| """多语言工单/邮件分诊：一次前向传播同时回答 部门 / 紧急度 / 流失风险 / 情绪。 |
| 用法: python apps/inbox_triage.py # 跑内置样例（中/英/日/西/印地语） |
| python apps/inbox_triage.py "你的邮件正文" |
| """ |
| import sys, json, time |
| from common import get_agent, show |
|
|
| QUESTIONS = { |
| "department": {"type": "choice", "instructions": "Which team should handle this message?", |
| "criteria": {"billing": "invoices, payments, refunds, double charge", |
| "technical": "bugs, crashes, outages, login failures", |
| "sales": "pricing, quotes, upgrades, enterprise plans", |
| "shipping": "delivery, tracking, lost or damaged package"}}, |
| "urgency": {"type": "score", "instructions": "How urgent is this?", |
| "criteria": ["not urgent", "soon", "blocking"]}, |
| "churn_risk": {"type": "noul", "instructions": "Does the user threaten to cancel or leave?"}, |
| "sentiment": {"type": "choice", "instructions": "What is the customer's tone?", |
| "criteria": {"angry": "furious, threatening, insulting", |
| "frustrated": "annoyed but civil", "neutral": "matter of fact", |
| "happy": "grateful, positive"}}, |
| } |
|
|
| SAMPLES = [ |
| {"subject": "Duplicate charge on invoice 4411", |
| "body": "We were billed twice for March. Please refund the duplicate or we're moving to a competitor."}, |
| {"subject": "登录一直失败", "body": "从昨天开始整个团队都登录不了后台，报 502，我们的上线被卡住了，急！"}, |
| {"subject": "見積もりのお願い", "body": "エンタープライズプランの料金と年間契約の割引について教えてください。"}, |
| {"subject": "Paquete perdido", "body": "El rastreo dice entregado pero no recibí nada. Llevo una semana esperando, estoy muy molesto."}, |
| {"subject": "धन्यवाद", "body": "आपकी टीम ने मेरी समस्या बहुत जल्दी हल कर दी। बहुत बहुत धन्यवाद!"}, |
| ] |
|
|
| def main(): |
| agent = get_agent("multilingual") |
| states = [{"subject": "(cli)", "body": " ".join(sys.argv[1:])}] if len(sys.argv) > 1 else SAMPLES |
| for s in states: |
| t = time.time() |
| r = agent.predict(s, QUESTIONS) |
| dt = (time.time() - t) * 1000 |
| print(f"\n=== {s['subject']} [{dt:.0f} ms]\n {s['body'][:80]}") |
| show(r) |
|
|
| if __name__ == "__main__": |
| main() |
|
|
