Accessing health services during coronavirus (COVID-19) restrictions
Elective surgery
Some elective surgery is now available, including:

IVF
screening programs (cancer and other diseases)
post-cancer reconstruction (such as breast reconstruction)
procedures for children aged under 18 years
joint replacements, including knees, hips and shoulders
cataracts and eye procedures
endoscopy and colonoscopy procedures

Around 1 in 4 closed elective surgery lists are reopening as part of this
first stage of a gradual restart.


Accessing health services during coronavirus (COVID-19) restrictions
Remotely (telehealth)
Any Australian with a Medicare card can now access telehealth services via
phone or videoconference.
This service helps protect both patients and health workers from unnecessary
risk of infection. It is available from doctors, nurses, midwives, or allied
and mental health professionals.
This is a temporary measure until 30 September 2020.
You don’t need any special equipment, and can either use your phone or a
computer. You and your provider will decide the best system to use for your
needs.
Providers will bulk-bill consultations for:

Commonwealth concession card holders
children under 16 years
patients who are vulnerable to COVID-19

For telehealth, vulnerable patients are those who are:

isolating at home on the advice of a medical practitioner or a COVID-19 hotline
aged over 70
an Aboriginal or Torres Strait Islander person aged over 50
immunocompromised or have a chronic health condition
a parent of a new baby
pregnant
meets the current national triage protocol criteria for suspected COVID-19 infection

Otherwise, you can pay by credit card at the time of your consultation.
To make a telehealth appointment, just call your health care provider. Your
provider might also offer any of your existing appointments as a telehealth
appointment.
If you need to make an appointment on behalf of someone else, get information
about their condition before calling. This will ensure you can provide
important details to your provider.
Read more about telehealth services in the consumer fact sheet at MBS
online.
During your telehealth consultation your doctor might need to give you a
prescription. Read more about how you can get medicines, including delivery to your home.


Accessing health services during coronavirus (COVID-19) restrictions
What options are available for accessing services?
If you are struggling to breathe or seriously unwell, and it is an emergency
call 000 immediately. Tell ambulance staff about recent travel and
any potential contact with someone with COVID-19.
Whether for COVID-19 or another health reason, the way you access health care
during the shutdown depends on your circumstances.
You might see your health care provider:

in person, by going to their facility
in person, at your home
remotely, via telehealth

You should keep your regular health care appointments, including home care,
and medical or pathology appointments for chronic conditions. You might be able to arrange a telehealth
appointment for some things.
We are opening GP respiratory clinics around the country to assess people with fever, cough, a sore throat,
or shortness of breath.
healthdirect Coronavirus (COVID-19) Symptom Checker
Answer questions about your symptoms to see if you need to seek medical help
or get tested. This tool is available online at any time.


Accessing health services during coronavirus (COVID-19) restrictions
In person (home visits)
You should continue to receive your usual health care, including any care you
receive at home, such as services under the Commonwealth Home Support
Programme and Home Care Packages.
If you are unwell and think you might have COVID-19, let your provider know
before your appointment.
When receiving face-to-face care at home, your care provider will:

follow all hand hygiene and cough etiquette protocols
stay 1.5 metres from you, unless you need direct care
generally not wear protective gear, unless you have been diagnosed with, exposed to, or are showing symptoms of COVID-19 — if they do, it does not mean they are unwell

Aged care workers with symptoms get tested for COVID-19. If they are suspected
or confirmed to have COVID-19, they will not work.
If you want to start receiving services at home for the first time, check
your eligibility. You can apply
for yourself or on behalf of someone you care for.
For other services, you can either visit your health care provider or book a
telehealth appointment.
If you are isolating, you can also get your medicine delivered to your home.


Accessing health services during coronavirus (COVID-19) restrictions
In person at your health provider
For any general health issues and regular appointments, you can go to your
health provider’s surgery, as usual.
If you have symptoms of COVID-19, let your health provider know when making the appointment.
Also tell them any recent travel or potential contact with someone with
COVID-19.
When attending for treatment, follow the instructions your provider gives you.
This could include wearing a mask (your provider can give you one), sanitising
your hands when arriving and entering through a separate area.
Remember to practise physical distancing.
When receiving face-to-face care, your health care provider:

will follow all hand hygiene and cough etiquette protocols
will stay 1.5 metres from you, unless you need direct care
may or may not wear protective gear, depending on the situation — if they do, it does not mean they are unwell

If you need to make an appointment on behalf of someone else, get information
about their condition before calling. This will ensure you can provide
important details to your provider.
If you need medicines, you can still get them from pharmacies.


Boosting cash flow for employers
What you need to know

For most businesses, the cash flow boost will automatically be credited to your account when you lodge your activity statement.
You won’t be disadvantaged if you have been given a deferral for your earlier activity statement or are not required to lodge your income tax return yet. Read more about the impact of lodgment deferrals.
If eligible, the minimum cash flow boost credit you will receive when the March activity statement is lodged is $10,000. See examples of what you will receive.
The cash flow boosts will be applied to reduce liabilities arising from the same activity statement. If there is credit remaining after this occurs, you will generally receive a refund of that amount.
If you are due to receive a refund, we will generally pay it within 14 days.
Any excess credit from the activity statement that received the cash flow boost amount will be refunded to you, rather than offset against other tax debts. However, any excess may still be applied against any outstanding debts with other Australian Government agencies.


Boosting cash flow for employers
Eligibility
Discretion to give you further time
We have discretion to give you further time, after 12 March 2020, to:

hold an ABN
provide us notice that business income or supplies were made.

However, the discretion is intended to be utilised only in very exceptional
circumstances. This can include where you cannot satisfy the condition:

because although you were running an active business prior to 12 March 2020, you were not required to hold an ABN as a matter of law. For example, an entity which operates in the external territories of Australia is not required to have an ABN.
only because you have deferred your lodgment under an extension of lodgment date granted by the Commissioner of Taxation. For example, you had an automatic ATO lodgment deferral in place, as you were affected by the Australian bushfires in late 2019, and you lodge your first BAS after 12 March 2020.

We are unlikely to exercise the discretion to extend the 12 March 2020 date if
doing so would be inconsistent with the integrity provisions. For example,
where steps are taken to set up new entities, or revive dormant entities,
solely for the sole or dominant purpose of accessing the cash flow boost.
Find out about:

Providing more information about your eligibility or ineligibility
PS LA 2020/21 Commissioner's discretion to allow further time for an entity to register for an ABN or provide notice to the Commissioner of assessable income or supplies


Boosting cash flow for employers
Eligibility
Businesses (including sole traders, companies, partnerships or trusts) and NFP
organisations will be eligible to receive the cash flow boost if:

You are a small or medium business entity or NFP of equivalent size (that is, an entity with aggregated annual turnover less than $50 million).
You held an ABN on 12 March 2020.
You made payments to employees subject to withholding (even if the amount you were required to withhold is zero), such as
salary and wages
director fees
eligible retirement or termination payments
compensation payments
voluntary withholding from payments to contractors.

On or before12 March 2020, you lodged at least one of
a 2018–19 income tax return showing that you had an amount included in your assessable income in relation to you carrying on a business
an activity statement or GST return for any tax period that started after 1 July 2018 and ended before 12 March 2020 showing that you made a taxable, GST-free or input-taxed sale.

There are only exceptional circumstances where we may have discretion to give
you further time after 12 March 2020.
You won’t be disadvantaged if you have been given a deferral for your earlier
activity statement or are not required to lodge your income tax return yet.
Read more about the impact of lodgment deferrals.
You are not eligible for the cash flow boosts if you change the way you
operate for the sole or dominant purpose of becoming entitled to cash flow
boosts when you would otherwise not be entitled. Read more about schemes.
If you don't meet these general eligibility criteria but think you may still
be entitled to the boost, there are special eligibility rules for entities in
the following situations:

New to business
Charities
Business created PAYG withholding role after 12 March 2020
Entities that are not registered for GST
Entities with a reduction in turnover to below $50 million
Businesses with related parties, or that are part of a group
Businesses with multiple branches
Businesses that are part of a GST joint venture
Businesses that use another entity to manage payroll

Example 1 – A business that is eligible for the cash flow boost
Robert has operated a small restaurant in Adelaide since 2015. He has had an
ABN since then and pays wages to his chefs every week.
Robert's income tax return for 2018–19 is not due until May 2020. However, he
has lodged all his activity statements since July 2018.
Robert is eligible to receive a cash flow boost.
End of example
Example 2 – A business that does not pay employees
Angela runs a small convenience store in Darwin using a trust as her business
vehicle. She is the only person who works in the business. She provides for
her own remuneration by making trust distributions during the year and does
not pay any wages.
As Angela does not make eligible payments to employees, she is not eligible to
receive the cash flow boost.
On 15 March 2020, Angela realises her business is not eligible and applies to
become registered for PAYG withholding, backdated to 1 March 2020. She changes
her business records to reclassify some trust distributions as wages.
Angela is still not eligible to receive the cash flow boost because she has
changed the way her business operates for the purpose of receiving a cash flow
boost that she was not otherwise entitled to receive.
End of example
Find about about:

Special eligiblity rules
Delivery of the cash flow boosts
Accessing the cash flow boosts
What you will receive
Tax consequences


COVID-19 Mythbusting
Microwaves sanitise masks
There is no evidence masks are sanitised by microwave radiation. It is also a
bad idea. Firstly, microwave radiation can burn or disfigure certain parts of
the mask. Secondly, if the mask contains metal, it can damage your microwave
oven and set it alight.
Simply putting your mask through your washing machine with detergent is
sufficient to disinfect it. Learn more about the Centres for Disease Control
and Prevention
recommendations.


