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+{"version":1,"label_text":"descriptions","domains":[{"key":"banking77","title":"Banking","dataset":"Banking77","n_test":3080,"accuracy":0.7737,"labels":[{"name":"activate my card","desc":"activating a card they just received"},{"name":"age limit","desc":"the minimum age required to open an account"},{"name":"apple pay or google pay","desc":"using Apple Pay or Google Pay"},{"name":"atm support","desc":"whether they can use an ATM"},{"name":"automatic top up","desc":"setting up automatic top-ups"},{"name":"balance not updated after bank transfer","desc":"a balance not updating after a bank transfer"},{"name":"balance not updated after cheque or cash deposit","desc":"a balance not updating after a cheque or cash deposit"},{"name":"beneficiary not allowed","desc":"a beneficiary or payee not being allowed"},{"name":"cancel transfer","desc":"cancelling a transfer"},{"name":"card about to expire","desc":"a card that is about to expire"},{"name":"card acceptance","desc":"where the card is accepted"},{"name":"card arrival","desc":"when a new card will arrive"},{"name":"card delivery estimate","desc":"an estimated delivery time for a card"},{"name":"card linking","desc":"linking a card to the account"},{"name":"card not working","desc":"a card that is not working"},{"name":"card payment fee charged","desc":"a fee charged on a card payment"},{"name":"card payment not recognised","desc":"a card payment they do not recognise"},{"name":"card payment wrong exchange rate","desc":"a wrong exchange rate on a card payment"},{"name":"card swallowed","desc":"a card swallowed by an ATM"},{"name":"cash withdrawal charge","desc":"a charge on a cash withdrawal"},{"name":"cash withdrawal not recognised","desc":"a cash withdrawal they do not recognise"},{"name":"change pin","desc":"changing the card PIN"},{"name":"compromised card","desc":"a compromised or hacked card"},{"name":"contactless not working","desc":"contactless payments not working"},{"name":"country support","desc":"which countries are supported"},{"name":"declined card payment","desc":"a declined card payment"},{"name":"declined cash withdrawal","desc":"a declined cash withdrawal"},{"name":"declined transfer","desc":"a declined transfer"},{"name":"direct debit payment not recognised","desc":"a direct debit payment they do not recognise"},{"name":"disposable card limits","desc":"limits on disposable virtual cards"},{"name":"edit personal details","desc":"editing personal details"},{"name":"exchange charge","desc":"a charge for exchanging currency"},{"name":"exchange rate","desc":"the exchange rate that is used"},{"name":"exchange via app","desc":"exchanging currency in the app"},{"name":"extra charge on statement","desc":"an unexpected extra charge on the statement"},{"name":"failed transfer","desc":"a transfer that failed"},{"name":"fiat currency support","desc":"which traditional (fiat) currencies are supported"},{"name":"get disposable virtual card","desc":"getting a disposable virtual card"},{"name":"get physical card","desc":"getting a physical card"},{"name":"getting spare card","desc":"getting a spare card"},{"name":"getting virtual card","desc":"getting a virtual card"},{"name":"lost or stolen card","desc":"a lost or stolen card"},{"name":"lost or stolen phone","desc":"a lost or stolen phone"},{"name":"order physical card","desc":"ordering a physical card"},{"name":"passcode forgotten","desc":"a forgotten passcode or password"},{"name":"pending card payment","desc":"a card payment that is still pending"},{"name":"pending cash withdrawal","desc":"a cash withdrawal that is still pending"},{"name":"pending top up","desc":"a top-up that is still pending"},{"name":"pending transfer","desc":"a transfer that is still pending"},{"name":"pin blocked","desc":"a blocked PIN"},{"name":"receiving money","desc":"receiving money from someone"},{"name":"refund not showing up","desc":"a refund that is not showing up"},{"name":"request refund","desc":"requesting a refund"},{"name":"reverted card payment?","desc":"a card payment that was reverted or reversed"},{"name":"supported cards and currencies","desc":"which cards and currencies are supported"},{"name":"terminate account","desc":"closing or terminating the account"},{"name":"top up by bank transfer charge","desc":"a charge for topping up by bank transfer"},{"name":"top up by card charge","desc":"a charge for topping up by