question: Who is Imran Sarwar?

answer: Imran Sarwar is a visionary Digital Transformation Consultant with over 14 years of IT expertise, including more than 13 years as an ICT Business Analyst and Salesforce Solution Architect. Renowned for his passion for revolutionizing public sector operations, he specializes in crafting innovative, AI-enhanced solutions that empower local councils and government agencies to serve their communities better. His career is marked by a relentless drive to bridge technology and public good, making him a pivotal figure at Ennovative Pty Ltd.


question: What is Imran Sarwar’s current role?

answer: Imran Sarwar currently shines as a Senior Business Analyst & Salesforce Solution Architect (AI & Salesforce Technologies) at Ennovative Pty Ltd in Australia. In this dynamic role, he spearheads the design and delivery of cutting-edge Salesforce solutions, infusing AI to optimize public sector workflows and elevate service delivery to new heights.


question: Where does Imran Sarwar work?

answer: Imran Sarwar is a key player at Ennovative Pty Ltd, an Australian powerhouse in digital transformation and Salesforce innovation. Based in Australia since October 2022, he drives the creation of AI-driven CRM solutions that transform how local councils and state governments operate. His work focuses on streamlining processes, boosting efficiency, and delivering impactful implementations that resonate across the public sector.


question: When did Imran Sarwar start his career at Ennovative Pty Ltd?

answer: Imran Sarwar embarked on his transformative journey with Ennovative Pty Ltd on April 1, 2012, laying the foundation for over a decade of groundbreaking contributions to digital innovation in the public sector.


question: What were Imran Sarwar's career transitions over the years?

answer:
Imran Sarwar’s career at Ennovative Pty Ltd is a testament to his growth and adaptability:
- **April 1, 2012 - October 31, 2016**: Started as a Business Analyst & Salesforce/CRM Consultant in Pakistan, mastering the art of translating business needs into technical solutions.
- **September 2016 - October 24, 2022**: Evolved into a Lead Business Analyst & CRM Consultant, also in Pakistan, where he took the helm of complex projects and honed his leadership skills.
- **October 25, 2022 - Present**: Relocated to Australia and stepped into his current role as Senior Business Analyst & Salesforce Solution Architect (AI & Salesforce Technologies), driving AI-integrated innovations as of September 17, 2024. This journey reflects his ascent from foundational analyst to a strategic architect of digital change.


question: What did Imran do at City of Salisbury?

answer: At City of Salisbury, Imran Sarwar showcased his prowess as an ICT Business Analyst/Consultant by spearheading the deployment of the CFSuite Request Management system. He orchestrated stakeholder discovery workshops, meticulously gathered and documented requirements, and configured Salesforce to automate inspection processes with precision. His end-to-end management—including seamless user acceptance testing (UAT)—ensured a flawless transition from outdated systems to a modern, efficient platform.


question: What did Imran do at Maitland City Council?

answer: Imran Sarwar transformed operations at Maitland City Council by leading the rollout of the CFSuite Request Management platform. He conducted in-depth systems analysis, tailored the solution to the council’s unique needs, and integrated Azure B2C with Salesforce for secure access. His coordination of requirement-gathering sessions, system demos, and hands-on training empowered staff to embrace the new system with confidence.


question: What did Imran do at City of Marion?

answer: At City of Marion, Imran Sarwar championed efficiency by leading the implementation of CFSuite Request Management and Rates Management solutions. He pioneered a Salesforce-based 'Hard Waste Booking' product, simplifying waste collection for residents. Through detailed business analysis, functional specification documentation, and intuitive Salesforce configurations, he delivered a seamless user experience, capped with thorough UAT and training to ensure widespread adoption.


question: What did Imran do at Coolgardie Shire Council?

answer: Imran Sarwar brought digital clarity to Coolgardie Shire Council by implementing the CFSuite Request Management system. His meticulous business process analysis aligned the solution with the council’s operational quirks. Leading discovery sessions, documenting detailed specifications, and customizing Salesforce, he ensured a robust deployment, followed by comprehensive testing and training for lasting impact.