COVID-19 Mythbusting
Parcels from China can spread coronavirus
There’s no evidence the virus can survive on packages or letters for 28 days.
According to WHO:
“The most important thing to know about coronaviruses on surfaces is that they
can easily be cleaned with common household disinfectants that will kill the
virus. Studies have shown that the SARS-COV-2 virus which causes COVID-19 can
survive for up to 72 hours on plastic and stainless steel, less than 4 hours
on copper and less than 24 hours on cardboard. These were under experimental
conditions using sensitive detection methods".
“As always clean your hands with soap and water or an alcohol-based hand rub
and avoid touching your eyes, mouth, or nose”.
Visit the World Health Organisation for more
information.


COVID-19 Mythbusting
I don’t need to get the flu shot
Influenza (flu) and COVID-19 are two separate infections. While they’re both
viral infections, the viruses belong to two separate groups. The regular
influenza vaccination does not provide immunity to COVID-19. Learn more about
how to protect yourself and others.
It is very important for people to get their influenza vaccination. As
outlined by the Deputy Chief Medical Officer, Dr Nick Coatsworth, “we’re
entering flu season and…one of the biggest messages we have…to the public is
get your flu vaccination”. Some people become very sick with influenza. Having
the influenza vaccination, will help prevent you getting infected with
COVID-19 and influenza at the same time. Learn more about the DCMO'S
response.


COVID-19 Mythbusting
Eating garlic/immune boosters prevents infection
According to WHO “Garlic is a healthy food
that may have some antimicrobial properties. However, there is no evidence
from the current outbreak that eating garlic has protected people from
COVID-19".
Vaccines are the only effective means to boost your immune system to prevent
infection. Learn more about the World Health Organisation's response.


COVID-19 Mythbusting
MMS (miracle mineral supplement) is an effective treatment
MMS contains sodium chlorite, which can be used to make chlorine dioxide, a
chemical used as a textile bleaching agent and for disinfection. According to
the TGA,
“products containing… sodium chlorite pose a serious health risk if consumed
by humans and should be labelled with warnings and the word ‘POISON’”.
MMS is not approved by the TGA for any therapeutic use and should not be taken to treat
coronavirus.
Note that sodium chlorite is completely different to sodium chloride or common
table salt.


COVID-19 Mythbusting
Gargling salt water will prevent coronavirus
Gargling salt-water does not prevent COVID-19. While gargling is a common
treatment for a sore throat, there is no evidence to suggest that it would
eliminate or prevent COVID-19. Learn more about the World Health
Organisation's response to this
myth.


COVID-19 Mythbusting
Ibuprofen exacerbates coronavirus
There is no published peer-reviewed scientific evidence to support this claim.
If you are currently taking ibuprofen to manage a health condition, do not
stop taking it without speaking to your doctor first.
The TGA will continue to monitor this issue. Learn more
about the TGA's response.


COVID-19 Mythbusting
If you can hold your breath for 10 seconds, you’re ok
Holding your breath for 10 seconds without coughing does not indicate you are
free from coronavirus. If someone has an acute viral infection, it may be
difficult for them to take a deep breath. However, being able to breathe
deeply doesn’t mean someone is free of COVID-19. People’s symptoms vary and
the only way to determine if you have the virus or not is to get tested.
Learn more about symptoms to look out for.


COVID-19 Mythbusting
BioCharger NG can help treat coronavirus
The BioCharger is not a cure or treatment for COVID-19. As stated by the
manufacturer, Advanced Biotechnologies, “The BioCharger is not a medical
device and for that reason Advanced Biotechnologies suggest that anyone seek
medical attention from their primary care provider if they are experiencing
symptoms of COVID-19”.
The TGA has issued the company with two infringement notices and published a
warning to advertisers and consumers about illegal advertising relating to
COVID-19. According to the TGA, the assertion "that the device could be used
in relation to 'Wuhan Coronavirus'", is "a claim which has no apparent
foundation, and which the TGA takes extremely seriously”. Learn more about
TGA's response or ABC's report on this
myth.


COVID-19 Mythbusting
Hand dryers kill coronavirus
No, hand dryers don’t kill the SARS-COV-2 virus which causes COVID-19. Hand
dryers blow out warm air and are not designed to disinfect materials from
harmful organisms. To disinfect your hands, you should clean with soap and
water or an alcohol-based disinfectant.
Learn more about the World Health Organisation's response to this
myth.


COVID-19 Mythbusting
Hydroxychloroquine is an effective treatment
Hydroxychloroquine is an unproven treatment. Clinical trials around the world
are testing whether it can treat COVID-19. However, according to the
TGA, “these medicines pose well-known serious risks
to patients including cardiac toxicity (potentially leading to sudden heart
attacks), irreversible eye damage and severe depletion of blood sugar
(potentially leading to coma)”. Learn more about hydroxychloroquine.


COVID-19 Mythbusting
Breathing techniques can cure the virus
This breathing technique does not cure the virus. Controlled coughing helps
with conditions such as cystic fibrosis to clear airways of mucus. It is
relatively safe to perform as the mucus in cystic fibrosis usually can’t
infect others. In the case of COVID-19, where people can infect others through
airborne droplets, the opposite is true and this technique could help spread
the infection. Learn more about the ABC's investigation into this
myth.


COVID-19 Mythbusting
Hospitals are giving out secret prevention tips
Hospitals are not disseminating secret prevention tips to staff. The Royal
Melbourne Hospital, Royal Brisbane and Women’s Hospital have all publicly
refuted several viral posts attributed to them. For accurate information,
visit australia.gov.au.


COVID-19 Mythbusting
Hot temperatures kill the virus
There’s no evidence that the virus dies in temperatures above 27 degrees or is
prevented by drinking warm water. Learn more about the World Health
Organisation's advice to the public.


COVID-19 Mythbusting
Vitamin C is an effective treatment
The Therapeutic Goods Administration (TGA)
investigated this claim and “found there is no robust scientific evidence to
support the usage of this vitamin in the management of COVID-19”.
Vitamin C deficiency is rare in Australia. The only well-established evidence
for the use of Vitamin C is in the treatment of scurvy which is caused by
Vitamin C deficiency.


COVID-19 Mythbusting
UV rays kill the virus
UV lamps should not be used to prevent coronavirus or used on hands or other
areas of skin. UV radiation cannot sterilise; at best in ideal situations, it
can inhibit growth of some microorganisms. Like sunbathing without sunscreen,
UV lamps can cause skin irritation and you run the risk of long-term skin
damage. Learn more about the World Health Organisation's response to this
myth.


COVID-19 Mythbusting
Drinking water prevents infection
Drinking water does not wash the
virus
into the stomach. While hydration is important with an infection, sipping
water will not prevent infection nor will it prevent infection from spreading.


COVID-19 Mythbusting
There is a cure/ vaccine for coronavirus
There is currently no treatment or vaccine for COVID-19. Scientists around the
world, including those at the University of Queensland and the Doherty
Institute, are working hard to find a vaccine with the World Health
Organisation estimating a publicly available vaccine is 18 months away. In the
meantime, the best thing people can do is to stay at home as much as possible.
Learn more about the World Health Organisation's response to this
myth.


COVID-19 Mythbusting
5G networks are spreading the virus
5G mobile networks do not spread COVID-19. As stated by the Australian
Radiation Protection and Nuclear Safety Agency
(ARPANSA), “[s]uggestions that 5G has caused or is linked to
coronavirus are utterly baseless”. Similarly, the World Health
Organisation has noted:
“Viruses cannot travel on radio waves/mobile networks. COVID-19 is spreading
in many countries that do not have 5G mobile networks."
“COVID-19 is spread through respiratory droplets when an infected person
coughs, sneezes or speaks. People can also be infected by touching a
contaminated surface and then their eyes, mouth or nose."


COVID-19 Mythbusting
Mosquitos spread coronavirus
There is no evidence to suggest mosquitoes carry and spread COVID-19. While
mosquitoes can transmit other viruses like dengue and malaria, they don’t
transmit other well-known viruses like HIV and Ebola. The novel coronavirus is
primarily spread by droplets produced during coughing or sneezing rather than
blood. The SARS-COV-2 virus which causes COVID-19 has been found in blood
samples from infected people, however there is no evidence it can spread via
mosquitoes.
Learn more about the World Health Organisation's response to this
myth.


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
Renewing Reef HQ Aquarium
This initiative provides $2.6 million for Reef HQ Aquarium to ensure the
critical systems that control the environment within the aquarium are upgraded
and maintained, supporting the health and wellbeing of the living exhibits
while the aquarium is closed.
For further information, visit www.reefhq.com.au
or contact the Great Barrier Reef Marine Park Authority’s Marketing Team on
0488 073 281 or email media@gbrmpa.gov.au


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
Commonwealth National Parks—Support for Tourism—Fee Waivers
From 16 March to 31 December, 2020, the Australian Government is waiving up to
$11.2 million in entry fees to the following national parks managed by Parks
Australia:

Booderee National Park
Kakadu National Park
Uluru-Kata Tjuta National Park

Free park entry will provide additional incentives for travelers to visit
these must see destinations once travel restrictions are relaxed.
The Australian National Botanic Gardens, Christmas Island National Park, Pulu
Keeling National Park and Norfolk Island National Park do not charge entry
fees and remain free to visitors.
In addition, up to $772,000 is available to assist businesses operating in
Commonwealth National Parks by:

Providing temporary relief from licence fees and permit charges levied by the Director of National Parks for the period of 1 January 2020 to 31 March 2021. Aside from the immediate respite from some ongoing operating costs, this will also allow business to re-commence operations without having to pay for licences and permits.
Providing rent relief to tenants of the Australian National Botanic Gardens in accordance with the Australian Government's Rent Relief Policy

For more information email
parksonlinefeedback@awe.gov.au; or
visit
www.parksaustralia.gov.au/covid-19.


