| { | |
| "answers": { | |
| "churn_risk": { | |
| "noul": 0.0846, | |
| "rl_agent": { | |
| "act_probability": 1.0 | |
| }, | |
| "type": "noul" | |
| }, | |
| "department": { | |
| "choice": "billing", | |
| "confidence": 0.6004, | |
| "probabilities": { | |
| "billing": 0.8809, | |
| "sales": 0.0371, | |
| "support": 0.082 | |
| }, | |
| "rl_agent": { | |
| "act_probability": 1.0 | |
| }, | |
| "type": "choice" | |
| }, | |
| "urgency": { | |
| "confidence": 0.1872, | |
| "legend": { | |
| "0": "low", | |
| "1": "medium", | |
| "2": "high" | |
| }, | |
| "probabilities": { | |
| "0": 0.099, | |
| "1": 0.6055, | |
| "2": 0.2956 | |
| }, | |
| "rl_agent": { | |
| "act_probability": 1.0 | |
| }, | |
| "score": 1.1966, | |
| "type": "score" | |
| } | |
| }, | |
| "arrays": "reference.npz", | |
| "format_version": 1, | |
| "questions": { | |
| "churn_risk": { | |
| "criteria": null, | |
| "instructions": "Is this customer at risk of leaving?", | |
| "type": "noul" | |
| }, | |
| "department": { | |
| "criteria": { | |
| "billing": "Payments and refunds", | |
| "sales": "New purchases", | |
| "support": "Product help" | |
| }, | |
| "instructions": "Route this ticket to one department.", | |
| "type": "choice" | |
| }, | |
| "urgency": { | |
| "criteria": [ | |
| "low", | |
| "medium", | |
| "high" | |
| ], | |
| "instructions": "Score urgency from low to high.", | |
| "type": "score" | |
| } | |
| }, | |
| "rendered_options": { | |
| "churn_risk": [ | |
| "false: no, the statement does not hold", | |
| "true: yes, the statement holds" | |
| ], | |
| "department": [ | |
| "billing: Payments and refunds", | |
| "support: Product help", | |
| "sales: New purchases" | |
| ], | |
| "urgency": [ | |
| "level 0: low", | |
| "level 1: medium", | |
| "level 2: high" | |
| ] | |
| }, | |
| "state": { | |
| "ticket": { | |
| "body": "I was charged twice. Please refund one payment.", | |
| "customer_language": "English", | |
| "subject": "Refund request for a duplicate charge" | |
| } | |
| }, | |
| "usage": { | |
| "input_tokens": 209, | |
| "output_tokens": 0 | |
| } | |
| } | |