| issue_slug,issue_name,total_complaints,complaints_12m,company_count,relief_pct,monetary_relief_pct,timely_response_pct | |
| incorrect-information-on-your-report,Incorrect information on your report,7892371,3601968,3197,38.1,0.0,99.8 | |
| improper-use-of-your-report,Improper use of your report,3355171,1251506,2617,39.5,0.0,99.9 | |
| problem-with-a-company-s-investigation-into-an-existing-problem,Problem with a company's investigation into an existing problem,2271800,1146629,1614,39.7,0.0,99.9 | |
| problem-with-a-credit-reporting-company-s-investigation-into-an-existing-problem,Problem with a credit reporting company's investigation into an existing problem,588922,0,1709,29.9,0.1,99.7 | |
| attempts-to-collect-debt-not-owed,Attempts to collect debt not owed,475649,131551,3669,21.0,0.4,97.5 | |
| written-notification-about-debt,Written notification about debt,228583,51123,2938,24.1,0.2,97.7 | |
| managing-an-account,Managing an account,228447,46528,662,19.7,14.8,99.0 | |
| took-or-threatened-to-take-negative-or-legal-action,Took or threatened to take negative or legal action,145147,78459,3387,15.2,0.2,94.6 | |
| false-statements-or-representation,False statements or representation,119790,33035,3306,16.9,0.8,96.2 | |
| trouble-during-payment-process,Trouble during payment process,111846,14581,1055,6.3,3.1,98.7 | |
| loan-modification-collection-foreclosure,"Loan modification,collection,foreclosure",110798,0,543,8.1,0.9,98.1 | |
| problem-with-a-purchase-shown-on-your-statement,Problem with a purchase shown on your statement,110513,27313,534,33.0,27.0,99.2 | |
| incorrect-information-on-credit-report,Incorrect information on credit report,102674,0,545,27.3,0.1,99.8 | |
| communication-tactics,Communication tactics,77158,8493,2997,22.7,0.9,95.0 | |
| loan-servicing-payments-escrow-account,"Loan servicing, payments, escrow account",75547,0,619,10.3,4.0,98.0 | |
| other-transaction-problem,Other transaction problem,71303,6874,469,4.4,3.3,99.3 | |
| dealing-with-your-lender-or-servicer,Dealing with your lender or servicer,65280,10576,427,6.6,1.5,86.3 | |
| unable-to-get-your-credit-report-or-credit-score,Unable to get your credit report or credit score,64032,17284,479,22.6,0.3,99.6 | |
| struggling-to-pay-mortgage,Struggling to pay mortgage,62456,8169,809,3.1,0.6,98.9 | |
| cont-d-attempts-collect-debt-not-owed,Cont'd attempts collect debt not owed,60465,0,2195,17.5,1.2,93.5 | |
| problem-with-fraud-alerts-or-security-freezes,Problem with fraud alerts or security freezes,55640,20256,500,24.2,0.2,98.9 | |
| getting-a-credit-card,Getting a credit card,53927,10171,530,30.5,2.1,99.3 | |
| fraud-or-scam,Fraud or scam,51731,10451,1052,11.4,7.6,97.8 | |
| closing-an-account,Closing an account,50280,10671,387,19.6,12.2,99.0 | |
| other-features-terms-or-problems,"Other features, terms, or problems",47428,9716,424,27.8,14.5,99.3 | |
| managing-the-loan-or-lease,Managing the loan or lease,46853,6796,1027,12.0,5.7,97.6 | |
| problem-with-a-lender-or-other-company-charging-your-account,Problem with a lender or other company charging your account,43585,11530,580,20.2,17.7,98.9 | |
| fees-or-interest,Fees or interest,42592,8796,295,38.2,33.8,99.3 | |
| credit-monitoring-or-identity-theft-protection-services,Credit monitoring or identity theft protection services,40001,7290,847,34.7,2.2,99.1 | |
| problem-when-making-payments,Problem when making payments,39533,6899,806,24.5,16.7,98.5 | |
| account-opening-closing-or-management,"Account opening, closing, or management",37958,0,352,25.3,15.2,97.3 | |
| opening-an-account,Opening an account,35853,6639,353,20.7,10.9,99.2 | |
| disclosure-verification-of-debt,Disclosure verification of debt,30685,0,1870,14.1,0.9,93.7 | |
| problem-caused-by-your-funds-being-low,Problem caused by your funds being low,30038,4477,317,21.9,20.5,99.4 | |
| closing-your-account,Closing your account,29651,6028,288,19.4,8.0,99.3 | |
| applying-for-a-mortgage-or-refinancing-an-existing-mortgage,Applying for a mortgage or refinancing an existing mortgage,28475,2935,1299,8.4,5.4,97.1 | |