card"},{"name":"top up by cash or cheque","desc":"topping up by cash or cheque"},{"name":"top up failed","desc":"a top-up that failed"},{"name":"top up limits","desc":"limits on how much can be topped up"},{"name":"top up reverted","desc":"a top-up that was reverted or reversed"},{"name":"topping up by card","desc":"topping up the account by card"},{"name":"transaction charged twice","desc":"a transaction that was charged twice"},{"name":"transfer fee charged","desc":"a fee charged on a transfer"},{"name":"transfer into account","desc":"transferring money into the account"},{"name":"transfer not received by recipient","desc":"a transfer not received by the recipient"},{"name":"transfer timing","desc":"how long a transfer takes to arrive"},{"name":"unable to verify identity","desc":"being unable to verify their identity"},{"name":"verify my identity","desc":"verifying their identity"},{"name":"verify source of funds","desc":"verifying the source of their funds"},{"name":"verify top up","desc":"verifying a top-up"},{"name":"virtual card not working","desc":"a virtual card not working"},{"name":"visa or mastercard","desc":"choosing between Visa and Mastercard"},{"name":"why verify identity","desc":"why identity verification is required"},{"name":"wrong amount of cash received","desc":"receiving the wrong amount of cash from an ATM"},{"name":"wrong exchange rate for cash withdrawal","desc":"a wrong exchange rate on a cash withdrawal"}],"samples":[{"t":"Can I top up using my car?","g":62},{"t":"Will I be charged if someone needs to send me money?","g":56},{"t":"Why is there a pending transaction on my card?","g":45},{"t":"I tried to top up. Why was it denied?","g":59},{"t":"What is the €1 fee for?","g":34},{"t":"I need it delivered on a certain date.","g":12},{"t":"Can you help with a transfer to an account","g":7},{"t":"I tried using my card today and it's not working, can you help me?","g":14},{"t":"There is a transaction from my account that I don't recognize can you trace back the information so I can make sure it's something I did or not?","g":28},{"t":"What is the importance of verifying the top-up?","g":71},{"t":"how long does it take to post atm with drawl","g":46},{"t":"When will money be available in my account?","g":67},{"t":"I transferred some money but the recipient is having trouble withdrawing.","g":66},{"t":"The incorrect rate was used in my foreign purchase","g":17},{"t":"Will it automatically top-up if there isn't much money left?","g":4},{"t":"Why isn't a recent refund on my statement?","g":51},{"t":"I bought this item and was charged the wrong amount can I get a refund?","g":52},{"t":"How long will it take to deliver something to US?","g":12},{"t":"Can I use my card everywhere?","g":10},{"t":"Can someone assist me by explaining why my card is not working?","g":14},{"t":"What do I need to do to transfer my paycheck to my account?","g":50},{"t":"When I try and to buy something using my card it keeps getting declined.","g":27},{"t":"Do you support all fiat currencies?","g":36},{"t":"I've attempted to do a very standard transfer and have tried 5 times at this point. Can you tell me what the issue is? Is the system down?","g":35},{"t":"How old do you have to be to be able to open an account?","g":1},{"t":"Is my currency okay to add money with?","g":54},{"t":"The conversion rate on the ATM that I used with foreign currency was wrong.","g":76},{"t":"The exchange rate you gave me for my cash withdrawal is wrong","g":76},{"t":"Can someone assist me with the details explaining which fiat currencies that you support?","g":36},{"t":"Can you give me information about verification code?","g":71},{"t":"What is the necessity of verifying the top up?","g":71},{"t":"My payment still hasn't processed!","g":45},{"t":"Hey I tried to get some money out earlier but the machine didn't work. Now just saw the transaction still seems in progress! Can you please check what's going there, seems something is broken, I don't want to be charged for money that I haven't actually received!","g":46},{"t":"Tell me which cards and what currency is supported.","g":54},{"t":"For some reason my account's been charged an extra dollar.","g":34},{"t":"Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here?","g":35},{"t":"Can you assist me with unblocking my PIN? I put it in wrong too many times.","g":49},{"t":"Since my id hasn't been verified, when can I use my account?","g":74},{"t":"How