{"id":"customer-support-001","scenario":"customer-support","messages":[{"id":"msg_customer-support_0","role":"system","content":"You are a support agent for Acme Cloud. Be concise, and never share account credentials in plain text.","pinned":true},{"id":"msg_customer-support_1","role":"assistant","content":"Understood.","priority":0},{"id":"msg_customer-support_2","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_3","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_4","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_5","role":"user","content":"How long will the refund take to appear?","priority":5},{"id":"msg_customer-support_6","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_7","role":"user","content":"Hi, I was double-charged on my last invoice. (turn 7)","priority":1},{"id":"msg_customer-support_8","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_9","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_10","role":"assistant","content":"[tool_call] lookup_account(query: \"...\")","priority":2},{"id":"msg_customer-support_11","role":"tool","content":"Result: 745 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_10"},{"id":"msg_customer-support_12","role":"assistant","content":"Got it, thanks.","priority":0},{"id":"msg_customer-support_13","role":"user","content":"Noted, moving on.","priority":0},{"id":"msg_customer-support_14","role":"assistant","content":"[tool_call] lookup_account(query: \"...\")","priority":2},{"id":"msg_customer-support_15","role":"tool","content":"Result: 808 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_14"},{"id":"msg_customer-support_16","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_17","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_18","role":"assistant","content":"[tool_call] get_user_profile(query: \"...\")","priority":2},{"id":"msg_customer-support_19","role":"tool","content":"Result: 668 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_18"},{"id":"msg_customer-support_20","role":"user","content":"Will do.","priority":0},{"id":"msg_customer-support_21","role":"user","content":"How long will the refund take to appear? (turn 21)","priority":1},{"id":"msg_customer-support_22","role":"assistant","content":"How long will the refund take to appear?","priority":5},{"id":"msg_customer-support_23","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_24","role":"assistant","content":"Thanks for confirming.","priority":0},{"id":"msg_customer-support_25","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_26","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_27","role":"user","content":"How long will the refund take to appear?","priority":5},{"id":"msg_customer-support_28","role":"assistant","content":"Got it, thanks.","priority":0},{"id":"msg_customer-support_29","role":"user","content":"Thanks for confirming.","priority":0}],"token_budget":500,"token_count_estimate":430,"token_count_is_estimate":true,"strategy":"slidingWindow","pinned_message_ids":["msg_customer-support_0"],"protected_tool_groups":[{"call_id":"msg_customer-support_10","result_id":"msg_customer-support_11"},{"call_id":"msg_customer-support_14","result_id":"msg_customer-support_15"},{"call_id":"msg_customer-support_18","result_id":"msg_customer-support_19"}],"evicted_message_ids":["msg_customer-support_1","msg_customer-support_2","msg_customer-support_3","msg_customer-support_4","msg_customer-support_5","msg_customer-support_6","msg_customer-support_7","msg_customer-support_8","msg_customer-support_9","msg_customer-support_10","msg_customer-support_11","msg_customer-support_12","msg_customer-support_13","msg_customer-support_14","msg_customer-support_15","msg_customer-support_16"],"retained_message_ids":["msg_customer-support_0","msg_customer-support_17","msg_customer-support_18","msg_customer-support_19","msg_customer-support_20","msg_customer-support_21","msg_customer-support_22","msg_customer-support_23","msg_customer-support_24","msg_customer-support_25","msg_customer-support_26","msg_customer-support_27","msg_customer-support_28","msg_customer-support_29"],"expected_behavior":"Recent useful context (the actual issue and its resolution) remains; repetitive greeting/filler turns are evicted.","notes":"token_count_estimate uses the built-in heuristic estimator (~4 chars/token), the same default TokenBudget uses when no real tokenizer is configured — it is an estimate, not an exact count from any specific model's tokenizer."}
