case_id large_stringlengths 20 45 | input_json large_stringlengths 569 1.96k | metadata_json large_stringlengths 90 363 | openai dict | anthropic dict | consensus dict |
|---|---|---|---|---|---|
access-2fa-old-number-flight/t0 | {"case_id":"access-2fa-old-number-flight/t0","dialog_id":"access-2fa-old-number-flight","turn":0,"transcript":[{"speaker":"customer","text":"I changed phone numbers last month and now the login code still goes to my old number. I fly out tomorrow morning and need the app to keep an eye on the card while I'm away. How d... | {"dialog_id":"access-2fa-old-number-flight","turn":0,"theme":"access","note":"2FA phone changed, travel tomorrow: urgency 'pressing'. B raises priority; C high tier sets urgent; all give account_recovery_steps."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
"arguments_json": "{\"intent\":\"account... |
access-2fa-old-number-flight/t1 | {"case_id":"access-2fa-old-number-flight/t1","dialog_id":"access-2fa-old-number-flight","turn":1,"transcript":[{"speaker":"customer","text":"I changed phone numbers last month and now the login code still goes to my old number. I fly out tomorrow morning and need the app to keep an eye on the card while I'm away. How d... | {"dialog_id":"access-2fa-old-number-flight","turn":1,"theme":"access","note":"Quoted regulator suggestion plus explicit negation: threat_legal_regulatory should be no. Calm. Expect recovery steps, not compliance."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
"arguments_json": "{\"intent\":\"account... |
access-2fa-old-number-flight/t2 | {"case_id":"access-2fa-old-number-flight/t2","dialog_id":"access-2fa-old-number-flight","turn":2,"transcript":[{"speaker":"customer","text":"I changed phone numbers last month and now the login code still goes to my old number. I fly out tomorrow morning and need the app to keep an eye on the card while I'm away. How d... | {"dialog_id":"access-2fa-old-number-flight","turn":2,"theme":"access","note":"Still waiting on recovery, adds a general question: issue_resolved should be no. Intent stays account_access vs general_question; either way an explanation, not a close."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
"arguments_json": "{\"intent\":\"account... |
access-app-spinner-indirect-human/t0 | {"case_id":"access-app-spinner-indirect-human/t0","dialog_id":"access-app-spinner-indirect-human","turn":0,"transcript":[{"speaker":"customer","text":"The app has been stuck on the loading spinner for two days. Deleted it, reinstalled, same thing. The website says 'session expired' every time I try. iPhone if that matt... | {"dialog_id":"access-app-spinner-indirect-human","turn":0,"theme":"access","note":"App not loading, concrete details, no time pressure. Intent account_access vs general_question; expect recovery steps or an explanation, no escalation."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
"arguments_json": "{\"intent\":\"account... |
access-app-spinner-indirect-human/t1 | {"case_id":"access-app-spinner-indirect-human/t1","dialog_id":"access-app-spinner-indirect-human","turn":1,"transcript":[{"speaker":"customer","text":"The app has been stuck on the loading spinner for two days. Deleted it, reinstalled, same thing. The website says 'session expired' every time I try. iPhone if that matt... | {"dialog_id":"access-app-spinner-indirect-human","turn":1,"theme":"access","note":"Indirect request for a person, frustration around level 2. A (0.5) and C high tier hand off; B needs requests_human > 0.7 and may keep the conversation."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"hand... |
access-code-error-self-resolved/t0 | {"case_id":"access-code-error-self-resolved/t0","dialog_id":"access-code-error-self-resolved","turn":0,"transcript":[{"speaker":"customer","text":"hey I cant get into the app, it keeps saying 'something went wrong' after I put in the code. tried like 6 times over the last hour. no big deal but annoying, I wanna pay my ... | {"dialog_id":"access-code-error-self-resolved","turn":0,"theme":"access","note":"Repeated failed attempts and a due date four days out: urgency between 1 and 2, B's E[urgency] > 1.5 is the close call. Intent account_access; expect recovery steps."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
"arguments_json": "{\"intent\":\"account... |
access-code-error-self-resolved/t1 | {"case_id":"access-code-error-self-resolved/t1","dialog_id":"access-code-error-self-resolved","turn":1,"transcript":[{"speaker":"customer","text":"hey I cant get into the app, it keeps saying 'something went wrong' after I put in the code. tried like 6 times over the last hour. no big deal but annoying, I wanna pay my ... | {"dialog_id":"access-code-error-self-resolved","turn":1,"theme":"access","note":"Resolved itself mid-thread, calm: auto-close everywhere, including C's high tier which needs almost no frustration mass."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"clos... |