can I process a refund for something I purchased?","g":52},{"t":"It didnt work when I tried to pay contactless at the bus today. Why?","g":23},{"t":"Why did I get charged for something I bought online? Even though it was international, I thought it would be covered.","g":64},{"t":"How old do I have to be?","g":1},{"t":"How can I transfer money from an outside bank?","g":65},{"t":"Is my PIN located on my account somewhere?","g":38},{"t":"Why hasn't my transfer been made?","g":35},{"t":"What is the cost for an exchange fee?","g":31},{"t":"Can you tell me the limits for top ups?","g":60},{"t":"I was wondering whether exchanging currencies can be done on this app.","g":33},{"t":"I can't find the top-up verification code.","g":71},{"t":"How can I fund my top-up account using my bank account?","g":65},{"t":"how do i get a virtual card for one time use","g":37},{"t":"Hi. I just withdrew cash from an ATM and received the wrong amount. However, my app shows the correct amount I withdrew. How do I get the rest of the cash?","g":75},{"t":"Something is wrong with my password.","g":44},{"t":"Could it be that I deactivated my card, its not working?","g":14},{"t":"How can someone send me money?","g":50},{"t":"When I got cash, I'm pretty sure there was a glitch that overcharged me.","g":19},{"t":"When considering currency holdings and exchanges, what fiat currencies are supported?","g":36},{"t":"I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?!","g":35},{"t":"What currencies can I hold money in?","g":36},{"t":"I cannot make transactions with my virtual card.","g":72},{"t":"I made a money transaction but the recipient can't see it","g":66},{"t":"Where do my funds come from?","g":70},{"t":"When I travel, what will it cost to switch for my currency?","g":31},{"t":"Why wasn't I able to transfer to another account?","g":7},{"t":"I can't transfer money from my account.","g":27},{"t":"Are both Visa and Mastercard offered?","g":73},{"t":"Your service is terrible,.  Delete my account,","g":55},{"t":"How long do transfer pend for?","g":48},{"t":"I have a strange direct debit in my statement","g":28},{"t":"How do I show this stupid system that this is really my identity?","g":68},{"t":"I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on?","g":61},{"t":"Tell me if there are any top-up limits?","g":60},{"t":"Activating my card","g":0},{"t":"Who accepts my card?","g":10},{"t":"can you assist me with the auto top up ?","g":4},{"t":"I want to use bank transfer for topping up my account. How is it handled?","g":65},{"t":"I a having trouble proving my identity","g":68},{"t":"I need to change my pin but I am on the road.","g":21},{"t":"Where has my available money come from?","g":70},{"t":"There are transactions I didn't make, someone else must have used my card.","g":22},{"t":"I got my American Express in Apple Bay but top up is not working","g":2},{"t":"Why do you keep declining my payment? I tried several times already with this card and it's just not working","g":25},{"t":"Do I need to verify my identity to use my account?","g":74},{"t":"Where can you deliver cards?","g":43},{"t":"How long will it take for the card to arrive?","g":12},{"t":"Can I open an account for a child?","g":1},{"t":"Why was my payment reversed?","g":53},{"t":"Why is my top-up still pending?","g":47},{"t":"someone is using my account","g":22},{"t":"How much am I charged for a SEPA transfer?","g":56},{"t":"I would like to verify the source of my money","g":70},{"t":"My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times.","g":27},{"t":"My statement has a dollar I have been charged showing up on it.","g":34},{"t":"I'm unsure of a withdrawl in my statement.","g":20},{"t":"can I choose a date for delivery?","g":12},{"t":"Why was I not able to complete a transfer?","g":35},{"t":"How do I do an international transfer?","g":65},{"t":"Do you guys accept mastercard or visa?","g":73},{"t":"How many times can I use a disposable card?","g":29},{"t":"Is there a way my new card can be renewed?","g":0},{"t":"I think my child used my card while I wasn't home.","g":22},{"t":"When trying to get more than one card is there a extra amount that needs to be paid?","g":39},{"t":"How can I check the source of my fund?","g":70},{"t":"Is it necessary to verify my top up?","g":71},{"t":"I made a transfer 12 hours ago. Why is it still listed as pending?","g":48},{"t":"my card was not in the mail again can you advise?","g":12},{"t":"My card stopped working","g":14},{"t":"What can I do about some payments on my card I didn't make.  