{"id":"customer-support-002","scenario":"customer-support","messages":[{"id":"msg_customer-support_0","role":"system","content":"You are a support agent for Acme Cloud. Be concise, and never share account credentials in plain text.","pinned":true},{"id":"msg_customer-support_1","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_2","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_3","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_4","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_5","role":"assistant","content":"Noted, moving on.","priority":0},{"id":"msg_customer-support_6","role":"assistant","content":"[tool_call] get_order_status(query: \"...\")","priority":2},{"id":"msg_customer-support_7","role":"tool","content":"Result: 629 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_6"},{"id":"msg_customer-support_8","role":"assistant","content":"Sure, one moment.","priority":0},{"id":"msg_customer-support_9","role":"assistant","content":"[tool_call] get_user_profile(query: \"...\")","priority":5},{"id":"msg_customer-support_10","role":"tool","content":"Result: 805 lines returned, no errors.","priority":5,"toolCallId":"msg_customer-support_9"},{"id":"msg_customer-support_11","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_12","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_13","role":"user","content":"Understood.","priority":0},{"id":"msg_customer-support_14","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now. (turn 14)","priority":1},{"id":"msg_customer-support_15","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_16","role":"assistant","content":"Sounds good.","priority":0},{"id":"msg_customer-support_17","role":"assistant","content":"Thanks for confirming.","priority":0},{"id":"msg_customer-support_18","role":"user","content":"Noted, moving on.","priority":0},{"id":"msg_customer-support_19","role":"assistant","content":"[tool_call] lookup_account(query: \"...\")","priority":5},{"id":"msg_customer-support_20","role":"tool","content":"Result: 529 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_19"},{"id":"msg_customer-support_21","role":"assistant","content":"Understood.","priority":0},{"id":"msg_customer-support_22","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_23","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_24","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_25","role":"assistant","content":"[tool_call] lookup_account(query: \"...\")","priority":2},{"id":"msg_customer-support_26","role":"tool","content":"Result: 696 lines returned, no errors.","priority":5,"toolCallId":"msg_customer-support_25"},{"id":"msg_customer-support_27","role":"assistant","content":"Sounds good.","priority":0},{"id":"msg_customer-support_28","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now. (turn 28)","priority":5},{"id":"msg_customer-support_29","role":"assistant","content":"[tool_call] lookup_account(query: \"...\")","priority":2},{"id":"msg_customer-support_30","role":"tool","content":"Result: 378 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_29"},{"id":"msg_customer-support_31","role":"assistant","content":"Got it, thanks.","priority":0},{"id":"msg_customer-support_32","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_33","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_34","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_35","role":"user","content":"Hi, I was double-charged on my last invoice. (turn 35)","priority":1},{"id":"msg_customer-support_36","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_37","role":"user","content":"Noted, moving on.","priority":0},{"id":"msg_customer-support_38","role":"assistant","content":"Got it, thanks.","priority":0},{"id":"msg_customer-support_39","role":"user","content":"Will do.","priority":0},{"id":"msg_customer-support_40","role":"assistant","content":"[tool_call] lookup_account(query: \"...\")","priority":2},{"id":"msg_customer-support_41","role":"tool","content":"Result: 657 lines returned, no errors.","priority":5,"toolCallId":"msg_customer-support_40"},{"id":"msg_customer-support_42","role":"assistant","content":"How long will the refund take to appear? (turn 42)","priority":1},{"id":"msg_customer-support_43","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_44","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_45","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_46","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_47","role":"user","content":"How long will the refund take to appear?","priority":5},{"id":"msg_customer-support_48","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_49","role":"user","content":"How long will the refund take to appear? (turn 49)","priority":1},{"id":"msg_customer-support_50","role":"user","content":"Thanks for confirming.","priority":0},{"id":"msg_customer-support_51","role":"assistant","content":"[tool_call] get_order_status(query: \"...\")","priority":2},{"id":"msg_customer-support_52","role":"tool","content":"Result: 591 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_51"},{"id":"msg_customer-support_53","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":5},{"id":"msg_customer-support_54","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_55","role":"assistant","content":"[tool_call] lookup_account(query: \"...