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
Supporting Indigenous Visual Arts Centres
The $7 million contribution to the Indigenous Visual Arts Industry Support
(IVAIS) Program supports Indigenous Art Centres and Indigenous Art Fairs
during the Coronavirus crisis and beyond. Payments will be made directly to
IVAIS-funded Indigenous Art Centres and IVAIS-funded Art Fairs to maintain
operations and employment levels, ensuring that they continue to support
artists and their communities.
For more information phone 1800 006 992, email
ivais@arts.gov.au, or visit
www.arts.gov.au/covid-19-update.


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
Levy Relief for Commonwealth Fisheries
The Australian Government is waiving $10.3 million across the final two
instalments of levies for Commonwealth managed fisheries, reducing levies for
the 2019–20 financial year by two thirds. This will support fishers' cash flow
during the outbreak, and help them remain viable and able to return to full
production when the outbreak subsides.
For more information, visit afma.govcms.gov.au/afma-
covid-19-update or contact
the levies area of AFMA: Phone 1300 723 621 or email
levies@afma.gov.au.


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
Crisis Relief for Regional Arts
The $10 million initiative for the Regional Arts Fund provides crisis relief
and targeted support to organisations, artists and arts workers that are
critical to delivering the arts to communities in regional and remote areas.
For more information email regional@arts.gov.au
or visit
www.arts.gov.au/covid-19-update.


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
Regional Air Network Assistance
The Australian Government is providing $198 million to assist domestic
commercial airlines to maintain a basic level of connectivity across their
network of regional routes. This will support critical air services connecting
regional Australia to freight, medical testing, supplies and essential
personnel.
For more information go to Assistance to the aviation
sector or
refer to the grant guidelines on the GrantConnect website:
www.grants.gov.au.


COVID-19 Relief and Recovery Fund
What kinds of support are available?
Support is tailored to meet the needs of communities and industries that need
assistance during the crisis and into recovery. This may include:

fee or levy relief—this can be applied through existing mechanisms, requiring little or no action by businesses;
increasing payments through existing grant programs—in ways that are quick and simple to deliver; or
establishing targeted new programs to support the particular needs of an industry sector.


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
Additional Funding for the Export Market Development Grant Scheme
The Australian Government is providing an immediate cash flow boost to
eligible Export Market Development Grant (EMDG) applicants in the 2019–20
financial year.
The EMDG scheme reimburses small and medium-sized businesses up to 50 per cent
of their eligible overseas market-promotion and export-development activities,
to a maximum of $150,000. This new measure will increase funding for the
2019–20 financial year by almost $50 million so that eligible applicants
receive their full entitlement.
For more information visit www.austrade.gov.au/Australian/Export/Export-
Grants or contact
the EMDG team at Austrade:
emdg.help@austrade.gov.au.


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
Regional Airlines Funding Assistance
The Australian Government is providing $100 million to financially assist
smaller regional domestic air service providers to help manage cash flow
issues they may be experiencing as a result of the impacts of the Coronavirus.
This will help these service providers to maintain essential connectivity for
regional and remote communities. Air service providers can apply to the
Government to be considered for support for assistance on a month-by-month
basis, where there is a demonstrated need.
For more information go to Assistance to the aviation
sector or
refer to the grant guidelines on the GrantConnect website:
www.grants.gov.au.


COVID-19 Relief and Recovery Fund
How does the Fund work?
The Deputy Prime Minister chairs a Ministerial Advisory Group, which meets
regularly to consider proposals submitted from across a number of portfolios.
Funding is channelled through existing mechanisms where possible to ensure
support is provided quickly. New funding mechanisms are established where
there is a critical need.
Initiatives under the Fund are administered by the department or agency with
the relevant sector responsibilities.


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
Support Act: Crisis Relief to Artists, Crew and Music Workers
The $10 million contribution to the performing arts industry charity Support
Act enables it to provide immediate crisis relief to artists, crew and music
workers affected by the Coronavirus crisis.
For more information email music@arts.gov.au or
visit
www.arts.gov.au/covid-19-update.


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
The following initiatives are part of the COVID-19 Relief and Recovery Fund:

Regional Airlines Funding Assistance
Regional Air Network Assistance
Airfreight Support
Levy Relief for Commonwealth Fisheries
Additional Funding for the Export Market Development Grants Scheme
Supporting Indigenous Visual Arts Centres
Crisis Relief for Regional Arts
Support Act: Crisis Relief to Artists, Crew and Music Workers
Supporting Australia's exhibiting zoos and aquariums
Commonwealth National Parks—Support for Tourism—Fee Waivers
Temporary waiver of Environmental Management Change for the Great Barrier Reef Marine Park
Renewing Reef HQ Aquarium


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
Supporting Australia's Exhibiting Zoos and Aquariums
This $94.6 million initiative provides vital funding to exhibiting zoos and
aquariums whose tourism revenue stream has stopped as a result of the travel
and social distancing restrictions in place to limit the spread of
Coronavirus. Funding will assist these businesses with the fixed operational
costs associated with caring for animals, and will help exhibiting zoos and
aquariums to remain viable and ready to welcome tourists when restrictions are
eased.
For more information visit www.austrade.gov.au/Australian/Tourism/Tourism-
and-business/Grants/supporting-australias-exhibiting-zoos-aquariums-
program/zoosandaquariums or contact the Austrade Programs Team by emailing
ZandAGrants@austrade.gov.au or calling
1800 048 155.


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
Airfreight Support
The Australian Government has set up a $110 million International Freight
Assistance Mechanism
(IFAM) to keep open key international freight links with
trading partners for goods coming into and going out of Australia.
IFAM will support the efforts of businesses trading internationally, including
in the agricultural, seafood and healthcare sectors, to re-establish key
global supply chains, which have been disrupted by COVID-19, supporting the
international economic recovery. IFAM is essential to helping secure items
critical to the ongoing health response in Australia, such as essential
medical supplies, medicines and personal protective equipment.
IFAM is a targeted, emergency and temporary measure helping Australian
business in its efforts to deal with the COVID-19 crisis.
Businesses in the agricultural and seafood sectors wishing to access the
mechanism can register their interest at
haveyoursay.agriculture.gov.au/international-freight-
assistance or by calling the Department of Agriculture, Water and the
Environment on (02) 6272 2444.


COVID-19 Relief and Recovery Fund
What initiatives are currently part of the Fund?
Temporary waiver of Environmental Management Change for the Great Barrier Reef Marine Park
This $8.1 million initiative temporarily waives the Environmental Management
Charge for the Great Barrier Reef Marine Park until 31 December 2020.
For more information, visit www.gbrmpa.gov.au or
email emc@gbrmpa.gov.au and for media enquiries
email media@gbrmpa.gov.au.


COVID-19 early release of super
After you apply
It will take us up to four business days to process your application and send
your outcome letter to your myGov inbox. You may also receive an SMS
notification.
If you receive a notification from us and haven't applied to access your super
early, you need to call us or your fund as soon as possible.
If you have an Australian Prudential Regulation Authority (APRA) fund and
your application is approved, you do not need to contact us or your fund. Your
fund will make the payment to you without you needing to apply to them
directly.
The Australian Prudential Regulation Authority (APRA) have issued guidance to
super funds and expect payment to be made to members within five business days
once they have been notified by us. However, this time may increase where
funds need to contact you to clarify information. More information can be
found on APRA's websiteExternal Link.
If your fund is a state-administered fund, they need to follow the rules
of their trust deed to determine if they're allowed to release super due to
COVID-19. You will need to get confirmation from your fund, before you submit
an application, that they can release your super early and whether they
require a letter of approval (determination) from us.
If your fund is an SMSF , you will need to let them know that you have
received the letter of approval from us so they can make the payment to you.


COVID-19 early release of super
Submit an application
Applications for early release of superannuation are accepted through ATO
online services via myGov.
You can only submit one application for COVID-19 early release of super
in each financial year:

2019–20, between 20 April and 30 June 2020
2020–21, between 1 July and 24 September 2020 (Australian and New Zealand citizens and permanent residents only).

This is even if the total amount you request to be released, or the actual
amount released by your fund, is less than $10,000. For example, if you
request $8,000, you cannot make another application to request the additional
$2,000.
If you want to apply for COVID-19 early release of super in the 2020–21
financial year, you need to submit an application in that financial year, even
if you have submitted an application in 2019–20.
The application form on myGov will display all your superannuation accounts,
as reported to us by your funds. You can request the release of your super
from up to five super accounts. For example, if you want to receive a total of
$10,000 you can request $5,000 from one fund and a second $5,000 from another
fund. This must be done within one application form.
If you're a member of a self-managed super fund (SMSF) and your super account
is missing from your list of available funds in myGov, phone us on 13 10
20 and we'll help with your application.


COVID-19 early release of super
Before you apply
ATO-held super and rollovers
ATO-held super cannot be accessed directly from the ATO for a COVID-19 early
release. If you wish to access super money we currently hold for you, you will
need to transfer it to your super fund before you can apply for COVID-19 early
release of super.
You can transfer ATO-held super to an eligible fund in our online services
through myGov. You will need to wait for the transferred super to reach your
nominated fund before you apply for COVID-19 early release.
If you want to apply for COVID-19 early release and consolidate your super
into one fund, this cannot be done at the same time. You should either:

wait until the rollover to your super fund is complete before you apply for COVID-19 early release of super, or
wait until your application for COVID-19 early release of super has been approved and paid into your bank account, before you consolidate any accounts

See also:

Online services to create a myGov account and link it to the ATO.
Keeping track of your super to check your super balances.
ATO-held super


COVID-19 early release of super
Before you apply
Before you start the application process, you should:

set up your myGov accountExternal Link and link it to the ATO
have your Australian bank account information available – you will need this to complete your application and only Australian bank accounts are accepted
check your super balance – your actual account balance may be higher or lower than that shown in ATO online or in the early release application form.