| deposits-and-withdrawals,Deposits and withdrawals,22847,0,190,26.3,20.7,97.6 | |
| struggling-to-repay-your-loan,Struggling to repay your loan,19532,3443,258,3.1,0.5,87.8 | |
| advertising-and-marketing-including-promotional-offers,"Advertising and marketing, including promotional offers",19077,3782,211,28.5,15.8,99.4 | |
| closing-on-a-mortgage,Closing on a mortgage,18826,2381,1139,9.4,6.2,96.6 | |
| struggling-to-pay-your-loan,Struggling to pay your loan,18603,2613,1087,6.3,2.0,96.5 | |
| unauthorized-transactions-or-other-transaction-problem,Unauthorized transactions or other transaction problem,17679,6099,230,16.6,11.6,98.5 | |
| dealing-with-my-lender-or-servicer,Dealing with my lender or servicer,17607,0,298,10.4,3.8,98.5 | |
| application-originator-mortgage-broker,"Application, originator, mortgage broker",17127,0,796,14.0,8.2,96.5 | |
| credit-reporting-company-s-investigation,Credit reporting company's investigation,16883,0,163,23.4,0.1,99.9 | |
| problems-at-the-end-of-the-loan-or-lease,Problems at the end of the loan or lease,16667,3490,474,14.7,5.7,98.5 | |
| trouble-using-your-card,Trouble using your card,16241,3355,233,14.9,4.9,99.2 | |
| charged-fees-or-interest-you-didn-t-expect,Charged fees or interest you didn't expect,15432,3720,855,8.7,6.0,94.0 | |
| billing-disputes,Billing disputes,15136,0,146,40.1,31.1,99.1 | |
| other,Other,14664,0,310,18.8,7.6,98.6 | |
| repossession,Repossession,14089,6191,523,7.5,1.2,98.1 | |
| trouble-using-the-card,Trouble using the card,13883,1997,166,31.2,23.8,94.7 | |
| getting-a-loan-or-lease,Getting a loan or lease,13668,2436,495,5.7,0.9,97.8 | |
| money-was-not-available-when-promised,Money was not available when promised,13612,2574,351,15.2,10.4,95.5 | |
| threatened-to-contact-someone-or-share-information-improperly,Threatened to contact someone or share information improperly,13413,2411,1668,16.0,0.3,94.7 | |
| managing-opening-or-closing-your-mobile-wallet-account,"Managing, opening, or closing your mobile wallet account",12116,2192,151,14.7,2.6,98.8 | |
| problems-caused-by-my-funds-being-low,Problems caused by my funds being low,11844,0,138,46.2,40.9,97.8 | |
| problem-with-a-purchase-or-transfer,Problem with a purchase or transfer,11663,2010,182,21.6,18.8,95.8 | |
| unable-to-get-credit-report-credit-score,Unable to get credit report/credit score,10859,0,46,47.0,1.0,99.9 | |
| problem-with-a-company-s-investigation-into-an-existing-issue,Problem with a company's investigation into an existing issue,10725,4629,505,19.7,0.7,98.5 | |
| improper-contact-or-sharing-of-info,Improper contact or sharing of info,10029,0,1414,16.4,1.0,92.2 | |
| electronic-communications,Electronic communications,9879,4319,793,20.7,0.3,97.2 | |
| problems-when-you-are-unable-to-pay,Problems when you are unable to pay,9369,0,701,15.1,4.6,96.2 | |
| settlement-process-and-costs,Settlement process and costs,8838,0,531,13.5,6.8,97.1 | |
| taking-threatening-an-illegal-action,Taking/threatening an illegal action,8786,0,1296,10.3,1.4,89.7 | |
| can-t-repay-my-loan,Can't repay my loan,8722,0,179,6.6,3.0,99.2 | |
| identity-theft-fraud-embezzlement,Identity theft / Fraud / Embezzlement,8480,0,160,33.3,17.1,98.5 | |
| unexpected-or-other-fees,Unexpected or other fees,8153,1228,406,20.3,16.2,96.1 | |
| trouble-accessing-funds-in-your-mobile-or-digital-wallet,Trouble accessing funds in your mobile or digital wallet,7492,3698,133,16.6,3.7,97.6 | |
| confusing-or-missing-disclosures,Confusing or missing disclosures,7419,1972,643,13.6,3.1,97.5 | |
| making-receiving-payments-sending-money,"Making/receiving payments, sending money",7398,0,209,24.4,17.8,96.9 | |
| problem-getting-a-card-or-closing-an-account,Problem getting a card or closing an account,7286,965,154,25.5,9.7,93.1 | |
| struggling-to-pay-your-bill,Struggling to pay your bill,6846,1252,223,19.9,6.6,99.3 | |
| closing-cancelling-account,Closing/Cancelling account,6389,0,93,27.2,14.3,98.9 | |
| using-a-debit-or-atm-card,Using a debit or ATM card,6144,0,124,30.2,25.2,97.7 | |
| other-service-problem,Other service problem,5712,959,220,10.1,6.0,97.9 | |
