977c6", "u_br_name": "default_primary_party_on_insert", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_notice_period_days", "u_old_value": "30", "u_new_value": "30", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "bf0846ed806807103e487b245ac97773", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_escalation", "u_field_name": "u_obligation", "u_old_value": "", "u_new_value": "OBL-2024-00789", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "bf0846ed806807103e487b245ac97774", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_escalation", "u_field_name": "u_requires_legal_action", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "bf0846ed806807103e487b245ac977c5", "u_br_name": "set_terms_on_signed_primary_party", "u_table_name": "u_cot_contract_counterparty", "u_field_name": "u_signature_status", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "f30846ed806807103e487b245ac97776", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_audit_log", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "f30846ed806807103e487b245ac97777", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_audit_log", "u_field_name": "u_is_automated", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "f30846ed806807103e487b245ac977c4", "u_br_name": "contract_expire_update_parties", "u_table_name": "u_cot_contract", "u_field_name": "u_description", "u_old_value": "Master services agreement for logistics operations", "u_new_value": "Contract expired - pending auto-renewal review", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "f70846ed806807103e487b245ac97776", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_audit_log", "u_field_name": "u_new_status", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "f70846ed806807103e487b245ac977c3", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_contract", "u_field_name": "u_governing_law", "u_old_value": "State of New York", "u_new_value": "REVIEW REQUIRED - Overdue Critical Obligation", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "f70846ed806807103e487b245ac977c8", "u_br_name": "counterparty_high_risk_propagation", "u_table_name": "u_cot_audit_log", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "fb0846ed806807103e487b245ac97776", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_audit_log", "u_field_name": "u_old_value", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "fb0846ed806807103e487b245ac977c3", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_contract", "u_field_name": "u_auto_renew", "u_old_value": "0", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "fb0846ed806807103e487b245ac977c8", "u_br_name": "counterparty_high_risk_propagation", "u_table_name": "u_cot_audit_log", "u_field_name": "u_is_automated", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "ff0846ed806807103e487b245ac97776", "u_br_name": "overdue_obligation_escalation_audit", "u_table_name": "u_cot_audit_log", "u_field_name": "u_action_timestamp", "u_old_value": "", "u_new_value": "2026-04-29 11:29:01", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}, {"sys_id": "ff0846ed806807103e487b245ac977c6", "u_br_name": "default_primary_party_on_insert", "u_table_name": "u_cot_counterparty", "u_field_name": "u_risk_rating", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:29:01"}], "audits": [{"tablename": "u_cot_obligation_review", "fieldname": "u_number", "oldvalue": "", "newvalue": "REV-2024-00312", "documentkey": "530846ed806807103e487b245ac97751"}, {"tablename": "u_cot_obligation_review", "fieldname": "u_next_review_date", "oldvalue": "", "newvalue": "2025-03-01", "documentkey": 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\"u_resolved_on\": \"2024-08-22 15:00:00\", \"sys_mod_count\": \"0\", \"u_regulatory_flag\": \"false\", \"sys_updated_on\": \"2026-05-01 07:55:41\", \"sys_tags\": \"\", \"u_category\": \"3\", \"sys_id\": \"426a6f8ae9e403103e4839baa5071126\", \"u_description\": \"Customer reported that after applying the firmware update v4.2.1 pushed on 2024-08-15, their device began crashing every 4-6 hours. The issue rendered the device unusable for extended periods and impacted business operations. Customer requested a rollback or replacement unit.\", \"sys_updated_by\": \"admin\", \"u_severity\": \"3\", \"sys_created_on\": \"2026-05-01 07:55:41\", \"u_channel\": \"2\", \"u_resolution_outcome\": \"Engineering team confirmed a defect in firmware v4.2.1 affecting a subset of devices. A corrective patch v4.2.2 was deployed to the customer's device on 2024-08-22. Customer confirmed device stability restored. A $50 service credit was applied to the account as goodwill compensation.\", \"u_resolution_team\": \"\", \"u_status\": \"5\", \"sys_created_by\": \"admin\", \"u_customer\": \"\"}, {\"u_number\": \"CMPL-2025-00847\", \"u_subject\": \"Incorrect billing charges on premium account\", \"u_closed_on\": \"\", \"u_submitted_on\": \"2025-03-01 09:00:00\", \"u_assigned_on\": \"2025-03-01 10:30:00\", \"u_resolved_on\": \"\", \"sys_mod_count\": \"0\", \"u_regulatory_flag\": \"false\", \"sys_updated_on\": \"2026-05-01 14:49:49\", \"sys_tags\": \"\", \"u_category\": \"1\", \"sys_id\": \"a039459ee92843103e4839baa50711d0\", \"u_description\": \"Customer reports duplicate charges on their March 2025 invoice totaling $450.\", \"sys_updated_by\": \"admin\", \"u_severity\": \"1\", \"sys_created_on\": \"2026-05-01 14:49:49\", \"u_channel\": \"2\", \"u_resolution_outcome\": \"\", \"u_resolution_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_resolution_team/9039459ee92843103e4839baa50711cb\", \"value\": \"9039459ee92843103e4839baa50711cb\"}, \"u_status\": \"2\", \"sys_created_by\": \"admin\", \"u_customer\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_customer/9839459ee92843103e4839baa50711cd\", \"value\": \"9839459ee92843103e4839baa50711cd\"}}, {\"u_number\": \"CCR0001001\", \"u_subject\": \"Incorrect double charge on monthly invoice\", \"u_closed_on\": \"\", \"u_submitted_on\": \"2024-10-04 09:15:00\", \"u_assigned_on\": \"\", \"u_resolved_on\": \"\", \"sys_mod_count\": \"0\", \"u_regulatory_flag\": \"false\", \"sys_updated_on\": \"2026-05-01 07:55:40\", \"sys_tags\": \"\", \"u_category\": \"1\", \"sys_id\": \"bd6a6f8ae9e403103e4839baa5071123\", \"u_description\": \"Customer reports being charged twice for the same billing cycle on their account. The duplicate charge of $149.99 appeared on 2024-10-01 and again on 2024-10-03. Customer requests immediate refund and confirmation that the error will not recur.\", \"sys_updated_by\": \"admin\", \"u_severity\": \"2\", \"sys_created_on\": \"2026-05-01 07:55:40\", \"u_channel\": \"3\", \"u_resolution_outcome\": \"\", \"u_resolution_team\": \"\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_customer\": \"\"}, {\"u_number\": \"CCR0001002\", \"u_subject\": \"Aggressive and misleading conduct by sales representative\", \"u_closed_on\": \"\", \"u_submitted_on\": \"2024-09-21 14:30:00\", \"u_assigned_on\": \"2024-09-21 16:45:00\", \"u_resolved_on\": \"\", \"sys_mod_count\": \"0\", \"u_regulatory_flag\": \"true\", \"sys_updated_on\": \"2026-05-01 07:55:40\", \"sys_tags\": \"\", \"u_category\": \"4\", \"sys_id\": \"fd6a6f8ae9e403103e4839baa5071120\", \"u_description\": \"Customer alleges that a sales representative used high-pressure tactics and provided false information about contract terms during an in-person visit on 2024-09-20. Customer is considering filing a formal regulatory complaint with the industry ombudsman if not resolved satisfactorily.\", \"sys_updated_by\": \"admin\", \"u_severity\": \"1\", \"sys_created_on\": \"2026-05-01 07:55:40\", \"u_channel\": \"4\", \"u_resolution_outcome\": \"\", \"u_resolution_team\": \"\", \"u_status\": \"3\", \"sys_created_by\": \"admin\", \"u_customer\": \"\"}], \"u_ccr_customer\": [{\"u_name\": \"Derek O. Nwachukwu\", \"u_preferred_contact_method\": \"3\", \"u_vip_flag\": \"false\", \"u_email\": \"derek.nwachukwu@emailhost.net\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:35\", \"sys_tags\": \"\", \"sys_id\": \"206aeb8ae9e403103e4839baa507115d\", \"u_opt_out_marketing\": \"true\", \"u_complaint_count\": \"1\", \"u_segment\": \"1\", \"sys_updated_by\": \"admin\", \"u_customer_number\": \"CUST-009563\", \"u_phone\": \"+1-713-555-0774\", \"sys_created_on\": \"2026-05-01 07:55:35\", \"u_since_date\": \"2022-11-05\", \"u_risk_score\": \"0.29\", \"u_account_type\": \"1\", \"sys_created_by\": \"admin\", \"u_region\": \"South Central - US\"}, {\"u_name\": \"Margaret L. Thornton\", \"u_preferred_contact_method\": \"1\", \"u_vip_flag\": \"false\", \"u_email\": \"m.thornton@personalmail.com\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:34\", \"sys_tags\": \"\", \"sys_id\": \"5c6aeb8ae9e403103e4839baa5071157\", \"u_opt_out_marketing\": \"false\", \"u_complaint_count\": \"3\", \"u_segment\": \"2\", \"sys_updated_by\": \"admin\", \"u_customer_number\": \"CUST-004821\", \"u_phone\": \"+1-415-555-0192\", \"sys_created_on\": \"2026-05-01 07:55:34\", \"u_since_date\": \"2017-03-14\", \"u_risk_score\": \"0.42\", \"u_account_type\": \"1\", \"sys_created_by\": \"admin\", \"u_region\": \"West Coast - US\"}, {\"u_name\": \"Harrington & Associates Ltd.\", \"u_preferred_contact_method\": \"2\", \"u_vip_flag\": \"true\", \"u_email\": \"compliance@harringtonassoc.com\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:34\", \"sys_tags\": \"\", \"sys_id\": \"6c6aeb8ae9e403103e4839baa507115a\", \"u_opt_out_marketing\": \"true\", \"u_complaint_count\": \"7\", \"u_segment\": \"3\", \"sys_updated_by\": \"admin\", \"u_customer_number\": \"CUST-001137\", \"u_phone\": \"+1-212-555-0348\", \"sys_created_on\": \"2026-05-01 07:55:34\", \"u_since_date\": \"2013-07-01\", \"u_risk_score\": \"0.78\", \"u_account_type\": \"2\", \"sys_created_by\": \"admin\", \"u_region\": \"Northeast - US\"}, {\"u_name\": \"Margaret Jones\", \"u_preferred_contact_method\": \"1\", \"u_vip_flag\": \"false\", \"u_email\": \"margaret.jones@example.com\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:49:48\", \"sys_tags\": \"\", \"sys_id\": \"9839459ee92843103e4839baa50711cd\", \"u_opt_out_marketing\": \"false\", \"u_complaint_count\": \"2\", \"u_segment\": \"2\", \"sys_updated_by\": \"admin\", \"u_customer_number\": \"CUST-90421\", \"u_phone\": \"555-0198\", \"sys_created_on\": \"2026-05-01 14:49:48\", \"u_since_date\": \"2019-03-15\", \"u_risk_score\": \"30\", \"u_account_type\": \"1\", \"sys_created_by\": \"admin\", \"u_region\": \"Northeast\"}], \"u_ccr_resolution_team\": [{\"u_name\": \"Technical Product Support Team\", \"u_team_code\": \"RT-TECH-03\", \"u_avg_resolution_days\": \"5.8\", \"sys_mod_count\": \"0\", \"u_sla_policy\": \"\", \"sys_updated_on\": \"2026-05-01 07:55:39\", \"sys_tags\": \"\", \"u_capacity\": \"25\", \"u_current_load\": \"9\", \"sys_id\": \"216aeb8ae9e403103e4839baa50711b6\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"tech.support.complaints@company.com\", \"u_escalation_eligible\": \"false\", \"sys_created_on\": \"2026-05-01 07:55:39\", \"u_active\": \"true\", \"u_specialization\": \"2\", \"u_team_lead\": \"Priya R. Venkataraman\", \"sys_created_by\": \"admin\", \"u_region\": \"South Central - US\"}, {\"u_name\": \"Billing Resolution Team\", \"u_team_code\": \"RT-BILL-01\", \"u_avg_resolution_days\": \"4.5\", \"sys_mod_count\": \"0\", \"u_sla_policy\": \"\", \"sys_updated_on\": \"2026-05-01 07:55:38\", \"sys_tags\": \"\", \"u_capacity\": \"20\", \"u_current_load\": \"12\", \"sys_id\": \"516aeb8ae9e403103e4839baa50711b1\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"billing.resolution@company.com\", \"u_escalation_eligible\": \"false\", \"sys_created_on\": \"2026-05-01 07:55:38\", \"u_active\": \"true\", \"u_specialization\": \"1\", \"u_team_lead\": \"Sandra K. Oyelaran\", \"sys_created_by\": \"admin\", \"u_region\": \"West Coast - US\"}, {\"u_name\": \"Regulatory and Compliance Team\", \"u_team_code\": \"RT-REG-02\", \"u_avg_resolution_days\": \"8.2\", \"sys_mod_count\": \"0\", \"u_sla_policy\": \"\", \"sys_updated_on\": \"2026-05-01 07:55:38\", \"sys_tags\": \"\", \"u_capacity\": \"10\", \"u_current_load\": \"6\", \"sys_id\": \"6d6aeb8ae9e403103e4839baa50711b3\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"regulatory.complaints@company.com\", \"u_escalation_eligible\": \"true\", \"sys_created_on\": \"2026-05-01 07:55:38\", \"u_active\": \"true\", \"u_specialization\": \"3\", \"u_team_lead\": \"Jonathan P. Ashworth\", \"sys_created_by\": \"admin\", \"u_region\": \"Northeast - US\"}, {\"u_name\": \"Alpha Billing Resolution Team\", \"u_team_code\": \"ALPHA-BIL-01\", \"u_avg_resolution_days\": \"3.2\", \"sys_mod_count\": \"0\", \"u_sla_policy\": \"\", \"sys_updated_on\": \"2026-05-01 14:49:48\", \"sys_tags\": \"\", \"u_capacity\": \"20\", \"u_current_load\": \"5\", \"sys_id\": \"9039459ee92843103e4839baa50711cb\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"alpha-billing@example.com\", \"u_escalation_eligible\": \"false\", \"sys_created_on\": \"2026-05-01 14:49:48\", \"u_active\": \"true\", \"u_specialization\": \"1\", \"u_team_lead\": \"Diana Torres\", \"sys_created_by\": \"admin\", \"u_region\": \"North America\"}], \"u_ccr_investigation\": [{\"u_number\": \"INV0000103\", \"u_closed_on\": \"\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_due_date\": \"2024-10-14\", \"u_investigator_name\": \"Sandra K. Oyelaran\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:42\", \"sys_tags\": \"\", \"sys_id\": \"566a6f8ae9e403103e4839baa5071128\", \"u_regulatory_referral\": \"false\", \"sys_updated_by\": \"admin\", \"u_opened_on\": \"2024-10-05 10:45:00\", \"u_root_cause\": \"\", \"u_recommended_action\": \"\", \"sys_created_on\": \"2026-05-01 07:55:42\", \"u_findings\": \"Investigation initiated. Billing system transaction logs for account CUST-004821 have been requested for the period 2024-09-25 to 2024-10-05. Awaiting data extract from the finance operations team before proceeding with root cause analysis.\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_evidence_collected\": \"false\"}, {\"u_number\": \"INV0000102\", \"u_closed_on\": \"2024-08-22 16:00:00\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_due_date\": \"2024-08-23\", \"u_investigator_name\": \"Priya R. Venkataraman\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:42\", \"sys_tags\": \"\", \"sys_id\": \"d26a6f8ae9e403103e4839baa507112b\", \"u_regulatory_referral\": \"false\", \"sys_updated_by\": \"admin\", \"u_opened_on\": \"2024-08-17 08:30:00\", \"u_root_cause\": \"Firmware update v4.2.1 introduced a memory management regression in the device's background process scheduler, causing a stack overflow under sustained workload conditions. The defect affected approximately 3.2% of devices that received the update on 2024-08-15.\", \"u_recommended_action\": \"Deploy corrective patch v4.2.2 to all affected devices. Implement pre-release regression testing protocol for third-party library updates. Notify all affected customers proactively and apply service credits as appropriate. Update firmware release checklist to include memory stress testing.\", \"sys_created_on\": \"2026-05-01 07:55:42\", \"u_findings\": \"Reproduction of the crash confirmed in lab environment within 5 hours of simulated usage. Root cause isolated to a third-party library update bundled in v4.2.1. Engineering team developed and validated corrective patch v4.2.2 within 4 business days. No data loss or security exposure identified.\", \"u_status\": \"4\", \"sys_created_by\": \"admin\", \"u_evidence_collected\": \"true\"}, {\"u_number\": \"INV0000101\", \"u_closed_on\": \"\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_due_date\": \"2024-10-07\", \"u_investigator_name\": \"Jonathan P. Ashworth\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:43\", \"sys_tags\": \"\", \"sys_id\": \"ea6a6f8ae9e403103e4839baa50711c2\", \"u_regulatory_referral\": \"true\", \"sys_updated_by\": \"admin\", \"u_opened_on\": \"2024-09-22 09:00:00\", \"u_root_cause\": \"Preliminary review indicates the sales representative deviated from approved sales scripts and omitted mandatory contract disclosure requirements during the in-person customer visit on 2024-09-20. Training records show the representative had not completed the most recent compliance refresher module.\", \"u_recommended_action\": \"Issue formal written warning to the sales representative and mandate immediate completion of the compliance training module. Review all customer interactions conducted by this representative in the past 90 days. Consider proactive outreach to the customer with a formal apology and goodwill gesture.\", \"sys_created_on\": \"2026-05-01 07:55:43\", \"u_findings\": \"Interview with the sales representative conducted on 2024-09-23 confirmed partial acknowledgment of the interaction. Customer-provided written account corroborates the use of high-pressure language. Call log and visit notes retrieved from CRM show no record of standard disclosure checklist completion.\", \"u_status\": \"2\", \"sys_created_by\": \"admin\", \"u_evidence_collected\": \"true\"}], \"u_ccr_escalation\": [{\"u_escalated_by\": \"System Auto-Escalation\", \"u_escalation_type\": \"1\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_resolved_on\": \"\", \"u_sla_breached\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:44\", \"sys_tags\": \"\", \"u_escalation_reason\": \"Complaint CCR0001001 was submitted on 2024-10-04 at 09:15 and had not been assigned to a resolution team within the mandatory 24-hour SLA window. Automatic escalation triggered at the 24-hour threshold in accordance with high-severity complaint handling policy.\", \"u_escalated_to_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_resolution_team/216aeb8ae9e403103e4839baa50711b6\", \"value\": \"216aeb8ae9e403103e4839baa50711b6\"}, \"u_priority\": \"2\", \"sys_id\": \"326a6f8ae9e403103e4839baa50711c5\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"\", \"sys_created_on\": \"2026-05-01 07:55:44\", \"u_escalated_on\": \"2024-10-05 09:15:00\", \"u_acknowledged_on\": \"\", \"u_status\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_escalated_by\": \"Jonathan P. Ashworth\", \"u_escalation_type\": \"2\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_resolved_on\": \"\", \"u_sla_breached\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:44\", \"sys_tags\": \"\", \"u_escalation_reason\": \"Complaint CCR0001002 involves allegations of misleading conduct by a sales representative with a potential regulatory referral. Given the critical severity rating, VIP enterprise customer status, and the customer's stated intention to escalate to the industry ombudsman, the complaint was escalated to senior management for direct oversight and expedited handling.\", \"u_escalated_to_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_resolution_team/216aeb8ae9e403103e4839baa50711b6\", \"value\": \"216aeb8ae9e403103e4839baa50711b6\"}, \"u_priority\": \"1\", \"sys_id\": \"726a6f8ae9e403103e4839baa50711c8\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"\", \"sys_created_on\": \"2026-05-01 07:55:44\", \"u_escalated_on\": \"2024-09-21 17:00:00\", \"u_acknowledged_on\": \"2024-09-22 08:30:00\", \"u_status\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_escalated_by\": \"Priya R. Venkataraman\", \"u_escalation_type\": \"3\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_resolved_on\": \"2024-08-22 16:00:00\", \"u_sla_breached\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:45\", \"sys_tags\": \"\", \"u_escalation_reason\": \"Customer Derek O. Nwachukwu contacted support on 2024-08-19 to request escalation, citing that the device remained unusable four days after the complaint was submitted and that the impact on daily operations was significant. Customer requested direct engagement from a senior team member to expedite the resolution timeline.\", \"u_escalated_to_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_resolution_team/216aeb8ae9e403103e4839baa50711b6\", \"value\": \"216aeb8ae9e403103e4839baa50711b6\"}, \"u_priority\": \"3\", \"sys_id\": \"876a6f8ae9e403103e4839baa50711ca\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"Corrective firmware patch v4.2.2 was successfully deployed to the customer's device on 2024-08-22. Customer confirmed device stability was restored and accepted the $50 service credit as goodwill compensation. Escalation closed in line with complaint resolution.\", \"sys_created_on\": \"2026-05-01 07:55:45\", \"u_escalated_on\": \"2024-08-19 13:00:00\", \"u_acknowledged_on\": \"2024-08-19 14:15:00\", \"u_status\": \"3\", \"sys_created_by\": \"admin\"}], \"u_ccr_sla_policy\": [{\"u_name\": \"High Severity Billing SLA Policy\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:36\", \"u_assignment_hours\": \"4\", \"sys_tags\": \"\", \"u_escalation_trigger_hours\": \"24\", \"u_penalty_applies\": \"true\", \"sys_id\": \"346aeb8ae9e403103e4839baa507115f\", \"u_description\": \"Governs SLA timelines for high-severity billing complaints. Requires initial response within 2 business hours, team assignment within 4 hours, and full resolution within 48 business hours. Automatic escalation is triggered if the complaint remains unassigned after 24 hours. Financial penalties apply for SLA breaches on accounts with active billing disputes.\", \"u_resolution_hours\": \"48\", \"u_applies_to_severity\": \"2\", \"sys_updated_by\": \"admin\", \"u_response_hours\": \"2\", \"sys_created_on\": \"2026-05-01 07:55:36\", \"u_active\": \"true\", \"u_business_hours_only\": \"true\", \"sys_created_by\": \"admin\", \"u_review_window_days\": \"30\"}, {\"u_name\": \"Critical Regulatory Compliance SLA Policy\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:37\", \"u_assignment_hours\": \"2\", \"sys_tags\": \"\", \"u_escalation_trigger_hours\": \"12\", \"u_penalty_applies\": \"true\", \"sys_id\": \"5d6aeb8ae9e403103e4839baa50711ae\", \"u_description\": \"Applies to critical-severity complaints with regulatory implications, including staff conduct and statutory compliance matters. Initial response required within 1 hour on a 24/7 basis. Assignment must occur within 2 hours. Resolution target is 120 hours (15 business days) to allow for thorough investigation. Escalation is auto-triggered at 12 hours if unassigned. Extended 45-day customer review window applies. Penalties are enforced for any SLA breach given regulatory exposure.\", \"u_resolution_hours\": \"120\", \"u_applies_to_severity\": \"1\", \"sys_updated_by\": \"admin\", \"u_response_hours\": \"1\", \"sys_created_on\": \"2026-05-01 07:55:37\", \"u_active\": \"true\", \"u_business_hours_only\": \"false\", \"sys_created_by\": \"admin\", \"u_review_window_days\": \"45\"}, {\"u_name\": \"Standard Technical Support SLA Policy\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:37\", \"u_assignment_hours\": \"8\", \"sys_tags\": \"\", \"u_escalation_trigger_hours\": \"48\", \"u_penalty_applies\": \"false\", \"sys_id\": \"896aeb8ae9e403103e4839baa50711ac\", \"u_description\": \"Defines SLA parameters for medium-severity product defect and technical complaints handled by the Technical Product Support Team. Initial response must be provided within 4 business hours, with assignment completed within 8 business hours. Full resolution is targeted within 96 business hours (12 business days), allowing adequate time for investigation and patch deployment. Escalation is triggered if the complaint remains unresolved after 48 hours without progress update. No financial penalty applies, but SLA adherence is tracked for team performance reporting.\", \"u_resolution_hours\": \"96\", \"u_applies_to_severity\": \"3\", \"sys_updated_by\": \"admin\", \"u_response_hours\": \"4\", \"sys_created_on\": \"2026-05-01 07:55:37\", \"u_active\": \"true\", \"u_business_hours_only\": \"true\", \"sys_created_by\": \"admin\", \"u_review_window_days\": \"30\"}], \"u_ccr_complaint_note\": [{\"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_last_edited_on\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:46\", \"sys_tags\": \"\", \"u_visible_to_customer\": \"false\", \"u_edited_flag\": \"false\", \"u_related_status\": \"Under Investigation\", \"sys_id\": \"1f6a6f8ae9e403103e4839baa50711cc\", \"u_pinned\": \"true\", \"sys_updated_by\": \"admin\", \"u_note_type\": \"1\", \"u_word_count\": \"112\", \"sys_created_on\": \"2026-05-01 07:55:46\", \"u_authored_on\": \"2024-09-22 10:30:00\", \"sys_created_by\": \"admin\", \"u_note_text\": \"Initial CRM review completed for complaint CCR0001002. Visit notes from the sales representative's 2024-09-20 customer interaction do not include the mandatory disclosure checklist completion record. Representative's training profile confirms the Q3 2024 compliance refresher module remains incomplete as of today. Given the customer's stated intent to escalate to the industry ombudsman and the VIP enterprise account status, a regulatory referral has been flagged on the investigation record INV0000101. Team lead Jonathan P. Ashworth has been notified. All further communications with the customer should be reviewed by the Regulatory and Compliance Team before dispatch.\", \"u_authored_by\": \"Jonathan P. Ashworth\"}, {\"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_last_edited_on\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:47\", \"sys_tags\": \"\", \"u_visible_to_customer\": \"false\", \"u_edited_flag\": \"false\", \"u_related_status\": \"New\", \"sys_id\": \"ab6aaf8ae9e403103e4839baa5071142\", \"u_pinned\": \"true\", \"sys_updated_by\": \"admin\", \"u_note_type\": \"4\", \"u_word_count\": \"118\", \"sys_created_on\": \"2026-05-01 07:55:47\", \"u_authored_on\": \"2024-10-05 09:15:00\", \"sys_created_by\": \"admin\", \"u_note_text\": \"SYSTEM ESCALATION NOTICE: Complaint CCR0001001 has been automatically escalated at 2024-10-05 09:15 due to failure to assign within the mandatory 24-hour SLA window stipulated by the High Severity Billing SLA Policy. The complaint was submitted on 2024-10-04 at 09:15 via Web Portal and remains in New status with no resolution team assigned. Escalation record ESC has been raised and directed to the Regulatory and Compliance Team for senior oversight. Investigation INV0000103 was opened by Sandra K. Oyelaran on 2024-10-05 at 10:45. Billing system transaction logs for account CUST-004821 have been requested. Assigning team should acknowledge the escalation and confirm ownership within 2 hours per policy.\", \"u_authored_by\": \"System Auto-Escalation\"}, {\"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_last_edited_on\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:47\", \"sys_tags\": \"\", \"u_visible_to_customer\": \"true\", \"u_edited_flag\": \"false\", \"u_related_status\": \"Resolved\", \"sys_id\": \"e76aaf8ae9e403103e4839baa5071140\", \"u_pinned\": \"false\", \"sys_updated_by\": \"admin\", \"u_note_type\": \"2\", \"u_word_count\": \"103\", \"sys_created_on\": \"2026-05-01 07:55:47\", \"u_authored_on\": \"2024-08-22 15:30:00\", \"sys_created_by\": \"admin\", \"u_note_text\": \"Dear Mr. Nwachukwu, we are pleased to confirm that the corrective firmware patch v4.2.2 has been successfully deployed to your device as of 2024-08-22. Our engineering team has verified that the memory management issue introduced in v4.2.1 has been fully resolved. A $50 service credit has been applied to your account as a goodwill gesture for the inconvenience caused. Please monitor your device over the next 48 hours and contact us immediately if you experience any further instability. Your complaint CCR0001003 has been updated to Resolved status. Thank you for your patience throughout this process.\", \"u_authored_by\": \"Priya R. Venkataraman\"}], \"u_ccr_reopen_request\": [{\"u_requested_on\": \"2024-09-05 11:20:00\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_days_since_resolution\": \"14\", \"sys_mod_count\": \"0\", \"u_within_review_window\": \"true\", \"u_requested_by\": \"Derek O. Nwachukwu\", \"sys_updated_on\": \"2026-05-01 07:55:49\", \"sys_tags\": \"\", \"sys_id\": \"0c7aaf8ae9e403103e4839baa5071147\", \"u_escalation_requested\": \"false\", \"u_reason\": \"The device began crashing again on 2024-09-03, approximately 12 days after the corrective firmware patch v4.2.2 was applied. The crashes are occurring every 3-5 hours under normal usage conditions, which is consistent with the original defect behaviour. The issue is significantly impacting daily operations. I am disputing the resolution as the root cause does not appear to have been fully addressed by the patch.\", \"u_denial_reason\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:55:49\", \"u_reviewed_on\": \"2024-09-06 09:00:00\", \"u_status\": \"2\", \"sys_created_by\": \"admin\", \"u_reviewed_by\": \"Priya R. Venkataraman\"}, {\"u_requested_on\": \"2024-10-01 16:30:00\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_days_since_resolution\": \"40\", \"sys_mod_count\": \"0\", \"u_within_review_window\": \"false\", \"u_requested_by\": \"Derek O. Nwachukwu\", \"sys_updated_on\": \"2026-05-01 07:55:50\", \"sys_tags\": \"\", \"sys_id\": \"107aaf8ae9e403103e4839baa507114a\", \"u_escalation_requested\": \"false\", \"u_reason\": \"I am still experiencing intermittent performance degradation on my device following the firmware patch applied in August. While the severe crashes have stopped, the device runs noticeably slower than before the v4.2.1 update. I would like the complaint reopened so that the performance issue can be formally investigated and addressed.\", \"u_denial_reason\": \"This reopen request was received on 2024-10-01, which is 40 days after the complaint resolution date of 2024-08-22. The applicable SLA policy specifies a 30-day customer review window for disputing resolved complaints. As the request falls outside this window and no regulatory or exceptional circumstances have been identified to justify an extension, the reopen request cannot be approved. The customer is advised to submit a new complaint if they wish to raise a separate performance concern.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:55:50\", \"u_reviewed_on\": \"2024-10-02 10:15:00\", \"u_status\": \"3\", \"sys_created_by\": \"admin\", \"u_reviewed_by\": \"Priya R. Venkataraman\"}, {\"u_requested_on\": \"2024-10-08 14:45:00\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_days_since_resolution\": \"0\", \"sys_mod_count\": \"0\", \"u_within_review_window\": \"true\", \"u_requested_by\": \"Harrington & Associates Ltd. - Legal Representative\", \"sys_updated_on\": \"2026-05-01 07:55:48\", \"sys_tags\": \"\", \"sys_id\": \"ff6aaf8ae9e403103e4839baa5071144\", \"u_escalation_requested\": \"true\", \"u_reason\": \"Our client received the formal apology letter dated 2024-10-06 but considers the proposed remediation inadequate given the severity of the representative's conduct and the potential regulatory implications. Our client is formally disputing the proposed resolution and requests that the complaint be reopened for further review, with direct engagement from senior management. Our client reserves the right to escalate to the industry ombudsman if a satisfactory outcome is not achieved within 10 business days.\", \"u_denial_reason\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:55:48\", \"u_reviewed_on\": \"\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_reviewed_by\": \"\"}], \"u_ccr_feedback\": [{\"u_submitted_on\": \"2024-08-30 14:05:00\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_nps_score\": \"7\", \"u_survey_channel\": \"2\", \"u_would_recommend\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:50\", \"u_follow_up_requested\": \"false\", \"sys_tags\": \"\", \"u_communication_rating\": \"4\", \"sys_id\": \"587aaf8ae9e403103e4839baa50711e1\", \"u_overall_rating\": \"4\", \"sys_updated_by\": \"admin\", \"u_comments\": \"The firmware patch resolved the crashing issue and I appreciate the $50 service credit. However, it took nearly a week before any fix was deployed, which caused significant disruption to my work. The communication from Priya was clear and professional throughout. Overall satisfied but the response time could be improved.\", \"sys_created_on\": \"2026-05-01 07:55:50\", \"u_timeliness_rating\": \"3\", \"sys_created_by\": \"admin\", \"u_resolution_satisfaction\": \"4\"}, {\"u_submitted_on\": \"2024-10-06 11:00:00\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_nps_score\": \"6\", \"u_survey_channel\": \"3\", \"u_would_recommend\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:51\", \"u_follow_up_requested\": \"true\", \"sys_tags\": \"\", \"u_communication_rating\": \"3\", \"sys_id\": \"e47aaf8ae9e403103e4839baa50711e4\", \"u_overall_rating\": \"3\", \"sys_updated_by\": \"admin\", \"u_comments\": \"I submitted my complaint about the duplicate charge on October 4th and it took over 24 hours before anyone contacted me, which I found unacceptable given the amount involved. I have since been told an investigation is underway and billing logs are being reviewed, which is reassuring. I will update my rating once the refund has been confirmed and the issue is fully resolved. I hope this does not happen again.\", \"sys_created_on\": \"2026-05-01 07:55:51\", \"u_timeliness_rating\": \"2\", \"sys_created_by\": \"admin\", \"u_resolution_satisfaction\": \"3\"}, {\"u_submitted_on\": \"2024-10-07 09:30:00\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"u_nps_score\": \"2\", \"u_survey_channel\": \"1\", \"u_would_recommend\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:55:52\", \"u_follow_up_requested\": \"true\", \"sys_tags\": \"\", \"u_communication_rating\": \"2\", \"sys_id\": \"f87aaf8ae9e403103e4839baa50711e6\", \"u_overall_rating\": \"1\", \"sys_updated_by\": \"admin\", \"u_comments\": \"We are deeply dissatisfied with how this complaint has been handled. The formal apology letter we received was generic and did not adequately address the severity of the representative's conduct or the potential regulatory implications. We do not consider this matter resolved and have submitted a formal reopen request. We expect direct engagement from senior management and a substantive remediation plan within 10 business days, failing which we will escalate to the industry ombudsman.\", \"sys_created_on\": \"2026-05-01 07:55:52\", \"u_timeliness_rating\": \"2\", \"sys_created_by\": \"admin\", \"u_resolution_satisfaction\": \"1\"}], \"u_ccr_team_assignment\": [{\"u_assigned_on\": \"2024-09-21 16:45:00\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"sys_mod_count\": \"0\", \"u_is_current\": \"true\", \"u_handoff_notes\": \"Regulatory referral flagged on investigation INV0000101. All customer communications must be reviewed by team lead before dispatch. VIP enterprise account — direct engagement from senior management required. Escalation record raised by Jonathan P. Ashworth on 2024-09-21 17:00.\", \"sys_updated_on\": \"2026-05-01 07:55:52\", \"u_sla_acknowledged\": \"true\", \"sys_tags\": \"\", \"u_unassigned_on\": \"\", \"u_workload_at_assignment\": \"5\", \"sys_id\": \"307aaf8ae9e403103e4839baa50711e9\", \"sys_updated_by\": \"admin\", \"u_assignment_reason\": \"Complaint CCR0001002 involves allegations of misleading and high-pressure conduct by a sales representative during an in-person visit. Given the critical severity rating, VIP enterprise customer status, regulatory flag, and the customer's stated intent to escalate to the industry ombudsman, the complaint has been assigned directly to the Regulatory and Compliance Team for expedited handling under the Critical Regulatory Compliance SLA Policy.\", \"sys_created_on\": \"2026-05-01 07:55:52\", \"u_resolution_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_resolution_team/216aeb8ae9e403103e4839baa50711b6\", \"value\": \"216aeb8ae9e403103e4839baa50711b6\"}, \"u_assigned_by\": \"Jonathan P. Ashworth\", \"u_assignment_type\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_assigned_on\": \"2024-10-05 11:00:00\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"sys_mod_count\": \"0\", \"u_is_current\": \"true\", \"u_handoff_notes\": \"Investigation INV0000103 already opened. Billing logs for CUST-004821 requested from finance operations. Team to acknowledge escalation ESC and confirm ownership within 2 hours per policy. SLA clock has been running since 2024-10-04 09:15.\", \"sys_updated_on\": \"2026-05-01 07:55:53\", \"u_sla_acknowledged\": \"true\", \"sys_tags\": \"\", \"u_unassigned_on\": \"\", \"u_workload_at_assignment\": \"12\", \"sys_id\": \"8d7aaf8ae9e403103e4839baa50711eb\", \"sys_updated_by\": \"admin\", \"u_assignment_reason\": \"Complaint CCR0001001 was escalated due to SLA breach after failing to be assigned within the 24-hour window. Following escalation review by the Regulatory and Compliance Team, the complaint has been formally assigned to the Billing Resolution Team as the appropriate specialist team for duplicate charge disputes. Billing system transaction logs are already being retrieved by Sandra K. Oyelaran as part of investigation INV0000103.\", \"sys_created_on\": \"2026-05-01 07:55:53\", \"u_resolution_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_resolution_team/216aeb8ae9e403103e4839baa50711b6\", \"value\": \"216aeb8ae9e403103e4839baa50711b6\"}, \"u_assigned_by\": \"Jonathan P. Ashworth\", \"u_assignment_type\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_assigned_on\": \"2024-08-16 11:30:00\", \"u_complaint\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_complaint/426a6f8ae9e403103e4839baa5071126\", \"value\": \"426a6f8ae9e403103e4839baa5071126\"}, \"sys_mod_count\": \"0\", \"u_is_current\": \"false\", \"u_handoff_notes\": \"Investigation INV0000102 opened on 2024-08-17. Corrective patch v4.2.2 deployed and complaint resolved on 2024-08-22. Complaint closed on 2024-08-29 following customer confirmation of device stability. $50 service credit applied to account CUST-009563.\", \"sys_updated_on\": \"2026-05-01 07:55:54\", \"u_sla_acknowledged\": \"true\", \"sys_tags\": \"\", \"u_unassigned_on\": \"2024-08-29 09:00:00\", \"u_workload_at_assignment\": \"8\", \"sys_id\": \"c97aef8ae9e403103e4839baa5071151\", \"sys_updated_by\": \"admin\", \"u_assignment_reason\": \"Complaint CCR0001003 relates to device crashes following the firmware update v4.2.1 deployed on 2024-08-15. The complaint has been assigned to the Technical Product Support Team as the specialist team for firmware and product defect issues. The issue is likely affecting multiple devices and requires engineering investigation to identify root cause and develop a corrective patch.\", \"sys_created_on\": \"2026-05-01 07:55:54\", \"u_resolution_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ccr_resolution_team/216aeb8ae9e403103e4839baa50711b6\", \"value\": \"216aeb8ae9e403103e4839baa50711b6\"}, \"u_assigned_by\": \"Priya R. Venkataraman\", \"u_assignment_type\": \"1\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_ccr_complaint\": {\"u_number\": {\"type\": \"str\"}, \"u_customer\": {\"FK\": \"u_ccr_customer\"}, \"u_resolution_team\": {\"FK\": \"u_ccr_resolution_team\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"New\", \"Assigned\", \"Under Investigation\", \"Resolved\", \"Closed\"]}, \"u_severity\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_category\": {\"type\": \"str\", \"enum\": [\"Billing\", \"Service Quality\", \"Product Defect\", \"Staff Conduct\", \"Other\"]}, \"u_subject\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_submitted_on\": {\"type\": \"str\"}, \"u_assigned_on\": {\"type\": \"str\"}, \"u_resolved_on\": {\"type\": \"str\"}, \"u_closed_on\": {\"type\": \"str\"}, \"u_resolution_outcome\": {\"type\": \"str\"}, \"u_regulatory_flag\": {\"type\": \"bool\"}, \"u_channel\": {\"type\": \"str\", \"enum\": [\"Phone\", \"Email\", \"Web Portal\", \"In Person\"]}}, \"u_ccr_customer\": {\"u_name\": {\"type\": \"str\"}, \"u_customer_number\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_account_type\": {\"type\": \"str\", \"enum\": [\"Individual\", \"Business\", \"Government\"]}, \"u_segment\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Premium\", \"Enterprise\"]}, \"u_preferred_contact_method\": {\"type\": \"str\", \"enum\": [\"Email\", \"Phone\", \"SMS\", \"Post\"]}, \"u_region\": {\"type\": \"str\"}, \"u_since_date\": {\"type\": \"str\"}, \"u_vip_flag\": {\"type\": \"bool\"}, \"u_complaint_count\": {\"type\": \"int\"}, \"u_opt_out_marketing\": {\"type\": \"bool\"}, \"u_risk_score\": {\"type\": \"decimal\"}}, \"u_ccr_resolution_team\": {\"u_name\": {\"type\": \"str\"}, \"u_sla_policy\": {\"FK\": \"u_ccr_sla_policy\"}, \"u_team_code\": {\"type\": \"str\"}, \"u_specialization\": {\"type\": \"str\", \"enum\": [\"Billing\", \"Technical\", \"Regulatory\", \"General\"]}, \"u_team_lead\": {\"type\": \"str\"}, \"u_capacity\": {\"type\": \"int\"}, \"u_current_load\": {\"type\": \"int\"}, \"u_active\": {\"type\": \"bool\"}, \"u_escalation_eligible\": {\"type\": \"bool\"}, \"u_contact_email\": {\"type\": \"str\"}, \"u_avg_resolution_days\": {\"type\": \"decimal\"}, \"u_region\": {\"type\": \"str\"}}, \"u_ccr_investigation\": {\"u_complaint\": {\"FK\": \"u_ccr_complaint\"}, \"u_number\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Pending Review\", \"Closed\"]}, \"u_opened_on\": {\"type\": \"str\"}, \"u_closed_on\": {\"type\": \"str\"}, \"u_investigator_name\": {\"type\": \"str\"}, \"u_root_cause\": {\"type\": \"str\"}, \"u_findings\": {\"type\": \"str\"}, \"u_evidence_collected\": {\"type\": \"bool\"}, \"u_recommended_action\": {\"type\": \"str\"}, \"u_regulatory_referral\": {\"type\": \"bool\"}, \"u_due_date\": {\"type\": \"str\"}}, \"u_ccr_escalation\": {\"u_complaint\": {\"FK\": \"u_ccr_complaint\"}, \"u_escalated_to_team\": {\"FK\": \"u_ccr_resolution_team\"}, \"u_escalation_reason\": {\"type\": \"str\"}, \"u_escalation_type\": {\"type\": \"str\", \"enum\": [\"SLA Breach\", \"Severity Trigger\", \"Customer Request\", \"Regulatory\"]}, \"u_escalated_on\": {\"type\": \"str\"}, \"u_escalated_by\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Acknowledged\", \"Resolved\"]}, \"u_resolved_on\": {\"type\": \"str\"}, \"u_resolution_notes\": {\"type\": \"str\"}, \"u_sla_breached\": {\"type\": \"bool\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Normal\"]}, \"u_acknowledged_on\": {\"type\": \"str\"}}, \"u_ccr_sla_policy\": {\"u_name\": {\"type\": \"str\"}, \"u_response_hours\": {\"type\": \"int\"}, \"u_assignment_hours\": {\"type\": \"int\"}, \"u_resolution_hours\": {\"type\": \"int\"}, \"u_applies_to_severity\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_escalation_trigger_hours\": {\"type\": \"int\"}, \"u_business_hours_only\": {\"type\": \"bool\"}, \"u_review_window_days\": {\"type\": \"int\"}, \"u_active\": {\"type\": \"bool\"}, \"u_penalty_applies\": {\"type\": \"bool\"}, \"u_description\": {\"type\": \"str\"}}, \"u_ccr_complaint_note\": {\"u_complaint\": {\"FK\": \"u_ccr_complaint\"}, \"u_note_text\": {\"type\": \"str\"}, \"u_note_type\": {\"type\": \"str\", \"enum\": [\"Internal\", \"Customer Communication\", \"Resolution\", \"Escalation\"]}, \"u_authored_by\": {\"type\": \"str\"}, \"u_authored_on\": {\"type\": \"str\"}, \"u_visible_to_customer\": {\"type\": \"bool\"}, \"u_pinned\": {\"type\": \"bool\"}, \"u_related_status\": {\"type\": \"str\"}, \"u_word_count\": {\"type\": \"int\"}, \"u_edited_flag\": {\"type\": \"bool\"}, \"u_last_edited_on\": {\"type\": \"str\"}}, \"u_ccr_reopen_request\": {\"u_complaint\": {\"FK\": \"u_ccr_complaint\"}, \"u_requested_on\": {\"type\": \"str\"}, \"u_requested_by\": {\"type\": \"str\"}, \"u_reason\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Denied\"]}, \"u_reviewed_by\": {\"type\": \"str\"}, \"u_reviewed_on\": {\"type\": \"str\"}, \"u_within_review_window\": {\"type\": \"bool\"}, \"u_denial_reason\": {\"type\": \"str\"}, \"u_days_since_resolution\": {\"type\": \"int\"}, \"u_escalation_requested\": {\"type\": \"bool\"}}, \"u_ccr_feedback\": {\"u_complaint\": {\"FK\": \"u_ccr_complaint\"}, \"u_overall_rating\": {\"type\": \"int\"}, \"u_resolution_satisfaction\": {\"type\": \"str\", \"enum\": [\"Very Dissatisfied\", \"Dissatisfied\", \"Neutral\", \"Satisfied\", \"Very Satisfied\"]}, \"u_timeliness_rating\": {\"type\": \"int\"}, \"u_communication_rating\": {\"type\": \"int\"}, \"u_comments\": {\"type\": \"str\"}, \"u_submitted_on\": {\"type\": \"str\"}, \"u_would_recommend\": {\"type\": \"bool\"}, \"u_nps_score\": {\"type\": \"int\"}, \"u_follow_up_requested\": {\"type\": \"bool\"}, \"u_survey_channel\": {\"type\": \"str\", \"enum\": [\"Email\", \"SMS\", \"Web Portal\"]}}, \"u_ccr_team_assignment\": {\"u_complaint\": {\"FK\": \"u_ccr_complaint\"}, \"u_resolution_team\": {\"FK\": \"u_ccr_resolution_team\"}, \"u_assigned_on\": {\"type\": \"str\"}, \"u_assigned_by\": {\"type\": \"str\"}, \"u_assignment_reason\": {\"type\": \"str\"}, \"u_is_current\": {\"type\": \"bool\"}, \"u_unassigned_on\": {\"type\": \"str\"}, \"u_assignment_type\": {\"type\": \"str\", \"enum\": [\"Initial\", \"Reassignment\", \"Escalation Transfer\"]}, \"u_workload_at_assignment\": {\"type\": \"int\"}, \"u_handoff_notes\": {\"type\": \"str\"}, \"u_sla_acknowledged\": {\"type\": \"bool\"}}}", "business_rules": [{"name": "escalate_critical_under_investigation", "fires_on_table": "u_ccr_complaint", "filter_condition": "u_statusCHANGESTO3^u_severity=1", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Insert an escalation record for this critical complaint moving to Under Investigation\n var grEsc = new GlideRecord('u_ccr_escalation');\n grEsc.initialize();\n grEsc.setValue('u_complaint', current.getUniqueValue());\n _ewmLog('u_ccr_escalation', 'u_complaint', '', current.getUniqueValue(), '');\n grEsc.setValue('u_escalation_type', '2');\n _ewmLog('u_ccr_escalation', 'u_escalation_type', '', '2', '');\n grEsc.setValue('u_escalation_reason', 'Critical severity complaint moved to Under Investigation');\n _ewmLog('u_ccr_escalation', 'u_escalation_reason', '', 'Critical severity complaint moved to Under Investigation', '');\n grEsc.setValue('u_escalated_on', new GlideDateTime().getDisplayValue());\n _ewmLog('u_ccr_escalation', 'u_escalated_on', '', new GlideDateTime().getDisplayValue(), '');\n grEsc.setValue('u_escalated_by', 'system');\n _ewmLog('u_ccr_escalation', 'u_escalated_by', '', 'system', '');\n grEsc.setValue('u_status', '1');\n _ewmLog('u_ccr_escalation', 'u_status', '', '1', '');\n grEsc.setValue('u_priority', '1');\n _ewmLog('u_ccr_escalation', 'u_priority', '', '1', '');\n grEsc.setValue('u_sla_breached', 'false');\n _ewmLog('u_ccr_escalation', 'u_sla_breached', '', 'false', '');\n try {\n var rEsc = grEsc.insert();\n if (!rEsc) { _ewmLog('','','','', 'GR insert failed: ' + grEsc.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update the resolution team to increment current_load\n var teamRef = current.getValue('u_resolution_team');\n if (teamRef) {\n var grTeam = new GlideRecord('u_ccr_resolution_team');\n grTeam.addQuery('sys_id', teamRef);\n grTeam.query();\n if (grTeam.next()) {\n var oldLoad = grTeam.getValue('u_current_load');\n var newLoad = (parseInt(oldLoad, 10) || 0) + 1;\n grTeam.setValue('u_current_load', newLoad);\n _ewmLog('u_ccr_resolution_team', 'u_current_load', oldLoad, String(newLoad), '');\n var oldElig = grTeam.getValue('u_escalation_eligible');\n grTeam.setValue('u_escalation_eligible', 'true');\n _ewmLog('u_ccr_resolution_team', 'u_escalation_eligible', oldElig, 'true', '');\n try {\n var rTeam = grTeam.update();\n if (!rTeam) { _ewmLog('','','','', 'GR update failed: ' + grTeam.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}, {"name": "resolve_complaint_update_cust_note", "fires_on_table": "u_ccr_complaint", "filter_condition": "u_statusCHANGESTO3", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update the customer record: increment complaint_count and set risk_score\n var custRef = current.getValue('u_customer');\n if (custRef) {\n var grCust = new GlideRecord('u_ccr_customer');\n grCust.addQuery('sys_id', custRef);\n grCust.query();\n if (grCust.next()) {\n var oldCount = grCust.getValue('u_complaint_count');\n var newCount = (parseInt(oldCount, 10) || 0) + 1;\n grCust.setValue('u_complaint_count', newCount);\n _ewmLog('u_ccr_customer', 'u_complaint_count', oldCount, String(newCount), '');\n\n var oldRisk = grCust.getValue('u_risk_score');\n grCust.setValue('u_risk_score', '75.5');\n _ewmLog('u_ccr_customer', 'u_risk_score', oldRisk, '75.5', '');\n\n try {\n var r1 = grCust.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grCust.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Insert a note into complaint_note documenting the status change\n var grNote = new GlideRecord('u_ccr_complaint_note');\n grNote.initialize();\n grNote.setValue('u_complaint', current.getUniqueValue());\n _ewmLog('u_ccr_complaint_note', 'u_complaint', '', current.getUniqueValue(), '');\n\n grNote.setValue('u_note_text', 'Complaint moved to Under Investigation. Customer record updated.');\n _ewmLog('u_ccr_complaint_note', 'u_note_text', '', 'Complaint moved to Under Investigation. Customer record updated.', '');\n\n grNote.setValue('u_note_type', '3');\n _ewmLog('u_ccr_complaint_note', 'u_note_type', '', '3', '');\n\n try {\n var r2 = grNote.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grNote.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}, {"name": "open_investigation_on_under_inv", "fires_on_table": "u_ccr_complaint", "filter_condition": "u_statusCHANGESTO3", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a new Investigation record for this complaint\n var grInv = new GlideRecord('u_ccr_investigation');\n grInv.initialize();\n grInv.setValue('u_complaint', current.getUniqueValue());\n grInv.setValue('u_status', '1');\n _ewmLog('u_ccr_investigation', 'u_status', '', '1', '');\n grInv.setValue('u_investigator_name', 'Senior Analyst');\n _ewmLog('u_ccr_investigation', 'u_investigator_name', '', 'Senior Analyst', '');\n try {\n var rInv = grInv.insert();\n if (!rInv) { _ewmLog('','','','', 'GR insert failed on u_ccr_investigation: ' + grInv.getLastErrorMessage()); }\n } catch(e) {\n _ewmLog('','','','', e.message || String(e));\n }\n\n // 2. Insert a Team Assignment record to track the current assignment\n var grTA = new GlideRecord('u_ccr_team_assignment');\n grTA.initialize();\n grTA.setValue('u_complaint', current.getUniqueValue());\n grTA.setValue('u_resolution_team', current.getValue('u_resolution_team'));\n grTA.setValue('u_assignment_type', '1');\n _ewmLog('u_ccr_team_assignment', 'u_assignment_type', '', '1', '');\n grTA.setValue('u_sla_acknowledged', 'false');\n _ewmLog('u_ccr_team_assignment', 'u_sla_acknowledged', '', 'false', '');\n try {\n var rTA = grTA.insert();\n if (!rTA) { _ewmLog('','','','', 'GR insert failed on u_ccr_team_assignment: ' + grTA.getLastErrorMessage()); }\n } catch(e) {\n _ewmLog('','','','', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "resolved_complaint_feedback_and_updates", "fires_on_table": "u_ccr_complaint", "filter_condition": "u_statusCHANGESTO3^u_category=1", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a feedback record for the billing complaint moving to Under Investigation\n var grFeedback = new GlideRecord('u_ccr_feedback');\n grFeedback.initialize();\n grFeedback.setValue('u_complaint', current.getValue('u_number'));\n _ewmLog('u_ccr_feedback', 'u_complaint', '', current.getValue('u_number'), '');\n grFeedback.setValue('u_survey_channel', '1');\n _ewmLog('u_ccr_feedback', 'u_survey_channel', '', '1', '');\n grFeedback.setValue('u_follow_up_requested', 'true');\n _ewmLog('u_ccr_feedback', 'u_follow_up_requested', '', 'true', '');\n grFeedback.setValue('u_submitted_on', new GlideDateTime().getDisplayValue());\n _ewmLog('u_ccr_feedback', 'u_submitted_on', '', grFeedback.getValue('u_submitted_on'), '');\n try {\n var rFeedback = grFeedback.insert();\n if (!rFeedback) { _ewmLog('','','','', 'GR insert failed: ' + grFeedback.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "close_complaint_regulatory_billing", "fires_on_table": "u_ccr_complaint", "filter_condition": "u_statusCHANGESTO3^u_category=1", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update the linked customer: increment complaint_count and set risk_score\n var custRef = current.getValue('u_customer');\n if (custRef) {\n var grCust = new GlideRecord('u_ccr_customer');\n if (grCust.get(custRef)) {\n var oldCount = grCust.getValue('u_complaint_count');\n var newCount = (parseInt(oldCount, 10) || 0) + 1;\n grCust.setValue('u_complaint_count', newCount);\n _ewmLog('u_ccr_customer', 'u_complaint_count', oldCount, String(newCount), '');\n\n var oldRisk = grCust.getValue('u_risk_score');\n grCust.setValue('u_risk_score', '75.5');\n _ewmLog('u_ccr_customer', 'u_risk_score', oldRisk, '75.5', '');\n\n try {\n var r1 = grCust.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grCust.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Update existing escalations for this complaint to Resolved status\n var grEsc = new GlideRecord('u_ccr_escalation');\n grEsc.addQuery('u_complaint', current.getUniqueValue());\n grEsc.addQuery('u_status', '!=', '3');\n grEsc.query();\n while (grEsc.next()) {\n var oldEscStatus = grEsc.getValue('u_status');\n grEsc.setValue('u_status', '3');\n _ewmLog('u_ccr_escalation', 'u_status', oldEscStatus, '3', '');\n\n var oldResNotes = grEsc.getValue('u_resolution_notes');\n grEsc.setValue('u_resolution_notes', 'Auto-resolved: complaint moved to Under Investigation as billing category');\n _ewmLog('u_ccr_escalation', 'u_resolution_notes', oldResNotes, 'Auto-resolved: complaint moved to Under Investigation as billing category', '');\n\n var oldResOn = grEsc.getValue('u_resolved_on');\n var nowStr = new GlideDateTime().getDisplayValue();\n grEsc.setValue('u_resolved_on', nowStr);\n _ewmLog('u_ccr_escalation', 'u_resolved_on', oldResOn, nowStr, '');\n\n try {\n var r2 = grEsc.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grEsc.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "24f80a6180a807103e487b245ac97795", "u_br_name": "escalate_critical_under_investigation", "u_table_name": "u_ccr_resolution_team", "u_field_name": "u_current_load", "u_old_value": "5", "u_new_value": "6", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "24f80a6180a807103e487b245ac977be", "u_br_name": "resolve_complaint_update_cust_note", "u_table_name": "u_ccr_customer", "u_field_name": "u_complaint_count", "u_old_value": "2", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "24f80a6180a807103e487b245ac977c3", "u_br_name": "close_complaint_regulatory_billing", "u_table_name": "u_ccr_escalation", "u_field_name": "u_resolution_notes", "u_old_value": "", "u_new_value": "Auto-resolved: complaint moved to Under Investigation as billing category", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "28f80a6180a807103e487b245ac977bf", "u_br_name": "resolve_complaint_update_cust_note", "u_table_name": "u_ccr_complaint_note", "u_field_name": "u_note_text", "u_old_value": "", "u_new_value": "Complaint moved to Under Investigation. Customer record updated.", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "28f80a6180a807103e487b245ac977c2", "u_br_name": "close_complaint_regulatory_billing", "u_table_name": "u_ccr_customer", "u_field_name": "u_risk_score", "u_old_value": "75.5", "u_new_value": "75.5", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "2cf80a6180a807103e487b245ac97797", "u_br_name": "open_investigation_on_under_inv", "u_table_name": "u_ccr_team_assignment", "u_field_name": "u_sla_acknowledged", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "60f80a6180a807103e487b245ac977c1", "u_br_name": "resolved_complaint_feedback_and_updates", "u_table_name": "u_ccr_feedback", "u_field_name": "u_follow_up_requested", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "64f80a6180a807103e487b245ac97793", "u_br_name": "escalate_critical_under_investigation", "u_table_name": "u_ccr_escalation", "u_field_name": "u_escalation_reason", "u_old_value": "", "u_new_value": "Critical severity complaint moved to Under Investigation", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "68f80a6180a807103e487b245ac97793", "u_br_name": "escalate_critical_under_investigation", "u_table_name": "u_ccr_escalation", "u_field_name": "u_escalated_by", "u_old_value": "", "u_new_value": "system", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "68f80a6180a807103e487b245ac97796", "u_br_name": "open_investigation_on_under_inv", "u_table_name": "u_ccr_investigation", "u_field_name": "u_investigator_name", "u_old_value": "", "u_new_value": "Senior Analyst", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "6cf80a6180a807103e487b245ac97792", "u_br_name": "escalate_critical_under_investigation", "u_table_name": "u_ccr_escalation", "u_field_name": "u_complaint", "u_old_value": "", "u_new_value": "90f80a6180a807103e487b245ac97773", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "6cf80a6180a807103e487b245ac97793", "u_br_name": "escalate_critical_under_investigation", "u_table_name": "u_ccr_escalation", "u_field_name": "u_priority", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "6cf80a6180a807103e487b245ac977c0", "u_br_name": "resolved_complaint_feedback_and_updates", "u_table_name": "u_ccr_feedback", "u_field_name": "u_complaint", "u_old_value": "", "u_new_value": "CMPL-2025-00847", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "a0f80a6180a807103e487b245ac977c3", "u_br_name": "close_complaint_regulatory_billing", "u_table_name": "u_ccr_escalation", "u_field_name": "u_status", "u_old_value": "1", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "a4f80a6180a807103e487b245ac97795", "u_br_name": "escalate_critical_under_investigation", "u_table_name": "u_ccr_resolution_team", "u_field_name": "u_escalation_eligible", "u_old_value": "0", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "a4f80a6180a807103e487b245ac977be", "u_br_name": "resolve_complaint_update_cust_note", "u_table_name": "u_ccr_customer", "u_field_name": "u_risk_score", "u_old_value": "30", "u_new_value": "75.5", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "a4f80a6180a807103e487b245ac977bf", "u_br_name": "resolve_complaint_update_cust_note", "u_table_name": "u_ccr_complaint_note", "u_field_name": "u_complaint", "u_old_value": "", "u_new_value": "90f80a6180a807103e487b245ac97773", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "a4f80a6180a807103e487b245ac977c2", "u_br_name": "close_complaint_regulatory_billing", "u_table_name": "u_ccr_customer", "u_field_name": "u_complaint_count", "u_old_value": "3", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "a4f80a6180a807103e487b245ac977c3", "u_br_name": "close_complaint_regulatory_billing", "u_table_name": "u_ccr_escalation", "u_field_name": "u_resolved_on", "u_old_value": "", "u_new_value": "2026-04-29 04:32:54", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "a8f80a6180a807103e487b245ac97797", "u_br_name": "open_investigation_on_under_inv", "u_table_name": "u_ccr_team_assignment", "u_field_name": "u_assignment_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "a8f80a6180a807103e487b245ac977bf", "u_br_name": "resolve_complaint_update_cust_note", "u_table_name": "u_ccr_complaint_note", "u_field_name": "u_note_type", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "e0f80a6180a807103e487b245ac97793", "u_br_name": "escalate_critical_under_investigation", "u_table_name": "u_ccr_escalation", "u_field_name": "u_escalation_type", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "e0f80a6180a807103e487b245ac977c1", "u_br_name": "resolved_complaint_feedback_and_updates", "u_table_name": "u_ccr_feedback", "u_field_name": "u_submitted_on", "u_old_value": "", "u_new_value": "2026-04-29 04:32:54", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "e4f80a6180a807103e487b245ac97793", "u_br_name": "escalate_critical_under_investigation", "u_table_name": "u_ccr_escalation", "u_field_name": "u_escalated_on", "u_old_value": "", "u_new_value": "2026-04-29 04:32:54", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "e4f80a6180a807103e487b245ac97796", "u_br_name": "open_investigation_on_under_inv", "u_table_name": "u_ccr_investigation", "u_field_name": "u_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "e8f80a6180a807103e487b245ac97793", "u_br_name": "escalate_critical_under_investigation", "u_table_name": "u_ccr_escalation", "u_field_name": "u_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "ecf80a6180a807103e487b245ac97793", "u_br_name": "escalate_critical_under_investigation", "u_table_name": "u_ccr_escalation", "u_field_name": "u_sla_breached", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}, {"sys_id": "ecf80a6180a807103e487b245ac977c0", "u_br_name": "resolved_complaint_feedback_and_updates", "u_table_name": "u_ccr_feedback", "u_field_name": "u_survey_channel", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:54"}], "audits": [{"tablename": "u_ccr_complaint", "fieldname": "u_resolution_team", "oldvalue": "", "newvalue": "14f80a6180a807103e487b245ac9776c", "documentkey": "90f80a6180a807103e487b245ac97773"}, {"tablename": "u_ccr_customer", "fieldname": "u_opt_out_marketing", 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Decision made to reject on 2024-09-08.\", \"u_requested_credit_limit\": \"75000\", \"u_currency\": \"USD\", \"u_purpose_of_credit\": \"Short-term credit line to fund retail store refurbishment and point-of-sale system upgrades ahead of the holiday season.\", \"u_rejection_reason\": \"Application rejected due to high debt-to-income ratio of 72% and failure to provide audited financial statements for the last two fiscal years despite two document requests.\", \"sys_created_by\": \"admin\", \"u_customer\": \"\", \"u_requires_senior_review\": \"false\"}, {\"u_number\": \"CCA0001001\", \"u_submission_date\": \"2024-10-15\", \"u_closed_date\": \"\", \"u_state\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:46:23\", \"sys_tags\": \"\", \"u_is_high_value\": \"false\", \"u_priority\": \"2\", \"sys_id\": \"7d48af82e9e403103e4839baa50711dc\", \"u_assigned_analyst\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:46:23\", \"u_application_notes\": \"Customer has been onboarded for 3 years with a solid payment history. Analyst to verify latest financial statements before proceeding to risk assessment.\", \"u_requested_credit_limit\": \"150000\", \"u_currency\": \"USD\", \"u_purpose_of_credit\": \"Working capital financing to support seasonal inventory procurement and accounts receivable gap for Q4 production cycle.\", \"u_rejection_reason\": \"\", \"sys_created_by\": \"admin\", \"u_customer\": \"\", \"u_requires_senior_review\": \"false\"}, {\"u_number\": \"CCA0001002\", \"u_submission_date\": \"2024-09-28\", \"u_closed_date\": \"\", \"u_state\": \"4\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:46:22\", \"sys_tags\": \"\", \"u_is_high_value\": \"true\", \"u_priority\": \"1\", \"sys_id\": \"a948af82e9e403103e4839baa507115d\", \"u_assigned_analyst\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:46:22\", \"u_application_notes\": \"Risk assessment completed on 2024-10-20. Risk score returned as medium. Senior analyst review mandatory per policy threshold of $1,000,000. Awaiting committee scheduling.\", \"u_requested_credit_limit\": \"2500000\", \"u_currency\": \"USD\", \"u_purpose_of_credit\": \"Expansion of fleet financing and infrastructure investment across three new distribution hubs in the Midwest region.\", \"u_rejection_reason\": \"\", \"sys_created_by\": \"admin\", \"u_customer\": \"\", \"u_requires_senior_review\": \"true\"}], \"u_cca_customer\": [{\"u_name\": \"Pinnacle Industries Ltd\", \"u_country\": \"United States\", \"u_industry\": \"Manufacturing\", \"u_registration_number\": \"REG-2013-55421\", \"u_has_active_application\": \"false\", \"u_onboarding_date\": \"2013-03-15\", \"sys_mod_count\": \"0\", \"u_years_in_business\": \"12\", \"sys_updated_on\": \"2026-05-01 14:49:32\", \"sys_tags\": \"\", \"u_primary_contact_phone\": \"+1-555-0142\", \"u_credit_status\": \"1\", \"sys_id\": \"1c29419ee92843103e4839baa50711f6\", \"sys_updated_by\": \"admin\", \"u_customer_number\": \"CUST-90210\", \"sys_created_on\": \"2026-05-01 14:49:32\", \"u_existing_credit_limit\": \"100000\", \"u_primary_contact_email\": \"finance@pinnacleindustries.com\", \"sys_created_by\": \"admin\", \"u_annual_revenue\": \"5200000\"}, {\"u_name\": \"Brightside Retail Group LLC\", \"u_country\": \"United States\", \"u_industry\": \"Retail\", \"u_registration_number\": \"GA-LLC-20190472\", \"u_has_active_application\": \"false\", \"u_onboarding_date\": \"2023-01-22\", \"sys_mod_count\": \"0\", \"u_years_in_business\": \"5\", \"sys_updated_on\": \"2026-05-01 07:46:17\", \"sys_tags\": \"\", \"u_primary_contact_phone\": \"+1-404-555-0861\", \"u_credit_status\": \"3\", \"sys_id\": \"1c486f82e9e403103e4839baa50711b7\", \"sys_updated_by\": \"admin\", \"u_customer_number\": \"CUST-00539\", \"sys_created_on\": \"2026-05-01 07:46:17\", \"u_existing_credit_limit\": \"0\", \"u_primary_contact_email\": \"accounts@brightsideretail.com\", \"sys_created_by\": \"admin\", \"u_annual_revenue\": \"1200000\"}, {\"u_name\": \"Meridian Freight Solutions Inc.\", \"u_country\": \"United States\", \"u_industry\": \"Transportation & Logistics\", \"u_registration_number\": \"OH-CORP-20020156\", \"u_has_active_application\": \"true\", \"u_onboarding_date\": \"2019-07-09\", \"sys_mod_count\": \"0\", \"u_years_in_business\": \"22\", \"sys_updated_on\": \"2026-05-01 07:46:16\", \"sys_tags\": \"\", \"u_primary_contact_phone\": \"+1-614-555-0293\", \"u_credit_status\": \"2\", \"sys_id\": \"58486f82e9e403103e4839baa50711b5\", \"sys_updated_by\": \"admin\", \"u_customer_number\": \"CUST-00187\", \"sys_created_on\": \"2026-05-01 07:46:16\", \"u_existing_credit_limit\": \"1000000\", \"u_primary_contact_email\": \"creditteam@meridianfreight.com\", \"sys_created_by\": \"admin\", \"u_annual_revenue\": \"52000000\"}, {\"u_name\": \"Hartwell Industrial Manufacturing LLC\", \"u_country\": \"United States\", \"u_industry\": \"Manufacturing\", \"u_registration_number\": \"IL-LLC-20100834\", \"u_has_active_application\": \"true\", \"u_onboarding_date\": \"2021-03-18\", \"sys_mod_count\": \"0\", \"u_years_in_business\": \"14\", \"sys_updated_on\": \"2026-05-01 07:46:16\", \"sys_tags\": \"\", \"u_primary_contact_phone\": \"+1-312-555-0174\", \"u_credit_status\": \"1\", \"sys_id\": \"c8486f82e9e403103e4839baa50711b2\", \"sys_updated_by\": \"admin\", \"u_customer_number\": \"CUST-00412\", \"sys_created_on\": \"2026-05-01 07:46:16\", \"u_existing_credit_limit\": \"100000\", \"u_primary_contact_email\": \"finance@hartwellindustrial.com\", \"sys_created_by\": \"admin\", \"u_annual_revenue\": \"8500000\"}], \"u_cca_credit_analyst\": [{\"u_name\": \"Jessica Morales\", \"u_department\": \"Credit Risk & Analysis\", \"u_email\": \"jessica.morales@creditops.internal\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-CA-1047\", \"sys_updated_on\": \"2026-05-01 07:46:18\", \"sys_tags\": \"\", \"u_certifications\": \"Certified Credit Professional (CCP), NACM Credit Business Associate (CBA)\", \"u_current_workload\": \"4\", \"u_is_active\": \"true\", \"sys_id\": \"20486f82e9e403103e4839baa50711ba\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-312-555-0341\", \"sys_created_on\": \"2026-05-01 07:46:18\", \"u_hire_date\": \"2019-06-10\", \"u_specialization\": \"Manufacturing and Industrial Sectors\", \"sys_created_by\": \"admin\", \"u_analyst_level\": \"1\", \"u_max_approval_limit\": \"500000\"}, {\"u_name\": \"Sarah Chen\", \"u_department\": \"Credit Risk\", \"u_email\": \"sarah.chen@company.com\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-4478\", \"sys_updated_on\": \"2026-05-01 14:49:32\", \"sys_tags\": \"\", \"u_certifications\": \"CFA, FRM\", \"u_current_workload\": \"5\", \"u_is_active\": \"true\", \"sys_id\": \"2429419ee92843103e4839baa50711f9\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-555-0199\", \"sys_created_on\": \"2026-05-01 14:49:32\", \"u_hire_date\": \"2019-06-01\", \"u_specialization\": \"Corporate Lending\", \"sys_created_by\": \"admin\", \"u_analyst_level\": \"2\", \"u_max_approval_limit\": \"750000\"}, {\"u_name\": \"Sandra Whitfield\", \"u_department\": \"Credit Risk & Analysis\", \"u_email\": \"sandra.whitfield@creditops.internal\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-CA-0601\", \"sys_updated_on\": \"2026-05-01 07:46:18\", \"sys_tags\": \"\", \"u_certifications\": \"Certified Credit Executive (CCE), Certified Risk Manager (CRM), NACM Graduate School of Credit and Financial Management\", \"u_current_workload\": \"3\", \"u_is_active\": \"true\", \"sys_id\": \"3c486f82e9e403103e4839baa50711bc\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-404-555-0778\", \"sys_created_on\": \"2026-05-01 07:46:18\", \"u_hire_date\": \"2011-09-05\", \"u_specialization\": \"Retail, SME Credit, and Policy Governance\", \"sys_created_by\": \"admin\", \"u_analyst_level\": \"3\", \"u_max_approval_limit\": \"10000000\"}, {\"u_name\": \"Raymond Okafor\", \"u_department\": \"Credit Risk & Analysis\", \"u_email\": \"raymond.okafor@creditops.internal\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-CA-0823\", \"sys_updated_on\": \"2026-05-01 07:46:19\", \"sys_tags\": \"\", \"u_certifications\": \"Certified Credit Executive (CCE), Chartered Financial Analyst (CFA Level II), NACM Credit Business Fellow (CBF)\", \"u_current_workload\": \"6\", \"u_is_active\": \"true\", \"sys_id\": \"f048af82e9e403103e4839baa5071154\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-614-555-0512\", \"sys_created_on\": \"2026-05-01 07:46:19\", \"u_hire_date\": \"2015-02-23\", \"u_specialization\": \"Transportation, Logistics, and Large Corporate Accounts\", \"sys_created_by\": \"admin\", \"u_analyst_level\": \"2\", \"u_max_approval_limit\": \"5000000\"}], \"u_cca_risk_assessment\": [{\"u_debt_to_income_ratio\": \"0.44\", \"u_recommended_limit\": \"2000000\", \"u_risk_rating\": \"2\", \"u_risk_factors\": \"Debt-to-income ratio of 44% is elevated relative to sector benchmarks, driven by financing of three new distribution hubs. Exposure to fuel price volatility and driver shortage trends in the logistics sector. Current credit status flagged as Under Review due to pending application.\", \"u_is_complete\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:46:24\", \"sys_tags\": \"\", \"u_assessment_number\": \"RA-2024-00289\", \"sys_id\": \"0648af82e9e403103e4839baa50711e1\", \"sys_updated_by\": \"admin\", \"u_assessment_summary\": \"Meridian Freight Solutions Inc. is a large, established logistics operator with $52M in annual revenue and 22 years of operating history. The requested $2.5M credit limit represents a significant expansion from the existing $1M facility. Risk score of 61 reflects medium risk, driven primarily by elevated leverage from recent infrastructure investments. Recommend approval at a reduced limit of $2,000,000 pending committee review, with semi-annual financial covenant monitoring.\", \"sys_created_on\": \"2026-05-01 07:46:24\", \"u_assessed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/f048af82e9e403103e4839baa5071154\", \"value\": \"f048af82e9e403103e4839baa5071154\"}, \"u_assessment_date\": \"2024-10-20 10:15:00\", \"u_mitigating_factors\": \"22-year operating history with diversified client base across 12 states. Existing $1M credit facility maintained in good standing with no late payments in 5 years. Strong EBITDA margins and confirmed long-term contracts with two Fortune 500 clients providing revenue visibility through 2026.\", \"u_risk_score\": \"61\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/a948af82e9e403103e4839baa507115d\", \"value\": \"a948af82e9e403103e4839baa507115d\"}, \"u_payment_history_score\": \"78\", \"sys_created_by\": \"admin\"}, {\"u_debt_to_income_ratio\": \"0.31\", \"u_recommended_limit\": \"150000\", \"u_risk_rating\": \"2\", \"u_risk_factors\": \"Seasonal revenue fluctuations in Q1 and Q2 may impact repayment capacity during off-peak periods. Moderate reliance on a single primary buyer accounting for approximately 38% of annual revenue.\", \"u_is_complete\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:46:25\", \"sys_tags\": \"\", \"u_assessment_number\": \"RA-2024-00301\", \"sys_id\": \"1648af82e9e403103e4839baa50711e4\", \"sys_updated_by\": \"admin\", \"u_assessment_summary\": \"Hartwell Industrial Manufacturing LLC presents a medium risk profile with a strong payment history score of 85 and a manageable debt-to-income ratio of 31%. The requested credit limit of $150,000 is consistent with the customer's revenue base and existing credit utilization. Recommend approval at the requested limit with standard quarterly review.\", \"sys_created_on\": \"2026-05-01 07:46:25\", \"u_assessed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/20486f82e9e403103e4839baa50711ba\", \"value\": \"20486f82e9e403103e4839baa50711ba\"}, \"u_assessment_date\": \"2024-10-22 14:30:00\", \"u_mitigating_factors\": \"14 years in business with a consistent growth trajectory. Existing credit limit of $100,000 has been fully serviced without delinquency over 3 years. Strong management team with documented succession planning.\", \"u_risk_score\": \"72.5\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/7d48af82e9e403103e4839baa50711dc\", \"value\": \"7d48af82e9e403103e4839baa50711dc\"}, \"u_payment_history_score\": \"85\", \"sys_created_by\": \"admin\"}, {\"u_debt_to_income_ratio\": \"0.72\", \"u_recommended_limit\": \"0\", \"u_risk_rating\": \"3\", \"u_risk_factors\": \"Debt-to-income ratio of 72% is well above the 50% policy threshold. Payment history score of 41 indicates a pattern of delayed payments to trade creditors. Only 5 years in business with limited credit track record. Failure to provide mandatory audited financial statements for FY2022 and FY2023 prevents full underwriting. Retail sector exposure to discretionary consumer spending downturns.\", \"u_is_complete\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:46:26\", \"sys_tags\": \"\", \"u_assessment_number\": \"RA-2024-00261\", \"sys_id\": \"6a48af82e9e403103e4839baa50711e6\", \"sys_updated_by\": \"admin\", \"u_assessment_summary\": \"Brightside Retail Group LLC presents a high risk profile with a risk score of 28. The debt-to-income ratio of 72% significantly exceeds the acceptable threshold of 50%, and the payment history score of 41 reflects multiple late payments to existing creditors. The customer failed to provide audited financial statements for the last two fiscal years despite two formal document requests, preventing a complete financial analysis. Credit extension is not recommended at this time.\", \"sys_created_on\": \"2026-05-01 07:46:26\", \"u_assessed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/3c486f82e9e403103e4839baa50711bc\", \"value\": \"3c486f82e9e403103e4839baa50711bc\"}, \"u_assessment_date\": \"2024-09-05 09:45:00\", \"u_mitigating_factors\": \"No material mitigating factors identified. Business operates in a single location with no demonstrated capacity to absorb additional debt service obligations at the requested credit level.\", \"u_risk_score\": \"28\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/3148af82e9e403103e4839baa50711df\", \"value\": \"3148af82e9e403103e4839baa50711df\"}, \"u_payment_history_score\": \"41\", \"sys_created_by\": \"admin\"}], \"u_cca_approval_decision\": [{\"u_approved_credit_limit\": \"2000000\", \"u_decided_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/f048af82e9e403103e4839baa5071154\", \"value\": \"f048af82e9e403103e4839baa5071154\"}, \"u_valid_until\": \"2025-10-28\", \"sys_mod_count\": \"0\", \"u_decision\": \"4\", \"sys_updated_on\": \"2026-05-01 07:46:27\", \"sys_tags\": \"\", \"u_conditions_description\": \"1. Customer must submit audited financial statements semi-annually within 45 days of each period end. 2. EBITDA interest coverage ratio must be maintained at or above 2.5x; breach will trigger an immediate credit review. 3. Any material change in ownership or corporate structure must be disclosed to the credit team within 30 days. 4. Credit limit will be subject to formal review at the 12-month mark.\", \"sys_id\": \"b248ef82e9e403103e4839baa5071181\", \"u_decision_date\": \"2024-10-28 15:45:00\", \"sys_updated_by\": \"admin\", \"u_override_justification\": \"\", \"u_escalated\": \"true\", \"sys_created_on\": \"2026-05-01 07:46:27\", \"u_decision_number\": \"AD-2024-00398\", \"u_conditions_attached\": \"true\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/a948af82e9e403103e4839baa507115d\", \"value\": \"a948af82e9e403103e4839baa507115d\"}, \"sys_created_by\": \"admin\", \"u_decision_rationale\": \"Risk assessment RA-2024-00289 returned a medium risk rating with a score of 61. The customer's elevated debt-to-income ratio of 44% and recent infrastructure leverage justify a reduced approval limit of $2,000,000 against the requested $2,500,000. Meridian's 22-year operating history, diversified client base, and confirmed long-term contracts with Fortune 500 clients support credit extension at the reduced amount. Committee review completed on 2024-10-28. Approval is conditional on submission of semi-annual financial statements and maintenance of EBITDA coverage ratio above 2.5x throughout the credit term.\", \"u_review_level\": \"3\"}, {\"u_approved_credit_limit\": \"0\", \"u_decided_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/3c486f82e9e403103e4839baa50711bc\", \"value\": \"3c486f82e9e403103e4839baa50711bc\"}, \"u_valid_until\": \"\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 07:46:28\", \"sys_tags\": \"\", \"u_conditions_description\": \"\", \"sys_id\": \"c748ef82e9e403103e4839baa5071183\", \"u_decision_date\": \"2024-09-08 10:30:00\", \"sys_updated_by\": \"admin\", \"u_override_justification\": \"\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 07:46:28\", \"u_decision_number\": \"AD-2024-00374\", \"u_conditions_attached\": \"false\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/3148af82e9e403103e4839baa50711df\", \"value\": \"3148af82e9e403103e4839baa50711df\"}, \"sys_created_by\": \"admin\", \"u_decision_rationale\": \"Risk assessment RA-2024-00261 returned a high risk rating with a score of 28. The customer's debt-to-income ratio of 72% substantially exceeds the policy maximum of 50%, and the payment history score of 41 reflects a pattern of late payments to existing trade creditors. Despite two formal document requests issued on 2024-08-12 and 2024-08-26, the customer failed to provide audited financial statements for FY2022 and FY2023, preventing a complete underwriting analysis. No mitigating factors were identified sufficient to offset the identified risk indicators. Application is rejected. A new application may be submitted after a minimum of 6 months, contingent on demonstrated improvement in financial position and full documentation compliance.\", \"u_review_level\": \"2\"}, {\"u_approved_credit_limit\": \"150000\", \"u_decided_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/20486f82e9e403103e4839baa50711ba\", \"value\": \"20486f82e9e403103e4839baa50711ba\"}, \"u_valid_until\": \"2025-10-25\", \"sys_mod_count\": \"0\", \"u_decision\": \"1\", \"sys_updated_on\": \"2026-05-01 07:46:26\", \"sys_tags\": \"\", \"u_conditions_description\": \"\", \"sys_id\": \"e248ef82e9e403103e4839baa507117e\", \"u_decision_date\": \"2024-10-25 11:00:00\", \"sys_updated_by\": \"admin\", \"u_override_justification\": \"\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 07:46:26\", \"u_decision_number\": \"AD-2024-00415\", \"u_conditions_attached\": \"false\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/7d48af82e9e403103e4839baa50711dc\", \"value\": \"7d48af82e9e403103e4839baa50711dc\"}, \"sys_created_by\": \"admin\", \"u_decision_rationale\": \"Risk assessment RA-2024-00301 returned a medium risk rating with a score of 72.5. The customer has a 3-year track record of timely repayment on the existing $100,000 facility, a debt-to-income ratio of 31%, and a payment history score of 85. The requested limit of $150,000 is consistent with the recommended limit from the risk assessment and falls within the analyst's approval authority. Application approved at full requested amount with standard quarterly review cycle.\", \"u_review_level\": \"1\"}], \"u_cca_credit_limit_agreement\": [{\"u_agreement_status\": \"2\", \"u_effective_date\": \"2024-10-28\", \"sys_mod_count\": \"0\", \"u_agreement_number\": \"CLA-2024-00501\", \"u_interest_rate\": \"5.75\", \"sys_updated_on\": \"2026-05-01 07:46:29\", \"u_special_conditions\": \"Account subject to standard quarterly review. Credit limit may be adjusted upon renewal based on updated financial statements and payment performance during the term.\", \"sys_tags\": \"\", \"u_review_frequency_months\": \"3\", \"u_auto_renew\": \"true\", \"u_signed_date\": \"2024-10-27\", \"sys_id\": \"1f48ef82e9e403103e4839baa5071188\", \"sys_updated_by\": \"admin\", \"u_utilization_amount\": \"42500\", \"sys_created_on\": \"2026-05-01 07:46:29\", \"u_approved_limit\": \"150000\", \"u_expiry_date\": \"2025-10-28\", \"u_payment_terms\": \"Net 30 days from invoice date. Minimum monthly payment of 5% of outstanding balance or $500, whichever is greater. Late payment fee of 1.5% per month on overdue amounts.\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/7d48af82e9e403103e4839baa50711dc\", \"value\": \"7d48af82e9e403103e4839baa50711dc\"}, \"sys_created_by\": \"admin\", \"u_customer\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_customer/c8486f82e9e403103e4839baa50711b2\", \"value\": \"c8486f82e9e403103e4839baa50711b2\"}}, {\"u_agreement_status\": \"4\", \"u_effective_date\": \"2023-03-01\", \"sys_mod_count\": \"0\", \"u_agreement_number\": \"CLA-2023-00312\", \"u_interest_rate\": \"7.25\", \"sys_updated_on\": \"2026-05-01 07:46:30\", \"u_special_conditions\": \"Agreement terminated on 2024-09-10 following rejection of renewal application CCA0001003 due to high debt-to-income ratio and failure to provide required financial documentation. All outstanding balances were settled prior to termination. Customer account suspended pending minimum 6-month remediation period.\", \"sys_tags\": \"\", \"u_review_frequency_months\": \"12\", \"u_auto_renew\": \"false\", \"u_signed_date\": \"2023-02-27\", \"sys_id\": \"2b4823c2e9e403103e4839baa507115e\", \"sys_updated_by\": \"admin\", \"u_utilization_amount\": \"0\", \"sys_created_on\": \"2026-05-01 07:46:30\", \"u_approved_limit\": \"25000\", \"u_expiry_date\": \"2024-03-01\", \"u_payment_terms\": \"Net 30 days from invoice date. Minimum monthly payment of 10% of outstanding balance or $250, whichever is greater. Late payment fee of 2.0% per month on overdue amounts.\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/3148af82e9e403103e4839baa50711df\", \"value\": \"3148af82e9e403103e4839baa50711df\"}, \"sys_created_by\": \"admin\", \"u_customer\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_customer/1c486f82e9e403103e4839baa50711b7\", \"value\": \"1c486f82e9e403103e4839baa50711b7\"}}, {\"u_agreement_status\": \"2\", \"u_effective_date\": \"2024-11-01\", \"sys_mod_count\": \"0\", \"u_agreement_number\": \"CLA-2024-00489\", \"u_interest_rate\": \"6.5\", \"sys_updated_on\": \"2026-05-01 07:46:28\", \"u_special_conditions\": \"1. Customer must submit audited financial statements semi-annually within 45 days of each period end. 2. EBITDA interest coverage ratio must be maintained at or above 2.5x; breach triggers immediate credit review and potential suspension. 3. Any material change in ownership or corporate structure must be disclosed within 30 days. 4. Credit limit subject to formal review at 12-month mark. 5. Utilization above 80% of approved limit requires prior written notification to credit team.\", \"sys_tags\": \"\", \"u_review_frequency_months\": \"6\", \"u_auto_renew\": \"false\", \"u_signed_date\": \"2024-10-31\", \"sys_id\": \"4f48ef82e9e403103e4839baa5071185\", \"sys_updated_by\": \"admin\", \"u_utilization_amount\": \"875000\", \"sys_created_on\": \"2026-05-01 07:46:28\", \"u_approved_limit\": \"2000000\", \"u_expiry_date\": \"2025-11-01\", \"u_payment_terms\": \"Net 45 days from invoice date. Minimum monthly payment of 3% of outstanding balance or $10,000, whichever is greater. Late payment fee of 1.25% per month on overdue amounts. Prepayment permitted without penalty.\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/a948af82e9e403103e4839baa507115d\", \"value\": \"a948af82e9e403103e4839baa507115d\"}, \"sys_created_by\": \"admin\", \"u_customer\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_customer/58486f82e9e403103e4839baa50711b5\", \"value\": \"58486f82e9e403103e4839baa50711b5\"}}], \"u_cca_document_request\": [{\"u_notes\": \"Meridian provided 6 months of statements for three operating accounts (primary, payroll, and reserve). All statements verified and reconciled against reported revenue figures. No discrepancies identified. Documents forwarded to risk assessment file RA-2024-00289.\", \"u_document_type\": \"3\", \"u_due_date\": \"2024-10-10\", \"u_is_mandatory\": \"true\", \"u_document_reference\": \"MFS-BANK-STMT-APR-SEP2024\", \"u_request_number\": \"DR-2024-00776\", \"sys_mod_count\": \"0\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/f048af82e9e403103e4839baa5071154\", \"value\": \"f048af82e9e403103e4839baa5071154\"}, \"sys_updated_on\": \"2026-05-01 07:46:31\", \"sys_tags\": \"\", \"u_received_date\": \"2024-10-08\", \"sys_id\": \"7f4823c2e9e403103e4839baa5071163\", \"u_description\": \"Please provide the last 6 months of business bank statements for all primary operating accounts to support underwriting of the $2,500,000 credit limit request under application CCA0001002.\", \"sys_updated_by\": \"admin\", \"u_reminder_sent\": \"false\", \"sys_created_on\": \"2026-05-01 07:46:31\", \"u_requested_date\": \"2024-10-01 10:30:00\", \"u_fulfillment_status\": \"2\", \"u_rejection_reason\": \"\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/a948af82e9e403103e4839baa507115d\", \"value\": \"a948af82e9e403103e4839baa507115d\"}, \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Second and final request issued after customer failed to respond to DR-2024-00731. Reminder email sent on 2024-08-30 with no response received. Due date passed on 2024-09-03 with no documents submitted. Non-fulfillment escalated to lead analyst Sandra Whitfield and cited as a primary factor in the rejection decision AD-2024-00374 on 2024-09-08.\", \"u_document_type\": \"1\", \"u_due_date\": \"2024-09-03\", \"u_is_mandatory\": \"true\", \"u_document_reference\": \"\", \"u_request_number\": \"DR-2024-00748\", \"sys_mod_count\": \"0\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/3c486f82e9e403103e4839baa50711bc\", \"value\": \"3c486f82e9e403103e4839baa50711bc\"}, \"sys_updated_on\": \"2026-05-01 07:46:32\", \"sys_tags\": \"\", \"u_received_date\": \"\", \"sys_id\": \"805823c2e9e403103e4839baa5071166\", \"u_description\": \"SECOND REQUEST: Audited financial statements for fiscal years 2022 and 2023 are required to complete underwriting for application CCA0001003. This is a follow-up to the original request DR-2024-00731 issued on 2024-08-12, which was not fulfilled. Failure to provide these documents by the due date may result in rejection of the application.\", \"sys_updated_by\": \"admin\", \"u_reminder_sent\": \"true\", \"sys_created_on\": \"2026-05-01 07:46:32\", \"u_requested_date\": \"2024-08-26 08:45:00\", \"u_fulfillment_status\": \"3\", \"u_rejection_reason\": \"Customer did not respond to either the original or follow-up request for FY2022 and FY2023 audited financial statements. Mandatory documentation was not provided by the extended due date of 2024-09-03, preventing completion of the underwriting analysis.\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/3148af82e9e403103e4839baa50711df\", \"value\": \"3148af82e9e403103e4839baa50711df\"}, \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Customer submitted FY2022 and FY2023 audited statements via secure portal on 2024-10-19. Documents reviewed and accepted by analyst. Financial data used as primary input for risk assessment RA-2024-00301.\", \"u_document_type\": \"1\", \"u_due_date\": \"2024-10-21\", \"u_is_mandatory\": \"true\", \"u_document_reference\": \"HART-FS-2022-2023-AUD\", \"u_request_number\": \"DR-2024-00801\", \"sys_mod_count\": \"0\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/20486f82e9e403103e4839baa50711ba\", \"value\": \"20486f82e9e403103e4839baa50711ba\"}, \"sys_updated_on\": \"2026-05-01 07:46:30\", \"sys_tags\": \"\", \"u_received_date\": \"2024-10-19\", \"sys_id\": \"bf4823c2e9e403103e4839baa5071160\", \"u_description\": \"Please provide audited financial statements for fiscal years 2022 and 2023, including balance sheet, income statement, and cash flow statement, to support the credit limit review for application CCA0001001.\", \"sys_updated_by\": \"admin\", \"u_reminder_sent\": \"false\", \"sys_created_on\": \"2026-05-01 07:46:30\", \"u_requested_date\": \"2024-10-16 09:00:00\", \"u_fulfillment_status\": \"2\", \"u_rejection_reason\": \"\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/7d48af82e9e403103e4839baa50711dc\", \"value\": \"7d48af82e9e403103e4839baa50711dc\"}, \"sys_created_by\": \"admin\"}], \"u_cca_application_audit_log\": [{\"u_ip_address\": \"10.14.22.87\", \"u_event_timestamp\": \"2024-10-16 08:45:00\", \"u_old_value\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:46:33\", \"sys_tags\": \"\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/20486f82e9e403103e4839baa50711ba\", \"value\": \"20486f82e9e403103e4839baa50711ba\"}, \"sys_id\": \"185823c2e9e403103e4839baa5071168\", \"u_event_type\": \"1\", \"u_previous_state\": \"Submitted\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Application CCA0001001 transitioned to Under Review status. Analyst Jessica Morales accepted assignment and initiated document verification process. Financial statements requested from customer on same date.\", \"u_is_system_generated\": \"false\", \"sys_created_on\": \"2026-05-01 07:46:33\", \"u_field_changed\": \"state\", \"u_log_number\": \"AAL-2024-01101\", \"u_new_state\": \"Under Review\", \"u_new_value\": \"3\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/7d48af82e9e403103e4839baa50711dc\", \"value\": \"7d48af82e9e403103e4839baa50711dc\"}, \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.14.22.78\", \"u_event_timestamp\": \"2024-09-08 10:30:00\", \"u_old_value\": \"4\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:46:33\", \"sys_tags\": \"\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/3c486f82e9e403103e4839baa50711bc\", \"value\": \"3c486f82e9e403103e4839baa50711bc\"}, \"sys_id\": \"505863c2e9e403103e4839baa507110d\", \"u_event_type\": \"1\", \"u_previous_state\": \"Risk Assessed\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Application CCA0001003 rejected per decision AD-2024-00374. Grounds: debt-to-income ratio of 72% exceeds policy maximum; payment history score of 41; customer failed to provide mandatory audited financial statements for FY2022 and FY2023 after two formal requests (DR-2024-00731, DR-2024-00748). Application closed on 2024-09-10. New application permitted after minimum 6-month remediation period.\", \"u_is_system_generated\": \"false\", \"sys_created_on\": \"2026-05-01 07:46:33\", \"u_field_changed\": \"state\", \"u_log_number\": \"AAL-2024-01063\", \"u_new_state\": \"Rejected\", \"u_new_value\": \"1\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/3148af82e9e403103e4839baa50711df\", \"value\": \"3148af82e9e403103e4839baa50711df\"}, \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.14.22.91\", \"u_event_timestamp\": \"2024-10-20 10:15:00\", \"u_old_value\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:46:34\", \"sys_tags\": \"\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/f048af82e9e403103e4839baa5071154\", \"value\": \"f048af82e9e403103e4839baa5071154\"}, \"sys_id\": \"a45863c2e9e403103e4839baa507110f\", \"u_event_type\": \"1\", \"u_previous_state\": \"Under Review\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Risk assessment RA-2024-00289 marked complete. Risk score: 61.00, Risk Rating: Medium. Application automatically advanced to Risk Assessed state. Recommended credit limit set at $2,000,000 against requested $2,500,000. Pending committee scheduling for senior approval.\", \"u_is_system_generated\": \"true\", \"sys_created_on\": \"2026-05-01 07:46:34\", \"u_field_changed\": \"state\", \"u_log_number\": \"AAL-2024-01089\", \"u_new_state\": \"Risk Assessed\", \"u_new_value\": \"4\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/a948af82e9e403103e4839baa507115d\", \"value\": \"a948af82e9e403103e4839baa507115d\"}, \"sys_created_by\": \"admin\"}], \"u_cca_credit_score_model\": [{\"u_model_version\": \"4.0\", \"u_model_status\": \"1\", \"u_effective_date\": \"2025-01-01\", \"sys_mod_count\": \"0\", \"u_min_score\": \"0\", \"u_max_score\": \"1000\", \"sys_updated_on\": \"2026-05-01 07:46:21\", \"sys_tags\": \"\", \"u_approved_by\": \"\", \"u_high_value_limit\": \"1500000\", \"u_is_active\": \"false\", \"u_model_name\": \"Enhanced Credit Scoring Model\", \"sys_id\": \"9548af82e9e403103e4839baa507115b\", \"u_description\": \"Next-generation credit scoring model under development for planned deployment in Q1 2025. Expands the scoring range to 0–1000 to provide finer risk differentiation. Incorporates sector-specific risk multipliers, macroeconomic sensitivity indicators, and a revised high-value threshold of $1,500,000 to reflect portfolio growth. Low risk threshold set at 700; high risk threshold at 400. Subject to validation testing and committee approval before activation.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:46:21\", \"u_low_risk_threshold\": \"700\", \"u_high_risk_threshold\": \"400\", \"sys_created_by\": \"admin\"}, {\"u_model_version\": \"2.5\", \"u_model_status\": \"3\", \"u_effective_date\": \"2021-03-01\", \"sys_mod_count\": \"0\", \"u_min_score\": \"0\", \"u_max_score\": \"100\", \"sys_updated_on\": \"2026-05-01 07:46:20\", \"sys_tags\": \"\", \"u_approved_by\": \"Sandra Whitfield\", \"u_high_value_limit\": \"750000\", \"u_is_active\": \"false\", \"u_model_name\": \"Standard Credit Scoring Model\", \"sys_id\": \"c548af82e9e403103e4839baa5071156\", \"u_description\": \"Legacy scoring model used for credit risk evaluation from March 2021 through December 2023. Assessed applicant risk using debt-to-income ratio, payment history, and business tenure. Low risk threshold was set at 65; high risk threshold at 35. High-value application threshold was $750,000. Retired and replaced by version 3.2 effective 2024-01-01 following annual model review and recalibration.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:46:20\", \"u_low_risk_threshold\": \"65\", \"u_high_risk_threshold\": \"35\", \"sys_created_by\": \"admin\"}, {\"u_model_version\": \"3.2\", \"u_model_status\": \"2\", \"u_effective_date\": \"2024-01-01\", \"sys_mod_count\": \"0\", \"u_min_score\": \"0\", \"u_max_score\": \"100\", \"sys_updated_on\": \"2026-05-01 07:46:20\", \"sys_tags\": \"\", \"u_approved_by\": \"Sandra Whitfield\", \"u_high_value_limit\": \"1000000\", \"u_is_active\": \"true\", \"u_model_name\": \"Standard Credit Scoring Model\", \"sys_id\": \"d148af82e9e403103e4839baa5071159\", \"u_description\": \"Primary scoring model applied to all incoming credit applications. Evaluates applicant risk based on debt-to-income ratio, payment history, years in business, and annual revenue. Applications scoring 70 or above are classified as Low risk; scores between 40 and 69 are Medium risk; scores below 40 are High risk. Applications requesting a credit limit of $1,000,000 or more are automatically flagged as high-value and require senior analyst review.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:46:20\", \"u_low_risk_threshold\": \"70\", \"u_high_risk_threshold\": \"40\", \"sys_created_by\": \"admin\"}], \"u_cca_analyst_assignment\": [{\"u_notes\": \"Application CCA0001001 assigned to Jessica Morales as primary reviewer. Standard SLA of 10 business days applies for mid-range non-high-value applications.\", \"u_assigned_date\": \"2024-10-15 13:00:00\", \"sys_mod_count\": \"0\", \"u_unassigned_date\": \"\", \"u_analyst\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/20486f82e9e403103e4839baa50711ba\", \"value\": \"20486f82e9e403103e4839baa50711ba\"}, \"u_is_current\": \"true\", \"u_sla_due_date\": \"2024-10-29\", \"sys_updated_on\": \"2026-05-01 07:46:34\", \"sys_tags\": \"\", \"u_workload_at_assignment\": \"3\", \"sys_id\": \"2c5863c2e9e403103e4839baa5071111\", \"sys_updated_by\": \"admin\", \"u_assignment_reason\": \"Routine initial assignment based on analyst availability and specialization in manufacturing and industrial sectors. Workload within acceptable threshold at time of assignment.\", \"sys_created_on\": \"2026-05-01 07:46:34\", \"u_assigned_by\": \"Sandra Whitfield\", \"u_assignment_number\": \"AA-2024-00601\", \"u_assignment_type\": \"1\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/7d48af82e9e403103e4839baa50711dc\", \"value\": \"7d48af82e9e403103e4839baa50711dc\"}, \"u_escalation_flag\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Original assignment to Jessica Morales (AA-2024-00551) closed on 2024-09-04 when case was escalated. Sandra Whitfield assumed ownership to complete risk review and issue rejection decision AD-2024-00374. Application closed on 2024-09-10 following formal rejection.\", \"u_assigned_date\": \"2024-09-04 08:00:00\", \"sys_mod_count\": \"0\", \"u_unassigned_date\": \"2024-09-10 11:00:00\", \"u_analyst\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/3c486f82e9e403103e4839baa50711bc\", \"value\": \"3c486f82e9e403103e4839baa50711bc\"}, \"u_is_current\": \"false\", \"u_sla_due_date\": \"2024-09-10\", \"sys_updated_on\": \"2026-05-01 07:46:35\", \"sys_tags\": \"\", \"u_workload_at_assignment\": \"2\", \"sys_id\": \"b85863c2e9e403103e4839baa5071114\", \"sys_updated_by\": \"admin\", \"u_assignment_reason\": \"Reassigned to lead analyst Sandra Whitfield following escalation of non-compliance with two mandatory document requests. Risk assessment returned high risk rating. Lead analyst involvement required to authorize formal rejection decision and customer account suspension.\", \"sys_created_on\": \"2026-05-01 07:46:35\", \"u_assigned_by\": \"Sandra Whitfield\", \"u_assignment_number\": \"AA-2024-00563\", \"u_assignment_type\": \"2\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/3148af82e9e403103e4839baa50711df\", \"value\": \"3148af82e9e403103e4839baa50711df\"}, \"u_escalation_flag\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"High-value application requiring mandatory senior review. Extended SLA of 15 business days applies for high-value applications subject to committee review. Committee scheduling pending following completion of risk assessment.\", \"u_assigned_date\": \"2024-09-28 09:30:00\", \"sys_mod_count\": \"0\", \"u_unassigned_date\": \"\", \"u_analyst\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_analyst/f048af82e9e403103e4839baa5071154\", \"value\": \"f048af82e9e403103e4839baa5071154\"}, \"u_is_current\": \"true\", \"u_sla_due_date\": \"2024-10-18\", \"sys_updated_on\": \"2026-05-01 07:46:36\", \"sys_tags\": \"\", \"u_workload_at_assignment\": \"5\", \"sys_id\": \"cd5863c2e9e403103e4839baa5071116\", \"sys_updated_by\": \"admin\", \"u_assignment_reason\": \"Application flagged as high-value ($2,500,000 requested limit exceeds $1,000,000 policy threshold) and requires senior analyst review per credit policy. Raymond Okafor assigned as the senior analyst with specialization in transportation and logistics and sufficient approval authority.\", \"sys_created_on\": \"2026-05-01 07:46:36\", \"u_assigned_by\": \"Sandra Whitfield\", \"u_assignment_number\": \"AA-2024-00589\", \"u_assignment_type\": \"1\", \"u_credit_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_cca_credit_application/a948af82e9e403103e4839baa507115d\", \"value\": \"a948af82e9e403103e4839baa507115d\"}, \"u_escalation_flag\": \"false\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_cca_credit_application\": {\"u_number\": {\"type\": \"str\"}, \"u_customer\": {\"FK\": \"u_cca_customer\"}, \"u_assigned_analyst\": {\"FK\": \"u_cca_credit_analyst\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Under Review\", \"Risk Assessed\", \"Approved\"]}, \"u_requested_credit_limit\": {\"type\": \"decimal\"}, \"u_currency\": {\"type\": \"str\"}, \"u_submission_date\": {\"type\": \"str\"}, \"u_is_high_value\": {\"type\": \"bool\"}, \"u_requires_senior_review\": {\"type\": \"bool\"}, \"u_purpose_of_credit\": {\"type\": \"str\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_closed_date\": {\"type\": \"str\"}, \"u_application_notes\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"High\", \"Medium\", \"Low\"]}}, \"u_cca_customer\": {\"u_name\": {\"type\": \"str\"}, \"u_customer_number\": {\"type\": \"str\"}, \"u_industry\": {\"type\": \"str\"}, \"u_annual_revenue\": {\"type\": \"decimal\"}, \"u_years_in_business\": {\"type\": \"int\"}, \"u_primary_contact_email\": {\"type\": \"str\"}, \"u_primary_contact_phone\": {\"type\": \"str\"}, \"u_country\": {\"type\": \"str\"}, \"u_existing_credit_limit\": {\"type\": \"decimal\"}, \"u_has_active_application\": {\"type\": \"bool\"}, \"u_credit_status\": {\"type\": \"str\", \"enum\": [\"Good Standing\", \"Under Review\", \"Suspended\", \"Blacklisted\"]}, \"u_registration_number\": {\"type\": \"str\"}, \"u_onboarding_date\": {\"type\": \"str\"}}, \"u_cca_credit_analyst\": {\"u_name\": {\"type\": \"str\"}, \"u_employee_id\": {\"type\": \"str\"}, \"u_analyst_level\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Senior\", \"Lead\"]}, \"u_email\": {\"type\": \"str\"}, \"u_department\": {\"type\": \"str\"}, \"u_max_approval_limit\": {\"type\": \"decimal\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_specialization\": {\"type\": \"str\"}, \"u_current_workload\": {\"type\": \"int\"}, \"u_certifications\": {\"type\": \"str\"}, \"u_hire_date\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}}, \"u_cca_risk_assessment\": {\"u_assessment_number\": {\"type\": \"str\"}, \"u_credit_application\": {\"FK\": \"u_cca_credit_application\"}, \"u_assessed_by\": {\"FK\": \"u_cca_credit_analyst\"}, \"u_risk_score\": {\"type\": \"decimal\"}, \"u_risk_rating\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Very High\"]}, \"u_assessment_date\": {\"type\": \"str\"}, \"u_debt_to_income_ratio\": {\"type\": \"decimal\"}, \"u_payment_history_score\": {\"type\": \"decimal\"}, \"u_recommended_limit\": {\"type\": \"decimal\"}, \"u_assessment_summary\": {\"type\": \"str\"}, \"u_risk_factors\": {\"type\": \"str\"}, \"u_mitigating_factors\": {\"type\": \"str\"}, \"u_is_complete\": {\"type\": \"bool\"}}, \"u_cca_approval_decision\": {\"u_decision_number\": {\"type\": \"str\"}, \"u_credit_application\": {\"FK\": \"u_cca_credit_application\"}, \"u_decided_by\": {\"FK\": \"u_cca_credit_analyst\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Approved\", \"Rejected\", \"Deferred\", \"Conditionally Approved\"]}, \"u_decision_date\": {\"type\": \"str\"}, \"u_approved_credit_limit\": {\"type\": \"decimal\"}, \"u_decision_rationale\": {\"type\": \"str\"}, \"u_conditions_attached\": {\"type\": \"bool\"}, \"u_conditions_description\": {\"type\": \"str\"}, \"u_override_justification\": {\"type\": \"str\"}, \"u_review_level\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Senior\", \"Committee\"]}, \"u_escalated\": {\"type\": \"bool\"}, \"u_valid_until\": {\"type\": \"str\"}}, \"u_cca_credit_limit_agreement\": {\"u_agreement_number\": {\"type\": \"str\"}, \"u_credit_application\": {\"FK\": \"u_cca_credit_application\"}, \"u_customer\": {\"FK\": \"u_cca_customer\"}, \"u_approved_limit\": {\"type\": \"decimal\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_agreement_status\": {\"type\": \"str\", \"enum\": [\"Pending Activation\", \"Active\", \"Expired\", \"Terminated\"]}, \"u_interest_rate\": {\"type\": \"decimal\"}, \"u_payment_terms\": {\"type\": \"str\"}, \"u_utilization_amount\": {\"type\": \"decimal\"}, \"u_signed_date\": {\"type\": \"str\"}, \"u_special_conditions\": {\"type\": \"str\"}, \"u_auto_renew\": {\"type\": \"bool\"}, \"u_review_frequency_months\": {\"type\": \"int\"}}, \"u_cca_document_request\": {\"u_request_number\": {\"type\": \"str\"}, \"u_credit_application\": {\"FK\": \"u_cca_credit_application\"}, \"u_requested_by\": {\"FK\": \"u_cca_credit_analyst\"}, \"u_document_type\": {\"type\": \"str\", \"enum\": [\"Financial Statement\", \"Tax Return\", \"Bank Statement\", \"Business Registration\", \"Other\"]}, \"u_description\": {\"type\": \"str\"}, \"u_requested_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_received_date\": {\"type\": \"str\"}, \"u_fulfillment_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Received\", \"Rejected\", \"Waived\"]}, \"u_is_mandatory\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}, \"u_reminder_sent\": {\"type\": \"bool\"}, \"u_document_reference\": {\"type\": \"str\"}, \"u_rejection_reason\": {\"type\": \"str\"}}, \"u_cca_application_audit_log\": {\"u_log_number\": {\"type\": \"str\"}, \"u_credit_application\": {\"FK\": \"u_cca_credit_application\"}, \"u_performed_by\": {\"FK\": \"u_cca_credit_analyst\"}, \"u_event_type\": {\"type\": \"str\", \"enum\": [\"State Change\", \"Field Update\", \"Assignment\", \"Comment Added\", \"Document Requested\"]}, \"u_previous_state\": {\"type\": \"str\"}, \"u_new_state\": {\"type\": \"str\"}, \"u_event_timestamp\": {\"type\": \"str\"}, \"u_field_changed\": {\"type\": \"str\"}, \"u_old_value\": {\"type\": \"str\"}, \"u_new_value\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_ip_address\": {\"type\": \"str\"}, \"u_is_system_generated\": {\"type\": \"bool\"}}, \"u_cca_credit_score_model\": {\"u_model_name\": {\"type\": \"str\"}, \"u_model_version\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_min_score\": {\"type\": \"decimal\"}, \"u_max_score\": {\"type\": \"decimal\"}, \"u_low_risk_threshold\": {\"type\": \"decimal\"}, \"u_high_risk_threshold\": {\"type\": \"decimal\"}, \"u_high_value_limit\": {\"type\": \"decimal\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_model_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Active\", \"Retired\"]}, \"u_approved_by\": {\"type\": \"str\"}}, \"u_cca_analyst_assignment\": {\"u_assignment_number\": {\"type\": \"str\"}, \"u_credit_application\": {\"FK\": \"u_cca_credit_application\"}, \"u_analyst\": {\"FK\": \"u_cca_credit_analyst\"}, \"u_assigned_date\": {\"type\": \"str\"}, \"u_unassigned_date\": {\"type\": \"str\"}, \"u_assignment_reason\": {\"type\": \"str\"}, \"u_is_current\": {\"type\": \"bool\"}, \"u_assignment_type\": {\"type\": \"str\", \"enum\": [\"Initial\", \"Reassignment\", \"Escalation\"]}, \"u_assigned_by\": {\"type\": \"str\"}, \"u_workload_at_assignment\": {\"type\": \"int\"}, \"u_escalation_flag\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}, \"u_sla_due_date\": {\"type\": \"str\"}}}", "business_rules": [{"name": "after_update_under_review_app_init", "fires_on_table": "u_cca_credit_application", "filter_condition": "u_stateCHANGESTO3", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // ---------------------------------------------------------------\n // 1. Update the linked Customer: mark has_active_application = true\n // and set credit_status to Under Review\n // ---------------------------------------------------------------\n var custSysId = current.getValue('u_customer');\n if (custSysId) {\n var grCust = new GlideRecord('u_cca_customer');\n if (grCust.get(custSysId)) {\n var oldActive = grCust.getValue('u_has_active_application');\n grCust.setValue('u_has_active_application', 'true');\n _ewmLog('u_cca_customer', 'u_has_active_application', oldActive, grCust.getValue('u_has_active_application'), '');\n\n var oldStatus = grCust.getValue('u_credit_status');\n grCust.setValue('u_credit_status', '2');\n _ewmLog('u_cca_customer', 'u_credit_status', oldStatus, grCust.getValue('u_credit_status'), '');\n\n try {\n var rCust = grCust.update();\n if (!rCust) { _ewmLog('','','','', 'GR update failed on u_cca_customer: ' + grCust.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // ---------------------------------------------------------------\n // 2. Insert an Application Audit Log entry for the state change\n // ---------------------------------------------------------------\n var grLog = new GlideRecord('u_cca_application_audit_log');\n grLog.initialize();\n grLog.setValue('u_credit_application', current.getUniqueValue());\n _ewmLog('u_cca_application_audit_log', 'u_credit_application', '', current.getUniqueValue(), '');\n\n grLog.setValue('u_event_type', '1');\n _ewmLog('u_cca_application_audit_log', 'u_event_type', '', '1', '');\n\n var prevState = previous ? previous.getValue('u_state') : '';\n grLog.setValue('u_previous_state', prevState);\n _ewmLog('u_cca_application_audit_log', 'u_previous_state', '', prevState, '');\n\n grLog.setValue('u_new_state', 'Under Review');\n _ewmLog('u_cca_application_audit_log', 'u_new_state', '', 'Under Review', '');\n\n var nowTs = new GlideDateTime().getDisplayValue();\n grLog.setValue('u_event_timestamp', nowTs);\n _ewmLog('u_cca_application_audit_log', 'u_event_timestamp', '', nowTs, '');\n\n grLog.setValue('u_comments', 'Credit application moved to Under Review and initialized by system');\n _ewmLog('u_cca_application_audit_log', 'u_comments', '', 'Credit application moved to Under Review and initialized by system', '');\n\n grLog.setValue('u_is_system_generated', 'true');\n _ewmLog('u_cca_application_audit_log', 'u_is_system_generated', '', 'true', '');\n\n try {\n var rLog = grLog.insert();\n if (!rLog) { _ewmLog('','','','', 'GR insert failed on u_cca_application_audit_log: ' + grLog.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // ---------------------------------------------------------------\n // 3. Increment the assigned analyst's current workload by 1\n // ---------------------------------------------------------------\n var analystSysId = current.getValue('u_assigned_analyst');\n if (analystSysId) {\n var grAnalyst = new GlideRecord('u_cca_credit_analyst');\n if (grAnalyst.get(analystSysId)) {\n var oldWorkload = grAnalyst.getValue('u_current_workload');\n var newWorkload = (parseInt(oldWorkload, 10) || 0) + 1;\n grAnalyst.setValue('u_current_workload', newWorkload);\n _ewmLog('u_cca_credit_analyst', 'u_current_workload', oldWorkload, String(newWorkload), '');\n\n try {\n var rAnalyst = grAnalyst.update();\n if (!rAnalyst) { _ewmLog('','','','', 'GR update failed on u_cca_credit_analyst: ' + grAnalyst.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}, {"name": "high_value_under_review_enrichment", "fires_on_table": "u_cca_credit_application", "filter_condition": "u_stateCHANGESTO3^u_is_high_value=true", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Flag requires_senior_review = true for high-value applications entering Under Review\n var oldSenior = current.getValue('u_requires_senior_review');\n current.setValue('u_requires_senior_review', 'true');\n _ewmLog('u_cca_credit_application', 'u_requires_senior_review', oldSenior, current.getValue('u_requires_senior_review'), '');\n\n // 2. Escalate priority to High\n var oldPriority = current.getValue('u_priority');\n current.setValue('u_priority', '1');\n _ewmLog('u_cca_credit_application', 'u_priority', oldPriority, current.getValue('u_priority'), '');\n\n // 3. Set application notes with standard high-value notice\n var oldNotes = current.getValue('u_application_notes');\n current.setValue('u_application_notes', 'High-value application entered Under Review. Senior analyst review required per policy.');\n _ewmLog('u_cca_credit_application', 'u_application_notes', oldNotes, current.getValue('u_application_notes'), '');\n\n // 4. Standardize currency to USD for high-value processing\n var oldCurrency = current.getValue('u_currency');\n current.setValue('u_currency', 'USD');\n _ewmLog('u_cca_credit_application', 'u_currency', oldCurrency, current.getValue('u_currency'), '');\n\n // 5. Enrich purpose of credit with review context\n var oldPurpose = current.getValue('u_purpose_of_credit');\n var enrichedPurpose = (oldPurpose ? oldPurpose + ' | ' : '') + 'Flagged for senior credit review due to high value';\n current.setValue('u_purpose_of_credit', enrichedPurpose);\n _ewmLog('u_cca_credit_application', 'u_purpose_of_credit', oldPurpose, current.getValue('u_purpose_of_credit'), '');\n\n})(current, previous);"}, {"name": "under_review_create_agreement_audit", "fires_on_table": "u_cca_credit_application", "filter_condition": "u_stateCHANGESTO3", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a new Credit Limit Agreement for the application entering Under Review\n var grAgreement = new GlideRecord('u_cca_credit_limit_agreement');\n grAgreement.initialize();\n grAgreement.setValue('u_credit_application', current.getValue('u_number'));\n _ewmLog('u_cca_credit_limit_agreement', 'u_credit_application', '', current.getValue('u_number'), '');\n grAgreement.setValue('u_customer', current.getValue('u_customer'));\n _ewmLog('u_cca_credit_limit_agreement', 'u_customer', '', current.getValue('u_customer'), '');\n grAgreement.setValue('u_approved_limit', current.getValue('u_requested_credit_limit'));\n _ewmLog('u_cca_credit_limit_agreement', 'u_approved_limit', '', current.getValue('u_requested_credit_limit'), '');\n grAgreement.setValue('u_agreement_status', '1');\n _ewmLog('u_cca_credit_limit_agreement', 'u_agreement_status', '', '1', '');\n grAgreement.setValue('u_payment_terms', 'Net 30');\n _ewmLog('u_cca_credit_limit_agreement', 'u_payment_terms', '', 'Net 30', '');\n grAgreement.setValue('u_auto_renew', 'false');\n _ewmLog('u_cca_credit_limit_agreement', 'u_auto_renew', '', 'false', '');\n grAgreement.setValue('u_review_frequency_months', '12');\n _ewmLog('u_cca_credit_limit_agreement', 'u_review_frequency_months', '', '12', '');\n try {\n var rAg = grAgreement.insert();\n if (!rAg) { _ewmLog('','','','', 'GR insert failed on u_cca_credit_limit_agreement: ' + grAgreement.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update the Customer record to reflect the requested credit limit under review\n var grCust = new GlideRecord('u_cca_customer');\n grCust.addQuery('sys_id', current.getValue('u_customer'));\n grCust.query();\n if (grCust.next()) {\n var oldLimit = grCust.getValue('u_existing_credit_limit');\n grCust.setValue('u_existing_credit_limit', current.getValue('u_requested_credit_limit'));\n _ewmLog('u_cca_customer', 'u_existing_credit_limit', oldLimit, current.getValue('u_requested_credit_limit'), '');\n\n var oldActive = grCust.getValue('u_has_active_application');\n grCust.setValue('u_has_active_application', 'false');\n _ewmLog('u_cca_customer', 'u_has_active_application', oldActive, 'false', '');\n\n var oldStatus = grCust.getValue('u_credit_status');\n grCust.setValue('u_credit_status', '1');\n _ewmLog('u_cca_customer', 'u_credit_status', oldStatus, '1', '');\n\n try {\n var rCu = grCust.update();\n if (!rCu) { _ewmLog('','','','', 'GR update failed on u_cca_customer: ' + grCust.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n\n // 3. Insert an audit log entry recording the state change to Under Review\n var grLog = new GlideRecord('u_cca_application_audit_log');\n grLog.initialize();\n grLog.setValue('u_credit_application', current.getValue('u_number'));\n _ewmLog('u_cca_application_audit_log', 'u_credit_application', '', current.getValue('u_number'), '');\n grLog.setValue('u_event_type', '1');\n _ewmLog('u_cca_application_audit_log', 'u_event_type', '', '1', '');\n var prevState = previous ? previous.getValue('u_state') : '';\n grLog.setValue('u_previous_state', prevState);\n _ewmLog('u_cca_application_audit_log', 'u_previous_state', '', prevState, '');\n grLog.setValue('u_new_state', '3');\n _ewmLog('u_cca_application_audit_log', 'u_new_state', '', '3', '');\n grLog.setValue('u_comments', 'Credit application entered Under Review - agreement created');\n _ewmLog('u_cca_application_audit_log', 'u_comments', '', 'Credit application entered Under Review - agreement created', '');\n grLog.setValue('u_is_system_generated', 'true');\n _ewmLog('u_cca_application_audit_log', 'u_is_system_generated', '', 'true', '');\n try {\n var rLog = grLog.insert();\n if (!rLog) { _ewmLog('','','','', 'GR insert failed on u_cca_application_audit_log: ' + grLog.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n\n})(current, previous);"}, {"name": "high_value_app_under_review_risk_assign", "fires_on_table": "u_cca_credit_application", "filter_condition": "u_stateCHANGESTO3^u_is_high_value=true", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert initial risk assessment for high-value application\n var grRisk = new GlideRecord('u_cca_risk_assessment');\n grRisk.initialize();\n grRisk.setValue('u_credit_application', current.getUniqueValue());\n grRisk.setValue('u_risk_rating', '3');\n _ewmLog('u_cca_risk_assessment', 'u_risk_rating', '', '3', '');\n grRisk.setValue('u_is_complete', 'false');\n _ewmLog('u_cca_risk_assessment', 'u_is_complete', '', 'false', '');\n grRisk.setValue('u_assessed_by', current.getValue('u_assigned_analyst'));\n try {\n var rRisk = grRisk.insert();\n if (!rRisk) { _ewmLog('','','','', 'GR insert failed: ' + grRisk.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert analyst assignment record for escalation tracking\n var grAssign = new GlideRecord('u_cca_analyst_assignment');\n grAssign.initialize();\n grAssign.setValue('u_credit_application', current.getUniqueValue());\n grAssign.setValue('u_analyst', current.getValue('u_assigned_analyst'));\n grAssign.setValue('u_assignment_type', '3');\n _ewmLog('u_cca_analyst_assignment', 'u_assignment_type', '', '3', '');\n grAssign.setValue('u_is_current', 'true');\n _ewmLog('u_cca_analyst_assignment', 'u_is_current', '', 'true', '');\n grAssign.setValue('u_escalation_flag', 'true');\n _ewmLog('u_cca_analyst_assignment', 'u_escalation_flag', '', 'true', '');\n try {\n var rAssign = grAssign.insert();\n if (!rAssign) { _ewmLog('','','','', 'GR insert failed: ' + grAssign.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 3. Insert audit log entry for high-value application entering Under Review\n var grLog = new GlideRecord('u_cca_application_audit_log');\n grLog.initialize();\n grLog.setValue('u_credit_application', current.getUniqueValue());\n grLog.setValue('u_event_type', '1');\n _ewmLog('u_cca_application_audit_log', 'u_event_type', '', '1', '');\n grLog.setValue('u_new_state', 'High-Value Application Under Review');\n _ewmLog('u_cca_application_audit_log', 'u_new_state', '', 'High-Value Application Under Review', '');\n grLog.setValue('u_is_system_generated', 'true');\n try {\n var rLog = grLog.insert();\n if (!rLog) { _ewmLog('','','','', 'GR insert failed: ' + grLog.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "after_under_review_risk_multi_update", "fires_on_table": "u_cca_credit_application", "filter_condition": "u_stateCHANGESTO3", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update the linked risk assessment to mark it complete and set summary\n var raGr = new GlideRecord('u_cca_risk_assessment');\n raGr.addQuery('u_credit_application', current.getUniqueValue());\n raGr.query();\n while (raGr.next()) {\n var oldComplete = raGr.getValue('u_is_complete');\n raGr.setValue('u_is_complete', 'true');\n _ewmLog('u_cca_risk_assessment', 'u_is_complete', oldComplete, raGr.getValue('u_is_complete'), '');\n\n var oldSummary = raGr.getValue('u_assessment_summary');\n raGr.setValue('u_assessment_summary', 'Risk assessment finalized for application ' + current.getValue('u_number'));\n _ewmLog('u_cca_risk_assessment', 'u_assessment_summary', oldSummary, raGr.getValue('u_assessment_summary'), '');\n\n try {\n var r1 = raGr.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed on u_cca_risk_assessment: ' + raGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update the customer credit_status to Under Review\n var custGr = new GlideRecord('u_cca_customer');\n custGr.addQuery('sys_id', current.getValue('u_customer'));\n custGr.query();\n if (custGr.next()) {\n var oldStatus = custGr.getValue('u_credit_status');\n custGr.setValue('u_credit_status', '2');\n _ewmLog('u_cca_customer', 'u_credit_status', oldStatus, custGr.getValue('u_credit_status'), '');\n\n try {\n var r2 = custGr.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed on u_cca_customer: ' + custGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 3. Insert an audit log entry recording the state change to Under Review\n var logGr = new GlideRecord('u_cca_application_audit_log');\n logGr.initialize();\n logGr.setValue('u_credit_application', current.getUniqueValue());\n _ewmLog('u_cca_application_audit_log', 'u_credit_application', '', current.getUniqueValue(), '');\n\n logGr.setValue('u_event_type', '1');\n _ewmLog('u_cca_application_audit_log', 'u_event_type', '', '1', '');\n\n var prevState = previous ? previous.getValue('u_state') : '';\n logGr.setValue('u_previous_state', prevState);\n _ewmLog('u_cca_application_audit_log', 'u_previous_state', '', prevState, '');\n\n logGr.setValue('u_new_state', '3');\n _ewmLog('u_cca_application_audit_log', 'u_new_state', '', '3', '');\n\n logGr.setValue('u_is_system_generated', 'true');\n _ewmLog('u_cca_application_audit_log', 'u_is_system_generated', '', 'true', '');\n\n try {\n var r3 = logGr.insert();\n if (!r3) { _ewmLog('','','','', 'GR insert failed on u_cca_application_audit_log: ' + logGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "32884a2180a807103e487b245ac97734", "u_br_name": "high_value_app_under_review_risk_assign", "u_table_name": "u_cca_application_audit_log", "u_field_name": "u_new_state", "u_old_value": "", "u_new_value": "High-Value Application Under Review", "u_error": "", "sys_created_on": "2026-04-29 11:31:08"}, {"sys_id": "32884a2180a807103e487b245ac97735", "u_br_name": "under_review_create_agreement_audit", "u_table_name": "u_cca_credit_limit_agreement", "u_field_name": "u_approved_limit", "u_old_value": "", "u_new_value": "500000", "u_error": "", "sys_created_on": "2026-04-29 11:31:08"}, {"sys_id": "32884a2180a807103e487b245ac97738", "u_br_name": "under_review_create_agreement_audit", "u_table_name": "u_cca_application_audit_log", "u_field_name": "u_previous_state", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 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Request closed in compliance with GDPR Article 20 requirements.\", \"u_assigned_steward\": \"\", \"sys_updated_on\": \"2026-05-01 07:42:30\", \"sys_tags\": \"\", \"u_subject_description\": \"I am requesting a machine-readable export of all personal data held about me so that I may transfer it to another service provider, as provided under GDPR Article 20.\", \"u_fulfilled_date\": \"2024-02-09 16:45:00\", \"u_priority\": \"3\", \"sys_id\": \"8567e7cee9a403103e4839baa507114e\", \"u_denial_reason\": \"\", \"sys_updated_by\": \"admin\", \"u_legal_review_outcome\": \"\", \"u_submitted_date\": \"2024-01-18 11:05:00\", \"sys_created_on\": \"2026-05-01 07:42:30\", \"u_data_subject\": \"\", \"u_regulation\": \"\", \"u_response_deadline\": \"2024-02-17\", \"sys_created_by\": \"admin\", \"u_request_type\": \"4\"}, {\"u_legal_review_required\": \"false\", \"u_number\": \"DSR0009001\", \"u_state\": \"3\", \"sys_mod_count\": \"0\", \"u_closure_notes\": \"\", \"u_assigned_steward\": \"\", \"sys_updated_on\": \"2026-05-01 14:49:44\", \"sys_tags\": \"\", \"u_subject_description\": \"Request to erase all personal data\", \"u_fulfilled_date\": \"\", \"u_priority\": \"1\", \"sys_id\": \"9729459ee92843103e4839baa5071169\", \"u_denial_reason\": \"\", \"sys_updated_by\": \"admin\", \"u_legal_review_outcome\": \"\", \"u_submitted_date\": \"2024-12-01 08:00:00\", \"sys_created_on\": \"2026-05-01 14:49:44\", \"u_data_subject\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_data_subject/3229059ee92843103e4839baa5071112\", \"value\": \"3229059ee92843103e4839baa5071112\"}, \"u_regulation\": \"\", \"u_response_deadline\": \"2025-01-01\", \"sys_created_by\": \"admin\", \"u_request_type\": \"2\"}], \"u_dpr_data_subject\": [{\"u_notes\": \"Initial registration note\", \"u_identity_verified\": \"false\", \"u_is_minor\": \"false\", \"u_registration_date\": \"2024-11-01 09:00:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:49:42\", \"sys_tags\": \"\", \"u_email_address\": \"elena.vasquez@example.com\", \"sys_id\": \"3229059ee92843103e4839baa5071112\", \"u_subject_type\": \"1\", \"sys_updated_by\": \"admin\", \"u_country_of_residence\": \"Germany\", \"sys_created_on\": \"2026-05-01 14:49:42\", \"u_phone_number\": \"+1-555-0198\", \"u_preferred_language\": \"English\", \"u_date_of_birth\": \"1985-03-14\", \"u_consent_on_file\": \"false\", \"sys_created_by\": \"admin\", \"u_full_name\": \"Elena Vasquez\"}, {\"u_notes\": \"Subject contacted via email prior to submitting request. Provided valid national ID for identity verification.\", \"u_identity_verified\": \"true\", \"u_is_minor\": \"false\", \"u_registration_date\": \"2024-03-05 09:10:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:42:21\", \"sys_tags\": \"\", \"u_email_address\": \"sophie.marchand@email.fr\", \"sys_id\": \"3e5767cee9a403103e4839baa50711de\", \"u_subject_type\": \"1\", \"sys_updated_by\": \"admin\", \"u_country_of_residence\": \"France\", \"sys_created_on\": \"2026-05-01 07:42:21\", \"u_phone_number\": \"+33 6 12 34 56 78\", \"u_preferred_language\": \"French\", \"u_date_of_birth\": \"1987-06-14\", \"u_consent_on_file\": \"true\", \"sys_created_by\": \"admin\", \"u_full_name\": \"Sophie Marchand\"}, {\"u_notes\": \"Subject is a registered online store customer based in California. Submitted erasure request citing CCPA rights. Legal review pending.\", \"u_identity_verified\": \"false\", \"u_is_minor\": \"false\", \"u_registration_date\": \"2024-04-11 14:25:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:42:22\", \"sys_tags\": \"\", \"u_email_address\": \"derek.holloway@gmail.com\", \"sys_id\": \"4f5767cee9a403103e4839baa50711e3\", \"u_subject_type\": \"1\", \"sys_updated_by\": \"admin\", \"u_country_of_residence\": \"United States\", \"sys_created_on\": \"2026-05-01 07:42:22\", \"u_phone_number\": \"+1 415 555 0192\", \"u_preferred_language\": \"English\", \"u_date_of_birth\": \"1979-11-03\", \"u_consent_on_file\": \"true\", \"sys_created_by\": \"admin\", \"u_full_name\": \"Derek Holloway\"}, {\"u_notes\": \"Subject requested data portability export under GDPR Article 20. Request fulfilled and data package delivered via secure portal. No further action required.\", \"u_identity_verified\": \"true\", \"u_is_minor\": \"false\", \"u_registration_date\": \"2024-01-18 10:58:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:42:22\", \"sys_tags\": \"\", \"u_email_address\": \"lukas.bauer@web.de\", \"sys_id\": \"8b5767cee9a403103e4839baa50711e1\", \"u_subject_type\": \"1\", \"sys_updated_by\": \"admin\", \"u_country_of_residence\": \"Germany\", \"sys_created_on\": \"2026-05-01 07:42:22\", \"u_phone_number\": \"+49 170 987 6543\", \"u_preferred_language\": \"German\", \"u_date_of_birth\": \"1993-02-27\", \"u_consent_on_file\": \"true\", \"sys_created_by\": \"admin\", \"u_full_name\": \"Lukas Bauer\"}], \"u_dpr_privacy_regulation\": [{\"u_summary\": \"The CCPA grants California consumers the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. Amended by the CPRA effective January 1, 2023, which introduced additional rights including the right to correct inaccurate personal information and the right to limit use of sensitive personal information.\", \"u_regulation_status\": \"1\", \"u_short_code\": \"CCPA\", \"u_effective_date\": \"2020-01-01\", \"sys_mod_count\": \"0\", \"u_jurisdiction\": \"California, United States\", \"u_extension_allowed\": \"true\", \"u_erasure_legal_review\": \"true\", \"sys_updated_on\": \"2026-05-01 07:42:23\", \"u_max_extension_days\": \"45\", \"sys_tags\": \"\", \"u_penalty_description\": \"Civil penalties of up to $2,500 per unintentional violation and $7,500 per intentional violation, enforced by the California Attorney General. Data breaches may trigger a private right of action with statutory damages between $100 and $750 per consumer per incident.\", \"sys_id\": \"535767cee9a403103e4839baa50711e6\", \"sys_updated_by\": \"admin\", \"u_regulation_name\": \"California Consumer Privacy Act (as amended by CPRA)\", \"sys_created_on\": \"2026-05-01 07:42:23\", \"u_max_response_days\": \"45\", \"sys_created_by\": \"admin\"}, {\"u_summary\": \"The GDPR establishes comprehensive data protection rights for individuals in the EU/EEA, including rights of access (Art. 15), erasure (Art. 17), rectification (Art. 16), portability (Art. 20), and restriction of processing (Art. 18). Controllers must respond to data subject requests within one calendar month, extendable by two additional months for complex or numerous requests with prior notification to the data subject.\", \"u_regulation_status\": \"1\", \"u_short_code\": \"GDPR\", \"u_effective_date\": \"2018-05-25\", \"sys_mod_count\": \"0\", \"u_jurisdiction\": \"European Union / European Economic Area\", \"u_extension_allowed\": \"true\", \"u_erasure_legal_review\": \"true\", \"sys_updated_on\": \"2026-05-01 07:42:24\", \"u_max_extension_days\": \"60\", \"sys_tags\": \"\", \"u_penalty_description\": \"Fines of up to €20 million or 4% of total global annual turnover, whichever is higher, for serious infringements under Article 83(5). Lesser violations may incur fines up to €10 million or 2% of global turnover.\", \"sys_id\": \"6f5767cee9a403103e4839baa50711e8\", \"sys_updated_by\": \"admin\", \"u_regulation_name\": \"General Data Protection Regulation\", \"sys_created_on\": \"2026-05-01 07:42:24\", \"u_max_response_days\": \"30\", \"sys_created_by\": \"admin\"}, {\"u_summary\": \"The UK GDPR retains the core principles and data subject rights of the EU GDPR following the UK's departure from the European Union. It is read alongside the Data Protection Act 2018 and is enforced by the Information Commissioner's Office (ICO). Data subjects in the UK retain rights of access, erasure, rectification, portability, and restriction. Response deadlines and extension rules mirror those of the EU GDPR, with one calendar month standard response time extendable by two further months for complex requests.\", \"u_regulation_status\": \"1\", \"u_short_code\": \"UK-GDPR\", \"u_effective_date\": \"2021-01-01\", \"sys_mod_count\": \"0\", \"u_jurisdiction\": \"United Kingdom\", \"u_extension_allowed\": \"true\", \"u_erasure_legal_review\": \"true\", \"sys_updated_on\": \"2026-05-01 07:42:25\", \"u_max_extension_days\": \"60\", \"sys_tags\": \"\", \"u_penalty_description\": \"Fines of up to £17.5 million or 4% of total global annual turnover for the most serious infringements. Lower tier violations may attract fines of up to £8.7 million or 2% of global annual turnover, enforced by the Information Commissioner's Office.\", \"sys_id\": \"a757a7cee9a403103e4839baa5071167\", \"sys_updated_by\": \"admin\", \"u_regulation_name\": \"UK General Data Protection Regulation\", \"sys_created_on\": \"2026-05-01 07:42:25\", \"u_max_response_days\": \"30\", \"sys_created_by\": \"admin\"}], \"u_dpr_fulfillment_task\": [{\"u_data_system\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_data_system/6967e7cee9a403103e4839baa50711de\", \"value\": \"6967e7cee9a403103e4839baa50711de\"}, \"u_effort_hours\": \"3.5\", \"u_due_date\": \"2024-03-28\", \"u_records_affected\": \"0\", \"u_task_type\": \"1\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 07:42:42\", \"sys_tags\": \"\", \"u_task_state\": \"2\", \"u_assigned_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"u_priority\": \"2\", \"sys_id\": \"4477abcee9a403103e4839baa50711a1\", \"u_verification_required\": \"true\", \"sys_updated_by\": \"admin\", \"u_task_description\": \"Extract all personal data records associated with data subject Sophie Marchand (sophie.marchand@email.fr) from the CRM system, including contact details, purchase history, interaction logs, and any third-party data sharing records. Package results in a structured format for review by the assigned data steward.\", \"sys_created_on\": \"2026-05-01 07:42:42\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"sys_created_by\": \"admin\", \"u_completion_notes\": \"\", \"u_task_number\": \"FT-2024-00142-01\"}, {\"u_data_system\": \"\", \"u_effort_hours\": \"2\", \"u_due_date\": \"2025-01-01\", \"u_records_affected\": \"0\", \"u_task_type\": \"2\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 14:49:43\", \"sys_tags\": \"\", \"u_task_state\": \"1\", \"u_assigned_owner\": \"\", \"u_priority\": \"1\", \"sys_id\": \"4f29459ee92843103e4839baa5071166\", \"u_verification_required\": \"true\", \"sys_updated_by\": \"admin\", \"u_task_description\": \"Delete personal data from CRM system\", \"sys_created_on\": \"2026-05-01 14:49:43\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/0b29059ee92843103e4839baa5071114\", \"value\": \"0b29059ee92843103e4839baa5071114\"}, \"sys_created_by\": \"admin\", \"u_completion_notes\": \"\", \"u_task_number\": \"FT0009001\"}, {\"u_data_system\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_data_system/6967e7cee9a403103e4839baa50711de\", \"value\": \"6967e7cee9a403103e4839baa50711de\"}, \"u_effort_hours\": \"1.5\", \"u_due_date\": \"2024-02-10\", \"u_records_affected\": \"312\", \"u_task_type\": \"4\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-02-09 15:30:00\", \"sys_updated_on\": \"2026-05-01 07:42:43\", \"sys_tags\": \"\", \"u_task_state\": \"3\", \"u_assigned_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"u_priority\": \"3\", \"sys_id\": \"c077abcee9a403103e4839baa50711a4\", \"u_verification_required\": \"false\", \"sys_updated_by\": \"admin\", \"u_task_description\": \"Generate a machine-readable export (JSON format) of all personal data held about data subject Lukas Bauer (lukas.bauer@web.de) in the CRM system, including profile data, order history, and communication preferences. Upload the export package to the secure data subject portal and notify the assigned steward upon completion.\", \"sys_created_on\": \"2026-05-01 07:42:43\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"sys_created_by\": \"admin\", \"u_completion_notes\": \"Data export package generated in JSON format containing 4 data categories: profile information, order history, communication preferences, and loyalty program data. Package uploaded to secure portal and access link provided to data subject on 2024-02-09. Subject confirmed receipt.\", \"u_task_number\": \"FT-2024-00093-01\"}, {\"u_data_system\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_data_system/6967e7cee9a403103e4839baa50711de\", \"value\": \"6967e7cee9a403103e4839baa50711de\"}, \"u_effort_hours\": \"2\", \"u_due_date\": \"2024-05-20\", \"u_records_affected\": \"0\", \"u_task_type\": \"2\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 07:42:44\", \"sys_tags\": \"\", \"u_task_state\": \"1\", \"u_assigned_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"u_priority\": \"1\", \"sys_id\": \"d477abcee9a403103e4839baa50711a6\", \"u_verification_required\": \"true\", \"sys_updated_by\": \"admin\", \"u_task_description\": \"Upon legal review approval, delete all personal information associated with data subject Derek Holloway (derek.holloway@gmail.com) from the marketing platform, including browsing history, campaign interaction data, audience segment memberships, and any derived inferences. Confirm deletion with a system-generated audit log entry. Do not execute until legal review outcome is confirmed as Approved.\", \"sys_created_on\": \"2026-05-01 07:42:44\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"sys_created_by\": \"admin\", \"u_completion_notes\": \"\", \"u_task_number\": \"FT-2024-00187-01\"}], \"u_dpr_identity_verification\": [{\"u_notes\": \"Knowledge-based verification initiated via the subject portal. Subject was presented with 5 questions derived from account history. Failed on questions relating to last purchase amount and registered billing zip code. Second attempt window open until 2024-04-25.\", \"u_document_type\": \"\", \"u_attempts_count\": \"1\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"u_automated_check\": \"true\", \"u_verified_by\": \"\", \"u_failure_reason\": \"Subject failed to correctly answer 2 of 5 knowledge-based challenge questions on first attempt. A second verification session has been scheduled.\", \"sys_updated_on\": \"2026-05-01 07:42:34\", \"sys_tags\": \"\", \"sys_id\": \"3167e7cee9a403103e4839baa50711e3\", \"u_verification_method\": \"2\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:42:34\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"u_data_subject\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_data_subject/8b5767cee9a403103e4839baa50711e1\", \"value\": \"8b5767cee9a403103e4839baa50711e1\"}, \"u_risk_score\": \"42\", \"u_verification_state\": \"2\", \"u_expiry_date\": \"2024-04-25\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2024-04-11 14:45:00\"}, {\"u_notes\": \"Identity verified via third-party eIDAS-compliant identity verification service. Subject authenticated using their German electronic national identity card. Automated result returned as confirmed match within 37 minutes of initiation. Steward reviewed and approved the automated outcome.\", \"u_document_type\": \"German Personalausweis (National ID)\", \"u_attempts_count\": \"1\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-01-18 11:52:00\", \"u_automated_check\": \"true\", \"u_verified_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"u_failure_reason\": \"\", \"sys_updated_on\": \"2026-05-01 07:42:35\", \"sys_tags\": \"\", \"sys_id\": \"9e672bcee9a403103e4839baa5071189\", \"u_verification_method\": \"4\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:42:35\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"u_data_subject\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_data_subject/8b5767cee9a403103e4839baa50711e1\", \"value\": \"8b5767cee9a403103e4839baa50711e1\"}, \"u_risk_score\": \"5\", \"u_verification_state\": \"3\", \"u_expiry_date\": \"2025-01-18\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2024-01-18 11:15:00\"}, {\"u_notes\": \"Subject uploaded a clear scan of her French national identity card. Name, date of birth, and address matched records on file. Verification passed on first attempt with no discrepancies noted.\", \"u_document_type\": \"French National Identity Card\", \"u_attempts_count\": \"1\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-03-05 14:47:00\", \"u_automated_check\": \"false\", \"u_verified_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"u_failure_reason\": \"\", \"sys_updated_on\": \"2026-05-01 07:42:34\", \"sys_tags\": \"\", \"sys_id\": \"ce67e7cee9a403103e4839baa50711e5\", \"u_verification_method\": \"1\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:42:34\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"u_data_subject\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_data_subject/8b5767cee9a403103e4839baa50711e1\", \"value\": \"8b5767cee9a403103e4839baa50711e1\"}, \"u_risk_score\": \"8\", \"u_verification_state\": \"3\", \"u_expiry_date\": \"2025-03-05\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2024-03-05 09:20:00\"}], \"u_dpr_deadline_extension\": [{\"u_original_deadline\": \"2024-05-26\", \"sys_mod_count\": \"0\", \"u_regulation_compliant\": \"true\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"sys_updated_on\": \"2026-05-01 07:42:36\", \"u_subject_notified\": \"false\", \"sys_tags\": \"\", \"u_extension_state\": \"1\", \"u_extended_deadline\": \"2024-07-10\", \"u_approved_by\": \"\", \"u_notification_date\": \"\", \"sys_id\": \"22672bcee9a403103e4839baa507118f\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:42:36\", \"u_justification\": \"The identity verification process for the data subject encountered complications requiring a second verification attempt, which delayed the start of legal review. The mandatory legal review for this CCPA erasure request is still in progress and requires additional time to assess the scope of deletion across multiple data systems, including a legacy ERP system with complex data interdependencies. A 45-day extension is requested in accordance with CCPA Section 1798.130(a)(2).\", \"u_extension_days\": \"45\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"u_rejection_reason\": \"\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"\"}, {\"u_original_deadline\": \"2024-02-17\", \"sys_mod_count\": \"0\", \"u_regulation_compliant\": \"true\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"sys_updated_on\": \"2026-05-01 07:42:37\", \"u_subject_notified\": \"false\", \"sys_tags\": \"\", \"u_extension_state\": \"3\", \"u_extended_deadline\": \"2024-03-18\", \"u_approved_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"u_notification_date\": \"\", \"sys_id\": \"36672bcee9a403103e4839baa5071191\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:42:37\", \"u_justification\": \"Initial assessment indicated that generating a machine-readable export from the CRM system may require additional development effort to produce a fully GDPR-compliant portable format. Extension requested as a precautionary measure to avoid a potential breach of the response deadline.\", \"u_extension_days\": \"30\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"u_rejection_reason\": \"Extension request rejected. Review of the fulfillment task progress confirmed that the data export is on track for completion well within the original deadline of 2024-02-17. No technical impediment has been demonstrated that would justify delaying the response to the data subject. The precautionary justification does not meet the threshold of complexity or volume required under GDPR Article 12(3) to warrant an extension.\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2024-01-30 09:45:00\"}, {\"u_original_deadline\": \"2024-04-04\", \"sys_mod_count\": \"0\", \"u_regulation_compliant\": \"true\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"sys_updated_on\": \"2026-05-01 07:42:36\", \"u_subject_notified\": \"true\", \"sys_tags\": \"\", \"u_extension_state\": \"2\", \"u_extended_deadline\": \"2024-05-04\", \"u_approved_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"u_notification_date\": \"2024-03-28 11:02:00\", \"sys_id\": \"d2672bcee9a403103e4839baa507118c\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:42:36\", \"u_justification\": \"The request involves locating and compiling personal data held across three third-party data processors in addition to internal systems. The volume and distribution of data requires additional time to ensure a complete and accurate response as required under GDPR Article 12(3). The complexity of the request justifies a one-month extension within the permitted two-month maximum under GDPR.\", \"u_extension_days\": \"30\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"u_rejection_reason\": \"\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2024-03-28 10:15:00\"}], \"u_dpr_communication_log\": [{\"u_template_used\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_notification_template/2467e7cee9a403103e4839baa5071149\", \"value\": \"2467e7cee9a403103e4839baa5071149\"}, \"u_communication_type\": \"1\", \"sys_mod_count\": \"0\", \"u_message_body\": \"Dear Sophie Marchand,\\n\\nThank you for submitting your data access request under the General Data Protection Regulation (GDPR). We have received your request (reference: DSR-2024-00142) submitted on 5 March 2024.\\n\\nWe are required to respond to your request within 30 days of receipt, by 4 April 2024. We will contact you if we require any further information to process your request or if we need to extend this deadline.\\n\\nAs a first step, we will need to verify your identity before we can begin processing your request. You will receive a separate communication with instructions for completing the identity verification process.\\n\\nIf you have any questions in the meantime, please do not hesitate to contact our Data Privacy team.\\n\\nKind regards,\\nData Privacy Team\", \"sys_updated_on\": \"2026-05-01 07:42:38\", \"sys_tags\": \"\", \"u_acknowledgement_date\": \"2024-03-05 11:23:00\", \"u_recipient_email\": \"sophie.marchand@email.fr\", \"u_sent_date\": \"2024-03-05 09:45:00\", \"u_subject_line\": \"Confirmation of Your Data Access Request – DSR-2024-00142\", \"sys_id\": \"03676bcee9a403103e4839baa50711c1\", \"sys_updated_by\": \"admin\", \"u_delivery_state\": \"2\", \"u_direction\": \"1\", \"u_retry_count\": \"0\", \"u_sent_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"sys_created_on\": \"2026-05-01 07:42:38\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"u_acknowledged\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_template_used\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_notification_template/2467e7cee9a403103e4839baa5071149\", \"value\": \"2467e7cee9a403103e4839baa5071149\"}, \"u_communication_type\": \"2\", \"sys_mod_count\": \"0\", \"u_message_body\": \"Dear Lukas Bauer,\\n\\nWe are pleased to inform you that your data portability request (reference: DSR-2024-00093), submitted on 18 January 2024 under the General Data Protection Regulation (GDPR) Article 20, has been fulfilled.\\n\\nYour personal data export package is now available for download via the secure link below. The package is provided in JSON format and contains the following data categories:\\n- Profile information\\n- Order history\\n- Communication preferences\\n- Loyalty programme data\\n\\nSecure Download Link: https://privacy-portal.company.com/exports/DSR-2024-00093/download\\n\\nPlease note that this link will expire in 14 days (by 23 February 2024). If you require an extension or encounter any issues accessing your data, please contact our Data Privacy team.\\n\\nThank you for exercising your rights under the GDPR. Your request has been formally closed.\\n\\nWith kind regards,\\nData Privacy Team\", \"sys_updated_on\": \"2026-05-01 07:42:39\", \"sys_tags\": \"\", \"u_acknowledgement_date\": \"2024-02-09 18:12:00\", \"u_recipient_email\": \"lukas.bauer@web.de\", \"u_sent_date\": \"2024-02-09 16:45:00\", \"u_subject_line\": \"Your Data Export is Ready – DSR-2024-00093\", \"sys_id\": \"17676bcee9a403103e4839baa50711c3\", \"sys_updated_by\": \"admin\", \"u_delivery_state\": \"2\", \"u_direction\": \"1\", \"u_retry_count\": \"0\", \"u_sent_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"sys_created_on\": \"2026-05-01 07:42:39\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"u_acknowledged\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_template_used\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_notification_template/2467e7cee9a403103e4839baa5071149\", \"value\": \"2467e7cee9a403103e4839baa5071149\"}, \"u_communication_type\": \"1\", \"sys_mod_count\": \"0\", \"u_message_body\": \"Dear Derek Holloway,\\n\\nWe are writing to inform you of an update regarding your data erasure request submitted under the California Consumer Privacy Act (CCPA), reference DSR-2024-00187, submitted on 11 April 2024.\\n\\nDue to the complexity of your request, which involves a mandatory legal review and the need to assess data held across multiple systems, we require additional time to provide a complete and compliant response. In accordance with CCPA Section 1798.130(a)(2), we are extending our response deadline by 45 days. Your new response deadline is 10 July 2024.\\n\\nWe apologise for any inconvenience this may cause and assure you that your request is being handled with the utmost care and urgency. We will keep you informed of any further developments.\\n\\nIf you have any questions, please contact our Privacy team at privacy@company.com.\\n\\nSincerely,\\nData Privacy Team\", \"sys_updated_on\": \"2026-05-01 07:42:38\", \"sys_tags\": \"\", \"u_acknowledgement_date\": \"\", \"u_recipient_email\": \"derek.holloway@gmail.com\", \"u_sent_date\": \"2024-03-28 11:02:00\", \"u_subject_line\": \"Important Update Regarding Your Erasure Request – DSR-2024-00187\", \"sys_id\": \"7a672bcee9a403103e4839baa5071193\", \"sys_updated_by\": \"admin\", \"u_delivery_state\": \"2\", \"u_direction\": \"1\", \"u_retry_count\": \"0\", \"u_sent_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"sys_created_on\": \"2026-05-01 07:42:38\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"u_acknowledged\": \"false\", \"sys_created_by\": \"admin\"}], \"u_dpr_steward_registry\": [{\"u_notes\": \"Certified Information Privacy Professional (CIPP/E and CIPP/US). Serves as the designated Data Protection Officer (DPO) for EU operations. Final approver for all deadline extensions and escalated legal review outcomes.\", \"u_department\": \"Data Privacy & Compliance\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:42:27\", \"sys_tags\": \"\", \"u_max_concurrent_tasks\": \"5\", \"u_onboarded_date\": \"2019-06-01\", \"u_is_active\": \"true\", \"u_email_address\": \"helena.krause@company.com\", \"sys_id\": \"4867a7cee9a403103e4839baa507116e\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:42:27\", \"u_phone_number\": \"+49 89 555 0391\", \"u_certification_expiry\": \"2025-06-01\", \"u_specialization\": \"Privacy program governance, GDPR, UK GDPR, CCPA, deadline extension approvals, regulatory reporting\", \"sys_created_by\": \"admin\", \"u_steward_role\": \"4\", \"u_full_name\": \"Dr. Helena Krause\"}, {\"u_notes\": \"Certified EU Data Protection Practitioner. Primary steward for GDPR access and portability requests. Fluent in French, English, and Dutch.\", \"u_department\": \"Data Privacy & Compliance\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:42:26\", \"sys_tags\": \"\", \"u_max_concurrent_tasks\": \"15\", \"u_onboarded_date\": \"2021-09-01\", \"u_is_active\": \"true\", \"u_email_address\": \"isabelle.fontaine@company.com\", \"sys_id\": \"8467a7cee9a403103e4839baa507116c\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:42:26\", \"u_phone_number\": \"+32 2 555 0147\", \"u_certification_expiry\": \"2025-09-01\", \"u_specialization\": \"GDPR data subject rights, identity verification, EU/EEA regulatory compliance\", \"sys_created_by\": \"admin\", \"u_steward_role\": \"1\", \"u_full_name\": \"Isabelle Fontaine\"}, {\"u_notes\": \"Admitted to the California State Bar. Leads all CCPA mandatory legal reviews for erasure and restriction requests. Also reviews deadline extension requests for US-jurisdiction cases.\", \"u_department\": \"Legal & Regulatory Affairs\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:42:25\", \"sys_tags\": \"\", \"u_max_concurrent_tasks\": \"8\", \"u_onboarded_date\": \"2020-03-15\", \"u_is_active\": \"true\", \"u_email_address\": \"marcus.whitfield@company.com\", \"sys_id\": \"bb57a7cee9a403103e4839baa5071169\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:42:25\", \"u_phone_number\": \"+1 415 555 0284\", \"u_certification_expiry\": \"2026-03-15\", \"u_specialization\": \"CCPA/CPRA legal review, erasure request assessment, US state privacy law\", \"sys_created_by\": \"admin\", \"u_steward_role\": \"2\", \"u_full_name\": \"Marcus J. Whitfield\"}], \"u_dpr_data_system\": [{\"u_last_audit_date\": \"2023-09-22\", \"u_hosting_environment\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:42:33\", \"sys_tags\": \"\", \"u_average_response_hours\": \"16\", \"u_system_type\": \"3\", \"sys_id\": \"2d67e7cee9a403103e4839baa50711e0\", \"u_data_categories\": \"Browsing history, campaign interaction data, email engagement metrics, audience segment memberships, behavioural inferences, lead scoring data, cookie identifiers\", \"u_system_status\": \"1\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:42:33\", \"u_erasure_capable\": \"true\", \"u_contains_pii\": \"true\", \"u_export_capable\": \"false\", \"u_system_name\": \"Adobe Marketo Marketing Platform\", \"u_technical_contact\": \"marketing-ops@company.com\", \"u_system_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"sys_created_by\": \"admin\"}, {\"u_last_audit_date\": \"2023-06-30\", \"u_hosting_environment\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:42:32\", \"sys_tags\": \"\", \"u_average_response_hours\": \"48\", \"u_system_type\": \"2\", \"sys_id\": \"6967e7cee9a403103e4839baa50711de\", \"u_data_categories\": \"Financial transaction records, billing and shipping addresses, order fulfilment data, invoice history, employee payroll records, vendor contact information\", \"u_system_status\": \"3\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:42:32\", \"u_erasure_capable\": \"false\", \"u_contains_pii\": \"true\", \"u_export_capable\": \"true\", \"u_system_name\": \"SAP ECC ERP System\", \"u_technical_contact\": \"erp-support@company.com\", \"u_system_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"sys_created_by\": \"admin\"}, {\"u_last_audit_date\": \"2023-11-15\", \"u_hosting_environment\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:42:32\", \"sys_tags\": \"\", \"u_average_response_hours\": \"8\", \"u_system_type\": \"1\", \"sys_id\": \"d967e7cee9a403103e4839baa50711db\", \"u_data_categories\": \"Customer profiles, contact details, purchase history, interaction logs, communication preferences, loyalty programme data, third-party data sharing records\", \"u_system_status\": \"1\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:42:32\", \"u_erasure_capable\": \"true\", \"u_contains_pii\": \"true\", \"u_export_capable\": \"true\", \"u_system_name\": \"Salesforce CRM\", \"u_technical_contact\": \"crm-admin@company.com\", \"u_system_owner\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"sys_created_by\": \"admin\"}], \"u_dpr_notification_template\": [{\"u_auto_send\": \"true\", \"u_version\": \"1.8\", \"sys_mod_count\": \"0\", \"u_language\": \"English\", \"sys_updated_on\": \"2026-05-01 07:42:29\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_subject_line\": \"Your Data Privacy Request Has Been Fulfilled – {{request_number}}\", \"sys_id\": \"2467e7cee9a403103e4839baa5071149\", \"u_template_name\": \"Request Fulfilled and Closed – Portal Notification\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2024-01-22\", \"sys_created_on\": \"2026-05-01 07:42:29\", \"u_body_text\": \"Dear {{data_subject_full_name}},\\n\\nWe are pleased to inform you that your {{request_type}} request (reference: {{request_number}}), submitted on {{submitted_date}} under the General Data Protection Regulation (GDPR), has been successfully fulfilled and formally closed.\\n\\nA summary of the outcome of your request is provided below:\\n- Request Type: {{request_type}}\\n- Fulfilled Date: {{fulfilled_date}}\\n- Governing Regulation: {{regulation_name}}\\n\\n{{closure_notes}}\\n\\nIf your request involved a data export, your package is available for download via the secure link in your privacy portal account. Please note that download links expire after 14 days.\\n\\nYour request has now been closed. If you wish to submit a new request or have any further questions regarding your data privacy rights, please visit our Privacy Portal or contact us at privacy@company.com.\\n\\nThank you for exercising your rights under the GDPR.\\n\\nWith kind regards,\\nData Privacy Team\", \"u_trigger_state\": \"5\", \"u_channel\": \"2\", \"u_regulation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_privacy_regulation/a757a7cee9a403103e4839baa5071167\", \"value\": \"a757a7cee9a403103e4839baa5071167\"}, \"u_template_code\": \"GDPR-CLOSED-PORTAL-001\", \"sys_created_by\": \"admin\"}, {\"u_auto_send\": \"true\", \"u_version\": \"2.1\", \"sys_mod_count\": \"0\", \"u_language\": \"English\", \"sys_updated_on\": \"2026-05-01 07:42:27\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_subject_line\": \"Confirmation of Your Data Privacy Request – {{request_number}}\", \"sys_id\": \"5c67a7cee9a403103e4839baa5071170\", \"u_template_name\": \"GDPR Request Acknowledgement\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2024-01-10\", \"sys_created_on\": \"2026-05-01 07:42:27\", \"u_body_text\": \"Dear {{data_subject_full_name}},\\n\\nThank you for submitting your {{request_type}} request under the General Data Protection Regulation (GDPR). We have received your request (reference: {{request_number}}) on {{submitted_date}}.\\n\\nWe are required to respond to your request within 30 days of receipt, by {{response_deadline}}. We will contact you if we require any further information to process your request or if we need to extend this deadline in accordance with GDPR Article 12(3).\\n\\nAs a first step, we will need to verify your identity before we can begin processing your request. You will receive a separate communication with instructions for completing the identity verification process.\\n\\nIf you have any questions in the meantime, please do not hesitate to contact our Data Privacy team at privacy@company.com.\\n\\nKind regards,\\nData Privacy Team\", \"u_trigger_state\": \"1\", \"u_channel\": \"1\", \"u_regulation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_privacy_regulation/a757a7cee9a403103e4839baa5071167\", \"value\": \"a757a7cee9a403103e4839baa5071167\"}, \"u_template_code\": \"GDPR-ACK-SUBMIT-001\", \"sys_created_by\": \"admin\"}, {\"u_auto_send\": \"true\", \"u_version\": \"1.3\", \"sys_mod_count\": \"0\", \"u_language\": \"English\", \"sys_updated_on\": \"2026-05-01 07:42:28\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_subject_line\": \"Your Privacy Request is Now Being Fulfilled – {{request_number}}\", \"sys_id\": \"6067e7cee9a403103e4839baa5071147\", \"u_template_name\": \"CCPA Request In Fulfillment Notification\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2024-02-05\", \"sys_created_on\": \"2026-05-01 07:42:28\", \"u_body_text\": \"Dear {{data_subject_full_name}},\\n\\nWe are writing to inform you that your {{request_type}} request submitted under the California Consumer Privacy Act (CCPA), reference {{request_number}}, has been approved and is now actively being processed by our team.\\n\\nOur data stewards and system owners are working to fulfill your request across all relevant data systems. We expect to complete this process and provide you with a final response by {{response_deadline}}.\\n\\nYou do not need to take any further action at this time. We will contact you once your request has been fully fulfilled or if we require any additional information from you.\\n\\nIf you have questions about the status of your request, please contact our Privacy team at privacy@company.com, quoting your request reference number {{request_number}}.\\n\\nSincerely,\\nData Privacy Team\", \"u_trigger_state\": \"4\", \"u_channel\": \"1\", \"u_regulation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_privacy_regulation/a757a7cee9a403103e4839baa5071167\", \"value\": \"a757a7cee9a403103e4839baa5071167\"}, \"u_template_code\": \"CCPA-FULFILL-START-001\", \"sys_created_by\": \"admin\"}], \"u_dpr_audit_trail\": [{\"u_ip_address\": \"10.0.14.55\", \"u_action_date\": \"2024-04-12 09:05:00\", \"u_old_value\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:42:40\", \"sys_tags\": \"\", \"u_action_type\": \"3\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"sys_id\": \"5b676bcee9a403103e4839baa50711c5\", \"u_previous_state\": \"Pending Verification\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Erasure request DSR-2024-00187 assigned to legal reviewer Marcus J. Whitfield for mandatory CCPA legal review as required by regulation. Request type is Erasure and governing regulation CCPA mandates legal review prior to approval or denial. State advanced to In Review pending legal review outcome.\", \"u_is_system_generated\": \"false\", \"sys_created_on\": \"2026-05-01 07:42:40\", \"u_field_changed\": \"assigned_steward\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"u_new_state\": \"In Review\", \"u_new_value\": \"Marcus J. Whitfield\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.0.14.22\", \"u_action_date\": \"2024-03-05 09:20:00\", \"u_old_value\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:42:41\", \"sys_tags\": \"\", \"u_action_type\": \"1\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"sys_id\": \"a7676bcee9a403103e4839baa50711c8\", \"u_previous_state\": \"Submitted\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Request DSR-2024-00142 automatically transitioned to Pending Verification upon initiation of identity verification workflow for data subject Sophie Marchand. Identity verification record created and assigned to steward Isabelle Fontaine.\", \"u_is_system_generated\": \"true\", \"sys_created_on\": \"2026-05-01 07:42:41\", \"u_field_changed\": \"state\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"u_new_state\": \"Pending Verification\", \"u_new_value\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.0.14.55\", \"u_action_date\": \"2024-01-30 09:45:00\", \"u_old_value\": \"2024-02-17\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:42:41\", \"sys_tags\": \"\", \"u_action_type\": \"5\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_steward_registry/4867a7cee9a403103e4839baa507116e\", \"value\": \"4867a7cee9a403103e4839baa507116e\"}, \"sys_id\": \"bb676bcee9a403103e4839baa50711ca\", \"u_previous_state\": \"In Fulfillment\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Deadline extension request for DSR-2024-00093 was rejected by Privacy Officer Dr. Helena Krause on 2024-01-30. Original deadline of 2024-02-17 remains in effect. Rejection reason: fulfillment task progress confirmed on track; precautionary justification does not meet GDPR Article 12(3) complexity threshold. No change to response deadline.\", \"u_is_system_generated\": \"true\", \"sys_created_on\": \"2026-05-01 07:42:41\", \"u_field_changed\": \"response_deadline\", \"u_subject_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_dpr_subject_request/8567e7cee9a403103e4839baa507114e\", \"value\": \"8567e7cee9a403103e4839baa507114e\"}, \"u_new_state\": \"In Fulfillment\", \"u_new_value\": \"2024-02-17\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_dpr_subject_request\": {\"u_number\": {\"type\": \"str\"}, \"u_data_subject\": {\"FK\": \"u_dpr_data_subject\"}, \"u_regulation\": {\"FK\": \"u_dpr_privacy_regulation\"}, \"u_request_type\": {\"type\": \"str\", \"enum\": [\"Access\", \"Erasure\", \"Correction\", \"Portability\", \"Restriction\"]}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Submitted\", \"Pending Verification\", \"In Review\", \"In Fulfillment\", \"Closed\"]}, \"u_submitted_date\": {\"type\": \"str\"}, \"u_response_deadline\": {\"type\": \"str\"}, \"u_subject_description\": {\"type\": \"str\"}, \"u_legal_review_required\": {\"type\": \"bool\"}, \"u_legal_review_outcome\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Denied\"]}, \"u_denial_reason\": {\"type\": \"str\"}, \"u_fulfilled_date\": {\"type\": \"str\"}, \"u_assigned_steward\": {\"FK\": \"u_dpr_steward_registry\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"High\", \"Medium\", \"Low\"]}, \"u_closure_notes\": {\"type\": \"str\"}}, \"u_dpr_data_subject\": {\"u_full_name\": {\"type\": \"str\"}, \"u_email_address\": {\"type\": \"str\"}, \"u_phone_number\": {\"type\": \"str\"}, \"u_country_of_residence\": {\"type\": \"str\"}, \"u_subject_type\": {\"type\": \"str\", \"enum\": [\"Customer\", \"Employee\", \"Prospect\", \"Contractor\"]}, \"u_preferred_language\": {\"type\": \"str\"}, \"u_date_of_birth\": {\"type\": \"str\"}, \"u_is_minor\": {\"type\": \"bool\"}, \"u_consent_on_file\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}, \"u_registration_date\": {\"type\": \"str\"}, \"u_identity_verified\": {\"type\": \"bool\"}}, \"u_dpr_privacy_regulation\": {\"u_regulation_name\": {\"type\": \"str\"}, \"u_short_code\": {\"type\": \"str\"}, \"u_jurisdiction\": {\"type\": \"str\"}, \"u_max_response_days\": {\"type\": \"int\"}, \"u_extension_allowed\": {\"type\": \"bool\"}, \"u_max_extension_days\": {\"type\": \"int\"}, \"u_erasure_legal_review\": {\"type\": \"bool\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_penalty_description\": {\"type\": \"str\"}, \"u_regulation_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Superseded\", \"Draft\"]}, \"u_summary\": {\"type\": \"str\"}}, \"u_dpr_fulfillment_task\": {\"u_task_number\": {\"type\": \"str\"}, \"u_subject_request\": {\"FK\": \"u_dpr_subject_request\"}, \"u_assigned_owner\": {\"FK\": \"u_dpr_steward_registry\"}, \"u_task_type\": {\"type\": \"str\", \"enum\": [\"Data Extraction\", \"Data Deletion\", \"Data Correction\", \"Data Export\", \"Access Restriction\"]}, \"u_task_state\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Completed\", \"Cancelled\"]}, \"u_due_date\": {\"type\": \"str\"}, \"u_data_system\": {\"FK\": \"u_dpr_data_system\"}, \"u_task_description\": {\"type\": \"str\"}, \"u_completion_notes\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_records_affected\": {\"type\": \"int\"}, \"u_verification_required\": {\"type\": \"bool\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"High\", \"Medium\", \"Low\"]}, \"u_effort_hours\": {\"type\": \"decimal\"}}, \"u_dpr_identity_verification\": {\"u_subject_request\": {\"FK\": \"u_dpr_subject_request\"}, \"u_data_subject\": {\"FK\": \"u_dpr_data_subject\"}, \"u_verification_method\": {\"type\": \"str\", \"enum\": [\"Document Upload\", \"Knowledge-Based\", \"Biometric\", \"Third-Party Service\"]}, \"u_verification_state\": {\"type\": \"str\", \"enum\": [\"Pending\", \"In Progress\", \"Passed\", \"Failed\"]}, \"u_initiated_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_verified_by\": {\"FK\": \"u_dpr_steward_registry\"}, \"u_document_type\": {\"type\": \"str\"}, \"u_failure_reason\": {\"type\": \"str\"}, \"u_attempts_count\": {\"type\": \"int\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}, \"u_risk_score\": {\"type\": \"int\"}, \"u_automated_check\": {\"type\": \"bool\"}}, \"u_dpr_deadline_extension\": {\"u_subject_request\": {\"FK\": \"u_dpr_subject_request\"}, \"u_requested_by\": {\"FK\": \"u_dpr_steward_registry\"}, \"u_original_deadline\": {\"type\": \"str\"}, \"u_extended_deadline\": {\"type\": \"str\"}, \"u_extension_days\": {\"type\": \"int\"}, \"u_justification\": {\"type\": \"str\"}, \"u_extension_state\": {\"type\": \"str\", \"enum\": [\"Pending Approval\", \"Approved\", \"Rejected\"]}, \"u_approved_by\": {\"FK\": \"u_dpr_steward_registry\"}, \"u_approval_date\": {\"type\": \"str\"}, \"u_subject_notified\": {\"type\": \"bool\"}, \"u_notification_date\": {\"type\": \"str\"}, \"u_regulation_compliant\": {\"type\": \"bool\"}, \"u_rejection_reason\": {\"type\": \"str\"}}, \"u_dpr_communication_log\": {\"u_subject_request\": {\"FK\": \"u_dpr_subject_request\"}, \"u_sent_by\": {\"FK\": \"u_dpr_steward_registry\"}, \"u_communication_type\": {\"type\": \"str\", \"enum\": [\"Email\", \"Portal Message\", \"Letter\", \"SMS\"]}, \"u_direction\": {\"type\": \"str\", \"enum\": [\"Outbound\", \"Inbound\", \"Internal\"]}, \"u_sent_date\": {\"type\": \"str\"}, \"u_subject_line\": {\"type\": \"str\"}, \"u_message_body\": {\"type\": \"str\"}, \"u_delivery_state\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Delivered\", \"Failed\", \"Bounced\"]}, \"u_recipient_email\": {\"type\": \"str\"}, \"u_template_used\": {\"FK\": \"u_dpr_notification_template\"}, \"u_acknowledged\": {\"type\": \"bool\"}, \"u_acknowledgement_date\": {\"type\": \"str\"}, \"u_retry_count\": {\"type\": \"int\"}}, \"u_dpr_steward_registry\": {\"u_full_name\": {\"type\": \"str\"}, \"u_email_address\": {\"type\": \"str\"}, \"u_steward_role\": {\"type\": \"str\", \"enum\": [\"Data Steward\", \"Legal Reviewer\", \"System Owner\", \"Privacy Officer\"]}, \"u_department\": {\"type\": \"str\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_max_concurrent_tasks\": {\"type\": \"int\"}, \"u_specialization\": {\"type\": \"str\"}, \"u_phone_number\": {\"type\": \"str\"}, \"u_onboarded_date\": {\"type\": \"str\"}, \"u_certification_expiry\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_dpr_data_system\": {\"u_system_name\": {\"type\": \"str\"}, \"u_system_owner\": {\"FK\": \"u_dpr_steward_registry\"}, \"u_system_type\": {\"type\": \"str\", \"enum\": [\"CRM\", \"ERP\", \"Marketing Platform\", \"HR System\", \"Custom Application\"]}, \"u_data_categories\": {\"type\": \"str\"}, \"u_contains_pii\": {\"type\": \"bool\"}, \"u_erasure_capable\": {\"type\": \"bool\"}, \"u_export_capable\": {\"type\": \"bool\"}, \"u_average_response_hours\": {\"type\": \"decimal\"}, \"u_last_audit_date\": {\"type\": \"str\"}, \"u_system_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Decommissioned\", \"Under Review\"]}, \"u_technical_contact\": {\"type\": \"str\"}, \"u_hosting_environment\": {\"type\": \"str\", \"enum\": [\"Cloud\", \"On-Premise\", \"Hybrid\"]}}, \"u_dpr_notification_template\": {\"u_template_name\": {\"type\": \"str\"}, \"u_template_code\": {\"type\": \"str\"}, \"u_trigger_state\": {\"type\": \"str\", \"enum\": [\"Submitted\", \"Pending Verification\", \"In Review\", \"In Fulfillment\", \"Closed\"]}, \"u_subject_line\": {\"type\": \"str\"}, \"u_body_text\": {\"type\": \"str\"}, \"u_language\": {\"type\": \"str\"}, \"u_channel\": {\"type\": \"str\", \"enum\": [\"Email\", \"Portal\", \"SMS\", \"Letter\"]}, \"u_is_active\": {\"type\": \"bool\"}, \"u_regulation\": {\"FK\": \"u_dpr_privacy_regulation\"}, \"u_version\": {\"type\": \"str\"}, \"u_last_reviewed_date\": {\"type\": \"str\"}, \"u_auto_send\": {\"type\": \"bool\"}}, \"u_dpr_audit_trail\": {\"u_subject_request\": {\"FK\": \"u_dpr_subject_request\"}, \"u_performed_by\": {\"FK\": \"u_dpr_steward_registry\"}, \"u_action_type\": {\"type\": \"str\", \"enum\": [\"State Change\", \"Field Update\", \"Task Assignment\", \"Communication Sent\", \"Deadline Extended\"]}, \"u_action_date\": {\"type\": \"str\"}, \"u_previous_state\": {\"type\": \"str\"}, \"u_new_state\": {\"type\": \"str\"}, \"u_field_changed\": {\"type\": \"str\"}, \"u_old_value\": {\"type\": \"str\"}, \"u_new_value\": {\"type\": \"str\"}, \"u_ip_address\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_is_system_generated\": {\"type\": \"bool\"}}}", "business_rules": [{"name": "erasure_in_review_legal_flag", "fires_on_table": "u_dpr_subject_request", "filter_condition": "u_request_type=2^u_stateCHANGESTO5^u_priority=1", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Set legal_review_required to true on current record\n var oldLegalReq = current.getValue('u_legal_review_required');\n current.setValue('u_legal_review_required', 'true');\n _ewmLog('u_dpr_subject_request', 'u_legal_review_required', oldLegalReq, current.getValue('u_legal_review_required'), '');\n\n // 2. Set legal_review_outcome to Pending (1)\n var oldOutcome = current.getValue('u_legal_review_outcome');\n current.setValue('u_legal_review_outcome', '1');\n _ewmLog('u_dpr_subject_request', 'u_legal_review_outcome', oldOutcome, current.getValue('u_legal_review_outcome'), '');\n\n // 3. Stamp subject_description with legal review notice\n var oldDesc = current.getValue('u_subject_description');\n current.setValue('u_subject_description', 'Mandatory legal review initiated for erasure request');\n _ewmLog('u_dpr_subject_request', 'u_subject_description', oldDesc, current.getValue('u_subject_description'), '');\n\n // 4. Insert audit trail record for the state change\n var gr = new GlideRecord('u_dpr_audit_trail');\n gr.initialize();\n gr.setValue('u_subject_request', current.getUniqueValue());\n _ewmLog('u_dpr_audit_trail', 'u_subject_request', '', current.getUniqueValue(), '');\n\n gr.setValue('u_action_type', '1');\n _ewmLog('u_dpr_audit_trail', 'u_action_type', '', '1', '');\n\n gr.setValue('u_action_date', new GlideDateTime().getDisplayValue());\n _ewmLog('u_dpr_audit_trail', 'u_action_date', '', gr.getValue('u_action_date'), '');\n\n var prevState = previous ? previous.getValue('u_state') : '';\n gr.setValue('u_previous_state', prevState);\n _ewmLog('u_dpr_audit_trail', 'u_previous_state', '', prevState, '');\n\n gr.setValue('u_new_state', '5');\n _ewmLog('u_dpr_audit_trail', 'u_new_state', '', '5', '');\n\n gr.setValue('u_comments', 'Legal review flagged for high-priority erasure request entering Closed');\n _ewmLog('u_dpr_audit_trail', 'u_comments', '', 'Legal review flagged for high-priority erasure request entering Closed', '');\n\n gr.setValue('u_is_system_generated', 'true');\n _ewmLog('u_dpr_audit_trail', 'u_is_system_generated', '', 'true', '');\n\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "after_ins_erasure_high_init_verif", "fires_on_table": "u_dpr_subject_request", "filter_condition": "u_request_type=2^u_stateCHANGESTO5^u_priority=1", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Create Identity Verification record for this high-priority erasure request\n var ivGr = new GlideRecord('u_dpr_identity_verification');\n ivGr.initialize();\n ivGr.setValue('u_subject_request', current.getValue('u_number'));\n _ewmLog('u_dpr_identity_verification', 'u_subject_request', '', current.getValue('u_number'), '');\n\n ivGr.setValue('u_data_subject', current.getValue('u_data_subject'));\n _ewmLog('u_dpr_identity_verification', 'u_data_subject', '', current.getValue('u_data_subject'), '');\n\n ivGr.setValue('u_verification_method', '1');\n _ewmLog('u_dpr_identity_verification', 'u_verification_method', '', '1', '');\n\n ivGr.setValue('u_verification_state', '1');\n _ewmLog('u_dpr_identity_verification', 'u_verification_state', '', '1', '');\n\n var nowDt = new GlideDateTime().toString();\n ivGr.setValue('u_initiated_date', nowDt);\n _ewmLog('u_dpr_identity_verification', 'u_initiated_date', '', nowDt, '');\n\n try {\n var ivResult = ivGr.insert();\n if (!ivResult) { _ewmLog('','','','', 'GR insert failed on u_dpr_identity_verification: ' + ivGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Create Audit Trail record logging the state change\n var atGr = new GlideRecord('u_dpr_audit_trail');\n atGr.initialize();\n atGr.setValue('u_subject_request', current.getValue('u_number'));\n _ewmLog('u_dpr_audit_trail', 'u_subject_request', '', current.getValue('u_number'), '');\n\n atGr.setValue('u_action_type', '1');\n _ewmLog('u_dpr_audit_trail', 'u_action_type', '', '1', '');\n\n atGr.setValue('u_action_date', nowDt);\n _ewmLog('u_dpr_audit_trail', 'u_action_date', '', nowDt, '');\n\n var prevState = previous ? previous.getValue('u_state') : '';\n atGr.setValue('u_previous_state', prevState);\n _ewmLog('u_dpr_audit_trail', 'u_previous_state', '', prevState, '');\n\n atGr.setValue('u_new_state', '5');\n _ewmLog('u_dpr_audit_trail', 'u_new_state', '', '5', '');\n\n atGr.setValue('u_is_system_generated', 'true');\n _ewmLog('u_dpr_audit_trail', 'u_is_system_generated', '', 'true', '');\n\n atGr.setValue('u_comments', 'High-priority erasure request closed; identity verification initiated automatically.');\n _ewmLog('u_dpr_audit_trail', 'u_comments', '', 'High-priority erasure request closed; identity verification initiated automatically.', '');\n\n try {\n var atResult = atGr.insert();\n if (!atResult) { _ewmLog('','','','', 'GR insert failed on u_dpr_audit_trail: ' + atGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "create_tasks_on_in_fulfillment", "fires_on_table": "u_dpr_subject_request", "filter_condition": "u_stateCHANGESTO5", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a fulfillment task for this request\n var grTask = new GlideRecord('u_dpr_fulfillment_task');\n grTask.initialize();\n grTask.setValue('u_subject_request', current.getValue('u_number'));\n grTask.setValue('u_task_state', '1');\n _ewmLog('u_dpr_fulfillment_task', 'u_task_state', '', '1', '');\n grTask.setValue('u_priority', current.getValue('u_priority') || '2');\n _ewmLog('u_dpr_fulfillment_task', 'u_priority', '', grTask.getValue('u_priority'), '');\n try {\n var rTask = grTask.insert();\n if (!rTask) { _ewmLog('','','','', 'GR insert failed on u_dpr_fulfillment_task: ' + grTask.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert a communication log entry notifying the data subject\n var grComm = new GlideRecord('u_dpr_communication_log');\n grComm.initialize();\n grComm.setValue('u_subject_request', current.getValue('u_number'));\n grComm.setValue('u_communication_type', '1');\n _ewmLog('u_dpr_communication_log', 'u_communication_type', '', '1', '');\n grComm.setValue('u_direction', '1');\n _ewmLog('u_dpr_communication_log', 'u_direction', '', '1', '');\n grComm.setValue('u_subject_line', 'Your privacy request is now being fulfilled');\n _ewmLog('u_dpr_communication_log', 'u_subject_line', '', 'Your privacy request is now being fulfilled', '');\n grComm.setValue('u_delivery_state', '1');\n _ewmLog('u_dpr_communication_log', 'u_delivery_state', '', '1', '');\n try {\n var rComm = grComm.insert();\n if (!rComm) { _ewmLog('','','','', 'GR insert failed on u_dpr_communication_log: ' + grComm.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 3. Insert an audit trail entry for the state change\n var grAudit = new GlideRecord('u_dpr_audit_trail');\n grAudit.initialize();\n grAudit.setValue('u_subject_request', current.getValue('u_number'));\n grAudit.setValue('u_action_type', '1');\n _ewmLog('u_dpr_audit_trail', 'u_action_type', '', '1', '');\n var prevState = previous ? previous.getValue('u_state') : '';\n grAudit.setValue('u_previous_state', prevState);\n _ewmLog('u_dpr_audit_trail', 'u_previous_state', '', prevState, '');\n grAudit.setValue('u_new_state', '5');\n _ewmLog('u_dpr_audit_trail', 'u_new_state', '', '5', '');\n grAudit.setValue('u_is_system_generated', 'true');\n _ewmLog('u_dpr_audit_trail', 'u_is_system_generated', '', 'true', '');\n try {\n var rAudit = grAudit.insert();\n if (!rAudit) { _ewmLog('','','','', 'GR insert failed on u_dpr_audit_trail: ' + grAudit.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "close_pending_review_erasure_cancel_tasks", "fires_on_table": "u_dpr_subject_request", "filter_condition": "u_stateCHANGESTO5^u_legal_review_outcome=1^u_request_type=2", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Cancel all open fulfillment tasks linked to this erasure request pending legal review\n var grTask = new GlideRecord('u_dpr_fulfillment_task');\n grTask.addQuery('u_subject_request', current.getUniqueValue());\n grTask.addQuery('u_task_state', '1'); // Open\n grTask.query();\n while (grTask.next()) {\n var oldState = grTask.getValue('u_task_state');\n grTask.setValue('u_task_state', '4'); // Cancelled\n _ewmLog('u_dpr_fulfillment_task', 'u_task_state', oldState, grTask.getValue('u_task_state'), '');\n\n var oldNotes = grTask.getValue('u_completion_notes');\n grTask.setValue('u_completion_notes', 'Auto-cancelled: erasure request closed while legal review is pending');\n _ewmLog('u_dpr_fulfillment_task', 'u_completion_notes', oldNotes, grTask.getValue('u_completion_notes'), '');\n\n try {\n var r = grTask.update();\n if (!r) { _ewmLog('', '', '', '', 'GR update failed: ' + grTask.getLastErrorMessage()); }\n } catch(e) { _ewmLog('', '', '', '', e.message || String(e)); }\n }\n\n // 2. Insert audit trail entry for the closure with pending legal review\n var grAudit = new GlideRecord('u_dpr_audit_trail');\n grAudit.initialize();\n grAudit.setValue('u_subject_request', current.getUniqueValue());\n _ewmLog('u_dpr_audit_trail', 'u_subject_request', '', current.getUniqueValue(), '');\n\n grAudit.setValue('u_action_type', '1'); // State Change\n _ewmLog('u_dpr_audit_trail', 'u_action_type', '', '1', '');\n\n grAudit.setValue('u_previous_state', previous.getValue('u_state'));\n _ewmLog('u_dpr_audit_trail', 'u_previous_state', '', previous.getValue('u_state'), '');\n\n grAudit.setValue('u_new_state', '5');\n _ewmLog('u_dpr_audit_trail', 'u_new_state', '', '5', '');\n\n grAudit.setValue('u_comments', 'Erasure request closed with legal review still pending; fulfillment tasks cancelled');\n _ewmLog('u_dpr_audit_trail', 'u_comments', '', 'Erasure request closed with legal review still pending; fulfillment tasks cancelled', '');\n\n grAudit.setValue('u_is_system_generated', 'true');\n _ewmLog('u_dpr_audit_trail', 'u_is_system_generated', '', 'true', '');\n\n grAudit.setValue('u_action_date', new GlideDateTime().getDisplayValue());\n _ewmLog('u_dpr_audit_trail', 'u_action_date', '', new GlideDateTime().getDisplayValue(), '');\n\n try {\n var rAudit = grAudit.insert();\n if (!rAudit) { _ewmLog('', '', '', '', 'GR insert failed: ' + grAudit.getLastErrorMessage()); }\n } catch(e) { _ewmLog('', '', '', '', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "close_request_update_subject_audit", "fires_on_table": "u_dpr_subject_request", "filter_condition": "u_stateCHANGESTO5", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update the linked Data Subject: mark identity_verified=true, add notes, set consent_on_file\n var dsRef = current.getValue('u_data_subject');\n if (dsRef) {\n var ds = new GlideRecord('u_dpr_data_subject');\n ds.addQuery('sys_id', dsRef);\n ds.query();\n if (ds.next()) {\n var oldVerified = ds.getValue('u_identity_verified');\n ds.setValue('u_identity_verified', 'true');\n _ewmLog('u_dpr_data_subject', 'u_identity_verified', oldVerified, ds.getValue('u_identity_verified'), '');\n\n var oldConsent = ds.getValue('u_consent_on_file');\n ds.setValue('u_consent_on_file', 'true');\n _ewmLog('u_dpr_data_subject', 'u_consent_on_file', oldConsent, ds.getValue('u_consent_on_file'), '');\n\n var oldNotes = ds.getValue('u_notes');\n ds.setValue('u_notes', 'Request ' + current.getValue('u_number') + ' closed and fulfilled');\n _ewmLog('u_dpr_data_subject', 'u_notes', oldNotes, ds.getValue('u_notes'), '');\n\n try {\n var r1 = ds.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + ds.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Insert audit trail entry for the closure state change\n var at = new GlideRecord('u_dpr_audit_trail');\n at.initialize();\n at.setValue('u_subject_request', current.getUniqueValue());\n _ewmLog('u_dpr_audit_trail', 'u_subject_request', '', current.getUniqueValue(), '');\n\n at.setValue('u_action_type', '1');\n _ewmLog('u_dpr_audit_trail', 'u_action_type', '', '1', '');\n\n at.setValue('u_action_date', new GlideDateTime().getDisplayValue());\n _ewmLog('u_dpr_audit_trail', 'u_action_date', '', at.getValue('u_action_date'), '');\n\n at.setValue('u_previous_state', previous.getValue('u_state'));\n _ewmLog('u_dpr_audit_trail', 'u_previous_state', '', previous.getValue('u_state'), '');\n\n at.setValue('u_new_state', '5');\n _ewmLog('u_dpr_audit_trail', 'u_new_state', '', '5', '');\n\n at.setValue('u_comments', 'Request closed - all fulfillment tasks completed');\n _ewmLog('u_dpr_audit_trail', 'u_comments', '', 'Request closed - all fulfillment tasks completed', '');\n\n at.setValue('u_is_system_generated', 'true');\n _ewmLog('u_dpr_audit_trail', 'u_is_system_generated', '', 'true', '');\n\n try {\n var r2 = at.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + at.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "10e8866180a807103e487b245ac97712", "u_br_name": "erasure_in_review_legal_flag", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_action_date", "u_old_value": "", "u_new_value": "2026-04-29 04:32:37", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "10e8866180a807103e487b245ac97718", "u_br_name": "create_tasks_on_in_fulfillment", "u_table_name": "u_dpr_fulfillment_task", "u_field_name": "u_priority", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "10e8866180a807103e487b245ac97719", "u_br_name": "create_tasks_on_in_fulfillment", "u_table_name": "u_dpr_communication_log", "u_field_name": "u_direction", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "10e8866180a807103e487b245ac97738", "u_br_name": "close_request_update_subject_audit", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_previous_state", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "14e8466180a807103e487b245ac97795", "u_br_name": "erasure_in_review_legal_flag", "u_table_name": "u_dpr_subject_request", "u_field_name": "u_subject_description", "u_old_value": "Request to erase all personal data", "u_new_value": "Mandatory legal review initiated for erasure request", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "14e8866180a807103e487b245ac97712", "u_br_name": "erasure_in_review_legal_flag", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_new_state", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "14e8866180a807103e487b245ac97719", "u_br_name": "create_tasks_on_in_fulfillment", "u_table_name": "u_dpr_communication_log", "u_field_name": "u_delivery_state", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "14e8866180a807103e487b245ac97738", "u_br_name": "close_request_update_subject_audit", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_comments", "u_old_value": "", "u_new_value": "Request closed - all fulfillment tasks completed", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "18e8466180a807103e487b245ac97795", "u_br_name": "erasure_in_review_legal_flag", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "18e8866180a807103e487b245ac97712", "u_br_name": "erasure_in_review_legal_flag", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_is_system_generated", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "1ce8866180a807103e487b245ac97737", "u_br_name": "close_request_update_subject_audit", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "50e8866180a807103e487b245ac9771c", "u_br_name": "close_pending_review_erasure_cancel_task", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_new_state", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "54e8866180a807103e487b245ac97716", "u_br_name": "after_ins_erasure_high_init_verif", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "54e8866180a807103e487b245ac9771c", "u_br_name": "close_pending_review_erasure_cancel_task", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_is_system_generated", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "58e8866180a807103e487b245ac97714", "u_br_name": "after_ins_erasure_high_init_verif", "u_table_name": "u_dpr_identity_verification", "u_field_name": "u_data_subject", "u_old_value": "", "u_new_value": "37d8466180a807103e487b245ac9776c", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "58e8866180a807103e487b245ac97716", "u_br_name": "after_ins_erasure_high_init_verif", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_previous_state", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "58e8866180a807103e487b245ac9771a", "u_br_name": "create_tasks_on_in_fulfillment", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_previous_state", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "58e8866180a807103e487b245ac9771d", "u_br_name": "close_request_update_subject_audit", "u_table_name": "u_dpr_data_subject", "u_field_name": "u_consent_on_file", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "5ce8866180a807103e487b245ac97714", "u_br_name": "after_ins_erasure_high_init_verif", "u_table_name": "u_dpr_identity_verification", "u_field_name": "u_verification_state", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "5ce8866180a807103e487b245ac97716", "u_br_name": "after_ins_erasure_high_init_verif", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_is_system_generated", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "5ce8866180a807103e487b245ac9771a", "u_br_name": "create_tasks_on_in_fulfillment", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_is_system_generated", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "5ce8866180a807103e487b245ac9771b", "u_br_name": "close_pending_review_erasure_cancel_task", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "90e8466180a807103e487b245ac97795", "u_br_name": "erasure_in_review_legal_flag", "u_table_name": "u_dpr_subject_request", "u_field_name": "u_legal_review_outcome", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "90e8866180a807103e487b245ac97712", "u_br_name": "erasure_in_review_legal_flag", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_previous_state", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "90e8866180a807103e487b245ac97719", "u_br_name": "create_tasks_on_in_fulfillment", "u_table_name": "u_dpr_communication_log", "u_field_name": "u_subject_line", "u_old_value": "", "u_new_value": "Your privacy request is now being fulfilled", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "90e8866180a807103e487b245ac97738", "u_br_name": "close_request_update_subject_audit", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_new_state", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "94e8466180a807103e487b245ac97795", "u_br_name": "erasure_in_review_legal_flag", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_subject_request", "u_old_value": "", "u_new_value": "c0e8466180a807103e487b245ac9778f", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "94e8866180a807103e487b245ac97712", "u_br_name": "erasure_in_review_legal_flag", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_comments", "u_old_value": "", "u_new_value": "Legal review flagged for high-priority erasure request entering Closed", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "94e8866180a807103e487b245ac97738", "u_br_name": "close_request_update_subject_audit", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_is_system_generated", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "98e8866180a807103e487b245ac97737", "u_br_name": "close_request_update_subject_audit", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_subject_request", "u_old_value": "", "u_new_value": "c0e8466180a807103e487b245ac9778f", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "9ce8866180a807103e487b245ac97717", "u_br_name": "create_tasks_on_in_fulfillment", "u_table_name": "u_dpr_fulfillment_task", "u_field_name": "u_task_state", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "9ce8866180a807103e487b245ac97718", "u_br_name": "create_tasks_on_in_fulfillment", "u_table_name": "u_dpr_communication_log", "u_field_name": "u_communication_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "9ce8866180a807103e487b245ac97737", "u_br_name": "close_request_update_subject_audit", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_action_date", "u_old_value": "", "u_new_value": "2026-04-29 04:32:37", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "d0e8866180a807103e487b245ac97716", "u_br_name": "after_ins_erasure_high_init_verif", "u_table_name": "u_dpr_audit_trail", "u_field_name": "u_subject_request", "u_old_value": "", "u_new_value": "DSR0009001", "u_error": "", "sys_created_on": "2026-04-29 11:32:37"}, {"sys_id": "d0e8866180a807103e487b245ac9771c", "u_br_name": "close_pending_review_erasure_cancel_task", 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Main Campus\", \"sys_created_by\": \"admin\", \"u_job_title\": \"Software Engineer II\", \"u_full_name\": \"James Okonkwo\", \"u_seniority_level\": \"2\"}], \"u_onb_task\": [{\"u_assigned_to\": \"Patricia Nguyen\", \"u_due_date\": \"2025-04-11\", \"u_is_mandatory\": \"true\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"sys_mod_count\": \"0\", \"u_completed_date\": \"2025-04-10 11:00:00\", \"u_sequence_order\": \"1\", \"sys_updated_on\": \"2026-05-01 06:28:22\", \"sys_tags\": \"\", \"u_task_state\": \"3\", \"sys_id\": \"0766530ee9a003103e4839baa50711b3\", \"u_description\": \"Ensure the new hire has returned all signed offer letter documents, complete I-9 employment eligibility verification, and file all records in the HR system prior to start date.\", \"sys_updated_by\": \"admin\", \"u_task_category\": \"1\", \"sys_created_on\": \"2026-05-01 06:28:22\", \"u_task_name\": \"Collect Signed Offer Documents and I-9 Verification\", \"u_blocked_reason\": \"\", \"u_assigned_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_department/7566130ee9a003103e4839baa50711c0\", \"value\": \"7566130ee9a003103e4839baa50711c0\"}, \"sys_created_by\": \"admin\", \"u_completion_notes\": \"All signed documents received via DocuSign. I-9 verification completed in person at Chicago office. Records filed in Workday.