review,label
"If you asked me two years ago, I would have recommended the Talbott Hotel without hesitation to anyone who asked. Now, I have definitely changed my mind. While this hotel is located in a nice area of Chicago, surrounded by great restaurants, shops and affluent people, it has really begun to slowly downgrade. As noted by my reviews, I am incredibly serious about customer service. If you're in the hospitality industry, there is really no excuse for falling short in this category--- but alas, the Talbott really has. The door staff don't say a word, the desk people acknowledge you only when they are not doing a million other things (which they always are) and the staff have an air of snobbishness. Inexcusable since we, the customers, are paying to stay at their over-priced hotel. Perhaps the most annoying aspect of my latest stay was that I had to walk down 11 flights of stairs to get to the lobby of the hotel because I waited a solid 15 minutes for the elevator, which, when it arrived, was packed to the brim. I get that it's an old hotel, but it is incredibly annoying that they only have two elevators for the entire place and when one is down for construction, the other one overflows with people and I am forced to walk ELEVEN flights to simply get to my dinner reservation on time (which I didn't.) I will not continue giving this hotel my business and have other better recommendations to give to friends who plan on visiting.
",truthful
"I booked a room at Swissotel Chicago because I thought the price was reasonable, and at the base price it was; however, it ended up costing more than I had planned for, as you have to pay for parking and other amenities. The service was not very good, considering they market themselves as a luxury hotel. There was no one there to help us bring in our bags when we had a difficult time doing so, and the staff were cold. All in all, I would say it was an average experience... not luxurious like they claim it to be.
",deceptive
"I recently stayed at the Affinia Hotel in Chicago, and it was one of the worst experiences I've ever had at a high-end hotel. I was in Chicago for a conference, and I thought I would enjoy the experience more if I had somewhere pleasant and relaxing to return to, but this hotel definitely wasn't that place. The restaurants were mediocre at best, despite their high prices; I repeatedly got food that was bland, overcooked, or lukewarm. The room was fine, but nothing special; I think I'd have been just as comfortable in almost any hotel in downtown Chicago. A big part of my discomfort and dissatisfaction with the hotel, though, was with their Jet Set Pets program; it's hard to find a decent, relaxing hotel that I'll like that will also accept my dog. But many of the employees were rude about my adopted mutt, who is energetic and loves people but isn't the most photogenic dog - he has a scar on his face and he's got that terrier look. Multiple people mocked him, or said there was no point grooming him, or asked why I wanted him sleeping on a bed in my room. I know that it's a fairly high-end hotel, but I would hope for better service regardless of the class associations of the dogs. I hope they at least treat all of the dogs boarded there well. The experience was overall frustrating and unsatisfactory, especially for the price. I can give them good marks on their spa services, and I really appreciated the pillow ""menu,"" but other than that it didn't feel like a particularly luxurious or indulgent experience, especially given the customer service.
",deceptive
"Our suite at the Knickerbocker are quite nice, but the behavior and attitude of the staff is beyond abysmal. First, a member of the staff entered our room mid-day unannounced only to apologize after realizing that he failed to verify that we were present. Not a tremendous problem, but when the young woman at the front desk replied ""What do you want me to do about it"" with the tone of a flippant teenager, I began to suspect that a severe deficiency in manners may have been evident in the staff. Fast forward to this evening. Following a lovely meal off the premises, we chose to turn in a bit early at 11:30 pm only to discover that despite our best intentions, the bass from a party downstairs was more than audible in our room. Acting prudently and with restraint, we decided to phone the front desk to inquire as to why our room had been inadvertently annexed into the party downstairs, but yet again we were met with a curt and quite rude response. Sean at the front desk informed us that the party was a greater priority for the hotel, and that the family dictated that the music was to be set at a certain volume. On one hand I appreciated his honesty, but on the other, I truly would have preferred that he at least pretended to care about the guests who chose to stay at his property. Since we're out of options for the evening, we've decided to stay up and try to watch TV for the time being, but given the circumstances, the staff could have easily made up for the negative situations that arose in quick succession. Also, I was alarmed to learn that while I slept the prior night, a possible gang-related shooting took place mere blocks from the property. This wouldn't have been a concern if like nearby hotels, the Knickerbocker chose to enlist any type of security measures within their lobby. Would I stay here again? Maybe on a dare, or if someone else was footing the bill. Yet I've had better experiences in road side motels, and the employee training regimen could use a serious revamping to better serve the interests of the guests, and more importantly simple common sense.