There are four ways you can check your super balance:

Check your total superannuation balance in ATO online services. There will be an 'as at' or 'effective' date for the balance. In a lot of cases, it will be 30 June 2019 as funds are only required to report to us once a year. This means your account balance may have changed since it was last reported to us, and may be higher or lower than shown on ATO online or in the early release application form.
If you have access to your super fund's online member portal, you can log on and check your current account balance there. It might be a good time to establish a login to your fund portal if you haven’t already.
Check the last statement that your fund issued to you. This might be by paper or email.
Call your fund, but understand that they have had a large increase in members calling and there could be delays in having your call answered

If your fund is a state-administered fund, or you're a member of an exempt
public sector super scheme (EPSSS), you will need to confirm whether they're
allowed to release super due to COVID-19, before you submit an application.


COVID-19 early release of super
Submit an application
Current super balance
We encourage you to check your fund's online portal to confirm your current
accurate balance. Your current super balance may be lower or higher than what
is shown in the application form. The amount shown in the form is the amount
last reported to us and your fund does not need to report your current balance
to us.
You can apply for an amount higher than the balance shown in the application
form (up to $10,000), provided your current balance is sufficient. This
includes if a 'nil' amount is showing in the application form. For example, if
you've confirmed your fund balance is $8,000, but the amount showing in ATO
online is $0.00 you can still apply for a release up to $8,000.
If you apply for an amount greater than your current balance, your fund will
release the amount currently available (up to $10,000). For example, if you
request $8,000, but your current balance is only $7500 your fund will release
$7500.


COVID-19 early release of super
Eligibility
Eligibility:

Citizens and permanent residents of Australia and New Zealand
Temporary residents
Assessing your eligibility

Citizens and permanent residents of Australia and New Zealand
To be eligible for early release of super, a citizen or permanent resident of
Australia and New Zealand must be in one of the following circumstances:

You are unemployed.
You are eligible to receive one of the following
jobseeker payment
youth allowance for jobseekers (unless you are undertaking full-time study or are a new apprentice)
parenting payment (which includes the single and partnered payments)
special benefit
farm household allowance.

On or after 1 January 2020 either
you were made redundant
your working hours were reduced by 20% or more (including to zero)
you were a sole trader and your business was suspended or there was a reduction in turnover of 20% or more.

Temporary residents
To be eligible for early release of super in 2019–20, temporary residents must
be in one of the following circumstances:

You hold a student visa that you have held for 12 months or more and you are unable to meet immediate living expenses.
You are a temporary skilled work visa holder and still employed but unable to meet immediate living expenses.
You are a temporary resident visa holder (excluding student or skilled worker visas) and you cannot meet immediate living expenses.

Assessing your eligibility
You do not need to attach evidence to support your application. However, you
should keep records and documents to confirm your eligibility as we may ask
you for this information.
It is important that you assess your eligibility accurately. We are
administering this measure on behalf of all Australians and will manage the
eligibility criteria with strict guidelines to ensure we can support those
financially affected by COVID-19. There are penalties for making false and
misleading statements.
You can't access your super early for a dependant. If your dependant is
financially affected by COVD-19, they must apply themselves.
You can only submit one application for COVID-19 early release of super per
financial year. You are still able to apply for COVID-19 early release of
super if you have previously accessed your super early in other circumstances.


COVID-19 early release of super
Submit an application
Application tips
To make the application process as smooth as possible, please check all your
information is correct before you submit your application, including:

your contact details
the amount you request – your current balance through your fund’s online portal to ensure your request is based on the latest available balance.
your Australian bank account details – only Australian bank accounts are accepted.

You can only submit one application for COVID-19 early release of super per
financial year.
You can't access your super early for a dependant. If your dependant is
financially affected by COVD-19, they must apply themselves.
An application can't be withdrawn or cancelled once it has been submitted. If
you no longer want the release of your super, you will need to contact your
fund. If the bank account you provided on your application form is incorrect,
contact your super fund urgently to correct it.
If you notice another error in your application after you have submitted it,
you need to contact us as soon as possible to see if we can fix the error.
Next step:

Apply nowExternal Link


COVID-19 early release of super
Be aware of scams and schemes
Early access of your super is a free government service to help and
support you during the impacts of COVID-19. Be aware of scams and schemes
asking you to pay to release your super.
We’re concerned about scams or schemes where people:

impersonate the ATO, or a trusted organisation like your super fund, to steal your money or personal identifying information
approach you and charge you for services that are free, like gaining early access to your superannuation.

If you receive a phone call, text message or email offering to help you
release your super early, do not :

provide your personal information
click on any links (we never include hyperlinks to a login page)
share your myGov login details with anyone, under any circumstances, including your tax agent.

You can phone us on 1800 008 540 to confirm if a contact you received is
genuine.
Stolen or misused identity
If you are concerned that someone has accessed your super without your
permission, you should check:

your myGov and ATO Online account and make sure your contact details are still correct
your superannuation account to make sure that your account details are also correct, and that there have been no unauthorised transactions.

If you think that someone has stolen or misused your identity, contact:

your super fund immediately if you identify unauthorised transactions or updates to your account, and
our Client Identity Support Centre on 1800 467 033 (between 8.00am and 6.00pm, Monday-Friday) to help you establish your tax identity.

See also:

Illegal early release of super
Protecting your information
Your identity security - get help
Verify or report a scam


COVID-19 early release of super
Implications of accessing your super early
Accessing your super early will affect your super balance and may affect your
future retirement income.
Withdrawing superannuation may also affect your:

income protection insurance
life / total permanent disability insurance cover

Insurance may not be available on accounts that have a low balance.
You should consider whether you need to seek financial advice before
submitting your application for early release of super. Services Australia’s
Financial Information Service OfficersExternal
Link can give you free, confidential financial information
See also:

Keeping track of your super
Inactive low balance super accounts
COVID-19 accessing your superExternal Link – MoneySmart


COVID-19: Cyber security tips when working from home
Cyber security tips
Use a Virtual Private Network (VPN)
Here are nine things you can do in your new working environment to protect
your work and your household’s cyber security.
Virtual Private Network (VPN) connections are a popular method to connect
portable devices to a work network. VPNs secure your web browsing and remote
network access.
Sometimes organisations specify that you use a VPN on work devices. If this is
the case, you should familiarise yourself with your organisation’s VPN
requirements, policies and procedures.
For more information on VPNs see advice from the Canadian Centre for Cyber
Security:

Using Virtual Private Networks.


COVID-19: Cyber security tips when working from home
Cyber security tips
Use strong and unique passphrases
Here are nine things you can do in your new working environment to protect
your work and your household’s cyber security.
Passwords are passé! Strong passphrases are your first line of defence.
Enable a strong and unique passphrase on portable devices such as laptops,
mobile phones and tablets.
Use a different passphrase for each website and app, particularly those that
store your credit card details or personal information. To use the same
username (such as an email address) and passphrase for multiple accounts means
that if one is compromised, they are all at risk.
For more ACSC information, see 'Passphrases' in the:

Small Business Cyber Security Guide.


COVID-19: Cyber security tips when working from home
Cyber security tips
Update your software and operating systems
Here are nine things you can do in your new working environment to protect
your work and your household’s cyber security.
It is important to allow automatic updates on your devices and systems like
your computers, laptops, tablets and mobile phones. Often, software updates
(for operating systems and applications, for example) are developed to address
security issues. Updates also often include new security features that protect
your data and device.
For more ACSC information on updating operating systems and software, see:

Step-by-Step Guide – Turning on Automatic Updates (For Windows 10)
Step-by-Step Guide – Turning on Automatic Updates (For iMac & Macbook, and iPhone & iPad).


COVID-19: Cyber security tips when working from home
Cyber security tips
Avoid using portable storage devices
Here are nine things you can do in your new working environment to protect
your work and your household’s cyber security.
When transporting work from the office or shop to home, portable storage
devices like USB drives and cards are easily misplaced and, if access isn’t
properly controlled, can harm your computer systems with malware.
If possible, transfer files in more secure ways, such as your organisation's
cloud storage or collaboration solutions. When using USBs and external drives,
make sure they are protected with encryption and passphrases.
For more ACSC information on portable storage cyber security, see:

Quick Wins for Your Portable Devices.


COVID-19: Cyber security tips when working from home
Cyber security tips
Use trusted sources for information
Here are nine things you can do in your new working environment to protect
your work and your household’s cyber security.
Cybercriminals and other malicious actors use popular and trending topics such
as COVID-19 to spread disinformation or scam people. Impersonating, cloning or
creating websites to look genuine is one way to do this (see 'Beware of scams'
above). Producing and sharing false information on social media is another.
Be sure to only use trusted and verified information from government and
research institution’s websites. Think critically about the sources of
information that you use, and balance all evidence before believing what
people share.
For the latest COVID-19 information, see:

Australian Government COVID-19 website.


COVID-19: Cyber security tips when working from home
Cyber security tips
Secure your devices when not in use
Here are nine things you can do in your new working environment to protect
your work and your household’s cyber security.
It’s much easier to access your information if other people have access to
your devices. Do not leave your device unattended and lock your computer when
not in use, even if it's only for a short period of time.
You should also carefully consider who has access to your devices. Don’t lend
laptops to children or other members of the household using your work profile
or account. They could unintentionally share or delete important information,
or introduce malicious software to your device.
If you do share your computers or devices with family or your household, have
separate profiles so that each person logs in with a unique username and
passphrase.
For more ACSC information on good cyber security behaviours, see:

Stay Smart Online - Protecting Your Computer From Online Threats.


COVID-19: Cyber security tips when working from home
Cyber security tips
Implement multi-factor authentication
Here are nine things you can do in your new working environment to protect
your work and your household’s cyber security.
Multi-factor authentication is one of the most effective controls you can
implement to prevent unauthorised access to computers, applications and online
services. Using multiple layers of authentication makes it much harder to
access your systems. Criminals might manage to steal one type of proof of
identity (for example, your PIN) but it is very difficult to steal the correct
combination of several proofs for any given account.
Multi-factor authentication can use a combination of:

something the user knows (a passphrase, PIN or an answer to a secret question)
something the user physically possesses (such as a card, token or security key)
something the user inherently possesses (such as a fingerprint or retina pattern).