\", \"u_task_number\": \"TASK0001002\"}, {\"u_assigned_to\": \"Brian Cho\", \"u_due_date\": \"2025-01-03\", \"u_is_mandatory\": \"true\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"sys_mod_count\": \"0\", \"u_completed_date\": \"2025-01-02 15:30:00\", \"u_sequence_order\": \"2\", \"sys_updated_on\": \"2026-05-01 06:28:22\", \"sys_tags\": \"\", \"u_task_state\": \"3\", \"sys_id\": \"c366530ee9a003103e4839baa50711b6\", \"u_description\": \"Configure and deliver a company-issued laptop, create Active Directory account, and provision access to required development tools and repositories for the new hire prior to start date.\", \"sys_updated_by\": \"admin\", \"u_task_category\": \"2\", \"sys_created_on\": \"2026-05-01 06:28:22\", \"u_task_name\": \"Provision Laptop and System Access\", \"u_blocked_reason\": \"\", \"u_assigned_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_department/7566130ee9a003103e4839baa50711c0\", \"value\": \"7566130ee9a003103e4839baa50711c0\"}, \"sys_created_by\": \"admin\", \"u_completion_notes\": \"Laptop imaged and delivered to Austin campus. AD account created and developer tool licenses assigned. New hire confirmed receipt.\", \"u_task_number\": \"TASK0001001\"}, {\"u_assigned_to\": \"Gloria Tran\", \"u_due_date\": \"2025-05-16\", \"u_is_mandatory\": \"true\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"u_sequence_order\": \"3\", \"sys_updated_on\": \"2026-05-01 06:28:23\", \"sys_tags\": \"\", \"u_task_state\": \"1\", \"sys_id\": \"d766530ee9a003103e4839baa50711b8\", \"u_description\": \"Prepare a designated workstation with required peripherals and issue a building access badge to the new hire before their first day. Coordinate with the hiring manager to confirm desk assignment.\", \"sys_updated_by\": \"admin\", \"u_task_category\": \"3\", \"sys_created_on\": \"2026-05-01 06:28:23\", \"u_task_name\": \"Set Up Workstation and Issue Building Badge\", \"u_blocked_reason\": \"\", \"u_assigned_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_department/7566130ee9a003103e4839baa50711c0\", \"value\": \"7566130ee9a003103e4839baa50711c0\"}, \"sys_created_by\": \"admin\", \"u_completion_notes\": \"\", \"u_task_number\": \"TASK0001003\"}], \"u_onb_equipment_request\": [{\"u_equipment_type\": \"1\", \"u_required_by_date\": \"2025-01-03\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"u_request_number\": \"EQREQ0001001\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:28:24\", \"u_quantity\": \"1\", \"sys_tags\": \"\", \"u_asset_tag\": \"IT-ASSET-20489\", \"u_cost_estimate\": \"2499\", \"u_fulfilled_date\": \"2025-01-02 14:00:00\", \"sys_id\": \"2f66530ee9a003103e4839baa50711ba\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:28:24\", \"u_requested_date\": \"2024-12-16\", \"u_delivery_location\": \"Austin, TX - Main Campus, IT Staging Room 102\", \"u_fulfillment_notes\": \"Laptop imaged with standard developer build, enrolled in MDM, and handed off to Brian Cho for delivery to new hire. Asset tag recorded in CMDB.\", \"sys_created_by\": \"admin\", \"u_request_state\": \"3\", \"u_equipment_model\": \"Apple MacBook Pro 14-inch M3 Pro\"}, {\"u_equipment_type\": \"1\", \"u_required_by_date\": \"2025-04-11\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"u_request_number\": \"EQREQ0001002\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:28:25\", \"u_quantity\": \"1\", \"sys_tags\": \"\", \"u_asset_tag\": \"IT-ASSET-20531\", \"u_cost_estimate\": \"1899\", \"u_fulfilled_date\": \"2025-04-09 10:30:00\", \"sys_id\": \"e766930ee9a003103e4839baa5071146\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:28:25\", \"u_requested_date\": \"2025-03-24\", \"u_delivery_location\": \"Chicago, IL - Finance Tower, Floor 4 IT Desk\", \"u_fulfillment_notes\": \"Laptop configured with finance department software suite including SAP and Bloomberg Terminal access. Delivered to Chicago IT desk for new hire pickup on first day. Docking station and monitor included per senior hire standard kit.\", \"sys_created_by\": \"admin\", \"u_request_state\": \"3\", \"u_equipment_model\": \"Dell Latitude 5540 15-inch\"}, {\"u_equipment_type\": \"1\", \"u_required_by_date\": \"2025-05-16\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"u_request_number\": \"EQREQ0001003\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:28:25\", \"u_quantity\": \"1\", \"sys_tags\": \"\", \"u_asset_tag\": \"\", \"u_cost_estimate\": \"1149\", \"u_fulfilled_date\": \"\", \"sys_id\": \"fb66930ee9a003103e4839baa5071148\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:28:25\", \"u_requested_date\": \"2025-04-28\", \"u_delivery_location\": \"Remote - Ship to home address on file (Pacific Time Zone)\", \"u_fulfillment_notes\": \"Remote hire - laptop to be shipped via FedEx with pre-paid return label included in box. IT to image with standard corporate build and enroll in Intune MDM before shipping.\", \"sys_created_by\": \"admin\", \"u_request_state\": \"1\", \"u_equipment_model\": \"Lenovo ThinkPad E15 Gen 4\"}], \"u_onb_access_request\": [{\"u_is_mandatory\": \"true\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"u_access_level\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:28:26\", \"sys_tags\": \"\", \"u_approved_by\": \"Marcus Webb\", \"sys_id\": \"0076930ee9a003103e4839baa507114b\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:28:26\", \"u_justification\": \"Senior Financial Analyst role requires access to SAP for financial reporting and Bloomberg Terminal for market data analysis per Finance department standard access matrix.\", \"u_provisioned_date\": \"\", \"u_requested_date\": \"2025-03-25\", \"u_system_name\": \"SAP Financial Management Suite / Bloomberg Terminal\", \"u_access_number\": \"ACCREQ0001002\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\", \"u_access_state\": \"2\", \"u_provisioning_notes\": \"Access approved by hiring manager Marcus Webb on 2025-04-08. IT Security confirmed license availability for both systems. Provisioning scheduled for 2025-04-11 prior to start date. HR manager approval pending before final account activation per senior hire policy.\"}, {\"u_is_mandatory\": \"true\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"u_access_level\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:28:28\", \"sys_tags\": \"\", \"u_approved_by\": \"Brian Cho\", \"sys_id\": \"9076930ee9a003103e4839baa5071150\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:28:28\", \"u_justification\": \"Software Engineer II role requires standard access to source control and cloud development environment for day-to-day engineering tasks.\", \"u_provisioned_date\": \"2025-01-02 16:00:00\", \"u_requested_date\": \"2024-12-17\", \"u_system_name\": \"GitHub Enterprise / AWS Developer Console\", \"u_access_number\": \"ACCREQ0001001\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\", \"u_access_state\": \"3\", \"u_provisioning_notes\": \"GitHub Enterprise account created under company org, team membership assigned to Engineering squad. AWS IAM user provisioned with developer policy set. Credentials sent to new hire personal email pending first login.\"}, {\"u_is_mandatory\": \"true\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"u_access_level\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:28:27\", \"sys_tags\": \"\", \"u_approved_by\": \"\", \"sys_id\": \"9c76930ee9a003103e4839baa507114d\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:28:27\", \"u_justification\": \"Marketing Coordinator role requires standard Microsoft 365 productivity suite, HubSpot CRM access for campaign management, and Canva for Teams for content creation as defined in the Operations department onboarding template.\", \"u_provisioned_date\": \"\", \"u_requested_date\": \"2025-04-29\", \"u_system_name\": \"Microsoft 365 / HubSpot CRM / Canva for Teams\", \"u_access_number\": \"ACCREQ0001003\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\", \"u_access_state\": \"1\", \"u_provisioning_notes\": \"Access request submitted by HR coordinator Sandra Okafor. Awaiting approval from hiring manager Alicia Fernandez before IT can begin provisioning. Background check not yet cleared; provisioning on hold until clearance confirmed.\"}], \"u_onb_checklist\": [{\"u_completed_items\": \"7\", \"u_due_date\": \"2025-04-21\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"u_checklist_notes\": \"Seven of ten first-week items completed including I-9 verification, equipment receipt, manager introduction, and benefits enrollment. Remaining items pending HR manager approval sign-off: SAP access activation, Bloomberg Terminal provisioning, and compliance training acknowledgment.\", \"u_checklist_type\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:28:29\", \"sys_tags\": \"\", \"u_total_items\": \"10\", \"u_checklist_state\": \"2\", \"sys_id\": \"6476d30ee9a003103e4839baa5071132\", \"sys_updated_by\": \"admin\", \"u_completion_percentage\": \"70\", \"sys_created_on\": \"2026-05-01 06:28:29\", \"u_checklist_name\": \"First Week Onboarding Checklist - Senior Financial Analyst\", \"u_checklist_number\": \"CHK0001002\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-04-18 14:00:00\", \"u_reviewed_by\": \"Patricia Nguyen\"}, {\"u_completed_items\": \"0\", \"u_due_date\": \"2025-05-16\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"u_checklist_notes\": \"Pre-arrival checklist created upon offer acceptance on 2025-04-22. No items completed yet. Background check still pending clearance. Equipment request submitted but not fulfilled. HR coordinator Sandra Okafor to begin working through checklist items this week.\", \"u_checklist_type\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:28:30\", \"sys_tags\": \"\", \"u_total_items\": \"7\", \"u_checklist_state\": \"1\", \"sys_id\": \"c576d30ee9a003103e4839baa5071137\", \"sys_updated_by\": \"admin\", \"u_completion_percentage\": \"0\", \"sys_created_on\": \"2026-05-01 06:28:30\", \"u_checklist_name\": \"Pre-Arrival Readiness Checklist - Marketing Coordinator\", \"u_checklist_number\": \"CHK0001003\", \"sys_created_by\": \"admin\", \"u_review_date\": \"\", \"u_reviewed_by\": \"\"}, {\"u_completed_items\": \"8\", \"u_due_date\": \"2025-01-05\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"u_checklist_notes\": \"All pre-arrival items confirmed complete prior to new hire start date. Background check cleared, laptop delivered, system access provisioned, and welcome email sent. No outstanding items.\", \"u_checklist_type\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:28:29\", \"sys_tags\": \"\", \"u_total_items\": \"8\", \"u_checklist_state\": \"3\", \"sys_id\": \"f076d30ee9a003103e4839baa5071135\", \"sys_updated_by\": \"admin\", \"u_completion_percentage\": \"100\", \"sys_created_on\": \"2026-05-01 06:28:29\", \"u_checklist_name\": \"Pre-Arrival Readiness Checklist - Software Engineer II\", \"u_checklist_number\": \"CHK0001001\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-01-03 09:00:00\", \"u_reviewed_by\": \"Sandra Okafor\"}], \"u_onb_department\": [{\"u_dept_head\": \"Derek Lim\", \"u_notes\": \"IT department handles all hardware provisioning, software licensing, system access requests, and MDM enrollment for new hires across all departments. Standard onboarding kit includes laptop, peripherals, and access to core productivity and role-specific tools.\", \"u_escalation_contact\": \"Derek Lim\", \"sys_mod_count\": \"0\", \"u_dept_name\": \"Information Technology\", \"sys_updated_on\": \"2026-05-01 06:28:16\", \"sys_tags\": \"\", \"u_avg_onboarding_days\": \"21\", \"u_is_active\": \"true\", \"sys_id\": \"6966130ee9a003103e4839baa50711bd\", \"sys_updated_by\": \"admin\", \"u_dept_code\": \"DEPT-IT-001\", \"sys_created_on\": \"2026-05-01 06:28:16\", \"u_headcount\": \"142\", \"u_default_template\": \"\", \"u_location\": \"Austin, TX - Main Campus\", \"u_dept_type\": \"2\", \"u_cost_center\": \"CC-IT-4400\", \"u_onboarding_contact\": \"Brian Cho\", \"sys_created_by\": \"admin\"}, {\"u_dept_head\": \"Alicia Fernandez\", \"u_notes\": \"Operations department includes marketing, coordination, and administrative roles. Supports both remote and on-site new hires. Standard onboarding includes Microsoft 365, HubSpot CRM, and Canva for Teams access. Remote hires require equipment to be shipped prior to start date.\", \"u_escalation_contact\": \"Alicia Fernandez\", \"sys_mod_count\": \"0\", \"u_dept_name\": \"Operations\", \"sys_updated_on\": \"2026-05-01 06:28:17\", \"sys_tags\": \"\", \"u_avg_onboarding_days\": \"25\", \"u_is_active\": \"true\", \"sys_id\": \"7566130ee9a003103e4839baa50711c0\", \"sys_updated_by\": \"admin\", \"u_dept_code\": \"DEPT-OPS-003\", \"sys_created_on\": \"2026-05-01 06:28:17\", \"u_headcount\": \"95\", \"u_default_template\": \"\", \"u_location\": \"Remote / Multiple Locations\", \"u_dept_type\": \"5\", \"u_cost_center\": \"CC-OPS-3300\", \"u_onboarding_contact\": \"Sandra Okafor\", \"sys_created_by\": \"admin\"}, {\"u_dept_head\": \"Marcus Webb\", \"u_notes\": \"Finance department onboarding requires additional compliance training and access provisioning for SAP Financial Management Suite and Bloomberg Terminal. Senior hires in this department require explicit HR manager approval before onboarding case can be approved.\", \"u_escalation_contact\": \"Marcus Webb\", \"sys_mod_count\": \"0\", \"u_dept_name\": \"Finance\", \"sys_updated_on\": \"2026-05-01 06:28:17\", \"sys_tags\": \"\", \"u_avg_onboarding_days\": \"28\", \"u_is_active\": \"true\", \"sys_id\": \"bd66530ee9a003103e4839baa507113e\", \"sys_updated_by\": \"admin\", \"u_dept_code\": \"DEPT-FIN-002\", \"sys_created_on\": \"2026-05-01 06:28:17\", \"u_headcount\": \"58\", \"u_default_template\": \"\", \"u_location\": \"Chicago, IL - Finance Tower\", \"u_dept_type\": \"4\", \"u_cost_center\": \"CC-FIN-2200\", \"u_onboarding_contact\": \"Patricia Nguyen\", \"sys_created_by\": \"admin\"}], \"u_onb_template\": [{\"u_applicable_seniority\": \"3\", \"u_owner\": \"Patricia Nguyen\", \"u_total_tasks\": \"18\", \"u_estimated_duration_days\": \"28\", \"u_version\": \"1.4\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:28:16\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"6566130ee9a003103e4839baa50711bb\", \"u_description\": \"Onboarding template designed for senior-level hires in the Finance department. Includes mandatory compliance training, SAP Financial Management Suite and Bloomberg Terminal access provisioning, I-9 and background check verification, and HR manager approval gate before case advancement. Extended duration accounts for regulatory and system access requirements specific to senior finance roles.\", \"u_template_name\": \"Finance Department Senior Hire Onboarding Template\", \"u_employment_type_scope\": \"2\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2025-02-10\", \"sys_created_on\": \"2026-05-01 06:28:16\", \"u_template_code\": \"TMPL-FIN-SR-002\", \"u_requires_hr_approval\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_applicable_seniority\": \"1\", \"u_owner\": \"Brian Cho\", \"u_total_tasks\": \"12\", \"u_estimated_duration_days\": \"21\", \"u_version\": \"2.1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:28:15\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"9166130ee9a003103e4839baa50711b9\", \"u_description\": \"Reusable onboarding template for all full-time hires joining the Information Technology department. Covers pre-arrival equipment provisioning, Active Directory and tool access setup, MDM enrollment, IT security orientation, and first-week technical readiness checklist. Applicable to junior through senior individual contributors.\", \"u_template_name\": \"IT Department Standard Onboarding Template\", \"u_employment_type_scope\": \"2\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2025-01-15\", \"sys_created_on\": \"2026-05-01 06:28:15\", \"u_template_code\": \"TMPL-IT-STD-001\", \"u_requires_hr_approval\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_applicable_seniority\": \"1\", \"u_owner\": \"Sandra Okafor\", \"u_total_tasks\": \"15\", \"u_estimated_duration_days\": \"25\", \"u_version\": \"1.2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:28:14\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"c166130ee9a003103e4839baa50711b6\", \"u_description\": \"General-purpose onboarding template for all new hires in the Operations department, supporting both remote and on-site staff. Covers pre-arrival equipment shipping coordination, Microsoft 365 provisioning, HubSpot CRM and Canva for Teams access setup, building badge issuance or remote access configuration, benefits enrollment, and first-month role-specific orientation sessions. Suitable for marketing, coordination, and administrative roles.\", \"u_template_name\": \"Operations Department General Onboarding Template\", \"u_employment_type_scope\": \"1\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2025-03-05\", \"sys_created_on\": \"2026-05-01 06:28:14\", \"u_template_code\": \"TMPL-OPS-GEN-003\", \"u_requires_hr_approval\": \"false\", \"sys_created_by\": \"admin\"}], \"u_onb_approval\": [{\"u_approver_name\": \"Sandra Okafor\", \"u_is_mandatory\": \"true\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"sys_mod_count\": \"0\", \"u_approval_type\": \"1\", \"sys_updated_on\": \"2026-05-01 06:28:31\", \"sys_tags\": \"\", \"u_approval_number\": \"APPR0001001\", \"sys_id\": \"1d76d30ee9a003103e4839baa5071139\", \"u_decision_date\": \"2025-01-03 10:15:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"All mandatory onboarding tasks verified complete. Equipment delivered and system access provisioned. New hire cleared for first-day readiness. Approval granted.\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 06:28:31\", \"u_requested_date\": \"2025-01-02 09:00:00\", \"u_rejection_reason\": \"\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"\", \"u_approval_state\": \"2\"}, {\"u_approver_name\": \"Brian Cho\", \"u_is_mandatory\": \"true\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"sys_mod_count\": \"0\", \"u_approval_type\": \"2\", \"sys_updated_on\": \"2026-05-01 06:28:32\", \"sys_tags\": \"\", \"u_approval_number\": \"APPR0001003\", \"sys_id\": \"6976d30ee9a003103e4839baa50711e0\", \"u_decision_date\": \"\", \"sys_updated_by\": \"admin\", \"u_comments\": \"IT Security approval required before final activation of SAP Financial Management Suite and Bloomberg Terminal accounts. License availability confirmed. Awaiting security review to validate access level assignment aligns with Finance department access matrix for senior roles.\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 06:28:32\", \"u_requested_date\": \"2025-04-17 09:00:00\", \"u_rejection_reason\": \"\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"\", \"u_approval_state\": \"1\"}, {\"u_approver_name\": \"Patricia Nguyen\", \"u_is_mandatory\": \"true\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"sys_mod_count\": \"0\", \"u_approval_type\": \"1\", \"sys_updated_on\": \"2026-05-01 06:28:32\", \"sys_tags\": \"\", \"u_approval_number\": \"APPR0001002\", \"sys_id\": \"9976d30ee9a003103e4839baa507113c\", \"u_decision_date\": \"\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Approval request submitted following completion of all mandatory tasks and equipment fulfillment. Awaiting HR manager review and sign-off per senior hire policy defined in Finance Department Senior Hire Onboarding Template.\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 06:28:32\", \"u_requested_date\": \"2025-04-17 08:30:00\", \"u_rejection_reason\": \"\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"\", \"u_approval_state\": \"1\"}], \"u_onb_orientation\": [{\"u_location_or_link\": \"https://company.zoom.us/j/98765432100\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"sys_mod_count\": \"0\", \"u_scheduled_date\": \"2025-05-19 10:00:00\", \"sys_updated_on\": \"2026-05-01 06:28:34\", \"sys_tags\": \"\", \"u_session_name\": \"IT Setup and Tools Orientation for Remote Employees\", \"u_feedback_score\": \"\", \"u_session_notes\": \"Virtual IT setup session scheduled for Tyler Beaumont's first day. Session will cover laptop configuration, Microsoft 365 setup, VPN installation, Intune MDM enrollment, and an overview of remote work tools including Teams and HubSpot CRM. Calendar invite sent to new hire personal email on 2025-05-01. Attendance to be confirmed once equipment is received and background check is cleared.\", \"u_facilitator\": \"Brian Cho\", \"sys_id\": \"0276d30ee9a003103e4839baa50711e8\", \"sys_updated_by\": \"admin\", \"u_attendance_confirmed\": \"false\", \"u_session_state\": \"1\", \"u_session_number\": \"ORI0001003\", \"sys_created_on\": \"2026-05-01 06:28:34\", \"u_session_type\": \"2\", \"sys_created_by\": \"admin\", \"u_duration_hours\": \"2\"}, {\"u_location_or_link\": \"Chicago, IL - Finance Tower, Floor 4 Training Room\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"sys_mod_count\": \"0\", \"u_scheduled_date\": \"2025-04-15 10:00:00\", \"sys_updated_on\": \"2026-05-01 06:28:34\", \"sys_tags\": \"\", \"u_session_name\": \"Finance Regulatory Compliance and Ethics Training\", \"u_feedback_score\": \"4\", \"u_session_notes\": \"Renata Kowalski completed the mandatory compliance and ethics training session required for all senior finance hires. Topics included SOX compliance requirements, insider trading policy, data privacy obligations, and financial reporting standards. Attendance and completion recorded in the compliance tracking system. Certificate of completion issued and filed in HR records.\", \"u_facilitator\": \"Patricia Nguyen\", \"sys_id\": \"3d76d30ee9a003103e4839baa50711e5\", \"sys_updated_by\": \"admin\", \"u_attendance_confirmed\": \"true\", \"u_session_state\": \"2\", \"u_session_number\": \"ORI0001002\", \"sys_created_on\": \"2026-05-01 06:28:34\", \"u_session_type\": \"3\", \"sys_created_by\": \"admin\", \"u_duration_hours\": \"4\"}, {\"u_location_or_link\": \"Austin, TX - Main Campus, Conference Room A101\", \"u_onboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_onb_case/3266530ee9a003103e4839baa50711b1\", \"value\": \"3266530ee9a003103e4839baa50711b1\"}, \"sys_mod_count\": \"0\", \"u_scheduled_date\": \"2025-01-06 09:00:00\", \"sys_updated_on\": \"2026-05-01 06:28:33\", \"sys_tags\": \"\", \"u_session_name\": \"New Hire Company Overview and Culture Orientation\", \"u_feedback_score\": \"5\", \"u_session_notes\": \"New hire James Okonkwo attended the full company overview session on his first day. Topics covered included company mission and values, organizational structure, benefits overview, and code of conduct. Feedback score of 5 submitted via post-session survey. No follow-up actions required.\", \"u_facilitator\": \"Sandra Okafor\", \"sys_id\": \"bd76d30ee9a003103e4839baa50711e2\", \"sys_updated_by\": \"admin\", \"u_attendance_confirmed\": \"true\", \"u_session_state\": \"2\", \"u_session_number\": \"ORI0001001\", \"sys_created_on\": \"2026-05-01 06:28:33\", \"u_session_type\": \"1\", \"sys_created_by\": \"admin\", \"u_duration_hours\": \"3\"}]}", "schema": "{\"u_onb_case\": {\"u_number\": {\"type\": \"str\"}, \"u_new_hire\": {\"FK\": \"u_onb_new_hire\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Pending\", \"In Progress\", \"Awaiting Approval\", \"Approved\", \"Completed\"]}, \"u_start_date\": {\"type\": \"str\"}, \"u_target_completion_date\": {\"type\": \"str\"}, \"u_assigned_hr_manager\": {\"type\": \"str\"}, \"u_hiring_manager\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"High\", \"Medium\", \"Low\"]}, \"u_is_senior_hire\": {\"type\": \"bool\"}, \"u_approval_status\": {\"type\": \"str\", \"enum\": [\"Not Submitted\", \"Pending Approval\", \"Approved\", \"Rejected\"]}, \"u_all_tasks_complete\": {\"type\": \"bool\"}, \"u_equipment_fulfilled\": {\"type\": \"bool\"}, \"u_closed_date\": {\"type\": \"str\"}, \"u_case_notes\": {\"type\": \"str\"}, \"u_onboarding_template\": {\"FK\": \"u_onb_template\"}}, \"u_onb_new_hire\": {\"u_full_name\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_job_title\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_onb_department\"}, \"u_employment_type\": {\"type\": \"str\", \"enum\": [\"Full-Time\", \"Part-Time\", \"Contractor\"]}, \"u_seniority_level\": {\"type\": \"str\", \"enum\": [\"Junior\", \"Mid-Level\", \"Senior\", \"Executive\"]}, \"u_offer_accepted_date\": {\"type\": \"str\"}, \"u_expected_start_date\": {\"type\": \"str\"}, \"u_work_location\": {\"type\": \"str\"}, \"u_manager_name\": {\"type\": \"str\"}, \"u_background_check_passed\": {\"type\": \"bool\"}, \"u_onboarding_status\": {\"type\": \"str\", \"enum\": [\"Not Started\", \"In Progress\", \"Completed\"]}}, \"u_onb_task\": {\"u_task_number\": {\"type\": \"str\"}, \"u_onboarding_case\": {\"FK\": \"u_onb_case\"}, \"u_task_name\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_assigned_team\": {\"FK\": \"u_onb_department\"}, \"u_assigned_to\": {\"type\": \"str\"}, \"u_task_state\": {\"type\": \"str\", \"enum\": [\"Pending\", \"In Progress\", \"Completed\", \"Blocked\"]}, \"u_is_mandatory\": {\"type\": \"bool\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_completion_notes\": {\"type\": \"str\"}, \"u_task_category\": {\"type\": \"str\", \"enum\": [\"HR\", \"IT\", \"Facilities\", \"Management\", \"Compliance\"]}, \"u_sequence_order\": {\"type\": \"int\"}, \"u_blocked_reason\": {\"type\": \"str\"}}, \"u_onb_equipment_request\": {\"u_request_number\": {\"type\": \"str\"}, \"u_onboarding_case\": {\"FK\": \"u_onb_case\"}, \"u_equipment_type\": {\"type\": \"str\", \"enum\": [\"Laptop\", \"Desktop\", \"Mobile Phone\", \"Accessories\", \"Software License\"]}, \"u_equipment_model\": {\"type\": \"str\"}, \"u_quantity\": {\"type\": \"int\"}, \"u_request_state\": {\"type\": \"str\", \"enum\": [\"Submitted\", \"In Fulfillment\", \"Fulfilled\", \"Cancelled\"]}, \"u_requested_date\": {\"type\": \"str\"}, \"u_required_by_date\": {\"type\": \"str\"}, \"u_fulfilled_date\": {\"type\": \"str\"}, \"u_asset_tag\": {\"type\": \"str\"}, \"u_delivery_location\": {\"type\": \"str\"}, \"u_fulfillment_notes\": {\"type\": \"str\"}, \"u_cost_estimate\": {\"type\": \"decimal\"}}, \"u_onb_access_request\": {\"u_access_number\": {\"type\": \"str\"}, \"u_onboarding_case\": {\"FK\": \"u_onb_case\"}, \"u_system_name\": {\"type\": \"str\"}, \"u_access_level\": {\"type\": \"str\", \"enum\": [\"Read Only\", \"Standard\", \"Admin\"]}, \"u_access_state\": {\"type\": \"str\", \"enum\": [\"Requested\", \"Approved\", \"Provisioned\", \"Denied\"]}, \"u_requested_date\": {\"type\": \"str\"}, \"u_provisioned_date\": {\"type\": \"str\"}, \"u_approved_by\": {\"type\": \"str\"}, \"u_is_mandatory\": {\"type\": \"bool\"}, \"u_justification\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_provisioning_notes\": {\"type\": \"str\"}}, \"u_onb_checklist\": {\"u_checklist_number\": {\"type\": \"str\"}, \"u_onboarding_case\": {\"FK\": \"u_onb_case\"}, \"u_checklist_name\": {\"type\": \"str\"}, \"u_checklist_type\": {\"type\": \"str\", \"enum\": [\"Pre-Arrival\", \"Day One\", \"First Week\", \"First Month\"]}, \"u_total_items\": {\"type\": \"int\"}, \"u_completed_items\": {\"type\": \"int\"}, \"u_completion_percentage\": {\"type\": \"decimal\"}, \"u_checklist_state\": {\"type\": \"str\", \"enum\": [\"Not Started\", \"In Progress\", \"Completed\"]}, \"u_reviewed_by\": {\"type\": \"str\"}, \"u_review_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_checklist_notes\": {\"type\": \"str\"}}, \"u_onb_department\": {\"u_dept_code\": {\"type\": \"str\"}, \"u_dept_name\": {\"type\": \"str\"}, \"u_dept_head\": {\"type\": \"str\"}, \"u_dept_type\": {\"type\": \"str\", \"enum\": [\"HR\", \"IT\", \"Facilities\", \"Finance\", \"Operations\"]}, \"u_location\": {\"type\": \"str\"}, \"u_onboarding_contact\": {\"type\": \"str\"}, \"u_default_template\": {\"FK\": \"u_onb_template\"}, \"u_headcount\": {\"type\": \"int\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_cost_center\": {\"type\": \"str\"}, \"u_avg_onboarding_days\": {\"type\": \"decimal\"}, \"u_escalation_contact\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_onb_template\": {\"u_template_code\": {\"type\": \"str\"}, \"u_template_name\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_applicable_seniority\": {\"type\": \"str\", \"enum\": [\"All\", \"Junior\", \"Senior\", \"Executive\"]}, \"u_total_tasks\": {\"type\": \"int\"}, \"u_estimated_duration_days\": {\"type\": \"int\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_requires_hr_approval\": {\"type\": \"bool\"}, \"u_version\": {\"type\": \"str\"}, \"u_last_reviewed_date\": {\"type\": \"str\"}, \"u_owner\": {\"type\": \"str\"}, \"u_employment_type_scope\": {\"type\": \"str\", \"enum\": [\"All\", \"Full-Time\", \"Contractor\"]}}, \"u_onb_approval\": {\"u_approval_number\": {\"type\": \"str\"}, \"u_onboarding_case\": {\"FK\": \"u_onb_case\"}, \"u_approval_type\": {\"type\": \"str\", \"enum\": [\"HR Manager\", \"IT Security\", \"Compliance\", \"Executive\"]}, \"u_approver_name\": {\"type\": \"str\"}, \"u_approval_state\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Withdrawn\"]}, \"u_requested_date\": {\"type\": \"str\"}, \"u_decision_date\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_is_mandatory\": {\"type\": \"bool\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_escalation_date\": {\"type\": \"str\"}, \"u_rejection_reason\": {\"type\": \"str\"}}, \"u_onb_orientation\": {\"u_session_number\": {\"type\": \"str\"}, \"u_onboarding_case\": {\"FK\": \"u_onb_case\"}, \"u_session_name\": {\"type\": \"str\"}, \"u_session_type\": {\"type\": \"str\", \"enum\": [\"Company Overview\", \"IT Setup\", \"Compliance Training\", \"Role-Specific\", \"Benefits\"]}, \"u_scheduled_date\": {\"type\": \"str\"}, \"u_duration_hours\": {\"type\": \"decimal\"}, \"u_facilitator\": {\"type\": \"str\"}, \"u_session_state\": {\"type\": \"str\", \"enum\": [\"Scheduled\", \"Completed\", \"Cancelled\", \"Rescheduled\"]}, \"u_attendance_confirmed\": {\"type\": \"bool\"}, \"u_location_or_link\": {\"type\": \"str\"}, \"u_feedback_score\": {\"type\": \"int\"}, \"u_session_notes\": {\"type\": \"str\"}}}", "business_rules": [{"name": "case_in_progress_init_equip_request", "fires_on_table": "u_onb_case", "filter_condition": "u_stateCHANGESTO2", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Set priority to High on the current onboarding case\n var oldPriority = current.getValue('u_priority');\n current.setValue('u_priority', '1');\n _ewmLog('u_onb_case', 'u_priority', oldPriority, current.getValue('u_priority'), '');\n\n // 2. Set approval_status to Not Submitted\n var oldApproval = current.getValue('u_approval_status');\n current.setValue('u_approval_status', '1');\n _ewmLog('u_onb_case', 'u_approval_status', oldApproval, current.getValue('u_approval_status'), '');\n\n // 3. Set case_notes\n var oldNotes = current.getValue('u_case_notes');\n current.setValue('u_case_notes', 'Onboarding case moved to In Progress. Equipment request auto-generated.');\n _ewmLog('u_onb_case', 'u_case_notes', oldNotes, current.getValue('u_case_notes'), '');\n\n // 4. Set is_senior_hire to false as default initialization\n var oldSenior = current.getValue('u_is_senior_hire');\n current.setValue('u_is_senior_hire', 'false');\n _ewmLog('u_onb_case', 'u_is_senior_hire', oldSenior, current.getValue('u_is_senior_hire'), '');\n\n // 5. Insert a new equipment request for the new hire's laptop\n var gr = new GlideRecord('u_onb_equipment_request');\n gr.initialize();\n gr.setValue('u_onboarding_case', current.getUniqueValue());\n gr.setValue('u_equipment_type', '1');\n gr.setValue('u_quantity', 1);\n gr.setValue('u_request_state', '1');\n gr.setValue('u_delivery_location', 'Main Office');\n _ewmLog('u_onb_equipment_request', 'u_equipment_type', '', '1', '');\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "equip_req_defaults_and_access_req", "fires_on_table": "u_onb_equipment_request", "filter_condition": "u_request_state=1", "trigger_sequence": "before", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // --- 1. Set defaults on the equipment request being inserted ---\n\n // Set requested_date to today\n var today = new GlideDateTime().getDate().toString();\n var oldReqDate = current.getValue('u_requested_date');\n current.setValue('u_requested_date', today);\n _ewmLog('u_onb_equipment_request', 'u_requested_date', oldReqDate, current.getValue('u_requested_date'), '');\n\n // Default fulfillment_notes\n var oldNotes = current.getValue('u_fulfillment_notes');\n current.setValue('u_fulfillment_notes', 'Auto-created via onboarding case equipment provisioning');\n _ewmLog('u_onb_equipment_request', 'u_fulfillment_notes', oldNotes, current.getValue('u_fulfillment_notes'), '');\n\n // --- 2. Insert a corresponding access request for standard system access ---\n\n var grAccess = new GlideRecord('u_onb_access_request');\n grAccess.initialize();\n\n grAccess.setValue('u_onboarding_case', current.getValue('u_onboarding_case'));\n _ewmLog('u_onb_access_request', 'u_onboarding_case', '', current.getValue('u_onboarding_case'), '');\n\n grAccess.setValue('u_system_name', 'Corporate Network');\n _ewmLog('u_onb_access_request', 'u_system_name', '', 'Corporate Network', '');\n\n grAccess.setValue('u_access_level', '2');\n _ewmLog('u_onb_access_request', 'u_access_level', '', '2', '');\n\n grAccess.setValue('u_access_state', '1');\n _ewmLog('u_onb_access_request', 'u_access_state', '', '1', '');\n\n grAccess.setValue('u_requested_date', today);\n _ewmLog('u_onb_access_request', 'u_requested_date', '', today, '');\n\n grAccess.setValue('u_is_mandatory', 'true');\n _ewmLog('u_onb_access_request', 'u_is_mandatory', '', 'true', '');\n\n grAccess.setValue('u_justification', 'Auto-generated: standard network access for new hire equipment request');\n _ewmLog('u_onb_access_request', 'u_justification', '', 'Auto-generated: standard network access for new hire equipment request', '');\n\n try {\n var r = grAccess.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + grAccess.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "default_access_req_on_insert", "fires_on_table": "u_onb_access_request", "filter_condition": "u_access_level=2^u_is_mandatory=true", "trigger_sequence": "before", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // Set defaults on the incoming access request (5 fields on current)\n var old1 = current.getValue('u_access_state');\n current.setValue('u_access_state', '1');\n _ewmLog('u_onb_access_request', 'u_access_state', old1, current.getValue('u_access_state'), '');\n\n var old2 = current.getValue('u_justification');\n current.setValue('u_justification', 'Auto-generated mandatory standard access request');\n _ewmLog('u_onb_access_request', 'u_justification', old2, current.getValue('u_justification'), '');\n\n var old3 = current.getValue('u_approved_by');\n current.setValue('u_approved_by', 'IT Security Team');\n _ewmLog('u_onb_access_request', 'u_approved_by', old3, current.getValue('u_approved_by'), '');\n\n var old4 = current.getValue('u_provisioning_notes');\n current.setValue('u_provisioning_notes', 'Mandatory standard access - expedited provisioning required');\n _ewmLog('u_onb_access_request', 'u_provisioning_notes', old4, current.getValue('u_provisioning_notes'), '');\n\n var old5 = current.getValue('u_expiry_date');\n current.setValue('u_expiry_date', '2026-12-31');\n _ewmLog('u_onb_access_request', 'u_expiry_date', old5, current.getValue('u_expiry_date'), '');\n\n // Update any prior access requests for the same onboarding case to mark provisioning notes\n var caseRef = current.getValue('u_onboarding_case');\n if (caseRef) {\n var gr = new GlideRecord('u_onb_access_request');\n gr.addQuery('u_onboarding_case', caseRef);\n gr.addQuery('u_access_state', '1');\n gr.query();\n while (gr.next()) {\n var oldNote = gr.getValue('u_provisioning_notes');\n gr.setValue('u_provisioning_notes', 'Linked request pending - batch provisioning');\n _ewmLog('u_onb_access_request', 'u_provisioning_notes', oldNote, gr.getValue('u_provisioning_notes'), '');\n try {\n var r = gr.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + gr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}, {"name": "access_upd_sync_checklist_equipment", "fires_on_table": "u_onb_access_request", "filter_condition": "u_access_state=1", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Update checklists linked to the same onboarding case: mark in progress\n var caseRef = current.getValue('u_onboarding_case');\n var gr1 = new GlideRecord('u_onb_checklist');\n gr1.addQuery('u_onboarding_case', caseRef);\n gr1.query();\n while (gr1.next()) {\n var oldState = gr1.getValue('u_checklist_state');\n gr1.setValue('u_checklist_state', '2');\n _ewmLog('u_onb_checklist', 'u_checklist_state', oldState, gr1.getValue('u_checklist_state'), '');\n\n var oldNotes = gr1.getValue('u_checklist_notes');\n gr1.setValue('u_checklist_notes', 'Updated due to access request state change');\n _ewmLog('u_onb_checklist', 'u_checklist_notes', oldNotes, gr1.getValue('u_checklist_notes'), '');\n\n try {\n var r1 = gr1.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + gr1.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update equipment requests linked to the same onboarding case: set to In Fulfillment\n var gr2 = new GlideRecord('u_onb_equipment_request');\n gr2.addQuery('u_onboarding_case', caseRef);\n gr2.query();\n while (gr2.next()) {\n var oldReqState = gr2.getValue('u_request_state');\n gr2.setValue('u_request_state', '2');\n _ewmLog('u_onb_equipment_request', 'u_request_state', oldReqState, gr2.getValue('u_request_state'), '');\n\n var oldFulfNotes = gr2.getValue('u_fulfillment_notes');\n gr2.setValue('u_fulfillment_notes', 'Fulfillment initiated after access request processed');\n _ewmLog('u_onb_equipment_request', 'u_fulfillment_notes', oldFulfNotes, gr2.getValue('u_fulfillment_notes'), '');\n\n try {\n var r2 = gr2.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + gr2.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}, {"name": "checklist_progress_sync_task_hire", "fires_on_table": "u_onb_checklist", "filter_condition": "u_checklist_stateCHANGESTO2^u_checklist_typeISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update onboarding tasks linked to the same case to In Progress\n var caseRef = current.getValue('u_onboarding_case');\n if (caseRef) {\n var grTask = new GlideRecord('u_onb_task');\n grTask.addQuery('u_onboarding_case', caseRef);\n grTask.addQuery('u_task_state', '1');\n grTask.query();\n while (grTask.next()) {\n var oldState = grTask.getValue('u_task_state');\n grTask.setValue('u_task_state', '2');\n _ewmLog('u_onb_task', 'u_task_state', oldState, grTask.getValue('u_task_state'), '');\n var oldNotes = grTask.getValue('u_completion_notes');\n grTask.setValue('u_completion_notes', 'Checklist in progress - task activated');\n _ewmLog('u_onb_task', 'u_completion_notes', oldNotes, grTask.getValue('u_completion_notes'), '');\n try {\n var r1 = grTask.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grTask.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update the new hire's onboarding status to In Progress via the case reference\n var grCase = new GlideRecord('u_onb_case');\n if (grCase.get(caseRef)) {\n var hireRef = grCase.getValue('u_new_hire');\n if (hireRef) {\n var grHire = new GlideRecord('u_onb_new_hire');\n if (grHire.get(hireRef)) {\n var oldStatus = grHire.getValue('u_onboarding_status');\n grHire.setValue('u_onboarding_status', '2');\n _ewmLog('u_onb_new_hire', 'u_onboarding_status', oldStatus, grHire.getValue('u_onboarding_status'), '');\n var oldLoc = grHire.getValue('u_work_location');\n grHire.setValue('u_work_location', 'Main Campus');\n _ewmLog('u_onb_new_hire', 'u_work_location', oldLoc, grHire.getValue('u_work_location'), '');\n try {\n var r2 = grHire.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grHire.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n }\n }\n\n})(current, previous);"}, {"name": "task_in_progress_update_hire_info", "fires_on_table": "u_onb_task", "filter_condition": "u_task_stateCHANGESTO2^u_is_mandatory=true^u_task_category=2", "trigger_sequence": "after", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // When a mandatory IT task moves to In Progress, update the new hire record\n var caseGr = new GlideRecord('u_onb_case');\n caseGr.addQuery('sys_id', current.getValue('u_onboarding_case'));\n caseGr.query();\n if (caseGr.next()) {\n var newHireRef = caseGr.getValue('u_new_hire');\n if (newHireRef) {\n var nhGr = new GlideRecord('u_onb_new_hire');\n nhGr.addQuery('sys_id', newHireRef);\n nhGr.query();\n if (nhGr.next()) {\n var oldStatus = nhGr.getValue('u_onboarding_status');\n nhGr.setValue('u_onboarding_status', '2');\n _ewmLog('u_onb_new_hire', 'u_onboarding_status', oldStatus, nhGr.getValue('u_onboarding_status'), '');\n\n var oldBgCheck = nhGr.getValue('u_background_check_passed');\n nhGr.setValue('u_background_check_passed', 'true');\n _ewmLog('u_onb_new_hire', 'u_background_check_passed', oldBgCheck, nhGr.getValue('u_background_check_passed'), '');\n\n var oldLocation = nhGr.getValue('u_work_location');\n nhGr.setValue('u_work_location', 'HQ Building A');\n _ewmLog('u_onb_new_hire', 'u_work_location', oldLocation, nhGr.getValue('u_work_location'), '');\n\n var oldManager = nhGr.getValue('u_manager_name');\n nhGr.setValue('u_manager_name', caseGr.getValue('u_hiring_manager') || 'Default Manager');\n _ewmLog('u_onb_new_hire', 'u_manager_name', oldManager, nhGr.getValue('u_manager_name'), '');\n\n try {\n var r = nhGr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + nhGr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "031d0ee980a807103e487b245ac977ff", "u_br_name": "equip_req_defaults_and_access_req", "u_table_name": "u_onb_access_request", "u_field_name": "u_system_name", "u_old_value": "", "u_new_value": "Corporate Network", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "071d0ee980a807103e487b245ac977ff", "u_br_name": "equip_req_defaults_and_access_req", "u_table_name": "u_onb_access_request", "u_field_name": "u_access_state", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "0b1d0ee980a807103e487b245ac977ff", "u_br_name": "equip_req_defaults_and_access_req", "u_table_name": "u_onb_access_request", "u_field_name": "u_is_mandatory", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "0f1d0ee980a807103e487b245ac977fe", "u_br_name": "equip_req_defaults_and_access_req", "u_table_name": "u_onb_equipment_request", "u_field_name": "u_fulfillment_notes", "u_old_value": "", "u_new_value": "Auto-created via onboarding case equipment provisioning", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "431d0ee980a807103e487b245ac977fe", "u_br_name": "case_in_progress_init_equip_request", "u_table_name": "u_onb_case", "u_field_name": "u_is_senior_hire", "u_old_value": "1", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "431d4ee980a807103e487b245ac97700", "u_br_name": "default_access_req_on_insert", "u_table_name": "u_onb_access_request", "u_field_name": "u_access_state", "u_old_value": "1", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "471d4ee980a807103e487b245ac97700", "u_br_name": "default_access_req_on_insert", "u_table_name": "u_onb_access_request", "u_field_name": "u_approved_by", "u_old_value": "", "u_new_value": "IT Security Team", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "4b1d4ee980a807103e487b245ac97700", "u_br_name": "default_access_req_on_insert", "u_table_name": "u_onb_access_request", "u_field_name": "u_expiry_date", "u_old_value": "", "u_new_value": "2026-12-31", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "4f1d0ee980a807103e487b245ac977fd", "u_br_name": "case_in_progress_init_equip_request", "u_table_name": "u_onb_case", "u_field_name": "u_approval_status", "u_old_value": "2", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "831d0ee980a807103e487b245ac977ff", "u_br_name": "equip_req_defaults_and_access_req", "u_table_name": "u_onb_access_request", "u_field_name": "u_access_level", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "871d0ee980a807103e487b245ac977fd", "u_br_name": "case_in_progress_init_equip_request", "u_table_name": "u_onb_case", "u_field_name": "u_priority", "u_old_value": "3", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "871d0ee980a807103e487b245ac977ff", "u_br_name": "equip_req_defaults_and_access_req", "u_table_name": "u_onb_access_request", "u_field_name": "u_requested_date", "u_old_value": "", "u_new_value": "2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "8b1d0ee980a807103e487b245ac977fe", "u_br_name": "equip_req_defaults_and_access_req", "u_table_name": "u_onb_equipment_request", "u_field_name": "u_requested_date", "u_old_value": "", "u_new_value": "2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "8b1d0ee980a807103e487b245ac977ff", "u_br_name": "equip_req_defaults_and_access_req", "u_table_name": "u_onb_access_request", "u_field_name": "u_justification", "u_old_value": "", "u_new_value": "Auto-generated: standard network access for new hire equipment request", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "8f1d0ee980a807103e487b245ac977fe", "u_br_name": "equip_req_defaults_and_access_req", "u_table_name": "u_onb_access_request", "u_field_name": "u_onboarding_case", "u_old_value": "", "u_new_value": "ba1d0ee980a807103e487b245ac977f7", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "c31d0ee980a807103e487b245ac977fe", "u_br_name": "case_in_progress_init_equip_request", "u_table_name": "u_onb_equipment_request", "u_field_name": "u_equipment_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "c31d4ee980a807103e487b245ac97700", "u_br_name": "default_access_req_on_insert", "u_table_name": "u_onb_access_request", "u_field_name": "u_justification", "u_old_value": "Auto-generated: standard network access for new hire equipment request", "u_new_value": "Auto-generated mandatory standard access request", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "c71d4ee980a807103e487b245ac97700", "u_br_name": "default_access_req_on_insert", "u_table_name": "u_onb_access_request", "u_field_name": "u_provisioning_notes", "u_old_value": "", "u_new_value": "Mandatory standard access - expedited provisioning required", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}, {"sys_id": "cf1d0ee980a807103e487b245ac977fd", "u_br_name": "case_in_progress_init_equip_request", "u_table_name": "u_onb_case", "u_field_name": "u_case_notes", "u_old_value": "Initial case created for new hire onboarding.", "u_new_value": "Onboarding case moved to In Progress. Equipment request auto-generated.", "u_error": "", "sys_created_on": "2026-04-29 11:51:05"}], "audits": [{"tablename": "u_onb_case", "fieldname": "u_is_senior_hire", "oldvalue": "1", "newvalue": "0", "documentkey": "ba1d0ee980a807103e487b245ac977f7"}, {"tablename": "u_onb_access_request", "fieldname": "u_expiry_date", "oldvalue": "", "newvalue": "2026-12-31", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_access_request", "fieldname": "u_approved_by", "oldvalue": "", "newvalue": "IT Security Team", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_case", "fieldname": "u_case_notes", "oldvalue": "Initial case created for new hire onboarding.", "newvalue": "Onboarding case moved to In Progress. Equipment request auto-generated.", "documentkey": "ba1d0ee980a807103e487b245ac977f7"}, {"tablename": "u_onb_equipment_request", "fieldname": "u_requested_date", "oldvalue": "", "newvalue": "2026-04-29", "documentkey": "471d0ee980a807103e487b245ac977fe"}, {"tablename": "u_onb_case", "fieldname": "u_priority", "oldvalue": "3", "newvalue": "1", "documentkey": "ba1d0ee980a807103e487b245ac977f7"}, {"tablename": "u_onb_access_request", "fieldname": "u_requested_date", "oldvalue": "", "newvalue": "2026-04-29", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_case", "fieldname": "u_state", "oldvalue": "1", "newvalue": "2", "documentkey": "ba1d0ee980a807103e487b245ac977f7"}, {"tablename": "u_onb_access_request", "fieldname": "u_justification", "oldvalue": "", "newvalue": "Auto-generated mandatory standard access request", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_equipment_request", "fieldname": "u_delivery_location", "oldvalue": "", "newvalue": "Main Office", "documentkey": "471d0ee980a807103e487b245ac977fe"}, {"tablename": "u_onb_access_request", "fieldname": "u_onboarding_case", "oldvalue": "", "newvalue": "ba1d0ee980a807103e487b245ac977f7", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_access_request", "fieldname": "u_provisioning_notes", "oldvalue": "", "newvalue": "Mandatory standard access - expedited provisioning required", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_equipment_request", "fieldname": "u_onboarding_case", "oldvalue": "", "newvalue": "ba1d0ee980a807103e487b245ac977f7", "documentkey": "471d0ee980a807103e487b245ac977fe"}, {"tablename": "u_onb_case", "fieldname": "u_approval_status", "oldvalue": "2", "newvalue": "1", "documentkey": "ba1d0ee980a807103e487b245ac977f7"}, {"tablename": "u_onb_access_request", "fieldname": "u_system_name", "oldvalue": "", "newvalue": "Corporate Network", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_equipment_request", "fieldname": "u_fulfillment_notes", "oldvalue": "", "newvalue": "Auto-created via onboarding case equipment provisioning", "documentkey": "471d0ee980a807103e487b245ac977fe"}, {"tablename": "u_onb_access_request", "fieldname": "u_is_mandatory", "oldvalue": "", "newvalue": "1", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}], "raw_audits": [{"tablename": "u_onb_access_request", "fieldname": "u_access_level", "oldvalue": "", "newvalue": "2", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_equipment_request", "fieldname": "u_quantity", "oldvalue": "", "newvalue": "1", "documentkey": "471d0ee980a807103e487b245ac977fe"}, {"tablename": "u_onb_case", "fieldname": "u_is_senior_hire", "oldvalue": "1", "newvalue": "0", "documentkey": "ba1d0ee980a807103e487b245ac977f7"}, {"tablename": "u_onb_access_request", "fieldname": "u_expiry_date", "oldvalue": "", "newvalue": "2026-12-31", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_equipment_request", "fieldname": "u_request_state", "oldvalue": "", "newvalue": "1", "documentkey": "471d0ee980a807103e487b245ac977fe"}, {"tablename": "u_onb_access_request", "fieldname": "u_approved_by", "oldvalue": "", "newvalue": "IT Security Team", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_case", "fieldname": "u_case_notes", "oldvalue": "Initial case created for new hire onboarding.", "newvalue": "Onboarding case moved to In Progress. Equipment request auto-generated.", "documentkey": "ba1d0ee980a807103e487b245ac977f7"}, {"tablename": "u_onb_equipment_request", "fieldname": "u_requested_date", "oldvalue": "", "newvalue": "2026-04-29", "documentkey": "471d0ee980a807103e487b245ac977fe"}, {"tablename": "u_onb_case", "fieldname": "u_priority", "oldvalue": "3", "newvalue": "1", "documentkey": "ba1d0ee980a807103e487b245ac977f7"}, {"tablename": "u_onb_access_request", "fieldname": "u_access_state", "oldvalue": "", "newvalue": "1", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_access_request", "fieldname": "u_requested_date", "oldvalue": "", "newvalue": "2026-04-29", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_equipment_request", "fieldname": "u_equipment_type", "oldvalue": "", "newvalue": "1", "documentkey": "471d0ee980a807103e487b245ac977fe"}, {"tablename": "u_onb_case", "fieldname": "u_state", "oldvalue": "1", "newvalue": "2", "documentkey": "ba1d0ee980a807103e487b245ac977f7"}, {"tablename": "u_onb_access_request", "fieldname": "u_justification", "oldvalue": "", "newvalue": "Auto-generated mandatory standard access request", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_equipment_request", "fieldname": "u_delivery_location", "oldvalue": "", "newvalue": "Main Office", "documentkey": "471d0ee980a807103e487b245ac977fe"}, {"tablename": "u_onb_access_request", "fieldname": "u_onboarding_case", "oldvalue": "", "newvalue": "ba1d0ee980a807103e487b245ac977f7", "documentkey": "0f1d0ee980a807103e487b245ac977ff"}, {"tablename": "u_onb_access_request", "fieldname": "u_provisioning_notes", "oldvalue": "", "newvalue": "Mandatory standard access - 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Corrective action completed and consumption normalized following HVAC reconfiguration on 2024-09-27.\", \"u_quality_flag\": \"1\", \"sys_mod_count\": \"0\", \"u_reading_datetime\": \"2024-09-20 09:30:00\", \"u_reading_period_end\": \"2024-09-19\", \"u_reading_source\": \"4\", \"sys_updated_on\": \"2026-05-01 07:21:18\", \"u_submitted_by\": \"Priya Nair\", \"sys_tags\": \"\", \"u_reading_value\": \"87620.25\", \"sys_id\": \"ae826f0ee96403103e4839baa5071149\", \"u_budget_threshold_pct\": \"124.6\", \"sys_updated_by\": \"admin\", \"u_reading_period_start\": \"2024-09-01\", \"sys_created_on\": \"2026-05-01 07:21:18\", \"u_exceeds_threshold\": \"true\", \"u_meter\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_meter/e8822f0ee96403103e4839baa507114e\", \"value\": \"e8822f0ee96403103e4839baa507114e\"}, \"u_reading_number\": \"RDG-2024-09-NE-042\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Automated reading exceeded threshold\", \"u_quality_flag\": \"1\", \"sys_mod_count\": \"0\", \"u_reading_datetime\": \"2025-01-10 08:00:00\", \"u_reading_period_end\": \"2025-01-10\", \"u_reading_source\": \"2\", \"sys_updated_on\": \"2026-05-01 14:51:52\", \"u_submitted_by\": \"sensor_auto\", \"sys_tags\": \"\", \"u_reading_value\": \"128500.75\", \"sys_id\": \"e6a90ddee92843103e4839baa50711fc\", \"u_budget_threshold_pct\": \"115.5\", \"sys_updated_by\": \"admin\", \"u_reading_period_start\": \"2025-01-01\", \"sys_created_on\": \"2026-05-01 14:51:52\", \"u_exceeds_threshold\": \"true\", \"u_meter\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_meter/aea90ddee92843103e4839baa50711f9\", \"value\": \"aea90ddee92843103e4839baa50711f9\"}, \"u_reading_number\": \"RDG-CASC-001\", \"sys_created_by\": \"admin\"}], \"u_enrg_budget\": [{\"u_alert_threshold_pct\": \"120\", \"u_approved_on\": \"2023-12-15 10:00:00\", \"sys_mod_count\": \"0\", \"u_approval_status\": \"3\", \"sys_updated_on\": \"2026-05-01 07:21:11\", \"sys_tags\": \"\", \"u_approved_by\": \"Diane Calloway\", \"u_effective_start\": \"2024-01-01\", \"sys_id\": \"30822f0ee96403103e4839baa5071151\", \"sys_updated_by\": \"admin\", \"u_effective_end\": \"2024-12-31\", \"u_budget_notes\": \"Annual electricity budget for Tier III data center operations. Allocation based on projected workload growth of 8% over 2023 actuals. Cooling and UPS systems account for approximately 65% of total budgeted consumption. Enhanced monitoring protocols active per regional energy policy.\", \"sys_created_on\": \"2026-05-01 07:21:11\", \"u_budget_year\": \"2024\", \"u_budget_number\": \"BDG-2024-PNW-001\", \"u_allocated_kwh\": \"5800000\", \"u_facility\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_facility/5c82eb0ee96403103e4839baa50711ca\", \"value\": \"5c82eb0ee96403103e4839baa50711ca\"}, \"u_budget_period\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_alert_threshold_pct\": \"120\", \"u_approved_on\": \"2023-12-18 09:00:00\", \"sys_mod_count\": \"0\", \"u_approval_status\": \"3\", \"sys_updated_on\": \"2026-05-01 07:21:13\", \"sys_tags\": \"\", \"u_approved_by\": \"Thomas Eriksen\", \"u_effective_start\": \"2024-01-01\", \"sys_id\": \"81822f0ee96403103e4839baa5071156\", \"sys_updated_by\": \"admin\", \"u_effective_end\": \"2024-12-31\", \"u_budget_notes\": \"Annual electricity budget for multi-tenant office tower including shared HVAC and common area lighting. Budget set 5% below 2023 actuals in support of corporate sustainability reduction targets. Following September 2024 HVAC corrective action, consumption is tracking within threshold. Monthly certification required by sustainability team.\", \"sys_created_on\": \"2026-05-01 07:21:13\", \"u_budget_year\": \"2024\", \"u_budget_number\": \"BDG-2024-NE-042\", \"u_allocated_kwh\": \"1950000\", \"u_facility\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_facility/5c82eb0ee96403103e4839baa50711ca\", \"value\": \"5c82eb0ee96403103e4839baa50711ca\"}, \"u_budget_period\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_alert_threshold_pct\": \"120\", \"u_approved_on\": \"2023-12-20 14:30:00\", \"sys_mod_count\": \"0\", \"u_approval_status\": \"3\", \"sys_updated_on\": \"2026-05-01 07:21:12\", \"sys_tags\": \"\", \"u_approved_by\": \"Diane Calloway\", \"u_effective_start\": \"2024-01-01\", \"sys_id\": \"8d822f0ee96403103e4839baa5071153\", \"sys_updated_by\": \"admin\", \"u_effective_end\": \"2024-12-31\", \"u_budget_notes\": \"Annual electricity budget for two-shift manufacturing operations. Allocation reflects aging infrastructure baseline. Efficiency upgrade project planned for Q1 2025 expected to reduce consumption by 12%. Budget review to be conducted following completion of efficiency upgrades.\", \"sys_created_on\": \"2026-05-01 07:21:12\", \"u_budget_year\": \"2024\", \"u_budget_number\": \"BDG-2024-MWS-007\", \"u_allocated_kwh\": \"4200000\", \"u_facility\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_facility/5c82eb0ee96403103e4839baa50711ca\", \"value\": \"5c82eb0ee96403103e4839baa50711ca\"}, \"u_budget_period\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_alert_threshold_pct\": \"110\", \"u_approved_on\": \"2024-12-15 10:00:00\", \"sys_mod_count\": \"0\", \"u_approval_status\": \"3\", \"sys_updated_on\": \"2026-05-01 14:51:54\", \"sys_tags\": \"\", \"u_approved_by\": \"cfo.energy\", \"u_effective_start\": \"2025-01-01\", \"sys_id\": \"c3a94ddee92843103e4839baa50711b2\", \"sys_updated_by\": \"admin\", \"u_effective_end\": \"2025-01-31\", \"u_budget_notes\": \"Approved monthly budget for January 2025\", \"sys_created_on\": \"2026-05-01 14:51:54\", \"u_budget_year\": \"2025\", \"u_budget_number\": \"BDG-CASC-2025-001\", \"u_allocated_kwh\": \"100000\", \"u_facility\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_facility/96a90ddee92843103e4839baa50711f7\", \"value\": \"96a90ddee92843103e4839baa50711f7\"}, \"u_budget_period\": \"3\", \"sys_created_by\": \"admin\"}], \"u_enrg_alert_investigation\": [{\"u_usage_alert\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_usage_alert/83826f0ee96403103e4839baa50711dd\", \"value\": \"83826f0ee96403103e4839baa50711dd\"}, \"u_investigation_status\": \"2\", \"u_investigation_cost\": \"0\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:21:22\", \"u_estimated_excess_kwh\": \"89420.5\", \"u_findings_summary\": \"Initial review indicates an unexpected spike in cooling load coinciding with a heatwave event and simultaneous increase in compute workload. Detailed analysis of CRAC unit logs and server utilization data underway to confirm contributing factors.\", \"u_investigator\": \"Marcus Webb\", \"sys_tags\": \"\", \"u_completed_on\": \"\", \"u_started_on\": \"2024-10-15 09:45:00\", \"sys_id\": \"57826f0ee96403103e4839baa50711df\", \"sys_updated_by\": \"admin\", \"u_investigation_number\": \"INV-2024-10-PNW-001\", \"u_root_cause\": \"\", \"sys_created_on\": \"2026-05-01 07:21:22\", \"u_requires_corrective_action\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_usage_alert\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_usage_alert/83826f0ee96403103e4839baa50711dd\", \"value\": \"83826f0ee96403103e4839baa50711dd\"}, \"u_investigation_status\": \"3\", \"u_investigation_cost\": \"1250\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:21:22\", \"u_estimated_excess_kwh\": \"52800\", \"u_findings_summary\": \"On-site inspection conducted on 2024-10-09 confirmed compressed air leakage across three distribution points in the production floor. HVAC occupancy sensors in zones B and C found to be malfunctioning, causing units to run an estimated 4 additional hours per day beyond shift schedule. Combined excess consumption estimated at 52,800 kWh over the investigation period. Corrective action plan drafted and pending regional director approval.\", \"u_investigator\": \"Sandra Okonkwo\", \"sys_tags\": \"\", \"u_completed_on\": \"\", \"u_started_on\": \"2024-10-08 16:00:00\", \"sys_id\": \"e3826f0ee96403103e4839baa50711e2\", \"sys_updated_by\": \"admin\", \"u_investigation_number\": \"INV-2024-10-MWS-007\", \"u_root_cause\": \"Aging compressed air system operating at reduced efficiency due to worn compressor seals and leaking distribution lines. Secondary contributor identified as legacy HVAC units running beyond scheduled shift hours due to faulty occupancy sensor inputs.\", \"sys_created_on\": \"2026-05-01 07:21:22\", \"u_requires_corrective_action\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_usage_alert\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_usage_alert/83826f0ee96403103e4839baa50711dd\", \"value\": \"83826f0ee96403103e4839baa50711dd\"}, \"u_investigation_status\": \"4\", \"u_investigation_cost\": \"480\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:21:23\", \"u_estimated_excess_kwh\": \"18240\", \"u_findings_summary\": \"Investigation confirmed that a firmware update applied to the Siemens building management system on 2024-09-01 inadvertently reset HVAC scheduling parameters to a default 24-hour runtime profile. This resulted in all 14 HVAC units operating from 22:00 to 06:00 daily despite zero building occupancy during those hours. Excess consumption over the 19-day period estimated at 18,240 kWh. BMS vendor notified and firmware patch applied on 2024-09-27. HVAC schedules reconfigured to align with verified occupancy hours. Post-corrective meter readings confirm consumption has returned within budget threshold.\", \"u_investigator\": \"Priya Nair\", \"sys_tags\": \"\", \"u_completed_on\": \"2024-09-27 17:30:00\", \"u_started_on\": \"2024-09-20 10:30:00\", \"sys_id\": \"e7826f0ee96403103e4839baa50711e4\", \"sys_updated_by\": \"admin\", \"u_investigation_number\": \"INV-2024-09-NE-042\", \"u_root_cause\": \"HVAC scheduling system misconfiguration caused all HVAC units across tenant floors to operate continuously overnight, running approximately 6 hours beyond the building occupancy schedule. The misconfiguration was introduced during a firmware update to the building management system on 2024-09-01.\", \"sys_created_on\": \"2026-05-01 07:21:23\", \"u_requires_corrective_action\": \"true\", \"sys_created_by\": \"admin\"}], \"u_enrg_corrective_action\": [{\"u_assigned_to\": \"Sandra Okonkwo\", \"u_actual_savings_kwh\": \"\", \"u_estimated_savings_kwh\": \"52800\", \"u_due_date\": \"2024-10-31\", \"u_action_description\": \"Repair all identified compressed air leakage points across three distribution lines on the production floor, including replacement of worn compressor seals on units CA-02 and CA-05. Replace malfunctioning occupancy sensors in HVAC zones B and C with calibrated smart sensors integrated with the building management system. Validate HVAC scheduling post-replacement to confirm units are shutting down within 15 minutes of shift end. Conduct follow-up compressed air pressure test to confirm leak elimination.\", \"u_verification_date\": \"\", \"sys_mod_count\": \"0\", \"u_action_status\": \"1\", \"u_completion_date\": \"\", \"u_investigation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_alert_investigation/e7826f0ee96403103e4839baa50711e4\", \"value\": \"e7826f0ee96403103e4839baa50711e4\"}, \"u_verified_by\": \"\", \"sys_updated_on\": \"2026-05-01 07:21:27\", \"sys_tags\": \"\", \"u_action_number\": \"CA-2024-10-MWS-007\", \"u_action_type\": \"1\", \"sys_id\": \"2492af0ee96403103e4839baa50711dd\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:21:27\", \"sys_created_by\": \"admin\"}, {\"u_assigned_to\": \"Marcus Webb\", \"u_actual_savings_kwh\": \"\", \"u_estimated_savings_kwh\": \"45000\", \"u_due_date\": \"2024-10-25\", \"u_action_description\": \"Conduct emergency inspection and reconfiguration of all CRAC (Computer Room Air Conditioning) units in the main data hall. Review and optimize cooling setpoints to align with current compute workload profiles. Implement dynamic cooling controls to reduce overcooling during off-peak compute hours. Coordinate with IT operations to stagger high-intensity workloads and reduce simultaneous peak demand on cooling infrastructure.\", \"u_verification_date\": \"\", \"sys_mod_count\": \"0\", \"u_action_status\": \"2\", \"u_completion_date\": \"\", \"u_investigation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_alert_investigation/e7826f0ee96403103e4839baa50711e4\", \"value\": \"e7826f0ee96403103e4839baa50711e4\"}, \"u_verified_by\": \"\", \"sys_updated_on\": \"2026-05-01 07:21:26\", \"sys_tags\": \"\", \"u_action_number\": \"CA-2024-10-PNW-001\", \"u_action_type\": \"1\", \"sys_id\": \"5092af0ee96403103e4839baa507115e\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:21:26\", \"sys_created_by\": \"admin\"}, {\"u_assigned_to\": \"Priya Nair\", \"u_actual_savings_kwh\": \"17980\", \"u_estimated_savings_kwh\": \"18240\", \"u_due_date\": \"2024-09-27\", \"u_action_description\": \"Applied firmware patch provided by Siemens BMS vendor to correct the scheduling parameter reset introduced by the 2024-09-01 firmware update. Reconfigured HVAC schedules for all 14 units across tenant floors to align with verified building occupancy hours (06:00–22:00 on weekdays, 08:00–18:00 on weekends). Enabled automated occupancy-based override to prevent future scheduling drift. Conducted post-implementation meter reading review over a 7-day period to confirm consumption returned within budget threshold. Documented configuration baseline for future firmware update procedures.\", \"u_verification_date\": \"2024-10-04\", \"sys_mod_count\": \"0\", \"u_action_status\": \"3\", \"u_completion_date\": \"2024-09-27\", \"u_investigation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_alert_investigation/e7826f0ee96403103e4839baa50711e4\", \"value\": \"e7826f0ee96403103e4839baa50711e4\"}, \"u_verified_by\": \"Thomas Eriksen\", \"sys_updated_on\": \"2026-05-01 07:21:27\", \"sys_tags\": \"\", \"u_action_number\": \"CA-2024-09-NE-042\", \"u_action_type\": \"4\", \"sys_id\": \"f492af0ee96403103e4839baa50711df\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:21:27\", \"sys_created_by\": \"admin\"}], \"u_enrg_consumption_report\": [{\"u_report_period_end\": \"2024-10-31\", \"u_total_kwh_consumed\": \"498320.5\", \"u_certified_on\": \"\", \"sys_mod_count\": \"0\", \"u_variance_pct\": \"3.1\", \"sys_updated_on\": \"2026-05-01 07:21:14\", \"sys_tags\": \"\", \"u_alert_count\": \"1\", \"sys_id\": \"95822f0ee96403103e4839baa50711c8\", \"sys_updated_by\": \"admin\", \"u_summary_notes\": \"October 2024 consumption report for Pacific Northwest Data Center. Total consumption of 498,320.50 kWh represents a 3.1% variance above the monthly budget allocation of 483,333.33 kWh (1/12 of annual 5,800,000 kWh budget). One critical threshold exceeded alert (UALRT0001001) was triggered on 2024-10-15 when a two-week reading recorded 147.3% of budget threshold. Investigation INV-2024-10-PNW-001 is in progress targeting CRAC unit reconfiguration. Corrective action CA-2024-10-PNW-001 is underway with estimated savings of 45,000 kWh per month. Report is under review pending investigation closure before certification can be completed.\", \"sys_created_on\": \"2026-05-01 07:21:14\", \"u_facility\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_facility/5c82eb0ee96403103e4839baa50711ca\", \"value\": \"5c82eb0ee96403103e4839baa50711ca\"}, \"u_report_status\": \"2\", \"u_certified_by\": \"\", \"sys_created_by\": \"admin\", \"u_budget_kwh\": \"483333.33\", \"u_report_number\": \"RPT-2024-10-PNW-001\", \"u_report_period_start\": \"2024-10-01\"}, {\"u_report_period_end\": \"2024-10-31\", \"u_total_kwh_consumed\": \"462150.75\", \"u_certified_on\": \"\", \"sys_mod_count\": \"0\", \"u_variance_pct\": \"32.04\", \"sys_updated_on\": \"2026-05-01 07:21:14\", \"sys_tags\": \"\", \"u_alert_count\": \"1\", \"sys_id\": \"e1822f0ee96403103e4839baa50711cb\", \"sys_updated_by\": \"admin\", \"u_summary_notes\": \"October 2024 consumption report for Midwest Manufacturing Plant Building 7. Total consumption of 462,150.75 kWh represents a 32.04% variance above the monthly budget allocation of 350,000.00 kWh (1/12 of annual 4,200,000 kWh budget). One sustained overuse alert (UALRT0001002) was triggered on 2024-10-08 at 131.8% of budget threshold and has been escalated to Regional Energy Director Diane Calloway after exceeding the 72-hour unresolved threshold. Investigation INV-2024-10-MWS-007 is pending regional director review with root cause identified as compressed air leakage and faulty HVAC occupancy sensors. Corrective action CA-2024-10-MWS-007 is planned with due date 2024-10-31. Report remains in draft status and cannot progress to certification until the escalated alert is resolved and corrective action is verified.\", \"sys_created_on\": \"2026-05-01 07:21:14\", \"u_facility\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_facility/5c82eb0ee96403103e4839baa50711ca\", \"value\": \"5c82eb0ee96403103e4839baa50711ca\"}, \"u_report_status\": \"1\", \"u_certified_by\": \"\", \"sys_created_by\": \"admin\", \"u_budget_kwh\": \"350000\", \"u_report_number\": \"RPT-2024-10-MWS-007\", \"u_report_period_start\": \"2024-10-01\"}, {\"u_report_period_end\": \"2024-09-30\", \"u_total_kwh_consumed\": \"198450.25\", \"u_certified_on\": \"2024-10-07 11:30:00\", \"sys_mod_count\": \"0\", \"u_variance_pct\": \"22.12\", \"sys_updated_on\": \"2026-05-01 07:21:15\", \"sys_tags\": \"\", \"u_alert_count\": \"1\", \"sys_id\": \"e5822f0ee96403103e4839baa50711cd\", \"sys_updated_by\": \"admin\", \"u_summary_notes\": \"September 2024 consumption report for Northeast Regional Office Tower A. Total consumption of 198,450.25 kWh represents a 22.12% variance above the monthly budget allocation of 162,500.00 kWh (1/12 of annual 1,950,000 kWh budget). One budget breach alert (UALRT0001003) was triggered on 2024-09-20 at 124.6% of budget threshold. Root cause identified as HVAC scheduling misconfiguration introduced by a Siemens BMS firmware update on 2024-09-01 that reset all 14 HVAC units to a 24-hour runtime profile. Corrective action CA-2024-09-NE-042 was completed on 2024-09-27 with actual savings of 17,980 kWh verified by Thomas Eriksen on 2024-10-04. Post-corrective meter readings confirmed consumption returned within budget threshold. Alert UALRT0001003 resolved and closed. Report certified by Regional Energy Director Thomas Eriksen on 2024-10-07 following successful corrective action verification.\", \"sys_created_on\": \"2026-05-01 07:21:15\", \"u_facility\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_facility/5c82eb0ee96403103e4839baa50711ca\", \"value\": \"5c82eb0ee96403103e4839baa50711ca\"}, \"u_report_status\": \"3\", \"u_certified_by\": \"Thomas Eriksen\", \"sys_created_by\": \"admin\", \"u_budget_kwh\": \"162500\", \"u_report_number\": \"RPT-2024-09-NE-042\", \"u_report_period_start\": \"2024-09-01\"}, {\"u_report_period_end\": \"2025-01-31\", \"u_total_kwh_consumed\": \"128500.75\", \"u_certified_on\": \"\", \"sys_mod_count\": \"0\", \"u_variance_pct\": \"28.5\", \"sys_updated_on\": \"2026-05-01 14:51:53\", \"sys_tags\": \"\", \"u_alert_count\": \"0\", \"sys_id\": \"fea90ddee92843103e4839baa50711fe\", \"sys_updated_by\": \"admin\", \"u_summary_notes\": \"January draft report pending review\", \"sys_created_on\": \"2026-05-01 14:51:53\", \"u_facility\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_facility/96a90ddee92843103e4839baa50711f7\", \"value\": \"96a90ddee92843103e4839baa50711f7\"}, \"u_report_status\": \"1\", \"u_certified_by\": \"\", \"sys_created_by\": \"admin\", \"u_budget_kwh\": \"100000\", \"u_report_number\": \"RPT-CASC-2025-001\", \"u_report_period_start\": \"2025-01-01\"}], \"u_enrg_efficiency_goal\": [{\"u_owner\": \"Priya Nair\", \"u_goal_description\": \"Reduce annual electricity consumption at Northeast Regional Office Tower A by 5% from the 2023 baseline of 2,050,000 kWh through HVAC scheduling optimization, occupancy-based controls, and lighting efficiency improvements. Goal was accelerated to achieved status following successful HVAC reconfiguration in September 2024 that eliminated 6 hours of unnecessary overnight runtime across all 14 HVAC units, yielding verified savings of 17,980 kWh in the corrective action period alone.\", \"u_goal_status\": \"2\", \"sys_mod_count\": \"0\", \"u_actual_kwh\": \"1934200\", \"sys_updated_on\": \"2026-05-01 07:21:17\", \"u_goal_number\": \"EG-2024-NE-042\", \"sys_tags\": \"\", \"u_target_kwh\": \"1947500\", \"u_baseline_kwh\": \"2050000\", \"sys_id\": \"0e826f0ee96403103e4839baa5071144\", \"u_goal_start_date\": \"2024-01-01\", \"u_target_reduction_pct\": \"5\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:21:17\", \"u_facility\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_facility/5c82eb0ee96403103e4839baa50711ca\", \"value\": \"5c82eb0ee96403103e4839baa50711ca\"}, \"u_goal_end_date\": \"2024-12-31\", \"sys_created_by\": \"admin\"}, {\"u_owner\": \"Marcus Webb\", \"u_goal_description\": \"Reduce annual electricity consumption at the Pacific Northwest Data Center by 10% from the 2023 baseline of 5,440,000 kWh through implementation of dynamic cooling controls, workload scheduling optimization, and CRAC unit efficiency upgrades. Goal supports corporate sustainability commitment to reduce data center PUE to 1.4 by end of 2025.\", \"u_goal_status\": \"1\", \"sys_mod_count\": \"0\", \"u_actual_kwh\": \"4983200\", \"sys_updated_on\": \"2026-05-01 07:21:16\", \"u_goal_number\": \"EG-2024-PNW-001\", \"sys_tags\": \"\", \"u_target_kwh\": \"4896000\", \"u_baseline_kwh\": \"5440000\", \"sys_id\": \"3d822f0ee96403103e4839baa50711cf\", \"u_goal_start_date\": \"2024-01-01\", \"u_target_reduction_pct\": \"10\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:21:16\", \"u_facility\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_facility/5c82eb0ee96403103e4839baa50711ca\", \"value\": \"5c82eb0ee96403103e4839baa50711ca\"}, \"u_goal_end_date\": \"2024-12-31\", \"sys_created_by\": \"admin\"}, {\"u_owner\": \"Sandra Okonkwo\", \"u_goal_description\": \"Achieve a 12% reduction in annual electricity consumption at Midwest Manufacturing Plant Building 7 from the 2023 baseline of 4,560,000 kWh by repairing compressed air distribution leaks, replacing faulty HVAC occupancy sensors, and upgrading legacy HVAC units as part of the Q1 2025 efficiency upgrade project. Reduction target reflects projected savings from corrective actions identified in investigation INV-2024-10-MWS-007.\", \"u_goal_status\": \"1\", \"sys_mod_count\": \"0\", \"u_actual_kwh\": \"4621507\", \"sys_updated_on\": \"2026-05-01 07:21:16\", \"u_goal_number\": \"EG-2024-MWS-007\", \"sys_tags\": \"\", \"u_target_kwh\": \"4012800\", \"u_baseline_kwh\": \"4560000\", \"sys_id\": \"4a822f0ee96403103e4839baa50711d2\", \"u_goal_start_date\": \"2024-01-01\", \"u_target_reduction_pct\": \"12\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:21:16\", \"u_facility\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_facility/5c82eb0ee96403103e4839baa50711ca\", \"value\": \"5c82eb0ee96403103e4839baa50711ca\"}, \"u_goal_end_date\": \"2025-12-31\", \"sys_created_by\": \"admin\"}, {\"u_owner\": \"facility_ops_team\", \"u_goal_description\": \"Reduce Q1 2025 electricity consumption by 10%\", \"u_goal_status\": \"1\", \"sys_mod_count\": \"0\", \"u_actual_kwh\": \"0\", \"sys_updated_on\": \"2026-05-01 14:51:53\", \"u_goal_number\": \"GOAL-CASC-2025-001\", \"sys_tags\": \"\", \"u_target_kwh\": \"108000\", \"u_baseline_kwh\": \"120000\", \"sys_id\": \"baa94ddee92843103e4839baa50711af\", \"u_goal_start_date\": \"2025-01-01\", \"u_target_reduction_pct\": \"10\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:51:53\", \"u_facility\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_facility/96a90ddee92843103e4839baa50711f7\", \"value\": \"96a90ddee92843103e4839baa50711f7\"}, \"u_goal_end_date\": \"2025-03-31\", \"sys_created_by\": \"admin\"}], \"u_enrg_escalation_log\": [{\"u_usage_alert\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_usage_alert/83826f0ee96403103e4839baa50711dd\", \"value\": \"83826f0ee96403103e4839baa50711dd\"}, \"u_escalated_by\": \"System - Automated Escalation Rule\", \"u_resolved_after_escalation\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:21:24\", \"sys_tags\": \"\", \"u_escalation_reason\": \"Alert UALRT0001002 remained unresolved after Level 2 escalation to Facility Manager Sandra Okonkwo. Resolution deadline of 2024-10-13 14:10 was not met. Per regional energy policy, alert is now reassigned to Regional Energy Director Diane Calloway for direct oversight. Corrective action CA-2024-10-MWS-007 is in planned status with a due date of 2024-10-31 but has not yet commenced.\", \"sys_id\": \"0892af0ee96403103e4839baa5071159\", \"sys_updated_by\": \"admin\", \"u_escalation_number\": \"ESC-2024-10-MWS-002\", \"sys_created_on\": \"2026-05-01 07:21:24\", \"u_hours_unresolved\": \"120.33\", \"u_escalated_on\": \"2024-10-13 14:25:00\", \"u_escalation_level\": \"3\", \"u_escalated_to\": \"Diane Calloway\", \"sys_created_by\": \"admin\", \"u_escalation_notes\": \"Level 3 escalation to Regional Energy Director Diane Calloway. Alert has been open for over 5 days with no resolution. Investigation INV-2024-10-MWS-007 is in Pending Review status. Regional director has been briefed on root cause findings (compressed air leakage and faulty HVAC occupancy sensors). Director approval of corrective action plan CA-2024-10-MWS-007 is required to unblock remediation work. Escalation remains open pending corrective action completion and alert resolution.\", \"u_resolution_deadline\": \"2024-10-17 14:25:00\"}, {\"u_usage_alert\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_usage_alert/83826f0ee96403103e4839baa50711dd\", \"value\": \"83826f0ee96403103e4839baa50711dd\"}, \"u_escalated_by\": \"Marcus Webb\", \"u_resolved_after_escalation\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:21:25\", \"sys_tags\": \"\", \"u_escalation_reason\": \"Critical alert UALRT0001001 has been open for 48 hours with investigation in progress but no corrective action yet initiated. Given the severity of the 147.3% threshold breach and the ongoing elevated consumption at the Pacific Northwest Data Center, manual escalation to Regional Energy Director Diane Calloway is being raised to ensure resource prioritization and expedited approval for CRAC unit emergency inspection and reconfiguration.\", \"sys_id\": \"0c92af0ee96403103e4839baa507115b\", \"sys_updated_by\": \"admin\", \"u_escalation_number\": \"ESC-2024-10-PNW-001\", \"sys_created_on\": \"2026-05-01 07:21:25\", \"u_hours_unresolved\": \"47.63\", \"u_escalated_on\": \"2024-10-17 08:00:00\", \"u_escalation_level\": \"1\", \"u_escalated_to\": \"Diane Calloway\", \"sys_created_by\": \"admin\", \"u_escalation_notes\": \"Manual escalation raised by Facility Manager Marcus Webb due to critical priority and business impact of sustained elevated consumption. Regional Energy Director Diane Calloway approved emergency CRAC inspection on 2024-10-17. Corrective action CA-2024-10-PNW-001 moved to In Progress status on 2024-10-18. Escalation resolved after director confirmed corrective action was underway and consumption trend began to normalize. Alert remains open pending full investigation closure but escalation is considered addressed.\", \"u_resolution_deadline\": \"2024-10-20 08:00:00\"}, {\"u_usage_alert\": {\"link\": \"https://instance.service-now.com/api/now/table/u_enrg_usage_alert/83826f0ee96403103e4839baa50711dd\", \"value\": \"83826f0ee96403103e4839baa50711dd\"}, \"u_escalated_by\": \"System - Automated Escalation Rule\", \"u_resolved_after_escalation\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:21:24\", \"sys_tags\": \"\", \"u_escalation_reason\": \"Usage alert UALRT0001002 has remained unresolved for 72 hours since initial triggering on 2024-10-08 14:05. Per energy management policy, unresolved escalated alerts must be reassigned to the facility manager for immediate action. Investigation INV-2024-10-MWS-007 is in pending review status with no corrective action yet approved.\", \"sys_id\": \"fb82af0ee96403103e4839baa5071156\", \"sys_updated_by\": \"admin\", \"u_escalation_number\": \"ESC-2024-10-MWS-001\", \"sys_created_on\": \"2026-05-01 07:21:24\", \"u_hours_unresolved\": \"72.08\", \"u_escalated_on\": \"2024-10-11 14:10:00\", \"u_escalation_level\": \"2\", \"u_escalated_to\": \"Sandra Okonkwo\", \"sys_created_by\": \"admin\", \"u_escalation_notes\": \"Automated escalation triggered at 72-hour mark. Alert state updated to Escalated. Facility Manager Sandra Okonkwo notified via email and ServiceNow notification. Investigation findings indicate compressed air leakage and HVAC sensor faults as root causes. Corrective action plan drafted but pending approval.\", \"u_resolution_deadline\": \"2024-10-13 14:10:00\"}]}", "schema": "{\"u_enrg_usage_alert\": {\"u_number\": {\"type\": \"str\"}, \"u_consumption_reading\": {\"FK\": \"u_enrg_consumption_reading\"}, \"u_facility\": {\"FK\": \"u_enrg_facility\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"New\", \"Acknowledged\", \"Under Investigation\", \"Escalated\", \"Resolved\"]}, \"u_alert_type\": {\"type\": \"str\", \"enum\": [\"Threshold Exceeded\", \"Anomalous Spike\", \"Sustained Overuse\", \"Budget Breach\"]}, \"u_triggered_on\": {\"type\": \"str\"}, \"u_threshold_exceeded_pct\": {\"type\": \"decimal\"}, \"u_assigned_to\": {\"type\": \"str\"}, \"u_acknowledged_on\": {\"type\": \"str\"}, \"u_resolved_on\": {\"type\": \"str\"}, \"u_corrective_action_note\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_escalation_deadline\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_close_notes\": {\"type\": \"str\"}}, \"u_enrg_facility\": {\"u_name\": {\"type\": \"str\"}, \"u_facility_code\": {\"type\": \"str\"}, \"u_facility_type\": {\"type\": \"str\", \"enum\": [\"Office\", \"Warehouse\", \"Data Center\", \"Manufacturing\", \"Retail\"]}, \"u_region\": {\"type\": \"str\"}, \"u_address\": {\"type\": \"str\"}, \"u_floor_area_sqft\": {\"type\": \"decimal\"}, \"u_facility_manager\": {\"type\": \"str\"}, \"u_regional_energy_director\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_commissioning_date\": {\"type\": \"str\"}, \"u_energy_class\": {\"type\": \"str\", \"enum\": [\"Class A\", \"Class B\", \"Class C\"]}, \"u_notes\": {\"type\": \"str\"}}, \"u_enrg_meter\": {\"u_meter_id\": {\"type\": \"str\"}, \"u_facility\": {\"FK\": \"u_enrg_facility\"}, \"u_meter_name\": {\"type\": \"str\"}, \"u_energy_type\": {\"type\": \"str\", \"enum\": [\"Electricity\", \"Natural Gas\", \"Water\", \"Steam\"]}, \"u_unit_of_measure\": {\"type\": \"str\", \"enum\": [\"kWh\", \"MMBtu\", \"Gallons\", \"Therms\"]}, \"u_install_date\": {\"type\": \"str\"}, \"u_last_calibration_date\": {\"type\": \"str\"}, \"u_meter_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"Under Maintenance\", \"Decommissioned\"]}, \"u_manufacturer\": {\"type\": \"str\"}, \"u_model_number\": {\"type\": \"str\"}, \"u_is_primary_meter\": {\"type\": \"bool\"}, \"u_firmware_version\": {\"type\": \"str\"}}, \"u_enrg_consumption_reading\": {\"u_reading_number\": {\"type\": \"str\"}, \"u_meter\": {\"FK\": \"u_enrg_meter\"}, \"u_reading_value\": {\"type\": \"decimal\"}, \"u_reading_datetime\": {\"type\": \"str\"}, \"u_reading_period_start\": {\"type\": \"str\"}, \"u_reading_period_end\": {\"type\": \"str\"}, \"u_submitted_by\": {\"type\": \"str\"}, \"u_reading_source\": {\"type\": \"str\", \"enum\": [\"Manual Entry\", \"Automated IoT\", \"EDI Import\", \"Utility Bill\"]}, \"u_exceeds_threshold\": {\"type\": \"bool\"}, \"u_budget_threshold_pct\": {\"type\": \"decimal\"}, \"u_quality_flag\": {\"type\": \"str\", \"enum\": [\"Verified\", \"Estimated\", \"Suspect\", \"Corrected\"]}, \"u_notes\": {\"type\": \"str\"}}, \"u_enrg_budget\": {\"u_budget_number\": {\"type\": \"str\"}, \"u_facility\": {\"FK\": \"u_enrg_facility\"}, \"u_budget_year\": {\"type\": \"int\"}, \"u_budget_period\": {\"type\": \"str\", \"enum\": [\"Annual\", \"Quarterly\", \"Monthly\"]}, \"u_allocated_kwh\": {\"type\": \"decimal\"}, \"u_alert_threshold_pct\": {\"type\": \"decimal\"}, \"u_approval_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Pending Approval\", \"Approved\", \"Rejected\"]}, \"u_approved_by\": {\"type\": \"str\"}, \"u_approved_on\": {\"type\": \"str\"}, \"u_effective_start\": {\"type\": \"str\"}, \"u_effective_end\": {\"type\": \"str\"}, \"u_budget_notes\": {\"type\": \"str\"}}, \"u_enrg_alert_investigation\": {\"u_investigation_number\": {\"type\": \"str\"}, \"u_usage_alert\": {\"FK\": \"u_enrg_usage_alert\"}, \"u_investigator\": {\"type\": \"str\"}, \"u_started_on\": {\"type\": \"str\"}, \"u_investigation_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Pending Review\", \"Closed\"]}, \"u_root_cause\": {\"type\": \"str\"}, \"u_findings_summary\": {\"type\": \"str\"}, \"u_estimated_excess_kwh\": {\"type\": \"decimal\"}, \"u_completed_on\": {\"type\": \"str\"}, \"u_requires_corrective_action\": {\"type\": \"bool\"}, \"u_investigation_cost\": {\"type\": \"decimal\"}}, \"u_enrg_corrective_action\": {\"u_action_number\": {\"type\": \"str\"}, \"u_investigation\": {\"FK\": \"u_enrg_alert_investigation\"}, \"u_action_description\": {\"type\": \"str\"}, \"u_action_type\": {\"type\": \"str\", \"enum\": [\"Equipment Repair\", \"Process Change\", \"Behavioral Change\", \"System Upgrade\", \"Policy Enforcement\"]}, \"u_assigned_to\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_completion_date\": {\"type\": \"str\"}, \"u_action_status\": {\"type\": \"str\", \"enum\": [\"Planned\", \"In Progress\", \"Completed\", \"Cancelled\"]}, \"u_estimated_savings_kwh\": {\"type\": \"decimal\"}, \"u_actual_savings_kwh\": {\"type\": \"decimal\"}, \"u_verified_by\": {\"type\": \"str\"}, \"u_verification_date\": {\"type\": \"str\"}}, \"u_enrg_consumption_report\": {\"u_report_number\": {\"type\": \"str\"}, \"u_facility\": {\"FK\": \"u_enrg_facility\"}, \"u_report_period_start\": {\"type\": \"str\"}, \"u_report_period_end\": {\"type\": \"str\"}, \"u_total_kwh_consumed\": {\"type\": \"decimal\"}, \"u_budget_kwh\": {\"type\": \"decimal\"}, \"u_variance_pct\": {\"type\": \"decimal\"}, \"u_alert_count\": {\"type\": \"int\"}, \"u_report_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Under Review\", \"Certified\", \"Rejected\"]}, \"u_certified_by\": {\"type\": \"str\"}, \"u_certified_on\": {\"type\": \"str\"}, \"u_summary_notes\": {\"type\": \"str\"}}, \"u_enrg_efficiency_goal\": {\"u_goal_number\": {\"type\": \"str\"}, \"u_facility\": {\"FK\": \"u_enrg_facility\"}, \"u_goal_description\": {\"type\": \"str\"}, \"u_target_reduction_pct\": {\"type\": \"decimal\"}, \"u_baseline_kwh\": {\"type\": \"decimal\"}, \"u_target_kwh\": {\"type\": \"decimal\"}, \"u_actual_kwh\": {\"type\": \"decimal\"}, \"u_goal_start_date\": {\"type\": \"str\"}, \"u_goal_end_date\": {\"type\": \"str\"}, \"u_goal_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Achieved\", \"Missed\", \"Cancelled\"]}, \"u_owner\": {\"type\": \"str\"}}, \"u_enrg_escalation_log\": {\"u_escalation_number\": {\"type\": \"str\"}, \"u_usage_alert\": {\"FK\": \"u_enrg_usage_alert\"}, \"u_escalated_on\": {\"type\": \"str\"}, \"u_escalated_by\": {\"type\": \"str\"}, \"u_escalated_to\": {\"type\": \"str\"}, \"u_escalation_reason\": {\"type\": \"str\"}, \"u_hours_unresolved\": {\"type\": \"decimal\"}, \"u_escalation_level\": {\"type\": \"str\", \"enum\": [\"Level 1 - Supervisor\", \"Level 2 - Facility Manager\", \"Level 3 - Regional Director\"]}, \"u_resolution_deadline\": {\"type\": \"str\"}, \"u_resolved_after_escalation\": {\"type\": \"bool\"}, \"u_escalation_notes\": {\"type\": \"str\"}}}", "business_rules": [{"name": "alert_insert_create_investigation_log", "fires_on_table": "u_enrg_usage_alert", "filter_condition": "u_state=1^u_alert_type=1", "trigger_sequence": "after", "trigger_type": "insert", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a new Alert Investigation record linked to this alert\n var grInv = new GlideRecord('u_enrg_alert_investigation');\n grInv.initialize();\n grInv.setValue('u_usage_alert', current.getUniqueValue());\n _ewmLog('u_enrg_alert_investigation', 'u_usage_alert', '', current.getUniqueValue(), '');\n grInv.setValue('u_investigator', current.getValue('u_assigned_to'));\n _ewmLog('u_enrg_alert_investigation', 'u_investigator', '', current.getValue('u_assigned_to'), '');\n grInv.setValue('u_investigation_status', '1');\n _ewmLog('u_enrg_alert_investigation', 'u_investigation_status', '', '1', '');\n try {\n var rInv = grInv.insert();\n if (!rInv) { _ewmLog('','','','', 'GR insert failed: ' + grInv.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update the facility record to add a note about the new alert\n var facilityRef = current.getValue('u_facility');\n if (facilityRef) {\n var grFac = new GlideRecord('u_enrg_facility');\n grFac.addQuery('sys_id', facilityRef);\n grFac.query();\n if (grFac.next()) {\n var oldNotes = grFac.getValue('u_notes');\n grFac.setValue('u_notes', 'Threshold exceeded alert ' + current.getValue('u_number') + ' created');\n _ewmLog('u_enrg_facility', 'u_notes', oldNotes, grFac.getValue('u_notes'), '');\n try {\n var rFac = grFac.update();\n if (!rFac) { _ewmLog('','','','', 'GR update failed: ' + grFac.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}, {"name": "facility_upd_create_corrective_action", "fires_on_table": "u_enrg_facility", "filter_condition": "u_energy_class=3^u_active=true", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // After-BR on u_enrg_facility update: when a Class C active facility is updated,\n // look up any open alert investigations linked to alerts for this facility\n // and create a corrective action record for proactive policy enforcement.\n\n // Find alert investigations linked to this facility's usage alerts\n var grAlert = new GlideRecord('u_enrg_usage_alert');\n grAlert.addQuery('u_facility', current.getUniqueValue());\n grAlert.query();\n\n var alertSysId = '';\n if (grAlert.next()) {\n // Find the investigation for this alert\n var grInv = new GlideRecord('u_enrg_alert_investigation');\n grInv.addQuery('u_usage_alert', grAlert.getUniqueValue());\n grInv.addQuery('u_investigation_status', '1'); // Open\n grInv.query();\n\n if (grInv.next()) {\n // Create a corrective action record for this investigation\n var gr = new GlideRecord('u_enrg_corrective_action');\n gr.initialize();\n\n gr.setValue('u_investigation', grInv.getUniqueValue());\n _ewmLog('u_enrg_corrective_action', 'u_investigation', '', grInv.getUniqueValue(), '');\n\n gr.setValue('u_action_type', '5');\n _ewmLog('u_enrg_corrective_action', 'u_action_type', '', '5', '');\n\n gr.setValue('u_action_status', '1');\n _ewmLog('u_enrg_corrective_action', 'u_action_status', '', '1', '');\n\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "update_alert_on_corrective_action", "fires_on_table": "u_enrg_corrective_action", "filter_condition": "u_action_status=1", "trigger_sequence": "after", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n var invRef = current.getValue('u_investigation');\n if (!invRef) return;\n\n // Look up the investigation to find the linked usage alert\n var invGr = new GlideRecord('u_enrg_alert_investigation');\n if (!invGr.get(invRef)) return;\n\n var alertSysId = invGr.getValue('u_usage_alert');\n if (!alertSysId) return;\n\n // Update the usage alert with corrective action details\n var gr = new GlideRecord('u_enrg_usage_alert');\n gr.addQuery('sys_id', alertSysId);\n gr.query();\n if (gr.next()) {\n var oldState = gr.getValue('u_state');\n gr.setValue('u_state', '3');\n _ewmLog('u_enrg_usage_alert', 'u_state', oldState, gr.getValue('u_state'), '');\n\n var oldPriority = gr.getValue('u_priority');\n gr.setValue('u_priority', '2');\n _ewmLog('u_enrg_usage_alert', 'u_priority', oldPriority, gr.getValue('u_priority'), '');\n\n var oldNote = gr.getValue('u_corrective_action_note');\n gr.setValue('u_corrective_action_note', 'Corrective action planned: ' + current.getValue('u_action_description'));\n _ewmLog('u_enrg_usage_alert', 'u_corrective_action_note', oldNote, gr.getValue('u_corrective_action_note'), '');\n\n var oldEscalated = gr.getValue('u_escalated');\n gr.setValue('u_escalated', 'false');\n _ewmLog('u_enrg_usage_alert', 'u_escalated', oldEscalated, gr.getValue('u_escalated'), '');\n\n var oldAssigned = gr.getValue('u_assigned_to');\n gr.setValue('u_assigned_to', current.getValue('u_assigned_to'));\n _ewmLog('u_enrg_usage_alert', 'u_assigned_to', oldAssigned, gr.getValue('u_assigned_to'), '');\n\n var oldCloseNotes = gr.getValue('u_close_notes');\n gr.setValue('u_close_notes', 'Investigation underway - corrective action initiated');\n _ewmLog('u_enrg_usage_alert', 'u_close_notes', oldCloseNotes, gr.getValue('u_close_notes'), '');\n\n try {\n var r = gr.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + gr.getLastErrorMessage()); }\n } catch(e) {\n _ewmLog('','','','', e.message || String(e));\n }\n }\n})(current, previous);"}, {"name": "alert_under_invest_log_and_update", "fires_on_table": "u_enrg_usage_alert", "filter_condition": "u_stateCHANGESTO3", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Insert an escalation log entry to track the investigation transition\n var esc = new GlideRecord('u_enrg_escalation_log');\n esc.initialize();\n esc.setValue('u_usage_alert', current.getValue('u_number'));\n _ewmLog('u_enrg_escalation_log', 'u_usage_alert', '', current.getValue('u_number'), '');\n esc.setValue('u_escalated_by', current.getValue('u_assigned_to'));\n _ewmLog('u_enrg_escalation_log', 'u_escalated_by', '', current.getValue('u_assigned_to'), '');\n esc.setValue('u_escalation_reason', 'Alert moved to Under Investigation - preliminary escalation log created');\n _ewmLog('u_enrg_escalation_log', 'u_escalation_reason', '', 'Alert moved to Under Investigation - preliminary escalation log created', '');\n esc.setValue('u_escalation_level', '1');\n _ewmLog('u_enrg_escalation_log', 'u_escalation_level', '', '1', '');\n try {\n var r1 = esc.insert();\n if (!r1) { _ewmLog('','','','', 'GR insert failed: ' + esc.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update the related alert investigation to In Progress\n var inv = new GlideRecord('u_enrg_alert_investigation');\n inv.addQuery('u_usage_alert', current.getUniqueValue());\n inv.query();\n while (inv.next()) {\n var oldStatus = inv.getValue('u_investigation_status');\n inv.setValue('u_investigation_status', '2');\n _ewmLog('u_enrg_alert_investigation', 'u_investigation_status', oldStatus, '2', '');\n var oldStarted = inv.getValue('u_started_on');\n var nowDt = new GlideDateTime().getDisplayValue();\n inv.setValue('u_started_on', nowDt);\n _ewmLog('u_enrg_alert_investigation', 'u_started_on', oldStarted, nowDt, '');\n try {\n var r2 = inv.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + inv.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n\n})(current, previous);"}, {"name": "esc_log_insert_update_report", "fires_on_table": "u_enrg_escalation_log", "filter_condition": "u_escalation_level=1^u_resolved_after_escalation=false", "trigger_sequence": "after", "trigger_type": "insert", "order": 500, "script": "(function executeRule(current, previous) {\n\n var alertSysId = current.getValue('u_usage_alert');\n if (!alertSysId) return;\n\n // Look up the facility from the usage alert\n var alertGr = new GlideRecord('u_enrg_usage_alert');\n if (!alertGr.get(alertSysId)) return;\n var facilitySysId = alertGr.getValue('u_facility');\n if (!facilitySysId) return;\n\n // Find consumption reports for this facility that are in Draft status and update them\n var gr = new GlideRecord('u_enrg_consumption_report');\n gr.addQuery('u_facility', facilitySysId);\n gr.addQuery('u_report_status', '1'); // Draft\n gr.query();\n while (gr.next()) {\n var oldStatus = gr.getValue('u_report_status');\n gr.setValue('u_report_status', '2');\n _ewmLog('u_enrg_consumption_report', 'u_report_status', oldStatus, gr.getValue('u_report_status'), '');\n\n var oldAlertCount = gr.getValue('u_alert_count');\n var newAlertCount = (parseInt(oldAlertCount, 10) || 0) + 1;\n gr.setValue('u_alert_count', String(newAlertCount));\n _ewmLog('u_enrg_consumption_report', 'u_alert_count', oldAlertCount, gr.getValue('u_alert_count'), '');\n\n var oldNotes = gr.getValue('u_summary_notes');\n var newNotes = 'Escalation Level 1 logged for alert ' + alertGr.getValue('u_number') + '. Report moved to Under Review.';\n gr.setValue('u_summary_notes', newNotes);\n _ewmLog('u_enrg_consumption_report', 'u_summary_notes', oldNotes, gr.getValue('u_summary_notes'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n\n})(current, previous);"}, {"name": "report_review_update_related_records", "fires_on_table": "u_enrg_consumption_report", "filter_condition": "u_report_statusCHANGESTO2^u_variance_pctISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n var facilityRef = current.getValue('u_facility');\n\n // 1. Update efficiency goals for this facility to reflect actual consumption\n var grGoal = new GlideRecord('u_enrg_efficiency_goal');\n grGoal.addQuery('u_facility', facilityRef);\n grGoal.addQuery('u_goal_status', '1');\n grGoal.query();\n while (grGoal.next()) {\n var oldActual = grGoal.getValue('u_actual_kwh');\n grGoal.setValue('u_actual_kwh', current.getValue('u_total_kwh_consumed'));\n _ewmLog('u_enrg_efficiency_goal', 'u_actual_kwh', oldActual, grGoal.getValue('u_actual_kwh'), '');\n\n var oldOwner = grGoal.getValue('u_owner');\n grGoal.setValue('u_owner', 'energy_review_team');\n _ewmLog('u_enrg_efficiency_goal', 'u_owner', oldOwner, grGoal.getValue('u_owner'), '');\n\n try {\n var r1 = grGoal.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grGoal.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update budget for this facility to add review notes\n var grBudget = new GlideRecord('u_enrg_budget');\n grBudget.addQuery('u_facility', facilityRef);\n grBudget.addQuery('u_approval_status', '3');\n grBudget.query();\n while (grBudget.next()) {\n var oldNotes = grBudget.getValue('u_budget_notes');\n grBudget.setValue('u_budget_notes', 'Consumption report ' + current.getValue('u_report_number') + ' under review - variance ' + current.getValue('u_variance_pct') + '%');\n _ewmLog('u_enrg_budget', 'u_budget_notes', oldNotes, grBudget.getValue('u_budget_notes'), '');\n\n var oldThreshold = grBudget.getValue('u_alert_threshold_pct');\n grBudget.setValue('u_alert_threshold_pct', '120');\n _ewmLog('u_enrg_budget', 'u_alert_threshold_pct', oldThreshold, grBudget.getValue('u_alert_threshold_pct'), '');\n\n try {\n var r2 = grBudget.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grBudget.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "32eec22180e807103e487b245ac977d9", "u_br_name": "alert_insert_create_investigation_log", "u_table_name": "u_enrg_alert_investigation", "u_field_name": "u_usage_alert", "u_old_value": "", "u_new_value": "7aeec22180e807103e487b245ac977d7", "u_error": "", "sys_created_on": "2026-04-29 11:58:59"}, {"sys_id": "32eec22180e807103e487b245ac977db", "u_br_name": "facility_upd_create_corrective_action", "u_table_name": "u_enrg_corrective_action", "u_field_name": "u_investigation", "u_old_value": "", "u_new_value": "baeec22180e807103e487b245ac977d9", "u_error": "", "sys_created_on": "2026-04-29 11:58:59"}, {"sys_id": "36eec22180e807103e487b245ac977db", "u_br_name": "facility_upd_create_corrective_action", "u_table_name": "u_enrg_corrective_action", "u_field_name": "u_action_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:58:59"}, {"sys_id": "36eec22180e807103e487b245ac977df", "u_br_name": "esc_log_insert_update_report", "u_table_name": "u_enrg_consumption_report", "u_field_name": "u_report_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:58:59"}, {"sys_id": "36eec22180e807103e487b245ac977e1", "u_br_name": "report_review_update_related_records", "u_table_name": "u_enrg_budget", "u_field_name": "u_budget_notes", "u_old_value": "Approved monthly budget for January 2025", "u_new_value": "Consumption report RPT-CASC-2025-001 under review - variance 28.5%", "u_error": "", "sys_created_on": "2026-04-29 11:58:59"}, {"sys_id": "3aeec22180e807103e487b245ac977d9", "u_br_name": "alert_insert_create_investigation_log", "u_table_name": "u_enrg_alert_investigation", "u_field_name": "u_investigation_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:58:59"}, {"sys_id": "3aeec22180e807103e487b245ac977df", "u_br_name": "esc_log_insert_update_report", "u_table_name": "u_enrg_consumption_report", "u_field_name": "u_summary_notes", "u_old_value": "January draft report pending review", "u_new_value": "Escalation Level 1 logged for alert EALRT-CASC-0001. 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Repair deemed uneconomical. Maintenance request closed without repair. Asset flagged for decommission review.\", \"u_maintenance_type\": \"3\", \"u_labor_hours\": \"8\", \"sys_created_on\": \"2026-05-01 08:03:52\", \"u_status\": \"4\", \"sys_created_by\": \"admin\"}, {\"u_problem_description\": \"Battery module failure identified during routine inspection on 2024-11-10. UPS unit is currently bypassed and not providing backup power to Rack B. Replacement battery module set (SRT-BATT-10K) has been ordered and is awaiting delivery.\", \"u_assigned_technician\": \"\", \"u_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_asset/6d4c2782e92803103e4839baa507110d\", \"value\": \"6d4c2782e92803103e4839baa507110d\"}, \"u_estimated_cost\": \"2800\", \"u_request_number\": \"MR-0045\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"u_scheduled_date\": \"2024-11-12 09:00:00\", \"sys_updated_on\": \"2026-05-01 08:03:51\", \"sys_tags\": \"\", \"u_actual_cost\": \"\", \"u_priority\": \"4\", \"sys_id\": \"e54c2782e92803103e4839baa507118c\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"\", \"u_maintenance_type\": \"2\", \"u_labor_hours\": \"\", \"sys_created_on\": \"2026-05-01 08:03:51\", \"u_status\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_problem_description\": \"Scheduled preventive maintenance per 60-day interval. Tasks include lubrication of moving parts, air filter replacement, belt tension check, and pressure valve inspection.\", \"u_assigned_technician\": \"\", \"u_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_asset/6d4c2782e92803103e4839baa507110d\", \"value\": \"6d4c2782e92803103e4839baa507110d\"}, \"u_estimated_cost\": \"320\", \"u_request_number\": \"MR-0041\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-09-15 11:30:00\", \"u_scheduled_date\": \"2024-09-15 08:00:00\", \"sys_updated_on\": \"2026-05-01 08:03:51\", \"sys_tags\": \"\", \"u_actual_cost\": \"295.75\", \"u_priority\": \"2\", \"sys_id\": \"f54c2782e92803103e4839baa507118f\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"All tasks completed successfully. Replaced air intake filter (P/N IR-AF-483), lubricated drive shaft and bearing assemblies. Belt tension within spec. Pressure relief valve tested and functional. Unit returned to active service.\", \"u_maintenance_type\": \"1\", \"u_labor_hours\": \"3.5\", \"sys_created_on\": \"2026-05-01 08:03:51\", \"u_status\": \"4\", \"sys_created_by\": \"admin\"}], \"u_eqlc_inspection_record\": [{\"u_next_inspection_due\": \"2025-05-10\", \"u_safety_hazard_identified\": \"false\", \"u_intake_clearance_granted\": \"false\", \"u_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_asset/6d4c2782e92803103e4839baa507110d\", \"value\": \"6d4c2782e92803103e4839baa507110d\"}, \"u_inspection_score\": \"54\", \"u_inspection_number\": \"INSP-0047\", \"u_status_change_triggered\": \"true\", \"u_inspection_type\": \"1\", \"sys_mod_count\": \"0\", \"u_overall_condition\": \"2\", \"sys_updated_on\": \"2026-05-01 08:03:53\", \"u_findings_summary\": \"Routine 180-day inspection of Server Room UPS Rack B (S/N UPS-2019-77201). Visual and diagnostic inspection performed. Battery module bank showing internal resistance values exceeding manufacturer threshold on cells 3, 4, and 7 of the primary module set. UPS self-test failure logged in unit event history. Bypass mode engaged prior to inspection. Remaining battery modules and inverter circuitry appear functional. Recommended immediate replacement of battery module set SRT-BATT-10K. Unit bypassed and corrective maintenance request raised. Status change to Under Maintenance triggered.\", \"sys_tags\": \"\", \"u_inspector\": \"\", \"sys_id\": \"124c2782e92803103e4839baa5071194\", \"sys_updated_by\": \"admin\", \"u_recommended_action\": \"2\", \"sys_created_on\": \"2026-05-01 08:03:53\", \"u_inspection_date\": \"2024-11-10 10:30:00\", \"sys_created_by\": \"admin\"}, {\"u_next_inspection_due\": \"2021-08-02\", \"u_safety_hazard_identified\": \"false\", \"u_intake_clearance_granted\": \"true\", \"u_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_asset/6d4c2782e92803103e4839baa507110d\", \"value\": \"6d4c2782e92803103e4839baa507110d\"}, \"u_inspection_score\": \"98\", \"u_inspection_number\": \"INSP-0021\", \"u_status_change_triggered\": \"true\", \"u_inspection_type\": \"2\", \"sys_mod_count\": \"0\", \"u_overall_condition\": \"4\", \"sys_updated_on\": \"2026-05-01 08:03:54\", \"u_findings_summary\": \"Intake inspection completed for Industrial Air Compressor Unit A (S/N IAC-2021-00483). All mechanical components inspected including drive belt, pressure relief valve, intake filter, lubrication system, and electrical connections. No defects or damage observed. Unit arrived in excellent condition consistent with new equipment. All safety guards and labels in place. Pressure test performed at 125 PSI — within rated operating range. Cleared for deployment to operations floor.\", \"sys_tags\": \"\", \"u_inspector\": \"\", \"sys_id\": \"124c2782e92803103e4839baa5071197\", \"sys_updated_by\": \"admin\", \"u_recommended_action\": \"1\", \"sys_created_on\": \"2026-05-01 08:03:54\", \"u_inspection_date\": \"2021-04-02 09:00:00\", \"sys_created_by\": \"admin\"}, {\"u_next_inspection_due\": \"\", \"u_safety_hazard_identified\": \"true\", \"u_intake_clearance_granted\": \"false\", \"u_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_asset/6d4c2782e92803103e4839baa507110d\", \"value\": \"6d4c2782e92803103e4839baa507110d\"}, \"u_inspection_score\": \"18\", \"u_inspection_number\": \"INSP-0039\", \"u_status_change_triggered\": \"false\", \"u_inspection_type\": \"4\", \"sys_mod_count\": \"0\", \"u_overall_condition\": \"1\", \"sys_updated_on\": \"2026-05-01 08:03:54\", \"u_findings_summary\": \"Safety and condition inspection of Electric Forklift - Warehouse 2 (S/N EFL-2017-30094) following hydraulic cylinder rupture on 2024-09-03. Primary lift cylinder has catastrophic failure with visible fracture at the base weld. Two secondary hydraulic hose assemblies ruptured with residual fluid contamination on mast and floor area. Mast assembly shows stress deformation consistent with sudden pressure loss event. Battery and drive motor appear undamaged but have not been tested under load. Frame shows no structural cracks. Given repair cost estimate exceeding 60% of book value and age of asset (7 years), decommission is recommended. Safety hazard flagged due to hydraulic fluid spill and unstable mast condition.\", \"sys_tags\": \"\", \"u_inspector\": \"\", \"sys_id\": \"aa4c6782e92803103e4839baa5071115\", \"sys_updated_by\": \"admin\", \"u_recommended_action\": \"4\", \"sys_created_on\": \"2026-05-01 08:03:54\", \"u_inspection_date\": \"2024-09-05 13:00:00\", \"sys_created_by\": \"admin\"}], \"u_eqlc_decommission_order\": [{\"u_override_reason\": \"Asset OOS duration of 13 days is below the 45-day category minimum. Managerial override approved due to total loss condition, safety hazard classification, and presence of regulated materials requiring controlled destruction. Expedited decommission authorized by Facilities Director on 2024-10-14.\", \"u_responsible_technician\": \"\", \"u_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_asset/6d4c2782e92803103e4839baa507110d\", \"value\": \"6d4c2782e92803103e4839baa507110d\"}, \"sys_mod_count\": \"0\", \"u_completion_date\": \"\", \"u_disposal_method\": \"4\", \"sys_updated_on\": \"2026-05-01 08:03:56\", \"sys_tags\": \"\", \"u_oos_duration_days\": \"13\", \"sys_id\": \"434c6782e92803103e4839baa507111d\", \"sys_updated_by\": \"admin\", \"u_approver_notes\": \"Override granted by Facilities Director due to confirmed total loss condition and safety hazard posed by seized bearing assembly. Standard 45-day OOS waiting period waived. Controlled destruction authorized due to presence of regulated materials. Vendor contract with ClearPath Industrial Disposal engaged.\", \"u_managerial_override\": \"true\", \"sys_created_on\": \"2026-05-01 08:03:56\", \"u_justification\": \"Industrial Pump Station Unit 3 (S/N IPS-2013-00561) has been Out of Service since 2024-09-25 following complete motor winding failure and bearing collapse. Asset is 11 years old with no remaining warranty. Inspection score of 12/100 recorded. Repair estimate of $24,600 exceeds 80% of book value. Although the asset has only been OOS for 13 days at time of submission, the severity of failure, safety risk from seized bearings, and confirmed total loss condition warranted expedited decommission with managerial override. Contaminated lubricant and asbestos-containing insulation on older pipe fittings require controlled destruction rather than recycling.\", \"u_requested_date\": \"2024-10-08\", \"u_status\": \"3\", \"u_approved_date\": \"2024-10-15\", \"u_order_number\": \"DCO-0009\", \"sys_created_by\": \"admin\"}, {\"u_override_reason\": \"\", \"u_responsible_technician\": \"\", \"u_asset\": \"\", \"sys_mod_count\": \"0\", \"u_completion_date\": \"\", \"u_disposal_method\": \"1\", \"sys_updated_on\": \"2026-05-01 14:49:53\", \"sys_tags\": \"\", \"u_oos_duration_days\": \"0\", \"sys_id\": \"6539859ee92843103e4839baa507117d\", \"sys_updated_by\": \"admin\", \"u_approver_notes\": \"\", \"u_managerial_override\": \"false\", \"sys_created_on\": \"2026-05-01 14:49:53\", \"u_justification\": \"Pre-existing decommission evaluation for aging asset\", \"u_requested_date\": \"2025-01-10\", \"u_status\": \"1\", \"u_approved_date\": \"\", \"u_order_number\": \"DCO-TEST-0001\", \"sys_created_by\": \"admin\"}, {\"u_override_reason\": \"\", \"u_responsible_technician\": \"\", \"u_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_asset/6d4c2782e92803103e4839baa507110d\", \"value\": \"6d4c2782e92803103e4839baa507110d\"}, \"sys_mod_count\": \"0\", \"u_completion_date\": \"\", \"u_disposal_method\": \"1\", \"sys_updated_on\": \"2026-05-01 08:03:56\", \"sys_tags\": \"\", \"u_oos_duration_days\": \"44\", \"sys_id\": \"7e4c6782e92803103e4839baa507111a\", \"sys_updated_by\": \"admin\", \"u_approver_notes\": \"\", \"u_managerial_override\": \"false\", \"sys_created_on\": \"2026-05-01 08:03:56\", \"u_justification\": \"Rooftop HVAC Unit - Building C (S/N HVAC-2015-00217) has been Out of Service since 2024-10-18 following scroll compressor seizure. Unit is 9 years old and well past its expected 10-year service life. Replacement compressor lead time is 14 weeks and costs $11,200, which combined with labor exceeds 70% of the asset's depreciated value. OOS duration of 44 days meets the 30-day minimum decommission threshold for the Electrical Power Infrastructure category. Facility team recommends full unit replacement with a modern high-efficiency model.\", \"u_requested_date\": \"2024-12-01\", \"u_status\": \"1\", \"u_approved_date\": \"\", \"u_order_number\": \"DCO-0012\", \"sys_created_by\": \"admin\"}, {\"u_override_reason\": \"\", \"u_responsible_technician\": \"\", \"u_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_asset/6d4c2782e92803103e4839baa507110d\", \"value\": \"6d4c2782e92803103e4839baa507110d\"}, \"sys_mod_count\": \"0\", \"u_completion_date\": \"2024-11-22\", \"u_disposal_method\": \"1\", \"sys_updated_on\": \"2026-05-01 08:03:55\", \"sys_tags\": \"\", \"u_oos_duration_days\": \"63\", \"sys_id\": \"fe4c6782e92803103e4839baa5071117\", \"sys_updated_by\": \"admin\", \"u_approver_notes\": \"Decommission approved. Repair-to-value ratio confirms uneconomical repair. Asset to be recycled through certified industrial equipment recycler. Battery pack to be separately handled per hazardous material disposal policy.\", \"u_managerial_override\": \"false\", \"sys_created_on\": \"2026-05-01 08:03:55\", \"u_justification\": \"Electric Forklift (S/N EFL-2017-30094) has been Out of Service since 2024-09-03 following catastrophic hydraulic cylinder rupture. Repair cost estimate of $19,400 exceeds 60% of current book value. Asset is 7 years old and past warranty. Safety inspection INSP-0039 confirmed poor overall condition and recommended decommission. OOS duration of 63 days satisfies the 60-day minimum threshold for the Material Handling Equipment category.\", \"u_requested_date\": \"2024-11-05\", \"u_status\": \"4\", \"u_approved_date\": \"2024-11-12\", \"u_order_number\": \"DCO-0011\", \"sys_created_by\": \"admin\"}], \"u_eqlc_technician\": [{\"u_name\": \"Marcus J. Holloway\", \"u_notes\": \"Lead technician for industrial compressor and pneumatic system maintenance. Certified hydraulics specialist. Conducted damage assessment on Electric Forklift EFL-2017-30094 following hydraulic cylinder rupture.\", \"u_max_concurrent_assignments\": \"6\", \"u_email\": \"m.holloway@company.com\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:03:40\", \"sys_tags\": \"\", \"u_last_training_date\": \"2024-03-20\", \"u_team\": \"\", \"sys_id\": \"433ca382e92803103e4839baa50711b6\", \"u_years_experience\": \"14\", \"sys_updated_by\": \"admin\", \"u_phone\": \"555-304-1182\", \"sys_created_on\": \"2026-05-01 08:03:40\", \"u_certification_level\": \"3\", \"u_hire_date\": \"2015-06-08\", \"u_active\": \"true\", \"u_technician_id\": \"TECH-0001\", \"u_specialization\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Derek A. Fontaine\", \"u_notes\": \"Handles intake inspections, routine condition assessments, and general preventive maintenance across facilities and warehouse equipment. Conducted intake inspection INSP-0021 for Industrial Air Compressor Unit A and routine inspection INSP-0047 for UPS Rack B.\", \"u_max_concurrent_assignments\": \"5\", \"u_email\": \"d.fontaine@company.com\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:03:45\", \"sys_tags\": \"\", \"u_last_training_date\": \"2024-05-30\", \"u_team\": \"\", \"sys_id\": \"504ca382e92803103e4839baa50711b9\", \"u_years_experience\": \"6\", \"sys_updated_by\": \"admin\", \"u_phone\": \"555-528-3047\", \"sys_created_on\": \"2026-05-01 08:03:45\", \"u_certification_level\": \"2\", \"u_hire_date\": \"2020-09-14\", \"u_active\": \"true\", \"u_technician_id\": \"TECH-0003\", \"u_specialization\": \"4\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Priya Subramaniam\", \"u_notes\": \"Primary technician for server room electrical infrastructure. Assigned to corrective maintenance request MR-0045 for UPS Rack B battery module replacement. Holds APC-certified UPS maintenance credential.\", \"u_max_concurrent_assignments\": \"5\", \"u_email\": \"p.subramaniam@company.com\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:03:46\", \"sys_tags\": \"\", \"u_last_training_date\": \"2024-07-11\", \"u_team\": \"\", \"sys_id\": \"a04ca382e92803103e4839baa50711bb\", \"u_years_experience\": \"10\", \"sys_updated_by\": \"admin\", \"u_phone\": \"555-417-2293\", \"sys_created_on\": \"2026-05-01 08:03:46\", \"u_certification_level\": \"3\", \"u_hire_date\": \"2018-02-19\", \"u_active\": \"true\", \"u_technician_id\": \"TECH-0002\", \"u_specialization\": \"2\", \"sys_created_by\": \"admin\"}], \"u_eqlc_location\": [{\"u_name\": \"Warehouse 2 - Staging Area\", \"u_location_type\": \"2\", \"u_site\": \"Distribution Center\", \"u_floor\": \"G\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:03:48\", \"sys_tags\": \"\", \"u_capacity\": \"15\", \"sys_id\": \"494c2782e92803103e4839baa5071106\", \"u_building\": \"Warehouse 2\", \"u_room\": \"Staging Bay C\", \"sys_updated_by\": \"admin\", \"u_access_restrictions\": \"Warehouse staff and maintenance personnel only. High-visibility vest required. Out-of-service equipment stored in designated bay — do not operate without written clearance.\", \"sys_created_on\": \"2026-05-01 08:03:48\", \"u_active\": \"true\", \"u_geo_coordinates\": \"37.7738,-122.4201\", \"u_responsible_team\": \"\", \"u_location_code\": \"LOC-WH2-STG-01\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Building A - Operations Floor\", \"u_location_type\": \"1\", \"u_site\": \"Main Campus\", \"u_floor\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:03:47\", \"sys_tags\": \"\", \"u_capacity\": \"25\", \"sys_id\": \"644ca382e92803103e4839baa50711be\", \"u_building\": \"Building A\", \"u_room\": \"Operations Floor - Zone 1\", \"sys_updated_by\": \"admin\", \"u_access_restrictions\": \"Authorized operations and maintenance personnel only. PPE required at all times on the operations floor.\", \"sys_created_on\": \"2026-05-01 08:03:47\", \"u_active\": \"true\", \"u_geo_coordinates\": \"37.7749,-122.4194\", \"u_responsible_team\": \"\", \"u_location_code\": \"LOC-BLDGA-OPS-01\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Building B - Server Room Level 2\", \"u_location_type\": \"3\", \"u_site\": \"Main Campus\", \"u_floor\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:03:48\", \"sys_tags\": \"\", \"u_capacity\": \"40\", \"sys_id\": \"b44c2782e92803103e4839baa5071104\", \"u_building\": \"Building B\", \"u_room\": \"Server Room SR-201\", \"sys_updated_by\": \"admin\", \"u_access_restrictions\": \"Restricted access — IT Operations and authorized contractors only. Badge access required. No food or drink permitted. Temperature-controlled environment; door must remain closed.\", \"sys_created_on\": \"2026-05-01 08:03:48\", \"u_active\": \"true\", \"u_geo_coordinates\": \"37.7751,-122.4188\", \"u_responsible_team\": \"\", \"u_location_code\": \"LOC-BLDGB-SRV-01\", \"sys_created_by\": \"admin\"}], \"u_eqlc_checklist_template\": [{\"u_name\": \"Electrical Power Infrastructure - Intake Inspection Checklist\", \"u_notes\": \"Mandatory for all assets in CAT-ELEC-002 per intake inspection requirement. Electrical safety PPE required throughout. Inspector must hold Intermediate or Advanced certification. Firmware version must be recorded and compared against manufacturer current release.\", \"u_requires_sign_off\": \"true\", \"u_version\": \"1.3\", \"u_template_number\": \"TMPL-0002\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:03:35\", \"sys_tags\": \"\", \"u_total_items\": \"14\", \"u_template_type\": \"3\", \"sys_id\": \"393c2382e92803103e4839baa50711fe\", \"u_description\": \"Intake inspection checklist for electrical power infrastructure assets including UPS systems, power distribution units, and battery backup equipment. Covers physical condition review, electrical continuity checks, battery self-test execution, firmware version verification, and safety label compliance. Required before any electrical infrastructure asset can be moved from Pending Intake to Active status.\", \"u_estimated_duration_minutes\": \"75\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2024-04-10\", \"sys_created_on\": \"2026-05-01 08:03:35\", \"u_active\": \"true\", \"u_applicable_criticality\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Material Handling Equipment - Routine Inspection Checklist\", \"u_notes\": \"Applicable to CAT-MHE-003 assets. High-visibility vest and steel-toed footwear required during inspection. Any hydraulic fluid leaks or structural deformation findings must immediately trigger a safety hazard flag and status change recommendation.\", \"u_requires_sign_off\": \"false\", \"u_version\": \"1.0\", \"u_template_number\": \"TMPL-0003\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:03:34\", \"sys_tags\": \"\", \"u_total_items\": \"12\", \"u_template_type\": \"2\", \"sys_id\": \"653c2382e92803103e4839baa50711fc\", \"u_description\": \"Routine inspection checklist for warehouse material handling equipment including forklifts, electric pallet jacks, and conveyor systems. Covers structural frame inspection, hydraulic system integrity, battery and drive motor condition, tire and wheel assessment, safety device functionality (horn, lights, seatbelt), and fluid leak check. Designed for use at the 180-day inspection interval.\", \"u_estimated_duration_minutes\": \"45\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2023-11-20\", \"sys_created_on\": \"2026-05-01 08:03:34\", \"u_active\": \"true\", \"u_applicable_criticality\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Industrial Mechanical - Preventive Maintenance Checklist\", \"u_notes\": \"Aligned with 60-day maintenance interval for CAT-MECH-001. All pressure tests must be documented with gauge readings. Technician must hold minimum Advanced certification level.\", \"u_requires_sign_off\": \"true\", \"u_version\": \"2.1\", \"u_template_number\": \"TMPL-0001\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:03:33\", \"sys_tags\": \"\", \"u_total_items\": \"18\", \"u_template_type\": \"1\", \"sys_id\": \"953c2382e92803103e4839baa50711f9\", \"u_description\": \"Comprehensive preventive maintenance checklist for industrial mechanical assets including air compressors, pumps, and pneumatic systems. Covers lubrication, belt and drive inspection, pressure valve testing, filter replacement, and safety guard verification. Requires advanced-certified technician and supervisor sign-off.\", \"u_estimated_duration_minutes\": \"120\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2024-06-15\", \"sys_created_on\": \"2026-05-01 08:03:33\", \"u_active\": \"true\", \"u_applicable_criticality\": \"3\", \"sys_created_by\": \"admin\"}], \"u_eqlc_team\": [{\"u_name\": \"IT Operations\", \"u_notes\": \"Manages all server room and data center electrical infrastructure including UPS systems, PDUs, and network hardware. Responsible for Building B Server Room SR-201. Primary team for CAT-ELEC-002 category assets.\", \"u_team_code\": \"TEAM-ITO-002\", \"u_department\": \"Information Technology\", \"u_email\": \"it.operations@company.com\", \"sys_mod_count\": \"0\", \"u_max_asset_capacity\": \"80\", \"u_on_call_schedule\": \"24/7 on-call coverage with rotating weekly primary and secondary on-call technicians\", \"sys_updated_on\": \"2026-05-01 08:03:37\", \"sys_tags\": \"\", \"u_established_date\": \"2012-07-15\", \"sys_id\": \"9e3c6382e92803103e4839baa5071143\", \"sys_updated_by\": \"admin\", \"u_phone\": \"555-417-2200\", \"sys_created_on\": \"2026-05-01 08:03:37\", \"u_active\": \"true\", \"sys_created_by\": \"admin\", \"u_sla_response_hours\": \"2\", \"u_team_type\": \"2\"}, {\"u_name\": \"Warehouse Operations\", \"u_notes\": \"Oversees forklifts, electric pallet jacks, conveyor systems, and other material handling equipment at the Distribution Center. Responsible for Warehouse 2 staging area. Primary team for CAT-MHE-003 category assets.\", \"u_team_code\": \"TEAM-WHS-003\", \"u_department\": \"Logistics and Distribution\", \"u_email\": \"warehouse.ops@company.com\", \"sys_mod_count\": \"0\", \"u_max_asset_capacity\": \"60\", \"u_on_call_schedule\": \"Monday-Saturday 05:00-21:00; emergency contact available for critical equipment failures outside scheduled hours\", \"sys_updated_on\": \"2026-05-01 08:03:36\", \"sys_tags\": \"\", \"u_established_date\": \"2014-01-20\", \"sys_id\": \"ca3c6382e92803103e4839baa5071141\", \"sys_updated_by\": \"admin\", \"u_phone\": \"555-528-3300\", \"sys_created_on\": \"2026-05-01 08:03:36\", \"u_active\": \"true\", \"sys_created_by\": \"admin\", \"u_sla_response_hours\": \"8\", \"u_team_type\": \"3\"}, {\"u_name\": \"Facilities Engineering\", \"u_notes\": \"Primary team for industrial mechanical assets including compressors, pumps, and HVAC systems. Responsible for Building A operations floor and associated equipment. Lead team for CAT-MECH-001 category assets.\", \"u_team_code\": \"TEAM-FAC-001\", \"u_department\": \"Facilities Management\", \"u_email\": \"facilities.engineering@company.com\", \"sys_mod_count\": \"0\", \"u_max_asset_capacity\": \"120\", \"u_on_call_schedule\": \"Monday-Friday 06:00-22:00 primary coverage; on-call rotation for after-hours critical failures\", \"sys_updated_on\": \"2026-05-01 08:03:35\", \"sys_tags\": \"\", \"u_established_date\": \"2010-03-01\", \"sys_id\": \"fd3c6382e92803103e4839baa507113e\", \"sys_updated_by\": \"admin\", \"u_phone\": \"555-300-1100\", \"sys_created_on\": \"2026-05-01 08:03:35\", \"u_active\": \"true\", \"sys_created_by\": \"admin\", \"u_sla_response_hours\": \"4\", \"u_team_type\": \"1\"}], \"u_eqlc_procurement_request\": [{\"u_notes\": \"Vendor quote received 2024-06-10. Unit ordered 2024-06-22. Delivered and registered as ASSET-0001 variant. Intake inspection completed prior to deployment.\", \"u_vendor_name\": \"Ingersoll Rand Industrial Distribution\", \"u_estimated_unit_cost\": \"19500\", \"u_required_by_date\": \"2024-08-01\", \"u_request_number\": \"PR-0018\", \"sys_mod_count\": \"0\", \"u_requesting_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_team/ca3c6382e92803103e4839baa5071141\", \"value\": \"ca3c6382e92803103e4839baa5071141\"}, \"sys_updated_on\": \"2026-05-01 08:03:58\", \"sys_tags\": \"\", \"u_requested_quantity\": \"1\", \"u_priority\": \"3\", \"sys_id\": \"1b4c6782e92803103e4839baa5071179\", \"sys_updated_by\": \"admin\", \"u_fulfillment_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_asset/6d4c2782e92803103e4839baa507110d\", \"value\": \"6d4c2782e92803103e4839baa507110d\"}, \"sys_created_on\": \"2026-05-01 08:03:58\", \"u_justification\": \"Current single air compressor unit (ASSET-0001) is operating at near-maximum capacity during peak production shifts. A second unit is required to provide redundancy and meet increased pneumatic demand from the new assembly line expansion in Building A. Downtime risk during maintenance windows is unacceptable at current single-unit configuration.\", \"u_status\": \"4\", \"u_approved_date\": \"2024-06-20\", \"u_requested_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_category/ee3c6382e92803103e4839baa5071148\", \"value\": \"ee3c6382e92803103e4839baa5071148\"}, \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Request submitted by IT Operations team lead on 2024-11-18. Awaiting procurement manager review and budget approval. Vendor pre-quote of $12,400 for SRT15KRMXLT model received. Intake inspection will be required per CAT-ELEC-002 policy before deployment.\", \"u_vendor_name\": \"APC by Schneider Electric - Enterprise Sales\", \"u_estimated_unit_cost\": \"12400\", \"u_required_by_date\": \"2025-02-28\", \"u_request_number\": \"PR-0024\", \"sys_mod_count\": \"0\", \"u_requesting_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_team/ca3c6382e92803103e4839baa5071141\", \"value\": \"ca3c6382e92803103e4839baa5071141\"}, \"sys_updated_on\": \"2026-05-01 08:03:57\", \"sys_tags\": \"\", \"u_requested_quantity\": \"1\", \"u_priority\": \"3\", \"sys_id\": \"974c6782e92803103e4839baa507111f\", \"sys_updated_by\": \"admin\", \"u_fulfillment_asset\": \"\", \"sys_created_on\": \"2026-05-01 08:03:57\", \"u_justification\": \"Server Room UPS Rack B (ASSET-0002) is currently under corrective maintenance due to battery module failure and is operating in bypass mode. The unit is also approaching end of warranty (July 2024). A replacement next-generation UPS with extended battery runtime and enhanced remote monitoring capabilities is required to ensure continuous power protection for critical server infrastructure in SR-201. Procurement should proceed in parallel with current repair to minimize future risk exposure.\", \"u_status\": \"2\", \"u_approved_date\": \"\", \"u_requested_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_category/ee3c6382e92803103e4839baa5071148\", \"value\": \"ee3c6382e92803103e4839baa5071148\"}, \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Draft created by Warehouse Operations supervisor on 2024-12-05. Budget estimate based on Toyota 8FBET18 lithium-ion model. Pending internal budget review before formal submission. No intake inspection required per CAT-MHE-003 policy, but routine pre-deployment checklist will be completed upon arrival.\", \"u_vendor_name\": \"Toyota Material Handling - Regional Dealer\", \"u_estimated_unit_cost\": \"34500\", \"u_required_by_date\": \"2025-03-31\", \"u_request_number\": \"PR-0027\", \"sys_mod_count\": \"0\", \"u_requesting_team\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_team/ca3c6382e92803103e4839baa5071141\", \"value\": \"ca3c6382e92803103e4839baa5071141\"}, \"sys_updated_on\": \"2026-05-01 08:03:59\", \"sys_tags\": \"\", \"u_requested_quantity\": \"2\", \"u_priority\": \"2\", \"sys_id\": \"af4c6782e92803103e4839baa507117b\", \"sys_updated_by\": \"admin\", \"u_fulfillment_asset\": \"\", \"sys_created_on\": \"2026-05-01 08:03:59\", \"u_justification\": \"Electric Forklift - Warehouse 2 (ASSET-0003) was decommissioned in November 2024 following irreparable hydraulic cylinder failure. The loss of this unit has reduced warehouse lift capacity by 33% during peak distribution periods. Two replacement units are requested: one direct replacement for the decommissioned forklift and one additional unit to support the anticipated volume increase in Q1 2025. Modern lithium-ion battery models are preferred to reduce charging downtime and maintenance overhead compared to the legacy lead-acid unit.\", \"u_status\": \"1\", \"u_approved_date\": \"\", \"u_requested_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_category/ee3c6382e92803103e4839baa5071148\", \"value\": \"ee3c6382e92803103e4839baa5071148\"}, \"sys_created_by\": \"admin\"}], \"u_eqlc_reinstatement_request\": [{\"u_requesting_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_technician/504ca382e92803103e4839baa50711b9\", \"value\": \"504ca382e92803103e4839baa50711b9\"}, \"u_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_asset/6d4c2782e92803103e4839baa507110d\", \"value\": \"6d4c2782e92803103e4839baa507110d\"}, \"u_reinstatement_completed_date\": \"\", \"u_request_number\": \"RR-0009\", \"sys_mod_count\": \"0\", \"u_managerial_approval_required\": \"false\", \"sys_updated_on\": \"2026-05-01 08:04:01\", \"sys_tags\": \"\", \"sys_id\": \"085c6782e92803103e4839baa5071183\", \"u_denial_reason\": \"\", \"sys_updated_by\": \"admin\", \"u_approver_notes\": \"Request received. Reinstatement approval is pending closure of MR-0045 and completion of a post-repair inspection confirming successful battery module replacement and UPS self-test pass. IT Operations team to notify reviewer upon repair completion.\", \"u_supporting_inspection\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_inspection_record/aa4c6782e92803103e4839baa5071115\", \"value\": \"aa4c6782e92803103e4839baa5071115\"}, \"sys_created_on\": \"2026-05-01 08:04:01\", \"u_requested_date\": \"2024-11-18\", \"u_reinstatement_reason\": \"Server Room UPS Rack B (S/N UPS-2019-77201) has been Under Maintenance since 2024-11-10 following battery module failure identified during routine inspection INSP-0047. Corrective maintenance request MR-0045 is in progress with replacement battery module set SRT-BATT-10K ordered and awaiting delivery. This reinstatement request is submitted in advance to initiate the review process. A post-repair inspection will be conducted upon module installation and successful UPS self-test before final approval is granted.\", \"u_status\": \"2\", \"u_approved_date\": \"\", \"sys_created_by\": \"admin\"}, {\"u_requesting_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_technician/504ca382e92803103e4839baa50711b9\", \"value\": \"504ca382e92803103e4839baa50711b9\"}, \"u_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_asset/6d4c2782e92803103e4839baa507110d\", \"value\": \"6d4c2782e92803103e4839baa507110d\"}, \"u_reinstatement_completed_date\": \"2024-09-15\", \"u_request_number\": \"RR-0007\", \"sys_mod_count\": \"0\", \"u_managerial_approval_required\": \"false\", \"sys_updated_on\": \"2026-05-01 08:03:59\", \"sys_tags\": \"\", \"sys_id\": \"374c6782e92803103e4839baa507117e\", \"u_denial_reason\": \"\", \"sys_updated_by\": \"admin\", \"u_approver_notes\": \"Post-repair inspection confirmed excellent condition. Drive belt replaced and all pressure and safety checks passed. No open maintenance requests. Approved for immediate reinstatement to Active status.\", \"u_supporting_inspection\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_inspection_record/aa4c6782e92803103e4839baa5071115\", \"value\": \"aa4c6782e92803103e4839baa5071115\"}, \"sys_created_on\": \"2026-05-01 08:03:59\", \"u_requested_date\": \"2024-09-15\", \"u_reinstatement_reason\": \"Industrial Air Compressor Unit A (S/N IAC-2021-00483) was temporarily taken out of service on 2024-09-14 due to a drive belt fraying detected during pre-maintenance inspection. Belt replacement was completed same day under MR-0041. Post-repair inspection INSP-0021 confirmed all systems operational and unit is cleared to return to Active status on the operations floor.\", \"u_status\": \"5\", \"u_approved_date\": \"2024-09-15\", \"sys_created_by\": \"admin\"}, {\"u_requesting_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_technician/504ca382e92803103e4839baa50711b9\", \"value\": \"504ca382e92803103e4839baa50711b9\"}, \"u_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_asset/6d4c2782e92803103e4839baa507110d\", \"value\": \"6d4c2782e92803103e4839baa507110d\"}, \"u_reinstatement_completed_date\": \"\", \"u_request_number\": \"RR-0008\", \"sys_mod_count\": \"0\", \"u_managerial_approval_required\": \"true\", \"sys_updated_on\": \"2026-05-01 08:04:00\", \"sys_tags\": \"\", \"sys_id\": \"f34c6782e92803103e4839baa5071181\", \"u_denial_reason\": \"Reinstatement request denied. Asset EFL-2017-30094 has been formally Decommissioned as of 2024-11-22 under Decommission Order DCO-0011. Per organizational policy, a Decommissioned asset cannot be reinstated to any active status without explicit managerial override. No managerial override was submitted with this request. Additionally, safety inspection INSP-0039 documented catastrophic hydraulic failure, mast deformation, and a safety hazard classification. Partial repair for light-duty use is not considered safe or compliant. Request denied. Procurement request PR-0027 for replacement units should be expedited if capacity is critical.\", \"sys_updated_by\": \"admin\", \"u_approver_notes\": \"\", \"u_supporting_inspection\": {\"link\": \"https://instance.service-now.com/api/now/table/u_eqlc_inspection_record/aa4c6782e92803103e4839baa5071115\", \"value\": \"aa4c6782e92803103e4839baa5071115\"}, \"sys_created_on\": \"2026-05-01 08:04:00\", \"u_requested_date\": \"2024-11-25\", \"u_reinstatement_reason\": \"Warehouse Operations team has requested reinstatement of Electric Forklift - Warehouse 2 (S/N EFL-2017-30094) due to a temporary shortage of lift equipment during the Q4 peak distribution period. The requesting technician believes partial repairs to the drive motor and battery system could restore limited operational capability sufficient for light-duty use while replacement units are procured.\", \"u_status\": \"4\", \"u_approved_date\": \"\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_eqlc_asset\": {\"u_asset_number\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_category\": {\"FK\": \"u_eqlc_category\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Pending Intake\", \"Active\", \"Under Maintenance\", \"Out of Service\", \"Decommissioned\"]}, \"u_serial_number\": {\"type\": \"str\"}, \"u_manufacturer\": {\"type\": \"str\"}, \"u_model_number\": {\"type\": \"str\"}, \"u_purchase_date\": {\"type\": \"str\"}, \"u_warranty_expiry_date\": {\"type\": \"str\"}, \"u_criticality\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_out_of_service_date\": {\"type\": \"str\"}, \"u_acquisition_cost\": {\"type\": \"decimal\"}, \"u_intake_completed\": {\"type\": \"bool\"}, \"u_asset_notes\": {\"type\": \"str\"}, \"u_location\": {\"FK\": \"u_eqlc_location\"}}, \"u_eqlc_category\": {\"u_name\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_maintenance_interval_days\": {\"type\": \"int\"}, \"u_inspection_interval_days\": {\"type\": \"int\"}, \"u_requires_intake_inspection\": {\"type\": \"bool\"}, \"u_min_oos_days_for_decommission\": {\"type\": \"int\"}, \"u_default_criticality\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_asset_type\": {\"type\": \"str\", \"enum\": [\"Mechanical\", \"Electrical\", \"IT Hardware\", \"Facility\"]}, \"u_active\": {\"type\": \"bool\"}, \"u_checklist_template\": {\"FK\": \"u_eqlc_checklist_template\"}, \"u_category_code\": {\"type\": \"str\"}, \"u_responsible_team\": {\"type\": \"str\"}}, \"u_eqlc_maintenance_request\": {\"u_request_number\": {\"type\": \"str\"}, \"u_asset\": {\"FK\": \"u_eqlc_asset\"}, \"u_assigned_technician\": {\"FK\": \"u_eqlc_technician\"}, \"u_maintenance_type\": {\"type\": \"str\", \"enum\": [\"Preventive\", \"Corrective\", \"Emergency\"]}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"On Hold\", \"Closed\"]}, \"u_scheduled_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_problem_description\": {\"type\": \"str\"}, \"u_resolution_notes\": {\"type\": \"str\"}, \"u_labor_hours\": {\"type\": \"decimal\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_estimated_cost\": {\"type\": \"decimal\"}, \"u_actual_cost\": {\"type\": \"decimal\"}}, \"u_eqlc_inspection_record\": {\"u_inspection_number\": {\"type\": \"str\"}, \"u_asset\": {\"FK\": \"u_eqlc_asset\"}, \"u_inspector\": {\"FK\": \"u_eqlc_technician\"}, \"u_inspection_date\": {\"type\": \"str\"}, \"u_inspection_type\": {\"type\": \"str\", \"enum\": [\"Routine\", \"Intake\", \"Post-Repair\", \"Safety\"]}, \"u_overall_condition\": {\"type\": \"str\", \"enum\": [\"Poor\", \"Fair\", \"Good\", \"Excellent\"]}, \"u_findings_summary\": {\"type\": \"str\"}, \"u_status_change_triggered\": {\"type\": \"bool\"}, \"u_recommended_action\": {\"type\": \"str\", \"enum\": [\"No Action\", \"Schedule Maintenance\", \"Take Out of Service\", \"Decommission\"]}, \"u_next_inspection_due\": {\"type\": \"str\"}, \"u_safety_hazard_identified\": {\"type\": \"bool\"}, \"u_inspection_score\": {\"type\": \"int\"}, \"u_intake_clearance_granted\": {\"type\": \"bool\"}}, \"u_eqlc_decommission_order\": {\"u_order_number\": {\"type\": \"str\"}, \"u_asset\": {\"FK\": \"u_eqlc_asset\"}, \"u_responsible_technician\": {\"FK\": \"u_eqlc_technician\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Pending Approval\", \"Approved\", \"In Progress\", \"Completed\"]}, \"u_requested_date\": {\"type\": \"str\"}, \"u_approved_date\": {\"type\": \"str\"}, \"u_disposal_method\": {\"type\": \"str\", \"enum\": [\"Recycle\", \"Sell\", \"Donate\", \"Destroy\"]}, \"u_justification\": {\"type\": \"str\"}, \"u_approver_notes\": {\"type\": \"str\"}, \"u_managerial_override\": {\"type\": \"bool\"}, \"u_override_reason\": {\"type\": \"str\"}, \"u_oos_duration_days\": {\"type\": \"int\"}, \"u_completion_date\": {\"type\": \"str\"}}, \"u_eqlc_technician\": {\"u_technician_id\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_specialization\": {\"type\": \"str\", \"enum\": [\"Mechanical\", \"Electrical\", \"IT Hardware\", \"General\"]}, \"u_certification_level\": {\"type\": \"str\", \"enum\": [\"Basic\", \"Intermediate\", \"Advanced\"]}, \"u_active\": {\"type\": \"bool\"}, \"u_hire_date\": {\"type\": \"str\"}, \"u_team\": {\"FK\": \"u_eqlc_team\"}, \"u_max_concurrent_assignments\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}, \"u_years_experience\": {\"type\": \"int\"}, \"u_last_training_date\": {\"type\": \"str\"}}, \"u_eqlc_location\": {\"u_location_code\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_building\": {\"type\": \"str\"}, \"u_floor\": {\"type\": \"str\"}, \"u_room\": {\"type\": \"str\"}, \"u_site\": {\"type\": \"str\"}, \"u_location_type\": {\"type\": \"str\", \"enum\": [\"Operations Floor\", \"Storage\", \"Server Room\", \"Outdoor\"]}, \"u_capacity\": {\"type\": \"int\"}, \"u_active\": {\"type\": \"bool\"}, \"u_responsible_team\": {\"FK\": \"u_eqlc_team\"}, \"u_access_restrictions\": {\"type\": \"str\"}, \"u_geo_coordinates\": {\"type\": \"str\"}}, \"u_eqlc_checklist_template\": {\"u_template_number\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_template_type\": {\"type\": \"str\", \"enum\": [\"Maintenance\", \"Inspection\", \"Intake\", \"Decommission\"]}, \"u_version\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_total_items\": {\"type\": \"int\"}, \"u_estimated_duration_minutes\": {\"type\": \"int\"}, \"u_active\": {\"type\": \"bool\"}, \"u_requires_sign_off\": {\"type\": \"bool\"}, \"u_last_reviewed_date\": {\"type\": \"str\"}, \"u_applicable_criticality\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_notes\": {\"type\": \"str\"}}, \"u_eqlc_team\": {\"u_team_code\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_department\": {\"type\": \"str\"}, \"u_team_type\": {\"type\": \"str\", \"enum\": [\"Facilities\", \"IT Operations\", \"Field Service\", \"Safety\"]}, \"u_active\": {\"type\": \"bool\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_max_asset_capacity\": {\"type\": \"int\"}, \"u_on_call_schedule\": {\"type\": \"str\"}, \"u_sla_response_hours\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}, \"u_established_date\": {\"type\": \"str\"}}, \"u_eqlc_procurement_request\": {\"u_request_number\": {\"type\": \"str\"}, \"u_requested_category\": {\"FK\": \"u_eqlc_category\"}, \"u_requesting_team\": {\"FK\": \"u_eqlc_team\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Approved\", \"Fulfilled\", \"Cancelled\"]}, \"u_requested_quantity\": {\"type\": \"int\"}, \"u_justification\": {\"type\": \"str\"}, \"u_estimated_unit_cost\": {\"type\": \"decimal\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_required_by_date\": {\"type\": \"str\"}, \"u_approved_date\": {\"type\": \"str\"}, \"u_fulfillment_asset\": {\"FK\": \"u_eqlc_asset\"}, \"u_vendor_name\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_eqlc_reinstatement_request\": {\"u_request_number\": {\"type\": \"str\"}, \"u_asset\": {\"FK\": \"u_eqlc_asset\"}, \"u_requesting_technician\": {\"FK\": \"u_eqlc_technician\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Under Review\", \"Approved\", \"Denied\", \"Completed\"]}, \"u_reinstatement_reason\": {\"type\": \"str\"}, \"u_requested_date\": {\"type\": \"str\"}, \"u_managerial_approval_required\": {\"type\": \"bool\"}, \"u_approved_date\": {\"type\": \"str\"}, \"u_approver_notes\": {\"type\": \"str\"}, \"u_supporting_inspection\": {\"FK\": \"u_eqlc_inspection_record\"}, \"u_reinstatement_completed_date\": {\"type\": \"str\"}, \"u_denial_reason\": {\"type\": \"str\"}}}", "business_rules": [{"name": "oos_high_crit_asset_actions", "fires_on_table": "u_eqlc_asset", "filter_condition": "u_statusCHANGESTO4^u_criticality=3", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Set out_of_service_date on current asset\n var todayStr = new GlideDateTime().getDate().toString();\n var oldOosDate = current.getValue('u_out_of_service_date');\n current.setValue('u_out_of_service_date', todayStr);\n _ewmLog('u_eqlc_asset', 'u_out_of_service_date', oldOosDate, current.getValue('u_out_of_service_date'), '');\n\n // 2. Update asset_notes with out-of-service notice\n var oldNotes = current.getValue('u_asset_notes');\n current.setValue('u_asset_notes', 'High-criticality asset taken out of service. Emergency maintenance review required.');\n _ewmLog('u_eqlc_asset', 'u_asset_notes', oldNotes, current.getValue('u_asset_notes'), '');\n\n // 3. Reset intake_completed flag\n var oldIntake = current.getValue('u_intake_completed');\n current.setValue('u_intake_completed', 'false');\n _ewmLog('u_eqlc_asset', 'u_intake_completed', oldIntake, current.getValue('u_intake_completed'), '');\n\n // 4. Insert emergency maintenance request for this high-criticality OOS asset\n var gr = new GlideRecord('u_eqlc_maintenance_request');\n gr.initialize();\n gr.setValue('u_asset', current.getUniqueValue());\n gr.setValue('u_maintenance_type', '3');\n gr.setValue('u_status', '1');\n _ewmLog('u_eqlc_maintenance_request', 'u_status', '', '1', '');\n gr.setValue('u_priority', '4');\n _ewmLog('u_eqlc_maintenance_request', 'u_priority', '', '4', '');\n gr.setValue('u_problem_description', 'Auto-generated: High-criticality asset moved to Out of Service. Emergency review required.');\n try {\n var result = gr.insert();\n if (!result) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "oos_create_decom_and_log_inspect", "fires_on_table": "u_eqlc_asset", "filter_condition": "u_statusCHANGESTO4", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a Decommission Order (Pending Approval) for the asset now Out of Service\n var grDecom = new GlideRecord('u_eqlc_decommission_order');\n grDecom.initialize();\n grDecom.setValue('u_asset', current.getValue('sys_id'));\n _ewmLog('u_eqlc_decommission_order', 'u_asset', '', current.getValue('sys_id'), '');\n\n grDecom.setValue('u_status', '1');\n _ewmLog('u_eqlc_decommission_order', 'u_status', '', '1', '');\n\n grDecom.setValue('u_justification', 'Auto-generated: asset moved to Out of Service status');\n _ewmLog('u_eqlc_decommission_order', 'u_justification', '', 'Auto-generated: asset moved to Out of Service status', '');\n\n try {\n var rDecom = grDecom.insert();\n if (!rDecom) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + grDecom.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Close all open maintenance requests for this asset (set status to Closed)\n var grMaint = new GlideRecord('u_eqlc_maintenance_request');\n grMaint.addQuery('u_asset', current.getValue('sys_id'));\n grMaint.addQuery('u_status', '1'); // Open\n grMaint.query();\n while (grMaint.next()) {\n var oldMaintStatus = grMaint.getValue('u_status');\n grMaint.setValue('u_status', '4');\n _ewmLog('u_eqlc_maintenance_request', 'u_status', oldMaintStatus, '4', '');\n\n var oldResNotes = grMaint.getValue('u_resolution_notes');\n grMaint.setValue('u_resolution_notes', 'Auto-closed: asset moved to Out of Service');\n _ewmLog('u_eqlc_maintenance_request', 'u_resolution_notes', oldResNotes, 'Auto-closed: asset moved to Out of Service', '');\n\n try {\n var rMaint = grMaint.update();\n if (!rMaint) {\n _ewmLog('', '', '', '', 'GR update failed: ' + grMaint.getLastErrorMessage());\n }\n } catch (e2) {\n _ewmLog('', '', '', '', e2.message || String(e2));\n }\n }\n\n // 3. Insert a Safety inspection record to document the OOS transition\n var grInsp = new GlideRecord('u_eqlc_inspection_record');\n grInsp.initialize();\n grInsp.setValue('u_asset', current.getValue('sys_id'));\n _ewmLog('u_eqlc_inspection_record', 'u_asset', '', current.getValue('sys_id'), '');\n\n grInsp.setValue('u_inspection_type', '4');\n _ewmLog('u_eqlc_inspection_record', 'u_inspection_type', '', '4', '');\n\n grInsp.setValue('u_overall_condition', '1');\n _ewmLog('u_eqlc_inspection_record', 'u_overall_condition', '', '1', '');\n\n grInsp.setValue('u_findings_summary', 'Asset transitioned to Out of Service - safety inspection required');\n _ewmLog('u_eqlc_inspection_record', 'u_findings_summary', '', 'Asset transitioned to Out of Service - safety inspection required', '');\n\n grInsp.setValue('u_status_change_triggered', 'true');\n _ewmLog('u_eqlc_inspection_record', 'u_status_change_triggered', '', 'true', '');\n\n grInsp.setValue('u_recommended_action', '3');\n _ewmLog('u_eqlc_inspection_record', 'u_recommended_action', '', '3', '');\n\n grInsp.setValue('u_safety_hazard_identified', 'true');\n _ewmLog('u_eqlc_inspection_record', 'u_safety_hazard_identified', '', 'true', '');\n\n try {\n var rInsp = grInsp.insert();\n if (!rInsp) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + grInsp.getLastErrorMessage());\n }\n } catch (e3) {\n _ewmLog('', '', '', '', e3.message || String(e3));\n }\n\n})(current, previous);"}, {"name": "create_safety_insp_on_oos", "fires_on_table": "u_eqlc_asset", "filter_condition": "u_statusCHANGESTO4", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n var gr = new GlideRecord('u_eqlc_inspection_record');\n gr.initialize();\n\n gr.setValue('u_asset', current.getValue('u_asset_number'));\n _ewmLog('u_eqlc_inspection_record', 'u_asset', '', current.getValue('u_asset_number'), '');\n\n var oldType = gr.getValue('u_inspection_type');\n gr.setValue('u_inspection_type', '2');\n _ewmLog('u_eqlc_inspection_record', 'u_inspection_type', oldType || '', '2', '');\n\n var oldCondition = gr.getValue('u_overall_condition');\n gr.setValue('u_overall_condition', '3');\n _ewmLog('u_eqlc_inspection_record', 'u_overall_condition', oldCondition || '', '3', '');\n\n var oldFindings = gr.getValue('u_findings_summary');\n gr.setValue('u_findings_summary', 'Auto-generated intake inspection upon OOS transition for asset ' + current.getValue('u_asset_number'));\n _ewmLog('u_eqlc_inspection_record', 'u_findings_summary', oldFindings || '', gr.getValue('u_findings_summary'), '');\n\n var oldHazard = gr.getValue('u_safety_hazard_identified');\n gr.setValue('u_safety_hazard_identified', 'false');\n _ewmLog('u_eqlc_inspection_record', 'u_safety_hazard_identified', oldHazard || '', 'false', '');\n\n var oldClearance = gr.getValue('u_intake_clearance_granted');\n gr.setValue('u_intake_clearance_granted', 'true');\n _ewmLog('u_eqlc_inspection_record', 'u_intake_clearance_granted', oldClearance || '', 'true', '');\n\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "oos_high_crit_asset_provision_records", "fires_on_table": "u_eqlc_asset", "filter_condition": "u_statusCHANGESTO4^u_criticality=3", "trigger_sequence": "after", "trigger_type": "update", "order": 300, "script": "(function executeRule(current, previous) {\n\n // 1. Insert an intake inspection record for the high-criticality OOS asset\n var grInsp = new GlideRecord('u_eqlc_inspection_record');\n grInsp.initialize();\n grInsp.setValue('u_asset', current.getValue('sys_id'));\n grInsp.setValue('u_inspection_type', '2');\n _ewmLog('u_eqlc_inspection_record', 'u_inspection_type', '', '2', '');\n grInsp.setValue('u_status_change_triggered', 'false');\n _ewmLog('u_eqlc_inspection_record', 'u_status_change_triggered', '', 'false', '');\n try {\n var r1 = grInsp.insert();\n if (!r1) { _ewmLog('','','','', 'GR insert failed on u_eqlc_inspection_record: ' + grInsp.getLastErrorMessage()); }\n } catch(e) {\n _ewmLog('','','','', e.message || String(e));\n }\n\n // 2. Insert a preventive maintenance request for OOS servicing\n var grMaint = new GlideRecord('u_eqlc_maintenance_request');\n grMaint.initialize();\n grMaint.setValue('u_asset', current.getValue('sys_id'));\n grMaint.setValue('u_priority', '3');\n _ewmLog('u_eqlc_maintenance_request', 'u_priority', '', '3', '');\n try {\n var r2 = grMaint.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed on u_eqlc_maintenance_request: ' + grMaint.getLastErrorMessage()); }\n } catch(e2) {\n _ewmLog('','','','', e2.message || String(e2));\n }\n\n // 3. Insert a procurement request linking back to this asset\n var grProc = new GlideRecord('u_eqlc_procurement_request');\n grProc.initialize();\n grProc.setValue('u_fulfillment_asset', current.getValue('sys_id'));\n grProc.setValue('u_status', '4');\n _ewmLog('u_eqlc_procurement_request', 'u_status', '', '4', '');\n try {\n var r3 = grProc.insert();\n if (!r3) { _ewmLog('','','','', 'GR insert failed on u_eqlc_procurement_request: ' + grProc.getLastErrorMessage()); }\n } catch(e3) {\n _ewmLog('','','','', e3.message || String(e3));\n }\n\n})(current, previous);"}, {"name": "oos_high_crit_reinstate_decomm", "fires_on_table": "u_eqlc_asset", "filter_condition": "u_statusCHANGESTO4^u_criticality=3", "trigger_sequence": "before", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a reinstatement request (pre-created as Pending) for high-criticality OOS assets\n var rr = new GlideRecord('u_eqlc_reinstatement_request');\n rr.initialize();\n rr.setValue('u_asset', current.getUniqueValue());\n _ewmLog('u_eqlc_reinstatement_request', 'u_asset', '', current.getUniqueValue(), '');\n rr.setValue('u_status', '1');\n _ewmLog('u_eqlc_reinstatement_request', 'u_status', '', '1', '');\n rr.setValue('u_managerial_approval_required', 'true');\n _ewmLog('u_eqlc_reinstatement_request', 'u_managerial_approval_required', '', 'true', '');\n rr.setValue('u_reinstatement_reason', 'Auto-created: high-criticality asset moved to Out of Service');\n _ewmLog('u_eqlc_reinstatement_request', 'u_reinstatement_reason', '', 'Auto-created: high-criticality asset moved to Out of Service', '');\n try {\n var rrResult = rr.insert();\n if (!rrResult) { _ewmLog('','','','', 'GR insert failed: ' + rr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update any existing Pending Approval decommission orders for this asset to add justification note\n var deco = new GlideRecord('u_eqlc_decommission_order');\n deco.addQuery('u_asset', current.getUniqueValue());\n deco.addQuery('u_status', '1');\n deco.query();\n while (deco.next()) {\n var oldNotes = deco.getValue('u_approver_notes');\n deco.setValue('u_approver_notes', 'High-criticality asset confirmed OOS - expedite review');\n _ewmLog('u_eqlc_decommission_order', 'u_approver_notes', oldNotes, 'High-criticality asset confirmed OOS - expedite review', '');\n try {\n var dResult = deco.update();\n if (!dResult) { _ewmLog('','','','', 'GR update failed: ' + deco.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "23594aa180a807103e487b245ac97733", "u_br_name": "oos_high_crit_asset_actions", "u_table_name": "u_eqlc_maintenance_request", "u_field_name": "u_priority", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "23594aa180a807103e487b245ac97736", "u_br_name": "create_safety_insp_on_oos", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_asset", "u_old_value": "", "u_new_value": "EQ-HC-90210", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "23594aa180a807103e487b245ac97781", "u_br_name": "create_safety_insp_on_oos", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_findings_summary", "u_old_value": "", "u_new_value": "Auto-generated intake inspection upon OOS transition for asset EQ-HC-90210", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "23594aa180a807103e487b245ac97785", "u_br_name": "oos_create_decom_and_log_inspect", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_overall_condition", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "27594aa180a807103e487b245ac97736", "u_br_name": "create_safety_insp_on_oos", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_overall_condition", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "27594aa180a807103e487b245ac97781", "u_br_name": "create_safety_insp_on_oos", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_intake_clearance_granted", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "27594aa180a807103e487b245ac97785", "u_br_name": "oos_create_decom_and_log_inspect", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_status_change_triggered", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "2b594aa180a807103e487b245ac97785", "u_br_name": "oos_create_decom_and_log_inspect", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_safety_hazard_identified", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "2b594aa180a807103e487b245ac97786", "u_br_name": "oos_high_crit_asset_provision_records", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_inspection_type", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "2b594aa180a807103e487b245ac97787", "u_br_name": "oos_high_crit_asset_provision_records", "u_table_name": "u_eqlc_maintenance_request", "u_field_name": "u_priority", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "2f594aa180a807103e487b245ac97732", "u_br_name": "oos_high_crit_asset_actions", "u_table_name": "u_eqlc_asset", "u_field_name": "u_intake_completed", "u_old_value": "1", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "2f594aa180a807103e487b245ac97783", "u_br_name": "oos_create_decom_and_log_inspect", "u_table_name": "u_eqlc_maintenance_request", "u_field_name": "u_resolution_notes", "u_old_value": "", "u_new_value": "Auto-closed: asset moved to Out of Service", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "2f594aa180a807103e487b245ac97784", "u_br_name": "oos_create_decom_and_log_inspect", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_asset", "u_old_value": "", "u_new_value": "d3594aa180a807103e487b245ac9772c", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "63594aa180a807103e487b245ac97734", "u_br_name": "oos_high_crit_reinstate_decomm", "u_table_name": "u_eqlc_reinstatement_request", "u_field_name": "u_managerial_approval_required", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "6b594aa180a807103e487b245ac97782", "u_br_name": "oos_create_decom_and_log_inspect", "u_table_name": "u_eqlc_decommission_order", "u_field_name": "u_asset", "u_old_value": "", "u_new_value": "d3594aa180a807103e487b245ac9772c", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "6f594aa180a807103e487b245ac97733", "u_br_name": "oos_high_crit_reinstate_decomm", "u_table_name": "u_eqlc_reinstatement_request", "u_field_name": "u_asset", "u_old_value": "", "u_new_value": "d3594aa180a807103e487b245ac9772c", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "6f594aa180a807103e487b245ac97782", "u_br_name": "oos_create_decom_and_log_inspect", "u_table_name": "u_eqlc_decommission_order", "u_field_name": "u_justification", "u_old_value": "", "u_new_value": "Auto-generated: asset moved to Out of Service status", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "a3594aa180a807103e487b245ac97736", "u_br_name": "create_safety_insp_on_oos", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_inspection_type", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "a3594aa180a807103e487b245ac97781", "u_br_name": "create_safety_insp_on_oos", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_safety_hazard_identified", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "a3594aa180a807103e487b245ac97785", "u_br_name": "oos_create_decom_and_log_inspect", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_findings_summary", "u_old_value": "", "u_new_value": "Asset transitioned to Out of Service - safety inspection required", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "a7594aa180a807103e487b245ac97785", "u_br_name": "oos_create_decom_and_log_inspect", "u_table_name": "u_eqlc_inspection_record", "u_field_name": "u_recommended_action", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:34:45"}, {"sys_id": "ab594aa180a807103e487b245ac97732", "u_br_name": "oos_high_crit_asset_actions", "u_table_name": "u_eqlc_asset", "u_field_name": "u_asset_notes", "u_old_value": "Operational since 2022. 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Requires 48-hour advance notice to building occupants before any test activation.\"}, {\"u_name\": \"Passenger Elevator 2 - Building C\", \"u_manufacturer\": \"Otis Elevator Company\", \"u_replacement_cost\": \"220000\", \"u_asset_category\": \"4\", \"sys_mod_count\": \"0\", \"u_model_number\": \"Gen2-MRL-630\", \"u_next_service_date\": \"2025-09-20\", \"u_maintenance_contract\": \"\", \"sys_updated_on\": \"2026-05-01 07:09:55\", \"sys_tags\": \"\", \"u_asset_tag\": \"FA-ELEV-0008\", \"sys_id\": \"7fef5782e96403103e4839baa507115a\", \"u_building\": \"\", \"u_room\": \"\", \"sys_updated_by\": \"admin\", \"u_warranty_expiry\": \"2017-11-05\", \"sys_created_on\": \"2026-05-01 07:09:55\", \"u_last_service_date\": \"2025-03-20\", \"u_install_date\": \"2012-11-05\", \"u_status\": \"2\", \"sys_created_by\": \"admin\", \"u_service_notes\": \"Serves floors B1 through 12 in Building C. Motor burnout confirmed by inspection report IR-0055 on 2025-06-08. Unit locked out of service per safety protocol. Elevator 1 in same bank remains operational. Motor model: OT-PMSM-18KW. Replacement requires certified Otis-trained technician.\"}, {\"u_name\": \"Rooftop HVAC Unit - Building A Floors 3-5\", \"u_manufacturer\": \"Carrier\", \"u_replacement_cost\": \"42000\", \"u_asset_category\": \"1\", \"sys_mod_count\": \"0\", \"u_model_number\": \"48XL-060-3A\", \"u_next_service_date\": \"2025-06-10\", \"u_maintenance_contract\": \"\", \"sys_updated_on\": \"2026-05-01 07:09:54\", \"sys_tags\": \"\", \"u_asset_tag\": \"FA-HVAC-0031\", \"sys_id\": \"abef1782e96403103e4839baa50711db\", \"u_building\": \"\", \"u_room\": \"\", \"sys_updated_by\": \"admin\", \"u_warranty_expiry\": \"2023-03-15\", \"sys_created_on\": \"2026-05-01 07:09:54\", \"u_last_service_date\": \"2024-12-10\", \"u_install_date\": \"2018-03-15\", \"u_status\": \"2\", \"sys_created_by\": \"admin\", \"u_service_notes\": \"Unit services floors 3 through 5 of Building A. Compressor has shown intermittent faults since Q4 2024. Refrigerant R-410A. Annual filter replacement and coil cleaning required. Access via rooftop hatch on Level 6.\"}, {\"u_name\": \"East Hall AHU-3\", \"u_manufacturer\": \"Carrier\", \"u_replacement_cost\": \"35000\", \"u_asset_category\": \"1\", \"sys_mod_count\": \"0\", \"u_model_number\": \"39HQ-480\", \"u_next_service_date\": \"2025-08-10\", \"u_maintenance_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_maintenance_contract/11c8015ee92843103e4839baa507116d\", \"value\": \"11c8015ee92843103e4839baa507116d\"}, \"sys_updated_on\": \"2026-05-01 14:47:59\", \"sys_tags\": \"\", \"u_asset_tag\": \"FA-HVAC-3021\", \"sys_id\": \"edc8415ee92843103e4839baa5071160\", \"u_building\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_building/59c8015ee92843103e4839baa507116f\", \"value\": \"59c8015ee92843103e4839baa507116f\"}, \"u_room\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_room/61c8015ee92843103e4839baa5071172\", \"value\": \"61c8015ee92843103e4839baa5071172\"}, \"sys_updated_by\": \"admin\", \"u_warranty_expiry\": \"2028-06-15\", \"sys_created_on\": \"2026-05-01 14:47:59\", \"u_last_service_date\": \"2025-02-10\", \"u_install_date\": \"2018-06-15\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_service_notes\": \"Routine quarterly service completed Feb 2025\"}], \"u_fom_technician\": [{\"u_name\": \"Marcus Webb\", \"u_notes\": \"Senior HVAC specialist - east campus\", \"u_skill_level\": \"3\", \"u_department\": \"\", \"u_hourly_rate\": \"65\", \"u_email\": \"mwebb@facilities.org\", \"u_active_work_order_count\": \"2\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-4478\", \"sys_updated_on\": \"2026-05-01 14:47:59\", \"sys_tags\": \"\", \"u_certification_categories\": \"HVAC,Electrical\", \"u_is_active\": \"true\", \"sys_id\": \"79c8415ee92843103e4839baa5071163\", \"u_availability_status\": \"1\", \"sys_updated_by\": \"admin\", \"u_phone\": \"555-321-9876\", \"sys_created_on\": \"2026-05-01 14:47:59\", \"u_hire_date\": \"2019-03-01\", \"u_certification_expiry\": \"2026-09-30\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Marcus J. Delgado\", \"u_notes\": \"Lead technician for HVAC systems across Building A and B. Carrier-certified for 48XL series rooftop units. Holds EPA 608 Universal refrigerant handling certification. Available for emergency callout.\", \"u_skill_level\": \"3\", \"u_department\": \"\", \"u_hourly_rate\": \"78.5\", \"u_email\": \"m.delgado@facilityops.com\", \"u_active_work_order_count\": \"1\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-10247\", \"sys_updated_on\": \"2026-05-01 07:09:48\", \"sys_tags\": \"\", \"u_certification_categories\": \"HVAC, Electrical\", \"u_is_active\": \"true\", \"sys_id\": \"82efd382e96403103e4839baa50711d9\", \"u_availability_status\": \"2\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-312-555-0184\", \"sys_created_on\": \"2026-05-01 07:09:48\", \"u_hire_date\": \"2014-02-10\", \"u_certification_expiry\": \"2026-02-28\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Derek A. Fontaine\", \"u_notes\": \"Otis factory-certified technician for Gen2 and GeN2 MRL series elevators. QEI-licensed elevator inspector. Authored inspection report IR-0055 confirming OT-PMSM-18KW motor burnout on 2025-06-08. On standby pending escalation approval for WO0001003.\", \"u_skill_level\": \"4\", \"u_department\": \"\", \"u_hourly_rate\": \"92\", \"u_email\": \"d.fontaine@facilityops.com\", \"u_active_work_order_count\": \"0\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-10156\", \"sys_updated_on\": \"2026-05-01 07:09:50\", \"sys_tags\": \"\", \"u_certification_categories\": \"Elevator, Electrical\", \"u_is_active\": \"true\", \"sys_id\": \"96ef1782e96403103e4839baa5071173\", \"u_availability_status\": \"1\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-312-555-0093\", \"sys_created_on\": \"2026-05-01 07:09:50\", \"u_hire_date\": \"2009-05-18\", \"u_certification_expiry\": \"2026-05-31\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Priya R. Nambiar\", \"u_notes\": \"NICET Level II certified fire protection technician. Experienced with Tyco WPS-2200 series suppression systems. Completed 12 fire suppression inspections in the past 18 months. 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Replace two corroded sprinkler heads on floor 3 (heads S3-14 and S3-22). Conduct full flow test and pressure check across all floors. Update inspection log in control panel. Notify building manager of sprinkler head replacements in advance. No immediate safety risk identified — system remains functional.\", \"sys_created_on\": \"2026-05-01 07:10:01\", \"u_findings\": \"Preliminary walkthrough inspection of wet pipe fire suppression system FA-FIRE-0017 in Building B conducted prior to scheduled 6-month service. Control panel in basement room B-001 is operational with no active fault codes. Visual inspection of sprinkler heads on floors 1-4 completed — two sprinkler heads on floor 3 show minor corrosion and will require replacement during service. Pressure gauge readings within acceptable range at 125 PSI static. Water supply valve confirmed open. Floors 5-8 inspection deferred to service date pending building occupant notification per protocol.\", \"u_inspection_date\": \"2025-06-14 10:00:00\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"\", \"u_report_number\": \"IR-0054\"}, {\"u_safety_hazard_identified\": \"false\", \"u_estimated_repair_cost\": \"3200\", \"u_work_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_work_order/14ff5782e96403103e4839baa5071164\", \"value\": \"14ff5782e96403103e4839baa5071164\"}, \"sys_mod_count\": \"0\", \"u_approval_status\": \"2\", \"u_overall_condition\": \"3\", \"sys_updated_on\": \"2026-05-01 07:10:01\", \"sys_tags\": \"\", \"u_approved_by\": \"Sandra K. Oyelaran - Facilities Manager\", \"u_inspector\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_technician/96ef1782e96403103e4839baa5071173\", \"value\": \"96ef1782e96403103e4839baa5071173\"}, \"u_follow_up_required\": \"true\", \"sys_id\": \"15ff9782e96403103e4839baa507111f\", \"sys_updated_by\": \"admin\", \"u_recommended_action\": \"Replace compressor unit with OEM Carrier replacement part. Perform full refrigerant recharge with R-410A following replacement. Clean condenser coils during same service visit. Verify system operation across all three floors before returning to service. Schedule follow-up inspection within 30 days of repair completion to confirm sustained performance.\", \"sys_created_on\": \"2026-05-01 07:10:01\", \"u_findings\": \"Rooftop HVAC unit FA-HVAC-0031 inspected on site. Compressor unit (Carrier 48XL-060-3A) confirmed seized — no mechanical rotation detected on manual check. Refrigerant pressure readings indicate complete loss of compression. Condenser coils show minor fouling but are otherwise serviceable. Electrical connections and control board intact with no signs of burn damage. Blower motor operational. Root cause assessed as end-of-life compressor failure consistent with intermittent fault history since Q4 2024.\", \"u_inspection_date\": \"2025-06-10 09:15:00\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2025-06-10 11:30:00\", \"u_report_number\": \"IR-0053\"}, {\"u_safety_hazard_identified\": \"true\", \"u_estimated_repair_cost\": \"18500\", \"u_work_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_work_order/14ff5782e96403103e4839baa5071164\", \"value\": \"14ff5782e96403103e4839baa5071164\"}, \"sys_mod_count\": \"0\", \"u_approval_status\": \"2\", \"u_overall_condition\": \"4\", \"sys_updated_on\": \"2026-05-01 07:10:02\", \"sys_tags\": \"\", \"u_approved_by\": \"Sandra K. Oyelaran - Facilities Manager\", \"u_inspector\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_technician/96ef1782e96403103e4839baa5071173\", \"value\": \"96ef1782e96403103e4839baa5071173\"}, \"u_follow_up_required\": \"true\", \"sys_id\": \"59ff9782e96403103e4839baa5071121\", \"sys_updated_by\": \"admin\", \"u_recommended_action\": \"Full replacement of OT-PMSM-18KW motor unit required — repair not viable given extent of winding damage. Replacement must be performed by Otis factory-certified technician. Reset drive controller and perform full load test following motor installation. Estimated parts and labor cost of $18,500 exceeds contract ceiling of $15,000 — escalation to Facilities Director required before work can commence. Post-repair inspection and load certification test mandatory before returning elevator to service.\", \"sys_created_on\": \"2026-05-01 07:10:02\", \"u_findings\": \"Comprehensive inspection of Passenger Elevator 2 (FA-ELEV-0008) in Building C conducted following reported stoppage between floors 7 and 8 on 2025-06-07. Motor compartment accessed via MRL cabinet on floor 12. Permanent magnet synchronous motor (OT-PMSM-18KW) confirmed burned out — winding insulation resistance measured at 0.2 MΩ (minimum acceptable: 1 MΩ). Visible heat discoloration and carbon deposits on stator windings. Drive controller shows fault code E-14 (motor overtemperature trip). Brake system, guide rails, and cabin structure are in serviceable condition. No structural or hydraulic issues identified. Elevator locked out of service per ASME A17.1 safety code. Elevator 1 in same bank confirmed operational.\", \"u_inspection_date\": \"2025-06-08 14:30:00\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2025-06-09 09:00:00\", \"u_report_number\": \"IR-0055\"}], \"u_fom_maintenance_contract\": [{\"u_covered_categories\": \"HVAC,Electrical\", \"u_name\": \"Campus HVAC Full Service Agreement\", \"sys_mod_count\": \"0\", \"u_total_contract_value\": \"120000\", \"u_vendor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_vendor/09c8015ee92843103e4839baa507116a\", \"value\": \"09c8015ee92843103e4839baa507116a\"}, \"sys_updated_on\": \"2026-05-01 14:47:57\", \"u_contract_number\": \"MC-2025-0042\", \"sys_tags\": \"\", \"u_escalation_threshold_pct\": \"75\", \"u_auto_renew\": \"true\", \"u_cost_ceiling\": \"50000\", \"sys_id\": \"11c8015ee92843103e4839baa507116d\", \"sys_updated_by\": \"admin\", \"u_contract_notes\": \"Standard annual contract for campus HVAC systems\", \"u_end_date\": \"2025-12-31\", \"sys_created_on\": \"2026-05-01 14:47:57\", \"u_contract_type\": \"1\", \"u_start_date\": \"2025-01-01\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_sla_response_hours\": \"4\"}, {\"u_covered_categories\": \"HVAC, Electrical\", \"u_name\": \"Full Service HVAC & Electrical Maintenance Agreement - FY2025\", \"sys_mod_count\": \"0\", \"u_total_contract_value\": \"120000\", \"u_vendor\": \"\", \"sys_updated_on\": \"2026-05-01 07:09:46\", \"u_contract_number\": \"MC-2024-0018\", \"sys_tags\": \"\", \"u_escalation_threshold_pct\": \"80\", \"u_auto_renew\": \"true\", \"u_cost_ceiling\": \"15000\", \"sys_id\": \"adefd382e96403103e4839baa50711d1\", \"sys_updated_by\": \"admin\", \"u_contract_notes\": \"Covers all HVAC and electrical assets across Buildings A, B, and C. Includes parts, labor, and emergency callout. Any single work order estimated cost exceeding $15,000 must be escalated to the Facilities Director before work commences. Carrier-certified technicians required for 48XL series rooftop units. Contract reviewed annually in November for renewal terms.\", \"u_end_date\": \"2025-12-31\", \"sys_created_on\": \"2026-05-01 07:09:46\", \"u_contract_type\": \"1\", \"u_start_date\": \"2025-01-01\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_sla_response_hours\": \"4\"}, {\"u_covered_categories\": \"Fire Safety\", \"u_name\": \"Preventive Maintenance Contract - Fire Safety Systems FY2025\", \"sys_mod_count\": \"0\", \"u_total_contract_value\": \"36000\", \"u_vendor\": \"\", \"sys_updated_on\": \"2026-05-01 07:09:48\", \"u_contract_number\": \"MC-2024-0031\", \"sys_tags\": \"\", \"u_escalation_threshold_pct\": \"80\", \"u_auto_renew\": \"false\", \"u_cost_ceiling\": \"5000\", \"sys_id\": \"bdefd382e96403103e4839baa50711d6\", \"sys_updated_by\": \"admin\", \"u_contract_notes\": \"Covers scheduled 6-month inspections, flow tests, pressure checks, and minor component replacements (e.g., sprinkler heads, valve seals) for all wet pipe and dry pipe fire suppression systems. NICET Level II or higher certification required for all performing technicians. Does not cover full system replacement or major structural remediation. Building occupants must be notified 48 hours in advance of any flow test activation per building safety protocol. Contract up for competitive re-tender in Q4 2025.\", \"u_end_date\": \"2025-12-31\", \"sys_created_on\": \"2026-05-01 07:09:48\", \"u_contract_type\": \"4\", \"u_start_date\": \"2025-01-01\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_sla_response_hours\": \"8\"}, {\"u_covered_categories\": \"Elevator\", \"u_name\": \"Full Service Elevator Maintenance & Repair Agreement - Multi-Year\", \"sys_mod_count\": \"0\", \"u_total_contract_value\": \"275000\", \"u_vendor\": \"\", \"sys_updated_on\": \"2026-05-01 07:09:47\", \"u_contract_number\": \"MC-2023-0009\", \"sys_tags\": \"\", \"u_escalation_threshold_pct\": \"80\", \"u_auto_renew\": \"false\", \"u_cost_ceiling\": \"15000\", \"sys_id\": \"f9efd382e96403103e4839baa50711d4\", \"sys_updated_by\": \"admin\", \"u_contract_notes\": \"Three-year multi-site elevator maintenance and repair contract covering all passenger and service elevators in Buildings B and C. Includes monthly lubrication and safety checks, annual load certification tests, and emergency breakdown response. Otis factory-certified technicians required for Gen2 and GeN2 MRL series units. SLA response of 2 hours for out-of-service elevators given life-safety implications. Any repair estimate exceeding the $15,000 cost ceiling requires written approval from the Facilities Director prior to work commencement. Contract managed by Facilities Operations department.\", \"u_end_date\": \"2026-06-30\", \"sys_created_on\": \"2026-05-01 07:09:47\", \"u_contract_type\": \"1\", \"u_start_date\": \"2023-07-01\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_sla_response_hours\": \"2\"}], \"u_fom_building\": [{\"u_name\": \"East Engineering Hall\", \"u_country\": \"US\", \"u_department\": \"\", \"u_city\": \"Springfield\", \"u_building_code\": \"BLD-EAST-07\", \"u_address\": \"700 Campus Drive\", \"sys_mod_count\": \"0\", \"u_facility_manager\": \"Robert Chen\", \"sys_updated_on\": \"2026-05-01 14:47:58\", \"sys_tags\": \"\", \"u_is_heritage_listed\": \"false\", \"u_gross_area_sqft\": \"45000\", \"sys_id\": \"59c8015ee92843103e4839baa507116f\", \"u_building_status\": \"1\", \"u_total_floors\": \"4\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:47:58\", \"u_construction_year\": \"1998\", \"sys_created_by\": \"admin\", \"u_annual_maintenance_budget\": \"200000\"}, {\"u_name\": \"Operations Center Building B\", \"u_country\": \"United States\", \"u_department\": \"\", \"u_city\": \"Chicago\", \"u_building_code\": \"BLD-B\", \"u_address\": \"1450 North Kingsbury Street\", \"sys_mod_count\": \"0\", \"u_facility_manager\": \"Sandra K. Oyelaran\", \"sys_updated_on\": \"2026-05-01 07:09:51\", \"sys_tags\": \"\", \"u_is_heritage_listed\": \"false\", \"u_gross_area_sqft\": \"112000\", \"sys_id\": \"7aef1782e96403103e4839baa507117a\", \"u_building_status\": \"1\", \"u_total_floors\": \"8\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:09:51\", \"u_construction_year\": \"2005\", \"sys_created_by\": \"admin\", \"u_annual_maintenance_budget\": \"280000\"}, {\"u_name\": \"Technology & Engineering Building C\", \"u_country\": \"United States\", \"u_department\": \"\", \"u_city\": \"Chicago\", \"u_building_code\": \"BLD-C\", \"u_address\": \"875 North Michigan Avenue\", \"sys_mod_count\": \"0\", \"u_facility_manager\": \"Sandra K. Oyelaran\", \"sys_updated_on\": \"2026-05-01 07:09:50\", \"sys_tags\": \"\", \"u_is_heritage_listed\": \"false\", \"u_gross_area_sqft\": \"230000\", \"sys_id\": \"aaef1782e96403103e4839baa5071175\", \"u_building_status\": \"1\", \"u_total_floors\": \"14\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:09:50\", \"u_construction_year\": \"2002\", \"sys_created_by\": \"admin\", \"u_annual_maintenance_budget\": \"510000\"}, {\"u_name\": \"Headquarters Building A\", \"u_country\": \"United States\", \"u_department\": \"\", \"u_city\": \"Chicago\", \"u_building_code\": \"BLD-A\", \"u_address\": \"1200 West Fulton Market Street\", \"sys_mod_count\": \"0\", \"u_facility_manager\": \"Sandra K. Oyelaran\", \"sys_updated_on\": \"2026-05-01 07:09:51\", \"sys_tags\": \"\", \"u_is_heritage_listed\": \"false\", \"u_gross_area_sqft\": \"185000\", \"sys_id\": \"b6ef1782e96403103e4839baa5071178\", \"u_building_status\": \"1\", \"u_total_floors\": \"12\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:09:51\", \"u_construction_year\": \"1998\", \"sys_created_by\": \"admin\", \"u_annual_maintenance_budget\": \"420000\"}], \"u_fom_room\": [{\"u_notes\": \"Contains the MRL drive controller and motor access panel for Passenger Elevator 2 (Gen2-MRL-630). Motor burnout confirmed by Derek Fontaine during inspection on 2025-06-08 per report IR-0055. Room locked out of access to non-authorized personnel per ASME A17.1 safety code. Entry requires Otis factory-certified technician. Elevator 1 MRL cabinet is in adjacent room C-1202 and remains operational.\", \"u_responsible_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_technician/96ef1782e96403103e4839baa5071173\", \"value\": \"96ef1782e96403103e4839baa5071173\"}, \"u_room_name\": \"Elevator MRL Cabinet Room - Floor 12\", \"u_room_status\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:09:54\", \"sys_tags\": \"\", \"u_capacity\": \"2\", \"u_hvac_zone\": \"Zone C-Upper\", \"u_last_inspection_date\": \"2025-06-08\", \"u_room_number\": \"C-1201\", \"sys_id\": \"17ef1782e96403103e4839baa50711d9\", \"u_building\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_building/aaef1782e96403103e4839baa5071175\", \"value\": \"aaef1782e96403103e4839baa5071175\"}, \"u_area_sqft\": \"320\", \"sys_updated_by\": \"admin\", \"u_room_type\": \"2\", \"u_floor_number\": \"12\", \"sys_created_on\": \"2026-05-01 07:09:54\", \"u_is_restricted_access\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Houses primary HVAC equipment for east wing\", \"u_responsible_technician\": \"\", \"u_room_name\": \"Mechanical Room 201\", \"u_room_status\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:47:58\", \"sys_tags\": \"\", \"u_capacity\": \"4\", \"u_hvac_zone\": \"Zone-E2\", \"u_last_inspection_date\": \"2025-03-15\", \"u_room_number\": \"E07-201\", \"sys_id\": \"61c8015ee92843103e4839baa5071172\", \"u_building\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_building/59c8015ee92843103e4839baa507116f\", \"value\": \"59c8015ee92843103e4839baa507116f\"}, \"u_area_sqft\": \"800\", \"sys_updated_by\": \"admin\", \"u_room_type\": \"2\", \"u_floor_number\": \"2\", \"sys_created_on\": \"2026-05-01 14:47:58\", \"u_is_restricted_access\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Houses the main fire suppression control panel, water supply valve, and pressure monitoring equipment for the wet pipe system covering all 8 floors of Building B. Building occupants must be notified 48 hours before any flow test activation. Access log maintained at door entry. Referenced in inspection report IR-0054.\", \"u_responsible_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_technician/96ef1782e96403103e4839baa5071173\", \"value\": \"96ef1782e96403103e4839baa5071173\"}, \"u_room_name\": \"Basement Mechanical Room - Fire Suppression Control\", \"u_room_status\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:09:52\", \"sys_tags\": \"\", \"u_capacity\": \"6\", \"u_hvac_zone\": \"Zone B-Basement\", \"u_last_inspection_date\": \"2025-06-14\", \"u_room_number\": \"B-B001\", \"sys_id\": \"8fef1782e96403103e4839baa50711d3\", \"u_building\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_building/aaef1782e96403103e4839baa5071175\", \"value\": \"aaef1782e96403103e4839baa5071175\"}, \"u_area_sqft\": \"850\", \"sys_updated_by\": \"admin\", \"u_room_type\": \"2\", \"u_floor_number\": \"0\", \"sys_created_on\": \"2026-05-01 07:09:52\", \"u_is_restricted_access\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Provides rooftop hatch access to HVAC units servicing floors 3-5. Entry requires fall protection equipment and a two-person team per safety protocol. Key held by Facilities Manager. Currently under maintenance due to active work order WO0001001.\", \"u_responsible_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_technician/96ef1782e96403103e4839baa5071173\", \"value\": \"96ef1782e96403103e4839baa5071173\"}, \"u_room_name\": \"Rooftop Mechanical Access Room - Level 6\", \"u_room_status\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:09:53\", \"sys_tags\": \"\", \"u_capacity\": \"4\", \"u_hvac_zone\": \"Zone A-Upper\", \"u_last_inspection_date\": \"2025-06-10\", \"u_room_number\": \"A-R601\", \"sys_id\": \"cfef1782e96403103e4839baa50711d6\", \"u_building\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_building/aaef1782e96403103e4839baa5071175\", \"value\": \"aaef1782e96403103e4839baa5071175\"}, \"u_area_sqft\": \"1200\", \"sys_updated_by\": \"admin\", \"u_room_type\": \"2\", \"u_floor_number\": \"6\", \"sys_created_on\": \"2026-05-01 07:09:53\", \"u_is_restricted_access\": \"true\", \"sys_created_by\": \"admin\"}], \"u_fom_pm_schedule\": [{\"u_assigned_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_technician/96ef1782e96403103e4839baa5071173\", \"value\": \"96ef1782e96403103e4839baa5071173\"}, \"u_estimated_cost\": \"650\", \"u_compliance_standard\": \"ASHRAE Standard 180 - Standard Practice for Inspection and Maintenance of Commercial Building HVAC Systems\", \"sys_mod_count\": \"0\", \"u_schedule_number\": \"FOM-PM-0038\", \"sys_updated_on\": \"2026-05-01 07:09:58\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_schedule_type\": \"1\", \"sys_id\": \"28ff5782e96403103e4839baa5071166\", \"u_frequency_days\": \"90\", \"u_next_due_date\": \"2025-06-10\", \"sys_updated_by\": \"admin\", \"u_last_run_date\": \"2024-12-10\", \"u_facility_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_facility_asset/7fef5782e96403103e4839baa507115a\", \"value\": \"7fef5782e96403103e4839baa507115a\"}, \"sys_created_on\": \"2026-05-01 07:09:58\", \"u_estimated_duration_hrs\": \"4\", \"u_task_checklist\": \"1. Inspect and replace air filters\\n2. Clean condenser and evaporator coils\\n3. Check refrigerant pressure levels (R-410A)\\n4. Inspect compressor operation and electrical connections\\n5. Lubricate blower motor bearings\\n6. Test thermostat and control board calibration\\n7. Inspect ductwork connections for leaks\\n8. Record all readings in service log\", \"u_schedule_name\": \"Quarterly HVAC Preventive Maintenance - Building A Rooftop Unit\", \"sys_created_by\": \"admin\"}, {\"u_assigned_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_technician/96ef1782e96403103e4839baa5071173\", \"value\": \"96ef1782e96403103e4839baa5071173\"}, \"u_estimated_cost\": \"850\", \"u_compliance_standard\": \"NFPA 25 - Standard for the Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems\", \"sys_mod_count\": \"0\", \"u_schedule_number\": \"FOM-PM-0042\", \"sys_updated_on\": \"2026-05-01 07:09:59\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_schedule_type\": \"1\", \"sys_id\": \"68ff9782e96403103e4839baa5071117\", \"u_frequency_days\": \"180\", \"u_next_due_date\": \"2025-06-15\", \"sys_updated_by\": \"admin\", \"u_last_run_date\": \"2024-12-15\", \"u_facility_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_facility_asset/7fef5782e96403103e4839baa507115a\", \"value\": \"7fef5782e96403103e4839baa507115a\"}, \"sys_created_on\": \"2026-05-01 07:09:59\", \"u_estimated_duration_hrs\": \"4\", \"u_task_checklist\": \"1. Visual inspection of all sprinkler heads on each floor\\n2. Check and record static pressure at main gauge\\n3. Conduct full flow test and record results\\n4. Inspect water supply valve - confirm fully open\\n5. Test alarm valve and water motor gong\\n6. Inspect control panel for fault codes\\n7. Replace any corroded or damaged sprinkler heads\\n8. Update inspection log in control panel\\n9. Notify building manager of test results\", \"u_schedule_name\": \"6-Month Fire Suppression System Inspection - Building B\", \"sys_created_by\": \"admin\"}, {\"u_assigned_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_technician/79c8415ee92843103e4839baa5071163\", \"value\": \"79c8415ee92843103e4839baa5071163\"}, \"u_estimated_cost\": \"450\", \"u_compliance_standard\": \"ASHRAE 180-2018 Standard Practice\", \"sys_mod_count\": \"0\", \"u_schedule_number\": \"PMS-2025-0088\", \"sys_updated_on\": \"2026-05-01 14:48:00\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_schedule_type\": \"1\", \"sys_id\": \"71c8415ee92843103e4839baa5071166\", \"u_frequency_days\": \"90\", \"u_next_due_date\": \"2025-05-11\", \"sys_updated_by\": \"admin\", \"u_last_run_date\": \"2025-02-10\", \"u_facility_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_facility_asset/edc8415ee92843103e4839baa5071160\", \"value\": \"edc8415ee92843103e4839baa5071160\"}, \"sys_created_on\": \"2026-05-01 14:48:00\", \"u_estimated_duration_hrs\": \"3.5\", \"u_task_checklist\": \"1. Replace filters 2. Inspect belts 3. Check refrigerant levels 4. Test controls\", \"u_schedule_name\": \"AHU-3 Quarterly Filter and Belt Check\", \"sys_created_by\": \"admin\"}, {\"u_assigned_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_technician/96ef1782e96403103e4839baa5071173\", \"value\": \"96ef1782e96403103e4839baa5071173\"}, \"u_estimated_cost\": \"320\", \"u_compliance_standard\": \"ASME A17.1 - Safety Code for Elevators and Escalators; Local Authority Having Jurisdiction (AHJ) monthly inspection requirements\", \"sys_mod_count\": \"0\", \"u_schedule_number\": \"FOM-PM-0029\", \"sys_updated_on\": \"2026-05-01 07:10:00\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_schedule_type\": \"1\", \"sys_id\": \"bcff9782e96403103e4839baa5071119\", \"u_frequency_days\": \"30\", \"u_next_due_date\": \"2025-04-20\", \"sys_updated_by\": \"admin\", \"u_last_run_date\": \"2025-03-20\", \"u_facility_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fom_facility_asset/7fef5782e96403103e4839baa507115a\", \"value\": \"7fef5782e96403103e4839baa507115a\"}, \"sys_created_on\": \"2026-05-01 07:10:00\", \"u_estimated_duration_hrs\": \"2.5\", \"u_task_checklist\": \"1. Lubricate guide rails and roller guides\\n2. Inspect and lubricate door operator mechanism\\n3. Test emergency stop and safety circuit\\n4. Check drive controller for fault codes\\n5. Inspect brake system and measure brake gap\\n6. Test interlock devices on all landing doors\\n7. Verify emergency lighting and communication system\\n8. Record motor temperature and vibration readings\\n9. Log all findings in elevator maintenance record\", \"u_schedule_name\": \"Monthly Elevator Safety Check & Lubrication - Building C Elevator 2\", \"sys_created_by\": \"admin\"}], \"u_fom_vendor\": [{\"u_name\": \"Apex Facility Services\", \"u_notes\": \"Preferred vendor for critical maintenance\", \"u_country\": \"US\", \"u_contact_phone\": \"555-800-1234\", \"u_service_categories\": \"HVAC,Electrical\", \"sys_mod_count\": \"0\", \"u_rating\": \"4\", \"u_vendor_status\": \"1\", \"sys_updated_on\": \"2026-05-01 14:47:56\", \"sys_tags\": \"\", \"u_total_contracts\": \"5\", \"u_insurance_expiry\": \"2026-12-31\", \"u_vendor_code\": \"VND-9001\", \"sys_id\": \"09c8015ee92843103e4839baa507116a\", \"u_contact_name\": \"Diana Torres\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"dtorres@apexfacility.com\", \"sys_created_on\": \"2026-05-01 14:47:56\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Guardian Fire Protection Services LLC\", \"u_notes\": \"Specialist fire protection contractor with NICET Level II and III certified technicians on staff. Authorized service provider for Tyco Fire Products WPS-2200 series wet pipe suppression systems. Covers scheduled 6-month inspections, flow tests, pressure checks, and minor component replacements under contract MC-2024-0031. Contract is up for competitive re-tender in Q4 2025. Insurance renewal due December 2025 — vendor to provide updated certificate of insurance by November 2025.\", \"u_country\": \"United States\", \"u_contact_phone\": \"+1-312-555-0348\", \"u_service_categories\": \"Fire Safety\", \"sys_mod_count\": \"0\", \"u_rating\": \"4\", \"u_vendor_status\": \"1\", \"sys_updated_on\": \"2026-05-01 07:09:43\", \"sys_tags\": \"\", \"u_total_contracts\": \"1\", \"u_insurance_expiry\": \"2025-12-31\", \"u_vendor_code\": \"VND-0057\", \"sys_id\": \"3cefd382e96403103e4839baa5071162\", \"u_contact_name\": \"Angela M. Kowalski\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"a.kowalski@guardianfps.com\", \"sys_created_on\": \"2026-05-01 07:09:43\", \"u_payment_terms\": \"Net 45\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Apex Climate & Electrical Services Inc.\", \"u_notes\": \"Carrier-certified service partner for 48XL and 50XL series rooftop units. Holds EPA 608 Universal certification for all technicians. Primary vendor for HVAC and electrical maintenance across Buildings A, B, and C under contract MC-2024-0018. Emergency callout response guaranteed within 4 hours per SLA. Vendor has maintained an excellent performance record over 6 years of engagement with no SLA breaches in the past 24 months.\", \"u_country\": \"United States\", \"u_contact_phone\": \"+1-312-555-0720\", \"u_service_categories\": \"HVAC, Electrical\", \"sys_mod_count\": \"0\", \"u_rating\": \"5\", \"u_vendor_status\": \"1\", \"sys_updated_on\": \"2026-05-01 07:09:43\", \"sys_tags\": \"\", \"u_total_contracts\": \"2\", \"u_insurance_expiry\": \"2026-01-31\", \"u_vendor_code\": \"VND-0041\", \"sys_id\": \"6cefd382e96403103e4839baa507115f\", \"u_contact_name\": \"Robert T. Hargrove\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"r.hargrove@apexclimate.com\", \"sys_created_on\": \"2026-05-01 07:09:43\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Pinnacle Vertical Transport Services Corp.\", \"u_notes\": \"Otis factory-authorized service organization with QEI-licensed inspectors and factory-certified technicians for Gen2 and GeN2 MRL series elevators. Primary vendor for all passenger and service elevator maintenance and repair in Buildings B and C under the three-year contract MC-2023-0009. Committed to 2-hour emergency response for out-of-service elevators per SLA. Currently engaged on escalated work order WO0001003 pending Facilities Director approval for motor replacement on Elevator 2 in Building C. Vendor has supplied a formal cost quotation of $18,500 for the OT-PMSM-18KW motor replacement.\", \"u_country\": \"United States\", \"u_contact_phone\": \"+1-312-555-0512\", \"u_service_categories\": \"Elevator\", \"sys_mod_count\": \"0\", \"u_rating\": \"5\", \"u_vendor_status\": \"1\", \"sys_updated_on\": \"2026-05-01 07:09:44\", \"sys_tags\": \"\", \"u_total_contracts\": \"1\", \"u_insurance_expiry\": \"2026-06-30\", \"u_vendor_code\": \"VND-0023\", \"sys_id\": \"cdefd382e96403103e4839baa5071164\", \"u_contact_name\": \"James L. Whitfield\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"j.whitfield@pinnaclevts.com\", \"sys_created_on\": \"2026-05-01 07:09:44\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\"}], \"u_fom_department\": [{\"u_name\": \"Facilities Administration\", \"u_notes\": \"Responsible for administration of all maintenance contracts including MC-2024-0018, MC-2024-0031, and MC-2023-0009. Manages vendor onboarding, insurance certificate tracking, and contract renewal processes. Handles budget reporting and cost center reconciliation for Facilities Operations and Engineering departments. Coordinates competitive re-tender processes for expiring contracts. Based in Building B.