access-declined-gas-station-child/t0 | {"case_id":"access-declined-gas-station-child/t0","dialog_id":"access-declined-gas-station-child","turn":0,"transcript":[{"speaker":"customer","text":"CARD DECLINED AT THE GAS STATION. im at the pump with my 4 year old in the back seat, quarter tank, 40 miles from home, its 9pm. I have NOT lost the card, its in my hand... | {"dialog_id":"access-declined-gas-station-child","turn":0,"theme":"access","note":"Stranded now with a child: urgency 3. A sets urgent and hands off; B raises priority and explains; C low tier sets urgent and explains. Caps read as stress, frustration around 2."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"hand... |
access-declined-gas-station-child/t1 | {"case_id":"access-declined-gas-station-child/t1","dialog_id":"access-declined-gas-station-child","turn":1,"transcript":[{"speaker":"customer","text":"CARD DECLINED AT THE GAS STATION. im at the pump with my 4 year old in the back seat, quarter tank, 40 miles from home, its 9pm. I have NOT lost the card, its in my hand... | {"dialog_id":"access-declined-gas-station-child","turn":1,"theme":"access","note":"Went through, so partly resolved, but anger at the system with undirected profanity: frustration 3, not 4. A hands off (P(>=3) > 0.35); B empathizes then may close; C low tier's 0.7 handoff bar is the close call."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"hand... |
access-declined-lisbon-hotel/t0 | {"case_id":"access-declined-lisbon-hotel/t0","dialog_id":"access-declined-lisbon-hotel","turn":0,"transcript":[{"speaker":"customer","text":"Good evening. I am in Lisbon for work and my card was refused at two restaurants and one ATM today. Before leaving I did not inform you of travel, perhaps this is the reason? I wo... | {"dialog_id":"access-declined-lisbon-hotel","turn":0,"theme":"access","note":"Declined abroad, formal non-native register, payment due Friday: urgency 2. B sets high priority; C low tier does not (needs P(>=3) > 0.6). All explain."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"expl... |
access-declined-lisbon-hotel/t1 | {"case_id":"access-declined-lisbon-hotel/t1","dialog_id":"access-declined-lisbon-hotel","turn":1,"transcript":[{"speaker":"customer","text":"Good evening. I am in Lisbon for work and my card was refused at two restaurants and one ATM today. Before leaving I did not inform you of travel, perhaps this is the reason? I wo... | {"dialog_id":"access-declined-lisbon-hotel","turn":1,"theme":"access","note":"Fixed, with a competitor comparison and an explicit negation of switching: churn level 1, not 2, so B's retention offer (P(>=2) > 0.5) should not fire. Resolved but not fully calm."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"clos... |
access-declined-lisbon-hotel/t2 | {"case_id":"access-declined-lisbon-hotel/t2","dialog_id":"access-declined-lisbon-hotel","turn":2,"transcript":[{"speaker":"customer","text":"Good evening. I am in Lisbon for work and my card was refused at two restaurants and one ATM today. Before leaving I did not inform you of travel, perhaps this is the reason? I wo... | {"dialog_id":"access-declined-lisbon-hotel","turn":2,"theme":"access","note":"New general question after the decline is resolved: issue_resolved no, intent drifts to general_question. Expect explain_charge_or_policy, no close."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"expl... |
access-declined-online-buried-vape/t0 | {"case_id":"access-declined-online-buried-vape/t0","dialog_id":"access-declined-online-buried-vape","turn":0,"transcript":[{"speaker":"customer","text":"Trying to pay my kid's school lunch account online and the card keeps getting declined, three tries. It was fine last week. Also there's some $62.50 thing from a vape ... | {"dialog_id":"access-declined-online-buried-vape","turn":0,"theme":"access","note":"Decline story with an unrecognised charge buried in it: intent card_declined by stated outcome, but reports_unauthorized should clear 0.5. A and C ask about possession; B disputes at once."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
"arguments_json": "{\"intent\":\"card_de... |
access-declined-online-buried-vape/t1 | {"case_id":"access-declined-online-buried-vape/t1","dialog_id":"access-declined-online-buried-vape","turn":1,"transcript":[{"speaker":"customer","text":"Trying to pay my kid's school lunch account online and the card keeps getting declined, three tries. It was fine last week. Also there's some $62.50 thing from a vape ... | {"dialog_id":"access-declined-online-buried-vape","turn":1,"theme":"access","note":"Card in hand, charge on file, unauthorized now confirmed. A proposes a freeze; B opens a dispute; C proposes a dispute."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
"arguments_json": "{\"intent\":\"card_de... |