\")","priority":2},{"id":"msg_customer-support_56","role":"tool","content":"Result: 36 lines returned, no errors.","priority":5,"toolCallId":"msg_customer-support_55"},{"id":"msg_customer-support_57","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_58","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":5},{"id":"msg_customer-support_59","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_60","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_61","role":"user","content":"OK, let me check.","priority":0},{"id":"msg_customer-support_62","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_63","role":"assistant","content":"Thanks for confirming.","priority":0},{"id":"msg_customer-support_64","role":"assistant","content":"How long will the refund take to appear?","priority":5},{"id":"msg_customer-support_65","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_66","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_67","role":"assistant","content":"Understood.","priority":0},{"id":"msg_customer-support_68","role":"assistant","content":"Thanks for confirming.","priority":0},{"id":"msg_customer-support_69","role":"assistant","content":"[tool_call] lookup_account(query: \"...\")","priority":5},{"id":"msg_customer-support_70","role":"tool","content":"Result: 554 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_69"},{"id":"msg_customer-support_71","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_72","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_73","role":"user","content":"How long will the refund take to appear?","priority":5},{"id":"msg_customer-support_74","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_75","role":"assistant","content":"Understood.","priority":0},{"id":"msg_customer-support_76","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":5},{"id":"msg_customer-support_77","role":"assistant","content":"Noted, moving on.","priority":0},{"id":"msg_customer-support_78","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_79","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1}],"token_budget":500,"token_count_estimate":1143,"token_count_is_estimate":true,"strategy":"slidingWindow","pinned_message_ids":["msg_customer-support_0"],"protected_tool_groups":[{"call_id":"msg_customer-support_6","result_id":"msg_customer-support_7"},{"call_id":"msg_customer-support_9","result_id":"msg_customer-support_10"},{"call_id":"msg_customer-support_19","result_id":"msg_customer-support_20"},{"call_id":"msg_customer-support_25","result_id":"msg_customer-support_26"},{"call_id":"msg_customer-support_29","result_id":"msg_customer-support_30"},{"call_id":"msg_customer-support_40","result_id":"msg_customer-support_41"},{"call_id":"msg_customer-support_51","result_id":"msg_customer-support_52"},{"call_id":"msg_customer-support_55","result_id":"msg_customer-support_56"},{"call_id":"msg_customer-support_69","result_id":"msg_customer-support_70"}],"evicted_message_ids":["msg_customer-support_1","msg_customer-support_2","msg_customer-support_3","msg_customer-support_4","msg_customer-support_5","msg_customer-support_6","msg_customer-support_7","msg_customer-support_8","msg_customer-support_9","msg_customer-support_10","msg_customer-support_11","msg_customer-support_12","msg_customer-support_13","msg_customer-support_14","msg_customer-support_15","msg_customer-support_16","msg_customer-support_17","msg_customer-support_18","msg_customer-support_19","msg_customer-support_20","msg_customer-support_21","msg_customer-support_22","msg_customer-support_23","msg_customer-support_24","msg_customer-support_25","msg_customer-support_26","msg_customer-support_27","msg_customer-support_28","msg_customer-support_29","msg_customer-support_30","msg_customer-support_31","msg_customer-support_32","msg_customer-support_33","msg_customer-support_34","msg_customer-support_35","msg_customer-support_36","msg_customer-support_37","msg_customer-support_38","msg_customer-support_39","msg_customer-support_40","msg_customer-support_41","msg_customer-support_42","msg_customer-support_43","msg_customer-support_44","msg_customer-support_45","msg_customer-support_46","msg_customer-support_47","msg_customer-support_48","msg_customer-support_49","msg_customer-support_50","msg_customer-support_51","msg_customer-support_52","msg_customer-support_53","msg_customer-support_54","msg_customer-support_55","msg_customer-support_56","msg_customer-support_57","msg_customer-support_58","msg_customer-support_59","msg_customer-support_60","msg_customer-support_61","msg_customer-support_62","msg_customer-support_63","msg_customer-support_64","msg_customer-support_65","msg_customer-support_66"],"retained_message_ids":["msg_customer-support_0","msg_customer-support_67","msg_customer-support_68","msg_customer-support_69","msg_customer-support_70","msg_customer-support_71","msg_customer-support_72","msg_customer-support_73","msg_customer-support_74","msg_customer-support_75","msg_customer-support_76","msg_customer-support_77","msg_customer-support_78","msg_customer-support_79"],"expected_behavior":"Recent useful context (the actual issue and its resolution) remains; repetitive greeting/filler turns are evicted.","notes":"token_count_estimate uses the built-in heuristic estimator (~4 chars/token), the same default TokenBudget uses when no real tokenizer is configured — it is an estimate, not an exact count from any specific model's tokenizer."}