If your device supports biometric identification (such as a fingerprint scan)
it provides an additional level of security, as well as a convenient way to
unlock the device after you have logged in with your passphrase.
For more ACSC information on how to implement multi-factor authentication for
specific services, see:

Step-by-Step Guides – Turning on Two-Factor Authentication
Stay Smart Online – Two-Factor Authentication.


COVID-19: Cyber security tips when working from home
Cyber security tips
Use trusted Wi-Fi
Here are nine things you can do in your new working environment to protect
your work and your household’s cyber security.
Using free wireless internet may be tempting; it can also put your information
at risk. Free Wi-Fi by its very nature is insecure and can expose your
browsing activity to cybercriminals. Cybercriminals have also been known to
set up rogue Wi-Fi hotspots with names that look legitimate and can intercept
communications, steal your banking credentials, account passwords, and other
valuable information.
Use trusted connections when working from home, such as your home internet or
mobile internet service from your telecommunications provider.
For more ACSC information on the steps you can take to secure your Wi-Fi, see:

Stay Smart Online - Wi-Fi and Internet Connections.


COVID-19: Cyber security tips when working from home
Cyber security tips
Beware of scams
Here are nine things you can do in your new working environment to protect
your work and your household’s cyber security.
Cybercriminals see a crisis as an opportunity. Major change brings disruption,
and businesses transitioning to working from home arrangements can be an
attractive target.
Be aware that the COVID-19 pandemic will be used by cybercriminals to try to
scam people out of their money, data and to gain access to systems. While
working from home you should:

Exercise critical thinking and vigilance when you receive phone calls, messages and emails.
Exercise caution in opening messages, attachments, or clicking on links from unknown senders.
Be wary of any requests for personal details, passwords or bank details, particularly if the message conveys a sense of urgency.
If in any doubt of the communicator's identity, delay any immediate action. Re-establish communication later using contact methods that you have sourced yourself.

For more ACSC information on how to identify and protect yourself from scams
see:

Threat Update: COVID-19 Malicious Cyber Activity
Detecting Socially Engineered Messages.


Citizenship
Applying for citizenship
Due to the Coronavirus pandemic, all face-to-face citizenship appointments
have been placed on hold. The Department will recommence in-person interviews
and citizenship tests when it is safe to do so.
New applications for Australian citizenship are still able to be accepted
during this period.
Processing continues on all applications for Australian citizenship that have
already been lodged with the Department.


Citizenship
Citizenship ceremonies
Due to the Coronavirus pandemic, in-person citizenship ceremonies have been
placed on hold.
To continue to enable conferees to become Australian citizens, the Department
is undertaking online ceremonies through video link as an alternative to
traditional in-person ceremonies. These online ceremonies will continue to be
offered as a temporary replacement to traditional in-person ceremonies until
the social distancing restrictions necessitated by the COVID-19 pandemic ease.
These ceremonies will be with the presiding officer and generally a single
conferee, or a household group if they reside at the same location. Ceremonies
performed via video link include integrity measures, such as confirming
identity.
The Department is contacting conferees with full details of the process. There
is no need to contact the Department or your local council about your
ceremony.
In-person citizenship ceremonies will re-commence when it is safe to do so.
Generally, conferees have 12 months from their notice of approval to attend a
ceremony and make the pledge of commitment, however, during the COVID-19
period, citizenship approval will not be cancelled if a conferee cannot attend
a ceremony within this 12 month period.
For more information, see the Minister’s statement on Australian citizenship
processing


Cleaning to prevent the spread of COVID-19
What should I use for routine cleaning?
Hard surfaces
In most circumstances, cleaning with detergent and water is sufficient.
Soft or porous surfaces
For soft or porous surfaces like fabric or leather, seek advice from the
manufacturer of the item to be cleaned about which products can be safely
used.
Detergent can generally be used to clean fabric surfaces. If more thorough
cleaning is needed, fabric surfaces may be steam cleaned. Leather will have
special cleaning requirements.
If soft or porous surfaces require regular cleaning, such as seats in offices,
or in vehicles, it may be more effective to use a removable washable cover or
a disposable cover and replace these as regularly as you would clean the
surfaces.


Cleaning to prevent the spread of COVID-19
Using disinfectants safely
Follow all manufacturer’s instructions and read the label and the Safety Data
Sheet (SDS). For information on how to read labels and SDS, see the Safe Work
Australia SDS page.
Do not use different types of disinfectants together.
Store your disinfectants safely and securely, out of direct sunlight and away
from heat sources.
Mix your disinfectants in a well-ventilated area. Some concentrated products
recommend the use of a local exhaust ventilation system.
For spraying or misting products, spray directly into the cleaning cloth to
dampen the cloth for use. Take care not to generate a mist.
PPE to use when diluting and using disinfectants includes:

gloves, elbow-length if available, and
eye protection (safety glasses, not prescription glasses).


Cleaning to prevent the spread of COVID-19
How should I clean if someone at my workplace is suspected or confirmed to have COVID-19?
If a person who has been at your workplace is suspected or confirmed to have
COVID-19, you must thoroughly clean and disinfect all areas of suspected
contamination.
Clean and disinfect all areas (for example, offices, bathrooms and common
areas) that were used by the suspected or confirmed case of COVID-19. Close
off the affected area before cleaning and disinfection. Open outside doors and
windows if possible to increase air circulation and then commence cleaning and
disinfection.

clean and disinfect hard surfaces using either: a physical clean using detergent and water followed by a clean with 1,000 ppm bleach solution (2-step clean), for example, household bleach or hospital-grade bleach solutions that are readily available from retail stores. Bleach solutions should be made fresh daily.
a physical clean using a combined detergent and 1,000 ppm bleach solution (2-in-1 clean) made up daily from a concentrated solution (refer to the Department of Health website for more information on achieving the correct bleach solution).

Once cleaning and disinfection is complete, place disposable cloths, PPE and
covers in a plastic rubbish bag, place it inside another rubbish bag (double-
bagging) and dispose of the bag in the general waste.
There is no need to close down an entire workplace, while cleaning and
disinfection takes place, particularly if the person infected, or suspected to
be infected, has only visited parts of the workplace. However the cleaning and
disinfection must occur before any workers return to affected areas.
Whether you need to suspend operations in your workplace will depend on
factors such as the size of the workplace, nature of work, number of people,
and suspected areas of contamination in your workplace.
Those cleaning an area of suspected contamination need to be equipped with
appropriate Personal protective equipment (PPE). This includes disposable
gloves and safety eyewear to protect against chemical splashes. If there is
visible contamination with respiratory secretions or other body fluids in the
area, the cleaning staff should also wear a disposable apron. If the person
with suspected or confirmed COVID-19 is in the area to be cleaned (e.g. a
hotel room), put on a surgical mask and ask the person to step outside if
possible.
Clean your hands using soap and water for at least 20 seconds, or where this
is not possible, hand sanitiser of with at least 60% ethanol or 70%
isopropanol as the active ingredient] before putting on and after removing
PPE.
Cleaning equipment including mop heads and cloths should be laundered using
hot water and completely dried before re-use. Cleaning equipment such as
buckets should be emptied and cleaned with a new batch of disinfectant and
allowed to dry completely before re-use.
If your workplace handles food, you should follow the additional advice of
Food Standards Australia New
Zealand.


Cleaning to prevent the spread of COVID-19
Cleaning and disinfection
Cleaning and disinfecting are two different processes:
Cleaning means physically removing germs, dirt and organic matter from
surfaces.
Disinfecting means using chemicals to kill germs on surfaces. It’s
important to clean before disinfecting because organic matter and dirt can
reduce the ability of disinfectants to kill germs.
A combination of cleaning and disinfection will be most effective in removing
the COVID-19 virus. Cleaning reduces the soil load on the surface, allowing
the disinfectant to work and kill the COVID-19 virus. Disinfectant may not
kill the virus if the surface has not been cleaned with a detergent first.


Cleaning to prevent the spread of COVID-19
How do I clean?
Use the following steps to clean an environment:

Wear gloves when cleaning. Gloves should be discarded after each clean. If it is necessary to use reusable gloves, gloves should only be used for COVID-19 related cleaning and should not be used for other purposes or shared between workers. Wash reusable gloves with detergent and water after use and leave to dry. Clean hands immediately after removing gloves using soap and water or hand sanitiser.
Thoroughly clean surfaces using detergent and water. Always clean from the cleanest surfaces to the dirtiest surfaces. This stops the transfer of germs to cleaner surfaces and allows you to physically remove and dispose of the largest possible amount of germs.
If you need to use a disinfectant, clean the surface first using detergent then apply a disinfectant or use a combined detergent and disinfectant (see next section). A disinfectant will not kill germs if the surface has not been cleaned first. Apply disinfectant to surfaces using disposable paper towel or a disposable cloth. If non-disposable cloths are used, ensure they are laundered and dried before reusing.
Allow the disinfectant to remain on the surface for the period of time required to kill the virus (contact time) as specified by the manufacturer. If no time is specified, leave for 10 minutes.


Cleaning to prevent the spread of COVID-19
What should I use to disinfect?
Hard surfaces
Disinfectants that are suitable for use on hard surfaces (that is, surfaces
where any spilt liquid pools, and does not soak in) include: alcohol in a
concentration of at least 70%, chlorine bleach in a concentration of 1000
parts per million, oxygen bleach, or wipes and sprays that contain quaternary
ammonium compounds. These chemicals will be labelled as ‘disinfectant’ on the
packaging and must be diluted or used following the instructions on the
packaging to be effective.
Soft or porous surfaces
Disinfectant is not suitable on fabric surfaces as it only works with extended
contact time with the surface.