access-declined-online-buried-vape/t2 | {"case_id":"access-declined-online-buried-vape/t2","dialog_id":"access-declined-online-buried-vape","turn":2,"transcript":[{"speaker":"customer","text":"Trying to pay my kid's school lunch account online and the card keeps getting declined, three tries. It was fine last week. Also there's some $62.50 thing from a vape ... | {"dialog_id":"access-declined-online-buried-vape","turn":2,"theme":"access","note":"Resigned 'sure, whatever' to the pending freeze: accepts, but confidence is the test. B (0.5) executes, A (0.6) likely, C high tier needs 0.75."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "freeze_card",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "freeze_card",
... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "freeze_card",
"arguments_json": "{\"card_id\":\"card-... |
access-declined-self-frozen/t0 | {"case_id":"access-declined-self-frozen/t0","dialog_id":"access-declined-self-frozen","turn":0,"transcript":[{"speaker":"customer","text":"my card got declined at the pharmacy just now. tried twice. its embarrassing. whats going on"}],"customer":{"tenure_months":22,"vip":false,"prior_contacts_30d":0,"prior_refunds_90d"... | {"dialog_id":"access-declined-self-frozen","turn":0,"theme":"access","note":"Decline complaint, card on file is frozen. Intent card_declined, frustration around 1-2, urgency 'soon'. Expect explain_charge_or_policy."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"expl... |
access-declined-self-frozen/t1 | {"case_id":"access-declined-self-frozen/t1","dialog_id":"access-declined-self-frozen","turn":1,"transcript":[{"speaker":"customer","text":"my card got declined at the pharmacy just now. tried twice. its embarrassing. whats going on"},{"speaker":"assistant","text":"Sorry about that. I've had a look and the card ending 8... | {"dialog_id":"access-declined-self-frozen","turn":1,"theme":"access","note":"Card found, in hand, nothing unauthorized: reports_unauthorized no. Medication today sits between urgency 2 and 3; A's stranded rule (P(>=3) > 0.4) is the close call."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"expl... |
access-declined-self-frozen/t2 | {"case_id":"access-declined-self-frozen/t2","dialog_id":"access-declined-self-frozen","turn":2,"transcript":[{"speaker":"customer","text":"my card got declined at the pharmacy just now. tried twice. its embarrassing. whats going on"},{"speaker":"assistant","text":"Sorry about that. I've had a look and the card ending 8... | {"dialog_id":"access-declined-self-frozen","turn":2,"theme":"access","note":"Resolved and calm: auto-close everywhere."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"clos... |
access-expired-card-never-arrived/t0 | {"case_id":"access-expired-card-never-arrived/t0","dialog_id":"access-expired-card-never-arrived","turn":0,"transcript":[{"speaker":"customer","text":"My card was declined at the grocery store, the cashier said it's expired. It does say 08/26 on it. I never got a new one in the mail. Money's a bit tight this month so I... | {"dialog_id":"access-expired-card-never-arrived","turn":0,"theme":"access","note":"Card expired because the replacement never arrived: card_declined vs delivery_issue, with an order on file. Hardship level 1, urgency 2. Either intent leads to an explanation or the order status."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"hand... |
access-expired-card-never-arrived/t1 | {"case_id":"access-expired-card-never-arrived/t1","dialog_id":"access-expired-card-never-arrived","turn":1,"transcript":[{"speaker":"customer","text":"My card was declined at the grocery store, the cashier said it's expired. It does say 08/26 on it. I never got a new one in the mail. Money's a bit tight this month so I... | {"dialog_id":"access-expired-card-never-arrived","turn":1,"theme":"access","note":"Yes to a reissue that is not a PENDING action, so nothing executes on consent. Hypothetical churn ('might have to think about') sits between levels 1 and 2 for B's retention rule; hardship rises to 2-3 (late on rent)."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
"arguments_json": "{\"intent\":\"deliver... |
access-expired-card-never-arrived/t2 | {"case_id":"access-expired-card-never-arrived/t2","dialog_id":"access-expired-card-never-arrived","turn":2,"transcript":[{"speaker":"customer","text":"My card was declined at the grocery store, the cashier said it's expired. It does say 08/26 on it. I never got a new one in the mail. Money's a bit tight this month so I... | {"dialog_id":"access-expired-card-never-arrived","turn":2,"theme":"access","note":"Calm follow-up question while waiting on the card: not resolved, general_question drift. Expect an explanation, no close."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
"arguments_json": "{\"intent\":\"deliver... |