{"id":"customer-support-003","scenario":"customer-support","messages":[{"id":"msg_customer-support_0","role":"system","content":"You are a support agent for Acme Cloud. Be concise, and never share account credentials in plain text.","pinned":true},{"id":"msg_customer-support_1","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_2","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_3","role":"assistant","content":"Got it, thanks.","priority":0},{"id":"msg_customer-support_4","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_5","role":"assistant","content":"[tool_call] get_order_status(query: \"...\")","priority":2},{"id":"msg_customer-support_6","role":"tool","content":"Result: 165 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_5"},{"id":"msg_customer-support_7","role":"user","content":"I've found the duplicate charge and I'm processing a refund now. (turn 7)","priority":5},{"id":"msg_customer-support_8","role":"assistant","content":"Got it, thanks.","priority":0},{"id":"msg_customer-support_9","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_10","role":"user","content":"Will do.","priority":0},{"id":"msg_customer-support_11","role":"assistant","content":"[tool_call] get_order_status(query: \"...\")","priority":2},{"id":"msg_customer-support_12","role":"tool","content":"Result: 530 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_11"},{"id":"msg_customer-support_13","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_14","role":"assistant","content":"How long will the refund take to appear? (turn 14)","priority":1},{"id":"msg_customer-support_15","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_16","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_17","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_18","role":"user","content":"Noted, moving on.","priority":0},{"id":"msg_customer-support_19","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_20","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_21","role":"user","content":"I've found the duplicate charge and I'm processing a refund now. (turn 21)","priority":5},{"id":"msg_customer-support_22","role":"assistant","content":"Sure, one moment.","priority":0},{"id":"msg_customer-support_23","role":"user","content":"Sounds good.","priority":0},{"id":"msg_customer-support_24","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_25","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_26","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_27","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_28","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now. (turn 28)","priority":5},{"id":"msg_customer-support_29","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":5},{"id":"msg_customer-support_30","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_31","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_32","role":"assistant","content":"[tool_call] get_order_status(query: \"...\")","priority":5},{"id":"msg_customer-support_33","role":"tool","content":"Result: 105 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_32"},{"id":"msg_customer-support_34","role":"user","content":"Sounds good.","priority":0},{"id":"msg_customer-support_35","role":"user","content":"How long will the refund take to appear? (turn 35)","priority":1},{"id":"msg_customer-support_36","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_37","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_38","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_39","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_40","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_41","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_42","role":"assistant","content":"Hi, I was double-charged on my last invoice. (turn 42)","priority":1},{"id":"msg_customer-support_43","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":5},{"id":"msg_customer-support_44","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_45","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":5},{"id":"msg_customer-support_46","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_47","role":"user","content":"How long will the refund take to appear?","priority":5},{"id":"msg_customer-support_48","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":5},{"id":"msg_customer-support_49","role":"assistant","content":"[tool_call] lookup_account(query: \"...