# ticket_dataset_complete

Customer_Name: Michael
Customer_Email: michael@ignitarium.com
Customer_Gender: Female
Product_Purchased: Headphones
Date_of_Purchase: 2023-01-03
Ticket_Subject: Warranty Claim
Ticket_Channel: Email
First_Response_Time: 44 hours
Time_to_Resolution: 88 hours
Ticket_Type: Technical Issue
Ticket_Description: Server crashes due to memory leaks in custom-developed software.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Debug and optimize the software code to identify and fix memory leaks, and implement regular monitoring for early detection.


Customer_Name: Mary
Customer_Email: mary@ignitarium.com
Customer_Gender: Other
Product_Purchased: Webcam
Date_of_Purchase: 2023-06-26
Ticket_Subject: Product Feedback
Ticket_Channel: Phone
First_Response_Time: 54 hours
Time_to_Resolution: 65 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Overcharging on invoices due to incorrect metering of data usage.
Ticket_Status: Closed
Ticket_Priority: Urgent
Resolution:
  Investigate the metering system, rectify any discrepancies, and issue refunds for overcharged amounts.


Customer_Name: Ronald
Customer_Email: ronald@ignitarium.com
Customer_Gender: Female
Product_Purchased: Keyboard
Date_of_Purchase: 2023-12-04
Ticket_Subject: General Inquiry
Ticket_Channel: Email
First_Response_Time: 47 hours
Time_to_Resolution: 168 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Unexplained fees appearing on the billing statement without prior notification
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Establish transparent performance metrics, provide regular feedback, and conduct training sessions to ensure employees understand the evaluation process.


Customer_Name: Sarah
Customer_Email: sarah@ignitarium.com
Customer_Gender: Female
Product_Purchased: Monitor
Date_of_Purchase: 2024-03-30
Ticket_Subject: General Inquiry
Ticket_Channel: Web Form
First_Response_Time: 52 hours
Time_to_Resolution: 73 hours
Ticket_Type: HR Issue
Ticket_Description: Conflict between team members due to unclear reporting structures and overlapping responsibilities.
Ticket_Status: Closed
Ticket_Priority: Low
Resolution:
  Redefine reporting lines, clarify job roles and responsibilities, and foster open communication channels to address conflicts and ensure alignment within the team.


Customer_Name: George
Customer_Email: george@ignitarium.com
Customer_Gender: Female
Product_Purchased: Headphones
Date_of_Purchase: 2023-06-09
Ticket_Subject: General Inquiry
Ticket_Channel: Social Media
First_Response_Time: 40 hours
Time_to_Resolution: 117 hours
Ticket_Type: Technical Issue
Ticket_Description: Intermittent connectivity drops occurring due to faulty DSL line filters.
Ticket_Status: Closed
Ticket_Priority: Low
Resolution:
   Replace DSL line filters with new ones to eliminate signal interference and stabilize the connection.


Customer_Name: John
Customer_Email: john@ignitarium.com
Customer_Gender: Male
Product_Purchased: Microphone
Date_of_Purchase: 2022-05-18
Ticket_Subject: General Inquiry
Ticket_Channel: Email
First_Response_Time: 5 hours
Time_to_Resolution: 135 hours
Ticket_Type: Technical Issue
Ticket_Description: Inconsistent Wi-Fi signal coverage due to interference from neighboring wireless networks.
Ticket_Status: Closed
Ticket_Priority: Urgent
Resolution:
  Adjust Wi-Fi channels or upgrade to a dual-band router to mitigate interference and improve signal strength and coverage.


Customer_Name: Ryan
Customer_Email: ryan@ignitarium.com
Customer_Gender: Other
Product_Purchased: Headphones
Date_of_Purchase: 2022-11-29
Ticket_Subject: Product Feedback
Ticket_Channel: Email
First_Response_Time: 6 hours
Time_to_Resolution: 53 hours
Ticket_Type: Technical Issue
Ticket_Status: Closed
Ticket_Priority: High
Ticket_Description:
   High latency during online gaming sessions caused by network congestion within the Internet Service Provider's (ISP) infrastructure.Contact the ISP to investigate and address network congestion issues, potentially by routing traffic through less congested pathways or upgrading network infrastructure.

Resolution:
   Contact the ISP to investigate and address network congestion issues, potentially by routing traffic through less congested pathways or upgrading network infrastructure.


Customer_Name: Jennifer
Customer_Email: jennifer@ignitarium.com
Customer_Gender: Male
Product_Purchased: Webcam
Date_of_Purchase: 2023-02-19
Ticket_Subject: Product Feedback
Ticket_Channel: Phone
First_Response_Time: 5 hours
Time_to_Resolution: 5 hours
Ticket_Type: Technical Issue
Ticket_Status: Closed
Ticket_Priority: Low
Ticket_Description:
  Fluctuating broadband speed during peak usage hours attributed to oversubscription of network bandwidth by the ISP.

Resolution:
  Contact the ISP to negotiate a higher bandwidth allocation or explore alternative broadband plans with guaranteed speeds during peak hours.


Customer_Name: Edward
Customer_Email: edward@ignitarium.com
Customer_Gender: Female
Product_Purchased: Keyboard
Date_of_Purchase: 2024-04-03
Ticket_Subject: Product Feedback
Ticket_Channel: Email
First_Response_Time: 1 hours
Time_to_Resolution: 16 hours
Ticket_Type: Technical Issue
Ticket_Status: Closed
Ticket_Priority: Low
Ticket_Description:
  Unable to establish a broadband connection due to incorrect PPPoE (Point-to-Point Protocol over Ethernet) credentials configured on the router.

Resolution:
  Verify and correct the PPPoE username and password configured on the router to establish a successful broadband connection.


