[
  {
    "state": "Channel: #inbox. After the upgrade I was billed for both the old and the new plan.",
    "question": "Which team should handle this customer request?",
    "candidates": [
      "Engineering support",
      "CS team",
      "Billing team",
      "InfoSec",
      "Sales team",
      "Counsel"
    ],
    "correct": "Billing team",
    "use_case": "support_routing"
  },
  {
    "state": "Update: After the upgrade I was billed for both the old and the new plan.",
    "question": "Route this message to the right department.",
    "candidates": [
      "Security team",
      "Legal department",
      "Finance",
      "CS team"
    ],
    "correct": "Finance",
    "use_case": "support_routing"
  },
  {
    "state": "The main API has returned 5xx for 20 minutes and our largest customers are escalating.",
    "question": "What is the severity of this incident?",
    "candidates": [
      "Medium",
      "SEV1",
      "SEV4",
      "SEV2"
    ],
    "correct": "SEV1",
    "use_case": "incident_severity"
  },
  {
    "state": "Channel: #inbox. The main API has returned 5xx for 20 minutes and our largest customers are escalating.",
    "question": "What is the severity of this incident?",
    "candidates": [
      "P3",
      "P4",
      "P1",
      "P2"
    ],
    "correct": "P1",
    "use_case": "incident_severity"
  },
  {
    "state": "New message: Not perfect, but easily the best option I have tried so far. Sent from my phone.",
    "question": "What is the sentiment of this message?",
    "candidates": [
      "neutral",
      "negative",
      "positive"
    ],
    "correct": "positive",
    "use_case": "sentiment"
  },
  {
    "state": "Update: Not perfect, but easily the best option I have tried so far.",
    "question": "How does the author feel?",
    "candidates": [
      "negative",
      "neutral",
      "positive"
    ],
    "correct": "positive",
    "use_case": "sentiment"
  },
  {
    "state": "Forwarded: The customer was billed twice for the same order. Policy: duplicate charges are always refunded. Sent from my phone.",
    "question": "Does this refund request satisfy the policy?",
    "candidates": [
      "approve",
      "deny"
    ],
    "correct": "approve",
    "use_case": "refund_policy"
  },
  {
    "state": "Update: The customer was billed twice for the same order. Policy: duplicate charges are always refunded.",
    "question": "Should this refund be approved?",
    "candidates": [
      "yes",
      "Send to a manager"
    ],
    "correct": "yes",
    "use_case": "refund_policy"
  },
  {
    "state": "New message: A teammate is blocked and asks which of two API designs to use. Thanks.",
    "question": "What should I do with this email?",
    "candidates": [
      "schedule a meeting",
      "forward to a colleague",
      "reply now"
    ],
    "correct": "reply now",
    "use_case": "email_action"
  },
  {
    "state": "Context: A teammate is blocked and asks which of two API designs to use. (please advise)",
    "question": "Choose the next action for this message.",
    "candidates": [
      "Set up a call",
      "no action needed",
      "respond today",
      "Forward it"
    ],
    "correct": "respond today",
    "use_case": "email_action"
  },
  {
    "state": "When will my parcel reach me?",
    "question": "What does the customer want to do?",
    "candidates": [
      "cancel order",
      "change address",
      "track order",
      "return item"
    ],
    "correct": "track order",
    "use_case": "order_intent"
  },
  {
    "state": "New message: When will my parcel reach me? Thanks.",
    "question": "Identify the intent of this chat message.",
    "candidates": [
      "change address",
      "track order",
      "talk to a human",
      "return item",
      "cancel order"
    ],
    "correct": "track order",
    "use_case": "order_intent"
  },
  {
    "state": "The referee was awful yesterday; that was never a penalty. Thanks.",
    "question": "Does this content violate the community guidelines?",
    "candidates": [
      "Approve",
      "needs review"
    ],
    "correct": "Approve",
    "use_case": "content_moderation"
  },
  {
    "state": "The referee was awful yesterday; that was never a penalty. Sent from my phone.",
    "question": "What should moderation do with this post?",
    "candidates": [
      "allow",
      "remove",
      "flag for review"
    ],
    "correct": "allow",
    "use_case": "content_moderation"
  },
  {
    "state": "Car rental for the on-site installation in Turin.",
    "question": "Where should this expense be booked?",
    "candidates": [
      "Training",
      "Meals",
      "Travel",
      "Office supplies"
    ],
    "correct": "Travel",
    "use_case": "expense_category"
  },
  {
    "state": "Car rental for the on-site installation in Turin.",
    "question": "Where should this expense be booked?",
    "candidates": [
      "Training",
      "Travel",
      "Meals",
      "Office supplies"
    ],
    "correct": "Travel",