\")","priority":2},{"id":"msg_customer-support_50","role":"tool","content":"Result: 502 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_49"},{"id":"msg_customer-support_51","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_52","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_53","role":"assistant","content":"Sure, one moment.","priority":0},{"id":"msg_customer-support_54","role":"user","content":"Thanks for confirming.","priority":0},{"id":"msg_customer-support_55","role":"assistant","content":"Understood.","priority":0},{"id":"msg_customer-support_56","role":"assistant","content":"Understood.","priority":0},{"id":"msg_customer-support_57","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":5},{"id":"msg_customer-support_58","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_59","role":"assistant","content":"[tool_call] get_user_profile(query: \"...\")","priority":2},{"id":"msg_customer-support_60","role":"tool","content":"Result: 625 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_59"},{"id":"msg_customer-support_61","role":"assistant","content":"Will do.","priority":0},{"id":"msg_customer-support_62","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_63","role":"user","content":"Noted, moving on.","priority":0},{"id":"msg_customer-support_64","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_65","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_66","role":"assistant","content":"[tool_call] get_order_status(query: \"...\")","priority":5},{"id":"msg_customer-support_67","role":"tool","content":"Result: 210 lines returned, no errors.","priority":5,"toolCallId":"msg_customer-support_66"},{"id":"msg_customer-support_68","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_69","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_70","role":"assistant","content":"Thanks for confirming.","priority":0},{"id":"msg_customer-support_71","role":"assistant","content":"Understood.","priority":0},{"id":"msg_customer-support_72","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_73","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_74","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_75","role":"assistant","content":"Noted, moving on.","priority":0},{"id":"msg_customer-support_76","role":"assistant","content":"[tool_call] get_order_status(query: \"...\")","priority":5},{"id":"msg_customer-support_77","role":"tool","content":"Result: 379 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_76"},{"id":"msg_customer-support_78","role":"assistant","content":"How long will the refund take to appear?","priority":5},{"id":"msg_customer-support_79","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_80","role":"assistant","content":"Will do.","priority":0},{"id":"msg_customer-support_81","role":"user","content":"Got it, thanks.","priority":0},{"id":"msg_customer-support_82","role":"assistant","content":"How long will the refund take to appear?","priority":5},{"id":"msg_customer-support_83","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_84","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now. (turn 84)","priority":5},{"id":"msg_customer-support_85","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_86","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_87","role":"assistant","content":"Sounds good.","priority":0},{"id":"msg_customer-support_88","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_89","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_90","role":"assistant","content":"Sure, one moment.","priority":0},{"id":"msg_customer-support_91","role":"assistant","content":"[tool_call] get_user_profile(query: \"...\")","priority":2},{"id":"msg_customer-support_92","role":"tool","content":"Result: 968 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_91"},{"id":"msg_customer-support_93","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_94","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_95","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_96","role":"assistant","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_97","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":5},{"id":"msg_customer-support_98","role":"assistant","content":"[tool_call] lookup_account(query: \"...\")","priority":2},{"id":"msg_customer-support_99","role":"tool","content":"Result: 842 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_98"},{"id":"msg_customer-support_100","role":"assistant","content":"[tool_call] get_user_profile(query: \"...\")","priority":2},{"id":"msg_customer-support_101","role":"tool","content":"Result: 429 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_100"},{"id":"msg_customer-support_102","role":"assistant","content":"Understood.","priority":0},{"id":"msg_customer-support_103","role":"assistant","content":"[tool_call] get_user_profile(query: \"...