Customer_Name: Ryan
Customer_Email: ryan@ignitarium.com
Customer_Gender: Other
Product_Purchased: Headphones
Date_of_Purchase: 2024-02-13
Ticket_Subject: Warranty Claim
Ticket_Channel: Phone
First_Response_Time: 9 hours
Time_to_Resolution: 94 hours
Ticket_Type: Technical Issue
Ticket_Description: Limited Wi-Fi range causing dead zones in certain areas of the premises.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Install Wi-Fi range extenders or mesh network systems to boost signal coverage and eliminate dead zones.


Customer_Name: James
Customer_Email: james@ignitarium.com
Customer_Gender: Other
Product_Purchased: Mouse
Date_of_Purchase: 2022-06-09
Ticket_Subject: General Inquiry
Ticket_Channel: Social Media
First_Response_Time: 42 hours
Time_to_Resolution: 23 hours
Ticket_Type: Technical Issue
Ticket_Status: Closed
Resolution: Replace outdated or faulty NICs with new ones to ensure stable and reliable broadband connectivity.
Ticket_Priority: High
Ticket_Description:
  Unstable broadband connection due to outdated or malfunctioning network interface cards (NICs) on devices.


Customer_Name: Mary
Customer_Email: mary@ignitarium.com
Customer_Gender: Male
Product_Purchased: Monitor
Date_of_Purchase: 2022-08-02
Ticket_Subject: Product Feedback
Ticket_Channel: Phone
First_Response_Time: 32 hours
Time_to_Resolution: 147 hours
Ticket_Type: Technical Issue
Ticket_Description: Slow browsing speeds caused by browser cache and cookies accumulation.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Clear browser cache and cookies regularly or use browser extensions to automate the process, thereby improving browsing speeds.


Customer_Name: Timothy
Customer_Email: timothy@ignitarium.com
Customer_Gender: Male
Product_Purchased: Microphone
Date_of_Purchase: 2023-02-11
Ticket_Subject: General Inquiry
Ticket_Channel: Phone
First_Response_Time: 67 hours
Time_to_Resolution: 78 hours
Ticket_Type: Technical Issue
Ticket_Description: Inability to connect to the internet due to incorrect network adapter settings on the computer.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Verify and correct network adapter settings (such as IP address, subnet mask, gateway, and DNS server) to establish a successful internet connection.


Customer_Name: Kevin
Customer_Email: kevin@ignitarium.com
Customer_Gender: Male
Product_Purchased: Monitor
Date_of_Purchase: 2023-12-05
Ticket_Subject: Technical Support
Ticket_Channel: Social Media
First_Response_Time: 67 hours
Time_to_Resolution: 44 hours
Ticket_Type: Technical Issue
Ticket_Description: Broadband connection dropping randomly due to outdated or incompatible router firmware.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Update the router firmware to the latest compatible version provided by the manufacturer to address compatibility issues and stabilize the connection.


Customer_Name: Anthony
Customer_Email: anthony@ignitarium.com
Customer_Gender: Male
Product_Purchased: Keyboard
Date_of_Purchase: 2024-03-11
Ticket_Subject: Billing Issue
Ticket_Channel: Email
First_Response_Time: 70 hours
Time_to_Resolution: 72 hours
Ticket_Type: Technical Issue
Ticket_Status: Closed
Ticket_Priority: High
Ticket_Description:
  Poor broadband performance caused by outdated or inadequate wiring infrastructure within the premises.

Resolution:
  Upgrade wiring infrastructure (e.g., coaxial cables, Ethernet cables, telephone lines) to meet current standards and improve broadband performance.


Customer_Name: Joseph
Customer_Email: joseph@ignitarium.com
Customer_Gender: Female
Product_Purchased: Laptop
Date_of_Purchase: 2022-09-08
Ticket_Subject: Technical Support
Ticket_Channel: Chat
First_Response_Time: 33 hours
Time_to_Resolution: 12 hours
Ticket_Type: Technical Issue
Ticket_Description: DNS resolution failures resulting from DNS server downtime or misconfiguration.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Switch to alternative DNS servers (such as Google DNS or Cloudflare DNS) temporarily or permanently to resolve DNS-related issues.


Customer_Name: Robert
Customer_Email: robert@ignitarium.com
Customer_Gender: Male
Product_Purchased: Keyboard
Date_of_Purchase: 2024-02-28
Ticket_Subject: Warranty Claim
Ticket_Channel: Email
First_Response_Time: 48 hours
Time_to_Resolution: 77 hours
Ticket_Type: Technical Issue
Ticket_Description: Broadband speed throttling by the ISP due to exceeding data usage limits.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Monitor data usage regularly and upgrade to a broadband plan with higher data allowances if necessary to avoid speed throttling. Alternatively, contact the ISP to negotiate better terms or resolve any billing discrepancies.


Customer_Name: Brian
Customer_Email: brian@ignitarium.com
Customer_Gender: Other
Product_Purchased: Microphone
Date_of_Purchase: 2024-02-14
Ticket_Subject: General Inquiry
Ticket_Channel: Chat
First_Response_Time: 10 hours
Time_to_Resolution: 70 hours
Ticket_Type: Technical Issue
Ticket_Description: Server not responding to ping requests.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Check network connectivity, firewall settings, and server status; restart the server's network services if necessary.


Customer_Name: George
Customer_Email: george@ignitarium.com
Customer_Gender: Other
Product_Purchased: Keyboard
Date_of_Purchase: 2023-05-21
Ticket_Subject: Warranty Claim
Ticket_Channel: Social Media
First_Response_Time: 14 hours
Time_to_Resolution: 51 hours
Ticket_Type: Technical Issue
Ticket_Description: Server running out of available memory (RAM).
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  : Identify and terminate memory-intensive processes, add more RAM modules if feasible, or optimize server memory usage.