access-kid-passcode-last-four/t0 | {"case_id":"access-kid-passcode-last-four/t0","dialog_id":"access-kid-passcode-last-four","turn":0,"transcript":[{"speaker":"customer","text":"Locked out of the app after my kid mashed the wrong passcode like 5 times. My card is the one ending in 4471 if you need it. Would be nice to have it back before the weekend, no... | {"dialog_id":"access-kid-passcode-last-four","turn":0,"theme":"access","note":"Only a last-four is shared: shares_credentials must be no. Urgency 'soon'. Expect account_recovery_steps."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "set_intent",
"arguments_json": "{\"intent\":\"account... |
access-kid-passcode-last-four/t1 | {"case_id":"access-kid-passcode-last-four/t1","dialog_id":"access-kid-passcode-last-four","turn":1,"transcript":[{"speaker":"customer","text":"Locked out of the app after my kid mashed the wrong passcode like 5 times. My card is the one ending in 4471 if you need it. Would be nice to have it back before the weekend, no... | {"dialog_id":"access-kid-passcode-last-four","turn":1,"theme":"access","note":"Declines an offer that is not a PENDING proposal and signals done; calm. Close in every policy."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"clos... |
access-locked-out-full-password/t0 | {"case_id":"access-locked-out-full-password/t0","dialog_id":"access-locked-out-full-password","turn":0,"transcript":[{"speaker":"customer","text":"I've been locked out of the app since this morning, it says too many attempts. My password is Sunflower2019! and I'm certain that's right, so I don't know why it won't take ... | {"dialog_id":"access-locked-out-full-password","turn":0,"theme":"access","note":"Full password typed into chat: every policy redacts and warns first, before any recovery help. Urgency low, intent account_access."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "redact_transcript",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "redact_transcr... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "redact_transcript",
"arguments_json": "{}"
},... |
access-locked-out-full-password/t1 | {"case_id":"access-locked-out-full-password/t1","dialog_id":"access-locked-out-full-password","turn":1,"transcript":[{"speaker":"customer","text":"I've been locked out of the app since this morning, it says too many attempts. My password is Sunflower2019! and I'm certain that's right, so I don't know why it won't take ... | {"dialog_id":"access-locked-out-full-password","turn":1,"theme":"access","note":"Consent to a reset link, which is not a PENDING action, so nothing executes; urgency 'would like it soon'. Expect account_recovery_steps."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "redact_transcript",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "redact_transcr... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "redact_transcript",
"arguments_json": "{}"
},... |
access-locked-out-full-password/t2 | {"case_id":"access-locked-out-full-password/t2","dialog_id":"access-locked-out-full-password","turn":2,"transcript":[{"speaker":"customer","text":"I've been locked out of the app since this morning, it says too many attempts. My password is Sunflower2019! and I'm certain that's right, so I don't know why it won't take ... | {"dialog_id":"access-locked-out-full-password","turn":2,"theme":"access","note":"Resolved and calm: auto-close in every policy."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "redact_transcript",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "redact_transcr... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "redact_transcript",
"arguments_json": "{}"
},... |
access-reset-link-never-worked/t0 | {"case_id":"access-reset-link-never-worked/t0","dialog_id":"access-reset-link-never-worked","turn":0,"transcript":[{"speaker":"customer","text":"Second time here. Yesterday your bot sent me a password reset link and it just went to a page saying 'token invalid'. Still can't get in. Not angry, just want it to actually w... | {"dialog_id":"access-reset-link-never-worked","turn":0,"theme":"access","note":"Alleges the assistant's earlier reset link failed: claims_agent_error yes. A hands off to a supervisor; B and C apologize and continue. Frustration near level 2 despite 'not angry'; C high tier P(>=2)>0.4 is the close call."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human"... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human",
"arguments_json": "{\"queue\":\"super... |
access-reset-link-never-worked/t1 | {"case_id":"access-reset-link-never-worked/t1","dialog_id":"access-reset-link-never-worked","turn":1,"transcript":[{"speaker":"customer","text":"Second time here. Yesterday your bot sent me a password reset link and it just went to a page saying 'token invalid'. Still can't get in. Not angry, just want it to actually w... | {"dialog_id":"access-reset-link-never-worked","turn":1,"theme":"access","note":"'That fixed it, BUT': resolved with a mild complaint. A and B close; C should mark resolved but leave the ticket open since not all the mass is calm."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human"... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human",