\")","priority":2},{"id":"msg_customer-support_104","role":"tool","content":"Result: 768 lines returned, no errors.","priority":5,"toolCallId":"msg_customer-support_103"},{"id":"msg_customer-support_105","role":"user","content":"Hi, I was double-charged on my last invoice. (turn 105)","priority":1},{"id":"msg_customer-support_106","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_107","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_108","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_109","role":"user","content":"Understood.","priority":0},{"id":"msg_customer-support_110","role":"user","content":"Will do.","priority":0},{"id":"msg_customer-support_111","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_112","role":"assistant","content":"Hi, I was double-charged on my last invoice. (turn 112)","priority":5},{"id":"msg_customer-support_113","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_114","role":"assistant","content":"OK, let me check.","priority":0},{"id":"msg_customer-support_115","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_116","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_117","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_118","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_119","role":"assistant","content":"[tool_call] lookup_account(query: \"...\")","priority":5},{"id":"msg_customer-support_120","role":"tool","content":"Result: 790 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_119"},{"id":"msg_customer-support_121","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_122","role":"assistant","content":"Thanks for confirming.","priority":0},{"id":"msg_customer-support_123","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_124","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_125","role":"assistant","content":"[tool_call] get_user_profile(query: \"...\")","priority":2},{"id":"msg_customer-support_126","role":"tool","content":"Result: 711 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_125"},{"id":"msg_customer-support_127","role":"user","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_128","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_129","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_130","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_131","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_132","role":"assistant","content":"Hi, I was double-charged on my last invoice.","priority":1},{"id":"msg_customer-support_133","role":"user","content":"OK, let me check.","priority":0},{"id":"msg_customer-support_134","role":"assistant","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_135","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_136","role":"user","content":"Thanks for confirming.","priority":0},{"id":"msg_customer-support_137","role":"user","content":"How long will the refund take to appear?","priority":1},{"id":"msg_customer-support_138","role":"assistant","content":"Sounds good.","priority":0},{"id":"msg_customer-support_139","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":1},{"id":"msg_customer-support_140","role":"assistant","content":"Hi, I was double-charged on my last invoice. (turn 140)","priority":5},{"id":"msg_customer-support_141","role":"user","content":"I've found the duplicate charge and I'm processing a refund now.","priority":5},{"id":"msg_customer-support_142","role":"assistant","content":"Noted, moving on.","priority":0},{"id":"msg_customer-support_143","role":"assistant","content":"[tool_call] lookup_account(query: \"...\")","priority":2},{"id":"msg_customer-support_144","role":"tool","content":"Result: 568 lines returned, no errors.","priority":2,"toolCallId":"msg_customer-support_143"},{"id":"msg_customer-support_145","role":"user","content":"Will do.","priority":0},{"id":"msg_customer-support_146","role":"assistant","content":"How long will the refund take to appear?","priority":5},{"id":"msg_customer-support_147","role":"user","content":"Got it, thanks.","priority":0},{"id":"msg_customer-support_148","role":"assistant","content":"How long will the refund take to appear?","priority":5},{"id":"msg_customer-support_149","role":"user","content":"How long will the refund take to