id stringlengths 12 20 | category stringclasses 17
values | input stringlengths 256 1.48k | output dict |
|---|---|---|---|
agent_handoff/3 | agent_handoff | [policy] The clinic scheduling assistant may help patients locate and book routine appointments, change existing bookings, explain pre-visit instructions, and provide hours of operation; transfer requests involving clinical advice, urgent symptoms, billing concerns, or questions about a medical professional's judgment.... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"no"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/6 | agent_handoff | [policy] The Crescendo Bank assistant may outline how to initiate a dispute for unauthorized transactions, clarify overdraft policies, and provide steps to update contact information; however, requests for loan appeals, fee waivers, or escalation to a specialist must be transferred.
[user] Hi, I found two ATM withdrawa... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"yes"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/7 | agent_handoff | [policy] The clinic assistant can reschedule appointments and explain preparation steps but must transfer billing disputes, urgent health issues, and requests for a clinician.
[user] I'm getting really frustrated because the system keeps pushing my dental cleaning too late in the month. Actually, hold on—I want to swit... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"no"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"yes"
],
"label_source": "adjudication"
}
]
} |
agent_handoff/11 | agent_handoff | [policy] The Campus Help Desk assistant can provide guidance on accessing campus Wi-Fi, resetting student portal passwords, and locating campus event schedules, but it must transfer any incident involving data breaches, account lockouts due to suspicious activity, or requests for dean-level intervention.
[user] So let ... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"no"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/23 | agent_handoff | [policy] The Harborline Bank assistant can clarify transaction history details, explain fee structures, and assist with updating personal information. It cannot process complaints about unauthorized transactions, initiate disputes, or handle fraud reports; those must be escalated to a human agent.
[user] Earlier today,... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"yes"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/24 | agent_handoff | [policy] The airline assistant may explain ticket fare rules, provide baggage policy details, and assist with routine check-in procedures, but must transfer claims regarding denied boarding, unresolved flight delays, complaints about compensation eligibility, or conversations where a traveler wants a manager or a human... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"yes"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/36 | agent_handoff | [policy] You are the campus help desk assistant. You may answer questions about library opening hours, campus shuttle schedules, printing availability, and Wi-Fi connectivity; transfer issues about account access, lost items, or urgent safety concerns.
[user] I can’t believe this! I’ve been told the library is supposed... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"no"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/44 | agent_handoff | [policy] You are the campus support assistant. You may provide information about library hours, directions to classrooms, installation instructions for campus software, and details about printing services. You must transfer requests involving urgent safety issues, campus property damage reports, and situations requirin... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"no"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/52 | agent_handoff | [policy] As the CentraCity Services assistant, you may explain rules for street parking, public recycling drop-off schedules, and how to register for resident parking permits; transfer calls for personal ticket disputes, legal inquiries, city payroll issues, or requests to speak to a supervisor.
[user] I received a war... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"yes"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/59 | agent_handoff | [policy] The campus health scheduler may assist with routine appointment bookings, rescheduling of non-urgent visits, providing office location and hours, and explaining required check-in steps. It must transfer situations involving acute symptoms, prescription requests, cancellations due to medical emergencies, or spe... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"no"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "adjudication"
}
]
} |
agent_handoff/63 | agent_handoff | [policy] The Riverbend Clinic virtual assistant may assist with scheduling and rescheduling appointments, explain standard check-in processes, provide location details, and outline general preparation instructions for routine visits. It must transfer requests regarding prescriptions, insurance problems, urgent medical ... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"no"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/66 | agent_handoff | [policy] The clinic scheduling assistant may assist with setting appointment times, rescheduling routine check-ups, clarifying preparation guidelines, and offering clinic location information. However, it must transfer inquiries about urgent symptoms, medication advice, billing questions, or requests to speak directly ... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"no"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/80 | agent_handoff | [policy] The city services assistant may provide details on recycling pickup schedules, how to report streetlight outages, and explain parking permit application processes, but must transfer noise ordinance violations, disputes over property assessments, and all requests requiring direct human intervention.
[user] I've... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"no"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/81 | agent_handoff | [policy] You are the campus help assistant dedicated to scheduling student appointments for mental health counseling, academic advising, and wellness center services. You may provide available slots, reschedule existing bookings, and share general preparation advice. However, you must transfer any requests related to f... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"yes"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"yes"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/85 | agent_handoff | [policy] As the Arborfield Municipal Service assistant, you may help residents clarify trash and recycling schedules, explain what to do with household hazardous materials, and submit corrections to address records for waste pickup. Requests about missed pickups, fee disputes, or contacting a live city representative m... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"yes"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/91 | agent_handoff | [policy] The Harborline Bank assistant may explain routine account procedures, standard fees, card-locking steps, and how to update profile details, but it must transfer suspected fraud, disputed transactions, compromised credentials, urgent account-security concerns, and requests for a human specialist.