    "use_case": "expense_category"
  },
  {
    "state": "New message: Dark mode shows white text on a white card in the settings modal. Sent from my phone.",
    "question": "Which component owns this bug?",
    "candidates": [
      "client side",
      "mobile apps",
      "cloud infra",
      "data layer",
      "server side"
    ],
    "correct": "client side",
    "use_case": "bug_component"
  },
  {
    "state": "New message: Dark mode shows white text on a white card in the settings modal. Thanks.",
    "question": "Where does this bug belong?",
    "candidates": [
      "backend",
      "infrastructure",
      "frontend"
    ],
    "correct": "frontend",
    "use_case": "bug_component"
  },
  {
    "state": "New message: An engineer from a mid-size firm asks how the API compares with a competitor. Thanks.",
    "question": "How qualified is this lead?",
    "candidates": [
      "cold",
      "warm",
      "hot"
    ],
    "correct": "warm",
    "use_case": "lead_quality"
  },
  {
    "state": "Channel: #inbox. An engineer from a mid-size firm asks how the API compares with a competitor.",
    "question": "Rate this sales lead.",
    "candidates": [
      "warm",
      "hot",
      "cold"
    ],
    "correct": "warm",
    "use_case": "lead_quality"
  },
  {
    "state": "New message: Signed by the authorised representatives on the date written above. Thanks.",
    "question": "Which folder does this file belong in?",
    "candidates": [
      "invoice",
      "resume",
      "contract",
      "receipt",
      "report"
    ],
    "correct": "contract",
    "use_case": "document_type"
  },
  {
    "state": "New message: Signed by the authorised representatives on the date written above. Thanks.",
    "question": "Classify this document.",
    "candidates": [
      "Receipt",
      "Report",
      "Contract"
    ],
    "correct": "Contract",
    "use_case": "document_type"
  },
  {
    "state": "Channel: #inbox. A card used for 6 small online purchases in 15 minutes at new merchants.",
    "question": "Choose the fraud decision for this payment.",
    "candidates": [
      "hold for analyst",
      "Block"
    ],
    "correct": "hold for analyst",
    "use_case": "transaction_risk"
  },
  {
    "state": "Forwarded: A card used for 6 small online purchases in 15 minutes at new merchants.",
    "question": "Is this payment safe to process?",
    "candidates": [
      "hold for analyst",
      "Approve"
    ],
    "correct": "hold for analyst",
    "use_case": "transaction_risk"
  },
  {
    "state": "The keyboard has three dead keys after a coffee spill. (please advise)",
    "question": "Which queue should this IT ticket go to?",
    "candidates": [
      "hardware",
      "access request"
    ],
    "correct": "hardware",
    "use_case": "it_helpdesk"
  },
  {
    "state": "The keyboard has three dead keys after a coffee spill. Sent from my phone.",
    "question": "Which queue should this IT ticket go to?",
    "candidates": [
      "Credentials",
      "Hardware issue",
      "Install software",
      "Permissions",
      "Network problem"
    ],
    "correct": "Hardware issue",
    "use_case": "it_helpdesk"
  },
  {
    "state": "Context: The user asks to book a meeting room and the calendar tool can do it. (please advise)",
    "question": "Pick the next step for the agent.",
    "candidates": [
      "answer directly",
      "refuse",
      "ask for clarification",
      "call a tool"
    ],
    "correct": "call a tool",
    "use_case": "agent_next_step"
  },
  {
    "state": "Forwarded: The user asks to book a meeting room and the calendar tool can do it. (please advise)",
    "question": "What should the assistant do next?",
    "candidates": [
      "Ask a follow-up question",
      "call the API"
    ],
    "correct": "call the API",
    "use_case": "agent_next_step"
  },
  {
    "state": "L'esportazione dalla dashboard produce un file corrotto.",
    "question": "A chi va assegnato questo ticket?",
    "candidates": [
      "Legal",
      "Sales",
      "Technical Support",
      "Billing"
    ],
    "correct": "Technical Support",
    "use_case": "support_routing_it"
  },
  {
    "state": "L'esportazione dalla dashboard produce un file corrotto.",
    "question": "Quale team deve gestire questa richiesta?",
    "candidates": [
      "Technical Support",
      "Sales",
      "Billing"
    ],
    "correct": "Technical Support",
    "use_case": "support_routing_it"
  },
  {
    "state": "Il supporto non mi ha aiutato e ho perso un'ora.",
    "question": "Com'è il tono dell'autore?",
    "candidates": [
      "neutral",
      "negative",
      "positive"
    ],
    "correct": "negative",
    "use_case": "sentiment_it"
  },
  {
    "state": "Il supporto non mi ha aiutato e ho perso un'ora.",
    "question": "Com'è il tono dell'autore?",
    "candidates": [
      "negative",
      "positive"
    ],
    "correct": "negative",
    "use_case": "sentiment_it"
  },
  {