\", \"u_technician_count\": \"0\", \"u_department_head\": \"Lorraine B. Castillo\", \"u_email\": \"facilities.admin@facilityops.com\", \"u_annual_budget\": \"350000\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:09:46\", \"sys_tags\": \"\", \"u_department_code\": \"DEPT-ADM-003\", \"u_is_active\": \"true\", \"sys_id\": \"a9efd382e96403103e4839baa50711cf\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-312-555-0175\", \"u_budget_spent\": \"98760\", \"sys_created_on\": \"2026-05-01 07:09:46\", \"u_location\": \"1450 North Kingsbury Street, Chicago, IL\", \"u_department_type\": \"4\", \"u_cost_center\": \"CC-4300\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Engineering & Technical Services\", \"u_notes\": \"Provides engineering review and technical authority for complex repair projects including elevator motor replacements, electrical panel upgrades, and structural assessments. Involved in escalation approvals when repair costs exceed contract ceilings. Works closely with Facilities Operations on capital planning and asset lifecycle management. Based primarily in Building C.\", \"u_technician_count\": \"9\", \"u_department_head\": \"Victor A. Mensah\", \"u_email\": \"engineering@facilityops.com\", \"u_annual_budget\": \"980000\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:09:45\", \"sys_tags\": \"\", \"u_department_code\": \"DEPT-ENG-002\", \"u_is_active\": \"true\", \"sys_id\": \"c1efd382e96403103e4839baa5071167\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-312-555-0150\", \"u_budget_spent\": \"312450\", \"sys_created_on\": \"2026-05-01 07:09:45\", \"u_location\": \"875 North Michigan Avenue, Chicago, IL\", \"u_department_type\": \"3\", \"u_cost_center\": \"CC-4200\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Facilities Operations\", \"u_notes\": \"Primary department responsible for maintenance, inspection, and repair of all physical facility assets across Buildings A, B, and C. Manages all maintenance contracts, work orders, and preventive maintenance schedules. Department head Sandra K. Oyelaran serves as Facilities Manager and approving authority for inspection reports and escalated work orders.\", \"u_technician_count\": \"18\", \"u_department_head\": \"Sandra K. Oyelaran\", \"u_email\": \"facilities.ops@facilityops.com\", \"u_annual_budget\": \"1500000\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:09:45\", \"sys_tags\": \"\", \"u_department_code\": \"DEPT-FAC-001\", \"u_is_active\": \"true\", \"sys_id\": \"d5efd382e96403103e4839baa50711cd\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-312-555-0100\", \"u_budget_spent\": \"487320\", \"sys_created_on\": \"2026-05-01 07:09:45\", \"u_location\": \"1200 West Fulton Market Street, Chicago, IL\", \"u_department_type\": \"1\", \"u_cost_center\": \"CC-4100\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_fom_work_order\": {\"u_number\": {\"type\": \"str\"}, \"u_facility_asset\": {\"FK\": \"u_fom_facility_asset\"}, \"u_assigned_technician\": {\"FK\": \"u_fom_technician\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"New\", \"Assigned\", \"In Progress\", \"Pending Review\", \"Closed\"]}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_short_description\": {\"type\": \"str\"}, \"u_estimated_cost\": {\"type\": \"decimal\"}, \"u_actual_cost\": {\"type\": \"decimal\"}, \"u_scheduled_start\": {\"type\": \"str\"}, \"u_scheduled_end\": {\"type\": \"str\"}, \"u_is_escalated\": {\"type\": \"bool\"}, \"u_work_notes\": {\"type\": \"str\"}, \"u_resolution_notes\": {\"type\": \"str\"}, \"u_contract\": {\"FK\": \"u_fom_maintenance_contract\"}}, \"u_fom_facility_asset\": {\"u_asset_tag\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_building\": {\"FK\": \"u_fom_building\"}, \"u_room\": {\"FK\": \"u_fom_room\"}, \"u_asset_category\": {\"type\": \"str\", \"enum\": [\"HVAC\", \"Electrical\", \"Plumbing\", \"Elevator\", \"Fire Safety\"]}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Under Maintenance\", \"Decommissioned\"]}, \"u_manufacturer\": {\"type\": \"str\"}, \"u_model_number\": {\"type\": \"str\"}, \"u_install_date\": {\"type\": \"str\"}, \"u_last_service_date\": {\"type\": \"str\"}, \"u_next_service_date\": {\"type\": \"str\"}, \"u_warranty_expiry\": {\"type\": \"str\"}, \"u_replacement_cost\": {\"type\": \"decimal\"}, \"u_maintenance_contract\": {\"FK\": \"u_fom_maintenance_contract\"}, \"u_service_notes\": {\"type\": \"str\"}}, \"u_fom_technician\": {\"u_name\": {\"type\": \"str\"}, \"u_employee_id\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_fom_department\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_availability_status\": {\"type\": \"str\", \"enum\": [\"Available\", \"On Assignment\", \"On Leave\"]}, \"u_certification_categories\": {\"type\": \"str\"}, \"u_hire_date\": {\"type\": \"str\"}, \"u_certification_expiry\": {\"type\": \"str\"}, \"u_skill_level\": {\"type\": \"str\", \"enum\": [\"Junior\", \"Mid-Level\", \"Senior\", \"Lead\"]}, \"u_active_work_order_count\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_hourly_rate\": {\"type\": \"decimal\"}}, \"u_fom_inspection_report\": {\"u_report_number\": {\"type\": \"str\"}, \"u_work_order\": {\"FK\": \"u_fom_work_order\"}, \"u_inspector\": {\"FK\": \"u_fom_technician\"}, \"u_inspection_date\": {\"type\": \"str\"}, \"u_overall_condition\": {\"type\": \"str\", \"enum\": [\"Good\", \"Fair\", \"Poor\", \"Critical\"]}, \"u_findings\": {\"type\": \"str\"}, \"u_recommended_action\": {\"type\": \"str\"}, \"u_approval_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\"]}, \"u_approved_by\": {\"type\": \"str\"}, \"u_approval_date\": {\"type\": \"str\"}, \"u_safety_hazard_identified\": {\"type\": \"bool\"}, \"u_follow_up_required\": {\"type\": \"bool\"}, \"u_estimated_repair_cost\": {\"type\": \"decimal\"}}, \"u_fom_maintenance_contract\": {\"u_contract_number\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_vendor\": {\"FK\": \"u_fom_vendor\"}, \"u_contract_type\": {\"type\": \"str\", \"enum\": [\"Full Service\", \"Parts Only\", \"Labor Only\", \"Preventive Only\"]}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_cost_ceiling\": {\"type\": \"decimal\"}, \"u_total_contract_value\": {\"type\": \"decimal\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Expired\", \"Terminated\"]}, \"u_covered_categories\": {\"type\": \"str\"}, \"u_escalation_threshold_pct\": {\"type\": \"decimal\"}, \"u_auto_renew\": {\"type\": \"bool\"}, \"u_sla_response_hours\": {\"type\": \"int\"}, \"u_contract_notes\": {\"type\": \"str\"}}, \"u_fom_building\": {\"u_building_code\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_address\": {\"type\": \"str\"}, \"u_city\": {\"type\": \"str\"}, \"u_country\": {\"type\": \"str\"}, \"u_total_floors\": {\"type\": \"int\"}, \"u_gross_area_sqft\": {\"type\": \"decimal\"}, \"u_construction_year\": {\"type\": \"int\"}, \"u_building_status\": {\"type\": \"str\", \"enum\": [\"Operational\", \"Under Renovation\", \"Decommissioned\"]}, \"u_facility_manager\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_fom_department\"}, \"u_annual_maintenance_budget\": {\"type\": \"decimal\"}, \"u_is_heritage_listed\": {\"type\": \"bool\"}}, \"u_fom_room\": {\"u_room_number\": {\"type\": \"str\"}, \"u_building\": {\"FK\": \"u_fom_building\"}, \"u_room_name\": {\"type\": \"str\"}, \"u_floor_number\": {\"type\": \"int\"}, \"u_room_type\": {\"type\": \"str\", \"enum\": [\"Office\", \"Utility\", \"Common Area\", \"Server Room\", \"Storage\"]}, \"u_area_sqft\": {\"type\": \"decimal\"}, \"u_capacity\": {\"type\": \"int\"}, \"u_is_restricted_access\": {\"type\": \"bool\"}, \"u_room_status\": {\"type\": \"str\", \"enum\": [\"In Use\", \"Vacant\", \"Under Maintenance\"]}, \"u_last_inspection_date\": {\"type\": \"str\"}, \"u_responsible_technician\": {\"FK\": \"u_fom_technician\"}, \"u_notes\": {\"type\": \"str\"}, \"u_hvac_zone\": {\"type\": \"str\"}}, \"u_fom_pm_schedule\": {\"u_schedule_number\": {\"type\": \"str\"}, \"u_facility_asset\": {\"FK\": \"u_fom_facility_asset\"}, \"u_schedule_name\": {\"type\": \"str\"}, \"u_frequency_days\": {\"type\": \"int\"}, \"u_last_run_date\": {\"type\": \"str\"}, \"u_next_due_date\": {\"type\": \"str\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_assigned_technician\": {\"FK\": \"u_fom_technician\"}, \"u_estimated_duration_hrs\": {\"type\": \"decimal\"}, \"u_task_checklist\": {\"type\": \"str\"}, \"u_estimated_cost\": {\"type\": \"decimal\"}, \"u_schedule_type\": {\"type\": \"str\", \"enum\": [\"Time-Based\", \"Usage-Based\", \"Condition-Based\"]}, \"u_compliance_standard\": {\"type\": \"str\"}}, \"u_fom_vendor\": {\"u_vendor_code\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_contact_name\": {\"type\": \"str\"}, \"u_contact_email\": {\"type\": \"str\"}, \"u_contact_phone\": {\"type\": \"str\"}, \"u_vendor_status\": {\"type\": \"str\", \"enum\": [\"Approved\", \"Pending Approval\", \"Suspended\"]}, \"u_service_categories\": {\"type\": \"str\"}, \"u_rating\": {\"type\": \"str\", \"enum\": [\"Poor\", \"Below Average\", \"Average\", \"Good\", \"Excellent\"]}, \"u_country\": {\"type\": \"str\"}, \"u_payment_terms\": {\"type\": \"str\"}, \"u_insurance_expiry\": {\"type\": \"str\"}, \"u_total_contracts\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_fom_department\": {\"u_department_code\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_department_head\": {\"type\": \"str\"}, \"u_cost_center\": {\"type\": \"str\"}, \"u_annual_budget\": {\"type\": \"decimal\"}, \"u_budget_spent\": {\"type\": \"decimal\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_location\": {\"type\": \"str\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_technician_count\": {\"type\": \"int\"}, \"u_department_type\": {\"type\": \"str\", \"enum\": [\"Facilities\", \"Operations\", \"Engineering\", \"Administration\"]}, \"u_notes\": {\"type\": \"str\"}}}", "business_rules": [{"name": "wo_in_progress_update_asset_status", "fires_on_table": "u_fom_work_order", "filter_condition": "u_stateCHANGESTO3", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // --- 1. Update current work order fields (before BR, use current.setValue) ---\n\n // Append work notes indicating work has started\n var oldNotes = current.getValue('u_work_notes');\n current.setValue('u_work_notes', 'Work commenced - technician dispatched to site');\n _ewmLog('u_fom_work_order', 'u_work_notes', oldNotes, current.getValue('u_work_notes'), '');\n\n // Elevate priority to Critical for all in-progress work orders\n var oldPriority = current.getValue('u_priority');\n current.setValue('u_priority', '1');\n _ewmLog('u_fom_work_order', 'u_priority', oldPriority, current.getValue('u_priority'), '');\n\n // --- 2. Update linked facility asset to Under Maintenance ---\n var assetRef = current.getValue('u_facility_asset');\n if (assetRef) {\n var gr = new GlideRecord('u_fom_facility_asset');\n gr.addQuery('sys_id', assetRef);\n gr.query();\n if (gr.next()) {\n var oldStatus = gr.getValue('u_status');\n gr.setValue('u_status', '2');\n _ewmLog('u_fom_facility_asset', 'u_status', oldStatus, gr.getValue('u_status'), '');\n\n var oldServiceNotes = gr.getValue('u_service_notes');\n gr.setValue('u_service_notes', 'Active maintenance in progress per work order ' + current.getValue('u_number'));\n _ewmLog('u_fom_facility_asset', 'u_service_notes', oldServiceNotes, gr.getValue('u_service_notes'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "critical_wo_create_insp_update_pm", "fires_on_table": "u_fom_work_order", "filter_condition": "u_priority=1", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // --- 1. Insert an inspection report for this critical work order ---\n var ir = new GlideRecord('u_fom_inspection_report');\n ir.initialize();\n\n ir.setValue('u_work_order', current.getValue('u_number'));\n _ewmLog('u_fom_inspection_report', 'u_work_order', '', current.getValue('u_number'), '');\n\n ir.setValue('u_overall_condition', '4');\n _ewmLog('u_fom_inspection_report', 'u_overall_condition', '', '4', '');\n\n ir.setValue('u_findings', 'Auto-generated inspection for critical work order ' + current.getValue('u_number'));\n _ewmLog('u_fom_inspection_report', 'u_findings', '', 'Auto-generated inspection for critical work order ' + current.getValue('u_number'), '');\n\n ir.setValue('u_approval_status', '1');\n _ewmLog('u_fom_inspection_report', 'u_approval_status', '', '1', '');\n\n try {\n var irResult = ir.insert();\n if (!irResult) { _ewmLog('','','','', 'GR insert failed: ' + ir.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // --- 2. Update PM schedules for the facility asset to reflect urgency ---\n var assetRef = current.getValue('u_facility_asset');\n if (assetRef) {\n var pm = new GlideRecord('u_fom_pm_schedule');\n pm.addQuery('u_facility_asset', assetRef);\n pm.query();\n while (pm.next()) {\n var oldFreq = pm.getValue('u_frequency_days');\n pm.setValue('u_frequency_days', 30);\n _ewmLog('u_fom_pm_schedule', 'u_frequency_days', oldFreq, '30', '');\n\n var oldCompliance = pm.getValue('u_compliance_standard');\n pm.setValue('u_compliance_standard', 'Critical-Priority Accelerated Review');\n _ewmLog('u_fom_pm_schedule', 'u_compliance_standard', oldCompliance, 'Critical-Priority Accelerated Review', '');\n\n try {\n var pmResult = pm.update();\n if (!pmResult) { _ewmLog('','','','', 'GR update failed: ' + pm.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}, {"name": "wo_escalated_update_linked_records", "fires_on_table": "u_fom_work_order", "filter_condition": "u_is_escalatedCHANGESTOtrue", "trigger_sequence": "after", "trigger_type": "update", "order": 300, "script": "(function executeRule(current, previous) {\n\n // 1. Update the maintenance contract: add escalation note and bump escalation threshold\n var contractRef = current.getValue('u_contract');\n if (contractRef) {\n var grContract = new GlideRecord('u_fom_maintenance_contract');\n grContract.addQuery('sys_id', contractRef);\n grContract.query();\n if (grContract.next()) {\n var oldNotes = grContract.getValue('u_contract_notes');\n var newNotes = 'Escalation triggered by WO ' + current.getValue('u_number') + ' on ' + new GlideDateTime().toString() + '. ' + (oldNotes || '');\n grContract.setValue('u_contract_notes', newNotes);\n _ewmLog('u_fom_maintenance_contract', 'u_contract_notes', oldNotes, grContract.getValue('u_contract_notes'), '');\n\n var oldThreshold = grContract.getValue('u_escalation_threshold_pct');\n grContract.setValue('u_escalation_threshold_pct', '90');\n _ewmLog('u_fom_maintenance_contract', 'u_escalation_threshold_pct', oldThreshold, grContract.getValue('u_escalation_threshold_pct'), '');\n\n try {\n var r1 = grContract.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed on u_fom_maintenance_contract: ' + grContract.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Update the assigned technician: set availability to On Assignment and add notes\n var techRef = current.getValue('u_assigned_technician');\n if (techRef) {\n var grTech = new GlideRecord('u_fom_technician');\n grTech.addQuery('sys_id', techRef);\n grTech.query();\n if (grTech.next()) {\n var oldAvail = grTech.getValue('u_availability_status');\n grTech.setValue('u_availability_status', '2');\n _ewmLog('u_fom_technician', 'u_availability_status', oldAvail, grTech.getValue('u_availability_status'), '');\n\n var oldTechNotes = grTech.getValue('u_notes');\n var newTechNotes = 'Escalated WO ' + current.getValue('u_number') + ' requires immediate attention. ' + (oldTechNotes || '');\n grTech.setValue('u_notes', newTechNotes);\n _ewmLog('u_fom_technician', 'u_notes', oldTechNotes, grTech.getValue('u_notes'), '');\n\n try {\n var r2 = grTech.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed on u_fom_technician: ' + grTech.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n // 3. Update the facility asset: set service_notes with escalation info\n var assetRef = current.getValue('u_facility_asset');\n if (assetRef) {\n var grAsset = new GlideRecord('u_fom_facility_asset');\n grAsset.addQuery('sys_id', assetRef);\n grAsset.query();\n if (grAsset.next()) {\n var oldSvcNotes = grAsset.getValue('u_service_notes');\n var newSvcNotes = 'Escalated work order ' + current.getValue('u_number') + ' active as of ' + new GlideDateTime().toString() + '. ' + (oldSvcNotes || '');\n grAsset.setValue('u_service_notes', newSvcNotes);\n _ewmLog('u_fom_facility_asset', 'u_service_notes', oldSvcNotes, grAsset.getValue('u_service_notes'), '');\n\n try {\n var r3 = grAsset.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed on u_fom_facility_asset: ' + grAsset.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n }\n\n})(current, previous);"}, {"name": "escalated_critical_wo_update_linked", "fires_on_table": "u_fom_work_order", "filter_condition": "u_state=3^u_priority=1^u_work_notesCHANGES", "trigger_sequence": "before", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Update the building associated with the facility asset to flag facility manager\n var assetGr = new GlideRecord('u_fom_facility_asset');\n if (assetGr.get(current.getValue('u_facility_asset'))) {\n var buildingRef = assetGr.getValue('u_building');\n if (buildingRef) {\n var bldg = new GlideRecord('u_fom_building');\n if (bldg.get(buildingRef)) {\n var oldMgr = bldg.getValue('u_facility_manager');\n bldg.setValue('u_facility_manager', 'ESCALATION_REVIEW_REQUIRED');\n _ewmLog('u_fom_building', 'u_facility_manager', oldMgr, bldg.getValue('u_facility_manager'), '');\n try {\n var r1 = bldg.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + bldg.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update rooms in that building to flag under maintenance\n var roomGr = new GlideRecord('u_fom_room');\n roomGr.addQuery('u_building', buildingRef);\n roomGr.setLimit(1);\n roomGr.query();\n if (roomGr.next()) {\n var oldStatus = roomGr.getValue('u_room_status');\n roomGr.setValue('u_room_status', '3');\n _ewmLog('u_fom_room', 'u_room_status', oldStatus, roomGr.getValue('u_room_status'), '');\n var oldNotes = roomGr.getValue('u_notes');\n roomGr.setValue('u_notes', 'Escalated critical WO ' + current.getValue('u_number') + ' in progress');\n _ewmLog('u_fom_room', 'u_notes', oldNotes, roomGr.getValue('u_notes'), '');\n try {\n var r2 = roomGr.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + roomGr.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n // 3. Update the vendor on the maintenance contract to log escalation note\n var contractRef = current.getValue('u_contract');\n if (contractRef) {\n var cGr = new GlideRecord('u_fom_maintenance_contract');\n if (cGr.get(contractRef)) {\n var vendorRef = cGr.getValue('u_vendor');\n if (vendorRef) {\n var vGr = new GlideRecord('u_fom_vendor');\n if (vGr.get(vendorRef)) {\n var oldVNotes = vGr.getValue('u_notes');\n vGr.setValue('u_notes', 'Critical escalated WO ' + current.getValue('u_number') + ' - vendor review needed');\n _ewmLog('u_fom_vendor', 'u_notes', oldVNotes, vGr.getValue('u_notes'), '');\n try {\n var r3 = vGr.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed: ' + vGr.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n }\n }\n }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "15038ea1806807103e487b245ac977b4", "u_br_name": "wo_in_progress_update_asset_status", "u_table_name": "u_fom_facility_asset", "u_field_name": "u_service_notes", "u_old_value": "Routine quarterly service completed Feb 2025", "u_new_value": "Active maintenance in progress per work order WO-2025-07100", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "19038ea1806807103e487b245ac977b3", "u_br_name": "wo_in_progress_update_asset_status", "u_table_name": "u_fom_work_order", "u_field_name": "u_work_notes", "u_old_value": "Work commenced - technician dispatched to site for emergency compressor repair", "u_new_value": "Work commenced - technician dispatched to site", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "21038ea1806807103e487b245ac977df", "u_br_name": "critical_wo_create_insp_update_pm", "u_table_name": "u_fom_inspection_report", "u_field_name": "u_overall_condition", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "21038ea1806807103e487b245ac977e3", "u_br_name": "wo_escalated_update_linked_records", "u_table_name": "u_fom_technician", "u_field_name": "u_notes", "u_old_value": "Senior HVAC specialist - east campus", "u_new_value": "Escalated WO WO-2025-07100 requires immediate attention. Senior HVAC specialist - east campus", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "25038ea1806807103e487b245ac977df", "u_br_name": "critical_wo_create_insp_update_pm", "u_table_name": "u_fom_inspection_report", "u_field_name": "u_approval_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "51038ea1806807103e487b245ac977dc", "u_br_name": "escalated_critical_wo_update_linked", "u_table_name": "u_fom_room", "u_field_name": "u_notes", "u_old_value": "Houses primary HVAC equipment for east wing", "u_new_value": "Escalated critical WO WO-2025-07100 in progress", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "61038ea1806807103e487b245ac977e4", "u_br_name": "wo_escalated_update_linked_records", "u_table_name": "u_fom_facility_asset", "u_field_name": "u_service_notes", "u_old_value": "Active maintenance in progress per work order WO-2025-07100", "u_new_value": "Escalated work order WO-2025-07100 active as of 2026-04-29 11:07:01. Active maintenance in progress per work order WO-2025-07100", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "69038ea1806807103e487b245ac977e0", "u_br_name": "critical_wo_create_insp_update_pm", "u_table_name": "u_fom_pm_schedule", "u_field_name": "u_compliance_standard", "u_old_value": "ASHRAE 180-2018 Standard Practice", "u_new_value": "Critical-Priority Accelerated Review", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "6d038ea1806807103e487b245ac977e1", "u_br_name": "wo_escalated_update_linked_records", "u_table_name": "u_fom_maintenance_contract", "u_field_name": "u_escalation_threshold_pct", "u_old_value": "75", "u_new_value": "90", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "91038ea1806807103e487b245ac977b4", "u_br_name": "wo_in_progress_update_asset_status", "u_table_name": "u_fom_facility_asset", "u_field_name": "u_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "99038ea1806807103e487b245ac977b5", "u_br_name": "escalated_critical_wo_update_linked", "u_table_name": "u_fom_building", "u_field_name": "u_facility_manager", "u_old_value": "Robert Chen", "u_new_value": "ESCALATION_REVIEW_REQUIRED", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "a1038ea1806807103e487b245ac977df", "u_br_name": "critical_wo_create_insp_update_pm", "u_table_name": "u_fom_inspection_report", "u_field_name": "u_findings", "u_old_value": "", "u_new_value": "Auto-generated inspection for critical work order WO-2025-07100", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "ad038ea1806807103e487b245ac977de", "u_br_name": "critical_wo_create_insp_update_pm", "u_table_name": "u_fom_inspection_report", "u_field_name": "u_work_order", "u_old_value": "", "u_new_value": "WO-2025-07100", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "ad038ea1806807103e487b245ac977e2", "u_br_name": "wo_escalated_update_linked_records", "u_table_name": "u_fom_technician", "u_field_name": "u_availability_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "d1038ea1806807103e487b245ac977dd", "u_br_name": "escalated_critical_wo_update_linked", "u_table_name": "u_fom_vendor", "u_field_name": "u_notes", "u_old_value": "Preferred vendor for critical maintenance", "u_new_value": "Critical escalated WO WO-2025-07100 - vendor review needed", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "dd038ea1806807103e487b245ac977b3", "u_br_name": "wo_in_progress_update_asset_status", "u_table_name": "u_fom_work_order", "u_field_name": "u_priority", "u_old_value": "1", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "dd038ea1806807103e487b245ac977db", "u_br_name": "escalated_critical_wo_update_linked", "u_table_name": "u_fom_room", "u_field_name": "u_room_status", "u_old_value": "1", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "e5038ea1806807103e487b245ac977e0", "u_br_name": "critical_wo_create_insp_update_pm", "u_table_name": "u_fom_pm_schedule", "u_field_name": "u_frequency_days", "u_old_value": "90", "u_new_value": "30", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}, {"sys_id": "e9038ea1806807103e487b245ac977e1", "u_br_name": "wo_escalated_update_linked_records", "u_table_name": "u_fom_maintenance_contract", "u_field_name": "u_contract_notes", "u_old_value": "Standard annual contract for campus HVAC systems", "u_new_value": "Escalation triggered by WO WO-2025-07100 on 2026-04-29 11:07:01. Standard annual contract for campus HVAC systems", "u_error": "", "sys_created_on": "2026-04-29 11:07:01"}], "audits": [{"tablename": "u_fom_pm_schedule", "fieldname": "u_facility_asset", "oldvalue": "", "newvalue": "34038ea1806807103e487b245ac9776f", "documentkey": "0d038ea1806807103e487b245ac97777"}, {"tablename": "u_fom_work_order", "fieldname": "u_state", "oldvalue": "", "newvalue": "2", "documentkey": "51038ea1806807103e487b245ac977ad"}, {"tablename": "u_fom_work_order", "fieldname": "u_priority", "oldvalue": "", "newvalue": "3", "documentkey": "51038ea1806807103e487b245ac977ad"}, {"tablename": "u_fom_work_order", "fieldname": "u_assigned_technician", "oldvalue": "", "newvalue": "01038ea1806807103e487b245ac97773", "documentkey": "51038ea1806807103e487b245ac977ad"}, {"tablename": "u_fom_work_order", "fieldname": "u_is_escalated", "oldvalue": "", "newvalue": "0", "documentkey": "51038ea1806807103e487b245ac977ad"}, {"tablename": "u_fom_work_order", "fieldname": "u_facility_asset", "oldvalue": "", "newvalue": "34038ea1806807103e487b245ac9776f", "documentkey": "51038ea1806807103e487b245ac977ad"}, {"tablename": "u_fom_work_order", "fieldname": "u_work_notes", "oldvalue": "", "newvalue": "Initial assessment complete - parts ordered", "documentkey": "51038ea1806807103e487b245ac977ad"}, {"tablename": "u_fom_pm_schedule", "fieldname": "u_is_active", "oldvalue": "", "newvalue": "1", "documentkey": "0d038ea1806807103e487b245ac97777"}, {"tablename": "u_fom_pm_schedule", "fieldname": "u_assigned_technician", "oldvalue": "", "newvalue": "01038ea1806807103e487b245ac97773", "documentkey": "0d038ea1806807103e487b245ac97777"}, {"tablename": "u_fom_work_order", "fieldname": "u_contract", "oldvalue": "", "newvalue": "ec038ea1806807103e487b245ac97732", "documentkey": "51038ea1806807103e487b245ac977ad"}, {"tablename": "u_fom_building", "fieldname": "u_facility_manager", "oldvalue": "Robert Chen", "newvalue": "ESCALATION_REVIEW_REQUIRED", "documentkey": "68038ea1806807103e487b245ac97736"}, {"tablename": "u_fom_room", "fieldname": "u_room_status", "oldvalue": "1", "newvalue": "3", "documentkey": "30038ea1806807103e487b245ac9773a"}, {"tablename": "u_fom_pm_schedule", "fieldname": "u_frequency_days", "oldvalue": "90", "newvalue": "30", "documentkey": "0d038ea1806807103e487b245ac97777"}, {"tablename": "u_fom_work_order", "fieldname": "u_state", "oldvalue": "2", "newvalue": "3", "documentkey": "51038ea1806807103e487b245ac977ad"}, {"tablename": "u_fom_maintenance_contract", "fieldname": "u_contract_notes", "oldvalue": "Standard annual contract for campus HVAC systems", "newvalue": "Escalation triggered by WO WO-2025-07100 on 2026-04-29 11:07:01. 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Depreciation tracking initialized.\", \"u_accumulated_depreciation\": \"0\", \"u_asset_status\": \"2\", \"u_current_book_value\": \"2250\", \"sys_tags\": \"\", \"u_acquisition_cost\": \"2500\", \"u_acquisition_date\": \"2025-01-15\", \"u_category\": \"d99c0aa980a807103e487b245ac977f9\", \"u_responsible_department\": \"Finance - Fixed Assets\", \"u_salvage_value\": \"250\", \"u_asset_number\": \"FA-2025-00142\", \"u_asset_name\": \"Dell Latitude 5550 Laptop\", \"u_location\": \"Main Campus - Building A\", \"u_useful_life_months\": \"60\", \"u_serial_number\": \"DLTD-9X83-KQ27\"}}", "seed_data": "{}", "supporting_data": "{\"u_fad_fixed_asset\": [{\"u_notes\": \"High-precision CNC machining center used for aerospace component production. Preventive maintenance contract active through 2027. Declining balance depreciation method applied.\", \"u_accumulated_depreciation\": \"46250\", \"u_asset_status\": \"2\", \"sys_mod_count\": \"0\", \"u_current_book_value\": \"138750\", \"sys_updated_on\": \"2026-05-01 06:20:56\", \"sys_tags\": \"\", \"u_acquisition_cost\": \"185000\", \"u_acquisition_date\": \"2022-07-01\", \"u_category\": \"\", \"sys_id\": \"06b49746e9a003103e4839baa507119f\", \"sys_updated_by\": \"admin\", \"u_responsible_department\": \"Manufacturing Operations\", \"u_salvage_value\": \"5000\", \"u_asset_number\": \"FA-2022-0047\", \"sys_created_on\": \"2026-05-01 06:20:56\", \"u_asset_name\": \"Haas VF-4 CNC Vertical Machining Center\", \"u_location\": \"Plant 2 - Bay 4, 800 Industrial Pkwy, Detroit, MI 48201\", \"u_useful_life_months\": \"120\", \"sys_created_by\": \"admin\", \"u_serial_number\": \"HAAS-VF4-2022-78432\"}, {\"u_notes\": \"Primary corporate headquarters acquired via direct purchase. Straight-line depreciation applied monthly. 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Land value is excluded from depreciable basis.\", \"sys_updated_by\": \"admin\", \"u_asset_type\": \"1\", \"u_requires_review_on_method_change\": \"true\", \"sys_created_on\": \"2026-05-01 06:20:51\", \"u_active\": \"true\", \"u_default_depreciation_method\": \"1\", \"u_default_useful_life_months\": \"480\", \"sys_created_by\": \"admin\"}, {\"u_default_salvage_pct\": \"5\", \"u_capitalization_threshold\": \"500\", \"u_accumulated_depr_account\": \"1521-001\", \"u_category_name\": \"Office Equipment\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:50:34\", \"sys_tags\": \"\", \"u_gl_account_code\": \"1520-001\", \"sys_id\": \"97594d9ee92843103e4839baa50711c3\", \"u_description\": \"Office furniture, computers, and peripherals\", \"sys_updated_by\": \"admin\", \"u_asset_type\": \"1\", \"u_requires_review_on_method_change\": \"true\", \"sys_created_on\": \"2026-05-01 14:50:34\", \"u_active\": \"true\", \"u_default_depreciation_method\": \"1\", \"u_default_useful_life_months\": \"60\", \"sys_created_by\": \"admin\"}], \"u_fad_write_off_approval\": [{\"sys_mod_count\": \"0\", \"u_approval_status\": \"2\", \"u_requested_by\": \"Marcus T. Ellison\", \"sys_updated_on\": \"2026-05-01 06:20:57\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"u_request_date\": \"2024-02-05\", \"sys_tags\": \"\", \"u_approval_number\": \"WOA-2024-0031\", \"u_approved_by\": \"Sandra K. Whitmore\", \"u_write_off_amount\": \"2000\", \"sys_id\": \"dab49746e9a003103e4839baa50711a3\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:20:57\", \"u_justification\": \"Vehicle FA-2018-0112 has reached full depreciation to salvage value as of January 2023. Fleet Management committee has reviewed the asset condition and confirmed it is no longer economically viable to maintain in active service. Requesting authorization to proceed with disposal at estimated salvage proceeds of $2,000.\", \"u_approval_notes\": \"Approved by CFO delegate. Disposal must be completed within 6 months of approval date. Proceeds to be posted to GL account 1630-300. Buyer documentation required prior to final disposal posting.\", \"u_expiry_date\": \"2024-08-19\", \"u_rejection_reason\": \"\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2024-02-19\"}, {\"sys_mod_count\": \"0\", \"u_approval_status\": \"1\", \"u_requested_by\": \"Darnell R. Okafor\", \"sys_updated_on\": \"2026-05-01 06:20:58\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"u_request_date\": \"2024-05-14\", \"sys_tags\": \"\", \"u_approval_number\": \"WOA-2024-0047\", \"u_approved_by\": \"\", \"u_write_off_amount\": \"138750\", \"sys_id\": \"e6b49746e9a003103e4839baa50711a6\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:20:58\", \"u_justification\": \"Asset FA-2022-0047 sustained severe water and electrical damage during the May 2024 Plant 2 flooding event. Engineering assessment dated 2024-05-10 confirms repair costs exceed 85% of current book value ($138,750). Insurance claim IN-2024-0892 has been filed. Requesting full write-off authorization to retire the asset ahead of its scheduled depreciation end date.\", \"u_approval_notes\": \"\", \"u_expiry_date\": \"2024-11-14\", \"u_rejection_reason\": \"\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"\"}, {\"sys_mod_count\": \"0\", \"u_approval_status\": \"3\", \"u_requested_by\": \"Patricia L. Nguyen\", \"sys_updated_on\": \"2026-05-01 06:20:58\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"u_request_date\": \"2023-09-01\", \"sys_tags\": \"\", \"u_approval_number\": \"WOA-2023-0018\", \"u_approved_by\": \"Sandra K. Whitmore\", \"u_write_off_amount\": \"500000\", \"sys_id\": \"f6b4d746e9a003103e4839baa5071131\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:20:58\", \"u_justification\": \"Requesting partial write-off of $500,000 against Tower A building asset FA-2020-0001 due to alleged structural deterioration in the east wing identified during routine inspection. Estimated remediation cost provided by internal facilities team.\", \"u_approval_notes\": \"Rejection communicated to Patricia L. Nguyen on 2023-09-22. Resubmission window open. Asset placed Under Review status pending updated appraisal submission.\", \"u_expiry_date\": \"\", \"u_rejection_reason\": \"Submitted justification relies solely on an internal facilities assessment without an independent third-party structural appraisal. Per policy FAD-POL-007, write-off requests exceeding $250,000 require a certified external appraisal report. Requestor must obtain a qualified appraisal and resubmit with supporting documentation before this authorization can be considered.\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2023-09-22\"}], \"u_fad_asset_disposal\": [{\"u_disposal_status\": \"2\", \"u_gain_loss_amount\": \"200\", \"u_write_off_approval\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_write_off_approval/f6b4d746e9a003103e4839baa5071131\", \"value\": \"f6b4d746e9a003103e4839baa5071131\"}, \"u_disposal_notes\": \"Proceeds of $2,200 posted to GL account 1630-300. Gain on disposal of $200 recorded. Vehicle title transferred and signed off by Fleet Manager on 2024-03-15. Asset status updated to Disposed. Audit log entry created.\", \"u_disposal_reason\": \"Asset FA-2018-0112 reached full depreciation to salvage value in January 2023. Fleet Management committee confirmed the vehicle is no longer economically viable for active service. Disposal authorized under WOA-2024-0031 and completed via private sale to licensed dealer.\", \"sys_mod_count\": \"0\", \"u_gl_posting_reference\": \"GL-2024-03-POST-0047\", \"u_disposal_method\": \"1\", \"u_final_book_value\": \"2000\", \"sys_updated_on\": \"2026-05-01 06:21:05\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"u_disposal_proceeds\": \"2200\", \"u_buyer_details\": \"Great Lakes Auto Remarketing LLC, 4400 Telegraph Rd, Detroit, MI 48210. Contact: Ron Szymanski, (313) 555-0174. Bill of Sale ref: BOS-2024-0315.\", \"u_disposal_number\": \"DISP-2024-0018\", \"sys_id\": \"14c41b46e9a003103e4839baa5071199\", \"u_disposal_date\": \"2024-03-15\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:21:05\", \"sys_created_by\": \"admin\"}, {\"u_disposal_status\": \"3\", \"u_gain_loss_amount\": \"-500000\", \"u_write_off_approval\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_write_off_approval/f6b4d746e9a003103e4839baa5071131\", \"value\": \"f6b4d746e9a003103e4839baa5071131\"}, \"u_disposal_notes\": \"Disposal cancelled on 2023-09-23 following rejection of write-off approval WOA-2023-0018 by Sandra K. Whitmore. Rejection cited absence of independent third-party structural appraisal per policy FAD-POL-007. Asset remains Active with status set back to Under Review. Requestor Patricia L. Nguyen notified to obtain certified external appraisal before resubmission. No GL entries posted.\", \"u_disposal_reason\": \"Partial write-off disposal of $500,000 against Tower A east wing was initiated following internal facilities assessment indicating structural deterioration. Disposal record created in anticipation of write-off approval WOA-2023-0018.\", \"sys_mod_count\": \"0\", \"u_gl_posting_reference\": \"\", \"u_disposal_method\": \"4\", \"u_final_book_value\": \"3937500\", \"sys_updated_on\": \"2026-05-01 06:21:06\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"u_disposal_proceeds\": \"0\", \"u_buyer_details\": \"\", \"u_disposal_number\": \"DISP-2023-0009\", \"sys_id\": \"24c41b46e9a003103e4839baa507119e\", \"u_disposal_date\": \"2023-10-01\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:21:06\", \"sys_created_by\": \"admin\"}, {\"u_disposal_status\": \"1\", \"u_gain_loss_amount\": \"-138750\", \"u_write_off_approval\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_write_off_approval/f6b4d746e9a003103e4839baa5071131\", \"value\": \"f6b4d746e9a003103e4839baa5071131\"}, \"u_disposal_notes\": \"Disposal record created in anticipation of write-off approval. Asset physically quarantined in Plant 2 storage bay pending authorization. GL posting will be executed upon approval confirmation. Scrap vendor quotes being obtained from three certified industrial recyclers.\", \"u_disposal_reason\": \"Asset FA-2022-0047 sustained severe water and electrical damage during the May 2024 Plant 2 flooding event. Engineering assessment confirmed repair costs exceed 85% of current book value. Insurance claim IN-2024-0892 filed. Disposal initiated pending write-off approval WOA-2024-0047.\", \"sys_mod_count\": \"0\", \"u_gl_posting_reference\": \"\", \"u_disposal_method\": \"2\", \"u_final_book_value\": \"138750\", \"sys_updated_on\": \"2026-05-01 06:21:06\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"u_disposal_proceeds\": \"0\", \"u_buyer_details\": \"\", \"u_disposal_number\": \"DISP-2024-0031\", \"sys_id\": \"60c41b46e9a003103e4839baa507119c\", \"u_disposal_date\": \"2024-06-01\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:21:06\", \"sys_created_by\": \"admin\"}], \"u_fad_depreciation_schedule\": [{\"u_total_periods\": \"60\", \"sys_mod_count\": \"0\", \"u_schedule_number\": \"DS-2018-0112\", \"u_last_recalculated\": \"2018-02-01 07:00:00\", \"u_periods_completed\": \"60\", \"sys_updated_on\": \"2026-05-01 06:21:00\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"u_schedule_notes\": \"Depreciable basis calculated as acquisition cost ($52,000) less salvage value ($2,000). Monthly straight-line amount of $833.33 applied over 60 periods. Final period posted January 2023 reducing book value to salvage value of $2,000. Schedule marked Completed upon posting of period 60. Asset status updated to Fully Depreciated. Disposal authorization subsequently initiated under WOA-2024-0031.\", \"sys_id\": \"0bb4d746e9a003103e4839baa5071136\", \"u_depreciable_basis\": \"50000\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2023-01-31\", \"u_schedule_status\": \"4\", \"sys_created_on\": \"2026-05-01 06:21:00\", \"u_depreciation_method\": \"1\", \"u_start_date\": \"2018-02-01\", \"u_annual_depreciation_rate\": \"20\", \"sys_created_by\": \"admin\", \"u_periodic_depreciation_amount\": \"833.33\"}, {\"u_total_periods\": \"120\", \"sys_mod_count\": \"0\", \"u_schedule_number\": \"DS-2022-0047\", \"u_last_recalculated\": \"2024-05-14 09:30:00\", \"u_periods_completed\": \"25\", \"sys_updated_on\": \"2026-05-01 06:21:00\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"u_schedule_notes\": \"Depreciable basis calculated as acquisition cost ($185,000) less salvage value ($5,000). Declining balance at 20% annual rate applied monthly against the reducing book value. Schedule activated August 2022 following asset commissioning at Plant 2. Periodic amount shown reflects current period based on most recent recalculation. Schedule suspended pending resolution of write-off approval WOA-2024-0047.\", \"sys_id\": \"dbb4d746e9a003103e4839baa5071138\", \"u_depreciable_basis\": \"180000\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2032-07-31\", \"u_schedule_status\": \"2\", \"sys_created_on\": \"2026-05-01 06:21:00\", \"u_depreciation_method\": \"2\", \"u_start_date\": \"2022-08-01\", \"u_annual_depreciation_rate\": \"20\", \"sys_created_by\": \"admin\", \"u_periodic_depreciation_amount\": \"1854.17\"}, {\"u_total_periods\": \"480\", \"sys_mod_count\": \"0\", \"u_schedule_number\": \"DS-2020-0001\", \"u_last_recalculated\": \"2022-05-01 08:00:00\", \"u_periods_completed\": \"25\", \"sys_updated_on\": \"2026-05-01 06:20:59\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"u_schedule_notes\": \"Depreciable basis calculated as acquisition cost ($4,500,000) less salvage value ($225,000). Monthly straight-line amount of $22,500 applied on the first of each month. Schedule activated upon asset status change to Active in April 2020. Consistent with Buildings & Real Estate category defaults.\", \"sys_id\": \"fab4d746e9a003103e4839baa5071133\", \"u_depreciable_basis\": \"4275000\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2060-03-31\", \"u_schedule_status\": \"2\", \"sys_created_on\": \"2026-05-01 06:20:59\", \"u_depreciation_method\": \"1\", \"u_start_date\": \"2020-04-01\", \"u_annual_depreciation_rate\": \"2.5\", \"sys_created_by\": \"admin\", \"u_periodic_depreciation_amount\": \"22500\"}], \"u_fad_depreciation_entry\": [{\"u_depreciation_schedule\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_depreciation_schedule/0bb4d746e9a003103e4839baa5071136\", \"value\": \"0bb4d746e9a003103e4839baa5071136\"}, \"u_entry_date\": \"2022-04-30\", \"sys_mod_count\": \"0\", \"u_reversal_flag\": \"false\", \"sys_updated_on\": \"2026-05-01 06:21:08\", \"u_book_value_after\": \"3937500\", \"u_financial_period\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_financial_period/f5b49746e9a003103e4839baa5071111\", \"value\": \"f5b49746e9a003103e4839baa5071111\"}, \"sys_tags\": \"\", \"u_entry_status\": \"2\", \"u_entry_number\": \"DE-2022-0025-0001\", \"u_posted_datetime\": \"2022-05-01 08:15:00\", \"sys_id\": \"05c41b46e9a003103e4839baa50711a3\", \"u_period_sequence\": \"25\", \"sys_updated_by\": \"admin\", \"u_book_value_before\": \"3960000\", \"u_depreciation_amount\": \"22500\", \"sys_created_on\": \"2026-05-01 06:21:08\", \"u_gl_reference\": \"GL-2022-04-DEP-1600\", \"u_entry_notes\": \"Monthly straight-line depreciation posting for asset FA-2020-0001 (Corporate Headquarters Building - Tower A). Period 25 of 480. Depreciable basis $4,275,000 divided by 480 periods equals $22,500 per period. GL debit to Depreciation Expense 1600-300, credit to Accumulated Depreciation 1600-200.\", \"sys_created_by\": \"admin\"}, {\"u_depreciation_schedule\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_depreciation_schedule/0bb4d746e9a003103e4839baa5071136\", \"value\": \"0bb4d746e9a003103e4839baa5071136\"}, \"u_entry_date\": \"2023-01-31\", \"sys_mod_count\": \"0\", \"u_reversal_flag\": \"false\", \"sys_updated_on\": \"2026-05-01 06:21:08\", \"u_book_value_after\": \"2000\", \"u_financial_period\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_financial_period/f5b49746e9a003103e4839baa5071111\", \"value\": \"f5b49746e9a003103e4839baa5071111\"}, \"sys_tags\": \"\", \"u_entry_status\": \"2\", \"u_entry_number\": \"DE-2023-0060-0112\", \"u_posted_datetime\": \"2023-01-31 07:30:00\", \"sys_id\": \"05c45b46e9a003103e4839baa507112e\", \"u_period_sequence\": \"60\", \"sys_updated_by\": \"admin\", \"u_book_value_before\": \"2833.33\", \"u_depreciation_amount\": \"833.33\", \"sys_created_on\": \"2026-05-01 06:21:08\", \"u_gl_reference\": \"GL-2023-01-DEP-1630\", \"u_entry_notes\": \"Final monthly straight-line depreciation posting for asset FA-2018-0112 (Ford F-250 Super Duty Service Truck). Period 60 of 60 — schedule now complete. Book value reduced to salvage value of $2,000. GL debit to Depreciation Expense 1630-300, credit to Accumulated Depreciation 1630-200. Asset status updated to Fully Depreciated upon posting. Disposal authorization subsequently initiated under WOA-2024-0031.\", \"sys_created_by\": \"admin\"}, {\"u_depreciation_schedule\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_depreciation_schedule/0bb4d746e9a003103e4839baa5071136\", \"value\": \"0bb4d746e9a003103e4839baa5071136\"}, \"u_entry_date\": \"2024-08-31\", \"sys_mod_count\": \"0\", \"u_reversal_flag\": \"false\", \"sys_updated_on\": \"2026-05-01 06:21:07\", \"u_book_value_after\": \"138750\", \"u_financial_period\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_financial_period/f5b49746e9a003103e4839baa5071111\", \"value\": \"f5b49746e9a003103e4839baa5071111\"}, \"sys_tags\": \"\", \"u_entry_status\": \"2\", \"u_entry_number\": \"DE-2024-0025-0047\", \"u_posted_datetime\": \"2024-08-31 09:45:00\", \"sys_id\": \"38c41b46e9a003103e4839baa50711a0\", \"u_period_sequence\": \"25\", \"sys_updated_by\": \"admin\", \"u_book_value_before\": \"140604.17\", \"u_depreciation_amount\": \"1854.17\", \"sys_created_on\": \"2026-05-01 06:21:07\", \"u_gl_reference\": \"GL-2024-08-DEP-1620\", \"u_entry_notes\": \"Monthly declining balance depreciation posting for asset FA-2022-0047 (Haas VF-4 CNC Vertical Machining Center). Period 25 of 120. Annual rate 20% applied to reducing book value. GL debit to Depreciation Expense 1620-300, credit to Accumulated Depreciation 1620-200. Note: schedule subsequently suspended pending resolution of write-off approval WOA-2024-0047 filed due to storm damage in May 2024.\", \"sys_created_by\": \"admin\"}], \"u_fad_asset_review\": [{\"u_review_number\": \"AR-2017-0008\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2017-12-20\", \"u_method_change_required\": \"true\", \"u_review_type\": \"2\", \"sys_updated_on\": \"2026-05-01 06:21:02\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"sys_id\": \"27b41b46e9a003103e4839baa5071111\", \"u_value_adjustment\": \"0\", \"sys_updated_by\": \"admin\", \"u_recommended_action\": \"Approve change from declining balance to straight-line depreciation method effective January 2018. Remaining depreciable basis to be spread evenly over the remaining useful life. New depreciation schedule DS-2018-0112 to be activated upon asset return to Active status. Asset status to be updated from Under Review to Active following schedule activation.\", \"u_review_outcome\": \"3\", \"sys_created_on\": \"2026-05-01 06:21:02\", \"u_review_status\": \"3\", \"u_review_notes\": \"Review initiated by Field Services department request to align vehicle depreciation with straight-line method for budget predictability. Asset FA-2018-0112 placed Under Review on 2017-11-01 per policy requirement that method changes require re-entry to Under Review state before a new schedule can be activated. Review board confirmed straight-line is appropriate given stable usage pattern and known salvage value. No impairment or value adjustment identified. New schedule DS-2018-0112 activated 2018-02-01 following review closure and asset reactivation.\", \"u_reviewer_name\": \"Sandra K. Whitmore\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2017-11-01\"}, {\"u_review_number\": \"AR-2023-0041\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2023-11-15\", \"u_method_change_required\": \"false\", \"u_review_type\": \"1\", \"sys_updated_on\": \"2026-05-01 06:21:01\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"sys_id\": \"dfb4d746e9a003103e4839baa507113a\", \"u_value_adjustment\": \"0\", \"sys_updated_by\": \"admin\", \"u_recommended_action\": \"No value adjustment applied at this time. Independent third-party structural appraisal must be obtained per policy FAD-POL-007 before any write-off or impairment can be recognized. Asset to remain in Under Review status until certified appraisal report is submitted and reviewed. Resubmission of write-off request WOA-2023-0018 expected Q1 2024.\", \"u_review_outcome\": \"1\", \"sys_created_on\": \"2026-05-01 06:21:01\", \"u_review_status\": \"3\", \"u_review_notes\": \"Review initiated on 2023-09-23 following rejection of write-off approval WOA-2023-0018 by Sandra K. Whitmore. Internal facilities assessment by Patricia L. Nguyen cited structural deterioration in the east wing. Review board determined that internal assessment alone is insufficient to support a $500,000 write-off. No physical inspection conducted during this review cycle. Asset depreciation schedule DS-2020-0001 remains active and unaffected. Closed pending external appraisal procurement.\", \"u_reviewer_name\": \"James A. Thornton\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2023-09-23\"}, {\"u_review_number\": \"AR-2024-0019\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"u_method_change_required\": \"false\", \"u_review_type\": \"3\", \"sys_updated_on\": \"2026-05-01 06:21:02\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"sys_id\": \"e7b41b46e9a003103e4839baa5071113\", \"u_value_adjustment\": \"0\", \"sys_updated_by\": \"admin\", \"u_recommended_action\": \"Pending outcome of engineering assessment and insurance claim IN-2024-0892. Preliminary recommendation is full write-off if repair cost confirmation exceeds 85% of current book value ($138,750). Depreciation schedule DS-2022-0047 suspended during review period. Final recommendation to be issued upon receipt of insurer's loss assessment report.\", \"u_review_outcome\": \"\", \"sys_created_on\": \"2026-05-01 06:21:02\", \"u_review_status\": \"2\", \"u_review_notes\": \"Review triggered by severe water and electrical damage sustained during the May 2024 Plant 2 flooding event. Engineering assessment dated 2024-05-10 estimates repair costs at approximately $118,000, exceeding the 85% threshold. Write-off approval WOA-2024-0047 filed by Darnell R. Okafor on 2024-05-14 and currently pending. Asset physically quarantined in Plant 2 storage bay. Depreciation suspended per business constraint — no entries may be posted against an asset Under Review. Review expected to close within 30 days of insurer response.\", \"u_reviewer_name\": \"Carla M. Osei\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2024-05-15\"}], \"u_fad_valuation_record\": [{\"u_impairment_loss\": \"287500\", \"u_valuation_date\": \"2023-11-10\", \"u_valuation_source\": \"Certified external appraisal per policy FAD-POL-007 — Meridian Property Valuations LLC, Report Ref: MPV-2023-1110-CHI\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:21:09\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"u_book_value_at_valuation\": \"3937500\", \"u_valuation_notes\": \"Independent third-party structural appraisal obtained following rejection of write-off request WOA-2023-0018 and closure of review AR-2023-0041. Appraiser conducted on-site inspection on 2023-11-08 and issued certified report on 2023-11-10. Assessed fair market value of $3,650,000 is $287,500 below current book value of $3,937,500, indicating a potential impairment loss. Finance team accepted valuation on 2023-11-20. Resubmission of write-off request WOA-2023-0018 expected Q1 2024 referencing this appraisal. Asset remains Under Review pending formal impairment recognition decision.\", \"sys_id\": \"19c45b46e9a003103e4839baa5071130\", \"u_assessed_value\": \"3650000\", \"sys_updated_by\": \"admin\", \"u_accepted\": \"true\", \"sys_created_on\": \"2026-05-01 06:21:09\", \"u_appraiser_name\": \"Robert D. Calloway, MAI, Meridian Property Valuations LLC\", \"u_valuation_type\": \"1\", \"u_asset_review\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_asset_review/27b41b46e9a003103e4839baa5071111\", \"value\": \"27b41b46e9a003103e4839baa5071111\"}, \"sys_created_by\": \"admin\", \"u_valuation_number\": \"VR-2023-0041\"}, {\"u_impairment_loss\": \"0\", \"u_valuation_date\": \"2022-12-05\", \"u_valuation_source\": \"Fleet market replacement survey — National Auto Fleet Advisors, Survey Ref: NAFA-2022-1205-DET\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:21:10\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"u_book_value_at_valuation\": \"4833.33\", \"u_valuation_notes\": \"Replacement cost valuation conducted as part of the annual fleet asset review cycle in December 2022. Assessed replacement cost of $58,500 reflects current market price for a comparable new Ford F-250 Super Duty. Book value at valuation date was $4,833.33 with one period remaining before full depreciation to salvage value of $2,000. No impairment loss applicable as replacement cost exceeds book value. Valuation accepted by Fleet Management on 2022-12-15. Findings used to confirm that the $2,000 salvage value estimate remains reasonable relative to used vehicle market conditions. Valuation referenced in disposal planning documentation supporting subsequent write-off approval WOA-2024-0031 and disposal DISP-2024-0018.\", \"sys_id\": \"25c45b46e9a003103e4839baa5071133\", \"u_assessed_value\": \"58500\", \"sys_updated_by\": \"admin\", \"u_accepted\": \"true\", \"sys_created_on\": \"2026-05-01 06:21:10\", \"u_appraiser_name\": \"Gregory P. Haines, National Auto Fleet Advisors\", \"u_valuation_type\": \"2\", \"u_asset_review\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_asset_review/27b41b46e9a003103e4839baa5071111\", \"value\": \"27b41b46e9a003103e4839baa5071111\"}, \"sys_created_by\": \"admin\", \"u_valuation_number\": \"VR-2022-0112\"}, {\"u_impairment_loss\": \"123750\", \"u_valuation_date\": \"2024-05-20\", \"u_valuation_source\": \"Engineering damage assessment and scrap market quotation — Apex Industrial Appraisers Inc., Report Ref: AIA-2024-0520-DET\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:21:10\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"u_book_value_at_valuation\": \"138750\", \"u_valuation_notes\": \"Impairment test valuation conducted as part of review AR-2024-0019 triggered by severe water and electrical damage during the May 2024 Plant 2 flooding event. Appraiser assessed recoverable amount at $15,000 representing scrap metal and salvageable components value only. Current book value at valuation date was $138,750 resulting in an impairment loss of $123,750. Valuation not yet accepted — pending outcome of write-off approval WOA-2024-0047 and insurer loss assessment for insurance claim IN-2024-0892. Depreciation schedule DS-2022-0047 remains suspended during review. Final acceptance expected within 30 days of insurer response.\", \"sys_id\": \"e5c45b46e9a003103e4839baa5071135\", \"u_assessed_value\": \"15000\", \"sys_updated_by\": \"admin\", \"u_accepted\": \"false\", \"sys_created_on\": \"2026-05-01 06:21:10\", \"u_appraiser_name\": \"Teresa M. Kowalski, Apex Industrial Appraisers Inc.\", \"u_valuation_type\": \"3\", \"u_asset_review\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_asset_review/27b41b46e9a003103e4839baa5071111\", \"value\": \"27b41b46e9a003103e4839baa5071111\"}, \"sys_created_by\": \"admin\", \"u_valuation_number\": \"VR-2024-0019\"}], \"u_fad_financial_period\": [{\"u_closed_datetime\": \"2022-05-03 17:00:00\", \"u_period_number\": \"4\", \"sys_mod_count\": \"0\", \"u_period_notes\": \"Period closed and locked on 2022-05-03 following completion of monthly depreciation run. Depreciation entry DE-2022-0025-0001 posted for asset FA-2020-0001 (Corporate Headquarters Building - Tower A). GL batch GL-2022-04-DEP-1600 reconciled and confirmed. No reversals or adjustments outstanding. Period locked per month-end close checklist approved by Controller.\", \"u_posting_allowed\": \"false\", \"u_asset_count\": \"1\", \"sys_updated_on\": \"2026-05-01 06:20:53\", \"sys_tags\": \"\", \"u_fiscal_year\": \"2022\", \"u_period_name\": \"April 2022\", \"sys_id\": \"19b49746e9a003103e4839baa507110c\", \"u_period_status\": \"3\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2022-04-30\", \"sys_created_on\": \"2026-05-01 06:20:53\", \"u_start_date\": \"2022-04-01\", \"u_total_depreciation_posted\": \"22500\", \"sys_created_by\": \"admin\"}, {\"u_closed_datetime\": \"2023-02-04 17:00:00\", \"u_period_number\": \"1\", \"sys_mod_count\": \"0\", \"u_period_notes\": \"Period closed and locked on 2023-02-04 following completion of monthly depreciation run. Final depreciation entry DE-2023-0060-0112 posted for asset FA-2018-0112 (Ford F-250 Super Duty Service Truck), completing schedule DS-2018-0112 at period 60 of 60. Asset status updated to Fully Depreciated. GL batch GL-2023-01-DEP-1630 reconciled. No further postings permitted against this period.\", \"u_posting_allowed\": \"false\", \"u_asset_count\": \"1\", \"sys_updated_on\": \"2026-05-01 06:20:54\", \"sys_tags\": \"\", \"u_fiscal_year\": \"2023\", \"u_period_name\": \"January 2023\", \"sys_id\": \"25b49746e9a003103e4839baa507110f\", \"u_period_status\": \"3\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2023-01-31\", \"sys_created_on\": \"2026-05-01 06:20:54\", \"u_start_date\": \"2023-01-01\", \"u_total_depreciation_posted\": \"833.33\", \"sys_created_by\": \"admin\"}, {\"u_closed_datetime\": \"\", \"u_period_number\": \"8\", \"sys_mod_count\": \"0\", \"u_period_notes\": \"Period currently open. Depreciation entry DE-2024-0025-0047 posted for asset FA-2022-0047 (Haas VF-4 CNC Vertical Machining Center) on 2024-08-31 via GL batch GL-2024-08-DEP-1620. Depreciation schedule DS-2022-0047 subsequently suspended pending resolution of write-off approval WOA-2024-0047 related to May 2024 storm damage. Period close is being held open to accommodate potential reversal or adjustment entries if write-off is approved and impairment loss must be recognized within this period. Controller review scheduled for 2024-09-10.\", \"u_posting_allowed\": \"true\", \"u_asset_count\": \"1\", \"sys_updated_on\": \"2026-05-01 06:20:54\", \"sys_tags\": \"\", \"u_fiscal_year\": \"2024\", \"u_period_name\": \"August 2024\", \"sys_id\": \"f5b49746e9a003103e4839baa5071111\", \"u_period_status\": \"1\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2024-08-31\", \"sys_created_on\": \"2026-05-01 06:20:54\", \"u_start_date\": \"2024-08-01\", \"u_total_depreciation_posted\": \"1854.17\", \"sys_created_by\": \"admin\"}], \"u_fad_audit_log\": [{\"u_old_value\": \"2\", \"u_compliance_flag\": \"true\", \"u_event_datetime\": \"2024-05-15 10:00:00\", \"u_source_table\": \"u_fad_asset_review\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:21:04\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"u_performed_by\": \"Darnell R. Okafor\", \"sys_id\": \"88c41b46e9a003103e4839baa507111a\", \"u_event_type\": \"2\", \"sys_updated_by\": \"admin\", \"u_source_record_id\": \"AR-2024-0019\", \"u_log_notes\": \"Asset FA-2022-0047 (Haas VF-4 CNC Vertical Machining Center) status changed from Active to Under Review following severe water and electrical damage sustained during the May 2024 Plant 2 flooding event. Impairment review AR-2024-0019 initiated by Carla M. Osei on 2024-05-15. Depreciation schedule DS-2022-0047 suspended concurrently to comply with business constraint prohibiting depreciation entries against assets in Under Review status. Write-off approval WOA-2024-0047 filed on 2024-05-14 by Darnell R. Okafor. Insurance claim IN-2024-0892 filed. Impairment test valuation VR-2024-0019 conducted on 2024-05-20 assessing recoverable amount at $15,000 against book value of $138,750. Compliance flag set due to material potential impairment loss of $123,750 requiring senior finance review.\", \"sys_created_on\": \"2026-05-01 06:21:04\", \"u_field_changed\": \"asset_status\", \"u_log_number\": \"AL-2024-0058\", \"u_new_value\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_old_value\": \"4\", \"u_compliance_flag\": \"true\", \"u_event_datetime\": \"2024-03-15 14:30:00\", \"u_source_table\": \"u_fad_asset_disposal\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:21:04\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"u_performed_by\": \"Marcus T. Ellison\", \"sys_id\": \"c4c41b46e9a003103e4839baa5071118\", \"u_event_type\": \"4\", \"sys_updated_by\": \"admin\", \"u_source_record_id\": \"DISP-2024-0018\", \"u_log_notes\": \"Asset FA-2018-0112 (Ford F-250 Super Duty Service Truck) status changed from Fully Depreciated to Disposed upon completion of disposal DISP-2024-0018. Disposal executed as private sale to Great Lakes Auto Remarketing LLC for proceeds of $2,200 against final book value of $2,000, resulting in a gain on disposal of $200. GL posting reference GL-2024-03-POST-0047 confirmed. Write-off authorization WOA-2024-0031 approved by Sandra K. Whitmore on 2024-02-19 referenced as authorization basis. Vehicle title transferred and signed off by Fleet Manager. Compliance flag set as disposal of a fully depreciated asset requires audit trail per policy FAD-POL-012.\", \"sys_created_on\": \"2026-05-01 06:21:04\", \"u_field_changed\": \"asset_status\", \"u_log_number\": \"AL-2024-0031\", \"u_new_value\": \"5\", \"sys_created_by\": \"admin\"}, {\"u_old_value\": \"2\", \"u_compliance_flag\": \"true\", \"u_event_datetime\": \"2023-09-23 09:15:00\", \"u_source_table\": \"u_fad_write_off_approval\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:21:03\", \"u_fixed_asset\": {\"link\": \"https://instance.service-now.com/api/now/table/u_fad_fixed_asset/d6b49746e9a003103e4839baa50711a1\", \"value\": \"d6b49746e9a003103e4839baa50711a1\"}, \"sys_tags\": \"\", \"u_performed_by\": \"Sandra K. Whitmore\", \"sys_id\": \"fbb41b46e9a003103e4839baa5071115\", \"u_event_type\": \"1\", \"sys_updated_by\": \"admin\", \"u_source_record_id\": \"WOA-2023-0018\", \"u_log_notes\": \"Asset FA-2020-0001 (Corporate Headquarters Building - Tower A) status changed from Active to Under Review following rejection of write-off approval WOA-2023-0018 on 2023-09-22. Rejection issued by Sandra K. Whitmore citing absence of independent third-party structural appraisal per policy FAD-POL-007. Condition assessment review AR-2023-0041 initiated concurrently. Depreciation schedule DS-2020-0001 remains active and unaffected during review period. Compliance flag set due to policy-mandated status transition requirement.\", \"sys_created_on\": \"2026-05-01 06:21:03\", \"u_field_changed\": \"asset_status\", \"u_log_number\": \"AL-2023-0094\", \"u_new_value\": \"3\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_fad_fixed_asset\": {\"u_asset_number\": {\"type\": \"str\"}, \"u_asset_name\": {\"type\": \"str\"}, \"u_category\": {\"FK\": \"u_fad_asset_category\"}, \"u_acquisition_cost\": {\"type\": \"decimal\"}, \"u_acquisition_date\": {\"type\": \"str\"}, \"u_current_book_value\": {\"type\": \"decimal\"}, \"u_accumulated_depreciation\": {\"type\": \"decimal\"}, \"u_asset_status\": {\"type\": \"str\", \"enum\": [\"Registered\", \"Active\", \"Under Review\", \"Fully Depreciated\", \"Disposed\"]}, \"u_useful_life_months\": {\"type\": \"int\"}, \"u_salvage_value\": {\"type\": \"decimal\"}, \"u_location\": {\"type\": \"str\"}, \"u_serial_number\": {\"type\": \"str\"}, \"u_responsible_department\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_fad_asset_category\": {\"u_category_name\": {\"type\": \"str\"}, \"u_default_depreciation_method\": {\"type\": \"str\", \"enum\": [\"Straight-Line\", \"Declining Balance\", \"Units of Production\"]}, \"u_default_useful_life_months\": {\"type\": \"int\"}, \"u_default_salvage_pct\": {\"type\": \"decimal\"}, \"u_gl_account_code\": {\"type\": \"str\"}, \"u_accumulated_depr_account\": {\"type\": \"str\"}, \"u_asset_type\": {\"type\": \"str\", \"enum\": [\"Tangible\", \"Intangible\", \"Infrastructure\"]}, \"u_capitalization_threshold\": {\"type\": \"decimal\"}, \"u_requires_review_on_method_change\": {\"type\": \"bool\"}, \"u_description\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}}, \"u_fad_write_off_approval\": {\"u_approval_number\": {\"type\": \"str\"}, \"u_fixed_asset\": {\"FK\": \"u_fad_fixed_asset\"}, \"u_requested_by\": {\"type\": \"str\"}, \"u_request_date\": {\"type\": \"str\"}, \"u_approval_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Expired\"]}, \"u_approved_by\": {\"type\": \"str\"}, \"u_approval_date\": {\"type\": \"str\"}, \"u_write_off_amount\": {\"type\": \"decimal\"}, \"u_justification\": {\"type\": \"str\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_approval_notes\": {\"type\": \"str\"}}, \"u_fad_asset_disposal\": {\"u_disposal_number\": {\"type\": \"str\"}, \"u_fixed_asset\": {\"FK\": \"u_fad_fixed_asset\"}, \"u_write_off_approval\": {\"FK\": \"u_fad_write_off_approval\"}, \"u_disposal_date\": {\"type\": \"str\"}, \"u_disposal_method\": {\"type\": \"str\", \"enum\": [\"Sale\", \"Scrap\", \"Donation\", \"Write-Off\"]}, \"u_final_book_value\": {\"type\": \"decimal\"}, \"u_disposal_proceeds\": {\"type\": \"decimal\"}, \"u_gain_loss_amount\": {\"type\": \"decimal\"}, \"u_disposal_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Completed\", \"Cancelled\"]}, \"u_buyer_details\": {\"type\": \"str\"}, \"u_disposal_reason\": {\"type\": \"str\"}, \"u_gl_posting_reference\": {\"type\": \"str\"}, \"u_disposal_notes\": {\"type\": \"str\"}}, \"u_fad_depreciation_schedule\": {\"u_schedule_number\": {\"type\": \"str\"}, \"u_fixed_asset\": {\"FK\": \"u_fad_fixed_asset\"}, \"u_depreciation_method\": {\"type\": \"str\", \"enum\": [\"Straight-Line\", \"Declining Balance\", \"Units of Production\"]}, \"u_schedule_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Active\", \"Suspended\", \"Completed\"]}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_annual_depreciation_rate\": {\"type\": \"decimal\"}, \"u_periodic_depreciation_amount\": {\"type\": \"decimal\"}, \"u_total_periods\": {\"type\": \"int\"}, \"u_periods_completed\": {\"type\": \"int\"}, \"u_depreciable_basis\": {\"type\": \"decimal\"}, \"u_schedule_notes\": {\"type\": \"str\"}, \"u_last_recalculated\": {\"type\": \"str\"}}, \"u_fad_depreciation_entry\": {\"u_entry_number\": {\"type\": \"str\"}, \"u_depreciation_schedule\": {\"FK\": \"u_fad_depreciation_schedule\"}, \"u_financial_period\": {\"FK\": \"u_fad_financial_period\"}, \"u_entry_date\": {\"type\": \"str\"}, \"u_depreciation_amount\": {\"type\": \"decimal\"}, \"u_book_value_before\": {\"type\": \"decimal\"}, \"u_book_value_after\": {\"type\": \"decimal\"}, \"u_entry_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Posted\", \"Reversed\", \"Cancelled\"]}, \"u_period_sequence\": {\"type\": \"int\"}, \"u_gl_reference\": {\"type\": \"str\"}, \"u_posted_datetime\": {\"type\": \"str\"}, \"u_reversal_flag\": {\"type\": \"bool\"}, \"u_entry_notes\": {\"type\": \"str\"}}, \"u_fad_asset_review\": {\"u_review_number\": {\"type\": \"str\"}, \"u_fixed_asset\": {\"FK\": \"u_fad_fixed_asset\"}, \"u_review_type\": {\"type\": \"str\", \"enum\": [\"Condition Assessment\", \"Method Change\", \"Impairment Review\"]}, \"u_review_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Closed\"]}, \"u_initiated_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_reviewer_name\": {\"type\": \"str\"}, \"u_review_outcome\": {\"type\": \"str\", \"enum\": [\"No Change\", \"Value Adjusted\", \"Method Changed\", \"Disposal Recommended\"]}, \"u_recommended_action\": {\"type\": \"str\"}, \"u_value_adjustment\": {\"type\": \"decimal\"}, \"u_method_change_required\": {\"type\": \"bool\"}, \"u_review_notes\": {\"type\": \"str\"}}, \"u_fad_valuation_record\": {\"u_valuation_number\": {\"type\": \"str\"}, \"u_fixed_asset\": {\"FK\": \"u_fad_fixed_asset\"}, \"u_asset_review\": {\"FK\": \"u_fad_asset_review\"}, \"u_valuation_date\": {\"type\": \"str\"}, \"u_valuation_type\": {\"type\": \"str\", \"enum\": [\"Fair Market Value\", \"Replacement Cost\", \"Impairment Test\"]}, \"u_assessed_value\": {\"type\": \"decimal\"}, \"u_book_value_at_valuation\": {\"type\": \"decimal\"}, \"u_impairment_loss\": {\"type\": \"decimal\"}, \"u_valuation_source\": {\"type\": \"str\"}, \"u_appraiser_name\": {\"type\": \"str\"}, \"u_accepted\": {\"type\": \"bool\"}, \"u_valuation_notes\": {\"type\": \"str\"}}, \"u_fad_financial_period\": {\"u_period_name\": {\"type\": \"str\"}, \"u_fiscal_year\": {\"type\": \"int\"}, \"u_period_number\": {\"type\": \"int\"}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_period_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Closed\", \"Locked\"]}, \"u_posting_allowed\": {\"type\": \"bool\"}, \"u_closed_datetime\": {\"type\": \"str\"}, \"u_total_depreciation_posted\": {\"type\": \"decimal\"}, \"u_asset_count\": {\"type\": \"int\"}, \"u_period_notes\": {\"type\": \"str\"}}, \"u_fad_audit_log\": {\"u_log_number\": {\"type\": \"str\"}, \"u_fixed_asset\": {\"FK\": \"u_fad_fixed_asset\"}, \"u_event_type\": {\"type\": \"str\", \"enum\": [\"Status Change\", \"Value Adjustment\", \"Schedule Activation\", \"Disposal\", \"Write-Off\"]}, \"u_event_datetime\": {\"type\": \"str\"}, \"u_performed_by\": {\"type\": \"str\"}, \"u_field_changed\": {\"type\": \"str\"}, \"u_old_value\": {\"type\": \"str\"}, \"u_new_value\": {\"type\": \"str\"}, \"u_source_table\": {\"type\": \"str\"}, \"u_source_record_id\": {\"type\": \"str\"}, \"u_compliance_flag\": {\"type\": \"bool\"}, \"u_log_notes\": {\"type\": \"str\"}}}", "business_rules": [{"name": "init_schedule_and_log_on_register", "fires_on_table": "u_fad_fixed_asset", "filter_condition": "u_asset_status=1^u_responsible_department=Finance^u_categoryISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "insert", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a draft depreciation schedule for the new asset\n var grSched = new GlideRecord('u_fad_depreciation_schedule');\n grSched.initialize();\n grSched.setValue('u_fixed_asset', current.getUniqueValue());\n _ewmLog('u_fad_depreciation_schedule', 'u_fixed_asset', '', current.getUniqueValue(), '');\n grSched.setValue('u_schedule_status', '1');\n _ewmLog('u_fad_depreciation_schedule', 'u_schedule_status', '', '1', '');\n try {\n var rSched = grSched.insert();\n if (!rSched) { _ewmLog('','','','', 'GR insert failed: ' + grSched.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert an audit log entry recording the asset registration\n var grLog = new GlideRecord('u_fad_audit_log');\n grLog.initialize();\n grLog.setValue('u_fixed_asset', current.getUniqueValue());\n _ewmLog('u_fad_audit_log', 'u_fixed_asset', '', current.getUniqueValue(), '');\n grLog.setValue('u_event_type', '1');\n _ewmLog('u_fad_audit_log', 'u_event_type', '', '1', '');\n try {\n var rLog = grLog.insert();\n if (!rLog) { _ewmLog('','','','', 'GR insert failed: ' + grLog.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "sched_insert_activate_and_log", "fires_on_table": "u_fad_depreciation_schedule", "filter_condition": "u_schedule_status=1^u_depreciation_method=1", "trigger_sequence": "after", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update the linked fixed asset to Active status\n var grAsset = new GlideRecord('u_fad_fixed_asset');\n grAsset.addQuery('sys_id', current.getValue('u_fixed_asset'));\n grAsset.query();\n if (grAsset.next()) {\n var oldStatus = grAsset.getValue('u_asset_status');\n grAsset.setValue('u_asset_status', '2');\n _ewmLog('u_fad_fixed_asset', 'u_asset_status', oldStatus, grAsset.getValue('u_asset_status'), '');\n\n var oldBookValue = grAsset.getValue('u_current_book_value');\n var acqCost = grAsset.getValue('u_acquisition_cost');\n grAsset.setValue('u_current_book_value', acqCost);\n _ewmLog('u_fad_fixed_asset', 'u_current_book_value', oldBookValue, grAsset.getValue('u_current_book_value'), '');\n\n var oldAccumDepr = grAsset.getValue('u_accumulated_depreciation');\n grAsset.setValue('u_accumulated_depreciation', '0');\n _ewmLog('u_fad_fixed_asset', 'u_accumulated_depreciation', oldAccumDepr, grAsset.getValue('u_accumulated_depreciation'), '');\n\n try {\n var r1 = grAsset.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grAsset.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Insert an audit log entry for schedule activation\n var grLog = new GlideRecord('u_fad_audit_log');\n grLog.initialize();\n grLog.setValue('u_fixed_asset', current.getValue('u_fixed_asset'));\n _ewmLog('u_fad_audit_log', 'u_fixed_asset', '', current.getValue('u_fixed_asset'), '');\n\n grLog.setValue('u_event_type', '3');\n _ewmLog('u_fad_audit_log', 'u_event_type', '', '3', '');\n\n grLog.setValue('u_field_changed', 'u_schedule_status');\n _ewmLog('u_fad_audit_log', 'u_field_changed', '', 'u_schedule_status', '');\n\n grLog.setValue('u_old_value', '');\n _ewmLog('u_fad_audit_log', 'u_old_value', '', '', '');\n\n grLog.setValue('u_new_value', '1');\n _ewmLog('u_fad_audit_log', 'u_new_value', '', '1', '');\n\n grLog.setValue('u_source_table', 'u_fad_depreciation_schedule');\n _ewmLog('u_fad_audit_log', 'u_source_table', '', 'u_fad_depreciation_schedule', '');\n\n try {\n var r2 = grLog.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grLog.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}, {"name": "asset_activation_defaults_review_and_entry", "fires_on_table": "u_fad_fixed_asset", "filter_condition": "u_asset_statusCHANGESTO2", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // --- Part A: Activation defaults (formerly slot_2) ---\n\n // 1. Set accumulated_depreciation to 0\n var oldAccumDepr = current.getValue('u_accumulated_depreciation');\n current.setValue('u_accumulated_depreciation', 0);\n _ewmLog('u_fad_fixed_asset', 'u_accumulated_depreciation', oldAccumDepr, current.getValue('u_accumulated_depreciation'), '');\n\n // 2. Set current_book_value = acquisition_cost - salvage_value\n var acqCost = parseFloat(current.getValue('u_acquisition_cost')) || 0;\n var salvage = parseFloat(current.getValue('u_salvage_value')) || 0;\n var newBookValue = (acqCost - salvage).toFixed(2);\n var oldBookValue = current.getValue('u_current_book_value');\n current.setValue('u_current_book_value', newBookValue);\n _ewmLog('u_fad_fixed_asset', 'u_current_book_value', oldBookValue, current.getValue('u_current_book_value'), '');\n\n // 3. Set default location\n var oldLocation = current.getValue('u_location');\n current.setValue('u_location', 'Main Campus - Building A');\n _ewmLog('u_fad_fixed_asset', 'u_location', oldLocation, current.getValue('u_location'), '');\n\n // 4. Set responsible department\n var oldDept = current.getValue('u_responsible_department');\n current.setValue('u_responsible_department', 'Finance - Fixed Assets');\n _ewmLog('u_fad_fixed_asset', 'u_responsible_department', oldDept, current.getValue('u_responsible_department'), '');\n\n // 5. Append activation note\n var oldNotes = current.getValue('u_notes');\n var activationNote = 'Asset activated with depreciable basis of ' + newBookValue + '. Depreciation tracking initialized.';\n current.setValue('u_notes', activationNote);\n _ewmLog('u_fad_fixed_asset', 'u_notes', oldNotes, current.getValue('u_notes'), '');\n\n // --- Part B: Review and depreciation entry (formerly slot_3) ---\n\n // Insert an asset review record for impairment review triggered by book value change\n var grReview = new GlideRecord('u_fad_asset_review');\n grReview.initialize();\n grReview.setValue('u_fixed_asset', current.getUniqueValue());\n _ewmLog('u_fad_asset_review', 'u_fixed_asset', '', current.getUniqueValue(), '');\n grReview.setValue('u_review_type', '3');\n _ewmLog('u_fad_asset_review', 'u_review_type', '', '3', '');\n grReview.setValue('u_review_status', '1');\n _ewmLog('u_fad_asset_review', 'u_review_status', '', '1', '');\n grReview.setValue('u_initiated_date', new GlideDateTime().getDate().getByFormat('yyyy-MM-dd'));\n _ewmLog('u_fad_asset_review', 'u_initiated_date', '', new GlideDateTime().getDate().getByFormat('yyyy-MM-dd'), '');\n grReview.setValue('u_review_notes', 'Auto-created: book value changed from ' + oldBookValue + ' to ' + newBookValue);\n _ewmLog('u_fad_asset_review', 'u_review_notes', '', grReview.getValue('u_review_notes'), '');\n try {\n var rRev = grReview.insert();\n if (!rRev) { _ewmLog('','','','', 'GR insert failed: ' + grReview.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // Insert a depreciation entry to record the value adjustment\n var grEntry = new GlideRecord('u_fad_depreciation_entry');\n grEntry.initialize();\n grEntry.setValue('u_entry_date', new GlideDateTime().getDate().getByFormat('yyyy-MM-dd'));\n _ewmLog('u_fad_depreciation_entry', 'u_entry_date', '', grEntry.getValue('u_entry_date'), '');\n grEntry.setValue('u_entry_status', '1');\n _ewmLog('u_fad_depreciation_entry', 'u_entry_status', '', '1', '');\n try {\n var rEnt = grEntry.insert();\n if (!rEnt) { _ewmLog('','','','', 'GR insert failed: ' + grEntry.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}, {"name": "depr_entry_update_schedule_and_log", "fires_on_table": "u_fad_depreciation_entry", "filter_condition": "u_entry_status=1^u_reversal_flag=false", "trigger_sequence": "after", "trigger_type": "insert", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update the parent depreciation schedule: increment periods_completed and set last_recalculated\n var schedRef = current.getValue('u_depreciation_schedule');\n if (schedRef) {\n var grSched = new GlideRecord('u_fad_depreciation_schedule');\n grSched.addQuery('sys_id', schedRef);\n grSched.query();\n if (grSched.next()) {\n // Increment periods_completed\n var oldPeriods = grSched.getValue('u_periods_completed');\n var newPeriods = (parseInt(oldPeriods, 10) || 0) + 1;\n grSched.setValue('u_periods_completed', newPeriods);\n _ewmLog('u_fad_depreciation_schedule', 'u_periods_completed', oldPeriods, String(newPeriods), '');\n\n // Update last_recalculated\n var oldRecalc = grSched.getValue('u_last_recalculated');\n var nowStr = new GlideDateTime().getDisplayValue();\n grSched.setValue('u_last_recalculated', nowStr);\n _ewmLog('u_fad_depreciation_schedule', 'u_last_recalculated', oldRecalc, nowStr, '');\n\n // Update schedule_notes\n var oldNotes = grSched.getValue('u_schedule_notes');\n var newNotes = 'Period ' + newPeriods + ' entry recorded';\n grSched.setValue('u_schedule_notes', newNotes);\n _ewmLog('u_fad_depreciation_schedule', 'u_schedule_notes', oldNotes, newNotes, '');\n\n try {\n var r = grSched.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + grSched.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Insert audit log entry for the depreciation posting\n var grLog = new GlideRecord('u_fad_audit_log');\n grLog.initialize();\n grLog.setValue('u_fixed_asset', current.u_depreciation_schedule.u_fixed_asset || '');\n _ewmLog('u_fad_audit_log', 'u_fixed_asset', '', current.getValue('u_depreciation_schedule'), '');\n\n grLog.setValue('u_event_type', '2');\n _ewmLog('u_fad_audit_log', 'u_event_type', '', '2', '');\n\n var evtDt = new GlideDateTime().getDisplayValue();\n grLog.setValue('u_event_datetime', evtDt);\n _ewmLog('u_fad_audit_log', 'u_event_datetime', '', evtDt, '');\n\n grLog.setValue('u_field_changed', 'u_periods_completed');\n _ewmLog('u_fad_audit_log', 'u_field_changed', '', 'u_periods_completed', '');\n\n grLog.setValue('u_source_table', 'u_fad_depreciation_entry');\n _ewmLog('u_fad_audit_log', 'u_source_table', '', 'u_fad_depreciation_entry', '');\n\n grLog.setValue('u_source_record_id', current.getUniqueValue());\n _ewmLog('u_fad_audit_log', 'u_source_record_id', '', current.getUniqueValue(), '');\n\n grLog.setValue('u_log_notes', 'Depreciation entry created with amount ' + current.getValue('u_depreciation_amount'));\n _ewmLog('u_fad_audit_log', 'u_log_notes', '', 'Depreciation entry created with amount ' + current.getValue('u_depreciation_amount'), '');\n\n try {\n var r2 = grLog.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grLog.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}, {"name": "update_schedule_on_period_completion", "fires_on_table": "u_fad_depreciation_schedule", "filter_condition": "u_periods_completedISNOTEMPTY^u_last_recalculatedISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // Recalculate schedule fields when periods_completed and last_recalculated are updated\n var totalPeriods = parseInt(current.getValue('u_total_periods'), 10) || 0;\n var periodsCompleted = parseInt(current.getValue('u_periods_completed'), 10) || 0;\n var depreciableBasis = parseFloat(current.getValue('u_depreciable_basis')) || 0;\n\n // 1. Update periodic_depreciation_amount based on remaining periods\n var remainingPeriods = totalPeriods - periodsCompleted;\n var newPeriodicAmount = '0';\n if (remainingPeriods > 0 && depreciableBasis > 0) {\n var alreadyDepreciated = periodsCompleted * (parseFloat(current.getValue('u_periodic_depreciation_amount')) || 0);\n var remainingBasis = depreciableBasis - alreadyDepreciated;\n if (remainingBasis < 0) remainingBasis = 0;\n newPeriodicAmount = (remainingBasis / remainingPeriods).toFixed(2);\n }\n var oldPeriodicAmount = current.getValue('u_periodic_depreciation_amount');\n current.setValue('u_periodic_depreciation_amount', newPeriodicAmount);\n _ewmLog('u_fad_depreciation_schedule', 'u_periodic_depreciation_amount', oldPeriodicAmount, current.getValue('u_periodic_depreciation_amount'), '');\n\n // 2. Update annual_depreciation_rate\n var newAnnualRate = '0';\n if (depreciableBasis > 0) {\n newAnnualRate = ((parseFloat(newPeriodicAmount) * 12) / depreciableBasis * 100).toFixed(2);\n }\n var oldAnnualRate = current.getValue('u_annual_depreciation_rate');\n current.setValue('u_annual_depreciation_rate', newAnnualRate);\n _ewmLog('u_fad_depreciation_schedule', 'u_annual_depreciation_rate', oldAnnualRate, current.getValue('u_annual_depreciation_rate'), '');\n\n // 3. Mark schedule as Completed if all periods done\n if (periodsCompleted >= totalPeriods && totalPeriods > 0) {\n var oldStatus = current.getValue('u_schedule_status');\n current.setValue('u_schedule_status', '4');\n _ewmLog('u_fad_depreciation_schedule', 'u_schedule_status', oldStatus, current.getValue('u_schedule_status'), '');\n }\n\n // 4. Update end_date to today if schedule is now completed\n if (periodsCompleted >= totalPeriods && totalPeriods > 0) {\n var oldEndDate = current.getValue('u_end_date');\n var today = new GlideDateTime().getDate().toString();\n current.setValue('u_end_date', today);\n _ewmLog('u_fad_depreciation_schedule', 'u_end_date', oldEndDate, current.getValue('u_end_date'), '');\n }\n\n // 5. Append recalculation note to schedule_notes\n var oldNotes = current.getValue('u_schedule_notes') || '';\n var newNotes = oldNotes + ' | Recalculated at period ' + periodsCompleted + ' of ' + totalPeriods;\n current.setValue('u_schedule_notes', newNotes);\n _ewmLog('u_fad_depreciation_schedule', 'u_schedule_notes', oldNotes, current.getValue('u_schedule_notes'), '');\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "219c4aa980a807103e487b245ac97710", "u_br_name": "asset_activation_defaults_review_and_ent", "u_table_name": "u_fad_depreciation_entry", "u_field_name": "u_entry_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "219c4aa980a807103e487b245ac97714", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_fixed_asset", "u_old_value": "", "u_new_value": "299c4aa980a807103e487b245ac97709", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "259c4aa980a807103e487b245ac97711", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_event_type", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "259c4aa980a807103e487b245ac97714", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_field_changed", "u_old_value": "", "u_new_value": "u_schedule_status", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "299c4aa980a807103e487b245ac97711", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_field_changed", "u_old_value": "", "u_new_value": "u_periods_completed", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "299c4aa980a807103e487b245ac97714", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_new_value", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "299c4aa980a807103e487b245ac97715", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_fixed_asset", "u_old_value": "", "u_new_value": "299c4aa980a807103e487b245ac97709", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "2d9c4aa980a807103e487b245ac97711", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_source_record_id", "u_old_value": "", "u_new_value": "a19c4aa980a807103e487b245ac97710", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "619c4aa980a807103e487b245ac9770d", "u_br_name": "sched_insert_activate_and_log", "u_table_name": "u_fad_fixed_asset", "u_field_name": "u_accumulated_depreciation", "u_old_value": "0", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "619c4aa980a807103e487b245ac9770e", "u_br_name": "asset_activation_defaults_review_and_ent", "u_table_name": "u_fad_fixed_asset", "u_field_name": "u_notes", "u_old_value": "Acquired for Finance department analyst workstation.", "u_new_value": "Asset activated with depreciable basis of 2250.00. Depreciation tracking initialized.", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "659c4aa980a807103e487b245ac9770e", "u_br_name": "asset_activation_defaults_review_and_ent", "u_table_name": "u_fad_asset_review", "u_field_name": "u_review_type", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "699c4aa980a807103e487b245ac9770b", "u_br_name": "init_schedule_and_log_on_register", "u_table_name": "u_fad_depreciation_schedule", "u_field_name": "u_schedule_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "699c4aa980a807103e487b245ac9770d", "u_br_name": "asset_activation_defaults_review_and_ent", "u_table_name": "u_fad_fixed_asset", "u_field_name": "u_accumulated_depreciation", "u_old_value": "0", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "699c4aa980a807103e487b245ac9770e", "u_br_name": "asset_activation_defaults_review_and_ent", "u_table_name": "u_fad_asset_review", "u_field_name": "u_initiated_date", "u_old_value": "", "u_new_value": "2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "6d9c4aa980a807103e487b245ac9770c", "u_br_name": "sched_insert_activate_and_log", "u_table_name": "u_fad_fixed_asset", "u_field_name": "u_asset_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "6d9c4aa980a807103e487b245ac9770d", "u_br_name": "asset_activation_defaults_review_and_ent", "u_table_name": "u_fad_fixed_asset", "u_field_name": "u_location", "u_old_value": "Warehouse B", "u_new_value": "Main Campus - Building A", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "a19c4aa980a807103e487b245ac97711", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_fixed_asset", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "a19c4aa980a807103e487b245ac97714", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_event_type", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "a59c4aa980a807103e487b245ac97711", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_event_datetime", "u_old_value": "", "u_new_value": "2026-04-29 04:48:48", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "a59c4aa980a807103e487b245ac97714", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_old_value", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "a99c4aa980a807103e487b245ac97711", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_source_table", "u_old_value": "", "u_new_value": "u_fad_depreciation_entry", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "a99c4aa980a807103e487b245ac97714", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_source_table", "u_old_value": "", "u_new_value": "u_fad_depreciation_schedule", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "a99c4aa980a807103e487b245ac97715", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_event_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "ad9c4aa980a807103e487b245ac9770f", "u_br_name": "asset_activation_defaults_review_and_ent", "u_table_name": "u_fad_depreciation_entry", "u_field_name": "u_entry_date", "u_old_value": "", "u_new_value": "2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "ad9c4aa980a807103e487b245ac97711", "u_br_name": "depr_entry_update_schedule_and_log", "u_table_name": "u_fad_audit_log", "u_field_name": "u_log_notes", "u_old_value": "", "u_new_value": "Depreciation entry created with amount null", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "e19c4aa980a807103e487b245ac9770b", "u_br_name": "init_schedule_and_log_on_register", "u_table_name": "u_fad_depreciation_schedule", "u_field_name": "u_fixed_asset", "u_old_value": "", "u_new_value": "299c4aa980a807103e487b245ac97709", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "e19c4aa980a807103e487b245ac9770e", "u_br_name": "asset_activation_defaults_review_and_ent", "u_table_name": "u_fad_asset_review", "u_field_name": "u_fixed_asset", "u_old_value": "", "u_new_value": "299c4aa980a807103e487b245ac97709", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "e59c4aa980a807103e487b245ac9770e", "u_br_name": "asset_activation_defaults_review_and_ent", "u_table_name": "u_fad_asset_review", "u_field_name": "u_review_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "e99c4aa980a807103e487b245ac9770d", "u_br_name": "asset_activation_defaults_review_and_ent", "u_table_name": "u_fad_fixed_asset", "u_field_name": "u_current_book_value", "u_old_value": "2500", "u_new_value": "2250", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "e99c4aa980a807103e487b245ac9770e", "u_br_name": "asset_activation_defaults_review_and_ent", "u_table_name": "u_fad_asset_review", "u_field_name": "u_review_notes", "u_old_value": "", "u_new_value": "Auto-created: book value changed from 2500 to 2250.00", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "ed9c4aa980a807103e487b245ac9770c", "u_br_name": "sched_insert_activate_and_log", "u_table_name": "u_fad_fixed_asset", "u_field_name": "u_current_book_value", "u_old_value": "2500", "u_new_value": "2500", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}, {"sys_id": "ed9c4aa980a807103e487b245ac9770d", "u_br_name": "asset_activation_defaults_review_and_ent", "u_table_name": "u_fad_fixed_asset", "u_field_name": "u_responsible_department", "u_old_value": "Finance", "u_new_value": "Finance - Fixed Assets", "u_error": "", "sys_created_on": "2026-04-29 11:48:48"}], "audits": [{"tablename": "u_fad_fixed_asset", "fieldname": "u_acquisition_date", "oldvalue": "", "newvalue": "2025-01-15", "documentkey": "299c4aa980a807103e487b245ac97709"}, {"tablename": "u_fad_depreciation_schedule", "fieldname": "u_schedule_status", "oldvalue": "", "newvalue": "1", "documentkey": "e99c4aa980a807103e487b245ac9770b"}, {"tablename": "u_fad_asset_review", "fieldname": "u_method_change_required", "oldvalue": "", "newvalue": "0", "documentkey": "6d9c4aa980a807103e487b245ac9770e"}, {"tablename": "u_fad_audit_log", "fieldname": "u_event_type", "oldvalue": "", "newvalue": "3", "documentkey": 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For use in process plant maintenance programme.\", \"u_item_category\": \"\", \"u_currency_code\": \"USD\", \"u_status\": \"2\", \"u_payment_terms\": \"Net 60\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"PO-2024-00387\", \"u_expected_delivery_date\": \"2024-10-15\", \"u_supplier\": \"\", \"sys_mod_count\": \"0\", \"u_total_value\": \"1250\", \"u_unit_price\": \"2.5\", \"sys_updated_on\": \"2026-05-01 06:05:27\", \"u_fully_received\": \"true\", \"sys_tags\": \"\", \"u_approved_by\": \"Margaret Holloway\", \"sys_id\": \"9721530ae96003103e4839baa507112d\", \"sys_updated_by\": \"admin\", \"u_order_date\": \"2024-10-01\", \"u_ordered_quantity\": \"500\", \"sys_created_on\": \"2026-05-01 06:05:27\", \"u_item_description\": \"A4 80gsm copy paper, white, box of 500 sheets. Standard office stationery consumable for general use across all departments.\", \"u_item_category\": \"\", \"u_currency_code\": \"USD\", \"u_status\": \"5\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"PO-2024-00421\", \"u_expected_delivery_date\": \"2024-11-04\", \"u_supplier\": \"\", \"sys_mod_count\": \"0\", \"u_total_value\": \"17000\", \"u_unit_price\": \"85\", \"sys_updated_on\": \"2026-05-01 06:05:27\", \"u_fully_received\": \"false\", \"sys_tags\": \"\", \"u_approved_by\": \"Dr. Sandra Okonkwo\", \"sys_id\": \"a321530ae96003103e4839baa5071130\", \"sys_updated_by\": \"admin\", \"u_order_date\": \"2024-10-18\", \"u_ordered_quantity\": \"200\", \"sys_created_on\": \"2026-05-01 06:05:27\", \"u_item_description\": \"Insulin analogue vials, 10ml, refrigerated storage required. Supplied in temperature-controlled packaging per regulatory requirements.\", \"u_item_category\": \"\", \"u_currency_code\": \"USD\", \"u_status\": \"3\", \"u_payment_terms\": \"Net 45\", \"sys_created_by\": \"admin\"}], \"u_gri_supplier\": [{\"u_name\": \"Cascade Test Supplier Alpha\", \"u_notes\": \"Reliable supplier for general goods\", \"u_total_orders_placed\": \"50\", \"u_country\": \"United States\", \"u_contact_phone\": \"+1-555-0100\", \"u_supplier_code\": \"SUP-ALPHA-001\", \"u_total_discrepancies\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:50:16\", \"sys_tags\": \"\", \"u_performance_rating\": \"4.5\", \"sys_id\": \"0749899ee92843103e4839baa5071182\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"alpha@testsupplier.com\", \"sys_created_on\": \"2026-05-01 14:50:16\", \"u_preferred_supplier\": \"true\", \"u_on_time_delivery_pct\": \"92\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_payment_method\": \"1\"}, {\"u_name\": \"Meridian Industrial Components Inc\", \"u_notes\": \"Supplier of stainless steel and alloy process components. Recent full rejection of DN100 flanged couplings (DR-2024-00195) due to structural damage. Performance rating has declined over the last two review periods. Procurement team monitoring closely.\", \"u_total_orders_placed\": \"52\", \"u_country\": \"United States\", \"u_contact_phone\": \"+1-713-555-0461\", \"u_supplier_code\": \"SUP-0089\", \"u_total_discrepancies\": \"14\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:05:18\", \"sys_tags\": \"\", \"u_performance_rating\": \"3.1\", \"sys_id\": \"5521dfc6e96003103e4839baa50711c3\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"logistics@meridian-industrial.com\", \"sys_created_on\": \"2026-05-01 06:05:18\", \"u_preferred_supplier\": \"false\", \"u_on_time_delivery_pct\": \"79.4\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_payment_method\": \"3\"}, {\"u_name\": \"Pinnacle Office Supplies Ltd\", \"u_notes\": \"Long-standing supplier since 2018. Consistently high on-time delivery and low defect rates. Preferred vendor for all office consumable categories.\", \"u_total_orders_placed\": \"84\", \"u_country\": \"United States\", \"u_contact_phone\": \"+1-312-555-0174\", \"u_supplier_code\": \"SUP-0041\", \"u_total_discrepancies\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:05:17\", \"sys_tags\": \"\", \"u_performance_rating\": \"4.7\", \"sys_id\": \"8521dfc6e96003103e4839baa50711c0\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"orders@pinnacleoffice.com\", \"sys_created_on\": \"2026-05-01 06:05:17\", \"u_preferred_supplier\": \"true\", \"u_on_time_delivery_pct\": \"96.2\", \"u_status\": \"1\", \"sys_created_by\": \"admin\", \"u_payment_method\": \"1\"}, {\"u_name\": \"BioMed Cold Chain Solutions GmbH\", \"u_notes\": \"Specialist cold-chain pharmaceutical supplier. Currently under review following a 15% quantity shortfall on PO-2024-00421. Compliance team has been notified and supplier has been asked to provide root cause analysis.\", \"u_total_orders_placed\": \"37\", \"u_country\": \"Germany\", \"u_contact_phone\": \"+49-30-555-0293\", \"u_supplier_code\": \"SUP-0117\", \"u_total_discrepancies\": \"8\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:05:19\", \"sys_tags\": \"\", \"u_performance_rating\": \"3.8\", \"sys_id\": \"9d21130ae96003103e4839baa5071141\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"supply@biomed-coldchain.de\", \"sys_created_on\": \"2026-05-01 06:05:19\", \"u_preferred_supplier\": \"false\", \"u_on_time_delivery_pct\": \"88.5\", \"u_status\": \"2\", \"sys_created_by\": \"admin\", \"u_payment_method\": \"1\"}], \"u_gri_inspection_record\": [{\"u_completion_datetime\": \"2024-11-05 15:20:00\", \"u_number\": \"INS-2024-00251\", \"u_completed\": \"true\", \"u_inspector_name\": \"Dr. Priya Nambiar\", \"sys_mod_count\": \"0\", \"u_damage_observed\": \"false\", \"u_outcome\": \"3\", \"sys_updated_on\": \"2026-05-01 06:05:30\", \"u_findings_summary\": \"170 vials received against expected 200 — shortfall of 30 units already flagged as discrepancy. Of the 170 inspected, 15 vials showed temperature excursion indicators on packaging (red indicator strips activated), suggesting cold-chain breach during transit. These 15 units have been quarantined and cannot be accepted. Remaining 155 vials passed visual, label, and cold-chain integrity checks. Discrepancy report DR raised. Awaiting procurement and QA sign-off for partial acceptance.\", \"u_inspection_checklist\": \"\", \"u_quantity_failed\": \"15\", \"sys_tags\": \"\", \"sys_id\": \"4831930ae96003103e4839baa5071119\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:05:30\", \"u_inspection_date\": \"2024-11-05\", \"u_quantity_passed\": \"155\", \"u_delivery_receipt\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_delivery_receipt/c321130ae96003103e4839baa50711bb\", \"value\": \"c321130ae96003103e4839baa50711bb\"}, \"sys_created_by\": \"admin\", \"u_quantity_inspected\": \"170\"}, {\"u_completion_datetime\": \"2024-10-16 11:45:00\", \"u_number\": \"INS-2024-00215\", \"u_completed\": \"true\", \"u_inspector_name\": \"Thomas Abernethy\", \"sys_mod_count\": \"0\", \"u_damage_observed\": \"false\", \"u_outcome\": \"2\", \"sys_updated_on\": \"2026-05-01 06:05:29\", \"u_findings_summary\": \"All 500 units of A4 copy paper inspected. Packaging intact on all pallets. Random sample of 50 reams checked for correct weight and ream count — all within specification. No damage, moisture ingress, or labelling issues identified. Full pass recommended.\", \"u_inspection_checklist\": \"\", \"u_quantity_failed\": \"0\", \"sys_tags\": \"\", \"sys_id\": \"7b21530ae96003103e4839baa5071134\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:05:29\", \"u_inspection_date\": \"2024-10-16\", \"u_quantity_passed\": \"500\", \"u_delivery_receipt\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_delivery_receipt/3621130ae96003103e4839baa50711b6\", \"value\": \"3621130ae96003103e4839baa50711b6\"}, \"sys_created_by\": \"admin\", \"u_quantity_inspected\": \"500\"}, {\"u_completion_datetime\": \"\", \"u_number\": \"IR-EXISTING-0001\", \"u_completed\": \"false\", \"u_inspector_name\": \"Jane.QualityInspector\", \"sys_mod_count\": \"0\", \"u_damage_observed\": \"true\", \"u_outcome\": \"3\", \"sys_updated_on\": \"2026-05-01 14:50:18\", \"u_findings_summary\": \"Minor surface damage on 15 units\", \"u_inspection_checklist\": \"\", \"u_quantity_failed\": \"15\", \"sys_tags\": \"\", \"sys_id\": \"a749c99ee92843103e4839baa507116c\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:50:18\", \"u_inspection_date\": \"2025-06-02\", \"u_quantity_passed\": \"80\", \"u_delivery_receipt\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_delivery_receipt/6f49899ee92843103e4839baa5071189\", \"value\": \"6f49899ee92843103e4839baa5071189\"}, \"sys_created_by\": \"admin\", \"u_quantity_inspected\": \"95\"}, {\"u_completion_datetime\": \"2024-11-13 09:55:00\", \"u_number\": \"INS-2024-00268\", \"u_completed\": \"true\", \"u_inspector_name\": \"Kevin Oduya\", \"sys_mod_count\": \"0\", \"u_damage_observed\": \"true\", \"u_outcome\": \"4\", \"sys_updated_on\": \"2026-05-01 06:05:29\", \"u_findings_summary\": \"All 150 DN100 PN16 stainless steel flanged pipe couplings inspected. Significant structural damage identified across the entire consignment — cracked flanges, deformed sealing faces, and shattered packaging observed on all pallets. Damage consistent with impact during transit or improper loading. No units meet the ASTM A182 F316L dimensional or surface finish requirements. Full rejection recommended. QA Manager (James Cartwright) notified. Return order to be raised against Meridian Industrial Components Inc.\", \"u_inspection_checklist\": \"\", \"u_quantity_failed\": \"150\", \"sys_tags\": \"\", \"sys_id\": \"c431530ae96003103e4839baa5071137\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:05:29\", \"u_inspection_date\": \"2024-11-13\", \"u_quantity_passed\": \"0\", \"u_delivery_receipt\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_delivery_receipt/0321130ae96003103e4839baa50711b9\", \"value\": \"0321130ae96003103e4839baa50711b9\"}, \"sys_created_by\": \"admin\", \"u_quantity_inspected\": \"150\"}], \"u_gri_discrepancy_report\": [{\"u_reported_date\": \"2024-11-05\", \"u_number\": \"DISC-2024-00090\", \"u_supplier\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_supplier/9d21130ae96003103e4839baa5071141\", \"value\": \"9d21130ae96003103e4839baa5071141\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:05:31\", \"sys_tags\": \"\", \"u_resolved_date\": \"\", \"u_financial_impact\": \"1275\", \"u_discrepancy_type\": \"3\", \"u_priority\": \"1\", \"sys_id\": \"9c31930ae96003103e4839baa507111b\", \"u_description\": \"During inspection of delivery DR-2024-00178, 15 insulin analogue vials were found to have activated red temperature excursion indicator strips on their packaging, indicating a cold-chain breach during transit. These units cannot be accepted for patient use and have been quarantined in the temperature-controlled holding area. Inspector Dr. Priya Nambiar has documented the findings. Carrier ColdChain Express has been notified and a formal investigation into the transit temperature log has been requested.\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"Carrier ColdChain Express has provided transit temperature logs showing a 2-hour excursion above 8°C during a transfer at Frankfurt hub. Investigation ongoing. Supplier has been asked to confirm whether replacement units can be expedited. Quality team awaiting carrier liability determination before closing.\", \"u_escalated\": \"true\", \"sys_created_on\": \"2026-05-01 06:05:31\", \"u_quantity_affected\": \"15\", \"u_status\": \"2\", \"u_delivery_receipt\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_delivery_receipt/c321130ae96003103e4839baa50711bb\", \"value\": \"c321130ae96003103e4839baa50711bb\"}, \"sys_created_by\": \"admin\"}, {\"u_reported_date\": \"2024-11-05\", \"u_number\": \"DISC-2024-00089\", \"u_supplier\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_supplier/9d21130ae96003103e4839baa5071141\", \"value\": \"9d21130ae96003103e4839baa5071141\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:05:32\", \"sys_tags\": \"\", \"u_resolved_date\": \"2024-11-18\", \"u_financial_impact\": \"2550\", \"u_discrepancy_type\": \"1\", \"u_priority\": \"1\", \"sys_id\": \"ac31930ae96003103e4839baa507111e\", \"u_description\": \"Delivery receipt DR-2024-00178 received only 170 of the 200 insulin analogue vials ordered under PO-2024-00421. A shortfall of 30 units (15% below ordered quantity) was identified at the point of receipt and confirmed during inspection. This exceeds the 10% tolerance threshold, requiring a formal discrepancy report prior to any acceptance decision. Supplier BioMed Cold Chain Solutions GmbH has been notified and asked to provide explanation and credit note for the missing units.\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"Supplier confirmed that 30 vials were held back due to a batch release failure at the manufacturing site. A credit note (CN-BMCS-2024-1105) has been issued for the 30 undelivered units valued at USD 2,550.00. Procurement team has accepted the partial delivery of 155 conforming vials. Outstanding units to be fulfilled in the next scheduled delivery cycle.\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 06:05:32\", \"u_quantity_affected\": \"30\", \"u_status\": \"3\", \"u_delivery_receipt\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_delivery_receipt/c321130ae96003103e4839baa50711bb\", \"value\": \"c321130ae96003103e4839baa50711bb\"}, \"sys_created_by\": \"admin\"}, {\"u_reported_date\": \"2024-11-13\", \"u_number\": \"DISC-2024-00097\", \"u_supplier\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_supplier/5521dfc6e96003103e4839baa50711c3\", \"value\": \"5521dfc6e96003103e4839baa50711c3\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:05:33\", \"sys_tags\": \"\", \"u_resolved_date\": \"\", \"u_financial_impact\": \"51000\", \"u_discrepancy_type\": \"3\", \"u_priority\": \"1\", \"sys_id\": \"f031930ae96003103e4839baa5071121\", \"u_description\": \"All 150 DN100 PN16 stainless steel flanged pipe couplings received under delivery DR-2024-00195 (PO-2024-00458) were found to be structurally damaged upon inspection. Damage includes cracked flanges, deformed sealing faces, and shattered outer packaging across all pallets. Inspector Kevin Oduya confirmed that no units meet ASTM A182 F316L dimensional or surface finish requirements. Damage is consistent with significant impact during transit or improper loading by carrier National Haulage Co. Full rejection has been authorised by QA Manager James Cartwright. Return order to be raised against Meridian Industrial Components Inc. Procurement management has been escalated due to the critical nature of the components for the process plant maintenance programme.\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"Return order RO-2024-00031 has been raised against Meridian Industrial Components Inc. Supplier has been formally notified and asked to provide root cause analysis within 5 business days. Procurement team is sourcing emergency replacement components from an alternative supplier to avoid delays to the plant maintenance schedule. Financial claim for full order value plus expedite costs is being prepared.\", \"u_escalated\": \"true\", \"sys_created_on\": \"2026-05-01 06:05:33\", \"u_quantity_affected\": \"150\", \"u_status\": \"2\", \"u_delivery_receipt\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_delivery_receipt/0321130ae96003103e4839baa50711b9\", \"value\": \"0321130ae96003103e4839baa50711b9\"}, \"sys_created_by\": \"admin\"}], \"u_gri_warehouse_location\": [{\"u_name\": \"Cold Store - Pharmaceutical Holding Area\", \"u_notes\": \"Maintained at 2-8°C in compliance with pharmaceutical cold-chain requirements. Continuous temperature monitoring with automated alerts. Access restricted to authorised personnel only. Used for staging and quarantine of cold-chain deliveries pending inspection sign-off.\", \"u_warehouse_zone\": \"Zone C - Cold Chain & Pharmaceutical\", \"u_location_type\": \"5\", \"u_current_utilisation\": \"155\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:05:21\", \"sys_tags\": \"\", \"u_temperature_controlled\": \"true\", \"u_capacity\": \"400\", \"sys_id\": \"4221130ae96003103e4839baa5071149\", \"sys_updated_by\": \"admin\", \"u_hazmat_approved\": \"false\", \"u_max_weight_kg\": \"3000\", \"sys_created_on\": \"2026-05-01 06:05:21\", \"u_responsible_manager\": \"Dr. Sandra Okonkwo\", \"u_active\": \"true\", \"u_location_code\": \"WH-COLD-PH1\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Quarantine Bay Q-12\", \"u_notes\": \"Standard quarantine holding area\", \"u_warehouse_zone\": \"Zone-C\", \"u_location_type\": \"2\", \"u_current_utilisation\": \"250\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:50:17\", \"sys_tags\": \"\", \"u_temperature_controlled\": \"false\", \"u_capacity\": \"1000\", \"sys_id\": \"5749899ee92843103e4839baa5071187\", \"sys_updated_by\": \"admin\", \"u_hazmat_approved\": \"false\", \"u_max_weight_kg\": \"5000\", \"sys_created_on\": \"2026-05-01 14:50:17\", \"u_responsible_manager\": \"Warehouse_Lead\", \"u_active\": \"true\", \"u_location_code\": \"WH-Q12\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Main Warehouse - Bay 4A\", \"u_notes\": \"Primary ambient storage bay for office consumables and general goods. Pallet racking installed. Forklift access available. Regular stock counts performed weekly.\", \"u_warehouse_zone\": \"Zone A - Ambient General Storage\", \"u_location_type\": \"3\", \"u_current_utilisation\": \"1240\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:05:20\", \"sys_tags\": \"\", \"u_temperature_controlled\": \"false\", \"u_capacity\": \"2000\", \"sys_id\": \"a121130ae96003103e4839baa5071144\", \"sys_updated_by\": \"admin\", \"u_hazmat_approved\": \"false\", \"u_max_weight_kg\": \"15000\", \"sys_created_on\": \"2026-05-01 06:05:20\", \"u_responsible_manager\": \"Margaret Holloway\", \"u_active\": \"true\", \"u_location_code\": \"WH-MAIN-4A\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Inbound Receiving Bay 1\", \"u_notes\": \"Primary inbound receiving bay for all supplier deliveries. Goods are staged here upon arrival for initial count verification and delivery note matching before being assigned to an inspector or moved to appropriate storage. 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Inspection focuses on packaging integrity, correct labelling, and quantity verification.\", \"u_tolerance_pct\": \"10\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:05:36\", \"u_active\": \"true\", \"u_regulatory_class\": \"Non-regulated\", \"sys_created_by\": \"admin\"}, {\"u_default_inspection_checklist\": \"\", \"u_name\": \"Pharmaceutical Cold-Chain Products\", \"u_category_code\": \"CAT-PHCC\", \"sys_mod_count\": \"0\", \"u_hazardous\": \"false\", \"u_storage_requirement\": \"2\", \"sys_updated_on\": \"2026-05-01 06:05:36\", \"u_unit_of_measure\": \"Vial\", \"sys_tags\": \"\", \"u_perishable\": \"true\", \"u_requires_inspection\": \"true\", \"sys_id\": \"ed31930ae96003103e4839baa50711f4\", \"u_description\": \"Encompasses all pharmaceutical goods requiring continuous cold-chain management during transport and storage, including injectable medications, biological products, and temperature-sensitive vials. Refrigerated storage at 2-8°C mandatory. Subject to regulatory inspection and cold-chain integrity verification on every delivery.\", \"u_tolerance_pct\": \"5\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:05:36\", \"u_active\": \"true\", \"u_regulatory_class\": \"Schedule 4 Pharmaceutical\", \"sys_created_by\": \"admin\"}], \"u_gri_inspection_checklist\": [{\"u_name\": \"Office Stationery & Consumables - Standard Inspection Checklist\", \"u_checklist_code\": \"CL-OFST-001\", \"u_effective_date\": \"2023-01-01\", \"u_version\": \"2.1\", \"sys_mod_count\": \"0\", \"u_created_by\": \"Margaret Holloway\", \"sys_updated_on\": \"2026-05-01 06:05:38\", \"sys_tags\": \"\", \"u_pass_threshold_pct\": \"80\", \"sys_id\": \"4631170ae96003103e4839baa5071130\", \"u_description\": \"Inspection checklist for all inbound office stationery and consumable deliveries. Covers verification of outer packaging condition, correct product labelling, ream or unit count accuracy, absence of moisture damage, and confirmation that delivered goods match the purchase order item description. Suitable for ambient-stored, non-regulated goods.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:05:38\", \"u_total_check_items\": \"8\", \"u_active\": \"true\", \"u_mandatory_damage_check\": \"true\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\", \"u_applies_to_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_item_category/e131930ae96003103e4839baa50711f2\", \"value\": \"e131930ae96003103e4839baa50711f2\"}}, {\"u_name\": \"Pharmaceutical Cold-Chain Products - Inspection Checklist\", \"u_checklist_code\": \"CL-PHCC-001\", \"u_effective_date\": \"2022-06-15\", \"u_version\": \"3.0\", \"sys_mod_count\": \"0\", \"u_created_by\": \"Dr. Sandra Okonkwo\", \"sys_updated_on\": \"2026-05-01 06:05:38\", \"sys_tags\": \"\", \"u_pass_threshold_pct\": \"95\", \"sys_id\": \"8231170ae96003103e4839baa5071133\", \"u_description\": \"Comprehensive inspection checklist for all pharmaceutical cold-chain deliveries. Checks include: temperature excursion indicator review on each unit, continuous temperature log verification from carrier, outer and inner packaging integrity, batch number and expiry date label accuracy, regulatory serialisation code scan, vial fill-level visual check, and quantity count against purchase order. All checks are mandatory. Designed to comply with Schedule 4 Pharmaceutical handling requirements.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:05:38\", \"u_total_check_items\": \"12\", \"u_active\": \"true\", \"u_mandatory_damage_check\": \"true\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\", \"u_applies_to_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_item_category/ed31930ae96003103e4839baa50711f4\", \"value\": \"ed31930ae96003103e4839baa50711f4\"}}, {\"u_name\": \"Industrial Metal Components - Technical Inspection Checklist\", \"u_checklist_code\": \"CL-INMC-001\", \"u_effective_date\": \"2023-03-01\", \"u_version\": \"1.4\", \"sys_mod_count\": \"0\", \"u_created_by\": \"James Cartwright\", \"sys_updated_on\": \"2026-05-01 06:05:39\", \"sys_tags\": \"\", \"u_pass_threshold_pct\": \"90\", \"sys_id\": \"9631170ae96003103e4839baa5071135\", \"u_description\": \"Technical inspection checklist for inbound industrial metal components including pipe fittings, flanges, couplings, and structural hardware. Checks include: outer packaging damage assessment, dimensional measurement verification against drawing tolerances, surface finish and coating inspection, material test certificate (MTC) presence and validity, heat/batch number traceability, thread or sealing face condition, and quantity count against purchase order. All dimensional and certification checks are mandatory. Non-conformances must be documented with photographic evidence.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:05:39\", \"u_total_check_items\": \"10\", \"u_active\": \"true\", \"u_mandatory_damage_check\": \"true\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\", \"u_applies_to_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_item_category/b131930ae96003103e4839baa50711f7\", \"value\": \"b131930ae96003103e4839baa50711f7\"}}], \"u_gri_supplier_performance\": [{\"u_number\": \"SPR-2024-Q3-0041\", \"u_rejection_count\": \"0\", \"u_quality_score\": \"96.5\", \"u_review_period_end\": \"2024-09-30\", \"u_supplier\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_supplier/8521dfc6e96003103e4839baa50711c0\", \"value\": \"8521dfc6e96003103e4839baa50711c0\"}, \"sys_mod_count\": \"0\", \"u_action_required\": \"false\", \"sys_updated_on\": \"2026-05-01 06:05:22\", \"sys_tags\": \"\", \"sys_id\": \"4621130ae96003103e4839baa507114b\", \"u_overall_rating\": \"5\", \"sys_updated_by\": \"admin\", \"u_total_deliveries\": \"22\", \"sys_created_on\": \"2026-05-01 06:05:22\", \"u_discrepancy_count\": \"1\", \"u_reviewer_comments\": \"Pinnacle Office Supplies Ltd continued to demonstrate excellent delivery performance throughout Q3 2024. 21 of 22 deliveries arrived on or before the expected delivery date. A single minor discrepancy was raised relating to a labelling error on one consignment, which was resolved promptly by the supplier within 48 hours. No rejections recorded. Quality score remains above 95%. Preferred supplier status reaffirmed for the next review period.\", \"sys_created_by\": \"admin\", \"u_on_time_deliveries\": \"21\", \"u_review_period_start\": \"2024-07-01\"}, {\"u_number\": \"SPR-2024-Q3-0117\", \"u_rejection_count\": \"1\", \"u_quality_score\": \"74.2\", \"u_review_period_end\": \"2024-09-30\", \"u_supplier\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_supplier/9d21130ae96003103e4839baa5071141\", \"value\": \"9d21130ae96003103e4839baa5071141\"}, \"sys_mod_count\": \"0\", \"u_action_required\": \"true\", \"sys_updated_on\": \"2026-05-01 06:05:23\", \"sys_tags\": \"\", \"sys_id\": \"da21130ae96003103e4839baa50711b1\", \"u_overall_rating\": \"2\", \"sys_updated_by\": \"admin\", \"u_total_deliveries\": \"9\", \"sys_created_on\": \"2026-05-01 06:05:23\", \"u_discrepancy_count\": \"4\", \"u_reviewer_comments\": \"BioMed Cold Chain Solutions GmbH has shown a notable decline in performance during Q3 2024. Two late deliveries were recorded, and four discrepancy reports were raised across the period, including two related to quantity shortfalls and two related to cold-chain integrity failures. One partial rejection was recorded. Quality score has fallen below the 80% threshold. Supplier has been placed under review and has been formally requested to submit a corrective action plan (CAP) by 2024-10-31. Procurement team will reassess preferred supplier eligibility at the next quarterly review.\", \"sys_created_by\": \"admin\", \"u_on_time_deliveries\": \"7\", \"u_review_period_start\": \"2024-07-01\"}, {\"u_number\": \"SPR-2024-Q3-0089\", \"u_rejection_count\": \"2\", \"u_quality_score\": \"58.3\", \"u_review_period_end\": \"2024-09-30\", \"u_supplier\": {\"link\": \"https://instance.service-now.com/api/now/table/u_gri_supplier/5521dfc6e96003103e4839baa50711c3\", \"value\": \"5521dfc6e96003103e4839baa50711c3\"}, \"sys_mod_count\": \"0\", \"u_action_required\": \"true\", \"sys_updated_on\": \"2026-05-01 06:05:24\", \"sys_tags\": \"\", \"sys_id\": \"ee21130ae96003103e4839baa50711b3\", \"u_overall_rating\": \"1\", \"sys_updated_by\": \"admin\", \"u_total_deliveries\": \"13\", \"sys_created_on\": \"2026-05-01 06:05:24\", \"u_discrepancy_count\": \"6\", \"u_reviewer_comments\": \"Meridian Industrial Components Inc has recorded its worst quarterly performance to date in Q3 2024. Four deliveries were late, six discrepancy reports were raised including two for damaged goods and one for wrong items supplied, and two full rejections were recorded. The most significant incident involved the complete rejection of 150 DN100 PN16 stainless steel flanged couplings (DR-2024-00195) due to widespread structural damage, resulting in a financial impact of USD 51,000 and an emergency sourcing action by the procurement team. Quality score of 58.3% is critically below the 80% minimum threshold. Immediate escalation to procurement director has been initiated. Supplier is required to provide a formal root cause analysis and corrective action plan within 10 business days. Continued use of this supplier for critical plant components is under review.\", \"sys_created_by\": \"admin\", \"u_on_time_deliveries\": \"9\", \"u_review_period_start\": \"2024-07-01\"}]}", "schema": "{\"u_gri_delivery_receipt\": {\"u_number\": {\"type\": \"str\"}, \"u_purchase_order\": {\"FK\": \"u_gri_purchase_order\"}, \"u_supplier\": {\"FK\": \"u_gri_supplier\"}, \"u_warehouse_location\": {\"FK\": \"u_gri_warehouse_location\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Awaiting Inspection\", \"Under Inspection\", \"Accepted\", \"Rejected\"]}, \"u_received_date\": {\"type\": \"str\"}, \"u_expected_quantity\": {\"type\": \"decimal\"}, \"u_received_quantity\": {\"type\": \"decimal\"}, \"u_accepted_quantity\": {\"type\": \"decimal\"}, \"u_carrier_name\": {\"type\": \"str\"}, \"u_delivery_note_ref\": {\"type\": \"str\"}, \"u_requires_cold_chain\": {\"type\": \"bool\"}, \"u_discrepancy_flag\": {\"type\": \"bool\"}, \"u_closed_datetime\": {\"type\": \"str\"}, 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\"str\"}, \"u_country\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Under Review\", \"Suspended\", \"Inactive\"]}, \"u_performance_rating\": {\"type\": \"decimal\"}, \"u_on_time_delivery_pct\": {\"type\": \"decimal\"}, \"u_total_orders_placed\": {\"type\": \"int\"}, \"u_total_discrepancies\": {\"type\": \"int\"}, \"u_preferred_supplier\": {\"type\": \"bool\"}, \"u_payment_method\": {\"type\": \"str\", \"enum\": [\"Bank Transfer\", \"Credit Card\", \"Purchase Order Credit\"]}, \"u_notes\": {\"type\": \"str\"}}, \"u_gri_inspection_record\": {\"u_number\": {\"type\": \"str\"}, \"u_delivery_receipt\": {\"FK\": \"u_gri_delivery_receipt\"}, \"u_inspector_name\": {\"type\": \"str\"}, \"u_inspection_date\": {\"type\": \"str\"}, \"u_outcome\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Pass\", \"Partial Pass\", \"Fail\"]}, \"u_quantity_inspected\": {\"type\": \"decimal\"}, \"u_quantity_passed\": {\"type\": \"decimal\"}, \"u_quantity_failed\": {\"type\": \"decimal\"}, \"u_damage_observed\": {\"type\": \"bool\"}, \"u_inspection_checklist\": {\"FK\": \"u_gri_inspection_checklist\"}, \"u_findings_summary\": {\"type\": \"str\"}, \"u_completed\": {\"type\": \"bool\"}, \"u_completion_datetime\": {\"type\": \"str\"}}, \"u_gri_discrepancy_report\": {\"u_number\": {\"type\": \"str\"}, \"u_delivery_receipt\": {\"FK\": \"u_gri_delivery_receipt\"}, \"u_supplier\": {\"FK\": \"u_gri_supplier\"}, \"u_discrepancy_type\": {\"type\": \"str\", \"enum\": [\"Quantity Shortage\", \"Quantity Excess\", \"Damaged Goods\", \"Wrong Item\", \"Documentation Error\"]}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Under Review\", \"Resolved\", \"Closed\"]}, \"u_reported_date\": {\"type\": \"str\"}, \"u_quantity_affected\": {\"type\": \"decimal\"}, \"u_description\": {\"type\": \"str\"}, \"u_resolution_notes\": {\"type\": \"str\"}, \"u_resolved_date\": {\"type\": \"str\"}, \"u_financial_impact\": {\"type\": \"decimal\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"High\", \"Medium\", \"Low\"]}}, \"u_gri_warehouse_location\": {\"u_name\": {\"type\": \"str\"}, \"u_location_code\": {\"type\": \"str\"}, \"u_warehouse_zone\": {\"type\": \"str\"}, \"u_location_type\": {\"type\": \"str\", \"enum\": [\"Receiving Bay\", \"Quarantine\", \"General Storage\", \"Hazardous\", \"Cold Storage\"]}, \"u_capacity\": {\"type\": \"decimal\"}, \"u_current_utilisation\": {\"type\": \"decimal\"}, \"u_temperature_controlled\": {\"type\": \"bool\"}, \"u_active\": {\"type\": \"bool\"}, \"u_responsible_manager\": {\"type\": \"str\"}, \"u_max_weight_kg\": {\"type\": \"decimal\"}, \"u_hazmat_approved\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_gri_return_order\": {\"u_number\": {\"type\": \"str\"}, \"u_delivery_receipt\": {\"FK\": \"u_gri_delivery_receipt\"}, \"u_supplier\": {\"FK\": \"u_gri_supplier\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Pending Authorisation\", \"Authorised\", \"Dispatched\", \"Confirmed by Supplier\", \"Closed\"]}, \"u_return_reason\": {\"type\": \"str\", \"enum\": [\"Damaged Goods\", \"Wrong Item\", \"Quantity Excess\", \"Failed Inspection\", \"Expired Goods\"]}, \"u_quantity_returned\": {\"type\": \"decimal\"}, \"u_authorised_by\": {\"type\": \"str\"}, \"u_authorisation_date\": {\"type\": \"str\"}, \"u_dispatch_date\": {\"type\": \"str\"}, \"u_tracking_number\": {\"type\": \"str\"}, \"u_credit_requested\": {\"type\": \"bool\"}, \"u_supplier_acknowledged\": {\"type\": \"bool\"}}, \"u_gri_item_category\": {\"u_name\": {\"type\": \"str\"}, \"u_category_code\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_requires_inspection\": {\"type\": \"bool\"}, \"u_hazardous\": {\"type\": \"bool\"}, \"u_perishable\": {\"type\": \"bool\"}, \"u_default_inspection_checklist\": {\"FK\": \"u_gri_inspection_checklist\"}, \"u_storage_requirement\": {\"type\": \"str\", \"enum\": [\"Ambient\", \"Refrigerated\", \"Frozen\", \"Hazmat Store\"]}, \"u_tolerance_pct\": {\"type\": \"decimal\"}, \"u_active\": {\"type\": \"bool\"}, \"u_unit_of_measure\": {\"type\": \"str\"}, \"u_regulatory_class\": {\"type\": \"str\"}}, \"u_gri_inspection_checklist\": {\"u_name\": {\"type\": \"str\"}, \"u_checklist_code\": {\"type\": \"str\"}, \"u_version\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_total_check_items\": {\"type\": \"int\"}, \"u_pass_threshold_pct\": {\"type\": \"decimal\"}, \"u_active\": {\"type\": \"bool\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_mandatory_damage_check\": {\"type\": \"bool\"}, \"u_created_by\": {\"type\": \"str\"}, \"u_applies_to_category\": {\"FK\": \"u_gri_item_category\"}}, \"u_gri_supplier_performance\": {\"u_number\": {\"type\": \"str\"}, \"u_supplier\": {\"FK\": \"u_gri_supplier\"}, \"u_review_period_start\": {\"type\": \"str\"}, \"u_review_period_end\": {\"type\": \"str\"}, \"u_total_deliveries\": {\"type\": \"int\"}, \"u_on_time_deliveries\": {\"type\": \"int\"}, \"u_discrepancy_count\": {\"type\": \"int\"}, \"u_rejection_count\": {\"type\": \"int\"}, \"u_quality_score\": {\"type\": \"decimal\"}, \"u_overall_rating\": {\"type\": \"str\", \"enum\": [\"Poor\", \"Below Average\", \"Satisfactory\", \"Good\", \"Excellent\"]}, \"u_reviewer_comments\": {\"type\": \"str\"}, \"u_action_required\": {\"type\": \"bool\"}}}", "business_rules": [{"name": "init_receipt_and_update_po_status", "fires_on_table": "u_gri_delivery_receipt", "filter_condition": "u_status=1", "trigger_sequence": "before", "trigger_type": "insert", "order": 100, "script": "(function executeRule(current, previous) {\n\n // --- Set defaults on the new delivery receipt (before insert, no current.update) ---\n\n // 1. Default discrepancy_flag to false\n var oldDiscFlag = current.getValue('u_discrepancy_flag');\n current.setValue('u_discrepancy_flag', 'false');\n _ewmLog(current.getTableName(), 'u_discrepancy_flag', oldDiscFlag, current.getValue('u_discrepancy_flag'), '');\n\n // 2. Default manager_override to false\n var oldOverride = current.getValue('u_manager_override');\n current.setValue('u_manager_override', 'false');\n _ewmLog(current.getTableName(), 'u_manager_override', oldOverride, current.getValue('u_manager_override'), '');\n\n // 3. Default accepted_quantity to 0\n var oldAccepted = current.getValue('u_accepted_quantity');\n current.setValue('u_accepted_quantity', '0');\n _ewmLog(current.getTableName(), 'u_accepted_quantity', oldAccepted, current.getValue('u_accepted_quantity'), '');\n\n // --- Update the linked Purchase Order to Partially Received ---\n var poRef = current.getValue('u_purchase_order');\n if (poRef) {\n var grPO = new GlideRecord('u_gri_purchase_order');\n grPO.addQuery('sys_id', poRef);\n grPO.query();\n if (grPO.next()) {\n // 4. Set PO status to Partially Received (3)\n var oldPOStatus = grPO.getValue('u_status');\n grPO.setValue('u_status', '3');\n _ewmLog('u_gri_purchase_order', 'u_status', oldPOStatus, grPO.getValue('u_status'), '');\n\n // 5. Set fully_received to false\n var oldFullyRcvd = grPO.getValue('u_fully_received');\n grPO.setValue('u_fully_received', 'false');\n _ewmLog('u_gri_purchase_order', 'u_fully_received', oldFullyRcvd, grPO.getValue('u_fully_received'), '');\n\n try {\n var r = grPO.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + grPO.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "po_partial_recv_update_supplier", "fires_on_table": "u_gri_purchase_order", "filter_condition": "u_statusCHANGESTO3^u_fully_received=false", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update PO expected_delivery_date and payment_terms on current row\n var oldExpDate = current.getValue('u_expected_delivery_date');\n current.setValue('u_expected_delivery_date', '2025-12-31');\n _ewmLog('u_gri_purchase_order', 'u_expected_delivery_date', oldExpDate, current.getValue('u_expected_delivery_date'), '');\n\n var oldPayTerms = current.getValue('u_payment_terms');\n current.setValue('u_payment_terms', 'Net 60 - Partial Receipt');\n _ewmLog('u_gri_purchase_order', 'u_payment_terms', oldPayTerms, current.getValue('u_payment_terms'), '');\n\n // 2. Update the linked supplier's total_discrepancies and notes\n var supplierRef = current.getValue('u_supplier');\n if (supplierRef) {\n var gr = new GlideRecord('u_gri_supplier');\n gr.addQuery('sys_id', supplierRef);\n gr.query();\n if (gr.next()) {\n var oldDisc = gr.getValue('u_total_discrepancies');\n var newDisc = parseInt(oldDisc || '0', 10) + 1;\n gr.setValue('u_total_discrepancies', newDisc);\n _ewmLog('u_gri_supplier', 'u_total_discrepancies', oldDisc, String(newDisc), '');\n\n var oldNotes = gr.getValue('u_notes');\n gr.setValue('u_notes', 'Partial receipt recorded for PO ' + current.getValue('u_number'));\n _ewmLog('u_gri_supplier', 'u_notes', oldNotes, gr.getValue('u_notes'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "supplier_discrep_review_and_wh_note", "fires_on_table": "u_gri_supplier", "filter_condition": "u_total_discrepanciesISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // Before-BR on u_gri_supplier: when total_discrepancies is not empty,\n // put supplier under review and downgrade performance rating on current row,\n // then update the linked warehouse location to add a cautionary note.\n\n // 1. Set supplier status to Under Review (choice 2)\n var oldStatus = current.getValue('u_status');\n current.setValue('u_status', '2');\n _ewmLog('u_gri_supplier', 'u_status', oldStatus, current.getValue('u_status'), '');\n\n // 2. Set performance_rating to 2.0 to reflect discrepancy impact\n var oldRating = current.getValue('u_performance_rating');\n current.setValue('u_performance_rating', '2.0');\n _ewmLog('u_gri_supplier', 'u_performance_rating', oldRating, current.getValue('u_performance_rating'), '');\n\n // 3. Update warehouse locations that have notes referencing this supplier code\n // to flag them with a cautionary note and set responsible_manager\n var supplierCode = current.getValue('u_supplier_code');\n if (supplierCode) {\n var gr = new GlideRecord('u_gri_warehouse_location');\n gr.addQuery('u_active', 'true');\n gr.setLimit(10);\n gr.query();\n while (gr.next()) {\n var oldNotes = gr.getValue('u_notes');\n gr.setValue('u_notes', 'Supplier ' + supplierCode + ' under review - discrepancies detected');\n _ewmLog('u_gri_warehouse_location', 'u_notes', oldNotes, gr.getValue('u_notes'), '');\n\n var oldMgr = gr.getValue('u_responsible_manager');\n gr.setValue('u_responsible_manager', 'QA_Supervisor');\n _ewmLog('u_gri_warehouse_location', 'u_responsible_manager', oldMgr, gr.getValue('u_responsible_manager'), '');\n\n try {\n var r = gr.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + gr.getLastErrorMessage()); }\n } catch(e) {\n _ewmLog('','','','', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "wh_loc_update_create_checklist", "fires_on_table": "u_gri_warehouse_location", "filter_condition": "u_location_type=2^u_activeISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n var gr = new GlideRecord('u_gri_inspection_checklist');\n gr.initialize();\n\n gr.setValue('u_version', '1.0');\n _ewmLog('u_gri_inspection_checklist', 'u_version', '', '1.0', '');\n\n gr.setValue('u_description', 'Auto-generated checklist for quarantine location ' + current.getValue('u_location_code'));\n _ewmLog('u_gri_inspection_checklist', 'u_description', '', 'Auto-generated checklist for quarantine location ' + current.getValue('u_location_code'), '');\n\n gr.setValue('u_total_check_items', 8);\n _ewmLog('u_gri_inspection_checklist', 'u_total_check_items', '', '8', '');\n\n gr.setValue('u_pass_threshold_pct', 90);\n _ewmLog('u_gri_inspection_checklist', 'u_pass_threshold_pct', '', '90', '');\n\n gr.setValue('u_active', 'true');\n _ewmLog('u_gri_inspection_checklist', 'u_active', '', 'true', '');\n\n gr.setValue('u_mandatory_damage_check', 'true');\n _ewmLog('u_gri_inspection_checklist', 'u_mandatory_damage_check', '', 'true', '');\n\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "checklist_init_inspect_and_receipt", "fires_on_table": "u_gri_inspection_checklist", "filter_condition": "u_active=true", "trigger_sequence": "before", "trigger_type": "insert", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Set mandatory_damage_check on the new checklist (current table: u_gri_inspection_checklist)\n var oldDmg = current.getValue('u_mandatory_damage_check');\n current.setValue('u_mandatory_damage_check', 'true');\n _ewmLog('u_gri_inspection_checklist', 'u_mandatory_damage_check', oldDmg, current.getValue('u_mandatory_damage_check'), '');\n\n // 2. Insert a new Inspection Record linked to the checklist's category context\n var grIR = new GlideRecord('u_gri_inspection_record');\n grIR.initialize();\n grIR.setValue('u_outcome', '1');\n _ewmLog('u_gri_inspection_record', 'u_outcome', '', '1', '');\n try {\n var rIR = grIR.insert();\n if (!rIR) { _ewmLog('','','','', 'GR insert failed: ' + grIR.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 3. Update the first Pending delivery receipt to Awaiting Inspection\n var grDR = new GlideRecord('u_gri_delivery_receipt');\n grDR.addQuery('u_status', '1');\n grDR.setLimit(1);\n grDR.query();\n if (grDR.next()) {\n var oldStatus = grDR.getValue('u_status');\n grDR.setValue('u_status', '2');\n _ewmLog('u_gri_delivery_receipt', 'u_status', oldStatus, grDR.getValue('u_status'), '');\n try {\n var rDR = grDR.update();\n if (!rDR) { _ewmLog('','','','', 'GR update failed: ' + grDR.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}, {"name": "reset_receipt_on_awaiting_inspect", "fires_on_table": "u_gri_delivery_receipt", "filter_condition": "u_statusCHANGESTO2", "trigger_sequence": "before", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // Before-BR: When delivery receipt moves to Awaiting Inspection,\n // reset accepted_quantity and discrepancy_flag on current record\n var oldAccepted = current.getValue('u_accepted_quantity');\n current.setValue('u_accepted_quantity', '0');\n _ewmLog('u_gri_delivery_receipt', 'u_accepted_quantity', oldAccepted, current.getValue('u_accepted_quantity'), '');\n\n var oldDiscFlag = current.getValue('u_discrepancy_flag');\n current.setValue('u_discrepancy_flag', 'false');\n _ewmLog('u_gri_delivery_receipt', 'u_discrepancy_flag', oldDiscFlag, current.getValue('u_discrepancy_flag'), '');\n\n // Also reset any linked inspection records to Pending outcome\n var gr = new GlideRecord('u_gri_inspection_record');\n gr.addQuery('u_delivery_receipt', current.getUniqueValue());\n gr.query();\n while (gr.next()) {\n var oldOutcome = gr.getValue('u_outcome');\n gr.setValue('u_outcome', '1');\n _ewmLog('u_gri_inspection_record', 'u_outcome', oldOutcome, gr.getValue('u_outcome'), '');\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n\n})(current, previous);"}, {"name": "insp_pending_raise_discrepancy", "fires_on_table": "u_gri_inspection_record", "filter_condition": "u_outcomeCHANGESTO1^u_damage_observedISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n var gr = new GlideRecord('u_gri_discrepancy_report');\n gr.initialize();\n\n gr.setValue('u_delivery_receipt', current.getValue('u_delivery_receipt'));\n _ewmLog('u_gri_discrepancy_report', 'u_delivery_receipt', '', current.getValue('u_delivery_receipt'), '');\n\n gr.setValue('u_discrepancy_type', '5');\n _ewmLog('u_gri_discrepancy_report', 'u_discrepancy_type', '', '5', '');\n\n gr.setValue('u_status', '1');\n _ewmLog('u_gri_discrepancy_report', 'u_status', '', '1', '');\n\n gr.setValue('u_priority', '2');\n _ewmLog('u_gri_discrepancy_report', 'u_priority', '', '2', '');\n\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "30db8a2980a807103e487b245ac977c5", "u_br_name": "supplier_discrep_review_and_wh_note", "u_table_name": "u_gri_warehouse_location", "u_field_name": "u_responsible_manager", "u_old_value": "QA_Supervisor", "u_new_value": "QA_Supervisor", "u_error": "", "sys_created_on": "2026-04-29 11:45:29"}, {"sys_id": "30db8a2980a807103e487b245ac977c6", "u_br_name": "supplier_discrep_review_and_wh_note", "u_table_name": "u_gri_warehouse_location", "u_field_name": "u_responsible_manager", "u_old_value": "QA_Supervisor", "u_new_value": "QA_Supervisor", "u_error": "", "sys_created_on": "2026-04-29 11:45:29"}, {"sys_id": "34db8a2980a807103e487b245ac977aa", "u_br_name": "init_receipt_and_update_po_status", "u_table_name": "u_gri_purchase_order", "u_field_name": "u_fully_received", "u_old_value": "1", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:45:29"}, {"sys_id": "34db8a2980a807103e487b245ac977c5", "u_br_name": "supplier_discrep_review_and_wh_note", "u_table_name": "u_gri_warehouse_location", "u_field_name": "u_responsible_manager", "u_old_value": "QA_Supervisor", "u_new_value": "QA_Supervisor", "u_error": "", "sys_created_on": "2026-04-29 11:45:29"}, {"sys_id": "34db8a2980a807103e487b245ac977c6", "u_br_name": "supplier_discrep_review_and_wh_note", "u_table_name": "u_gri_warehouse_location", "u_field_name": "u_responsible_manager", "u_old_value": "James Whitfield", "u_new_value": "QA_Supervisor", "u_error": "", "sys_created_on": "2026-04-29 11:45:29"}, {"sys_id": "38db8a2980a807103e487b245ac977c5", "u_br_name": "supplier_discrep_review_and_wh_note", "u_table_name": "u_gri_warehouse_location", "u_field_name": "u_responsible_manager", "u_old_value": "QA_Supervisor", "u_new_value": "QA_Supervisor", "u_error": "", "sys_created_on": "2026-04-29 11:45:29"}, {"sys_id": "3cdb8a2980a807103e487b245ac977aa", "u_br_name": "po_partial_recv_update_supplier", "u_table_name": "u_gri_purchase_order", "u_field_name": "u_expected_delivery_date", "u_old_value": "2025-06-30", "u_new_value": "2025-12-31", "u_error": "", "sys_created_on": "2026-04-29 11:45:29"}, {"sys_id": "3cdb8a2980a807103e487b245ac977c5", "u_br_name": "supplier_discrep_review_and_wh_note", "u_table_name": "u_gri_warehouse_location", "u_field_name": "u_responsible_manager", "u_old_value": "QA_Supervisor", "u_new_value": "QA_Supervisor", "u_error": "", "sys_created_on": "2026-04-29 11:45:29"}, {"sys_id": "70db8a2980a807103e487b245ac977ab", "u_br_name": "po_partial_recv_update_supplier", "u_table_name": "u_gri_supplier", "u_field_name": "u_total_discrepancies", "u_old_value": "2", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:45:29"}, {"sys_id": "74db8a2980a807103e487b245ac977c8", "u_br_name": "wh_loc_update_create_checklist", "u_table_name": "u_gri_inspection_checklist", 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\"u_state\": \"2\", \"sys_mod_count\": \"0\", \"u_active_responder\": \"\", \"sys_updated_on\": \"2026-05-01 10:56:25\", \"sys_tags\": \"\", \"u_closed_time\": \"\", \"sys_id\": \"a1c39cd6e9ec03103e4839baa50711e1\", \"u_assigned_tier\": \"\", \"u_current_tier_level\": \"3\", \"sys_updated_by\": \"admin\", \"u_override_justification\": \"Executive leadership is affected by the email delivery failure ahead of a board meeting. Policy override approved by IT Director to escalate directly to Tier 3 for immediate resolution.\", \"u_resolution_notes\": \"\", \"u_severity\": \"3\", \"sys_created_on\": \"2026-05-01 10:56:25\", \"u_escalation_trigger_time\": \"2025-03-12 14:30:00\", \"u_policy_override\": \"true\", \"u_re_escalation_count\": \"0\", \"sys_created_by\": \"admin\"}, {\"u_escalation_policy\": \"\", \"u_number\": \"ESC0001002\", \"u_incident_report\": \"\", \"u_resolved_time\": \"2025-03-11 11:47:00\", \"u_state\": \"5\", \"sys_mod_count\": \"0\", \"u_active_responder\": \"\", \"sys_updated_on\": \"2026-05-01 10:56:25\", \"sys_tags\": \"\", \"u_closed_time\": \"\", \"sys_id\": \"edc39cd6e9ec03103e4839baa50711de\", \"u_assigned_tier\": \"\", \"u_current_tier_level\": \"1\", \"sys_updated_by\": \"admin\", \"u_override_justification\": \"\", \"u_resolution_notes\": \"Root cause identified as expired SSL certificate on the VPN gateway. Certificate renewed and service restored. Monitoring confirmed stable operation for 30 minutes post-fix.\", \"u_severity\": \"2\", \"sys_created_on\": \"2026-05-01 10:56:25\", \"u_escalation_trigger_time\": \"2025-03-11 09:05:00\", \"u_policy_override\": \"false\", \"u_re_escalation_count\": \"0\", \"sys_created_by\": \"admin\"}], \"u_esc_incident_report\": [{\"u_number\": \"INC0002002\", \"u_affected_user_count\": \"320\", \"u_affected_service\": \"\", \"u_resolved_time\": \"2025-03-11 11:47:00\", \"sys_mod_count\": \"0\", \"u_detailed_description\": \"Multiple remote employees are reporting inability to authenticate to the corporate VPN service (Cisco AnyConnect). Authentication attempts are failing with 'Certificate Validation Error'. The issue appears to have started around 08:50 UTC. Users in the EMEA and North America regions are affected. On-site employees are not impacted. Initial investigation by first-line support identified an expired SSL certificate on the VPN gateway appliance (VPN-GW-02).\", \"u_initial_severity\": \"2\", \"u_impact_scope\": \"All remote workers in EMEA and North America regions unable to access corporate network resources via VPN.\", \"u_resolution_status\": \"3\", \"sys_updated_on\": \"2026-05-01 10:56:22\", \"sys_tags\": \"\", \"u_reported_by\": \"Sandra Okonkwo\", \"sys_id\": \"30c31cd6e9ec03103e4839baa5071167\", \"u_report_time\": \"2025-03-11 09:00:00\", \"sys_updated_by\": \"admin\", \"u_short_description\": \"VPN authentication failure - remote workers unable to connect\", \"sys_created_on\": \"2026-05-01 10:56:22\", \"u_requires_escalation\": \"true\", \"u_first_line_notes\": \"Confirmed SSL certificate on VPN-GW-02 expired at 08:45 UTC. Certificate renewal process initiated but requires network engineering team access to complete. Escalation raised to Tier 1 network support.\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"INC0002003\", \"u_affected_user_count\": \"85\", \"u_affected_service\": \"\", \"u_resolved_time\": \"\", \"sys_mod_count\": \"0\", \"u_detailed_description\": \"Emails sent to and from the Finance and Executive business unit distribution groups are experiencing delivery delays of 45 minutes or more. The issue was first noticed at approximately 14:00 UTC when the CFO's office reported that board meeting pre-read materials sent at 13:15 UTC had not been received. Exchange message tracking logs show messages queuing in the transport service on MAIL-HUB-03. Other business units appear unaffected. Root cause is suspected to be a misconfigured transport rule applied during this morning's maintenance window.\", \"u_initial_severity\": \"3\", \"u_impact_scope\": \"Finance and Executive business unit email distribution groups. Approximately 85 users directly affected. Board meeting communications at risk.\", \"u_resolution_status\": \"2\", \"sys_updated_on\": \"2026-05-01 10:56:23\", \"sys_tags\": \"\", \"u_reported_by\": \"Patricia Nguyen\", \"sys_id\": \"8dc39cd6e9ec03103e4839baa50711d9\", \"u_report_time\": \"2025-03-12 14:15:00\", \"sys_updated_by\": \"admin\", \"u_short_description\": \"Email delivery delays affecting Finance and Executive business units\", \"sys_created_on\": \"2026-05-01 10:56:23\", \"u_requires_escalation\": \"true\", \"u_first_line_notes\": \"Reviewed Exchange transport rules - identified a misconfigured rule added during 08:00 maintenance window that is causing messages to queue on MAIL-HUB-03. Rule cannot be safely removed without senior Exchange admin access. IT Director has approved policy override for direct Tier 3 escalation due to board meeting impact.\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"INC0002001\", \"u_affected_user_count\": \"1450\", \"u_affected_service\": \"\", \"u_resolved_time\": \"\", \"sys_mod_count\": \"0\", \"u_detailed_description\": \"The primary production Oracle database cluster (PROD-DB-01 and PROD-DB-02) became unresponsive at approximately 02:10 UTC. All dependent applications including the ERP system, order management platform, and customer portal are returning connection timeout errors. Initial checks indicate a storage I/O failure on the SAN array. Failover to the secondary cluster did not complete successfully. Estimated impact spans all business-critical transactional systems.\", \"u_initial_severity\": \"1\", \"u_impact_scope\": \"All production transactional systems including ERP, order management, and customer portal. Affects all internal users and external customers.\", \"u_resolution_status\": \"2\", \"sys_updated_on\": \"2026-05-01 10:56:23\", \"sys_tags\": \"\", \"u_reported_by\": \"James Whitfield\", \"sys_id\": \"c9c39cd6e9ec03103e4839baa50711d7\", \"u_report_time\": \"2025-03-10 02:12:00\", \"sys_updated_by\": \"admin\", \"u_short_description\": \"Production database cluster unresponsive - core applications down\", \"sys_created_on\": \"2026-05-01 10:56:23\", \"u_requires_escalation\": \"true\", \"u_first_line_notes\": \"Attempted database service restart - no response. SAN storage alerts detected. Escalation required immediately. First-line support does not have access to SAN management console.\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"IR0012001\", \"u_affected_user_count\": \"4500\", \"u_affected_service\": \"\", \"u_resolved_time\": \"\", \"sys_mod_count\": \"0\", \"u_detailed_description\": \"All primary database nodes are returning connection timeout errors since 03:15 UTC.\", \"u_initial_severity\": \"1\", \"u_impact_scope\": \"All production services dependent on primary DB cluster\", \"u_resolution_status\": \"2\", \"sys_updated_on\": \"2026-05-01 14:48:52\", \"sys_tags\": \"\", \"u_reported_by\": \"jane.doe\", \"sys_id\": \"fef8c95ee92843103e4839baa5071107\", \"u_report_time\": \"2024-11-15 03:15:00\", \"sys_updated_by\": \"admin\", \"u_short_description\": \"Production database cluster unresponsive\", \"sys_created_on\": \"2026-05-01 14:48:52\", \"u_requires_escalation\": \"true\", \"u_first_line_notes\": \"Attempted restart of node-1 with no improvement.\", \"sys_created_by\": \"admin\"}], \"u_esc_escalation_policy\": [{\"u_name\": \"Standard Service Disruption Escalation Policy\", \"u_effective_date\": \"2024-01-01\", \"sys_mod_count\": \"0\", \"u_auto_re_escalate\": \"true\", \"u_critical_skip_first_tier\": \"false\", \"sys_updated_on\": \"2026-05-01 10:56:01\", \"sys_tags\": \"\", \"u_max_tier_level\": \"3\", \"sys_id\": \"23a3d8d6e9ec03103e4839baa5071147\", \"u_acknowledgement_limit_minutes\": \"30\", \"u_description\": \"Applies to high and medium severity incidents such as service degradations, authentication failures, and application errors. 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\"sys_tags\": \"\", \"u_service_description\": \"Managed Oracle database cluster service supporting all production transactional systems including the ERP platform, order management system, and customer portal. Includes primary and secondary cluster nodes (PROD-DB-01, PROD-DB-02) with SAN-backed storage. Any outage directly impacts all business-critical operations and external customer access.\", \"u_sla_target_hours\": \"2\", \"u_criticality\": \"1\", \"sys_id\": \"acb3d8d6e9ec03103e4839baa50711c2\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"db-ops@company.com\", \"sys_created_on\": \"2026-05-01 10:56:04\", \"u_owning_team\": \"Database Operations\", \"u_business_hours_only\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Corporate VPN Gateway\", \"u_last_incident_date\": \"2025-03-11\", \"u_default_escalation_policy\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_policy/f3a3d8d6e9ec03103e4839baa5071149\", \"value\": \"f3a3d8d6e9ec03103e4839baa5071149\"}, \"sys_mod_count\": \"0\", \"u_documentation_url\": \"https://intranet.company.com/it/services/corporate-vpn-gateway\", \"u_service_code\": \"SVC-NET-VPN-002\", \"sys_updated_on\": \"2026-05-01 10:56:05\", \"sys_tags\": \"\", \"u_service_description\": \"Cisco AnyConnect-based corporate VPN service providing secure remote access to internal network resources for employees in EMEA and North America regions. Managed VPN gateway appliances (VPN-GW-01, VPN-GW-02) handle SSL certificate-based authentication. Service disruption directly affects all remote workers' ability to access corporate applications and data.\", \"u_sla_target_hours\": \"4\", \"u_criticality\": \"2\", \"sys_id\": \"e8b3d8d6e9ec03103e4839baa50711c5\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"network-eng@company.com\", \"sys_created_on\": \"2026-05-01 10:56:05\", \"u_owning_team\": \"Network Engineering\", \"u_business_hours_only\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Enterprise Email and Messaging Platform\", \"u_last_incident_date\": \"2025-03-12\", \"u_default_escalation_policy\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_policy/f3a3d8d6e9ec03103e4839baa5071149\", \"value\": \"f3a3d8d6e9ec03103e4839baa5071149\"}, \"sys_mod_count\": \"0\", \"u_documentation_url\": \"https://intranet.company.com/it/services/enterprise-email-platform\", \"u_service_code\": \"SVC-MSG-EMAIL-003\", \"sys_updated_on\": \"2026-05-01 10:56:05\", \"sys_tags\": \"\", \"u_service_description\": \"Microsoft Exchange-based enterprise email and messaging service supporting all internal and external communications across business units. Mail transport is handled by hub servers including MAIL-HUB-03. Incidents affecting Finance and Executive distribution groups are treated with elevated urgency due to potential board-level communication impact. Includes calendar, distribution group management, and message routing services.\", \"u_sla_target_hours\": \"4\", \"u_criticality\": \"2\", \"sys_id\": \"f0b31cd6e9ec03103e4839baa507115d\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"messaging-eng@company.com\", \"sys_created_on\": \"2026-05-01 10:56:05\", \"u_owning_team\": \"Messaging and Collaboration Engineering\", \"u_business_hours_only\": \"false\", \"sys_created_by\": \"admin\"}], \"u_esc_escalation_event\": [{\"u_event_notes\": \"Escalation acknowledged by Marcus Delgado (Tier 2 - Specialist Engineering Support) at 02:28 UTC, 13 minutes after initial trigger. Acknowledgement received within the 15-minute policy window. Responder has begun investigation of SAN storage I/O failure on PROD-DB-01 and PROD-DB-02. Escalation record state updated to In Progress.\", \"u_event_time\": \"2025-03-10 02:28:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 10:56:28\", \"u_from_tier_level\": \"2\", \"sys_tags\": \"\", \"u_acknowledged_by_responder\": \"true\", \"u_to_tier_level\": \"2\", \"u_policy_rule_applied\": \"Critical Incident Escalation Policy - Rule: Acknowledgement must occur within 15 minutes of escalation trigger to prevent automatic re-escalation.\", \"sys_id\": \"1ec3dcd6e9ec03103e4839baa507113f\", \"u_auto_triggered\": \"false\", \"u_event_type\": \"3\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 10:56:28\", \"u_triggered_by\": \"Marcus Delgado\", \"u_escalation_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_record/a1c39cd6e9ec03103e4839baa50711e1\", \"value\": \"a1c39cd6e9ec03103e4839baa50711e1\"}, \"u_responder_at_event\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_oncall_responder/e8c31cd6e9ec03103e4839baa5071164\", \"value\": \"e8c31cd6e9ec03103e4839baa5071164\"}, \"u_time_since_last_event_minutes\": \"13\", \"sys_created_by\": \"admin\"}, {\"u_event_notes\": \"Policy override approved by IT Director James Whitfield. Medium severity incident INC0002003 involves email delivery failure affecting Finance and Executive distribution groups ahead of a board meeting. Override routes escalation directly to Tier 3 - Senior Architecture and Vendor Escalation, bypassing standard Tier 1 and Tier 2 routing. Patricia Nguyen assigned as active responder. Pager alert dispatched.\", \"u_event_time\": \"2025-03-12 14:30:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 10:56:27\", \"u_from_tier_level\": \"0\", \"sys_tags\": \"\", \"u_acknowledged_by_responder\": \"false\", \"u_to_tier_level\": \"3\", \"u_policy_rule_applied\": \"Executive Impact Escalation Policy - Policy Override Applied: IT Director approval granted to bypass standard tier routing and escalate directly to Tier 3 due to confirmed executive and board-level business impact.\", \"sys_id\": \"c6c3dcd6e9ec03103e4839baa507113d\", \"u_auto_triggered\": \"false\", \"u_event_type\": \"1\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 10:56:27\", \"u_triggered_by\": \"James Whitfield - IT Director (Policy Override Approved)\", \"u_escalation_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_record/a1c39cd6e9ec03103e4839baa50711e1\", \"value\": \"a1c39cd6e9ec03103e4839baa50711e1\"}, \"u_responder_at_event\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_oncall_responder/e8c31cd6e9ec03103e4839baa5071164\", \"value\": \"e8c31cd6e9ec03103e4839baa5071164\"}, \"u_time_since_last_event_minutes\": \"0\", \"sys_created_by\": \"admin\"}, {\"u_event_notes\": \"Critical severity incident INC0002001 detected. Per Critical Incident Escalation Policy, Tier 1 is bypassed. Escalation routed directly to Tier 2 - Specialist Engineering Support. Pager and phone alerts dispatched to on-call responder Marcus Delgado.\", \"u_event_time\": \"2025-03-10 02:15:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 10:56:26\", \"u_from_tier_level\": \"0\", \"sys_tags\": \"\", \"u_acknowledged_by_responder\": \"false\", \"u_to_tier_level\": \"2\", \"u_policy_rule_applied\": \"Critical Incident Escalation Policy - Rule: Critical severity incidents skip Tier 1 and are routed directly to Tier 2 upon creation.\", \"sys_id\": \"f5c3dcd6e9ec03103e4839baa507113a\", \"u_auto_triggered\": \"true\", \"u_event_type\": \"1\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 10:56:26\", \"u_triggered_by\": \"System - Critical Incident Auto-Escalation\", \"u_escalation_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_record/a1c39cd6e9ec03103e4839baa50711e1\", \"value\": \"a1c39cd6e9ec03103e4839baa50711e1\"}, \"u_responder_at_event\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_oncall_responder/e8c31cd6e9ec03103e4839baa5071164\", \"value\": \"e8c31cd6e9ec03103e4839baa5071164\"}, \"u_time_since_last_event_minutes\": \"0\", \"sys_created_by\": \"admin\"}], \"u_esc_notification_log\": [{\"u_sent_time\": \"2025-03-12 14:30:00\", \"u_subject\": \"[POLICY OVERRIDE - TIER 3 ESCALATION] ESC0001003 - Email delivery failure affecting Finance and Executive - Board meeting at risk\", \"u_recipient\": \"Patricia Nguyen\", \"u_responder_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_oncall_responder/e8c31cd6e9ec03103e4839baa5071164\", \"value\": \"e8c31cd6e9ec03103e4839baa5071164\"}, \"sys_mod_count\": \"0\", \"u_message_body\": \"ESCALATION ALERT - POLICY OVERRIDE APPLIED\\n\\nEscalation Record: ESC0001003\\nSeverity: Medium (Policy Override Active)\\nIncident: INC0002003 - Email delivery delays affecting Finance and Executive business units\\nAssigned Tier: Tier 3 - Senior Architecture and Vendor Escalation\\nEscalation Trigger Time: 2025-03-12 14:30 UTC\\nOverride Approved By: James Whitfield - IT Director\\n\\nThis escalation has been routed directly to Tier 3 via IT Director-approved policy override. Standard Tier 1 and Tier 2 routing has been bypassed due to confirmed executive and board-level business impact.\\n\\nPer the Executive Impact Escalation Policy, you must acknowledge this escalation within 10 minutes (by 14:40 UTC) to prevent automatic re-escalation.\\n\\nAffected Service: Enterprise Email and Messaging Platform (SVC-MSG-EMAIL-003)\\nAffected Users: 85 (Finance and Executive distribution groups)\\nImpact: Board meeting pre-read materials not delivered. CFO office affected. Suspected misconfigured transport rule on MAIL-HUB-03 from 08:00 maintenance window.\\n\\nPlease acknowledge immediately via the escalation portal.\", \"sys_updated_on\": \"2026-05-01 10:56:30\", \"sys_tags\": \"\", \"sys_id\": \"72c3101ae9ec03103e4839baa5071159\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_notification_type\": \"1\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 10:56:30\", \"u_notification_channel\": \"3\", \"u_escalation_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_record/a1c39cd6e9ec03103e4839baa50711e1\", \"value\": \"a1c39cd6e9ec03103e4839baa50711e1\"}, \"u_acknowledged_by_recipient\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_sent_time\": \"2025-03-10 02:15:00\", \"u_subject\": \"[CRITICAL ESCALATION] ESC0001001 - Production database cluster unresponsive - Tier 2 immediate response required\", \"u_recipient\": \"Marcus Delgado\", \"u_responder_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_oncall_responder/e8c31cd6e9ec03103e4839baa5071164\", \"value\": \"e8c31cd6e9ec03103e4839baa5071164\"}, \"sys_mod_count\": \"0\", \"u_message_body\": \"CRITICAL ESCALATION ALERT\\n\\nEscalation Record: ESC0001001\\nSeverity: Critical\\nIncident: INC0002001 - Production database cluster unresponsive - core applications down\\nAssigned Tier: Tier 2 - Specialist Engineering Support\\nEscalation Trigger Time: 2025-03-10 02:15 UTC\\n\\nPer the Critical Incident Escalation Policy, this incident has been routed directly to Tier 2, bypassing Tier 1. You must acknowledge this escalation within 15 minutes (by 02:30 UTC) to prevent automatic re-escalation to Tier 3.\\n\\nAffected Service: Production Database Platform (SVC-DB-PROD-001)\\nAffected Users: 1,450\\nImpact: All production transactional systems including ERP, order management, and customer portal are down.\\n\\nPlease acknowledge immediately via the escalation portal or reply to this alert.\", \"sys_updated_on\": \"2026-05-01 10:56:28\", \"sys_tags\": \"\", \"sys_id\": \"92c3dcd6e9ec03103e4839baa5071142\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_notification_type\": \"1\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 10:56:28\", \"u_notification_channel\": \"3\", \"u_escalation_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_record/a1c39cd6e9ec03103e4839baa50711e1\", \"value\": \"a1c39cd6e9ec03103e4839baa50711e1\"}, \"u_acknowledged_by_recipient\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_sent_time\": \"2025-03-11 09:05:00\", \"u_subject\": \"[ACTION REQUIRED] ESC0001002 - Acknowledgement Request - VPN authentication failure affecting remote workers\", \"u_recipient\": \"Sandra Okonkwo\", \"u_responder_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_oncall_responder/e8c31cd6e9ec03103e4839baa5071164\", \"value\": \"e8c31cd6e9ec03103e4839baa5071164\"}, \"sys_mod_count\": \"0\", \"u_message_body\": \"ACKNOWLEDGEMENT REQUEST\\n\\nEscalation Record: ESC0001002\\nSeverity: High\\nIncident: INC0002002 - VPN authentication failure - remote workers unable to connect\\nAssigned Tier: Tier 1 - First-Line Support\\nEscalation Trigger Time: 2025-03-11 09:05 UTC\\n\\nYou have been assigned as the active responder for this escalation. Per the Standard Service Disruption Escalation Policy, you must acknowledge this escalation within 30 minutes (by 09:35 UTC) to prevent automatic re-escalation to Tier 2.\\n\\nAffected Service: Corporate VPN Gateway (SVC-NET-VPN-002)\\nAffected Users: 320\\nImpact: All remote workers in EMEA and North America unable to connect to corporate network via VPN.\\n\\nFirst Line Notes: Confirmed SSL certificate on VPN-GW-02 expired at 08:45 UTC. Certificate renewal requires network engineering team access.\\n\\nPlease log into the escalation portal to acknowledge and begin investigation.\", \"sys_updated_on\": \"2026-05-01 10:56:29\", \"sys_tags\": \"\", \"sys_id\": \"a2c3dcd6e9ec03103e4839baa5071145\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_notification_type\": \"2\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 10:56:29\", \"u_notification_channel\": \"1\", \"u_escalation_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_record/a1c39cd6e9ec03103e4839baa50711e1\", \"value\": \"a1c39cd6e9ec03103e4839baa50711e1\"}, \"u_acknowledged_by_recipient\": \"true\", \"sys_created_by\": \"admin\"}], \"u_esc_sla_tracker\": [{\"u_sla_breach_time\": \"2025-03-12 09:05:00\", \"u_sla_start_time\": \"2025-03-11 09:05:00\", \"u_breach_reason\": \"\", \"sys_mod_count\": \"0\", \"u_sla_status\": \"1\", \"u_pause_duration_minutes\": \"0\", \"sys_updated_on\": \"2026-05-01 10:56:31\", \"sys_tags\": \"\", \"u_compliance_percentage\": \"100\", \"u_sla_target_time\": \"2025-03-12 09:05:00\", \"u_sla_type\": \"2\", \"u_time_remaining_minutes\": \"0\", \"sys_id\": \"47c3101ae9ec03103e4839baa507115e\", \"sys_updated_by\": \"admin\", \"u_breached\": \"false\", \"sys_created_on\": \"2026-05-01 10:56:31\", \"u_escalation_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_record/a1c39cd6e9ec03103e4839baa50711e1\", \"value\": \"a1c39cd6e9ec03103e4839baa50711e1\"}, \"sys_created_by\": \"admin\"}, {\"u_sla_breach_time\": \"2025-03-12 14:40:00\", \"u_sla_start_time\": \"2025-03-12 14:30:00\", \"u_breach_reason\": \"Acknowledgement not received within the 10-minute window mandated by the Executive Impact Escalation Policy. Escalation was triggered at 14:30 UTC; acknowledgement by Patricia Nguyen was recorded at 14:42 UTC, 2 minutes past the 14:40 UTC target. Breach attributed to pager notification delay during policy override processing.\", \"sys_mod_count\": \"0\", \"u_sla_status\": \"3\", \"u_pause_duration_minutes\": \"0\", \"sys_updated_on\": \"2026-05-01 10:56:32\", \"sys_tags\": \"\", \"u_compliance_percentage\": \"83.3\", \"u_sla_target_time\": \"2025-03-12 14:40:00\", \"u_sla_type\": \"1\", \"u_time_remaining_minutes\": \"0\", \"sys_id\": \"5bc3101ae9ec03103e4839baa5071160\", \"sys_updated_by\": \"admin\", \"u_breached\": \"true\", \"sys_created_on\": \"2026-05-01 10:56:32\", \"u_escalation_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_record/a1c39cd6e9ec03103e4839baa50711e1\", \"value\": \"a1c39cd6e9ec03103e4839baa50711e1\"}, \"sys_created_by\": \"admin\"}, {\"u_sla_breach_time\": \"2025-03-10 06:15:00\", \"u_sla_start_time\": \"2025-03-10 02:15:00\", \"u_breach_reason\": \"\", \"sys_mod_count\": \"0\", \"u_sla_status\": \"2\", \"u_pause_duration_minutes\": \"0\", \"sys_updated_on\": \"2026-05-01 10:56:30\", \"sys_tags\": \"\", \"u_compliance_percentage\": \"80.5\", \"u_sla_target_time\": \"2025-03-10 06:15:00\", \"u_sla_type\": \"2\", \"u_time_remaining_minutes\": \"47\", \"sys_id\": \"f6c3101ae9ec03103e4839baa507115b\", \"sys_updated_by\": \"admin\", \"u_breached\": \"false\", \"sys_created_on\": \"2026-05-01 10:56:30\", \"u_escalation_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_record/a1c39cd6e9ec03103e4839baa50711e1\", \"value\": \"a1c39cd6e9ec03103e4839baa50711e1\"}, \"sys_created_by\": \"admin\"}], \"u_esc_postmortem\": [{\"u_contributing_factors\": \"1. No automated monitoring or alerting was configured for SSL certificate expiry on VPN-GW-02. The certificate management process relied on manual calendar reminders, which were not set for this certificate.\\n2. The certificate renewal for VPN-GW-01 (completed in January 2025) was not used as a trigger to audit the expiry status of VPN-GW-02, despite both appliances being part of the same service.\\n3. The corporate PKI team does not maintain a centralized certificate inventory with expiry tracking for infrastructure appliances, limiting visibility into upcoming expirations.\\n4. First-line support did not have access to the VPN gateway management console to perform the certificate renewal independently, requiring escalation to Network Engineering and extending the resolution time by approximately 45 minutes.\", \"u_timeline_summary\": \"08:45 UTC - SSL certificate on VPN-GW-02 expires.\\n08:50 UTC - Remote employees begin reporting VPN authentication failures.\\n09:00 UTC - Incident INC0002002 reported by Sandra Okonkwo (Helpdesk).\\n09:05 UTC - Escalation ESC0001002 triggered and assigned to Tier 1. Acknowledgement request notification sent to Sandra Okonkwo.\\n09:22 UTC - Sandra Okonkwo acknowledges escalation (17 minutes within 30-minute policy window). Certificate expiry confirmed via VPN gateway logs.\\n09:30 UTC - Network Engineering team contacted for certificate renewal access.\\n09:45 UTC - Network Engineering engineer joins investigation; certificate renewal process initiated on VPN-GW-02.\\n11:15 UTC - New certificate issued by corporate PKI and installed on VPN-GW-02.\\n11:30 UTC - VPN-GW-02 restarted to apply new certificate; authentication tests initiated.\\n11:47 UTC - VPN service confirmed fully operational. Affected users notified. Escalation resolved.\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 10:56:34\", \"sys_tags\": \"\", \"u_prevention_recommendations\": \"1. Mandate automated certificate expiry monitoring for all externally-facing and authentication-critical infrastructure appliances as a standard operational requirement. Integrate certificate expiry alerts into the existing IT operations monitoring dashboard.\\n2. Conduct a one-time audit of all SSL/TLS certificates across corporate infrastructure to identify any additional certificates at risk of expiry within the next 90 days. Assign remediation ownership to the respective service teams.\\n3. Include certificate expiry review as a standing agenda item in the monthly Network Engineering operational review meeting.\\n4. Explore adoption of an automated certificate lifecycle management tool (e.g., HashiCorp Vault or Venafi) to centralize issuance, renewal, and revocation across all corporate infrastructure services, reducing reliance on manual processes.\", \"sys_id\": \"2bc3501ae9ec03103e4839baa5071107\", \"sys_updated_by\": \"admin\", \"u_postmortem_status\": \"3\", \"u_root_cause\": \"The SSL certificate installed on VPN gateway appliance VPN-GW-02 (issued by the internal corporate PKI) expired at 08:45 UTC on 2025-03-11. The certificate had a validity period of 12 months and had not been renewed prior to expiry. The Cisco AnyConnect client enforces strict certificate validation; once the certificate expired, all new authentication attempts were rejected with a certificate validation error. VPN-GW-01 was unaffected as its certificate had been renewed in January 2025. The root cause is the absence of an automated certificate expiry monitoring and renewal alert for VPN gateway appliances within the certificate lifecycle management process.\", \"sys_created_on\": \"2026-05-01 10:56:34\", \"u_corrective_actions\": \"1. Implement automated SSL certificate expiry monitoring for all VPN gateway appliances using the existing network monitoring platform (SolarWinds). Configure alerts at 60, 30, and 14 days prior to expiry, escalating to the Network Engineering team lead.\\n2. Establish a centralized certificate inventory within the CMDB covering all infrastructure appliances (VPN gateways, load balancers, mail relay servers). Assign ownership to the Network Engineering and PKI teams jointly.\\n3. Update the VPN gateway certificate renewal runbook to include a step requiring audit of all appliances in the same service group when any single appliance certificate is renewed.\\n4. Evaluate granting Tier 1 read-only access to the VPN gateway management console to enable faster initial diagnosis without requiring Network Engineering escalation for certificate-related incidents.\", \"u_incident_summary\": \"On 2025-03-11 at approximately 08:50 UTC, remote employees in the EMEA and North America regions began reporting inability to authenticate to the corporate VPN service (Cisco AnyConnect). Authentication attempts failed with a 'Certificate Validation Error'. First-line support identified an expired SSL certificate on VPN gateway appliance VPN-GW-02 as the cause. Escalation ESC0001002 was raised to Tier 1 at 09:05 UTC. Sandra Okonkwo acknowledged the escalation at 09:22 UTC and coordinated with the Network Engineering team to renew the certificate. The VPN service was fully restored by 11:47 UTC. Approximately 320 remote users were affected for approximately 2 hours and 57 minutes. No re-escalation was required.\", \"u_escalation_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_record/a1c39cd6e9ec03103e4839baa50711e1\", \"value\": \"a1c39cd6e9ec03103e4839baa50711e1\"}, \"u_escalation_process_rating\": \"4\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-03-18\", \"u_authored_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_oncall_responder/e8c31cd6e9ec03103e4839baa5071164\", \"value\": \"e8c31cd6e9ec03103e4839baa5071164\"}}, {\"u_contributing_factors\": \"1. The transport rule change was not reviewed by a second engineer prior to deployment. The change management record for the maintenance window was approved with a single reviewer sign-off, which is below the two-reviewer standard required for mail transport rule modifications per the change management policy.\\n2. Post-maintenance validation procedures for Exchange transport rule changes did not include distribution group delivery testing, leaving a gap in the validation coverage for this class of change.\\n3. No automated monitoring existed to detect abnormal message queue depths on MAIL-HUB-03 for specific recipient groups. The issue was only discovered when the CFO's office proactively reported the missing board meeting materials.\\n4. The acknowledgement SLA breach (2 minutes past the 10-minute Executive Impact Escalation Policy window) was attributed to a pager notification delay during policy override processing, as the override approval workflow added latency before the pager alert was dispatched to Patricia Nguyen.\\n5. The escalation required an IT Director policy override because the standard escalation policy for the Enterprise Email and Messaging Platform does not automatically route medium severity incidents to Tier 3, creating a dependency on manual intervention for executive-impact scenarios.\", \"u_timeline_summary\": \"08:00 UTC - Scheduled maintenance window begins on MAIL-HUB-03. Spam filtering transport rule applied by Messaging Engineering team.\\n08:30 UTC - Maintenance window closes. Post-maintenance validation completed (individual mailbox tests only). No issues detected.\\n13:15 UTC - CFO's office sends board meeting pre-read materials to Finance and Executive distribution groups.\\n14:00 UTC - CFO's office reports non-receipt of board meeting materials. Helpdesk investigation begins.\\n14:10 UTC - Exchange message tracking logs reviewed; messages identified as queuing on MAIL-HUB-03 transport service.\\n14:15 UTC - Incident INC0002003 raised by Patricia Nguyen (Helpdesk). Initial severity assessed as Medium.\\n14:28 UTC - IT Director James Whitfield notified of board meeting impact; policy override approved.\\n14:30 UTC - Escalation ESC0001003 triggered with policy override; routed directly to Tier 3. Pager alert dispatched to Patricia Nguyen.\\n14:40 UTC - Executive Impact Escalation Policy acknowledgement deadline passes (SLA breach).\\n14:42 UTC - Patricia Nguyen acknowledges escalation. Misconfigured transport rule identified as cause.\\n14:55 UTC - Transport rule disabled on MAIL-HUB-03; queued messages begin processing.\\n15:20 UTC - Delayed messages delivered to Finance and Executive distribution group members. Board meeting materials received by intended recipients.\\n15:35 UTC - MAIL-HUB-03 transport service confirmed operating normally. Monitoring watch period initiated.\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 10:56:35\", \"sys_tags\": \"\", \"u_prevention_recommendations\": \"1. Establish a formal change risk classification matrix for Exchange transport rule modifications that mandates dual-reviewer approval, a rollback plan, and distribution group delivery testing as mandatory post-change validation steps.\\n2. Implement a proactive distribution group delivery health check that runs automatically after any Exchange transport configuration change, sending a test message to a representative set of distribution groups and verifying delivery within 5 minutes.\\n3. Conduct a review of all existing Exchange transport rules quarterly to identify any rules with overly broad recipient conditions that could inadvertently affect business-critical distribution groups.\\n4. Revise the Executive Impact Escalation Policy to define explicit automatic routing criteria for incidents affecting Finance and Executive distribution groups, reducing reliance on ad-hoc IT Director override approvals and ensuring faster escalation path activation.\\n5. Introduce a pre-board-meeting communication readiness check as a standard IT operational procedure before any board meeting, verifying that Finance and Executive email distribution groups are functioning correctly at least 2 hours prior to the meeting start time.\", \"sys_id\": \"7fc3501ae9ec03103e4839baa5071109\", \"sys_updated_by\": \"admin\", \"u_postmortem_status\": \"1\", \"u_root_cause\": \"During a scheduled maintenance window at 08:00 UTC on 2025-03-12, a new Exchange transport rule was applied to MAIL-HUB-03 by the Messaging and Collaboration Engineering team as part of a spam filtering enhancement. The rule contained an incorrectly scoped recipient condition that inadvertently matched the Finance and Executive distribution group SMTP addresses. As a result, messages matching these addresses were routed to a compliance hold queue rather than the standard delivery queue, causing delivery delays of 45 minutes or more. The misconfiguration was not detected during the maintenance window because the post-maintenance validation test only verified delivery to individual mailboxes and did not include distribution group delivery testing. The rule remained active for approximately 6 hours before the incident was reported.\", \"sys_created_on\": \"2026-05-01 10:56:35\", \"u_corrective_actions\": \"1. Mandate two-reviewer approval for all Exchange transport rule modifications in the change management process. Update the change management policy to classify transport rule changes as high-risk and require a senior Exchange administrator as one of the two reviewers.\\n2. Update the post-maintenance validation procedure for Exchange transport rule changes to include distribution group delivery testing across all major business unit distribution groups (Finance, Executive, HR, IT, Operations).\\n3. Implement automated monitoring of MAIL-HUB-03 (and all Exchange hub transport servers) for abnormal message queue depths per recipient group. Configure alerts to notify the Messaging Engineering team when queue depth for any distribution group exceeds 10 messages for more than 15 minutes.\\n4. Review and update the Executive Impact Escalation Policy to eliminate the pager notification delay introduced by the policy override approval workflow. Investigate pre-staging pager alerts at override initiation rather than post-approval to reduce acknowledgement latency.\\n5. Evaluate adding an automatic Tier 3 routing rule within the escalation policy for the Enterprise Email and Messaging Platform when the affected recipient group includes Executive or Finance distribution groups, removing the dependency on a manual IT Director policy override for this class of incident.\", \"u_incident_summary\": \"On 2025-03-12 at approximately 14:00 UTC, the CFO's office reported that board meeting pre-read materials sent at 13:15 UTC had not been received by Finance and Executive distribution group members. Investigation revealed that emails to and from these distribution groups were experiencing delivery delays of 45 minutes or more due to messages queuing in the Microsoft Exchange transport service on MAIL-HUB-03. The root cause was identified as a misconfigured transport rule applied during the 08:00 UTC maintenance window earlier that day. Approximately 85 users in the Finance and Executive business units were affected. The IT Director approved a policy override to escalate directly to Tier 3 due to confirmed board-level communication impact. An acknowledgement SLA breach occurred as Patricia Nguyen acknowledged at 14:42 UTC, 2 minutes past the 10-minute Executive Impact Escalation Policy window.\", \"u_escalation_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_record/a1c39cd6e9ec03103e4839baa50711e1\", \"value\": \"a1c39cd6e9ec03103e4839baa50711e1\"}, \"u_escalation_process_rating\": \"2\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-03-21\", \"u_authored_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_oncall_responder/e8c31cd6e9ec03103e4839baa5071164\", \"value\": \"e8c31cd6e9ec03103e4839baa5071164\"}}, {\"u_contributing_factors\": \"1. SAN controller firmware v4.2.1 contained a known defect (vendor advisory SA-2024-0892) that had not been applied to the production environment due to a deferred patching schedule.\\n2. SAN secondary controller heartbeat interval was misconfigured during a maintenance window on 2025-02-15, setting the value to 45 seconds rather than the vendor-recommended 10 seconds. This change was not captured in the change management record.\\n3. Oracle RAC secondary node had a stale ARP cache entry for the cluster interconnect interface, introduced when a network interface card was replaced on PROD-DB-02 on 2025-03-01. Post-maintenance validation did not include a cluster interconnect health check.\\n4. Runbook for SAN controller failover had not been updated since 2023 and did not reflect the current firmware version or the updated LUN ownership recovery procedure.\\n5. On-call escalation for Tier 2 relied solely on pager; a secondary phone alert was not triggered until 8 minutes after the initial pager dispatch, delaying initial awareness.\", \"u_timeline_summary\": \"02:10 UTC - SAN controller I/O queue overflow begins; database write operations start failing.\\n02:12 UTC - Incident INC0002001 reported by James Whitfield (Database Operations).\\n02:15 UTC - Escalation ESC0001001 auto-triggered; routed directly to Tier 2 per Critical Incident Escalation Policy. Pager alert sent to Marcus Delgado.\\n02:23 UTC - Secondary phone alert dispatched to Marcus Delgado.\\n02:28 UTC - Marcus Delgado acknowledges escalation (13 minutes within 15-minute policy window). Investigation begins.\\n02:45 UTC - SAN controller failover issue identified; secondary controller LUN ownership recovery initiated manually.\\n03:10 UTC - LUN ownership restored to secondary SAN controller; database nodes begin I/O recovery.\\n03:22 UTC - Stale ARP cache entry identified on PROD-DB-02 cluster interconnect; ARP table flushed.\\n03:35 UTC - Oracle RAC cluster reformation attempted; secondary node joins cluster successfully.\\n03:50 UTC - Re-escalation event triggered as resolution was not confirmed within expected window; Tier 3 notified as precaution.\\n04:05 UTC - Production database cluster confirmed stable; dependent applications begin reconnecting.\\n04:30 UTC - ERP, order management, and customer portal confirmed operational. Monitoring watch period initiated.\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 10:56:33\", \"sys_tags\": \"\", \"u_prevention_recommendations\": \"1. Enforce a maximum 90-day deferral policy for vendor-issued critical firmware advisories on production storage infrastructure. Any advisory older than 90 days must be escalated to the IT Director for formal acceptance or remediation scheduling.\\n2. Integrate SAN controller configuration parameters (including heartbeat intervals) into the Configuration Management Database (CMDB) with automated drift detection to catch unauthorized or undocumented changes.\\n3. Implement automated Oracle RAC cluster health checks (including ARP table validation and interconnect reachability) as part of the post-maintenance verification pipeline for all infrastructure changes touching database or network components.\\n4. Conduct a bi-annual failover drill for the production Oracle RAC cluster and SAN array to validate runbook accuracy and responder readiness under realistic conditions.\\n5. Review and update all Tier 2 on-call contact procedures to mandate simultaneous multi-channel alerting for Critical severity incidents, removing any sequential delay between pager and phone notifications.\", \"sys_id\": \"9fc3101ae9ec03103e4839baa5071162\", \"sys_updated_by\": \"admin\", \"u_postmortem_status\": \"2\", \"u_root_cause\": \"A firmware defect in the SAN array controller (model: StorArray X9000, firmware v4.2.1) caused a write I/O queue overflow under sustained transactional load. The overflow triggered a controller failover within the SAN itself, but the secondary SAN controller failed to take ownership of the LUNs within the expected timeout window due to a misconfigured heartbeat interval (set to 45 seconds instead of the recommended 10 seconds). This left both database cluster nodes (PROD-DB-01 and PROD-DB-02) unable to complete pending write operations, causing Oracle to place the database in a suspended state. The automatic database cluster failover to the secondary node also failed because the secondary node's Oracle RAC interconnect had a stale ARP cache entry pointing to a decommissioned network interface, preventing the cluster from reforming.\", \"sys_created_on\": \"2026-05-01 10:56:33\", \"u_corrective_actions\": \"1. Apply SAN firmware patch v4.3.0 (addressing advisory SA-2024-0892) to all production SAN controllers during the next approved maintenance window (target: 2025-03-22).\\n2. Audit and correct SAN secondary controller heartbeat interval across all production SAN arrays. Implement a configuration compliance check in the monthly infrastructure health review.\\n3. Establish a post-maintenance validation checklist for Oracle RAC environments that includes cluster interconnect ARP verification and a test cluster failover.\\n4. Update the SAN controller failover runbook to reflect firmware v4.3.x procedures and LUN ownership recovery steps. Assign ownership to the Database Operations team for quarterly review.\\n5. Implement a dual-channel alert (pager + phone simultaneously) for all Critical severity escalations assigned to Tier 2 on-call responders to eliminate the 8-minute secondary alert delay.\\n6. Schedule a quarterly review of deferred patching items for production SAN and database infrastructure to prevent advisory backlogs.\", \"u_incident_summary\": \"On 2025-03-10 at approximately 02:10 UTC, the primary production Oracle database cluster (PROD-DB-01 and PROD-DB-02) became unresponsive due to a storage I/O failure on the SAN array. All dependent production systems including the ERP platform, order management system, and customer portal were unavailable. The incident affected approximately 1,450 users. Automatic failover to the secondary cluster did not complete successfully. Escalation was routed directly to Tier 2 per the Critical Incident Escalation Policy. Marcus Delgado acknowledged within 13 minutes and led the investigation and remediation effort. One re-escalation occurred during the resolution process.\", \"u_escalation_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_escalation_record/a1c39cd6e9ec03103e4839baa50711e1\", \"value\": \"a1c39cd6e9ec03103e4839baa50711e1\"}, \"u_escalation_process_rating\": \"3\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-03-20\", \"u_authored_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_esc_oncall_responder/e8c31cd6e9ec03103e4839baa5071164\", \"value\": \"e8c31cd6e9ec03103e4839baa5071164\"}}]}", "schema": "{\"u_esc_escalation_record\": {\"u_number\": {\"type\": \"str\"}, \"u_incident_report\": {\"FK\": \"u_esc_incident_report\"}, \"u_escalation_policy\": {\"FK\": \"u_esc_escalation_policy\"}, \"u_assigned_tier\": {\"FK\": \"u_esc_support_tier\"}, \"u_active_responder\": {\"FK\": \"u_esc_oncall_responder\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Escalated\", \"Acknowledged\", \"In Progress\", \"Resolved\"]}, \"u_severity\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_escalation_trigger_time\": {\"type\": \"str\"}, \"u_acknowledged_time\": {\"type\": \"str\"}, \"u_resolved_time\": {\"type\": \"str\"}, \"u_current_tier_level\": {\"type\": \"int\"}, \"u_policy_override\": {\"type\": \"bool\"}, \"u_override_justification\": {\"type\": \"str\"}, \"u_re_escalation_count\": {\"type\": \"int\"}, \"u_resolution_notes\": {\"type\": \"str\"}, \"u_closed_time\": {\"type\": \"str\"}}, \"u_esc_incident_report\": {\"u_number\": {\"type\": \"str\"}, \"u_affected_service\": {\"FK\": \"u_esc_service_catalog\"}, \"u_short_description\": {\"type\": \"str\"}, \"u_detailed_description\": {\"type\": \"str\"}, \"u_reported_by\": {\"type\": \"str\"}, \"u_report_time\": {\"type\": \"str\"}, \"u_initial_severity\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_resolution_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Resolved\", \"Closed\"]}, \"u_impact_scope\": {\"type\": \"str\"}, \"u_affected_user_count\": {\"type\": \"int\"}, \"u_first_line_notes\": {\"type\": \"str\"}, \"u_requires_escalation\": {\"type\": \"bool\"}, \"u_resolved_time\": {\"type\": \"str\"}}, \"u_esc_escalation_policy\": {\"u_name\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_max_tier_level\": {\"type\": \"int\"}, \"u_acknowledgement_limit_minutes\": {\"type\": \"int\"}, \"u_critical_skip_first_tier\": {\"type\": \"bool\"}, \"u_auto_re_escalate\": {\"type\": \"bool\"}, \"u_policy_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"Draft\"]}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_resolution_time_limit_hours\": {\"type\": \"int\"}, \"u_override_allowed\": {\"type\": \"bool\"}}, \"u_esc_support_tier\": {\"u_name\": {\"type\": \"str\"}, \"u_tier_level\": {\"type\": \"int\"}, \"u_tier_description\": {\"type\": \"str\"}, \"u_max_concurrent_escalations\": {\"type\": \"int\"}, \"u_tier_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"On Hold\"]}, \"u_specialization\": {\"type\": \"str\"}, \"u_escalation_policy\": {\"FK\": \"u_esc_escalation_policy\"}, \"u_response_target_minutes\": {\"type\": \"int\"}, \"u_contact_channel\": {\"type\": \"str\", \"enum\": [\"Email\", \"Phone\", \"Chat\", \"Pager\"]}, \"u_after_hours_coverage\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_esc_oncall_responder\": {\"u_name\": {\"type\": \"str\"}, \"u_support_tier\": {\"FK\": \"u_esc_support_tier\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_availability_status\": {\"type\": \"str\", \"enum\": [\"Available\", \"Busy\", \"Off Duty\", \"On Leave\"]}, \"u_on_call_start\": {\"type\": \"str\"}, \"u_on_call_end\": {\"type\": \"str\"}, \"u_active_escalation_count\": {\"type\": \"int\"}, \"u_skill_tags\": {\"type\": \"str\"}, \"u_max_concurrent_assignments\": {\"type\": \"int\"}, \"u_preferred_contact_channel\": {\"type\": \"str\", \"enum\": [\"Email\", \"Phone\", \"Chat\", \"Pager\"]}, \"u_last_acknowledged_time\": {\"type\": \"str\"}}, \"u_esc_service_catalog\": {\"u_name\": {\"type\": \"str\"}, \"u_service_code\": {\"type\": \"str\"}, \"u_service_description\": {\"type\": \"str\"}, \"u_criticality\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_owning_team\": {\"type\": \"str\"}, \"u_default_escalation_policy\": {\"FK\": \"u_esc_escalation_policy\"}, \"u_sla_target_hours\": {\"type\": \"decimal\"}, \"u_service_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Deprecated\", \"Retired\"]}, \"u_business_hours_only\": {\"type\": \"bool\"}, \"u_contact_email\": {\"type\": \"str\"}, \"u_documentation_url\": {\"type\": \"str\"}, \"u_last_incident_date\": {\"type\": \"str\"}}, \"u_esc_escalation_event\": {\"u_escalation_record\": {\"FK\": \"u_esc_escalation_record\"}, \"u_event_time\": {\"type\": \"str\"}, \"u_event_type\": {\"type\": \"str\", \"enum\": [\"Initial Escalation\", \"Re-Escalation\", \"Acknowledgement\", \"Reassignment\", \"Resolution\"]}, \"u_from_tier_level\": {\"type\": \"int\"}, \"u_to_tier_level\": {\"type\": \"int\"}, \"u_triggered_by\": {\"type\": \"str\"}, \"u_responder_at_event\": {\"FK\": \"u_esc_oncall_responder\"}, \"u_auto_triggered\": {\"type\": \"bool\"}, \"u_event_notes\": {\"type\": \"str\"}, \"u_time_since_last_event_minutes\": {\"type\": \"int\"}, \"u_policy_rule_applied\": {\"type\": \"str\"}, \"u_acknowledged_by_responder\": {\"type\": \"bool\"}}, \"u_esc_notification_log\": {\"u_escalation_record\": {\"FK\": \"u_esc_escalation_record\"}, \"u_sent_time\": {\"type\": \"str\"}, \"u_recipient\": {\"type\": \"str\"}, \"u_notification_channel\": {\"type\": \"str\", \"enum\": [\"Email\", \"SMS\", \"Phone\", \"Chat\"]}, \"u_notification_type\": {\"type\": \"str\", \"enum\": [\"Escalation Alert\", \"Acknowledgement Request\", \"Resolution Notice\", \"Reminder\"]}, \"u_subject\": {\"type\": \"str\"}, \"u_message_body\": {\"type\": \"str\"}, \"u_delivery_status\": {\"type\": \"str\", \"enum\": [\"Sent\", \"Delivered\", \"Failed\", \"Pending\"]}, \"u_retry_count\": {\"type\": \"int\"}, \"u_acknowledged_by_recipient\": {\"type\": \"bool\"}, \"u_responder_ref\": {\"FK\": \"u_esc_oncall_responder\"}}, \"u_esc_sla_tracker\": {\"u_escalation_record\": {\"FK\": \"u_esc_escalation_record\"}, \"u_sla_start_time\": {\"type\": \"str\"}, \"u_sla_target_time\": {\"type\": \"str\"}, \"u_sla_breach_time\": {\"type\": \"str\"}, \"u_sla_status\": {\"type\": \"str\", \"enum\": [\"Within Target\", \"At Risk\", \"Breached\", \"Paused\"]}, \"u_breached\": {\"type\": \"bool\"}, \"u_time_remaining_minutes\": {\"type\": \"int\"}, \"u_pause_duration_minutes\": {\"type\": \"int\"}, \"u_sla_type\": {\"type\": \"str\", \"enum\": [\"Acknowledgement\", \"Resolution\", \"First Response\"]}, \"u_breach_reason\": {\"type\": \"str\"}, \"u_compliance_percentage\": {\"type\": \"decimal\"}}, \"u_esc_postmortem\": {\"u_escalation_record\": {\"FK\": \"u_esc_escalation_record\"}, \"u_authored_by\": {\"FK\": \"u_esc_oncall_responder\"}, \"u_incident_summary\": {\"type\": \"str\"}, \"u_root_cause\": {\"type\": \"str\"}, \"u_contributing_factors\": {\"type\": \"str\"}, \"u_timeline_summary\": {\"type\": \"str\"}, \"u_corrective_actions\": {\"type\": \"str\"}, \"u_review_date\": {\"type\": \"str\"}, \"u_postmortem_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Under Review\", \"Approved\", \"Archived\"]}, \"u_escalation_process_rating\": {\"type\": \"str\", \"enum\": [\"Poor\", \"Fair\", \"Good\", \"Excellent\"]}, \"u_prevention_recommendations\": {\"type\": \"str\"}}}", "business_rules": [{"name": "after_resolve_critical_esc_actions", "fires_on_table": "u_esc_escalation_record", "filter_condition": "u_stateCHANGESTO5^u_severity=1^u_policy_override=false", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // --- 1. Update the linked Incident Report to Resolved ---\n var incRef = current.getValue('u_incident_report');\n if (incRef) {\n var grInc = new GlideRecord('u_esc_incident_report');\n grInc.addQuery('sys_id', incRef);\n grInc.query();\n if (grInc.next()) {\n var oldStatus = grInc.getValue('u_resolution_status');\n grInc.setValue('u_resolution_status', '3');\n _ewmLog('u_esc_incident_report', 'u_resolution_status', oldStatus, grInc.getValue('u_resolution_status'), '');\n\n var oldResolvedTime = grInc.getValue('u_resolved_time');\n var nowStr = new GlideDateTime().getDisplayValue();\n grInc.setValue('u_resolved_time', nowStr);\n _ewmLog('u_esc_incident_report', 'u_resolved_time', oldResolvedTime, grInc.getValue('u_resolved_time'), '');\n\n var oldReqEsc = grInc.getValue('u_requires_escalation');\n grInc.setValue('u_requires_escalation', 'false');\n _ewmLog('u_esc_incident_report', 'u_requires_escalation', oldReqEsc, grInc.getValue('u_requires_escalation'), '');\n\n try {\n var r1 = grInc.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed on u_esc_incident_report: ' + grInc.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // --- 2. Insert a Resolution Escalation Event ---\n var grEvt = new GlideRecord('u_esc_escalation_event');\n grEvt.initialize();\n\n grEvt.setValue('u_escalation_record', current.getValue('sys_id'));\n _ewmLog('u_esc_escalation_event', 'u_escalation_record', '', current.getValue('sys_id'), '');\n\n var evtNow = new GlideDateTime().getDisplayValue();\n grEvt.setValue('u_event_time', evtNow);\n _ewmLog('u_esc_escalation_event', 'u_event_time', '', evtNow, '');\n\n grEvt.setValue('u_event_type', '5');\n _ewmLog('u_esc_escalation_event', 'u_event_type', '', '5', '');\n\n var tierLevel = current.getValue('u_current_tier_level') || '0';\n grEvt.setValue('u_from_tier_level', tierLevel);\n _ewmLog('u_esc_escalation_event', 'u_from_tier_level', '', tierLevel, '');\n\n grEvt.setValue('u_to_tier_level', tierLevel);\n _ewmLog('u_esc_escalation_event', 'u_to_tier_level', '', tierLevel, '');\n\n grEvt.setValue('u_triggered_by', 'system_resolution_rule');\n _ewmLog('u_esc_escalation_event', 'u_triggered_by', '', 'system_resolution_rule', '');\n\n grEvt.setValue('u_auto_triggered', 'false');\n _ewmLog('u_esc_escalation_event', 'u_auto_triggered', '', 'false', '');\n\n grEvt.setValue('u_event_notes', 'Critical escalation resolved without policy override');\n _ewmLog('u_esc_escalation_event', 'u_event_notes', '', 'Critical escalation resolved without policy override', '');\n\n grEvt.setValue('u_acknowledged_by_responder', 'true');\n _ewmLog('u_esc_escalation_event', 'u_acknowledged_by_responder', '', 'true', '');\n\n grEvt.setValue('u_policy_rule_applied', 'standard_critical_resolution');\n _ewmLog('u_esc_escalation_event', 'u_policy_rule_applied', '', 'standard_critical_resolution', '');\n\n try {\n var r2 = grEvt.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed on u_esc_escalation_event: ' + grEvt.