# Intelligent Ticket Auto-Routing System (SBERT Fine-Tuned Model)
This repository contains a fine-tuned Sentence-BERT (SBERT) model based on `sentence-transformers/all-mpnet-base-v2`, optimized for semantic understanding of IT support tickets. The model is designed to power an automated ticket routing system by generating high-quality sentence embeddings for tasks such as multi-label classification, duplicate detection, and semantic similarity matching.
## 🔍 Key Capabilities
* **Semantic Ticket Understanding**: Converts ticket descriptions into dense vector embeddings.
* **Duplicate Detection**: Identifies semantically similar or duplicate tickets.
* **Multi-Label Routing Support**: Enables downstream classification models to assign tickets to appropriate departments or categories.
* **High Recall Similarity Matching**: Improves retrieval-based workflows using cosine similarity.
## ⚙️ Model Details
* **Base Model**: sentence-transformers/all-mpnet-base-v2
* **Architecture**: Tran…