Customer_Name: Susan
Customer_Email: susan@ignitarium.com
Customer_Gender: Female
Product_Purchased: Monitor
Date_of_Purchase: 2022-07-23
Ticket_Subject: General Inquiry
Ticket_Channel: Chat
First_Response_Time: 52 hours
Time_to_Resolution: 97 hours
Ticket_Type: Technical Issue
Ticket_Description: Server experiencing performance bottlenecks due to insufficient bandwidth.
Ticket_Status: Closed
Ticket_Priority: Low
Resolution:
  Upgrade network infrastructure, switch to higher bandwidth connections, or implement traffic prioritization/QoS settings.


Customer_Name: George
Customer_Email: george@ignitarium.com
Customer_Gender: Other
Product_Purchased: Headphones
Date_of_Purchase: 2023-06-24
Ticket_Subject: General Inquiry
Ticket_Channel: Web Form
First_Response_Time: 57 hours
Time_to_Resolution: 111 hours
Ticket_Type: Technical Issue
Ticket_Description: Server unable to boot due to corrupted system files.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
   Boot into recovery mode and perform a system file integrity check (e.g., using SFC on Windows or fsck on Linux), then repair or restore corrupted files.


Customer_Name: Charles
Customer_Email: charles@ignitarium.com
Customer_Gender: Other
Product_Purchased: Headphones
Date_of_Purchase: 2023-01-28
Ticket_Subject: General Inquiry
Ticket_Channel: Chat
First_Response_Time: 53 hours
Time_to_Resolution: 34 hours
Ticket_Type: Technical Issue
Ticket_Description: Laptop keyboard keys not responding.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  : Check for debris under the keys, use compressed air to clean the keyboard, or replace the keyboard if necessary.


Customer_Name: Karen
Customer_Email: karen@ignitarium.com
Customer_Gender: Female
Product_Purchased: Monitor
Date_of_Purchase: 2024-03-20
Ticket_Subject: Technical Support
Ticket_Channel: Phone
First_Response_Time: 38 hours
Time_to_Resolution: 39 hours
Ticket_Type: Technical Issue
Ticket_Description: Laptop Wi-Fi connection dropping or not connecting.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Update Wi-Fi drivers, reset network settings, or adjust power management settings for the wireless adapter.


Customer_Name: Ryan
Customer_Email: ryan@ignitarium.com
Customer_Gender: Female
Product_Purchased: Headphones
Date_of_Purchase: 2022-04-14
Ticket_Subject: Technical Support
Ticket_Channel: Phone
First_Response_Time: 31 hours
Time_to_Resolution: 138 hours
Ticket_Type: Technical Issue
Ticket_Description: Laptop not booting up or showing a black screen.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Perform a hard reset, connect an external monitor to check for display output, and troubleshoot hardware components such as RAM or hard drive.


Customer_Name: Thomas
Customer_Email: thomas@ignitarium.com
Customer_Gender: Female
Product_Purchased: Microphone
Date_of_Purchase: 2022-06-29
Ticket_Subject: General Inquiry
Ticket_Channel: Email
First_Response_Time: 23 hours
Time_to_Resolution: 102 hours
Ticket_Type: Technical Issue
Ticket_Description: Laptop webcam not working.
Ticket_Status: Closed
Ticket_Priority: Urgent
Resolution:
  Update webcam drivers, check privacy settings, and ensure the webcam is not physically blocked or disabled.


Customer_Name: Elizabeth
Customer_Email: elizabeth@ignitarium.com
Customer_Gender: Female
Product_Purchased: Mouse
Date_of_Purchase: 2023-10-27
Ticket_Subject: Technical Support
Ticket_Channel: Email
First_Response_Time: 62 hours
Time_to_Resolution: 130 hours
Ticket_Type: Technical Issue
Ticket_Description: OS running slow after prolonged use.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Restart the computer to clear memory and temporary files, disable unnecessary startup programs, and perform disk cleanup.


Customer_Name: Daniel
Customer_Email: daniel@ignitarium.com
Customer_Gender: Female
Product_Purchased: Headphones
Date_of_Purchase: 2023-07-30
Ticket_Subject: Billing Issue
Ticket_Channel: Web Form
First_Response_Time: 6 hours
Time_to_Resolution: 93 hours
Ticket_Type: Technical Issue
Ticket_Description: External devices not recognized by the OS
Ticket_Status: Closed
Ticket_Priority: Low
Resolution:
  Check device connections, update drivers, and ensure compatibility with the OS version. If necessary, try using different USB ports or cables.


Customer_Name: Joseph
Customer_Email: joseph@ignitarium.com
Customer_Gender: Other
Product_Purchased: Laptop
Date_of_Purchase: 2023-01-30
Ticket_Subject: Product Feedback
Ticket_Channel: Phone
First_Response_Time: 29 hours
Time_to_Resolution: 46 hours
Ticket_Type: Technical Issue
Ticket_Description: Printer not working after OS upgrade.
Ticket_Status: Closed
Ticket_Priority: Low
Resolution:
   Update printer drivers, ensure printer is connected and powered on, and troubleshoot printer spooler service.


Customer_Name: Kevin
Customer_Email: kevin@ignitarium.com
Customer_Gender: Male
Product_Purchased: Laptop
Date_of_Purchase: 2023-12-17
Ticket_Subject: General Inquiry
Ticket_Channel: Web Form
First_Response_Time: 3 hours
Time_to_Resolution: 17 hours
Ticket_Type: Technical Issue
Ticket_Description: Bluetooth devices not pairing with the computer.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
   Ensure Bluetooth is enabled on both devices, remove and re-pair the devices, update Bluetooth drivers, or troubleshoot interference from other Bluetooth devices or wireless signals.