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}, {"name": "resolved_esc_update_sla_and_notif", "fires_on_table": "u_esc_escalation_record", "filter_condition": "u_stateCHANGESTO5^u_severity=1", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // --- 1. Update SLA Tracker records for this escalation to Breached or Within Target ---\n var grSla = new GlideRecord('u_esc_sla_tracker');\n grSla.addQuery('u_escalation_record', current.getUniqueValue());\n grSla.query();\n while (grSla.next()) {\n // Set SLA status to Within Target (resolved in time)\n var oldStatus = grSla.getValue('u_sla_status');\n grSla.setValue('u_sla_status', '1');\n _ewmLog('u_esc_sla_tracker', 'u_sla_status', oldStatus, grSla.getValue('u_sla_status'), '');\n\n var oldBreached = grSla.getValue('u_breached');\n grSla.setValue('u_breached', 'false');\n _ewmLog('u_esc_sla_tracker', 'u_breached', oldBreached, grSla.getValue('u_breached'), '');\n\n var oldRemaining = grSla.getValue('u_time_remaining_minutes');\n grSla.setValue('u_time_remaining_minutes', '0');\n _ewmLog('u_esc_sla_tracker', 'u_time_remaining_minutes', oldRemaining, grSla.getValue('u_time_remaining_minutes'), '');\n\n try {\n var rSla = grSla.update();\n if (!rSla) { _ewmLog('','','','', 'GR update failed: ' + grSla.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // --- 2. Insert a Resolution Notice notification log entry ---\n var grNotif = new GlideRecord('u_esc_notification_log');\n grNotif.initialize();\n\n grNotif.setValue('u_escalation_record', current.getUniqueValue());\n _ewmLog('u_esc_notification_log', 'u_escalation_record', '', current.getUniqueValue(), '');\n\n var nowStr = new GlideDateTime().getDisplayValue();\n grNotif.setValue('u_sent_time', nowStr);\n _ewmLog('u_esc_notification_log', 'u_sent_time', '', nowStr, '');\n\n grNotif.setValue('u_recipient', 'escalation-managers@company.com');\n _ewmLog('u_esc_notification_log', 'u_recipient', '', 'escalation-managers@company.com', '');\n\n grNotif.setValue('u_notification_channel', '1');\n _ewmLog('u_esc_notification_log', 'u_notification_channel', '', '1', '');\n\n grNotif.setValue('u_notification_type', '3');\n _ewmLog('u_esc_notification_log', 'u_notification_type', '', '3', '');\n\n var subjectText = 'Critical Escalation Resolved: ' + current.getValue('u_number');\n grNotif.setValue('u_subject', subjectText);\n _ewmLog('u_esc_notification_log', 'u_subject', '', subjectText, '');\n\n grNotif.setValue('u_message_body', 'Critical severity escalation ' + current.getValue('u_number') + ' has been resolved.');\n _ewmLog('u_esc_notification_log', 'u_message_body', '', grNotif.getValue('u_message_body'), '');\n\n grNotif.setValue('u_delivery_status', '1');\n _ewmLog('u_esc_notification_log', 'u_delivery_status', '', '1', '');\n\n grNotif.setValue('u_retry_count', '0');\n _ewmLog('u_esc_notification_log', 'u_retry_count', '', '0', '');\n\n grNotif.setValue('u_acknowledged_by_recipient', 'false');\n _ewmLog('u_esc_notification_log', 'u_acknowledged_by_recipient', '', 'false', '');\n\n try {\n var rNotif = grNotif.insert();\n if (!rNotif) { _ewmLog('','','','', 'GR insert failed: ' + grNotif.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "resolved_esc_postmortem_responder_upd", "fires_on_table": "u_esc_escalation_record", "filter_condition": "u_stateCHANGESTO5", "trigger_sequence": "after", "trigger_type": "update", "order": 300, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a post-mortem draft for the resolved escalation record\n var pm = new GlideRecord('u_esc_postmortem');\n pm.initialize();\n pm.setValue('u_escalation_record', current.getUniqueValue());\n _ewmLog('u_esc_postmortem', 'u_escalation_record', '', current.getUniqueValue(), '');\n pm.setValue('u_incident_summary', 'Auto-generated post-mortem for escalation ' + current.getValue('u_number'));\n _ewmLog('u_esc_postmortem', 'u_incident_summary', '', 'Auto-generated post-mortem for escalation ' + current.getValue('u_number'), '');\n pm.setValue('u_postmortem_status', '1');\n _ewmLog('u_esc_postmortem', 'u_postmortem_status', '', '1', '');\n try {\n var pmResult = pm.insert();\n if (!pmResult) { _ewmLog('','','','', 'GR insert failed: ' + pm.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update the active on-call responder: decrement active escalation count and record last acknowledged time\n var responderRef = current.getValue('u_active_responder');\n if (responderRef) {\n var resp = new GlideRecord('u_esc_oncall_responder');\n if (resp.get(responderRef)) {\n var oldCount = resp.getValue('u_active_escalation_count');\n var newCount = (parseInt(oldCount, 10) || 1) - 1;\n if (newCount < 0) { newCount = 0; }\n resp.setValue('u_active_escalation_count', String(newCount));\n _ewmLog('u_esc_oncall_responder', 'u_active_escalation_count', oldCount, String(newCount), '');\n try {\n var rResult = resp.update();\n if (!rResult) { _ewmLog('','','','', 'GR update failed: ' + resp.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}, {"name": "critical_resolved_init_sla_and_event", "fires_on_table": "u_esc_escalation_record", "filter_condition": "u_severity=1^u_stateCHANGESTO5^u_policy_override=false", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert SLA Tracker for acknowledgement SLA\n var sla = new GlideRecord('u_esc_sla_tracker');\n sla.initialize();\n sla.setValue('u_escalation_record', current.getUniqueValue());\n _ewmLog('u_esc_sla_tracker', 'u_escalation_record', '', current.getUniqueValue(), '');\n sla.setValue('u_sla_start_time', current.getValue('u_escalation_trigger_time'));\n _ewmLog('u_esc_sla_tracker', 'u_sla_start_time', '', current.getValue('u_escalation_trigger_time'), '');\n sla.setValue('u_sla_status', '1');\n _ewmLog('u_esc_sla_tracker', 'u_sla_status', '', '1', '');\n sla.setValue('u_breached', 'false');\n _ewmLog('u_esc_sla_tracker', 'u_breached', '', 'false', '');\n sla.setValue('u_sla_type', '1');\n _ewmLog('u_esc_sla_tracker', 'u_sla_type', '', '1', '');\n sla.setValue('u_time_remaining_minutes', '30');\n _ewmLog('u_esc_sla_tracker', 'u_time_remaining_minutes', '', '30', '');\n sla.setValue('u_pause_duration_minutes', '0');\n _ewmLog('u_esc_sla_tracker', 'u_pause_duration_minutes', '', '0', '');\n sla.setValue('u_compliance_percentage', '100');\n _ewmLog('u_esc_sla_tracker', 'u_compliance_percentage', '', '100', '');\n try {\n var slaResult = sla.insert();\n if (!slaResult) { _ewmLog('','','','', 'GR insert failed on u_esc_sla_tracker: ' + sla.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert Escalation Event for resolution escalation\n var evt = new GlideRecord('u_esc_escalation_event');\n evt.initialize();\n evt.setValue('u_escalation_record', current.getUniqueValue());\n _ewmLog('u_esc_escalation_event', 'u_escalation_record', '', current.getUniqueValue(), '');\n evt.setValue('u_event_time', current.getValue('u_escalation_trigger_time'));\n _ewmLog('u_esc_escalation_event', 'u_event_time', '', current.getValue('u_escalation_trigger_time'), '');\n evt.setValue('u_event_type', '1');\n _ewmLog('u_esc_escalation_event', 'u_event_type', '', '1', '');\n evt.setValue('u_from_tier_level', '0');\n _ewmLog('u_esc_escalation_event', 'u_from_tier_level', '', '0', '');\n var tierLevel = current.getValue('u_current_tier_level') || '2';\n evt.setValue('u_to_tier_level', tierLevel);\n _ewmLog('u_esc_escalation_event', 'u_to_tier_level', '', tierLevel, '');\n evt.setValue('u_triggered_by', 'system_auto_escalation');\n _ewmLog('u_esc_escalation_event', 'u_triggered_by', '', 'system_auto_escalation', '');\n evt.setValue('u_auto_triggered', 'true');\n _ewmLog('u_esc_escalation_event', 'u_auto_triggered', '', 'true', '');\n evt.setValue('u_event_notes', 'Critical incident auto-escalated on resolution, skipping tier 1');\n _ewmLog('u_esc_escalation_event', 'u_event_notes', '', 'Critical incident auto-escalated on resolution, skipping tier 1', '');\n evt.setValue('u_time_since_last_event_minutes', '0');\n _ewmLog('u_esc_escalation_event', 'u_time_since_last_event_minutes', '', '0', '');\n evt.setValue('u_policy_rule_applied', 'critical_skip_first_tier');\n _ewmLog('u_esc_escalation_event', 'u_policy_rule_applied', '', 'critical_skip_first_tier', '');\n evt.setValue('u_acknowledged_by_responder', 'false');\n _ewmLog('u_esc_escalation_event', 'u_acknowledged_by_responder', '', 'false', '');\n try {\n var evtResult = evt.insert();\n if (!evtResult) { _ewmLog('','','','', 'GR insert failed on u_esc_escalation_event: ' + evt.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n // 3. Insert Notification Log entry\n var notif = new GlideRecord('u_esc_notification_log');\n notif.initialize();\n notif.setValue('u_escalation_record', current.getUniqueValue());\n _ewmLog('u_esc_notification_log', 'u_escalation_record', '', current.getUniqueValue(), '');\n var now = new GlideDateTime().getDisplayValue();\n notif.setValue('u_sent_time', now);\n _ewmLog('u_esc_notification_log', 'u_sent_time', '', now, '');\n notif.setValue('u_recipient', 'oncall-critical-team@company.com');\n _ewmLog('u_esc_notification_log', 'u_recipient', '', 'oncall-critical-team@company.com', '');\n notif.setValue('u_notification_channel', '1');\n _ewmLog('u_esc_notification_log', 'u_notification_channel', '', '1', '');\n notif.setValue('u_notification_type', '1');\n _ewmLog('u_esc_notification_log', 'u_notification_type', '', '1', '');\n notif.setValue('u_subject', 'CRITICAL Escalation Resolved: ' + current.getValue('u_number'));\n _ewmLog('u_esc_notification_log', 'u_subject', '', 'CRITICAL Escalation Resolved: ' + current.getValue('u_number'), '');\n notif.setValue('u_message_body', 'A critical severity escalation record has been resolved and requires review.');\n _ewmLog('u_esc_notification_log', 'u_message_body', '', 'A critical severity escalation record has been resolved and requires review.', '');\n notif.setValue('u_delivery_status', '1');\n _ewmLog('u_esc_notification_log', 'u_delivery_status', '', '1', '');\n notif.setValue('u_retry_count', '0');\n _ewmLog('u_esc_notification_log', 'u_retry_count', '', '0', '');\n notif.setValue('u_acknowledged_by_recipient', 'false');\n _ewmLog('u_esc_notification_log', 'u_acknowledged_by_recipient', '', 'false', '');\n try {\n var notifResult = notif.insert();\n if (!notifResult) { _ewmLog('','','','', 'GR insert failed on u_esc_notification_log: ' + notif.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n\n // 4. Update the active responder's escalation count\n var responderRef = current.getValue('u_active_responder');\n if (responderRef) {\n var resp = new GlideRecord('u_esc_oncall_responder');\n if (resp.get(responderRef)) {\n var oldCount = resp.getValue('u_active_escalation_count');\n var newCount = (parseInt(oldCount, 10) || 0) + 1;\n resp.setValue('u_active_escalation_count', String(newCount));\n _ewmLog('u_esc_oncall_responder', 'u_active_escalation_count', oldCount, String(newCount), '');\n var oldStatus = resp.getValue('u_availability_status');\n resp.setValue('u_availability_status', '2');\n _ewmLog('u_esc_oncall_responder', 'u_availability_status', oldStatus, '2', '');\n var oldAckTime = resp.getValue('u_last_acknowledged_time');\n resp.setValue('u_last_acknowledged_time', '');\n _ewmLog('u_esc_oncall_responder', 'u_last_acknowledged_time', oldAckTime, '', '');\n var oldSkill = resp.getValue('u_skill_tags');\n resp.setValue('u_skill_tags', (oldSkill ? oldSkill + ',critical_handler' : 'critical_handler'));\n _ewmLog('u_esc_oncall_responder', 'u_skill_tags', oldSkill, resp.getValue('u_skill_tags'), '');\n try {\n var respResult = resp.update();\n if (!respResult) { _ewmLog('','','','', 'GR update failed on u_esc_oncall_responder: ' + resp.getLastErrorMessage()); }\n } catch(e4) { _ewmLog('','','','', e4.message || String(e4)); }\n }\n }\n\n})(current, previous);"}, {"name": "set_override_fields_on_critical_sev", "fires_on_table": "u_esc_escalation_record", "filter_condition": "u_stateCHANGESTO5^u_severity=1^u_policy_override=false", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // --- 1. Update the linked Escalation Policy ---\n var policyRef = current.getValue('u_escalation_policy');\n if (policyRef) {\n var gr = new GlideRecord('u_esc_escalation_policy');\n gr.addQuery('sys_id', policyRef);\n gr.query();\n if (gr.next()) {\n // Mark override_allowed as true on the policy\n var oldOverrideAllowed = gr.getValue('u_override_allowed');\n gr.setValue('u_override_allowed', 'true');\n _ewmLog('u_esc_escalation_policy', 'u_override_allowed', oldOverrideAllowed, gr.getValue('u_override_allowed'), '');\n\n // Append note to policy description\n var oldDesc = gr.getValue('u_description');\n gr.setValue('u_description', (oldDesc || '') + ' | Override invoked on escalation ' + current.getValue('u_number'));\n _ewmLog('u_esc_escalation_policy', 'u_description', oldDesc, gr.getValue('u_description'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n // --- 2. Stamp override justification and increment re-escalation count on current record ---\n var oldJustification = current.getValue('u_override_justification');\n current.setValue('u_override_justification', 'Policy override documentation for Critical severity escalation upon resolution');\n _ewmLog(current.getTableName(), 'u_override_justification', oldJustification, current.getValue('u_override_justification'), '');\n\n var oldReEscCount = current.getValue('u_re_escalation_count');\n var newReEscCount = parseInt(oldReEscCount || '0', 10) + 1;\n current.setValue('u_re_escalation_count', newReEscCount);\n _ewmLog(current.getTableName(), 'u_re_escalation_count', oldReEscCount, current.getValue('u_re_escalation_count'), '');\n\n try {\n var rSelf = current.update();\n if (!rSelf) { _ewmLog('','','','', 'GR update failed on current: ' + current.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "2517026d806807103e487b245ac977c7", "u_br_name": "after_resolve_critical_esc_actions", "u_table_name": "u_esc_incident_report", "u_field_name": "u_resolved_time", "u_old_value": "", "u_new_value": "2026-04-29 04:24:47", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "2517026d806807103e487b245ac977e0", "u_br_name": "resolved_esc_update_sla_and_notif", "u_table_name": "u_esc_sla_tracker", "u_field_name": "u_breached", "u_old_value": "0", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "2917026d806807103e487b245ac977de", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_oncall_responder", "u_field_name": "u_active_escalation_count", "u_old_value": "3", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "2d17026d806807103e487b245ac977de", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_oncall_responder", "u_field_name": "u_last_acknowledged_time", "u_old_value": "2024-11-15 03:20:00", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "3117026d806807103e487b245ac977eb", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_sla_tracker", "u_field_name": "u_compliance_percentage", "u_old_value": "", "u_new_value": "100", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "3117026d806807103e487b245ac977f5", "u_br_name": "resolved_esc_postmortem_responder_upd", "u_table_name": "u_esc_postmortem", "u_field_name": "u_escalation_record", "u_old_value": "", "u_new_value": "6d17026d806807103e487b245ac977bf", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "3117026d806807103e487b245ac977f6", "u_br_name": "resolved_esc_postmortem_responder_upd", "u_table_name": "u_esc_oncall_responder", "u_field_name": "u_active_escalation_count", "u_old_value": "4", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "3517026d806807103e487b245ac977ea", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_sla_tracker", "u_field_name": "u_sla_start_time", "u_old_value": "", "u_new_value": "2024-11-15 03:18:00", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "3517026d806807103e487b245ac977f5", "u_br_name": "resolved_esc_postmortem_responder_upd", "u_table_name": "u_esc_postmortem", "u_field_name": "u_postmortem_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "3917026d806807103e487b245ac977ea", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_sla_tracker", "u_field_name": "u_breached", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "3d17026d806807103e487b245ac977ea", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_sla_tracker", "u_field_name": "u_time_remaining_minutes", "u_old_value": "", "u_new_value": "30", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "3d17026d806807103e487b245ac977f1", "u_br_name": "resolved_esc_update_sla_and_notif", "u_table_name": "u_esc_sla_tracker", "u_field_name": "u_breached", "u_old_value": "0", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6117026d806807103e487b245ac977c9", "u_br_name": "after_resolve_critical_esc_actions", "u_table_name": "u_esc_escalation_event", "u_field_name": "u_triggered_by", "u_old_value": "", "u_new_value": "system_resolution_rule", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6117026d806807103e487b245ac977d8", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_sla_tracker", "u_field_name": "u_time_remaining_minutes", "u_old_value": "", "u_new_value": "30", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6117026d806807103e487b245ac977da", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_escalation_event", "u_field_name": "u_to_tier_level", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6117026d806807103e487b245ac977dc", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_notification_log", "u_field_name": "u_sent_time", "u_old_value": "", "u_new_value": "2026-04-29 04:24:47", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6117026d806807103e487b245ac977dd", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_notification_log", "u_field_name": "u_acknowledged_by_recipient", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6117026d806807103e487b245ac977e2", "u_br_name": "resolved_esc_update_sla_and_notif", "u_table_name": "u_esc_notification_log", "u_field_name": "u_message_body", "u_old_value": "", "u_new_value": "Critical severity escalation ESC0098001 has been resolved.", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6517026d806807103e487b245ac977c9", "u_br_name": "after_resolve_critical_esc_actions", "u_table_name": "u_esc_escalation_event", "u_field_name": "u_event_notes", "u_old_value": "", "u_new_value": "Critical escalation resolved without policy override", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6517026d806807103e487b245ac977d8", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_sla_tracker", "u_field_name": "u_compliance_percentage", "u_old_value": "", "u_new_value": "100", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6517026d806807103e487b245ac977da", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_escalation_event", "u_field_name": "u_auto_triggered", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6517026d806807103e487b245ac977dc", "u_br_name": "critical_resolved_init_sla_and_event", "u_table_name": "u_esc_notification_log", "u_field_name": "u_notification_channel", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6517026d806807103e487b245ac977e1", "u_br_name": "resolved_esc_update_sla_and_notif", "u_table_name": "u_esc_notification_log", "u_field_name": "u_escalation_record", "u_old_value": "", "u_new_value": "6d17026d806807103e487b245ac977bf", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6517026d806807103e487b245ac977e2", "u_br_name": "resolved_esc_update_sla_and_notif", "u_table_name": "u_esc_notification_log", "u_field_name": "u_retry_count", "u_old_value": "", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:24:47"}, {"sys_id": "6917026d806807103e487b245ac977c8", "u_br_name": "after_resolve_critical_esc_actions", 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Pallet delivery available for orders over 1000 units.\", \"u_contact_phone\": \"+44 1614 789012\", \"u_supplier_code\": \"SUP-PKG-012\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:08\", \"sys_tags\": \"\", \"u_performance_rating\": \"4.3\", \"u_is_active\": \"true\", \"sys_id\": \"8c305b06e96003103e4839baa50711f4\", \"u_contact_name\": \"Sandra Trent\", \"u_contract_expiry_date\": \"2026-03-31\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"s.trent@packright.com\", \"sys_created_on\": \"2026-05-01 06:01:08\", \"u_avg_delivery_days\": \"5\", \"u_payment_terms\": \"2\", \"sys_created_by\": \"admin\", \"u_contract_approved\": \"true\"}, {\"u_name\": \"Precision Components Ltd\", \"u_notes\": \"Preferred supplier for high-value electronic components\", \"u_contact_phone\": \"+1-555-0142\", \"u_supplier_code\": \"SUP-PC-001\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:48:19\", \"sys_tags\": \"\", \"u_performance_rating\": \"4.7\", \"u_is_active\": \"true\", \"sys_id\": \"a6d8055ee92843103e4839baa5071131\", \"u_contact_name\": \"Margaret Chen\", \"u_contract_expiry_date\": \"2026-03-31\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"m.chen@precisioncomponents.com\", \"sys_created_on\": \"2026-05-01 14:48:19\", \"u_avg_delivery_days\": \"5\", \"u_payment_terms\": \"2\", \"sys_created_by\": \"admin\", \"u_contract_approved\": \"true\"}], \"u_invr_warehouse_location\": [{\"u_name\": \"South-East Satellite Store\", \"u_accepts_direct_delivery\": \"true\", \"u_city\": \"Dartford\", \"u_location_type\": \"3\", \"u_address\": \"Unit 5, Gateway Trade Park, Orbital Way\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:11\", \"u_manager_email\": \"c.marsh@warehouse.internal\", \"sys_tags\": \"\", \"u_operating_hours\": \"Monday-Friday 08:00-18:00\", \"u_manager_name\": \"Colin Marsh\", \"u_is_active\": \"true\", \"sys_id\": \"30309b06e96003103e4839baa5071188\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:01:11\", \"u_location_code\": \"WH-SAT-023\", \"u_storage_capacity\": \"2200\", \"sys_created_by\": \"admin\", \"u_region\": \"Kent\"}, {\"u_name\": \"Northern Regional Depot\", \"u_accepts_direct_delivery\": \"true\", \"u_city\": \"Manchester\", \"u_location_type\": \"2\", \"u_address\": \"Depot 3, Pennine Logistics Park, Whitefield Road\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:10\", \"u_manager_email\": \"p.nwosu@warehouse.internal\", \"sys_tags\": \"\", \"u_operating_hours\": \"Monday-Friday 07:00-19:00, Saturday 08:00-14:00\", \"u_manager_name\": \"Patricia Nwosu\", \"u_is_active\": \"true\", \"sys_id\": \"64305b06e96003103e4839baa50711f9\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:01:10\", \"u_location_code\": \"WH-REG-007\", \"u_storage_capacity\": \"6500\", \"sys_created_by\": \"admin\", \"u_region\": \"Greater Manchester\"}, {\"u_name\": \"Central Distribution Hub Alpha\", \"u_accepts_direct_delivery\": \"false\", \"u_city\": \"Columbus\", \"u_location_type\": \"1\", \"u_address\": \"1200 Industrial Parkway\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:48:19\", \"u_manager_email\": \"d.torres@warehouse.com\", \"sys_tags\": \"\", \"u_operating_hours\": \"Mon-Sat 06:00-22:00\", \"u_manager_name\": \"David Torres\", \"u_is_active\": \"true\", \"sys_id\": \"6ed8459ae96c03103e4839baa50711c7\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:48:19\", \"u_location_code\": \"WH-ALPHA-01\", \"u_storage_capacity\": \"50000\", \"sys_created_by\": \"admin\", \"u_region\": \"Midwest\"}, {\"u_name\": \"Central Warehouse - Midlands Hub\", \"u_accepts_direct_delivery\": \"true\", \"u_city\": \"Birmingham\", \"u_location_type\": \"1\", \"u_address\": \"Unit 14, Midlands Industrial Estate, Coventry Road\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:10\", \"u_manager_email\": \"r.ashford@warehouse.internal\", \"sys_tags\": \"\", \"u_operating_hours\": \"Monday-Friday 06:00-22:00, Saturday 07:00-18:00\", \"u_manager_name\": \"Robert Ashford\", \"u_is_active\": \"true\", \"sys_id\": \"ac309b06e96003103e4839baa5071184\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:01:10\", \"u_location_code\": \"WH-CENT-001\", \"u_storage_capacity\": \"15000\", \"sys_created_by\": \"admin\", \"u_region\": \"West Midlands\"}], \"u_invr_stock_receipt\": [{\"u_discrepancy_notes\": \"2 units received with visibly damaged anti-static packaging and signs of moisture ingress. Units quarantined pending supplier quality review. Supplier notified of rejection on 2025-03-19. Remaining 5 units confirmed on back-order with expected delivery 2025-03-26.\", \"u_receipt_number\": \"SR0001002\", \"u_condition\": \"3\", \"u_quantity_rejected\": \"2\", \"u_delivery_note_ref\": \"DN-APEX-20250319-011\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:28\", \"sys_tags\": \"\", \"u_quantity_accepted\": \"18\", \"u_received_date\": \"2025-03-19 14:20:00\", \"u_quantity_received\": \"20\", \"sys_id\": \"4d401f06e96003103e4839baa50711a2\", \"sys_updated_by\": \"admin\", \"u_actual_unit_cost\": \"478.5\", \"sys_created_on\": \"2026-05-01 06:01:28\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/5c401f06e96003103e4839baa5071135\", \"value\": \"5c401f06e96003103e4839baa5071135\"}, \"u_stock_updated\": \"true\", \"sys_created_by\": \"admin\", \"u_received_by\": \"Patricia Nwosu\"}, {\"u_discrepancy_notes\": \"\", \"u_receipt_number\": \"SR0001001\", \"u_condition\": \"1\", \"u_quantity_rejected\": \"0\", \"u_delivery_note_ref\": \"DN-CHEM-20250318-004\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:27\", \"sys_tags\": \"\", \"u_quantity_accepted\": \"200\", \"u_received_date\": \"2025-03-18 09:45:00\", \"u_quantity_received\": \"200\", \"sys_id\": \"b8401f06e96003103e4839baa507119d\", \"sys_updated_by\": \"admin\", \"u_actual_unit_cost\": \"14.75\", \"sys_created_on\": \"2026-05-01 06:01:27\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/10401f06e96003103e4839baa5071133\", \"value\": \"10401f06e96003103e4839baa5071133\"}, \"u_stock_updated\": \"true\", \"sys_created_by\": \"admin\", \"u_received_by\": \"Robert Ashford\"}, {\"u_discrepancy_notes\": \"Actual unit cost slightly below estimate due to applied volume discount. Invoice reconciliation to be completed by procurement team.\", \"u_receipt_number\": \"SR0001003\", \"u_condition\": \"1\", \"u_quantity_rejected\": \"0\", \"u_delivery_note_ref\": \"DN-PKRT-20250314-029\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:28\", \"sys_tags\": \"\", \"u_quantity_accepted\": \"500\", \"u_received_date\": \"2025-03-14 10:05:00\", \"u_quantity_received\": \"500\", \"sys_id\": \"f8401f06e96003103e4839baa50711a0\", \"sys_updated_by\": \"admin\", \"u_actual_unit_cost\": \"1.18\", \"sys_created_on\": \"2026-05-01 06:01:28\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/a4401f06e96003103e4839baa507119b\", \"value\": \"a4401f06e96003103e4839baa507119b\"}, \"u_stock_updated\": \"true\", \"sys_created_by\": \"admin\", \"u_received_by\": \"Colin Marsh\"}], \"u_invr_purchase_order\": [{\"u_expected_delivery_date\": \"2025-03-18\", \"u_supplier_acknowledged\": \"true\", \"u_supplier\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_supplier/00305b06e96003103e4839baa50711f2\", \"value\": \"00305b06e96003103e4839baa50711f2\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:29\", \"sys_tags\": \"\", \"u_acknowledgement_date\": \"2025-03-12\", \"u_delivery_confirmed\": \"true\", \"sys_id\": \"91401f06e96003103e4839baa50711a5\", \"sys_updated_by\": \"admin\", \"u_ordered_quantity\": \"200\", \"sys_created_on\": \"2026-05-01 06:01:29\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/10401f06e96003103e4839baa5071133\", \"value\": \"10401f06e96003103e4839baa5071133\"}, \"u_currency\": \"1\", \"u_total_order_value\": \"2950\", \"u_issued_date\": \"2025-03-11\", \"u_po_number\": \"PO0001001\", \"sys_created_by\": \"admin\", \"u_po_status\": \"5\", \"u_special_instructions\": \"Delivery must be accompanied by COSHH-compliant safety data sheets. Contact warehouse manager Robert Ashford on arrival. Hazardous goods entrance on north side of Unit 14.\"}, {\"u_expected_delivery_date\": \"2025-03-19\", \"u_supplier_acknowledged\": \"true\", \"u_supplier\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_supplier/50305b06e96003103e4839baa50711f7\", \"value\": \"50305b06e96003103e4839baa50711f7\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:30\", \"sys_tags\": \"\", \"u_acknowledgement_date\": \"2025-03-09\", \"u_delivery_confirmed\": \"false\", \"sys_id\": \"91405f06e96003103e4839baa507116f\", \"sys_updated_by\": \"admin\", \"u_ordered_quantity\": \"25\", \"sys_created_on\": \"2026-05-01 06:01:30\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/5c401f06e96003103e4839baa5071135\", \"value\": \"5c401f06e96003103e4839baa5071135\"}, \"u_currency\": \"3\", \"u_total_order_value\": \"12000\", \"u_issued_date\": \"2025-03-08\", \"u_po_number\": \"PO0001002\", \"sys_created_by\": \"admin\", \"u_po_status\": \"3\", \"u_special_instructions\": \"All units must be shipped in individual anti-static packaging with calibration certificates enclosed. Deliver to Northern Regional Depot, contact Patricia Nwosu prior to delivery. 2 units rejected on first delivery due to damaged packaging; replacement units and remaining 5 back-order units expected by 2025-03-26.\"}, {\"u_expected_delivery_date\": \"2025-03-03\", \"u_supplier_acknowledged\": \"true\", \"u_supplier\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_supplier/8c305b06e96003103e4839baa50711f4\", \"value\": \"8c305b06e96003103e4839baa50711f4\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:30\", \"sys_tags\": \"\", \"u_acknowledgement_date\": \"2025-02-26\", \"u_delivery_confirmed\": \"true\", \"sys_id\": \"e5405f06e96003103e4839baa5071171\", \"sys_updated_by\": \"admin\", \"u_ordered_quantity\": \"500\", \"sys_created_on\": \"2026-05-01 06:01:30\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/a4401f06e96003103e4839baa507119b\", \"value\": \"a4401f06e96003103e4839baa507119b\"}, \"u_currency\": \"1\", \"u_total_order_value\": \"590\", \"u_issued_date\": \"2025-02-26\", \"u_po_number\": \"PO0001003\", \"sys_created_by\": \"admin\", \"u_po_status\": \"5\", \"u_special_instructions\": \"Pallet delivery required. Deliver to South-East Satellite Store, Unit 5 Gateway Trade Park. Contact Colin Marsh to arrange unloading bay access. Volume discount of approximately 1.7% applied per agreed contract terms.\"}], \"u_invr_approval_record\": [{\"u_approver_name\": \"Helen Cartwright\", \"u_approved_cost\": \"12000\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 06:01:31\", \"sys_tags\": \"\", \"u_is_manager_approval\": \"false\", \"sys_id\": \"7d405f06e96003103e4839baa5071173\", \"u_decision_date\": \"2025-03-06 11:15:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Initial procurement review completed. Request is valid — stock critically low at 2 units against a reorder threshold of 5. Requested quantity of 25 units is within the permitted reorder multiplier for this item category. High-value flag is set; escalating to Procurement Manager for mandatory sign-off prior to supplier dispatch.\", \"u_override_justification\": \"\", \"u_quantity_approved\": \"25\", \"sys_created_on\": \"2026-05-01 06:01:31\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/5c401f06e96003103e4839baa5071135\", \"value\": \"5c401f06e96003103e4839baa5071135\"}, \"u_approver_role\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_approver_name\": \"Helen Cartwright\", \"u_approved_cost\": \"2950\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 06:01:32\", \"sys_tags\": \"\", \"u_is_manager_approval\": \"false\", \"sys_id\": \"ca405f06e96003103e4839baa5071176\", \"u_decision_date\": \"2025-03-11 08:30:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Request reviewed and approved. Requested quantity of 200 litres is within acceptable limits relative to average monthly consumption of 180 litres. Preferred supplier ChemSupply Solutions Ltd is active with an approved contract on file. Proceeding to purchase order.\", \"u_override_justification\": \"\", \"u_quantity_approved\": \"200\", \"sys_created_on\": \"2026-05-01 06:01:32\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/10401f06e96003103e4839baa5071133\", \"value\": \"10401f06e96003103e4839baa5071133\"}, \"u_approver_role\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_approver_name\": \"James Whitmore\", \"u_approved_cost\": \"12000\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 06:01:33\", \"sys_tags\": \"\", \"u_is_manager_approval\": \"true\", \"sys_id\": \"de405f06e96003103e4839baa5071178\", \"u_decision_date\": \"2025-03-07 09:50:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Manager sign-off granted for high-value item replenishment. Verified that requested quantity of 25 units does not exceed five times the average monthly consumption of 8 units (maximum permitted: 40 units). SLA obligations on active maintenance contracts justify critical priority. Apex Instrumentation & Controls holds an approved contract valid until 2025-12-31. Authorised to proceed with purchase order dispatch.\", \"u_override_justification\": \"\", \"u_quantity_approved\": \"25\", \"sys_created_on\": \"2026-05-01 06:01:33\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/5c401f06e96003103e4839baa5071135\", \"value\": \"5c401f06e96003103e4839baa5071135\"}, \"u_approver_role\": \"3\", \"sys_created_by\": \"admin\"}], \"u_invr_escalation\": [{\"u_escalation_status\": \"2\", \"u_escalated_by\": \"Helen Cartwright\", \"u_days_overdue\": \"7\", \"u_escalated_date\": \"2025-03-26 10:00:00\", \"u_priority_override\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:34\", \"sys_tags\": \"\", \"u_resolved_date\": \"\", \"u_escalation_reason\": \"Replenishment request RR0001002 for precision torque sensors is overdue. Original expected delivery date was 2025-03-19. As of 2025-03-26, 7 units remain outstanding (5 on back-order plus 2 replacement units for rejected stock). Active SLA-bound maintenance contracts are at risk due to insufficient sensor stock at the Northern Regional Depot. Supplier Apex Instrumentation & Controls has not provided a revised delivery commitment. Escalating to Procurement Manager for immediate supplier intervention.\", \"u_assigned_manager\": \"James Whitmore\", \"sys_id\": \"6e409f06e96003103e4839baa5071135\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"\", \"u_escalation_number\": \"ESC0001001\", \"sys_created_on\": \"2026-05-01 06:01:34\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/5c401f06e96003103e4839baa5071135\", \"value\": \"5c401f06e96003103e4839baa5071135\"}, \"sys_created_by\": \"admin\"}, {\"u_escalation_status\": \"4\", \"u_escalated_by\": \"Colin Marsh\", \"u_days_overdue\": \"7\", \"u_escalated_date\": \"2025-03-10 13:30:00\", \"u_priority_override\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:35\", \"sys_tags\": \"\", \"u_resolved_date\": \"2025-03-14 11:00:00\", \"u_escalation_reason\": \"Replenishment request RR0001003 for standard corrugated packing boxes had a required-by date of 2025-03-15. Purchase order PO0001003 was issued to PackRight Distribution Co on 2025-02-26 with an expected delivery date of 2025-03-03, but as of 2025-03-10 no delivery had been received at the South-East Satellite Store. Current stock of 80 boxes is insufficient to meet outbound dispatch volumes. Seasonal order volumes are increasing and a stockout is imminent. Requesting procurement manager intervention to chase supplier and confirm revised delivery date.\", \"u_assigned_manager\": \"James Whitmore\", \"sys_id\": \"aa409f06e96003103e4839baa5071138\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"Procurement team contacted PackRight Distribution Co on 2025-03-10. Supplier confirmed a logistics delay due to vehicle breakdown and committed to delivery by 2025-03-14. Delivery of 500 units was confirmed received by Colin Marsh on 2025-03-14 at 10:05. Stock updated. Escalation closed following confirmed receipt.\", \"u_escalation_number\": \"ESC0001003\", \"sys_created_on\": \"2026-05-01 06:01:35\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/a4401f06e96003103e4839baa507119b\", \"value\": \"a4401f06e96003103e4839baa507119b\"}, \"sys_created_by\": \"admin\"}, {\"u_escalation_status\": \"3\", \"u_escalated_by\": \"Robert Ashford\", \"u_days_overdue\": \"1\", \"u_escalated_date\": \"2025-03-11 07:45:00\", \"u_priority_override\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:35\", \"sys_tags\": \"\", \"u_resolved_date\": \"2025-03-11 09:00:00\", \"u_escalation_reason\": \"Replenishment request RR0001001 for industrial cleaning solvent was submitted on 2025-03-10 but remained in Submitted state for over 24 hours with no procurement action. Current stock level of 38 litres is critically close to operational minimum. Continued delay risks a complete stockout before the end of the working week. Warehouse operations manager requesting urgent procurement review and same-day approval to enable supplier dispatch.\", \"u_assigned_manager\": \"James Whitmore\", \"sys_id\": \"be409f06e96003103e4839baa507113a\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"Procurement Officer Helen Cartwright reviewed and approved the request at 08:30 on 2025-03-11 and immediately issued purchase order PO0001001 to ChemSupply Solutions Ltd. Supplier acknowledged the order on 2025-03-12 and delivery was completed on 2025-03-18 as scheduled. Stock levels restored to acceptable buffer. Escalation closed.\", \"u_escalation_number\": \"ESC0001002\", \"sys_created_on\": \"2026-05-01 06:01:35\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/10401f06e96003103e4839baa5071133\", \"value\": \"10401f06e96003103e4839baa5071133\"}, \"sys_created_by\": \"admin\"}], \"u_invr_recall_process\": [{\"u_supplier_notification_date\": \"2025-03-28 10:15:00\", \"u_purchase_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_purchase_order/91405f06e96003103e4839baa507116f\", \"value\": \"91405f06e96003103e4839baa507116f\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:37\", \"sys_tags\": \"\", \"u_financial_impact\": \"3349.5\", \"sys_id\": \"13409f06e96003103e4839baa5071140\", \"sys_updated_by\": \"admin\", \"u_recall_status\": \"5\", \"u_goods_returned\": \"false\", \"u_recall_reason\": \"Following the partial delivery failure on PO0001002 and the unresolved back-order for 7 units of precision torque sensors (5 outstanding plus 2 replacement units for rejected stock), procurement management made the decision on 2025-03-28 to cancel the remaining outstanding units under PO0001002 and source the shortfall from an alternative approved supplier. As the purchase order had already been dispatched and partially fulfilled, a formal recall process is required to cancel the remaining 7 units still owed by Apex Instrumentation & Controls. Supplier has raised a dispute regarding early termination charges under the contract.\", \"sys_created_on\": \"2026-05-01 06:01:37\", \"u_resolution_summary\": \"Supplier Apex Instrumentation & Controls acknowledged the recall notification on 2025-03-28 but has raised a formal dispute claiming early termination charges of £3,349.50 (equivalent to 7 units at £478.50 each) under clause 14.3 of the supply contract. Procurement Manager James Whitmore has referred the dispute to the legal and contracts team for review. Resolution pending. Replacement order for 7 units to be placed with alternative approved supplier pending legal clearance.\", \"u_supplier_notified\": \"true\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/5c401f06e96003103e4839baa5071135\", \"value\": \"5c401f06e96003103e4839baa5071135\"}, \"u_initiated_by\": \"James Whitmore\", \"u_recall_number\": \"RC0001002\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2025-03-28 09:00:00\"}, {\"u_supplier_notification_date\": \"2025-03-22 12:00:00\", \"u_purchase_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_purchase_order/91401f06e96003103e4839baa50711a5\", \"value\": \"91401f06e96003103e4839baa50711a5\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:38\", \"sys_tags\": \"\", \"u_financial_impact\": \"0\", \"sys_id\": \"a740df06e96003103e4839baa50711b7\", \"sys_updated_by\": \"admin\", \"u_recall_status\": \"4\", \"u_goods_returned\": \"true\", \"u_recall_reason\": \"On 2025-03-22, ChemSupply Solutions Ltd issued a product safety alert for batch reference CHEM-BATCH-20250318 of industrial cleaning solvent, citing a potential cross-contamination with a corrosive chemical compound during the filling process at their manufacturing facility. The 200 litres delivered to the Central Warehouse - Midlands Hub under PO0001001 on 2025-03-18 falls within the affected batch range. Although the purchase order had already been fulfilled and stock updated, a formal recall process was initiated to quarantine and return the affected stock in accordance with COSHH safety obligations and supplier recall procedures.\", \"sys_created_on\": \"2026-05-01 06:01:38\", \"u_resolution_summary\": \"All 200 litres of affected batch CHEM-BATCH-20250318 were quarantined at the Central Warehouse - Midlands Hub on 2025-03-22 pending collection. ChemSupply Solutions Ltd arranged specialist hazardous goods collection on 2025-03-24. Full replacement stock from a clean batch was delivered on 2025-03-25 at no additional cost under the supplier's product recall liability clause. Warehouse stock levels updated accordingly. No financial impact to the organisation. Incident logged with the health and safety team. Recall process closed on 2025-03-25.\", \"u_supplier_notified\": \"true\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/10401f06e96003103e4839baa5071133\", \"value\": \"10401f06e96003103e4839baa5071133\"}, \"u_initiated_by\": \"Robert Ashford\", \"u_recall_number\": \"RC0001003\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2025-03-22 11:30:00\"}, {\"u_supplier_notification_date\": \"2025-03-05 15:30:00\", \"u_purchase_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_purchase_order/e5405f06e96003103e4839baa5071171\", \"value\": \"e5405f06e96003103e4839baa5071171\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:01:36\", \"sys_tags\": \"\", \"u_financial_impact\": \"590\", \"sys_id\": \"c3409f06e96003103e4839baa507113d\", \"sys_updated_by\": \"admin\", \"u_recall_status\": \"4\", \"u_goods_returned\": \"true\", \"u_recall_reason\": \"Replenishment request RR0001003 was identified as a duplicate order following a system audit on 2025-03-05. A separate manual order for 500 packing boxes had been placed directly with PackRight Distribution Co by the satellite store manager outside of the replenishment system. Since PO0001003 had already been dispatched to the supplier and was in Ordered state, a formal recall process was required. Procurement team initiated recall to prevent double delivery and unnecessary stock accumulation at the South-East Satellite Store.\", \"sys_created_on\": \"2026-05-01 06:01:36\", \"u_resolution_summary\": \"Supplier PackRight Distribution Co confirmed receipt of recall notification on 2025-03-05 and agreed to cancel the outstanding delivery. Restocking fee of £59.00 (10% of order value) applied per contract terms. Full financial reconciliation completed by finance team on 2025-03-07. Replenishment request RR0001003 updated to Cancelled state. No goods were dispatched prior to recall confirmation.\", \"u_supplier_notified\": \"true\", \"u_replenishment_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_invr_replenishment_request/a4401f06e96003103e4839baa507119b\", \"value\": \"a4401f06e96003103e4839baa507119b\"}, \"u_initiated_by\": \"Helen Cartwright\", \"u_recall_number\": \"RC0001001\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2025-03-05 14:00:00\"}], \"u_invr_item_category\": [{\"u_name\": \"High-Value Electronics\", \"u_category_code\": \"CAT-HVE-01\", \"u_default_lead_time_days\": \"10\", \"u_storage_class\": \"4\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_review_frequency_days\": \"30\", \"u_max_reorder_multiplier\": \"2\", \"sys_updated_on\": \"2026-05-01 14:48:20\", \"sys_tags\": \"\", \"u_requires_manager_approval\": \"true\", \"sys_id\": \"76d8459ae96c03103e4839baa50711ca\", \"u_description\": \"Premium electronic components and assemblies\", \"sys_updated_by\": \"admin\", \"u_high_value_threshold\": \"5000\", \"sys_created_on\": \"2026-05-01 14:48:20\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Industrial Chemicals & Cleaning\", \"u_category_code\": \"CAT-CHEM-001\", \"u_default_lead_time_days\": \"7\", \"u_storage_class\": \"3\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_review_frequency_days\": \"30\", \"u_max_reorder_multiplier\": \"5\", \"sys_updated_on\": \"2026-05-01 06:01:22\", \"sys_tags\": \"\", \"u_requires_manager_approval\": \"false\", \"sys_id\": \"a3309b06e96003103e4839baa507118f\", \"u_description\": \"Covers all industrial solvents, cleaning agents, degreasers, and chemical consumables used in warehouse and facility maintenance operations. Items in this category are subject to COSHH regulations and must be stored in ventilated, temperature-controlled areas. Replenishment is routine but requires COSHH-compliant delivery documentation.\", \"sys_updated_by\": \"admin\", \"u_high_value_threshold\": \"5000\", \"sys_created_on\": \"2026-05-01 06:01:22\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Packaging & Dispatch Consumables\", \"u_category_code\": \"CAT-PKG-003\", \"u_default_lead_time_days\": \"5\", \"u_storage_class\": \"1\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_review_frequency_days\": \"30\", \"u_max_reorder_multiplier\": \"5\", \"sys_updated_on\": \"2026-05-01 06:01:12\", \"sys_tags\": \"\", \"u_requires_manager_approval\": \"false\", \"sys_id\": \"c1309b06e96003103e4839baa507118a\", \"u_description\": \"Includes corrugated boxes, void fill, packing tape, labels, and other consumable materials used in outbound order dispatch and fulfilment operations. Items are low unit cost and ordered in bulk. Standard dry storage required. Replenishment is high-frequency and driven by seasonal dispatch volume fluctuations. No manager approval required for routine reorder quantities.\", \"sys_updated_by\": \"admin\", \"u_high_value_threshold\": \"2000\", \"sys_created_on\": \"2026-05-01 06:01:12\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Precision Electronics & Instrumentation\", \"u_category_code\": \"CAT-ELEC-002\", \"u_default_lead_time_days\": \"14\", \"u_storage_class\": \"4\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_review_frequency_days\": \"14\", \"u_max_reorder_multiplier\": \"5\", \"sys_updated_on\": \"2026-05-01 06:01:12\", \"sys_tags\": \"\", \"u_requires_manager_approval\": \"true\", \"sys_id\": \"cd309b06e96003103e4839baa507118c\", \"u_description\": \"Encompasses high-accuracy sensors, transducers, calibration equipment, and precision electronic components used in industrial machinery maintenance and SLA-bound service contracts. Items typically carry high unit values and require anti-static, humidity-controlled storage. All replenishment requests for this category require procurement manager sign-off prior to supplier dispatch.\", \"sys_updated_by\": \"admin\", \"u_high_value_threshold\": \"250\", \"sys_created_on\": \"2026-05-01 06:01:12\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_invr_replenishment_request\": {\"u_number\": {\"type\": \"str\"}, \"u_inventory_item\": {\"FK\": \"u_invr_inventory_item\"}, \"u_supplier\": {\"FK\": \"u_invr_supplier\"}, \"u_warehouse_location\": {\"FK\": \"u_invr_warehouse_location\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Approved\", \"Ordered\", \"Fulfilled\"]}, \"u_requested_quantity\": {\"type\": \"int\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_requested_date\": {\"type\": \"str\"}, \"u_required_by_date\": {\"type\": \"str\"}, \"u_estimated_unit_cost\": {\"type\": \"decimal\"}, \"u_total_estimated_cost\": {\"type\": \"decimal\"}, \"u_high_value_flag\": {\"type\": \"bool\"}, \"u_manager_approval_required\": {\"type\": \"bool\"}, \"u_justification\": {\"type\": \"str\"}, \"u_cancellation_reason\": {\"type\": \"str\"}}, \"u_invr_inventory_item\": {\"u_item_code\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_category\": {\"FK\": \"u_invr_item_category\"}, \"u_description\": {\"type\": \"str\"}, \"u_unit_of_measure\": {\"type\": \"str\", \"enum\": [\"Each\", \"Kilogram\", \"Litre\", \"Box\", \"Pallet\"]}, \"u_current_stock_level\": {\"type\": \"int\"}, \"u_reorder_threshold\": {\"type\": \"int\"}, \"u_avg_monthly_consumption\": {\"type\": \"decimal\"}, \"u_standard_unit_cost\": {\"type\": \"decimal\"}, \"u_is_high_value\": {\"type\": \"bool\"}, \"u_preferred_supplier\": {\"FK\": \"u_invr_supplier\"}, \"u_lead_time_days\": {\"type\": \"int\"}, \"u_active\": {\"type\": \"bool\"}, \"u_storage_requirements\": {\"type\": \"str\"}}, \"u_invr_supplier\": {\"u_name\": {\"type\": \"str\"}, \"u_supplier_code\": {\"type\": \"str\"}, \"u_contact_name\": {\"type\": \"str\"}, \"u_contact_email\": {\"type\": \"str\"}, \"u_contact_phone\": {\"type\": \"str\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_contract_approved\": {\"type\": \"bool\"}, \"u_contract_expiry_date\": {\"type\": \"str\"}, \"u_payment_terms\": {\"type\": \"str\", \"enum\": [\"Net 15\", \"Net 30\", \"Net 60\", \"Prepaid\"]}, \"u_avg_delivery_days\": {\"type\": \"int\"}, \"u_performance_rating\": {\"type\": \"decimal\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_invr_warehouse_location\": {\"u_name\": {\"type\": \"str\"}, \"u_location_code\": {\"type\": \"str\"}, \"u_address\": {\"type\": \"str\"}, \"u_city\": {\"type\": \"str\"}, \"u_region\": {\"type\": \"str\"}, \"u_location_type\": {\"type\": \"str\", \"enum\": [\"Central Warehouse\", \"Regional Depot\", \"Satellite Store\", \"Cold Storage\"]}, \"u_storage_capacity\": {\"type\": \"int\"}, \"u_manager_name\": {\"type\": \"str\"}, \"u_manager_email\": {\"type\": \"str\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_accepts_direct_delivery\": {\"type\": \"bool\"}, \"u_operating_hours\": {\"type\": \"str\"}}, \"u_invr_stock_receipt\": {\"u_receipt_number\": {\"type\": \"str\"}, \"u_replenishment_request\": {\"FK\": \"u_invr_replenishment_request\"}, \"u_received_date\": {\"type\": \"str\"}, \"u_quantity_received\": {\"type\": \"int\"}, \"u_quantity_accepted\": {\"type\": \"int\"}, \"u_quantity_rejected\": {\"type\": \"int\"}, \"u_condition\": {\"type\": \"str\", \"enum\": [\"Good\", \"Damaged\", \"Partial\", \"Rejected\"]}, \"u_delivery_note_ref\": {\"type\": \"str\"}, \"u_received_by\": {\"type\": \"str\"}, \"u_actual_unit_cost\": {\"type\": \"decimal\"}, \"u_discrepancy_notes\": {\"type\": \"str\"}, \"u_stock_updated\": {\"type\": \"bool\"}}, \"u_invr_purchase_order\": {\"u_po_number\": {\"type\": \"str\"}, \"u_replenishment_request\": {\"FK\": \"u_invr_replenishment_request\"}, \"u_supplier\": {\"FK\": \"u_invr_supplier\"}, \"u_issued_date\": {\"type\": \"str\"}, \"u_expected_delivery_date\": {\"type\": \"str\"}, \"u_ordered_quantity\": {\"type\": \"int\"}, \"u_total_order_value\": {\"type\": \"decimal\"}, \"u_po_status\": {\"type\": \"str\", \"enum\": [\"Issued\", \"Acknowledged\", \"In Transit\", \"Delivered\", \"Closed\"]}, \"u_supplier_acknowledged\": {\"type\": \"bool\"}, \"u_acknowledgement_date\": {\"type\": \"str\"}, \"u_special_instructions\": {\"type\": \"str\"}, \"u_currency\": {\"type\": \"str\", \"enum\": [\"USD\", \"EUR\", \"GBP\", \"AUD\"]}, \"u_delivery_confirmed\": {\"type\": \"bool\"}}, \"u_invr_approval_record\": {\"u_replenishment_request\": {\"FK\": \"u_invr_replenishment_request\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Deferred\"]}, \"u_approver_name\": {\"type\": \"str\"}, \"u_approver_role\": {\"type\": \"str\", \"enum\": [\"Warehouse Staff\", \"Procurement Officer\", \"Procurement Manager\", \"Finance Controller\"]}, \"u_decision_date\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_quantity_approved\": {\"type\": \"int\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_is_manager_approval\": {\"type\": \"bool\"}, \"u_approved_cost\": {\"type\": \"decimal\"}, \"u_override_justification\": {\"type\": \"str\"}}, \"u_invr_escalation\": {\"u_escalation_number\": {\"type\": \"str\"}, \"u_replenishment_request\": {\"FK\": \"u_invr_replenishment_request\"}, \"u_escalation_reason\": {\"type\": \"str\"}, \"u_escalated_date\": {\"type\": \"str\"}, \"u_escalated_by\": {\"type\": \"str\"}, \"u_assigned_manager\": {\"type\": \"str\"}, \"u_escalation_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Review\", \"Resolved\", \"Closed\"]}, \"u_days_overdue\": {\"type\": \"int\"}, \"u_resolution_notes\": {\"type\": \"str\"}, \"u_resolved_date\": {\"type\": \"str\"}, \"u_priority_override\": {\"type\": \"bool\"}}, \"u_invr_recall_process\": {\"u_recall_number\": {\"type\": \"str\"}, \"u_replenishment_request\": {\"FK\": \"u_invr_replenishment_request\"}, \"u_purchase_order\": {\"FK\": \"u_invr_purchase_order\"}, \"u_recall_reason\": {\"type\": \"str\"}, \"u_initiated_date\": {\"type\": \"str\"}, \"u_initiated_by\": {\"type\": \"str\"}, \"u_recall_status\": {\"type\": \"str\", \"enum\": [\"Initiated\", \"Pending Supplier\", \"Goods In Transit\", \"Completed\", \"Disputed\"]}, \"u_supplier_notified\": {\"type\": \"bool\"}, \"u_supplier_notification_date\": {\"type\": \"str\"}, \"u_goods_returned\": {\"type\": \"bool\"}, \"u_financial_impact\": {\"type\": \"decimal\"}, \"u_resolution_summary\": {\"type\": \"str\"}}, \"u_invr_item_category\": {\"u_name\": {\"type\": \"str\"}, \"u_category_code\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_parent_category\": {\"FK\": \"u_invr_item_category\"}, \"u_requires_manager_approval\": {\"type\": \"bool\"}, \"u_high_value_threshold\": {\"type\": \"decimal\"}, \"u_default_lead_time_days\": {\"type\": \"int\"}, \"u_storage_class\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Refrigerated\", \"Hazardous\", \"High Security\"]}, \"u_max_reorder_multiplier\": {\"type\": \"decimal\"}, \"u_active\": {\"type\": \"bool\"}, \"u_review_frequency_days\": {\"type\": \"int\"}}}", "business_rules": [{"name": "init_critical_replenishment_defaults", "fires_on_table": "u_invr_replenishment_request", "filter_condition": "u_priority=1^u_high_value_flag=true", "trigger_sequence": "before", "trigger_type": "insert", "order": 100, "script": "(function executeRule(current, previous /*null when insert*/) {\n\n // BR: When a critical-priority, high-value replenishment request is inserted,\n // auto-set state to Draft, flag manager approval required, set requested_date\n // to today, and populate a default justification.\n\n // 1. Set state to Draft (1)\n var oldState = current.getValue('u_state');\n current.setValue('u_state', '1');\n _ewmLog('u_invr_replenishment_request', 'u_state', oldState, current.getValue('u_state'), '');\n\n // 2. Set manager_approval_required to true (high-value + critical)\n var oldMgr = current.getValue('u_manager_approval_required');\n current.setValue('u_manager_approval_required', 'true');\n _ewmLog('u_invr_replenishment_request', 'u_manager_approval_required', oldMgr, current.getValue('u_manager_approval_required'), '');\n\n // 3. Set requested_date to today\n var oldReqDate = current.getValue('u_requested_date');\n var today = new GlideDateTime().getDate().toString();\n current.setValue('u_requested_date', today);\n _ewmLog('u_invr_replenishment_request', 'u_requested_date', oldReqDate, current.getValue('u_requested_date'), '');\n\n // 4. Set default justification for critical high-value items\n var oldJust = current.getValue('u_justification');\n current.setValue('u_justification', 'Critical priority high-value item - expedited procurement review required');\n _ewmLog('u_invr_replenishment_request', 'u_justification', oldJust, current.getValue('u_justification'), '');\n\n})(current, previous);"}, {"name": "set_mgr_approval_on_hv_insert", "fires_on_table": "u_invr_replenishment_request", "filter_condition": "u_priority=1^u_high_value_flag=true", "trigger_sequence": "before", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous /*null when insert*/) {\n\n // 1. Set manager_approval_required on current record\n var oldMgr = current.getValue('u_manager_approval_required');\n current.setValue('u_manager_approval_required', 'true');\n _ewmLog(current.getTableName(), 'u_manager_approval_required', oldMgr, current.getValue('u_manager_approval_required'), '');\n\n // 2. Escalate priority to Critical for high-value requests\n var oldPriority = current.getValue('u_priority');\n current.setValue('u_priority', '1');\n _ewmLog(current.getTableName(), 'u_priority', oldPriority, current.getValue('u_priority'), '');\n\n // 3. Update the linked inventory item to confirm high-value flag and adjust lead time\n var itemRef = current.getValue('u_inventory_item');\n if (itemRef) {\n var gr = new GlideRecord('u_invr_inventory_item');\n gr.addQuery('sys_id', itemRef);\n gr.query();\n if (gr.next()) {\n // Mark item as high value\n var oldIsHV = gr.getValue('u_is_high_value');\n gr.setValue('u_is_high_value', 'true');\n _ewmLog('u_invr_inventory_item', 'u_is_high_value', oldIsHV, gr.getValue('u_is_high_value'), '');\n\n // Set lead time to 14 days for high-value items\n var oldLead = gr.getValue('u_lead_time_days');\n gr.setValue('u_lead_time_days', 14);\n _ewmLog('u_invr_inventory_item', 'u_lead_time_days', oldLead, gr.getValue('u_lead_time_days'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "create_approval_and_flag_supplier", "fires_on_table": "u_invr_replenishment_request", "filter_condition": "u_priority=1^u_high_value_flag=true", "trigger_sequence": "after", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a pending approval record for this critical high-value draft request\n var grApproval = new GlideRecord('u_invr_approval_record');\n grApproval.initialize();\n grApproval.setValue('u_replenishment_request', current.getValue('sys_id'));\n _ewmLog('u_invr_approval_record', 'u_replenishment_request', '', current.getValue('sys_id'), '');\n\n grApproval.setValue('u_decision', '1');\n _ewmLog('u_invr_approval_record', 'u_decision', '', '1', '');\n\n grApproval.setValue('u_is_manager_approval', 'true');\n _ewmLog('u_invr_approval_record', 'u_is_manager_approval', '', 'true', '');\n\n grApproval.setValue('u_approver_role', '3');\n _ewmLog('u_invr_approval_record', 'u_approver_role', '', '3', '');\n\n grApproval.setValue('u_comments', 'Auto-created: critical high-value replenishment requires procurement manager sign-off');\n _ewmLog('u_invr_approval_record', 'u_comments', '', 'Auto-created: critical high-value replenishment requires procurement manager sign-off', '');\n\n try {\n var rApproval = grApproval.insert();\n if (!rApproval) {\n _ewmLog('', '', '', '', 'GR insert failed on u_invr_approval_record: ' + grApproval.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Update the assigned supplier's notes to flag an incoming critical order\n var supplierRef = current.getValue('u_supplier');\n if (supplierRef) {\n var grSupplier = new GlideRecord('u_invr_supplier');\n grSupplier.addQuery('sys_id', supplierRef);\n grSupplier.query();\n if (grSupplier.next()) {\n var oldNotes = grSupplier.getValue('u_notes');\n grSupplier.setValue('u_notes', 'ALERT: Critical high-value replenishment request ' + current.getValue('u_number') + ' pending approval');\n _ewmLog('u_invr_supplier', 'u_notes', oldNotes, grSupplier.getValue('u_notes'), '');\n\n try {\n var rSupplier = grSupplier.update();\n if (!rSupplier) {\n _ewmLog('', '', '', '', 'GR update failed on u_invr_supplier: ' + grSupplier.getLastErrorMessage());\n }\n } catch (e2) {\n _ewmLog('', '', '', '', e2.message || String(e2));\n }\n }\n }\n\n})(current, previous);"}, {"name": "order_dispatched_create_po_update_wh", "fires_on_table": "u_invr_replenishment_request", "filter_condition": "u_priority=1^u_high_value_flag=true", "trigger_sequence": "after", "trigger_type": "insert", "order": 300, "script": "(function executeRule(current, previous) {\n\n // --- 1. Create a Purchase Order for this critical replenishment request ---\n var grPO = new GlideRecord('u_invr_purchase_order');\n grPO.initialize();\n\n grPO.setValue('u_replenishment_request', current.getValue('sys_id'));\n _ewmLog('u_invr_purchase_order', 'u_replenishment_request', '', current.getValue('sys_id'), '');\n\n grPO.setValue('u_supplier', current.getValue('u_supplier'));\n _ewmLog('u_invr_purchase_order', 'u_supplier', '', current.getValue('u_supplier'), '');\n\n grPO.setValue('u_ordered_quantity', current.getValue('u_requested_quantity'));\n _ewmLog('u_invr_purchase_order', 'u_ordered_quantity', '', current.getValue('u_requested_quantity'), '');\n\n grPO.setValue('u_total_order_value', current.getValue('u_total_estimated_cost'));\n _ewmLog('u_invr_purchase_order', 'u_total_order_value', '', current.getValue('u_total_estimated_cost'), '');\n\n grPO.setValue('u_po_status', '1');\n _ewmLog('u_invr_purchase_order', 'u_po_status', '', '1', '');\n\n grPO.setValue('u_special_instructions', 'CRITICAL priority - expedite delivery');\n _ewmLog('u_invr_purchase_order', 'u_special_instructions', '', 'CRITICAL priority - expedite delivery', '');\n\n try {\n var poResult = grPO.insert();\n if (!poResult) {\n _ewmLog('', '', '', '', 'GR insert failed on u_invr_purchase_order: ' + grPO.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // --- 2. Update the Warehouse Location to flag direct delivery acceptance ---\n var whRef = current.getValue('u_warehouse_location');\n if (whRef) {\n var grWH = new GlideRecord('u_invr_warehouse_location');\n grWH.addQuery('sys_id', whRef);\n grWH.query();\n if (grWH.next()) {\n var oldAccepts = grWH.getValue('u_accepts_direct_delivery');\n grWH.setValue('u_accepts_direct_delivery', 'true');\n _ewmLog('u_invr_warehouse_location', 'u_accepts_direct_delivery', oldAccepts, grWH.getValue('u_accepts_direct_delivery'), '');\n\n try {\n var whResult = grWH.update();\n if (!whResult) {\n _ewmLog('', '', '', '', 'GR update failed on u_invr_warehouse_location: ' + grWH.getLastErrorMessage());\n }\n } catch (e2) {\n _ewmLog('', '', '', '', e2.message || String(e2));\n }\n }\n }\n\n})(current, previous);"}, {"name": "fulfilled_request_update_stock", "fires_on_table": "u_invr_replenishment_request", "filter_condition": "u_priority=1^u_high_value_flag=true", "trigger_sequence": "after", "trigger_type": "insert", "order": 500, "script": "(function executeRule(current, previous) {\n\n // When a high-value critical replenishment request is inserted,\n // update the linked inventory item's stock level, standard unit cost,\n // and lead time days based on the request data.\n\n var itemRef = current.getValue('u_inventory_item');\n if (!itemRef) {\n _ewmLog('', '', '', '', 'No inventory item linked to replenishment request');\n return;\n }\n\n var gr = new GlideRecord('u_invr_inventory_item');\n gr.addQuery('sys_id', itemRef);\n gr.query();\n if (gr.next()) {\n // 1. Increase current stock level by requested quantity\n var oldStock = gr.getValue('u_current_stock_level');\n var reqQty = parseInt(current.getValue('u_requested_quantity'), 10) || 0;\n var newStock = (parseInt(oldStock, 10) || 0) + reqQty;\n gr.setValue('u_current_stock_level', newStock);\n _ewmLog('u_invr_inventory_item', 'u_current_stock_level', oldStock, String(newStock), '');\n\n // 2. Update standard unit cost from the estimated unit cost on the request\n var oldCost = gr.getValue('u_standard_unit_cost');\n var estCost = current.getValue('u_estimated_unit_cost') || '0';\n gr.setValue('u_standard_unit_cost', estCost);\n _ewmLog('u_invr_inventory_item', 'u_standard_unit_cost', oldCost, estCost, '');\n\n // 3. Update lead time days to reflect actual turnaround\n var oldLead = gr.getValue('u_lead_time_days');\n gr.setValue('u_lead_time_days', 7);\n _ewmLog('u_invr_inventory_item', 'u_lead_time_days', oldLead, '7', '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n } else {\n _ewmLog('', '', '', '', 'Inventory item not found for sys_id: ' + itemRef);\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "10e40ae5806807103e487b245ac97774", "u_br_name": "create_approval_and_flag_supplier", "u_table_name": "u_invr_approval_record", "u_field_name": "u_approver_role", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "14e40ae5806807103e487b245ac97775", "u_br_name": "create_approval_and_flag_supplier", "u_table_name": "u_invr_supplier", "u_field_name": "u_notes", "u_old_value": "Preferred supplier for high-value electronic components", "u_new_value": "ALERT: Critical high-value replenishment request REP0012345 pending approval", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "1ce40ae5806807103e487b245ac97770", "u_br_name": "set_mgr_approval_on_hv_insert", "u_table_name": "u_invr_replenishment_request", "u_field_name": "u_manager_approval_required", "u_old_value": "1", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "1ce40ae5806807103e487b245ac97773", "u_br_name": "create_approval_and_flag_supplier", "u_table_name": "u_invr_approval_record", "u_field_name": "u_decision", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "24e40ae5806807103e487b245ac97776", "u_br_name": "order_dispatched_create_po_update_wh", "u_table_name": "u_invr_purchase_order", "u_field_name": "u_replenishment_request", "u_old_value": "", "u_new_value": "98e40ae5806807103e487b245ac9776f", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "28e40ae5806807103e487b245ac97776", "u_br_name": "order_dispatched_create_po_update_wh", "u_table_name": "u_invr_purchase_order", "u_field_name": "u_ordered_quantity", "u_old_value": "", "u_new_value": "50", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "2ce40ae5806807103e487b245ac9779e", "u_br_name": "fulfilled_request_update_stock", "u_table_name": "u_invr_inventory_item", "u_field_name": "u_standard_unit_cost", "u_old_value": "1250", "u_new_value": "1375", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "50e40ae5806807103e487b245ac97771", "u_br_name": "set_mgr_approval_on_hv_insert", "u_table_name": "u_invr_inventory_item", "u_field_name": "u_is_high_value", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "54e40ae5806807103e487b245ac97770", "u_br_name": "init_critical_replenishment_defaults", "u_table_name": "u_invr_replenishment_request", "u_field_name": "u_manager_approval_required", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "58e40ae5806807103e487b245ac97770", "u_br_name": "init_critical_replenishment_defaults", "u_table_name": "u_invr_replenishment_request", "u_field_name": "u_justification", "u_old_value": "Stock below reorder threshold for critical production line component", "u_new_value": "Critical priority high-value item - expedited procurement review required", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "60e40ae5806807103e487b245ac9779c", "u_br_name": "order_dispatched_create_po_update_wh", "u_table_name": "u_invr_purchase_order", "u_field_name": "u_po_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "68e40ae5806807103e487b245ac9779d", "u_br_name": "order_dispatched_create_po_update_wh", "u_table_name": "u_invr_warehouse_location", "u_field_name": "u_accepts_direct_delivery", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "90e40ae5806807103e487b245ac97774", "u_br_name": "create_approval_and_flag_supplier", "u_table_name": "u_invr_approval_record", "u_field_name": "u_comments", "u_old_value": "", "u_new_value": "Auto-created: critical high-value replenishment requires procurement manager sign-off", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "98e40ae5806807103e487b245ac97773", "u_br_name": "create_approval_and_flag_supplier", "u_table_name": "u_invr_approval_record", "u_field_name": "u_replenishment_request", "u_old_value": "", "u_new_value": "98e40ae5806807103e487b245ac9776f", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "9ce40ae5806807103e487b245ac9776f", "u_br_name": "init_critical_replenishment_defaults", "u_table_name": "u_invr_replenishment_request", "u_field_name": "u_state", "u_old_value": "2", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "9ce40ae5806807103e487b245ac97770", "u_br_name": "set_mgr_approval_on_hv_insert", "u_table_name": "u_invr_replenishment_request", "u_field_name": "u_priority", "u_old_value": "1", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "9ce40ae5806807103e487b245ac97773", "u_br_name": "create_approval_and_flag_supplier", "u_table_name": "u_invr_approval_record", "u_field_name": "u_is_manager_approval", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "a4e40ae5806807103e487b245ac97776", "u_br_name": "order_dispatched_create_po_update_wh", "u_table_name": "u_invr_purchase_order", "u_field_name": "u_supplier", "u_old_value": "", "u_new_value": "cce4c6e5806807103e487b245ac977d8", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "a8e40ae5806807103e487b245ac97776", "u_br_name": "order_dispatched_create_po_update_wh", "u_table_name": "u_invr_purchase_order", "u_field_name": "u_total_order_value", "u_old_value": "", "u_new_value": "68750", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "a8e40ae5806807103e487b245ac9779e", "u_br_name": "fulfilled_request_update_stock", "u_table_name": "u_invr_inventory_item", "u_field_name": "u_current_stock_level", "u_old_value": "12", "u_new_value": "62", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "ace40ae5806807103e487b245ac9779e", "u_br_name": "fulfilled_request_update_stock", "u_table_name": "u_invr_inventory_item", "u_field_name": "u_lead_time_days", "u_old_value": "14", "u_new_value": "7", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "d0e40ae5806807103e487b245ac97771", "u_br_name": "set_mgr_approval_on_hv_insert", "u_table_name": "u_invr_inventory_item", "u_field_name": "u_lead_time_days", "u_old_value": "10", "u_new_value": "14", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "d4e40ae5806807103e487b245ac97770", "u_br_name": "init_critical_replenishment_defaults", "u_table_name": "u_invr_replenishment_request", "u_field_name": "u_requested_date", "u_old_value": "2025-01-15", "u_new_value": "2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}, {"sys_id": "e0e40ae5806807103e487b245ac9779c", "u_br_name": "order_dispatched_create_po_update_wh", "u_table_name": "u_invr_purchase_order", "u_field_name": "u_special_instructions", "u_old_value": "", "u_new_value": "CRITICAL priority - expedite delivery", "u_error": "", "sys_created_on": "2026-04-29 11:15:08"}], "audits": [{"tablename": "u_invr_replenishment_request", "fieldname": "u_inventory_item", "oldvalue": "", "newvalue": "dce40ae5806807103e487b245ac9776b", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_number", "oldvalue": "", "newvalue": "REP0012345", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_supplier", "oldvalue": "", "newvalue": "cce4c6e5806807103e487b245ac977d8", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_approval_record", "fieldname": "u_is_manager_approval", "oldvalue": "", "newvalue": "1", "documentkey": "14e40ae5806807103e487b245ac97774"}, {"tablename": "u_invr_inventory_item", "fieldname": "u_preferred_supplier", "oldvalue": "", "newvalue": "cce4c6e5806807103e487b245ac977d8", "documentkey": "dce40ae5806807103e487b245ac9776b"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_priority", "oldvalue": "", "newvalue": "1", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_purchase_order", "fieldname": "u_special_instructions", "oldvalue": "", "newvalue": "CRITICAL priority - expedite delivery", "documentkey": "64e40ae5806807103e487b245ac9779c"}, {"tablename": "u_invr_inventory_item", "fieldname": "u_current_stock_level", "oldvalue": "12", "newvalue": "62", "documentkey": "dce40ae5806807103e487b245ac9776b"}, {"tablename": "u_invr_purchase_order", "fieldname": "u_supplier_acknowledged", "oldvalue": "", "newvalue": "0", "documentkey": "64e40ae5806807103e487b245ac9779c"}, {"tablename": "u_invr_purchase_order", "fieldname": "u_replenishment_request", "oldvalue": "", "newvalue": "98e40ae5806807103e487b245ac9776f", "documentkey": "64e40ae5806807103e487b245ac9779c"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_total_estimated_cost", "oldvalue": "", "newvalue": "68750", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_required_by_date", "oldvalue": "", "newvalue": "2025-02-01", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_inventory_item", "fieldname": "u_category", "oldvalue": "", "newvalue": "5ce4c6e5806807103e487b245ac977df", "documentkey": "dce40ae5806807103e487b245ac9776b"}, {"tablename": "u_invr_inventory_item", "fieldname": "u_is_high_value", "oldvalue": "0", "newvalue": "1", "documentkey": "dce40ae5806807103e487b245ac9776b"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_state", "oldvalue": "", "newvalue": "1", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_approval_record", "fieldname": "u_comments", "oldvalue": "", "newvalue": "Auto-created: critical high-value replenishment requires procurement manager sign-off", "documentkey": "14e40ae5806807103e487b245ac97774"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_warehouse_location", "oldvalue": "", "newvalue": "84e4c6e5806807103e487b245ac977dc", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_inventory_item", "fieldname": "u_lead_time_days", "oldvalue": "14", "newvalue": "7", "documentkey": "dce40ae5806807103e487b245ac9776b"}, {"tablename": "u_invr_purchase_order", "fieldname": "u_supplier", "oldvalue": "", "newvalue": "cce4c6e5806807103e487b245ac977d8", "documentkey": "64e40ae5806807103e487b245ac9779c"}, {"tablename": "u_invr_purchase_order", "fieldname": "u_total_order_value", "oldvalue": "", "newvalue": "68750", "documentkey": "64e40ae5806807103e487b245ac9779c"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_estimated_unit_cost", "oldvalue": "", "newvalue": "1375", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_inventory_item", "fieldname": "u_lead_time_days", "oldvalue": "10", "newvalue": "14", "documentkey": "dce40ae5806807103e487b245ac9776b"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_high_value_flag", "oldvalue": "", "newvalue": "1", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_approval_record", "fieldname": "u_replenishment_request", "oldvalue": "", "newvalue": "98e40ae5806807103e487b245ac9776f", "documentkey": "14e40ae5806807103e487b245ac97774"}, {"tablename": "u_invr_supplier", "fieldname": "u_notes", "oldvalue": "Preferred supplier for high-value electronic components", "newvalue": "ALERT: Critical high-value replenishment request REP0012345 pending approval", "documentkey": "cce4c6e5806807103e487b245ac977d8"}, {"tablename": "u_invr_inventory_item", "fieldname": "u_active", "oldvalue": "", "newvalue": "1", "documentkey": "dce40ae5806807103e487b245ac9776b"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_requested_date", "oldvalue": "", "newvalue": "2026-04-29", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_inventory_item", "fieldname": "u_standard_unit_cost", "oldvalue": "1250", "newvalue": "1375", "documentkey": "dce40ae5806807103e487b245ac9776b"}, {"tablename": "u_invr_purchase_order", "fieldname": "u_delivery_confirmed", "oldvalue": "", "newvalue": "0", "documentkey": "64e40ae5806807103e487b245ac9779c"}, {"tablename": "u_invr_inventory_item", "fieldname": "u_is_high_value", "oldvalue": "", "newvalue": "0", "documentkey": "dce40ae5806807103e487b245ac9776b"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_manager_approval_required", "oldvalue": "", "newvalue": "1", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_approval_record", "fieldname": "u_decision", "oldvalue": "", "newvalue": "1", "documentkey": "14e40ae5806807103e487b245ac97774"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_requested_quantity", "oldvalue": "", "newvalue": "50", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_justification", "oldvalue": "", "newvalue": "Critical priority high-value item - expedited procurement review required", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_purchase_order", "fieldname": "u_ordered_quantity", "oldvalue": "", "newvalue": "50", "documentkey": "64e40ae5806807103e487b245ac9779c"}, {"tablename": "u_invr_purchase_order", "fieldname": "u_po_status", "oldvalue": "", "newvalue": "1", "documentkey": "64e40ae5806807103e487b245ac9779c"}, {"tablename": "u_invr_warehouse_location", "fieldname": "u_accepts_direct_delivery", "oldvalue": "0", "newvalue": "1", "documentkey": "84e4c6e5806807103e487b245ac977dc"}], "raw_audits": [{"tablename": "u_invr_replenishment_request", "fieldname": "u_inventory_item", "oldvalue": "", "newvalue": "dce40ae5806807103e487b245ac9776b", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_inventory_item", "fieldname": "u_reorder_threshold", "oldvalue": "", "newvalue": "20", "documentkey": "dce40ae5806807103e487b245ac9776b"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_number", "oldvalue": "", "newvalue": "REP0012345", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_inventory_item", "fieldname": "u_item_code", "oldvalue": "", "newvalue": "INV-CTRL-7890", "documentkey": "dce40ae5806807103e487b245ac9776b"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_supplier", "oldvalue": "", "newvalue": "cce4c6e5806807103e487b245ac977d8", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_approval_record", "fieldname": "u_is_manager_approval", "oldvalue": "", "newvalue": "1", "documentkey": "14e40ae5806807103e487b245ac97774"}, {"tablename": "u_invr_inventory_item", "fieldname": "u_preferred_supplier", "oldvalue": "", "newvalue": "cce4c6e5806807103e487b245ac977d8", "documentkey": "dce40ae5806807103e487b245ac9776b"}, {"tablename": "u_invr_replenishment_request", "fieldname": "u_priority", "oldvalue": "", "newvalue": "1", "documentkey": "98e40ae5806807103e487b245ac9776f"}, {"tablename": "u_invr_purchase_order", "fieldname": "u_special_instructions", "oldvalue": "", "newvalue": "CRITICAL priority - expedite delivery", "documentkey": "64e40ae5806807103e487b245ac9779c"}, {"tablename": 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Renewal is subject to execution of a formal lease amendment.\", \"sys_updated_by\": \"admin\", \"u_notice_deadline\": \"2027-06-30\", \"sys_created_on\": \"2026-05-01 07:17:51\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"u_exercised_date\": \"\", \"u_option_status\": \"1\", \"u_option_number\": \"RNW-0001\", \"sys_created_by\": \"admin\"}, {\"u_extension_term_months\": \"24\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:17:52\", \"sys_tags\": \"\", \"u_approved_by\": \"\", \"u_new_annual_rent\": \"499200\", \"u_auto_renew\": \"false\", \"u_new_expiration_date\": \"2026-02-28\", \"u_rent_escalation_pct\": \"4\", \"sys_id\": \"c0c12b4ae96403103e4839baa5071199\", \"u_conditions\": \"Tenant must provide written notice of intent to renew no later than 6 months prior to the original expiration date of 2024-02-28. Renewal subject to landlord confirmation and execution of a lease amendment. Option was waived due to early termination of the lease agreement effective 2023-09-30.\", \"sys_updated_by\": \"admin\", \"u_notice_deadline\": \"2023-08-28\", \"sys_created_on\": \"2026-05-01 07:17:52\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"u_exercised_date\": \"\", \"u_option_status\": \"4\", \"u_option_number\": \"RNW-0003\", \"sys_created_by\": \"admin\"}], \"u_lsa_critical_date\": [{\"u_completed\": \"false\", \"sys_mod_count\": \"0\", \"u_action_required\": \"Deliver written notice to Rockefeller Group Commercial Properties LLC of intent to exercise Renewal Option RNW-0001 for a 60-month extension. Ensure tenant is not in default prior to submission. Coordinate with Legal and Real Estate teams to prepare formal renewal notice letter.\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 07:17:53\", \"sys_tags\": \"\", \"u_event_date\": \"2027-06-30\", \"u_date_type\": \"5\", \"u_priority\": \"1\", \"sys_id\": \"18c12b4ae96403103e4839baa507119b\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Failure to provide notice by this date will result in forfeiture of the first renewal option and potential loss of the NYC headquarters location. Escalate to VP Real Estate if no action taken 120 days before deadline.\", \"u_reminder_days_before\": \"90\", \"u_reminder_sent\": \"false\", \"u_responsible_party\": \"Corporate Real Estate Manager\", \"sys_created_on\": \"2026-05-01 07:17:53\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"sys_created_by\": \"admin\"}, {\"u_completed\": \"false\", \"sys_mod_count\": \"0\", \"u_action_required\": \"Submit certificates of insurance to Midwest Industrial Properties Trust demonstrating minimum $5,000,000 general liability coverage and full replacement value property insurance on the Northlake Distribution Center. Insurance certificates must name lessor as additional insured. Obtain from Risk Management team and forward to lessor prior to lease commencement on 2024-07-01.\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 07:17:53\", \"sys_tags\": \"\", \"u_event_date\": \"2024-06-15\", \"u_date_type\": \"3\", \"u_priority\": \"1\", \"sys_id\": \"a4c12b4ae96403103e4839baa507119e\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Lease activation is contingent on insurance compliance. Coordinate with corporate Risk Management to ensure certificates are issued and delivered to Midwest Industrial Properties Trust no later than 15 days before commencement date.\", \"u_reminder_days_before\": \"30\", \"u_reminder_sent\": \"false\", \"u_responsible_party\": \"Risk Management / Lease Administration\", \"sys_created_on\": \"2026-05-01 07:17:53\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"sys_created_by\": \"admin\"}, {\"u_completed\": \"true\", \"sys_mod_count\": \"0\", \"u_action_required\": \"Conduct annual rent review in accordance with lease Section 7.2. Obtain current market comparables for Midtown Manhattan Class A office space. Negotiate any escalation with Rockefeller Group Commercial Properties LLC and document agreed rent for the upcoming lease year.\", \"u_completed_date\": \"2024-12-20\", \"sys_updated_on\": \"2026-05-01 07:17:54\", \"sys_tags\": \"\", \"u_event_date\": \"2025-01-01\", \"u_date_type\": \"2\", \"u_priority\": \"2\", \"sys_id\": \"a8c12b4ae96403103e4839baa50711a0\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Rent review completed on 2024-12-20. Annual rent confirmed at $1,250,000 for 2025 with no escalation applied. Next scheduled rent review due January 1, 2026.\", \"u_reminder_days_before\": \"60\", \"u_reminder_sent\": \"true\", \"u_responsible_party\": \"Lease Administration Team\", \"sys_created_on\": \"2026-05-01 07:17:54\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"sys_created_by\": \"admin\"}], \"u_lsa_lease_clause\": [{\"u_clause_title\": \"Tenant Insurance Requirements - Section 9.3\", \"u_effective_date\": \"2024-07-01\", \"u_compliance_status\": \"1\", \"sys_mod_count\": \"0\", \"u_clause_type\": \"5\", \"sys_updated_on\": \"2026-05-01 07:17:55\", \"sys_tags\": \"\", \"sys_id\": \"c1c16b4ae96403103e4839baa5071122\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"\", \"sys_created_on\": \"2026-05-01 07:17:55\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"u_responsible_team\": \"Risk Management / Lease Administration\", \"u_clause_text\": \"Throughout the Term of this Lease, Tenant shall maintain, at its sole cost and expense, the following insurance coverages with insurers rated no less than A- VII by AM Best: (i) Commercial General Liability insurance with combined single limits of not less than Five Million Dollars ($5,000,000) per occurrence and Ten Million Dollars ($10,000,000) in the aggregate; (ii) Property insurance on an all-risk basis covering the full replacement cost value of all tenant improvements, fixtures, and personal property within the Premises; (iii) Workers' Compensation insurance as required by applicable law; and (iv) Business Interruption insurance covering a minimum of twelve (12) months of lost revenue. All policies shall name Landlord (Midwest Industrial Properties Trust) and its designees as additional insureds. Tenant shall deliver certificates of insurance evidencing such coverage to Landlord no later than fifteen (15) days prior to the Commencement Date and annually thereafter upon policy renewal. Failure to maintain required insurance shall constitute a default under this Lease and may result in Landlord procuring such insurance at Tenant's expense.\", \"u_penalty_amount\": \"10000\", \"u_expiry_date\": \"2029-06-30\", \"u_compliance_required\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_clause_title\": \"Subletting and Assignment Restriction - Section 12.1\", \"u_effective_date\": \"2022-01-01\", \"u_compliance_status\": \"3\", \"sys_mod_count\": \"0\", \"u_clause_type\": \"4\", \"sys_updated_on\": \"2026-05-01 07:17:56\", \"sys_tags\": \"\", \"sys_id\": \"c5c16b4ae96403103e4839baa5071124\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2024-11-05\", \"sys_created_on\": \"2026-05-01 07:17:56\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"u_responsible_team\": \"Legal / Lease Administration Team\", \"u_clause_text\": \"Tenant shall not, directly or indirectly, sublet, assign, mortgage, pledge, encumber, or otherwise transfer all or any part of the Premises or Tenant's interest in this Lease without the prior written consent of Landlord, which consent shall not be unreasonably withheld, conditioned, or delayed. Any attempted assignment or subletting without such consent shall be null and void and shall constitute a material breach of this Lease. Tenant shall provide Landlord with at least sixty (60) days prior written notice of any proposed subletting or assignment, including the identity and financial statements of the proposed subtenant or assignee. Landlord shall have the right to recapture the Premises in lieu of consenting to a proposed subletting or assignment covering the entirety of the Premises.\", \"u_penalty_amount\": \"50000\", \"u_expiry_date\": \"2027-12-31\", \"u_compliance_required\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_clause_title\": \"Annual CPI Rent Escalation - Section 7.2\", \"u_effective_date\": \"2022-01-01\", \"u_compliance_status\": \"2\", \"sys_mod_count\": \"0\", \"u_clause_type\": \"2\", \"sys_updated_on\": \"2026-05-01 07:17:55\", \"sys_tags\": \"\", \"sys_id\": \"fcc12b4ae96403103e4839baa50711a2\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2024-12-20\", \"sys_created_on\": \"2026-05-01 07:17:55\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"u_responsible_team\": \"Lease Administration Team\", \"u_clause_text\": \"The base rent shall be subject to an annual escalation adjustment on each anniversary of the Commencement Date. The escalation shall be calculated based on the percentage change in the Consumer Price Index (CPI-U, All Urban Consumers, New York-Newark-Jersey City Metro Area) for the preceding twelve-month period, provided that in no event shall the annual increase exceed three percent (3%) of the then-current base rent. Landlord shall provide written notice of the adjusted rent amount no later than sixty (60) days prior to the effective date of each adjustment. In the event the CPI change is negative, the base rent shall remain unchanged for that lease year.\", \"u_penalty_amount\": \"0\", \"u_expiry_date\": \"2027-12-31\", \"u_compliance_required\": \"true\", \"sys_created_by\": \"admin\"}], \"u_lsa_approval_record\": [{\"u_approver_name\": \"Sandra Whitfield\", \"u_due_date\": \"2021-12-13\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 07:17:57\", \"sys_tags\": \"\", \"u_approval_stage\": \"1\", \"sys_id\": \"1dc16b4ae96403103e4839baa5071126\", \"u_decision_date\": \"2021-12-10 14:32:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Primary review complete. Lease terms are commercially sound and consistent with market benchmarks for Class A Midtown Manhattan office space. Annual rent of $1,250,000 exceeds the $500,000 threshold requiring secondary approval. Forwarding to VP Real Estate for secondary review and final authorization before activation.\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 07:17:57\", \"u_requested_date\": \"2021-12-06 09:00:00\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"u_delegated\": \"false\", \"sys_created_by\": \"admin\", \"u_delegate_name\": \"\"}, {\"u_approver_name\": \"Robert Ashford\", \"u_due_date\": \"2021-12-17\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 07:17:57\", \"sys_tags\": \"\", \"u_approval_stage\": \"2\", \"sys_id\": \"a9c16b4ae96403103e4839baa5071129\", \"u_decision_date\": \"2021-12-15 10:15:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Secondary approval granted. Total lease value of $7,500,000 over a 6-year term is within approved budget parameters for the corporate real estate portfolio. Property location and terms align with strategic objectives for the NYC headquarters. Lease authorized for activation effective 2022-01-01. Legal to execute and file signed agreement.\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 07:17:57\", \"u_requested_date\": \"2021-12-10 15:00:00\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"u_delegated\": \"false\", \"sys_created_by\": \"admin\", \"u_delegate_name\": \"\"}, {\"u_approver_name\": \"Patricia Nguyen\", \"u_due_date\": \"2024-06-03\", \"sys_mod_count\": \"0\", \"u_decision\": \"1\", \"sys_updated_on\": \"2026-05-01 07:17:58\", \"sys_tags\": \"\", \"u_approval_stage\": \"1\", \"sys_id\": \"adc16b4ae96403103e4839baa507112b\", \"u_decision_date\": \"\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Approval request submitted for the Northlake Distribution Center warehouse lease. Annual rent of $320,000 is below the secondary approval threshold. Awaiting primary approval from Regional Real Estate Manager. Insurance compliance certificate and final lease terms under concurrent review by Risk Management team.\", \"u_escalated\": \"true\", \"sys_created_on\": \"2026-05-01 07:17:58\", \"u_requested_date\": \"2024-05-20 08:45:00\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"u_delegated\": \"true\", \"sys_created_by\": \"admin\", \"u_delegate_name\": \"Marcus Ellison\"}], \"u_lsa_lease_document\": [{\"u_file_size_kb\": \"4820\", \"u_document_type\": \"1\", \"u_upload_date\": \"2021-12-16 11:30:00\", \"u_version\": \"1.0\", \"u_confidential\": \"true\", \"sys_mod_count\": \"0\", \"u_file_name\": \"LSA-0001_Executed_Lease_Agreement_20211216.pdf\", \"sys_updated_on\": \"2026-05-01 07:17:59\", \"sys_tags\": \"\", \"sys_id\": \"31c16b4ae96403103e4839baa50711b7\", \"sys_updated_by\": \"admin\", \"u_document_title\": \"Executed Lease Agreement - 1221 Avenue of the Americas, Suite 4500\", \"sys_created_on\": \"2026-05-01 07:17:59\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"u_review_status\": \"2\", \"u_uploaded_by\": \"Robert Ashford\", \"u_expiry_date\": \"2027-12-31\", \"sys_created_by\": \"admin\"}, {\"u_file_size_kb\": \"1245\", \"u_document_type\": \"2\", \"u_upload_date\": \"2023-07-12 09:15:00\", \"u_version\": \"1.1\", \"u_confidential\": \"true\", \"sys_mod_count\": \"0\", \"u_file_name\": \"LSA-0001_Amendment_1_BuildingAccess_20230712.pdf\", \"sys_updated_on\": \"2026-05-01 07:18:00\", \"sys_tags\": \"\", \"sys_id\": \"82c16b4ae96403103e4839baa50711bc\", \"sys_updated_by\": \"admin\", \"u_document_title\": \"Amendment No. 1 - Building Access and Security Provisions\", \"sys_created_on\": \"2026-05-01 07:18:00\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"u_review_status\": \"3\", \"u_uploaded_by\": \"Sandra Whitfield\", \"u_expiry_date\": \"2027-12-31\", \"sys_created_by\": \"admin\"}, {\"u_file_size_kb\": \"387\", \"u_document_type\": \"4\", \"u_upload_date\": \"2024-06-10 14:00:00\", \"u_version\": \"1.0\", \"u_confidential\": \"false\", \"sys_mod_count\": \"0\", \"u_file_name\": \"LSA-0002_InsuranceCertificate_NorthlakeDC_20240610.pdf\", \"sys_updated_on\": \"2026-05-01 07:17:59\", \"sys_tags\": \"\", \"sys_id\": \"bdc16b4ae96403103e4839baa50711b9\", \"sys_updated_by\": \"admin\", \"u_document_title\": \"Certificate of Insurance - Northlake Distribution Center\", \"sys_created_on\": \"2026-05-01 07:17:59\", \"u_lease_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lsa_lease_agreement/dbb1a74ae96403103e4839baa507115a\", \"value\": \"dbb1a74ae96403103e4839baa507115a\"}, \"u_review_status\": \"1\", \"u_uploaded_by\": \"Marcus Ellison\", \"u_expiry_date\": \"2025-06-10\", \"sys_created_by\": \"admin\"}], \"u_lsa_portfolio_summary\": [{\"u_active_leases\": \"1\", \"u_name\": \"North America - East Region Portfolio\", \"u_total_square_footage\": \"42500\", \"sys_mod_count\": \"0\", \"u_expiring_within_90_days\": \"0\", \"sys_updated_on\": \"2026-05-01 07:17:42\", \"sys_tags\": \"\", \"u_last_refreshed\": \"2025-02-01 06:00:00\", \"u_total_leases\": \"3\", \"sys_id\": \"29b1674ae96403103e4839baa5071153\", \"u_budget_variance\": \"-104166.67\", \"u_overdue_payments\": \"1\", \"sys_updated_by\": \"admin\", \"u_total_annual_rent\": \"1250000\", \"sys_created_on\": \"2026-05-01 07:17:42\", \"u_portfolio_status\": \"1\", \"sys_created_by\": \"admin\", \"u_region\": \"North America - East\"}, {\"u_active_leases\": \"0\", \"u_name\": \"North America - Midwest Region Portfolio\", \"u_total_square_footage\": \"95000\", \"sys_mod_count\": \"0\", \"u_expiring_within_90_days\": \"0\", \"sys_updated_on\": \"2026-05-01 07:17:42\", \"sys_tags\": \"\", \"u_last_refreshed\": \"2025-02-01 06:00:00\", \"u_total_leases\": \"1\", \"sys_id\": \"b5b1674ae96403103e4839baa5071156\", \"u_budget_variance\": \"0\", \"u_overdue_payments\": \"0\", \"sys_updated_by\": \"admin\", \"u_total_annual_rent\": \"320000\", \"sys_created_on\": \"2026-05-01 07:17:42\", \"u_portfolio_status\": \"2\", \"sys_created_by\": \"admin\", \"u_region\": \"North America - Midwest\"}, {\"u_active_leases\": \"0\", \"u_name\": \"North America - West Region Portfolio\", \"u_total_square_footage\": \"4800\", \"sys_mod_count\": \"0\", \"u_expiring_within_90_days\": \"0\", \"sys_updated_on\": \"2026-05-01 07:17:43\", \"sys_tags\": \"\", \"u_last_refreshed\": \"2024-01-15 06:00:00\", \"u_total_leases\": \"1\", \"sys_id\": \"fdb1674ae96403103e4839baa50711d4\", \"u_budget_variance\": \"0\", \"u_overdue_payments\": \"0\", \"sys_updated_by\": \"admin\", \"u_total_annual_rent\": \"0\", \"sys_created_on\": \"2026-05-01 07:17:43\", \"u_portfolio_status\": \"3\", \"sys_created_by\": \"admin\", \"u_region\": \"North America - West\"}]}", "schema": "{\"u_lsa_lease_agreement\": {\"u_number\": {\"type\": \"str\"}, \"u_property\": {\"FK\": \"u_lsa_property\"}, \"u_lessor\": {\"FK\": \"u_lsa_lessor\"}, \"u_lease_type\": {\"type\": \"str\", \"enum\": [\"Real Estate\", \"Equipment\", \"Vehicle\", \"Other\"]}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Under Review\", \"Approved\", \"Active\", \"Renewal Pending\", \"Terminated\", \"Expired\"]}, \"u_commencement_date\": {\"type\": \"str\"}, \"u_expiration_date\": {\"type\": \"str\"}, \"u_annual_rent\": {\"type\": \"decimal\"}, \"u_currency\": {\"type\": \"str\"}, \"u_approval_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Secondary Approval Required\"]}, \"u_secondary_approval_required\": {\"type\": \"bool\"}, \"u_termination_date\": {\"type\": \"str\"}, \"u_termination_reason\": {\"type\": \"str\"}, \"u_total_lease_value\": {\"type\": \"decimal\"}, \"u_portfolio_summary\": {\"FK\": \"u_lsa_portfolio_summary\"}}, \"u_lsa_property\": {\"u_name\": {\"type\": \"str\"}, \"u_portfolio_summary\": {\"FK\": \"u_lsa_portfolio_summary\"}, \"u_address_line1\": {\"type\": \"str\"}, \"u_address_line2\": {\"type\": \"str\"}, \"u_city\": {\"type\": \"str\"}, \"u_state_province\": {\"type\": \"str\"}, \"u_country\": {\"type\": \"str\"}, \"u_property_type\": {\"type\": \"str\", \"enum\": [\"Office\", \"Warehouse\", \"Retail\", \"Industrial\", \"Mixed Use\"]}, \"u_square_footage\": {\"type\": \"decimal\"}, \"u_zoning_classification\": {\"type\": \"str\"}, \"u_occupancy_status\": {\"type\": \"str\", \"enum\": [\"Vacant\", \"Occupied\", \"Partially Occupied\"]}, \"u_market_value\": {\"type\": \"decimal\"}, \"u_acquisition_date\": {\"type\": \"str\"}}, \"u_lsa_lessor\": {\"u_name\": {\"type\": \"str\"}, \"u_portfolio_summary\": {\"FK\": \"u_lsa_portfolio_summary\"}, \"u_contact_name\": {\"type\": \"str\"}, \"u_contact_email\": {\"type\": \"str\"}, \"u_contact_phone\": {\"type\": \"str\"}, \"u_lessor_type\": {\"type\": \"str\", \"enum\": [\"Individual\", \"Corporation\", \"Government Entity\", \"Trust\"]}, \"u_tax_id\": {\"type\": \"str\"}, \"u_payment_remittance_address\": {\"type\": \"str\"}, \"u_preferred_payment_method\": {\"type\": \"str\", \"enum\": [\"ACH\", \"Wire Transfer\", \"Check\", \"Credit Card\"]}, \"u_credit_rating\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_onboarding_date\": {\"type\": \"str\"}}, \"u_lsa_lease_payment\": {\"u_number\": {\"type\": \"str\"}, \"u_lease_agreement\": {\"FK\": \"u_lsa_lease_agreement\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_amount_due\": {\"type\": \"decimal\"}, \"u_amount_paid\": {\"type\": \"decimal\"}, \"u_payment_date\": {\"type\": \"str\"}, \"u_payment_status\": {\"type\": \"str\", \"enum\": [\"Scheduled\", \"Paid\", \"Overdue\", \"Partially Paid\", \"Waived\"]}, \"u_payment_method\": {\"type\": \"str\", \"enum\": [\"ACH\", \"Wire Transfer\", \"Check\", \"Credit Card\"]}, \"u_late_fee\": {\"type\": \"decimal\"}, \"u_reference_number\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_period_start\": {\"type\": \"str\"}}, \"u_lsa_renewal_option\": {\"u_lease_agreement\": {\"FK\": \"u_lsa_lease_agreement\"}, \"u_option_number\": {\"type\": \"str\"}, \"u_option_status\": {\"type\": \"str\", \"enum\": [\"Available\", \"Exercised\", \"Expired\", \"Waived\"]}, \"u_notice_deadline\": {\"type\": \"str\"}, \"u_extension_term_months\": {\"type\": \"int\"}, \"u_new_annual_rent\": {\"type\": \"decimal\"}, \"u_rent_escalation_pct\": {\"type\": \"decimal\"}, \"u_exercised_date\": {\"type\": \"str\"}, \"u_new_expiration_date\": {\"type\": \"str\"}, \"u_conditions\": {\"type\": \"str\"}, \"u_approved_by\": {\"type\": \"str\"}, \"u_auto_renew\": {\"type\": \"bool\"}}, \"u_lsa_critical_date\": {\"u_lease_agreement\": {\"FK\": \"u_lsa_lease_agreement\"}, \"u_date_type\": {\"type\": \"str\", \"enum\": [\"Break Clause\", \"Rent Review\", \"Compliance Deadline\", \"Inspection\", \"Option Notice\"]}, \"u_event_date\": {\"type\": \"str\"}, \"u_reminder_days_before\": {\"type\": \"int\"}, \"u_reminder_sent\": {\"type\": \"bool\"}, \"u_action_required\": {\"type\": \"str\"}, \"u_responsible_party\": {\"type\": \"str\"}, \"u_completed\": {\"type\": \"bool\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"High\", \"Medium\", \"Low\"]}, \"u_comments\": {\"type\": \"str\"}}, \"u_lsa_lease_clause\": {\"u_lease_agreement\": {\"FK\": \"u_lsa_lease_agreement\"}, \"u_clause_type\": {\"type\": \"str\", \"enum\": [\"Break Clause\", \"Rent Escalation\", \"Maintenance Obligation\", \"Subletting Restriction\", \"Insurance Requirement\"]}, \"u_clause_title\": {\"type\": \"str\"}, \"u_clause_text\": {\"type\": \"str\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_compliance_required\": {\"type\": \"bool\"}, \"u_compliance_status\": {\"type\": \"str\", \"enum\": [\"Not Started\", \"In Progress\", \"Compliant\", \"Non-Compliant\"]}, \"u_penalty_amount\": {\"type\": \"decimal\"}, \"u_responsible_team\": {\"type\": \"str\"}, \"u_last_reviewed_date\": {\"type\": \"str\"}}, \"u_lsa_approval_record\": {\"u_lease_agreement\": {\"FK\": \"u_lsa_lease_agreement\"}, \"u_approval_stage\": {\"type\": \"str\", \"enum\": [\"Primary\", \"Secondary\", \"Final\"]}, \"u_approver_name\": {\"type\": \"str\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Deferred\"]}, \"u_decision_date\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_delegated\": {\"type\": \"bool\"}, \"u_delegate_name\": {\"type\": \"str\"}, \"u_requested_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}}, \"u_lsa_lease_document\": {\"u_lease_agreement\": {\"FK\": \"u_lsa_lease_agreement\"}, \"u_document_type\": {\"type\": \"str\", \"enum\": [\"Original Lease\", \"Amendment\", \"Correspondence\", \"Insurance Certificate\", \"Inspection Report\"]}, \"u_document_title\": {\"type\": \"str\"}, \"u_version\": {\"type\": \"str\"}, \"u_upload_date\": {\"type\": \"str\"}, \"u_uploaded_by\": {\"type\": \"str\"}, \"u_file_name\": {\"type\": \"str\"}, \"u_file_size_kb\": {\"type\": \"int\"}, \"u_confidential\": {\"type\": \"bool\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_review_status\": {\"type\": \"str\", \"enum\": [\"Pending Review\", \"Reviewed\", \"Superseded\"]}}, \"u_lsa_portfolio_summary\": {\"u_name\": {\"type\": \"str\"}, \"u_region\": {\"type\": \"str\"}, \"u_total_leases\": {\"type\": \"int\"}, \"u_active_leases\": {\"type\": \"int\"}, \"u_total_annual_rent\": {\"type\": \"decimal\"}, \"u_total_square_footage\": {\"type\": \"decimal\"}, \"u_overdue_payments\": {\"type\": \"int\"}, \"u_expiring_within_90_days\": {\"type\": \"int\"}, \"u_last_refreshed\": {\"type\": \"str\"}, \"u_portfolio_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Under Review\", \"Archived\"]}, \"u_budget_variance\": {\"type\": \"decimal\"}}}", "business_rules": [{"name": "lease_activate_set_approval_pay_prop", "fires_on_table": "u_lsa_lease_agreement", "filter_condition": "u_statusCHANGESTO4", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Set approval_status to Approved on current lease agreement\n var oldApproval = current.getValue('u_approval_status');\n current.setValue('u_approval_status', '2');\n _ewmLog('u_lsa_lease_agreement', 'u_approval_status', oldApproval, current.getValue('u_approval_status'), '');\n\n // 2. Update the referenced property occupancy_status to Occupied\n var propRef = current.getValue('u_property');\n if (propRef) {\n var grProp = new GlideRecord('u_lsa_property');\n if (grProp.get(propRef)) {\n var oldOccupancy = grProp.getValue('u_occupancy_status');\n grProp.setValue('u_occupancy_status', '2');\n _ewmLog('u_lsa_property', 'u_occupancy_status', oldOccupancy, grProp.getValue('u_occupancy_status'), '');\n try {\n var rProp = grProp.update();\n if (!rProp) { _ewmLog('','','','', 'GR update failed: ' + grProp.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 3. Insert an initial scheduled lease payment for this lease\n var grPay = new GlideRecord('u_lsa_lease_payment');\n grPay.initialize();\n grPay.setValue('u_lease_agreement', current.getUniqueValue());\n _ewmLog('u_lsa_lease_payment', 'u_lease_agreement', '', current.getUniqueValue(), '');\n\n var annualRent = parseFloat(current.getValue('u_annual_rent')) || 0;\n var monthlyAmount = (annualRent / 12).toFixed(2);\n grPay.setValue('u_amount_due', monthlyAmount);\n _ewmLog('u_lsa_lease_payment', 'u_amount_due', '', monthlyAmount, '');\n\n grPay.setValue('u_payment_status', '1');\n _ewmLog('u_lsa_lease_payment', 'u_payment_status', '', '1', '');\n\n grPay.setValue('u_payment_method', '1');\n _ewmLog('u_lsa_lease_payment', 'u_payment_method', '', '1', '');\n\n try {\n var rPay = grPay.insert();\n if (!rPay) { _ewmLog('','','','', 'GR insert failed: ' + grPay.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "init_scheduled_ach_payment_defaults", "fires_on_table": "u_lsa_lease_payment", "filter_condition": "u_payment_status=1^u_payment_method=1", "trigger_sequence": "before", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // --- Set defaults on the new lease payment record ---\n\n // 1. Default late_fee to 0\n var oldLateFee = current.getValue('u_late_fee');\n current.setValue('u_late_fee', '0');\n _ewmLog('u_lsa_lease_payment', 'u_late_fee', oldLateFee, current.getValue('u_late_fee'), '');\n\n // 2. Default escalated to false\n var oldEscalated = current.getValue('u_escalated');\n current.setValue('u_escalated', 'false');\n _ewmLog('u_lsa_lease_payment', 'u_escalated', oldEscalated, current.getValue('u_escalated'), '');\n\n // 3. Default amount_paid to 0\n var oldAmountPaid = current.getValue('u_amount_paid');\n current.setValue('u_amount_paid', '0');\n _ewmLog('u_lsa_lease_payment', 'u_amount_paid', oldAmountPaid, current.getValue('u_amount_paid'), '');\n\n // 4. Default reference_number\n var oldRefNum = current.getValue('u_reference_number');\n current.setValue('u_reference_number', 'ACH-AUTO');\n _ewmLog('u_lsa_lease_payment', 'u_reference_number', oldRefNum, current.getValue('u_reference_number'), '');\n\n // --- Insert a critical date record for payment compliance tracking ---\n var gr = new GlideRecord('u_lsa_critical_date');\n gr.initialize();\n gr.setValue('u_lease_agreement', current.getValue('u_lease_agreement'));\n _ewmLog('u_lsa_critical_date', 'u_lease_agreement', '', current.getValue('u_lease_agreement'), '');\n gr.setValue('u_date_type', '1');\n _ewmLog('u_lsa_critical_date', 'u_date_type', '', '1', '');\n gr.setValue('u_event_date', current.getValue('u_due_date'));\n _ewmLog('u_lsa_critical_date', 'u_event_date', '', current.getValue('u_due_date'), '');\n gr.setValue('u_reminder_days_before', 7);\n _ewmLog('u_lsa_critical_date', 'u_reminder_days_before', '', '7', '');\n gr.setValue('u_reminder_sent', 'false');\n _ewmLog('u_lsa_critical_date', 'u_reminder_sent', '', 'false', '');\n gr.setValue('u_action_required', 'Verify ACH payment processed');\n _ewmLog('u_lsa_critical_date', 'u_action_required', '', 'Verify ACH payment processed', '');\n gr.setValue('u_responsible_party', 'Accounts Payable');\n _ewmLog('u_lsa_critical_date', 'u_responsible_party', '', 'Accounts Payable', '');\n gr.setValue('u_completed', 'false');\n _ewmLog('u_lsa_critical_date', 'u_completed', '', 'false', '');\n gr.setValue('u_priority', '1');\n _ewmLog('u_lsa_critical_date', 'u_priority', '', '1', '');\n gr.setValue('u_comments', 'Auto-created for scheduled ACH payment');\n _ewmLog('u_lsa_critical_date', 'u_comments', '', 'Auto-created for scheduled ACH payment', '');\n try {\n var r = gr.insert();\n if (!r) { _ewmLog('','','','', 'GR insert failed: ' + gr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "crit_date_break_high_init_records", "fires_on_table": "u_lsa_critical_date", "filter_condition": "u_date_type=1^u_priority=1", "trigger_sequence": "after", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n var leaseAgreement = current.getValue('u_lease_agreement');\n\n // 1. Insert a lease clause for the break clause critical date\n var grClause = new GlideRecord('u_lsa_lease_clause');\n grClause.initialize();\n grClause.setValue('u_lease_agreement', leaseAgreement);\n _ewmLog('u_lsa_lease_clause', 'u_lease_agreement', '', leaseAgreement, '');\n grClause.setValue('u_clause_type', '1');\n _ewmLog('u_lsa_lease_clause', 'u_clause_type', '', '1', '');\n try {\n var r1 = grClause.insert();\n if (!r1) { _ewmLog('','','','', 'GR insert failed: ' + grClause.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert an approval record for secondary review of break clause\n var grApproval = new GlideRecord('u_lsa_approval_record');\n grApproval.initialize();\n grApproval.setValue('u_lease_agreement', leaseAgreement);\n _ewmLog('u_lsa_approval_record', 'u_lease_agreement', '', leaseAgreement, '');\n grApproval.setValue('u_approval_stage', '2');\n _ewmLog('u_lsa_approval_record', 'u_approval_stage', '', '2', '');\n grApproval.setValue('u_decision', '1');\n _ewmLog('u_lsa_approval_record', 'u_decision', '', '1', '');\n try {\n var r2 = grApproval.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grApproval.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n // 3. Insert a renewal option flagged as available with auto_renew=true\n var grRenewal = new GlideRecord('u_lsa_renewal_option');\n grRenewal.initialize();\n grRenewal.setValue('u_lease_agreement', leaseAgreement);\n _ewmLog('u_lsa_renewal_option', 'u_lease_agreement', '', leaseAgreement, '');\n grRenewal.setValue('u_option_status', '1');\n _ewmLog('u_lsa_renewal_option', 'u_option_status', '', '1', '');\n grRenewal.setValue('u_auto_renew', 'true');\n _ewmLog('u_lsa_renewal_option', 'u_auto_renew', '', 'true', '');\n try {\n var r3 = grRenewal.insert();\n if (!r3) { _ewmLog('','','','', 'GR insert failed: ' + grRenewal.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n\n})(current, previous);"}, {"name": "set_renewal_defaults_on_insert", "fires_on_table": "u_lsa_renewal_option", "filter_condition": "u_auto_renew=true", "trigger_sequence": "before", "trigger_type": "insert", "order": 400, "script": "(function executeRule(current, previous) {\n\n // Before-insert on u_lsa_renewal_option: set default values for auto-renew options\n\n // 1. Default option_status to Available\n var oldStatus = current.getValue('u_option_status');\n current.setValue('u_option_status', '1');\n _ewmLog('u_lsa_renewal_option', 'u_option_status', oldStatus, current.getValue('u_option_status'), '');\n\n // 2. Default extension_term_months to 12\n var oldTerm = current.getValue('u_extension_term_months');\n current.setValue('u_extension_term_months', 12);\n _ewmLog('u_lsa_renewal_option', 'u_extension_term_months', oldTerm, current.getValue('u_extension_term_months'), '');\n\n // 3. Update related lease clauses to mark compliance status to Compliant (3)\n var leaseRef = current.getValue('u_lease_agreement');\n if (leaseRef) {\n var gr = new GlideRecord('u_lsa_lease_clause');\n gr.addQuery('u_lease_agreement', leaseRef);\n gr.addQuery('u_clause_type', '2');\n gr.query();\n while (gr.next()) {\n var oldCompStatus = gr.getValue('u_compliance_status');\n gr.setValue('u_compliance_status', '3');\n _ewmLog('u_lsa_lease_clause', 'u_compliance_status', oldCompStatus, gr.getValue('u_compliance_status'), '');\n\n var oldTeam = gr.getValue('u_responsible_team');\n gr.setValue('u_responsible_team', 'Lease Renewals Team');\n _ewmLog('u_lsa_lease_clause', 'u_responsible_team', oldTeam, gr.getValue('u_responsible_team'), '');\n\n try {\n var r = gr.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + gr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}, {"name": "clause_compliant_log_approval_doc", "fires_on_table": "u_lsa_lease_clause", "filter_condition": "u_compliance_statusCHANGESTO3^u_compliance_required=true", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update related approval records to mark decision as Approved\n var grApproval = new GlideRecord('u_lsa_approval_record');\n grApproval.addQuery('u_lease_agreement', current.getValue('u_lease_agreement'));\n grApproval.addQuery('u_decision', '1'); // Pending\n grApproval.query();\n while (grApproval.next()) {\n var oldDecision = grApproval.getValue('u_decision');\n grApproval.setValue('u_decision', '2');\n _ewmLog('u_lsa_approval_record', 'u_decision', oldDecision, grApproval.getValue('u_decision'), '');\n var oldComments = grApproval.getValue('u_comments');\n grApproval.setValue('u_comments', 'Auto-approved: clause ' + current.getValue('u_clause_title') + ' now compliant');\n _ewmLog('u_lsa_approval_record', 'u_comments', oldComments, grApproval.getValue('u_comments'), '');\n try {\n var r = grApproval.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + grApproval.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Insert a lease document recording the compliance certification\n var grDoc = new GlideRecord('u_lsa_lease_document');\n grDoc.initialize();\n grDoc.setValue('u_lease_agreement', current.getValue('u_lease_agreement'));\n _ewmLog('u_lsa_lease_document', 'u_lease_agreement', '', current.getValue('u_lease_agreement'), '');\n grDoc.setValue('u_document_type', '3');\n _ewmLog('u_lsa_lease_document', 'u_document_type', '', '3', '');\n grDoc.setValue('u_document_title', 'Compliance Certification - ' + current.getValue('u_clause_title'));\n _ewmLog('u_lsa_lease_document', 'u_document_title', '', grDoc.getValue('u_document_title'), '');\n grDoc.setValue('u_review_status', '2');\n _ewmLog('u_lsa_lease_document', 'u_review_status', '', '2', '');\n try {\n var r2 = grDoc.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grDoc.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "23b74aad806807103e487b245ac977a9", "u_br_name": "lease_activate_set_approval_pay_prop", "u_table_name": "u_lsa_lease_payment", "u_field_name": "u_lease_agreement", "u_old_value": "", "u_new_value": "d7b74aad806807103e487b245ac977a1", "u_error": "", "sys_created_on": "2026-04-29 11:27:38"}, {"sys_id": "23b74aad806807103e487b245ac977aa", "u_br_name": "init_scheduled_ach_payment_defaults", "u_table_name": "u_lsa_lease_payment", "u_field_name": "u_amount_paid", "u_old_value": "", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:27:38"}, {"sys_id": "23b78aad806807103e487b245ac97740", "u_br_name": "init_scheduled_ach_payment_defaults", "u_table_name": "u_lsa_critical_date", "u_field_name": "u_reminder_sent", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:27:38"}, {"sys_id": "27b74aad806807103e487b245ac977a9", "u_br_name": "lease_activate_set_approval_pay_prop", "u_table_name": "u_lsa_lease_payment", "u_field_name": "u_payment_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:27:38"}, {"sys_id": "27b78aad806807103e487b245ac97740", "u_br_name": "init_scheduled_ach_payment_defaults", "u_table_name": "u_lsa_critical_date", "u_field_name": "u_responsible_party", "u_old_value": "", "u_new_value": "Accounts Payable", "u_error": "", "sys_created_on": "2026-04-29 11:27:38"}, {"sys_id": "27b78aad806807103e487b245ac97742", "u_br_name": "crit_date_break_high_init_records", "u_table_name": "u_lsa_lease_clause", "u_field_name": "u_clause_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:27:38"}, {"sys_id": "2bb78aad806807103e487b245ac9773f", "u_br_name": "init_scheduled_ach_payment_defaults", "u_table_name": "u_lsa_critical_date", "u_field_name": "u_lease_agreement", "u_old_value": "", "u_new_value": "d7b74aad806807103e487b245ac977a1", "u_error": "", "sys_created_on": "2026-04-29 11:27:38"}, {"sys_id": 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\"u_description\": \"Manages employee lifecycle, leave policies, compliance, and HR business partnering across all business units.\", \"sys_updated_by\": \"admin\", \"u_head_count\": \"12\", \"sys_created_on\": \"2026-05-01 06:48:57\", \"u_timezone\": \"America/New_York\", \"u_parent_department\": \"\", \"u_department_manager\": \"\", \"u_location\": \"New York, NY\", \"u_business_unit\": \"Corporate Services\", \"u_cost_center\": \"CC-2001\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Engineering\", \"u_code\": \"ENG\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:48:56\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_hr_business_partner\": \"hr-nyc@company.com\", \"sys_id\": \"942b978ee9e003103e4839baa5071194\", \"u_description\": \"Responsible for software development, systems architecture, and technical infrastructure. Teams operate on standard and flexible work schedules.\", \"sys_updated_by\": \"admin\", \"u_head_count\": \"24\", \"sys_created_on\": \"2026-05-01 06:48:56\", \"u_timezone\": \"America/New_York\", \"u_parent_department\": \"\", \"u_department_manager\": \"\", \"u_location\": \"New York, NY\", \"u_business_unit\": \"Technology\", \"u_cost_center\": \"CC-1001\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Operations West\", \"u_code\": \"OPS-WEST\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:51:23\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"u_hr_business_partner\": \"hr_west@company.com\", \"sys_id\": \"a78985dee92843103e4839baa50711b7\", \"u_description\": \"Operations West department\", \"sys_updated_by\": \"admin\", \"u_head_count\": \"25\", \"sys_created_on\": \"2026-05-01 14:51:23\", \"u_timezone\": \"America/Chicago\", \"u_parent_department\": \"\", \"u_department_manager\": \"\", \"u_location\": \"New York\", \"u_business_unit\": \"Operations\", \"u_cost_center\": \"CC-4500\", \"sys_created_by\": \"admin\"}], \"u_lam_coverage_rule\": [{\"u_notes\": \"Applies to all leave types for Engineering staff. Minimum 75% of headcount must be present on any given working day. HR approval required to override this threshold.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_department/282bd78ee9e003103e4839baa507112e\", \"value\": \"282bd78ee9e003103e4839baa507112e\"}, \"sys_mod_count\": \"0\", \"u_applies_on_weekends\": \"false\", \"u_effective_to\": \"\", \"sys_updated_on\": \"2026-05-01 06:48:58\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"3c2bd78ee9e003103e4839baa5071130\", \"u_min_coverage_pct\": \"75\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:48:58\", \"u_rule_name\": \"Engineering Minimum Daily Coverage\", \"u_override_allowed\": \"true\", \"u_effective_from\": \"2025-01-01\", \"u_override_requires_hr\": \"true\", \"u_enforcement_level\": \"1\", \"sys_created_by\": \"admin\", \"u_applies_to_leave_type\": \"\"}, {\"u_notes\": \"Vacation leave approvals in the HR department should maintain at least 80% coverage. Managers are warned but not blocked when this threshold would be breached. Manager may override without HR escalation.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_department/282bd78ee9e003103e4839baa507112e\", \"value\": \"282bd78ee9e003103e4839baa507112e\"}, \"sys_mod_count\": \"0\", \"u_applies_on_weekends\": \"false\", \"u_effective_to\": \"\", \"sys_updated_on\": \"2026-05-01 06:48:59\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"892bd78ee9e003103e4839baa5071133\", \"u_min_coverage_pct\": \"80\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:48:59\", \"u_rule_name\": \"HR Department Vacation Coverage Warning\", \"u_override_allowed\": \"true\", \"u_effective_from\": \"2025-01-01\", \"u_override_requires_hr\": \"false\", \"u_enforcement_level\": \"2\", \"sys_created_by\": \"admin\", \"u_applies_to_leave_type\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_type/f61b578ee9e003103e4839baa50711a8\", \"value\": \"f61b578ee9e003103e4839baa50711a8\"}}, {\"u_notes\": \"Standard coverage rule\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_department/a78985dee92843103e4839baa50711b7\", \"value\": \"a78985dee92843103e4839baa50711b7\"}, \"sys_mod_count\": \"0\", \"u_applies_on_weekends\": \"false\", \"u_effective_to\": \"2025-12-31\", \"sys_updated_on\": \"2026-05-01 14:51:26\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"c099c5dee92843103e4839baa5071172\", \"u_min_coverage_pct\": \"75\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:51:26\", \"u_rule_name\": \"Ops Min Coverage\", \"u_override_allowed\": \"true\", \"u_effective_from\": \"2025-01-01\", \"u_override_requires_hr\": \"true\", \"u_enforcement_level\": \"1\", \"sys_created_by\": \"admin\", \"u_applies_to_leave_type\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_type/b78985dee92843103e4839baa50711bc\", \"value\": \"b78985dee92843103e4839baa50711bc\"}}, {\"u_notes\": \"Parental leave requests in Product Management are subject to a hard coverage block if approval would reduce available staff below 70%. Given active product delivery cycles, no override is permitted. HR must be consulted for exceptions.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_department/282bd78ee9e003103e4839baa507112e\", \"value\": \"282bd78ee9e003103e4839baa507112e\"}, \"sys_mod_count\": \"0\", \"u_applies_on_weekends\": \"false\", \"u_effective_to\": \"\", \"sys_updated_on\": \"2026-05-01 06:48:59\", \"sys_tags\": \"\", \"u_is_active\": \"true\", \"sys_id\": \"cd2bd78ee9e003103e4839baa5071135\", \"u_min_coverage_pct\": \"70\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:48:59\", \"u_rule_name\": \"Product Management Parental Leave Coverage\", \"u_override_allowed\": \"false\", \"u_effective_from\": \"2025-01-01\", \"u_override_requires_hr\": \"true\", \"u_enforcement_level\": \"1\", \"sys_created_by\": \"admin\", \"u_applies_to_leave_type\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_type/f61b578ee9e003103e4839baa50711a8\", \"value\": \"f61b578ee9e003103e4839baa50711a8\"}}], \"u_lam_approval_step\": [{\"u_assigned_to\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_employee/771b978ee9e003103e4839baa507114c\", \"value\": \"771b978ee9e003103e4839baa507114c\"}, \"u_due_date\": \"2025-01-27 17:00:00\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"u_step_order\": \"1\", \"sys_updated_on\": \"2026-05-01 06:49:00\", \"u_is_escalated\": \"false\", \"sys_tags\": \"\", \"u_escalation_reason\": \"\", \"u_leave_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_request/1f1b978ee9e003103e4839baa5071142\", \"value\": \"1f1b978ee9e003103e4839baa5071142\"}, \"sys_id\": \"552bd78ee9e003103e4839baa5071138\", \"u_decision_date\": \"2025-01-22 10:45:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Reviewed and approved. Department coverage confirmed at 87% for the requested week. No conflicts with other scheduled leave.\", \"u_notified_on\": \"2025-01-20 09:15:00\", \"sys_created_on\": \"2026-05-01 06:49:00\", \"u_approver_role\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_assigned_to\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_employee/771b978ee9e003103e4839baa507114c\", \"value\": \"771b978ee9e003103e4839baa507114c\"}, \"u_due_date\": \"2025-03-05 17:00:00\", \"sys_mod_count\": \"0\", \"u_decision\": \"1\", \"u_step_order\": \"1\", \"sys_updated_on\": \"2026-05-01 06:49:01\", \"u_is_escalated\": \"false\", \"sys_tags\": \"\", \"u_escalation_reason\": \"\", \"u_leave_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_request/1f1b978ee9e003103e4839baa5071142\", \"value\": \"1f1b978ee9e003103e4839baa5071142\"}, \"sys_id\": \"652b1b8ee9e003103e4839baa5071102\", \"u_decision_date\": \"\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Request is under review. Awaiting submission of medical certificate and doctor's note as required by sick leave policy for absences exceeding 3 consecutive working days.\", \"u_notified_on\": \"2025-02-28 14:30:00\", \"sys_created_on\": \"2026-05-01 06:49:01\", \"u_approver_role\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_assigned_to\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_employee/771b978ee9e003103e4839baa507114c\", \"value\": \"771b978ee9e003103e4839baa507114c\"}, \"u_due_date\": \"2025-03-17 17:00:00\", \"sys_mod_count\": \"0\", \"u_decision\": \"1\", \"u_step_order\": \"2\", \"sys_updated_on\": \"2026-05-01 06:49:01\", \"u_is_escalated\": \"true\", \"sys_tags\": \"\", \"u_escalation_reason\": \"Leave request duration of 12 consecutive working days exceeds the company policy escalation threshold of 10 days. Automatic escalation to HR Representative required regardless of manager decision.\", \"u_leave_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_request/1f1b978ee9e003103e4839baa5071142\", \"value\": \"1f1b978ee9e003103e4839baa5071142\"}, \"sys_id\": \"a92b1b8ee9e003103e4839baa5071104\", \"u_decision_date\": \"\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Escalated to HR for review per policy: request spans 12 consecutive working days, exceeding the 10-day escalation threshold. HR to verify parental leave entitlement, confirm documentation, and assess Product Management coverage impact before approving.\", \"u_notified_on\": \"2025-03-10 11:05:00\", \"sys_created_on\": \"2026-05-01 06:49:01\", \"u_approver_role\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_assigned_to\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_employee/6f8985dee92843103e4839baa50711b9\", \"value\": \"6f8985dee92843103e4839baa50711b9\"}, \"u_due_date\": \"\", \"sys_mod_count\": \"0\", \"u_decision\": \"1\", \"u_step_order\": \"1\", \"sys_updated_on\": \"2026-05-01 14:51:27\", \"u_is_escalated\": \"false\", \"sys_tags\": \"\", \"u_escalation_reason\": \"\", \"u_leave_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_request/5c99c5dee92843103e4839baa5071174\", \"value\": \"5c99c5dee92843103e4839baa5071174\"}, \"sys_id\": \"e099c5dee92843103e4839baa50711d1\", \"u_decision_date\": \"\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Awaiting manager review\", \"u_notified_on\": \"\", \"sys_created_on\": \"2026-05-01 14:51:27\", \"u_approver_role\": \"1\", \"sys_created_by\": \"admin\"}], \"u_lam_balance_adjustment\": [{\"u_leave_balance\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_balance/002b978ee9e003103e4839baa5071192\", \"value\": \"002b978ee9e003103e4839baa5071192\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:49:02\", \"u_adjustment_type\": \"1\", \"sys_tags\": \"\", \"u_approved_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_employee/771b978ee9e003103e4839baa507114c\", \"value\": \"771b978ee9e003103e4839baa507114c\"}, \"u_linked_leave_request\": \"\", \"u_balance_before\": \"13\", \"sys_id\": \"312b1b8ee9e003103e4839baa5071107\", \"u_reason\": \"Tenure recognition bonus: 2 additional vacation days granted to employee upon completion of 7 years of continuous service, per HR discretionary entitlement policy.\", \"sys_updated_by\": \"admin\", \"u_is_system_generated\": \"false\", \"sys_created_on\": \"2026-05-01 06:49:02\", \"u_adjustment_date\": \"2025-01-10\", \"u_adjusted_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_employee/771b978ee9e003103e4839baa507114c\", \"value\": \"771b978ee9e003103e4839baa507114c\"}, \"sys_created_by\": \"admin\", \"u_adjustment_days\": \"2\", \"u_balance_after\": \"15\"}, {\"u_leave_balance\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_balance/002b978ee9e003103e4839baa5071192\", \"value\": \"002b978ee9e003103e4839baa5071192\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:49:03\", \"u_adjustment_type\": \"4\", \"sys_tags\": \"\", \"u_approved_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_employee/771b978ee9e003103e4839baa507114c\", \"value\": \"771b978ee9e003103e4839baa507114c\"}, \"u_linked_leave_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_request/1f1b978ee9e003103e4839baa5071142\", \"value\": \"1f1b978ee9e003103e4839baa5071142\"}, \"u_balance_before\": \"10\", \"sys_id\": \"4e2b1b8ee9e003103e4839baa5071109\", \"u_reason\": \"Correction of data entry error: parental leave annual grant was incorrectly set to 22 days at balance initialisation. Policy entitlement for full-time employees is 20 days. Adjusting balance by -2 days to align with approved policy entitlement.\", \"sys_updated_by\": \"admin\", \"u_is_system_generated\": \"false\", \"sys_created_on\": \"2026-05-01 06:49:03\", \"u_adjustment_date\": \"2025-03-11\", \"u_adjusted_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_employee/771b978ee9e003103e4839baa507114c\", \"value\": \"771b978ee9e003103e4839baa507114c\"}, \"sys_created_by\": \"admin\", \"u_adjustment_days\": \"-2\", \"u_balance_after\": \"8\"}, {\"u_leave_balance\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_balance/002b978ee9e003103e4839baa5071192\", \"value\": \"002b978ee9e003103e4839baa5071192\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:49:03\", \"u_adjustment_type\": \"5\", \"sys_tags\": \"\", \"u_approved_by\": \"\", \"u_linked_leave_request\": \"\", \"u_balance_before\": \"9\", \"sys_id\": \"822b1b8ee9e003103e4839baa507110c\", \"u_reason\": \"Monthly sick leave accrual for February 2025. Automatically applied per monthly accrual schedule for full-time employees.\", \"sys_updated_by\": \"admin\", \"u_is_system_generated\": \"true\", \"sys_created_on\": \"2026-05-01 06:49:03\", \"u_adjustment_date\": \"2025-02-01\", \"u_adjusted_by\": \"\", \"sys_created_by\": \"admin\", \"u_adjustment_days\": \"1\", \"u_balance_after\": \"10\"}], \"u_lam_policy\": [{\"u_name\": \"Operations Leave Policy 2025\", \"u_max_advance_booking_days\": \"90\", \"u_version\": \"1.0\", \"sys_mod_count\": \"0\", \"u_effective_to\": \"2025-12-31\", \"sys_updated_on\": \"2026-05-01 14:51:25\", \"sys_tags\": \"\", \"sys_id\": \"8899c5dee92843103e4839baa507116f\", \"u_description\": \"Standard operations leave policy\", \"u_owner_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_department/a78985dee92843103e4839baa50711b7\", \"value\": \"a78985dee92843103e4839baa50711b7\"}, \"sys_updated_by\": \"admin\", \"u_escalation_threshold_days\": \"5\", \"sys_created_on\": \"2026-05-01 14:51:25\", \"u_applies_to_region\": \"North America\", \"u_cancellation_notice_hours\": \"24\", \"u_effective_from\": \"2025-01-01\", \"u_status\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"North America Standard Leave Policy\", \"u_max_advance_booking_days\": \"365\", \"u_version\": \"3.2\", \"sys_mod_count\": \"0\", \"u_effective_to\": \"\", \"sys_updated_on\": \"2026-05-01 06:49:04\", \"sys_tags\": \"\", \"sys_id\": \"9a2b1b8ee9e003103e4839baa50711a3\", \"u_description\": \"Governs all standard leave entitlements for full-time employees based in North America, including annual vacation, sick leave, and parental leave. Defines accrual rules, carry-over limits, escalation thresholds, and cancellation notice requirements. All leave requests spanning more than 10 consecutive working days must be escalated to HR regardless of manager approval. Cancellations must be submitted at least 24 hours before the leave start date.\", \"u_owner_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_department/282bd78ee9e003103e4839baa507112e\", \"value\": \"282bd78ee9e003103e4839baa507112e\"}, \"sys_updated_by\": \"admin\", \"u_escalation_threshold_days\": \"10\", \"sys_created_on\": \"2026-05-01 06:49:04\", \"u_applies_to_region\": \"North America\", \"u_cancellation_notice_hours\": \"24\", \"u_effective_from\": \"2025-01-01\", \"u_status\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Contractor and Temporary Staff Leave Policy\", \"u_max_advance_booking_days\": \"180\", \"u_version\": \"2.0\", \"sys_mod_count\": \"0\", \"u_effective_to\": \"\", \"sys_updated_on\": \"2026-05-01 06:49:05\", \"sys_tags\": \"\", \"sys_id\": \"e62b1b8ee9e003103e4839baa50711a6\", \"u_description\": \"Defines leave entitlements and rules for contractor and temporary staff across all regions. Contractors are eligible for limited unpaid leave only; temporary staff may accrue sick leave on a per-pay-period basis. Escalation to HR is required for any request exceeding 5 consecutive working days. A minimum 48-hour cancellation notice is required due to the operational impact of short-term staffing gaps. Advance bookings are limited to 180 days.\", \"u_owner_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_department/282bd78ee9e003103e4839baa507112e\", \"value\": \"282bd78ee9e003103e4839baa507112e\"}, \"sys_updated_by\": \"admin\", \"u_escalation_threshold_days\": \"5\", \"sys_created_on\": \"2026-05-01 06:49:05\", \"u_applies_to_region\": \"Global\", \"u_cancellation_notice_hours\": \"48\", \"u_effective_from\": \"2024-07-01\", \"u_status\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"North America Standard Leave Policy (Legacy)\", \"u_max_advance_booking_days\": \"365\", \"u_version\": \"3.1\", \"sys_mod_count\": \"0\", \"u_effective_to\": \"2024-12-31\", \"sys_updated_on\": \"2026-05-01 06:49:06\", \"sys_tags\": \"\", \"sys_id\": \"fa2b1b8ee9e003103e4839baa50711a8\", \"u_description\": \"Previous version of the North America Standard Leave Policy, effective from January 2023 through December 2024. Superseded by version 3.2 effective 1 January 2025. Key changes in the new version include updated parental leave entitlements (increased from 15 to 20 days), revised carry-over cap for annual vacation (increased from 3 to 5 days), and clarified documentation requirements for sick leave. Retained for audit trail and historical leave request reference only.\", \"u_owner_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_department/282bd78ee9e003103e4839baa507112e\", \"value\": \"282bd78ee9e003103e4839baa507112e\"}, \"sys_updated_by\": \"admin\", \"u_escalation_threshold_days\": \"10\", \"sys_created_on\": \"2026-05-01 06:49:06\", \"u_applies_to_region\": \"North America\", \"u_cancellation_notice_hours\": \"24\", \"u_effective_from\": \"2023-01-01\", \"u_status\": \"3\", \"sys_created_by\": \"admin\"}], \"u_lam_coverage_snapshot\": [{\"u_computed_on\": \"2025-01-22 10:40:00\", \"u_coverage_pct\": \"87.5\", \"u_snapshot_status\": \"1\", \"u_available_staff\": \"21\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_department/282bd78ee9e003103e4839baa507112e\", \"value\": \"282bd78ee9e003103e4839baa507112e\"}, \"sys_mod_count\": \"0\", \"u_snapshot_date\": \"2025-02-10\", \"u_triggered_by_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_request/1f1b978ee9e003103e4839baa5071142\", \"value\": \"1f1b978ee9e003103e4839baa5071142\"}, \"sys_updated_on\": \"2026-05-01 06:49:06\", \"u_coverage_rule\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_coverage_rule/cd2bd78ee9e003103e4839baa5071135\", \"value\": \"cd2bd78ee9e003103e4839baa5071135\"}, \"sys_tags\": \"\", \"u_below_minimum\": \"false\", \"sys_id\": \"322b1b8ee9e003103e4839baa50711ab\", \"sys_updated_by\": \"admin\", \"u_pending_requests_count\": \"0\", \"sys_created_on\": \"2026-05-01 06:49:06\", \"u_total_staff\": \"24\", \"u_staff_on_leave\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_computed_on\": \"2025-06-01 10:00:00\", \"u_coverage_pct\": \"88\", \"u_snapshot_status\": \"1\", \"u_available_staff\": \"22\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_department/a78985dee92843103e4839baa50711b7\", \"value\": \"a78985dee92843103e4839baa50711b7\"}, \"sys_mod_count\": \"0\", \"u_snapshot_date\": \"2025-06-10\", \"u_triggered_by_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_request/5c99c5dee92843103e4839baa5071174\", \"value\": \"5c99c5dee92843103e4839baa5071174\"}, \"sys_updated_on\": \"2026-05-01 14:51:27\", \"u_coverage_rule\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_coverage_rule/c099c5dee92843103e4839baa5071172\", \"value\": \"c099c5dee92843103e4839baa5071172\"}, \"sys_tags\": \"\", \"u_below_minimum\": \"false\", \"sys_id\": \"5899c5dee92843103e4839baa50711ce\", \"sys_updated_by\": \"admin\", \"u_pending_requests_count\": \"2\", \"sys_created_on\": \"2026-05-01 14:51:27\", \"u_total_staff\": \"25\", \"u_staff_on_leave\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_computed_on\": \"2025-03-10 11:05:00\", \"u_coverage_pct\": \"66.67\", \"u_snapshot_status\": \"3\", \"u_available_staff\": \"10\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_department/282bd78ee9e003103e4839baa507112e\", \"value\": \"282bd78ee9e003103e4839baa507112e\"}, \"sys_mod_count\": \"0\", \"u_snapshot_date\": \"2025-04-07\", \"u_triggered_by_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_request/1f1b978ee9e003103e4839baa5071142\", \"value\": \"1f1b978ee9e003103e4839baa5071142\"}, \"sys_updated_on\": \"2026-05-01 06:49:07\", \"u_coverage_rule\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_coverage_rule/cd2bd78ee9e003103e4839baa5071135\", \"value\": \"cd2bd78ee9e003103e4839baa5071135\"}, \"sys_tags\": \"\", \"u_below_minimum\": \"true\", \"sys_id\": \"832b5b8ee9e003103e4839baa5071120\", \"sys_updated_by\": \"admin\", \"u_pending_requests_count\": \"2\", \"sys_created_on\": \"2026-05-01 06:49:07\", \"u_total_staff\": \"15\", \"u_staff_on_leave\": \"5\", \"sys_created_by\": \"admin\"}, {\"u_computed_on\": \"2025-02-28 14:35:00\", \"u_coverage_pct\": \"83.33\", \"u_snapshot_status\": \"2\", \"u_available_staff\": \"10\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_department/282bd78ee9e003103e4839baa507112e\", \"value\": \"282bd78ee9e003103e4839baa507112e\"}, \"sys_mod_count\": \"0\", \"u_snapshot_date\": \"2025-03-03\", \"u_triggered_by_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_leave_request/1f1b978ee9e003103e4839baa5071142\", \"value\": \"1f1b978ee9e003103e4839baa5071142\"}, \"sys_updated_on\": \"2026-05-01 06:49:07\", \"u_coverage_rule\": {\"link\": \"https://instance.service-now.com/api/now/table/u_lam_coverage_rule/cd2bd78ee9e003103e4839baa5071135\", \"value\": \"cd2bd78ee9e003103e4839baa5071135\"}, \"sys_tags\": \"\", \"u_below_minimum\": \"false\", \"sys_id\": \"8f2b1b8ee9e003103e4839baa50711ad\", \"sys_updated_by\": \"admin\", \"u_pending_requests_count\": \"1\", \"sys_created_on\": \"2026-05-01 06:49:07\", \"u_total_staff\": \"12\", \"u_staff_on_leave\": \"2\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_lam_leave_request\": {\"u_number\": {\"type\": \"str\"}, \"u_employee\": {\"FK\": \"u_lam_employee\"}, \"u_leave_type\": {\"FK\": \"u_lam_leave_type\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Under Review\", \"Approved\", \"Rejected\"]}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_requested_days\": {\"type\": \"decimal\"}, \"u_reason\": {\"type\": \"str\"}, \"u_submitted_on\": {\"type\": \"str\"}, \"u_requires_hr_escalation\": {\"type\": \"bool\"}, \"u_coverage_verified\": {\"type\": \"bool\"}, \"u_cancellation_requested_on\": {\"type\": \"str\"}, \"u_approver_comments\": {\"type\": \"str\"}, \"u_policy\": {\"FK\": \"u_lam_policy\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"High\", \"Normal\", \"Low\"]}}, \"u_lam_employee\": {\"u_name\": {\"type\": \"str\"}, \"u_employee_id\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_lam_department\"}, \"u_email\": {\"type\": \"str\"}, \"u_job_title\": {\"type\": \"str\"}, \"u_employment_type\": {\"type\": \"str\", \"enum\": [\"Full-Time\", \"Part-Time\", \"Contractor\", \"Temporary\"]}, \"u_hire_date\": {\"type\": \"str\"}, \"u_manager\": {\"FK\": \"u_lam_employee\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_work_schedule\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Flexible\", \"Shift\"]}, \"u_location\": {\"type\": \"str\"}, \"u_termination_date\": {\"type\": \"str\"}, \"u_hr_contact\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}}, \"u_lam_leave_type\": {\"u_name\": {\"type\": \"str\"}, \"u_code\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_is_paid\": {\"type\": \"bool\"}, \"u_requires_documentation\": {\"type\": \"bool\"}, \"u_max_consecutive_days\": {\"type\": \"int\"}, \"u_accrual_method\": {\"type\": \"str\", \"enum\": [\"Annual Grant\", \"Monthly Accrual\", \"Per-Pay-Period\"]}, \"u_carry_over_allowed\": {\"type\": \"bool\"}, \"u_carry_over_max_days\": {\"type\": \"decimal\"}, \"u_min_tenure_months\": {\"type\": \"int\"}, \"u_applies_to_employment_type\": {\"type\": \"str\", \"enum\": [\"All\", \"Full-Time Only\", \"Part-Time Only\", \"Contractor Only\"]}, \"u_is_active\": {\"type\": \"bool\"}}, \"u_lam_leave_balance\": {\"u_employee\": {\"FK\": \"u_lam_employee\"}, \"u_leave_type\": {\"FK\": \"u_lam_leave_type\"}, \"u_balance_year\": {\"type\": \"int\"}, \"u_opening_balance\": {\"type\": \"decimal\"}, \"u_accrued_days\": {\"type\": \"decimal\"}, \"u_used_days\": {\"type\": \"decimal\"}, \"u_pending_days\": {\"type\": \"decimal\"}, \"u_available_balance\": {\"type\": \"decimal\"}, \"u_carried_over_days\": {\"type\": \"decimal\"}, \"u_last_updated\": {\"type\": \"str\"}, \"u_forfeited_days\": {\"type\": \"decimal\"}, \"u_is_locked\": {\"type\": \"bool\"}}, \"u_lam_department\": {\"u_name\": {\"type\": \"str\"}, \"u_code\": {\"type\": \"str\"}, \"u_head_count\": {\"type\": \"int\"}, \"u_department_manager\": {\"FK\": \"u_lam_employee\"}, \"u_cost_center\": {\"type\": \"str\"}, \"u_location\": {\"type\": \"str\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_business_unit\": {\"type\": \"str\"}, \"u_parent_department\": {\"FK\": \"u_lam_department\"}, \"u_hr_business_partner\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_timezone\": {\"type\": \"str\"}}, \"u_lam_coverage_rule\": {\"u_department\": {\"FK\": \"u_lam_department\"}, \"u_rule_name\": {\"type\": \"str\"}, \"u_min_coverage_pct\": {\"type\": \"decimal\"}, \"u_applies_to_leave_type\": {\"FK\": \"u_lam_leave_type\"}, \"u_effective_from\": {\"type\": \"str\"}, \"u_effective_to\": {\"type\": \"str\"}, \"u_applies_on_weekends\": {\"type\": \"bool\"}, \"u_enforcement_level\": {\"type\": \"str\", \"enum\": [\"Hard Block\", \"Warning Only\", \"Notify Manager\"]}, \"u_override_allowed\": {\"type\": \"bool\"}, \"u_override_requires_hr\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}, \"u_is_active\": {\"type\": \"bool\"}}, \"u_lam_approval_step\": {\"u_leave_request\": {\"FK\": \"u_lam_leave_request\"}, \"u_step_order\": {\"type\": \"int\"}, \"u_approver_role\": {\"type\": \"str\", \"enum\": [\"Direct Manager\", \"HR Representative\", \"Department Head\"]}, \"u_assigned_to\": {\"FK\": \"u_lam_employee\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Delegated\"]}, \"u_decision_date\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_is_escalated\": {\"type\": \"bool\"}, \"u_escalation_reason\": {\"type\": \"str\"}, \"u_notified_on\": {\"type\": \"str\"}}, \"u_lam_balance_adjustment\": {\"u_leave_balance\": {\"FK\": \"u_lam_leave_balance\"}, \"u_adjustment_type\": {\"type\": \"str\", \"enum\": [\"Manual Credit\", \"Manual Debit\", \"Carry Over\", \"Correction\", \"Accrual\"]}, \"u_adjustment_days\": {\"type\": \"decimal\"}, \"u_adjustment_date\": {\"type\": \"str\"}, \"u_reason\": {\"type\": \"str\"}, \"u_adjusted_by\": {\"FK\": \"u_lam_employee\"}, \"u_balance_before\": {\"type\": \"decimal\"}, \"u_balance_after\": {\"type\": \"decimal\"}, \"u_approved_by\": {\"FK\": \"u_lam_employee\"}, \"u_linked_leave_request\": {\"FK\": \"u_lam_leave_request\"}, \"u_is_system_generated\": {\"type\": \"bool\"}}, \"u_lam_policy\": {\"u_name\": {\"type\": \"str\"}, \"u_version\": {\"type\": \"str\"}, \"u_effective_from\": {\"type\": \"str\"}, \"u_effective_to\": {\"type\": \"str\"}, \"u_escalation_threshold_days\": {\"type\": \"int\"}, \"u_cancellation_notice_hours\": {\"type\": \"int\"}, \"u_applies_to_region\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Draft\", \"Superseded\", \"Retired\"]}, \"u_description\": {\"type\": \"str\"}, \"u_owner_department\": {\"FK\": \"u_lam_department\"}, \"u_max_advance_booking_days\": {\"type\": \"int\"}}, \"u_lam_coverage_snapshot\": {\"u_department\": {\"FK\": \"u_lam_department\"}, \"u_snapshot_date\": {\"type\": \"str\"}, \"u_total_staff\": {\"type\": \"int\"}, \"u_staff_on_leave\": {\"type\": \"int\"}, \"u_available_staff\": {\"type\": \"int\"}, \"u_coverage_pct\": {\"type\": \"decimal\"}, \"u_below_minimum\": {\"type\": \"bool\"}, \"u_triggered_by_request\": {\"FK\": \"u_lam_leave_request\"}, \"u_coverage_rule\": {\"FK\": \"u_lam_coverage_rule\"}, \"u_snapshot_status\": {\"type\": \"str\", \"enum\": [\"Compliant\", \"At Risk\", \"Non-Compliant\"]}, \"u_computed_on\": {\"type\": \"str\"}, \"u_pending_requests_count\": {\"type\": \"int\"}}}", "business_rules": [{"name": "approve_leave_deduct_and_log_balance", "fires_on_table": "u_lam_leave_request", "filter_condition": "u_stateCHANGESTO4", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Update the employee's leave balance: increase used_days, decrease pending_days & available_balance\n var reqDays = parseFloat(current.getValue('u_requested_days')) || 0;\n var grBal = new GlideRecord('u_lam_leave_balance');\n grBal.addQuery('u_employee', current.getValue('u_employee'));\n grBal.addQuery('u_leave_type', current.getValue('u_leave_type'));\n grBal.query();\n while (grBal.next()) {\n var oldUsed = grBal.getValue('u_used_days');\n var newUsed = (parseFloat(oldUsed) || 0) + reqDays;\n grBal.setValue('u_used_days', String(newUsed));\n _ewmLog('u_lam_leave_balance', 'u_used_days', oldUsed, String(newUsed), '');\n\n var oldPending = grBal.getValue('u_pending_days');\n var newPending = (parseFloat(oldPending) || 0) - reqDays;\n if (newPending < 0) newPending = 0;\n grBal.setValue('u_pending_days', String(newPending));\n _ewmLog('u_lam_leave_balance', 'u_pending_days', oldPending, String(newPending), '');\n\n var oldAvail = grBal.getValue('u_available_balance');\n var newAvail = (parseFloat(oldAvail) || 0) - reqDays;\n if (newAvail < 0) newAvail = 0;\n grBal.setValue('u_available_balance', String(newAvail));\n _ewmLog('u_lam_leave_balance', 'u_available_balance', oldAvail, String(newAvail), '');\n\n var oldLastUpd = grBal.getValue('u_last_updated');\n var nowStr = new GlideDateTime().getDisplayValue();\n grBal.setValue('u_last_updated', nowStr);\n _ewmLog('u_lam_leave_balance', 'u_last_updated', oldLastUpd, nowStr, '');\n\n try {\n var r = grBal.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + grBal.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Insert a balance adjustment record for audit trail\n var grAdj = new GlideRecord('u_lam_balance_adjustment');\n grAdj.initialize();\n\n // Find the balance record sys_id to link\n var grBalRef = new GlideRecord('u_lam_leave_balance');\n grBalRef.addQuery('u_employee', current.getValue('u_employee'));\n grBalRef.addQuery('u_leave_type', current.getValue('u_leave_type'));\n grBalRef.setLimit(1);\n grBalRef.query();\n var balSysId = '';\n if (grBalRef.next()) {\n balSysId = grBalRef.getUniqueValue();\n }\n\n grAdj.setValue('u_leave_balance', balSysId);\n _ewmLog('u_lam_balance_adjustment', 'u_leave_balance', '', balSysId, '');\n\n grAdj.setValue('u_adjustment_type', '2');\n _ewmLog('u_lam_balance_adjustment', 'u_adjustment_type', '', '2', '');\n\n grAdj.setValue('u_adjustment_days', String(reqDays));\n _ewmLog('u_lam_balance_adjustment', 'u_adjustment_days', '', String(reqDays), '');\n\n var todayStr = new GlideDateTime().getDate().getDisplayValue();\n grAdj.setValue('u_adjustment_date', todayStr);\n _ewmLog('u_lam_balance_adjustment', 'u_adjustment_date', '', todayStr, '');\n\n grAdj.setValue('u_reason', 'Automatic deduction upon leave approval');\n _ewmLog('u_lam_balance_adjustment', 'u_reason', '', 'Automatic deduction upon leave approval', '');\n\n grAdj.setValue('u_linked_leave_request', current.getUniqueValue());\n _ewmLog('u_lam_balance_adjustment', 'u_linked_leave_request', '', current.getUniqueValue(), '');\n\n grAdj.setValue('u_is_system_generated', 'true');\n _ewmLog('u_lam_balance_adjustment', 'u_is_system_generated', '', 'true', '');\n\n try {\n var rIns = grAdj.insert();\n if (!rIns) { _ewmLog('','','','', 'GR insert failed: ' + grAdj.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}, {"name": "lock_balance_update_related", "fires_on_table": "u_lam_leave_balance", "filter_condition": "u_is_locked=false", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Set fields on current leave balance (before-BR self-loop: use setValue, no update)\n var oldLocked = current.getValue('u_is_locked');\n current.setValue('u_is_locked', 'true');\n _ewmLog('u_lam_leave_balance', 'u_is_locked', oldLocked, current.getValue('u_is_locked'), '');\n\n var oldLastUpdated = current.getValue('u_last_updated');\n var nowStr = new GlideDateTime().getDisplayValue();\n current.setValue('u_last_updated', nowStr);\n _ewmLog('u_lam_leave_balance', 'u_last_updated', oldLastUpdated, current.getValue('u_last_updated'), '');\n\n var oldForfeited = current.getValue('u_forfeited_days');\n current.setValue('u_forfeited_days', '0');\n _ewmLog('u_lam_leave_balance', 'u_forfeited_days', oldForfeited, current.getValue('u_forfeited_days'), '');\n\n // 2. Update related coverage rules for this leave type - set notes\n var leaveTypeRef = current.getValue('u_leave_type');\n if (leaveTypeRef) {\n var grCov = new GlideRecord('u_lam_coverage_rule');\n grCov.addQuery('u_applies_to_leave_type', leaveTypeRef);\n grCov.query();\n while (grCov.next()) {\n var oldNotes = grCov.getValue('u_notes');\n grCov.setValue('u_notes', 'Balance locked on ' + nowStr);\n _ewmLog('u_lam_coverage_rule', 'u_notes', oldNotes, grCov.getValue('u_notes'), '');\n try {\n var r1 = grCov.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed on u_lam_coverage_rule: ' + grCov.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 3. Update the leave type record - set description note\n var grLT = new GlideRecord('u_lam_leave_type');\n if (grLT.get(leaveTypeRef)) {\n var oldDesc = grLT.getValue('u_description');\n grLT.setValue('u_description', 'Balance updated and locked on ' + nowStr);\n _ewmLog('u_lam_leave_type', 'u_description', oldDesc, grLT.getValue('u_description'), '');\n try {\n var r2 = grLT.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed on u_lam_leave_type: ' + grLT.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}, {"name": "coverage_rule_update_snapshot_approval", "fires_on_table": "u_lam_coverage_rule", "filter_condition": "u_notesCHANGES^u_is_active=true", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update coverage snapshots linked to this coverage rule\n var grSnap = new GlideRecord('u_lam_coverage_snapshot');\n grSnap.addQuery('u_coverage_rule', current.getUniqueValue());\n grSnap.query();\n while (grSnap.next()) {\n var oldStatus = grSnap.getValue('u_snapshot_status');\n grSnap.setValue('u_snapshot_status', '2');\n _ewmLog('u_lam_coverage_snapshot', 'u_snapshot_status', oldStatus, grSnap.getValue('u_snapshot_status'), '');\n\n var oldComputed = grSnap.getValue('u_computed_on');\n var nowStr = new GlideDateTime().getDisplayValue();\n grSnap.setValue('u_computed_on', nowStr);\n _ewmLog('u_lam_coverage_snapshot', 'u_computed_on', oldComputed, grSnap.getValue('u_computed_on'), '');\n\n try {\n var r1 = grSnap.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grSnap.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update approval steps linked to leave requests triggered by snapshots of this rule\n var grSnap2 = new GlideRecord('u_lam_coverage_snapshot');\n grSnap2.addQuery('u_coverage_rule', current.getUniqueValue());\n grSnap2.addNotNullQuery('u_triggered_by_request');\n grSnap2.query();\n while (grSnap2.next()) {\n var reqId = grSnap2.getValue('u_triggered_by_request');\n var grStep = new GlideRecord('u_lam_approval_step');\n grStep.addQuery('u_leave_request', reqId);\n grStep.addQuery('u_decision', '1');\n grStep.query();\n while (grStep.next()) {\n var oldComments = grStep.getValue('u_comments');\n grStep.setValue('u_comments', 'Coverage rule notes updated - review required');\n _ewmLog('u_lam_approval_step', 'u_comments', oldComments, grStep.getValue('u_comments'), '');\n\n try {\n var r2 = grStep.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grStep.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}, {"name": "post_approval_review_update_policy_adj", "fires_on_table": "u_lam_approval_step", "filter_condition": "u_decision=1^u_commentsCHANGES", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Update the leave policy linked to the leave request to reflect review outcome\n var lrRef = current.getValue('u_leave_request');\n if (lrRef) {\n var lrGr = new GlideRecord('u_lam_leave_request');\n if (lrGr.get(lrRef)) {\n var policyRef = lrGr.getValue('u_policy');\n if (policyRef) {\n var polGr = new GlideRecord('u_lam_policy');\n polGr.addQuery('sys_id', policyRef);\n polGr.query();\n if (polGr.next()) {\n var oldThreshold = polGr.getValue('u_escalation_threshold_days');\n polGr.setValue('u_escalation_threshold_days', 10);\n _ewmLog('u_lam_policy', 'u_escalation_threshold_days', oldThreshold, polGr.getValue('u_escalation_threshold_days'), '');\n\n var oldDesc = polGr.getValue('u_description');\n polGr.setValue('u_description', 'Updated after approval step review');\n _ewmLog('u_lam_policy', 'u_description', oldDesc, polGr.getValue('u_description'), '');\n\n var oldStatus = polGr.getValue('u_status');\n polGr.setValue('u_status', '1');\n _ewmLog('u_lam_policy', 'u_status', oldStatus, polGr.getValue('u_status'), '');\n\n try {\n var r1 = polGr.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + polGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n }\n }\n\n // 2. Update balance adjustments linked to this leave request\n if (lrRef) {\n var adjGr = new GlideRecord('u_lam_balance_adjustment');\n adjGr.addQuery('u_linked_leave_request', lrRef);\n adjGr.query();\n while (adjGr.next()) {\n var oldType = adjGr.getValue('u_adjustment_type');\n adjGr.setValue('u_adjustment_type', '4');\n _ewmLog('u_lam_balance_adjustment', 'u_adjustment_type', oldType, adjGr.getValue('u_adjustment_type'), '');\n\n var oldReason = adjGr.getValue('u_reason');\n adjGr.setValue('u_reason', 'Correction after approval step review');\n _ewmLog('u_lam_balance_adjustment', 'u_reason', oldReason, adjGr.getValue('u_reason'), '');\n\n var oldSysGen = adjGr.getValue('u_is_system_generated');\n adjGr.setValue('u_is_system_generated', 'true');\n _ewmLog('u_lam_balance_adjustment', 'u_is_system_generated', oldSysGen, adjGr.getValue('u_is_system_generated'), '');\n\n try {\n var r2 = adjGr.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + adjGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}, {"name": "policy_active_cascade_dept_adj_snap", "fires_on_table": "u_lam_policy", "filter_condition": "u_status=1", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update the owner department's description and timezone based on active policy\n var deptRef = current.getValue('u_owner_department');\n if (deptRef) {\n var grDept = new GlideRecord('u_lam_department');\n grDept.addQuery('sys_id', deptRef);\n grDept.query();\n if (grDept.next()) {\n var oldDesc = grDept.getValue('u_description');\n grDept.setValue('u_description', 'Governed by policy ' + current.getValue('u_name'));\n _ewmLog('u_lam_department', 'u_description', oldDesc, grDept.getValue('u_description'), '');\n try {\n var r1 = grDept.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grDept.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Update balance adjustments linked to leave requests under this policy\n // Set adjustment_type to Correction and reason to reflect policy activation\n var grAdj = new GlideRecord('u_lam_balance_adjustment');\n grAdj.addQuery('u_is_system_generated', 'true');\n grAdj.setLimit(50);\n grAdj.query();\n while (grAdj.next()) {\n var oldType = grAdj.getValue('u_adjustment_type');\n grAdj.setValue('u_adjustment_type', '4');\n _ewmLog('u_lam_balance_adjustment', 'u_adjustment_type', oldType, grAdj.getValue('u_adjustment_type'), '');\n\n var oldReason = grAdj.getValue('u_reason');\n grAdj.setValue('u_reason', 'Corrected per active policy ' + current.getValue('u_name'));\n _ewmLog('u_lam_balance_adjustment', 'u_reason', oldReason, grAdj.getValue('u_reason'), '');\n\n try {\n var r2 = grAdj.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grAdj.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 3. Update coverage snapshots for the owner department to reflect policy review\n if (deptRef) {\n var grSnap = new GlideRecord('u_lam_coverage_snapshot');\n grSnap.addQuery('u_department', deptRef);\n grSnap.addQuery('u_snapshot_status', '2');\n grSnap.query();\n while (grSnap.next()) {\n var oldStatus = grSnap.getValue('u_snapshot_status');\n grSnap.setValue('u_snapshot_status', '1');\n _ewmLog('u_lam_coverage_snapshot', 'u_snapshot_status', oldStatus, grSnap.getValue('u_snapshot_status'), '');\n\n var oldCount = grSnap.getValue('u_pending_requests_count');\n grSnap.setValue('u_pending_requests_count', 0);\n _ewmLog('u_lam_coverage_snapshot', 'u_pending_requests_count', oldCount, grSnap.getValue('u_pending_requests_count'), '');\n\n try {\n var r3 = grSnap.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed: ' + grSnap.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}, {"name": "dept_update_sync_and_create_req", "fires_on_table": "u_lam_department", "filter_condition": "u_is_active=true^u_business_unit=Operations", "trigger_sequence": "before", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // 1. Update current department fields (before-BR, use setValue on current)\n var oldDesc = current.getValue('u_description');\n current.setValue('u_description', 'Operations department - policy cascade updated');\n _ewmLog('u_lam_department', 'u_description', oldDesc, current.getValue('u_description'), '');\n\n var oldTz = current.getValue('u_timezone');\n current.setValue('u_timezone', 'America/New_York');\n _ewmLog('u_lam_department', 'u_timezone', oldTz, current.getValue('u_timezone'), '');\n\n var oldHrbp = current.getValue('u_hr_business_partner');\n current.setValue('u_hr_business_partner', 'hr_ops_team@company.com');\n _ewmLog('u_lam_department', 'u_hr_business_partner', oldHrbp, current.getValue('u_hr_business_partner'), '');\n\n // 2. Insert a new leave request to propagate the cascade chain\n var gr = new GlideRecord('u_lam_leave_request');\n gr.initialize();\n gr.setValue('u_state', '1');\n _ewmLog('u_lam_leave_request', 'u_state', '', '1', '');\n gr.setValue('u_reason', 'Auto-generated from department policy cascade for ' + current.getValue('u_code'));\n _ewmLog('u_lam_leave_request', 'u_reason', '', 'Auto-generated from department policy cascade for ' + current.getValue('u_code'), '');\n gr.setValue('u_priority', '2');\n _ewmLog('u_lam_leave_request', 'u_priority', '', '2', '');\n gr.setValue('u_start_date', '2025-07-01');\n _ewmLog('u_lam_leave_request', 'u_start_date', '', '2025-07-01', '');\n gr.setValue('u_end_date', '2025-07-05');\n _ewmLog('u_lam_leave_request', 'u_end_date', '', '2025-07-05', '');\n gr.setValue('u_requested_days', '5');\n _ewmLog('u_lam_leave_request', 'u_requested_days', '', '5', '');\n gr.setValue('u_requires_hr_escalation', 'false');\n _ewmLog('u_lam_leave_request', 'u_requires_hr_escalation', '', 'false', '');\n gr.setValue('u_coverage_verified', 'false');\n _ewmLog('u_lam_leave_request', 'u_coverage_verified', '', 'false', '');\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "after_ins_req_init_approval_snapshot", "fires_on_table": "u_lam_leave_request", "filter_condition": "u_state=1^u_requires_hr_escalation=false", "trigger_sequence": "after", "trigger_type": "insert", "order": 600, "script": "(function executeRule(current, previous) {\n\n // 1. Insert an approval step for the new leave request\n var grStep = new GlideRecord('u_lam_approval_step');\n grStep.initialize();\n grStep.setValue('u_leave_request', current.getUniqueValue());\n grStep.setValue('u_step_order', 1);\n grStep.setValue('u_approver_role', '2');\n grStep.setValue('u_decision', '1');\n grStep.setValue('u_is_escalated', 'false');\n grStep.setValue('u_escalation_reason', 'Auto-created from department policy cascade');\n _ewmLog('u_lam_approval_step', 'u_leave_request', '', current.getUniqueValue(), '');\n _ewmLog('u_lam_approval_step', 'u_step_order', '', '1', '');\n _ewmLog('u_lam_approval_step', 'u_approver_role', '', '2', '');\n _ewmLog('u_lam_approval_step', 'u_decision', '', '1', '');\n _ewmLog('u_lam_approval_step', 'u_is_escalated', '', 'false', '');\n _ewmLog('u_lam_approval_step', 'u_escalation_reason', '', 'Auto-created from department policy cascade', '');\n try {\n var r1 = grStep.insert();\n if (!r1) { _ewmLog('','','','', 'GR insert failed: ' + grStep.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert a coverage snapshot for the department on the leave start date\n var grSnap = new GlideRecord('u_lam_coverage_snapshot');\n grSnap.initialize();\n grSnap.setValue('u_triggered_by_request', current.getUniqueValue());\n grSnap.setValue('u_snapshot_status', '2');\n grSnap.setValue('u_pending_requests_count', 1);\n grSnap.setValue('u_computed_on', new GlideDateTime().toString());\n _ewmLog('u_lam_coverage_snapshot', 'u_triggered_by_request', '', current.getUniqueValue(), '');\n _ewmLog('u_lam_coverage_snapshot', 'u_snapshot_status', '', '2', '');\n _ewmLog('u_lam_coverage_snapshot', 'u_pending_requests_count', '', '1', '');\n _ewmLog('u_lam_coverage_snapshot', 'u_computed_on', '', new GlideDateTime().toString(), '');\n try {\n var r2 = grSnap.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grSnap.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n // 3. Update the submitting employee's HR contact to flag escalation handling\n var empRef = current.getValue('u_employee');\n if (empRef) {\n var grEmp = new GlideRecord('u_lam_employee');\n grEmp.addQuery('sys_id', empRef);\n grEmp.query();\n if (grEmp.next()) {\n var oldHr = grEmp.getValue('u_hr_contact');\n grEmp.setValue('u_hr_contact', 'escalation-team@company.com');\n _ewmLog('u_lam_employee', 'u_hr_contact', oldHr, grEmp.getValue('u_hr_contact'), '');\n try {\n var r3 = grEmp.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed: ' + grEmp.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "303e0aad80a807103e487b245ac9771c", "u_br_name": "dept_update_sync_and_create_req", "u_table_name": "u_lam_leave_request", "u_field_name": "u_end_date", "u_old_value": "", "u_new_value": "2025-07-05", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "303e0aad80a807103e487b245ac9771f", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_coverage_snapshot", "u_field_name": "u_snapshot_status", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "303e0aad80a807103e487b245ac97722", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_balance_adjustment", "u_field_name": "u_reason", "u_old_value": "Corrected per active policy Operations Leave Policy 2025", "u_new_value": "Corrected per active policy Operations Leave Policy 2025", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "303e0aad80a807103e487b245ac97728", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_balance_adjustment", "u_field_name": "u_adjustment_type", "u_old_value": "5", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "303e0aad80a807103e487b245ac97729", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_balance_adjustment", "u_field_name": "u_adjustment_type", "u_old_value": "5", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "303e0aad80a807103e487b245ac97731", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_balance_adjustment", "u_field_name": "u_adjustment_date", "u_old_value": "", "u_new_value": "2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "303ec6ad80a807103e487b245ac977fc", "u_br_name": "lock_balance_update_related", "u_table_name": "u_lam_leave_balance", "u_field_name": "u_is_locked", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "303ec6ad80a807103e487b245ac977ff", "u_br_name": "coverage_rule_update_snapshot_approval", "u_table_name": "u_lam_approval_step", "u_field_name": "u_comments", "u_old_value": "Awaiting manager review", "u_new_value": "Coverage rule notes updated - review required", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "343e0aad80a807103e487b245ac9771b", "u_br_name": "dept_update_sync_and_create_req", "u_table_name": "u_lam_department", "u_field_name": "u_timezone", "u_old_value": "America/Chicago", "u_new_value": "America/New_York", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "343e0aad80a807103e487b245ac9771c", "u_br_name": "dept_update_sync_and_create_req", "u_table_name": "u_lam_leave_request", "u_field_name": "u_requires_hr_escalation", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "343e0aad80a807103e487b245ac9771f", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_coverage_snapshot", "u_field_name": "u_computed_on", "u_old_value": "", "u_new_value": "2026-04-29 11:55:51", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "343e0aad80a807103e487b245ac97721", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_balance_adjustment", "u_field_name": "u_reason", "u_old_value": "Corrected per active policy Operations Leave Policy 2025", "u_new_value": "Corrected per active policy Operations Leave Policy 2025", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "343e0aad80a807103e487b245ac97722", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_balance_adjustment", "u_field_name": "u_reason", "u_old_value": "Corrected per active policy Operations Leave Policy 2025", "u_new_value": "Corrected per active policy Operations Leave Policy 2025", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "343e0aad80a807103e487b245ac9772d", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_coverage_snapshot", "u_field_name": "u_snapshot_status", "u_old_value": "2", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "343e0aad80a807103e487b245ac97731", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_balance_adjustment", "u_field_name": "u_linked_leave_request", "u_old_value": "", "u_new_value": "e03ec6ad80a807103e487b245ac977f4", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "343ec6ad80a807103e487b245ac977fb", "u_br_name": "approve_leave_deduct_and_log_balance", "u_table_name": "u_lam_leave_balance", "u_field_name": "u_pending_days", "u_old_value": "5", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "343ec6ad80a807103e487b245ac977fc", "u_br_name": "lock_balance_update_related", "u_table_name": "u_lam_leave_balance", "u_field_name": "u_forfeited_days", "u_old_value": "2", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "383e0aad80a807103e487b245ac9771b", "u_br_name": "dept_update_sync_and_create_req", "u_table_name": "u_lam_leave_request", "u_field_name": "u_state", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "383e0aad80a807103e487b245ac97721", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_balance_adjustment", "u_field_name": "u_reason", "u_old_value": "Corrected per active policy Operations Leave Policy 2025", "u_new_value": "Corrected per active policy Operations Leave Policy 2025", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "383e0aad80a807103e487b245ac97722", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_balance_adjustment", "u_field_name": "u_reason", "u_old_value": "Corrected per active policy Operations Leave Policy 2025", "u_new_value": "Corrected per active policy Operations Leave Policy 2025", "u_error": "", "sys_created_on": "2026-04-29 11:55:51"}, {"sys_id": "383e0aad80a807103e487b245ac97725", "u_br_name": "after_ins_req_init_approval_snapshot", "u_table_name": "u_lam_balance_adjustment", 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Case closed with no exceptions.\", \"sys_updated_on\": \"2026-05-01 06:40:48\", \"sys_tags\": \"\", \"u_security_signoff_required\": \"false\", \"u_cancelled_reason\": \"\", \"sys_id\": \"4d49d3c6e9e003103e4839baa5071115\", \"u_case_status\": \"5\", \"sys_updated_by\": \"admin\", \"u_target_completion_date\": \"2024-09-18\", \"sys_created_on\": \"2026-05-01 06:40:48\", \"u_departing_employee\": \"\", \"u_case_type\": \"1\", \"u_high_risk_flag\": \"false\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2024-09-02\"}, {\"u_escalation_policy\": \"\", \"u_number\": \"OFB0001003\", \"u_assigned_hr_contact\": \"Sandra Okafor\", \"u_security_signoff_completed\": \"false\", \"u_checklist_template\": \"\", \"u_last_working_day\": \"2024-12-03\", \"sys_mod_count\": \"0\", \"u_closure_notes\": \"\", \"sys_updated_on\": \"2026-05-01 06:40:49\", \"sys_tags\": \"\", \"u_security_signoff_required\": \"true\", \"u_cancelled_reason\": \"\", \"sys_id\": \"5d49d3c6e9e003103e4839baa507111a\", \"u_case_status\": \"4\", \"sys_updated_by\": \"admin\", \"u_target_completion_date\": \"2024-12-05\", \"sys_created_on\": \"2026-05-01 06:40:49\", \"u_departing_employee\": \"\", \"u_case_type\": \"2\", \"u_high_risk_flag\": \"true\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2024-12-03\"}, {\"u_escalation_policy\": \"\", \"u_number\": \"OFB0001002\", \"u_assigned_hr_contact\": \"Marcus Webb\", \"u_security_signoff_completed\": \"false\", \"u_checklist_template\": \"\", \"u_last_working_day\": \"2024-11-29\", \"sys_mod_count\": \"0\", \"u_closure_notes\": \"\", \"sys_updated_on\": \"2026-05-01 06:40:49\", \"sys_tags\": \"\", \"u_security_signoff_required\": \"false\", \"u_cancelled_reason\": \"\", \"sys_id\": \"9949d3c6e9e003103e4839baa5071118\", \"u_case_status\": \"2\", \"sys_updated_by\": \"admin\", \"u_target_completion_date\": \"2024-12-04\", \"sys_created_on\": \"2026-05-01 06:40:49\", \"u_departing_employee\": \"\", \"u_case_type\": \"3\", \"u_high_risk_flag\": \"false\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2024-11-18\"}], \"u_ofb_departing_employee\": [{\"u_department\": \"Information Technology\", \"u_privileged_access_flag\": \"false\", \"u_work_email\": \"priya.subramaniam@company.com\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"CTR-009374\", \"sys_updated_on\": \"2026-05-01 06:40:42\", \"u_manager_email\": \"tom.eckhardt@company.com\", \"sys_tags\": \"\", \"u_manager_name\": \"Tom Eckhardt\", \"u_separation_date\": \"2024-11-29\", \"u_employment_type\": \"3\", \"sys_id\": \"273993c6e9e003103e4839baa5071120\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:40:42\", \"u_hire_date\": \"2023-05-22\", \"u_location\": \"Austin, TX\", \"u_cost_center\": \"CC-IT-007\", \"sys_created_by\": \"admin\", \"u_job_title\": \"Network Infrastructure Contractor\", \"u_full_name\": \"Priya Subramaniam\"}, {\"u_department\": \"Engineering\", \"u_privileged_access_flag\": \"true\", \"u_work_email\": \"marcus.delgado@company.com\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-002156\", \"sys_updated_on\": \"2026-05-01 06:40:43\", \"u_manager_email\": \"lena.hoffmann@company.com\", \"sys_tags\": \"\", \"u_manager_name\": \"Lena Hoffmann\", \"u_separation_date\": \"2024-12-03\", \"u_employment_type\": \"1\", \"sys_id\": \"373993c6e9e003103e4839baa5071195\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:40:43\", \"u_hire_date\": \"2016-08-15\", \"u_location\": \"San Jose, CA\", \"u_cost_center\": \"CC-ENG-014\", \"sys_created_by\": \"admin\", \"u_job_title\": \"Principal Systems Engineer\", \"u_full_name\": \"Marcus J. Delgado\"}, {\"u_department\": \"Finance\", \"u_privileged_access_flag\": \"false\", \"u_work_email\": \"daniel.hartwell@company.com\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-004821\", \"sys_updated_on\": \"2026-05-01 06:40:42\", \"u_manager_email\": \"rebecca.sloane@company.com\", \"sys_tags\": \"\", \"u_manager_name\": \"Rebecca Sloane\", \"u_separation_date\": \"2024-09-13\", \"u_employment_type\": \"1\", \"sys_id\": \"b33993c6e9e003103e4839baa5071123\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:40:42\", \"u_hire_date\": \"2019-03-11\", \"u_location\": \"Chicago, IL\", \"u_cost_center\": \"CC-FIN-002\", \"sys_created_by\": \"admin\", \"u_job_title\": \"Senior Financial Analyst\", \"u_full_name\": \"Daniel Hartwell\"}, {\"u_department\": \"Finance\", \"u_privileged_access_flag\": \"true\", \"u_work_email\": \"jane.whitfield@company.com\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-90421\", \"sys_updated_on\": \"2026-05-01 14:48:34\", \"u_manager_email\": \"robert.chen@company.com\", \"sys_tags\": \"\", \"u_manager_name\": \"Robert Chen\", \"u_separation_date\": \"2025-02-28\", \"u_employment_type\": \"1\", \"sys_id\": \"cee8c55ee92843103e4839baa5071104\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:48:34\", \"u_hire_date\": \"2018-03-15\", \"u_location\": \"New York\", \"u_cost_center\": \"CC-4100\", \"sys_created_by\": \"admin\", \"u_job_title\": \"Senior Financial Analyst\", \"u_full_name\": \"Jane Whitfield\"}], \"u_ofb_revocation_task\": [{\"u_assigned_to\": \"James Kowalski\", \"u_number\": \"RVT0002001\", \"u_due_date\": \"2024-09-13\", \"u_escalated_flag\": \"false\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-09-13 16:45:00\", \"sys_updated_on\": \"2026-05-01 06:40:50\", \"sys_tags\": \"\", \"u_priority\": \"2\", \"sys_id\": \"6549d3c6e9e003103e4839baa50711b2\", \"sys_updated_by\": \"admin\", \"u_offboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_case/5d49d3c6e9e003103e4839baa507111a\", \"value\": \"5d49d3c6e9e003103e4839baa507111a\"}, \"sys_created_on\": \"2026-05-01 06:40:50\", \"u_task_name\": \"Disable All Active Directory and Application Accounts\", \"u_assigned_team\": \"1\", \"u_escalated_to\": \"\", \"sys_created_by\": \"admin\", \"u_completion_notes\": \"All Active Directory accounts, VPN access, and SaaS application logins for Daniel Hartwell have been disabled. Confirmed with application owners. No issues encountered.\", \"u_escalation_date\": \"\", \"u_task_status\": \"3\"}, {\"u_assigned_to\": \"Tom Eckhardt\", \"u_number\": \"RVT0002002\", \"u_due_date\": \"2024-11-29\", \"u_escalated_flag\": \"false\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 06:40:50\", \"sys_tags\": \"\", \"u_priority\": \"2\", \"sys_id\": \"7549d3c6e9e003103e4839baa50711b5\", \"sys_updated_by\": \"admin\", \"u_offboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_case/5d49d3c6e9e003103e4839baa507111a\", \"value\": \"5d49d3c6e9e003103e4839baa507111a\"}, \"sys_created_on\": \"2026-05-01 06:40:50\", \"u_task_name\": \"Revoke Network Access and VPN Credentials\", \"u_assigned_team\": \"1\", \"u_escalated_to\": \"\", \"sys_created_by\": \"admin\", \"u_completion_notes\": \"\", \"u_escalation_date\": \"\", \"u_task_status\": \"2\"}, {\"u_assigned_to\": \"Olivia Tran\", \"u_number\": \"RVT0002003\", \"u_due_date\": \"2024-12-03\", \"u_escalated_flag\": \"true\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 06:40:51\", \"sys_tags\": \"\", \"u_priority\": \"1\", \"sys_id\": \"7949d3c6e9e003103e4839baa50711b7\", \"sys_updated_by\": \"admin\", \"u_offboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_case/5d49d3c6e9e003103e4839baa507111a\", \"value\": \"5d49d3c6e9e003103e4839baa507111a\"}, \"sys_created_on\": \"2026-05-01 06:40:51\", \"u_task_name\": \"Revoke Privileged System Access and Root Credentials\", \"u_assigned_team\": \"3\", \"u_escalated_to\": \"Derek Saunders (Security Manager)\", \"sys_created_by\": \"admin\", \"u_completion_notes\": \"\", \"u_escalation_date\": \"2024-12-04 09:00:00\", \"u_task_status\": \"4\"}], \"u_ofb_system_account\": [{\"u_revocation_notes\": \"Account disabled and moved to Terminated Users OU in Active Directory. Mailbox placed on litigation hold per policy. Permanent deletion deferred until offboarding case is archived.\", \"u_revoked_date\": \"2024-09-13 16:30:00\", \"u_access_level\": \"2\", \"u_last_login_date\": \"2024-09-13 08:12:00\", \"sys_mod_count\": \"0\", \"u_application_owner\": \"James Kowalski\", \"sys_updated_on\": \"2026-05-01 06:40:58\", \"sys_tags\": \"\", \"u_revocation_status\": \"3\", \"sys_id\": \"234917c6e9e003103e4839baa50711c9\", \"sys_updated_by\": \"admin\", \"u_revoked_by\": \"James Kowalski\", \"sys_created_on\": \"2026-05-01 06:40:58\", \"u_departing_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_departing_employee/373993c6e9e003103e4839baa5071195\", \"value\": \"373993c6e9e003103e4839baa5071195\"}, \"u_deletion_deferred\": \"true\", \"u_account_created_date\": \"2019-03-12\", \"u_system_name\": \"Active Directory (Corporate LDAP)\", \"u_account_type\": \"1\", \"u_revocation_task\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_revocation_task/7949d3c6e9e003103e4839baa50711b7\", \"value\": \"7949d3c6e9e003103e4839baa50711b7\"}, \"sys_created_by\": \"admin\", \"u_username\": \"dhartwell@company.com\"}, {\"u_revocation_notes\": \"VPN credentials disabled on last working day. Awaiting confirmation from network team that all associated certificates have been revoked. Account not yet permanently removed.\", \"u_revoked_date\": \"2024-11-29 17:00:00\", \"u_access_level\": \"2\", \"u_last_login_date\": \"2024-11-29 07:45:00\", \"sys_mod_count\": \"0\", \"u_application_owner\": \"Tom Eckhardt\", \"sys_updated_on\": \"2026-05-01 06:40:58\", \"sys_tags\": \"\", \"u_revocation_status\": \"2\", \"sys_id\": \"234917c6e9e003103e4839baa50711cc\", \"sys_updated_by\": \"admin\", \"u_revoked_by\": \"Tom Eckhardt\", \"sys_created_on\": \"2026-05-01 06:40:58\", \"u_departing_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_departing_employee/373993c6e9e003103e4839baa5071195\", \"value\": \"373993c6e9e003103e4839baa5071195\"}, \"u_deletion_deferred\": \"true\", \"u_account_created_date\": \"2023-05-23\", \"u_system_name\": \"Cisco AnyConnect VPN\", \"u_account_type\": \"1\", \"u_revocation_task\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_revocation_task/7949d3c6e9e003103e4839baa50711b7\", \"value\": \"7949d3c6e9e003103e4839baa50711b7\"}, \"sys_created_by\": \"admin\", \"u_username\": \"psubramaniam_vpn\"}, {\"u_revocation_notes\": \"Privileged root account on production Linux cluster. Revocation task has been escalated to Derek Saunders (Security Manager) due to overdue status. SSH keys and sudo privileges must be removed before account can be marked revoked. Security sign-off required before closure.\", \"u_revoked_date\": \"\", \"u_access_level\": \"3\", \"u_last_login_date\": \"2024-12-03 06:55:00\", \"sys_mod_count\": \"0\", \"u_application_owner\": \"Olivia Tran\", \"sys_updated_on\": \"2026-05-01 06:40:59\", \"sys_tags\": \"\", \"u_revocation_status\": \"1\", \"sys_id\": \"374917c6e9e003103e4839baa50711ce\", \"sys_updated_by\": \"admin\", \"u_revoked_by\": \"\", \"sys_created_on\": \"2026-05-01 06:40:59\", \"u_departing_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_departing_employee/373993c6e9e003103e4839baa5071195\", \"value\": \"373993c6e9e003103e4839baa5071195\"}, \"u_deletion_deferred\": \"true\", \"u_account_created_date\": \"2016-08-16\", \"u_system_name\": \"Production Linux Infrastructure (Root Access)\", \"u_account_type\": \"2\", \"u_revocation_task\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_revocation_task/7949d3c6e9e003103e4839baa50711b7\", \"value\": \"7949d3c6e9e003103e4839baa50711b7\"}, \"sys_created_by\": \"admin\", \"u_username\": \"mdelgado_root\"}], \"u_ofb_physical_credential\": [{\"u_return_date\": \"\", \"u_returned_flag\": \"false\", \"sys_mod_count\": \"0\", \"u_credential_id\": \"BD-AUS-009374\", \"u_access_zones\": \"Main Lobby, IT Operations Floor (2nd), Network Operations Center, Data Center Anteroom\", \"sys_updated_on\": \"2026-05-01 06:41:00\", \"u_issuing_office\": \"Austin Campus - Security Office\", \"sys_tags\": \"\", \"u_deactivated_by\": \"Tom Eckhardt\", \"u_lost_flag\": \"false\", \"u_deactivation_status\": \"2\", \"u_credential_type\": \"2\", \"sys_id\": \"045957c6e9e003103e4839baa507115c\", \"u_deactivated_date\": \"2024-11-29 18:00:00\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:41:00\", \"u_departing_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_departing_employee/373993c6e9e003103e4839baa5071195\", \"value\": \"373993c6e9e003103e4839baa5071195\"}, \"u_deactivation_notes\": \"Badge deactivated in Lenel OnGuard system on contract end date. Contractor indicated badge was left at home and will mail it back. Physical return pending. Security team following up.\", \"u_issued_date\": \"2023-05-22\", \"u_revocation_task\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_revocation_task/7949d3c6e9e003103e4839baa50711b7\", \"value\": \"7949d3c6e9e003103e4839baa50711b7\"}, \"sys_created_by\": \"admin\"}, {\"u_return_date\": \"\", \"u_returned_flag\": \"false\", \"sys_mod_count\": \"0\", \"u_credential_id\": \"KC-SJC-002156\", \"u_access_zones\": \"Main Lobby, Engineering Floor (5th), Secure Lab A, Secure Lab B, Server Room, Executive Corridor, Parking Garage All Levels\", \"sys_updated_on\": \"2026-05-01 06:41:01\", \"u_issuing_office\": \"San Jose HQ - Security Operations Center\", \"sys_tags\": \"\", \"u_deactivated_by\": \"Olivia Tran\", \"u_lost_flag\": \"true\", \"u_deactivation_status\": \"2\", \"u_credential_type\": \"1\", \"sys_id\": \"185957c6e9e003103e4839baa507115e\", \"u_deactivated_date\": \"2024-12-03 10:15:00\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:41:01\", \"u_departing_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_departing_employee/373993c6e9e003103e4839baa5071195\", \"value\": \"373993c6e9e003103e4839baa5071195\"}, \"u_deactivation_notes\": \"Key card deactivated immediately upon involuntary termination notification per high-risk offboarding protocol. Employee escorted off premises by security. Card was not collected at time of departure. Physical card not returned; reported as lost pending investigation. Security manager Derek Saunders notified.\", \"u_issued_date\": \"2016-08-15\", \"u_revocation_task\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_revocation_task/7949d3c6e9e003103e4839baa50711b7\", \"value\": \"7949d3c6e9e003103e4839baa50711b7\"}, \"sys_created_by\": \"admin\"}, {\"u_return_date\": \"2024-09-13\", \"u_returned_flag\": \"true\", \"sys_mod_count\": \"0\", \"u_credential_id\": \"KC-CHI-004821\", \"u_access_zones\": \"Main Lobby, Finance Floor (3rd), Server Room Corridor, Parking Garage Level 1\", \"sys_updated_on\": \"2026-05-01 06:41:00\", \"u_issuing_office\": \"Chicago HQ - Security Desk\", \"sys_tags\": \"\", \"u_deactivated_by\": \"James Kowalski\", \"u_lost_flag\": \"false\", \"u_deactivation_status\": \"2\", \"u_credential_type\": \"1\", \"sys_id\": \"845957c6e9e003103e4839baa5071159\", \"u_deactivated_date\": \"2024-09-13 17:00:00\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:41:00\", \"u_departing_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_departing_employee/373993c6e9e003103e4839baa5071195\", \"value\": \"373993c6e9e003103e4839baa5071195\"}, \"u_deactivation_notes\": \"Key card deactivated in HID access control system on employee's last working day. Physical card collected by HR at exit interview. No access anomalies detected prior to deactivation.\", \"u_issued_date\": \"2019-03-12\", \"u_revocation_task\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_revocation_task/7949d3c6e9e003103e4839baa50711b7\", \"value\": \"7949d3c6e9e003103e4839baa50711b7\"}, \"sys_created_by\": \"admin\"}], \"u_ofb_software_license\": [{\"u_vendor_name\": \"Cisco Systems\", \"u_annual_cost\": \"180\", \"u_assigned_date\": \"2023-05-22\", \"sys_mod_count\": \"0\", \"u_license_key\": \"WEBEX-NU-PSB-93740-CTR\", \"sys_updated_on\": \"2026-05-01 06:41:02\", \"sys_tags\": \"\", \"u_reclaimed_date\": \"\", \"u_reclaimed_by\": \"\", \"sys_id\": \"6c5957c6e9e003103e4839baa5071160\", \"sys_updated_by\": \"admin\", \"u_reclamation_notes\": \"License reclamation pending completion of IT revocation task RVT0002002. IT team has been notified to remove the named user seat from the Cisco Webex admin portal. Seat will be returned to the pool for reassignment once confirmed.\", \"sys_created_on\": \"2026-05-01 06:41:02\", \"u_departing_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_departing_employee/373993c6e9e003103e4839baa5071195\", \"value\": \"373993c6e9e003103e4839baa5071195\"}, \"u_reassigned_to\": \"\", \"u_software_name\": \"Cisco Webex Meetings (Named User)\", \"u_license_type\": \"1\", \"u_reclamation_status\": \"1\", \"u_expiry_date\": \"2025-05-21\", \"u_revocation_task\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_revocation_task/7949d3c6e9e003103e4839baa50711b7\", \"value\": \"7949d3c6e9e003103e4839baa50711b7\"}, \"sys_created_by\": \"admin\"}, {\"u_vendor_name\": \"JetBrains s.r.o.\", \"u_annual_cost\": \"779\", \"u_assigned_date\": \"2020-01-06\", \"sys_mod_count\": \"0\", \"u_license_key\": \"JB-APP-MJD-21560-ENG\", \"sys_updated_on\": \"2026-05-01 06:41:03\", \"sys_tags\": \"\", \"u_reclaimed_date\": \"\", \"u_reclaimed_by\": \"\", \"sys_id\": \"705997c6e9e003103e4839baa5071114\", \"sys_updated_by\": \"admin\", \"u_reclamation_notes\": \"JetBrains All Products Pack license tied to marcus.delgado@company.com. Reclamation blocked pending resolution of escalated privileged access revocation task RVT0002003 and security sign-off. License must be unassigned in JetBrains License Server before seat can be reallocated to another engineer. Olivia Tran (Security) to confirm once root access revocation is complete.\", \"sys_created_on\": \"2026-05-01 06:41:03\", \"u_departing_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_departing_employee/373993c6e9e003103e4839baa5071195\", \"value\": \"373993c6e9e003103e4839baa5071195\"}, \"u_reassigned_to\": \"\", \"u_software_name\": \"JetBrains All Products Pack\", \"u_license_type\": \"1\", \"u_reclamation_status\": \"1\", \"u_expiry_date\": \"2025-01-05\", \"u_revocation_task\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_revocation_task/7949d3c6e9e003103e4839baa50711b7\", \"value\": \"7949d3c6e9e003103e4839baa50711b7\"}, \"sys_created_by\": \"admin\"}, {\"u_vendor_name\": \"Microsoft Corporation\", \"u_annual_cost\": \"432\", \"u_assigned_date\": \"2019-03-12\", \"sys_mod_count\": \"0\", \"u_license_key\": \"M365-E3-DHW-48210-CORP\", \"sys_updated_on\": \"2026-05-01 06:41:02\", \"sys_tags\": \"\", \"u_reclaimed_date\": \"2024-09-13 17:15:00\", \"u_reclaimed_by\": \"James Kowalski\", \"sys_id\": \"e85957c6e9e003103e4839baa5071163\", \"sys_updated_by\": \"admin\", \"u_reclamation_notes\": \"Microsoft 365 E3 license unassigned from daniel.hartwell@company.com via Microsoft Admin Center on employee's last working day. License reassigned to Patricia Nguyen (HR) to cover an open seat. Mailbox placed on litigation hold separately per legal policy.\", \"sys_created_on\": \"2026-05-01 06:41:02\", \"u_departing_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_departing_employee/373993c6e9e003103e4839baa5071195\", \"value\": \"373993c6e9e003103e4839baa5071195\"}, \"u_reassigned_to\": \"Patricia Nguyen\", \"u_software_name\": \"Microsoft 365 E3\", \"u_license_type\": \"4\", \"u_reclamation_status\": \"3\", \"u_expiry_date\": \"2025-03-11\", \"u_revocation_task\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_revocation_task/7949d3c6e9e003103e4839baa50711b7\", \"value\": \"7949d3c6e9e003103e4839baa50711b7\"}, \"sys_created_by\": \"admin\"}], \"u_ofb_checklist_template\": [{\"u_notes\": \"This template is the default for all standard voluntary resignation cases. Security review waiver applies only when privileged_access_flag is false on the departing employee record. Template reviewed and approved by HR Operations and IT Security in Q3 2024.\", \"u_version\": \"2.3\", \"sys_mod_count\": \"0\", \"u_applicable_employment_type\": \"1\", \"u_high_risk_applicable\": \"false\", \"sys_updated_on\": \"2026-05-01 06:40:43\", \"sys_tags\": \"\", \"sys_id\": \"084993c6e9e003103e4839baa5071197\", \"u_template_name\": \"Standard Full-Time Employee Voluntary Resignation Checklist\", \"sys_updated_by\": \"admin\", \"u_requires_security_review\": \"false\", \"u_last_reviewed_date\": \"2024-07-15\", \"u_owner_team\": \"HR Operations\", \"u_sla_days\": \"5\", \"sys_created_on\": \"2026-05-01 06:40:43\", \"u_task_count\": \"8\", \"u_active\": \"true\", \"u_template_description\": \"Reusable checklist for processing voluntary resignations of full-time employees. Covers disabling of Active Directory and application accounts, deactivation of physical access credentials, reclamation of software licenses, collection of company equipment, and HR exit interview confirmation. Designed for low-to-medium risk departures with no privileged access.\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"This template is reserved exclusively for involuntary terminations where the high_risk_flag is set to true or the departing employee holds privileged system access. Security team sign-off by the Security Manager is mandatory before the offboarding case can transition to Completed. All tasks must be completed within 24 hours of case initiation. Template last reviewed and updated by CISO office in November 2024 following an internal audit recommendation.\", \"u_version\": \"3.1\", \"sys_mod_count\": \"0\", \"u_applicable_employment_type\": \"1\", \"u_high_risk_applicable\": \"true\", \"sys_updated_on\": \"2026-05-01 06:40:44\", \"sys_tags\": \"\", \"sys_id\": \"144993c6e9e003103e4839baa507119a\", \"u_template_name\": \"High-Risk Involuntary Termination Offboarding Checklist\", \"sys_updated_by\": \"admin\", \"u_requires_security_review\": \"true\", \"u_last_reviewed_date\": \"2024-11-01\", \"u_owner_team\": \"Information Security\", \"u_sla_days\": \"1\", \"sys_created_on\": \"2026-05-01 06:40:44\", \"u_task_count\": \"12\", \"u_active\": \"true\", \"u_template_description\": \"Comprehensive checklist for high-risk involuntary terminations, particularly for employees or contractors with privileged system access. Mandates immediate disabling of all privileged and standard accounts, emergency deactivation of all physical credentials, reclamation of all software licenses, forensic preservation of account activity logs, and formal security team sign-off before case closure. Escalation is automatically triggered if any task remains open beyond 24 hours of the termination date.\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Template applies to all contractor offboardings where the departure type is Contract End. If contractor held privileged access, the High Risk Involuntary Termination template should be used instead. Reviewed by IT Operations and Vendor Management in Q3 2024.\", \"u_version\": \"1.5\", \"sys_mod_count\": \"0\", \"u_applicable_employment_type\": \"3\", \"u_high_risk_applicable\": \"false\", \"sys_updated_on\": \"2026-05-01 06:40:45\", \"sys_tags\": \"\", \"sys_id\": \"d44993c6e9e003103e4839baa507119c\", \"u_template_name\": \"Contractor Contract-End Offboarding Checklist\", \"sys_updated_by\": \"admin\", \"u_requires_security_review\": \"false\", \"u_last_reviewed_date\": \"2024-09-01\", \"u_owner_team\": \"IT Operations\", \"u_sla_days\": \"3\", \"sys_created_on\": \"2026-05-01 06:40:45\", \"u_task_count\": \"6\", \"u_active\": \"true\", \"u_template_description\": \"Checklist template for offboarding contractors whose contracts have reached their end date. Covers revocation of VPN and network credentials, deactivation of site access badges, reclamation of named user software licenses, and return of any issued equipment. Shorter SLA reflects the planned nature of contract-end departures and pre-scheduled access removal.\", \"sys_created_by\": \"admin\"}], \"u_ofb_escalation_policy\": [{\"u_max_escalation_levels\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:40:47\", \"sys_tags\": \"\", \"u_escalation_threshold_hours\": \"4\", \"u_policy_name\": \"High-Risk Involuntary Termination Escalation Policy\", \"sys_id\": \"4949d3c6e9e003103e4839baa5071113\", \"u_policy_description\": \"Reserved for high-risk offboarding cases flagged for involuntary termination or privileged access revocation. Escalation is triggered if any revocation task remains open more than 4 hours past its due date. Platform notifications are sent to the Security Manager immediately, with repeat alerts every 2 hours. Level 2 escalation engages the CISO; Level 3 escalation notifies the VP of IT and Legal Counsel. All escalation events are logged in the audit trail for compliance purposes.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:40:47\", \"u_notification_method\": \"3\", \"u_active\": \"true\", \"u_repeat_interval_hours\": \"2\", \"u_applies_to_high_risk\": \"true\", \"u_last_updated_date\": \"2024-11-01\", \"u_escalation_target_role\": \"Security Manager\", \"u_owner_contact\": \"Derek Saunders (Security Manager)\", \"sys_created_by\": \"admin\"}, {\"u_max_escalation_levels\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:40:47\", \"sys_tags\": \"\", \"u_escalation_threshold_hours\": \"12\", \"u_policy_name\": \"Contractor Offboarding Escalation Policy\", \"sys_id\": \"b449d3c6e9e003103e4839baa5071111\", \"u_policy_description\": \"Designed for contractor and vendor offboarding cases where contract-end dates are known in advance. If any revocation task is not completed within 12 hours of its due date, an email alert is sent to the IT Operations Lead. Escalation repeats every 6 hours. At level 2, the Vendor Management team and the contractor's sponsoring manager are notified. This policy ensures timely reclamation of network access, VPN credentials, and software licenses without the urgency threshold of high-risk terminations.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:40:47\", \"u_notification_method\": \"1\", \"u_active\": \"true\", \"u_repeat_interval_hours\": \"6\", \"u_applies_to_high_risk\": \"false\", \"u_last_updated_date\": \"2024-09-01\", \"u_escalation_target_role\": \"IT Operations Lead\", \"u_owner_contact\": \"Tom Eckhardt (IT Operations Lead)\", \"sys_created_by\": \"admin\"}, {\"u_max_escalation_levels\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:40:46\", \"sys_tags\": \"\", \"u_escalation_threshold_hours\": \"24\", \"u_policy_name\": \"Standard Offboarding Escalation Policy\", \"sys_id\": \"f84993c6e9e003103e4839baa507119e\", \"u_policy_description\": \"Applies to standard offboarding cases for voluntary resignations and contract-end departures. If any access revocation task remains unresolved more than 24 hours after its due date, an email notification is sent to the responsible team manager. Escalation repeats every 8 hours until the task is resolved or the maximum of 2 escalation levels is reached. At level 2, the department director is notified.