| Monitoring { |
| n1: circle label:"Start" |
| n2: rectangle label:"Alert triggered" |
| n3: rectangle label:"Page on-call responder" |
| n4: rectangle label:"Log incident timeline" |
| n5: circle label:"End" |
| n1.handle(right) -> n2.handle(left) |
| n2.handle(bottom) -> OnCall.n6.handle(top) [label="SEV-1 Alert"] |
| n3.handle(bottom) -> OnCall.n6.handle(top) [label="Paged"] |
| n4.handle(right) -> n5.handle(left) |
| } |
| OnCall { |
| n6: rectangle label:"Acknowledge incident" |
| n7: rectangle label:"Assess severity and impact" |
| n8: diamond label:"Severity level?" |
| n9: rectangle label:"Declare major incident" |
| n10: rectangle label:"Begin troubleshooting" |
| n11: rectangle label:"Escalate to team lead" |
| n6.handle(right) -> n7.handle(left) |
| n7.handle(right) -> n8.handle(left) |
| n8.handle(right) -> n9.handle(left) [label="SEV-1/2"] |
| n8.handle(bottom) -> n10.handle(top) [label="SEV-3/4"] |
| n9.handle(bottom) -> IncidentCommand.n12.handle(top) [label="Open bridge"] |
| n10.handle(bottom) -> Resolution.n18.handle(top) [label="Investigate"] |
| n11.handle(bottom) -> IncidentCommand.n12.handle(top) [label="Needs help"] |
| } |
| IncidentCommand { |
| n12: rectangle label:"Open war room bridge" |
| n13: rectangle label:"Assign incident commander" |
| n14: rectangle label:"Coordinate response teams" |
| n15: rectangle label:"Communicate status updates" |
| n16: diamond label:"Customer impact?" |
| n17: rectangle label:"Notify customer success" |
| n12.handle(right) -> n13.handle(left) |
| n13.handle(right) -> n14.handle(left) |
| n14.handle(right) -> n15.handle(left) |
| n15.handle(right) -> n16.handle(left) |
| n16.handle(right) -> n17.handle(left) [label="Yes"] |
| n16.handle(bottom) -> Resolution.n18.handle(top) [label="No"] |
| n17.handle(bottom) -> Resolution.n18.handle(top) [label="Notified"] |
| } |
| Resolution { |
| n18: rectangle label:"Identify root cause" |
| n19: rectangle label:"Implement fix" |
| n20: diamond label:"Issue resolved?" |
| n21: rectangle label:"Verify recovery" |
| n22: rectangle label:"Close incident" |
| n23: rectangle label:"Schedule postmortem" |
| n18.handle(right) -> n19.handle(left) |
| n19.handle(right) -> n20.handle(left) |
| n20.handle(right) -> n21.handle(left) [label="Yes"] |
| n20.handle(bottom) -> n18.handle(bottom) [label="No - Continue"] |
| n21.handle(right) -> n22.handle(left) |
| n22.handle(right) -> n23.handle(left) |
| n23.handle(top) -> Monitoring.n4.handle(bottom) [label="Complete"] |
| } |
|
|