",truthful
"Everything you would would expect from a top-notch hotel and exceeded by the service. The trendy decor and easy to access dining gave us a 'second-wind' pick up after a day of sight-seeing. This hotel is definitely the place that I want to come back to. By the time we left after 4 days and 3 nights, my wife and I wished we had more time to enjoy the restaurant a few more times and the delightful Swiss flare. One of the things we enjoyed the most was seeing the water from our window. The feeling of being pampered can only come from the very gracious hotel staff and this hotel is number 1 in my mind. 
",deceptive
"We had our hotel reservations at another hotel set and after we were reading all of the negative reviews we cancelled and made out reservation at the Hilton - I am so glad we did the hotel was clean, hotel staff was pleasant and helpful and the beds were amazing. We knew we were paying a little more than some other hotels but it was well worth every penny. 
",truthful
"The Conrad Hilton recently took over this property from the failed Meridian Hotel. It seems that the Conrad has inherited a hotel property that just doesn't work. The entrance is very difficult to find. There are only two elevators to take you up to the lobby. As a result, there was often a line waiting for them. The same problem affects the guest room elevators located beyond the registration area. If you go in and out of the hotel more than a couple of times during your stay, you will find the poor elevator layout annoying. The King room is what I would consider small compared to other Chicago hotels. Although I like modern design, the room was quite stark and cold. It was also showing quite a bit of wear and tear. The bathroom was the best part. Has anyone from management tried to sit in the chair and work at the desk? It was the most uncomfortable set-up I've experienced. The views are non-existent for most of the rooms. In a city with amazing vistas, this was disappointing. I saw a couple walking the halls with management trying to find a room that was acceptable to them. Room service breakfast was a highlight of our stay. Excellent food and high quality presentation. Sorry I couldn't write a better review. Would I stay here again? No. Chicago has some incredible hotels and this is not one of them.
",truthful
"The Omni Chicago Hotel was in one word, dreadful. The hotel is in the heart of the city and traffic is chaotic. The service is terrible. If you want to wait for your room for 3 and a half hours this is the place to go! Throughout a whole week, beds are made once and bathrooms are never cleaned. The hotel is no help when looking for a nice place to dine or a fun place to visit, they give no info for any activities going on in Chicago. This hotel should be listed in the top 10 WORST hotels in America. Do not waste your time nor money staying at the Omni Chicago Hotel.
",deceptive
"My wife and I stayed at the Amalfi on a trip to visit our son and some friends from Norway who were vacationing in the City. We were excited about staying at the Amalfi after reading the reviews here, but really disappointed in the accommodations. The web site has a photo of the 18 story building that houses the hotel. It doesn't state that the hotel only occupies the first 6 floors of the building. The rest are offices. Our room was on the 4th floor with a view of a blank brick wall about 16 feet distant. The room itself was unremarkable, with standard furnishings equivalent to a Holiday Inn. Although it is close to the best part of the City, it is tucked behind the new Trump Tower and opens on a surprisingly sketchy stretch of road/sidewalk. Our Norwegian friends, by contrast, stayed on the 33rd floor of Swissotel and had views of the Lake and Navy Pier.
",truthful
"Overall, the hotel was okay. Though I did have a problem with the price. The accommodations mentioned on the website were accurate (other than the supposedly luxury mattress, it was not more comfortable than my own mattress!); but this hotel offers nothing more than a much more affordable hotel! There is a difference between the Palmer House Hilton lobby, and your normal, affordable lobby. But, I do not go to a hotel because it has a fancy lobby; I go to get a good night's sleep. When I want to sight see, I go elsewhere. Like I said, overall, the hotel was okay; but it was not worth the price.
",deceptive