Please put a freeze on my card till we can figure this out.","g":16},{"t":"I can't pull my card out of the ATM. Help me.","g":18},{"t":"how to activate card?","g":0},{"t":"There is a withdrawal that isn't mind in the app.","g":20},{"t":"Which fiat currencies do you support?","g":36},{"t":"In terms of holding and exchange, what fiat currencies do you use.","g":36},{"t":"How do I troubleshoot Google pay top up?","g":2},{"t":"What are the steps to activating a new card?","g":0},{"t":"I cannot locate the card PIN.","g":38},{"t":"My top up didn't work.","g":59},{"t":"reason i need to verify top up","g":71},{"t":"I will need to exchange currencies frequently, will I be able to get a discount?","g":31},{"t":"My card was rejected at the store for some reason, can you look into this for me?","g":25},{"t":"What is the need to verify my identity?","g":74},{"t":"It appears my card expires next month, can I order a new one?","g":9},{"t":"I attempted to get cash but was declined.","g":26},{"t":"It looks like someone else withdrew cash from my account, can you help?","g":20},{"t":"How do I freeze my card using the app?","g":22},{"t":"Can you explain your exchange rate policy to me?","g":32},{"t":"I would like to close my account.","g":55},{"t":"How many miles away is the ATM?","g":3},{"t":"If I make a transaction can I cancel it?","g":8},{"t":"can I have a non virtual card?","g":43},{"t":"Help me please!  My card was stolen!","g":41},{"t":"I have to verify the source of my funds","g":70},{"t":"I want to know how many different currencies my money can be in","g":36},{"t":"Will you accept my other card?","g":54},{"t":"How come you need to know my identity?","g":74},{"t":"My pin was blocked, how do I make it so I can use it?","g":49},{"t":"Where do I verify my identity?","g":69},{"t":"There appears to have been a reversion in my top up","g":61},{"t":"Why are my payments showing pending?","g":45},{"t":"My card payment is still pending.","g":45},{"t":"Where can I find the \"auto-top\" feature?","g":4},{"t":"Can i cancel a charge?","g":8},{"t":"I did transfer, why is it pending","g":48},{"t":"I've lost track of my phone or someone stole it.","g":42},{"t":"How do people send me money?","g":50},{"t":"I need to update my info.","g":30},{"t":"Are contactless payments enabled on my new card?","g":23},{"t":"There's a refund missing from my statement","g":51},{"t":"Salary in GBP has been received, does it need to be configured elsewhere?","g":50},{"t":"What do i have to do to change my name?","g":30},{"t":"A fee was charged for my recent withdrawal.","g":19},{"t":"How do I cancel a previous purchase","g":52},{"t":"Where can I withdrawal my money?","g":3},{"t":"Does it cost anything for exchanges?","g":31},{"t":"What is the code I need to get into the app?","g":44},{"t":"Can I get a copy of the card by email?","g":40},{"t":"What are the fees for top-ups?","g":56},{"t":"How do I make sure I don't run out of money on my card while traveling?","g":4},{"t":"Am I free to top-up as much as I want?","g":60},{"t":"Will topping up by transfer lead to a charge on my account?","g":56},{"t":"Please help me get a virtual card.","g":40},{"t":"I can't see my latest bank transfer","g":5},{"t":"When should I receive my virtual card?","g":40},{"t":"I have one of your cards already, how do I link it?","g":13},{"t":"My card has been charged two separate times for a single transaction.","g":63},{"t":"Would I be able to get another card for my account, so I could give one to my daughter?","g":39},{"t":"Do you have a top-up limit?","g":60},{"t":"I deposited cash this morning and I am still waiting","g":6},{"t":"I want to change my name.","g":30},{"t":"I've been waiting longer than expected for my card.","g":11},{"t":"How do I enable contactless pay?","g":23},{"t":"The account transfer I was trying to do failed.","g":7},{"t":"Why is there a direct debit I didn't make showing in the app?","g":28},{"t":"What is the charge for a physical card?","g":43},{"t":"Can I do a bank transfer to put additional money in my account because I am out of money?","g":65},{"t":"We need both a visa and a Mastercard.","g":73},{"t":"What age do my kids need to be to use your service?","g":1},{"t":"Is it okay to use a bank card to top up","g":57},{"t":"Why does the app revert a payment?","g":53},{"t":"I cannot use my disposable