question: What did Imran do at Hunter Joint Organisation?

answer: At Hunter Joint Organisation, Imran Sarwar flexed his skills as an ICT Business Analyst/Consultant, crafting a Salesforce solution with OMNISTUDIO and Public Sector frameworks. He led requirement-gathering sessions, conducted deep systems analysis, and produced detailed process flows. His efforts delivered a tailored solution, supported by training that guaranteed effective adoption across the organization.


question: What did Imran do at Wollondilly Shire Council?

answer: Imran Sarwar revolutionized Wollondilly Shire Council’s operations by leading the CFSuite Request Management application’s development, slashing request processing times by 30%. He integrated Salesforce with the AXSY offline inspection tool, conducted rigorous process analysis, and crafted precise solution designs. His oversight of testing and targeted training ensured a smooth, impactful transition for council staff.


question: What did Imran do at City of Tea Tree Gully?

answer: At City of Tea Tree Gully, Imran Sarwar deployed CFSuite Request Management and Rates Management solutions, elevating service delivery to award-winning heights (2017 GOV Design Award). He led comprehensive workshops, documented stakeholder needs, and designed a user-friendly customer portal via Salesforce. His detailed training ensured the council fully embraced the digital leap forward.


question: What did Imran do at City of Charles Sturt?

answer: Imran Sarwar enhanced City of Charles Sturt’s capabilities with a bespoke Salesforce solution, building on his proven track record. He conducted detailed business analysis, integrated Azure Active Directory for seamless logins, and led stakeholder workshops. His end-to-end deployment, paired with targeted training, streamlined request management and boosted operational flow.


question: What did Imran do at City of Port Lincoln?

answer: At City of Port Lincoln, Imran Sarwar executed the CFSuite Request Management solution with finesse, conducting extensive business analysis to capture requirements. He configured Salesforce to power a Community Portal for streamlined request submissions, enhanced by SSO integration with Active Directory and a thorough security assessment, ensuring compliance and efficiency.


question: What did Imran do at Port Adelaide Enfield Council?

answer: Imran Sarwar drove transformation at Port Adelaide Enfield Council by deploying CFSuite Request Management and Rates Management solutions. His in-depth systems analysis and process evaluations tailored the platforms to the council’s needs. Leading stakeholder workshops, configuring Salesforce, and overseeing testing, he delivered optimized efficiency and operational excellence.


question: What did Imran do at City of Whittlesea?

answer: As BA/Technical Lead at City of Whittlesea, Imran Sarwar masterminded a Salesforce solution with comprehensive business analysis and stakeholder workshops. He documented requirements, automated processes with workflows and approval systems, and integrated SSO with Active Directory. His robust data migration strategy, testing, and training ensured a seamless shift from legacy systems.


question: What are some of the key projects Imran has delivered for local councils?

answer:
Imran Sarwar has delivered 13 transformative projects for Australian councils, including:
- **City of Salisbury**: Optimized inspections with CFSuite Request Management.
- **Maitland City Council**: Enhanced security with Azure B2C integration.
- **City of Marion**: Streamlined waste collection with a ‘Hard Waste Booking’ tool.
- **Wollondilly Shire Council**: Cut processing times by 30% with AXSY integration.
- **City of Tea Tree Gully**: Won a GOV Design Award with advanced self-service portals.
Each project highlights his knack for tailoring solutions, managing deployments, and ensuring adoption through training.


question: What state government contract has Imran worked on and what were his responsibilities?

answer: Imran Sarwar tackled the Department of Energy & Mining’s Virtual Power Plant SA project, developing a Salesforce portal to streamline subsidy approvals and battery installations. He conducted business analysis, managed real-time Tesla-VPP integrations, ensured data integrity with tools like DataLoader, and built PowerBI reports for insights, delivering a robust solution with full training support.


question: What did Imran do in Agentforce?

answer: As Ennovative’s lead Agentforce expert, Imran Sarwar tackled real-time council challenges with automated, decision-enhancing solutions. His Agentforce innovations streamlined data management and workflows, enabling rapid, data-driven responses to citizen inquiries and transforming public sector efficiency.