Cleaning to prevent the spread of COVID-19
Disposal or cleaning of materials and PPE
Reusable, washable cloths, PPE and covers should be washed in a regular cycle
wash using the warmest possible setting with normal washing detergent. Avoid
shaking out the items before placing in the washing machine.
Wear disposable gloves to handle used cloths, PPE and covers. Wash your hands
thoroughly with soap and water for at least 20 seconds after removing the
gloves.
Regularly wash the hamper in which used PPE is stored while it is waiting to
be laundered. If the hamper is not washable, use a disposable lining, and
replace regularly.
Reusable, non-washable PPE such as eye protection, should be wiped clean with
a detergent solution first, then wiped over with a disinfectant, and left to
air dry. Smearing or residues might result, and this can be cleaned off by
using more detergent solution and rinsing clean only after the disinfectant
has dried.


Cleaning to prevent the spread of COVID-19
Cleaning and disinfection
Routine cleaning
Workplaces should clean surfaces at least daily. Special attention should be
given to frequently touched surfaces (e.g. tabletops, door handles, light
switches, desks, toilets, taps, TV remotes, kitchen surfaces and cupboard
handles). Ideally, once clean, surfaces should also be disinfected regularly.
Alternatively, you may be able to do a 2-in-1 clean and disinfection by using
a combined detergent and disinfectant.
Surfaces and fittings should be cleaned more frequently when:

visibly soiled
used repeatedly by a number of people (e.g. trolleys, checkouts, EFTPOS machines), and
after any spillage.

For routine cleaning, disinfectants are usually only necessary if a surface
has been contaminated with potentially infectious material. For this reason,
when and how often a workplace should undertake disinfection as part of
routine cleaning will depend on the likelihood of contaminated material being
present at the workplace. For example, in a busy retail environment with many
customers and others entering a workplace each day, more frequent disinfection
is recommended to prevent the spread of COVID-19. By contrast, for a small
work crew operating the same item of plant each day with little interaction
with other people, routine disinfection in addition to daily cleaning may not
be reasonably practicable.


Coming to Australia
All others
Additional exemptions as determined by the Commissioner
The Commissioner of the Australian Border Force (ABF) may consider an
additional exemption in relation to the travel restrictions currently in place
for:

foreign nationals travelling at the invitation of the Australian Commonwealth Government for the purpose of assisting in the COVID-19 response or whose entry would be in the national interest
critical medical services, including air ambulance and delivery of supplies, that regularly arrive into Australia from international ports
people with critical skills (for example, medical specialists, engineers, marine pilots and crews) by exception
diplomats accredited to Australia and currently resident in Australia, and their immediate family
case-by-case exceptions for humanitarian or compassionate reasons.

Exemptions must be granted prior to travelling to Australia. The request for
an exemption through Commissioner’s Discretion must be accompanied by:

passenger details : name, DOB, visa type and number, passport number, Australian residential address, Australian telephone number)
case information : why this case should be considered for Commissioner discretion/exemption
supporting statement : the request should be accompanied by a statement and evidence of how the individual meets one of the grounds for an exemption or excise of the Commissioner’s discretion listed above.

It is important that all travellers provide evidence that they meet one of the
exemptions above before travelling.
Depending on your reason for requesting exemption, evidence must be provided
and could include:

proof of ID
marriage certificates
birth certificates
death certificates
proof of relationship (for example, shared tenancy agreement, joint bank account etc.)
visa status
letter from a doctor or hospital indicating why the travel is necessary
letter from an employer indicating why the travel is necessary or the work undertaken is critical
letter from a related business or company
any other proof you may have to support your claims.

All evidence supporting a travel exemption claim needs to be officially
translated into English. ****


Coming to Australia
I am an Australian citizen or permanent resident
All travellers arriving in Australia must undertake a mandatory 14-day
quarantine at designated facilities (for example, a hotel), in their port of
arrival.
You can travel to Australia if you are an Australian citizen, a permanent
resident, an immediate family member of an Australian citizen or permanent
resident or are a New Zealand citizen usually resident in Australia. If you
are an immediate family member holding a temporary visa you will need to
provide us with evidence of your relationship.
Australian citizen
Australian citizens can enter Australia and, in exceptional circumstances,
will be permitted to enter without a valid Australian passport. If you don’t
have a valid passport, please advise airline staff that you are an Australian
citizen and do not require a visa to enter Australia (even if you are a dual
national). The airline will contact the Australian Border Force to verify your
citizenship. It is important you get to the airport early in case of any
delays. Departure from the country you are in is subject to the rules and
decisions of authorities in that country.
Permanent resident
A permanent resident is someone who holds a permanent visa in Australia,
including a Resident Return visa. Permanent residents must also undertake a
mandatory 14-day quarantine in designated facilities (for example, a hotel) in
their port of arrival once they enter Australia.
New Zealand citizens usually resident in Australia
New Zealand citizens who normally reside in Australia (with a subclass 444
visa or other permanent or provisional visa) can come to Australia. You must
carry proof of residency (driver's licence or documents that show your
residency). Present it at check-in. You must undertake a mandatory 14-day
quarantine at designated facilities (for example, a hotel), in your port of
arrival.
Important: New Zealand citizens and permanent residents not living in
Australia can only transit through Australia to return to New Zealand. Refer
to Transiting Australia.


Coming to Australia
All others
Apply online for an exemption or provide further information
Apply online
Travellers who have a compassionate or compelling reason to travel to
Australia can also use this form to apply for an exemption.


Coming to Australia
I want to apply for a visa
You should reconsider your need to apply for an Australian visa at this time
and check this page regularly for updates on travel restrictions and visa
processing.
Visa processing arrangements
The Department is prioritising processing visa applications for those
travellers in the exempt categories to support urgent travel.
We encourage applicants to apply online wherever possible, as these
applications will be processed faster than those lodged on paper.
You will not be able to apply for an ETA
online while the travel
restrictions are in place.
Disruption of services
Some services relating to the visa application process may be impacted by
COVID-19 and a range of services we rely on are increasingly unavailable.
This includes overseas panel doctors (see below), English language testing
facilities, biometric collection and paper application lodgement centres.
While these services are unavailable, many applicants cannot meet visa
requirements. Applicants will be given additional time to complete checks and
provide the requested information.
Visa medical appointments
Clients should be aware of disruptions to visa medical services, due to
COVID-19.
My Health Declarations is temporarily suspended. The Health Requirement
including the health examinations for your intended visa will be determined
once your visa application has been lodged.
Our visa processing officers are aware of the disruptions. We will take the
extended timeframes into account when considering your visa application.
You do not need to contact us if your visa medical appointment has been
rescheduled.
If you have not yet lodged a visa application or have not been requested to
undertake an immigration medical examination, there is no need to contact a
visa medical services clinic in Australia or an overseas panel clinic at this
time.
Student visas
You do not need a visa if you are overseas and studying online with an
Australian education provider.
Education providers can issue a new Confirmation of Enrolment (CoE) and enrol
students to study online.


Coming to Australia
All others
Travellers who have a compassionate or compelling reason to travel to
Australia will need to have an exemption from the Australian Border Force
Commissioner.
All travellers arriving in Australia must undertake a mandatory 14-day
quarantine at designated facilities (for example, a hotel), in their port of
arrival.
Travel restrictions are subject to change. Some exemptions are in place.
Please check back regularly.


Coming to Australia
I am immediate family of an Australian citizen or permanent resident
You are only considered to be an immediate family member if you are:

a spouse
a de facto partner
a dependent child/ren
a legal guardian.

All travellers arriving in Australia must undertake a mandatory 14-day
quarantine at designated facilities (for example, a hotel), in their port of
arrival.
You may need to provide information to the Department before travelling to
Australia.
Guardians
A guardian, in relation to a child, is a person who has responsibility for the
long-term welfare of the child and has all the powers, rights and duties that
are vested by law or custom in the guardian of the child, other than:

the right to have the daily care and control of the child; and
the right and responsibility to make decisions concerning the daily care and control of the child.

If you don’t have a visa
You can't come to Australia until you have a visa. Apply for a visa and
include proof (such as your marriage certificate, your birth certificate or
birth certificate for your children).
If you have a temporary visa (except for Partner and Child visa holders)
Use the enquiry form below to provide further information to the Department.
You should attach proof (such as your marriage certificate, evidence of your
de-facto relationship such as shared finances or property, your birth
certificate or birth certificate for your children). Do not travel until we
advise that you can.
Partner (subclasses 100, 309, 801, 820) and Child (subclasses 101, 102, 445)
visa holders can come to Australia. You do not need to request an exemption.
Prospective Marriage (subclass 300) visa holders can’t come to Australia at
the moment.
Apply online for an exemption or provide further information
Apply online
Travellers who have a compassionate or compelling reason to travel to
Australia can also use this form to apply for an exemption.


Coronavirus (COVID-19)
Travel plans in the coming months?
If you have future travel planned or are considering going overseas, cancel or
postpone these plans. A ban is in place. The risks to your health and that of
others is too great.


Coronavirus (COVID-19)
Getting home
Planning your trip home
If you wish to return to Australia, and there are still commercial flights
available, take them as soon as possible. While we know it can be frustrating
or expensive, the window of opportunity is closing.
Travel regulations are changing at short notice. If you’ve decided to return
to Australia:

check your route carefully and stay in touch with your airline or travel agent
follow official announcements from your transit airports and governing authorities
contact the nearest embassy or consulate of the countries you’re transiting through if you have any queries about their entry or exit requirements

To stay up-to-date with our latest advice,
subscribe to our travel
advisories and news.