"arguments_json": "{\"queue\":\"super... |
access-reset-link-never-worked/t2 | {"case_id":"access-reset-link-never-worked/t2","dialog_id":"access-reset-link-never-worked","turn":2,"transcript":[{"speaker":"customer","text":"Second time here. Yesterday your bot sent me a password reset link and it just went to a page saying 'token invalid'. Still can't get in. Not angry, just want it to actually w... | {"dialog_id":"access-reset-link-never-worked","turn":2,"theme":"access","note":"Stale double-charge (resolved, past) vs a current fee question: intent shifts toward billing_dispute or general_question, claims_agent_error should stay low. Fee on file, no hardship, so no waiver."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human"... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human",
"arguments_json": "{\"queue\":\"super... |
billing-double-charge-152/t0 | {"case_id":"billing-double-charge-152/t0","dialog_id":"billing-double-charge-152","turn":0,"transcript":[{"speaker":"customer","text":"I WAS CHARGED TWICE FOR THE SAME $152 ORDER FROM NORTHWIND ON THE 3RD. TWO IDENTICAL CHARGES. THIS IS THE SECOND TIME THIS YEAR. FIX IT."}],"customer":{"tenure_months":31,"vip":false,"p... | {"dialog_id":"billing-double-charge-152","turn":0,"theme":"billing","note":"All-caps anger at the situation, no insult: frustration 3, not 4. A hands off on anger; C mid hands off as too frustrated; B empathises, raises priority and, at $152, sends the refund to a person."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
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"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"hand... |
conduct-not-suing-late-fee/t2 | {"case_id":"conduct-not-suing-late-fee/t2","dialog_id":"conduct-not-suing-late-fee","turn":2,"transcript":[{"speaker":"customer","text":"Look, I'm not going to sue anyone or whatever, I just want the $35 late fee removed. Payment was 1 day late because of the holiday weekend."},{"speaker":"assistant","text":"Thanks for... | {"dialog_id":"conduct-not-suing-late-fee","turn":2,"theme":"conduct","note":"Explicit request for a human; clears every threshold. Reads like an acceptance but nothing in PENDING was proposed."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"hand... |
conduct-past-news-foreign-fee/t0 | {"case_id":"conduct-past-news-foreign-fee/t0","dialog_id":"conduct-past-news-foreign-fee","turn":0,"transcript":[{"speaker":"customer","text":"Two years ago I went to the local news about your old inactivity fee and you dropped it, remember that? Anyway, simple question this time: what's the foreign transaction fee on ... | {"dialog_id":"conduct-past-news-foreign-fee","turn":0,"theme":"conduct","note":"Past press involvement described; calm general question with low urgency. No public-threat flag; explain_charge_or_policy."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"expl... |
conduct-past-news-foreign-fee/t1 | {"case_id":"conduct-past-news-foreign-fee/t1","dialog_id":"conduct-past-news-foreign-fee","turn":1,"transcript":[{"speaker":"customer","text":"Two years ago I went to the local news about your old inactivity fee and you dropped it, remember that? Anyway, simple question this time: what's the foreign transaction fee on ... | {"dialog_id":"conduct-past-news-foreign-fee","turn":1,"theme":"conduct","note":"Merely unhappy: no error claim, frustration 1-2, churn level 1 (unfavorable comparison). B's retention offer needs P(churn>=2)>0.5 and should not fire."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"expl... |
conduct-profanity-undirected-parking/t0 | {"case_id":"conduct-profanity-undirected-parking/t0","dialog_id":"conduct-profanity-undirected-parking","turn":0,"transcript":[{"speaker":"customer","text":"The damn parking garage on 4th charged me $24 for a 20 minute stop, the gate machine glitched and charged the day rate. Not your fault, I know, but it's on my card... | {"dialog_id":"conduct-profanity-undirected-parking","turn":0,"theme":"conduct","note":"Profanity not aimed at anyone, frustration 2. Erroneous $24 charge: B pays instantly only if desired_outcome reads money_back; C-mid auto-refunds under $30 with reason confidence >0.6; A proposes."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"prop... |
