File size: 971 Bytes
51a586c | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 | {
"state": {
"body": "发票4411重复扣款，请今天退还多扣的金额，否则我们会取消服务。"
},
"questions": {
"department": {
"type": "choice",
"instructions": "这条请求应由哪个团队处理？",
"criteria": {
"billing": "扣款、发票、账单与退款",
"technical": "故障、接口、登录与系统错误",
"sales": "价格、演示、合同与采购",
"other": "一般咨询或已解决问题"
}
},
"urgency": {
"type": "score",
"instructions": "这条请求有多紧急？",
"criteria": [
"常规事项，没有截止时间",
"需要尽快处理",
"服务中断或今天必须解决"
]
},
"refund": {
"type": "noul",
"instructions": "用户是否明确要求退款？"
},
"churn": {
"type": "noul",
"instructions": "用户是否表示要取消或离开？"
}
}
}
|