Coronavirus (COVID-19)
Getting home
No flights out?
If you wish to return to Australia, and there are still commercial flights
available, take them as soon as possible. While we know it can be frustrating
or expensive, the window of opportunity is closing.
Many travellers are having difficulty getting home because of flight cancellations or movement restrictions.
If you’re one of them, we know it’s a stressful and difficult time.
Where commercial flights are not available, we’re working with the airline
industry and other governments to help Australians find ways to get home. This
includes a special partnership with Qantas and Virgin Australia and
facilitated flights from several destinations.
See further details on the COVID-19 – Helping Australians to return
home page.
Over the past few weeks, we’ve also worked with cruise operators and other
governments to bring home thousands of Australian passengers from cruise
ships.
Check the website of your nearest Australian embassy or high
commission and follow them closely on social
media for updates
about flights back to Australia. Some embassies and high commissions are
providing the option for Australians to register for direct communication,
including in some places to receive updates on potential unscheduled
commercial flights.


Coronavirus (COVID-19)
Staying where you are
In some cases, you may need to make arrangements to stay where you are for a
longer period, until your departure can be arranged or border closures are
lifted.
We understand this is a very challenging situation. Our ambassadors, high
commissioners and consular officials are doing all they can to assist those
most in need.
The scale and complexity of this crisis is greater than anything we have faced
before. With the global shutdown of borders and transit hubs, it won’t be
possible for every Australian traveller to get home until the travel
restrictions are lifted.
In some cases, particularly if you’re living and working overseas long-
term, you may have the support, accommodation and income you
need to remain where you are through this period.
If, for whatever reason, you’re staying somewhere longer than you
planned:

follow the advice of local authorities
subscribe to news and the travel advice for your location
follow your local Australian embassy or high commission on social media; and register with them if they have called for it
make arrangements for an extended stay
take care to minimise your risk of exposure to COVID-19

Read more:

COVID-19 - what to do when you can't get home
COVID-19 - advice for Australians living, working or studying overseas


Coronavirus (COVID-19)
Travelling to Australia by yacht or small craft
If you’re planning to sail your yacht or small craft back to Australia,
carefully consider the risks to your personal health and safety and that of
your crew members from COVID-19 and related restrictions. Due to border
closures and other restrictions, you may not have access to ports and supplies
en route. It’s not the responsibility of the Australian government to
negotiate access or facilitate your journey.
At this time, we recommend you either moor your boat and stay where you are,
or if you wish to come home and flights are available, store your boat and fly
back to Australia.
See our Travelling by boat page for further information.


Coronavirus (COVID-19)
Consular services
Our ability to provide our usual consular services in many places is limited during this time. In some
countries, our embassy buildings are closed to the public or offering limited
consultations by appointment only. This is due to tight restrictions on local
services and movement, including of our embassy staff.
While we can’t always get out and about in the way we normally would, rest
assured our staff are hard at work behind the scenes. We’re focused on sharing
the most up-to-date local advice and information for Australians, providing
consular and passport services in situations of genuine need and working with
other governments on the international effort to combat COVID-19.
The Foreign Minister decided on 26 March to direct the departure to Australia
of all remaining dependants and non-essential staff from a number of
Australian embassies and high commissions in countries where there is
significant pressure on local health systems and reducing transport links.
This will not affect the provision of services to Australians in these
locations.


Coronavirus (COVID-19) advice for Aboriginal and Torres Strait Islander peoples and remote communities
People most at risk
Aboriginal and Torres Strait Islander people are at greater risk of
coronavirus if they:

are aged 50 years and over with chronic medical conditions
have a weakened immune system
are aged 70 years and over


Coronavirus (COVID-19) advice for Aboriginal and Torres Strait Islander peoples and remote communities
Where you can get help
Call your local Health Service, or ask someone you trust in the community to
call, if you feel unwell.
Map of Aboriginal and Torres Strait Islander health and medical
services
Use this interactive map to find an Aboriginal or Torres Strait Islander
Health Service near you.
National Coronavirus Helpline
Call this line if you are seeking information on coronavirus (COVID-19) or
help with the COVIDSafe app. The line operates 24 hours a day, seven days a
week.
1800 020 080
View contact
National Aboriginal Community Controlled Health Organisation
The National Aboriginal Community Controlled Health Organisation (NACCHO) is
the national authority on Aboriginal and Torres Strait Islander primary health
care. See their website for Aboriginal and Torres Strait Islander–focused
news, information, links and contacts.
https://www.naccho.org.au/
View contact
National Indigenous Australians Agency
The National Indigenous Australians Agency (NIAA) is committed to improving
the lives of all Aboriginal and Torres Strait Islander peoples. Visit their
website for Aboriginal and Torres Strait Islander–focused news, information,
links and contacts.
https://www.niaa.gov.au/
View contact


Coronavirus (COVID-19) advice for Aboriginal and Torres Strait Islander peoples and remote communities
Keeping in touch with your community
Staying connected with family, friends and your community is important. Some
ways you can do this are:

calling people for a yarn on the phone
talking about the community and checking if they are OK
talking about the virus and how to stop the spread
connecting to family and friends on social media
sharing your tips on social media #KeepOurMobSafe


Coronavirus (COVID-19) advice for Aboriginal and Torres Strait Islander peoples and remote communities
Why remote communities are at risk
Aboriginal and Torres Strait Islander peoples and people living in remote
communities are at greater risk from COVID-19. This is because:

there are higher rates of other health issues in these communities
it can be harder to access health care
people in the community are very mobile and travel often
people often rely more on outreach services in remote places

People who live in remote communities are a priority of the Australian
Government and the COVID-19 National Emergency Response
Plan. We all need to work together to keep
people safe and stop the spread of the virus.


Coronavirus (COVID-19) advice for Aboriginal and Torres Strait Islander peoples and remote communities
Protect your mob and stop the spread
You can help stop the spread by:

keeping your hands clean — wash your hands with soap and water (where possible) for at least 20 seconds. Do this after you cough or sneeze, go to the toilet, and before you make any food
coughing or sneezing into the inside of your elbow, not your hands
putting your tissues in the bin after you use them and washing your hands after
not touching your face
cleaning surfaces often, such as door handles, kitchen and bathroom benchtops
not hugging or shaking hands with people
keeping away from people and family in the community if you are sick with a fever, cough or sore throat or are having trouble breathing — and seeking medical help

Other ways you can protect your community and Elders include:

not travelling to places in your community, or other communities, unless you have to
staying at home and away from other people as much as you can. If you are around people, try to stay 2 big steps away from them.
keep taking any medicines you use — this way you’ll stay as healthy as possible
not sharing cups or water bottles
not smoking or sharing smokes with other people
getting a flu shot to protect yourself and your family from the flu too
downloading the COVIDSafe app

Read more about how to protect yourself and others.
Read our advice on staying healthy during COVID-19
restrictions.
Download the COVIDSafe app
The COVIDSafe app makes it quicker to let people know if they have been
exposed to coronavirus. When enough people download this app, governments can
ease restrictions and things can get back to normal sooner.
The app won’t know your location. Your privacy is protected by the COVIDSafe
privacy policy.
Once the coronavirus outbreak is over you can delete the app from your phone.
Any information the app collected will be destroyed.
You don’t have to download the app, but downloading it will help protect your
family and your community. The more people who download the app, the quicker
we can fight the virus.
COVIDSafe app
The COVIDSafe app speeds up contacting people exposed to coronavirus
(COVID-19). This helps us support and protect you, your friends and family.
Please read the content on this page before downloading.


Coronavirus (COVID-19) advice for older people
Medical appointments and medicines
You can access bulk-billed appointments with your doctor, nurse or mental
health professional via phone or videoconference. If you would like to arrange
a telehealth appointment,
contact your doctor.
Accessing medicines while staying at home
Your doctor may be able to arrange to have your prescriptions sent to your
pharmacy directly so you
can stay at home. For more information on whether you can access this service
please call your pharmacy and speak to them about the best way to arrange
this.


Coronavirus (COVID-19) advice for older people
People most at risk
Your risk of serious illness from coronavirus increases if you are:

aged 70 years or over
aged 65 years or over and have a chronic medical condition
an Aboriginal and Torres Strait Islander person aged 50 years and over who has a chronic medical condition
immune suppressed

There is currently no cure or vaccine for coronavirus, or immunity in the
community, so you need to protect yourself.


Coronavirus (COVID-19) advice for older people
Wellbeing support
The Older Persons COVID-19 Support Line
Senior Australians, their families and carers can call the Older Persons
COVID-19 Support Line if they:

would like to talk with someone about the COVID-19 restrictions and the impact on them
are feeling lonely or are worried about a loved one
are caring for someone and need some information or a listening ear
need help or advice about changing the aged care services they are currently receiving
need help to access new care services or essential supplies such as shopping
are concerned about a friend or family member living with dementia

Older Persons COVID-19 Support Line
The Older Persons COVID-19 Support Line provides information and support to
senior Australians, their families and carers. Call Monday to Friday, except
public holidays, from 8.30am to 6pm.
1800 171 866
View contact
Community Visitors Scheme
The Community Visitors Scheme arranges volunteer visits to older people to
provide ongoing friendship and companionship. Visits are available to anyone
receiving government-subsidised residential aged care or Home Care Packages.
During the coronavirus pandemic, we are focusing on phone and virtual
friendships while physical distancing measures and visiting restrictions are
in place.
Read about the program and how to register.