[user] My mobi... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"yes"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/93 | agent_handoff | [policy] The clinic scheduling assistant may help patients find appointment times, reschedule routine visits, explain preparation instructions, and provide clinic hours, but it must transfer urgent medical concerns, prescription questions, billing disputes, and requests requiring a clinician.
[user] So, according to yo... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"yes"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
agent_handoff/99 | agent_handoff | [policy] The shop support assistant may help with product availability, order status, return instructions, and store hours, but it must transfer payment failures, refund disputes, special promotional eligibility, or requests for a manager.
[user] After speaking with two different reps, I'm still not sure if I can chang... | {
"classifications": [
{
"task": "should_handoff",
"true_label": [
"no"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "adjudication"
}
]
} |
banking_intent/1 | banking_intent | [channel] phone
[utterance] Hi, this is Jenna from Elm Grove Workshop. Just calling to double-check that my business credit card account is all squared away after the troubles we had with my old card being lost and those direct deposit payrolls disappearing. You resolved everything a couple of weeks ago, and the replac... | {
"classifications": [
{
"task": "intent",
"true_label": [
"other"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
"b... |
banking_intent/2 | banking_intent | [channel] branch
[utterance] I moved to Madison last week and tried to make my auto loan payment at a new store with my debit card, but it was declined. The charge still shows as an authorization hold, and my online history doesn’t list it as posted. I’m confused—can I get the fee they charged me for the rejected trans... | {
"classifications": [
{
"task": "intent",
"true_label": [
"fee_refund"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/4 | banking_intent | [channel] app
[utterance] Sarah needs quick help after seeing a reversed ACH payment on her debit card tied to her checking account. Studying out of state makes this urgent, and she just wants to make sure the mortgage-related reversal is settled properly. | {
"classifications": [
{
"task": "intent",
"true_label": [
"mortgage"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/9 | banking_intent | [channel] chat
[utterance] I'm currently abroad and noticed a declined domestic wire transfer from our joint household account intended for my mortgage payment. It referenced transaction code WTX-9842 and I'd like to understand if this is due to an issue with the scheduled payment or if it relates to annual percentage ... | {
"classifications": [
{
"task": "intent",
"true_label": [
"wire"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
"br... |
banking_intent/15 | banking_intent | [channel] phone
[utterance] "This is Marcus Webb. I started my new job with Lenton Dynamics just last week, and I’m in the process of getting all my finances sorted. Yesterday afternoon, while reviewing my recent debit card activity for my personal checking account, I noticed a duplicated transaction: a charge from Cor... | {
"classifications": [
{
"task": "intent",
"true_label": [
"new_account"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/16 | banking_intent | [channel] branch
[utterance] I’m currently living away from home for my studies and noticed that my standing order for payroll direct deposit to my personal checking hasn’t posted twice this month, though the authorization holds appeared immediately. After a few calls, I’m frustrated this duplicate transaction issue is... | {
"classifications": [
{
"task": "intent",
"true_label": [
"direct_deposit"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/18 | banking_intent | [channel] phone
[utterance] I’m sorry to trouble you, but I recently noticed what looks like a duplicate cash withdrawal on the checking account linked to my debit card. One entry shows an authorization hold from Monday, while another appears with a Tuesday posting date, and I’m concerned both amounts may have reduced ... | {
"classifications": [
{
"task": "intent",
"true_label": [
"dispute_charge"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/21 | banking_intent | [channel] phone
[utterance] Checking in after returning from Lisbon, I see a charge from EuroCar on my statement, tied to my personal loan card, marked as finalized, but it's still waiting to post to my account. I know my auto loan principal is due soon, and I apologize if using the card abroad caused posting delays or... | {
"classifications": [
{
"task": "intent",
"true_label": [
"fee_refund"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/23 | banking_intent | [channel] phone
[utterance] Due to my phone being damaged last week, I had to get a replacement, and now I’m not able to access my Harborline joint checking account notifications regarding our biweekly ACH payments. Despite having authorized the last direct deposit from Rayworth Marketing, the funds show as pending, an... | {
"classifications": [
{
"task": "intent",
"true_label": [
"direct_deposit"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/24 | banking_intent | [channel] app
[utterance] I'm currently abroad for my studies and need guidance on making a mortgage payment via domestic wire transfer from my credit card account. The mortgage office mentioned scheduling an appointment at the branch to proceed. I apologize for the short notice but would appreciate if you can help me ... | {
"classifications": [
{
"task": "intent",
"true_label": [
"mortgage"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/26 | banking_intent | [channel] app
[utterance] Since joining Breakwater Consulting, I've had recurring discrepancies between the posted and available balances on my credit card account following cash remittances at the ATM. A withdrawal processed three weeks ago was reversed, yet the charge continues to reflect in my monthly statement. Cou... | {
