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values | application stringclasses 235
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values | source stringclasses 20
values | state stringlengths 238 22.4k | questions stringlengths 90 6.13k | answers stringlengths 37 3.53k | skills stringlengths 17 220 | teachers stringlengths 120 1.83k |
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workflows_v2/wf00034_s017 | workflows_v2/wf00034 | A game studio's approval workflow system that routes player-submitted proposals and requests to the right team for review. | gaming | proposals and requests for approval | Subject: Proposal for "Ghost of the Arena" Limited-Time Mode + Request for Early Access Key
Hi team, I'm a long-time player (since Season 2) and I've been working on a concept for a 6v6 mode where each player gets a random weapon every 30 seconds—kind of like a chaotic shuffle. I've attached a detailed design doc with... | {"q0": {"type": "choice", "instructions": "What is the primary intent of this request?", "criteria": {"Refund or compensation for a purchase or loss": "Refund or compensation for a purchase or loss", "Account or technical support (e.g., login, ban, bug)": "Account or technical support (e.g., login, ban, bug)", "Feature... | {"q0": {"type": "choice", "choice": "Feature suggestion or game design proposal", "probabilities": {"Refund or compensation for a purchase or loss": 0.0, "Account or technical support (e.g., login, ban, bug)": 0.0, "Feature suggestion or game design proposal": 0.95, "Report of another player's behavior or exploit": 0.0... | {"q0": "document_purpose", "q1": "urgency", "q2": "stance_detection", "q3": "fraud_likelihood", "q4": "toxicity"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 1.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.0, 0.0, 0.9, 0.0, 0.05, 0.0, 0.05], "upstage/solar-decide": [0.000546, 0.000376, 0.987876, 0.000546, 0.008547, 0.001683, 0.000426]}, "q1": {"typesafe/jev-1.13": [0.47, 0.52, 0.01], "deepseek-v4-flash": [0.2, 0.7, 0.1], "upstage/so... |
workflows_v2/wf00036_s014 | workflows_v2/wf00036 | A live chat triage and support application that analyzes customer support transcripts to route, prioritize, and assist with customer issues. | marketing | live chat transcripts | Customer: Hey, I’m trying to log into my account but it’s not letting me. I’ve been locked out for the past hour.
Agent: Hi there, sorry to hear that. Can you tell me what happens when you try to log in?
Customer: It says my password is wrong, but I’m typing it exactly like I always do. I even tried resetting it, but... | {"q0": {"type": "choice", "instructions": "What is the main reason the customer contacted support?", "criteria": {"Billing or payment": "Billing or payment", "Technical problem with a product": "Technical problem with a product", "Account access or login": "Account access or login", "Order status or shipping": "Order s... | {"q0": {"type": "choice", "choice": "Account access or login", "probabilities": {"Billing or payment": 0.0, "Technical problem with a product": 0.0, "Account access or login": 1.0, "Order status or shipping": 0.0, "Product usage or how-to": 0.0, "Cancellation or return": 0.0, "Complaint about service": 0.0, "Other": 0.... | {"q0": "topic_classification", "q1": "incident_routing", "q4": "severity"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 1.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.0, 0.0, 1.0, 0.0, 0.0, 0.0, 0.0, 0.0], "upstage/solar-decide": [2.4e-05, 0.000911, 0.999024, 1.5e-05, 5e-06, 4e-06, 5e-06, 1.1e-05]}, "q1": {"typesafe/jev-1.13": [0.0, 0.13, 0.87, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash"... |
workflows_v3/wf00019_s022 | workflows_v3/wf00019 | A utility customer service AI that routes and prioritizes live chat transcripts from an energy provider's support portal. | energy | live chat transcripts | Keanu Tran: Hi, I live at 42 Fernwood Ave and my power went out about 20 minutes ago. My neighbor's lights are out too. I have a ventilator at home that needs power, and my backup battery is at 30%. Can you tell me when it'll be back?
Thandiwe Achterberg: Thanks for reaching out, Keanu. I'm sorry to hear about the out... | {"q0": {"type": "noul", "instructions": "Is there an immediate safety or outage risk that requires urgent handling before any other customer issue?"}, "q1": {"type": "choice", "instructions": "Which operational team should handle this customer's issue?", "criteria": {"Billing and payments": "Billing and payments", "Met... | {"q0": {"type": "noul", "noul": 0.915}, "q1": {"type": "choice", "choice": "Metering and technical faults", "probabilities": {"Billing and payments": 0.0, "Metering and technical faults": 0.975, "New connections or upgrades": 0.0, "Moving home or account changes": 0.0, "Energy efficiency advice": 0.0, "Complaints and e... | {"q0": "triage_priority", "q1": "incident_routing", "q2": "severity", "q3": "communicative_intent"} | {"q0": {"typesafe/jev-1.13": [0.93], "deepseek-v4-flash": [0.9], "upstage/solar-decide": [0.963957], "respan/span-01": [0.9441476]}, "q1": {"typesafe/jev-1.13": [0.0, 1.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.0, 0.95, 0.0, 0.0, 0.0, 0.05], "upstage/solar-decide": [0.000484, 0.991066, 0.000798, 0.000427, 0.00054... |
workflows_v3/wf00251_s023 | workflows_v3/wf00251 | A DevOps triage application that receives support requests submitted through a web form and routes them to the appropriate team or automated response. | devops | requests submitted through a web form | Hi, deploying the inventory-service to our staging cluster failed again this morning. The helm chart install gets stuck at the post-install hook that runs the database migration job. The job pod itself goes to ImagePullBackOff because it's trying to pull 'registry.internal/backend/migrate:3.2.1' but that tag doesn't ex... | {"q0": {"type": "choice", "instructions": "What is the most likely root cause of the reported issue?", "criteria": {"Configuration or environment setup": "Configuration or environment setup", "Code bug or logic error": "Code bug or logic error", "Infrastructure or resource failure": "Infrastructure or resource failure"... | {"q0": {"type": "choice", "choice": "Configuration or environment setup", "probabilities": {"Configuration or environment setup": 0.845, "Code bug or logic error": 0.025, "Infrastructure or resource failure": 0.05, "User error or misunderstanding": 0.025, "Third-party service or dependency issue": 0.030000000000000002,... | {"q0": "root_cause", "q1": "data_sensitivity"} | {"q0": {"typesafe/jev-1.13": [0.99, 0.0, 0.0, 0.0, 0.01, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.7, 0.05, 0.1, 0.05, 0.05, 0.0, 0.0, 0.05], "upstage/solar-decide": [0.938412, 0.006323, 0.036386, 0.001599, 0.0092, 0.002636, 0.001099, 0.004346]}, "q1": {"typesafe/jev-1.13": [0.0, 0.9, 0.1, 0.0], "deepseek-v4-flash": [0.1... |
workflows_v2/wf00026_s011 | workflows_v2/wf00026 | A customer support triage system for a research software platform that processes incoming customer emails to route, prioritize, and personalize responses. | research | customer emails | Hi, I’m Zofia Achterberg from the geophysics lab. We’ve been using the platform for a few months now, and the new batch processing feature finally worked for our large dataset—great improvement. However, the export to NetCDF still fails with error XH-419903, and the workaround in the docs didn’t help. Could you check i... | {"q0": {"type": "score", "instructions": "How positive or negative is the overall tone of this email?", "criteria": ["Very negative", "Negative", "Slightly negative", "Neutral", "Slightly positive", "Positive", "Very positive"]}, "q1": {"type": "noul", "instructions": "Does this email require immediate escalation to a ... | {"q0": {"type": "score", "score": 3.0, "legend": {"0": "Very negative", "1": "Negative", "2": "Slightly negative", "3": "Neutral", "4": "Slightly positive", "5": "Positive", "6": "Very positive"}, "probabilities": {"0": 0.0, "1": 0.0, "2": 0.28, "3": 0.29500000000000004, "4": 0.275, "5": 0.15, "6": 0.0}, "confidence": ... | {"q0": "sentiment", "q1": "needs_escalation", "q3": "churn_risk"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.46, 0.39, 0.15, 0.0, 0.0], "deepseek-v4-flash": [0.0, 0.0, 0.1, 0.2, 0.4, 0.3, 0.0], "upstage/solar-decide": [0.000558, 0.000717, 0.000812, 0.003639, 0.890521, 0.09386, 0.009893]}, "q1": {"typesafe/jev-1.13": [0.38], "deepseek-v4-flash": [0.3], "upstage/solar-decide": [0.124878... |
workflows_v3/wf00166_s025 | workflows_v3/wf00166 | A field operations media production platform that receives site and field reports from crews to coordinate logistics, safety, and content. | media | field or site reports | FIELD REPORT — RN-705432
Crew: Unit 4 (Andrés Castillo, Zainab Lopes, Chidi Dubois)
Location: Old quarry site, Sector 7, approx. 2 km off County Road 12
Date/Time: 14:45, Tuesday
We set up for the sunset time-lapse at the quarry's south rim, per the revised site plan we received Monday. The ground was dry, and the dro... | {"q0": {"type": "choice", "instructions": "What is the most appropriate next step for the crew based on this report?", "criteria": {"Dispatch additional personnel": "Dispatch additional personnel", "Escalate to emergency services": "Escalate to emergency services", "Arrange equipment repair or replacement": "Arrange eq... | {"q0": {"type": "choice", "choice": "Arrange equipment repair or replacement", "probabilities": {"Dispatch additional personnel": 0.03005050505050505, "Escalate to emergency services": 0.025252525252525252, "Arrange equipment repair or replacement": 0.1808080808080808, "Request a revised site plan": 0.1159090909090909,... | {"q0": "action_selection", "q3": "resolution_confidence"} | {"q0": {"typesafe/jev-1.13": [0.01, 0.05, 0.16, 0.18000000000000002, 0.19, 0.03, 0.04, 0.0, 0.0, 0.0, 0.0, 0.05, 0.0, 0.01, 0.15000000000000002, 0.0, 0.01, 0.0, 0.0, 0.0, 0.06, 0.01, 0.0, 0.0, 0.01, 0.0, 0.0, 0.01, 0.0, 0.0, 0.0, 0.0, 0.02, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.05, 0.0, 0.2, 0.05,... |
workflows_v2/wf00003_s008 | workflows_v2/wf00003 | TravelComplaints Manager, a system that processes customer complaints and appeals for a travel company to route them and determine appropriate responses. | travel | complaints and appeals | Subject: Appeal of Refund Denial for Booking LT-461978
To Whom It May Concern,
I am writing to appeal the denial of my refund request for booking reference LT-461978, a round-trip flight from Lisbon to Berlin on May 14th. I understand your initial response cited the fare rules as non-refundable, but I believe there a... | {"q2": {"type": "noul", "instructions": "Does the complaint express predominantly negative sentiment towards the travel service or company?"}, "q3": {"type": "choice", "instructions": "Whose point of view or primary concern is the complaint written from?", "criteria": {"The traveler or customer": "The traveler or custo... | {"q2": {"type": "noul", "noul": 0.8500000000000001}, "q3": {"type": "choice", "choice": "The traveler or customer", "probabilities": {"The traveler or customer": 1.0, "The travel company or staff": 0.0, "A third party such as a travel agent or insurer": 0.0, "Both customer and company perspectives are blended": 0.0}, "... | {"q2": "sentiment", "q3": "stakeholder_perspective"} | {"q2": {"typesafe/jev-1.13": [0.8], "deepseek-v4-flash": [0.9], "upstage/solar-decide": [0.97818], "respan/span-01": [0.902231]}, "q3": {"typesafe/jev-1.13": [1.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [1.0, 0.0, 0.0, 0.0], "upstage/solar-decide": [0.99928, 0.000488, 0.000123, 0.000109]}} |
workflows_v3/wf00182_s004 | workflows_v3/wf00182 | A shift handover assistant for hospital nursing teams that reads each incoming handover note to route follow-up actions and escalate urgent issues. | hr_recruiting | handover or shift notes | Handover from night shift (Zofia Khan) to day team. All patients stable overnight. DH-376062 (Kaito Galloway) post-op day 2, incision clean and dry, pain controlled with oral analgesia, ambulating with assistance. DH-376065 (Chen Kuznetsov) afebrile, IV antibiotics continue per protocol, fluid balance within expected r... | {"q0": {"type": "choice", "instructions": "Which role should primarily handle the follow-up for this handover note?", "criteria": {"Charge nurse": "Charge nurse", "Primary nurse": "Primary nurse", "Physician": "Physician", "Social worker": "Social worker", "Pharmacist": "Pharmacist", "Ward clerk": "Ward clerk", "Facili... | {"q0": {"type": "choice", "choice": "Primary nurse", "probabilities": {"Charge nurse": 0.08499999999999999, "Primary nurse": 0.315, "Physician": 0.030000000000000002, "Social worker": 0.26, "Pharmacist": 0.025, "Ward clerk": 0.025, "Facilities/maintenance": 0.025, "No follow-up needed": 0.23500000000000001}, "confidenc... | {"q0": "owner_assignment", "q1": "document_purpose", "q2": "emotion_recognition"} | {"q0": {"typesafe/jev-1.13": [0.12, 0.53, 0.01, 0.32, 0.0, 0.0, 0.0, 0.02], "deepseek-v4-flash": [0.05, 0.1, 0.05, 0.2, 0.05, 0.05, 0.05, 0.45], "upstage/solar-decide": [0.000203, 9.6e-05, 2.1e-05, 0.999639, 1.5e-05, 3e-06, 1e-06, 2.1e-05]}, "q1": {"typesafe/jev-1.13": [0.0, 1.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash... |
workflows_v2/wf00058_s001 | workflows_v2/wf00058 | A hotel social media monitoring and response application that processes incoming posts and replies to manage guest relations. | hospitality | social media posts and replies | Just got back from a weekend at the Grand Meridian and wanted to share—the room was lovely, but the front desk charged my card twice for the valet. I called and they said it would be reversed in 3-5 business days, which is fine, but the receipt they emailed shows a different amount than what I actually paid. Not upset,... | {"q2": {"type": "score", "instructions": "How likely is this post to be deceptive, fraudulent, or intentionally misleading? Rate the likelihood based on content and tone.", "criteria": ["Very unlikely – genuine and honest", "Unlikely – probably truthful but with minor discrepancies", "Likely – suspicious patterns or cl... | {"q2": {"type": "score", "score": 0.0, "legend": {"0": "Very unlikely – genuine and honest", "1": "Unlikely – probably truthful but with minor discrepancies", "2": "Likely – suspicious patterns or claims", "3": "Very likely – appears intentionally deceptive", "4": "Almost certain – clear signs of fraud"}, "probabilitie... | {"q2": "fraud_likelihood"} | {"q2": {"typesafe/jev-1.13": [0.93, 0.07, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.7, 0.2, 0.07, 0.02, 0.01], "upstage/solar-decide": [0.946911, 0.047144, 0.001613, 0.000462, 0.00387]}} |
workflows_v3/wf00083_s007 | workflows_v3/wf00083 | An IoT device support ticketing system that triages incoming customer emails about connected home devices. | iot | customer emails | Subject: Replacement for faulty smart plug – Order #RW-448753
Dear Support Team,
I hope this email finds you well. My name is Nkechi Mbeki, and I’m writing about the smart plug I purchased from your store last month (order reference RW-448753). I’ve been using it in my living room to control a floor lamp and a small ... | {"q0": {"type": "choice", "instructions": "What tone does the customer use in this email?", "criteria": {"Frustrated or angry": "Frustrated or angry", "Anxious or worried": "Anxious or worried", "Neutral or factual": "Neutral or factual", "Polite and cooperative": "Polite and cooperative", "Urgent or demanding": "Urgen... | {"q0": {"type": "choice", "choice": "Polite and cooperative", "probabilities": {"Frustrated or angry": 0.025, "Anxious or worried": 0.11, "Neutral or factual": 0.05, "Polite and cooperative": 0.79, "Urgent or demanding": 0.025}, "confidence": 0.79}, "q1": {"type": "noul", "noul": 0.33499999999999996}, "q5": {"type": "c... | {"q0": "message_tone", "q1": "needs_escalation", "q5": "document_purpose"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.02, 0.0, 0.98, 0.0], "deepseek-v4-flash": [0.05, 0.2, 0.1, 0.6, 0.05], "upstage/solar-decide": [0.001922, 0.002178, 0.00023, 0.995596, 7.5e-05]}, "q1": {"typesafe/jev-1.13": [0.37], "deepseek-v4-flash": [0.3], "upstage/solar-decide": [0.491807], "respan/span-01": [0.37240052]}, "q5"... |
workflows_v3/wf00133_s005 | workflows_v3/wf00133 | A procurement helpdesk application that triages and responds to live chat transcripts from suppliers and internal buyers. | procurement | live chat transcripts | Live chat transcript – ZF-346876
Thuy Thompson: Hi, I’m trying to verify a supplier’s tax ID before we issue the first PO. The supplier portal says the vendor is active, but I can’t find the tax certificate anywhere in the document center. Can you help?