Customer_Name: Linda
Customer_Email: linda@ignitarium.com
Customer_Gender: Female
Product_Purchased: Webcam
Date_of_Purchase: 2022-09-17
Ticket_Subject: Warranty Claim
Ticket_Channel: Phone
First_Response_Time: 7 hours
Time_to_Resolution: 53 hours
Ticket_Type: Technical Issue
Ticket_Description: Webcam not working during video calls.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Check webcam settings in the application, update webcam drivers, ensure the webcam is not disabled in device manager, and troubleshoot permissions and privacy settings.


Customer_Name: Thomas
Customer_Email: thomas@ignitarium.com
Customer_Gender: Other
Product_Purchased: Monitor
Date_of_Purchase: 2022-12-17
Ticket_Subject: Warranty Claim
Ticket_Channel: Email
First_Response_Time: 45 hours
Time_to_Resolution: 141 hours
Ticket_Type: Technical Issue
Ticket_Description: Software application crashing upon startup.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
   Check for updates to the application, reinstall the application, or troubleshoot compatibility issues with the OS or other software.


Customer_Name: Gary
Customer_Email: gary@ignitarium.com
Customer_Gender: Other
Product_Purchased: Microphone
Date_of_Purchase: 2023-04-07
Ticket_Subject: Technical Support
Ticket_Channel: Social Media
First_Response_Time: 9 hours
Time_to_Resolution: 101 hours
Ticket_Type: Technical Issue
Ticket_Description: Touchscreen not responding on a touchscreen-enabled device.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Restart the device, calibrate the touchscreen in device settings, update touchscreen drivers, and check for physical damage or obstructions on the screen.


Customer_Name: Edward
Customer_Email: edward@ignitarium.com
Customer_Gender: Female
Product_Purchased: Webcam
Date_of_Purchase: 2023-05-31
Ticket_Subject: Technical Support
Ticket_Channel: Social Media
First_Response_Time: 64 hours
Time_to_Resolution: 161 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Unexpected charges appearing on the bill.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Contact the billing department to inquire about the charges and request clarification or correction if necessary.


Customer_Name: Joseph
Customer_Email: joseph@ignitarium.com
Customer_Gender: Female
Product_Purchased: Webcam
Date_of_Purchase: 2023-01-05
Ticket_Subject: Billing Issue
Ticket_Channel: Chat
First_Response_Time: 17 hours
Time_to_Resolution: 128 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Incorrect billing address listed on the invoice.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Update the billing address through the account management portal or contact customer support to ensure accurate billing information.


Customer_Name: John
Customer_Email: john@ignitarium.com
Customer_Gender: Male
Product_Purchased: Laptop
Date_of_Purchase: 2024-02-04
Ticket_Subject: Warranty Claim
Ticket_Channel: Chat
First_Response_Time: 1 hours
Time_to_Resolution: 83 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Double billing for the same product or service.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Notify the billing department of the duplicate charges and request a refund or credit for the overcharged amount.


Customer_Name: Brian
Customer_Email: brian@ignitarium.com
Customer_Gender: Male
Product_Purchased: Keyboard
Date_of_Purchase: 2023-06-30
Ticket_Subject: Billing Issue
Ticket_Channel: Web Form
First_Response_Time: 70 hours
Time_to_Resolution: 21 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Subscription renewal charged at a higher rate than initially agreed upon.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Review the terms of the subscription agreement and contact customer support to address any discrepancies in the renewal rate.


Customer_Name: Ryan
Customer_Email: ryan@ignitarium.com
Customer_Gender: Other
Product_Purchased: Headphones
Date_of_Purchase: 2022-06-27
Ticket_Subject: Technical Support
Ticket_Channel: Chat
First_Response_Time: 50 hours
Time_to_Resolution: 98 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Inaccurate meter readings resulting in overbilling.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Provide accurate meter readings to the billing department and request an adjustment to the billing statement to reflect the correct usage.


Customer_Name: Robert
Customer_Email: robert@ignitarium.com
Customer_Gender: Other
Product_Purchased: Headphones
Date_of_Purchase: 2023-03-18
Ticket_Subject: Billing Issue
Ticket_Channel: Email
First_Response_Time: 65 hours
Time_to_Resolution: 50 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Auto-renewal of a subscription service without prior notification.
Ticket_Status: Closed
Ticket_Priority: Low
Resolution:
  Contact customer support to cancel the auto-renewal and request a refund if the renewal occurred without consent.


Customer_Name: Patricia
Customer_Email: patricia@ignitarium.com
Customer_Gender: Male
Product_Purchased: Laptop
Date_of_Purchase: 2023-08-31
Ticket_Subject: General Inquiry
Ticket_Channel: Chat
First_Response_Time: 60 hours
Time_to_Resolution: 4 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Discrepancies between quoted prices and actual charges on the invoice.
Ticket_Status: Closed
Ticket_Priority: Low
Resolution:
  Review the initial quote or contract agreement and contact the billing department to reconcile any pricing discrepancies.


Customer_Name: Joseph
Customer_Email: joseph@ignitarium.com
Customer_Gender: Male
Product_Purchased: Microphone
Date_of_Purchase: 2022-11-27
Ticket_Subject: Technical Support
Ticket_Channel: Phone
First_Response_Time: 24 hours
Time_to_Resolution: 91 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Service interruptions due to overdue payments despite making a payment.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
   Provide proof of payment to the billing department and request the restoration of services affected by the payment delay.


Customer_Name: Barbara
Customer_Email: barbara@ignitarium.com
Customer_Gender: Female
Product_Purchased: Keyboard
Date_of_Purchase: 2022-12-24
Ticket_Subject: Technical Support
Ticket_Channel: Social Media
First_Response_Time: 39 hours
Time_to_Resolution: 108 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Inconsistent billing formats or layouts causing difficulty in understanding the invoice.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Provide feedback to the billing department regarding the clarity of billing statements and request improvements to enhance readability.