"classifications": [
{
"task": "intent",
"true_label": [
"balance"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/28 | banking_intent | [channel] chat
[utterance] Our small business account with Harborline was used for the mortgage payment by my new job, but the check—number 22548—has shown as 'pending' under recent activity for almost three weeks now. The system notes say it’s authorized but not settled, and funds aren't included in what's called our ... | {
"classifications": [
{
"task": "intent",
"true_label": [
"mortgage"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/29 | banking_intent | [channel] app
[utterance] I’m moving from Bellmere to Oakridge next month and noticed something confusing in my account. A monthly payment for my personal auto loan appears twice, and both entries seem to come from the same debit card purchase. The duplicate charges were posted after the holiday weekend, so I’m unsure ... | {
"classifications": [
{
"task": "intent",
"true_label": [
"dispute_charge"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/35 | banking_intent | [channel] app
[utterance] I run a catering service and set up an automatic payment from my Harborline personal loan every month using my company credit card. Yesterday I got an alert that my loan payment for April was processed and the card debit cleared, but the money still hasn’t shown up on my loan statement, and th... | {
"classifications": [
{
"task": "intent",
"true_label": [
"fraud_alert"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/39 | banking_intent | [channel] phone
[utterance] During my layover in Paris, my attempt to settle a hotel bill on my credit card was declined despite available funds. The hold authorization never posted, causing urgent issues. I require immediate assistance to clear any intermediary bank hold and enable seamless card usage abroad. | {
"classifications": [
{
"task": "intent",
"true_label": [
"other"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
"b... |
banking_intent/44 | banking_intent | [channel] branch
[utterance] We've been managing our joint household mortgage account for some years, and after reviewing our recent escrow analysis, it appears a monthly online bill payment reflected twice, but one payment has since been reversed. Since I'm currently traveling abroad and concerned about potential unau... | {
"classifications": [
{
"task": "intent",
"true_label": [
"close_account"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/45 | banking_intent | [channel] branch
[utterance] I recently misplaced my phone, and consequently, I can't complete an online bill payment from my checking account linked debit card. The payment was declined last night despite all card details being correct. Since the branch requires an appointment for in-person services, could you assist ... | {
"classifications": [
{
"task": "intent",
"true_label": [
"direct_deposit"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/50 | banking_intent | [channel] chat
[utterance] I’m trying to reconcile a loan payment from our joint household account, but the same paper check appears twice in the activity. One entry is marked posted and the other seems to affect the available balance, even though my spouse and I submitted only one check. I’m frustrated because earlier... | {
"classifications": [
{
"task": "intent",
"true_label": [
"dispute_charge"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/52 | banking_intent | [channel] chat
[utterance] I’m frustrated after three failed attempts to book help for an authorized international wire that remains pending on my credit card account. My first payroll deposit is due today, and our business approval process requires a banker to review the request. Can you arrange an immediate branch ap... | {
"classifications": [
{
"task": "intent",
"true_label": [
"branch_appointment"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert... |
banking_intent/53 | banking_intent | [channel] branch
[utterance] I stopped by earlier to resolve a payment issue on my savings account linked to my joint mortgage escrow, but I’m still unclear why the recent online bill payment didn’t apply as expected. Could you clarify what happened? I’m trying to manage the loan principal and understand the APR impact... | {
"classifications": [
{
"task": "intent",
"true_label": [
"loan_payment"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/57 | banking_intent | [channel] branch
[utterance] My joint checking account shows a completed online bill payment from the debit card linked to it, but the amount has not posted yet. The $86.40 payment, code BP-7316, was for our mortgage servicer’s escrow account, and my partner and I need the balance settled today. We are relieved the pay... | {
"classifications": [
{
"task": "intent",
"true_label": [
"fee_refund"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/64 | banking_intent | [channel] phone
[utterance] Hi, this is Morgan Lee-Faulkner. I’ve been out of state for my university program and noticed today that a cash withdrawal from my personal savings account was reversed, even though the branch in Pineview assured me everything had posted and all holds were cleared. This isn’t the first time ... | {
"classifications": [
{
"task": "intent",
"true_label": [
"branch_appointment"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert... |
banking_intent/65 | banking_intent | [channel] branch
[utterance] My new company payroll deposit was rejected when processing the ACH transfer to my small-business account, although the available and posted balances were sufficient. The deadline to correct this is in three days, and I’m unsure why the transaction was declined—can someone help clarify the ... | {
"classifications": [
{
"task": "intent",
"true_label": [
"direct_deposit"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/68 | banking_intent | [channel] branch