Lindiwe Kuznetsov: Hi Thuy, I’m Lindiwe from procurement support... | {"q0": {"type": "choice", "instructions": "Which team should handle this chat?", "criteria": {"Supplier onboarding": "Supplier onboarding", "Purchase order support": "Purchase order support", "Invoice and payment": "Invoice and payment", "Contract management": "Contract management", "System access and technical": "Syst... | {"q0": {"type": "choice", "choice": "Supplier onboarding", "probabilities": {"Supplier onboarding": 0.675, "Purchase order support": 0.22499999999999998, "Invoice and payment": 0.0, "Contract management": 0.0, "System access and technical": 0.0, "Escalations and disputes": 0.1}, "confidence": 0.675}, "q1": {"type": "sc... | {"q0": "incident_routing", "q1": "severity", "q3": "action_selection", "q4": "emotion_recognition"} | {"q0": {"typesafe/jev-1.13": [0.65, 0.35, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.7, 0.1, 0.0, 0.0, 0.0, 0.2], "upstage/solar-decide": [0.980696, 0.007488, 0.001148, 0.00029, 0.001893, 0.008485]}, "q1": {"typesafe/jev-1.13": [0.01, 0.57, 0.41, 0.01, 0.0], "deepseek-v4-flash": [0.0, 0.2, 0.7, 0.1, 0.0], "upstage/so... |
workflows_v2/wf00020_s027 | workflows_v2/wf00020 | A meeting-notes intake system for a nonprofit that triages action items and compliance risks from team and partner meeting notes. | nonprofit | meeting notes | Meeting notes – 2025-03-14, 10:30 AM, Conference Room B
Attendees: Gustavo Novak (Programs), Halima Yoon (Operations), Kenji Banerjee (Finance, via phone)
Gustavo opened with an update on the Anacostia youth workshop series. He mentioned that the last session had 42 attendees, a slight drop from the spring, and that t... | {"q1": {"type": "choice", "instructions": "What is the highest level of confidentiality required for the information discussed in this meeting?", "criteria": {"Public – can be shared freely": "Public – can be shared freely", "Internal – for staff only": "Internal – for staff only", "Confidential – for named individuals... | {"q1": {"type": "choice", "choice": "Restricted – legal or contractual constraints", "probabilities": {"Public – can be shared freely": 0.025, "Internal – for staff only": 0.16, "Confidential – for named individuals": 0.09, "Restricted – legal or contractual constraints": 0.725}, "confidence": 0.725}, "q2": {"type": "s... | {"q1": "data_sensitivity", "q2": "evidence_strength", "q4": "stakeholder_perspective", "q5": "incident_routing"} | {"q1": {"typesafe/jev-1.13": [0.0, 0.12, 0.03, 0.85], "deepseek-v4-flash": [0.05, 0.2, 0.15, 0.6], "upstage/solar-decide": [0.001625, 0.002679, 0.041907, 0.95379]}, "q2": {"typesafe/jev-1.13": [0.0, 0.01, 0.1, 0.86, 0.03], "deepseek-v4-flash": [0.05, 0.2, 0.5, 0.2, 0.05], "upstage/solar-decide": [0.001032, 0.000379, 0.... |
workflows_v3/wf00139_s027 | workflows_v3/wf00139 | A media monitoring and crisis alerting system for an energy utility that processes news articles and press releases about energy markets, infrastructure, and environmental incidents. | energy | news items and press releases | FOR IMMEDIATE RELEASE – March 14, 2025 – Contact: Priyanka Petrov, Media Relations, [email protected]
SALEM, N.H. — The Seacoast Reliability Project, a proposed 120-mile high-voltage transmission line connecting wind farms in northern Maine to the New England grid, received a major setback today when the New Hampshire... | {"q0": {"type": "score", "instructions": "How severe is the impact or harm described in this item?", "criteria": ["Negligible impact", "Minor impact", "Moderate impact", "Major impact"]}, "q1": {"type": "score", "instructions": "What is the stance of the primary source toward the energy project or policy discussed?", "... | {"q0": {"type": "score", "score": 2.0, "legend": {"0": "Negligible impact", "1": "Minor impact", "2": "Moderate impact", "3": "Major impact"}, "probabilities": {"0": 0.01, "1": 0.055, "2": 0.49, "3": 0.44499999999999995}, "confidence": 0.49}, "q1": {"type": "score", "score": 1.0, "legend": {"0": "Opposed", "1": "Neutra... | {"q0": "severity", "q1": "stance_detection", "q2": "compliance_risk", "q3": "incident_routing", "q4": "toxicity"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.03, 0.68, 0.29], "deepseek-v4-flash": [0.02, 0.08, 0.3, 0.6], "upstage/solar-decide": [0.001154, 0.001154, 0.012403, 0.98529]}, "q1": {"typesafe/jev-1.13": [0.17, 0.72, 0.11], "deepseek-v4-flash": [0.7, 0.2, 0.1], "upstage/solar-decide": [0.919586, 0.021627, 0.058787]}, "q2": {"type... |
workflows_v3/wf00135_s004 | workflows_v3/wf00135 | A social media risk monitoring application that ingests posts and replies to detect threats, misinformation, and community impact. | cybersecurity | social media posts and replies | Hana Kowalski posted in the 'Riverside Community Watch' Facebook group:
"Okay, so I just got back from the evening walk along the river path, and I have to say I'm really disappointed. The city finally put in those new solar lights near the old mill, but they're already flickering. Like, the third one from the parking... | {"q0": {"type": "choice", "instructions": "What is the most appropriate immediate action for this post?", "criteria": {"No action needed": "No action needed", "Monitor only": "Monitor only", "Reply with clarification": "Reply with clarification", "Flag for human review": "Flag for human review", "Alert moderation team"... | {"q0": {"type": "choice", "choice": "Flag for human review", "probabilities": {"No action needed": 0.005, "Monitor only": 0.060000000000000005, "Reply with clarification": 0.07500000000000001, "Flag for human review": 0.43, "Alert moderation team": 0.30000000000000004, "Escalate to legal": 0.045, "Emergency block and n... | {"q0": "urgency", "q2": "toxicity"} | {"q0": {"typesafe/jev-1.13": [0.01, 0.02, 0.05, 0.36, 0.4, 0.04, 0.12], "deepseek-v4-flash": [0.0, 0.1, 0.1, 0.5, 0.2, 0.05, 0.05], "upstage/solar-decide": [7e-05, 2.6e-05, 2e-05, 0.345566, 0.645602, 0.000589, 0.008127]}, "q2": {"typesafe/jev-1.13": [0.64, 0.0, 0.03, 0.0, 0.05, 0.26, 0.0, 0.02], "deepseek-v4-flash": [0... |
workflows_v3/wf00060_s000 | workflows_v3/wf00060 | An insurance social media monitoring application that processes every incoming post or reply to detect customer issues, risks, and required actions. | insurance | social media posts and replies | I’m writing to complain about my experience with your home insurance after the storm last week. My policy is RX-676053, and I’ve been with you for six years. The roof damage is obvious—I have photos and a contractor’s estimate—but your claims portal keeps rejecting my uploads without explanation. I called twice, waited... | {"q3": {"type": "noul", "instructions": "Does this post describe a situation that requires immediate human intervention or escalation?"}, "q5": {"type": "score", "instructions": "How severe is the situation described in this post, considering potential harm or impact?", "criteria": ["Negligible", "Minor", "Moderate", "... | {"q3": {"type": "noul", "noul": 0.955}, "q5": {"type": "score", "score": 3.0, "legend": {"0": "Negligible", "1": "Minor", "2": "Moderate", "3": "Major", "4": "Critical"}, "probabilities": {"0": 0.0, "1": 0.0, "2": 0.060000000000000005, "3": 0.69, "4": 0.25}, "confidence": 0.69}, "q6": {"type": "noul", "noul": 0.935}} | {"q3": "needs_escalation", "q5": "severity", "q6": "compliance_risk"} | {"q3": {"typesafe/jev-1.13": [0.96], "deepseek-v4-flash": [0.95], "upstage/solar-decide": [0.989897], "respan/span-01": [0.96228653]}, "q5": {"typesafe/jev-1.13": [0.0, 0.0, 0.02, 0.78, 0.2], "deepseek-v4-flash": [0.0, 0.0, 0.1, 0.6, 0.3], "upstage/solar-decide": [0.000241, 0.000351, 0.003328, 0.18171, 0.81437]}, "q6":... |
workflows_v2/wf00004_s018 | workflows_v2/wf00004 | A media monitoring and press intake system that classifies incoming news items and press releases for editorial routing and escalation. | media | news items and press releases | Mira Varga, coordinator of the Danube River Cleanup Alliance, issued a statement this morning confirming that the alliance's volunteer network collected 3.2 tons of plastic waste from a 12-kilometer stretch of the Tisza river over the past weekend. The haul included over 1,100 single-use bottles, numerous fishing nets,... | {"q0": {"type": "choice", "instructions": "What is the primary purpose of this item?", "criteria": {"To inform about a factual event": "To inform about a factual event", "To persuade or advocate a position": "To persuade or advocate a position", "To announce a product or service": "To announce a product or service", "T... | {"q0": {"type": "choice", "choice": "To inform about a factual event", "probabilities": {"To inform about a factual event": 0.95, "To persuade or advocate a position": 0.01, "To announce a product or service": 0.005, "To request action or response": 0.005, "To provide background or analysis": 0.025, "To correct or upda... | {"q0": "document_purpose", "q2": "main_point", "q3": "needs_escalation", "q4": "triage_priority"} | {"q0": {"typesafe/jev-1.13": [1.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.9, 0.02, 0.01, 0.01, 0.05, 0.01], "upstage/solar-decide": [0.997918, 0.001031, 8.5e-05, 3.5e-05, 0.000552, 0.000379]}, "q2": {"typesafe/jev-1.13": [1.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.85, 0.05, 0.05, 0.02, 0.02, 0.01... |
workflows_v3/wf00207_s021 | workflows_v3/wf00207 | PharmaTrack Support Center, a software application that receives and triages support tickets from healthcare professionals and patients about pharmaceutical products. | pharma | support tickets | Subject: Duplicate order for XR-691801 – need confirmation
Hi, I think I accidentally placed the same order twice this morning for the XR-691801 refill. Both confirmation emails came to me, one at 8:14 and one at 8:22, and both have the same delivery address. I just want to make sure I’m not charged twice. Could you c... | {"q0": {"type": "choice", "instructions": "Which team should handle this ticket initially?", "criteria": {"Level 1 support": "Level 1 support", "Product safety team": "Product safety team", "Clinical information team": "Clinical information team", "Technical support team": "Technical support team", "Billing and logisti... | {"q0": {"type": "choice", "choice": "Billing and logistics team", "probabilities": {"Level 1 support": 0.21500000000000002, "Product safety team": 0.0, "Clinical information team": 0.0, "Technical support team": 0.0, "Billing and logistics team": 0.7350000000000001, "Regulatory affairs team": 0.0, "Medical affairs team... | {"q0": "needs_escalation", "q1": "communicative_intent", "q2": "customer_effort"} | {"q0": {"typesafe/jev-1.13": [0.33, 0.0, 0.0, 0.0, 0.67, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.1, 0.0, 0.0, 0.0, 0.8, 0.0, 0.0, 0.1], "upstage/solar-decide": [0.834224, 0.00161, 0.000592, 0.000523, 0.144966, 0.000461, 0.002343, 0.015279]}, "q1": {"typesafe/jev-1.13": [0.88], "deepseek-v4-flash": [0.95], "upstage/sola... |
workflows_v3/wf00221_s018 | workflows_v3/wf00221 | A property management system that receives tenant maintenance requests submitted via a web form to route and prioritize them. | real_estate | requests submitted through a web form | Subject: Water pressure and temperature issues in Apt. 4B - Request ID XS-624220
Hi Property Management,
I’m writing to report ongoing problems with the bathroom and kitchen water in my apartment (4B). I submitted a request last week, but I haven’t heard back, so I’m resubmitting with more details.
This started abo... | {"q0": {"type": "choice", "instructions": "How urgently should this request be handled compared to other incoming requests?", "criteria": {"Immediate hazard": "Immediate hazard", "Urgent discomfort": "Urgent discomfort", "Normal repair": "Normal repair", "Low priority": "Low priority"}}} | {"q0": {"type": "choice", "choice": "Immediate hazard", "probabilities": {"Immediate hazard": 0.835, "Urgent discomfort": 0.14, "Normal repair": 0.025, "Low priority": 0.0}, "confidence": 0.835}} | {"q0": "triage_priority"} | {"q0": {"typesafe/jev-1.13": [0.97, 0.03, 0.0, 0.0], "deepseek-v4-flash": [0.7, 0.25, 0.05, 0.0], "upstage/solar-decide": [0.993868, 0.005215, 0.000623, 0.000294]}} |
workflows_v3/wf00144_s026 | workflows_v3/wf00144 | A property management support system that processes incoming maintenance and tenant support tickets. | real_estate | support tickets | Ticket #ZA-804735 – Tenant: Ayşe Lindqvist – Unit 14B, 22 Maple Street
Hi, I’m submitting this because my rent was auto-debited twice this month – once on the 1st and again on the 3rd. I checked my bank statement and both charges show as ‘Property Rent – Maple St.’ I’ve already emailed the office twice but haven’t hea... | {"q0": {"type": "noul", "instructions": "Does this ticket describe a situation that warrants immediate escalation to a supervisor?"}, "q1": {"type": "score", "instructions": "How urgent is this ticket relative to other property issues?", "criteria": ["Low", "Medium", "High", "Critical", "Immediate", "Emergency", "Catas... | {"q0": {"type": "noul", "noul": 0.33}, "q1": {"type": "score", "score": 2.0, "legend": {"0": "Low", "1": "Medium", "2": "High", "3": "Critical", "4": "Immediate", "5": "Emergency", "6": "Catastrophic"}, "probabilities": {"0": 0.0, "1": 0.065, "2": 0.655, "3": 0.21500000000000002, "4": 0.065, "5": 0.0, "6": 0.0}, "confi... | {"q0": "needs_escalation", "q1": "triage_priority", "q2": "urgency", "q3": "compliance_risk", "q4": "incident_routing", "q5": "emotion_recognition"} | {"q0": {"typesafe/jev-1.13": [0.46], "deepseek-v4-flash": [0.2], "upstage/solar-decide": [0.978673], "respan/span-01": [0.05710498]}, "q1": {"typesafe/jev-1.13": [0.0, 0.03, 0.71, 0.23, 0.03, 0.0, 0.0], "deepseek-v4-flash": [0.0, 0.1, 0.6, 0.2, 0.1, 0.0, 0.0], "upstage/solar-decide": [0.805586, 0.13999, 0.014755, 0.002... |
workflows_v2/wf00038_s019 | workflows_v2/wf00038 | A community moderation assistant for a social platform that triages incoming posts and replies for human review and automated response. | ml_platform | social media posts and replies | My little brother has been getting death threats on this app all day from the same account. They posted his school name and a photo of him. He’s twelve. I’m shaking and I can’t breathe. We’ve screenshotted everything, but no one has answered our reports. I don’t know what to do, I just want him safe. Please, someone lo... | {"q0": {"type": "score", "instructions": "How intense is the emotion expressed by the author in this item?", "criteria": ["Minimal or neutral", "Mild", "Moderate", "Strong", "Extreme"]}, "q1": {"type": "noul", "instructions": "Does this item require an immediate response to prevent potential harm or escalation?"}, "q2"... | {"q0": {"type": "score", "score": 4.0, "legend": {"0": "Minimal or neutral", "1": "Mild", "2": "Moderate", "3": "Strong", "4": "Extreme"}, "probabilities": {"0": 0.0, "1": 0.0, "2": 0.025, "3": 0.14, "4": 0.835}, "confidence": 0.835}, "q1": {"type": "noul", "noul": 0.96}, "q2": {"type": "choice", "choice": "Likely to c... | {"q0": "emotion_recognition", "q1": "urgency", "q2": "social_implication"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 0.03, 0.97], "deepseek-v4-flash": [0.0, 0.0, 0.05, 0.25, 0.7], "upstage/solar-decide": [0.000368, 0.000688, 0.000287, 0.029273, 0.969383]}, "q1": {"typesafe/jev-1.13": [0.97], "deepseek-v4-flash": [0.95], "upstage/solar-decide": [0.994307], "respan/span-01": [0.9626236]}, "q... |
workflows_v3/wf00050_s008 | workflows_v3/wf00050 | A manufacturing floor support assistant that triages internal team chat messages and decides how to route and respond to each one. | manufacturing | internal team chat messages | Hey, I’m on line 3 and the conveyor just stopped mid-cycle. The PLC shows an alarm for the drive on station 4, but no fault code. I checked the emergency stop and the sensors—they’re all clear. The motor isn’t hot and there’s no unusual smell. We’ve got a batch of BA-543745 waiting to move, but it’s not urgent yet. I a... | {"q0": {"type": "choice", "instructions": "What is the sender primarily trying to accomplish with this message?", "criteria": {"Reporting a problem or incident": "Reporting a problem or incident", "Requesting information or help": "Requesting information or help", "Informing about a status or update": "Informing about ... | {"q0": {"type": "choice", "choice": "Reporting a problem or incident", "probabilities": {"Reporting a problem or incident": 0.5449999999999999, "Requesting information or help": 0.355, "Informing about a status or update": 0.05, "Proposing an action or change": 0.025, "Coordinating logistics or schedules": 0.01, "Expre... | {"q0": "communicative_intent", "q1": "severity", "q3": "needs_escalation", "q4": "triage_priority", "q5": "owner_assignment", "q6": "message_tone", "q7": "root_cause"} | {"q0": {"typesafe/jev-1.13": [0.59, 0.41, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.5, 0.3, 0.1, 0.05, 0.02, 0.02, 0.01, 0.0], "upstage/solar-decide": [0.966195, 0.033061, 0.000324, 0.000173, 5.6e-05, 8.2e-05, 4.4e-05, 6.4e-05]}, "q1": {"typesafe/jev-1.13": [0.0, 0.23, 0.76, 0.01, 0.0], "deepseek-v4-flash"... |
workflows_v3/wf00031_s021 | workflows_v3/wf00031 | Food safety support ticket triage system that prioritizes and routes incoming food safety complaints for a food manufacturing company. | food_safety | support tickets | Ticket #KV-536251
Submitted by: Tamar Kowalski (Quality Supervisor, Shift B)
Date/Time: 2025-03-18 22:47
Product: Sunrise Mills All-Purpose Flour, 5 lb bag, Lot #SM-24031-7, Best By 2026-09-14
Complainant: Marek Horvat, phone (555) 014-7732, email marek.horvat@fastmail.net
---
Initial complaint (recorded from phone c... | {"q0": {"type": "score", "instructions": "How likely is this complainant to stop buying our products or switch to a competitor after this experience?", "criteria": ["Low", "Moderate", "High", "Critical"]}, "q1": {"type": "choice", "instructions": "What is the most plausible source of the reported problem?", "criteria":... | {"q0": {"type": "score", "score": 2.0, "legend": {"0": "Low", "1": "Moderate", "2": "High", "3": "Critical"}, "probabilities": {"0": 0.05, "1": 0.15, "2": 0.44, "3": 0.36}, "confidence": 0.44}, "q1": {"type": "choice", "choice": "Allergic reaction to undeclared allergen", "probabilities": {"Contamination during product... | {"q0": "churn_risk", "q1": "root_cause", "q2": "topic_classification", "q4": "data_sensitivity"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.38, 0.62], "deepseek-v4-flash": [0.1, 0.3, 0.5, 0.1], "upstage/solar-decide": [0.009365, 0.069199, 0.843022, 0.078413]}, "q1": {"typesafe/jev-1.13": [0.23, 0.13, 0.34, 0.03, 0.27], "deepseek-v4-flash": [0.2, 0.1, 0.2, 0.1, 0.4], "upstage/solar-decide": [0.190199, 0.054493, 0.66... |
workflows_v3/wf00093_s015 | workflows_v3/wf00093 | A construction project support system that triages and responds to live chat transcripts from site teams and subcontractors. | construction | live chat transcripts | Chat transcript ZN-869735
Participants: Emeka Mendoza (Site Supervisor), Ingrid Mendoza (Subcontractor Foreman), Parisa Zulu (Project Coordinator)