conduct-profanity-undirected-parking/t1 | {"case_id":"conduct-profanity-undirected-parking/t1","dialog_id":"conduct-profanity-undirected-parking","turn":1,"transcript":[{"speaker":"customer","text":"The damn parking garage on 4th charged me $24 for a 20 minute stop, the gate machine glitched and charged the day rate. Not your fault, I know, but it's on my card... | {"dialog_id":"conduct-profanity-undirected-parking","turn":1,"theme":"conduct","note":"Sarcastic, grudging 'sure, whatever': accepts vs unclear_or_conditional right at the consent thresholds (B 0.5, A and C-mid 0.6). Hardship is negated, not present."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "clear_pending",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "clear_pending"... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "clear_pending",
"arguments_json": "{}"
},
... |
conduct-reddit-twitter-expedited-card/t0 | {"case_id":"conduct-reddit-twitter-expedited-card/t0","dialog_id":"conduct-reddit-twitter-expedited-card","turn":0,"transcript":[{"speaker":"customer","text":"I paid $25 for expedited shipping on a replacement card that was supposed to arrive Sept 2. It still says processing. Half tempted to write this whole saga up on... | {"dialog_id":"conduct-reddit-twitter-expedited-card","turn":0,"theme":"conduct","note":"Weak hypothetical public threat ('half tempted'); should stay under every public-threat bar. Delivery issue with order on file: order status."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human"... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human",
"arguments_json": "{\"queue\":\"super... |
conduct-reddit-twitter-expedited-card/t1 | {"case_id":"conduct-reddit-twitter-expedited-card/t1","dialog_id":"conduct-reddit-twitter-expedited-card","turn":1,"transcript":[{"speaker":"customer","text":"I paid $25 for expedited shipping on a replacement card that was supposed to arrive Sept 2. It still says processing. Half tempted to write this whole saga up on... | {"dialog_id":"conduct-reddit-twitter-expedited-card","turn":1,"theme":"conduct","note":"Stated public threat: flag public_complaint_threat in every policy (A 0.6, B 0.7, C-low 0.7) and continue to order status. Frustration 2-3."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "respond_with",
"arguments_json": "{\"message\":\"hand... |
conduct-reddit-twitter-expedited-card/t2 | {"case_id":"conduct-reddit-twitter-expedited-card/t2","dialog_id":"conduct-reddit-twitter-expedited-card","turn":2,"transcript":[{"speaker":"customer","text":"I paid $25 for expedited shipping on a replacement card that was supposed to arrive Sept 2. It still says processing. Half tempted to write this whole saga up on... | {"dialog_id":"conduct-reddit-twitter-expedited-card","turn":2,"theme":"conduct","note":"Report of someone else's public post, not a threat by the customer, plus a general question. Expect no flag, just an answer."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "flag_for_review",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "flag_for_revie... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "flag_for_review",
"arguments_json": "{\"reason\":\"pu... |
conduct-thanks-still-irritated/t0 | {"case_id":"conduct-thanks-still-irritated/t0","dialog_id":"conduct-thanks-still-irritated","turn":0,"transcript":[{"speaker":"customer","text":"Where is my metal card? Ordered it 3 weeks ago, was told the 25th. No email, no tracking, nothing."}],"customer":{"tenure_months":8,"vip":false,"prior_contacts_30d":0,"prior_r... | {"dialog_id":"conduct-thanks-still-irritated","turn":0,"theme":"conduct","note":"Delivery issue, order on file (already delivered), frustration 2. provide_order_status."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human"... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human",
"arguments_json": "{\"queue\":\"super... |
conduct-thanks-still-irritated/t1 | {"case_id":"conduct-thanks-still-irritated/t1","dialog_id":"conduct-thanks-still-irritated","turn":1,"transcript":[{"speaker":"customer","text":"Where is my metal card? Ordered it 3 weeks ago, was told the 25th. No email, no tracking, nothing."},{"speaker":"assistant","text":"I'm sorry for the silence on this. The carr... | {"dialog_id":"conduct-thanks-still-irritated","turn":1,"theme":"conduct","note":"Resolved but still mildly irritated: A and B close; C-low marks resolved and leaves the ticket open since P(frustration>=1) is well over 0.25. The swipe at the company keeps claims_agent_error near but below A's 0.5."} | {
"status": "ok",
"model": {
"name": "gpt-6-astra",
"provider": "openai",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human",
... | {
"status": "ok",
"model": {
"name": "claude-fable-5-1",
"provider": "anthropic",
"reasoning_effort": "high",
"question_mode": "one"
},
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human"... | {
"status": "ok",
"method": "mean_probabilities",
"contributors": [
"openai",
"anthropic"
],
"used_opus_fallback": false,
"decisions": [
{
"policy_id": "A",
"status": "ok",
"actions": [
{
"name": "handoff_human",
"arguments_json": "{\"queue\":\"super... |
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