Customer_Name: Andrew
Customer_Email: andrew@ignitarium.com
Customer_Gender: Male
Product_Purchased: Keyboard
Date_of_Purchase: 2024-01-16
Ticket_Subject: General Inquiry
Ticket_Channel: Phone
First_Response_Time: 38 hours
Time_to_Resolution: 35 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Prepaid account balance depleted prematurely due to unexpected charges.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Review account activity with the billing department to identify the cause of the depletion and adjust account settings to prevent future unexpected charges.


Customer_Name: Thomas
Customer_Email: thomas@ignitarium.com
Customer_Gender: Female
Product_Purchased: Microphone
Date_of_Purchase: 2022-11-08
Ticket_Subject: Billing Issue
Ticket_Channel: Chat
First_Response_Time: 18 hours
Time_to_Resolution: 91 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Suspended account due to non-payment despite payment made within the grace period.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
   Contact the billing department to provide proof of payment and request the restoration of account services suspended in error.


Customer_Name: Patricia
Customer_Email: patricia@ignitarium.com
Customer_Gender: Male
Product_Purchased: Headphones
Date_of_Purchase: 2022-12-17
Ticket_Subject: Billing Issue
Ticket_Channel: Email
First_Response_Time: 45 hours
Time_to_Resolution: 133 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Incorrect salary amount deposited into the bank account.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
   Verify the payroll details with the HR department and request a correction for any discrepancies in the salary amount.


Customer_Name: Mary
Customer_Email: mary@ignitarium.com
Customer_Gender: Other
Product_Purchased: Headphones
Date_of_Purchase: 2023-10-09
Ticket_Subject: Warranty Claim
Ticket_Channel: Social Media
First_Response_Time: 14 hours
Time_to_Resolution: 96 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Delay in salary payment beyond the scheduled payday.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
   Contact the HR or payroll department to inquire about the delay and request an expedited payment if necessary.


Customer_Name: Jessica
Customer_Email: jessica@ignitarium.com
Customer_Gender: Female
Product_Purchased: Laptop
Date_of_Purchase: 2022-04-17
Ticket_Subject: General Inquiry
Ticket_Channel: Email
First_Response_Time: 16 hours
Time_to_Resolution: 76 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Deductions made from the salary without proper explanation.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
   Review the pay stub or salary statement to identify the deductions and seek clarification from the HR or payroll department.


Customer_Name: Jessica
Customer_Email: jessica@ignitarium.com
Customer_Gender: Other
Product_Purchased: Microphone
Date_of_Purchase: 2022-10-17
Ticket_Subject: General Inquiry
Ticket_Channel: Chat
First_Response_Time: 3 hours
Time_to_Resolution: 58 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Salary not adjusted for overtime hours worked.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Submit a timesheet or record of overtime hours worked to the HR or payroll department for adjustment in the salary calculation.


Customer_Name: Ryan
Customer_Email: ryan@ignitarium.com
Customer_Gender: Other
Product_Purchased: Microphone
Date_of_Purchase: 2022-12-31
Ticket_Subject: Warranty Claim
Ticket_Channel: Phone
First_Response_Time: 69 hours
Time_to_Resolution: 70 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Salary increment or promotion not reflected in the paycheck.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Provide documentation of the salary increment or promotion to the HR department and request an update to the salary structure accordingly.


Customer_Name: Joseph
Customer_Email: joseph@ignitarium.com
Customer_Gender: Male
Product_Purchased: Microphone
Date_of_Purchase: 2023-05-02
Ticket_Subject: Product Feedback
Ticket_Channel: Chat
First_Response_Time: 28 hours
Time_to_Resolution: 13 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Incomplete or missing bonuses or incentives in the salary payment.
Ticket_Status: Closed
Ticket_Priority: Urgent
Resolution:
  Contact the HR or payroll department to inquire about the missing bonuses or incentives and request their inclusion in the next salary payment.


Customer_Name: Gary
Customer_Email: gary@ignitarium.com
Customer_Gender: Female
Product_Purchased: Keyboard
Date_of_Purchase: 2023-06-29
Ticket_Subject: Product Feedback
Ticket_Channel: Web Form
First_Response_Time: 10 hours
Time_to_Resolution: 50 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Salary overpayment leading to incorrect tax deductions
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
   Notify the HR or payroll department of the overpayment and request adjustments to the tax deductions to rectify the error.


Customer_Name: James
Customer_Email: james@ignitarium.com
Customer_Gender: Male
Product_Purchased: Laptop
Date_of_Purchase: 2022-09-13
Ticket_Subject: General Inquiry
Ticket_Channel: Social Media
First_Response_Time: 60 hours
Time_to_Resolution: 56 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Salary garnishment or deductions for outstanding debts or obligations.
Ticket_Status: Closed
Ticket_Priority: Low
Resolution:
   Review the legal basis for the garnishment or deductions with the HR or payroll department and seek assistance in negotiating repayment terms if necessary.


Customer_Name: Stephen
Customer_Email: stephen@ignitarium.com
Customer_Gender: Male
Product_Purchased: Webcam
Date_of_Purchase: 2023-08-08
Ticket_Subject: Warranty Claim
Ticket_Channel: Email
First_Response_Time: 12 hours
Time_to_Resolution: 120 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Delay in processing reimbursement requests.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Follow up with the finance or reimbursement department to inquire about the status of the request and provide any necessary documentation for expedited processing.