[09:12] Emeka Mendoza: Ingrid, we need to talk about the rebar delivery that came in yesterday for the east foundation. It’s not what we ordered. We specified Grade 60, but... | {"q0": {"type": "choice", "instructions": "Which operational team should handle this issue first?", "criteria": {"Safety and compliance": "Safety and compliance", "Scheduling and logistics": "Scheduling and logistics", "Equipment and materials": "Equipment and materials", "Design and engineering": "Design and engineeri... | {"q0": {"type": "choice", "choice": "Quality and inspection", "probabilities": {"Safety and compliance": 0.030000000000000002, "Scheduling and logistics": 0.1, "Equipment and materials": 0.21, "Design and engineering": 0.05, "Quality and inspection": 0.56, "Subcontractor coordination": 0.05}, "confidence": 0.56}, "q1":... | {"q0": "incident_routing", "q1": "policy_violation", "q3": "churn_risk", "q4": "message_tone", "q5": "resolution_confidence"} | {"q0": {"typesafe/jev-1.13": [0.01, 0.0, 0.12, 0.0, 0.87, 0.0], "deepseek-v4-flash": [0.05, 0.2, 0.3, 0.1, 0.25, 0.1], "upstage/solar-decide": [0.094313, 0.007742, 0.001345, 0.000437, 0.894818, 0.001345]}, "q1": {"typesafe/jev-1.13": [0.16], "deepseek-v4-flash": [0.1], "upstage/solar-decide": [0.047232], "respan/span-0... |
workflows_v3/wf00190_s017 | workflows_v3/wf00190 | A legislative review assistant for a government agency that triages public proposals and internal approval requests. | government | proposals and requests for approval | Subject: Request for Approval – AL-103775 – Annual Public Assembly on Civic Plaza
Dear Approvals Committee,
We are writing to request the necessary authorization for the annual 'Voices of the City' public assembly, scheduled for Saturday, October 14th, from 10:00 AM to 6:00 PM on Civic Plaza. This event has been held... | {"q0": {"type": "choice", "instructions": "What is the primary action or decision the item is asking for?", "criteria": {"Implement a new policy or program": "Implement a new policy or program", "Amend or repeal an existing policy": "Amend or repeal an existing policy", "Approve funding or resources": "Approve funding ... | {"q0": {"type": "choice", "choice": "Issue a permit or license", "probabilities": {"Implement a new policy or program": 0.0, "Amend or repeal an existing policy": 0.0, "Approve funding or resources": 0.0, "Grant an exemption or waiver": 0.0, "Approve a contract or agreement": 0.0, "Create or modify a regulation": 0.0, ... | {"q0": "main_point"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 1.0, 0.0], "deepseek-v4-flash": [0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 1.0, 0.0], "upstage/solar-decide": [0.000624, 0.000158, 0.00026, 0.000429, 0.001029, 0.000179, 0.996154, 0.001166]}} |
workflows_v3/wf00141_s026 | workflows_v3/wf00141 | A telecom review triage system that reads customer reviews of mobile plans, devices, and support interactions to route urgent issues and prioritize follow-up actions. | telecom | product or service reviews | I’ve been with Nova Mobile for over six years, and honestly, they’ve always been reliable. Last week I had a billing mix-up on my plan (reference TG-63251) and called support. Paulo Sokolov, the rep, noticed the error within minutes and credited my account before we even finished the call. He also walked me through upg... | {"q2": {"type": "choice", "instructions": "Which statement best reflects the customer's overall attitude toward the telecom provider?", "criteria": {"strongly negative": "strongly negative", "mildly negative": "mildly negative", "neutral or mixed": "neutral or mixed", "positive": "positive"}}, "q3": {"type": "choice", ... | {"q2": {"type": "choice", "choice": "positive", "probabilities": {"strongly negative": 0.0, "mildly negative": 0.0, "neutral or mixed": 0.05, "positive": 0.95}, "confidence": 0.95}, "q3": {"type": "choice", "choice": "minimal effort", "probabilities": {"minimal effort": 0.975, "moderate effort": 0.025, "high effort": 0... | {"q2": "stance_detection", "q3": "customer_effort"} | {"q2": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 1.0], "deepseek-v4-flash": [0.0, 0.0, 0.1, 0.9], "upstage/solar-decide": [0.00043, 0.000109, 0.000179, 0.999281]}, "q3": {"typesafe/jev-1.13": [1.0, 0.0, 0.0], "deepseek-v4-flash": [0.95, 0.05, 0.0], "upstage/solar-decide": [0.996939, 0.0028, 0.00026]}} |
workflows_v3/wf00159_s006 | workflows_v3/wf00159 | A nonprofit platform that connects volunteers with community members submitting service requests, which are reviewed by recipients and volunteers. | nonprofit | product or service reviews | Review for Request XB-646220: Valentina Mendoza submitted a request for help moving a donated couch from her third-floor walk-up apartment to the curb for bulk pickup. I, Bongani Santos, arrived about 40 minutes late because the address in the app was wrong—it showed a different street, and I had to call the office to ... | {"q0": {"type": "noul", "instructions": "Does the review contain language that is hostile, insulting, or abusive toward any person or group?"}, "q1": {"type": "noul", "instructions": "Does the review describe a situation that requires immediate action to prevent harm or serious inconvenience?"}, "q2": {"type": "choice"... | {"q0": {"type": "noul", "noul": 0.74}, "q1": {"type": "noul", "noul": 0.42000000000000004}, "q2": {"type": "choice", "choice": "Negative", "probabilities": {"Positive": 0.0, "Neutral": 0.05, "Negative": 0.95}, "confidence": 0.95}, "q3": {"type": "choice", "choice": "Communication or scheduling issues", "probabilities":... | {"q0": "toxicity", "q1": "urgency", "q2": "sentiment", "q3": "root_cause", "q5": "incident_routing", "q7": "owner_assignment"} | {"q0": {"typesafe/jev-1.13": [0.58], "deepseek-v4-flash": [0.9], "upstage/solar-decide": [0.908113], "respan/span-01": [0.033332583]}, "q1": {"typesafe/jev-1.13": [0.54], "deepseek-v4-flash": [0.3], "upstage/solar-decide": [0.633251], "respan/span-01": [0.90543]}, "q2": {"typesafe/jev-1.13": [0.0, 0.0, 1.0], "deepseek-... |
workflows_v3/wf00229_s003 | workflows_v3/wf00229 | An insurance claims intake system that processes incident reports to route them for review and prioritization. | insurance | incident reports | Incident Report LK-867441 submitted by Xavier Santos on behalf of Soo-ah Moreau. Reporter states that while parked on Elm Street at approximately 14:30, a dark sedan backed into the front bumper of Ms. Moreau's vehicle. The report contains a handwritten note from Mr. Santos describing the other driver as 'not paying at... | {"q1": {"type": "score", "instructions": "How strongly does the report's wording support the described incident?", "criteria": ["Unsupported", "Weakly supported", "Moderately supported", "Strongly supported"]}} | {"q1": {"type": "score", "score": 1.0, "legend": {"0": "Unsupported", "1": "Weakly supported", "2": "Moderately supported", "3": "Strongly supported"}, "probabilities": {"0": 0.22499999999999998, "1": 0.5650000000000001, "2": 0.16, "3": 0.05}, "confidence": 0.5650000000000001}} | {"q1": "evidence_strength"} | {"q1": {"typesafe/jev-1.13": [0.3, 0.68, 0.02, 0.0], "deepseek-v4-flash": [0.15, 0.45, 0.3, 0.1], "upstage/solar-decide": [0.94616, 0.047107, 0.005626, 0.001108]}} |
workflows_v3/wf00027_s018 | workflows_v3/wf00027 | A media monitoring and alerting service that ingests news items and press releases to identify emerging issues for corporate clients. | data_engineering | news items and press releases | Regulators in the port city of Verhaven have notified three terminal operators, including Meridian Logistics, that their waste-handling permits will be suspended for 30 days starting Friday at 00:00, pending an audit triggered by last week's spill of solvent XK-334943. Operations at affected berths must halt by Thursda... | {"q1": {"type": "noul", "instructions": "Does this item describe a situation that requires immediate attention from a human analyst?"}, "q2": {"type": "noul", "instructions": "Does this item indicate that an action must be taken within the next 24 hours?"}, "q3": {"type": "choice", "instructions": "What is the primary ... | {"q1": {"type": "noul", "noul": 0.72}, "q2": {"type": "noul", "noul": 0.29500000000000004}, "q3": {"type": "choice", "choice": "share news or update", "probabilities": {"share news or update": 0.885, "persuade or influence": 0.025, "regulate or instruct": 0.05, "report or analyze": 0.04, "entertain or engage": 0.0}, "c... | {"q1": "needs_escalation", "q2": "urgency", "q3": "document_purpose", "q4": "severity"} | {"q1": {"typesafe/jev-1.13": [0.74], "deepseek-v4-flash": [0.7], "upstage/solar-decide": [0.930974], "respan/span-01": [0.21671058]}, "q2": {"typesafe/jev-1.13": [0.39], "deepseek-v4-flash": [0.2], "upstage/solar-decide": [0.183555], "respan/span-01": [0.066531904]}, "q3": {"typesafe/jev-1.13": [0.97, 0.0, 0.0, 0.03, 0... |
workflows_v3/wf00241_s015 | workflows_v3/wf00241 | A telecom support ticket triage and response system that processes incoming support tickets. | telecom | support tickets | Subject: Re: Ticket #48291 – Repeated Failed Charges & Service Suspension Threat
Hi,
I’m writing because my account was suspended this morning, and I still don’t understand why. I’ve been a customer for four years, and I’ve never missed a payment. Last week, I got an email saying my card on file was declined for the ... | {"q0": {"type": "choice", "instructions": "What is the main issue reported in this ticket?", "criteria": {"Billing or charges": "Billing or charges", "Service outage or connectivity": "Service outage or connectivity", "Device or equipment problem": "Device or equipment problem", "Account or plan change": "Account or pl... | {"q0": {"type": "choice", "choice": "Billing or charges", "probabilities": {"Billing or charges": 0.74, "Service outage or connectivity": 0.21000000000000002, "Device or equipment problem": 0.0, "Account or plan change": 0.0, "Technical support for a feature": 0.0, "Complaint or feedback": 0.05, "Other": 0.0}, "confide... | {"q0": "topic_classification", "q1": "needs_escalation", "q2": "incident_routing", "q3": "fraud_likelihood"} | {"q0": {"typesafe/jev-1.13": [0.78, 0.22, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.7, 0.2, 0.0, 0.0, 0.0, 0.1, 0.0], "upstage/solar-decide": [0.990938, 0.008573, 0.000139, 5.8e-05, 5.1e-05, 0.000202, 4e-05]}, "q1": {"typesafe/jev-1.13": [0.82], "deepseek-v4-flash": [0.8], "upstage/solar-decide": [0.983388], "r... |
workflows_v3/wf00227_s012 | workflows_v3/wf00227 | A citizen services portal for a state benefits agency that processes incoming constituent emails to route, prioritize, and respond to requests. | government | customer emails | Dear Benefits Agency,
My name is Rosa Murphy, and I am writing about my cash assistance case PD-582303. I was approved for benefits last month and received my first payment on the 15th. However, my second payment, which was due on the 15th of this month, has not arrived. I checked my bank account and there is no depos... | {"q0": {"type": "choice", "instructions": "What is the primary issue the email is about?", "criteria": {"Benefit application status": "Benefit application status", "Payment or disbursement problem": "Payment or disbursement problem", "Document submission or verification": "Document submission or verification", "Appeal ... | {"q0": {"type": "choice", "choice": "Payment or disbursement problem", "probabilities": {"Benefit application status": 0.025, "Payment or disbursement problem": 0.95, "Document submission or verification": 0.01, "Appeal or denial": 0.005, "Account or personal information update": 0.005, "General inquiry or information ... | {"q0": "topic_classification", "q1": "emotion_recognition", "q2": "severity", "q4": "root_cause"} | {"q0": {"typesafe/jev-1.13": [0.0, 1.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.05, 0.9, 0.02, 0.01, 0.01, 0.01, 0.0], "upstage/solar-decide": [0.000261, 0.998679, 9.6e-05, 2.4e-05, 5.1e-05, 0.000179, 0.000709]}, "q1": {"typesafe/jev-1.13": [0.0, 0.99, 0.01, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.1, 0.7, 0.1... |
workflows_v3/wf00178_s026 | workflows_v3/wf00178 | A media monitoring and triage application for retail companies that processes incoming news items and press releases to decide which require response and how to route them. | retail | news items and press releases | FOR IMMEDIATE RELEASE
Contact: Uchenna Hashemi, External Affairs
[email protected] | +1 (555) 014-2233
**RETAIL COUNCIL SUPPORTS PROPOSED DATA PRIVACY FRAMEWORK, SUBMITS FORMAL COMMENTS TO FEDERAL TRADE COMMISSION**
Washington, D.C. – The National Retail Federation for Responsible Commerce (NRFRC) today announced it... | {"q1": {"type": "choice", "instructions": "Who is the primary intended audience for this communication?", "criteria": {"General public": "General public", "Investors or analysts": "Investors or analysts", "Customers": "Customers", "Employees": "Employees", "Business partners": "Business partners", "Government or regula... | {"q1": {"type": "choice", "choice": "Media or journalists", "probabilities": {"General public": 0.05, "Investors or analysts": 0.025, "Customers": 0.025, "Employees": 0.025, "Business partners": 0.05, "Government or regulators": 0.15, "Media or journalists": 0.65, "Internal leadership": 0.025}, "confidence": 0.65}, "q2... | {"q1": "audience_inference", "q2": "main_point", "q4": "urgency"} | {"q1": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 1.0, 0.0], "deepseek-v4-flash": [0.1, 0.05, 0.05, 0.05, 0.1, 0.3, 0.3, 0.05], "upstage/solar-decide": [0.022714, 0.000534, 0.000286, 0.000471, 0.001645, 0.008356, 0.96582, 0.000173]}, "q2": {"typesafe/jev-1.13": [0.1, 0.0, 0.0, 0.0, 0.08, 0.77, 0.04, 0.01], "d... |
workflows_v2/wf00008_s007 | workflows_v2/wf00008 | A maritime news monitoring and alerting application that ingests press releases and news items to route alerts and briefings for shipping companies and port authorities. | maritime | news items and press releases | HM-587936 – PRESS RELEASE – 14:30 UTC – Anika Iwasaki, spokesperson for the Port of Rotterdam, stated that the northbound deep-water channel will be closed to all vessels above 150 meters from 18:00 UTC until further notice due to an ongoing salvage operation. Vessels currently at anchorage are advised to remain in pla... | {"q0": {"type": "choice", "instructions": "Which operational team should be notified if this item describes an incident or potential disruption?", "criteria": {"Port operations": "Port operations", "Vessel traffic services": "Vessel traffic services", "Search and rescue": "Search and rescue", "Environmental response": ... | {"q0": {"type": "choice", "choice": "Port operations", "probabilities": {"Port operations": 0.565, "Vessel traffic services": 0.375, "Search and rescue": 0.035, "Environmental response": 0.015, "Security and piracy": 0.005, "Weather and navigation": 0.005, "Legal and compliance": 0.0, "No incident team": 0.0}, "confide... | {"q0": "incident_routing", "q1": "toxicity", "q3": "argument_role", "q4": "communicative_intent", "q5": "contradiction", "q6": "owner_assignment"} | {"q0": {"typesafe/jev-1.13": [0.43, 0.55, 0.02, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.7, 0.2, 0.05, 0.03, 0.01, 0.01, 0.0, 0.0], "upstage/solar-decide": [0.998639, 0.001169, 5.1e-05, 9e-06, 1.7e-05, 2e-06, 4e-06, 0.000109]}, "q1": {"typesafe/jev-1.13": [0.01], "deepseek-v4-flash": [0.0], "upstage/solar-deci... |
workflows_v3/wf00015_s018 | workflows_v3/wf00015 | A media monitoring and PR triage application that ingests news items and press releases to prioritize responses and route them to appropriate teams. | customer_support | news items and press releases | Press Release: EcoCoat Industries Announces Breakthrough in Biodegradable Packaging
VANCOUVER, BC – EcoCoat Industries today unveiled its new PlantShield™ coating, a plant-based alternative to petroleum-derived films used in food packaging. In independent lab testing conducted by TerraVerde Analytics over a six-month ... | {"q2": {"type": "score", "instructions": "How strong is the evidence supporting the main claim?", "criteria": ["None", "Weak", "Limited", "Moderate", "Substantial", "Strong", "Conclusive"]}, "q3": {"type": "choice", "instructions": "What is the primary purpose of writing this item?", "criteria": {"Inform": "Inform", "P... | {"q2": {"type": "score", "score": 3.0, "legend": {"0": "None", "1": "Weak", "2": "Limited", "3": "Moderate", "4": "Substantial", "5": "Strong", "6": "Conclusive"}, "probabilities": {"0": 0.0, "1": 0.025, "2": 0.13535353535353536, "3": 0.4777777777777778, "4": 0.2866161616161616, "5": 0.07525252525252525, "6": 0.0}, "co... | {"q2": "evidence_strength", "q3": "document_purpose", "q5": "needs_escalation"} | {"q2": {"typesafe/jev-1.13": [0.0, 0.0, 0.07, 0.55, 0.32, 0.05, 0.0], "deepseek-v4-flash": [0.0, 0.05, 0.2, 0.4, 0.25, 0.1, 0.0], "upstage/solar-decide": [0.000198, 0.000198, 0.000254, 0.00069, 0.025893, 0.97163, 0.001138]}, "q3": {"typesafe/jev-1.13": [0.01, 0.01, 0.8, 0.0, 0.0, 0.18], "deepseek-v4-flash": [0.2, 0.3, ... |
workflows_v3/wf00013_s009 | workflows_v3/wf00013 | A legal compliance system that reviews meeting notes to flag risks, escalate issues, and route follow-ups. | legal_compliance | meeting notes | Wanjiru Yoon opened the session by summarizing the DB-252940 contract renewal timeline. Thandiwe Moreau noted that the client's latest redline removed the liability cap, which Elif Rossi flagged as a departure from the standard clause set. The discussion touched on the marketing campaign timeline, but no decision was r... | {"q0": {"type": "score", "instructions": "Rate the overall risk that this meeting notes content indicates a failure to meet a stated compliance obligation.", "criteria": ["Very low risk", "Low risk", "Moderate risk", "High risk", "Very high risk"]}, "q1": {"type": "noul", "instructions": "Should this meeting note be es... | {"q0": {"type": "score", "score": 2.0, "legend": {"0": "Very low risk", "1": "Low risk", "2": "Moderate risk", "3": "High risk", "4": "Very high risk"}, "probabilities": {"0": 0.09, "1": 0.32999999999999996, "2": 0.42500000000000004, "3": 0.13, "4": 0.025}, "confidence": 0.42500000000000004}, "q1": {"type": "noul", "no... | {"q0": "compliance_risk", "q1": "needs_escalation", "q2": "evidence_strength", "q3": "topic_classification", "q4": "stance_detection", "q5": "contradiction", "q6": "owner_assignment", "q7": "audience_inference"} | {"q0": {"typesafe/jev-1.13": [0.08, 0.36, 0.45, 0.11, 0.0], "deepseek-v4-flash": [0.1, 0.3, 0.4, 0.15, 0.05], "upstage/solar-decide": [0.006848, 0.616417, 0.373876, 0.002223, 0.000637]}, "q1": {"typesafe/jev-1.13": [0.47], "deepseek-v4-flash": [0.3], "upstage/solar-decide": [0.160052], "respan/span-01": [0.06132923]}, ... |
workflows_v2/wf00008_s025 | workflows_v2/wf00008 | A maritime news monitoring and alerting application that ingests press releases and news items to route alerts and briefings for shipping companies and port authorities. | maritime | news items and press releases | Kalani Costa, master of the cargo vessel MV Auriga (IMO 9482157), reports that at 22:15 local on March 12, while 18 nautical miles southwest of Cape Malabrigo, the ship lost steering control for approximately 12 minutes. The crew restored manual steering without external assistance, and the vessel has resumed its cours... | {"q0": {"type": "choice", "instructions": "Which operational team should be notified if this item describes an incident or potential disruption?", "criteria": {"Port operations": "Port operations", "Vessel traffic services": "Vessel traffic services", "Search and rescue": "Search and rescue", "Environmental response": ... | {"q0": {"type": "choice", "choice": "Vessel traffic services", "probabilities": {"Port operations": 0.2, "Vessel traffic services": 0.58, "Search and rescue": 0.0, "Environmental response": 0.0, "Security and piracy": 0.0, "Weather and navigation": 0.065, "Legal and compliance": 0.05, "No incident team": 0.105000000000... | {"q0": "incident_routing", "q2": "triage_priority", "q3": "argument_role", "q4": "communicative_intent", "q5": "contradiction", "q6": "owner_assignment"} | {"q0": {"typesafe/jev-1.13": [0.1, 0.86, 0.0, 0.0, 0.0, 0.03, 0.0, 0.01], "deepseek-v4-flash": [0.3, 0.3, 0.0, 0.0, 0.0, 0.1, 0.1, 0.2], "upstage/solar-decide": [0.068061, 0.068061, 0.0011, 0.002639, 0.000357, 0.005587, 0.025038, 0.829156]}, "q2": {"typesafe/jev-1.13": [0.01, 0.1, 0.36, 0.35, 0.16, 0.02, 0.0], "deepsee... |