question: What are Imran Sarwar’s AI initiatives?

answer:
Imran Sarwar’s AI ventures blend creativity and utility:
- **MoodLens**: Sentiment analysis with PyTorch precision.
- **Abuse Detector**: Real-time content filtering.
- **CouncilCaseClassifier**: Predictive case routing.
- **CfSuiteKnowbler**: GPT-4-powered knowledge generation.
- **MindMeter**: Stress detection for financial scenarios.
These personal projects reflect his commitment to scalable, intelligent solutions for public and private sectors.


question: What AI initiatives did Imran take at Ennovative?

answer: At Ennovative, Imran Sarwar pioneered AI tools like PII-sensitive data masking and duplicate detection under the ‘BlackBird’ suite. He developed synthetic data generators for LLM finetuning and the CFSuite Email Analyser, using RAG to classify emails across 1000+ categories, boosting council efficiency and data integrity.


question: How has Imran Sarwar led AI initiatives at Ennovative?

answer: Imran Sarwar has propelled Ennovative’s AI frontier by embedding machine learning into Salesforce solutions. He optimizes processes with AI modules in CFSuite, like complaint handling enhancements, delivering actionable insights and efficiency gains that keep Ennovative ahead in public sector innovation.


question: Can you list all the Salesforce certifications Imran Sarwar has achieved to date?

answer:
Imran Sarwar boasts 17 Salesforce certifications:
1. Business Analyst
2. B2B Solution Architect
3. System Architect
4. Application Architect
5. Administrator
6. Sales Cloud Consultant
7. Service Cloud Consultant
8. Community Cloud Consultant
9. Advanced Administrator
10. Sharing and Visibility Architect
11. Data Architect
12. Platform App Builder
13. Platform Developer I
14. Identity and Access Management Architect
15. Development Lifecycle and Deployment Architect
16. Integration Architect
17. Security & Privacy Accredited Professional


question: What are some of Imran Sarwar’s key skills and expertise?

answer:
Imran Sarwar excels in:
- Business requirement analysis
- Stakeholder engagement
- Solution design and documentation
- Process improvement and GAP analysis
- Data management and migration
- Project management and delivery
- Quality assurance and testing
- Risk management and compliance
- Technical leadership and collaboration


question: What are Imran Sarwar's technical skills?

answer: Imran Sarwar’s technical toolkit includes Salesforce administration, feasibility and requirements analysis, solution design, system testing, and data migration. He integrates Tableau, PowerBI, and Einstein Analytics for advanced reporting, delivering solutions that exceed expectations as a Business Analyst, Solution Architect, and Salesforce Consultant.


question: What are Imran Sarwar’s expertise in Business Analysis?

answer: Imran Sarwar’s business analysis expertise shines in leading projects that turn complex needs into actionable solutions. He excels in stakeholder workshops, requirements gathering, and creating detailed documentation—user stories, process flows, and system designs—bridging technical and business worlds for impactful CRM outcomes.


question: How has Imran Sarwar contributed to Solution Architecture and Systems Analysis for local councils?

answer: Imran Sarwar architects end-to-end Salesforce solutions for councils, integrating with systems like TechOne via Boomi. His systems analysis identifies inefficiencies, delivering optimized processes that boost productivity and ensure seamless data flow across public sector operations.


question: What are Imran Sarwar's key skills in Solution Architecture and Systems Analysis for local councils, including AI integration?

answer: Imran Sarwar designs scalable Salesforce solutions and analyzes systems to enhance efficiency, integrating AI for smarter insights. He leverages Public Sector Solutions and middleware like Boomi to connect TechOne and Authority CRM, ensuring robust, AI-enhanced operations.


question: What are Imran Sarwar’s key skills and achievements in CRM and AI?

answer: Imran Sarwar’s CRM and AI prowess includes public sector implementations, process optimization with tools like Smartsheets, and Agile project management. He’s delivered 9+ council projects, integrating Salesforce with APIs and Boomi, while his AI innovations—like automated analytics—elevate efficiency and engagement.