Customer_Name: Timothy
Customer_Email: timothy@ignitarium.com
Customer_Gender: Male
Product_Purchased: Laptop
Date_of_Purchase: 2024-03-31
Ticket_Subject: Warranty Claim
Ticket_Channel: Email
First_Response_Time: 61 hours
Time_to_Resolution: 46 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Reimbursement claim rejected due to missing or incomplete documentation.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Review the rejection notice for specific documentation requirements and resubmit the reimbursement claim with the required information included.


Customer_Name: Elizabeth
Customer_Email: elizabeth@ignitarium.com
Customer_Gender: Other
Product_Purchased: Headphones
Date_of_Purchase: 2023-11-20
Ticket_Subject: General Inquiry
Ticket_Channel: Email
First_Response_Time: 18 hours
Time_to_Resolution: 161 hours
Ticket_Type: Billing Inquiry
Ticket_Status: Closed
Ticket_Priority: Medium
Ticket_Description:
  Reimbursement claim for professional development expenses denied due to insufficient proof of attendance.

Resolution:
   Provide proof of attendance (e.g., certificates, sign-in sheets) for the professional development activities, resubmit the reimbursement claim, and ensure all required documentation is included.


Customer_Name: Scott
Customer_Email: scott@ignitarium.com
Customer_Gender: Other
Product_Purchased: Webcam
Date_of_Purchase: 2023-04-27
Ticket_Subject: Technical Support
Ticket_Channel: Email
First_Response_Time: 38 hours
Time_to_Resolution: 24 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Reimbursement claim for medical expenses denied due to lack of supporting documentation.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Gather all necessary medical receipts and documentation, resubmit the reimbursement claim, and provide additional information as requested.


Customer_Name: Andrew
Customer_Email: andrew@ignitarium.com
Customer_Gender: Other
Product_Purchased: Webcam
Date_of_Purchase: 2022-10-29
Ticket_Subject: Technical Support
Ticket_Channel: Web Form
First_Response_Time: 10 hours
Time_to_Resolution: 102 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Reimbursement claim denied due to exceeding the maximum allowable amount.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  : Review the denial notice for the maximum allowable amount and resubmit the reimbursement claim with expenses adjusted to meet the limit.


Customer_Name: Eric
Customer_Email: eric@ignitarium.com
Customer_Gender: Female
Product_Purchased: Webcam
Date_of_Purchase: 2023-04-19
Ticket_Subject: Warranty Claim
Ticket_Channel: Chat
First_Response_Time: 35 hours
Time_to_Resolution: 41 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Delay in receiving annual performance bonus.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  Contact the HR department or relevant supervisor to inquire about the status of the bonus payment and provide any necessary documentation or clarification to expedite the process.


Customer_Name: Linda
Customer_Email: linda@ignitarium.com
Customer_Gender: Female
Product_Purchased: Microphone
Date_of_Purchase: 2022-12-23
Ticket_Subject: Warranty Claim
Ticket_Channel: Web Form
First_Response_Time: 70 hours
Time_to_Resolution: 86 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Bonus amount received is lower than expected or promised.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Schedule a meeting with HR or management to discuss the discrepancy and seek clarification on the bonus calculation. Provide evidence of performance achievements or agreements to support your claim for the expected bonus amount.


Customer_Name: Karen
Customer_Email: karen@ignitarium.com
Customer_Gender: Other
Product_Purchased: Webcam
Date_of_Purchase: 2023-06-24
Ticket_Subject: Warranty Claim
Ticket_Channel: Phone
First_Response_Time: 67 hours
Time_to_Resolution: 81 hours
Ticket_Type: HR Issue
Ticket_Description: requesting clarification on company's remote work policy.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  HR department sends an email with detailed remote work policy guidelines and arranges a virtual meeting for further discussion if necessary.


Customer_Name: Karen
Customer_Email: karen@ignitarium.com
Customer_Gender: Female
Product_Purchased: Webcam
Date_of_Purchase: 2023-06-21
Ticket_Subject: Technical Support
Ticket_Channel: Social Media
First_Response_Time: 41 hours
Time_to_Resolution: 136 hours
Ticket_Type: HR Issue
Ticket_Description: Employee complaining about discriminatory behavior from a manager during a team meeting.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  HR conducts an investigation into the matter, interviews involved parties, and takes appropriate disciplinary action against the manager if necessary.


Customer_Name: John
Customer_Email: john@ignitarium.com
Customer_Gender: Male
Product_Purchased: Microphone
Date_of_Purchase: 2022-09-09
Ticket_Subject: General Inquiry
Ticket_Channel: Chat
First_Response_Time: 3 hours
Time_to_Resolution: 143 hours
Ticket_Type: HR Issue
Ticket_Description: submitting a request for parental leave and seeking guidance on the process.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  HR provides the employee with the necessary forms and instructions for applying for parental leave and ensures smooth transition during the absence period.


Customer_Name: Susan
Customer_Email: susan@ignitarium.com
Customer_Gender: Female
Product_Purchased: Monitor
Date_of_Purchase: 2023-10-24
Ticket_Subject: Technical Support
Ticket_Channel: Email
First_Response_Time: 14 hours
Time_to_Resolution: 147 hours
Ticket_Type: HR Issue
Ticket_Description: reporting harassment from a coworker via email communications.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  HR investigates the email communications, counsels the accused coworker, and provides harassment prevention training to all employees.


Customer_Name: Stephen
Customer_Email: stephen@ignitarium.com
Customer_Gender: Male
Product_Purchased: Webcam
Date_of_Purchase: 2023-09-28
Ticket_Subject: General Inquiry
Ticket_Channel: Web Form
First_Response_Time: 17 hours
Time_to_Resolution: 105 hours
Ticket_Type: HR Issue
Ticket_Description: reporting a problem with their workstation ergonomics causing discomfort.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  HR arranges for an ergonomic assessment of the employee's workstation, provides ergonomic equipment if necessary, and educates the employee on proper ergonomic practices.