workflows_v3/wf00063_s004 | workflows_v3/wf00063 | AgriReview Hub processes product and service reviews for farm equipment and agronomy services, routing each review to the appropriate team and prioritizing follow-up actions. | agriculture | product or service reviews | We’ve been using the DE-920542 seed drill for two seasons now, and overall it’s been a solid workhorse—good depth control, and the metering has been reliable even with our heavier clay patches. The main issue isn’t the drill itself but the calibration process. Right now, we have to manually adjust the row unit downforc... | {"q0": {"type": "choice", "instructions": "What is the reviewer primarily trying to do?", "criteria": {"Praise the product or service": "Praise the product or service", "Criticize a specific problem or flaw": "Criticize a specific problem or flaw", "Seek help or ask a question": "Seek help or ask a question", "Suggest ... | {"q0": {"type": "choice", "choice": "Suggest an improvement or feature request", "probabilities": {"Praise the product or service": 0.025, "Criticize a specific problem or flaw": 0.05, "Seek help or ask a question": 0.025, "Suggest an improvement or feature request": 0.9, "Share a neutral experience or observation": 0.... | {"q0": "communicative_intent"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 1.0, 0.0], "deepseek-v4-flash": [0.05, 0.1, 0.05, 0.8, 0.0], "upstage/solar-decide": [0.00043, 0.000296, 0.000552, 0.998343, 0.000379]}} |
workflows_v2/wf00013_s022 | workflows_v2/wf00013 | A travel safety operations platform that triages field and site reports from travelers and local staff to decide on alerts, support, and routing. | travel | field or site reports | Field report FH-237351 from Arjun Tanaka at Km 214 on Route 9, about 40 km past the last service town. At 06:15 local, a large boulder and several smaller rocks were blocking the entire lane, forcing a full stop. No other vehicles or people were around; no skid marks or debris indicating a recent impact. The rock surfa... | {"q2": {"type": "choice", "instructions": "What is the most likely cause of the reported problem?", "criteria": {"Natural or environmental": "Natural or environmental", "Infrastructure or facility issue": "Infrastructure or facility issue", "Staff or service failure": "Staff or service failure", "Customer or traveler b... | {"q2": {"type": "choice", "choice": "Unknown or not yet determinable", "probabilities": {"Natural or environmental": 0.235, "Infrastructure or facility issue": 0.09, "Staff or service failure": 0.030000000000000002, "Customer or traveler behavior": 0.030000000000000002, "External event or third party": 0.14500000000000... | {"q2": "root_cause"} | {"q2": {"typesafe/jev-1.13": [0.12, 0.03, 0.01, 0.01, 0.09, 0.74], "deepseek-v4-flash": [0.35, 0.15, 0.05, 0.05, 0.2, 0.2], "upstage/solar-decide": [0.908553, 0.002252, 0.000828, 0.000828, 0.01296, 0.074579]}} |
workflows_v3/wf00200_s023 | workflows_v3/wf00200 | A smart-building facility management system that receives occupant service requests submitted via a web form. | iot | requests submitted through a web form | Subject: Inquiry about after-hours access protocols for the east wing
Hello,
I’m writing to ask about the process for getting after-hours access to the east wing meeting rooms on the third floor. Our team (Finance) sometimes works late during month-end closing, and we’ve been told by a colleague that the swipe cards ... | {"q0": {"type": "choice", "instructions": "Which queue should this request be routed to for first handling?", "criteria": {"Emergency response": "Emergency response", "Urgent maintenance": "Urgent maintenance", "Routine maintenance": "Routine maintenance", "Information request": "Information request", "Feedback or sugg... | {"q0": {"type": "choice", "choice": "Information request", "probabilities": {"Emergency response": 0.01, "Urgent maintenance": 0.01, "Routine maintenance": 0.025, "Information request": 0.94, "Feedback or suggestion": 0.015}, "confidence": 0.94}, "q2": {"type": "score", "score": 0.0, "legend": {"0": "Minor inconvenienc... | {"q0": "triage_priority", "q2": "severity", "q4": "message_tone"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 1.0, 0.0], "deepseek-v4-flash": [0.02, 0.02, 0.05, 0.88, 0.03], "upstage/solar-decide": [0.000261, 6.6e-05, 5.1e-05, 0.999286, 0.000335]}, "q2": {"typesafe/jev-1.13": [1.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.9, 0.08, 0.02, 0.0, 0.0], "upstage/solar-decide": [0.9840... |
workflows_v3/wf00202_s027 | workflows_v3/wf00202 | A utility customer service system that triages incoming complaints and appeals. | energy | complaints and appeals | Subject: Dispute of home charging credits and public charging billing – Account SE-913711
To whom it may concern,
I am writing to formally dispute the charges and the credit adjustments on my recent electric bill, account number SE-913711. My name is Nia Weber, and I reside at 4823 Maple Hollow Road, in the Oakwood s... | {"q1": {"type": "choice", "instructions": "Which team should primarily handle this complaint or appeal?", "criteria": {"Billing and payments": "Billing and payments", "Service and outages": "Service and outages", "Metering and readings": "Metering and readings", "Contract and plan changes": "Contract and plan changes",... | {"q1": {"type": "choice", "choice": "Electric vehicle charging", "probabilities": {"Billing and payments": 0.065, "Service and outages": 0.025, "Metering and readings": 0.05, "Contract and plan changes": 0.05, "Renewable energy programs": 0.025, "Electric vehicle charging": 0.735, "Customer advocacy": 0.025, "Executive... | {"q1": "owner_assignment", "q2": "needs_escalation"} | {"q1": {"typesafe/jev-1.13": [0.03, 0.0, 0.0, 0.0, 0.0, 0.97, 0.0, 0.0], "deepseek-v4-flash": [0.1, 0.05, 0.1, 0.1, 0.05, 0.5, 0.05, 0.05], "upstage/solar-decide": [0.000375, 0.000122, 0.000292, 0.000425, 0.010962, 0.986772, 0.000794, 0.000258]}, "q2": {"typesafe/jev-1.13": [0.84], "deepseek-v4-flash": [0.6], "upstage/... |
workflows_v3/wf00136_s026 | workflows_v3/wf00136 | A fraud operations console that processes incoming incident reports from payment card users. | finance | incident reports | Incident report NC-176873 submitted by cardholder Salma Bose at 14:22 UTC. She states that while reviewing her online statement, she noticed two charges from a merchant called 'LuxeTime' for $89.50 and $62.00, both dated three days ago. She does not recognize the merchant and claims she has not used her physical card i... | {"q1": {"type": "score", "instructions": "How confident are you that the incident can be resolved with the information provided?", "criteria": ["low confidence", "moderate confidence", "high confidence", "very high confidence"]}} | {"q1": {"type": "score", "score": 1.0, "legend": {"0": "low confidence", "1": "moderate confidence", "2": "high confidence", "3": "very high confidence"}, "probabilities": {"0": 0.125, "1": 0.48, "2": 0.315, "3": 0.08}, "confidence": 0.48}} | {"q1": "resolution_confidence"} | {"q1": {"typesafe/jev-1.13": [0.1, 0.61, 0.28, 0.01], "deepseek-v4-flash": [0.15, 0.35, 0.35, 0.15], "upstage/solar-decide": [0.057641, 0.375868, 0.482624, 0.083867]}} |
workflows_v3/wf00130_s028 | workflows_v3/wf00130 | A hotel guest-relations inbox triage system that reads incoming customer emails and decides how to route and respond to each one. | hospitality | customer emails | Dear Guest Relations,
I am writing to you from room 1204 at your downtown property. I checked in last night with my husband and two children. When we arrived, the front desk was very helpful, and the bellman brought up our bags quickly. However, this morning, I noticed a strong musty smell in the bathroom, and the exh... | {"q0": {"type": "choice", "instructions": "What is the guest primarily trying to accomplish with this email?", "criteria": {"Make a request or booking": "Make a request or booking", "Report a problem or complaint": "Report a problem or complaint", "Ask for information": "Ask for information", "Provide feedback or prais... | {"q0": {"type": "choice", "choice": "Report a problem or complaint", "probabilities": {"Make a request or booking": 0.155, "Report a problem or complaint": 0.81, "Ask for information": 0.0, "Provide feedback or praise": 0.0, "Cancel or modify an existing reservation": 0.035, "Inquire about billing or payment": 0.0, "Ex... | {"q0": "communicative_intent", "q1": "churn_risk", "q2": "severity", "q3": "compliance_risk", "q5": "customer_effort"} | {"q0": {"typesafe/jev-1.13": [0.26, 0.72, 0.0, 0.0, 0.02, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.05, 0.9, 0.0, 0.0, 0.05, 0.0, 0.0, 0.0], "upstage/solar-decide": [0.002173, 0.99343, 0.000623, 0.000157, 0.001163, 0.000428, 0.000333, 0.001692]}, "q1": {"typesafe/jev-1.13": [0.69], "deepseek-v4-flash": [0.6], "upstage/so... |
workflows_v3/wf00045_s027 | workflows_v3/wf00045 | A passenger feedback triage system for an airline that receives free-text survey responses and routes them to appropriate teams with priority. | aviation | free-text survey or feedback responses | The seatback screen kept freezing on the movie I tried to watch, and the Wi-Fi wouldn't connect at all for browsing. I asked the flight attendant about resetting it, but she said they don't have a remote for that. The meal was decent, though the tray table was a bit sticky. My seat, 14A, was comfortable enough. Also, F... | {"q0": {"type": "choice", "instructions": "What is the main aspect of the flight experience that this feedback is about?", "criteria": {"Booking and reservation": "Booking and reservation", "Check-in and boarding": "Check-in and boarding", "Seat comfort and cabin cleanliness": "Seat comfort and cabin cleanliness", "In-... | {"q0": {"type": "choice", "choice": "Entertainment and Wi-Fi", "probabilities": {"Booking and reservation": 0.0, "Check-in and boarding": 0.0, "Seat comfort and cabin cleanliness": 0.0, "In-flight service and crew": 0.0, "Food and beverage": 0.0, "Entertainment and Wi-Fi": 1.0, "Baggage handling": 0.0, "Flight delays o... | {"q0": "topic_classification"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 0.0, 0.0, 1.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.0, 0.0, 0.0, 0.0, 0.0, 1.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0], "upstage/solar-decide": [0.00026, 6.6e-05, 0.001166, 0.000334, 0.001321, 0.995924, 0.000179, 2.4e-05, 4e-0... |
workflows_v3/wf00007_s003 | workflows_v3/wf00007 | An internal team chat triage and response prioritization system for an ecommerce company's customer support operations. | ecommerce | internal team chat messages | Hey team, just got a notification from Nkechi Ortiz about order ZZ-539053. The customer received a package but it's not what they ordered—they got a smartwatch instead of the fitness band they paid for. They've already sent photos to support and are asking if they can just send it back without paying for return shippin... | {"q0": {"type": "choice", "instructions": "What is the main topic of this message?", "criteria": {"Order issue (e.g., missing, damaged, wrong item)": "Order issue (e.g., missing, damaged, wrong item)", "Payment or refund problem": "Payment or refund problem", "Shipping or delivery delay": "Shipping or delivery delay", ... | {"q0": {"type": "choice", "choice": "Order issue (e.g., missing, damaged, wrong item)", "probabilities": {"Order issue (e.g., missing, damaged, wrong item)": 0.81, "Payment or refund problem": 0.0, "Shipping or delivery delay": 0.0, "Product question or recommendation": 0.0, "Account or login assistance": 0.0, "Return ... | {"q0": "topic_classification", "q1": "triage_priority", "q2": "emotion_recognition", "q3": "toxicity", "q4": "action_selection"} | {"q0": {"typesafe/jev-1.13": [0.72, 0.0, 0.0, 0.0, 0.0, 0.28, 0.0, 0.0], "deepseek-v4-flash": [0.9, 0.0, 0.0, 0.0, 0.0, 0.1, 0.0, 0.0], "upstage/solar-decide": [0.909209, 0.008914, 0.003279, 0.000939, 0.001989, 0.074632, 0.000646, 0.000392]}, "q1": {"typesafe/jev-1.13": [0.03, 0.86, 0.11, 0.0], "deepseek-v4-flash": [0.... |
workflows_v3/wf00205_s007 | workflows_v3/wf00205 | An energy grid operations copilot that monitors internal team chat messages to coordinate maintenance, safety, and incident response. | energy | internal team chat messages | FE-70477 breaker bay inspection — Paulo Mendoza:
@UchennaLambert, I was reviewing the log from the night shift and there’s something you need to see before the morning handoff. At 02:40, the SCADA alert for the 138kV line showed a momentary overcurrent on feeder 7, but the breaker didn’t trip. The relay event file sh... | {"q0": {"type": "choice", "instructions": "What is the primary purpose of this message?", "criteria": {"Report an issue or incident": "Report an issue or incident", "Request information or action": "Request information or action", "Coordinate or schedule work": "Coordinate or schedule work", "Provide status or update":... | {"q0": {"type": "choice", "choice": "Report an issue or incident", "probabilities": {"Report an issue or incident": 0.365, "Request information or action": 0.22999999999999998, "Coordinate or schedule work": 0.05, "Provide status or update": 0.025, "Escalate or raise concern": 0.33, "Share knowledge or documentation": ... | {"q0": "communicative_intent", "q5": "compliance_risk"} | {"q0": {"typesafe/jev-1.13": [0.23, 0.16, 0.0, 0.0, 0.61, 0.0, 0.0], "deepseek-v4-flash": [0.5, 0.3, 0.1, 0.05, 0.05, 0.0, 0.0], "upstage/solar-decide": [0.000911, 0.998666, 3.5e-05, 5e-06, 0.00038, 2e-06, 1e-06]}, "q5": {"typesafe/jev-1.13": [0.01, 0.02, 0.27, 0.7], "deepseek-v4-flash": [0.1, 0.2, 0.5, 0.2], "upstage/... |
workflows_v3/wf00123_s009 | workflows_v3/wf00123 | A customer support triage and retention system that processes incoming customer emails. | customer_support | customer emails | Subject: Re: Your invoice and my login issue
Hi,
I’ve been trying to get into my dashboard since Tuesday to check the usage report for VP-856815, but I keep getting an error that says my session expires right after I log in. I cleared my cache and tried a different browser, but same thing. Also, I noticed on the invo... | {"q0": {"type": "noul", "instructions": "Does this email indicate the customer is at risk of canceling or not renewing their service?"}, "q2": {"type": "choice", "instructions": "Which operational team should handle this email?", "criteria": {"Billing": "Billing", "Technical support": "Technical support", "Account mana... | {"q0": {"type": "noul", "noul": 0.745}, "q2": {"type": "choice", "choice": "Technical support", "probabilities": {"Billing": 0.10500000000000001, "Technical support": 0.72, "Account management": 0.11, "Product feedback": 0.0, "Escalation": 0.065}, "confidence": 0.72}, "q3": {"type": "noul", "noul": 0.745}} | {"q0": "churn_risk", "q2": "incident_routing", "q3": "social_implication"} | {"q0": {"typesafe/jev-1.13": [0.89], "deepseek-v4-flash": [0.6], "upstage/solar-decide": [0.750296], "respan/span-01": [0.9070125]}, "q2": {"typesafe/jev-1.13": [0.01, 0.94, 0.02, 0.0, 0.03], "deepseek-v4-flash": [0.2, 0.5, 0.2, 0.0, 0.1], "upstage/solar-decide": [0.022488, 0.956214, 0.008273, 0.000988, 0.012037]}, "q3... |
workflows_v3/wf00149_s018 | workflows_v3/wf00149 | TowerSense, a field operations application that receives site inspection reports from telecom technicians and uses them to route follow-up actions. | telecom | field or site reports | Site Inspection Report — FW-168217
Technician: Dalia Jankowski
Date: 2025-04-14
Location: Cell tower T-447, Route 9, near mile marker 23, outside Millbrook.
Arrived at site at 09:40 after the overnight rain. The tower is in a low-lying area, and the ground around the base was partially flooded—water about 4 inches dee... | {"q0": {"type": "choice", "instructions": "What is the most likely primary cause of the reported site condition?", "criteria": {"Equipment failure": "Equipment failure", "Environmental damage": "Environmental damage", "Power or connectivity issue": "Power or connectivity issue", "Vandalism or theft": "Vandalism or thef... | {"q0": {"type": "choice", "choice": "Environmental damage", "probabilities": {"Equipment failure": 0.195, "Environmental damage": 0.33999999999999997, "Power or connectivity issue": 0.2, "Vandalism or theft": 0.025, "Human error during installation": 0.025, "Normal wear and tear": 0.21500000000000002}, "confidence": 0.... | {"q0": "root_cause", "q1": "needs_escalation", "q2": "compliance_risk", "q3": "resolution_confidence"} | {"q0": {"typesafe/jev-1.13": [0.14, 0.48, 0.1, 0.0, 0.0, 0.28], "deepseek-v4-flash": [0.25, 0.2, 0.3, 0.05, 0.05, 0.15], "upstage/solar-decide": [0.993466, 0.003583, 0.001494, 0.000202, 0.000229, 0.001027]}, "q1": {"typesafe/jev-1.13": [0.93], "deepseek-v4-flash": [0.9], "upstage/solar-decide": [0.986267], "respan/span... |
workflows_v3/wf00025_s028 | workflows_v3/wf00025 | An IoT device support email triage system that processes incoming customer emails to route them to the appropriate support team. | iot | customer emails | Subject: Order status for WD-64547 and sensor issue
Dear Support Team,
I’m writing about my order #WD-64547, which I placed on March 12. The order included two temperature sensors and one gateway hub, and I received a confirmation email saying it would ship within 3 business days. It’s now March 20, and the tracking ... | {"q0": {"type": "choice", "instructions": "What is the primary purpose of this email?", "criteria": {"Request for assistance with a device issue": "Request for assistance with a device issue", "Report of a device malfunction or failure": "Report of a device malfunction or failure", "Inquiry about product features or co... | {"q0": {"type": "choice", "choice": "Order or shipping related inquiry", "probabilities": {"Request for assistance with a device issue": 0.025, "Report of a device malfunction or failure": 0.0, "Inquiry about product features or compatibility": 0.1, "Order or shipping related inquiry": 0.85, "Feedback or general commen... | {"q0": "document_purpose", "q1": "emotion_recognition", "q2": "churn_risk"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 1.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.05, 0.0, 0.2, 0.7, 0.0, 0.05, 0.0], "upstage/solar-decide": [0.001323, 0.000158, 0.00043, 0.997502, 9.6e-05, 0.00023, 0.000261]}, "q1": {"typesafe/jev-1.13": [1.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.7, 0.1, 0.1, 0.0... |
workflows_v3/wf00124_s026 | workflows_v3/wf00124 | A post-sales support analytics tool that ingests customer service call transcripts to prioritize follow-up actions and route escalations. | marketing | call transcripts or call summaries | Agent: Thank you for calling TechCare, this is Mariana. How can I help you today?