[utterance] I just got hired at Greenfield-Morris Design and will be receiving my initial paycheck soon. I intend to set up an online bill payment from my personal checking to cover rent and utilities automatically once the funds arrive. Since the payment should clear by the end of next week due to pro... | {
"classifications": [
{
"task": "intent",
"true_label": [
"transfer"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/74 | banking_intent | [channel] phone
[utterance] I’m studying away from home this term and need to close the personal auto-loan account after making the final scheduled payment. The payoff is planned for today, but I need immediate instructions before I use my debit card to make the payment, including whether the bank requires business-ban... | {
"classifications": [
{
"task": "intent",
"true_label": [
"loan_payment"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/83 | banking_intent | [channel] app
[utterance] Hey, I just tried depositing some cash into my personal savings through the ATM, but it got declined for reasons I can't figure out. I recently switched jobs and my new employer, Greenfield Tech, is setting up my direct deposit using ACH with their payroll department. They asked for your routi... | {
"classifications": [
{
"task": "intent",
"true_label": [
"limit_increase"
],
"labels": [
"balance",
"transfer",
"card_lost",
"dispute_charge",
"loan_payment",
"mortgage",
"wire",
"statement",
"fraud_alert",
... |
banking_intent/87 | banking_intent | [channel] chat
[utterance] I need the duplicated ACH payment on our small-business account corrected today. While I have been studying away from home, our monthly housing payment was pulled twice from the business checking account, even though only one withdrawal was scheduled. The extra debit is putting a hold on fund... | {
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banking_intent/90 | banking_intent | [channel] branch
[utterance] I’m here to obtain a copy of my residential mortgage statement for the last six months, including the loan principal, annual percentage rate, escrow activity, and payment history. A domestic wire payment from our household account was reversed in February, although the regular monthly debit... | {
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benefits_request/2 | benefits_request | [office] Quickfield School District Family Services
[message] Since last month, I have been reviewing options for the household tax credit due to our growing family—my partner and I are expecting a baby in July, and our daughter Riley’s school enrollment for next year is confirmed per the attached letter from Maple Rid... | {
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benefits_request/5 | benefits_request | [office] Pinewater County Benefits Portal
[message] Because I serve as legal guardian for my nephew, I am renewing his ongoing household assistance through the Pinewater portal, case RW-63814. The renewal packet was mailed from our rural district, where the nearest service counter is nearly an hour away, and the filing... | {
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benefits_request/7 | benefits_request | [office] Crestline State Benefits Portal
[message] I am the applicant for case record PN-45218 through the Crestline State Benefits Portal. Following my separation from Riverfield Manufacturing last month, I submitted the employment change notification and supporting wage documentation. The portal sent an alert on Apri... | {
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benefits_request/9 | benefits_request | [office] Juniper Housing Authority Intake Desk
[message] Applicant Rhea Solin, case HA-63842: I am confused by the terms used for the childcare subsidy and want to know whether I may qualify before reopening my application. I recently left work and now live mainly on a fixed retirement payment. The clinic has submitted... | {
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benefits_request/10 | benefits_request | [office] Juniper Housing Authority Intake Desk
[message] Regarding household file HA-60418, I am writing as the resident’s spouse to report a change affecting our shared finances. My partner’s weekly hours at Mossvale Packaging were cut sharply, and our wages have fallen below the amount used in the prior unemployment ... | {
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benefits_request/13 | benefits_request | [office] Pine Valley Rural Assistance Office
[message] After my father entered retirement last month, I began overseeing my younger sister's benefit records. Last week, we received a denial letter referencing FA-93752, stating that her food assistance would be paused since retirement withdrawals were counted as income ... | {
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benefits_request/15 | benefits_request | [office] Meadowbrook Social Services Unit
[message] I wish to submit an appeal regarding the recent decision on my food assistance benefits under case FS-112233. After retiring last year, I transitioned to a fixed income, and my current household budget depends heavily on this support. The agency's letter stated a susp... | {
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benefits_request/16 | benefits_request | [office] Blue Cedar State Benefits Portal
[message] Under the current circumstances, as my partner will be resuming part-time work soon and our household is planning to relocate from Waverly to Pinehurst next month, I am seeking clarification on whether we may be eligible to apply for the food assistance program. Since... | {
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benefits_request/24 | benefits_request | [office] Valemont Employee Resources Coordination Unit
[message] Following a significant turn in my child Leya's health, I am reviewing our options for her upcoming pension recertification. The correspondence from your office (Denial Ref: DN-39517) states, "the medical information provided is insufficient to establish ... | {
