{
 "schema": {
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  },
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    "escalate_to_human",
    "execute_refund",
    "request_information"
   ],
   "category": [
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    "delivery",
    "refund",
    "technical"
   ],
   "churn_risk": [
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    "2",
    "3"
   ],
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   ],
   "urgency": [
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   ]
  },
  "invoice_processing": {
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   ],
   "disposition": [
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   "duplicate": [
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   "matches_order": [
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   ],
   "urgency": [
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    "3"
   ]
  },
  "security_incidents": {
   "credential_compromise": [
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    "true"
   ],
   "disposition": [
    "close_benign",
    "contain",
    "investigate",
    "monitor"
   ],
   "severity": [
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    "1",
    "2",
    "3",
    "4"
   ],
   "true_positive": [
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   ],
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   ]
  }
 },
 "max_len": 1024
}