Customer: Yeah, hi. I’ve called three times about my AG-479164 order. The last person, Elif, said she’d escalate the missing part issue, but it’s been four days and nothing. I’m just trying to get my machine running again—my whole team is... | {"q2": {"type": "score", "instructions": "How confrontational is the overall tone of the customer's language toward the agent?", "criteria": ["Very cooperative", "Somewhat cooperative", "Neutral", "Somewhat confrontational", "Very confrontational"]}} | {"q2": {"type": "score", "score": 3.0, "legend": {"0": "Very cooperative", "1": "Somewhat cooperative", "2": "Neutral", "3": "Somewhat confrontational", "4": "Very confrontational"}, "probabilities": {"0": 0.025, "1": 0.075, "2": 0.15, "3": 0.675, "4": 0.07500000000000001}, "confidence": 0.675}} | {"q2": "message_tone"} | {"q2": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 0.95, 0.05], "deepseek-v4-flash": [0.05, 0.15, 0.3, 0.4, 0.1], "upstage/solar-decide": [0.00085, 0.004889, 0.002965, 0.931732, 0.059564]}} |
workflows_v3/wf00013_s027 | workflows_v3/wf00013 | A legal compliance system that reviews meeting notes to flag risks, escalate issues, and route follow-ups. | legal_compliance | meeting notes | Meeting notes – Aug 14, 10:30 AM – Tariq Lambert, Santiago Oliveira, Liam Obi (guest from logistics)
Santiago walked through the new vendor onboarding checklist. Liam flagged that the current process for third-party data access lacks a formal sign-off from Risk. We reviewed the recent incident where a temp's access wa... | {"q0": {"type": "score", "instructions": "Rate the overall risk that this meeting notes content indicates a failure to meet a stated compliance obligation.", "criteria": ["Very low risk", "Low risk", "Moderate risk", "High risk", "Very high risk"]}, "q1": {"type": "noul", "instructions": "Should this meeting note be es... | {"q0": {"type": "score", "score": 3.0, "legend": {"0": "Very low risk", "1": "Low risk", "2": "Moderate risk", "3": "High risk", "4": "Very high risk"}, "probabilities": {"0": 0.05, "1": 0.16499999999999998, "2": 0.36, "3": 0.385, "4": 0.04}, "confidence": 0.385}, "q1": {"type": "noul", "noul": 0.43000000000000005}, "q... | {"q0": "compliance_risk", "q1": "needs_escalation", "q2": "evidence_strength", "q3": "topic_classification", "q4": "stance_detection", "q5": "contradiction", "q6": "owner_assignment", "q7": "audience_inference"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.03, 0.32, 0.62, 0.03], "deepseek-v4-flash": [0.1, 0.3, 0.4, 0.15, 0.05], "upstage/solar-decide": [0.000692, 0.000539, 0.000889, 0.974951, 0.022929]}, "q1": {"typesafe/jev-1.13": [0.56], "deepseek-v4-flash": [0.3], "upstage/solar-decide": [0.814906], "respan/span-01": [0.19533072]}, ... |
workflows_v3/wf00159_s002 | workflows_v3/wf00159 | A nonprofit platform that connects volunteers with community members submitting service requests, which are reviewed by recipients and volunteers. | nonprofit | product or service reviews | Service Review for Request SH-377979
Reviewer: Mehmet Fischer
Recipient: Yusuf Tanaka
Volunteer: Ingrid Dahl
I submitted a request for help assembling a bookshelf and moving some boxes down from the attic. Yusuf responded within a day, and Ingrid came with him on Saturday morning. I want to leave a review so other co... | {"q0": {"type": "noul", "instructions": "Does the review contain language that is hostile, insulting, or abusive toward any person or group?"}} | {"q0": {"type": "noul", "noul": 0.095}} | {"q0": "toxicity"} | {"q0": {"typesafe/jev-1.13": [0.14], "deepseek-v4-flash": [0.05], "upstage/solar-decide": [0.980403], "respan/span-01": [0.1114545]}} |
workflows_v3/wf00033_s004 | workflows_v3/wf00033 | A hotel front-desk shift handover assistant that reads incoming shift notes to route follow-up actions. | hospitality | handover or shift notes | Hi Mira,
Quick one from this morning: Guest in 412, Aiko Horvat, checked out around 10:30. She left a note at the desk—said she really enjoyed her stay, especially the late checkout yesterday. She mentioned the hallway noise on Saturday night but said it wasn't a big deal, just a heads-up for future bookings. She also... | {"q0": {"type": "choice", "instructions": "Which follow-up action does this note call for?", "criteria": {"Immediate guest contact": "Immediate guest contact", "Same-day resolution": "Same-day resolution", "Next-shift follow-up": "Next-shift follow-up", "Non-urgent note for later": "Non-urgent note for later", "No acti... | {"q0": {"type": "choice", "choice": "Next-shift follow-up", "probabilities": {"Immediate guest contact": 0.0, "Same-day resolution": 0.055, "Next-shift follow-up": 0.72, "Non-urgent note for later": 0.165, "No action needed": 0.06}, "confidence": 0.72}, "q2": {"type": "choice", "choice": "Appreciation", "probabilities"... | {"q0": "triage_priority", "q2": "emotion_recognition"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.01, 0.74, 0.13, 0.12], "deepseek-v4-flash": [0.0, 0.1, 0.7, 0.2, 0.0], "upstage/solar-decide": [0.004776, 0.004215, 0.074711, 0.910165, 0.006133]}, "q2": {"typesafe/jev-1.13": [0.0, 0.0, 0.96, 0.0, 0.0, 0.04], "deepseek-v4-flash": [0.0, 0.0, 0.8, 0.0, 0.0, 0.2], "upstage/solar-decid... |
workflows_v3/wf00234_s000 | workflows_v3/wf00234 | A social media community management application that processes every incoming post and reply to triage, respond, and moderate. | marketing | social media posts and replies | Just saw the new ad for the FlexiCharge portable battery – it claims to charge a phone from 0 to 100% in 10 minutes flat. My cousin bought one and said it got warm but worked okay. I was about to order, but then I saw they mention it's not compatible with iPhones, which is weird because the promo video shows an iPhone.... | {"q6": {"type": "noul", "instructions": "Does this post raise a compliance risk (e.g., privacy, security, financial advice, false claims) that requires review?"}} | {"q6": {"type": "noul", "noul": 0.86}} | {"q6": "compliance_risk"} | {"q6": {"typesafe/jev-1.13": [0.82], "deepseek-v4-flash": [0.9], "upstage/solar-decide": [0.978691], "respan/span-01": [0.7431576]}} |
workflows_v2/wf00025_s001 | workflows_v2/wf00025 | A government consumer protection agency uses this workflow to process every product or service review submitted by the public and decide how to respond. | government | product or service reviews | I am writing to report a serious issue with a children's car seat I purchased from your agency's approved vendor list. The model is the SafeRide Pro 3-in-1, and I bought it on March 14th from a local retailer. After using it for three weeks, I noticed the harness buckle would sometimes stick when I tried to release it ... | {"q1": {"type": "noul", "instructions": "Is the tone of the review abusive or hostile toward any person or group?"}} | {"q1": {"type": "noul", "noul": 0.025}} | {"q1": "toxicity"} | {"q1": {"typesafe/jev-1.13": [0.05], "deepseek-v4-flash": [0.0], "upstage/solar-decide": [0.096393], "respan/span-01": [0.038651187]}} |
workflows_v3/wf00257_s016 | workflows_v3/wf00257 | A maritime port assistance system that receives web form requests from vessel agents, crew, and port personnel. | maritime | requests submitted through a web form | Subject: Request for Emergency Assistance – Berth 7 Mooring Lines
To the Port Operations Desk,
This is Eitan Obi, chief mate of the MV Arjun Wang, currently docked at Berth 7, cargo discharge in progress. I am writing to formally request immediate assistance regarding our mooring lines and the vessel's position.
... | {"q5": {"type": "score", "instructions": "How positive or negative is the sentiment expressed in the request?", "criteria": ["Very negative", "Somewhat negative", "Neutral", "Somewhat positive", "Very positive"]}} | {"q5": {"type": "score", "score": 1.0, "legend": {"0": "Very negative", "1": "Somewhat negative", "2": "Neutral", "3": "Somewhat positive", "4": "Very positive"}, "probabilities": {"0": 0.30500000000000005, "1": 0.315, "2": 0.155, "3": 0.175, "4": 0.05}, "confidence": 0.315}} | {"q5": "sentiment"} | {"q5": {"typesafe/jev-1.13": [0.56, 0.43, 0.01, 0.0, 0.0], "deepseek-v4-flash": [0.05, 0.2, 0.3, 0.35, 0.1], "upstage/solar-decide": [0.963467, 0.029094, 0.001641, 0.00186, 0.003937]}} |
workflows_v3/wf00246_s010 | workflows_v3/wf00246 | A pharmacovigilance intake system that processes incoming adverse event reports to prioritize, route, and assess safety concerns. | pharma | incident reports | Elif Guerrero, a 68-year-old patient, contacted our call center this morning. She reported that she started a new medication, Cardivol, about two weeks ago for hypertension. Over the past three days, she has experienced increasingly frequent episodes of lightheadedness and felt faint twice when standing up. She also me... | {"q0": {"type": "choice", "instructions": "How soon does this report suggest the patient needs medical attention?", "criteria": {"immediate": "immediate", "soon": "soon", "routine": "routine", "not urgent": "not urgent"}}, "q2": {"type": "choice", "instructions": "Which safety review queue should this report be assigne... | {"q0": {"type": "choice", "choice": "soon", "probabilities": {"immediate": 0.10500000000000001, "soon": 0.77, "routine": 0.1, "not urgent": 0.025}, "confidence": 0.77}, "q2": {"type": "choice", "choice": "urgent", "probabilities": {"immediate": 0.055, "urgent": 0.5349999999999999, "priority": 0.32, "routine": 0.09}, "c... | {"q0": "urgency", "q2": "triage_priority", "q4": "communicative_intent", "q6": "stakeholder_perspective"} | {"q0": {"typesafe/jev-1.13": [0.16, 0.84, 0.0, 0.0], "deepseek-v4-flash": [0.05, 0.7, 0.2, 0.05], "upstage/solar-decide": [0.001324, 0.997788, 0.000709, 0.000179]}, "q2": {"typesafe/jev-1.13": [0.06, 0.37, 0.44, 0.13], "deepseek-v4-flash": [0.05, 0.7, 0.2, 0.05], "upstage/solar-decide": [0.003133, 0.984221, 0.01239, 0.... |
workflows_v3/wf00078_s012 | workflows_v3/wf00078 | This application processes customer-submitted refund requests through a web form, prioritizing and routing them to the appropriate team. | finance | requests submitted through a web form | Subject: Refund request for order DB-294807 – urgent help needed
To Whom It May Concern,
I’m writing to you because I’m at my wit’s end about an order I placed two weeks ago. My name is Yasmin Varga, and my order number is DB-294807. I paid for expedited shipping because I needed a specialized medical device for my f... | {"q0": {"type": "choice", "instructions": "What is the primary issue the customer is raising?", "criteria": {"Billing error": "Billing error", "Product quality": "Product quality", "Delivery problem": "Delivery problem", "Service disruption": "Service disruption", "Cancellation request": "Cancellation request", "Accoun... | {"q0": {"type": "choice", "choice": "Delivery problem", "probabilities": {"Billing error": 0.0, "Product quality": 0.0, "Delivery problem": 1.0, "Service disruption": 0.0, "Cancellation request": 0.0, "Account access": 0.0, "Other": 0.0}, "confidence": 1.0}, "q2": {"type": "choice", "choice": "Requesting a refund", "pr... | {"q0": "topic_classification", "q2": "communicative_intent", "q4": "severity", "q7": "action_selection"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 1.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.0, 0.0, 1.0, 0.0, 0.0, 0.0, 0.0], "upstage/solar-decide": [0.000109, 0.000158, 0.998792, 0.000179, 5.1e-05, 0.000158, 0.000552]}, "q2": {"typesafe/jev-1.13": [1.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.5, 0.0, 0.0, 0.5... |
workflows_v2/wf00041_s004 | workflows_v2/wf00041 | A social media moderation and compliance triage system that scans posts and replies for policy and legal risk. | legal_compliance | social media posts and replies | Stefan Eze posted in the community group:
“Okay, I need to get this off my chest because it’s been bugging me all day. Halima Suzuki shared that article about the new city recycling program, and she said it’s a total disaster. I don’t know if anyone else read the actual city memo she linked, but I did. It’s not a dis... | {"q0": {"type": "score", "instructions": "How toxic is the language in this item?", "criteria": ["Not toxic", "Mildly impolite", "Moderately offensive", "Very hostile", "Extremely abusive", "Severely hateful", "Egregiously toxic"]}, "q1": {"type": "noul", "instructions": "Does this item clearly violate the platform's p... | {"q0": {"type": "score", "score": 0.0, "legend": {"0": "Not toxic", "1": "Mildly impolite", "2": "Moderately offensive", "3": "Very hostile", "4": "Extremely abusive", "5": "Severely hateful", "6": "Egregiously toxic"}, "probabilities": {"0": 0.53, "1": 0.435, "2": 0.035, "3": 0.0, "4": 0.0, "5": 0.0, "6": 0.0}, "confi... | {"q0": "toxicity", "q1": "policy_violation", "q2": "fraud_likelihood", "q3": "triage_priority", "q4": "main_point"} | {"q0": {"typesafe/jev-1.13": [0.36, 0.62, 0.02, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.7, 0.25, 0.05, 0.0, 0.0, 0.0, 0.0], "upstage/solar-decide": [0.163567, 0.830662, 0.002644, 0.00059, 0.000973, 0.001249, 0.000316]}, "q1": {"typesafe/jev-1.13": [0.07], "deepseek-v4-flash": [0.05], "upstage/solar-decide": [0.012... |
workflows_v3/wf00131_s012 | workflows_v3/wf00131 | An HR recruiting platform that screens field and site reports from recruiters to prioritize follow-up and detect risks. | hr_recruiting | field or site reports | Field report from Rania Horvat regarding the new-hire orientation session held yesterday at the Westbrook site. All twelve participants completed the pre-work modules on safety protocols and data privacy. The session ran ten minutes over the allotted time because the interactive segment on conflict resolution generated... | {"q0": {"type": "choice", "instructions": "What is the main content of this report?", "criteria": {"Candidate interview feedback": "Candidate interview feedback", "Client or employer site visit": "Client or employer site visit", "Compliance or process check": "Compliance or process check", "Training or onboarding sessi... | {"q0": {"type": "choice", "choice": "Training or onboarding session", "probabilities": {"Candidate interview feedback": 0.005, "Client or employer site visit": 0.005, "Compliance or process check": 0.05, "Training or onboarding session": 0.925, "Recruitment event or fair": 0.005, "Background check or reference update":... | {"q0": "topic_classification", "q1": "communicative_intent", "q2": "message_tone", "q3": "owner_assignment", "q5": "severity", "q7": "fraud_likelihood"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 1.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.01, 0.01, 0.1, 0.85, 0.01, 0.01, 0.0, 0.01], "upstage/solar-decide": [2.7e-05, 7.5e-05, 0.00038, 0.998639, 1.3e-05, 3.1e-05, 3.1e-05, 0.000804]}, "q1": {"typesafe/jev-1.13": [0.37, 0.0, 0.0, 0.63, 0.0, 0.0], "deepseek-v4-flas... |
workflows_v3/wf00232_s006 | workflows_v3/wf00232 | A food-safety message triage application that receives incoming alert messages from food suppliers and distributors to detect and route potential contamination incidents. | food_safety | messages between partners or vendors | Subject: Temperature Deviation Report - Refrigerated Container KS-355764 / Pallet Lot 2291
Hi all,
Please find the log from the reefer unit on container KS-355764, which arrived at our Bay 4 dock this morning at 06:15. The driver, Omar Lopes, noted that the unit’s external display showed 4.2°C on arrival, but the int... | {"q0": {"type": "noul", "instructions": "Is the main topic of this message a potential food contamination or safety issue?"}, "q1": {"type": "choice", "instructions": "Which operational team should handle this message?", "criteria": {"Incoming goods inspection": "Incoming goods inspection", "Cold chain logistics": "Col... | {"q0": {"type": "noul", "noul": 0.8500000000000001}, "q1": {"type": "choice", "choice": "Cold chain logistics", "probabilities": {"Incoming goods inspection": 0.28500000000000003, "Cold chain logistics": 0.54, "Supplier quality management": 0.125, "Retail recall coordination": 0.025, "Regulatory compliance": 0.025}, "c... | {"q0": "topic_classification", "q1": "incident_routing", "q3": "evidence_strength", "q4": "sentiment", "q6": "contradiction"} | {"q0": {"typesafe/jev-1.13": [0.8], "deepseek-v4-flash": [0.9], "upstage/solar-decide": [0.939704], "respan/span-01": [0.48885983]}, "q1": {"typesafe/jev-1.13": [0.17, 0.78, 0.05, 0.0, 0.0], "deepseek-v4-flash": [0.4, 0.3, 0.2, 0.05, 0.05], "upstage/solar-decide": [0.010703, 0.963474, 0.022659, 0.000775, 0.002388]}, "q... |
workflows_v3/wf00018_s001 | workflows_v3/wf00018 | A customer service triage system for a manufacturing equipment vendor that processes live chat transcripts to route cases and prioritize responses. | manufacturing | live chat transcripts | Liam Fernandes: Hi, our CNC mill BB-581195 started throwing an alarm code 447 after the shift change. We cleared it twice, but it comes back when the spindle tries to engage. We had to pause a batch of brackets—they're not due until next week, but I'd like to get them running again before the end of the shift tomorrow.... | {"q0": {"type": "choice", "instructions": "How soon does the customer need a response or action?", "criteria": {"Immediate (equipment down or safety risk)": "Immediate (equipment down or safety risk)", "Within a few hours (production affected)": "Within a few hours (production affected)", "Within a day (non-urgent but ... | {"q0": {"type": "choice", "choice": "Within a day (non-urgent but time-sensitive)", "probabilities": {"Immediate (equipment down or safety risk)": 0.045, "Within a few hours (production affected)": 0.08, "Within a day (non-urgent but time-sensitive)": 0.7749999999999999, "Routine (can wait for normal queue)": 0.1}, "co... | {"q0": "urgency", "q5": "root_cause"} | {"q0": {"typesafe/jev-1.13": [0.04, 0.06, 0.85, 0.05], "deepseek-v4-flash": [0.05, 0.1, 0.7, 0.15], "upstage/solar-decide": [9.6e-05, 0.000553, 0.99932, 3.1e-05]}, "q5": {"typesafe/jev-1.13": [0.0, 0.0, 0.09, 0.8, 0.0, 0.0, 0.0, 0.06, 0.0, 0.01, 0.0, 0.04], "deepseek-v4-flash": [0.05, 0.1, 0.2, 0.4, 0.02, 0.03, 0.02, 0... |
workflows_v3/wf00229_s017 | workflows_v3/wf00229 | An insurance claims intake system that processes incident reports to route them for review and prioritization. | insurance | incident reports | Incident Report – Ref: BV-278914
Reporter: Chen Tran, Policyholder
Date of Incident: 2024-08-14, approx. 14:20
Location: Parking lot of 7-Eleven, 4821 Maple Avenue, Springfield
I am writing to report what happened to my car. I parked my 2019 Honda Civic (license plate: XQK-441) in the lot at the above address. When I ... | {"q0": {"type": "choice", "instructions": "Who is the intended audience for this incident report?", "criteria": {"Internal claims handler": "Internal claims handler", "Supervisor or manager": "Supervisor or manager", "Legal team": "Legal team", "Fraud investigation unit": "Fraud investigation unit", "Customer or claima... | {"q0": {"type": "choice", "choice": "Internal claims handler", "probabilities": {"Internal claims handler": 0.85, "Supervisor or manager": 0.05, "Legal team": 0.025, "Fraud investigation unit": 0.025, "Customer or claimant": 0.025, "External regulator": 0.025}, "confidence": 0.85}, "q1": {"type": "score", "score": 3.0,... | {"q0": "audience_inference", "q1": "evidence_strength", "q2": "document_purpose"} | {"q0": {"typesafe/jev-1.13": [1.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.7, 0.1, 0.05, 0.05, 0.05, 0.05], "upstage/solar-decide": [0.99955, 0.00038, 1.5e-05, 3e-06, 4.5e-05, 7e-06]}, "q1": {"typesafe/jev-1.13": [0.0, 0.05, 0.27, 0.68], "deepseek-v4-flash": [0.05, 0.2, 0.5, 0.25], "upstage/solar-decide": [0.... |
workflows_v3/wf00219_s029 | workflows_v3/wf00219 | An ecommerce customer support ticketing system that routes and prioritizes incoming web form requests. | ecommerce | requests submitted through a web form | Subject: Order status and refund for HS-995878
Hi, I’m writing about order HS-995878 placed on March 12. I received the package yesterday, but the wrong item was inside—I ordered a ceramic pour-over coffee dripper (the white one), but they sent a plastic V60. The box was sealed and the packing slip matched, but the pr... | {"q2": {"type": "noul", "instructions": "Is this request likely to be fraudulent or intentionally deceptive?"}} | {"q2": {"type": "noul", "noul": 0.14500000000000002}} | {"q2": "fraud_likelihood"} | {"q2": {"typesafe/jev-1.13": [0.14], "deepseek-v4-flash": [0.15], "upstage/solar-decide": [0.016074], "respan/span-01": [0.027425574]}} |
workflows_v2/wf00049_s011 | workflows_v2/wf00049 | An aviation customer relations system that triages and responds to incoming passenger emails. | aviation | customer emails | Dear Customer Relations, I am writing about my flight DF-956984 with Bilal Kamau. The seatback pocket contained a passport belonging to Kwame Jensen from the previous leg. I handed it to the flight attendant, but I wonder if it has been logged. Also, my own bag arrived with a broken zipper, and I saw the crew discussin... | {"q0": {"type": "choice", "instructions": "What is the main subject of this email?", "criteria": {"Flight booking or reservation": "Flight booking or reservation", "Baggage issue or lost items": "Baggage issue or lost items", "Flight delay or cancellation": "Flight delay or cancellation", "Customer service complaint": ... | {"q0": {"type": "choice", "choice": "Baggage issue or lost items", "probabilities": {"Flight booking or reservation": 0.025, "Baggage issue or lost items": 0.61, "Flight delay or cancellation": 0.025, "Customer service complaint": 0.055, "Safety or security concern": 0.18, "Frequent flyer program": 0.0, "Special assist... | {"q0": "topic_classification", "q1": "fraud_likelihood", "q2": "communicative_intent", "q3": "incident_routing"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.72, 0.0, 0.01, 0.26, 0.0, 0.0, 0.01], "deepseek-v4-flash": [0.05, 0.5, 0.05, 0.1, 0.1, 0.0, 0.0, 0.2], "upstage/solar-decide": [0.00147, 0.863134, 0.000695, 0.017914, 0.042973, 0.001666, 0.001298, 0.07085]}, "q1": {"typesafe/jev-1.13": [0.12], "deepseek-v4-flash": [0.1], "upstage/so... |
workflows_v3/wf00043_s022 | workflows_v3/wf00043 | A construction project coordination assistant that prioritizes and routes incoming internal team chat messages for field and office staff. | construction | internal team chat messages | Hey Chidi, just got off the phone with Isabela from the client's side. She's asking for a revised lookahead schedule for the next three weeks, specifically for the lobby and mezzanine finishes, because their facilities team wants to plan the furniture delivery and move-in for the east wing. She mentioned they need it b... | {"q0": {"type": "score", "instructions": "How critical is the main point of this message for the project's immediate safety or schedule?", "criteria": ["Negligible", "Minor", "Moderate", "Major", "Critical", "Urgent", "Emergency"]}, "q1": {"type": "noul", "instructions": "Does this message describe a situation that req... | {"q0": {"type": "score", "score": 3.0, "legend": {"0": "Negligible", "1": "Minor", "2": "Moderate", "3": "Major", "4": "Critical", "5": "Urgent", "6": "Emergency"}, "probabilities": {"0": 0.0, "1": 0.025, "2": 0.12000000000000001, "3": 0.49, "4": 0.21000000000000002, "5": 0.155, "6": 0.0}, "confidence": 0.49}, "q1": {"... | {"q0": "main_point", "q1": "needs_escalation", "q2": "audience_inference", "q3": "factual_grounding", "q4": "communicative_intent"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.04, 0.48, 0.22, 0.26, 0.0], "deepseek-v4-flash": [0.0, 0.05, 0.2, 0.5, 0.2, 0.05, 0.0], "upstage/solar-decide": [0.000348, 0.000239, 0.002004, 0.005446, 0.432666, 0.555554, 0.003743]}, "q1": {"typesafe/jev-1.13": [0.47], "deepseek-v4-flash": [0.3], "upstage/solar-decide": [0.96... |
workflows_v3/wf00082_s029 | workflows_v3/wf00082 | A government press office triage system that processes incoming news items and press releases to decide whether they need immediate response, further review, or routine handling. | government | news items and press releases | Layla Hashemi, a freelance journalist, has filed a request under the Open Records Act for the full itinerary of the Deputy Minister's recent trade mission to the Pacific islands, citing public interest in travel costs. The ministry's internal review flagged the request as routine, but a paralegal noted that the accompa... | {"q0": {"type": "noul", "instructions": "Does the item describe an event or situation that requires action within the next few hours to protect public safety or government reputation?"}, "q1": {"type": "choice", "instructions": "Which of the following main subjects does this item concern?", "criteria": {"Public health"... | {"q0": {"type": "noul", "noul": 0.15000000000000002}, "q1": {"type": "choice", "choice": "Government operations and elections", "probabilities": {"Public health": 0.0, "Public safety and emergency services": 0.0, "Economic and fiscal policy": 0.0, "Environment and infrastructure": 0.0, "Education and social services": ... | {"q0": "urgency", "q1": "topic_classification", "q3": "sentiment", "q4": "severity"} | {"q0": {"typesafe/jev-1.13": [0.2], "deepseek-v4-flash": [0.1], "upstage/solar-decide": [0.198753], "respan/span-01": [0.15589696]}, "q1": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 0.0, 0.0, 0.97, 0.03, 0.0], "deepseek-v4-flash": [0.0, 0.0, 0.0, 0.0, 0.0, 0.9, 0.0, 0.1], "upstage/solar-decide": [0.002105, 0.002703, 0.00832... |
workflows_v3/wf00035_s015 | workflows_v3/wf00035 | A community support sales application that triages incoming forum threads for follow-up by the sales team. | sales | forum or community threads | Thread title: "Trial account suddenly locked – we were mid-setup with your team!"