Customer_Name: William
Customer_Email: william@ignitarium.com
Customer_Gender: Other
Product_Purchased: Webcam
Date_of_Purchase: 2023-09-09
Ticket_Subject: Warranty Claim
Ticket_Channel: Phone
First_Response_Time: 48 hours
Time_to_Resolution: 3 hours
Ticket_Type: HR Issue
Ticket_Description: experiencing difficulties with accessing healthcare benefits through the company's portal.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  HR contacts the healthcare provider to troubleshoot the issue and ensures the employee's access to healthcare benefits.


Customer_Name: Mary
Customer_Email: mary@ignitarium.com
Customer_Gender: Male
Product_Purchased: Microphone
Date_of_Purchase: 2023-04-17
Ticket_Subject: General Inquiry
Ticket_Channel: Email
First_Response_Time: 30 hours
Time_to_Resolution: 46 hours
Ticket_Type: HR Issue
Ticket_Description: reporting a problem with their payroll, claiming incorrect deductions.
Ticket_Status: Closed
Ticket_Priority: Urgent
Resolution:
  HR conducts an audit of the employee's payroll records, rectifies any errors, and ensures correct deductions moving forward.


Customer_Name: Brian
Customer_Email: brian@ignitarium.com
Customer_Gender: Male
Product_Purchased: Headphones
Date_of_Purchase: 2023-08-08
Ticket_Subject: Product Feedback
Ticket_Channel: Phone
First_Response_Time: 15 hours
Time_to_Resolution: 119 hours
Ticket_Type: HR Issue
Ticket_Description: requesting accommodation for a disability under the ADA guidelines.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  HR initiates the interactive process with the employee, reviews accommodation options, and implements necessary accommodations to support the employee's needs.


Customer_Name: Joseph
Customer_Email: joseph@ignitarium.com
Customer_Gender: Other
Product_Purchased: Keyboard
Date_of_Purchase: 2022-08-29
Ticket_Subject: Warranty Claim
Ticket_Channel: Email
First_Response_Time: 23 hours
Time_to_Resolution: 42 hours
Ticket_Type: HR Issue
Ticket_Status: Closed
Ticket_Priority: Low
Ticket_Description:
  Employee seeking guidance on the company's policy regarding whistleblowing and reporting misconduct.

Resolution:
  HR provides the employee with the whistleblowing policy document and ensures confidentiality and protection for whistleblowers.


Customer_Name: William
Customer_Email: william@ignitarium.com
Customer_Gender: Male
Product_Purchased: Mouse
Date_of_Purchase: 2022-04-13
Ticket_Subject: Technical Support
Ticket_Channel: Chat
First_Response_Time: 58 hours
Time_to_Resolution: 66 hours
Ticket_Type: HR Issue
Ticket_Description: Employee reporting an issue with their manager's communication style affecting team morale.
Ticket_Status: Closed
Ticket_Priority: Low
Resolution:
  HR conducts a feedback session with the team to gather insights, provides coaching to the manager on effective communication, and monitors progress.


Customer_Name: Mary
Customer_Email: mary@ignitarium.com
Customer_Gender: Female
Product_Purchased: Microphone
Date_of_Purchase: 2023-01-28
Ticket_Subject: General Inquiry
Ticket_Channel: Web Form
First_Response_Time: 17 hours
Time_to_Resolution: 78 hours
Ticket_Type: HR Issue
Ticket_Description: information about the company's retirement plans and investment options.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  HR arranges a meeting with the employee to discuss retirement plans, provides informational materials, and connects them with financial advisors if needed.


Customer_Name: Robert
Customer_Email: robert@ignitarium.com
Customer_Gender: Female
Product_Purchased: Webcam
Date_of_Purchase: 2024-03-19
Ticket_Subject: General Inquiry
Ticket_Channel: Web Form
First_Response_Time: 49 hours
Time_to_Resolution: 54 hours
Ticket_Type: HR Issue
Ticket_Description: seeking guidance on the process for requesting FMLA leave due to a family medical emergency.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  HR guides the employee through the FMLA leave request process, provides necessary forms, and ensures compliance with FMLA regulations.


Customer_Name: Barbara
Customer_Email: barbara@ignitarium.com
Customer_Gender: Female
Product_Purchased: Microphone
Date_of_Purchase: 2022-09-02
Ticket_Subject: General Inquiry
Ticket_Channel: Phone
First_Response_Time: 8 hours
Time_to_Resolution: 19 hours
Ticket_Type: HR Issue
Ticket_Description: requesting information about available training programs for professional development.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  HR provides the employee with a list of available training programs and assists in enrolling in relevant courses.


Customer_Name: Anthony
Customer_Email: anthony@ignitarium.com
Customer_Gender: Female
Product_Purchased: Webcam
Date_of_Purchase: 2023-06-10
Ticket_Subject: General Inquiry
Ticket_Channel: Phone
First_Response_Time: 66 hours
Time_to_Resolution: 115 hours
Ticket_Type: HR Issue
Ticket_Description: seeking clarification on the company's code of conduct regarding social media usage.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  HR sends the employee the company's code of conduct document and arranges a meeting to discuss any specific questions or concerns.


Customer_Name: Kevin
Customer_Email: kevin@ignitarium.com
Customer_Gender: Male
Product_Purchased: Keyboard
Date_of_Purchase: 2023-11-03
Ticket_Subject: Billing Issue
Ticket_Channel: Chat
First_Response_Time: 39 hours
Time_to_Resolution: 147 hours
Ticket_Type: HR Issue
Ticket_Description: reporting a safety concern regarding a faulty piece of equipment in the office.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  HR contacts the facilities management team to address the safety issue immediately and ensures that employees are informed about safety protocols.


