{ "title": "Customer service", "workflow": "customer_service", "snapshot_date": "2026-09-28", "default_reference": "consensus", "labelsets": [ "openai", "anthropic", "consensus" ], "policies": [ { "policy_id": "A", "title": "A" }, { "policy_id": "B", "title": "B" }, { "policy_id": "C", "title": "C" } ], "metrics": [ { "metric_id": "accuracy", "title": "Exact action-set accuracy", "comparison": "exact_actions" } ], "blend": { "method": "mean_probabilities", "missing_source": "use_available_source", "question_alignment": "same case, node, question definition and state" }, "coverage": { "cases": 204, "questions": 3287, "openai_cases": 204, "openai_opus_fallback_cases": 0, "anthropic_cases": 204, "anthropic_opus_fallback_cases": 0, "consensus_cases": 204, "consensus_opus_fallback_cases": 0, "runs": 9, "run_results": 1836, "run_questions": 29204 }, "encodings": { "*_json": "JSON-encoded UTF-8 text", "probabilities": "list of option/probability pairs" }, "runs": { "code-anthropic-claude-haiku-4-5-default-d63e9617cb49": { "model": { "name": "claude-haiku-4-5", "provider": "anthropic", "reasoning_effort": "default", "question_mode": "all" }, "cases": 204, "decisions": 612, "questions": 3236, "scores": [ { "metric_id": "accuracy", "value": 0.553921568627451, "denominator": 612 } ], "mean_cost_usd": 0.007350911764705883, "cost_cases": 204, "mean_wall_time_s": 8.790272221405758, "wall_time_cases": 204, "mean_summed_call_time_s": 8.78951147092819, "summed_call_time_cases": 204, "cost_bases": [ "estimated_uncached" ] }, "code-anthropic-claude-opus-5-default-f172dd0e6c00": { "model": { "name": "claude-opus-5", "provider": "anthropic", "reasoning_effort": "default", "question_mode": "all" }, "cases": 204, "decisions": 612, "questions": 3266, "scores": [ { "metric_id": "accuracy", "value": 0.7238562091503268, "denominator": 612 } ], "mean_cost_usd": 0.05788924019607843, "cost_cases": 204, "mean_wall_time_s": 16.610243713037526, "wall_time_cases": 204, "mean_summed_call_time_s": 16.609724242833682, "summed_call_time_cases": 204, "cost_bases": [ "estimated_uncached" ] }, "code-anthropic-claude-sonnet-5-default-c8a179364ad7": { "model": { "name": "claude-sonnet-5", "provider": "anthropic", "reasoning_effort": "default", "question_mode": "all" }, "cases": 204, "decisions": 612, "questions": 3280, "scores": [ { "metric_id": "accuracy", "value": 0.6928104575163399, "denominator": 612 } ], "mean_cost_usd": 0.02635137254901961, "cost_cases": 204, "mean_wall_time_s": 14.336645960371813, "wall_time_cases": 204, "mean_summed_call_time_s": 14.336151074526795, "summed_call_time_cases": 204, "cost_bases": [ "estimated_uncached" ] }, "code-fireworks-deepseek-v4-flash-0731-default-a6087853840b": { "model": { "name": "accounts/fireworks/models/deepseek-v4-flash-0731", "provider": "fireworks", "reasoning_effort": "default", "question_mode": "all" }, "cases": 204, "decisions": 612, "questions": 3280, "scores": [ { "metric_id": "accuracy", "value": 0.7679738562091504, "denominator": 612 } ], "mean_cost_usd": 0.002850576666666667, "cost_cases": 204, "mean_wall_time_s": 34.5697924340105, "wall_time_cases": 204, "mean_summed_call_time_s": 34.56927593259538, "summed_call_time_cases": 204, "cost_bases": [ "estimated_uncached" ] }, "code-fireworks-deepseek-v4-pro-0813-default-365cf979d29c": { "model": { "name": "accounts/fireworks/models/deepseek-v4-pro-0813", "provider": "fireworks", "reasoning_effort": "default", "question_mode": "all" }, "cases": 204, "decisions": 612, "questions": 3276, "scores": [ { "metric_id": "accuracy", "value": 0.761437908496732, "denominator": 612 } ], "mean_cost_usd": 0.023154514705882354, "cost_cases": 204, "mean_wall_time_s": 58.56676029024175, "wall_time_cases": 204, "mean_summed_call_time_s": 58.5662230808281, "summed_call_time_cases": 204, "cost_bases": [ "estimated_uncached" ] }, "code-openai-gpt-5.6-luna-default-aa4404279183": { "model": { "name": "gpt-5.6-luna", "provider": "openai", "reasoning_effort": "default", "question_mode": "all" }, "cases": 204, "decisions": 612, "questions": 3209, "scores": [ { "metric_id": "accuracy", "value": 0.7140522875816994, "denominator": 612 } ], "mean_cost_usd": 0.0013295960784313727, "cost_cases": 204, "mean_wall_time_s": 8.764105128906165, "wall_time_cases": 204, "mean_summed_call_time_s": 8.76364097778295, "summed_call_time_cases": 204, "cost_bases": [ "estimated_uncached" ] }, "code-openai-gpt-5.6-sol-default-7502951ef755": { "model": { "name": "gpt-5.6-sol", "provider": "openai", "reasoning_effort": "default", "question_mode": "all" }, "cases": 204, "decisions": 612, "questions": 3229, "scores": [ { "metric_id": "accuracy", "value": 0.7826797385620915, "denominator": 612 } ], "mean_cost_usd": 0.03229411764705883, "cost_cases": 204, "mean_wall_time_s": 10.14538173614111, "wall_time_cases": 204, "mean_summed_call_time_s": 10.144910455658557, "summed_call_time_cases": 204, "cost_bases": [ "estimated_uncached" ] }, "code-openai-gpt-5.6-terra-default-22ad6b1477b9": { "model": { "name": "gpt-5.6-terra", "provider": "openai", "reasoning_effort": "default", "question_mode": "all" }, "cases": 204, "decisions": 612, "questions": 3158, "scores": [ { "metric_id": "accuracy", "value": 0.7271241830065359, "denominator": 612 } ], "mean_cost_usd": 0.011057607843137257, "cost_cases": 204, "mean_wall_time_s": 5.998082326374738, "wall_time_cases": 204, "mean_summed_call_time_s": 5.997633185609718, "summed_call_time_cases": 204, "cost_bases": [ "estimated_uncached" ] }, "code-typesafe-jev-1.13.0-off-0db7e885e1f2": { "model": { "name": "jev-1.13.0", "provider": "typesafe", "reasoning_effort": "off", "question_mode": "all" }, "cases": 204, "decisions": 612, "questions": 3270, "scores": [ { "metric_id": "accuracy", "value": 0.7598039215686274, "denominator": 612 } ], "mean_cost_usd": 0.00010711111764705883, "cost_cases": 204, "mean_wall_time_s": 0.3749091791025564, "wall_time_cases": 204, "mean_summed_call_time_s": 0.3744574425589092, "summed_call_time_cases": 204, "cost_bases": [ "estimated_uncached" ] } }, "run_results": { "route": "code", "reference": "consensus", "primary_metric": "accuracy", "selection": "Final plots: highest primary accuracy per selected model configuration.", "overall_aggregation": "Equal workflow means for configurations represented in all four workflows." } }