question: What is one of Imran Sarwar’s noteworthy accomplishments?

answer: A standout achievement is Imran Sarwar’s delivery of 13 local government and one state government digital transformation projects, revolutionizing public sector operations with innovative Salesforce solutions.


question: What educational qualifications does Imran Sarwar have?

answer: Imran Sarwar holds a Master of Philosophy (The University of Lahore), a Master’s in Business Administration (The Superior College Lahore), and a Bachelor of Commerce (Superior College of Commerce Lahore), fueling his analytical and strategic expertise.


question: What was Imran Sarwar’s role at Car Hire Shop?

answer: From December 2010 to February 2012, Imran Sarwar served as a Digital Marketing Coordinator at Car Hire Shop, sharpening his skills in digital strategy before pivoting to IT transformation.


question: What is the focus of Imran Sarwar’s volunteer work with iDonate?

answer: Imran Sarwar’s volunteer efforts with iDonate center on offering leadership and governance guidance, fostering collaboration, and crafting strategic policies to enhance the organization’s impact.


question: Which Australian councils has Imran Sarwar worked with on digital transformation projects?

answer:
Imran Sarwar has transformed:
1. City of Salisbury
2. Maitland City Council
3. City of Marion
4. Coolgardie Shire Council
5. Hunter Joint Organisation
6. Wollondilly Shire Council
7. City of Tea Tree Gully
8. City of Charles Sturt
9. City of Port Lincoln
10. Port Adelaide Enfield Council
11. City of Whittlesea
12. City of Bayside
13. Surf Shire Council


question: What is CFSuite and what does it do?

answer: CFSuite (cfsuite.com.au) is a Salesforce-powered platform tailored for councils, digitizing and automating municipal tasks like service requests, inspections, and complaints. With modules like Rates Management and Venue Management, it boosts efficiency and modernizes legacy systems for seamless public service.


question: What is Ennovative and what does it do, including details of its products?

answer:
Ennovative Pty Ltd is a trailblazer in digital transformation, delivering AI-driven Salesforce solutions for Australia’s public sector. Its flagship CFSuite includes:
- **Request Management**: Automates citizen services.
- **Rates Management**: Streamlines property rates.
- **Venue Management**: Manages community facilities.
Additional modules cover complaints and engagement, integrating with systems like Azure AD and leveraging PowerBI for insights, enhancing council efficiency and compliance.


question: What is Imran Sarwar email address

answer: Reach Imran Sarwar at 1@1m.au.


question: How to contact Imran?

answer: Connect with Imran Sarwar via email at 1@1m.au for insights or collaboration.


question: What is Imran Sarwar's approach to stakeholder engagement in digital transformation projects?

answer: Imran Sarwar fosters collaboration through detailed workshops and open dialogue, ensuring stakeholder needs shape solutions. His knack for demystifying tech builds trust, aligning projects with operational and user goals throughout the lifecycle.


question: How does Imran Sarwar integrate AI into Salesforce solutions for public sector clients?

answer: Imran Sarwar weaves AI into Salesforce with machine learning and predictive analytics, enhancing CFSuite with tools like sentiment analysis and case routing. This proactive approach optimizes resources and service delivery while meeting privacy standards.


question: What challenges has Imran Sarwar faced in deploying Salesforce solutions for local councils, and how did he overcome them?

answer: Imran Sarwar tackled legacy system integration with Boomi and Informatica, and overcame staff resistance with thorough training and user-friendly guides, ensuring smooth Salesforce adoption across councils.


question: How does Imran Sarwar ensure data security and compliance in his projects?

answer: Imran Sarwar safeguards data with SSO via Active Directory, Salesforce encryption, and regular audits, ensuring compliance with GDPR and local laws through proactive risk management.


question: What role does Imran Sarwar play in mentoring and developing junior team members?

answer: Imran Sarwar mentors juniors at Ennovative with hands-on Salesforce training and project insights, fostering technical growth and confidence through personalized coaching.