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benefits_request/26 | benefits_request | [office] Elmwood Community Benefits Portal
[message] Since my last update, our rent and utilities have taken almost all of our income. I've been asked to submit my work-search logs again and confirm contacts with my recent employers. I missed the window for renewal last month and want to understand if I can still compl... | {
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benefits_request/33 | benefits_request | [office] Briar County Benefits Office Portal
[message] According to the notice I received, our household may need to complete a new benefits application after my spouse’s hours were cut at Fenwick Packaging. I am submitting this request for the first time on behalf of our family, since I handle most of the paperwork wh... | {
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benefits_request/36 | benefits_request | [office] Westbridge Childcare Support Unit
[message] Case ID CC-45872 documents my submission for childcare assistance last autumn, supported by a letter from Brookside Elementary confirming my son Ava's enrollment. Recent rent hikes and utility bills are absorbing nearly all our budget, complicating matters further. A... | {
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benefits_request/39 | benefits_request | [office] Willowbend Workforce Benefits Portal
[message] My household recently learned that the prior request for assistance was denied, and I am trying to understand how to submit a new application for health coverage. I am the older sister of Nera Sol, and I help care for her son while she works rotating shifts throug... | {
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benefits_request/40 | benefits_request | [office] Ridgeview Housing Aid Division
[message] This is Eliana Ford, authorized representative for client ID BR-53L. We have submitted the renewal form for Langston's housing assistance benefits, but upon review, the section concerning changes in household composition was incomplete. Since Langston will begin receivi... | {
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benefits_request/41 | benefits_request | [office] Willow State Benefit Gateway
[message] Over the past several weeks, our family's rent and electricity bills have exceeded three-quarters of our monthly income, making it extremely difficult to cover basic living needs. As the legal guardian for my nephew, Remy Dillard, I have been handling his housing assistan... | {
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benefits_request/45 | benefits_request | [office] Harborview Housing Authority Intake Desk
[message] Case number HA-52911: I've filed my renewal for the dependent care grant this month, but the portal's terms like "case update" and "proceeding" confuse me. I've uploaded the requested job search log and employer contact details as proof of ongoing efforts. Sin... | {
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benefits_request/48 | benefits_request | [office] Silverlake State Benefits Portal
[message] Apologies for the confusion; I am reaching out on behalf of my spouse regarding our application for food assistance. Our school-age child requires full-time care as I will be resuming my job at Greenway Electronics next month. The portal message indicates we still nee... | {
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"yes"
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"label_source": "labeller_agreement"
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benefits_request/49 | benefits_request | [office] Oakridge Workforce Assistance Center
[message] I am writing on behalf of my sibling, who recently lost their job at Timberline Electronics. They have been submitting job search logs regularly and have contacted former employers for references. We want to learn if they qualify for food assistance as the deadlin... | {
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"yes"
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"label_source": "labeller_agreement"
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benefits_request/50 | benefits_request | [office] Pinebrook Revenue Services Portal
[message] I am the authorized representative for Jalen Orr, who recently lost his job at Mossvale Grain Works. His household circumstances changed, and we need guidance on restoring the tax credit after a renewal deadline was missed. The appeal period may also have passed beca... | {
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"no"
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"label_source": "labeller_agreement"
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benefits_request/51 | benefits_request | [office] Twin Pines County Benefit Services
[message] As legal guardian for my younger sister, I need help understanding the recertification process for the tax credit we receive. She is now expecting, and our household will soon add a member. Our clinic provided a pregnancy certification we can upload, but I’m not sur... | {
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"no"
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"label_source": "adjudication"
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benefits_request/52 | benefits_request | [office] Ashwood State Benefits Portal
[message] Because the benefit renewal period for my aunt Lila is ending on June 22, I am reaching out to ensure all eligibility factors for her state support have been properly considered. Lila switched to a fixed-income retirement plan after her last day at Henslowe Market on May... | {
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"childcare",
"pension",
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benefits_request/53 | benefits_request | [office] Meridian State Benefits Portal — Family Support Unit
[message] During the RCB-3189 review cycle, I am checking the renewal requirements for my daughter, Liora Senn, whose disability assistance I manage as her parent. My employment with Kestrel Packing ended recently, reducing our household income by approximat... | {