Posted by Oskar Haddad in the 'Enterprise Deployment' forum, 14 minutes ago.
Hey everyone, hoping someone from the vendor side sees this quickly. We’re a 40-person logistics firm, and we’ve been working with Salma Schmidt from your sale... | {"q0": {"type": "choice", "instructions": "How soon does this thread require attention from the sales team?", "criteria": {"Immediate – requires action within minutes": "Immediate – requires action within minutes", "Soon – requires action within hours": "Soon – requires action within hours", "Routine – can be addressed... | {"q0": {"type": "choice", "choice": "Soon – requires action within hours", "probabilities": {"Immediate – requires action within minutes": 0.45999999999999996, "Soon – requires action within hours": 0.54, "Routine – can be addressed within a day or two": 0.0, "Low – can be addressed when convenient": 0.0}, "confidence"... | {"q0": "urgency", "q1": "action_selection", "q2": "owner_assignment", "q3": "severity"} | {"q0": {"typesafe/jev-1.13": [0.22, 0.78, 0.0, 0.0], "deepseek-v4-flash": [0.7, 0.3, 0.0, 0.0], "upstage/solar-decide": [0.879556, 0.119035, 0.00103, 0.000379]}, "q1": {"typesafe/jev-1.13": [0.56, 0.17, 0.27, 0.0, 0.0], "deepseek-v4-flash": [0.6, 0.1, 0.3, 0.0, 0.0], "upstage/solar-decide": [0.947921, 0.047194, 0.00387... |
workflows_v3/wf00078_s006 | workflows_v3/wf00078 | This application processes customer-submitted refund requests through a web form, prioritizing and routing them to the appropriate team. | finance | requests submitted through a web form | Subject: Refund Request for Order GF-218871 – Urgent Attention Needed
Dear Sir/Madam,
I am writing to request a full refund for my recent order with the reference number GF-218871. My name is Fatima Ortiz, and I placed this order on March 12th, paying a total of $1,240.00 via credit card (last four digits 4417). The ... | {"q3": {"type": "noul", "instructions": "Is there a reasonable chance this request involves intentional misrepresentation or fraud?"}, "q4": {"type": "score", "instructions": "How severe is the impact the customer describes?", "criteria": ["Minor inconvenience", "Moderate impact", "Major harm or loss"]}, "q6": {"type":... | {"q3": {"type": "noul", "noul": 0.115}, "q4": {"type": "score", "score": 2.0, "legend": {"0": "Minor inconvenience", "1": "Moderate impact", "2": "Major harm or loss"}, "probabilities": {"0": 0.025, "1": 0.29500000000000004, "2": 0.6799999999999999}, "confidence": 0.6799999999999999}, "q6": {"type": "choice", "choice":... | {"q3": "fraud_likelihood", "q4": "severity", "q6": "owner_assignment"} | {"q3": {"typesafe/jev-1.13": [0.13], "deepseek-v4-flash": [0.1], "upstage/solar-decide": [0.010327], "respan/span-01": [0.04970269]}, "q4": {"typesafe/jev-1.13": [0.0, 0.39, 0.61], "deepseek-v4-flash": [0.05, 0.2, 0.75], "upstage/solar-decide": [0.001467, 0.022944, 0.97559]}, "q6": {"typesafe/jev-1.13": [0.01, 0.02, 0.... |
workflows_v3/wf00022_s019 | workflows_v3/wf00022 | MeetingNotes triage app that routes meeting notes to the right owner and flags risks. | ecommerce | meeting notes | Meeting Notes: Ops Sync / Logistics Pipeline Review
Date: 2025-11-12
Attendees: Kwame Tran (Ops Lead), Carmen Zulu (Finance), Nia Khan (Customer Success), + 3 others (remote)
Kwame opened the session by walking through the updated dispatch schedule for the Northeast corridor. The new routing algorithm was rolled out t... | {"q0": {"type": "choice", "instructions": "What is the main topic of this meeting?", "criteria": {"Project status update": "Project status update", "Budget or financial review": "Budget or financial review", "Hiring or personnel": "Hiring or personnel", "Product design or feature": "Product design or feature", "Custome... | {"q0": {"type": "choice", "choice": "Project status update", "probabilities": {"Project status update": 0.8196969696969696, "Budget or financial review": 0.05505050505050505, "Hiring or personnel": 0.0, "Product design or feature": 0.0, "Customer issue or support": 0.05, "Strategy or planning": 0.07525252525252525}, "c... | {"q0": "topic_classification", "q1": "owner_assignment", "q2": "resolution_confidence", "q3": "contradiction", "q5": "action_selection"} | {"q0": {"typesafe/jev-1.13": [0.93, 0.01, 0.0, 0.0, 0.0, 0.05], "deepseek-v4-flash": [0.7, 0.1, 0.0, 0.0, 0.1, 0.1], "upstage/solar-decide": [0.997402, 0.002472, 6.6e-05, 1e-05, 3.1e-05, 1.9e-05]}, "q1": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 1.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.0, 0.0, 0.0, 0.7, 0.0, 0.2, ... |
workflows_v3/wf00087_s005 | workflows_v3/wf00087 | A university helpdesk system for student support requests submitted through a web form. | education | requests submitted through a web form | Hi, my name is Mehmet Novak, and I’m a second-year biology student. I submitted a request last week to get my course registration for the spring semester reviewed because the system said I had a hold, but I’ve since paid my library fines and had the hold removed. The ticket number I got was CC-821191, but I can’t find ... | {"q5": {"type": "noul", "instructions": "Should the immediate next action be to gather more information from the requester?"}} | {"q5": {"type": "noul", "noul": 0.735}} | {"q5": "action_selection"} | {"q5": {"typesafe/jev-1.13": [0.57], "deepseek-v4-flash": [0.9], "upstage/solar-decide": [0.966118], "respan/span-01": [0.45387867]}} |
workflows_v3/wf00141_s027 | workflows_v3/wf00141 | A telecom review triage system that reads customer reviews of mobile plans, devices, and support interactions to route urgent issues and prioritize follow-up actions. | telecom | product or service reviews | I’ve been with your network for six years, and this month I received a bill that’s double what I usually pay. RM-876282 is my account. I called support twice—Lucía Thompson helped the first time and promised a callback that never came; the second rep, Ravi Ndiaye, said he’d escalate but I haven’t heard anything in a we... | {"q0": {"type": "noul", "instructions": "Does this review indicate the customer is likely to cancel their service or switch providers?"}, "q1": {"type": "choice", "instructions": "What is the primary purpose of this review?", "criteria": {"praise": "praise", "complaint": "complaint", "request for help": "request for he... | {"q0": {"type": "noul", "noul": 0.78}, "q1": {"type": "choice", "choice": "complaint", "probabilities": {"praise": 0.0, "complaint": 0.7949999999999999, "request for help": 0.20500000000000002, "suggestion": 0.0}, "confidence": 0.7949999999999999}, "q2": {"type": "choice", "choice": "strongly negative", "probabilities"... | {"q0": "churn_risk", "q1": "communicative_intent", "q2": "stance_detection", "q3": "customer_effort"} | {"q0": {"typesafe/jev-1.13": [0.86], "deepseek-v4-flash": [0.7], "upstage/solar-decide": [0.926279], "respan/span-01": [0.96396536]}, "q1": {"typesafe/jev-1.13": [0.0, 0.99, 0.01, 0.0], "deepseek-v4-flash": [0.0, 0.6, 0.4, 0.0], "upstage/solar-decide": [0.000485, 0.99343, 0.005907, 0.000178]}, "q2": {"typesafe/jev-1.13... |
workflows_v3/wf00139_s005 | workflows_v3/wf00139 | A media monitoring and crisis alerting system for an energy utility that processes news articles and press releases about energy markets, infrastructure, and environmental incidents. | energy | news items and press releases | FOR IMMEDIATE RELEASE
October 14, 2024
Contact: Esperanza Park, Media Relations
DN-777069
**Meridian Energy Completes Riverbend Substation Upgrade, Announces New Environmental Monitoring Protocol**
MERIDIAN, Colo. – Meridian Energy today announced the completion of the Riverbend Substation upgrade, a two-year proje... | {"q1": {"type": "score", "instructions": "What is the stance of the primary source toward the energy project or policy discussed?", "criteria": ["Opposed", "Neutral", "Supportive"]}, "q2": {"type": "score", "instructions": "How likely is this item to indicate a risk of failing a stated compliance obligation (e.g., envi... | {"q1": {"type": "score", "score": 2.0, "legend": {"0": "Opposed", "1": "Neutral", "2": "Supportive"}, "probabilities": {"0": 0.025, "1": 0.13, "2": 0.845}, "confidence": 0.845}, "q2": {"type": "score", "score": 1.0, "legend": {"0": "Very unlikely", "1": "Unlikely", "2": "Possible", "3": "Likely", "4": "Very likely", "5... | {"q1": "stance_detection", "q2": "compliance_risk"} | {"q1": {"typesafe/jev-1.13": [0.0, 0.06, 0.9400000000000001], "deepseek-v4-flash": [0.05, 0.2, 0.75], "upstage/solar-decide": [0.002356, 0.047314, 0.95033]}, "q2": {"typesafe/jev-1.13": [0.43, 0.52, 0.05, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.3, 0.4, 0.2, 0.07, 0.02, 0.01, 0.0], "upstage/solar-decide": [0.999095... |
workflows_v3/wf00248_s012 | workflows_v3/wf00248 | A financial customer support triage system that receives web-form messages from customers reporting issues or requests. | finance | requests submitted through a web form | Hi, I’m a bit confused about my account activity. I recently changed my address on the website, but I’m not sure if the confirmation went through. Also, I noticed a small discrepancy in the interest rate shown on my dashboard compared to what I expected. Could you maybe just clarify how these things work? I don’t need ... | {"q0": {"type": "choice", "instructions": "Which internal team should handle this request?", "criteria": {"Billing and payments": "Billing and payments", "Account access and security": "Account access and security", "Investments and trading": "Investments and trading", "Card services": "Card services", "Loan and credit... | {"q0": {"type": "choice", "choice": "General inquiries", "probabilities": {"Billing and payments": 0.05, "Account access and security": 0.055, "Investments and trading": 0.055, "Card services": 0.05, "Loan and credit": 0.060000000000000005, "General inquiries": 0.73}, "confidence": 0.73}} | {"q0": "incident_routing"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.01, 0.01, 0.0, 0.02, 0.96], "deepseek-v4-flash": [0.1, 0.1, 0.1, 0.1, 0.1, 0.5], "upstage/solar-decide": [0.003151, 0.002781, 0.001023, 0.000548, 0.002454, 0.990043]}} |
workflows_v2/wf00040_s015 | workflows_v2/wf00040 | A customer service triage system for an energy utility that receives live chat transcripts and routes, prioritizes, and escalates each interaction. | energy | live chat transcripts | DM-692864 | Live Chat Transcript | 2024-11-28 | 14:32
Customer: Malik Shapiro
Agent: Lindiwe Okafor
Malik Shapiro: Hi, I’m trying to understand my latest bill. I got an email saying my usage doubled, but that can’t be right. I live alone and I was on vacation for two weeks last month.