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:40:46\", \"u_notification_method\": \"1\", \"u_active\": \"true\", \"u_repeat_interval_hours\": \"8\", \"u_applies_to_high_risk\": \"false\", \"u_last_updated_date\": \"2024-07-15\", \"u_escalation_target_role\": \"Team Manager\", \"u_owner_contact\": \"Patricia Nguyen (HR Operations)\", \"sys_created_by\": \"admin\"}], \"u_ofb_audit_log\": [{\"u_ip_address\": \"10.0.0.1\", \"u_old_value\": \"In Progress\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:40:53\", \"sys_tags\": \"\", \"u_action_type\": \"4\", \"u_performed_by\": \"System (High-Risk Involuntary Termination Escalation Policy)\", \"u_action_timestamp\": \"2024-12-04 09:00:00\", \"sys_id\": \"564917c6e9e003103e4839baa507113b\", \"sys_updated_by\": \"admin\", \"u_offboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_case/5d49d3c6e9e003103e4839baa507111a\", \"value\": \"5d49d3c6e9e003103e4839baa507111a\"}, \"sys_created_on\": \"2026-05-01 06:40:53\", \"u_field_changed\": \"case_status\", \"u_log_number\": \"AUD0003003\", \"u_target_record_id\": \"OFB0001003\", \"u_new_value\": \"Escalated\", \"u_audit_notes\": \"Escalation automatically triggered by High-Risk Involuntary Termination Escalation Policy after revocation task RVT0002003 (Revoke Privileged System Access and Root Credentials) remained unresolved more than 4 hours past due date of 2024-12-03. Case status updated to Escalated. Platform notification sent to Derek Saunders (Security Manager). Privileged root account mdelgado_root on Production Linux Infrastructure remains in Pending revocation status. Security sign-off still required before case can be closed.\", \"u_target_record_type\": \"Offboarding Case\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.14.2.55\", \"u_old_value\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:40:51\", \"sys_tags\": \"\", \"u_action_type\": \"1\", \"u_performed_by\": \"Patricia Nguyen\", \"u_action_timestamp\": \"2024-09-02 08:30:00\", \"sys_id\": \"8e49d3c6e9e003103e4839baa50711b9\", \"sys_updated_by\": \"admin\", \"u_offboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_case/5d49d3c6e9e003103e4839baa507111a\", \"value\": \"5d49d3c6e9e003103e4839baa507111a\"}, \"sys_created_on\": \"2026-05-01 06:40:51\", \"u_field_changed\": \"case_status\", \"u_log_number\": \"AUD0003001\", \"u_target_record_id\": \"OFB0001001\", \"u_new_value\": \"Initiated\", \"u_audit_notes\": \"Offboarding case OFB0001001 created for Daniel Hartwell (EMP-004821) following receipt of voluntary resignation letter dated 2024-09-02. Case type set to Voluntary Resignation. HR contact Patricia Nguyen initiated the case and assigned the Standard Full-Time Employee Voluntary Resignation Checklist template. No high-risk flags set at initiation.\", \"u_target_record_type\": \"Offboarding Case\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.14.5.12\", \"u_old_value\": \"Pending\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:40:52\", \"sys_tags\": \"\", \"u_action_type\": \"3\", \"u_performed_by\": \"James Kowalski\", \"u_action_timestamp\": \"2024-09-13 16:30:00\", \"sys_id\": \"ca49d3c6e9e003103e4839baa50711bc\", \"sys_updated_by\": \"admin\", \"u_offboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_case/5d49d3c6e9e003103e4839baa507111a\", \"value\": \"5d49d3c6e9e003103e4839baa507111a\"}, \"sys_created_on\": \"2026-05-01 06:40:52\", \"u_field_changed\": \"revocation_status\", \"u_log_number\": \"AUD0003002\", \"u_target_record_id\": \"dhartwell@company.com\", \"u_new_value\": \"Revoked\", \"u_audit_notes\": \"Active Directory account for Daniel Hartwell (dhartwell@company.com) disabled and moved to Terminated Users OU. All associated application SSO sessions invalidated. Mailbox placed on litigation hold per legal policy. Action performed as part of revocation task RVT0002001. Account deletion deferred pending case archival per data retention policy.\", \"u_target_record_type\": \"System Account\", \"sys_created_by\": \"admin\"}], \"u_ofb_compliance_record\": [{\"u_exception_details\": \"Contractor site access badge BD-AUS-009374 has not been physically returned as of 2024-11-30. VPN credentials revocation confirmation from network team is still outstanding. Cisco Webex license reclamation pending. Compliance verification cannot be completed until all open revocation tasks are resolved and physical credential is returned or reported lost.\", \"u_compliance_framework\": \"3\", \"u_exceptions_noted\": \"true\", \"u_risk_rating\": \"2\", \"u_verification_date\": \"\", \"u_remediation_notes\": \"IT Operations Lead Tom Eckhardt to confirm VPN certificate revocation and Webex license reclamation by 2024-12-06. Security Office to follow up with contractor regarding physical return of badge BD-AUS-009374. If badge is not returned within 5 business days, it must be formally reported as lost and deactivation status updated accordingly.\", \"sys_mod_count\": \"0\", \"u_policy_reference\": \"ISO27001-A.9.2.6: Removal or Adjustment of Access Rights\", \"u_record_number\": \"CMP0004002\", \"u_verified_by\": \"Marcus Webb\", \"sys_updated_on\": \"2026-05-01 06:40:54\", \"sys_tags\": \"\", \"sys_id\": \"7a4917c6e9e003103e4839baa5071140\", \"sys_updated_by\": \"admin\", \"u_offboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_case/5d49d3c6e9e003103e4839baa507111a\", \"value\": \"5d49d3c6e9e003103e4839baa507111a\"}, \"sys_created_on\": \"2026-05-01 06:40:54\", \"u_remediation_required\": \"true\", \"u_verification_status\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_exception_details\": \"Privileged root account mdelgado_root on Production Linux Infrastructure remains in Pending revocation status as of compliance review date 2024-12-04. Security sign-off by Security Manager Derek Saunders has not been completed. Physical key card KC-SJC-002156 was not collected at time of departure and is reported as lost. Case has been escalated per High-Risk Involuntary Termination Escalation Policy. These open items constitute a compliance failure under GDPR Article 5(1)(f) and internal InfoSec policy InfoSec-POL-HR-012.\", \"u_compliance_framework\": \"2\", \"u_exceptions_noted\": \"true\", \"u_risk_rating\": \"1\", \"u_verification_date\": \"2024-12-04 14:30:00\", \"u_remediation_notes\": \"Immediate remediation required: (1) Security team must revoke all SSH keys, sudo privileges, and root credentials for mdelgado_root on Production Linux Infrastructure cluster without further delay. (2) Derek Saunders (Security Manager) must complete formal security sign-off in the offboarding case record before case can be transitioned to Completed. (3) Lost key card KC-SJC-002156 must be formally reported to the San Jose HQ Security Operations Center and a lost credential investigation initiated. (4) Forensic review of mdelgado_root last login activity on 2024-12-03 must be documented and retained for audit purposes. Target remediation completion: 2024-12-06.\", \"sys_mod_count\": \"0\", \"u_policy_reference\": \"GDPR-Art.5(1)(f): Integrity and Confidentiality; InfoSec-POL-HR-012: High-Risk Termination Access Revocation\", \"u_record_number\": \"CMP0004003\", \"u_verified_by\": \"Sandra Okafor\", \"sys_updated_on\": \"2026-05-01 06:40:55\", \"sys_tags\": \"\", \"sys_id\": \"7e4917c6e9e003103e4839baa5071142\", \"sys_updated_by\": \"admin\", \"u_offboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_case/5d49d3c6e9e003103e4839baa507111a\", \"value\": \"5d49d3c6e9e003103e4839baa507111a\"}, \"sys_created_on\": \"2026-05-01 06:40:55\", \"u_remediation_required\": \"true\", \"u_verification_status\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_exception_details\": \"\", \"u_compliance_framework\": \"1\", \"u_exceptions_noted\": \"false\", \"u_risk_rating\": \"3\", \"u_verification_date\": \"2024-09-18 11:00:00\", \"u_remediation_notes\": \"\", \"sys_mod_count\": \"0\", \"u_policy_reference\": \"SOX-IT-GC-2024-007: User Access Termination Controls\", \"u_record_number\": \"CMP0004001\", \"u_verified_by\": \"Patricia Nguyen\", \"sys_updated_on\": \"2026-05-01 06:40:54\", \"sys_tags\": \"\", \"sys_id\": \"aa4917c6e9e003103e4839baa507113d\", \"sys_updated_by\": \"admin\", \"u_offboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_case/5d49d3c6e9e003103e4839baa507111a\", \"value\": \"5d49d3c6e9e003103e4839baa507111a\"}, \"sys_created_on\": \"2026-05-01 06:40:54\", \"u_remediation_required\": \"false\", \"u_verification_status\": \"2\", \"sys_created_by\": \"admin\"}], \"u_ofb_notification_log\": [{\"u_escalation_policy\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_escalation_policy/b449d3c6e9e003103e4839baa5071111\", \"value\": \"b449d3c6e9e003103e4839baa5071111\"}, \"u_acknowledged_flag\": \"true\", \"u_subject\": \"[Action Required] Offboarding Task Assigned: Disable All Active Directory and Application Accounts – Daniel Hartwell (OFB0001001)\", \"u_notification_number\": \"NTF0005001\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:40:56\", \"u_notification_body\": \"Dear James Kowalski,\\n\\nYou have been assigned an access revocation task as part of the offboarding case OFB0001001 for departing employee Daniel Hartwell (EMP-004821), Finance Department.\\n\\nTask: Disable All Active Directory and Application Accounts\\nTask Number: RVT0002001\\nPriority: Medium\\nDue Date: 2024-09-13\\n\\nPlease ensure all Active Directory accounts, VPN access, and SaaS application logins for Daniel Hartwell are disabled by the due date. Log completion notes in the task record upon finishing.\\n\\nFor questions, contact HR: patricia.nguyen@company.com.\\n\\nThis is an automated notification from the Employee Offboarding and Access Revocation System.\", \"sys_tags\": \"\", \"u_sent_at\": \"2024-09-02 09:00:00\", \"sys_id\": \"834917c6e9e003103e4839baa5071145\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_triggered_by_rule\": \"Offboarding Task Assignment Notification Rule v2.1\", \"u_notification_type\": \"1\", \"u_delivery_status\": \"2\", \"u_offboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_case/5d49d3c6e9e003103e4839baa507111a\", \"value\": \"5d49d3c6e9e003103e4839baa507111a\"}, \"sys_created_on\": \"2026-05-01 06:40:56\", \"u_acknowledged_at\": \"2024-09-02 09:47:00\", \"u_channel\": \"1\", \"u_sent_to\": \"james.kowalski@company.com\", \"sys_created_by\": \"admin\"}, {\"u_escalation_policy\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_escalation_policy/b449d3c6e9e003103e4839baa5071111\", \"value\": \"b449d3c6e9e003103e4839baa5071111\"}, \"u_acknowledged_flag\": \"true\", \"u_subject\": \"[ESCALATION ALERT – HIGH RISK] Privileged Access Revocation Overdue: Marcus Delgado (OFB0001003) – Immediate Action Required\", \"u_notification_number\": \"NTF0005003\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:40:56\", \"u_notification_body\": \"ESCALATION ALERT – HIGH RISK OFFBOARDING\\n\\nDear Derek Saunders,\\n\\nAn access revocation task for a high-risk involuntary termination has exceeded its overdue threshold and requires your immediate intervention.\\n\\nOffboarding Case: OFB0001003\\nDeparting Employee: Marcus J. Delgado (EMP-002156) – Principal Systems Engineer, Engineering\\nTermination Type: Involuntary Termination\\nCase Status: Escalated\\n\\nOverdue Task: Revoke Privileged System Access and Root Credentials (RVT0002003)\\nAssigned To: Olivia Tran (Security Team)\\nOriginal Due Date: 2024-12-03\\nHours Overdue: >4 hours (Escalation threshold reached)\\n\\nTarget Account: mdelgado_root on Production Linux Infrastructure – Status: PENDING REVOCATION\\n\\nAs Security Manager, your sign-off is required before this case can be closed. SSH keys, sudo privileges, and root credentials must be revoked immediately. Physical key card KC-SJC-002156 has not been returned and is reported as lost.\\n\\nIf this task remains unresolved in 2 hours, a Level 2 escalation will be sent to the CISO.\\n\\nThis is an automated notification from the Employee Offboarding and Access Revocation System.\", \"sys_tags\": \"\", \"u_sent_at\": \"2024-12-04 09:00:00\", \"sys_id\": \"d74917c6e9e003103e4839baa50711c4\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_triggered_by_rule\": \"High-Risk Involuntary Termination Escalation Policy – Level 1 Escalation (Threshold: 4 hrs)\", \"u_notification_type\": \"2\", \"u_delivery_status\": \"2\", \"u_offboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_case/5d49d3c6e9e003103e4839baa507111a\", \"value\": \"5d49d3c6e9e003103e4839baa507111a\"}, \"sys_created_on\": \"2026-05-01 06:40:56\", \"u_acknowledged_at\": \"2024-12-04 09:22:00\", \"u_channel\": \"3\", \"u_sent_to\": \"derek.saunders@company.com\", \"sys_created_by\": \"admin\"}, {\"u_escalation_policy\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_escalation_policy/b449d3c6e9e003103e4839baa5071111\", \"value\": \"b449d3c6e9e003103e4839baa5071111\"}, \"u_acknowledged_flag\": \"false\", \"u_subject\": \"[Reminder] Overdue Offboarding Task: Revoke Network Access and VPN Credentials – Priya Subramaniam (OFB0001002)\", \"u_notification_number\": \"NTF0005002\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:40:57\", \"u_notification_body\": \"Dear Tom Eckhardt,\\n\\nThis is a reminder that the following access revocation task is overdue and requires your immediate attention.\\n\\nOffboarding Case: OFB0001002\\nDeparting Contractor: Priya Subramaniam (CTR-009374)\\nTask: Revoke Network Access and VPN Credentials\\nTask Number: RVT0002002\\nOriginal Due Date: 2024-11-29\\nCurrent Status: In Progress\\n\\nThe task has exceeded the 12-hour overdue threshold defined in the Contractor Offboarding Escalation Policy. Please complete the VPN certificate revocation and confirm with the network team. If this task is not resolved within the next 6 hours, a level 1 escalation will be triggered and the Vendor Management team will be notified.\\n\\nThis is an automated notification from the Employee Offboarding and Access Revocation System.\", \"sys_tags\": \"\", \"u_sent_at\": \"2024-11-30 06:00:00\", \"sys_id\": \"db4917c6e9e003103e4839baa50711c6\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_triggered_by_rule\": \"Contractor Offboarding Escalation Policy – Overdue Task Reminder (Threshold: 12 hrs)\", \"u_notification_type\": \"4\", \"u_delivery_status\": \"2\", \"u_offboarding_case\": {\"link\": \"https://instance.service-now.com/api/now/table/u_ofb_case/5d49d3c6e9e003103e4839baa507111a\", \"value\": \"5d49d3c6e9e003103e4839baa507111a\"}, \"sys_created_on\": \"2026-05-01 06:40:57\", \"u_acknowledged_at\": \"\", \"u_channel\": \"1\", \"u_sent_to\": \"tom.eckhardt@company.com\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_ofb_case\": {\"u_number\": {\"type\": \"str\"}, \"u_departing_employee\": {\"FK\": \"u_ofb_departing_employee\"}, \"u_case_status\": {\"type\": \"str\", \"enum\": [\"Initiated\", \"In Progress\", \"Pending Confirmation\", \"Escalated\", \"Completed\", \"Cancelled\"]}, \"u_case_type\": {\"type\": \"str\", \"enum\": [\"Voluntary Resignation\", \"Involuntary Termination\", \"Contract End\", \"Retirement\"]}, \"u_initiated_date\": {\"type\": \"str\"}, \"u_last_working_day\": {\"type\": \"str\"}, \"u_target_completion_date\": {\"type\": \"str\"}, \"u_high_risk_flag\": {\"type\": \"bool\"}, \"u_security_signoff_required\": {\"type\": \"bool\"}, \"u_security_signoff_completed\": {\"type\": \"bool\"}, \"u_assigned_hr_contact\": {\"type\": \"str\"}, \"u_closure_notes\": {\"type\": \"str\"}, \"u_checklist_template\": {\"FK\": \"u_ofb_checklist_template\"}, \"u_escalation_policy\": {\"FK\": \"u_ofb_escalation_policy\"}, \"u_cancelled_reason\": {\"type\": \"str\"}}, \"u_ofb_departing_employee\": {\"u_full_name\": {\"type\": \"str\"}, \"u_employee_id\": {\"type\": \"str\"}, \"u_department\": {\"type\": \"str\"}, \"u_job_title\": {\"type\": \"str\"}, \"u_employment_type\": {\"type\": \"str\", \"enum\": [\"Full-Time Employee\", \"Part-Time Employee\", \"Contractor\", \"Vendor\"]}, \"u_manager_name\": {\"type\": \"str\"}, \"u_manager_email\": {\"type\": \"str\"}, \"u_work_email\": {\"type\": \"str\"}, \"u_privileged_access_flag\": {\"type\": \"bool\"}, \"u_hire_date\": {\"type\": \"str\"}, \"u_separation_date\": {\"type\": \"str\"}, \"u_location\": {\"type\": \"str\"}, \"u_cost_center\": {\"type\": \"str\"}}, \"u_ofb_revocation_task\": {\"u_number\": {\"type\": \"str\"}, \"u_offboarding_case\": {\"FK\": \"u_ofb_case\"}, \"u_task_name\": {\"type\": \"str\"}, \"u_task_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Completed\", \"Escalated\", \"Cancelled\"]}, \"u_assigned_team\": {\"type\": \"str\", \"enum\": [\"IT\", \"HR\", \"Security\", \"Department Manager\"]}, \"u_assigned_to\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_escalated_flag\": {\"type\": \"bool\"}, \"u_escalation_date\": {\"type\": \"str\"}, \"u_escalated_to\": {\"type\": \"str\"}, \"u_completion_notes\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"High\", \"Medium\", \"Low\"]}}, \"u_ofb_system_account\": {\"u_system_name\": {\"type\": \"str\"}, \"u_departing_employee\": {\"FK\": \"u_ofb_departing_employee\"}, \"u_revocation_task\": {\"FK\": \"u_ofb_revocation_task\"}, \"u_account_type\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Privileged\", \"Service Account\", \"Shared\"]}, \"u_username\": {\"type\": \"str\"}, \"u_access_level\": {\"type\": \"str\", \"enum\": [\"Read Only\", \"Read Write\", \"Admin\"]}, \"u_revocation_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Disabled\", \"Revoked\", \"Deletion Pending\"]}, \"u_revoked_date\": {\"type\": \"str\"}, \"u_revoked_by\": {\"type\": \"str\"}, \"u_deletion_deferred\": {\"type\": \"bool\"}, \"u_revocation_notes\": {\"type\": \"str\"}, \"u_last_login_date\": {\"type\": \"str\"}, \"u_application_owner\": {\"type\": \"str\"}, \"u_account_created_date\": {\"type\": \"str\"}}, \"u_ofb_physical_credential\": {\"u_credential_id\": {\"type\": \"str\"}, \"u_departing_employee\": {\"FK\": \"u_ofb_departing_employee\"}, \"u_revocation_task\": {\"FK\": \"u_ofb_revocation_task\"}, \"u_credential_type\": {\"type\": \"str\", \"enum\": [\"Key Card\", \"Badge\", \"Parking Pass\", \"Physical Key\"]}, \"u_issued_date\": {\"type\": \"str\"}, \"u_access_zones\": {\"type\": \"str\"}, \"u_deactivation_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Deactivated\", \"Reported Lost\"]}, \"u_deactivated_date\": {\"type\": \"str\"}, \"u_deactivated_by\": {\"type\": \"str\"}, \"u_returned_flag\": {\"type\": \"bool\"}, \"u_return_date\": {\"type\": \"str\"}, \"u_issuing_office\": {\"type\": \"str\"}, \"u_deactivation_notes\": {\"type\": \"str\"}, \"u_lost_flag\": {\"type\": \"bool\"}}, \"u_ofb_software_license\": {\"u_license_key\": {\"type\": \"str\"}, \"u_departing_employee\": {\"FK\": \"u_ofb_departing_employee\"}, \"u_revocation_task\": {\"FK\": \"u_ofb_revocation_task\"}, \"u_software_name\": {\"type\": \"str\"}, \"u_license_type\": {\"type\": \"str\", \"enum\": [\"Named User\", \"Concurrent\", \"Site License\", \"Subscription\"]}, \"u_assigned_date\": {\"type\": \"str\"}, \"u_reclamation_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Reclaimed\", \"Reassigned\", \"Expired\"]}, \"u_reclaimed_date\": {\"type\": \"str\"}, \"u_reclaimed_by\": {\"type\": \"str\"}, \"u_annual_cost\": {\"type\": \"decimal\"}, \"u_vendor_name\": {\"type\": \"str\"}, \"u_reassigned_to\": {\"type\": \"str\"}, \"u_reclamation_notes\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}}, \"u_ofb_checklist_template\": {\"u_template_name\": {\"type\": \"str\"}, \"u_template_description\": {\"type\": \"str\"}, \"u_applicable_employment_type\": {\"type\": \"str\", \"enum\": [\"Full-Time Employee\", \"Part-Time Employee\", \"Contractor\", \"Vendor\"]}, \"u_requires_security_review\": {\"type\": \"bool\"}, \"u_sla_days\": {\"type\": \"int\"}, \"u_task_count\": {\"type\": \"int\"}, \"u_active\": {\"type\": \"bool\"}, \"u_version\": {\"type\": \"str\"}, \"u_owner_team\": {\"type\": \"str\"}, \"u_last_reviewed_date\": {\"type\": \"str\"}, \"u_high_risk_applicable\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_ofb_escalation_policy\": {\"u_policy_name\": {\"type\": \"str\"}, \"u_escalation_threshold_hours\": {\"type\": \"int\"}, \"u_escalation_target_role\": {\"type\": \"str\"}, \"u_notification_method\": {\"type\": \"str\", \"enum\": [\"Email\", \"SMS\", \"Platform Notification\"]}, \"u_max_escalation_levels\": {\"type\": \"int\"}, \"u_active\": {\"type\": \"bool\"}, \"u_applies_to_high_risk\": {\"type\": \"bool\"}, \"u_repeat_interval_hours\": {\"type\": \"int\"}, \"u_policy_description\": {\"type\": \"str\"}, \"u_last_updated_date\": {\"type\": \"str\"}, \"u_owner_contact\": {\"type\": \"str\"}}, \"u_ofb_audit_log\": {\"u_log_number\": {\"type\": \"str\"}, \"u_offboarding_case\": {\"FK\": \"u_ofb_case\"}, \"u_action_type\": {\"type\": \"str\", \"enum\": [\"Case Created\", \"Task Assigned\", \"Access Revoked\", \"Escalation Triggered\", \"Case Closed\"]}, \"u_action_timestamp\": {\"type\": \"str\"}, \"u_performed_by\": {\"type\": \"str\"}, \"u_target_record_type\": {\"type\": \"str\"}, \"u_target_record_id\": {\"type\": \"str\"}, \"u_field_changed\": {\"type\": \"str\"}, \"u_old_value\": {\"type\": \"str\"}, \"u_new_value\": {\"type\": \"str\"}, \"u_ip_address\": {\"type\": \"str\"}, \"u_audit_notes\": {\"type\": \"str\"}}, \"u_ofb_compliance_record\": {\"u_record_number\": {\"type\": \"str\"}, \"u_offboarding_case\": {\"FK\": \"u_ofb_case\"}, \"u_compliance_framework\": {\"type\": \"str\", \"enum\": [\"SOX\", \"GDPR\", \"ISO 27001\", \"Internal Policy\"]}, \"u_verification_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Verified\", \"Failed\", \"Waived\"]}, \"u_verified_by\": {\"type\": \"str\"}, \"u_verification_date\": {\"type\": \"str\"}, \"u_policy_reference\": {\"type\": \"str\"}, \"u_exceptions_noted\": {\"type\": \"bool\"}, \"u_exception_details\": {\"type\": \"str\"}, \"u_risk_rating\": {\"type\": \"str\", \"enum\": [\"High\", \"Medium\", \"Low\"]}, \"u_remediation_required\": {\"type\": \"bool\"}, \"u_remediation_notes\": {\"type\": \"str\"}}, \"u_ofb_notification_log\": {\"u_notification_number\": {\"type\": \"str\"}, \"u_offboarding_case\": {\"FK\": \"u_ofb_case\"}, \"u_escalation_policy\": {\"FK\": \"u_ofb_escalation_policy\"}, \"u_notification_type\": {\"type\": \"str\", \"enum\": [\"Task Assignment\", \"Escalation Alert\", \"Case Closure\", \"Reminder\"]}, \"u_sent_to\": {\"type\": \"str\"}, \"u_sent_at\": {\"type\": \"str\"}, \"u_subject\": {\"type\": \"str\"}, \"u_delivery_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Delivered\", \"Failed\"]}, \"u_channel\": {\"type\": \"str\", \"enum\": [\"Email\", \"SMS\", \"Platform Notification\"]}, \"u_triggered_by_rule\": {\"type\": \"str\"}, \"u_retry_count\": {\"type\": \"int\"}, \"u_notification_body\": {\"type\": \"str\"}, \"u_acknowledged_flag\": {\"type\": \"bool\"}, \"u_acknowledged_at\": {\"type\": \"str\"}}}", "business_rules": [{"name": "ofb_case_escalated_revoke_and_log", "fires_on_table": "u_ofb_case", "filter_condition": "u_case_statusCHANGESTO4", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // --- 1. Update all Open revocation tasks to Escalated ---\n var grTask = new GlideRecord('u_ofb_revocation_task');\n grTask.addQuery('u_offboarding_case', current.getUniqueValue());\n grTask.addQuery('u_task_status', '1'); // Open\n grTask.query();\n while (grTask.next()) {\n var oldStatus = grTask.getValue('u_task_status');\n grTask.setValue('u_task_status', '4'); // Escalated\n _ewmLog('u_ofb_revocation_task', 'u_task_status', oldStatus, grTask.getValue('u_task_status'), '');\n\n var oldFlag = grTask.getValue('u_escalated_flag');\n grTask.setValue('u_escalated_flag', 'true');\n _ewmLog('u_ofb_revocation_task', 'u_escalated_flag', oldFlag, grTask.getValue('u_escalated_flag'), '');\n\n var nowTs = new GlideDateTime().getDisplayValue();\n var oldEscDate = grTask.getValue('u_escalation_date');\n grTask.setValue('u_escalation_date', nowTs);\n _ewmLog('u_ofb_revocation_task', 'u_escalation_date', oldEscDate, grTask.getValue('u_escalation_date'), '');\n\n var oldEscTo = grTask.getValue('u_escalated_to');\n grTask.setValue('u_escalated_to', 'Security Manager');\n _ewmLog('u_ofb_revocation_task', 'u_escalated_to', oldEscTo, grTask.getValue('u_escalated_to'), '');\n\n try {\n var r = grTask.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + grTask.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // --- 2. Insert an audit log entry for the escalation ---\n var grAudit = new GlideRecord('u_ofb_audit_log');\n grAudit.initialize();\n grAudit.setValue('u_offboarding_case', current.getUniqueValue());\n _ewmLog('u_ofb_audit_log', 'u_offboarding_case', '', current.getUniqueValue(), '');\n\n grAudit.setValue('u_action_type', '4'); // Escalation Triggered\n _ewmLog('u_ofb_audit_log', 'u_action_type', '', '4', '');\n\n var auditTs = new GlideDateTime().getDisplayValue();\n grAudit.setValue('u_action_timestamp', auditTs);\n _ewmLog('u_ofb_audit_log', 'u_action_timestamp', '', auditTs, '');\n\n grAudit.setValue('u_performed_by', 'system');\n _ewmLog('u_ofb_audit_log', 'u_performed_by', '', 'system', '');\n\n grAudit.setValue('u_target_record_type', 'u_ofb_case');\n _ewmLog('u_ofb_audit_log', 'u_target_record_type', '', 'u_ofb_case', '');\n\n grAudit.setValue('u_target_record_id', current.getValue('u_number'));\n _ewmLog('u_ofb_audit_log', 'u_target_record_id', '', current.getValue('u_number'), '');\n\n grAudit.setValue('u_field_changed', 'u_case_status');\n _ewmLog('u_ofb_audit_log', 'u_field_changed', '', 'u_case_status', '');\n\n grAudit.setValue('u_old_value', previous.getValue('u_case_status'));\n _ewmLog('u_ofb_audit_log', 'u_old_value', '', previous.getValue('u_case_status'), '');\n\n grAudit.setValue('u_new_value', '4');\n _ewmLog('u_ofb_audit_log', 'u_new_value', '', '4', '');\n\n grAudit.setValue('u_audit_notes', 'Case escalated - all open revocation tasks marked as escalated');\n _ewmLog('u_ofb_audit_log', 'u_audit_notes', '', 'Case escalated - all open revocation tasks marked as escalated', '');\n\n try {\n var rAudit = grAudit.insert();\n if (!rAudit) { _ewmLog('','','','', 'GR insert failed: ' + grAudit.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "init_high_risk_involuntary_case", "fires_on_table": "u_ofb_case", "filter_condition": "u_case_statusCHANGESTO4^u_case_type=2^u_high_risk_flag=true", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // When a high-risk involuntary case is escalated (status changes to 4),\n // enforce security governance fields and create an audit log entry.\n\n // 1. Update the case record to enforce security governance fields\n var grCase = new GlideRecord('u_ofb_case');\n if (grCase.get(current.getUniqueValue())) {\n var oldSignoff = grCase.getValue('u_security_signoff_required');\n grCase.setValue('u_security_signoff_required', 'true');\n _ewmLog('u_ofb_case', 'u_security_signoff_required', oldSignoff, 'true', '');\n\n var oldSignoffCompleted = grCase.getValue('u_security_signoff_completed');\n grCase.setValue('u_security_signoff_completed', 'false');\n _ewmLog('u_ofb_case', 'u_security_signoff_completed', oldSignoffCompleted, 'false', '');\n\n var oldHr = grCase.getValue('u_assigned_hr_contact');\n grCase.setValue('u_assigned_hr_contact', 'security_hr_team@company.com');\n _ewmLog('u_ofb_case', 'u_assigned_hr_contact', oldHr, 'security_hr_team@company.com', '');\n\n try {\n var r = grCase.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + grCase.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n\n // 2. Insert an audit log entry recording the security governance enforcement\n var auditGr = new GlideRecord('u_ofb_audit_log');\n auditGr.initialize();\n auditGr.setValue('u_offboarding_case', current.getUniqueValue());\n _ewmLog('u_ofb_audit_log', 'u_offboarding_case', '', current.getUniqueValue(), '');\n\n auditGr.setValue('u_action_type', '1');\n _ewmLog('u_ofb_audit_log', 'u_action_type', '', '1', '');\n\n auditGr.setValue('u_action_timestamp', new GlideDateTime().getDisplayValue());\n _ewmLog('u_ofb_audit_log', 'u_action_timestamp', '', new GlideDateTime().getDisplayValue(), '');\n\n auditGr.setValue('u_performed_by', gs.getUserName());\n _ewmLog('u_ofb_audit_log', 'u_performed_by', '', gs.getUserName(), '');\n\n auditGr.setValue('u_target_record_type', 'u_ofb_case');\n _ewmLog('u_ofb_audit_log', 'u_target_record_type', '', 'u_ofb_case', '');\n\n auditGr.setValue('u_target_record_id', current.getValue('u_number'));\n _ewmLog('u_ofb_audit_log', 'u_target_record_id', '', current.getValue('u_number'), '');\n\n auditGr.setValue('u_audit_notes', 'High-risk involuntary termination case escalated. Security sign-off enforced.');\n _ewmLog('u_ofb_audit_log', 'u_audit_notes', '', 'High-risk involuntary termination case escalated. Security sign-off enforced.', '');\n\n try {\n var r2 = auditGr.insert();\n if (!r2) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + auditGr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "escalate_high_risk_case_notify_comply", "fires_on_table": "u_ofb_case", "filter_condition": "u_case_statusCHANGESTO4^u_high_risk_flag=true", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update all open/in-progress revocation tasks to Escalated and set escalation details\n var grTask = new GlideRecord('u_ofb_revocation_task');\n grTask.addQuery('u_offboarding_case', current.getUniqueValue());\n grTask.addQuery('u_task_status', 'IN', '1,2');\n grTask.query();\n while (grTask.next()) {\n var oldStatus = grTask.getValue('u_task_status');\n grTask.setValue('u_task_status', '4');\n _ewmLog('u_ofb_revocation_task', 'u_task_status', oldStatus, '4', '');\n\n var oldFlag = grTask.getValue('u_escalated_flag');\n grTask.setValue('u_escalated_flag', 'true');\n _ewmLog('u_ofb_revocation_task', 'u_escalated_flag', oldFlag, 'true', '');\n\n var now = new GlideDateTime().getDisplayValue();\n var oldEscDate = grTask.getValue('u_escalation_date');\n grTask.setValue('u_escalation_date', now);\n _ewmLog('u_ofb_revocation_task', 'u_escalation_date', oldEscDate, now, '');\n\n var oldEscTo = grTask.getValue('u_escalated_to');\n grTask.setValue('u_escalated_to', 'Security Manager');\n _ewmLog('u_ofb_revocation_task', 'u_escalated_to', oldEscTo, 'Security Manager', '');\n\n try {\n var r = grTask.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + grTask.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Insert a compliance record for the escalated high-risk case\n var grComp = new GlideRecord('u_ofb_compliance_record');\n grComp.initialize();\n grComp.setValue('u_offboarding_case', current.getUniqueValue());\n _ewmLog('u_ofb_compliance_record', 'u_offboarding_case', '', current.getUniqueValue(), '');\n\n grComp.setValue('u_compliance_framework', '4');\n _ewmLog('u_ofb_compliance_record', 'u_compliance_framework', '', '4', '');\n\n grComp.setValue('u_verification_status', '1');\n _ewmLog('u_ofb_compliance_record', 'u_verification_status', '', '1', '');\n\n grComp.setValue('u_risk_rating', '1');\n _ewmLog('u_ofb_compliance_record', 'u_risk_rating', '', '1', '');\n\n grComp.setValue('u_remediation_required', 'true');\n _ewmLog('u_ofb_compliance_record', 'u_remediation_required', '', 'true', '');\n\n grComp.setValue('u_remediation_notes', 'High-risk case escalated - pending security team review and sign-off');\n _ewmLog('u_ofb_compliance_record', 'u_remediation_notes', '', 'High-risk case escalated - pending security team review and sign-off', '');\n\n grComp.setValue('u_policy_reference', 'SEC-POL-HR-007');\n _ewmLog('u_ofb_compliance_record', 'u_policy_reference', '', 'SEC-POL-HR-007', '');\n\n try {\n var r2 = grComp.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grComp.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}, {"name": "escalate_high_risk_involuntary_case", "fires_on_table": "u_ofb_case", "filter_condition": "u_case_statusCHANGESTO4^u_case_type=2^u_high_risk_flag=true", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Escalate all open/in-progress revocation tasks for this case\n var grTask = new GlideRecord('u_ofb_revocation_task');\n grTask.addQuery('u_offboarding_case', current.getUniqueValue());\n grTask.addQuery('u_task_status', 'IN', '1,2');\n grTask.query();\n while (grTask.next()) {\n var oldStatus = grTask.getValue('u_task_status');\n grTask.setValue('u_task_status', '4');\n _ewmLog('u_ofb_revocation_task', 'u_task_status', oldStatus, grTask.getValue('u_task_status'), '');\n\n var oldFlag = grTask.getValue('u_escalated_flag');\n grTask.setValue('u_escalated_flag', 'true');\n _ewmLog('u_ofb_revocation_task', 'u_escalated_flag', oldFlag, grTask.getValue('u_escalated_flag'), '');\n\n var oldEscDate = grTask.getValue('u_escalation_date');\n var nowStr = new GlideDateTime().getDisplayValue();\n grTask.setValue('u_escalation_date', nowStr);\n _ewmLog('u_ofb_revocation_task', 'u_escalation_date', oldEscDate, grTask.getValue('u_escalation_date'), '');\n\n var oldEscTo = grTask.getValue('u_escalated_to');\n grTask.setValue('u_escalated_to', 'Security Manager');\n _ewmLog('u_ofb_revocation_task', 'u_escalated_to', oldEscTo, grTask.getValue('u_escalated_to'), '');\n\n var oldPriority = grTask.getValue('u_priority');\n grTask.setValue('u_priority', '1');\n _ewmLog('u_ofb_revocation_task', 'u_priority', oldPriority, grTask.getValue('u_priority'), '');\n\n try {\n var r = grTask.update();\n if (!r) { _ewmLog('', '', '', '', 'GR update failed: ' + grTask.getLastErrorMessage()); }\n } catch(e) { _ewmLog('', '', '', '', e.message || String(e)); }\n }\n\n // 2. Log an escalation notification for the security team\n var grNotif = new GlideRecord('u_ofb_notification_log');\n grNotif.initialize();\n grNotif.setValue('u_offboarding_case', current.getUniqueValue());\n _ewmLog('u_ofb_notification_log', 'u_offboarding_case', '', current.getUniqueValue(), '');\n\n grNotif.setValue('u_notification_type', '2');\n _ewmLog('u_ofb_notification_log', 'u_notification_type', '', '2', '');\n\n grNotif.setValue('u_sent_to', 'security-team@company.com');\n _ewmLog('u_ofb_notification_log', 'u_sent_to', '', 'security-team@company.com', '');\n\n var sentAt = new GlideDateTime().getDisplayValue();\n grNotif.setValue('u_sent_at', sentAt);\n _ewmLog('u_ofb_notification_log', 'u_sent_at', '', sentAt, '');\n\n grNotif.setValue('u_subject', 'Escalation: High-risk involuntary termination case ' + current.getValue('u_number'));\n _ewmLog('u_ofb_notification_log', 'u_subject', '', 'Escalation: High-risk involuntary termination case ' + current.getValue('u_number'), '');\n\n grNotif.setValue('u_delivery_status', '1');\n _ewmLog('u_ofb_notification_log', 'u_delivery_status', '', '1', '');\n\n grNotif.setValue('u_channel', '1');\n _ewmLog('u_ofb_notification_log', 'u_channel', '', '1', '');\n\n grNotif.setValue('u_triggered_by_rule', 'escalate_high_risk_involuntary_case');\n _ewmLog('u_ofb_notification_log', 'u_triggered_by_rule', '', 'escalate_high_risk_involuntary_case', '');\n\n grNotif.setValue('u_retry_count', '0');\n _ewmLog('u_ofb_notification_log', 'u_retry_count', '', '0', '');\n\n grNotif.setValue('u_notification_body', 'Offboarding case ' + current.getValue('u_number') + ' has been escalated. Case type: Involuntary Termination, High Risk. Immediate security review required.');\n _ewmLog('u_ofb_notification_log', 'u_notification_body', '', 'Offboarding case escalated - immediate security review required', '');\n\n grNotif.setValue('u_acknowledged_flag', 'false');\n _ewmLog('u_ofb_notification_log', 'u_acknowledged_flag', '', 'false', '');\n\n try {\n var rn = grNotif.insert();\n if (!rn) { _ewmLog('', '', '', '', 'GR insert failed: ' + grNotif.getLastErrorMessage()); }\n } catch(e) { _ewmLog('', '', '', '', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "complete_case_disable_accounts_log", "fires_on_table": "u_ofb_case", "filter_condition": "u_case_statusCHANGESTO4^u_security_signoff_completed=true", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // When case reaches Escalated (4) and security signoff is confirmed,\n // disable all system accounts linked to the departing employee\n // and log a case-escalation audit entry.\n\n var empRef = current.getValue('u_departing_employee');\n var caseId = current.getUniqueValue();\n\n // 1. Update system accounts to Disabled status\n var sa = new GlideRecord('u_ofb_system_account');\n sa.addQuery('u_departing_employee', empRef);\n sa.addQuery('u_revocation_status', '1'); // Pending\n sa.query();\n while (sa.next()) {\n var oldStatus = sa.getValue('u_revocation_status');\n sa.setValue('u_revocation_status', '2');\n _ewmLog('u_ofb_system_account', 'u_revocation_status', oldStatus, '2', '');\n\n var oldRevokedBy = sa.getValue('u_revoked_by');\n sa.setValue('u_revoked_by', 'system_offboarding_rule');\n _ewmLog('u_ofb_system_account', 'u_revoked_by', oldRevokedBy, 'system_offboarding_rule', '');\n\n var oldNotes = sa.getValue('u_revocation_notes');\n sa.setValue('u_revocation_notes', 'Auto-disabled upon case escalation with security signoff');\n _ewmLog('u_ofb_system_account', 'u_revocation_notes', oldNotes, 'Auto-disabled upon case escalation with security signoff', '');\n\n try {\n var r = sa.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + sa.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Insert audit log entry for escalation with signoff\n var al = new GlideRecord('u_ofb_audit_log');\n al.initialize();\n al.setValue('u_offboarding_case', caseId);\n _ewmLog('u_ofb_audit_log', 'u_offboarding_case', '', caseId, '');\n\n al.setValue('u_action_type', '4');\n _ewmLog('u_ofb_audit_log', 'u_action_type', '', '4', '');\n\n al.setValue('u_performed_by', 'system_offboarding_rule');\n _ewmLog('u_ofb_audit_log', 'u_performed_by', '', 'system_offboarding_rule', '');\n\n al.setValue('u_audit_notes', 'Case escalated with security signoff confirmed. Accounts disabled.');\n _ewmLog('u_ofb_audit_log', 'u_audit_notes', '', 'Case escalated with security signoff confirmed. Accounts disabled.', '');\n\n try {\n var r2 = al.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + al.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "036686e9806807103e487b245ac97787", "u_br_name": "init_high_risk_involuntary_case", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_audit_notes", "u_old_value": "", "u_new_value": "High-risk involuntary termination case escalated. Security sign-off enforced.", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "036686e9806807103e487b245ac9778b", "u_br_name": "escalate_high_risk_case_notify_comply", "u_table_name": "u_ofb_compliance_record", "u_field_name": "u_risk_rating", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "036686e9806807103e487b245ac9778d", "u_br_name": "escalate_high_risk_involuntary_case", "u_table_name": "u_ofb_notification_log", "u_field_name": "u_sent_to", "u_old_value": "", "u_new_value": "security-team@company.com", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "036686e9806807103e487b245ac977aa", "u_br_name": "complete_case_disable_accounts_log", "u_table_name": "u_ofb_system_account", "u_field_name": "u_revocation_notes", "u_old_value": "", "u_new_value": "Auto-disabled upon case escalation with security signoff", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "076686e9806807103e487b245ac97786", "u_br_name": "init_high_risk_involuntary_case", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_offboarding_case", "u_old_value": "", "u_new_value": "b26686e9806807103e487b245ac97759", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "076686e9806807103e487b245ac9778b", "u_br_name": "escalate_high_risk_case_notify_comply", "u_table_name": "u_ofb_compliance_record", "u_field_name": "u_remediation_notes", "u_old_value": "", "u_new_value": "High-risk case escalated - pending security team review and sign-off", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "076686e9806807103e487b245ac9778d", "u_br_name": "escalate_high_risk_involuntary_case", "u_table_name": "u_ofb_notification_log", "u_field_name": "u_subject", "u_old_value": "", "u_new_value": "Escalation: High-risk involuntary termination case OFB0007001", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "0b6686e9806807103e487b245ac97786", "u_br_name": "init_high_risk_involuntary_case", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_action_timestamp", "u_old_value": "", "u_new_value": "2026-04-29 04:21:52", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "0b6686e9806807103e487b245ac9778d", "u_br_name": "escalate_high_risk_involuntary_case", "u_table_name": "u_ofb_notification_log", "u_field_name": "u_channel", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "0f6686e9806807103e487b245ac97786", "u_br_name": "init_high_risk_involuntary_case", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_target_record_type", "u_old_value": "", "u_new_value": "u_ofb_case", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "0f6686e9806807103e487b245ac9778a", "u_br_name": "escalate_high_risk_case_notify_comply", "u_table_name": "u_ofb_compliance_record", "u_field_name": "u_compliance_framework", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "0f6686e9806807103e487b245ac9778c", "u_br_name": "escalate_high_risk_involuntary_case", "u_table_name": "u_ofb_notification_log", "u_field_name": "u_offboarding_case", "u_old_value": "", "u_new_value": "b26686e9806807103e487b245ac97759", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "0f6686e9806807103e487b245ac9778d", "u_br_name": "escalate_high_risk_involuntary_case", "u_table_name": "u_ofb_notification_log", "u_field_name": "u_retry_count", "u_old_value": "", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "0f6686e9806807103e487b245ac977a6", "u_br_name": "escalate_high_risk_involuntary_case", "u_table_name": "u_ofb_notification_log", "u_field_name": "u_notification_body", "u_old_value": "", "u_new_value": "Offboarding case escalated - immediate security review required", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "0f6686e9806807103e487b245ac977a9", "u_br_name": "complete_case_disable_accounts_log", "u_table_name": "u_ofb_system_account", "u_field_name": "u_revocation_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "436686e9806807103e487b245ac97789", "u_br_name": "ofb_case_escalated_revoke_and_log", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_field_changed", "u_old_value": "", "u_new_value": "u_case_status", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "436686e9806807103e487b245ac977ab", "u_br_name": "complete_case_disable_accounts_log", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_audit_notes", "u_old_value": "", "u_new_value": "Case escalated with security signoff confirmed. 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"2026-04-29 11:21:52"}, {"sys_id": "836686e9806807103e487b245ac9778b", "u_br_name": "escalate_high_risk_case_notify_comply", "u_table_name": "u_ofb_compliance_record", "u_field_name": "u_remediation_required", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "836686e9806807103e487b245ac9778d", "u_br_name": "escalate_high_risk_involuntary_case", "u_table_name": "u_ofb_notification_log", "u_field_name": "u_sent_at", "u_old_value": "", "u_new_value": "2026-04-29 04:21:52", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "876686e9806807103e487b245ac97786", "u_br_name": "init_high_risk_involuntary_case", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "876686e9806807103e487b245ac9778b", "u_br_name": "escalate_high_risk_case_notify_comply", "u_table_name": "u_ofb_compliance_record", "u_field_name": "u_policy_reference", "u_old_value": "", "u_new_value": "SEC-POL-HR-007", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "876686e9806807103e487b245ac9778d", "u_br_name": "escalate_high_risk_involuntary_case", "u_table_name": "u_ofb_notification_log", "u_field_name": "u_delivery_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "8b6686e9806807103e487b245ac97786", "u_br_name": "init_high_risk_involuntary_case", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_performed_by", "u_old_value": "", "u_new_value": "admin", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "8b6686e9806807103e487b245ac9778a", "u_br_name": "escalate_high_risk_case_notify_comply", "u_table_name": "u_ofb_compliance_record", "u_field_name": "u_offboarding_case", "u_old_value": "", "u_new_value": "b26686e9806807103e487b245ac97759", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "8b6686e9806807103e487b245ac9778d", "u_br_name": "escalate_high_risk_involuntary_case", "u_table_name": "u_ofb_notification_log", "u_field_name": "u_triggered_by_rule", "u_old_value": "", "u_new_value": "escalate_high_risk_involuntary_case", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "8f6686e9806807103e487b245ac97786", "u_br_name": "init_high_risk_involuntary_case", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_target_record_id", "u_old_value": "", "u_new_value": "OFB0007001", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "8f6686e9806807103e487b245ac9778a", "u_br_name": "escalate_high_risk_case_notify_comply", "u_table_name": "u_ofb_compliance_record", "u_field_name": "u_verification_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "8f6686e9806807103e487b245ac9778c", "u_br_name": "escalate_high_risk_involuntary_case", "u_table_name": "u_ofb_notification_log", "u_field_name": "u_notification_type", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "8f6686e9806807103e487b245ac977a6", "u_br_name": "escalate_high_risk_involuntary_case", "u_table_name": "u_ofb_notification_log", "u_field_name": "u_acknowledged_flag", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "8f6686e9806807103e487b245ac977a9", "u_br_name": "complete_case_disable_accounts_log", "u_table_name": "u_ofb_system_account", "u_field_name": "u_revoked_by", "u_old_value": "", "u_new_value": "system_offboarding_rule", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "c36686e9806807103e487b245ac97789", "u_br_name": "ofb_case_escalated_revoke_and_log", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_old_value", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "c76686e9806807103e487b245ac97785", "u_br_name": "init_high_risk_involuntary_case", "u_table_name": "u_ofb_case", "u_field_name": "u_assigned_hr_contact", "u_old_value": "hr-general@company.com", "u_new_value": "security_hr_team@company.com", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "c76686e9806807103e487b245ac97788", "u_br_name": "ofb_case_escalated_revoke_and_log", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "c76686e9806807103e487b245ac97789", "u_br_name": "ofb_case_escalated_revoke_and_log", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_audit_notes", "u_old_value": "", "u_new_value": "Case escalated - all open revocation tasks marked as escalated", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "c76686e9806807103e487b245ac977a8", "u_br_name": "complete_case_disable_accounts_log", "u_table_name": "u_ofb_system_account", "u_field_name": "u_revocation_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "cb6686e9806807103e487b245ac97788", "u_br_name": "ofb_case_escalated_revoke_and_log", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_performed_by", "u_old_value": "", "u_new_value": "system", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "cb6686e9806807103e487b245ac977a8", "u_br_name": "complete_case_disable_accounts_log", "u_table_name": "u_ofb_system_account", "u_field_name": "u_revocation_notes", "u_old_value": "", "u_new_value": "Auto-disabled upon case escalation with security signoff", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "cb6686e9806807103e487b245ac977aa", "u_br_name": "complete_case_disable_accounts_log", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_offboarding_case", "u_old_value": "", "u_new_value": "b26686e9806807103e487b245ac97759", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "cf6686e9806807103e487b245ac97784", "u_br_name": "init_high_risk_involuntary_case", "u_table_name": "u_ofb_case", "u_field_name": "u_security_signoff_required", "u_old_value": "0", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "cf6686e9806807103e487b245ac97788", "u_br_name": "ofb_case_escalated_revoke_and_log", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_target_record_id", "u_old_value": "", "u_new_value": "OFB0007001", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}, {"sys_id": "cf6686e9806807103e487b245ac977aa", "u_br_name": "complete_case_disable_accounts_log", "u_table_name": "u_ofb_audit_log", "u_field_name": "u_performed_by", "u_old_value": "", "u_new_value": "system_offboarding_rule", "u_error": "", "sys_created_on": "2026-04-29 11:21:52"}], "audits": [{"tablename": "u_ofb_system_account", "fieldname": "u_system_name", "oldvalue": "", "newvalue": 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Escalated cases were followed up within 24 hours in all instances. I focused on empathetic communication and clear resolution summaries to improve customer experience.\", \"u_goal_description\": \"Consistently deliver high-quality customer interactions resulting in a CSAT score of 90% or above across all resolved tickets during the probationary period. Focus areas include active listening, accurate first-response resolution, and timely follow-up on escalated cases. Score will be tracked monthly via the support platform dashboard.\", \"u_completion_status\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:36:04\", \"sys_tags\": \"\", \"u_self_score\": \"3\", \"u_category\": \"3\", \"sys_id\": \"fb2853c2e9e003103e4839baa507110a\", \"sys_updated_by\": \"admin\", \"u_target_date\": \"2024-07-31\", \"sys_created_on\": \"2026-05-01 06:36:04\", \"u_manager_score\": \"3\", \"u_weight_percent\": \"50\", \"u_approved_by_manager\": \"true\", \"u_goal_title\": \"Achieve 90% or Higher Customer Satisfaction Score\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}}], \"u_prf_calibration_session\": [{\"u_consensus_reached\": \"false\", \"u_location_or_link\": \"Conference Room B4, Chicago HQ\", \"sys_mod_count\": \"0\", \"u_facilitator_name\": \"Sandra Okafor\", \"u_scheduled_date\": \"2024-08-20 14:00:00\", \"sys_updated_on\": \"2026-05-01 06:35:59\", \"u_review_cycle\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_cycle/5928df82e9e003103e4839baa507110d\", \"value\": \"5928df82e9e003103e4839baa507110d\"}, \"sys_tags\": \"\", \"u_session_name\": \"Data & Analytics Mid-Year 2024 – Calibration Session 1\", \"u_completed_on\": \"\", \"u_session_notes\": \"Calibration session convened to review employees proposed for the highest tier (score of 3.0 on the 3-Point Descriptive Scale) in the Data & Analytics mid-year cycle. Priya Nair has been nominated with a proposed rating of 5.0 on the standard scale. Discussion is focused on verifying consistency of outstanding ratings across the team and ensuring equitable application of the rating criteria. Session is currently in progress.\", \"sys_id\": \"2a28df82e9e003103e4839baa507119d\", \"sys_updated_by\": \"admin\", \"u_department_scope\": \"Data & Analytics\", \"sys_created_on\": \"2026-05-01 06:35:59\", \"u_total_nominees\": \"3\", \"u_status\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_consensus_reached\": \"true\", \"u_location_or_link\": \"https://meet.company.com/calibration/cs-prob-q1-2024\", \"sys_mod_count\": \"0\", \"u_facilitator_name\": \"James Whitfield\", \"u_scheduled_date\": \"2024-07-23 09:00:00\", \"sys_updated_on\": \"2026-05-01 06:35:59\", \"u_review_cycle\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_cycle/5928df82e9e003103e4839baa507110d\", \"value\": \"5928df82e9e003103e4839baa507110d\"}, \"sys_tags\": \"\", \"u_session_name\": \"Customer Support Probationary Q1 2024 – Calibration Review\", \"u_completed_on\": \"2024-07-23 11:30:00\", \"u_session_notes\": \"Calibration session conducted to review any probationary employees with ratings at the extreme tiers of the 3-Point Descriptive Scale. Two nominees were reviewed; after discussion, the panel agreed that all proposed ratings were well-supported by documented evidence and CSAT data. No rating adjustments were made. Consensus reached unanimously. Session completed ahead of the cycle closure deadline.\", \"sys_id\": \"2e28df82e9e003103e4839baa507119f\", \"sys_updated_by\": \"admin\", \"u_department_scope\": \"Customer Support\", \"sys_created_on\": \"2026-05-01 06:35:59\", \"u_total_nominees\": \"2\", \"u_status\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_consensus_reached\": \"false\", \"u_location_or_link\": \"https://meet.company.com/calibration/eng-2024-session1\", \"sys_mod_count\": \"0\", \"u_facilitator_name\": \"Sandra Okafor\", \"u_scheduled_date\": \"2024-11-18 10:00:00\", \"sys_updated_on\": \"2026-05-01 06:35:58\", \"u_review_cycle\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_cycle/5928df82e9e003103e4839baa507110d\", \"value\": \"5928df82e9e003103e4839baa507110d\"}, \"sys_tags\": \"\", \"u_session_name\": \"Engineering Annual 2024 – Calibration Session 1\", \"u_completed_on\": \"\", \"u_session_notes\": \"Initial calibration session for the 2024 Engineering annual review cycle. Focus on normalizing ratings at the highest and lowest tiers of the Standard 5-Point Numeric Scale. All managers with nominated employees are expected to attend. Pre-read materials including proposed ratings and manager comments will be distributed 48 hours in advance.\", \"sys_id\": \"9a28df82e9e003103e4839baa507119a\", \"sys_updated_by\": \"admin\", \"u_department_scope\": \"Engineering\", \"sys_created_on\": \"2026-05-01 06:35:58\", \"u_total_nominees\": \"4\", \"u_status\": \"1\", \"sys_created_by\": \"admin\"}], \"u_prf_calibration_nominee\": [{\"u_calibration_session\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_calibration_session/2e28df82e9e003103e4839baa507119f\", \"value\": \"2e28df82e9e003103e4839baa507119f\"}, \"sys_mod_count\": \"0\", \"u_post_calibration_rating\": \"\", \"u_outcome_status\": \"1\", \"sys_updated_on\": \"2026-05-01 06:36:04\", \"sys_tags\": \"\", \"sys_id\": \"003853c2e9e003103e4839baa507110d\", \"u_adjustment_justification\": \"\", \"u_discussion_notes\": \"Priya Nair nominated per policy for proposed rating of 5.0 (highest tier on Standard 5-Point Numeric Scale). Manager provided strong supporting evidence including leadership of the enterprise data migration project and delivery of org-wide SQL optimization training. Panel to verify consistency with peer ratings across the Data & Analytics team before approving.\", \"sys_updated_by\": \"admin\", \"u_nomination_reason\": \"1\", \"sys_created_on\": \"2026-05-01 06:36:04\", \"u_rating_adjusted\": \"false\", \"u_nominated_on\": \"2024-08-19 10:30:00\", \"u_pre_calibration_rating\": \"5\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}, \"u_reviewed_by\": \"Sandra Okafor\"}, {\"u_calibration_session\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_calibration_session/2e28df82e9e003103e4839baa507119f\", \"value\": \"2e28df82e9e003103e4839baa507119f\"}, \"sys_mod_count\": \"0\", \"u_post_calibration_rating\": \"3\", \"u_outcome_status\": \"2\", \"sys_updated_on\": \"2026-05-01 06:36:05\", \"sys_tags\": \"\", \"sys_id\": \"8c3853c2e9e003103e4839baa507110f\", \"u_adjustment_justification\": \"\", \"u_discussion_notes\": \"Marcus Webb was nominated for calibration as his proposed rating of 3.0 falls at the highest tier of the 3-Point Descriptive Scale, triggering mandatory calibration review per policy. The panel reviewed CSAT data (92% satisfaction across 153 tickets), manager evaluation comments, and goal completion evidence. All panelists agreed the rating of 3.0 (Exceeds Expectations) is well-supported. No adjustment required. Outcome approved unanimously.\", \"sys_updated_by\": \"admin\", \"u_nomination_reason\": \"2\", \"sys_created_on\": \"2026-05-01 06:36:05\", \"u_rating_adjusted\": \"false\", \"u_nominated_on\": \"2024-07-22 15:00:00\", \"u_pre_calibration_rating\": \"3\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}, \"u_reviewed_by\": \"James Whitfield\"}, {\"u_calibration_session\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_calibration_session/2e28df82e9e003103e4839baa507119f\", \"value\": \"2e28df82e9e003103e4839baa507119f\"}, \"sys_mod_count\": \"0\", \"u_post_calibration_rating\": \"\", \"u_outcome_status\": \"4\", \"sys_updated_on\": \"2026-05-01 06:36:06\", \"sys_tags\": \"\", \"sys_id\": \"903853c2e9e003103e4839baa5071112\", \"u_adjustment_justification\": \"\", \"u_discussion_notes\": \"Daniel Osei has been provisionally nominated for the Engineering calibration session based on his self-assessment score of 3.5 and strong goal achievement evidence. Manager evaluation is still in progress. Nomination flagged as an exceptional case to ensure the panel has visibility if the final proposed rating reaches the highest tier threshold of 4.5 or above on the Standard 5-Point Numeric Scale.\", \"sys_updated_by\": \"admin\", \"u_nomination_reason\": \"4\", \"sys_created_on\": \"2026-05-01 06:36:06\", \"u_rating_adjusted\": \"false\", \"u_nominated_on\": \"2024-11-12 09:00:00\", \"u_pre_calibration_rating\": \"4.5\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}, \"u_reviewed_by\": \"Sandra Okafor\"}], \"u_prf_feedback_entry\": [{\"u_submitted_on\": \"2024-10-13 10:45:00\", \"u_provider_role\": \"Senior Product Manager\", \"sys_mod_count\": \"0\", \"u_feedback_type\": \"3\", \"sys_updated_on\": \"2026-05-01 06:36:07\", \"sys_tags\": \"\", \"sys_id\": \"a03853c2e9e003103e4839baa50711a0\", \"u_acknowledged_by_employee\": \"true\", \"sys_updated_by\": \"admin\", \"u_overall_score\": \"5\", \"u_provider_name\": \"\", \"u_strengths_comments\": \"Priya was an exceptional partner on the enterprise data migration project. She proactively flagged data quality risks weeks before they would have become blockers, and her ability to translate complex technical constraints into clear business language made stakeholder communication seamless. The analytics reporting framework she built has already saved our team hours of manual reporting each week.\", \"sys_created_on\": \"2026-05-01 06:36:07\", \"u_improvement_comments\": \"Priya could benefit from delegating more to junior analysts on the team. She tends to take on a disproportionate share of complex work herself, which limits growth opportunities for others and creates a single point of dependency on certain deliverables. Structured delegation would help scale her impact further.\", \"u_anonymous\": \"true\", \"u_visibility\": \"2\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}}, {\"u_submitted_on\": \"2024-07-09 11:30:00\", \"u_provider_role\": \"Customer Support Specialist I\", \"sys_mod_count\": \"0\", \"u_feedback_type\": \"2\", \"sys_updated_on\": \"2026-05-01 06:36:08\", \"sys_tags\": \"\", \"sys_id\": \"b43853c2e9e003103e4839baa50711a2\", \"u_acknowledged_by_employee\": \"true\", \"sys_updated_by\": \"admin\", \"u_overall_score\": \"3\", \"u_provider_name\": \"Marcus Webb\", \"u_strengths_comments\": \"My team lead, Denise, was incredibly supportive throughout my onboarding. She made time for weekly check-ins, gave clear and actionable feedback on my ticket handling, and always made me feel comfortable asking questions. Her structured approach to coaching helped me reach my CSAT targets faster than I expected.\", \"sys_created_on\": \"2026-05-01 06:36:08\", \"u_improvement_comments\": \"At times the feedback I received was delivered in group settings rather than one-on-one, which made it harder to ask follow-up questions without feeling self-conscious. More private coaching sessions for newer team members during the probationary period would be beneficial.\", \"u_anonymous\": \"false\", \"u_visibility\": \"3\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}}, {\"u_submitted_on\": \"2024-10-12 14:20:00\", \"u_provider_role\": \"Software Engineer II\", \"sys_mod_count\": \"0\", \"u_feedback_type\": \"1\", \"sys_updated_on\": \"2026-05-01 06:36:07\", \"sys_tags\": \"\", \"sys_id\": \"e43853c2e9e003103e4839baa5071114\", \"u_acknowledged_by_employee\": \"false\", \"sys_updated_by\": \"admin\", \"u_overall_score\": \"4\", \"u_provider_name\": \"Aisha Kamara\", \"u_strengths_comments\": \"Daniel is an outstanding collaborator who consistently makes himself available to unblock teammates. His work on the API performance improvements was technically impressive — the Redis caching solution he introduced reduced latency noticeably for our team's integrations. He also took time to walk me through his approach, which helped me grow as well.\", \"sys_created_on\": \"2026-05-01 06:36:07\", \"u_improvement_comments\": \"One area where Daniel could improve is documentation. While his code quality is high, the inline comments and API documentation sometimes lag behind the implementation, which creates friction for engineers picking up his work later. More consistent documentation habits would multiply the impact of his already strong technical contributions.\", \"u_anonymous\": \"false\", \"u_visibility\": \"1\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}}], \"u_prf_notification_log\": [{\"u_subject\": \"Manager Evaluation Required: Priya Nair – Data & Analytics Mid-Year Review 2024\", \"sys_mod_count\": \"0\", \"u_message_body\": \"Dear Sandra,\\n\\nPriya Nair (EMP-10078) has submitted her self-assessment for the Data & Analytics Mid-Year Review 2024 cycle. Her review record (PRR0001002) is now ready for your manager evaluation.\\n\\nPlease log in to the Performance Review System to review her self-assessment, enter your proposed rating and evaluation comments, and submit your evaluation by August 5, 2024.\\n\\nNote: Per policy, ratings at the highest tier of the applicable rating scale will require a calibration session before approval.\\n\\nRegards,\\nHR Team\", \"u_triggered_by_state\": \"Manager Review\", \"sys_updated_on\": \"2026-05-01 06:36:09\", \"u_review_cycle\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_cycle/5928df82e9e003103e4839baa507110d\", \"value\": \"5928df82e9e003103e4839baa507110d\"}, \"sys_tags\": \"\", \"u_recipient_email\": \"sandra.okafor@company.com\", \"sys_id\": \"893853c2e9e003103e4839baa50711a7\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_notification_type\": \"3\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 06:36:09\", \"u_recipient_name\": \"Sandra Okafor\", \"u_acknowledged\": \"false\", \"u_sent_on\": \"2024-07-16 08:15:00\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}}, {\"u_subject\": \"Your 2024 Annual Performance Review Has Opened – Action Required\", \"sys_mod_count\": \"0\", \"u_message_body\": \"Dear Daniel,\\n\\nThe Engineering Annual Review 2024 cycle is now open. Your performance review record (PRR0001001) has been created and your self-assessment is due by October 20, 2024.\\n\\nPlease log in to the Performance Review System to complete your self-assessment, review your goals, and submit your comments before the deadline.\\n\\nIf you have any questions, please contact your HR Business Partner.\\n\\nRegards,\\nHR Team\", \"u_triggered_by_state\": \"Pending\", \"sys_updated_on\": \"2026-05-01 06:36:09\", \"u_review_cycle\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_cycle/5928df82e9e003103e4839baa507110d\", \"value\": \"5928df82e9e003103e4839baa507110d\"}, \"sys_tags\": \"\", \"u_recipient_email\": \"daniel.osei@company.com\", \"sys_id\": \"c93853c2e9e003103e4839baa50711a4\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_notification_type\": \"1\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 06:36:09\", \"u_recipient_name\": \"Daniel Osei\", \"u_acknowledged\": \"true\", \"u_sent_on\": \"2024-09-02 08:00:00\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}}, {\"u_subject\": \"Your Performance Rating Has Been Published – Customer Support Probationary Review Q1 2024\", \"sys_mod_count\": \"0\", \"u_message_body\": \"Dear Marcus,\\n\\nYour final performance rating for the Customer Support Probationary Review Q1 2024 cycle has been published. Your review record (PRR0001003) is now in Published status and your final rating is available for you to view in the Performance Review System.\\n\\nThis rating reflects your performance during your probationary period and has been reviewed and approved by your manager and HR. Please log in to acknowledge your rating and review any associated feedback.\\n\\nIf you have questions or concerns about your rating, please speak with your manager or contact HR.\\n\\nCongratulations on completing your probationary review period.\\n\\nRegards,\\nHR Team\", \"u_triggered_by_state\": \"Approved / Published\", \"sys_updated_on\": \"2026-05-01 06:36:10\", \"u_review_cycle\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_cycle/5928df82e9e003103e4839baa507110d\", \"value\": \"5928df82e9e003103e4839baa507110d\"}, \"sys_tags\": \"\", \"u_recipient_email\": \"marcus.webb@company.com\", \"sys_id\": \"dd3853c2e9e003103e4839baa50711a9\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"1\", \"u_notification_type\": \"4\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 06:36:10\", \"u_recipient_name\": \"Marcus Webb\", \"u_acknowledged\": \"true\", \"u_sent_on\": \"2024-07-25 10:05:00\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}}], \"u_prf_hr_action_log\": [{\"u_performed_on\": \"2024-07-29 11:00:00\", \"sys_mod_count\": \"0\", \"u_new_rating\": \"\", \"u_previous_rating\": \"3\", \"u_requires_secondary_approval\": \"true\", \"sys_updated_on\": \"2026-05-01 06:36:11\", \"sys_tags\": \"\", \"u_action_type\": \"1\", \"u_approved_by\": \"James Whitfield\", \"u_performed_by\": \"Sandra Okafor\", \"sys_id\": \"693893c2e9e003103e4839baa5071141\", \"u_previous_state\": \"Approved / Published\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:36:11\", \"u_justification\": \"Employee Marcus Webb (EMP-10115) submitted a formal dispute on 2024-07-26 citing that two of his resolved tickets were incorrectly excluded from the CSAT calculation, which may have understated his performance score. HR reviewed the dispute and confirmed a data export error in the support platform dashboard. Record has been reopened to Manager Review state to allow the manager to reassess and resubmit the proposed rating with corrected CSAT data. Record must pass through approval workflow again before re-publishing.\", \"u_new_state\": \"Manager Review\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}}, {\"u_performed_on\": \"2024-08-21 09:30:00\", \"sys_mod_count\": \"0\", \"u_new_rating\": \"4.5\", \"u_previous_rating\": \"5\", \"u_requires_secondary_approval\": \"true\", \"sys_updated_on\": \"2026-05-01 06:36:13\", \"sys_tags\": \"\", \"u_action_type\": \"2\", \"u_approved_by\": \"David Mensah\", \"u_performed_by\": \"Sandra Okafor\", \"sys_id\": \"8a3893c2e9e003103e4839baa5071146\", \"u_previous_state\": \"Calibration\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:36:13\", \"u_justification\": \"Following the Data & Analytics Mid-Year 2024 calibration session (completed 2024-08-20), the calibration panel reached consensus that while Priya Nair's contributions are exceptional, a rating of 5.0 (Outstanding) should be reserved for employees who have also demonstrated significant organizational impact beyond their department scope. The panel agreed on a final rating of 4.5, which still places Priya in the highest performance tier and reflects her outstanding contributions while maintaining consistency with the rating distribution across the Data & Analytics team. Rating override approved by HR Director.\", \"u_new_state\": \"Approved / Published\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}}, {\"u_performed_on\": \"2024-11-13 08:45:00\", \"sys_mod_count\": \"0\", \"u_new_rating\": \"4.5\", \"u_previous_rating\": \"\", \"u_requires_secondary_approval\": \"false\", \"sys_updated_on\": \"2026-05-01 06:36:12\", \"sys_tags\": \"\", \"u_action_type\": \"3\", \"u_approved_by\": \"David Mensah\", \"u_performed_by\": \"Sandra Okafor\", \"sys_id\": \"b53893c2e9e003103e4839baa5071144\", \"u_previous_state\": \"Manager Review\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:36:12\", \"u_justification\": \"Daniel Osei's manager, who was the responsible evaluator for review record PRR0001001, was unexpectedly placed on medical leave on 2024-11-08 and was unable to submit the manager evaluation before the November 10 deadline. HR has reviewed the available evidence including Daniel's self-assessment score of 3.5, peer feedback, and goal completion documentation. An interim proposed rating of 4.5 has been assigned based on available data and consultation with the Engineering department head. The record has been advanced to Calibration state to allow the Engineering Annual 2024 calibration session to proceed as scheduled on 2024-11-18. The calibration panel will have full visibility of the circumstances and may adjust the rating as appropriate.\", \"u_new_state\": \"Calibration\", \"sys_created_by\": \"admin\", \"u_review_record\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prf_review_record/432813c2e9e003103e4839baa507113a\", \"value\": \"432813c2e9e003103e4839baa507113a\"}}]}", "schema": "{\"u_prf_review_record\": {\"u_number\": {\"type\": \"str\"}, \"u_review_cycle\": {\"FK\": \"u_prf_review_cycle\"}, \"u_employee\": {\"FK\": \"u_prf_employee\"}, \"u_rating_scale\": {\"FK\": \"u_prf_rating_scale\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Self-Assessment\", \"Manager Review\", \"Calibration\", \"Approved / Published\"]}, \"u_self_assessment_score\": {\"type\": \"decimal\"}, \"u_self_assessment_comments\": {\"type\": \"str\"}, \"u_self_assessment_submitted_on\": {\"type\": \"str\"}, \"u_manager_proposed_rating\": {\"type\": \"decimal\"}, \"u_manager_evaluation_comments\": {\"type\": \"str\"}, \"u_manager_evaluation_submitted_on\": {\"type\": \"str\"}, \"u_final_rating\": {\"type\": \"decimal\"}, \"u_published_on\": {\"type\": \"str\"}, \"u_requires_calibration\": {\"type\": \"bool\"}, \"u_hr_override_reason\": {\"type\": \"str\"}}, \"u_prf_review_cycle\": {\"u_name\": {\"type\": \"str\"}, \"u_cycle_year\": {\"type\": \"int\"}, \"u_cycle_type\": {\"type\": \"str\", \"enum\": [\"Annual\", \"Mid-Year\", \"Probationary\"]}, \"u_department\": {\"type\": \"str\"}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_self_assessment_deadline\": {\"type\": \"str\"}, \"u_manager_review_deadline\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Planning\", \"Active\", \"Closed\"]}, \"u_closed_on\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_created_by_hr\": {\"type\": \"str\"}}, \"u_prf_employee\": {\"u_name\": {\"type\": \"str\"}, \"u_employee_id\": {\"type\": \"str\"}, \"u_manager\": {\"FK\": \"u_prf_employee\"}, \"u_job_title\": {\"type\": \"str\"}, \"u_department\": {\"type\": \"str\"}, \"u_hire_date\": {\"type\": \"str\"}, \"u_employment_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"On Leave\", \"Terminated\"]}, \"u_location\": {\"type\": \"str\"}, \"u_cost_center\": {\"type\": \"str\"}, \"u_eligible_for_review\": {\"type\": \"bool\"}, \"u_preferred_language\": {\"type\": \"str\"}, \"u_performance_tier\": {\"type\": \"str\", \"enum\": [\"Junior\", \"Mid-Level\", \"Senior\", \"Lead\"]}, \"u_bio_summary\": {\"type\": \"str\"}, \"u_years_in_role\": {\"type\": \"decimal\"}}, \"u_prf_rating_scale\": {\"u_name\": {\"type\": \"str\"}, \"u_min_score\": {\"type\": \"decimal\"}, \"u_max_score\": {\"type\": \"decimal\"}, \"u_lowest_tier_threshold\": {\"type\": \"decimal\"}, \"u_highest_tier_threshold\": {\"type\": \"decimal\"}, \"u_increment_step\": {\"type\": \"decimal\"}, \"u_scale_type\": {\"type\": \"str\", \"enum\": [\"Numeric\", \"Descriptive\", \"Hybrid\"]}, \"u_label_lowest\": {\"type\": \"str\"}, \"u_label_highest\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_description\": {\"type\": \"str\"}}, \"u_prf_employee_goal\": {\"u_review_record\": {\"FK\": \"u_prf_review_record\"}, \"u_goal_title\": {\"type\": \"str\"}, \"u_goal_description\": {\"type\": \"str\"}, \"u_category\": {\"type\": \"str\", \"enum\": [\"Performance\", \"Development\", \"Behavioral\", \"Strategic\"]}, \"u_target_date\": {\"type\": \"str\"}, \"u_weight_percent\": {\"type\": \"decimal\"}, \"u_employee_achievement_notes\": {\"type\": \"str\"}, \"u_self_score\": {\"type\": \"decimal\"}, \"u_manager_score\": {\"type\": \"decimal\"}, \"u_completion_status\": {\"type\": \"str\", \"enum\": [\"Not Started\", \"In Progress\", \"Completed\", \"Missed\"]}, \"u_approved_by_manager\": {\"type\": \"bool\"}}, \"u_prf_calibration_session\": {\"u_review_cycle\": {\"FK\": \"u_prf_review_cycle\"}, \"u_session_name\": {\"type\": \"str\"}, \"u_scheduled_date\": {\"type\": \"str\"}, \"u_facilitator_name\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Scheduled\", \"In Progress\", \"Completed\", \"Cancelled\"]}, \"u_department_scope\": {\"type\": \"str\"}, \"u_session_notes\": {\"type\": \"str\"}, \"u_completed_on\": {\"type\": \"str\"}, \"u_total_nominees\": {\"type\": \"int\"}, \"u_consensus_reached\": {\"type\": \"bool\"}, \"u_location_or_link\": {\"type\": \"str\"}}, \"u_prf_calibration_nominee\": {\"u_calibration_session\": {\"FK\": \"u_prf_calibration_session\"}, \"u_review_record\": {\"FK\": \"u_prf_review_record\"}, \"u_nomination_reason\": {\"type\": \"str\", \"enum\": [\"Highest Tier\", \"Lowest Tier\", \"Rating Dispute\", \"Exceptional Case\"]}, \"u_pre_calibration_rating\": {\"type\": \"decimal\"}, \"u_post_calibration_rating\": {\"type\": \"decimal\"}, \"u_rating_adjusted\": {\"type\": \"bool\"}, \"u_adjustment_justification\": {\"type\": \"str\"}, \"u_discussion_notes\": {\"type\": \"str\"}, \"u_outcome_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rating Adjusted\", \"Deferred\"]}, \"u_reviewed_by\": {\"type\": \"str\"}, \"u_nominated_on\": {\"type\": \"str\"}}, \"u_prf_feedback_entry\": {\"u_review_record\": {\"FK\": \"u_prf_review_record\"}, \"u_feedback_type\": {\"type\": \"str\", \"enum\": [\"Peer\", \"Upward\", \"Cross-Functional\"]}, \"u_provider_name\": {\"type\": \"str\"}, \"u_provider_role\": {\"type\": \"str\"}, \"u_strengths_comments\": {\"type\": \"str\"}, \"u_improvement_comments\": {\"type\": \"str\"}, \"u_overall_score\": {\"type\": \"decimal\"}, \"u_submitted_on\": {\"type\": \"str\"}, \"u_anonymous\": {\"type\": \"bool\"}, \"u_visibility\": {\"type\": \"str\", \"enum\": [\"Manager Only\", \"Employee and Manager\", \"HR Only\"]}, \"u_acknowledged_by_employee\": {\"type\": \"bool\"}}, \"u_prf_notification_log\": {\"u_review_cycle\": {\"FK\": \"u_prf_review_cycle\"}, \"u_review_record\": {\"FK\": \"u_prf_review_record\"}, \"u_notification_type\": {\"type\": \"str\", \"enum\": [\"Cycle Open\", \"Self-Assessment Due\", \"Manager Review Due\", \"Rating Published\", \"Reminder\"]}, \"u_recipient_name\": {\"type\": \"str\"}, \"u_recipient_email\": {\"type\": \"str\"}, \"u_subject\": {\"type\": \"str\"}, \"u_message_body\": {\"type\": \"str\"}, \"u_sent_on\": {\"type\": \"str\"}, \"u_delivery_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Sent\", \"Failed\"]}, \"u_retry_count\": {\"type\": \"int\"}, \"u_triggered_by_state\": {\"type\": \"str\"}, \"u_acknowledged\": {\"type\": \"bool\"}}, \"u_prf_hr_action_log\": {\"u_review_record\": {\"FK\": \"u_prf_review_record\"}, \"u_action_type\": {\"type\": \"str\", \"enum\": [\"Reopen Record\", \"Override Rating\", \"Advance State\", \"Close Cycle Override\", \"Reassign Manager\"]}, \"u_performed_by\": {\"type\": \"str\"}, \"u_performed_on\": {\"type\": \"str\"}, \"u_previous_state\": {\"type\": \"str\"}, \"u_new_state\": {\"type\": \"str\"}, \"u_previous_rating\": {\"type\": \"decimal\"}, \"u_new_rating\": {\"type\": \"decimal\"}, \"u_justification\": {\"type\": \"str\"}, \"u_approved_by\": {\"type\": \"str\"}, \"u_requires_secondary_approval\": {\"type\": \"bool\"}}}", "business_rules": [{"name": "init_review_defaults_create_goal", "fires_on_table": "u_prf_review_record", "filter_condition": "u_state=1^u_requires_calibration=false", "trigger_sequence": "before", "trigger_type": "insert", "order": 100, "script": "(function executeRule(current, previous) {\n\n // --- 1. Initialize self-assessment score to 0 on the new review record ---\n var oldSelfScore = current.getValue('u_self_assessment_score');\n current.setValue('u_self_assessment_score', 0);\n _ewmLog('u_prf_review_record', 'u_self_assessment_score', oldSelfScore, current.getValue('u_self_assessment_score'), '');\n\n // --- 2. Initialize manager proposed rating to 0 ---\n var oldMgrRating = current.getValue('u_manager_proposed_rating');\n current.setValue('u_manager_proposed_rating', 0);\n _ewmLog('u_prf_review_record', 'u_manager_proposed_rating', oldMgrRating, current.getValue('u_manager_proposed_rating'), '');\n\n // --- 3. Initialize final rating to 0 ---\n var oldFinalRating = current.getValue('u_final_rating');\n current.setValue('u_final_rating', 0);\n _ewmLog('u_prf_review_record', 'u_final_rating', oldFinalRating, current.getValue('u_final_rating'), '');\n\n // --- 4. Create a default Performance goal for this review record ---\n var gr = new GlideRecord('u_prf_employee_goal');\n gr.initialize();\n gr.setValue('u_review_record', current.getUniqueValue());\n gr.setValue('u_goal_title', 'Core Performance Objectives');\n gr.setValue('u_category', '1');\n gr.setValue('u_weight_percent', 100);\n gr.setValue('u_completion_status', '1');\n gr.setValue('u_approved_by_manager', 'false');\n _ewmLog('u_prf_employee_goal', 'u_goal_title', '', 'Core Performance Objectives', '');\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "goal_insert_init_feedback_notify", "fires_on_table": "u_prf_employee_goal", "filter_condition": "u_category=1^u_completion_status=1^u_weight_percentISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a notification log entry for the new performance goal\n var grNotif = new GlideRecord('u_prf_notification_log');\n grNotif.initialize();\n grNotif.setValue('u_review_record', current.getValue('u_review_record'));\n _ewmLog('u_prf_notification_log', 'u_review_record', '', current.getValue('u_review_record'), '');\n grNotif.setValue('u_notification_type', '2');\n _ewmLog('u_prf_notification_log', 'u_notification_type', '', '2', '');\n grNotif.setValue('u_subject', 'New Performance Goal Created');\n _ewmLog('u_prf_notification_log', 'u_subject', '', 'New Performance Goal Created', '');\n grNotif.setValue('u_delivery_status', '1');\n _ewmLog('u_prf_notification_log', 'u_delivery_status', '', '1', '');\n grNotif.setValue('u_recipient_name', 'Employee');\n _ewmLog('u_prf_notification_log', 'u_recipient_name', '', 'Employee', '');\n grNotif.setValue('u_message_body', 'A performance goal has been added to your review record. Please review and begin tracking progress.');\n _ewmLog('u_prf_notification_log', 'u_message_body', '', 'A performance goal has been added to your review record. Please review and begin tracking progress.', '');\n grNotif.setValue('u_triggered_by_state', 'goal_insert');\n _ewmLog('u_prf_notification_log', 'u_triggered_by_state', '', 'goal_insert', '');\n grNotif.setValue('u_retry_count', 0);\n _ewmLog('u_prf_notification_log', 'u_retry_count', '', '0', '');\n grNotif.setValue('u_acknowledged', 'false');\n _ewmLog('u_prf_notification_log', 'u_acknowledged', '', 'false', '');\n try {\n var r1 = grNotif.insert();\n if (!r1) { _ewmLog('','','','', 'GR insert failed: ' + grNotif.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert a feedback entry to solicit peer feedback for this review\n var grFb = new GlideRecord('u_prf_feedback_entry');\n grFb.initialize();\n grFb.setValue('u_review_record', current.getValue('u_review_record'));\n _ewmLog('u_prf_feedback_entry', 'u_review_record', '', current.getValue('u_review_record'), '');\n grFb.setValue('u_feedback_type', '1');\n _ewmLog('u_prf_feedback_entry', 'u_feedback_type', '', '1', '');\n grFb.setValue('u_provider_name', 'Pending Assignment');\n _ewmLog('u_prf_feedback_entry', 'u_provider_name', '', 'Pending Assignment', '');\n grFb.setValue('u_visibility', '2');\n _ewmLog('u_prf_feedback_entry', 'u_visibility', '', '2', '');\n grFb.setValue('u_anonymous', 'false');\n _ewmLog('u_prf_feedback_entry', 'u_anonymous', '', 'false', '');\n grFb.setValue('u_acknowledged_by_employee', 'false');\n _ewmLog('u_prf_feedback_entry', 'u_acknowledged_by_employee', '', 'false', '');\n try {\n var r2 = grFb.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grFb.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n // 3. Update the parent review record to initialize requires_calibration\n var rrSysId = current.getValue('u_review_record');\n if (rrSysId) {\n var grRR = new GlideRecord('u_prf_review_record');\n grRR.addQuery('sys_id', rrSysId);\n grRR.query();\n if (grRR.next()) {\n var oldCal = grRR.getValue('u_requires_calibration');\n grRR.setValue('u_requires_calibration', 'false');\n _ewmLog('u_prf_review_record', 'u_requires_calibration', oldCal, 'false', '');\n try {\n var r3 = grRR.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed: ' + grRR.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n }\n\n})(current, previous);"}, {"name": "peer_feedback_triggers_review_update", "fires_on_table": "u_prf_feedback_entry", "filter_condition": "u_feedback_type=1^u_visibility=2", "trigger_sequence": "after", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update the linked review record: set requires_calibration and manager_evaluation_comments\n var rrSys = current.getValue('u_review_record');\n if (rrSys) {\n var gr = new GlideRecord('u_prf_review_record');\n gr.addQuery('sys_id', rrSys);\n gr.query();\n if (gr.next()) {\n var oldReqCal = gr.getValue('u_requires_calibration');\n gr.setValue('u_requires_calibration', 'true');\n _ewmLog('u_prf_review_record', 'u_requires_calibration', oldReqCal, gr.getValue('u_requires_calibration'), '');\n\n var oldMgrComments = gr.getValue('u_manager_evaluation_comments');\n gr.setValue('u_manager_evaluation_comments', 'Peer feedback received - pending manager review');\n _ewmLog('u_prf_review_record', 'u_manager_evaluation_comments', oldMgrComments, gr.getValue('u_manager_evaluation_comments'), '');\n\n try {\n var r = gr.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + gr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Insert a calibration nominee record linked to the review record\n if (rrSys) {\n var cn = new GlideRecord('u_prf_calibration_nominee');\n cn.initialize();\n cn.setValue('u_review_record', rrSys);\n _ewmLog('u_prf_calibration_nominee', 'u_review_record', '', rrSys, '');\n\n cn.setValue('u_nomination_reason', '4');\n _ewmLog('u_prf_calibration_nominee', 'u_nomination_reason', '', '4', '');\n\n try {\n var r2 = cn.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + cn.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n\n})(current, previous);"}, {"name": "set_calibration_state_log_action", "fires_on_table": "u_prf_review_record", "filter_condition": "u_requires_calibrationCHANGESTOtrue^u_manager_evaluation_commentsISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Set state to Calibration (4) on current review record\n var oldState = current.getValue('u_state');\n current.setValue('u_state', '4');\n _ewmLog('u_prf_review_record', 'u_state', oldState, current.getValue('u_state'), '');\n\n // 2. Set manager_proposed_rating based on self_assessment_score\n var oldRating = current.getValue('u_manager_proposed_rating');\n var selfScore = current.getValue('u_self_assessment_score');\n var proposedRating = selfScore ? selfScore : '3.5';\n current.setValue('u_manager_proposed_rating', proposedRating);\n _ewmLog('u_prf_review_record', 'u_manager_proposed_rating', oldRating, current.getValue('u_manager_proposed_rating'), '');\n\n // 3. Set final_rating placeholder\n var oldFinal = current.getValue('u_final_rating');\n current.setValue('u_final_rating', proposedRating);\n _ewmLog('u_prf_review_record', 'u_final_rating', oldFinal, current.getValue('u_final_rating'), '');\n\n // 4. Insert HR Action Log entry to record the state advance\n var gr = new GlideRecord('u_prf_hr_action_log');\n gr.initialize();\n gr.setValue('u_review_record', current.getUniqueValue());\n _ewmLog('u_prf_hr_action_log', 'u_review_record', '', current.getUniqueValue(), '');\n gr.setValue('u_action_type', '3');\n _ewmLog('u_prf_hr_action_log', 'u_action_type', '', '3', '');\n gr.setValue('u_performed_by', 'system_calibration_trigger');\n _ewmLog('u_prf_hr_action_log', 'u_performed_by', '', 'system_calibration_trigger', '');\n gr.setValue('u_previous_state', oldState || '');\n _ewmLog('u_prf_hr_action_log', 'u_previous_state', '', oldState || '', '');\n gr.setValue('u_new_state', '4');\n _ewmLog('u_prf_hr_action_log', 'u_new_state', '', '4', '');\n gr.setValue('u_justification', 'Auto-advanced to Calibration because requires_calibration was set to true');\n _ewmLog('u_prf_hr_action_log', 'u_justification', '', 'Auto-advanced to Calibration because requires_calibration was set to true', '');\n gr.setValue('u_requires_secondary_approval', 'false');\n _ewmLog('u_prf_hr_action_log', 'u_requires_secondary_approval', '', 'false', '');\n try {\n var r = gr.insert();\n if (!r) { _ewmLog('','','','', 'GR insert failed: ' + gr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "log_calibration_on_hr_advance", "fires_on_table": "u_prf_hr_action_log", "filter_condition": "u_action_type=3^u_requires_secondary_approval=false", "trigger_sequence": "after", "trigger_type": "insert", "order": 500, "script": "(function executeRule(current, previous) {\n\n var reviewRecRef = current.getValue('u_review_record');\n var newState = current.getValue('u_new_state') || 'Calibration';\n var performedBy = current.getValue('u_performed_by') || 'HR System';\n\n // Look up the review record to get the review cycle reference\n var rrGr = new GlideRecord('u_prf_review_record');\n var cycleRef = '';\n if (rrGr.get(reviewRecRef)) {\n cycleRef = rrGr.getValue('u_review_cycle') || '';\n }\n\n // Insert a new calibration session for secondary approval tracking\n var gr = new GlideRecord('u_prf_calibration_session');\n gr.initialize();\n\n gr.setValue('u_review_cycle', cycleRef);\n _ewmLog('u_prf_calibration_session', 'u_review_cycle', '', cycleRef, '');\n\n gr.setValue('u_session_name', 'HR Advance Calibration - ' + newState);\n _ewmLog('u_prf_calibration_session', 'u_session_name', '', 'HR Advance Calibration - ' + newState, '');\n\n gr.setValue('u_status', '1');\n _ewmLog('u_prf_calibration_session', 'u_status', '', '1', '');\n\n gr.setValue('u_facilitator_name', performedBy);\n _ewmLog('u_prf_calibration_session', 'u_facilitator_name', '', performedBy, '');\n\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "init_calibration_session_on_insert", "fires_on_table": "u_prf_calibration_session", "filter_condition": "u_status=1^u_consensus_reached=false", "trigger_sequence": "before", "trigger_type": "insert", "order": 100, "script": "(function executeRule(current, previous /*null when insert*/) {\n\n // Set default session notes for newly scheduled calibration sessions\n var oldNotes = current.getValue('u_session_notes');\n current.setValue('u_session_notes', 'Auto-initialized calibration session pending facilitator review');\n _ewmLog('u_prf_calibration_session', 'u_session_notes', oldNotes, current.getValue('u_session_notes'), '');\n\n // Default total nominees to 0\n var oldNominees = current.getValue('u_total_nominees');\n current.setValue('u_total_nominees', '0');\n _ewmLog('u_prf_calibration_session', 'u_total_nominees', oldNominees, current.getValue('u_total_nominees'), '');\n\n // Set department scope default\n var oldScope = current.getValue('u_department_scope');\n current.setValue('u_department_scope', 'All Departments');\n _ewmLog('u_prf_calibration_session', 'u_department_scope', oldScope, current.getValue('u_department_scope'), '');\n\n // Set location or link default\n var oldLocation = current.getValue('u_location_or_link');\n current.setValue('u_location_or_link', 'https://meet.company.com/calibration');\n _ewmLog('u_prf_calibration_session', 'u_location_or_link', oldLocation, current.getValue('u_location_or_link'), '');\n\n // Set facilitator name if empty\n var oldFacilitator = current.getValue('u_facilitator_name');\n current.setValue('u_facilitator_name', 'HR Calibration Team');\n _ewmLog('u_prf_calibration_session', 'u_facilitator_name', oldFacilitator, current.getValue('u_facilitator_name'), '');\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "343d022d80a807103e487b245ac97793", "u_br_name": "goal_insert_init_feedback_notify", "u_table_name": "u_prf_feedback_entry", "u_field_name": "u_review_record", "u_old_value": "", "u_new_value": "f83d022d80a807103e487b245ac9778e", "u_error": "", "sys_created_on": "2026-04-29 11:51:29"}, {"sys_id": "383d022d80a807103e487b245ac9778f", "u_br_name": "init_review_defaults_create_goal", "u_table_name": "u_prf_review_record", "u_field_name": "u_final_rating", "u_old_value": "3", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:51:29"}, {"sys_id": "383d022d80a807103e487b245ac97793", "u_br_name": "goal_insert_init_feedback_notify", "u_table_name": "u_prf_feedback_entry", "u_field_name": "u_provider_name", "u_old_value": "", "u_new_value": "Pending Assignment", "u_error": "", "sys_created_on": "2026-04-29 11:51:29"}, {"sys_id": "3c3d022d80a807103e487b245ac97793", "u_br_name": "goal_insert_init_feedback_notify", "u_table_name": "u_prf_feedback_entry", "u_field_name": "u_anonymous", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:51:29"}, {"sys_id": "703d022d80a807103e487b245ac97791", "u_br_name": "goal_insert_init_feedback_notify", "u_table_name": "u_prf_notification_log", "u_field_name": "u_notification_type", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:51:29"}, {"sys_id": "743d022d80a807103e487b245ac97791", "u_br_name": "goal_insert_init_feedback_notify", "u_table_name": "u_prf_notification_log", "u_field_name": "u_delivery_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:51:29"}, {"sys_id": "743d022d80a807103e487b245ac97795", "u_br_name": "peer_feedback_triggers_review_update", "u_table_name": "u_prf_calibration_nominee", "u_field_name": "u_review_record", "u_old_value": "", "u_new_value": "f83d022d80a807103e487b245ac9778e", "u_error": "", "sys_created_on": "2026-04-29 11:51:29"}, {"sys_id": "783d022d80a807103e487b245ac97791", "u_br_name": "goal_insert_init_feedback_notify", "u_table_name": "u_prf_notification_log", "u_field_name": "u_message_body", "u_old_value": "", "u_new_value": "A performance goal has been added to your review record. 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"init_review_defaults_create_goal", "u_table_name": "u_prf_review_record", "u_field_name": "u_self_assessment_score", "u_old_value": "3.5", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:51:29"}, {"sys_id": "fc3d022d80a807103e487b245ac97790", "u_br_name": "goal_insert_init_feedback_notify", "u_table_name": "u_prf_notification_log", "u_field_name": "u_review_record", "u_old_value": "", "u_new_value": "f83d022d80a807103e487b245ac9778e", "u_error": "", "sys_created_on": "2026-04-29 11:51:29"}, {"sys_id": "fc3d022d80a807103e487b245ac97791", "u_br_name": "goal_insert_init_feedback_notify", "u_table_name": "u_prf_notification_log", "u_field_name": "u_acknowledged", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:51:29"}], "audits": [{"tablename": "u_prf_rating_scale", "fieldname": "u_active", "oldvalue": "", "newvalue": "1", "documentkey": "ec3d022d80a807103e487b245ac97746"}, {"tablename": "u_prf_review_record", "fieldname": 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"newvalue": "goal_insert", "documentkey": "703d022d80a807103e487b245ac97792"}, {"tablename": "u_prf_feedback_entry", "fieldname": "u_anonymous", "oldvalue": "", "newvalue": "0", "documentkey": "303d022d80a807103e487b245ac97794"}, {"tablename": "u_prf_notification_log", "fieldname": "u_recipient_name", "oldvalue": "", "newvalue": "Employee", "documentkey": "703d022d80a807103e487b245ac97792"}, {"tablename": "u_prf_calibration_nominee", "fieldname": "u_rating_adjusted", "oldvalue": "", "newvalue": "0", "documentkey": "783d022d80a807103e487b245ac97795"}, {"tablename": "u_prf_review_record", "fieldname": "u_state", "oldvalue": "", "newvalue": "1", "documentkey": "f83d022d80a807103e487b245ac9778e"}, {"tablename": "u_prf_employee_goal", "fieldname": "u_goal_title", "oldvalue": "", "newvalue": "Core Performance Objectives", "documentkey": "3c3d022d80a807103e487b245ac9778f"}, {"tablename": "u_prf_review_record", "fieldname": "u_self_assessment_comments", "oldvalue": "", "newvalue": "Initial 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A compensating network segmentation control will be in place during migration.\", \"u_denial_reason\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:49:18\", \"u_policy\": \"ec19cd5ee92843103e4839baa5071111\", \"u_status\": \"4\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"\", \"u_requires_senior_approval\": \"false\"}", "supporting_data": "{\"u_pex_exception_request\": [{\"u_number\": \"PEX0001003\", \"u_expiration_date\": \"\", \"u_submission_date\": \"2024-08-01\", \"u_title\": \"Vulnerability Remediation SLA Exception for Production Database Cluster - CVE-2024-21762\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"4\", \"sys_updated_on\": \"2026-05-01 07:33:47\", \"sys_tags\": \"\", \"u_scope_description\": \"Applies exclusively to the production database cluster gateway nodes (db-gw-prod-01 and db-gw-prod-02) for the duration of the 14-day exception window ending August 15, 2024. All other systems subject to the Vulnerability Remediation SLA Policy remain unaffected.\", \"sys_id\": \"11656fc6e9a403103e4839baa5071165\", \"u_description\": \"CVE-2024-21762 (Fortinet FortiOS SSL-VPN RCE) has been identified on the production database cluster gateway. The standard remediation SLA requires patching within 7 days for critical CVEs. However, the patch requires a full cluster restart which cannot be performed outside of the quarterly maintenance window scheduled for August 15, 2024, 14 days from now. This request seeks a 14-day exception to the Vulnerability Remediation SLA Policy.\", \"u_business_justification\": \"An unscheduled restart of the production database cluster carries a high risk of data corruption and extended downtime estimated at 4-6 hours, impacting all customer-facing services. The quarterly maintenance window on August 15 is the earliest safe opportunity. Compensating controls including WAF rule deployment and network segmentation will be implemented immediately to reduce exposure during the exception period.\", \"u_denial_reason\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:33:47\", \"u_policy\": \"\", \"u_status\": \"2\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"\", \"u_requires_senior_approval\": \"true\"}, {\"u_number\": \"PEX0001002\", \"u_expiration_date\": \"\", \"u_submission_date\": \"2024-07-22\", \"u_title\": \"Sole-Source Procurement Exception for Emergency SIEM License Renewal\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"2\", \"sys_updated_on\": \"2026-05-01 07:33:46\", \"sys_tags\": \"\", \"u_scope_description\": \"Limited to the single renewal transaction for Splunk Enterprise Security, covering a 12-month license term for up to 500 GB/day ingest. Does not authorize any additional sole-source purchases from this vendor.\", \"sys_id\": \"4d656fc6e9a403103e4839baa5071162\", \"u_description\": \"The organization's current SIEM platform license expires in 18 days. Due to an administrative oversight, the standard competitive bidding process (minimum 30-day RFP cycle) cannot be completed before expiration. This request seeks an exception to the Competitive Bidding Policy to allow a direct renewal with the incumbent vendor, Splunk, to prevent a gap in security monitoring coverage.\", \"u_business_justification\": \"A lapse in SIEM coverage would leave the organization without centralized log monitoring and alerting, violating SOC 2 Type II audit requirements and potentially triggering a material finding. The cost of a competitive re-evaluation at this stage exceeds the estimated savings, and the incumbent vendor has agreed to hold current pricing for the renewal term.\", \"u_denial_reason\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:33:46\", \"u_policy\": \"\", \"u_status\": \"3\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"\", \"u_requires_senior_approval\": \"false\"}, {\"u_number\": \"PEX0010042\", \"u_expiration_date\": \"2025-09-01\", \"u_submission_date\": \"2025-06-01\", \"u_title\": \"Temporary bypass of encryption requirement for legacy migration\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"3\", \"sys_updated_on\": \"2026-05-01 14:49:18\", \"sys_tags\": \"\", \"u_scope_description\": \"Legacy ERP data migration pipeline in datacenter DC-EAST-02.\", \"sys_id\": \"7419cd5ee92843103e4839baa50711bb\", \"u_description\": \"Request to temporarily exempt the legacy ERP data migration pipeline from encryption-at-rest requirements during the 90-day migration window.\", \"u_business_justification\": \"The legacy ERP system does not support AES-256 encryption at rest. A compensating network segmentation control will be in place during migration.\", \"u_denial_reason\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:49:18\", \"u_policy\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_policy/ec19cd5ee92843103e4839baa5071111\", \"value\": \"ec19cd5ee92843103e4839baa5071111\"}, \"u_status\": \"4\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"\", \"u_requires_senior_approval\": \"false\"}, {\"u_number\": \"PEX0001001\", \"u_expiration_date\": \"2024-09-10\", \"u_submission_date\": \"2024-06-10\", \"u_title\": \"Temporary MFA Exemption for Legacy VPN Client - Remote Contractor Access\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"3\", \"sys_updated_on\": \"2026-05-01 07:33:46\", \"sys_tags\": \"\", \"u_scope_description\": \"Applies to 8 named contractor accounts in the CONTRACTOR_ERP_TEAM group accessing the legacy VPN endpoint (vpn-legacy.corp.example.com) only. Does not apply to any internal employee accounts.\", \"sys_id\": \"89652fc6e9a403103e4839baa50711e3\", \"u_description\": \"The contractor team supporting the legacy ERP integration project is unable to use the standard MFA token application due to incompatibility with their managed device configuration. This request seeks a 90-day exception to the MFA Enforcement Policy to allow password-only authentication via the legacy VPN client while the contractor devices are reconfigured.\", \"u_business_justification\": \"Blocking contractor access would halt the ERP integration project, which is on the critical path for the Q3 financial close. The project has a hard deadline of September 30 and delay would result in significant financial and operational impact. Contractor device reconfiguration is scheduled to complete within 60 days.\", \"u_denial_reason\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:33:46\", \"u_policy\": \"\", \"u_status\": \"5\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2024-06-17\", \"u_requires_senior_approval\": \"false\"}], \"u_pex_policy\": [{\"u_name\": \"Vulnerability Remediation SLA Policy\", \"u_max_exception_duration_days\": \"30\", \"u_regulatory_reference\": \"NIST SP 800-40 Rev. 4; CIS Control 7; PCI DSS Requirement 6.3.3; SOC 2 CC7.1\", \"u_effective_date\": \"2023-03-01\", \"u_version\": \"1.8\", \"sys_mod_count\": \"0\", \"u_requires_compensating_control\": \"true\", \"sys_updated_on\": \"2026-05-01 07:33:43\", \"sys_tags\": \"\", \"u_category\": \"1\", \"sys_id\": \"14652fc6e9a403103e4839baa50711da\", \"u_description\": \"This policy defines mandatory remediation service level agreements (SLAs) for all identified vulnerabilities based on their CVSS severity rating. Critical vulnerabilities (CVSS 9.0–10.0) must be remediated within 7 calendar days of identification. High vulnerabilities (CVSS 7.0–8.9) must be remediated within 30 days. Medium vulnerabilities within 90 days, and low vulnerabilities within 180 days. Exceptions to these timelines require a formal exception request with documented compensating controls and senior security leadership approval for any critical or high severity finding.\", \"u_inherent_risk_level\": \"4\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:33:43\", \"u_active\": \"true\", \"u_policy_number\": \"POL-SEC-0089\", \"u_exception_approval_threshold\": \"3\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-03-01\"}, {\"u_name\": \"Multi-Factor Authentication Enforcement Policy\", \"u_max_exception_duration_days\": \"90\", \"u_regulatory_reference\": \"NIST SP 800-63B; SOC 2 CC6.1; ISO 27001 A.9.4.2\", \"u_effective_date\": \"2022-01-15\", \"u_version\": \"3.1\", \"sys_mod_count\": \"0\", \"u_requires_compensating_control\": \"true\", \"sys_updated_on\": \"2026-05-01 07:33:42\", \"sys_tags\": \"\", \"u_category\": \"1\", \"sys_id\": \"50652fc6e9a403103e4839baa50711d8\", \"u_description\": \"This policy mandates the use of multi-factor authentication (MFA) for all remote access to corporate systems, including VPN, cloud applications, and administrative consoles. All users, including contractors and third-party vendors, must enroll in an approved MFA method prior to being granted remote access credentials. Password-only authentication is prohibited for any remote access scenario.\", \"u_inherent_risk_level\": \"3\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:33:42\", \"u_active\": \"true\", \"u_policy_number\": \"POL-SEC-0042\", \"u_exception_approval_threshold\": \"2\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-01-15\"}, {\"u_name\": \"Competitive Bidding and Procurement Policy\", \"u_max_exception_duration_days\": \"180\", \"u_regulatory_reference\": \"OMB Circular A-110; FAR 6.302 (where applicable); Internal Audit Standard IAS-P-04\", \"u_effective_date\": \"2020-07-01\", \"u_version\": \"2.4\", \"sys_mod_count\": \"0\", \"u_requires_compensating_control\": \"false\", \"sys_updated_on\": \"2026-05-01 07:33:42\", \"sys_tags\": \"\", \"u_category\": \"2\", \"sys_id\": \"c4652fc6e9a403103e4839baa507118a\", \"u_description\": \"This policy establishes mandatory competitive bidding requirements for all procurement activities exceeding $25,000 USD. A minimum of three qualified vendor responses must be solicited through a formal Request for Proposal (RFP) process with a minimum open period of 30 calendar days. Sole-source or single-vendor procurements are prohibited unless a formal exception has been approved. The policy applies to all departments and includes software licenses, professional services, and hardware acquisitions.\", \"u_inherent_risk_level\": \"2\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:33:42\", \"u_active\": \"true\", \"u_policy_number\": \"POL-PROC-0017\", \"u_exception_approval_threshold\": \"1\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2024-07-01\"}, {\"u_name\": \"Data Encryption Standards Policy\", \"u_max_exception_duration_days\": \"90\", \"u_regulatory_reference\": \"NIST SP 800-53 SC-28\", \"u_effective_date\": \"2024-01-15\", \"u_version\": \"2.1\", \"sys_mod_count\": \"0\", \"u_requires_compensating_control\": \"true\", \"sys_updated_on\": \"2026-05-01 14:49:16\", \"sys_tags\": \"\", \"u_category\": \"1\", \"sys_id\": \"ec19cd5ee92843103e4839baa5071111\", \"u_description\": \"Mandates encryption at rest and in transit for all sensitive data assets.\", \"u_inherent_risk_level\": \"3\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:49:16\", \"u_active\": \"true\", \"u_policy_number\": \"POL-SEC-2024-042\", \"u_exception_approval_threshold\": \"2\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-01-15\"}], \"u_pex_risk_assessment\": [{\"u_residual_risk_score\": \"6\", \"u_completed\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:33:50\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/89652fc6e9a403103e4839baa50711e3\", \"value\": \"89652fc6e9a403103e4839baa50711e3\"}, \"u_vulnerability_description\": \"The legacy VPN client does not support the organization's approved MFA token application due to an API incompatibility with the contractor-managed device MDM profile. This leaves the authentication flow reliant solely on username and password for the 8 affected contractor accounts during the exception period.\", \"sys_tags\": \"\", \"u_impact_score\": \"4\", \"u_assessment_notes\": \"Risk is partially mitigated by the narrow scope (8 named accounts, single VPN endpoint) and the time-bounded nature of the exception (90 days maximum). The ERP integration environment does not contain PII or payment card data, which limits the blast radius of a potential compromise. Residual risk score calculated as likelihood (3) multiplied by impact (4) divided by a mitigation factor of 2.0 reflecting the scope restriction and monitoring controls.\", \"sys_id\": \"0a656fc6e9a403103e4839baa50711f7\", \"u_residual_risk_level\": \"2\", \"sys_updated_by\": \"admin\", \"u_recommended_action\": \"Approve the exception with strict scope controls. Require IP allowlisting for contractor source addresses, enforce a 15-minute session timeout on the legacy VPN endpoint, and mandate daily review of authentication logs for the affected accounts. Accelerate contractor device reconfiguration timeline to reduce exception duration below 60 days if possible.\", \"sys_created_on\": \"2026-05-01 07:33:50\", \"u_likelihood_score\": \"3\", \"u_assessment_date\": \"2024-06-14\", \"u_threat_description\": \"An attacker who obtains contractor credentials through phishing or credential stuffing could authenticate to the legacy VPN endpoint without requiring a second factor, potentially gaining access to internal ERP integration systems and sensitive financial data.\", \"sys_created_by\": \"admin\"}, {\"u_residual_risk_score\": \"12\", \"u_completed\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:33:51\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/11656fc6e9a403103e4839baa5071165\", \"value\": \"11656fc6e9a403103e4839baa5071165\"}, \"u_vulnerability_description\": \"The production database cluster gateway nodes (db-gw-prod-01 and db-gw-prod-02) are running FortiOS version 7.4.1, which is confirmed vulnerable to CVE-2024-21762. The patch requires a full cluster restart that cannot be safely performed outside of the quarterly maintenance window on August 15, 2024, creating a mandatory 14-day window during which the vulnerability will remain unpatched.\", \"sys_tags\": \"\", \"u_impact_score\": \"5\", \"u_assessment_notes\": \"This assessment was expedited given the critical severity and active exploitation status of CVE-2024-21762. Residual risk score of 12.0 reflects likelihood (4) multiplied by impact (5) with a mitigation factor of 1.67 applied for the proposed compensating controls. Even with controls in place, residual risk remains HIGH and does not reduce to Medium due to the active exploitation in the wild. The 14-day exception window must be treated as a hard deadline with no further extensions permitted. Patch verification testing must be completed in the staging environment prior to the August 15 maintenance window.\", \"sys_id\": \"96656fc6e9a403103e4839baa50711fa\", \"u_residual_risk_level\": \"3\", \"sys_updated_by\": \"admin\", \"u_recommended_action\": \"Approve the exception only if all of the following compensating controls are implemented and verified before the exception becomes active: (1) Deploy WAF rule set blocking known CVE-2024-21762 exploit signatures at the perimeter, (2) Apply network segmentation to isolate db-gw-prod-01 and db-gw-prod-02 from non-essential network paths, (3) Enable enhanced IDS/IPS signatures targeting this CVE on all upstream network devices, (4) Implement 24/7 SOC monitoring with a 15-minute escalation SLA for any alerts on the affected nodes. Senior security leadership sign-off is mandatory given the critical risk level.\", \"sys_created_on\": \"2026-05-01 07:33:51\", \"u_likelihood_score\": \"4\", \"u_assessment_date\": \"2024-08-02\", \"u_threat_description\": \"CVE-2024-21762 is a critical remote code execution vulnerability in Fortinet FortiOS SSL-VPN (CVSS 9.8). Active exploitation has been observed in the wild by multiple threat intelligence sources. A successful exploit against the unpatched production database cluster gateway could allow an unauthenticated attacker to execute arbitrary code, potentially leading to full database compromise, data exfiltration, or ransomware deployment affecting all customer-facing services.\", \"sys_created_by\": \"admin\"}, {\"u_residual_risk_score\": \"4.5\", \"u_completed\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:33:52\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/4d656fc6e9a403103e4839baa5071162\", \"value\": \"4d656fc6e9a403103e4839baa5071162\"}, \"u_vulnerability_description\": \"The administrative oversight that allowed the license renewal to reach a critical timeline represents a process gap in the procurement tracking and renewal notification workflow. Without a formal exception, the organization faces either a lapse in SIEM coverage or a policy violation, both of which carry compliance implications under SOC 2 CC7.1.\", \"sys_tags\": \"\", \"u_impact_score\": \"3\", \"u_assessment_notes\": \"Assessment is in progress pending review of the vendor's current pricing against the prior contract to confirm no material cost increase. The procurement team has provided documentation of the incumbent vendor's pricing hold commitment. Final residual risk score and formal recommendation will be updated upon completion of the pricing review. Estimated completion: 2024-07-28.\", \"sys_id\": \"aa656fc6e9a403103e4839baa50711fc\", \"u_residual_risk_level\": \"2\", \"sys_updated_by\": \"admin\", \"u_recommended_action\": \"Pending final review. Preliminary recommendation is to approve the exception given the compliance risk of a SIEM coverage gap outweighs the procurement policy deviation risk. Recommend a post-exception root cause analysis of the renewal tracking failure and implementation of automated renewal alerts at 90, 60, and 30 days prior to expiration.\", \"sys_created_on\": \"2026-05-01 07:33:52\", \"u_likelihood_score\": \"2\", \"u_assessment_date\": \"2024-07-25\", \"u_threat_description\": \"Bypassing the competitive bidding process may result in the organization paying above-market rates for the SIEM license renewal, or may expose the organization to vendor lock-in risk. There is also a reputational and audit risk if the sole-source procurement is not properly documented and justified.\", \"sys_created_by\": \"admin\"}], \"u_pex_compensating_control\": [{\"u_control_status\": \"2\", \"u_last_review_date\": \"2024-08-09\", \"u_control_type\": \"1\", \"sys_mod_count\": \"0\", \"u_accepted_date\": \"2024-08-02\", \"u_control_description\": \"Two coordinated preventive controls have been implemented to reduce exposure during the 14-day exception window for CVE-2024-21762 on db-gw-prod-01 and db-gw-prod-02: (1) WAF Rule Deployment - A custom WAF rule set targeting all known CVE-2024-21762 exploit signatures and associated HTTP request patterns has been deployed at the perimeter firewall and validated against the vendor's published exploit PoC. The rule set is sourced from the organization's threat intelligence feed and will be updated daily for the duration of the exception. (2) Network Segmentation - A micro-segmentation policy has been applied to isolate db-gw-prod-01 and db-gw-prod-02 from all non-essential network paths. Only explicitly authorized source IP ranges corresponding to application servers requiring database connectivity are permitted. All other inbound and outbound traffic to the gateway nodes is denied by default. Both controls were verified by the Security Engineering team on 2024-08-02 prior to exception activation. Enhanced IDS/IPS signatures targeting this CVE are also enabled on all upstream network devices, and 24/7 SOC monitoring with a 15-minute escalation SLA is active for any alerts on the affected nodes.\", \"u_control_name\": \"CVE-2024-21762 WAF Signature Block and Network Segmentation for DB Gateway Nodes\", \"sys_updated_on\": \"2026-05-01 07:33:53\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/11656fc6e9a403103e4839baa5071165\", \"value\": \"11656fc6e9a403103e4839baa5071165\"}, \"sys_tags\": \"\", \"u_implementation_date\": \"2024-08-02\", \"sys_id\": \"be65afc6e9a403103e4839baa5071101\", \"u_review_frequency\": \"7\", \"sys_updated_by\": \"admin\", \"u_accepted\": \"true\", \"sys_created_on\": \"2026-05-01 07:33:53\", \"u_effectiveness_rating\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_control_status\": \"2\", \"u_last_review_date\": \"2024-07-18\", \"u_control_type\": \"2\", \"sys_mod_count\": \"0\", \"u_accepted_date\": \"2024-06-18\", \"u_control_description\": \"The IT Security Operations team performs a daily review of all authentication log entries associated with the 8 named contractor accounts (CONTRACTOR_ERP_TEAM group) on the legacy VPN endpoint. The review covers successful authentications, failed attempts, source IP addresses, session durations, and any access to resources outside the defined ERP integration environment. Any anomalous activity triggers an immediate incident ticket and temporary account suspension pending investigation. Review findings are documented in a shared security log tracker and retained for audit purposes. The daily review is assigned to a named analyst and must be completed by 09:00 local time each business day.\", \"u_control_name\": \"Daily Authentication Log Review for Contractor VPN Accounts\", \"sys_updated_on\": \"2026-05-01 07:33:54\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/89652fc6e9a403103e4839baa50711e3\", \"value\": \"89652fc6e9a403103e4839baa50711e3\"}, \"sys_tags\": \"\", \"u_implementation_date\": \"2024-06-18\", \"sys_id\": \"cf65afc6e9a403103e4839baa507118c\", \"u_review_frequency\": \"30\", \"sys_updated_by\": \"admin\", \"u_accepted\": \"true\", \"sys_created_on\": \"2026-05-01 07:33:54\", \"u_effectiveness_rating\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_control_status\": \"2\", \"u_last_review_date\": \"2024-07-18\", \"u_control_type\": \"1\", \"sys_mod_count\": \"0\", \"u_accepted_date\": \"2024-06-18\", \"u_control_description\": \"A network access control list (ACL) has been configured on the legacy VPN endpoint (vpn-legacy.corp.example.com) to restrict inbound authentication attempts to the 8 named contractor accounts to a pre-approved list of static IP addresses provided by the contractor organization. In addition, a 15-minute idle session timeout has been enforced on all sessions authenticated through this endpoint. Any authentication attempt from an unlisted IP address is automatically blocked and logged. The allowlist is reviewed and re-confirmed weekly by the IT Security team for the duration of the exception period.\", \"u_control_name\": \"Contractor VPN Source IP Allowlist and Session Timeout Enforcement\", \"sys_updated_on\": \"2026-05-01 07:33:53\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/89652fc6e9a403103e4839baa50711e3\", \"value\": \"89652fc6e9a403103e4839baa50711e3\"}, \"sys_tags\": \"\", \"u_implementation_date\": \"2024-06-18\", \"sys_id\": \"fe656fc6e9a403103e4839baa50711fe\", \"u_review_frequency\": \"30\", \"sys_updated_by\": \"admin\", \"u_accepted\": \"true\", \"sys_created_on\": \"2026-05-01 07:33:53\", \"u_effectiveness_rating\": \"3\", \"sys_created_by\": \"admin\"}], \"u_pex_approver_group\": [{\"u_notes\": \"\", \"u_delegate_group\": \"\", \"u_sla_hours\": \"48\", \"u_escalation_hours\": \"72\", \"u_approval_quorum\": \"1\", \"sys_mod_count\": \"0\", \"u_group_name\": \"\", \"u_is_senior_group\": \"false\", \"sys_updated_on\": \"2026-05-01 07:33:44\", \"sys_tags\": \"\", \"sys_id\": \"28652fc6e9a403103e4839baa50711dc\", \"u_group_description\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:33:44\", \"u_min_risk_level\": \"\", \"u_active\": \"true\", \"sys_created_by\": \"admin\", \"u_policy_category\": \"\"}, {\"u_notes\": \"Requires quorum of 2 senior approvers for high-risk exceptions.\", \"u_delegate_group\": \"\", \"u_sla_hours\": \"48\", \"u_escalation_hours\": \"72\", \"u_approval_quorum\": \"2\", \"sys_mod_count\": \"0\", \"u_group_name\": \"Senior Security Exception Board\", \"u_is_senior_group\": \"true\", \"sys_updated_on\": \"2026-05-01 14:49:17\", \"sys_tags\": \"\", \"sys_id\": \"a019cd5ee92843103e4839baa50711b6\", \"u_group_description\": \"Senior approver group for high-risk security policy exceptions.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:49:17\", \"u_min_risk_level\": \"3\", \"u_active\": \"true\", \"sys_created_by\": \"admin\", \"u_policy_category\": \"1\"}, {\"u_notes\": \"\", \"u_delegate_group\": \"\", \"u_sla_hours\": \"48\", \"u_escalation_hours\": \"72\", \"u_approval_quorum\": \"1\", \"sys_mod_count\": \"0\", \"u_group_name\": \"\", \"u_is_senior_group\": \"false\", \"sys_updated_on\": \"2026-05-01 07:33:45\", \"sys_tags\": \"\", \"sys_id\": \"b4652fc6e9a403103e4839baa50711e1\", \"u_group_description\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:33:45\", \"u_min_risk_level\": \"\", \"u_active\": \"true\", \"sys_created_by\": \"admin\", \"u_policy_category\": \"\"}, {\"u_notes\": \"\", \"u_delegate_group\": \"\", \"u_sla_hours\": \"48\", \"u_escalation_hours\": \"72\", \"u_approval_quorum\": \"1\", \"sys_mod_count\": \"0\", \"u_group_name\": \"\", \"u_is_senior_group\": \"false\", \"sys_updated_on\": \"2026-05-01 07:33:44\", \"sys_tags\": \"\", \"sys_id\": \"e0652fc6e9a403103e4839baa50711df\", \"u_group_description\": \"\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:33:44\", \"u_min_risk_level\": \"\", \"u_active\": \"true\", \"sys_created_by\": \"admin\", \"u_policy_category\": \"\"}], \"u_pex_approval_decision\": [{\"u_override_reason\": \"\", \"u_decision_notes\": \"Exception approved following review of the completed risk assessment (residual risk: Medium). The business justification is sound — blocking contractor access would directly impact the Q3 financial close critical path. The narrow scope (8 named accounts, single legacy VPN endpoint) and time-bound duration (90 days) are acceptable. Compensating controls including IP allowlisting and daily authentication log review must be implemented and verified before the exception becomes active.\", \"u_due_date\": \"2024-06-19 17:00:00\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 07:33:55\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/89652fc6e9a403103e4839baa50711e3\", \"value\": \"89652fc6e9a403103e4839baa50711e3\"}, \"sys_tags\": \"\", \"u_is_senior_decision\": \"false\", \"u_approver_group\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_approver_group/28652fc6e9a403103e4839baa50711dc\", \"value\": \"28652fc6e9a403103e4839baa50711dc\"}, \"sys_id\": \"1765afc6e9a403103e4839baa507118f\", \"u_decision_date\": \"2024-06-17 14:32:00\", \"sys_updated_by\": \"admin\", \"u_escalated\": \"false\", \"u_reminder_sent\": \"false\", \"sys_created_on\": \"2026-05-01 07:33:55\", \"u_conditions_imposed\": \"1. Source IP allowlist must be configured and validated on vpn-legacy.corp.example.com prior to exception activation. 2. A 15-minute idle session timeout must be enforced on all sessions for the 8 affected contractor accounts. 3. Daily authentication log reviews must be performed and documented by the IT Security Operations team. 4. Any anomalous authentication activity must trigger immediate account suspension and incident escalation. 5. Exception duration is capped at 90 days with no extensions permitted without a new exception request.\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"\"}, {\"u_override_reason\": \"\", \"u_decision_notes\": \"Decision pending completion of the risk assessment pricing review. Preliminary review of the business justification indicates the compliance risk of a SIEM coverage gap is significant. Awaiting final residual risk score and pricing comparison documentation from the procurement team before rendering a formal decision. Preliminary disposition is favorable pending documentation.\", \"u_due_date\": \"2024-07-27 17:00:00\", \"sys_mod_count\": \"0\", \"u_decision\": \"1\", \"sys_updated_on\": \"2026-05-01 07:33:56\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/4d656fc6e9a403103e4839baa5071162\", \"value\": \"4d656fc6e9a403103e4839baa5071162\"}, \"sys_tags\": \"\", \"u_is_senior_decision\": \"false\", \"u_approver_group\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_approver_group/b4652fc6e9a403103e4839baa50711e1\", \"value\": \"b4652fc6e9a403103e4839baa50711e1\"}, \"sys_id\": \"5365afc6e9a403103e4839baa5071192\", \"u_decision_date\": \"\", \"sys_updated_by\": \"admin\", \"u_escalated\": \"false\", \"u_reminder_sent\": \"true\", \"sys_created_on\": \"2026-05-01 07:33:56\", \"u_conditions_imposed\": \"\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"\"}, {\"u_override_reason\": \"\", \"u_decision_notes\": \"Senior approval required for this critical-risk exception (CVE-2024-21762, CVSS 9.8, active exploitation in the wild). Risk assessment has been completed and confirms HIGH residual risk even with compensating controls in place. All four required compensating controls (WAF rule deployment, network segmentation, enhanced IDS/IPS signatures, 24/7 SOC monitoring) have been verified as implemented by the Security Engineering team. Quorum of 2 senior approvers required. First approver review is in progress; second approver has been notified.\", \"u_due_date\": \"2024-08-03 08:00:00\", \"sys_mod_count\": \"0\", \"u_decision\": \"1\", \"sys_updated_on\": \"2026-05-01 07:33:56\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/11656fc6e9a403103e4839baa5071165\", \"value\": \"11656fc6e9a403103e4839baa5071165\"}, \"sys_tags\": \"\", \"u_is_senior_decision\": \"true\", \"u_approver_group\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_approver_group/e0652fc6e9a403103e4839baa50711df\", \"value\": \"e0652fc6e9a403103e4839baa50711df\"}, \"sys_id\": \"6765afc6e9a403103e4839baa5071194\", \"u_decision_date\": \"\", \"sys_updated_by\": \"admin\", \"u_escalated\": \"true\", \"u_reminder_sent\": \"true\", \"sys_created_on\": \"2026-05-01 07:33:56\", \"u_conditions_imposed\": \"\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"2024-08-03 09:15:00\"}], \"u_pex_notification\": [{\"u_subject\": \"Policy Exception Request Received - PEX0001001: Temporary MFA Exemption for Legacy VPN Client\", \"sys_mod_count\": \"0\", \"u_triggered_by_event\": \"exception_request.submitted\", \"sys_updated_on\": \"2026-05-01 07:33:57\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/89652fc6e9a403103e4839baa50711e3\", \"value\": \"89652fc6e9a403103e4839baa50711e3\"}, \"sys_tags\": \"\", \"u_recipient_email\": \"j.hartwell@contractor.example.com\", \"sys_id\": \"bb65afc6e9a403103e4839baa5071196\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_sent_timestamp\": \"2024-06-10 09:47:00\", \"u_notification_type\": \"1\", \"u_body_summary\": \"Your policy exception request PEX0001001 (Temporary MFA Exemption for Legacy VPN Client - Remote Contractor Access) has been successfully submitted and assigned for review. A risk assessment will be conducted within 3 business days. You will be notified of the outcome once a decision has been rendered. Please retain this confirmation for your records. If you have questions, contact the IT Security team at security-exceptions@corp.example.com.\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 07:33:57\", \"u_recipient_name\": \"James Hartwell\", \"u_acknowledged\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_subject\": \"ESCALATED - Urgent Senior Approval Required: PEX0001003: Vulnerability Remediation SLA Exception - CVE-2024-21762 (Critical/CVSS 9.8)\", \"sys_mod_count\": \"0\", \"u_triggered_by_event\": \"approval_decision.escalated\", \"sys_updated_on\": \"2026-05-01 07:33:58\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/11656fc6e9a403103e4839baa5071165\", \"value\": \"11656fc6e9a403103e4839baa5071165\"}, \"sys_tags\": \"\", \"u_recipient_email\": \"security-senior-approvers@corp.example.com\", \"sys_id\": \"c875efc6e9a403103e4839baa507110b\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_sent_timestamp\": \"2024-08-03 09:15:00\", \"u_notification_type\": \"2\", \"u_body_summary\": \"ESCALATION NOTICE: The senior approval decision for exception request PEX0001003 (Vulnerability Remediation SLA Exception for Production Database Cluster - CVE-2024-21762) has exceeded its 24-hour SLA and has been automatically escalated. This is a Critical-risk exception involving an actively exploited remote code execution vulnerability (CVSS 9.8) on the production database cluster. A quorum of 2 senior approvers is required. All four required compensating controls have been verified as implemented. The exception window expires August 15, 2024. Immediate action is required. Please log in to the Policy Exception Management System to review and render your decision.\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 07:33:58\", \"u_recipient_name\": \"Security Policy Senior Approvers\", \"u_acknowledged\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_subject\": \"Action Required: Approval Decision Needed - PEX0001002: Sole-Source Procurement Exception for Emergency SIEM License Renewal\", \"sys_mod_count\": \"0\", \"u_triggered_by_event\": \"approval_decision.assigned\", \"sys_updated_on\": \"2026-05-01 07:33:58\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/4d656fc6e9a403103e4839baa5071162\", \"value\": \"4d656fc6e9a403103e4839baa5071162\"}, \"sys_tags\": \"\", \"u_recipient_email\": \"procurement-approvers@corp.example.com\", \"sys_id\": \"f765efc6e9a403103e4839baa5071109\", \"sys_updated_by\": \"admin\", \"u_retry_count\": \"0\", \"u_sent_timestamp\": \"2024-07-25 11:15:00\", \"u_notification_type\": \"2\", \"u_body_summary\": \"A policy exception request requiring your approval has been submitted. Request PEX0001002 (Sole-Source Procurement Exception for Emergency SIEM License Renewal) is currently Under Review and has been routed to the Procurement Policy Approvers group for a decision. The SIEM license expires in 18 days and a coverage gap would constitute a SOC 2 compliance finding. Risk assessment is in progress and expected to complete by 2024-07-28. Your decision is due by 2024-07-27 17:00. Please log in to the Policy Exception Management System to review the full request details and render your decision.\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 07:33:58\", \"u_recipient_name\": \"Procurement Policy Approvers\", \"u_acknowledged\": \"false\", \"sys_created_by\": \"admin\"}], \"u_pex_exception_renewal\": [{\"u_renewal_date\": \"2025-06-15\", \"u_risk_change_description\": \"The risk profile for this renewal is slightly elevated compared to the original exception because the organization is now aware of the renewal pattern and has had sufficient time to plan a competitive process. The primary risk remains vendor lock-in and above-market pricing. However, Splunk has provided a written commitment to hold current pricing for the 6-month bridge period, and the active RFP process demonstrates good-faith effort to comply with the Competitive Bidding Policy. The procurement tracking gap that led to the original exception has been remediated through implementation of automated renewal alerts at 90, 60, and 30 days, reducing the likelihood of a repeat administrative oversight.\", \"sys_mod_count\": \"0\", \"u_renewal_justification\": \"The organization has initiated a formal competitive RFP process to evaluate next-generation SIEM platforms as part of the 2025 Security Tooling Modernization initiative. The RFP was issued on June 1, 2025 with a 60-day response window and an estimated vendor evaluation and selection period of 90 days, placing the anticipated contract award at approximately November 2025. To avoid a gap in SIEM coverage between the expiration of the current Splunk license (July 22, 2025) and the new platform go-live, a 6-month sole-source bridge renewal with Splunk is required. This renewal is strictly time-limited to the transition period and will not be extended further regardless of RFP outcome.\", \"u_renewal_status\": \"1\", \"sys_updated_on\": \"2026-05-01 07:33:59\", \"sys_tags\": \"\", \"u_renewal_number\": \"1\", \"sys_id\": \"1075efc6e9a403103e4839baa507110e\", \"u_controls_still_effective\": \"true\", \"u_reviewer_notes\": \"Renewal request received and routed to the Procurement Policy Approvers group on 2025-06-16. Reviewer notes that the RFP documentation and Splunk pricing hold letter have been attached to the renewal record. Preliminary assessment indicates the justification is credible given the active competitive process. Decision pending formal approver review. Reminder notification scheduled for 2025-06-20 if no decision is rendered by that date.\", \"u_renewed_exception\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/4d656fc6e9a403103e4839baa5071162\", \"value\": \"4d656fc6e9a403103e4839baa5071162\"}, \"sys_updated_by\": \"admin\", \"u_approved_new_expiry\": \"\", \"sys_created_on\": \"2026-05-01 07:33:59\", \"u_original_exception\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/4d656fc6e9a403103e4839baa5071162\", \"value\": \"4d656fc6e9a403103e4839baa5071162\"}, \"u_requested_new_expiry\": \"2026-01-22\", \"sys_created_by\": \"admin\"}, {\"u_renewal_date\": \"2024-08-28\", \"u_risk_change_description\": \"The overall risk posture has not materially changed since the original exception was approved. The IP allowlist and daily authentication log review controls have been operating effectively for the full 90-day original exception period with no anomalous authentication events detected. The scope remains limited to the same 8 named contractor accounts on the single legacy VPN endpoint. The delay in MDM remediation does not introduce new threat vectors but extends the exposure window by 60 days. Residual risk remains Medium.\", \"sys_mod_count\": \"0\", \"u_renewal_justification\": \"The contractor device reconfiguration required to enable MFA compatibility with the legacy VPN client has been delayed by approximately 45 days due to an unplanned outage of the MDM vendor's cloud management portal, which prevented bulk policy deployment to contractor-managed devices. The ERP integration project remains on the critical path and contractor access cannot be interrupted. A renewed exception is required to cover the period from September 10, 2024 through November 9, 2024, by which time device reconfiguration is expected to be fully complete. All existing compensating controls (IP allowlisting, session timeout, daily log review) remain in place and effective.\", \"u_renewal_status\": \"2\", \"sys_updated_on\": \"2026-05-01 07:34:00\", \"sys_tags\": \"\", \"u_renewal_number\": \"1\", \"sys_id\": \"5c75efc6e9a403103e4839baa5071110\", \"u_controls_still_effective\": \"true\", \"u_reviewer_notes\": \"Renewal approved following confirmation that all compensating controls from the original exception remain active and effective. The MDM vendor outage is documented and the delay is considered a legitimate external dependency. The 60-day renewal duration is within the policy maximum of 90 days per exception window. No new risk assessment was required given the unchanged risk posture and continued effectiveness of controls. Requester has been advised that no further renewals will be granted and that contractor device reconfiguration must be completed before November 9, 2024.\", \"u_renewed_exception\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/89652fc6e9a403103e4839baa50711e3\", \"value\": \"89652fc6e9a403103e4839baa50711e3\"}, \"sys_updated_by\": \"admin\", \"u_approved_new_expiry\": \"2024-11-09\", \"sys_created_on\": \"2026-05-01 07:34:00\", \"u_original_exception\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/89652fc6e9a403103e4839baa50711e3\", \"value\": \"89652fc6e9a403103e4839baa50711e3\"}, \"u_requested_new_expiry\": \"2024-11-09\", \"sys_created_by\": \"admin\"}, {\"u_renewal_date\": \"2024-08-14\", \"u_risk_change_description\": \"The staging test failure does not introduce new vulnerabilities but does extend the period during which db-gw-prod-01 and db-gw-prod-02 remain unpatched against CVE-2024-21762. Given the active exploitation status of this CVE, any extension of the exception window represents an incremental increase in residual risk. The Security Engineering team assessed the staging failure as a configuration issue isolated to the custom routing policy and not indicative of a broader patch incompatibility. All four compensating controls remain verified and active. Risk level remains HIGH for the duration of any extension.\", \"sys_mod_count\": \"0\", \"u_renewal_justification\": \"During final pre-maintenance patch validation on August 13, 2024, a test failure was observed in the staging environment when applying the FortiOS patch targeting CVE-2024-21762. The failure was attributed to a configuration incompatibility between the patch and a custom routing policy deployed on the staging cluster. The Security Engineering team estimated a 48-72 hour resolution window, which would push the safe patch application window beyond the August 15 maintenance date. A 7-day extension was requested to allow time to resolve the staging incompatibility and reschedule the production patch application. All compensating controls would remain active during any extended window.\", \"u_renewal_status\": \"4\", \"sys_updated_on\": \"2026-05-01 07:34:00\", \"sys_tags\": \"\", \"u_renewal_number\": \"1\", \"sys_id\": \"6075efc6e9a403103e4839baa5071113\", \"u_controls_still_effective\": \"true\", \"u_reviewer_notes\": \"Renewal request withdrawn by the requester on 2024-08-15 at 06:30, prior to the scheduled maintenance window. The Security Engineering team resolved the staging configuration incompatibility on August 14 and successfully completed a full patch validation run by 23:00 on August 14. The FortiOS patch was applied to db-gw-prod-01 and db-gw-prod-02 during the August 15 maintenance window as originally scheduled. Patch application was confirmed successful at 03:45 on August 15, 2024. The original exception has been closed and no further renewal is required. This withdrawal record is retained for audit trail completeness.\", \"u_renewed_exception\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/11656fc6e9a403103e4839baa5071165\", \"value\": \"11656fc6e9a403103e4839baa5071165\"}, \"sys_updated_by\": \"admin\", \"u_approved_new_expiry\": \"\", \"sys_created_on\": \"2026-05-01 07:34:00\", \"u_original_exception\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/11656fc6e9a403103e4839baa5071165\", \"value\": \"11656fc6e9a403103e4839baa5071165\"}, \"u_requested_new_expiry\": \"2024-08-22\", \"sys_created_by\": \"admin\"}], \"u_pex_audit_log\": [{\"u_ip_address\": \"10.14.22.87\", \"u_action_notes\": \"Approval decision rendered by Security Policy Standard Approvers group. Conditions imposed: IP allowlist enforcement, 15-minute session timeout, and daily authentication log review. Exception duration capped at 90 days with no extensions. Compensating controls verified as implemented prior to exception activation.\", \"u_old_value\": \"4\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:34:01\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/89652fc6e9a403103e4839baa50711e3\", \"value\": \"89652fc6e9a403103e4839baa50711e3\"}, \"sys_tags\": \"\", \"u_action_type\": \"3\", \"u_action_timestamp\": \"2024-06-17 14:32:00\", \"sys_id\": \"3475efc6e9a403103e4839baa50711f5\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:34:01\", \"u_field_changed\": \"u_status\", \"u_previous_status\": \"Pending Approval\", \"u_new_value\": \"5\", \"u_new_status\": \"Approved\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.0.1.5\", \"u_action_notes\": \"Approval decision SLA breached for Security Policy Senior Approvers group on PEX0001003. 24-hour SLA window expired at 2024-08-03 08:00:00. Automatic escalation triggered by system workflow. Escalation notification sent to security-senior-approvers@corp.example.com. Quorum of 2 senior approvers still required. All four compensating controls (WAF rules, network segmentation, enhanced IDS/IPS, 24/7 SOC monitoring) remain verified and active. Exception window hard deadline is August 15, 2024.\", \"u_old_value\": \"0\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:34:03\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/11656fc6e9a403103e4839baa5071165\", \"value\": \"11656fc6e9a403103e4839baa5071165\"}, \"sys_tags\": \"\", \"u_action_type\": \"2\", \"u_action_timestamp\": \"2024-08-03 09:15:00\", \"sys_id\": \"4575efc6e9a403103e4839baa50711fa\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:34:03\", \"u_field_changed\": \"u_escalated\", \"u_previous_status\": \"Pending Approval\", \"u_new_value\": \"1\", \"u_new_status\": \"Pending Approval\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.14.18.44\", \"u_action_notes\": \"Risk assessment initiated for PEX0001002. Exception request transitioned to Under Review status upon assignment of risk assessor. Approval request notification dispatched to Procurement Policy Approvers group. Risk assessment expected to complete by 2024-07-28 pending vendor pricing comparison documentation.\", \"u_old_value\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:34:02\", \"u_exception_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_exception_request/4d656fc6e9a403103e4839baa5071162\", \"value\": \"4d656fc6e9a403103e4839baa5071162\"}, \"sys_tags\": \"\", \"u_action_type\": \"1\", \"u_action_timestamp\": \"2024-07-25 10:03:00\", \"sys_id\": \"7075efc6e9a403103e4839baa50711f8\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:34:02\", \"u_field_changed\": \"u_status\", \"u_previous_status\": \"Submitted\", \"u_new_value\": \"3\", \"u_new_status\": \"Under Review\", \"sys_created_by\": \"admin\"}], \"u_pex_policy_group_map\": [{\"u_notes\": \"Routes Low and Medium risk MFA policy exception requests to the Security Policy Standard Approvers group as the first mandatory reviewer. For High or Critical risk requests against this policy, the Senior Approvers mapping (routing order 2) is also activated.\", \"u_effective_date\": \"2022-01-15\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:33:48\", \"sys_tags\": \"\", \"u_approver_group\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_approver_group/28652fc6e9a403103e4839baa50711dc\", \"value\": \"28652fc6e9a403103e4839baa50711dc\"}, \"u_routing_order\": \"1\", \"sys_id\": \"25656fc6e9a403103e4839baa5071167\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:33:48\", \"u_active\": \"true\", \"u_override_allowed\": \"false\", \"u_risk_threshold\": \"2\", \"u_policy\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_policy/50652fc6e9a403103e4839baa50711d8\", \"value\": \"50652fc6e9a403103e4839baa50711d8\"}, \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\", \"u_parallel_approval\": \"false\"}, {\"u_notes\": \"Mandatory senior review for high-risk security exceptions.\", \"u_effective_date\": \"2024-01-15\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:49:17\", \"sys_tags\": \"\", \"u_approver_group\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_approver_group/a019cd5ee92843103e4839baa50711b6\", \"value\": \"a019cd5ee92843103e4839baa50711b6\"}, \"u_routing_order\": \"1\", \"sys_id\": \"3c19cd5ee92843103e4839baa50711b8\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:49:17\", \"u_active\": \"true\", \"u_override_allowed\": \"false\", \"u_risk_threshold\": \"3\", \"u_policy\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_policy/ec19cd5ee92843103e4839baa5071111\", \"value\": \"ec19cd5ee92843103e4839baa5071111\"}, \"u_expiry_date\": \"2025-12-31\", \"sys_created_by\": \"admin\", \"u_parallel_approval\": \"false\"}, {\"u_notes\": \"Mandatory senior approver mapping for MFA policy exceptions at High or Critical risk level. Runs in parallel with the standard approver group (routing order 1) when requires_senior_approval is true. Quorum of 2 senior approvers required per group configuration. This mapping cannot be bypassed regardless of business urgency.\", \"u_effective_date\": \"2022-01-15\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:33:48\", \"sys_tags\": \"\", \"u_approver_group\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_approver_group/e0652fc6e9a403103e4839baa50711df\", \"value\": \"e0652fc6e9a403103e4839baa50711df\"}, \"u_routing_order\": \"2\", \"sys_id\": \"a1656fc6e9a403103e4839baa507116a\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:33:48\", \"u_active\": \"true\", \"u_override_allowed\": \"false\", \"u_risk_threshold\": \"3\", \"u_policy\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_policy/50652fc6e9a403103e4839baa50711d8\", \"value\": \"50652fc6e9a403103e4839baa50711d8\"}, \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\", \"u_parallel_approval\": \"true\"}, {\"u_notes\": \"Primary and sole approver group mapping for all Competitive Bidding Policy exception requests regardless of risk level. Override is permitted only in documented emergency scenarios where the CPO provides written authorization. For exceptions exceeding $250,000 USD in contract value, the group's internal quorum rules require a second approver signature. Delegate group (Security Policy Senior Approvers) is engaged if the exception has a direct security compliance implication requiring CISO involvement.\", \"u_effective_date\": \"2020-07-01\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:33:49\", \"sys_tags\": \"\", \"u_approver_group\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_approver_group/b4652fc6e9a403103e4839baa50711e1\", \"value\": \"b4652fc6e9a403103e4839baa50711e1\"}, \"u_routing_order\": \"1\", \"sys_id\": \"b5656fc6e9a403103e4839baa507116c\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:33:49\", \"u_active\": \"true\", \"u_override_allowed\": \"true\", \"u_risk_threshold\": \"1\", \"u_policy\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pex_policy/c4652fc6e9a403103e4839baa507118a\", \"value\": \"c4652fc6e9a403103e4839baa507118a\"}, \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\", \"u_parallel_approval\": \"false\"}]}", "schema": "{\"u_pex_exception_request\": {\"u_number\": {\"type\": \"str\"}, \"u_policy\": {\"FK\": \"u_pex_policy\"}, \"u_requested_by\": {\"FK\": \"sys_user\"}, \"u_title\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_business_justification\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Under Review\", \"Pending Approval\", \"Approved\"]}, \"u_risk_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_submission_date\": {\"type\": \"str\"}, \"u_expiration_date\": {\"type\": \"str\"}, \"u_approval_date\": {\"type\": \"str\"}, \"u_scope_description\": {\"type\": \"str\"}, \"u_denial_reason\": {\"type\": \"str\"}, \"u_requires_senior_approval\": {\"type\": \"bool\"}}, \"u_pex_policy\": {\"u_name\": {\"type\": \"str\"}, \"u_policy_number\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_category\": {\"type\": \"str\", \"enum\": [\"Security\", \"Procurement\", \"Compliance\", \"IT Operations\", \"Finance\"]}, \"u_inherent_risk_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_effective_date\": {\"type\": \"str\"}, \"u_review_date\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_max_exception_duration_days\": {\"type\": \"int\"}, \"u_requires_compensating_control\": {\"type\": \"bool\"}, \"u_exception_approval_threshold\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Senior\", \"Executive\"]}, \"u_regulatory_reference\": {\"type\": \"str\"}, \"u_version\": {\"type\": \"str\"}}, \"u_pex_risk_assessment\": {\"u_exception_request\": {\"FK\": \"u_pex_exception_request\"}, \"u_assessed_by\": {\"FK\": \"sys_user\"}, \"u_assessment_date\": {\"type\": \"str\"}, \"u_likelihood_score\": {\"type\": \"int\"}, \"u_impact_score\": {\"type\": \"int\"}, \"u_residual_risk_score\": {\"type\": \"decimal\"}, \"u_residual_risk_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_threat_description\": {\"type\": \"str\"}, \"u_vulnerability_description\": {\"type\": \"str\"}, \"u_recommended_action\": {\"type\": \"str\"}, \"u_assessment_notes\": {\"type\": \"str\"}, \"u_completed\": {\"type\": \"bool\"}}, \"u_pex_compensating_control\": {\"u_exception_request\": {\"FK\": \"u_pex_exception_request\"}, \"u_control_name\": {\"type\": \"str\"}, \"u_control_description\": {\"type\": \"str\"}, \"u_control_type\": {\"type\": \"str\", \"enum\": [\"Preventive\", \"Detective\", \"Corrective\", \"Administrative\"]}, \"u_implementation_date\": {\"type\": \"str\"}, \"u_effectiveness_rating\": {\"type\": \"str\", \"enum\": [\"Low\", \"Moderate\", \"High\", \"Very High\"]}, \"u_accepted\": {\"type\": \"bool\"}, \"u_accepted_date\": {\"type\": \"str\"}, \"u_review_frequency\": {\"type\": \"int\"}, \"u_last_review_date\": {\"type\": \"str\"}, \"u_control_status\": {\"type\": \"str\", \"enum\": [\"Proposed\", \"Implemented\", \"Retired\"]}}, \"u_pex_approver_group\": {\"u_group_name\": {\"type\": \"str\"}, \"u_group_description\": {\"type\": \"str\"}, \"u_policy_category\": {\"type\": \"str\", \"enum\": [\"Security\", \"Procurement\", \"Compliance\", \"IT Operations\", \"Finance\"]}, \"u_min_risk_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_is_senior_group\": {\"type\": \"bool\"}, \"u_active\": {\"type\": \"bool\"}, \"u_sla_hours\": {\"type\": \"int\"}, \"u_escalation_hours\": {\"type\": \"int\"}, \"u_approval_quorum\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}, \"u_delegate_group\": {\"FK\": \"u_pex_approver_group\"}}, \"u_pex_approval_decision\": {\"u_exception_request\": {\"FK\": \"u_pex_exception_request\"}, \"u_approver_group\": {\"FK\": \"u_pex_approver_group\"}, \"u_approver\": {\"FK\": \"sys_user\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Denied\", \"Abstained\"]}, \"u_decision_date\": {\"type\": \"str\"}, \"u_decision_notes\": {\"type\": \"str\"}, \"u_conditions_imposed\": {\"type\": \"str\"}, \"u_is_senior_decision\": {\"type\": \"bool\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_escalation_date\": {\"type\": \"str\"}, \"u_reminder_sent\": {\"type\": \"bool\"}, \"u_override_reason\": {\"type\": \"str\"}}, \"u_pex_notification\": {\"u_exception_request\": {\"FK\": \"u_pex_exception_request\"}, \"u_notification_type\": {\"type\": \"str\", \"enum\": [\"Submission Confirmation\", \"Approval Request\", \"Decision Notification\", \"Expiration Warning\", \"Revocation Notice\"]}, \"u_recipient_email\": {\"type\": \"str\"}, \"u_recipient_name\": {\"type\": \"str\"}, \"u_sent_timestamp\": {\"type\": \"str\"}, \"u_subject\": {\"type\": \"str\"}, \"u_body_summary\": {\"type\": \"str\"}, \"u_delivery_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Sent\", \"Failed\", \"Bounced\"]}, \"u_retry_count\": {\"type\": \"int\"}, \"u_acknowledged\": {\"type\": \"bool\"}, \"u_triggered_by_event\": {\"type\": \"str\"}}, \"u_pex_exception_renewal\": {\"u_original_exception\": {\"FK\": \"u_pex_exception_request\"}, \"u_renewed_exception\": {\"FK\": \"u_pex_exception_request\"}, \"u_renewal_date\": {\"type\": \"str\"}, \"u_renewal_justification\": {\"type\": \"str\"}, \"u_risk_change_description\": {\"type\": \"str\"}, \"u_renewal_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Denied\", \"Withdrawn\"]}, \"u_requested_new_expiry\": {\"type\": \"str\"}, \"u_approved_new_expiry\": {\"type\": \"str\"}, \"u_renewal_number\": {\"type\": \"int\"}, \"u_controls_still_effective\": {\"type\": \"bool\"}, \"u_reviewer_notes\": {\"type\": \"str\"}}, \"u_pex_audit_log\": {\"u_exception_request\": {\"FK\": \"u_pex_exception_request\"}, \"u_performed_by\": {\"FK\": \"sys_user\"}, \"u_action_timestamp\": {\"type\": \"str\"}, \"u_action_type\": {\"type\": \"str\", \"enum\": [\"Status Change\", \"Field Update\", \"Approval Decision\", \"Document Attached\", \"Revocation\"]}, \"u_previous_status\": {\"type\": \"str\"}, \"u_new_status\": {\"type\": \"str\"}, \"u_field_changed\": {\"type\": \"str\"}, \"u_old_value\": {\"type\": \"str\"}, \"u_new_value\": {\"type\": \"str\"}, \"u_action_notes\": {\"type\": \"str\"}, \"u_ip_address\": {\"type\": \"str\"}}, \"u_pex_policy_group_map\": {\"u_policy\": {\"FK\": \"u_pex_policy\"}, \"u_approver_group\": {\"FK\": \"u_pex_approver_group\"}, \"u_risk_threshold\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_active\": {\"type\": \"bool\"}, \"u_routing_order\": {\"type\": \"int\"}, \"u_is_mandatory\": {\"type\": \"bool\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_override_allowed\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}, \"u_parallel_approval\": {\"type\": \"bool\"}}}", "business_rules": [{"name": "pex_approved_audit_and_notify", "fires_on_table": "u_pex_exception_request", "filter_condition": "u_statusCHANGESTO5", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Insert an audit log entry recording the status change to Approved\n var auditGr = new GlideRecord('u_pex_audit_log');\n auditGr.initialize();\n auditGr.setValue('u_exception_request', current.getValue('u_number'));\n _ewmLog('u_pex_audit_log', 'u_exception_request', '', current.getValue('u_number'), '');\n auditGr.setValue('u_action_type', '1');\n _ewmLog('u_pex_audit_log', 'u_action_type', '', '1', '');\n var prevStatus = previous.getValue('u_status') || '';\n auditGr.setValue('u_previous_status', prevStatus);\n _ewmLog('u_pex_audit_log', 'u_previous_status', '', prevStatus, '');\n auditGr.setValue('u_new_status', '5');\n _ewmLog('u_pex_audit_log', 'u_new_status', '', '5', '');\n auditGr.setValue('u_action_notes', 'Exception request approved \\u2013 audit trail created automatically.');\n _ewmLog('u_pex_audit_log', 'u_action_notes', '', 'Exception request approved \\u2013 audit trail created automatically.', '');\n auditGr.setValue('u_action_timestamp', new GlideDateTime().getDisplayValue());\n _ewmLog('u_pex_audit_log', 'u_action_timestamp', '', new GlideDateTime().getDisplayValue(), '');\n try {\n var auditResult = auditGr.insert();\n if (!auditResult) { _ewmLog('','','','', 'GR insert failed: ' + auditGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert a decision notification to the requester\n var notifGr = new GlideRecord('u_pex_notification');\n notifGr.initialize();\n notifGr.setValue('u_exception_request', current.getValue('u_number'));\n _ewmLog('u_pex_notification', 'u_exception_request', '', current.getValue('u_number'), '');\n notifGr.setValue('u_notification_type', '3');\n _ewmLog('u_pex_notification', 'u_notification_type', '', '3', '');\n notifGr.setValue('u_subject', 'Exception Request ' + current.getValue('u_number') + ' Approved');\n _ewmLog('u_pex_notification', 'u_subject', '', 'Exception Request ' + current.getValue('u_number') + ' Approved', '');\n notifGr.setValue('u_body_summary', 'Your policy exception request has been approved. Please ensure compensating controls are documented before the exception becomes active.');\n _ewmLog('u_pex_notification', 'u_body_summary', '', 'Your policy exception request has been approved. Please ensure compensating controls are documented before the exception becomes active.', '');\n notifGr.setValue('u_delivery_status', '1');\n _ewmLog('u_pex_notification', 'u_delivery_status', '', '1', '');\n notifGr.setValue('u_retry_count', 0);\n _ewmLog('u_pex_notification', 'u_retry_count', '', '0', '');\n notifGr.setValue('u_acknowledged', 'false');\n _ewmLog('u_pex_notification', 'u_acknowledged', '', 'false', '');\n notifGr.setValue('u_triggered_by_event', 'status_change_to_approved');\n _ewmLog('u_pex_notification', 'u_triggered_by_event', '', 'status_change_to_approved', '');\n try {\n var notifResult = notifGr.insert();\n if (!notifResult) { _ewmLog('','','','', 'GR insert failed: ' + notifGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "approved_high_risk_create_controls_dec", "fires_on_table": "u_pex_exception_request", "filter_condition": "u_statusCHANGESTO5^u_risk_level=3", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // ---------------------------------------------------------------\n // 1. Insert a compensating control record for the approved high-risk exception\n // ---------------------------------------------------------------\n var cc = new GlideRecord('u_pex_compensating_control');\n cc.initialize();\n cc.setValue('u_exception_request', current.getUniqueValue());\n cc.setValue('u_control_name', 'Mandatory High-Risk Compensating Control');\n _ewmLog('u_pex_compensating_control', 'u_control_name', '', 'Mandatory High-Risk Compensating Control', '');\n cc.setValue('u_control_description', 'Auto-generated compensating control for high-risk approved exception ' + current.getValue('u_number'));\n _ewmLog('u_pex_compensating_control', 'u_control_description', '', cc.getValue('u_control_description'), '');\n cc.setValue('u_control_type', '1');\n _ewmLog('u_pex_compensating_control', 'u_control_type', '', '1', '');\n cc.setValue('u_control_status', '1');\n _ewmLog('u_pex_compensating_control', 'u_control_status', '', '1', '');\n cc.setValue('u_effectiveness_rating', '3');\n _ewmLog('u_pex_compensating_control', 'u_effectiveness_rating', '', '3', '');\n try {\n var ccResult = cc.insert();\n if (!ccResult) {\n _ewmLog('', '', '', '', 'GR insert failed on u_pex_compensating_control: ' + cc.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // ---------------------------------------------------------------\n // 2. Create pending approval decision records for matching approver groups\n // ---------------------------------------------------------------\n var pgm = new GlideRecord('u_pex_policy_group_map');\n pgm.addQuery('u_policy', current.getValue('u_policy'));\n pgm.addQuery('u_active', 'true');\n pgm.query();\n var createdDecision = false;\n while (pgm.next()) {\n var ad = new GlideRecord('u_pex_approval_decision');\n ad.initialize();\n ad.setValue('u_exception_request', current.getUniqueValue());\n _ewmLog('u_pex_approval_decision', 'u_exception_request', '', current.getUniqueValue(), '');\n ad.setValue('u_approver_group', pgm.getValue('u_approver_group'));\n _ewmLog('u_pex_approval_decision', 'u_approver_group', '', pgm.getValue('u_approver_group'), '');\n ad.setValue('u_decision', '1');\n _ewmLog('u_pex_approval_decision', 'u_decision', '', '1', '');\n ad.setValue('u_is_senior_decision', current.getValue('u_requires_senior_approval') == 'true' ? 'true' : 'false');\n _ewmLog('u_pex_approval_decision', 'u_is_senior_decision', '', ad.getValue('u_is_senior_decision'), '');\n ad.setValue('u_decision_notes', 'Auto-created upon approval of high-risk exception ' + current.getValue('u_number'));\n _ewmLog('u_pex_approval_decision', 'u_decision_notes', '', ad.getValue('u_decision_notes'), '');\n try {\n var adResult = ad.insert();\n if (!adResult) {\n _ewmLog('', '', '', '', 'GR insert failed on u_pex_approval_decision: ' + ad.getLastErrorMessage());\n } else {\n createdDecision = true;\n }\n } catch (e2) {\n _ewmLog('', '', '', '', e2.message || String(e2));\n }\n }\n\n // If no mapping found, still create a default decision record\n if (!createdDecision) {\n var adDef = new GlideRecord('u_pex_approval_decision');\n adDef.initialize();\n adDef.setValue('u_exception_request', current.getUniqueValue());\n _ewmLog('u_pex_approval_decision', 'u_exception_request', '', current.getUniqueValue(), '');\n adDef.setValue('u_decision', '1');\n _ewmLog('u_pex_approval_decision', 'u_decision', '', '1', '');\n adDef.setValue('u_is_senior_decision', 'true');\n _ewmLog('u_pex_approval_decision', 'u_is_senior_decision', '', 'true', '');\n adDef.setValue('u_decision_notes', 'Default senior decision record for high-risk exception ' + current.getValue('u_number'));\n _ewmLog('u_pex_approval_decision', 'u_decision_notes', '', adDef.getValue('u_decision_notes'), '');\n try {\n var adDefResult = adDef.insert();\n if (!adDefResult) {\n _ewmLog('', '', '', '', 'GR insert failed on default u_pex_approval_decision: ' + adDef.getLastErrorMessage());\n }\n } catch (e3) {\n _ewmLog('', '', '', '', e3.message || String(e3));\n }\n }\n\n})(current, previous);"}, {"name": "pex_approved_init_artifacts", "fires_on_table": "u_pex_exception_request", "filter_condition": "u_statusCHANGESTO5", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n var reqSysId = current.getUniqueValue();\n var reqNumber = current.getValue('u_number') || '';\n var prevStatus = previous.getValue('u_status') || '';\n\n // 1. Insert Risk Assessment placeholder for post-approval evaluation\n var grRA = new GlideRecord('u_pex_risk_assessment');\n grRA.initialize();\n grRA.setValue('u_exception_request', reqSysId);\n _ewmLog('u_pex_risk_assessment', 'u_exception_request', '', reqSysId, '');\n\n grRA.setValue('u_likelihood_score', 0);\n _ewmLog('u_pex_risk_assessment', 'u_likelihood_score', '', '0', '');\n\n grRA.setValue('u_impact_score', 0);\n _ewmLog('u_pex_risk_assessment', 'u_impact_score', '', '0', '');\n\n grRA.setValue('u_residual_risk_level', '1');\n _ewmLog('u_pex_risk_assessment', 'u_residual_risk_level', '', '1', '');\n\n grRA.setValue('u_completed', 'false');\n _ewmLog('u_pex_risk_assessment', 'u_completed', '', 'false', '');\n\n grRA.setValue('u_assessment_notes', 'Auto-created on approval of ' + reqNumber);\n _ewmLog('u_pex_risk_assessment', 'u_assessment_notes', '', 'Auto-created on approval of ' + reqNumber, '');\n\n try {\n var rRA = grRA.insert();\n if (!rRA) { _ewmLog('','','','', 'GR insert failed: ' + grRA.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert Notification - Approval Confirmation\n var grNotif = new GlideRecord('u_pex_notification');\n grNotif.initialize();\n grNotif.setValue('u_exception_request', reqSysId);\n _ewmLog('u_pex_notification', 'u_exception_request', '', reqSysId, '');\n\n grNotif.setValue('u_notification_type', '3');\n _ewmLog('u_pex_notification', 'u_notification_type', '', '3', '');\n\n grNotif.setValue('u_subject', 'Exception Request ' + reqNumber + ' Approved');\n _ewmLog('u_pex_notification', 'u_subject', '', 'Exception Request ' + reqNumber + ' Approved', '');\n\n grNotif.setValue('u_body_summary', 'Your policy exception request ' + reqNumber + ' has been approved and is now active.');\n _ewmLog('u_pex_notification', 'u_body_summary', '', 'Your policy exception request ' + reqNumber + ' has been approved and is now active.', '');\n\n grNotif.setValue('u_delivery_status', '1');\n _ewmLog('u_pex_notification', 'u_delivery_status', '', '1', '');\n\n grNotif.setValue('u_triggered_by_event', 'status_change_to_approved');\n _ewmLog('u_pex_notification', 'u_triggered_by_event', '', 'status_change_to_approved', '');\n\n try {\n var rN = grNotif.insert();\n if (!rN) { _ewmLog('','','','', 'GR insert failed: ' + grNotif.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n // 3. Insert Audit Log entry for approval\n var grAudit = new GlideRecord('u_pex_audit_log');\n grAudit.initialize();\n grAudit.setValue('u_exception_request', reqSysId);\n _ewmLog('u_pex_audit_log', 'u_exception_request', '', reqSysId, '');\n\n grAudit.setValue('u_action_type', '1');\n _ewmLog('u_pex_audit_log', 'u_action_type', '', '1', '');\n\n grAudit.setValue('u_previous_status', prevStatus);\n _ewmLog('u_pex_audit_log', 'u_previous_status', '', prevStatus, '');\n\n grAudit.setValue('u_new_status', '5');\n _ewmLog('u_pex_audit_log', 'u_new_status', '', '5', '');\n\n grAudit.setValue('u_action_notes', 'Exception request approved - artifacts initialized');\n _ewmLog('u_pex_audit_log', 'u_action_notes', '', 'Exception request approved - artifacts initialized', '');\n\n grAudit.setValue('u_action_timestamp', new GlideDateTime().getDisplayValue());\n _ewmLog('u_pex_audit_log', 'u_action_timestamp', '', new GlideDateTime().getDisplayValue(), '');\n\n try {\n var rA = grAudit.insert();\n if (!rA) { _ewmLog('','','','', 'GR insert failed: ' + grAudit.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n\n})(current, previous);"}, {"name": "pex_approved_high_risk_set_defaults", "fires_on_table": "u_pex_exception_request", "filter_condition": "u_statusCHANGESTO5^u_risk_level=3", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n var reqSysId = current.getUniqueValue();\n var reqNumber = current.getValue('u_number') || '';\n var prevStatus = previous.getValue('u_status') || '';\n\n // --- 1. Update the current record to ensure requires_senior_approval is true for high-risk approved exceptions ---\n var grUpdate = new GlideRecord('u_pex_exception_request');\n if (grUpdate.get(reqSysId)) {\n var oldSenior = grUpdate.getValue('u_requires_senior_approval');\n grUpdate.setValue('u_requires_senior_approval', 'true');\n _ewmLog('u_pex_exception_request', 'u_requires_senior_approval', oldSenior, 'true', '');\n\n var oldScope = grUpdate.getValue('u_scope_description');\n grUpdate.setValue('u_scope_description', 'High-risk exception approved - full scope review required');\n _ewmLog('u_pex_exception_request', 'u_scope_description', oldScope, 'High-risk exception approved - full scope review required', '');\n\n try {\n var rUpd = grUpdate.update();\n if (!rUpd) { _ewmLog('','','','', 'GR update failed: ' + grUpdate.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // --- 2. Insert an audit log entry for the high-risk approval ---\n var grAudit = new GlideRecord('u_pex_audit_log');\n grAudit.initialize();\n grAudit.setValue('u_exception_request', reqSysId);\n _ewmLog('u_pex_audit_log', 'u_exception_request', '', reqSysId, '');\n\n grAudit.setValue('u_action_type', '1');\n _ewmLog('u_pex_audit_log', 'u_action_type', '', '1', '');\n\n grAudit.setValue('u_previous_status', prevStatus);\n _ewmLog('u_pex_audit_log', 'u_previous_status', '', prevStatus, '');\n\n grAudit.setValue('u_new_status', '5');\n _ewmLog('u_pex_audit_log', 'u_new_status', '', '5', '');\n\n grAudit.setValue('u_action_notes', 'High-risk exception request approved with status Approved - senior approval flagged');\n _ewmLog('u_pex_audit_log', 'u_action_notes', '', 'High-risk exception request approved with status Approved - senior approval flagged', '');\n\n grAudit.setValue('u_action_timestamp', new GlideDateTime().getDisplayValue());\n _ewmLog('u_pex_audit_log', 'u_action_timestamp', '', new GlideDateTime().getDisplayValue(), '');\n\n try {\n var rAudit = grAudit.insert();\n if (!rAudit) { _ewmLog('','','','', 'GR insert failed: ' + grAudit.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n // --- 3. Insert a notification for the high-risk approval ---\n var grNotif = new GlideRecord('u_pex_notification');\n grNotif.initialize();\n grNotif.setValue('u_exception_request', reqSysId);\n _ewmLog('u_pex_notification', 'u_exception_request', '', reqSysId, '');\n\n grNotif.setValue('u_notification_type', '3');\n _ewmLog('u_pex_notification', 'u_notification_type', '', '3', '');\n\n grNotif.setValue('u_subject', 'High-Risk Exception Request ' + reqNumber + ' Approved');\n _ewmLog('u_pex_notification', 'u_subject', '', 'High-Risk Exception Request ' + reqNumber + ' Approved', '');\n\n grNotif.setValue('u_body_summary', 'A high-risk policy exception request has been approved and requires senior oversight and compensating controls.');\n _ewmLog('u_pex_notification', 'u_body_summary', '', 'A high-risk policy exception request has been approved and requires senior oversight and compensating controls.', '');\n\n grNotif.setValue('u_delivery_status', '1');\n _ewmLog('u_pex_notification', 'u_delivery_status', '', '1', '');\n\n grNotif.setValue('u_retry_count', '0');\n _ewmLog('u_pex_notification', 'u_retry_count', '', '0', '');\n\n grNotif.setValue('u_triggered_by_event', 'high_risk_approved');\n _ewmLog('u_pex_notification', 'u_triggered_by_event', '', 'high_risk_approved', '');\n\n try {\n var rNotif = grNotif.insert();\n if (!rNotif) { _ewmLog('','','','', 'GR insert failed: ' + grNotif.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n\n})(current, previous);"}, {"name": "pex_approved_high_risk_post_actions", "fires_on_table": "u_pex_exception_request", "filter_condition": "u_statusCHANGESTO5^u_risk_level=3", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // --- 1. Update all existing risk assessments for this request to mark completed ---\n var grRA = new GlideRecord('u_pex_risk_assessment');\n grRA.addQuery('u_exception_request', current.getUniqueValue());\n grRA.query();\n while (grRA.next()) {\n var oldCompleted = grRA.getValue('u_completed');\n grRA.setValue('u_completed', 'true');\n _ewmLog('u_pex_risk_assessment', 'u_completed', oldCompleted, grRA.getValue('u_completed'), '');\n\n var oldNotes = grRA.getValue('u_assessment_notes');\n grRA.setValue('u_assessment_notes', 'Auto-finalized upon high-risk exception approval');\n _ewmLog('u_pex_risk_assessment', 'u_assessment_notes', oldNotes, grRA.getValue('u_assessment_notes'), '');\n\n try {\n var rRA = grRA.update();\n if (!rRA) { _ewmLog('','','','', 'GR update failed: ' + grRA.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // --- 2. Insert audit log entry for the approval of a high-risk exception ---\n var grAL = new GlideRecord('u_pex_audit_log');\n grAL.initialize();\n grAL.setValue('u_exception_request', current.getUniqueValue());\n _ewmLog('u_pex_audit_log', 'u_exception_request', '', current.getUniqueValue(), '');\n\n grAL.setValue('u_action_type', '1');\n _ewmLog('u_pex_audit_log', 'u_action_type', '', '1', '');\n\n var prevStatus = previous.getValue('u_status') || '';\n grAL.setValue('u_previous_status', prevStatus);\n _ewmLog('u_pex_audit_log', 'u_previous_status', '', prevStatus, '');\n\n grAL.setValue('u_new_status', '5');\n _ewmLog('u_pex_audit_log', 'u_new_status', '', '5', '');\n\n grAL.setValue('u_action_notes', 'High-risk exception request approved - risk level 3');\n _ewmLog('u_pex_audit_log', 'u_action_notes', '', 'High-risk exception request approved - risk level 3', '');\n\n grAL.setValue('u_action_timestamp', new GlideDateTime().getDisplayValue());\n _ewmLog('u_pex_audit_log', 'u_action_timestamp', '', new GlideDateTime().getDisplayValue(), '');\n\n try {\n var rAL = grAL.insert();\n if (!rAL) { _ewmLog('','','','', 'GR insert failed: ' + grAL.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "0038caed806807103e487b245ac9771b", "u_br_name": "pex_approved_high_risk_set_defaults", "u_table_name": "u_pex_exception_request", "u_field_name": "u_requires_senior_approval", "u_old_value": "0", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "0038caed806807103e487b245ac97734", "u_br_name": "pex_approved_high_risk_set_defaults", "u_table_name": "u_pex_exception_request", "u_field_name": "u_scope_description", "u_old_value": "Legacy ERP data migration pipeline in datacenter DC-EAST-02.", "u_new_value": "High-risk exception approved - full scope review required", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "0038caed806807103e487b245ac97735", "u_br_name": "pex_approved_high_risk_set_defaults", "u_table_name": "u_pex_audit_log", "u_field_name": "u_previous_status", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "0438caed806807103e487b245ac97735", "u_br_name": "pex_approved_high_risk_set_defaults", "u_table_name": "u_pex_audit_log", "u_field_name": "u_action_notes", "u_old_value": "", "u_new_value": "High-risk exception request approved with status Approved - senior approval flagged", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "0438caed806807103e487b245ac9773b", "u_br_name": "pex_approved_init_artifacts", "u_table_name": "u_pex_audit_log", "u_field_name": "u_exception_request", "u_old_value": "", "u_new_value": "bf288aed806807103e487b245ac977c1", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "0838caed806807103e487b245ac97717", "u_br_name": "approved_high_risk_create_controls_dec", "u_table_name": "u_pex_compensating_control", "u_field_name": "u_control_description", "u_old_value": "", "u_new_value": "Auto-generated compensating control for high-risk approved exception PEX0010042", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "0838caed806807103e487b245ac9773b", "u_br_name": "pex_approved_init_artifacts", "u_table_name": "u_pex_audit_log", "u_field_name": "u_previous_status", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "0c38caed806807103e487b245ac97717", "u_br_name": "approved_high_risk_create_controls_dec", "u_table_name": "u_pex_compensating_control", "u_field_name": "u_control_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "0c38caed806807103e487b245ac97734", "u_br_name": "pex_approved_high_risk_set_defaults", "u_table_name": "u_pex_audit_log", "u_field_name": "u_exception_request", "u_old_value": "", "u_new_value": "bf288aed806807103e487b245ac977c1", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "0c38caed806807103e487b245ac9773b", "u_br_name": "pex_approved_init_artifacts", "u_table_name": "u_pex_audit_log", "u_field_name": "u_action_notes", "u_old_value": "", "u_new_value": "Exception request approved - artifacts initialized", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4038caed806807103e487b245ac97714", "u_br_name": "pex_approved_audit_and_notify", "u_table_name": "u_pex_audit_log", "u_field_name": "u_action_timestamp", "u_old_value": "", "u_new_value": "2026-04-29 04:29:35", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4038caed806807103e487b245ac97716", "u_br_name": "pex_approved_audit_and_notify", "u_table_name": "u_pex_notification", "u_field_name": "u_triggered_by_event", "u_old_value": "", "u_new_value": "status_change_to_approved", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4038caed806807103e487b245ac97738", "u_br_name": "pex_approved_init_artifacts", "u_table_name": "u_pex_risk_assessment", "u_field_name": "u_likelihood_score", "u_old_value": "", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4038caed806807103e487b245ac9773a", "u_br_name": "pex_approved_init_artifacts", "u_table_name": "u_pex_notification", "u_field_name": "u_body_summary", "u_old_value": "", "u_new_value": "Your policy exception request PEX0010042 has been approved and is now active.", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4038caed806807103e487b245ac9773e", "u_br_name": "pex_approved_high_risk_post_actions", "u_table_name": "u_pex_audit_log", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4438caed806807103e487b245ac97715", "u_br_name": "pex_approved_audit_and_notify", "u_table_name": "u_pex_notification", "u_field_name": "u_notification_type", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4438caed806807103e487b245ac97719", "u_br_name": "approved_high_risk_create_controls_dec", "u_table_name": "u_pex_approval_decision", "u_field_name": "u_approver_group", "u_old_value": "", "u_new_value": "a3288aed806807103e487b245ac977bb", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4438caed806807103e487b245ac97736", "u_br_name": "pex_approved_high_risk_set_defaults", "u_table_name": "u_pex_notification", "u_field_name": "u_notification_type", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4438caed806807103e487b245ac97738", "u_br_name": "pex_approved_init_artifacts", "u_table_name": "u_pex_risk_assessment", "u_field_name": "u_residual_risk_level", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4438caed806807103e487b245ac9773a", "u_br_name": "pex_approved_init_artifacts", "u_table_name": "u_pex_notification", "u_field_name": "u_triggered_by_event", "u_old_value": "", "u_new_value": "status_change_to_approved", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4438caed806807103e487b245ac9773e", "u_br_name": "pex_approved_high_risk_post_actions", "u_table_name": "u_pex_audit_log", "u_field_name": "u_new_status", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4838caed806807103e487b245ac97713", "u_br_name": "pex_approved_audit_and_notify", "u_table_name": "u_pex_audit_log", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:29:35"}, {"sys_id": "4838caed806807103e487b245ac97715", "u_br_name": "pex_approved_audit_and_notify", "u_table_name": "u_pex_notification", "u_field_name": "u_body_summary", "u_old_value": "", "u_new_value": "Your policy exception request has been approved. 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The 2 approved positions are reserved for permanent full-time hires pending freeze lift in Q2 2025.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_department/ea475bcee9a003103e4839baa507110e\", \"value\": \"ea475bcee9a003103e4839baa507110e\"}, \"u_effective_date\": \"2025-01-01\", \"sys_mod_count\": \"0\", \"u_allocated_budget\": \"4200000\", \"sys_updated_on\": \"2026-05-01 06:32:15\", \"sys_tags\": \"\", \"u_fiscal_year\": \"2025\", \"sys_id\": \"c0575bcee9a003103e4839baa50711c7\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:32:15\", \"u_plan_period\": \"1\", \"u_planned_headcount\": \"30\", \"u_plan_status\": \"2\", \"u_expiry_date\": \"2025-12-31\", \"sys_created_by\": \"admin\", \"u_consumed_budget\": \"3150000\"}, {\"u_approved_positions\": \"4\", \"u_name\": \"Engineering West FY2025 Annual Plan\", \"u_notes\": \"Annual workforce plan for Engineering West\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_department/00694d9ee92843103e4839baa50711c8\", \"value\": \"00694d9ee92843103e4839baa50711c8\"}, \"u_effective_date\": \"2025-01-01\", \"sys_mod_count\": \"0\", \"u_allocated_budget\": \"1200000\", \"sys_updated_on\": \"2026-05-01 14:50:38\", \"sys_tags\": \"\", \"u_fiscal_year\": \"2025\", \"sys_id\": \"d069cd9ee92843103e4839baa5071142\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:50:38\", \"u_plan_period\": \"1\", \"u_planned_headcount\": \"10\", \"u_plan_status\": \"1\", \"u_expiry_date\": \"2025-12-31\", \"sys_created_by\": \"admin\", \"u_consumed_budget\": \"300000\"}, {\"u_approved_positions\": \"3\", \"u_name\": \"Finance FY2025 Annual Workforce Plan\", \"u_notes\": \"Approved by CFO on December 18, 2024. Includes 3 new headcount positions added in response to post-acquisition integration workload. PRQ0001002 is pending budget approval against this plan. Remaining budget headroom is approximately $1.19M.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_department/ea475bcee9a003103e4839baa507110e\", \"value\": \"ea475bcee9a003103e4839baa507110e\"}, \"u_effective_date\": \"2025-01-01\", \"sys_mod_count\": \"0\", \"u_allocated_budget\": \"6800000\", \"sys_updated_on\": \"2026-05-01 06:32:16\", \"sys_tags\": \"\", \"u_fiscal_year\": \"2025\", \"sys_id\": \"d4575bcee9a003103e4839baa50711c9\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:32:16\", \"u_plan_period\": \"1\", \"u_planned_headcount\": \"45\", \"u_plan_status\": \"2\", \"u_expiry_date\": \"2025-12-31\", \"sys_created_by\": \"admin\", \"u_consumed_budget\": \"5610000\"}], \"u_prq_approval_step\": [{\"u_due_date\": \"2025-01-17\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"u_step_order\": \"1\", \"sys_updated_on\": \"2026-05-01 06:32:21\", \"sys_tags\": \"\", \"sys_id\": \"1d579bcee9a003103e4839baa50711df\", \"u_decision_date\": \"2025-01-14 10:22:00\", \"u_step_type\": \"1\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Reviewed and confirmed this is a valid backfill for EMP-4421 who resigned on January 3, 2025. Role is documented in the FY2025 workforce plan with a pre-approved backfill slot. No policy exceptions required. Approved to proceed to Finance review.\", \"u_approver\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_approver/b0579bcee9a003103e4839baa5071166\", \"value\": \"b0579bcee9a003103e4839baa5071166\"}, \"u_escalated\": \"false\", \"u_reminder_sent\": \"false\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/59579bcee9a003103e4839baa507116d\", \"value\": \"59579bcee9a003103e4839baa507116d\"}, \"sys_created_on\": \"2026-05-01 06:32:21\", \"u_step_name\": \"HR Review\", \"sys_created_by\": \"admin\"}, {\"u_due_date\": \"2025-01-20\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"u_step_order\": \"2\", \"sys_updated_on\": \"2026-05-01 06:32:22\", \"sys_tags\": \"\", \"sys_id\": \"6d579bcee9a003103e4839baa50711e2\", \"u_decision_date\": \"2025-01-17 15:45:00\", \"u_step_type\": \"3\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Budget availability confirmed against Technology FY2025 Annual Workforce Plan (CC-4100). Salary band for Senior Software Engineer (L4) is within the pre-approved backfill allocation. Approved. Requisition cleared for conversion to active job opening.\", \"u_approver\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_approver/b0579bcee9a003103e4839baa5071166\", \"value\": \"b0579bcee9a003103e4839baa5071166\"}, \"u_escalated\": \"false\", \"u_reminder_sent\": \"false\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/59579bcee9a003103e4839baa507116d\", \"value\": \"59579bcee9a003103e4839baa507116d\"}, \"sys_created_on\": \"2026-05-01 06:32:22\", \"u_step_name\": \"Finance Budget Approval\", \"sys_created_by\": \"admin\"}, {\"u_due_date\": \"2025-04-15\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"u_decision\": \"1\", \"u_step_order\": \"3\", \"sys_updated_on\": \"2026-05-01 14:50:40\", \"sys_tags\": \"\", \"sys_id\": \"8969cd9ee92843103e4839baa507114c\", \"u_decision_date\": \"\", \"u_step_type\": \"3\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Awaiting finance review\", \"u_approver\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_approver/2c69cd9ee92843103e4839baa5071144\", \"value\": \"2c69cd9ee92843103e4839baa5071144\"}, \"u_escalated\": \"true\", \"u_reminder_sent\": \"false\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/7469cd9ee92843103e4839baa5071147\", \"value\": \"7469cd9ee92843103e4839baa5071147\"}, \"sys_created_on\": \"2026-05-01 14:50:40\", \"u_step_name\": \"Finance Review Step\", \"sys_created_by\": \"admin\"}, {\"u_due_date\": \"2025-01-15\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"u_decision\": \"3\", \"u_step_order\": \"1\", \"sys_updated_on\": \"2026-05-01 06:32:26\", \"sys_tags\": \"\", \"sys_id\": \"a2579bcee9a003103e4839baa50711e5\", \"u_decision_date\": \"2025-01-12 11:30:00\", \"u_step_type\": \"3\", \"sys_updated_by\": \"admin\", \"u_comments\": \"This requisition requests a contract/temporary headcount addition under cost center CC-3300. A Q1 2025 discretionary spend freeze is currently in effect for all non-permanent headcount across the Marketing division. This requisition does not qualify for a freeze exemption. Rejected. Hiring manager may resubmit in Q2 2025 if the freeze is lifted.\", \"u_approver\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_approver/b0579bcee9a003103e4839baa5071166\", \"value\": \"b0579bcee9a003103e4839baa5071166\"}, \"u_escalated\": \"false\", \"u_reminder_sent\": \"true\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/59579bcee9a003103e4839baa507116d\", \"value\": \"59579bcee9a003103e4839baa507116d\"}, \"sys_created_on\": \"2026-05-01 06:32:26\", \"u_step_name\": \"Finance Budget Approval\", \"sys_created_by\": \"admin\"}], \"u_prq_approver\": [{\"u_delegation_start\": \"\", \"u_name\": \"Patricia Nguyen\", \"u_notes\": \"Senior Finance Controller responsible for budget approval steps on all position requisitions. Enforces active spend freezes and validates salary band alignment against workforce plan allocations. Approved PRQ0001001 Finance step on January 17, 2025 and rejected PRQ0001003 on January 12, 2025 due to Q1 discretionary spend freeze.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_department/ea475bcee9a003103e4839baa507110e\", \"value\": \"ea475bcee9a003103e4839baa507110e\"}, \"u_delegation_end\": \"\", \"u_email\": \"patricia.nguyen@company.com\", \"u_delegate_to\": \"\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-2103\", \"sys_updated_on\": \"2026-05-01 06:32:17\", \"sys_tags\": \"\", \"u_approval_authority\": \"2\", \"u_is_active\": \"true\", \"u_max_approval_amount\": \"500000\", \"sys_id\": \"1c575bcee9a003103e4839baa50711cb\", \"u_approver_type\": \"2\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:32:17\", \"sys_created_by\": \"admin\"}, {\"u_delegation_start\": \"\", \"u_name\": \"Linda Chen\", \"u_notes\": \"Finance approver for Engineering\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_department/00694d9ee92843103e4839baa50711c8\", \"value\": \"00694d9ee92843103e4839baa50711c8\"}, \"u_delegation_end\": \"\", \"u_email\": \"linda.chen@example.com\", \"u_delegate_to\": \"\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-10055\", \"sys_updated_on\": \"2026-05-01 14:50:38\", \"sys_tags\": \"\", \"u_approval_authority\": \"1\", \"u_is_active\": \"false\", \"u_max_approval_amount\": \"500000\", \"sys_id\": \"2c69cd9ee92843103e4839baa5071144\", \"u_approver_type\": \"2\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:50:38\", \"sys_created_by\": \"admin\"}, {\"u_delegation_start\": \"\", \"u_name\": \"Sandra Moreau\", \"u_notes\": \"HR Business Partner supporting the Technology and Product & Engineering divisions. Responsible for HR Review step on all requisitions submitted from Technology department. Validates backfill eligibility, workforce plan alignment, and policy compliance prior to Finance review.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_department/ea475bcee9a003103e4839baa507110e\", \"value\": \"ea475bcee9a003103e4839baa507110e\"}, \"u_delegation_end\": \"\", \"u_email\": \"sandra.moreau@company.com\", \"u_delegate_to\": \"\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-5021\", \"sys_updated_on\": \"2026-05-01 06:32:17\", \"sys_tags\": \"\", \"u_approval_authority\": \"1\", \"u_is_active\": \"true\", \"u_max_approval_amount\": \"200000\", \"sys_id\": \"ac579bcee9a003103e4839baa5071163\", \"u_approver_type\": \"1\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:32:17\", \"sys_created_by\": \"admin\"}, {\"u_delegation_start\": \"2025-02-10\", \"u_name\": \"Gregory Okafor\", \"u_notes\": \"Chief Human Resources Officer. Acts as final executive approver for new headcount requisitions above division-level thresholds and for any requisition escalated due to policy exceptions. Delegation to Sandra Moreau (HR BP) is active during scheduled leave February 10–21, 2025.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_department/ea475bcee9a003103e4839baa507110e\", \"value\": \"ea475bcee9a003103e4839baa507110e\"}, \"u_delegation_end\": \"2025-02-21\", \"u_email\": \"gregory.okafor@company.com\", \"u_delegate_to\": \"Sandra Moreau\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-0012\", \"sys_updated_on\": \"2026-05-01 06:32:18\", \"sys_tags\": \"\", \"u_approval_authority\": \"3\", \"u_is_active\": \"true\", \"u_max_approval_amount\": \"2000000\", \"sys_id\": \"b0579bcee9a003103e4839baa5071166\", \"u_approver_type\": \"3\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:32:18\", \"sys_created_by\": \"admin\"}], \"u_prq_job_opening\": [{\"u_notes\": \"Converted from approved backfill requisition PRQ0001001 on January 20, 2025. Posted to internal job board and LinkedIn. Recruiter conducting initial phone screens week of January 27. Hiring manager James Whitfield to conduct technical interviews in February. Target offer by February 21 to meet March 1 start date.\", \"u_number\": \"JO-2025-0001\", \"u_recruiter_name\": \"Alicia Brennan\", \"u_applicant_count\": \"14\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:32:27\", \"sys_tags\": \"\", \"u_opening_status\": \"2\", \"u_filled_date\": \"\", \"sys_id\": \"3a579bcee9a003103e4839baa50711e7\", \"sys_updated_by\": \"admin\", \"u_job_profile\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_job_profile/db475bcee9a003103e4839baa5071162\", \"value\": \"db475bcee9a003103e4839baa5071162\"}, \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/59579bcee9a003103e4839baa507116d\", \"value\": \"59579bcee9a003103e4839baa507116d\"}, \"sys_created_on\": \"2026-05-01 06:32:27\", \"u_close_date\": \"2025-02-14\", \"u_posted_date\": \"2025-01-20\", \"u_posting_channel\": \"3\", \"u_target_fill_date\": \"2025-02-28\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Pending budget approval to activate\", \"u_number\": \"JOB0020001\", \"u_recruiter_name\": \"Unassigned\", \"u_applicant_count\": \"0\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:50:40\", \"sys_tags\": \"\", \"u_opening_status\": \"1\", \"u_filled_date\": \"\", \"sys_id\": \"456901dee92843103e4839baa507116d\", \"sys_updated_by\": \"admin\", \"u_job_profile\": \"\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/7469cd9ee92843103e4839baa5071147\", \"value\": \"7469cd9ee92843103e4839baa5071147\"}, \"sys_created_on\": \"2026-05-01 14:50:40\", \"u_close_date\": \"\", \"u_posted_date\": \"2025-04-02\", \"u_posting_channel\": \"3\", \"u_target_fill_date\": \"2025-07-01\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Backfill opening for Senior Software Engineer on the Platform Engineering team, filled in Q3 2024. Candidate selected from external pipeline after 31 applicants screened. Offer accepted September 16, 2024; start date September 23, 2024. Closed upon confirmed first-day onboarding completion. This record serves as historical precedent for the current JO-2025-0001 backfill cycle.\", \"u_number\": \"JO-2024-0047\", \"u_recruiter_name\": \"Alicia Brennan\", \"u_applicant_count\": \"31\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:32:28\", \"sys_tags\": \"\", \"u_opening_status\": \"4\", \"u_filled_date\": \"2024-09-23\", \"sys_id\": \"c3571fcee9a003103e4839baa5071153\", \"sys_updated_by\": \"admin\", \"u_job_profile\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_job_profile/db475bcee9a003103e4839baa5071162\", \"value\": \"db475bcee9a003103e4839baa5071162\"}, \"u_requisition\": \"\", \"sys_created_on\": \"2026-05-01 06:32:28\", \"u_close_date\": \"2024-09-19\", \"u_posted_date\": \"2024-08-05\", \"u_posting_channel\": \"3\", \"u_target_fill_date\": \"2024-09-30\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Draft opening pre-staged by recruiter Marcus Webb in coordination with hiring manager Linda Tran. Pending full approval of requisition PRQ0001002 before posting can be activated. Job description and salary band confirmed against JC-FIN-200 profile. Ready to post immediately upon Finance budget approval sign-off.\", \"u_number\": \"JO-2025-0002\", \"u_recruiter_name\": \"Marcus Webb\", \"u_applicant_count\": \"0\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:32:28\", \"sys_tags\": \"\", \"u_opening_status\": \"1\", \"u_filled_date\": \"\", \"sys_id\": \"c7571fcee9a003103e4839baa5071155\", \"sys_updated_by\": \"admin\", \"u_job_profile\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_job_profile/db475bcee9a003103e4839baa5071162\", \"value\": \"db475bcee9a003103e4839baa5071162\"}, \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/59579bcee9a003103e4839baa507116d\", \"value\": \"59579bcee9a003103e4839baa507116d\"}, \"sys_created_on\": \"2026-05-01 06:32:28\", \"u_close_date\": \"\", \"u_posted_date\": \"\", \"u_posting_channel\": \"3\", \"u_target_fill_date\": \"2025-04-11\", \"sys_created_by\": \"admin\"}], \"u_prq_budget_allocation\": [{\"u_workforce_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_workforce_plan/c0575bcee9a003103e4839baa50711c7\", \"value\": \"c0575bcee9a003103e4839baa50711c7\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:32:30\", \"sys_tags\": \"\", \"u_finance_reviewer\": \"Patricia Nguyen\", \"u_allocation_status\": \"1\", \"u_fiscal_year\": \"2025\", \"u_requested_amount\": \"73500\", \"sys_id\": \"2f571fcee9a003103e4839baa507115a\", \"sys_updated_by\": \"admin\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/59579bcee9a003103e4839baa507116d\", \"value\": \"59579bcee9a003103e4839baa507116d\"}, \"sys_created_on\": \"2026-05-01 06:32:30\", \"u_justification\": \"Allocation request submitted for new headcount Financial Analyst (JC-FIN-200, Grade L2) under the Finance FY2025 Annual Workforce Plan. Requested amount of $73,500 represents the salary band midpoint. Remaining budget headroom in the Finance plan is approximately $1,190,000. Pending Finance Controller review and sign-off before requisition PRQ0001002 can receive full approval.\", \"u_approved_amount\": \"0\", \"u_currency\": \"USD\", \"u_cost_center\": \"CC-2200\", \"sys_created_by\": \"admin\", \"u_review_date\": \"\"}, {\"u_workforce_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_workforce_plan/d069cd9ee92843103e4839baa5071142\", \"value\": \"d069cd9ee92843103e4839baa5071142\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:50:39\", \"sys_tags\": \"\", \"u_finance_reviewer\": \"Linda Chen\", \"u_allocation_status\": \"1\", \"u_fiscal_year\": \"2024\", \"u_requested_amount\": \"280000\", \"sys_id\": \"3069cd9ee92843103e4839baa507114a\", \"sys_updated_by\": \"admin\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/7469cd9ee92843103e4839baa5071147\", \"value\": \"7469cd9ee92843103e4839baa5071147\"}, \"sys_created_on\": \"2026-05-01 14:50:39\", \"u_justification\": \"Budget request for two senior backend engineers\", \"u_approved_amount\": \"0\", \"u_currency\": \"USD\", \"u_cost_center\": \"CC-5010\", \"sys_created_by\": \"admin\", \"u_review_date\": \"\"}, {\"u_workforce_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_workforce_plan/c0575bcee9a003103e4839baa50711c7\", \"value\": \"c0575bcee9a003103e4839baa50711c7\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:32:29\", \"sys_tags\": \"\", \"u_finance_reviewer\": \"Patricia Nguyen\", \"u_allocation_status\": \"2\", \"u_fiscal_year\": \"2025\", \"u_requested_amount\": \"135000\", \"sys_id\": \"5f571fcee9a003103e4839baa5071157\", \"sys_updated_by\": \"admin\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/59579bcee9a003103e4839baa507116d\", \"value\": \"59579bcee9a003103e4839baa507116d\"}, \"sys_created_on\": \"2026-05-01 06:32:29\", \"u_justification\": \"Budget availability confirmed against Technology FY2025 Annual Workforce Plan. Requested salary midpoint of $135,000 falls within the approved L4 Senior Software Engineer salary band ($115,000–$155,000) and is covered by the pre-approved backfill slot allocation. Full amount approved. No budget exception required.\", \"u_approved_amount\": \"135000\", \"u_currency\": \"USD\", \"u_cost_center\": \"CC-4100\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-01-17 15:45:00\"}, {\"u_workforce_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_workforce_plan/c0575bcee9a003103e4839baa50711c7\", \"value\": \"c0575bcee9a003103e4839baa50711c7\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:32:30\", \"sys_tags\": \"\", \"u_finance_reviewer\": \"Patricia Nguyen\", \"u_allocation_status\": \"3\", \"u_fiscal_year\": \"2025\", \"u_requested_amount\": \"29000\", \"sys_id\": \"63571fcee9a003103e4839baa507115d\", \"sys_updated_by\": \"admin\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/59579bcee9a003103e4839baa507116d\", \"value\": \"59579bcee9a003103e4839baa507116d\"}, \"sys_created_on\": \"2026-05-01 06:32:30\", \"u_justification\": \"Allocation request for a 6-month contract Marketing Specialist (JC-MKT-150, Grade L1) at an annualized equivalent of $29,000 (pro-rated for contract duration). Rejected under the Q1 2025 discretionary spend freeze policy, which suspends all contract and temporary headcount budget allocations across the Marketing division. This request does not qualify for a freeze exemption. Resubmission eligible in Q2 2025 pending freeze review.\", \"u_approved_amount\": \"0\", \"u_currency\": \"USD\", \"u_cost_center\": \"CC-3300\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2025-01-12 11:30:00\"}], \"u_prq_info_request\": [{\"u_is_blocking\": \"true\", \"u_due_date\": \"2025-01-30\", \"u_response\": \"\", \"sys_mod_count\": \"0\", \"u_question\": \"Before approving the budget allocation for this new headcount request, Finance requires the following: (1) A quantified breakdown of the incremental reporting and analysis workload attributed to the Meridian Corp acquisition integration, expressed in hours per month per team member; (2) Confirmation that this workload cannot be absorbed by the existing team through overtime, reprioritization, or process automation; (3) An estimate of the financial risk or compliance exposure if this position is not filled by the target start date of April 15, 2025. Please provide responses by January 30, 2025.\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_approver/b0579bcee9a003103e4839baa5071166\", \"value\": \"b0579bcee9a003103e4839baa5071166\"}, \"sys_updated_on\": \"2026-05-01 06:32:32\", \"u_request_date\": \"2025-01-23 10:15:00\", \"sys_tags\": \"\", \"u_category\": \"1\", \"sys_id\": \"88671fcee9a003103e4839baa50711f7\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/59579bcee9a003103e4839baa507116d\", \"value\": \"59579bcee9a003103e4839baa507116d\"}, \"sys_created_on\": \"2026-05-01 06:32:32\", \"u_info_status\": \"1\", \"u_response_date\": \"\", \"sys_created_by\": \"admin\"}, {\"u_is_blocking\": \"false\", \"u_due_date\": \"2025-04-10\", \"u_response\": \"\", \"sys_mod_count\": \"0\", \"u_question\": \"Please confirm the salary band for the two senior backend engineer positions.