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benefits_request/56 | benefits_request | [office] Summit Valley Workforce Center Portal
[message] On behalf of client Roman Dreyfus-Wells (case ref: PV-5528), I am requesting clarity around the renewal appeal for his pension support. His household's rent and winter heating costs now absorb nearly all of his monthly funds, aside from a modest disability stipen... | {
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benefits_request/57 | benefits_request | [office] Pinegrove County Benefits Office
[message] Hello, my name is Jordan Ellis, and I’m reaching out about a recent tax credit denial affecting my household. We recently moved to a new address within Pinegrove County, and my sister, who manages our finances, received a denial letter citing that our eligibility peri... | {
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"no"
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"label_source": "labeller_agreement"
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benefits_request/58 | benefits_request | [office] Crestline State Benefits Portal
[message] My apologies for contacting your office for clarification, but I am supporting my brother, Felix, who is facing ongoing challenges maintaining employment due to a neurological disorder. We are currently managing his renewal for unemployment assistance and have just rec... | {
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"no"
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"label_source": "labeller_agreement"
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benefits_request/59 | benefits_request | [office] Riverview Community Clinic Benefits Unit
[message] Representing Ms. Linda Carrow, I am writing to appeal the recent denial notice (ref: RC-55218) from the OHI (Office of Housing and Income) regarding her "other" benefits application. Since submitting pay stubs and her employer's separation statement on January... | {
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"housing_aid",
"childcare",
"pension",
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benefits_request/61 | benefits_request | [office] Harborview State Benefits Portal
[message] I represent Ms. J. Larson, who urgently requests reconsideration of her food assistance application. Her case depends on rent and utilities eating most of her income. Attached are her latest pay slips and an employer separation letter. She seeks aid retroactive to Apr... | {
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"label_source": "adjudication"
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benefits_request/62 | benefits_request | [office] Northbridge Housing Authority Intake Desk
[message] I’m sorry to trouble you, but I’m writing as the legal guardian for my nephew, Milo Venn, regarding case HA-48217, which remains open in the portal. I submitted his pension-support information earlier, including the lease record and recent utility bills, yet ... | {
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"food_assistance",
"housing_aid",
"childcare",
"pension",
"disability",
"tax_credit",
... |
benefits_request/65 | benefits_request | [office] State Benefit Access Hub
[message] I recently left my job and am the legal guardian for my nephew (age 14). I'm unclear if our food aid will consider both my recent pay stubs and my late uncle's small pension as income. The portal asks about "benefit cycles"—does this affect the upcoming month? Employer separa... | {
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"original_label": [
"yes"
],
"label_source": "adjudication"
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]
} |
benefits_request/66 | benefits_request | [office] Meadowbrook Civic Benefits Department
[message] Although I have previously submitted the renewal form for food assistance under case FA-35982, I noticed that the caregiving responsibilities section was incomplete. I am responsible for the daily care of my daughter, aged 7, who requires special supervision afte... | {
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"no"
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"label_source": "labeller_agreement"
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} |
benefits_request/70 | benefits_request | [office] Briar County Workforce Center Referral Desk
[message] QZ-4187: I am contacting your office as the authorized representative for Mara Venn, who was referred here by the Briar County Workforce Center. She wants to know whether she may qualify for unemployment support after her employer ended her assignment, but ... | {
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"no"
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"label_source": "labeller_agreement"
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} |
benefits_request/71 | benefits_request | [office] Aurora County Benefits Office
[message] While reviewing the statement you sent regarding my nephew Samuel's pension continuation, I realized there may be a section missing from the renewal form—we had completed everything last month after his wages decreased due to my reduced work schedule, but the "Financial ... | {
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"childcare",
"pension",
"disability",
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benefits_request/74 | benefits_request | [office] Northvale Employee Benefits Portal
[message] I’m sorry to trouble you, but I’m writing on behalf of my spouse, Mira, to ask about pension eligibility before we begin an application. Her employer, Juniper Transit Works, is coordinating benefit records after a change in scheduled hours, and nearly all of our hou... | {
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"original_label": [
"no"
],
"label_source": "labeller_agreement"
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} |