Lindiwe Okafor: I understand yo... | {"q0": {"type": "choice", "instructions": "What is the main topic of this chat?", "criteria": {"Billing or payment": "Billing or payment", "Service outage": "Service outage", "Meter reading or usage inquiry": "Meter reading or usage inquiry", "Moving or starting/stopping service": "Moving or starting/stopping service",... | {"q0": {"type": "choice", "choice": "Meter reading or usage inquiry", "probabilities": {"Billing or payment": 0.14500000000000002, "Service outage": 0.0, "Meter reading or usage inquiry": 0.855, "Moving or starting/stopping service": 0.0, "Solar or renewable energy": 0.0, "Other": 0.0}, "confidence": 0.855}, "q1": {"ty... | {"q0": "topic_classification", "q1": "urgency", "q2": "severity", "q3": "fraud_likelihood", "q4": "compliance_risk", "q6": "sentiment", "q7": "action_selection"} | {"q0": {"typesafe/jev-1.13": [0.19, 0.0, 0.81, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.1, 0.0, 0.9, 0.0, 0.0, 0.0], "upstage/solar-decide": [0.004601, 0.001693, 0.993512, 0.000108, 5.1e-05, 3.5e-05]}, "q1": {"typesafe/jev-1.13": [0.17, 0.82, 0.01], "deepseek-v4-flash": [0.2, 0.7, 0.1], "upstage/solar-decide": [0.879477... |
workflows_v3/wf00200_s010 | workflows_v3/wf00200 | A smart-building facility management system that receives occupant service requests submitted via a web form. | iot | requests submitted through a web form | Request reference DH-408933 submitted by Wei Obi on 2025-03-14 at 14:22. Location: Conference Room 3B on the second floor, north wing. When I entered the room for a 2:00 PM presentation, the lights were off. The wall switch near the door did nothing, and the motion sensor in the ceiling corner had its small red LED bli... | {"q0": {"type": "choice", "instructions": "Which queue should this request be routed to for first handling?", "criteria": {"Emergency response": "Emergency response", "Urgent maintenance": "Urgent maintenance", "Routine maintenance": "Routine maintenance", "Information request": "Information request", "Feedback or sugg... | {"q0": {"type": "choice", "choice": "Urgent maintenance", "probabilities": {"Emergency response": 0.025, "Urgent maintenance": 0.735, "Routine maintenance": 0.21500000000000002, "Information request": 0.015, "Feedback or suggestion": 0.01}, "confidence": 0.735}, "q2": {"type": "score", "score": 1.0, "legend": {"0": "Mi... | {"q0": "triage_priority", "q2": "severity", "q3": "root_cause", "q6": "policy_violation"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.77, 0.23, 0.0, 0.0], "deepseek-v4-flash": [0.05, 0.7, 0.2, 0.03, 0.02], "upstage/solar-decide": [0.022716, 0.965906, 0.003947, 0.003484, 0.003947]}, "q2": {"typesafe/jev-1.13": [0.06, 0.65, 0.29, 0.0, 0.0], "deepseek-v4-flash": [0.1, 0.6, 0.3, 0.0, 0.0], "upstage/solar-decide": [0.0... |
workflows_v3/wf00243_s024 | workflows_v3/wf00243 | A legal compliance monitoring app that screens press releases and news items for potential regulatory and reputational issues. | legal_compliance | news items and press releases | FOR IMMEDIATE RELEASE
NEXA BIOLOGICS ANNOUNCES DATA ACCESS AGREEMENT WITH MEDCO HEALTH SYSTEMS
CAMBRIDGE, Mass., March 12, 2025 – Nexa Biologics today announced that it has entered into a data access agreement with Medco Health Systems, a large regional care network. Under the agreement, Medco will provide Nexa with ... | {"q0": {"type": "choice", "instructions": "What is the most likely regulatory domain this item could implicate?", "criteria": {"Securities and financial disclosure": "Securities and financial disclosure", "Privacy and data protection": "Privacy and data protection", "Consumer protection and advertising": "Consumer prot... | {"q0": {"type": "choice", "choice": "Privacy and data protection", "probabilities": {"Securities and financial disclosure": 0.025, "Privacy and data protection": 0.9, "Consumer protection and advertising": 0.025, "Employment and labor": 0.01, "Environmental and safety": 0.01, "Antitrust and competition": 0.015, "None o... | {"q0": "compliance_risk", "q1": "urgency", "q2": "audience_inference", "q3": "data_sensitivity"} | {"q0": {"typesafe/jev-1.13": [0.0, 1.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.05, 0.8, 0.05, 0.02, 0.02, 0.03, 0.03], "upstage/solar-decide": [0.000487, 0.998105, 0.000379, 6.6e-05, 0.000179, 0.000158, 0.000626]}, "q1": {"typesafe/jev-1.13": [0.95, 0.05, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.1, 0.3, 0.4, ... |
workflows_v3/wf00132_s012 | workflows_v3/wf00132 | Aviation social media monitoring application that ingests public social media posts and replies about airlines, airports, and flights. | aviation | social media posts and replies | Just touched down at LIS on SB-91745 and, honestly, Orla Oliveira and the whole cabin crew turned what could’ve been a stressful redeye into a genuinely pleasant flight. The seat was comfy, and they kept the water coming without me having to ask. Kalani Santos’s pre-landing announcement was a nice touch too—clear and c... | {"q0": {"type": "choice", "instructions": "What is the author's overall position toward the airline or service mentioned?", "criteria": {"Supportive": "Supportive", "Neutral": "Neutral", "Critical": "Critical", "Ambivalent": "Ambivalent"}}, "q1": {"type": "choice", "instructions": "What is the predominant evaluation ex... | {"q0": {"type": "choice", "choice": "Supportive", "probabilities": {"Supportive": 0.95, "Neutral": 0.025, "Critical": 0.0, "Ambivalent": 0.025}, "confidence": 0.95}, "q1": {"type": "choice", "choice": "Positive", "probabilities": {"Positive": 0.975, "Neutral": 0.0, "Negative": 0.0, "Mixed": 0.025}, "confidence": 0.975}... | {"q0": "stance_detection", "q1": "sentiment", "q4": "audience_inference"} | {"q0": {"typesafe/jev-1.13": [1.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.9, 0.05, 0.0, 0.05], "upstage/solar-decide": [0.99647, 0.001698, 0.000334, 0.001498]}, "q1": {"typesafe/jev-1.13": [1.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.95, 0.0, 0.0, 0.05], "upstage/solar-decide": [0.990257, 0.003152, 0.000703, 0.005888... |
workflows_v3/wf00156_s008 | workflows_v3/wf00156 | A social media threat intelligence platform that ingests public posts and replies to identify coordinated disinformation campaigns and prioritize responses. | cybersecurity | social media posts and replies | Dr. Elena Marsh here—just finished a late shift and saw this thread. To the person asking about the new ACE inhibitor shortages: I can confirm from our hospital pharmacy that we’ve had to switch several hypertensive patients to losartan this week due to supply issues. For those on lisinopril who are also diabetic, plea... | {"q4": {"type": "choice", "instructions": "Who is the intended primary audience for this post?", "criteria": {"General public": "General public", "Political activists or voters": "Political activists or voters", "Health professionals or patients": "Health professionals or patients", "Investors or financial community": ... | {"q4": {"type": "choice", "choice": "Health professionals or patients", "probabilities": {"General public": 0.1, "Political activists or voters": 0.0, "Health professionals or patients": 0.85, "Investors or financial community": 0.0, "Technology enthusiasts": 0.0, "Youth or students": 0.0, "Local community": 0.05, "Oth... | {"q4": "audience_inference"} | {"q4": {"typesafe/jev-1.13": [0.0, 0.0, 1.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.2, 0.0, 0.7, 0.0, 0.0, 0.0, 0.1, 0.0], "upstage/solar-decide": [0.002455, 0.001314, 0.990603, 0.000293, 0.000332, 0.000332, 0.004048, 0.000621]}} |
workflows_v3/wf00213_s007 | workflows_v3/wf00213 | A social media moderation and response triage platform that processes every incoming post or reply to decide moderation, routing, and response actions. | media | social media posts and replies | Just booked a last-minute flight to Berlin for the trade fair next week. If anyone needs a spare exhibitor badge, DM me—I have two extra from a colleague who cancelled. Also, I’m selling a barely used 4K camera, perfect for vlogging, with extra batteries and a tripod. Shipping worldwide. Contact via the link in my bio.... | {"q0": {"type": "noul", "instructions": "Is the message likely to be experienced as abusive, hostile, or hateful by a reasonable person?"}, "q1": {"type": "choice", "instructions": "What is the primary topic of the message?", "criteria": {"product feedback": "product feedback", "customer support": "customer support", "... | {"q0": {"type": "noul", "noul": 0.015}, "q1": {"type": "choice", "choice": "spam or promotion", "probabilities": {"product feedback": 0.005, "customer support": 0.005, "harassment or abuse": 0.005, "misinformation": 0.005, "praise": 0.005, "spam or promotion": 0.975, "other": 0.0}, "confidence": 0.975}, "q3": {"type": ... | {"q0": "toxicity", "q1": "topic_classification", "q3": "needs_escalation", "q5": "stakeholder_perspective"} | {"q0": {"typesafe/jev-1.13": [0.01], "deepseek-v4-flash": [0.02], "upstage/solar-decide": [0.002263], "respan/span-01": [0.015884196]}, "q1": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 0.0, 0.0, 1.0, 0.0], "deepseek-v4-flash": [0.01, 0.01, 0.01, 0.01, 0.01, 0.95, 0.0], "upstage/solar-decide": [0.000157, 0.000122, 7.4e-05, 0... |
workflows_v2/wf00030_s024 | workflows_v2/wf00030 | A customer support triage bot that receives internal team chat messages about support tickets. | customer_support | internal team chat messages | Hey team, just a quick update on TE-296349. Eitan and I finished the initial repro of the reported sync loop. Turns out the issue only triggers when the customer’s account has more than 50 custom fields—the API call to fetch them times out and then the client retries in a tight loop. We've confirmed it on staging with ... | {"q0": {"type": "score", "instructions": "Rate the overall tone of the message from most negative to most positive.", "criteria": ["Hostile", "Frustrated", "Neutral", "Supportive"]}, "q3": {"type": "choice", "instructions": "What is the central message the team member is trying to convey?", "criteria": {"Request for he... | {"q0": {"type": "score", "score": 2.0, "legend": {"0": "Hostile", "1": "Frustrated", "2": "Neutral", "3": "Supportive"}, "probabilities": {"0": 0.0, "1": 0.05, "2": 0.5700000000000001, "3": 0.38}, "confidence": 0.5700000000000001}, "q3": {"type": "choice", "choice": "Status update", "probabilities": {"Request for help"... | {"q0": "message_tone", "q3": "main_point"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.54, 0.46], "deepseek-v4-flash": [0.0, 0.1, 0.6, 0.3], "upstage/solar-decide": [0.000481, 0.001902, 0.985215, 0.012402]}, "q3": {"typesafe/jev-1.13": [0.0, 1.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.0, 0.9, 0.0, 0.0, 0.0, 0.1], "upstage/solar-decide": [0.000179, 0.99956, ... |
workflows_v3/wf00126_s026 | workflows_v3/wf00126 | A call analytics platform that ingests customer service call transcripts to route follow-up actions and prioritize quality assurance reviews. | data_engineering | call transcripts or call summaries | TG-318575 | Caller: Aiko Wang | Agent: Marcus Chen | Date: 2025-03-14 | Duration: 08:23
Agent: Thank you for calling BrightWave Internet, my name is Marcus. How can I help you today?
Customer: Hi, I’m hoping you can help me. I’ve been a customer for about two years now, and I just got my latest bill. It’s a lot highe... | {"q0": {"type": "score", "instructions": "Rate the overall sentiment expressed by the customer during this call.", "criteria": ["Very negative", "Negative", "Neutral", "Positive", "Very positive"]}, "q1": {"type": "choice", "instructions": "What is the primary issue the customer is calling about?", "criteria": {"Billin... | {"q0": {"type": "score", "score": 3.0, "legend": {"0": "Very negative", "1": "Negative", "2": "Neutral", "3": "Positive", "4": "Very positive"}, "probabilities": {"0": 0.01, "1": 0.04, "2": 0.16999999999999998, "3": 0.7050000000000001, "4": 0.07500000000000001}, "confidence": 0.7050000000000001}, "q1": {"type": "choice... | {"q0": "sentiment", "q1": "topic_classification", "q2": "root_cause", "q3": "owner_assignment", "q4": "churn_risk"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.04, 0.91, 0.05], "deepseek-v4-flash": [0.02, 0.08, 0.3, 0.5, 0.1], "upstage/solar-decide": [0.000428, 0.000157, 9.5e-05, 0.993412, 0.005907]}, "q1": {"typesafe/jev-1.13": [1.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.95, 0.01, 0.02, 0.01, 0.005, 0.005, 0.0], "ups... |
workflows_v3/wf00227_s024 | workflows_v3/wf00227 | A citizen services portal for a state benefits agency that processes incoming constituent emails to route, prioritize, and respond to requests. | government | customer emails | Subject: Payment not received for December
Dear Benefits Team,
I am writing because my December housing assistance payment, reference HS-182723, still hasn't hit my bank account. I checked my direct deposit setup, and the account numbers are correct. I also confirmed with my bank (Chase, branch on 5th Ave) that they ... | {"q4": {"type": "choice", "instructions": "What is the most likely cause of the issue the email describes?", "criteria": {"Agency error or processing mistake": "Agency error or processing mistake", "Missing or incorrect constituent-provided information": "Missing or incorrect constituent-provided information", "System ... | {"q4": {"type": "choice", "choice": "Agency error or processing mistake", "probabilities": {"Agency error or processing mistake": 0.5249999999999999, "Missing or incorrect constituent-provided information": 0.030000000000000002, "System or technical failure": 0.20500000000000002, "Policy or eligibility change": 0.025, ... | {"q4": "root_cause", "q6": "compliance_risk", "q7": "groundedness"} | {"q4": {"typesafe/jev-1.13": [0.7, 0.01, 0.21, 0.0, 0.04, 0.04], "deepseek-v4-flash": [0.35, 0.05, 0.2, 0.05, 0.15, 0.2], "upstage/solar-decide": [0.383107, 0.005465, 0.021613, 0.00095, 0.557418, 0.031447]}, "q6": {"typesafe/jev-1.13": [0.51, 0.32, 0.12, 0.04, 0.01], "deepseek-v4-flash": [0.1, 0.3, 0.4, 0.15, 0.05], "u... |
workflows_v3/wf00200_s006 | workflows_v3/wf00200 | A smart-building facility management system that receives occupant service requests submitted via a web form. | iot | requests submitted through a web form | Subject: Request for Window Covering Adjustment in Conference Room 4B
To the Facilities Team,
I am writing to submit a request regarding the motorized blinds in Conference Room 4B, located on the fourth floor of the west wing. This room is used for client presentations and internal review meetings, and the current co... | {"q4": {"type": "choice", "instructions": "What is the dominant tone of the request text?", "criteria": {"Neutral": "Neutral", "Urgent": "Urgent", "Frustrated": "Frustrated", "Polite": "Polite", "Angry": "Angry", "Anxious": "Anxious"}}} | {"q4": {"type": "choice", "choice": "Polite", "probabilities": {"Neutral": 0.060000000000000005, "Urgent": 0.05, "Frustrated": 0.05, "Polite": 0.84, "Angry": 0.0, "Anxious": 0.0}, "confidence": 0.84}} | {"q4": "message_tone"} | {"q4": {"typesafe/jev-1.13": [0.02, 0.0, 0.0, 0.98, 0.0, 0.0], "deepseek-v4-flash": [0.1, 0.1, 0.1, 0.7, 0.0, 0.0], "upstage/solar-decide": [0.000911, 0.000203, 0.000109, 0.998684, 2.8e-05, 6.6e-05]}} |
workflows_v3/wf00239_s025 | workflows_v3/wf00239 | An IoT network operations center triages incoming incident reports from connected devices to route them and decide the initial response. | iot | incident reports | INCIDENT REPORT
Reference: RR-467199
Submitted by: Yara Yoon (Shift Lead, Tier 1)
Timestamp: 2025-03-17 14:32 UTC
Device cluster: Fleet vehicles, region 7 (urban delivery)
---
At 14:27 UTC, telemetry from vehicle VN-882 (assigned to driver Santiago Wang) began sending intermittent heartbeat signals with unusually hig... | {"q0": {"type": "score", "instructions": "How urgent is this incident for immediate response?", "criteria": ["Low urgency", "Moderate urgency", "High urgency"]}, "q1": {"type": "noul", "instructions": "Does this incident require escalation to a higher support tier or management?"}} | {"q0": {"type": "score", "score": 2.0, "legend": {"0": "Low urgency", "1": "Moderate urgency", "2": "High urgency"}, "probabilities": {"0": 0.05, "1": 0.15, "2": 0.8}, "confidence": 0.8}, "q1": {"type": "noul", "noul": 0.88}} | {"q0": "triage_priority", "q1": "needs_escalation"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 1.0], "deepseek-v4-flash": [0.1, 0.3, 0.6], "upstage/solar-decide": [0.003023, 0.047283, 0.949695]}, "q1": {"typesafe/jev-1.13": [0.96], "deepseek-v4-flash": [0.8], "upstage/solar-decide": [0.969414], "respan/span-01": [0.9455788]}} |
workflows_v3/wf00222_s019 | workflows_v3/wf00222 | A government helpdesk triage application that receives internal team chat messages about citizen cases. | government | internal team chat messages | Hey, just looking at SW-985534 again. Carmen's been on it since yesterday, and the income declaration shows a job at the same company as her brother. The client said she was unemployed, but this payslip from that firm has her name on it, dated last month. Daniela thinks it's just a mix-up, but the signature on the form... | {"q2": {"type": "noul", "instructions": "Does the message indicate that a citizen is attempting to deceive the government?"}, "q7": {"type": "noul", "instructions": "Does the sender express support for the proposed course of action in this message?"}} | {"q2": {"type": "noul", "noul": 0.5800000000000001}, "q7": {"type": "noul", "noul": 0.585}} | {"q2": "fraud_likelihood", "q7": "stance_detection"} | {"q2": {"typesafe/jev-1.13": [0.76], "deepseek-v4-flash": [0.4], "upstage/solar-decide": [0.850932], "respan/span-01": [0.16471581]}, "q7": {"typesafe/jev-1.13": [0.57], "deepseek-v4-flash": [0.6], "upstage/solar-decide": [0.919134], "respan/span-01": [0.3265138]}} |
workflows_v3/wf00209_s015 | workflows_v3/wf00209 | A pharmacovigilance case processing application that receives staff case notes for adverse event reports. | pharma | case notes written by staff | Case note – RP-727147 – Staff: Siddharth Jankowski
Patient: 54-year-old female (weight 68 kg, history of hypertension and type 2 diabetes) on amlodipine 5 mg daily and metformin 1000 mg twice daily. She presented to the ER with complaints of severe dizziness, palpitations, and near-syncope about 2 hours after taking h... | {"q0": {"type": "score", "instructions": "How serious is the patient's condition or outcome described in the note?", "criteria": ["Non-serious", "Mild", "Moderate", "Severe", "Life-threatening or fatal"]}, "q1": {"type": "noul", "instructions": "Should this case be escalated for immediate review or handling beyond the ... | {"q0": {"type": "score", "score": 2.0, "legend": {"0": "Non-serious", "1": "Mild", "2": "Moderate", "3": "Severe", "4": "Life-threatening or fatal"}, "probabilities": {"0": 0.0, "1": 0.07500000000000001, "2": 0.675, "3": 0.25, "4": 0.0}, "confidence": 0.675}, "q1": {"type": "noul", "noul": 0.25}, "q2": {"type": "choice... | {"q0": "severity", "q1": "needs_escalation", "q2": "topic_classification", "q3": "incident_routing", "q4": "claim_support", "q5": "evidence_strength", "q6": "contradiction", "q7": "data_sensitivity"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.05, 0.65, 0.3, 0.0], "deepseek-v4-flash": [0.0, 0.1, 0.7, 0.2, 0.0], "upstage/solar-decide": [0.003276, 0.006121, 0.157857, 0.801662, 0.031084]}, "q1": {"typesafe/jev-1.13": [0.4], "deepseek-v4-flash": [0.1], "upstage/solar-decide": [0.956554], "respan/span-01": [0.05903187]}, "q2":... |
workflows_v3/wf00164_s018 | workflows_v3/wf00164 | A case management system for a social services agency that triages incoming staff case notes to route follow-up actions and flag risks. | ml_platform | case notes written by staff | Case note: Client: Yasmin Mbeki (Ref: GP-381962). Worker: Tomás Yoon. Date: 11/04/2025.