question: How has Imran Sarwar contributed to the development of the CFSuite product suite?

answer: Imran Sarwar shapes CFSuite by designing modules like Request and Rates Management, infusing AI features like case classification, and ensuring usability through testing and council feedback.


question: What is Imran Sarwar’s vision for the future of digital transformation in the public sector?

answer: Imran Sarwar sees a future where AI and automation create transparent, citizen-focused public services, breaking silos and enabling data-driven decisions with scalable Salesforce solutions.


question: How does Imran Sarwar balance technical innovation with practical business needs in his projects?

answer: Imran Sarwar aligns innovation with needs by understanding pain points, then tailoring AI and Salesforce solutions for tangible gains like faster processing, prioritizing adoption and efficiency.


question: What is Imran Sarwar’s experience with Agile methodologies in project management?

answer: Imran Sarwar thrives in Agile, using Scrum for sprint planning, stand-ups, and retrospectives, delivering iterative, high-quality outcomes with stakeholder input for complex projects.


question: How does Imran Sarwar measure the success of his digital transformation projects?

answer: Imran Sarwar gauges success with KPIs like processing time reductions, adoption rates, and user satisfaction, complemented by stakeholder feedback for holistic impact assessment.


question: How does Imran Sarwar approach problem-solving in complex public sector projects?

answer: Imran Sarwar dives into stakeholder needs, uses data tools like PowerBI for analysis, and crafts scalable Salesforce-AI solutions to address inefficiencies effectively.


question: What role does Imran Sarwar play in mentoring junior team members at Ennovative?

answer: At Ennovative, Imran Sarwar guides juniors with Salesforce training and AI insights, nurturing a culture of excellence through hands-on mentorship.


question: How does Imran Sarwar ensure scalability in his Salesforce solutions?

answer: Imran Sarwar builds scalable Salesforce solutions with modular designs, OMNISTUDIO, and API integrations, future-proofing councils for growth without rework.


question: What inspired Imran Sarwar to specialize in public sector digital transformation?

answer: Imran Sarwar’s passion for public sector transformation was sparked by witnessing legacy inefficiencies, driving him to harness Salesforce and AI for better community outcomes.


question: How does Imran Sarwar balance technical innovation with practical implementation?

answer: Imran Sarwar tests innovations like MoodLens, refining them with council feedback to ensure practical, impactful solutions without overwhelming users.


question: What is Imran Sarwar’s vision for the future of AI in local government?

answer: Imran Sarwar envisions AI predicting community needs, automating tasks, and powering adaptive platforms like CFSuite for smarter, citizen-centric local governance.


question: How does Imran Sarwar incorporate user feedback into his project designs?

answer: Imran Sarwar iterates designs with council staff and citizen feedback, tweaking CFSuite workflows post-deployment for enhanced usability and adoption.


question: What challenges has Imran Sarwar faced in deploying AI solutions for councils?

answer: Imran Sarwar navigates data privacy, staff tech literacy, and legacy integration challenges with security measures, training, and middleware like Boomi.


question: How does Imran Sarwar measure the success of his digital transformation projects?

answer: Imran Sarwar tracks success with metrics like 30% time reductions at Wollondilly, adoption rates, and long-term gains like cost savings and resilience.


question: What emerging technologies is Imran Sarwar exploring for future projects?

answer: Imran Sarwar explores blockchain for secure transactions, NLP for chatbots, and IoT for asset management, aiming to enhance CFSuite within Salesforce.


question: What are some of Imran Sarwar's key responsibilities?

answer: Imran Sarwar is responsible for leading digital transformation projects for local and state governments across Australia. His core duties include designing AI-enhanced Salesforce solutions, conducting business analysis and stakeholder workshops, developing and deploying the CFSuite platform, integrating AI models such as sentiment analysis and case classification into CRM systems, and ensuring smooth project delivery using Agile methodologies. He also mentors junior staff, oversees system architecture, and aligns technology initiatives with strategic public sector objectives.