benefits_request/76 | benefits_request | [office] Waypoint State Benefits Portal
[message] Regarding Record RCB-67542, I am the legal guardian for my nephew, Arlo Tran, who lives with me and appears listed on our apartment lease. Most of our monthly resources are absorbed by the rent and paying for heat and electricity; utility bills for the last two months a... | {
"classifications": [
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"original_label": [
"no"
],
"label_source": "labeller_agreement"
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]
} |
benefits_request/77 | benefits_request | [office] Eastfield County Benefits Office
[message] My name is Paul Renshaw, and I am reaching out regarding case ID BR-47Q. I am assisting my spouse, Lisa Renshaw, who is recovering from a serious respiratory condition limiting her mobility and ability to maintain regular employment. We recently received a letter from... | {
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"original_label": [
"no"
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"label_source": "labeller_agreement"
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} |
benefits_request/78 | benefits_request | [office] Crestwood Housing Assistance Center
[message] Delays in the periodic recertification for my son Liam's housing aid have been concerning me. Despite submitting all necessary forms including the school enrollment letter and updated wage statements after reduced hours at Davis Motors, I missed the appeal deadline... | {
"classifications": [
{
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],
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"original_label": [
"yes"
],
"label_source": "labeller_agreement"
}
]
} |
benefits_request/81 | benefits_request | [office] Bellwether School District Family Services Office
[message] A question has come up about what unemployment terms mean on the district’s benefits page. My job with Larkspur Fixtures ended recently, and I am only checking eligibility rules for my own application. A renewal form arrived with section 4 blank; I do... | {
"classifications": [
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"original_label": [
"no"
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"label_source": "adjudication"
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]
} |
benefits_request/85 | benefits_request | [office] Maplewood Community Benefits Office
[message] As Tamsin Gray's authorized representative, I'm applying for her tax credit before Friday's cutoff. Her clinic sent medical certification confirming her reduced work schedule. She now earns about $840/month. We have a question about which year's tax filing to use s... | {
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"original_label": [
"yes"
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"label_source": "labeller_agreement"
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} |
benefits_request/87 | benefits_request | [office] Willowmere County Benefits Office
[message] I respectfully appeal the denial of pension support requested for my daughter, Elia Norr, following our move from Juniper Flats to a smaller residence. The notice states, “benefit period does not include prior months,” but I seek coverage retroactive to the month of ... | {
"classifications": [
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"yes"
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"label_source": "labeller_agreement"
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} |
benefits_request/88 | benefits_request | [office] Willowmere Housing Authority Intake Desk
[message] I’m applying for the child tax credit for my son, Nilo, for the first time. Our rent and electric bills take nearly all our income; I can provide the lease record and utility bills. I missed last year’s renewal and appeal window. His grandmother’s disability p... | {
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"childcare",
"pension",
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benefits_request/90 | benefits_request | [office] Rivermark School District Family Services Office
[message] I respectfully request reconsideration of the pension-support decision for my daughter, Elia Noren, whom I represent as her parent. Our household recently shifted to fixed retirement income, and we missed the renewal and appeal window while managing re... | {
"classifications": [
{
"task": "asking_status",
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"no"
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"no"
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"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
benefits_request/92 | benefits_request | [office] Juniper State Benefits Center
[message] A question has come up about eligibility review on case FJ-58122, relating to my spouse’s dependent care tax credit. I am the household contact for this reconsideration. Last month’s employer letters and work-search summaries are uploaded. Could you clarify if our benefi... | {
"classifications": [
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"health_coverage",
"food_assistance",
"housing_aid",
"childcare",
"pension",
"disability",
"tax_credit",
"... |
benefits_request/93 | benefits_request | [office] Maplebrook Benefits Online Service
[message] I left my position at Fernside Toolworks and filed for pension support. My payment stopped unexpectedly despite uploading work-search logs and employer contact records for the review. The clinic caseworker referred me here, but I'm having trouble with your wording o... | {
"classifications": [
{
"task": "asking_status",
"true_label": [
"no"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"no"
],
"label_source": "labeller_agreement"
}
]
} |
clinic_request/0 | clinic_request | [channel] chat
[message] When I first spoke with the clinic last month, the nurse told me that Dr. Hammond had submitted the referral for my post-op physical therapy directly to the rehab center, but I haven't received any scheduling info yet. I had a follow-up appointment planned for next week, but I missed it because... | {