    "state": "The review call ended with three decisions that the team needs in writing.",
    "question": "Which follow-up action fits this meeting note?",
    "candidates": [
      "create task",
      "escalate",
      "schedule follow-up",
      "send notes"
    ],
    "correct": "send notes",
    "use_case": "meeting_action"
  },
  {
    "state": "The review call ended with three decisions that the team needs in writing.",
    "question": "Pick the next step for the meeting owner.",
    "candidates": [
      "send notes",
      "create task",
      "escalate",
      "schedule follow-up"
    ],
    "correct": "send notes",
    "use_case": "meeting_action"
  },
  {
    "state": "New message: The utility invoice follows the fixed monthly rate in the agreement. Thanks.",
    "question": "What is the next step for this invoice?",
    "candidates": [
      "Escalate to finance lead",
      "Approve payment",
      "Hold for review",
      "Ask the vendor"
    ],
    "correct": "Approve payment",
    "use_case": "invoice_discrepancy"
  },
  {
    "state": "New message: The utility invoice follows the fixed monthly rate in the agreement.",
    "question": "What is the next step for this invoice?",
    "candidates": [
      "Escalate to finance lead",
      "Hold for review",
      "Ask the vendor",
      "No discrepancy"
    ],
    "correct": "No discrepancy",
    "use_case": "invoice_discrepancy"
  },
  {
    "state": "Received via web form. The user wants to know what profiling data is stored. (please advise)",
    "question": "Which response fits this data-rights request?",
    "candidates": [
      "Fix the record",
      "Export the data",
      "Erase the data",
      "Decline the request"
    ],
    "correct": "Export the data",
    "use_case": "data_privacy_request"
  },
  {
    "state": "The user wants to know what profiling data is stored. (please advise)",
    "question": "Which response fits this data-rights request?",
    "candidates": [
      "reject",
      "correct",
      "access"
    ],
    "correct": "access",
    "use_case": "data_privacy_request"
  },
  {
    "state": "New message: All critical risks have owners and mitigation dates.",
    "question": "Choose the project health label.",
    "candidates": [
      "Stopped",
      "Closed",
      "Needs attention",
      "Healthy"
    ],
    "correct": "Healthy",
    "use_case": "project_status"
  },
  {
    "state": "Received via web form. All critical risks have owners and mitigation dates.",
    "question": "Choose the project health label.",
    "candidates": [
      "done",
      "at risk",
      "on track"
    ],
    "correct": "on track",
    "use_case": "project_status"
  },
  {
    "state": "The candidate has the required certification and clear motivation. (please advise)",
    "question": "Decide the next recruiting step.",
    "candidates": [
      "request more information",
      "hold",
      "reject",
      "advance"
    ],
    "correct": "advance",
    "use_case": "candidate_screening"
  },
  {
    "state": "The candidate has the required certification and clear motivation.",
    "question": "Decide the next recruiting step.",
    "candidates": [
      "Move to interview",
      "Decline"
    ],
    "correct": "Move to interview",
    "use_case": "candidate_screening"
  },
  {
    "state": "Il messaggio contiene un errore di pagamento da correggere subito.",
    "question": "Cosa si deve fare con questa email?",
    "candidates": [
      "reply now",
      "schedule meeting"
    ],
    "correct": "reply now",
    "use_case": "azione_email_it"
  },
  {
    "state": "Il messaggio contiene un errore di pagamento da correggere subito.",
    "question": "Quale azione è più adatta per questo messaggio?",
    "candidates": [
      "Archivia",
      "Rispondi subito"
    ],
    "correct": "Rispondi subito",
    "use_case": "azione_email_it"
  },
  {
    "state": "L'integrazione con il CRM restituisce un errore.",
    "question": "In quale coda deve finire questo ticket?",
    "candidates": [
      "Supporto tecnico",
      "Ufficio vendite",
      "Pratiche amministrative",
      "Gestione reclami"
    ],
    "correct": "Supporto tecnico",
    "use_case": "richiesta_assistenza_it"
  },
  {
    "state": "L'integrazione con il CRM restituisce un errore.",
    "question": "In quale coda deve finire questo ticket?",
    "candidates": [
      "commerciale",
      "amministrativo",
      "tecnico"
    ],
    "correct": "tecnico",
    "use_case": "richiesta_assistenza_it"
  },
  {
    "state": "L'API critica restituisce errori da mezz'ora.",
    "question": "Assegna il livello di urgenza.",
    "candidates": [
      "P3",
      "P4",
      "P1",
      "P2"
    ],
    "correct": "P1",
    "use_case": "urgenza_ticket_it"
  },
  {
    "state": "L'API critica restituisce errori da mezz'ora.",
    "question": "Quale priorità ha questo ticket?",
    "candidates": [
      "Basso",
      "Medio",
      "Critico"
    ],
    "correct": "Critico",
    "use_case": "urgenza_ticket_it"
  }
]