appear?","priority":5}],"token_budget":500,"token_count_estimate":2216,"token_count_is_estimate":true,"strategy":"slidingWindow","pinned_message_ids":["msg_customer-support_0"],"protected_tool_groups":[{"call_id":"msg_customer-support_5","result_id":"msg_customer-support_6"},{"call_id":"msg_customer-support_11","result_id":"msg_customer-support_12"},{"call_id":"msg_customer-support_32","result_id":"msg_customer-support_33"},{"call_id":"msg_customer-support_49","result_id":"msg_customer-support_50"},{"call_id":"msg_customer-support_59","result_id":"msg_customer-support_60"},{"call_id":"msg_customer-support_66","result_id":"msg_customer-support_67"},{"call_id":"msg_customer-support_76","result_id":"msg_customer-support_77"},{"call_id":"msg_customer-support_91","result_id":"msg_customer-support_92"},{"call_id":"msg_customer-support_98","result_id":"msg_customer-support_99"},{"call_id":"msg_customer-support_100","result_id":"msg_customer-support_101"},{"call_id":"msg_customer-support_103","result_id":"msg_customer-support_104"},{"call_id":"msg_customer-support_119","result_id":"msg_customer-support_120"},{"call_id":"msg_customer-support_125","result_id":"msg_customer-support_126"},{"call_id":"msg_customer-support_143","result_id":"msg_customer-support_144"}],"evicted_message_ids":["msg_customer-support_1","msg_customer-support_2","msg_customer-support_3","msg_customer-support_4","msg_customer-support_5","msg_customer-support_6","msg_customer-support_7","msg_customer-support_8","msg_customer-support_9","msg_customer-support_10","msg_customer-support_11","msg_customer-support_12","msg_customer-support_13","msg_customer-support_14","msg_customer-support_15","msg_customer-support_16","msg_customer-support_17","msg_customer-support_18","msg_customer-support_19","msg_customer-support_20","msg_customer-support_21","msg_customer-support_22","msg_customer-support_23","msg_customer-support_24","msg_customer-support_25","msg_customer-support_26","msg_customer-support_27","msg_customer-support_28","msg_customer-support_29","msg_customer-support_30","msg_customer-support_31","msg_customer-support_32","msg_customer-support_33","msg_customer-support_34","msg_customer-support_35","msg_customer-support_36","msg_customer-support_37","msg_customer-support_38","msg_customer-support_39","msg_customer-support_40","msg_customer-support_41","msg_customer-support_42","msg_customer-support_43","msg_customer-support_44","msg_customer-support_45","msg_customer-support_46","msg_customer-support_47","msg_customer-support_48","msg_customer-support_49","msg_customer-support_50","msg_customer-support_51","msg_customer-support_52","msg_customer-support_53","msg_customer-support_54","msg_customer-support_55","msg_customer-support_56","msg_customer-support_57","msg_customer-support_58","msg_customer-support_59","msg_customer-support_60","msg_customer-support_61","msg_customer-support_62","msg_customer-support_63","msg_customer-support_64","msg_customer-support_65","msg_customer-support_66","msg_customer-support_67","msg_customer-support_68","msg_customer-support_69","msg_customer-support_70","msg_customer-support_71","msg_customer-support_72","msg_customer-support_73","msg_customer-support_74","msg_customer-support_75","msg_customer-support_76","msg_customer-support_77","msg_customer-support_78","msg_customer-support_79","msg_customer-support_80","msg_customer-support_81","msg_customer-support_82","msg_customer-support_83","msg_customer-support_84","msg_customer-support_85","msg_customer-support_86","msg_customer-support_87","msg_customer-support_88","msg_customer-support_89","msg_customer-support_90","msg_customer-support_91","msg_customer-support_92","msg_customer-support_93","msg_customer-support_94","msg_customer-support_95","msg_customer-support_96","msg_customer-support_97","msg_customer-support_98","msg_customer-support_99","msg_customer-support_100","msg_customer-support_101","msg_customer-support_102","msg_customer-support_103","msg_customer-support_104","msg_customer-support_105","msg_customer-support_106","msg_customer-support_107","msg_customer-support_108","msg_customer-support_109","msg_customer-support_110","msg_customer-support_111","msg_customer-support_112","msg_customer-support_113","msg_customer-support_114","msg_customer-support_115","msg_customer-support_116","msg_customer-support_117","msg_customer-support_118","msg_customer-support_119","msg_customer-support_120","msg_customer-support_121","msg_customer-support_122","msg_customer-support_123","msg_customer-support_124","msg_customer-support_125","msg_customer-support_126","msg_customer-support_127","msg_customer-support_128","msg_customer-support_129","msg_customer-support_130","msg_customer-support_131","msg_customer-support_132","msg_customer-support_133","msg_customer-support_134","msg_customer-support_135","msg_customer-support_136"],"retained_message_ids":["msg_customer-support_0","msg_customer-support_137","msg_customer-support_138","msg_customer-support_139","msg_cu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useful context (the actual issue and its resolution) remains; repetitive greeting/filler turns are evicted.","notes":"token_count_estimate uses the built-in heuristic estimator (~4 chars/token), the same default TokenBudget uses when no real tokenizer is configured — it is an estimate, not an exact count from any specific model's tokenizer."}