| credit-decision-underwriting,Credit decision / Underwriting,5595,0,386,12.8,5.9,97.2 | |
| improper-use-of-my-credit-report,Improper use of my credit report,5579,0,140,20.1,0.4,99.3 | |
| apr-or-interest-rate,APR or interest rate,5506,0,62,38.9,23.8,99.1 | |
| problem-with-the-payoff-process-at-the-end-of-the-loan,Problem with the payoff process at the end of the loan,5499,1168,632,11.1,6.2,94.9 | |
| getting-the-loan,Getting the loan,5265,1529,523,6.1,2.1,95.9 | |
| problem-with-customer-service,Problem with customer service,4908,1110,664,13.7,5.5,96.7 | |
| credit-monitoring-or-identity-protection,Credit monitoring or identity protection,4424,0,76,31.1,11.1,99.8 | |
| taking-out-the-loan-or-lease,Taking out the loan or lease,4368,0,383,12.0,5.0,96.1 | |
| repaying-your-loan,Repaying your loan,3820,0,79,22.4,7.8,98.9 | |
| late-fee,Late fee,3639,0,56,61.3,52.2,99.1 | |
| problem-with-additional-add-on-products-or-services,Problem with additional add-on products or services,3560,1332,390,8.6,4.9,95.4 | |
| customer-service-customer-relations,Customer service / Customer relations,3503,0,88,31.1,17.8,99.2 | |
| confusing-or-misleading-advertising-or-marketing,Confusing or misleading advertising or marketing,3224,769,509,13.1,5.9,93.8 | |
| delinquent-account,Delinquent account,3218,0,133,30.2,12.8,99.2 | |
| credit-determination,Credit determination,3057,0,73,15.7,2.4,99.1 | |
| getting-a-line-of-credit,Getting a line of credit,2974,351,375,6.4,1.7,97.5 | |
| advertising-and-marketing,Advertising and marketing,2959,0,83,33.1,12.5,99.1 | |
| rewards,Rewards,2916,0,46,39.2,16.4,99.2 | |
| charged-fees-or-interest-i-didn-t-expect,Charged fees or interest I didn't expect,2750,0,239,9.7,5.5,90.8 | |
| credit-card-protection-debt-protection,Credit card protection / Debt protection,2728,0,89,37.2,25.2,98.3 | |
| getting-a-loan,Getting a loan,2700,340,183,5.1,1.0,96.8 | |
| transaction-issue,Transaction issue,2700,0,64,34.4,26.2,98.9 | |
| didn-t-provide-services-promised,Didn't provide services promised,2663,978,437,10.7,5.7,86.3 | |
| billing-statement,Billing statement,2619,0,62,38.7,28.7,99.4 | |
| identity-theft-protection-or-other-monitoring-services,Identity theft protection or other monitoring services,2424,493,340,14.9,2.5,97.1 | |
| payoff-process,Payoff process,2315,0,69,33.4,22.2,99.4 | |
| other-fee,Other fee,2198,0,58,53.7,44.5,99.1 | |
| credit-line-increase-decrease,Credit line increase/decrease,2185,0,43,15.7,5.8,98.9 | |
| wrong-amount-charged-or-received,Wrong amount charged or received,2090,324,187,17.8,14.7,97.0 | |
| shopping-for-a-loan-or-lease,Shopping for a loan or lease,2028,0,248,8.9,1.5,96.3 | |
| unsolicited-issuance-of-credit-card,Unsolicited issuance of credit card,1853,0,72,34.4,10.2,96.6 | |
| credit-reporting,Credit reporting,1696,0,38,28.4,6.7,98.5 | |
| charged-upfront-or-unexpected-fees,Charged upfront or unexpected fees,1607,589,328,9.9,4.3,88.8 | |
| other-transaction-issues,Other transaction issues,1490,0,81,19.5,14.7,97.7 | |
| received-a-loan-you-didn-t-apply-for,Received a loan you didn't apply for,1454,206,305,6.3,0.9,94.6 | |
| unauthorized-transactions-trans-issues,Unauthorized transactions/trans. issues,1325,0,47,46.2,36.0,98.5 | |
| can-t-contact-lender-or-servicer,Can't contact lender or servicer,1226,209,323,6.0,1.7,91.3 | |
| managing-opening-or-closing-account,"Managing, opening, or closing account",1194,0,47,44.7,26.0,98.8 | |
| balance-transfer,Balance transfer,1117,0,43,37.3,26.1,98.9 | |
| unauthorized-withdrawals-or-charges,Unauthorized withdrawals or charges,1103,453,299,14.2,3.4,94.2 | |
| can-t-contact-lender,Can't contact lender,1100,0,248,8.4,2.5,86.4 | |
| problem-adding-money,Problem adding money,1069,176,73,8.4,3.5,97.8 | |
| can-t-stop-withdrawals-from-your-bank-account,Can't stop withdrawals from your bank account,1047,289,182,7.5,5.8,93.4 | |
| collection-practices,Collection practices,1001,0,37,26.6,10.3,98.2 | |
| lost-or-stolen-money-order,Lost or stolen money order,1000,280,113,11.9,8.6,98.0 | |