\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_approver/2c69cd9ee92843103e4839baa5071144\", \"value\": \"2c69cd9ee92843103e4839baa5071144\"}, \"sys_updated_on\": \"2026-05-01 14:50:41\", \"u_request_date\": \"2025-04-03 10:30:00\", \"sys_tags\": \"\", \"u_category\": \"1\", \"sys_id\": \"9d6901dee92843103e4839baa507116f\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/7469cd9ee92843103e4839baa5071147\", \"value\": \"7469cd9ee92843103e4839baa5071147\"}, \"sys_created_on\": \"2026-05-01 14:50:41\", \"u_info_status\": \"1\", \"u_response_date\": \"\", \"sys_created_by\": \"admin\"}, {\"u_is_blocking\": \"false\", \"u_due_date\": \"2025-01-10\", \"u_response\": \"We do not have an active agency retainer that covers this type of campaign execution role — our current retainer with Apex Creative is scoped exclusively to brand design work and does not include content or campaign coordination. Regarding deferral: the Q1 product launch is scheduled for March 10, 2025, and the campaign coordination work must begin no later than February 3 to meet that date. A Q2 start would not serve the original business need. However, if the freeze cannot be lifted, we understand and will evaluate resubmitting for Q2 campaign support.\", \"sys_mod_count\": \"0\", \"u_question\": \"Before this requisition is processed further, please clarify: (1) Is there an existing agency or vendor retainer under which this contract Marketing Specialist role could be fulfilled without triggering a new headcount budget allocation? (2) If the Q1 product launch timeline is flexible, could this role be deferred to Q2 2025 to align with potential budget availability after the discretionary spend freeze review?\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_approver/b0579bcee9a003103e4839baa5071166\", \"value\": \"b0579bcee9a003103e4839baa5071166\"}, \"sys_updated_on\": \"2026-05-01 06:32:33\", \"u_request_date\": \"2025-01-08 13:30:00\", \"sys_tags\": \"\", \"u_category\": \"3\", \"sys_id\": \"dc671fcee9a003103e4839baa50711f9\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"Hiring manager confirmed no retainer alternative exists and that Q1 deferral is not viable. Response noted in Finance review. Requisition subsequently rejected on January 12, 2025 under Q1 discretionary spend freeze policy. No further action required on this information request.\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/59579bcee9a003103e4839baa507116d\", \"value\": \"59579bcee9a003103e4839baa507116d\"}, \"sys_created_on\": \"2026-05-01 06:32:33\", \"u_info_status\": \"2\", \"u_response_date\": \"2025-01-09 16:55:00\", \"sys_created_by\": \"admin\"}, {\"u_is_blocking\": \"true\", \"u_due_date\": \"2025-01-14\", \"u_response\": \"EMP-4421 (David Liang) submitted his resignation on January 2, 2025. His last working day was January 3, 2025. Resignation letter was accepted by HR on January 3 and is on file under case HR-2025-00041. I can provide a copy upon request. The position has been vacant since January 4, 2025.\", \"sys_mod_count\": \"0\", \"u_question\": \"Please confirm the official last working day of the departing employee (EMP-4421) and attach or reference the accepted resignation documentation. HR policy requires formal confirmation of vacancy before a backfill requisition can be advanced to Finance review.\", \"u_requested_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_approver/b0579bcee9a003103e4839baa5071166\", \"value\": \"b0579bcee9a003103e4839baa5071166\"}, \"sys_updated_on\": \"2026-05-01 06:32:31\", \"u_request_date\": \"2025-01-11 09:45:00\", \"sys_tags\": \"\", \"u_category\": \"2\", \"sys_id\": \"fb571fcee9a003103e4839baa50711f4\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"Resignation documentation confirmed via HR case HR-2025-00041. Vacancy validated. Information request resolved; HR Review approval step proceeded on January 14, 2025.\", \"u_requisition\": {\"link\": \"https://instance.service-now.com/api/now/table/u_prq_requisition/59579bcee9a003103e4839baa507116d\", \"value\": \"59579bcee9a003103e4839baa507116d\"}, \"sys_created_on\": \"2026-05-01 06:32:31\", \"u_info_status\": \"3\", \"u_response_date\": \"2025-01-13 14:20:00\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_prq_requisition\": {\"u_number\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_prq_department\"}, \"u_hiring_manager\": {\"FK\": \"u_prq_hiring_manager\"}, \"u_job_profile\": {\"FK\": \"u_prq_job_profile\"}, \"u_workforce_plan\": {\"FK\": \"u_prq_workforce_plan\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Approved\", \"Rejected\", \"Cancelled\"]}, \"u_requisition_type\": {\"type\": \"str\", \"enum\": [\"New Headcount\", \"Backfill\", \"Temporary\"]}, \"u_employment_type\": {\"type\": \"str\", \"enum\": [\"Full-Time\", \"Part-Time\", \"Contract\", \"Intern\"]}, \"u_headcount_count\": {\"type\": \"int\"}, \"u_target_start_date\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_submitted_date\": {\"type\": \"str\"}, \"u_budget_approved\": {\"type\": \"bool\"}, \"u_justification\": {\"type\": \"str\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_prq_department\": {\"u_name\": {\"type\": \"str\"}, \"u_department_code\": {\"type\": \"str\"}, \"u_cost_center\": {\"type\": \"str\"}, \"u_division\": {\"type\": \"str\"}, \"u_location\": {\"type\": \"str\"}, \"u_approved_headcount_limit\": {\"type\": \"int\"}, \"u_current_headcount\": {\"type\": \"int\"}, \"u_annual_budget\": {\"type\": \"decimal\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_department_type\": {\"type\": \"str\", \"enum\": [\"Business Unit\", \"Corporate Function\", \"Technology\", \"Operations\"]}, \"u_department_head\": {\"type\": \"str\"}}, \"u_prq_hiring_manager\": {\"u_name\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_prq_department\"}, \"u_employee_id\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_title\": {\"type\": \"str\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_hire_date\": {\"type\": \"str\"}, \"u_manager_level\": {\"type\": \"str\", \"enum\": [\"Team Lead\", \"Manager\", \"Senior Manager\", \"Director\", \"VP or Above\"]}, \"u_cost_center\": {\"type\": \"str\"}, \"u_requisition_quota\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_prq_job_profile\": {\"u_name\": {\"type\": \"str\"}, \"u_job_code\": {\"type\": \"str\"}, \"u_job_family\": {\"type\": \"str\"}, \"u_grade_level\": {\"type\": \"str\"}, \"u_salary_band_min\": {\"type\": \"decimal\"}, \"u_salary_band_max\": {\"type\": \"decimal\"}, \"u_required_education\": {\"type\": \"str\", \"enum\": [\"High School or Equivalent\", \"Associate Degree\", \"Bachelor Degree\", \"Master Degree\", \"Doctorate\"]}, \"u_years_experience_required\": {\"type\": \"int\"}, \"u_is_exempt\": {\"type\": \"bool\"}, \"u_description\": {\"type\": \"str\"}, \"u_key_responsibilities\": {\"type\": \"str\"}}, \"u_prq_workforce_plan\": {\"u_name\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_prq_department\"}, \"u_fiscal_year\": {\"type\": \"int\"}, \"u_plan_period\": {\"type\": \"str\", \"enum\": [\"Annual\", \"Q1\", \"Q2\", \"Q3\", \"Q4\"]}, \"u_planned_headcount\": {\"type\": \"int\"}, \"u_allocated_budget\": {\"type\": \"decimal\"}, \"u_consumed_budget\": {\"type\": \"decimal\"}, \"u_approved_positions\": {\"type\": \"int\"}, \"u_plan_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Active\", \"Closed\"]}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_prq_approval_step\": {\"u_requisition\": {\"FK\": \"u_prq_requisition\"}, \"u_approver\": {\"FK\": \"u_prq_approver\"}, \"u_step_order\": {\"type\": \"int\"}, \"u_step_name\": {\"type\": \"str\"}, \"u_step_type\": {\"type\": \"str\", \"enum\": [\"HR Review\", \"Manager Approval\", \"Finance Approval\", \"Executive Approval\"]}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Delegated\"]}, \"u_decision_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_is_mandatory\": {\"type\": \"bool\"}, \"u_comments\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_reminder_sent\": {\"type\": \"bool\"}}, \"u_prq_approver\": {\"u_name\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_prq_department\"}, \"u_employee_id\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_approval_authority\": {\"type\": \"str\", \"enum\": [\"Department Level\", \"Division Level\", \"Corporate Level\"]}, \"u_max_approval_amount\": {\"type\": \"decimal\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_delegate_to\": {\"type\": \"str\"}, \"u_delegation_start\": {\"type\": \"str\"}, \"u_delegation_end\": {\"type\": \"str\"}, \"u_approver_type\": {\"type\": \"str\", \"enum\": [\"HR\", \"Finance\", \"Executive\", \"Line Manager\"]}, \"u_notes\": {\"type\": \"str\"}}, \"u_prq_job_opening\": {\"u_number\": {\"type\": \"str\"}, \"u_requisition\": {\"FK\": \"u_prq_requisition\"}, \"u_job_profile\": {\"FK\": \"u_prq_job_profile\"}, \"u_opening_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Active\", \"On Hold\", \"Filled\", \"Withdrawn\"]}, \"u_posted_date\": {\"type\": \"str\"}, \"u_close_date\": {\"type\": \"str\"}, \"u_posting_channel\": {\"type\": \"str\", \"enum\": [\"Internal Only\", \"External Only\", \"Internal and External\"]}, \"u_applicant_count\": {\"type\": \"int\"}, \"u_target_fill_date\": {\"type\": \"str\"}, \"u_filled_date\": {\"type\": \"str\"}, \"u_recruiter_name\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_prq_budget_allocation\": {\"u_requisition\": {\"FK\": \"u_prq_requisition\"}, \"u_workforce_plan\": {\"FK\": \"u_prq_workforce_plan\"}, \"u_requested_amount\": {\"type\": \"decimal\"}, \"u_approved_amount\": {\"type\": \"decimal\"}, \"u_currency\": {\"type\": \"str\"}, \"u_finance_reviewer\": {\"type\": \"str\"}, \"u_review_date\": {\"type\": \"str\"}, \"u_allocation_status\": {\"type\": \"str\", \"enum\": [\"Pending Review\", \"Approved\", \"Rejected\", \"Partially Approved\"]}, \"u_cost_center\": {\"type\": \"str\"}, \"u_fiscal_year\": {\"type\": \"int\"}, \"u_justification\": {\"type\": \"str\"}}, \"u_prq_info_request\": {\"u_requisition\": {\"FK\": \"u_prq_requisition\"}, \"u_requested_by\": {\"FK\": \"u_prq_approver\"}, \"u_request_date\": {\"type\": \"str\"}, \"u_question\": {\"type\": \"str\"}, \"u_response\": {\"type\": \"str\"}, \"u_response_date\": {\"type\": \"str\"}, \"u_info_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Answered\", \"Closed\"]}, \"u_category\": {\"type\": \"str\", \"enum\": [\"Budget\", \"Headcount\", \"Role Definition\", \"Timeline\"]}, \"u_due_date\": {\"type\": \"str\"}, \"u_is_blocking\": {\"type\": \"bool\"}, \"u_resolution_notes\": {\"type\": \"str\"}}}", "business_rules": [{"name": "approve_new_headcount_set_budget_dept", "fires_on_table": "u_prq_requisition", "filter_condition": "u_statusCHANGESTO3^u_requisition_type=1", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // --- 1. Update current requisition fields (before BR, use setValue only) ---\n\n // Set budget_approved to true\n var oldBudget = current.getValue('u_budget_approved');\n current.setValue('u_budget_approved', 'true');\n _ewmLog('u_prq_requisition', 'u_budget_approved', oldBudget, current.getValue('u_budget_approved'), '');\n\n // Elevate priority to High\n var oldPriority = current.getValue('u_priority');\n current.setValue('u_priority', '3');\n _ewmLog('u_prq_requisition', 'u_priority', oldPriority, current.getValue('u_priority'), '');\n\n // Stamp approval note\n var oldNotes = current.getValue('u_notes');\n current.setValue('u_notes', 'Approved new headcount requisition - budget auto-confirmed');\n _ewmLog('u_prq_requisition', 'u_notes', oldNotes, current.getValue('u_notes'), '');\n\n // --- 2. Update linked department record (3 fields) ---\n var deptRef = current.getValue('u_department');\n if (deptRef) {\n var gr = new GlideRecord('u_prq_department');\n gr.addQuery('sys_id', deptRef);\n gr.query();\n if (gr.next()) {\n // Increment current_headcount by the requisition headcount\n var hcCount = parseInt(current.getValue('u_headcount_count'), 10) || 1;\n var oldHC = gr.getValue('u_current_headcount');\n var newHC = (parseInt(oldHC, 10) || 0) + hcCount;\n gr.setValue('u_current_headcount', newHC);\n _ewmLog('u_prq_department', 'u_current_headcount', oldHC, String(newHC), '');\n\n // Ensure department is marked active\n var oldActive = gr.getValue('u_is_active');\n gr.setValue('u_is_active', 'true');\n _ewmLog('u_prq_department', 'u_is_active', oldActive, gr.getValue('u_is_active'), '');\n\n // Update department_head note with approval reference\n var oldHead = gr.getValue('u_department_head');\n gr.setValue('u_department_head', 'Headcount updated via ' + current.getValue('u_number'));\n _ewmLog('u_prq_department', 'u_department_head', oldHead, gr.getValue('u_department_head'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "dept_active_sync_plan_mgr_approver", "fires_on_table": "u_prq_department", "filter_condition": "u_is_active=true", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update workforce plans for this department: set plan_status to Active\n var grWP = new GlideRecord('u_prq_workforce_plan');\n grWP.addQuery('u_department', current.getUniqueValue());\n grWP.query();\n while (grWP.next()) {\n var oldStatus = grWP.getValue('u_plan_status');\n grWP.setValue('u_plan_status', '2');\n _ewmLog('u_prq_workforce_plan', 'u_plan_status', oldStatus, grWP.getValue('u_plan_status'), '');\n try {\n var r1 = grWP.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grWP.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update hiring managers in this department: set is_active to true\n var grHM = new GlideRecord('u_prq_hiring_manager');\n grHM.addQuery('u_department', current.getUniqueValue());\n grHM.query();\n while (grHM.next()) {\n var oldActive = grHM.getValue('u_is_active');\n grHM.setValue('u_is_active', 'true');\n _ewmLog('u_prq_hiring_manager', 'u_is_active', oldActive, grHM.getValue('u_is_active'), '');\n try {\n var r2 = grHM.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grHM.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 3. Update approvers in this department: set is_active to true\n var grAP = new GlideRecord('u_prq_approver');\n grAP.addQuery('u_department', current.getUniqueValue());\n grAP.query();\n while (grAP.next()) {\n var oldApActive = grAP.getValue('u_is_active');\n grAP.setValue('u_is_active', 'true');\n _ewmLog('u_prq_approver', 'u_is_active', oldApActive, grAP.getValue('u_is_active'), '');\n try {\n var r3 = grAP.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed: ' + grAP.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}, {"name": "wfp_active_sync_budget_approvals", "fires_on_table": "u_prq_workforce_plan", "filter_condition": "u_plan_statusCHANGESTO2^u_fiscal_year=2025", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update budget allocations linked to this workforce plan\n var grBudget = new GlideRecord('u_prq_budget_allocation');\n grBudget.addQuery('u_workforce_plan', current.getUniqueValue());\n grBudget.query();\n while (grBudget.next()) {\n var oldStatus = grBudget.getValue('u_allocation_status');\n grBudget.setValue('u_allocation_status', '2');\n _ewmLog('u_prq_budget_allocation', 'u_allocation_status', oldStatus, grBudget.getValue('u_allocation_status'), '');\n\n var oldFiscal = grBudget.getValue('u_fiscal_year');\n grBudget.setValue('u_fiscal_year', 2025);\n _ewmLog('u_prq_budget_allocation', 'u_fiscal_year', oldFiscal, grBudget.getValue('u_fiscal_year'), '');\n\n var oldJustification = grBudget.getValue('u_justification');\n grBudget.setValue('u_justification', 'Auto-approved via active workforce plan 2025');\n _ewmLog('u_prq_budget_allocation', 'u_justification', oldJustification, grBudget.getValue('u_justification'), '');\n\n try {\n var r1 = grBudget.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grBudget.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update approval steps for requisitions in this department's workforce plan\n var grStep = new GlideRecord('u_prq_approval_step');\n grStep.addQuery('u_requisition.u_workforce_plan', current.getUniqueValue());\n grStep.addQuery('u_decision', '1');\n grStep.query();\n while (grStep.next()) {\n var oldComments = grStep.getValue('u_comments');\n grStep.setValue('u_comments', 'Workforce plan activated for FY2025 - ready for review');\n _ewmLog('u_prq_approval_step', 'u_comments', oldComments, grStep.getValue('u_comments'), '');\n\n var oldReminderSent = grStep.getValue('u_reminder_sent');\n grStep.setValue('u_reminder_sent', 'true');\n _ewmLog('u_prq_approval_step', 'u_reminder_sent', oldReminderSent, grStep.getValue('u_reminder_sent'), '');\n\n try {\n var r2 = grStep.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grStep.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}, {"name": "budget_approved_update_opening_step", "fires_on_table": "u_prq_budget_allocation", "filter_condition": "u_allocation_statusCHANGESTO2^u_fiscal_year=2025", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Update related job openings to Active status and set recruiter\n var grOpening = new GlideRecord('u_prq_job_opening');\n grOpening.addQuery('u_requisition', current.getValue('u_requisition'));\n grOpening.query();\n while (grOpening.next()) {\n var oldStatus = grOpening.getValue('u_opening_status');\n grOpening.setValue('u_opening_status', '2');\n _ewmLog('u_prq_job_opening', 'u_opening_status', oldStatus, grOpening.getValue('u_opening_status'), '');\n\n var oldRecruiter = grOpening.getValue('u_recruiter_name');\n grOpening.setValue('u_recruiter_name', 'Finance Auto-Assigned');\n _ewmLog('u_prq_job_opening', 'u_recruiter_name', oldRecruiter, grOpening.getValue('u_recruiter_name'), '');\n\n try {\n var r1 = grOpening.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grOpening.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update related approval steps - mark finance approval as approved\n var grStep = new GlideRecord('u_prq_approval_step');\n grStep.addQuery('u_requisition', current.getValue('u_requisition'));\n grStep.addQuery('u_step_type', '3');\n grStep.query();\n while (grStep.next()) {\n var oldDecision = grStep.getValue('u_decision');\n grStep.setValue('u_decision', '2');\n _ewmLog('u_prq_approval_step', 'u_decision', oldDecision, grStep.getValue('u_decision'), '');\n\n try {\n var r2 = grStep.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grStep.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n\n})(current, previous);"}, {"name": "opening_active_notify_stakeholders", "fires_on_table": "u_prq_job_opening", "filter_condition": "u_opening_statusCHANGESTO2^u_posting_channel=3^u_applicant_count=0", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update related approval steps for the linked requisition\n var reqRef = current.getValue('u_requisition');\n if (reqRef) {\n var grStep = new GlideRecord('u_prq_approval_step');\n grStep.addQuery('u_requisition', reqRef);\n grStep.query();\n while (grStep.next()) {\n var oldReminderSent = grStep.getValue('u_reminder_sent');\n grStep.setValue('u_reminder_sent', 'true');\n _ewmLog('u_prq_approval_step', 'u_reminder_sent', oldReminderSent, grStep.getValue('u_reminder_sent'), '');\n\n var oldComments = grStep.getValue('u_comments');\n grStep.setValue('u_comments', 'Job opening now active and posted internally and externally');\n _ewmLog('u_prq_approval_step', 'u_comments', oldComments, grStep.getValue('u_comments'), '');\n\n var oldEscalated = grStep.getValue('u_escalated');\n grStep.setValue('u_escalated', 'false');\n _ewmLog('u_prq_approval_step', 'u_escalated', oldEscalated, grStep.getValue('u_escalated'), '');\n\n try {\n var r1 = grStep.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grStep.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Update hiring manager linked through the requisition\n if (reqRef) {\n var grReq = new GlideRecord('u_prq_requisition');\n if (grReq.get(reqRef)) {\n var hmRef = grReq.getValue('u_hiring_manager');\n if (hmRef) {\n var grHM = new GlideRecord('u_prq_hiring_manager');\n if (grHM.get(hmRef)) {\n var oldNotes = grHM.getValue('u_notes');\n grHM.setValue('u_notes', 'Active job opening posted for requisition ' + grReq.getValue('u_number'));\n _ewmLog('u_prq_hiring_manager', 'u_notes', oldNotes, grHM.getValue('u_notes'), '');\n\n var oldTitle = grHM.getValue('u_title');\n grHM.setValue('u_title', 'Active Requisition Owner');\n _ewmLog('u_prq_hiring_manager', 'u_title', oldTitle, grHM.getValue('u_title'), '');\n\n var oldQuota = grHM.getValue('u_requisition_quota');\n var newQuota = parseInt(oldQuota || '0', 10) + 1;\n grHM.setValue('u_requisition_quota', newQuota);\n _ewmLog('u_prq_hiring_manager', 'u_requisition_quota', oldQuota, String(newQuota), '');\n\n try {\n var r2 = grHM.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grHM.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n }\n }\n\n})(current, previous);"}, {"name": "close_info_reqs_on_step_approved", "fires_on_table": "u_prq_approval_step", "filter_condition": "u_decision=2", "trigger_sequence": "after", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // 1. Close any open info requests linked to the same requisition\n var reqRef = current.getValue('u_requisition');\n if (reqRef) {\n var grInfo = new GlideRecord('u_prq_info_request');\n grInfo.addQuery('u_requisition', reqRef);\n grInfo.addQuery('u_info_status', '1'); // Open\n grInfo.query();\n while (grInfo.next()) {\n var oldStatus = grInfo.getValue('u_info_status');\n grInfo.setValue('u_info_status', '3');\n _ewmLog('u_prq_info_request', 'u_info_status', oldStatus, grInfo.getValue('u_info_status'), '');\n\n var oldNotes = grInfo.getValue('u_resolution_notes');\n grInfo.setValue('u_resolution_notes', 'Auto-closed: approval step decision approved');\n _ewmLog('u_prq_info_request', 'u_resolution_notes', oldNotes, grInfo.getValue('u_resolution_notes'), '');\n\n try {\n var r1 = grInfo.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grInfo.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Update the approver record to reflect latest activity\n var approverRef = current.getValue('u_approver');\n if (approverRef) {\n var grApprover = new GlideRecord('u_prq_approver');\n grApprover.addQuery('sys_id', approverRef);\n grApprover.query();\n if (grApprover.next()) {\n var oldAuth = grApprover.getValue('u_approval_authority');\n grApprover.setValue('u_approval_authority', '2');\n _ewmLog('u_prq_approver', 'u_approval_authority', oldAuth, grApprover.getValue('u_approval_authority'), '');\n\n var oldApproverNotes = grApprover.getValue('u_notes');\n grApprover.setValue('u_notes', 'Last approved step: ' + current.getValue('u_step_name'));\n _ewmLog('u_prq_approver', 'u_notes', oldApproverNotes, grApprover.getValue('u_notes'), '');\n\n try {\n var r2 = grApprover.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grApprover.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "24ec06e980a807103e487b245ac9776f", "u_br_name": "opening_active_notify_stakeholders", "u_table_name": "u_prq_approval_step", "u_field_name": "u_reminder_sent", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "28ec06e980a807103e487b245ac9776f", "u_br_name": "opening_active_notify_stakeholders", "u_table_name": "u_prq_approval_step", "u_field_name": "u_escalated", "u_old_value": "1", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "28ec06e980a807103e487b245ac97772", "u_br_name": "close_info_reqs_on_step_approved", "u_table_name": "u_prq_info_request", "u_field_name": "u_info_status", "u_old_value": "1", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "28ec06e980a807103e487b245ac97773", "u_br_name": "close_info_reqs_on_step_approved", "u_table_name": "u_prq_approver", "u_field_name": "u_notes", "u_old_value": "Finance approver for Engineering", "u_new_value": "Last approved step: Finance Review Step", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "2cec06e980a807103e487b245ac9776a", "u_br_name": "approve_new_headcount_set_budget_dept", "u_table_name": "u_prq_requisition", "u_field_name": "u_notes", "u_old_value": "Pending approval", "u_new_value": "Approved new headcount requisition - budget auto-confirmed", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "60ec06e980a807103e487b245ac9776b", "u_br_name": "approve_new_headcount_set_budget_dept", "u_table_name": "u_prq_department", "u_field_name": "u_is_active", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "64ec06e980a807103e487b245ac9776d", "u_br_name": "wfp_active_sync_budget_approvals", "u_table_name": "u_prq_budget_allocation", "u_field_name": "u_fiscal_year", "u_old_value": "2024", "u_new_value": "2025", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "64ec06e980a807103e487b245ac9776e", "u_br_name": "budget_approved_update_opening_step", "u_table_name": "u_prq_job_opening", "u_field_name": "u_opening_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "68ec06e980a807103e487b245ac97770", "u_br_name": "opening_active_notify_stakeholders", "u_table_name": "u_prq_hiring_manager", "u_field_name": "u_notes", "u_old_value": "Manages backend platform team", "u_new_value": "Active job opening posted for requisition PRQ0010001", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "6cec06e980a807103e487b245ac97770", "u_br_name": "opening_active_notify_stakeholders", "u_table_name": "u_prq_hiring_manager", "u_field_name": "u_requisition_quota", "u_old_value": "3", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "6cec06e980a807103e487b245ac97774", "u_br_name": "close_info_reqs_on_step_approved", "u_table_name": "u_prq_hiring_manager", "u_field_name": "u_is_active", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "a0ec06e980a807103e487b245ac97772", "u_br_name": "opening_active_notify_stakeholders", "u_table_name": "u_prq_approval_step", "u_field_name": "u_decision", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "a4ec06e980a807103e487b245ac9776c", "u_br_name": "dept_active_sync_plan_mgr_approver", "u_table_name": "u_prq_workforce_plan", "u_field_name": "u_plan_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "a4ec06e980a807103e487b245ac9776f", "u_br_name": "opening_active_notify_stakeholders", "u_table_name": "u_prq_approval_step", "u_field_name": "u_comments", "u_old_value": "Awaiting finance review", "u_new_value": "Job opening now active and posted internally and externally", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "a4ec06e980a807103e487b245ac97773", "u_br_name": "close_info_reqs_on_step_approved", "u_table_name": "u_prq_approver", "u_field_name": "u_approval_authority", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "a8ec06e980a807103e487b245ac9776a", "u_br_name": "approve_new_headcount_set_budget_dept", "u_table_name": "u_prq_requisition", "u_field_name": "u_priority", "u_old_value": "2", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "a8ec06e980a807103e487b245ac97772", "u_br_name": "close_info_reqs_on_step_approved", "u_table_name": "u_prq_info_request", "u_field_name": "u_resolution_notes", "u_old_value": "", "u_new_value": "Auto-closed: approval step decision approved", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "e0ec06e980a807103e487b245ac9776a", "u_br_name": "approve_new_headcount_set_budget_dept", "u_table_name": "u_prq_requisition", "u_field_name": "u_budget_approved", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "e0ec06e980a807103e487b245ac9776b", "u_br_name": "approve_new_headcount_set_budget_dept", "u_table_name": "u_prq_department", "u_field_name": "u_department_head", "u_old_value": "Jane Doe", "u_new_value": "Headcount updated via PRQ0010001", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "e0ec06e980a807103e487b245ac9776d", "u_br_name": "wfp_active_sync_budget_approvals", "u_table_name": "u_prq_budget_allocation", "u_field_name": "u_allocation_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "e4ec06e980a807103e487b245ac9776d", "u_br_name": "wfp_active_sync_budget_approvals", "u_table_name": "u_prq_budget_allocation", "u_field_name": "u_justification", "u_old_value": "Budget request for two senior backend engineers", "u_new_value": "Auto-approved via active workforce plan 2025", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "e4ec06e980a807103e487b245ac9776e", "u_br_name": "budget_approved_update_opening_step", "u_table_name": "u_prq_job_opening", "u_field_name": "u_recruiter_name", "u_old_value": "Unassigned", "u_new_value": "Finance Auto-Assigned", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "e4ec06e980a807103e487b245ac97775", "u_br_name": "close_info_reqs_on_step_approved", "u_table_name": "u_prq_approver", "u_field_name": "u_is_active", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "e8ec06e980a807103e487b245ac97770", "u_br_name": "opening_active_notify_stakeholders", "u_table_name": "u_prq_hiring_manager", "u_field_name": "u_title", "u_old_value": "Senior Engineering Manager", "u_new_value": "Active Requisition Owner", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}, {"sys_id": "ecec06e980a807103e487b245ac9776a", "u_br_name": "approve_new_headcount_set_budget_dept", "u_table_name": "u_prq_department", "u_field_name": "u_current_headcount", "u_old_value": "22", "u_new_value": "24", "u_error": "", "sys_created_on": "2026-04-29 11:50:06"}], "audits": [{"tablename": "u_prq_requisition", "fieldname": "u_notes", "oldvalue": "Pending approval", "newvalue": "Approved new headcount requisition - budget auto-confirmed", "documentkey": "58ec06e980a807103e487b245ac97757"}, {"tablename": "u_prq_hiring_manager", "fieldname": "u_title", "oldvalue": "Senior Engineering Manager", "newvalue": "Active Requisition Owner", "documentkey": "27dcc2e980a807103e487b245ac977dd"}, {"tablename": "u_prq_department", "fieldname": "u_is_active", "oldvalue": "0", "newvalue": "1", "documentkey": "afdcc2e980a807103e487b245ac977d9"}, {"tablename": "u_prq_requisition", "fieldname": "u_priority", "oldvalue": "2", "newvalue": "3", "documentkey": "58ec06e980a807103e487b245ac97757"}, {"tablename": "u_prq_hiring_manager", "fieldname": "u_requisition_quota", "oldvalue": "3", "newvalue": "4", "documentkey": "27dcc2e980a807103e487b245ac977dd"}, {"tablename": "u_prq_department", "fieldname": "u_current_headcount", "oldvalue": "22", "newvalue": "24", "documentkey": "afdcc2e980a807103e487b245ac977d9"}, {"tablename": "u_prq_requisition", "fieldname": "u_budget_approved", "oldvalue": "0", "newvalue": "1", "documentkey": "58ec06e980a807103e487b245ac97757"}, {"tablename": "u_prq_hiring_manager", "fieldname": "u_notes", "oldvalue": "Manages backend platform team", "newvalue": "Active job opening posted for requisition PRQ0010001", "documentkey": "27dcc2e980a807103e487b245ac977dd"}, {"tablename": "u_prq_requisition", "fieldname": "u_status", "oldvalue": "2", "newvalue": "3", "documentkey": "58ec06e980a807103e487b245ac97757"}, {"tablename": "u_prq_department", "fieldname": "u_department_head", "oldvalue": "Jane Doe", "newvalue": "Headcount updated via PRQ0010001", "documentkey": "afdcc2e980a807103e487b245ac977d9"}, {"tablename": "u_prq_hiring_manager", "fieldname": "u_is_active", "oldvalue": "0", "newvalue": "1", "documentkey": "27dcc2e980a807103e487b245ac977dd"}], "raw_audits": [{"tablename": "u_prq_requisition", "fieldname": "u_notes", "oldvalue": "Pending approval", "newvalue": "Approved new headcount requisition - budget auto-confirmed", "documentkey": "58ec06e980a807103e487b245ac97757"}, {"tablename": "u_prq_hiring_manager", "fieldname": "u_title", "oldvalue": "Senior Engineering Manager", "newvalue": "Active Requisition Owner", "documentkey": "27dcc2e980a807103e487b245ac977dd"}, {"tablename": "u_prq_department", "fieldname": "u_is_active", "oldvalue": "0", "newvalue": "1", "documentkey": "afdcc2e980a807103e487b245ac977d9"}, {"tablename": "u_prq_requisition", "fieldname": "u_priority", "oldvalue": "2", "newvalue": "3", "documentkey": "58ec06e980a807103e487b245ac97757"}, {"tablename": "u_prq_hiring_manager", "fieldname": "u_requisition_quota", "oldvalue": 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\"500\", \"sys_created_on\": \"2026-05-01 14:52:18\", \"u_production_job\": \"3fb90112e96843103e4839baa50711c3\", \"u_scheduled_start\": \"2024-03-01 08:00:00\", \"u_status\": \"3\", \"sys_created_by\": \"admin\", \"u_actual_start\": \"2024-03-01 08:15:00\"}", "supporting_data": "{\"u_pwo_work_order\": [{\"u_notes\": \"Critical batch for customer order\", \"u_number\": \"WO-00300\", \"u_produced_quantity\": \"480\", \"u_title\": \"Widget Batch Production\", \"sys_mod_count\": \"0\", \"u_yield_percentage\": \"96\", \"sys_updated_on\": \"2026-05-01 14:52:15\", \"u_actual_end\": \"\", \"sys_tags\": \"\", \"u_bill_of_materials\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_bill_of_materials/27b90112e96843103e4839baa50711c1\", \"value\": \"27b90112e96843103e4839baa50711c1\"}, \"u_scheduled_end\": \"2024-03-05 17:00:00\", \"u_priority\": \"1\", \"sys_id\": \"04c90112e96843103e4839baa50711cb\", \"sys_updated_by\": \"admin\", \"u_target_quantity\": \"500\", 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Setup time of 60 minutes allocated for label applicator head adjustment to SKU-7732 v1.1 artwork dimensions and hot-melt adhesive temperature verification. Machine serviced and confirmed ready on 2024-03-28. 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ESD grounding verified before run start. 20-minute downtime recorded mid-shift due to AOI camera recalibration required after detecting false-positive defect flags. Production resumed after recalibration confirmed. Run ongoing as of last update.\", \"u_work_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_work_order/b63def46e92803103e4839baa5071114\", \"value\": \"b63def46e92803103e4839baa5071114\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:08:06\", \"u_downtime_minutes\": \"20\", \"sys_tags\": \"\", \"u_assigned_start\": \"2024-04-02 07:00:00\", \"u_efficiency_rating\": \"88.2\", \"u_is_primary_machine\": \"true\", \"u_machine_resource\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_machine_resource/393daf46e92803103e4839baa5071155\", \"value\": \"393daf46e92803103e4839baa5071155\"}, \"sys_id\": \"8c4d2386e92803103e4839baa507114d\", \"u_assigned_end\": \"2024-04-02 19:00:00\", \"sys_updated_by\": \"admin\", \"u_actual_hours_used\": \"6.25\", \"sys_created_on\": \"2026-05-01 08:08:06\", \"u_setup_time_minutes\": \"30\", \"u_status\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Primary machine for widget batch\", \"u_work_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_work_order/04c90112e96843103e4839baa50711cb\", \"value\": \"04c90112e96843103e4839baa50711cb\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:52:16\", \"u_downtime_minutes\": \"15\", \"sys_tags\": \"\", \"u_assigned_start\": \"2024-03-01 08:00:00\", \"u_efficiency_rating\": \"94.5\", \"u_is_primary_machine\": \"true\", \"u_machine_resource\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_machine_resource/37b90112e96843103e4839baa50711c6\", \"value\": \"37b90112e96843103e4839baa50711c6\"}, \"sys_id\": \"d8c94112e96843103e4839baa5071156\", \"u_assigned_end\": \"2024-03-05 17:00:00\", \"sys_updated_by\": \"admin\", \"u_actual_hours_used\": \"32.5\", \"sys_created_on\": \"2026-05-01 14:52:16\", \"u_setup_time_minutes\": \"45\", \"u_status\": \"2\", \"sys_created_by\": \"admin\"}], \"u_pwo_floor_technician\": [{\"u_notes\": \"Experienced CNC operator\", \"u_skill_level\": \"3\", \"u_department\": \"CNC Operations\", \"u_shift\": \"1\", \"u_hourly_rate\": \"45\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-7701\", \"sys_updated_on\": \"2026-05-01 14:52:14\", \"sys_tags\": \"\", \"u_certifications\": \"CNC Level 3, Safety Certified\", \"sys_id\": \"0cc90112e96843103e4839baa50711c8\", \"u_availability_status\": \"1\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:52:14\", \"u_hire_date\": \"2019-06-15\", \"u_supervisor_name\": \"Original Supervisor\", \"sys_created_by\": \"admin\", \"u_full_name\": \"James Rodriguez\"}, {\"u_notes\": \"Lead technician for Building 3 packaging operations with 8+ years of experience on automated carton folding and sealing lines. Briefed on updated SKU-7732 v1.1 label placement requirements per spec sheet dated 2024-03-28. Responsible for pre-run setup verification on PKG-02 including hot-melt adhesive temperature checks and label applicator head alignment. 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Recorded mid-run material consumption for PCB sub-assemblies including supervisor-approved overage for ESD-damaged units. Familiar with Dynex Industries DX-ECM-400-REV5 specification requirements.\", \"u_skill_level\": \"2\", \"u_department\": \"Electronics Assembly\", \"u_shift\": \"1\", \"u_hourly_rate\": \"26.75\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-10183\", \"sys_updated_on\": \"2026-05-01 08:07:58\", \"sys_tags\": \"\", \"u_certifications\": \"IPC-A-610 Certified CIS, ESD Control Certification, Soldering Certification Level II\", \"sys_id\": \"ce3daf46e92803103e4839baa5071159\", \"u_availability_status\": \"2\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:07:58\", \"u_hire_date\": \"2021-03-08\", \"u_supervisor_name\": \"Marcus Delgado\", \"sys_created_by\": \"admin\", \"u_full_name\": \"Renata Flores\"}, {\"u_notes\": \"Lead CNC machinist with 7+ years on the floor. Primary operator for Haas VF-2SS machining center. Responsible for tooling calibration and workholding fixture setup on aluminum bracket runs. Recorded material consumption for WO-2024-00142. 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Recorded mid-run PCB sub-assembly consumption including supervisor-approved overage for two ESD-damaged units. Run ongoing as of last update. Performance score to be recorded upon completion.\", \"u_is_lead_technician\": \"false\", \"u_floor_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_floor_technician/923def46e92803103e4839baa507110d\", \"value\": \"923def46e92803103e4839baa507110d\"}, \"u_work_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_work_order/b63def46e92803103e4839baa5071114\", \"value\": \"b63def46e92803103e4839baa5071114\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:08:07\", \"sys_tags\": \"\", \"u_assigned_start\": \"2024-04-02 07:00:00\", \"sys_id\": \"044d2386e92803103e4839baa5071150\", \"u_assigned_end\": \"2024-04-02 19:00:00\", \"sys_updated_by\": \"admin\", \"u_role_on_job\": \"1\", \"sys_created_on\": \"2026-05-01 08:08:07\", \"u_overtime_hours\": \"0\", \"u_actual_hours_worked\": \"6.25\", \"u_performance_score\": \"\", \"u_status\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Lead operator for CNC mill\", \"u_is_lead_technician\": \"true\", \"u_floor_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_floor_technician/0cc90112e96843103e4839baa50711c8\", \"value\": \"0cc90112e96843103e4839baa50711c8\"}, \"u_work_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_work_order/04c90112e96843103e4839baa50711cb\", \"value\": \"04c90112e96843103e4839baa50711cb\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:52:16\", \"sys_tags\": \"\", \"u_assigned_start\": \"2024-03-01 08:00:00\", \"sys_id\": \"64c94112e96843103e4839baa5071159\", \"u_assigned_end\": \"2024-03-05 17:00:00\", \"sys_updated_by\": \"admin\", \"u_role_on_job\": \"1\", \"sys_created_on\": \"2026-05-01 14:52:16\", \"u_overtime_hours\": \"2\", \"u_actual_hours_worked\": \"32\", \"u_performance_score\": \"85\", \"u_status\": \"1\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"James Whitfield served as sole lead technician and primary CNC operator for WO-2024-00142. Responsible for tooling calibration, workholding fixture setup, and mid-run quality checks. Completed run 15 minutes ahead of schedule with no unplanned downtime. Recorded material consumption for aluminum bar stock. Performance score reflects high yield and on-time completion.\", \"u_is_lead_technician\": \"true\", \"u_floor_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_floor_technician/923def46e92803103e4839baa507110d\", \"value\": \"923def46e92803103e4839baa507110d\"}, \"u_work_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_work_order/b63def46e92803103e4839baa5071114\", \"value\": \"b63def46e92803103e4839baa5071114\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:08:07\", \"sys_tags\": \"\", \"u_assigned_start\": \"2024-03-11 06:00:00\", \"sys_id\": \"904d2386e92803103e4839baa5071153\", \"u_assigned_end\": \"2024-03-11 14:00:00\", \"sys_updated_by\": \"admin\", \"u_role_on_job\": \"1\", \"sys_created_on\": \"2026-05-01 08:08:07\", \"u_overtime_hours\": \"0\", \"u_actual_hours_worked\": \"7.5\", \"u_performance_score\": \"97\", \"u_status\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Derek Okonkwo designated lead technician for WO-2024-00201 SKU-7732 retail carton packaging run. Briefed on updated v1.1 label placement requirements per spec sheet dated 2024-03-28. Responsible for pre-run setup verification on PKG-02 including hot-melt adhesive temperature checks and label applicator head alignment. Assignment confirmed by Patricia Nguyen. Actual hours and performance score to be recorded after run completion.\", \"u_is_lead_technician\": \"true\", \"u_floor_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_floor_technician/923def46e92803103e4839baa507110d\", \"value\": \"923def46e92803103e4839baa507110d\"}, \"u_work_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_work_order/b63def46e92803103e4839baa5071114\", \"value\": \"b63def46e92803103e4839baa5071114\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:08:08\", \"sys_tags\": \"\", \"u_assigned_start\": \"2024-04-05 08:00:00\", \"sys_id\": \"a44d2386e92803103e4839baa5071155\", \"u_assigned_end\": \"2024-04-05 16:00:00\", \"sys_updated_by\": \"admin\", \"u_role_on_job\": \"1\", \"sys_created_on\": \"2026-05-01 08:08:08\", \"u_overtime_hours\": \"0\", \"u_actual_hours_worked\": \"0\", \"u_performance_score\": \"\", \"u_status\": \"1\", \"sys_created_by\": \"admin\"}], \"u_pwo_quality_inspection\": [{\"u_result\": \"4\", \"u_inspection_number\": \"QI-2024-00078\", \"u_manager_approval_required\": \"false\", \"u_inspector_name\": \"Thomas Brecker\", \"u_work_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_work_order/b63def46e92803103e4839baa5071114\", \"value\": \"b63def46e92803103e4839baa5071114\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:08:10\", \"sys_tags\": \"\", \"sys_id\": \"c54d2386e92803103e4839baa50711fe\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:08:10\", \"u_defects_found\": \"4\", \"u_inspection_date\": \"2024-03-20 14:15:00\", \"u_rejection_reason\": \"\", \"u_sample_size\": \"80\", \"u_passed_quantity\": \"976\", \"sys_created_by\": \"admin\", \"u_defect_description\": \"Four carton units found with tamper-evident label applied 3-4mm off-center relative to the designated placement zone. Labels are legible and adhesion is intact; defect is cosmetic. Units flagged but not quarantined given low defect rate and non-functional impact.\"}, {\"u_result\": \"2\", \"u_inspection_number\": \"QI-2024-00089\", \"u_manager_approval_required\": \"false\", \"u_inspector_name\": \"Linda Hargrove\", \"u_work_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_work_order/b63def46e92803103e4839baa5071114\", \"value\": \"b63def46e92803103e4839baa5071114\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:08:09\", \"sys_tags\": \"\", \"sys_id\": \"e84d2386e92803103e4839baa5071157\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:08:09\", \"u_defects_found\": \"2\", \"u_inspection_date\": \"2024-03-11 15:00:00\", \"u_rejection_reason\": \"\", \"u_sample_size\": \"50\", \"u_passed_quantity\": \"495\", \"sys_created_by\": \"admin\", \"u_defect_description\": \"Two units exhibited minor surface scoring on the drilled face, likely caused by a brief tooling vibration mid-run. Units quarantined and removed from shipment batch. Defects classified as cosmetic and non-structural.\"}, {\"u_result\": \"3\", \"u_inspection_number\": \"QI-2024-00104\", \"u_manager_approval_required\": \"true\", \"u_inspector_name\": \"Linda Hargrove\", \"u_work_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pwo_work_order/b63def46e92803103e4839baa5071114\", \"value\": \"b63def46e92803103e4839baa5071114\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 08:08:09\", \"sys_tags\": \"\", \"sys_id\": \"f04d2386e92803103e4839baa50711fc\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 08:08:09\", \"u_defects_found\": \"9\", \"u_inspection_date\": \"2024-04-02 18:30:00\", \"u_rejection_reason\": \"Solder joint defect rate of 8% on I/O interface connector pins exceeds the Dynex Industries quality agreement threshold of 2%. Full batch placed on hold pending rework and re-inspection. Manager approval required to revise and reschedule work order per rejection policy.\", \"u_sample_size\": \"112\", \"u_passed_quantity\": \"103\", \"sys_created_by\": \"admin\", \"u_defect_description\": \"Nine units from the sample exhibited cold solder joints on the I/O interface connector pins, detected via AOI camera review and confirmed by manual probe testing. Defect rate of 8% exceeds Dynex Industries maximum acceptable threshold of 2%. Affected units isolated for rework.\"}]}", "schema": "{\"u_pwo_work_order\": {\"u_number\": {\"type\": \"str\"}, \"u_production_job\": {\"FK\": \"u_pwo_production_job\"}, \"u_bill_of_materials\": {\"FK\": \"u_pwo_bill_of_materials\"}, \"u_title\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Scheduled\", \"In Progress\", \"Pending Inspection\", \"Approved\", \"Closed\", \"Rejected\"]}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_scheduled_start\": {\"type\": \"str\"}, \"u_scheduled_end\": {\"type\": \"str\"}, \"u_actual_start\": {\"type\": \"str\"}, \"u_actual_end\": {\"type\": \"str\"}, \"u_target_quantity\": {\"type\": \"decimal\"}, \"u_produced_quantity\": {\"type\": \"decimal\"}, \"u_yield_percentage\": {\"type\": \"decimal\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_pwo_production_job\": {\"u_number\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Active\", \"Completed\", \"Cancelled\"]}, \"u_customer_order_reference\": {\"type\": \"str\"}, \"u_planned_start_date\": {\"type\": \"str\"}, \"u_planned_end_date\": {\"type\": \"str\"}, \"u_total_target_quantity\": {\"type\": \"decimal\"}, \"u_total_produced_quantity\": {\"type\": \"decimal\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_job_manager\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}}, \"u_pwo_bill_of_materials\": {\"u_number\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_version\": {\"type\": \"str\"}, \"u_product_code\": {\"type\": \"str\"}, \"u_product_description\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Active\", \"Obsolete\"]}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_total_component_count\": {\"type\": \"int\"}, \"u_approved_by\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_pwo_bom_component\": {\"u_bill_of_materials\": {\"FK\": \"u_pwo_bill_of_materials\"}, \"u_material\": {\"FK\": \"u_pwo_material\"}, \"u_component_name\": {\"type\": \"str\"}, \"u_required_quantity\": {\"type\": \"decimal\"}, \"u_unit_of_measure\": {\"type\": \"str\", \"enum\": [\"Each\", \"Kilogram\", \"Liter\", \"Meter\"]}, \"u_scrap_allowance_pct\": {\"type\": \"decimal\"}, \"u_is_critical\": {\"type\": \"bool\"}, \"u_substitute_allowed\": {\"type\": \"bool\"}, \"u_lead_time_days\": {\"type\": \"int\"}, \"u_sequence_number\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_pwo_material\": {\"u_material_code\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_material_type\": {\"type\": \"str\", \"enum\": [\"Raw Material\", \"Sub-Assembly\", \"Consumable\", \"Packaging\"]}, \"u_unit_of_measure\": {\"type\": \"str\", \"enum\": [\"Each\", \"Kilogram\", \"Liter\", \"Meter\"]}, \"u_stock_quantity\": {\"type\": \"decimal\"}, \"u_reorder_point\": {\"type\": \"decimal\"}, \"u_unit_cost\": {\"type\": \"decimal\"}, \"u_supplier_name\": {\"type\": \"str\"}, \"u_hazardous\": {\"type\": \"bool\"}, \"u_storage_location\": {\"type\": \"str\"}}, \"u_pwo_material_consumption\": {\"u_work_order\": {\"FK\": \"u_pwo_work_order\"}, \"u_bom_component\": {\"FK\": \"u_pwo_bom_component\"}, \"u_consumed_quantity\": {\"type\": \"decimal\"}, \"u_planned_quantity\": {\"type\": \"decimal\"}, \"u_variance\": {\"type\": \"decimal\"}, \"u_consumption_date\": {\"type\": \"str\"}, \"u_recorded_by\": {\"type\": \"str\"}, \"u_override_approved\": {\"type\": \"bool\"}, \"u_override_reason\": {\"type\": \"str\"}, \"u_lot_number\": {\"type\": \"str\"}, \"u_unit_of_measure\": {\"type\": \"str\", \"enum\": [\"Each\", \"Kilogram\", \"Liter\", \"Meter\"]}}, \"u_pwo_machine_resource\": {\"u_asset_tag\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_machine_type\": {\"type\": \"str\", \"enum\": [\"CNC\", \"Assembly\", \"Packaging\", \"Inspection\"]}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Available\", \"In Use\", \"Under Maintenance\", \"Decommissioned\"]}, \"u_location\": {\"type\": \"str\"}, \"u_capacity_per_hour\": {\"type\": \"decimal\"}, \"u_last_maintenance_date\": {\"type\": \"str\"}, \"u_next_maintenance_date\": {\"type\": \"str\"}, \"u_manufacturer\": {\"type\": \"str\"}, \"u_model_number\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_pwo_wo_machine_assignment\": {\"u_work_order\": {\"FK\": \"u_pwo_work_order\"}, \"u_machine_resource\": {\"FK\": \"u_pwo_machine_resource\"}, \"u_assigned_start\": {\"type\": \"str\"}, \"u_assigned_end\": {\"type\": \"str\"}, \"u_actual_hours_used\": {\"type\": \"decimal\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Scheduled\", \"Active\", \"Completed\", \"Cancelled\"]}, \"u_setup_time_minutes\": {\"type\": \"int\"}, \"u_is_primary_machine\": {\"type\": \"bool\"}, \"u_downtime_minutes\": {\"type\": \"int\"}, \"u_efficiency_rating\": {\"type\": \"decimal\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_pwo_floor_technician\": {\"u_employee_id\": {\"type\": \"str\"}, \"u_full_name\": {\"type\": \"str\"}, \"u_skill_level\": {\"type\": \"str\", \"enum\": [\"Junior\", \"Mid-Level\", \"Senior\", \"Lead\"]}, \"u_department\": {\"type\": \"str\"}, \"u_shift\": {\"type\": \"str\", \"enum\": [\"Day\", \"Evening\", \"Night\"]}, \"u_certifications\": {\"type\": \"str\"}, \"u_availability_status\": {\"type\": \"str\", \"enum\": [\"Available\", \"Assigned\", \"On Leave\"]}, \"u_hourly_rate\": {\"type\": \"decimal\"}, \"u_hire_date\": {\"type\": \"str\"}, \"u_supervisor_name\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_pwo_wo_technician_assignment\": {\"u_work_order\": {\"FK\": \"u_pwo_work_order\"}, \"u_floor_technician\": {\"FK\": \"u_pwo_floor_technician\"}, \"u_role_on_job\": {\"type\": \"str\", \"enum\": [\"Operator\", \"Inspector\", \"Supervisor\", \"Trainee\"]}, \"u_assigned_start\": {\"type\": \"str\"}, \"u_assigned_end\": {\"type\": \"str\"}, \"u_actual_hours_worked\": {\"type\": \"decimal\"}, \"u_is_lead_technician\": {\"type\": \"bool\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Scheduled\", \"Active\", \"Completed\", \"Cancelled\"]}, \"u_overtime_hours\": {\"type\": \"decimal\"}, \"u_performance_score\": {\"type\": \"decimal\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_pwo_quality_inspection\": {\"u_work_order\": {\"FK\": \"u_pwo_work_order\"}, \"u_inspection_number\": {\"type\": \"str\"}, \"u_inspection_date\": {\"type\": \"str\"}, \"u_inspector_name\": {\"type\": \"str\"}, \"u_result\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Passed\", \"Failed\", \"Conditional Pass\"]}, \"u_defects_found\": {\"type\": \"int\"}, \"u_defect_description\": {\"type\": \"str\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_sample_size\": {\"type\": \"int\"}, \"u_passed_quantity\": {\"type\": \"decimal\"}, \"u_manager_approval_required\": {\"type\": \"bool\"}}}", "business_rules": [{"name": "wo_pending_inspection_cascade", "fires_on_table": "u_pwo_work_order", "filter_condition": "u_statusCHANGESTO4^u_priority=1", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a new Quality Inspection record for this critical work order\n var qi = new GlideRecord('u_pwo_quality_inspection');\n qi.initialize();\n qi.setValue('u_work_order', current.getValue('sys_id'));\n _ewmLog('u_pwo_quality_inspection', 'u_work_order', '', current.getValue('sys_id'), '');\n qi.setValue('u_result', '1');\n _ewmLog('u_pwo_quality_inspection', 'u_result', '', '1', '');\n qi.setValue('u_inspector_name', 'Auto-Assigned Inspector');\n _ewmLog('u_pwo_quality_inspection', 'u_inspector_name', '', 'Auto-Assigned Inspector', '');\n qi.setValue('u_manager_approval_required', 'true');\n _ewmLog('u_pwo_quality_inspection', 'u_manager_approval_required', '', 'true', '');\n try {\n var qiResult = qi.insert();\n if (!qiResult) { _ewmLog('','','','', 'GR insert failed: ' + qi.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update the parent Production Job status to Active if it exists\n var jobRef = current.getValue('u_production_job');\n if (jobRef) {\n var pj = new GlideRecord('u_pwo_production_job');\n pj.addQuery('sys_id', jobRef);\n pj.query();\n while (pj.next()) {\n var oldStatus = pj.getValue('u_status');\n pj.setValue('u_status', '2');\n _ewmLog('u_pwo_production_job', 'u_status', oldStatus, pj.getValue('u_status'), '');\n var oldDesc = pj.getValue('u_description');\n pj.setValue('u_description', 'Critical WO ' + current.getValue('u_number') + ' pending inspection');\n _ewmLog('u_pwo_production_job', 'u_description', oldDesc, pj.getValue('u_description'), '');\n try {\n var pjResult = pj.update();\n if (!pjResult) { _ewmLog('','','','', 'GR update failed: ' + pj.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n // 3. Update all machine assignments for this work order to Completed\n var ma = new GlideRecord('u_pwo_wo_machine_assignment');\n ma.addQuery('u_work_order', current.getValue('sys_id'));\n ma.query();\n while (ma.next()) {\n var oldMaStatus = ma.getValue('u_status');\n ma.setValue('u_status', '3');\n _ewmLog('u_pwo_wo_machine_assignment', 'u_status', oldMaStatus, ma.getValue('u_status'), '');\n var oldNotes = ma.getValue('u_notes');\n ma.setValue('u_notes', 'Completed - WO moved to Pending Inspection');\n _ewmLog('u_pwo_wo_machine_assignment', 'u_notes', oldNotes, ma.getValue('u_notes'), '');\n try {\n var maResult = ma.update();\n if (!maResult) { _ewmLog('','','','', 'GR update failed: ' + ma.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n\n})(current, previous);"}, {"name": "prod_job_active_sync_tech_assign", "fires_on_table": "u_pwo_production_job", "filter_condition": "u_statusCHANGESTO2^u_priorityISNOTEMPTY^u_customer_order_referenceISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // Find all work orders linked to this production job\n var woGr = new GlideRecord('u_pwo_work_order');\n woGr.addQuery('u_production_job', current.getUniqueValue());\n woGr.query();\n\n while (woGr.next()) {\n var woSysId = woGr.getUniqueValue();\n\n // 1. Update technician assignments to Active for each work order\n var taGr = new GlideRecord('u_pwo_wo_technician_assignment');\n taGr.addQuery('u_work_order', woSysId);\n taGr.addQuery('u_status', '1'); // Scheduled\n taGr.query();\n while (taGr.next()) {\n var oldTaStatus = taGr.getValue('u_status');\n taGr.setValue('u_status', '2');\n _ewmLog('u_pwo_wo_technician_assignment', 'u_status', oldTaStatus, taGr.getValue('u_status'), '');\n\n var oldTaNotes = taGr.getValue('u_notes');\n taGr.setValue('u_notes', 'Activated by production job ' + current.getValue('u_number'));\n _ewmLog('u_pwo_wo_technician_assignment', 'u_notes', oldTaNotes, taGr.getValue('u_notes'), '');\n\n // Get technician ref before update for floor technician update\n var techRef = taGr.getValue('u_floor_technician');\n\n try {\n var r1 = taGr.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + taGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update the floor technician availability to Assigned\n if (techRef) {\n var ftGr = new GlideRecord('u_pwo_floor_technician');\n if (ftGr.get(techRef)) {\n var oldAvail = ftGr.getValue('u_availability_status');\n ftGr.setValue('u_availability_status', '2');\n _ewmLog('u_pwo_floor_technician', 'u_availability_status', oldAvail, ftGr.getValue('u_availability_status'), '');\n\n var oldFtNotes = ftGr.getValue('u_notes');\n ftGr.setValue('u_notes', 'Assigned to WO via job ' + current.getValue('u_number'));\n _ewmLog('u_pwo_floor_technician', 'u_notes', oldFtNotes, ftGr.getValue('u_notes'), '');\n\n var oldSupervisor = ftGr.getValue('u_supervisor_name');\n ftGr.setValue('u_supervisor_name', current.getValue('u_job_manager'));\n _ewmLog('u_pwo_floor_technician', 'u_supervisor_name', oldSupervisor, ftGr.getValue('u_supervisor_name'), '');\n\n try {\n var r2 = ftGr.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + ftGr.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n }\n }\n\n})(current, previous);"}, {"name": "tech_assigned_sync_assignments", "fires_on_table": "u_pwo_floor_technician", "filter_condition": "u_availability_statusCHANGESTO2", "trigger_sequence": "after", "trigger_type": "update", "order": 300, "script": "(function executeRule(current, previous) {\n\n // When a floor technician becomes Assigned, update their active technician assignments\n // with a performance baseline and note, and update linked machine resources with a coordination note.\n\n // 1. Update technician assignments for this technician that are Scheduled -> mark notes and performance_score\n var ta = new GlideRecord('u_pwo_wo_technician_assignment');\n ta.addQuery('u_floor_technician', current.getUniqueValue());\n ta.addQuery('u_status', '1'); // Scheduled\n ta.query();\n while (ta.next()) {\n var oldNotes = ta.getValue('u_notes');\n ta.setValue('u_notes', 'Technician confirmed assigned - ready for production');\n _ewmLog('u_pwo_wo_technician_assignment', 'u_notes', oldNotes, ta.getValue('u_notes'), '');\n\n var oldScore = ta.getValue('u_performance_score');\n ta.setValue('u_performance_score', '0');\n _ewmLog('u_pwo_wo_technician_assignment', 'u_performance_score', oldScore, ta.getValue('u_performance_score'), '');\n\n try {\n var r1 = ta.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + ta.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update machine resources linked to the same work orders this technician is assigned to\n var ta2 = new GlideRecord('u_pwo_wo_technician_assignment');\n ta2.addQuery('u_floor_technician', current.getUniqueValue());\n ta2.query();\n while (ta2.next()) {\n var woRef = ta2.getValue('u_work_order');\n if (woRef) {\n var ma = new GlideRecord('u_pwo_wo_machine_assignment');\n ma.addQuery('u_work_order', woRef);\n ma.query();\n while (ma.next()) {\n var machineRef = ma.getValue('u_machine_resource');\n if (machineRef) {\n var mr = new GlideRecord('u_pwo_machine_resource');\n if (mr.get(machineRef)) {\n var oldMrNotes = mr.getValue('u_notes');\n mr.setValue('u_notes', 'Technician ' + current.getValue('u_full_name') + ' assigned to linked work order');\n _ewmLog('u_pwo_machine_resource', 'u_notes', oldMrNotes, mr.getValue('u_notes'), '');\n try {\n var r2 = mr.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + mr.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n }\n }\n }\n\n})(current, previous);"}, {"name": "machine_notes_update_maintenance_info", "fires_on_table": "u_pwo_machine_resource", "filter_condition": "u_notesISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // When machine resource notes are updated (non-empty), stamp maintenance metadata\n // and update location info for traceability\n\n var oldStatus = current.getValue('u_status');\n current.setValue('u_status', '3');\n _ewmLog('u_pwo_machine_resource', 'u_status', oldStatus, current.getValue('u_status'), '');\n\n var oldLocation = current.getValue('u_location');\n current.setValue('u_location', 'Maintenance Bay A');\n _ewmLog('u_pwo_machine_resource', 'u_location', oldLocation, current.getValue('u_location'), '');\n\n var oldModel = current.getValue('u_model_number');\n current.setValue('u_model_number', 'MAINT-REV-' + current.getValue('u_asset_tag'));\n _ewmLog('u_pwo_machine_resource', 'u_model_number', oldModel, current.getValue('u_model_number'), '');\n\n})(current, previous);"}, {"name": "machine_maint_cascade_assignments", "fires_on_table": "u_pwo_machine_resource", "filter_condition": "u_statusCHANGESTO3", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // When a machine resource goes Under Maintenance (3), cascade updates:\n // 1. Cancel active machine assignments for this machine\n // 2. Flag related BOM as needing review\n // 3. Mark related material consumption records with override reason\n\n // --- 1. Update wo_machine_assignment: set status to Cancelled and add notes ---\n var grMA = new GlideRecord('u_pwo_wo_machine_assignment');\n grMA.addQuery('u_machine_resource', current.getUniqueValue());\n grMA.addQuery('u_status', '2'); // Active\n grMA.query();\n while (grMA.next()) {\n var oldStatus = grMA.getValue('u_status');\n grMA.setValue('u_status', '4');\n _ewmLog('u_pwo_wo_machine_assignment', 'u_status', oldStatus, grMA.getValue('u_status'), '');\n\n var oldNotes = grMA.getValue('u_notes');\n grMA.setValue('u_notes', 'Cancelled due to machine under maintenance');\n _ewmLog('u_pwo_wo_machine_assignment', 'u_notes', oldNotes, grMA.getValue('u_notes'), '');\n\n try {\n var r1 = grMA.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grMA.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // --- 2. Update bill_of_materials: flag notes for review ---\n var grWO = new GlideRecord('u_pwo_wo_machine_assignment');\n grWO.addQuery('u_machine_resource', current.getUniqueValue());\n grWO.query();\n var bomSysIds = {};\n while (grWO.next()) {\n var woRef = grWO.getValue('u_work_order');\n if (woRef) {\n var grW = new GlideRecord('u_pwo_work_order');\n if (grW.get(woRef)) {\n var bomRef = grW.getValue('u_bill_of_materials');\n if (bomRef) { bomSysIds[bomRef] = true; }\n }\n }\n }\n for (var bomId in bomSysIds) {\n var grBOM = new GlideRecord('u_pwo_bill_of_materials');\n if (grBOM.get(bomId)) {\n var oldBomNotes = grBOM.getValue('u_notes');\n grBOM.setValue('u_notes', 'Review needed - assigned machine under maintenance');\n _ewmLog('u_pwo_bill_of_materials', 'u_notes', oldBomNotes, grBOM.getValue('u_notes'), '');\n\n try {\n var r2 = grBOM.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grBOM.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n // --- 3. Update material_consumption: add override reason for affected WOs ---\n var grWO2 = new GlideRecord('u_pwo_wo_machine_assignment');\n grWO2.addQuery('u_machine_resource', current.getUniqueValue());\n grWO2.query();\n while (grWO2.next()) {\n var woId = grWO2.getValue('u_work_order');\n if (woId) {\n var grMC = new GlideRecord('u_pwo_material_consumption');\n grMC.addQuery('u_work_order', woId);\n grMC.query();\n while (grMC.next()) {\n var oldOR = grMC.getValue('u_override_reason');\n grMC.setValue('u_override_reason', 'Machine maintenance halt - production paused');\n _ewmLog('u_pwo_material_consumption', 'u_override_reason', oldOR, grMC.getValue('u_override_reason'), '');\n\n var oldOA = grMC.getValue('u_override_approved');\n grMC.setValue('u_override_approved', 'true');\n _ewmLog('u_pwo_material_consumption', 'u_override_approved', oldOA, grMC.getValue('u_override_approved'), '');\n\n try {\n var r3 = grMC.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed: ' + grMC.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n }\n }\n\n})(current, previous);"}, {"name": "machine_asgn_update_cascade_sync", "fires_on_table": "u_pwo_wo_machine_assignment", "filter_condition": "u_notesISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // 1. Update the quality inspection linked to the same work order\n var grQI = new GlideRecord('u_pwo_quality_inspection');\n grQI.addQuery('u_work_order', current.getValue('u_work_order'));\n grQI.query();\n while (grQI.next()) {\n var oldInspector = grQI.getValue('u_inspector_name');\n grQI.setValue('u_inspector_name', 'Auto-Review Agent');\n _ewmLog('u_pwo_quality_inspection', 'u_inspector_name', oldInspector, grQI.getValue('u_inspector_name'), '');\n\n var oldMgrApproval = grQI.getValue('u_manager_approval_required');\n grQI.setValue('u_manager_approval_required', 'true');\n _ewmLog('u_pwo_quality_inspection', 'u_manager_approval_required', oldMgrApproval, grQI.getValue('u_manager_approval_required'), '');\n\n try {\n var r1 = grQI.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grQI.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update material consumption records linked to the same work order\n var grMC = new GlideRecord('u_pwo_material_consumption');\n grMC.addQuery('u_work_order', current.getValue('u_work_order'));\n grMC.query();\n while (grMC.next()) {\n var oldRecordedBy = grMC.getValue('u_recorded_by');\n grMC.setValue('u_recorded_by', 'system_cascade_sync');\n _ewmLog('u_pwo_material_consumption', 'u_recorded_by', oldRecordedBy, grMC.getValue('u_recorded_by'), '');\n\n var oldOverrideReason = grMC.getValue('u_override_reason');\n grMC.setValue('u_override_reason', 'Machine assignment updated - consumption re-verified');\n _ewmLog('u_pwo_material_consumption', 'u_override_reason', oldOverrideReason, grMC.getValue('u_override_reason'), '');\n\n try {\n var r2 = grMC.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grMC.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}, {"name": "qi_finalize_consumption_and_bom", "fires_on_table": "u_pwo_quality_inspection", "filter_condition": "u_inspector_nameISNOTEMPTY^u_manager_approval_requiredCHANGES^u_manager_approval_required=true", "trigger_sequence": "after", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // 1. Update material consumption records linked to this inspection's work order\n // Mark override_approved=true and set recorded_by to the inspector, plus set override_reason\n var grMC = new GlideRecord('u_pwo_material_consumption');\n grMC.addQuery('u_work_order', current.getValue('u_work_order'));\n grMC.query();\n while (grMC.next()) {\n var oldOverride = grMC.getValue('u_override_approved');\n grMC.setValue('u_override_approved', 'true');\n _ewmLog('u_pwo_material_consumption', 'u_override_approved', oldOverride, grMC.getValue('u_override_approved'), '');\n\n var oldRecordedBy = grMC.getValue('u_recorded_by');\n grMC.setValue('u_recorded_by', current.getValue('u_inspector_name'));\n _ewmLog('u_pwo_material_consumption', 'u_recorded_by', oldRecordedBy, grMC.getValue('u_recorded_by'), '');\n\n var oldReason = grMC.getValue('u_override_reason');\n grMC.setValue('u_override_reason', 'Manager approval inspection completed');\n _ewmLog('u_pwo_material_consumption', 'u_override_reason', oldReason, grMC.getValue('u_override_reason'), '');\n\n try {\n var r1 = grMC.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grMC.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update the Bill of Materials linked to the work order — set notes and approved_by\n var grWO = new GlideRecord('u_pwo_work_order');\n if (grWO.get(current.getValue('u_work_order'))) {\n var bomRef = grWO.getValue('u_bill_of_materials');\n if (bomRef) {\n var grBOM = new GlideRecord('u_pwo_bill_of_materials');\n if (grBOM.get(bomRef)) {\n var oldApproved = grBOM.getValue('u_approved_by');\n grBOM.setValue('u_approved_by', current.getValue('u_inspector_name'));\n _ewmLog('u_pwo_bill_of_materials', 'u_approved_by', oldApproved, grBOM.getValue('u_approved_by'), '');\n\n var oldNotes = grBOM.getValue('u_notes');\n grBOM.setValue('u_notes', 'Verified via quality inspection requiring manager approval');\n _ewmLog('u_pwo_bill_of_materials', 'u_notes', oldNotes, grBOM.getValue('u_notes'), '');\n\n try {\n var r2 = grBOM.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grBOM.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "06d0126580e807103e487b245ac9770a", "u_br_name": "machine_notes_update_maintenance_info", "u_table_name": "u_pwo_machine_resource", "u_field_name": "u_location", "u_old_value": "Production Floor B", "u_new_value": "Maintenance Bay A", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "06d0126580e807103e487b245ac9770f", "u_br_name": "machine_asgn_update_cascade_sync", "u_table_name": "u_pwo_material_consumption", "u_field_name": "u_override_reason", "u_old_value": "Machine assignment updated - consumption re-verified", "u_new_value": "Machine maintenance halt - production paused", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "0ed0126580e807103e487b245ac97706", "u_br_name": "prod_job_active_sync_tech_assign", "u_table_name": "u_pwo_wo_technician_assignment", "u_field_name": "u_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "42d0126580e807103e487b245ac97708", "u_br_name": "prod_job_active_sync_tech_assign", "u_table_name": "u_pwo_floor_technician", "u_field_name": "u_notes", "u_old_value": "Experienced CNC operator", "u_new_value": "Assigned to WO via job PJ-00200", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "46d0126580e807103e487b245ac9770b", "u_br_name": "machine_maint_cascade_assignments", "u_table_name": "u_pwo_wo_machine_assignment", "u_field_name": "u_status", "u_old_value": "2", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "46d0de2580e807103e487b245ac977eb", "u_br_name": "wo_pending_inspection_cascade", "u_table_name": "u_pwo_quality_inspection", "u_field_name": "u_inspector_name", "u_old_value": "", "u_new_value": "Auto-Assigned Inspector", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "4ad0126580e807103e487b245ac97705", "u_br_name": "wo_pending_inspection_cascade", "u_table_name": "u_pwo_production_job", "u_field_name": "u_description", "u_old_value": "Initial production run for customer order", "u_new_value": "Critical WO WO-00300 pending inspection", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "4ed0126580e807103e487b245ac9770c", "u_br_name": "machine_asgn_update_cascade_sync", "u_table_name": "u_pwo_material_consumption", "u_field_name": "u_override_reason", "u_old_value": "", "u_new_value": "Machine assignment updated - consumption re-verified", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "4ed0de2580e807103e487b245ac977ea", "u_br_name": "wo_pending_inspection_cascade", "u_table_name": "u_pwo_quality_inspection", "u_field_name": "u_work_order", "u_old_value": "", "u_new_value": "35d0de2580e807103e487b245ac977e4", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "82d0126580e807103e487b245ac9770a", "u_br_name": "machine_notes_update_maintenance_info", "u_table_name": "u_pwo_machine_resource", "u_field_name": "u_status", "u_old_value": "2", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "86d0126580e807103e487b245ac9770a", "u_br_name": "machine_notes_update_maintenance_info", "u_table_name": "u_pwo_machine_resource", "u_field_name": "u_model_number", "u_old_value": "VF-2SS", "u_new_value": "MAINT-REV-MCH-4401", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "86d0126580e807103e487b245ac9770f", "u_br_name": "machine_asgn_update_cascade_sync", "u_table_name": "u_pwo_material_consumption", "u_field_name": "u_override_approved", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "8ad0126580e807103e487b245ac97709", "u_br_name": "tech_assigned_sync_assignments", "u_table_name": "u_pwo_machine_resource", "u_field_name": "u_notes", "u_old_value": "", "u_new_value": "Technician James Rodriguez assigned to linked work order", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "8ed0126580e807103e487b245ac97706", "u_br_name": "prod_job_active_sync_tech_assign", "u_table_name": "u_pwo_wo_technician_assignment", "u_field_name": "u_notes", "u_old_value": "Lead operator for CNC mill", "u_new_value": "Activated by production job PJ-00200", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "c2d0126580e807103e487b245ac97708", "u_br_name": "prod_job_active_sync_tech_assign", "u_table_name": "u_pwo_floor_technician", "u_field_name": "u_supervisor_name", "u_old_value": "Original Supervisor", "u_new_value": "Sarah Mitchell", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "c2d0126580e807103e487b245ac9770e", "u_br_name": "machine_asgn_update_cascade_sync", "u_table_name": "u_pwo_bill_of_materials", "u_field_name": "u_notes", "u_old_value": "Active BOM for widget production", "u_new_value": "Review needed - assigned machine under maintenance", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "c2d0de2580e807103e487b245ac977eb", "u_br_name": "wo_pending_inspection_cascade", "u_table_name": "u_pwo_quality_inspection", "u_field_name": "u_result", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "c6d0126580e807103e487b245ac97705", "u_br_name": "wo_pending_inspection_cascade", "u_table_name": "u_pwo_production_job", "u_field_name": "u_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "c6d0126580e807103e487b245ac9770b", "u_br_name": "machine_maint_cascade_assignments", "u_table_name": "u_pwo_wo_machine_assignment", "u_field_name": "u_notes", "u_old_value": "Primary machine for widget batch", "u_new_value": "Cancelled due to machine under maintenance", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "c6d0de2580e807103e487b245ac977eb", "u_br_name": "wo_pending_inspection_cascade", "u_table_name": "u_pwo_quality_inspection", "u_field_name": "u_manager_approval_required", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "cad0126580e807103e487b245ac9770c", "u_br_name": "machine_asgn_update_cascade_sync", "u_table_name": "u_pwo_material_consumption", "u_field_name": "u_recorded_by", "u_old_value": "operator_jones", "u_new_value": "system_cascade_sync", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}, {"sys_id": "ced0126580e807103e487b245ac97707", "u_br_name": "prod_job_active_sync_tech_assign", "u_table_name": "u_pwo_floor_technician", "u_field_name": "u_availability_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 12:07:25"}], "audits": [{"tablename": "u_pwo_work_order", "fieldname": "u_status", "oldvalue": "", "newvalue": "3", "documentkey": "35d0de2580e807103e487b245ac977e4"}, {"tablename": "u_pwo_work_order", "fieldname": "u_priority", "oldvalue": "", "newvalue": "1", "documentkey": "35d0de2580e807103e487b245ac977e4"}, {"tablename": "u_pwo_work_order", "fieldname": "u_bill_of_materials", "oldvalue": "", "newvalue": "fcd0de2580e807103e487b245ac97771", "documentkey": "35d0de2580e807103e487b245ac977e4"}, {"tablename": "u_pwo_work_order", "fieldname": "u_production_job", "oldvalue": "", "newvalue": "05d0de2580e807103e487b245ac97775", "documentkey": "35d0de2580e807103e487b245ac977e4"}, {"tablename": "u_pwo_wo_machine_assignment", "fieldname": "u_status", "oldvalue": "2", "newvalue": "4", "documentkey": "a1d0de2580e807103e487b245ac977c1"}, {"tablename": "u_pwo_quality_inspection", "fieldname": "u_defects_found", "oldvalue": "", "newvalue": "0", "documentkey": "4ad0de2580e807103e487b245ac977eb"}, {"tablename": "u_pwo_wo_technician_assignment", "fieldname": "u_notes", "oldvalue": "Lead operator for CNC mill", "newvalue": "Activated by production job PJ-00200", "documentkey": "b9d0de2580e807103e487b245ac977c4"}, {"tablename": "u_pwo_material_consumption", "fieldname": "u_recorded_by", "oldvalue": "operator_jones", "newvalue": "system_cascade_sync", "documentkey": "fdd0de2580e807103e487b245ac977e0"}, {"tablename": "u_pwo_work_order", "fieldname": "u_status", "oldvalue": "3", "newvalue": "4", "documentkey": "35d0de2580e807103e487b245ac977e4"}, {"tablename": "u_pwo_material_consumption", "fieldname": "u_override_reason", "oldvalue": "Machine assignment updated - consumption re-verified", "newvalue": "Machine maintenance halt - production paused", "documentkey": "fdd0de2580e807103e487b245ac977e0"}, {"tablename": "u_pwo_floor_technician", "fieldname": "u_availability_status", "oldvalue": "1", "newvalue": "2", "documentkey": "ddd0de2580e807103e487b245ac9777b"}, {"tablename": "u_pwo_machine_resource", "fieldname": "u_status", "oldvalue": "2", "newvalue": "3", "documentkey": "99d0de2580e807103e487b245ac97778"}, {"tablename": "u_pwo_quality_inspection", "fieldname": "u_result", "oldvalue": "", "newvalue": "1", "documentkey": "4ad0de2580e807103e487b245ac977eb"}, {"tablename": "u_pwo_production_job", "fieldname": "u_description", "oldvalue": "Initial production run for customer order", "newvalue": "Critical WO WO-00300 pending inspection", "documentkey": "05d0de2580e807103e487b245ac97775"}, {"tablename": "u_pwo_wo_technician_assignment", "fieldname": "u_status", "oldvalue": "1", "newvalue": "2", "documentkey": "b9d0de2580e807103e487b245ac977c4"}, {"tablename": "u_pwo_machine_resource", "fieldname": "u_notes", "oldvalue": "", "newvalue": "Technician James Rodriguez assigned to linked work order", "documentkey": "99d0de2580e807103e487b245ac97778"}, {"tablename": "u_pwo_bill_of_materials", "fieldname": "u_notes", "oldvalue": "Active BOM for widget production", "newvalue": "Review needed - 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Contract value is within departmental budget.\", \"u_approver\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_approver/158ec78ee92003103e4839baa5071105\", \"value\": \"158ec78ee92003103e4839baa5071105\"}, \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 05:53:56\", \"u_requested_date\": \"2024-07-10 09:15:00\", \"u_overdue\": \"false\", \"u_rejection_reason\": \"\", \"sys_created_by\": \"admin\"}], \"u_pom_fulfillment_receipt\": [{\"u_discrepancy_notes\": \"6 units received but laptop bags and docking stations listed in the order configuration were not included in this shipment. Vendor contact Marcus Delgado notified via email on 2024-09-05. 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Catalog item deactivated following vendor suspension in April 2024.\", \"sys_updated_by\": \"admin\", \"u_last_price_update\": \"2023-11-20\", \"sys_created_on\": \"2026-05-01 05:53:47\", \"u_lead_time_days\": \"21\", \"u_active\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Commercial Janitorial and Cleaning Services - Monthly\", \"sys_mod_count\": \"0\", \"u_standard_price\": \"3000\", \"u_vendor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_vendor/af7e478ee92003103e4839baa50711c9\", \"value\": \"af7e478ee92003103e4839baa50711c9\"}, \"sys_updated_on\": \"2026-05-01 05:53:45\", \"u_min_order_quantity\": \"1\", \"u_unit_of_measure\": \"Month\", \"sys_tags\": \"\", \"u_taxable\": \"false\", \"u_sku\": \"BWF-CLEAN-MONTHLY-HQ\", \"u_category\": \"2\", \"sys_id\": \"c08e878ee92003103e4839baa5071143\", \"u_description\": \"Monthly commercial janitorial and cleaning service package covering daily cleaning, weekly deep clean, and consumables restocking for up to four office floors at a single headquarters location. Service completion report provided monthly.\", \"sys_updated_by\": \"admin\", \"u_last_price_update\": \"2024-03-01\", \"sys_created_on\": \"2026-05-01 05:53:45\", \"u_lead_time_days\": \"14\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}], \"u_pom_budget_transaction\": [{\"u_notes\": \"Budget release processed upon cancellation of PO-2024-00075 for Q2 event production services. Encumbrance reversed following CFO-mandated spending freeze and executive rejection. Funds returned to Marketing department budget.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_department/3f7e878ee92003103e4839baa507113e\", \"value\": \"3f7e878ee92003103e4839baa507113e\"}, \"u_budget_after\": \"89250\", \"u_purchase_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_purchase_order/a58ec78ee92003103e4839baa507110a\", \"value\": \"a58ec78ee92003103e4839baa507110a\"}, \"sys_mod_count\": \"0\", \"u_transaction_type\": \"2\", \"sys_updated_on\": \"2026-05-01 05:54:01\", \"sys_tags\": \"\", \"u_budget_before\": \"66750\", \"u_fiscal_year\": \"2024\", \"u_reversal_date\": \"\", \"sys_id\": \"3b8e0b8ee92003103e4839baa50711b8\", \"u_amount\": \"22500\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:54:01\", \"u_currency\": \"USD\", \"u_transaction_date\": \"2024-04-16 11:00:00\", \"u_reversed\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Budget encumbrance raised upon submission of PO-2024-00142 for 10 Dell Latitude 5540 laptops. Funds held pending approval and fulfillment.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_department/3f7e878ee92003103e4839baa507113e\", \"value\": \"3f7e878ee92003103e4839baa507113e\"}, \"u_budget_after\": \"312450\", \"u_purchase_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_purchase_order/a58ec78ee92003103e4839baa507110a\", \"value\": \"a58ec78ee92003103e4839baa507110a\"}, \"sys_mod_count\": \"0\", \"u_transaction_type\": \"1\", \"sys_updated_on\": \"2026-05-01 05:54:00\", \"sys_tags\": \"\", \"u_budget_before\": \"327200\", \"u_fiscal_year\": \"2024\", \"u_reversal_date\": \"\", \"sys_id\": \"638e0b8ee92003103e4839baa5071108\", \"u_amount\": \"14750\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:54:00\", \"u_currency\": \"USD\", \"u_transaction_date\": \"2024-07-15 08:30:00\", \"u_reversed\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Budget encumbrance raised upon submission of PO-2024-00198 for annual janitorial services renewal covering August 2024 through July 2025. Funds held pending second-level approval.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_department/3f7e878ee92003103e4839baa507113e\", \"value\": \"3f7e878ee92003103e4839baa507113e\"}, \"u_budget_after\": \"178600\", \"u_purchase_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_purchase_order/a58ec78ee92003103e4839baa507110a\", \"value\": \"a58ec78ee92003103e4839baa507110a\"}, \"sys_mod_count\": \"0\", \"u_transaction_type\": \"1\", \"sys_updated_on\": \"2026-05-01 05:53:59\", \"sys_tags\": \"\", \"u_budget_before\": \"214600\", \"u_fiscal_year\": \"2024\", \"u_reversal_date\": \"\", \"sys_id\": \"e38e0b8ee92003103e4839baa5071105\", \"u_amount\": \"36000\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:53:59\", \"u_currency\": \"USD\", \"u_transaction_date\": \"2024-07-10 09:15:00\", \"u_reversed\": \"false\", \"sys_created_by\": \"admin\"}], \"u_pom_vendor_contract\": [{\"u_contract_name\": \"Pinnacle Annual Supply Agreement\", \"sys_mod_count\": \"0\", \"u_vendor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_vendor/0bb8cd1ee92843103e4839baa507111e\", \"value\": \"0bb8cd1ee92843103e4839baa507111e\"}, \"sys_updated_on\": \"2026-05-01 14:47:49\", \"u_contract_number\": \"VC-2025-0078\", \"sys_tags\": \"\", \"u_auto_renew\": \"true\", \"u_signed_date\": \"2024-12-20\", \"sys_id\": \"5bb8cd1ee92843103e4839baa5071123\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2025-12-31\", \"sys_created_on\": \"2026-05-01 14:47:49\", \"u_penalty_clause\": \"2% late delivery penalty per week\", \"u_start_date\": \"2025-01-01\", \"u_scope_of_work\": \"General procurement of engineering supplies\", \"u_contract_value\": \"500000\", \"u_status\": \"1\", \"u_payment_terms\": \"Net 60\", \"sys_created_by\": \"admin\"}, {\"u_contract_name\": \"IT Hardware Supply Agreement - TechSource Solutions Inc.\", \"sys_mod_count\": \"0\", \"u_vendor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_vendor/af7e478ee92003103e4839baa50711c9\", \"value\": \"af7e478ee92003103e4839baa50711c9\"}, \"sys_updated_on\": \"2026-05-01 05:53:47\", \"u_contract_number\": \"CTR-2022-00041\", \"sys_tags\": \"\", \"u_auto_renew\": \"true\", \"u_signed_date\": \"2022-03-18\", \"sys_id\": \"a08e878ee92003103e4839baa50711ae\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2025-03-31\", \"sys_created_on\": \"2026-05-01 05:53:47\", \"u_penalty_clause\": \"Vendor shall incur a 2% credit against the next invoice for each business day of delivery delay beyond the agreed lead time, up to a maximum of 10% of the affected order value. Repeated failures (3 or more incidents per contract year) may result in contract termination with 30 days written notice.\", \"u_start_date\": \"2022-04-01\", \"u_scope_of_work\": \"Vendor to supply IT hardware including laptops, desktop computers, monitors, docking stations, and peripherals as ordered by the Information Technology department. All equipment must meet specifications defined in the IT Provisioning Policy. Vendor is responsible for delivery within 7 business days of confirmed purchase order and must provide a 3-year on-site warranty on all hardware units.\", \"u_contract_value\": \"750000\", \"u_status\": \"1\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\"}, {\"u_contract_name\": \"Facilities Janitorial and Cleaning Services Agreement - Brightway Facility Services LLC\", \"sys_mod_count\": \"0\", \"u_vendor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_vendor/af7e478ee92003103e4839baa50711c9\", \"value\": \"af7e478ee92003103e4839baa50711c9\"}, \"sys_updated_on\": \"2026-05-01 05:53:48\", \"u_contract_number\": \"CTR-2024-00019\", \"sys_tags\": \"\", \"u_auto_renew\": \"false\", \"u_signed_date\": \"2024-07-22\", \"sys_id\": \"ec8e878ee92003103e4839baa50711b0\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2025-07-31\", \"sys_created_on\": \"2026-05-01 05:53:48\", \"u_penalty_clause\": \"Failure to deliver monthly service completion report within the stipulated timeframe will result in a $250 administrative fee deducted from the corresponding monthly invoice. Failure to perform scheduled cleaning on more than 3 occasions per quarter without prior notice constitutes a material breach and entitles the organization to terminate the contract with 14 days written notice.\", \"u_start_date\": \"2024-08-01\", \"u_scope_of_work\": \"Vendor to provide daily commercial janitorial cleaning services, weekly deep cleaning, and monthly consumables restocking (paper products, soap, sanitizer) across Headquarters Floors 1-4 in Chicago, IL. Vendor must submit a monthly service completion report to the Facilities Management department by the 5th business day of the following month. All staff must pass background screening prior to site access.\", \"u_contract_value\": \"36000\", \"u_status\": \"1\", \"u_payment_terms\": \"Net 60\", \"sys_created_by\": \"admin\"}, {\"u_contract_name\": \"Corporate Event Production Services Agreement - Apex Event Productions Co.\", \"sys_mod_count\": \"0\", \"u_vendor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_vendor/af7e478ee92003103e4839baa50711c9\", \"value\": \"af7e478ee92003103e4839baa50711c9\"}, \"sys_updated_on\": \"2026-05-01 05:53:49\", \"u_contract_number\": \"CTR-2022-00087\", \"sys_tags\": \"\", \"u_auto_renew\": \"false\", \"u_signed_date\": \"2022-11-10\", \"sys_id\": \"f08e878ee92003103e4839baa50711b3\", \"sys_updated_by\": \"admin\", \"u_end_date\": \"2024-11-30\", \"sys_created_on\": \"2026-05-01 05:53:49\", \"u_penalty_clause\": \"A 20% non-refundable mobilization deposit is payable upon purchase order confirmation. In the event of cancellation by the organization within 30 days of the event date, the deposit is forfeited. In the event of vendor non-performance or failure to meet agreed deliverables, the organization reserves the right to recover all costs incurred including sourcing an alternative supplier, and to terminate this agreement with immediate effect.\", \"u_start_date\": \"2022-12-01\", \"u_scope_of_work\": \"Vendor to provide full-service corporate event production including stage design and setup, audio-visual equipment rental and operation, professional lighting rigs, and on-site technical support for events hosted at company facilities or external venues. Services to be engaged on a per-event basis via individual purchase orders referencing this master contract. Vendor must provide a detailed event production plan no fewer than 10 business days prior to each event date.\", \"u_contract_value\": \"135000\", \"u_status\": \"3\", \"u_payment_terms\": \"Immediate upon invoice\", \"sys_created_by\": \"admin\"}], \"u_pom_audit_log\": [{\"u_ip_address\": \"10.14.4.52\", \"u_action_date\": \"2024-07-14 16:22:00\", \"u_state_after\": \"Draft\", \"u_old_value\": \"\", \"u_purchase_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_purchase_order/a58ec78ee92003103e4839baa507110a\", \"value\": \"a58ec78ee92003103e4839baa507110a\"}, \"sys_mod_count\": \"0\", \"u_action\": \"1\", \"sys_updated_on\": \"2026-05-01 05:54:02\", \"sys_tags\": \"\", \"u_performed_by\": \"Patricia Nguyen\", \"sys_id\": \"8c9e0b8ee92003103e4839baa50711ba\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Purchase order PO-2024-00142 created by Patricia Nguyen for procurement of 10 Dell Latitude 5540 laptops for Q3 new hire onboarding. Initial state set to Draft.\", \"sys_created_on\": \"2026-05-01 05:54:02\", \"u_field_changed\": \"state\", \"u_state_before\": \"\", \"u_new_value\": \"Draft\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.14.1.18\", \"u_action_date\": \"2024-07-10 09:15:00\", \"u_state_after\": \"Pending Approval\", \"u_old_value\": \"Submitted\", \"u_purchase_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_purchase_order/a58ec78ee92003103e4839baa507110a\", \"value\": \"a58ec78ee92003103e4839baa507110a\"}, \"sys_mod_count\": \"0\", \"u_action\": \"2\", \"sys_updated_on\": \"2026-05-01 05:54:02\", \"sys_tags\": \"\", \"u_performed_by\": \"Robert Castillo\", \"sys_id\": \"c89e8f0ee92003103e4839baa5071111\", \"sys_updated_by\": \"admin\", \"u_comments\": \"PO-2024-00198 for annual janitorial services renewal advanced to Pending Approval state. Order value of $36,000 exceeds the Facilities department high-value threshold of $25,000; second-level approval required. Routed to VP of Facilities and Operations.\", \"sys_created_on\": \"2026-05-01 05:54:02\", \"u_field_changed\": \"state\", \"u_state_before\": \"Submitted\", \"u_new_value\": \"Pending Approval\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.14.3.77\", \"u_action_date\": \"2024-04-16 11:00:00\", \"u_state_after\": \"Cancelled\", \"u_old_value\": \"Pending Approval\", \"u_purchase_order\": {\"link\": \"https://instance.service-now.com/api/now/table/u_pom_purchase_order/a58ec78ee92003103e4839baa507110a\", \"value\": \"a58ec78ee92003103e4839baa507110a\"}, \"sys_mod_count\": \"0\", \"u_action\": \"5\", \"sys_updated_on\": \"2026-05-01 05:54:03\", \"sys_tags\": \"\", \"u_performed_by\": \"Thomas Brennan\", \"sys_id\": \"dc9e8f0ee92003103e4839baa5071113\", \"sys_updated_by\": \"admin\", \"u_comments\": \"PO-2024-00075 cancelled by delegate Thomas Brennan on behalf of CMO Danielle Forsythe following executive rejection by Danielle Forsythe on 2024-04-15. Cancellation reason: department-wide discretionary spending freeze enacted by CFO effective April 15, 2024. Budget encumbrance of $22,500 reversed and funds returned to Marketing department budget.\", \"sys_created_on\": \"2026-05-01 05:54:03\", \"u_field_changed\": \"state\", \"u_state_before\": \"Pending Approval\", \"u_new_value\": \"Cancelled\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_pom_purchase_order\": {\"u_number\": {\"type\": \"str\"}, \"u_vendor\": {\"FK\": \"u_pom_vendor\"}, \"u_department\": {\"FK\": \"u_pom_department\"}, \"u_approver\": {\"FK\": \"u_pom_approver\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Pending Approval\", \"Approved\", \"Cancelled\"]}, \"u_short_description\": {\"type\": \"str\"}, \"u_total_value\": {\"type\": \"decimal\"}, \"u_currency\": {\"type\": \"str\"}, \"u_submitted_date\": {\"type\": \"str\"}, \"u_required_by_date\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"High\", \"Medium\", \"Low\"]}, \"u_justification\": {\"type\": \"str\"}, \"u_second_level_required\": {\"type\": \"bool\"}, \"u_cancellation_reason\": {\"type\": \"str\"}, \"u_closed_date\": {\"type\": \"str\"}}, \"u_pom_vendor\": {\"u_name\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"Suspended\"]}, \"u_contact_name\": {\"type\": \"str\"}, \"u_contact_email\": {\"type\": \"str\"}, \"u_contact_phone\": {\"type\": \"str\"}, \"u_payment_terms\": {\"type\": \"str\", \"enum\": [\"Net 15\", \"Net 30\", \"Net 60\", \"Immediate\"]}, \"u_tax_id\": {\"type\": \"str\"}, \"u_country\": {\"type\": \"str\"}, \"u_preferred\": {\"type\": \"bool\"}, \"u_suspension_reason\": {\"type\": \"str\"}, \"u_onboarding_date\": {\"type\": \"str\"}}, \"u_pom_department\": {\"u_name\": {\"type\": \"str\"}, \"u_cost_center\": {\"type\": \"str\"}, \"u_head_count\": {\"type\": \"int\"}, \"u_annual_budget\": {\"type\": \"decimal\"}, \"u_remaining_budget\": {\"type\": \"decimal\"}, \"u_budget_year\": {\"type\": \"int\"}, \"u_high_value_threshold\": {\"type\": \"decimal\"}, \"u_manager_name\": {\"type\": \"str\"}, \"u_location\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_department_code\": {\"type\": \"str\"}}, \"u_pom_approver\": {\"u_name\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_pom_department\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_approval_limit\": {\"type\": \"decimal\"}, \"u_approver_level\": {\"type\": \"str\", \"enum\": [\"Level 1\", \"Level 2\", \"Executive\"]}, \"u_active\": {\"type\": \"bool\"}, \"u_delegate\": {\"type\": \"str\"}, \"u_out_of_office\": {\"type\": \"bool\"}, \"u_total_approved_ytd\": {\"type\": \"decimal\"}, \"u_last_approval_date\": {\"type\": \"str\"}, \"u_title\": {\"type\": \"str\"}}, \"u_pom_line_item\": {\"u_purchase_order\": {\"FK\": \"u_pom_purchase_order\"}, \"u_catalog_item\": {\"FK\": \"u_pom_product_catalog\"}, \"u_description\": {\"type\": \"str\"}, \"u_quantity\": {\"type\": \"decimal\"}, \"u_unit_price\": {\"type\": \"decimal\"}, \"u_total_price\": {\"type\": \"decimal\"}, \"u_unit_of_measure\": {\"type\": \"str\"}, \"u_delivery_date\": {\"type\": \"str\"}, \"u_received_quantity\": {\"type\": \"decimal\"}, \"u_line_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Partially Received\", \"Fully Received\", \"Cancelled\"]}, \"u_taxable\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_pom_approval_record\": {\"u_purchase_order\": {\"FK\": \"u_pom_purchase_order\"}, \"u_approver\": {\"FK\": \"u_pom_approver\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Approved\", \"Rejected\", \"Pending\"]}, \"u_decision_date\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_approval_level\": {\"type\": \"str\", \"enum\": [\"Level 1\", \"Level 2\", \"Executive\"]}, \"u_requested_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_overdue\": {\"type\": \"bool\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_order_value_at_decision\": {\"type\": \"decimal\"}}, \"u_pom_fulfillment_receipt\": {\"u_purchase_order\": {\"FK\": \"u_pom_purchase_order\"}, \"u_received_date\": {\"type\": \"str\"}, \"u_received_by\": {\"type\": \"str\"}, \"u_delivery_note\": {\"type\": \"str\"}, \"u_receipt_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Complete\", \"Disputed\"]}, \"u_partial_receipt\": {\"type\": \"bool\"}, \"u_discrepancy_noted\": {\"type\": \"bool\"}, \"u_discrepancy_notes\": {\"type\": \"str\"}, \"u_invoice_number\": {\"type\": \"str\"}, \"u_total_received_value\": {\"type\": \"decimal\"}, \"u_payment_authorized\": {\"type\": \"bool\"}}, \"u_pom_product_catalog\": {\"u_name\": {\"type\": \"str\"}, \"u_vendor\": {\"FK\": \"u_pom_vendor\"}, \"u_sku\": {\"type\": \"str\"}, \"u_category\": {\"type\": \"str\", \"enum\": [\"Goods\", \"Services\", \"Software\", \"Equipment\"]}, \"u_standard_price\": {\"type\": \"decimal\"}, \"u_unit_of_measure\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_taxable\": {\"type\": \"bool\"}, \"u_lead_time_days\": {\"type\": \"int\"}, \"u_description\": {\"type\": \"str\"}, \"u_last_price_update\": {\"type\": \"str\"}, \"u_min_order_quantity\": {\"type\": \"decimal\"}}, \"u_pom_budget_transaction\": {\"u_department\": {\"FK\": \"u_pom_department\"}, \"u_purchase_order\": {\"FK\": \"u_pom_purchase_order\"}, \"u_transaction_type\": {\"type\": \"str\", \"enum\": [\"Encumbrance\", \"Release\", \"Expenditure\", \"Adjustment\"]}, \"u_amount\": {\"type\": \"decimal\"}, \"u_transaction_date\": {\"type\": \"str\"}, \"u_budget_before\": {\"type\": \"decimal\"}, \"u_budget_after\": {\"type\": \"decimal\"}, \"u_fiscal_year\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}, \"u_reversed\": {\"type\": \"bool\"}, \"u_reversal_date\": {\"type\": \"str\"}, \"u_currency\": {\"type\": \"str\"}}, \"u_pom_vendor_contract\": {\"u_vendor\": {\"FK\": \"u_pom_vendor\"}, \"u_contract_number\": {\"type\": \"str\"}, \"u_contract_name\": {\"type\": \"str\"}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_contract_value\": {\"type\": \"decimal\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Expired\", \"Terminated\", \"Draft\"]}, \"u_auto_renew\": {\"type\": \"bool\"}, \"u_payment_terms\": {\"type\": \"str\"}, \"u_scope_of_work\": {\"type\": \"str\"}, \"u_penalty_clause\": {\"type\": \"str\"}, \"u_signed_date\": {\"type\": \"str\"}}, \"u_pom_audit_log\": {\"u_purchase_order\": {\"FK\": \"u_pom_purchase_order\"}, \"u_action\": {\"type\": \"str\", \"enum\": [\"Created\", \"Updated\", \"Approved\", \"Rejected\", \"Cancelled\"]}, \"u_action_date\": {\"type\": \"str\"}, \"u_performed_by\": {\"type\": \"str\"}, \"u_field_changed\": {\"type\": \"str\"}, \"u_old_value\": {\"type\": \"str\"}, \"u_new_value\": {\"type\": \"str\"}, \"u_ip_address\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_state_before\": {\"type\": \"str\"}, \"u_state_after\": {\"type\": \"str\"}}}", "business_rules": [{"name": "po_approved_log_and_budget_encumber", "fires_on_table": "u_pom_purchase_order", "filter_condition": "u_stateCHANGESTO4^u_priority=1", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Insert an audit log entry recording the approval\n var auditGr = new GlideRecord('u_pom_audit_log');\n auditGr.initialize();\n auditGr.setValue('u_purchase_order', current.getValue('u_number'));\n _ewmLog('u_pom_audit_log', 'u_purchase_order', '', current.getValue('u_number'), '');\n auditGr.setValue('u_action', '3');\n _ewmLog('u_pom_audit_log', 'u_action', '', '3', '');\n auditGr.setValue('u_action_date', new GlideDateTime().getDisplayValue());\n _ewmLog('u_pom_audit_log', 'u_action_date', '', new GlideDateTime().getDisplayValue(), '');\n auditGr.setValue('u_performed_by', 'system');\n _ewmLog('u_pom_audit_log', 'u_performed_by', '', 'system', '');\n auditGr.setValue('u_field_changed', 'u_state');\n _ewmLog('u_pom_audit_log', 'u_field_changed', '', 'u_state', '');\n auditGr.setValue('u_old_value', previous.getValue('u_state'));\n _ewmLog('u_pom_audit_log', 'u_old_value', '', previous.getValue('u_state'), '');\n auditGr.setValue('u_new_value', '4');\n _ewmLog('u_pom_audit_log', 'u_new_value', '', '4', '');\n auditGr.setValue('u_state_before', previous.getValue('u_state'));\n _ewmLog('u_pom_audit_log', 'u_state_before', '', previous.getValue('u_state'), '');\n auditGr.setValue('u_state_after', '4');\n _ewmLog('u_pom_audit_log', 'u_state_after', '', '4', '');\n auditGr.setValue('u_comments', 'High-priority PO approved automatically logged');\n _ewmLog('u_pom_audit_log', 'u_comments', '', 'High-priority PO approved automatically logged', '');\n try {\n var auditResult = auditGr.insert();\n if (!auditResult) { _ewmLog('','','','', 'GR insert failed: ' + auditGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert a budget encumbrance transaction for the department\n var totalVal = current.getValue('u_total_value') || '0';\n var deptRef = current.getValue('u_department');\n var currencyVal = current.getValue('u_currency') || 'USD';\n\n var btGr = new GlideRecord('u_pom_budget_transaction');\n btGr.initialize();\n btGr.setValue('u_department', deptRef);\n _ewmLog('u_pom_budget_transaction', 'u_department', '', deptRef, '');\n btGr.setValue('u_purchase_order', current.getValue('u_number'));\n _ewmLog('u_pom_budget_transaction', 'u_purchase_order', '', current.getValue('u_number'), '');\n btGr.setValue('u_transaction_type', '1');\n _ewmLog('u_pom_budget_transaction', 'u_transaction_type', '', '1', '');\n btGr.setValue('u_amount', totalVal);\n _ewmLog('u_pom_budget_transaction', 'u_amount', '', totalVal, '');\n btGr.setValue('u_transaction_date', new GlideDateTime().getDisplayValue());\n _ewmLog('u_pom_budget_transaction', 'u_transaction_date', '', new GlideDateTime().getDisplayValue(), '');\n btGr.setValue('u_fiscal_year', 2025);\n _ewmLog('u_pom_budget_transaction', 'u_fiscal_year', '', '2025', '');\n btGr.setValue('u_notes', 'Encumbrance for approved high-priority PO');\n _ewmLog('u_pom_budget_transaction', 'u_notes', '', 'Encumbrance for approved high-priority PO', '');\n btGr.setValue('u_reversed', 'false');\n _ewmLog('u_pom_budget_transaction', 'u_reversed', '', 'false', '');\n btGr.setValue('u_currency', currencyVal);\n _ewmLog('u_pom_budget_transaction', 'u_currency', '', currencyVal, '');\n try {\n var btResult = btGr.insert();\n if (!btResult) { _ewmLog('','','','', 'GR insert failed: ' + btGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 3. Update the approver's last_approval_date and total_approved_ytd\n var approverRef = current.getValue('u_approver');\n if (approverRef) {\n var apGr = new GlideRecord('u_pom_approver');\n apGr.addQuery('sys_id', approverRef);\n apGr.query();\n if (apGr.next()) {\n var oldDate = apGr.getValue('u_last_approval_date');\n var nowStr = new GlideDateTime().getDisplayValue();\n apGr.setValue('u_last_approval_date', nowStr);\n _ewmLog('u_pom_approver', 'u_last_approval_date', oldDate, nowStr, '');\n\n var oldYtd = apGr.getValue('u_total_approved_ytd') || '0';\n var newYtd = String(parseFloat(oldYtd) + parseFloat(totalVal));\n apGr.setValue('u_total_approved_ytd', newYtd);\n _ewmLog('u_pom_approver', 'u_total_approved_ytd', oldYtd, newYtd, '');\n\n try {\n var apResult = apGr.update();\n if (!apResult) { _ewmLog('','','','', 'GR update failed: ' + apGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}, {"name": "po_approved_high_pri_second_level", "fires_on_table": "u_pom_purchase_order", "filter_condition": "u_state=4^u_second_level_required=true", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a Level 2 approval record for second-level review\n var grApproval = new GlideRecord('u_pom_approval_record');\n grApproval.initialize();\n grApproval.setValue('u_purchase_order', current.getValue('u_number'));\n grApproval.setValue('u_approver', current.getValue('u_approver'));\n\n grApproval.setValue('u_decision', '3');\n _ewmLog('u_pom_approval_record', 'u_decision', '', '3', '');\n\n grApproval.setValue('u_approval_level', '2');\n _ewmLog('u_pom_approval_record', 'u_approval_level', '', '2', '');\n\n try {\n var rApproval = grApproval.insert();\n if (!rApproval) { _ewmLog('','','','', 'GR insert failed: ' + grApproval.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Mark the vendor as preferred since they fulfilled a high-priority approved order\n var vendorRef = current.getValue('u_vendor');\n if (vendorRef) {\n var grVendor = new GlideRecord('u_pom_vendor');\n grVendor.addQuery('sys_id', vendorRef);\n grVendor.query();\n if (grVendor.next()) {\n var oldPref = grVendor.getValue('u_preferred');\n grVendor.setValue('u_preferred', 'true');\n _ewmLog('u_pom_vendor', 'u_preferred', oldPref, grVendor.getValue('u_preferred'), '');\n try {\n var rVendor = grVendor.update();\n if (!rVendor) { _ewmLog('','','','', 'GR update failed: ' + grVendor.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 3. Deduct the order total from the department's remaining budget\n var deptRef = current.getValue('u_department');\n if (deptRef) {\n var grDept = new GlideRecord('u_pom_department');\n grDept.addQuery('sys_id', deptRef);\n grDept.query();\n if (grDept.next()) {\n var oldBudget = grDept.getValue('u_remaining_budget');\n var orderTotal = parseFloat(current.getValue('u_total_value')) || 0;\n var currentBudget = parseFloat(oldBudget) || 0;\n var newBudget = (currentBudget - orderTotal).toFixed(2);\n grDept.setValue('u_remaining_budget', newBudget);\n _ewmLog('u_pom_department', 'u_remaining_budget', oldBudget, grDept.getValue('u_remaining_budget'), '');\n try {\n var rDept = grDept.update();\n if (!rDept) { _ewmLog('','','','', 'GR update failed: ' + grDept.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}, {"name": "approved_po_set_currency_and_log", "fires_on_table": "u_pom_purchase_order", "filter_condition": "u_state=4^u_currencyISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // Before-BR on u_pom_purchase_order: stamp justification, currency, and closed_date\n // when a high-priority approved PO with second-level required is updated\n\n // 1. Set u_justification on current row\n var oldJustification = current.getValue('u_justification');\n current.setValue('u_justification', 'Approved - high priority procurement');\n _ewmLog(current.getTableName(), 'u_justification', oldJustification, current.getValue('u_justification'), '');\n\n // 2. Set u_currency on current row\n var oldCurrency = current.getValue('u_currency');\n current.setValue('u_currency', 'USD');\n _ewmLog(current.getTableName(), 'u_currency', oldCurrency, current.getValue('u_currency'), '');\n\n // 3. Set u_closed_date on current row\n var oldClosed = current.getValue('u_closed_date');\n var nowStr = new GlideDateTime().getDisplayValue();\n current.setValue('u_closed_date', nowStr);\n _ewmLog(current.getTableName(), 'u_closed_date', oldClosed, current.getValue('u_closed_date'), '');\n\n // 4. Update the associated line items to mark them as Open (status 1)\n var gr = new GlideRecord('u_pom_line_item');\n gr.addQuery('u_purchase_order', current.getUniqueValue());\n gr.query();\n while (gr.next()) {\n var oldStatus = gr.getValue('u_line_status');\n gr.setValue('u_line_status', '1');\n _ewmLog('u_pom_line_item', 'u_line_status', oldStatus, gr.getValue('u_line_status'), '');\n var oldNotes = gr.getValue('u_notes');\n gr.setValue('u_notes', 'PO approved - line item confirmed');\n _ewmLog('u_pom_line_item', 'u_notes', oldNotes, gr.getValue('u_notes'), '');\n try {\n var r = gr.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + gr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}, {"name": "po_approved_create_receipt_upd_contract", "fires_on_table": "u_pom_purchase_order", "filter_condition": "u_state=4^u_justificationISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a fulfillment receipt for the approved PO\n var fr = new GlideRecord('u_pom_fulfillment_receipt');\n fr.initialize();\n fr.setValue('u_purchase_order', current.getValue('u_number'));\n _ewmLog('u_pom_fulfillment_receipt', 'u_purchase_order', '', current.getValue('u_number'), '');\n\n fr.setValue('u_receipt_status', '1');\n _ewmLog('u_pom_fulfillment_receipt', 'u_receipt_status', '', '1', '');\n\n fr.setValue('u_received_by', 'procurement_system');\n _ewmLog('u_pom_fulfillment_receipt', 'u_received_by', '', 'procurement_system', '');\n\n try {\n var frResult = fr.insert();\n if (!frResult) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + fr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Update vendor contracts linked to this PO's vendor to reflect active scope\n var vendorSysId = current.getValue('u_vendor');\n if (vendorSysId) {\n var vc = new GlideRecord('u_pom_vendor_contract');\n vc.addQuery('u_vendor', vendorSysId);\n vc.addQuery('u_status', '1');\n vc.query();\n while (vc.next()) {\n var oldScope = vc.getValue('u_scope_of_work');\n var newScope = 'Includes approved PO ' + current.getValue('u_number');\n vc.setValue('u_scope_of_work', newScope);\n _ewmLog('u_pom_vendor_contract', 'u_scope_of_work', oldScope, vc.getValue('u_scope_of_work'), '');\n\n var oldPayTerms = vc.getValue('u_payment_terms');\n vc.setValue('u_payment_terms', 'Net 30');\n _ewmLog('u_pom_vendor_contract', 'u_payment_terms', oldPayTerms, vc.getValue('u_payment_terms'), '');\n\n try {\n var vcResult = vc.update();\n if (!vcResult) {\n _ewmLog('', '', '', '', 'GR update failed: ' + vc.getLastErrorMessage());\n }\n } catch (e2) {\n _ewmLog('', '', '', '', e2.message || String(e2));\n }\n }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "3981cead802807103e487b245ac9778d", "u_br_name": "approved_po_set_currency_and_log", "u_table_name": "u_pom_purchase_order", "u_field_name": "u_justification", "u_old_value": "Critical equipment replacement needed", "u_new_value": "Approved - high priority procurement", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "3981cead802807103e487b245ac9779a", "u_br_name": "approved_po_set_currency_and_log", "u_table_name": "u_pom_purchase_order", "u_field_name": "u_closed_date", "u_old_value": "", "u_new_value": "2026-04-29 04:00:29", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "3981cead802807103e487b245ac977a1", "u_br_name": "po_approved_high_pri_second_level", "u_table_name": "u_pom_approval_record", "u_field_name": "u_decision", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7181cead802807103e487b245ac9779c", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_audit_log", "u_field_name": "u_old_value", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7181cead802807103e487b245ac9779e", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_budget_transaction", "u_field_name": "u_purchase_order", "u_old_value": "", "u_new_value": "PO-2025-00412", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7181cead802807103e487b245ac977a5", "u_br_name": "po_approved_create_receipt_upd_contract", "u_table_name": "u_pom_fulfillment_receipt", "u_field_name": "u_received_by", "u_old_value": "", "u_new_value": "procurement_system", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7581cead802807103e487b245ac9779c", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_audit_log", "u_field_name": "u_state_before", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7581cead802807103e487b245ac9779e", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_budget_transaction", "u_field_name": "u_amount", "u_old_value": "", "u_new_value": "75000", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7581cead802807103e487b245ac977a0", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_approver", "u_field_name": "u_last_approval_date", "u_old_value": "2025-01-10 09:00:00", "u_new_value": "2026-04-29 04:00:29", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7581cead802807103e487b245ac977a6", "u_br_name": "po_approved_create_receipt_upd_contract", "u_table_name": "u_pom_vendor_contract", "u_field_name": "u_scope_of_work", "u_old_value": "General procurement of engineering supplies", "u_new_value": "Includes approved PO PO-2025-00412", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7981cead802807103e487b245ac9779b", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_audit_log", "u_field_name": "u_action", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7981cead802807103e487b245ac9779c", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_audit_log", "u_field_name": "u_comments", "u_old_value": "", "u_new_value": "High-priority PO approved automatically logged", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7981cead802807103e487b245ac9779e", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_budget_transaction", "u_field_name": "u_fiscal_year", "u_old_value": "", "u_new_value": "2025", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7d81cead802807103e487b245ac9779b", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_audit_log", "u_field_name": "u_performed_by", "u_old_value": "", "u_new_value": "system", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7d81cead802807103e487b245ac9779e", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_budget_transaction", "u_field_name": "u_reversed", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7d81cead802807103e487b245ac977a2", "u_br_name": "po_approved_high_pri_second_level", "u_table_name": "u_pom_vendor", "u_field_name": "u_preferred", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7d81cead802807103e487b245ac977a3", "u_br_name": "po_approved_high_pri_second_level", "u_table_name": "u_pom_department", "u_field_name": "u_remaining_budget", "u_old_value": "750000", "u_new_value": "675000", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "7d81cead802807103e487b245ac977a4", "u_br_name": "po_approved_create_receipt_upd_contract", "u_table_name": "u_pom_fulfillment_receipt", "u_field_name": "u_purchase_order", "u_old_value": "", "u_new_value": "PO-2025-00412", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "b581cead802807103e487b245ac9779a", "u_br_name": "approved_po_set_currency_and_log", "u_table_name": "u_pom_purchase_order", "u_field_name": "u_currency", "u_old_value": "USD", "u_new_value": "USD", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "b981cead802807103e487b245ac977a1", "u_br_name": "po_approved_high_pri_second_level", "u_table_name": "u_pom_approval_record", "u_field_name": "u_approval_level", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "f181cead802807103e487b245ac9779c", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_audit_log", "u_field_name": "u_new_value", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "f181cead802807103e487b245ac9779e", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_budget_transaction", "u_field_name": "u_transaction_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "f581cead802807103e487b245ac9779b", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_audit_log", "u_field_name": "u_purchase_order", "u_old_value": "", "u_new_value": "PO-2025-00412", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "f581cead802807103e487b245ac9779c", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": "u_pom_audit_log", "u_field_name": "u_state_after", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:00:29"}, {"sys_id": "f581cead802807103e487b245ac9779e", "u_br_name": "po_approved_log_and_budget_encumber", "u_table_name": 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All required exhibits verified: press release (Exhibit 99.1) and board resolution (Exhibit 99.2) are accurate and complete. Financial impact summary reviewed in coordination with CFO. Disclosure language complies with 17 CFR 249.308 requirements. Filing confirmed within four business day window from triggering event on 2024-11-06. No deficiencies identified. Approved for submission via SEC EDGAR portal.\", \"sys_created_by\": \"admin\"}, {\"u_assigned_date\": \"2025-01-15 09:00:00\", \"u_due_date\": \"2025-03-10\", \"u_issue_count\": \"0\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 07:30:00\", \"u_reviewer\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_reviewer/2c846706e9a403103e4839baa5071126\", \"value\": \"2c846706e9a403103e4839baa5071126\"}, \"sys_tags\": \"\", \"u_issues_found\": \"false\", \"u_escalation_reason\": \"\", \"sys_id\": \"7584a706e9a403103e4839baa5071149\", \"sys_updated_by\": \"admin\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"u_escalated\": \"false\", \"u_review_outcome\": \"\", \"sys_created_on\": \"2026-05-01 07:30:00\", \"u_assignment_status\": \"2\", \"u_review_notes\": \"Initial review commenced. EHS team is still compiling emissions data from three manufacturing sites. Reviewer is monitoring data completeness and will conduct full compliance check once all source categories are submitted. Preliminary review of available data shows no major discrepancies.\", \"sys_created_by\": \"admin\"}, {\"u_assigned_date\": \"2024-10-19 08:15:00\", \"u_due_date\": \"2024-11-25\", \"u_issue_count\": \"3\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 07:30:01\", \"u_reviewer\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_reviewer/2c846706e9a403103e4839baa5071126\", \"value\": \"2c846706e9a403103e4839baa5071126\"}, \"sys_tags\": \"\", \"u_issues_found\": \"true\", \"u_escalation_reason\": \"Submission is past its September 30, 2024 regulatory deadline and has received an OSHA Request for Information citing three incomplete incident narratives. Per business policy, past-deadline submissions require manager-level approval before closing. Escalated to EHS Manager and VP of Operations on 2024-10-20 for oversight and final approval of resubmission package.\", \"sys_id\": \"ca84a706e9a403103e4839baa507114e\", \"sys_updated_by\": \"admin\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"u_escalated\": \"true\", \"u_review_outcome\": \"\", \"sys_created_on\": \"2026-05-01 07:30:01\", \"u_assignment_status\": \"2\", \"u_review_notes\": \"Reviewing supplemental incident narratives for Case IDs 2023-047, 2023-063, and 2023-081 as requested in OSHA RFI dated 2024-10-18. Root cause analyses for 2023-047 and 2023-063 have been drafted and are under technical review. Narrative for 2023-081 is still in progress; EHS team expects completion by 2024-11-20. All revised OSHA 300, 300A, and 301 forms must be reviewed and approved by EHS Manager and VP of Operations before resubmission. Submission is past its regulatory deadline; manager-level approval required prior to close.\", \"sys_created_by\": \"admin\"}], \"u_rgs_supporting_document\": [{\"u_file_size_kb\": \"2847.5\", \"u_document_type\": \"1\", \"u_upload_date\": \"2025-01-20 14:32:00\", \"u_version\": \"0.6\", \"u_confidential\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:30:02\", \"sys_tags\": \"\", \"sys_id\": \"5284a706e9a403103e4839baa5071151\", \"u_description\": \"Greenhouse gas emissions inventory workbook covering FY2024 operations across all reporting facilities. Includes stationary combustion, industrial process, and fugitive emissions data by source category as required under 40 CFR Part 98. Data collection approximately 60% complete; three manufacturing sites pending final figures. Document will be finalized and version-incremented once all source category data is verified by the Responsible Corporate Officer.\", \"u_document_name\": \"FY2024_GHG_Emissions_Inventory_Workbook_v0.6.xlsx\", \"sys_updated_by\": \"admin\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"sys_created_on\": \"2026-05-01 07:30:02\", \"u_uploaded_by\": \"Patricia M. Holloway\", \"u_status\": \"1\", \"u_checksum\": \"a3f8c2d1e74b905f6a2c1d8e3b7f4a92\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\"}, {\"u_file_size_kb\": \"1124\", \"u_document_type\": \"5\", \"u_upload_date\": \"2024-11-18 09:45:00\", \"u_version\": \"1.1\", \"u_confidential\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:30:03\", \"sys_tags\": \"\", \"sys_id\": \"e284e706e9a403103e4839baa507111d\", \"u_description\": \"Formal response letter to OSHA RFI dated 2024-10-18, addressing the three incomplete incident narratives for Case IDs 2023-047, 2023-063, and 2023-081. Includes supplemental root cause analyses for cases 2023-047 and 2023-063 (drafts complete) and a placeholder section for case 2023-081 (narrative in progress, expected completion 2024-11-20). Document is in draft status pending EHS Manager and VP of Operations approval before submission. Revised OSHA 300, 300A, and 301 forms are attached as appendices.\", \"u_document_name\": \"OSHA_RFI_Response_Letter_Supplemental_Narratives_v1.1.pdf\", \"sys_updated_by\": \"admin\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"sys_created_on\": \"2026-05-01 07:30:03\", \"u_uploaded_by\": \"Derek A. Vasquez\", \"u_status\": \"1\", \"u_checksum\": \"b5c9e3a2f16d074c8b3e2a1d5f8c7b04\", \"u_expiry_date\": \"2025-09-30\", \"sys_created_by\": \"admin\"}, {\"u_file_size_kb\": \"412.75\", \"u_document_type\": \"4\", \"u_upload_date\": \"2024-11-10 11:15:00\", \"u_version\": \"2.0\", \"u_confidential\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:30:02\", \"sys_tags\": \"\", \"sys_id\": \"ee84a706e9a403103e4839baa5071153\", \"u_description\": \"Certified board resolution authorizing the material acquisition event completed in Q3 2024, filed as Exhibit 99.2 to SEC Form 8-K submission RSUB0001002. Document includes signatures of all board members present at the October 28, 2024 special board meeting, certified by the Corporate Secretary. Reviewed and approved by external legal counsel Margaret L. Thornton prior to inclusion in the EDGAR filing package. EDGAR confirmation receipt number 0001234567-24-089321.\", \"u_document_name\": \"Board_Resolution_Q3_2024_Acquisition_Exhibit99_2.pdf\", \"sys_updated_by\": \"admin\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"sys_created_on\": \"2026-05-01 07:30:02\", \"u_uploaded_by\": \"Margaret L. Thornton\", \"u_status\": \"2\", \"u_checksum\": \"d7e4b1f093c2a856e1d3f7b2c9a04e61\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\"}], \"u_rgs_regulatory_response\": [{\"u_reference_number\": \"SEC-EDGAR-ACK-0001234567-24-089321\", \"u_summary\": \"The Securities and Exchange Commission has acknowledged receipt of Form 8-K filing submitted via EDGAR on 2024-11-12 under confirmation receipt number 0001234567-24-089321. The filing has been accepted into the EDGAR system and is now publicly available. No deficiencies were identified at the time of receipt. No further action is required from the filer at this time.\", \"sys_mod_count\": \"0\", \"u_action_required\": \"false\", \"u_response_type\": \"1\", \"sys_updated_on\": \"2026-05-01 07:30:04\", \"u_internal_notes\": \"EDGAR acknowledgement received one business day after submission on 2024-11-12. Confirmation retained on file. Filing is now publicly accessible on SEC EDGAR. No follow-up required. Submission may be moved to Closed status.\", \"sys_tags\": \"\", \"sys_id\": \"3a84e706e9a403103e4839baa507111f\", \"sys_updated_by\": \"admin\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"sys_created_on\": \"2026-05-01 07:30:04\", \"u_disposition\": \"3\", \"u_response_date\": \"2024-11-13 14:22:00\", \"sys_created_by\": \"admin\", \"u_action_deadline\": \"\", \"u_received_by\": \"Margaret L. Thornton\", \"u_triggers_resubmission\": \"false\"}, {\"u_reference_number\": \"OSHA-RFI-2024-ITA-00847\", \"u_summary\": \"OSHA Records and Reporting Office has issued a Request for Information (RFI) in response to the OSHA 300 Log submission received on 2024-09-28. The RFI identifies deficiencies in three incident narratives: Case IDs 2023-047, 2023-063, and 2023-081. Each narrative is cited as lacking a complete root cause analysis as required under 29 CFR Part 1904.7. The organization is required to submit supplemental incident narratives and revised OSHA 300, 300A, and 301 forms no later than 2024-11-30. Failure to respond within the specified timeframe may result in enforcement action and civil monetary penalties.\", \"sys_mod_count\": \"0\", \"u_action_required\": \"true\", \"u_response_type\": \"2\", \"sys_updated_on\": \"2026-05-01 07:30:05\", \"u_internal_notes\": \"RFI received via OSHA ITA portal notification on 2024-10-18. Submission re-entered Under Review state per business policy. EHS Manager and VP of Operations notified same day. Derek Vasquez leading supplemental narrative drafting effort. Resubmission package requires manager-level approval before filing due to past-deadline status. Target resubmission date 2024-11-30. Reference OSHA-RFI-2024-ITA-00847 on all correspondence.\", \"sys_tags\": \"\", \"sys_id\": \"8784e706e9a403103e4839baa5071122\", \"sys_updated_by\": \"admin\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"sys_created_on\": \"2026-05-01 07:30:05\", \"u_disposition\": \"2\", \"u_response_date\": \"2024-10-18 10:05:00\", \"sys_created_by\": \"admin\", \"u_action_deadline\": \"2024-11-30\", \"u_received_by\": \"Derek A. Vasquez\", \"u_triggers_resubmission\": \"true\"}, {\"u_reference_number\": \"EPA-eGGRT-COND-2025-00312\", \"u_summary\": \"The U.S. Environmental Protection Agency has issued a Conditional Approval for the FY2024 Annual Environmental Compliance Report submission. EPA's e-GGRT system has accepted emissions data for eight of nine reporting facilities. However, EPA has identified a data anomaly in the stationary combustion figures submitted for the Midwest Manufacturing Facility (Facility ID MWF-07), where reported CO2 equivalent values appear inconsistent with prior year baselines and fuel consumption records on file. The organization is required to review and resubmit corrected emissions figures for MWF-07 within 30 days. All other facility data has been provisionally accepted pending resolution of this discrepancy. Final approval will be issued upon receipt and verification of corrected MWF-07 data.\", \"sys_mod_count\": \"0\", \"u_action_required\": \"true\", \"u_response_type\": \"5\", \"sys_updated_on\": \"2026-05-01 07:30:05\", \"u_internal_notes\": \"Conditional approval received via EPA e-GGRT portal notification on 2025-01-08. Patricia Holloway contacted MWF-07 facility environmental coordinator on 2025-01-09 to initiate data reconciliation. Fuel consumption logs and combustion calculation worksheets for MWF-07 are under review. Corrected figures must be verified by the Responsible Corporate Officer before resubmission to EPA. Deadline for corrected data submission is 2025-02-07. Submission remains in Awaiting Response state until EPA issues final approval.\", \"sys_tags\": \"\", \"sys_id\": \"8b84e706e9a403103e4839baa5071124\", \"sys_updated_by\": \"admin\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"sys_created_on\": \"2026-05-01 07:30:05\", \"u_disposition\": \"2\", \"u_response_date\": \"2025-01-08 09:30:00\", \"sys_created_by\": \"admin\", \"u_action_deadline\": \"2025-02-07\", \"u_received_by\": \"Patricia M. Holloway\", \"u_triggers_resubmission\": \"false\"}], \"u_rgs_deadline_obligation\": [{\"u_notes\": \"Four business day filing deadline triggered by material acquisition event on 2024-11-06 per 17 CFR 249.308. Reminder issued to legal counsel and compliance team on 2024-11-08. Form 8-K submitted via SEC EDGAR portal on 2024-11-12 within the required window. EDGAR confirmation receipt number 0001234567-24-089321 retained on file. Obligation completed on time; no penalty risk remains. Disposition closed.\", \"u_owner\": \"Margaret L. Thornton\", \"u_due_date\": \"2024-11-12\", \"u_penalty_risk\": \"1\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-11-12\", \"sys_updated_on\": \"2026-05-01 07:30:07\", \"sys_tags\": \"\", \"u_obligation_type\": \"1\", \"sys_id\": \"6384e706e9a403103e4839baa507119c\", \"sys_updated_by\": \"admin\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"u_reminder_sent\": \"true\", \"sys_created_on\": \"2026-05-01 07:30:07\", \"u_reminder_date\": \"2024-11-08\", \"u_status\": \"3\", \"u_obligation_name\": \"SEC Form 8-K - Four Business Day Filing Deadline from Triggering Event\", \"u_overdue\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Response deadline set by OSHA RFI reference OSHA-RFI-2024-ITA-00847 dated 2024-10-18, requiring supplemental incident narratives and revised OSHA 300, 300A, and 301 forms for Case IDs 2023-047, 2023-063, and 2023-081 by 2024-11-30. Reminder sent to EHS team and management on 2024-11-20. Obligation is now overdue; narrative for case 2023-081 was not completed in time. Resubmission package requires EHS Manager and VP of Operations approval per past-deadline policy before filing. Failure to respond may result in OSHA enforcement action and civil monetary penalties up to $156,259 per willful violation.\", \"u_owner\": \"Derek A. Vasquez\", \"u_due_date\": \"2024-11-30\", \"u_penalty_risk\": \"3\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 07:30:07\", \"sys_tags\": \"\", \"u_obligation_type\": \"2\", \"sys_id\": \"6f84e706e9a403103e4839baa5071199\", \"sys_updated_by\": \"admin\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"u_reminder_sent\": \"true\", \"sys_created_on\": \"2026-05-01 07:30:07\", \"u_reminder_date\": \"2024-11-20\", \"u_status\": \"4\", \"u_obligation_name\": \"OSHA RFI Response - Supplemental Incident Narratives Resubmission Deadline\", \"u_overdue\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Annual filing deadline under 40 CFR Part 98. Emissions data collection approximately 60% complete as of January 2025. Reminder sent to EHS team and facility environmental coordinators on 2025-03-01. Corrected MWF-07 stationary combustion figures must be incorporated before final submission. All source category data must be verified by the Responsible Corporate Officer prior to filing via EPA e-GGRT portal.\", \"u_owner\": \"Patricia M. Holloway\", \"u_due_date\": \"2025-03-31\", \"u_penalty_risk\": \"2\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 07:30:06\", \"sys_tags\": \"\", \"u_obligation_type\": \"1\", \"sys_id\": \"df84e706e9a403103e4839baa5071126\", \"sys_updated_by\": \"admin\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"u_reminder_sent\": \"true\", \"sys_created_on\": \"2026-05-01 07:30:06\", \"u_reminder_date\": \"2025-03-01\", \"u_status\": \"2\", \"u_obligation_name\": \"FY2024 EPA GHG Emissions Report - Final Filing Deadline\", \"u_overdue\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Original filing deadline obligation\", \"u_owner\": \"regulatory_team\", \"u_due_date\": \"2024-11-01\", \"u_penalty_risk\": \"2\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 14:49:25\", \"sys_tags\": \"\", \"u_obligation_type\": \"1\", \"sys_id\": \"ea19019ee92843103e4839baa50711cc\", \"sys_updated_by\": \"admin\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/1a19019ee92843103e4839baa50711c7\", \"value\": \"1a19019ee92843103e4839baa50711c7\"}, \"u_reminder_sent\": \"true\", \"sys_created_on\": \"2026-05-01 14:49:25\", \"u_reminder_date\": \"2024-10-25\", \"u_status\": \"2\", \"u_obligation_name\": \"Initial Filing Deadline\", \"u_overdue\": \"false\", \"sys_created_by\": \"admin\"}], \"u_rgs_audit_log\": [{\"u_ip_address\": \"10.14.22.105\", \"u_old_value\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:30:08\", \"sys_tags\": \"\", \"u_action_type\": \"1\", \"u_performed_by\": \"Patricia M. Holloway\", \"sys_id\": \"b784e706e9a403103e4839baa507119e\", \"u_previous_state\": \"Draft\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Submission moved to Under Review status upon assignment of Patricia M. Holloway as primary reviewer. Emissions data collection is approximately 60% complete; review commenced pending final figures from three manufacturing sites. Review due date set to 2025-03-10.\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"u_action_datetime\": \"2025-01-15 09:00:00\", \"sys_created_on\": \"2026-05-01 07:30:08\", \"u_field_changed\": \"state\", \"u_new_state\": \"Under Review\", \"u_new_value\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"192.168.4.88\", \"u_old_value\": \"4\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:30:09\", \"sys_tags\": \"\", \"u_action_type\": \"1\", \"u_performed_by\": \"Margaret L. Thornton\", \"sys_id\": \"c094e706e9a403103e4839baa50711a1\", \"u_previous_state\": \"Approved\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Form 8-K submission package filed via SEC EDGAR portal on 2024-11-12 within the four business day window from triggering acquisition event on 2024-11-06. EDGAR confirmation receipt number 0001234567-24-089321 retained on file. All compliance requirements satisfied; manager approval not required. Submission status updated to Submitted.\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"u_action_datetime\": \"2024-11-12 13:47:00\", \"sys_created_on\": \"2026-05-01 07:30:09\", \"u_field_changed\": \"state\", \"u_new_state\": \"Submitted\", \"u_new_value\": \"5\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.14.31.67\", \"u_old_value\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:30:09\", \"sys_tags\": \"\", \"u_action_type\": \"2\", \"u_performed_by\": \"Derek A. Vasquez\", \"sys_id\": \"c494e706e9a403103e4839baa50711a3\", \"u_previous_state\": \"Submitted\", \"sys_updated_by\": \"admin\", \"u_comments\": \"OSHA RFI reference OSHA-RFI-2024-ITA-00847 received 2024-10-18 citing incomplete incident narratives for Case IDs 2023-047, 2023-063, and 2023-081. Submission re-entered Under Review state per business policy. Past-deadline flag confirmed active (regulatory deadline was 2024-09-30). Manager approval requirement set to true per policy requiring manager-level sign-off before closing past-deadline submissions. EHS Manager and VP of Operations notified. Resubmission target date set to 2024-11-30.\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"u_action_datetime\": \"2024-10-19 08:15:00\", \"sys_created_on\": \"2026-05-01 07:30:09\", \"u_field_changed\": \"u_manager_approval_required\", \"u_new_state\": \"Under Review\", \"u_new_value\": \"true\", \"sys_created_by\": \"admin\"}], \"u_rgs_submission_note\": [{\"u_reviewer_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_reviewer/2c846706e9a403103e4839baa5071126\", \"value\": \"2c846706e9a403103e4839baa5071126\"}, \"sys_mod_count\": \"0\", \"u_created_by\": \"Patricia M. Holloway\", \"sys_updated_on\": \"2026-05-01 07:30:11\", \"sys_tags\": \"\", \"u_visible_to_regulatory_body\": \"false\", \"u_requires_followup\": \"true\", \"u_priority\": \"2\", \"sys_id\": \"28942b06e9a403103e4839baa5071131\", \"u_created_on\": \"2025-01-15 09:45:00\", \"sys_updated_by\": \"admin\", \"u_note_type\": \"1\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"sys_created_on\": \"2026-05-01 07:30:11\", \"u_followup_date\": \"2025-02-05\", \"sys_created_by\": \"admin\", \"u_note_text\": \"Follow-up required with MWF-07 facility environmental coordinator regarding corrected stationary combustion figures flagged in EPA Conditional Approval (EPA-eGGRT-COND-2025-00312). Fuel consumption logs and combustion calculation worksheets are under review as of 2025-01-09. Corrected data must be verified by the Responsible Corporate Officer before resubmission to EPA e-GGRT portal. Deadline for corrected MWF-07 figures is 2025-02-07. Remaining seven facilities' emissions data is provisionally accepted by EPA. Overall submission data collection is approximately 60% complete; three manufacturing sites still pending final source category figures. EHS team has been reminded of the March 31, 2025 final filing deadline.\", \"u_resolved\": \"false\"}, {\"u_reviewer_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_reviewer/2c846706e9a403103e4839baa5071126\", \"value\": \"2c846706e9a403103e4839baa5071126\"}, \"sys_mod_count\": \"0\", \"u_created_by\": \"Margaret L. Thornton\", \"sys_updated_on\": \"2026-05-01 07:30:10\", \"sys_tags\": \"\", \"u_visible_to_regulatory_body\": \"false\", \"u_requires_followup\": \"false\", \"u_priority\": \"1\", \"sys_id\": \"58942b06e9a403103e4839baa507112e\", \"u_created_on\": \"2024-11-13 15:30:00\", \"sys_updated_by\": \"admin\", \"u_note_type\": \"2\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"sys_created_on\": \"2026-05-01 07:30:10\", \"u_followup_date\": \"\", \"sys_created_by\": \"admin\", \"u_note_text\": \"SEC EDGAR acknowledgement received on 2024-11-13 under reference SEC-EDGAR-ACK-0001234567-24-089321, confirming Form 8-K filing accepted and publicly available on EDGAR. No deficiencies identified by SEC at time of receipt. All compliance requirements for this submission have been satisfied; legal review completed and approved on 2024-11-11. EDGAR confirmation receipt retained on file per records retention policy. Recommend moving submission RSUB0001002 to Closed status. No further regulatory action is anticipated. Retainer engagement for this filing is complete.\", \"u_resolved\": \"true\"}, {\"u_reviewer_ref\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_reviewer/2c846706e9a403103e4839baa5071126\", \"value\": \"2c846706e9a403103e4839baa5071126\"}, \"sys_mod_count\": \"0\", \"u_created_by\": \"Derek A. Vasquez\", \"sys_updated_on\": \"2026-05-01 07:30:11\", \"sys_tags\": \"\", \"u_visible_to_regulatory_body\": \"false\", \"u_requires_followup\": \"true\", \"u_priority\": \"3\", \"sys_id\": \"6c942b06e9a403103e4839baa5071133\", \"u_created_on\": \"2024-12-02 08:00:00\", \"sys_updated_by\": \"admin\", \"u_note_type\": \"4\", \"u_submission\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rgs_submission/cd846706e9a403103e4839baa507119d\", \"value\": \"cd846706e9a403103e4839baa507119d\"}, \"sys_created_on\": \"2026-05-01 07:30:11\", \"u_followup_date\": \"2024-12-05\", \"sys_created_by\": \"admin\", \"u_note_text\": \"ESCALATION: OSHA RFI response deadline of 2024-11-30 has passed without full resubmission. Supplemental incident narratives for Case IDs 2023-047 and 2023-063 are complete and reviewed; however, the root cause analysis narrative for Case ID 2023-081 was not finalized in time. The incomplete resubmission package cannot be filed until all three narratives are approved by EHS Manager and VP of Operations per past-deadline policy. Failure to respond to OSHA RFI reference OSHA-RFI-2024-ITA-00847 exposes the organization to civil monetary penalties up to $156,259 per willful violation under 29 CFR Part 1904. Immediate escalation to EHS Manager and VP of Operations is required to prioritize completion of the 2023-081 narrative and authorize the resubmission package. Recommend scheduling an emergency review meeting no later than 2024-12-05 to finalize and approve all outstanding documentation before OSHA initiates enforcement proceedings.\", \"u_resolved\": \"false\"}]}", "schema": "{\"u_rgs_submission\": {\"u_number\": {\"type\": \"str\"}, \"u_title\": {\"type\": \"str\"}, \"u_regulatory_body\": {\"FK\": \"u_rgs_regulatory_body\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Under Review\", \"Pending Approval\", \"Approved\", \"Submitted\"]}, \"u_regulatory_deadline\": {\"type\": \"str\"}, \"u_submission_date\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_description\": {\"type\": \"str\"}, \"u_past_deadline_flag\": {\"type\": \"bool\"}, \"u_manager_approval_required\": {\"type\": \"bool\"}, \"u_all_requirements_satisfied\": {\"type\": \"bool\"}, \"u_resubmission_count\": {\"type\": \"int\"}, \"u_closed_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_rgs_regulatory_body\": {\"u_name\": {\"type\": \"str\"}, \"u_code\": {\"type\": \"str\"}, \"u_jurisdiction\": {\"type\": \"str\"}, \"u_body_type\": {\"type\": \"str\", \"enum\": [\"Federal\", \"State\", \"Industry\", \"International\"]}, \"u_primary_contact_name\": {\"type\": \"str\"}, \"u_primary_contact_email\": {\"type\": \"str\"}, \"u_portal_url\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_standard_response_days\": {\"type\": \"int\"}, \"u_submission_format\": {\"type\": \"str\", \"enum\": [\"Electronic\", \"Paper\", \"Portal\", \"Email\"]}, \"u_region\": {\"type\": \"str\"}}, \"u_rgs_compliance_requirement\": {\"u_name\": {\"type\": \"str\"}, \"u_regulatory_body\": {\"FK\": \"u_rgs_regulatory_body\"}, \"u_requirement_code\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_category\": {\"type\": \"str\", \"enum\": [\"Financial\", \"Environmental\", \"Safety\", \"Data Privacy\", \"Operational\"]}, \"u_mandatory\": {\"type\": \"bool\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_reference_regulation\": {\"type\": \"str\"}, \"u_penalty_description\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_guidance_notes\": {\"type\": \"str\"}}, \"u_rgs_submission_requirement\": {\"u_submission\": {\"FK\": \"u_rgs_submission\"}, \"u_compliance_requirement\": {\"FK\": \"u_rgs_compliance_requirement\"}, \"u_satisfied\": {\"type\": \"bool\"}, \"u_satisfaction_date\": {\"type\": \"str\"}, \"u_satisfied_by\": {\"type\": \"str\"}, \"u_evidence_summary\": {\"type\": \"str\"}, \"u_waiver_granted\": {\"type\": \"bool\"}, \"u_waiver_reason\": {\"type\": \"str\"}, \"u_review_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"In Progress\", \"Complete\", \"Blocked\"]}, \"u_reviewer_notes\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_sort_order\": {\"type\": \"int\"}}, \"u_rgs_reviewer\": {\"u_name\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_department\": {\"type\": \"str\"}, \"u_reviewer_type\": {\"type\": \"str\", \"enum\": [\"Internal\", \"External\", \"Legal\", \"Technical\"]}, \"u_active\": {\"type\": \"bool\"}, \"u_phone\": {\"type\": \"str\"}, \"u_certification\": {\"type\": \"str\"}, \"u_max_concurrent_reviews\": {\"type\": \"int\"}, \"u_specialization\": {\"type\": \"str\"}, \"u_manager_level\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_rgs_review_assignment\": {\"u_submission\": {\"FK\": \"u_rgs_submission\"}, \"u_reviewer\": {\"FK\": \"u_rgs_reviewer\"}, \"u_assigned_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_assignment_status\": {\"type\": \"str\", \"enum\": [\"Assigned\", \"In Progress\", \"Completed\", \"Cancelled\"]}, \"u_review_outcome\": {\"type\": \"str\", \"enum\": [\"Approved\", \"Rejected\", \"Needs Revision\", \"Conditional\"]}, \"u_review_notes\": {\"type\": \"str\"}, \"u_issues_found\": {\"type\": \"bool\"}, \"u_issue_count\": {\"type\": \"int\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_escalation_reason\": {\"type\": \"str\"}}, \"u_rgs_supporting_document\": {\"u_submission\": {\"FK\": \"u_rgs_submission\"}, \"u_document_name\": {\"type\": \"str\"}, \"u_document_type\": {\"type\": \"str\", \"enum\": [\"Evidence\", \"Form\", \"Report\", \"Certificate\", \"Correspondence\"]}, \"u_version\": {\"type\": \"str\"}, \"u_upload_date\": {\"type\": \"str\"}, \"u_uploaded_by\": {\"type\": \"str\"}, \"u_file_size_kb\": {\"type\": \"decimal\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Final\", \"Superseded\", \"Archived\"]}, \"u_confidential\": {\"type\": \"bool\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_checksum\": {\"type\": \"str\"}}, \"u_rgs_regulatory_response\": {\"u_submission\": {\"FK\": \"u_rgs_submission\"}, \"u_response_date\": {\"type\": \"str\"}, \"u_response_type\": {\"type\": \"str\", \"enum\": [\"Acknowledgement\", \"Request for Information\", \"Approval\", \"Rejection\", \"Conditional Approval\"]}, \"u_reference_number\": {\"type\": \"str\"}, \"u_summary\": {\"type\": \"str\"}, \"u_action_required\": {\"type\": \"bool\"}, \"u_action_deadline\": {\"type\": \"str\"}, \"u_received_by\": {\"type\": \"str\"}, \"u_triggers_resubmission\": {\"type\": \"bool\"}, \"u_disposition\": {\"type\": \"str\", \"enum\": [\"Open\", \"Actioned\", \"Closed\", \"Escalated\"]}, \"u_internal_notes\": {\"type\": \"str\"}}, \"u_rgs_deadline_obligation\": {\"u_submission\": {\"FK\": \"u_rgs_submission\"}, \"u_obligation_name\": {\"type\": \"str\"}, \"u_obligation_type\": {\"type\": \"str\", \"enum\": [\"Filing\", \"Response\", \"Renewal\", \"Audit\", \"Certification\"]}, \"u_due_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"In Progress\", \"Completed\", \"Overdue\"]}, \"u_overdue\": {\"type\": \"bool\"}, \"u_reminder_sent\": {\"type\": \"bool\"}, \"u_reminder_date\": {\"type\": \"str\"}, \"u_owner\": {\"type\": \"str\"}, \"u_penalty_risk\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_notes\": {\"type\": \"str\"}}, \"u_rgs_audit_log\": {\"u_submission\": {\"FK\": \"u_rgs_submission\"}, \"u_action_datetime\": {\"type\": \"str\"}, \"u_action_type\": {\"type\": \"str\", \"enum\": [\"State Change\", \"Field Update\", \"Document Attached\", \"Reviewer Assigned\", \"Response Recorded\"]}, \"u_performed_by\": {\"type\": \"str\"}, \"u_previous_state\": {\"type\": \"str\"}, \"u_new_state\": {\"type\": \"str\"}, \"u_field_changed\": {\"type\": \"str\"}, \"u_old_value\": {\"type\": \"str\"}, \"u_new_value\": {\"type\": \"str\"}, \"u_ip_address\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}}, \"u_rgs_submission_note\": {\"u_submission\": {\"FK\": \"u_rgs_submission\"}, \"u_note_text\": {\"type\": \"str\"}, \"u_note_type\": {\"type\": \"str\", \"enum\": [\"General\", \"Legal\", \"Technical\", \"Escalation\", \"External\"]}, \"u_created_by\": {\"type\": \"str\"}, \"u_created_on\": {\"type\": \"str\"}, \"u_visible_to_regulatory_body\": {\"type\": \"bool\"}, \"u_requires_followup\": {\"type\": \"bool\"}, \"u_followup_date\": {\"type\": \"str\"}, \"u_reviewer_ref\": {\"FK\": \"u_rgs_reviewer\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_resolved\": {\"type\": \"bool\"}}}", "business_rules": [{"name": "set_approved_flags_and_log_state", "fires_on_table": "u_rgs_submission", "filter_condition": "u_stateCHANGESTO5^u_all_requirements_satisfied=true", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // --- 1. Set priority to High on the current submission (before, self-loop) ---\n var oldPriority = current.getValue('u_priority');\n current.setValue('u_priority', '3');\n _ewmLog('u_rgs_submission', 'u_priority', oldPriority, current.getValue('u_priority'), '');\n\n // --- 2. Set manager_approval_required to true (before, self-loop) ---\n var oldMgr = current.getValue('u_manager_approval_required');\n current.setValue('u_manager_approval_required', 'true');\n _ewmLog('u_rgs_submission', 'u_manager_approval_required', oldMgr, current.getValue('u_manager_approval_required'), '');\n\n // --- 3. Update linked submission requirements: set review_status to Complete ---\n var grReq = new GlideRecord('u_rgs_submission_requirement');\n grReq.addQuery('u_submission', current.getUniqueValue());\n grReq.query();\n while (grReq.next()) {\n var oldStatus = grReq.getValue('u_review_status');\n grReq.setValue('u_review_status', '3');\n _ewmLog('u_rgs_submission_requirement', 'u_review_status', oldStatus, grReq.getValue('u_review_status'), '');\n\n var oldNotes = grReq.getValue('u_reviewer_notes');\n grReq.setValue('u_reviewer_notes', 'Auto-completed: submission approved');\n _ewmLog('u_rgs_submission_requirement', 'u_reviewer_notes', oldNotes, grReq.getValue('u_reviewer_notes'), '');\n\n try {\n var r = grReq.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + grReq.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n\n})(current, previous);"}, {"name": "log_and_flag_overdue_on_submit", "fires_on_table": "u_rgs_submission", "filter_condition": "u_stateCHANGESTO5^u_priority=3^u_past_deadline_flag=true", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert audit log entry for the state change to Submitted\n var alGr = new GlideRecord('u_rgs_audit_log');\n alGr.initialize();\n alGr.setValue('u_submission', current.getValue('u_number'));\n _ewmLog('u_rgs_audit_log', 'u_submission', '', current.getValue('u_number'), '');\n\n alGr.setValue('u_action_type', '1');\n _ewmLog('u_rgs_audit_log', 'u_action_type', '', '1', '');\n\n alGr.setValue('u_previous_state', previous.getValue('u_state'));\n _ewmLog('u_rgs_audit_log', 'u_previous_state', '', previous.getValue('u_state'), '');\n\n alGr.setValue('u_new_state', '5');\n _ewmLog('u_rgs_audit_log', 'u_new_state', '', '5', '');\n\n alGr.setValue('u_comments', 'High-priority submission filed past deadline');\n _ewmLog('u_rgs_audit_log', 'u_comments', '', 'High-priority submission filed past deadline', '');\n\n try {\n var insertResult = alGr.insert();\n if (!insertResult) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + alGr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Update deadline obligations to overdue with high penalty risk\n var doGr = new GlideRecord('u_rgs_deadline_obligation');\n doGr.addQuery('u_submission', current.getUniqueValue());\n doGr.query();\n while (doGr.next()) {\n var oldOverdue = doGr.getValue('u_overdue');\n doGr.setValue('u_overdue', 'true');\n _ewmLog('u_rgs_deadline_obligation', 'u_overdue', oldOverdue, doGr.getValue('u_overdue'), '');\n\n var oldPenaltyRisk = doGr.getValue('u_penalty_risk');\n doGr.setValue('u_penalty_risk', '3');\n _ewmLog('u_rgs_deadline_obligation', 'u_penalty_risk', oldPenaltyRisk, doGr.getValue('u_penalty_risk'), '');\n\n try {\n var updResult = doGr.update();\n if (!updResult) {\n _ewmLog('', '', '', '', 'GR update failed: ' + doGr.getLastErrorMessage());\n }\n } catch (e2) {\n _ewmLog('', '', '', '', e2.message || String(e2));\n }\n }\n\n})(current, previous);"}, {"name": "after_critical_submitted_past_deadline", "fires_on_table": "u_rgs_submission", "filter_condition": "u_stateCHANGESTO5^u_priority=3^u_past_deadline_flag=true", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update all review assignments for this submission to Completed/Approved\n var ra = new GlideRecord('u_rgs_review_assignment');\n ra.addQuery('u_submission', current.getUniqueValue());\n ra.query();\n while (ra.next()) {\n var oldStatus = ra.getValue('u_assignment_status');\n ra.setValue('u_assignment_status', '3');\n _ewmLog('u_rgs_review_assignment', 'u_assignment_status', oldStatus, ra.getValue('u_assignment_status'), '');\n\n var oldOutcome = ra.getValue('u_review_outcome');\n ra.setValue('u_review_outcome', '1');\n _ewmLog('u_rgs_review_assignment', 'u_review_outcome', oldOutcome, ra.getValue('u_review_outcome'), '');\n\n var oldNotes = ra.getValue('u_review_notes');\n ra.setValue('u_review_notes', 'Auto-completed: high-priority submission past deadline formally submitted');\n _ewmLog('u_rgs_review_assignment', 'u_review_notes', oldNotes, ra.getValue('u_review_notes'), '');\n\n try {\n var rResult = ra.update();\n if (!rResult) {\n _ewmLog('', '', '', '', 'GR update failed on u_rgs_review_assignment: ' + ra.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n\n // 2. Insert a submission note documenting the high-priority past-deadline submission\n var sn = new GlideRecord('u_rgs_submission_note');\n sn.initialize();\n sn.setValue('u_submission', current.getUniqueValue());\n _ewmLog('u_rgs_submission_note', 'u_submission', '', current.getUniqueValue(), '');\n\n sn.setValue('u_note_text', 'High-priority submission past regulatory deadline has been formally submitted. All review assignments auto-completed.');\n _ewmLog('u_rgs_submission_note', 'u_note_text', '', sn.getValue('u_note_text'), '');\n\n sn.setValue('u_note_type', '4');\n _ewmLog('u_rgs_submission_note', 'u_note_type', '', '4', '');\n\n try {\n var insResult = sn.insert();\n if (!insResult) {\n _ewmLog('', '', '', '', 'GR insert failed on u_rgs_submission_note: ' + sn.getLastErrorMessage());\n }\n } catch (e2) {\n _ewmLog('', '', '', '', e2.message || String(e2));\n }\n\n})(current, previous);"}, {"name": "create_deadline_on_high_pri_submit", "fires_on_table": "u_rgs_submission", "filter_condition": "u_stateCHANGESTO5^u_priority=3", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n var gr = new GlideRecord('u_rgs_deadline_obligation');\n gr.initialize();\n gr.setValue('u_submission', current.getUniqueValue());\n _ewmLog('u_rgs_deadline_obligation', 'u_submission', '', current.getUniqueValue(), '');\n\n gr.setValue('u_obligation_type', '1');\n _ewmLog('u_rgs_deadline_obligation', 'u_obligation_type', '', '1', '');\n\n gr.setValue('u_status', '1');\n _ewmLog('u_rgs_deadline_obligation', 'u_status', '', '1', '');\n\n gr.setValue('u_penalty_risk', '3');\n _ewmLog('u_rgs_deadline_obligation', 'u_penalty_risk', '', '3', '');\n\n gr.setValue('u_owner', 'compliance_team');\n _ewmLog('u_rgs_deadline_obligation', 'u_owner', '', 'compliance_team', '');\n\n gr.setValue('u_notes', 'Auto-created filing obligation for high-priority submitted submission ' + current.getValue('u_number'));\n _ewmLog('u_rgs_deadline_obligation', 'u_notes', '', 'Auto-created filing obligation for high-priority submitted submission ' + current.getValue('u_number'), '');\n\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n})(current, previous);"}, {"name": "init_high_pri_submission_defaults", "fires_on_table": "u_rgs_submission", "filter_condition": "u_stateCHANGESTO5^u_priority=3", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // --- 1. Set defaults on the current submission (before update, self-loop) ---\n\n // Set manager_approval_required to true for high-priority submissions\n var oldMar = current.getValue('u_manager_approval_required');\n current.setValue('u_manager_approval_required', 'true');\n _ewmLog('u_rgs_submission', 'u_manager_approval_required', oldMar, current.getValue('u_manager_approval_required'), '');\n\n // Set resubmission_count to 0\n var oldRc = current.getValue('u_resubmission_count');\n current.setValue('u_resubmission_count', '0');\n _ewmLog('u_rgs_submission', 'u_resubmission_count', oldRc, current.getValue('u_resubmission_count'), '');\n\n // Append initialization note to u_notes\n var oldNotes = current.getValue('u_notes');\n current.setValue('u_notes', 'High-priority submission initialized. Manager approval will be required.');\n _ewmLog('u_rgs_submission', 'u_notes', oldNotes, current.getValue('u_notes'), '');\n\n // --- 2. Insert an audit log entry for the submission state change ---\n var gr = new GlideRecord('u_rgs_audit_log');\n gr.initialize();\n gr.setValue('u_submission', current.getUniqueValue());\n _ewmLog('u_rgs_audit_log', 'u_submission', '', current.getUniqueValue(), '');\n\n gr.setValue('u_action_type', '1');\n _ewmLog('u_rgs_audit_log', 'u_action_type', '', '1', '');\n\n gr.setValue('u_performed_by', 'system');\n _ewmLog('u_rgs_audit_log', 'u_performed_by', '', 'system', '');\n\n gr.setValue('u_previous_state', previous.getValue('u_state'));\n _ewmLog('u_rgs_audit_log', 'u_previous_state', '', previous.getValue('u_state'), '');\n\n gr.setValue('u_new_state', '5');\n _ewmLog('u_rgs_audit_log', 'u_new_state', '', '5', '');\n\n gr.setValue('u_comments', 'High-priority submission transitioned to Submitted state with manager approval required.');\n _ewmLog('u_rgs_audit_log', 'u_comments', '', 'High-priority submission transitioned to Submitted state with manager approval required.', '');\n\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "5168c22180a807103e487b245ac97724", "u_br_name": "set_approved_flags_and_log_state", "u_table_name": "u_rgs_submission", "u_field_name": "u_manager_approval_required", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5168c22180a807103e487b245ac97725", "u_br_name": "init_high_pri_submission_defaults", "u_table_name": "u_rgs_audit_log", "u_field_name": "u_previous_state", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5168c22180a807103e487b245ac97729", "u_br_name": "log_and_flag_overdue_on_submit", "u_table_name": "u_rgs_audit_log", "u_field_name": "u_previous_state", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5568c22180a807103e487b245ac97724", "u_br_name": "init_high_pri_submission_defaults", "u_table_name": "u_rgs_submission", "u_field_name": "u_manager_approval_required", "u_old_value": "1", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5568c22180a807103e487b245ac97725", "u_br_name": "init_high_pri_submission_defaults", "u_table_name": "u_rgs_audit_log", "u_field_name": "u_comments", "u_old_value": "", "u_new_value": "High-priority submission transitioned to Submitted state with manager approval required.", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5568c22180a807103e487b245ac97727", "u_br_name": "after_critical_submitted_past_deadline", "u_table_name": "u_rgs_submission_note", "u_field_name": "u_submission", "u_old_value": "", "u_new_value": "4968822180a807103e487b245ac977df", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5568c22180a807103e487b245ac97729", "u_br_name": "log_and_flag_overdue_on_submit", "u_table_name": "u_rgs_audit_log", "u_field_name": "u_comments", "u_old_value": "", "u_new_value": "High-priority submission filed past deadline", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5568c22180a807103e487b245ac9772a", "u_br_name": "create_deadline_on_high_pri_submit", "u_table_name": "u_rgs_deadline_obligation", "u_field_name": "u_obligation_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5968c22180a807103e487b245ac97724", "u_br_name": "init_high_pri_submission_defaults", "u_table_name": "u_rgs_submission", "u_field_name": "u_notes", "u_old_value": "Initial draft notes", "u_new_value": "High-priority submission initialized. Manager approval will be required.", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5968c22180a807103e487b245ac97727", "u_br_name": "after_critical_submitted_past_deadline", "u_table_name": "u_rgs_submission_note", "u_field_name": "u_note_type", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5968c22180a807103e487b245ac9772a", "u_br_name": "create_deadline_on_high_pri_submit", "u_table_name": "u_rgs_deadline_obligation", "u_field_name": "u_penalty_risk", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5d68c22180a807103e487b245ac97724", "u_br_name": "init_high_pri_submission_defaults", "u_table_name": "u_rgs_audit_log", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5d68c22180a807103e487b245ac97728", "u_br_name": "log_and_flag_overdue_on_submit", "u_table_name": "u_rgs_audit_log", "u_field_name": "u_submission", "u_old_value": "", "u_new_value": "RGS0009001", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "5d68c22180a807103e487b245ac9772a", "u_br_name": "create_deadline_on_high_pri_submit", "u_table_name": "u_rgs_deadline_obligation", "u_field_name": "u_notes", "u_old_value": "", "u_new_value": "Auto-created filing obligation for high-priority submitted submission RGS0009001", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "9968c22180a807103e487b245ac97723", "u_br_name": "set_approved_flags_and_log_state", "u_table_name": "u_rgs_submission", "u_field_name": "u_priority", "u_old_value": "3", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "d168c22180a807103e487b245ac97725", "u_br_name": "init_high_pri_submission_defaults", "u_table_name": "u_rgs_audit_log", "u_field_name": "u_new_state", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "d168c22180a807103e487b245ac97729", "u_br_name": "log_and_flag_overdue_on_submit", "u_table_name": "u_rgs_audit_log", "u_field_name": "u_new_state", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "d168c22180a807103e487b245ac9772a", "u_br_name": "create_deadline_on_high_pri_submit", "u_table_name": "u_rgs_deadline_obligation", "u_field_name": "u_submission", "u_old_value": "", "u_new_value": "4968822180a807103e487b245ac977df", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "d568c22180a807103e487b245ac97724", "u_br_name": "init_high_pri_submission_defaults", "u_table_name": "u_rgs_submission", "u_field_name": "u_resubmission_count", "u_old_value": "1", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "d568c22180a807103e487b245ac97727", "u_br_name": "after_critical_submitted_past_deadline", "u_table_name": "u_rgs_submission_note", "u_field_name": "u_note_text", "u_old_value": "", "u_new_value": "High-priority submission past regulatory deadline has been formally submitted. All review assignments auto-completed.", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "d568c22180a807103e487b245ac9772a", "u_br_name": "create_deadline_on_high_pri_submit", "u_table_name": "u_rgs_deadline_obligation", "u_field_name": "u_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "d968c22180a807103e487b245ac97724", "u_br_name": "init_high_pri_submission_defaults", "u_table_name": "u_rgs_audit_log", "u_field_name": "u_submission", "u_old_value": "", "u_new_value": "4968822180a807103e487b245ac977df", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "d968c22180a807103e487b245ac9772a", "u_br_name": "create_deadline_on_high_pri_submit", "u_table_name": "u_rgs_deadline_obligation", "u_field_name": "u_owner", "u_old_value": "", "u_new_value": "compliance_team", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "dd68c22180a807103e487b245ac97724", "u_br_name": "init_high_pri_submission_defaults", "u_table_name": "u_rgs_audit_log", "u_field_name": "u_performed_by", "u_old_value": "", "u_new_value": "system", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}, {"sys_id": "dd68c22180a807103e487b245ac97728", "u_br_name": "log_and_flag_overdue_on_submit", "u_table_name": "u_rgs_audit_log", "u_field_name": "u_action_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:30:29"}], "audits": [{"tablename": "u_rgs_review_assignment", "fieldname": "u_reviewer", "oldvalue": "", "newvalue": "e468822180a807103e487b245ac97745", "documentkey": "b068822180a807103e487b245ac977dc"}, {"tablename": "u_rgs_submission", "fieldname": "u_state", "oldvalue": "", "newvalue": "3", "documentkey": "4968822180a807103e487b245ac977df"}, {"tablename": "u_rgs_submission", "fieldname": "u_past_deadline_flag", "oldvalue": "", "newvalue": "1", "documentkey": "4968822180a807103e487b245ac977df"}, {"tablename": "u_rgs_review_assignment", "fieldname": "u_issues_found", "oldvalue": "", "newvalue": "0", "documentkey": "b068822180a807103e487b245ac977dc"}, {"tablename": "u_rgs_review_assignment", "fieldname": "u_submission", "oldvalue": "", "newvalue": "6c68822180a807103e487b245ac97748", "documentkey": "b068822180a807103e487b245ac977dc"}, {"tablename": "u_rgs_submission", "fieldname": "u_regulatory_body", "oldvalue": "", "newvalue": "db58822180a807103e487b245ac97725", "documentkey": "4968822180a807103e487b245ac977df"}, {"tablename": "u_rgs_submission", "fieldname": "u_priority", "oldvalue": "", "newvalue": "2", "documentkey": "4968822180a807103e487b245ac977df"}, {"tablename": "u_rgs_review_assignment", "fieldname": "u_escalated", "oldvalue": "", "newvalue": "0", "documentkey": "b068822180a807103e487b245ac977dc"}, {"tablename": "u_rgs_submission", "fieldname": "u_all_requirements_satisfied", "oldvalue": "", "newvalue": "1", "documentkey": "4968822180a807103e487b245ac977df"}, {"tablename": "u_rgs_submission", "fieldname": "u_manager_approval_required", "oldvalue": "", "newvalue": "0", "documentkey": "4968822180a807103e487b245ac977df"}, {"tablename": "u_rgs_deadline_obligation", "fieldname": "u_owner", "oldvalue": "", "newvalue": "compliance_team", "documentkey": "dd68c22180a807103e487b245ac9772a"}, {"tablename": "u_rgs_submission_note", "fieldname": "u_resolved", "oldvalue": "", "newvalue": "0", "documentkey": "d968c22180a807103e487b245ac97727"}, {"tablename": "u_rgs_deadline_obligation", "fieldname": "u_submission", "oldvalue": "", "newvalue": "4968822180a807103e487b245ac977df", "documentkey": "dd68c22180a807103e487b245ac9772a"}, {"tablename": "u_rgs_submission", "fieldname": "u_notes", "oldvalue": "Initial draft notes", "newvalue": "High-priority submission initialized. Manager approval will be required.", "documentkey": "4968822180a807103e487b245ac977df"}, {"tablename": "u_rgs_audit_log", "fieldname": "u_previous_state", "oldvalue": "", "newvalue": "3", "documentkey": "d568c22180a807103e487b245ac97725"}, {"tablename": "u_rgs_submission", "fieldname": "u_resubmission_count", "oldvalue": "1", "newvalue": "0", "documentkey": "4968822180a807103e487b245ac977df"}, {"tablename": "u_rgs_audit_log", "fieldname": "u_new_state", "oldvalue": "", "newvalue": "5", "documentkey": "d568c22180a807103e487b245ac97729"}, {"tablename": "u_rgs_submission_note", "fieldname": "u_submission", "oldvalue": "", "newvalue": "4968822180a807103e487b245ac977df", "documentkey": "d968c22180a807103e487b245ac97727"}, {"tablename": "u_rgs_deadline_obligation", "fieldname": "u_notes", "oldvalue": "", "newvalue": "Auto-created filing obligation for high-priority submitted submission RGS0009001", "documentkey": "dd68c22180a807103e487b245ac9772a"}, {"tablename": "u_rgs_deadline_obligation", "fieldname": "u_reminder_sent", "oldvalue": "", "newvalue": "0", "documentkey": "dd68c22180a807103e487b245ac9772a"}, {"tablename": "u_rgs_submission", "fieldname": "u_manager_approval_required", "oldvalue": "0", "newvalue": "1", "documentkey": "4968822180a807103e487b245ac977df"}, {"tablename": "u_rgs_audit_log", "fieldname": "u_previous_state", "oldvalue": "", "newvalue": "3", "documentkey": "d568c22180a807103e487b245ac97729"}, {"tablename": "u_rgs_audit_log", "fieldname": "u_submission", "oldvalue": "", "newvalue": "4968822180a807103e487b245ac977df", "documentkey": "d568c22180a807103e487b245ac97725"}, {"tablename": "u_rgs_deadline_obligation", "fieldname": "u_status", "oldvalue": "", "newvalue": "1", "documentkey": "dd68c22180a807103e487b245ac9772a"}, {"tablename": "u_rgs_submission", "fieldname": "u_state", "oldvalue": "3", "newvalue": "5", "documentkey": "4968822180a807103e487b245ac977df"}, {"tablename": "u_rgs_audit_log", "fieldname": "u_submission", "oldvalue": "", "newvalue": "RGS0009001", "documentkey": "d568c22180a807103e487b245ac97729"}, {"tablename": "u_rgs_audit_log", "fieldname": "u_comments", "oldvalue": "", "newvalue": "High-priority submission transitioned to Submitted state with manager approval required.", "documentkey": "d568c22180a807103e487b245ac97725"}, {"tablename": "u_rgs_submission_note", "fieldname": "u_visible_to_regulatory_body", "oldvalue": "", "newvalue": "0", "documentkey": "d968c22180a807103e487b245ac97727"}, {"tablename": "u_rgs_submission_note", "fieldname": "u_note_text", "oldvalue": "", "newvalue": "High-priority submission past regulatory deadline has been formally submitted. 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Three competitive bids were reviewed and the selected vendor proposal represents best value. Subcontract scope and deliverables align with the NCI U01 grant objectives. Confirmed that total committed spend of $1,587,500 remains within the approved allocation of $2,400,000. Finance officer concurrence obtained.\", \"u_approver\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_principal_investigator/3d2317cee96003103e4839baa5071191\", \"value\": \"3d2317cee96003103e4839baa5071191\"}, \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 06:14:07\", \"u_requested_date\": \"2024-02-28 09:00:00\", \"sys_created_by\": \"admin\"}, {\"u_override_reason\": \"\", \"u_number\": \"APPR-2024-0003\", \"u_due_date\": \"2024-02-09\", \"u_state\": \"2\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"u_sequence_order\": \"1\", \"u_approval_type\": \"1\", \"sys_updated_on\": \"2026-05-01 06:14:07\", \"u_expenditure_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_expenditure_request/3b1393cee96003103e4839baa50711a6\", \"value\": \"3b1393cee96003103e4839baa50711a6\"}, \"sys_tags\": \"\", \"sys_id\": \"962317cee96003103e4839baa5071199\", \"u_decision_date\": \"2024-02-05 11:35:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Unable to approve this travel request at this time. The FY2024 Q1 travel budget line has been fully committed by previously approved requests for the Neural Regeneration Study. The requestors are encouraged to resubmit against the Q2 travel allocation which becomes active on April 1, 2024. The SfN conference attendance remains a priority and should be resubmitted promptly to secure early registration rates.\", \"u_approver\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_principal_investigator/3d2317cee96003103e4839baa5071191\", \"value\": \"3d2317cee96003103e4839baa5071191\"}, \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 06:14:07\", \"u_requested_date\": \"2024-01-30 16:20:00\", \"sys_created_by\": \"admin\"}], \"u_rbt_department\": [{\"u_name\": \"Department of Neuroscience\", \"u_notes\": \"The Department of Neuroscience houses multiple NIH-funded research programs focused on neural injury, regeneration, and neurological disease. 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Finance officer sign-off is required to activate new budget allocations prior to project start dates.\", \"u_email\": \"env-sciences@university.edu\", \"u_annual_budget\": \"1450000\", \"u_code\": \"DEPT-ENVS\", \"sys_mod_count\": \"0\", \"u_finance_officer\": \"\", \"sys_updated_on\": \"2026-05-01 06:14:09\", \"sys_tags\": \"\", \"sys_id\": \"362357cee96003103e4839baa5071127\", \"sys_updated_by\": \"admin\", \"u_high_value_threshold\": \"20000\", \"u_phone\": \"617-555-0390\", \"sys_created_on\": \"2026-05-01 06:14:09\", \"u_budget_year\": \"FY2024\", \"u_active\": \"true\", \"u_parent_department\": \"\", \"u_location\": \"Earth and Environmental Sciences Building, 110 Forsyth St, Boston, MA 02115\", \"u_department_type\": \"1\", \"u_cost_center\": \"CC-3305\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Cancer Research Center\", \"u_notes\": \"The Cancer Research Center is a dedicated research institute managing a portfolio of NCI, NIH, and industry-sponsored oncology studies. The center operates under federal cooperative agreement terms requiring secondary finance officer approval for transactions exceeding $50,000. Subcontracting activity is closely monitored per NCI grant compliance requirements.\", \"u_email\": \"cancer-research@university.edu\", \"u_annual_budget\": \"8500000\", \"u_code\": \"DEPT-CRC\", \"sys_mod_count\": \"0\", \"u_finance_officer\": \"\", \"sys_updated_on\": \"2026-05-01 06:14:10\", \"sys_tags\": \"\", \"sys_id\": \"c72357cee96003103e4839baa5071129\", \"sys_updated_by\": \"admin\", \"u_high_value_threshold\": \"50000\", \"u_phone\": \"617-555-0220\", \"sys_created_on\": \"2026-05-01 06:14:10\", \"u_budget_year\": \"FY2024\", \"u_active\": \"true\", \"u_parent_department\": \"\", \"u_location\": \"Dana Cancer Pavilion, 420 Longwood Ave, Boston, MA 02115\", \"u_department_type\": \"3\", \"u_cost_center\": \"CC-5520\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Physics Research Division\", \"u_notes\": \"Initial department notes\", \"u_email\": \"physics-dept@university.edu\", \"u_annual_budget\": \"500000\", \"u_code\": \"DEPT-PHYS-001\", \"sys_mod_count\": \"0\", \"u_finance_officer\": \"\", \"sys_updated_on\": \"2026-05-01 14:50:23\", \"sys_tags\": \"\", \"sys_id\": \"f059c99ee92843103e4839baa50711ac\", \"sys_updated_by\": \"admin\", \"u_high_value_threshold\": \"10000\", \"u_phone\": \"555-0142\", \"sys_created_on\": \"2026-05-01 14:50:23\", \"u_budget_year\": \"2025\", \"u_active\": \"true\", \"u_parent_department\": \"\", \"u_location\": \"Building 7, Room 301\", \"u_department_type\": \"1\", \"u_cost_center\": \"CC-PHYS-2025\", \"sys_created_by\": \"admin\"}], \"u_rbt_expense_category\": [{\"u_name\": \"Research Travel\", \"u_notes\": \"Travel must be pre-approved before booking. Per diem rates follow the GSA schedule for domestic travel and the State Department schedule for international travel. Receipts are required for all individual expenses exceeding $25. Travel budget lines are managed quarterly; unspent Q1 travel funds do not automatically roll over to Q2 without finance officer authorization.\", \"u_code\": \"TRVL-001\", \"u_indirect_cost_eligible\": \"false\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_budget_line_label\": \"Travel & Conference\", \"sys_updated_on\": \"2026-05-01 06:13:50\", \"sys_tags\": \"\", \"u_gl_account_code\": \"GL-7400-TR\", \"u_requires_receipt\": \"true\", \"sys_id\": \"121353cee96003103e4839baa50711f4\", \"u_description\": \"Covers all project-related travel expenses including domestic and international airfare, hotel accommodations, ground transportation, conference registration fees, and per diem allowances for researchers traveling on behalf of an active research project.\", \"sys_updated_by\": \"admin\", \"u_high_value_threshold\": \"5000\", \"sys_created_on\": \"2026-05-01 06:13:50\", \"u_max_single_expense\": \"15000\", \"u_active\": \"true\", \"u_category_type\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Laboratory Equipment\", \"u_notes\": \"All equipment purchases exceeding $5,000 per unit must be tagged as university assets and entered into the fixed asset register. Purchases above the high-value threshold of $25,000 require secondary finance officer approval. Vendor quotes are required for purchases exceeding $10,000.\", \"u_code\": \"EQUIP-001\", \"u_indirect_cost_eligible\": \"true\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_budget_line_label\": \"Equipment & Instrumentation\", \"sys_updated_on\": \"2026-05-01 06:13:49\", \"sys_tags\": \"\", \"u_gl_account_code\": \"GL-7200-EQ\", \"u_requires_receipt\": \"true\", \"sys_id\": \"821353cee96003103e4839baa50711f1\", \"u_description\": \"Covers the purchase of laboratory instruments, scientific hardware, benchtop equipment, and associated accessories required for research project activities. Includes both capital equipment (unit cost ≥ $5,000) and non-capital equipment (unit cost < $5,000).\", \"sys_updated_by\": \"admin\", \"u_high_value_threshold\": \"25000\", \"sys_created_on\": \"2026-05-01 06:13:49\", \"u_max_single_expense\": \"250000\", \"u_active\": \"true\", \"u_category_type\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"External Subcontracts\", \"u_notes\": \"All subcontracts must be executed through the Office of Research Administration prior to any expenditure being committed. Indirect costs are not assessed on subcontract amounts exceeding $25,000 per federal Uniform Guidance (2 CFR 200). Secondary finance officer approval is required for any single subcontract transaction exceeding $50,000. Competitive bidding documentation (minimum three quotes) is required for subcontracts exceeding $10,000.\", \"u_code\": \"SUBC-001\", \"u_indirect_cost_eligible\": \"false\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_budget_line_label\": \"Subcontracts & Subawards\", \"sys_updated_on\": \"2026-05-01 06:13:51\", \"sys_tags\": \"\", \"u_gl_account_code\": \"GL-7600-SC\", \"u_requires_receipt\": \"true\", \"sys_id\": \"e21353cee96003103e4839baa50711f6\", \"u_description\": \"Covers payments to external organizations, universities, or service firms operating under a formal subcontract or subaward agreement to deliver a defined scope of work contributing to the research project objectives. Includes bioinformatics firms, specialized testing laboratories, and academic subrecipients.\", \"sys_updated_by\": \"admin\", \"u_high_value_threshold\": \"50000\", \"sys_created_on\": \"2026-05-01 06:13:51\", \"u_max_single_expense\": \"500000\", \"u_active\": \"true\", \"u_category_type\": \"5\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Laboratory Equipment\", \"u_notes\": \"Requires three quotes for purchases over $10,000\", \"u_code\": \"ECAT-EQUIP-001\", \"u_indirect_cost_eligible\": \"false\", \"u_parent_category\": \"\", \"sys_mod_count\": \"0\", \"u_budget_line_label\": \"Equipment Purchases\", \"sys_updated_on\": \"2026-05-01 14:50:27\", \"sys_tags\": \"\", \"u_gl_account_code\": \"GL-54200\", \"u_requires_receipt\": \"true\", \"sys_id\": \"f9590d9ee92843103e4839baa5071169\", \"u_description\": \"Capital equipment for laboratory use\", \"sys_updated_by\": \"admin\", \"u_high_value_threshold\": \"5000\", \"sys_created_on\": \"2026-05-01 14:50:27\", \"u_max_single_expense\": \"75000\", \"u_active\": \"true\", \"u_category_type\": \"2\", \"sys_created_by\": \"admin\"}], \"u_rbt_vendor\": [{\"u_name\": \"Academic Travel Partners Inc.\", \"u_notes\": \"University-contracted travel management agency handling airfare, hotel, and ground transportation bookings for research project travel. Per diem rates enforced at GSA schedule for domestic and State Department schedule for international travel. Dedicated account manager assigned to the university. All bookings require a valid project number and pre-approval reference before confirmation. Vendor has been on the approved vendor list since 2019 and renews the university service agreement annually.\", \"u_approved_vendor\": \"true\", \"u_tax_id\": \"04-2916573\", \"u_vendor_id\": \"VND-2019-0028\", \"u_email\": \"university-accounts@acadtravelpartners.com\", \"u_address\": \"75 Federal Street, Suite 1100, Boston, MA 02110\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:13:54\", \"sys_tags\": \"\", \"sys_id\": \"071393cee96003103e4839baa507119f\", \"u_contact_name\": \"Sandra M. Whitfield\", \"sys_updated_by\": \"admin\", \"u_phone\": \"888-555-0261\", \"sys_created_on\": \"2026-05-01 06:13:54\", \"u_active\": \"true\", \"u_currency_code\": \"USD\", \"u_preferred_expense_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_expense_category/e21353cee96003103e4839baa50711f6\", \"value\": \"e21353cee96003103e4839baa50711f6\"}, \"u_vendor_type\": \"2\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"GenomicsBridge LLC\", \"u_notes\": \"Specialized bioinformatics firm providing whole-genome sequencing analysis, variant calling pipelines, and biomarker panel development services. Pre-qualified as an approved subcontractor through the Office of Research Administration in October 2023 following competitive bid evaluation. Subcontract agreement executed for the Oncology Genomics Initiative (EXPR-2024-0002). Compliant with NCI subcontract requirements and federal Uniform Guidance 2 CFR 200. DUNS number and SAM.gov registration current.\", \"u_approved_vendor\": \"true\", \"u_tax_id\": \"47-3829104\", \"u_vendor_id\": \"VND-2023-0112\", \"u_email\": \"contracts@genomicsbridge.com\", \"u_address\": \"One Kendall Square, Suite 4200, Cambridge, MA 02139\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:13:53\", \"sys_tags\": \"\", \"sys_id\": \"761353cee96003103e4839baa50711fb\", \"u_contact_name\": \"Dr. Aisha N. Patel\", \"sys_updated_by\": \"admin\", \"u_phone\": \"617-555-0834\", \"sys_created_on\": \"2026-05-01 06:13:53\", \"u_active\": \"true\", \"u_currency_code\": \"USD\", \"u_preferred_expense_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_expense_category/e21353cee96003103e4839baa50711f6\", \"value\": \"e21353cee96003103e4839baa50711f6\"}, \"u_vendor_type\": \"2\", \"u_payment_terms\": \"Net 45\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Fisher Scientific Supply Co.\", \"u_notes\": \"Pre-qualified approved vendor for laboratory equipment and consumables. University purchasing agreement in place with negotiated volume discounts of up to 12% on catalog pricing. Vendor quotes provided within 48 hours for items exceeding $10,000. Compliant with university procurement policy and registered in the vendor management system since 2021.\", \"u_approved_vendor\": \"true\", \"u_tax_id\": \"25-1847392\", \"u_vendor_id\": \"VND-2021-0047\", \"u_email\": \"r.kessler@fishersci-supply.com\", \"u_address\": \"300 Industry Drive, Pittsburgh, PA 15275\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:13:52\", \"sys_tags\": \"\", \"sys_id\": \"e61353cee96003103e4839baa50711f8\", \"u_contact_name\": \"Robert A. Kessler\", \"sys_updated_by\": \"admin\", \"u_phone\": \"800-555-0173\", \"sys_created_on\": \"2026-05-01 06:13:52\", \"u_active\": \"true\", \"u_currency_code\": \"USD\", \"u_preferred_expense_category\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_expense_category/e21353cee96003103e4839baa50711f6\", \"value\": \"e21353cee96003103e4839baa50711f6\"}, \"u_vendor_type\": \"1\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Cryogenics Solutions Inc\", \"u_notes\": \"Approved supplier for cryogenic equipment\", \"u_approved_vendor\": \"true\", \"u_tax_id\": \"84-2019876\", \"u_vendor_id\": \"VND-20198\", \"u_email\": \"mchen@cryosolutions.com\", \"u_address\": \"450 Industrial Blvd, Boulder CO 80301\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:50:27\", \"sys_tags\": \"\", \"sys_id\": \"f1590d9ee92843103e4839baa5071167\", \"u_contact_name\": \"Marcus Chen\", \"sys_updated_by\": \"admin\", \"u_phone\": \"555-0277\", \"sys_created_on\": \"2026-05-01 14:50:27\", \"u_active\": \"true\", \"u_currency_code\": \"USD\", \"u_preferred_expense_category\": \"\", \"u_vendor_type\": \"1\", \"u_payment_terms\": \"Net 30\", \"sys_created_by\": \"admin\"}], \"u_rbt_audit_log\": [{\"u_ip_address\": \"10.14.31.204\", \"u_notes\": \"System-generated compliance alert. Secondary approval record APPR-2024-0002 created and routed to designated finance officer. NCI U01 grant terms require documentation of competitive bidding for subcontracts exceeding $10,000; three vendor bids on file in the Office of Research Administration.\", \"u_number\": \"AUDT-2024-0002\", \"u_reference_number\": \"FS-2022-0009\", \"u_compliance_flag\": \"true\", \"u_event_datetime\": \"2024-02-20 09:17:00\", \"sys_mod_count\": \"0\", \"u_project\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_research_project/5823d3cee96003103e4839baa507115c\", \"value\": \"5823d3cee96003103e4839baa507115c\"}, \"sys_updated_on\": \"2026-05-01 06:14:13\", \"u_expenditure_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_expenditure_request/3b1393cee96003103e4839baa50711a6\", \"value\": \"3b1393cee96003103e4839baa50711a6\"}, \"sys_tags\": \"\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_principal_investigator/3d2317cee96003103e4839baa5071191\", \"value\": \"3d2317cee96003103e4839baa5071191\"}, \"u_amount_affected\": \"125000\", \"sys_id\": \"332357cee96003103e4839baa50711e0\", \"u_description\": \"Compliance alert generated on submission of EXPR-2024-0002. Requested amount of $125,000.00 exceeds the Oncology Genomics Initiative high-value threshold of $50,000.00. High-value flag set to true. Secondary approval workflow automatically initiated per department policy for Cancer Research Center (DEPT-CRC). Finance officer review required before Approved status can be granted.\", \"u_event_type\": \"5\", \"u_previous_state\": \"Draft\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:14:13\", \"u_new_state\": \"Submitted\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.14.22.87\", \"u_notes\": \"Rejection does not affect total committed or spent amounts on the project. Budget allocation ALLOC-2024-0031 committed amount unchanged. Requestors notified via system email to resubmit in Q2. SfN 2024 early registration deadline is March 15, 2024; prompt resubmission recommended.\", \"u_number\": \"AUDT-2024-0003\", \"u_reference_number\": \"APPR-2024-0003\", \"u_compliance_flag\": \"false\", \"u_event_datetime\": \"2024-02-05 11:35:00\", \"sys_mod_count\": \"0\", \"u_project\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_research_project/5823d3cee96003103e4839baa507115c\", \"value\": \"5823d3cee96003103e4839baa507115c\"}, \"sys_updated_on\": \"2026-05-01 06:14:12\", \"u_expenditure_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_expenditure_request/3b1393cee96003103e4839baa50711a6\", \"value\": \"3b1393cee96003103e4839baa50711a6\"}, \"sys_tags\": \"\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_principal_investigator/3d2317cee96003103e4839baa5071191\", \"value\": \"3d2317cee96003103e4839baa5071191\"}, \"u_amount_affected\": \"4250\", \"sys_id\": \"6b2357cee96003103e4839baa507112f\", \"u_description\": \"Expenditure request EXPR-2024-0003 rejected by Dr. Margaret L. Harrington (EMP-100423) following primary approval review. Rejection reason: FY2024 Q1 travel budget line for PROJ-2023-0041 fully committed by prior approved requests. No remaining balance available under budget allocation ALLOC-2024-0031 travel line for Q1. Requestors advised to resubmit against Q2 travel allocation effective 2024-04-01.\", \"u_event_type\": \"3\", \"u_previous_state\": \"Under Review\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:14:12\", \"u_new_state\": \"Rejected\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.14.22.87\", \"u_notes\": \"Primary approval completed within the 10-day SLA window. No escalation required. Committed spend on PROJ-2023-0041 remains within approved budget allocation limits.\", \"u_number\": \"AUDT-2024-0001\", \"u_reference_number\": \"APPR-2024-0001\", \"u_compliance_flag\": \"false\", \"u_event_datetime\": \"2024-03-14 10:22:00\", \"sys_mod_count\": \"0\", \"u_project\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_research_project/5823d3cee96003103e4839baa507115c\", \"value\": \"5823d3cee96003103e4839baa507115c\"}, \"sys_updated_on\": \"2026-05-01 06:14:11\", \"u_expenditure_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_expenditure_request/3b1393cee96003103e4839baa50711a6\", \"value\": \"3b1393cee96003103e4839baa50711a6\"}, \"sys_tags\": \"\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_rbt_principal_investigator/3d2317cee96003103e4839baa5071191\", \"value\": \"3d2317cee96003103e4839baa5071191\"}, \"u_amount_affected\": \"18500\", \"sys_id\": \"db2357cee96003103e4839baa507112b\", \"u_description\": \"Expenditure request EXPR-2024-0001 transitioned from Submitted to Approved following primary approval by Dr. Margaret L. Harrington (EMP-100423). Requested amount of $18,500.00 is within the PI spending authority limit of $25,000 and below the project high-value threshold. Budget allocation ALLOC-2024-0031 committed amount updated accordingly.\", \"u_event_type\": \"1\", \"u_previous_state\": \"Submitted\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:14:11\", \"u_new_state\": \"Approved\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_rbt_expenditure_request\": {\"u_number\": {\"type\": \"str\"}, \"u_project\": {\"FK\": \"u_rbt_research_project\"}, \"u_budget_allocation\": {\"FK\": \"u_rbt_budget_allocation\"}, \"u_submitted_by\": {\"FK\": \"u_rbt_principal_investigator\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Under Review\", \"Approved\", \"Rejected\", \"Paid\", \"Closed\"]}, \"u_requested_amount\": {\"type\": \"decimal\"}, \"u_currency_code\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_justification\": {\"type\": \"str\"}, \"u_submission_date\": {\"type\": \"str\"}, \"u_required_by_date\": {\"type\": \"str\"}, \"u_high_value_flag\": {\"type\": \"bool\"}, \"u_vendor\": {\"FK\": \"u_rbt_vendor\"}, \"u_expense_category\": {\"FK\": \"u_rbt_expense_category\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_paid_date\": {\"type\": \"str\"}, \"u_secondary_approval_required\": {\"type\": \"bool\"}}, \"u_rbt_research_project\": {\"u_number\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_principal_investigator\": {\"FK\": \"u_rbt_principal_investigator\"}, \"u_department\": {\"FK\": \"u_rbt_department\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Planning\", \"Active\", \"On Hold\", \"Completed\", \"Cancelled\"]}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_approved_budget\": {\"type\": \"decimal\"}, \"u_total_committed\": {\"type\": \"decimal\"}, \"u_total_spent\": {\"type\": \"decimal\"}, \"u_over_budget_flag\": {\"type\": \"bool\"}, \"u_description\": {\"type\": \"str\"}, \"u_research_area\": {\"type\": \"str\"}, \"u_high_value_threshold\": {\"type\": \"decimal\"}, \"u_currency_code\": {\"type\": \"str\"}}, \"u_rbt_budget_allocation\": {\"u_number\": {\"type\": \"str\"}, \"u_project\": {\"FK\": \"u_rbt_research_project\"}, \"u_funding_source\": {\"FK\": \"u_rbt_funding_source\"}, \"u_allocated_amount\": {\"type\": \"decimal\"}, \"u_committed_amount\": {\"type\": \"decimal\"}, \"u_spent_amount\": {\"type\": \"decimal\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Active\", \"Closed\", \"Expired\"]}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_fiscal_year\": {\"type\": \"str\"}, \"u_allocation_notes\": {\"type\": \"str\"}, \"u_currency_code\": {\"type\": \"str\"}, \"u_remaining_amount\": {\"type\": \"decimal\"}, \"u_approved_by\": {\"FK\": \"u_rbt_principal_investigator\"}}, \"u_rbt_funding_source\": {\"u_number\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_rbt_department\"}, \"u_source_type\": {\"type\": \"str\", \"enum\": [\"Federal Grant\", \"Private Grant\", \"Institutional Fund\", \"Industry Contract\", \"Donation\"]}, \"u_total_amount\": {\"type\": \"decimal\"}, \"u_available_amount\": {\"type\": \"decimal\"}, \"u_currency_code\": {\"type\": \"str\"}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_granting_agency\": {\"type\": \"str\"}, \"u_grant_reference\": {\"type\": \"str\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Active\", \"Exhausted\", \"Expired\", \"Closed\"]}, \"u_indirect_cost_rate\": {\"type\": \"decimal\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_rbt_principal_investigator\": {\"u_employee_id\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_rbt_department\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_title\": {\"type\": \"str\"}, \"u_role_type\": {\"type\": \"str\", \"enum\": [\"Principal Investigator\", \"Co-Investigator\", \"Budget Administrator\", \"Finance Officer\"]}, \"u_active\": {\"type\": \"bool\"}, \"u_spending_authority_limit\": {\"type\": \"decimal\"}, \"u_orcid_id\": {\"type\": \"str\"}, \"u_hire_date\": {\"type\": \"str\"}, \"u_bio\": {\"type\": \"str\"}, \"u_secondary_email\": {\"type\": \"str\"}, \"u_institution\": {\"type\": \"str\"}}, \"u_rbt_approval_record\": {\"u_number\": {\"type\": \"str\"}, \"u_expenditure_request\": {\"FK\": \"u_rbt_expenditure_request\"}, \"u_approver\": {\"FK\": \"u_rbt_principal_investigator\"}, \"u_approval_type\": {\"type\": \"str\", \"enum\": [\"Primary\", \"Secondary\", \"Finance Officer\"]}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Approved\", \"Rejected\", \"Deferred\"]}, \"u_decision_date\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_requested_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_override_reason\": {\"type\": \"str\"}, \"u_sequence_order\": {\"type\": \"int\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Completed\", \"Cancelled\"]}}, \"u_rbt_department\": {\"u_code\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_finance_officer\": {\"FK\": \"u_rbt_principal_investigator\"}, \"u_parent_department\": {\"FK\": \"u_rbt_department\"}, \"u_annual_budget\": {\"type\": \"decimal\"}, \"u_budget_year\": {\"type\": \"str\"}, \"u_cost_center\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_location\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_high_value_threshold\": {\"type\": \"decimal\"}, \"u_department_type\": {\"type\": \"str\", \"enum\": [\"Academic\", \"Administrative\", \"Research Institute\", \"Corporate R&D\"]}, \"u_notes\": {\"type\": \"str\"}}, \"u_rbt_expense_category\": {\"u_code\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_parent_category\": {\"FK\": \"u_rbt_expense_category\"}, \"u_category_type\": {\"type\": \"str\", \"enum\": [\"Personnel\", \"Equipment\", \"Travel\", \"Supplies\", \"Subcontract\"]}, \"u_description\": {\"type\": \"str\"}, \"u_requires_receipt\": {\"type\": \"bool\"}, \"u_high_value_threshold\": {\"type\": \"decimal\"}, \"u_active\": {\"type\": \"bool\"}, \"u_gl_account_code\": {\"type\": \"str\"}, \"u_budget_line_label\": {\"type\": \"str\"}, \"u_indirect_cost_eligible\": {\"type\": \"bool\"}, \"u_max_single_expense\": {\"type\": \"decimal\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_rbt_vendor\": {\"u_vendor_id\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_preferred_expense_category\": {\"FK\": \"u_rbt_expense_category\"}, \"u_vendor_type\": {\"type\": \"str\", \"enum\": [\"Supplier\", \"Service Provider\", \"Subcontractor\", \"University\", \"Individual Consultant\"]}, \"u_contact_name\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_address\": {\"type\": \"str\"}, \"u_tax_id\": {\"type\": \"str\"}, \"u_payment_terms\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_approved_vendor\": {\"type\": \"bool\"}, \"u_currency_code\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_rbt_audit_log\": {\"u_number\": {\"type\": \"str\"}, \"u_project\": {\"FK\": \"u_rbt_research_project\"}, \"u_expenditure_request\": {\"FK\": \"u_rbt_expenditure_request\"}, \"u_performed_by\": {\"FK\": \"u_rbt_principal_investigator\"}, \"u_event_type\": {\"type\": \"str\", \"enum\": [\"State Change\", \"Budget Adjustment\", \"Approval Action\", \"Payment Processed\", \"Compliance Alert\"]}, \"u_event_datetime\": {\"type\": \"str\"}, \"u_previous_state\": {\"type\": \"str\"}, \"u_new_state\": {\"type\": \"str\"}, \"u_amount_affected\": {\"type\": \"decimal\"}, \"u_description\": {\"type\": \"str\"}, \"u_ip_address\": {\"type\": \"str\"}, \"u_compliance_flag\": {\"type\": \"bool\"}, \"u_reference_number\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}}", "business_rules": [{"name": "set_flags_and_commit_on_approval", "fires_on_table": "u_rbt_expenditure_request", "filter_condition": "u_stateCHANGESTO4", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Set high_value_flag on current expenditure request\n var oldHvf = current.getValue('u_high_value_flag');\n current.setValue('u_high_value_flag', 'true');\n _ewmLog(current.getTableName(), 'u_high_value_flag', oldHvf, current.getValue('u_high_value_flag'), '');\n\n // 2. Set secondary_approval_required on current expenditure request\n var oldSar = current.getValue('u_secondary_approval_required');\n current.setValue('u_secondary_approval_required', 'true');\n _ewmLog(current.getTableName(), 'u_secondary_approval_required', oldSar, current.getValue('u_secondary_approval_required'), '');\n\n // 3. Update the associated research project's total_committed\n var projectRef = current.getValue('u_project');\n if (projectRef) {\n var gr = new GlideRecord('u_rbt_research_project');\n gr.addQuery('sys_id', projectRef);\n gr.query();\n if (gr.next()) {\n var oldCommitted = gr.getValue('u_total_committed');\n var reqAmount = parseFloat(current.getValue('u_requested_amount')) || 0;\n var currentCommitted = parseFloat(oldCommitted) || 0;\n var newCommitted = (currentCommitted + reqAmount).toFixed(2);\n gr.setValue('u_total_committed', newCommitted);\n _ewmLog('u_rbt_research_project', 'u_total_committed', oldCommitted, newCommitted, '');\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "proj_over_budget_alloc_audit", "fires_on_table": "u_rbt_research_project", "filter_condition": "u_over_budget_flag=true^u_state=2^u_total_committedISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update budget allocations linked to this over-budget project\n var grAlloc = new GlideRecord('u_rbt_budget_allocation');\n grAlloc.addQuery('u_project', current.getUniqueValue());\n grAlloc.query();\n while (grAlloc.next()) {\n var oldNotes = grAlloc.getValue('u_allocation_notes');\n grAlloc.setValue('u_allocation_notes', 'Over-budget alert: project committed amount exceeds approved budget');\n _ewmLog('u_rbt_budget_allocation', 'u_allocation_notes', oldNotes, grAlloc.getValue('u_allocation_notes'), '');\n\n var oldCommitted = grAlloc.getValue('u_committed_amount');\n grAlloc.setValue('u_committed_amount', current.getValue('u_total_committed'));\n _ewmLog('u_rbt_budget_allocation', 'u_committed_amount', oldCommitted, grAlloc.getValue('u_committed_amount'), '');\n\n try {\n var r = grAlloc.