Completed 6-week motivational interviewing series with Yasmin Mbeki, focusing on housing stability and engagement with local benefits office. This was the final scheduled session, per the care plan approved in February. Over the co... | {"q0": {"type": "choice", "instructions": "What is the primary purpose of this case note?", "criteria": {"To document an update on an ongoing case": "To document an update on an ongoing case", "To request a decision or approval from a supervisor": "To request a decision or approval from a supervisor", "To report an inc... | {"q0": {"type": "choice", "choice": "To summarize a completed intervention", "probabilities": {"To document an update on an ongoing case": 0.025, "To request a decision or approval from a supervisor": 0.01, "To report an incident requiring immediate attention": 0.005, "To summarize a completed intervention": 0.85, "To ... | {"q0": "communicative_intent", "q2": "owner_assignment", "q3": "compliance_risk"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 1.0, 0.0, 0.0], "deepseek-v4-flash": [0.05, 0.02, 0.01, 0.7, 0.2, 0.02], "upstage/solar-decide": [0.001031, 9.6e-05, 7.5e-05, 0.997912, 0.000552, 0.000335]}, "q2": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 0.0, 0.0, 0.99, 0.01], "deepseek-v4-flash": [0.05, 0.02, 0.01, 0.01, 0.01... |
workflows_v3/wf00219_s019 | workflows_v3/wf00219 | An ecommerce customer support ticketing system that routes and prioritizes incoming web form requests. | ecommerce | requests submitted through a web form | Subject: Order WZ-75027 – missing items and invoice mismatch
Hi, I received my order today, but the package only had 3 of the 5 items listed on the packing slip. The invoice also shows a different price for the sweater than what I was charged. I called your support line but got disconnected after 10 minutes. Could you... | {"q1": {"type": "score", "instructions": "Rate the emotional intensity of the customer's tone, from calm to highly agitated.", "criteria": ["Calm", "Somewhat tense", "Angry", "Furious"]}, "q2": {"type": "noul", "instructions": "Is this request likely to be fraudulent or intentionally deceptive?"}, "q3": {"type": "noul"... | {"q1": {"type": "score", "score": 1.0, "legend": {"0": "Calm", "1": "Somewhat tense", "2": "Angry", "3": "Furious"}, "probabilities": {"0": 0.12, "1": 0.755, "2": 0.1, "3": 0.025}, "confidence": 0.755}, "q2": {"type": "noul", "noul": 0.07}, "q3": {"type": "noul", "noul": 0.5900000000000001}} | {"q1": "message_tone", "q2": "fraud_likelihood", "q3": "churn_risk"} | {"q1": {"typesafe/jev-1.13": [0.09, 0.91, 0.0, 0.0], "deepseek-v4-flash": [0.15, 0.6, 0.2, 0.05], "upstage/solar-decide": [0.075122, 0.91517, 0.008972, 0.000736]}, "q2": {"typesafe/jev-1.13": [0.09], "deepseek-v4-flash": [0.05], "upstage/solar-decide": [0.019673], "respan/span-01": [0.022645282]}, "q3": {"typesafe/jev-... |
workflows_v3/wf00022_s012 | workflows_v3/wf00022 | MeetingNotes triage app that routes meeting notes to the right owner and flags risks. | ecommerce | meeting notes | Meeting Notes – PW-503193 Support Escalation Review
Date: Oct 12, 2024
Attendees: Ingrid Kaplan, Mei Vargas, Noa Thompson, Dev (Engineering), Priya (Support)
Ingrid opened by summarizing the ticket: a large enterprise client is blocked on a data export feature that was promised for Q3 but slipped to Q4. Mei noted that... | {"q0": {"type": "choice", "instructions": "What is the main topic of this meeting?", "criteria": {"Project status update": "Project status update", "Budget or financial review": "Budget or financial review", "Hiring or personnel": "Hiring or personnel", "Product design or feature": "Product design or feature", "Custome... | {"q0": {"type": "choice", "choice": "Customer issue or support", "probabilities": {"Project status update": 0.05, "Budget or financial review": 0.0, "Hiring or personnel": 0.0, "Product design or feature": 0.05, "Customer issue or support": 0.9, "Strategy or planning": 0.0}, "confidence": 0.9}, "q1": {"type": "choice",... | {"q0": "topic_classification", "q1": "owner_assignment", "q2": "resolution_confidence", "q3": "contradiction", "q4": "communicative_intent"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 0.0, 1.0, 0.0], "deepseek-v4-flash": [0.1, 0.0, 0.0, 0.1, 0.8, 0.0], "upstage/solar-decide": [0.000552, 7.5e-05, 0.000123, 0.000158, 0.998888, 0.000203]}, "q1": {"typesafe/jev-1.13": [0.06, 0.08, 0.0, 0.12, 0.0, 0.0, 0.0, 0.74], "deepseek-v4-flash": [0.2, 0.1, 0.0, 0.1, 0.0,... |
workflows_v3/wf00100_s007 | workflows_v3/wf00100 | A healthcare prior-authorization system that reviews incoming pre-authorization requests and clinician-submitted appeals. | healthcare_ops | proposals and requests for approval | Subject: Appeal of Denial for MRI Lumbar Spine Without Contrast - MD-762305
Dear Prior Authorization Team,
I am writing to formally appeal the denial of the MRI of the lumbar spine without contrast for my patient, Omar Wang, DOB 04/12/1987. The denial letter we received references the lack of documented failure of co... | {"q0": {"type": "noul", "instructions": "Is the primary intent to request a service be approved?"}} | {"q0": {"type": "noul", "noul": 0.99}} | {"q0": "communicative_intent"} | {"q0": {"typesafe/jev-1.13": [0.98], "deepseek-v4-flash": [1.0], "upstage/solar-decide": [0.995682], "respan/span-01": [0.9612985]}} |
workflows_v3/wf00052_s016 | workflows_v3/wf00052 | An HR recruiting platform that receives messages exchanged between hiring partners and recruiting vendors to triage and act on them. | hr_recruiting | messages between partners or vendors | Hi Yusuf,
Thanks for sending over the profile for the Senior Data Engineer role (KT-568969). I've reviewed the CV and the portfolio links you included. The candidate, Ruth Castillo, has a solid background in Python and Spark, and the project experience aligns well with what we're looking for.
However, I'm a bit conce... | {"q0": {"type": "choice", "instructions": "What is this message mainly about?", "criteria": {"Interview scheduling": "Interview scheduling", "Candidate profile sharing": "Candidate profile sharing", "Offer negotiation": "Offer negotiation", "Background check status": "Background check status", "Onboarding logistics": "... | {"q0": {"type": "choice", "choice": "Feedback on candidate", "probabilities": {"Interview scheduling": 0.025, "Candidate profile sharing": 0.25, "Offer negotiation": 0.0, "Background check status": 0.0, "Onboarding logistics": 0.0, "Request for more candidates": 0.17525252525252524, "Feedback on candidate": 0.519696969... | {"q0": "topic_classification", "q1": "emotion_recognition", "q3": "stance_detection", "q4": "fraud_likelihood"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 0.0, 0.0, 0.05, 0.93, 0.01], "deepseek-v4-flash": [0.05, 0.5, 0.0, 0.0, 0.0, 0.3, 0.1, 0.05], "upstage/solar-decide": [0.00437, 0.007205, 0.000406, 0.000975, 0.002339, 0.144716, 0.832783, 0.007205]}, "q1": {"typesafe/jev-1.13": [0.46], "deepseek-v4-flash": [0.2], "upstage/so... |
workflows_v3/wf00094_s023 | workflows_v3/wf00094 | An aviation social media monitoring application that processes posts and replies about flights, airlines, and airports to route and respond to customer issues. | aviation | social media posts and replies | Just landed on VJ-144241 from Hanoi to Ho Chi Minh City and I have to say I’m pretty disappointed with how the crew handled a medical issue mid-flight. Around an hour in, an elderly passenger a few rows ahead started looking really unwell—pale, sweating, and struggling to breathe. The flight attendants were quick to br... | {"q0": {"type": "choice", "instructions": "What is the main subject of this post?", "criteria": {"Flight experience": "Flight experience", "Baggage handling": "Baggage handling", "Booking and payment": "Booking and payment", "Safety and security": "Safety and security", "Customer service interaction": "Customer service... | {"q0": {"type": "choice", "choice": "Flight experience", "probabilities": {"Flight experience": 0.925, "Baggage handling": 0.05, "Booking and payment": 0.0, "Safety and security": 0.0, "Customer service interaction": 0.015, "Airport facilities": 0.0, "Loyalty program": 0.0, "Other aviation-related issue": 0.01}, "confi... | {"q0": "topic_classification", "q1": "severity", "q2": "urgency", "q3": "needs_escalation"} | {"q0": {"typesafe/jev-1.13": [1.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.85, 0.1, 0.0, 0.0, 0.03, 0.0, 0.0, 0.02], "upstage/solar-decide": [0.951234, 0.003028, 0.000765, 0.000464, 0.028725, 0.003431, 0.003028, 0.009326]}, "q1": {"typesafe/jev-1.13": [0.0, 0.1, 0.87, 0.03, 0.0], "deepseek-v4-flash"... |
workflows_v3/wf00057_s016 | workflows_v3/wf00057 | A voice-of-customer analytics platform for manufacturers that ingests free-text survey and feedback responses from distributors, end customers, and internal teams. | manufacturing | free-text survey or feedback responses | We received a new shipment of the DW-548151 units last week, and I’m trying to follow the setup guide that came with them. The manual shows a different connector layout than what’s actually on the back panel—the diagrams show two USB ports, but ours has one USB and a weird round plug. I asked our distributor, Elif Lope... | {"q0": {"type": "choice", "instructions": "What is the dominant emotion the respondent conveys about the manufacturer or its product?", "criteria": {"Satisfied": "Satisfied", "Frustrated": "Frustrated", "Anxious": "Anxious", "Disappointed": "Disappointed", "Grateful": "Grateful", "Angry": "Angry", "Neutral": "Neutral",... | {"q0": {"type": "choice", "choice": "Confused", "probabilities": {"Satisfied": 0.01, "Frustrated": 0.16499999999999998, "Anxious": 0.1, "Disappointed": 0.05, "Grateful": 0.0, "Angry": 0.025, "Neutral": 0.015, "Confused": 0.635}, "confidence": 0.635}, "q2": {"type": "choice", "choice": "Customer Support", "probabilities... | {"q0": "emotion_recognition", "q2": "incident_routing", "q3": "urgency"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.03, 0.0, 0.0, 0.0, 0.0, 0.0, 0.97], "deepseek-v4-flash": [0.02, 0.3, 0.2, 0.1, 0.0, 0.05, 0.03, 0.3], "upstage/solar-decide": [0.000123, 0.999762, 1.3e-05, 5e-06, 8e-06, 6.6e-05, 1e-06, 2.1e-05]}, "q2": {"typesafe/jev-1.13": [0.0, 0.09, 0.16, 0.0, 0.59, 0.0, 0.0, 0.0, 0.0, 0.16, 0.0... |
workflows_v3/wf00153_s020 | workflows_v3/wf00153 | A food safety incident triage system that receives consumer and industry incident reports. | food_safety | incident reports | REPORT ID: ZJ-982248
SUBMITTED: 2025-04-07, 14:32
REPORTER: Andrés Kowalski, shift supervisor, Riverbend Poultry Processing, LLC (caller ID verified)
SUBJECT: Product withdrawal - whole frozen chicken, 1.2 kg, batch code RBP-2203-09, packed 2025-03-20, best before 2026-03-20
DETAILS: I am calling because we have ident... | {"q0": {"type": "score", "instructions": "How urgent is this incident for public health response?", "criteria": ["low", "moderate", "high"]}, "q1": {"type": "choice", "instructions": "What is the reporter primarily trying to do?", "criteria": {"report a possible hazard": "report a possible hazard", "seek information or... | {"q0": {"type": "score", "score": 2.0, "legend": {"0": "low", "1": "moderate", "2": "high"}, "probabilities": {"0": 0.05, "1": 0.19, "2": 0.76}, "confidence": 0.76}, "q1": {"type": "choice", "choice": "seek information or guidance", "probabilities": {"report a possible hazard": 0.45499999999999996, "seek information or... | {"q0": "triage_priority", "q1": "communicative_intent", "q2": "audience_inference", "q3": "sentiment", "q5": "fraud_likelihood"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.08, 0.92], "deepseek-v4-flash": [0.1, 0.3, 0.6], "upstage/solar-decide": [0.000486, 0.004607, 0.994907]}, "q1": {"typesafe/jev-1.13": [0.41, 0.59, 0.0], "deepseek-v4-flash": [0.5, 0.5, 0.0], "upstage/solar-decide": [0.060072, 0.939683, 0.000246]}, "q2": {"typesafe/jev-1.13": [0.94, ... |
workflows_v3/wf00022_s001 | workflows_v3/wf00022 | MeetingNotes triage app that routes meeting notes to the right owner and flags risks. | ecommerce | meeting notes | Meeting notes - MG-611912 - Project Atlas sync.
Attendees: Eitan Singh (lead), Nia Fernandes, Thuy Lopes.
Nia presented updated integration specs; Thuy flagged that the API sandbox is unstable due to a vendor upgrade. Eitan agreed to test the fallback endpoint by Friday. Budget approval for the next milestone is still ... | {"q2": {"type": "score", "instructions": "How confident are you that the issues discussed in this meeting will be resolved as planned?", "criteria": ["Very low", "Low", "Moderate", "High", "Very high"]}} | {"q2": {"type": "score", "score": 2.0, "legend": {"0": "Very low", "1": "Low", "2": "Moderate", "3": "High", "4": "Very high"}, "probabilities": {"0": 0.025, "1": 0.14, "2": 0.645, "3": 0.16499999999999998, "4": 0.025}, "confidence": 0.645}} | {"q2": "resolution_confidence"} | {"q2": {"typesafe/jev-1.13": [0.0, 0.08, 0.89, 0.03, 0.0], "deepseek-v4-flash": [0.05, 0.2, 0.4, 0.3, 0.05], "upstage/solar-decide": [0.002173, 0.993532, 0.003162, 0.000333, 0.0008]}} |
workflows_v3/wf00161_s019 | workflows_v3/wf00161 | A review moderation and routing system that processes incoming product or service reviews to decide on visibility, response, and escalation. | logistics | product or service reviews | I’m writing to express my frustration with my recent order from your store, reference HL-398158. I placed the order on the 14th, and the tracking showed it would arrive by the 19th. On the 18th, I saw it had been marked as "out for delivery," which was great. But by 7 PM, nothing had arrived. I checked the tracking aga... | {"q2": {"type": "choice", "instructions": "What is the most plausible root cause of the problem described in the review?", "criteria": {"Product quality or defect": "Product quality or defect", "Delivery or logistics issue": "Delivery or logistics issue", "Customer service or support issue": "Customer service or suppor... | {"q2": {"type": "choice", "choice": "Delivery or logistics issue", "probabilities": {"Product quality or defect": 0.01, "Delivery or logistics issue": 0.95, "Customer service or support issue": 0.025, "Billing or pricing issue": 0.005, "User misunderstanding or misuse": 0.005, "No problem described": 0.005}, "confidenc... | {"q2": "root_cause", "q3": "stakeholder_perspective"} | {"q2": {"typesafe/jev-1.13": [0.0, 1.0, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.02, 0.9, 0.05, 0.01, 0.01, 0.01], "upstage/solar-decide": [0.000487, 0.997794, 0.000709, 8.5e-05, 0.000123, 0.000803]}, "q3": {"typesafe/jev-1.13": [0.98, 0.01, 0.01, 0.0, 0.0], "deepseek-v4-flash": [0.6, 0.2, 0.15, 0.02, 0.03], "upsta... |
workflows_v3/wf00239_s009 | workflows_v3/wf00239 | An IoT network operations center triages incoming incident reports from connected devices to route them and decide the initial response. | iot | incident reports | Incident KT-203709 from sensor node 44-B7 in the cold storage unit at the harbor facility. Ambient temperature logged 14.2°C for 18 minutes during a door seal replacement, triggered by a routine maintenance action logged by technician Lindiwe Mendoza. The unit's primary sensor array remained within the 2–8°C range, and... | {"q6": {"type": "score", "instructions": "How likely is this incident to lead to a compliance or regulatory breach?", "criteria": ["Low risk", "Moderate risk", "High risk", "Critical risk"]}} | {"q6": {"type": "score", "score": 0.0, "legend": {"0": "Low risk", "1": "Moderate risk", "2": "High risk", "3": "Critical risk"}, "probabilities": {"0": 0.8049999999999999, "1": 0.175, "2": 0.015, "3": 0.005}, "confidence": 0.8049999999999999}} | {"q6": "compliance_risk"} | {"q6": {"typesafe/jev-1.13": [0.76, 0.23, 0.01, 0.0], "deepseek-v4-flash": [0.85, 0.12, 0.02, 0.01], "upstage/solar-decide": [0.993333, 0.005213, 0.001026, 0.000428]}} |
workflows_v2/wf00049_s024 | workflows_v2/wf00049 | An aviation customer relations system that triages and responds to incoming passenger emails. | aviation | customer emails | Dear Sir/Madam, I am writing to ask about my travelling companion. My uncle, Andrés Quispe, uses a wheelchair and we have a booking on your flight EA-650413 next month. I tried to add a special assistance request through the website, but the system would not let me. Could you please add it for him? Also, I want to conf... | {"q0": {"type": "choice", "instructions": "What is the main subject of this email?", "criteria": {"Flight booking or reservation": "Flight booking or reservation", "Baggage issue or lost items": "Baggage issue or lost items", "Flight delay or cancellation": "Flight delay or cancellation", "Customer service complaint": ... | {"q0": {"type": "choice", "choice": "Special assistance request", "probabilities": {"Flight booking or reservation": 0.1, "Baggage issue or lost items": 0.0, "Flight delay or cancellation": 0.0, "Customer service complaint": 0.0, "Safety or security concern": 0.0, "Frequent flyer program": 0.1, "Special assistance requ... | {"q0": "topic_classification", "q3": "incident_routing"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 1.0, 0.0], "deepseek-v4-flash": [0.2, 0.0, 0.0, 0.0, 0.0, 0.2, 0.6, 0.0], "upstage/solar-decide": [0.005174, 0.000375, 0.000618, 0.004029, 0.00168, 0.001903, 0.98593, 0.000292]}, "q3": {"typesafe/jev-1.13": [0.09, 0.0, 0.0, 0.0, 0.0, 0.0, 0.91, 0.0], "deepseek... |
workflows_v3/wf00141_s000 | workflows_v3/wf00141 | A telecom review triage system that reads customer reviews of mobile plans, devices, and support interactions to route urgent issues and prioritize follow-up actions. | telecom | product or service reviews | I've been with this provider for about four years now, and I wanted to share something that happened over the last few weeks. I'm not one to write reviews usually, but this felt worth mentioning. I had some trouble with my data connection at home – it kept dropping during video calls for work, which was getting really ... | {"q0": {"type": "noul", "instructions": "Does this review indicate the customer is likely to cancel their service or switch providers?"}, "q1": {"type": "choice", "instructions": "What is the primary purpose of this review?", "criteria": {"praise": "praise", "complaint": "complaint", "request for help": "request for he... | {"q0": {"type": "noul", "noul": 0.035}, "q1": {"type": "choice", "choice": "praise", "probabilities": {"praise": 0.95, "complaint": 0.025, "request for help": 0.0, "suggestion": 0.025}, "confidence": 0.95}, "q2": {"type": "choice", "choice": "positive", "probabilities": {"strongly negative": 0.0, "mildly negative": 0.0... | {"q0": "churn_risk", "q1": "communicative_intent", "q2": "stance_detection", "q3": "customer_effort"} | {"q0": {"typesafe/jev-1.13": [0.02], "deepseek-v4-flash": [0.05], "upstage/solar-decide": [0.010045], "respan/span-01": [0.020102484]}, "q1": {"typesafe/jev-1.13": [1.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.9, 0.05, 0.0, 0.05], "upstage/solar-decide": [0.998706, 0.001169, 8.5e-05, 4e-05]}, "q2": {"typesafe/jev-1.13"... |
workflows_v3/wf00189_s012 | workflows_v3/wf00189 | A contract management system that ingests meeting notes and routes follow-up actions to legal, finance, or procurement teams based on the discussion. | procurement | meeting notes | Yara Achterberg opened the meeting by summarizing the Q3 supplier audit results, noting that Bongani Vargas had already flagged the recurring non-compliance issue in the DX-222017 contract. She then moved to the upcoming merger with a European partner, where Olumide Kaplan asked for the legal team's timeline on the dat... | {"q0": {"type": "score", "instructions": "Rate how clearly the meeting notes focus on a single central decision or conclusion versus covering many unrelated topics.", "criteria": ["Single clear point", "Mostly one point", "Mixed topics", "Several distinct points", "No clear point"]}, "q1": {"type": "choice", "instructi... | {"q0": {"type": "score", "score": 3.0, "legend": {"0": "Single clear point", "1": "Mostly one point", "2": "Mixed topics", "3": "Several distinct points", "4": "No clear point"}, "probabilities": {"0": 0.025, "1": 0.05, "2": 0.16999999999999998, "3": 0.615, "4": 0.14}, "confidence": 0.615}, "q1": {"type": "choice", "ch... | {"q0": "main_point", "q1": "communicative_intent"} | {"q0": {"typesafe/jev-1.13": [0.0, 0.0, 0.04, 0.73, 0.23], "deepseek-v4-flash": [0.05, 0.1, 0.3, 0.5, 0.05], "upstage/solar-decide": [0.000179, 0.000109, 0.00038, 0.998845, 0.000488]}, "q1": {"typesafe/jev-1.13": [0.99, 0.01, 0.0, 0.0, 0.0, 0.0], "deepseek-v4-flash": [0.7, 0.1, 0.1, 0.05, 0.05, 0.0], "upstage/solar-dec... |
workflows_v3/wf00147_s006 | workflows_v3/wf00147 | A customer feedback analytics system that processes open-ended survey responses to route complaints and improve support. | finance | free-text survey or feedback responses | I finally got through to support after three tries, but the real hassle started when they asked me to verify my purchase. I had to dig up the original email from last November, find the order number, and then upload a screenshot to their portal. They said the reference RB-541022 didn't match their system, so Nia Lopes ... | {"q3": {"type": "noul", "instructions": "Did the customer have to perform extra work or go through unusual steps to resolve their issue?"}} | {"q3": {"type": "noul", "noul": 0.98}} | {"q3": "customer_effort"} | {"q3": {"typesafe/jev-1.13": [0.96], "deepseek-v4-flash": [1.0], "upstage/solar-decide": [0.988227], "respan/span-01": [0.9546181]}} |
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