virtual card.","g":72},{"t":"Why didn't my balance change after I transferred some money?","g":5},{"t":"Is there any discount for someone that exchanges currencies frequently?","g":31},{"t":"What do you need so I can verify my identity?","g":69},{"t":"I have a pending cash withdrawal","g":46},{"t":"How long can I expect a transfer to pend for?","g":48},{"t":"How much will I pay to exchange foreign currency?","g":31},{"t":"how come my transfer didn't work","g":35},{"t":"What does it mean by pending payment?","g":45},{"t":"My card is still pending, I've been waiting a while.","g":45},{"t":"I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though.","g":45},{"t":"How long does an item I bought show as pending?","g":45},{"t":"How do I go through the process of currency exchange?","g":33},{"t":"It looks like this week I was double charged for a couple things. Is there any way that you can look into this for me and return the double charged items back to my card?","g":63},{"t":"Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until  I arrive in Britain. Will a withdrawal involve extra charges?","g":76},{"t":"My phone was stolen yesterday.  What should I do?","g":42},{"t":"Do you offer additional currency options?","g":36},{"t":"I have not received the amount of cash i was supposed to.","g":75},{"t":"Besides USD what other currencies can I have?","g":36},{"t":"The receipient doesn't see my money transfer.","g":66},{"t":"My card was declined in a shop","g":25},{"t":"Your top-up function isn't working, it still says pending even though I know my card works.","g":47},{"t":"card is lost, please help","g":41},{"t":"What is the limit to disposable cards you can have?","g":29},{"t":"Where are the options to top up with a cheque on my account?","g":58},{"t":"Is my pending cash withdrawal processed?","g":46},{"t":"I need AUD not GBP, how do I change it?","g":33},{"t":"How do I locate my card?","g":11},{"t":"How do I go forth on transferring money into my account?","g":65},{"t":"i tried to make a transfer to a beneficiary and it didn't go through","g":7},{"t":"How do I exchange my GBP to AUD?","g":33},{"t":"Why is there a direct debit payment on my app that is not from me?","g":28},{"t":"If I want a physical card, do I have to pay anything?","g":43},{"t":"What foreign exchange rate will you use?","g":32},{"t":"When can I expect my card to be delivered to the US?","g":12},{"t":"Where is the transfer I started?","g":66},{"t":"I need a physical card.","g":43},{"t":"Where can I reset the passcode?","g":44},{"t":"Are there any sort of fees involved for top of transfers?","g":56},{"t":"Causes of top-up cancellation","g":61},{"t":"My card has been compromised","g":22},{"t":"Is cash good to top up with?","g":58},{"t":"Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do.","g":28},{"t":"I have a problem!  The ATM stole my card!","g":18},{"t":"I would like an account for my children, how do I go about doing this?","g":1},{"t":"I'm in Spain and my stuff has been stolen. My card was with it and I need a new one shipped and the old one frozen.","g":41},{"t":"Can I verify the source of my funds?","g":70},{"t":"I want my account deleted!","g":55},{"t":"Why would I be charged more than once for the same transaction?","g":63},{"t":"Transactions on my card look really weird. I've been charged twice for a couple things this week! Please check this and return the double charged ones.","g":63},{"t":"Where is the card PIN?","g":38},{"t":"Can I be topped up once I hit a certain balance?","g":4},{"t":"Can I change to another currency?","g":33},{"t":"Where do you support?","g":24},{"t":"My card was used without my permission.","g":22},{"t":"Do I need any kind of documentation for the identity check?","g":69},{"t":"An unauthorized payment is in my app","g":16},{"t":"I've just come back from an eating holiday in the USA and Canada and have SO many pending and duplicated transactions on my account.  I think there is something wrong, can you look in to it please?","g":63},{"t":"Can I top up using an international card","g":57},{"t":"top up did not complete","g":47},{"t":"There was a canceled payment for my card.","g":53},{"t":"What is the exchange rate like on this app?","g":32},{"t":"I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem?","g":66},{"t":"I had a transfer blocked","g":7},{"t":"how much do you charge to accept transfers","g":56},{"t":"When using a US card, what is the cost for a top up/off?","g":57},{"t":"There was an extra charge when I made a transfer.","g":64},{"t":"Where did your guys exchange rates come from?","g":32},{"t":"I can't verify my identity.","g":68},{"t":"Hello! I need to order a disposable virtual card. Where can I do that at?","g":37},{"t":"Help me.  