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + grAlloc.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Insert an audit log entry for the compliance alert\n var grLog = new GlideRecord('u_rbt_audit_log');\n grLog.initialize();\n grLog.setValue('u_project', current.getUniqueValue());\n _ewmLog('u_rbt_audit_log', 'u_project', '', current.getUniqueValue(), '');\n\n grLog.setValue('u_event_type', '5');\n _ewmLog('u_rbt_audit_log', 'u_event_type', '', '5', '');\n\n grLog.setValue('u_compliance_flag', 'true');\n _ewmLog('u_rbt_audit_log', 'u_compliance_flag', '', 'true', '');\n\n grLog.setValue('u_description', 'Project flagged over-budget. Total committed: ' + current.getValue('u_total_committed') + ', Approved budget: ' + current.getValue('u_approved_budget'));\n _ewmLog('u_rbt_audit_log', 'u_description', '', grLog.getValue('u_description'), '');\n\n try {\n var rLog = grLog.insert();\n if (!rLog) { _ewmLog('','','','', 'GR insert failed: ' + grLog.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "alloc_commit_sync_funding_approval", "fires_on_table": "u_rbt_budget_allocation", "filter_condition": "u_committed_amountCHANGES^u_state=2^u_allocation_notesISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 300, "script": "(function executeRule(current, previous) {\n\n // 1. Update the linked funding source: reduce available_amount by the committed delta\n // and add a note about the commitment change\n var fundingSrcRef = current.getValue('u_funding_source');\n if (fundingSrcRef) {\n var grFS = new GlideRecord('u_rbt_funding_source');\n grFS.addQuery('sys_id', fundingSrcRef);\n grFS.query();\n if (grFS.next()) {\n var oldAvail = grFS.getValue('u_available_amount');\n var committedAmt = parseFloat(current.getValue('u_committed_amount')) || 0;\n var newAvail = (parseFloat(oldAvail) || 0) - committedAmt;\n if (newAvail < 0) newAvail = 0;\n grFS.setValue('u_available_amount', String(newAvail));\n _ewmLog('u_rbt_funding_source', 'u_available_amount', oldAvail, String(newAvail), '');\n\n var oldNotes = grFS.getValue('u_notes');\n var newNotes = 'Commitment updated from allocation ' + current.getValue('u_number');\n grFS.setValue('u_notes', newNotes);\n _ewmLog('u_rbt_funding_source', 'u_notes', oldNotes, newNotes, '');\n\n var oldFSState = grFS.getValue('u_state');\n if (newAvail <= 0) {\n grFS.setValue('u_state', '2');\n _ewmLog('u_rbt_funding_source', 'u_state', oldFSState, '2', '');\n }\n\n try {\n var r1 = grFS.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grFS.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Update any pending approval records linked to expenditure requests on this allocation's project\n var projectRef = current.getValue('u_project');\n if (projectRef) {\n var grER = new GlideRecord('u_rbt_expenditure_request');\n grER.addQuery('u_budget_allocation', current.getUniqueValue());\n grER.query();\n while (grER.next()) {\n var grAR = new GlideRecord('u_rbt_approval_record');\n grAR.addQuery('u_expenditure_request', grER.getUniqueValue());\n grAR.addQuery('u_state', '1');\n grAR.query();\n while (grAR.next()) {\n var oldComments = grAR.getValue('u_comments');\n var newComments = 'Budget commitment updated to ' + current.getValue('u_committed_amount') + ' on allocation ' + current.getValue('u_number');\n grAR.setValue('u_comments', newComments);\n _ewmLog('u_rbt_approval_record', 'u_comments', oldComments, newComments, '');\n\n var oldEscalated = grAR.getValue('u_escalated');\n grAR.setValue('u_escalated', 'true');\n _ewmLog('u_rbt_approval_record', 'u_escalated', oldEscalated, 'true', '');\n\n var oldOverride = grAR.getValue('u_override_reason');\n var newOverride = 'Auto-escalated due to budget commitment change';\n grAR.setValue('u_override_reason', newOverride);\n _ewmLog('u_rbt_approval_record', 'u_override_reason', oldOverride, newOverride, '');\n\n try {\n var r2 = grAR.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grAR.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n }\n\n})(current, previous);"}, {"name": "fund_src_update_audit_dept_sync", "fires_on_table": "u_rbt_funding_source", "filter_condition": "u_state=1^u_source_type=1^u_available_amountISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Insert an audit log entry for the funding source budget adjustment\n var grAudit = new GlideRecord('u_rbt_audit_log');\n grAudit.initialize();\n grAudit.setValue('u_event_type', '2');\n _ewmLog('u_rbt_audit_log', 'u_event_type', '', '2', '');\n grAudit.setValue('u_description', 'Funding source updated - available amount adjusted for federal grant');\n _ewmLog('u_rbt_audit_log', 'u_description', '', 'Funding source updated - available amount adjusted for federal grant', '');\n grAudit.setValue('u_amount_affected', current.getValue('u_available_amount'));\n _ewmLog('u_rbt_audit_log', 'u_amount_affected', '', current.getValue('u_available_amount'), '');\n grAudit.setValue('u_reference_number', current.getValue('u_number'));\n _ewmLog('u_rbt_audit_log', 'u_reference_number', '', current.getValue('u_number'), '');\n grAudit.setValue('u_compliance_flag', 'true');\n _ewmLog('u_rbt_audit_log', 'u_compliance_flag', '', 'true', '');\n grAudit.setValue('u_previous_state', previous.getValue('u_available_amount') || '');\n _ewmLog('u_rbt_audit_log', 'u_previous_state', '', previous.getValue('u_available_amount') || '', '');\n grAudit.setValue('u_new_state', current.getValue('u_available_amount'));\n _ewmLog('u_rbt_audit_log', 'u_new_state', '', current.getValue('u_available_amount'), '');\n try {\n var rAudit = grAudit.insert();\n if (!rAudit) { _ewmLog('','','','', 'GR insert failed: ' + grAudit.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update the owning department's notes to reflect the funding change\n var deptRef = current.getValue('u_department');\n if (deptRef) {\n var grDept = new GlideRecord('u_rbt_department');\n grDept.addQuery('sys_id', deptRef);\n grDept.query();\n if (grDept.next()) {\n var oldNotes = grDept.getValue('u_notes');\n grDept.setValue('u_notes', 'Federal grant ' + current.getValue('u_number') + ' funds updated');\n _ewmLog('u_rbt_department', 'u_notes', oldNotes, grDept.getValue('u_notes'), '');\n try {\n var rDept = grDept.update();\n if (!rDept) { _ewmLog('','','','', 'GR update failed: ' + grDept.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}, {"name": "dept_budget_review_on_notes_update", "fires_on_table": "u_rbt_department", "filter_condition": "u_notesISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // Before-BR on u_rbt_department update when u_notes is not empty.\n // When the previous BR in the cascade updates department notes (e.g. compliance note from funding source),\n // this BR sets the department high_value_threshold to a standard review amount\n // and updates the cost_center to reflect the review status.\n // It also updates related approval records to flag escalation.\n\n // 1. Set u_high_value_threshold on current department record\n var oldThreshold = current.getValue('u_high_value_threshold');\n current.setValue('u_high_value_threshold', '25000');\n _ewmLog(current.getTableName(), 'u_high_value_threshold', oldThreshold, current.getValue('u_high_value_threshold'), '');\n\n // 2. Set u_cost_center on current department record\n var oldCostCenter = current.getValue('u_cost_center');\n current.setValue('u_cost_center', 'RC-REVIEW-2025');\n _ewmLog(current.getTableName(), 'u_cost_center', oldCostCenter, current.getValue('u_cost_center'), '');\n\n // 3. Update related approval records - escalate any pending approvals for this department's expenditure requests\n var gr = new GlideRecord('u_rbt_approval_record');\n gr.addQuery('u_state', '1');\n gr.query();\n while (gr.next()) {\n var oldEscalated = gr.getValue('u_escalated');\n gr.setValue('u_escalated', 'true');\n _ewmLog('u_rbt_approval_record', 'u_escalated', oldEscalated, gr.getValue('u_escalated'), '');\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n\n})(current, previous);"}, {"name": "escalated_approval_auto_populate", "fires_on_table": "u_rbt_approval_record", "filter_condition": "u_escalatedCHANGES", "trigger_sequence": "before", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // When an approval record is escalated, auto-populate escalation metadata\n\n var oldApprovalType = current.getValue('u_approval_type');\n current.setValue('u_approval_type', '3');\n _ewmLog('u_rbt_approval_record', 'u_approval_type', oldApprovalType, current.getValue('u_approval_type'), '');\n\n var oldDecision = current.getValue('u_decision');\n current.setValue('u_decision', '3');\n _ewmLog('u_rbt_approval_record', 'u_decision', oldDecision, current.getValue('u_decision'), '');\n\n var oldState = current.getValue('u_state');\n current.setValue('u_state', '1');\n _ewmLog('u_rbt_approval_record', 'u_state', oldState, current.getValue('u_state'), '');\n\n var oldComments = current.getValue('u_comments');\n current.setValue('u_comments', 'Escalated for finance officer review due to policy trigger');\n _ewmLog('u_rbt_approval_record', 'u_comments', oldComments, current.getValue('u_comments'), '');\n\n var oldOverrideReason = current.getValue('u_override_reason');\n current.setValue('u_override_reason', 'Auto-escalation from budget compliance rule');\n _ewmLog('u_rbt_approval_record', 'u_override_reason', oldOverrideReason, current.getValue('u_override_reason'), '');\n\n var oldSequenceOrder = current.getValue('u_sequence_order');\n current.setValue('u_sequence_order', 99);\n _ewmLog('u_rbt_approval_record', 'u_sequence_order', oldSequenceOrder, current.getValue('u_sequence_order'), '');\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "33ebce2980a807103e487b245ac97719", "u_br_name": "set_flags_and_commit_on_approval", "u_table_name": "u_rbt_expenditure_request", "u_field_name": "u_secondary_approval_required", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:45:58"}, {"sys_id": "33ebce2980a807103e487b245ac9771d", "u_br_name": "fund_src_update_audit_dept_sync", "u_table_name": "u_rbt_audit_log", "u_field_name": "u_description", "u_old_value": "", "u_new_value": "Funding source updated - available amount adjusted for federal grant", "u_error": "", "sys_created_on": "2026-04-29 11:45:58"}, {"sys_id": "37ebce2980a807103e487b245ac9771a", "u_br_name": "proj_over_budget_alloc_audit", "u_table_name": "u_rbt_budget_allocation", "u_field_name": "u_allocation_notes", "u_old_value": "Primary allocation for quantum error correction project", "u_new_value": "Over-budget alert: project committed amount exceeds approved budget", "u_error": "", "sys_created_on": "2026-04-29 11:45:58"}, {"sys_id": "37ebce2980a807103e487b245ac9771d", "u_br_name": "fund_src_update_audit_dept_sync", "u_table_name": "u_rbt_audit_log", "u_field_name": "u_reference_number", "u_old_value": "", "u_new_value": "FS-FED-2025-001", "u_error": "", "sys_created_on": "2026-04-29 11:45:58"}, {"sys_id": "3bebce2980a807103e487b245ac9771d", "u_br_name": "fund_src_update_audit_dept_sync", "u_table_name": "u_rbt_audit_log", "u_field_name": "u_previous_state", "u_old_value": "", "u_new_value": "180000", "u_error": "", "sys_created_on": "2026-04-29 11:45:58"}, {"sys_id": "3bebce2980a807103e487b245ac9771f", "u_br_name": "dept_budget_review_on_notes_update", "u_table_name": "u_rbt_department", "u_field_name": "u_cost_center", "u_old_value": "CC-PHYS-2025", "u_new_value": "RC-REVIEW-2025", "u_error": "", "sys_created_on": "2026-04-29 11:45:58"}, {"sys_id": "3febce2980a807103e487b245ac9771f", "u_br_name": "dept_budget_review_on_notes_update", "u_table_name": "u_rbt_approval_record", "u_field_name": "u_escalated", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:45:58"}, {"sys_id": "40fbce2980a807103e487b245ac97721", "u_br_name": "dept_budget_review_on_notes_update", "u_table_name": "u_rbt_approval_record", "u_field_name": "u_escalated", "u_old_value": "1", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:45:58"}, {"sys_id": "48fbce2980a807103e487b245ac97722", "u_br_name": "dept_budget_review_on_notes_update", "u_table_name": "u_rbt_audit_log", "u_field_name": "u_event_type", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:45:58"}, {"sys_id": "4cfbce2980a807103e487b245ac97722", "u_br_name": "dept_budget_review_on_notes_update", "u_table_name": "u_rbt_audit_log", "u_field_name": "u_description", "u_old_value": "", "u_new_value": "Project flagged over-budget. Total committed: 103500, Approved budget: 100000", "u_error": "", "sys_created_on": "2026-04-29 11:45:58"}, {"sys_id": "7bebce2980a807103e487b245ac97718", "u_br_name": "set_flags_and_commit_on_approval", "u_table_name": "u_rbt_expenditure_request", "u_field_name": "u_high_value_flag", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:45:58"}, {"sys_id": "7febce2980a807103e487b245ac9771b", "u_br_name": "alloc_commit_sync_funding_approval", "u_table_name": "u_rbt_funding_source", "u_field_name": "u_notes", "u_old_value": "Federal grant for quantum computing research", "u_new_value": "Commitment updated from allocation BA-2025-00312", "u_error": "", "sys_created_on": "2026-04-29 11:45:58"}, {"sys_id": "b3ebce2980a807103e487b245ac9771d", "u_br_name": "fund_src_update_audit_dept_sync", "u_table_name": "u_rbt_audit_log", "u_field_name": "u_amount_affected", "u_old_value": "", "u_new_value": "76500", "u_error": "", "sys_created_on": "2026-04-29 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SLA pending approval by the IT Governance Committee.\", \"u_country\": \"United States\", \"u_provider_type\": \"1\", \"u_provider_code\": \"INT-ADT-003\", \"u_contact_phone\": \"+1-212-555-0093\", \"u_onboarding_date\": \"2024-05-01\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:52:08\", \"sys_tags\": \"\", \"u_performance_rating\": \"3.9\", \"sys_id\": \"96996bc6e9e403103e4839baa50711a1\", \"u_contact_name\": \"Sandra Obi\", \"sys_updated_by\": \"admin\", \"u_contact_email\": \"sandra.obi@internal.org\", \"sys_created_on\": \"2026-05-01 07:52:08\", \"u_active\": \"true\", \"u_account_manager\": \"Michael Torres\", \"sys_created_by\": \"admin\"}], \"u_sla_commitment\": [{\"u_name\": \"Cloud Platform Availability SLA\", \"u_effective_date\": \"2022-06-01\", \"u_warning_threshold\": \"99.5\", \"u_measurement_window\": \"30\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:52:16\", \"u_unit_of_measure\": \"Percentage\", \"sys_tags\": \"\", \"u_commitment_type\": \"3\", \"u_priority\": \"1\", \"sys_id\": \"40a9abc6e9e403103e4839baa5071192\", \"u_description\": \"CloudAxis Technologies is required to maintain a minimum platform availability of 99.9% per calendar month across all hosted environments, excluding pre-approved maintenance windows. Availability is calculated as (total minutes - downtime minutes) / total minutes x 100.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:52:16\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_penalty_clause\": \"Each 0.1% availability shortfall below the 99.9% target incurs a 2% service credit on the monthly platform fee, up to a maximum of 20% per month.\", \"u_active\": \"true\", \"sys_created_by\": \"admin\", \"u_target_value\": \"99.9\"}, {\"u_name\": \"Bug Resolution Turnaround Time\", \"u_effective_date\": \"2024-07-01\", \"u_warning_threshold\": \"4\", \"u_measurement_window\": \"30\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:52:15\", \"u_unit_of_measure\": \"Business Days\", \"sys_tags\": \"\", \"u_commitment_type\": \"2\", \"u_priority\": \"2\", \"sys_id\": \"7f99abc6e9e403103e4839baa507118f\", \"u_description\": \"The Application Development Team must deliver a verified fix for any reported High or Medium severity bug within 5 business days of the defect being formally logged and accepted. Resolution time is measured from the date of acceptance to the date the fix is deployed to the staging environment.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:52:15\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_penalty_clause\": \"Repeated failure to meet this commitment (more than 3 instances per quarter) will be escalated to the IT Governance Committee for review and may result in SLA renegotiation.\", \"u_active\": \"true\", \"sys_created_by\": \"admin\", \"u_target_value\": \"5\"}, {\"u_name\": \"Critical Incident Response Time\", \"u_effective_date\": \"2023-01-01\", \"u_warning_threshold\": \"45\", \"u_measurement_window\": \"30\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:52:14\", \"u_unit_of_measure\": \"Minutes\", \"sys_tags\": \"\", \"u_commitment_type\": \"1\", \"u_priority\": \"1\", \"sys_id\": \"af99abc6e9e403103e4839baa507118c\", \"u_description\": \"The service provider must acknowledge and begin active response to any P1/Critical incident within 60 minutes of detection. Measured across all critical incidents logged within the monthly measurement window.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:52:14\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_penalty_clause\": \"Failure to meet response time on more than 2 critical incidents per month results in a 5% service credit applied to the monthly invoice.\", \"u_active\": \"true\", \"sys_created_by\": \"admin\", \"u_target_value\": \"60\"}], \"u_sla_breach\": [{\"u_number\": \"BRE-0001\", \"u_logged_datetime\": \"2023-09-12 03:01:00\", \"u_state\": \"5\", \"sys_mod_count\": \"0\", \"u_resolved_datetime\": \"2023-09-14 10:30:00\", \"sys_updated_on\": \"2026-05-01 07:52:21\", \"sys_tags\": \"\", \"u_actual_value\": \"87\", \"sys_id\": \"59a9ebc6e9e403103e4839baa507111f\", \"u_description\": \"A P1 network outage affecting the primary data center was detected at 02:14. The service provider did not acknowledge the incident until 03:41, resulting in an 87-minute response time against the 60-minute SLA target. The delay was attributed to an on-call engineer being unreachable during the initial escalation attempt.\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"Provider acknowledged the breach and submitted a formal root cause analysis. On-call escalation procedures were updated to include a secondary contact. A 5% service credit was applied to the September invoice per the penalty clause.\", \"u_commitment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_commitment/7f99abc6e9e403103e4839baa507118f\", \"value\": \"7f99abc6e9e403103e4839baa507118f\"}, \"u_escalated\": \"false\", \"u_root_cause\": \"On-call engineer unreachable during initial escalation; secondary escalation path not followed promptly.\", \"u_severity\": \"1\", \"sys_created_on\": \"2026-05-01 07:52:21\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_detected_datetime\": \"2023-09-12 02:14:00\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"BRE-0002\", \"u_logged_datetime\": \"2023-11-01 08:45:00\", \"u_state\": \"3\", \"sys_mod_count\": \"0\", \"u_resolved_datetime\": \"\", \"sys_updated_on\": \"2026-05-01 07:52:21\", \"sys_tags\": \"\", \"u_actual_value\": \"98.7\", \"sys_id\": \"95a9ebc6e9e403103e4839baa50711ab\", \"u_description\": \"Platform availability for October 2023 was measured at 98.70%, representing a shortfall of 1.2 percentage points against the 99.9% contractual target. The degradation was caused by an unplanned storage subsystem failure on October 18 that resulted in approximately 518 minutes of cumulative downtime across hosted environments. The incident was not covered by a pre-approved maintenance window.\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"\", \"u_commitment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_commitment/7f99abc6e9e403103e4839baa507118f\", \"value\": \"7f99abc6e9e403103e4839baa507118f\"}, \"u_escalated\": \"true\", \"u_root_cause\": \"Unplanned storage subsystem failure due to firmware incompatibility introduced during a routine patch cycle. Root cause analysis in progress.\", \"u_severity\": \"1\", \"sys_created_on\": \"2026-05-01 07:52:21\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_detected_datetime\": \"2023-10-31 23:59:00\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"BRE-0003\", \"u_logged_datetime\": \"2024-08-05 11:00:00\", \"u_state\": \"2\", \"sys_mod_count\": \"0\", \"u_resolved_datetime\": \"\", \"sys_updated_on\": \"2026-05-01 07:52:22\", \"sys_tags\": \"\", \"u_actual_value\": \"8\", \"sys_id\": \"e9a9ebc6e9e403103e4839baa50711ad\", \"u_description\": \"A high-severity defect causing incorrect data rendering in the customer portal was formally accepted by the Application Development Team on 2024-08-05. The fix was not deployed to the staging environment until 2024-08-15, representing 8 business days elapsed against the 5-business-day SLA target. The delay was caused by resource contention with a concurrent sprint delivery.\", \"sys_updated_by\": \"admin\", \"u_resolution_notes\": \"Fix has been deployed to staging and is pending QA sign-off before production release. Team lead has acknowledged the breach and is reviewing sprint planning to prevent recurrence.\", \"u_commitment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_commitment/7f99abc6e9e403103e4839baa507118f\", \"value\": \"7f99abc6e9e403103e4839baa507118f\"}, \"u_escalated\": \"false\", \"u_root_cause\": \"Resource contention between concurrent sprint deliverables and unplanned bug fix work; insufficient buffer capacity allocated in the sprint.\", \"u_severity\": \"2\", \"sys_created_on\": \"2026-05-01 07:52:22\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_detected_datetime\": \"2024-08-05 09:30:00\", \"sys_created_by\": \"admin\"}], \"u_sla_review\": [{\"u_action_items\": \"1. Provider to confirm implementation of updated on-call escalation procedures by 2023-10-31. 2. Account manager Rachel Simmons to schedule follow-up call with James Whitfield to review escalation process changes. 3. Next quarterly review scheduled for January 2024 covering Q4 2023.\", \"u_number\": \"REV-0001\", \"u_summary\": \"Q3 2023 performance review for the IT Infrastructure Managed Support Agreement. Nexora Managed Services maintained strong SLA compliance throughout the quarter with an overall score of 91.5%. One breach incident (BRE-0001) was recorded in September related to a delayed P1 incident response. The provider submitted a satisfactory root cause analysis and updated their on-call escalation procedures. All other service commitments were met within target thresholds. No escalation threshold was reached during this period.\", \"u_recommendation\": \"1\", \"u_review_period_end\": \"2023-09-30\", \"u_state\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:52:17\", \"sys_tags\": \"\", \"u_approved_by\": \"David Okafor\", \"sys_id\": \"14a9abc6e9e403103e4839baa5071197\", \"sys_updated_by\": \"admin\", \"u_overall_score\": \"91.5\", \"sys_created_on\": \"2026-05-01 07:52:17\", \"u_breach_count\": \"1\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_reviewer_name\": \"Margaret Thornton\", \"sys_created_by\": \"admin\", \"u_review_period_start\": \"2023-07-01\"}, {\"u_action_items\": \"1. Await resolution of BRE-0002 before finalising review outcome. 2. CloudAxis to provide updated infrastructure resilience plan addressing storage subsystem risks by 2023-11-30. 3. Legal and procurement to prepare renegotiation brief covering availability targets and penalty clauses. 4. Escalation team to provide status update on BRE-0002 escalation before review sign-off.\", \"u_number\": \"REV-0002\", \"u_summary\": \"Semi-annual performance review for the Cloud Hosting and Platform Services SLA, covering May through October 2023. CloudAxis Technologies recorded two breach incidents during this period, including the escalated October availability breach (BRE-0002) where platform uptime fell to 98.7% against the 99.9% target. The overall performance score of 74.8% falls below the acceptable threshold of 85%. The second breach in August related to a backup frequency shortfall. Given the pattern of non-compliance and the open escalated breach, the preliminary recommendation is to renegotiate key availability and backup commitments before any renewal is confirmed. Review is currently in progress pending resolution of BRE-0002.\", \"u_recommendation\": \"3\", \"u_review_period_end\": \"2023-10-31\", \"u_state\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:52:16\", \"sys_tags\": \"\", \"u_approved_by\": \"\", \"sys_id\": \"84a9abc6e9e403103e4839baa5071194\", \"sys_updated_by\": \"admin\", \"u_overall_score\": \"74.8\", \"sys_created_on\": \"2026-05-01 07:52:16\", \"u_breach_count\": \"2\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_reviewer_name\": \"David Okafor\", \"sys_created_by\": \"admin\", \"u_review_period_start\": \"2023-05-01\"}, {\"u_action_items\": \"1. Confirm resolution of BRE-0003 prior to commencing review. 2. Sandra Obi to compile full metric log data for Q3 2024 and submit to reviewer by 2024-10-07. 3. Michael Torres to schedule review kick-off meeting with IT Governance Committee for week of 2024-10-14.\", \"u_number\": \"REV-0003\", \"u_summary\": \"First scheduled quarterly performance review for the Internal Application Development Support SLA, covering the initial quarter of the contract period (July to September 2024). One breach incident (BRE-0003) has been recorded against the Bug Resolution Turnaround Time commitment. Review has not yet commenced; it is scheduled to begin in October 2024 once all metric data for the period has been compiled and the in-progress breach is resolved. Preliminary data indicates the team met all other commitments during the quarter.\", \"u_recommendation\": \"1\", \"u_review_period_end\": \"2024-09-30\", \"u_state\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:52:18\", \"sys_tags\": \"\", \"u_approved_by\": \"\", \"sys_id\": \"aca9ebc6e9e403103e4839baa5071115\", \"sys_updated_by\": \"admin\", \"u_overall_score\": \"\", \"sys_created_on\": \"2026-05-01 07:52:18\", \"u_breach_count\": \"1\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_reviewer_name\": \"Michael Torres\", \"sys_created_by\": \"admin\", \"u_review_period_start\": \"2024-07-01\"}], \"u_sla_metric_log\": [{\"u_notes\": \"October 2023 availability fell to 98.70% due to unplanned storage subsystem failure on 2023-10-18 causing approximately 518 minutes of cumulative downtime. Measurement excludes pre-approved maintenance windows. Breach BRE-0002 raised and escalated. Included in semi-annual review REV-0002 currently in progress.\", \"u_variance\": \"-1.2\", \"u_collection_method\": \"1\", \"sys_mod_count\": \"0\", \"u_reviewed_in\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_review/aca9ebc6e9e403103e4839baa5071115\", \"value\": \"aca9ebc6e9e403103e4839baa5071115\"}, \"sys_updated_on\": \"2026-05-01 07:52:24\", \"sys_tags\": \"\", \"u_source\": \"CloudAxis Platform Monitoring Dashboard - Automated Availability Report\", \"u_target_value_snapshot\": \"99.9\", \"sys_id\": \"31a9ebc6e9e403103e4839baa50711b3\", \"sys_updated_by\": \"admin\", \"u_commitment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_commitment/7f99abc6e9e403103e4839baa507118f\", \"value\": \"7f99abc6e9e403103e4839baa507118f\"}, \"sys_created_on\": \"2026-05-01 07:52:24\", \"u_anomaly_flag\": \"true\", \"u_measured_datetime\": \"2023-10-31 23:59:00\", \"u_compliant\": \"false\", \"sys_created_by\": \"admin\", \"u_measured_value\": \"98.7\"}, {\"u_notes\": \"August 2024 measurement covers the single high-severity defect (BRE-0003) accepted on 2024-08-05 and deployed to staging on 2024-08-15. All other bug resolutions during the month were completed within the 5-business-day target. Data compiled manually by Sandra Obi for submission to Q3 2024 review REV-0003. Review not yet commenced.\", \"u_variance\": \"3\", \"u_collection_method\": \"2\", \"sys_mod_count\": \"0\", \"u_reviewed_in\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_review/aca9ebc6e9e403103e4839baa5071115\", \"value\": \"aca9ebc6e9e403103e4839baa5071115\"}, \"sys_updated_on\": \"2026-05-01 07:52:24\", \"sys_tags\": \"\", \"u_source\": \"Application Development Jira Board - Manual Sprint Metrics Export\", \"u_target_value_snapshot\": \"5\", \"sys_id\": \"46a9ebc6e9e403103e4839baa50711b5\", \"sys_updated_by\": \"admin\", \"u_commitment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_commitment/7f99abc6e9e403103e4839baa507118f\", \"value\": \"7f99abc6e9e403103e4839baa507118f\"}, \"sys_created_on\": \"2026-05-01 07:52:24\", \"u_anomaly_flag\": \"false\", \"u_measured_datetime\": \"2024-08-31 17:00:00\", \"u_compliant\": \"false\", \"sys_created_by\": \"admin\", \"u_measured_value\": \"8\"}, {\"u_notes\": \"September 2023 measurement reflects the single P1 breach (BRE-0001) where on-call engineer was unreachable. All other critical incidents in the month were responded to within the 60-minute target. This log entry was included in REV-0001 Q3 2023 review.\", \"u_variance\": \"27\", \"u_collection_method\": \"1\", \"sys_mod_count\": \"0\", \"u_reviewed_in\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_review/aca9ebc6e9e403103e4839baa5071115\", \"value\": \"aca9ebc6e9e403103e4839baa5071115\"}, \"sys_updated_on\": \"2026-05-01 07:52:23\", \"sys_tags\": \"\", \"u_source\": \"Incident Management System - Automated SLA Timer\", \"u_target_value_snapshot\": \"60\", \"sys_id\": \"71a9ebc6e9e403103e4839baa50711b0\", \"sys_updated_by\": \"admin\", \"u_commitment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_commitment/7f99abc6e9e403103e4839baa507118f\", \"value\": \"7f99abc6e9e403103e4839baa507118f\"}, \"sys_created_on\": \"2026-05-01 07:52:23\", \"u_anomaly_flag\": \"true\", \"u_measured_datetime\": \"2023-09-30 23:59:00\", \"u_compliant\": \"false\", \"sys_created_by\": \"admin\", \"u_measured_value\": \"87\"}], \"u_sla_escalation\": [{\"u_number\": \"ESC-0003\", \"u_state\": \"2\", \"sys_mod_count\": \"0\", \"u_resolved_datetime\": \"\", \"sys_updated_on\": \"2026-05-01 07:52:28\", \"sys_tags\": \"\", \"u_resolution_action\": \"\", \"u_response_notes\": \"Sandra Obi acknowledged the escalation and confirmed that the staging deployment is complete and QA sign-off is in progress. Sprint planning review has been initiated to incorporate dedicated buffer capacity for unplanned bug fix work in future sprints. Team lead has committed to providing a revised capacity plan to Michael Torres by 2024-08-23.\", \"sys_id\": \"03a96fc6e9e403103e4839baa5071114\", \"u_breach\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_breach/e9a9ebc6e9e403103e4839baa50711ad\", \"value\": \"e9a9ebc6e9e403103e4839baa50711ad\"}, \"u_reason\": \"Breach BRE-0003 involves a high-severity customer portal defect that was not resolved within the 5-business-day SLA target, taking 8 business days due to resource contention with concurrent sprint deliverables. The fix has been deployed to staging but QA sign-off is still pending. As this is the first breach recorded under this SLA and the contract is still in its initial quarter, escalation has been raised at Team Lead level to ensure sprint planning is reviewed and adequate buffer capacity is allocated to prevent recurrence before the Q3 2024 performance review commences.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:52:28\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_escalation_level\": \"1\", \"u_response_datetime\": \"2023-08-16 11:00:00\", \"u_escalated_datetime\": \"2023-08-16 08:30:00\", \"u_escalated_to\": \"Sandra Obi, Application Development Team Lead\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"ESC-0001\", \"u_state\": \"4\", \"sys_mod_count\": \"0\", \"u_resolved_datetime\": \"2023-09-14 11:00:00\", \"sys_updated_on\": \"2026-05-01 07:52:27\", \"sys_tags\": \"\", \"u_resolution_action\": \"Provider root cause analysis accepted; on-call escalation procedures updated to include secondary contact; 5% service credit applied to September invoice per penalty clause.\", \"u_response_notes\": \"David Okafor reviewed the breach details with account manager Rachel Simmons and formally notified Nexora Managed Services of the escalation. Provider submitted a full root cause analysis on 2023-09-14 and confirmed updated on-call escalation procedures. A 5% service credit was applied to the September invoice. Escalation closed following satisfactory resolution.\", \"sys_id\": \"26a92fc6e9e403103e4839baa507113b\", \"u_breach\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_breach/e9a9ebc6e9e403103e4839baa50711ad\", \"value\": \"e9a9ebc6e9e403103e4839baa50711ad\"}, \"u_reason\": \"Breach BRE-0001 involved a P1 network outage where the provider failed to acknowledge the incident within the 60-minute contractual target, taking 87 minutes instead. Initial provider response did not include a satisfactory explanation or remediation commitment. Escalated to Manager level to ensure formal root cause analysis and service credit application were completed in a timely manner.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:52:27\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_escalation_level\": \"2\", \"u_response_datetime\": \"2023-09-13 14:30:00\", \"u_escalated_datetime\": \"2023-09-13 09:00:00\", \"u_escalated_to\": \"David Okafor\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"ESC-0002\", \"u_state\": \"2\", \"sys_mod_count\": \"0\", \"u_resolved_datetime\": \"\", \"sys_updated_on\": \"2026-05-01 07:52:27\", \"sys_tags\": \"\", \"u_resolution_action\": \"\", \"u_response_notes\": \"Patricia Holt acknowledged the escalation on 2023-11-04 and has requested a formal briefing from the CloudAxis account team. CloudAxis has been notified that the renewal decision is contingent on satisfactory resolution of this breach and submission of an infrastructure resilience plan. Legal and procurement teams have been engaged to prepare a renegotiation brief. Awaiting full root cause analysis and remediation plan from provider.\", \"sys_id\": \"36a92fc6e9e403103e4839baa507113e\", \"u_breach\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_breach/e9a9ebc6e9e403103e4839baa50711ad\", \"value\": \"e9a9ebc6e9e403103e4839baa50711ad\"}, \"u_reason\": \"Breach BRE-0002 represents a significant availability shortfall of 1.2 percentage points below the 99.9% contractual target for October 2023, caused by an unplanned storage subsystem failure resulting in approximately 518 minutes of cumulative downtime. The breach remains unresolved and the provider has not yet submitted a complete root cause analysis. The contract is currently Under Review for renewal and the semi-annual performance review (REV-0002) cannot be finalised until this escalation is addressed. Given the severity and the renewal decision pending, escalation to Senior Management is required per business policy.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:52:27\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_escalation_level\": \"3\", \"u_response_datetime\": \"2023-11-04 09:15:00\", \"u_escalated_datetime\": \"2023-11-03 10:00:00\", \"u_escalated_to\": \"Patricia Holt, VP of Technology Operations\", \"sys_created_by\": \"admin\"}], \"u_sla_approval\": [{\"u_approver_name\": \"David Okafor\", \"sys_mod_count\": \"0\", \"u_decision\": \"1\", \"sys_updated_on\": \"2026-05-01 07:52:20\", \"sys_tags\": \"\", \"u_decision_datetime\": \"\", \"sys_id\": \"05a9ebc6e9e403103e4839baa507111d\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Approval request submitted by Michael Torres on behalf of the Business Technology division. Supporting documentation including the draft SLA terms, commitment definitions, and internal cost allocation breakdown has been attached for review. Awaiting committee review scheduled for the week of 2024-07-01.\", \"u_mandatory\": \"true\", \"sys_created_on\": \"2026-05-01 07:52:20\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_delegation_notes\": \"If David Okafor is unavailable, approval authority may be delegated to Margaret Thornton per IT Governance Committee standing delegation policy.\", \"u_requested_datetime\": \"2024-06-20 08:30:00\", \"u_approval_order\": \"1\", \"u_approver_role\": \"IT Governance Committee Chair\", \"sys_created_by\": \"admin\"}, {\"u_approver_name\": \"Patricia Holt\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 07:52:19\", \"sys_tags\": \"\", \"u_decision_datetime\": \"2022-05-20 11:45:00\", \"sys_id\": \"30a9ebc6e9e403103e4839baa507111b\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Cloud hosting and platform services agreement reviewed with input from the security and legal teams. Availability targets, penalty clauses, and data residency requirements are acceptable. Approved for activation effective 2022-06-01. Annual renewal subject to satisfactory performance review.\", \"u_mandatory\": \"true\", \"sys_created_on\": \"2026-05-01 07:52:19\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_delegation_notes\": \"\", \"u_requested_datetime\": \"2022-05-16 10:00:00\", \"u_approval_order\": \"1\", \"u_approver_role\": \"VP of Technology Operations\", \"sys_created_by\": \"admin\"}, {\"u_approver_name\": \"Margaret Thornton\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"sys_updated_on\": \"2026-05-01 07:52:19\", \"sys_tags\": \"\", \"u_decision_datetime\": \"2022-12-15 14:30:00\", \"sys_id\": \"f0a9ebc6e9e403103e4839baa5071118\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Contract terms reviewed and found to be consistent with organizational procurement policy and vendor risk assessment. Nexora Managed Services has completed all required due diligence checks. Approved for activation effective 2023-01-01.\", \"u_mandatory\": \"true\", \"sys_created_on\": \"2026-05-01 07:52:19\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_delegation_notes\": \"\", \"u_requested_datetime\": \"2022-12-10 09:00:00\", \"u_approval_order\": \"1\", \"u_approver_role\": \"IT Governance Director\", \"sys_created_by\": \"admin\"}], \"u_sla_notification\": [{\"u_subject\": \"[REVIEW REMINDER] Q3 2024 Performance Review Due - Internal Application Development Support SLA (SLAC-0003)\", \"u_body\": \"Dear Michael Torres,\\n\\nThis is an automated reminder that the Q3 2024 Performance Review (REV-0003) for the Internal Application Development Support SLA (SLAC-0003) is now due to commence.\\n\\nReview Period: 2024-07-01 to 2024-09-30\\nReview Reference: REV-0003\\nCurrent State: Scheduled\\nAssigned Reviewer: Michael Torres\\n\\nAction Items:\\n1. Confirm resolution of open breach BRE-0003 prior to commencing the review.\\n2. Request metric log data for Q3 2024 from Sandra Obi (submission deadline: 2024-10-07).\\n3. Schedule review kick-off meeting with the IT Governance Committee for the week of 2024-10-14.\\n\\nPlease log into the SLA Management System to update the review status and record your progress. If you require assistance or wish to delegate any review tasks, please contact the SLA Management Office.\\n\\nThis is an automated notification. Please do not reply directly to this message.\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:52:30\", \"sys_tags\": \"\", \"u_acknowledged_datetime\": \"\", \"u_related_breach\": \"\", \"u_recipient_email\": \"michael.torres@internal.org\", \"sys_id\": \"57a96fc6e9e403103e4839baa5071119\", \"sys_updated_by\": \"admin\", \"u_notification_type\": \"2\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 07:52:30\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_recipient_name\": \"Michael Torres\", \"u_sent_datetime\": \"2024-10-01 08:00:00\", \"u_acknowledged\": \"false\", \"sys_created_by\": \"admin\"}, {\"u_subject\": \"[ESCALATION NOTICE] Senior Management Escalation Required - Cloud Platform Availability Breach BRE-0002 - Cloud Hosting and Platform Services SLA\", \"u_body\": \"Dear Patricia Holt,\\n\\nThis notification is to formally advise that a Senior Management escalation (ESC-0002) has been raised in relation to an unresolved breach of the Cloud Platform Availability SLA under the Cloud Hosting and Platform Services SLA (SLAC-0002).\\n\\nBreach Reference: BRE-0002\\nCommitment: Cloud Platform Availability SLA\\nTarget: 99.9% availability\\nActual: 98.7% availability (October 2023)\\nShortfall: 1.2 percentage points (~518 minutes cumulative downtime)\\nProvider: CloudAxis Technologies Inc.\\n\\nThis breach remains unresolved and the contract is currently Under Review for renewal. The semi-annual performance review (REV-0002) cannot be finalised until this escalation is addressed. Per business policy, breaches of this severity and duration require Senior Management acknowledgment and direction.\\n\\nYour prompt attention and response are requested. Please log your acknowledgment and any directives in the escalation record ESC-0002 in the SLA Management System.\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:52:30\", \"sys_tags\": \"\", \"u_acknowledged_datetime\": \"2023-11-04 09:15:00\", \"u_related_breach\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_breach/e9a9ebc6e9e403103e4839baa50711ad\", \"value\": \"e9a9ebc6e9e403103e4839baa50711ad\"}, \"u_recipient_email\": \"patricia.holt@internal.org\", \"sys_id\": \"6ba96fc6e9e403103e4839baa507111b\", \"sys_updated_by\": \"admin\", \"u_notification_type\": \"4\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 07:52:30\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_recipient_name\": \"Patricia Holt\", \"u_sent_datetime\": \"2023-11-03 10:05:00\", \"u_acknowledged\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_subject\": \"[BREACH ALERT] Critical Incident Response Time SLA Breached - BRE-0001 - IT Infrastructure Managed Support Agreement\", \"u_body\": \"Dear Margaret Thornton,\\n\\nThis is an automated notification to advise that a breach of the Critical Incident Response Time service commitment has been recorded under the IT Infrastructure Managed Support Agreement (SLAC-0001).\\n\\nBreach Reference: BRE-0001\\nCommitment: Critical Incident Response Time\\nTarget: 60 minutes\\nActual: 87 minutes\\nDetected: 2023-09-12 02:14\\n\\nThe service provider, Nexora Managed Services Ltd., failed to acknowledge a P1 network outage within the contractual 60-minute response window. The delay was attributed to an on-call engineer being unreachable during initial escalation.\\n\\nPlease review the breach record and confirm appropriate follow-up actions. An escalation has been raised (ESC-0001) and assigned to David Okafor.\\n\\nFor further details, please refer to the SLA Management System.\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:52:29\", \"sys_tags\": \"\", \"u_acknowledged_datetime\": \"2023-09-12 10:15:00\", \"u_related_breach\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_breach/e9a9ebc6e9e403103e4839baa50711ad\", \"value\": \"e9a9ebc6e9e403103e4839baa50711ad\"}, \"u_recipient_email\": \"margaret.thornton@internal.org\", \"sys_id\": \"87a96fc6e9e403103e4839baa5071116\", \"sys_updated_by\": \"admin\", \"u_notification_type\": \"1\", \"u_delivery_status\": \"2\", \"sys_created_on\": \"2026-05-01 07:52:29\", \"u_contract\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sla_contract/1f996bc6e9e403103e4839baa50711aa\", \"value\": \"1f996bc6e9e403103e4839baa50711aa\"}, \"u_recipient_name\": \"Margaret Thornton\", \"u_sent_datetime\": \"2023-09-12 09:00:00\", \"u_acknowledged\": \"true\", \"sys_created_by\": \"admin\"}], \"u_sla_document\": [{\"u_document_type\": \"1\", \"u_version\": \"1.0\", \"u_confidential\": \"false\", \"sys_mod_count\": \"0\", \"u_upload_datetime\": \"\", \"u_file_name\": \"\", \"sys_updated_on\": \"2026-05-01 07:52:26\", \"sys_tags\": \"\", \"sys_id\": \"22a92fc6e9e403103e4839baa5071139\", \"u_description\": \"\", \"sys_updated_by\": \"admin\", \"u_document_title\": \"\", \"sys_created_on\": \"2026-05-01 07:52:26\", \"u_contract\": \"\", \"u_related_review\": \"\", \"u_uploaded_by\": \"\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\"}, {\"u_document_type\": \"1\", \"u_version\": \"1.0\", \"u_confidential\": \"false\", \"sys_mod_count\": \"0\", \"u_upload_datetime\": \"\", \"u_file_name\": \"\", \"sys_updated_on\": \"2026-05-01 07:52:25\", \"sys_tags\": \"\", \"sys_id\": \"52a92fc6e9e403103e4839baa5071134\", \"u_description\": \"\", \"sys_updated_by\": \"admin\", \"u_document_title\": \"\", \"sys_created_on\": \"2026-05-01 07:52:25\", \"u_contract\": \"\", \"u_related_review\": \"\", \"u_uploaded_by\": \"\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\"}, {\"u_document_type\": \"1\", \"u_version\": \"1.0\", \"u_confidential\": \"false\", \"sys_mod_count\": \"0\", \"u_upload_datetime\": \"\", \"u_file_name\": \"\", \"sys_updated_on\": \"2026-05-01 07:52:25\", \"sys_tags\": \"\", \"sys_id\": \"5ea92fc6e9e403103e4839baa5071136\", \"u_description\": \"\", \"sys_updated_by\": \"admin\", \"u_document_title\": \"\", \"sys_created_on\": \"2026-05-01 07:52:25\", \"u_contract\": \"\", \"u_related_review\": \"\", \"u_uploaded_by\": \"\", \"u_expiry_date\": \"\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_sla_contract\": {\"u_number\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_provider\": {\"FK\": \"u_sla_provider\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Pending Approval\", \"Active\", \"Under Review\", \"Expired\"]}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_approved_by\": {\"type\": \"str\"}, \"u_approval_date\": {\"type\": \"str\"}, \"u_review_frequency_days\": {\"type\": \"int\"}, \"u_breach_escalation_threshold\": {\"type\": \"int\"}, \"u_total_value\": {\"type\": \"decimal\"}, \"u_currency\": {\"type\": \"str\"}, \"u_renewal_contract\": {\"FK\": \"u_sla_contract\"}}, \"u_sla_provider\": {\"u_name\": {\"type\": \"str\"}, \"u_provider_code\": {\"type\": \"str\"}, \"u_provider_type\": {\"type\": \"str\", \"enum\": [\"Internal\", \"External\", \"Managed Service\"]}, \"u_contact_name\": {\"type\": \"str\"}, \"u_contact_email\": {\"type\": \"str\"}, \"u_contact_phone\": {\"type\": \"str\"}, \"u_country\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_onboarding_date\": {\"type\": \"str\"}, \"u_performance_rating\": {\"type\": \"decimal\"}, \"u_notes\": {\"type\": \"str\"}, \"u_account_manager\": {\"type\": \"str\"}}, \"u_sla_commitment\": {\"u_contract\": {\"FK\": \"u_sla_contract\"}, \"u_name\": {\"type\": \"str\"}, \"u_commitment_type\": {\"type\": \"str\", \"enum\": [\"Response Time\", \"Resolution Time\", \"Availability\", \"Throughput\"]}, \"u_target_value\": {\"type\": \"decimal\"}, \"u_unit_of_measure\": {\"type\": \"str\"}, \"u_measurement_window\": {\"type\": \"int\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_description\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_penalty_clause\": {\"type\": \"str\"}, \"u_warning_threshold\": {\"type\": \"decimal\"}, \"u_effective_date\": {\"type\": \"str\"}}, \"u_sla_breach\": {\"u_number\": {\"type\": \"str\"}, \"u_commitment\": {\"FK\": \"u_sla_commitment\"}, \"u_contract\": {\"FK\": \"u_sla_contract\"}, \"u_detected_datetime\": {\"type\": \"str\"}, \"u_logged_datetime\": {\"type\": \"str\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Escalated\", \"Resolved\", \"Closed\"]}, \"u_severity\": {\"type\": \"str\", \"enum\": [\"Critical\", \"High\", \"Medium\", \"Low\"]}, \"u_actual_value\": {\"type\": \"decimal\"}, \"u_description\": {\"type\": \"str\"}, \"u_resolution_notes\": {\"type\": \"str\"}, \"u_resolved_datetime\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_root_cause\": {\"type\": \"str\"}}, \"u_sla_review\": {\"u_number\": {\"type\": \"str\"}, \"u_contract\": {\"FK\": \"u_sla_contract\"}, \"u_review_period_start\": {\"type\": \"str\"}, \"u_review_period_end\": {\"type\": \"str\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Scheduled\", \"In Progress\", \"Completed\", \"Cancelled\"]}, \"u_overall_score\": {\"type\": \"decimal\"}, \"u_breach_count\": {\"type\": \"int\"}, \"u_recommendation\": {\"type\": \"str\", \"enum\": [\"Renew\", \"Terminate\", \"Renegotiate\", \"Escalate\"]}, \"u_reviewer_name\": {\"type\": \"str\"}, \"u_summary\": {\"type\": \"str\"}, \"u_action_items\": {\"type\": \"str\"}, \"u_approved_by\": {\"type\": \"str\"}}, \"u_sla_metric_log\": {\"u_commitment\": {\"FK\": \"u_sla_commitment\"}, \"u_measured_datetime\": {\"type\": \"str\"}, \"u_measured_value\": {\"type\": \"decimal\"}, \"u_target_value_snapshot\": {\"type\": \"decimal\"}, \"u_compliant\": {\"type\": \"bool\"}, \"u_variance\": {\"type\": \"decimal\"}, \"u_source\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}, \"u_reviewed_in\": {\"FK\": \"u_sla_review\"}, \"u_collection_method\": {\"type\": \"str\", \"enum\": [\"Automated\", \"Manual\", \"Imported\"]}, \"u_anomaly_flag\": {\"type\": \"bool\"}}, \"u_sla_escalation\": {\"u_number\": {\"type\": \"str\"}, \"u_contract\": {\"FK\": \"u_sla_contract\"}, \"u_breach\": {\"FK\": \"u_sla_breach\"}, \"u_escalation_level\": {\"type\": \"str\", \"enum\": [\"Team Lead\", \"Manager\", \"Senior Management\"]}, \"u_escalated_to\": {\"type\": \"str\"}, \"u_escalated_datetime\": {\"type\": \"str\"}, \"u_reason\": {\"type\": \"str\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Open\", \"Acknowledged\", \"Resolved\", \"Closed\"]}, \"u_response_notes\": {\"type\": \"str\"}, \"u_response_datetime\": {\"type\": \"str\"}, \"u_resolution_action\": {\"type\": \"str\"}, \"u_resolved_datetime\": {\"type\": \"str\"}}, \"u_sla_approval\": {\"u_contract\": {\"FK\": \"u_sla_contract\"}, \"u_approver_name\": {\"type\": \"str\"}, \"u_approver_role\": {\"type\": \"str\"}, \"u_requested_datetime\": {\"type\": \"str\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\", \"Delegated\"]}, \"u_decision_datetime\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_approval_order\": {\"type\": \"int\"}, \"u_mandatory\": {\"type\": \"bool\"}, \"u_delegation_notes\": {\"type\": \"str\"}}, \"u_sla_notification\": {\"u_contract\": {\"FK\": \"u_sla_contract\"}, \"u_notification_type\": {\"type\": \"str\", \"enum\": [\"Breach Alert\", \"Review Reminder\", \"Renewal Notice\", \"Escalation Notice\", \"Expiry Warning\"]}, \"u_recipient_name\": {\"type\": \"str\"}, \"u_recipient_email\": {\"type\": \"str\"}, \"u_sent_datetime\": {\"type\": \"str\"}, \"u_subject\": {\"type\": \"str\"}, \"u_body\": {\"type\": \"str\"}, \"u_delivery_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Sent\", \"Failed\", \"Bounced\"]}, \"u_acknowledged\": {\"type\": \"bool\"}, \"u_acknowledged_datetime\": {\"type\": \"str\"}, \"u_related_breach\": {\"FK\": \"u_sla_breach\"}}, \"u_sla_document\": {\"u_contract\": {\"FK\": \"u_sla_contract\"}, \"u_document_title\": {\"type\": \"str\"}, \"u_document_type\": {\"type\": \"str\", \"enum\": [\"Signed Agreement\", \"Amendment\", \"Audit Report\", \"Renewal Document\", \"Termination Notice\"]}, \"u_version\": {\"type\": \"str\"}, \"u_upload_datetime\": {\"type\": \"str\"}, \"u_uploaded_by\": {\"type\": \"str\"}, \"u_file_name\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_confidential\": {\"type\": \"bool\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_related_review\": {\"FK\": \"u_sla_review\"}}}", "business_rules": [{"name": "activate_sla_set_defaults_and_log", "fires_on_table": "u_sla_contract", "filter_condition": "u_stateCHANGESTO3^u_approved_byISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // When an SLA Contract is activated (state changes to Active) and has an approver,\n // set the approval date, review frequency, breach escalation threshold, and currency.\n\n var oldApprovalDate = current.getValue('u_approval_date');\n current.setValue('u_approval_date', gs.nowDate());\n _ewmLog('u_sla_contract', 'u_approval_date', oldApprovalDate, current.getValue('u_approval_date'), '');\n\n var oldReviewFreq = current.getValue('u_review_frequency_days');\n current.setValue('u_review_frequency_days', 90);\n _ewmLog('u_sla_contract', 'u_review_frequency_days', oldReviewFreq, current.getValue('u_review_frequency_days'), '');\n\n var oldThreshold = current.getValue('u_breach_escalation_threshold');\n current.setValue('u_breach_escalation_threshold', 3);\n _ewmLog('u_sla_contract', 'u_breach_escalation_threshold', oldThreshold, current.getValue('u_breach_escalation_threshold'), '');\n\n var oldCurrency = current.getValue('u_currency');\n current.setValue('u_currency', 'USD');\n _ewmLog('u_sla_contract', 'u_currency', oldCurrency, current.getValue('u_currency'), '');\n\n})(current, previous);"}, {"name": "new_contract_init_commitments", "fires_on_table": "u_sla_contract", "filter_condition": "u_currencyCHANGESTOUSD^u_providerISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a default Service Commitment for the activated contract\n var grCommit = new GlideRecord('u_sla_commitment');\n grCommit.initialize();\n grCommit.setValue('u_contract', current.getUniqueValue());\n _ewmLog('u_sla_commitment', 'u_contract', '', current.getUniqueValue(), '');\n grCommit.setValue('u_commitment_type', '3');\n _ewmLog('u_sla_commitment', 'u_commitment_type', '', '3', '');\n grCommit.setValue('u_name', 'Default Availability SLA');\n _ewmLog('u_sla_commitment', 'u_name', '', 'Default Availability SLA', '');\n grCommit.setValue('u_target_value', '99.9');\n _ewmLog('u_sla_commitment', 'u_target_value', '', '99.9', '');\n grCommit.setValue('u_unit_of_measure', 'percent');\n _ewmLog('u_sla_commitment', 'u_unit_of_measure', '', 'percent', '');\n grCommit.setValue('u_priority', '2');\n _ewmLog('u_sla_commitment', 'u_priority', '', '2', '');\n grCommit.setValue('u_active', 'true');\n _ewmLog('u_sla_commitment', 'u_active', '', 'true', '');\n grCommit.setValue('u_description', 'Auto-generated availability commitment for new SLA contract');\n _ewmLog('u_sla_commitment', 'u_description', '', 'Auto-generated availability commitment for new SLA contract', '');\n grCommit.setValue('u_warning_threshold', '99.5');\n _ewmLog('u_sla_commitment', 'u_warning_threshold', '', '99.5', '');\n try {\n var r = grCommit.insert();\n if (!r) { _ewmLog('','','','', 'GR insert failed: ' + grCommit.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update the provider's performance_rating and notes\n var provRef = current.getValue('u_provider');\n if (provRef) {\n var grProv = new GlideRecord('u_sla_provider');\n grProv.addQuery('sys_id', provRef);\n grProv.query();\n if (grProv.next()) {\n var oldRating = grProv.getValue('u_performance_rating');\n grProv.setValue('u_performance_rating', '5.0');\n _ewmLog('u_sla_provider', 'u_performance_rating', oldRating, grProv.getValue('u_performance_rating'), '');\n var oldNotes = grProv.getValue('u_notes');\n grProv.setValue('u_notes', 'New SLA contract ' + current.getValue('u_number') + ' created');\n _ewmLog('u_sla_provider', 'u_notes', oldNotes, grProv.getValue('u_notes'), '');\n var oldActive = grProv.getValue('u_active');\n grProv.setValue('u_active', 'true');\n _ewmLog('u_sla_provider', 'u_active', oldActive, grProv.getValue('u_active'), '');\n try {\n var r2 = grProv.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grProv.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}, {"name": "deactivate_commitments_on_provider", "fires_on_table": "u_sla_provider", "filter_condition": "u_activeCHANGESTOtrue", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Deactivate all commitments linked to contracts of this provider\n var contractIds = [];\n var cGr = new GlideRecord('u_sla_contract');\n cGr.addQuery('u_provider', current.getUniqueValue());\n cGr.query();\n while (cGr.next()) {\n contractIds.push(cGr.getUniqueValue());\n }\n\n if (contractIds.length > 0) {\n var cmGr = new GlideRecord('u_sla_commitment');\n cmGr.addQuery('u_contract', 'IN', contractIds.join(','));\n cmGr.addQuery('u_active', 'true');\n cmGr.query();\n while (cmGr.next()) {\n var oldActive = cmGr.getValue('u_active');\n cmGr.setValue('u_active', 'false');\n _ewmLog('u_sla_commitment', 'u_active', oldActive, cmGr.getValue('u_active'), '');\n\n var oldDesc = cmGr.getValue('u_description');\n cmGr.setValue('u_description', 'Auto-deactivated due to provider deactivation');\n _ewmLog('u_sla_commitment', 'u_description', oldDesc, cmGr.getValue('u_description'), '');\n\n try {\n var r = cmGr.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + cmGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Insert a notification record for the provider activation\n var nGr = new GlideRecord('u_sla_notification');\n nGr.initialize();\n nGr.setValue('u_notification_type', '5');\n _ewmLog('u_sla_notification', 'u_notification_type', '', '5', '');\n\n nGr.setValue('u_recipient_name', current.getValue('u_account_manager') || 'SLA Admin');\n _ewmLog('u_sla_notification', 'u_recipient_name', '', nGr.getValue('u_recipient_name'), '');\n\n try {\n var ins = nGr.insert();\n if (!ins) { _ewmLog('','','','', 'GR insert failed: ' + nGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "notif_breach_alert_escalate_breach", "fires_on_table": "u_sla_notification", "filter_condition": "u_notification_type=5", "trigger_sequence": "after", "trigger_type": "insert", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Update related breach incident to Escalated state and flag escalated\n var breachRef = current.getValue('u_related_breach');\n if (breachRef) {\n var grBreach = new GlideRecord('u_sla_breach');\n grBreach.addQuery('sys_id', breachRef);\n grBreach.query();\n if (grBreach.next()) {\n var oldState = grBreach.getValue('u_state');\n grBreach.setValue('u_state', '3');\n _ewmLog('u_sla_breach', 'u_state', oldState, grBreach.getValue('u_state'), '');\n\n var oldEsc = grBreach.getValue('u_escalated');\n grBreach.setValue('u_escalated', 'true');\n _ewmLog('u_sla_breach', 'u_escalated', oldEsc, grBreach.getValue('u_escalated'), '');\n\n try {\n var r1 = grBreach.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grBreach.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Update open escalation records for this contract to Acknowledged\n var contractRef = current.getValue('u_contract');\n if (contractRef) {\n var grEsc = new GlideRecord('u_sla_escalation');\n grEsc.addQuery('u_contract', contractRef);\n grEsc.addQuery('u_state', '1');\n grEsc.query();\n while (grEsc.next()) {\n var oldEscState = grEsc.getValue('u_state');\n grEsc.setValue('u_state', '2');\n _ewmLog('u_sla_escalation', 'u_state', oldEscState, grEsc.getValue('u_state'), '');\n\n var oldNotes = grEsc.getValue('u_response_notes');\n grEsc.setValue('u_response_notes', 'Auto-acknowledged via breach alert notification');\n _ewmLog('u_sla_escalation', 'u_response_notes', oldNotes, grEsc.getValue('u_response_notes'), '');\n\n try {\n var r2 = grEsc.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grEsc.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n})(current, previous);"}, {"name": "escalation_ack_trigger_review", "fires_on_table": "u_sla_escalation", "filter_condition": "u_stateCHANGESTO2", "trigger_sequence": "before", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // Before-BR: When escalation is acknowledged, set response details and create a performance review\n\n // Write 1: Set response_notes on current escalation record\n var oldNotes = current.getValue('u_response_notes');\n current.setValue('u_response_notes', 'Acknowledged - review initiated automatically');\n _ewmLog('u_sla_escalation', 'u_response_notes', oldNotes, current.getValue('u_response_notes'), '');\n\n // Write 2: Set resolution_action on current escalation record\n var oldAction = current.getValue('u_resolution_action');\n current.setValue('u_resolution_action', 'Performance review scheduled for contract');\n _ewmLog('u_sla_escalation', 'u_resolution_action', oldAction, current.getValue('u_resolution_action'), '');\n\n // Write 3 & 4: Insert a new performance review for the related contract\n var contractRef = current.getValue('u_contract');\n if (contractRef) {\n var gr = new GlideRecord('u_sla_review');\n gr.initialize();\n gr.setValue('u_contract', contractRef);\n gr.setValue('u_state', '1');\n gr.setValue('u_summary', 'Auto-generated review due to escalation acknowledgement');\n gr.setValue('u_reviewer_name', 'System Auto-Review');\n _ewmLog('u_sla_review', 'u_contract', '', contractRef, '');\n _ewmLog('u_sla_review', 'u_state', '', '1', '');\n _ewmLog('u_sla_review', 'u_summary', '', 'Auto-generated review due to escalation acknowledgement', '');\n _ewmLog('u_sla_review', 'u_reviewer_name', '', 'System Auto-Review', '');\n try {\n var r = gr.insert();\n if (!r) { _ewmLog('','','','', 'GR insert failed: ' + gr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "00a80e2180a807103e487b245ac97715", "u_br_name": "deactivate_commitments_on_provider", "u_table_name": "u_sla_commitment", "u_field_name": "u_active", "u_old_value": "1", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:31:30"}, {"sys_id": "04a80e2180a807103e487b245ac97716", "u_br_name": "deactivate_commitments_on_provider", "u_table_name": "u_sla_notification", "u_field_name": "u_recipient_name", "u_old_value": "", "u_new_value": "John Smith", "u_error": "", "sys_created_on": "2026-04-29 11:31:30"}, {"sys_id": "08a80e2180a807103e487b245ac97713", "u_br_name": "new_contract_init_commitments", "u_table_name": "u_sla_provider", "u_field_name": "u_performance_rating", "u_old_value": "3.5", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:31:30"}, {"sys_id": "0ca80e2180a807103e487b245ac97713", "u_br_name": "new_contract_init_commitments", "u_table_name": "u_sla_provider", "u_field_name": "u_active", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:31:30"}, {"sys_id": "40a80e2180a807103e487b245ac97710", "u_br_name": "activate_sla_set_defaults_and_log", "u_table_name": "u_sla_contract", "u_field_name": "u_breach_escalation_threshold", "u_old_value": "5", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:31:30"}, {"sys_id": "40a80e2180a807103e487b245ac97711", "u_br_name": "new_contract_init_commitments", "u_table_name": "u_sla_commitment", "u_field_name": "u_contract", "u_old_value": "", "u_new_value": "b798ca2180a807103e487b245ac977f0", "u_error": "", "sys_created_on": "2026-04-29 11:31:30"}, {"sys_id": "40a80e2180a807103e487b245ac97712", "u_br_name": "new_contract_init_commitments", "u_table_name": "u_sla_commitment", "u_field_name": "u_warning_threshold", "u_old_value": "", "u_new_value": "99.5", "u_error": "", "sys_created_on": "2026-04-29 11:31:30"}, {"sys_id": "44a80e2180a807103e487b245ac97711", "u_br_name": "new_contract_init_commitments", "u_table_name": "u_sla_commitment", "u_field_name": "u_name", "u_old_value": "", "u_new_value": "Default Availability SLA", "u_error": "", "sys_created_on": "2026-04-29 11:31:30"}, {"sys_id": "48a80e2180a807103e487b245ac97711", "u_br_name": "new_contract_init_commitments", "u_table_name": "u_sla_commitment", "u_field_name": "u_unit_of_measure", "u_old_value": "", "u_new_value": "percent", "u_error": "", "sys_created_on": "2026-04-29 11:31:30"}, {"sys_id": "4ca80e2180a807103e487b245ac97711", "u_br_name": "new_contract_init_commitments", "u_table_name": "u_sla_commitment", "u_field_name": "u_active", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:31:30"}, {"sys_id": "80a80e2180a807103e487b245ac97715", "u_br_name": "deactivate_commitments_on_provider", "u_table_name": "u_sla_commitment", "u_field_name": "u_description", "u_old_value": "Auto-generated availability commitment for new SLA contract", "u_new_value": "Auto-deactivated due to provider deactivation", "u_error": "", "sys_created_on": "2026-04-29 11:31:30"}, {"sys_id": 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Grace period terms confirmed in writing by vendor.\", \"u_country\": \"United States\", \"u_website\": \"https://www.vmware.com\", \"u_onboarding_date\": \"2019-06-01\", \"u_preferred_vendor\": \"true\", \"sys_mod_count\": \"0\", \"u_vendor_status\": \"1\", \"sys_updated_on\": \"2026-05-01 06:53:19\", \"sys_tags\": \"\", \"u_support_url\": \"https://support.broadcom.com\", \"u_vendor_code\": \"BRCM-VMW\", \"sys_id\": \"642c1782e92403103e4839baa5071132\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:19\", \"u_primary_contact_email\": \"sandra.kowalski@broadcom.com\", \"sys_created_by\": \"admin\", \"u_primary_contact_name\": \"Sandra Kowalski\"}, {\"u_name\": \"Microsoft Corporation\", \"u_notes\": \"Strategic preferred vendor for all Microsoft 365 and Azure licensing. Volume licensing agreement managed through Microsoft Enterprise Agreement program. Annual business review conducted each January.\", \"u_country\": \"United States\", \"u_website\": \"https://www.microsoft.com\", \"u_onboarding_date\": \"2018-03-15\", \"u_preferred_vendor\": \"true\", \"sys_mod_count\": \"0\", \"u_vendor_status\": \"1\", \"sys_updated_on\": \"2026-05-01 06:53:18\", \"sys_tags\": \"\", \"u_support_url\": \"https://support.microsoft.com\", \"u_vendor_code\": \"MSFT\", \"sys_id\": \"d42c1782e92403103e4839baa507112f\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:18\", \"u_primary_contact_email\": \"jennifer.walsh@microsoft.com\", \"sys_created_by\": \"admin\", \"u_primary_contact_name\": \"Jennifer Walsh\"}, {\"u_name\": \"Adobe Inc.\", \"u_notes\": \"Vendor currently under review due to over-deployment violation identified in Q2 2024 for the Creative Cloud All Apps agreement. True-up negotiations in progress. Vendor has been notified and a formal audit response is pending.\", \"u_country\": \"United States\", \"u_website\": \"https://www.adobe.com\", \"u_onboarding_date\": \"2020-09-01\", \"u_preferred_vendor\": \"false\", \"sys_mod_count\": \"0\", \"u_vendor_status\": \"3\", \"sys_updated_on\": \"2026-05-01 06:53:20\", \"sys_tags\": \"\", \"u_support_url\": \"https://helpx.adobe.com/support.html\", \"u_vendor_code\": \"ADBE\", \"sys_id\": \"f42c1782e92403103e4839baa50711a4\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:20\", \"u_primary_contact_email\": \"carlos.mendez@adobe.com\", \"sys_created_by\": \"admin\", \"u_primary_contact_name\": \"Carlos Mendez\"}], \"u_slc_software_product\": [{\"u_name\": \"Adobe Creative Cloud All Apps\", \"u_notes\": \"Active over-deployment violation detected in Q2 2024 with 92 installations against 75 licensed seats. Compliance audit in progress. New installations should be halted until true-up is resolved.\", \"u_version\": \"2024\", \"u_is_approved\": \"true\", \"sys_mod_count\": \"0\", \"u_product_code\": \"ADBE-CC-ALLAPP\", \"u_vendor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_vendor/642c1782e92403103e4839baa5071132\", \"value\": \"642c1782e92403103e4839baa5071132\"}, \"sys_updated_on\": \"2026-05-01 06:53:25\", \"sys_tags\": \"\", \"u_platform\": \"4\", \"u_category\": \"1\", \"u_criticality\": \"2\", \"u_support_end_date\": \"2026-01-31\", \"sys_id\": \"0e2c5782e92403103e4839baa507111b\", \"u_description\": \"Adobe Creative Cloud All Apps provides access to the full suite of Adobe creative applications including Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, and Acrobat Pro. Used primarily by Design and Marketing departments for content creation and publishing.\", \"u_publisher_part_number\": \"65297752BA01A12\", \"sys_updated_by\": \"admin\", \"u_license_metric\": \"1\", \"sys_created_on\": \"2026-05-01 06:53:25\", \"u_end_of_life_date\": \"\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"VMware vSphere 8\", \"u_notes\": \"Critical infrastructure software for data center virtualization. Site license expired June 30, 2024. Existing installations operating under vendor-confirmed grace period. Renewal budget approval pending. No new deployments authorized until renewed agreement is executed.\", \"u_version\": \"8.0 U3\", \"u_is_approved\": \"true\", \"sys_mod_count\": \"0\", \"u_product_code\": \"BRCM-VSPH-8\", \"u_vendor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_vendor/642c1782e92403103e4839baa5071132\", \"value\": \"642c1782e92403103e4839baa5071132\"}, \"sys_updated_on\": \"2026-05-01 06:53:26\", \"sys_tags\": \"\", \"u_platform\": \"3\", \"u_category\": \"3\", \"u_criticality\": \"3\", \"u_support_end_date\": \"2029-10-15\", \"sys_id\": \"122c5782e92403103e4839baa507111e\", \"u_description\": \"VMware vSphere 8 is an enterprise-grade server virtualization platform providing hypervisor, vCenter management, and vMotion capabilities for data center workloads. Supports physical and virtual machine provisioning across the organization's data center infrastructure.\", \"u_publisher_part_number\": \"VS8-ENT-C\", \"sys_updated_by\": \"admin\", \"u_license_metric\": \"3\", \"sys_created_on\": \"2026-05-01 06:53:26\", \"u_end_of_life_date\": \"2029-10-15\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Cascade Suite Pro\", \"u_notes\": \"Test product\", \"u_version\": \"12.0\", \"u_is_approved\": \"true\", \"sys_mod_count\": \"0\", \"u_product_code\": \"CSP-2025\", \"u_vendor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_vendor/1fe8c55ee92843103e4839baa50711cc\", \"value\": \"1fe8c55ee92843103e4839baa50711cc\"}, \"sys_updated_on\": \"2026-05-01 14:48:39\", \"sys_tags\": \"\", \"u_platform\": \"4\", \"u_category\": \"1\", \"u_criticality\": \"2\", \"u_support_end_date\": \"\", \"sys_id\": \"27e8c55ee92843103e4839baa50711cf\", \"u_description\": \"Enterprise productivity suite for cascade testing\", \"u_publisher_part_number\": \"\", \"sys_updated_by\": \"admin\", \"u_license_metric\": \"1\", \"sys_created_on\": \"2026-05-01 14:48:39\", \"u_end_of_life_date\": \"\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Microsoft 365 E3\", \"u_notes\": \"Core productivity platform for all corporate users. Licensed per user under the Microsoft Enterprise Agreement. Includes desktop and web application access across up to 5 devices per user.\", \"u_version\": \"2024\", \"u_is_approved\": \"true\", \"sys_mod_count\": \"0\", \"u_product_code\": \"MSFT-M365-E3\", \"u_vendor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_vendor/642c1782e92403103e4839baa5071132\", \"value\": \"642c1782e92403103e4839baa5071132\"}, \"sys_updated_on\": \"2026-05-01 06:53:25\", \"sys_tags\": \"\", \"u_platform\": \"4\", \"u_category\": \"1\", \"u_criticality\": \"3\", \"u_support_end_date\": \"2028-10-14\", \"sys_id\": \"f92c5782e92403103e4839baa5071118\", \"u_description\": \"Microsoft 365 E3 is an enterprise productivity suite providing cloud-based email, collaboration, document management, and communication tools. Includes Microsoft Teams, SharePoint Online, Exchange Online, Word, Excel, PowerPoint, and advanced compliance features.\", \"u_publisher_part_number\": \"AAA-10624\", \"sys_updated_by\": \"admin\", \"u_license_metric\": \"1\", \"sys_created_on\": \"2026-05-01 06:53:25\", \"u_end_of_life_date\": \"\", \"sys_created_by\": \"admin\"}], \"u_slc_entitlement\": [{\"u_notes\": \"Entitlement pool for Microsoft 365 E3 enterprise agreement FY2024. 480 seats allocated across departments; 463 actively consumed. 20 unallocated seats held in reserve for new hires. No compliance violations detected as of last reconciliation.\", \"u_number\": \"SLCE0001001\", \"u_effective_date\": \"2023-01-01\", \"u_unit_cost\": \"360\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:53:31\", \"sys_tags\": \"\", \"u_over_deployment_flag\": \"false\", \"u_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_agreement/832c5782e92403103e4839baa507118e\", \"value\": \"832c5782e92403103e4839baa507118e\"}, \"sys_id\": \"672c9782e92403103e4839baa5071175\", \"sys_updated_by\": \"admin\", \"u_available_seats\": \"20\", \"u_total_seats\": \"500\", \"sys_created_on\": \"2026-05-01 06:53:31\", \"u_consumed_seats\": \"463\", \"u_entitlement_status\": \"1\", \"u_last_reconciled\": \"2024-09-30 08:00:00\", \"u_expiry_date\": \"2025-12-31\", \"sys_created_by\": \"admin\", \"u_allocated_seats\": \"480\"}, {\"u_notes\": \"Entitlement pool for VMware vSphere 8 Site License Agreement 2022-2024. Agreement expired June 30, 2024. Entitlement is now in Expired status; no new department allocations are permitted. 178 active installations are operating under a vendor-confirmed grace period while renewal budget approval is pending. Available seats set to 0 to prevent further allocation.\", \"u_number\": \"SLCE0001003\", \"u_effective_date\": \"2022-07-01\", \"u_unit_cost\": \"1600\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:53:32\", \"sys_tags\": \"\", \"u_over_deployment_flag\": \"false\", \"u_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_agreement/832c5782e92403103e4839baa507118e\", \"value\": \"832c5782e92403103e4839baa507118e\"}, \"sys_id\": \"7b2c9782e92403103e4839baa5071177\", \"sys_updated_by\": \"admin\", \"u_available_seats\": \"0\", \"u_total_seats\": \"200\", \"sys_created_on\": \"2026-05-01 06:53:32\", \"u_consumed_seats\": \"178\", \"u_entitlement_status\": \"3\", \"u_last_reconciled\": \"2024-07-10 14:30:00\", \"u_expiry_date\": \"2024-06-30\", \"sys_created_by\": \"admin\", \"u_allocated_seats\": \"185\"}, {\"u_notes\": \"Entitlement pool for Adobe Creative Cloud All Apps Team License 2024. All 75 seats fully allocated to Design and Marketing departments. Consumed seats have exceeded the purchased total by 17 seats, resulting in an over-deployment violation detected in Q2 2024. Compliance audit in progress. New installations are blocked pending true-up resolution.\", \"u_number\": \"SLCE0001002\", \"u_effective_date\": \"2024-02-01\", \"u_unit_cost\": \"1190\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:53:31\", \"sys_tags\": \"\", \"u_over_deployment_flag\": \"true\", \"u_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_agreement/832c5782e92403103e4839baa507118e\", \"value\": \"832c5782e92403103e4839baa507118e\"}, \"sys_id\": \"d72c9782e92403103e4839baa5071172\", \"sys_updated_by\": \"admin\", \"u_available_seats\": \"0\", \"u_total_seats\": \"75\", \"sys_created_on\": \"2026-05-01 06:53:31\", \"u_consumed_seats\": \"92\", \"u_entitlement_status\": \"2\", \"u_last_reconciled\": \"2024-09-03 09:15:00\", \"u_expiry_date\": \"2025-01-31\", \"sys_created_by\": \"admin\", \"u_allocated_seats\": \"75\"}], \"u_slc_dept_allocation\": [{\"u_notes\": \"Primary Microsoft 365 E3 allocation for the Information Technology department covering all IT staff and support personnel. 194 of 200 allocated seats are actively consumed. Allocation aligned with headcount of 197 FTEs; 6 seats held as buffer for contractor onboarding. No compliance issues detected as of last reconciliation.\", \"u_department\": \"\", \"u_number\": \"SLCDA0001001\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:53:35\", \"sys_tags\": \"\", \"u_reclaim_date\": \"\", \"u_allocation_status\": \"1\", \"u_reclaim_requested\": \"false\", \"sys_id\": \"583cd782e92403103e4839baa5071130\", \"sys_updated_by\": \"admin\", \"u_used_seats\": \"194\", \"sys_created_on\": \"2026-05-01 06:53:35\", \"u_entitlement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_entitlement/7b2c9782e92403103e4839baa5071177\", \"value\": \"7b2c9782e92403103e4839baa5071177\"}, \"u_allocation_date\": \"2023-01-15\", \"u_expiry_date\": \"2025-12-31\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2023-01-12\", \"u_allocated_seats\": \"200\", \"u_cost_center_code\": \"CC-IT-001\"}, {\"u_notes\": \"VMware vSphere 8 seat allocation for the Infrastructure and Operations department covering data center hypervisor hosts. Allocation expired June 30, 2024 in line with the parent site license agreement expiry. 76 of 80 allocated seats remain in active use under the vendor-confirmed grace period. Reclaim review has been initiated pending outcome of renewal budget approval. No new installations or sub-allocations permitted.\", \"u_department\": \"\", \"u_number\": \"SLCDA0001003\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:53:35\", \"sys_tags\": \"\", \"u_reclaim_date\": \"2024-07-15\", \"u_allocation_status\": \"3\", \"u_reclaim_requested\": \"true\", \"sys_id\": \"e43cd782e92403103e4839baa5071133\", \"sys_updated_by\": \"admin\", \"u_used_seats\": \"76\", \"sys_created_on\": \"2026-05-01 06:53:35\", \"u_entitlement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_entitlement/7b2c9782e92403103e4839baa5071177\", \"value\": \"7b2c9782e92403103e4839baa5071177\"}, \"u_allocation_date\": \"2022-07-05\", \"u_expiry_date\": \"2024-06-30\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2022-07-01\", \"u_allocated_seats\": \"80\", \"u_cost_center_code\": \"CC-INFRA-003\"}, {\"u_notes\": \"Adobe Creative Cloud All Apps allocation for the Marketing department. All 45 allocated seats are fully consumed by active users. Marketing headcount expansion in Q2 2024 resulted in additional installations beyond this allocation, contributing to the overall over-deployment of 17 seats on the parent entitlement. Compliance audit in progress; no new installations authorized until true-up is resolved.\", \"u_department\": \"\", \"u_number\": \"SLCDA0001002\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:53:36\", \"sys_tags\": \"\", \"u_reclaim_date\": \"\", \"u_allocation_status\": \"1\", \"u_reclaim_requested\": \"false\", \"sys_id\": \"e83cd782e92403103e4839baa5071135\", \"sys_updated_by\": \"admin\", \"u_used_seats\": \"45\", \"sys_created_on\": \"2026-05-01 06:53:36\", \"u_entitlement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_entitlement/7b2c9782e92403103e4839baa5071177\", \"value\": \"7b2c9782e92403103e4839baa5071177\"}, \"u_allocation_date\": \"2024-02-05\", \"u_expiry_date\": \"2025-01-31\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2024-02-03\", \"u_allocated_seats\": \"45\", \"u_cost_center_code\": \"CC-MKT-002\"}], \"u_slc_department\": [{\"u_last_audit_date\": \"2024-07-10\", \"u_name\": \"Infrastructure and Operations\", \"u_notes\": \"Department responsible for managing physical and virtual data center infrastructure including VMware vSphere hypervisor environments. Holds the expired VMware vSphere 8 site license allocation with 76 active installations operating under a vendor-confirmed grace period. Reclaim review initiated July 2024. Renewal budget approval is pending; no new deployments authorized until the agreement is renewed.\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"2\", \"sys_updated_on\": \"2026-05-01 06:53:21\", \"sys_tags\": \"\", \"sys_id\": \"092c1782e92403103e4839baa50711a9\", \"sys_updated_by\": \"admin\", \"u_dept_code\": \"DEPT-INFRA\", \"sys_created_on\": \"2026-05-01 06:53:21\", \"u_dept_status\": \"1\", \"u_parent_department\": \"\", \"u_location\": \"Data Center - Site 1, Level B1\", \"u_annual_sw_budget\": \"620000\", \"u_cost_center\": \"CC-INFRA-003\", \"u_employee_count\": \"42\", \"sys_created_by\": \"admin\"}, {\"u_last_audit_date\": \"\", \"u_name\": \"Engineering\", \"u_notes\": \"Engineering department for test\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"1\", \"sys_updated_on\": \"2026-05-01 14:48:40\", \"sys_tags\": \"\", \"sys_id\": \"6fe8c55ee92843103e4839baa50711d1\", \"sys_updated_by\": \"admin\", \"u_dept_code\": \"ENG-100\", \"sys_created_on\": \"2026-05-01 14:48:40\", \"u_dept_status\": \"1\", \"u_parent_department\": \"\", \"u_location\": \"Building A\", \"u_annual_sw_budget\": \"500000\", \"u_cost_center\": \"CC-5000\", \"u_employee_count\": \"120\", \"sys_created_by\": \"admin\"}, {\"u_last_audit_date\": \"2024-09-03\", \"u_name\": \"Marketing\", \"u_notes\": \"Marketing department responsible for brand management, content creation, digital campaigns, and creative production. Heavy user of Adobe Creative Cloud All Apps. Rapid headcount growth in Q2 2024 resulted in installations exceeding allocated seats, contributing to the over-deployment violation on the parent entitlement. Compliance audit in progress; new software installations are on hold pending true-up resolution.\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"3\", \"sys_updated_on\": \"2026-05-01 06:53:22\", \"sys_tags\": \"\", \"sys_id\": \"d92c1782e92403103e4839baa50711ab\", \"sys_updated_by\": \"admin\", \"u_dept_code\": \"DEPT-MKT\", \"sys_created_on\": \"2026-05-01 06:53:22\", \"u_dept_status\": \"1\", \"u_parent_department\": \"\", \"u_location\": \"Headquarters - Building B, Floor 2\", \"u_annual_sw_budget\": \"320000\", \"u_cost_center\": \"CC-MKT-002\", \"u_employee_count\": \"63\", \"sys_created_by\": \"admin\"}, {\"u_last_audit_date\": \"2024-06-15\", \"u_name\": \"Information Technology\", \"u_notes\": \"Core technology department responsible for enterprise infrastructure, end-user computing, and software asset management. Primary allocation holder for Microsoft 365 E3 enterprise agreement. Conducts quarterly internal license reconciliation reviews. Compliance posture is strong with no active violations.\", \"sys_mod_count\": \"0\", \"u_risk_level\": \"1\", \"sys_updated_on\": \"2026-05-01 06:53:20\", \"sys_tags\": \"\", \"sys_id\": \"f82c1782e92403103e4839baa50711a6\", \"sys_updated_by\": \"admin\", \"u_dept_code\": \"DEPT-IT\", \"sys_created_on\": \"2026-05-01 06:53:20\", \"u_dept_status\": \"1\", \"u_parent_department\": \"\", \"u_location\": \"Headquarters - Building A, Floor 3\", \"u_annual_sw_budget\": \"850000\", \"u_cost_center\": \"CC-IT-001\", \"u_employee_count\": \"197\", \"sys_created_by\": \"admin\"}], \"u_slc_installation\": [{\"u_notes\": \"VMware vSphere 8 hypervisor installation on a production data center server managed by the Infrastructure and Operations department. Originally deployed under the site license agreement SLCA0001003. The parent agreement and entitlement expired June 30, 2024. This installation is one of 76 active instances operating under the vendor-confirmed grace period per written confirmation from Broadcom. Installation status set to Pending Removal as reclaim review was initiated July 2024. Full usage continues during grace period while renewal budget approval is pending. No new installations authorized.\", \"u_number\": \"SLCI0001003\", \"u_device\": \"\", \"u_license_key_used\": \"HN0D8-0AH54-489D8-AYFKN-2YXNV\", \"sys_mod_count\": \"0\", \"u_installation_status\": \"4\", \"sys_updated_on\": \"2026-05-01 06:53:38\", \"sys_tags\": \"\", \"u_is_authorized\": \"true\", \"sys_id\": \"1d3c1b82e92403103e4839baa5071110\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:38\", \"u_entitlement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_entitlement/7b2c9782e92403103e4839baa5071177\", \"value\": \"7b2c9782e92403103e4839baa5071177\"}, \"u_discovery_source\": \"2\", \"u_install_date\": \"2022-07-12\", \"u_dept_allocation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_dept_allocation/e43cd782e92403103e4839baa5071133\", \"value\": \"e43cd782e92403103e4839baa5071133\"}, \"u_usage_hours_monthly\": \"720\", \"sys_created_by\": \"admin\", \"u_installed_version\": \"VMware vSphere 8.0 Update 3 (8.0.3.00300)\", \"u_last_used_date\": \"2024-09-28\", \"u_uninstall_date\": \"\"}, {\"u_notes\": \"Adobe Creative Cloud All Apps installation on a Marketing department designer workstation. Installed at agreement start and authorized under the Marketing department allocation SLCDA0001002. This installation is one of the 45 seats fully consumed under the Marketing allocation. The parent entitlement SLCE0001002 is in an over-deployment state with 92 total consumed seats against 75 purchased. Compliance audit in progress; this installation is authorized but no additional installs are permitted until true-up is resolved.\", \"u_number\": \"SLCI0001002\", \"u_device\": \"\", \"u_license_key_used\": \"2902-1024-5624-7928-3046-5892\", \"sys_mod_count\": \"0\", \"u_installation_status\": \"1\", \"sys_updated_on\": \"2026-05-01 06:53:37\", \"sys_tags\": \"\", \"u_is_authorized\": \"true\", \"sys_id\": \"c53c1b82e92403103e4839baa507110e\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:37\", \"u_entitlement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_entitlement/7b2c9782e92403103e4839baa5071177\", \"value\": \"7b2c9782e92403103e4839baa5071177\"}, \"u_discovery_source\": \"3\", \"u_install_date\": \"2024-02-10\", \"u_dept_allocation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_dept_allocation/e43cd782e92403103e4839baa5071133\", \"value\": \"e43cd782e92403103e4839baa5071133\"}, \"u_usage_hours_monthly\": \"87.25\", \"sys_created_by\": \"admin\", \"u_installed_version\": \"Adobe Creative Cloud 2024 (24.5.0)\", \"u_last_used_date\": \"2024-10-01\", \"u_uninstall_date\": \"\"}, {\"u_notes\": \"Standard Microsoft 365 E3 installation on IT staff laptop assigned to a systems administrator. Deployed via SCCM during onboarding. Installation is fully authorized under the IT department allocation SLCDA0001001. High monthly usage consistent with full-time productivity workload. Included in last reconciliation dated 2024-09-30 with no compliance issues.\", \"u_number\": \"SLCI0001001\", \"u_device\": \"\", \"u_license_key_used\": \"NKJFK-GPHP7-G8C3J-P4W7W-RXDJK\", \"sys_mod_count\": \"0\", \"u_installation_status\": \"1\", \"sys_updated_on\": \"2026-05-01 06:53:37\", \"sys_tags\": \"\", \"u_is_authorized\": \"true\", \"sys_id\": \"f43c1b82e92403103e4839baa507110b\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:37\", \"u_entitlement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_entitlement/7b2c9782e92403103e4839baa5071177\", \"value\": \"7b2c9782e92403103e4839baa5071177\"}, \"u_discovery_source\": \"3\", \"u_install_date\": \"2023-01-20\", \"u_dept_allocation\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_dept_allocation/e43cd782e92403103e4839baa5071133\", \"value\": \"e43cd782e92403103e4839baa5071133\"}, \"u_usage_hours_monthly\": \"142.5\", \"sys_created_by\": \"admin\", \"u_installed_version\": \"Microsoft 365 E3 2024 (16.0.17628.20144)\", \"u_last_used_date\": \"2024-10-01\", \"u_uninstall_date\": \"\"}], \"u_slc_device\": [{\"u_ip_address\": \"10.20.1.11\", \"u_name\": \"DCSITE1-ESXI-SRV-011\", \"u_notes\": \"HPE ProLiant DL380 Gen10 physical server managed by the Infrastructure and Operations department. Hosts VMware vSphere 8 ESXi hypervisor supporting multiple production virtual machines. This server is one of 76 active vSphere installations operating under the Broadcom-confirmed grace period following the expiry of site license SLCA0001003 on June 30, 2024. Installation status is Pending Removal per reclaim review initiated July 2024. Full production workloads continue during grace period while renewal budget approval is pending.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_department/092c1782e92403103e4839baa50711a9\", \"value\": \"092c1782e92403103e4839baa50711a9\"}, \"u_device_type\": \"3\", \"u_is_virtual\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:53:27\", \"sys_tags\": \"\", \"u_os_version\": \"8.0 Update 3 (Build 22348816)\", \"u_cpu_count\": \"32\", \"sys_id\": \"2e2c5782e92403103e4839baa5071186\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:27\", \"u_location\": \"Data Center - Site 1, Level B1\", \"u_last_scan_date\": \"2024-09-28 22:00:00\", \"u_operating_system\": \"VMware ESXi\", \"sys_created_by\": \"admin\", \"u_device_status\": \"1\", \"u_serial_number\": \"SN-HPE-DL380-00011\"}, {\"u_ip_address\": \"10.10.2.117\", \"u_name\": \"CORP-MKT-DT-0017\", \"u_notes\": \"Apple iMac desktop workstation assigned to a graphic designer in the Marketing department. Primary device for Adobe Creative Cloud All Apps usage including Photoshop, Illustrator, and InDesign. This device hosts one of the 92 active Adobe CC installations that have exceeded the 75 purchased seats under entitlement SLCE0001002. Compliance audit in progress; no additional software installations authorized on this device until true-up is resolved.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_department/092c1782e92403103e4839baa50711a9\", \"value\": \"092c1782e92403103e4839baa50711a9\"}, \"u_device_type\": \"2\", \"u_is_virtual\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:53:28\", \"sys_tags\": \"\", \"u_os_version\": \"14.6.1\", \"u_cpu_count\": \"10\", \"sys_id\": \"322c5782e92403103e4839baa5071189\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:28\", \"u_location\": \"Headquarters - Building B, Floor 2\", \"u_last_scan_date\": \"2024-10-01 07:15:00\", \"u_operating_system\": \"macOS Sonoma\", \"sys_created_by\": \"admin\", \"u_device_status\": \"1\", \"u_serial_number\": \"SN-APPLE-IMAC-00017\"}, {\"u_ip_address\": \"10.10.3.42\", \"u_name\": \"CORP-IT-LT-0042\", \"u_notes\": \"Dell XPS 15 laptop assigned to a systems administrator in the Information Technology department. Primary device for Microsoft 365 E3 productivity suite usage. Enrolled in SCCM for automated software deployment and agent-based license discovery scanning. Last scan completed successfully on 2024-10-01.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_department/092c1782e92403103e4839baa50711a9\", \"value\": \"092c1782e92403103e4839baa50711a9\"}, \"u_device_type\": \"1\", \"u_is_virtual\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:53:27\", \"sys_tags\": \"\", \"u_os_version\": \"23H2 (22631.4169)\", \"u_cpu_count\": \"8\", \"sys_id\": \"5e2c5782e92403103e4839baa5071183\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:27\", \"u_location\": \"Headquarters - Building A, Floor 3\", \"u_last_scan_date\": \"2024-10-01 06:00:00\", \"u_operating_system\": \"Windows 11 Pro\", \"sys_created_by\": \"admin\", \"u_device_status\": \"1\", \"u_serial_number\": \"SN-DELL-XPS15-00042\"}], \"u_slc_audit\": [{\"u_name\": \"Adobe Creative Cloud Over-Deployment Audit Q3 2024\", \"u_number\": \"SLCAUD0001001\", \"u_estimated_penalty\": \"20160\", \"u_violations_found\": \"17\", \"u_remediation_due_date\": \"2024-10-31\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-09-03\", \"sys_updated_on\": \"2026-05-01 06:53:23\", \"u_findings_summary\": \"Audit identified 92 active installations against 75 purchased seats, resulting in 17 seats in over-deployment. Over-deployment originated primarily from Marketing department headcount expansion in Q2 2024 where 17 additional installations were provisioned without corresponding seat purchases. Estimated true-up penalty of $20,160 based on vendor unit cost of $1,190 per seat. Remediation requires either purchasing 17 additional seats or uninstalling excess installations. Vendor notified; true-up negotiation in progress.\", \"sys_tags\": \"\", \"u_is_external\": \"false\", \"u_scope_description\": \"Full review of Adobe Creative Cloud All Apps installations across all departments against the purchased entitlement of 75 seats under agreement SLCA0001002. Scope includes verification of installation records, department allocation accuracy, and identification of unauthorized or excess deployments.\", \"sys_id\": \"252c5782e92403103e4839baa5071114\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:23\", \"u_audit_type\": \"1\", \"u_audit_status\": \"3\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2024-07-15\"}, {\"u_name\": \"Microsoft 365 E3 Annual Compliance Spot Check Q4 2024\", \"u_number\": \"SLCAUD0001003\", \"u_estimated_penalty\": \"0\", \"u_violations_found\": \"0\", \"u_remediation_due_date\": \"2024-12-15\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 06:53:22\", \"u_findings_summary\": \"\", \"sys_tags\": \"\", \"u_is_external\": \"false\", \"u_scope_description\": \"Annual spot-check audit of the Microsoft 365 E3 enterprise agreement SLCA0001001 covering all 480 allocated seats across departments. Audit will verify that consumed seat counts remain within the 500 purchased seat entitlement, confirm department allocation accuracy, review auto-renew settings, and assess readiness for renewal negotiations scheduled to begin Q3 2025. Includes sampling of installation records across the Information Technology and other allocated departments.\", \"sys_id\": \"dd2c1782e92403103e4839baa50711ad\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:22\", \"u_audit_type\": \"4\", \"u_audit_status\": \"1\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2024-10-15\"}, {\"u_name\": \"VMware vSphere 8 License Expiry Compliance Review - Broadcom Initiated\", \"u_number\": \"SLCAUD0001002\", \"u_estimated_penalty\": \"0\", \"u_violations_found\": \"0\", \"u_remediation_due_date\": \"2024-11-30\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"sys_updated_on\": \"2026-05-01 06:53:24\", \"u_findings_summary\": \"Audit currently in progress. Preliminary review confirms 178 active vSphere 8 installations consistent with records on file. No unauthorized post-expiry deployments identified to date. Renewal budget approval remains pending internally. Broadcom has requested formal renewal commitment by November 30, 2024 to maintain grace period protections. Final findings pending completion of internal budget review.\", \"sys_tags\": \"\", \"u_is_external\": \"true\", \"u_scope_description\": \"Vendor-initiated review by Broadcom covering all VMware vSphere 8 installations across the organization following the expiry of site license agreement SLCA0001003 on June 30, 2024. Audit scope includes validation of the 178 active installations operating under the vendor-confirmed grace period, confirmation of renewal intent, and assessment of any deployments that may have occurred after the agreement expiry date without authorization.\", \"sys_id\": \"f52c5782e92403103e4839baa5071116\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:24\", \"u_audit_type\": \"2\", \"u_audit_status\": \"2\", \"sys_created_by\": \"admin\", \"u_initiated_date\": \"2024-08-01\"}], \"u_slc_audit_agreement\": [{\"u_notes\": \"Audit SLCAUD0001001 completed September 3, 2024. 92 active installations confirmed against 75 purchased seats under agreement SLCA0001002. 17-seat over-deployment originated from Marketing department headcount expansion in Q2 2024. Evidence package includes installation discovery export, department allocation records, and vendor correspondence. True-up penalty of $20,160 calculated at $1,190 per over-deployed seat. Remediation due October 31, 2024.\", \"u_seats_in_violation\": \"17\", \"u_seats_audited\": \"92\", \"sys_mod_count\": \"0\", \"u_agreed_true_up_cost\": \"20160\", \"u_violation_severity\": \"3\", \"sys_updated_on\": \"2026-05-01 06:53:33\", \"sys_tags\": \"\", \"u_remediation_action\": \"Purchase 17 additional Adobe Creative Cloud All Apps seats to cover the over-deployment, or uninstall 17 excess installations identified in Marketing department. Vendor true-up negotiation in progress with Broadcom. All new installations are blocked until remediation is confirmed and entitlement seat count is reconciled.\", \"u_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_agreement/832c5782e92403103e4839baa507118e\", \"value\": \"832c5782e92403103e4839baa507118e\"}, \"sys_id\": \"7f2c9782e92403103e4839baa507117a\", \"u_audit\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_audit/dd2c1782e92403103e4839baa50711ad\", \"value\": \"dd2c1782e92403103e4839baa50711ad\"}, \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:33\", \"u_review_status\": \"4\", \"u_penalty_amount\": \"20160\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2024-09-03\", \"u_evidence_collected\": \"true\"}, {\"u_notes\": \"Vendor-initiated audit SLCAUD0001002 is currently in progress. Preliminary review of 178 active vSphere 8 installations confirms alignment with internal records. No unauthorized post-expiry deployments identified to date. Broadcom has formally requested renewal commitment by November 30, 2024. Evidence collected includes installation discovery scan results, grace period confirmation letter from Broadcom dated July 2024, and internal budget review correspondence. Final findings pending completion of internal budget approval process.\", \"u_seats_in_violation\": \"0\", \"u_seats_audited\": \"178\", \"sys_mod_count\": \"0\", \"u_agreed_true_up_cost\": \"0\", \"u_violation_severity\": \"1\", \"sys_updated_on\": \"2026-05-01 06:53:33\", \"sys_tags\": \"\", \"u_remediation_action\": \"Obtain internal budget approval and execute VMware vSphere 8 renewal agreement with Broadcom by November 30, 2024 to maintain grace period protections and avoid retroactive licensing penalties. No unauthorized post-expiry deployments have been identified; continued compliance depends on timely renewal commitment.\", \"u_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_agreement/832c5782e92403103e4839baa507118e\", \"value\": \"832c5782e92403103e4839baa507118e\"}, \"sys_id\": \"8c3cd782e92403103e4839baa507112b\", \"u_audit\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_audit/dd2c1782e92403103e4839baa50711ad\", \"value\": \"dd2c1782e92403103e4839baa50711ad\"}, \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:33\", \"u_review_status\": \"2\", \"u_penalty_amount\": \"0\", \"sys_created_by\": \"admin\", \"u_review_date\": \"2024-09-15\", \"u_evidence_collected\": \"true\"}, {\"u_notes\": \"Spot-check audit SLCAUD0001003 is planned for Q4 2024 and has not yet commenced. Agreement SLCA0001001 was last reconciled on 2024-09-30 with 463 consumed seats against 500 purchased, indicating a healthy compliance posture with 37 seats available. This audit-agreement link is pre-established to ensure the Microsoft 365 E3 agreement is formally included in the audit scope. Evidence collection and reviewer assignment will occur upon audit initiation. Remediation due date is December 15, 2024.\", \"u_seats_in_violation\": \"0\", \"u_seats_audited\": \"0\", \"sys_mod_count\": \"0\", \"u_agreed_true_up_cost\": \"0\", \"u_violation_severity\": \"1\", \"sys_updated_on\": \"2026-05-01 06:53:34\", \"sys_tags\": \"\", \"u_remediation_action\": \"No remediation action required at this time. Audit is in planned state pending initiation on October 15, 2024. Review will include sampling of installation records across all allocated departments and verification that consumed seats remain within the 500-seat entitlement. Findings will be used to support Q3 2025 renewal negotiations.\", \"u_agreement\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_agreement/832c5782e92403103e4839baa507118e\", \"value\": \"832c5782e92403103e4839baa507118e\"}, \"sys_id\": \"d03cd782e92403103e4839baa507112e\", \"u_audit\": {\"link\": \"https://instance.service-now.com/api/now/table/u_slc_audit/dd2c1782e92403103e4839baa50711ad\", \"value\": \"dd2c1782e92403103e4839baa50711ad\"}, \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 06:53:34\", \"u_review_status\": \"1\", \"u_penalty_amount\": \"0\", \"sys_created_by\": \"admin\", \"u_review_date\": \"\", \"u_evidence_collected\": \"false\"}]}", "schema": "{\"u_slc_agreement\": {\"u_number\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_vendor\": {\"FK\": \"u_slc_vendor\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Active\", \"Under Review\", \"Violated\", \"Renewed\", \"Expired\"]}, \"u_software_product\": {\"FK\": \"u_slc_software_product\"}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_total_purchased_seats\": {\"type\": \"int\"}, \"u_license_type\": {\"type\": \"str\", \"enum\": [\"Per Seat\", \"Enterprise\", \"Concurrent\", \"Site License\"]}, \"u_contract_value\": {\"type\": \"decimal\"}, \"u_currency\": {\"type\": \"str\"}, \"u_renewal_reminder_days\": {\"type\": \"int\"}, \"u_auto_renew\": {\"type\": \"bool\"}, \"u_compliance_owner\": {\"FK\": \"sys_user\"}, \"u_notes\": {\"type\": \"str\"}, \"u_last_reviewed_date\": {\"type\": \"str\"}}, \"u_slc_vendor\": {\"u_name\": {\"type\": \"str\"}, \"u_vendor_code\": {\"type\": \"str\"}, \"u_primary_contact_name\": {\"type\": \"str\"}, \"u_primary_contact_email\": {\"type\": \"str\"}, \"u_primary_contact_phone\": {\"type\": \"str\"}, \"u_website\": {\"type\": \"str\"}, \"u_country\": {\"type\": \"str\"}, \"u_vendor_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"Under Review\"]}, \"u_preferred_vendor\": {\"type\": \"bool\"}, \"u_support_url\": {\"type\": \"str\"}, \"u_contract_manager\": {\"FK\": \"sys_user\"}, \"u_onboarding_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_slc_software_product\": {\"u_name\": {\"type\": \"str\"}, \"u_product_code\": {\"type\": \"str\"}, \"u_vendor\": {\"FK\": \"u_slc_vendor\"}, \"u_version\": {\"type\": \"str\"}, \"u_category\": {\"type\": \"str\", \"enum\": [\"Productivity\", \"Security\", \"Development\", \"Analytics\"]}, \"u_platform\": {\"type\": \"str\", \"enum\": [\"Windows\", \"macOS\", \"Linux\", \"Cross-Platform\"]}, \"u_description\": {\"type\": \"str\"}, \"u_is_approved\": {\"type\": \"bool\"}, \"u_end_of_life_date\": {\"type\": \"str\"}, \"u_publisher_part_number\": {\"type\": \"str\"}, \"u_license_metric\": {\"type\": \"str\", \"enum\": [\"Per User\", \"Per Device\", \"Per Core\", \"Per Instance\"]}, \"u_support_end_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}, \"u_criticality\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}}, \"u_slc_entitlement\": {\"u_number\": {\"type\": \"str\"}, \"u_agreement\": {\"FK\": \"u_slc_agreement\"}, \"u_total_seats\": {\"type\": \"int\"}, \"u_allocated_seats\": {\"type\": \"int\"}, \"u_consumed_seats\": {\"type\": \"int\"}, \"u_available_seats\": {\"type\": \"int\"}, \"u_entitlement_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Exhausted\", \"Expired\", \"Suspended\"]}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_unit_cost\": {\"type\": \"decimal\"}, \"u_over_deployment_flag\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}, \"u_last_reconciled\": {\"type\": \"str\"}}, \"u_slc_dept_allocation\": {\"u_number\": {\"type\": \"str\"}, \"u_entitlement\": {\"FK\": \"u_slc_entitlement\"}, \"u_department\": {\"FK\": \"u_slc_department\"}, \"u_allocated_seats\": {\"type\": \"int\"}, \"u_used_seats\": {\"type\": \"int\"}, \"u_allocation_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_allocation_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Reclaimed\", \"Expired\", \"Pending Approval\"]}, \"u_approved_by\": {\"FK\": \"sys_user\"}, \"u_approval_date\": {\"type\": \"str\"}, \"u_cost_center_code\": {\"type\": \"str\"}, \"u_reclaim_requested\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}, \"u_reclaim_date\": {\"type\": \"str\"}}, \"u_slc_department\": {\"u_name\": {\"type\": \"str\"}, \"u_dept_code\": {\"type\": \"str\"}, \"u_dept_head\": {\"FK\": \"sys_user\"}, \"u_cost_center\": {\"type\": \"str\"}, \"u_location\": {\"type\": \"str\"}, \"u_employee_count\": {\"type\": \"int\"}, \"u_annual_sw_budget\": {\"type\": \"decimal\"}, \"u_dept_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"Restructuring\"]}, \"u_compliance_contact\": {\"FK\": \"sys_user\"}, \"u_parent_department\": {\"FK\": \"u_slc_department\"}, \"u_notes\": {\"type\": \"str\"}, \"u_last_audit_date\": {\"type\": \"str\"}, \"u_risk_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}}, \"u_slc_installation\": {\"u_number\": {\"type\": \"str\"}, \"u_entitlement\": {\"FK\": \"u_slc_entitlement\"}, \"u_device\": {\"FK\": \"u_slc_device\"}, \"u_dept_allocation\": {\"FK\": \"u_slc_dept_allocation\"}, \"u_install_date\": {\"type\": \"str\"}, \"u_installed_version\": {\"type\": \"str\"}, \"u_installation_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"Uninstalled\", \"Pending Removal\"]}, \"u_installed_by\": {\"FK\": \"sys_user\"}, \"u_last_used_date\": {\"type\": \"str\"}, \"u_usage_hours_monthly\": {\"type\": \"decimal\"}, \"u_is_authorized\": {\"type\": \"bool\"}, \"u_uninstall_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}, \"u_discovery_source\": {\"type\": \"str\", \"enum\": [\"Manual\", \"Auto Discovery\", \"Agent-Based\", \"Import\"]}, \"u_license_key_used\": {\"type\": \"str\"}}, \"u_slc_device\": {\"u_name\": {\"type\": \"str\"}, \"u_serial_number\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_slc_department\"}, \"u_device_type\": {\"type\": \"str\", \"enum\": [\"Laptop\", \"Desktop\", \"Server\", \"Virtual Machine\"]}, \"u_operating_system\": {\"type\": \"str\"}, \"u_os_version\": {\"type\": \"str\"}, \"u_assigned_user\": {\"FK\": \"sys_user\"}, \"u_device_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Retired\", \"In Maintenance\"]}, \"u_location\": {\"type\": \"str\"}, \"u_ip_address\": {\"type\": \"str\"}, \"u_last_scan_date\": {\"type\": \"str\"}, \"u_is_virtual\": {\"type\": \"bool\"}, \"u_cpu_count\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_slc_audit\": {\"u_number\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_audit_status\": {\"type\": \"str\", \"enum\": [\"Planned\", \"In Progress\", \"Completed\", \"Cancelled\"]}, \"u_audit_type\": {\"type\": \"str\", \"enum\": [\"Internal\", \"Vendor-Initiated\", \"Regulatory\", \"Spot Check\"]}, \"u_initiated_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_auditor\": {\"FK\": \"sys_user\"}, \"u_violations_found\": {\"type\": \"int\"}, \"u_estimated_penalty\": {\"type\": \"decimal\"}, \"u_scope_description\": {\"type\": \"str\"}, \"u_findings_summary\": {\"type\": \"str\"}, \"u_remediation_due_date\": {\"type\": \"str\"}, \"u_is_external\": {\"type\": \"bool\"}}, \"u_slc_audit_agreement\": {\"u_audit\": {\"FK\": \"u_slc_audit\"}, \"u_agreement\": {\"FK\": \"u_slc_agreement\"}, \"u_review_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"In Review\", \"Cleared\", \"Violated\"]}, \"u_seats_audited\": {\"type\": \"int\"}, \"u_seats_in_violation\": {\"type\": \"int\"}, \"u_violation_severity\": {\"type\": \"str\", \"enum\": [\"None\", \"Minor\", \"Major\", \"Critical\"]}, \"u_penalty_amount\": {\"type\": \"decimal\"}, \"u_remediation_action\": {\"type\": \"str\"}, \"u_reviewer\": {\"FK\": \"sys_user\"}, \"u_review_date\": {\"type\": \"str\"}, \"u_evidence_collected\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}, \"u_agreed_true_up_cost\": {\"type\": \"decimal\"}}}", "business_rules": [{"name": "init_draft_agreement_defaults", "fires_on_table": "u_slc_agreement", "filter_condition": "u_stateCHANGESTO1^u_license_type=1^u_auto_renew=true", "trigger_sequence": "before", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Set default currency to USD for Draft Per-Seat agreements with auto-renew\n var oldCurrency = current.getValue('u_currency');\n current.setValue('u_currency', 'USD');\n _ewmLog('u_slc_agreement', 'u_currency', oldCurrency, current.getValue('u_currency'), '');\n\n // 2. Set default renewal reminder to 90 days\n var oldReminder = current.getValue('u_renewal_reminder_days');\n current.setValue('u_renewal_reminder_days', 90);\n _ewmLog('u_slc_agreement', 'u_renewal_reminder_days', oldReminder, current.getValue('u_renewal_reminder_days'), '');\n\n // 3. Set last_reviewed_date to today\n var today = new GlideDateTime().getDate().toString();\n var oldReviewed = current.getValue('u_last_reviewed_date');\n current.setValue('u_last_reviewed_date', today);\n _ewmLog('u_slc_agreement', 'u_last_reviewed_date', oldReviewed, current.getValue('u_last_reviewed_date'), '');\n\n // 4. Stamp notes with initialization message\n var oldNotes = current.getValue('u_notes');\n current.setValue('u_notes', 'Auto-initialized: Draft Per-Seat auto-renew agreement updated. Pending activation.');\n _ewmLog('u_slc_agreement', 'u_notes', oldNotes, current.getValue('u_notes'), '');\n\n // 5. Create a corresponding License Entitlement record for this agreement\n var gr = new GlideRecord('u_slc_entitlement');\n gr.initialize();\n\n gr.setValue('u_agreement', current.getUniqueValue());\n _ewmLog('u_slc_entitlement', 'u_agreement', '', current.getUniqueValue(), '');\n\n var purchasedSeats = current.getValue('u_total_purchased_seats') || '0';\n gr.setValue('u_total_seats', purchasedSeats);\n _ewmLog('u_slc_entitlement', 'u_total_seats', '', purchasedSeats, '');\n\n gr.setValue('u_allocated_seats', 0);\n _ewmLog('u_slc_entitlement', 'u_allocated_seats', '', '0', '');\n\n gr.setValue('u_consumed_seats', 0);\n _ewmLog('u_slc_entitlement', 'u_consumed_seats', '', '0', '');\n\n gr.setValue('u_available_seats', purchasedSeats);\n _ewmLog('u_slc_entitlement', 'u_available_seats', '', purchasedSeats, '');\n\n gr.setValue('u_entitlement_status', '1');\n _ewmLog('u_slc_entitlement', 'u_entitlement_status', '', '1', '');\n\n var startDate = current.getValue('u_start_date') || today;\n gr.setValue('u_effective_date', startDate);\n _ewmLog('u_slc_entitlement', 'u_effective_date', '', startDate, '');\n\n var endDate = current.getValue('u_end_date') || '';\n if (endDate) {\n gr.setValue('u_expiry_date', endDate);\n _ewmLog('u_slc_entitlement', 'u_expiry_date', '', endDate, '');\n }\n\n gr.setValue('u_over_deployment_flag', false);\n _ewmLog('u_slc_entitlement', 'u_over_deployment_flag', '', 'false', '');\n\n gr.setValue('u_notes', 'Auto-created entitlement for agreement ' + (current.getValue('u_number') || 'NEW'));\n _ewmLog('u_slc_entitlement', 'u_notes', '', 'Auto-created entitlement for agreement ' + (current.getValue('u_number') || 'NEW'), '');\n\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "violated_agreement_suspend_entitlements", "fires_on_table": "u_slc_agreement", "filter_condition": "u_stateCHANGESTO1^u_license_type=1^u_auto_renew=true", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // When a Per Seat auto-renew agreement transitions to Draft state,\n // reconcile all linked entitlements: reset over-deployment flags,\n // update notes/last_reconciled, and zero out available seats for re-baseline.\n\n var gr = new GlideRecord('u_slc_entitlement');\n gr.addQuery('u_agreement', current.getUniqueValue());\n gr.query();\n while (gr.next()) {\n // 1. Set entitlement_status to Pending Review (2)\n var oldStatus = gr.getValue('u_entitlement_status');\n gr.setValue('u_entitlement_status', '2');\n _ewmLog('u_slc_entitlement', 'u_entitlement_status', oldStatus, gr.getValue('u_entitlement_status'), '');\n\n // 2. Set over_deployment_flag to false for re-baseline\n var oldFlag = gr.getValue('u_over_deployment_flag');\n gr.setValue('u_over_deployment_flag', 'false');\n _ewmLog('u_slc_entitlement', 'u_over_deployment_flag', oldFlag, gr.getValue('u_over_deployment_flag'), '');\n\n // 3. Set available_seats to 0 pending recalculation\n var oldAvail = gr.getValue('u_available_seats');\n gr.setValue('u_available_seats', '0');\n _ewmLog('u_slc_entitlement', 'u_available_seats', oldAvail, gr.getValue('u_available_seats'), '');\n\n // 4. Update notes with draft transition notice\n var oldNotes = gr.getValue('u_notes');\n gr.setValue('u_notes', 'Entitlement under review due to agreement reset to Draft on ' + current.getValue('u_number'));\n _ewmLog('u_slc_entitlement', 'u_notes', oldNotes, gr.getValue('u_notes'), '');\n\n // 5. Set last_reconciled to current datetime\n var oldReconciled = gr.getValue('u_last_reconciled');\n var nowDT = new GlideDateTime().getDisplayValue();\n gr.setValue('u_last_reconciled', nowDT);\n _ewmLog('u_slc_entitlement', 'u_last_reconciled', oldReconciled, gr.getValue('u_last_reconciled'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n\n})(current, previous);"}, {"name": "auto_audit_on_enterprise_agreement", "fires_on_table": "u_slc_agreement", "filter_condition": "u_stateCHANGESTO1^u_license_type=1^u_auto_renew=true", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // When a Per-Seat auto-renew agreement transitions to Draft state,\n // automatically create a planned compliance audit and link it.\n\n // 1. Insert a new Compliance Audit record\n var grAudit = new GlideRecord('u_slc_audit');\n grAudit.initialize();\n\n grAudit.setValue('u_audit_status', '1');\n _ewmLog('u_slc_audit', 'u_audit_status', '', '1', '');\n\n grAudit.setValue('u_audit_type', '1');\n _ewmLog('u_slc_audit', 'u_audit_type', '', '1', '');\n\n grAudit.setValue('u_violations_found', '0');\n _ewmLog('u_slc_audit', 'u_violations_found', '', '0', '');\n\n grAudit.setValue('u_scope_description', 'Auto-generated audit for per-seat auto-renew agreement: ' + current.getValue('u_name'));\n _ewmLog('u_slc_audit', 'u_scope_description', '', 'Auto-generated audit for per-seat auto-renew agreement: ' + current.getValue('u_name'), '');\n\n var auditSysId = '';\n try {\n var r = grAudit.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed on u_slc_audit: ' + grAudit.getLastErrorMessage());\n } else {\n auditSysId = r;\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Insert an Audit-Agreement link record\n if (auditSysId) {\n var grLink = new GlideRecord('u_slc_audit_agreement');\n grLink.initialize();\n\n grLink.setValue('u_audit', auditSysId);\n _ewmLog('u_slc_audit_agreement', 'u_audit', '', auditSysId, '');\n\n grLink.setValue('u_review_status', '1');\n _ewmLog('u_slc_audit_agreement', 'u_review_status', '', '1', '');\n\n try {\n var r2 = grLink.insert();\n if (!r2) {\n _ewmLog('', '', '', '', 'GR insert failed on u_slc_audit_agreement: ' + grLink.getLastErrorMessage());\n }\n } catch(e2) {\n _ewmLog('', '', '', '', e2.message || String(e2));\n }\n }\n\n})(current, previous);"}, {"name": "violation_suspend_entitlements_allocs", "fires_on_table": "u_slc_agreement", "filter_condition": "u_stateCHANGESTO1^u_license_type=1^u_auto_renew=true", "trigger_sequence": "after", "trigger_type": "update", "order": 300, "script": "(function executeRule(current, previous) {\n\n // When a Per-Seat auto-renew agreement transitions to Draft state,\n // reset all linked entitlements and expire active dept allocations\n // to ensure a clean baseline for the new draft cycle.\n\n // 1. Update entitlements linked to this agreement\n var grEnt = new GlideRecord('u_slc_entitlement');\n grEnt.addQuery('u_agreement', current.getUniqueValue());\n grEnt.query();\n while (grEnt.next()) {\n\n var oldStatus = grEnt.getValue('u_entitlement_status');\n grEnt.setValue('u_entitlement_status', '2');\n _ewmLog('u_slc_entitlement', 'u_entitlement_status', oldStatus, grEnt.getValue('u_entitlement_status'), '');\n\n var oldFlag = grEnt.getValue('u_over_deployment_flag');\n grEnt.setValue('u_over_deployment_flag', 'false');\n _ewmLog('u_slc_entitlement', 'u_over_deployment_flag', oldFlag, grEnt.getValue('u_over_deployment_flag'), '');\n\n var oldNotes = grEnt.getValue('u_notes');\n grEnt.setValue('u_notes', 'Reset due to agreement returning to Draft on ' + current.getValue('u_number'));\n _ewmLog('u_slc_entitlement', 'u_notes', oldNotes, grEnt.getValue('u_notes'), '');\n\n var nowDT = new GlideDateTime().toString();\n var oldReconciled = grEnt.getValue('u_last_reconciled');\n grEnt.setValue('u_last_reconciled', nowDT);\n _ewmLog('u_slc_entitlement', 'u_last_reconciled', oldReconciled, grEnt.getValue('u_last_reconciled'), '');\n\n try {\n var r = grEnt.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed on u_slc_entitlement: ' + grEnt.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Expire active dept allocations under this entitlement\n var grAlloc = new GlideRecord('u_slc_dept_allocation');\n grAlloc.addQuery('u_entitlement', grEnt.getUniqueValue());\n grAlloc.addQuery('u_allocation_status', '1');\n grAlloc.query();\n while (grAlloc.next()) {\n var oldAllocStatus = grAlloc.getValue('u_allocation_status');\n grAlloc.setValue('u_allocation_status', '3');\n _ewmLog('u_slc_dept_allocation', 'u_allocation_status', oldAllocStatus, grAlloc.getValue('u_allocation_status'), '');\n\n try {\n var r2 = grAlloc.update();\n if (!r2) {\n _ewmLog('', '', '', '', 'GR update failed on u_slc_dept_allocation: ' + grAlloc.getLastErrorMessage());\n }\n } catch (e2) {\n _ewmLog('', '', '', '', e2.message || String(e2));\n }\n }\n }\n\n})(current, previous);"}, {"name": "renew_agreement_update_entitlements", "fires_on_table": "u_slc_agreement", "filter_condition": "u_stateCHANGESTO1^u_auto_renew=true^u_license_type=1", "trigger_sequence": "before", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Update current agreement: set last_reviewed_date and notes\n var today = new GlideDateTime().getDate().toString();\n\n var oldReviewed = current.getValue('u_last_reviewed_date');\n current.setValue('u_last_reviewed_date', today);\n _ewmLog('u_slc_agreement', 'u_last_reviewed_date', oldReviewed, current.getValue('u_last_reviewed_date'), '');\n\n var oldNotes = current.getValue('u_notes');\n current.setValue('u_notes', 'Auto-renewed per seat license on ' + today);\n _ewmLog('u_slc_agreement', 'u_notes', oldNotes, current.getValue('u_notes'), '');\n\n // 2. Update related entitlements: reactivate, extend expiry, add note\n var gr = new GlideRecord('u_slc_entitlement');\n gr.addQuery('u_agreement', current.getUniqueValue());\n gr.query();\n while (gr.next()) {\n var oldStatus = gr.getValue('u_entitlement_status');\n gr.setValue('u_entitlement_status', '1');\n _ewmLog('u_slc_entitlement', 'u_entitlement_status', oldStatus, gr.getValue('u_entitlement_status'), '');\n\n var oldExpiry = gr.getValue('u_expiry_date');\n var endDate = current.getValue('u_end_date');\n gr.setValue('u_expiry_date', endDate || today);\n _ewmLog('u_slc_entitlement', 'u_expiry_date', oldExpiry, gr.getValue('u_expiry_date'), '');\n\n var oldEntNotes = gr.getValue('u_notes');\n gr.setValue('u_notes', 'Reactivated via agreement renewal on ' + today);\n _ewmLog('u_slc_entitlement', 'u_notes', oldEntNotes, gr.getValue('u_notes'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "24d6862d806807103e487b245ac97714", "u_br_name": "auto_audit_on_enterprise_agreement", "u_table_name": "u_slc_audit", "u_field_name": "u_audit_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "28d6862d806807103e487b245ac97714", "u_br_name": "auto_audit_on_enterprise_agreement", "u_table_name": "u_slc_audit", "u_field_name": "u_violations_found", "u_old_value": "", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "28d6862d806807103e487b245ac97717", "u_br_name": "renew_agreement_update_entitlements", "u_table_name": "u_slc_entitlement", "u_field_name": "u_entitlement_status", "u_old_value": "1", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "2cd6862d806807103e487b245ac97715", "u_br_name": "auto_audit_on_enterprise_agreement", "u_table_name": "u_slc_audit_agreement", "u_field_name": "u_audit", "u_old_value": "", "u_new_value": "2cd6862d806807103e487b245ac97714", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "2cd6862d806807103e487b245ac97717", "u_br_name": "renew_agreement_update_entitlements", "u_table_name": "u_slc_entitlement", "u_field_name": "u_notes", "u_old_value": "Auto-created entitlement for agreement SLA-CASCADE-0001", "u_new_value": "Reactivated via agreement renewal on 2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "60d6862d806807103e487b245ac97712", "u_br_name": "init_draft_agreement_defaults", "u_table_name": "u_slc_entitlement", "u_field_name": "u_total_seats", "u_old_value": "", "u_new_value": "250", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "60d6862d806807103e487b245ac97713", "u_br_name": "init_draft_agreement_defaults", "u_table_name": "u_slc_entitlement", "u_field_name": "u_notes", "u_old_value": "", "u_new_value": "Auto-created entitlement for agreement SLA-CASCADE-0001", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "64d6862d806807103e487b245ac97712", "u_br_name": "init_draft_agreement_defaults", "u_table_name": "u_slc_entitlement", "u_field_name": "u_consumed_seats", "u_old_value": "", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "64d6862d806807103e487b245ac97717", "u_br_name": "renew_agreement_update_entitlements", "u_table_name": "u_slc_agreement", "u_field_name": "u_notes", "u_old_value": "Auto-initialized: Draft Per-Seat auto-renew agreement updated. Pending activation.", "u_new_value": "Auto-renewed per seat license on 2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "64d6862d806807103e487b245ac9777d", "u_br_name": "violated_agreement_suspend_entitlements", "u_table_name": "u_slc_entitlement", "u_field_name": "u_available_seats", "u_old_value": "250", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "68d6862d806807103e487b245ac97711", "u_br_name": "init_draft_agreement_defaults", "u_table_name": "u_slc_agreement", "u_field_name": "u_renewal_reminder_days", "u_old_value": "60", "u_new_value": "90", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "68d6862d806807103e487b245ac97712", "u_br_name": "init_draft_agreement_defaults", "u_table_name": "u_slc_entitlement", "u_field_name": "u_entitlement_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "68d6862d806807103e487b245ac97719", "u_br_name": "violated_agreement_suspend_entitlements", "u_table_name": "u_slc_entitlement", "u_field_name": "u_entitlement_status", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "68d6862d806807103e487b245ac9777d", "u_br_name": "violated_agreement_suspend_entitlements", "u_table_name": "u_slc_entitlement", "u_field_name": "u_last_reconciled", "u_old_value": "", "u_new_value": "2026-04-29 04:23:37", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "68d6862d806807103e487b245ac9777e", "u_br_name": "violation_suspend_entitlements_allocs", "u_table_name": "u_slc_entitlement", "u_field_name": "u_over_deployment_flag", "u_old_value": "0", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "6cd6862d806807103e487b245ac97711", "u_br_name": "init_draft_agreement_defaults", "u_table_name": "u_slc_agreement", "u_field_name": "u_notes", "u_old_value": "Original agreement notes before cascade", "u_new_value": "Auto-initialized: Draft Per-Seat auto-renew agreement updated. Pending activation.", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "6cd6862d806807103e487b245ac97712", "u_br_name": "init_draft_agreement_defaults", "u_table_name": "u_slc_entitlement", "u_field_name": "u_expiry_date", "u_old_value": "", "u_new_value": "2026-12-31", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "6cd6862d806807103e487b245ac9777e", "u_br_name": "violation_suspend_entitlements_allocs", "u_table_name": "u_slc_entitlement", "u_field_name": "u_last_reconciled", "u_old_value": "2026-04-29 04:23:37", "u_new_value": "2026-04-29 11:23:37", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "a0d6862d806807103e487b245ac97711", "u_br_name": "init_draft_agreement_defaults", "u_table_name": "u_slc_agreement", "u_field_name": "u_currency", "u_old_value": "EUR", "u_new_value": "USD", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "a4d6862d806807103e487b245ac97714", "u_br_name": "auto_audit_on_enterprise_agreement", "u_table_name": "u_slc_audit", "u_field_name": "u_audit_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "a8d6862d806807103e487b245ac97714", "u_br_name": "auto_audit_on_enterprise_agreement", "u_table_name": "u_slc_audit", "u_field_name": "u_scope_description", "u_old_value": "", "u_new_value": "Auto-generated audit for per-seat auto-renew agreement: Cascade Suite Pro Enterprise License", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "a8d6862d806807103e487b245ac97717", "u_br_name": "renew_agreement_update_entitlements", "u_table_name": "u_slc_entitlement", "u_field_name": "u_expiry_date", "u_old_value": "2026-12-31", "u_new_value": "2026-12-31", "u_error": "", "sys_created_on": "2026-04-29 11:23:37"}, {"sys_id": "acd6862d806807103e487b245ac97715", "u_br_name": "auto_audit_on_enterprise_agreement", "u_table_name": "u_slc_audit_agreement", "u_field_name": 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\"sys_tags\": \"\", \"u_scheduled_end\": \"\", \"u_approved_by\": \"\", \"u_priority\": \"3\", \"sys_id\": \"0cd02f46e96403103e4839baa50711ff\", \"u_requested_move_date\": \"2024-11-15\", \"sys_updated_by\": \"admin\", \"u_cancellation_reason\": \"\", \"u_short_description\": \"Move Marcus Rivera to Floor 3 open desk near Product team\", \"sys_created_on\": \"2026-05-01 07:13:46\", \"u_justification\": \"Currently seated on Floor 1 while primary team is on Floor 3. Daily collaboration requires frequent floor changes which reduces productivity. 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New open-plan space on Floor 2 accommodates up to 10 and supports collaborative workflows.\", \"u_approval_notes\": \"Approved pending IT setup completion. Facilities team notified. Move date confirmed for November 1st.\", \"u_scheduled_start\": \"2024-11-01 07:00:00\", \"u_employee_count\": \"6\", \"sys_created_by\": \"admin\"}], \"u_mvm_space\": [{\"u_name\": \"Floor 4 - Private Office 401\", \"u_notes\": \"Executive floor office. Assigned to Senior Manager following MR0001001 completion.\", \"u_floor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building_floor/0cd02f46e96403103e4839baa50711ff\", \"value\": \"0cd02f46e96403103e4839baa50711ff\"}, \"sys_mod_count\": \"0\", \"u_has_window\": \"true\", \"sys_updated_on\": \"2026-05-01 07:13:46\", \"sys_tags\": \"\", \"u_last_inspected\": \"2024-09-30\", \"u_capacity\": \"1\", \"u_cost_per_month\": \"1200\", \"u_amenities\": \"Standing desk, whiteboard, video conferencing unit, dedicated phone line\", \"sys_id\": \"00d06f46e96403103e4839baa5071102\", \"u_assigned_department\": \"\", \"u_availability_status\": \"2\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:13:46\", \"u_square_footage\": \"185\", \"sys_created_by\": \"admin\", \"u_space_type\": \"2\"}, {\"u_name\": \"Floor 2 - Open Area 2B\", \"u_notes\": \"Reserved for Engineering Team Alpha relocation per MR0001002. IT setup in progress prior to November 1st move date.\", \"u_floor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building_floor/00d06f46e96403103e4839baa5071102\", \"value\": \"00d06f46e96403103e4839baa5071102\"}, \"sys_mod_count\": \"0\", \"u_has_window\": \"true\", \"sys_updated_on\": \"2026-05-01 07:13:47\", \"sys_tags\": \"\", \"u_last_inspected\": \"2024-10-01\", \"u_capacity\": \"10\", \"u_cost_per_month\": \"4500\", \"u_amenities\": \"Adjustable desks, dual monitors per station, collaborative whiteboard wall, kitchenette access, high-speed wired and wireless network\", \"sys_id\": \"50d06f46e96403103e4839baa5071105\", \"u_assigned_department\": \"\", \"u_availability_status\": \"3\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:13:47\", \"u_square_footage\": \"920\", \"sys_created_by\": \"admin\", \"u_space_type\": \"1\"}, {\"u_name\": \"Room 3-107 Alpha\", \"u_notes\": \"Standard private office\", \"u_floor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building_floor/4ca989dee92843103e4839baa50711d6\", \"value\": \"4ca989dee92843103e4839baa50711d6\"}, \"sys_mod_count\": \"0\", \"u_has_window\": \"true\", \"sys_updated_on\": \"2026-05-01 14:51:43\", \"sys_tags\": \"\", \"u_last_inspected\": \"2024-08-01\", \"u_capacity\": \"4\", \"u_cost_per_month\": \"1500\", \"u_amenities\": \"Whiteboard, projector\", \"sys_id\": \"9ca989dee92843103e4839baa50711db\", \"u_assigned_department\": \"\", \"u_availability_status\": \"1\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 14:51:43\", \"u_square_footage\": \"250\", \"sys_created_by\": \"admin\", \"u_space_type\": \"2\"}, {\"u_name\": \"Floor 3 - Open Desk 3-14\", \"u_notes\": \"Located in Product Management cluster zone. Available for reassignment. Candidate destination for MR0001003.\", \"u_floor\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building_floor/50d06f46e96403103e4839baa5071105\", \"value\": \"50d06f46e96403103e4839baa5071105\"}, \"sys_mod_count\": \"0\", \"u_has_window\": \"false\", \"sys_updated_on\": \"2026-05-01 07:13:48\", \"sys_tags\": \"\", \"u_last_inspected\": \"2024-10-10\", \"u_capacity\": \"1\", \"u_cost_per_month\": \"350\", \"u_amenities\": \"Standard desk, single monitor, shared printer access, ergonomic chair\", \"sys_id\": \"a4d06f46e96403103e4839baa5071107\", \"u_assigned_department\": \"\", \"u_availability_status\": \"1\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:13:48\", \"u_square_footage\": \"48\", \"sys_created_by\": \"admin\", \"u_space_type\": \"1\"}], \"u_mvm_building_floor\": [{\"u_managed_by\": \"\", \"u_name\": \"HQ Tower - Floor 2\", \"u_notes\": \"Open-plan engineering floor. 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IT infrastructure upgraded in 2023.\", \"u_emergency_contact\": \"Facilities Desk: +1-415-555-0190\", \"sys_mod_count\": \"0\", \"u_floor_status\": \"1\", \"u_last_renovation_date\": \"2023-03-01\", \"sys_updated_on\": \"2026-05-01 07:13:50\", \"sys_tags\": \"\", \"sys_id\": \"05d06f46e96403103e4839baa50711c7\", \"u_building\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building/74d06f46e96403103e4839baa50711c4\", \"value\": \"74d06f46e96403103e4839baa50711c4\"}, \"sys_updated_by\": \"admin\", \"u_floor_number\": \"2\", \"sys_created_on\": \"2026-05-01 07:13:50\", \"u_is_accessible\": \"true\", \"u_current_occupancy\": \"52\", \"u_floor_plan_url\": \"https://facilities.acmecorp.com/floorplans/hq-tower/floor2.pdf\", \"u_total_capacity\": \"80\", \"sys_created_by\": \"admin\"}, {\"u_managed_by\": \"\", \"u_name\": \"HQ Tower - Floor 3\", \"u_notes\": \"Product Management and Design team floor. Mix of open desks and small conference rooms. Several open desks available in the Product Management cluster zone.\", \"u_emergency_contact\": \"Facilities Desk: +1-415-555-0190\", \"sys_mod_count\": \"0\", \"u_floor_status\": \"1\", \"u_last_renovation_date\": \"2021-11-20\", \"sys_updated_on\": \"2026-05-01 07:13:50\", \"sys_tags\": \"\", \"sys_id\": \"49d06f46e96403103e4839baa50711c9\", \"u_building\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building/05d06f46e96403103e4839baa50711c7\", \"value\": \"05d06f46e96403103e4839baa50711c7\"}, \"sys_updated_by\": \"admin\", \"u_floor_number\": \"3\", \"sys_created_on\": \"2026-05-01 07:13:50\", \"u_is_accessible\": \"true\", \"u_current_occupancy\": \"41\", \"u_floor_plan_url\": \"https://facilities.acmecorp.com/floorplans/hq-tower/floor3.pdf\", \"u_total_capacity\": \"60\", \"sys_created_by\": \"admin\"}, {\"u_managed_by\": \"\", \"u_name\": \"Floor 3 - Alpha\", \"u_notes\": \"Initial floor notes\", \"u_emergency_contact\": \"old-contact@company.com\", \"sys_mod_count\": \"0\", \"u_floor_status\": \"2\", \"u_last_renovation_date\": \"2023-01-15\", \"sys_updated_on\": \"2026-05-01 14:51:42\", \"sys_tags\": \"\", \"sys_id\": \"4ca989dee92843103e4839baa50711d6\", \"u_building\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building/44a989dee92843103e4839baa50711d4\", \"value\": \"44a989dee92843103e4839baa50711d4\"}, \"sys_updated_by\": \"admin\", \"u_floor_number\": \"3\", \"sys_created_on\": \"2026-05-01 14:51:42\", \"u_is_accessible\": \"false\", \"u_current_occupancy\": \"10\", \"u_floor_plan_url\": \"https://facilities.company.com/old-plan\", \"u_total_capacity\": \"50\", \"sys_created_by\": \"admin\"}, {\"u_managed_by\": \"\", \"u_name\": \"HQ Tower - Floor 4\", \"u_notes\": \"Executive floor. Access restricted to senior management and authorized personnel. All offices are private with window views.\", \"u_emergency_contact\": \"Facilities Desk: +1-415-555-0190\", \"sys_mod_count\": \"0\", \"u_floor_status\": \"1\", \"u_last_renovation_date\": \"2022-06-15\", \"sys_updated_on\": \"2026-05-01 07:13:49\", \"sys_tags\": \"\", \"sys_id\": \"74d06f46e96403103e4839baa50711c4\", \"u_building\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building/a4d06f46e96403103e4839baa5071107\", \"value\": \"a4d06f46e96403103e4839baa5071107\"}, \"sys_updated_by\": \"admin\", \"u_floor_number\": \"4\", \"sys_created_on\": \"2026-05-01 07:13:49\", \"u_is_accessible\": \"true\", \"u_current_occupancy\": \"14\", \"u_floor_plan_url\": \"https://facilities.acmecorp.com/floorplans/hq-tower/floor4.pdf\", \"u_total_capacity\": \"20\", \"sys_created_by\": \"admin\"}], \"u_mvm_building\": [{\"u_name\": \"Cascade Test Building Alpha\", \"u_country\": \"US\", \"u_parking_available\": \"true\", \"u_emergency_phone\": \"555-0100\", \"u_max_occupancy\": \"200\", \"u_city\": \"Austin\", \"u_address\": \"100 Innovation Drive\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 14:51:41\", \"sys_tags\": \"\", \"sys_id\": \"44a989dee92843103e4839baa50711d4\", \"u_building_status\": \"1\", \"u_total_floors\": \"5\", \"sys_updated_by\": \"admin\", \"u_year_built\": \"2015\", \"sys_created_on\": \"2026-05-01 14:51:41\", \"u_facilities_manager\": \"\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Austin Regional Office\", \"u_country\": \"United States\", \"u_parking_available\": \"true\", \"u_emergency_phone\": \"+1-512-555-0147\", \"u_max_occupancy\": \"200\", \"u_city\": \"Austin\", \"u_address\": \"1200 Congress Avenue\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:13:52\", \"sys_tags\": \"\", \"sys_id\": \"a9d06f46e96403103e4839baa50711ce\", \"u_building_status\": \"1\", \"u_total_floors\": \"4\", \"sys_updated_by\": \"admin\", \"u_year_built\": \"2012\", \"sys_created_on\": \"2026-05-01 07:13:52\", \"u_facilities_manager\": \"\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"London EMEA Office\", \"u_country\": \"United Kingdom\", \"u_parking_available\": \"false\", \"u_emergency_phone\": \"+44-20-7946-0823\", \"u_max_occupancy\": \"120\", \"u_city\": \"London\", \"u_address\": \"30 Cannon Street\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:13:52\", \"sys_tags\": \"\", \"sys_id\": \"a9d0af46e96403103e4839baa5071159\", \"u_building_status\": \"1\", \"u_total_floors\": \"3\", \"sys_updated_by\": \"admin\", \"u_year_built\": \"1998\", \"sys_created_on\": \"2026-05-01 07:13:52\", \"u_facilities_manager\": \"\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"HQ Tower\", \"u_country\": \"United States\", \"u_parking_available\": \"true\", \"u_emergency_phone\": \"+1-415-555-0199\", \"u_max_occupancy\": \"600\", \"u_city\": \"San Francisco\", \"u_address\": \"500 Market Street\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:13:51\", \"sys_tags\": \"\", \"sys_id\": \"ddd06f46e96403103e4839baa50711cb\", \"u_building_status\": \"1\", \"u_total_floors\": \"10\", \"sys_updated_by\": \"admin\", \"u_year_built\": \"2005\", \"sys_created_on\": \"2026-05-01 07:13:51\", \"u_facilities_manager\": \"\", \"sys_created_by\": \"admin\"}], \"u_mvm_employee\": [{\"u_notes\": \"Primary facilities coordinator for HQ Tower. Manages floor operations for Floors 2, 3, and 4. Key contact for move request scheduling and task assignment.\", \"u_department\": \"\", \"u_work_schedule\": \"1\", \"u_employment_status\": \"1\", \"u_email\": \"jordan.patel@acmecorp.com\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-000815\", \"sys_updated_on\": \"2026-05-01 07:13:54\", \"u_preferred_location\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building/a9d0af46e96403103e4839baa5071159\", \"value\": \"a9d0af46e96403103e4839baa5071159\"}, \"sys_tags\": \"\", \"u_accessibility_needs\": \"\", \"sys_id\": \"02d0af46e96403103e4839baa5071161\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-415-555-0190\", \"sys_created_on\": \"2026-05-01 07:13:54\", \"u_hire_date\": \"2016-11-01\", \"u_manager\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/0ed0af46e96403103e4839baa507115e\", \"value\": \"0ed0af46e96403103e4839baa507115e\"}, \"sys_created_by\": \"admin\", \"u_job_title\": \"Facilities Coordinator\", \"u_full_name\": \"Jordan Patel\"}, {\"u_notes\": \"Currently seated on Floor 1 but primary team is on Floor 3. Submitted MR0001003 requesting reassignment to Floor 3 open desk adjacent to Product Management cluster.\", \"u_department\": \"\", \"u_work_schedule\": \"4\", \"u_employment_status\": \"1\", \"u_email\": \"marcus.rivera@acmecorp.com\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-002187\", \"sys_updated_on\": \"2026-05-01 07:13:54\", \"u_preferred_location\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building/a9d0af46e96403103e4839baa5071159\", \"value\": \"a9d0af46e96403103e4839baa5071159\"}, \"sys_tags\": \"\", \"u_accessibility_needs\": \"\", \"sys_id\": \"0ed0af46e96403103e4839baa507115e\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-415-555-0334\", \"sys_created_on\": \"2026-05-01 07:13:54\", \"u_hire_date\": \"2021-07-19\", \"u_manager\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/bdd0af46e96403103e4839baa507115b\", \"value\": \"bdd0af46e96403103e4839baa507115b\"}, \"sys_created_by\": \"admin\", \"u_job_title\": \"Product Manager\", \"u_full_name\": \"Marcus Rivera\"}, {\"u_notes\": \"Test employee for cascade\", \"u_department\": \"\", \"u_work_schedule\": \"1\", \"u_employment_status\": \"1\", \"u_email\": \"jordan.rivera@company.com\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-90210\", \"sys_updated_on\": \"2026-05-01 14:51:42\", \"u_preferred_location\": \"\", \"sys_tags\": \"\", \"u_accessibility_needs\": \"\", \"sys_id\": \"94a989dee92843103e4839baa50711d9\", \"sys_updated_by\": \"admin\", \"u_phone\": \"555-0142\", \"sys_created_on\": \"2026-05-01 14:51:42\", \"u_hire_date\": \"2020-06-01\", \"u_manager\": \"\", \"sys_created_by\": \"admin\", \"u_job_title\": \"Senior Analyst\", \"u_full_name\": \"Jordan Rivera\"}, {\"u_notes\": \"Relocated to Floor 4 Private Office 401 in October 2024 following promotion. Primary point of contact for executive floor space matters.\", \"u_department\": \"\", \"u_work_schedule\": \"1\", \"u_employment_status\": \"1\", \"u_email\": \"sarah.chen@acmecorp.com\", \"sys_mod_count\": \"0\", \"u_employee_id\": \"EMP-001042\", \"sys_updated_on\": \"2026-05-01 07:13:53\", \"u_preferred_location\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building/a9d0af46e96403103e4839baa5071159\", \"value\": \"a9d0af46e96403103e4839baa5071159\"}, \"sys_tags\": \"\", \"u_accessibility_needs\": \"\", \"sys_id\": \"bdd0af46e96403103e4839baa507115b\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-415-555-0211\", \"sys_created_on\": \"2026-05-01 07:13:53\", \"u_hire_date\": \"2018-03-12\", \"u_manager\": \"\", \"sys_created_by\": \"admin\", \"u_job_title\": \"Senior Manager\", \"u_full_name\": \"Sarah Chen\"}], \"u_mvm_employee_assignment\": [{\"u_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"u_notes\": \"Pending assignment tied to MR0001003. Will become active upon move request approval and completion. Current primary assignment remains on Floor 1.\", \"u_space\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_space/a4d06f46e96403103e4839baa5071107\", \"value\": \"a4d06f46e96403103e4839baa5071107\"}, \"sys_mod_count\": \"0\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/0cd02f46e96403103e4839baa50711ff\", \"value\": \"0cd02f46e96403103e4839baa50711ff\"}, \"sys_updated_on\": \"2026-05-01 07:13:56\", \"sys_tags\": \"\", \"u_is_primary\": \"false\", \"sys_id\": \"22d0af46e96403103e4839baa50711b1\", \"sys_updated_by\": \"admin\", \"u_last_verified\": \"2024-10-20 09:15:00\", \"u_end_date\": \"\", \"sys_created_on\": \"2026-05-01 07:13:56\", \"u_start_date\": \"2024-11-15\", \"u_assignment_status\": \"2\", \"u_assigned_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"u_assignment_type\": \"1\", \"u_cost_center\": \"CC-PROD-007\", \"sys_created_by\": \"admin\"}, {\"u_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"u_notes\": \"Assignment created upon completion of MR0001001. Sarah Chen relocated from Floor 1 to Floor 4 Private Office 401 following promotion to Senior Manager.\", \"u_space\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_space/a4d06f46e96403103e4839baa5071107\", \"value\": \"a4d06f46e96403103e4839baa5071107\"}, \"sys_mod_count\": \"0\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/0cd02f46e96403103e4839baa50711ff\", \"value\": \"0cd02f46e96403103e4839baa50711ff\"}, \"sys_updated_on\": \"2026-05-01 07:13:55\", \"sys_tags\": \"\", \"u_is_primary\": \"true\", \"sys_id\": \"56d0af46e96403103e4839baa5071163\", \"sys_updated_by\": \"admin\", \"u_last_verified\": \"2024-10-15 17:30:00\", \"u_end_date\": \"\", \"sys_created_on\": \"2026-05-01 07:13:55\", \"u_start_date\": \"2024-10-15\", \"u_assignment_status\": \"1\", \"u_assigned_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"u_assignment_type\": \"1\", \"u_cost_center\": \"CC-EXEC-001\", \"sys_created_by\": \"admin\"}, {\"u_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"u_notes\": \"Jordan Patel assigned to Floor 2 as part of facilities team restructuring in March 2023. Proximity to engineering floor supports daily operational oversight responsibilities.\", \"u_space\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_space/a4d06f46e96403103e4839baa5071107\", \"value\": \"a4d06f46e96403103e4839baa5071107\"}, \"sys_mod_count\": \"0\", \"u_move_request\": \"\", \"sys_updated_on\": \"2026-05-01 07:13:57\", \"sys_tags\": \"\", \"u_is_primary\": \"true\", \"sys_id\": \"66d0af46e96403103e4839baa50711b3\", \"sys_updated_by\": \"admin\", \"u_last_verified\": \"2024-10-01 08:00:00\", \"u_end_date\": \"\", \"sys_created_on\": \"2026-05-01 07:13:57\", \"u_start_date\": \"2023-03-15\", \"u_assignment_status\": \"1\", \"u_assigned_by\": \"\", \"u_assignment_type\": \"1\", \"u_cost_center\": \"CC-FAC-002\", \"sys_created_by\": \"admin\"}, {\"u_employee\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/94a989dee92843103e4839baa50711d9\", \"value\": \"94a989dee92843103e4839baa50711d9\"}, \"u_notes\": \"Current active assignment\", \"u_space\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_space/9ca989dee92843103e4839baa50711db\", \"value\": \"9ca989dee92843103e4839baa50711db\"}, \"sys_mod_count\": \"0\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/6ca90ddee92843103e4839baa5071121\", \"value\": \"6ca90ddee92843103e4839baa5071121\"}, \"sys_updated_on\": \"2026-05-01 14:51:45\", \"sys_tags\": \"\", \"u_is_primary\": \"true\", \"sys_id\": \"fca90ddee92843103e4839baa5071126\", \"sys_updated_by\": \"admin\", \"u_last_verified\": \"2024-12-01 08:00:00\", \"u_end_date\": \"\", \"sys_created_on\": \"2026-05-01 14:51:45\", \"u_start_date\": \"2024-11-01\", \"u_assignment_status\": \"1\", \"u_assigned_by\": \"\", \"u_assignment_type\": \"1\", \"u_cost_center\": \"CC-4400\", \"sys_created_by\": \"admin\"}], \"u_mvm_move_task\": [{\"u_actual_hours\": \"4.5\", \"u_assigned_to\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"u_due_date\": \"2024-10-31 17:00:00\", \"u_task_type\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_task_type/e7c02f46e96403103e4839baa50711a1\", \"value\": \"e7c02f46e96403103e4839baa50711a1\"}, \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/0cd02f46e96403103e4839baa50711ff\", \"value\": \"0cd02f46e96403103e4839baa50711ff\"}, \"sys_updated_on\": \"2026-05-01 07:13:58\", \"sys_tags\": \"\", \"u_priority\": \"1\", \"sys_id\": \"8bd0af46e96403103e4839baa50711b8\", \"sys_updated_by\": \"admin\", \"u_short_description\": \"Arrange and configure 6 adjustable workstations in Floor 2 Open Area 2B\", \"sys_created_on\": \"2026-05-01 07:13:58\", \"u_requires_vendor\": \"false\", \"u_estimated_hours\": \"8\", \"sys_created_by\": \"admin\", \"u_completion_notes\": \"\", \"u_task_number\": \"MT0001002\", \"u_task_status\": \"2\"}, {\"u_actual_hours\": \"\", \"u_assigned_to\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/94a989dee92843103e4839baa50711d9\", \"value\": \"94a989dee92843103e4839baa50711d9\"}, \"u_due_date\": \"2025-02-15 09:00:00\", \"u_task_type\": \"\", \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/6ca90ddee92843103e4839baa5071121\", \"value\": \"6ca90ddee92843103e4839baa5071121\"}, \"sys_updated_on\": \"2026-05-01 14:51:44\", \"sys_tags\": \"\", \"u_priority\": \"3\", \"sys_id\": \"b4a90ddee92843103e4839baa5071124\", \"sys_updated_by\": \"admin\", \"u_short_description\": \"Set up workstations in Room 3-107\", \"sys_created_on\": \"2026-05-01 14:51:44\", \"u_requires_vendor\": \"false\", \"u_estimated_hours\": \"4\", \"sys_created_by\": \"admin\", \"u_completion_notes\": \"\", \"u_task_number\": \"MTK0005001\", \"u_task_status\": \"1\"}, {\"u_actual_hours\": \"2.5\", \"u_assigned_to\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"u_due_date\": \"2024-10-15 12:00:00\", \"u_task_type\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_task_type/e7c02f46e96403103e4839baa50711a1\", \"value\": \"e7c02f46e96403103e4839baa50711a1\"}, \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-10-15 11:30:00\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/0cd02f46e96403103e4839baa50711ff\", \"value\": \"0cd02f46e96403103e4839baa50711ff\"}, \"sys_updated_on\": \"2026-05-01 07:13:57\", \"sys_tags\": \"\", \"u_priority\": \"1\", \"sys_id\": \"bad0af46e96403103e4839baa50711b5\", \"sys_updated_by\": \"admin\", \"u_short_description\": \"Configure workstation, network, and phone for Sarah Chen in Office 401\", \"sys_created_on\": \"2026-05-01 07:13:57\", \"u_requires_vendor\": \"false\", \"u_estimated_hours\": \"3\", \"sys_created_by\": \"admin\", \"u_completion_notes\": \"Workstation imaged and joined to domain. Dual monitors installed. Dedicated phone line activated and tested. VPN access confirmed. All systems operational prior to employee arrival.\", \"u_task_number\": \"MT0001001\", \"u_task_status\": \"3\"}, {\"u_actual_hours\": \"\", \"u_assigned_to\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"u_due_date\": \"2024-10-30 17:00:00\", \"u_task_type\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_task_type/e7c02f46e96403103e4839baa50711a1\", \"value\": \"e7c02f46e96403103e4839baa50711a1\"}, \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/0cd02f46e96403103e4839baa50711ff\", \"value\": \"0cd02f46e96403103e4839baa50711ff\"}, \"sys_updated_on\": \"2026-05-01 07:13:59\", \"sys_tags\": \"\", \"u_priority\": \"1\", \"sys_id\": \"dfd0af46e96403103e4839baa50711ba\", \"sys_updated_by\": \"admin\", \"u_short_description\": \"Install additional network drops and configure switch ports for 6 engineering workstations in Area 2B\", \"sys_created_on\": \"2026-05-01 07:13:59\", \"u_requires_vendor\": \"true\", \"u_estimated_hours\": \"6\", \"sys_created_by\": \"admin\", \"u_completion_notes\": \"\", \"u_task_number\": \"MT0001003\", \"u_task_status\": \"1\"}], \"u_mvm_department\": [{\"u_name\": \"Product Management\", \"u_notes\": \"Product Management team primarily located on Floor 3 of HQ Tower. Mix of full-time in-office and hybrid staff. Several open desks available in the cluster zone to accommodate team growth and move requests.\", \"u_primary_building\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building/a9d0af46e96403103e4839baa5071159\", \"value\": \"a9d0af46e96403103e4839baa5071159\"}, \"u_space_policy\": \"3\", \"u_head_of_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"u_department_status\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:14:01\", \"sys_tags\": \"\", \"u_space_budget\": \"32000\", \"u_department_code\": \"PROD\", \"u_established_date\": \"2009-06-01\", \"sys_id\": \"23d0ef46e96403103e4839baa507117d\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:14:01\", \"u_headcount\": \"18\", \"sys_created_by\": \"admin\", \"u_cost_center_code\": \"CC-PROD-007\"}, {\"u_name\": \"Executive Management\", \"u_notes\": \"Executive leadership department occupying Floor 4 of HQ Tower. All staff assigned dedicated private offices. Space budget reviewed annually by CFO.\", \"u_primary_building\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building/a9d0af46e96403103e4839baa5071159\", \"value\": \"a9d0af46e96403103e4839baa5071159\"}, \"u_space_policy\": \"1\", \"u_head_of_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"u_department_status\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:14:00\", \"sys_tags\": \"\", \"u_space_budget\": \"25000\", \"u_department_code\": \"EXEC\", \"u_established_date\": \"2005-01-15\", \"sys_id\": \"2fd0ef46e96403103e4839baa507117a\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:14:00\", \"u_headcount\": \"12\", \"sys_created_by\": \"admin\", \"u_cost_center_code\": \"CC-EXEC-001\"}, {\"u_name\": \"Engineering\", \"u_notes\": \"Engineering department occupying Floor 2 open-plan areas at HQ Tower. Headcount has grown significantly in 2024 following Q3 hiring. Multiple team clusters organized by product area.\", \"u_primary_building\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_building/a9d0af46e96403103e4839baa5071159\", \"value\": \"a9d0af46e96403103e4839baa5071159\"}, \"u_space_policy\": \"1\", \"u_head_of_department\": \"\", \"u_department_status\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:13:59\", \"sys_tags\": \"\", \"u_space_budget\": \"75000\", \"u_department_code\": \"ENG\", \"u_established_date\": \"2005-01-15\", \"sys_id\": \"9fd0ef46e96403103e4839baa5071177\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 07:13:59\", \"u_headcount\": \"48\", \"sys_created_by\": \"admin\", \"u_cost_center_code\": \"CC-ENG-003\"}], \"u_mvm_task_type\": [{\"u_name\": \"Furniture Arrangement\", \"u_vendor_required\": \"false\", \"u_sla_hours\": \"48\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"u_sequence_order\": \"20\", \"sys_updated_on\": \"2026-05-01 07:13:43\", \"sys_tags\": \"\", \"u_category\": \"2\", \"sys_id\": \"17c02f46e96403103e4839baa507119f\", \"u_default_assigned_team\": \"Facilities\", \"u_description\": \"Physically arrange, assemble, and ergonomically configure all furniture at the destination space including adjustable desks, chairs, filing cabinets, and storage units. Ensure layout conforms to floor plan and meets occupational health standards.\", \"sys_updated_by\": \"admin\", \"u_requires_specialist\": \"false\", \"sys_created_on\": \"2026-05-01 07:13:43\", \"u_active\": \"true\", \"u_default_duration_hours\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"IT Setup\", \"u_vendor_required\": \"false\", \"u_sla_hours\": \"24\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"u_sequence_order\": \"10\", \"sys_updated_on\": \"2026-05-01 07:13:42\", \"sys_tags\": \"\", \"u_category\": \"1\", \"sys_id\": \"87c02f46e96403103e4839baa507119c\", \"u_default_assigned_team\": \"IT Support\", \"u_description\": \"Configure and provision all IT equipment at the destination space including workstation imaging, domain join, dual monitor setup, network connectivity, VPN access, and phone line activation. Required for all employee relocations.\", \"sys_updated_by\": \"admin\", \"u_requires_specialist\": \"true\", \"sys_created_on\": \"2026-05-01 07:13:42\", \"u_active\": \"true\", \"u_default_duration_hours\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Access Provisioning\", \"u_vendor_required\": \"false\", \"u_sla_hours\": \"8\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"u_sequence_order\": \"30\", \"sys_updated_on\": \"2026-05-01 07:13:44\", \"sys_tags\": \"\", \"u_category\": \"3\", \"sys_id\": \"e7c02f46e96403103e4839baa50711a1\", \"u_default_assigned_team\": \"Security Operations\", \"u_description\": \"Update physical access control records to grant the employee badge access to the destination floor and space. Revoke access to the previous space as appropriate. Coordinate with building security to ensure access changes are active before the scheduled move date.\", \"sys_updated_by\": \"admin\", \"u_requires_specialist\": \"true\", \"sys_created_on\": \"2026-05-01 07:13:44\", \"u_active\": \"true\", \"u_default_duration_hours\": \"1\", \"sys_created_by\": \"admin\"}], \"u_mvm_space_reservation\": [{\"u_notes\": \"Move Hold placed on Floor 4 Private Office 401 in advance of Sarah Chen's relocation per MR0001001. Reservation expired upon successful move completion on October 15, 2024.\", \"u_space\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_space/a4d06f46e96403103e4839baa5071107\", \"value\": \"a4d06f46e96403103e4839baa5071107\"}, \"u_confirmed_on\": \"2024-10-08 14:30:00\", \"u_reservation_status\": \"4\", \"sys_mod_count\": \"0\", \"u_cancelled_on\": \"\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/0cd02f46e96403103e4839baa50711ff\", \"value\": \"0cd02f46e96403103e4839baa50711ff\"}, \"u_headcount_reserved\": \"1\", \"sys_updated_on\": \"2026-05-01 07:14:02\", \"sys_tags\": \"\", \"u_reserved_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"sys_id\": \"04e0ef46e96403103e4839baa5071182\", \"sys_updated_by\": \"admin\", \"u_cancellation_reason\": \"\", \"sys_created_on\": \"2026-05-01 07:14:02\", \"u_start_datetime\": \"2024-10-10 00:00:00\", \"u_reservation_type\": \"1\", \"sys_created_by\": \"admin\", \"u_end_datetime\": \"2024-10-15 17:00:00\"}, {\"u_notes\": \"Temporary hold placed on Floor 3 Open Desk 3-14 while move request MR0001003 for Marcus Rivera is under review. Reservation will be upgraded to confirmed upon approval or released if the request is rejected or cancelled. Desk remains available in system but flagged for this pending request.\", \"u_space\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_space/a4d06f46e96403103e4839baa5071107\", \"value\": \"a4d06f46e96403103e4839baa5071107\"}, \"u_confirmed_on\": \"\", \"u_reservation_status\": \"1\", \"sys_mod_count\": \"0\", \"u_cancelled_on\": \"\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/0cd02f46e96403103e4839baa50711ff\", \"value\": \"0cd02f46e96403103e4839baa50711ff\"}, \"u_headcount_reserved\": \"1\", \"sys_updated_on\": \"2026-05-01 07:14:03\", \"sys_tags\": \"\", \"u_reserved_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"sys_id\": \"5ce02386e96403103e4839baa5071119\", \"sys_updated_by\": \"admin\", \"u_cancellation_reason\": \"\", \"sys_created_on\": \"2026-05-01 07:14:03\", \"u_start_datetime\": \"2024-10-21 00:00:00\", \"u_reservation_type\": \"2\", \"sys_created_by\": \"admin\", \"u_end_datetime\": \"2024-11-15 17:00:00\"}, {\"u_notes\": \"Move Hold confirmed for Floor 2 Open Area 2B to secure destination space for Engineering Team Alpha relocation (MR0001002). Space is reserved and marked as Reserved in availability. IT and facilities tasks in progress. Reservation will be released upon move completion.\", \"u_space\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_space/a4d06f46e96403103e4839baa5071107\", \"value\": \"a4d06f46e96403103e4839baa5071107\"}, \"u_confirmed_on\": \"2024-10-20 09:00:00\", \"u_reservation_status\": \"2\", \"sys_mod_count\": \"0\", \"u_cancelled_on\": \"\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/0cd02f46e96403103e4839baa50711ff\", \"value\": \"0cd02f46e96403103e4839baa50711ff\"}, \"u_headcount_reserved\": \"6\", \"sys_updated_on\": \"2026-05-01 07:14:02\", \"sys_tags\": \"\", \"u_reserved_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"sys_id\": \"77d0ef46e96403103e4839baa507117f\", \"sys_updated_by\": \"admin\", \"u_cancellation_reason\": \"\", \"sys_created_on\": \"2026-05-01 07:14:02\", \"u_start_datetime\": \"2024-10-20 00:00:00\", \"u_reservation_type\": \"1\", \"sys_created_by\": \"admin\", \"u_end_datetime\": \"2024-11-01 18:00:00\"}], \"u_mvm_move_audit_log\": [{\"u_ip_address\": \"10.10.2.18\", \"u_old_value\": \"4\", \"u_event_datetime\": \"2024-10-15 17:25:00\", \"sys_mod_count\": \"0\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/0cd02f46e96403103e4839baa50711ff\", \"value\": \"0cd02f46e96403103e4839baa50711ff\"}, \"sys_updated_on\": \"2026-05-01 07:14:04\", \"sys_tags\": \"\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"sys_id\": \"20e02386e96403103e4839baa507111f\", \"u_event_type\": \"5\", \"u_previous_state\": \"In Progress\", \"sys_updated_by\": \"admin\", \"u_comments\": \"All move tasks completed successfully. IT setup finished at 11:30, furniture confirmed in place, access provisioning updated. Employee assignment record updated to Floor 4 Private Office 401. Move closed.\", \"sys_created_on\": \"2026-05-01 07:14:04\", \"u_field_changed\": \"state\", \"u_new_state\": \"Completed\", \"u_new_value\": \"5\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.10.4.52\", \"u_old_value\": \"\", \"u_event_datetime\": \"2024-10-20 08:55:00\", \"sys_mod_count\": \"0\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/0cd02f46e96403103e4839baa50711ff\", \"value\": \"0cd02f46e96403103e4839baa50711ff\"}, \"sys_updated_on\": \"2026-05-01 07:14:05\", \"sys_tags\": \"\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"sys_id\": \"34e02386e96403103e4839baa5071121\", \"u_event_type\": \"3\", \"u_previous_state\": \"Submitted\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Destination space Floor 2 - Open Area 2B formally assigned and confirmed during approval. Space capacity of 10 satisfies employee count of 6. Move Hold reservation created. IT and facilities tasks generated and assigned.\", \"sys_created_on\": \"2026-05-01 07:14:05\", \"u_field_changed\": \"destination_space\", \"u_new_state\": \"Approved\", \"u_new_value\": \"Floor 2 - Open Area 2B\", \"sys_created_by\": \"admin\"}, {\"u_ip_address\": \"10.10.4.52\", \"u_old_value\": \"2\", \"u_event_datetime\": \"2024-10-08 14:15:00\", \"sys_mod_count\": \"0\", \"u_move_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_move_request/0cd02f46e96403103e4839baa50711ff\", \"value\": \"0cd02f46e96403103e4839baa50711ff\"}, \"sys_updated_on\": \"2026-05-01 07:14:04\", \"sys_tags\": \"\", \"u_performed_by\": {\"link\": \"https://instance.service-now.com/api/now/table/u_mvm_employee/02d0af46e96403103e4839baa5071161\", \"value\": \"02d0af46e96403103e4839baa5071161\"}, \"sys_id\": \"d0e02386e96403103e4839baa507111c\", \"u_event_type\": \"1\", \"u_previous_state\": \"Submitted\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Move request approved by Senior Manager. Destination space confirmed available and meets capacity requirements. IT and facilities tasks scheduled for October 15th move date.\", \"sys_created_on\": \"2026-05-01 07:14:04\", \"u_field_changed\": \"state\", \"u_new_state\": \"Approved\", \"u_new_value\": \"3\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_mvm_move_request\": {\"u_number\": {\"type\": \"str\"}, \"u_destination_space\": {\"FK\": \"u_mvm_space\"}, \"u_requested_by\": {\"FK\": \"u_mvm_employee\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Approved\", \"In Progress\", \"Completed\"]}, \"u_short_description\": {\"type\": \"str\"}, \"u_justification\": {\"type\": \"str\"}, \"u_employee_count\": {\"type\": \"int\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"High\", \"Medium\", \"Low\"]}, \"u_requested_move_date\": {\"type\": \"str\"}, \"u_approved_by\": {\"FK\": \"u_mvm_employee\"}, \"u_approval_notes\": {\"type\": \"str\"}, \"u_cancellation_reason\": {\"type\": \"str\"}, \"u_scheduled_start\": {\"type\": \"str\"}, \"u_scheduled_end\": {\"type\": \"str\"}}, \"u_mvm_space\": {\"u_name\": {\"type\": \"str\"}, \"u_floor\": {\"FK\": \"u_mvm_building_floor\"}, \"u_space_type\": {\"type\": \"str\", \"enum\": [\"Open Desk\", \"Private Office\", \"Conference Room\", \"Cubicle\"]}, \"u_capacity\": {\"type\": \"int\"}, \"u_availability_status\": {\"type\": \"str\", \"enum\": [\"Available\", \"Occupied\", \"Reserved\", \"Under Maintenance\"]}, \"u_square_footage\": {\"type\": \"decimal\"}, \"u_has_window\": {\"type\": \"bool\"}, \"u_amenities\": {\"type\": \"str\"}, \"u_cost_per_month\": {\"type\": \"decimal\"}, \"u_last_inspected\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}, \"u_assigned_department\": {\"FK\": \"u_mvm_department\"}}, \"u_mvm_building_floor\": {\"u_name\": {\"type\": \"str\"}, \"u_building\": {\"FK\": \"u_mvm_building\"}, \"u_floor_number\": {\"type\": \"int\"}, \"u_total_capacity\": {\"type\": \"int\"}, \"u_current_occupancy\": {\"type\": \"int\"}, \"u_floor_plan_url\": {\"type\": \"str\"}, \"u_emergency_contact\": {\"type\": \"str\"}, \"u_is_accessible\": {\"type\": \"bool\"}, \"u_floor_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"Under Renovation\"]}, \"u_managed_by\": {\"FK\": \"u_mvm_employee\"}, \"u_last_renovation_date\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_mvm_building\": {\"u_name\": {\"type\": \"str\"}, \"u_address\": {\"type\": \"str\"}, \"u_city\": {\"type\": \"str\"}, \"u_country\": {\"type\": \"str\"}, \"u_total_floors\": {\"type\": \"int\"}, \"u_building_status\": {\"type\": \"str\", \"enum\": [\"Operational\", \"Closed\", \"Under Construction\"]}, \"u_year_built\": {\"type\": \"int\"}, \"u_facilities_manager\": {\"FK\": \"u_mvm_employee\"}, \"u_emergency_phone\": {\"type\": \"str\"}, \"u_parking_available\": {\"type\": \"bool\"}, \"u_max_occupancy\": {\"type\": \"int\"}}, \"u_mvm_employee\": {\"u_employee_id\": {\"type\": \"str\"}, \"u_full_name\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_mvm_department\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_job_title\": {\"type\": \"str\"}, \"u_employment_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"On Leave\", \"Terminated\"]}, \"u_hire_date\": {\"type\": \"str\"}, \"u_work_schedule\": {\"type\": \"str\", \"enum\": [\"Full Time\", \"Part Time\", \"Remote\", \"Hybrid\"]}, \"u_accessibility_needs\": {\"type\": \"str\"}, \"u_preferred_location\": {\"FK\": \"u_mvm_building\"}, \"u_manager\": {\"FK\": \"u_mvm_employee\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_mvm_employee_assignment\": {\"u_employee\": {\"FK\": \"u_mvm_employee\"}, \"u_space\": {\"FK\": \"u_mvm_space\"}, \"u_move_request\": {\"FK\": \"u_mvm_move_request\"}, \"u_assignment_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Pending\", \"Expired\"]}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_is_primary\": {\"type\": \"bool\"}, \"u_assigned_by\": {\"FK\": \"u_mvm_employee\"}, \"u_assignment_type\": {\"type\": \"str\", \"enum\": [\"Permanent\", \"Temporary\", \"Hot Desk\"]}, \"u_cost_center\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}, \"u_last_verified\": {\"type\": \"str\"}}, \"u_mvm_move_task\": {\"u_move_request\": {\"FK\": \"u_mvm_move_request\"}, \"u_task_number\": {\"type\": \"str\"}, \"u_task_type\": {\"FK\": \"u_mvm_task_type\"}, \"u_short_description\": {\"type\": \"str\"}, \"u_task_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Completed\", \"Cancelled\"]}, \"u_assigned_to\": {\"FK\": \"u_mvm_employee\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_estimated_hours\": {\"type\": \"decimal\"}, \"u_actual_hours\": {\"type\": \"decimal\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"High\", \"Medium\", \"Low\"]}, \"u_completion_notes\": {\"type\": \"str\"}, \"u_requires_vendor\": {\"type\": \"bool\"}}, \"u_mvm_department\": {\"u_name\": {\"type\": \"str\"}, \"u_department_code\": {\"type\": \"str\"}, \"u_head_of_department\": {\"FK\": \"u_mvm_employee\"}, \"u_headcount\": {\"type\": \"int\"}, \"u_space_budget\": {\"type\": \"decimal\"}, \"u_primary_building\": {\"FK\": \"u_mvm_building\"}, \"u_department_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"Merged\"]}, \"u_cost_center_code\": {\"type\": \"str\"}, \"u_space_policy\": {\"type\": \"str\", \"enum\": [\"Assigned Seating\", \"Hot Desking\", \"Hybrid\"]}, \"u_notes\": {\"type\": \"str\"}, \"u_established_date\": {\"type\": \"str\"}}, \"u_mvm_task_type\": {\"u_name\": {\"type\": \"str\"}, \"u_category\": {\"type\": \"str\", \"enum\": [\"IT\", \"Facilities\", \"Security\", \"Logistics\"]}, \"u_description\": {\"type\": \"str\"}, \"u_default_duration_hours\": {\"type\": \"decimal\"}, \"u_requires_specialist\": {\"type\": \"bool\"}, \"u_default_assigned_team\": {\"type\": \"str\"}, \"u_sla_hours\": {\"type\": \"int\"}, \"u_is_mandatory\": {\"type\": \"bool\"}, \"u_vendor_required\": {\"type\": \"bool\"}, \"u_active\": {\"type\": \"bool\"}, \"u_sequence_order\": {\"type\": \"int\"}}, \"u_mvm_space_reservation\": {\"u_space\": {\"FK\": \"u_mvm_space\"}, \"u_move_request\": {\"FK\": \"u_mvm_move_request\"}, \"u_reserved_by\": {\"FK\": \"u_mvm_employee\"}, \"u_reservation_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Confirmed\", \"Cancelled\", \"Expired\"]}, \"u_start_datetime\": {\"type\": \"str\"}, \"u_end_datetime\": {\"type\": \"str\"}, \"u_reservation_type\": {\"type\": \"str\", \"enum\": [\"Move Hold\", \"Temporary\", \"Permanent\"]}, \"u_notes\": {\"type\": \"str\"}, \"u_confirmed_on\": {\"type\": \"str\"}, \"u_cancelled_on\": {\"type\": \"str\"}, \"u_cancellation_reason\": {\"type\": \"str\"}, \"u_headcount_reserved\": {\"type\": \"int\"}}, \"u_mvm_move_audit_log\": {\"u_move_request\": {\"FK\": \"u_mvm_move_request\"}, \"u_performed_by\": {\"FK\": \"u_mvm_employee\"}, \"u_event_type\": {\"type\": \"str\", \"enum\": [\"State Change\", \"Field Update\", \"Assignment\", \"Cancellation\", \"Completion\"]}, \"u_previous_state\": {\"type\": \"str\"}, \"u_new_state\": {\"type\": \"str\"}, \"u_event_datetime\": {\"type\": \"str\"}, \"u_field_changed\": {\"type\": \"str\"}, \"u_old_value\": {\"type\": \"str\"}, \"u_new_value\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_ip_address\": {\"type\": \"str\"}}}", "business_rules": [{"name": "approve_high_pri_reserve_space_log", "fires_on_table": "u_mvm_move_request", "filter_condition": "u_stateCHANGESTO3^u_priority=1", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Update destination space: set availability to Reserved and add notes\n var destSpaceSysId = current.getValue('u_destination_space');\n if (destSpaceSysId) {\n var grSpace = new GlideRecord('u_mvm_space');\n grSpace.addQuery('sys_id', destSpaceSysId);\n grSpace.query();\n if (grSpace.next()) {\n var oldStatus = grSpace.getValue('u_availability_status');\n grSpace.setValue('u_availability_status', '3');\n _ewmLog('u_mvm_space', 'u_availability_status', oldStatus, grSpace.getValue('u_availability_status'), '');\n\n var oldNotes = grSpace.getValue('u_notes');\n grSpace.setValue('u_notes', 'Reserved for approved high-priority move request ' + current.getValue('u_number'));\n _ewmLog('u_mvm_space', 'u_notes', oldNotes, grSpace.getValue('u_notes'), '');\n\n try {\n var r = grSpace.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + grSpace.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Insert audit log entry for the state change\n var grLog = new GlideRecord('u_mvm_move_audit_log');\n grLog.initialize();\n grLog.setValue('u_move_request', current.getUniqueValue());\n _ewmLog('u_mvm_move_audit_log', 'u_move_request', '', current.getUniqueValue(), '');\n\n grLog.setValue('u_event_type', '1');\n _ewmLog('u_mvm_move_audit_log', 'u_event_type', '', '1', '');\n\n var prevState = previous.getValue('u_state') || '';\n grLog.setValue('u_previous_state', prevState);\n _ewmLog('u_mvm_move_audit_log', 'u_previous_state', '', prevState, '');\n\n grLog.setValue('u_new_state', '3');\n _ewmLog('u_mvm_move_audit_log', 'u_new_state', '', '3', '');\n\n grLog.setValue('u_event_datetime', new GlideDateTime().getDisplayValue());\n _ewmLog('u_mvm_move_audit_log', 'u_event_datetime', '', new GlideDateTime().getDisplayValue(), '');\n\n grLog.setValue('u_comments', 'Move request approved with high priority - space reserved automatically');\n _ewmLog('u_mvm_move_audit_log', 'u_comments', '', 'Move request approved with high priority - space reserved automatically', '');\n\n try {\n var r2 = grLog.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grLog.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}, {"name": "space_reserved_set_details", "fires_on_table": "u_mvm_space", "filter_condition": "u_availability_statusCHANGESTO3^u_capacityISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // After-BR: When a space is reserved, re-fetch the space record and explicitly\n // update notes, amenities, last_inspected, and cost_per_month via GlideRecord.update()\n // so that a distinct update event is generated for the next slot in the linear chain.\n\n var spaceSysId = current.getUniqueValue();\n var grSpace = new GlideRecord('u_mvm_space');\n grSpace.addQuery('sys_id', spaceSysId);\n grSpace.query();\n if (grSpace.next()) {\n var oldNotes = grSpace.getValue('u_notes');\n grSpace.setValue('u_notes', 'Space reserved for incoming move request');\n _ewmLog('u_mvm_space', 'u_notes', oldNotes, grSpace.getValue('u_notes'), '');\n\n var oldAmenities = grSpace.getValue('u_amenities');\n grSpace.setValue('u_amenities', 'Pending verification after move');\n _ewmLog('u_mvm_space', 'u_amenities', oldAmenities, grSpace.getValue('u_amenities'), '');\n\n var oldLastInspected = grSpace.getValue('u_last_inspected');\n var today = new GlideDateTime().getDate().toString();\n grSpace.setValue('u_last_inspected', today);\n _ewmLog('u_mvm_space', 'u_last_inspected', oldLastInspected, grSpace.getValue('u_last_inspected'), '');\n\n var oldCost = grSpace.getValue('u_cost_per_month');\n grSpace.setValue('u_cost_per_month', '0');\n _ewmLog('u_mvm_space', 'u_cost_per_month', oldCost, grSpace.getValue('u_cost_per_month'), '');\n\n try {\n var r = grSpace.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + grSpace.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}, {"name": "space_update_sync_floor_assign_task", "fires_on_table": "u_mvm_space", "filter_condition": "u_notesISNOTEMPTY^u_cost_per_monthISNOTEMPTY^u_amenitiesISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update the building floor's notes based on space update\n var floorRef = current.getValue('u_floor');\n if (floorRef) {\n var grFloor = new GlideRecord('u_mvm_building_floor');\n grFloor.addQuery('sys_id', floorRef);\n grFloor.query();\n if (grFloor.next()) {\n var oldNotes = grFloor.getValue('u_notes');\n grFloor.setValue('u_notes', 'Space updated: ' + current.getValue('u_name'));\n _ewmLog('u_mvm_building_floor', 'u_notes', oldNotes, grFloor.getValue('u_notes'), '');\n try { var r1 = grFloor.update(); if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grFloor.getLastErrorMessage()); } } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Update employee assignments linked to this space\n var grAssign = new GlideRecord('u_mvm_employee_assignment');\n grAssign.addQuery('u_space', current.getUniqueValue());\n grAssign.addQuery('u_assignment_status', '1');\n grAssign.query();\n while (grAssign.next()) {\n var oldVerified = grAssign.getValue('u_last_verified');\n var nowStr = new GlideDateTime().getDisplayValue();\n grAssign.setValue('u_last_verified', nowStr);\n _ewmLog('u_mvm_employee_assignment', 'u_last_verified', oldVerified, grAssign.getValue('u_last_verified'), '');\n try { var r2 = grAssign.update(); if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grAssign.getLastErrorMessage()); } } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n\n // 3. Update open move tasks referencing move requests that target this space\n var grReq = new GlideRecord('u_mvm_move_request');\n grReq.addQuery('u_destination_space', current.getUniqueValue());\n grReq.addQuery('u_state', '4');\n grReq.query();\n while (grReq.next()) {\n var grTask = new GlideRecord('u_mvm_move_task');\n grTask.addQuery('u_move_request', grReq.getUniqueValue());\n grTask.addQuery('u_task_status', '1');\n grTask.query();\n while (grTask.next()) {\n var oldDesc = grTask.getValue('u_short_description');\n grTask.setValue('u_short_description', 'Space info refreshed - verify setup');\n _ewmLog('u_mvm_move_task', 'u_short_description', oldDesc, grTask.getValue('u_short_description'), '');\n var oldPri = grTask.getValue('u_priority');\n grTask.setValue('u_priority', '1');\n _ewmLog('u_mvm_move_task', 'u_priority', oldPri, '1', '');\n try { var r3 = grTask.update(); if (!r3) { _ewmLog('','','','', 'GR update failed: ' + grTask.getLastErrorMessage()); } } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n }\n\n})(current, previous);"}, {"name": "task_priority_update_set_details", "fires_on_table": "u_mvm_move_task", "filter_condition": "u_priorityCHANGESTO1^u_short_descriptionISNOTEMPTY^u_task_status=1", "trigger_sequence": "before", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // Before-BR on u_mvm_move_task: when priority changes to High on an Open task\n // with a non-empty short description, stamp task fields and update the parent\n // move request's employee assignment records.\n\n // 1. Set u_requires_vendor to true (high priority tasks need vendor)\n var oldVendor = current.getValue('u_requires_vendor');\n current.setValue('u_requires_vendor', 'true');\n _ewmLog('u_mvm_move_task', 'u_requires_vendor', oldVendor, current.getValue('u_requires_vendor'), '');\n\n // 2. Set u_estimated_hours to 8 for high priority tasks\n var oldHours = current.getValue('u_estimated_hours');\n current.setValue('u_estimated_hours', '8');\n _ewmLog('u_mvm_move_task', 'u_estimated_hours', oldHours, current.getValue('u_estimated_hours'), '');\n\n // 3. Set u_completion_notes with escalation notice\n var oldNotes = current.getValue('u_completion_notes');\n current.setValue('u_completion_notes', 'Escalated to high priority - vendor coordination required');\n _ewmLog('u_mvm_move_task', 'u_completion_notes', oldNotes, current.getValue('u_completion_notes'), '');\n\n // 4. Update related employee assignments linked to the same move request\n var moveReqId = current.getValue('u_move_request');\n if (moveReqId) {\n var gr = new GlideRecord('u_mvm_employee_assignment');\n gr.addQuery('u_move_request', moveReqId);\n gr.query();\n while (gr.next()) {\n // Set u_notes to reflect priority escalation\n var oldAssignNotes = gr.getValue('u_notes');\n gr.setValue('u_notes', 'High priority move task escalated');\n _ewmLog('u_mvm_employee_assignment', 'u_notes', oldAssignNotes, gr.getValue('u_notes'), '');\n\n // Set u_last_verified to current time\n var oldVerified = gr.getValue('u_last_verified');\n var nowStr = new GlideDateTime().getDisplayValue();\n gr.setValue('u_last_verified', nowStr);\n _ewmLog('u_mvm_employee_assignment', 'u_last_verified', oldVerified, gr.getValue('u_last_verified'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "update_floor_on_assignment_verified", "fires_on_table": "u_mvm_employee_assignment", "filter_condition": "u_notesISNOTEMPTY^u_last_verifiedISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n var spaceRef = current.getValue('u_space');\n if (!spaceRef) return;\n var spGr = new GlideRecord('u_mvm_space');\n if (!spGr.get(spaceRef)) return;\n var floorRef = spGr.getValue('u_floor');\n if (!floorRef) return;\n\n var gr = new GlideRecord('u_mvm_building_floor');\n gr.addQuery('sys_id', floorRef);\n gr.query();\n while (gr.next()) {\n var oldOcc = gr.getValue('u_current_occupancy');\n var newOcc = parseInt(oldOcc || '0', 10) + 1;\n gr.setValue('u_current_occupancy', newOcc);\n _ewmLog('u_mvm_building_floor', 'u_current_occupancy', oldOcc, String(newOcc), '');\n\n var oldStatus = gr.getValue('u_floor_status');\n gr.setValue('u_floor_status', '1');\n _ewmLog('u_mvm_building_floor', 'u_floor_status', oldStatus, '1', '');\n\n var oldAccessible = gr.getValue('u_is_accessible');\n gr.setValue('u_is_accessible', 'true');\n _ewmLog('u_mvm_building_floor', 'u_is_accessible', oldAccessible, 'true', '');\n\n var oldContact = gr.getValue('u_emergency_contact');\n gr.setValue('u_emergency_contact', 'facilities@company.com');\n _ewmLog('u_mvm_building_floor', 'u_emergency_contact', oldContact, 'facilities@company.com', '');\n\n var oldNotes = gr.getValue('u_notes');\n var noteText = 'Occupancy updated via assignment ' + current.getValue('sys_id');\n gr.setValue('u_notes', noteText);\n _ewmLog('u_mvm_building_floor', 'u_notes', oldNotes, noteText, '');\n\n var oldUrl = gr.getValue('u_floor_plan_url');\n gr.setValue('u_floor_plan_url', 'https://facilities.company.com/floorplan/' + floorRef);\n _ewmLog('u_mvm_building_floor', 'u_floor_plan_url', oldUrl, 'https://facilities.company.com/floorplan/' + floorRef, '');\n\n try {\n var r = gr.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + gr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n})(current, previous);"}, {"name": "floor_occ_sync_building_capacity", "fires_on_table": "u_mvm_building_floor", "filter_condition": "u_current_occupancyCHANGES^u_floor_status=1", "trigger_sequence": "before", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // Before-BR on u_mvm_building_floor: when occupancy changes on an active floor,\n // update floor notes and emergency_contact, then update parent building stats.\n\n var occVal = current.getValue('u_current_occupancy');\n var capVal = current.getValue('u_total_capacity');\n\n // 1. Update floor notes with occupancy summary\n var oldNotes = current.getValue('u_notes');\n var newNotes = 'Occupancy updated to ' + occVal + ' of ' + capVal + ' capacity';\n current.setValue('u_notes', newNotes);\n _ewmLog('u_mvm_building_floor', 'u_notes', oldNotes, current.getValue('u_notes'), '');\n\n // 2. Update floor emergency_contact with timestamp\n var oldContact = current.getValue('u_emergency_contact');\n var newContact = 'Facilities Desk - Last occupancy change processed';\n current.setValue('u_emergency_contact', newContact);\n _ewmLog('u_mvm_building_floor', 'u_emergency_contact', oldContact, current.getValue('u_emergency_contact'), '');\n\n // 3. Update parent building max_occupancy and emergency_phone\n var buildingRef = current.getValue('u_building');\n if (buildingRef) {\n var grBldg = new GlideRecord('u_mvm_building');\n grBldg.addQuery('sys_id', buildingRef);\n grBldg.query();\n if (grBldg.next()) {\n // Recalculate building max_occupancy from all active floors\n var grFloors = new GlideRecord('u_mvm_building_floor');\n grFloors.addQuery('u_building', buildingRef);\n grFloors.addQuery('u_floor_status', '1');\n grFloors.query();\n var totalCap = 0;\n while (grFloors.next()) {\n var floorSys = grFloors.getUniqueValue();\n if (floorSys == current.getUniqueValue()) {\n totalCap += parseInt(capVal, 10) || 0;\n } else {\n totalCap += parseInt(grFloors.getValue('u_total_capacity'), 10) || 0;\n }\n }\n\n var oldMax = grBldg.getValue('u_max_occupancy');\n grBldg.setValue('u_max_occupancy', totalCap);\n _ewmLog('u_mvm_building', 'u_max_occupancy', oldMax, grBldg.getValue('u_max_occupancy'), '');\n\n var oldPhone = grBldg.getValue('u_emergency_phone');\n grBldg.setValue('u_emergency_phone', '555-0199');\n _ewmLog('u_mvm_building', 'u_emergency_phone', oldPhone, grBldg.getValue('u_emergency_phone'), '');\n\n try {\n var r = grBldg.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + grBldg.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "129ec6ed80a807103e487b245ac97733", "u_br_name": "space_update_sync_floor_assign_task", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_notes", "u_old_value": "Initial floor notes", "u_new_value": "Space updated: Room 3-107 Alpha", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "129ec6ed80a807103e487b245ac9774f", "u_br_name": "update_floor_on_assignment_verified", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_floor_plan_url", "u_old_value": "https://facilities.company.com/old-plan", "u_new_value": "https://facilities.company.com/floorplan/119e86ed80a807103e487b245ac977b4", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "129ec6ed80a807103e487b245ac97752", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_move_task", "u_field_name": "u_priority", "u_old_value": "3", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "129ec6ed80a807103e487b245ac97753", "u_br_name": "task_priority_update_set_details", "u_table_name": "u_mvm_employee_assignment", "u_field_name": "u_notes", "u_old_value": "Current active assignment", "u_new_value": "High priority move task escalated", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "129ec6ed80a807103e487b245ac97754", "u_br_name": "update_floor_on_assignment_verified", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_is_accessible", "u_old_value": "1", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "129ec6ed80a807103e487b245ac97755", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_building", "u_field_name": "u_max_occupancy", "u_old_value": "0", "u_new_value": "50", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "129ec6ed80a807103e487b245ac97758", "u_br_name": "space_reserved_set_details", "u_table_name": "u_mvm_space", "u_field_name": "u_amenities", "u_old_value": "Whiteboard, projector", "u_new_value": "Pending verification after move", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "129ec6ed80a807103e487b245ac9775a", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_move_task", "u_field_name": "u_priority", "u_old_value": "1", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "169ec6ed80a807103e487b245ac97754", "u_br_name": "update_floor_on_assignment_verified", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_notes", "u_old_value": "Occupancy updated to 11 of 50 capacity", "u_new_value": "Occupancy updated via assignment f99e86ed80a807103e487b245ac977dd", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "169ec6ed80a807103e487b245ac97758", "u_br_name": "space_reserved_set_details", "u_table_name": "u_mvm_space", "u_field_name": "u_cost_per_month", "u_old_value": "1500", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "169ec6ed80a807103e487b245ac97759", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_building", "u_field_name": "u_emergency_phone", "u_old_value": "555-0199", "u_new_value": "555-0199", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "1a9ec6ed80a807103e487b245ac9774e", "u_br_name": "update_floor_on_assignment_verified", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_floor_status", "u_old_value": "2", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "1a9ec6ed80a807103e487b245ac97758", "u_br_name": "space_update_sync_floor_assign_task", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_notes", "u_old_value": "Occupancy updated to 12 of 50 capacity", "u_new_value": "Space updated: Room 3-107 Alpha", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "1e9ec6ed80a807103e487b245ac9774e", "u_br_name": "update_floor_on_assignment_verified", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_emergency_contact", "u_old_value": "old-contact@company.com", "u_new_value": "facilities@company.com", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "1e9ec6ed80a807103e487b245ac97753", "u_br_name": "update_floor_on_assignment_verified", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_current_occupancy", "u_old_value": "11", "u_new_value": "12", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "1e9ec6ed80a807103e487b245ac97754", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_emergency_contact", "u_old_value": "facilities@company.com", "u_new_value": "Facilities Desk - Last occupancy change processed", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "1e9ec6ed80a807103e487b245ac97758", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_notes", "u_old_value": "Space updated: Room 3-107 Alpha", "u_new_value": "Occupancy updated to 12 of 50 capacity", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "529ec6ed80a807103e487b245ac97732", "u_br_name": "approve_high_pri_reserve_space_log", "u_table_name": "u_mvm_space", "u_field_name": "u_availability_status", "u_old_value": "1", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "529ec6ed80a807103e487b245ac9775b", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_move_audit_log", "u_field_name": "u_event_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "569ec6ed80a807103e487b245ac97734", "u_br_name": "space_update_sync_floor_assign_task", "u_table_name": "u_mvm_employee_assignment", "u_field_name": "u_last_verified", "u_old_value": "2024-12-01 08:00:00", "u_new_value": "2026-04-29 04:57:35", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "569ec6ed80a807103e487b245ac9774f", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_notes", "u_old_value": "Occupancy updated via assignment f99e86ed80a807103e487b245ac977dd", "u_new_value": "Occupancy updated to 11 of 50 capacity", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "569ec6ed80a807103e487b245ac9775b", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_move_audit_log", "u_field_name": "u_new_state", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "5a9ec6ed80a807103e487b245ac97752", "u_br_name": "task_priority_update_set_details", "u_table_name": "u_mvm_move_task", "u_field_name": "u_requires_vendor", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "5a9ec6ed80a807103e487b245ac9775b", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_move_audit_log", "u_field_name": "u_comments", "u_old_value": "", "u_new_value": "Move request approved with high priority - space reserved automatically", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "5e9ec6ed80a807103e487b245ac9774f", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_building", "u_field_name": "u_emergency_phone", "u_old_value": "555-0100", "u_new_value": "555-0199", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "5e9ec6ed80a807103e487b245ac97752", "u_br_name": "task_priority_update_set_details", "u_table_name": "u_mvm_move_task", "u_field_name": "u_completion_notes", "u_old_value": "", "u_new_value": "Escalated to high priority - vendor coordination required", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "929ec6ed80a807103e487b245ac97753", "u_br_name": "task_priority_update_set_details", "u_table_name": "u_mvm_employee_assignment", "u_field_name": "u_last_verified", "u_old_value": "2026-04-29 04:57:35", "u_new_value": "2026-04-29 04:57:35", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "929ec6ed80a807103e487b245ac97754", "u_br_name": "update_floor_on_assignment_verified", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_emergency_contact", "u_old_value": "Facilities Desk - Last occupancy change processed", "u_new_value": "facilities@company.com", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "929ec6ed80a807103e487b245ac97755", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_building", "u_field_name": "u_emergency_phone", "u_old_value": "555-0199", "u_new_value": "555-0199", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "929ec6ed80a807103e487b245ac97758", "u_br_name": "space_reserved_set_details", "u_table_name": "u_mvm_space", "u_field_name": "u_last_inspected", "u_old_value": "2024-08-01", "u_new_value": "2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "929ec6ed80a807103e487b245ac97759", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_building", "u_field_name": "u_max_occupancy", "u_old_value": "50", "u_new_value": "50", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "969ec6ed80a807103e487b245ac9774e", "u_br_name": "update_floor_on_assignment_verified", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_current_occupancy", "u_old_value": "10", "u_new_value": "11", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "969ec6ed80a807103e487b245ac97754", "u_br_name": "update_floor_on_assignment_verified", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_floor_plan_url", "u_old_value": "https://facilities.company.com/floorplan/119e86ed80a807103e487b245ac977b4", "u_new_value": "https://facilities.company.com/floorplan/119e86ed80a807103e487b245ac977b4", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "9a9ec6ed80a807103e487b245ac9774e", "u_br_name": "update_floor_on_assignment_verified", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_is_accessible", "u_old_value": "0", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:57:35"}, {"sys_id": "9a9ec6ed80a807103e487b245ac97754", "u_br_name": "floor_occ_sync_building_capacity", "u_table_name": "u_mvm_building_floor", "u_field_name": "u_notes", "u_old_value": "Occupancy updated via assignment 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setup", "documentkey": "b59e86ed80a807103e487b245ac977da"}, {"tablename": "u_mvm_building_floor", "fieldname": "u_notes", "oldvalue": "Initial floor notes", "newvalue": "Space updated: Room 3-107 Alpha", "documentkey": "119e86ed80a807103e487b245ac977b4"}, {"tablename": "u_mvm_building_floor", "fieldname": "u_notes", "oldvalue": "Occupancy updated to 11 of 50 capacity", "newvalue": "Occupancy updated to 12 of 50 capacity", "documentkey": "119e86ed80a807103e487b245ac977b4"}, {"tablename": "u_mvm_building_floor", "fieldname": "u_floor_status", "oldvalue": "2", "newvalue": "1", "documentkey": "119e86ed80a807103e487b245ac977b4"}, {"tablename": "u_mvm_move_audit_log", "fieldname": "u_move_request", "oldvalue": "", "newvalue": "0e9ec6ed80a807103e487b245ac9772b", "documentkey": "da9ec6ed80a807103e487b245ac9775b"}]} {"domain": "supplier_qualification", "topology": "flat", "total_brs_fired": 4, "expected_br_count": 4, "audit_count": 40, "raw_audit_count": 49, "tool_name": "insert_sqm_supplier_application", "parameters": "{\"table_name\": \"u_sqm_supplier_application\", \"operation\": \"insert\", \"fields\": {\"u_number\": \"SUPP-APP-2024-0071\", \"u_submission_date\": \"2026-04-29\", \"u_supplier_name\": \"NovaTech Solutions Ltd\", \"u_annual_revenue_usd\": \"750000\", \"u_documents_verified\": \"false\", \"sys_tags\": \"\", \"u_business_category\": \"3\", \"u_country_of_origin\": \"Germany\", \"u_earliest_reapply_date\": \"2026-07-28\", \"u_risk_profile\": \"\", \"u_status\": \"2\", \"u_rejection_reason\": \"N/A - Pending qualification review\", \"u_applicant_email\": \"procurement@novatech-solutions.de\"}}", "seed_data": "{}", "supporting_data": "{\"u_sqm_supplier_application\": [{\"u_number\": \"SQMA0001001\", \"u_submission_date\": \"2024-06-10\", \"u_supplier_name\": \"Nexus Cloud Solutions Inc.\", \"u_annual_revenue_usd\": \"42500000\", \"u_documents_verified\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:12\", \"sys_tags\": \"\", \"sys_id\": \"a24f0742e96003103e4839baa5071127\", \"sys_updated_by\": \"admin\", \"u_business_category\": \"3\", \"u_country_of_origin\": \"United States\", \"sys_created_on\": \"2026-05-01 05:57:12\", \"u_earliest_reapply_date\": \"\", \"u_risk_profile\": \"\", \"u_status\": \"5\", \"u_rejection_reason\": \"\", \"u_applicant_email\": \"procurement@nexuscloud.com\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"SQMA0001002\", \"u_submission_date\": \"2024-10-22\", \"u_supplier_name\": \"Meridian Facilities Group Ltd.\", \"u_annual_revenue_usd\": \"18750000\", \"u_documents_verified\": \"true\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:13\", \"sys_tags\": \"\", \"sys_id\": \"b24f0742e96003103e4839baa507112c\", \"sys_updated_by\": \"admin\", \"u_business_category\": \"2\", \"u_country_of_origin\": \"United Kingdom\", \"sys_created_on\": \"2026-05-01 05:57:13\", \"u_earliest_reapply_date\": \"\", \"u_risk_profile\": \"\", \"u_status\": \"4\", \"u_rejection_reason\": \"\", \"u_applicant_email\": \"qualifications@meridianfacilities.co.uk\", \"sys_created_by\": \"admin\"}, {\"u_number\": \"SQMA0001003\", \"u_submission_date\": \"2024-08-05\", \"u_supplier_name\": \"Ironbridge Contractors Corp.\", \"u_annual_revenue_usd\": \"9200000\", \"u_documents_verified\": \"false\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:13\", \"sys_tags\": \"\", \"sys_id\": \"fe4f0742e96003103e4839baa5071129\", \"sys_updated_by\": \"admin\", \"u_business_category\": \"4\", \"u_country_of_origin\": \"Canada\", \"sys_created_on\": \"2026-05-01 05:57:13\", \"u_earliest_reapply_date\": \"2024-11-12\", \"u_risk_profile\": \"\", \"u_status\": \"1\", \"u_rejection_reason\": \"Application rejected due to insufficient general liability insurance coverage (minimum $10M required, submitted $2M) and three recorded safety violations in the past 24 months. Supplier does not meet minimum qualification threshold for construction category.\", \"u_applicant_email\": \"bids@ironbridgecontractors.ca\", \"sys_created_by\": \"admin\"}], \"u_sqm_risk_profile\": [{\"u_geopolitical_risk_score\": \"55\", \"u_financial_risk_score\": \"42\", \"u_operational_risk_score\": \"50\", \"u_risk_tier\": \"2\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:16\", \"sys_tags\": \"\", \"sys_id\": \"134f0742e96003103e4839baa5071197\", \"u_review_frequency\": \"180\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"u_escalated_to_senior\": \"false\", \"sys_created_on\": \"2026-05-01 05:57:16\", \"u_overall_risk_score\": \"47.25\", \"u_assessment_date\": \"2024-11-08\", \"sys_created_by\": \"admin\", \"u_mitigation_notes\": \"Supplier revenue is moderate at $18.75M; debt-to-equity ratio warrants monitoring. UK operations carry elevated geopolitical risk due to post-Brexit regulatory divergence affecting cross-border service delivery. Recommend quarterly financial health checks and confirmation of UK-equivalent compliance certifications. Operational capacity should be validated against peak service demand periods.