Customer_Name: Thomas
Customer_Email: thomas@ignitarium.com
Customer_Gender: Female
Product_Purchased: Headphones
Date_of_Purchase: 2023-08-22
Ticket_Subject: Billing Issue
Ticket_Channel: Social Media
First_Response_Time: 36 hours
Time_to_Resolution: 123 hours
Ticket_Type: HR Issue
Ticket_Description: requesting a change in work schedule due to childcare commitments.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  HR reviews the employee's request, assesses feasibility, and communicates the approved schedule change to the employee and their supervisor.


Customer_Name: Stephen
Customer_Email: stephen@ignitarium.com
Customer_Gender: Female
Product_Purchased: Webcam
Date_of_Purchase: 2023-06-25
Ticket_Subject: General Inquiry
Ticket_Channel: Email
First_Response_Time: 21 hours
Time_to_Resolution: 158 hours
Ticket_Type: HR Issue
Ticket_Description: accommodation for religious observance conflicting with work schedule.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  HR conducts a discussion with the employee to understand the religious observance requirements, assesses the impact on work, and implements a flexible schedule or alternative arrangements to accommodate the employee's needs while ensuring operational efficiency.


Customer_Name: James
Customer_Email: james@ignitarium.com
Customer_Gender: Male
Product_Purchased: Monitor
Date_of_Purchase: 2023-03-05
Ticket_Subject: Warranty Claim
Ticket_Channel: Social Media
First_Response_Time: 42 hours
Time_to_Resolution: 50 hours
Ticket_Type: HR Issue
Ticket_Description: breach of confidentiality by a coworker regarding sensitive project information.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  HR conducts an investigation into the reported breach, interviews relevant parties, reinforces confidentiality policies with all employees, and takes appropriate disciplinary action against the violator to mitigate further breaches.


Customer_Name: Susan
Customer_Email: susan@ignitarium.com
Customer_Gender: Female
Product_Purchased: Monitor
Date_of_Purchase: 2024-03-20
Ticket_Subject: Technical Support
Ticket_Channel: Social Media
First_Response_Time: 61 hours
Time_to_Resolution: 5 hours
Ticket_Type: HR Issue
Ticket_Description: expressing concerns about workload imbalance and feeling overwhelmed with tasks.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  HR meets with the employee to discuss workload concerns, reviews task distribution, provides support in prioritizing tasks, and considers workload adjustments or additional resources to alleviate the employee's stress and improve productivity.


Customer_Name: Patricia
Customer_Email: patricia@ignitarium.com
Customer_Gender: Male
Product_Purchased: Mouse
Date_of_Purchase: 2023-04-06
Ticket_Subject: Billing Issue
Ticket_Channel: Chat
First_Response_Time: 37 hours
Time_to_Resolution: 96 hours
Ticket_Type: HR Issue
Ticket_Description: seeking guidance on career advancement opportunities within the company.
Ticket_Status: Closed
Ticket_Priority: Medium
Resolution:
  HR conducts a career development discussion with the employee to assess skills, interests, and goals, provides information on internal job openings, mentorship programs, and training opportunities, and assists the employee in creating a personalized career development plan.


Customer_Name: Joseph
Customer_Email: joseph@ignitarium.com
Customer_Gender: Male
Product_Purchased: Mouse
Date_of_Purchase: 2023-04-08
Ticket_Subject: Product Feedback
Ticket_Channel: Social Media
First_Response_Time: 13 hours
Time_to_Resolution: 149 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Reimbursement claim for transport expenses denied due to lack of supporting documentation.
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Gather all necessary transportation receipts and documentation, resubmit the reimbursement claim, and provide additional information as requested.


# ticket_dataset

Customer_Name: Barbara
Customer_Email: barbara@ignitarium.com
Customer_Gender: Female
Product_Purchased: Keyboard
Date_of_Purchase: 2022-12-24
Ticket_Subject: General inquiry
Ticket_Channel: Social Media
First_Response_Time: 39 hours
Time_to_Resolution: 108 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Incorrect Billing Amount on Customer Invoice
Ticket_Status: Closed
Ticket_Priority: Urgent
Resolution:
  Conducted a thorough review of the customer's billing history and account details to identify the discrepancy.


Customer_Name: Gary
Customer_Email: gary@ignitarium.com
Customer_Gender: Other
Product_Purchased: Headphones
Date_of_Purchase: 2023-07-17
Ticket_Subject: General inquiry
Ticket_Channel: Chat
First_Response_Time: 28 hours
Time_to_Resolution: 37 hours
Ticket_Type: Technical Issue
Ticket_Description: Unreliable Wi-Fi Connectivity
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Conducted Wi-Fi site survey to identify interference sources and adjusted router channels accordingly.


Customer_Name: Gary
Customer_Email: gary@ignitarium.com
Customer_Gender: Other
Product_Purchased: Headphones
Date_of_Purchase: 2023-07-17
Ticket_Subject: General inquiry
Ticket_Channel: Chat
First_Response_Time: 28 hours
Time_to_Resolution: 37 hours
Ticket_Type: Technical Issue
Ticket_Description: Operating System Boot Failure
Ticket_Status: Closed
Ticket_Priority: High
Resolution:
  Identified and repaired corrupted system files using the operating system's built-in recovery tools.


Customer_Name: Thomas
Customer_Email: thomas@ignitarium.com
Customer_Gender: Female
Product_Purchased: Microphone
Date_of_Purchase: 2022-11-08
Ticket_Subject: General inquiry
Ticket_Channel: Chat
First_Response_Time: 18 hours
Time_to_Resolution: 91 hours
Ticket_Type: Billing Inquiry
Ticket_Description: Please explain the extra charges applied on Invoice
Ticket_Status: Closed
Resolution:
  Implemented enhanced quality control measures within the billing process to minimize the occurrence of similar errors going forward.