My card doesn't work.","g":14},{"t":"WHAT CAN I DO AFTER THE CARD MISSING","g":0},{"t":"I had a cheque deposited, but I still haven't seen the cash.","g":6},{"t":"Can i change my PIN at the ATM?","g":21},{"t":"why does the app show a direct debit payment that I did not authorize","g":28},{"t":"Tell me how to cancel a transfer.","g":8},{"t":"From where can I withdraw?","g":3},{"t":"Do you accept other currencies besides US Dollars?","g":54},{"t":"A transfer to an account was not allowed","g":7},{"t":"I'm not sure why I was charged an extra fee for transferring funds.","g":64},{"t":"How long do I have to wait for a transfer from the US?","g":67},{"t":"Who else can top up my account","g":62},{"t":"How do the disposable cards work?","g":37},{"t":"Can I use any currency to add money?","g":54},{"t":"How can I get a real-life card of my own?","g":43},{"t":"Will declined funds I tried to withdraw be returned to me?","g":75},{"t":"What stores will take my credit card as payment?","g":10},{"t":"If my phone is missing, can I block someone from using the app?","g":42},{"t":"what is the virtual card","g":40},{"t":"What is the fee on my card payment?","g":15},{"t":"Where do I change my PIN?","g":21},{"t":"What is the source of my money?","g":70},{"t":"when does the rate get determined","g":32},{"t":"Can you tell me the foreign exchange rate?","g":32},{"t":"how can i change my details","g":30},{"t":"The ATM ate my card.","g":18},{"t":"My bank statement doesn't show the cash deposit I made recently.","g":6},{"t":"I just got $20 when I tried to get $100","g":75},{"t":"Are there any extra fees for adding money into the international card?","g":57},{"t":"Do you accept checks?","g":58},{"t":"What do I do to stop unauthorized transactions on my card? I was never in the place from which the transactions on my bill were made and I never made them. Please help!","g":22},{"t":"Why has my card payment been declined?","g":25},{"t":"My top-up for Google Pay isn't working","g":2},{"t":"If I feel someone has my card information, can I get a new card?","g":22},{"t":"What is this direct debit I am seeing?","g":28},{"t":"I'm going to be away for awhile, can I have it add money automatically in certain intervals?","g":4},{"t":"I want to add money but don't know what currencies you accept, can you tell me?","g":54},{"t":"how do i get a virtual card?","g":40},{"t":"Is there a way I can get my ATM card back from the machine?","g":18},{"t":"I used my card for a purchase and was charged a fee","g":15},{"t":"How many disposable cards can I make in a single day?","g":29},{"t":"I was charged a fee for a card payment. Why?","g":15},{"t":"I see what looks like duplicate charges on account.","g":63},{"t":"I was trying to use my virtual card at a merchant and it was rejected. How can I fix this?","g":72},{"t":"How much does it cost in fees to use your card?","g":43},{"t":"i have not received my card","g":11},{"t":"I didn't buy this twice","g":63},{"t":"I really need money from my card today, but my card is getting declined. Please help!!","g":59},{"t":"Someone else may be using my card.  There are transactions I don't recognize.","g":22},{"t":"where do I request a disposable virtual card?","g":37},{"t":"Can I have it add money automatically in certain intervals?","g":4}]},{"key":"clinc150","title":"Smart assistant","dataset":"CLINC150","n_test":5500,"accuracy":0.6816,"labels":[{"name":"restaurant reviews","desc":"reading reviews or ratings of a restaurant"},{"name":"nutrition info","desc":"the nutrition facts or nutritional information of a food"},{"name":"account blocked","desc":"why a bank account is blocked or locked"},{"name":"oil change how","desc":"how to change the oil in a car"},{"name":"time","desc":"what the current time is"},{"name":"weather","desc":"the current weather or forecast"},{"name":"redeem rewards","desc":"redeeming credit card reward points"},{"name":"interest rate","desc":"the interest rate on an account or loan"},{"name":"gas type","desc":"what type or grade of gasoline a car needs"},{"name":"accept reservations","desc":"whether a restaurant 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