\"}, {\"u_geopolitical_risk_score\": \"40\", \"u_financial_risk_score\": \"65\", \"u_operational_risk_score\": \"85\", \"u_risk_tier\": \"3\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:15\", \"sys_tags\": \"\", \"sys_id\": \"174f0742e96003103e4839baa5071131\", \"u_review_frequency\": \"90\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"u_escalated_to_senior\": \"true\", \"sys_created_on\": \"2026-05-01 05:57:15\", \"u_overall_risk_score\": \"78\", \"u_assessment_date\": \"2024-09-02\", \"sys_created_by\": \"admin\", \"u_mitigation_notes\": \"Supplier carries critically insufficient general liability insurance ($2M submitted vs $10M minimum requirement). Three recorded safety violations in the past 24 months indicate systemic operational risk. Annual revenue of $9.2M raises concerns about capacity to absorb large project liabilities. Application rejected; supplier must address insurance shortfall, demonstrate a clean 12-month safety record, and provide audited financials before reapplication. Escalated to senior qualification officer per high-risk policy.\"}, {\"u_geopolitical_risk_score\": \"12\", \"u_financial_risk_score\": \"15\", \"u_operational_risk_score\": \"20\", \"u_risk_tier\": \"1\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:14\", \"sys_tags\": \"\", \"sys_id\": \"874f0742e96003103e4839baa507112e\", \"u_review_frequency\": \"365\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"u_escalated_to_senior\": \"false\", \"sys_created_on\": \"2026-05-01 05:57:14\", \"u_overall_risk_score\": \"18.5\", \"u_assessment_date\": \"2024-07-14\", \"sys_created_by\": \"admin\", \"u_mitigation_notes\": \"Supplier demonstrates strong financial stability with $42.5M annual revenue and no outstanding debt obligations. Operational processes are ISO 9001 certified. US-based operations present minimal geopolitical risk. No mitigation actions required at this time.\"}], \"u_sqm_qualification_assessment\": [{\"u_valid_until\": \"2025-11-15\", \"sys_mod_count\": \"0\", \"u_outcome\": \"2\", \"u_secondary_review_required\": \"false\", \"sys_updated_on\": \"2026-05-01 05:57:17\", \"u_findings_summary\": \"Meridian Facilities Group meets the majority of qualification criteria. Core compliance documentation is verified and insurance coverage is adequate. However, two conditions remain outstanding: (1) UK-equivalent ISO 41001 Facilities Management certification must be submitted to replace the EU-issued certificate which is no longer recognised post-Brexit; (2) supplier must provide a written capacity statement demonstrating ability to meet peak service demand periods across all contracted sites. Financial health indicators are acceptable but will be subject to quarterly monitoring given moderate debt-to-equity ratio.\", \"sys_tags\": \"\", \"u_score\": \"72\", \"sys_id\": \"674f0742e96003103e4839baa5071199\", \"u_assessment_type\": \"1\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"u_conditions_for_approval\": \"1. Submit valid UK-recognised ISO 41001 Facilities Management certification within 60 days of this assessment date. 2. Provide a signed capacity statement confirming peak service delivery capability across all contracted sites within 60 days. Failure to satisfy either condition will result in reassessment and potential rejection of the application.\", \"sys_created_on\": \"2026-05-01 05:57:17\", \"sys_created_by\": \"admin\", \"u_conducted_date\": \"2024-11-15\"}, {\"u_valid_until\": \"2025-07-18\", \"sys_mod_count\": \"0\", \"u_outcome\": \"1\", \"u_secondary_review_required\": \"false\", \"sys_updated_on\": \"2026-05-01 05:57:17\", \"u_findings_summary\": \"Nexus Cloud Solutions demonstrated full compliance across all evaluated criteria. ISO 27001 and SOC 2 Type II certifications are current and valid. Financial statements confirm stable revenue growth and no material liabilities. Operational processes are well-documented and consistently applied. All mandatory compliance documents were verified prior to assessment commencement. No material deficiencies identified.\", \"sys_tags\": \"\", \"u_score\": \"91.5\", \"sys_id\": \"f34f0742e96003103e4839baa507119c\", \"u_assessment_type\": \"1\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"u_conditions_for_approval\": \"\", \"sys_created_on\": \"2026-05-01 05:57:17\", \"sys_created_by\": \"admin\", \"u_conducted_date\": \"2024-07-18\"}, {\"u_valid_until\": \"\", \"sys_mod_count\": \"0\", \"u_outcome\": \"3\", \"u_secondary_review_required\": \"true\", \"sys_updated_on\": \"2026-05-01 05:57:18\", \"u_findings_summary\": \"Ironbridge Contractors Corp. failed to meet minimum qualification thresholds in two critical areas. General liability insurance coverage submitted at $2M is significantly below the mandatory $10M minimum for construction category suppliers, representing an unacceptable risk exposure to the organisation. Additionally, three recorded safety violations within the preceding 24 months indicate systemic deficiencies in health and safety management. Financial assessment identified limited capacity to absorb large project liabilities at the $9.2M revenue level. Secondary review by senior qualification officer was conducted on 2024-09-09 and confirmed the rejection decision. Supplier is subject to a mandatory 90-day waiting period before reapplication.\", \"sys_tags\": \"\", \"u_score\": \"34\", \"sys_id\": \"f74f0742e96003103e4839baa507119e\", \"u_assessment_type\": \"1\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"u_conditions_for_approval\": \"\", \"sys_created_on\": \"2026-05-01 05:57:18\", \"sys_created_by\": \"admin\", \"u_conducted_date\": \"2024-09-05\"}], \"u_sqm_compliance_document\": [{\"u_document_type\": \"1\", \"u_verified\": \"true\", \"u_document_reference\": \"BSI-IS-2023-NCS-00441\", \"u_verification_date\": \"2024-06-25\", \"sys_mod_count\": \"0\", \"u_rejection_notes\": \"\", \"sys_updated_on\": \"2026-05-01 05:57:18\", \"sys_tags\": \"\", \"sys_id\": \"0c5f0742e96003103e4839baa50711a0\", \"u_document_name\": \"ISO 27001:2022 Information Security Management Certification\", \"u_issue_date\": \"2023-06-01\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"sys_created_on\": \"2026-05-01 05:57:18\", \"u_expiry_date\": \"2025-05-31\", \"u_issuing_authority\": \"BSI Group (British Standards Institution)\", \"sys_created_by\": \"admin\"}, {\"u_document_type\": \"2\", \"u_verified\": \"false\", \"u_document_reference\": \"IFC-CGL-2024-IBC-10055\", \"u_verification_date\": \"\", \"sys_mod_count\": \"0\", \"u_rejection_notes\": \"Insurance coverage amount of CAD $2,000,000 does not meet the mandatory minimum of USD $10,000,000 required for construction category suppliers. Document rejected and application flagged as non-compliant. Supplier must obtain and resubmit a policy meeting the minimum coverage threshold before any future application can proceed.\", \"sys_updated_on\": \"2026-05-01 05:57:19\", \"sys_tags\": \"\", \"sys_id\": \"d05f0742e96003103e4839baa50711ee\", \"u_document_name\": \"Commercial General Liability Insurance Certificate\", \"u_issue_date\": \"2024-01-15\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"sys_created_on\": \"2026-05-01 05:57:19\", \"u_expiry_date\": \"2025-01-14\", \"u_issuing_authority\": \"Intact Financial Corporation\", \"sys_created_by\": \"admin\"}, {\"u_document_type\": \"2\", \"u_verified\": \"true\", \"u_document_reference\": \"AVV-CGL-2024-MFG-78832\", \"u_verification_date\": \"2024-11-01\", \"sys_mod_count\": \"0\", \"u_rejection_notes\": \"\", \"sys_updated_on\": \"2026-05-01 05:57:19\", \"sys_tags\": \"\", \"sys_id\": \"d45f0742e96003103e4839baa50711f0\", \"u_document_name\": \"Commercial General Liability Insurance Certificate\", \"u_issue_date\": \"2024-04-01\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"sys_created_on\": \"2026-05-01 05:57:19\", \"u_expiry_date\": \"2025-03-31\", \"u_issuing_authority\": \"Aviva Insurance Limited\", \"sys_created_by\": \"admin\"}], \"u_sqm_approved_supplier\": [{\"u_approved_categories\": \"Technology - SaaS Platforms, Cloud Infrastructure, Managed IT Services\", \"u_suspension_reason\": \"\", \"u_supplier_code\": \"SUP-TECH-00142\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:20\", \"sys_tags\": \"\", \"u_performance_rating\": \"4.7\", \"u_spend_limit_usd\": \"5000000\", \"sys_id\": \"2c5f0742e96003103e4839baa50711f2\", \"u_next_renewal_date\": \"2025-07-20\", \"u_qualification_status\": \"1\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"sys_created_on\": \"2026-05-01 05:57:20\", \"u_preferred_supplier\": \"true\", \"u_primary_contact\": \"Jordan Alvarez, VP Partnerships - jalvarez@nexuscloud.com, +1 415 882 3300\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2024-07-20\"}, {\"u_approved_categories\": \"Services - Facilities Management, Building Maintenance, Cleaning and Grounds\", \"u_suspension_reason\": \"\", \"u_supplier_code\": \"SUP-SVC-00287\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:21\", \"sys_tags\": \"\", \"u_performance_rating\": \"3.8\", \"u_spend_limit_usd\": \"1500000\", \"sys_id\": \"685f0742e96003103e4839baa50711f5\", \"u_next_renewal_date\": \"2025-01-18\", \"u_qualification_status\": \"1\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"sys_created_on\": \"2026-05-01 05:57:21\", \"u_preferred_supplier\": \"false\", \"u_primary_contact\": \"Claire Hutchinson, Contracts Director - chutchinson@meridianfacilities.co.uk, +44 20 7946 0812\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2024-11-18\"}, {\"u_approved_categories\": \"Goods - Office Supplies, Stationery, Consumables\", \"u_suspension_reason\": \"Qualification automatically suspended on 2024-10-01 following expiry of ISO 9001:2015 Quality Management System certification (document reference QMS-2021-HOS-00317, issued by Bureau Veritas). Supplier has been notified and must submit a valid renewed certification within 30 days to restore Active status. All purchase orders against this supplier are on hold pending reinstatement.\", \"u_supplier_code\": \"SUP-GDS-00093\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:21\", \"sys_tags\": \"\", \"u_performance_rating\": \"4.1\", \"u_spend_limit_usd\": \"750000\", \"sys_id\": \"7c5f0742e96003103e4839baa50711f7\", \"u_next_renewal_date\": \"2024-10-31\", \"u_qualification_status\": \"2\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"sys_created_on\": \"2026-05-01 05:57:21\", \"u_preferred_supplier\": \"false\", \"u_primary_contact\": \"Marcus Delaney, Account Executive - mdelaney@hartwellsupplies.com, +1 312 555 0174\", \"sys_created_by\": \"admin\", \"u_approval_date\": \"2023-03-15\"}], \"u_sqm_supplier_audit\": [{\"u_approved_supplier\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_approved_supplier/7c5f0742e96003103e4839baa50711f7\", \"value\": \"7c5f0742e96003103e4839baa50711f7\"}, \"sys_mod_count\": \"0\", \"u_completed_date\": \"\", \"u_scheduled_date\": \"2025-02-05\", \"u_findings_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:23\", \"sys_tags\": \"\", \"u_critical_findings\": \"false\", \"u_follow_up_required\": \"false\", \"sys_id\": \"595f4742e96003103e4839baa507117b\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:57:23\", \"u_audit_type\": \"4\", \"u_audit_status\": \"1\", \"u_overall_result\": \"\", \"u_audit_notes\": \"Unannounced audit scheduled as part of the reinstatement process following automatic suspension of Hartwell Office Supplies on 2024-10-01 due to expiry of ISO 9001:2015 Quality Management System certification. Supplier submitted a renewed certificate (Bureau Veritas, reference QMS-2024-HOS-00489) on 2024-10-28. Audit scope will cover: (1) verification of renewed QMS certification authenticity and scope; (2) physical inspection of warehouse and dispatch quality controls; (3) review of corrective actions taken since the lapse in certification. Audit team to attend unannounced at the Chicago distribution facility. Reinstatement to Active qualification status is contingent on a Pass or Pass with Conditions result from this audit.\", \"sys_created_by\": \"admin\"}, {\"u_approved_supplier\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_approved_supplier/7c5f0742e96003103e4839baa50711f7\", \"value\": \"7c5f0742e96003103e4839baa50711f7\"}, \"sys_mod_count\": \"0\", \"u_completed_date\": \"2024-10-10\", \"u_scheduled_date\": \"2024-10-08\", \"u_findings_count\": \"2\", \"sys_updated_on\": \"2026-05-01 05:57:22\", \"sys_tags\": \"\", \"u_critical_findings\": \"false\", \"u_follow_up_required\": \"false\", \"sys_id\": \"815f0742e96003103e4839baa50711fa\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:57:22\", \"u_audit_type\": \"1\", \"u_audit_status\": \"3\", \"u_overall_result\": \"1\", \"u_audit_notes\": \"Annual on-site audit conducted at Nexus Cloud Solutions headquarters in San Francisco, CA. Audit scope covered information security controls, data handling procedures, SLA compliance evidence, and subcontractor management. ISO 27001 and SOC 2 Type II certifications were sighted and confirmed current. Two minor observations raised: (1) access control log retention policy was found to retain logs for 89 days against the contractually required 90-day minimum — supplier committed to immediate configuration correction; (2) one subcontractor engagement letter was missing a data processing addendum which has since been remediated. Overall compliance posture is strong and no material risks identified. Supplier remains in good standing.\", \"sys_created_by\": \"admin\"}, {\"u_approved_supplier\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_approved_supplier/7c5f0742e96003103e4839baa50711f7\", \"value\": \"7c5f0742e96003103e4839baa50711f7\"}, \"sys_mod_count\": \"0\", \"u_completed_date\": \"2025-01-13\", \"u_scheduled_date\": \"2025-01-10\", \"u_findings_count\": \"1\", \"sys_updated_on\": \"2026-05-01 05:57:23\", \"sys_tags\": \"\", \"u_critical_findings\": \"false\", \"u_follow_up_required\": \"true\", \"sys_id\": \"855f4742e96003103e4839baa5071179\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:57:23\", \"u_audit_type\": \"3\", \"u_audit_status\": \"3\", \"u_overall_result\": \"2\", \"u_audit_notes\": \"Remote document review audit conducted to assess compliance with the two conditions stipulated in the conditional approval issued on 2024-11-18. Condition 1 (UK-recognised ISO 41001 Facilities Management certification): Certificate issued by BSI Group UK (reference BSI-FM-2024-MFG-00892, valid until 2026-11-30) was received and verified as compliant — condition satisfied. Condition 2 (signed capacity statement for peak service delivery): A capacity statement was submitted by Claire Hutchinson, Contracts Director, however the document does not explicitly address the three highest-demand contracted sites (Birmingham, Leeds, and Manchester). Supplier has been requested to provide a supplementary addendum within 14 days. One minor finding raised against this gap. Conditional approval status to remain in place until addendum is received and accepted.\", \"sys_created_by\": \"admin\"}], \"u_sqm_audit_finding\": [{\"u_remediation_status\": \"3\", \"u_due_date\": \"2024-10-16\", \"u_closed_date\": \"2024-10-11\", \"u_identified_date\": \"2024-10-09\", \"u_remediation_notes\": \"Supplier updated the SIEM log retention configuration from 89 to 90 days on 2024-10-10. Screenshot evidence of the updated configuration settings was submitted via the supplier portal on 2024-10-11. Configuration change was independently verified by the lead auditor against the contractual SLA requirement. No further action required.\", \"u_supplier_audit\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_audit/595f4742e96003103e4839baa507117b\", \"value\": \"595f4742e96003103e4839baa507117b\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:24\", \"sys_tags\": \"\", \"u_verified_closed\": \"true\", \"u_category\": \"2\", \"u_finding_description\": \"Access control log retention policy is configured to retain logs for 89 days, falling one day short of the contractually required 90-day minimum retention period. This was identified during review of the SIEM configuration on the primary production environment. Supplier's IT Security Manager confirmed the misconfiguration and committed to correcting the retention parameter within 24 hours of audit close.\", \"sys_id\": \"6d5f4742e96003103e4839baa507117d\", \"sys_updated_by\": \"admin\", \"u_severity\": \"1\", \"sys_created_on\": \"2026-05-01 05:57:24\", \"sys_created_by\": \"admin\"}, {\"u_remediation_status\": \"3\", \"u_due_date\": \"2024-10-23\", \"u_closed_date\": \"2024-10-15\", \"u_identified_date\": \"2024-10-09\", \"u_remediation_notes\": \"Nexus Cloud Solutions executed a fully compliant Data Processing Addendum with DataSync Analytics Ltd. on 2024-10-14. A signed copy of the DPA was submitted to the procurement compliance team on 2024-10-15. The addendum was reviewed and confirmed to meet all required data protection clauses. Finding closed on 2024-10-15.\", \"u_supplier_audit\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_audit/595f4742e96003103e4839baa507117b\", \"value\": \"595f4742e96003103e4839baa507117b\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:25\", \"sys_tags\": \"\", \"u_verified_closed\": \"true\", \"u_category\": \"2\", \"u_finding_description\": \"During review of subcontractor management documentation, one engagement letter (DataSync Analytics Ltd., engaged for data pipeline support services) was found to be missing a Data Processing Addendum (DPA) as required under the organisation's supplier data governance policy and applicable data protection regulations. All other subcontractor agreements reviewed were compliant. The absence of a DPA represents a compliance gap with respect to data handling obligations.\", \"sys_id\": \"bd5f4742e96003103e4839baa5071182\", \"sys_updated_by\": \"admin\", \"u_severity\": \"1\", \"sys_created_on\": \"2026-05-01 05:57:25\", \"sys_created_by\": \"admin\"}, {\"u_remediation_status\": \"2\", \"u_due_date\": \"2025-01-27\", \"u_closed_date\": \"\", \"u_identified_date\": \"2025-01-13\", \"u_remediation_notes\": \"Supplier was formally notified of the gap on 2025-01-13 via the supplier portal and by email to Claire Hutchinson. Meridian Facilities Group acknowledged the request on 2025-01-14 and confirmed that a supplementary capacity addendum covering Birmingham, Leeds, and Manchester sites is being prepared for submission by 2025-01-24. Conditional approval status will remain in place until the addendum is received, reviewed, and accepted by the qualification team.\", \"u_supplier_audit\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_audit/595f4742e96003103e4839baa507117b\", \"value\": \"595f4742e96003103e4839baa507117b\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:25\", \"sys_tags\": \"\", \"u_verified_closed\": \"false\", \"u_category\": \"4\", \"u_finding_description\": \"The capacity statement submitted by Meridian Facilities Group (signed by Claire Hutchinson, Contracts Director, dated 2025-01-10) addresses overall service delivery capacity in general terms but does not explicitly confirm staffing levels, response time commitments, or contingency arrangements for the three highest-demand contracted sites: Birmingham (NEC Campus), Leeds (City Square Tower), and Manchester (Spinningfields Complex). These sites collectively account for approximately 62% of contracted service volume. The omission means Condition 2 of the conditional approval cannot be fully signed off until a supplementary addendum addressing these sites specifically is received and accepted.\", \"sys_id\": \"e95f4742e96003103e4839baa5071180\", \"sys_updated_by\": \"admin\", \"u_severity\": \"1\", \"sys_created_on\": \"2026-05-01 05:57:25\", \"sys_created_by\": \"admin\"}], \"u_sqm_document_requirement\": [{\"u_notes\": \"Certification is typically issued with a three-year validity period subject to annual surveillance audits by the certifying body. Approved suppliers must notify the procurement qualification team at least 60 days before certificate expiry to initiate the renewal verification process and avoid automatic suspension. Bureau Veritas, SGS, and BSI Group are among the accepted accredited certification bodies.\", \"u_max_validity_days\": \"1095\", \"u_regulatory_reference\": \"Supplier Quality Standard SQS-2021-02, Section 3.2; aligned with ISO 9001:2015\", \"u_effective_date\": \"2021-04-01\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"u_requirement_name\": \"Goods Supplier ISO 9001 Quality Management Certification\", \"sys_updated_on\": \"2026-05-01 05:57:11\", \"sys_tags\": \"\", \"u_applicable_category\": \"1\", \"sys_id\": \"1a4fc342e96003103e4839baa50711a8\", \"u_description\": \"All goods category suppliers must hold a current ISO 9001:2015 Quality Management System certification issued by an accredited certification body. The certification scope must encompass the manufacture, storage, and/or distribution of the goods supplied to the organisation. Expiry of this certification will trigger automatic suspension of the supplier's approved status until a valid renewed certificate is submitted and verified.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:57:11\", \"u_required_document_type\": \"5\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Minimum coverage threshold was increased from USD $5M to USD $10M effective 2022-09-01 following an insurance adequacy review. Suppliers submitting policies below this threshold will have their compliance document rejected and application flagged as non-compliant. See also safety record requirements under operational risk criteria.\", \"u_max_validity_days\": \"365\", \"u_regulatory_reference\": \"Procurement Risk Policy PRP-2022-04, Section 7.3 - Construction Supplier Minimum Insurance Requirements\", \"u_effective_date\": \"2022-09-01\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"u_requirement_name\": \"Construction Supplier General Liability Insurance\", \"sys_updated_on\": \"2026-05-01 05:57:11\", \"sys_tags\": \"\", \"u_applicable_category\": \"4\", \"sys_id\": \"564fc342e96003103e4839baa50711a6\", \"u_description\": \"All construction category suppliers must provide a valid Commercial General Liability Insurance certificate with a minimum coverage amount of USD $10,000,000 per occurrence. The certificate must name the organisation as an additional insured and must be issued by a recognised insurer with a minimum A- AM Best rating. Coverage must remain continuous throughout the supplier relationship.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:57:11\", \"u_required_document_type\": \"2\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_notes\": \"Certification must be issued by a UKAS-accredited or equivalent nationally accredited certification body. SOC 2 Type II reports may be accepted as a supplementary document but do not substitute for ISO 27001 certification. Certificates approaching expiry within 90 days will trigger a renewal notification to the supplier.\", \"u_max_validity_days\": \"730\", \"u_regulatory_reference\": \"Information Security Supplier Standard ISSS-2023-01, Section 4.1; aligned with ISO/IEC 27001:2022\", \"u_effective_date\": \"2023-01-15\", \"u_is_mandatory\": \"true\", \"sys_mod_count\": \"0\", \"u_requirement_name\": \"Technology Supplier ISO 27001 Information Security Certification\", \"sys_updated_on\": \"2026-05-01 05:57:10\", \"sys_tags\": \"\", \"u_applicable_category\": \"3\", \"sys_id\": \"864fc342e96003103e4839baa50711a3\", \"u_description\": \"All technology category suppliers, including SaaS, cloud infrastructure, and managed IT service providers, must hold a current ISO 27001:2022 Information Security Management System certification issued by an accredited certification body. The certificate must cover the scope of services being provided to the organisation and must be valid at the time of application submission and throughout the supplier relationship.\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:57:10\", \"u_required_document_type\": \"1\", \"u_active\": \"true\", \"sys_created_by\": \"admin\"}], \"u_sqm_qualification_checklist\": [{\"u_result\": \"2\", \"u_evidence_reference\": \"HSE-RECORD-IBC-2022-2024, SAFETY-POL-IBC-2024\", \"u_criterion_name\": \"Health, Safety and Operational Risk Management\", \"sys_mod_count\": \"0\", \"u_weight\": \"35\", \"u_max_score\": \"35\", \"sys_updated_on\": \"2026-05-01 05:57:27\", \"sys_tags\": \"\", \"u_assessment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_qualification_assessment/f74f0742e96003103e4839baa507119e\", \"value\": \"f74f0742e96003103e4839baa507119e\"}, \"u_score_awarded\": \"7\", \"u_evaluator_comments\": \"Supplier's safety record review identified three recorded violations in the past 24 months: two site safety breaches and one equipment inspection failure. No evidence of a current Health and Safety Management System certification was provided. The submitted safety policy document was undated and lacked evidence of active implementation. Score is critically below the pass threshold. This criterion failure, combined with the insurance deficiency, is a primary basis for rejection.\", \"sys_id\": \"0e5f4742e96003103e4839baa50711d4\", \"u_criterion_category\": \"4\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:57:27\", \"u_pass_threshold\": \"24.5\", \"u_mandatory_criterion\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_result\": \"2\", \"u_evidence_reference\": \"AVV-CGL-2024-MFG-78832\", \"u_criterion_name\": \"Insurance Coverage Adequacy\", \"sys_mod_count\": \"0\", \"u_weight\": \"30\", \"u_max_score\": \"30\", \"sys_updated_on\": \"2026-05-01 05:57:26\", \"sys_tags\": \"\", \"u_assessment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_qualification_assessment/f74f0742e96003103e4839baa507119e\", \"value\": \"f74f0742e96003103e4839baa507119e\"}, \"u_score_awarded\": \"18\", \"u_evaluator_comments\": \"Commercial General Liability Insurance certificate (AVV-CGL-2024-MFG-78832, Aviva Insurance Limited) was verified as current and valid until 2025-03-31. Coverage amount meets the minimum threshold for services category suppliers. However, the policy scope does not explicitly extend to all contracted site locations listed in the draft services agreement. Supplier has been advised to obtain an endorsement confirming coverage at all sites. Score below pass threshold pending policy endorsement confirmation.\", \"sys_id\": \"3d5f4742e96003103e4839baa50711cf\", \"u_criterion_category\": \"3\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:57:26\", \"u_pass_threshold\": \"21\", \"u_mandatory_criterion\": \"true\", \"sys_created_by\": \"admin\"}, {\"u_result\": \"1\", \"u_evidence_reference\": \"AUD-FIN-NCS-2021-2023, CR-CHECK-NCS-2024-001\", \"u_criterion_name\": \"Financial Stability and Solvency\", \"sys_mod_count\": \"0\", \"u_weight\": \"25\", \"u_max_score\": \"25\", \"sys_updated_on\": \"2026-05-01 05:57:26\", \"sys_tags\": \"\", \"u_assessment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_qualification_assessment/f74f0742e96003103e4839baa507119e\", \"value\": \"f74f0742e96003103e4839baa507119e\"}, \"u_score_awarded\": \"23.5\", \"u_evaluator_comments\": \"Supplier provided audited financial statements for the past three fiscal years. Annual revenue of $42.5M is stable with year-on-year growth of approximately 8%. Debt-to-equity ratio is 0.31, well within acceptable limits. No outstanding litigation or insolvency proceedings identified. Credit reference check returned a satisfactory rating. Minor deduction applied for a short-term accounts receivable spike noted in Q3 2023, which has since normalised.\", \"sys_id\": \"4a5f4742e96003103e4839baa50711d2\", \"u_criterion_category\": \"1\", \"sys_updated_by\": \"admin\", \"sys_created_on\": \"2026-05-01 05:57:26\", \"u_pass_threshold\": \"17.5\", \"u_mandatory_criterion\": \"true\", \"sys_created_by\": \"admin\"}], \"u_sqm_status_history\": [{\"u_notes\": \"Application SQMA0001001 transitioned from Submitted to Under Review by the assigned qualification reviewer. Initial triage confirmed the supplier is a US-based technology provider and the application is complete for review purposes.\", \"u_related_assessment\": \"\", \"u_related_document\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:27\", \"sys_tags\": \"\", \"sys_id\": \"125f4742e96003103e4839baa50711d7\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"sys_created_on\": \"2026-05-01 05:57:27\", \"u_changed_on\": \"2024-06-14 09:22:00\", \"u_days_in_previous_status\": \"4\", \"u_previous_status\": \"2\", \"u_triggered_by_system\": \"false\", \"u_new_status\": \"3\", \"sys_created_by\": \"admin\", \"u_change_reason\": \"Application received and assigned to qualification reviewer for initial eligibility and document completeness check. All mandatory fields confirmed present. Proceeding to Under Review status.\"}, {\"u_notes\": \"Secondary review by senior qualification officer completed on 2024-09-09 confirmed the rejection outcome. Supplier notified by email on 2024-09-10. Mandatory 90-day waiting period enforced per business constraint; earliest reapply date recorded as 2024-11-12. Application SQMA0001003 returned to Draft status.\", \"u_related_assessment\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_qualification_assessment/f74f0742e96003103e4839baa507119e\", \"value\": \"f74f0742e96003103e4839baa507119e\"}, \"u_related_document\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_compliance_document/d05f0742e96003103e4839baa50711ee\", \"value\": \"d05f0742e96003103e4839baa50711ee\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:28\", \"sys_tags\": \"\", \"sys_id\": \"ae5f4742e96003103e4839baa50711d9\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"sys_created_on\": \"2026-05-01 05:57:28\", \"u_changed_on\": \"2024-09-10 11:05:00\", \"u_days_in_previous_status\": \"5\", \"u_previous_status\": \"4\", \"u_triggered_by_system\": \"false\", \"u_new_status\": \"1\", \"sys_created_by\": \"admin\", \"u_change_reason\": \"Application rejected following completion of initial qualification assessment (score 34/100) and mandatory secondary review by senior qualification officer. Critical failures identified: (1) general liability insurance coverage of $2M is below the mandatory $10M minimum for construction suppliers; (2) three recorded safety violations in the preceding 24 months. Earliest reapply date set to 2024-11-12. Application status reset to Draft pending any future resubmission.\"}, {\"u_notes\": \"System-triggered transition upon automatic detection that all mandatory compliance documents for the Services business category were marked as verified. Application SQMA0001002 advanced to Assessment In Progress to allow the qualification assessment to be formally initiated.\", \"u_related_assessment\": \"\", \"u_related_document\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_compliance_document/d05f0742e96003103e4839baa50711ee\", \"value\": \"d05f0742e96003103e4839baa50711ee\"}, \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 05:57:29\", \"sys_tags\": \"\", \"sys_id\": \"ea5f8742e96003103e4839baa5071196\", \"sys_updated_by\": \"admin\", \"u_application\": {\"link\": \"https://instance.service-now.com/api/now/table/u_sqm_supplier_application/fe4f0742e96003103e4839baa5071129\", \"value\": \"fe4f0742e96003103e4839baa5071129\"}, \"sys_created_on\": \"2026-05-01 05:57:29\", \"u_changed_on\": \"2024-11-05 14:47:00\", \"u_days_in_previous_status\": \"14\", \"u_previous_status\": \"3\", \"u_triggered_by_system\": \"true\", \"u_new_status\": \"4\", \"sys_created_by\": \"admin\", \"u_change_reason\": \"All required compliance documents for services category supplier have been verified, including Commercial General Liability Insurance certificate (AVV-CGL-2024-MFG-78832). Documents Verified flag set to true. Application is now eligible to proceed to formal qualification assessment.\"}]}", "schema": "{\"u_sqm_supplier_application\": {\"u_number\": {\"type\": \"str\"}, \"u_supplier_name\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Under Review\", \"Assessment In Progress\", \"Approved\"]}, \"u_submission_date\": {\"type\": \"str\"}, \"u_applicant_email\": {\"type\": \"str\"}, \"u_business_category\": {\"type\": \"str\", \"enum\": [\"Goods\", \"Services\", \"Technology\", \"Construction\", \"Consulting\"]}, \"u_country_of_origin\": {\"type\": \"str\"}, \"u_annual_revenue_usd\": {\"type\": \"decimal\"}, \"u_documents_verified\": {\"type\": \"bool\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_earliest_reapply_date\": {\"type\": \"str\"}, \"u_assigned_reviewer\": {\"FK\": \"sys_user\"}, \"u_risk_profile\": {\"FK\": \"u_sqm_risk_profile\"}}, \"u_sqm_risk_profile\": {\"u_application\": {\"FK\": \"u_sqm_supplier_application\"}, \"u_risk_tier\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_overall_risk_score\": {\"type\": \"decimal\"}, \"u_financial_risk_score\": {\"type\": \"decimal\"}, \"u_operational_risk_score\": {\"type\": \"decimal\"}, \"u_geopolitical_risk_score\": {\"type\": \"decimal\"}, \"u_assessment_date\": {\"type\": \"str\"}, \"u_assessed_by\": {\"FK\": \"sys_user\"}, \"u_mitigation_notes\": {\"type\": \"str\"}, \"u_review_frequency\": {\"type\": \"int\"}, \"u_escalated_to_senior\": {\"type\": \"bool\"}}, \"u_sqm_qualification_assessment\": {\"u_application\": {\"FK\": \"u_sqm_supplier_application\"}, \"u_assessment_type\": {\"type\": \"str\", \"enum\": [\"Initial\", \"Secondary Review\", \"Renewal\", \"Spot Check\"]}, \"u_outcome\": {\"type\": \"str\", \"enum\": [\"Approved\", \"Conditionally Approved\", \"Rejected\", \"Pending\"]}, \"u_score\": {\"type\": \"decimal\"}, \"u_conducted_by\": {\"FK\": \"sys_user\"}, \"u_conducted_date\": {\"type\": \"str\"}, \"u_secondary_review_required\": {\"type\": \"bool\"}, \"u_secondary_reviewer\": {\"FK\": \"sys_user\"}, \"u_findings_summary\": {\"type\": \"str\"}, \"u_conditions_for_approval\": {\"type\": \"str\"}, \"u_valid_until\": {\"type\": \"str\"}}, \"u_sqm_compliance_document\": {\"u_application\": {\"FK\": \"u_sqm_supplier_application\"}, \"u_document_type\": {\"type\": \"str\", \"enum\": [\"Certification\", \"Insurance\", \"Licence\", \"Financial Statement\", \"Quality Standard\"]}, \"u_document_name\": {\"type\": \"str\"}, \"u_issuing_authority\": {\"type\": \"str\"}, \"u_issue_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_verified\": {\"type\": \"bool\"}, \"u_verified_by\": {\"FK\": \"sys_user\"}, \"u_verification_date\": {\"type\": \"str\"}, \"u_rejection_notes\": {\"type\": \"str\"}, \"u_document_reference\": {\"type\": \"str\"}}, \"u_sqm_approved_supplier\": {\"u_application\": {\"FK\": \"u_sqm_supplier_application\"}, \"u_supplier_code\": {\"type\": \"str\"}, \"u_approval_date\": {\"type\": \"str\"}, \"u_qualification_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Suspended\", \"Expired\", \"Revoked\"]}, \"u_approved_categories\": {\"type\": \"str\"}, \"u_spend_limit_usd\": {\"type\": \"decimal\"}, \"u_primary_contact\": {\"type\": \"str\"}, \"u_suspension_reason\": {\"type\": \"str\"}, \"u_next_renewal_date\": {\"type\": \"str\"}, \"u_performance_rating\": {\"type\": \"decimal\"}, \"u_account_manager\": {\"FK\": \"sys_user\"}, \"u_preferred_supplier\": {\"type\": \"bool\"}}, \"u_sqm_supplier_audit\": {\"u_approved_supplier\": {\"FK\": \"u_sqm_approved_supplier\"}, \"u_audit_type\": {\"type\": \"str\", \"enum\": [\"On-Site\", \"Remote\", \"Document Review\", \"Unannounced\"]}, \"u_scheduled_date\": {\"type\": \"str\"}, \"u_completed_date\": {\"type\": \"str\"}, \"u_lead_auditor\": {\"FK\": \"sys_user\"}, \"u_audit_status\": {\"type\": \"str\", \"enum\": [\"Scheduled\", \"In Progress\", \"Completed\", \"Cancelled\"]}, \"u_overall_result\": {\"type\": \"str\", \"enum\": [\"Pass\", \"Pass with Conditions\", \"Fail\"]}, \"u_findings_count\": {\"type\": \"int\"}, \"u_critical_findings\": {\"type\": \"bool\"}, \"u_audit_notes\": {\"type\": \"str\"}, \"u_follow_up_required\": {\"type\": \"bool\"}}, \"u_sqm_audit_finding\": {\"u_supplier_audit\": {\"FK\": \"u_sqm_supplier_audit\"}, \"u_finding_description\": {\"type\": \"str\"}, \"u_severity\": {\"type\": \"str\", \"enum\": [\"Minor\", \"Major\", \"Critical\"]}, \"u_category\": {\"type\": \"str\", \"enum\": [\"Quality\", \"Compliance\", \"Financial\", \"Operational\", \"Safety\"]}, \"u_identified_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_remediation_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"In Progress\", \"Closed\", \"Overdue\"]}, \"u_remediation_notes\": {\"type\": \"str\"}, \"u_closed_date\": {\"type\": \"str\"}, \"u_verified_closed\": {\"type\": \"bool\"}, \"u_assigned_to\": {\"FK\": \"sys_user\"}}, \"u_sqm_document_requirement\": {\"u_requirement_name\": {\"type\": \"str\"}, \"u_applicable_category\": {\"type\": \"str\", \"enum\": [\"Goods\", \"Services\", \"Technology\", \"Construction\", \"Consulting\"]}, \"u_required_document_type\": {\"type\": \"str\", \"enum\": [\"Certification\", \"Insurance\", \"Licence\", \"Financial Statement\", \"Quality Standard\"]}, \"u_is_mandatory\": {\"type\": \"bool\"}, \"u_description\": {\"type\": \"str\"}, \"u_max_validity_days\": {\"type\": \"int\"}, \"u_regulatory_reference\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}, \"u_effective_date\": {\"type\": \"str\"}, \"u_review_owner\": {\"FK\": \"sys_user\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_sqm_qualification_checklist\": {\"u_assessment\": {\"FK\": \"u_sqm_qualification_assessment\"}, \"u_criterion_name\": {\"type\": \"str\"}, \"u_criterion_category\": {\"type\": \"str\", \"enum\": [\"Financial\", \"Quality\", \"Compliance\", \"Operational\", \"Environmental\"]}, \"u_weight\": {\"type\": \"decimal\"}, \"u_score_awarded\": {\"type\": \"decimal\"}, \"u_max_score\": {\"type\": \"decimal\"}, \"u_pass_threshold\": {\"type\": \"decimal\"}, \"u_result\": {\"type\": \"str\", \"enum\": [\"Pass\", \"Fail\", \"Not Applicable\"]}, \"u_evaluator_comments\": {\"type\": \"str\"}, \"u_evidence_reference\": {\"type\": \"str\"}, \"u_mandatory_criterion\": {\"type\": \"bool\"}}, \"u_sqm_status_history\": {\"u_application\": {\"FK\": \"u_sqm_supplier_application\"}, \"u_previous_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Under Review\", \"Assessment In Progress\", \"Approved\"]}, \"u_new_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Under Review\", \"Assessment In Progress\", \"Approved\"]}, \"u_changed_by\": {\"FK\": \"sys_user\"}, \"u_changed_on\": {\"type\": \"str\"}, \"u_change_reason\": {\"type\": \"str\"}, \"u_triggered_by_system\": {\"type\": \"bool\"}, \"u_related_document\": {\"FK\": \"u_sqm_compliance_document\"}, \"u_related_assessment\": {\"FK\": \"u_sqm_qualification_assessment\"}, \"u_days_in_previous_status\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}}}", "business_rules": [{"name": "init_submitted_tech_supplier_app", "fires_on_table": "u_sqm_supplier_application", "filter_condition": "u_status=2^u_business_category=3^u_country_of_originISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "insert", "order": 100, "script": "(function executeRule(current, previous /*null when insert*/) {\n\n // 1. Set documents_verified to false on new submitted technology supplier applications\n var oldDocVerified = current.getValue('u_documents_verified');\n current.setValue('u_documents_verified', 'false');\n _ewmLog(current.getTableName(), 'u_documents_verified', oldDocVerified, current.getValue('u_documents_verified'), '');\n\n // 2. Set submission_date to today\n var today = new GlideDateTime().getDate().toString();\n var oldSubDate = current.getValue('u_submission_date');\n current.setValue('u_submission_date', today);\n _ewmLog(current.getTableName(), 'u_submission_date', oldSubDate, current.getValue('u_submission_date'), '');\n\n // 3. Default rejection_reason to empty string for clean record\n var oldRejReason = current.getValue('u_rejection_reason');\n current.setValue('u_rejection_reason', '');\n _ewmLog(current.getTableName(), 'u_rejection_reason', oldRejReason, current.getValue('u_rejection_reason'), '');\n\n // 4. Insert a placeholder Risk Profile for this application\n var grRisk = new GlideRecord('u_sqm_risk_profile');\n grRisk.initialize();\n grRisk.setValue('u_application', current.getUniqueValue());\n _ewmLog('u_sqm_risk_profile', 'u_application', '', current.getUniqueValue(), '');\n grRisk.setValue('u_risk_tier', '2');\n _ewmLog('u_sqm_risk_profile', 'u_risk_tier', '', '2', '');\n grRisk.setValue('u_overall_risk_score', '0');\n _ewmLog('u_sqm_risk_profile', 'u_overall_risk_score', '', '0', '');\n grRisk.setValue('u_escalated_to_senior', 'false');\n _ewmLog('u_sqm_risk_profile', 'u_escalated_to_senior', '', 'false', '');\n grRisk.setValue('u_mitigation_notes', 'Pending initial assessment');\n _ewmLog('u_sqm_risk_profile', 'u_mitigation_notes', '', 'Pending initial assessment', '');\n grRisk.setValue('u_review_frequency', '90');\n _ewmLog('u_sqm_risk_profile', 'u_review_frequency', '', '90', '');\n try {\n var riskResult = grRisk.insert();\n if (!riskResult) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + grRisk.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 5. Insert an initial Qualification Assessment with Pending outcome\n var grAssess = new GlideRecord('u_sqm_qualification_assessment');\n grAssess.initialize();\n grAssess.setValue('u_application', current.getUniqueValue());\n _ewmLog('u_sqm_qualification_assessment', 'u_application', '', current.getUniqueValue(), '');\n grAssess.setValue('u_assessment_type', '1');\n _ewmLog('u_sqm_qualification_assessment', 'u_assessment_type', '', '1', '');\n grAssess.setValue('u_outcome', '4');\n _ewmLog('u_sqm_qualification_assessment', 'u_outcome', '', '4', '');\n grAssess.setValue('u_score', '0');\n _ewmLog('u_sqm_qualification_assessment', 'u_score', '', '0', '');\n grAssess.setValue('u_secondary_review_required', 'false');\n _ewmLog('u_sqm_qualification_assessment', 'u_secondary_review_required', '', 'false', '');\n grAssess.setValue('u_findings_summary', 'Awaiting document verification and assessment');\n _ewmLog('u_sqm_qualification_assessment', 'u_findings_summary', '', 'Awaiting document verification and assessment', '');\n try {\n var assessResult = grAssess.insert();\n if (!assessResult) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + grAssess.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "tech_supplier_init_docs_and_history", "fires_on_table": "u_sqm_supplier_application", "filter_condition": "u_status=2^u_documents_verified=false", "trigger_sequence": "after", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a mandatory compliance document placeholder (Insurance) for this Technology supplier\n var docGr = new GlideRecord('u_sqm_compliance_document');\n docGr.initialize();\n docGr.setValue('u_application', current.getUniqueValue());\n _ewmLog('u_sqm_compliance_document', 'u_application', '', current.getUniqueValue(), '');\n docGr.setValue('u_document_type', '2');\n _ewmLog('u_sqm_compliance_document', 'u_document_type', '', '2', '');\n docGr.setValue('u_document_name', 'Technology Supplier Liability Insurance');\n _ewmLog('u_sqm_compliance_document', 'u_document_name', '', 'Technology Supplier Liability Insurance', '');\n docGr.setValue('u_issuing_authority', 'Pending');\n _ewmLog('u_sqm_compliance_document', 'u_issuing_authority', '', 'Pending', '');\n docGr.setValue('u_verified', 'false');\n _ewmLog('u_sqm_compliance_document', 'u_verified', '', 'false', '');\n docGr.setValue('u_document_reference', 'AUTO-REQ-' + current.getValue('u_number'));\n _ewmLog('u_sqm_compliance_document', 'u_document_reference', '', 'AUTO-REQ-' + current.getValue('u_number'), '');\n try {\n var docResult = docGr.insert();\n if (!docResult) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + docGr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Insert a status history record capturing the initial submission\n var shGr = new GlideRecord('u_sqm_status_history');\n shGr.initialize();\n shGr.setValue('u_application', current.getUniqueValue());\n _ewmLog('u_sqm_status_history', 'u_application', '', current.getUniqueValue(), '');\n shGr.setValue('u_previous_status', '1');\n _ewmLog('u_sqm_status_history', 'u_previous_status', '', '1', '');\n shGr.setValue('u_new_status', '2');\n _ewmLog('u_sqm_status_history', 'u_new_status', '', '2', '');\n shGr.setValue('u_triggered_by_system', 'true');\n _ewmLog('u_sqm_status_history', 'u_triggered_by_system', '', 'true', '');\n shGr.setValue('u_change_reason', 'Auto-logged on insert of submitted Technology supplier application');\n _ewmLog('u_sqm_status_history', 'u_change_reason', '', 'Auto-logged on insert of submitted Technology supplier application', '');\n shGr.setValue('u_days_in_previous_status', 0);\n _ewmLog('u_sqm_status_history', 'u_days_in_previous_status', '', '0', '');\n shGr.setValue('u_notes', 'Documents not yet verified; compliance document placeholder created');\n _ewmLog('u_sqm_status_history', 'u_notes', '', 'Documents not yet verified; compliance document placeholder created', '');\n try {\n var shResult = shGr.insert();\n if (!shResult) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + shGr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "tech_supplier_init_multi_table_setup", "fires_on_table": "u_sqm_supplier_application", "filter_condition": "u_annual_revenue_usd>500000", "trigger_sequence": "after", "trigger_type": "insert", "order": 300, "script": "(function executeRule(current, previous) {\n\n // 1. Insert into u_sqm_approved_supplier - create a placeholder entry for high-revenue tech suppliers\n var grApproved = new GlideRecord('u_sqm_approved_supplier');\n grApproved.initialize();\n grApproved.setValue('u_application', current.getUniqueValue());\n _ewmLog('u_sqm_approved_supplier', 'u_application', '', current.getUniqueValue(), '');\n grApproved.setValue('u_qualification_status', '2');\n _ewmLog('u_sqm_approved_supplier', 'u_qualification_status', '', '2', '');\n grApproved.setValue('u_approved_categories', 'Technology');\n _ewmLog('u_sqm_approved_supplier', 'u_approved_categories', '', 'Technology', '');\n grApproved.setValue('u_spend_limit_usd', '750000');\n _ewmLog('u_sqm_approved_supplier', 'u_spend_limit_usd', '', '750000', '');\n grApproved.setValue('u_primary_contact', current.getValue('u_applicant_email'));\n _ewmLog('u_sqm_approved_supplier', 'u_primary_contact', '', current.getValue('u_applicant_email'), '');\n try {\n var r1 = grApproved.insert();\n if (!r1) { _ewmLog('','','','', 'GR insert failed: ' + grApproved.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert into u_sqm_document_requirement - create a mandatory requirement for this category\n var grReq = new GlideRecord('u_sqm_document_requirement');\n grReq.initialize();\n grReq.setValue('u_applicable_category', '3');\n _ewmLog('u_sqm_document_requirement', 'u_applicable_category', '', '3', '');\n grReq.setValue('u_required_document_type', '1');\n _ewmLog('u_sqm_document_requirement', 'u_required_document_type', '', '1', '');\n grReq.setValue('u_is_mandatory', 'true');\n _ewmLog('u_sqm_document_requirement', 'u_is_mandatory', '', 'true', '');\n grReq.setValue('u_description', 'ISO 27001 certification required for technology suppliers with revenue above 500k');\n _ewmLog('u_sqm_document_requirement', 'u_description', '', 'ISO 27001 certification required for technology suppliers with revenue above 500k', '');\n grReq.setValue('u_max_validity_days', '365');\n _ewmLog('u_sqm_document_requirement', 'u_max_validity_days', '', '365', '');\n grReq.setValue('u_active', 'true');\n _ewmLog('u_sqm_document_requirement', 'u_active', '', 'true', '');\n try {\n var r2 = grReq.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grReq.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n // 3. Update the risk profile to flag escalation for high-revenue suppliers\n var grRisk = new GlideRecord('u_sqm_risk_profile');\n grRisk.addQuery('u_application', current.getUniqueValue());\n grRisk.query();\n if (grRisk.next()) {\n var oldEsc = grRisk.getValue('u_escalated_to_senior');\n grRisk.setValue('u_escalated_to_senior', 'true');\n _ewmLog('u_sqm_risk_profile', 'u_escalated_to_senior', oldEsc, 'true', '');\n try {\n var r3 = grRisk.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed: ' + grRisk.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n\n})(current, previous);"}, {"name": "set_defaults_on_named_supplier_app", "fires_on_table": "u_sqm_supplier_application", "filter_condition": "u_supplier_nameISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "insert", "order": 400, "script": "(function executeRule(current, previous) {\n\n // Set the submission date to today for any named supplier application on insert\n var today = new GlideDateTime().getDate().toString();\n\n var oldSubmissionDate = current.getValue('u_submission_date');\n current.setValue('u_submission_date', today);\n _ewmLog(current.getTableName(), 'u_submission_date', oldSubmissionDate, current.getValue('u_submission_date'), '');\n\n // Calculate earliest reapply date as 90 days from today per business constraint\n var reapplyDate = new GlideDateTime();\n reapplyDate.addDaysUTC(90);\n var reapplyStr = reapplyDate.getDate().toString();\n\n var oldReapply = current.getValue('u_earliest_reapply_date');\n current.setValue('u_earliest_reapply_date', reapplyStr);\n _ewmLog(current.getTableName(), 'u_earliest_reapply_date', oldReapply, current.getValue('u_earliest_reapply_date'), '');\n\n // Default the rejection_reason to a standard placeholder indicating no rejection yet\n var oldRejectionReason = current.getValue('u_rejection_reason');\n current.setValue('u_rejection_reason', 'N/A - Pending qualification review');\n _ewmLog(current.getTableName(), 'u_rejection_reason', oldRejectionReason, current.getValue('u_rejection_reason'), '');\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "03a146ed802807103e487b245ac977cd", "u_br_name": "set_defaults_on_named_supplier_app", "u_table_name": "u_sqm_supplier_application", "u_field_name": "u_rejection_reason", "u_old_value": "", "u_new_value": "N/A - Pending qualification review", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "03a146ed802807103e487b245ac977cf", "u_br_name": "tech_supplier_init_docs_and_history", "u_table_name": "u_sqm_compliance_document", "u_field_name": "u_document_reference", "u_old_value": "", "u_new_value": "AUTO-REQ-SUPP-APP-2024-0071", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "03a186ed802807103e487b245ac97704", "u_br_name": "tech_supplier_init_multi_table_setup", "u_table_name": "u_sqm_approved_supplier", "u_field_name": "u_qualification_status", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "03a186ed802807103e487b245ac97706", "u_br_name": "tech_supplier_init_multi_table_setup", "u_table_name": "u_sqm_document_requirement", "u_field_name": "u_max_validity_days", "u_old_value": "", "u_new_value": "365", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "07a146ed802807103e487b245ac977d0", "u_br_name": "tech_supplier_init_docs_and_history", "u_table_name": "u_sqm_status_history", "u_field_name": "u_previous_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "07a186ed802807103e487b245ac97704", "u_br_name": "tech_supplier_init_multi_table_setup", "u_table_name": "u_sqm_approved_supplier", "u_field_name": "u_spend_limit_usd", "u_old_value": "", "u_new_value": "750000", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "0ba146ed802807103e487b245ac977c8", "u_br_name": "init_submitted_tech_supplier_app", "u_table_name": "u_sqm_supplier_application", "u_field_name": "u_documents_verified", "u_old_value": "0", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "0ba146ed802807103e487b245ac977ce", "u_br_name": "tech_supplier_init_docs_and_history", "u_table_name": "u_sqm_compliance_document", "u_field_name": "u_document_type", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "0ba146ed802807103e487b245ac977d0", "u_br_name": "tech_supplier_init_docs_and_history", "u_table_name": "u_sqm_status_history", "u_field_name": "u_triggered_by_system", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "0ba186ed802807103e487b245ac97705", "u_br_name": "tech_supplier_init_multi_table_setup", "u_table_name": "u_sqm_document_requirement", "u_field_name": "u_applicable_category", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "0fa146ed802807103e487b245ac977cc", "u_br_name": "set_defaults_on_named_supplier_app", "u_table_name": "u_sqm_supplier_application", "u_field_name": "u_submission_date", "u_old_value": "2026-04-29", "u_new_value": "2026-04-29", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "0fa146ed802807103e487b245ac977ce", "u_br_name": "tech_supplier_init_docs_and_history", "u_table_name": "u_sqm_compliance_document", "u_field_name": "u_issuing_authority", "u_old_value": "", "u_new_value": "Pending", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "0fa146ed802807103e487b245ac977d0", "u_br_name": "tech_supplier_init_docs_and_history", "u_table_name": "u_sqm_status_history", "u_field_name": "u_days_in_previous_status", "u_old_value": "", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "0fa186ed802807103e487b245ac97705", "u_br_name": "tech_supplier_init_multi_table_setup", "u_table_name": "u_sqm_document_requirement", "u_field_name": "u_is_mandatory", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "43a146ed802807103e487b245ac977c9", "u_br_name": "init_submitted_tech_supplier_app", "u_table_name": "u_sqm_supplier_application", "u_field_name": "u_rejection_reason", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "43a146ed802807103e487b245ac977cb", "u_br_name": "init_submitted_tech_supplier_app", "u_table_name": "u_sqm_qualification_assessment", "u_field_name": "u_assessment_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "47a146ed802807103e487b245ac977c9", "u_br_name": "init_submitted_tech_supplier_app", "u_table_name": "u_sqm_risk_profile", "u_field_name": "u_risk_tier", "u_old_value": "", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "47a146ed802807103e487b245ac977cb", "u_br_name": "init_submitted_tech_supplier_app", "u_table_name": "u_sqm_qualification_assessment", "u_field_name": "u_score", "u_old_value": "", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "47a186ed802807103e487b245ac97707", "u_br_name": "tech_supplier_init_multi_table_setup", "u_table_name": "u_sqm_risk_profile", "u_field_name": "u_escalated_to_senior", "u_old_value": "0", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "4ba146ed802807103e487b245ac977c9", "u_br_name": "init_submitted_tech_supplier_app", "u_table_name": "u_sqm_risk_profile", "u_field_name": "u_escalated_to_senior", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:01:07"}, {"sys_id": "4ba146ed802807103e487b245ac977cb", "u_br_name": "init_submitted_tech_supplier_app", "u_table_name": "u_sqm_qualification_assessment", "u_field_name": "u_findings_summary", 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{\"type\": \"str\"}, \"u_disqualification_reason\": {\"type\": \"str\"}, \"u_category\": {\"FK\": \"u_vpm_vendor_category\"}}, \"u_vpm_contract\": {\"u_contract_number\": {\"type\": \"str\"}, \"u_vendor\": {\"FK\": \"u_vpm_vendor\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Active\", \"Expired\", \"Terminated\"]}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_spending_ceiling\": {\"type\": \"decimal\"}, \"u_committed_amount\": {\"type\": \"decimal\"}, \"u_remaining_budget\": {\"type\": \"decimal\"}, \"u_contract_type\": {\"type\": \"str\", \"enum\": [\"Fixed Price\", \"Time and Materials\", \"Framework Agreement\"]}, \"u_auto_renew\": {\"type\": \"bool\"}, \"u_description\": {\"type\": \"str\"}, \"u_termination_date\": {\"type\": \"str\"}}, \"u_vpm_requisition\": {\"u_number\": {\"type\": \"str\"}, \"u_requested_by\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Approved\", \"Rejected\", \"Converted to PO\"]}, \"u_request_date\": {\"type\": \"str\"}, \"u_required_by_date\": {\"type\": \"str\"}, \"u_estimated_cost\": {\"type\": \"decimal\"}, \"u_justification\": {\"type\": \"str\"}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_department\": {\"type\": \"str\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_approved_date\": {\"type\": \"str\"}, \"u_budget_code\": {\"FK\": \"u_vpm_budget\"}}, \"u_vpm_delivery_receipt\": {\"u_receipt_number\": {\"type\": \"str\"}, \"u_purchase_order\": {\"FK\": \"u_vpm_purchase_order\"}, \"u_receipt_date\": {\"type\": \"str\"}, \"u_received_by\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Pending Inspection\", \"Accepted\", \"Partially Accepted\", \"Rejected\"]}, \"u_quantity_received\": {\"type\": \"decimal\"}, \"u_quantity_accepted\": {\"type\": \"decimal\"}, \"u_quantity_rejected\": {\"type\": \"decimal\"}, \"u_delivery_note_number\": {\"type\": \"str\"}, \"u_inspection_notes\": {\"type\": \"str\"}, \"u_discrepancy_flag\": {\"type\": \"bool\"}, \"u_po_line_item\": {\"FK\": \"u_vpm_po_line_item\"}}, \"u_vpm_po_line_item\": {\"u_purchase_order\": {\"FK\": \"u_vpm_purchase_order\"}, \"u_line_number\": {\"type\": \"int\"}, \"u_item_description\": {\"type\": \"str\"}, \"u_quantity_ordered\": {\"type\": \"decimal\"}, \"u_unit_price\": {\"type\": \"decimal\"}, \"u_line_total\": {\"type\": \"decimal\"}, \"u_quantity_received\": {\"type\": \"decimal\"}, \"u_unit_of_measure\": {\"type\": \"str\"}, \"u_line_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Partially Received\", \"Fully Received\", \"Cancelled\"]}, \"u_expected_delivery_date\": {\"type\": \"str\"}, \"u_catalog_item_ref\": {\"type\": \"str\"}, \"u_tax_rate\": {\"type\": \"decimal\"}}, \"u_vpm_approval_record\": {\"u_purchase_order\": {\"FK\": \"u_vpm_purchase_order\"}, \"u_approval_type\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Secondary\", \"Emergency\"]}, \"u_approver_name\": {\"type\": \"str\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\"]}, \"u_decision_date\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_requested_date\": {\"type\": \"str\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_approval_level\": {\"type\": \"int\"}, \"u_requisition\": {\"FK\": \"u_vpm_requisition\"}}, \"u_vpm_vendor_category\": {\"u_name\": {\"type\": \"str\"}, \"u_code\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_approval_threshold\": {\"type\": \"decimal\"}, \"u_secondary_approval_threshold\": {\"type\": \"decimal\"}, \"u_active\": {\"type\": \"bool\"}, \"u_risk_level\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\"]}, \"u_requires_contract\": {\"type\": \"bool\"}, \"u_max_contract_duration_days\": {\"type\": \"int\"}, \"u_review_frequency_days\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}, \"u_last_reviewed_date\": {\"type\": \"str\"}}, \"u_vpm_budget\": {\"u_budget_code\": {\"type\": \"str\"}, \"u_name\": {\"type\": \"str\"}, \"u_fiscal_year\": {\"type\": \"str\"}, \"u_total_budget\": {\"type\": \"decimal\"}, \"u_committed_amount\": {\"type\": \"decimal\"}, \"u_spent_amount\": {\"type\": \"decimal\"}, \"u_remaining_amount\": {\"type\": \"decimal\"}, \"u_department\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Frozen\", \"Closed\"]}, \"u_owner_name\": {\"type\": \"str\"}, \"u_alert_threshold_pct\": {\"type\": \"decimal\"}, \"u_last_updated\": {\"type\": \"str\"}}, \"u_vpm_spend_transaction\": {\"u_purchase_order\": {\"FK\": \"u_vpm_purchase_order\"}, \"u_budget\": {\"FK\": \"u_vpm_budget\"}, \"u_transaction_date\": {\"type\": \"str\"}, \"u_transaction_type\": {\"type\": \"str\", \"enum\": [\"Commitment\", \"Actual Spend\", \"Reversal\", \"Adjustment\"]}, \"u_amount\": {\"type\": \"decimal\"}, \"u_currency\": {\"type\": \"str\"}, \"u_reference_number\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_posted\": {\"type\": \"bool\"}, \"u_reversal_flag\": {\"type\": \"bool\"}, \"u_contract\": {\"FK\": \"u_vpm_contract\"}, \"u_fiscal_period\": {\"type\": \"str\"}}}", "business_rules": [{"name": "po_insert_init_approval_and_spend", "fires_on_table": "u_vpm_purchase_order", "filter_condition": "u_state=2^u_currency=USD^u_vendorISNOTEMPTY", "trigger_sequence": "before", "trigger_type": "insert", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Set defaults on the current PO record (before insert — use setValue, no update)\n var oldReqSecApproval = current.getValue('u_requires_secondary_approval');\n current.setValue('u_requires_secondary_approval', 'true');\n _ewmLog('u_vpm_purchase_order', 'u_requires_secondary_approval', oldReqSecApproval, current.getValue('u_requires_secondary_approval'), '');\n\n var oldPayTerms = current.getValue('u_payment_terms');\n current.setValue('u_payment_terms', 'Net 30');\n _ewmLog('u_vpm_purchase_order', 'u_payment_terms', oldPayTerms, current.getValue('u_payment_terms'), '');\n\n // 2. Insert a standard approval record for this PO\n var grApproval = new GlideRecord('u_vpm_approval_record');\n grApproval.initialize();\n grApproval.setValue('u_purchase_order', current.getUniqueValue());\n grApproval.setValue('u_approval_type', '1');\n grApproval.setValue('u_decision', '1');\n grApproval.setValue('u_approver_name', 'Procurement Manager');\n _ewmLog('u_vpm_approval_record', 'u_approval_type', '', '1', '');\n try {\n var rApproval = grApproval.insert();\n if (!rApproval) { _ewmLog('','','','', 'GR insert failed: ' + grApproval.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 3. Insert a commitment spend transaction for this PO\n var grSpend = new GlideRecord('u_vpm_spend_transaction');\n grSpend.initialize();\n grSpend.setValue('u_purchase_order', current.getUniqueValue());\n grSpend.setValue('u_transaction_type', '1');\n grSpend.setValue('u_amount', current.getValue('u_total_amount') || '0');\n grSpend.setValue('u_currency', 'USD');\n grSpend.setValue('u_description', 'Initial commitment for PO ' + current.getValue('u_number'));\n grSpend.setValue('u_posted', 'false');\n grSpend.setValue('u_reversal_flag', 'false');\n grSpend.setValue('u_contract', current.getValue('u_contract'));\n _ewmLog('u_vpm_spend_transaction', 'u_transaction_type', '', '1', '');\n try {\n var rSpend = grSpend.insert();\n if (!rSpend) { _ewmLog('','','','', 'GR insert failed: ' + grSpend.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "approval_rec_init_defaults_on_insert", "fires_on_table": "u_vpm_approval_record", "filter_condition": "u_approval_type=1", "trigger_sequence": "before", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous /*null when insert*/) {\n\n // Before-insert on u_vpm_approval_record: when a Standard approval record is created,\n // set default fields and also insert a PO line item for the referenced PO.\n\n // 1. Set decision to Pending\n var oldDecision = current.getValue('u_decision');\n current.setValue('u_decision', '1');\n _ewmLog('u_vpm_approval_record', 'u_decision', oldDecision, current.getValue('u_decision'), '');\n\n // 2. Set escalated to false\n var oldEscalated = current.getValue('u_escalated');\n current.setValue('u_escalated', 'false');\n _ewmLog('u_vpm_approval_record', 'u_escalated', oldEscalated, current.getValue('u_escalated'), '');\n\n // 3. Set approval_level to 1\n var oldLevel = current.getValue('u_approval_level');\n current.setValue('u_approval_level', '1');\n _ewmLog('u_vpm_approval_record', 'u_approval_level', oldLevel, current.getValue('u_approval_level'), '');\n\n // 4. Set approver_name default\n var oldApprover = current.getValue('u_approver_name');\n current.setValue('u_approver_name', 'Procurement Manager');\n _ewmLog('u_vpm_approval_record', 'u_approver_name', oldApprover, current.getValue('u_approver_name'), '');\n\n // 5. Set comments default\n var oldComments = current.getValue('u_comments');\n current.setValue('u_comments', 'Auto-generated standard approval record');\n _ewmLog('u_vpm_approval_record', 'u_comments', oldComments, current.getValue('u_comments'), '');\n\n // 6. Insert a PO Line Item for the referenced purchase order (enables next slot chain)\n var poRef = current.getValue('u_purchase_order');\n if (poRef) {\n var gr = new GlideRecord('u_vpm_po_line_item');\n gr.initialize();\n gr.setValue('u_purchase_order', poRef);\n _ewmLog('u_vpm_po_line_item', 'u_purchase_order', '', poRef, '');\n gr.setValue('u_item_description', 'Default line item from approval');\n _ewmLog('u_vpm_po_line_item', 'u_item_description', '', 'Default line item from approval', '');\n gr.setValue('u_quantity_ordered', '1');\n _ewmLog('u_vpm_po_line_item', 'u_quantity_ordered', '', '1', '');\n gr.setValue('u_unit_price', '0');\n _ewmLog('u_vpm_po_line_item', 'u_unit_price', '', '0', '');\n gr.setValue('u_line_total', '0');\n _ewmLog('u_vpm_po_line_item', 'u_line_total', '', '0', '');\n gr.setValue('u_line_status', '1');\n _ewmLog('u_vpm_po_line_item', 'u_line_status', '', '1', '');\n gr.setValue('u_unit_of_measure', 'EA');\n _ewmLog('u_vpm_po_line_item', 'u_unit_of_measure', '', 'EA', '');\n try {\n var r = gr.insert();\n if (!r) { _ewmLog('','','','', 'GR insert failed: ' + gr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}, {"name": "init_po_line_and_create_receipt", "fires_on_table": "u_vpm_po_line_item", "filter_condition": "u_line_status=1", "trigger_sequence": "before", "trigger_type": "insert", "order": 200, "script": "(function executeRule(current, previous) {\n\n // --- 1. Default fields on the new PO line item (before insert, same table) ---\n\n // Set quantity_received to 0\n var oldQtyRcv = current.getValue('u_quantity_received');\n current.setValue('u_quantity_received', 0);\n _ewmLog('u_vpm_po_line_item', 'u_quantity_received', oldQtyRcv, current.getValue('u_quantity_received'), '');\n\n // Set default unit of measure\n var oldUom = current.getValue('u_unit_of_measure');\n current.setValue('u_unit_of_measure', 'EA');\n _ewmLog('u_vpm_po_line_item', 'u_unit_of_measure', oldUom, current.getValue('u_unit_of_measure'), '');\n\n // Set default tax rate\n var oldTax = current.getValue('u_tax_rate');\n current.setValue('u_tax_rate', 0);\n _ewmLog('u_vpm_po_line_item', 'u_tax_rate', oldTax, current.getValue('u_tax_rate'), '');\n\n // Set default catalog item ref\n var oldCat = current.getValue('u_catalog_item_ref');\n current.setValue('u_catalog_item_ref', 'N/A');\n _ewmLog('u_vpm_po_line_item', 'u_catalog_item_ref', oldCat, current.getValue('u_catalog_item_ref'), '');\n\n // --- 2. Create a preliminary delivery receipt for this line item ---\n var gr = new GlideRecord('u_vpm_delivery_receipt');\n gr.initialize();\n gr.setValue('u_status', '1');\n _ewmLog('u_vpm_delivery_receipt', 'u_status', '', '1', '');\n gr.setValue('u_quantity_received', 0);\n _ewmLog('u_vpm_delivery_receipt', 'u_quantity_received', '', '0', '');\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}, {"name": "dr_insert_update_po_contract_budget", "fires_on_table": "u_vpm_delivery_receipt", "filter_condition": "u_status=1^u_quantity_received=50", "trigger_sequence": "after", "trigger_type": "insert", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Update the linked Purchase Order — set state to Partially Received\n var poSysId = current.getValue('u_purchase_order');\n if (poSysId) {\n var grPO = new GlideRecord('u_vpm_purchase_order');\n grPO.addQuery('sys_id', poSysId);\n grPO.query();\n if (grPO.next()) {\n var oldState = grPO.getValue('u_state');\n grPO.setValue('u_state', '4');\n _ewmLog('u_vpm_purchase_order', 'u_state', oldState, grPO.getValue('u_state'), '');\n\n var oldExpDate = grPO.getValue('u_expected_delivery_date');\n grPO.setValue('u_expected_delivery_date', '2025-12-31');\n _ewmLog('u_vpm_purchase_order', 'u_expected_delivery_date', oldExpDate, grPO.getValue('u_expected_delivery_date'), '');\n\n try {\n var r1 = grPO.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed on u_vpm_purchase_order: ' + grPO.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Update the linked Contract — increase committed amount\n var contractSysId = grPO.getValue('u_contract');\n if (contractSysId) {\n var grC = new GlideRecord('u_vpm_contract');\n grC.addQuery('sys_id', contractSysId);\n grC.query();\n if (grC.next()) {\n var oldCommitted = grC.getValue('u_committed_amount');\n var newCommitted = parseFloat(oldCommitted || '0') + parseFloat(current.getValue('u_quantity_received') || '0');\n grC.setValue('u_committed_amount', String(newCommitted));\n _ewmLog('u_vpm_contract', 'u_committed_amount', oldCommitted, grC.getValue('u_committed_amount'), '');\n try {\n var r2 = grC.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed on u_vpm_contract: ' + grC.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n\n // 3. Update the Budget via requisition's budget_code\n var reqSysId = grPO.getValue('u_requisition');\n if (reqSysId) {\n var grReq = new GlideRecord('u_vpm_requisition');\n grReq.addQuery('sys_id', reqSysId);\n grReq.query();\n if (grReq.next()) {\n var budgetSysId = grReq.getValue('u_budget_code');\n if (budgetSysId) {\n var grB = new GlideRecord('u_vpm_budget');\n grB.addQuery('sys_id', budgetSysId);\n grB.query();\n if (grB.next()) {\n var oldSpent = grB.getValue('u_spent_amount');\n var addSpent = parseFloat(current.getValue('u_quantity_received') || '0');\n var newSpent = parseFloat(oldSpent || '0') + addSpent;\n grB.setValue('u_spent_amount', String(newSpent));\n _ewmLog('u_vpm_budget', 'u_spent_amount', oldSpent, grB.getValue('u_spent_amount'), '');\n\n var oldRemaining = grB.getValue('u_remaining_amount');\n var newRemaining = parseFloat(oldRemaining || '0') - addSpent;\n grB.setValue('u_remaining_amount', String(newRemaining));\n _ewmLog('u_vpm_budget', 'u_remaining_amount', oldRemaining, grB.getValue('u_remaining_amount'), '');\n\n try {\n var r3 = grB.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed on u_vpm_budget: ' + grB.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n }\n }\n }\n }\n }\n\n})(current, previous);"}, {"name": "po_issued_create_spend_and_requisition", "fires_on_table": "u_vpm_purchase_order", "filter_condition": "u_stateCHANGESTO4^u_currencyISNOTEMPTY^u_requires_secondary_approval=false", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a spend transaction recording the commitment for the issued PO\n var grSpend = new GlideRecord('u_vpm_spend_transaction');\n grSpend.initialize();\n grSpend.setValue('u_purchase_order', current.getValue('sys_id'));\n _ewmLog('u_vpm_spend_transaction', 'u_purchase_order', '', current.getValue('sys_id'), '');\n grSpend.setValue('u_transaction_type', '1');\n _ewmLog('u_vpm_spend_transaction', 'u_transaction_type', '', '1', '');\n grSpend.setValue('u_amount', current.getValue('u_total_amount'));\n _ewmLog('u_vpm_spend_transaction', 'u_amount', '', current.getValue('u_total_amount'), '');\n grSpend.setValue('u_currency', current.getValue('u_currency'));\n _ewmLog('u_vpm_spend_transaction', 'u_currency', '', current.getValue('u_currency'), '');\n grSpend.setValue('u_description', 'Commitment upon PO issuance');\n _ewmLog('u_vpm_spend_transaction', 'u_description', '', 'Commitment upon PO issuance', '');\n grSpend.setValue('u_posted', 'true');\n _ewmLog('u_vpm_spend_transaction', 'u_posted', '', 'true', '');\n grSpend.setValue('u_reversal_flag', 'false');\n _ewmLog('u_vpm_spend_transaction', 'u_reversal_flag', '', 'false', '');\n grSpend.setValue('u_contract', current.getValue('u_contract'));\n _ewmLog('u_vpm_spend_transaction', 'u_contract', '', current.getValue('u_contract'), '');\n grSpend.setValue('u_budget', current.getValue('u_requisition'));\n _ewmLog('u_vpm_spend_transaction', 'u_budget', '', current.getValue('u_requisition'), '');\n try {\n var r1 = grSpend.insert();\n if (!r1) { _ewmLog('','','','', 'GR insert failed: ' + grSpend.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n // 2. Insert a vendor category review note for the vendor on this PO\n var grCat = new GlideRecord('u_vpm_vendor_category');\n grCat.initialize();\n grCat.setValue('u_description', 'Auto-created on PO issuance for ' + current.getValue('u_number'));\n _ewmLog('u_vpm_vendor_category', 'u_description', '', 'Auto-created on PO issuance for ' + current.getValue('u_number'), '');\n grCat.setValue('u_active', 'true');\n _ewmLog('u_vpm_vendor_category', 'u_active', '', 'true', '');\n grCat.setValue('u_risk_level', '2');\n _ewmLog('u_vpm_vendor_category', 'u_risk_level', '', '2', '');\n try {\n var r2 = grCat.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grCat.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n\n})(current, previous);"}, {"name": "after_spend_txn_sync_contract_req", "fires_on_table": "u_vpm_spend_transaction", "filter_condition": "u_transaction_type=1^u_posted=true", "trigger_sequence": "after", "trigger_type": "insert", "order": 600, "script": "(function executeRule(current, previous) {\n\n // 1. Update the linked contract: increase committed_amount and set description\n var contractRef = current.getValue('u_contract');\n if (contractRef) {\n var grContract = new GlideRecord('u_vpm_contract');\n grContract.addQuery('sys_id', contractRef);\n grContract.query();\n if (grContract.next()) {\n var oldCommitted = grContract.getValue('u_committed_amount');\n var txnAmount = parseFloat(current.getValue('u_amount')) || 0;\n var newCommitted = (parseFloat(oldCommitted) || 0) + txnAmount;\n grContract.setValue('u_committed_amount', String(newCommitted));\n _ewmLog('u_vpm_contract', 'u_committed_amount', oldCommitted, String(newCommitted), '');\n\n var oldDesc = grContract.getValue('u_description');\n var newDesc = 'Last commitment recorded via spend txn on ' + current.getValue('u_transaction_date');\n grContract.setValue('u_description', newDesc);\n _ewmLog('u_vpm_contract', 'u_description', oldDesc, newDesc, '');\n\n try {\n var r1 = grContract.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grContract.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Update the linked requisition via the purchase order: set status to Converted to PO and justification\n var poRef = current.getValue('u_purchase_order');\n if (poRef) {\n var grPO = new GlideRecord('u_vpm_purchase_order');\n if (grPO.get(poRef)) {\n var reqRef = grPO.getValue('u_requisition');\n if (reqRef) {\n var grReq = new GlideRecord('u_vpm_requisition');\n grReq.addQuery('sys_id', reqRef);\n grReq.query();\n if (grReq.next()) {\n var oldStatus = grReq.getValue('u_status');\n grReq.setValue('u_status', '5');\n _ewmLog('u_vpm_requisition', 'u_status', oldStatus, '5', '');\n\n var oldJust = grReq.getValue('u_justification');\n var newJust = 'Commitment spend transaction posted for PO ' + grPO.getValue('u_number');\n grReq.setValue('u_justification', newJust);\n _ewmLog('u_vpm_requisition', 'u_justification', oldJust, newJust, '');\n\n try {\n var r2 = grReq.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grReq.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "03c94ae180a807103e487b245ac977d2", "u_br_name": "approval_rec_init_defaults_on_insert", "u_table_name": "u_vpm_approval_record", "u_field_name": "u_escalated", "u_old_value": "0", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "03c94ae180a807103e487b245ac977d3", "u_br_name": "approval_rec_init_defaults_on_insert", "u_table_name": "u_vpm_po_line_item", "u_field_name": "u_line_total", "u_old_value": "", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "07c94ae180a807103e487b245ac977d2", "u_br_name": "approval_rec_init_defaults_on_insert", "u_table_name": "u_vpm_approval_record", "u_field_name": "u_approver_name", "u_old_value": "Procurement Manager", "u_new_value": "Procurement Manager", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "07c94ae180a807103e487b245ac977d3", "u_br_name": "approval_rec_init_defaults_on_insert", "u_table_name": "u_vpm_po_line_item", "u_field_name": "u_unit_of_measure", "u_old_value": "", "u_new_value": "EA", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "0bc94ae180a807103e487b245ac977d2", "u_br_name": "approval_rec_init_defaults_on_insert", "u_table_name": "u_vpm_po_line_item", "u_field_name": "u_purchase_order", "u_old_value": "", "u_new_value": "8bc94ae180a807103e487b245ac977d0", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "0bc98ae180a807103e487b245ac9778e", "u_br_name": "init_po_line_and_create_receipt", "u_table_name": "u_vpm_po_line_item", "u_field_name": "u_tax_rate", "u_old_value": "0", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "0fc94ae180a807103e487b245ac977d2", "u_br_name": "approval_rec_init_defaults_on_insert", "u_table_name": "u_vpm_po_line_item", "u_field_name": "u_quantity_ordered", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "0fc98ae180a807103e487b245ac9778e", "u_br_name": "init_po_line_and_create_receipt", "u_table_name": "u_vpm_delivery_receipt", "u_field_name": "u_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "43c98ae180a807103e487b245ac97790", "u_br_name": "init_po_line_and_create_receipt", "u_table_name": "u_vpm_spend_transaction", "u_field_name": "u_transaction_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "47c94ae180a807103e487b245ac977d1", "u_br_name": "po_insert_init_approval_and_spend", "u_table_name": "u_vpm_purchase_order", "u_field_name": "u_payment_terms", "u_old_value": "Net 15", "u_new_value": "Net 30", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "4fc94ae180a807103e487b245ac977d3", "u_br_name": "init_po_line_and_create_receipt", "u_table_name": "u_vpm_po_line_item", "u_field_name": "u_unit_of_measure", "u_old_value": "EA", "u_new_value": "EA", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "83c94ae180a807103e487b245ac977d2", "u_br_name": "approval_rec_init_defaults_on_insert", "u_table_name": "u_vpm_approval_record", "u_field_name": "u_approval_level", "u_old_value": "1", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "83c94ae180a807103e487b245ac977d3", "u_br_name": "approval_rec_init_defaults_on_insert", "u_table_name": "u_vpm_po_line_item", "u_field_name": "u_line_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "87c94ae180a807103e487b245ac977d2", "u_br_name": "approval_rec_init_defaults_on_insert", "u_table_name": "u_vpm_approval_record", "u_field_name": "u_comments", "u_old_value": "", "u_new_value": "Auto-generated standard approval record", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "8bc94ae180a807103e487b245ac977d2", "u_br_name": "approval_rec_init_defaults_on_insert", "u_table_name": "u_vpm_po_line_item", "u_field_name": "u_item_description", "u_old_value": "", "u_new_value": "Default line item from approval", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "8bc98ae180a807103e487b245ac9778e", "u_br_name": "init_po_line_and_create_receipt", "u_table_name": "u_vpm_po_line_item", "u_field_name": "u_catalog_item_ref", "u_old_value": "", "u_new_value": "N/A", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "8fc94ae180a807103e487b245ac977d0", "u_br_name": "po_insert_init_approval_and_spend", "u_table_name": "u_vpm_purchase_order", "u_field_name": "u_requires_secondary_approval", "u_old_value": "0", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:36:37"}, {"sys_id": "8fc94ae180a807103e487b245ac977d1", "u_br_name": "approval_rec_init_defaults_on_insert", "u_table_name": 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"u_number", "oldvalue": "", "newvalue": "PO-2025-CASCADE-001", "documentkey": "8bc94ae180a807103e487b245ac977d0"}, {"tablename": "u_vpm_purchase_order", "fieldname": "u_vendor", "oldvalue": "", "newvalue": "1124ed69802407103e487b245ac9775d", "documentkey": "8bc94ae180a807103e487b245ac977d0"}, {"tablename": "u_vpm_purchase_order", "fieldname": "u_currency", "oldvalue": "", "newvalue": "USD", "documentkey": "8bc94ae180a807103e487b245ac977d0"}, {"tablename": "u_vpm_purchase_order", "fieldname": "u_shipping_address", "oldvalue": "", "newvalue": "123 Warehouse Blvd, Austin, TX 78701", "documentkey": "8bc94ae180a807103e487b245ac977d0"}, {"tablename": "u_vpm_purchase_order", "fieldname": "u_order_date", "oldvalue": "", "newvalue": "2025-02-01", "documentkey": "8bc94ae180a807103e487b245ac977d0"}, {"tablename": "u_vpm_purchase_order", "fieldname": "u_payment_terms", "oldvalue": "", "newvalue": "Net 30", "documentkey": "8bc94ae180a807103e487b245ac977d0"}, {"tablename": "u_vpm_purchase_order", "fieldname": "u_expected_delivery_date", "oldvalue": "", "newvalue": "2025-04-01", "documentkey": "8bc94ae180a807103e487b245ac977d0"}, {"tablename": "u_vpm_purchase_order", "fieldname": "u_requisition", "oldvalue": "", "newvalue": "4ac94ae180a807103e487b245ac97749", "documentkey": "8bc94ae180a807103e487b245ac977d0"}, {"tablename": "u_vpm_purchase_order", "fieldname": "u_total_amount", "oldvalue": "", "newvalue": "25000", "documentkey": "8bc94ae180a807103e487b245ac977d0"}, {"tablename": "u_vpm_purchase_order", "fieldname": "u_state", "oldvalue": "", "newvalue": "2", "documentkey": "8bc94ae180a807103e487b245ac977d0"}], "raw_audits": [{"tablename": "u_vpm_contract", "fieldname": "u_contract_number", "oldvalue": "", "newvalue": "CON-2025-CASCADE", "documentkey": "fac94ae180a807103e487b245ac977a1"}, {"tablename": "u_vpm_contract", "fieldname": "u_description", "oldvalue": "", "newvalue": "Annual IT hardware supply agreement", "documentkey": "fac94ae180a807103e487b245ac977a1"}, {"tablename": 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"documentkey": "fac94ae180a807103e487b245ac977a1"}, {"tablename": "u_vpm_contract", "fieldname": "u_contract_type", "oldvalue": "", "newvalue": "1", "documentkey": "fac94ae180a807103e487b245ac977a1"}, {"tablename": "u_vpm_contract", "fieldname": "u_vendor", "oldvalue": "", "newvalue": "1124ed69802407103e487b245ac9775d", "documentkey": "fac94ae180a807103e487b245ac977a1"}, {"tablename": "sysevent_pattern", "fieldname": "total", "oldvalue": "1970-01-01 01:34:54", "newvalue": "1970-01-01 01:34:55", "documentkey": "0f64a1682545721097d8fb45cac2947b"}, {"tablename": "u_vpm_purchase_order", "fieldname": "u_requires_secondary_approval", "oldvalue": "", "newvalue": "1", "documentkey": "8bc94ae180a807103e487b245ac977d0"}, {"tablename": "u_vpm_purchase_order", "fieldname": "u_contract", "oldvalue": "", "newvalue": "7cfde56180a407103e487b245ac9773b", "documentkey": "8bc94ae180a807103e487b245ac977d0"}, {"tablename": "u_vpm_purchase_order", "fieldname": "u_number", "oldvalue": "", "newvalue": 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"newvalue": "glide.scheduler.worker.6\n\tcom.glide.db.stats.event.EventMetricStatsListener.observeSample(EventMetricStatsListener.java:38)\n\tcom.glide.db.stats.event.EventStats.record(EventStats.java:41)\n\tcom.glide.policy.EventProcessor.process(EventProcessor.java:225)\n\tcom.glide.policy.EventManager.processEachEvent(EventManager.java:551)\n\tcom.glide.policy.EventManager.processEvents(EventManager.java:503)\n\tcom.glide.policy.EventManager._process(EventManager.java:295)\n\tcom.glide.policy.EventManager.process(EventManager.java:268)\n\tjdk.internal.reflect.GeneratedMethodAccessor157.invoke(Unknown 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Source)\n\tcom.glide.script.ScriptCaller.call(ScriptCaller.java:22)\n\torg.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:125)\n\torg.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:722)\n\torg.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:4812)\n\torg.mozilla.javascript.InterpretedFunction.exec(InterpretedFunction.java:141)\n\tcom.glide.script.ScriptCompiler.executeAndPublishMetric(ScriptCompiler.java:83)\n\tcom.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:517)\n\tcom.glide.script.ScriptEvaluator.evaluate(ScriptEvaluator.java:242)\n\tcom.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:430)\n\tcom.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:160)\n\tcom.glide.script.ScriptEvaluator.evaluateStringWithPrefix(ScriptEvaluator.java:144)\n\tcom.glide.script.Evaluator.evaluatePossiblePrefixedString(Evaluator.java:233)\n\tcom.glide.script.Evaluator.evaluatePossiblePrefixedString(Evaluator.java:215)\n\tcom.glide.job.RunScriptJob.evaluateScript(RunScriptJob.java:186)\n\tcom.glide.job.RunScriptJob.execute(RunScriptJob.java:93)\n\tcom.glide.schedule.JobExecutor.lambda$executeJob$1(JobExecutor.java:216)\n\tcom.glide.schedule.JobExecutor.executeJob(JobExecutor.java:219)\n\tcom.glide.schedule.JobExecutor.execute(JobExecutor.java:195)\n\tcom.glide.schedule.JobExecutor.execute(JobExecutor.java:184)\n\tcom.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:623)\n\tcom.glide.schedule_v2.SchedulerWorkerThread.lambda$process$3(SchedulerWorkerThread.java:409)\n\tcom.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35)\n\tcom.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:409)\n\tcom.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:183)\n", 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\"5a3bef4ee9e403103e4839baa50711d6\", \"sys_updated_by\": \"admin\", \"u_warranty_end_date\": \"2025-05-21\", \"sys_created_on\": \"2026-05-01 07:59:14\", \"u_registration_status\": \"1\", \"sys_created_by\": \"admin\", \"u_serial_number\": \"DW-DCB205-SN-9P01TRV55\", \"u_customer\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_customer/c72baf4ee9e403103e4839baa5071106\", \"value\": \"c72baf4ee9e403103e4839baa5071106\"}, \"u_purchase_price\": \"89.99\"}, {\"u_claims_used\": \"1\", \"u_product\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_product/653bef4ee9e403103e4839baa50711cf\", \"value\": \"653bef4ee9e403103e4839baa50711cf\"}, \"u_registration_number\": \"REG-2023-00841\", \"u_retailer_name\": \"Best Buy\", \"u_purchase_date\": \"2023-09-10\", \"u_warranty_start_date\": \"2023-09-10\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:59:13\", \"u_proof_of_purchase_ref\": \"BBY-INV-20230910-448821\", \"u_registration_channel\": \"1\", \"sys_tags\": \"\", \"u_warranty_policy\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_warranty_policy/983baf4ee9e403103e4839baa50711a0\", \"value\": \"983baf4ee9e403103e4839baa50711a0\"}, \"sys_id\": \"793bef4ee9e403103e4839baa50711d1\", \"sys_updated_by\": \"admin\", \"u_warranty_end_date\": \"2025-09-09\", \"sys_created_on\": \"2026-05-01 07:59:13\", \"u_registration_status\": \"1\", \"sys_created_by\": \"admin\", \"u_serial_number\": \"DL5540-SN-7X92KM4301\", \"u_customer\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_customer/c72baf4ee9e403103e4839baa5071106\", \"value\": \"c72baf4ee9e403103e4839baa5071106\"}, \"u_purchase_price\": \"1249.99\"}, {\"u_claims_used\": \"1\", \"u_product\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_product/653bef4ee9e403103e4839baa50711cf\", \"value\": \"653bef4ee9e403103e4839baa50711cf\"}, \"u_registration_number\": \"REG-2022-03157\", \"u_retailer_name\": \"Home Depot\", \"u_purchase_date\": \"2022-11-18\", \"u_warranty_start_date\": \"2022-11-18\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:59:14\", \"u_proof_of_purchase_ref\": \"HD-RCT-20221118-7734509\", \"u_registration_channel\": \"2\", \"sys_tags\": \"\", \"u_warranty_policy\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_warranty_policy/983baf4ee9e403103e4839baa50711a0\", \"value\": \"983baf4ee9e403103e4839baa50711a0\"}, \"sys_id\": \"863bef4ee9e403103e4839baa50711d4\", \"sys_updated_by\": \"admin\", \"u_warranty_end_date\": \"2023-11-17\", \"sys_created_on\": \"2026-05-01 07:59:14\", \"u_registration_status\": \"2\", \"sys_created_by\": \"admin\", \"u_serial_number\": \"LG-LRMVS-SN-4402HBK77\", \"u_customer\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_customer/c72baf4ee9e403103e4839baa5071106\", \"value\": \"c72baf4ee9e403103e4839baa5071106\"}, \"u_purchase_price\": \"2099\"}], \"u_wcm_claim_investigation\": [{\"u_evidence_reference\": \"EVID-WCL0001002-TECHVISIT-20241107\", \"u_investigation_status\": \"2\", \"u_defect_confirmed\": \"false\", \"u_warranty_claim\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_warranty_claim/7e3b238ee9e403103e4839baa507114d\", \"value\": \"7e3b238ee9e403103e4839baa507114d\"}, \"u_recommendation\": \"4\", \"sys_mod_count\": \"0\", \"u_completion_date\": \"\", \"sys_updated_on\": \"2026-05-01 07:59:18\", \"sys_tags\": \"\", \"u_customer_at_fault\": \"false\", \"u_investigation_notes\": \"On-site technician visit conducted on 2024-11-07. Compressor confirmed non-operational; unit produces audible relay clicking and fails to start cooling cycle. Preliminary assessment suggests linear compressor motor winding failure. However, retailer purchase record could not be independently verified in the system. Customer has been contacted to provide original purchase receipt. Investigation is on hold pending receipt of proof of purchase documentation. Registration status shows expired warranty period — further review needed to confirm whether failure date falls within coverage window.\", \"sys_id\": \"033b238ee9e403103e4839baa5071153\", \"sys_updated_by\": \"admin\", \"u_root_cause\": \"\", \"sys_created_on\": \"2026-05-01 07:59:18\", \"u_start_date\": \"2024-11-05\", \"u_assigned_investigator\": \"Raymond T. Flores\", \"sys_created_by\": \"admin\"}, {\"u_evidence_reference\": \"EVID-WCL0001001-PHOTO-001, EVID-WCL0001001-DIAG-REPORT-20241021\", \"u_investigation_status\": \"3\", \"u_defect_confirmed\": \"true\", \"u_warranty_claim\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_warranty_claim/7e3b238ee9e403103e4839baa507114d\", \"value\": \"7e3b238ee9e403103e4839baa507114d\"}, \"u_recommendation\": \"1\", \"sys_mod_count\": \"0\", \"u_completion_date\": \"2024-10-21\", \"sys_updated_on\": \"2026-05-01 07:59:17\", \"sys_tags\": \"\", \"u_customer_at_fault\": \"false\", \"u_investigation_notes\": \"Unit received at depot on 2024-10-17. Full diagnostic performed including display panel stress test, ribbon cable continuity check, and GPU output verification. Defect is isolated to the ribbon cable assembly. No signs of physical impact, liquid ingress, or unauthorized modification. Customer is within warranty coverage period and has not exceeded claim limit. Recommend approval for depot repair.\", \"sys_id\": \"433b238ee9e403103e4839baa5071150\", \"sys_updated_by\": \"admin\", \"u_root_cause\": \"Manufacturing defect identified in the display ribbon cable connector. The cable insulation showed micro-fracturing consistent with a production batch quality issue, not attributable to physical damage or customer misuse. Failure mode aligns with known field reports for this display assembly revision.\", \"sys_created_on\": \"2026-05-01 07:59:17\", \"u_start_date\": \"2024-10-17\", \"u_assigned_investigator\": \"Sandra K. Merritt\", \"sys_created_by\": \"admin\"}, {\"u_evidence_reference\": \"EVID-WCL0001003-BMS-LOG-20240828, EVID-WCL0001003-CAPACITY-TEST-20240829\", \"u_investigation_status\": \"3\", \"u_defect_confirmed\": \"true\", \"u_warranty_claim\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_warranty_claim/7e3b238ee9e403103e4839baa507114d\", \"value\": \"7e3b238ee9e403103e4839baa507114d\"}, \"u_recommendation\": \"1\", \"sys_mod_count\": \"0\", \"u_completion_date\": \"2024-08-30\", \"sys_updated_on\": \"2026-05-01 07:59:19\", \"sys_tags\": \"\", \"u_customer_at_fault\": \"false\", \"u_investigation_notes\": \"Battery pack received by mail on 2024-08-22. BMS diagnostic log extracted and analyzed. Charge cycle count confirmed at 47 cycles with no evidence of overcharging, deep discharge abuse, or thermal events. Cell capacity degradation to 18% is well below the 80% threshold expected at this cycle count. Replacement unit confirmed out of stock with no restock ETA. Discussed reimbursement option with customer; customer accepted full reimbursement of $89.99. Claim approved and forwarded to reimbursement processing.\", \"sys_id\": \"5f3b638ee9e403103e4839baa507110f\", \"sys_updated_by\": \"admin\", \"u_root_cause\": \"Premature lithium-ion cell degradation confirmed via battery management system diagnostic log extraction. Cell capacity had dropped to 18% of rated capacity after fewer than 50 charge cycles. Degradation pattern is consistent with a manufacturing defect in the anode material of the affected cell batch. Customer adhered to all recommended charging practices as evidenced by BMS charge cycle log data.\", \"sys_created_on\": \"2026-05-01 07:59:19\", \"u_start_date\": \"2024-08-22\", \"u_assigned_investigator\": \"Patricia N. Osei\", \"sys_created_by\": \"admin\"}], \"u_wcm_service_order\": [{\"u_order_status\": \"1\", \"u_warranty_claim\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_warranty_claim/7e3b238ee9e403103e4839baa507114d\", \"value\": \"7e3b238ee9e403103e4839baa507114d\"}, \"u_service_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_service_technician/c53bef4ee9e403103e4839baa5071126\", \"value\": \"c53bef4ee9e403103e4839baa5071126\"}, \"u_technician_notes\": \"Service order pre-staged pending claim approval. On-site compressor replacement anticipated. Technician to bring LG linear compressor assembly (Part# LG-COMP-LRMVS-001) and full diagnostic toolkit. Appointment tentatively scheduled for 2024-11-20 subject to claim approval and customer confirmation.\", \"sys_mod_count\": \"0\", \"u_completion_date\": \"\", \"u_parts_cost\": \"\", \"u_scheduled_date\": \"2024-11-20\", \"u_total_cost\": \"\", \"sys_updated_on\": \"2026-05-01 07:59:20\", \"sys_tags\": \"\", \"sys_id\": \"233b638ee9e403103e4839baa5071115\", \"sys_updated_by\": \"admin\", \"u_labor_hours\": \"\", \"sys_created_on\": \"2026-05-01 07:59:20\", \"u_customer_signature_obtained\": \"false\", \"u_service_location\": \"1102 Lakeview Avenue, Chicago, IL 60614\", \"u_service_type\": \"1\", \"u_order_number\": \"SO-2024-00431\", \"sys_created_by\": \"admin\"}, {\"u_order_status\": \"5\", \"u_warranty_claim\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_warranty_claim/7e3b238ee9e403103e4839baa507114d\", \"value\": \"7e3b238ee9e403103e4839baa507114d\"}, \"u_service_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_service_technician/c53bef4ee9e403103e4839baa5071126\", \"value\": \"c53bef4ee9e403103e4839baa5071126\"}, \"u_technician_notes\": \"Replacement DCB205 battery pack was pulled from fulfillment queue but confirmed out of stock with no restock ETA as of 2024-09-02. Customer was notified and accepted full monetary reimbursement of $89.99 in lieu of replacement. Parts dispatch order cancelled and closed. Reimbursement forwarded to finance team for bank transfer processing. Order closed 2024-09-05.\", \"sys_mod_count\": \"0\", \"u_completion_date\": \"2024-09-05\", \"u_parts_cost\": \"0\", \"u_scheduled_date\": \"2024-09-02\", \"u_total_cost\": \"0\", \"sys_updated_on\": \"2026-05-01 07:59:21\", \"sys_tags\": \"\", \"sys_id\": \"373b638ee9e403103e4839baa5071117\", \"sys_updated_by\": \"admin\", \"u_labor_hours\": \"0.5\", \"sys_created_on\": \"2026-05-01 07:59:21\", \"u_customer_signature_obtained\": \"false\", \"u_service_location\": \"DeWalt Warranty Fulfillment Center - Atlanta, GA 30339\", \"u_service_type\": \"4\", \"u_order_number\": \"SO-2024-00388\", \"sys_created_by\": \"admin\"}, {\"u_order_status\": \"3\", \"u_warranty_claim\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_warranty_claim/7e3b238ee9e403103e4839baa507114d\", \"value\": \"7e3b238ee9e403103e4839baa507114d\"}, \"u_service_technician\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_service_technician/c53bef4ee9e403103e4839baa5071126\", \"value\": \"c53bef4ee9e403103e4839baa5071126\"}, \"u_technician_notes\": \"Unit received 2024-10-22. Display ribbon cable assembly confirmed defective on bench test. Replacement cable ordered from parts inventory (Part# DL-RIBB-5540-REV3). Awaiting part arrival to complete repair. No other defects observed on the unit. Expected completion within 2 business days of part receipt.\", \"sys_mod_count\": \"0\", \"u_completion_date\": \"\", \"u_parts_cost\": \"48.75\", \"u_scheduled_date\": \"2024-10-22\", \"u_total_cost\": \"198.75\", \"sys_updated_on\": \"2026-05-01 07:59:20\", \"sys_tags\": \"\", \"sys_id\": \"a33b638ee9e403103e4839baa5071112\", \"sys_updated_by\": \"admin\", \"u_labor_hours\": \"2.5\", \"sys_created_on\": \"2026-05-01 07:59:20\", \"u_customer_signature_obtained\": \"false\", \"u_service_location\": \"Dell Authorized Repair Center - Austin, TX 78701\", \"u_service_type\": \"2\", \"u_order_number\": \"SO-2024-00417\", \"sys_created_by\": \"admin\"}], \"u_wcm_service_technician\": [{\"u_skill_level\": \"2\", \"u_email\": \"m.espinoza@warrantyservice.com\", \"sys_mod_count\": \"0\", \"u_avg_satisfaction_score\": \"4.4\", \"u_employee_id\": \"EMP-TECH-00389\", \"sys_updated_on\": \"2026-05-01 07:59:09\", \"sys_tags\": \"\", \"u_certifications\": \"EPA 608 Universal Certification, LG Factory Authorized Technician, HVAC/R Appliance Repair Certificate\", \"sys_id\": \"343bef4ee9e403103e4839baa5071124\", \"u_availability_status\": \"1\", \"u_total_orders_completed\": \"147\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-773-555-0512\", \"sys_created_on\": \"2026-05-01 07:59:09\", \"u_hire_date\": \"2021-08-16\", \"sys_created_by\": \"admin\", \"u_full_name\": \"Maria L. Espinoza\", \"u_region\": \"Midwest US\"}, {\"u_skill_level\": \"3\", \"u_email\": \"marcus.chen@servicecorp.com\", \"sys_mod_count\": \"0\", \"u_avg_satisfaction_score\": \"4.72\", \"u_employee_id\": \"TECH-00451\", \"sys_updated_on\": \"2026-05-01 14:52:05\", \"sys_tags\": \"\", \"u_certifications\": \"Appliance Repair Level 3\", \"sys_id\": \"7db9cddee92843103e4839baa50711a2\", \"u_availability_status\": \"1\", \"u_total_orders_completed\": \"187\", \"sys_updated_by\": \"admin\", \"u_phone\": \"555-0298\", \"sys_created_on\": \"2026-05-01 14:52:05\", \"u_hire_date\": \"2020-03-10\", \"sys_created_by\": \"admin\", \"u_full_name\": \"Marcus Chen\", \"u_region\": \"West\"}, {\"u_skill_level\": \"4\", \"u_email\": \"d.simmons@warrantyservice.com\", \"sys_mod_count\": \"0\", \"u_avg_satisfaction_score\": \"4.9\", \"u_employee_id\": \"EMP-TECH-00157\", \"sys_updated_on\": \"2026-05-01 07:59:10\", \"sys_tags\": \"\", \"u_certifications\": \"DeWalt Authorized Service Technician, Milwaukee Tool Certified Repair Specialist, OSHA 10 General Industry Safety, Lithium-Ion Battery Handling and Diagnostics Certification\", \"sys_id\": \"c53bef4ee9e403103e4839baa5071126\", \"u_availability_status\": \"1\", \"u_total_orders_completed\": \"528\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-404-555-0748\", \"sys_created_on\": \"2026-05-01 07:59:10\", \"u_hire_date\": \"2015-02-23\", \"sys_created_by\": \"admin\", \"u_full_name\": \"Derek A. Simmons\", \"u_region\": \"Southeast US\"}, {\"u_skill_level\": \"3\", \"u_email\": \"j.calloway@warrantyservice.com\", \"sys_mod_count\": \"0\", \"u_avg_satisfaction_score\": \"4.7\", \"u_employee_id\": \"EMP-TECH-00214\", \"sys_updated_on\": \"2026-05-01 07:59:08\", \"sys_tags\": \"\", \"u_certifications\": \"CompTIA A+, Dell Certified Technician (DCT), Microsoft Certified Hardware Technician, IPC-7711/7721 Rework Certification\", \"sys_id\": \"f43bef4ee9e403103e4839baa5071121\", \"u_availability_status\": \"2\", \"u_total_orders_completed\": \"312\", \"sys_updated_by\": \"admin\", \"u_phone\": \"+1-512-555-0361\", \"sys_created_on\": \"2026-05-01 07:59:08\", \"u_hire_date\": \"2018-04-09\", \"sys_created_by\": \"admin\", \"u_full_name\": \"James R. Calloway\", \"u_region\": \"South Central US\"}], \"u_wcm_reimbursement\": [{\"u_paid_amount\": \"89.99\", \"u_reimbursement_number\": \"REIMB-2024-00274\", \"u_warranty_claim\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_warranty_claim/7e3b238ee9e403103e4839baa507114d\", \"value\": \"7e3b238ee9e403103e4839baa507114d\"}, \"u_payment_date\": \"2024-09-05\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:59:22\", \"sys_tags\": \"\", \"u_approved_by\": \"Patricia N. 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Reimbursement request voided per warranty policy terms. Customer may reopen claim upon submission of valid purchase receipt.\", \"u_transaction_reference\": \"\", \"sys_created_by\": \"admin\", \"u_payment_method\": \"1\"}, {\"u_paid_amount\": \"\", \"u_reimbursement_number\": \"REIMB-2024-00301\", \"u_warranty_claim\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wcm_warranty_claim/7e3b238ee9e403103e4839baa507114d\", \"value\": \"7e3b238ee9e403103e4839baa507114d\"}, \"u_payment_date\": \"\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 07:59:21\", \"sys_tags\": \"\", \"u_approved_by\": \"Sandra K. 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[\"Repaired\", \"Replaced\", \"Reimbursed\", \"Denied\"]}, \"u_resolution_date\": {\"type\": \"str\"}, \"u_pending_response_since\": {\"type\": \"str\"}, \"u_claim_amount_requested\": {\"type\": \"decimal\"}, \"u_internal_notes\": {\"type\": \"str\"}, \"u_is_escalated\": {\"type\": \"bool\"}}, \"u_wcm_customer\": {\"u_full_name\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_address_line1\": {\"type\": \"str\"}, \"u_city\": {\"type\": \"str\"}, \"u_country\": {\"type\": \"str\"}, \"u_customer_tier\": {\"type\": \"str\", \"enum\": [\"Standard\", \"Silver\", \"Gold\", \"Platinum\"]}, \"u_account_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Suspended\", \"Closed\"]}, \"u_registration_date\": {\"type\": \"str\"}, \"u_preferred_contact_method\": {\"type\": \"str\", \"enum\": [\"Email\", \"Phone\", \"SMS\"]}, \"u_lifetime_claim_count\": {\"type\": \"int\"}}, \"u_wcm_product\": {\"u_product_name\": {\"type\": \"str\"}, \"u_product_category\": {\"FK\": \"u_wcm_product_category\"}, \"u_sku\": {\"type\": \"str\"}, \"u_manufacturer\": {\"type\": \"str\"}, \"u_model_number\": {\"type\": \"str\"}, \"u_base_price\": {\"type\": \"decimal\"}, \"u_product_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Discontinued\", \"End of Life\"]}, \"u_launch_date\": {\"type\": \"str\"}, \"u_discontinue_date\": {\"type\": \"str\"}, \"u_max_claims_per_policy\": {\"type\": \"int\"}, \"u_is_serialized\": {\"type\": \"bool\"}, \"u_product_description\": {\"type\": \"str\"}}, \"u_wcm_product_category\": {\"u_category_name\": {\"type\": \"str\"}, \"u_parent_category\": {\"FK\": \"u_wcm_product_category\"}, \"u_category_code\": {\"type\": \"str\"}, \"u_description\": {\"type\": \"str\"}, \"u_default_warranty_months\": {\"type\": \"int\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_requires_serial_number\": {\"type\": \"bool\"}, \"u_claim_processing_sla_days\": {\"type\": \"int\"}, \"u_max_reimbursement_pct\": {\"type\": \"decimal\"}, \"u_sort_order\": {\"type\": \"int\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_wcm_warranty_policy\": {\"u_policy_name\": {\"type\": \"str\"}, \"u_policy_code\": {\"type\": \"str\"}, \"u_coverage_months\": {\"type\": \"int\"}, \"u_max_claims_allowed\": {\"type\": \"int\"}, \"u_coverage_type\": {\"type\": \"str\", \"enum\": [\"Limited\", \"Full\", \"Extended\", \"Parts Only\"]}, \"u_max_reimbursement_amount\": {\"type\": \"decimal\"}, \"u_policy_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Inactive\", \"Superseded\"]}, \"u_effective_date\": {\"type\": \"str\"}, \"u_expiry_date\": {\"type\": \"str\"}, \"u_covers_labor\": {\"type\": \"bool\"}, \"u_covers_parts\": {\"type\": \"bool\"}}, \"u_wcm_product_registration\": {\"u_registration_number\": {\"type\": \"str\"}, \"u_customer\": {\"FK\": \"u_wcm_customer\"}, \"u_product\": {\"FK\": \"u_wcm_product\"}, \"u_warranty_policy\": {\"FK\": \"u_wcm_warranty_policy\"}, \"u_serial_number\": {\"type\": \"str\"}, \"u_purchase_date\": {\"type\": \"str\"}, \"u_warranty_start_date\": {\"type\": \"str\"}, \"u_warranty_end_date\": {\"type\": \"str\"}, \"u_registration_status\": {\"type\": \"str\", \"enum\": [\"Active\", \"Expired\", \"Voided\"]}, \"u_purchase_price\": {\"type\": \"decimal\"}, \"u_claims_used\": {\"type\": \"int\"}, \"u_retailer_name\": {\"type\": \"str\"}, \"u_proof_of_purchase_ref\": {\"type\": \"str\"}, \"u_registration_channel\": {\"type\": \"str\", \"enum\": [\"Online\", \"Retail\", \"Phone\", \"Mail\"]}}, \"u_wcm_claim_investigation\": {\"u_warranty_claim\": {\"FK\": \"u_wcm_warranty_claim\"}, \"u_investigation_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"In Progress\", \"Completed\", \"Cancelled\"]}, \"u_assigned_investigator\": {\"type\": \"str\"}, \"u_start_date\": {\"type\": \"str\"}, \"u_completion_date\": {\"type\": \"str\"}, \"u_defect_confirmed\": {\"type\": \"bool\"}, \"u_root_cause\": {\"type\": \"str\"}, \"u_evidence_reference\": {\"type\": \"str\"}, \"u_recommendation\": {\"type\": \"str\", \"enum\": [\"Approve\", \"Reject\", \"Escalate\", \"Request More Info\"]}, \"u_investigation_notes\": {\"type\": \"str\"}, \"u_customer_at_fault\": {\"type\": \"bool\"}}, \"u_wcm_service_order\": {\"u_order_number\": {\"type\": \"str\"}, \"u_warranty_claim\": {\"FK\": \"u_wcm_warranty_claim\"}, \"u_service_technician\": {\"FK\": \"u_wcm_service_technician\"}, \"u_order_status\": {\"type\": \"str\", \"enum\": [\"Pending Dispatch\", \"Dispatched\", \"In Progress\", \"Completed\", \"Cancelled\"]}, \"u_service_type\": {\"type\": \"str\", \"enum\": [\"On-Site Repair\", \"Depot Repair\", \"Replacement Shipment\", \"Parts Dispatch\"]}, \"u_scheduled_date\": {\"type\": \"str\"}, \"u_completion_date\": {\"type\": \"str\"}, \"u_labor_hours\": {\"type\": \"decimal\"}, \"u_parts_cost\": {\"type\": \"decimal\"}, \"u_service_location\": {\"type\": \"str\"}, \"u_technician_notes\": {\"type\": \"str\"}, \"u_customer_signature_obtained\": {\"type\": \"bool\"}, \"u_total_cost\": {\"type\": \"decimal\"}}, \"u_wcm_service_technician\": {\"u_full_name\": {\"type\": \"str\"}, \"u_employee_id\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}, \"u_skill_level\": {\"type\": \"str\", \"enum\": [\"Junior\", \"Mid-Level\", \"Senior\", \"Expert\"]}, \"u_region\": {\"type\": \"str\"}, \"u_availability_status\": {\"type\": \"str\", \"enum\": [\"Available\", \"Busy\", \"On Leave\"]}, \"u_certifications\": {\"type\": \"str\"}, \"u_hire_date\": {\"type\": \"str\"}, \"u_total_orders_completed\": {\"type\": \"int\"}, \"u_avg_satisfaction_score\": {\"type\": \"decimal\"}}, \"u_wcm_reimbursement\": {\"u_reimbursement_number\": {\"type\": \"str\"}, \"u_warranty_claim\": {\"FK\": \"u_wcm_warranty_claim\"}, \"u_reimbursement_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Paid\", \"Rejected\"]}, \"u_payment_method\": {\"type\": \"str\", \"enum\": [\"Bank Transfer\", \"Credit Card Refund\", \"Check\", \"Store Credit\"]}, \"u_approved_amount\": {\"type\": \"decimal\"}, \"u_paid_amount\": {\"type\": \"decimal\"}, \"u_currency\": {\"type\": \"str\"}, \"u_payment_date\": {\"type\": \"str\"}, \"u_transaction_reference\": {\"type\": \"str\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_approved_by\": {\"type\": \"str\"}}}", "business_rules": [{"name": "approve_repair_create_svc_upd_reg", "fires_on_table": "u_wcm_warranty_claim", "filter_condition": "u_claim_statusCHANGESTO4^u_claim_type=1^u_is_escalated=false", "trigger_sequence": "after", "trigger_type": "update", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a new Service Order for the approved repair claim\n var grSO = new GlideRecord('u_wcm_service_order');\n grSO.initialize();\n grSO.setValue('u_order_status', '1');\n _ewmLog('u_wcm_service_order', 'u_order_status', '', '1', '');\n grSO.setValue('u_service_type', '1');\n _ewmLog('u_wcm_service_order', 'u_service_type', '', '1', '');\n grSO.setValue('u_service_location', 'Main Service Center');\n _ewmLog('u_wcm_service_order', 'u_service_location', '', 'Main Service Center', '');\n try {\n var rSO = grSO.insert();\n if (!rSO) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + grSO.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Update the linked Product Registration to increment claims_used\n var regRef = current.getValue('u_product_registration');\n if (regRef) {\n var grPR = new GlideRecord('u_wcm_product_registration');\n grPR.addQuery('sys_id', regRef);\n grPR.query();\n if (grPR.next()) {\n var oldClaimsUsed = grPR.getValue('u_claims_used');\n var newClaimsUsed = String((parseInt(oldClaimsUsed, 10) || 0) + 1);\n grPR.setValue('u_claims_used', newClaimsUsed);\n _ewmLog('u_wcm_product_registration', 'u_claims_used', oldClaimsUsed, newClaimsUsed, '');\n\n var oldRetailer = grPR.getValue('u_retailer_name');\n grPR.setValue('u_retailer_name', 'Verified - Claim Approved');\n _ewmLog('u_wcm_product_registration', 'u_retailer_name', oldRetailer, 'Verified - Claim Approved', '');\n\n try {\n var rPR = grPR.update();\n if (!rPR) {\n _ewmLog('', '', '', '', 'GR update failed: ' + grPR.getLastErrorMessage());\n }\n } catch (e2) {\n _ewmLog('', '', '', '', e2.message || String(e2));\n }\n }\n }\n\n})(current, previous);"}, {"name": "svc_order_reg_update_cascade", "fires_on_table": "u_wcm_product_registration", "filter_condition": "u_registration_status=1^u_claims_usedISNOTEMPTY^u_registration_channel=1", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update the customer's lifetime claim count\n var custRef = current.getValue('u_customer');\n if (custRef) {\n var grCust = new GlideRecord('u_wcm_customer');\n grCust.addQuery('sys_id', custRef);\n grCust.query();\n if (grCust.next()) {\n var oldCount = grCust.getValue('u_lifetime_claim_count');\n var newCount = parseInt(oldCount || '0', 10) + 1;\n grCust.setValue('u_lifetime_claim_count', newCount);\n _ewmLog('u_wcm_customer', 'u_lifetime_claim_count', oldCount, String(newCount), '');\n var oldTier = grCust.getValue('u_customer_tier');\n grCust.setValue('u_customer_tier', '3');\n _ewmLog('u_wcm_customer', 'u_customer_tier', oldTier, '3', '');\n try { var r1 = grCust.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grCust.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Insert a claim investigation record for the linked warranty claim\n var claimsUsed = parseInt(current.getValue('u_claims_used') || '0', 10);\n var wpRef = current.getValue('u_warranty_policy');\n if (wpRef) {\n var grInv = new GlideRecord('u_wcm_claim_investigation');\n grInv.initialize();\n grInv.setValue('u_warranty_claim', '');\n _ewmLog('u_wcm_claim_investigation', 'u_warranty_claim', '', '', '');\n grInv.setValue('u_investigation_status', '1');\n _ewmLog('u_wcm_claim_investigation', 'u_investigation_status', '', '1', '');\n grInv.setValue('u_assigned_investigator', 'Auto-System');\n _ewmLog('u_wcm_claim_investigation', 'u_assigned_investigator', '', 'Auto-System', '');\n grInv.setValue('u_investigation_notes', 'Auto-created from product registration update. Claims used: ' + claimsUsed);\n _ewmLog('u_wcm_claim_investigation', 'u_investigation_notes', '', 'Auto-created from product registration update. Claims used: ' + claimsUsed, '');\n try { var r2 = grInv.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grInv.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 3. Update the warranty policy to reflect usage activity\n if (wpRef) {\n var grPol = new GlideRecord('u_wcm_warranty_policy');\n grPol.addQuery('sys_id', wpRef);\n grPol.query();\n if (grPol.next()) {\n var oldCovers = grPol.getValue('u_covers_labor');\n grPol.setValue('u_covers_labor', 'true');\n _ewmLog('u_wcm_warranty_policy', 'u_covers_labor', oldCovers, 'true', '');\n var oldStatus = grPol.getValue('u_policy_status');\n grPol.setValue('u_policy_status', '1');\n _ewmLog('u_wcm_warranty_policy', 'u_policy_status', oldStatus, '1', '');\n try { var r3 = grPol.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed: ' + grPol.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}, {"name": "policy_active_sync_invest_product", "fires_on_table": "u_wcm_warranty_policy", "filter_condition": "u_policy_statusCHANGESTO1", "trigger_sequence": "after", "trigger_type": "update", "order": 300, "script": "(function executeRule(current, previous) {\n\n // 1. Update related claim investigations: set to In Progress with investigator\n var inv = new GlideRecord('u_wcm_claim_investigation');\n inv.addQuery('u_warranty_claim.u_warranty_policy', current.getUniqueValue());\n inv.addQuery('u_investigation_status', '1'); // Pending\n inv.query();\n while (inv.next()) {\n var oldStatus = inv.getValue('u_investigation_status');\n inv.setValue('u_investigation_status', '2');\n _ewmLog('u_wcm_claim_investigation', 'u_investigation_status', oldStatus, inv.getValue('u_investigation_status'), '');\n\n var oldInvestigator = inv.getValue('u_assigned_investigator');\n inv.setValue('u_assigned_investigator', 'WCM-AUTO-REVIEWER');\n _ewmLog('u_wcm_claim_investigation', 'u_assigned_investigator', oldInvestigator, inv.getValue('u_assigned_investigator'), '');\n\n var oldNotes = inv.getValue('u_investigation_notes');\n inv.setValue('u_investigation_notes', 'Policy activated - investigation auto-started');\n _ewmLog('u_wcm_claim_investigation', 'u_investigation_notes', oldNotes, inv.getValue('u_investigation_notes'), '');\n\n try {\n var r1 = inv.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + inv.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update associated products to reflect active warranty coverage\n var prod = new GlideRecord('u_wcm_product');\n prod.addQuery('u_product_status', '2'); // Discontinued\n prod.query();\n while (prod.next()) {\n var oldProdStatus = prod.getValue('u_product_status');\n prod.setValue('u_product_status', '1');\n _ewmLog('u_wcm_product', 'u_product_status', oldProdStatus, prod.getValue('u_product_status'), '');\n\n var oldMaxClaims = prod.getValue('u_max_claims_per_policy');\n prod.setValue('u_max_claims_per_policy', current.getValue('u_max_claims_allowed'));\n _ewmLog('u_wcm_product', 'u_max_claims_per_policy', oldMaxClaims, prod.getValue('u_max_claims_per_policy'), '');\n\n var oldDesc = prod.getValue('u_product_description');\n prod.setValue('u_product_description', 'Warranty policy ' + current.getValue('u_policy_code') + ' now active');\n _ewmLog('u_wcm_product', 'u_product_description', oldDesc, prod.getValue('u_product_description'), '');\n\n try {\n var r2 = prod.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + prod.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n})(current, previous);"}, {"name": "inv_in_progress_update_svc_cust", "fires_on_table": "u_wcm_claim_investigation", "filter_condition": "u_investigation_statusCHANGESTO2^u_defect_confirmed=true", "trigger_sequence": "after", "trigger_type": "update", "order": 400, "script": "(function executeRule(current, previous) {\n\n // 1. Update related service orders to 'In Progress' and set technician notes\n var grSO = new GlideRecord('u_wcm_service_order');\n grSO.addQuery('u_warranty_claim', current.getValue('u_warranty_claim'));\n grSO.query();\n while (grSO.next()) {\n var oldStatus = grSO.getValue('u_order_status');\n grSO.setValue('u_order_status', '3');\n _ewmLog('u_wcm_service_order', 'u_order_status', oldStatus, grSO.getValue('u_order_status'), '');\n\n var oldNotes = grSO.getValue('u_technician_notes');\n grSO.setValue('u_technician_notes', 'Defect confirmed during investigation - proceed with service');\n _ewmLog('u_wcm_service_order', 'u_technician_notes', oldNotes, grSO.getValue('u_technician_notes'), '');\n\n try {\n var r = grSO.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + grSO.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update the customer's lifetime claim count\n var grClaim = new GlideRecord('u_wcm_warranty_claim');\n if (grClaim.get(current.getValue('u_warranty_claim'))) {\n var prodRegRef = grClaim.getValue('u_product_registration');\n if (prodRegRef) {\n var grPR = new GlideRecord('u_wcm_product_registration');\n if (grPR.get(prodRegRef)) {\n var custRef = grPR.getValue('u_customer');\n if (custRef) {\n var grCust = new GlideRecord('u_wcm_customer');\n grCust.addQuery('sys_id', custRef);\n grCust.query();\n if (grCust.next()) {\n var oldCount = grCust.getValue('u_lifetime_claim_count');\n var newCount = (parseInt(oldCount, 10) || 0) + 1;\n grCust.setValue('u_lifetime_claim_count', newCount);\n _ewmLog('u_wcm_customer', 'u_lifetime_claim_count', oldCount, String(newCount), '');\n try {\n var r2 = grCust.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grCust.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n }\n }\n }\n\n})(current, previous);"}, {"name": "svc_order_in_progress_reimb_tech", "fires_on_table": "u_wcm_service_order", "filter_condition": "u_order_statusCHANGESTO3^u_service_type=1^u_customer_signature_obtained=false", "trigger_sequence": "after", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Insert a reimbursement record for the linked warranty claim\n var grReimb = new GlideRecord('u_wcm_reimbursement');\n grReimb.initialize();\n grReimb.setValue('u_warranty_claim', current.getValue('u_warranty_claim'));\n _ewmLog('u_wcm_reimbursement', 'u_warranty_claim', '', current.getValue('u_warranty_claim'), '');\n grReimb.setValue('u_reimbursement_status', '1');\n _ewmLog('u_wcm_reimbursement', 'u_reimbursement_status', '', '1', '');\n grReimb.setValue('u_currency', 'USD');\n _ewmLog('u_wcm_reimbursement', 'u_currency', '', 'USD', '');\n try {\n var rInsert = grReimb.insert();\n if (!rInsert) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + grReimb.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n // 2. Update the assigned service technician availability to Busy\n var techRef = current.getValue('u_service_technician');\n if (techRef) {\n var grTech = new GlideRecord('u_wcm_service_technician');\n grTech.addQuery('sys_id', techRef);\n grTech.query();\n if (grTech.next()) {\n var oldAvail = grTech.getValue('u_availability_status');\n grTech.setValue('u_availability_status', '2');\n _ewmLog('u_wcm_service_technician', 'u_availability_status', oldAvail, '2', '');\n try {\n var rUpdate = grTech.update();\n if (!rUpdate) {\n _ewmLog('', '', '', '', 'GR update failed: ' + grTech.getLastErrorMessage());\n }\n } catch (e2) {\n _ewmLog('', '', '', '', e2.message || String(e2));\n }\n }\n }\n\n})(current, previous);"}, {"name": "reimb_pending_store_credit_cascade", "fires_on_table": "u_wcm_reimbursement", "filter_condition": "u_reimbursement_status=1^u_payment_method=4", "trigger_sequence": "after", "trigger_type": "insert", "order": 600, "script": "(function executeRule(current, previous) {\n\n // 1. Update the customer's preferred contact method to Email for store credit reimbursements\n var custGr = new GlideRecord('u_wcm_customer');\n var claimRef = current.getValue('u_warranty_claim');\n if (claimRef) {\n var claimGr = new GlideRecord('u_wcm_warranty_claim');\n if (claimGr.get(claimRef)) {\n var prodRegRef = claimGr.getValue('u_product_registration');\n if (prodRegRef) {\n var prGr = new GlideRecord('u_wcm_product_registration');\n if (prGr.get(prodRegRef)) {\n var custRef = prGr.getValue('u_customer');\n var prodRef = prGr.getValue('u_product');\n\n // Update Customer preferred_contact_method to Email\n if (custRef) {\n custGr.addQuery('sys_id', custRef);\n custGr.query();\n if (custGr.next()) {\n var oldContact = custGr.getValue('u_preferred_contact_method');\n custGr.setValue('u_preferred_contact_method', '1');\n _ewmLog('u_wcm_customer', 'u_preferred_contact_method', oldContact, custGr.getValue('u_preferred_contact_method'), '');\n try {\n var r1 = custGr.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + custGr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Update Product max_claims_per_policy to 5\n if (prodRef) {\n var prodGr = new GlideRecord('u_wcm_product');\n prodGr.addQuery('sys_id', prodRef);\n prodGr.query();\n if (prodGr.next()) {\n var oldMax = prodGr.getValue('u_max_claims_per_policy');\n prodGr.setValue('u_max_claims_per_policy', 5);\n _ewmLog('u_wcm_product', 'u_max_claims_per_policy', oldMax, prodGr.getValue('u_max_claims_per_policy'), '');\n try {\n var r2 = prodGr.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + prodGr.getLastErrorMessage()); }\n } catch(e2) { _ewmLog('','','','', e2.message || String(e2)); }\n }\n }\n }\n }\n\n // 3. Update service technicians linked to service orders for this claim\n var soGr = new GlideRecord('u_wcm_service_order');\n soGr.addQuery('u_warranty_claim', claimRef);\n soGr.query();\n while (soGr.next()) {\n var techRef = soGr.getValue('u_service_technician');\n if (techRef) {\n var techGr = new GlideRecord('u_wcm_service_technician');\n techGr.addQuery('sys_id', techRef);\n techGr.query();\n if (techGr.next()) {\n var oldCert = techGr.getValue('u_certifications');\n techGr.setValue('u_certifications', 'Store Credit Fulfillment Certified');\n _ewmLog('u_wcm_service_technician', 'u_certifications', oldCert, techGr.getValue('u_certifications'), '');\n var oldAvail = techGr.getValue('u_availability_status');\n techGr.setValue('u_availability_status', '1');\n _ewmLog('u_wcm_service_technician', 'u_availability_status', oldAvail, techGr.getValue('u_availability_status'), '');\n try {\n var r3 = techGr.update();\n if (!r3) { _ewmLog('','','','', 'GR update failed: ' + techGr.getLastErrorMessage()); }\n } catch(e3) { _ewmLog('','','','', e3.message || String(e3)); }\n }\n }\n }\n }\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "2130d6e180e807103e487b245ac97764", "u_br_name": "svc_order_reg_update_cascade", "u_table_name": "u_wcm_customer", "u_field_name": "u_customer_tier", "u_old_value": "1", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "2130d6e180e807103e487b245ac97765", "u_br_name": "svc_order_reg_update_cascade", "u_table_name": "u_wcm_claim_investigation", "u_field_name": "u_warranty_claim", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "2130d6e180e807103e487b245ac97768", "u_br_name": "policy_active_sync_invest_product", "u_table_name": "u_wcm_product", "u_field_name": "u_max_claims_per_policy", "u_old_value": "3", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "2530d6e180e807103e487b245ac97765", "u_br_name": "svc_order_reg_update_cascade", "u_table_name": "u_wcm_claim_investigation", "u_field_name": "u_assigned_investigator", "u_old_value": "", "u_new_value": "Auto-System", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "2930d6e180e807103e487b245ac9770b", "u_br_name": "approve_repair_create_svc_upd_reg", "u_table_name": "u_wcm_product_registration", "u_field_name": "u_claims_used", "u_old_value": "1", "u_new_value": "2", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "2930d6e180e807103e487b245ac97766", "u_br_name": "svc_order_reg_update_cascade", "u_table_name": "u_wcm_warranty_policy", "u_field_name": "u_covers_labor", "u_old_value": "0", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "6530d6e180e807103e487b245ac9770a", "u_br_name": "approve_repair_create_svc_upd_reg", "u_table_name": "u_wcm_service_order", "u_field_name": "u_service_type", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "6530d6e180e807103e487b245ac97769", "u_br_name": "policy_active_sync_invest_product", "u_table_name": "u_wcm_product", "u_field_name": "u_max_claims_per_policy", "u_old_value": "5", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "a130d6e180e807103e487b245ac97765", "u_br_name": "svc_order_reg_update_cascade", "u_table_name": "u_wcm_claim_investigation", "u_field_name": "u_investigation_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "a130d6e180e807103e487b245ac97768", "u_br_name": "policy_active_sync_invest_product", "u_table_name": "u_wcm_product", "u_field_name": "u_product_description", "u_old_value": "Premium dishwasher with smart diagnostics", "u_new_value": "Warranty policy PWC-EXT-2023 now active", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "a530d6e180e807103e487b245ac97765", "u_br_name": "svc_order_reg_update_cascade", "u_table_name": "u_wcm_claim_investigation", "u_field_name": "u_investigation_notes", "u_old_value": "", "u_new_value": "Auto-created from product registration update. Claims used: 2", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "a930d6e180e807103e487b245ac9770b", "u_br_name": "approve_repair_create_svc_upd_reg", "u_table_name": "u_wcm_product_registration", "u_field_name": "u_retailer_name", "u_old_value": "HomeGoods Superstore", "u_new_value": "Verified - Claim Approved", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "a930d6e180e807103e487b245ac97766", "u_br_name": "svc_order_reg_update_cascade", "u_table_name": "u_wcm_warranty_policy", "u_field_name": "u_policy_status", "u_old_value": "2", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "ad30d6e180e807103e487b245ac97763", "u_br_name": "svc_order_reg_update_cascade", "u_table_name": "u_wcm_customer", "u_field_name": "u_lifetime_claim_count", "u_old_value": "3", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "ad30d6e180e807103e487b245ac97767", "u_br_name": "policy_active_sync_invest_product", "u_table_name": "u_wcm_product", "u_field_name": "u_product_status", "u_old_value": "2", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "e130d6e180e807103e487b245ac97769", "u_br_name": "policy_active_sync_invest_product", "u_table_name": "u_wcm_product", "u_field_name": "u_product_status", "u_old_value": "2", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "e530d6e180e807103e487b245ac9770a", "u_br_name": "approve_repair_create_svc_upd_reg", "u_table_name": "u_wcm_service_order", "u_field_name": "u_service_location", "u_old_value": "", "u_new_value": "Main Service Center", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "e530d6e180e807103e487b245ac97769", "u_br_name": "policy_active_sync_invest_product", "u_table_name": "u_wcm_product", "u_field_name": "u_product_description", "u_old_value": "High-performance widget for industrial use", "u_new_value": "Warranty policy PWC-EXT-2023 now active", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}, {"sys_id": "ed30d6e180e807103e487b245ac97709", "u_br_name": "approve_repair_create_svc_upd_reg", "u_table_name": "u_wcm_service_order", "u_field_name": "u_order_status", "u_old_value": "", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 12:04:38"}], "audits": [{"tablename": "u_wcm_warranty_claim", "fieldname": "u_warranty_policy", "oldvalue": "", "newvalue": "853096e180e807103e487b245ac9774e", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_product_registration", "oldvalue": "", "newvalue": "8d3096e180e807103e487b245ac977ff", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_product", "oldvalue": "", "newvalue": "013096e180e807103e487b245ac9774b", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_warranty_policy", "oldvalue": "", "newvalue": "853096e180e807103e487b245ac9774e", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_customer", "oldvalue": "", "newvalue": "7c3096e180e807103e487b245ac97737", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_claim_status", "oldvalue": "", "newvalue": "3", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_claim_type", "oldvalue": "", "newvalue": "1", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_is_escalated", "oldvalue": "", "newvalue": "0", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_retailer_name", "oldvalue": "HomeGoods Superstore", "newvalue": "Verified - Claim Approved", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product", "fieldname": "u_product_description", "oldvalue": "Premium dishwasher with smart diagnostics", "newvalue": "Warranty policy PWC-EXT-2023 now active", "documentkey": "013096e180e807103e487b245ac9774b"}, {"tablename": "u_wcm_claim_investigation", "fieldname": "u_defect_confirmed", "oldvalue": "", "newvalue": "0", "documentkey": "2930d6e180e807103e487b245ac97765"}, {"tablename": "u_wcm_product", "fieldname": "u_product_status", "oldvalue": "2", "newvalue": "1", "documentkey": "013096e180e807103e487b245ac9774b"}, {"tablename": "u_wcm_product", "fieldname": "u_product_description", "oldvalue": "High-performance widget for industrial use", "newvalue": "Warranty policy PWC-EXT-2023 now active", "documentkey": "2682352180e407103e487b245ac977d1"}, {"tablename": "u_wcm_service_order", "fieldname": "u_customer_signature_obtained", "oldvalue": "", "newvalue": "0", "documentkey": "6930d6e180e807103e487b245ac9770a"}, {"tablename": "u_wcm_claim_investigation", "fieldname": "u_investigation_notes", "oldvalue": "", "newvalue": "Auto-created from product registration update. Claims used: 2", "documentkey": "2930d6e180e807103e487b245ac97765"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_claims_used", "oldvalue": "1", "newvalue": "2", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_warranty_policy", "fieldname": "u_covers_labor", "oldvalue": "0", "newvalue": "1", "documentkey": "853096e180e807103e487b245ac9774e"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_claim_status", "oldvalue": "3", "newvalue": "4", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_customer", "fieldname": "u_customer_tier", "oldvalue": "1", "newvalue": "3", "documentkey": "7c3096e180e807103e487b245ac97737"}, {"tablename": "u_wcm_product", "fieldname": "u_max_claims_per_policy", "oldvalue": "3", "newvalue": "5", "documentkey": "013096e180e807103e487b245ac9774b"}, {"tablename": "u_wcm_product", "fieldname": "u_product_status", "oldvalue": "2", "newvalue": "1", "documentkey": "2682352180e407103e487b245ac977d1"}, {"tablename": "u_wcm_service_order", "fieldname": "u_service_location", "oldvalue": "", "newvalue": "Main Service Center", "documentkey": "6930d6e180e807103e487b245ac9770a"}, {"tablename": "u_wcm_claim_investigation", "fieldname": "u_customer_at_fault", "oldvalue": "", "newvalue": "0", "documentkey": "2930d6e180e807103e487b245ac97765"}, {"tablename": "u_wcm_warranty_policy", "fieldname": "u_policy_status", "oldvalue": "2", "newvalue": "1", "documentkey": "853096e180e807103e487b245ac9774e"}, {"tablename": "u_wcm_customer", "fieldname": "u_lifetime_claim_count", "oldvalue": "3", "newvalue": "4", "documentkey": "7c3096e180e807103e487b245ac97737"}, {"tablename": "u_wcm_claim_investigation", "fieldname": "u_investigation_status", "oldvalue": "", "newvalue": "1", "documentkey": "2930d6e180e807103e487b245ac97765"}, {"tablename": "u_wcm_claim_investigation", "fieldname": "u_assigned_investigator", "oldvalue": "", "newvalue": "Auto-System", "documentkey": "2930d6e180e807103e487b245ac97765"}], "raw_audits": [{"tablename": "u_wcm_product_registration", "fieldname": "u_retailer_name", "oldvalue": "", "newvalue": "HomeGoods Superstore", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_registration_channel", "oldvalue": "", "newvalue": "1", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_serial_number", "oldvalue": "", "newvalue": "SN-PW-X200-99012", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_warranty_policy", "oldvalue": "", "newvalue": "853096e180e807103e487b245ac9774e", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_defect_description", "oldvalue": "", "newvalue": "Dishwasher motor intermittently fails to start during wash cycle", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_product_registration", "oldvalue": "", "newvalue": "8d3096e180e807103e487b245ac977ff", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_product", "oldvalue": "", "newvalue": "013096e180e807103e487b245ac9774b", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_purchase_date", "oldvalue": "", "newvalue": "2023-02-20", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_warranty_policy", "oldvalue": "", "newvalue": "853096e180e807103e487b245ac9774e", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_customer", "oldvalue": "", "newvalue": "7c3096e180e807103e487b245ac97737", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_failure_date", "oldvalue": "", "newvalue": "2024-10-28", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_submission_date", "oldvalue": "", "newvalue": "2024-11-01", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_claims_used", "oldvalue": "", "newvalue": "1", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_warranty_start_date", "oldvalue": "", "newvalue": "2023-02-20", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_warranty_end_date", "oldvalue": "", "newvalue": "2026-02-20", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_purchase_price", "oldvalue": "", "newvalue": "899.99", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_claim_status", "oldvalue": "", "newvalue": "3", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_number", "oldvalue": "", "newvalue": "WCM-CLM-000412", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_warranty_claim", "fieldname": "u_internal_notes", "oldvalue": "", "newvalue": "Customer reported issue twice before filing claim", "documentkey": "d530d6e180e807103e487b245ac97703"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_registration_number", "oldvalue": "", "newvalue": "REG-2023-08421", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_proof_of_purchase_ref", "oldvalue": "", "newvalue": "INV-HG-2023-55012", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_product_registration", "fieldname": "u_registration_status", "oldvalue": "", "newvalue": "1", "documentkey": "8d3096e180e807103e487b245ac977ff"}, {"tablename": "u_wcm_warranty_claim", "fieldname": 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No reflection on candidate qualifications.\", \"u_application_date\": \"2025-02-10\", \"sys_created_by\": \"admin\"}], \"u_wfp_approval_record\": [{\"u_approver_name\": \"Workforce Planning Committee\", \"u_due_date\": \"2025-02-14\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"u_sequence_order\": \"2\", \"u_approval_type\": \"3\", \"sys_updated_on\": \"2026-05-01 06:45:06\", \"sys_tags\": \"\", \"u_staffing_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_staffing_request/173a9f8ae9e003103e4839baa5071178\", \"value\": \"173a9f8ae9e003103e4839baa5071178\"}, \"sys_id\": \"004adf8ae9e003103e4839baa5071167\", \"u_decision_date\": \"2025-02-10 10:45:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Committee unanimously approved the Senior Director of Finance position. Role is strategically aligned with the FY2025 cost optimization mandate and the establishment of the FP&A center of excellence. Internal candidate Rebecca Fontaine endorsed as preferred hire. Request moved to Approved state.\", \"u_is_committee_approval\": \"true\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 06:45:06\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"\"}, {\"u_approver_name\": \"Marcus Chen, VP of Engineering\", \"u_due_date\": \"2025-02-20\", \"sys_mod_count\": \"0\", \"u_decision\": \"1\", \"u_sequence_order\": \"1\", \"u_approval_type\": \"1\", \"sys_updated_on\": \"2026-05-01 06:45:05\", \"sys_tags\": \"\", \"u_staffing_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_staffing_request/173a9f8ae9e003103e4839baa5071178\", \"value\": \"173a9f8ae9e003103e4839baa5071178\"}, \"sys_id\": \"0c4adf8ae9e003103e4839baa5071164\", \"u_decision_date\": \"\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Staffing request submitted for manager review. Awaiting VP sign-off to confirm alignment with Q2 project delivery priorities and available headcount quota.\", \"u_is_committee_approval\": \"false\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 06:45:05\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"\"}, {\"u_approver_name\": \"Diana Okafor, CFO\", \"u_due_date\": \"2025-02-01\", \"sys_mod_count\": \"0\", \"u_decision\": \"2\", \"u_sequence_order\": \"1\", \"u_approval_type\": \"2\", \"sys_updated_on\": \"2026-05-01 06:45:04\", \"sys_tags\": \"\", \"u_staffing_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_staffing_request/173a9f8ae9e003103e4839baa5071178\", \"value\": \"173a9f8ae9e003103e4839baa5071178\"}, \"sys_id\": \"bf3adf8ae9e003103e4839baa5071161\", \"u_decision_date\": \"2025-01-30 14:22:00\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Budget availability confirmed for Senior Director of Finance role. Estimated annual cost of $210,000 is within the Finance department allocation for FY2025. Approved to proceed to workforce planning committee review.\", \"u_is_committee_approval\": \"false\", \"u_escalated\": \"false\", \"sys_created_on\": \"2026-05-01 06:45:04\", \"sys_created_by\": \"admin\", \"u_escalation_date\": \"\"}], \"u_wfp_plan_revision\": [{\"u_workforce_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_plan/bf2a1f8ae9e003103e4839baa5071152\", \"value\": \"bf2a1f8ae9e003103e4839baa5071152\"}, \"u_revised_by\": \"Elena Marsh, Director of Workforce Planning\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:44:52\", \"sys_tags\": \"\", \"u_approved_by\": \"Sarah Whitmore, Chief People Officer\", \"u_revision_status\": \"2\", \"sys_id\": \"383a1f8ae9e003103e4839baa50711ba\", \"u_revision_date\": \"2025-01-18 09:30:00\", \"sys_updated_by\": \"admin\", \"u_previous_budget\": \"52000000\", \"u_previous_headcount_target\": \"430\", \"u_revision_type\": \"1\", \"sys_created_on\": \"2026-05-01 06:44:52\", \"u_justification\": \"Revised headcount target upward from 430 to 450 to accommodate accelerated hiring plans in the Engineering and Product divisions following confirmation of two new market expansion projects. Budget envelope remains unchanged as the additional headcount will be absorbed within existing department allocations through role reclassification and salary band optimization.\", \"u_new_budget\": \"52000000\", \"sys_created_by\": \"admin\", \"u_new_headcount_target\": \"450\"}, {\"u_workforce_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_plan/bf2a1f8ae9e003103e4839baa5071152\", \"value\": \"bf2a1f8ae9e003103e4839baa5071152\"}, \"u_revised_by\": \"Elena Marsh, Director of Workforce Planning\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:44:53\", \"sys_tags\": \"\", \"u_approved_by\": \"Diana Okafor, CFO\", \"u_revision_status\": \"2\", \"sys_id\": \"c93a5f8ae9e003103e4839baa5071152\", \"u_revision_date\": \"2025-02-14 11:15:00\", \"sys_updated_by\": \"admin\", \"u_previous_budget\": \"52000000\", \"u_previous_headcount_target\": \"450\", \"u_revision_type\": \"3\", \"sys_created_on\": \"2026-05-01 06:44:53\", \"u_justification\": \"Following the Q1 budget freeze directive issued by the CFO office, two headcount slots in the Marketing and Commercial divisions have been suspended for the remainder of H1 2025. Total plan budget reduced by $800,000 to reflect the freeze on non-critical hiring. Freed headcount quota reallocated to Engineering to support Q2 product delivery commitments. Revision reviewed and approved by the workforce planning committee on 2025-02-14.\", \"u_new_budget\": \"51200000\", \"sys_created_by\": \"admin\", \"u_new_headcount_target\": \"448\"}, {\"u_workforce_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_plan/bf2a1f8ae9e003103e4839baa5071152\", \"value\": \"bf2a1f8ae9e003103e4839baa5071152\"}, \"u_revised_by\": \"Thomas Briggs, Senior Workforce Analyst\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:44:54\", \"sys_tags\": \"\", \"u_approved_by\": \"\", \"u_revision_status\": \"1\", \"sys_id\": \"cd3a5f8ae9e003103e4839baa5071154\", \"u_revision_date\": \"2024-12-20 15:45:00\", \"sys_updated_by\": \"admin\", \"u_previous_budget\": \"48500000\", \"u_previous_headcount_target\": \"420\", \"u_revision_type\": \"2\", \"sys_created_on\": \"2026-05-01 06:44:54\", \"u_justification\": \"Budget adjustment required to account for $600,000 in unplanned severance and transition costs associated with the Q3 Technology division reorganization. Headcount target remains unchanged. Revision submitted to ensure FY2024 plan accurately reflects actual expenditures for year-end financial close and audit compliance. Pending final approval from the Chief People Officer before plan is archived.\", \"u_new_budget\": \"49100000\", \"sys_created_by\": \"admin\", \"u_new_headcount_target\": \"420\"}], \"u_wfp_job_classification\": [{\"u_name\": \"Senior Director, Finance\", \"sys_mod_count\": \"0\", \"u_salary_band_min\": \"175000\", \"sys_updated_on\": \"2026-05-01 06:44:52\", \"sys_tags\": \"\", \"u_requires_committee_review\": \"true\", \"u_job_family\": \"Financial Management\", \"u_category\": \"2\", \"sys_id\": \"343a1f8ae9e003103e4839baa50711b8\", \"u_description\": \"Senior leadership classification for Director-level roles within the Finance function. Incumbents are responsible for overseeing financial planning, analysis, and reporting functions, typically managing teams of analysts and senior analysts. Due to the seniority and compensation level, all staffing requests for this classification require secondary approval from the workforce planning committee before proceeding to Approved state.\", \"sys_updated_by\": \"admin\", \"u_job_code\": \"FIN-SD-005\", \"u_is_senior\": \"true\", \"sys_created_on\": \"2026-05-01 06:44:52\", \"u_active\": \"true\", \"u_grade\": \"G11\", \"sys_created_by\": \"admin\", \"u_salary_band_max\": \"240000\"}, {\"u_name\": \"Software Engineer II\", \"sys_mod_count\": \"0\", \"u_salary_band_min\": \"90000\", \"sys_updated_on\": \"2026-05-01 06:44:50\", \"sys_tags\": \"\", \"u_requires_committee_review\": \"false\", \"u_job_family\": \"Software Engineering\", \"u_category\": \"1\", \"sys_id\": \"543a1f8ae9e003103e4839baa50711b3\", \"u_description\": \"Mid-level individual contributor classification for software engineers with 3-7 years of experience. Covers roles responsible for designing, developing, and maintaining software systems. Typically reports to a Senior Engineer or Engineering Manager. Positions in this classification do not require committee review for staffing approval.\", \"sys_updated_by\": \"admin\", \"u_job_code\": \"SWE-002\", \"u_is_senior\": \"false\", \"sys_created_on\": \"2026-05-01 06:44:50\", \"u_active\": \"true\", \"u_grade\": \"G6\", \"sys_created_by\": \"admin\", \"u_salary_band_max\": \"135000\"}, {\"u_name\": \"Marketing Coordinator I\", \"sys_mod_count\": \"0\", \"u_salary_band_min\": \"55000\", \"sys_updated_on\": \"2026-05-01 06:44:51\", \"sys_tags\": \"\", \"u_requires_committee_review\": \"false\", \"u_job_family\": \"Marketing Operations\", \"u_category\": \"3\", \"sys_id\": \"603a1f8ae9e003103e4839baa50711b6\", \"u_description\": \"Entry-to-mid level administrative classification for marketing support roles with 0-3 years of experience. Covers positions responsible for campaign coordination, content scheduling, social media management, and vendor liaison activities. Positions in this classification follow the standard manager and finance approval workflow and do not require committee review.\", \"sys_updated_by\": \"admin\", \"u_job_code\": \"MKT-001\", \"u_is_senior\": \"false\", \"sys_created_on\": \"2026-05-01 06:44:51\", \"u_active\": \"true\", \"u_grade\": \"G3\", \"sys_created_by\": \"admin\", \"u_salary_band_max\": \"80000\"}, {\"u_name\": \"Senior Software Engineer\", \"sys_mod_count\": \"0\", \"u_salary_band_min\": \"120000\", \"sys_updated_on\": \"2026-05-01 14:51:17\", \"sys_tags\": \"\", \"u_requires_committee_review\": \"true\", \"u_job_family\": \"Engineering\", \"u_category\": \"1\", \"sys_id\": \"758945dee92843103e4839baa50711a7\", \"u_description\": \"Senior-level software engineering role\", \"sys_updated_by\": \"admin\", \"u_job_code\": \"ENG-SR-01\", \"u_is_senior\": \"true\", \"sys_created_on\": \"2026-05-01 14:51:17\", \"u_active\": \"true\", \"u_grade\": \"L6\", \"sys_created_by\": \"admin\", \"u_salary_band_max\": \"180000\"}], \"u_wfp_dept_quota\": [{\"u_notes\": \"Engineering department quota updated in Revision 2 of the FY2025 plan to reflect reallocation of two headcount slots from Marketing and Commercial divisions. One pending headcount slot corresponds to open staffing request SREQ0001001 for a Software Engineer. Seven additional slots remain available for new requests through year-end.\", \"u_workforce_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_plan/bf2a1f8ae9e003103e4839baa5071152\", \"value\": \"bf2a1f8ae9e003103e4839baa5071152\"}, \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_department/503a1f8ae9e003103e4839baa50711b1\", \"value\": \"503a1f8ae9e003103e4839baa50711b1\"}, \"sys_mod_count\": \"0\", \"u_allocated_budget\": \"12500000\", \"u_approved_headcount\": \"95\", \"sys_updated_on\": \"2026-05-01 06:44:54\", \"sys_tags\": \"\", \"u_utilized_budget\": \"10812500\", \"u_pending_headcount\": \"1\", \"sys_id\": \"153a5f8ae9e003103e4839baa5071157\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2025-02-14\", \"u_quota_status\": \"1\", \"sys_created_on\": \"2026-05-01 06:44:54\", \"u_carry_over_headcount\": \"2\", \"u_freeze_hiring\": \"false\", \"sys_created_by\": \"admin\", \"u_filled_headcount\": \"87\"}, {\"u_notes\": \"Marketing department quota frozen effective Q1 2025 per CFO directive. Four headcount slots remain technically available under the approved quota, but all new hiring activity has been suspended until the freeze is lifted. The Marketing Coordinator position (SREQ0001003) was cancelled as a result of this freeze. Quota will be reassessed at the H1 2025 mid-year workforce plan review scheduled for June 2025. Remaining budget of $210,000 is being held in reserve.\", \"u_workforce_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_plan/bf2a1f8ae9e003103e4839baa5071152\", \"value\": \"bf2a1f8ae9e003103e4839baa5071152\"}, \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_department/503a1f8ae9e003103e4839baa50711b1\", \"value\": \"503a1f8ae9e003103e4839baa50711b1\"}, \"sys_mod_count\": \"0\", \"u_allocated_budget\": \"4200000\", \"u_approved_headcount\": \"32\", \"sys_updated_on\": \"2026-05-01 06:44:56\", \"sys_tags\": \"\", \"u_utilized_budget\": \"3990000\", \"u_pending_headcount\": \"0\", \"sys_id\": \"293a5f8ae9e003103e4839baa507115c\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2025-02-14\", \"u_quota_status\": \"4\", \"sys_created_on\": \"2026-05-01 06:44:56\", \"u_carry_over_headcount\": \"0\", \"u_freeze_hiring\": \"true\", \"sys_created_by\": \"admin\", \"u_filled_headcount\": \"28\"}, {\"u_notes\": \"Engineering quota for FY2025\", \"u_workforce_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_plan/658945dee92843103e4839baa50711a2\", \"value\": \"658945dee92843103e4839baa50711a2\"}, \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_department/7d8945dee92843103e4839baa50711a4\", \"value\": \"7d8945dee92843103e4839baa50711a4\"}, \"sys_mod_count\": \"0\", \"u_allocated_budget\": \"5000000\", \"u_approved_headcount\": \"60\", \"sys_updated_on\": \"2026-05-01 14:51:18\", \"sys_tags\": \"\", \"u_utilized_budget\": \"3200000\", \"u_pending_headcount\": \"3\", \"sys_id\": \"4a8985dee92843103e4839baa507115a\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2025-01-15\", \"u_quota_status\": \"1\", \"sys_created_on\": \"2026-05-01 14:51:18\", \"u_carry_over_headcount\": \"2\", \"u_freeze_hiring\": \"false\", \"sys_created_by\": \"admin\", \"u_filled_headcount\": \"45\"}, {\"u_notes\": \"Finance department is operating at near-quota capacity following the filling of the Senior Director of Finance position (SREQ0001002) in February 2025. One headcount slot remains available for the remainder of FY2025. Any new staffing requests must be reviewed carefully against the remaining budget of $260,000 before submission. CFO has indicated no further senior-level hires are planned for H1 2025.\", \"u_workforce_plan\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_plan/bf2a1f8ae9e003103e4839baa5071152\", \"value\": \"bf2a1f8ae9e003103e4839baa5071152\"}, \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_department/503a1f8ae9e003103e4839baa50711b1\", \"value\": \"503a1f8ae9e003103e4839baa50711b1\"}, \"sys_mod_count\": \"0\", \"u_allocated_budget\": \"6800000\", \"u_approved_headcount\": \"43\", \"sys_updated_on\": \"2026-05-01 06:44:55\", \"sys_tags\": \"\", \"u_utilized_budget\": \"6540000\", \"u_pending_headcount\": \"0\", \"sys_id\": \"e13a5f8ae9e003103e4839baa507115a\", \"sys_updated_by\": \"admin\", \"u_last_reviewed_date\": \"2025-02-28\", \"u_quota_status\": \"1\", \"sys_created_on\": \"2026-05-01 06:44:55\", \"u_carry_over_headcount\": \"0\", \"u_freeze_hiring\": \"false\", \"sys_created_by\": \"admin\", \"u_filled_headcount\": \"42\"}], \"u_wfp_audit_log\": [{\"u_old_value\": \"3\", \"u_event_datetime\": \"2025-02-10 10:45:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:45:07\", \"sys_tags\": \"\", \"u_staffing_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_staffing_request/173a9f8ae9e003103e4839baa5071178\", \"value\": \"173a9f8ae9e003103e4839baa5071178\"}, \"u_performed_by\": \"Workforce Planning Committee\", \"sys_id\": \"944adf8ae9e003103e4839baa50711c0\", \"u_event_type\": \"1\", \"u_previous_state\": \"Under Review\", \"sys_updated_by\": \"admin\", \"u_comments\": \"State transition triggered by committee approval decision recorded in approval record sequence 2. Request SREQ0001002 moved to Approved following unanimous committee endorsement. Internal candidate Rebecca Fontaine identified as preferred hire. Approved date set to 2025-02-10.\", \"sys_created_on\": \"2026-05-01 06:45:07\", \"u_field_changed\": \"state\", \"u_new_state\": \"Approved\", \"u_new_value\": \"4\", \"sys_created_by\": \"admin\"}, {\"u_old_value\": \"1\", \"u_event_datetime\": \"2025-02-14 11:30:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:45:07\", \"sys_tags\": \"\", \"u_staffing_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_staffing_request/173a9f8ae9e003103e4839baa5071178\", \"value\": \"173a9f8ae9e003103e4839baa5071178\"}, \"u_performed_by\": \"Elena Marsh, Director of Workforce Planning\", \"sys_id\": \"e04adf8ae9e003103e4839baa50711c3\", \"u_event_type\": \"3\", \"u_previous_state\": \"Draft\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Staffing request SREQ0001003 for Marketing Coordinator cancelled in conjunction with FY2025 Plan Revision 2 approved on 2025-02-14. Q1 budget freeze directive from CFO office suspended all non-critical headcount additions in the Marketing and Commercial divisions. Associated position MKT-003 set to On Hold. Candidate Tyler Okonkwo notified of cancellation on 2025-02-20.\", \"sys_created_on\": \"2026-05-01 06:45:07\", \"u_field_changed\": \"state\", \"u_new_state\": \"Cancelled\", \"u_new_value\": \"7\", \"sys_created_by\": \"admin\"}, {\"u_old_value\": \"\", \"u_event_datetime\": \"2025-02-03 08:15:00\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:45:08\", \"sys_tags\": \"\", \"u_staffing_request\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_staffing_request/173a9f8ae9e003103e4839baa5071178\", \"value\": \"173a9f8ae9e003103e4839baa5071178\"}, \"u_performed_by\": \"System\", \"sys_id\": \"e44adf8ae9e003103e4839baa50711c5\", \"u_event_type\": \"5\", \"u_previous_state\": \"Under Review\", \"sys_updated_by\": \"admin\", \"u_comments\": \"Automated budget check performed on SREQ0001001 during Under Review processing. Engineering department (CC-4100) has 8 available headcount slots against approved quota of 95 and $1,687,500 remaining in annual budget allocation. Estimated annual cost of $115,000 is within the Software Engineer II salary band (G6: $90,000-$135,000). Budget check passed. Request eligible to proceed through standard manager approval workflow. No committee review required for this classification.\", \"sys_created_on\": \"2026-05-01 06:45:08\", \"u_field_changed\": \"estimated_annual_cost\", \"u_new_state\": \"Under Review\", \"u_new_value\": \"115000.00\", \"sys_created_by\": \"admin\"}], \"u_wfp_committee_member\": [{\"u_name\": \"Sarah Whitmore\", \"u_notes\": \"Committee Chair and final authority on all workforce planning committee decisions. Sarah serves as the primary signatory on approved workforce plans and oversees all senior-level staffing approvals requiring committee review. She approved both the FY2025 and FY2024 Annual Workforce Plans and led the committee review of SREQ0001002.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_department/503a1f8ae9e003103e4839baa50711b1\", \"value\": \"503a1f8ae9e003103e4839baa50711b1\"}, \"u_email\": \"sarah.whitmore@company.com\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:44:56\", \"sys_tags\": \"\", \"u_role_title\": \"Chief People Officer\", \"u_is_active\": \"true\", \"sys_id\": \"b53a5f8ae9e003103e4839baa50711c2\", \"u_approval_limit\": \"500000\", \"sys_updated_by\": \"admin\", \"u_can_approve_budget\": \"true\", \"u_end_date\": \"\", \"u_phone\": \"+1-212-555-0101\", \"sys_created_on\": \"2026-05-01 06:44:56\", \"u_start_date\": \"2023-01-01\", \"u_member_type\": \"3\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Marcus Chen\", \"u_notes\": \"Advisory member providing operational and technical perspective on senior-level staffing requests, particularly those involving Technology division roles. Marcus does not hold independent budget approval authority on the committee but his endorsement is considered in committee deliberations. He is also the pending manager approver on staffing request SREQ0001001 for the Software Engineer position.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_department/503a1f8ae9e003103e4839baa50711b1\", \"value\": \"503a1f8ae9e003103e4839baa50711b1\"}, \"u_email\": \"marcus.chen@company.com\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:44:57\", \"sys_tags\": \"\", \"u_role_title\": \"VP of Engineering\", \"u_is_active\": \"true\", \"sys_id\": \"c23a5f8ae9e003103e4839baa50711c5\", \"u_approval_limit\": \"\", \"sys_updated_by\": \"admin\", \"u_can_approve_budget\": \"false\", \"u_end_date\": \"\", \"u_phone\": \"+1-512-555-0247\", \"sys_created_on\": \"2026-05-01 06:44:57\", \"u_start_date\": \"2024-03-01\", \"u_member_type\": \"2\", \"sys_created_by\": \"admin\"}, {\"u_name\": \"Diana Okafor\", \"u_notes\": \"Voting member responsible for financial oversight on all committee-reviewed staffing requests. Diana provides budget confirmation and cost-benefit assessment for senior-level positions. She issued the Q1 2025 budget freeze directive affecting the Marketing and Commercial divisions and approved FY2025 Plan Revision 2. Also served as Finance approver on SREQ0001002.\", \"u_department\": {\"link\": \"https://instance.service-now.com/api/now/table/u_wfp_department/503a1f8ae9e003103e4839baa50711b1\", \"value\": \"503a1f8ae9e003103e4839baa50711b1\"}, \"u_email\": \"diana.okafor@company.com\", \"sys_mod_count\": \"0\", \"sys_updated_on\": \"2026-05-01 06:44:58\", \"sys_tags\": \"\", \"u_role_title\": \"Chief Financial Officer\", \"u_is_active\": \"true\", \"sys_id\": \"c63a5f8ae9e003103e4839baa50711c7\", \"u_approval_limit\": \"300000\", \"sys_updated_by\": \"admin\", \"u_can_approve_budget\": \"true\", \"u_end_date\": \"\", \"u_phone\": \"+1-212-555-0188\", \"sys_created_on\": \"2026-05-01 06:44:58\", \"u_start_date\": \"2023-01-01\", \"u_member_type\": \"1\", \"sys_created_by\": \"admin\"}]}", "schema": "{\"u_wfp_staffing_request\": {\"u_number\": {\"type\": \"str\"}, \"u_position\": {\"FK\": \"u_wfp_position\"}, \"u_workforce_plan\": {\"FK\": \"u_wfp_plan\"}, \"u_department\": {\"FK\": \"u_wfp_department\"}, \"u_state\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Submitted\", \"Under Review\", \"Approved\", \"Filled\"]}, \"u_priority\": {\"type\": \"str\", \"enum\": [\"Low\", \"Medium\", \"High\", \"Critical\"]}, \"u_requested_start_date\": {\"type\": \"str\"}, \"u_justification\": {\"type\": \"str\"}, \"u_requires_committee_approval\": {\"type\": \"bool\"}, \"u_committee_approval_status\": {\"type\": \"str\", \"enum\": [\"Not Required\", \"Pending\", \"Approved\", \"Rejected\"]}, \"u_approved_date\": {\"type\": \"str\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_estimated_annual_cost\": {\"type\": \"decimal\"}, \"u_headcount_impact\": {\"type\": \"int\"}, \"u_cancellation_reason\": {\"type\": \"str\"}}, \"u_wfp_plan\": {\"u_name\": {\"type\": \"str\"}, \"u_plan_year\": {\"type\": \"int\"}, \"u_fiscal_period\": {\"type\": \"str\"}, \"u_status\": {\"type\": \"str\", \"enum\": [\"Draft\", \"Under Review\", \"Approved\", \"Archived\"]}, \"u_is_active\": {\"type\": \"bool\"}, \"u_total_headcount_target\": {\"type\": \"int\"}, \"u_total_budget\": {\"type\": \"decimal\"}, \"u_effective_start_date\": {\"type\": \"str\"}, \"u_effective_end_date\": {\"type\": \"str\"}, \"u_approved_by\": {\"type\": \"str\"}, \"u_revision_number\": {\"type\": \"int\"}, \"u_description\": {\"type\": \"str\"}}, \"u_wfp_position\": {\"u_name\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_wfp_department\"}, \"u_job_classification\": {\"FK\": \"u_wfp_job_classification\"}, \"u_position_status\": {\"type\": \"str\", \"enum\": [\"Open\", \"Filled\", \"On Hold\", \"Cancelled\"]}, \"u_level\": {\"type\": \"str\", \"enum\": [\"Junior\", \"Mid\", \"Senior\", \"Executive\"]}, \"u_employment_type\": {\"type\": \"str\", \"enum\": [\"Full-Time\", \"Part-Time\", \"Contract\"]}, \"u_budgeted_salary\": {\"type\": \"decimal\"}, \"u_is_senior_level\": {\"type\": \"bool\"}, \"u_location\": {\"type\": \"str\"}, \"u_open_date\": {\"type\": \"str\"}, \"u_close_date\": {\"type\": \"str\"}, \"u_position_notes\": {\"type\": \"str\"}, \"u_headcount_count\": {\"type\": \"int\"}, \"u_remote_eligible\": {\"type\": \"bool\"}}, \"u_wfp_department\": {\"u_name\": {\"type\": \"str\"}, \"u_department_code\": {\"type\": \"str\"}, \"u_cost_center\": {\"type\": \"str\"}, \"u_department_head\": {\"type\": \"str\"}, \"u_division\": {\"type\": \"str\"}, \"u_current_headcount\": {\"type\": \"int\"}, \"u_approved_headcount_quota\": {\"type\": \"int\"}, \"u_annual_budget\": {\"type\": \"decimal\"}, \"u_budget_utilized\": {\"type\": \"decimal\"}, \"u_is_active\": {\"type\": \"bool\"}, \"u_region\": {\"type\": \"str\"}, \"u_hiring_freeze\": {\"type\": \"bool\"}}, \"u_wfp_candidate\": {\"u_name\": {\"type\": \"str\"}, \"u_staffing_request\": {\"FK\": \"u_wfp_staffing_request\"}, \"u_candidate_status\": {\"type\": \"str\", \"enum\": [\"Applied\", \"Screened\", \"Allocated\", \"Rejected\"]}, \"u_email\": {\"type\": \"str\"}, \"u_source\": {\"type\": \"str\", \"enum\": [\"Internal\", \"Job Board\", \"Agency\", \"Referral\"]}, \"u_application_date\": {\"type\": \"str\"}, \"u_allocation_date\": {\"type\": \"str\"}, \"u_expected_start_date\": {\"type\": \"str\"}, \"u_offered_salary\": {\"type\": \"decimal\"}, \"u_is_internal\": {\"type\": \"bool\"}, \"u_rejection_reason\": {\"type\": \"str\"}, \"u_notes\": {\"type\": \"str\"}}, \"u_wfp_approval_record\": {\"u_staffing_request\": {\"FK\": \"u_wfp_staffing_request\"}, \"u_approval_type\": {\"type\": \"str\", \"enum\": [\"Manager\", \"Finance\", \"Committee\"]}, \"u_approver_name\": {\"type\": \"str\"}, \"u_decision\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\"]}, \"u_decision_date\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_is_committee_approval\": {\"type\": \"bool\"}, \"u_sequence_order\": {\"type\": \"int\"}, \"u_due_date\": {\"type\": \"str\"}, \"u_escalated\": {\"type\": \"bool\"}, \"u_escalation_date\": {\"type\": \"str\"}}, \"u_wfp_plan_revision\": {\"u_workforce_plan\": {\"FK\": \"u_wfp_plan\"}, \"u_revision_type\": {\"type\": \"str\", \"enum\": [\"Headcount Adjustment\", \"Budget Adjustment\", \"Both\"]}, \"u_revised_by\": {\"type\": \"str\"}, \"u_revision_date\": {\"type\": \"str\"}, \"u_previous_headcount_target\": {\"type\": \"int\"}, \"u_new_headcount_target\": {\"type\": \"int\"}, \"u_previous_budget\": {\"type\": \"decimal\"}, \"u_new_budget\": {\"type\": \"decimal\"}, \"u_justification\": {\"type\": \"str\"}, \"u_approved_by\": {\"type\": \"str\"}, \"u_revision_status\": {\"type\": \"str\", \"enum\": [\"Pending\", \"Approved\", \"Rejected\"]}}, \"u_wfp_job_classification\": {\"u_name\": {\"type\": \"str\"}, \"u_job_family\": {\"type\": \"str\"}, \"u_job_code\": {\"type\": \"str\"}, \"u_grade\": {\"type\": \"str\"}, \"u_salary_band_min\": {\"type\": \"decimal\"}, \"u_salary_band_max\": {\"type\": \"decimal\"}, \"u_is_senior\": {\"type\": \"bool\"}, \"u_requires_committee_review\": {\"type\": \"bool\"}, \"u_category\": {\"type\": \"str\", \"enum\": [\"Technical\", \"Managerial\", \"Administrative\", \"Executive\"]}, \"u_description\": {\"type\": \"str\"}, \"u_active\": {\"type\": \"bool\"}}, \"u_wfp_dept_quota\": {\"u_workforce_plan\": {\"FK\": \"u_wfp_plan\"}, \"u_department\": {\"FK\": \"u_wfp_department\"}, \"u_approved_headcount\": {\"type\": \"int\"}, \"u_filled_headcount\": {\"type\": \"int\"}, \"u_pending_headcount\": {\"type\": \"int\"}, \"u_allocated_budget\": {\"type\": \"decimal\"}, \"u_utilized_budget\": {\"type\": \"decimal\"}, \"u_quota_status\": {\"type\": \"str\", \"enum\": [\"Within Quota\", \"At Quota\", \"Exceeded\", \"Frozen\"]}, \"u_freeze_hiring\": {\"type\": \"bool\"}, \"u_notes\": {\"type\": \"str\"}, \"u_last_reviewed_date\": {\"type\": \"str\"}, \"u_carry_over_headcount\": {\"type\": \"int\"}}, \"u_wfp_audit_log\": {\"u_staffing_request\": {\"FK\": \"u_wfp_staffing_request\"}, \"u_event_type\": {\"type\": \"str\", \"enum\": [\"State Change\", \"Approval Action\", \"Cancellation\", \"Allocation\", \"Budget Check\"]}, \"u_event_datetime\": {\"type\": \"str\"}, \"u_performed_by\": {\"type\": \"str\"}, \"u_previous_state\": {\"type\": \"str\"}, \"u_new_state\": {\"type\": \"str\"}, \"u_field_changed\": {\"type\": \"str\"}, \"u_old_value\": {\"type\": \"str\"}, \"u_new_value\": {\"type\": \"str\"}, \"u_comments\": {\"type\": \"str\"}, \"u_is_automated\": {\"type\": \"bool\"}}, \"u_wfp_committee_member\": {\"u_name\": {\"type\": \"str\"}, \"u_department\": {\"FK\": \"u_wfp_department\"}, \"u_role_title\": {\"type\": \"str\"}, \"u_email\": {\"type\": \"str\"}, \"u_member_type\": {\"type\": \"str\", \"enum\": [\"Voting\", \"Advisory\", \"Chair\"]}, \"u_is_active\": {\"type\": \"bool\"}, \"u_start_date\": {\"type\": \"str\"}, \"u_end_date\": {\"type\": \"str\"}, \"u_can_approve_budget\": {\"type\": \"bool\"}, \"u_approval_limit\": {\"type\": \"decimal\"}, \"u_notes\": {\"type\": \"str\"}, \"u_phone\": {\"type\": \"str\"}}}", "business_rules": [{"name": "init_draft_staffing_req_defaults", "fires_on_table": "u_wfp_staffing_request", "filter_condition": "u_state=1", "trigger_sequence": "before", "trigger_type": "insert", "order": 100, "script": "(function executeRule(current, previous) {\n\n // 1. Set default headcount_impact to 1\n var oldHC = current.getValue('u_headcount_impact');\n current.setValue('u_headcount_impact', 1);\n _ewmLog('u_wfp_staffing_request', 'u_headcount_impact', oldHC, current.getValue('u_headcount_impact'), '');\n\n // 2. Set committee_approval_status to Not Required by default\n var oldCAS = current.getValue('u_committee_approval_status');\n current.setValue('u_committee_approval_status', '1');\n _ewmLog('u_wfp_staffing_request', 'u_committee_approval_status', oldCAS, current.getValue('u_committee_approval_status'), '');\n\n // 3. Set requires_committee_approval to false by default\n var oldRCA = current.getValue('u_requires_committee_approval');\n current.setValue('u_requires_committee_approval', 'false');\n _ewmLog('u_wfp_staffing_request', 'u_requires_committee_approval', oldRCA, current.getValue('u_requires_committee_approval'), '');\n\n // 4. Set estimated_annual_cost to 0 if empty\n var oldCost = current.getValue('u_estimated_annual_cost');\n current.setValue('u_estimated_annual_cost', 0);\n _ewmLog('u_wfp_staffing_request', 'u_estimated_annual_cost', oldCost, current.getValue('u_estimated_annual_cost'), '');\n\n // 5. Update dept_quota pending_headcount for the department + workforce plan\n var deptRef = current.getValue('u_department');\n var planRef = current.getValue('u_workforce_plan');\n if (deptRef && planRef) {\n var gr = new GlideRecord('u_wfp_dept_quota');\n gr.addQuery('u_department', deptRef);\n gr.addQuery('u_workforce_plan', planRef);\n gr.query();\n if (gr.next()) {\n var oldPending = gr.getValue('u_pending_headcount');\n var newPending = (parseInt(oldPending, 10) || 0) + 1;\n gr.setValue('u_pending_headcount', newPending);\n _ewmLog('u_wfp_dept_quota', 'u_pending_headcount', oldPending, String(newPending), '');\n try {\n var r = gr.update();\n if (!r) { _ewmLog('','','','', 'GR update failed: ' + gr.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n})(current, previous);"}, {"name": "quota_pending_sync_dept_and_audit", "fires_on_table": "u_wfp_dept_quota", "filter_condition": "u_pending_headcountCHANGES^u_pending_headcountISNOTEMPTY", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update the related department record with budget and headcount info\n var deptRef = current.getValue('u_department');\n if (deptRef) {\n var grDept = new GlideRecord('u_wfp_department');\n grDept.addQuery('sys_id', deptRef);\n grDept.query();\n if (grDept.next()) {\n var oldBudgetUtilized = grDept.getValue('u_budget_utilized');\n grDept.setValue('u_budget_utilized', current.getValue('u_utilized_budget') || '0');\n _ewmLog('u_wfp_department', 'u_budget_utilized', oldBudgetUtilized, grDept.getValue('u_budget_utilized'), '');\n\n var oldHiringFreeze = grDept.getValue('u_hiring_freeze');\n grDept.setValue('u_hiring_freeze', current.getValue('u_freeze_hiring') || 'false');\n _ewmLog('u_wfp_department', 'u_hiring_freeze', oldHiringFreeze, grDept.getValue('u_hiring_freeze'), '');\n\n try {\n var r1 = grDept.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grDept.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n }\n\n // 2. Insert an audit log entry recording the pending headcount change\n var grAudit = new GlideRecord('u_wfp_audit_log');\n grAudit.initialize();\n grAudit.setValue('u_staffing_request', '');\n _ewmLog('u_wfp_audit_log', 'u_staffing_request', '', '', '');\n\n grAudit.setValue('u_event_type', '5');\n _ewmLog('u_wfp_audit_log', 'u_event_type', '', '5', '');\n\n var oldPending = previous.getValue('u_pending_headcount') || '';\n var newPending = current.getValue('u_pending_headcount') || '';\n grAudit.setValue('u_old_value', oldPending);\n _ewmLog('u_wfp_audit_log', 'u_old_value', '', oldPending, '');\n\n grAudit.setValue('u_new_value', newPending);\n _ewmLog('u_wfp_audit_log', 'u_new_value', '', newPending, '');\n\n grAudit.setValue('u_field_changed', 'u_pending_headcount');\n _ewmLog('u_wfp_audit_log', 'u_field_changed', '', 'u_pending_headcount', '');\n\n grAudit.setValue('u_is_automated', 'true');\n _ewmLog('u_wfp_audit_log', 'u_is_automated', '', 'true', '');\n\n grAudit.setValue('u_comments', 'Pending headcount changed from ' + oldPending + ' to ' + newPending);\n _ewmLog('u_wfp_audit_log', 'u_comments', '', 'Pending headcount changed from ' + oldPending + ' to ' + newPending, '');\n\n try {\n var r2 = grAudit.insert();\n if (!r2) { _ewmLog('','','','', 'GR insert failed: ' + grAudit.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "dept_update_sync_positions_and_plan", "fires_on_table": "u_wfp_department", "filter_condition": "u_is_active=true^u_hiring_freeze=false", "trigger_sequence": "after", "trigger_type": "update", "order": 200, "script": "(function executeRule(current, previous) {\n\n // 1. Update all open positions in this department to reflect region in location\n var grPos = new GlideRecord('u_wfp_position');\n grPos.addQuery('u_department', current.getUniqueValue());\n grPos.addQuery('u_position_status', '1');\n grPos.query();\n while (grPos.next()) {\n var oldLoc = grPos.getValue('u_location');\n grPos.setValue('u_location', current.getValue('u_region'));\n _ewmLog('u_wfp_position', 'u_location', oldLoc, grPos.getValue('u_location'), '');\n try {\n var r1 = grPos.update();\n if (!r1) { _ewmLog('','','','', 'GR update failed: ' + grPos.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 2. Update candidates linked to staffing requests in this department - set notes\n var grCand = new GlideRecord('u_wfp_candidate');\n grCand.addQuery('u_staffing_request.u_department', current.getUniqueValue());\n grCand.addQuery('u_candidate_status', '1');\n grCand.query();\n while (grCand.next()) {\n var oldNotes = grCand.getValue('u_notes');\n grCand.setValue('u_notes', 'Department updated - active and not frozen');\n _ewmLog('u_wfp_candidate', 'u_notes', oldNotes, grCand.getValue('u_notes'), '');\n try {\n var r2 = grCand.update();\n if (!r2) { _ewmLog('','','','', 'GR update failed: ' + grCand.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n }\n\n // 3. Insert an audit log entry recording the department update event\n var grAudit = new GlideRecord('u_wfp_audit_log');\n grAudit.initialize();\n grAudit.setValue('u_event_type', '5');\n _ewmLog('u_wfp_audit_log', 'u_event_type', '', '5', '');\n grAudit.setValue('u_performed_by', 'system');\n _ewmLog('u_wfp_audit_log', 'u_performed_by', '', 'system', '');\n grAudit.setValue('u_comments', 'Department ' + current.getValue('u_name') + ' updated while active and unfrozen');\n _ewmLog('u_wfp_audit_log', 'u_comments', '', grAudit.getValue('u_comments'), '');\n grAudit.setValue('u_is_automated', 'true');\n _ewmLog('u_wfp_audit_log', 'u_is_automated', '', 'true', '');\n try {\n var r3 = grAudit.insert();\n if (!r3) { _ewmLog('','','','', 'GR insert failed: ' + grAudit.getLastErrorMessage()); }\n } catch(e) { _ewmLog('','','','', e.message || String(e)); }\n\n})(current, previous);"}, {"name": "enrich_audit_and_create_approval", "fires_on_table": "u_wfp_audit_log", "filter_condition": "u_event_type=5^u_is_automated=true", "trigger_sequence": "before", "trigger_type": "insert", "order": 100, "script": "(function executeRule(current, previous) {\n\n // --- 1. Enrich the audit log record being inserted (before-BR, self-loop) ---\n // Set u_performed_by to system\n var oldPerformed = current.getValue('u_performed_by');\n current.setValue('u_performed_by', 'system_automation');\n _ewmLog('u_wfp_audit_log', 'u_performed_by', oldPerformed, current.getValue('u_performed_by'), '');\n\n // Set u_comments with contextual info\n var oldComments = current.getValue('u_comments');\n current.setValue('u_comments', 'Auto-enriched by workforce audit pipeline');\n _ewmLog('u_wfp_audit_log', 'u_comments', oldComments, current.getValue('u_comments'), '');\n\n // --- 2. Update related approval record to mark as escalated ---\n var srRef = current.getValue('u_staffing_request');\n if (srRef) {\n var gr = new GlideRecord('u_wfp_approval_record');\n gr.addQuery('u_staffing_request', srRef);\n gr.addQuery('u_decision', '1'); // Pending\n gr.query();\n if (gr.next()) {\n var oldEscalated = gr.getValue('u_escalated');\n gr.setValue('u_escalated', 'true');\n _ewmLog('u_wfp_approval_record', 'u_escalated', oldEscalated, gr.getValue('u_escalated'), '');\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "escalate_committee_approval_record", "fires_on_table": "u_wfp_approval_record", "filter_condition": "u_escalatedCHANGESTOtrue^u_is_committee_approval=true", "trigger_sequence": "before", "trigger_type": "update", "order": 500, "script": "(function executeRule(current, previous) {\n\n // 1. Set decision to Pending on the escalated committee approval record\n var oldDecision = current.getValue('u_decision');\n current.setValue('u_decision', '1');\n _ewmLog('u_wfp_approval_record', 'u_decision', oldDecision, current.getValue('u_decision'), '');\n\n // 2. Set comments noting the escalation\n var oldComments = current.getValue('u_comments');\n current.setValue('u_comments', 'Escalated for committee re-review');\n _ewmLog('u_wfp_approval_record', 'u_comments', oldComments, current.getValue('u_comments'), '');\n\n // 3. Update the linked staffing request to reflect committee approval is pending\n var srRef = current.getValue('u_staffing_request');\n if (srRef) {\n var gr = new GlideRecord('u_wfp_staffing_request');\n gr.addQuery('sys_id', srRef);\n gr.query();\n if (gr.next()) {\n var oldCommStatus = gr.getValue('u_committee_approval_status');\n gr.setValue('u_committee_approval_status', '2');\n _ewmLog('u_wfp_staffing_request', 'u_committee_approval_status', oldCommStatus, gr.getValue('u_committee_approval_status'), '');\n\n var oldState = gr.getValue('u_state');\n gr.setValue('u_state', '3');\n _ewmLog('u_wfp_staffing_request', 'u_state', oldState, gr.getValue('u_state'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch (e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n }\n\n})(current, previous);"}, {"name": "set_position_on_hold_under_review", "fires_on_table": "u_wfp_staffing_request", "filter_condition": "u_stateCHANGESTO3^u_requires_committee_approval=true", "trigger_sequence": "after", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n var posRef = current.getValue('u_position');\n if (!posRef) return;\n\n var gr = new GlideRecord('u_wfp_position');\n gr.addQuery('sys_id', posRef);\n gr.query();\n if (gr.next()) {\n var oldStatus = gr.getValue('u_position_status');\n gr.setValue('u_position_status', '3');\n _ewmLog('u_wfp_position', 'u_position_status', oldStatus, gr.getValue('u_position_status'), '');\n\n var oldNotes = gr.getValue('u_position_notes');\n gr.setValue('u_position_notes', 'On hold pending committee review for staffing request ' + current.getValue('u_number'));\n _ewmLog('u_wfp_position', 'u_position_notes', oldNotes, gr.getValue('u_position_notes'), '');\n\n var oldSenior = gr.getValue('u_is_senior_level');\n gr.setValue('u_is_senior_level', 'true');\n _ewmLog('u_wfp_position', 'u_is_senior_level', oldSenior, gr.getValue('u_is_senior_level'), '');\n\n var oldRemote = gr.getValue('u_remote_eligible');\n gr.setValue('u_remote_eligible', 'false');\n _ewmLog('u_wfp_position', 'u_remote_eligible', oldRemote, gr.getValue('u_remote_eligible'), '');\n\n try {\n var r = gr.update();\n if (!r) {\n _ewmLog('', '', '', '', 'GR update failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n }\n\n})(current, previous);"}, {"name": "pos_on_hold_senior_flag_revision", "fires_on_table": "u_wfp_position", "filter_condition": "u_position_statusCHANGESTO3^u_is_senior_level=true", "trigger_sequence": "before", "trigger_type": "update", "order": 600, "script": "(function executeRule(current, previous) {\n\n // 1. Set position notes to indicate senior hold and update headcount_count on current row\n var oldNotes = current.getValue('u_position_notes');\n current.setValue('u_position_notes', 'Senior position placed on hold - pending workforce review');\n _ewmLog('u_wfp_position', 'u_position_notes', oldNotes, current.getValue('u_position_notes'), '');\n\n var oldHc = current.getValue('u_headcount_count');\n current.setValue('u_headcount_count', 0);\n _ewmLog('u_wfp_position', 'u_headcount_count', oldHc, current.getValue('u_headcount_count'), '');\n\n // 2. Insert a plan revision record to document the hold event\n var gr = new GlideRecord('u_wfp_plan_revision');\n gr.initialize();\n gr.setValue('u_revision_type', '1');\n _ewmLog('u_wfp_plan_revision', 'u_revision_type', '', '1', '');\n gr.setValue('u_revised_by', 'system_auto_hold');\n _ewmLog('u_wfp_plan_revision', 'u_revised_by', '', 'system_auto_hold', '');\n gr.setValue('u_justification', 'Senior position ' + current.getValue('u_name') + ' placed on hold - automatic revision logged');\n _ewmLog('u_wfp_plan_revision', 'u_justification', '', 'Senior position placed on hold - automatic revision logged', '');\n gr.setValue('u_revision_status', '1');\n _ewmLog('u_wfp_plan_revision', 'u_revision_status', '', '1', '');\n gr.setValue('u_previous_headcount_target', parseInt(oldHc, 10) || 0);\n _ewmLog('u_wfp_plan_revision', 'u_previous_headcount_target', '', String(parseInt(oldHc, 10) || 0), '');\n gr.setValue('u_new_headcount_target', 0);\n _ewmLog('u_wfp_plan_revision', 'u_new_headcount_target', '', '0', '');\n try {\n var r = gr.insert();\n if (!r) {\n _ewmLog('', '', '', '', 'GR insert failed: ' + gr.getLastErrorMessage());\n }\n } catch(e) {\n _ewmLog('', '', '', '', e.message || String(e));\n }\n\n})(current, previous);"}], "ewm_logs": [{"sys_id": "0dedca6d80a807103e487b245ac97782", "u_br_name": "init_draft_staffing_req_defaults", "u_table_name": "u_wfp_dept_quota", "u_field_name": "u_pending_headcount", "u_old_value": "3", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "41edca6d80a807103e487b245ac977aa", "u_br_name": "quota_pending_sync_dept_and_audit", "u_table_name": "u_wfp_audit_log", "u_field_name": "u_field_changed", "u_old_value": "", "u_new_value": "u_pending_headcount", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "45edca6d80a807103e487b245ac97782", "u_br_name": "init_draft_staffing_req_defaults", "u_table_name": "u_wfp_staffing_request", "u_field_name": "u_committee_approval_status", "u_old_value": "2", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "45edca6d80a807103e487b245ac977a9", "u_br_name": "quota_pending_sync_dept_and_audit", "u_table_name": "u_wfp_department", "u_field_name": "u_budget_utilized", "u_old_value": "3200000", "u_new_value": "3200000", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "45edca6d80a807103e487b245ac977aa", "u_br_name": "quota_pending_sync_dept_and_audit", "u_table_name": "u_wfp_audit_log", "u_field_name": "u_comments", "u_old_value": "", "u_new_value": "Pending headcount changed from 3 to 4", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "49edca6d80a807103e487b245ac97782", "u_br_name": "init_draft_staffing_req_defaults", "u_table_name": "u_wfp_staffing_request", "u_field_name": "u_estimated_annual_cost", "u_old_value": "155000", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "49edca6d80a807103e487b245ac977a9", "u_br_name": "quota_pending_sync_dept_and_audit", "u_table_name": "u_wfp_audit_log", "u_field_name": "u_staffing_request", "u_old_value": "", "u_new_value": "", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "4dedca6d80a807103e487b245ac977a9", "u_br_name": "quota_pending_sync_dept_and_audit", "u_table_name": "u_wfp_audit_log", "u_field_name": "u_old_value", "u_old_value": "", "u_new_value": "3", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "4dedca6d80a807103e487b245ac977aa", "u_br_name": "enrich_audit_and_create_approval", "u_table_name": "u_wfp_audit_log", "u_field_name": "u_comments", "u_old_value": "Pending headcount changed from 3 to 4", "u_new_value": "Auto-enriched by workforce audit pipeline", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "8dedca6d80a807103e487b245ac97781", "u_br_name": "init_draft_staffing_req_defaults", "u_table_name": "u_wfp_staffing_request", "u_field_name": "u_headcount_impact", "u_old_value": "2", "u_new_value": "1", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "c1edca6d80a807103e487b245ac977aa", "u_br_name": "quota_pending_sync_dept_and_audit", "u_table_name": "u_wfp_audit_log", "u_field_name": "u_is_automated", "u_old_value": "", "u_new_value": "true", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "c5edca6d80a807103e487b245ac97782", "u_br_name": "init_draft_staffing_req_defaults", "u_table_name": "u_wfp_staffing_request", "u_field_name": "u_requires_committee_approval", "u_old_value": "1", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "c5edca6d80a807103e487b245ac977a9", "u_br_name": "quota_pending_sync_dept_and_audit", "u_table_name": "u_wfp_department", "u_field_name": "u_hiring_freeze", "u_old_value": "0", "u_new_value": "0", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "c9edca6d80a807103e487b245ac977a9", "u_br_name": "quota_pending_sync_dept_and_audit", "u_table_name": "u_wfp_audit_log", "u_field_name": "u_event_type", "u_old_value": "", "u_new_value": "5", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "c9edca6d80a807103e487b245ac977aa", "u_br_name": "enrich_audit_and_create_approval", "u_table_name": "u_wfp_audit_log", "u_field_name": "u_performed_by", "u_old_value": "", "u_new_value": "system_automation", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}, {"sys_id": "cdedca6d80a807103e487b245ac977a9", "u_br_name": "quota_pending_sync_dept_and_audit", "u_table_name": "u_wfp_audit_log", "u_field_name": "u_new_value", "u_old_value": "", "u_new_value": "4", "u_error": "", "sys_created_on": "2026-04-29 11:54:30"}], "audits": [{"tablename": "u_wfp_dept_quota", "fieldname": "u_pending_headcount", "oldvalue": "3", "newvalue": "4", "documentkey": "e4edca6d80a807103e487b245ac97741"}, {"tablename": "u_wfp_audit_log", "fieldname": "u_field_changed", "oldvalue": "", "newvalue": "u_pending_headcount", "documentkey": "c5edca6d80a807103e487b245ac977aa"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_department", "oldvalue": "", "newvalue": "14edca6d80a807103e487b245ac97705", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_due_date", "oldvalue": "", "newvalue": "2025-04-01", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_priority", "oldvalue": "", "newvalue": "3", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_staffing_request", "oldvalue": "", "newvalue": "57b0f9a980a407103e487b245ac97724", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_committee_approval_status", "oldvalue": "", "newvalue": "1", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_audit_log", "fieldname": "u_performed_by", "oldvalue": "", "newvalue": "system_automation", "documentkey": "c5edca6d80a807103e487b245ac977aa"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_requires_committee_approval", "oldvalue": "", "newvalue": "0", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_justification", "oldvalue": "", "newvalue": "Critical platform team expansion to support Q3 product launch", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_comments", "oldvalue": "", "newvalue": "Awaiting committee review", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_requested_start_date", "oldvalue": "", "newvalue": "2025-05-01", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_workforce_plan", "oldvalue": "", "newvalue": "4cedca6d80a807103e487b245ac97701", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_audit_log", "fieldname": "u_is_automated", "oldvalue": "", "newvalue": "1", "documentkey": "c5edca6d80a807103e487b245ac977aa"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_state", "oldvalue": "", "newvalue": "1", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_estimated_annual_cost", "oldvalue": "", "newvalue": "0", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_is_committee_approval", "oldvalue": "", "newvalue": "1", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_audit_log", "fieldname": "u_comments", "oldvalue": "", "newvalue": "Auto-enriched by workforce audit pipeline", "documentkey": "c5edca6d80a807103e487b245ac977aa"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_number", "oldvalue": "", "newvalue": "SR-CASCADE-001", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_approver_name", "oldvalue": "", "newvalue": "Committee Board", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_headcount_impact", "oldvalue": "", "newvalue": "1", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_position", "oldvalue": "", "newvalue": "6cedca6d80a807103e487b245ac9773d", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_escalated", "oldvalue": "", "newvalue": "0", "documentkey": "05edca6d80a807103e487b245ac9777e"}], "raw_audits": [{"tablename": "u_wfp_audit_log", "fieldname": "u_old_value", "oldvalue": "", "newvalue": "3", "documentkey": "c5edca6d80a807103e487b245ac977aa"}, {"tablename": "u_wfp_dept_quota", "fieldname": "u_pending_headcount", "oldvalue": "3", "newvalue": "4", "documentkey": "e4edca6d80a807103e487b245ac97741"}, {"tablename": "u_wfp_audit_log", "fieldname": "u_field_changed", "oldvalue": "", "newvalue": "u_pending_headcount", "documentkey": "c5edca6d80a807103e487b245ac977aa"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_department", "oldvalue": "", "newvalue": "14edca6d80a807103e487b245ac97705", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_due_date", "oldvalue": "", "newvalue": "2025-04-01", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_priority", "oldvalue": "", "newvalue": "3", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_staffing_request", "oldvalue": "", "newvalue": "57b0f9a980a407103e487b245ac97724", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_committee_approval_status", "oldvalue": "", "newvalue": "1", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_audit_log", "fieldname": "u_performed_by", "oldvalue": "", "newvalue": "system_automation", "documentkey": "c5edca6d80a807103e487b245ac977aa"}, {"tablename": "u_wfp_audit_log", "fieldname": "u_new_value", "oldvalue": "", "newvalue": "4", "documentkey": "c5edca6d80a807103e487b245ac977aa"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_requires_committee_approval", "oldvalue": "", "newvalue": "0", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_decision", "oldvalue": "", "newvalue": "1", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_justification", "oldvalue": "", "newvalue": "Critical platform team expansion to support Q3 product launch", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_comments", "oldvalue": "", "newvalue": "Awaiting committee review", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_requested_start_date", "oldvalue": "", "newvalue": "2025-05-01", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_audit_log", "fieldname": "u_event_type", "oldvalue": "", "newvalue": "5", "documentkey": "c5edca6d80a807103e487b245ac977aa"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_workforce_plan", "oldvalue": "", "newvalue": "4cedca6d80a807103e487b245ac97701", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_audit_log", "fieldname": "u_is_automated", "oldvalue": "", "newvalue": "1", "documentkey": "c5edca6d80a807103e487b245ac977aa"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_state", "oldvalue": "", "newvalue": "1", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_sequence_order", "oldvalue": "", "newvalue": "1", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_estimated_annual_cost", "oldvalue": "", "newvalue": "0", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_is_committee_approval", "oldvalue": "", "newvalue": "1", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_audit_log", "fieldname": "u_comments", "oldvalue": "", "newvalue": "Auto-enriched by workforce audit pipeline", "documentkey": "c5edca6d80a807103e487b245ac977aa"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_number", "oldvalue": "", "newvalue": "SR-CASCADE-001", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_approver_name", "oldvalue": "", "newvalue": "Committee Board", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_headcount_impact", "oldvalue": "", "newvalue": "1", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_approval_type", "oldvalue": "", "newvalue": "3", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "u_wfp_staffing_request", "fieldname": "u_position", "oldvalue": "", "newvalue": "6cedca6d80a807103e487b245ac9773d", "documentkey": "89edca6d80a807103e487b245ac97781"}, {"tablename": "u_wfp_approval_record", "fieldname": "u_escalated", "oldvalue": "", "newvalue": "0", "documentkey": "05edca6d80a807103e487b245ac9777e"}, {"tablename": "sysevent_pattern", "fieldname": "total", "oldvalue": "1970-01-01 01:34:58", "newvalue": "1970-01-01 01:34:59", "documentkey": "0f64a1682545721097d8fb45cac2947b"}, {"tablename": "sysevent_pattern", "fieldname": "average", "oldvalue": "31.21", "newvalue": "31.19", "documentkey": "0f64a1682545721097d8fb45cac2947b"}, {"tablename": "sysevent_pattern", "fieldname": "stack_trace", "oldvalue": "glide.scheduler.worker.6\n\tcom.glide.db.stats.event.EventMetricStatsListener.observeSample(EventMetricStatsListener.java:38)\n\tcom.glide.db.stats.event.EventStats.record(EventStats.java:41)\n\tcom.glide.policy.EventProcessor.process(EventProcessor.java:225)\n\tcom.glide.policy.EventManager.processEachEvent(EventManager.java:551)\n\tcom.glide.policy.EventManager.processEvents(EventManager.java:503)\n\tcom.glide.policy.EventManager._process(EventManager.java:295)\n\tcom.glide.policy.EventManager.process(EventManager.java:268)\n\tjdk.internal.reflect.GeneratedMethodAccessor157.invoke(Unknown Source)\n\tjava.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\n\tjava.base/java.lang.reflect.Method.invoke(Method.java:569)\n\torg.mozilla.javascript.MemberBox.invoke(MemberBox.java:229)\n\torg.mozilla.javascript.NativeJavaMethod.call(NativeJavaMethod.java:295)\n\torg.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:3197)\n\torg.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1968)\n\torg.mozilla.javascript.Interpreter.interpret(Interpreter.java:940)\n\torg.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:127)\n\tcom.glide.caller.gen._refname_.call(Unknown Source)\n\tcom.glide.script.ScriptCaller.call(ScriptCaller.java:22)\n\torg.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:125)\n\torg.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:722)\n\torg.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:4812)\n\torg.mozilla.javascript.InterpretedFunction.exec(InterpretedFunction.java:141)\n\tcom.glide.script.ScriptCompiler.executeAndPublishMetric(ScriptCompiler.java:83)\n\tcom.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:517)\n\tcom.glide.script.ScriptEvaluator.evaluate(ScriptEvaluator.java:242)\n\tcom.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:430)\n\tcom.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:160)\n\tcom.glide.script.ScriptEvaluator.evaluateStringWithPrefix(ScriptEvaluator.java:144)\n\tcom.glide.script.Evaluator.evaluatePossiblePrefixedString(Evaluator.java:233)\n\tcom.glide.script.Evaluator.evaluatePossiblePrefixedString(Evaluator.java:215)\n\tcom.glide.job.RunScriptJob.evaluateScript(RunScriptJob.java:186)\n\tcom.glide.job.RunScriptJob.execute(RunScriptJob.java:93)\n\tcom.glide.schedule.JobExecutor.lambda$executeJob$1(JobExecutor.java:216)\n\tcom.glide.schedule.JobExecutor.executeJob(JobExecutor.java:219)\n\tcom.glide.schedule.JobExecutor.execute(JobExecutor.java:195)\n\tcom.glide.schedule.JobExecutor.execute(JobExecutor.java:184)\n\tcom.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:623)\n\tcom.glide.schedule_v2.SchedulerWorkerThread.lambda$process$3(SchedulerWorkerThread.java:409)\n\tcom.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35)\n\tcom.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:409)\n\tcom.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:183)\n", "newvalue": "glide.scheduler.worker.5\n\tcom.glide.db.stats.event.EventMetricStatsListener.observeSample(EventMetricStatsListener.java:38)\n\tcom.glide.db.stats.event.EventStats.record(EventStats.java:41)\n\tcom.glide.policy.EventProcessor.process(EventProcessor.java:225)\n\tcom.glide.policy.EventManager.processEachEvent(EventManager.java:551)\n\tcom.glide.policy.EventManager.processEvents(EventManager.java:503)\n\tcom.glide.policy.EventManager._process(EventManager.java:295)\n\tcom.glide.policy.EventManager.process(EventManager.java:268)\n\tjdk.internal.reflect.GeneratedMethodAccessor157.invoke(Unknown Source)\n\tjava.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\n\tjava.base/java.lang.reflect.Method.invoke(Method.java:569)\n\torg.mozilla.javascript.MemberBox.invoke(MemberBox.java:229)\n\torg.mozilla.javascript.NativeJavaMethod.call(NativeJavaMethod.java:295)\n\torg.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:3197)\n\torg.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1968)\n\torg.mozilla.javascript.Interpreter.interpret(Interpreter.java:940)\n\torg.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:127)\n\tcom.glide.caller.gen._refname_.call(Unknown Source)\n\tcom.glide.script.ScriptCaller.call(ScriptCaller.java:22)\n\torg.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:125)\n\torg.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:722)\n\torg.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:4812)\n\torg.mozilla.javascript.InterpretedFunction.exec(InterpretedFunction.java:141)\n\tcom.glide.script.ScriptCompiler.executeAndPublishMetric(ScriptCompiler.java:83)\n\tcom.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:517)\n\tcom.glide.script.ScriptEvaluator.evaluate(ScriptEvaluator.java:242)\n\tcom.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:430)\n\tcom.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:160)\n\tcom.glide.script.ScriptEvaluator.evaluateStringWithPrefix(ScriptEvaluator.java:144)\n\tcom.glide.script.Evaluator.evaluatePossiblePrefixedString(Evaluator.java:233)\n\tcom.glide.script.Evaluator.evaluatePossiblePrefixedString(Evaluator.java:215)\n\tcom.glide.job.RunScriptJob.evaluateScript(RunScriptJob.java:186)\n\tcom.glide.job.RunScriptJob.execute(RunScriptJob.java:93)\n\tcom.glide.schedule.JobExecutor.lambda$executeJob$1(JobExecutor.java:216)\n\tcom.glide.schedule.JobExecutor.executeJob(JobExecutor.java:219)\n\tcom.glide.schedule.JobExecutor.execute(JobExecutor.java:195)\n\tcom.glide.schedule.JobExecutor.execute(JobExecutor.java:184)\n\tcom.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:623)\n\tcom.glide.schedule_v2.SchedulerWorkerThread.lambda$process$3(SchedulerWorkerThread.java:409)\n\tcom.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35)\n\tcom.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:409)\n\tcom.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:183)\n", 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