Coronavirus (COVID-19) advice for older people
Symptoms
Symptoms include (but are not limited to) fever, a dry cough, a sore throat
and difficulty breathing.
If you develop mild symptoms of
COVID-19:

isolate yourself from others at home and use a separate bathroom, if available
use a surgical mask when around other people. If you don’t have a mask, practise good sneeze/cough hygiene
practise good hand hygiene
call a doctor and tell them about your symptoms and whether you have had contact with someone diagnosed with COVID-19

If you have serious symptoms such as difficulty breathing:

call 000, ask for an ambulance and notify the officers if you have been in contact with anyone with COVID-19


Coronavirus (COVID-19) advice for older people
Protecting yourself
As we move towards a COVIDSafe Australia, it is
important for people at greater risk of serious illness if they get COVID-19
to take extra steps to protect themselves.
You should maintain good hygiene and take care when interacting with other
people. These are the best defences for you and your family against
coronavirus. This includes:

covering your coughs and sneezes with your elbow or a tissue
disposing of used tissues immediately into a rubbish bin and washing your hands
washing your hands often with soap and water, including before and after eating and after going to the toilet, and when you have been out to shops or other places
using alcohol-based hand sanitisers (60% alcohol), where available
cleaning and disinfecting surfaces you have touched
staying 1.5 metres away — 2 arms’ length — from other people. This is an example of physical distancing
continuing to stay at home and avoid contact with others
continuing to avoid non-essential travel
considering having the chemist deliver your medicines
considering having your groceries and essential items delivered to your home
downloading the COVIDSafe app to your smartphone for the times you do need to go out — the Older Persons COVID-19 Support Line can help you with this

Read our fact sheet about the support available to
you if you are isolated and finding it difficult
to access food and basic household items.


Coronavirus (COVID-19) advice for older people
Assistance with food and meals
Many Commonwealth funded providers, such as Meals on
Wheels, can assist you with access to regular
food supplies and prepared meals.
If you are in urgent need of support, you can call My Aged Care on 1800 200
422 and they can refer you directly to these services in your local area.
If you are not registered with My Aged Care and you are 65 years or over, you
can call My Aged Care on 1800 200 422. My Aged Care will ask you some
questions to help you register. Services can be set up quickly for up to 6
weeks without the need for an assessment.
If you are already receiving aged care services, you can also arrange this
directly with your provider.
Prioritised online grocery ordering
We have worked with a number of grocery suppliers, including Coles and
Woolworths, on priority access to their online and telephone shopping service
for older and vulnerable people.
If you are registered with My Aged Care, you can provide your My Aged Care ID
number to access priority delivery.
If you are not registered with My Aged Care and you are 65 years or over, you
can call My Aged Care on 1800 200 422. My Aged Care will ask you some
questions to help you register.


Coronavirus (COVID-19) advice for people in aged care facilities
Residents
As we move towards a COVIDSafe Australia and
physical distancing measures are eased around the country, special
restrictions will remain in place for aged care
facilities to protect older Australians.
Residential aged care facilities will continue to restrict visits in line with
the Australian Health Protection Principal Committee advice for residential
aged care facilities.
They will also continue to postpone large group visits, gatherings, and
external excursions.
Aged care facilities will help residents stay connected with family and
friends by phone and video calls.
If you develop symptoms of COVID-19, you will be kept separate from other
people and will not be able to see visitors.
Health care and residential care workers will continue to provide support and
care for you while you are isolated.
If you need to leave your room, such as for medical care, you will be given a
surgical mask. Health care workers will provide masks to you.
Residents who are well do not need to wear a mask.
Residents admitted from other health facilities
Active screening for symptoms of COVID-19 in residents being admitted or re-
admitted from other health facilities and community settings should be
conducted. No new residents with COVID-19 compatible symptoms are permitted to
enter the facility.
Appropriate infection prevention practices should be implemented for residents
returning from treatment or care at other facilities.


Coronavirus (COVID-19) advice for people in aged care facilities
Visitors
Some people cannot visit a residential aged care facility:

Visitors who have returned from overseas in the last 14 days
Visitors who have been in contact with someone confirmed to have COVID-19 in the last 14 days
Visitors with a fever or symptoms of a respiratory illness
Children 16 years and under, except in special circumstances, for example, where the aged care resident is in palliative care

From 1 May 2020, you must have your influenza vaccination in order to visit an
aged care facility.
Visits should be short and conducted in the resident’s room, outside, or in a
specific designated area (not a communal space).
Each resident may have no more than 2 visitors at one time per day, including
doctors. These may be immediate social supports (family members, close
friends) or professional service or advocacy.
If you can’t visit a resident in aged care as often as you would like to there
are other ways to keep in touch and stay connected. You can keep in touch by:

phone calls
video calls
social communication apps
sending a postcard
sharing photos, artwork, or short home videos

This will limit your exposure to COVID-19 and your chances of accidentally
spreading it to older people in your life.
If you regularly visit someone living with a cognitive impairment, consider
other ways to maintain social contact to help reassure people who may feel
anxious about possible changes to their day to day life. You can also contact
the National Dementia Helpline on
1800 100 500.
All visitors need to:

provide details on their current health status to staff of the residential aged care facility
be willing to undergo fever screening process prior to entry, where appropriate
wash their hands before entering and leaving a resident’s room
stay 1.5 metres away from residents where possible
stay away when unwell


Coronavirus (COVID-19) advice for people in aged care facilities
Managers and staff
See our:

advice on providing aged care services during COVID-19
resources for aged care services

The Australian Government has announced that residential aged care facilities
should take extra precautions to keep residents safe from COVID-19. Both
individuals and management need to take responsibility for the health of
visitors and staff at facilities to protect our most vulnerable community
members.
Aged care facilities will:

closely monitor the health of staff, including fever screening, where appropriate
screen new and returning residents before entry
put up signs and explain the steps they are taking to protect residents’ health

Staff should be made aware of early signs and symptoms of COVID-19. Any staff
with fever or symptoms of acute respiratory infection (for example, cough,
sore throat, runny nose, shortness of breath) should be excluded from the
workplace and tested for COVID-19. Staff must report their symptoms to the
residential aged care facility.
Sick leave policies must enable employees to stay home, if they have any —
even very mild —symptoms of respiratory infection.
To make more workers available, the Government is relaxing international
student visa work conditions for aged care facilities and home care providers.
This will allow international student nurses and other aged care workers to
work more than 40 hours a fortnight. There are currently around 20,000
international student nurses studying in Australia.


Coronavirus (COVID-19) advice for people in aged care facilities
Preventing the spread of coronavirus
Practising good hand and sneeze/cough hygiene is the best
defence against most viruses. You should:

wash your hands frequently with soap and water, including before and after eating, and after going to the toilet
cough or sneeze into your elbow, dispose of tissues straight away, and wash your hands
avoid contact with others by ‘physical distancing’ – stay more than 1.5 metres away from people whenever possible


Coronavirus (COVID-19) advice for people with chronic health conditions
Conditions that increase the risk of serious illness from COVID-19
Anyone could develop serious or severe illness from COVID-19, but those with
chronic health conditions or weakened immune systems are at greater risk.
If you are working and you have a chronic condition or your immune system is
compromised, talk to your employer or workplace about having a risk
assessment.
Chronic conditions that put you at greater risk
These conditions increase your risk if you are aged over 65, or if you are an
Aboriginal or Torres Strait Islander person aged over 50:

chronic renal failure
coronary heart disease
congestive cardiac failure
chronic lung disease such as severe asthma, cystic fibrosis, bronchiectasis, suppurative lung disease, chronic obstructive pulmonary disease or chronic emphysema
poorly controlled diabetes
poorly controlled hypertension

Immune system conditions that put you at greater risk
You are at increased risk at any age if your immune system is significantly
weakened:

due to haematologic neoplasms such as leukaemias, lymphomas and myelodysplastic syndromes
post-transplant, if you have had a solid organ transplant and are on immunosuppressive therapy
post-transplant, if you have had a haematopoietic stem cell transplant in the last 24 months or are on treatment for graft versus host disease (GVHD)
by primary or acquired immunodeficiency including HIV infection
by having chemotherapy or radiotherapy

Medical treatments that put you at greater risk
You are also at increased risk if you take any biological disease-modifying
anti-rheumatic drug (bDMARD) or any of the following immunosuppressive drugs:

azathioprine, more than 3mg per kg per day
6-mercaptopurine, more than 1.5mg per kg per day
methotrexate, more than 0.4mg per kg per week
high-dose corticosteroids (20mg or more of prednisone per day or equivalent) for 14 days or more
tacrolimus
cyclosporine
cyclophosphamide
mycophenolate
any combination of these or other DMARDs

Disease-modifying anti-rheumatic drugs (DMARDs) are used to treat inflammatory
forms of arthritis. They suppress the immune system and this slows the
development of the arthritis.
Some DMARDS have a broad effect on the immune system while the biological
DMARDS target specific parts of the immune system.


Coronavirus (COVID-19) advice for people with chronic health conditions
Protecting yourself
It’s vital to do everything you can to protect yourself and
others from coronavirus:

maintaining good hygiene
physical distancing
avoiding public gatherings
isolation

Make sure you continue to go to any usual or scheduled appointments with your
doctor. See how to access health services
and medications during COVID-19 restrictions.
If you are at greater risk due to a chronic condition or weakened immune
system, you should also:

stay at home, including working from home if possible
avoid non-essential travel
avoid contact with others
speak to your chemist about having medication delivered to you
make use of telehealth services for routine or non-urgent medical help
consider getting groceries and other essentials delivered


Coronavirus (COVID-19) advice for people with chronic health conditions
Services and support
Telehealth services
You can access bulk-billed telehealth services from your doctor, nurse or
mental health professional via phone or videoconference. Learn more about
telehealth services.
Ordering prescription medications from home
You can get medicines from home during the COVID-19
restrictions.
You might also be eligible to have prescription medications delivered from
your regular pharmacy through the Home Medicines Service.
Learn more about Home Medicines
Services or contact your local
pharmacist.
Urgent referrals to grocery suppliers
We are working with grocery suppliers to ensure vulnerable
people have priority access to online
and telephone shopping.
Stay connected and care for your mental health
Being isolated can be stressful and hard to manage. Learn more about how to
manage isolation.
Looking after your mental health is an important part of staying healthy. The
Government’s Head to Health
website is the best
place to start if you need some help coping with anxiety and worry about
coronavirus.
You can also visit the new Coronavirus Mental Wellbeing Support
Service being provided by Beyond
Blue.