"classifications": [
{
"task": "request",
"true_label": [
"symptom_question"
],
"labels": [
"appointment",
"refill",
"lab_results",
"referral",
"billing",
"insurance",
"records",
"symptom_question",
"cancel_v... |
clinic_request/1 | clinic_request | [channel] chat
[message] Although I am following the monitoring plan from my recent wellness visit, I have a question about the instructions in my after-visit summary. The nurse asked me to record my morning systolic pressure and continue lisinopril, and I have been uploading readings through MyChart. I also noticed a ... | {
"classifications": [
{
"task": "request",
"true_label": [
"provider_message"
],
"labels": [
"appointment",
"refill",
"lab_results",
"referral",
"billing",
"insurance",
"records",
"symptom_question",
"cancel_v... |
clinic_request/3 | clinic_request | [channel] portal
[message] Hi team,
I am writing with concern about my diabetes management. My last A1c was 9.7% on 05/17/2026 and my BP at home has been 154/98 this week. I'm on metformin but no changes were made at the last visit. Dr. Jen Li said she'd send my info to the endocrinology dept for a consult last Friday,... | {
"classifications": [
{
"task": "urgent",
"true_label": [
"yes"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"yes"
],
"label_source": "labeller_agreement"
}
]
} |
clinic_request/4 | clinic_request | [channel] portal
[message] Hi, I’m writing on behalf of my sister, Lena, who is currently under your prenatal care. She has experienced increased swelling in her feet and some new heart palpitations over the last day, which worries us. We understand the clinic is busy and that her appointment this week is still unconfi... | {
"classifications": [
{
"task": "request",
"true_label": [
"cancel_visit"
],
"labels": [
"appointment",
"refill",
"lab_results",
"referral",
"billing",
"insurance",
"records",
"symptom_question",
"cancel_visit... |
clinic_request/8 | clinic_request | [channel] chat
[message] Hello, I’m reaching out on behalf of my daughter, Lila Torres. She started a new asthma inhaler last week based on the action plan provided at our last checkup. She has been using it as directed, but over the last day she’s complained about a tingling feeling—she describes it as “pins and needl... | {
"classifications": [
{
"task": "request",
"true_label": [
"symptom_question"
],
"labels": [
"appointment",
"refill",
"lab_results",
"referral",
"billing",
"insurance",
"records",
"symptom_question",
"cancel_v... |
clinic_request/9 | clinic_request | [channel] chat
[message] After dealing with gestational hypertension for several months, I’ve been careful to monitor my symptoms and take my blood pressure medication Hydralazine-Q consistently. At my last appointment, I was told the insurance had already approved the scan with the injected dye, but earlier today I re... | {
"classifications": [
{
"task": "urgent",
"true_label": [
"yes"
],
"labels": [
"yes",
"no"
],
"multi_label": false,
"original_label": [
"yes"
],
"label_source": "labeller_agreement"
}
]
} |
clinic_request/11 | clinic_request | [channel] chat
[message] Although I had initially thought my inhaler dosage for asthma was fine, the nurse recently advised me to monitor symptoms closely and report any new wheezing or chest tightness. Since I continue experiencing occasional shortness of breath during daily walks and want to ensure the care team know... | {
"classifications": [
{
"task": "request",
"true_label": [
"provider_message"
],
"labels": [
"appointment",
"refill",
"lab_results",
"referral",
"billing",
"insurance",
"records",
"symptom_question",
"cancel_v... |
clinic_request/20 | clinic_request | [channel] chat
[message] I am writing because although my Eliquis refill was initiated on time, I realized my post-op appointment with Dr. Connelly for my right knee replacement did not happen as planned last week. Since I am due for the next injection tomorrow and only received a partial supply at Riverport Pharmacy, ... | {
"classifications": [
{
"task": "request",
"true_label": [
"appointment"
],
"labels": [
"appointment",
"refill",
"lab_results",
"referral",
"billing",
"insurance",
"records",
"symptom_question",
"cancel_visit"... |
clinic_request/23 | clinic_request | [channel] phone
[message] Whew, I finally reached someone! I’m calling because I’m in the middle of my diabetes medication renewal review, and I want to explain what has been happening before asking for one change. My home readings have mostly been between 128/78 and 146/86 since 09/12, and my glucose meter has shown m... | {
"classifications": [
{
"task": "request",
"true_label": [
"cancel_visit"
],
"labels": [
"appointment",
"refill",
"lab_results",
"referral",
"billing",
"insurance",
"records",
"symptom_question",
"cancel_visit... |
clinic_request/24 | clinic_request | [channel] portal
[message] Could you place the obstetric referral and arrange review of my recent prenatal visit notes with the maternal-fetal medicine team? I am 24 weeks pregnant, and the specialist evaluation has not happened yet because their office said it is still waiting for records from Willowmere Women’s Clini... | {
"classifications": [
{
"task": "request",
"true_label": [
"referral"
],
"labels": [
"appointment",
"refill",
"lab_results",
"referral",
"billing",
"insurance",
"records",
"symptom_question",
"cancel_visit",
... |
clinic_request/25 | clinic_request | [channel] portal
[message] I’m getting ready for my prenatal visit with Dr. Lena Hart on October 16 and wanted to organize my questions ahead of time. I had the glucose screening and blood work done at Willowmere Lab last Thursday, and the portal shows that results are available, but I cannot tell what my sugar numbers... | {
"classifications": [
{
"task": "request",
"true_label": [
"records"
],
"labels": [
"appointment",
"refill",
"lab_results",
"referral",
"billing",
"insurance",
"records",
"symptom_question",
"cancel_visit",
... |
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